Used Cars for Sale at Darrell Waltrip Honda Volvo Subaru in Franklin, TN

tsmith3

Mar 24, 2016

Tried to work with a salesman there for a car that was advertised and he wouldn't help me at all. Guess they don't need to sell cars.

ALC

Mar 24, 2016

We bought a 2014 outback in October of 2013. From the first time I walked on the lot to this past Tuesday's 30K check up, I have received excellent attention and care -- excellent quality car and service of car, friendly, dependable, reasonable price, clean facility and professional employees... Because I trust them so much I will only let them service my car. I love my Subaru and I love my Darrel Waltrip service center!

R & J

Mar 19, 2016

Our buying experience was very comfortable and everyone at the Honda dealership was exceptional. David, our sales consultant was very knowledgable about the Honda Accord line. He answered all our questions concerning the Accord Sport, which we had decided on and walked us through on the use of all the features the car provided. The drive back home to Missouri confirmed we made a great choice. My wife followed me home in her new Subaru Forester purchase from the same dealership.

Glenn

Feb 14, 2016

I brought my 2011 Legacy in because a trouble light had come on. The staff worked me into their schedule promptly, diagnosed and fixed the problem, and my car continues to run great. Excellent car, excellent service! This is the third car and second Subaru that I have purchased from Darrell Waltrip, and I am very pleased with the vehicles and all other aspects of the experience.

OdysseyBuyer

Feb 13, 2016

Howard worked with us to get the minivan we wanted at the price and financing we wanted.

Steve B.

Dec 30, 2015

We recently purchased a 2008 Subaru Tribeca. We immediately started to have dash indicator lights go off and wanted to figure out the issue. We brought it in thinking it would be a pretty simple fix, but found out that it would cost over $4500. We purchased this vehicle because it was affordable and, just having had a baby that spent some time in the NICU, our available finances are low due to medical expenses. The service advisor was awesome! He is working with us to get the work done and to help make the repairs easier to afford. We are hoping to complete this work in the near future. I want to thank Ryan Collins for being so good to us and working with us. He truly showed us that he cares and definitely made a believer out of us that the Darrell Waltrip brand stands for customers first, then business.

Giovanni

Dec 28, 2015

Jimmy and the service staff always treat me like family. The bad: I purchased my Honda from the pre-owned inventory and to be honest, experienced a shady sales manager. I was able to negotiate a successful sale, but buyers, be prepared if you buy pre-owned. The good: Waltrip takes good care of my Accord, now at close to 200k miles (just broken in.) I have owned several Hondas and they all EXCEEDEDED my expectations. My experience has been that Honda provides the best quality vehicle available when comparing ROI (return on investment) against other brands. Giovanni

Mark Pewitt

Dec 23, 2015

The staff was very knowledgeable & friendly. My appointment was made in a timely manner & the cost was very reasonable compared to the other dearlerships.Will definitely go back for any repairate needed.If you need to purchase an automobile or need service repairs,You better go see Ole DW!

Mikey

Dec 23, 2015

Darrel Waltrip Honda has always provided fair and accurate service on my 2006 Honda Accord. I have returned to this location for service since purchasing the vehicle in 2007. Due to the exemplary service, the vehicle has performed well and delivered on expectations for a Honda.

Scott Dickerson

Dec 20, 2015

I came to the Honda Lot andBill Davis heard what we were looking for and showed us the features of a few cars. The search was narrowed into a 2015 Honda CRV with 30 miles on the odometer. It met the "wants list", it later met "the cost list" so we made a deal. We got a fair trade in on our Honda Odysee. My wife and I left happy with our car. We got a follow-up call from Bill the next day. Intact we came back to the Honda lot twice in 2 days and Bill was fully available to answer more questions. We came from Georgia and wanted to buy a car on that day! My Brother Ryan Dickerson is the Parts Manager at Subaru and he highly recommended any of the Darrell Waltrip Brands. I am very pleased with the car buying experience that we had with Darrell Waltrip. Bill Davis and Ryan Dickerson did an awesome job with recommendations and the final sale. You have a great team...keep up the good work. Scott Dickerson

Alice4ster

Dec 17, 2015

Lyle was very helpful in finding the vehicle I wanted. This is my third Subaru and I am familiar with the quality of the product. My older Forester was getting serviced and we were wanting to look for a new one.Lyle did not make me feel "handled" or pressured and was diligent about keeping me informed on the progress of finding my Forester.Explanation of the various service options was handled in a professional way. I hope to do business with the Darrel Waltrip dealership again in the future.

JeffC

Nov 25, 2015

After not being in the market for 10 years (135k miles on my Honda Ridgeline), I started my car search in early November. I began with Darrell Waltrip since we have purchased several cars from you all and have appreciated the service each time. Radek was the first sales person that I talked to. He was very helpful and knowledgable. After my first trip, I settled on a Subaru Outback. A death in the family took me out of the market for a few weeks. During that time Radek followed up appropriately but didn't push. Once I was able to get back to the dealership, I was able to buy the car that I wanted at a fair price. I am more than pleased with the car and the buying experience.

VOLVO FOR LIFE

Nov 24, 2015

2012 XC90 was towed to DW Service early Saturday morning. Ryan called me as soon as the car arrived, followed up with me during the day to apprise me the problems. Could not have received better service. This is my 8th Volvo since 1980 and the First one I purchased at DW. Although it is an inconvenience to drive to Franklin from Nashville for service, It is well worth it. The Service and Personnel are 2nd to None and are to be commended for their Customer Service, Concern and Compassion to their customers.

geyot

Nov 24, 2015

I've been waiting 3 hours for an oil change on my outback which I had an appointment for. when I went to ask about my car, the service guy had no clue. he finally came back 15 min later and said the back got out of order. when I told him I have been waiting 3 hours, he said "it hasn't been that long.". Really!!! I have never had any issue here before, but this is ridiculous. this makes me want to find a different dealer for all of my future Subaru needs.

Denise

Nov 22, 2015

This is my third brand new car purchase but my 5th car purchase. I've never met a car salesman as nice as David Blanton. He spent quality time with me and never pressured me. I ordered the vehicle I wanted and when it came in he took the time to go over everything with me and made sure I was comfortable with everything so I could drive it home. I was treated so well it didn't feel like the regular car buying process I was used to. It was so much better. If I could I would give David better than 5 stars and better than a 10. I will definitely recommend that my friends and family go see David and the Franklin TN Subaru. Thanks for such a great experience and the best car buying experience ever!

KidsAngel1997RN

Nov 18, 2015

I purchased a 2016 Subaru Forester. I had come in to look to see what you had. Your dealership has been recommended to me by a couple of people. When I came in I met Trent Henderson one of your sales consultants, when I arrived and he was extremely friendly and personable. I enjoyed working with him he was extremely helpful, he made sure that I was comfortable due to my injury and found me a place to sit while we talked. I had come in only to look and ended up leaving with a new 2016 Subaru Forester with extended warranty of 72 months or 60000 miles and oil change program and I don't remember what its called but its that protection for the paint and the fabric in the car. However I cannot say how much I appreciate Trent he was so great and he went over everything with me with my new car before I left, he also told me that if I had any other questions to call him and he would answer any further questions I had. I have had a couple of questions and have called Trent and he has answered those questions for me and I so appreciate that. I have never worked with a better car salesman then Trent. Trent also gave me the card of a service consultant to call if I needed any service on my car.

Silas J

Nov 17, 2015

Stopped in for our first look at the CR-V. Our first contact was Jeff Barnett. Told Jeff we were just looking and not buying in the near future. Jeff was very knowledgeable (not something you find in all sales persons) and answered all of our questions. His approach made us feel he was helping us rather than selling us. Though we told him we were not buying in the near future, he spend as much time as we needed. Our interest grew in the CR-V and Jeff was good with follow up questions and a second drive. Almost 3 weeks later we have purchased the CR-V EX-L. If the vehicle is as good as Jeff was helpful, we will be very pleased with it.

lori

Nov 17, 2015

car broke down on my husband way to work at 6am. He was able to get it to the car dealer and I took our pick up and met him at Darrell Waltrip at 6:30am so he could leave and make it to work in Nashville on time. Even though they were not officially open yet they let me inside on that cold and rainy day to wait for 2 hours for their shuttle to take me back home to Spring Hill--this was on Friday. On Monday I was having extensive arm surgery and unable to drive for weeks. They fixed the car over a few days and found out the real problem with the code that kept coming up on it. By the end of the week the car was finished but I was having a problem figuring out how we would get my husband 30 minute drive north of our house to pick up the car so I called Kwame at the dealership asking for another favor. To have the car delivered to our home. He understood our medical issue and special request and had the porters deliver it to our home that day so when my husband got home from work he only had to worry about taking care of me and not chasing around to get a ride to get the car the next morning. They went above and beyond the call of duty to take care of us. Thank you so much.

HDeWees

Nov 14, 2015

I bought the first 2016 Honda Civic Touring from Darrell Waltrip Honda. Bill Davis was my sales person. Working with Bill was great. He was very prompt to respond to any questions I had. He never made me feel like I was under any pressure to buy although I'm sure if I had let go of the keys someone else was standing in line behind me to buy the car. Unlike many car sales people I have met, Bill knows a lot about the products he sales and he lives it. He owns a Honda. Also, while my wife and I were finalizing the deal on the car, Bill was in the lobby helping me kids get in the race car and texting their pictures to me... so funny. He could have been after that next sale but he was laser focused on staying with us from beginning to end. I will be recommending Bill Davis to everyone that tells me they are considering a Honda.

T.Brito

Oct 24, 2015

I have had regular service at Darrell Waltrip since I purchased my Volvo. Your service staff has been very helpful each time I have had my car in for maintenance. I can trust my vehicle will be always be well taken care of. Thank you very much. Also, Thanks to Will as he always seems to remember who I am as well as other customers I have noticed. It is nice when you are treated with friendliness.

Linda S.

Aug 26, 2015

Hands down, if you are looking for a Honda this is the best dealership we have been to. Start-to-finish they have been transparent, fair, and easy to work with. We went to 6 different dealerships in the area and Darrell Waltrip Honda made it super simple which we appreciate with kids. Clean dealership, nice facilities, kids playroom, and good people. Both the Internet sales person Brandon I spoke to by phone and our salesperson Vincent were both knowledgeable, smart, patient and great to work with. They earned our business and we would highly recommend.

Sande & Larry Churchill

Aug 5, 2015

My husband I are still shocked by the quality, thoroughness, and ease of service Betsy provided. She knows her product, knows interpersonal communication and does it all as if we, the buyers, are the only people she cares about in the whole world...perfect attention at the buyer and technical level. Waldrip is so fortunate to have her.

Pire

Jun 10, 2015

This was my first car purchase so I was extremely nervous and a bit uneasy about the whole experience at first but everyone at the Darrell Waltrip was incredibly helpful. Vincent Lem helped walk me through the whole process one step at a time. He was knowledgable, informative, and most importantly, he was honest. He really helped me pick out the car that was best for me. I am delighted with my new car and I am glad that the process was so smooth and effortless.

Afelber

Jun 2, 2015

Friendly service, knowledgeable sales person. Vincent was very helpful and patient in explaining all of the options.

JD

May 24, 2015

We received a competitive Internet price for the car compared to other dealers. The process of buying and taking possession went smoothly for a holiday weekend. The agent explained all the features.

Beth

May 5, 2015

Terry and Bridget were AWESOME!!!!!!!!! Wonderful experience.

Mary in Nashville

May 1, 2015

Nick Shotwell and the whole staff at Darrell Waltrip Honda made it a great experience for us! The ease of the process, the knowledge of the salesman, and the courteousness of the staff, make it easy for us to know we will be back!

Tennessee teacher

May 1, 2015

We had a wonderful experience buying a new car. Vincent Lem was extremely helpful and pleasant to work with. We did not have the pushy, over-selling experience that many car dealerships are known for. The entire staff was friendly and efficient. We recommend darrel waltrip and vincent if looking to buy! As far as car-buying goes, this was a straight forward experience with very little back and forth games. It was much appreciated.

Miss T

Apr 30, 2015

Vincent was a delight to work with! He displayed an excellent balance in his sales approach: very attentive service without being pushy. He has an excellent knowledge of Hondas, but was quick to secure any answers that he didn't know. Vincent genuinely believes in his products, his dealership and his company and it shows. I think he was almost as excited as I was about my car purchase!

JE

Apr 26, 2015

Excellent experience. Vincent was great! CJ was exceptional!

Karen

Apr 14, 2015

Nick did a great job when I bought my CRV ! He wasn't pushy- just very knowledgable about the vehicle. I plan to keep this vehicle for a long time and so far I love it

Joe

Apr 10, 2015

Vincent and Bill did a great job making the buying process go smoothly! I'm very happy with the customer service and my new car!!

Rob

Apr 4, 2015

Trade and Cash price the same so it was a deal breaker, but no reflection on the Salesman.

Holly D

Apr 4, 2015

salesmen Nick and Vincent were excellent! Great deal and extremely happy with the car. Definitely a return customers

Karen

Apr 2, 2015

Our time buying our Crosstour with Vincent Lem was good. We are older and hard to understand some of the new technology. Mr. Lem took alot of time showing us about the car. We did not buy the car on our first trip but after talking with Mr. Len, knew we would buy from him. He also gave us his cell number if we ran into other computer things that we could not figure out. Thank you Mr. Lem. The car has served us well and since we had a good experience with the buying, we will tell our friends.

Richard D.

Mar 31, 2015

Fantastic! I am in love with the new Accord that Vincent Lem sold me. He was strait forward and gave me no bull. He was not pushy and very informative. I can definitely say it was a positive experience.

Brian

Mar 31, 2015

I am very happy with the service and the price. I recommend this dealership and my salesman Vincent if you are looking to purchase a Honda.

John

Mar 31, 2015

Vincent was great. I would highly recommend buying from DW Honda and Vincent in particular. There was one hiccup when I was signing my paperwork, but that was fixed immediately to my liking.

Patricia

Mar 31, 2015

This is the second new car I've purchased from Darrell Waltrip Honda and although I didn't think it so...Bridget made it a better experience than the first! Not only was she knowledgeable, but was down to earth and very patient with me. Thank you all again for making me feel right at home!

M. Peets

Mar 31, 2015

We recently purchased a new Honda Odyssey touring elite from Darrell Waltrip Honda. Our sales person, Betsey Allen, made the process so incredibly easy. She was extremely attentive to all of our concerns and needs. She able to find the exact style and color that we wanted. Being new to the world of minivans, I had tons of questions and she was able to answer all of them. It was honestly the best vehicle purchase we have ever made for our family and we are very happy with the excellent service that we were given. We will definitely use Betsey and this location again for our future needs.

Bianca M.

Mar 30, 2015

I had a great experience with Betsy Allen. She was the most honest and kind people that I have ever worked with when purchasing a vehicle. Due to my hectic schedule, I am unable to take a lot of time out of the day, and she was more than willing to bend over backwards to do whatever was convenient for me. She even drove all the way out to the Medical college that I attend in order to have my windows tinted. I could have have asked for a better experience, and I love my coupe!

Anonymous

Mar 30, 2015

I stopped by the Darrell Waltrip Honda Dealership while looking for a new car. I won't be buying until May, but I wanted to get a good idea of what is out there. Vincent Lem was super helpful and friendly right from the beginning! He showed me what cars were in my price range, helped me decide between Honda and other brands, and was very honest the whole time (which is so refreshing!). Vincent was really knowledgeable about all makes and models, and answered literally all of my questions. I didn't visit any other dealerships after talking with Vincent. I will DEFINITELY return in May to Vincent at Darrell Waltrip Honda to buy a car. I recommend Vincent to anyone looking to buy a car!

CarolP

Mar 29, 2015

I recently purchased a CRV from Darrell Waltrip Honda. My Sales Consultant was Betsy Allen. It ended up being a several week process due to numerous unforeseen circumstances. Betsy was knowledgeable and accommodating every step of the way, from finding me the exact car with the features I wanted to rescheduling several appointments due to bad weather. This is our fourth car from Darrell Waltrip. We currently own three. We keep going back because of the outstanding customer service. Betsy was a perfect example of the great service that keeps us coming back again and again.

Janna Knight

Mar 29, 2015

My parents have been going to Darrell Waltrip Honda for over 15 years. I live in Memphis but I often travel to see my parents in Franklin. My dad wanted to take me to the dealership to meet Betsy Allen and to look at the new 2015 Honda CRV's. Betsy and I went for a test drive and it felt like we had known each other for years. She was extremely knowledgeable and so easy going. I felt no pressure from her whatsoever. The overall experience was outstanding. I absolutely love me car. It is perfect for me and for my two sons. I highly recommend the Honda CRV and I highly recommend asking for Betsy.

Beth M

Mar 29, 2015

Betsy Allen sold me my 7th Honda Civic. She made process even easier then before. She was very knowledgeable when I asked her questions about the latest models Honda offers. Even when their computers were down, it didn't stop Betsy from helping me get what I wanted. Both Betsy and Darrell Waltrip Honda offer top notch service both in sales and service. I would recommend them both to anyone looking for a new or used car.

Steven M.

Mar 29, 2015

As a first time customer of Darrell Waltrip Honda I must say that it was the most pleasant buying experience at an automobile dealership that I have ever experienced. My salesperson, Betsy Allen was extremely professional, knowledgeable, pleasant, with absolutely no pressure whatsoever. I was referred to Betsy by a friend of mine who recently purchase a vehicle for his wife. I purchased a Honda accord for my daughter who is in college in Nashville. Betsy was very patient and kind to her while my daughter visited the dealership to take the car for a test drive. I would highly recommend anyone looking to purchase a Vehicle to visit Darrell Waltrip Honda and ask for Betsy. The next time I am looking to purchase a vehicle I will be going back and doing the same.

Reggie G.

Mar 29, 2015

I just wanted to commend the great job my salesperson, Betsy Allen, did when it came down to delivering exactly what she promised. The entire transportation went down without a single problem. I would highly recommend Betsy Allen to anyone I know that is looking for a new car. Thanks again for the great deal and the fantastic customer service. Reggie G.

Jassparky

Mar 28, 2015

I was shopping for a new accord and had been to 2 other dealers as well as one on line,they offered better service and no reason to return to another dealer. Betsy Allen is the sales associate i worked with and did a great job making me feel good about the sale. Great job to all the people at Darrell Walthrip !

Cathy Parsons

Mar 27, 2015

I came to Darrell Waltrip to purchase my Honda Odyssey after researching all the different brands. I was so happy with my experience with the help of Betsy Allen, she was awesome! I love my van and have been so happy with my purchase! I have not had one minute of buyers remorse, I couldn't be happier with my purchase and my experience with Betsy!

Jessica Parsons

Mar 27, 2015

Buying a car can be a very stressful situation! I was so thankful to be paired with Betsy who made me feel immediately at ease about the buying process. She is so warmhearted and friendly it made me feel like I was buying from a friend. She was very knowledgable and helped me find exactly the car I wanted. I am so happy to finally have an Odyssey that I can carry my kiddos and their friends in. I would absolutely come back to Darrell Waltrip and work with Betsy in the future.

Ron & Lisa Herrington

Mar 24, 2015

As repeat customers we were very aware of the professionalism, product knowledge and courtesy we've come to expect from this dealership. So, we continue to come back because of the high quality of Honda vehicles and the exceptional Service Department. On this purchase however, we were very blessed to have had Betsy Allen as our sales representative. She managed to significantly exceed our expectations. Because of her easy going personality and non pressure style of selling she made the entire experience fun, easy and enjoyable. Never had an experience like this before, while buying a car. My wife and I were amazed at her product knowledge, facts about the vehicles and ability to answer any and all questions. We highly recommend anyone who's in the market for a Honda or a competitors vehicle, to go meet Betsy and let her show you the product line she represents. She's amazing!!

Gayle Watson

Mar 24, 2015

Vincent was a very helpful and informative salesman. He answered our questions fully and courteously. We would recommend him to our friends.

Margie jones

Mar 21, 2015

Wonderful place to purchase a car. Bill and Howard are the best. Also their service department is excellent. This is my 3rd Honda that I've purchased from this dealership. VERY HAPPY CUSTOMER

Dr. and Mrs. Morris

Mar 21, 2015

We shopped different dealerships Saturday then came back to Darrell Waltrip to Bridget (our saleslady) that took exceptionally good care of us!

Dan and Sheri

Mar 20, 2015

First time Honda buyers, my wife and I were comparing the 2015 Odyssey to the Sienna. During the test drive we asked our salesperson, Bridget Beane what the main differences were between the vans and she didn't speak negatively about the Sienna but demonstrated features the Sienna didn't have, the different suspension, quality materials, etc. As a result, we didn't visit Toyota and a couple of hours later left in our new Odyssey very satisfied customers! I am a local CPA and of course ALL about numbers thus Bridget's no nonsense approach on the price of the Odyssey and my trade value were invaluable. She is a true asset to this organization! Bridget, again, thank you for your professionalism!

O.B. Vaughan

Mar 18, 2015

I had a very pleasant experience buying my new Honda! I brought some of my family to help me and Bridget made it quick and easy. I'm so glad I got Bridget as my salesperson because she made me comfortable from the get go!

Laura

Mar 17, 2015

Vincent was a great pleasure to work with. He was patient and very willing to help us. Great job!

omeed

Mar 17, 2015

I found a used vehicle on there online inventory and Called to inquire about it I spoke with a representative who told me to go to the dealership and ask for a Greg stone I called a few hours later to confirm my appointment to see the vehicle I was assured by the representative that the vehicle was there and ready to be seen I left work during my lunch break and drove 20 minutes away and arrived to speak with Mr Stone but was greeted by someone else who told me that the vehicle I wish to see is not for sale because of issues I wish I would have known that before I drove down there what a joke

Honda fan

Mar 17, 2015

I am very pleased with my car buying experience with Vincent Lim. He was very helpful, informative and easy to talk to. I will recommend him to anyone I know who is looking for a Honda.

M/M Dooley

Mar 4, 2015

Brigitte was awesome everyone was great good service thank you!

Irma Moore

Feb 9, 2015

This was my first experience buying a car without my husband being with me. My salesperson, Bridget, was absolutely wonderful!!! She made me feel totally comfortable and spent a lot of time going over all the features inside the car. I like the way the dealership doesn't take forever to write up the sale. I also felt that Bridget was very knowledgable and efficient with the sale.

Alissa

Jan 31, 2015

Such a wonderful experience all around. Howardnwas extremly helpful and we were able to take our van home the same night. The staff stayed late and we never felt like we were an inconvenience to them.

Tim Shannon

Jan 31, 2015

I received excellent service. Serhiy Bardysh was by far the most professional, informative and customer focused salesman I have had the pleasure of meeting. This is my third Honda Fit purchase and will definitely bring me back in 4 years to see what comes next. Thanks Serhiy.

Mandy

Jan 31, 2015

Highly recommend Besty Allen, she is so patient and knowledgeable!

Wayne Neblett

Jan 31, 2015

My experience with Lanney was amazing. The deal was done quickly, test drove the new vehicle. There was no pressure from Lanney during the sales process. I would highly recommend to Lanney to anyone wanting to purchase a Honda vehicle. Wayne Neblett

Mr. & Mrs. Gowan

Jan 30, 2015

Were very pleased with purchasing our car from Bridget. She was very helpful and made it a FUN experience .... and even found the color we wanted.

Jo

Jan 17, 2015

the customer service was great, especially Bridgette and Bob. Financing went smoothly and the car is wonderful

Jen

Jan 15, 2015

Awesome service! Helped us get everything started over the phone since we were two hours away. Yes they were worth a two hour drive, saved us almost $3k on new Honda Accord EXL V6! Bridgett helped us get in and out super quick too!

Lawbear

Oct 25, 2014

This is the best Honda dealership in Metro Nashville. Sales pitch is low key. Service department is so good I have all of the upkeep done here although I live in Donelson. Mike Meskel did a great job of making me feel comfortable and confident in my choice.

Dan

Aug 14, 2014

Friendly staff. Mike Meskel was great to work with. Would recommend this dealership to anyone.

HondaOwner

Jul 24, 2014

What started out as a simple oil change quickly turned into a huge mess at DW Honda. My car was running fine before they touched it. Immediately afterwards, it was running sluggish, accelerating rough, and shifting hard. So I took it right back to them. They drove it and saw the problems, but couldn't figure out what was wrong with it. But they went ahead and told me, "These issues couldn't be caused by an oil change.. it must be something else." Since it was Saturday and they couldn't figure out the issue, they had to keep it until Monday. I am thankful that they gave me a loaner car during that time, even though I had to wait an additional 30 minutes to get the car. Nobody was in a very big hurry to do anything. On Monday, nobody had contacted me by mid-day, so I called them. They had found the problem: They put too much oil in the car. Let me repeat that: THEY PUT TOO MUCH OIL IN THE CAR!! I would expect that level of incompetence from Wal-mart... but not a dealership. It's completely unacceptable. When I came to pick up my car, the boy at the counter didn't seem to care. He just said, "We're bringing it around for you... we got everything taken care of... no worries" (imagine that in a 'I don't care about anything' voice). At this point, they hadn't even offered to refund the oil change. So I demanded to speak to the manager, Mike Van. Mike was actually very nice. For my troubles, he agreed to refund the oil change and give me the next 2 free (which is like offering a free cruise after the ship breaks down.. why would I want to do that again?? But it was a nice gesture.) Several days later... no refund yet. Just filed a dispute with the credit card company. The Good: Mike Van seemed to care that I was satisfied. The Bad: Nobody else care if I was satisfied. The Ugly: They put TOO MUCH OIL in my car. And they had to keep it overnight to figure that out. I'm sure this was just a horrible mistake. I hope they don't do this often. But after my experience, I can't recommend them to anyone.

My advice

Jul 23, 2014

If you are looking for a non-pushy and helpful salesperson I would recommend Betsy Allen. She is quick to return phone calls, very easy to deal with and honest. I like this dealership since it only keeps the best of the used cars that come through and thus I was told by two different outside mechanics that it was not necessary for them to even check the car prior to purchase since it was a Waltrip car. The purchasing process was slightly confusing with new figures that were strongly suggested to be added at the last step to the bottom line but I eventually understood that I was just being offered an additional warranty but the explanation for the price of this warranty was confusing to both me and my spouse. Anyway, I would go back again to this dealership and by the way, they match repair figures from other Honda dealerships. Hope this helps.

BDan

Jul 2, 2014

The salesperson I worked with did a good job of staying in communication with me. He gave me updates on the vehicle I was looking at. The car was not ready to be test driven yet but he let me know as soon as It was. He did a good job and was friendly.

Kirk M.

May 14, 2014

Greg Schmidt is the first car salesman I've worked with that actually wanted me to get a a great car at a great price. He nor his managers were "slick" in their sales techniques and they were polite and laid back. No pushy "today's the only day for this deal" type negotiations. I look forward to buying more vehicles for my family from Darrell Waltrip Honda.

DWS

Apr 16, 2014

I want to write this review to help fellow Honda owners and prevent them from being swindled. I bought a Honda in 2011. It was used and I decided to take it to Darrell Waltrip Honda for service when indicated. I have never been one to subscribe to routine maintenance and my 1999 Xterra has never had any problems. But since this vehicle is being utilized to transport my family, I have been timely in its maintenance. I returned again to Darrell Waltrip in Franklin on Murfreesboro Road for another service visit on April 14th. I was told it would cost over $800. I left and got a phone call about 90 minutes later telling me that "while the vehicle was still on the lift" it needed rear brake pads and could use a new set of tires. The brake pads definitely but the tires could wait until the next service visit. The cost for the brake pads $250. The cost for 4 new tires over $1200. They say this "while its on the lift" statement to pressure you into doing something without checking on what it actually costs. Come to find out the brake pricing was $75 overcharged and the tire replacement $500 overcharged. I opted to do the brakes there when he said he would match the competitor price. I picked up the car to the tune of over $1000 for this routine service visit. I drove home and the next morning one of the tire sensors was reading low pressure. I had to take the kids to school, go to a bank for a previously scheduled appointment and then go back to school to pick the kids up from morning class. I had to fill the tire 4 times. I immediately went to Discount tire and was told the wear on the tires was bad and they would have recommended replacement, and that the wear caused a tear in the already thinned sidewall. I replaced all 4 tires with the same as what the manufacturer recommended for $760 plus an $80 rebate. I called Darrell Waltrip first thing in the morning to let them know of the tire issue and George in service stated I probably ran over something and that's what the problem was and they weren't responsible. I then called early in the afternoon to speak to Archie the service manager and he didn't return my call until after 5pm. I told him what happened and I told him I would like a refund on the rotating and balancing and the alignment and he said that they didn't do a rotation and balance and he couldn't refund me the alignment. He also didn't apologize for his company's practice of overcharging its loyal customers. If I hadn't hit anything why did I need a $75 alignment. This leads me to question the necessity of all the other things that they did during my service visit. It is not so much the issue with my need to replace the tires a day after the service which is coincidental at best, but the fact that they overcharge you for things that you probably don't even need at the time and way over charge you for the things that you do need. How can they look you in the eye and smile as Russell did knowing that he tried to overcharge me $600 for things that I needed and still want me to trust them as a Dealership. I can tell you that if you need service for your Honda go around the corner to Firestone for brakes, filters and fluids and go to Discount Tire near the mall for tires. Heck, they will even rotate and balance your tires routinely after that for free. But if for some reason you HAVE to utilize a Honda dealership for your service, go to Crest before ever thinking of patronizing Darrell Waltrip Honda. I gave them the chance to make it right and they have chosen not to. Do not let something worse happen to you or your family. You need to go to someone you can trust. You need a dealership and service department that you can trust to tell you what you need and charge you a fair price for the parts and services. Darrell Waltrip Honda on Murfreesboro Road in Franklin Tennessee is not that place. If you are in their service department waiting room reading this, I would get back in your car and leave.

aamain

Feb 20, 2014

My husband and I just bought a new 2014 Honda Civic EX-L. Great experience. Everyone that we dealt with was very nice and accommodating. They even played with our 2 yo when she wasn't in their play area! When talking about pricing and the details every thing was very clear and there was no haggling or issues. There were no hidden costs. I would say it was the best car buying experience I've had and it was with a 2 yo who was beyond ready to eat and nap! We were there from around 8:30 until noon. I'm not fond of our daughter running around at a place I do not know or in vehicles. They did not seem to care and I'd dare to say encouraged her playing in the car to make sure she liked it as well. It was very sweet and attentive to ALL of us - not just my husband for whom would be the main driver. We live in Hendersonville and would drive back there again for any other car needs. They did not try to 'push' any extras on us. They did show us the list of what we could get on it (and what it already had marked). They also had to show/tell us about specific things so that we knew what our options were which was fine. As soon as we said, 'No Thanks.' they said 'Okay' and moved on! Loved it! We are people that know what we want, what it cost and what we are willing to pay. We had already done our research and were very impressed with their (Heather's) knowledge about the vehicle and the laws and what's now required. Not once was there an unanswered question. I've seen the bad ratings from here and was hesitant to even go, but am VERY glad that we did. Maybe there is new management or maybe they are just working on what there issues were, but whatever it is, it's working!!! Honestly cannot say enough good about them and the experience!

JhC

Dec 19, 2013

Before you bring in your Honda for routine scheduled maintenance, check with Crest, Reddell or Import Specialty first. I just took my 2011 Odyssey for the 30k service & to fix a noise in the pass side front wheel well. The price was $550. I was ok with the price until I learned that $550 is $200-$300 more than Crest or Reddell, for the same service. Furthermore, DW's 30k service is more involved than Honda recommends. Seems like that's the trend, all dealerships do that. That is a good reason to go to Import Specialty. I digress, not only did we get screwed on the price, THEY DIDNT FIX THE NOISE. If you bought a Hendrick Autoguard extended warranty, any ASE cert shop will honor it. You don't have to be captive to DW. Going forward, I'm taking my business to any of the aforementioned businesses. That star on the car means you got screwed by Ol' DW Their service dept ruined an otherwise pleasant buying experience. 12/18 FOLLOW UP: I took my Civic in with the Odyssey. I was instructed that I MUST get new rear brakes and rotors. "Your car is dangerous to drive" I was told. They wanted $400 for new rotors and tires. When I asked if they could just do the brake pads, I was told "Due to liability reasons". I left, seeking another opinion I took the "dangerous" Civic to another repair facility. I was told the rotors were fine and any wear was barely noticeable. I was charged $60 for two Honda OEM brakes.

AppreciativeAustin

Sep 9, 2013

My wife and I went to the Subaru/Volvo dealership to test drive a car she will be ordering as a company car. Upon arrival we had a salesman that walked up and very coldly asked if we needed help or wanted to be left alone. We told him the situation and he immediately brushed us off when he realized we weren't going to be a commission sale. So, we went to the Honda dealership to speak w a manger and ask if there was anyway we could test drive the vehicle before she ordered it. Heather, a sales associate for Honda then offered to walk over to the Volvo/Subaru dealership to go on a test drive with my wife and I. She was very helpful and willing to give us her time, knowing she would not get commission for it. I, having sold cars in the past, appreciated her willingness to spend time with my wife and I and would highly recommend asking for her.

Ern

Jul 25, 2013

My complaint with Darrell Waltrip Honda has been more than settled to my satisfaction (see prev. review). An apology was given and they are correcting the ad immediatetly. Without being specific, the general manager of the dealership is being very generous in his efforts to re-gain me as a customer.

Ern

Jul 24, 2013

Saw ad for gold Prius V with Bluetooth, leather seats, premium sound system. Called and made tentative deal to purchase car. Traveled 100 miles to discover was a base Prius or Prius I at best with cloth seats, no premium sound, and no Bluetooth. No wonder was advertised as such a good deal. Wasted my time killing myself to get there and $35 worth of fuel. No explanation from salesman. Wrote scathing e-mail next morning and have yet to hear any response. Same ad still there. Amazing!

WtheFourth

Jun 4, 2013

I bought a Honda Certified 2011 Accord EX-L Coupe with about 40,000 miles from these folks. I felt like they did their best to make sure I was happy, and I was. My sales rep, Lewies Vander, was very thorough with me and didn't leave me feeling like I was being duped into paying more than I wanted. I think negotiations went fairly smoothly, with us reaching a reasonable middle ground. The financing department shopped around to get me the absolute best interest rate possible, and I'm super pleased with how low it is. Really, there's not enough good things to say about these guys. The only thing I was moderately dissatisfied with was the amount of time I spent waiting, but Lewies is a cool guy and kept me company throughout the whole process. All in all, it was a great buying experience, and I will be back should I ever decide to buy another car.