Used Cars for Sale at Crestmont Cadillac in Beachwood, OH

Bosphorus

Sep 19, 2016

I just bought a Audi 2012 model from them in july 2016 and i bought a car 7'o clock made a deal on phone.I know it was my mistake too that i did not check properly but they front windshild was chipped and tires has no life. I call them every single day from that day but they never call me back.I went to the service centre 4 times for oil change and stuff and still after 500 miles car need more oil.I went to them specially from pittsburgh 2.5 hours drive and they said they cant do anything now .Even I have 90 days warranty card from them .Worst Place to buy car

Julian Conyers

Aug 3, 2016

The staff at Crestmont Cadillac was a professional one. They returned my e-mails and calls. They also were accommodating in answering questions that l had. Although l didn't purchase a vehicle from them, l would recommend this dealership to someone in the future.

Teresa

Jul 29, 2016

Found a wonderful used car at Crestmont for my daughter at Crestmont. We went there, prior to going I had already set up our own financing which didn't sit well with " Dan" the used car manager. From that point on we were treated second class. I realize dealerships make their money from the financing, but no reason to treat us differently. After that day my daughter had to make trips back to the dealer to pick up her title work, registration, tags etc etc. No calls to tell her they were done. Very unprofessional. We wouldn't recommend this dealer to anyone unless you are willing to finance through them, them maybe you will be treated better..

Harleygrant

Nov 14, 2015

Larry, did a walk around for me on the truck I was interested in. Body looked nice in the pics and was. The frame was totally rusted out. I can't believe this truck had a clean title. It had yo be in a flood. He told me the frame had minor rust. I paid $8250 for the truck. The shipper delivered me the truck and said they had a $6995 tag on it at the dealership. Don't deal with these crooks

97hawk0

Sep 2, 2015

I purchased a 2006 Cadillac SRX from this dealer in May of 2015 that had 78000.00 miles on it. The brakes were not working correctly so they had them look at and were supposed to fix them. 3 months and 3000 miles later the brakes started to squall real bad so I took them to my mechanic he told me all they did was turn the rotors and put the used pads back on them. One of the pads was down to the metal. I had to get the car fixed so I had to pay 436.54 for the front and rear brakes. I took photos and saved the parts and The SALES Manager did would not even look at them. Now tell me how would anyone want a Mechanic like the ones at Crestmont work on their vehicles? I would love to post the xxxxx here so everyone could see what Im talking aboutI called and talked to the sales managers Dan and he said there was nothing he could do. I never do reviews but Im doing one now. If I can get one person not to buy from this place I have done what I set out to do. Very poor very very poor customer serviceRick OdomAkron Ohio

Rick Odom

Sep 2, 2015

I purchased a 2006 Cadillac SRX from this dealer in May of 2015 that had 78000.00 miles on it. The brakes were not working correctly so they had them look at and were supposed to fix them. 3 months and 3000 miles later the brakes started to squall real bad so I took them to my mechanic he told me all they did was turn the rotors and put the used pads back on them. One of the pads was down to the metal. I had to get the car fixed so I had to pay 436.54 for the front and rear brakes. I took photos and saved the parts and The SALES Manager did would not even look at them. Now tell me how would anyone want a Mechanic like the ones at Crestmont work on their vehicles? I would love to post the phots here so everyone could see what Im talking about I called and talked to the sales managers Dan and he said there was nothing he could do. I never do reviews but Im doing one now. If I can get one person not to buy from this place I have done what I set out to do. Very poor very very poor customer service Rick Odom Akron Ohio

Canton Couple

Jun 20, 2015

We drove over an hour to test drive a 2015 Escalade. They were slam busy on a Saturday at the end of the month in May. We walked In and the manager Mike helped us because they were busy. Ended up buying a 2015 Escalade. They had lots of financing options and made the large purchase easier than going grocery shopping. Thanks from Rob and Chrisine.

Klara

Apr 27, 2015

I made an appointment to change battery in PT Cruiser. I waited 3 hours to get my car. Charge was $231.Next week my husband changed a battery on Avalon at Motorcars Toyota, he waited 40min, charge was $117.I complained on Crestmont site, got meaningless response. I sent Crestmont a letter asking to remove my name from their mailing list. After that the owner called me to ask what was the problem. He said that their service is better so prices a little higher. 100% higher is a little!

MarkH

Feb 21, 2015

I dealt with Crestview while shopping for a new car. I went with a different dealer because they had a car that was a better fit for my needs. The salesman at Crestmont alerted me to a shady trick by a competing dealer and made a competitive offer. He was friendly and responsive and I would recommend shopping there without hesitation.

bledsoe

Oct 27, 2014

On 10/22/14 brought my 2013 XTS in for service for the second time for all four tires loosing air pressure. Met with service manager Kathleen and explain the problem to her, asked if they could reseal all (4) tires.. Kathy came back later to informed me that the tech found nothing wrong with the tire problem. Kathleen appeared to get upset with me when I asked why wasn't the tires resealed, she stated that there was not enough time to do that. She then walked away and sat at her desk. As I walked over to confront her she walked over to service manager Joe, while I was standing by Joe desk, Kathleen held a piece of paper to cover her mouth while talking to Joe. I felt that conduct was rude, disrespectfully and unprofessional of her to do that in front of a customer who was clearly not happy with the results. After her secret conversation with Joe, Joe and I handle the problem. Brought my vehicle in (3) days later for the repairs. It is very clear that Kathleen should not have any contact with customers due to her lack of customer relation skills. Her attitude that she displayed towards me during this process was horrible. I did voice my concern with Joe. For some reason I am sure this is not the first complaint that you have about her attitude, It shows.