Used Cars for Sale at Burlington Subaru in Burlington, VT

E Booker

Aug 7, 2016

Our first visit was intended to be purely informative; instead, we left in the perfect car! This was largely due to Michael Dykstra who was very friendly, personable, and understanding of our budget and needs. Truly a pleasure to work with!

Disappointed

Aug 5, 2016

I viewed your inventory online and found a couple potential cars however you did not have a price rating on all of them. I filled out your "Get your Eprice" on your website and asked very simply what is the current price of the particular vehicle, what does the body look like, and if there could be any potential issues with it. I was given none of those after asking three times through E-mails and was called another name. I wanted general questions answered before I spent an afternoon browsing other selections and got ignored. Very unprofessional on your part, would not recommend.

Sarah E Dattilio

Aug 5, 2016

My initial experience with the Subaru dealership on Shelburne road was not great. I had filled out some information online and Crystal the internet saleswoman had reached out I made an appointment with her. I have never bought a car from a dealership or gone through this process at all. I usually buy a used vehicle from another person from craigslist or friends. So this is experience was my first in a dealership with a car salesperson and it was very disappointing. Upon arrival to the dealership with my boyfriend crystal met us in a rush and the next hour seemed to go by awkwardly as she handed us keys to different vehicles to test drive, she didn't seem to have time to explain or chat with us, which at the time was fine as we were told she would be busy. Once other people she was dealing with had left and it was just us we had test drove 3 vehicles and were ready to get some information and ask some questions. We sat in Crystal's office and felt very awkward, as I explained above we did not know how this all worked, and our questions remained unanswered or answered in language that was foreign to us. It felt as though she was trying so hard to not be a pushy salesperson that she ended up telling us "I don't care if you like the employees or our cars they sell themselves, you should go look at other dealerships and if you want come back." That was it for us, we got up and left and I went over to heritage where I knew 15 sales people personally and had a line of people wanting to help me with purchasing a vehicle and ACTUALLY answering my questions. I was so close to purchasing a Rav4 (not the car I wanted) just because the salespeople over there felt like a family, and I had a bad taste in my mouth from Crystal. I was telling this story of what had happened with family and my brother mentioned that our mutual friend Collin's mom worked over at Subaru and before purchasing a car from heritage I should go see her. I did just that. Before even meeting Theresa she took the time out of her day for about a week asking me questions about my budget what car I wanted etc. When I finally met Theresa I already felt 200% better about being back in this dealership. She felt like family right away, she was so honest and dedicated to truly helping me get into the car I wanted with my budget. I bought the car of my dreams all with her help and I never would have been in this car without her. I am so happy I met Theresa and she is the only reason I decided to stick with the Subaru family. I will always come back to Theresa for future cars as will my family and friends because this story has been repeated many times since I purchased this car last weekend and it will continue to be heard. I am so satisfied with my experience of purchasing a car and getting to know Theresa! Thank you Theresa we need more saleswomen like you! Thank you for making me feel important and valued! Also, I love my new car every time I see it I smile a grin from ear to ear.

Cwaters

Aug 5, 2016

Theresa took such great care of me! Everything went smooth, I felt like all of my needs in a new vehicle were focused on and my expectations were surpassed. I felt secure and well informed driving off the lot with my new Subaru. Plus, she is so friendly and personanable!

crystal neskey

Aug 5, 2016

Thanks to Theresa Jean I am the happiest car owner ever! She helped me into a 2017 WRX and I don't think I have stopped smiling since she handed me the keys. Theresa was a pleasure to work with, she did eveything she could to get me the best deal, she made sure I knew everyone in the service department and checked in with me after my purchase. If you are looking for a new or used Subaru make sure you go to Burlington Subaru and ask for Theresa, she will make your car dreams come true!

DNC113

Aug 4, 2016

Crystal C was our salesperson. When I say she jumped through hoops to get my financing approved, it isn't an understatement. She worked tirelessly to help me purchase my new vehicle. Every email I sent her was answered promptly, every problem I had she found a solution to. She knew the answer to any question I had and she found me an amazing car! Subaru Burlington and Chrystal now have a loyal Subaru Customer for life! No other dealership can compare!

Helen Lyons

Aug 3, 2016

Crystal Careau was a fantastic sales rep to work with. She is extremely professional, not at all pushy, and very knowledgable. We had a great experience, never felt rushed, and are really enjoying our new cross trek! Many thanks, we'll definitely be coming back!

Kristene Daigle

Jul 27, 2016

Crystal Careau made my experience of buying a car fun! She had complete knowledge of Subaru products and lead me in the right direction to choose which car I should purchase. (forester or cross trek). Thank you again Crystal!

Shreeya Gangwal

Jul 26, 2016

I was in two minds whether to buy a subaru or a honda, but the second visit to this dealership cleared everything. Yes, we opted for the Honda! Because the sales rep never seemed interested in selling the car, it was more like we wanted to buy the car from them but they werent interested in selling the same. Sales rep never tried to find a middle ground or even tried to talk us into committing to buy the car. Extremely dissatisfied!

Amiller802

Jul 12, 2016

Crystal is hands down the BEST car salesperson I have ever encountered. She makes you feel comfortable and doesn't push you into anything you're not interested in. She has a really good sense for knowing when people truly love a car. Thank you Crystal!

evansje

Jun 4, 2016

This is the second time that I have leased a car through Crystal, and once again it was a fantastic experience! I generally find car dealerships uncomfortable, but I honestly look forward to the experience knowing that Crystal will be there. On this most recent occasion I wasn't even planning to take care of my lease which was ending shortly. I had brought the car in for an oil change, and Crystal was there so I decided to stop by to talk about my lease options. And within an hour I had new car. I'm so thankful to have a car dealership and a sales person that I can trust!

Ashley Ann LeBlanc

May 24, 2016

I have never gone to a Subaru dealership and I have never drove a Subaru before until I went to Burlington Subaru recently. Crystal worked with me from the beginning to the end and overall it was a great experience!! Once I test drove a Subaru nothing could compare!! Crystal helped me tremendously through each step and really listened to my requests! If you are looking to purchase a Subaru I would highly recommend working with Crystal.

Randy

May 22, 2016

Went in to trade my wife's car, and dealing with Crystal was so great that I went back a couple days later and traded mine too. Proud Mom! Gave it a personal touch. Will be trading with her again. Thanks. Crystal See you again God Bless.

Jeannie

Apr 23, 2016

I worked with Crysal exclusively for several months before we picked up our car. We actually made the final deal over the phone from San Franciscon when we were on vacation........!Crystal.made very sure we had the car we wanted by searching far and wide.....we will be leasing a new car every three years to come and look forward to working with Crystal....she is a Class Act....Burlington Subaru is fortunate to have her as an employee!We picked up our car yesterday ....we love it.....what a joy!!!

SubaruDriver

Apr 14, 2016

I made an appointment over a week in advanced for my 5,000 mile service and a recall. I arrived at 7:30am and was told my car would be finished by no later than 9:00am so I was fine with waiting. I waited over TWO HOURS. I did not arrive to work until almost 10:00am. When my service was finished I was not told where my vehicle was parked. I asked and was told "It's somewhere over there. Just use your panic button and listen for it." Really? I have never been to a service facility that made you play hide-and-go-seek with your car. Also, it wasn't even parked in the general direction I was told to go in. After wandering aimlessly for a few minutes I walked all the way around to the front of the dealership where I found my car. I get into my car to find an oatmeal raisin cookie. Nice gesture, but if you're going to provide bad service you better make it chocolate chip.

Fct

Apr 11, 2016

Excellent dealershipCrystal , sales person that helped me was fabulous! I was on a limited budget needing s good car good in snow and miles!.She was to patient and answered my Questions never getting annoyed. I ended up purchasing a 5 door suburu Impreza and it is awesome only having had it week

Jessica Kay

Apr 6, 2016

From my online inquiry, to my first phone conversation with Crystal and meeting in person....this experience was a joy. Crystal was helpful, honest and in tune to my needs. I really feel I got a great deal and wasn't forced into a purchase. I would recommend Crystal and Burlington Subaru over and over again. I love my new Outback and every question and/or concern I've had since my purchase has been answered immediately!!

BrittanyP

Mar 31, 2016

Crystal and her team go to great lengths to make sure you get exactly what you want! So happy with my new car! I would recommend Burlington Subaru to anyone looking for a high quality vehicle with incredible service. Oh, and go see Crystal when you go in!

EPreston

Mar 24, 2016

Crystal went above and beyond with helping me buy my new Crosstrek. She worked quickly to find me exactly the car I wanted. When the dealership didn't have it in stock, she promptly offered the option of ordering one. I drove away with the exact car I wanted. Never once were any extras pushed up on me. I was able to get the car I wanted. Crystal was friendly, helpful and communicated often with me. I would recommend this dealership (and especially Crystal) to anyone looking to purchase a Subarau!

VT

Mar 22, 2016

Our initial experience was negative, no real fault of Mike's more of a systems issue. However, after contacting the GM, They made it right and rectified the situation. Steve went above and beyond to make the situation better and got us into a car that fit our needs.

Ngoupil

Mar 9, 2016

Crystal did a great job. Fast and timely responses. Would recommend anyone interested in a Subaru to visit their dealership and use her. Will be a repeat customer.

chelseagr89

Feb 16, 2016

Crystal recently helped me lease a car and she was absolutely incredible!! She was efficient and easy to work with. I will recommend her to my friends and family!! Thank you!!

JCheney802

Feb 7, 2016

Mike was so great. Very helpful and knowledgeable. His friendly way made this the best car buying experience I have had. I cannot recommend Mike and Burlington Subaru enough. I will definitely come back when it is time for a trade.

wb

Feb 1, 2016

We had a great experience purchasing a new 2016 Outback from Burlington Subaru and particularly Crystal Careau. She new the product very well, understood our needs and made the process easy and low pressure. Crystal did not try to fit us into something we did not want or sell options that made no sense, something I have had at other dealers. Thanks Crystal

DJP%%

Jan 9, 2016

Stopped in as my wife's 2015 Forester has a loud noise coming from the left front. I was told either a bearing or spindle. I went to Burlington Subaru for the repair..it is warranty work. I was offered an appointment 10 days out. I explained it was my wife's car and was concerned about the safety of driving it. Could you at least check it. No!! Matt Luce offered..drop it off...and we will try to get to it by the 21st..!! Really..!!! He could just care less about customer safety. I said that's not the kind of service I'm looking for. I left...and came back in 10 seconds later. He and Ashley were laughing. Obviously at me from the looks on their faces. I will never return and never recommend them again. Family members have bought several cars here..the last a new Imprezza...and I mean the LAST!!!!.

ChelseaMorr

Jan 7, 2016

I had purchased a used Forester from Subaru Exeter and had many expensive, unhappy surprises for the short year and a half that I owned it. I was discouraged and jaded from car salespeople, feeling as though I was taken advantage of when purchasing in Exeter, NH. I came into Burlington Subaru on a Monday morning, curious about what my options were for a trade in to either purchase or lease. Phil took the time to listen to my needs and concerns, and originally we decided that leasing would be the best idea to avoid any maintenance problems that I encountered with my Forester. After spending quite a bit of time evaluating my financial options, we determined that leasing was not a tangible option for me. We discussed why I felt so jaded about purchasing a car vs. leasing. Phil then found me my dream car. He found me a 2013 Impreza that met my needs for a vehicle, and was well maintained and barely driven. We took it for a test drive and I was sold. Once I knew it was the perfect car for me, we continued to spend a good amount of time crunching the numbers to find a reasonable finance option. Phil and Konrad (the finance manager) both worked with me to make it all happen. NOT ONCE did I feel pressured, judged, misguided, or taken advantage of. They both really took the time to sit down and help me understand all the terms of my new car loan and what I needed to make it work. I 100% recommend Phil at Burlington Subaru for anyone's next car! This was my first experience purchasing a car all by myself, and I felt confident and well taken care of with this excellent team of people. He's fun, down to earth, easy to talk to, and all about making what you need become a reality. My next vehicle will most definitely be purchased here, and hopefully through Phil. :)

steveb

Jan 2, 2016

I needed a car! My Audi was dead! And I didn't want to dump money into it. My credit was....lousy. I chatted on line in the middle of the night and explained my situation. I was told that a sales rep would be in contact with me. Sure enough, Crystal contacted me the same day. She was very honest and told me my credit was lousy! But in 2 days she found someone who would give me a loan! Overall I will say Crystal and her coworkers have gone above and beyond to take care of a person with lousy credit!!!!! Thank you Crystal!!!

Ian

Dec 24, 2015

This review will summarize the 2 years I've worked with the dealership. The Purchase: I bought my ISM '14 WRX Hatch through Jen Gazzola who worked with me to get a great deal on the car, after coming close to purchasing a car through a NJ dealership (I thought I got a great deal there). I live in the area so I figured it was worth a shot to see if they could match the price. They matched it even with some tacked on extras coming in under invoice. New cars from Burlington also come with free loaner cars during service and state inspections. Since I planned on staying in the area this was a big plus.The Service: For better or worse, the service department knows me on a first name basis. My WRX has been less than stellar in the reliability department, but between this service team and Subaru of America, they have eased the pain. The free loaner car turned out to be huge for me as my car has spent weeks in the shop at times. I've come to them humbly with issues - large and small - and they always do their best to get it taken care of. They've made mistakes on a few things, but I've also had to accept constructive criticism from them on my operation of the vehicle. Ultimately I want to prevent the issues from reoccurring, as do they, so our communication is open and effective for the most part. They probably hate me for how many issues I bring up about the car, but I try to keep my vehicles in tip-top shape. I think they recognize how aware I am with the car and they respect that. Some of the suggestions I made to fix the car or things I caught early on prevented more damage from occurring. I also do my own maintenance and they don't have a problem with it as long as I keep the receipts. This paid off when my engine required a rebuild, Subaru honored the warranty because I followed their oil recommendations along with severe duty change intervals.The recommendations: While at the dealership waiting for a service, I test drove another WRX for the heck of it. I actually went so far as to recommend it to a friend. He ended up buying it (after considering a WRX for years). Many would run from my car as it makes a strong lemon case, but I'm starting to push past the teething issues and actually enjoy it, the best part of owning a new car. A performance one at that.Burlington Subaru has gone above and beyond for me and to the best of my knowledge has been honest throughout. I do try my best not to be a jerk when I'm not happy with something - which I'm sure they appreciate!

Afollan

Nov 25, 2015

I went to several dealerships before finally checking out Burlington Subaru and all the rest of them wanted to do was get me into a car that was way out of my price range. I showed up at Burlington and told Michael my budget and he took care of the rest. I found a car I love and had amazing customer service. I felt comfortable, no pressure to buy, and was taken care of every step of the process.

erikaa

Nov 7, 2015

I've had terrible experiences every time I've interacted Burlington Subaru. In purchasing, a few years ago they tried to sell me the same car - at the same price with a higher monthly payment over a longer period. Same terrible experience with the service dept, my local mechanic performed and identified a known issue with Subaru vehicles and I contacted 1 person who initially scheduled my appointment a month out because he was too overwhelmed with changing tires. Then when I brought it in, they doubted everything I said and told me that unless it's registering a check engine light that the BROKEN part that is under warranty, will just be a nuisance because they wouldn't do anything about it.

Pamela in Syracuse, NY

Oct 27, 2015

I live in Syracuse NY and was desperate to get a 2015 Outback. None was available in the Syracuse area, and I sent out inquiries over cars.com. Within an unbelievable five minutes, Crystal Careau from Burlington Subaru sent me an email with the information that she was due to receive the exact car I wanted at her dealership. We completed the transaction by phone and email, and I flew to Vermont to pick up my car the next week. Crystal met me at the airport and we completed the purchase of my car in a couple of hours. The whole process was seamless and quick and Crystal was the most helpful, efficient, and effective salesperson I have ever dealt with in a new car purchase. The ease with which I was able to drive the car back with a temporary VT tag and register it in NY was a process that I wouldn't have believed was possible, so don't let an interstate transaction scare you off! All of the folks at Burlington Subaru were great, and Crystal Careau is the BEST. Plus I got a scenic drive through Vermont and upstate NY! All around one of the most positive car buying experiences ever!!

Sheilaloveshersubaru

Oct 16, 2015

I purchased a brand new Outback. Got the color and price I wanted. They were very professional. I wanted more for my trade and while they couldn't accommodate what I wanted they explained clearly why it wasn't possible and I understood. I really appreciated the time they took to explain everything in detail and all the features of the car before I left.. I checked out the dealership in Plattsburgh New York and found them terrible and rude. I live in New York and bought in Vermont. Says a lot!

Peterngo

Oct 13, 2015

Crystal Careau of Burlington VT was outstanding from the start of my purchase. I highly recommend my outback and hope anyone looking to purchase one to contact Crystal.I can't wait to go road tripping!!!!Thank you!!!!!!!

Crystal Careau

Sep 24, 2015

Crystal Careau was an unbelievable help, she was considerate and concerned about my budget, she went out of her way numerous times to help me and get me a dependable car. I recommend her to friends, family, and anyone looking for a reliable vehicle.

bhammond

Sep 17, 2015

I went into Burlington Subaru having never drove one before. I explained my needs in a vehicle and Phil knew exactly what I wanted. He had a no pressure attitude and showed me how car buying should be. In the past I've had some bad experiences with sales people pressuring me to buy something I really didn't want and Phil was nothing like that. Phil was very knowledgeable and a down to earth man. I know that no matter what he will be there if I have any questions or concerns. He was very understanding of my needs and did everything he could to accommodate them. I highly recommend Phil and will defiantly see him again when it's time to trade it in. I'm so happy with my Subaru Legacy though it might be a while!

JD

Sep 17, 2015

My wife and I recently bought a Subaru Outback from Phil Sheridan, and it was a fantastic experience. We test drove the Outback and a Forrester, and Phil was extremely knowledgeable about both cars and provided valuable insight into how both work. When we made the decision to buy, we worked with Konrad on financing, who provided all the information we needed. The customer service interactions have been excellent - the dealership was flexible and provided us with a great deal up front. We're looking forward to a long relationship with Burlington Subaru.

JD

Sep 17, 2015

Phil Sheridan made our buying experience as easy as possible. Everyone at Burlington Subaru was extremely friendly and helpful. We knew what we wanted, and weren't pressured into buying any add-ons or steered towards something else. The quality of service was outstanding, and my wife and I are very happy with our car and look forward to a long relationship with the team here.

Subaruvtvt

Sep 3, 2015

Brought a 3 year old vehicle in for an inspection. They failed it for wear parts that I had recently replaced myself. I brought the vehicle to another garage in the area. Not just a mom and pop shop. They passed it no problem. They are just trying to get a fast buck. I will never recommend this dealership. It's a shame because I love Subarus. I will go out of my way to not do business with these con artists. They give mechanics a bad name. I figured I would be nice and email the dealer before posting on sites like this. They then started the groveling and asking to reinspect the car. Why would I do this? You already proved you have no idea what you are talking about. Do it right the first time and you don't have to worry about repairing your reputation. The counter people were at least nice.

mad

Sep 2, 2015

Year old Subaru Outback Wagon needs a new transmission. Dropped off the car and the woman in service very pleasant. While the repairs were covered under warranty, the car now has a brand new dent/scratch in the passenger's door. Immediate reaction from the dealer, not our problem, read the sign that says not responsible for damage if the car is in the parking lot. Not even an apology. Not the first time the service department has been rude or unaccommodating. Find another dealer to go to!Update: Today the dealer buffed out the scratches, but the door still has a dent. Thank you Ashley.

Noel

Aug 18, 2015

I had a great experience, keep doing what you're doing! From the minute we met Crystal we knew we were in good hands. We had done our research ahead of time on pricing and ratings but Crystal was both thorough and patient in helping us get the right Subaru to suit our needs.We have had the car for almost 2 whole weeks now and it exceeds our expectations.We would highly recommend both Crystal and Burlington Subaru.

Noel

Aug 18, 2015

I had a great experience, keep doing what you're doing! From the minute we met Crystal we knew we were in good hands. We had done our research ahead of time on pricing and ratings but Crystal was both thorough and patient in helping us get the right Subaru to suit our needs. We have had the car for almost 2 whole weeks now and it exceeds our expectations. We would highly recommend both Crystal and Burlington Subaru.

lylack

Aug 8, 2015

My car buying experience was like no other. I was sent to get quotes for a car because work comp was buying me a car. I didn't have a budget or any idea when the purchase would be made. Chris Tetreault was very patient and helpful. I had to test drive cars several times and he was always accommodating and very informative about the special features. It took over 18 months but finally the checks arrived and Chris made sure I had the color I preferred and the add ons I wanted. He was never pushy, he checked in every now and again to check on the process. He's an honest, friendly and very knowledgable salesman. He even booked me for my first service appointment! I would send any one to see Chris about a car. My friend recommended me to him and I am so happy she did. I am very happy with my Subaru!

Dino03

Aug 1, 2015

I recently bought a car from Michael Dykstra. He was a great salesman and I especially like him as he was not pushy. He was helpful, knowledgeable, but I did not feel pressured by him through out the process. I had an issue that had to be fixed and he went above and beyond to help me. This has been the best car purchase and I want to thank Michael for his help. If you are looking for a new car, please go see Michael Dykstra at Burlington Subaru.

robanna

Aug 1, 2015

Of the three Vermont Subaru dealerships that sell Subaru, Burlington is by far the best one. Crystal Careau, a sales associate there, responded promptly to my email inquiry and she was honest, straightforward and responsive. We had a fair and no-BS negotiation and came to an agreement on the price of a new Forester very quickly. That price never changed, and there were no gimmicks or other unfair practices.Crystal sells a lot of cars, and there's a goo reason for that--she's fair-minded and good at what she does.

Micky T.

Jun 18, 2015

This was our first time looking to buy a Subaru and found Crystal Careau to be an awesome salesperson to work with. She's extremely knowledgable and not at all pushy which was very much appreciated. When we couldn't find exactly what we wanted on the lot she found it for us elsewhere and it arrived in 2 days.

rcampbell2006

Jun 16, 2015

I worked with Crystal to buy an Impreza a little under a year ago. It was such a pleasant and hassle free experience that it was a no brainer to return to her to buy a new Subaru when my Impreza was recently totaled. I would highly recommend her to anyone out there looking to purchase a Subaru! She is informative, friendly and listens to your wants and needs and doesn't waste your time.

mikeyhikesit

Jun 13, 2015

they had the car i wanted at a great price. No running around, got in, drove the car (it was awesome) got down to business, got a reasonable rate on my loan and they worked with me having very little down due to some previous car complications. I was out of there in only a few hours for everything, the test drive, the financing, the details and the bells and whistles. the car is great and people made things really easy. i'll be getting my service done there and will definitely shop there first when replacing this vehicle.

chloebean13

Jun 9, 2015

I give Burlington Suburu a 5 out of 5 star rating because they made buying a car as least stressful and easy as possible. My experience couldn't have been anymore pleasant. Everyone I ran into was extremely friendly and helpful. Especially Michael Dykstra my sales consultant, his knowledge of the inventory and what would work best for me was simply spot on. I will be sure that when I need my next set of wheels Michael and Burlington Suburu are my first stop.

ryanbradley82

Jun 2, 2015

The sales person I worked with Crystal Careau. I found her to be VERY accommodating, listening to my wants and needs for my new car!

SV83

May 26, 2015

Helpful salespeople, friendly, convenient, but not a huge selection at the time I was looking

pkorpob

May 13, 2015

Crystal was my salesperson and she did an excellent job. She gave me her real thoughts about pricing, features, etc. She was super informative and basically let me ask every question and allowed me space to negotiate. You really do get what you pay for though with a Subaru! I've been driving my car for only 3 days now, but I love it and I have no regrets. She definitely gave her input and talked to me about her own experience of having a car and family and what made sense or what might be a waste of money (and savings for me). I appreciated the balance between honesty and trying to do her job well. I felt she was on my side in the process. The interesting part is that dealers often try to not let you leave without at least pushing you a lot to buy or lease. I was the one who said I wanted to buy (maybe I gave the impression I wasn't going to buy that day). Well, I did, and I'm glad that I felt I was making my own decisions in the process. I love that I'm in my first car, that it's new, and that I actually really love it.The dealership also is located near food (you know you need it to not get a headache), has refreshments, wifi and ipads for use. If I ever need a newer car/upgrade, I know I can go back and get something good.All it took on my end was a lot of research and homework before and I think everyone respected the fact that it wasn't easy to trick me into anything just because I knew too much about the buying process as a first time and young car buyer.Thanks and I look forward to our continued business together!-Jack K.

pkorpob

May 13, 2015

Crystal was my salesperson and she did an excellent job. She gave me her real thoughts about pricing, features, etc. She was super informative and basically let me ask every question and allowed me space to negotiate. You really do get what you pay for though with a Subaru! I've been driving my car for only 3 days now, but I love it and I have no regrets. She definitely gave her input and talked to me about her own experience of having a car and family and what made sense or what might be a waste of money (and savings for me). I appreciated the balance between honesty and trying to do her job well. I felt she was on my side in the process. The interesting part is that dealers often try to not let you leave without at least pushing you a lot to buy or lease. I was the one who said I wanted to buy (maybe I gave the impression I wasn't going to buy that day). Well, I did, and I'm glad that I felt I was making my own decisions in the process. I love that I'm in my first car, that it's new, and that I actually really love it. The dealership also is located near food (you know you need it to not get a headache), has refreshments, wifi and ipads for use. If I ever need a newer car/upgrade, I know I can go back and get something good. All it took on my end was a lot of research and homework before and I think everyone respected the fact that it wasn't easy to trick me into anything just because I knew too much about the buying process as a first time and young car buyer. Thanks and I look forward to our continued business together! -Jack

rexxed

Apr 30, 2015

I had a great experience with Crystal Careau at Burlington Subaru. She went above and beyond what she needed to. She did not push me to buy anything the first time I went in just to look. I went back a few weeks later to buy from her. Everyone at Burlington Subaru I dealt with were very professional and courteous. The car came with a small Crack in the windshield that was my only complaint. But I told them about it and they fixed it right away. Crystal even drove the car to my house to drop it off when I couldn't make it there to pick it up after it was fixed. She already sold me the car so that was something she didn't need to do. I would buy from her again and recommend anyone to go to her or there. thank you again Crystal.

Lisa

Apr 28, 2015

I bought a new Subaru Forester at Burlington Subaru and Crystal really helped walk me through the process. She also took a lot of time to help me learn the new technologies, as I had had my old Subaru for over 10 years, and things have changed a lot in that category.

Kheald

Apr 27, 2015

Bought my first car with mike at Subaru in burlington and had a great experience! He was very helpful and made the entire process very easy with no stress! I would highly recommend him! Thanks Mike for my new car!

DJB

Apr 23, 2015

I just drove away from Burlington Subaru with my new 2015 XV Crosstrek, and was much more happy with my car-buying experience than I expected to be. I only buy a car about once every 15 years, so I am inclined to be suspicious of the process, but Crystal was great to work with: no pressure, showed me (and later my husband and me) the Crosstrek in detail; and helped us compare it with the Outback and Forester. She spent all the time we needed across 3 evenings to answer our questions and do all the paperwork to complete our trade-in and sale. I researched the final price of the Crosstrek with others, and I feel like we got a decent price.Why only 4 stars? Not because of Crystal; but perfection is hard to come by, and I think Burlington Subaru might have given us a bit more for our trade-in; and the dealership is getting cramped in its present location.

JulieSieg

Apr 22, 2015

My husband and I went to test drive the Outback and it was love at first site :) We worked with Kristin to test drive and investigate our best options. Kristin was super friendly and very informative. She offered us choices and gave us the space to make decisions. When we left to do some comparison shopping she asked if we would check in with her before making a decision. This was just what we needed to know and frankly it did not take much comparison to come back to Burlington Subaru. Since buying a car is not something I do very often, it was nice to know that I could trust the salesperson to lead us through the process in an honest and informative way. We ended up buying a beautiful 2015 Outback which is a joy to drive! We left feeling that we made the right decision, got the right price and would be taken care of in the future. Thank you Kristin!

Karen

Apr 21, 2015

We had purchased three Subarus starting in 1997 so when we decided to trade in our 2005 Forester we went to Burlington Subaru first.. Our 05 was a $28,000.00 car when new (turbo) and was well treated.....Burlington Subaru offered us $1,500.00 for it ..... Said too much mileage, turbo too hard to sell, .....totally did not care....gave us a sob story about how hard used cars were to get rid of.Now there is a big new campaign out on TV saying how long you can drive Subarus and how well they retain value.....that may be true other places but don't try it at Burlington Subaru.

Flybaby

Apr 18, 2015

Although I believe a lower price for the vehicle could have been offered, the dealership and salesperson were willing to negotiate. Frankly, though, the car I previously owned, I purchased off the showroom floor less than a week after she had arrived in country. It has been fifteen years since that purchase; I loved that car and the ride she gave. This time, decided on make and model for its history of longevity -- having several close friends who have owned these cars. My decision was also based on lower cost. I did look at these cars at several dealerships, deciding that buying closer to where I live was a good idea.

Jason brace

Apr 14, 2015

My wife and I tried almost every car on the market and couldn't find the fit that we wanted and needed. We made our last stop at Subaru and could not have been happier with the time and effort that kristin and the team put into our sale. We were in the office on a Friday night until 7 pm to get all the paperwork done and they were closed but they stayed to help us get into our new car. Thank you for all your help and effort.

jbaron1

Apr 14, 2015

I just went to Burlington Subaru last week to get my car looked at, and they were very unfriendly, and were very rude to my fiance on the phone. When he called to speak with them they hung up on him after answering. They also told me that I needed to replace my head gaskets on my Subaru impreza with only 95,000 miles on it! I went to three other garages for other opinions and they ALL told me that they did not need to be replaced at all! Burlington Subaru quoted me almost $3,000 dollars to get what I needed fixed and told me I would not be able to sell my car in the condition it is in for a very high price. They also told me I needed a new timing belt, rear wheel barring and sway bar links and I didn't need any of those things either. My total for repairs at a reliable garage in my area was $75! I would NOT recommend this dealership to anyone! They are simply trying to suck money out of their customers and are very unreliable! I will NOT be returning ever again! Terrible experience!

jenntracy4

Apr 14, 2015

My fiance and I went into Burlington Subaru on Saturday in hopes to lease an Impreza Hatchback. Chris Cassidy made that happen for us a few hours later. It was straight forward and exactly what we needed in customer service. Konrad was another awesome guide in the process of financing. He had a great positive attitude and a helpful hand with information we found very valuable. Experiences with both Chris and Konrad were above and beyond. If you're looking for a breath of fresh air in your car search, start with Chris Cassidy!

mattfrompa

Apr 14, 2015

I drove all the way from PA to buy the exact used Nissan Frontier I had been looking for at Burlington Subaru for a fantastic price. Even though I wasn't buying a Subaru from them Crystal Careau was awesome. I found the truck online, contacted her by email, and bought the truck within 24 hours. She sent me additional pictures and a video to assure me of the truck's condition before making the trip. When I got there everything was done smoothly. No hidden costs or add-ons. She even cut balloons down from the ceiling so I could take them home for my daughter on her birthday. Overall it was the opposite of what I expect when dealing with car salespeople.

Sarahc

Apr 10, 2015

I went to Burlington Subaru not having any idea what I wanted or needed. My current car was on its way out and it was time for me to purchase a new one. I brought my friend along for moral support. As soon as we walked through the door, Kristin was there greeting us and asking how she could help. I had been very nervous of this process, but as soon as I started talking with Kristin I immediately felt at ease. She priced out the cost for purchasing and leasing a new Subaru and broke down the monthly payments and explained the difference to me. Soon after talking with her, I realized that leasing was the way to go for me. At this point I knew that I wanted an Impreza. We went and test drove a few and within a few days I was driving away in my first NEW car. Thank you, Kristin. You rock!

Ruhl

Apr 7, 2015

I went to go browse new Subarus for my wife's birthday and ended up leaving with a brand new Forester and a fantastic Sales person to send my family to. Crystal went above and beyond for us and me smiling throughout the entire process. She never once pushed, really listened to me and even had a great personality. Thank you Burlington Subaru, Brady and Crystal for making this my best experience ever.

nbdoyle

Apr 5, 2015

My fiance and I stopped by on a Friday evening to test drive a couple of vehicles we were interested in leasing. Chris Cassidy put us in the right car, answered all of our questions and provided an excellent overall experience (we kept him after hours on a Friday). Chris welcomed us back, to go over the vehicle with him after driving it for a couple of days. After a quick chat he had the service team replace a missing part while we ate lunch! Great service!We are very happy with our decision and would 100% recommend to a friend - ask for Chris!

Adam

Mar 31, 2015

I went to look at buying a new car but wasn't sure about what kind of purchase I wanted to make, ie lease, new, used. I thought it was going to be difficult to see all the different options and was overwhelmed trying to figure it out online, and I'm proficient in computers, there's just so much online and you can't really identify what your getting for what price, whatever. I knew I wanted a Subaru, so I went in to look at the stickers, still thinking it was going to be a hassle to go over everything. I walked in and about turned around thinking there was no point, I don't know how to start. Then Kristin came up to me and said hi and we started talking. From there it was easy going and stress free. Basicaly she just asked me what I wanted in a car and what I was looking to spend. She came back with all my options real quick and showed me what the possibilities were according to what I wanted. Kristin was chill and easy to talk to. And next thing I knew I had what I wanted for under what I thought I was going to spend, and all the tax, registration, plates, everything was all done, I could just get in my car and go. So easy. Thanks Kristin.

Leah I. Korce

Mar 28, 2015

I had been debating trading in my Volvo XC70 for a few weeks, and stopped into Burlington Subaru to test drive a few vehicles. Michael was super patient with my indecisiveness, straight-forward about pricing, and super sweet to deal with throughout the process. I'm a pretty no BS type of gal, and was dreading the typical 'salesman' pitch. I got none of that from Michael. I did, however, get a great price on an awesome Limited Forester, excellent customer service, and drove away feeling really happy with my decision. Super easy and painless process all around. Michael is awesome - go see him at Burlington Subaru for your next Subaru purchase. You'll be very happy you did. Rich was also great as well - and funny.

ted36928

Mar 26, 2015

Michael Kiessling exceeded my expectation and was outstanding in providing and guiding me to buy my first brand new car. It is my first time to buy a brand new car so i feel so anxious and doubtful. But Michael Kiessling was able to provide me with great service and answers all my questions with mastery and proficiency. I am happy with their great service.

Subaru14

Mar 22, 2015

Michael was great to work with. He made the process of buying my Subaru a breeze. He handled all the details professionallyfrom selecting and ordering the right model to completing the paperwork and purchasing the vehicle. Through the whole process, Michael always kept me informed and answered any questions I had. I really appreciate the great experience I had with Michael and Burlington Subaru and would recommend them to anyone looking to purchase their next vehicle.

benjenkins

Mar 21, 2015

Michael was very helpful and easy to work with. He helped me lease my first car and I could not be any happier with it. He made the process for a first timer very simple easy. He was very knowledgable and friendly. Thanks again!

Subaru.Heeler.Approved

Mar 19, 2015

My last car was an '02 Subaru Outback that I bought from a family member, and, while I loved it, when I learned it had a major engine failure after owning it for only a year, it was time to upgrade. I had heard good things about Burlington Subaru, so I went there first. I knew I wanted either an XV Crosstrek or another Outback. Michael K. was patient and knowledgeable and helped me decide which car would be better for my lifestyle--on a budget with two dogs. He helped me build a lease plan that worked, and it was an awesome decision. Very happy with all of the service I received, and all of the people I met. "Grr" will be going in for her 5,000-mile checkup soon, and we look forward to a long partnership with Burlington Subaru.

Angela

Mar 18, 2015

In the past, I've always purchased used cars that seemed like a deal but only turned into unfortunate unexpected baggage. It was time to look into a newer and safer car, and I had already decided it was going to be a Subaru. After finding a Subaru Legacy online I was interested in, not only did Crystal respond in a timely manner - she even drove the car to my work at lunch for a test drive. Now that is going up-and-beyond. Throughout the entire process, Crystal Careau was able to work with me to ensure the payment worked with my budget, she explained the maintenance packages thoroughly without putting any pressure into the sale, as well as turning what I thought a stressful car buying process would be into an exciting event. I could not be happier with the excellent service, expert advice and my new Subaru Legacy. Thank you Crystal Careau and Burlington Subaru. You guys are the best.

ccouilla

Mar 17, 2015

I know I can always count on the excellent customer service and that I will be well taken care of by the trusted sales team. After losing my Impreza in a bad accident I knew I wouldn't feel safe in anything but a Subaru. This is the second Subaru that I have bought from the dealership and I wouldn't have gone anywhere else. Paper work was quick and painless and Mike made my transition into driving again easy.

Aarhammond

Mar 17, 2015

Second vehicle from Mike at Subaru and he didn't fail to impress! The dealership was busy, but Mike got me in, through the paperwork, and out in record time! Safe to say my next vehicle in the future will be coming from Mike as well.

Eugene L

Mar 17, 2015

I've bought my Forester from this dealership and all my experience were the best I had before. When I had to change a tire they gave me the best price in the local market. Same for winter tires. These guys are awesome.

Tark

Mar 7, 2015

This car buying experience was the easiest and most pleasurable that I've had. Our sales person, Crystal Careau, was great to work with. The car price offered matched my research and I didn't have to wait for the 'magic behind the curtain' to get an answer. I got a a fair price for my trade in and the financing option was great. Most importantly though, I love the car!

lisavt

Feb 10, 2015

Crystal Careau was very knowledgeable, really responsive, and she helped me find the right car (and the right deal) for me. I enjoyed working with her and would recommend her highly. She was friendly and personable. She was quick to answer all my emails, didn't pressure me, and emphasized that she would continue to answer any questions after the sale.It was my first time buying a new car and Crystal made it easy.

Lisavt

Feb 10, 2015

Crystal Careau was very knowledgeable, really responsive, and she helped me find the right car (and the right deal) for me. I enjoyed working with her and would recommend her highly. She was friendly and personable. She was quick to answer all my emails, didn't pressure me, and emphasized that she would continue to answer any questions after the sale. It was my first time buying a new car and Crystal made it easy.

AStarr

Jan 23, 2015

My first time purchasing a new vehicle was a great experience. I was referred to Mike by one of my coworkers. I had originally gone to Freedom Nissan and did not have an overall successful experience. The sales staff was only concerned about the sale, rather than customer service. I thought I had my heart set on a Nissan Rogue, until I test drove the 2015 Subaru Crosstrek, which in the end, I ended up purchasing. My coworker told me that I wouldn't regret going to see Mike Dykstra at Subaru - I was promised a great experience whether I ended up buying the car or not and to my surprise, this was the case. As soon as I met with Mike and told him what I was looking for, I knew he was more concerned about the customer service, rather than the sale. He was not pushy like your "normal" car salesman and was very responsive whenever I had a question. Once I decided the color and style I wanted, Mike went out of his way to get me the exact car I was looking for. When it came time to purchasing the car, Mike came to pick me up at my place of employment and drove me to the dealership to get the car. All in all, if someone tells me they are looking for a car, you better believe I will be telling them to go see Mike. I appreciate everything that he did for me and look forward to the next time I buy a car - you bet I'll be going to see Mike!

Theavt

Jan 13, 2015

My 2015 CRosstrek XV is 4 days old so I cannot comment on repairs or facilities. However, I can recommend the Crystal Careau as a salesperson. Since I did not know which model of Subaru I wanted it was necessary to drlive a number of them. She showed great patience and knowledge as we test drove various cars. There was never "car sales pressure" from her. When I made my decision we worked on the availability and price. The car came in earlier than promised and I could not take immedite possession but Crystal made sure that was not a problem. Then when I did call to complete the buying process, she created a convenient time even though it was short notice. I am heading there tomorrow for Crystal to explain the many features on the car. If you are looking for a Subaru, I suggest you seek her out for a professional and positive experience.

Thea vt

Jan 13, 2015

My 2015 Crosstrek XV is 4 days old so I cannot yet comment on repairs and service. However, I can recommend the salesperson who is Crystal Careau. As i was not sure which model Subaru I wanted, her patience and knowledge helped greatly in my selection. I had to drive a few models and she came with me for road tests --very calm and pleasant. We worked on availability and price and came to a mutual satisfaction. I am headed down there tomorrow so Crstal and review all the features in the car. She is a very competent salesperson and hope you work with her if you are looking for a Subaru.

NateR

Jan 2, 2015

I visited Burlington Subaru recently because I purchased a new vehicle there two years ago which was unfortunately totaled recently. In the past 2 years I have been extremely satisfied with the service the staff has provided to me, and the quality engineering of my Impreza. This recent experience was no different. Crystal Careau is an absolute pleasure to work with! I had a lot of questions, and Crystal answered all of them with patience and ease. Despite some issues with availability of the vehicles I saw on the website, Crystal was able to find the right car for me at a great price. I could not be happier. She is very professional and makes the buying process easy. I would recommend Burlington Subaru, and especially Crystal's expertise in Sales, whether you already know what you want or if you need expert guidance finding the right car for you.

NateR

Jan 2, 2015

I visited Burlington Subaru recently because I purchased a new vehicle there two years ago which was unfortunately totaled recently. In the past 2 years I have been extremely satisfied with the service the staff has provided to me, and the quality engineering of my Impreza. This recent experience was no different. Crystal Careau is an absolute pleasure to work with! I had a lot of questions, and Crystal answered all of them with patience and ease. Despite some issues with availability of the vehicles I saw on the website, Crystal was able to find the right car for me at a great price. I could not be happier. She is very professional and makes the buying process easy. I would recommend Burlington Subaru, and especially Crystal's expertise in Sales, whether you already know what you want or if you need expert guidance finding the right car for you.

firsttimecarowner

Dec 28, 2014

Crystal was very knowledge and went out of her way to inform me on the Subaru cars, financing packages and the best fit for me. Very professional, great experience! Highly recommend both Crystal and the Burlington Subaru dealership!

firsttimecarowner

Dec 28, 2014

Crystal was very knowledge and went out of her way to inform me on the Subaru cars, financing packages and the best fit for me. Very professional, great experience! Highly recommend both Crystal and the Burlington Subaru dealership!

'11 Impala

Dec 23, 2014

We were in need of safer, more reliable transportation. We had been searching local dealer's online inventory for a while when we came across a 2011 Chevy Impala. The year, mileage, and price were great, making this deal hard to beat. We set up an appointment online to come in and test drive the vehicle. When we arrived at the dealership we met Beth Grady. She sat down with us and informed us tha our options were limited. Our credit scores could have been alot better, that's for sure. Even though there were some hoops we had to jump through, she was able to get us into our Impala. Thank you Beth and the finance team for making it happen. We would also like to thank the sales manager and service department. We had a noise that started coming from the rear of the car.within the first month of ownership. We called Beth who set up an appointment for us with the Service department. Tech diagnosed vehicle, and found a minor issue (bad swaybar link). They replaced it at no charge and made me even more happy with them. Not many dealerships left that are this willing to keep customers happy. The Burlington Subaru Team Rocks! If you or someone you know is looking for a great deal on a new or used vehicle, this is the place to get it. They have a great no-pressure sales staff as well as ASE certified techs to both get you on, and keep you on the road. We HIGHLY recommend Burlington Subaru for all your sales and service needs!!!

Klertola

Dec 17, 2014

The experience of purchasing my son's first vehicle was an absolute breeze thanks to our saleswoman Crystal who understood my time was limited and valuable. Friendly, professional and courteous with a genuine smile, Crystal put me right at ease and understood our needs and what we wanted in a vehicle and price. She found us the perfect vehicle and exceeded all of my expectations. I highly recommend Crystal and will most definitely be working with her again.

Mkuehne

Nov 29, 2014

Just received my Subaru Forrestor after an exceptionally pleasant sales experience with Crystal Careau. She was also most helpful with the trade in of our Prius V. Rich Trace also gave sound advice.

Jay Nagel

Oct 24, 2014

As residents of Northern New York this was our first experience buying a car out of state and thanks to Crystal Careau, we happily purchased a 2015 Outback from Burlington Subaru. This is our 4th Outback and we now regret we didnt visit Burlington for the other three. Crystal was most informative and helpful answering our questions along with being a pleasure to deal with. She went the extra mile to arrive at an agreeable price and to put us in the car as soon as possible after it arrived. We shall definitely call Crystal at Burlington Subaru the next time were ready to trade.

Astute customer.

Oct 2, 2014

I take my vehicle, which I purchased from this dealership, in for my free oil change (part of my warranty) and always leave with something else wrong and having to spend extra for repairs. Everytime I made a visit here one of my vehicle's lights was suddenly not working and they would attempt to charge me $60-70 to change a light bulb on a vehicle they know inside and out. Unless you blindly accept what they say, they will treat you well but, if you question them, they become appolgetic and dismissive. I had another incident where they were charging me to "tighten" my loose heat shields and my local mechanic told me the sound was my timing belt about to tear. I have exhausted my patience and I no longer go to this dealership for a free oil change because it is cheaper to pay for one from my honest, local mechanic.

Ann Hawksby

Sep 20, 2014

It was a very busy day, but I still had top notch service from Crystal Careau, she was very personable and that made me feel comfortable. She cared enough to give me different options/scenarios and let me make my decision. I LOVE my Subaru!!!

lmom13

Sep 15, 2014

I had an excellent experience dealing with Crystal Careau at Burlington Subaru. She was very informative and helpful. She knew we had a short window to work within and she moved things along nicely. She knew the car and features and got through paperwork in a timely and accurate fashion. She was a pleasure to work with.

Linda

Sep 15, 2014

Excellent service received from Crystal. She was knowledgeable, friendly and could answer all questions we had.

STMRVT

Sep 11, 2014

Thank you Crystal for you patience, knowledgeable, patience, and professionalism while I was going through the process. I usually hate buying cars but you made the process easier and tolerable (and even enjoyable!). Thank you also to Nicole. PS My son loved his birthday card that Crystal made for him.

sarashrugs

Sep 10, 2014

Crystal was a pleasure to work with from start to finish. Friendly knowledgeable and sincere she made the whole shopping experience easy and satisfying. Left the dealership happy about my car and the price!

Sara

Sep 10, 2014

Shopping for and buying my new car with Crystal at Burlington Subaru could not have been any nicer, particularly because I had just been to another Subaru dealer prior to visiting Burlington Subaru and had left that experience feeling very unhappy and poorly treated. The entire team at Burlington Subaru was warm and friendly and the whole experience was very pleasant and rewarding. Crystal is friendly, knowledgeable and very helpful.

johnnychuck

Sep 9, 2014

Called to get info. sales person was very rude and couldn't be bothered, not at all helpful. Just looking for a lease quote, Sorry to bother you I will go elsewhere!

genevievemarie

Sep 6, 2014

I recently needed to purchase a vehicle - and kind of quickly. I stopped in on the Saturday before Labor Day (a busy day!) and met Chris Cassidy, who sat down and talked to me about my options and pulled up cars for me to test drive. I narrowed down my choices but had to run to work, so I made plans to come in the following Wednesday. After calling to set up an afternoon appointment, I walked in, sat down with Chris, and started the paperwork to purchase my certified used Subaru. Within an hour, I was out the door, with a great rate that matched what my credit union offered, and driving home with my new ride. Overall, a great experience with a wonderful, non-pushy, classy salesman. Highly recommended!

asurpren

Aug 28, 2014

Back in May of this year I contacted Burlington Subaru and worked with Michael Dykstra. He was upfront, honest, and very friendly. I told him that I would come back to him within 4 - 5 months time and give him my business. True to my word, I bought a brand new Subaru Crosstrek from him yesterday. He is without a doubt, the best salesperson I have ever worked with in buying a vehicle. And I have bought several cars throughout my lifetime. I would highly recommend him if you want a no pressure sale, friendly service, an all around great honest to true guy. :) He is the real deal and didn't make me feel pressured in any way. I wouldn't hesitate recommending him to anyone who wants to purchase a new or used vehicle. Thanks again Michael! Amy Surprenant

Joe V

Aug 5, 2014

I want to thank Chrystal for the no pressure buying experience . I needed a car for my daughter and she helped us find the car in the budget she was looking for. I would recommend her and Burlington Hyundai to anyone looking for good and non pushy service and sales.

jcpoulin

Jul 25, 2014

Dealing with Crystal was the most hassle free car buying experience I have ever had. Crystal was professional, friendly, and courteous. We were not pressured in any way and we were in and out of the dealership in a very short time. The bonus is we love our new Subaru!

rcampbell06

Jul 7, 2014

Crystal made the whole buying experience quick, painless and hassle free! She was true to her word and got the job done efficiently! I would highly recommend her to anyone looking to buy a new car!

Pete

Jul 2, 2014

Buying a car can be an intimidating, and sometimes complicated process. My family needed a new car and were taken care of with such kindness, and patience that we wanted to let others know of our experience. The moment we walked onto the lot, we were greeted by Chris Cassidy. He welcomed us with a friendly smile and proceeded to guide us through the process with ease and care. We left with a 2011 Outback and absolutely love it. Chris was knowledgeable, kind, and open while going through each of the steps necessary to make the deal worth while. Rich was awesome in arranging our financing, and overall the entire experience was super positive. Thank you Burlington Subaru and to Chris Cassidy for your help in making it a painless experience.

STMR

Jun 29, 2014

I have been buying cars for almost 40 years and this is the first time ever that it has been an enjoyable process! had done my research so I knew exactly what I wanted. Crystal understood and respected what I wanted and did not try and high pressure me into a more expensive car- smart move because in less than 3 hours I had exactly what I wanted and purchased the car she showed me. Thank you Crystal!!! You are great at your job- never change your sales style. I will definitely recommend you to my friends!!SR

STMR

Jun 29, 2014

I have been buying cars for almost 40 years and this is the first time ever that it has been an enjoyable process! had done my research so I knew exactly what I wanted. Crystal Careau understood and respected what I wanted and did not try and high pressure me into a more expensive car- smart move because in less than 3 hours I had exactly what I wanted and purchased the car she showed me. Thank you Crystal!!! You are great at your job- never change your sales style. I will definitely recommend you to my friends!! SR

PeterM123

Jun 15, 2014

Came in with my two boys to trade in our old Subaru for a new one for them to share while away at college. Crystal made the whole thing painless and easy. I would definitely recommend her to anyone looking to purchase a new or used Subaru.

JMain

May 20, 2014

The car buying process was a difficult one for me, as I was searching for my first used car that was a step up from the standard "beater." I had been in contact with Crystal Careau for several months trying to find a vehicle that matched my lifestyle, my feature needs, and my budget. Crystal always responded promptly via email, and made the entire process very simple. The vehicle I purchased was in impeccable condition, and I was provided records of work that had been done by the dealership prior to purchase including brand new tires and brakes! Definitely made the value of the car even better and saved me a trip to the shop. Crystal even went so far as to deliver my vehicle directly to my office because I did not have time to pick it up before she left the office. She had everything prepared, cleaned, and ready-to-go! I will be recommending Burlington Subaru and Crystal to my friends and family.

natashalsala

May 8, 2014

My 12 year old Subaru. Legacy died on me recently and was not worth spending the money to fix it, so I said farewell. I found myself at the Subaru dealership a few days later to find out what my steps were to getting a new car. Crystal was very friendly and helpful from the get go. I was able to test drive a brand new Subaru and fell in love. We Picked out a leasing plan that worked for me and the rest is history. Thanks to Crystal, I'm driving the best car I've ever had.

BeccaRuss

Apr 27, 2014

I recently purchased my first new car and had the pleasure to work with Michael Dykstra at Burlington Subaru. Michael went above and beyond to make sure I had everything I needed to make a decision on my first car. I felt that he genuinely cared about making sure I was happy with my purchase and never pressured me into a sale or features/options I didnt need or want. He was honest, informative, and exceeded my expectations on customer service. Michael was always available to answers my questions and was extremely patient with me throughout the whole process. I could not have asked for a better experience purchasing my first car. I recommend Michael to anyone looking for a pressure-free, positive car buying experience. I will definitely purchase another car from Michael and will no doubt be recommending him to anyone I know in the market for a vehicle.

msv1231

Apr 2, 2014

I have NEVER had someone speak to me the way Mr. Houston spoke to me. He was extremely rude and innapropriate. Worst customer service experience I have ever had. He was extremely unprofessional. It should not be overlooked.

AmyRecor

Apr 1, 2014

I live in NY and stopped in out of the blue to take a look at the new Crosstrek. I had attempted to trade my Forester in at another dealer but they just couldn't make the numbers work. Crystal took my daughter and I for a test drive in a model available on the lot and I was still sold on replacing my Forester with this model. We got down to the nitty gritty numbers until we made them work and we found the color Tangerine I wanted in transit. I put down the deposit to hold my beautifully bright orange Crosstrek and patiently awaited the call that it was on the lot and ready for me to come in and pick up. Crystal even came in on her day off to close the deal as it was the only day I was free to come over to Vermont and she didn't want me to have to wait any longer for the vehicle. A little time and pen action and I was driving away in my shiny new car! Thanks Crystal and Burlington Subaru for showing me how easy can really be.

Ebsimpson

Mar 29, 2014

Michael Dykstra was a pleasure to work with! I had been putting off the purchase of a different family vehicle because of horrible past experiences at dealerships. My husband and I did our research and went to the dealership with a good idea of what we wanted. Michael was thorough without being pushy and didn't draw the process out. He was extremely friendly and easy to work with, and we ended up leaving with what we had hoped to. Overall, it was a painless process and I'm very happy with my car. Thank you!

Busy

Mar 29, 2014

Tired of 'just come down to our showroom we can talk". Negotiated a deal with Crystal via email, when in and bought the car I was looking for in one hour! Thanks Crystal, you understand that in todays busy world buying a car shouldn't be a pains-taking, dragged out process. A true sales professional!

Ailges

Mar 29, 2014

Tired of 'just come down to our showroom we can talk". Negotiated a deal via email, when in and bought car in one hour! Thanks Crystal!!

J.bet49

Mar 28, 2014

I asked for no BS and that's exactly what I got from CrystslCrystal was very knowledgable, polite and worked hard to pull everything together.Service after the sale has been great tooI would highly recommend this dealership and this sales person.

Charlie

Mar 15, 2014

Jen was great to deal with and really made the whole process painless .We left feeling like satisfied buyers and felt we were treated fairly. Left feeling good .

peterld53

Mar 8, 2014

I felt that the expert assistance from Crystal Careau in acquiring the car for me that met my needs and budget was outstanding. My many follow up questions were also handled in a polite and professional manner. I will definitely stay and refer this dealership and Crystal as much as I can.

LesleyJenne

Mar 4, 2014

I worked with Mike Dykstra to purchase my Subaru Crosstrek. He was approachable, engaged and straight forward throughout the whole process. I would recommend seeking him out if you are in the market and visiting the dealership.

hikergrl

Feb 7, 2014

Michael Dykstra was great to work with. He helped me to find what I was looking for, and I was able to stick to the monthly payment I went in there planning to pay. He didn't pressure me, but he was right there when I had questions. Michael was straightforward and he helped me stay realistic when it came to what I could afford. I actually felt like he was invested in helping me stay at/under the payment I was aiming for, and never once got the impression that he was trying to get me to go higher.Michael also personally removed my roof rack from my old car, which was frozen in place!I would definitely recommend Michael if you're looking for a no-pressure car buying experience with excellent service. Michael certainly seems to enjoy his work and that comes across loud and clear when you work with him.

Jmanch

Jan 31, 2014

We have purchased two Subaru Foresters from Chris Cassidy and Burlington Subaru. After enjoying our 2010 for 3 years, we purchased a 2014. Chris made both purchases go very smoothly. He is knowledgeable and friendly and was willing to work with us to get just the right vehicle for our needs. Our experience with Chris and the whole dealership and employees has been excellent.

JazzyForrester

Jan 1, 2014

If you are seeking an absolutely no pressure car purchasing experience, I recommend heading to see Mike at Burlington Subaru. From the first contact, which was by phone, I found Mike to be a great listener who really knows how to put a customer together with a vehicle which will meet their needs - functionally and financially. I'd visited a couple of other Burlington dealerships before getting to Subaru, and my experience at one of them was horrible enough that even if I'd wanted the car they offered, I wouldn't have done business with them. In contrast, it was Mike at Burlington Subaru that really became the greatest selling point for me. That said, I am also very happy with the car I am leasing. I would head back to work with Mike and get another Subaru no question!

AlisonandMax802

Dec 19, 2013

We are on our 5th lease from Burlington Subaru and it is because of Chris Cassidy! We have come to trust Chris' expertise on what cars will meet our needs, whether for us or our young adult drivers. We have never had anything but extremely helpful, friendly service from Chris and wouldn't go to anyone else for a car. He goes above and beyond to meet our requests and to help us get exactly the price and car we want.

jtdb802

Dec 11, 2013

Well first let me say that Crystal Careau is an exceptional professional and fun!! I have been enjoying driving Subaru cars for twenty years or so in winter, never been stuck, late for work, in a wreck or in a ditch and have always made it up the hill to the trailhead or ski area and back without difficulty. I have owned Chevrolet, Dodge and Toyota but Subaru is the best value in cost per mile, by far. I have just traded in my Impreza for a new 2014 Crosstrek XV Hybrid and I am loving it! I had been hoping Subaru would create a Hybrid vehicle so I was super excited to hear from Crystal at Burlington Subaru about the new ones coming in. They had exactly the car I wanted and made the trade completely satisfying - met all my requirements for financing and exceeded my expectations. The car is my 7th Subaru, my first Hybrid and super fun to drive. It is quiet, sporty, comfortable and gets better than 30 MPG. The professionals in the service and parts center are friendly and helpful, the business manager is efficient, no nonsense, no pressure and I have only good things to say! I am looking forward to many years of incredible adventures and everyday driving with this awesome vehicle! Thanks Crystal!

jtdb802

Dec 11, 2013

Well first let me say that Crystal Careau is an exceptional professional and fun!! I have been enjoying driving Subaru cars for twenty years or so in winter, never been stuck, late for work, in a wreck or in a ditch and have always made it up the hill to the trailhead or ski area and back without difficulty. I have owned Chevrolet, Dodge and Toyota but Subaru is the best value in cost per mile, by far. I have just traded in my Impreza for a new 2014 Crosstrek XV Hybrid and I am loving it! I had been hoping Subaru would create a Hybrid vehicle so I was super excited to hear from Crystal at Burlington Subaru about the new ones coming in. They had exactly the car I wanted and made the trade completely satisfying - met all my requirements for financing and exceeded my expectations. The car is my 7th Subaru, my first Hybrid and super fun to drive. It is quiet, sporty, comfortable and gets better than 30 MPG. The professionals in the service and parts center are friendly and helpful, the business manager is efficient, no nonsense, no pressure and I have only good things to say! I am looking forward to many years of incredible adventures and everyday driving with this awesome vehicle! Thanks Crystal!

sullynn

Dec 4, 2013

My first encounter with Subaru was when I bought my 2003 Forester. Sales and service were and still are fantastic. Subsequently my grandson entered their drive for excellence in 2008.He won a car which he still drives. My 2003 Forester(which I loved) I gave to my granddaughter for college. In April I purchased my 2014 Forester and this week my husband bought his 2014 Forester.We are a Subaru family and I can't thank them enough for their service to the customer.Fantastic dealership!!!!

AndrewS45

Dec 1, 2013

Crystal and the sales team at Burlington Subaru provided me with a very easy, stress-free car buying experience. Not only was I contacted by phone regularly throughout my decision process, reassuring me of my importance as a customer, but when it came time to pick up my vehicle I was accommodated fully. Crystal was kind enough to work with MY schedule and come back to the dealership after her scheduled day had ended to meet me and get me into my new car so that moment of the first drive could come even sooner. Burlington Subaru has my heart and my recommendation, few businesses that I've patronized have made me felt as important or appreciated. Two thumbs up!

afisher13

Nov 6, 2013

Burlington Subaru was by far the best of the 4 dealerships that I went to when looking to buy my new car. Michael Dykstra was very professional, honest, knowledgeable and most importantly patient with me during the entire process. He made sure I was fully satisfied with my purchase, took the time to explain everything and even set up the Bluetooth for me! I highly recommend Mike and Burlington Subaru as my experience was excellent and I'm looking forward to purchasing my next vehicle from them!

mmarcelle

Oct 18, 2013

Mike was incredible. Treated me like a person not just a sales number. Went way above and beyond to make me happy with my purchase.

cabh

Sep 29, 2013

Just got our new 2014 Subaru Outback. Chris Cassidy has now sold us 3 Outbacks, and we have been extremely pleased with all of them. Chris made our whole experience wonderful. He has always gotten us the best deal possible. Chris has always been there to answer any of our questions. We recommend Chris to any friends and family members who are looking to buy a Subaru. We are now permanent members of the Subaru family.

JustinMatis

Sep 27, 2013

Great experience from the beginning to end. I started the process with online chat. I stated what my girlfriend and I needed and wanted in a vehicle and briefly touched on financing. The online rep was very informative, and helpful. I had to hit the road, so the chat was ended quickly. I was impressed when I received a call from Michael shortly after to follow up on the chat that I had with the Internet rep. I spoke with him briefly, and ended the conversation with intentions to fill out an online application for financing. Later that evening things came up and I didn't get around to it. I found myself browsing their inventory at their dealership the next day with my girlfriend and two young children. Coincidently, I received a call from Michael at the same time. After I told him where I was, he quickly came and greeted us outside. We narrowed down our interests to two vehicles. Right away, we had our children inside the suv's and on the road for a test drive. After choosing one of the two vehicles we were quickly on our way to working out numbers. After a hassle free compromise, we were on our way to working on an approval. We left to attend a party for the daycare our children go to in our own vehicle without being pressured to stay, or pushed into their vehicle. Shortly after leaving we received a call from Michael regarding the approval. My girlfriend and I attended the party and returned. The paperwork was fully discussed efficiently, and quickly. Michael made the time fly. Everything was full disclosure. No pressure from sales, or management. Very accommodating to our children providing crayons and paper to our daughter to keep her entertained. I would recommend this dealership, and Michael to anybody looking for a similar experience of ease, honesty, and satisfaction. Great job! Needless to say, we will be going back to Michael at Burlington Subaru for all of our future automotive purchases, and recommending others to do so as well.

Slburke64

Aug 25, 2013

Michael was great! He was professional, friendly and extremely helpful. Overall this was one of the best car shopping/purchasing experiences I've ever had.

evansje

Aug 19, 2013

Great experience overall. Crystal was very helpful and honest! I really enjoyed chatting with her, and her expertise in terms of cars was evident. I highly recommend both her and the dealership!

Joshryan6674

Aug 17, 2013

My mom and I actually went to freedom Nissan and it was bad experience. Went to Burlington Subaru and they changed it around and gave me everything that I was looking for. Thank you Burlington Subaru and Thank you Mike Dykstra for the excellent service that you have us. 5 stars all around! Go to Burlington Subaru again and refer someone to there? I say yes! Thank you again.Josh Moody.

dl48dc

Aug 16, 2013

I have had Subaru's for only 5 years. There was no question as to which dealership I would approach when I decided to buy another one!! The Service folks at this dealership are outstanding. All of them go out of their way to accommodate customers. They are friendly, courteous, and just plain nice folks.We purchased our first vehicle from a man that got promoted. I decided to use Michael Dykstra second time around because he was not pushy or obnoxious - real turn offs for me. He was patient, informative, and he has a wonderful sense of his customer!!This dealership may not be the largest in the nation, but who ever did the hiring has a wonderful sense of people that can work with all types of personalities.

adriane72

Aug 15, 2013

Amazing experience! I came in to buy a quality used car for my son. We found the perfect car thanks to Mike! we came in a little late and wasnt expecting to drive home with a car, but they stayed late to get us in the road. Needless to say, my son was grinning the whole way home. I look forward to the next car!! ;)

deborahohara

Aug 11, 2013

I live in a remote area so found it easier to begin my car buying experience on-line and over the phone. Of the three dealers I spoke with Wade offered me the best price and had an impressive knowledge of his inventory. I was anxious that after making the trek to the dealer I would experience a "bait and switch" and the numbers spoken over the phone may not be honored. Wade was true to his word and very aware of the finances we previously discussed-he would often reference that discussion which was comforting. Most impressive was that I actually received a better deal that I'd anticipated. I found Wade to be extremely knowledgeable about the vehicle and if he did not know the answer to a question he made sure to get the answer for me. I really appreciated his patience and understanding while he was teaching me about the Bluetooth portion of the dashboard because I often struggle with "IT" stuff. Never did Wade appear anxious or distracted during our interaction even though it was an obviously busy day and he was juggling other customers. He was very conscientious about ensuring I understood each step, was methodical in his work- folding all the documents perfectly in half and placing them in the folder-I even left knowing what my new car insurance premium would be! Most importantly Wade had a nice sense of humor and we had some great laughs which is something I have never done while buying a new car. I absolutely loved the experience once I got over the "this is too good to be true" feeling. At this point I will never go anywhere else to buy a car and have already told a handful of friends how lucky I feel to have found Wade and Burlington Subaru. Thank you so much!!!!!

maraderosier

Aug 9, 2013

Best car buying experience to date!!! I called the dealership and spoke with Michael (Dykstra) who immediately figured out what I was looking to do with my trade in and understood completely my time constraints and financial situation! We arranged a time for me to test drive and like he had promised there were two vehicles ready for me to try! I felt like Michael understood my financial concerns and was honestly trying to get me the best deal possible-which he did! Michael Dykstra was professional,friendly, honest, straight-forward, and super knowledgeable about the vehicles he is selling--all with a sense of humor--I can't forget his patience--I wasn't the most decisive customer. Once we made the deal I was driving away in an hour and a half--so thanks to Steve and Rich for helping facilitate that!!! I will recommend Michael Dykstra and this dealership over and over!! Thank you!!

Mara

Aug 6, 2013

Best car buying experience to date!!! I called the dealership and spoke with Michael (Dykstra) who immediately figured out what I was looking to do with my trade in and understood completely my time constraints and financial situation! We arranged a time for me to test drive and like he had promised there were two vehicles ready for me to try! I felt like Michael understood my financial concerns and was honestly trying to get me the best deal possible-which he did! Michael Dykstra was professional,friendly, honest, straight-forward, and super knowledgeable about the vehicles he is selling--all with a sense of humor--I can't forget his patience--I wasn't the most decisive customer. Once we made the deal I was driving away in an hour and a half--so thanks to Steve and Rich for helping facilitate that!!! I will recommend Mike and this dealership over and over!! Thank you!!

ktarkington

Jul 30, 2013

Burlington Subaru has a wonderful sales team. They really helped us find a way into the perfect car. I highly recommend asking for Beth Grady.

tomk1127

Jun 21, 2013

I have purchased a lot of cars over the years, not only for me but on behalf of family members as well. Not that I particularly enjoy the process, I just want to make sure that a fair deal is reached. I had perhaps the best buying experience ever with Chris Tetreault and Burlington Subaru. Chris was knowledgeable, friendly and perhaps most importantly to me, not too pushy. Many of the cars that I have purchased the past twenty plus years have been in Massachusetts as pricing is usually better there. Though I could have done better in Mass, I'm glad to report that we negotiated a good price. So I was happy not only to keep my business in Vermont but to avoid the trip to Mass to make the purchase, as well.

Happy Subaru Chick

Jun 12, 2013

Was in the market for a new Subaru and after becoming disgusted with the old school, high pressure sales tactics being used by some other dealers, I popped in to Burlington Subaru. Very glad I did! Jen Gazzola was fantastic. She was personable, cheerful, sincere and helpful - a real pleasure to work with. She made the whole process so smooth and hassle-free. Burlington Subaru - Jen's a treasure! Very very happy with my new Forester and very satisfied with the whole car buying experience. Would not hesitate to recommend Burlington Subaru and especially, Jen Gazzola, to anyone in the market for a new car! Thanks Jen!

ShadyP

May 22, 2013

I've been shopping for cars for about a month before I went into Burlington Subaru. The salesman I dealt with immediately knew what I hadn't realized yet in that I was looking at the wrong kind of car. After about a week of me dragging my feet I just pulled the trigger on a used Subaru Impreza thanks to the wonderful help and knowledge of Mr. Chris Cassidy. The facility is spotless and their selection of new and used Subaru's is the largest in Vermont. Not only did they deal with my tentative decision making process but the staff at Burlington Subaru made every effort to make my family comfortable while we tested out carseats in the back of the vehicles. If you are in the market for a Subaru go here, don't waste your time buying one from the other used car dealers in the city.

bhobby1

Apr 24, 2013

We decided to switch from a luxury European car to a Subaru. Our research led us to try the new Outback wagon. After researching five Subaru dealers we decided to take our business to Burlington Subaru. Our final choice was based primarily on the high level of professional service and knowledge exhibited by the staff. Chris Tetreault was patient and showed a great depth of knowledge about our new Outback wagon. He explained each feature of the vehicle with enthusiasm and answered all of our questions to our satisfaction. Steve Kelson answered our questions on the financial aspects of our transaction in a forthright manner. Steve also quickly located the color and model we wanted. Diana Langlois provided tremendous assistance with the paperwork required for registering our new car. Chris, Steve and Diana have followed up on several occasions to make sure our experience with Burlington Subaru was going smoothly. As for our new Outback? So far we love it. Plenty of room for grandkids, bikes, luggage, and pets. With folks like Chris, Steve and Diana and all of the staff at Burlington Subaru, theres a good chance we will be repeat customers.

keallard

Jan 31, 2013

This was by far the best "car buying" experience that we have ever had. It was truly refreshing to deal with Jen Gazzola. She is very knowledgable about the vehicle that we purchased. She is also very genuine and straightforward with the information, making sure all our questions were answered. We really appreciated the "no pressure" sales atmosphere and the timely responses to our car search questions. Finally, we appreciated the scheduling accomadations that were made for "our" convenience in picking up our new vehicle. It was also easy to speak with Terry Light over warrantee offers, again with no pressure and again at our convenience. We were very impressed with the experience and would highly recommend Burlington Subaru.

outback2008

Dec 27, 2012

Ask for Michael Dykstra when you need to buy a new Subaru. My experience purchasing a a car there was very positive. Make sure you shop this dealership first!!

NicholasMellish

Nov 26, 2012

Went to the dealership to get head gaskets replaced & timing belt they had car all day got it back & noticed that it was leaving puddles of oil went back & they replaced defective oil filter that they put on 2 days later still leaking fluids this time they fixed again not impressed .

jreco1

Sep 17, 2012

This is the best experience I have ever had at a dealer. Went in for a timing belt service and and to fix 2 broken studs on my wheel that were broken by someone else (Wallmart) attempting to rotate my tires. Subaru Burlington took it upon themselves to go through the entire car because they relized that I had some other issues going on that I was unaware of at the time. Everything extra was covered under an extended warranty that I had forgot that I had purchased, but they relized upon looking at my account. They called to tell me that I had these other issues going on and that they were going to fix all of them at no extra charge to me. Not only did they do this but they also came in $125 under the estimated quote for the timing belt AND gave me a free oil change, car wash, as well as changed out the 2 broken studs on my wheel FOR FREE (a $125 savings just on the studs). Long story short I ended up getting $1400+ worth in work done to my car for less then $600 and now its like driving a brand new vehicle all over again. Also keep in mind that all of this work was done in less then 3 1/2 hours which is pretty remarkable concidering everything that was done. Not only this but their staff was unbelievably helpfull, friendly, and professional. I can't say it enough THIS WAS THE BEST EXPERIENCE I HAVE EVER HAD AT ANY DEALERSHIP!

ctjudd

Jun 8, 2012

Upon picking up my car at the service department, I noticed that I was charged for 8hrs. of labor for my service. This despite only having my car in their possession for 5 hours. (8AM to 1PM) When I inquired as to how that was possible, I was told by the service manager that the hours charged were "what the book called for". When I tried to plead my case, it got nowhere except them saying, "I see your point". I was still charged for the entire 8hrs. of labor.I think it goes without saying that I will never visit this service department or dealership ever again. In addition, I have warned other Subaru owners not to visit this dealership. It would be far less expensive to visit other Subaru dealerships up to an hour or more away. The extra time and gas spent will still be cheaper than visiting Burlington Subaru.

social networker

May 28, 2012

The sales staff are friendly, and taught me some good lessons in the process of buying a new car. Burlington Subaru is good for our community.

Ichthusvt

Apr 12, 2012

Jen was awesome as a sales person. We were very pleased with everything and everyone

Vt Subaru family

Apr 12, 2012

Chris was very helpful and knowledgeable. He made buying a new car very enjoyable. He took the time to even get our Bluetooth up and running. Overall the dealership as a whole is simply a great place to get a car.

Very Satisfied Customer

Apr 11, 2012

Buying a car is something I've always dreaded, pushy sales people and always a headache. But then I went to Burlington Subaru and had the pleasure of working with Jen Gazzola. I came in looking at a impreza, Jen got me into the car I wanted, with the features I wanted in the payment range I was comfortable with. From start to finish, the process was seemless. I am so satisfied with my experience at the dealership I wouldn't go anywhere else, I will recommend Burlington Subaru and specifically Jen Gazzola to my friends and family.

chinook

Apr 9, 2012

My experience w/ Brad Camp at Burlington Subaru was all positive. Had not intended to purchase a car on that date, nor had I met Brad in person prior to my visit there, but he listened carefully to what I was looking for and managed to steer me in that direction quite efficiently. The purchase process was smooth and efficient. There were several things missing or needing a 2nd (e.g. key); Brad handled my concerns quickly and efficiently. I would highly recommend this dealer, but in particular, this sales associate, for purchase of a new or used Subaru. Phyllis Tiffany Richford, Vermont

AWD + good gas mileage

Apr 6, 2012

Just bought a 2012 Impreza hatchback from Burlington Subaru. We had been up in that area looking for a different make used car and decided to check out what they had and what the finance rates would be. Best decision we've made in a long time. Lance DeMatteis was super; he was very patient with us while we checked our credit union for financing, but kept us up to date on when the car would come in. He got us a significantly better rate! We're thrilled with the new car!

mmme

Apr 6, 2012

We were in the area looking for a used car when it occurred that we might be able to get good financing on what we really needed... an AWD with good gas mileage. While we were waiting for the Volve dealer to track down the car we'd come to see ( a 2 hr wait), we popped up the road to Burlington Subaru. Lance DeMatteis was super. Very low key, but thorough. After a week of seeing what we could get for financing w/our credit union, we were ready. The Impreza hatchback we wanted was in, and Lance was able to give us substantially better financing! We love the new car! Looking forward to using the friendly staff for our routine maintenance.

cs33vt

Mar 12, 2012

Gary is very frendly and knowledgeable. He was able to get us the car we wanted when no one else could. He followed up after the sale to make sure we were delighted!

je_baird

Aug 7, 2011

Wife and I just bought a Forester here, and it was a great process. Everything went exactly as you would hope, including them finding and securing the model and color we wanted. Beth is a great salesperson - hardworking, courteous, and pays attention to details. We're very happy, highly recommended!

red.millie

May 10, 2011

Just wanted to thank you both for the great job and service with a smile on my warranty repair on Monday. If anyone needs a lesson in customer service you would make terrific role models!! You turned the inconvenience caused by this warranty glitch into a pleasurable experience.Youre the best! You have earned my loyalty.

ruths

Mar 19, 2011

At my recent visit to Burlington Subaru, Kenyon greeted me, took my maintenance requests. To my delight, not only was my car serviced in a timely fashion, but, the interior dashboard was cleaned and floor vacuumed. This unexpected treat was appreciated, as I was heading out of town and had intended to do my own cleaning. In addition, given the frigid weather of the day, I was awarded a complimentary car wash at a local spot. This, too, was appreciated. Thanks go to all. I have also had constructive and positive experiences when I've worked with Seth, and, had brief contact with Kevin. The front desk at service functions as a team. Thanks. Ruth

castonguayj

Mar 16, 2011

Excellent service department! I have had a great experience everytime I have had to go in! If I continue to have service like this I will only buy from Subaru the rest of my life! I have recommended Subaru to all of my family and friends and also tell my customers at the shoe store I manage about how great it is!

DebandChris

Jan 18, 2011

We bought our Subaru Legacy GT 6 months ago. We brought it to the dealership due to an issue with the transaxle bearings. Kenyon was fantastic. Even though the car was not under warranty anymore he had it repaired with no cost to us. We are really impressed with the level of customer service. Thank you Kenyon and thanks to Bill Hunter the Manager as well.

ogilvievt

Dec 30, 2010

Our salesperson was Chris Cassidy. He was very helpful and friendly, and went out of his way to get answers (the few he did not have at his fingertips) to questions we had. He also was accommodating with a couple of after-the-sale issues that arose: credit for a small dent on a rear door panel and credit upon our reversal about getting upholstery and body protective treatment.He was enthusiastic about his products without being at all pushy, and gave us easy opportunities to test-drive different models.I would have given all 5's above, but chose good (4) for price since I thought it was fair - great (5) would have required a significant deal or much higher trade-in on our old car.

Peadar

Dec 10, 2010

I had a problem with my block heater failing, with temperatures this week going below 0 degrees F. Burlington Subaru got me in right away for servicing. I dealt with Kenyon as the service advisor. He was excellent, very professional, and was able to get the part replaced under warranty. His attitude right from the start was one of making sure that I was taken care of. I was very pleased and can recommend Burlington Subaru, and Kenyon, highly.

moonluv

Nov 17, 2010

Yes. Yes. YES!! This place is the best! These guys are friendly & the types of people you'd ACTUALLY like to go for a beer with! Chris Cassidy IS the MAN! The finance guy (I think his name was Rich) was awesome too. In addition to getting the best deal on the vehicle you want, Chris can also help you deal w/the separation anxiety related to trading in your vehicle & answer any questions you may have. I've dealt with other Dealers & did not get the same service. Skip, the man who looked over my vehicle, was nice, as well. A++++ all around! Thanks again, guys!

Rhowdy

Nov 12, 2010

After having a poor experience at another dealership, I was hesitant on going into Burlington Subaru. However, Lance was laid back and just let me drive the car without any sort of meaningless sales pitches. No pressure at all which I appreciated since it wasa big purchase for me. Thanks Lance.

ctoutant

Oct 3, 2010

Excellent customer service. Looked at a lot of car dealerships and wanted to purchase a car from Burlington Subaru because I never felt like I was being pressured into buying a car. Chris took the time to get to know me and looked for a car that suited me well. This dealership was recommended to me and I will definitely recommend it to anyone who is in the market for a car.

JayMiller

Sep 29, 2010

Great place to have your Subaru serviced! I have been using this dealer for all service and repairs for years and suggest all my co-workers and friends along with family to use this dealship. Price matters to us along with quality! I would like to thank Mr.Kelson and his fine sales team for hooking my family and friends with the best prices ever! We find your team to offer fair prices and great follow through before and after the sales has taken place. Back to service if any person needs help with any concern just contact Kevin Medow the service manager. This man will go above and beyond for anybody for resolution. Try it for yourself and see what service is all about!

nbourbon

Sep 28, 2010

I currently have a 2004 Forester and wanted to hand it down to my son and get a new one. I went on the web site to review Foresters and then came to the lot and was greeted by very professional sales personnel. I really like that Chris listened to what I wanted in a car and answered all questions. He really knows the cars and all the features. He was very personable and patient with me and my family! I really like that he went over all the options a few times and then sat back and let me decide what I wanted without any pressure. That is the way to make me into a returning customer! Love my new car!

ronandersen

Sep 27, 2010

I stopped in to this dealership while away on business just to window shop. The friendly manner that Krystal greeted me with and worked to help me narrow down my options was a pleasant experience. I returned to purchase my Subaru with her help even though this dealer is two and a half hours from my home. Krystal clearly likes her job and that made my shopping experience an easy one. Krystal was always helpful and worked with in my time frame.THANK YOU KRYSTAL!Ron

MikeMoss

Sep 18, 2010

I had a very positive experience shopping for a used car at this dealership. I actually took a couple of weeks before I actually purchased the vehicle. I drove several cars and spent time talking with the salesman (Brad) and his sales manager (Brady). They were extremely patient with me and I believe that they sincerely wanted me to be satisfied with my decision. Brady explored financing options for me and found man excellent lender with a very good interest rate.I would definitely recommend Burlington Suburu to anyone looking for a new or a used car. Purchasing a car is a big decision and this group of employees apparently understand this well. A "tip of the hat" to Brad and his associates.

rexfl

Sep 2, 2010

The auto salesperson I worked with was very personable, often wryly funny, and non-pushy. He was knowledgeable about the cars and attentive to my needs and desires in terms of the vehicle I had in mind. He took his time with me, and I never felt rushed. When I made my decision to go with a Subaru Legacy, he expedited everything involved with the leasing. When I picked the car up, he very nicely agreed to set up certain features as I wanted them; he seemed very happy to make me happy. After I had the car a few days, Bradley even called to see if I was pleased with my decision to go with a Subarure. Bradley made my selection of a new car move along as smoothly as possible.

dpascual

Aug 31, 2010

I had a great experience at Burlington Subaru buying my new 2011 Legacy. Krystal Sterling is a very friendly and honest salesperson who made the whole process of buying a car a pleasure. She made my wife, 3-year-old daughter, and I feel welcome when she greeted us in the parking lot and was a lot of fun to talk to as we test drove several cars. We never felt pressured and always felt well informed. She was very responsive in answering my questions even while I was out of town. I trusted her to give us a great price on the car we wanted and she delivered. We even got a great recipe for no-bake cookies from Krystal (eating them as I write). I only hope she will still be there the next time I buy a Subaru, which could be a while seeing that my last one lasted 10 years with 200K+ miles!

ecs928

Aug 25, 2010

This is an amazing dealership! My husband and I have bought four new Subaru's from the dealership from Gary. He has been helpful beyond words. This last time we went in to the dealership we were in desperate need of a new vehicle and felt comfortable in telling Gary that. He not only did not take advantage of it, he helped us into a great deal!With each car we have purchased from Burlington Subaru we have had all four vehicles serviced at the dealership. Always, always, always the folks have been friendly, helpful and not intimidating. I love the way that I am treated when I come in with any of the cars - I always feel like a winning Queen when I leave there!!! Simply put, there is no other dealership, NO OTHER DEALERSHIP, that is any better than Burlington Subaru.

VTsubaru

Aug 2, 2010

The only issue I had with customer service was a mix up in the time I was supposed to pick up the vehicle. It wasn't a very huge issue but I had to wait for a while and I couldn't score a five out of five due to that. I had said I'd be available to stop in as early as possible and somewhere along the line it was misunderstood that I'd be in in the afternoon. Besides the initial mix up and it not being prepped in the morning when I got there they were quite fast at getting the ball rolling and me on my way in my new car. As for the pricing, it's not bad...but I just wish it had been a little bit less.

ts

Jul 22, 2010

We found the car we were looking for at a good price. The salesman(Brad)was very friendly and helpful. I would recommend this dealership. When I'm in the market for another Subaru, I will be back at Burlington Subaru to purchase the vehicle. They offer a great selection or new and used cars.

jtuttle

Jul 19, 2010

My experience at Burlington Subaru was excellent. The service was friendly, timely, and very supportive. I will definitely keep my business at Burlington Subaru. All of the staff that I interacted with besides Chris, were also very friendly and helpful.

eaglerock2

Jul 19, 2010

When I am buying a new car, my wife and I are very cautious especially when it comes to how much car we can afford. Mr. Dematteis patiently worked with us and was very polite and professional during the entire time (as were the other staff members). I told them what we needed and he helped us. Note: We weren't 100 percent positive that we would be buying the new Subaru that evening (although we were prepared to do so) until after we found the exact car we wanted on the lot. Mr. Dematteis answered all of our questions and we were more confident in making the purchase. Mr. Dematteis and his boss stayed late to ensure the deal went through and my wife and I drove our new car home that night. We are thoroughly pleased with the professionalism showed to us by the staff of Burlington Hyundai Subaru of Burlington, VT. and highly recommend buying from them. P.S. We went from a 2002 subaru outback to this new 2011 version. I love it as it has super leg room front and back, and of course it's a beautiful throughout.

ltlt699

Jul 13, 2010

Brad was very easy going and was out to help get me in the correct car at a price I was comfortable with. He went out of his way to help make the deal work and was very knowledgeable about Subaru's. I would recommend Brad and I will likely return for my next vehicle.

ekplace

Jul 5, 2010

Gary was a respectful, concerned salesperson who seemed genuinely interested in selling me a car which met not only my needs, but also my pocketbook! Being a woman, I am always hestiant about buying a car, but Gary took the time to answer my questions; I never felt pressured, and I love my new car. I will return when I'm ready for my next Sabaru and I have already recommended Gary to some of my friends who are looking for a new car.

rosannachase

Jun 28, 2010

Burlington Subaru had many vehicles that fit our search criteria. Chris Cassidy, our salesman was very knowledgeable, experienced and fun to work with. I will recommend him and the dealership to anyone who is searching for a car. I look forward to working with Chris and all of the employees at Burlington Subaru in the future.