Used Cars for Sale at Crater Lake Ford in Medford, OR

PM

Nov 16, 2014

David Hines is such a nice helpful sales man!!! Best v AR buying experience!

JonBates

May 28, 2014

Very up front about the whole process of my purchase. Easy to deal with and great place with smiling employees. Thanks again Crater Lake Ford and Mr. Paul Carrick

juliemorris756

May 18, 2014

We have bought 6 cars from jon he has always gone out of his way to make us happy and has always got us the vehicle we wanted at the price we wanted.

Golfers

May 17, 2014

During the last 2 yrs my husband & I each purchased vehicles from Robert Lucey. Both times we were very impressed with his knowledge, professionalism & service. Before we left he made sure all our questions were answered. Buying our SUVs was actually fun because of the confidence Rob provided throughout the process.

John dozer

May 16, 2014

Crater Lake Ford has the best service I have ever seen! And talking with your sales person Kevin Crocker was very informative enjoyed the experience!

nconner

Apr 5, 2014

I've taken my work and personal vehicles to Crater Lake Ford exclusively for all my service needs since 2007. I've never had any issues at all with the sales or service. I never hesitate to refer friends or family to their sales or service department. Recently they were most gracious in removing my dashboard so I could retrieve a pet snake from behind the defrost vent. So I can honestly say there is no job they cannot do!

FordBLP7

Apr 3, 2014

I will never buy from or go to this dealership for any service work or anything in general ever again! Horrible customer service, and overall dishonest and shady people. I was lied to about problems with my vehicle that was new and had been purchased there and will not be doing business with this company ever again. I am Very disappointed. The way I was treated by the service department especially was unbelievable!

CryNone

Feb 5, 2014

Before purchasing my daughters car (a nice used one) we inquired about fixing a chip in the paint and a little golf ball size dent and were told they can fix it no problem. We went back a few days later to purchase the vehicle and brought the repairs up two more times. Nino, the sales man, informed us that the service department will contact us to make an appt to bring it in. Never heard from them. When the license plates were ready for my daughter to pick up, she wanted to make an appt to get the repairs done so she would only have to make one trip to the dealership. They proceeded to inform her since there is no paperwork on the repairs they would have to charge her. Nino claims he told us they would give us some touch up paint for the chip in the paint..... but he never mentioned that to us nor was that even in any of the paperwork. I guess, in hindsight, we should not have trusted his word and/or had them fix it before purchase. Not very good customer service if you ask me. They claim they now have to charge her since it was not put in the contract....what? I know this review will not fix the chip nor fix the dent, but people should be aware of the kinds of issues you will encounter when/if you deal with this dealership.

Happy Medford elder

Dec 13, 2013

I just bought a Mazda CX-5 from Ben Hall. I'm a customer service fanatic and this guy, with his manager, Rich Outfleet were super. There was no sales pressure, just helpful information delivered smartly In response to my questions. In fact, he rather let me direct the encounter. As a woman, I couldn't have been more pleased with my experience.

Mick

Dec 3, 2013

World Class Service. The people are real and really care about your needs. I must say they know how to take care of people, including the employees.

Megan B

Dec 1, 2013

Just got a brand new beautiful Super Duty from Scott Goff at Crater Lake Ford! It was a great experience! The process was fast & easy. We told them what we wanted to pay & there was no hassle. Also, a big shout out to John Sparks in Finance, Mike Coble Sales Manager & Ron Johnson in accessories. They also have great leadership in Mike Frame. Can't wait to refer some friends & get our $99 bird dog. You'll definitely see us back for a couple more rigs. Thank you to the whole Crater Lake family. Much love, Megan & Rob

Sassy2631

Jul 11, 2013

My husband took my car here yesterday because we had to have the computer programmed. We were told 95 dollars, Well when they called my husband to let them know the car was done, he was informed it was now 145 dollars. Okay, fine, things come up and end up costing more sometimes. I get that, but I found it very unprofessional that we were not informed of the price change before they finished the work. We didn't have the extra 45 dollars, So had they called and said hey, it's going to be this, we would have told them to forget it and we'll do it another time. They didn't give us that option, they just went ahead with the work. So, when my husband got home with the car, The paneling they took off from inside the car, they didn't even put back on. It was also apparent that they had to get inside my glovebox, probably for some wiring or something because everything in my glove box was in the passenger seat and floor, along with the back seat and floor and had obviously been stepped on. There were dirty foot prints all over all my receipts and everything. I couldn't believe they had all this stuff from my glovebox just thrown around and stepped all over. How unprofessional, I will never take my car back here EVER!!! Would it have been so hard to just take the stuff and put it into a little bag if they didn't want to put it back where it went? instead of it being strung all over my car. They were paid to fix my car, not throw stuff all over and leave panels off. Very disappointed, and will never recommend this dealer.

Sassy

Jul 11, 2013

My husband took my car here yesterday because we had to have the computer programmed. We were told 95 dollars, Well when they called my husband to let them know the car was done, he was informed it was now 145 dollars. Okay, fine, things come up and end up costing more sometimes. I get that, but I found it very unprofessional that we were not informed of the price change before they finished the work. We didn't have the extra 45 dollars, So had they called and said hey, it's going to be this, we would have told them to forget it and we'll do it another time. They didn't give us that option, they just went ahead with the work. So, when my husband got home with the car, The paneling they took off from inside the car, they didn't even put back on. It was also apparent that they had to get inside my glovebox, probably for some wiring or something because everything in my glove box was in the passenger seat and floor, along with the back seat and floor and had obviously been stepped on. There were dirty foot prints all over all my receipts and everything. I couldn't believe they had all this stuff from my glovebox just thrown around and stepped all over. How unprofessional, I will never take my car back here EVER!!! Would it have been so hard to just take the stuff and put it into a little bag if they didn't want to put it back where it went? instead of it being strung all over my car. They were paid to fix my car, not throw stuff all over and leave panels off. Very disappointed, and will never recommend this dealer.

Ellen Montgomery

Jun 14, 2013

I have purchased numerous new Mazda vehicles from Crater Lake Mazda. I have always dealt specifically and only with Rich Outfleet. He is the most awesome, honest person I have ever met. I have bought a number of autos over the years, but dealing with Crater Lake Mazda is by far the BEST dealership. He is honest and works hard for his customers to get them the best deal and get his customers into their dream car. All of my service work has been done at Mazda service. Jeff Galante in the Service Department has always made sure that my car looks brand new (they wash my car and vacuum it each time) after the oil changes and tire rotations (which I do on a regular basis). I live in Roseburg and it is so worth the drive to Medford to deal with this Mazda dealership - Rich and Jeff specifically. I always look forward to my visits to this dealership. You are treated like family - not just another customer off the street looking to buy a car, Want a pleasant auto buying experience - whether new or used - go see Crater Lake Mazda. You WILL NOT be disappointed!! See Rich Outfleet - he is your man when buying your next auto.........

goldenbond

Dec 11, 2011

We have bought two vehicles in the past from Crater Lake Ford: one new truck and one used car. The (con)Fusion is the third. For our last purchases, we have had excellent experiences with the sales department. It is too bad that this current purchase will be our last at this dealership.Mr. Sparks was initially quite efficient and friendly. He gave us an excellent price and trade in for our old car. But the quality of his service deteriorated badly after the deal was done. My husband and I were unable to reach him by phone or email regarding a second set of keys he said he would have for us two days after we bought the car, and we also asked that someone locate our garage door opener left in our trade-in vehicle. He chose to ignore two messages left on his personal cellphone, as well as numerous emails. To say this was puzzling and extremely annoying would be an understatement.We felt very embarrassed at the numerous attempts we made to locate both the keys and the garage door opener. The garage door opener later appeared at the front desk but somehow there was no second set of keys initially promised by Mr. Sparks. It was later that we learned Mr. Sparks was out of town. This does not really mitigate the exasperation we felt at being ignored since we had called his personal cellphone number without any response. My husband and I felt he could have told us he would be gone and given us the name of one of his colleagues to speak to. Upon his 'return,' his subsequent phone message and email were contradictory and blatantly dishonest. All of this is quite sad since we enjoyed our initial meeting with Mr. Sparks and felt he helped us with the purchase with respect and ease. The Fusion is wonderful and we are happy to have it. I hope the quality of our experience with the service department will up for the unpleasantness of the after-purchase.