Used Cars for Sale at Chuck Stevens Automotive in Bay Minette, AL

WILLIE KING

Jan 8, 2014

I did not fine a car on Cars.com, however when I went to the dealership they had a vehicle that was just turned in. the car had several issues in which the dealer was willing to correct. I should pick the vehicle up on Friday 10 Jan 2014.

millie1952

Sep 14, 2013

This guy has more websites than I've ever seen in my life, every one of them priced different. Most, if not all of the sites have prices called "Equity Pricing". I still have no idea what that is, it doesn't say on most of their sites. Others have the same equity pricing, but on these it says the discounted prices are with 10% down. Others say with $2500 down. which is it? But if you look at the window sticker of the new cars, the discounted online price is full sticker. Can you believe it discounted to full sticker. So does that mean they are adding more to the price of the cars so they can discount it back to full sticker? Is that even legal? My poor daughter drove over 100 miles to figure out she was being taken. and she called them before going down there and they continued on the phone with the scam. Do yourselves a favor and find an honest dealer. Companies doing business like this won't be around very long. We wound up in Pensacola. The dealer there is straight as an arrow.

87-Rocket

Nov 20, 2012

My wife and I purchased a new Dodge Durango from Chuck Stevens Automotive on 11/19/2012. This is the third automobile that we have purchased from Chuck Stevens since living in the Mobile County area. The customer service was great. The Internet Sales Department (Tenille & Jim) was very responsive and prompt to my contacts. The Salesman (Brandon) and Managers (Chuck & Bobby) stayed until almost 9:00 P.M. to get everything done. Everyone we dealt with was very friendly and accommodating. The price of the Durango we purchases was a little more than I wanted to pay but I believe we still got a good deal. Our overall experience was excellent.

scottwatts

Nov 5, 2012

Very friendly people. HOWEVER, make sure you get everything in writing and make a final inspection BEFORE you sign the contract or else you will be left holding the bag. Signed contract on Friday, came back on Saturday to pick up car. When I picked up the car, only one floor mat was in car. It was suspected that detail shop forgot to put them all back in car. Was also only given one key to car and was told other was locked up in GMs office and would be retrieved on Monday and mailed to me. On Tuesday, I called dealership after not hearing anything back, and was told sorry on the floor mats, nothing they could do, and was told cannot find 2nd key but would continue to look and let me know when they found it. After a week of back and forth calls, was finally told sorry on the 2nd key, but they would be willing to sell me another one at their cost of $185.00! An anonymous call to their parts department got me a verbal quote of $185 for this as well. I guess they sell all of their parts and service at their cost? They now were trying to say never had a 2nd key, even though one of the photos on the on-line ad clearly showed 2 keys. But now since the car was sold, that ad had been deleted and mysteriously no back-up of it is to be found anywhere in the world. They apologized again, but basically said too bad, that they were not willing to do anything to make this right. Ad also said the car had a radio that satellite capable too. Once I got home with the car and read the manual and had the satellite radio guys on the phone to activate it, found out this was not true. This car did not have a satellite radio. Did not even bother calling and asking about this as from their response on the floor mats and 2nd key, I was sure what their response would be on this. Chuck Stevens claims to be the home of the lifetime warranty which is what got me to their dealership in the first place. Based on their service after the sale thus far, I am concerned how they will react should I ever need to have any work performed under this warranty.

Otis ( Big O) Burpo

Oct 22, 2012

My in and out time was one of the fastest I've experienced. Wil tell family and friends to try Chuck Stevens First!

2012 durango driver

Oct 8, 2012

i had a quick and easy buying experiance and my salesman was very nice and he knew what he was doing. vey friendly staff and even the service department gets an AAA.ken was our salesman twice and we are very pleased with our 2012 durango. thanks ken and the chuck stevens familly.

Trucks are for work!

Jun 27, 2012

I found a truck listing on the internet and worked with a salesperson who was helpful and finally got me the information and pictures I requested. I drove 456 miles to buy the truck and when I got the everything went to crap! the sales person I had talked to was off and his sales partner was a jerk, he was more concerned with talking to buddies than selling me anything. The sales manager had to handle the sale and he agreed to balance the tires while I returned the car I rented to drive down there. When I returned the truck had not been touched and the keys were lost, took them a half hour to find them. These people are clueless and on top of that they will hit you with a ridiculous dealer fee after you agree on a price.

jeeverette

Jun 9, 2012

Overall experience at buying this used vehicle was a good one in which the staff was very friendly and willing to do what was necessary to finish the job in a timely and friendly manner. Felt that we got good value for our trade in and that the overall price of the used vehicle purchased was good. Will return for future buys.

Fjones 26

May 21, 2012

I purchased a VW Beetle and my experience when I arrived was excellent. I would recommend this dealer to everyone!! Thanks

Jeep Lover

May 19, 2012

James Smith made our purchase process extremely easy. He ordered the exact vehicle that I wanted and sent me text messages to let me know how the process was going. My husband and I have dealt with other dealerships before and the process was horrible and we never wanted to buy a new vehicle again, but the process with James Smith at Chuck Stevens was very easy. Thank you again James for a great buying experience, from a very thankful military wife.

peewee

May 7, 2012

Thank you James Smith and to all the staff of Chuck Stevens Dodge for all your help in finding me a new vehicle Ill forever be greatful Thanks again Jesse Sanks

David

Apr 19, 2012

The sales personel were quite helpful and understood that I was VEHICLE shopping. They showed and let me test driver SEVERAL models and makes so that I could compair features,ride and performance as well as to assist me in the price range I was looking to stay in.

Billy

Mar 29, 2012

Earl made this the best experience. He found what i was looking for and made the whole process easy. Thanks again Earl!

None given

Mar 22, 2012

Was offered acceptable price for car but was nowhere near trade in value that Kelley Blue Book stated. Dealer stated Kelley was not a valid source of trade in value for vehicles.

antonio

Feb 27, 2012

I recently purchased a car from this company. I must say it was one of the best car buying experience i have ever been apart of. Everyone there was truly nice and not just pretending to get a sale like you see at most dealerships. They never once tried to present me with a car that i didn't want nor ask for like ALL of my other previous dealership visits. Over all the seller (Rodney) listened to what i wanted and he did a very good job communicating what i needed in order to purchase the vehicle. I think these are great people at a great business and i will be buying from them again.

KENNETH

Feb 17, 2012

I had a wonderful time at Chuck Stevens In Bay Minette, Ala. drove over 50 miles and left with what I seen on the Internet and the Price of the Car. And enjoying My New and Used Cadillac CTS.

Danstroup

Feb 2, 2012

Just purchased a 2005 Maxima from Chuck Stevens, It was not a really expensive car, I wanted to just spend my tax refund. I dealt primarily with the internet dept. Chris, the internet manager, and the rest of the staff made my buying experience awesome. I would recommend shopping Chuck Stevens Internet to everyone. It was painless and an easy process. Dan Stroup

MichelleDavidson

May 3, 2011

We were astonished by the great service that your sales department helped me so very much." Mr. Chuck helped me personally, which I thought made the buying process even more enjoyable because he is such a very kind & nice man. I love my new Dodge Caravan. Chuck Stevens and his staff at Chuck Stevens Dodge Chrysler Jeep answered all my questions and stepped me through the WHOLE process.I WILL TELL YOU ONE THING. I strongly recommend using Mr. Chuck & Chuck Stevens Dodge, Chrysler, Jeep, for anyone out there looking for any type of vehicle. We ended up buying a new Dodge Grand Caravan. But we noticed they had used vehicles on their lot too. The dealership really was wonderful. The internet man and the salesman was a big help and answered all of our questions and he really went through the car, explaining all the instruments and all that other stuff on my car that makes it run.All in all it was a good experience. I've been recommending Chuck Stevens Dodge to all my friends because of how nice they are. Thanks again Mr. Chuck & all the peoples at Chuck Stevens in Bay Minette, AL. It did take the service department a little while to install my tow hitch Just the way I wanted.... but they finally got it. Thanks Chuck

arnoldhmn

Apr 23, 2011

I went over to see about buying a used truck and I told them I didn't want to spend all day at a car lot. The internet manager advised me that he would get me something he called a no hassle price. It sounded good. But that is what those salespeople are good at. I had my eyes on my watch the entire time very nervous as to how many hours I would be sitting there waiting on him to return. To my surprise it was 10 minutes later the owner introduces himself to me personally. He had a lot of energy and was polite to me. He presented the numbers to me and I was happy when he told me I could get the truck with no money down. Considering that the bank that financed me got my interest rate at a pretty competitive interest rate. Needless to say from the moment I walked in the door until dealing with the owner, the finance person, and the salesperson I was happy with the way I was treated in a professional manner. Most car dealers get a bad reputation because that's just what we interpret them as being. Chuck Stevens professionalism and fair pricing was the reason I did business with them. I never had to haggle back and fourth as I have had to do in prior experiences with other dealers. They found the truck I wanted. I do really love the truck I purchased. I got in and out in total about an hour and 30 minutes, with them detailing my truck and filling it up with gas. This also surprised me because of gas prices right now. I was happy with the way I was treated at this dealership. I think anyone can have a really great experience or a really bad experience at any place they do business. So this is all just really a matter of opinion. But I was happy enough to take the time to write a review. So there you go Chuck Stevens. You did well.

matsj123

Feb 13, 2011

THEY TOOK ADVANTAGE OF A DISABLED FAMILY - In my opinion . . . I was lied to in several ways. They promised to fix a few specifics, and didn't; lied about extra taxes I ended up paying, Check Engine light came on 10 miles from dealer; they wanted me to pay them; purposely took advantage of a disabled family. Please be careful, and take your business elsewhere! I know for a fact the staff post fake positive reviews to try to cover up the truth. I will not be covered up!!!