Used Cars for Sale at Coggin Honda of Orlando in Orlando, FL

Linda/Rod

Sep 3, 2016

A good experience from start of transaction until the end of it. Attention to our questions and needs without pressure. Very efficient as we were short of time.

Dale Roland

Aug 31, 2016

Everyone there was delightful, helpful and did a great job. Philip was our salesperson and was excellent.

Zaida Zinner

Aug 13, 2016

Steve velez was great I was up set cause I was not able to get a car due to my credit I was very devastated still am I wanted. A car so bad I just finished paying my car off I'm good with getting my bills paid on time the bankTold them no cause I cosign for my son and he is paying his car over a year now so they won't do it for me your all very excellent company God bless

Sunshine

Jul 28, 2016

Marcel Mecardo is my sales rep and has always done his very best to help me choose the vehicle I like and will enjoy. Marcel has excellent customer service. Victor M. Pizzaro in Finance Dept. made paperwork signing a pleasure. I would definitely recommend Coggin Honda Orlando to my family and friends. Thank you.

Randy

Jul 19, 2016

My time was well spent. I really appreciate the detail and incredibly hard work ethic that sales advisor Sofiane Hamissa displayed. He had a great knowledge of our new 2016 Honda Odyssey, and went to great lengths getting exactly what we desired,some two hours plus drive. I highly recommend Sofiane Hamissa for anyone looking for new Honda vehicles.He is extremely passionate, and really cares about excellent customer service. He is the reason for my 5 star rating! Not sure what he makes,but he's deserving of that and way more!

Fiordaliza feliz

Jul 16, 2016

It is the worst customer service ever. Don't ever go there unless you want to wait at least 2.0-3.0 hours just for something as simple as oil change, even with scheduled appointment.They wouldn't even wash it (it's included) and if you ask for it they'll tell you would take another hour. The manager was useless, so don't bother or don't expect to help you. This wasn't my first bad experience with this dealer, initially thought was due to not pr- scheduling appointment but was wrong. I hope it was my last. Go to a different dealership if you want better and faster service.

scrfoto

Jun 15, 2016

Where do I begin. From the day that I leased two cars this finance department messed up my paperwork. They made a mistake and asked me to resign a contract without notifying me of the changes made to the contract until my husband caught it. Then when I finally sold my leased cars off, I requested reimbursement for the service contracts I foolishly purchased from them. No one from finance ever picks up the phone or respond to messages. I finally had to take a day off from Tampa and drive in. I had a nice fella work with me and took my paperwork. He also kindly invited me to call him again anytime I was in town and gave me his personal contact information. I was asked to wait at least 6- 8 weeks for my check. It's now been over 8 weeks and back to no one answering the phone. Finally I pleaded my case to the operator who had the sense to put me directly through to accounting. Finally someone on the phone! After explaining my case, accounting looked for my name and as it turns out no paperwork had been submitted at all. So tonight I write this review and resubmit all the paperwork again. Ugh!

notwithcoggin

Jun 15, 2016

Found 2013 2WD LX Pilot w/ 46k miles online through USAA at $20,991 (mid-range price according to KBB). We liked the Pilot but I wanted a full utility vehicle to drive off the lot with (towing capable and roof rails). I called and put down a deposit to save the car till my wife and I could go see it - talked with Antonio Natera, an then emailed latter saying I really wanted this car tow ready with rails and didn't want to haggle the price so I would take it at listed price. Over the phone Antonio stated "yeah we can do that" to installing a transmission cooler (search estore honda and the Trailer Hitch ATF Cooler Kit [2WD Trim Only] and it's clearly matched with the model and trim of this car) and tow harness, but just give me the Tow hitch kit and rails as parts since the labor fees would make this unreasonable. I asked for these parts only after researching prices on the Honda estore website where these totaled $900. Antonio looked up the prices (parts & labor) through his book and we worked out a solution where some parts would be installed others just provided as parts. Antonio then called later saying "we don't have any of the tow parts in stock, but we can work out a price reduction to make it work - we want your business and will do whatever to make it work." I was agreeable and drove to the dealership with my wife (4 hours). Upon arriving at the dealership we met Antonio and his manager, Arthur Glass. We test drove and enjoyed the car. We came pre-approved by USAA and were ready to buy at listed price with the tow package and rails (again, Honda site listed $900 value). Arthur proceeded to state that Antonio did not have the authority to make that deal and would not offer that as the car was "priced to sell, etc..." We went back and forth for hours on what Antonio agreed to and what I was expecting to drive off the lot with, and how they would only offer $300 off the price without anything else included. Arthur then took the car to the Service Center where he states they read the VIN and stated that this car cannot be installed with a transmission cooler (see link above as Honda site clearly lists this part for the vehicle I am trying to buy). They couldn't provide an explanation in how it can't be installed, and they didn't even know the Pilot came standard with a hitch receiver under the back bumper - they were shown that it already had one. Combining the fact they only offered $250 for my trade-in and would not budge on their offer, we balked and decided to leave to test drive another car. After asking for my deposit back, they stalled and then came back with another offer - they found out this car can be fitted with the requested Transmission Cooler (I'm inclined to believe they lied the whole time since they said this install would cost $1100) and would install the whole tow package for only $300 additional to the listed price. We thanked them but still requested the deposit back so we can see the other car. While the transaction was taking place the Used Car Sales Manager offered the whole tow package without additional charge (the original agreement by Antonio still without roof rails). I again thanked them but said, "I gave my word to another GM that I would see his car, I will honor that word, but keep this offer in mind." We left. The Lord blessed us with a much better car,: 2015, less miles, higher package, leather seats, $1k for my trade-in, and a check to install tow equipment - all for $1k more than this Pilot. If you want real service and honorable people, go to Audi of North Orlando with Shaun Laird as GM - class acts all around - if you asked for the shirt off their back I bet they'd be inclined to give it.

JOHN1018

May 24, 2016

5-24-2016 PURCHASED A NEW HONDA ACCORD TODAY AT COGGINS IN ORLANDO, FL. I WAS FORTUNATE TO HAVE MARCIAL MECARDO AS MY SALES REP. WHILE TONY GUIDED ME THRU THE PAPER MAZE. BOTH DID A VERY GOOD JOB ! THIS WAS THE SECOND HONDA I PURCHASED WITH THE ASSISTANCE OF MARCIAL.

Dasenka G.

May 21, 2016

I recently bought a new Honda Civic LX from Coggin Honda. I called Mike and made appointment with him. I did busyness with him back in 2012. and my husband also did busyness with him in 2013. He was great then and he is even better now. Thanks to him me and my husband keep coming back to Coggin Honda. He is professional., patient, went above and beyond for me, to meet my car needs and my budget . Victor in financial was great too. I did busyness with him first time . I am still impressed . I was not an easy customer , I made him work double . He was super patient with me and he made sure that I was happy with deal we made. Mike and Victor are great gentleman , they both did exceptional job. I am Coggin Honda customer since 2000. Recent purchase was fifth Honda for my household . THANK YOU, Coggin Honda of Orlando for having excellent employees Mike and Victor. I am looking forward to do business with them in the future.

Rafa 125

May 2, 2016

Marcial in sales was very helpful and patient in choosing the vehicle we wanted. Victor in financial gave us a great deal. will come back

Cars

Apr 26, 2016

Very bad customer service. Do not ever go there. Once you buy vehicle, nobody response back and never pick up phone. Ripping off with financing and trying to sell warranty forcefully. Go to different dealership lot better and faster for service.

Happy customer

Apr 23, 2016

I was greeted promptly by Terry Jackson after it was finished he walked me to the payment area and he gave me his card in case I was not satisfy. I definitely recommend Coggins Honda, they do a great job in training their employees.

Regina H.

Apr 22, 2016

My husband and I purchased a new Honda Pilot this week from Coggin Honda. We worked directly with Nelson and also met with Jerry Lovins. Both gentlemen are the most professional, courteous and genuine men we have ever worked with at a dealership. Nelson did an exceptional job throughout the process to make sure we considered all our options to stay within our budget. He made the whole experience easy and we knew we were in good hands. We are so thankful to Nelson and Jerry for the terrific customer service and great deal on our new vehicle! We highly recommend them and will definitely be return customers when we are ready for another vehicle.

Suzanne

Apr 15, 2016

Service timely. However, directions --wrong , inadequate, extremely misleading. Tech # 2016 was polite and helpful. 90 minutes too long servicing.

Karen B.

Mar 20, 2016

Last week I had an excellent (and redeeming) service experience at Coggin Honda, with Bruce Scheller, as my Service Advisor.Since moving to Orlando four years ago, we've had our Pilot serviced at Coggin. The dealership itself makes waiting comfortable, with great customer lounge area, and nice amenities. Our first couple experiences were fine; but, then declined to just so-so. (Never able to have same Advisor again, etc.) The last (almost final) time, having to seek out my Advisor twice, after long wait (hours) periods, only to get inconclusive updates. Plus, having the whole thing punctuated by an issue with follow-thru on a part, billed as installed but discovered later (visibly) was not; and the Advisor debating it had been. Almost losing us as a customer over a $15 retail ($5 cost?) part.The day before I went to schedule this service, I even looked at other area dealership options; but, decided to give Coggin another chance. I am glad I did. My experience with Bruce (Scheller) as my Service Advisor was outstanding. He was polite, professional, thorough in checking service history records, listened and asked questions. He arranged for the shuttle, called during the day with updates, was efficient in the check-out process, waived a diagnostic fee, and even called the next day (Saturday) to follow-up. Also, the shuttle driver, Juan was exceptional. Courteous and prompt on the drop-off and pick-up trips. Overall it was a excellent (and redeeming) experience.We have had five Honda vehicles, and dealt with Honda Dealerships in two major metro areas prior. This most recent experience was back in line with what we've always known and appreciated about Honda Service Departments.

Janiraalvarado

Mar 5, 2016

My first and second visit at the service center were not so great. I decided to give it a 3Rd chance and met a service advisor named Chris Rhiner. He has changed my opinion on the Service Center at Coggin Honda. Chris has great customer service skills and truly cares about his customers! I would recommend Coggin Honda service center and I would totally recommend Chris Rhiner, he is awesome! Thanks for your services.

Coco Rod

Feb 24, 2016

The message from the GM is the exact message left on my review on YELP. I have called numerous times (that is the dealerships # not his direct #) and all I get is voicemail. He has never returned my call and he never answers the phone. What a joke. The comment is just to "look good" on here but isn't sincere or genuine. They could care less that they took my $1500 and didn't fix my car and I still have the same issue I took it in for service for.Took car for repair for a specific issue and it was not fixed. Brought back a second time and was told 99% sure 2nd repair would fix issue and didn't. I took my car to Coggin Honda Orlando on 1/11/16 to figure out why after an hour of driving my car, I would turn it off and go back to start it and it won't stay on unless I give it gas. The service adviser said they would put it on a diagnostic machine. He called me later that day and told me it was the computer to the car and a radiator relay. I asked him is this going to take care of my problem of the car turning on/off after an hour and he said yes. The service adviser had to order the computer to the car and that took a week to come in. I dropped it off the morning of 1/20/16, and I got it back that evening after work.I paid $1112.70 for this first repair. I drove my car home, changed my clothes and went to go to church. As I was getting ready to go to church my car did the same thing again and wouldn't stay on. So, I text the service adviser to let him know the car was doing the same thing. He told me to bring my car back in and I told him I wouldn't be able to do it until January 25th. They put my car back on the diagnostic machine and he came back with another test that said it was something else wrong; the EGR valve and 02 sensor. I asked him again is this going to take care of the specific problem I had brought the car in for as I had already paid over $1K and they were now asking for more money for this additional repair. His reply was he was 99.9% sure that this would definitely take care of the issue. I told him to go ahead and get it done but questioned him again, was he really sure this would fix the problems. He replied, "Oh yeah, this will definitely take care of it." After a week without my car I went to pick it up Friday 1/29. He said they tested it and drove it and also left it on for a while and that the problem was fixed. I paid the additional fee of $397 for this second repair that was going to 99.9% fix the issue. I was told this was a reduced at cost amount as I told them to see what they could do about the cost for the second repair as their first attempt cost me over $1k and didn't fix the problem. I left there and went straight to church. From church I went to McDonald's, then finally went home. I pulled up to the driveway and told my daughter, "Wow, the car seemed like it really did get fixed this time." I went in the house and we soon realized we were missing food items. So I was going to go back to McDonald's and get what was missing. As soon as I got in the car and tried to turn it on, it wouldn't stay on. It was doing the same thing again. So I recorded it on my iPhone and text the video to the service adviser. He replied, "xxxx it, bring it by tomorrow." I told him it would have to be after 2pm because I worked Saturday morning. I got there at 2:20pm the next day. I sat there for an hour and a half as they looked at the car. He took me into a room and said that there was nothing else they could find wrong with the car. So I asked "Do I get my refund, or can you put my parts back in?" He said "No because you needed the parts and they couldn't put old parts back in." My response was "So I just wasted $1509.70 and my car is still having the same issue daily?" I asked for my keys and left as they refused to honor their word to solve the problem after they had already received my payment and refused to refund me my monies since they never "fixed" my car.

True Car Expert

Feb 24, 2016

Likely the best service I've had in years. There seems to be more people in this town that thrive on making others look bad. At any cost people go out of their way no matter how much wasted time they take to insult people or business' who are trying to do the right thing. I would say to them, "he who casts the first stone......" You know the story! Great people and great service!

Bhuttam

Feb 23, 2016

To make a sale they approve you and do anything but then they call you to return the car because not approved. Without any notice. After struggling getting co signs. They call and say you are approved again please come sign again. Not very professional. The sales person treatment very inhuman.

jen

Feb 17, 2016

Spent 3 hours waiting to have brake fluid added. Really? Show a sense of time importance.

Honda123

Feb 14, 2016

From the service department to the sales staff especially Jeff Pender and Marcial Mercado very professional staff!! Have gotten three cars from Coggins love all three!

JeremyT

Feb 10, 2016

I cannot express how grateful i am for the service I received from these folks. In a town full of so many different people with different backgrounds I have found it difficult to find really good service. This is the best place to buy or service a Honda in Florida!!

M Rahman

Feb 1, 2016

Thanks to great salesman and the team... I end up with a 3rd new vehicle in 4 years. The service is excellent, they always find and worked out with the best deal possible at that time..... I am Very satisfied!

cameragirl41

Jan 26, 2016

Have used Coggin Honda* for many years and they've never let me down. Their knowledge and skills, both in handling the Customer issues/requests and their technical expertise makes me recommend them over other dealers. Recently had new tires, alignment and other items performed and Service Advisors, Adam Higgins and Christopher Rhiner, along with Service heads, Doug Jenkins and Jim Abatsas, were patient with my requests. The result with my experience was 100%. (As a female consumer, their extra-patience was greatly appreciated!*Used Coggin when it was Coggin Andrews, a thousand years ago, up- the- street- a- ways.

Lea

Jan 23, 2016

Thanks to Tyler and the Coggin Honda Team for providing great and personable service during my recent car purchase! The process occurred quickly and all employees were friendly and approachable. Very satisfied!

RetiredNAVYChief

Jan 6, 2016

My wife was hit by a drunk driver on Thanksgiving day and our minivan was totalled. Looking for an interim replacement that I can pay cash for right now. My insurance company (USAA) recommended Coggins. Visited Coggins today to look at a used Honda Odyssey. The vehicle I was considering was an older vehicle (2001) but in good shape. Because Odysseys have had some transmission issues, I asked about the transmission of this vehicle. Salesman (Tyler) explained to me that this vehicle was a trade-in and that Coggins had put in a rebuilt transmission. Since they did the work themselves, I asked if they would stand by that work with some kind of warranty. Nothing. That seemed odd to me. Im assuming that if I owned an Odyssey that was out of warranty and brought it in to their service department for transmission work, they would stand behind that work with some kind of warranty. To confirm this, I called their service department. The service manager was very proud of how well they stand behind their work. A rebuild/repair of the existing transmission on an Odyssey would be covered by a 1 year/12,000 mile warranty. An install of a new or refurbished transmission would be covered by a 3 year/36,000 mile warranty. It seems a bit odd to me that they arent willing to stand behind the transmission work that they did on this Odyssey in any way. To be honest, that sends up a huge red flag to me about purchasing this, or any other vehicle from Coggins. I've shared these concerns with Tyler and I'll see if he gets back to me. I'll update this review, hopefully with good news. I'll be sure to let USAA know of my experience as well.

Sandi1968

Jan 3, 2016

I spoke with a salesman named Dane Scavone and he was a great help at finding the perfect car for my husband and I. We needed something that could meet our needs and Dane did the job. Another salesman named Tyler McClintock introduced us to a product that will protect the life of the paint on the car. Thanks to these two, I see the 2011 Honda Pilot being one of the last cars we need to purchase for a long while.Thanks so much and if you ever need someone that can help in finding the perfect fit ask for Dane Sacvone.Sandi Cornell

Mario

Dec 12, 2015

I needed to conduct my purchase from out of State while on travel and the dearlership and all the staff were amazing. They gave me the best price and were able to facilitate the process and manage delivery to my oldest daughter without my presense. I would highly recommend them to anyone looking for a Honda.

John

Dec 7, 2015

I was completely satisfied with the process of purchasing a new vehicle from Coggin Honda. From start of test drive,negotiations, financial and demoing was courteous and responsive.

LuckyHill

Dec 7, 2015

I am happy that I decided to go to the dealer to purchase my vehicle. I appreciate all the assistance received, the representative was very professional and was of great help. Thank you very much. I am loving my 2007 Toyota Camry.

Luis Colon

Dec 6, 2015

Great services by sales man Bravo and the credit person Marquez

Michael Smith

Dec 4, 2015

Everything was as told. I was made an offer and they kept their word.. A very smooth process.

W R

Nov 23, 2015

Sales reps and financial reps friendly and helpful

Leslie Oygar

Nov 22, 2015

Nino Concepcion took the time to understand my business travel needs when my 8 year old CRV had its first issue. He immediately handled my situation with professional and friendly and detailed service to meet my personal business needs. I was updated and Gabriel in the same service dept. made sure I had my car prior to leaving town. Both were excellent. I would recommend these gentlemen for raises! The dealership needs these highest quality employees who take time to meet the customers needs.

Antonio Jareno

Nov 20, 2015

Had Nino wait on me, very good in the customer service dept. I have had issues with my oil change since approx.one year after purchasing my pilot, the person changing the oil ruined the thread on the oil pan. Well every time I visited the service dept. this was man issue, twice I was told I needed a new oil pan but some how a temporary fix was performed. Well the day came when no more fixes could be done, still I was reluctant to buy a new oil pan. The head of Maintenance was called and he checked my vehicles record all the way back to 2007. Sure enough he verified I was telling the truth and he offered to install same if I purchased the oil pan and he would not charge for labor. PROBLEM SOLVED.

Sebastian Oyegun

Nov 20, 2015

My service rep, was quick and helpful. I needed to get in and out.

Edgar Vergara

Nov 20, 2015

Mister Victor Manuel, it's a great person, excellent vendor polite, I give to him 10 inqualiify

Charles Donmoyer

Nov 6, 2015

David Manieram was excellent. He was polite, helpful, efficient and went beyond my expectations. Very good.

Gloria Diez

Nov 5, 2015

Staff very helpful in the first service of my Honda Odyssey. Very comfortable waiting facilities.

donmolen

Oct 27, 2015

I was approved for a lease at this dealership to get my daughter a car. I also got approved for a lease from another Honda dealership as I liked the sales person and finance people much better there. They also had the car I wanted for my daughter so I leased it and she drove it home very happy. Two days later, they called and said Honda Financing changed their mind and wouldn't approve my lease?!? I asked why and was told because someone from Coggin called Honda financing and lied to them about my lease agreement terms with them?!? They were just upset because they found out I leased from another Honda dealer in the area. Now I must try to finance the car, costing me another $6000 extra overall for the same car. All of this because somebody at Coggin was upset they didn't get the lease. This is very sad and disturbing that Honda allows this to happen and that a salesman (Rickey Finnerty) would actually Lie to his own company because he is upset with himself. DO NOT DO BUSINESS with Coggin Honda as you can NOT TRUST them!!

Shurst09

Oct 23, 2015

I spoke to Giovanni on the phone and he is very personable and caring, willing to help, has great soft skills and knows a lot about the products and advice for me being a first time buyer. Also very patient!

Babu Patel

Oct 23, 2015

It was the best service you can expect. Happy to be there. Would refer to friends.

James Hinton

Oct 23, 2015

I was in a time bind to get in and out. Barely made it but your guys were terrific in solving the problem and meeting my deadline in going to another appointment.

Magie Pickens

Oct 15, 2015

I have been returning to this dealership since I bought my Honda brand new in 2008 and I have always been pleased with price, staff, and service.

Ucfvandal92

Oct 9, 2015

i had a bad experience with a lying sales rep (not listed on here) who was devious but the mgmt stepped up in a big way and made things right giving me a lot of confidence in buying from them in the future.

Pete

Sep 26, 2015

The service here is the best at Coggin Honda of orlando I have great service Advisor Gabriel Cuevas he always been very helpful with my car needs am very happy to have him . Thankyou ALSO Serice Drive Manger Jim Abatsas I can tell you Jim work with his team that the customer service and care are the best you can get at Coggin Honda in orlado .Thankyou Coggin for the service your employees give ..Pete

Jackqueline

Sep 26, 2015

Service department staff very pleasant. Dave gave me details and explaination when needed .

Adam and Arelis

Sep 23, 2015

Im not gonna lie had a bad experience in dealerships but went to honda n met two good employees well respectful very humble lots of motavation i gave victor manuel pizzarro and giovanni cintron a very hard time finding me and girl a good car the both didnt gave no wrong information.I appreciate the effort from both Victor and Giovanni we also stayed almost two hours extra and me andbmy wife came to a conclusion about the car we got both Giovanni n Victor work together to made sure we were satisfied and happy. My name is Adam Chandler and speaking on be half of my wife big shout out tobthe both very good at there job

adam Chandler

Sep 23, 2015

Im not gonna lie had a bad experience in dealerships but went to honda n met two good employees well respectful very humble lots of motavation i gave victor manuel pizzarro and giovanni cintron a very hard time finding me and girl a good car the both didnt gave no wrong information.I appreciate the effort from both Victor and Giovanni we also stayed almost two hours extra and me andbmy wife came to a conclusion about the car we got both Giovanni n Victor work together to made sure we were satisfied and happy. My name is Adam Chandler and speaking on be half of my wife big shout out tobthe both very good at there job.

Michael Mazza

Sep 22, 2015

Just wanted to drop a note and say what a great experience I had, thanks to one of their service reps. Yoell Rosario went above and beyond in helping my elderly mother get her car repaired. This included offering to pick her up at her apartment (on his day off) to get her back to Coggin once the car was ready. He represents you well. And in a competitive industry like yours, service and the little things are what help you standout.

AlexisFernandez

Sep 19, 2015

I just wanted to share this with everyone who plans to do business with Coggin Honda on OBT. My father just leased a vehicle with them this week and I have never been so shocked and angered with this dealers lack of professionalism, dishonesty, and cynical way of handling what should be professional business deals as (lets face it), we are shopping and investing in vehicles and not shopping for souvenirs or tee shirts where you might consider things to be No Big Deal if something were not handled correctly. After agreeing on a price or a deal as General Sales Manager, JR Beliveau did and shook hands with my father on, the next day when picking up the car and when we headed into the finance department to make final arrangements and paperwork, it turns out that there were last minute add-ons and extra costs that we had clearly asked and discussed with Mr. Beliveau, would not be added as this was part of the negotiation while shopping and agreeing on the car as we all do during the buying process. We all know that there are usually always pleasant surprises or add ons when finalizing the last bit of paperwork on your vehicle purchase, and the problem is my father had clearly let Mr. Beliveau know how much the budget was, and how much he would be wiling to have as a car payment. My father asked twice to confirm the final price and payment after everything was said and done and unfortunately this was not so. We were in no rush in leasing and have other options in dealers. However, because we were mislead and made to believe that in order to keep our business the agreed deal was something we could make happen, we chose to stay with Honda and move forward with the leasing process. Long story short, this wasnt the case and I dont appreciate being mislead, deceived or made to look like a fool when we are sitting there negotiating and promised something, when in reality all we were made to feel is that as long as we were providing a sale to Coggin Honda, they promise the world and fail to deliver on the excuse of There must have been some miscommunication and a final Sorry we cant do that (At this point in time let me just add that I had not only lost three hours of my time but all insurance arrangements and switches from our previous vehicle to the current one had been changed). Like I said, great sweet-talking and promises while getting you to buy/lease a car and then when they have your business, they do not care about you anymore. They couldnt care less! Nobody appreciates being made to feel this way and this has not been the only time this dealer has made us feel like this. The only positive experience we had was with our actual salesman Norberto Flores who had no fault and did the best he could to help us given the situation we were dealing with.We argued the miscommunication with Mr. Jeffrey Berlan who was there the day we picked up the car and who gave us the ridiculous excuse of how there must have been a misunderstanding. He said there are policies and processes that change all of the time and sometimes-correct information or miscommunication can happen because there are so many details. Of course there are details!!! Again, we are buying cars not tee shirts. He continued to mention that sometimes staff is not updated on all of the details and disclaimers, as he then points to a co-worker to confirm what

Patti Sanders

Sep 18, 2015

The service Rep, Yoell, was very helpful. He was so patient in explaining everything to me so that I would understand. He showed me what Coggin Honda was doing for me that the dealers in another state where I lived were not. He let me know how happy he was that we had taken such good care of our SUV in the past and wanted to be sure that he did what was needed to continue the care. Coggin Honda had a wonderful "Theatre" room with comfy seating, a movie playing, drinks and snacks. I stayed there for a while and then he called a shuttle for me and I went to the mall to hang out, eat lunch, and shop. They picked me up and brought me back when my car was completed. Thank you and I will definitely have all maintenance and repairs done by Coggin Honda. :) :)

Sam

Sep 17, 2015

The sales person was accommodating & had us test drive a couple of vehicle. I was passed on to his manager afterwards. I told her my budget & the car that I want. She gave me the price but didn't explained why it was higher than my budget. she told me it got everything. I though there was an entertainment system. After I signed everything, There is no video system. I was disappointed. In additional, the Finance Officer keeps on adding services...... If you are a first time buyer for a vehicle, I would advise you to have someone with you helped you with the deals.

Christina

Sep 16, 2015

I brought my honda in on Monday. My service adviser was Bruce Scheller. Iv been bringing my car to honda since 2005. Iv had issues in the past. And recent but I decided to come back and BRUCE was very very polite and helpful. Thank you I will b back

Twin Mommy

Sep 13, 2015

I have purchased my last 4 cars from Classic Honda. Since their sales and service has been steadily going downhill, I thought I would try a new dealership. One of the social groups I belong to recommended Coggin and away we went. Giovanni Aponte was especially helpful for discussing used vehicles and very gracious when we decided to buy a new vehicle. Marcial Mercado understood our needs and made sure to meet them. The transaction only took 3 hours from start to finish which is 1/2 the time my last purchase took at Classic. I would recommend this dealership to anyone who is looking for a new or used Honda!!!

Pragaglia

Sep 11, 2015

The people at Coggin truly make buying a car comfortable and easy. The selection of cars was great and they actually listen to what you are looking for. I never had any pressure to sell me more then I asked for.

Darlene

Sep 8, 2015

Thank you Thank you Thank you to Jack, Haniff, Nino -I came in without an appointment with a broken AC and they squeezed me in and the car was serviced and returned to me early evening. They heard my concern of driving in this heat and storms with my 85 year old mother. We had driven up to Orlando to meet up with her great grandchild to celebrate his 4th birthday - the a/c broke on the drive up.Needless to say the drive back home to Miami was a pleasant one thanks to Jack, Haniff and Nino.They are true assets to the Coggin Team.

Ken Fleming

Sep 4, 2015

I've bought 2 vehicles from Coggin Honda and I can't say enough good things about my dealings with them, everyone there show great customer service from Mike the sales manager to J.R. The GSM,Jim the service manager,& Terry the service advisor everyone has been bending over backwards to accomidate us. I will defiantly want to purchase another new vehicle from these guys also thanks to Jeff& Sam!!

Robert Richards

Sep 2, 2015

outstanding customer service, great service and on time as promised

Philip Touseull

Aug 29, 2015

car is GREAT!! low miles, great condition! but the buying process stinks, not willing to deal, paying ALL THOSE DEALER FEES! got no car mats, no bumper to bumper warranty!!

DavidW

Aug 21, 2015

Last Sunday we went into Coggin Honda on OBT and had specific requirements that we were looking for. When we entered the dealership, we were greeted by Elizabeth Rue who immediately started to listen to our concerns and wishes. Elizabeth listened and worked with management to meet our needs and exceed our expectations. We walked out that evening with a new 2015 Honda Accord. Today, I had to go back to the dealership to bring in some documents that they needed a copy of. I met Elizabeth again to say thank you. After talking together I ended up trading in my Kia Optima and drove home a new 2015 Civic Si. Again, no pressure tactics, just plain old excellent customer service from someone who listens to your concerns. We definitely will come back as this was the most pleasant car buying experience we have had.

Oliver Garza

Aug 17, 2015

Just relocate to Orlando, FL. I look through several dealers reviews and found Coggin Honda of Orlando has good reviews, I made an appointment for my 2008 Honda Accord and Adam W. Higgins, service ad visor help me, he pull my appointment and ask me. If I will wait or drop the vehicle for service, I decided to wait until the vehicle is ready. He told me there's complimentary coffee, donuts, and other snacks. With-in 1:30 minutes my vehicle was ready, I felt the timing was just correct due to other things they need to-do-to the vehicle by checking fluid levels and change my wipers. I will defiantly be taking my business there. I was truly happy with the service of my vehicle.

Dave Chubb

Aug 16, 2015

Credit where credit is due! The level of SERVICE we experience and TRUST we have in Yoell Rosario (Service Advisor) is second to none - going above and beyond what we expect every time we come to this dealership. We bought our car in 2011 and would never go anywhere else when buying or having a Honda serviced. I am quick to complain if service is not visible, so when good service, like Joell consistently delivers, smacks me in the face, the least I can do is tell other people. If you're having your car serviced, this is the place to come.

Mustafa

Aug 15, 2015

I took my Honday Odessey to get service, when I arrived Adam Higgins helped me his very professional and helpful. He Knows exactly what his doing in his job he's the best, I recommend him to anyone he's a very honest person. Thank you Adam for the good service.

maria_20004

Aug 7, 2015

Loved going to Honda, great cutomer service, the sales person Roberto Reyes, was very helpul,friendly excellent customer service skills. answered all my questions, helped me get a great deal. would recommend him again...

Jbselema

Aug 6, 2015

Dealt with Bruce S. He spent time explaining points needing service and costs, after report. It was a pleasure working w him. As always this is a great place . Joanne S

Gabrielle D.

Aug 5, 2015

Just visited Coggin's Honda of Orlando on 7/31/15. Had to have service on my daughter's 2010 Honda Civic. This was my first time to Coggin's Service Department, where I met Team Leader, Adam Higgins. Adam's automotive background and experience was very extensive. Adam was able to guide me through ONLY the necessary service needed on my daughter's car. I found Adam to be very knowledgeable and trustworthy. In addition, Adam was most professional! I was so impressed, that I gave a glowing report to his supervisor personally. I would highly recommend Coggin's Honda Service Department, especially Adam Higgins!!!! My best recommendation............we will be back!!!!!!

bh45

Jul 23, 2015

Nelson is great. We will always get our car from him, as long as he is there. All you sales peopleshould be like him. Always pleasant, smiling, polite and concerned about what I want in a car.Good luck to him and will see him when we need a new car again. Betty H.

Mr.White

Jul 23, 2015

Gone over to coggin. Many times for regular service. With my old and new honda. The take care of me and they always make things right. I get to watch movies. On a HUGE flat screen and relax while i wait and they take care if my car. Will recomend to any one driving a car honda or not..

mickey1

Jul 21, 2015

George the salesperson that I had do not give you any pressure to buy and he always there when you have a question. When I need a car again I will ask for him. Forgot to mention George is the internet sale person.

JayDee

Jul 20, 2015

Can see why Nelson Merced is in management at Coggin. Fantastic guy who gave us fantastic deal on our Honda. Absolutely will recommend Coggin Honda

NUNU head

Jul 10, 2015

The Service Advisor, Gabriel Cuevas was very professional and friendly. I got the Car Care Service Plan From another Honda deal in Albuquerque New Mexico and I was worried that Coggin wouldnt accepted it. When I showed it to Gabriel he told me it wasn't a problem and they accepted it. I was very pleased with the service and I well continue bring in my vehicles for service with Coggin. I would like to have Gabriel as my future advisor. Thank you!

Mary

Jul 7, 2015

I cannot speak highly enough about one of the salespeople named Roberto at Coggin Honda. I literally visited 10 different dealerships in Central Florida, and visted specifically with this dealership 5 times. Each time I met Roberto , he showed me nothing by superior customer service, true concern of what my needs in a car were and truly wanted what was best for me, not his paycheck. I actually did not want a Honda, but I liked Roberto so much that we continued to look for used cars that met my needs. I recommend Roberto hands down. He is a true class act and someone I would recommend to my closest friends and families. Someone you can trust.

Adam W.

Jul 1, 2015

Ricky Finnerty and Arthur Glass what a GREAT team! Ricky was an amazing salesperson even though he was constantly running round he always checked back with us. When it came time to do paperwork he was very through with us always answering our questions, plus he is super friendly and funny. Just when we thought it couldn't get any better we were introduced to Arthur, another super friendly and funny guy. He went over every detail and more with options for our new HR-V plus was very, very patience with a USAA phone person who really wasn't much help. Again thank you guys the process was short, painless, and kinda awesome. You guys definitely have a life customer now!!

Susan Honda Gal

Jun 18, 2015

My oil change----fantastic price.....way less than the Jiffy Lube....very quick in and out, very knowledgable service advisor, did not try to upsell me a bunch of stuff I didn't need. I'll be back!

visinew

Jun 17, 2015

If you need a real salesperson with great positive attitude here is Inspira. I really feel very comfortable in all purchasing process of Honda Crosstour 2015. We start dealing from emails and finally in person. Communication with her make me feel comfortable and open to deal with. Very professional and realistic in the presentation. I strongly recommend Inspira to any buyer and hope deal with you in near future. Thanks thanks thankssssss.... Ricardo Cortes

Yroque

Jun 15, 2015

Coggin Honda offered me the best price. I initially got and 2015 civic but decided to trade it in for the SI because that was really what I wanted. Liz Rue helped me in both occasions. She made sure that I was satisfied in every purchase that I made. She offered me the best price that fit in my budget and she was very patient with me. She's definitely a great asset to this dealership.

Brittin90210

Jun 13, 2015

I purchased a new Honda Fit last night a D y sales person, Inspira was so wonderful. She helped us find just the right car and made the whole process fun and fast. Thanks for this great first car buying experience!

Deepak Mohan

Jun 7, 2015

I have been a Odyssey owner for about 14 years (on our 2nd Odyssey with 100K+ miles). Finding a good and ethical service center was always a challenge, until I discovered Jim Abatsas about 5 years ago. Jim is now Service Manager at Coggins Honda of Orlando. I now drive over 30 miles to get the car serviced at Coggins Honda under Jim's supervision. I get accurate diagnosis of problems, fair price for repairs and have full confidence that I am not being ripped off with unnecessary repairs. Most of all, the service team has a great attitude, keeps you informed and is empathetic to customer concerns and individual situations. I noticed Jim handling customer escalations in a very professional manner. He went above and beyond to ensure a great customer experience for all his customers. Jim and team, please keep up the great work at Coggins Honda Service department. I will keep driving 30 miles to get the vehicle serviced at your center.

R.J.LINDSEY

Jun 6, 2015

GONNA KEEP IT SHORT AND SWEET JUST LIKE OUR SECOND PURCHASE FROM COGGIN, R.J.LINDSEY, KUDOS TO YOU, HONEST, FRIENDLY, REAL.! WE'LL BE BACK, NO HAGGLING, CHAD GREAT JOB, GREAT OVER ALL EXPERIENCE WHICH YOU NEVER HEAR ABOUT A CAR DEALERSHIP ! STRAIGHT, TO THE POINT, DONE ! EXCELLENT !

ironmouse786

Jun 5, 2015

Recently we financed a Honda and we use the dealer for its service. What a great service they provide! we are so happy. They have a great and professional staff.

amritabhimsen

Jun 4, 2015

Inspira is such a wonderful person. As soon as you walk in you feel welcomed and part of the team ! Not only her but Jeff Pender, aurther, and Sammy as well. Awesome people and wonderful personalities ! Keep it up. Love the positivity

lndan

Jun 4, 2015

This was my first experience in buying my first vehicle and I was nervous that it was going to be a wreck, but I was wrong. I had a great experience and everything was easier to understand thanks to the salesperson I was referred to, Inspira Smith, she was very kind and easy to talk to. I will be back in the future when the time calls for it!

joealvas

Jun 4, 2015

This dealer has two Bad Things One is Arthur Finance Manager Lying guy They said you have been approved and time later , he call you and Not u arNot , U was Pre Approved That's What he told me after two month we've been with Our Honda Odessey EX-l 2015 new , and imagine how could you feel when they call you to sign new paper and then he told you You need a co- payer or down Payment if not u have to returned the Van . Seriously that Happen to meand my Lovely wife and 2 year old baby we not recomnd this Dealer for nothing in this world sincerely a Hurt Client Fillings and credit ????PS : Arvi internet sale Is A Very Good Saleman And Very good Person %100 ????

USMC Thomas

May 29, 2015

I am a United States Marine I came from being deployed overseas temporarily to get my family settled in the Orlando area in advance if me moving back to the US. We went car shopping for my 16-year-old daughter. We stop by this dealership as we pulled up the sales people left the gazebo. The sales man Said I believe approached us and asked us what we were looking for. We told him we were looking for car under 10k small about the size of a Hyundai Accent. We were standing by an Accent that was 11 K. We went around a lot and looked at about three cars under 10k none were acceptable. My wife then asked to test drive the Hyundai Accent that was 11 K. The salesman asked are we going to buy this car. Confused we ask what do you mean he said that we didn't want to spend over 10 K in his cause 11 he didn't want to waste his time getting keys if we werent going to buy the car. If all we can afford is 10 K we can't buy a car that's 11 K. We explained that wanting to spend 10 K and not being able to afford over 10 K is not the same thing. But if we are wasting his time it would take a 15 K cash and go spend it at another dealership. All of a sudden he wanted to be helpful. Being he assumed our financial situation we wanted nothing to do with him. Another salesman came up and asked about the situation we explained it but did not want anything to do with the dealership at the time this gentleman asked if it was anything you can do to fix the problem. It was nothing he could do to make us feel not belittled or profiled. When did sales become buy right now the first car you look at. It was insulting. My thank you on memorial day for serving our country.

Melissa

May 29, 2015

This is our second car in 3 years. Both experiences were fantastic. Absolutely great group of people from sales to finance. Thank you for working with my pickiness and tight budget to help me find the perfect car for me and my family. I loved my Odyssey and now we added a Fit.

jyera

May 27, 2015

My wife and I recently purchased a 2015 Honda Civic coupe From Inspira. She and George Andraous worked as a team. Both were excellent! They were great with details and gave us exactly what we were looking for. They were both extremely kind, considerate and very personable. They promised us that they would beat their competition and give us the absolute best price and they kept their promise without any deviation. Unfortunately, they did not have the vehicle that we wanted in stock, but that didn't slow them down for a minute. They promised us that they would have the exact car that we wanted brought in from another dealership within 48 hours. Our car was prepped and ready for pickup in approximately 24 hours. They gave us a very thorough and indepth orientation of the car and made sure that we had no unanswered questions before giving us the keys. By the time that we left the dealership after our purchase it was big hugs and high fives for everyone. They felt more like family. Our other car is a Mercedes, so we are used to being pampered and treated very well at the dealership. They treated us just as nice as our Mercedes dealership and believe me that's saying something. We would highly recommend them to all of our friends and family without any hesitation. Thank you so much for the fantastic experience. We are thrilled with our purchase and the way that we were treated.

richg

May 21, 2015

I received steller service from Salesman Marcial Mercado. He explained the features and options and only showed me what I wanted to see. No pressure sales and down to the point. I highly recommend working with Marcial at Coggin Honda on your next new car purchase. Thanks Again,Rich G.

MSchreiber

May 16, 2015

I recently leased my 6th vehicle from Coggin and once again, the experience could not have been better. Though I had never worked with Inspira before, I would most definitely choose her again, and would absolutley recommend her to family and friends. She was courteous, professional, and helpful from the beginning of the process to the end, helping to make for a seamless experience. She also was phenomenal at listening to my needs and handled them with great aplomb. Since leasing my vehicle, Inspira has been in touch on multiple occasions to make sure that everything is going well, which demonstrates great follow-through. Thank you very much, Inspira! It was truly a pleasure to work with you!

CRV owner

May 15, 2015

The staff at Coggin Honda always go above and beyond for their customers. I've used the dealership for repairs for many years, and I just recently purchased a new vehicle from them. I whole-heartedly recommend the dealership in general, and my sales person, Rickey Finnerty, in particular. Rickey was very helpful and informative and never made me feel pressured in the least. When I had questions he didn't know the answers to, he did the necessary research and got back to me quickly. Choosing a new car can be stressful. Rickey made the whole process a pleasant one.

MMosquera

May 14, 2015

I think it took a long time for them to check the car. But I must say having a movie on for entertainment while the wait is better then the Honda by the airport. The charges are ridiculous just for an inspection of the car.

Lucia De

May 11, 2015

I am very pleased with my new lease. The process was smooth and enjoyable. Thanks to Inspira Smith, the dealer agent, everything was fast and proper. I will be back for more leases in the near future for the rest of my family.

rauldesai

May 7, 2015

One of the worst Customer treatment I ever had!! The Coggin Honda of Orlando called me saying they have all the colors and the best price to match and complete the deal in a day. The end result, I spent two evening more than 4 hours each day and turned back home without buying a car from them!! I had clearly told them I am looking for Cherry Red CRV EX and they didn't have it. They asked me to buy a silver metallic instead. Should I buy the color they like or the one which I like? JR Beliveau, the Sales Manager I was dealing with is one of the rudest person I have ever met till today! He used so many curse word which is even inappropriate to write down here. After getting the quote on day and I returned to finalize the deal, he greeted me by saying 'Are you back in Senses?' and when I got irritated after not getting the color I liked, He said 'See you tomorrow' and when I told him I never ever come back to them again. He sends me a mail after I left the showroom saying I will reduce the price by another $500!! How low a person can get to strike a deal!! I will never ever buy a car or recommend them even if they are willing to give the car for Free. Never waste your time going there. They are very slow and don't know how to treat a potential customers.

loreta

May 6, 2015

I took my Honda Fit to the repair shop because the rear window wouldn't open. While waiting for the problem to be diagnosed I received coffee, snacks and a very good massage. So a 2-hour waiting time wasn't that long. Then I was told that a part had to be ordered and my car would be ready the next day. But I couldn't come the next day, so Bruce was very understanding and said that he would do everything possible to get my car fixed the same day. And indeed, towards the end of the working day I received a call that my car was ready. And in addition to repairing the window my car got a nice wash. I was totally satisfied with the service and I appreciate Coggin Honda's effort to make the customer's experience excellent. Thank you!

Nightrose

Apr 30, 2015

I bought a 2013 Ford Fiesta the beginning of April from Coggins Honda. Our salesperson was William Flannigan. He made the entire process so easy and so pleasant - he made a potentially stressful process stress free. He was knowledgeable about the car and easily answered any and all questions we had. We went thru the USAA car purchase program and Will's call to us in response to our email was the friendliest and the least "hard sell" of the three emails I sent out. In fact, at no time did I get the feel of a "hard sell " from him. That alone rates this company high in my book!

Kim A

Apr 23, 2015

I bought my previous Honda Odyssey from this dealership. They are always professional. I have utilized the service department as well for all of my maintenance and they do a great job getting your car back to you as soon as possible. They even wash it! As for my car buying experience this time, I bought another Odyssey. My salesperson was Elizabeth Rue. She was extremely nice and very patient. I came in around early evening but was there until 10:00 because of my trade in. She did not mind how long it took to complete the process and she even helped entertain my 8 year old during the whole experience. She was wonderful to work with. I recommend this dealership to all of my friends interested in getting a Honda or getting their Honda serviced. Thanks Elizabeth and Coggin Honda of Orlando.

BC

Apr 21, 2015

Nelson took great care of us. We paid less than we had been quoted at other dealers in town. He even voluntarily got us the color we preferred and honored the price he had quoted for the car they had in stock. Highly recommended, in fact we've already passed his name to some friends..

C Thomas

Apr 15, 2015

I bought a Honda in February of 2015. On the day I purchased my car I told my finance manager, Alex,I would let him know if I planned on transferring the title from my old car or buying a new tag since I wasnt sure, yet, if I would keep my old car or sell it. He told me to call him within a couple of days, and let him know; I called Coggin two days later. I was transferred to Alexs number, and it went to his voicemail. I left a message for him to not transfer the title, but to issue a new tag, and to please call me back. A day later, no return call, so I call again, and left another message -still no return call. The next day, I call again, again it went to voice mail, so I asked to speak with Nelson, the person with whom I negotiated the deal, to let him know I had been trying to reach Alex, for him to please not transfer the tag from my old car, but to issue a new tag. He said he would let him know, and to send an E-mail, to confirm. I did, and Nelson replied back via E-mail, saying, you want us to get a new tag, and not transfer the old tag. I confirmed again.A couple of weeks later, no new tag, and by now, my temporary tag has one day before it expires so I go into Coggin Honda, and ask if I can speak to Alex , I can never reach him (Id tried to reach him again during that two weeks), and they tell me, he works in the used car section, now, and had been there for a while. I tell them I need a new temporary tag as the one I have will expire in a day, so they introduce me to a new person, and get me a temporary tag extending it for another month. So about a week later, I get the registration where they did indeed transfer title from my old car! I call again, and say I need to talk to someone about my license tag on my new car, and they transfer me to a Linda. I tell her what happened, and she says, You must have left your registration. Next time dont leave your old car registration information when you purchase a car. I told her I didnt do that and that I have my original registration with me, and the finance manager must have copied my old one, and I called him several times leaving messages to get a new tag, and I confirmed it via Email. There was no apology, an Im sorry, we will correct that would have been fine, but it was as if it were my fault. I ask her how much more would the new tag be, as I had already paid for my tag in the negotiated deal. She says, it could be another $200. I call the DMV myself, and ask how much will it cost to get a new tag. I call Linda back, and told her I dont understand why Im being charged so much more for my tag and it should cost less than the total amount youre charging me I told her I shouldnt have to pay for another agency fee as youre doing this again because Honda made the error. Lindas whole delivery on the call was unprofessional and rude.. I asked her to please not speak to me that way. It wasnt just her words, it was her tone and delivery. This was not the same Honda I visited when I initially shopped there. So about a week later, this same Linda calls me, and she says we have registered for your new tag, I asked how much, and she said, its an additional $275. So, now, with this additional amount she told me and with everything I had already paid it was significantly higher than the DMV rate indicating I am being charged twice for the agency fee. Now, were in the month of April, and just last week I get a call from someone in Honda that Ive never spoken to, saying, weve made a mistake weve registered you for the wrong car thats not the car you purchased. Were going to send you something in the mail for you to sign, and if you can get that back to us, we will have to apply again for registration for you.Funny how it wasnt Linda calling me to let me know they made another mistake! Poor service, poor execution. Not feeling a lot of trust or respect for Coggin right now. . After you buy, the good service is done.

waiting for answers

Apr 6, 2015

Bought 1st Honda in 1999 from Coggin and have purchased and serviced every car since at Coggin. I shared some concerns because I thought Coggin would like to have some feedback for a LONG TERM customer. I was amazed when it was obvious that they did not care that I was a 16yr loyal customer and that is it was more about excuses and defending their practices then being concerned about keeping me as a customer. Issue #1Wife took car in for oil change and was told she needed tires "TODAY". This was just by the tech eyeballing the tires, they are not even close to wear indicators. Service Manager Rich defended this by saying, "we start telling people they need tires well in advance of the wear indicators as a courtesy." I asked why she was told today and he did not have an answer.Issue #2 After work was done, Wife asked why oil change was $69.99, she was told that our car needed Synthetic Oil which was now $69.99 (same oil change was $47.99 just 30 days earlier), owners manual says Synthetic is optional. Service Manager told me they do not do regular oil changes anymore and that they raised prices on the Synthetic oil changes because others (Jiffylube, Pepboys) were charging more. Again who cares about the customer???Issue #3Review other old invoices and found that I was double billed for the same part - again shared concern with service manager and was given a rebate only after Rich finally tool the time to look at the invoice when I told him I goggled the part number and that my car only needs one of them.After 2 emails sharing my concerns, I finally received a call from Rich Lupo, Service Manager. It was very apparent from the start of the call that he never read or looked into any of my concerns. He was trying to shoot from the hip and give me quick responses to just get rid of me. He also starting telling how the department is in transition and that he had a large number of new employees, (based on this you would think he would want feedback from someone who has been going there for 16yrs) It is obvious that he does not have control of the department because he does not have a grasp of what s "REALLY' happening in the service bay, and he does not seem to care. Is that what a 16yr loyal customer deserves?I guess Loyalty means nothing!General Manager Jerry Lovin has not responded to my emailed concerns.

trussi821

Apr 2, 2015

Made an on line appointment for an oil change and car detailing. On the website it stated that loaner cars were available and to ask a service consultant. Called to follow up as no one ever called me about my request only to be told they don't have loaner cars. THEY WHY PUT THAT ON YOUR WEBSITE THAT YOU DO? Nevermind - won't go back for service or to buy!

Gary

Apr 1, 2015

Don't even hesitate to have Coggin work on your car! We were in Orlando from Chicago and lost air conditioning in our handicap van. Getting up and running was crucial. No was not an option and Jim(service manager) and his team rocked the house. They took the time to care about our special situation, tried to find impossible parts to find, came up with work arounds when the special needs people couldn't deliver (really!) and then came up with options for the work arounds! Jim personally discussed problems, solutions and even gave me his own cell phone number so I could call him anytime! I can't say enough. If you're in Orlando and need help, call Coggin. Really, it's all you need to know. Thanks Jim and Rani. Does Big Daddy Coggin know how fantastic you guys are? Maybe he should! Gary

Quanhongzhao

Apr 1, 2015

I was there yesterday ,awesome experience never had before, gentleman his name Nelson Mercedmake me feel like I have family there,never say enough thanks to him and everyone who helped around.

Misty of Orlando

Mar 26, 2015

I just had my 2012 Honda CRV in for routine oil change and I just love this place! I have been bringing my cars to Coggin Honda for service for years. They never miss a beat! They even caught a nail in my tire once when I just brought it in for a battery change. Their Service Manager, Jim, is the best too! I know I'm always getting an honest answer from him on what my car needs. And even when I have to wait awhile for my car the waiting room has plenty of seats with a movie playing and fresh popped popcorn! Makes the time fly by!

Mike

Mar 25, 2015

I visited Coggin recently for my 2014 Honda Accord service. My service advisor Patrick was very courteous and took care the paperwork right of way so my car was in the shop in record time. Also the service manager Jim Abatsas was very helpful and with much professionalism answered some questions I had regarding other service I needed for my other vehicles. The car was serviced on time as promised and I was on my way home. Great job, excellent service.

Edith

Mar 24, 2015

Thank You Gabriel You were very professional and helpful. You took your time to price and recommend future service I would need to keep maintenance on my car. Edith

Michael Miller

Mar 19, 2015

This was the first new car I have ever bought and it has been great. I bought a Honda Civic 2011. my dealers name was Inspira Hankins Smith. She treated me and my wife great and she was very honest. I don't feel cheated at all. I was initially very cautious but I have had my car now for some weeks and it is awesome! I recommend anyone who goes to Coggin Honda of Atlanta to see Inspira Smith! She will give you the best deal for your price range!

Sports guy

Mar 5, 2015

Great service deals and honest quotes with fair pricing

2718pat

Mar 4, 2015

I have to say every time I bring my car in for Service. I have always had the pleasure of getting Drew. He makes the experience worth the while and he has the customer interest at heart. He should get a raise an a promotion for exceptional customer service . It doesn't hurt that he also a fellow Brooklyn knight!

RJS2015

Mar 1, 2015

Go to Coggin Honda ask for Israel Camareno this is how car buying should be - you wont be disappointed!!! My fiance and I both had to buy new vehicles in the last month which is not ideal but it happened. We had the absolute WORST experience buying from Space Coast Honda, (see dealer rater review from RJS2015 for details), so we were hesitant about another Honda dealer but because we like the brand so much we tried Coggin in Orlando and we are more than pleasantly surprised!!! We met Israel Camareno an incredibly kind, courteous man who made us feel welcome and important - the way customers SHOULD feel. He asked what we were interested in and was not pushy or aggressive at all. Even though it was pouring the entire time we were there Israel took the time to show us all the vehicles we wanted to see, answer all of our questions and then help us get a great deal on our new Pilot. ISRAEL CAMARENO IS FANTASTIC!!! Another noteworthy person is the finance manager Tunde Aluko who was just as kind and courteous as Israel. He made the rest of our car buying experience enjoyable sharing stories and laughs together. These guys are meritorious examples of how car buying should be for customers. Thank you Israel and Tunde!!!!

pdh60

Feb 27, 2015

I went in a couple of months ago to trade my Lexus. We were not able to make a deal we were to far apart on the numbers. Since my car is a lease every month I make a payment the payoff goes down so at some point the numbers will work out. Out of curiosity I went the their web site to look a vehicles. Found the car I wanted. There was a button to appraise your vehicle so I entered all of the information to the last detail. The numbers came back and I was thrilled. The amount I wanted for my car was right in the middle of what their web site said. So I sent email to the salesman I worked with and gave him my proposal. The wanted to give me 3000 less than what their own site said. They have seen this car before and know its condition it only has 9000 miles on it and is practically brand new for having it a year. I am very disappointed it their tactics. I would never recommend a Coggin dealership. Bottom line don't lie.

Sandeep Khandelwal

Feb 27, 2015

I got a best car - 2015 Honda Accord LX in best price from very best dealer - Coggin Honda orlando.

Valentina Andara

Feb 24, 2015

I went to more than 5 dealerships looking for a car , and I got declined in a lot of them just because of my short credit history.I'm happy that Coggin Honda gave me the opportunity to get my first car regardless my young credit history, so I could enjoy a new car and build my credit at the same time. The service was excellent. Todd and Mo took good care of me, and the business manager Sal Bernardino was exceptional. I had a good time and I left the dealership happy driving my new car

bray1117

Feb 22, 2015

Hi, I just wanted to say a few words about Bruce Scheller. I came in for an oil change while I was on vacation in Orlando on a very rainy and cold day expecting to get terrible customer service, because I was an "out of towner." I also had a PCV valve with me that I needed help on and Bruce came to the rescue. I expected him to say that "we don't install customer parts!" He confirmed that my part was a genuine honda oem replacement and he said they will put it on for a very reasonable price. Not only did they put on the part and change my oil, he even showed me where the part was located on my engine. They were extremely busy, and I was still out within an hour. I am from Columbia, SC and I wished I lived closer just to get my car serviced here. I've dealt with many service advisors over the years and he is by far the best and most pleasant I have dealt with. Thanks Bruce for being the best at your job...

sbendett249

Feb 10, 2015

We got the CRV Touring model that we wanted thanks to Rick's great customer service. He called us to take a look at all the new arrivals to see if we were interested. The buying process went quickly and painless thanks to finance manager, Tunde Aluko.We bought a new car, and we had many laughs that afternoon. Rick made sure we had everything we needed as we took off with our new car off the lot.Thanks guys........

njvtec

Feb 8, 2015

Don't wast your time trying to do business with this dealership. I spent over an hour with a sales person, they examined my trade and then refused to tell me what they were willing to give me for my trade. I also noticed that the were one of those dealerships that has addendum stickers on their new cars where they up-charge dealer added items in an attempt to increase profits. The location and facility are less than desirable. With lots of other Honda Dealerships in the area don't waste your time with this one.

Isabel

Feb 4, 2015

Since I bought my CRV I haven't taken my car to anywhere else but Coggin Honda for service. That's how satisfied I am with each service they provide. My last visit service provided by Mr. J Camacho was excellent. He was courteous, pleasant and patient and very professional. I will recommend my friends to ask for him.

hodgie

Feb 2, 2015

Everyone and I MEAN EVERYONE with the exception of the sales guy Mo was an absolute nightmare to work with. COMPLETELY INCOMPETENT!!! Hey J.R. when you said "the swear word" on my phone it was recorded on my voice mail!!! HAH!! You idiot!! UNFORTUNATELY THE REVIEW WILL NOT LET ME PUT THE CURSE WORD HE ACTUALL USED ON THIS. Wait until the BBB the NADA and every single auto dealer in the Orlando area hear it. I can't wait to hear the laughter!! Total lack of leadership and obviously no one there was taught anything about Tact, professionalism, and courtesy. The associate Adam has no business whatsoever being in a customer service oriented job. John Hugo (could be Lugo) is another associate who has no idea who his chain of command is or who I am able to speak with when I am inquiring about a $41,000.00 automobile or to voice concern. DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE DO NOT USE

D3913399

Feb 2, 2015

Everyone was amazing and helpful! I appreciate all that Nelson, Alex and especially Jerry did for us! My daughter loves the Civic! Thank you again for all the help guys!

Diane

Feb 2, 2015

Thank you Jerry, Nelson and Alex for your professionalism and help! Everyone was so helpful and made our experience not feel like the typical, "long car dealer day". My daughter loves driving her Civic! Thanks again! Diane

Ornbergerikatyahoo.com

Feb 1, 2015

Marcial Mercado was my salesmen, and he really did an excellent job helping me with my lease. Good experience, and the 2015 Accord coupe is a fantastic car.

Unlucky

Jan 17, 2015

Dealer wants max retail price for used car. 12 Honda Accord EX-L. Sales people offered up a good price, then when Manager called, only talked from original high price. Then only offered to drop it 500 if I removed the certification on the car. What a rip off. Then low balled my BMW trade offer. At the end, we are $300 off and looks like they will lose this sale. Coggin is not a good dealer to deal with. Run while you can and shop somewhere else.After reading other people's reviews, it looks like a common bait and switch tactic that Coggin Honda of Orlando uses. Mike Moushon sets up the great deal and agrees to the prices you want. Then they pass you off to another salesman- Nathan Clements in my case, who says he can't give that price. Then get passed to the Manager-Nelson Merced who starts the negotiation back at the beginning with wanting top value for his car and low ball offer on the trade. Stating that Mike Moushon is new and isn't authorized to give that price. I'm sure he's been working there plenty long after reading other people's bad reviews. Common Bait and Switch tactic used by shady Dealers. Not a minute after I posted this review, Nathan calls me to tell me the manager changed his mind and is offering me a great price otd, but the manager is mad about the review and won't talk to him, so the deal is no good now. Ya right. Shop somewhere else.

xliemx717

Jan 13, 2015

I have been watching an 04 vette that Coggin Honda has had on their lot for a little over a month. the original asking price was $16992, then reduced to $15992. I inquired on the internet that when the car came down to $14900 to email me so we can make a deal. the response I received from Arthur Glass (Internet Sales Manager ) was the price is "firm" and is $14900 my budget or what I thought the vette was worth. I returned the e mail letting him know it was the price I thought it was worth and sent pics and VUN of my trade so we could deal. No response. The following week, I see th car has been educed to $14994. I sent another e mail telling him that you are in my price range now let's deal. I think I received a voice mail from him, (I say thin because I was unable to tell who was calling due to background noise, very unprofessional) so I e mailed again and stated that we can deal now that the price has come down. the following week, the car ONCE AGAIN was reduced to $14493, below what I had originally offered, still no response. I e mailed today stating that lets deal because you are below what I offered so call or email me so we can make this happen, still no response. This by far has been the poorest internet sales/ sales experience ever, hands down. First he comes with the our price is firm when it has been reduced 3 times. the latest price is lower than what I have offered them. Arthur does not want to sell a car period, if he did, I would be driving the car today! Other dealership continually make contact with you and try to make a sale or make you happy. this person does not care. I cannot wait to get the automated reply from the sales department, just another form letter from an uncaring dealership only in it for the money! I seriously doubt that the dealership management has the guts to call or email me, we shall see. meanwhile, they have missed out on a sale because of their arrogant smug attitude.

LeSencha

Jan 7, 2015

I recently purchased a new 2015 Honda Accord from Coggin Honda of Orlando, and was very happy and pleased with the service that I received. I called to inquire about the new 2015 Honda Accords, and spoke with Harry Mendoza on the phone. He was very friendly and personable, and encouraged me to come in. From the very beginning, I was impressed with his personality and professionalism. He was very knowledgeable, and went over and above to get me the best deal he could. The negotiation process went so much smoother and quicker than what Ive experienced at other dealerships, and I was very happy with the end result! The exceptional service that I received from everyone at Coggin Honda far exceeded my expectations and I would not hesitate to recommend them to anyone. LeSena

Michael McCray

Jan 7, 2015

I purchased 3 cars hassle free, at great prices. Thanks to Arthur Glass and Coggin Honda of Orlando.

satisfied customer!

Jan 6, 2015

I've been in customer service for many years and have noticed frankly "great customer service" is hard to find! Coggin Honda's staff surpassed my expectations! From the moment I called in and spoke to Arthur Glass (internet salesman) to the finance manager "Nacho", it was easy and I feel like I got a great deal on our 2014 Honda Accord! Thanks guys!

Alex

Jan 5, 2015

From the start Johnny was very attentive to what I wanted and went out of his way to meet my need. He provided an excellent service. We struck an unbelievable deal and couldnt be any happier with my new Honda Accord. Also, Sammy, fainance manager, helped me out greatly.Thank you so much for everything!

Happy with my New Car

Dec 23, 2014

Elizabeth Rue was my salesperson. I knew what I wanted .. .a 2015 Honda Fit EX, and I knew what I wanted to pay. I had a trade in, and we came to terms on that. Elizabeth made the deal happen, and it was seamless. I made an informed decision and purchased the Fit. NO hard pressure--just Elizabeth's sincere efforts to make the deal worthwhile for me. I highly recommend Elizabeth Rue! (This is my third Honda from Coggin Honda. There's nothing like a satisfied customer!)

bill hondas are great

Dec 23, 2014

I have been a customer for years and purchased both new and used cars here. They sincerely try to make customers comfortable. Some service members are really excellent. In the last few years I have noticed that the service department is difficult to reach by phone at times, so long sometimes I give up and try again later. Although my service is generally good to excellent, recently I scheduled a recall repair for my civic. When I arrived at 8am before going to work, I was told that the parts weren't in, and they would call me back when they arrived. They were slightly apologetic. But then I never got a call back. Weeks passed so I called back and was able to get in quickly and the parts were available. I still will go to Coggin Honda for repairs, but I am learning what service members are reliable and which are not. Trial and error.

Linda

Dec 22, 2014

Marcial Mercado was my salesman. I knew what I wanted .. . 2015 Honda Pilot, and knew what I wanted to pay. I had a trade and we came to terms on that. Marcial made it happen and it was seamless. He obtained the vehicle from another Coggin dealership and it was ready the next day. ALL was good! He gave info with regard to a lease, and also for a sale with financing at.09% for 36 months. I made an informed decision and purchased the Pilot. NO hard pressure for anything, told me about a protection package and finance guy told me about extended warranty and prepaid maintenance. The only thing I can say is that if I had taken the time to really understand the benefits of a prepaid maintenance program or extended warranty, I 'might' have purchased. So, a little better education from dealership 'before' heading into the finance dept might benefit both parties. Once again, there was NO pressure to purchase, and straight forward coming to terms on price! ALL good ... . recommend Marcial Mercado .. . he sells soooo many cars for a reason!

Thiyagarajan

Dec 17, 2014

I ordered for oil change, exterior wash and tire rotation. The oil change covers wiper fluid refill generally. It was empty when I left. The check list says its filled but it was not. When I went back there not even a sorry, "no problem will do it for you" was the response. And the wash quality was bad. I doubt if they did any wash at all. By looking at these i doubt the rotation was done or not.

RaymandoV

Dec 17, 2014

I had been shopping around, both both online and dealerships, for a new Civic sedan. Trying to match features, price and availability had left me somewhat frustrated. Then I get a call from Nelson Merced of Coggin Orlando. First he took the time to actually listen to my situation and what I was looking for. One hour later he had located my car and emailed a purchase proposal that completely exceeded my expectations in every way. That afternoon we worked out insurance, tag, and purchase details over the phone and net. Next day he delivered my car, over 100 miles, to my doorstep. My advice to anyone looking for a new Honda - figure out what you want, then call Nelson.

Orlvis

Dec 14, 2014

I had a horrible experience. Piling on the pressure to buy RIGHT NOW or leave the place, after they offered the most expensive quote. The ridiculous thing was asking me to sign on a quote that I will drive the car today no matter what. But they just made my car buying more easier. I do not have to consider Coggin ever.

idopistiner12

Dec 9, 2014

11/25 6:15pm Manager was shouting at me. Told me he was doing me a Favor because I don't have a jobI should have taken deal yesterdayManager said his day off Tom he was exhausted and Doesnt have time to deal with this. And I should get out of his dealership. Manager refuse to give me his nameManager also said that he was submitting my application to Honda so I could not purchase a Honda anywhere since I was not currently employed

Ayita

Dec 8, 2014

I am the proud original owner of a 2000 Prelude. My car is in mint condition due to Coggin Honda. I have taken my car there since I bought her in November 1999! She has 203,000 miles and genuine Honda parts. I have all my repair receipts since I bought her. Every time I drive by the pre-owned car sales side they compliment my car and ask me to think of them when I get ready to sell her! I credit Honda with keeping her in great shape. The service guys are friendly and know their stuff! Best waiting room in Orlando! Thank you Coggin Honda!

jay

Dec 7, 2014

This place is bad...I will not recommend anyone there its a place for the.....

betzaidaperez15

Dec 2, 2014

After going to Coggin Honda, I will never step foot in there again!!!!When we first arrived we were approached by a sales man, who showed us the car we wanted and everything was good. However, when we sat down to talk numbers he started to give us high numbers that we could not afford. He kept insisting that what he was offering was the best deal he could give us. He would tell us how much the monthly payments would be, however, when we asked how much the car price was he kept dogging the question. This dealer was not informing us correctly, he was just throwing numbers and was twisting our arms to take the deal. Us not feeling well informed, and pressured into taking the deal we were of course hesitant to take it. When we told him we were going to leave and think about it, he called his manager over. The manager was horrible!!!! he was trying to pressure us and when we said no he pretty much told us were the door was!I do not recommend this place to anyone.

Enrique Costas

Dec 2, 2014

Excellent professional service. Timing was great and personnel friendly and willing to help.

Accord Owner

Nov 25, 2014

I have a very old Honda. Although I I did not buy it from Coggin, it's been serviced there for over 10 years and service managers can be hit or miss. For the last service I had, Bruce was great--extremely friendly, professional and knowledgeable. I thank him for a seamless experience and definitely recommend him.

Siva Banni

Nov 23, 2014

They give false promises.Michael Moushon ,one of sales person told crv touring 2015 on road price for $29k.So we came from jacksonville to Orlando. Once we came here he is not there and karthik one of the manager telling that he can't make the deal and saying on road price means not include taxes eyc.There is no good service,false promises.Don't buy here.

Bob & Joyce

Nov 22, 2014

We were traveling from Pa. on vacation. Engine light came on. Went to Coggins Honda for service. Diagnosed engine missfire. Needed cylander rings replaced. It was a two day repair. They arragned for a rental car for us. Our vehicle was still under warranty. Our service advisor was Johnathan Camacho. He was fantastic. Very caring. Kept us informed about progress of repairs. We took the car (Honda Odyssey) in on a Thursday morning and he had us back on the road by Friday afternoon. He even came in on his day off to make sure our van was ready when promised. This man is a valuable asset to the Coggin dealership. He made what could have been a very frustating vacation a very enjoyable one.

ShawnAz

Nov 14, 2014

Best experience I have had at a dealer. The work was scheduled quickly. Was sent email reminders All work was done within the time frame. The facility was excellent with movies and free drinks and sweets.

Jay

Nov 12, 2014

I stopped by Coggin Honda yesterday to have the windshield washer checked on my Civic coupe. The service manager (Jim) literally had my car fixed and out the door in less than 10 minutes. He did the washer hose replacement & repair himself, right on the spot. Great service, and I didn't even have an appointment. Thanks, Coggin !

smrthye

Oct 28, 2014

Coggin Honda provided the best service I have ever received from a Honda dealer! I was driving through Orlando from out of state when my car broke down, and Coggin Honda did everything possible to get me back on the road quickly and safely. Their service was fantastic! Coggin Honda truly stands behind their cars and provides quality work, great service, and a fine product! Comacho kept me informed of the progress of the repairs, Jim went out of his way to try to get me back on the road quickly. Willimus was very professional in making everything happen.

swsego

Oct 26, 2014

I had a terrific experience at Coggin Honda of Orlando. Nelson made sure I was well informed and had exactly what I wanted in my new Civic. He is highly knowledgeable, friendly, professional and made the entire shopping experience extremely easy. It was the best car buying experience I've had- no question. The finance manager, Sammy, seemed genuinely concerned that I felt comfortable with my financial obligations. I was very pleased with the price! I would highly recommend this dealership.

ckelly24

Oct 26, 2014

Our experience today was beyond horrific. After test driving the new 2015 Fit, we decided to consider making a deal. After learning they had new Fits due to arrive tonight/tomorrow morning, we asked to see what kind of deal they could offer. After agreeing on an LX automatic that was coming in, we attempted to negotiate our deal with Alvin. He literally told us where we could find the door when we tried to negotiate a better deal than what he offered. This was after an hour of back and forth because he would not budge from MSRP. So we left.Long story short, we came back and advised Sasha and Alvin we would take the lease deal previously offered at 240 per month. We advised Sasha what our credit score was verbally and agreed to fill out the Credit App to start the process. Alvin then proceeded to tell us there was nothing he can do unless we had a 660 or above credit score and he would "call us tomorrow." Didn't I already advise you my score? He let us fill out the application and run our credit only to tell us no? Btw, we have tier 2 credit, not exactly a roach in my opinion. We are so glad Alvin blew us off. He was the most disrespectful person I have ever worked with. When we first met him, he reprimanded a sales associate right in front of us and made us very uncomfortable. After that, he literally told us where we could find the door and then once again blew us off after we came back to make the deal. Management should know that he's mean to customers and costs himself deals. Even the salesperson Sasha apologized for his behavior. Due yourself a favor and fire him.....

jflynn57

Oct 25, 2014

I received a call from Nelson Merced too see how I was enjoying my 2012 Honda CRV, and offered me a great deal to get a new 2014 CRV with no money out of pocket and no lease penalties for turning the car in early. It sounded too good to be true, however, within a few days, I was driving my new car and very excited as well. He also took care of a few things for me that I needed with this car and Nelson made it happen within 24 hours with one phone call.Now that is good customer service!!! After driving 5 Volvos over the past 15 years, I can honestly say, I like my Honda better, along with the great service. That's why I just got my second one!!! This dealership is great and I'm always treated well. Thank you Nelson for the follow up..

David H.

Oct 25, 2014

I will never go to this location ever again!! I got my car from a Coggin Honda in St Lucie County but live in Orlando. I went to this location to try and get a new tire. I just got my car last year, and still have a warranty for 8 years. I pay for the warranty every month!! These people would not change my stupid tire! I spent all this money on this car and just last month they did an oil change. But today its a different story? Please. Plus the front person was so rude. His name was Rosario, just so you know! He is so mean and will not let you speak to a supervisor! There was no attempt to help me or resolve the situation. I waited a half hour in total to walk away with a flat tire. BEWARE!

Barn Dog

Oct 25, 2014

I would rather get a root canal than go to a Dealership. Robert at Coggin was very nice and professional that made it as pleasant as possible. He tried his hardest and actually negotiated a deal with my price. When he gave me my price, I thought o crud, now I'm committed. I had just been dealing with Napleton with a like vehicle and they wasted two hours of my time. One hour on a Sunday and they couldn't negotiate a price because they said a manager wasn't there. The following Friday another hour with no price, I walked out, and I know the owner. Well done for coggin.

jovalle

Oct 24, 2014

Is been near two weeks I am searching to buy a vehicle specific a CRZ and i requested a E-quote. This email was replied by Michael Fredrerick, we have some email exchange, and I requested a quote foe Both Honda CRZ models... the Base and the EX, Also I received an email from Nelson Merced to check on how things were going. I called the dealer and spoke with Nelson and Frederick regarding an existing quote I have. Upon that, they just want to match or make me a better offer and asked me to forward or proof of this quote.I called Coggins Honda of Orlando in less than a week more than 10 times and left messages for Mr. Nelson "that he never get" ... further more, I called today 10/24/14, I finally got the opportunity to speak to him and schedule an appointment the same day.Upon arrival ... I waited at least 15 minutes for Mr. Merced, and he showed me the vehicle and there was a lot of interruptions in-between for unknown reasons that my husband and i have to waited almost 30 minutes... we were thinking about leaving when Mr. Merced came back. With the good news!!!! That Coggin Honda will HONOR/MATCH THE QUOTE FROM THE DEALER I GOT!!! and I will not going to be charge for the extras!!!! AMAZING!!!!! Mr. Merced immediately started to trash talk about the other dealer .... pointing that they are well know for "switch n bait practices", and so far the ONLY UNETHICAL PARTIES ARE COGGINS by having people like you, so unprofessional, trying to under estimate people intelligence. WE are not IGNORANT people Mr.Merced, by far you are not offering a good deal or living up to the OFFER ME A BETTER PRICE DEAL!!!! You lie to me ... make me waste my time and drive 25 miles one way to meet you for a deal that you have no intentions to meet. Further more I was VERY CLEAR , on what I want and how I wanted and terms, you called a 3rd party, that was as unprofessional as you that did not presented himself accordingly, but put in front of us a sheet of possibles monthly payments. And when I said NO... because the conditions are different, then ANOTHER GREAT IDEA!!!! "why you dont get onother car"? ARE YOU KIDDING ME? REALLY YOUR AUDACITY IS SIMPLY OUT OF CONTROL!!!! I explained that I did not went there for that... AT THAT POINT Mr.UNKNOWN AND Mr.MERCED SIMPLY SAID OKAY TO US, AND BOTH WALKED AWAY AND LEFT US THERE... my husband and I we looked at each other and talked ...whats going on? Why they treating us like this? This is very rude...Insulting...Generalizing Coggins Honda of Orlando simply cant meet, provide high quality of services or sales because they are incapable base on employee selection and capacities... Shame on you Coggin!!!! and I really hope to hear from the General Manager Jerry Lovins to address this matter....

Barbie fan

Oct 22, 2014

Todd Lee was the best and very professional. We knew what we wanted when we arrived at Coggin Honda dealership. We didn't have to wait that long for a decision.

J.H.S.

Oct 12, 2014

It only took a few hours, they called, sent someone to pick me up who was very friendly, and there were no problems. All done.

Deborah

Oct 6, 2014

I purchased my 2012 Civic Si from this dealership. I just have to say that the service department is truly excellent. I always arrive with coupons to keep the cost down, the gentleman who always helps me with my car issues is very straight-forward and he will tell me if something needs to be taken care of immediately or if it can wait a while. The most memorable experience at this dealership happened when the sun roof of my car decided to stop working, just a few miles after the car had gone out of warranty. It was going to cost a small fortune to replace it. Eric was awesome, he made the proper phone calls to Honda and was able to get the vehicle repaired at no expense to me...thank goodness! The facility is clean and neat and the entertainment area is excellent, they always have snacks, fresh coffee and popcorn. I never mind the wait at all. Lastly, I also had some body work done on my vehicle after an unfortunate accident. They made the repair, and when there was an issue, they fixed it and even provided me with a rental car. Great people, great dealership. Good work!!

Debbie

Sep 25, 2014

I have been coming to this dealership since 1988, and I highly recommend the service department. The Service Manager, Advisors, Mechanics and shuttle driver (Juan) are all top notch, and customer service is number one at this dealership. Thank you very much -- from a very loyal and satisfied customer.

DonandSylviaT

Sep 23, 2014

I had the best experiance ever shopping for a car. Coggin Honda beat thier competor by over $8,000, getting me into the car that I wanted and the right payments. My salesman Mike was awesome. He explained everything very well, and I did not feel pressured into buying. He got me top trade for my car, over 2700 more that one of their competitors. They located me the car I wanted and broght it from The St Augustine. He even delivered it to my front door. From now on, we will always shop at Coggin Honda for our Automoble needs. Coggin Honda Rocks! Also, where I got turned down for a decent finance rate. Coggin was able to get me a great rate for my less than average credit.

jlm98fl

Sep 17, 2014

Unfortunately, my experience with Mike Moushon does not match those of prior reviews. I contacted six dealerships last month, online, to begin working out a price for a 2014 Honda Odyssey. Mike at Coggin provided the best car price of the six dealers by almost $1000...which was about $5,000 under MSRP. Two dealers provided a detailed quote sheet with an "out the door" price (including dealer, tag, and title fees and sales tax). One other provided a final price in an e-mail, and the other three would not provide a final price, including Mike. I called him and he acted annoyed that I had called his cell phone and he was not at his desk...even though his e-mail provided his cell phone! I asked him if they would throw in 2nd row seat covers, and he said "most customers don't care about those." I don't care about other customers! After asking for a final price via e-mail, he didn't respond for two days. I sent him another e-mail with two questions...was the car he responded with still available, and to clarify the car price, the dealer fee, plus sales tax and tag/title and that there would be other fees. He finally responded with an answer to the first question, but IGNORED the second. His response said he hadn't looked on the lot, but he could "grab" me one...when can I come over? Being that I live about an hour away, I wasn't going to drive over to Orlando to get jerked around, so decided he was not going to work out. I then came to an agreement with a dealer in Tampa and purchased the vehicle...and that dealer was one of the two that provided a detailed, written, price quote. Five days later, I received a phone call from Mike...he asked if I was still interested. When I told him he hadn't answer my pricing questions, he claimed that he had, even though I have the e-mails to prove otherwise. He blatantly lied to me on the phone, and after reading other reviews of individuals who received an e-mailed offer only to have the dealer tack on additional fees, or revoke their offer altogether, there was no way I was going to do business with Coggin. It's a shame...had he confirmed the financial details I asked him to, he would have certainly had a sale.

jlm98fl

Sep 17, 2014

Unfortunately, my experience with Mike Moushon does not match those of prior reviews. I contacted six dealerships last month, online, to begin working out a price for a 2014 Honda Odyssey. Mike at Coggin provided the best car price of the six dealers by almost $1000...which was about $5,000 under MSRP. Two dealers provided a detailed quote sheet with an "out the door" price (including dealer, tag, and title fees and sales tax). One other provided a final price in an e-mail, and the other three would not provide a final price, including Mike. I called him and he acted annoyed that I had called his cell phone and he was not at his desk...even though his e-mail provided his cell phone! I asked him if they would throw in 2nd row seat covers, and he said "most customers don't care about those." I don't care about other customers! After asking for a final price via e-mail, he didn't respond for two days. I sent him another e-mail with two questions...was the car he responded with still available, and to clarify the car price, the dealer fee, plus sales tax and tag/title and that there would be other fees. He finally responded with an answer to the first question, but IGNORED the second. His response said he hadn't looked on the lot, but he could "grab" me one...when can I come over? Being that I live about an hour away, I wasn't going to drive over to Orlando to get jerked around, so decided he was not going to work out. I then came to an agreement with a dealer in Tampa and purchased the vehicle...and that dealer was one of the two that provided a detailed, written, price quote. Five days later, I received a phone call from Mike...he asked if I was still interested. When I told him he hadn't answer my pricing questions, he claimed that he had, even though I have the e-mails to prove otherwise. He blatantly lied to me on the phone, and after reading other reviews of individuals who received an e-mailed offer only to have the dealer tack on additional fees, or revoke their offer altogether, there was no way I was going to do business with Coggin. It's a shame...had he confirmed the financial details I asked him to, he would have certainly had a sale.

Alisa, CRV owner

Sep 16, 2014

I am on my 3rd car from this location. People are friendly and professional. Amenities are great.

Sweettimebear (Nancy)

Sep 14, 2014

I was having difficulty purchasing a new 2015 Honda Fit (desiring a particular model and exterior color). A Coggin of Orlando salesman, Michael Moushon, was very diligent in finding the exact car that I wanted. He kept me informed about what was needed to initiate & complete the process. He was very pleasant and helpful. If you are in the marketing for purchasing a new vehicle, please contact Michael. I know you will be pleased.

10101010

Sep 11, 2014

Worst experience. The car fax are lies, I went to another honda dealership, turns out my car has an accident. Unreal, they made money from that, on my to getting an attorney.

Lurtsema77

Sep 3, 2014

The best experience I have ever had. Friendly, Helpful. They were great. I was upside down in a car and they got me into a brand new Accord. I would highly recommend this dealership and this sales person to any and all.

speechless

Sep 1, 2014

Words cannot express how unethical, deceptive and horrific our experience was at Coggin Honda of Orlando. I highly recommend anyone considering making a purchase from Coggin Honda of Orlando to read through reviews posted online and proceed with extreme cautionespecially if you are dealing with anyone from Internet Sales or have made any verbal agreements before wasting your time! After agreeing on a crystal clear deal and making an over the phone down payment to hold the car during our 90 min drive to Coggin we arrived to be haggled from the minute we walked in the door til the minute we left.Submitted an Edmunds view price now two days ago for a 2015 Honda Fit EX with the MSRP price of $19,025 crossed out with special offer listed in bold below. Within minutes we received a nice auto-response email from Coggin Honda of Orlando signed by Michael Frederick, Internet Sales Manager as well as a vm shortly after. After researching fair market price and several local deals I returned Michaels vm two days later. I spoke briefly with Michael and he informed me the price was pretty firm at $19,025 since this car was in high demand. After several hours I called back and was connected with Nathan Schreiber since Mike was busy. I reviewed with Nathan that Mike had told me $19,025 was fairly firm but that I had just spoken to another Honda dealer in Central Florida that was able to offer me the following deal: $350-month for 60 months with $450 down payment (which covered the estimated new tag cost), around Hondas advertised 1.9% APR and confirmed several times the monthly payments includes all taxes, dealer fees and any outstanding costs. I told NATHAN SCHREIBER that this dealer was not receiving this blue 15 Fit EX until next week and that if they could match that deal (since they had the car in blue my wife wanted) that I would immediately provide him a good faith deposit and head straight to the dealership to purchase. Nathan asked if I had the outstanding deal in writing from the other Honda dealer in writing and I explained it was a verbal agreement. After two emails, three phone calls and an online extended credit application Nathan accepted my $450 tag down payment and we were on the way to buy the car as agreed upon over the phone. On the drive down my wife and I discussed how this was the most pleasant car buying experience to date.The minute we walked in Coggin Honda of Orlando that all changed. We were told Nathan would be right out and shortly later Michael kindly greeted us, explained how busy hed been all day and that he would just need to get the paperwork and details from Nathan since he was unaware and just the middleman. Waited, signed a credit report (which had already been run) and waited some more. Michael then brought out a paper with a deal for $377 for 72 months w/ $450 down$6,144 MORE than my verbal agreement and down payment with Nathan Schreiber two hours previously over the phone. He explained that they had just added Coggin Honda extras including Nitrogen in wheels, wheel locks, trunk tray (which were both in original packaging in the trunk) but we were told would be installed before we left.Please note the sticker on the car clearly was labeled $19,025 and these extras were around $3k.In fairness to Mike he never discussed any terms over the phone, told me that and said hed check with Nathan and be back. I honestly feel that Mike Frederick was honest at all times unlike ever other employee there and would recommend him and him only. After several more exchanges Mike and a boss came back offering $378 month for 66 months, $450 down. I again explained I had agreed to the $350 month deal and made down payment with Nathan, asked to speak to Nathan or else we had to leave. Mike and his boss came back again with some new numbers far from my initial agreement with Nathan so we thanked them for their time and walked away to head home. Nelson Merced approached us as we were getting in our car to head home and explained he was the Internet Sales Director, had overheard our conversation, and wanted to do whatever it took to make things right. Reluctantly we agreed to come back inside. After re-explaining the situation Nelson said he would personally look into and get right back to us. I cant remember the first offer he came back with but the second offer was for $375 for 60 months, $450 down. And Nelson was so kind to offer us the Coggin Honda upgrade package not on the sticker nor asked for a steal at only $500 on top of the $19,025. Not sure what he didnt get about the fact that the back and white deal with Nathan Schreiber was already agreed upon asking me if I was stuck on the $500 for the amazing extra package he was providing me. At that time he came back and said they couldnt offer anything better, asking me to come back after the other Honda dealership would not commit to their agreement we had originally discussed. He then had the nerve to imply once again I was lying stating he just spoke to this Honda dealer and they had all of the same extras on the car in their lot when I informed him again it was not arriving until the following week. Went back inside before leaving to have them refund my $450 deposit that went smoothly. As I was leaving Nelson once again asked if I was sure there wasnt anything they could do to earn my business and I stated once again simply honor the $350 deal 60 month $450 down negotiated around $18,530 sell price and he asked me if I had done my math correct for the 1.9% Honda APR deal expiring 9/2 as 0.019%. Ive NEVER Been so disrespected in my entire life. NEVER in my life Have I felt so deceived, lied to, taken advantage of or treated with zero respect. Ive been in sales for the past 20 years and would NEVER dream of treating a customer nor another HUMAN as Coggin Honda acted. I dont fault Michael as he seemed very honest, even Nelson as he was caught in the middle. But DO NOT work with NATHAN by any means!!!PLEASE do your research online prior to wasting your time here and search reviews, etc. Maybe theres a reason Coggin Honda of Orlando is NOT BBB certified?!? FTC Sweeps 10 Auto Dealers in Jan 2014, maybe the missed one here. Please do your homework and leave honest feedback so others avoid the headaches we had to deal with.

Lisa B.

Aug 26, 2014

My 2006 Honda Accord with less than 72,000 miles was brought in to have the master window switch replaced and the AC unit checked as one side was blowing hot and one side was blowing cold. Both keys were given to the service tech Drew Craig in order for them to reprogram them due to the master window switch being replaced. One of the keys was returned broken and not programmed. When I returned to the dealership today to have them reprogram the key and address that it was broken while in the service department's possession I was told that they could not justify a $200 key for a 2006 car! The key was in working order when given to the Service department! I was told that I could glue the key fob back together. Once again, VERY DISAPPOINTED with Coggin Honda.

SH

Aug 25, 2014

Bruce did a great job getting my van fixed. I would recommend the service to anyone.

Hdesensi

Aug 22, 2014

We first pulled into services, and Jonathan Camacho was the first one to speak and let us know we'll be helped. He provided us with great service while listening and telling us the procedure to getting our radio fixed. While they worked on it, we enjoyed the movie and snacks. Service was so great we schedule to have something else in the car fixed with Camacho. Everything went smoothly, but when it did get bumpy Camacho was there to reinsure us and help us with his best interest. It was really pleasant working with Jonathan camacho at The Honda dealership. Great service!

April McEachern

Aug 21, 2014

Worst experience ever. When I contact the dealer, I was already approved by my credit union, so I just needed to pick out a vehicle. I totaled my previous car and had to wait for GAP to finalize, etc., so I initially just went to test drive and talk with them. I met with Nathan S, and he wanted to see if he could finance me through Honda, which I knew they couldn't get me a better rate than my credit union, and I had no intention on financing with them when I was approved through my credit union with a good interest rate and have a great relationship with them. I told him to go for it and he came back and said they couldn't get me a better rate. Told you that. When I returned, to purchase my vehicle, I met with Todd and he was professional and nice. I felt comfortable with him. The finance guy...not so much. He demanded that they try to finance me with Honda. I told him Nathan had already tried and he kept saying, well we were under the impression this deal was going to be financed through Honda. I specifically said I was going through my credit union and was preapproved before I even came in to alleviate all of this crap. He kept saying, we have to try. I just said whatever. He comes back and hands me the paperwork to sign. He doesn't walk me through anything, he's just got this mug on his face the whole time. I guess he was frustrated that they practically gave me the car and couldn't get me to add anything "Honda" to it. He doesn't mention anything about the application outcome. He tried to offer me a warranty, but I said no b/c it would put me over the monthly payment I wanted to make & he got an attitude. So unprofessional! I understand your job is to sell but don't get an attitude if someone says no. If you're going to give it to me for free, fine but you wouldn't be the one paying for it, I would. After that foolishness is over, I get to finally take my car home. Another salesman, Michael F walked me to my car and set me up on bluetooth, etc. He was nice. But here's the kicker. I get the car home. The next morning, I have ants in it. I have had 3 cars in the last year and a half, this being the 4th, and have NEVER had one ant in my vehicle. I knew it had to be in there from the dealer. I took it back up there and Todd told me if I have them in there already, they were probably there when I bought it. They cleaned it out, which it was already clean, and did whatever they do. I called to see if my vehicle was ready and they couldn't find it in their system. Todd told me he would call me but he was off that day. So I went up there angry that I have to be dealing with this to begin with, I told them, somebody just give me my car. The receptionist gave me the keys, but no one knew where it was. I had to walk around the lot looking for it. I get it home and it still has ants in it. I knew they couldnt fix it unless they applied some kind of ant bait or something, but I wanted to give them a chance. I was sitting there holding back tears because I was so angry and I didnt want to go off and have to have the police escort me out of there. I would NOT recommend them at all. I filed a complaint with American Honda and the Better Business Bureau, but have decided I'm going to fix the ant problem on my own. They couldn't do it and I don't think they tried or care to fix it. I wouldn't be surprised if they did it on purpose the way the finance manager was acting. I have contacted a pest control company and they told me what to do. If I tried to do a trade-in, I would have to go over the whole application process all over again with my bank, and I just don't want to deal with it. I totaled my last vehicle just 2 weeks ago and its all too stressful. I will be taking my service needs to another dealer and will not be dealing with them ever again.

lmercado

Aug 18, 2014

Purchased a new car and this is the second seal leak I had to have repaired however this last time I have come to get my car serviced I leave with a white dusty scrape on my right front bumper that is extremely fresh Eric scrapes it off. And says he had noted it was there before hand. When I never scraped hit bumped into anything with my 2 year old old but I can be blamed for something one of their service workers did and they can easily cover it up by stating it was there.

Mike P

Aug 13, 2014

Excellent and prompt service. Technician did an excellent job identifying and resolving issues with the car. I would recommend to all having their vehicle serviced here.

TiffanyC

Aug 13, 2014

When we first bought our used 2010 Honda Civic here, the buying process seemed sufficiently pleasant and the facilities and sales people were all very nice. However the day after we brought the car home, the key was difficult to insert into the keyhole and had to be "jiggled" in order to fit properly into it. We called our salesperson right away who referred us to their locksmith. This locksmith had to change plans several times and finally we had to meet them on the side of the road to re-key the door. Well, something in the process went wrong and over the past 10 months the situation has gone from slightly annoying to absolutely unacceptable....to the point that I was stuck in a parking lot trying to fit my key into the ignition of my hot car for 30 minutes without any luck. And we called Coggin Honda about the issue, however it was no longer their problem, so there was "nothing they could do about it." That is NOT what you want to hear when you bought a car less than a year ago and the issue was supposedly fixed from day 2. So, $1,000 later, we have a new ignition and have re-keyed our whole car. The best part was, instead of offering to fix the problem, the sales manager asked us what we owed on the car and offered to trade it in (at our expense, of course). Needless to say, save yourself some time (and money) and go elsewhere to buy a car.

tina

Aug 11, 2014

Thanks, Jeff for a caring attitude. My car needs TLC and it did get it. Thanks, again

Tom in Orlando

Aug 11, 2014

On a busy Saturday afternoon the service department went the "extra mile" to make sure that I was happy with a number of service items that I needed. I bought my 2011 CRV here and that was a painless experience as well, but this review pertains to the service department. My vehicle is out of warranty now. Never had an issue that was not normal maintenance. I have been to other local repair shops for maintenance. In the long run I find them to be more expensive and less reliable than Coggin Honda. Honda has the correct parts and the expertise to do the job correctly the first time. They get you in, make sure your satisfied, and get you out on your way. Facilities are great while you wait. The only thing they are missing is the complimentary "beer & wine" bar. But I understand.

jcbm

Aug 8, 2014

The fact that I have returned (several times) to Coggin Honda for my vehicle's periodical service, speaks volumes. With so many choices available, I've selected Coggin for it's quality, honesty and friendly environment.

JBS

Aug 7, 2014

Pleasant experience meeting Mark Kelly, Irene, Chuck, and Felix at Coggins. Mark called to follow up on my interest in purchasing a new 2014 CRV. No pressure since I knew what I wanted. Had accessories installed and now I am enjoying my 5th Honda car.

Wayne Parris Raleigh Driver

Aug 6, 2014

Wow I could not hope for a better car buying experience during the purchase of my 2014 Honda Civic. Talk about customer satisfaction, Coggins Honda customer service shuttle picked me up from my home drove me to the dealership, and walked me through the car loan application process every step of the way. Not to mention my new Honda Civic is terrific. It reminds me a lot of my 2003 Acura RSX with a great deal of High Tech improvements. I would recommend Coggins Honda to family and friends in a heart beat. Wayne Parris

Troy

Aug 2, 2014

I came in for an oil change and the B service on my Odyssey. Service advisor was friendly and honest and my Odyssey did not need anything additional. The next day I received a follow-up call from my advisor which was very nice.

mylieciracus

Jul 31, 2014

Ed Armas as usual from the very first visit I ever made in 2010 for my Honda civic car 2010 till now with my 2012 civic have been very attentive and knows how to give me advises about car maintenance and excellent customer satisfaction. I give him 5 stars. As for new service guy Yoel Rodriguez for a beginner in your dealershipis good enough and given the right time and experience he could bring out the best in him. To one new employee of this department needs to be respectful when customer call back after her visit if she has a question than denying her call and pretend he was not there is a bad customer service on the phone! I give that guy 2 stars..

thomask12

Jul 27, 2014

I was in contact with sales personnel at Coggin Honda of Orlando regarding a 2014 CR-Z EX. Over the course of many days we exchanged several phone calls and emails to agree upon a deal. They requested VIN numbers for my trade-ins, detailed photos and information regarding their history and condition. The salesperson and I agreed upon an OUT THE DOOR price of the Black 2014 CR-Z EX for $24,000 including the 5 year / 100k mile warranty, with my two trade-ins and including the payoff that I owe ($8300) on the motorcycle trade. I sent them all of the requested information, including detailed photos and descriptions. The sales person told me that they would work with this. I specifically emailed them stating that I didnt want to drive down to Orlando from Jacksonville to be told the deal couldnt be done. Afterwards, I was told that the GSM (General Sales Manager?) JR was aware of both of my trades and had the email read to him, and he saw no problem in doing this deal ($24,000 and the two trades, including the balance owed on the motorcycle for the CR-Z EX with the 5yr 100k miles warranty). They then asked me to come in, and asked when I could.I took one of my very few days off from work to drive over three hours from Jacksonville to your Orlando dealership in the weekend traffic and rain. My salesperson informed me via text that she would be in shortly since I arrived early, and she was at church. So, she was inconvenienced as well. While awaiting her arrival at the dealership I looked at several of your vehicles just to pass the time. One aspect that really caught my attention in a negative way was this; while walking up and down rows of cars, and multiple salesmen outside making eye contact with me, for nearly 30 minutes or so, not a single employee approached me on the lot and asked if I needed help. I even entered the dealership, used the restroom, and exited without a single acknowledgement from a salesperson, except the front desk girl saying Hi. Very perplexing. So I left, grabbed some lunch, and returned to meet my salesperson.We went for a quick test drive in the CR-Z I selected, just to make sure it was the right one for me. Shortly after we then returned to the dealership to do the paperwork (or so I thought). While walking inside, my salesperson said Were just going to go inside and work up the numbers. That phrase was an ominous foreshadowing to the deceptive business practices that were to come. My immediate thoughts were, Work up what numbers? Weve already agreed upon the terms, conditions, and out the door price! After sitting down, I was informed that the out the door price would be $26,600.I was astounded! Quite perplexed I asked her to review the numbers with me. It turns out that price wasnt even including the warranty which was supposed to be included in the deal. After asking her about the warranty they informed me that the final out the door price would be closer to $29,000! There I just stopped the encounter, asked for my drivers license and keys for my car, and informed them I would be leaving. I was asked to show them the copies of our email agreement, as if to prove what was promised to me. Now my integrity was being called into question, subtly . So, I gladly handed the salesperson my phone with all of our emails and agreements and she took it to her sales managers. She came back and said there wasnt anything that could be done! With that I was left shocked, feeling disgust and anger. Silently I got up, asked for my keys and license, and headed towards the door. On my way out my salesperson followed me and addressing the sales managers told them I came all the way from Jacksonville and was returning without the vehicle, they just sat there, with careless expressions on their faces and said nothing. I don't blame Ms. Rue, your management team on the other hand is completely at fault. Approving a transaction one day, BAITING a customer, then retracting the proposal after the customer is in store is a textbook example of deceptive trade practices, UNACCEPTABLE! A formal policy statement made by the FTC in 1988 states: currently, a practice is deceptive if it will likely mislead a consumer, acting reasonably under the circumstances, to that consumer's detriment. That perfectly defines my ordeal with Coggin of Orlando.NEVER in my life have I felt so deceived, betrayed, used, and foolish. Its amazing to think I was originally asked to ride my motorcycle in and have a family member bring my car too, so then I could have been wet and disgraced while simultaneously inconveniencing my family as well! We have owned several Honda automobiles, but if this situation isnt corrected our current accord will be the last Honda I ever own, and will be sure to make this story known to every person I come in contact with. This entire ordeal was a disgrace to the Honda of America brand, and was insulting to myself. I expect Honda to honor our original agreement and offer me compensation for this situation which should have NEVER happened in the first place. If I could rate 0/5 I would!Edit: Today I received a follow-up call from Coggin Honda of Orlando regarding my previous bad review. Ms.Rue called today and "offered" (attempted to bribe) me with less than originally agreed upon (see my last review on how they baited me to their dealership, and then REFUSED to honor their written promises).I was told she would honor our previous written agreement regarding a 2014 crz ex, UPON THE CONDITION THAT I FIRST REMOVE THE NEGATIVE REVIEW! What nerve!When I asked Ms.Rue about the warranty which was part of our original agreement, she said that she absolutely could not include it. So one day via email she can, then after their bait - and - switch is discovered, their whole offer changes?! It sounds like this dealer just doesn't want the public to know of their DECEPTIVE BUSINESS PRACTICES! When I told them that my review wouldn't be removed until they honored our original agreement and I was a satisfied customer, she just HUNG UP ON ME! This is the absolute example of customer disservice!Coggin Honda is attempting to conceal their deception! Maybe they will try to deceive me a third time? Since day one, and my first correspondence with coggin I was completely honest and transparent of what I expected and was willing to do. Coggin Honda of Orlando used trickery and deception in an attempt to lure me in and boost their profits while simultaneously imposing an undue burden and detriment upon me!Don't let yourself be deceived, find a dealership that is upfront and honest with is customers.

mypassion1

Jul 18, 2014

On January 21 2014 I went to Coggin Honda of Orlando to trade my car. Everything went well until I went to finance, Mr. Sammy Naba convince me to by buy extended warranty so he can drop my rate by 1%. He also said I can call to cancel the extended warranty after the loan is approved. My vehicle extended warranty maintenance contract is from Fidelity Warranty Services, Inc. (FWS). On February 10th, 2013 I call FWS Insurance and told them to cancel the contract due to fact I can cancel in 90 day with 100% refund. The person on the phone told me I have to go to Coggin Honda of Orlando to cancel the contract. The next day I went to the dealer and cancel the insurance. The finance manager Mr. Osama Abu-Naba'a told me it would take 2 to 3 weeks for the $5800 to credit back to my account. I call several times and he told me they send the money to the bank. I contact the bank but, they never receives the check. On March 25th, 2014 I went back to the dealer and spoke to the head of finance Mr. Jason Pangle he told me Mr.Osama Abu-Naba'a had never canceled the insurance and he will do it himself. Still today the bank has not received the check and either of these guys wanted to talk to me. I want to report this as breach of contract and fraudulent activities and bad business practices. Please do not do business with them.

JBen

Jul 15, 2014

I went for and oil and filter change, and had my Car Care papers with me and they took care of everything extremely fast and efficient. They even gave me a complimentary car wash. Great experience.

JWDEAN66

Jul 8, 2014

Im writing this review to express my frustration and disappointment with Coggin Honda of Orlando. On April 2, 2014, I purchased a 2011 Honda Civic from the Used Card Department. I also purchased an Optional Service Contract for $2,668.89 from Coggin Honda. The contract was with JM&A Group/Fidelity Warranty Services, Inc. On April 17, 2014 I returned to Coggin Honda to cancel the Service Contract. An employee in the Contract Department completed the Cancellation Form and had me to sign. The employee told me it would take approximately 4-6 weeks to receive the refund from JM&A. After six weeks passed, I contacted JM&A to check the status of the refund. I was told they never received the Cancellation Form from Coggin Honda of Orlando. The JM&A employee asked me if I had a copy of the Cancellation Form, which I did have. I faxed it to them and they began the refund process. They said they would be returning $2,506.00. I was told by JM&A employee that the remaining $162.89 in taxes should be returned to me by Coggin Honda. I telephoned the Contract Dept. employee about the tax refund. That employee told me that I would have to speak with the Accounting Supervisor. He transferred my phone call to the Accounting Supervisor. When she came on the line I introduced myself and explained the reason for my call. She immediately became irate and spoke to me in a hostile tone of voice. I asked her kindly to be civil, theres no reason to be harsh with me. She said we dont usually return tax charges after 30 days. Ms. Caldwell further said shell look into this and then cut me a check. As of this date, I havent received a check or telephone call from anyone at Coggin Honda of Orlando.

Rocketman

Jun 30, 2014

Best car purchase experience I have ever had. Both the salesman and the finance manager made it happen. I got the car that I wanted and a finance deal that I could afford. No pressure and a very relaxed atmosphere. Even got free hamburgers, chips, and soda for lunch. Thank you!!!

ByronKathryn

Jun 29, 2014

I would like to say how wonderful of an experience we had at Coggin Honda last week. Jonathan Camacho was extremely friendly and helpful. In what could have been a very stressful time, he helped us get our engine completely rebuilt in less than 24 hours! We were very impressed and would like him to be recognized for his excellent service. Thanks for everything!

JPG

Jun 26, 2014

We are on vacation from out of state and my daughter needed unscheduled maintenance on her 2010 Pilot. Edward was very helpful in getting her car in to the shop as quickly as possible and having the work completed in a very timely manner. No hassle, no fuss. Just great service from an outstanding group of professionals. THANKS EDWARD AND COGGIN HONDA OF ORLANDO!!!

JS

Jun 25, 2014

My wife and I have been Honda customers for over 16 years and we recently moved to Orlando so we left our loyal dealership behind. It was time to trade in our 2008 Odyssey so we educated ourselves on the the 2014 Odyssey's features and price. We now just had to find a dealership to purchase from, we visited all of the Honda dealers within a 50 mile radius of Orlando and never eve was offered a test drive. The search made us considered a Toyota Sienna after a visit to some of the Honda dealers. We decided to stop into Coggin just to give the Odyssey one more shot and actually test drive it. We arrived there on Friday at 8:00pm after work and we were not planning on doing anything but test driving and coming back on the weekend. The main reason was because we have all 4 of our kids with us and we were all tired. We were introduced to a salesman (Sal) by a customer who was leaving the dealership with their new car. Sal was interested in understanding our reason for the visit at the time. He asked us what we were looking for and got right to showing us a van with the options we wanted. He wanted to make a deal that would make us happy and we were totally fine with the the price of the new car and the amount they were giving us for our trade. "We do understand they do need to profit a bit". Once we said yes it was about 9:20pm, and pulled the van into the shop to prepare it for delivery in which they did not take any shortcuts. The challenge as stated earlier we had our 4 kids with us 1 year old twins, a 5 year old and an 8 year old. While we were waiting for the van and doing the financing paperwork they went above and beyond to make my family comfortable. We left with our van and are completely satisfied, I also want to note we stopped back in to pick up some accessories they ordered for us and they still wanted to ensure we were 100% satisfied. Everyone we had interaction with was professional and courteous, great job Coggin! JS

Nora

Jun 22, 2014

I was aiming to trade my car and taking a new accord car. They had a discount sale and they refuse to give me the price of the car after sale. I talk to one guy their and I believe the manger they were very very rude and they want to take my car with only 7000 dollars although other Honda branch said that it deserves 11000 dollars. He told me the sale price is only an advertisement. I wonder how can tow Honda branches check the same care in the same week with a price difference of 4000 dollars. The experience was horrible. He was attacking me when I was talking and when I told him to take my car with the same price the other branch suggested he said we are not opening this place for charity. I suggest you never deal with people of this branch and if anyone know a number of a person that I can complain to please provide it to me . Honda was my favorite car , now I will not buy it and will not suggested to anyone I know. I will go for Toyota even if it is expensive at least the people their are way much respectful and HONEST.

Luc Vidal

Jun 21, 2014

I was on holiday in Orlando and had to get my Honda Pilot serviced (seized oil dipstick). This occurred during the Memorial Weekend. I urgently needed to have this problem repaired as I was driving back to Ottawa (2 days drive) after the weekend. Drove to Coggin Honda and met with Advisor Fernando Munoz. Even if they had never seen this type of problem before (problem caused by rust) they went all out to make sure my vehicle was serviced in time for my departure from Orlando. Both Fernando and the service manager went out of their way to reassure me and took good care of us. They even had a rental car ready for us. All I can say is thank you to Fernando and his manager for the professionalism they showed during our visit to their dealership. I would not hesitate a second to recommend Coggin Honda to a friend.

EauCarls

Jun 16, 2014

I was looking for a 2007-2011 Camry. I lasted almost 3 weeks looking for the Camry. I had some ok and not so ok experience at other dealers. I was driving on OBT and saw a Camry on the Coggin Honda lot. I walked in and asked to see the car. Mark Bhimani was the salesman that helped me. Mark is the best salesman ever. He was very nice and knowledgeable. Mark made us feel at home. I wish I would have gotten to Coggin before the other dealers. Erik Gunnarsson helped us with the final price of the car. Sammy De La Rosa was the finance manager. I only stay with cars for 3 yrs, I will go back to Mark so I can trade my 2010 Camry. Mark you are the best. I wish all salesman were like you. Mark you rock. Thank You.

BRRISKA

Jun 14, 2014

Arthur Was as expected a "car salesman". He kindly showed us a 2001 Honda odyssey that was ready to be shipped to the auction. it was a total repaint not detailed bad tires in general disrepair. he said after dealer inspection that he could save us a bunch of money and fit this Van $3000.00 under our budget. We did not feel comfortable with the option of purchasing the car at $6000 with our trade in on top of it. After checking Kelly blue book at home later in the evening the 2001 Odyssey price range, we would have over paid to the tune of $3000.00 purchasing from Aurthur. Kelly blue book was right about $4000.00 for a 2001 Honda odyssey. Thanks Arthur.......RegardsDan

Jose and Rosa Rivera

Jun 4, 2014

great dealership, sales team, service writers and tech. very pleased

Bill & Anita

Jun 4, 2014

We bought a new car under the Costco Auto Program. Nathan Schreiber was our point of contact, and he was very knowledgeable about both the car and the Costco program. He was very courteous, personable, and helpful. Once we agreed to a car that had to be "dealer traded" from Tampa, he went and got the car and brought it back the same day! That's what I call above and beyond. We'd done our homework in the St. Augustine area, and this was the best price by far! We also test drove about 13 different car brands (it's been 20 years since we bought a new car), and Honda had the best package of useful features at a price well below others. The LaneWatch that uses a camera to display the right lane when you're changing lanes or turning right is a special favorite. NO ONE else had it; they have "blind spot indicators" that are either useless, unnoticeable, or plain annoying. Very happy! Only suggestion we'd have for anyone using the Costco Program to buy a new car is to find an alternative to trading in your old car. The Costco discount is so deep there's not much room for the dealership to be generous with the trade-in allowance.

Simone

May 30, 2014

I would like to say thank you to Nathan Schreiber who did an excellent job, and that made my experience so amazing!

Jessie80988

May 25, 2014

Excelent customer services Marcial Mercado arrived early and assited us before the place opended he went above and beyond to get me the car i wanted

customer

May 25, 2014

Very big dealership. But all used cars are way overpriced. The "finance manager" was extremely rude. We had a very bad experience.

Brian Bengtson

May 25, 2014

The man who diagnosed the problem with the door lock on our new CRV was very helpful and courteous throughout the entire process. I want to thank him for his service.

Rj at coggin fan

May 22, 2014

Call and speak to Rj, honest guy. I was in a hole on my old lease, he took the time to help me out.

jmtrusheim

May 19, 2014

I had my 2009 Honda Pilot towed to Coggin Honda on a recent Sunday afternoon (4/27/14). The diagnostic indicated that a new starter was needed. It seemed odd that a five year old vehicle with 52,000 would need a new starter, but that is another story. The mechanic worked on my Pilot for a little over one hour, and successfully replaced the starter. They charged me $357 for labor, and added a $50 "shop service fee". Add the $300+ for the starter and taxes, it costs me $782 to get out of there. When I complained, the service tech told me that it was a three hour job according to "the book", and that is what I must pay. The bottom line is that I was charged $407 (labor & shop fee) for a little over one hours work...and that is a rip-off...and that is why I will never go back to that dealership, nor will I ever own another Honda. I have sent a similar email (like this one) directly to the service manager (Mr. Abatsas) at Coggin (about two weeks ago), and have not yet had the courtesy of a response. That speaks volumes as to their customer service dedication. By the way, I DID purchase this vehicle new from Coggin, and used Honda Finance to pay for it. It appears that Coggin is more interested in grabbing the quick nickel, than earning the slow Dollar.

Mariana ramirez

May 15, 2014

I got a oil change , it done real quick , very good customer servers ,

Rsuarez

May 8, 2014

I pulled up for oil change I was approached by Drew Craig in the front line,you was courteous,well spoken and fast.he said to going to the waiting room,and that was amazing there was a movie , coffee,donut, etc. thank you Drew for the good service. I'll give him a 10 for outstanding. Very satisfy

Robert Rodas

May 6, 2014

First time servicing my vehicle awesome staff go run buy ur car there very patient and helpful staff again AWESOME!!!?!

joe llacza

May 6, 2014

Very fast on paper work.... I took less than 30 minutes to the financial paper

bigdmyrs

May 3, 2014

First time at this dealership, we stopped in to check out used Civics. I looked online the night before, and found a 2011 with 47,000 miles I was interested in; however it was in Coggin DeLand. The sales team did verify that it was still available, so were welcomed to wait until the car arrived. An hour later, however, our salesperson, Said, told us the car was sold the other day. Instead of stopping right there and ending the transaction, Said was determined to make a deal happen. Instead, he talked to his manager and ended up offering us the same price for a 2012 with only 18,000 miles! We thought it was too good to be true, but after a test drive and some paperwork with Sammy, the finance manager, the car was ours! Said and Sammy both went out of their way to make us feel comfortable, and treated us like valued customers, even though we all just met on the same day. We will definitely be taking the car to Coggin for services, and are recommending this dealership to others. Thank you so much!!!

mcarthurdw

Apr 27, 2014

It started out well enough and then began to go down hill rapidly. Our understanding was that the leather package was to be included in this deal, when it came down to it we had to pay for the option or it wasn't going to happen. This was not my understanding, but at this point this was like the third trip to this dealership which is across town from us, and frankly we were just over it. They requested a refundable deposit to hold the car, as it had to be brought in from Jacksonville, Florida. At this point the deposit has not been refunded, and was not applied to the cost of the car. It was on a credit card so I will give it a few more days to show as a refund. Bottom line. It's a great car and we love it, but if I never see Coggin Honda of Orlando again, it will still be too soon. Well I just noticed that only two out of the four tires have caps on the valve stems, and this is a brand new car from Coggin Honda! It may seem like a small thing, but it's a new car!

WalterLC

Apr 24, 2014

They have a very special attention to the client, make me feel very comfortable, also strive to inspect my vehicle and give the necessary advice to make this functional.

jonaccordsport

Apr 21, 2014

I brought my 2011 Honda Accord in for a simple installation job. I was quoted 10 hours of labor for installation of lowering springs, 19" wheels/tires and a short shifter kit. I paid a total of $1,063.00 becuase I thought that if anybody could do the installation correctly it would be Honda. I was wrong. I quickly discovered that the balance and alignment of the wheels/tires was incorrect. After driving to Tampa from Orlando on Interstate 4, I experienced continous vibration in my steering wheel at 55-60mph+, I also noticed that from the far left lane on I-4 my car pulled all the way across all lanes to the far right lane.I brought my car back in and waited for 1 hour for a service tech to drive my car. After he drove the car he said, it needed "fine tuning". Jim the service manager and Kalef the assistant service manager both told me that most likely the real problem with my car wasn't that they couldn't set up my car correctly, but that it was a problem of cross wind on the highway or torque steer. They also told me that I wasn't testing my car properly and that I didn't know how highways are built. I told Kalef that I didn't have time to wait there any longer and that I needed a car to drive so I could go to work. Kalef told me that there was no car available for me to use. After that, Jim told me that there was a car that I could use but, I would have to put down a deposit and pay for the gas. I declined the rental car and said I would wait for my car. I waited a total of 3 hors from the time I got there till my car was done. I was late for work and the service managers treated me like I was a problem and not a customer of many years. Nobody apologized for wasting my time.The next week I drove my car on I-4 again from Orlando to Lakeland and discovered that they had fixed nothing. At this point I decided to contact Jerry Lovins the general manager at Coggin Orlando Honda. I called Jerry 4 times over the course of 4 days. I left Jerry 3 voicemails and had the secretary Irene write down a note for Jerry to contact me. I also sent 2 different emails on 2 different days to Jerry. Jerry still has not contacted me in any way. Instead, I did get a voicemail from Jim the service manager saying that Jerry is busy in meetings and that if I needed something to call Jim. I was so frustrated by this that I am now no longer willing to bring in my car a 3rd time for them to "fix" it. They obviously can't set my car up right and Jerry Lovins doesn't seem to care about my repeated attempts to contact him. I am now demanding a refund for the mount/balance of the tires and the alignment. I bought 2 Honda Accord's from Coggin Honda Orlando over the years and have always serviced them there. If they will do this to me, imagine what they might do to a new customer? Stay away from this dealership!

DrLizbit

Apr 11, 2014

I was shopping for a new car and decided to swing by this dealership on a whim. I dealt with an amazing sales person named Michael F. He was extremely knowledgeable, treated me with the utmost respect, and was absolutely amazing to work with. He worked with me to get a beautiful 2014 Honda Civic. I was extremely happy with my experience and I would recommend Michael and this dealership to anybody, especially a fellow young woman.

gavgav

Apr 5, 2014

If you can, please, consider other dealerships to buy your car. They were only interested in me before the purchase ( I know it sounds like everywhere else, but I had absolutely incredible experience at other Honda Dealership, which I would have gone too, if not for the distance) . I needed further assistance after the sale, but my e-mails and calls were ignored by the manager. If your financial manager is Elyin Perez, I advise you to ask for somebody else.Only sales representative communicated with me all the time, although (not his fault) he did not have much power to help me, but he tried his best. If not for Marcial, I would give this dealership all Very Bad marks. Also, please, check with your insurance company how much they charge for GAP insurance. Dealership charged me $750 for 5 years; my insurance charges only $30 for 5 years. Yours might be different, but still, one brief call may save you hundreds of dollars.

TonyG

Apr 5, 2014

If you can, please, consider other dealerships to buy your car. They were only interested in me before the purchase ( I know it sounds like everywhere else, but I had absolutely incredible experience at other Honda Dealership, which I would have gone too, if not for the distance) . I needed further assistance after the sale, but my e-mails and calls were ignored by the manager. If your financial manager is Elyin Perez, I advise you to ask for somebody else. Only sales representative communicated with me all the time, although (not his fault) he did not have much power to help me, but he tried his best. If not for Marcial, I would give this dealership all Poor marks. Also, please, check with your insurance company how much they charge for GAP insurance. Dealership charged me $750 for 5 years; my insurance charges only $30 for 5 years. Yours might be different, but still, one brief call may save you hundreds of dollars.

Dissapointed

Mar 28, 2014

I guess maybe I would get better service if I could get there before 8pm. (R) was in a rush to get outta there even though when I asked he said they were open till 9. He suggested I come back in the morning after halfheartedly showing me a couple cars. at 8:30 I let him go and just kept looking on my own since I didn't want to bother him but he came back and asked if I was going to buy now? I felt encouraged to leave. Honestly, I understand on a slow night wanting to go home or if you have a personal situation but it's the only dealer in my quest for the right vehicle that has made me feel like I was a bother.

Carol Davis

Mar 27, 2014

This has been a very pleasant experience. Service consultant was the nicest young lady. Very helpful and suggested services that needed to be done at reasonable prices. Love the waiting experience with movie and coffee ect. We continue to have our service done at this location and appreciate friendly staff.

Claudia Abalo

Mar 26, 2014

This is the second time I purchase a vehicle from Coggin Honda. Both times I was in and out of there in not time with a new car. Alvin is amazing and a pleasure to work with. JT is also amazing and also a pleasure to talk to. They are so courteous and want to work with you. No pushy sales tactics, which is my favorite part. I've been to other dealerships but Coggin is the best! Highly recommend!

A Rivas

Mar 20, 2014

great customer service from Edward P Armas service advisor

Kamrul Islam

Mar 17, 2014

Met some excellent people over there. They were very nice and helpful. Mr. Michael Frederick was the main person who was in touch with me throughout the process. I got lot of knowledge from him not only related to buying/leasing/financing a car, but also on overall financial planning in USA. As a non citizen my paperworks were very complex and they went through all of them carefully and efficiently. I am also grateful to Mr. Hussam Abunabaa for helping me get approved by a bank to finance me the car for 6 years. I wish this companys success and will be continuously in touch with them.

Patricia Guerra

Mar 15, 2014

Mr. Esteban went the extra mile with the manager to make my deal come thru and all my needs were extremely covered and met. It was mi MIRACLE day as a customer. I have two friends and a niece that I recommended to visit and ask for Mr. Esteban.

Alain Lan

Mar 14, 2014

I was at the dealership for my A1 service for my Honda civic, then I decided to upgrade it to a Honda Accord and was satisfied with the service that I received from the saleman(Gerald Dy). He answered all my questions, that what make me change my car.

Keith Jacobs

Mar 11, 2014

I was in for service with my Honda odyssey and Rani Dwarkanauth (service rep) was courteous and addition to the service there's been a recall on the brake paddle and required parts ordered and with inform me when the parts come in and call me to set up an appointment. Keith Jacobs, Kissimmee, Fl

AmandaRosario

Mar 7, 2014

I purchased my first Honda Civic lx 2014 with Coggin Honda of Orlando just a week ago :) let me tell I love my car!! Before heading over to make my purchase I did all the research comparing with other Honda locations to see where my better buy will be. I had an appointment with Michael Moushon which was very helpful from the start and flexible with my appointment. Everyone at this location was helpful and kind but working with Michael, he made buying a car fast and easy. He listen to every detail I was looking for and made it happen. Even a phone call to see how things were going with my new car made the experience a great one. Thanks again :) really recommend this location!

Stephanie

Feb 27, 2014

Was never given the information I requested! Bad customer service

SMCN

Feb 18, 2014

I had a Honda before and was very happy with it. Actually for 13 years. Never had any major problems at all.Your employees went over and above to satisfiy me and were extremely pleasant and caring. I could not believemy daughter and I were there for five hours. It was a great experience. Especially when Sammy told me mycredit rating was better than his (828). That blew his mind. We had a lot of laughs and it was very enjoyable.My daughter said her next car would be a Honda.

Magdalena Ortiz-Wilson

Feb 16, 2014

Service was professionally done as usual. The young lady who was the service rep. was informative and explain to me any additional things that I needed to have done beside the oil change and rotation of tires that I went in for.

Les49

Feb 7, 2014

Nelson Merced, Internet Sales Manager, for Coggin Honda and the entire Coggin Honda team (Business Office, Reception and Service) exceeded all my expectations during the purchase of my new Honda Pilot Touring SUV. From my initial meeting with Nelson to the time my wife and I drove off the lot in our new Pilot, Nelson conducted the sales experience in a professional, courtesy manner and answered all our questions. He used his product knowledge to help us identify and add a few custom touches to make our Pilot meet our needs. If our ongoing service relationship with Coggin Honda goes as well as our sales experience did, we will be really happy and long term Coggin Honda customers.

kafe913

Feb 1, 2014

The sales person Neftali Murillejo was very nice, knowledgeable and took his time to make sure were satisfied with the purchase. He has also follow up to make sure everything was fine

Dsb84

Jan 30, 2014

Went to Coggin Honda to buy a new car which I am really happy with. Carlos worked hard to get me the car that I wanted over a period of several days. They have popcorn, hot chocolate ( really nice during this cold weather) and candies in the waiting area. In general I am a honda fan, but I found this buying experience very pleasant.

ChristinaSanchez

Jan 27, 2014

We had an absolutely wonderful experience! Not only did we buy the car we were looking for, but we got a spectacular deal and Nelson was wonderful to work with. We will recommend this dealership to anyone we know interested in a car. It was well worth the drive from Tampa.

Dayanara

Jan 21, 2014

Both of the service people I worked with were extremely helpful, answered all my questions and were even patient with me when I would call my cousin for help because he was unable to be with me. All of the pros and cons of trading in my vehicle or getting an extended warrantee were presented to me, and the benefits presented. I had already returned a couple of times for the service center, and the gentlemen that helped me last time even remembered me and came by to say hello when he saw me in the waiting area. Thank you for hiring people with great customer service skills.

glxp

Jan 18, 2014

Mr. Joshua Robbins exceeds all expectations! Hands down! Make sure you go and look for Josh Robbins when you visit Coggin Honda of Orlando. Thanks, Josh!

Jose Lopez-Torres

Jan 11, 2014

Even though I didn't bought them a vehicle the salesperson did tried his best. I was looking for a used vehicle but the payment wasn't within my budget.

webly

Jan 5, 2014

Josh was very friendly, informative and courteous all the time. he is very knowledgeable about the cars he is selling and made a point to make sure that we were satisfied with the information and answer all of our questions no matter how many times we asked; he is very patient and has a good sense of humor.We have purchased many vehicles from this dealer and have always been very pleased and satisfied. We will recommend this dealership to all of our friends.

Bhavsn

Jan 4, 2014

The salesmen, Nelson and Harry were great and were very helpful in every way. I bought Honda Pilot and they were able to get the car to the dealership after negotiations very quickly. Harry was helpful in showing us the car and the features it consisted. Overall the experience was good, however, it took a very long time after the initial signing. We had waited to sign the final paperwork for two to three hours. That is the only thing that we found that was frustrating. I hope that the service can be faster.

thisismylastattempt

Jan 4, 2014

I was very pleased because the experience was devoid of high pressure salesmanship and the follow-through was excellent. The team not only arranged for me to purchase my new car but also drove my other car back to my home!

New2014

Jan 3, 2014

Es bueno para recomendar a otros amigos son bien , te explican todo lo de tu Nuevo carro , en finansa son un grupo bien te explican todo . Lo recomiendo gracias . Julio , mike, J R, Elyin perez

Jc

Jan 2, 2014

Our 2003 van was in for a factory recall. We have owned it since new. WE have had "difficulties" with Coggin Honda in the past 3-4 years, before that they were VERY honest and respectable. Not so in our opinion any more. It feels like everyones paycheck get a commission on any service performed. Our van came back showing "replace battery" there was even a paper showing the test machine said that it was true. The paper tape also said the battery was rated at 750CCA, it was not it is rated at 700CCA. The teck inputed the wrong battery information, causing the meter to show that the battery needed to be replaced, (the battery is 13 months old). For those who don't know what CCA is, its cold cranking amps, the amount of power that a battery can be expected to produce at a specific temperature. Just a mistake or a outright attempt to get more income? I know what I think it was. Beware of Coggin Honda.

JamesClausen

Jan 2, 2014

Our 2003 van was in for a factory recall. We have owned it since new. WE have had "difficulties" with Coggin Honda in the past 3-4 years, before that they were VERY honest and respectable. Not so in our opinion any more. It feels like everyones paycheck get a commission on any service performed. Our van came back showing "replace battery" there was even a paper showing the test machine said that it was true. The paper tape also said the battery was rated at 750CCA, it was not it is rated at 700CCA. The teck inputed the wrong battery information, causing the meter to show that the battery needed to be replaced, (the battery is 13 months old). For those who don't know what CCA is, its cold cranking amps, the amount of power that a battery can be expected to produce at a specific temperature. Just a mistake or a outright attempt to get more income? I know what I think it was. Beware of Coggin Honda.

Bobcoe

Jan 2, 2014

The experience was less stressful than I have experienced in the past with other dealers. Mike was very helpful and tried very hard to make sure I was satisfied with the car I purchased. The pricing was fare and I do like the car. Thanks to Mike I was able to make a purchase without feeling the next day as if I had been taken. Purchasing a car and trading in a car is a very stressful time because we all want the best deal we can get. I believe that I was treated fairly and I will enjoy my car for years to come. Thank you for your help.

hanane1988

Dec 23, 2013

EXTRAORDINARY!!! I am writing to you to share my experience at COGGIN HONDA OF ORLANDO. I love my car! I got a 2013 CIVIC base,plenty of Features . From the minute I walked through the doors, everything was handled professionally. I have nothing but positive things to say about each level of the buying process. I am a arabic female and all arabic people here in orlando knows SAM as a best sales person in COGGIN HONDA and this was the first time I did the entire process alone. It was not intimidating and every step was explained. I felt at ease and well cared for. The salesman SAM was professionel ,hundsome and he dressed elegantly, i wanna think also the manager (SOULAIMAN) for helping me to get the best rate, all very professional and courteous ,my car is comfortable AND gorgeous. Thank you again for having such an extraordinary, Professional staff.

ziplockfab

Dec 19, 2013

I had a wonderful experience at Coggin Honda. Todd Lee did everything possible to insure my happiness. I will tell my family and friends about my experience and insist they go to Coggin Honda and ask for Todd.

Christopher

Dec 13, 2013

My family had a great experience with Joshua Robbins (Sales) at Coggin Honda. He was professional, courteous, and respectful. I would also like to extend thanks to Damien Gonzales (Sales Manager) and to Elyin Perez (Finance). The whole process was smooth and enjoyable. We love our new vehicle and I will recommend your dealership to my friends and family. You guys were worth the ride over from Brevard County.

Venius

Dec 13, 2013

Coggin Honda of Orlando deserves 5+ Stars. I am very pleased with the staff at Coggin Honda of Orlando. I was greeted right away, everyone is very friendly and helpful. I was a very difficult, demanding customer (so embarrassing) I had to repair a deep dent on my car and damaged area to be painted. The Manager Mr. Henry Jr. Beliveau treated me with great respect. He was very understanding about me needing it done by a certain day and even moved it ahead in priority to finish the repair within 2 days rather than the estimated 4. Mr. Beliveau is very professional and honest in his profession which is rarely not found in the automotive business. Josh Holcomb was honest and openly communicative with the price and procedure. After I got a quote. (I of course tried to find other places and online deals but nobody could beat his offer) When my car was completed I was really impressed with the work they had done. My car literally looked brand new. A great job was done!!! They finished the work ahead of schedule!!! The dent was fixed and an amazing job on the paint was done. There wasn't any over spray or remnants of the paint which tells me that they have been very careful and did quality work on my car. I highly recommend this place for your daily driver or for a specialty car. DECENT repair, unbeatable prices and an EXCELLENT paint job???? No, it can't be. Well, it CAN be at Coggin Honda of Orlando. Im very satisfied with the results. I can't say enough good things about the outstanding service Ive received. I'm really pleased how the paint makes my car look brand new again. Thank you for reading my review

SalimMerchant

Dec 4, 2013

Awesome,Awesome,Awesome. No BS. Story of my shopping.. Stopped at Holler Honda. 5 sales people including manager trying to figure out how to check odometer to odyssey touring. Are you kidding me. No experience sales people and let me tell you they are slower than a tortoise because no commission sales.NEXT- stopped at Headqtrs Honda. So tiny they are how will they beat Coggin Honda prices. don't think a lot they won't and they did not.NEXT- was AutoNation Honda. Friendly and respectful. Brooke was nice but i am not looking for a friend. But a friendly price. Again could not beat Coggin Honda. The worst one was Alejandro at Holler Honda. Tells me come come i will make you happy. and when i went there didn't even bother.SHAME ON YOU. Alejandro. Now i am finally arrived at Coggin Honda. Wow. The ease of buying car, The guarantee of unbeatable price, The outstanding customer service , The knowledge of all gadgets in new vehicle. And above all the Utmost respect,kindness and humbleness that i Salim Merchant received from Coggin Honda. All this credit goes to Internet director Nelson Merced. He is the one folks. If you don't buy at coggin you paid too much. If you didn't buy from Nelson Merced you paid too much. I may sound like a commercial but this is as true as permanent marker you won't able to erase. Looking forward to shop again at Coggin Honda Orlando. I highly recommend to all of you to shop with Nelson and bet you you can't prove me wrong. Thank you Nelson Merced. I will drive out of my way to come shop with you

LJThorp

Dec 3, 2013

We were looking for a 2012-2013 Honda Pilot with low miles. As we live 4 hours away from Orlando, Mike worked with us over the phone and email to get a 2012 Pilot with very low miles for a great price, plus gave us what we wanted for our trade. The Pilot was on their other lot in Tampa. Robert went to Tampa and picked up the car and met us at the dealership in Orlando. We took the car for a test drive. Robert was very knowledgeable about the car and even programed the bluetooth phone for us. The paperwork process went smoothly and Sammy (in finance) was very personable and didn't pressure us into anything. This was the best car buying experience we have ever had.

Ron

Nov 30, 2013

Id rather have a tooth pulled without novocain then go to an auto dealer to negotiate for a new car, not to mention the usual 16 hours that it takes ! ! ! However, Josh Robbins at Coggin Honda made my transaction a pleasant experience. He worked with me over the phone and through e-mail so when I arrived at the dealership, I purchased the car in 15 minutes. One slight annoyance was waiting over an hour for finance but once in her office another pleasant experience. Overall I would rate the dealer and Josh a 5 out of 5 !

RickyMontanez

Nov 30, 2013

Great experience. I didn't think that I would qualify for a new car but Michael was very friendly and kept it very light which made it easy for me to come into the dealership anyways and just see if they could make something work. I was able to trade in my car and they paid off the extra 3000 owed on the loan past what my car was worth and got me into a 2013 civic and I love the car! Great group of people, very professional and friendly. would recommend this dealership to anyone in the market for a car. Ask for Michael Moushon when you go and he will work his tail off to help you out!

KennethAmes

Nov 30, 2013

I went into Coggin Honda looking for an affordable car with low miles and in good condition on the inside and out. Thanks to Mike Moushon I ended up financing my 2010 honda accord which has very little miles on it, it looks great on the inside and out, and he made it happen with low monthly payments. As a first time buyer I dont think I could have gone to a better place. Thanks again!

rwyllins1

Nov 30, 2013

Id rather have a tooth pulled without novocain then go to an auto dealer to negotiate for a new car, not to mention the usual 16 hours that it takes ! ! !However, Josh Robbins at Coggin Honda made my transaction a pleasant experience. He worked with me over the phone and through e-mail so when I arrived at the dealership, I purchased the car in 15 minutes. One slight annoyance was waiting over an hour for finance but once in her office another pleasant experience. Overall I would rate the dealer and Josh a 5 out of 5 !

ddfraser

Nov 27, 2013

The dealership, sales manager and sales person responded to our request as proposed. They offered the deal we insisted upon and were happy to do so. They made us feel good about it and continue to do so. Who could ask for anything more?

dss234

Nov 26, 2013

I shopped five different dealerships and I got the best price from Coggin. Nelson was courteous and very efficient as this was a very busy time for me. This is my third ACCORD and I really like the new model. I will probably get my next Honda at Coggin and will definitely recommend Nelson to my family and friends. Thank you for my new car experience!

FrankC43

Nov 19, 2013

I sent Coggin an email last week. I got a response from Harry Mendoza the next day. The vehicle I wanted was there. He met the price I was looking for. He never hassled me about it. He never told me the price I was looking for on a trade-in was ridiculous or impossible. He never put down other dealers, and never low balled me. So I drove 200 miles to Orlando, and got the car a few days later. Coggin is lucky to have Harry Mendoza. I hate buying cars worse than the dentist, but Harry made it easy for once in my life.

medtrans56

Nov 17, 2013

I spoke with Roberto by phone for almost 2 weeks. I told him up front exactly what I had and what I needed for a payment. I even said I would send pics of my trade in, he just kept telling me to come on down and we would work it out. Either he could adjust the price of the SUV I wanted or increase the value of my trade in. I got down there met Roberto who brought in Felix to work with me. I told him right up front what I had for a trade in, no money to go with it, and how much my payments needed to be. I told him I was looking for a 4-cylinder, 4-door SUV and I prefered a Honda, Nissan, or Toyota. He said the used CRVs would not be available as I could not make enough payment. He brings me a car, albeit a nice car, but with my back problems I cannot get in and out of a car and I need something to haul animal feed and other materials with so a car would not work for me. To make a long story short I left with the vehicle I came in. Roberto should have taken an online application from me and saved me having to take an afternoon off work and putting extra miles, about 60, on a vehicle I am trying to trade in.

BobbyAbraham

Nov 6, 2013

I have visited 2 dealership before I went to Coggin honda.I had the best experience,and got the best price and they delivered the vehicle to my house .I will definitly reccomend this dealer to anybody.It was a pleasure dealing with them.Dr.B Abraham

Rebecca0215

Oct 25, 2013

Nelson Merced was without a doubt the most professional and respectful car salesman I have ever met - if you are looking for a vehicle be sure to call him. He is honorable and straight forward. He goes above and beyond what the average salesman does and will work very hard to get you the vehicle you want. No pressure, no upselling, he is dedicated to getting you the right car. Sammy De La Rosa in finance was wonderful to work with as well! Without a doubt, they both gave me the best customer service I've gotten anywhere! The mood at Coggin Honda was upbeat as well. It was a friendly and comfortable environment to look for a car. We will definitely recommend this dealership to all of our family and friends. Thank you again, we absolutely love our new Honda Pilot Touring!!

norbertsharon

Oct 23, 2013

Best experience in the purchase of a new vehicle. Salesman was very professional, knowledgeable & made me fell comfortable in the purchase of my new vehicle. Was interested in the LX CRV. Was given a great deal on the EX which made my day. Vehicle was delivered to me to drive out in showroom condition. I would recommend this dealer to anyone.

schel

Oct 22, 2013

Hello,I bought a New Honda Accord 2013 variant in September-2013 at Coggin Orlando. I have had mixed experiences at this dealership. I have had good experience with Sales but I had very bad experience with the Finance because they did not provide complete details for extended warranty and they've charged me for the features (Protection Package or DPS protector) that I did not request.The sales people I interacted were good and they gave me good estimate of the new car and told me that the prices they quoted would be the final price that I would be charged. That said, when the finance guy was doing paper work, he included additional charges for Protection Package (DPS Protector) without my knowledge. Later after reaching home, I've noticed that I have been charged for the Protection package about 1000$ which I did not opt for. I contacted Finance guy (within 24 hours) over phone to get a clarification. He verified and told me that he'll refund the transaction if I visit the dealership. When I went to the dealership he said that he will require my Loan account # to refund the transaction.. I had to waste my time to go all the way to dealership to get this feedback. I got my loan account # after 2 to 3 weeks of my purchasal of new car. When I went second time to the dealership after I got my loan account# then the finance guy says that he cant refund the transaction because of some issue. Another issue that I came across with the finance guy was with the extended warranty. The finance guy told me that if I buy extended warranty with the car, the warranty price will be included in the loan.. Since I did not do lot of research on the warranty, I checked with finance guy if I have an option to change/cancel if I dont like the warranty. He clarified me that I will get a full refund if I cancel the extended warranty at any time. Later I approached him that I wanted to change the warranty to a different company offered from the same dealership and asked for a quote. He tells me that he wants to think in fresh mind and he needs couple of days time to review and provide me a quote. I havent got any update from this guy even after I waiting for few days.I am really not happy with the way this finance guy provided information to me, changed his words and wasted my money/time. I tried to reach dealership management to report my experience but was not succesful so far.

Monica g

Oct 1, 2013

This is my fith car at this dealer ship I love it that's why I keep coming back when I need a new car

ankitjai

Sep 26, 2013

My initial experience with sales was not good.. but when I told them about the issue.She worked hard to make things correct.Seems now everything is in place.

myrnaova

Sep 21, 2013

After having a great experience with Libby Cricket, my salesperson, I sat with this Sammy De La Rosa for final paperwork on the lease of a Honda CRV. He wanted for me to purchase some additional insurance which I wasn't sure of and did not want to increase my monthly payments. Mr. De La Rosa kept pushing for me to get this insurance and I noticed he was even getting upset on my indecision. He finally told me I could accept the insurance at that point and cancel it on three days if I decided I did not really want it. I did agree to that since at that time I just wanted to get home after being in the dealer for hours. I came back on three days and asked him to canceled it. What Mr. De La Rosa did not tell me was that the payment amount, which was increased with the insurance, was not going to change even after canceling the insurance. I have been struggling ever since with this issue and no one at the Coggin Honda Dealership has yet taken responsibility to solve it.

NoleGirl

Sep 19, 2013

I went to Coggin to buy a new car, I ended up purchasing a new Honda Accord. Todd Lee was my salesman and he was very helpful. He answered all my questions regarding the car, even after I left the dealership, I would call or email Todd with follow up questions and clarifications and he would promptly answer. Once I bought the car, Todd would call to check in and see if I had any questions. I had trouble getting my iphone and the text messaging function work with the car and Todd sat with me in the car trying to program the phone, we then went inside and to the computer trying to figure out the issue. I left that night and he worked with another salesman trying to figure out why I was having trouble! The next day, Todd emailed me and told me what the problem was. He was great to work with and I appreciate all his help and follow up. I won't have bought the car at Coggin if he wasn't so good with following up and responding to my questions.

rubinchick

Sep 19, 2013

Harry made our auto purchase painless.Front start to finish.He called the next day to make sure everything was alright.He is a true professional!.The Rubins

amr53

Sep 18, 2013

Never use the collision deptby Amr Elghannam MD from orlando, florida | September 16, 2013They hold my car hostage for five days after it was fixed , till they get check from insurance company, any collision center would call insurance company make sure that check was send out and release car, the check was send out next day from insurance company to dealer. Mr, Josh Holcomb (estimator)never try to call to verify with insurance company , put a sign on the door will be back at 3.00 pm never show for 2 days, office was closed , nobody answer my calls, finally after 5 days I called my insurance company to call dealer to release my car, so I got my car was not even washed after 5 days in lot , I tried to file a complaint they send me to another location where the manger did not show any interest in helping. by the way when I called my insurance company to file claim I asked them about a repair center next to my house they never mention Coggin Honda collision center , but mention another center although I live one mile away from Coggin Honda ,now I know why,. I will never use them again or recommend them to any friends.

Dee&MikeY

Sep 17, 2013

My husband and I utililized USAA auto program, which sends you dealers to contact and in turn they receive my info. I was dealing with a Honda dealer in my neighborhood who was calling me back with his best price for a Honda CRV 2013. While waiting for his call I received a call from Nelson Merced who told us if we were to come into his dealership we would be totally satisfied and beat the price. To make a long story short, when it comes to shopping for a car, I would rather have my tooth pulled without the Novocain. The sales people that we have dealt with are like robots with the same speech and never listening to what you have to say and then try to hold you hostage because somewhere in their pea brain they think they can force you to buy a car that you can't afford or don't want. Then came an experience of a lifetime and totally turned us around when it came to shopping for a car. When we got to Coggins (cringing on the thought of here we go again) only to our surprise we dealt with Jeffrey Pender who Nelson set us up with who showed us what true quality service and caring about the customers needs are all about. The service was great the price of our trade was great and they worked with us as to the color White Diamond Pearl my husband wanted. They didn't have the color but said they found one from another dealer with extra options that would normally bring up the price of the car but since they didn't have the color we requested on the lot they would not charge us extra for the options or for transporting the car to their lot. It was late at night so there wasn't anyone to talk to in reference to the CRV. We received a call from Nelson saying that the car we were told about was sold and there was no 2013 in the White Diamond Pearl so to make it up to us, he wanted to know if it was okay if they sold us a 2014 with the same options at the same price. OMG!! We have had quite a few cars and with the exception of 1 dealer up north (NJ), we never, ever had an experience of this caliber!! Thank you Coggins, Jeffrey and Nelson for your quality, above and beyond customer service!!!!

d61656

Sep 17, 2013

My husband and I utililized USAA auto program, which sends you dealers to contact and in turn they receive my info. I was dealing with a Honda dealer in my neighborhood who was calling me back with his best price for a Honda CRV 2013. While waiting for his call I received a call from Nelson Merced who told us if we were to come into his dealership we would be totally satisfied and beat the price. To make a long story short, when it comes to shopping for a car, I would rather have my tooth pulled without the Novocain. The sales people that we have dealt with are like robots with the same speech and never listening to what you have to say and then try to hold you hostage because somewhere in their pea brain they think they can force you to buy a car that you can't afford or don't want. Then came an experience of a lifetime and totally turned us around when it came to shopping for a car. When we got to Coggins (cringing on the thought of here we go again) only to our surprise we dealt with Jeffrey Pender who Nelson set us up with who showed us what true quality service and caring about the customers needs are all about. The service was great the price of our trade was great and they worked with us as to the color White Diamond Pearl my husband wanted. They didn't have the color but said they found one from another dealer with extra options that would normally bring up the price of the car but since they didn't have the color we requested on the lot they would not charge us extra for the options or for transporting the car to their lot. It was late at night so there wasn't anyone to talk to in reference to the CRV. We received a call from Nelson saying that the car we were told about was sold and there was no 2013 in the White Diamond Pearl so to make it up to us, he wanted to know if it was okay if they sold us a 2014 with the same options at the same price. OMG!! We have had quite a few cars and with the exception of 1 dealer up north (NJ), we never, ever had an experience of this caliber!! Thank you Coggins, Jeffrey and Nelson for your quality, above and beyond customer service!!!!

Amr Elghannam MD

Sep 16, 2013

They hold my car hostage for five days after it was fixed , till they get check from insurance company, any collision center would call insurance company make sure that check was send out and release car, the check was send out next day from insurance company to dealer. Mr, Josh Holcomb (estimator)never try to call to verify with insurance company , put a sign on the door will be back at 3.00 pm never show for 2 days, office was closed , nobody answer my calls, finally after 5 days I called my insurance company to call dealer to release my car, so I got my car was not even washed after 5 days in lot , I tried to file a complaint they send me to another location where the manger did not show any interest in helping. by the way when I called my insurance company to file claim I asked them about a repair center next to my house they never mention Coggin Honda collision center , but mention another center although I live one mile away from Coggin Honda ,now I know why,. I will never use them again or recommend them to any friends.

dev_alok

Sep 4, 2013

I recently purchased a 2013 Honda Odyssey LX from Coggin Honda in Orlando, FL. I worked with Malia Gilmore initially over the internet and finally at the dealership. Malia was very upfront and honest and provided me information I asked for in clear and timely fashion. I do believe that she helped me get a good deal and worked to safeguard my interests. Overall the dealership was great and my experience was very pleasant. I will recommend Coggin Honda to others.

clockwood316

Sep 4, 2013

This is the 5th new Honda I've leased from Coggins & view it as the best dealership around. I would definitely recommend it to anyone who values fairness in dealings. They are never pushy & go above & beyond, making the process of car buying an enjoyable process. I have 3 other Honda dealerships closer to where I live, but choose to travel the much farther distance, as I'm that impressed with the service they provide. The staff is friendly, attentive & makes each customer feel important & valued. C. Lockwood

Venius

Sep 4, 2013

Thank you George, Jr. Henry and Sammy at Coggin Honda of Orlando. It was a joy to work with you guys, you made the buying experience a pleasure. Thank you for treating me with respect and integrity. George was my sales associate, he was able to get me in for a test drive, he was very thorough, very patient, very professional, friendly, his knowledge was excellent! George was truly interested in helping me purchase the best vehicle the one that I would be happy with. Sammy took care of all the financing paperwork in a very professional manner, his knowledge is excellent! Sammy goes the extra mile to get you the best deal on your new car and with the financing as well. Sammy treats everyone with respect regardless of their financial situation and is always willing to go that extra mile for the consumer.If you want a great price and the best buying experience see Jr. Henry. Jr. Henry was a manager and his knowledge of the product was awesome, he provided me with options appropriate for my needs, wants and financial situation. Jr. Henry was friendly, helpful, supper professional. He found me the best discounts that were available internally and externally and brought the price down within my budget, making sure I got exactly what I wanted. He had a great knowledge about Honda and was honest about all aspects of buying my car with them. I got the best deal in town and am thrilled with my new Honda. The entire staff was very professional and courteous! I would highly recommend Coggin Honda of Orlando, if you are in the market for Honda.Thank you for reading my Review

FPlesko

Sep 4, 2013

Contacted dealer via TrueCar.com, visited Jacob Smith at a pre-arranged time. Jacob greeted us, immediately showed us the exact auto we were interested in. We didn't want any 'dealer add-ons', and he found us a car on the lot that was 'exactly' what we wanted, at the TrueCar priced which we know was a good, reasonable price. We waited a while for deeding/finance, but they were busy that day. Great experience at Coggin!

Denise Serafin

Sep 1, 2013

The whole process from finding the car that I wanted, at the right price, the friendly staff, the quick closing of the deal, leaves one happy and satisfied customer!

HondaOwnerEXL

Aug 28, 2013

I purchased a new car on labor day weekend 2013. The car buying experience was fine with the exception of dealing with the finance representative Mike Moushon. I signed up for the extended warranty based on the verbal information that Mike Moushon provided. However, upon closer examination of the contract, much of the information was not accurate. I went back to the dealership the very next day (less than 24 hours) and told him that I wanted to cancel the extended warranty. I filled out a form to cancel it and still to this day no action has been taken. Mike Moushon ignores all my e-mails and it has been 3 months now trying to get this cancelled. I know the e-mail works fine, because when he needed documents signed it was working well. I called the dealership and asked to speak with the general manager. I got voice mail, and nobody ever calls me back. I hope that you do not have the unforntunate experience of dealing with Mike Moushon, because you will never hear from him unless he need you to sign something. Whatever you do, don't get the extended warranty. You will regret it!

Jen--VERY UNHAPPY CUSTOMER

Aug 23, 2013

I purchased a used car on 8/3. Exactly a week later on 8/10 the engine light and VTM light came on. I dropped it off for service on Sat 8/10 as the requested only to find out they would not look at it until Monday. I picked it up Monday and by Wednesday it was back in the shop for the same issue. I picked it up again on Sunday, 8/18 only to have the car have the same issues the very next day. I went to the dealer on Tuesday, 8/20 after they told me I could get out of the car only to be told that I couldn't. I am stuck with a car that does not work properly and that they won't fix. It smokes when you start it up and the keep telling me its condensation and they can't replicate it. It smoked upon starting in their parking lot but they refuse to look at the security camera to confirm it. I am picking it up and taking it to another dealer because they clearly do not care about their customers. They also do not sell quality used cars as they advertise so BEWARE! DO NOT BUY OR SERVICE YOUR CAR HERE!!!!! As of today I have owned the car for 20 days but have only had it in my possession for 12 of those 20 days.

Rigal simon

Aug 16, 2013

I like coggin Honda I will be referred so many friends to them I like my Honda

vinaybkulkarni

Aug 16, 2013

It was very good deal and very good experience purchasing the car from Coggin Honda , Orlando. I have got a good deal special thank you for Robert Marquez who helped me a lot from finding the good deal / car for me as per my budget. He has guided me very well really appreciate it.When I meet Robert Marquez 1st time while purchasing car for my friend that time I was not having driving license and I told Robert that I will be getting my license in one week's time. So as discussed he searched good car for me in my budget. Overall experience was very good. I would be happy to refer my friends purchasing a car from Coggin honda and will surely give the Robert's contact details.Thank You,Vinay Kulkarni.

FL2013Snow

Aug 8, 2013

Jacob (Jake) Smith was wonderful. He didn't try to lead me to add on things or go for a higher model that I didn't want; he was really just interested in exactly what I wanted. I was a little indecisive at first about what I wanted, but he was patient and set up a demo for me to take home for the night. That really helped my decision process.Sammy in finance was very personable and took his time explaining everything to me and didn't rush me into any decisions. I felt like he was a trustworthy person.

Dsteckjr

Aug 6, 2013

Great experience and I didn't feel like I was taken to the cleaners. The were very friendly and seemed to care for what I wanted, not just push me into a carI had to edit this. I am not saying this is entirely their fault, but it seems that my credit app was 'approved' and I was able to drive off with tne new car. Three weeks later, I am called and told I must show up at the dealership today. Well that was Friday, I went in when I got off work and I was told "The finance company wants to charge the dealership $3300 for financing the car" and I must pay 1/2 or I cannot drive off." They also informed me that my extended warranties were no longer going to be paid for and if I want them, I must fork over that money as well. Also, that my payments may be changing, but it was unclear if they were going up or down....Needless to say, I am no longer driving the car. They took it away, wouldn't let me drive off that day, they had to take me home. Again, I know I had credit issues, but said over and over again that I would not drive the car off unless they knew that I was approved. I was told by all, including the finance guy that all is good and they didnt foresee any issues. Luckily I was able to get my trade in back, even though someone was trying to buy it and started doing things to it....plus they fixed the mechanical problem, but I have yet to receive my other set of keys for the trade... My biggest beef is this, I didnt want to drive away unless I was sure. I have financial documents that say I agree to pay this much a month for the car, As far as I was concerned it was final....Now, I am trying to get my down payment back and of course no one will return my requests. When I was buying a car, I was answered right away, now? Wow...no I do not recommend this dealership...nor do I expect to be back..9/12/13Even tho I was told to provide my contact information to Jerry Lovins (see reply below) its been two weeks. No word from him at all. 9/26/13Still no contact from Mr. Lovins. 10/17/13I have yet to hear from Mr. Lovins regarding the issues he asked me to contact him about. Never again.....10/26/13Still no contact with Mr. Lovins. Also, Mr. Lovins, I just purchased a brand new car from a competing dealership. So, you have lost one customer that could have been there for life plus residuals. Next time I need Honda sales/parts or service, I will go out of my way to avoid your company. Thanks for the great 'lack of service' as it opened my eyes to how shady business work,

teachesl45

Aug 5, 2013

The teamwork of this dealership was outstanding. They were thorough in everything they did and when I left with my purchase, I felt they had been primarily interested in my overall satisfaction and not simply making a sale.

New Piloteer

Aug 4, 2013

We have never worked so hard to buy a car and we have purchased a few. We went into the dealership knowing exactly what we wanted, and we found it, but we did not buy it. Classic Honda is an up front pricing dealer and to their credit they would not budge on price. The bad news is they wasted a full day of our time, and when it came down to it all we asked for was $198.00 off of their up front pricing so that we would not have to drive across Orlando to another dealer for the same exact Honda Pilot. The additude and arrogance the sales manager at Classic Honda displayed completely rubbed us the wrong way. He was so confident that their was no better deal to be had, that we were bluffing, and that we would not leave. Well.....we are writing this review from the showroom at Coggin Honda on the other side of Orlando as we await the delivery of our new Honda Pilot. Our salesman is Honda Harry, we recieved the deal we expected, we were treated with kindness and we never even needed to meet the sales manager. We recommend Coggin Honda, and suggest you not waste your time with the other guys!

dddwyer1981

Aug 1, 2013

My wife and I had shopped around. Coggin was our 3rd dealer. They promised to beat the price of any other, and they held up to their word. If you shop around before you go there, you should be able to get a good deal. We had the deal solidified within 10 minutes of walking in the door, took the Odyssey for a drive. The only negative, if you can call it that, was that it took the detail crew forever to get the pinstripes off the car. We didn't like they color combo on them, and apparently they were extremely sticky. Other than that, it was a pleasantly smooth, and easy transaction. Do your homework up front, and you will be rewarded at Coggin.

Karen

Jul 31, 2013

Robert was our sales associate and he was so easy and professional to work with. We never felt pressured and things went rather quickly. We were able to get a fair deal on our trade-in and we got a fantastic price on a pre-owned Volvo! This was quite a different experience compared to our encounters with car dealerships we've had in the past. I highly recommend Coggin Honda!

8644hfs

Jul 31, 2013

Sales staff was rude, incompetent, unprofessional and did I mention rude! Once Arthur learned that no purchase was going to be made same day all assistance and proffesional courtesy went out the window. I was very unimpressed with overall experience.

tutu1

Jul 31, 2013

I purchased a 1995 Certified used Honda Civic from Coggin Honda in 1998. At the time it was three years old and had 35,000 miles on it. Last week, Coggin Honda accepted that same exact car, now 17 years old with 197,000 miles on it, as a trade in to purchase a 2005 Honda Odyssey minivan. Not only were they all extremely helpful, generous with their time, and friendly, but also willing to listen to our situation, and never judged us. They, without a doubt, did EVERYTHING they could to help us. Normally, people don't usually keep cars for 17 years unless the car worked beautifully, which it did, but also because financially we didn't have money to buy a new car. Not only were they easy to work with, they were also very honest. Never did I feel they were trying to hide something from me. I told them what I could afford and they didn't try to show me cars above my price range, nor did they try to push me to buy, both of which happened at other dealerships. They showed us both the car fax and also the blue book value of the vehicle; so I knew exactly what I was getting for my money. They stayed late to help us get the right financing and pricing. Over the next few days I called the dealership back to take care of some last minute details, and I must say how impressed I was that they always took my calls, no...".He will get back to you". From the beginning, we felt we were valued customers. It didn't matter that we weren't buying a new car and didn't have a lot of money, I was treated with respect.It has been 14 years since I have bought a car from Coggin, and it may be another decade before I need to do it again, because the exceptional quality of the Honda vehicle is such, that I every confidence it will prove to be as wonderful and dependable a vehicle as my civic was to me. I enjoyed many happy years with my civic, and must admit was a bit teary eyed when I traded it in. Throughout the years I have recommended Coggin Honda to all my family and friends and I am very pleased to say will continue to do so. I want to take the time to personally thank the following people for their incredible service: To Mark Kelly, my sales person, you are a man of great compassion, character and infinite grace. We are truly fond of you. Thank you for making us feel like a cherished friend rather than just a number. You are my hero.To Alvin Santana, our financial guru, thank you for your honestly and professionalism. Thank you for being my friend across that scary desk and not my enemy. Customers enter offices like yours at other dealerships every day and leave feeling like they were cheated. I left your office with a smile on my face knowing that I was well informed and that I got an incredible deal, and even better that; you were absolutely fine with that because you knew that you made a positive difference in our lives. Well done.To Eric Gunnarsson, the used car manager, I know that without your help and all the concessions you made for us that we would never have normally been able to afford a car that somehow magically became affordable. Behind the scenes, you made this possible for us and I thank you. To Irene Cedeno, the friendly receptionist, I must have called a dozen times, and in every case, you were gracious, pleasant and as helpful as you could be. Your smile greeted me when I came into the dealership that day when I came in. But it was the smile in your voice that made me want to recognize you for a job well done. For those people out there who are trying to decide whether to come to Coggin Honda, then let me put your fears to rest. The dealership is unlike any other you have ever visited. They are exceptional. Thank you Coggin Honda... for everything....

Jesus C Rodriguez

Jul 29, 2013

I have bought many cars in the past, most of them new, however this time I went in to assist my son in purchasing a pre-owned car and the experience was second to none. Mr. Robert Marquez specifically from the very initial process and over the phone was very professional. At the dealer I was greeted by Mr. Marquez a Felix Davila, both going the extra mile and not being the typical pushy sales person that most have to deal with. They both treated my son and I with lots of respect. My son ended up buying a VW Jetta. The before, during and after was a very pleasant experience due to the self-less service provided by Mr. Robert Marquez. His service reflects great credit upon himself and Coggin Honda. Thanks so much!!

HDLady

Jul 27, 2013

Mark Kelly, one of Coggin's sales staff, was most helpful and pleasant from the moment I got out of my car at the dealership before I even knew I would be buying a CR-V from them. He was always willing to answer questions, worked with us on price to find several price breaks to lower the price and was exceptional at follow through!!! Even several days later, once we had decided to purchase and the deal was complete, he told us to call with any questions. I would recommend him to anyone looking for a vehicle. Mike Moushon worked with us on financing and was also very helpful in explaining all the paperwork and helping us decide which options to "add-on" (Lo-Jack, etc.). I can't say enough nice things about them. Job well done, guys!!!!

CorinneB

Jul 26, 2013

This place is horrible. I wouldnt send my worst enemies here. My original lease was seamless and I had no problems at all. I even referred others for service and a car purchase here (but never got any referral credit for it as i was promised upon my first lease). I returned to lease another Honda a few months before the end of my lease at the time and had nothing but problem after problem. I even went to corporate (and endured months of them trying to reach a manager on premises without much reciprocation) and tried reaching out to the owners of the dealership myself without any response back. The only resolution offered to me after months and months of hassle were some free oil change vouchers which I refuse to utilize. Ill sell them to you for cheap if you want! ;-) haha jk...who would really want them? Part of me just wants to give them out to people, but I feel that would just be cruel to send them in that direction. Ive decided to never go within 100 feet of this place and will visit Headquarter Honda instead. Even they said theyd heard similar from some of their customers about the issues I encountered. I had to drive around with an expired temporary tag for MONTHS due to the mistakes made by THEIR STAFF on my lease, am pretty sure I had to sign some backdated paperwork (is that legal?), didnt get a new plate for months, then after not receiving any bills due to their mishaps on paperwork, was threatened that if 2 months of my lease wasnt paid by the next day that my credit score would be impacted. they never even sent a bill! i demanded that they take care of my first month of the lease due to the extensive inconvenience they had caused and was told they couldnt do that, but they had offered to cover any tickets I would incur due to driving with an expired tag....(but Im not quite sure how they would be able to remove any points on my license/insurance) and to continue forward, when i traded in my previously leased car with 7 months remaining on the lease at the time of getting my current honda, the remainder of the lease was to be absolved, but NOPE. my father (who DIED last year and was the name on the lease) still continues to be billed for the remainder of the lease and no matter how frequently my mother or I try to reach out to them to fix this matter, no one responds or takes care of it. i think i forgot to mention how 3 weeks AFTER i had left the dealership with the car, i had just moved to florida for a temporary job and was living in a friends house so I did not have any lease or proof of Florida residency at the time as technically the job was still temporary, I was contacted (while out of town in GEORGIA) about 2 days before the end of the year being told that if I did not provide them with a Florida drivers license by the first of the year, then the bank would take my car. They made me rush home from a wedding/holidays with my family to find time between a crazy work schedule to drive out to God knows where and obtain all sorts of crazy paperwork from my friend I was living with in about 2 days time just so they wouldnt take my car from me. ive heard rumors that this place will give you the car and tell you that the bank approves your lease, but then lies and they shop around for another company to take it on, and they make you come in to re-do the paperwork without even telling you. if this is true, then shame on you, coggin honda. this is all only the tip of the iceberg. your customer service and management staff is horrendous, and read the reviews to prove it. you dont care one bit about your customers, just the money you can milk from them and scams you can pull over on them. i was even told by your own corporate office that reporting you to the BBB would likely be the only way to make some action happen, but honestly i just havent really felt like wasting more of my time...especially because the owner of your dealership doesnt care at all about it to take a moment to read and respond to the letter I sent to multiple people at their office. my mom recently leased a honda, but did so at another dealership, so that is one customer you have lost business from because of my experience. my friends, family and large amount of co-workers at my job at the time all saw first hand the terror you put me through, and Im sure feel the same way. The best way to get business is word of mouth and referral and from the other reviews I have seen on your page, it doesnt seem like that is really going anywhere. IF i continue on as a Honda customer (which isnt likely as unfortunately this dealership has turned me WAY off of such a great brand), i will make datmn sure that it isnt here.

frtim

Jul 24, 2013

From the moment I entered Coggin Honda of Orlando, I was treated with courteous and friendly employees. I was immediately shown the models I was interested in with the Sales Representative providing me with all of the necessary information and details. Specifically, Julio Roman and Damien Gonzalez sat down with me exploring all of the options I had from the choice of models to possibilities of sales or lease. They explained each to me in language I could understand and evaluate. They also gave me the time I needed to discern what option was the best. Once I made my decision, they acted promptly to provide me with the vehicle I requested. Additionally, they assisted me with the financing possibilities. Jose Fernandez, then, carefully and professionally guided me through the paperwork and documentation to make my purchase a reality. I have owned Honda vehicles since 1986 purchased from various dealerships in the area. I can sincerely state that my experience at Coggin was the best I have ever had. I enjoyed relating to the staff and felt "at home" in the store. The employees presented themselves in a way that demonstrated to me that they were actually having fun! I highly recommend Coggin Honda of Orlando to anyone who wishes to be treated fairly and in a way that makes car buying a pleasant experience.

Sandeep

Jul 20, 2013

I purchased car and it was very good experience with Coggin Honda Orlando. Everyone was very cooperative .Specially Thanks to Robert Marquez Sales Executive who gave me very good deal and helped me a lot.I would recommend everyone to buy car from him.He is very co-operative and helpful .

M Schmidt

Jul 20, 2013

Best buying experience I have ever had. I wish I had found this dealer many years ago.

jmoore104

Jul 17, 2013

We had an excellent experience purchasing our 2013 Pilot. Buying a new car is very stressful, but not at Coggin Honda. I had gone to my local dealership and got the usual run-around that you expect when buying a car. I found Nelson Merced at Coggin Honda online to be very honest and true to his word. Nelson gave me a price online and I geared myself for "hidden charges" to be sprung on me when I arrived at the store, but to my surprise the price remained the same. Nelson was very helpful and friendly and I appreciate his honesty. Thank you for making my buying experience so positive!

j_campanella

Jul 12, 2013

From the minute we spoke with Felix on the phone about an internet sale to the time we left Elyin and closed the paperwork folder, it was a pleasant experience. Everyone was friendly, helpful and fair. We feel very good about our purchase and our customer support. We will be recommending this dealership to others.

eddie2014

Jul 6, 2013

I had my SINGLE TIRE replaced at Coggin Honda of Orlando at 5:20pm, July 5,2013, with Mathew Mendez, the Honda Service Guy. I asked him regarding tire warranty but he seem not to care and know about it . So I made a call to Michelin for info then I handed my phone to him and the rep from Michelin and Mathew talked . I asked them about any paper work to be done and Mathew said he will take care of it. Finally, at 7:00pm, my Odyssey was ready and a new tire was installed and he wanted me to call the Michelin again to give my Tire info and start the paper processing for warranty. My Goodness! he could have done it earlier in order not to waste my time coz I still need to pick up my baby and I told him that since from the start. A supervisor came in but have done nothing . At 7:10pm, I decided to stop the warranty paperwork coz I don't want stay any longer. So I just paid them the total amount of $286 and forget about the warranty processing. KUDOS to your lengthy and poor service! Let this be my last visit in your center. People Bewarned --> a single tire replacement would take about 1 hr and 50 minutes. So if you have 4 tires...think about it.... if you have any tire warranty , good luck!

biffnugent

Jul 3, 2013

RJ Lindsay and the sales team provided the highest quality level of customer service, experience, and value when we leased our new Honda CR-V last Saturday.

karimgwaduri

Jul 2, 2013

Had great help from Lenny! He knew exactly what I wanted and was looking for. He Gave me space, advice and a lot of great help. Definitely recommend Lenny for the job!

Tim

Jun 28, 2013

Coggin Honda started off seeming like a nice dealership. We negotiated on a used vehicle they had in stock. We made a deal. They charged my credit card for a deposit. One would think that when a deal is made, it should be honored. Not these guys. Because the end of the calender month is coming soon, and contracts cannot be signed before then due to Fedex not being able to get it turned around in time because of the weekend, and because they say they can make more money selling it if someone comes to buy it now, they without warning canceled the deal. Beware, make sure you check the date before making a deal with these guys if you want it to mean anything, though I am not sure it would then either.

HondaCivicDec2012

Jun 24, 2013

Jerry Lovins runs the most unprofessional dealership I have ever dealt with, it has been just over six months since I completed my lease and I am still unsatisfied with it. They are more concerned with attaching an extended warrantee that covers unlimited lamp replacement and wiper blades than finding the right car for you to drive. The sales staff doesn't know which cars are on the lot or what the features of the cars are. If you shop here, beware, and don't opt for the extended warrantee. If you lodge a complaint against the Dealership, and if Jerry calls you back, he will call you stupid and then hang up on you. There are many other Honda dealerships in Orlando, I recommend you go to one of them.Be advised, you may have been told by your finance manager that you were receiving an extended warrantee package for free. I encourage you to review your paperwork, where you will see you have been charged for it. Immediately call Fidelity Warrantee Service to have the package cancelled and refunded to you. If you received a "free" extended warrantee, you will find that you have received one set of wiper blades and the option of $600 in free light bulbs. The rest will be covered by your bumper to bumper Honda warrantee or your car insurance.If you have purchased a maintenance package for oil service, be advised you are being taken for a ride. For example if you paid $1,500 for your maintenance package you will be paying around $250 an oil change, depending on how you drive. Call Fidelity Warrantee Service now and have your extended warranties and maintenance packages cancelled. A 36,000 mile lease will need 6 oil changes, this divided by $1,500 reaches the $250 an oil change.

pakasa

Jun 9, 2013

I walked in looking for a brand new car to buy, and went in with my mother. We asked to speak with someone who spoke Spanish so JULIO ROMAN came to "help" us out. He was eating popcorn and shook our hands with grease and butter all over. We started off by explaining that we wanted to look at cars and prices but that we would most likely not be leaving with a car that night. He said oh no you guys come when you're ready to buy, you buy tonight or nothing. My mother and I obviously thought he was kidding and started to laugh but then when he walked away I sensed that he was not joking so I asked him if he was serious and he replied to me yes, it doesn't work like that. At that point we walked out of the dealership and on the verge of leaving when I thought to myself why give this idiot the satisfaction so I walked back in there asking to speak to a manager and also asked for his name, he rudely held his name tag close to my face and said the manager had gone home for the night but that HE was a senior sales representative. I find that ridiculously because a "Senior Sales Resprentative" would know better, would know how to treat a potential customer and not "kicking them out" because they were not in a rush to purchase a vehicle. Julio also scammed my cousin with his CRV purchase and my mother's car purchase a year prior was also scammed and they did not want to help her out after she drove the car out of the dealership. The place is a joke, WORST CUSTOMER SERVICE I have came across, I assure you that if I would have treated a guest that way at my job, That would of been subject to automatic termination. I hope no one has to relive the experience I had at this poor quality Honda dealership.

AlejandroTorres

Jun 5, 2013

It was a nice experience because they make everything easy, simple, and they like to help me getting the deal according to my needs. Thanks.

CarlosTorres

May 31, 2013

We were promptly greeted and showed us a lot of options. Very patient with us, worked to get us a payment that met our budget. The finance manger was very friendly and pleasant and made the wait "painless". They earned our trust and a returning customer

ppppraisegod

May 30, 2013

We visited this dealer for an oil change. The policy states they take other dealers coupons. The first service tech stated they never take other coupons. When I questioned this he disappeared and another tech took his place. He basically gave us a "song and dance" and then ended with "well my boss is out sick....."We left the dealer and went to a place that knows their business policies. We have been coming here for years for service and sales . Due to the huge turnover of employees lately the service is sporadic and we will not be back.

FrankWA

May 25, 2013

Coggin was able to provide us with the best price for the specific car we wanted, and we did check several dealerships. On top of that, the general customer service, the friendliness of all of the staff we dealt with, and the professionalism and thoughtfulness of Nelson Merced, who worked with us through the sale, was truly outstanding.

indianhead

May 25, 2013

I recently leased a 2013 Honda Odyssey from Coggin Honda, in Orlando. I had the pleasure of working with Nelson Merced who made the whole process stress free. Nelson is very organized and professional both in his explanation of the leasing process and the test drive and the features of the vehicle that I leased.I would recommend this dealership to anyone considering the purchase or leasing of a new vehicle.

dataroute

May 20, 2013

Purchased my previous vehicle from here in 2007 and have used them to service the vehicle since it was purchased. Was in the market for a new accord so trying to be a loyal customer came back to the dealership to see what deal they could put together for me. The sales person (Ozzie) we dealt with was very friendly, helpful, and accomodating (I would give him 5 stars for all of his efforts) but the deal was poor to average. Tried to low ball the trade and wanted top dollar for the new vehicle. We had to work very hard to get a very average deal. When one of the manager's came by (unfortunatley I do not remember his name), we tried to share our overall dissatisfaction about portions of the deal and he seemed very condescending to both of us. I am a highly educated person and understand that you are in business to make money, but the way he talked about it was unprofessional in my opinion. It really isn't my problem how much your mortgage is on your facility, but I am glad he felt the need to tell us that. I did not feel that he treated us well for being repeat customers and having spent over $30K at this dealership in the past. We went to another dealership in town and in less than an hour our first offer was over $2,600 less than the deal we had here that we worked almost 3 hours to get, and this was for the same vehicle. I am no longer a Coggin customer as I have purchased my new accord elsewhere.

epinelli

May 19, 2013

Really a great experience, Very friendly and very knowledgeable. Patiently listened and answered all my questions, I thought the price was fair and financing reasonable.

XxxCarbuyer777

May 19, 2013

The staff was friendly and the sales person Arthur Glass was very professional and courteous. The model I wanted was the 2011 Honda Civic and that was exactly what Arthur found for me. This was, what I call, good customer service. I gave him the maximum rate.However, the finance process was not what I expected. The blue book value of the car is $14,900, but instead, they charged me almost $900 over that price. That was the only part that I didn't like and the reason I gave them a 2 at pricing. The warranty that I got at Coggin Honda was for 75k miles or 5 years at $2k approximately with $100 deductible for each visit.I ended up refinancing the car about a week after, with a better finance rate and an extended warranty of 100k miles/no deductible for $1,600 at my bank. My experience in the past with Hondas are that they are reliable cars. The overall experience was good taking inconsideration that the transaction was quick. I recommend Hondas always, however, just make sure you got the actual blue book value of the used car you are purchasing at Coggin Honda before you signed the contract.

Dalilar3

May 18, 2013

We did not expect to find a dealership in which everyone is pleasant and the overall atmosphere is relax . Nelson Merced was very professional in his approach and help us choose the right car for us and our budget, without undue pressure which unfortunately is what you always expect and dread when you go to a dealership. He is an asset to the Coggin dealership and we will refer our friends and family to him when they are going to buy a car.

boh2133

May 18, 2013

It was very pleasant experience from when we step into the dealers. Qui was very nice, and he explained about all the features on the car.

glendaly

May 14, 2013

Bravo was very feiendly and great to work with. He was not a pushy salesman. He was very helpful. I would recomend Bravo. Thanks for your help.

Unhappy Camper

May 11, 2013

Avoid Coggin Honda of Orlando at all cost. The repair/service quotes you get do not include the outrageous additional fees they charge to increase profit. This complaint is not about the raw dollars I was charged. Its all about the deceit, dishonesty, and lack of courage to discuss the issue with me. I had simple rear brake work done. Rear only pads replaced and rotors turned. They charged me $23.81 in shop fees. No brake fluid was replaced so no EPA issue. I told them the fees were excessive and wanted to discuss it with the service manager. After a delay in an office while I waited in the lounge area they decided the service manager was at lunch and I could wait or return in 30-45 minutes. I ran an errand and returned at the appointed time. Of course the manager couldnt be found when I returned so I kept pressing for another manager. After more delay they produced a person. I have no idea who this person was. I expressed my feelings that the fees were excessive and the way they were applied was deceitful, dishonest, and I would not have had the work done if I knew the true cost. The manager jabbered on about being authorized by the state to gouge. I dont know how much of this was truth and how much was smoke screen. He then acted as if he was going to offer me a complimentary oil change to make up for their shady business practices. I declined before the offer was made. The manager agreed my wait time for an oil change would be in excess of one hour. No thanks. Its not about the $23.81. Its all about working with a company you respect and where you dont feel slimy when you leave. Stay far away from Coggin Honda of Orlando. There are many more qualified factory and independent service providers that will be happy to work with you fairly and make you feel good about your experience. Coggin Honda of Orlando is not interested in this kind of relationship.

JimP61

May 11, 2013

Wive called service dept on Friday afternoon and talked to person who said he was service manager about reinstallation of a nose cover they had sold us when we had previously bought a new 2012 CRV. Person said there was no problem and no cost since we were good customers, having bought other vehicles and used them for our service needs. Wive appears for Saturday appointment and they tell her there will be a $67.00 charge. She explained her previous conversation with them. They in a nice way told her too bad. She left without the installation. Previous dealings with them had been alot better but this will make us question the reliability of their word in the future.

jeannew211

May 7, 2013

Overall experience was good. The only problem was there were several paint scratches. Estaban said they would be touched up while I finished Paperwork w/Alvin (excellent employee). Touch up was not done and salesman said he would call me for appointment. I gave him a week to call and then left a message, and have received no response. GET IT IN WRITING. I signed a blank work order because work was to be done before purchase was completed.

Ra11

May 1, 2013

Had timing belt replaced charged $751.00 quoted $499.00 plus $135.00 belt tensioner ,not quoted a $50.shop fee and service specialist yelled at me when I mentioned what another dealership quoted also did not change oil as requested did not perform service as quoted,oil seals to be replaced did not do very very rude would not ever have service done at this dealership

Monicah84

Apr 26, 2013

I went to Coggin Honda to find a good car and was hoping for great service. My expectations were unexpectedly met. I was helped by Edgar Rodriquez. He was efficiant with the whole process of buying car. I have had some bad experiences with dealerships, which i will respectively keep nameless. I reccomend Edgar when you are looking to buy a car. He is trust worthy and just an all around good guy. Thank you Edgar so much for your help! You are awesome :)

Justearned

Apr 21, 2013

He was real awesome! Helped me all the way. Was very accommodating. Gave me a good deal. Negotiated it very professionally too. He wasn't intimidating, a bit funny and really he was great!

Jimmy1936

Apr 21, 2013

This is my 8th new car purchase from Coggin Honda of Orlando. I cannot more effusive about this experience. The three gentlemen above...showed professionalism, expertise and great customer care. From the moment I walked in there was Jeff Berlin and Nelson Merced to greet me and get me started. Jeff made sure that the car was ready. It was a beaut and had all the extras I wanted. Working with Nelson Merced was a wonderful experience. He was so knowledgable and friendly that I felt as if I were with a close friend: yet he never lost his perspective on the purpose of my visit. After all the necessary paper work, he went with me as I drove my new white Honda Accord showing me all incredible new extras . After we cleared up all the necessary paperwork...I went to Jose "Smiley" Fernandez. He truly lives up to his sobriquet: Smiley. I was amazed at his expertise what with all that paper work for signatures. Never once was I pressured to purchase any extras. He was friendly without being obsequious. We talked about finance, purchase vs. lease and for the first time it all made sense. He went the extra mile with a coating and inside finish: calling me a VIP customer. I liked the sound of that.When all the fine points were settled, signed and delivered. The three gentlemen above saw me out to my car to make sure everything was in order and I was happy with the result: a very professional and caring team.In all my experiences with Coggin Honda, I have to say that this has been the BEST!!!! You are very fortunate to have these three excellent professionals on your staff. They are a credit to Coggin Honda.In his letter back to me about my purchase, Mr Merced claimed he wanted me to be a "customer for life!" That is a no brainer. I am and will be a Coggin Customer for life. I will be the first to recommend this excellent dealershipThree Cheers to the Three Musketeers mentioned above.

jonmtwain

Apr 19, 2013

We have used Coggin Honda before in association with our Costco membership. We have been driving a Honda now for 11 years and having always been told that Honda was a "work horse" we returned. We had every confidence that Coggin would treat us well and Michael Spears with whom we dealt previously did not disappoint. He wasted no time in getting us going on looking at the exact vehicle in which we interested. He had the answers to all our questions, was fully knowledgable on the vehicle, Honda programs and took the time to understand just exactly what we wanted and why. All in all our experience was excellent and we are now driving exactly the car we wanted. This is due in large part to the time and effort put in by the dealership and ore specifically Michael spears. Thank you for an excellent experience.

tnickley

Apr 16, 2013

I just wanted say thank you for the great experience that my wife and I had when purchasing our 2013 Honda Accord Sport from Coggin earlier this month. I have purchased many cars from many different dealers over the years, but my experience with you guys was by far the best I've ever had. From the professionalism, courtesy and positive and upbeat attitudes, we left not only feeling great about our new car, but about the overall buying experience all together. I must say that the salesman that we worked with, Sean Bryant, was outstanding on every level. He made the whole buying experience from beginning to end flawless and enjoyable. Throughout the whole time that I worked with Sean I got the impression that he wasn't just trying to sell us a car, but instead he had our best interest in mind. His straight forward approach made me trust him from the start and I never felt any pressure what so ever. Instead, I got the feeling that he wanted to do whatever it takes to make us comfortable and happy with the purchase that we were making. I'm not sure about the other sales people on your staff, but if they are cut from the same cloth as Sean, then you are very fortunate. Our experience was such, that within a couple hours of leaving Coggin my wife and I were discussing trading in our other vehicle to purchase another Honda from you guys. I am currently working with Sean to make that happen as well. I will happily refer anyone that I know in the direction of Sean and Coggin Honda when they are in the market for a new car.

gacostajr

Apr 16, 2013

The car is great but I was unhappy with the Finance Manager.I was promised a certain interest rate sigbed a contract but the next day I was called and given somethinIg else needless to say a high rate!!. They are worried about profit and not the customer!!

Gene

Apr 13, 2013

Bought a 2013 Honda CRV in February. Very smooth process, got the deal I wanted. Financing part took very long and dealing with the finance department the next few weeks was horrific. I supposedly had some extended months left on the previous car and the finance person told me to call him the next week. I did, but no response. Called multiple times to several different people and nobody from finance called be back. Twelve days later I had to drive down to the dealer and express my concerns for lack of responsiveness and finally got the issue resolved. Next I refinanced for a better deal which included gap insurance. Again the same problem, trying to get my gap insurance canceled that I bought at Coggin. After 11 days of non responsiveness I had t o drive down again and was greeted by a rude person. Once you buy a vehicle they don't provide any more customer service. Awful dealer, I will never buy a car there anymore. I put in an official complaint with National Honda, not that it will make a difference, but at least it's on the record.

yamsamoht1947

Apr 12, 2013

Edwin is an excellent salesman and has handled our needs for a new vehicle will excellent results. We love working with him and the staff at Goggin Honda and wish them all continued success. We always recommend them to our friends and clients. Again Edwin was very helpful and we enjoyed meeting with him.

Liz

Apr 10, 2013

We were shopping for a used honda touring 2011 and made an appt with an internet salesman over the phone.He told us he needed a $100 deposit to hold it which we did.My husband drove it and was not what we wanted it needed tire alignment and then it show in the dash board tire pressure ,transmission as well had problems. The car was not in a condition that should of pass the inspection they do.We did not ended buying from there.We call the same day as we left to please call us for a refund.Nobody ever call us back.Now we look at our credit card statement and they took $500 with no approval. My husband calls and try to speak to our salesman and he is busy. So we ask if there is anybody else we tell them the story about our $500 charge and he says what is the problem you are getting it back.The point is we did not approve 500 and the man says is a waste of time if is $100 and we ask to speak to a mananger and he said it was him. My mouth drop this kind of an answer to a customer.What kind of a mananger is this? It could of being a misunderstanding . The whole point is the rudeness of the mananger.No customer service at all. Will never go back or refer anyone .

Marinella

Apr 9, 2013

Rude customer service regarding a deposit. The should make things more clearing when doing transactions over the phone. The vehicle test driven was honda certified but it needed alignment, transmission was clunky and the low tire pressure light was on. I wonder how thorough their 160 point inspection realily is. I would not visit again . I ended up going with toyota and very satisfied.

20thetouring1352

Mar 29, 2013

I originally browsed through the internet to look for my Honda Touring.When I clicked on the Quote site I was e-Mailed a quote within a few minutes. I wasn't ready to purchase a vehicle at that time so I explained to David to call me back in 2-3 weeks. David was very accommodating and helpful. David called me 2 weeks later and I asked him if I could come in to test drive the Honda Touring and he explained that the dealership did not currently have one in stock,however I could test drive the EX-L. I went in to test drive it and I was impressed with the vehicle and with the attention that David had given me.David and I worked diligently to come up with a good price and the next task was to locate The Honda Touring. David was successful and I am driving The Honda Touring. The staff of Coggin Honda were very helpful and personable. I have purchased many vehicles in New Jersey before moving to Florida and I can honestly say that David Macera,Jose Fernandez,and George Vergos are outstanding helpful employees that know their craft and how to satisfy any customer.

pone1

Mar 28, 2013

I went to the dealership based on previous high reviews to purchase a car.I was treated professionally and respectfully during the entire transaction. The staff went out of their way to accommodate me and find something I would be comfortable with as well as fit my budget. I know I will look to them first should I need to.

Tuggle

Mar 28, 2013

Marcial was patient and worked with us to get the right vehicle at the right price.He stayed engaged even after a month of contact back and forth.

jepg02

Mar 23, 2013

I purchased a 2013 Honda Civic sedan. I am very satisfied with the car, your customer services and the facilities. You were very professinoal.Thank youJorge

MichaelRoy

Mar 22, 2013

I called about a car they had listed on Auto trader talked with Edgar and he said car was available and asked if I would come in that night, Drove in from Kissimmee with my wife and son on a Friday night to see the car. After arrival Edgar went and brought the car up front, Everything looked good so we went on a test drive. Once we got back i was informed that someone else had placed a deposit on the car while we where on the test drive, but since I was there with cash i would be allowed to buy the car. Then I was told that I could not buy the car because the took a deposit from someone else. When I brought up to the sale manager that we wanted to buy the car and that we where there with cash, his response was too bad one of the other 40 salesmen already sold the car and we don't care about wasting your time. Had I been informed up front that the car was sold that would have been fine but to waste my time and I believe sell a car to someone else while a customer is out on a test drive is just wrong. No attempt was made to work out something on another car or see if they could find a similar replacement. The overall attitude was touch luck we sold the car to someone else. Would not return or recommend based on the attitude of the sales manager alone, I wish I had gotten his name but didn't.

4MyHonda

Mar 22, 2013

Purchased a 2011 Civic through Coggin Honda Orlando in June 2012. This was by far the most professional and courteous experience I've had purchasing a vehicle through a dealership. Mr. Bryant and Mr. Meyer assisted with the transaction; both associates are great assets toCoggin Honda!Sincerely,Christopher Riffe

alohaPamila

Mar 20, 2013

Nelson Merced provided thoughtful awareness, efficient sales handling, clear information and prompt communicaztion and service/response. In all my years of buying cars which includes over 12 cars, this was definitely the best service and car buying experience I have ever had. Nelson is personable, reliable, respectful and relatable. I recommend his sales service and Coggin Honda to anyone looking to buy a Honda.

Sfldad

Mar 16, 2013

Very rude customer service from the manager of service dept. There are better dealers around. Highly suggest trying those first unless this is your only option. Even then consider taking your vehicle elsewhere.

sfldad

Mar 16, 2013

Very rude customer service from the manager of service dept. There are better dealers around. Highly suggest trying those first unless this is your only option. Even then consider taking your vehicle elsewhere.

Sfranklin47

Mar 6, 2013

The service that was provided to me was Wonderful! The salespersons were attentive, they and helped me find a car that was suitable to the needs of my young son and affordable for me. I appreciate it!

vircan

Feb 27, 2013

Bought a new Accord here. Did not have exactly what we wanted but managed to order our car. Hospitalized between purchase date and delivery date. So they came to my house with all the paperwork and the car while I was convalescing. I would call that Service Extraordinary! I would surely reccomen this as a place to buy a car. My past experience with Honda for service although over a decade ago would indicate that should be customer-friendly as well

Lottie Junkins, unhappy customer

Feb 23, 2013

I have owned my CRV for less than a year. I have taken it to the "shop" 6 times with insufficient results. Less than a month owning the car, the engine light came on. When I called, I was told to bring it in, which I did. I never got out of the car, the service person, said, I have fixed the problem, it is the gas cap, you didn;t have it on correctly. The light was still on, but he said, it will go off before you get home. It didn't and it didn't go off for serveral more days. I called again and same results, bring it in. This time, I was told it was a faulty gas cap and it had been replaced. I then recevied a letter about the door lock and it was important that this be fixed immediately, but it would only take a few minutes. I called Coggins and told them, about the letter,that my husband was in serious condition and since my car was not yet due for service, could I wait and do it the same time. Certainly was the reply. A few weeks later, I called made an appointment and took it in for the door and to be serviced. Upon arriving there I was told that it would take several hours to be done. I explained that this was not told to me and I had a sick husband at home needing constant care and I could not spend 1/2 to a day waiting for them to fix a problem that was the company's fault. I needed a courtesy car - You would have thought I asked for the moon, they don't have courtesy cars etc. etc. I returned home without the problem being fixed. After serveral telephone calls, the salesperson, agreed to come get my car and have it fixed and return same to me. He did this, but it was not returned the same day, but the next one. Three weeks ago, I was scheduled to take my car in for service, which I did. Something that should have taken a hour according to the service representative took 2 1/2 hours. The radio is not working correctly. I explained to him and them that the local stations in Orlando, where I live, cannot be picked up, but stations from Tampa can - something is wrong. AM Station 540 should be WDBO, yet I am picking up ESPN from Tampa. This was verified and they parked my car next to another car and that car could pick up WDBO 540. Jeff Berlan told me that there WASN'T anything wrong with the radio, it must be the radio station - what??? Less than a week later the engine light came on again and once again I went back. Not only was the engine light on, but the radio still was not working, neither was the information center. After 2 1/2 hours of waiting, again I was told that the gas cap was not tight enough (bull), there was nothing wrong with the radio as it was working, not the stations I want, and the information center was reset. The reset on the information center stayed set for 2 days, it is still not working, neither is the radio. The radio should be under warranty and I want a new one. I also want the information center fixed. My car was not washed either time. I am extremely upset that I cannot speak to a person who will respond to the problems I am having with this car. The customer service and all other services at this dealership is the worst I have ever experienced. This vehicle was purchsed at a time when both my husband and I was recovering from a serious automobile accident, through no fault of ours. I had a broken ankle and couldn't drive for 3 months and he was so injured that he would never drive. There was no hassle on the price and it was paid for by cash. My husband just recently passed away, so all the things he did pertaining to a car I am having to do. Every 1 or 2 years we would purchase a new car and I know that the dealerships like Carl Black and others did everything possible to accommodate their customers. We never paid for a oil change and I did when I had the car serviced at Coggins. They always washed our car, if the service was to be more than 2 hours, they provided a courtesy car. I regret the day I purchsed this CRV from Coggins.

Nick S.

Feb 23, 2013

Where to start? We had found two vehicles online that we were interested in. When we were approached by the online sales person we had contacted he did not want to show us the cars we wanted to look at and had us walk all around the lot to find the car he wanted to sell us. He did not know where his cars were located and showed us random vehicles. We would have overlooked this, but then the car that he showed us was ridiculous. It had a small amount of damage because of the lock mechanism they put on the car and had not passed inspection but he assured us, "it would pass because the car looked good and had really low mileage" and that the damage they inflicted was "not a big deal." He proceeded to tell us how we did not want the cars that we inquired about and kept pushing this car that had not passed inspection yet. He kept saying that we would not find the car we wanted for the prices we were looking for. We basically argued the whole time until he realized that he was not getting anywhere with us and brought somebody else in. Needless to say we left without a car; we will never be going back to Coggins. FYI: We got a vehicle that we were looking for at a decent price at Sports Mitsubishi Subaru.

ctopgun

Feb 15, 2013

Hello Gentlemen, I just wanted to pass on a wholeheartedly thank you, for your support during my time of car-less-ness while in the Dallas Texas area during my vacation. We went to approximate 10 dealerships within the Dallas area, but thanks to my brother Jerry Gunter (JT),at Coggins Honda , Orlando Florida for listening to our concerns, and convincing us that we wanted to be in a Honda and nothing less. After pondering on how to help us, he first looked at their stock at Coggins Honda in Orlando, and other Coggins Honda affiliates. Jerry said let me call you back my boss, Jerry Lovins have some contacts in the Dallas Area. Shortly Mr. Lovins came on the phone, and told us where to go. He stated that If you're Jerry Gunter family you're our family(Honda). Mr. Lovins, directed us to go to David McDavid Honda of Irving Texas, right off the Belt Line, which is approximate 10/15 miles from our home. He told us not to worry, we will be taken care of. He directed us to see a Mr. Michael Sawin. After arriving at the dealership, we were walking around looking at new cars, and Mr. Sawin, approached us and asked us were we Mr. and Mrs. Cliff . Gunter. It shocked us and I said yes. He state that he had spoken with Mr. Lovins, and he told him to take care of us. Michael said pick out what you want, and you're going home with the car today. I was shocked. Michael and his staff was great, and he spoke highly of Mr. Jerry Lovins, and said he must really respect my brother highly. It took us less than 30 minutes to get a car. This wouldn't have happen if it wasn't for Jerry (JT) and Mr. Lovins customer service skills. Whats so unique, about this sale, the General Manager, got involved in helping us and he stressed that you're family. When we walked into the dealership, we were treated like Royalty, and thats the way we was treated by the David McDavid Honda Family. The Coggins Honda, Team, and the David McDavid Team, truly helped us in a time of desperation. I can only recommend a great team of Honda Experts from the East Coast, all the way to Central Texas. Again a Great thanks to all for making this happen. My wife and I really love the New Honda. Jerry if your Boss doesn't get this pass it on to him, a Big thanks from the both of us. This is her first week in driving the car, she's excited. "Success isn't rising to High Office, it's rising to Excellence on whatever Path you've Chosen."General Robert Magnus Clifford "Top" Gunter, MBARichmond, VA 23224

Pilot2013

Feb 13, 2013

Excellent people who care. Great selection of the exact vehicle we were looking for. Honored Truecar quote and was offered a fair trade-in value. They worked hard to get me into the vehicle we wanted for a price we were happy with. Everyone we came in contact with was nice, and helpful. 2nd purchase there and would definitely purchase again and recommend.

graham739

Feb 10, 2013

We bought a used car from this dealership. The salesmen was OK and we seemed to work out a fair deal on a mini-van. My wife went in to finish the deal on her own (IT was for her) and they proceeded to take complete advantage of her. The deal was an OUT THE DOOR deal, yet they charged $2K in fees. The finance person was EXTREMELY rude to her the entire time. Talking down to her like she was 3 years old. Then, they completely messed up the loan after that... we are STILL (2 months later) trying to fix the mess of the deal.Do not walk, RUN...away from this dealership. Trust me.

HappyWithNewCar

Feb 2, 2013

We did our deal on line. It was a pleasure working with Cricket. Customer service was very good. The vehicle was everything they said it would be.

reich

Jan 31, 2013

Dear Cindy,Thank you for writing.Living in Clermont, I would have preferred to purchase my vehicle from your dealership. That is why we went there first. Your sales manager/staff could not agree to what we were willing to pay for what we considered to be a "used vehicle" i.e.; had been used by your dealer's owner for X amount of miles. Yes we understand the "title" issue but it still ran around town, may have received abuse, etc., etc. Not that we were offering a blue book used car price, but a better price than he was trying to get.In addition, this wasn't the car we were looking for to start with. The vehicle I am referring to is the white Pilot sitting in your lobby offering $1.00 off per mile. We originally wanted a Pilot with cherry exterior and black/dark grey seats on the interior. Which you did not have on the lot. All of your cherry vehicles had light interiors. So why should I pay a premium price, for a "used vehicle" when it's not even what I wanted. I was willing to purchase something that I didn't really like if the price was right; it wasn't.If I could make a few comments. In these times where competition is so fierce, negotiation is super important and sometimes it's better to loose some profit in order to gain a new customer and secure a sale and future sales. As a business major, I understand how expensive it is to acquire a new customer. My former cars were BMW and Volkswagon and I made a comment to one of your salespeople how those dealerships offered coffee and juice to their customers. To my surprise, the comment was that they get you on the car price. I thought his comment was correct, until I left your dealership and went to Coggins Honda in Orlando (Orange Blossom Trail). Wow!!!! what a dealership. They had the car I wanted, cherry with dark seats and only 7 miles on it. We agreed on what I felt was a fair price for both parties and guess what. They have several brands of coffee, donuts, tootsie rolls, mints, pretzels, a popcorn machine, and huge TV with current movies playing continuously. All for free. Better than BMW and Volkswagon. Now that is wanting to win customers. Not only did we purchase the car, but other services. Maybe you guys can learn something here. I was certainly impressed, and they had a full waiting area with people getting their cars serviced.I apologize for the length, but I hope you appreciate that I am trying to help your dealership better itself so it can acquire a larger and broader customerbase and expand your business, for me, the customer. Believe me, word of mouth is much more effective than a color postcard. I'd like to get serviced and purchase my next car in Clermont (2 years), but you have huge shoes to fill. Hope you can do better next time.David ReichPSThose who do not pay attention to past history repeat their errors.Those who continue the same behavior continue with the same results.

Tnbound13

Jan 22, 2013

I was just in town for a few days. My check engine soon warning came on in my 2012 Honda odyssey. With several Honda dealers in town, I just went to the nearest one. George Vergos was very friendly, curteous. Up front about possibilities of solving my problems. The dealership has very excellant accommodations for their customers. Even though the total time ended up being a few hours, the problem was resolved, updates were made to my car computer, and the car was washed. The best part that all expenses were covered by warranty. Highly recommend this Dealership, especially the service department.

Bbond36193

Jan 22, 2013

Micheal did a very good job of delivering the vehicle I wanted at a very good price. I did not feel pressured at all. I felt that he heard my concerns and addressed them appropiately. After the sale, he was great at handling everything.

Coggin Fan

Jan 21, 2013

I am a first time Coggin customer. I had visited every Honda dealership in Orlando to fix a problem that nobody could take care of. I was very depressed and thought I would have to get rid of my car. A friend told me to drive the extra distance and see the assistant service manager George at Coggin Honda. He is a retired mechanic. I made an appointed and off I went. George listened to my complaints and understood my reservations. George explained that he was going to start at the beginning and put my car in the shop. He then introduced me to what he called a no pressure salesman named Nelson Merced who is also the internet manager. Nelson showed me all the new models and knew his stuff. Two hours later George told me what the problem was. Still afraid to spend any more money to fix my car I was assured by George it would fix the problem. IT DID!!!! I was so happy with the treatment and expert service that I had my car fixed (when no other dealer could) I bought a new car too. If you want expert service for your Honda see George. George and Nelson made me a Coggin customer for life. I now own two Hondas and they will never go anywhere else. It is worth the drive.

jomar227

Jan 19, 2013

Car was brought in for service. Service Advisor processed work order. Car went to shop. Returned without repairs being made. Advisor stated car needed repairs that were not warranted. After speaking with the technician, technician agreed Advisor presented wrong information.

JosephV

Jan 18, 2013

On January 16, 2013 I brought my 2002 Honda Civic (purchased new at Coggin Honda) for service. Service Advisor Jacob wrote the work order. While waiting at dealer for completion of the work, Service Advisor Jacob advised me that the technician could not find the leak in the tire I pointed out at the write up. I told Jacob to take it back and look again as I had to add air that very morning before bringing the vehicle in for service. Later Jacob returned to advise me that the tire was dry rotted and leaking from the side wall. After discussing purchasing new tires I requested to see the tires to see how much thread was left on the tires. When Service Advisor Jacob brought me to the shop to see my vehicle up on the lift, I observed a nail in the thread on the very tire I pointed out at the initial consultation. I put liquid on the nail and it bubbled indicating a leak. I was astonished that I was told an untruth. If I, an untrained person, can find the leak, why can't the tech or is there another motive? I spoke with Customer Relation Manager Jeff B., who had resolved issues with service in the past. Jeff and I went back to the shop. Jeff called a Service Tech and the Service Tech sated that "by law" they cannot repair the tire because it was old. (There is no law) That had absolutely nothing to to with the initial assessment that they could not find the leak, then telling me the tire was leaking from the sidewall.Instead of resolving the issue, of the leak that I found instead the technician attempted to sell me new tires. I initially would have accepted Servisor Jacob's word and purchased new tires if I had not witnessed for myself the nail in the tire.I told Jeff to bring the car down and I would take it across the street and have the tire repaired which I did without an issue.I was looking at purchasing a new vehicle from this dealer, speaking with Sales Agent Crickett, while I was waiting, but after the issue with service I will not be purchasing a new vehicle there.

mostlygood

Jan 9, 2013

After confirming that a certain CPO Accord was on the lot, I immediately ventured over to see the car. I was told to ask for internet manager Brad McGregor. I stood around for 15 minutes waiting for Brad, and when he finally came out, it was as if he had zero knowledge of the extensive conversation I'd had with their internet rep. He then kept me waiting around for another 15 minutes before telling me that the car I had specifically come to see was "unavailable" without any further explanation.I would overlook the small and slightly run down facility if their customer service was superlative. Sadly, this was not the case - I left feeling misled and unhappy.

RCN

Jan 9, 2013

After confirming that a certain CPO Accord was on the lot, I immediately ventured over to check it out, and was told to ask for internet manager Brad McGregor. After standing around for 15 minutes waiting for Brad, he finally came out and asked me what I was here to see. I told him the specific car that I came to check out, and after jerking me around for another 15 minutes, he told me the car was "unavailable". I was willing to overlook that the facility itself was small and slightly run down, but their poor interpretation of customer service was what stands out in my mind after visiting Coggin Honda.

notafan

Jan 9, 2013

I have taken my last trip to Coggin. After using them exclusively since I bought my 2007 Ridgeline I have decided that I am tired of getting my vehicle back worse than when it went in too many times. I own two 2007 Honda Vehicles. The Ridgeline and an Odyssey. Some quick observations:1) Except for a few service advisers the rest are pretty much useless and know less about my vehicles than me. I have seen them let 2 great service advisers go and I was told it was because they got back bad reports when their customers where surveyed. 2) When you bring your vehicle in, the time estimate should be multiplied by 3 or 4. So a 1 hour oil change is more like 3 or 4. 3) The complementary car wash is done about 30% of the time.4) For the good though, the facilities are great. They have snacks and you can watch a movie while you wait. Although the movies they have on are not kid friendly and one time I had to rush out of the waiting area with my 4 year old.Now for my personal experience. Starting with the Ridgeline. Early on when I first bought it I brought it in for an oil change which I was told would be about an hour. I waited and about after the second hour I went to seek out my service adviser. He was sitting at a desk chatting with other advisers inside. When I asked him about my truck, without even looking, he told me it was still being worked on. I walked back to where door and window where in the back and saw 3 employees leaning against my truck eating lunch. I went back and told the advisor that it was in fact done and that there were people leaning on it eating. He then went and got my vehicle.Next they found two small leaks at different times. One was for the transmission cooling line and the other was a leak from a seal on the front on the motor. Both times they told me the cost of the repairs and both times I had to argue with them explaining that it was under warranty. Both times they fixed it, but I had to explain this to the service managers. After one of the repairs I got about a mile away and the "D" light started to flash. I live and hour away so a week later I brought it back as the tech forgot to hook up a sensor when doing one of the jobs. Lastly on the Ridgeline, I brought it in one time for an oil change again. I left it there and picked it up. Got home and parked it. Pulled it out of the garage 3 days later and noticed scratches going down the front fender. Further examination showed the front wheel had a chunk out of it and the tire had a chunk out of the side wall. I have no proof they caused the damage, but I know for a fact I did not hit something. On to the Odyssey. The ride had become very noisy so I took it a tire place and they told me the CS4 Coopers were shot and the source of the noise. Had the tire place put on 4 new Goodyear Comfortreads and ever since it had a horrible shake. The tire place balanced the tires several times and told me there was something else wrong. So off to Coggin I went. I was told it needed the axles replaced on both sides and it needed a side and front engine mount. I purchased the parts myself and did the labor. After replacing the parts, the problem persisted and I was told it could be the torque converter possibly. Long story short and after over $1000 dollars it turned out that a special kind of balance was needed. See the odyclub forums for more information. The last straw was last week I took the Odyssey in for an oil change. The adviser asked if there were any other concerns. I said yes, there is a noise... Went back 6 hours later. No oil change and the adviser brought it out with the spoiler rubber tied in a knot around the grill. I was told it came in that way. By the way, the oil was not changed!!! They did diagnose the noise for $67

adrianaih

Jan 3, 2013

The staff at Coggin Honda was very friendly and even though it was very busy when I came, they made sure I was well taken care of. The car I test drove and ended up leasing, had a screw on one of the tires so I had to come get it the next day. They did lend me a dealership car to drive home. When I picked up my new car, it was clean, had a full tank of gas and ready to drive. I would defently recommend this dealership to those car shopping out there.

marielys.rodriguez.5494

Jan 1, 2013

Excellent service. Sales agent has a great knoeledge and expertise abot Honda Cars. He maintained a very professional attitud and was able to answer all my questions with ease.

blondehunter

Dec 25, 2012

I went to Central Florida Toyota to look at a car. The salesman was snide. He showed me only the car I had inquired about (internet)and did not attempt to show me anything else within my budget. I left with the impression that he didn't think a woman was a serious buyer (without her husband). As I was leaving I saw Coggin Honda on the other side of the road, so I stopped into their used auto area. I was greeted warmly by Mark Bhimani. I told him what I was looking for, and he took me to the lot and showed me a number of cars meeting my criteria. I liked one in particular, a Honda Accord, and he went to great lengths to show me all of the aspects of the car, and the Carfax report. I told him that I was still in the "looking" phase, and he respected that and allowed me to exit without any hassles. Two days later I returned to Coggin with my teenage son (whom the car was for). We had looked at cars at other dealerships, but I saved this one for last because I thought it would be the right one for my son. Again, Mark greeted me warmly; we looked at the various cars on the lot, and settled on the Accord. We did a single round of negotiating and settled on an "out-the-door" price which accommodated my budget. My son was thrilled, and I can honestly say the buying experience was pleasant rather than painful! Go see Mark if you are looking for a used auto. He is nice and honest and doesn't try to push you into something you aren't looking for.

Jlserrano

Dec 22, 2012

I wanted to say that nick bravo did a execelent job always answer my calls always was there for me. So all of my friend will be doing business with nick. Thanks nick.

walt haas

Dec 22, 2012

Service was excellant, and David was an excellant salesman to deal with. Was treated with courtesy and respect. David wes very knowlegable with the vehicla and took the time to explain every question we had. Walt and Patti Haas

LOYALTY IN QUESTION

Dec 21, 2012

I am a loyal Coggin Honda customer on OBT in Orlando for 20 years until NOW. I have still have yet to hear from Jerry Levins, Coggin, General Manager. My loyalty was broken when I took my Honda in for approx 300.00 dollars worth of services recently- Automatic Transmission, Power Steering, both fluid exchanges. I also had my service advisor, Enrique look at my battery terminals which we building up with blue corrosion. He advised on a battery service cleaning which included putting protective pads on the terminals to prevent future corrosion build up. After 2 hours waiting at the dealership, Enrique drove my car up to the service lane for me to pick up my car and pay for my bill. To my shock and horror, I showed Enrique, the poor unfinished job on the battery cleaning. The pads were put on however the blue corrosion was still on the battery terminals. To make matters worse, Enrique "advised" me that the blue corrosion was caked on because of the heat and could not be removed!! I then started to remove the "caked" on blue corrosion with my fingertips!!! Not only did the tech did a poor job on the service, the service advisor then covered the mistake with this incredible story! I let Enrique know that this work is unacceptable. He then drove it to my car to the service bay to get it corrected. I then shared my negative experience with Cal, the service manager. Cal was livid, then he got on the phone, then told his shop foreman to get my problem fixed ASAP. I also explained to Cal of the complete experience I had just had. I do not expect this type of shoddy and dishonest dealings with a reputable dealer like Coggin. Please address this matter and perhaps me and my friends will still be loyal customers at Coggin!

ntd1

Dec 19, 2012

I had a service issue with poor quality service regarding battery cleaning service by the tech and the follow up response by the service advisor. Cal, who is the service manager and Jerry, the GM of Coggin are addressing my concern right away. Thanks to all involved! As a concerned customer, I always check the finished work of my automobile before I drive away from the dealership! Unless the integrity of the service and the quality of work after the sale improves gets addressed by senior managers, then I can only tell current customers and potential customers to Coggin Honda on OBT when it comes to servicing your Honda use much caution. DO NOT accept nothing less than the quality of service that you paid for! I have been a loyal customer of Coggin Honda going back to the old days when the dealership was near the FL mall.

Rileyroo

Dec 18, 2012

Had to get a a new car quickly, and this dealership was the first one i went to. I think i will stick with this dealership for a long time. The service the deal great salespeople all impressive.

kvcivic

Dec 12, 2012

Sales staff willing to work out the car sale to meet our specific needs to be most affordable in car payments.Alvin & Luis very accomadating.

Sporty look

Dec 6, 2012

very courteous service.Excellent amenities provided.

Jay A. Yohn Sr.

Dec 6, 2012

Dealer has been great for the purchase and the follow-up service on the 3 Hondas we have purchased there in the last several years.

jeffandsally99

Dec 3, 2012

Hands down best experience I have had buying a car. Nelson did great job taking care of me from start to finish. I will be a repeat customer! Thanks for the great deal and buying experience!

Bruce Kordich

Dec 2, 2012

Have bought cars from Coggin Honda for years and have never had any type of problem or concern with staff or vehicles. That's why I keep coming back.

monisha73

Nov 28, 2012

Iam very please with my trade buy car experience. Mr. Tunde made everything easy for me and help me alot by being patient. This is my third car from this dealer and loking forward to buy a car for my son soon! Thank you all

varunrimmalapudi

Nov 27, 2012

firstly, they gave me a good price, i give them that. But after the sale they pretty much beg you to buy other insurance products like extended warranty and then i get calls and e mails from the sales people asking again and again that i give them a 5 star rating, which is a lil irksome. I was the one spending my money on their product and was expecting a more pleasant experience, i dont think i got that

br49uce

Nov 27, 2012

The experience started out fine. I started with Nick but when he was not available we did the deal with Roberto. He was very thorough and accommodating regarding the car and our trade in. We did wait a long time to do the paper work which was quite frustrating. The car is very nice but did not come with a spare key or valet key. We were assured by Roberto that he would contact the previous owner to get them. I have not heard from Roberto. I sent an email to Nick Bravo requesting the same thing as a followup to his email requesting feedback on my experience. I got no response from him either. I called the used car office yesterday morning (11/26) and spoke to a rather abrupt "manager" regarding the issue. He was less that receptive and basically told me that the dealership had no obligation to provide additional keys if they were not provided when the car was traded in. I could purchase a replacement. His tone was more than condescending and quite frankly made me angry enough to say that this needed to be resolved or I would not bring the car in for servicing with Coggin and would share this experience on the internet. He called this a threat and that my attitude made it hard for him to want to help me. I told him if Coggin had their act together they would have collected the keys when the car was traded in. With that, he said he would talk to Roberto when he came in at noon. I called Roberto at 5PM and left a voice mail. No response. This experience is more than a disappointment. If this is the way the used car department works, what else is suspect. All I wanted is a second key and valet key for a car that I purchased in good faith. Hard to be loyal to a company that treats customers this way.

lymaris

Nov 21, 2012

We walked in to Coggin Honda to acompany my mom on a new car purchase, & never would we have imagined that we would walk out with the floor model!! lol! We were so pleased with the service. From the moment you walk-in until the end, you are treated with respect and friendliness. We will so be referring future interested parties. Our salesman Ozzie Torres was a "GREAT" person to do business with. He was "ALWAYS" courtious and so professional. And even though we are a hand-ful(LAUGHING) he still new how to please are every request. But never the less "EVERYONE" at Coggin Honda is a pleasure. We look forward to our scheduled services to see all the friendly new faces we met. Thanks (PLEASED CUSTOMER):)

edward.armasaguilar

Nov 12, 2012

Roberto was very helpfull, and really explained us about the benefits purchasing this vehicle for my daughter, and she is very happy and satisfied for the help and colaboration received by the sales person.Thanks, and we will be back for the purchase of a anothercar.

esumner

Nov 12, 2012

My husband and I had started looking for a new vehicle about 7 months ago and after deciding to go with either a Honda or a Mazda we began contacting dealers in our surrounding area. We did contact Coggin at that time and unfortunately got a salesperson that we felt was not someone we wanted to deal with. After some frustration with all the other dealers we put our search on hold.Forward to this past week, we picked up our search again and finally decided to go for a new Honda Civic LX Coupe. I signed on to TrueCar.com to see what was around and was contacted almost immediately by Mr. Moushon. He was very friendly and patient as we exchanged emails for about a week and nailed down the price and answered my questions. I saw that there were some mixed reviews about this dealership (as with almost any others really) and was a bit nervous about how it would all go when we went to pick up the car on Saturday. Would there be any add-ons or surprises?I have to admit I was fully expecting to go in to the dealership with a battle on our hands or having to walk out with our check in hand, but the exact opposite happened. They honored the price we agreed to with absolutely no problem and even came in a little less when we signed our check over. Elyin in the finance department could not have been any nicer to deal with and helped so much in making our transaction smooth and painless. No pressure to do anything more than we wanted to and no attitudes whatsoever. They were both very friendly and professional and we would recommend them to anyone looking to go Honda.Thank you Michael and Elyin!

irisjazmin

Nov 11, 2012

Just purchased my first Honda! Both Jeff and Mike were very knowledgable and passionate about their product, not one of my many questions went unanswered. Very friendly and comfortable atmosphere. The Finance Team, Sammy, Alvin and Smiley were very patient and good humored. My experience at this dealership was a very positive one and I will recommend it to my family and friends.

whoaitsella

Nov 5, 2012

I would highly highly recommend Coggin Honda to my friends and relatives. Let me just say, that I had a horrible experience with Holler Honda for the past 2 weeks and I just eventually gave up on them. I called Coggin to just inquire about Hondas, and they were really nice, helpful and friendly. Their customer service was excellent and their finance person was helpful as well! When i purchased my car last thursday, i got there at the dealership late (6pm). Jeff Pender was amazing, he worked with me and was nice enough to stay until 11pm at the dealership. I felt really bad about making him stay that long. But he still worked with me, and even took the time to explain a lot of things before I left. I now have a brand new 2012 Honda civic coupe! I love love love it!

Richards

Nov 2, 2012

I shopped the entire Central Florida area, and found that Coggin Honda was the best deal in town. Nelson M. was my salesman, he was very honest and caring. and above all a man of his word! For a real deal and a huge dealership with great deals, I would RUN to Coggin! I do not work for them, I am a true customer who always gets the best deals, and this was one of them!

Brealit

Nov 1, 2012

I will start by saying this - this is our second Honda in less than a year from the same salesperson (Israel (Izzy) Sanchez) and Coggin Honda in Orlando! The service here to us has been second to none - as Izzy is highly personable, a true gentleman, and gets right to the perfect deal for you. He listens well, and makes sure things get DONE! Even - and more importantly - the management and financing staff works as a real team - no pressure - just great logic, and willingness to make you feel like a special customer - almost a friend. This has been one of my best car shopping experiences - and I have had the pleasure of dealing with just about every department - and the service is indeed consistent. Just as one would expect.Lastly, love my sexy white Accord coupe - not what I thought I was after - but certainly, the perfect fit for me!Thanks again!

tonys

Nov 1, 2012

Service is good until you sign the dotted line. Anything that is owe to you make sure you get it before you sign the contract. Coggins honda in orlando do not honor their word. The gm will not return calls if you have a problem....The customers relations manager have a really bad attitude (Nasty). I wouldnt recommend this dealership to anyone!

Breezy 118

Oct 31, 2012

What else can I say, Jose " Smiley " and Nick, You guys are the best! Couldn't ask for a better car buying experience! They worked hard to get me into a car I never thought I'd never be able to have anywhere else! Truly thankful and super happy! If anyone that reads this wants to feel comfortable and welcome at a dealership, make sure you see Nick and Jose at Coggin Honda of Orlando! Thanks again guys!

Robin

Oct 31, 2012

After being an owner of Lexis for years and recently an Escalade owner twice, I have to say I was never treated as decent as I was at Coggin Honda! Nelson Merced was our saleman. He dealt with us from the beginning to the end and never mislead us in any manner. It truly was a wonderful experience. I also have to mention I have bought my college bound daughter also from another dealership in the area, and never was treated with such honesty as this dealership has. I would recommend going to this Coggin for the best deal!

mdoorn

Oct 27, 2012

Mike Moushon at Coggin Honda of Orlando was an excellent Salesman whose professionalism, knowledge and pleasant personality made my experience hassle-free, stress-free and enjoyable. I highly recommend Mike Moushon and Coggin Honda of Orlando!

ALONSO A VERY SATISFIED CUSTOMER

Oct 20, 2012

EDWARD ARMAS WAS WHAT COGGIN HONDA NEEDED WITH OVER 9 YEARS USING THIS DEALER THE SERVICE AND ATTENTION HE GIVE ME AND MY WIFE WAS MORE THAN ANYONE EXPECTEC,HE WAS KNOWLEDGEABLE AND HELPFUL. ALSO HE GIVE US THE BEST DEAL,WE HIGHLY RECOMEND HIM. P.S.:SO IF YOU WANT THE BEST SERVICE,MAKE SURE TO ASK FOR (EDWARD ARMAS-SERVICE ADVISOR)

ALONSO " A VERY SATISFIED CUSTOMER"

Oct 20, 2012

EDWARD ARMAS WAS WHAT COGGIN HONDA NEEDED WITH OVER 9 YEARS USING THIS DEALER THE SERVICE AND ATTENTION HE GAVE ME AND MY WIFE WAS MORE THAN ANYONE EXPECTED,HE WAS KNOWLEDGEABLE AND HELPFUL AND HE GIVE US THE BEST DEAL..THANK YOUP.S.:IF YOU WANT GREAT CUSTOMER SERVICE ASK FOR (EDWARD ARMAS. SERVICE ADVISOR)

jharbers

Oct 16, 2012

I went to several dealers looking for a new car, when going to Coggin I found that they were friendly yet not pushy. JT spent time with us to make sure we found the care we needed. On return to get the coating for the new car JT was there to help me out.

mike bush

Oct 11, 2012

I have purchased or leased 5 vehicles from Coggin Honda in Orlando, and have never been dissatisfied with their sales force. I have dealt with their service department for about 20 years and have been satisfied with them, also. Unfortunately, the 2004 Civic Hybrid had a problem with the transmission, and each time it would start to shudder and jerk upon acceleration from a stop, I would take it into the service department and there was a "fix" for it, with the exception of this last time. It became unfeasible/uneconomical to replace the transmission, so a new car was in play. I could have gone across the street or to any of the dealers nearby, but I stayed with Coggin. Why? I like the product, but, moreover I like the people. I had been assisted by Mr. Vern Smith, of the service department in the past and asked for his assistance on this occassion. I will asked for him, by name, in the future for routine or other service. Vern introduced me to Sean and in turn to R.J.Lindsay. I also worked with "Smiley" Fernandez on the paperwork, of which there was a LOT! I got the overall feeling that they were all there for me. I have driven my new Civic for a week now, and am pleased with the performance. It also seems much bigger inside than my Hybrid, which I really liked and enjoyed driving, until the "judder" problem

cameragirl41

Oct 11, 2012

Having been a customer of Coggin Orlando and owner of Hondas for years, when my son's car was injured beyond repair, I called Cal Piper, Parts and Service Director for contact names in the Used Car department.We were directed to Arthur Glass, who was very knowledgeable, also professional yet friendly, to the extent my son found the exact fit that he needed in a car. All his questions were answered.For the payment end we interfaced with the business department, specifically Alvin Santana, who spent an adequate time, answering questions and providing us with various financial options which were very helpful. The same professionalism yet warmth was exhibited.Cal Piper directed me to people that gave us a satisfactory purchasing experience.He initially took the time out of his busy schedule to talk with me.Coggin Honda goes above and beyond whether it's waiting for your car to be serviced (when you can use a computer, watch a movie and/or drink some coffee, freshly brewed at their snack area), or just car shopping.They keep you informed because they ARE informed.

Jungie

Oct 8, 2012

I recently had that new car urge and the buying new car dread. Using my Costco membership as a starting point I was contacted by Mike. My son and I went to the dealership on a Sunday and met Mike. We first had a discussion on what car that I was looking for and then we pursued the large inventory, test driving a CRV,my choice. The color that I really wanted was not available but Mike found one at another dealer and the next day I drove home in my beautiful new white CRV. My son now has my 2006 CRV and we are both happy with our new Honda's. And especially pleased with the professional and personal care working with Mike. I am sharing my good experience with all of my friends.Joan Woodson

Dukester4334

Oct 3, 2012

I own a 2005 Honda Civic Hybrid and took it in to be diagnosed, and this was done at no cost to me. They discovered the IMA battery was bad and are now giving me good will assistance and have reduced the price of a new battery by half.

Kingcityboy84

Oct 2, 2012

All around great customer service. They really were patient and tried to get me the best deal possible. I was thoroughly explained on all the features of the new car and I am really happy with my purchase. I definitely recommend buying from here .

cincam33

Sep 26, 2012

The staff was very helpful and accomadating. They provided the best customer service. They listened to my needs and worked with me instead of selling a vehicle I did not want.

DPF

Sep 21, 2012

Thanks to Izzy Sanchez, for his professionalism, expertise and friendliness. We have never been dissappointed when working with Izzy on purchasing a car. Showed us our options, we picked out our car, he worked out the finances, couldn't get any easier than that! This is our second car purchased from Izzy. Thanks again Izzy.

Jarlatin

Sep 18, 2012

Mike moushun made buying my new CRV easy and stress free I will recommend mike to all my friends and family great experience I will go back for my third one thanks

Maria Alice Moura

Sep 16, 2012

I was very happy with the services I received throughout the purchase process of my Honda with Coggin. They went for the model I wanted, in the color I wanted, at a fair price. I thank both Mark Kelly and Alvin Santana very much for their kindness and professionalism. And will certainly come again and recommend Coggin to my friends.

honda nightmare

Sep 8, 2012

More con men than a marx bros. movie. If you ever thought a hand shake and a signed document ever meant something you'll find out it does not at Coggin Honda!This Dealership is the biggest proof that Rip-Off stereotypical car salesman do exit.Expect nothing unless your review is held hostage till it clears favorably by the new car sales management.Expect even less from used sales management.This review is written by a 54 year old veteran!

Julio Carlos

Aug 31, 2012

We were very well attended in Coggin Honda of Orlando. The seller, Mr Ricardo Rodrigues, it was very nice, answered all our questions and doubts.With all certainty i would recommend this provider for my friends. As for the product purchased, a Honda Fit, i already knew, because I have a in Brazil and I am very pleased with it.

everythingelse248

Aug 25, 2012

This is my third car from Coggin Honda and as always I recieved a fair and honest deal. I worked with two great salesmen, Jerry Guther and Dustin Bales. Both were courteous and professional.My lease was up on my 2008 CRV, and I was going to intially purchase the lease and ended up finacing a 2012 CRV. The deal was just to good to pass up. I love my new car! Oh, and Eddie the finace guy was great too!

mgribov

Aug 18, 2012

Alvin provided amazing service, which exceeded our expectations about car salesmen. His honest and straight forward approach helped us choose the best car and got us the best deal on a Honda Civic, and we were able to finish everything up in the same day. Every salesman is different, so highly recommend turning to Alvin when shopping at Coggin.

9thhonda

Aug 18, 2012

Talked with Nelson Merced over the phone looking for the best price on a Honda Odyssey Touring. I had no previous contact with Coggin Honda of Orlando. Nelson was very friendly on the phone and not pushy with his salesmanship. Coggin Honda matched a very good offer from an Atlanta dealer and included some optional accessories that other dealerships would not. Price quoted was the actual out the door price when we picked up our new Honda. No hidden fees.

richeastment29

Aug 9, 2012

Very poor service and experience today.... Visited dealership after making an internet enquiry last night. Was told on arrival 'I can show the car but, ITS BEEN SOLD 20 minutes ago!!! 'I called you....Twice in fact!!!!' Extremely poor customer service!!!!!!The sales man, Edgar, was rude, uncourteous offered no alternatives, I hope he doesn't reflect the standard of service on the rest of the employees....

philphilip

Aug 7, 2012

would recommend this dealer to any 1 my daughter and my self had great service sales and repairs honest all around no pushing into buying like to thank sean bryant insoles and eric ventura in service

ravi naik

Aug 6, 2012

give excellent service.very informative. verygood pricing.overall i amm very happy with my dealings.lot of choise of cars.very friendly.very knowledgebale people.

Ridge Buyer

Aug 5, 2012

Coggin Honda was a good dealership to visit. Sales staff was knowledgeable and helpful. No pressure but very willing to work with us.

colleenON

Jul 30, 2012

My mom and I went to this dealership to get her a new car. We had done some price shopping online so already had a price before going in and it was the best price we could get. We really lucked out as once we went in we were working with Nelson who was super helpful and not pushy at all. Surprisingly everything went smoothly with the price quoted being the price we got with no additional fees or costs. It was a really good car buying experience and both my mom and I really appreciate the service we received from Nelson and the dealership overall.

akmaddux

Jul 27, 2012

Sean worked diligently to get the help complete the transaction quickly, helped us get the pricing and financing we needed in order to make this transaction work. I have purchased 4 other vehicles from this dealership and each time they exceed my expectations.I have also found that I can trust my service advisor to keep my vehicles in top shaped without unneeded service.Overall this is one of the few top dealerships in central Florida.

wilmore97

Jul 26, 2012

I had a great experience at Coggin Honda of Orlando. I had worked out the price before I came, so I just had to fill out the paper work. I was there less than two hours, and everyone that assisted me was great. They had the color car I wanted on their lot when I arrived as promised . They went above and beyond to meet my needs.

bgbernardo

Jul 13, 2012

Dealing with Neslon is so much easier. I have checked around and got the best deal for my Honda Odyssey from Nelson! He is very accomodating and will work with you all the way! Hand-up with the sales department. Now, i want to see how the service department will do. I had bad experiences before with other dealer that is why i traded my vehicle for Honda.

pabenic12

Jul 12, 2012

I was amazed for the excellent services I received this week at this dealer. Jean Carlos went above and beyond and he meet and exceeded all my expectation. I have been a Toyota customer for about 4 years now. I decided to buy my car because space issues. When I step into the door, I felt I was home.. Yes home. Thanks and I will say that from now I am HONDA

sbendett249

Jul 8, 2012

We came in to look at the CRV's and because of Mark Vices helpfulness in explaining all the great features of the car and taking the extra time we needed to make a decision, we bought the CRV. I cannot leave out Jeff Berlin who went to great lengths to get us the deal we needed to seal the purchase and ensure that the CRV was delivered with all the extras that were in our agreement. I also recommended a stranger that I met to see Mark for the same CRV that she would like to purchase.Thanks guys.. keep up the good work.

wingedunicorn0205

Jun 27, 2012

i've used coggin honda service exclusively since i leased my 2007 accord [except for a battery that went when i was out of town] they are terrific: fast, courteous, accurate, VERY competitively priced. i was in last week to turn my lease into a purchase and the guys were a pleasure to work with. THANK YOU COGGIN HONDA

battalion15

Jun 18, 2012

My wife and I recently decided to purchase a new Honda. I have used coggin's for service on my CRV so we felt this would be a good choice as our old VW was getting old. I contact Coggins and spoke to Dustin bales . He seemed quite friendly and knew what he was talking about so we made an appointment . 4 hours latter we walked out with a brand new honda civic. He was a able to get the car and the price we were looking to spend. He must have went back to the manager at least 5 times in order to get our price. when it came to the managers final price , I felt it was still a little more than we wanted to spend. So he said he would make up the difference out of his commission. We agreed and drove home with our car. Since than i have spoke to dustin at least 3 times always asking if he could help us with anything. great guy and great business

cameragirl41

Jun 17, 2012

TIMING BELT REPLACEMENT: Honda Civic EX had fairly low mileage BUT is 2002! From Cal Piper's sound advice that though low mileage it had AGE on those belt(s) I bought it in. Jose Hernandez, service advisor, gave me detailed information w/best costs on what would be replaced and connected me w/Kevin Mitchell, head mechanic, who performed service. He treated my car as his own. There were several items that he found (and pointed out) when replacing and I felt very comfortablee w/his assessment. Cal Piper, Parts and Service Manager, checked w/me during visit and the overall treatment and work performed was AAA+.Was kept apprised of prices and there were no hidden costs. They kep their word.Additionally the dealership provides movies on large screen, fresh coffee and apples, wi-fi and (clean) restrooms. I will return.

BldBrd

Jun 16, 2012

Awesome sales person. Really laid back yet professional. Gave me everything I asked for without being pushy. I've been is sales myself for years and I'm now in the military and was impressed with Sean's professionalism and his ability to expedite the purchasing process. I will definitely come back to see Sean in the future and I would recommend him to anyone buying a Honda in Orlando!

joantedesco

Jun 13, 2012

Mike Moushon made buying my new CRV easy & pleasant. I would recommend anyone to go to him for a stress free sales experience. I would go back to him to buy again, the biggest compliment you can give.

dkhawthorne

Jun 1, 2012

Upon receiving an on-line quote for a Honda Odyssey we made an appt. at the dealership because the on-line price was very reasonable. Unfortunately when we arrived at the dealership this was not the true price with all of the added dealer fees and add-ons for the vehicle. Michael was very professional, the finance person was rude and not interested in making a sale. He would not even let us leave with a printout of the quote to review and decide if we liked what he was offering - he didn't want anything leaving the dealership in writing. We left and went to Headquarter Honda in Clermont, dealt with friendly professional staff from start to finish and they gave us a price $2,000 better than quoted at Coggin Honda for a Honda Odyssey EX-L plus waived the dealer fee and gave us $1500 more than Coggin was offering for our trade-in! After the deal was made and we got into our new car the sales person said he would follow up today to see how everything was going on our first day! That's a great example of service!

azmisultan

May 30, 2012

The whole experience was good, sales staff was knowledge able, Inventory was there to select the one we wanted. The process took longer than I expected. The extended warranty marketing was a bit agressive for my taste, but polite. Alvin was the star of the show, good experience overall I give it a *****.

Djgolia

May 29, 2012

Ricardo was a great salesman! Not pushy. Assisted with all questions before, during and after the sale! highly recommend that you ask for Ricardo when shopping at Coggin!!

cdinalal

May 27, 2012

Alvin, Michael & Jose F made my car buying experience painless. They were great. They represented their company with the highest standards in satisfying the customer needs.

louiemjr

May 27, 2012

no hassel dearlership, friendly, courtious, understanding and ready to make a sale doing whatever it takes to satisfy the customer request. good selection of vehicles to choose from.

Ada R

May 10, 2012

Nicolas Bravo provided me outstanding service buying my Honda Civic EX-L. Its a great car and I love it!! He is very friendly person and likes to help his customers in all their needs. This is the second car I buy with him. Always, there for any questions or concerns. I strongly recommended Nicolas to my friends and family.Keep the hard work and excellent customer service, Coggin Honda of Orlando

Jeancrazy

Apr 21, 2012

Alvin, thank you for being honest and hard working. Never have I met such a great sales person in my life. You are truly an example of what Coggin and Honda stand for. The 2 hour drive and passing of multiple Honda dealerships was worth the time. Thank you again!

frame66

Apr 13, 2012

My experience was not the nicest. I can not believe that a customer that is ready to buy (cash) is treated like the way I was. I was completely ignored from your dealer from the bottom to all the way to the top. I guess this dealer is doing well enough that can turn down any business they want. The process:1. Sent email with my offer.2. Received a call back and email. (Good)3. Talked to Internet sales manager and promised to call me back. (Saturday) 3. Never heard from him or anybody. (Bad)4. I called back on Monday and talked to the store sales manager. The store sales manager had no idea about what I was talking about and he sounded bother by my call. He said that he would not call me back but he would have some of his employees call me back. Later, may be 6 hour later I was called but I missed the call and later called back but they missed my call too. (Bad)5. I gave up on even trying to call or to negotiate to buy a car from this dealer. (Bad)6. Days later I received an email from customer service and later a call to see if my needs were met or satisfied by the dealer. I told the lady on the phone that I was not happy with the service but I had moved on. (Good)7. The lady on the phone said that she was going to talked to the dealer and call me back. (Good)8. I never heard from her either. (Terrible)All I wanted was someone to be honest with me and simply say to me "I am sorry but we can not meet your offer, that is not enough and we can not give you that car for that amount. We do have other cars within that range...." Like many other dealers have done. I was amazed by the lack of interest on a customer that is ready to buy. I din not want to spend time driving around looking for cars when I can do that online and once I find a car then make an offer.

dsh316

Mar 31, 2012

WOW! That's all I can say... Nelson and the Sales Management Team not only provided me with the exact vehicle I've searched all over the state of FL for(2012 Accord Coupe EX-L V6 6 Speed) but they also arranged delivery to me 100 miles away in Brandon, FL! I thought I built up a loyalty with a dealer in Lakeland after purchasing 3 cars and referring my boss since 2008 but they didn't even come close. Nelson was quick with his email responses, upfront about every detail and made the process as easy as can be. My only regret is that I didn't get the shake hands with Nelson and the Manager who put this deal together for me. Even after admitting defeat by telling them I realized I may have been asking for too much, they made it happen.To anyone reading this, save yourself time like I wish I had done and just go with Nelson and Coggins from the start-you will get the best deal by far and can start to enjoy your new ride a lot sooner!Sincerely,Dave Hamilton

Oceandreams

Mar 30, 2012

I contacted Coggin via the internet & got an immediate response! I told Alvin what I wanted & he gave me a price that beat all other dealerships. So I traveled an hour to the dealership & Alvin was there waiting for us. He was friendly, helpful, knowledgeable & above all patient with all my questions. He made me feel comfortable with my choice of cars & decision to by Honda. No high pressure selling. No substitutions or bait & switch. They pulled up the exact car I had talked to Alvin about on the phone, down to the color. Alvin made the whole experience a pleasure & I can't thank him enough! GOOD JOB, Alvin.

gpr1959

Mar 26, 2012

Body work- Front end repair and wheel replaced on my civic,after I brought car home, found other body damage that wasn't brought to my attention,after they had washed and cleaned the car and spending $505.00. Took back had other body damage repaired another $440.00 to body of car, got car home and parts were Missing off the car, that were not replaced when work was done. Was promised by Josh Holcomb everything was completed this time. Called back advised them of the situation and was promised they would be out to my house Monday the Technician would get in about 9:30am or 10:00am and Josh would call me back to get address info to send him out to put part on. Here it is 1220pm, no call as of yet. Called back Jeff,a Coggin Manager of sales dept, He said Josh would be getting in touch with me shortly with the technician to come to put part on car. DO NOT USE THIS SHOP THEY ARE NOT RELIABLE!!!!!!! This customer very disatisfied with this Dealership. They say one thing and do another. Will find another dealership to do any further maintenance on my vehicle! HONDA TAKE NOTE ON THIS! CC HONDA

ambermkish

Mar 24, 2012

I was recommended to go to Coggin by my parents. (They had recently purchased their new used kia with Izzy. They were SO grateful for his help and trusted him to help me with my new car.) I had such a fun time getting to know him, and he took alot of his time to find out every need I had. Even when the first car didn't fit my ideal, he set out again more determined than ever to get my dream car. So when he saw my dream car come into the lot, he said, "THERE IS AMBERS CAR!!" and called me immediately! In such a short time he had been able to personally know my needs and identify everything on my wishlist. He narrowed it down to the VERY BEST vehicle for my needs! Izzy has such a caring wonderful heart, and is THE reason I tell everyone to go to Coggin Honda now.

shellymittwede

Mar 19, 2012

The service was great thank for all your hard work!!! Thank you for all your hard work and getting me to work on time !!! I would come back again!!!

baltimoregirl2010

Mar 18, 2012

Yesterday I had the most pleasant buying experience of my life. Mike Moushond is such a good person to deal with. He works hard, and I mean hard. His follow up is spectacular. After the sale, he stayed with me while transferring my things from one car to the new one and explained how everything worked before I drove off. He followed up again last night to see how the ride home was and if I was satisfied.He is certainly a person I would want on my sales staff and I sincerely hope he goes a long way with your organization.Polly P Andrews

dwrodriguez

Mar 13, 2012

Nelson Merced and the entire staff at Coggins was great. We knew that we wanted to get a Honda Odyssey to replace our existing Odyssey but we were not pressured into getting the top of the line model. Having purchased the last two cars from Holler Honda, I thought we would end up back there to purchase our vehicle since it is closer to our home. However, the drive to Coggin was worth it. They not only matched the other dealer's price they beat it significantly and they included extras which adds value in the susbequent resale of the car and more importanly gave us greater satisfaction in making the purchase. Nelson made the entire transaction painless. He was responsive with his e-mails and connected with us by cell phone but was not overly aggressive. He was knowledgeable and thorough in making sure we had all the variables when comparing the various Honday Odyssey models. When we had to have the trade-in model evaluated they were quick and did not play games by keeping us waiting in a small confined desk or office while they talked up their cars. When we were ready to sign the paperwork, their loan executive was efficient and we were able to finalize the transaction quickly. I look forward to buying our next car from Nelson and Coggin Honda. Great work and total satisfaction on price and service!!!

ejanuchowski

Mar 11, 2012

We have now had 2 great experiences with Nelson and the Coggin team. They are very accommodating and customer friendly in their approach. We made a purchase yesterday, and were in and out with our new car in under 2 hours. Much of the deal was negotiated by phone and there were no surprises when we got there. Nelson operates with great integrity and does all he can to maintain high levels of customer satisfaction.

abarrett

Mar 8, 2012

This is my second car from this dealership and I will probably just keep buying Hondas at this location because of Nelson Merced. Being a single female shopper, I had some serious trepiditon about going out to by a car. Nelson certainly was a breath of fresh air when I met him in 2009 and ended up buying a Honda instead of the Toyota I'd pretty much planned on. Nelson is just a very nice and genuine individual. You dont get that "oily car salesman" feeling at all when dealing with him. He is very knowledgeable and respectful and takes care of business in a professional and pleasant manner. He is truely a gentleman and one of prompt action; does what he says he will do and with a great attitude and a level of patience that is remarkable. It was also very nice to met JR on this second visit; now I feel even better about spending my money there! I have and will continue to refer prospective buyers to Nelson and JR at Coggin Honda! Thanks guys, see you soon.

gbrady2114

Mar 7, 2012

Went through on-line buying service. Spoke to Neslon and agreed upon a negotiated price with options for Honda Fit. When arrived at Coggin's was told a higher price than what was verbally agreed upon over phone. Once again I renegotiated a price with adjusted options and was told it would be several days before they would have the car for me. I agreed and gave a $3000 deposit. Two days later I receive a call saying they couldn't get the car I wanted unless I was willing to pay a higher price for one with options I didn't want? Was told I should shop somewhere else to get the car I wanted? Took another call and more than a week for them to credit my $3000 back to me. Never have been treated so badly from a car dealership.

a4oconnell

Feb 29, 2012

I remembered Alvin Santana from a car inquiry back in June. I returned to the dealership this month and found Mr. Santana and RJ to be very professional and understanding about my needs towards the purchase of a new car - Honda Civic. My sons and I want you to know that we are pleased with the quality of service your company provides. I sincerely appreciate your responsiveness and the way you conduct business. I would recommended Honda to others because of our satisfaction with your service. We look forward to doing business with you for years to come.

susannawyn

Feb 21, 2012

We ended up at Coggin Honda after our car broke down during a Disney visit. We had the pleasure of working with Steve, in the service department, and Nelson, who sold us our used vehicle. From start to finish, we felt that our interests were being kept at the focus of the transaction, and did not feel pressured in any way to buy something we couldn't afford. Nelson was absolutely outstanding, and went above and beyond in helping us throughout the weekend. I can't recommend him enough! If you visit Coggin, make sure Nelson Merced is the person you request!

Zailet

Feb 17, 2012

We have been shopping for a used car for the last month and every car we saw we were not happy with. As we where giving up hope on finding a good and reliable car, we stopped to see if this dealer would have a decent car. Sure enough Roberto Reyes showed us a very nice used Honda Civic in great condition and low miles, he was great and honest. My husband is a happy camper with his car and we got it at a great price.

Jrooth

Feb 16, 2012

If you need a new car and looking for a straight forward and knowledgable salesman Nelson at Coggin Orlando Is the man. I was looking for a Honda odyssey and starting with extensive research across the web. I called Nelson and he gave me a great price over the phone. Nelson is clearly one of the top salesman in Orlando. Nelson is a top salesman and understands the importance of a fair price and building long term relationships with clients. Look no further .. Nelson will treat you right

mkosinski

Feb 10, 2012

We just purchased a vehicle tonight from Coggin. Our experience was no less than awesome! Brad, our sales person, was very friendly and took the time to completely go over the vehicle with us. His customer service was perfect. The entire process of purchasing our vehicle took about two hours. Obviously, Coggin Honda puts customer service first. We are so impressed with how we were treated and how easy the process was. The finance manager was just as friendly and helpful. We stopped at three different dealers during the day and after our experience at Coggin we wished we would have gone there first. If you are looking to purchase a car do yourself a big favor and go to Coggin! I can't say enough about how positive our experience there was. We certainly will be going back there any time we need a new vehicle.

hossainimam

Feb 5, 2012

Every one I came across starting from the sales person(Qui Duong)to the manager exceeded my expectation.Their product knowlge,professionalism,and go an extra mile to make the customer happy is exemplary.Their waiting area is the best in this town.

pastor-hmp

Jan 14, 2012

I bought a car about 3 years ago and had a great experience with a salesman they called JR.I went back this year thinking I was going to get the same great customer service, and boy was I in for a surprise.I had to to deal with a sales manager named Jason who is most disrespectful person I have ever dealt with in my entire life. No exaggeration!!I ended up buying the car but I can assure you it will be the last time I take my business to them. It is a shame they have someone as uneducated and with such a bad attitude holding a sales management position.

caree_8

Jan 13, 2012

This was the first and only dealership I went to when I purchased my car. Ben Carson is a refreshing change towards the typical car salesperson persona. He did not pressure me and made sure I was 100% comfortable with the car and the price. He understood the price budget I had and worked very hard to achieve it. They originally did not have the color I wanted in my car and found it in Clearwater and I received it the next day. There are several reasons why Coggin Honda is the number 1 dealership in Orlando and I recommend everyone to go here first before any other dealership. I love my 2012 Honda Insight Hybrid!

HondaEnthusiast

Nov 28, 2011

There are many dealerships around Orlando, save yourself some time and don't go to Coggin. After submitting a request on True Car, I chose to go to Coggin Honda thanks to the positive reviews and the great correspondence with Nelson via e-mail. Unfortunately, this turned out to be a very poor experience with an uninformed salesman and price quotes that were almost insulting. I don't know if they saw a young female and thought they could try and take advantage or that they just do this with everyone who walks through the door.Overall: Uninformed salesman (I knew more about the 2012 CR-V)Incredibly overpriced quoteLittle respect of customer specifications. Details:I bought a 2010 Honda CR-V EX-L with Nav in May 2010 for $29,500 including all taxes, title and features like floor mats, trunk mat and a spoiler. $29,500 was the final price in May, the middle of the year. Thanks Southern Motors Honda! My family has purchased 3 different new Hondas in the past few years. I now am looking for a 2011 or 2012 Honda CR-V EX-L with Nav. If I can get a good deal on the 2011, I'll go with that, else it is worth it to me to pay extra for the 2012. I called around dealerships, got referrals from Truecar.com and eventually chose to go to Coggin on Orange Blossom Trail in Orlando. There are quite a few Honda dealerships around here but they seemed the best from my correspondences with Nelson. When I arrived, Nelson was not around so Michael was assigned to help me. I was very clear throughout all my correspondences that I wanted a 2011 WHITE Honda CR-V EX-L with Navigation. They did not have it when I arrived. On the phone, I was told that their system said they have it. Anyways, they proceeded to try to sell me the Silver. This is fine, they are salesmen, it is their job. However, I am firm on my White. After me repeating that I want a White CR-V and listening to the salesman talk about his great experiences with his Silver CR-V and how his wife loves the color (or something to that effect), he finally proceeded to look up a White Honda CR-V, find out where they can find it and give me a quote (without mats or spoiler) for over $33,000. $33,000! This is the end of the year, the new 2012's are coming out in a few weeks. They quoted me more than $3500 over what I paid for a brand new one (WITH spoiler and mats), mid-year in 2010! Also, the MSRP for the EX-L with Nav is $29,655 and the factory invoice is $27,924. Even with tag and taxes, that is ridiculous considering the time of year. I also should state that we started out on the wrong foot before any prices were put on the table. Not only did they not really honor my request for a White car (by trying to push the Silver) but their salesman did not know the facts about the 2012. He did not know that the 2012 had better mileage. He also thought that the 2012 is larger with a 3rd row seat, missing that it is 1 inch shorter and 1 inch lower withOUT a 3rd row seat. Though I guess to his credit, the 2012 has more efficient use of interior space to make it feel larger inside. When I brought all this up, I was told by Coggin Honda that Honda has kept all this information quiet. However, anyone (like myself) with a search bar can type in "Honda CR-V 2012" to find this information. I'm not sure why the Honda Dealership can possibly be so incredibly uninformed, but that chipped away any initial trust I had in this dealership. When I brought this up to the manager, he told me that Honda has not trained them yet. However, all this information is available on the internet, so even if Honda has not sent a representative, it seems necessary to at least have the salesman know as much as what is available on the Honda.com site as well as on the plethora of car review sites. In summary, I had an experience at Coggin with two salesmen who did not originally honor my request, who were uninformed about the cars that they sell and then proceeded to quote me something that is so high it is insulting. I came from a dealership- Southern Motors- that had incredibly honest, nice salespeople who really did want to find my family the best cars. We bought 3 cars from them in just a few years. I moved to Florida so I am looking for a new Honda family here. I was hoping to find a similar relationship with Coggin here in Orlando. Unfortunately, I will need to look elsewhere.

whenuwish

Nov 25, 2011

Amazing! Service is great and Sean Bryant will take GREAT care of you! Best place to buy a car I have ever found!!! Thanks Sean and Coggin for making the car buying experience an easy one! I'll be back for my next one!

acevik

Nov 24, 2011

It was overall a good experience for me. My dealer Larry Fernandez was friendly. This was my very first puchase from a dealer and it was a different experience overall. The thing I do not understand I purchased a Maroon color car, but for some reason it is written "White" on all the agreements that I have made with Coggin Honda Orlando. I told this to Larry before we made the agreement then I did not pay attention about the color on the agreeement. I only checked for prices to see if they are as we agreed. I do not know if they have any explanation for that. The car price was not that a good deal, but service was good overall.

Steviebbb

Nov 10, 2011

GREAT dealership! Alvin Santana is hands sown the best sales person we have ever worked with and we have bought several new cars in recent years. He knows his products and was very personable, almost like we knew him for years. Everyone knows that Honda makes great vehicles and to match up a great vehicle with such a great employee such as Alvin, we could not be happier with Coggin and our experience.

Phyllis Lynam

Nov 9, 2011

I would highly recommend Coggin Honda to everyone I know who is thinking of purchasing a new vehicle. Jeff Berlan and Jerry "JT" Gunter are the BEST sales team I have ever encountered. I had visited at least six other dealerships in the Orlando area, and my experience at Coggin Honda rates more than BEST!!! Courteous, knowledgeable, accommodating, no pressure, excellent customer service!!!

Bobo47

Oct 31, 2011

Was very satisfied with the friendly atmosphere and in answering my many questions. Michael Spears and Sean Bryant were very helpful and courteous and just overall a pleasure to do business with. Also, would like to mention the manager, Damien, who was very courteous and helpful during this purchase. I commend each and every one of them and would recommend this dealership to everyone (friends and family). Thank You for making my purchase enjoyable and stress-free.

sammy807

Oct 26, 2011

I had a great experience at Coggin Honda. The salesman Nicolas Bravo was very pleasant and never persistent in any way. He took his time to show us as many vehicles as possible and answer all our questions that we have in of the vehicle we tested.I am very happy with my 2012 Honda Civic !!!!!!

StephenFP3

Oct 25, 2011

I have purchased several automobiles over the years, however, I must say that my experience with Coggin Honda and Sean made me feel very comfortable and relaxed. There was never a moment I felt pressure and Sean went out of his way to make sure I was very happy with my purchase. I would not hesitate to recommend Coggin Honda to my friends and associates.

ppppraisegod

Oct 18, 2011

I am still in disbelieve that I actually had a pleasant experience buying a car! With a husband being deployed everything becomes a big deal.From start to finish Nelson Merced was wonderful to work with. He found the exact color I wanted and had the car at the dealer that day! Coggin gave us the USAA price.That afternoon the car was delivered and we did the whole buying process in minutes instead of hours. Highly recommend Nelson Merced for military families.--

lbm410

Oct 13, 2011

I am a repeat customer to this dealership because of the AMAZING customer Service, GREAT DEALS & Smooth/ easy transactions! The staff went out of their way to make me feel comfortable, they were able to answer all of my questions about pricing and about all of the new cool features on this new vehicle! I was able to get in and out in a timely manner and drive away with an AWESOME NEW Odyssey and feel comfortable with my purchase experience and price!

jmchiches

Oct 12, 2011

We had the best car buying experience ever! Elyin and Tom were amazing and took care of everything for us. We hope to be buying another not to far in the future and look forward to another wonderful experience.Thanks Elyin & Tom!!

rainwater122

Oct 4, 2011

I was very impressed with Cricket's professionalism, candor and friendly attitude. She was very thourough and detailed in every aspect of this transaction and I felt that she was genuine and honest in her approach. I am very pleased that we were able to close this deal in a timely manner. Unlike other sales people I had made contact with, she was not pushy, rude or overly aggresive. I am grateful we got together to close this deal. I will highly recommend Cricket and the entire Coggin Honda team to anyone that I know!

palmira

Oct 3, 2011

I will never forget the professionalism and dedication that Larry Harnandez got me. He made feel that I was not another deal. I was a real person who needed help because I did not knowing nothing about cars. He had such patience with me, showed me the possibilities, and finally advised me to get what I wanted. My car is beautiful. I love it.Thanks Larry Hernandez I will advise my friends and family visit Coggin and fetch you.

Gaige K

Oct 3, 2011

Larry was super helpful! I started my experience at Coggins with Brad, but on the day and time I scheduled an apointment he was with another customer.I give 100% of the credit for selling me a vehicle to Larry all considering I went with one completly differnent than what I went to see. A+++ for Larry, great salesman and a very nice guy!

judoguy

Oct 1, 2011

I was looking to purchase a Honda, and their sales associates were dishonest. They promised me one price over the phone and then conveniently no longer had the vehicle and were wanting to charge more for a comparable vehicle. This is no way to conduct a business.

Schwancc

Sep 4, 2011

Excellent sales person. Romeo went above and beyond. I didn't plan on buying because I thought they couldn't match my price. I was wrong. They gave me a great deal.

gldmnjc

Aug 22, 2011

Had a very smooth experience working with Erkan. He was knowledgeable about the Accord coupe that I purchased and understood my buying position - once I let them know that out the door price wad my primary concern, they happily negotiated in good faith and made me feel comfortable doing business with them. Highly recommend the soup to nuts sales experience at Coggin. Had a similarly positive experience buying a used Pilot at Coggin in '09.

vrpatell

Aug 22, 2011

Erkan, our sales person was extremely helpful, not only during the buying process, but even well after the process ended. Thanks so much for your help.

DeMaria1

Aug 21, 2011

I highly recommend Coggin Honda of Orlando. They are friendly, have outstanding customer service, and their quality of service is remarkable. I had a wonderful overall experience and feel that they are willing to negotiate to insure that you get a fair price. Sean Bryant spent almost 11 hours making sure that every question and concern I could possibly think of was satisfactorily and expedintly dealt with. Sean is an amazing young man and I would highly recommend working with him to ensure you have the best possible experience. J.R. who oversees the sales operations is a kind, extremely helpful man, and does everything he can to make sure that you are happy and satisfied. Gerardo in finace is also a great guy. He ensures that you get the best deal possible and is also patient and willing to take the time to explain the numerous questions and concerns that may arise with the purchase of any vehicle. I left Cogginn Honda of Orlando with a car I love, a deal I was happy with, and I like to think an entire group of new friends. Aside from these three men specifically, everyone I met was helpful, courteous, kind, and willing to assist even if they were not part of the deal.I know that I am a demanding customer, but I was treated with the utmost kindness and consideration. I would use Sean Bryant to buy a car every time if I had the opportunnity. A big thanks to Sean, JR, Gerardo, and the rest of the remarkable employees. You guys are terrific!

jdoherty124

Aug 20, 2011

Everyone that I spoke with and worked with was wonderful! I would definitely recommend Coggin Honda to friends and others who are looking for a new Honda! Thank you!

Jose_vb

Aug 19, 2011

I went to many dealers in Orlando and talked to many salespersons, but no one like Coggin Honda of Orlando and Larry Hernandez . He followed up with me multiple times and at the end i felt obligated.Thank you,Jose Vera

porovets

Aug 19, 2011

Excellent Presentation and Service by Elyin Perez. I have bought two Honda Accords from him and will definitley return in the future.The dealership experience overall has been excellent. I have always had my Honda's serviced at Coggin and during a service visit is when I looked at the new Honda Accords. I struck up a conversation with Elyin and before you know it I had purchased a new Honda and traded in my previous Accord. It was simple and pain free.

aram34

Aug 18, 2011

romeo did an awesome job helping us to find what we were looking for. he also did a fantastic job in making sure we understood all the details of the car and the best part was being able to DRIVE HOME WITH MY NEW CAR.

chrism620

Aug 17, 2011

When I first decided that I was going to buy a new Honda Accord, I researched the many car dealerships in the Orlando area and found that Coggin Honda had excellent reputation. The salesmen and and finance managers at Coggin made my transition to a new car a very smooth experience and I love my new Accord. I would certainly recommend this Accord and this dealer to the people in know shopping for a car.

dideriksen

Aug 17, 2011

Romeo is a new employee, but extremely knowledgable about the Honda autos. He's very personable, goes out of his way to meet my communication style and is very quick in responding. I highly recommend Romeo to anyone looking to purchase a Honda!

eguie77

Aug 16, 2011

Very good service an patience with the customer. Great amenities. Good set up of the facilities. The sales manager was very helpful and the financial representative very proactive.

britt.zaldivar

Aug 16, 2011

Right when we pulled into the parking lot, Kevin was the first one to greet us! Very nice, everything that I wanted in a car I got! And I love my new honda civic 2012! My experience at coggin honda was amazing and fast and easy! Thank you again Kevin!

george beltran

Aug 12, 2011

Great sales Service.There was no pressure tactics, I was able to test drive the car-Civic 2012. I was so happy with the quality, price and service that I purchased 2 cars.The only annoying part of this process is completing this survey!

pdbm2011

Aug 11, 2011

Jeffrey was immensely helpful and customer service oriented in the sale of my car and the and purchase of our new Honda Fit. I would have liked to have documentation from previous customers as to the credentials and/or comments they had regarding the dealership.

Pebbles28c

Aug 11, 2011

My fiancee and I stopped by on Saturday to browse. Romeo greeted us right away and was very friendly. We only had an idea of what we wanted, but Romeo helped us narrow our focus. He was not pushy at all which we really appreciated. He worked within our budget and showed us all of the options available to us. Romeo spent the entire afternoon helping us to purchase a terrific car for a price and payments that we could live with. To his credit, we were not easy to convince when it came to financing, but he worked it all out for us. I am not sure how another salesperson would have handled it, but Romeo was terrific and patient. I would definitely recommend him to anyone I know looking for a vehicle. And I love my new car!!!!

richdesol

Aug 10, 2011

Very considerate of customer questions and provided excellent answers. Exhibited patient customer service in completing the sale and delivery process. Volunteered to continue with answering future questions after we begin to learn more about the Pilot by driving it in our daily use.

medtrans56

Aug 8, 2011

To Whom It May Concern:I have been doing business with Courtesy Honda in Sanford since 2000. Ihave been trying to end my lease due to financial problems. I called andgot someone who told me just pay it off and turn it in. If I had that kindof money I would not have been trying to end my lease.I called and emailed Mr. Ward about buying my 2009 CRV several times with noresponse. The last few times I have been there or talked with anybody I wastreated pretty badly. I understand the problems with Capital One causedquite a bit of stress for everybody concerned, but that is no reason to betreated like I was carrying the plague.I had learned to expect better from Courtesy Honda and have been verydisappointed with my treatment. They are overbearing and pushy, and try to make you think they are doing you a favor by swindling you out of your hard earned money. I sent one email to Coggin Honda about buying my 2009 CRV and receive d aphone call within 20 minutes and they are buying my CRV. They were veryhappy to help and liked that it only has 22, 000 miles on it and is in verygood shape.Apparently Courtesy Honda is not in the business of taking care of long timecustomers anymore as they have so many sales that they don't need repeatcustomers.I am very happy to have found Coggin Honda and hope to be doing businesswith them for a long time.PS: The deal with Coggin Honda went through in less than 15 minutes, Jeff was very nice and thorough. Also my thanks to Cricket and Jason who could not have been more helpful. Mindy McCormack

JackieJohnson1982

Aug 7, 2011

Sale was easy and handled over the phone from across the state. Pleasurable and simple! Larry was very friendly, helpful and made me feel very comfortable throughout the transaction.

Jeremy1079

Aug 6, 2011

Erkan was very helpful, and symapthetic to my needs. He was friendly and knowledgable. He was very patient with me since I had my daughter with me and he interacted with my daughter and calmed her down by playing with her at times when we waited for paperwork. I would recommend him to anyone looking for a smooth transaction. He work hard to get the monthly price I wanted and appreciated his diligence.

Nhldrw19

Jul 29, 2011

Iam a US Marine Veteran, Do to the high prices of gas I needed to trade my 2011 Chevy truck I had been looking at the Accord and the Camery, so I went to Coggin was given what I thought was a great deal, after a short test drive I ened up buying the Accord, it was a Thursday the GM Tom was leaving for Jacksonville, and the salesman had somewhere to be, so I left the dealership happy but as I got about 30 miles down the road my left leg went to sleep ( I have a bad back ) Do to the fact that the people where gone I waited till Monday, so Monday I called the dealership told them that the car made my leg goto sleep so I needed to undo the deal or find something that fit me better, the dealer said no problem, so I test drove many different Hondas and nothing really fit seems that the Honda seats are very hard, so I left Mind you I live 72 miles each way from the dealership but again I was assured that I would be taken care of and that they would help me find a car that would work, last week I called my salesperson told him I couldnt take it anymore and needed to find something different so I told him I was headed down to see what might work possible even a used car, after I drove 1 1/2 hour to reach the dealership I was told that my salesman went to Jacksonville to pick up a car, I was like what I had called and told him that I was coming and the dealership didnt have the coursety to call and let me know that he wasnt going to be there? I spoke to the GM and kinda got the feeling like he didnt want to deal with me even he had personnally told me that he would help me out of the Accord, so he chatted with me for a few and left me hanging to drive away again unhappy and 4 1/2 hours wasted plus the gas! and they knew I was coming! so I ended up trading for a Chevy and once again lost over $6000 Iam very disappointed in the way I was treated and would not recommed this dealership or the service,

mcbolger

Jul 28, 2011

The entire experience at Coggin Honda of Orlando was pleasurable. Everyone was friendly and knowledgeable. The employees made us feel welcome and everyone interacted well with each other, to help us purchase the automobile we had chosen.

jonish

Jul 20, 2011

I would recommend this dealership over all others in the area. The salesman are very respectful and work within your budget. It was my intent the day I purchased my 2008 Civic just to stop and look around. I let Romeo know what I was looking for and the budget I wanted to stay within. Needless to say by the end of the day I was driving out of the lot with a great car and made a great deal on top of it. I was very impressed with the no pressure type of sales and working with me to close the deal.

megl23

Jul 20, 2011

I was very happy with my recent experience at Coggin Honda and specifically with Sean Bryant. I traded in my leased Honda for a new one and the process was seamless and hassle-free. I recommend anyone to go in and ask for Sean, as he was very honest, informative, friendly and upfront. He listened to what I was looking for and didn't push me otherwise. I had a unique situation with my old car, which made for a time-consuming process for the dealership to buy the car from me. Throughout this process Sean was so friendly and accommodating to my family and me. I recommend Sean Bryant to anyone looking to visit Coggin Honda. He was very attentive, friendly and easy going. I was treated well throughout the whole process and Sean followed-up with me afterwards. The facility is very family-friendly and easy to spend time at.

Melaeva

Jul 17, 2011

After several bad experiences at other car dealerships, I went into Coggin and was so fortunate to have Kevin as my sales representative. He was very friendly and listened to everything I had to say in regards to the car I wanted and needed to fit my finances. He walked me out to exactly what I was looking for. I never felt pressured and he was very patient as I made my decision. Kevin was willing to look at several options to fit my financial needs and was able to give me advice when I considered going to a less reputable dealership. Kevins experience and knowledge of Hondas policy and standards clarified my decision and this is why I bought my car from him. Kevin was willing to make an appointment and practically spend his entire day providing me Honda's red carpet treatment If you are looking for someone who is personable and knows what they are talking about, then Kevin is the sales person for you.

svwillis

Jul 16, 2011

I enjoyed my visit to Coggin Honda. Romeo was very knowledgeable, friendly and professional .I love my CRV. All of the staff was very friendly and acknowledged us as we walked thru the door. The experience was pleasant and would recommend others to Coggin Honda.

stovashr

Jul 15, 2011

I walked into the dealership just to test drive the Honda Pilot. I looked around to see who looked the most interested in helping me and it was Kevin Sternett who smiled at me and was friendly and professional. Kevin is definely in the right profession because he listened well to my concerns and needs. His customer service is superior due to his attention to detail and responsiveness. The company is fortunate to have Kevin working with the customers. Happy Honda Pilot owner,Kimberly Stovash

radenip

Jul 14, 2011

This was our first time to enter Honda Coggin of Orlando. We went there to just look around and check the Odyssey. We left with a sleek van. Thanks to Erkan Savluk for helping us make the decision to commit and buy the van. He was very helpful and was able to answer all our queries regarding the car.

DonDonatello

Jul 12, 2011

The sales person and dearlership manager did everything they possibly could to make myself and wife happy. If I buy another Honda it will be from Collier Honda.

jc6151

Jul 9, 2011

It was a smooth and painless process. From sales to financing everyone was very polite and their goal was to make it an enjoyable car buying experience.

jtor2173

Jul 7, 2011

I would recommend Keven Sternett to anyone considering a Honda. We were doing just that..."considering a Honda". We left with a Honda.There was no pressure to buy from anyone at the dealership. The best compliment I can give Kevin and Coggin is that they didn't sell us a car, they helped us buy one.Justo Torres

hwang199

Jul 6, 2011

This is the second time I have leased a new Accord from this dealer and this salesperson, Mr Gunter, and both times have been easy, and honest, and a great car shopping experience....no need to go elsewhere, ever, for a new Honda. This is an A+ dealership. I would recommend to anybody.

ronlefferts

Jul 5, 2011

This is the second time I have leased a new Accord from this dealer and this salesperson, Mr Khan, and both times have been easy, and honest, and a great car shopping experience....no need to go elsewhere, ever, for a new Honda. The sales manager helped finalize the deal at exactly the price I had in mind, and with exactly the car with the features I had hoped for before stopping by the showroom. All that and free popcorn too!!! The service department has been great over the years and the monthly service specials they e-mail have saved me even more. This is an A+ dealership.

mrussi

Jul 5, 2011

This is my second "used vehicle" purchase I have made at Coggin of Orlando. The first vehicle I bought there would still be running if someone hadn't run a redlight and totaled it, I went to several dealerships before returning here, and once again I found a vehicle that caught my eye, and they worked with me on the price so I could afford it. The couple of minor issues that were found to be wrong with it were taken care of and they even gave me a loaner while it was being worked on. I am happy with my purchase and Larry took care of things quickly. Although I hope I don't have to go back there real soon, when the need arises, Coggin of Orlando will probably be the first place I look.

gknk17

Jul 4, 2011

We purchased a brand new 2008 Honda Odyssey from the Coggin Honda dealer in Deland, FL and liked the no-hassle, no pressure, soft-sell approach so much that when it came time to purchase a new vehicle it was a no-brainer decision for us. After compiling all of our research and information, we deciced on the Honda Accord coupe (LX-S)since our previous Honda Accord sedan had served us exceptionally well for thirteen years and we only traded it in for the Honda Odyssey in 2008 after the arrival of our twins. When they are ready to drive they will inherit the Honda Accord coupe (LX-S) while we purchase yet another Honda vehicle from Coggin Honda in Orlando. There is a sign in the dealership that truly exemplifies both Honda and Coggin. It states: "No one ever regretted buying quality. The sweetness of quality lingers on long after the euphoria of low price is forgotten."Gus and Noelle Karahalios

dalob

Jul 3, 2011

Kevin Sternet is great to work with. He has great knowledge on Honda vehicles and is always doing his best to satisfy customer needs. We are happy with our purchase with him. He also did a lot of follow up work after the purchase of our vehicle, and we know that he really care about customer and always try to deliver the best service to customer.

renatacrv

Jul 1, 2011

After looking in my other dealers it was great to find one that where we had great assistance. Erkan Savluk was especially friendly and patience during all the negotiation and the papers after. We thank all for the experience.

smiley2011

Jun 29, 2011

I had a great experience at Coggin Honda. Kevin was very patient and informative. He was willing to negotiate to get the right price for my purchase.

cmcbride13

Jun 29, 2011

The salesman was wonderful and very polite to work with. I had a bad experience with another salesman over the phone but glad we came in. I feel that the apprasel for the trade in could have been more but I believe I got a good deal for the vehicle we purchased.

Lunaleonardo

Jun 26, 2011

Everybody at Coggin Honda, and specially Mr. Larry Hernandez, were extremely helpful and attentive to all my requests and needs all throughout the process of the purchase of my new car. Initially over the phone, but later from the minute I stepped in to the dealership I felt like I was a VIP customer. They really make you feel as one of their own, with constant ideas and suggestions you dont usually get at a regular car dealership. Im really thankful.

tobfree

Jun 25, 2011

This is my second purchase in 2 weeks and the key reason is because Sean Bryant did not pressure when negotiating a deal. We were able to get the deal done quickly and smoothly.

VLinick

Jun 22, 2011

Erkan was very professional,knowledgeable and very personable, he listened to my needs and addressed them directly, he made sure I was satisfied. Simple, no hassle process. Tam was terrific on the financing side of the transaction, efficient and accurate (just what you want when someone is handling your money). Most effective and shortest purchase process on a vehicle I have experienced in a long time.

hdewan

Jun 21, 2011

Kevin was great to work with and very patient. He worked with every possible option to our satisfaction. He was an excellent sales person.

Sara Baig

Jun 21, 2011

i am giving this rating due to our wonderful experience at Coggin. we were checking different dealerships of toyota for about 2 weeks. but every day there were games, some dealers were trying to overcharge us but then when reaching home then coming to the normal rate. some didn't have colors and some had horrible customer service ( i wrote down to them as well)but on sunday my hisband decided to go to cogging right closer to central fl(toyota dealership) and boom , same day deal was done. Kevin was such a knowledgeable sales consultant and very friendly as well. he actually not only explained each and every system in a detail but also convinced us to go for honda odyssey instead of toyota sienna.

magoo

Jun 20, 2011

We would recommend this dealership because everyone worked to meet our needs.We were not forced or hassled into buying anything we did not want, includingwarranty's. We were very satisfied with our purchase.

tobfree

Jun 19, 2011

Everything was exceptional and looking at buying another car soon.Sean was very helpful and respected my prior background as to not push as asked not too.

borincano1

Jun 17, 2011

Mr. Sternett and Mr. Pham were exceptionally superb on providing the best customer service to us. When we first arrived, Mr. Sternett introduced himself and explained what options were available in a clear descriptive way of buying a new car. They showed great patience and honesty when we did not understand what the finance options were. They both went out of their way to make my experience pleasant. Any other dealer would have just given us one word answer, but they answered it in a way that we could understand how it works. We were discussing the pricing options for more than a half an hour, because we were just not understanding it, but during the whole process they were truly professional and respectful toward us. My sincere appreciation to this two individuals for making my new car purchase quite a smooth experience. Keep up the good work! I wouldn't think twice to recommend this dealer to anyone purchasing a new car. These two individuals are outstanding role models for other car dealers to strive for.

jonaccordsport

Jun 11, 2011

I have purchased two cars from Coggin Honda of Orlando so far. Both experiences have been nothing but positive and friendly with no pressure, and best of all quick and easy. I purchased a 2007 Accord EX sedan last year and it was a wonderful car. It made me a Honda owner for life. Before I went to Coggin Honda I was a Ford guy. Jason Whitten did an excellent job of getting me into an extremely nice car with a lower price then I could have expected. I just traded in my 2007 Accord for a brand new 2011 Accord LX-S coupe. It's my first new vehicle purchase. Kevin Sternett was very friendly with absolutely no pressure what so ever put on me. Kevin did a great job of informing me of my purchase options and once again I was given a great price. Kevin even went so far as to check the radio stations from my trade-in car and then programmed them into my new car before I drove it off the lot. Jason gave me a fair value for my trade-in and I left the dealership knowing that if I needed anything after the purchase Jason and Kevin would be there for me. I love my new Honda, it drives as good as it looks and I'm so glad I bought it from Coggin Honda of Orlando.

Hiram1

May 31, 2011

I wanted to take the extra time to say that we had a greta experience at this delaership. Jeffery was very helpful and up front about everything, I would also like to thank The Finance Manager Gerardo Marcano for doing everything he did to work with our budget to get us approved. I am very satisfied with the service we received.

chucksuephillips

May 29, 2011

Kevin worked very hard to reach all my expatations,I am a die hard GM person for 20 years and after reviewing the on line information and talking to Kevin we decided to buy a Odessey. Kevin was very helpful and never tryed to push us to buy his product i would buy my next van from Coggin.

csbrocker

May 23, 2011

An overall GREAT experience. We were just going in for routine maintenance on our Honda Fit, test drove a couple of different models while waiting and fell in love with the new 2012 Civic. The sales/finance people were terrific with us in helping get things final. The follow up on the service was prompt however, the follow up on the refund check has been slow. Otherwise, we are very happy!!

lwilkie

May 23, 2011

Kevin was such a joy to talk to, he was charismatic, knowledgeable and made my buying experience easy. I purchased a new 2012 Civic and I love it and I'm extremely glad I went to Coggin Honda and worked with Kevin and Tam Pham. Thank you guys, I will be sure to refer anyone I know looking for a new car to them.

biffnugent

May 22, 2011

Our salesman and primary contact was Kevin Sternett who treated my wife and I promptly and fairly with courtesy, respect, knowledge and professionalism.Kevin patiently answered our questions, provided alternatives and synopsized the highlights of our deal without the hassles and rigmarole of normally associated with car buying. After the transaction, he provided us with detailed inspection and delivery of the vehicle. Then, reviewed the operating instructions of its features. My wife is thrilled with her new Honda CR-V. We highly recommend recommend Kevin Sternett and Coggins Honda.

Tom Hansel

May 17, 2011

Kevin Sternett and the rest of the Coggin Honda Sales staff made purchasing my first Honda an enjoyable experience. There was little or no pressure from the sales staff between the time I first visited the dealership and the time I drove away in my new vehicle. Communication from the dealership during that two week period was always courteous. Once I decided on the vehicle, we negotiated the final price. There were no surprises. Once done, I felt like I got a good deal and I know they made some money on the car. Next I went to financing while my new CRV was being detailed and filled with fuel. At financing we took care of the transfer paperwork. That process was also quick and painless. Then back to Kevin. He walked me out to my new vehicle and made sure that I got the basic adjustments (seat, a/c, radio) to my liking and off I went. The entire purchase visit took approximately 2.5 hrs and afterwards I felt great. Subsequent to the purchase date the dealership has communicated with me a couple of times to make sure that everything is to my satisfaction, which it is.All in all a very pleasant experience. Very happy with my new Honda. Look forward to returning to the dealership for my scheduled maintenance.Thanks Coggin

scoots14

May 14, 2011

Kevin made the car buying experience most enjoyable and informative. I will certainly reccommend Kevin to any prospective buyers I know. I look forward to dealing with Kevin and the entire staff at Coggin Honda Orlando in the future. I will see you in 36 months.Thanks again,Scott Hickey

Tomkm

May 10, 2011

I just purchased a brand new 2011 Odyssey Elite and WOW, what a great buying experience it was! After shopping at all of the Orlando Honda dealerships, Alvin Santana the Internet Sales Manager was the only sales person able to work with me on pricing and trade in value. I would recommend Coggin Honda and Alvin if you are looking for an upfront and honest dealership.

joanne hand

May 10, 2011

the experience was great. related to the coutesy and friendliness of the receptiomist,salesman.finance officer and manager. the slaesman was very informative concerning the working of the car and helpful in getting us the deal we wanted. the time we spent at the dealorship was short and pleasant. even the restroms were clean.we have bought frm this dealorship before and obvously will again

michellershelton

May 2, 2011

This is my 3rd positive purchase from Coggin Honda Orlando. They are partners with Costco auto program and provide great pricing. Their service from the moment you walk in the door is exceptional. They always make you feel welcomed and valued.Irfan is outstanding!

Kathleen Bell

May 2, 2011

On 4/29/11, I had EXTREMELY POSITIVE interactions at Coggin Honda of ORL. I left with a smile on my face & a beautiful 2011 Honda CRV. The reason for the excellent new car experience was my interaction with two outstanding professionals, Nelson Merced (Sales,& a former military veteran)& Robert Ozel (Finance Mgr).I really appreciated the fact that both WERE NOT the least bit high pressure. As a female buyer, I appreciated how they courteously & patiently answered all of my questions,& did not try to rush me. Additionally, I bought the "Protectant" for both exterior & internal surfaces of the vehicle. Nelson and Robert both suggested this. I would not have thought of this myself. It will keep my car looking great for many years. By the way, I asked Nelson Merced for extra business cards to give to my family, friends, work colleagues,& fellow military veterans. Thank you, Nelson & Robert. K. Bell (Former Military Veteran)Central Florida

dparra32

Apr 26, 2011

I believe that was the finance managers name. I know the nature of the business is to sell cars in an aggressive manner, but this guy took it overboard. I let him know what my budget was and he insisted that I need to buy this car for a certain price out of my budget. Not only that but he asked to make a credit inquiry and promised me a copy of the report before hand but after he found out I couldn't afford the price he was offering me, he wouldn't give me a copy. I do not recommend this finance manager at least, dont know about the rest of the people at the dealership.

sandrarush

Apr 24, 2011

My experience at this dealership was outstanding from start to finish. From the time I stepped foot on the ground, I was greeted with no sales pressure as I have received from previous dealerships trying to make a hustle. Josue was very concerned with providing the right vehicle for me. I expressed what features were important to me and he gave his best to accommodate me. Josue has a gracious personality, enormous excitement and enthusiasm which was much need in dealing with me. I am a very tough person when it comes to negotiating my money. I am well pleased with the overall customer service at the dealership. Thanks

carmenza1958

Apr 21, 2011

My Sales Agent, Edwin Rodriguez, provided information very valuable, in a very professional manner, regarding the Honda Accord that I decided to buy from Coggin. He made the process very simple and fast. He explained all the functions of the car. The financing dep were very helpful and informative.

stephensantana

Apr 20, 2011

I purchased a used 2005 Honda Element from Coggin Honda in February. My Salesman Nicholas Bravo was extremely helpful throughout the entire process....that is until the end. Before I purchased my vehicle, I advised my salesman that the alignment was off and that would be the only thing holding me back from completing the transaction. We agreed he would have it in the shop and be sure it was addressed before I picked it up. I took him on his word and purchased the vehicle a few days later. After I signed all my paperwork and drove the vehicle home I noticed the alignment was still off. I addressed my concern with my salesman along with the driver's seat being loose in certain positions. The management team refused to align my vehicle as it was not on the "to do" list. This is a list of items that must be completed prior to a sale and signed off by a manager in whatever department you are purchasing your car from. I explained to them the reason why a request was never made was because I was already told prior to the sale that it was going to be completed, therefore there was no need for me to re-list it. (Mr.Bravo assured me) This did not sway them and they did not want to see it from a consumer's point of view. In addition my salesman was out on family business and could not speak on my behalf. They did state they would look at my seat issue but I told them I wanted it all done at the same time. I tried contacting my salesman on numerous occasions in regards to the issue and he advised me many times he would have it addressed. Like I stated before, he had family issues but it seemed like he was still keeping my issues in mind. COME TO FIND OUT IN THE END THIS WAS NOT THE CASE! I took time off of work by leaving early various occasions only to be turned away because my original salesman was not around. I also took a day off from work on 4/20/2011. The day before I took off Eric in Used Car Sales advised me it was still ok to take my car in for my seat issue, and also a $50 credit for services performed in their service dept. (This was verified by Mr.Bravo) This was to offset my alignment issue. When I got there the $50 was no longer being offered to me and they didn't want to take a look at my seat. What a disaster. My Salesman is the only reason I would ever return. He did seem to want to help but nothing ever came of it.(Update these issues were addressed) **I still keep in contact with my sales rep and would be more than happy to send him leads in the future** I have revised my score to reflect it.

briangkennedy

Apr 14, 2011

Tariq is a very talented salesman. I knew him previously from another local car dealer. Coggin was very fortunate to get him on their staff of Sales people. He is very knowledgable of the Honda brand and made the car buying experience painless. He delivered everything he promised and more. After the sale he called and asked how the car was doing and also got me an extra key and fob that were missing from the car. This is real customer service. When it comes time to trade in my wifes car I'll be calling on him again. He should be a Sales Manager. He could teach other sales people how to treat a customer.

Atwamack

Apr 8, 2011

We checked put other auto dealers in the area and I have to say that Nelson wad superb and the very reason why I decided to go with Honda. He was very knowledge, courteous, and willing to work with us.he was the very embodiment of excellence and should be compensated accordingly. I will definitely be recommending him to all friends and family in the auto-search.

Keith5155

Apr 4, 2011

This is the 3rd car (2nd Van) that I have purchased from Coggin Honda and I must say that dealing with Chris over the internet was exceptional! This was my first time dealing with internet (car) sales and after this experience I'll never go back to the old way to buying a car again. Internet sales allowed me to make contact email/phone when I wanted, arrange for a demo ride after seeing a van on the lot I wanted to look at and also made the deal over the phone which was painless.When I picked up the van I was in and out of the dealership in about 90 minutes, that included a little paperwork, go over the van with Chris and signing paperwork. Nick one of the Finance Managers there had me out of finance in about 15 minutes!To sum this up - my car buying experience was exceptional and painless and yes I would purchase from Coggin Honda again.

derek888

Mar 31, 2011

I bought car with paperwork saying 2 mile when got home it had 200. I even asked both sales men are you sure it only has two miles? They said yes no hesitation. My wife drove car home so she didn't check. I called next day letting salesmen know. He was like well we will give u a oil change. I was like I don't think so. We were buying a new car and u straight up lied. He said he would talk to his boss and call us back. He then didn't call when he said. He then ended up losing it over when he asked me if this would affect his survey. Uhh yaa it will..that's what happens when u lie. They never called for survey. Anyways this guy told us to just return the car. Are u serious who tells customers to return the car??? If we didn't like the car or want to go through more of a hassle we would of returned car. That salesperson will never be successful if he dosnt value customers. He wasn't even professional. We bought 2 cars from them. Will never buy there again. And will tell family and friends how they value customers over at coggin honda on obt. I bought the car 2 months ago when my wife and I bought it..the only reason I found this site is the I am looking for a new car..too bad they weren't nice would of been another car sold.

pmskss

Mar 27, 2011

Turning in a 3 year lease Odessey from Coggin. We were extremely happy with the vehicle and even considered purchasing it after the three years. Coggin is offering right now such an atractive incentive offer on a new lease that we couldn't resist. We wish the offer could have included the new Odessey, but after talking to Sean Bryant and considering our options, we love our new CRV. We feel Honda has the best lease program available, and look forward to another three years together.

tecadomingues

Mar 27, 2011

This is the third time that we choose this dealer to lease our car.We had the opportunity to lease from another dealer, because we had visit others, but our final decision was for Coggin Honda,because of the good customer service, looking for the best way to satisfy our needs.Luis Sanchez is responsible for our satisfaction, he did a great job,in helping us to choose our new car and satisfying our needs!We recomend Coggin Honda and in special Luiz Sanchez.

chossain1534

Mar 22, 2011

I went in to the Dearlearship to discuss options on my Honda Accord lease. Elyin was able to answer all the questions to my complete satisfaction. He showed me various comparisions. He is very knowledgeable, courteous, and professional in his interaction with his cusomers. In addition, he is very approachable and flexible in his dealings. This is my third car at this dealership, my second transaction with Elyin. He made sure everything was taken care and made sure the other departments had the necessary information to do their part. It was a joy to work with him. I would definately work with him again and recommend him highly.

SSWise

Feb 11, 2011

Have a seepage in the valve cover gasket,, not a complete seal, went to have warranty work done at Coggins Honda on South Orange Blossom Trail, as the Honda Element (2008) still under warranty.. won't fix it says it not leaking.. charge me $117.00 after I went because auto company told me about the leak, when they already did oil change and inspection on my car. Then proceeded to lie to me about other company picking up the tab.. This is bad salesmanship, if they think I would ever recommend them for anything or buy a vehicle from them. Mind you in my job I get around alot in central florida and other states. What do you think we might be talking about..

jennbossa

Jan 13, 2011

Went in to buy a new Honda Accord. We were greeted at the door by Sean as soon as we walked in. He did an awesome job!!! He was so helpful in every question we had. After we picked the car we wanted, Tam helped us with a great deal. Everyone went out of their way to make sure we got into the car we really wanted. While waiting, they offered us coffee, soda, and all the other great things they offer. They really go out of their way to make sure you feel comfortable. Would recommend them to anyone. Thankd for all the help guys,-Jennifer

mdfolse

Dec 17, 2010

These guys are the best of the best! I highly recommend anyone lookng to guy a new Honda, or for that matter any new car, to very seriously consider this dealership. You will definitely not be disappointed! My salesman was Elyin Perez, and I can assure you that he is one of the bast. The big manager is Jeff Berlan, and he is "top shelf"!

markmanfre

Dec 15, 2010

From the begining the process was very well handled, from the internet sales price to my assigned salesmen, sales manager and the finance manager, all were informative, friendly and easy to work with. It was a pleasent buying experience and I would recommend them in a minute.

shanespacek

Dec 4, 2010

I needed a car and am in the military. I was staying at a hotel because my other car was being repaire. Nelson was kind enough to pick me up and take me to the car lot. He also allowed me to keep my repaired car at his dealership until I am able to pick it up. I was approved and given the price range I wanted with the car I wanted too. It was great for my first ever new car purchase. Thanks a lot for the great experience. Shane

SNIVAL250

Nov 10, 2010

My son has an older model honda civic and he was doing some work on his car. We decided to buy all new manufacture pieces for the car. So we went there on WednesdayNovember 10 of 2010 and service department was very helpful, but we had to go back, this time my son went on his own, he came across Mr. Negron. Here is what I have to say about mr negron, he has a bad attitude, maybe tired of working for honda and rude at the same time. He gave my son 25% of service, was not listenning to his concerns and was quick in rushing him out to go to an Acura dealership. Totally aweful. I spoke to Gerry the general manager and told him about my experince at his dealership. Being that it was my first time there, I should have gone home with a great impression of the dealership.; I hope to go back and buy a new car, maybe for my son, after her graduates in March, but he has given me secound thoughts. Overall, the other fellows were very helpful, they went the extra mille for me and I left happy. Thats what really good business mean, HAPPY CUSTOMERS. 92 HONDA CIVIC AND STILL LOVING IT....

jsmath

Oct 8, 2010

I've never met a more degrading human being. He treats people, especially women like they are ignorant. He has no tolerance for others' thoughts and thinks he's faultless. He cites his years of experience as the reason he's right and the consumer is wrong. He even told me most customers are wrong but he sometimes let's them think they're right. What a pompous fool he is. This man is not fit to be the manager he is. But, that seems to be the way all the people are in this dealership. My car purchase was not what I would call pleasant either. They claim customer service is top priority but not if a dollar is at stake. Beware! Stay away from this dealership.

kindgirl

Oct 6, 2010

From the moment we entered the dealership Elyin Perez greeted us with an enthusiastic attitude and was eager to help us. We knew which car we were interested in and he showed us exactly what we wanted. During the test drive he went over all features and pricing. We felt very comfortable and knowledgeable about the car. He knew what we could afford and was able to work a good deal. I was very happy with my 2011 Honda Pilot purchase and would definitely recommend this dealership to anyone else as well as the car itself:) Thanks Elyin and coggin honda!

NittanyGirl

Sep 27, 2010

Last year (sorry, I just found out about this website) Jerry helped a good friend with the purchase of a 2009 Accord sedan. He was knowledgeable, helpful, and very customer-service focused-- Jerry brought in the car with the specifications my friend wanted from a sister dealership. My friend absolutely hates car shopping and even he said this was the best experience he had ever had in 30 years of car-shopping. I have recommended Jerry and Coggin Honda to several friends and colleagues over the past year. If you are in the market for a Honda, do yourself a favor and talk to Jerry. He knows his products, he knows how to take care of customers, and he will make sure you are happy with your purchase.

shbubble

Aug 23, 2010

My husband and I came in to buy a new Honda Fit about a month ago and we could not have been more satisfied with our car buying experience. Elyin was extremely knowledgeable, friendly and easy going. We knew we wanted the Fit in white and Elyin tracked one down that had just arrived at the dealership. He ran all around making sure that the car was detailed and inspected quickly so that we could take it home that night. Elyin truly goes above and beyond for his customers. Everyone at Coggin Honda is welcoming and willing to help in any way they can. We brought our car in a few days after we bought it to have keyless entry installed and were once again blown away by the excellent customer service we received. Coggin Honda is by far the best car dealership in the Orlando area!

dmdiprato

Aug 19, 2010

We had a great car buying experience at Coggin Honda on 8/14. Every employee we dealt with were extremely courteous, helpful & friendly and did not pressure us at all into buying the Honda Accord. Elyin Perez did an outstanding job and made buying a new car an enjoyable experience, which we did not expect at all. Elyin is very knowledgable about Honda cars & features, very personable, has a welcomed no pressure sales approach and he was very patient with us. Robert (Finance Director) was equally nice & a pleasure to deal with. He thoroughly explained and walked us through every step of the leasing process, gave us a great advice and I'm glad he talked me into having the exterior & interior treated for protection. He offered us a great deal on this add-on protection, so we gladly took it. To make things even better, when I came in the next day with our down payment, he told me he discovered a system error with our monthly payment after we left on Saturday, which lowered our monthly payment by approx $4.00. That was so nice & honest of him...we were thrilled!Many Thanks to Elyin, Robert, Damien and the rest of the Coggin Honda Team for a great experience and a great new car for us...We love our new Honda Accord LX-P!

thehen5

Aug 11, 2010

We had done lots of research online & in person before buying our new Honda Fit. I was very nervous going in to Coggin because my husband was very firm on the deal he would accept. We had the absolute best experience with the Internet salesman, Nelson Merced. He was so nice,upfront and easy to deal with. Everyone at the dealership could not have been friendlier or more courteous to us. We got a very fair price for our trade in, great deal on our new Fit and it was a quick and low pressure experience. There was not the endless waiting and back and forth games you get from many dealers. We felt really happy with our deal, the service and the finance manager, Tam Pham. Tam was so great to work with. When we got to his office to finalize the deal, everything was exactly as we expected and could not have gone easier. Nelson & Tam are both definite assets to the dealership and Honda.Anyone in Orlando looking for a Honda should go to Coggin and we will definitely recommend them to all our friends & family.

carol12358

Aug 2, 2010

I would tell everyone to buy at Coggin because they are friendly and go out of there way to give you the best buying experiance ever. This is not the first car I bought from them this is about the sixth car and I will always go back for the service as well as the great people who work there.

LTBriley

Jun 22, 2010

I bought a 2010 Ridgeline RTS. I started the process via the internet and then talked to Cricket on the phone to finalize the color, options, price. She found the vehicle I was looking for and had it brought in the same day. I was very impressed with her efforts to win my business, especially when another Honda dealer told me it would be two weeks to get the vehicle in the color I wanted. All this done on her day off. Hard to find people that want your business that much and are willing to prove it. I would recommend Cricket Libby and Coggin Honda to anyone looking to buy a vehicle. Thank you, I am really enjoying my new Ridgeline.

imacpc1

Jun 16, 2010

After checking the DealerRater listings for a reputable Honda dealer in Florida, I was surprised to find that four of the highest rated belonged to Coggin. My friends and I joked that due to the overly high number of four and five star ratings, they (Coggin) surely had someone working overtime in the back room writing them. On a whim, I stopped in at the dealership after spending most of the day running errands in the Florida summer heat. When I walked in, I certainly didn't look like a person of means or a well healed customer looking to buy a car. I figured I would be in an out after several minutes when the salesman decided I didn't look like I could afford to be there. Boy was I wrong! In a little less than two hours, I had test driven a couple of vehicles (Fits), selected one, an negotiated what I still think was a pretty fair deal for all concerned. We concluded business on a handshake that night and agreed to meet back in the morning to complete the paperwork/financing, inspect and test drive the vehicle again. Nothing was asked for before I left, no deposit or signatures to prove sincerity. I left with their Word and they with mine. It was the way business should be conducted by intelligent adults. The next morning, everyone showed up on time. The vehicle was prepped and the paperwork accurately completed and ready for signature. In about an hour I was driving home. Three hours to negotiate and buy a car is pretty good in my book. Especially if the process is straightforward and simple. Thats where Mr. Elyin Perez and Mr. Thomas Maier come in. Mr. Perez was the salesman and Mr. Maier the manager. Despite my casual appearance, these individuals treated me like I had just walked into a Lexus dealership to buy a $50,000 automobile. At every step, they conducted themselves as "Gentlemen". That is, they were courteous, respectful and sincerely attentive to our negotiations. I believe they made a genuine effort to meet my needs with theirs and showed flexibility to make the sale. In addition, Mr. Perez and Mr. Maier showed a quality not seen too often in their business, "Patience". They seemed to know that you can sell more product with Patience than with "Pressure". After all, who wants to go back for another car after an uncomfortable pressuring experience the first time. Not me! In my experience there are two kinds of Dealerships, those that want to "play games and sell cars" and those that just "want to sell cars". I think the second one does a lot more repeat business than the first. It seemed like Coggin agrees. Overall, I came away satisfied, and feeling like I got Lexus treatment at a Honda price. I like that. I know this review may seem a little flowery, but its my honest perceptions of my experience. However, to put it in balance I have to say that it "takes two to Tango". That is, you can't put the whole experience on the dealership. You have to be prepared and flexible too. When, I came to the table, I had checked three sources for the value of my trade, checked the same sources for the value of their car equipped as I wanted, educated myself on the advantages of leasing or buying and had a realistic idea of what I could afford and how to pay for it. I think when both parties are prepared and willing to be flexible and reasonable, then its pretty hard not to make a deal thats not a satisfying experience for both. Thats my view anyway. I recommend Coggin Honda, Tom Maier and Elyin Perez, highly. I would also like to acknowledge the help of Finance Manager Erik Gunnarsson, who was efficient with the paperwork and simple and clear in answering my questions.

snowdogs4

May 31, 2010

I originally bought a Honda Civic from Ocala Honda but since they weren't willing to work with us on a lower price for a new car, Ron Bertran suggested we called your dealership. Our Salesman, Elyin Perez was very professional and friendly. He helped in making a our buying experience at your dealership a pleasant one. I would highly recommend your dealership to anyone I know that is looking to buy a car. Even though we have a local Honda dealership in Ocala, it was worth the trip to Orlando to work with the staff at Coggin Honda.

noel4751

May 28, 2010

I called several dealers, as I do not have the time to go personally and shop. coggins honda was pleasent and gave me all the price details i needed. When I showed up at the dealership, Nelso was there to honor what he had told me. The experienced was nice. Would definately by from them again.

kissimmee26

May 26, 2010

The number one rule of how to sell a car is know thy customer. I do not know what kind of losers and junkies go to this dealership but I was not impressed with Coggin. I went to test drive a 2010 Honda Insight Hybrid. Before going to the dealer I spent hours scowering the Internet to learn all about the car, how it works, customer reviews, YouTube reviews, kbb.com reviews. I also Kelly Blue-Booked my trade-in and knew exactly how much its worth. I was educated all about the car and the available options.3 things troubled me about Coggin. First was that before we got to the test drive the sales rep wanted authorization to pull my credit history, wanted to know how much I intended to put down and when I intended to buy. This was his first mistake. He thought that since I am a young single male that my credit rating was crap???Second were the cars on the lot themselves. Again I had spent hours researching the particular upgrade options / accessories. At Coggin they had about 20 Honda Insights on the lot and they were all the same. ALL of them!!! They all had the same basic stereo systems without XM, none of them had the navigation system, none of them had tinted windows, etc. I could understand if they only had 5 on the lot but to have 20 that were all the same? The test drive itself was fine but I knew that I had no intention of buying a base model vehicle. I wanted the navigation system, I wanted the upgrades.But what really turned me off was the sales managers statements about the upgrades. When I asked him why none of the 20 cars on the lot had XM he told me they all had HD-Radio and that no one really gets XM. BULL-SHIT! I am a subscriber to XM and to insult my intelligance like that made me mad. Maybe no one at his dealership gets XM because they order nothing but base models from the factory that have the same basic junk stereo. He then told me for an additional $159 they could install XM, an extra fee!Then I asked why none of the windows were tinted. He said tinted windows are an upgrade on all Honda vehicles and that for an extra $200 they could do it at the dealer. When I pressed him further to ask if that meant they take apart the car and replace it with all new windows he admitted that they add those tinted coverings meaning that in about 5 years the tint turns purple and bubbles up.In conclusion, the lack of trust the dealer put in their potential customer, the bull-shit statements about XM and tinted windows, and the fact that they had about 20 cars on the lot that were ALL exactly the same really turned me off. In the end I went to a different brand name vehicle and to a dealer that offered XM in ALL their vehicles regardless of price and offered tinted windows at no extra exspense. I may not have gotten the navigation system but at leas the dealer I went to knew their customers needs and did not pussy-foot around.

ot02177

May 18, 2010

I was shopping for a new Honda CR-V EX. My Costco auto shopping program directed me to Coggin Honda. Nelson Merced called me. After explaining to him what I was looking for, he told me that he had just taken a 2010 CR-V EXL in on trade with only 3000 miles. He said he could sell it to us for the price that a new EX would be. He held the vehicle till we could get there that night and look at it. We were very happy with the CR-V EXL and bought it. Nelson made the deal that he committed to over the phone and more. Very good shopping experience, especially since I hate shopping for cars.

Tvm20802

May 14, 2010

I Bought a new car from them and every thing was smooth at first, I was told I was approved and I had already selected a car ,and after hours of hagling over the price everything seemed to be about to draw to a close when abuptly I was informed I needed a cosigner. I thought wow this is not right but what ever so I called a famliy memeber to get a cosign after getting that taken care of I was finalizing the paperwork when I noticed the names had been reveresed on the paper work, now its going on 6 hours and I just wanted to get out of there, when I ask about the mix up I was informed that it didn't matter whoses name was where and he would note to fix it in the morning well that never happened and I am now driveing a car that is in my famliy members name as well as registered to them and after hours of hagling they say it can't be fixed and blame it on Honda Financial, Honda Financial Blames it on them but nobody is willing to fix the problem , I have been treated like dog crap while trying to fix this, made fun of, ridiculed and lied to. corporate greed has obviously overrun the customer service of this dealership

southernmostguy

May 5, 2010

I began my initial conversations via the Web after finding the vehicle I was interested in. Larry made the intial phone contact with me. From that first conversation, Larry was thorough, honest, expedient and very helpful. Larry made my used vehicle purchase enjoyable. I would also compliment Eric Gunnarsson, Finance Manager for his professionalism in handling the transaction.

chefb1979

May 2, 2010

I first went to the Coggin Website and got "pre-approval" for a new Honda Accord. Over the next few days I received several phone calls and emails inviting me to come in and look at their inventory. I got in contact with an Internet Sales rep and told him exactly what I was looking for. I tried to make it clear to him that I have a packed schedule and was not in the mood to have my time wasted. I asked him to please let me know if he could not meet my wishes. He assured me that he could, so I made an appointment with him. I met with him a couple of days later. Within 20 minutes he offered me an overly inflated payment for an Accord. I told him that I had already made him aware of what I wanted. He said there was nothing he could do. I thanked him for his time and left. The next day he called me back and apologized. He said he "went to bat for me" and got me a deal. Funny how things change. I agreed to meet with him again, but also requested again that he not waste my time. I had three appointments that morning that I had to keep. He promised he would make it quick. Long story short, we came to an agreement on a deal. I signed all the paperwork, they gave me the keys and owners manual. I was just waiting to sign the final paperwork. I missed two of my appointments, waited two and a half hours, for them to come back to me and tell me that they could not go through with the deal they had proposed. I have never felt so jerked around in my life! I was a repeat customer with Coggin, had an approved credit rating, been on my job for almost eight years, been at my residence for almost 3 years, and they still tried to con me. I will never step foot in that dealership again and I strongly suggest that no one else does!! I have since been, not pre-approved, but bank approved for a loan greater than the one I was negotiating with Coggin Honda. I am now driving a brand new Toyota, and couldn't be happier with the experience I had purchasing it. I find it very upsetting that in today's market that there are still businesses that don't respect the buyer's power. Coggin Honda, and all of it's employees and executives should be greatly ashamed of themselves. I seriously doubt that Mr. Charles Oglesby, President and CEO of Asbury Automotive Group, will be pleased with the letter I am currently drafting to him directly.

peterconnelly

Apr 23, 2010

This is by far the best new automobile purchase I have ever had. The Internet Sales Manager, David Drenning was courteous, and professional. Dealing with Mr. Drenning made you feel like you met a salesman who had the customer's interest at heart. I must say this dealership functions as a team focused on customer service and satisfaction. My first contact with Coggin Honda of Orlando was through Rosmarie. She contacted me in response to my American Express Buyer's Program. Her enthusiasms came through the telephone and she set up an appointment with Dave Drenning who was immediately available when we arrived. He determined the model vehicle and features we wanted, ensured it was available and facilitated the appraisal of our trade-in. He was very professional and did not try to push the sale and despite his relatively laid back approach, we had an agreed upon deal in about two hours which included the test drive. While we were completing some paperwork, Tom Maier who works in the front office area took the new car to the detail shop to make sure it would be detailed as quickly as possible. This didn't seem to be part of his job description but it clearly reflects the team effort that the personnel of this dealership put into their sales. Overall, I would recommend Coggin Honda of Orlando to any of my friend, and even my mother, if she were alive! For the record, this is the first time I've ever been to Coggin, I'm not related to anyone who works there, and don't know anyone who works there. But they made me feel like I was a very important customer the whole time I was there. Coggin Honda of Orlando is a super dealership in my opinion. And Dave Drenning is a super salesman.

olechayzee

Apr 20, 2010

THE FACILITY AND ATMOSHERE WAS EXTREMELY NICE. I FOUND THE PEOPLE TO BE VERY FRIENDLY AND HELPFUL. I REALLY LIKE THE SALES PERSON (MR. HENRY BROWN). HE IS THE MAIN REASON I GOT A CAR FROM COGGIN HONDA. I INITIALLY VISITED THE HONDA DEALERSHIP LOCATED IN WINTER HAVEN, FL. BUT, MR. HENRY BROWN PROVIDED ME WITH ALL THE INFORMATION I NEEDED IN ORDER TO MAKE MY DECISION. HE'S AWESOME.

aedeptula

Apr 18, 2010

For me, buying a new car is a very anxiety-provoking experience. As soon as I began speaking with Nelson, he took all the nerves away and went above and beyond as a dealer. The service was outstanding and with Nelson, I did not feel pressured or hassled in any way. As a first-time new car buyer, I was extremely pleased with my decision to go with Coggin of Orlando.

HogueAR

Apr 18, 2010

Fast friendly service. Enjoyed working with sales person, did not feel pressured. Worked with us on price. We were able to test drive multiple cars without dealer so we could really ge ta feel for the car which we appreciated. The car dealership was clean.

lkurp

Apr 17, 2010

When my wife and I walked into the dealership,we weren't sure what to expect.We walked in to meet smileing faces and greetings of very helpful people. David and Ted were very professional in their dealings with us.They were most helpful in assisting us in making our decesions in aquiering an Odyssey Van.I have recommended to my freinds to visit this showroom and ask for these two professional sales people.

Thepaulse

Apr 15, 2010

My wife and I were looking to lease a civic or accord. We did not have a prefernce before the test drive, but wanted whichever my wife preferred. Cricket emailed us price quotes and we set a date to do a test drive. My wife ended up living the civic so we decided to lease it. We were given a very fair amount for our trade and Coggin Honda worked with us on the numbers to make sure the lease (and buyout) were within our range. There were no surprises and no hidden capitalized costs, and we weren't pushed into the accord (the more expensive of the two). The whole experience was professional and stress free. I would recommend cricket and Coggin Honda to anyone looking for a great new Honda.

tcb8818

Apr 8, 2010

Elyin Perez leased me a 2010 Accord. I had negative equity in a car worth nothing, I walked feeling that Elyin and Honda helped me get out of a bad situation and into a nice new ride. If you are interested in a Honda, I would go to Coggin and ask for Elyin to look at your situation and find the best option for you.

Lisa710

Apr 4, 2010

My experience at Coggin and with Elyin Perez was the best car buying experience I've had. As a female, I am always faced with prejudice. Sales persons talk down to me or "dumb" things down so I can understand. However, Elyin treated me with respect from the beginning. I had done my research prior to the test drive and knew exactly what I wanted. I walked in, told him what I wanted, and I was immediately put into the car I had described for a test drive. No "alternative options", no questions. Then came the "negotitations". I have a set budget and a definite limit for my monthly payments. Elyin, along with the sales manager and the finance specialist were able to work around some numbers and work with different financing institutions to keep me under my limit. The BEST customer service came toward the end of the sale. The only model they had on the lot with exactly what I wanted was white. I did not want a white car, I really wanted a royal blue pearl. Elyin looked up all the inventories in all of the Honda dealers in FL and found the EXACT car I wanted, however, it was locate at a dealership about 160 mi away. Elyin PERSONALLY drove down to Ft. Myers to pick up the car the very next day. I had my brand new car 24hrs after I went to test drive. I highly recommend Coggin Honda in Orlando to ANYONE looking for a new car.

jhoang9999

Mar 28, 2010

We recently visited Coggin Honda of Orlando for a new Honda CR-V. We were greeted by a Sales Associate named Elyin Perez. From the beginning, his knowledge, friendliness and attentiveness to our purchase requirements made us feel comfortable. While we had a test drive around the blocks, Elyin was eager to show us the vehicle's features, and answered all questions that we had about the vehicle. When it came time to sit down to discuss pricing, as expected with any car purchase, there were back-and-forth negotiations. However, througout this process, Elyin and the staff at Coggin Honda of Orlando have been very professional and respectful. We really commend Elyin and Coggin Honda for this. We were able to come to an agreement on pricing and completed the sale a few days later, when the car with the color we like was picked up and driven back to Orlando by Elyin. We would also like to recognize the Finance Manager, Tam Pham, for helping us determine the most suitable financing option. He made sure that we had all of our questions answered, and all options presented/discused. In addition, Tam verified that all necessary paperwork was thoroughly explained/completed and signed even though it was getting very late at night. We enjoy the Honda CR-V. Being a highly-rated compact SUV, it assists us in tasks which cannot be performed by a sedan; and yet, this vehicle does not consume a lot of gas like other SUVs in its class. Overall, we enjoyed our visit at Coggin Honda of Orlando, and would recommend this dealership for new car purchase, especially Elyin Perez and Tam Pham for their knowledge, friendliness and professionalism.

jkrayner

Mar 22, 2010

I love Coggin Honda, but probably would not have purchased a new car yet if it hadn't been for Elyin. He arranged for additional accessories to be put into a car that was on the lot and oversaw the work, which was excellent. You would never know that the car had not come with the more expensive rear view mirror or usb music connection that we had added. He even checked to make sure that the new music connector would work with my iPod. He facilitated our negotiations with dealer management so that we got an excellent deal on the car and received a very reasonable price that was within our budget. He helped arrange for us to get a very generous trade-in allowance on my 15 year old Honda Accord and to get the navigation dvd updated. We were going to buy a car bra (to protect the car from love bugs in Florida, but were told about a paint job that would do the same without looking as ugly (I didn't want a black front on my new red car). We instantly chose to switch the bra option for the paint option. All of the people at Coggin, from Elyin to the finance people were extremely friendly, informative, and helpful, without being pushy. The finance department made sure that we were able to take advantage of the 1.9% financing being offered by Honda at the time we purchased the car (although we did pay cash for a good portion of the purchase price). Last year, we purchased a Honda Pilot at Coggin and had both the Pilot and my old Accord serviced there. The service people are exceptionally good and do the work expeditiously. Elyin taught this 5 speed manual transmission driver how to use the 6 speed manual transmission on the new car on a great test drive on the highway. My overall experience with Coggin was excellent, making this the easiest decision and purchase I have made in a long time.

Craig & Linda

Mar 19, 2010

We were impressed with the highly professional service we received from your dealership. We mostly appreciated Mr. Elyin Perezs' low key, yet no-nonsense sales approach. He displayed a friendly and curteous attitude throughout the process, and his knowledge of the product line left us feeling confident about our new purchase. Our experience with Mr. Perez exceeded our expectations. This young man has a bright future! We will difinitely recommend Coggin Honda of Orlando. By the way, we love our new Honda CRV. Thank you.

erosado

Mar 18, 2010

I have been to Coggin Honda of Orlando several times, but 2 years ago my husband and I won the jack pot when we meet Elyin Perez. We have been to several other car dealers and the experience was not as wonderful as the one I received at Coggin Honda of Orlando. Elyin Perez is a magnificent Sales Associate. My husband and I are very pleased with the type of service and information he provides to us. We bought a Honda Pilot about 1 years ago with Elyin and now we just bought a New Honda Civic. I will not buy anything unless Elyin is there. If you go to Coggin Honda of Orlando make sure you stop by and see him you wont regret it. He can answer any questions you may have about the car and he will not lie to you. He will not pressure you in buying a car and he will try his best to find a car that meets your needs. He is so easy to talk to and he is always willing and able to help you. One of the serveal things I like about him is that if you leave him a message he will get back to you promptly, you dont have to wait forever to get a call back. He showed me every car I wanted to see without any rush or pressure. I love that because I am a very difficult buyer and I like to take my time so I felt relax and I found the perfect car for me. I have referred him to family and friends and they are also very pleased with the knowledge and service he provides. Coggin of Orlando you did a great job in hiring Elyin Perez and for this reason I will be back and so will family and friends.

caligranny42

Mar 11, 2010

Mr. Brown was professional and really listened to me and took my needs as a customer into consideration. I had done my homework and knew what it would take for me to finalize my deal and buy my car that day.He listened to me and did not try to "double talk-bamboozle me!!!!" I went 1.5 hours away from home to try to find a dealer that was willing to meet my needs as an informed buyer who knew what she wanted and the price she could afford to pay, leaving some profit for the dealer to make a profit. I would recommend COGGINS and Mr. Brown to others shopping for a Honda product.

shany143

Mar 11, 2010

My husband and I were very satisfied with the knowledge and great effort. Elyin was a very good salesman and he was patient and detailed about everthing we needed to know about buying. He is a great guy. i would recommend him any day to my family and friends. We were happy with the service and most of all the price. We would always use this Honda dealer.

HOWARD RAFF

Mar 8, 2010

dealing with ROBBIE GUESS was the best car buying experience i have ever had in my 50 years of buying cars. His knowledge of the vehicles and its different nuances was outstanding. My wife was so impressed with his knowledge and said he was the best salesman she has ever dealt with. I strongly recommend that anyone looking for a honda see Robbie at Coggin Honda of orlando

merff

Mar 4, 2010

Myself and my wife were treated with respect and dignity. Everyone was respectiful and helpful in aidding us with the purschase of the vehicle. Every deatail was presented and explained. this is not the first vehicle from this dealership and thats why we returned. As always it was a pleasure to be treated in this manner.

carroway

Mar 2, 2010

I have purchased numerous cars, and this is the very first time buying a car without my husband. I did not get the round around like I have experinced at other dealership. I called talked to Mr. Alvin Santana, and I told him what I was looking for. I also told him what I wanted to pay, and that I did not want to go to the dealership and come out kicking myself like I have done so, in the past.When I walked into Caggins Honda, I was greeted by the receptionist, who immedatley asked me If I wanted any coffee. Mr. Santana knew what I wanted and did not waist my time. I purchased a Honda Accord, I love it.I am so pleased that no games were played, especially with me going by myself.I would highly recommend this Dealership, but I would tell them to deal with Mr. Santana, he is the real thing. "HONEST"

SLaframboise

Feb 28, 2010

My very independant 27 year-old daughter's Accord lease-end was coming up in three months and she had been searching and test driving different cars at many dealerships. When she mentioned she was going to Coggin Honda, I decided to go with her since I am familiar with Coggin and our family has bought six of seven Hondas from this same dealership, including the two my Mother and I drive now. She test drove two vehicles but decided on the 2010 version of the vehicle she was due to turn in because she liked it so much. Nelson was very sincere, friendly and had her driving away in her new vehicle in record time. Not only did Coggin Honda buy out the remaining months on her lease, but her payments are lower than she had been paying for the last four years (and no, she was not upside down on her last vehicle). This was the fastest and most pleasant car buying experience we have had. It's refreshing to know there are dealerships out there that are interested in customer service and you walk away feeling like you got a great car at a very affordable payment!

smelissasue

Feb 24, 2010

I have delt with Coggin Honda in the past but nothing was like the experience I had with Coggin Honda this last time. Nelson was my salesman and he couldn't have been better! He made it easy, quick and was able to answer all my questions. I will definitely go back!

Cheryl1324

Feb 22, 2010

Robbie was great!! I normally HATE going to car dealer's. Normally they don't listen to what I want and try to sell me something I wasn't interested in. Robbie was very friendly and yet professional. He made buying a new car simple and even fun! On another note...even just walking around in Coggin Honda...all the employee's were smiling..even the ones that weren't helping me. Thank you!!!!!! Other dealer's should stop by and see what Terrific Customer Service is. It goes a long way!!

wenbgreen

Feb 20, 2010

What an amazing experience! I live in Hampton, VA and had been searching for a used, Toyota RAV4 locally with very little luck. Turning to the internet, I found hundreds listed for sale but was very skeptical of buying a car online. Working full-time, I enlisted the help of my father to make some inquiries about numerous RAV4's I had found on the internet. Kurt Fisher of Coggin Honda of Orlando was the internet contact person for a 2005 Toyota RAV4 we found online. Not only was he committed to making this purchase possible for us, the vehicle was everything and more described in his ad. Kurt went above and beyond to help us by providing us transportation from our hotel in Daytona to Orlando when we couldn't get a flight into Orlando. Then, when our flight was delayed, he arranged for us to finalize the deal on Sunday morning. The vehicle is actually more than I expected and I still can't believe how fortunate we were when we made the decision to buy from an online source. It was an outstanding experience and I attribute that to Kurt Fisher! I would not hesitate to recommend this dealership to anyone and have already encouraged several people to browse their website in the future if they are in the market for a new or used vehicle.Wendy B. Green

bythemouse

Feb 18, 2010

This will be the FIFTH Honda that we purchased and this is the first time that we experienced what we feel to be the best possible purchasing experience at a Honda Dealership. KUDOS to Nelson Merced (Internet Sales)! He made the difference for us. He understood what we wanted and helped us to compromise within our family to find the vehicle that we can all be happy with. We will definitely be back in the future to purchase more vehicles and will highly recommend Nelson Merced as the GO TO Sales Person for new cars to our friends and family!

EDWIN DIAZ

Feb 17, 2010

We are very happy with this two gentlemans who took care ofthe sale.specially mr.NELSON MERCED a very profesional sales person,he really knows his businessand make feel very comfortable,no pressure,during the whole process of buying our car .THANK YOU .EDWIN DIAZ

Bonnie B

Feb 17, 2010

I had no idea how much fun buying a new car could be! Robbie met me even before I got to the front door. What a neat guy! He was well dressed and easy to talk to, I liked him right away! We looked at a couple of cars and I got to test drive a Civic. They gave me a good price on the Civic but I backed out, not ready to buy. The problem was I really didn't know what kind of car I wanted. Robbie introduced me to Tom and after a very pleasant conversation I got a tour of the dealership! It is quite nice and the people I talked to were very friendly. I loved the service area! What a great place to wait for your car to get serviced! Robbie then showed me a Honda Insight, it's a hybrid, a fantastic car! Test driving that car was awesome, Robbie showed me all of the neat features, including the information right there at your fingertips so you can drive the car to get the best miles per gallon. Yes the car is perfect, but Robbie answered all my questions, the knowledge, the details he has about Honda and the Insight, is truly amazing! I then went in to see Nick the Finance Manager I was blown away at how efficient he was, he had all the paperwork filled out ready for me to sign, fast and easy. He explained plain and simply what I was singning and why. I am truly thankful that was a pleasant experience! So now I believe Honda is the best car made on the planet. Thanks to Robbie I am driving my dream car and loving it! So go to Coggin Honda and talk to Robbie if you are looking to buy a new car!

suzanneswitzer

Feb 15, 2010

My husband and I recently bought two new cars from Coggin Honda of Orlando for a great price and we couldn't be happier. Sales consultant Robbie Guess was informative, friendly and very patient. He went out of his way to make sure we were happy with the cars we had chose. We have never experienced such great customer service and would highly recommend this dealership and Robbie to those looking to buy a car.

Wendy E

Jan 20, 2010

I can't express how satisfied I am with my NEW Honda and the excellent service given to me at Coggin Honda of Orlando. I decided to go to Coggin Honda of Orlando for the purchase of my Honda Accord mostly due to my father, he had purchased his Honda RidgeLine from this location and was extremely happy with their service. The staff is extremely helpful and courteous you do not get that pushy salesman feeling. I visited the dealership in several occasions prior to my purchase and everytime I went in they treated me like it was the first time I've visited. Their Staff are extremely knowledgable and friendly they really go above and beyond on customer satisfaction. I will definitely be recommending this dearlership to my friends/family.

lisabrodsky

Dec 24, 2009

Everything was wonderful. Cricket was very knowledgeable, friendly and accommodating. I would refer anyone I know to her. Also, the whole process moved at an acceptable pace and was not drawn out. The car is fantastic and the dealership overall is terrific!I stated the price as "good" rather than "great" because I still think I should have paid a few hundred dollars less. Though I am pleased with the price I paid overall, and other other dealers were much higher. (a great price would have been my offer, as I had researched the car price and my trade.)

nipper

Dec 22, 2009

we were met at the door by rob. he was very friendly and infirmative. he knew his product very well and brought in jeff for a good price. they have called several times since to make sure we are happy with the car. my wife and i are very pleased with the product and the service. sincerly marvin novak 251 amelia st. kissimmee, fl 34759

NOLemom

Dec 15, 2009

I HAVE RATED ALVIN SANTANA WITH THE HIGHEST RATING POSSIBLE BECAUSE FROM THE MOMENT I TALKED WITH HIM ON THE PHONE I THOUGHT HE WAS FRIENDLY AND GENUINE. I TRUSTED HIM TO DO A GREAT JOB FOR ME. THEN MY DAUGHTER AND I ENJOYED OUR EXPERIENCE WITH HIM AT THE DEALERSHIP YESTERDAY. HE WAS FRIENDLY, KNOWLEDGEABLE AND WORKED WITH US TO EXPLAIN EVERYTHING. HE GAVE MY DAUGHTER GOOD ADVICE IN HELPING HER MAKE HER SELECTION. ALVIN WENT THE DISTANCE WITH US SO THAT WE WOULD LEAVE SATISFIED. HE EVEN INDULGED MY DAUGHTER AND TOOK HER PICTURE BY HER NEW CAR AND SENT IT TO US THAT NIGHT IN AN E-MAIL. WE WERE VERY PLEASED WITH OUR WHOLE EXPERIENCE!

wrustlebe

Dec 11, 2009

Had and exceptional experience in working with Alvin Santana and . The dealership was efficient, professional, and a pleasure to work with in all areas. Alvin and Henry were both easy to communicate with and very respectful in their dealings with me. I would recommend this dealership without any hesitation and plan to as I have opportunity.

Shakespeer

Nov 24, 2009

I had a very positive buying experience at Coggin Honda of Orlando. The sales person, Larry Hernandez didn't pull any tricks, and gave me exactly what I asked for, within the price range I needed. I told him ahead of time that I had exactly an hour to complete the sale, and that's how long it took. He was ready ahead of time so that when I got there, all that we needed to do was sign the paperwork. When I arrived, my sales person was outside waiting for me and immediately took me inside to process the paperwork. Once I got to finance, everything was exactly as I was told it would be. No surprises or shocks, and Nick respected my time constraints and didn't try to pressure me into unnecessary add-ons. I received everything I was promised, and found that there are car salesmen out there who are true to their word. When I left the dealership in my new car, I felt good about my purchase and my experience. I couldn't believe it went so well. I would definitely recommend this sales person and this dealership to my friends or family.

William Niehaus

Nov 21, 2009

J. T. Gunter was an excellent salesman. We interacted many times over a 3 month period as I tried to decide what options I wanted and what I was willing to pay. Also a factor was what cars remained in the 2009 inventory as we interacted in the September - November time frame. J. T. presented the car cost as I ask: "What is the bottom line cost -- out he door, with tax, dealer prep, and other misc charges included". Some other car salesman and dealers in the past would not present the cost in that way until I dragged it out of them. They wanted to "deal". This made for a slow frustrating experience with those dealers and in one case, the other dealer lost the sale even though he gave a ~$50-$100 lower price . J. T., I'll see you again in 7 - 10 years when I need a new Honda.

mlogas1

Nov 16, 2009

We came to test drive a CR-V after eliminating the RAV4 from our top picks. Our salesman, John, was very patient and helpful. Most importantly, he wasn't high pressure. He showed us all the important and neat features of the car and was very friendly. Damian worked with us on negotiating the price as well as the value of the trade-in. He was also very helpful in making suggestions of different vehicles to stay in our price range. We ended up purchasing a vehicle that was exactly what we were looking for.

savvy car shopper

Nov 10, 2009

Be careful with these guys, they're slick. It's one of those dealers that doesn't put a sticker price on anything, so you know to immediately be on guard, right? Long story short, I was looking for a Civic coupe and they talked me into an Accord coupe. I hadn't done my research on Accords so I thought the prices they were showing me looked pretty good. They tried VERY high pressure sales tactics to get me to sign and buy and I told them I just needed to do a little research before I made a decision. They told me I could go ahead and use their computer right in the dealership. Glad I did. Turns out they were only offering me about a grand off of a brand new car's MSRP for a 1 year old model with 22,000 miles. Once I called them on trying to get away with ripping me off their tone changed completely and they nearly threw me out of the showroom. But, what did I care? Not like I'd consider doing business with them, right?

mper73

Nov 8, 2009

I visited Coggin Honda of Orlando with just the intention of getting my 2005 Chevy Express Van with 85,000 miles appraised. First, I had a very good welcome by John which he helped me a lot and was very patient with me. While I was waiting for the appraisal, John asked me if I was interested in any car in particular, and I said "I will like an accord ex for my wife." He offered me to take one for a spin and I gladly accepted. After a few minutes Mr. Santana came with the appraisal and to my surprise, they were willing to pay off my van and offered me I great deal with a 2010 Honda Accord LX-P. I have to say they were both very professional and very open to any questions that I had. I don't like to be pushed on a deal or been rushed to make a decision. Alvin and John were the total opposite demostrating a high level of professionalism. I would definitly recommend this dealer to anyone. Alvin and John, it was a pleasure to work with you guys...

mtfchef

Oct 20, 2009

We got off to a rough start on deal it became very difficult, however I did not feel pressured to buy. We purchased 2 cars from Coggin one for myself and one for my mother and both of us love our cars. We had an issue with financing on one of them, and Gary the service manager went out of his way to adjust the price a week after I had the car to make my payments stay close enough to the same that I was able to still afford the car. I would definitley recommend this dealer to anyone, this is the 5th and 6th car we have bought from Coggin and we will continue to come back.

rafaelnina

Aug 17, 2009

The staff seemed so eager to work with me and my situation. they made recommendations and provided me with the best deal i could have possibly have recieved. All the way from the sales lady to the manager they had so much respect and proffessionalism. They also honored the fact that i am a united states army soldier and veteran.

HondaCivic

Aug 13, 2009

Originally took my car to this dealership for its scheduled 60,000 mile maintenance. Was told at that time it needed new front and rear brakes. I said I could only afford to do one set at that time, and was told the front brakes needed it more than the rear brakes. A couple months later I took the car to another service garage and was told the rear brakes had thousands of miles left on them, and shouldn't need to be replaced for some time. When I received a call from Honda corporate for a survey regarding my visit, I explained that they tried getting me to fix things that didn't need to be fixed. The next day I received a call from the Coggin service manager asking for specifics. He insisted I bring the car in that day so he could see the brakes himself. When I took it in, the service manager explained the brakes didn't need immediate replacement, but were marked "Future Attention Needed." He explained it as a possible miscommunication between me and the service advisor. The manager then said I would receive a follow-up survey from Honda, and that if I rated them excellent, He would take off $100 of a different repair for the car. A couple days later I received the email survey, and filled it out, very positively. I did not, however, rate every category as "perfect." Since I didn't rate them perfectly, he wouldn't be able to offer me the $100 off the repair. I will never take my car to this dealer again, nor would I consider buying a car from them in the future.

frobinsonjr

Jul 26, 2009

Over all experience was very good. Did not have to hassle to much with price. Dealership did a great job with cleaning up a used vehicle. The engine compartment was exceptionally clean.I chose the dealership over a smaller lot for reputability of the used cars presented.It paid off. The cost was higher, but the money I would have put in the vehicle if purchased somewhere else would have been a hassle i was not willing, nor had the time, to take.

Jeff2one

Jul 22, 2009

I was searching on line for a pick up and happened upon the Coggin website. Within 4 minutes of my inquiry I received a call from Harley who had a great vehicle in mind for me. I went in for a test drive and had one of the best experiences of my life. I walked away from the experience feeling like I had made friends and not just been a customer. I cannot imagine ever buying a vehicle anywhere else. If more people were treated the way Mary and Harley treated me the world would be a much better place.

Jacqueline Roskothen

Jul 14, 2009

Henry Brown called me and convince me that hehad the right vehicle for the right price so I talked to him on the phone and by email to get comfortable with the fact that I was going to drive a couple of hours to get the right service before and after the sale as he explained to me so eloquently the first time I spoke wth him. Henry was very personable and professional ad towars the end of the sale he was demonstrating features to me that made me feel as if I had not paid enough for the vehicle that I left with :) I could go on and on but I will stop her and highly recommend that you shop for Your next Honada with Henry Brow and his associates at Coggin Honda of Orlando. I think they are the best experince that I have ever had a chance to buy a car fron and I will see Henry again for my next one.

salsababe

Jul 3, 2009

I've just purchased a used Honda Accord - I asked the sales several times if the car had been serviced, he told me it had been to the service bay and everything was ok. I have since realised 1 week later - that they had not even done an oil change. The brakes have a problem which I am going to take somewhere this afternoon to see how bad they are, but by the sound it may be the discs need replacing. The car doesn't have a warranty - but I should be able to rely on them doing the basics - but perhaps not. The car has been taken as a trade in and they didn't even clean the inside - the day I bought the car they wanted me take it with me immediately and told me to drive it for a couple of days and let them know what was wrong with it - I kid you not! I got them to replace 2 front tyres before I would take the car. Then the stereo system broke completely within an hour of me buying it. Originally they told me I would have to pay half to fix it and I agreed. But when I picked it up they told me no charge. Now they are ringing me to pay. I think I'm going to find out what's wrong with the car first. I have since been told by an employee not related to this sale.that they have new management there and they are being told to do as little as possible to cars to cut costs!!!!Update August 31st 2009.I have been contacted by the Salesperson who I listed above - informing me he was unhappy with what I had writen would be looking to take legal advice. To be be fair to him I have removed his name. Update on the Car...So far - I have had the brake pads replace - the discs(rotors) replaced. Oh yes the drivers window broke - upon investigation by the service dept it became apparent that the previous owners had attempted to butcher the inside - so far everything had been replaced.Drivers window, half of the car stereo, new disks brakes, new pads - running total so far $1280. Oh yes lets not forget the oil change. There is still something wrong with brakes or the front axle (or something like that) looking forward to fixing that to. I still need to go to the tag agency and sort that out - I transfered my tag (or I thought I did) until the new license plate turned up...I'm sorry if the sales person doesn't like this - but I don't differenciate between the sales dept, the service dept, and finance dept - all in all not a great experience. Make your own mind up.

darlaperry

Jun 12, 2009

Mary Farris was great to work with. I really liked the fact that she came across as a "person" not a salesperson. She was not pushy or in a hurry. We were looking to buy a used car for a fair price and we found it. Thanks, Mary.Darla and Rick Perry

ccasolino

May 27, 2009

Terrible!!!!!! Faithful customer for 5 years and then treated very rude and unprofessional. Will be sending letter to Corporate with details. I will no longer ever service my vehicle at Coggin Honda. Take my advise! They thought towing a car over 30 miles was more important then replacing a battery under warranty. Was even spoken to as if we were doing something deviant.

gboss

May 20, 2009

Every call I made was returned promptly- (until I paid the cash.) Since that time I have received no (0) return calls. The only people I have been able to talk to are the switchboard operator and one other employee who told me they have a policy of not sending the old title for 15 days after receipt of payment which is a totally unacceptable and contrary to what I was told at closing. I was also promised a carfax, an extra key, and was told that they had given me everything I needed to get a plate in my home state. All three have proven to be untrue. I have still received no response from any of the many calls which resulted in my leaving messages. Not a good way to conduct business!

rep001

Apr 30, 2009

After contacting several Honda dealerships, I purchased a new auto from Coggin Honda. This was based not only on price, but on courteous service, product knowledge, follow-up, quick response and general appearance of the showroom and service department. After all, what value is there in a good price and poor service? Granted, I have just purchased a new car and the service end is yet to be encountered. However, the odds are that a company that places as much concern on treating a customer right and providing a clean showroom and service area, are not going to stop after the sale. After all, ALL dealerships need a referral business as well. NO media can ever replace postive referrals.

roycalz

Apr 20, 2009

I got a nice price on a CRV via internet. Agreed on the price for 21k. Finance department inflated my interest rate by at least 2 pts. I told them I have been pre-approved by credit union. They won't budge and said I can't get the truck at that price if I don't get their ridiculous financing. Amazing , how they sucker you to buy zylon and other warranty and maintenance plan. Oh by the way you need gap insurance too. Run away next time

rafael73

Mar 16, 2009

I am a customer from Coggin Honda since 2005. I purchased 3 vehicles there since then been the last one a Pilot 2009. Price was VERY COMPETITIVE and the deal was crystal clear: no hidden fees, no small letters. And every one that I talked on Saturday were friendly and helped me in the process of how I can recover the money of the other car I was trading in(GAP insurance & Extended Warranty).If you are considering a Honda, go there and ask for Charlie. Guy will really take good care of you.

krisaurie

Mar 5, 2009

DON'T GO THERE!! I went twice - trying to buy a used honda accord. They were VULTURES!! Now, I can deal with car salesmen - i get it - they have a job to do, and sales are probably not great these days, but these guys were really terrible. Here's my biggest gripe - they won't leave you alone for even a second. I was shopping for a very specific type of used Honda - so I could walk the lot quickly to assess if I needed an actual salesman or not - but they refused to let me do this. The first time, the salesman wouldn't leave me alone - although I didn't see any cars I wanted. When I was trying to levae he tried to strong arm me to actually go inside the building so his manager could "tell me it was okay to leave". Are you kidding me? No. The second time - i decided to wipe the slate clean, and start new. Well, the salesman basically forced me to go into the office before I could look at cars, and started asking me all these questions from his "sales 101 sheet". Questions like "are you buying this car as a gift"?! I told him 4 times that I wanted to go to the lot to look at cars, and he kept saying - in just a minute.... Well, I finally told him that I was going to the lot right now - got up and walked out. Stupidly, he followed. Really - if people are AT car lots - they are interested in buying a car. Harassing them isn't going to make the sale. I will NEVER buy a car from them, nor will I ever go back there to look at cars. It's not worth it. Management should be ashamed for advising their people to act like this.

dianeK

Jun 8, 2008

I was there to purchase a new Honda Civic. Things seemed to be going well, we had ( I thought) agreed on a price, financing and were about to complete the sale, when I noticed that the dealer fee of $599 had been added to the price. This was unacceptable because I had asked twice if the dealer fee was included in the price or would be added on, and was told twice that the dealer fee was included in the price. When I pointed this out, basically I was told that they never include the dealer fee in the price, and without saying in so many words, that the salesman had made a mistake. They would not give me the deal we had verbally agreed upon. The best they would do, the sales manager( a Mr Lopez) told me was give me $100. off the fee.I had to leave without completing the sale.I am very angry.

poolguyrog

Jun 29, 2007

I know that it is never fun to purchase a new car but I was treated very well at this dealership. The salesman (Lenny Acevedo) was very straight forward truthfull. ( I laid some traps and he told the truth) Over all a positive experience. I purchased the vehicle.

teddyba

Feb 3, 2007

Sure, their smiles gleam with kindness. Sure, their voices sound innocent. Truth is, they're just in it for the money. Be aware of the most common bait-and-switches - they use them. NEVER negotiate off monthly payment. Watch all prices they give you in every category. They will try and hit you with a HUGE(!!!!) $595 documentation fee that is pure profit for them if you're not vigilant. Watch out for them trying to change your financing years without notifying you. Be certain to watch your trade-in value as they will definitely give you the lowest amount possible for it. When you negotiate, know the price you're going to buy for it and do not budge. If you go in uninformed, they'll go a couple negotiating rounds with you acting like their final deal is the "best" price to give you when in reality it's definitely not. Take this advice from somebody who experience many of their little tricks and bought a car from them. This is a dealership not worth trusting during the sale.

dragonsnowball

Jun 9, 2004

The buying experience wasn't too bad, but after I purchased the car it seems that I dropped off the face of the planet in their book. They took an entire month to mail the check to pay off my old car, so I got charged for a car that Coggin had the entire month, and it took another month to get my refund check. Yet when I was at the dealership I just HAD to sign the papers that night. <br><br>Then, I keep getting promotional e-mails from the guy who sold me my car. Really makes you feel like they care about you.... <br><br>Now it's been MORE than 2 months and I STILL haven't received my license plate. I've called numerous times, and most of the time the phone rings about 30 times. I had to leave 3 messages and send them an e-mail, and finally 7 days later I heard back from them. When someone does answer, most of the time they're either rude, or they put me on hold so they can tell their friend that some employer will most likely not give them a drug test. Well, if they're so worried down there about drug tests, that explains a lot!!! It turns out they transferred the tag on the old car to my new car. Well that's fine, but had they spent 2 seconds checking they would know that the old car was in their possession, along with the license plate!! <br><br>I have never, in any experience with a company, car dealer or otherwise, dealt with a more inept group than the bunch down at Coggin Honda. When they put you on hold, their recording tells you they're interested in not just one-time sales, but life-long customers. Well, Coggin, you sure go about it the wrong way. This one-time sale will go back to being a life-long Saturn customer.

Nzaizar

Mar 22, 2004

They forgot to tighten my drain plug after a routine oil change and it backed itself out while I was driving! I called them and the service dept was closed so the sales dept handled it! big mistake! they finally sent a flat bed truck and gave me a loaner after much discussion over who was at fault. This was on a brand new Honda S2000 sports car! they offered me a free oil change ! I don't think so - I do my own oil changes now!