Used Cars for Sale at Burke Chevrolet in Northampton, MA

JamesM

Nov 12, 2015

Sales Dept.Bought my new Silverado from Burke back on Memorial Day weekend and have had no issues/concerns. The experience was hassle-free compared to other surrounding dealers. Went to another dealer and three salesmen came running out and before I could even sit behind the wheel I hear "So you want me to write this up for you?" At Burke there was no pressure at all. They made the buying experience very comfortable and relaxed.I will be back to buy another truck from this dealer! Service Dept>This past week (Nov 9th-13th) I got a minor ding from an impact to my front quarter panel and the folks at Burke got me right in and did a fantastic job! Salesman who sold me the truck saw that I was there and came right out to see if he could assist in any way. GREAT DEALERSHIP! I'm extremely happy with the repair and the very quick turnaround!

Lorie

Nov 11, 2015

Check in was very smooth and quick. The waiting area was very comfortable and I liked having the tv to watch and free Wi-Fi. Access to a drink was also much appreciated. The wait time wasn't long at all. Check out went very smoothly as well. I am very happy with the service. Thanks to everyone there! :)

Copper1

Nov 9, 2015

Hate to give all of Burke a bad rap but honestly fix an issue before it's a customers problem! Had an issue with oil consumption for a while, tests done but inconclusive because of inadequate test results and documentation. Why is this now my problem? Extended warranty to replace Pistons because they have been known to corrode due to faulty systems pertaining to the oil and fuel consumption. There are specific guidelines to which the extended warranty applies. Customer's experiences/complaints is not one of them. Specific parameters for detecting oil consumption issues. So, for me to tell you that my vehicle has almost stalled, numerous times with my young child in the car must not be of any concern to address or diagnose a problem. The problems arise when the oil diminishes. Why make problems for customers? Your check engine light is on but when we diagnosed it, a bunch of other lights came on so it could be from anything. How does that help me? That creates another problem. The vehicles issues are now problematic for my life. I'd be happier without this vehicle. I'd be more secure taking a PVTA! Very frustrating to get the "run around" all the time. Sickening, where's the customer service? I've had excellent customer service from companies who haven't taken my money, yet you have taken 16,000+ and no customer service whatsoever to help myNeeds.

Customers taken advantage of

Nov 9, 2015

I do not recommend this place to anyone at all. My wife brought her car to this hack shack and was billed for an oil change after the car was sent their to be diagnosed for oil consumption almost a year ago and was advised by GM that it was never documented correctly so she has to bring the car back to this hack shack to be properly run through the process and had to pay for an oil change for them to diagnose the oil consumption when topping off the oil would have the same result. Oh then they rotated the tires as part of it! xxx BURKE-WHITAKER SUCKS along with their backyard certified mechanics. Don't send your wife, mother or daughters to these crooks you have been warned, don't let this happen to your family. The reason behind their not selling GM is due to the poor service and complaints against them, is is that fact! I forgot more then the techs at this place know.Sincerely my wife's husband

Maureen

Oct 19, 2015

Recently, I brought my 2014 Terrain for routine service to Burke Chevrolet. My vehicle was also in need of an inspection sticker and a minor repair.I was more than pleased with the professionalism of the service writer and the timely manner in which my car was serviced. I was also impressed that, as busy as the mechanics were that day, my car had been cleaned inside and outside. I will be back!

Russell

Oct 3, 2015

A rep. from the service dept. at Burke made more than one call to update us on the repairs being made on our Impala and to clarify pick up information. Very polite and professional!

Paul

Oct 3, 2015

Everybody is very professional. My experience here is always better than the bigger dealerships that treat you like a number keep up the good work.

Bonnie

Sep 18, 2015

This dealership surpasses all others in service. They really take a great deal of pride in their work. They are very caring to each and every customer. It's like being a part of the team. People who care about cars and their workmanship.

Tina

Sep 17, 2015

The staff is always very pleasant and very helpful, it always has been a nice experience thank you Great Job!

H

Sep 2, 2015

Sales guys were very friendly and not pushy. I liked how patient they were in explaining the functions in the truck. Salesmen were very knowledgeable.

Anthony

Sep 2, 2015

Awesome !!! Service was great. Staff was great !! Would definitely have my car serviced their again . Clean service dept and friendly

Gloria

Aug 21, 2015

I feel my problem was important to the service dept and they did all they could to fix it. I am more than satisfied!

Leonard

Aug 21, 2015

RI called Burke Chevrolet while on the road asked about getting an oil change was told to come right in and they would take of it. I was in and out of there in less than an hour. Very pleased with the service.

Apryl

Aug 17, 2015

I had an overall positive experience. Everyone was warm and friendly. I was there for an oil change and was surprised that it took over an hour. Other than the wait time, I was very happy with my visit.

Peter

Jul 21, 2015

We purchased a vehicle from Burke Chevrolet in October and, once again, received excellent, friendly service from their professional service writers and mechanics. We were more than pleased with the timely manner in which our vehicle was serviced. We will return!

David

Jul 17, 2015

My appointment was for a state inspection, and complete detailing. Everything was done as expected, and I was notified when it was ready. My truck looked like new. Thanks you so much.

Theodore

Jul 15, 2015

Service people understand our situation and when we can my wife will come in for an appointment they manage to fit her right in, can not say enough good things about the dealership We will continue going there for our vehicle needfs.

James

Jul 15, 2015

I have been doing business with Burke's over 20 years. They have always given me great service. That's why I come back.

Gloria

Jun 12, 2015

The service was terrific. I arrived early for my appt and they took the car and serviced it. A very good experience. A very friendly staff!!!

Kathryn

Jun 8, 2015

Great service! Drew was excellent in helping solve my issue and was willing to work with me to help me find a good time to get in and get it resolved. thanks guys great work!

Sandra

Jun 3, 2015

Ryan, our salesman was so friendly and knowledgeable about the vehicle. In addition, Ryan went well above and beyond to make sure that we were receiving ever single penny possible in rebates. We walked away knowing that we had not only gotten the best deal around but had just made some great friends! We look forward to doing years of business with this crew of great people!

Apryl

May 28, 2015

I was very happy with my experience. I found the staff friendly and helpful. I felt like was taken care of very well.

Stephen

May 28, 2015

Dave Tse was always very pleasant when helping us decide on a car for me. Didn't give up trying to find just the right one that would be perfect for me. And, I'm happy to say I love my Captiva.

Danielle

May 13, 2015

I came in to get my key recall done. It was done without an appointment, about 20 minutes sooner then I anticipated, and I spent the interim time in a beautifully appointed waiting room. If I need work done on my car, i'm coming back.

Carolyn

May 13, 2015

It was a pleasure to deal with both Ryan and Larry in the sales dept. They did not push and let me decide if I was ready to purchase the Equinox. They let me test drive the car for a couple of hours before I purchased it. Thanks

Carolyn

May 5, 2015

Always friendly and helpful. When I walk in the door the gentleman asks if I will need a ride to work and gets the car ready. Peter is great at the service counter. Didn't like the cost of repairs to my 08 Acadia, but that is not their fault.

Julia

May 6, 2014

I recently just purchased a chevy cruze from Burke Chevy Northampton. Larry was my sales person and he was wonderful to work with. Staff is all very friendly and helpful. They are not pushy here and willing to work with you to get the car you want. I would definitely recommend this place to a friend or family!!

bob an maureen

Aug 25, 2013

My husband and I just purchased a used Yukon from burke Chevrolet in north Hampton Mass. Overall we could not be more happy. From the sales staff up to the owner the entire purchasing process was a delight!!!!!!!!!!!!!!!!

Do-It-Yourselfer

Jun 15, 2012

My buying experience at Burke GMC was the best I've had to date. I realize that so much is depends upon the particular salesman that you happen to deal with, but mine, Bob Brouillette spoke so highly of the place where he worked that I feel that I would have been well treated by other employees (and was helped by their internet manager also). Great vehicle, fair price, high quality detailing. Alan

aholich

Sep 26, 2004

We have bought a number of vehicles from Burke Whitaker, and have always been treated fairly and are absolutely satisfied. In addition (a very important addition) their service department is top-notch and unequaled. They are fair, have *never* suggested unnecessary work, and moreover are very honest about addressing issues that need immediate attention versus letting something wait a little. The staff knows us when we walk in and we are *always* made to feel like valued customers. We genuinely LIKE Bryan and his excellent staff.<br><br>We recommend Burke Whitaker whenever we can!!<br>