Used Cars for Sale at Carl Hogan Toyota in Columbus, MS

Qaz

May 20, 2016

having bought from dealers in a multitude of states, I can say without a doubt I never felt compelled to write a bad review until today. Salesman and manager were the most unprofessional and downright rude ive ever experienced. First off salesman wanted us to not even leave the lot on our test drive. When we eventually left the dealership for a test drive Kevin Conner our salesman was rude enough to actually CALL another customer and attempt to work a deal. Fast forward to being back at the dealership he repeatedly attempted to get our personal information before doing any work on price. He then gets sales manager Johnathan Breckenridge who attempts juvenile high pressure tactics. When called on his bs statements, rudely raises his voice and disrespectfully "yells"that this is the only price! Do you guys really wonder why our both our new vehicles are from out of town? I would recommend going up to Tupelo Tuscaloosa or Birmingham. I will not waste my time here ever again. I have a 2015 tundra and 2016 rac 4 neither bought here, and I've been stationed here for both and shopped here first both times. Saved thousands going elsewhere.

reagan8

Mar 8, 2016

I bought a 2016 Tacoma 2 weeks ago. Pier the sales person was great. Allen the GM has told me 4 lies in 2 weeks! No communication! No Floor matts, no tie downs, wrong odometer statement , and still waiting on my $500 that was going to be sent to me, thanks I have my cash receipt for it. I can't wait to send in my survey to Toyota! This is my 3rd purchase of a Tacoma in the last 8 years, and this is the worst dealer I have ever seen! I hope Johnnie Moore gets fired! Just do what you promised you would do!! Send my $500 deposit back like you said you would!!

Previous customer

Feb 11, 2016

Arrived at 10:30 for an 11:00 general maintenance appointment. I finally drove away at 3:20 after an oil change, rotated/balanced tires, front brake pads and a less than 10 mile test drive. Pretty sure the tech took lunch while I waited, because when I inquired about how much longer (at 2:15) he was nowhere to be found (and no one had seen him for a while) and my truck sat atop the lift, sans tires. This wasn't the first slow service from them, just the slowest and last.

rq

Dec 22, 2015

My husband took my 2012 Toyota Corolla into Carl Hogan Toyota for an oil change service today. Unfortunately, he did not realize I had just cashed my holiday checks, and placed over $1600 in cash in the glove compartment for Christmas shopping. After receiving my car back from the service, I immediately recognized the money had been stolen for my car. I called my service advisor Elliott and informed him of the theft, but could not recover the stolen money. I then spoke to Josh Hogan, and he quickly lead me to the general manager Johnny Moore. GM Johnny Moore was completely rude and unsympathic to the loss of my hard earned money. I do not understand why the general manager was trying to accuse me of dis-honesty. I filed a police report with the Columbus Police Department, and I had copies from the bank showing I had cashed the checks. The GM Johnny Moore had no reason to make me feel as though I am the criminal, especially after losing all my Christmas money. I have bought many cars from Carl Hogan, and I have always had my Toyota Corolla serviced at the dealership since 2012. This experience has totally destroyed Christmas for me, my children and grand-children. Carl Hogan's manager did not handle this issue with professionalism, nor did he resolve my compliant. I am heart broken and I feel invaded.If the mechanics or employees are this dishonest then what else are they doing that we don't know about. The GM Johnny Moore acted as though he didn't care and told my husband point blank as he introduced himself that he was NOT writing him a check for the amount stolen and that we can not prove that anyone in the dealership took it. As though I was someone out to just get some free money.When I was at my bank getting copies of my checks, the bank teller said that this exact thing has happened to others. With this being said, my advice to anyone looking to use Carl Hogan Toyota for your car services, never ever leave anything that you don't care to have taken from you in your vehicle because they will take it. They obviously employ very dishonest people here. I hope the person who took my money gets to enjoy it for the brief moment because God will have his revenge on you.

scwalker0104

Nov 23, 2013

My experience with Carl Hogan Toyota was terrible!!! I was lied to 3 time and when I proved that the salesman (aka) Jimmy Perkins and General Manager Allen Dillard were all crooks..Big time....at the end of the day I left mad and never wanting to go back. Just a help full hint if you go there check price of vehicle first online and get a price on your car in writing. This is what they did to me. Salesman crook Perkins tells me a truck on their lot was 21,500 internet price was 14,975(did not know at the time). Then tells me my car is only worth 21,500 other dealer priced me at 23,500. And when I tell them internet price was 14,975 my car magically dropped to 18,000. Jimmy Perkins and Allen Dillard also said the dealer that I got my other price from was bad because they sold that car to that dealer and it was a piece of junk and showed me what the other dealer paid for the truck. So to all would be buyers go somewhere else no matter what theyre going to rob you. Thanks for reading.

HAPPY GIRL!!

Sep 9, 2013

I have bought several cars from Carl Hogan Toyota in previous years and each experience is better than the last. I never have to worry about quality of service and I ALWAYS feel that I am getting the best deal possible. The staff is warm, friendly, and knowledgable and I always look forward to seeing them when I take my car to have it serviced. Thanks Carl Hogan Toyota!!!

Disappointed customer

Sep 8, 2013

I contacted the dealer via email about a used Tundra they have listed. I asked the usual questions like are there any flaws in the truck that you can't see in the pictures. I specifically asked about a spot I thought maybe a dent in the tailgate but couldn't tell from the pic. She assured me it was not a dent but a reflection from a stain on the concrete. So I drove the 3 hours from Clarksdale to pay cash for the truck. I find out when I get there what I was told could not have been farther from the truth. Not only was there a big gash in the tailgate, the truck had dents and scratches all the way around it! I proceeded to ask for the used car manager to voice my concerns. I was appalled at the lack of customer service displayed by the Toyota used car manager. I began explaining to the manager what had happened and started showing him the email. He said he was not going to look at the email. Instead of admitting fault, he tried to turn it around and act like it was my fault. He then asked me what I wanted him to do about it. I told him it would be nice if they would pay for my gas since I had wasted my day and a tank of gas to come down there to buy a truck that they blatantly misrepresented. He said he would give me $10 for my troubles. ARE YOU KIDDING ME! I have never felt so cheated in my life. Worst customer service ever experienced. Needless to say I let him keep his $10.

Nissan Sentra buyer

May 30, 2012

We visited this dealership on Memorial Day hoping to purchase a used vehicle. Was continually promised service and had to wait an extremely long time to process purchase agreement. Vehicle was filthy inside. Looked like muddy water had seeped in all windows and into interior. It took 2 hours to clean this vehicle the way it should have been already cleaned by dealer. There is more to selling a used car than running it through the carwash and putting it on the lot. Very disappointed with the entire experience.

chesmako

Jan 29, 2012

I really enjoied my visit to the dealership Zach was my internet contact. He was awesome and stood out from the other dealers I dealt with. The service deppartment is great too! This is a good group of guys. go do business with them!!

Green car lover

Jan 19, 2012

The sales staff at Carl Hogan Toyota were open and friendly and treated us with courtesy and efficiency. Our experience was pleasant from shopping the vehicles to working with the finance team. Our questions were met with honest answers and everyone made us feel that we were important. We love our Prius and feel confident with the service we always receive from their Toyota service center. These people really work as a team.