Used Cars for Sale at DCH Honda of Temecula in Temecula, CA

crazy grandma

Sep 9, 2015

want to give special thanks to Lorraine (sales) lady with the lovely british accent ,for being extremely helpful in regards to the purchase of my new CRV had a tough time making up my mind but with her help and Chuck's they made it very easy.Love my new Car and the great service I received.Thanks DCH

Carla1227

Aug 29, 2015

I went in to look at truck they had online. Well they had it and I did a test drive. When I explained that I wanted to do numbers, before jumping into something the sales guy kinda made a face. Then he went to talk to another who was extremely rude and pretty much an xxxxxxx. He made snarky comments on the vehicle I have now, made a comment about my husband being a veteran and myself being active duty still. He came back from doing the numbers and basically talked to me like I was 2 I'm sorry this isn't my first car so I'm not new at this. When I said that I want to talk to my bank and see what they said, he got wry pushy about me calling the bank right there. He said I had no reason to have to go in when I could call. There was a few more things but I'm sure that should be good. Thank you

Burned Vet

Aug 18, 2015

Several weeks ago I posted a negative review of DCH Honda of Temecula based on being charged for unwanted options and lack of response. Within 12 hours of posting that review on DealerRater, DCH called me. It seems that a disgruntled, on-the-way-out-the-door former employee responded to me as a last act, but didn't tell anyone there, so the staff was not ware of my complaint. Sincere thanks and appreciation to Chris Branford, Customer Agent, and Bryan Stayne, Team Leader, for quickly accomplishing a satisfactory refund. My trust is restored.

Manoy

Aug 15, 2015

Kent (sales) and Bryan (accounts) made our buyingexperience worthwhile! No haggles and hassles.They are definitely big assets to the dealership. Super job, guys!!

nicole0957

Aug 7, 2015

I needed to leave my car overnight it had gotten late after closing time Ididn't have a ride so the Helpful Honda Service Advisor Juan Serrano droveme home in the shuttle. I'm sure he didn't get home until very late.I would like Honda to recognize Juan for going above and beyond the call forone of your very loyal customers.

abable

Jul 1, 2015

DCH auto group Review held as we work towards amicable resolution to my situation. I do not want the action of a few to have a negative effect on the workload/salary of the many fine individuals that work for this organization - especially during any 4th sales events.

Bmaguire

Jun 22, 2015

Lorraine was welcoming, understanding, and personable. She really made the experience at DCH Honda enjoyable. Her partner ran some numbers and got me a pretty good deal. I will be going back to sign a new lease with Lorraine next time!

yesenia1071

May 20, 2015

Mike Arnold was great. He has been the BEST sales rep we have ever met. We went in to buy one car and ended up buying 2 brand new cars due to his service. I truly recommend this Honda dealer and ask for Mike Arnold. You won't be disappointed. Mike was very helpful and nice. 100% customer satisfaction!

kpage88

May 9, 2015

We would like to thank Brad Johnson. He was very helpful and made our car buying experience actually enjoyable. We did most of our "negotiating" through email. When we got to the dealership, Brad was waiting for us and was ready to show us the cars. We went for a test drive, chose the first car we drove and came back and signed to finish up the deal. I have never experienced such an easy and smooth car buying process. Thanks again, Brad!

Marbles12

Apr 7, 2015

Brad was beyond amazing!!! Gave a very fair price on trade in and got best price around on new Honda van. When we came back to finish paperwork and pick up the car it took less then 30min to complete the process! We would highly recommend Brad and DCH Temecula to anyone looking for a Honda.

heathergerrity

Apr 5, 2015

David and Tony took great care of us when we were looking for a new minivan. Easy Process and love our new car. Highly recommends visiting here for a great deal.

MrCling

Mar 28, 2015

My son purchased a 2012 Hyundai Veloster on 03/27/15 that he can not afford. You pushed him through your bank finance system and got him approved at a very high interest rate. His payments are way beyond his income to debt ratio but I guess at any rate a bank and Honda just sees money! So he went through the contract and declined the 2 day cancellation notice really unaware of what he was signing because he was being rushed through paperwork. His mom unfortunately cosigned for him because she was just trying to make him happy. I don't see how that was allowed because of her lousy credit line. It was allowed because all Temecula Honda did was see a sale and money in their pockets. I am going to do everything in my power to make sure Temecula Honda does not do this shady car sale practice with anyone else!!

Sam Persaud

Mar 15, 2015

I've always enjoyed taking my vehicles to DCH Honda and never had a bad experience. In addition, I have brought vehicles and have recommended several friends to this dealership. Overall assessment of DCH Honda is fantastic. Keep up the good work!

Aleise416

Feb 9, 2015

Brad Johnson is so awesome, I had less than perfect credit and he worked out a deal for me that fits in perfect for my budget. He was fast and hassle free. Couldn't have asked for a better experience. I would recommend anyone to him and this dealership.

Maya M

Dec 20, 2014

I need to thank everyone at Temecula Honda but especially Lorraine, Jeff and Chuck. Lorraine was simply amazing. Very friendly. Very funny. A genuine person who invited us in and made us feel welcome. She even had homemade cupcakes on her desk that she shared with us! Jeff and Chuck helped process our deal and what a deal it was!!! This trio was the BEST!!! No hassles, no gimmicks. If you are looking for a new car, this is THE place to go. Ask for Lorraine, Jeff and Chuck and they will do the rest! HIGHLY RECOMMEND

duckshockey45

Dec 1, 2014

Andy Prato in sales was perfect in every way and couldn't be happier with him. He was friendly, and was not pushy at all. David in Finance on the other hand, lied to me about my trade in. He stated he could only give me a certain amount for my car because it couldn't be "certified" by the dealer. After my purchase, I kept an eye on the car I traded in, in the pre owned section. It read that the car was 100% certified. I feel like I was taken advantage of and he seemed like he did not want to make the sale. It was here is the price, take it or leave it. No options or anything. I had to come up with my own options to suit my needs, instead of him helping me with options. Because of this, I will never go to this dealer again, and I will take my vehicle elsewhere to get serviced. It's a shame because Andy did so well.

pl0057911

Nov 26, 2014

I was contact by Lorraine Yelton (DCH Honda ofTemecula) in early October regarding my Pilot lease that was coming to an end in March of 2015! Normally, I would have waited until is was a bit closer to even think about leasing another car and I was actually thinking about possibly purchasing the car. There was something about Lorriane that caught my attention and I decided to listen to what she had to say/offer! From the first conversation we had I was incredibly impressed with her, her caring attitude and professionalism. I told her I was interested, but only if I could do itat the DCH Honda in Mission Valley use the same salesmen (Alex Orloff) that I had used when I leased my last 2012 Pilot, she told me it was not a problem that she would contact Alex and set everything up which we schuduled for Thursday November 20th! I can't even begin to tell you what an incredible experence it was working with EVERYONE at DCH Honda. Alex Orloff & John Winnell and everyone at DCH Honda Mission Valley are amazing... the ALL made me feel so very special! I want to give a special THANKS to Lorriane Yelton (who is the BEST) and Erin Ramsey for driving down from Temecula that morning just to meet me, both of them are amazing and I feel like we became fast friends! I want to end by saying THANK YOU to everyone at DCH Honda...I appreciation all of you and I will be back in 3 years!

temecula71

Nov 14, 2014

I'll keep this short. DCH Honda of Temecula told me that the best price they could give me was $500 off the price on the vehicle window. I've never heard of such a thing. A dealer that advertises a vehicle for $30,000 for example is only willing to sell it for $29,500. And that's before the taxes and fees are added on.

kkgonzalez

Nov 5, 2014

First things first I NEVER write reviews as my time is valuable and I dont have much of it. But, after I dealt with DCH Honda of Temecula, I HAVE to break the cycle and write a review because their level of professionalism and dedication to their customer is AMAZING. I lease Accords pretty regularly and wanted to see what options were available for getting into a new one. Right away both Erin Ramsey and Kelly Schmidt worked the numbers and what I call "magic" and notified me I could get into a new one for the same payment! How often does this happen? NEVER! I know they went above and beyond with my trade in and also worked their pricing down so I (the consumer) wouldnt be stuck paying a higher payment. Never have I known a dealership to care more about their customers and less about the financial gains. Running a dealership this way is EXACTLY how it should be done as I am POSITIVE they will have a steady repeat of customers as well as gain new ones. Never hesitate when considering DCH Honda of Temecula as you will feel CONFIDENT you are getting the best deal from a dealership that is focused on EXEMPLARY customer service.KGonzalez

reneetuller

Oct 29, 2014

I was so fortunate that Lorraine called my husband about our crv lease coming to an end. She was.interested to know my plans and invited us to explore options.Although I was dead set that we would end our lease and buy our current 2012.crv,I called Lorraine back and was incredibly impressed with her caring attitude and professionalism.We live in san diego yet because of the wonderful warm conversations I had with Lorraine, felt compelled to take a Saturday trip up the highway to go to DCH Honda of Temecula. Since My husband and I have been loyal customers for 10 years with numerous Hondas and doing all business in San diego, it was weird that I would spend a few hours to take this trip to another honda dealership.Long story short, I could not be happier ever with my new loaded 2015 crv!!!Lorraine met us and was a genuine and warm in person that she was on the phone. Quentin was also awesome. He explained the detailed differences between the older crv models and the 2015 model. He was veryProfessional, knowledgeable and genuine and I was now.more than impressed with what I was encountering. They worked with us in finance and my dream crv is now my baby. We bought it. I am so in love with it!I have never experienced such a pleasurable experience in any dealerships Ever!!Than you so much Quenten!And a special thankyou to Lorraine, who is the heart of DCH honda of Tememcula.I will be sending many new customers to you Lorraine!!All Honda dealerships should model themselves with the people.centered practices (and incredible people) of DC Honda of Temecula.

Jen3567

Oct 28, 2014

I brought my Honda Civic in for service today and everyone from the service writer to the cashier were courteous and professional. The wait wasn't long and the dealership has free snacks and coffee. What more could you want?

jjllmlrll

Aug 8, 2014

If you are going to buy a new or used car from DCH Honda of Temecula you NEED to see Cecilio Garcia! Cecilio surpassed any expectations I would have of any sales person. First of all, while shopping for the car, Cecilio greeted me with a sincere greeting and was exceptionally respectful and selfless as he listened to what I needed and wanted and helped me look at cars. By selfless I mean he listened to my wants, concerns and questions and everything he showed me specifically pertained to what I wanted. There was immediate trust, respect as well as a definite comfort level. It seemed like I was shopping with a friend not a sales person. Cecilio got me into a car that was PERFECT for me. I love my car. However, I had an issue come up after I bought the car and this is when Cecilio just blew me away... He gave me his personal cell phone number in order to insure I had my issue taken care of. I believe that the entire time he was helping me he was not scheduled to work, AND, what he was helping me with was definitely NOT in his job description!!! He was in contact with me for several days until everything was worked out. WOW!!!!!!! Cecilio has impeccable integrity! His due diligence and work ethic surpassed any sales person I have ever come across in any area of sales. I would without any hesitation recommend Cecilio to ANYONE who is buying a car. Even if you do not want a Honda, go to DCH Honda and see if Cecilio has any other cars to show you. You are guaranteed an honest, sincere person who really does have your best interest at heart. I truly appreciate Cecilios commitment to providing exceptional and excellent customer service! Thank you so very much Cecilio!

lozaaraceli

Jul 7, 2014

My fiance and I were in to trade our vehicle at DCH Honda of Temecula. After our last experience a years ago we were not excited what so ever to do this process again. I must say we where very pleased. We will definitely be back in the future and will highly recommend you to our friends and family. Once again thanks a bunch Cecilio!!!

Terriegg6

May 24, 2014

Great experience, sale associate Ed Moore was extremely knowledgable and helpful. I didn't feel pressured to make a purchase, but I'm glad I did. I very happy with my honda civic, it has made a very long commute to work a lot easier on gas budget.Thank you again Ed Moore for listening to what I wanted and not trying to sell me something I didn't want.TGonzalez May 2014

mjmorin66

May 6, 2014

I was extremely satisfied with the service I received from Lorraine Yelton and Andy Rocio who assisted us with the purchase of our 2014 Honda Civic EX. They were polite, respectful, courteous, caring, and very appreciative of our patronage. This experience was very positive and I will definitely be coming back to DCH Honda Temecula for future sales and service of my vehicle. Even the financing department was efficient, and did not waste our time. The teamwork of all members was streamlined and efficient which made the process less time consuming. Great experience! Thanks Lorraine and Andy!

Chrisarce7

May 4, 2014

When walking in I met Cecilio Garcia. What I liked about him was he wasn't one bit pushy he pretty much let me talk my way into the exact car I wanted. I dealt with him first but I wasn't able to get the car without a cosigner. After coming back with a cosigner I was able to get the perfect car, terms, and about the perfect price. I wouldn't recommend anywhere else for your new car needs this place is awesome and CC is great.

Donovan14

Apr 28, 2014

Our salesman Anthony Eddington was awesome he was very educated on the Honda product. Anthony was not pushy, I told him what I wanted and he delivered. When I purchased the car he made sure I drove off knowing everything about it. Anthony activated my Bluetooth and I was ready to roll. I am very happy with my car, I will see Anthony when I purchase my next car. My husband can be hard on salesmen but he loved Anthony's enthusiasm. The Wethers

Larissacc

Apr 17, 2014

I went in to check out the 2014 civic ex coupe. Jeff was very helpful and wasn't pushy at all. I looked at 3 other dealers and went back to dch because Jeff made the first experience great. Great deal and even better experience.

leeler87

Apr 12, 2014

Brandon got us the exact deal we were looking for. We were in and out in 1.5 hours, and loved everyone we dealt with. Go see Brandon for a good deal!!!!!!

jshank85

Mar 31, 2014

I was contacted by Lorraine Yelton to come in and check out new leasing options and she was very pleasant and not indimitating so I came in to see what my options were since my lease would end in about a month. Andy Rocio helped my process and it was smooth we checked out the Fits first. And Lorraine mentioned to me to give the Civic LX a drive around because of the new upgrades. After driving the fit I drove the civic and Andy was very nice and knowledgeable of the car. Scott Mcgeary closed the deal. I worked with him 2 years ago with my fit and I feel like I got a good deal and am leaving as another happy customer at DCH honda temecula. Everyone that helped me out today was very friendly and inviting.

jefjimen

Mar 31, 2014

I'd have to say, "Buying a new car, in the past, was like getting a root canal. Don't want to do it but when the time comes you have to suffer through the process". All that changed when we went into DCH Honda of Temecula. The first person we met was Lorraine Yelton, who was fantastic. Her warm, welcoming, persona made us feel completely comfortable right out the gate. Her knowledge of the vehicles, we were interested in, and the process we'd be undertaking, was very impressive. Never once did we feel like we were being rushed, to get us out looking at the inventory, just to make a sale. Lorraine devoted her full attention to us without interruption, answered all of our questions and made sure we were ready before introducing us to Andy Prado who would be showing us the available inventory, we were interested in. Andy was awesome! Never once did we feel we were being sold, or pressured. He showed us the vehicles, we wanted to see, and went over all the features and benefits, expertly. I felt like we were dealing with someone we knew for a long time and he was looking out for our best interest. Andy made us feel like he was our champion/advocate and not the dealerships. Being in Customer Support for the tech industry, for the last 15 years, that's a huge accomplishment, because I'm really tuned into customer success and what it takes to get there. Lorraine and Andy accomplished this with flying colors! The final piece to our experience was working with Kelly Schmidt on the financing. Truth be told, it really wasn't a lot of work because Kelly's no BS approach made it real easy. There was no back forth negotiating, it was very straight forward, no we can't, yes we can, with the pressure on Kelly to crunch the numbers and see if DCH could make the deal. We never once felt like we were being strung along to try and get more money out of us. Great Job Kelly and Thank You! Hands down this was the best new car buying experience I/we have ever had. Everyone we dealt with during our experience at DCH did everything they could to make us comfortable, none pressured, and satisfied. What did we drive away with? "2014 Honda Odyssey EX-L" Next car purchase I know were I'm going, and if you go anywhere else, other than DCH Honda in Temecula, well your just dumb. Ask for Lorraine, Andy, or Kelly to get you started, and you can't go wrong. Thanks DCH! Cheers from the Kato Clan. :)

sethcm

Mar 29, 2014

I have been working with Lorraine via phone for about 3 months and finally had time to get into the dealership. She was always quick to answer my questions but give her suggestions on what would work best for me based on my current driving situation. At no point did I feel the typical sales pressure to up-buy from either her or Brandon (who processed my paperwork for the new lease). She managed to get me into a 2 year newer lease without the hassle of negotiations and I wound up with a GREAT deal that was better than I'd found online. She's EXTREMELY knowledgeable, flexible, great with suggestions and listens when I ask questions rather than interrupting and guessing what my question will be! Both she and Brandon were great to deal with and I would highly recommend them both!-Seth Myers

sebsebbie

Mar 29, 2014

There are not enough words to express my gratitude towards DCH Honda of Temecula, most importantly to Lorraine Yelton and Mike Arnold whom were absolutely amazing. Initially I was looking for a used car as I was worried that I might not be able to get a car at all due to my credit, however Lorraine promised to do whatever she could to help, which in turn allowed me not to feel embarrassed about it. I've heard of horror stories at sitting at the dealership for hours on end going over fine lines and paperwork, high finance rates only to later find out they bought a lemon.... but I had all the faith and confidence in the world in these awesome people from the very beginning. Mike was extremely attentive, answered all my questions, and really didn't act like a salesman, it was as if I had known him for years I was so at ease. I don't have enough words for Lorraine and all her help as well. She is wonderful at what she does, getting people into a car they can afford and providing exceptional customer service. It took only a couple hours and a few questions before Lorraine called me and told me they found a car they could get me in to and at the payment I could afford.... I was so excited. It was when she said it was BRAND NEW, I cried. I immigrated myself into this country seventeen years ago and have never been the registered owner of a new car, so for me and my life, they assisted in what I call the "American Dream". I drove off the lot in my brand new Metallic Blue Honda Civic. In this economy, and in this world we don't see enough gratitude and appreciation, even when people are doing their "jobs"...when employees step out of their "paid roles" and really develop a care and devotion to help their customers, that makes all the difference in the world. Thank you to the finance team, the customer service team, the sales team and whomever owns DCH Honda of Temecula, the team you have created has now kept me a forever customer. And to Mike and Lorraine, all I can say is Thank You, for all you have done, you get what you give and based on my experience, you both deserve the world! Thank you all, I just can't say it enough, I really love my new car! Did I mention it hooks up to my Pandora??? And it's Bluetooth compatible?? AHHHH LOVE IT!!!!!!

pitlove

Mar 14, 2014

I choose to give a 5 star rating because my entire experience was beyond stellar. I would have given a straight 10 if it was an option. I am a repeat leasee with DCH Honda going on 5 years I believe. I have always dealt with Lorraine, she is honest, she is precise and she makes me feel welcomed and wanted. Quentin is also very pleasant, he is knowledgeable about the cars on the lot and the amenities offered. Kelly knows what my financial situation is and has always kept my payments where they need to be and again, has always made me feel like I was getting the best possible deal for my personal situation.I love DCH Honda. Even after relocating from Lake Elsinore to Corona/Norco, I will make the drive to this dealership because of the employees like Lorraine, Quentin and Kelly. Like the Honda products they represent and stand behind, they're exceptional. You have a lifer in me. Thank you for the wonderful car buying experience a joyous (and fast!) one!Forever in your favor,Kay Walters and the Spitz family.

ClemenMC

Mar 13, 2014

This has been the best service at a dealership that I have ever received. Cheryl and CJ were extremely helpful and friendly. I am a busy mom, but they got me in and out in no time and even followed up to make sure everything was fine with my vehicle. I would absolutely recommend DCH to my friends and family.

TemeculaDave

Dec 31, 2013

This was my first trip to a Honda Dealership and don`t get me wrong the car did sell itself but the staff there sure did make it easy to buy my Crosstour. Lorriane and Andy did a great job selling the car and walking me threw all the new functions and really were hands on and answered all the questions I had. And Kelly did a great job getting me a great deal. I highly recommend Honda of Temecula and if you can ask for Lorriane, Andy and Kelly, you won`t be disappointed. Thanks for all your help. Dave Lillie

jcnash1

Dec 2, 2013

Easiest car purchase we have ever experienced. We were not in the market for a brand new car and had a limited budget. The Staff were friendly, not pushy and very knowledgeable. It was a pleasant experience and we left happy. If we are ever in the market for another car in the future, we would head here first.

Petredaisy

Nov 18, 2013

I'm a new mom and don't have a lot of time. I love dch temecula because they were doing whatever it takes to get me into a new car! Not only did I get the car I wanted but all staff was very quick and sensible to any need I had! Love my dch I will be coming back very soon!

Verocutie

Nov 18, 2013

Lorriane help me out a lot and she is so energetic!!! She talked to me about the civic and that it is a good car. However I informed her that I transport cakes. She then informed me about the Fit and it was perfect ! Perfect size trunk to transport my cakes... Brad was also amazing and so friendly and just was a great help!!! I've been to car dealership before and it was a hassle and a lot of pressure. There were no pressure and allowed me to take my time and the transaction went smooth! I'll never ever go to another car dealer again!!! This was enjoyable and stress free and that's how it should be... They were great!!! Thank you Honda and I am enjoying my car and freedom....

hitchschool

Oct 29, 2013

Do not trust this dealership. You think you should be able to trust the dealer you bought your car from but dont. They lied to me about repairs needed. A valve seat does not mean you need a new motor. These guys are thieves, well at least they were with me. Go elsewhere before DCH..

rogerscm

Oct 21, 2013

This was the most enjoyable car buying experience. I would rather be eaten alive by a tiger than go through a car buying experience. However, Lorraine and Brad made this THE most painless process I've every experienced. Once Lorraine understood my needs for a car, she worked with Brad to customize exactly what I was looking for. I've never had a dealership actually listen to me. I think all you woman out there can relate to this! Lorraine worked swiftly and efficiently getting my information so when I came in, the process only took 1 to complete the test drive and sign the paperwork. I can't say enough positive things about Lorraine and Brad's professionalism and attention to their clients. I will definately buy my next vehicle from DCH and look forward to working with Lorraine and Brad again!

carphil

Oct 14, 2013

The professionalism I received from Brad and Lorraine by far surpassed ALL of my previous car buying experiences. I could not be more pleased with the friendly staff at DCH Honda Temecula. Lorraine and Brad could not have been more helpful this was absolutely a pleasure purchasing my new Honda. I have referred my friends and will continue to recommend DCH Honda and especially Lorraine and Brad. My next car will be a Honda as I love my new car and more importantly my next car purchase whether for my son, my husband or myself will be purchased at DCH Honda Temecula.Sincerely,Carlene Sousa

happy2sew

Oct 12, 2013

this is my 3rd car purchased at DCH.... I drive over from Hemet and wouldn't go anywhere else! It's obvious this dealership must be a great place to work and EVERYONE is totally accommodating. This will be my 4th Honda and only DCH does the service work for me. I went to the website and previewed the car. I then called and talked w/Kelly (he's a personal friend of mine). He said there was one coming from Ohio by train and it would arrive between 10/13-10/17 and asked if he should put my name on it. I said yes and when he called a few days early, I was thrilled! I never even test drove it.... just signed a bunch of papers and drove home! I am a huge fan of the Honda CRV and DCH Honda! Keep up the good work!

Phansenmamax6

Sep 30, 2013

Everyone we came in contact with was an absolute pleasure. We walked away with a better deal than we imagined and very happy with the service. Lorraine was so personable and understanding, never been to a friendlier dealership. Will definitely return.

JamesHoulton

Sep 19, 2013

I've shopped Hondas for a few months and was a complete pain for the dealers. I did not buy one yet for a myriad of reasons. I just want to share what I found out during my shopping odyssey. DCH of Temecula is a cut far, far above the others I actually visited and interacted with online. They were the most professional, competitive, and had the greatest inventory. All dealers vary a great deal, however, I feel DCH was the only one with a consistently winning pattern of business practices across the board from sales, to supply and then the price. If you are a potential buyer I would highly recommend l you check them out first because they are by far the superior dealership in the San Diego area.

amandacowgill

Sep 16, 2013

We had a great car buying experience. This is the 6th Honda we have purchased/leased and the 2nd time from this dealership. Our initial contact was with Lorraine who was able to work a great deal for us. We also worked with Erin and Andy Prado. The best part about it is the vehicle was delivered to our home. Exceptional customer service and we are very pleased with our brand new CRV. Thanks, DCH for such a great experience. We will defenitely be back again.

patpcs1

Aug 29, 2013

I was looking for a 2014 Honda Odyssey and they had the make and color I had in stock. They offered a good price with an itemized cost breakdown. They did add a couple accessories I didn't need, but the price was so good that they actually made the car a better deal rather than a worse one. Unfortunately, while they offered to hold it for me I hummed and hawed, and they sold it before I could get it. They offered me the same price on other colors they had in stock, but then rather than pushing gave me a list of dealers in the area that either had the color I wanted, or would be receiving the color I wanted in the next two weeks. He apologized profusely, and went out of his way to make sure that even though I wouldn't be buying a Honda from him, I would be able to buy the Honda I wanted at a fair price in a timely manner. I have never been so happy with a company that didn't end up having what I wanted in stock, but the customer service, even for a non-customer, was truly over the top.

AFoster4

Jul 31, 2013

A huge thank you to Jose Casillas, Kelly Schmidt and Cheryl Foster for making the purchase of my new 2013 Civic so easy and enjoyable. Everyone really went above and beyond to ensure that I received exactly what I wanted and I received a great deal as well! I love my new car!

hindgrid

Jun 28, 2013

From the moment i entered the service drive i was greeted by friendly staff members. the process was smooth and i was treated like i was special.my vehicle was returned to me when it was promised and it was clean! coffee was great.

TOTC

Jun 5, 2013

This dealership has worked on my car for 15 years. During that time, the service has been excellent in keeping my 370,000 mile running in tip top condition. The service manager I work with is Rick Reveles and he has made me feel that he cares about as much about my beloved car as I do. His advice has been excellent. Mechanic Cliff Nino has done the work on the car, most recently, a transmission rebuild. His work is flawless.

8651valerie

May 15, 2013

I like the way you are always ready for the car when I arrive for service and you have the most clean waiting room. The service always is completed by the time you have specified.It was great to be made aware that there was a factory recall as I had not heard about it until I received your postcard.

jodees

Apr 27, 2013

He did such a great job we bought 2. We will be back. Thanks Brad for making car buying so easy and pain free. Great!

JamminCin

Apr 10, 2013

Rick was very courteous and took care of me quickly. My car was ready when promised. He also ensured my warranty work was scheduled when the part would be there. No problems or delays and my car was done on time.

Twordad

Apr 9, 2013

Tim Joyce of the service department was very helpful and efficient today having our new key and remote coded to our Civic. Also he had our car washed!

Jennyblu

Apr 3, 2013

Thank you to Tim Joyce for the excellent customer service and quick turnaround when I brought my vehicle in on Monday. He kept me informed every step of the way and was very helpful!!

sdrooks

Mar 29, 2013

Brad Johnson was our sales advisor and made the buying experience an absolute pleasure. In the many cars I have purchased over the years, I would have to say this was the best overall. Brad responded to all emails promptly and he was attentive to my wife's work schedule when signing docs. He was not overly pushy in the least and the fact he dealt with me via email as I requested and didn't call me every minute as almost all competitors do, earned my business and future business is well. Brad is a true asset to DCH and they are lucky to have him.

janet5kids

Feb 22, 2013

I went the dealership looking for an economical car that would fit in my budget. I wanted good price and all I could get for my money, a car that would give me good gas milage. I told them I wanted the "moon" and could they delivery. Jeffery was GREAT. I did not get the "moon" but I got a beautiful car at a good price and they worked on the payments to get them where I needed them to be. I was not happy about having to buy a new car and obligating myself to payments but I walked away feeling good about the my experience and the out come. Everyone there was great and helpful. They went over everything with me and told me I could come back if I had any questions about the car. I could not bring the car back but they would help me with any questions concerning how things worked in the car and I could come and get a cup of coffee any time I wanted. They were Great!!!!!

Hondastud

Feb 12, 2013

I enjoyed my experience today at dhc Honda, I was looking for a van and appreciated the salespersons who assisted me. andy and Lorraine both were very helpful answering all my questions I had. Everyone was warm and very hospitable. I would like to thank you for making it extremely pleasant. Thank you,sincerely yours Richard Rhoades my review I guess has not met your requirements, forgive me your customer service was great, your quality of work is reflected in your vehicles. All your employers I dealt with we're very friendly and polite. I was pleased with the cost off my van. My overall experience was great. Thanks rich rhoades

klujano

Feb 3, 2013

Went to trade in a car and buy a new one. Honda of Temecula was the greatest. Sales and Management was very smooth and met my needs. no pressure what so ever. I would recommend them to everyone.

tylerwood68

Jan 31, 2013

The service Tim provided me was amazing. The shifter was stuck and I couldn't get into gear. Tim was able to identify the problem, then he walked me through getting my shifter unstuck, waited for me to get it done on the phone, and got me to the dealership for service. The service he offered was awesome and the price for the repair was very reasonable. I will return to DCH for all service needs for my Honda Odyssey every time. Great service as always. Kudos to Tim.

DaveR27

Jan 25, 2013

We searched the internet and visited several dealers in search of the perfect Pre-Owened Honda CR-V. Many of the dealers did not respond to internet requests for information and we had the stereotypical sleazy used-car-salesman experience at other dealers we visited. Not at DCH Honda. Spencer responded quickly to our request for information about a CR-V that had just come into inventory. Even though Spencer was not working when we came in, Rick took over seamlessly and even drove us out to the car detailing facility to look at the vehicle even before it had been detailed and prepared for sale. Unlike some of the other dealers DCH didn't play any games with pricing. They had accurate and fair prices for document processing, sales tax, and registration fees. One dealer quoted us over $1,800 for "government fees" (in addition to the taxes)and then came down to $326 when we questioned it. DCH only charged us $49 for the government fee! It was a real joy to work with a fair and friendly dealer who didn't play games.

smoore7

Jan 18, 2013

I take my 2005 Honda Civic in for service at the DCH location in Temecula. I've always had really good experiences in working with the service department. The employees have been extremely busy on the days I've been in for service, yet despite that, they always take the time to accomodate my own busy schedule. In my opinion, your service representatives are professional, knowledgable, courteous, and honest, and it appears that Honda will only hire those service reps that are highly qualified. S. MooreMurrieta, CA

mcdittamo

Jan 14, 2013

My wife and I were intially displeased with the service department due to some miscommunication with a diagnostic test that was promised and yet not performed that resulted in our Odyssey breaking down late at night far from home only two days later. Everyone from Mark Johnson in service, to Richard Dickins in internet sales, to Michael Vaught in sales and Kelly Schmidt did a superb job exceeding our expectations and maintaining our loyalty as multiple Honda owners. I was also delighted to speak with Lorraine who was quick to answer my questions after purchasing and taking delivery of the vehicle. One recommendation that I would make however, is to examine the way that the service department communicates with the sales department. That aspect of the internal organization appears to be lacking and in need of improvement. When a customer recognizes a lack in communication between departments, it becomes a credibility issue for the dealership.

PattiSparks

Jan 13, 2013

I would like Honda to know about the very good and personal service I received when I came in contact with Cheryl Foster. I was having a problem trying to get a second key for my recently purchased one year old "CRV LIMITED EDITION". Cheryl called to ask if I was satisfied with the service I had received when buying my one year old "CRV SPECIAL EDITION" car, so after saying how very pleased with the service I had received from Honda, I explained that I wasn't too happy about not being able to get a second key, which after reading the manual I realized I should have. I had asked Brad my salesman to see if he could get me a second key but after a while he called to say he had asked his manager but he had been told he could not get one and I would have to buy one for about $120.00 because the previous owner had not given the other key up (or the blank copy) After relaying this information to Cheryl she said she would see what she could do, which I was sure not too much.To cut a long story short Cheryl was able to get me another key. I feel being the car was only one year old Honda should have produced one at the time of my purchase.But having said all that I must say I am over all very pleased with the service I got from Honda and the service I am receiving at the present time, and YES I will come back to Honda for another car when the time is right.Thank you for giving me the opportunity to be able to voice my opinion, and Cheryl Thank you again for "saving the day".Very Sincerely yours. Patricia sparks

FlyByDad

Jan 12, 2013

My wife came in for service last Sat with our two children. She was greeted with friendly smiles and people ready to help and assist. My family was driven to and from the movie theater and upon arriving back to the dealership, she was actually talked out of a repair that we thought she needed. The car drives great and we even received a follow up phone call the next day to see how the service was! I'm so thankful that I can send my wife and kids somewhere and know they will be well taken care of and not taken advantage of.

jmhlinton

Jan 12, 2013

Going to DCH Honda of Temecula for our new car was by far the best choice. Not only because we love the Honda car, but all three employees we met with went above and beyond to get us into the car we wanted. Overall, great experience at DCH!

LeAnnH

Dec 31, 2012

We came in to purchase a used Honda and was able to leave with a new Honda Civic because of the wonderful help of Lorraine,Kelly,and Quentin. They were wonderful to work with and very helpful and knowlegeable in their jobs. I appreciate their wisdom and advice that was given and would recommend family and friends to them. We have them looking for a used car for our son that we plan on purchasing in March.

NicoleMcknight

Nov 10, 2012

Domingo was very helpful with assisting me to purchase my new honda civic. I was very pleased with his service and when I decide to buy a new car in a few years I will be back at DCH Honda looking for Domingo! Thank you again!

dburkhardt7

Oct 24, 2012

I came in because I needed my tail light changed. Tim had me in and out of there in less than 10 minutes. That's what I call service! I was also happy to learn that the complimentary car washes have been reinstated. Great Job Tim!!!

gabriellemariecobb

Sep 25, 2012

I live in Los Angeles and needed an oil change while in the area. I called after the service department had closed, however Mariss was awesome and scheduled an appointment and answered all my questions. Arriving late the next day was no problem for Colin in service who kindly took all my information. Making this an even better experience oil change free for first time customer. With free wifi I am a very happy customer. I am writing this as I'm in lobby waiting.

robert.danford

Sep 12, 2012

I bought my used 2007 Mitsubishi Outlander a few days ago and overall, I saw I am impressed with this dealership. You can tell a lot about a dealership, not only from you initial purchase, but from the service afterwards. I got a very good deal on the price and monthly payments. They did ok on the two trades I had; it was what I expected. Rick was my salesman. He was very professional and friendly. He made the whole sales experience easy-going and friendly. It was a very low pressure environment and made for a good experience all around. After I bought the car, I noticed there were a few things wrong. The car pulled to the left, the interior lights did not turn on as well as a sub par job done on the interior detailing. Most would rate the dealership low for this. I would have if not for the outstanding service department. Collin greeted me at my vehicle and took care of me and the car. Collin assured me DCH stands by their products and that everything would be taken car of. I left the vehicle overnight and the next day, everything was fix. The alignment issues were corrected and the interior lights were now functioning perfectly. They also did an outstanding job on the interior detail work (the previous owner obviously had dogs). They did a 5 star job and got the vehicle back to me in fantastic shape.Even though there were problems with the vehicle out the door, Honda did everything they could to make sure that when I left again, I was completely satisfied; and I was. Thank You Rick, Collin and DCH Honda!

Chikadee31

Jun 14, 2012

I had the best car buying experience here! I traded in my old Pilot for a new one a few months back. Mike made the whole process super easy and relaxed. My husband is having a horrible time with Toyota right now. It makes me appreciate Honda even more =) I will definitely be going back in the future and I highly recommend this Honda to everyone!

RickLTaylor

Jun 3, 2012

This is a personal satisfaction comments / review specifically for the service that we have received from Tim Joyce as our Service Supervisor over the years that we've been patronizing DCH Honda Temecula. We purchased a new 2007 Honda Odyssey in January 2007 and have been [ extremely ] satisfied with it. In addition to buying a 'great' car/van, we have been very fortunate to have [ Tim Joyce ] as our Service Supervisor. Tim is the ultimate professional who values his clients and continuously goes the "extra mile" to assist and accommodate our service needs. He, without pause, tries to ensure that we understand what is needed when the Codes appear for service as well as openly sharing his knowledge and opinion to further attain that understanding and satisfaction.I [ highly ] recommend DCH Honda Temecula [ because ] of staff members such as Tim and do advise all new and current Honda owners to introduce yourself to Tim and trust him to be [ your ] Service Supervisor!Respectfully Submitted,Patrick ( Rick ) L. Taylor , PresidentGORDIAN ENVIRONMENTAL CORPORATION

nataliekimp

May 22, 2012

David was really nice and he listened to what I was saying I wanted in a car. I am now leasing a beautiful Honda Accord. Thanks David!

Forabuck

May 7, 2012

This business pulled the YO YO Scam on me, google it if you have to. Promised a percentage on a loan, and then 3 weeks after owning the vehicle and putting money into it, I was told that the loan was not accepted at that percent, but at a higher (almost double) percentage. The percentage I bought the car with was the reason I made the deal, as I came in with another loan with a slightly higher percent already in place. They NEVER TOLD ME that the loan could not go through, they said it was good, and I took their word.

mogalynn

May 5, 2012

A month before my 18th birthday, my mom and I began discussing purchasing a car so that we would no longer have to share one due to the conflicts in our busy schedules. I had always been interested in Hondas, and the moment we drove onto the dealership my interests increased. We were greeted by bright, eager-to-help faces who guided us through every step of the way. Any questions or concerns we had, even about other cars, DCH Honda was extremely helpful. I was unaware of it, but my mom was working with DCH to lease a brand new car for my birthday. They were extremely kind and worked with our needs and wants as a customer. When I was surprised with my car, representatives from DCH Honda were also there to experience it with my family and I. They truly made us feel at ease and their service was exceptional.

matthews3476

May 2, 2012

This is my first visit to this dealership and I am pleasantly surprised! I had made an appointment on line, which was easy and convenient. When I arrived, I was first in line and was met by a friendly professional. He explained exactly what I should do next and stayed with me to begin the process. I was escorted to the waiting area and offered coffee, cookies, tv, and free computer/internet usage. Because I had to wait for my car, I was anxious about the time. Howwever, my representative had said that they'd be done in about an hour and a half. That wasn't the case - it was only one hour and they had already washed my car! I was lead to the cashier to finish the transaction and given 2 cookies - for the road! This couldn't have gone any smoother! Wow, this is great! I will definitely tell my friends about this place! And, we will bring my husband's car here too!Thanks to everyone in the Service Department (including the cashier) for a fantastic experience!

Lmadayag12

Apr 11, 2012

We had gone to numerous well known dealerships in the hopes of trading in our Honda and upgrading but being that our loan was upside down we got turned away numerous times. We decided to go back to DCH Temecula even though we had moved and it was a bit of a drive. Peter from Sales and Brian from finance went above and beyond to get us what we wanted. Not only were we able to trade our old car in we got into a brand new car with payments we were happy with! I can't thank them enough!! I will go back and would recommend any of my friends or family looking to purchase or lease. It was what a auto purchase should be like pleasant, easy, fast and no headache!I love DCH Honda of Temecula!!!

reylynne731

Mar 21, 2012

During my visit for Odyssey van service on 3/17/2012, Tim Triplet provided the total quality customer service, very professional, helpful, and an awesome service advisor. My great pleasure to mention for a "Job well done!" Keep up the good work.

lusiad

Mar 7, 2012

Excellent pricing, service and shipping. Very helpful providing information. Definitely will continue to do business even though we are 3000 miles away from the dealership.

kgonzalez

Feb 8, 2012

Brad was an amazing dealer. We did most of our deal via phone calls and online and that saved my family time and hassle. Brad made it happen for our family and was the most honest car dealer I have ever worked with in my life. Once financing was handled, we chose our car and he had it ready to go with all the paperwork when we arrived. I can't imagine how great of a car buying experience we had...Im still in shock. I was so wary of how easy this car buying experience seemed...but now I see that if you choose a dealership that really cares about their customers, it will always be a breeze as shown by DCH Honda of Temecula.

thebinghams

Jan 21, 2012

I bought a certified 2008 Honda Civic on 1/16/12:I started off on http://autotrader.com utilizing the trade in tool.....I was contacted by Brad from DCH Honda. So, I went onto the website to browse the inventory, Brad popped up to chat. I was straight forward with him about my credit history/score, what I could afford and what I wanted. Brad went to work right away helping me get the process started. It was late evening so he would finish up in the morning...next morning he calls me to tell me that I have been approved with pretty much everything I asked for! I was to go in after work and see Corbin. Got there, Corbin was AWESOME. Paperwork and trade in did not take long to do at all. To sum it up, my hubby and I walked away oooing and awing in amazement at how EASY the process was with them and the service that both Brad and Corbin gave us was a definite 10+! Highly recommend the dealership and we will use them again in the future!

WODG

Jan 6, 2012

Recently leased from DCH Honda in Temecula and had a great experience. I found Daniel to be very helpful and honest. I truly felt that he cared about getting me into the right car. I would definitely tell my family and friends to see him knowing they will be treated with respect.

carsinfo

Dec 27, 2011

Initially Mitch Hawthorne, Sales Rep. was very easy to talk to and showing an interest in wanting to help me find the right car. He even asked if a car I was interested in could be Certified and Detailed ahead of other cars so I could buy it. However, I felt at the end that he lost some patience with me, which is something that shouldn't happen during a professional relationship and unfortunately when customers are making a major purchase, they will need time to let it process and also they may change their mind. Mitch Hawthorne is overall a nice man, but I really felt his frustration and even though he may try to hide it, it is felt, because his initial positive energy changes. I honestly felt like a hinderance versus a customer. Also, Sales Reps and Sales Managers should expect customers to be more educated on buying a car because so much information is available on the internet. Therefore, they should always be prepared to have patience during this process. I was baffled that Danny (Mitch Hawthorne's Manager) was totally rude with me during the negotiations. Instead of counteroffering me (a Customer paying for the car in full during the purchase) or trying to find common ground, he said that I should go to another dealership! Very offensive to say that to a customer, and I felt he was out- of-line. I immediately left, because their is nothing else to say after a statement like that.Obviously, I would never recommend anyone come to this Dealership after my experience.

Car Purchase

Nov 1, 2011

Some rough patches with sales rep but in the end everything worked out. Sale was really made by the efforts of Erin Ramsey who was able to obtain the color we wanted from another dealer. Corbin was unable to do this for us.

irsweeney

Sep 2, 2011

I have always had a great experience when dealing with DCH Honda. They have always been helpful in answering any questions I might have, even when they know I am still deciding which car I want. A very friendly and warm atmosphere.

craigteaton

Aug 31, 2011

DCH Honda in Temecula, specifically Rich Dickens, was extremely easy to work with, and made the car buy process painless. If you want great customer service, I would highly recommend DCH Honda.

cowboyfan69

Aug 31, 2011

DCH Temecula is the by far teh most pleasent car buying experience. They really work hard for you and try to get you the best deal. Don was awesome and went out of his way to make sure we got what we wanted.

kacleave

Aug 30, 2011

I have had very positive experiences working with DCH Honda and would recommend them to anyone looking for friendly service and a great deal. Rich Dickens has sold 5 different Hondas to my friends and family, and the process was always a great experience. Recently, I was looking to help out my nephew in trading in his Honda Accord, and Rich made the process quick and painless. I am happy to report that my nephew loves his Honda Fit, and had a great experience with DCH Honda of Temecula.

cwitteman

Aug 19, 2011

Rick was the best. He knew your product and inventory and was a pleasure to work with. I would go back to Rick in a minute.

BLD

Aug 5, 2011

I just leased a new 2011 Honda CRV EX. The experience was pleasant and easy thanks to the excellent customer service, knowledge and efficiency at DCH Honda in Temecula. I highly recommend them.

2010wheels

Jul 22, 2011

We certainly would like to thank the entire service department at DCH Honda of Temecula but we would especially like to mention Susan Turner. Susan consistantly provides excellent customer service: warm and professional welcome, timely service and follow-up phones calls when needed. It is really a pleasure to receive such great service from a dealership. Many thanks from Jan and Taffy

mgsmith2011

Jul 21, 2011

I've been coming to DCH Honda for all of my vans needs since I purchased it new in 2006. I've been pleased with the service dept. since day one, however since Susan Turner became my service advisor I'm over the moon happy! She is an amazing asset to DCH. She knows what she is talking about, she's a kind person and her follow up is as it should be. Most places, you leave a voicemail and cross your fingers that you get a call back. With Susan, she not only returns all of my calls but she does so in a timely manner. I wouldn't take my van anywhere else!

lulu87

Jun 6, 2011

great customer service once i got arrive to the dealership everybody was super friendly they offer me water and coffeee and everybody was very helpfull i will definately recommend this place to my friends and family members .

kimberlee68

Jun 3, 2011

I've been going to your service dept. now for about 10yrs. and I've had nothing but excellent service. However, I do miss the free car wash. I would highly recommend your dealership to others. Please continue the great customer service. Thank you.

Jennifer Foulks

Jun 2, 2011

I really enjoyed the dealership. The People were very friendly and very helpful. I loved the cars.Thank-you for all your help. I'm still deciding on what car i would like. I loved all the colors of the cars. White is probally my favorite. I'm not sure if I like leather interior or the regular. I kind of like the regular cause in the summer it's to hot for leather. I also liked the four door ones best. I wished I had more time to look around. Maybe sometime soon my husband and I can take more time to look. I had a great time looking. I love to look and test drive new cars. I would love for my son to see all your cars. Im sure he would love them all. I would pobally have to change the wheels. I would like better wheels. The guys and the girls were all vey pleasant to my husband and myself. The dealership was very clean and friendly. I had to use the bathroom and i thought they were very clean and friendly. The girl at the desk was also vey friendly and assertive. She asked us if we needed any help and she got a person right away. I just love looking. I also love to sit in them cause they smell so clean. The weather was great the day we came by and was perfect for test driving. Thank-you for all your help.

k.cowan_007

Jun 2, 2011

I had been looking for a new car for a few months. I could only afford a used car, but needed something that was going to be reliable with a low amount of miles. I am a student and have to commute so I knew I would be putting alot of miles on my car. The person that helped me pick out the car was a great help and knew exactly what I needed. He also helped me with the price. I do not make alot of money and I plan on going to the peace corp. I had a set price that was my maxium that I could afford for only a certain number of years. After 5 years there was a strong chance I would be out of the country. The people at DCH helped me find the perfect car with the perfect price. I could not think of a better experience I could of had with buying my first car.

salesman99

Jun 1, 2011

I went in because to wanted information on trading in my car for a new civic, the guy who was there was very attentive and professional. He helped me with my questions i still had some looking around to do so i left but i will def. go in again to see another car... i cant remember the dude but ill go back in soon.

Dave Torak

May 31, 2011

Our experience with the staff at the dealership was very nice. The staff was very helpful, friendly and cheerful. The people there seemed to be happy at their jobs! It was a positive experience all around. The service was done in a timely manner which was appreciated.

k_pasquals

May 31, 2011

Everyone I talked to was very pleasant and very helpful in answering all my questions and assisting me. Staff was very professional all the way from management to floor personnel to service technicians and lot porters. I would definitely recommend all my family and friends to this one of a kind, in helpfullness, dealership.

Misty Ross

May 31, 2011

Great service! Everyone is friendly and helpful there. I brought in my car for basic service and they took care of it fast. I was waiting for my car and they have complimentary free internet access which was great. I would highly recommend this service dept!

Malone1

May 30, 2011

I really enjoyed the hospitality that was shared in the service department, the fresh cookies was such a great touch. Rick was also a great advisor and was very informative. I definately recommend this dealership for all your service needs and go to rick he is a great advisor.

colunga

May 30, 2011

The sales person was really nice, very professional and friendly i got all the info i needed it, I owned a 2001 honda accord and planing to exchange it for a newer but im still shopping around, I was in the area and decided to stop at your shop, thank you may be back..

natvnyr

May 29, 2011

I liked the friendly service greeting and service while at the dealership. It seemed genuine! I go to some businesses and the customer service is so phony and annoying! I just had to stop and pick up a part for my sons car. I would go back when in the area.

quetzali

May 28, 2011

We have been looking for a second car for awhile. Came into the dealership and I did not feel pressured at all. It was nice to go and be able to look and have questions answered without being stalked and given the time to browse. Everyone was very friendly. Great service!

allenz43

May 26, 2011

great service, brought car in for oil changes and any warranty work, all worked out great, got my car done within hours and a shuttle ride back to home or work. Loved the lounge area, food, drink, computer, tv, i hear they had other services to. All was great.

Lcarman57

May 25, 2011

I had fantastic service and the prices were unbeatable!! I definitely would recommend this dealership to anyone who wants a honda!!! Everyone was very nice and the service was very easy to understand. The prices to easyto deal with and the cara were very nice.

Sandyalen

May 19, 2011

all was goodhad a problem with my honda, took it in ,the service guy dismissed the problem and charged me a 50.00 fee, got a oil change. took my car home, told my husband, we brought it back and my husband had to semi crall under the car to show the service guy the problem, then it was fixed under warranty, then all was good.

leahwellikson

May 11, 2011

This is the second time we have gotten a car from DCH Temecula... and the second time we used Richard Dickens. He makes the process AMAZINGLY simple, quick and painless! Since my husband and I had our 3 kid with us the prospect of sitting at a dealership haggling was utterly unacceptable. Richard had us in and out, having gathered most information before we even arrived! The car was exactly how it was promised and yet again we left feeling like we had received a very fair deal... we most definitely will be returning when it is time for another new car, and we will most certainly be asking for Richard Dickens!

ekenniston

May 9, 2011

I would buy a car again from Cornell. He was great! Only issue I had was the process took a few hours from decision to buy to getting final paperwork signed. Scott did a great job of finding the right financing for us. Everyone was polite and interested in making sure their service was great.

dhari

May 7, 2011

I had the oil down to 20 and I had to drive to my work in San Diego and to run erran in San Diego and I had the worry to drive about 200 miles and the oil was down to 20 may be very bad to the engine. I explained all of that to Rick. Rick was able to provided me with all the professional courtesy and more.He was able to accomodate my needs by providing my car with a complete,neat, and clean service in a very reasonable time. I was able to get my office without any worry about the engine of my car and I reached my office on time.This is not the only time that I was treated with professional courtesy, respect, warm and friedly welcome at this dealership. Tim Joyce is my adviser and he is always professional, friendly, and the right person representing the dealership. This will be my 15 year relatinship with this dealership buying three cars so far.And I would love to continue my relatinship with this dealership and advice my family and friends to have the best deal in town from this exceptionally great dealrship.Thank you and please keep up the good work, Dhari

rickcastro

Apr 29, 2011

I brought in my 2011 Honda Insight EX (purchased at DCH Honda of Temecula) to have my XM radio installed. They did a great job, at a reasonable price while I waited. The work was finished and I was out of the dealer in an hour and a half. THANKS AGAIN DCH!!!!!

rickcastro

Mar 1, 2011

Who knew purchasing a vehicle could be so easy and painless. By far the best car buying experience my wife and I have ever had. We were able to set up the deal with Richard Dickens over the phone. They willingly gave us the price we wanted for our trade, as well as a great price for the car we leased. We drove all the way from Culver City and when we arrived the car was already washed and detailed with a full tank of gas, ready for us to drive it home. We were in and out of the dealer in 45 minutes, including the appraisal of my trade in, and signing the lease contract. TRULY AMAZING. Thank you Richard Dickens and your great team at DCH HONDA of TEMECULA. Because of you all, my wife and I are happy owners of a 2011 HONDA INSIGHT EX.

unasilva

Feb 12, 2011

Every time I take my Honda or my wife's Honda to get serviced it is a perfect experience. I highly recommend DCH Temecula to my friends and family.I really enjoy the short wait (not to mention coffee and danish!)Alway out quickly!I really appreciate the customer service I get from Tim!With my coupon the price is unbeatable!!! I live in Fallbrook, and do not mind the drive.Both my wife and I have been thinking about replacing either both or at least one car, with in the next 18 months. DCH Honda will be out dealership of choice.

tdeveto

Jan 13, 2011

My wife, Janice, and I came into the DCH Honda Temecula dealership, after having bought two previous Hondas, just to 'look around!' Well, David Gonzalez did a great job of answering our questions and getting us the right deal that we are simply Honda Maniacs from this moment on!! Thank you so much for everything, DCH Honda Temecula...you guys ROCK!!!!!!!!

agarcia2010

Nov 10, 2010

Their customer support is bad, do not follow up with customers requests and do not offer any type of interest. I asked them multiple times about my financial situation and did not get any answer from the people in charge. I will not buy a car from this dealer ever in my life.

deaton

Aug 30, 2010

I recently went to DCH Honda and was blown away by the customer service. Everyone is very friendly, outgoing and easy to work with. I recomend DCH Honda to everyone; if you are in the market to buy a car or to get your vehicle serviced you can guarantee quality service with a smile.

Tractor77

Aug 28, 2010

My wife and I just took home a 2010 Honda Accord LX last night and it was the best car-buying experience I'd ever had. Here's a little summary of what took place:Saturday 8/21: I talked to Richard Dickens (at a mutual friend's get together) about trading in the family Odyssey for a car to decrease our monthly payments. Tuesday 8/24: Richard called me to talk about my options.Thursday 8/26: Wife and I talked and decided that replacing the Odyssey was the best thing for us.Friday 8/27: I called Richard so that we can work out the deal. Without any pressure, I accepted the deal he proposed. He said that I had till Sept. to drive down and complete the deal. Wife decided, "let's drive down there tonight." It was a great idea. We left Orange County, with kids in tow, at 5PM. Got lucky with traffic and got to the dealership at 6:30PM. We were warmly greeted by Peter, and a few minutes later, he showed us the Accords that were part of the deal. We chose the "Gun Metal" color with black interior. Test drove it and was confirmed that we made the right decision. By 8:15PM, all paperwork was signed and all we had to do was wait for the new car to be washed. At 8:35 we drove off the parking lot with our brand new Honda Accord with savings of almost $200 per month. I'm afraid I'm now spoiled. I wish all my car-buying experiences were as easy as this last one. I would highly recommend this dealership to 100 times over. I wouldn't change anything that happened last night. Thank you Richard and Peter for providing wonderful service!!!

craigteaton

Aug 27, 2010

I recently went to DCH Honda in Temecula to look at new Honda cars and SUVs. Also, I have serviced my Honda Pilot at DCH. I feel confident with the work they do. Everyone there was friendly and knowledgeable. I would recommend this dealership to my friends and family.

bobsweeney

Aug 26, 2010

We had our Honda Pilot serviced at DCH Honda, and our experience was always fantastic. Appointments were scheduled promptly. Upon arrival we were always met promptly and dealt with in a kind, friendly and quick manner. Our vehicle was so reliable, that we were only there for regular maintenance, which was always done the same day. I was also able to get a ride to and from work. Everyone I dealt with during the appointments was friendly and helpful. I definitely recommend DCH.

biggtripp

Aug 25, 2010

I recently had my car serviced at DCH Honda in Temecula. All the employees were awesome and very friendly, I will always bring my car back here. the dealership was very clean and tidy, and they were very quick with my car. The staff was gracious and didn't try to up-sale me on anything.

carkevii

Aug 25, 2010

I went to the dealership to have some basic work done on my car. I will now return in the future because of the excellent service I received. I was pleased with the professionalism of the staff and would recommend their services to anyone. I will be back...

kacleave

Aug 25, 2010

I had a very positive experience working with DCH Honda and would recommend them to anyone looking for friendly service and a great deal. I was looking to help out my nephew in trading in his Honda Accors, and the salesman I was working with made the process quick and painless.

jesstonk

Aug 24, 2010

Overall great experience. Friendly staff, made you feel at home. Had been there for service with my previous vehicle, even the service staff were very courteous.Nothing but positive things to say! :) Will definitely be a return customer!

edisonwoo007

Aug 5, 2010

I guess this dealership doesn't need sale at all. Not friendly at all. I was looking at honda civic Si. Since I checked this web for its rating, found out very poor from the customers. So, I just want to make sure everything firmed by the email before i go there.Unfortunately, this sales person Richard Dickens Fleet Internet Sales Manager was not helpful and really didn't want to sell at all. I bet he makes a lot of money and doesn't need sales at all. Also, he didn't answer all my concerns. I requested 0.9% APR offered by Honda but he needs to charge me $1,000 more = mark up to get the lowest APR. Then, why did he mention there's no mark up in the email? Not honest, a thief who try to steal more money from your pocket. Check below and you will see what's up. I would not recommend this dealer, stay out!!!

ethics_count

Apr 20, 2010

I went in for a simple advertised lease special. This lease special was for a specific vehicle with a specific price. This dealership wasted my time. Dealership tried to sneak in $1,000 for VIN etching and protection package; very unethical business practices. I would never purchase a vehicle from DCH. Why is it so hard for people to behave ethically? DCH management should be ashamed. I will never visit a DCH dealership again. Why patronize and encourage this unethical behavior? Consumers, have some backbone! Boycott dealers that are unethical.

arasga

Feb 22, 2010

You can't ask for more than excellent customer service and post-sales support. Completely satisfied and happy with my purchase at DHC Honda of Temecula. I'm happy to have a reliable and dedicated local dealer where I can have my Honda vehicles serviced regularly. I highly recommend and would purchase from them again.

mariamendez2

Feb 4, 2010

Our experience was very positive. We had some specific needs that had to be address and our sales person was very understanding and accomodating. The Sales Manager and the Finance Manager were also very personable and pleasant. The speed of the process was suprisingly good. We will recommend this dealership to our friends and family members.

spikenprime

Oct 12, 2009

Purchased parts from their ebay store. They have prices that are by far, much less than other dealerships (here in Utah). Not only do they have great prices, but their service and communication is superb. I have recommended them to several of my friends and family. I will do business with them again.

bran0308

Oct 9, 2009

great service.....................................................................................................................................................................................................................................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

countrygentleman

Oct 9, 2009

My experience was an on line puchase of Honda accessories. They were genuine Honda parts, priced below my local dealer. I found the transaction to be very easy and efficient. My order was handled promptly and shipping was very fast. I was kept informed of the progress of my order.

kloan

Oct 8, 2009

I purchased parts from DCH Honda from their eBay auctions. Communication was always quick and friendly, and shipping was very prompt. I received the right parts the first time, every time. Prices were very reasonable, better than most places, so this is a source I will definitely buy from again in the future.Thanks DCH Honda!

drydenstar

Aug 2, 2009

I have worked with Tim for several years. He has always taken excellent care of me despite the number of cars I have gone through with DCH Honda. Anytime I need to make an appointment, if not available he calls me back and makes sure I'm taken care of. He always gives me a turnaround time on when my car will be ready and rarely does it ever run over maybe more that fifteen minutes. Of course that's not Tim's fault. I always work with Tim as he has become more than someone who takes care of my car, he's a friend.

tyanderin

Jul 21, 2009

Thank you so much for all the help with my brakes. Tim Joyce and Erin Ramsey went above and beyond. I droppped my car off in the night drop off and by 9am the next monrning it was done. WOW talk about fast. Then when I didn't have a ride to get my car they brought it to me. That isn't just customer service that is "raving fan" service. Way to make a girl feel special. Thank you guys see you in a few months for an oil change!

Jordana

Jun 14, 2009

Tim Triplett went out of his way to take care of us. He was extremely thorough, professional and we received outstanding customer service from him. Mr. Triplett should be recognized as a tremendous asset to the Honda Team!Your satisfied customers,Greg and Jordana White

Muriel Holmes

May 14, 2009

I would especialy like to compliment my service advisor Tim Triplett. He is very knowledgeable and straight forward regarding what service and /or repairs I should have done to keep my Honda Accord in tip top shape. He is one of the main reasons that I would not even consider going elsewhere for service. Please feel free to pass my compliments on to him and his superiors. Sincerely Errol B Holmes 26290 Pine Valley Rd. Sun City Ca. 92586

Paul Laslo

May 8, 2009

I have had the pleasure to buy for my son 2 vehicles 1 used and 1 new from this dealership previously. I was contacted by David Kajfosz who I knew from my previous buying experience..We both beleive in a personal realtionship of trust..and follow up.."Please come in and just say hello"..Let me introduce you to the new owners..It was a wonderful personal introduction and meeting with sales, management, and the parts department staff. (Some of the same staff was still there from 4 years ago. They answered all my questions, I stayed almost an hour..and I left very satisfied with the personal service and information given along with brochures on the vehichles that I was interested in.I will be purchasing or leasing a Honda or an Acura from this dealership within the next few months..It's not just business..It's nice to feel comfortable knowing that I will be given the best possible deal from this dealership who I can call friends..

holycoward

Apr 10, 2009

DCH Honda's employees are exemplary. For each and everyone who helped sell me the cars I purchased: Mike Harrington, Eric Willis, Jerry Moore, Robert Reece, Debra Hicks, Cameron Cornell, Geoff Bonta, Jon Campbell and Jessica Conrad, you all were incredibly hospitable the entire time I was at the DCH Honda of Temecula. I enjoyed my entire stay at this dealership. I will come back soon.