Used Cars for Sale at Burnsville Toyota in Burnsville, MN

Lisa

Nov 16, 2016

I was given complete information about the service I requested . The communication was great and I was promptly greeted when I arrived.

Michelle

Nov 16, 2016

Alexx was very thorough and helpful. He answered all of my questions and did a great job! I would definitely want to get him again when I come back.

M.

Nov 16, 2016

Great customer service. Andrew called me by the name I go by, kept me informed all along the way and made recommendations that saved me money. The wait time was perfect. In fact, I was allowed to finish up what I had brought along to work on before check-out. Comfortable and clean lounge area. Thanks Toyota!!

Garrett

Nov 16, 2016

I liked the shuttle, very friendly. The mechanic was always on hand and willing to walk me through the process. Not decisions were made without my input.

Pamela

Nov 15, 2016

As always the staff at Burnsville Toyota was courteous and efficient...and don't forget about the cookies! This is a great dealership.

Duane

Nov 14, 2016

It took very little time to complete our transaction. All of our questions and concerns were promptly and properly addressed.

Joanne

Nov 13, 2016

From making the appointment to getting rides home and back and notified of items that needed to be done everyone was very helpful and pleasant!

Joey

Nov 13, 2016

The service rep Alexx was extremely helpful in explaining all of the items checked, and my appointment was completed the time I was told.

Dustin

Nov 13, 2016

My family bought a Toyota Sienna from Ken H. this summer. He was very knowledgeable about the vehicle and took extra time to make sure my wife and I were happy with the van. Most importantly he was honest, and four months later we are still happy with the Sienna. Ken really went the extra mile for us.

Richard

Nov 12, 2016

David and Steve were both very professional and courteous, answering all questions, taking a test drive with me, and explaining potential issues.

Roseann

Nov 12, 2016

Professional, helpful customer service; clean facilities; and I've never had an issue with the service in the over 10 years I've been a customer

Lynn

Nov 11, 2016

Professional and polite people who were concerned about my situation. They did their job and fixed the problem. Great bunch of employees!!

Katheryn

Nov 11, 2016

All the guys there were incredibly friendly and were happy to chat. Made me feel very welcome even when I wasn't sure what I was doing!

Kathleen

Nov 11, 2016

Servicemen were friendly. Garage and waiting area was very clean. Good cookies and coffee. The atmosphere was that the company cared.

Catherine

Nov 10, 2016

took care of me quicker than expected and did all the workprofessionally. Helped me decide on what needed to be doneat this time in my car's life.

Cheryl

Nov 10, 2016

Alex was very helpful, it didn't take long, love your waiting room and cookies! Your employees are always polite and helpful.

Peggy

Nov 10, 2016

Fast and Friendly service. It was a pleasure doing business with them. Customer service rep. Austin was knowledgeable and informative.

Sonja

Nov 10, 2016

Very caring and addressed my concerns. Also, let me know that at my next service I may be due for my other filters.

Fiz

Nov 7, 2016

Fast turn around and was informed at the end of service.Great people to work with, clean facility, knowledgeable staff, great service.

Srikanth

Nov 6, 2016

Went in for wheel alignment for my Lexus. They found another issue with the steering and advised me to take it to Lexus dealership as it might be covered in the warranty. I appreciate such honest advise rather than they fixing it and charging us money.

Aki

Nov 5, 2016

Professional, courteous, friendly.My oil change and tire rotation ran 30 to 45 minutes lates. Would have been nice if someone would have kept me in the loop prior to running late. I did receive a nice discount for the inconvenience.All good!!!

Lawrence

Nov 5, 2016

Friendly,quick and thorough service .great and comfortable waiting area fresh baked cookies and coffee while waiting. When service is completed agent explains complete process.

Janis

Nov 4, 2016

Very pleasant, knowledable agent. Attentive, easy to understand when going over new car and especially easy process setting up iPhone in car

Linda

Nov 3, 2016

You are all very friendly and professional and you get the job done right and fast. The chocolate chip cookies are a nice treat also.

Arless

Nov 3, 2016

Easy, quick, comfortable, clean, courteous. Services were prompt and on time. Easy to get appointment. Even though remodeling, facilities were clean

Cheryl

Nov 3, 2016

Couteousness, respect, friendliness, enthusiasm for product. Toyota's are the best car todat, and we have just bought our 5th and 6th Toyota vehicles.

George

Nov 2, 2016

I value Burnsville Toyota's service. My RAV 4 runs as good as it did in 2009, when I bought it.

Leroy

Nov 2, 2016

Quick service - friendly advisor - nice cookies & hot chocolate - convenient location - accurate invoice - free car wash.

Lauren Marstein

Nov 2, 2016

We have been dealing with Ken Harris and Burnsville Toyota for several years, we are now on our 4 lease vehicle and first purchased vehicle from them as of last night. We were starting to look at getting out of a 2014 Toyota Camry lease early due to a growing family. We had negative equity in the car from a previous lease and knew we would have trouble which is why we wanted to start now. We drove a venza and thought it was amazing so we decided to run numbers. That SUV didn't work out. We then started to discuss re-leasing which is what we wanted to avoid at all costs to break this cycle. However with the financial side, re-leasing was our best option. We ended up signing a new lease for a new 2017 Rav4, Its beautiful and more then i could have ever expected. My husband came for support and while we were trying to work out the numbers on my Rav4 they struck up a conversation about my husbands older Chevrolet truck and how he was looking at possibly trading it in for a newer used Tacoma. While we ran my paperwork, Ken said there was a new used Tacoma that had been traded in earlier in the day that he said we should take a look at. He went to grab it and we looked it over and drove it. The truck was in amazing shape, very well maintained and clean. We ran the numbers on that for giggles and before we knew it, we walked out of Burnsville with a new 2017 Rav4 leave and a 2011 Tacoma. Never expected anything like that to happen. Ken Harris and all involved last night were amazing. Helpful and kind and willing to bend over backwards to get the job done and just the way you want it. Price and Vehicles involved. I will never go anywhere else to buy or lease. I will recommend Burnsville Toyota to everyone i know.

Mark

Nov 1, 2016

The service managers are courteous and thorough in their explanations and advice. I appreciate the fact they keep me advised on what service is needed and when it should be done.

David

Nov 1, 2016

Vehicle problems diagnosed, proper parts were ordered and all issues resolved to my complete satisfaction. Excellent help at vehicle check-in.

Deborah

Nov 1, 2016

At the age of 61 and never having to have to deal with a car and the upkeep,Toyota has helped me enormously. They put my new plates on for me,they fill my washer fluid( I wondered how that stayed full)they have been extremely helpful and kind and I feel good knowing they know my car.

Marilyn

Oct 31, 2016

There was never any pressure from Toyota during my search for a new car. The salesman patiently explained my options with the different models and assured me of my concerns. When I did make a decision, the Service department promptly cleaned the car and had it ready for me the same day. Salesman was very good and took the time to explain how everything worked. Thank you!

Joseph

Oct 31, 2016

I like the efficiency of the service, the service center comfort and amenities and best of all the 2yr free oil change and tire rotations.

Nataliya

Oct 30, 2016

Fast , excellent. Attendant Alex provide exceptional service. He's looking very professional. Company should be erythromycin proud to have workers like Alex.

Michael

Oct 30, 2016

Quick completion of service while I waited. Quick completion of service while I waited. Quick completion of service while I waited

Jon

Oct 30, 2016

All good except when I made the appointment I was promised it would be done more quickly if I used the key drop so it could be in line first. As it was, I got a call back at lunch time saying it was on the lift then and advising at that point that more work would need to be done. As it was, it was done by 3:00, but I probably could have brought it in for a specific time in the morning instead of doing the drop off and gotten it around the same time.

Sheryl

Oct 30, 2016

Greg P. is always a pleasure to work with. He is professional and personable. I trust him and what he recommends. The Van drivers are always nice too.

Darlene

Oct 29, 2016

I was greeted promptly by Alex, a service technician. My van was done well ahead of the estimated time, Great experience.

Brian

Oct 29, 2016

Bob McCoy is just fantastic, he's very fast and professional. We were in and out in 2 hours. I got the car I wanted, with really no struggle at all.

Denise

Oct 29, 2016

Everything was explained well. I had a coupon. Instead of waiting, they drove me to the mall and picked me up. I had a great time while my car was being serviced. Everyone was amazingly friendly. I felt my car was expertly serviced.

Jacquelin

Oct 29, 2016

It was a quick, easy to understand transaction with friendly people helping me. I drove home in my new vehicle less than two hours after I drove onto the lot. I love my new Rav!

Mitzi

Oct 28, 2016

prompt and reliable service; courteous help; details explained satisfactorily. work was speedily done; Comfortable place to wait for service. Enjoyed coffee and cookies while waiting.

Christine

Oct 28, 2016

This location has consistently had friendly and quick service. The staff there is always attentive to customers' needs. We have purchased our last 3 cars from them.

Thomas

Oct 27, 2016

Quick and efficient! Both in the buying process and in the service department.They were able to get the exact model and trim level I wanted from another dealership and deliver that same week!

Madeleine

Oct 27, 2016

Good communication. I know what needs to get done. No pressure to act on the spot. Problem was well explained.

John

Oct 26, 2016

Respectful people and a state of the art complex for servicing vehicles. Very accommodating place. Comfortable seating with perfect indoor temperature control.

Ruta

Oct 26, 2016

Courteous service people, the service was done in a timely matter, the waiting area is spacious and liked it that it had coffee.

Robert

Oct 26, 2016

Service Staff - Courteous and do a thorough job explaining the service items and what is in need of attention for replacement.

Ray

Oct 26, 2016

Excellent greeting by the service agent .. the whole experience was extremely pleasant .. everybody was very polite and courteous (and valued my custom)

Shirley

Oct 26, 2016

Very friendly and knowledgeable service. Always willing to give me a ride home if needed. Service is always done in a quick and timely manner.

Neal

Oct 26, 2016

The have excellent customer service, and they do not use high pressure sales tactics. They have great cars, too. We love our Toyota Prius C!

Priscilla

Oct 26, 2016

Doug Anderson was provided a great service experience! The service itself took longer than usual even with an appointment and oil Change appointments are a fewDays out.

Daniel

Oct 26, 2016

Appointment scheduling was efficient, service was fast and efficient and customer service was best. We are enjoying your service since we bought our highlander.

Annita

Oct 25, 2016

My daughter and I were greeted outside by Matt Christiansen. He was very good, not pushy but encouraging, I would definitely recommend him and the dealership to anyone.

Mary

Oct 25, 2016

Quick service, helpful with questions and dependable, appointment was on time and personnel very friendly and professional. Referred me to the right people with my questions

Craig

Oct 22, 2016

Great Service and Great Product...we've never been disappointed with our experience at Burnsville Toyota. We would highly recommend this dealership to all our friends!

Allan

Oct 21, 2016

I enjoyed working with Ken Harris, he has integrity and is soft spoken, I like the non aggressive type salesperson.

Dustin

Oct 20, 2016

No pressure, really cared about what my wife and I wanted. Liz helped us find the right vehicle. This was simply the best car buying experience I've ever had!

Gregory

Oct 19, 2016

Friendly, very good knowledge of the 4runner options and history, honest answers, had the model we wanted in inventory, and very professional delivery of the vehicle.

Grace

Oct 18, 2016

Super easy process, informative, quick. They had a great deal going on for 2016 Corollas, which helped my decision in leasing one.

Margaret

Oct 14, 2016

The repairs took less time than they told us it would. We took the shuttle to the mall while service was being done. Nice to not have to sit around and wait if you don't want to.

James

Oct 14, 2016

Everything from start to finish was done very professionally. Rick Kissner was and has been the best. I am a returning customer.

Koren

Oct 10, 2016

The service attendant was great and I've had him last time I was there and he's the best employee I've ever met at Toyota. Please give him a promotion and raise.

Brayden

Oct 10, 2016

We were at the Burnsville Toyota location for about 4-5 hours working with your sales associate, Scott Litzer. He was very patient and did everything he could to make sure that I was taken care of. And I left with a great car! He was awesome.

Sarah

Oct 10, 2016

Clear communication from beginning to end, no unnecessary sales pitches, fast and courteous. I always enjoy bringing my car in and waiting.

Saurabh

Oct 9, 2016

I had a pleasant experience dealing with Bob Mccoy. He is an experience guy with positively impacting the sales. He went beyond his professional limits to help me make a decision.

Richard

Oct 9, 2016

Professional, courteous, and knowledgeable. I always enjoy the service I receive at Burnsville Toyota. The communication and work quality our both excellent.

Margaret

Oct 7, 2016

Meeting me right away. Front service people explained in layman's terms what needed to be done and offered a choice relating to possible deals afforded to me. Waiting area was pleasant with fresh coffee. Tho I didn't take part in the massage therapist menu, I noticed many people did.

Allison

Oct 7, 2016

I was greeted at my car and they opened my car door. My service rep was very kind and explained my service program as I have a new car and first time in. I had a question as well and he answered it fully. Your waiting room is very roomy and bright. Service was FAST and my checkout process was just as good as my check-in. THANK YOU for being top notch customer service. :)

Benjamin

Oct 7, 2016

Polite, timely, good communication. My questions were answer. Laid back vibe and not pushy. Complimentary car wash was nice as well.

Jennifer

Oct 6, 2016

Great service!! The staff is always happy and friendly! They are always super helpful! I never have any doubts about what needs to be done with my car and I know everything will be taken care of correctly.

Judith

Oct 4, 2016

Knowledgeable salesman, listened to what I wanted and bent over backwards to see that I got it. Took his time in going over options and showing me different vehicles that met my requirements.

Keith

Oct 4, 2016

The employees who I interacted with where pleasant and polite. They kept me informed of what to expect. The customer lounge was clean and comfortable. .

Gary

Oct 3, 2016

Troy McKinney did an excellent job of describing the features of several Toyota models in a very no pressure manner. He as very patient with my questions and answered them all fully. The person who did the final sales paperwork was very efficient and was also able to completely answer our questions about warranty. Everyone at the dealership was very friendly.

Leslie

Oct 3, 2016

Easy to drop off vehicle and pickup.Great communication, Greg was helpful and made me feel like he cared.Having a better price then most places around with coupon.the service center is clean

Tracey

Oct 3, 2016

We were greeted right away as we got out of our vehicle. The sales person was very helpful in helping us find the car we wanted and did well with answering our questions.

Ryan

Oct 3, 2016

Was able to get in immediately and get the work done that I wanted. Got everything done in a timely fashion.

Darlene

Oct 2, 2016

Delightful salesman, Jason. Competent, friendly finance man, Gary.No pressure. Lots of good information. Jason knows the Pruis well! Thank You.

Majdi

Oct 2, 2016

No sales pressure. Took dad shopping for new car. Tried multiple dealerships in the area Ken Harris was easiest to deal with.Answered all of our questions and we patient with my parents. Will do business again.

Mary

Oct 2, 2016

Quick appt. and although they were very busy and I did have to wait to be seen, Ibwas given a 10% discount and was out in less than an hour.

Gloria

Oct 2, 2016

Everyone was very nice to me. From the salesman on the phone and in person, the financial Lady very nice not pushy,even the guy who cleaned my new suv great experience so far

Alex

Oct 1, 2016

The services is efficient, the personnel are all friendly and professional. I appreciate the free wifi, and they have a nice waiting area.

Joseph

Oct 1, 2016

Timely and Honest, Repair as requested. This is the only Dealership I will go to. Bad experience with the one closer to home.

Judith

Oct 1, 2016

Salesman was AWESOME! Took the time to make sure I got what I actually wanted. Felt that I was given a fair price for my trade, and not low balled.

James

Oct 1, 2016

Ease of scheduling, quality service. It was a routine service check with no additional work being done but it took twice as long as I had been told.

Mary

Oct 1, 2016

We had Austin ,this time but who ever has worked with us has known what to do and how to do it-- and has gotten it done in an efficient and friendly manner

Geoffrey

Sep 30, 2016

Availability of staff to help immediately when needed and the cleanliness of the facility.Many options of cars to select from.

Gregory

Sep 30, 2016

Bob McCoy was awesome. Calm and respectful throughout his approach. Never pushy. Notified me of an issue with vehicle that needed repair. Drove vehicle to deliver it to my house on his day off. I would refer my friends to Bob and he represents your company very well.

Barbara

Sep 30, 2016

It was painless ( except for the financial part! ). And they went ahead and did the recall repairs too! :)

Mark

Sep 29, 2016

In on time and out ahead of time. Service writer explained today's services and future services. I appreciate the knowledge and prompt service.

Michelle

Sep 29, 2016

We knew we were coming in for a fairly costly service. Our service technician walked us through all options, answered all of our questions and offered supplemental explanations and perks. Salad Ismail and Brian were so nice and super helpful!

Kevin

Sep 29, 2016

Fast, efficient, fair, knowledgable. Far better than other dealerships we visited. We will recommend this to others when we talk about cars.

Shanna

Sep 29, 2016

This was my very first experience at Burnsville Toyota service. I purchased my 2013 Camry at Burnsville Toyota a couple months ago. I was greeted as soon as I came into the service department and Salad was so helpful. He let me know what was needed at this service appotiment as well and things possible needed at my next apoitment which he scheduled for me ahead of time! I was so happy that I had no scheduled appotiment and dropped in and they were able and more then willing to get my tires rotated right away.

Lesa

Sep 29, 2016

Very clean facility, fast, and friendly service. And free too because of the customer loyalty program, which is a huge benefit of being a long Toyota customer.

Jeff

Sep 29, 2016

All of the sales personal that both of us dealt with were awesome and follow up was timely and as promised.

Bruce

Sep 29, 2016

Our salesperson, Jason, was knowledgeable and thorough. We knew what car we wanted, and he did a great job getting us a good price on a 2016 Prius Two Eco.

Lisa

Sep 29, 2016

Customer Service!!!! I will always come here for oil changes & basic checks. Unfortunately I will not buy parts or repairs self this location.

Sheng

Sep 29, 2016

It was a fast experience. I went in, dropped my car, waited in the waiting area, just finished with my hot chocolate when the worker came out to get me. Thank you.

Jean

Sep 28, 2016

The gentleman we worked with was very polite and kind and helpful to us and also we felt he was delivered what we wanted

Michele

Sep 28, 2016

Employees are courteous, helpful, flexible and efficient.Facility is inviting, clean, quiet (can do work there) and comfortable. Prices are not higher than other service centers.

Mary

Sep 28, 2016

Mr. Stibal greeted me and shook my hand and made me feel very welcome. He explained what needed to be done and it was accomplished in a reasonable amount of time.

Airong

Sep 28, 2016

Very nice service,the process goes fast,they give you the best deal,and they give good price for your car to trade in,I will definitely recommend to all my friends

Jason

Sep 28, 2016

Always great service and in a timely fashion. I would highly recommend this dealership. Prices are very competitive as well.

Patrick

Sep 28, 2016

First time buying a Toyota. First time buying a brand new car. Easy salesman to work with. No pressure at all.

Craig

Sep 28, 2016

Friendly, fast, quality work. Mike did a great job of explaining what will be done to my car and how long I can expect to wait. They actually did it quicker than expected.

Laurie

Sep 28, 2016

The knowledge of Doug Anderson was such that I felt like I was in good hands. He got me best prices and quality of tires.

Gordon

Sep 27, 2016

The courtesy and pleasant attitude displayed by those working with us made our visit a pleasant one. Also the waiting room was first class.

Satya

Sep 27, 2016

On time, courteous service. Reasonable pricing. They walk through any issues found and related costs before performing repairs. Waiting area is pleasant with cookies and coffee.

Thomas

Sep 27, 2016

very friendly staff. knowledgeable and nice. Austin Jackson is an excellent member of your team and fun to work with.

Jeremiah

Sep 27, 2016

Things are done in order and in time to say no delay and it is reliable as far as work and time is concerned.

Gary

Sep 27, 2016

Everyone is nice and you do the job fast and as it should be done. I have never had a bad experience at your dealership. Thank you.

Craig

Sep 27, 2016

They followed up on all our questions and problems with the vehicle which we encountered after the initial purchase.That was very helpful.

Elizabeth

Sep 27, 2016

I was early for my appointment and was told it would be an hour and that was fine with me. The service technician who greeted me was very friendly and made me feel comfortable. I was surprised when the service was completed earlier and I told them how much I appreciated that.

Robert

Sep 26, 2016

Liz made my buying experience very "pain free", which I liked. She was very professional, listened to my needs, and was able to fit me with a car that matched my needs.

Jack

Sep 26, 2016

Went for routine service. More problems discovered than I anticipated. There was a clear explanation of what was needed and repairs not performed until checking and explaining to me.

Michael

Sep 25, 2016

Knowledgeable about more than just Toyotas and they take the time to answer questions. I've been going to Burnsville Toyota for over 20 years!

David

Sep 24, 2016

Salesperson was friendly and helpful. There was no pressure to buy; he helped me find what I was looking for.

Mary

Sep 24, 2016

Our salesperson helped us find the right vehicle. He was very knowledgeable about the product and we were very pleased.

Julie

Sep 23, 2016

Salad is very easy to work with and I like the hours you are open at night the wait time is mjnimal

Steven

Sep 22, 2016

Your service advisors are outstanding. They are all very friendly and knowledgeable. I feel very well taken care of every time I bring my car in. Thank you!

Larry

Sep 22, 2016

Austin not only was proficient, he exhibited a great attitude!Service done as promised. I've utilized your service department several times and I can honestly say, I've never encountered anything but helpful people at your company.

Troy

Sep 22, 2016

Didn't take long to get bank approved and was there less then 3 hour to drive my new Toyota highlanders home very happy

ldc12345

Sep 22, 2016

I had the extremely good fortune of connecting with Ken Harris about a month ago while looking for a used SUV at Burnsville Toyota. Ken actually rescued me after the first salesman I was speaking with abruptly left me. I had no knowledge of the Toyota brand, but Ken quickly shared his knowledge of the Toyota brand, specific vehicles and their features. When I showed him the vehicle I was interested in, he spoke to me fluently about it as though it was his. I didn't buy on my first visit, but Ken and I stayed connected via text messages and he arranged for me to take the vehicle to my mechanic for an inspection and also assisted me with arranging financing without having to go to the dealership. I have never had a better, buying experience in my life. Ken is trustworthy, genuine and who you should select to buy your next vehicle from.

Rachel

Sep 21, 2016

They had great customer service, short wait and comfortable waiting area. I would recommend their services to friends and family.

Joel

Sep 21, 2016

Friendly staff, not pushy. I always find the staff efficient, when I bring a car in for any kind of services.

Robert

Sep 20, 2016

Smooth as glass, David was on top of communications to get things done in a timely fashion. Two thumbs up!

Dean

Sep 20, 2016

Excellent sales person. Help selecting car that fit MY needs.Printed out what ALL cost and loan payment on potential car.Came back and asked for same sales person and purchased used car. Next day asked different sale person, my person was off,to reclean the back seat, needed 2014 manual and another key fob

Brian

Sep 20, 2016

My battery was bad and needed to be replaced after two years. Luckily, the van is leased so the battery was replaced. It was a crazy Saturday and I had no appointment, but was taken care of within the hour.

Ka Bao

Sep 19, 2016

Cheng Vang help me with any questions that I wanted to know.He took time to help me from the beginning until i get my car and he show me how to use every features such as bluetooth and radio.

Robert

Sep 19, 2016

Friendly and efficient. Great customer waiting room. I enjoy the coffie,hot chocolate and cookies. Your staff is always pleasant to work with, both Parts and Service .I also appreciate the free car wash I received.

Ann

Sep 17, 2016

In and out quick! Everything was done in a timely manner. Technician was very friendly. Great chocolate chip cookies and flavored coffee

Hnub

Sep 17, 2016

I would appreciate it better if one person were to leave in the future and leave the customer hanging unhappy with another worker not knowing much about what had happen so far.

Thomas

Sep 16, 2016

Friendly people. They gave great orientation for the new car. Very pleasant and knowledgeable staff. Good sale pricing for Labor Day.

Jeffrey

Sep 16, 2016

No appointment for service you can just drive up and get an oil change and tire rotation or what ever you need repaired

David

Sep 15, 2016

Fast The service writer was very good and knew what he was doing. Good job. My car was well cared for.

Chia

Sep 15, 2016

Customer service are great there. They help me find what I'm looking for. Would likely to recommend for others. They came out to help me even if I'm just there looking at vehicles.

Richard

Sep 13, 2016

I came in for simple oil change, rotate tires and check engine fluid, at 7:00 appointment. Other things that needed fixing showed up as they worked on the car. I was informed of them and asked permission to do the work, however I was there until 5:00. Long, stressful day.

Sara

Sep 13, 2016

Peter is great. He was very patient with all our demands and showed us many different options. This is the third vehicle we've gotten through him.

Gina

Sep 13, 2016

This has been the smoothest buying experience that I have ever had. Liz was very professional and she went above and beyond and to ensure that I understands all the features of my new car before I left the lot. She even called to follow up with me a week after. I couldn't have asked for more. Great service!!!

Mark

Sep 12, 2016

Reviewing my concerns for quality of tires I bought that were suppose to last me 50000 miles and at 35000 they are already worn out.

Bryan

Sep 12, 2016

Mike was great! Always very helpful and friendly. Burnsville has been consistent and reliable. I'd recommend servicing or buying here for any family.

Dwaine

Sep 11, 2016

I had a low air indicator on for the second time in less than two weeks. I was able to have the problem fixed within a couple of hours on a Saturday afternoon.

Vicki

Sep 11, 2016

Excellent customer service. Pleasant and knowledgeable . I unfortunately forget his name ,but the man who assisted us was very helpful. He kept us informed during the service visit. And explained everything

Gwen

Sep 11, 2016

I was in and out in no time. They took the time to answer all my questions. Fresh baked cookies the best

Thomas

Sep 11, 2016

Customer Service ,done quickly. I go nowhere else to service my cars but this Toyota Dealer and the Toyota dealer in Naples

Sheryl

Sep 10, 2016

Fast, courteous and professional. Love my Rav and the dealership. Would recommend to all my frinds and family. Great peice and service.

Karen

Sep 10, 2016

The work was done very fast, there was good communication from the service department, and folks were extremely courteous in all areas.

Graham

Sep 10, 2016

Low pressure, good incentives, and relaxed sales and finance staff. From the time I first walked into the facility to the time I drove out with my new Avalon, the experience was a positive one.

Leann

Sep 10, 2016

The sales person who I worked with was very pleasant. He was very busy but still very polite.also I had a rock chip I noticed after driving from the lot. It was taken care of quickly.

Shih Sen

Sep 9, 2016

My car gas consumption in average is not expected so far, only 36.3.A scheduled check for this is arranged on 9/15. Hope problem be solved.

Steven

Sep 9, 2016

The whole process was great, got a great car and a great deal! I will definitely purchase from them again!

Akuyoma

Sep 9, 2016

It's a good environment and services are done accurately and perfect . Importantly the will always notify you about your appointment at when do.

Margaret

Sep 9, 2016

proffesional and efficent service . Always feel that my car is throughly checked by staff which makes me feel very confident.

Cynthia

Sep 8, 2016

Mike McGee is so pleasant and helpful with everything. Great to work with. I had a refurbished radio/CD installed in my 2004 Sienna. It went very smoothly, without problems. Thank you again for your fine workmanship and great customer service. The coffee & cookies are great too!COH, Eagan, MN

New RAV4 owner

Sep 8, 2016

It was a pleasure to work with Ken Harris. He was very knowledgable, honest, patient and understanding of my needs. I appreciate the fact that he was willing to go the extra mile to negotiate on my behalf. Happy customer!

Gary

Sep 7, 2016

Service appointment was prompt and completed in a timely fashion.Friendly people in the shop and office;Good coffee and pleasant waiting area

James

Sep 7, 2016

Fast, professional, service rep was excellent. Tire pressure on service paperwork does not match auto tire pressure sensors on vehicle. Same occurred during first service check. Do not believe techs are actually checking tire pressure during service.

Emily

Sep 7, 2016

The service done on my car was done in a timely manner. The facility was clean and the people were very nice.

Joshua

Sep 6, 2016

I had quotes from a number of other dealers, but I went with Burnsville because of price and because of their staff. They were more responsive, knowledgeable, and - frankly - nice than the other dealerships I worked with. I felt like I was working with good people the entire way through. Peter was honest and knowledgeable, and very nice. He was never pushy, but also was very responsive. Liz was responsive and also very knowledgeable. She was easily accessible via email, phone, and text and answered all my questions clearly and quickly.

Bonnie

Sep 6, 2016

Kathy Lewis is great to work with - friendly and well informedgoes out of her way to explain all features new technology

Janet

Sep 6, 2016

Salad Ismail was outstanding , very prompt greeting me and when my car was finished he came right in to let me know

Mary Pa

Sep 5, 2016

They always let me know what needs to be done and get my approval before moving forward with any repairs or maintenance.

Nancy

Sep 4, 2016

Burnsville Toyota is always so accomidating. They even gave me a ride to and from my home while my car was worked on. They are the best!

William

Sep 2, 2016

3rd car that we've bought from Burnsville Toyota and from Rick Kissner. We have been very happy with Rick as a sales person and with your finance people.

Iskinder

Sep 2, 2016

The customer service was great. The car buying process was smooth and easy. I would recommend others to purchase vehicles from them.

Trudy

Sep 2, 2016

Ken Harris was easy to work with, helpful, and patient. Tony Brown was also helpful. Both were very professional and treated me with respect.

Ellen

Sep 2, 2016

Very personal and felt like they cared about my business. Very comfortable in the waiting room and made sure I was comfortable. Communication was excellent.

Patrick

Sep 2, 2016

Fast, easy to schedule. No high pressure to do more than you want. Very friendly staff, willing to answer any questions.

Ronald

Sep 1, 2016

The service rep that met me, Austin Jackson I believe, what a nice young man. Very personable as well as helpful.

Rex

Sep 1, 2016

Nothing in particular. My review was already noted in a previous box. Asking for at least 20 words is in poor taste. This request lowers my respect for Toyota. What a joke

Ramona

Sep 1, 2016

Rick Kissner is the best salesman I've ever had in any dealership---made leasing a car a very pleasant experience---definitely not the case with others with whom I've tried to work. Mike Quam is an excellent finance manager,also. Both men are real assets to your organization. This is my second car from your dealership and it won't be the last!

Jane

Aug 28, 2016

I have leased cars from this dealership for twenty-two years. I have always been very pleased with their service. Actually look forward to service calls. Great job, always.

Elisabeth

Aug 28, 2016

Faster service than expected for a walk in. Quality work, clean place, Don't have more to say than that. You shouldn't have a minimum word limit

Vinnis

Aug 28, 2016

It was the exact amount of time told that it would be done. Everything was fix and check to my liking.

Lance

Aug 28, 2016

I only waited 30 minutes for on oil change. The last time i was there i waited over an hour. The service tech was very nice and friendly.

Shane

Aug 28, 2016

Explained all work that was done and all work that was needed in the future. had quotes on work that will be done in the future

Roung Na

Aug 27, 2016

Easy process. I like that I was able to have a conversation about what I was looking for and was given a range of cars to pick from.

Leila

Aug 27, 2016

Everyone was so helpful and cared for what we wanted in a vehicle. Larry did a very good job on finding us a car that we love and was very kind in the process. They also took account the price limit we had.

Chuck

Aug 27, 2016

Everyone is always personable and I can have fun with them. I feel like each time I visit, I'll be treated with respect and priority.

Don

Aug 26, 2016

Always good service and feedback on my vehicle. The customer lounge is comfortable and stocked with coffee, treats and wi-fi.

Corinne

Aug 26, 2016

Service consultant (Salid) was thorough, knowledgeable and friendly. You make an effort to schedule my appointment so it meets my needs

Michelle

Aug 25, 2016

You guys are great! Got the safety recall fixed up within the allotted one hour time frame. Thanks for taking care of me as usual! :)

Ron

Aug 25, 2016

Always good attention to me, the customer, and to details. I appreciated the mailer discount and not surprising me with additional charges once I get to the cashier.

Stephen

Aug 25, 2016

I was early for the service appt. and asked if they could get me in and they said yes no problem.

Noman

Aug 25, 2016

I really liked the honesty of Liz Sampair (unfortunately I wasn't able to buy from her but she was a lot of help in getting the deal she promised)

Deb

Aug 24, 2016

Personalized attention -- not just name being called on a speaker. Dave came and found me where I was working to discuss my options with me and to inform me when the car was ready.

Lori

Aug 24, 2016

Nice polite employees. Quick service. I was in and out in an hour with all the service completed. Comfortable waiting area. Hot chocolate and cookies!!!

Charlene

Aug 24, 2016

Excellent personal service. Mike Peters was exceptional. He went above and beyond to explain things to me and answering my questions .

Sirraj

Aug 24, 2016

Very easy, dropped my car off and picked it up two hours later, everything was done as promised. Very happy with the service I received.

Marilyn

Aug 24, 2016

Everyone was friendly, competent, and not pushy. My questions were answered, my emails were answered promptly, and the follow through on my requests were accurate. It was a pleasure.

Jeremy

Aug 23, 2016

Respect customer and din't have ti wait very long to get services done also well explained what been done for the truck.

Denis

Aug 23, 2016

An extremely pleasant service writer in Mr. Mcgee. Also and extremely clean and comforting customer service. We were traveling and not from this area. Very glad to have such a facility near bye where we were staying.

Laura

Aug 23, 2016

I was able to get the van in quickly. I was greeted pretty promptly, notes taken on the issue and I was kept updated on the status. In and out in a couple hours which I felt was very reasonable given the concern and lack of an appointment.

James

Aug 22, 2016

I like the chairs in the waiting room, the warm cookies, the friendly staff. The facilities are always clean and well maintained.

Deanita

Aug 21, 2016

The quick service is always nice at Burnsville Toyota. The service advisors are friendly and explain the work completely. They even offer free shuttles to the nearby mall while your repairs are being done.

Randy

Aug 20, 2016

The Service representatives were friendly and explained services well. They answered all my questions. The lounge is a comfortable place to wait.

Sherry

Aug 20, 2016

I was greeted immediately by Professional looking employees Who explained everything about the service to my car. He pointed out each step my car would be at. I wasn't left standing there lost! Which was a good feeling as this was my first time there. The man that checked me in was the same man who came and told me my car was finished and walked me back to my car. Top rate service.

Ann

Aug 20, 2016

Easy to schedule an appointment. Friendly service. Love talking to a real person on the phone. Easy to pull into garage.

Caleb

Aug 19, 2016

No pressure to buy or consider additional warranties. Friendly staff. Quick process, wasn't sitting at the dealership for hours completing multiple forms of paperwork.

Lisa

Aug 19, 2016

Mark Stibal is always professional, friendly,honest and helpful. He is alwats willing to answer my questions and takes care if any concerns I may have. He's the reason I keep coming back.

Linda

Aug 18, 2016

Greeted warmly and service completed in a timely manner. The new PCS needed to be put in so parts were ordered and work completed within 2 days. So happy!

Zamzam

Aug 18, 2016

The fella that was helping me! He was very kind and caring of the needs of my car! I will definitely visit again and get help!

Jaime

Aug 18, 2016

I knew exactly what I wanted, I worked with Troy and he was fantastic. Truck was ready when I arrived for a test drive, he was ready for me after, he got me a very fair price and we closed, PERFECT.

Bernard

Aug 16, 2016

Quick turn around of vehicle,efficient process for checking in and out of the service department. No high presser sales pitches.

Amy

Aug 16, 2016

Greeted right away upon arrival, explained what they were going to do, did it in the time specified. Cordial and professional.

Jon

Aug 16, 2016

Having a lease on our Prius, I brought the car in for its two year/25,000 mile check. Since my usual service advisor Doug Anderson was out for the day, Michael McGee substituted. Over the years I have seen Michael many times as I always have had both of my Toyotas serviced at Burnsville Toyorta. Since his service desk is often next to Doug's, I have exchanged brief pleasantries with Michael. Having Michael handle the transaction yesterday, I was pleased that I experienced the same level of comfort that I feel whenever I bring the Toyotas in and Doug handles the visit. As Doug, he exudes competence while handling the task at hand with a ready smile. Burnsville Toyota is fortunate to have this service advisor act as a critical "face" for the dealership in dealing with the public who arrive for service on their vehicles. Comfort goes hand in hand with confidence....Jon

Linda

Aug 15, 2016

Ease in making appt when I wanted it. Fast in and out time and very professional staff - all around.

Susan

Aug 14, 2016

Friendliness, efficiency, providing up to the minute of details of found needed services Out of the way service to get me a bottle of water.

Martha

Aug 12, 2016

I like that you have many waiting areas AWAY from the TV. The waiting area is more spacious without 3-4 vehicles parked in the middle of the room. Because I have a trip scheduled next week, I feel confident that my 2008 Prius was checked over prior to my trip to a family reunion in Pennsylvania.

Kevin

Aug 12, 2016

Quick and great service. Mike has been great to work with in the service dept. I always recommend Burnsville Toyota to my friends.

Diane

Aug 11, 2016

Service was friendly and quick. All our questions were answered. Service was performed on time and as instructed. Facility was clean and well organized.

Sonja

Aug 11, 2016

They are very friendly, and everyone is great to work with. I would recommend to everyone. They even do maintenance on non-Toyota vehicles.

Pat

Aug 10, 2016

Timely and Well Prepared. Good waiting area. Great cookies. So so coffee. Wi Fi helps make it possible to work while you wait.

Richard

Aug 10, 2016

Professional, nice waiting room, was done 10 minutes before he said it would be ready, will come back to this dealer for service

Ahmed

Aug 10, 2016

Salad was the best advisor I had in my life. He got me in and out with no problems. He was very nice and talked me threw everything.

Michael

Aug 9, 2016

very helpful and prompt. I felt taken care of and when there was an issue I was informed quickly. Thanks for the great service.

David

Aug 8, 2016

They are straight forward and cover everything with very little pressureI was shopping for a pathfinder next door.. They tiptoed around so I went next door and bought a highlander from Burnsville Toyota. So far, best decision!

Sandra

Aug 8, 2016

The sales representative was excellent as she inquired about our needs and then suggested what best fit our requirements. She answered all our question and provided us with a range of options we might want to consider. We made our buy decision and upgraded to additional options which best fit our driving requirements. Your sales representative also went out of her way to assist us by finding and sending us several emails enabling us to identify local library procedure for obtaining audio books as cars are going away from CDs.

Leann

Aug 7, 2016

The advisor was wonderful !GREG WAS ATTENTIVE , HONEST AND PUNTCTUAL !THE COOKIES WERE FRESH AND ALL I COULD ASK FOR WOULD BE A GLASS OF MILK TO GO WITH THEM.

Arvin Syquimsiam

Aug 7, 2016

The service didn't take as long as I thought and the employee that processed my papers was excellent. I have never had a bad service at Toyota.

Robert

Aug 7, 2016

Treated very well and with respect. Very nice facility and great selection of vehicles. Top notch service all the way thru from purchase to when you trade in for your next new Toyota!

David

Aug 6, 2016

Easy going , knowledgeable staff! My new tundra was clean and ready to go home. Sales person went over all the trucks operations and warrantees

Judy

Aug 5, 2016

Everyone was very friendly and efficient. The work was done on my car quickly and service people were easy to work with.

Daniel

Aug 5, 2016

Comfortable waiting lounge and courteous staff and service rep (Andrew). I especially like the coin car wash option over the paper code that was issued during my last service.

Gary

Aug 5, 2016

Coffee, nice place to wait for my truck. People are really helpful. If you want to sit and watch the day go by you can do that to.

Ambrose

Aug 5, 2016

Ken Harris was great. The buying process was very transparent in terms of the price I paid and the trade and I got

Kimberly

Aug 4, 2016

Everyone was so nice and it was quick service. Being in the service industry it was nice to be treated the way we treat our guest!!

Ericka

Aug 4, 2016

Mary Igoe was great to work with. The majority of the transaction was able to take place via email saving valuable time.

Randy

Aug 4, 2016

Work done right, and fast. Excellent waiting area. Service is generally open every day of the week from 7:30 am to 9:30 pm. Saturdays too. Easiest dealership I've ever been to for service.

Nikhil

Aug 3, 2016

The sales and negotiations were great. Maybe you guys can let the customer know ALL options of the anti-rust coating instead of the highest end option.

Samuel

Aug 3, 2016

Helpful service by sales person; answered questions and offered multiple options; gave time we needed to make our buying decision

Kaylene

Aug 3, 2016

I had a question regarding the locking of my steering wheel after parking by making a quick right pulling into a stall. the tech next to mine recognized my problem and took the two minutes to explain that I should straighten out the steering wheel before shutting off engine. I had a hunch this was related to the problem. Thanks for taking the extra two minutes of your time. Gold star for you today!

Debra

Aug 3, 2016

The salesman Ken Harris was very knowledgeable and very helpful in making our decision to buy the Highlander. He was also very kind to our 8 year old grandson throughout the experience.

Bradley

Aug 3, 2016

I appreciated the direct communication style and easy to do business with. There were no negotiation games and I found the exact vehicle I was looking for.

Kimberly

Aug 3, 2016

great sales people. Worked the price and options for us and looked very hard to get the car we wanted.

Susan

Aug 3, 2016

Was a nice RELAXING TIME ...done in an hour! I felt very confident that they would check everything and make sure my CAR is in perfect condition!

James

Aug 1, 2016

Great Service. Job done Right. Informative people. They did a great job, let me know the cost up front. Friendly people. Fixed my issue with A/C, did oil change and rotated tires.

Laura

Aug 1, 2016

Able to drop our vehicle off early and pick it up late; service department answered phone late on a Saturday

Joan

Aug 1, 2016

Very personable. Made me feel welcome. They got my car in right away. They finished in a very timely manner! Staff was GREAT!

Nancy

Aug 1, 2016

Throughout purchasing all my vehicles there, and the wonderful service I get when I bring my car in for oil changes, Burnsville Toyota cannot be beat!!

Amy

Aug 1, 2016

Friendly staff, no high pressure, very knowledgeable. Liz does a great job and she needs a BIG raise!! Large inventory and selection. Highly recommend!!

Cheryl

Jul 31, 2016

Great people and service! Always friendly and professional. Will continue to service my cars there just because of this. Thanks!

Michael

Jul 31, 2016

Friendly and answered all questions that I had asked. I was impressed at how Mike was able to do this for me.

David

Jul 30, 2016

Liz Sampair was extremely knowledgable and a pleasure to work with. Would definitely recommend her to anyone. ..............The truck was exactly what I was looking for too

Bruce

Jul 30, 2016

I arrived 30 minutes early and was advised that the care would be ready by 10:30. The repairs and oil change were completed an hour before the estimated time they would be done.

Augustus

Jul 30, 2016

Doug, his knowledge and personality impressed me. I was depressed to have so many items repaired, but will feel comfortable drive a safer car

Cynthia

Jul 28, 2016

Your service guys are the friendliest on the planet. I've been around awhile, so this is a sincere compliment because I've dealt with quite a few over the years. I had Jacob Reichenberge this time. He was so nice to this old lady. He was also kind enough to give me some advice on how to handle a small cosmetic issue without spending a lot of money on it. Thanks, Jacob!

Mildred

Jul 28, 2016

I like ALL things about your services!!! Polite on phone and in person. Repair/service is always quick and done correctly. All employees are pleasant and helpful

Christopher

Jul 28, 2016

I have had great experiences dealing with Dave and he is why I take both of my vehicles to Burnsville Toyota.

Sarah

Jul 28, 2016

Prompt service, courteous rep. who explained things to be done. Did not try to sell me something I didn't need as another dealership had. They have provided great service for a number of years now.

Betsy

Jul 28, 2016

Everyone is so friendly and helpful! The advisor I had was very helpful and was able to get me in an out in a very timely manner!

Debbie

Jul 28, 2016

It was prompt and courteous. I didn't feel like time was wasted on unnecessary conversation. I felt respected in every way. Thank you!

Matthew

Jul 28, 2016

Friendly, Fast and Efficient. Everybody involved at Toyota was first class and had my interest in mind. I would recommend them to anyone.

Christine

Jul 27, 2016

Friendly - right from the beginning, that is when scheduling and continuing throughout! The price of the service given the quality provided seems very reasonable.

Karen

Jul 27, 2016

On the spot service and service tech whom met me was very professional. The service was completed within the time the tech told me it would take, I was impressed.

Jason

Jul 27, 2016

The service guy, bob I think. Big muscular guy with tattoos and was Super friendly and outgoing. In fact the best service representative I have ever come across at Burnsville toyota. Detailed and followed up.

Tharen

Jul 26, 2016

Joel and Dorinda were awesome to work with! Joel was honest and not pushy at all. I felt like I was buying a car from a friend.

Barbara

Jul 26, 2016

Was able to scheduled the appt quickly. Timely service , friendly, clean facilities, friendly staff, informative customer service and front desk help.

Jill

Jul 26, 2016

The Courtesy Van service is very nice, and the drivers are very friendly. Mike in service was very helpful, too. Thanks!

Emily

Jul 25, 2016

Friendly staff, fast service, and comfortable waiting area. We have owned our minivan for over a year now; the purchasing process was easy and stress-free, and the service experiences have been great.

Jeff

Jul 25, 2016

quick and easy plus enough words to get to 20. That was 10, just need a little more - there!

Cheryl

Jul 24, 2016

Everyone was informative, helpful, professional, and knowledgeable. The staff made ensured we got the best deal in buying our Camry.

Laurette

Jul 23, 2016

brought my car in for brake check. was able to get have your people take me home. overall price was less than estimated

Deanna

Jul 23, 2016

Personable, caring, seemed attention to details and issues. I called in as I was driving to the service center as I had heard a noise that concerned me. They were able to get me in right away. I appreciate that attention and I would normally call ahead with more flexibility but they were able to accommodate my urgency.

Jean

Jul 23, 2016

Friendly people. I still am concerned about the message I got on my battery indicator but then I have never had a hybrid before. I am still getting used to it. Otherwise so far I love the car. I do not get 50mpg as an average but I have gotten over 50 on a few trips and most of my driving is short trips locally.

Sherry

Jul 23, 2016

Customer friendly, knowledgeable staff and a great selection of cars. Plus I got a good price for my trade in.

Julie

Jul 22, 2016

It didnt take too long to get my oil change. Plus, they provided me with internet services and cookies while I am waiting for my car. The customer service was excellent. Although, I wish the cost would be a little lower.

Kathleen

Jul 21, 2016

I appreciated the concern Andy showed me about my problem, and took me seriously. I also appreciated that Andy kept me posted on how the repair was going.

Jennifer

Jul 21, 2016

Bob was so awesome! It was 100 degrees in the shop and he was not letting that get him down. So friendly! Helpful! He deserves a raise!

Bruce

Jul 21, 2016

Professional and pleasant and nice so so so so so so so so so so so so so so so so good

Frederick

Jul 21, 2016

Efficiency. Provided by Burnsville Toyota per leasing agreement. Nice to have email confirmation of service with detailed report of work performed.

Karl

Jul 21, 2016

I had a very polite and helpful service advisor. The time estimate was going to be a little off due to an issue discovered early in the service. He came out and let me know immediately. He also came out and gave me an update during the service. Very well done.

Mark

Jul 21, 2016

Detailed explanation of service and costs! Wait time was accurate. Coffee on hand! Everyone was friendly. I would highly recommend to all Toyota owners.

Mary

Jul 21, 2016

The Shuttle Service. Diagnostics Technician Steve - Confidence in his expertise. Service Rep Mike McGee who helped me get exactly the repairs I needed at a price that I could swallow. Great Job Guys!

Kurt

Jul 21, 2016

Everything was well orchestrated from the negotiations to picking up the car and everything in between. Everyone was very courteous and seemed to genuinely be interested in making sure the visit was nothing short of great.

Nickie

Jul 21, 2016

Salad, the man who helped me was very pleasant, helpful and as always the service was great! The wait wasn't too long and the area was clean and neat and comfortable.

Scott

Jul 20, 2016

Mike was very informative. Over the years Burnsville Toyota has been extremely consistent with their customer service. I will be back!

Khadija

Jul 20, 2016

The efficient and professional service. The facility was clean and welcoming, and that's why I only go to this dealership to get my car serviced

Roger

Jul 19, 2016

service was print and thorough. ServicePeople are knowledgeable and friendly. The facility is spotlessly clean and inviting but not intimidating.

Steven

Jul 19, 2016

Service staff was able to get me in for an unscheduled oil change with a rapid turn around. Very courteous service staff.

Gordon

Jul 18, 2016

Jon Duea was the principle person that I communicated with. From the very beginning, it was very easy to communicate with him. I had a specific Prius IV that I was interested in buying. He searched, but it was not available in the usual radius. He did not try to sell me some other car, but offered to order the car from Japan, which was done. He was most forthright in working out details. He knew the product. He got answers to my questions. While waiting for delivery, he kept me informed. He adapted to a neighbor's push on doing Pass Through on my Trade-In Prius. Without doubt, he is the best Auto Dealer Sales Person that I have ever dealt with. He provided very excellent service and treatment. I was very positively impressed with Jon and the others that I interfaced with at Burnsville Toyota, including Mike, Bryant, and Business Manager Up Front, whose name escapes me at the moment.

Richard

Jul 17, 2016

prompt acknowledgment and greeting, quickly squared away (slightly modified) services to perform that day. Nice waiting area. Staff is always friendly and keep you in the loop.

Maricella

Jul 16, 2016

Liz Sampair, Gary Francis, Nic Durrence, and Jennifer McElroy were such a great help!! I enjoyed my experience and everyone made the car sale go smoothly. I Would come back to work with them.

Celeste

Jul 16, 2016

The people who work there always genuinely reflect how much they like working there. Each time I return I see the same faces, not a constant changing in staff. It makes me feel good to be there and builds my confidence that they are a place of high quality and integrity. Austin was great. It was the first time I had dealt with him. His enthusiasm was contagious. He was also very prompt in returning my calls.

Andrew

Jul 16, 2016

Very helpful plan to come back again very good with Internet buying process would definitely recommend to a friend very easy to find the car dealership

Lisa

Jul 16, 2016

Andrew the service guy!!! He is always easy to work with, he answers all my questions, and is considerate of our time and money. He is very helpful when we have issues with any of our vehicles.

Gary

Jul 14, 2016

They did a fine job servicing my vehicle and doing great work on making sure my vehicle ran smoothly and well.

Stanley

Jul 14, 2016

Doug was very helpful to explain features that I didn't know existed ie. miles per gallon measurements and was super-friendly.

Jack

Jul 14, 2016

Service rep did a great job communicating, updating me, estimating costs (under promising and over delivering), and answering my questions.

Collins

Jul 14, 2016

Timely delivery. I also liked how the personnel, Michael gave me insight into the performance of my car. Well appreciated.

Rebecca

Jul 13, 2016

A few things were notably great about Burnsville Toyota. First, my husband and I were left alone to be able to shop and discuss our true opinions of the vehicle, features and price without a sales person hovering over us. This included being able to test drive alone. I felt like I could drive how I would usually drive a car and have an honest conversation with my husband and get his opinion. Second, I kept waiting for there to be a "catch" in the negotiations about the cost of the vehicle (which was very good based on my research) and the trade in value of my older car. That "catch" never came. We felt like we were treated with respect and the negotiations were fair. Third, the process of purchase was smooth and fairly quick. Rick was very knowledgable about the car I was purchasing (my husband is also interest in a new Tacoma and he shared information about that as well) and showed me around my vehicle and how to work all the features. We were also very happy with the finance representative. He was informative, without being pushy and was quick and efficient at his work. We will be back later this year to purchase a car for my husband.

Dan

Jul 12, 2016

Guy at the service desk when I dropped off my car was excellent. Very helpful. Can't say enough things about him.

Sandra

Jul 12, 2016

quick, polite. twenty words are annoying, and I won't participate in your surveys any more. you are aggravating me alot

Robert

Jul 12, 2016

The process was explained and told how long it would take. The service was completed within the time frame promised.

Dennis

Jul 12, 2016

It was seamless from start to finish. Excellent staff. Facilities were clean and comfortable. The technician was polite and prompt.

Sharon

Jul 12, 2016

I like the friendliness of all staff. I never feel pressured to do suggested maintenance. I ask questions and get honest answers and information as to why it would be ok to wait or not wait.

Donna

Jul 11, 2016

Toyota service is organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

William

Jul 11, 2016

Liz Sampair and John Duea were awesome.Michelle Leick and Mike in financing were also very helpful in the closing process.

Michael

Jul 9, 2016

When I needed a ride home and back to the dealership Burnsville Toyota provided it. When we had a communication issue we worked it out.

Clinton

Jul 9, 2016

Quick diagnosis, comfortable waiting room , and rapid completion. Although just a maintenance visit, service was excellent. and so was waiting room.

Janice

Jul 8, 2016

Consistent service manager staff that know me/my cars. Have been using your service dept since 2007. Now have two Highlanders being serviced here.

Cheryl

Jul 8, 2016

I experienced friendly service, thorough check and explanation of vehicle status was explained. The check out was fast and easy.

Michael

Jul 6, 2016

The salesman and finance officer grated me very well and made it seem like I was buying from old friends.

Jennifer

Jul 6, 2016

Our salesperson, Kathy, did an absolutely amazing job. She made buying a new car super easy and enjoyable. She was wonderful from start to finish! Brian, the sales manager, was also really great. We had an issue with reaching our insurance agent to get a new insurance card, and he truly went above and beyond.

Josh

Jul 6, 2016

Best experience and they have the best priceses. This dealership will go out of there way to do the right thing.

Mike

Jul 3, 2016

The salesperson was very patient, knowledgeable, and friendly and the establishment let us take drives by ourselves. Really appreciated that!

Isaias

Jul 1, 2016

Was very gratefully experience. Your team is very capable and oriented me very well. I'm satisfied doing business with your dealer.

Betsy B

Jun 30, 2016

I was very pleased with the help I received in purchasing a 2015 Camry Hybrid. The sales person, Kenath, did an excellent job of explaining the car's features and making recommendations. He was great at answering my questions and was very respectful. He returned my calls quickly. Since I wanted a Parisian Night color, Ken had to place a special order for it. It took quite a while for the car to come in, but that was no fault of Ken's or Burnsville Toyota. I would definitely recommend him to others. A very nice gentleman. Facilities were clean and the young lady who wrote up my order was fantastic, too.

Rachel

Jun 30, 2016

Saleperson is nice and helpful. Great customer service during myVisit at Burnsville Toyota dealer. I will refer other friend and family member.

Ira

Jun 28, 2016

Dealing with Liz Sampair. I met her on the internet and she followed up with anything I needed and I was very impressed.

Jeremy

Jun 28, 2016

Francois was very knowledgeable and understanding of our needs. Will come back to him every time, and recommend friends and family.

Marshall

Jun 27, 2016

The salesman I worked with, Scott, was great to work with through the purchase of my new vehicle. Kashia made the financing part painless! And Dave in service was great in handling the additions. Overall I was impressed!

Kevin

Jun 26, 2016

clean, professional,prompt, friendly service. and the customer lounge was incredible, better than walser in bloomington! Staff was very attentive to any needs I had.

David

Jun 17, 2016

Everything was explained well, both before and after the service was performed, and the cost was slightly less than the estimate.

Ben Fox

Jun 16, 2016

It was my first time buying a new car and Ken made the process super easy for me. I highly recommend him.

Geraldine

Jun 16, 2016

I had the opportunity to work with Mohammed and it was my first time purchasing a car. A lot of my family members and friends have worked with Mohammed so he made sure to ensure that I was in good hands.

Cory

Jun 16, 2016

Our salesman, Scott, was never pushy and always listened. He understood that we had a limited amount of time each visit, because we had small children with us. Also, he suggested that we move the car seats into the new vehicle so that we could take our children on a test drive. Honda, next door, did not do that.

Philip

Jun 13, 2016

Easy to deal over the internet with my salesman. Prompt responses to my questions. Change I needed in the new car was made promptly. All employees I had to deal with from salesman, business office and service were very friendly.

Michael

Jun 11, 2016

Prompt, courteous and informative customer service. A very customer focused staff. Whole experience from purchase to follow up routine service has been very professional.

Maryann

Jun 11, 2016

Bob was so friendly. It means so much when one's day hasn't gone all that well. He was a breath of fresh air.He explained what would and would not be checked on my Toyota's first checkup.The service was right on time and went quickly.

Cheryl

Jun 10, 2016

Troy was wonderful. Gave me time to look at vehicles myself without any pressure. Knew the vehicles and their features.

Gerry

Jun 9, 2016

Our service advisor David Grosulak does a great job of keeping you informed as to what is going on with your car. He is very good at what he does.

Kim

Jun 9, 2016

Doug Anderson was my service rep. He was very attentive to my needs on the 1998 T100. The mechanics that worked on the vehicle did an excellent job. Everyone always has a smile for the customers. I would not take my Toyotas anywhere else. (I also bought a 2013 Rav4 at your dealership)

Tom and Judy

Jun 8, 2016

John Duea helped us with our new Camry purchase. He was very knowledgeable, courteous, stayed late to make sure we were well taken care of and encouraged us to call him if we had any questions after we left. Thanks John.

Victoria

Jun 5, 2016

Service Advisor was able to squeeze me in, and got my car done sooner than I had expected. He was great.

Donita

Jun 4, 2016

I felt comfortable with answers I got from my questions. I didn't feel like they were trying to take advantage of me because I was a woman.

Ray

Jun 2, 2016

Friendly and knowledgeable staff, I got a pretty good deal here, I was also referring to come here by a friend.

Mark

Jun 2, 2016

The sales person listened to what I was saying and didn't try to pressure me into anything. I felt that was respectful.

Brian

May 31, 2016

excellent service for a walk in oil change. Hospitality services gave me a local ride home as it was a longer wait than usual. Thank you

Richard

May 31, 2016

The whole process sales,trade in,and finance were very enjoyable and very informative. Our salesman Calvin did a super job and is a great person to have at your dealership.

Sheng

May 28, 2016

It was amazing. The car that Ricky showed me that I took home was an unbelievable and excellent car. Ricky and Alisa both made sure I was able to get the car. Thank you both.

Ryan

May 27, 2016

I can trust the person that sold me the car. She understood what I was looking for and what I was willing to pay for a newer vehicle. There were no surprises. It was a really good buying experience.

Shalonda

May 25, 2016

Salesman knew a lot about the different cars. And gave me lots of information. In which helped me mak a decision.

Shirley

May 24, 2016

Everyone is friendly and helpful. I enjoy the coffee and cookies in the nice open waiting area. I didn't have to wait very long. I wouldn't go any other place. Thank you.

Kongzong

May 23, 2016

The process was smooth and the service was great. Took roughly an hour and went to the mall nearby to spend some time as I waited.

Scott

May 22, 2016

Once I was able to speak to an advisor/manger, it was a very smooth process and I felt well taken care of.

Susan

May 20, 2016

All of the staff, from the Service Rep-- Mike McGee-- to the front counter, are helpful and knowledgable. Thank you.

Carole

May 20, 2016

I leased this vehicle in 2012 and purchased it in 2015. For the first time since beginning to have this vehicle serviced, I was treated with respect and finally honestly about the service.

Henry

May 15, 2016

fast service, polite service people, and to my knowledge quality work. {on my 2012 camry & my 2015 corolla). the waiting room has everything,comfortable chairs,computer access, television, reading material, and a clean envir.

Claire

May 13, 2016

moved thru in a timely fashion. Waiting room provides many benefits from internet access. TV viewing and snacks if you wish also kid friendly. If long wait is expected a shuttle outside of the premises. I have an older car so the added benefit is the inspection of the car while getting oil change or repair.

Barbara

May 13, 2016

I was delayed in traffic for nearly 20 minutes. I called in and was told to just come in. After the full point inspection, a leaky water pump was discovered which probably saved my engine. Everything was taken care of on the spot. Great service, courteous and professional personnel. It was my first visit and I'll continue to come back.

Brian & Cheryl

May 12, 2016

My wife and I worked with Ken Harris to buy a new Camry at Burnsville Toyota a little over a year ago. Throughout the sales process, we felt like Ken was representing us as much as he was representing the dealership. That was something we'd never experienced before. There was never a hard sales pitch. He simply provide us information, answered our questions, and provided us his insight and recommendations. We never felt pressured to buy any of the optional features or services. We couldn't have been more happy with how the transaction transpired. And, the service we received for regular maintenance over the last year has been great. Their service department has also been friendly and never tried to push additional service on us. They've earned our continued business.

Jeannine

May 12, 2016

Friendly, respectful, honest and prompt. When I told the service rep I would be walking to my hair appointment, he did his best to encourage me to use the courtesy shuttle service. When the car was ready, the shuttle was offered again for my return trip.

Darlene

May 10, 2016

Lobby is comfortable and spacious. My van was done inside the timeframe stated, and it's always nice to receive a complimentary car wash.

Andrew

May 10, 2016

Very Friendly, didn't feel pressured from any of the staff, they didn't waste our time looking at something that wouldn't work for our family.

Clarisse

May 9, 2016

I'm always greeted by a friendly staff right on time. I have never waited. Your service department is the best I have ever used. I appreciate their knowledge and their honesty.

Patrick

May 9, 2016

I ordered pats: this was very efficient and pleasant. The service advisor who made my appointment wa lso very pleasant. The servic appointment was great, done quicker thn expected. I appreciate the coupon I founf online.

Marisa

May 9, 2016

Fast. Accommodating for myself and 3 small children to do without it being a miserable experience (kids play area and free cookies!!). Super friendly staff.

Michael

May 7, 2016

Ken came highly recommended, and he was great. Listens well, showed me exactly what I was looking for, and made the whole process a pleasure. He's a good man.

Laurie

May 5, 2016

Cookies and coffee while waiting and the same guy who took in my car followed me through until I left.

Jennifer

May 4, 2016

Ours salesperson responded to emails promptly, he treated us well when we were on the show room floor. Even though he was handling our sale and another customer's sale simultaneously he made us feel taken care of. He stayed late and took the time to walk us through our vehicle. The finance person was great and helped us get a great loan.

Kathryn

May 4, 2016

From pulling in the service area, Greg was very friendly, helpful and gave good advise when I asked some questions. Clean, well lite area and friendly personal. I had an appointment and did not have to wait at all.

Eric

May 4, 2016

I have purchased two vehicles from Burnsville Toyota. I have found they have friendly employees that I felt I could trust were helping me identify the best vehicle for our current needs.

Jody

May 3, 2016

I have leased my cars from there for years. I consider Patty Burton as a friend who knows exactly what I want.

Julie

May 2, 2016

Ken always does a great job helping me find the right car. He takes great time with me and walks me through to the very end.

Heather

May 2, 2016

Our salesperson, Jon Duea, was great! He was knowledgeable and listened to what were looking for. Even our three year old was impressed - and she is a tough customer. An awesome experience!

Geraldine

May 2, 2016

I trust Toyota technicians when they tell me I need something more than what I came in for. In my case a new battery.

Mary

May 2, 2016

had my car ready for me within the time they said it would take..nice chairs to sit and read my book while i waited

Amanda

May 1, 2016

We had a great experience, our sales representative was very helpful and knowledgeable he really went the extra mile to make sure we were happy with our purchase

Sandra

May 1, 2016

Original service was perfect and fast; found a nail in my tire, helped make arrangements for new tire. Offered a ride home, etc., was very helpful. Dave was my advisor.

Lenny

Apr 30, 2016

Guys were able to fix sticking brake caliper, too, without replacing or ordering a part. Thanks for helping me keep my work vehicle reliable!

Ryan

Apr 30, 2016

Burnsville Toyota always meets or exceeds my expectations. I travel 1.5 hour from Wisconsin to have my car serviced here. My local Toyota seems to always throw different prices at me for services. I find this method of business a big turnoff. Burnsville Toyota just does it right. Not sure if this is their training or discretion they use when they hire employees. Whatever their doing I'm just shocked. They run a tight ship over there by Buck Hill!

Carol

Apr 29, 2016

The service personnel at Burnsville Toyota were extremely helpful and friendly. I appreciated the complimentary car wash after my service and the oil change rewards on their app.

William

Apr 29, 2016

My sales rep was absolutely amazing!! I was not really planning on buying but he understood my situation and got everything worked out. I felt like everything lined up so perfect I had to buy.. was just a great expierience never felt before on a car purchase. I'm burnsville toyota sold for life.. please give my sales rep another thank u on my behalf!!

Brianna

Apr 29, 2016

Matt and Gary did a great job of helping me find a car I love! They were very professional and diligent!

Mark

Apr 29, 2016

I don't need to have an appointment. The condition of tires, brakes, etc was reviewed with me as well as what was done on the visit.

Brian

Apr 29, 2016

Matt was great, got right to his best price, was helpful and put up with my working while we were completing the transaction :-). I financed $10kish through the dealership the rate was adequate and the process was very smooth and quick.

Denise

Apr 27, 2016

Guys friendly and professional. They listened.They answered questions. Told me how long it would take, about 3 hours. Came and checked on me half way through with update. I had a massage and cookies and relaxed in a recliner. They offered to drive me to the mall or anywhere if I did not want to stay. They explained the tires to me and helped me choose. They fixed my wipers, changed oil, sold me 4 tires on sale, and fixed a recall. Car is quieter and runs smoother, wipers don't annoy me.

Brenda

Apr 27, 2016

Rick was very helpful. Everyone was friendly. My buying experience went very well, quickly and efficiently. I will continue to recommend them to my friends and family.

Kristin

Apr 27, 2016

Great customer service, everything was explained and I was contacted when I was told I would be. Also appreciated the shuttle service.

Christine

Apr 27, 2016

Prompt response and friendly greeting upon arrival, truthful indication of length of time it'd take for the service to be provided & not being "pushed" into buying anything unnecessary parts or services.

Bob

Apr 26, 2016

Friendliness and professionalism of Frank Dinuzzo and the individual who provided transportation to Burnsville to pick up our Toyota when the work was completed.

Scott

Apr 23, 2016

My concerns were addressed and satisfied. As always the service team is so welcoming of any question regarding your vehicle. Their excellent attention to detail provides the confidence for peace of mind on the road!

Robert

Apr 21, 2016

The salesman was very honest and did not pressure me to buythe first car that I looked at.I liked being able to take my time about choosing a car.

Richard

Apr 20, 2016

Our sales representative, Calvin, was very courteous and took the time to explain the automotive features to us. He also showed us a few cars and had us test drive three different ones. He worked hard and we were most pleased.

Michael

Apr 20, 2016

From the minute we walked through the door we were treated like we were the most important people in the building. Jon Duea the nicest and most Thorough sales person I've ever dealt with.

Matthew

Apr 19, 2016

Bob McCoy did a good job of listening to my concerns. He wanted to be not only competitive with other offers, he wanted to make sure that I felt my needs were met at Burnsville Toyota. Doing that little extra made me a repeat customer with Bob when there was an identical offer at a dealership much closer to home.

Anita

Apr 19, 2016

I liked it that the work I asked for was done and that other things were checked, but was not told I needed anything further done. I have disliked in the past feeling that I can not trust a garage to do work that is actually needed and getting pressured to have more work done-when it is not actually needed. This leads me to trust YOU.

Emily

Apr 19, 2016

The wait time was minimal. The finance process was very simple and smooth. I started the purchase in the online environment which I also appreciated. I had a rental that was an easy return.

Bruce

Apr 15, 2016

Went in for an oil change and tire rotation. Mentioned a slow leak in right front tire. Found out no charge for rotation, since I had purchased tires at Burnsville Toyota. Then was advised that tire was not "patchable" since nail was very near sidewall of tire. was asked to come back around 2:30 and a new tire would be installed. Everything was very smooth and my Service Rep. Mike McGee did a great job.

Pamela

Apr 15, 2016

The whole experience sales and maintenance runs very smoothlythis is my second prius and I knew what I wanted before I bought but I only come back for maintenance because Bvle Toyota makes it a positive experience booking, & from the time I drive in and they go above and beyond this time they showed me how to set my navigation as I've never used a car nav before

Yvonne

Apr 15, 2016

Friendly service and other personnel, service time as promised, 10 min. massage while there, friendly environment, the fact that I could have my Lexus serviced closer to home, open and well lit customer environment.

Katherine

Apr 15, 2016

Whether dealing with Burnsville Toyota's Sales or Service Departments, everyone is knowledgeable, engaging, caring, and goes out of their way to help! Exceptional in every way!

Jeannine

Apr 15, 2016

They have a comfortable waiting area and offered coffee and cookies. The people explain what has been done and go through the paperwork with you.

Karen

Apr 14, 2016

Friendly, knowledgeable, and experienced staff, choices provided for purchases needed, customers informed of progress and vehicle needs, comfortable waiting area, cookies for munching as you wait, coffee available, etc.

Gina

Apr 14, 2016

I have had experience in the service department. They guys are awesome. I am choosing to trade my toyota and get another Toyota just because of the service department. I have delt many times with Mark...he is awesome!

Steven

Apr 14, 2016

Your sales agent went well beyond what I would have expected from your sales floor. He accommodated us at every request. He explained all features and benefits of having a Rav 4 as well as actually helping me get the computer up and working with my phone. The man is a genius for sure. All that to say, "Good job Burnsville Toyota."

Vicki

Apr 14, 2016

Friendly staff, get me in and out in a timely manner, comfy waiting area, take the time to explain what was done to my car.

Patrick

Apr 14, 2016

Always have a great experience at Burnsville. Been a customer there for probably 15 years. The shop is always clean and the staff is fantastic. Love how my car is always left clean too and I get a free car wash.

Michelle

Apr 14, 2016

I really like your Car care service department. When I bring my car in, It's away done in short amount a time. Also it give a big relief that you have a certified mechanic working on my vehicle every time I'm there. I really appreciated!Thank you!

Scott

Apr 14, 2016

Service adviser was nice and did not push a lot of add on's. Liked the fact that I could make an appointment to make basic maintenance fast. Felt good that the service area and service bays are kept clean, makes me feel that the staff cares.

Shelby

Apr 13, 2016

I've had 3 experiences with your service department since I began leasing this car back in Aug. 2015. Every one has been excellent. I'm immediately greeted by staff, even if you're very busy, and have always been made to feel like I was a priority. This has NOT happened at other dealerships locally. Everyone has been very friendly.

Michael

Apr 13, 2016

What I really liked was when I told Kathy that I wanted a Black Tacoma Limited and you didn't have one, she went on a mission and in 24 hours she called and had one there. I my Tacoma. Ended up buying it right away.Michael S.

Sue

Apr 13, 2016

Friendly service reps. Conscientious about calling to explainwhat needs to be done if it is more than discussed at time ofdrop off. Efficient and timely service.

Jollie

Apr 13, 2016

The people in the service department are very polite and the service was fast with no pressure to purchase anything extra!

Joseph

Apr 13, 2016

I really enjoyed working with Don Finger. This is the second vehicle we have purchased from him and will definitely urge our friends to purchase from Burnsville Toyota.

Sandra

Apr 13, 2016

Fast, courteous staff, pleasant waiting room experience, great added value with free maintenance for first 25,000 miles. Saves me a lot of money!

Theresa

Apr 13, 2016

I have been getting service here for years. There is always easy access to services and work is done effeciently

Marilyn

Apr 13, 2016

You have very nice people working at your dealership. I just wish I could make better use of them but since I don't put that many miles on, I am all done with the free oil changes. I only got two and I think that is wrong.

Faith

Apr 13, 2016

I like that they share what they are going to do to my vehicle, do the work and then share information on what they found and/or did.

Garrett

Apr 13, 2016

I was able to set up my appointment easily at a convenient time.The Service Person was friendly and courteous and got the car taken care of quickly.

Paul

Apr 13, 2016

Doing everything right: Appointment availability, great service coordinator (Mike), quick service and, as usual, done right the first time. And clean. No grease, mess, etc.

Mandy

Apr 13, 2016

Fantastic customer service. Friendly, informative, overall a great experience. As a single woman that doesn't know a whole lot about cars, I appreciated being treated with respect, courtesy and intellect.

LeAnn

Mar 3, 2016

We experienced fantastic customer service from Bryant (sales manager) and Ken Harris (our sales guy)! Ken was extremely patient with us and allowed us to test drive every level of the Highlander. He provided timely responses when we had questions between the test drive and the actual purchase date. Overall, it was a fantastic experience and I highly recommend Ken Harris and Burnsville Toyota for all your car needs.

Kevin

Feb 11, 2016

Ken was great in taking care of everything I needed on such short notice. Would recommend him to anyone! Thanks!

Bryan Tate

Feb 5, 2016

I recently purchased a 2012 Toyota HIghlander from Burnsville Toyota. I dreaded the car buying experience. I met Ken Harris, he made the process very easy and stress free. Ken was very knowlegeable and answered all my questions. I got a great car with exceptional service! I will recommend Ken Harris to all my friends! Ken is a veteran, thank you for your service to our country, and to my car buying experince. Go see him!

Maria

Oct 5, 2015

I went in to purchase a car and was assisted by Ken Harris who was extremely helpful in finding us the right vehicle gave us many options which were convenient for us regardless of price did not mind offering more economic options and never felt pressured. When the lurches was complete ken took an extensive amount of time to help us learn each and every detail about the car!

Bret B.

Sep 2, 2015

Thank you to Ken Harris, Kevin Xiong, Kasia Derezinski, and everyone else at Burnsville Toyota for a wonderful car buying experience! Ken greeted us at the door as we pulled in to the lot and was with us the entire way through the process. After our new Sienna was detailed it was discovered there was some damage to the paint on the roof. Kevin swooped in and assured us that it would be taken care of. The financing process went smoothly with Kasia. Ken showed us on our way home with our brand new Sienna! Thanks again.

Shahid Nadeem

May 15, 2015

They did not honor their quote for Camry LE 2015. I have that confirmation in my email but Liz internet sales lady did not agree to that, instead started rude. This is my awful experience with this dealership.

RedLola

May 1, 2015

Recently I purchased a 2015 Toyota Corolla. My overall experience at Burnsville Toyota was very amazing. Nikhom was super helpful with showing me variety models and pointing out available options. His friendliness and upbeat attitude made the car buying experience very relaxing and at ease. I highly recommend Burnsville Toyota! Great deal & great staff!!

Diane Huberty

Apr 27, 2015

I can't say enough about my appreciation for and my recommendations to everyone for Ken Harris, a person of great integrity and no-pressure sales who assisted me this weekend in the purchase of my RAV-4 at Burnsville Toyota. I never felt at all pressured by this true gentleman who explained all I needed to know about the vehicle I chose, and he made sure that I was given the opportunity to learn all I could about the product I was purchasing and financing before I made my decision. This is my second purchase of a vehicle at Burnsville Toyota and I have never been disappointed! I will never go anywhere else. I highly recommend you ask for Ken Harris when you arrive at Burnsville Toyota!! You will not regret having this person of great integrity assist you through the process of searching for or purchasing your vehicle.

Deb

Feb 21, 2015

My experience began on a Thursday evening when I met Nikhom at Burnsville Toyota. I wasn't sure what I was really looking for but I needed a new reliable vehicle. My options to buy or lease. Nikhom was very patient and answered all my questions. By Saturday I was driving away with my new RAV4 and very thankful to the entire Burnsville Toyota Team for the Amazing Experience. Thank you so very much.

Mary Jo

Feb 12, 2015

I have purchased three Toyotas from Burnsville Toyota and sent my sister-in-law to buy hers from there also. Can't think of a better dealership to buy from. Well done Burnsville Toyota - keep up the excellent work.

sjohnson

Feb 1, 2015

It is not often that I take the time to write comments but the exceptional grace in helping me find the right vehicle is something I want to share with others. Nancy Cheney is clearly at the top of my list for personal referrals as she is clearly a person trying to help me find the correct vehicle for my needs rather than cram a car down my throat. When I first walked into your dealership I was somewhat disturbed by all the salespeople just standing at the front door waiting for customers to arrive. I made it thru the gauntlet at your front door (very off putting) and found Nancy Cheney sitting at her desk just hanging up the telephone. This was the type of person I wanted to do business with. As you are well aware, I am sure, car sales people have not garnered a very good reputation, but after doing business with Nancy I can tell you that my view has changed. I would recommend her to any friend or associate I have.

Darcy

Jan 30, 2015

I recently visited the Burnsville Dealership to lease a new Toyota Corolla as well as sell a Toyota Camry. Through the years, I have bought and leased cars through Burnsville Toyota and this experience did not disappoint once again. Ken Harris assisted me with both transactions and was very helpful as well as kept the process moving swiftly. His manner and attitude were great and I appreciate the work he did ahead of time as well as it saved time at the dealership. Thanks, Ken!

New Toyota fan

Jan 23, 2015

Brad, my salesman, was really great to work with!! The dealership is really nice as are the people that work there. No pressure, no playing numbers games, just tell them what you are looking for in a vehicle and what you can afford and they help you get what you want!

Bryan & Tammy J

Jan 5, 2015

We've had great experiences with this dealership over the years. We went in looking for a 2014 or 2015 Toyota Sienna. Brandon Scott was our salesman and he was fabulous. This was the 7th vehicle we've bought from this dealership and first time that we had Brandon. He was great! Very knowledgeable, showed us what we asked to look at and very personable. Started out as strangers and ended the day as friends. We feel we have always been treated right and have always gotten a great deal. We've researched other dealerships price and inventory before going in to look at Burnsvilles and have always left with a great deal that I don't think other dealerships could've matched or beaten. Service has also been great on the vehicles we've taken in when needed.

Cindy

Dec 26, 2014

Ken Harris helped me a lot and I really appreciated that.

Rachel

Dec 23, 2014

I visited Burnsville Toyota after visiting other dealerships. First, I have to say I was pleased to see a salesperson literally waiting at the door, who jumped right in to help. They worked with me to find the exact car I wanted (which actually was at another dealership!). At some of the other dealerships I was at I felt the sales people weren't even interested in working with me, but working with Ken at Burnsville Toyota, I immediately felt taken care of, and that these folks genuinely wanted to take care of me. I was incredibly impressed by how quickly the actual purchase wrapped up in and appreciated Ken's personal efforts. I'm going to be sure to recommend this dealership (and specifically Ken!) to anyone looking to buy a Toyota.

Lindsay S

Dec 23, 2014

We are 100% satisfied with Burnsville Toyota. We had a comfortable and pleasant buying experience with Ken Harris. Our new Highlander arrived ahead of schedule and when we went to pick it up, Ken Harris provided us with a good time frame on how long to expect to be there. Additionally, he had everything ready for us. He went through everything in great detail. He even helped us sync up our phones to the car's computer before we left. If you are looking to buy a new car...ask for Ken Harris at Burnsville Toyota. He cares and provides exceptional customer service.

Dan K.

Dec 16, 2014

My wife and I could not have been more impressed by Mike Althoff and the process of buying a car! We drove off in a nice 4Runner thanks to Mike, exactly what we wanted! I would recommend them to anyone!! Thanks!

Lance A

Dec 15, 2014

After our last car needed to have the head gaskets done a second time (not a Toyota), we decided it was time to buy a new vehicle, rather than pay a lot of money in repairs. Our past experiences with buying cars were pleasant at first, but always ended in high pressure pitches at the end. Given the strain of having to buy a new car sooner than we anticipated we were wary of the pressure the sales process could bring. To do some investigation, we went on-line and researched several vehicles. When the pop-up sales person came on (whom I typically never engage with), we discussed why we were looking for new vehicle and scheduled an appointment with Liz Sampair to test drive a Sienna and a Highlander. From the moment we arrived at the dearlership, through the entire sales process, Liz and the staff at Burnsville Toyota were a pleasure to work with. Even the dreaded paper signing process was not high-pressure and we came away with the coverage we wanted and payments we could afford. We ended up buying the Sienna that afternoon over the highlander as we have 3 kids and needed the space the Sienna allows. Overall it was a great experience!

Old timer

Dec 9, 2014

I just bought a 2007 Toyota Camry. the service was very helpful and the salesman Ken Harris was very helpful and knowledgeable. I would recommend buying a car from Burnsville Toyota.

Diane

Dec 5, 2014

Decided to "browse" for a new car the day before Thanksgiving. Left driving a new 2014 Avalon. I worked with Mike Althoff.....he was not pushy and listened to my needs. Mike was easy to work with. Love the car and would work with Mike again!

Richard

Dec 5, 2014

Ask for Ken Harris. You won't regret it! I don't usually write reviews because my expectations are rarely met and nearly never exceeded. Ken Harris exceeded all of my expectations and deserves my 5-star recommendation. Ken was respectful, he listened carefully, he let me talk without interrupting, he spoke clearly and quietly. He was totally knowledgeable about the car I had selected. Later, Ken introduced me to Business Manager Dorinda who was also more than patient with all of my questions. She gave me the time I needed to understand each document without being rushed along. I had a good experience at Burnsville Toyota from start to finish. I recommend calling ahead and asking for Ken Harris.

Erin

Dec 4, 2014

I leased my new 2015 Toyota 4Runner through Burnsville Toyota and had a great experience!! They helped me pick out the perfect car for our needs. Ken Harris was great to work with. We've never been happier with a salesperson!

Rob

Nov 25, 2014

We recently bought a car from Ken Harris at Burnsville Toyota and had a great experience. Ken was genuinely interested in helping us feel comfortable. He made sure we got all of our questions answered and even helped us consider some things we hadn't thought of before. He was 100% focused on our needs and very much made the car shopping process pleasant (instead of painful). I would highly recommend Ken Harris to anyone who wants a no pressure, positive experience. Thanks Ken!

Greg

Nov 24, 2014

My wife and I just bought a 2015 Highlander from Burnsville Toyota and Kong Xiong was the sales rep. We were very pleased with the facility itself, and all the people involved in the buying process. Kong was very patient with us, showed us the differences between the LE plus and the XLE, and ensured we got the right car for us. I thought he offered us a fair price for what we got. He was very friendly and did a good job providing us with updates as our car was being built. I would by from Kong again. Also, the business / finance manager (Kasia) was very non threatening and informative. We bought a rust/paint protection package as she did a great job informing us what it covers.

Marian

Nov 22, 2014

I was looking for a new vehicle with reasonable payments after ending a lease through a different dealer. My sales rep Brandon was very patient with my time constraints, yet was able to pick out models that matched my personality, life style, and everyday needs. Sales managers Kevin and Farmer were of great help also during the process. This is my first Toyota, but I already know it won't be my last. Thanks Toyota!!

JEEMEE

Nov 20, 2014

Salesman took personal interest in achieving the most satisfactory product/financial arrangement. Friendly, at ease, approach combined wiith very competent, knowledgeable, thorough manner intuitive to what we wanted. Took all the time we needed to get acquainted with the car's many features. Process was smooth with timely attention to the various steps. A refreshing pleasure! Would recommend the Salesman, Ken Harris, without hesitation.

Michael Banks

Oct 21, 2014

I was very pleased with the service I received from Burnsville Toyota with special thanks to Ken Harris for making it possible

Jeff

Aug 2, 2014

David Holle Was referred to me by the service department. he did an excellent job of going over all my options and helping me decide on the right car.

Tom T (atTheMathProphet)

Jul 16, 2014

I was ready for a terrible experience - I hate buying cars! When my wife and I sat down with Ken it was clear there wasn't going to be a hard sale. He showed us some data, took me right to the car I researched, we test drove it, have me the fair-price value for my trade in (as determined at KBB.com and others), and we ran some numbers. I felt like I could have walked away at any time, there was no pressure, but we bought the car we wanted. Ken was calm, patient, and trustworthy. Go see him, you won't regret it. Ask Jan for him (Jan is the lady at the desk as you enter, she's kind too).

Chris

Jun 1, 2014

I just recently purchased my 2nd Corolla from Burnsville Toyota. My parents have been going there since before I was born and after my 1st experience in 2010 I know why. Great product and great sales and service staff.

Brooke S.

Jun 1, 2014

I went in there in January. I was honest, told them I had bad credit, and they worked hard to get me approved....and not with some two-bit Joey Bagofdoughnuts finance company, but through Toyota....I left with the vehicle that I wanted, and with my head held high. Thank you Mic for all your help!! I would recommend anyone looking for a vehicle to check this place out!!!

Stokewurst

May 27, 2014

Went to untold amounts of dealerships trying to find my first car, but the Burnsville Toyota-Scion really stood out from all the rest. The salesman we had, Dave, was friendly and understanding and didn't push us to purchase anything until we felt we were ready and had found the perfect car. Which we did. While other dealerships put a lot of pressure on you to buy, buy, buy (!), this one seemed more concerned with making sure you got a good deal and a car you'd love for years to come. Hopefully my last experience in car shopping for awhile, but definitely a very, very good note to end on. Highly recommend this place.

New to Minnesota

Feb 12, 2014

This is my 3rd Toyota. I just moved to the Lakevlle area 6 months ago. I heard great things about this dealership from my coworkers. Well, they were right. Hassle free and and a very enjoyable. By far the best experience I have ever had buying a car. Thanks Jack R. for all your help.

Very Disappointed

Feb 5, 2014

A few weeks a go I bought a certified 2010 Corolla from Burnsville Toyota and returned it about thirty minutes later. The whiff of second-hand smoke I thought I could eliminate with a dryer sheet under the seat, became a full-blown stench on the drive home in the sun. Then, the sun visor actually came off in my hand while driving on the freeway. I returned to the dealer, visor in hand, and said I needed to return the car. I was told they have no return policy. They came up with one when I held the visor overhead and announced to the customers on the sales floor that I could see why they had no return policy. I was assured there was no paperwork to sign since it had never been processed. That evening I got a call telling me there was paperwork to process after all. I'd worry about any certified vehicle this dealer has for sale.

Kailey

Jan 27, 2014

I was referred to Dave Holle at Burnsville Toyota by a friend. They told me he was honest, kind, and professional, I would say that is an understatement. I am a single college girl and was in desperate need of a new used car since mine was dead. He did a great job finding me a used Camry that fit my needs and my budget. I too will recommend Dave to anyone looking for a new or used car.

Jeff Pletcher

Jan 23, 2014

When you walk into Burnsville Toyota you immediately get the feeling of comfort. The atmosphere they provide for their clients / future clients is warm clean, knowledgeable, intuitive and professional. Over-all Burnsville Toyota with Patty Burton, Dave Holle, management and the Service Department have kept me coming back for all my personal and family vehicles since 1998. In fact, this may be a bad business decision, but I do not even look anywhere else, when it is time to look for another vehicle, due to the comfort I feel with those individuals previously mentioned. Jeff Pletcher

Tom

Jan 22, 2014

Looking for a vehicle for my 20 yr old daughter. Didn't want to spend a lot of money and wanted her to be on the paperwork so she can make the monthly payment and build credit. I was referred to Liz Sampair from a friend. Car buying is usually just a necessary evil. Well, Liz made it easy, smooth, and fast. Found a very nice, low cost used vehicle for my daughter and she's making the payments!

Happy Customer

Jan 21, 2014

I bought a Toyota Highlander from Liz Samapir, the service was excellent. Liz was easy to deal and very knowledgeable about the products she sells. I was undecided on a vehicle, but after discussing my needs with Liz Sampair the decision was easy. I am very happy with my new highlander.

Davone I

Jan 20, 2014

We bought all our cars from here and they are very nice and good people to deal with and if you need help they alway available for you

David Peterson

Jan 20, 2014

I recently bought a camry from Burnsville Toyota. My salesperson was Sandy Tepley. She did an excellent job. I would definitely send people to her for a car. Her service was far superior to other dealerships I shopped.

Heather

Jan 20, 2014

I was in the market for a used car and heard good things about Burnsville Toyota. I met Dave Holle (salesman) after he listened to everything that was important to me he recommended leasing a new car. I was blown away at how far my money would go and that I could drive a brand new car with free maintenance and warranty instead of a used car. I would recommend Dave Holle and Burnsville Toyota to anyone shopping for a vehicle.

Satail

Jan 2, 2014

I was so grateful that my friend referred me to Burnsville Toyota and especially to Nikhom, salesman. He is so gentle, thoughtful and caring. I was so pleased with his service in completing the sale to me. He showed me all that was available on the lot in my specifications, and let me take them out for a test drive. My regret was that he had to share the commission on the sale of this vehicle because someone else answered the phone when I called Burnsville Toyota to ask a few questions. I called when Nikhom was not available, and that meant that another salesman got half of the commission. Bummer! My service at Burnsville Toyota has been wonderful! From start to finish! I highly recommend this dealership.

Bill and Mary

Oct 17, 2013

We recently purchased a Toyota Sienna and we are more than happy with it. After driving Chrysler's for many years we decided to try something different. Our biggest regret is not changing over to Toyota many years ago! Ken was an amazing salesperson who did whatever he could to get us into what we wanted for what we wanted to pay! Also a huge thank you to Kevin too! There is no doubt we will be purchasing our next vehicle from Burnsville Toyota!

Mansur Ahmad

Oct 16, 2013

We had bought our Avalon from this dealership. We bring our Avalon and Lexus to this dealership for all maintenance work. We are mostly happy. Last week, we went to the dealership to buy a used car for my daughter. The salesman was Nikhom Khatthavong. He was a disappointing person, a literal "used car salesman". He took us out to the lot to show a few Camrys and RAV4s. He knew that we were not buying a car that day, as my daughter wanted to see a few more brands before she decides on her first car. The day was chilly. Nikhom showed us one Camry, and excused himself to attend another customer. He promised that he will be back in a minute to show us the RAV4. We were outside in the chilly day for about 15 minutes. We came back inside the dealership and did wait for him for another 10-12 minutes. Nikhom was nowhere to be found. None of the other sales persons ever asked if we need help. May be this dealership should get some training from Home Depot on customer service. I know my review is primarily about one salesman, who was less than a gentleman. However, I still think there should be better customer service in a place where you intend to spend 20-30K. Our local Home Depot has much better customer service and I spend less than $100 (or even less) when I go there. My previous salesman at Burnsville Toyota was Craig Jensen, and was a nice person to work with.

Toyota fan from Eagan

Oct 8, 2013

I don not write reviews very often, but our experience with this dealership and Kasia was great! Thanks to the entire crew. It was my daughters first new car and they were very easy to work with

Family guy 101

Oct 8, 2013

Not your typical dealership.. Everyone was helpful. I would send in all my friends and family to do business with them. Great dealership!! Thanks to my salesperson Nikom.

Pat

Aug 25, 2013

Have been buying Chevy's for my entire life. I am 84 years old. Met Liz and she sold me on the 2013 Camry XLE. What a nice car, I love it and happy that it is made in the USA. Will always buy Toyota from now on and Burnsville Toyota. Great price, fast, and great service from Liz and the staff

Tim

Aug 25, 2013

I was going to buy a car when my car died. Well, it died on the way to work one day and Liz came and picked me up and drove me to the dealership to lease a 2013 Highlander. Best car buying experience I have ever had. Liz was great, professional, and gave me a great deal. I will definitely recommend Liz and Burnsville Toyota to my friends and family members.

Marcee with the RED RAV4

Aug 23, 2013

I was greeted by a very friendly and welcoming staff and directed to a salesperson that seemed knowledgeable. She listened to me and made a mental note of what was important to me in purchasing a new car. Over a period of a few weeks she would invite me to stop in at the dealership because a car came in that had some of what I was looking for. She helped me come to a decision and ordered the car. Each week she called me to let me know the status of the car and when we actually went in to make the purchase she spent ample time with me going over all the options. The staff from the owner to the people in the parts department have been super friendly, polite and helpful. Buying a new car has always been a stressful experience but not this time. This time it was actually enjoyable!

Highlander owner

Aug 22, 2013

Great place to do business. Upfront and easy to work with. They went ubove and beyond what we expected. Thanks BT

Screwed by Burnsville Toyota

Aug 21, 2013

Once they had my money they didn't care anymore. Get everything in writing and assume nothing.

Just a guy

Aug 10, 2013

WARNING: once they have your money you are on your own DISCLAIMER: I have never written a review. I was so offended by our experience that I had to write a review We bought a vehicle from Burnsville Toyota a week ago and found out the sales associate lied to us. They have no interest in working with you after they've sold you a vehicle. The lie cost us $1,200. Including other frustrations, we also found out they hadn't cleaned the car effectively, hadn't taken care of the dents or scratches, hadn't placed the 21 day license in the window, and didn't provide us with two key remotes for the vehicle (the smell inside the vehicle is overbearing). We have been back to this dealer 6 times in 8 days to try to resolve this issue. I have called, emailed, and driven over there. They have shown no interest in working with us or keeping our business. I talked with every person I could (Tony Brown, the general manager, was especially rude). Every person, once they found out they had our money, said there was nothing they would do (we paid cash). This is not a business you want to give your money to. If I could give them a 0 for customer service I would. We will not be going back and we will be going out of our way to sway people from this greedy dealership. I can think of so many businesses where I've only spent a few dollars and they treated me like they wanted me to come back; they stood behind their product. We spent thousands of dollars here and have been rejected and treated with condescension. We could not be more offended or disappointed.

keepthepeace

Jun 20, 2013

We bought our current vehicle from Burnsville Toyota. Everything went great. Patti was our salesperson and we love her. Only thing is shortly after purchasing the vehicle - it was time to change the timing belt already (was not familiar with Toyota vehicles at that time0. That was kind of a big hit right after buying a vehicle. Today I was chatting on-line with a salesperson trying to get a price of a 2002 Odyssey. The person said someone would be calling me. Why not just let me know the list price? Eventually they have to come up with one! No one ever called. I wanted to go and look at vehicles there tonight but instead went elsewhere and am on the verge of buying one. I think they may have lost out on a sale.

Ada

Feb 18, 2013

This dealership worked with my daughter to get to a price and loan agreement that is workable for her. The financial person took time to explain about credit ratings, how bad ratings happen and how to rebuild one's credit. This was a good experience for both my daughter and me!

Toyota Fan

Jun 13, 2012

This is my 2nd purchase from Burnsville Toyota, both times, I worked with their internet dept, my sale person is Don and Don is easy to work with. He gave me a great deal, the price i got was much lower compared to other local dealers. I Would definitely recommend them to everyone.

dansoi

Apr 6, 2012

I tried to buy new vehicle from toyota dealer in bloomington they were not helpfull the.

Sorry for trusting

Feb 18, 2012

I got a used Subaru Outback from this company. I realize I got it "as is". Four days after the purchase the check engine light came on. The knock sensor was loose. Two days after that the check engine light came back on. The oxygen sensor needs to be replaced. The company's willingness to fix things? The first time they were willing to look at it and depending on what was wrong maybe they would cover it. The second thing - no way, it seems. I wrote a letter to the used car sales manager and got no response. They don't care after you drive the car off the lot.

Hybrid Owner

Feb 13, 2012

I had very good experience with this dealership. I went back many times as I was unsure of what car would be the best fit for me and they were very cordial each time I came. I eventually bought a Prius from this dealership and I would come back to this dealership again for my next car.

Saran

Nov 13, 2011

We recently purchased a 2012 Toyota highlander from this dealership and looked around all the other nearby dealerships but they all didnt have that number of vehicle selections and the color we liked. Also the salesperson Bob did a great job for us to select the vehicle by showing more than 10 different colors and options. He is more knowledgeable and understanding customer requirements clearly and suggesting the options. No hassle or force to buy anything right away. Overall we enjoyed the new vehicle buying experience.

Town and Country

Oct 8, 2011

It was easy to locate the vehicle thru Kelly Blue book and look at the car fax. Impressed by that. They were willing to deal to our price. They did follow up 2 weeks later with concerns we had.