Used Cars for Sale at Charlies Honda in Augusta, ME

mrsviking

May 9, 2015

We bought our third new CRV in three years as we enjoy them so much. We travel extensively from Maine to Tucson each year, with forays into the wild reaches in between, and the CRV never disappoints. Our salesman, Peter Dingley, has been totally helpful each time, explaining every new detail, showing enormous patience, following up by phone, and becoming a very trusted friend. We won't ever be lured anywhere else!

Charlotte

May 6, 2015

I was recommended to Charlie's Honda by a friend who introduced me to the manager right at the outset. I didn't come absolutely ready to buy but to choose between two vehicle models. The Salesman, David Palumbos, understood and showed me both makes and their features. I felt well informed and was able to make the choice right then and there. The financing process was good and I drove away happy with my new wheels. David was very friendly, knowledgeable and not at all pushy. I felt like I was in charge of my purchase.

Pete Pilsbury

May 6, 2015

The leasing experience was excellent from start to finish. Dave, Josh, and Alex were very helpful, professional and knowledgeable. We will return to Charlie,s for our next vehicle. Thanks for a nice experience.

Gary

May 6, 2015

I've been using this facility for several years and have had one great experience after another. They know me by first name as soon as I come in the door. I've bought several Hondas there and had every single service done with them. I will keep going back. I have already recommended them several times.

pilotmom

Apr 24, 2015

We went to Charlie's last week and purchased a used Honda Pilot. Our salesman, Paul, was awesome! So friendly and not pushy like some sales people are. We felt very comfortable with him and were pleased with everyone we dealt with. They gave us a good deal and were able to give us affordable financing. I would send anyone looking for a new or used car to them in a heartbeat. The "extra" perks of owning a car from Charlie's are nice too. :)

garyjproulx

Apr 19, 2015

My stop at Charlie's was an unscheduled morning stop. I was on my way to another dealership to purchase a used Honda Ridgeline and decided to swing to Charlie's to see if they had anything I wanted to look at. Paul D. had come in early and he ask if he could help me. I explained that I had only 30 minutes to gather some information to see if they might have a better alternative for my needs. After finding out my needs he suggested the Honda CRV and perhaps a Lease? He quickly pulled up one for me to try and while we were on the test drive he had Ray B. work up the numbers for a lease. When we arrived back at showroom they had all the numbers ready for me and were on track to meet my time schedule issue. The test drive proved the CRV to be all it claimed. We sat down and went over all the numbers, most of which were within line for my budget while one was not. We discussed the number which was not lining up for me and within 5-10 minutes were able to make adjustments so that everything came into place making the deal doable for the lease. I also needed a trailer hitch for my business work and they quickly put the CRV into their shop and installed it for me. The entire experience was very friendly, professional, easy to talk with, and had a no nonsense approach. As you already know I did sign the Lease and am anxious to see how the CRV works with my business and family needs. As for would I recommend Charlie's to you??? You Bet! Do yourself a favor and at least go and speak with them to see if they can assist you with your needs. Gary P.

John

Apr 14, 2015

We bought our new Honda CR-V this past Saturday. We were very pleased in dealing with David and Ray, as it was done in a very professional and courteous manner, with no pressure tactics. Thank you to Alan Kenney for the professional internet correspondence.

Rlaplante

Apr 6, 2015

Dave was very knowledgeable and helpful. I would definitely go to him again for my next purchase. He made the effort to give me the best deal possible.

crv riding

Apr 1, 2015

Purchasing a new Honda at Charlie's Honda was a very good experience. The sales team of Paul and Phil were very polite and knowledgeable. Paul made sure the car met our needs and explained the process. Phil took care of all the fine details. Alex took care of all the documents . The process was smooth and no pressure at anytime to buy anything we did not need. We can tell anyone that they should check out Charlie's Honda and feel good about it.

slaura

Aug 28, 2014

I bought my Honda, civic on Saturday from Peter Dingley. He was very professional and thorough with no pressure. After he showed me the pretty grey color, I didn't want to see anything else. He is the best salesman I have ever done business with. I wouldn't want to buy a car from anyone else. You are lucky to have such a pleasant and knowledgeable employee. Thank you.Susan Rosell

renaecrouse

Jul 26, 2014

The salesman (Charlie) was friendly and very knowledgeable. I was shown many colors to pick from and the lease program which I was looking for was explained very well. The whole process was very quick and easy. I would definitely buy and recommend this dealership to my friends and family.

wessling1020

May 20, 2014

Went in after doing some looking online. Charlie was very no- pressure, he showed me a few different cars with in my price range and ultimately made the numbers work for the car I wanted. I was also able to switch out the seats for heated leather which they took care of EVERYTHING! I will definitely use them again and would recommend them to any one look for a laid back no pressure car shopping experience.

gsaleh

May 2, 2014

I first traded in my mazda3 with an Accord, then traded in the Accord for an Odyssey. Peter was so friendly and didn't hesitate to let me test drive as many cars I was interested in. Then Josh offered really good deals on both of the trades in. Over all, a satisfied experience. I would recommend this dealer to anyone looking to buy a used or a new car. Comparing to other dealers in Western Ave, Charlie's Honda is indeed the best. Their good customer service drove me to change my mind and ended up with an Odyssey, though my initial intention was to get a Sienna. Didn't get somebody who is courteous to work with in Nissan or in Toyota. Charlie's Honda is far much better of a dealer than everybody else in the area.

brm132

Apr 22, 2014

We went to this dealership to trade both our Honda vehicles in for a new Honda. Charlies's Honda has been our dealer for many years. In fact we have only owned Honda for as long as I can remember. It is the only dealership we considered. Everyone from the dealer to the lady writing the contract and loan we excellent. Went the extra mile to make sure we got all the credits available to us. Very pleased!

swfarr

Apr 15, 2014

On April 14, 2014 I traded in two Honda cars (a 2004 Civic and a 2009 CR-V) for a new 2014 Honda Accord EX-L V6. I believe the trade-in offers were fair and the service I received from the above members of Charlie's Honda staff to be excellent. I especially appreciate Peter Dingley's very professional knowledge and his friendly, low pressure salesmanship. I specifically sought him when I visited the dealership yesterday, having had a very good experience when I bought my previous Honda there. I regularly use Charlie's Honda for scheduled maintenance and have found it to be at a high professional level.

CR

Jul 31, 2013

We had a dented oil pan on our Subaru that the Prompto oil change place in on Western Ave in Augusta pointed out to my wife. She got two estimates to fix at local garages - it is a very straightforward fix. She wanted to go to the dealership (Charlies) to give them a shot, I told her it would be more expensive, but she liked the last dealership she had dealt with where we lived previously. They put the car on the lift, told her it needed a new oil pan (which she had already told them) and they quoted a price almost twice as much as the other two shops. She told them it was a lot more expensive than the other quotes. They then told her it would be $49 for the estimate. When she balked they said she couldn't have her keys back until she paid up so she did. I called them later that afternoon to complain, they sounded miffed, said time was money. A minute later they said they would refund half of it. I told them that since they never told her they charge for estimates that they could refund all of it or I would call the State Attorney General's Office Consumer Protection Division and Subaru Corporate. They refunded it all. Great service! Blacklisted for life.

aimphurwiimphur

Jan 16, 2013

The service crew at Charlies Honda is superb! I bought my used accord in 2011 and was not very happy with the service management at that time. Josh Fendersons attitude,knowledge and general professionalism in the industry is a welcome relief when I walk through that door. I needed snow tires for my accord and Josh researched tires for the car and my winter driving ability. Within 48 hours the tires were purchased and on my car. Driving in todays snowstorm (on the back roads of Maine) was the ultimate test. The tires are perfect, the cost very reasonable and an overall pleasant experience. I highly recommend the service department at Charlies Honda.Amy

dhf99jane

Jan 25, 2012

I was very pleased with my experience at Charlie's Honda of Augusta. I was met in the parking lot as I parked. I never felt pressured or compelled. Everyone was friendly, professional and knowledgeable. I received follow-up calls during the process and I did purchase a new Honda.. I have taken delivery and am very satisfied. I would definitely recommend them.

LCORYELL

Dec 29, 2011

Steve was very helpful in helping us find a car that fit our needs. He and Todd worked with us to reach a price that fit our budget. We appreciate their friendliness and work ethic.

christyhumes

Dec 15, 2011

I was treated very well by the three people that assisted me yesterday at Charlie's Honda in Augusta, Maine and this is the second car that has been acquired through their dealership. They always treat the customer splendidly is my impression, thank you.

2012HONDA

Nov 3, 2011

This was my second new car purchase with Charlie's Honda and with Josh Hall. I called Josh and told him exactly what I wanted for a car, he found it and made it happen. Thank you for delivering my new car to me at my office!

jpoulin89

Oct 28, 2011

My girlfriend and I came in looking for a car for her on Wednesday, October 26. Donny treated us exceptionally well and provided a good customer service experience. She ended up purchasing the 2008 Honda accord.

aestes565328

Oct 21, 2011

We love charlies honda!!! Mike Moran sales manager and Dustin Gay Sales rep. were awesome, they worked with us for days trying to make something work out for our price range and most importantly they found us a car that is safe, reliable and comfortable for not just us but for our 3 1/2 year old daughter. They were very accommodating while we had quite a long wait in the showroom for paperwork, they offered coffee and donuts, even bought us a pepsi and offered to turn on the football game for us to watch!!! Overall we love them and have had a wonderful experience and WILL be returning to do further business with them and will pass on the name to everyone who is interested in purchasing a vehicle!!! Thanks again Mike and Dustin you guys are the best!!!

loripeach

Oct 21, 2011

I would have given the dealership a higher rating, but it depends on who I work with. There is a manager who I find somewhat rude and unprofessional. However, there is another young man, Mike, who is friendly and appropriate. He has waited on me the last two times I was at Charlie's Honda and the personal experience was much improved. I have only gone in for general maintenance so far and have found that my Hondas, (all four, for me and my 2 sons, I have bought from manager, Todd Allaire before he was a Charlies and since he came to Charlies) have never needed anything more than routine maintenance. Those routine visits are important for customer loyality and this guy, Mike, seems to understand that.

annabb

Oct 20, 2011

Just moved to the area and I like to have my cars serviced at dealerships. I found Mike Wing to be friendly, and helpful and he explained exactly what was going on with my car. Will definitely go back.

Maineah

Oct 20, 2011

I have lived in different parts of Maine for many years, and have gone through quite a few service departments with my vehicles! I've found that Charlie's in general is a great dealership to work with, especially in their service departments. I did, however, hear word of mouth that the Honda service in particular was 'better' than the other Charlie service departments, so I've been working with them since then. As an older woman, it's hard to find somewhere to take my car to where I know I will be treated fairly and not as if I am clueless about cars, etc. My first experience was a simple oil change, and I worked with Mike Wing in the service department there. Now whenever I go back, I will only speak with him on the phone, and I like to come in when I know I will be able to work with him. I now take my vehicle to Charlie's Honda for all of my needs. I find Mike to be a great representative of the dealership and Honda in general, and have recommended him and his service department to other friends in the Central Maine area. Mike is kind and trustworthy, which are difficult traits to find within that type of business. I have also had some interaction with Josh in service, and find him to be kind, patient and helpful. I will continue to bring my vehicle there for everything.

sl1pg8r

May 4, 2011

I've had to contact this dealership several times and I've never had a good experience. I'm either fed some story about my car's issue being "normal" or I'm told they can't help me. The prices are astronomical and the service it terrible. Avoid this dealer at all costs.

justinderi

Aug 21, 2009

I went in for the cash for clunkers program and found the staff to be uncooperative and rather rude. I was given a hard time about my paperwork, though it met all the needs for the program. Their staff was likely misinformed or perhaps lied about titles for older vehicles in Maine. We were also told that they were open until 6:00 and drove an hour and got there by 4:10, but found out once we arrived that they were stopping the CARS program at 5:00! We were left with no time to be able to sort out the (non-existent) title issue.Since returning home, I have called four other dealers (two in Portland area, one in Auburn and then another in New Hampshire) and all have agreed that the title and other paperwork I have are in order.Finally, I found the staff (including the manager on duty) arrogant. We were barely in the door before being treated so poorly. We were ready to buy the car on the spot with cash down and not even given the opportunity.I would never do business with them and encourage others to stay away. There are several other dealers that are less than an hour away who are more than willing to be of service to their customers.

clarkm1049

Jan 28, 2009

They don't really service your vehicle. They over charge and do a poor job of the service when done. You say you have a specfic problem and they will give you a hard time about it. Like we are not suppose to know anything about cars. I don't plan on taking my car there anymore.