Caruso Ford Lincoln reviews

John Dampman

Jan 5, 2016

My wife took our 2015 Fusion in for service. We have always used Jose and as usual he did his very best to insure that the service was done properly but that she got out as quickly as possible.

Robert Baer

Jan 5, 2016

Had a great experience at Caruso Ford. Everyone was friendly and helpful, from the salesman to the financial person.... Great Job Caruso Ford & Lincoln.

Robert Bugarin

Jan 5, 2016

Don Mace was so helpful like always, He needs to order some parts, but everything is wonderful. Thank you.

Tyler Jones

Jan 5, 2016

I took my 2013 Ford Explorer in for the recall on the interior door locks and the routine maintenance. As always, it was done in a timely manner and they washed it for me. Annette, was my service rep and is always helpful and friendly. She is great to work with!

Alex B

Dec 30, 2015

My repairs were very expensive, but Richard Canada was very helpful and applied a few discounts in order to help lower the costs. I have always had a great experience at Caruso both in sales and service and the staff is the reason why I continue to return for all my service, and purchase needs.

John Mandl

Dec 30, 2015

It was just an oil change. Got it done and got out. Sticker on window said next service in 20 thousand miles, I use the mileage on vehicle info to figure it out myself.

Nancy Kruse

Dec 28, 2015

My experience at Caruso is always a good one as the staff is very professional and they always handle any concerns I have very efficiently. PS Love the new remodel!

David Keller

Dec 22, 2015

Everyone at Caruso was extremely helpful and knowledgeable. My sales Rep Ali was outstanding and is a true asset to your company. I would recommend Caruso to any friend or family member who is looking to get a new Ford over any other dealership in the area.

Jeanetta Mastron

Dec 22, 2015

Pleasant personnel. Courteous. Clean place. coffee, tea and Donuts make you feel at home while waiting. A nice touch!

Richard Blosat

Dec 22, 2015

I had another place in mind because they were cheaper but Caruso matched their price. Good deal

Matthew Bennett

Dec 18, 2015

Everyone was extremely helpful and i will continue to come to Caruso ford for maintenance and purchase of another car soon. I also recommended to my friends.

Robinson English

Dec 18, 2015

Great service. Very Professional. A very positive experience.

Thomas Boragno

Dec 15, 2015

We purchased a 2016 Lincoln MKC to replace my wife's 2006 Acura TL. Jeannie Peikert was our sales person and was fantastic! She was always very upbeat and cheerful in every interaction we had with her both on the phone and in person. She kept us up to date with the progress of this special built automobile from the moment we ordered it, through each stage of build and until it's arrival at your dealership. She thoroughly explained the functionality of the automobile to my wife and called us back after a few days of ownership. Even though the showroom was in its final stage of completion it was meticulous, very inviting and a place one would want to spend time. Overall, an outstanding experience purchasing an automobile at Caruso Lincoln.

Tiffany Dyer

Dec 12, 2015

Fantastic service! I'll be a repeat customer and will be taking my ford here for servicing from now on.

Diona Blaa

Dec 11, 2015

I've been going to Caruso Ford for over 20 years... I've taken all of my vehicles there and I love the service! I would recommend Caruso to anyone.

Norman Morgan

Dec 10, 2015

2015 mustang gt service was good & staff was helpfull.

Chrisanda Stein

Dec 8, 2015

great service friendly reps explained everyhing and facilities were clean

Jose Mendoza

Dec 8, 2015

Great customer service. I had a blast financing my car here. First I want to thank Carl McNeill for taking the time to call me and keeping me updated also helping me to decide on my car. He expained everything that I needed to know from the vehicle. Once I decided on the vehicle he introduced me to Pedro, he helped me understand the car. Also I would say he helped to not lose my patience as he was with me through out the whole purchase. If not for Pedro I would have lost my patience and might would have lost interest on the car. Overall great team.

Jyll Leance

Dec 8, 2015

2013 Premium Mustang Convertible. First let me start with saying that I would not take My Pony to anywhere other than Caruso, but a few months ago I had my brakes done for $279+change and when I brought My Pony in this last time for 'The Works' I was told that I needed to have new brake pads put on sometime in the near future? So, I do not know what is up with this and I really do not want to pay for another brake job (that would be twice within a few months of the same year?)! Could you please look into this for me and let me know what is going on with this? Also, I have not had the recall regarding my airbags done yet, although I have received the message regarding such numerous times.

Wesley Alston

Dec 8, 2015

Great followup after the sale. understood my concerns about a bad window and had it promptly repaired.

William Brown

Dec 7, 2015

WE purchased an F250, the service was excellent and the staff wonderful. We would recommend Caruso Ford to anyone, thank you Caruso ford

Ameena Shahid

Dec 6, 2015

Phil is always wonderful. Every time I get my car serviced I always hope I get to work with him. He's very professional, kind and warm hearted. He gives be the best deals and I can always count on him to get my car in and out with no problems. Thank you Phil!!!!

Raymond Rodriguez

Dec 6, 2015

Staff experience cool, impersonal and matter-of-fact. Service done in a timely manner.

Rita O'Neill

Dec 6, 2015

I always had a positive visit with the dealership every time I come for service because of Juan and Ranferin. They always take care of me. I was very happy to learn about Juan's promotion but sad to loose him. Phil who helped me this time was pretty good. Thank you for having good people in your place.

CK

Dec 3, 2015

I am always very happy with my service at Caruso Ford. Everything is done quickly and I feel very confident with the work that is done. Don Mace is an excellent service representative. He takes care of everything!

David Liston

Nov 30, 2015

The service was great. Drop off was easy and the car was ready, when I arrived.

Mehry Sepanlou

Nov 30, 2015

Excellent service and very friendly and Pleasant employee I would recommend Caruso ford to anyone.

Margaret O

Nov 27, 2015

The experience of having my Ford Focus serviced at Caruso Ford was great from intake to completion. As always, Don took care of the write up, made sure I was comfortable in the customer lounge, and explained the service that was completed and what I will probably need at the next service. The work was completed on time, and the car was returned to me clean and ready for the road.

Joshua G Stimpson

Nov 25, 2015

Phil was amazing. Very nice and welcoming. Everything went smoothly.

John Guest

Nov 24, 2015

I brought my car in primarily for routine oil change, etc. Since it is still under warrantee, I wanted the mirrors to fold back when the vehicle isn't in use. Jesse Perez checked and "found welcome me home feature was inop. Updated body control module to latest calibration retested passed." It worked beautifully for at least 24 hours, and is once again "inop."

Brenda Taylor

Nov 22, 2015

Josh, Matt, Martin, Miguel and Carl took great care of me! Thanks!

Bambi Smith

Nov 20, 2015

While there for an oil change and tire rotation the service guys discovered a nail in my tire and performed a courtesy patch and then discovered a recall that I had not been notifies about yet and took care of that and still had me out in an hour!

Joseph Sharar

Nov 19, 2015

I brought my 2007 MKX in for the 90,000 service and chose to wait at the dealership while my car was being serviced. Although it took much longer than I had anticipated all the staff was professional, friendly and helpful, so I didn't mind the wait. I had a chance to chill out and "really" read a novel which I usually do not allow myself much time to do at home,. Caruso provides you with comfortable lounges, coffee, drinks and other goodies, and they also offer a courtesy car if needed. My car has exclusively been serviced by Caruso (formerly Long Beach Lincoln/Mercury) since I purchased it there 8 years ago, and I plan to continue to do so in the future.

L Mulhearn

Nov 17, 2015

Although my keys were lost at the time I went to pick up my car, Don Mace takes care of me and goes above and beyond to help out in any way, which is always appreciated. The female office staff in the trailer were also extremely courteous and friendly. I cannot recall the name of one of the dark-haired female managers who was there at the time of the ordeal with my lost keys, but she was also helpful and very nice. Sorry I do not remember her name. My keys were eventually found and all was right with me and my Ford Edge. Don offered to detail my car for the inconvenience, which was a nice thing to do. I also would like to thank you for providing shuttle service for the customers. It is a great that it is provided. All the shuttle drivers I have come across are so friendly and pleasant. Being in a customer service based job myself, I understand what it means to provide legendary customer service to those you deal with. Despite a few mishaps here and there with your service department in the past, Don Mace has always stepped up and made things right. He really is the reason I decided to keep my Ford Edge and not exchange it for another vehicle because of the excellent customer service he provides and still continues to do so, whenever I have to take my car in for service. Don is professional, makes you feel like he really cares, friendly & gets things done! Thanks Don! Thanks Caruso Ford!

Mike B.

Nov 17, 2015

Don Mace did a good job of explaining things to me.

Alan Shipley

Nov 9, 2015

I was not planning on purchasing a new vehicle at this time, but due to unforeseen issues with my Ford Flex having a major mechanical breakdown, I was left in the position of repairing a car with 100K or buying a new one. I decided to buy a new 2015 Edge with the 2.0l Ecoboost engine. So far I love the new car. Very comfortable and very good looking.

Esther Ralph

Nov 9, 2015

was able to get my right rear turn signal bulb changed in do time. service personnel were very nice.

Johnny Johnson

Nov 9, 2015

Great service. I entrusted my car to to this place. I went to the gym to exercise sometime wondering if my car is safe. Its a great repair shop. But that's just me.

Jennings

Nov 7, 2015

Friendly staff, professional, helpful even after the sale. I converted from a devout Honda product lover and went with Lincoln MKZ first time in my life. Very satisfied so far.

Adam Mc Clain

Nov 5, 2015

I'm always helped out by service technician Don Mace, and he always treats me well. Most of my problems are solved same day, and he always gives me the best price.

Hao Wu

Nov 5, 2015

The service was great. I went in for a diagnostic on the engine service light and the problem was promptly found and repaired.

Carolyn Castillo

Nov 3, 2015

At this visit, I replaced tires. Richard, the service advisor, kept me informed on the status of the work being performed.Good commuication. Richard also helped me with the rebate...awesome. The customer service is outstanding. Remodeling is in process - anxious to see the outcome.

Thomas Sansoterra

Nov 3, 2015

Exceeded expectations. Repair done quickly, loaner car made available.

Brenda Moore

Nov 2, 2015

Special commendation to Phil Garcia in Lincoln Svc. He went above & beyond to make me a happy customer!!

Meliza Jacobo

Nov 2, 2015

Right away the staff was very helpful, they remembered the type of vehicle I was interested in and gave me great service and suggestions right off the bat. I had a great experience at Caruso and will be recommending this dealership to my family and friends!

Kim Fleck

Nov 1, 2015

The service manager and the mechanic and both the drivers were friendly and attentive. I felt as though my complicated vehicle problems were heard and dealt with in a way to help resolve them. Thank you.

Anthony Balov

Oct 30, 2015

Brought in my 2010 Ford Explorer for service. My service guy Phil was very helpful and made sure that I was informed with everything they were doing to the vehicle.thank youAnthony Balov

Charlene Kent

Oct 29, 2015

I had an oil change a month ago at which time the service rep told me I neede a rear brake job. I went back a month later for the brake job and everything was handled very well. No complaints, no suggestions. Everything was great. Thanks.Charlene Kent Van Nostran

Patricia Rico

Oct 29, 2015

I always experience professional and kind service.

Terry Finucane

Oct 28, 2015

It was wonderful. We will do all of our ford business there. The employees are very kind and treat the customers very well.

Diana Padilla

Oct 27, 2015

I came in for a battery for my ford edge. Mr Garcia was awesome host and took really care of us in making sure our wait time was a pleasant experience. I was delighted with the free complimentary coffee donuts and fruit especially since my kids were with me that day. Thank you and continue to treat us customers with such great manners and we will continue to come more often, my edge is due for a routine maintenance!!!!

Kenneth Fox

Oct 27, 2015

Very professional and helpful., during the process of buying my MKZ. My sales person answer all of my questions and made me feel very comfortable with the purchase and helping me with the orientation of my new car.

Peter Elwell

Oct 25, 2015

Service was outstanding. Don Mace was the best! Don maze personally check tire pressure and make sure the car was in tip top shape when it was handed back to me. Don also was able to help me with a loaner would save my life.

Terence A Register

Oct 23, 2015

I purchased a 2016 Ford Explorer XLT. My sales representative, David, was great. He found me the SUV I was looking for at a great price. I purchase a Ford Escape from David last year and both times he was a pleasure to work with.

Nancy Alexovics

Oct 21, 2015

Our sales person Kong was extremely helpful in our two day process of purchasing our Edge. His knowledge led us to make our purchase.

Norman Morgan

Oct 21, 2015

2015 mustang gt- diagnostic problem. Had tobring car back, because engine light came on again. The staff was helpfull. I will bring car back again because of engine making clinking sound when I start engine.

Kelly Intagliata

Oct 20, 2015

We were referred to Caruso by Kinecta. Our understanding was that the referral would save us money greater than an Internet deal or a visit to a dealership much closer to home. We were very disappointed to discover that savings on a new purchase weren't any greater with Kinecta. We arrived straight after work and had a significant wait while the offer was being prepared. We needed to eat. I wish the sales associate would have told us it would be a good time to step out for 30 minutes to eat something. Basic human needs were not considered.

Miguel Zamora

Oct 20, 2015

I went in for some recall items on my Fusion Hybrid. The service advisor, Jose, was very knowledgeable about the recalls and set me up with a rental. The cashier, Edith, was able to get me a rental similar to my Fusion (newer). I even spoke with Jesse, the service tech, who talked to me about the recall items. Thanks Caruso for having a great staff and handling the recalls with professionalism and speed.

Victoria Leblanc

Oct 20, 2015

The service lady ( fantastic lady ) had to recheck my battery the mechanic said it needed to b changed; it passed/good when the service lady re-checked using her own machine.The mechanics need to change their batteries for accurate readings NOT MISreadings. I took my car in on 10/10/2015 for an oil change; I noticed just yesterday on my way back from vegas that my next oil change is due on 4/15/2015 according to the sticker ..seriously ? I am a little uneasy questioning if the performance reports are correct; it does not look like the people who perform work on the cars check their work; just hurry it thru it seems like.

Judy Fritts

Oct 19, 2015

Very nice people, and fast good service. Thank you!

Margaret Bascom

Oct 19, 2015

service was fast, polite and fixed the problem. and they washed my car! thanks!

Carol Holden

Oct 16, 2015

We have always had a pleasant experience here. Especially due to Don Mace in the service dept. Thanks for the good service

Jacqueline Jimenez

Oct 16, 2015

The service technician was very helpful, althought I wasn't very happy with Chris, I dont know if he was tired? A service tech came over to explained the services that had been completed otherwise I have always had good experiences with everyone there....I will try to avoid Chris on my next visit.

Richard Dixon

Oct 16, 2015

My service writer/rep always provides courteous, thorough customer oriented service and ensures that my needs are realized & satisfied by the mechanical staff.

Rodney White

Oct 16, 2015

2015 Lincoln. Multi-contour seat stopped working. They found and corrected the problem real quick. It failed during a 4300 mile road trip. I tried to get it fixed at a dealer in Fort Collins Colorado and Rapid City South Dakota. Rapid City would give me an appointment in 5 days and Fort Collins was similar. I pulled into Caruso and left the car. They called me within and hour and a half and informed me of the problem was found and they had it fixed. They were washing it and it was ready to pick up. FANTASTIC! No appointment! What service!!!!

Lee Lahargoue

Oct 15, 2015

Timely and courteous service representatives. Very comfortable waiting area. Especially good that I was able to talk with the technician that worked on my vehicle.

Valued Customer Delta Data Services Llc

Oct 14, 2015

Kind and attentive staff assisted me and explained all the details of the service on my car.

Elvia Chaul

Oct 13, 2015

OVERALL..... A VERY ENJOYABLE EXPERIENCE. WOULD DEFINITELY RECOMMEND.

Marla White

Oct 13, 2015

The customer service was outstanding. The experience was very personal. Even though the process is tedious and lengthy...it never felt that way. It was a hot day and cold bottled water was provided to each of us. All my questions were answered. It was a great day.

Donna Jimenez

Oct 12, 2015

This time when I took my car in for repairs (which should have been done the first time) the service was great. Phil Garcia is a great service tech.

Pati Tellechea

Oct 12, 2015

This is our second time leading an MKT from Caruso. Marvin is fantastic! He made the leading process stress free & seamless from start to finish!

Troy Bartnick

Oct 12, 2015

Service Advisor did a great job, made sure any recall was completed.

Joan Mclaughlin

Oct 10, 2015

Jose was helpful. I do not like the new car rental policy. It was previously possible to rent a car for $35.00 per day. Transmission flush took longer than expected because service dept did not have the correct fluid for my MKZ. Shouldn't that be on site. Jose was helpful.

Jose Basco

Oct 10, 2015

The service rep who help me (Phil) was very friendly and he kept me updated on the status of repair of my car which made the long wait less inconvenient. I'm very pleased and satisfied. Thank you.

Matt Mcclaskey

Oct 9, 2015

Staff was polite and helpful. Provided a rental truck for the two days my was being serviced. Rental F-150 was in excellent condition (almost did not want to give it back!). I was kept informed of the status of my vehicle.

Pamela Mills

Oct 9, 2015

I have a 2011 Ford Escape that needed some work done on it. I typically connect with Jose, who provides excellent customer service, as does everyone in the service and parts department. Everyone is friendly, attentive and professional.

Ruth McClure

Oct 9, 2015

My Concerns were addressed, and solved, with a quick turn around time on the work on my Ford.

SANDRA FAMILY OF FORDS

Oct 9, 2015

MY HUSBAND AND I PICKED CARUSO FORD BECAUSE IT WAS THE CLOSEST TO US. WE ARE SURE GLAD WE DID. CARL AND STERLING TREATED US VERY WELL AND WERE PATIENT WITH MY SILLY QUESTIONS. MY HUSBAND HAD TO LEAVE AND I WAS VERY COMFORTABLE AND HAD NO HIGH PRESSURE SALES. VERY PROFESSIONAL AND FRIENDLY. WE WOULD RECOMMEND ANYONE TO GO TO CARUSO FORD. CUSTOMER SERVICE, BUYING PROCESS AND FACILITIES ARE OUTSTANDING.= 5 STARS!!***** I EVEN SIPPED ON A CUP OF TEA!! THANKS FOR ALL THE ASSISTANCE CARL AND STERLING. WELL DONE!

Craig A Blanch

Oct 6, 2015

Awesome job. Felt important. Easy to get appointment and short wait when I got there.

Donna Betts

Oct 5, 2015

I have a 2013 Ford Explorer Sport -- this is my 5th car which I have either purchased or leased from Caruso Ford (formerly Pacific Ford). So I have a long history and I have to say I rate them very high on customer service-- that is why I have continued to support them. Fred Sepanlou is my go to guy when I need to purchase a new automobile and everyone in the Service Department does everything they can to make you feel comfortable and to assist you. I have dealt with Juan in the Service Department for years and now he is a manager, that's because he puts the customer first-- way to go Juan. Most recently I was serviced by Richard and Chris and both were top notch. It is in the culture at Caruso Ford - all businesses could take a lesson from them. Keep up the excellent work!!

Philip Rodriguez

Oct 5, 2015

Hi, we bought a 2016 Lincoln MKZ,this is our second Lincoln from you all. Mike helped us with everything, he was very nice and informative, what a great experience. We will definitely recommend anyone to Caruso. Thank you again, we love our car. Phil and Esperanza

Esther Ralph

Oct 2, 2015

good service out in two hours/////////////////////////

Elia May

Oct 1, 2015

The salesman and all the people were very helpful.

Wesley Alston

Oct 1, 2015

One call to get a price and availability. When I arrived at the dealer the car was ready and we had a great test drive. While the paper work was being done the car was prepared and we where out the door in just over an hour. No pressure in finance, or with the final price.

Paula Frenkiel

Sep 30, 2015

I leased a Ford Escape. The experience was great and the sales person was patient, friendly, and polite.

Sandor Szabo

Sep 30, 2015

Ray Gutierrez, Victor Gomez & Sal Munoz were excellent, top-notch & accommodating professionals! Opposite to this was Cynthia in the Service dept.: this Monday when I purchased an extra item for the Edge & I asked her 'when this can be installed', she refused even to give a relevant answer other that 'I am working with another customer; will tell you in 15 mins'... BTW, there was NOBODY in the waiting room & she was not on the phone... She & other similar employees should be disciplined or if behavior is repeated, replaced ASAP, bcse they destroy the otherwise very good image Caruso Ford-Lincoln.

Sean Healy

Sep 30, 2015

Lincoln MKZ, Service was great other than all the construction mess, but I know it will be even better when done., Staff was great other than its been 3 weeks and you still have a $250 Hold on my credit car from the loaner car that is wrong.

Vince

Sep 30, 2015

This is the way a dealer service should be. Simple and straight forward. Good customer service and good, quality work.

Ralph Feroli

Sep 29, 2015

I have had problems in the past with slow service and being left in the dark during a long visit for service. This was not the case Phil G., let me know what was happening and advised me of a recall that was remedied and even recommended a place for lunch as I waited. You need more people like him and his work was greatly appreciated.

Charles Saito

Sep 28, 2015

Great service experience. Facility under construction.

Corey Thompson

Sep 28, 2015

My salesman John Tuckett was fantastic and listening to what I wanted and seeing what was available. He made the experience easy and stress free.

Eduardo Mora

Sep 28, 2015

the repair took over a week and I was told I was to pay for a repair when it was not done correctly months before. Fortunately Annette made up for it removing the deductions and completing the repair appropriately.

Terry Singleton

Sep 28, 2015

VIP service oil change, professional service and care provided.

Peter Chum

Sep 27, 2015

I purchased a 2016 Ecoboost Mustang couldn't of been happier. The service was great and Sales representative Chakra Kong was very friendly and helpful glad I got him.

Laura Annacelli

Sep 26, 2015

I live in the Culver City area but drive to Long Beach because I trust service adviser Juan A he will always explain what I need and make sure everything is perfect before I leave

Gwendolyn Driver

Sep 23, 2015

All I can say is" wonderful" quick and professional. I recommend ford dealer all the time.

Edward Bell

Sep 22, 2015

Anita was very helpful and all work was well done in a timely manner.The Service Manager was incredibly cordial and helpful !!!!

Wretched Richard

Sep 22, 2015

All went well Thank you XOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOXOOXOXOXOXOXOXOXOXOXOXOXOX

Adrian Cooper

Sep 21, 2015

He was a very nice person kept me informed on the service of my car was going. Kudos

Gabriel Alfaro

Sep 21, 2015

We purchased a 2015 Ford Escape. The salesman Parvin was very helpful in explaining the features of the car.

Adam Bush

Sep 20, 2015

Service was Great! Our service advisor was awesome!

Kiandra Andrews

Sep 20, 2015

I have a 2015 Ford Explorer. My sales experience was the best! The 1st time I came for service was NOT the greatest. After my experience I had made the decision not to give Caruso my service business. That day, I felt as if now the sales deal is done they could not care less abt the issue I was having with my 4 day old vehicle. It was just before 8 in the morning, the people who check in the vehicles were less than nice (there were 3 of them standing around, I had interaction with 2 of them) and it actually took 20 minutes for someone to come over to me, mind you I was the only vehicle checking in at the time. In the midst of waiting the 20 minutes (after 5-7 mins there) I went and asked a gentleman who was sitting doing some paperwork if I needed to do something or sign in. He looked at up me as if I had robbed him of something. The guy who actually check in my vehicle was a little better but not much. I felt like going out to buy the staff a box of coffee and some donuts to perk them up. I was expecting the service department to offer the same customer service I received during my sales experience and I was GREATLY disappointed. I would think that the service department would go to great lengths to provide excellent customer service, being that a person's repeated experience if the experience is good, will keep a loyal customer such as myself returning to spend my money and refer friends, family, even strangers back to the business who has met or exceeded my expectations. It's called customer relations.Do to circumstances beyond my control, I was FORCED (when I say forced, I called every dealership west of Cerritos and south of the 105 fwy, but no one could take me for at least a week) to take my vehicle back to Caruso for my routine oil change and tire rotation. I may have waited 3 minutes this time, already an improvement bease I was dreading this experience. Thank God for the nice man who helped me. He was very warm, welcoming, and thorough. He explained to me the time it would take, he offered me shuttle service and coffee, and he actually seemed to like his job. I will be returning to Caruso thanks to my last experience, but I am still not 100% sure this is where I will plant my loyalty. I will take each experience as they come and make a decision at a later time.

Beverly St Cyr

Sep 18, 2015

Dropped car off at 7:00 a.m. for recall service and before 10:00 a.m. I got a call saying work was done and I can pick my car up. Excellent Service.

Charles

Sep 18, 2015

Purchased a Ford F-150 XLT SuperCrew 4x4. Helpful sales staff.

Richard Bostwick

Sep 16, 2015

Excellent service at the service desk! Everyone was VERY helpful!

Manuel Zarate

Sep 12, 2015

ALL MY FAMILY GOES TO CARUSO FORD.THE SERVICE IS ALWAYS GREAT

Bothyna Sedrak

Sep 10, 2015

Good and timely service. Courteous service advisor.

Herman Hampton

Sep 10, 2015

okay as usual [you are too demanding, I don't have fifty characters of comment]

Alan Calcote

Sep 9, 2015

David was very friendly and helpful. We got the price we wanted. Overall, buying our car there was a very good experience.

Jeff

Sep 8, 2015

Beyond being the entertaining gentleman that he is, Kong was also helpful and very patient with us as we found the right car.

Christopher Ward

Sep 7, 2015

Four recalls seems like a lot. Not your fault, but still...Did not reattach front end plastic undercarriage piece, otherwise all seems to be in order.

Mike Wadley

Sep 7, 2015

As soon as I pulled my car up to the service drive, I was greeted like a long time friend. The service has always been top notch from the Salesman to the service department. We will be back to buy more cars when it is time.

Owen Nagao

Sep 7, 2015

Great experience, helpful and friendly service. Although the is a bit of remodeling going on, it did not get in the way.

Rosemary Mosher

Sep 6, 2015

Yes Paul and Fred went the extra mile to get our explorer on time before are scheduled vacation We have spent the last 15yrs working with them even though we live not in area

Angelica Massie

Sep 5, 2015

we are very happy with the service and our advisor Mr Canada

Elia May

Sep 4, 2015

Our salesman was Ihab and he found us the car we were looking for and took us for a test drive. Saleem made sure we got exactly what we were looking for and Vince in the finance dept.showed us options on extended warranties, no hard sell just good explanations. Overall the staff did a great job we would definatly go back if we purchase another car.

Lisa Jones

Sep 4, 2015

I brought my Ford Mustang convertible in for service for the first time. I used to go to another dealership and I had to make an appt where I couldn't bring my car in for a week and a half. Caruso ford took care of me right away. Richard was very helpful and when I picked up my car it was washed and ready immediately. The shuttle driver picked me up from my home which is a service I never used before and he was great

Parker Lee

Sep 4, 2015

Fast and thorough service. I was in and out in no time. The waiting area was clean and snacks were available.

Sally Garcia

Sep 4, 2015

The service department seemed to be understaffed. I had to wait 20 minutes for someone to help me and I had an appointment. Once they started service in my car they were very nice and they shared there concerns with me.

Samuel Lemus

Sep 4, 2015

They type of vehicle we purchased was a 2015 white Ford Explorer. As soon as we got there we were immediately greeted by Tyler we let him know we had spoke to Sterling over the phone and he let us know he was with another customer at that moment but he was more than glad to help us in the meanwhile if we were okay with that. He was very polite and made us feel welcomed and showed us some vehicles we were looking into buying. We left to think about what we wanted to do but went back an hour later. After returning to the dealership Sterling took care of us. We were very happy with the service. The attention that we received was outstanding from all the staff we interacted with. We felt staff there were very sincere and even though sales is part of their job they made us feel good and showed they care a lot about the customers satisfaction. Sterling and his manager made sure we knew everything we needed to know about the vehicle we purchased. We left very happy and would gladly refer friends and family to this particular location.

Mike Quesada

Sep 3, 2015

My truck took a couple of days probably due to many customers. I was treated so well and my new friend, Phil Garcia was both knowledgeable and professional with my service I was given. A great bunch of people and glad to have had such a great experience.

Martin Boyd

Aug 31, 2015

excellent,salesman and staff were very professional.I am still looking for a car for my wife. will come by later in septamber

John Mandl

Aug 30, 2015

Was fine as usual. Nothing exceptional or negative to report.

Josefina Aguinaldounsell

Aug 30, 2015

Don Mace and his service staff/ mechanics was very helpful.

Danilo Dikitanan Jr

Aug 28, 2015

Don was super quick and helpful in getting everything I needed done.

Jyll Arden Leance

Aug 26, 2015

Don is the best in the West and I will always go to Caruso for service of My Pony!

Juanita Garcia

Aug 25, 2015

Don is always so helpful, and makes sure the car is returned in a timely manner. Also love that he's a Star Wars fan, he's able to talk to us without it just being business. We all have lives, and he makes sure that we get back to them.

Alina Gevorkian

Aug 24, 2015

I purchased a 2015 Ford Mustang. Staff was extremely helpful and had amazing customer service!

Dario Bethencourt

Aug 22, 2015

My car buying experience at Caruso Ford was fantastic. I want to thank Brian A. and his team of professionals for the best car buying experience I've ever had. From the moment I walked on the lot i was met by Dan B. who was very friendly and nice. He showed us different models of the car we were interested in. We never felt pressured or hurried to purchase it. Dan was very knowledgeable about the car and took the time to explain all the features about it, especially the sync feature. We then went inside to speak with Brian. His unwavering passion to make us completely satisfied was amazing. He was genuinely concerned about our experience at caruso ford and answered all of our questions. Brian was awesome. Without a doubt the best person I've ever dealt with at any car dealership.Thanks again to all of you for making us feel like a part of the Caruso Ford Family.

Tara C Fraser (married now)

Aug 22, 2015

Everything went as expected. I chose to wait for my car to be serviced, wait room was comfy and my car service was completed before time quoted.

Dennis Nishida

Aug 21, 2015

Foed EscapeService was excellentStaff was very helpful and pleasant. Not pushy or high pressure types.

Gary Davidson

Aug 18, 2015

Verry helpful and completed the work on schedule. Facilities under repair, but did not effect the overall repair process.

Maria Sedano

Aug 17, 2015

The staff (all of them) were wonderfully helpful. I am relocating from Chicago and still don't have drivers license from CA . The staff facilitated the registration and insurance (Fred, Martin and Paul) were fantastic. Thank you

Valued Customer Dukane Corporation Lse

Aug 17, 2015

They missed a burned turn signal bulb which I am driving around with due to lack of time to get corrected.In addition, I was stuck there for several hours before I was notified of the extent of repairs and no one checked on me to see if and when the van would be ready to provide a ride for me, which seems to be a common occurrence every time I brig the car in foe service.

Bridgette Williams

Aug 15, 2015

2010 Mazda 6. I anticipated a 2 hour wait, as the service dept was very busy that Saturday. However, I was in and out in approximately one hour thanks to the consideration of my service rep.

Daniel Mira

Aug 15, 2015

Service was very friendly, assited me right away and i was out of there.. fast service..

Geoffrey WAC

Aug 14, 2015

The service department is top-notch. All the service writers are customer-oriented. Chris helped me and informed me when my vehicle was ready. Recommend going here.

Natalie Bjelajac

Aug 14, 2015

I was helped by Fred S and Dan B at Caruso Ford and they were AMAZING! They treated me more like family than a customer. They were patient, thorough, and friendly. I would recommend these two professionals without a doubt! Excellent experience!!!!!!!

Alfonso Martinez

Aug 12, 2015

Been having a slow leak on one of my tires and the shop could not find the leak. Went about 2 to 3 times when my tire needed air. They finally located the hole. They have patience and that's good. Don was the one to help me most of the time. He was calm listening to the problem.

Harreld Webster

Aug 12, 2015

The first thing l noticed was that all employees greeted me, and other customers warmly. Richard Canada took care of my request immediately. He kept me posted, advised of other repairs that my car needed, which I approved and my car was ready before the estimated time he had given me. My car was washed and vacuumed. I do not know the name of the man who washed and vacuumed the car. Thanks to him for a good job. I am very pleased with the over all service at Caruso. I am not planning on purchasing a vehicle, but if I do, it will be purchased from Caruso Lincoln Ford.

Robert Holmes

Aug 12, 2015

Ford Edge. Lease. Marvin Eleid is great.************************************************************************************

Suzanne Mills-winkler

Aug 12, 2015

I have been taking my 2006 Ford Explorer to Caruso Ford for service for many years. The car has over 120,000 miles and is running beautifully. Caruso Ford service department has been am important part of keeping the Explorer in top shape. Plus the staff is always helpful. I highly recommend the Caruso Ford service department for maintaining your vehicle.

Diane Ford

Aug 11, 2015

The Saleman Jason was great. Loved the way he handled himself and did everything to make us comfortable. The Manager Sal was wonderful too. I will be back in Three years for my son. I am true to the FORD FAMILY.

Esther Ralph

Aug 7, 2015

Service was done on time. Great service JOB WILL DONE

Rebecca Petruzzelli

Aug 7, 2015

as alway Jose in service dept has been extremely helpful.

Anthony Esquer

Aug 6, 2015

Marvin, Made very easy to purchase a car. That was the first time my wife stayed through the whole process.

Elizabeth Bakker

Aug 6, 2015

Ford Escape year 2012I am very impressed with your staff. I trust everyone and I think you should be proud of all your workers. They are all kind and professional. We are pleased with our Escape and have much gratitude to you for all you do to keep our vehicle running well. We can't thank you enough.Even provide fruit for us!!Elizabeth

Jackie Mills

Aug 5, 2015

Good experience love my Edge. Josh the salesman was great. He very informative he knows electronics and made my buying experience easy.

Linda Miller

Aug 5, 2015

I have always received excellent service from the truck dept for my 2012 F250. Oscar (in the truck dept) is a take charge individual and knows his trucks. Being a woman who owns a truck it is comforting to know that any question I have will be answered completely and respectfully. Thanks Caruso Ford

Michael Pluta

Aug 5, 2015

The advisors were cognizant of my time and did everything they could to speed the process and get my car competed quickly so I could get to a meeting.thank you Mike

Lloyd Webster

Aug 4, 2015

Ford Expedition Service was excellentYour staff was outstanding

Sandra Ainley

Aug 3, 2015

I was offered an ice cream while I was waiting for my car was being washed and the car was readywhen promised. Very happy.

Bernadette Legaux

Aug 1, 2015

I'm leasing a Lincoln MKZ 2016, I had it ordered because I wanted everything in it. While I was waiting for it to be delivered to Caruso Foed Lincoln they offered a Date Night in a MKZ I really like that to help me get familiar with the car. John Tackett showed me a lot about the car, he took his time which help me. When I was waiting for John to meet me the ladies in the office offered me water which was nice. Yes the staff was helpful they showed me where I needed to go to John office. The whole experience was very pleasant.

George Lang

Jul 30, 2015

The experience was good. The staff was helpful. Not satified with the results of the work. Still hear some squeakimg in the brakes and ride when hitting dips (rough areas on the freeway). Had not experienced before servicing. YOU ASKED

David Baldwin

Jul 29, 2015

prices are a little high, but having my truck worked on at the dealer repair shop make it for little lost of time for parts or knowledgeable info on my vehicle.

Jacqueline Hendrix

Jul 29, 2015

Don was very helpful he took the time to let me know exactly what was wrong with my vehicle,my car has been serviced there each advisor adviced but Don took the extra step he investigated the issues so now I know what's wrong with my car

Alofa Lauano

Jul 27, 2015

I am very satisfied with your service. I will be using your company in the future, thank you.

Kim Branchstewart

Jul 27, 2015

Just a very friendly and professional staff.Love this dealership...Professional and honest...Costs for repairs very competitive.Like them!

Humberto Cortez

Jul 26, 2015

I like how accurate the whole service department runs and that is fast. Most of all I like the waiting area its so nice and with air conditioner most place dont have an indoor waitting area.

Laura Budai

Jul 26, 2015

Your staff was very helpful when I came in for service. And gave me suggestions on how to take care of the problem.

Karen Barrezueta

Jul 24, 2015

The staff was most helpful and made the experience easy and painless.

Thomas Okeefe

Jul 24, 2015

2014 escape. Juan and Annette stepped up and took.care of my issue in record time.I'm extremely happy

Juan Dominguez

Jul 21, 2015

From start to finish, it was a very enjoyable situation. The sales staff was very professional and I was very amazed that there were able to help me and my spouse get the car we wanted! Overall a good experience!

Mary Collard

Jul 19, 2015

It's a well oil machine there. Professional and well managed!!!!

Luigi Righi

Jul 18, 2015

You guys put me in the perfect car and made it easy

Raymond Pereira

Jul 18, 2015

I've been having service done to all my cars for many years! I have always had the best customer service! i won't go anywhere else! Juan alercon has been my service consultant for many years and he has been always honest and friendly and very professional! I hope I never lose him! Thank you! Ray Pereira

Gerald Brown

Jul 17, 2015

Juan Alarcon is the best service rep. at Caruso Ford. He always gives an honest evaluation of any possible repairs needed and I never feel like I'm forced to spend more money than I have to. He is always polite and never agitated when you ask him a question that seems to be elementary with an obvious answer if the person would just use common sense and figure it out. My experience is always pleasant when Juan is my rep. I have been getting my vehicles serviced at your facility since 1997.

Patricia Johnson

Jul 15, 2015

Went in for my 30,000 mile check up. I arrived early and was met by a different service writer as Annette, my usual gal was on vacation. Most always make an appointment but not this time. Met right away and within minutes had a ride home. Was called that my vehicle was ready and I was picked up within 15 minutes of the driver calling me that he would be on his way. Everything was completed and even had a car wash to boot.This is my 4th. vehicle from this agency and I won't deal with anyone else as they are all super. Had a bad experience elsewhere.

Aristides Gascon

Jul 14, 2015

My recent repair of my Ford Ranger truck was excellent and also was told by your repair staff of the probable trouble that it will cause to my vehicle in the future. They are honest and did the job right. I will be back next car problem.

Dennis Glavinich

Jul 14, 2015

This service was accomplished in a very timely manor.

Bruce Golison

Jul 13, 2015

Our service provider, Don, took a personal stake in finding a wind noise in our 2014 E350 van. He stuck to it and found the problem part. Now we have a quieter ride, which is really nice!

Donna Thompson

Jul 13, 2015

I get great service front Annette, very efficient and professional. Always with a smile.

Sherry Lear

Jul 12, 2015

The service is always very good; I really appreciated getting a free rental car and being able to come back the next morning to pick up my car.

Jerry Ashcraft

Jul 11, 2015

The service was made easy, and my truck was ready when promised.

K.

Jul 10, 2015

Amazing Service Dept at Long Beach Califorina, FORD Caruso

Roger Keyfauver

Jul 10, 2015

The service was quick and efficient. I waited in a comfortable lounge had coffee and watched TV.

Steven Lesser

Jul 10, 2015

Had my 2007 Escape in for recall and service issues. Richard, my Service Advisor kept me I formed on what was being done and timetable for repairs. All issues were taken care of and car is running properly.

Aurora Rojas

Jul 9, 2015

Sales staff was great, they even stayed late for us. Our trip to service department the following week with all our questions was very informative.

Marie Carlucci

Jul 9, 2015

Jose is an excellent service advisor. Took my explorer in because the tailgate lock wasn't working. Called within an hour and told me what the problem was and fixed it in a timely manner.I would highly recommend Jose to any of my friends

Jason Smith

Jul 8, 2015

I purchased an F-150 from Caruso. The service was excellent. They helped my to pick out and get exactly the right truck for me.

John Legaspi

Jul 8, 2015

My shopping experience at Curuso Ford was nothing less than a miracle! My salesman went the extra mile to make sure I was completely happy with my purchase of Ford's 150 XLT TRUCK. I was kidding with the Salesman about he's sales tactic, of presenting all the 'bells and whistles' on my wishlist and making sure I got them at the very end!Blessings,Satisfied Customer

Robert Bugarin

Jul 8, 2015

We told Don Mace about the noise we were hearing he kept the truck for a couple of days and stay in touch with me everyday to let me know what was going on. And the noise is gone. Thank you Don

Terry Sanders

Jul 8, 2015

The service rep was excellent and knowledgeable about with my navigator

Frank Anderson

Jul 7, 2015

I have been a customer of Pacific/Caruso Ford for close to thirty years. The service and treatment has always been outstanding. I want to commend Richard Canada for his outstanding work with respect to myvehicle's most recent service, and all the other prior visits that he has participated in with respect to the servicing of my vehicle. Richard actually sold me my first Taurus back in the late 80's when he was working as a salesman! I also have made good use of your waiting room and supply of donuts!Frank B. Anderson

Lucia Gill

Jul 7, 2015

My Fiesta which I ordered in 2010 has been a wonderful car. I have been keeping up with my car's maintenance and my Fiesta still feels like new. I have used Caruso Service Department to take care of my car's needs exclusively and find the staff always friendly, helpful and go out their way to not only get my car the service required but also to make sure I am confortable while waiting. My last visit was for the recall regarding TCM assembly and when I went in I thought the service was going to take longer but it was ready by the next day.

Richard Duarte

Jul 7, 2015

An excellent service & care provided. I did the oil changed and the front breaks, Annette is an outstanding service advisor!Thank you!

John Cwiek

Jul 6, 2015

Had a great experience with little pressure from the staff. We felt like we got a good deal and we purchased the vehicle. The staff stayed late for us to make sure we got everything we needed.

Kaopoo Chao

Jul 6, 2015

2015 ford f 150. Helpful staff from start to finish when ordering my truck.

Maria Clark

Jul 6, 2015

I purchased the 2015 Escape. Kevin gave us a deal we couldn't refuse. There was a little confusion when we first went in on July 1st. Kevin had given us a verbal quote. When we arrived, Kevin was gone and Eric was unable to access the information that Kevin had quoted. We left a little upset. Kevin called us the next day giving us an even better deal. The process on July 2nd lasted only an hour and a half. Walked out with a detailed car. I'm a happy customer!

Shundale Hudson

Jul 6, 2015

Very pleasant experience, it was quick and painless and I love my new 2010 Range Rove Land Rover.

William White

Jul 5, 2015

Brought my Ford Edge in for oil change & lube. Service was quick and friendly. I was on my way in a little over an hour.

Debra Evans

Jul 3, 2015

I always take my Ford Escape Hybrid to this Ford dealership because I know they will take good care of me and my suv. When I leave I don't have to worry after an oil change and vehicle check, because I know they have covered everything. If anything needs to be fixed or replaced on the vehicle, they always talk to me first.I will never go anywhere else! They are stuck with me!

Maggie Boonkan

Jul 3, 2015

new Ford fusion good services Will recommended for friends

Linda Bredenkamp

Jul 1, 2015

service was quick...but they forgot to reset the oil change on my panel so I had to return for that. They did it immediately...just the fact I had to go back was a little irritating.

Richard Romero

Jul 1, 2015

The service rep was great. He answered all my questions and demonstrated great patience and expertise.

Matthew Woods

Jun 30, 2015

I am very pleased to have had my car serviced so promptly, efficiently and professionally. My ongoing navigation problem is finally fixed and I am happy to have a "new" feature in my car to use.

Michael Ferris

Jun 30, 2015

very nice friendly willing to go back. And also willing to refer

Rita O'Neill

Jun 30, 2015

As always, Juan is excellent. He takes time to listen and deliver an excellent result. Ranfani who always wash and clean my car did a superb job.

Phil Steuber

Jun 29, 2015

Don the service manager is the best, always professional works really hard to get your vehicle serviced quickly. I have been taking my vehicles there for years and have never been let down. You can trust the service department to make the right recommendations.

Vickey Nelson

Jun 29, 2015

I purchased my Navigator in 2011 & have been very pleased with all services. But I would like to say I am very pleased with the my Service Man Juan A., he always remembers me (Picky) & makes sure I have transportation to & from work while my SUV is being serviced, Calls me with updates etc... He is always a pleaseure to work with as I expressed to the cashier Bridgette on 6/26/15

Mike B

Jun 28, 2015

I appreciate Don Mace's help with everything. He's one of Ford's best customer service representatives.

Terry Mills

Jun 28, 2015

Staff was helpful. Work done efficiently and in a timely manner.

Jose Chavez

Jun 26, 2015

Great job always! Dropped off my car and picked the car up at the end of the day. Every time I go Juan always provides me with great service. :)

Dora Moreno

Jun 25, 2015

came in for oil leak and the works because of Annette in service I keep coming back to caruso ford... she takes care of my ford explore

Ian Bagg

Jun 25, 2015

very friendly very fast. fixed all my problems...........

Alec Robledo

Jun 24, 2015

Your staff was very respectful and helpful with helping me find a car. I love my Ford Fusion that I bought from your dealership and would definitely recommend my family and friends to buy their Fords from you. I was very impressed with all the staff I dealt with. Thank you again and I look forward to buying more Fords from your dealership in the future.

Arthur Johnson

Jun 24, 2015

Everything I noticed about the truck was reported to the dealership they went thru the truck and found the problem and repaired it at a reasonable price and to top it off they dropped me off at my home and picked me up that alone out weight the repair cost to me.

Peter Pellerito

Jun 24, 2015

Service was top notch starting with my service person Annette.Everyone was pleasant and customer focused which made a good impression.

Suphakan Hutasevee

Jun 24, 2015

This is my first time service and you service is excellent

Alton Donatto

Jun 23, 2015

The service was excellent. The service tech, Annette, was prompt and knowledgeable. All services and repairs were completed as promised. She went out of her way to make sure I got credit for all eligible discounts.

Happy Customer

Jun 23, 2015

Great Service, easy to make an appointment, it took less time than they estimated it would.

Elias Lopez-gonzalez

Jun 22, 2015

It was a nice experience buy my new car. Every thing was quick and easy.

John Avery

Jun 22, 2015

Good people. I liked my sales guy. He knew the used car inventory and explained to me what was available. Making the deal went fine, and when I had a problem with the smell in the car (laundry detergent), they cleaned the carpets and got rid of it at no charge. Can't ask for more.

Otasowie Isibor

Jun 22, 2015

Very informative. The agent Mr Robert was patient. He took time to explain the difference between the cargo vans and this facilitated our choice. He further went on to makeus ascomfortable as he can and gave us time to review and make our choice.

Sandra Wilson

Jun 22, 2015

I purchased a 2015 Ford Edge on 6/5/2015 and I love it. I had a 2011 Ford Edge and was able to trade it in/paid off, and I had no down payment to make towards my new 2015 Ford Edge. Everybody that I came in contact with was attentive to my needs. It was another good experience at Caruso Ford!

Voncile C.

Jun 22, 2015

Purchased the 2015 Lincoln MKC. Pravin Thakkar, Sales Representative was courteous, professional and very helpful working hard to find the vehicle that suited me best and providing excellent service. I love my car! and the staff at Caruso Lincoln who worked very hard to finalize my deal

Silvia Rinacchi

Jun 20, 2015

My car is Ford Escape SE, the service and the staff was excellent and I was completely satisfied from the way they handle everything .I really love the way Mr Salim handle the service of my car,at the same time he makes me feel very comfortable during my waiting time.I am sure I made the best choice by choosing Caruso Ford.Thank you.

Danielle Millhouse

Jun 19, 2015

Everyone I dealt with was so kind and time efficient. I didn't feel like I was wasting any time. Thanks for my new Escape. I love it!

John Tackett

Jun 19, 2015

Juan Alarcon has been my svc. advisor for years. He always does a great job!!

Michael Elias

Jun 19, 2015

jose is greatI do not like long, time consuming, reviews. Never again unless short and to the point!!!!

Jose Medina

Jun 17, 2015

The dealership representative was very courteous and helpful. The wait was very calm and there was free coffee and donuts. All my questions were answered and I left the dealership just as relaxed as when I arrived. Thank you!

Anthony Lucido

Jun 16, 2015

I enjoyed the experience from my sales man Marvin very professional and knowledgable. I did have a major mechanical issue after just a few hundred miles on the odometer But not a reflection of the sales or service staff but of manufacture craftsmanshipFailed component I will be back at Caruso to purchase another vehicle down the road.

Arlene Pfaft

Jun 16, 2015

Came in for oil change & tire rotation for my 2014 Ford Escape. Waited only approx 1 hr 15 min, good job in washing my car, courteous staff.

Charlene Herron

Jun 16, 2015

My experience with Caruso Ford was extremely pleasant. The staff, especially Jose in the service dept. was very professional, expedient and a pleasure to work with. Keep up the great work Caruso Ford!

Malia Dawkins

Jun 16, 2015

I received a white glove customer experience with the servicing of my vehicle yesterday. Don was incredibly kind and informative!

Raymond Cooper

Jun 16, 2015

Staff is very helpful. I have dealt with Juan for over 10 years and he is very knowledgeable and helpful.

Douglas Wakabayashi

Jun 15, 2015

The Staff was really helpful as usual! Thank you Jose!

Nevell Elmani

Jun 15, 2015

Great customer service, I always come to Caruso Ford for all My service and car purchases

Grady Owen

Jun 13, 2015

New Fusion Service was wonderful Staff was great!

Carolyn Castillo

Jun 12, 2015

Excellent service.. Annett followed up the part that was to be replaced and it was installed. The part was replaced (finally!) The waiting room is in excellent condition, nice to have coffee and donuts.

Dennis Kabacinski

Jun 12, 2015

Excellent service. Great dealership.Would recommend Caruso Ford to family and friends,

Michael Patterson

Jun 12, 2015

We were treated with kindness and respect. Our sales rep David George was so accommodating. He was nice, informative, very helpful but most importantly he wasnt pushy. We were so impressed with the car deals. Originally we came to see a used flex and ended up buying a new one. I hate the process of buying a car and this time due to the great service It wasn't a long droning process. If we ever need another car, we will definitely make the drive to Carusoin Long Beach as we live in Burbank. We went to 2 other Ford dealerships and they didnt compare to the service at Caruso.

Dale Newberg

Jun 11, 2015

Brought my Edge in that I bought at Caruso Ford for service and I received excellent custormer service.

Donald Budai

Jun 11, 2015

Ford Explorer - exactly like I wanted. Terrific people from the top on down. Very knowledgeablefriendly and understanding. My 5th car from this dealer over the years. Thank You

Eliud Orozco

Jun 11, 2015

Maintenance personnel was very kind and courteous.A bit disappointing because its the second time I take my car in for a fix on a consistent problem, but the mechanics don't seem to figure out where the problem is coming from.Even though the Ford rep. that received me, clearly heard the sound coming from the motor, they still couldn't figure it out.

Jason Rechlecki

Jun 11, 2015

I have been dealing with Richard Canada over in the service department and he has been great. I really feel like I got the VIP treatment.

Rebecca Worthy

Jun 11, 2015

A day of service to my 2008 Navigator was rendered with much professionalism and courtesy.I use only Caruso for the servicing of my vehicle and, to date, I have not regretted same.The service personnel are "up to date and responsive" to the needs of customers.And, by the way, Caruso makes a "mean" cup of coffee. :)Mrs. Worthy, a pleased customer

Greg Falabella

Jun 10, 2015

Easy in easy out. Friendly staff. Was mailed a coupon which came in handy. Get on their mailing list.

Daniela Parodi

Jun 9, 2015

Very fast service, helpful staff and very comfortable waiting room

Jasmine Thomas

Jun 8, 2015

the service is always amazing here. you are always greeted with smiles and amazing customer service

Ken Matsagas

Jun 8, 2015

I WORKED WITH KEVIN AUSTIN AND MARTIN LIRA. I FOUND BOTH MEN TO KNOWLEDGEABLE, INFORMATIVE, COURTOUS AND INTERESTED IN MY EXPERIENCE AT CARUSO FORD BEING A POSITIVE ONE. AND IT WAS. BOTH KEVIN AUSTIN AND MARTIN LIRA WERE EXCELLENT AMBASSADORS FOR CAURSO FORD. CARUSO FORD'S REPUTATION IS IN EXCELLENT HAND WITH KEVIN AUSTIN AND MARTIN LIRA. I WILL CERTIANLY RECOMMEND CARUSO FORD AND THESE TWO PEOPLE IN PARTICULAR TO ANY ONE I KNOW LOOKING TO PURCHASE AN AUOTMOBILE.

Johnny Johnson

Jun 7, 2015

I had very scary experiences with other dealerships car repair centers which were too costly. They would fix one problem, then another more costly problem would pop up. It was a vicious cycle. But none match the integrity of Coruso Ford Lincoln repair center. Thank you.

Johneen Hardwick

Jun 6, 2015

I was very thankful for the service my husband and I received from our salesperson. He did everything he could to make sure we were happy. Also it was so enlightening to know that customer service still really do exist. It was an Excellent experience.

Diane Salters

Jun 5, 2015

I was visiting from out of town and my low tire pressure light came on. I brought my car in without an appointment and they were able to take care of the problem. I was pleased with the service.

Joshua G Stimpson

Jun 5, 2015

Richard C. at the service department was very friendly and courteous. Not to mention the service was faster than expected.

Leland Vail

Jun 5, 2015

Thank you for the careful and thourough servicing of my MKX. Juan Alarcon once again was wonderful to work with, as he explained everything I needed to now so that I could make good decisions. I appreciated the loaner car that I was able to use for the week. The loaner was an MKX, but without some of the luxuries I have in my car - but it worked! My car was very clean and ready for me at the appointed time. Thank you again. I have been a Lincoln customer since September 2000, and plan to continue the relationship.

sitrover2010

Jun 3, 2015

I chose the Lincoln MKC and I love it! The service was great from all of the staff I came into contact with. This was one of the most pleasant experiences I've ever had at a dealership. :)

Peter Teague

Jun 2, 2015

I purchased a ford focus se. The internet group make a fantastic team, really on the ball. Made me feel like faMILY, AND INTERESTED IN MY NEEDS IN A NEW CAR.

Richard Zern

Jun 1, 2015

My service consisted of an oil change - all was fine - it took a little longer than I thought it would take, which was only a slight problem because I had elected to wait for the car to be serviced. No corrective action is required on your part; I probably was warned.

Paul Estrada

May 26, 2015

I have three grandchildren two with special needs that I am raising. Jose and Don go far beyond what I have ever expected in helping me with my vehicles. They put the care in my car as if I was a family member. I will not have anyone else work on my car except Caruso ford. You gentlemen have two wonderful men working for you who are very honest and caring. Most dealership would give their right arm for workers like them. They are the reason why I purchased another vehicle from you and will continue

Paul Montano

May 26, 2015

Solid service. Took care of my needs. Received my car when I needed it. Thanks

Tanya Ingardia

May 26, 2015

Richard C. Was very helpful. My experience was hassle free and very timely. I'm a busy mom with a very busy schedule and having a courtesy vehicle was critical. I appreciate the professionalism of everyone at the service department.

Jamilah Mcdowell

May 25, 2015

Ford has won me over with their ability to listen to the customers request.

Joshua Thrash

May 25, 2015

Annette was great and kept me informed of the repair process.

Robert

May 25, 2015

I had researched various makes and models of cars but kept returning to Ford. Then I saw a Caruso Ford advertisement for the Ford Escape and decided to take a look. I had scheduled an appointment with a car rental company's sales department but stopped in at Caruso Ford. The salesman, Ali, was very helpful and understood when I told him that I had made a commitment but was likely to return. When I talked with the salesman at the rental company, he essentially told me that he couldn't beat Caruso Ford's deal even with a used car. I returned to Caruso Ford and purchased the tuxedo black Ford Escape and am very satisfied with the purchase.

Douglas Otto

May 24, 2015

I recently purchased a new 2015 Ford Fusion Hybrid from Caruso Ford/Lincoln in Long Beach. I had an electrical problem because my battery had died because the parking lights were left on overnight. I was able to recharge the battery, but decided to take the vehicle in for a 5000 mile check-up and oil change. It was the vehicle's first service and, as a result, there was no charge which I appreciated. In addition to the oil change the tires were rotated and various levels for fluids and air pressure was checked. The service was just fine.

Timothy Mcgrath

May 23, 2015

I was told before the repair began that it would be covered by my extended warranty. Turns out that the repair was a bit more complicated than originally expected, and there was a certain component that wasn't covered. My service advisor notified me of the situation and said that the dealership would cover it, and I was very thankful for that.

Juan Jimenez

May 21, 2015

The service to my car was excellent love it, really satisfied. The staff was excellent, he explain everything on the service my car had.

Julio Jimenez

May 21, 2015

Great service, the explanation of the problem of my car was concise and helpful. Everything was finished quickly and efficiently. Definitely returning to Caruso Ford.

Christopher Vago

May 20, 2015

My experience with Caruso Ford earlier this month was wonderful. I purchased a new xlt explorer with the help of Aly, Victor, & Martin. These three gentlemen were all very friendly and professional throughout the entire process. They made it simple, easy, and quick. They even called me after I purchased the car to tell me I qualified for another rebate. They didn't have to call me and I found this to be quite admirable. Based off my experience, I would recommend Caruso Ford to fellow Ford buyers.

David Puckett

May 20, 2015

Courteous staff, knowledgeable people, clean facility, easy to deal with.Even though they arent a Mazda dealership anymore, they still treat me and my car as a real "VIP"Thanks!

Jose Soto

May 18, 2015

MKZ. Service was excellent and the staff very helpful.

Plutarco Paulo Parlan

May 18, 2015

Thanks to Errik Williams for introducing me to the Ford Fusion. It is a very good car. He made me feel important, too!

Tyler Jones

May 18, 2015

Don is always helpful. Greets me, answers my questions, gets me in, gets the work done and gets me out. I love the fact that there is a waiting area without a TV so I can sit in a quiet area and read.

Davis Randolph

May 15, 2015

Well, we came in with some credit problems and a tight budget to work within. A few other dealer ships wasn't willing to work with us and wanted us to buy the vehicle they thought we should have totally ignoring what we wanted. Considering how we was greeted at these places, we wasn't too interested in dealing with them either. At Caruso Ford the experience was totally different. We didn't feel snubbed or ignored and at the same time they didn't crowd us or try to force anything on us. Matt and the rest of the crew was absolutely great from start to finish and beyond. Scared by a previous ford vehicle and ford dealer ship, I was not a big fan of Ford vehicles and dealer ships, but this deal is slowly winning me over. I want to say thank you to Matt and everyone else involved with making this deal possible. God Bless.

Jose Cuevas

May 14, 2015

Service advisor was knowledgeable, I got my car back when it was promised (on time).I would certainly recommend the dealership to friends and family.

Mary Fox

May 14, 2015

I purchased a 2012 MKS . Service was very good. The staff was helpful

Wendi Chen

May 14, 2015

Everyone is friendly and professional, especially my service consultant Juan.

KMW

May 13, 2015

The oil light came on in my car & said there was 5% left, so I called to make an appointment Friday & was able to get in on Saturday at 11am... I was there & out by 1:30pm or so... Great & friendly staff & car runs great! Excellent Service!! :-)

Linda Ford

May 13, 2015

The staff was very polite and informative regarding other service that may be due on my vehicle.

Virgil Castaneda

May 13, 2015

2013 Lincoln MKZ Hybrid. Since purchasing, I have been impressed with the staff at Caruso Lincoln in Long Beach, CA. From my sales person to the guys in the shop, they have all been wonderful. Next car will be a Lincoln for sure.

Erin Dulmage

May 12, 2015

Jose at the service dept was really helpful and curteous. He went out of his way to coomunicate QUICKLY what was wrong with my car and he fixed it the same day.

Gladis Kelly

May 12, 2015

The staff was very helpful. The service was great and fast. They gave all the needed information when purchasing the Ford Flex.

Joycelyn Manzano

May 12, 2015

Service was efficient and satisfactory. .............

Ramon Pacheco

May 12, 2015

F150 truckMansur and his manager were very helpful and we did not feel any pressure when we requested information about the truck.

Thelma Valenzuela

May 12, 2015

Brought my car in for service & everyone was really helpful all around.

Thomas Dennis

May 12, 2015

My service advisor, Don, was very courteous & professional when I brought my vehical in for a regular scheduled maintenance service. I was very satisfied with the service performed by the service staff & completed within the estimated time frame.

Linda Greenfield

May 11, 2015

The reason I return to Caruso Ford is because of the customer service which is very important to me and sadly lacking in many businesses these days.

Marcelo Yelin

May 7, 2015

The sales team was courteous, professional not pushy and knowledgeable.

Kimberly Gonzalez

May 6, 2015

I love Caruso. Employees are always friendly, and service is usually pretty quick.

Gregory Goldsholl

May 5, 2015

I have a 2012 MKS. Your service team is OUTSTANDING!I couldn't be more satisfied! Thank you! Greg Goldsholl

Harry Parashis

May 5, 2015

very happy with the service found the problem and fixe it

William Wong

May 5, 2015

Jeannie Peikert went above and beyond the call of duty. I helped me with getting a new navigation card free of charge because I live in a new area. She also helped me get a $750 private offer rebate, which I received after I purchased the car. I can't say how happy I am working with Jeannie. Will do business again! -Will Wong.

Anne Mcclaflin

May 4, 2015

Our service advisor, Stephen, is always professional, yet helpful and friendly.

Roberta Fleming

May 4, 2015

The tablets are fine, but it takes longer to log you in when you drop off the car for service.It was quicker when someone had to fill out the form.

Roger H Granbo Jr

May 4, 2015

I did not have a service appointment but got right in and my car was done within 2 hours. I was very satisfied.

Motorcity Motorcity Solutions

May 2, 2015

Transit had small rattle in passenger compartment, dealer fixed immediately Very good service

David Holden (Carol)

May 1, 2015

As always, brought my car in for its regular service. Always a pleasure to deal with everyone. Your service is speedy and courteous and well done. Love your doughnuts and good coffee too! I have never had anything but good experiences at Caruso Ford.

George Mccain

May 1, 2015

As always, my experience with Caruso Lincoln exceeds my expectations from all perspectives.

David Tauch

Apr 29, 2015

Caruso Ford dealership is a great place to take your vehicle to if you want things fix professionally.Staffs are friendly and the waiting area is large and clean.

Nalee Sy

Apr 29, 2015

I got a great deal ! I recommend every one wants to buy Ford vehicle Thx Caruso Dealership !!!

Robert Clendineng

Apr 29, 2015

I had a recall on my vehicle and originally called and talked with Juan. We set up the appointment for the recall and 4 new tires. When I got to the service department early on the morning of 4/20/2015 I met Jose and thought he was the one who had talked with me. I apologize to Juan. Juan called around 2:30 that afternoon to tell me my car was ready but he recommended changing the cabin and hybrid battery air filters. I told him to please go ahead if it could be done the same day. After work, about 4:00PM I was dropped off at the service department and checked in with the cashier and she said my paperwork was not there and I would be called when my car was ready. Around 6:30 PM Jose noticed I was still waiting around for my vehicle so he did some research and found the paperwork in Juan's office. I was never notified my vehicle was done. Jose totaled it up and turned it in to the cashier and I was finally able to go home. Maybe the cashier could have done some checking to see what the status was on my vehicle when I first saw her and I could have gone home 2 hours earlier. Thanks for taking time to hear about my situation.Robert Clendineng

Brent Lewis

Apr 28, 2015

Always enjoy taking my car here for service. Staff is friendly and knowlegable and always has my car ready on time. Steve was my advisor this time and was a pleasure to work with.

Gregory Packard

Apr 28, 2015

The staff at Caruso is extremely friendly and they seem concerned about waiting time. That's the most important thing to me...how much time am I going to spend waiting. If they say it's going to be an hour then it usually is an hour. My car gets repaired right the first time and I don't need to return. Those are the two most important things wait time and accuracy of repairs. The staff at Caruso is doing a fine job!!

Laura Orozco

Apr 28, 2015

I routinely take my car in for service with Service Writer Don Mace. Don has always been very helpful and ensures that my vehicle is ready in a timely manner. In this particular occasion I took in my 2005 Ford Explorer for routine service and air conditioning problems. I explained to Don how important it was for the air conditioner to be fixed as I was going out of town and needed it ASAP. All I can say is that Don made it happen. My vehicle was ready the next day before noon. Throughout the years Don has done an outstanding job. Most importantly he has been honest and that makes the experience well worth it.

Peter Pavidis

Apr 27, 2015

The service was friendly & fast & done right the first time. Enjoyed the free coffee.

Tami Langevin

Apr 27, 2015

Staff is always courteous! I always wait while my car is being serviced & it's such a nice place to wait (clean & lots of sitting area which is very comfortable)!

Ruth Mcclure

Apr 25, 2015

Thought I had a probably with my Brakes, and there was no problem when they did the Works Package.

James West

Apr 24, 2015

Friendly, efficient service. Finished work in less time than quoted. Good communication on work being done.

Lynn Cranton

Apr 23, 2015

Very happy with the price, since it was my first since purchasing the car from you and was therefore free! It did take quite a long time to have my vehicle brought up front at 4pm. (It was ready at 8:30am.) I had to ask the lady at the cashiers window to call a 2nd time for it. Total wait time was over 10 minutes, and it was not at all busy out front in the service department where I was waiting.

Betty Aburto

Apr 22, 2015

I usually have a great experience however this last trip I was greeted by a service member that I was not familiar with. This person was rude and aggressive so I was not very happy with the last service.

Maria Schialer

Apr 22, 2015

I love my Escape I love the service prompt and effective. I love how my every question is answered.

David Stevens

Apr 21, 2015

I made an appointment online for a 10,000 mile service in the evening. I had a response the following day via email with the appointment i requested. The truck service was completed when I was told it would be and the truck was washed. Very convenient.

Edwin Del Rosal

Apr 21, 2015

Worth the drive came from DTLA.great staff, friendly, answered all concerns and made my trade in easily.I will recommend with no hesitations!

Rozita Belashi

Apr 21, 2015

i purchased a ford scape se 2015 while i didnt any idea about the vehicle and the staff helped me to choose and now i beleive this is the best i could ever bought; and thanks for all the help

Wilson Lautchang

Apr 21, 2015

The maintenance advisor who help me is very courteous and knowledgeable.

Rita Hernandez

Apr 20, 2015

I walked in without an appointment but having the great service rep "Don" that I have gotten to know and respect. He was able to take my car right away and explained the outcome of the service in no time. I was actually able to wait while I made a few calls and then was on my way. Very satisfied and my brother-in-law was in the same day.

Joanne Runge

Apr 18, 2015

Service was very good and prompt. The time frame was one and a half to two hours and it was well intothat zone.

Joseph Keene

Apr 17, 2015

It had been a while since I had gotten my car serviced. I was not having any problems, but I didn't want to keep putting off my routine maintenance. I was afraid of what they might find. There was a bit of a wait, but I was prepared for that. Don Mace was great as always. Got me in and out in about 90 minutes. Excellent service!

Robert Isug

Apr 17, 2015

salesman Jason and his manager Matt exceeded my expectations and experience with leasing my 2015 fusion. I am looking forward to doing business with these gentleman in the future these guys will make future car buying and or leasing a pleasure to work with...

Fran Cummings

Apr 15, 2015

Your staff was very helpful and courteous.Thank you

Lucino Salgado

Apr 15, 2015

Great costumer service, everytine i go for oil change or anything i need, they make me feel welcome and appreciated.

Phillip Moreno

Apr 15, 2015

I brought my truck in for a minor repair the gas cap exterior cover mechanism. it was a fast fix, and my experience at the dealer was good.

AT

Apr 13, 2015

We were there for our VIP service for my Mazda CX7. Our experience from start to finish was great. First of all, we thank Caruso for honoring our VIP service that we had with the previous dealer. Second, the service manager, I believe it was Don, listened to what we said and made sure that he took care of us. We have this feeling that if your service people are this responsive, the sales people will be as well. We will undoubtedly visit Caruso when we look for our next car.

Craig Manning

Apr 13, 2015

Purchased 2015 Mustang GT. The service was perfect. The vehicle had the TSB 15-0030 and it was taken care of ASAP with no further issues. Staff was very helpful and I received a fair value for my trade. Also no hassle with the online pricing. Thanks

Lawrence Worrall

Apr 11, 2015

As always service was friendly and through. Waiting room was clean and comfortable. Service was performed in a professional manner and within a reasonable timetable.

Mister Hefflin

Apr 11, 2015

The crew is very helpful and they keep you well informed about the services needed and performed.

Debra Higgins

Apr 8, 2015

Ford Fusion Hybrid. Service was fine. Staff is helpful. Richard Canada is a great service rep. Always answers questions and get right back to you.

Richard Stock

Apr 8, 2015

Service was professional and completed as promissed

Roselle Brown

Apr 8, 2015

Called for service on my 2013 Fusion & was able to get an appointment that same day, in the afternoon. They took excellent care of me from start to finish & Jose continues to take great care of me each time I come in! He's very personable & handles every detail, making sure I'm completely satisfied before I leave!

Heidilynn Doon Samaniego

Apr 7, 2015

I came home with a 2014 Ford Flex. The entire experience was so easy. Erikk and Jeannie were so pleasant. There was no pressure. The amount of time spent at the dealership was very minimal. The dealership was clean and appealing. I would definitely recommend Caruso to friends and family.

Kevin Shepherd

Apr 7, 2015

I purchased a 2015 mustang, the staff was very helpful and friendly

Thomas Moran

Apr 7, 2015

The service agent explained what they found and made recommendations to make the car parts last longer. I'm very happy with the service.

Valued Customer F Gavina & Sons Inc

Apr 7, 2015

Fred is a great person, always takes good care of us customers

Valued Customer Gauge Telematics Llc

Apr 7, 2015

I purchased the vehicle based outside of California. The Caruso staff provided everything necessary for a smooth transaction. Thank you very much.

Mina Behdad

Apr 2, 2015

Fast efficient and friendly communication. I NEEDED ANNUAL SERVICE, AND MY HUSBAND TOOK MY CAR TO THE SERVICE DEPARTMENT DESPITE HIS BUSY SCHEDULE, FORTUNATELY THE SERVICE DEPARTMENT DID ALL MAINTENANCE SERVICES IN TIMELY MANNER AND IT TOOK ABOUT 1.5 HOURS.

Rosa Byrd

Apr 2, 2015

I am always very pleased with the service I receive from your service department. Richard is very courteousand very helpful whenever I require service on my car. thank you Caruso for having knowledgeablepersonnel in your service department.

Jessica Cook

Apr 1, 2015

All employees made the experience of buying my very first car awesome!!!

Louis Toth

Apr 1, 2015

I simply had purchased 4 tires. They were not in stock and had to be ordered. It took a little longer to get installation than I had hoped, but they work fine. Thanks,

taylor Asciak

Apr 1, 2015

i always get great service time and time again.thanks.

Alejandro Montano

Mar 31, 2015

I was searching for a Ford explorer online. Eric Williams was very helpful making my search and purchase very nice and easy.

Charlene Kent

Mar 31, 2015

Everything was handled efficiently when I took my car in for service. Everyone was courteous and professional. My servise advisor, Richard Canada was very attentive and knowledgeable. I took advantage of the courtesy shuttle to/from my home. The whole experience was excellent.C. Kent

Robert Kikuchi

Mar 30, 2015

We purchased our Escape in 2010 and have 0 complaints. It is in for oil change and check out every 3 to 4000 miles. Always in and out quickly with a wash job to boot. We are extremely pleased with the service and staff at Caruso,especially Don Mace.

Jesse Duncan

Mar 25, 2015

I routinely have my car serviced at your location. Steven was great at communicating, and keeping me informed of issues and recommendations.

Emiliano Banuelos

Mar 24, 2015

We bought a 2014 Ford Focus. Service was excellent and staff was very helpful. Thank you guys so much.

James Tate

Mar 24, 2015

The service was excellent as always. I have been service at this location for many of years and never have I had a bad experience.

Miguel Zamora

Mar 24, 2015

Fast and courteous service. Good job Caruso staff.

Omotunde Osunsanmi

Mar 24, 2015

GREAT STAFF, EXCELLENT SERVICE & VERY PROFESSIONAL

Robert Bugarin

Mar 21, 2015

I to start by saying Thank you to Don Mace he always listens to me when I have a problem with my car, and it gets fixed the first time. Again Thank you Don

John Swing

Mar 19, 2015

Service rep was most helpful and completed work in time as promised.

L. Mulhearn

Mar 19, 2015

I dropped off my 2012 Ford Edge for regular scheduled maintenance on 3/18/15 to Don Mace, who has been taking excellent care of my Ford service needs the past year or so. I was informed that the part for my license plate light is backordered, so I have to wait for it to arrive to fix that issue. The staff was attentive and nice. Everyone greets or smiles at you, which makes you feel good. I want to thank Don Mace again for his awesome customer service and always making sure my needs are met. Don rocks! = )

Fred Reed

Mar 18, 2015

fast, friendly, efficient. I'm annoyed now that I cannot just enter the three words that explain my experience (the survey kept booting me back to fix this and enter at least a certain number of words)! FAST, FRIENDLY, EFFICIENT.

Emiliano Banuelos

Mar 17, 2015

We got a 2014 Ford Focus hatchback and manager was very helpful and try to get us the best payment option. Thank you, my uhusband and I both wanted a $250 payment but he got us as close to it. Thank you again.

Margaret Servin

Mar 17, 2015

Don was very helpful and the price was nice with the rebates. Your employees seem to enjoy the donuts more than leaving for the customers. Other than that the waiting area is comfortable and clean

Renee Buckins

Mar 13, 2015

Everyone was very polite and helpful. Service was good and wait time even better. Thursdays must be the best day to get cars serviced...

Warren Butler

Mar 13, 2015

They are the best and i will never take my F150 to another dealer

Ruben Lopez

Mar 12, 2015

From Richard in the service dept to the young ladies at the car rental desk, I give them a thumbs up and a big thank you! Over all experience was exceptional. I couldn't be happier!!!

Wendy Lancaster

Mar 12, 2015

Staff are always helpful and attentive. I like when I am given attention, customer service is always why I come back to Caruso!

Jairo Quintanilla

Mar 10, 2015

Excellent staff and good prices on the cars, I enjoin the exprirance and the waiting was not long

Jamie Garman

Mar 10, 2015

I took my car in for an oil change. The staff was very friendly and the quality of the waiting room made waiting comfortable.

Steven Nott

Mar 10, 2015

We leased a new 2014 Flex SEL.Christine Rico, Dan Brummell and Vince Vaught were great to work with.Dan spent alot of time going through the electronics/communication features and offered for us to contact him and come back for more training or what we called a "Flex 101 Class". Vince went over all paperwork thoroughly. Christine sent us via email a lease quote that got us to the dealership in the first place. Thus far a very good experience with this dealership.

Scott Hafdell

Mar 9, 2015

my car was quickly serviced. employees were friendly and helpful.

SJ

Mar 9, 2015

Exceptional service! Service writer provides great customer service.

Trisha Clement

Mar 5, 2015

I came in with no appt. and was able to getservice that was nice ,now a days everyone wants you to make an appt. the staff was nice and friendly there wasn't any sugar for coffee out and one of your salesman offered to go get sugar form some place else that was nice. The donuts was just a add touch.

Gail Baca

Mar 3, 2015

The lease on our Expedition was about to expire and we were looking to downsize. We love our new Explorer. What makes it even better, is the excellent experience we had at Caruso Ford. Jeannie was extremely knowledgeable and helpful. Due to her guidance, we now have the perfect vehicle for us!

Dennis Jenson

Mar 2, 2015

Richard was a wonderful service writer. He got me in and he kept me informed of the progress while I waited in the customer lounge.

Michael Parise

Mar 2, 2015

My service advisor, Don Mace, always provides excellent customer service from writing up my service request, to understanding waht concerns I may have, to keeping me informed of the service request, and explaining what ork was done and if any future service may be needed for my Escape and, whether it's urgent or can wait until my next service.

Barbara Bennett

Feb 27, 2015

The dealer is always so professional and treat me like family They loaned me a car so I could go to work and still get my car fixed. Love them!!!!!!!

Michael Smilor

Feb 27, 2015

Short, perfect ! Everything I hoped for. Christine Rico treated me like a king. She is outstanding. I drove 45 miles to the dealership.

Raul Hernandez

Feb 27, 2015

Very happy with my service don took good care of my F150 service was done at a good time

David Stanyo

Feb 25, 2015

NOTE: Richard Canada has always been a helpful service contact with consistently good advice.

Judy Montoya

Feb 25, 2015

Everything was excellent, great sales "Ali" sales manager " Victor" and tech guy was very helpful. Will be back for my next car! Thank you Rene Garcia

Alan Shipley

Feb 24, 2015

As always, Annette in the Service Department took very good care of me and my car. All repairs were done quickly while I waited and my car was returned washed and ready to hit the road again. Thanks again!

Terrance Amos

Feb 24, 2015

The service was great Richard did an awesome job explaining things to me about my truck. He was sympathetic to my financial situation to meet my budget for repairs. Thanks Caruso!

Carl Givens

Feb 23, 2015

David Geogre was up front stand up guy and all his team members made us feel welcome and trusted.

Frank Anderson

Feb 23, 2015

Richard Canada did an excellent job as my service advisor. He was prompt for my appointment, he explained the problem in an understandable way, and promptly came to get me when my car was ready

Laura Cortez

Feb 20, 2015

Took in my vehicle for servicing. I appreciated staff's courteousness. I gave quality of repairs a 4 out of 5 only because they weren't able to find what else was wrong with my car. But it was obvious staff did their best.

William C

Feb 20, 2015

Everything was great.Will purchase another car from Caruso Ford.

Dennis Lew

Feb 19, 2015

After inquiring online about new Ford F150's for 2014, their website will send your request to 3 nearest dealers in the vicinity of your home address. Caruso Ford was one of the dealerships that responded and gave me information how to look at their stock on hand. The other dealers only wanted to know "When can you come in"? I guess to just find out if you're a buyer or a looky-lou. The Fleet Sales Manager from Caruso Ford contacted me and immediately gave me the cost numbers for a buy and numbers for a lease. When I mentioned to the other two dealerships that I was looking at vehicles within a particular MSRP range, they then gave me numbers, however, those numbers did not include things like Tax, License, etc. which made the Buy or Lease numbers quite a bit lower than Caruso Ford. When questioned about any additional costs they were very vague until I insisted to see exactly what my cost would be. Subsequently I leased a 2015 F150 Lariat for just a few more dollars per month then leasing a 2014 F150 Lariat from Caruso Ford. Being up front with me as a customer and buyer means everything to me and the seemingly underhand methods used by some dealerships show that they don't really care about their customers or whether they come back again for another vehicle in the future. My salesperson, Jeannie Peikert was by far the best car salesperson i've experienced in my life. Just try Caruso Ford if you're in the market for a new or used car, and you won't be disappointed if you ask for Jeannie.

Gerald Graham Ii

Feb 19, 2015

I saw a vehicle I liked online, good price, low mileage. The service I received at the dealership was excellent and we were able to agree on a fair price

Peter Tan

Feb 19, 2015

Great services and advisor and staff. Plan to have relationship with Caruso as long as I can afford.

Alejandro Banda

Feb 18, 2015

I purchased a Ford Escape Titanium. Matt and Jason were my sales reps and they were extremely helpful and very patient. They helped me all the way through from search to purchase. I have purchased from Caruso before and this time was no different than the first. Great service, great dealership, great prices, great selection. I'm a Caruso man for life. Thank you Matt, thank you Jason. Special thanks to Jeff from Service also, he has helped me with routine maintenance throughout the years and saved me thousands of dollars.

Diona Blaa

Feb 18, 2015

I always service my Ford F-150 truck- at Caruso. It's Fast, thorough- service and my service advisor, Juan Alarcon always keeps me up to date, on what my truck needs.

Lemar Smith

Feb 18, 2015

You have always done a great job and you have excelant customer service. I'm always very satisfied when I bring in my truck.

Charles Jones

Feb 17, 2015

Staff was very knowledgeable, professional and courteous. Service was excellent that was performed on my vehicle. The management staff gave me a accurate and realistic time for the completion of service. The staff from the management to the actual service personnel that I came into contact with was very, very good.Thank you

Kobelle

Feb 17, 2015

I love how polite and helpful everyone is. Lobby is very clean. Overall a great experience for me. I'll be coming back.

Tom Dimas

Feb 14, 2015

The Service Writer (I believe his name was Richard) was very helpful. He took time to answer my questions and also printed out the terms of the warranty for the hybrid parts which I asked him about. Overall very happy and will bring my car in for service the next time.

Tin Dong

Feb 13, 2015

Very very very very very very very very very very very very very very very very good.

Siva Subramaniam

Feb 12, 2015

I am happy Annette adviser Help and co ordination in doing 120k miles service it is great she answered all my concerns and questions as an expert

Thanh Huynh

Feb 12, 2015

Rep. was one of only two that gave straight forward itemized pricing. I contacted Ford dealers from Rancho Santa Margarita to Galpin and it was almost impossible to get pricing without "coming to the lot!" or getting high pressure sales tactics.

Tim Mcfarland

Feb 12, 2015

This place works as a team with different advisers handling each interaction. It works well but I actually prefer have a personal relationship with an adviser. All in all the experience is good and they are very good at getting you all the perks available (rebates, discounts, etc.). Thanks for everything, you will see me again.

Nels Gorne

Feb 11, 2015

My wife took the car in. They gave her a ride home and picked her up when it was done. Did an oil change I think everything is fine.

Peter Smith

Feb 11, 2015

I can't say enough good things about the staff at Caruso Ford. There was no pressure, but I was instead given all the answers to questions I had, and that led me to buying a brand new car when I had actually gone in just to look at a slightly used car. My salesman was Pravin Thakkor, and Victor Gomez was his sales manager. Both men made us very comfortable from the moment my wife and I arrived. Pravin has been there 20 years, and really knows all the features and how to work the electronic screens on the new cars, that can otherwise poise a bit of intimidation to me and others. He was really good at explaining how to operate it. Go to Caruso for a great buying experience.

Richard Stern

Feb 11, 2015

All was done promptly and properly. Richard Canada is a pleasure to work with.

Joycelyn Manzano

Feb 10, 2015

MY SERVICE ADVISOR, DON, WAS VERY CARING AND HELPFUL.

Steven Slead

Feb 10, 2015

We purchased a 2012 Lincoln MKZ. It is an amazing car. We already had a light go out and Ford replaced it quicklyat no cost to us. Very professional store, we highly recommend.

Charlene Kent

Feb 9, 2015

It was a recall service and it was handled in less time than I thought it would take. That made me a happy customer! Everything was done very efficiently. The service writer was personable and efficient. The whole thing was a good experience. Plus, they washed my car - yeah!Charlene Kent

Theodore Green

Feb 9, 2015

Service was great they got me in and out in an hour with no appointment.

Valued Customer Motor City Solutions

Feb 9, 2015

Brought vehicle in for update.... in and out in one dayExcellent and professional service. Really like the new and clean Delaership!

Joseph Rodela

Feb 6, 2015

As a possible customer walking in the dealership i had a positive outlook, the management and salesmen went thru every possible avenue to achieve a dream that i had and made it happen , so i will never forget and always remember my experience at caruso ford.

Noli Yan Jr

Feb 6, 2015

2015 Ford F-150 Lariat. The ordering and purchase of my new truck was a very nice experience. No problems with Caruso Ford. My big problem is with Ford. I am not happy with their quality. There is a scratch that had touch up paint globbed on and a section of the door frame that was left unfinished. (Not enough paint and no clear coat!). The dealership is making arrangements to correct this flaw....meanwhile, I am inconvenienced with no truck for a week. NOT HAPPY!

Brent Walters

Feb 5, 2015

Oscar got the parts for our F350 within a few days, replaced our radiator under the warranty and we were back on the road. I used the shuttle service twice and it was very easy and convenient. The driver was polite and pleasant. Thank you Caruso Ford. The Truck center needs some love and remodeling. Waiting there is painful and you feel like your in time-out. It looks like the leftover dealership compared to Caruso Ford regular store.

Richard Zern

Feb 5, 2015

service for MKS - the "intelligent key" (or FOB)- it is working better now - service took a little longer than I would have guessed, but no problem...

Suzanne Mills-winkler

Feb 5, 2015

I have been taking my 2006 Ford Explorer to Caruso Ford for the last 7 years. The staff and service level is excellent. I always have the same service adviser who knows me and my car. I wouldn't dream of taking my car anywhere else. Plus the pricing is very competitive.

Cleo Whitley

Feb 4, 2015

MY EXPERIENCE AT FORD WAS LIKE A DREAM COME TRUE!ALL, AND I MEAN ALL THE EMPLOYEES THAT I ENCOUNTER WERE FANTASTIC AND MADE ME AND MY SON FEEL RIGHT AT HOME!I GIVE A SHOUT OUT TO DAVE. SORRY, FORGOT HIS LAST NAME. BUT I DO FEEL COMFORTABLE ENOUGH TO ASK HIM HIS LAST NAME ANYTIME OF THE DAY. DAVE WAS VERY APPROACHABLE, AND MADE ME AND MY SON FEEL AT EASE WITH BUYING MY NEW FORD. HE REALLY CARES ABOUT PEOPLE IN GENERAL.MY SON, WHOSE IN SCHOOL NOW, WAS SO SATISFIED WITH THE CUSTOMER SERVICE AT CARUSO FORD THAT HE SAID HE WILL ALSO GO TO CARUSO FORD WHEN HE'S ABLE TO AFFORD A CAR OF HIS OWN.KEEP UP THE GOOD WORK.

Darnell Lone

Feb 4, 2015

Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks

Kathleen Macmillan

Feb 4, 2015

I have owned my Flex less than a month when I got a flat tire. Tires aren't covered by the warranty...or at least my tire wasn't covered. I was a little disappointed that I had to pay $150 to replace a brand new tire.

Robert Shoemaker

Feb 4, 2015

We talked to John on the phone. And when we came in everything was exactly as explained to us on the phone and the car was the car there. John Tackett was a wonderful salesman.

Denise K. Adams

Feb 3, 2015

I purchased a 2015 Titanium Escape. The staff offered excellent service, and the purchasing transaction was seamless.

Luigi Righi

Feb 2, 2015

Great and fastThe only part I do not like is that you force me to type 50

Alton Donatto

Jan 31, 2015

Given a free Explorer as a rental. Service completed as scheduled. Very courteous service. Easy pick up and check out.

Cynthia Tanouye

Jan 30, 2015

Caruso always take great care of my Ford Fusion Hybrid.

Dennis Hatmaker

Jan 30, 2015

Great experience--took me home and picked me up when my truck was done---highly professional, they obviously care about the customer and the product they provide--Keep it Up!

Rodney Johnson

Jan 30, 2015

They called me with an up-date on extra work and time needed to complete job. The price was what the estimate told us.

Elisabeth Kuchauskas

Jan 29, 2015

I always have my vehicles serviced here. I wish they still sold Mazdas. Bought we have bought many Fords here. We have been dealing with this dealership since the 1980's. We even have them do the oil changes on our RV.

Karl Hardin

Jan 29, 2015

I have bought a couple cars from you guys, and I always come back because the service is first rate. Jeanie was awesome. Thanks.

Patricia Whipkey

Jan 29, 2015

Enjoyed waiting in the lounge where it was quiet and I could study.Don was a pleasant service advisor.

William Wong

Jan 29, 2015

Jeannie Peikert was great to work with. She made the process very smooth. We agreed on the sale via email and so, she had my car ready to go when I came to pick the car up. My car did not come with the latest navigation maps and that was a problem for me because I live in a new community and so, the navigation could not get me home. However, Jeannie and the manager at Caruso Lincoln helped me get the latest navigation maps (A6). I am very satisfied and will be a repeat customer to Caruso Lincoln. I would highly recommend Jeannie and Caruso Lincoln to my friends and business contacts. Many thanks to Vince and Martin as well for help with the financing.

Jennifer Ancheta

Jan 28, 2015

Dearest Ford Caruso,That was probably going to be my last time at Caruso Ford since your location discontinued being a Mazda dealership/service center. I just went to your dealership the last time to use the rest of my balance for my "Owner's Advantage" account and got an oil change. I just have to tell you guys that I had such an amazing experience from the purchase of my Mazda in 2007 until my last oil change. There has not been one time when I was not happy with your dealership. My car became a show car for Mazda corporate and I have worked with Mazda corporate as a Mazda spokesmodel and I have always told them that Long Beach Mazda was the BEST and have always recommended you guys to my friends and family!!! I'm going to miss you guys. Your staff has been so professional and amazing for the past 8 years I've had my RX-8 serviced. Special thanks to Juan in service. He has worked on many or my repairs and oil changes. He has been super great! You all are amazing. Please continue the excellent service!!! I've already been at Cerritos Mazda and I have not been happy with their service. I'm going to miss you guys! Take care and have continued success~ Jennifer ANGEL Ancheta (with the White/Pink RX8)

Markus Dale

Jan 28, 2015

great service, prompt time from turn in to getting back the vehicle. the only thing id recommend is that although i love the printouts saying what the vehicle needs in the future in terms of work. the service advisor should not be so quick to recommend services that may not be needed without taking a look at the car.case in point i went in the get new brake pads cause that's what the printout said i needed from the last oil change. i did not think i would need my rotors cut just because the pads were getting low. i wasent feeling a pedal pulsation, or pulling to either side, so no symptoms. but the adviser said i needed it anyway. hey i may be wrong and you need your rotors cut regardless when getting new pads. but if the rotors aren't warped, could you at least take a look to see if they NEED it before saying they do? also my adviser was very professional and prompt and courteous. so no fault to him there, he is a good dude.

Tracy Williams

Jan 28, 2015

I was looking at the ford website and found a lease deal for the Flex. My sales associate (Marvin Elied) was able to find me the perfect vehicle to fit my needs and at a price I could afford. I was told about all the features on the vehicle and in a way I could understand. One person had pointed out that there was a missing latch in the rear cargo area, the team made sure it was fixed right away and without any wait. A very pleasing experience in deed.

David Stevens

Jan 27, 2015

I had an appointment scheduled and everything went as I was told it would.

Hillis Industries Dba Pete'S Plumbing

Jan 27, 2015

I test drove 2 vehicles, both from the Lincoln line. Walking through the Ford Edges, my Sales Associate, Marvin, happened to show me a Platinum White Edge Limited. Fell in love at once. Marvin ran the numbers, got back to me quickly, and even came in on his day off to close my sale. Absolutely the easiest purchase I have made over the years.

Karen Ammons

Jan 27, 2015

Awesome experience, we keep coming back because of Tom & Vince Caruso, Long Beach Lincoln & Ford. Just look how many cars we have bought from them!On the other hand Worthington Ford, Long Beach on Spring St SUCKS especially the service deptwe went there first because its closer to have our cars serviced and they are so fricken rude and you feel like they dont care if you stay or go..

Laura Dieken

Jan 27, 2015

Annette was very professional, everything I wanted done was done, and I did not have to wait long. The waiting room had free donuts and coffee, tea, and hot chocolate. Nice.

Lois Rideaux

Jan 27, 2015

Jose changed my service date without informing me. I would not have known if I had not called to confirm the appointment. Also, it took several days before he returned my call, so I just decided to go in the day before the reschedule appointment. I did get my service completed...but still very disappointed.

Vicky Durham

Jan 27, 2015

We bought a beautiful Ford Explorer SUV. Mansur Malikov asked how he could help us as we exited our car, and proceeded to guide us to the car that was just what we were looking for. We took it for a test drive, and he answered all of the questions we had. He was very patient showing us how all the fun additions to the car worked. He was extremely knowledgeable, and not pushy at all. He also showed us where the service department was, if we ever need it. When we were ready to talk about buying it, he let us talk to the Sales Manager Matt Soliman. Matt was just as patient and helpful answering our questions, and giving us a great deal; including a fair price for our trade-in. Next we meet with the financial officer, who was also very helpful and personable as he got all of our paperwork done, in record time I might add. He also offered a free class to learn how to use all of the features in the car. Before we left, we also met the Sales Director, Tom Arthur, who made sure all of our needs were being met.I also talked with one of the service team members, Dan, about some questions I had regarding the Sirius radio. He answered all of my questions, and offered to meet with me to answer any other questions I had so he could show me on the car. The entire Caruso team was fantastic! They all seemed to care about making us happy, and giving us what we wanted. They were all so positive and helpful, and they all looked like they enjoyed their jobs. it was definitely a positive experience. We will definitely go to them first the next time we are looking for a new car. Thank you Caruso Ford team!

Anthony Cruz

Jan 26, 2015

Very happy with the service that your staff provided us.

Denise Cunningham-Reed

Jan 26, 2015

This experience is being shared as a service improvement tip. Car dropped off for 'Recall' Service at 11am; left to run errands until informed by the service department that vehicle was ready and to retrieve it at that time; they'd be there til 7 pm. Two hours later, I was dropped off, directly paid cashier who called for my car; said it would be brought out in a few minutes. Well, that wait turned into approximately 25-30 minutes! When I went to inquire of the delay 15 minutes later, I was told it was being washed at that time. Now don't get me wrong....I DO LOVE the COURTESY of my car being washed... for FREE! But when a customer shows up, pays for service to pick up the car it may be better for the service manager of cashier to inform customer: IF the car has NOT been washed YET, BUT IS on it's way to be washed! Then the customer can say: "Oh, OK I'll wait...thanks" or "Nevermind, I need to leave now, but thanks!" This way, the Customer KNOWS WHY they are waiting SO LONG for the car to be brought out AFTER being called and told 2-hours earlier that the CAR IS READY! Of course if the customer is on premises waiting, they would more than likely be told the car is ready AFTER it has been washed and driven out. Thanks!

Lissette Abeyta

Jan 26, 2015

I have never in my life seen this level of customer service. Excellent, very happy customer.Thank you. Your loyal customer,LISSETTE ABEYTA

Gian Del Bello

Jan 25, 2015

The staff was EXTREMELY helpful, kind. They were so nice and made sure I had the best experience!!

Humberto Cortez

Jan 24, 2015

the only thing that i did not like this time around was that my car was wash. Very bad wash I don't know if it was because it was a rush wash or the person did not make and effort. that is the only complain.

Ruth Williams

Jan 24, 2015

The attendants are always helpful and courteous. Since I've had my car, it has always been a pleasant experience.

Zachariah Cromwell

Jan 24, 2015

I understand it was a busy day but would like to have been told that my car needed to be kept overnight a bit sooner.

Christopher Ahn

Jan 23, 2015

It was great. Other than it was great, I have nothing much to say. This comment section is annoying.

David Holden (Carol)

Jan 23, 2015

We have a 2011 Explorer. First new car we ever owned. We bought it from you. Every time I have brought it in for service has been a really positive experience. Everyone has been exceptional. I have always dealt with Don Mace in your service department and he has always been absolutely great. I have always been made to feel cared about. We have always stayed away from "car lots" because of the treatment one receives from the salespeople. Not so at Caruso Ford. You guys have made a special effort to be a really class act, and you have succeeded completely!!!

Maria Inocencio

Jan 23, 2015

Exceptional care again from Tom Authur, Paul, Vince Dan Brumel previous customer return because of the care giving friendly thoughtful at a pace we can understand

Myung Lee

Jan 23, 2015

The service is an excellent and the information is very good. Overall, I am vey comfortable to deal with Fred.. Juan is a excellent .

Valued Customer Motorcity Solutions. Ron Reaume

Jan 23, 2015

Brought vehicle in for light on dashFixed same same day... Don Mace is great to work with... Always pleasant and delivers on his promise

CassandraMazzoni

Jan 22, 2015

I purchased a ne 2015 Escape. I thought I could only afford a used one but sacrificing leather, sunroof and keyless ignition I was a letter to get brand new Escape with Navigation and I have been using it daily. everyone was friendly. chris helped me with all the questions I had about how to use sync. I even called him yesterday to help set my hatchback from opening so high. my family and I love Caruso Ford. I would also like to say Brian the gm is the reason why we go back to Caruso. And thank you to Vince for making the paperwork understandable and easy.

Daryl Landry

Jan 22, 2015

I own a 2009 Escape. One of the enjoyable experiences I always have is visiting with a gentleman affectionately known as "The Mayor", Paul Lavalley. Paul sold me my vehicle on my baby daughter's birthday May 5, 2009 and he has been a trusted friend and confidante since. Your dealership is fortunate to have him and he deserves many accolades. My service experience was handled very, very competently and thoroughly to which I owe a great deal of gratitude to my Service Advisor Annette. She is one of the most friendliest, kind, and warm people I know there. Also, I am unable to recall the cashier's name, but she is always very helpful and professional when I've dealt with her; and she's quite cute too (LOL). My kudos to the entire staff of Caruso Ford!!!

Lusine Nalbandian

Jan 22, 2015

We just walk in to dealership on our way just to check on prices and deals. Dealership staff was extremely helpful and knowledgable. Because we were very satisfied with customer service in Caruso dealership , me snd my husband chsnged our mind snd decided to buy our new car right there. Thank you !

Gabriel Ortiz

Jan 21, 2015

Juan alacon was a wonderful service technician. helpful knowledgeable and make my wife feel comfortable. Lincoln MKT or MTK wif car.

Gloria Embray

Jan 21, 2015

Staff and Service was excellent as always. I have made 4 vehicle purchases in the last 13 years with this dealership.

Hortencia Isas

Jan 21, 2015

I came in with a specific problem and was fixed in a timely manner.

Miguel Zamora

Jan 21, 2015

The staff was helpful and courteous. Whoever washed my car did not notice I had just had a car wash (an hour earlier) so they ended up leaving water marks on my recently washed grill. To make matters worse, whoever washed my Ford Fusion did NOT take the antenna off so my antenna ball ($14.95) was destroyed. I'm writing this review because this is not the first time this happens and it's really infuriating to have your car left dirtier than when it arrived.

Tyler Robinson

Jan 21, 2015

Jeannie was awesome. Truck is awesome. Caruso Ford is awesome. Overall,,,,,,Awesome.

Don Dow

Jan 20, 2015

Close convenient and excellent service. Are you and got a free car wash with my last oil change

Mary Jo Wethmeller

Jan 20, 2015

NEED TO PURCHASE A CAR ON SHORT NOTICE AND jEANNIE WAS WONDERFUL, UNDERSTANDING, HELPFUL

Raymond Pereira

Jan 20, 2015

As always I was taken care of by Juan Alercon. He has been my service tech for over 18 years and He is a big reason why I get my cars and have my service done there. I just want to say a big Thank You to Juan for always providing the best customer service!!! Thanks!!!!

Ricardo Mendoza

Jan 20, 2015

Excellent service on my 2014 Mazda6, thanks! I will do business again!

Rosemary Ford

Jan 20, 2015

Impressed with Staff's knowledge.However, I understand that there was a technical service advisory on the software issue that caused my battery to be drained and the car unable to start. This is a brand new car with only 5,00 miles. I was not notified to bring the car in to be serviced. As a result I had to deal with this on a morning when I had 2 important appointments and had to make alternative transportation arrangements and deal with roadside assistance later in the day. All in all it was very stressful and sounded like it may have been avoided if I had received notification of the advisory

Albert Lanskie

Jan 19, 2015

Very pleased with the attention and service given .

Bonnie Lowenthal

Jan 19, 2015

They were great! Difficult repair. Never seen before. They never gave up!

Curtis Hayes

Jan 19, 2015

quick, easy and painless.....very good service. would recommend to all without reservations.

Edgar Soto

Jan 19, 2015

I just love the service here at Caruso Ford, from cocoa machine to the shuttle. They are very professional and very helpful, and recommend any possible issue.

Peggy Haley

Jan 18, 2015

it was difficult in the beginning but it turned out fine....Thank you

Diona Blaa

Jan 17, 2015

I own a Ford F-150. I keep it serviced at Caruso Ford, although it was purchased at Worthington Ford. I have purchased many vehicles over the past 21 years from Caruso/ formerly Pacific Ford! I have always been Satisfied. And always recommend Family and friends- to service their Ford vehicles at Caruso Ford. The Service advisors are very prompt and helpful.

Fred Escarcega

Jan 17, 2015

Low tire pressure resulted in front tire needing to be patched.

Louie Rivera

Jan 17, 2015

I purchased a 2014 Edge. Went in for the first service. Was attended to right away. Service was performed in a very timely manner. Juan was very helpful.

Nisa Gonzalez

Jan 16, 2015

Ford Flex SEL, great service and staff was awesome!

Robert Bugarin

Jan 16, 2015

First I need an oil change and thought I might need a new battery, Don Mace helped me and yes I did he really helped me out. Thank you Don

Armando Garcia

Jan 15, 2015

Excellent customer service . Juan Alcaron in service was great

Art Jurado

Jan 15, 2015

Brian Granado was the best, I have bought many vehicle in my life and this one rank at the top for price, service and courtesy. Brian showed up when he said and did what he said, I like that! Thanks also goes out to Matt and the whole staff and CURUSO FORD.

Dorcas Lizarraga

Jan 15, 2015

I brought my car in for an oil change and because i had a couple of issues with the electronics. All was taken care of in a very reasonable amount of time. Thank You!Dori

Lindsey Ginter

Jan 15, 2015

Love the personal touch at Caruso. Love the donuts and coffee and the friendly feel over there. Plus the shuttle offering, if I need to get back and forth from home. Caruso is Superb.

Mario Manfredonia

Jan 15, 2015

Our MKX is the best purchase we have made over the years. And the service we get when going to Caruso Lincoln, is outstanding, from the people U talk to to schedule an appointment, to the ones U meet when taking it in, & the clean facility is why we feel comfortable when going there. The other Lincoln owners U meet there are a happy bunch, smiling, good stories about there Lincoln, just a friendly group. Thanks Caruso! :)

annonymous

Jan 14, 2015

great job, clean, one to one service appreciated, and always feel like I was taken care of. wish the notes were more complete for return visits. I am not very good with paperwork and it would be nice to have the previous notes for follow up on any warning areas. In the past, I received a green/yellow/red checklist of items that might need maintaining. I didn't get that for this last visit.

Charles Horton

Jan 14, 2015

THE SERVICE WAS EXCELLENT AND KEEP UP THE GOOD WORK.

Heather Reynolds

Jan 14, 2015

I purchased my car from Pacific Ford. Always appreciated the service and take my car to NO other for service. They treat me right and offer great follow up.

Joseph Waked

Jan 14, 2015

We loved our salesman, Marvin Eleid. He took care of us a couple years ago when we got our last Navigator and he did even better this time. We like him and we trust him! What else matters?

Marilyn Puzulis

Jan 14, 2015

MKZ 2015 Vince Vaught and Sonny Valdez were very helpful. I would recommend them to anyone looking for a car.

Mehry Sepanlou

Jan 14, 2015

they do a great job at caruso lincoln service was perfect

Robert Tilley

Jan 14, 2015

I came in with no appointment and was able to have my vehicle serviced.

Vickie Greene

Jan 14, 2015

Good service very nice reception. Will come back again and refer to others

Daniel Flores

Jan 13, 2015

Overall everything was great. Needed more donuts for the coffee.

Kamala Asciak

Jan 13, 2015

GREAT SERVICE AS USUAL.Over 20 years of experience with this dealership.

Michele Valencia

Jan 13, 2015

took my focus in for an oil change. was helped quickly & my car was washed.the only thing i don't like about going to this dealership is when i'm waiting i like to browse at the new cars, & the same pushy salesperson always bugs me. i want to buy a car there again someday, but not from him.

Steven Moore Jr

Jan 13, 2015

Really enjoyed the donuts....Staff was helpful only took 1 hour instead of the usual 2 hours for an oil change

Wilson Lautchang

Jan 13, 2015

The squeaking sound still unresolved but the mechanic assured that the vehicle is safe to drive.

Alma Rangel

Jan 12, 2015

I made an appointment for service. I was treated in an excellent and prompt manner by Jose Rodriguez, he is always very knowledgeable and patient with me. I have recommended this service department and Jose Rodriguez to all my co-workers. Thank you!

Anne Mcclaflin

Jan 12, 2015

Service advisors (Steve) and rental car experience (Emily), and reception/scheduling have always been friendly, helpful and professional. Work is always done well the first time. We have been bringing our Lincoln cars to this service department since 2006 and always have been more than satisfied.

Jae Kim

Jan 12, 2015

Great!I hope all other car dealerships emulate Caruso Ford. Never been disappointed.

Johnny Bustamante

Jan 12, 2015

Don Mace in the service department did a great job for me. The mechanics also were awesome and they made sure my Ford Explorer was taken care of.

James Nunn

Jan 11, 2015

Very professional and cooperative. They worked with us to work out the best deal for both of us I believe.

Dantie Miller

Jan 10, 2015

It was very pleasant and service advisor were helpful!

Armida Espinoza

Jan 9, 2015

We just purchased a 2015 F250FX deisel 4x4The costumer service was excellent! We are very satisfied and happy with our purchase and experience at Caruso Ford! Mr. Eric Williams made my purchase experience very comfortable and easy. I have already referred 2 people to Caruso Ford and will continue to do so!

Chris Sousounis

Jan 9, 2015

Victor and crew made buying my 2015 Mustang GT and awesome experiance. Class act guys!! Thank you!!!!

James Gleason

Jan 9, 2015

As scheduled my 7:00 AM appointment for a 5000 mile checkup came off without a hitch. Your service representative was very professional and I was on my way at 8:30.

Matthew Lunsford

Jan 9, 2015

It was a pleasant experience. Very professional as well as informative.I would recommend Caruso Ford/Lincoln to anyone. Two cars bought at the dealership and when it is time we will purchase another one fro you.

Valued Customer CMC, Ltd.

Jan 9, 2015

Simple straight forward buying experience. The personnel are friendly, knowledgeable and helpful.

Vic Bello

Jan 9, 2015

Good job overall, but I waited 5 hours for my car.

George Middleton

Jan 8, 2015

Good service experience.. Comfortable waiting room, and clean rest rooms,

Steve Ales

Jan 8, 2015

everything was fine. I come back because I like working with Richard.

Dalila Cisneros-soto

Jan 7, 2015

It was a pleasant and easy experience dealing with salesperson, Jeannie.

Vanessa Sisson

Jan 7, 2015

Everything with the service went find. The only problem that I have is when I brought my Escape in for the recall repair, my review camera stopped working. I took it back to the Ford service center and they told me that it wasn't their problem and that the recall repair should not have anything to do with the rear view camera. I took it back to Auto Pacific were I had it installed and they couldn't find any reason for it not to be working and told me the only thing that they could do would be to uninstall and re-install it, which would cost me an installation fee. Other than the fact that I got no discount because of the recall (which did cause the car to have a different feel when driving) and causing the inconvenience of not having my rear view camera which I paid over $1300. for, I would have to rate ford excellent!!! It has been the only model of car that I have ever purchased and the first time that I have ever had a complaint.

Gabriela Hernandez

Jan 6, 2015

The staff was very helpful and friendly. The service was good. went for maintenance & issue with the car although the issue was not fully resolved. Rental department was good. rental car was nice.