Bryan Subaru reviews

Valerie

Nov 18, 2016

Clean environment, with good coffee. Great and helpful staff.I needed to get a replacement stereo (Clarion) for bluetooth issue with 2015 Forester. Clarion took 3 weeks to provide the part, which was very aggravating since it is a known issue. But the staff at Bryan Subaru was very informative and accomodating. The staff overrode my negative experience with the bluetooth syste. Clarion has the bad name....

Susan

Nov 18, 2016

I did not think there was any place better than my old Honda service department and then there was Trey! Trey welcomed me when I drove up by name; like he had been waiting for me all day. He is a delight to work with and quite knowledgeable. In addition to maintenance service, I had a "user issue" and he got Jonathan over to help me resolve it. The service was quick and in the timeframe that he indicated. Even the gentlemen that cleaned my car was kind and knowledgeable. He actually showed me some spots that he could not resolve (they had been there, believe it was tree "stuff") but he did indicate that several he was able to get out. He walked me around the car. Again, that one on one touch that we do not find enough in customer service. Thank you all to the Subaru Maintenance Department for making the Subaru experience and "loving one"!

Barry

Nov 17, 2016

All employees were super nice, especially our salesman was very helpful. He took his time and did not rush us.

Wendy

Nov 17, 2016

I liked the no pressure, friendly sales staff. The staff was knowledgeable and not pushy. It was unlike my previous experiences with buying a car, where the salespeople can be very aggressive. It made the car buying experience very pleasant, and something that I wouldn't fear about doing again.

Robin

Nov 16, 2016

Everyone was extremely friendly! I was addressed by name, which I appreciate. Everything that was done was explained to me. Really great crew, seemed to work well together!

Wayne

Nov 16, 2016

I had no problems with customer service,They fixed my problem fast. I would surely recommend Subaru to my friends and family.

Amanda

Nov 15, 2016

James was very responsive and attentive, answering many many questions. Although the sale amount was not huge, he treated me with care and respect. Everything went very smoothly.

Carol

Nov 15, 2016

Jason's personal touch to revive my Bluetooth capability was appreciated. The 12k maintenance service was quick and painless. Bryan's Subaru is the best.

Arnold

Nov 15, 2016

Fast and thorough handling of a long list of items, including one "recall" item. Appreciated the availability of coffee and restroom facilities.

Brenda

Nov 14, 2016

Appointment setup and service performed on my Outback. Quick turn around clean interior when completed. Friendly service team and folks around the dealership.

Beverly

Nov 12, 2016

Pleasant and service oriented staff. Trey Henry was service advisor. He has been very helpful to me. Helped me change my car's clock due to the time change.

James

Nov 10, 2016

My work was completed in a timely manner and staff was knowledgeable on their services and products. I will most definitely be coming back to have more work done and to purchase parts from them.

Randall

Nov 10, 2016

Friendly and time-efficient service with pretty good job of detailing. In particular, Service Rep went out of his way to be helpful.

Henery

Nov 10, 2016

I liked the professionalism of everyone that can in contact with me. Before anything was worked on my car, I was told what was wrong and how much it would cost to fix it.

Beverly

Nov 9, 2016

Work was completed in a reasonable amount of time. I was offered a car wash at the body shop after my visit to the service dept.

Aimee

Nov 8, 2016

They always exceed my expectations on customer service. They like the customer to leave satisfied and will do what is in their power to make sure you do.

Sunday

Nov 7, 2016

Salesman Rex was personable, informative, and efficient. He made the experience a pleasure. Best, most instructive test drive I've ever had.

Terry

Nov 3, 2016

When you arrive they are prompt to do the service and always very courteous and really nice that they can also wash your vehicle

Glenn

Nov 2, 2016

Fast service at Brian Subaru on Airline in Metairie and I don't have to travel back and forth to drop off.

Susan

Nov 1, 2016

Staff is attentive and helpful. The waiting room is comfortable; fresh coffee, television and comfortable chairs. i have always been pleased with my service there.

Diana

Oct 31, 2016

I am absolutely happy and satisfied with the Professional help I received from Mr. Gregory Bourgeois .He was very informative, friendly and knowledgeable.

Thomas

Oct 28, 2016

Jason did a wonderful job making sure everything was taken care of. He went above and beyond to help me!

Kayoko

Oct 26, 2016

That time was the first time I brought my car to the dealer. So I was nervous because I did not know how to do. However, they have an online reservation system, the room is clean, service is good and repair was perfect! I'm so happy.

Dinh

Oct 24, 2016

Low key, no pressure, informative, friendliness of the staff. Excellent car buying experience for me and my family. Highly recommend this dealership. They sell Subaru which makes excellent cars.

Gillian

Oct 23, 2016

Rex and Andy were helpful and nice. Not pushy at all. They went out of their ways to make the experience easy

Sean

Oct 23, 2016

The best experience I have ever had buying a car. Patrick was a great sales person and very knowledgeable about the product.

Lisa

Oct 23, 2016

I always have a great experience at Subaru-everyone is so friendly. The service is efficient. The waiting room is comfortable.

Ray

Oct 22, 2016

Erin in service was so accommodating, helpful and responsive. I felt like I had an advocate for my car! This is my first experience with a Subaru Dealer Service Center since I have only purchased preowned cars. This one's a keeper.

Karen

Oct 22, 2016

Everyone especially Trinia was very helpful and the repair was perfect. The repair was professionally done. Totally pleased and would recommend to anyone looking for bodywork

John

Oct 22, 2016

I started the process with the Internet sale group which was great to deal with. Once we agreed upon price, was transferred to my sales person who completed the transaction. Total experience was quick and easy.

Ronald

Oct 21, 2016

Very pleasant staff and quick completion of final gratis service. Facility was clean and everyone friendly. Was offered and accepted free car wash.

Amanda

Oct 20, 2016

I scheduled an appointment online for a time slot, but showed up early. I was quickly checked in and my car was promptly seen by the next available technician. The issue was clearly explained to me, my car was serviced same afternoon, and I had no issues getting the repair done under my warranty. My car was also washed after being serviced, and I was out the door before my original appointment time.

Stuart

Oct 19, 2016

Everybody was on time. They were courteous. It was free. What could be better? The service people were very knowledgeable and friendly.

Ronald

Oct 19, 2016

Our salesman made the entire process very enjoyable and we felt very comfortable dealing with him. He always kept us up-to-date on the details of the sale, as the car we wanted had to be located and brought in from another state.

Raymond

Oct 18, 2016

it was haggle free and hassle free. I called for price and was given the best price I had received up front on first call. even more surprising was there were no added hidden fees. I got what I wanted for the price I wanted.

Sarah

Oct 17, 2016

Jonathan and Chris were incredibly easy to work with. They didn't hassle me when I asked for rough pricing or changed my mind. I was able to handle almost everything on the phone which no other dealer would let me do. Then when I made my choice and went to move forward the price they told me was the exact price. So many other places the price changes once you go to sit down with accounting. I had looked at Jeep and Honda before coming over and am very glad I made the move.

Phillip

Oct 16, 2016

It was great! Atmosphere was inviting. The service was impressive and very informative. I would definitely recommend this facility for anything

Scott

Oct 15, 2016

Everyone there is super nice and friendly and took care of everything I needed. They even replaced my wipers because they were streaking a little.

Tracey

Oct 13, 2016

great service / friendly and professional / knowledgable / efficient/ clean / good coffee/ return the car clean/Jason is awesome

Michael

Oct 13, 2016

fast efficient courteous friendly people willing to do what is needed to serve the customer always ready to answer your questions

Patrick

Oct 12, 2016

Our Salesman Rex is awesome! He went over the entire car with us which made our car buying experience a breeze.

Matthew

Oct 11, 2016

Brought car in for 1 yr scheduled maintenance. the service was fast and friendly. This seems to be the norm.

Dave

Oct 11, 2016

Jason Gullo was tremendously helpful to me. He was able to answer all of my questions about my car and guided me concerning the routine maintenance that is recommended by Subaru.

Kendrea

Oct 11, 2016

I worked with Rex and Sonny during my two days at Bryan Subaru and their services were excellent. They both did a great job on making sure my husband and I knew about the vehicle and options available to us.

Blake

Oct 11, 2016

Very fast and efficient service in identifying and fixing the issue. Oil change went smoothly, and the waiting area was comfortable.

Jean

Oct 10, 2016

Sonny West was knowledgeable and took time to answer all our questions. I really appreciate that Bryan does not resort to hard sell tactics. Car shopping is on my list of least favorite things to do, and Bryan Subaru makes it as painless as possible. The same can be said for the service department.

Andrew

Oct 10, 2016

On time service was handled very courteously. Also offered to wash my car which I really appreciated Answered questions about extras I had been thinking about

John

Oct 7, 2016

Excellent experience. Best and easiest car purchase ever! I could not believe the calm and relaxed atmosphere at the dealership. Joshua is a true asset to the Bryan Subaru family! He went above and beyond to help me make this happen. I also feel confident he will be there to help me in the future if the need arises.

Henry

Oct 7, 2016

Courtesy and professionalism from the moment the phone call for an appointment to the final inspection of the performed service.

Julie

Oct 6, 2016

Timely and courteous and knowledgeable. Staff very friendly. Easy to talk to. Easy to get to. Prompt and reliable. I have never had such wonderful service and I love my Forester!

Sheila

Oct 6, 2016

Sonny West was a pleasure to work with during my search for a new car. Excellent experience! The quality of cars was excellent.

James

Oct 4, 2016

salesperson knowledgeable and efficient and helpful, including offering only options we were looking for in terms of vehicle and terms; business department similarly knowledgeable, efficient and helpful

Morgan

Oct 3, 2016

Andy and Chris did an awesome job! Bryan Subaru is the best, I recommend to anyone in the market to buy a vehcile!

Alan

Oct 1, 2016

Greg Bourgeois was very helpful throughout the entire purchase process. I came 1 month ago and looked at the Subaru Crosstrek. Greg ensured I was satisfied with all my options and ordered the vehicle I wanted. I was updated on my car's shipment status and arrival. The staff was very transparent with my purchase and did not hassle me in anyway throughout the experience. I plan on referring any friends/family that are interested in purchasing to Bryan Subaru and Greg Bourgeois.

Fallon

Sep 30, 2016

Patrick made my car purchase quick and easy! After losing my car in the great flood of 2016, it was so hard to find exactly what I wanted as all the vehicles were picked over. Patrick had the exact Forester that I wanted transferred in and within 2 days I was in a new vehicle.

Catherine

Sep 29, 2016

Personal,quick and thorough explanation of what was being done and needs to be done in the future. Jason was professional and amenable at the same time. Great visit!

Carla

Sep 29, 2016

It was a pleasant experience with making my appointment and getting my car checked. The service people were very friendly and quite helpful and informative. Thanks !

Ashley

Sep 29, 2016

Everyone was super kind, helpful, fun to work with, and answered any question I had. Overall, very accommodating and pleasant experience. I felt like I made new friends!

Aarti

Sep 29, 2016

Greg was professional and to the point - we liked that. He helped us get a good rate on our lease and also sourced the car we wanted - we really appreciated that. he also met our timelines and was patient with the process. I would recommend him as a great salesman and employee to have and keep! Lastly, he was thorough in his follow up and stuck to his commitments, that is rare nowadays.

Terrence

Sep 29, 2016

Gearshift locked up but I was eventually able to get it out of park and drive it to Bryan on my lunch hour. Problem was fixed and I was on my way in about 15 -20 minutes.

Clara

Sep 28, 2016

Everything was easy and excellent. We certainly especially liked having Joshua Daniel as our salesperson. He was excellent. The showroom was very pleasant and clean; everyone we encountered was very nice; and every aspect of the purchasing was well-organized.

Eric

Sep 27, 2016

Friendly and very efficient from the service manager. He got my car in and out in under an hour. I highly recommend Bryan Subaru.

Tracy

Sep 27, 2016

On time, good work, and nice people, nice area to sit, and i made my dog some new tags! Thanks! Convenient to schedule service

Gregory

Sep 27, 2016

The service rep was efficient and assisted me promptly and answered all questions. Service time was fast and the free coffee made the wait worth it.

Joan

Sep 23, 2016

service people were friendly..timely...coffee and tea available while waiting.answered questions regarding new car features. provided car clean and wash. facilities clean too

Robert

Sep 23, 2016

Overall the experience was pleasant. The facility is nice and the personnel are very attentive. Since we drive in from 50 away, this is important.

Andrew

Sep 22, 2016

It was very easy for me. I just showed up, gave Trey my car, waited, and it was ready! Easy!

Diane

Sep 22, 2016

They were professional and went above and beyond to make sure everything was done to our satisfaction. The service was done in the time frame they gave me. We are very happy with our Outback.

Jodie

Sep 20, 2016

I was able to walk in to the dealership to get my tires checked since I was in the area. As they started my car, they noted battery problems, so did a check and replaced it accordingly.

Shawn

Sep 17, 2016

Everyone is friendly and helpful. They always keep me on top of the progress of my service along the way. And they are most often very quick.

William

Sep 15, 2016

Was in at 745 am for service and they took my car immediately and changed oil and did all the required 24000 mile services plus all the present recall items in a very timely manner. Also washed my car.

Catherine

Sep 15, 2016

Subaru people are pleasant and very helpful. The work gets done efficiently. They even threw in a free car wash!

Erskin

Sep 13, 2016

Hands on by heads of departments, when necessary, to bring about real solutions. This show of interest from the top down brings about customer loyalty.

Jennifer

Sep 13, 2016

Bought a new car on Saturday and there was an issue with the tire. The service rep replaced the tire for free. Service was very fast and rep was very friendly.

Rose

Sep 13, 2016

Very knowledgeable about the product and patient in explaining and demonstrating how every thing works. Would recommend this dealership to friends.

Anna

Sep 12, 2016

I appreciate making Appointments, and generally not waiting more than an hour unless they wash my car.The waiting area is clean and comfortable.

Curtis

Sep 12, 2016

Salesman was completely knowledgeable but not pushy. Fortunately, the Forester we wanted was on the lot but the salesman also knew cars in surrounding areas to get a different one if we had wanted one.

Robert

Sep 10, 2016

I anticipated having to leave the car for the day, but the service rep said they could get it out faster, and did so.

Pamela

Sep 8, 2016

Truly genuine and outstanding customer service. Bryan Subaru has really knowledgable staff. Jason treated me with wonderful respect and made my visit very enjoyable as I waited for my car to be serviced.

Germaine

Sep 7, 2016

Nice friendly service, fixed everything quickly , easy to schedule appointment. Love making dog tags, comfortable waiting area. Clean restroom

Sandra

Sep 6, 2016

SALESPERSON WAS VERY FREINDLY & HELPFUL. I WAS NOT HARRASSED OR THE PRICE HAGGLING. THE SALESMAN WAS VERY KNOWLEDGEABLE OF THE VECHICLE THAT I PURCHASED.

Marybeth

Sep 5, 2016

Besides liking the vehicle itself, the sales reps are what truly roped us in. Also enjoyed the eco-inspired facility and use of plants throughout the building.

Alan

Sep 3, 2016

They were able to get my exact outback in time for the financing. It was the color and all the options I wanted nothing I didn't.

Ellen

Sep 2, 2016

I was confident that Bryan would repair my Subaru right the first time. This is where I purchased my Subaru.

Daniel

Sep 2, 2016

It was a great time. The buying experience was a breeze and I couldn't be happier. Will recommend to others.

Janice

Sep 1, 2016

Our salesman (Rex) was helpful without being pushy. He was very patient. I had started out looking for a very different kind of car from the Legacy that I ended up getting. I spent quite a bit of time looking at the Brz before deciding that it was not right for me at this time. Rex was very patient in discussing the options with me, while I was thinking this through.

Cindy

Aug 30, 2016

Great salesman who was friendly and knowledgable. He went the extra mile to make sure we knew what we were getting and comps

Roberta

Aug 30, 2016

Erin Czaplinski at the service desk is amazing and makes me feel comfortable bringing my car in for service. She explains everything thoroughly to me and reminds me of future service issues.

Ann

Aug 29, 2016

Staff was very knowledgable and friendly, not pushy like some car dealerships can be. My whole transaction was quick and efficient from the salesperson to the finance person.

Barbara

Aug 29, 2016

Greg Bourgeois makes it so easy to buy a Subaru. Everyone involved in sale is professional and very friendly. Love my new Subaru

Amanda

Aug 28, 2016

Everything was great!Everyone was very friendly and professional. I have no complaints. This was the best car buying experience I've ever had and I will be letting my friends and family know.

Adrienne

Aug 28, 2016

There was no pressure, the salesperson was equipped to negotiate and work with me to a deal I felt comfortable with.

Charles

Aug 27, 2016

It was a pleasure dealing with both Rex Bubacz and Andy Daigle. Rex is the best car salesman we have ever dealt with in our 63 years! This is the second Subaru that we have bought from Rex.

Phyllis

Aug 27, 2016

Greg, my salesman, was very knowledgeable and accommodating. He went out of his way to make sure I was satisfied.

Laurent

Aug 25, 2016

Even though I came in for a 12 month check up with only 5,600 miles on the vehicle, service took me right in.

Michael

Aug 25, 2016

Everything was great. Good customer service, communication, car service, will definitely go back and will definitely refer friends to this location

Eva

Aug 24, 2016

Our sales person made the entire process effortless. He didn't come on aggressively. He took his time familiarizing us with the car features and options. He was friendly and personable.

Sidney

Aug 23, 2016

Very friendly people giving quick and dependable service with a clean and comfortable waiting room. What more could you expect?

Carl

Aug 23, 2016

Low pressure environment. Direct negotiation with sales rep. Great vehicle and good price. Extra effort to find and secure the vehicle we wanted.

Dumrong

Aug 22, 2016

As described great service. Customer service is polite and helpful. Online appoitment is more conveince and fast. Dealer should provide subaru loaner car so, customer can experincing a different model vehicle.

Francisco

Aug 21, 2016

I would highly recommend our salesman Rex. He was not too pushy of a salesman and gave us plenty of time to make a decision. Very helpful and knowledgeable on all the features of the car. I also appreciate that he gave me non-bias information on all of our options so that I could choose the best fit for me. He was nice enough to stay after hours to finish the sale so we could get our car that day. The financial guy Andy was also great. Made the process of buying a new car quick and painless.

Christine

Aug 21, 2016

Everyone was very nice and helpful. I live my Forester! Mike, Andy answer Sonny made sure I was well informed and comfortable. It's been a long time since I've had a new car and I am so excited. The tech guy was very nice and funny as well. Sorry I can't remember his name.

Sarah

Aug 21, 2016

The sales process was simple and explained in easy to understand what was going on. The sales man worked with our needs and did everything possible to find the right vehicle for us.

Susan

Aug 19, 2016

service is always prompt and doesn't take up my whole day. A little more attention to detail is needed. they forgot to reset maintenance screen and the windows were dirty after being washed.

Elton

Aug 19, 2016

Even for simple, no charge maintenance, Jason and the crew at Bryan Subaru are incredibly friendly, professional and speedy, with an awesome gratis car wash, generally done far faster than expected, and always done perfectly. My wife's next car is coming from here!

Catherine

Aug 17, 2016

Easy, smooth, and friendly service throughout. I was informed about what was happening throughout every step of the process. No high pressure sales. I feel happy about the purchase.

Paulette

Aug 17, 2016

Easy... The service manager was friendly and helpful. I only wish they would have wiped all the hand prints off my smudged rims after the tire rotation.

Richard

Aug 16, 2016

Straight forward, fair business dealing without sales 101 tactics. The quickest, no nonsense auto purchase that I have ever made.

Juliet

Aug 16, 2016

Easy to make appointment, drop off, and quick nice service. I always have amazing service. Buying, repair, and service are always easy and professional.

James

Aug 16, 2016

Quick and convenient service. Everyone was very accomodating and professional. The facility was clean and comfortable while I waited for the completion of work, which was done very expediently.

Elizabeth

Aug 16, 2016

I was able to schedule an appointment online for 8:30am. I had scheduled maintenance performed as well as other recommended services and was finished by 10:30-11am.

Steven

Aug 16, 2016

Very easy to work with, and fast service. The best car buying experience I've ever had. No pressure and very knowledgeable.

Benjamin

Aug 15, 2016

The staff is very professional. The car service started on time and was completed quickly. Bryan is the only place that will ever service my Subaru.

Coty

Aug 14, 2016

This was the best sales man you have there at the dealership. He was willing to help, treat myself and my family with every bit of respect and helping with every aspect of my visit making this a memorable time with Subaru, I have been a Subaru fan for years and will be for years to come.

Desiree

Aug 13, 2016

when i brought my car in for servicethey told me a realistic time frame - didnt over promise - so i was happy

James

Aug 13, 2016

Courteous, quick, quality work. Service is so good, it makes me want to come back to this dealer to buy my next car.

Veronica

Aug 12, 2016

Could not be better! Helpful and efficient. However, having the survey require 20 words is VERY ANOYING! I won't fill out any more if I encounter it again.

Katherine

Aug 10, 2016

My salesman, Greg, and the finance manager were personable. I do business with people I "like." It's not all about bottom line $

Kelly

Aug 8, 2016

Bryan Subaru has a relaxed and organized environment. My sales person Josh was very informed and helpful in addressing all of my questions and needs. Buying my Subaru was an easy decision.

William

Aug 8, 2016

We ha purchased our 2014 outlander sport from Fred and came back to him because of the great service and the ease in which he made it to purchase.

Michael

Aug 6, 2016

I liked my service advisor (Jason Gullo) addressing me by name upon my arrival, even though we had never previously been introduced. He is an excellent service advisor and extremely personable. He was very receptive to all the questions I asked, and I ask some pretty tricky questions, such as "Who actually refines / manufactures the oil that Subaru labels as their own?"

Jill

Aug 4, 2016

Don was so helpful in helping me find the perfect car for me. I told him all the details I had been looking for and he said "I have the perfect car for you." Sure enough, it was exactly what I wanted! He allowed my stepmother and I to take our time checking out the car and answering any and all questions we had to ask. Unlike the many other deanships I've visited recently, he wasn't overly pushy and let the quality of the product speak for itself. 10/10 would recommend him and this dealership. We will be returning for our next purchase!

Michael

Aug 4, 2016

No high pressure, great follow up, and Sonny laughed at most of my silly jokes....! Worked with us on all the details.

Kiley

Aug 3, 2016

The staff is extremely personable. They talk with you like old friends. They washes our car! I would recommend Bryan Subaru to everyone.

Roxanne

Aug 3, 2016

Friendly staff that would update you on service, Discuss findings and service fees. Free car wash. Clean facilities. Hospitality coffee and tea.

Black

Aug 1, 2016

The staff of the service department was very good. Your location is horrible, out of the way for many people, extremely small for what you are trying to do there, barely any room to drive in, cars parked all over the place, even on both sides of the side street.

Dennis

Jul 31, 2016

Rex was very friendly and made every effort to answer our questions. I never felt overly pressured at any moment.

Emily

Jul 30, 2016

Everyone was friendly and willing to help, I had a good experience buying my first car alone at a young age

Philip

Jul 30, 2016

The mechanic drove the car with me and explained in detail the repairs need and then showed me the old parts when the repairs were completed. Very reassuring.

Richard

Jul 30, 2016

took great care with my auto and with me. From the time I walked in ,until my walk through at the end. They kept the appointment schedule, and updated me while I was waiting. Zero surprises(good thing).

Leland

Jul 28, 2016

I received courteous professional knowledgeable service from everyone I dealt with.Buying process was made very easy.And I got an excellent car!!

Debra

Jul 27, 2016

I always receive stellar service from Johathan who makes me feel more like family than a customer. I would highly recommend Bryan Subaru and do not plan on owning anything but a Subaru in the future.

Anne

Jul 27, 2016

Great service. Nice people. Great car. Good value. Used to be a Toyota person. The Outback has a better ride and amenities then the RAV 4 for the same price.

Tommy

Jul 24, 2016

I wasn't wanting to spend a whole day there and the Subaru team did everything they could to ensure I was given a thorough but quick presentation about the car.

Charlotte

Jul 23, 2016

Great communication and friendly folks. Loved the ability to book online. Excellent customer service! Best service department I've encountered in New Orleans.

Sheryl

Jul 23, 2016

Cordially greeted. All concerns addressed. Additional information offered and explained. Greeted by my name and made to feel welcome and most of all timely service.

Kelly

Jul 22, 2016

The staff did a great job of answering all the questions that came up during our visit to the dealership to purchase a new Subaru. The test drive was great to really get a feel for the Subaru we ended up purchasing, and the whole process was smooth, easy, and quick.

Justin

Jul 21, 2016

Fast friendly service, clear communication, and comfortable waiting area. Took my 2010 outback in for routine maintenance and also had a rattle coming from somewhere in the front wheel well, or so I thought. Service department found the problem was just a loose bolt on my exhaust and charged me appropriately instead of telling me I needed brand new bushings and brake pads, which I was painstakingly preparing myself for. Thanks for the honesty!

Darlene

Jul 21, 2016

I was greeted promptly and cheerfully. The technician actually paid attention to my concerns and was very professional. My car was serviced properly and in a timely matter.

Qi

Jul 19, 2016

I made an apppoint online at first and hope to do maintain. This is my first time to do service. Every thing is very smooth. Every thing have beend done within 1 hour.

Mary

Jul 19, 2016

Loved making my own dog tag. The dog friendliness of the staff and organization made our visit easy and fun!

Joseph

Jul 19, 2016

Sonny West was a pleasure to work with. Alan the finance manager was very helpful in purchasing the vehicle. A stress-free very good buying experience.

Gary

Jul 18, 2016

My experiences with my 2016 Forester and with the people who sold it to me at Bryan, and have serviced it for me since then, have been excellent. Excellent purchase and service experience: I highly recommended the vehicle and the supporting staff at Bryan; all are first rate in every respect: Sonny, Rick (on the Sales side) and Trey & Justin (on the Service end) have all been very efficient and helpful in every way. No complaints; no recommendations for improvement: Bryan seems to be a first class operation all round. Gary Eldredge

Andrea

Jul 18, 2016

I'm from out of state/Florida. I called I spoke with Erin, Service Manager. She told me to come in as the air bag light was malfunctioning. She was very accommodating and very pleasant. Got me in and out of there in less than an hour. Kudos to your service department and your staff.

Tyshawn

Jul 16, 2016

Joshua Daniels and his service were exceptional. I was working and didn't have time to communicate so we did everything through email and text and had my car delivered new in two days!

Rebecca

Jul 15, 2016

Everyone is very friendly and they keep you apprised throughout the experience of what is happening/what needs to happen with your car.

Kathleen

Jul 14, 2016

I like being able to schedule an appointment instead of droppping in for an oil change. Dog friendly...yes! Lola, my Pekingese rescue, loved her visit!

Bobbie

Jul 13, 2016

Bryan is ALWAYS courteous, straightforward and a pleasure to deal with. Our family has purchased 2 Subaru vehicles and will be returning for any maintenance e of repairs u til our next new Subaru purchase. Bryan makes if easy!

John

Jul 13, 2016

Jason is the best, he bent over backwards for me when I was having car trouble and needed to go to work. Nothing but positive feedback for him

Margot

Jul 13, 2016

We did not have to wait too long to be helped, and our sales person was friendly and not too pushy. The financing process was smooth and not intimidating. Family friendly--we appreciated having changing tables in the bathrooms!!

Richard

Jul 10, 2016

The oil change and tire rotation were done in less than an hour. The staff were pleasant and helpful to deal with.

Margaretta

Jul 9, 2016

Nice, professional service rep. Offered to wash my car. Asking for at least 20 words is NOT great. Advise tweaking your survey to eliminate minimum number of words required

David

Jul 9, 2016

Rex was an exceptional salesman. I had accompanied my neighbor, Sunshine, to your dealership, and he helped her buy her car. The next week, I returned withy wife, Evie, and we then bought a car as well. Nice job!

Kyle

Jul 5, 2016

This was the first time I've ever bought a vehicle. The process was totally comfortable and efficient. The staff was exceptionally knowledgeable about the vehicle I wanted and I left feeling completely satisfied with my purchase.

Nidra

Jul 4, 2016

My salesman Rex Bubacz was very honest and helpful. I highly appreciated all of the helpful staff. And a thank you Mr. Andy Daigle for making the financial arrangements so easy.

Andrew

Jul 4, 2016

I knew what i wanted when I got there. No up-sell or any pressure. Asked for and received a great price. Delivery went quickly with no pressure to by any add ons.

Willaim

Jul 1, 2016

The bikes for sale I was not at the store long so I really don't have any further commentsI recommend you wash customers car after service visit

Stephen

Jul 1, 2016

Very professional and the speed of service was great. The staff explained everything in great detail and was in and out within an hour!

Anna

Jun 30, 2016

Overall experience was pleasant. My salesman Rex was helpful and did not pressure me into buying. It's a big decision and I felt like Rex really wanted me to be happy with my choice of vehicle.

Nicholas

Jun 30, 2016

Complete and total service of all needed repairs/maintenance. Outstanding reception, and timely maintenance performed on my daughters now 2011 Subaru Forester.

Troy

Jun 27, 2016

Salesman was very knowledgeable about the car. The environment was laid back without a lot of sales pressure. The deal I received was very fair.

Rachel

Jun 27, 2016

It's easy. Setting up appointments are no problem and the work is done while you wait. If there are questions, the service dept. asks what you would prefer....

Carla

Jun 27, 2016

Greg made our experience in buying our car to be a very positive one. He did not pressure our purchase and was very accommodating to what we wanted.

Clifford

Jun 25, 2016

I had to have my Subaru that my daughter was driving towed to Bryan Subaru at 5pm on a Saturday. John Garner took the vehicle back immediately and fixed the problem in an hour and had the vehicle back on the road for her. He went above and beyond what service I have ever received from ANY dealership. I was just hoping to get the vehicle checked in for service the next week and never expected to have it looked at, much less fixed, an hour before service closed on a Saturday. I am highly appreciative of the help that John Garner gave us and cannot commend him enough.

Harry

Jun 21, 2016

Dealer rep showed some suggested service items, but never was pushy trying to sell them to me. I also appreciate having the car washed after service.

Sandra

Jun 11, 2016

Everyone I came in contact with from the minute I walked in the door was friendly and helpful. I would go back to this dealership.

Carrie

Jun 11, 2016

I have never purchased a car before and the people at Bryan were amazing! Everyone was super helpful and made my experience much easier than I thought it would be.

Wayne

Jun 10, 2016

Service was quickly done and started at my scheduled appointment time. Service department personnel were very friendly and helpful. Waiting area was clean with hot beverages (coffee, tea or cocoa) available and comfortable seating. My car is always washed at the end of service.

Monique

Jun 9, 2016

The customer service is excellent. On this visit, I dealt with Jason who was efficient and very helpful. I feel very comfortable with this dealership in particular and as a woman who is not extremely knowledgeable about cars in general, that is very important. I will continue to have my car serviced here.

Karla

Jun 5, 2016

Knowing what I wanted in a vehicle, I had seen Lexus, Audi, and Infinity-Subaru was my next research car. Rex Bubacz answered and exceeded my knowledge of Subaru so much that I made the unexpected decision to buy that day. Called a resource and said "tell me why I should not do this" and was told by the Lexus buyer, "you can't make a better decision than Subaru!". Rex sold me comfortably with KNOWLEDGE of my needs, without pressure or pushing. Your staff made the difference with your fabulous product. Great COMBO. The other dealerships failed on that task. ( dealerships from Louisiana to Pensacola, FL. the previous month.) He listened.

Christina

Jun 5, 2016

I was asked if I wanted to do any special maintenance first instead of just going ahead without my consent. They also didn't push it or made me feel dumb about not wanting the extra maintenance.

Donald

Jun 1, 2016

The fact that they recognize you, and thank you for coming before we even start. They communicate clearly before additional work is performed. Josh is an asset to the Bryan dealership.

Richard

May 29, 2016

We know that we made an excellent decision and will have no worrys or concerns for the next 3 years on the lease of our first Subaru. Our Bryan dealership sales rep, Patrick, was extremely helpful and answered all our questions. Overall we were completely satisfied and at ease with our final decision.

F.B. from La.

May 27, 2016

The staff at Bryan Subaru were amazing. We found the car our daughter wanted on their website that morning and we drove 2 hours from home to get it and we're very pleased with the experience. Thank you all!

Katy

May 27, 2016

Friendly people who kept me informed about what was happening with my car. The car was ready at the time I expected it. Personnel were extremely professional in appearance and behavior. Service was excellent.

Geoffrey

May 25, 2016

I really liked that Trey worked hard to find me as many discounts as possible on parts and labor costs. Great service advisor!

Barbara

May 25, 2016

Greg is very professionally. Got exactly the car I wanted. Wouldn't buy a car from anyone else. Will be getting another one this fall---only from Greg.

Jeri

May 21, 2016

I liked my salesperson, Joshua Daniel, and I liked that everything I was told was factual and reasonable. The differences in the three models that interested me were explained simply and truthfully.

Lillian

May 20, 2016

The service manager diagnosed the issue and explained it well, and gave me details about the repair and the price. Everyone was friendly and prompt.

Karen

May 18, 2016

Through a routine oil change, I found out that my head gaskets were leaking oil and needed replacement. My warranty had just expired, but Bryan Subaru covered the cost of parts and labor as a courtesy to me. Jason, my service advisor, was extremely helpful thoughout the whole process. He provided me with a 2016 Subaru Impreza Courtesy Vehicle to drive while the repairs were being done and kept me updated on how things were going, even sending me pictures of my engine! When my car was ready, Jason sent a technician to drop my vehicle off at my house and pickup the courtesy vehicle. Couldn't be more satisfied with the level of service that I recieved!

David

May 18, 2016

I like the courtesy and professionalism that they showed me. Mr. Sonny wad very knowledgeable and assisted with with every question i had. Never felt pressured to buy the vehicle.

Jeffrey

May 18, 2016

I have to say that the lady working the service desk on Saturday has some of the best customer service skills and knowledge about the product.

Ashley

May 18, 2016

Everyone was quite friendly--but like actual people, not just sales reps trying to get your business. I was also thrilled to be able to get in for an oil change/balance and rotation at the last minute. The previous dealership I went to made me schedule appointments weeks in advance.

Veronica

May 16, 2016

Everyone goes WAY out of their way to be helpful and accommodating, from the person who gave up his office chair so I could sit down (the waiting area was full) to the service manager who insisted on running my car through the wash because it had bird droppings on it (I was there for a recall.)

Edward

May 15, 2016

Rex Bubacz was extraordinarily competent and helpful. if your other sales staff is as good, you have many happy customers. We were also lucky to have just the car we wanted already ordered and arriving in less than a month.

Eric

May 12, 2016

Erin makes you feel like you are the most important customer from start of service through completion. She keeps you informed throughout the entire process. [Unlike some other service departments.] I'm glad that we are finally able to bring our Chevrolet to your location for services.

Christopher

May 11, 2016

Greg was terrific. Helpful and mellow, and very informative. And he was LOW PRESSUREwhich was much appreciated. All around fantastic sales experience.

Curtis

May 10, 2016

The Subaru associate promptly welcomed me and initiated my service appointment. I was informed of recommended additional services but did not feel pressured into purchasing anything.

Harold

May 6, 2016

Courteous and attentive service. I was regularly updated on the status of the service & was advised on maintenance needs to improve performance of my vehicle. It was easy to set up service appointment.

Michael

May 4, 2016

Salesman Rex Bubacz came highly recommended and did not disappoint. He took the time to answer any and all of my questions via text, email, telephonically and in person. Ever since the very 1st time I contacted him, he kept in touch, earned my trust and respect. We negotiated for a short period of time, came to a gentleman's agreement and secured the sale.Furthermore, Mr. Any Daigle was a pleasure to deal with when it came time to fill out the sales paperwork. However, this was the 1st time in my life that I spent less than 45 minutes inside of the finance manager's office. Kudos to him for streamlining everything into a respectable timeframe.Lastly, it was a pleasure to meet with Sales manager Mike Romagossa, who let Rex offer me a solid deal.

Daniel

May 2, 2016

Salesperson Greg Bourgeois was extremely helpful, answered all questions we had, and didn't make us feel pressured in our decision.

Glen

May 1, 2016

We were looking for a lower end used car and Rob White helped us find one. He was patient, kind and honest. Can't say enough and him and your other staff. We asked him to kreyan eye out for another one and he found one a week later which we have also purchased. I've been in sales for 40 years and have purchased over 60 vehicles and this is one of the best experiences I've ever had.

Thomas

May 1, 2016

MR. BOURGEOIS WAS EXTREMELY HELPFUL. I WENT IN SATURDAY MORNING JUST TO LOOK AT THE FORESTERS AND DROVE AWAY IN ONE 90 MINUTES LATER.

Elton

May 1, 2016

As always, the service is fast, thorough, friendly and extremely professional. Since she loves my Outback, we have already decided my wife's next in the near future will be a Subaru from Bryan Subaru. We wouldn't think of going to another dealer. Jason in service is the best!!

Robert

May 1, 2016

I talked with Josh for a couple of weeks on the phone until I could make it to the dealership. He was great and pleasant and very helpful once I arrived. It was the easiest car buying experience I have ever had.

Colin

Apr 30, 2016

I felt Joshua Daniel was a very respectful and informative salesman. At no point did I feel like I was pressured into buying a car, which is very important to me. He answered any questions I had and worked hard to make sure I felt comfortable. The entire experience was the best I've ever had.

Marcus

Apr 29, 2016

Sales associate was no pressure and was available to help us explore all requested options. Best car purchase experience yet.

Tatum

Apr 28, 2016

It was easy to obtain information on the different Outback trim levels so i could conduct my own research. The salesman was not pushy and easily answered all my questions. Greg B. searched for the exact car that i wanted, without hesitation. He kept great lines of open communication through text, email, and phone.

Cynthia

Apr 24, 2016

The fact that this man bent over backward to find me the car that I wanted. He was so nice and couldn't do enough to make this a very pleasant experience, which it was.

Linda

Apr 22, 2016

Gregory Bourgeois from Bryan Subaru, New Orleans awesome. He went his way to find the car color that I really wanted.

Screwed by Bryan Subaru

Apr 21, 2016

Brought car in for a recalled airbag, while in their possession it is broken into and all of my stereo equipment stolen. No locking gate or cameras where they kept my car. Not only did they steal thousands of dollars of my stereo equipment, but they refused to compensate me even $1.00. Do yourself a favor and never ever go here. Don't get robbed like I did!

Stuart

Apr 21, 2016

the staff was pleasant. I was told it would take 30 minutes to have the computer reprogrammed. I actually left 40 minutes after the start of my appointment. Close enough for government work. I would certainly go back and I love the car.

Keith

Apr 21, 2016

My reception was pleasant, and expected. My car was serviced while I waited. The service was explained to me and my car delivered clean.

Anne

Apr 18, 2016

Bryan Subaru is the best. They are always friendly, courteous and professional. We love our Outback and will continue to use Bryan.

Greg

Apr 17, 2016

I had an apointment for 1:00 - I arrived at 1 and another client arrived just before me ( maybe 1 minute) I am not sure if she had an appoitment but her car and another were serviced first - My car was not taken back until 1:20 pm - service time for oil change was about 40 minutes - Had a cabin air filter replaced and the labor charge for that was quite high considering time from my approval to change filter and when car was brought back to me.

Jeffery

Apr 9, 2016

From the buying to the service-a great bunch of friendly folks. Have especially enjoyed getting to know Jason on my visits to get the car serviced. Jason knows we are moving, gave me his card and said he is happy to assist with anything I need-to just give him a call! I appreciate that!

Robert

Apr 4, 2016

My car was taken care of timely and efficiently. Jason went over everything with me ahead of service and there were no surprises. He is an asset to your company.

Michael

Mar 31, 2016

I had unexpectedly found myself in need of a new car. I appreciated the time everyone took to explain my options. Patrick was very helpful. And, it was nice to take the vehicle out on my own.

Cecelia

Mar 30, 2016

Very good experience, representatives were very helpful. Would definitely recommend this dealership for Subaru service. Service representatives were very helpful.

Eddie

Mar 29, 2016

I have always had great service and sales , keep up the good work ; if it ain't broke don't fix it , excellence is in !

Michael

Mar 24, 2016

a.) Ability to schedule service on-line, with ability to detail items of particular concern;b.) Service adviser was ready & prepared to receive me upon arrival;c.) Continuity of service records for my car;d.) Waiting area was comfortable, with amenities; e.) Staff were friendly and outgoing;f.) Service was performed quickly, minimizing waiting time;g.) I always enjoy the opportunity to say "Hi" and catch up with my dear friend and ace salesman, Rex Bubacz.

Benny Zachry

Oct 21, 2015

Others (well one person anyway) have rated this dealership as 5 stars. Their sales department might warrant 5 stars, but be warned of the service experience. I had my 2015 Legacy in there on 4 separate occasions over a 4 or 5 month period to fix a 'sticking' fuel door. They could never fix it, and I wound up having to take the car to an out of town dealership to get it fixed. The reality is, I'm not even sure the service department at Bryan EVER did anything to the car on either of the four times they had it in their shop. I say this because another dealership ran the warranty records for my car through the Subaru of America system and this record shows no evidence that Bryan ever filed for reimbursement from Subaru of America on the work they allegedly did on my car on these four service visits. So while you might have a good sales experience at Bryan, hopefully you won't ever have to deal with their service department!

NOLA

Aug 24, 2015

I bought a pre-owned car from this dealership and it was a seemless experience. Their salesman was straightforward and patient and I ended up getting the car I wanted at a price that I was satisfied with. I highly recommend them.

Vgcarney

Aug 2, 2014

I took my 2002 Montero XLS to you guys in November 2013. I had a broken left side view mirror, needed new brake pads, and the hoses connected to my radiator needed replacing. With these repairs and others including a new battery, my bill came to about 2200 dollars, with 800 dollars for labor. I picked up my car in December. The next day, the mirror you all replaced fell off my car, and I brought it back to be fixed. I did not drive my car again until February, when I was able to renew my insurance policy. When I drove it again, I noticed it made funny noises when turning. When you all replaced my brake pads, you failed to tighten my CV Joints. I brought the car back to solve this issue. The mechanic claimed he test drove the vehicle and heard no noise, but all he did was drive into the garage, making no turns, and not even going 20 MPH. I demanded that he get in the vehicle while I drove it around the block, going 20 MPH. He agreed with me about my CV Joints and fixed it. A month later, my car overheated and broke down. I had an ASE Certified mechanic check my car, and he said the hoses you attached to my radiator had corroded. I bought the vehicle back again and they fixed it. On July 17th 2014, my battery died. I had it jumped by Pop-A-Lock. They tested my alternator as well and said it was normal. The next day, my car did not start. I had my car examined by the same ASE certified mechanic, and he thought my battery was a bad cell. He decided to verify his readings, took the battery out of my vehicle to Auto Zone,and had it tested there, where they also said the battery was a bad cell. I called and asked if I could bring the battery in to be tested and replaced without the vehicle, as I have a 5 yr warranty on the battery. I spoke with Erin. She said I could, but after they tested the battery, they told my mechanic they would not honor my warranty without the car. When I brought my car in, they said my battery was fine and threatened to call the police on my boyfriend. You guys refused to honor my warranty. I feel as if you all saw a young female and took advantage of me when I needed my car serviced. Most of the work you did was completed incorrectly. Your staff is rude. They knew I'm a young student paying with loans and took advantage of me instad of helping me. This is unjust treatment, and I can't even imagine what you all must pull on your other customers as well.

Rowan42

Feb 19, 2014

My 14 year-old beloved Outback was having issues with the AC, clutch, electrical, etc. Erin really worked with me to get in antique parts and having the mechanic try economical ways to get my car a few more thousand miles. I felt like I was working with friends. Erin also kept giving me loaner cars and made sure I got to drive for a week or so the model i was interested in. I loved it so much I bought one and Erin was so helpful directing me to the sales department. Nothing but love to their service department.

Mhbrazda

Feb 25, 2013

We considered Bryan for a Subaru, Forester, even though we live on the North Shore. We have had past experiences with Ed McCarthy, and knew we would get the attention and professionalism that we look for in a dealership. When looking online, we found the car we really wanted and the email quote from Jennifer was swift and unbeatable. The appointed was made and the rest is history. Greg was our first contact, and Rex arranged all the details. It couldn't have been a better experience. Both men are a cut above the usual dealership experience. Thanks Bryan, for making our Subaru experience a great decision!Margaret Brazda

BUSTER BROWN

Oct 3, 2012

Greg Bourgeois was very personable and informative about all the Subaru vehicles. We felt at ease with him and he was very patient with my husband and I as we had a lot of questions having never owned a Subaru before. We highly recommend him and the dealership. I'd just like to say I love my Subaru!

2013 Touring

Sep 30, 2012

I am very glad to have done business with Rex, our salesman. His personality and manner of job performance are much appreciated and were very important to our pleasant experience in buying a new Subaru at Bryan Subaru. My wife wishes that I could explain things as "calmly and clearly" as Rex.Jeremy, a service department writer, came to Rex's office at the conclusion of the purchase to meet my wife and me, and to answer any questions. I had a couple of questions about motor oil and engine characteristics. Jeremy answered the questions very well, with knowledge, interest, and an engaging manner. Mr. Daigle, the finance manager, was easy going, yet very efficient. He was friendly, conversant, and helpful. The process was smooth, and there were no surprises.In short, the whole buying experience was relaxed, enjoyable, and without any pressure at all. I am keen to spot issues, but I found none at Bryan Subaru.

Norindy

Sep 25, 2012

Rex and Greg did not try to hard sell me anything. They answered my questions and added pertinent information. On top of that he helped get the approval of my mechanic father, who has never worked with Subarus before. This was easy and pain free.

brenna.benson

Sep 20, 2012

I can't believe how easy Rex and the whole Subaru team made purchasing a new vehicle. Everyone was so helpful and straightforward - it was a great experience for a first-time car buyer.