Used Cars for Sale at Brandfon Honda in Branford, CT

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Unhappy

Nov 6, 2016

I would highly recommend looking at the Yelp reviews before going to this place. I just spent a lot of money on getting my car fixed and now it has problems that it didn't have before I took it in. It is currently sitting by the curb because I don't have the money to fix it because less than a month ago I spent $3000.

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Cecile Stone

Nov 5, 2016

every time I come here is have to wait 2 hours or more even if I have an appointment today I was told bring car in at730 and we can bring right down for a rental car we will pay for it because your having a recall done still seating here 845 with a 730 appointment

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tpkenned

Sep 19, 2016

Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long.We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat.Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Couldn't do that at the time.Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.)Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning.Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes.Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing.I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though.I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the Brandfon shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington. I took the bus to collect our half-fixed van.Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. I had my usual mechanic (who services out other car) take a quick look. He said that he was pretty sure that the front engine mount was the problem-- a common problem on Odysseys, he said.We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits.7 weeks in. 0/2 issues resolved27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called. Back to waiting.10 weeks in. 0/2 issues resolvedI sent a copy of my yelp review to the GM. (He'd left a comment there asking me to get in touch--as if he couldn't get my phone number from his sales or service folks--but I did send him an email.) He replied that he was speaking with his people and would get back to me shortly. 11 days go by.The call comes at the 31 day mark. The part is in.Return visit 4: Quiet morning. I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. He tells me that when we buy Certified Pre-Owned, we should expect better than that. I mentioned that a "friend" had suggested that the front engine mount might the problem. He dismissed that suggestion out of hand--they were a problem on older Odysseys. Not our generation.I tell him that I'd like to pick the van up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hours with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things. (This is week 11, after all.) He says OK. They take it back right away and get to work.When I hear that the shuttle is still 35 minutes out, I take the bus again.I call around 12:45 (about 4 hours in). It takes about 10 minutes to get a human being to relay first the information that they are still working on it ("I can see legs sticking out of your vehicle") and then that a 3pm pickup will work.I take the bus back and arrive around 2:30. I tell them that I can wait a bit-- it seems that they are still working on it. They move my vehicle out of view a few minutes before 3. After a few more minutes, I go and ask: what's happening with my car? Is it done? Oh yeah: it's around the side, you can take it now (once we find the keys.....) Once the keys are in my hand, I am told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back and leave it for the day again.....I tell them that that would be my 5th visit to try and have the rattle correctly identified and fixed. He says sorry. They always say sorry.11 weeks in. 1/2 issues resolvedI update my review again and send it to the GM (who had said he'd get back to my 11 days earlier). I get a call within a few hours from his assistant who says that they are going to make this right. (The GM has been busy: they're acquiring another dealership, and he's been tied up with that. Aha.)One of the service managers calls to set up an appointment for later in the week. They'll cover the cost of a rental this time so that they can have the van for as long as they need to diagnose and fix the rattle.Return Visit 5: My arrival is anticipated by at least some of the service staff. The foreman comes out again, but his tact is different this time. "There is some sound in these. I'm going to try to minimize it, but it's not going to be silent.""Sure, it's Certified, but it is a used car."Woah, I say. The rattle that my car is making is not normal. (He had said so himself the previous week.) He repeats that he's going to minimize the sound and says that he will take me for a drive in some other vans to hear the sound of those if I'm still not satisfied. I tell him that I'll gladly do that if it comes to it. The rattle is not normal, and those other vans aren't going to have it. This lowering of expectations move is rather disconcerting, don't you think?I get my first update 32 hours later. The car is fixed. What was the problem, I ask? 'It was the front motor mount.'Summary: It took 12 weeks and 5 different return visits to get my Certified Pre-Owned minivan into the condition that it should have been in when it was sold to me.(I waited 5 weeks between visits 1 and 2, but the other 7 were the weeks that it actually took to get both problems corrected by the Brandfon service department.)Communication is poor (I had to call them on at least 3 separate occasions for a status update, including one time when I'd been waiting 4 weeks to hear from them), and competency in the service department did not impress (misdiagnosed rattle and made potentially unnecessary repair; ordered the wrong part; were not able to diagnose a problem in one 6.5 hour span). The shuttle service is a joke.I'm glad that the GM's assistant finally stepped in. And that they finally do seem to have resolved both issues. But it shouldn't have been even remotely this hard.Exercise caution: I'm not convinced that this isn't a place you'd be well advised to steer clear of if you're looking for a pre-owned Honda.

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Todd

Sep 19, 2016

Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely don't get the Extended Warranty if you're not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long.We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat.Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldn't. Said we would have to leave it with them for the day. Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadn't heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.)Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadn't showed. We left the car overnight and got it the next morning.Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. I'm a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes.Just as I was disembarking from the shuttle, I got a call: it turns out they've ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think we're going to pay for it. I told them that we would do no such thing.I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though.I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the shuttle service will not be available to anyone for the last two hours of the work week....unless you're inbound from somewhere near Torrington. I took the bus to collect our half-fixed van.Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didn't know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. We'll take this up again when the seat part comes in. I need a few days between my Brandfon visits.7 weeks in. 0/2 issues resolved27 days later I still haven't gotten a call to let me know that the correct part is in. So I call them. Turns out it's on backorder. They have no idea when it may be in stock. (It's California we're waiting for this time.) Good thing I called.10 weeks in 0/2 issues resolvedThe call comes at the 31 day mark. The part is in.Return visit 4: I get the foreman this time. He's frustrated that they replaced a tensioner that (maybe) didn't need replacing, but he certainly hears the rattle, too. I tell him that I'd like to pick it up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hrs with it), but that I could take the bus home and leave it overnight if that's what it takes to finally fix both things...Once the keys are in my hand, I'm told that the seat repair has taken longer than expected. They didn't have time to diagnose the rattling sound. If I can bring it back...11 weeks in. 1/2 issues resolved

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car

Aug 17, 2016

I worked with Bilal and had an excellent experience. He was very polite and what ever he said he would do for me he did. I would do business with him again. This is my third Honda that I bought and very happy so far with my new car. Thank you to Brandfon Honda

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Dasa1956

Aug 2, 2016

outstanding customer service!A very pleasant experience from the sales Dept. trying to fill our needs. Trading in our 2013 civic was made simple.Enjoyed this car so much decided to lease another one.Love LOVE this car!!Color, style, great on gas...

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Stephanie

Jul 25, 2016

I went to branfon Honda want to buy a car knowing what I wanted. Joel Demarco help me. He had a few cars mind. He walk though each car explain everything to me. Got a get price . I would definitely recommend send people to Joel Demarco.

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ZUGEILY RIVERA

Jul 25, 2016

THIS IS MY SECOND EXPERIENCE WITH THIS DEALERSHIP AND SALESMAN MANNY COSTAS. I COULDN'T BE HAPPIER WITH ALL THE HELP AND EFFORTS HE WENT THROUGH TO MAKE THIS A SUCCESSFUL PURCHASE. I AM A VERY HAPPY DRIVER AND LOVE MY CAR. I WILL SEE THEM AGAIN FOR SURE.

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eden2106

Jul 24, 2016

I traded-in my 2011 Honda CRV-LX 4WD with a new 2016 Honda CRV Touring AWD. I initially emailed Mr. Bilal Zafar about my plan and my specific choices, and not to offer me unnecessary stuff. Bilal was very professional, sincere, and considerate; he made sure that I will have a hassle-free and pleasant experience (this is already my second car from the same dealer, but first time being assisted by Bilal). I tell you, it was a very smooth process: from trading-in my old car to ordering my preferred color and model, and working-out the financing. If I need a new Honda Vehicle again, I will surely go back to Brandfon Honda and look for Bilal for assistance.Thank you Bilal, and thank you Brandfon Honda. It was a pleasure doing business with you.Eden

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Pineapple gernade

Jul 13, 2016

Manny Costas is a great salesman worked with me 100%. Got me a great car at a great price. The rest of the staff were great to. If you are looking for a car this is the best place to go. And ask for Manny Costas he will work great with you on price and your payment. Again Thank you Lisa Bianchi

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arlenep

Jul 11, 2016

Just purchased a 2016 CRV from Julio Gomes. He went above and beyond to find me the vehicle of my choice, even coming in on his day off to assist me.

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Faeryjennie

Jul 10, 2016

Julio made our purchase easy! He was knowledgeable, kind, and great sense of humor! Truly a pleasure doing a business with Brandfon. We love our Accord! Thank you! Kyle and Jennifer Wetmore

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Frank and Carolyn F.

Jul 4, 2016

Bought a 2016 Pilot and leased a 2016 Accord and loved the experience. The team was great and Manny Costas was very knowledgable in all regards. The dealership gave us top trade in value for both our Odyssey and Camry. Highly recommend working with this dealership.

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Niddrie

Jun 25, 2016

Well we're should I start Julio the salesman I dealt with is AMAZING first off he went above and beyond to make sure my first time car buying was a breeze and understandable! If I could tell the world how amazing brandfond Honda is and what a great salesman Julio is don't think for a second I wouldn't. I love my new Honda! And will forever be a customer here thank you so much!

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C Zampino

Jun 16, 2016

We have purchased 3 accords, 2 cr-v's and one pilot from Joanne at Brandfon Honda in Branford, CT. Beside the unlucky purchase of a doomed preowned pilot, all cars have been excellent! Could not been happier! This review beside the dealership, is more directed to Joanne Panzo, the sales lady that has helped us during these purchases. She was able to get us in the proper vehicle on he proper prize. She loves to sell and moreover to ensure her customers will get satisfaction. Joanne will try hard to fightfor you for the lowest prize you can get. I guess her passion for customers care and interaction is soo strong that perhaps she doesn't think about promotios possibilities. I think she would be ready for next step. I also want to recommend Brad, the best customer care/service specialist. He has been always helphfull and found ways to save you money. I like his honesty and customer manners. Thank you, Joanne. Thank you Brad.

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Richard

May 24, 2016

We had a flat tire on our 2014 Accord. I called and was invited to come in without needing an appointment. I arrived about 6:00 on Monday (closing time = 7:00), and Randy Newton (as always) was quick and courteous getting me started. The service technicians found the non-fixable problems with the damaged tire and replaced it with a new, balanced tire quickly, and at a reasonable price. I was out the door before 7:00.

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Marianne R.

May 17, 2016

Last month I traded in my 2006 Honda Pilot for a 2016 Honda Civic. I was extremely pleased with the buying process from start to finish. Rick Hupalo was the Associate that helped me. He was extremely pleasant, courteous and really listened to what I want and didn't want. I could not be any happier with my Civic! A big thanks to Rick and the entire staff at Brandfon Honda in Branford!!

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Kendra

May 14, 2016

My sales representative, Chris (Anguar? I don't have his card in front of me), was kind, patient, knowledgable, and even entertaining. I enjoyed his company. Also, Matt, the business manager, seemed to really do everything he could to get me the best rate possible. So far - one day in - I love the car.

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Ricardo

May 13, 2016

Eddie Mealey was very knowledgeable of the different features of the Honda Accord EX-L that I was interested at. He was very detailed in his demo and explanation. Most of all, I did not feel any sales pressure at all. The processing of delivery of the car was finished on time.

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Angela

May 8, 2016

I was in need of a car right away because the car I had broke down. Within a few hours Brandfon Honda helped me find my perfect car. Joann was able to get me a used 2011 Mazda3, get me a loan, and I was driving a car within no time! I would highly recommend going to Brandfon for a car. Joann will be able to help you find what you're looking for whether it is new or used.

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Joyce

May 2, 2016

They took care of the problem! 2016 Civic recall wasfrightening when I got the notice, but it is now under control.

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Alexandria

May 2, 2016

I appreciate that, as a woman, I am never talked down to at this dealership. I feel that the people I have interacted with are sincere in their desire to provide excellent customer service.

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Nichole

May 1, 2016

Chris A. was great. All of the other sales people were pleasant. I felt very comfortable making a vehicle purchase. Ringing the bell was also fun.

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Alexander

Apr 30, 2016

brought my car in for express service (oil change and tire pressure), they diagnosed a wheel alignment that was needed and were able to perform this as well within the wait time they estimated for the original express items

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Sharon

Apr 28, 2016

Everything was top notch - beginning with the general manager checking on us while waiting for our sales rep, Balill, who took great care of us in finding the right car quickly and helping me understand its features upon delivery. Chris efficiently handled the finances/lease and everyone probably stayed a little later than they wanted to in order to get me the car I wanted when I wanted it. Excellent experience!

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Edward

Apr 27, 2016

Great communication and quality service. Friendly sales and service staff with properly trained service technicians. I would highly recommend this dealership.

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Apr 26, 2016

It was convenient to be able to just drive in for Express Service.I love that they wash your car for you. Saved me a trip to the Car Wash.

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Jerry

Apr 25, 2016

Randy the Service Manager has always been very helpful. Explains all the detail and will always let you know all your options. No pressure at all.

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Gayle

Apr 25, 2016

Frank, my service agent, clearly explained what services had to be done to my car. He was friendly, pleasant and very informative

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John

Apr 22, 2016

Matt Goodwin in the business office was fantastic to work with. He explained the financial process clearly and concisely and answered all of my questions as a true professional would. well done!

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Victoria

Apr 20, 2016

Everyone is very polite. RE: question 2-- I tend not to give advice to anyone about anything simply because if they are not happy, I don't want to hear them complain-- and I have had many such experiences in the past, so that's why I keep quiet re: referring anyone anywhere.

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Juliana

Apr 17, 2016

The staff was very informative and helpful. They even stayed past closing hours until all my paperwork was filled out so I could take my car home the same day. It was definitely a great experience and would recommend them to anyone!

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Prentiss

Apr 6, 2016

Great sales person Julian Abreu. He took the time and explained everything we needed to know about the cars we were looking at. Very straight forward guy, and the finance manager Billy was very helpful in getting the job done immediately. Brian took great care of us. Very impressed with the professionalism of both guys. I could not have had a better experience. Thanks

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Ann

Apr 3, 2016

Staff very concerned about us and gave extra time to clear up any questions....Joanne Panzo excellent rep, Billy great finance underwriter

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John

Apr 2, 2016

It was ready for my arrival with my car re a airbag recall and got it all done quicker than expected. I love my car, and there is some work still to be done on it, and Brandfon would be my choice. The woman who helped me out was very professional and personable.

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Nadiye

Mar 29, 2016

Brandfon Honda gets my highest approval in terms of courtesy, speed, promptness, no pressure/gimmicks in selling add-on services (compared to other Honda services). This no-pressure is the main reason I travel all the way from Fairfield County for service every single time for my two Hondas. Not to mention they gave me the best price while buying them.

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David

Mar 29, 2016

Treated me with the utmost respect .The team all the way from Walter to Chris to Bill was a very pleasant experience. I would like to thank them all once again for all their help and professionalism, they are truly an asset to your company.Because of them when I chose to trade in my pilot for a new car, Brandfon honda will be the place I go.(even though is a 2 hr ride from my home) Thank the Boys again from me Ill see them soon.

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Pinxia

Mar 27, 2016

Miss Moon is very pleasant and is very knowledgeable what she is going. Also, Miss Moon is very detailed oriented. I am very happy.

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Pat F.

Mar 24, 2016

Leased a Honda Civic today from Joanne Panzo at Brandfon Honda. Joanne went out of her way to make sure I was happy. She spent a lot of time with me and made sure I got exactly what I was looking for. My whole experience was great. Everyone was pleasant and extremely helpful and I was able to take my new car home the same day! Very, very pleased. Thanks Joanne and everyone involved.

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Stephanie

Mar 23, 2016

Everyone was very friendly and helpful from the moment I walked in. My salesman Rick was great! He was so knowledgeable about the vehicle and explained everything clearly and thoroughly. By the end of the test drive I felt very comfortable with the vehicle and all the great new features! He really took his time explaining everything, even with the paperwork.

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Gerard

Mar 16, 2016

Frank, the service representative makes all the difference in the world. Good guy, straight shooter no none sense. I'd bring my cars to him all the time if I could.

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Christopher

Mar 16, 2016

Quick and quality service. Randy is such a fine fellow to deal with. The parts department is awesome always friendly and helpful for my DIY projects A+++

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John

Mar 16, 2016

The check in process is very fast and streamlined ,I love the shuttle service and the Service Manager was excellent with resolving an issue that I was having from a previous service.

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Laverne

Mar 11, 2016

the sales agent was awesome, and very informative, he knew what he was talking about. very professional and patient. i had a wonderful experience. Thank you Julio

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Ellyn

Mar 8, 2016

I was very impressed with the salesman who assisted me. His name is Bilar Zafar and he was a pleasure to work with. He was professional, knowledgeable and understood my wants, needs and budget.He worked very hard to find exactly the car I wanted to purchase.

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John

Mar 7, 2016

Scheduled to test drive a particular vehicle. Vehicle was sold by the time we arrived. We were half way out the door when our salesman, who was pouring over many of the type of cars we were looking for,found one that might interest us. And it did! And we bought it. We were looking for one stop shopping and found it at Brandfon Honda!

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Sharon

Mar 6, 2016

I worked with Julio Gomes in sales. Julio is a very professional, and personable. Julio listened and answered all of my questions, and confirmed the HR-V was an excellent fit for my requirements, budget and lifestyle. I don't buy cars very often, and am cautious about the entire process. I was very comfortable working with Julio; he worked hard to get my business and kept me informed throughout the sales process.

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Edith

Mar 6, 2016

When my daughter and I arrived at the dealership and entered the building, we were introduced to our sales associate Julio Gomes. He sat down with us, asked a few questions and got to work. Julio was very corteous and kept us informed of what was going on.

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Barbara

Mar 6, 2016

Although it was late in the day, staff got us in and taken care of immediately and also gave a complimentary car wash. Friendly staff!

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Pamela

Feb 28, 2016

I had a sudden problem and the service took my car in on a busy Saturday afternoon and fixed it, with a thorough explanation and multipoint inspection.

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Cheryl

Feb 28, 2016

No complaints other than it would have been nice if someone TOLD me my service was done and I didn't have to come check on it myself only to find out it had been done, for hire long I don't know. Not to mention I had my 21 month old with me who was ready to leave 5 minutes after we arrived. That didn't make things easier. Overall good service, but those few things would make a huge difference!

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Lisa

Feb 27, 2016

Had not planned on buying a car at this time but had to. I have worked with Joanne Panzo before and she was awesome as usual, found me the exact car I wanted.

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Angelica

Feb 26, 2016

Joanne and Chris were great! They helped me purchase the car I really loved and worked hard to make sure I'd go home with it.

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Kimberley

Feb 26, 2016

When looking for a car I did not feel pressured, manny took time with me to make sure I drove what I thought I liked before buying anything.

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Lisa

Feb 26, 2016

How fast Honda was able to schedule my appt. Honda staff very friendely.Cindy assisted me, excellent she reviewed all work I should have done on my car.My car was ready to be picked up within 2 hour's.I have to mention the men who worked on my car Thank you!!! excellent

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Kathleen

Feb 26, 2016

Manny was fabulous! He really listened and heard what I was looking for, then took time with me to arrive at a judicious choice. He never pressured me, only informed me when other prospective buyers were interested in the same cars I was looking at.I enjoyed working with Nolan. He was straight with me about wanting my business and created a conversation that put me in the driver's seat on the deal. Well done!I enjoyed the atmosphere at the dealership. Employees were generally happy with their workplace--that was obvious.

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Corinne

Feb 24, 2016

John Wozniak, my Service Advisor, was caring, professional, fun! He was so personable! He explained all my car's service needs and he was so knowledgeable! It was a great experience.

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Mary

Feb 24, 2016

The service staff have always been friendly and efficient; they answer my questions when I have any and they check on past service to make certain I am aware of upcoming or due recommended service. I feel that the service staff is every bit as concerned as I am that my car is in top running form at all times. I have always had a great feeling of confidence in the service my car receives at Brandfon.

HC

Happy customer

Feb 23, 2016

I had a great experience working with Rick Hupalo at Branfon Honda! I just purchased my new 2016 Pilot. It was easy and no pressure to buy- just fell in love with the product! I am switching from a different Honda dealetship in the New Haven area to Branfon Honda. The sevice and sales staff were helpful and kind. There is no reason to go anywhere else!

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Mary

Feb 23, 2016

Went in to get an oil change. Fast service/Nice people work there! Nice to have a cup of coffee while waiting!

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Anne

Feb 23, 2016

Leasing a vehicle was a very easy process. My sales person Chris Auger was very easy to talk to and understood what I wanted and was accommodating.

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Donna

Feb 19, 2016

My salesman Manny Costas helped me through the entire experience. He was really easy to talk to and made the experience so enjoyable. The financial manager, Matt Goodwin was the same way. Great experience. LOVE my car.

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Leonard

Feb 17, 2016

I had the opportunity to have my 2015 Odyssey van serviced at 3,500 miles. Overall, it was an excellent experience. I am most pleased thus far with my experiences at Brandfon Honda in Branford, CT .

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Brenda

Feb 13, 2016

I thought Julio was just great. Knowledgeable, patient with all my questions, good sense of humor, and always available when I called the main number.

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Terrance

Feb 12, 2016

Joel was very helpful in explaining everything pertaining to the 2016 Accord/Touring that we were interested in. He answered all our questions, and made our buying experience a comfortable and seamless one.

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Kenneth

Feb 11, 2016

John was professional, friendly, knowledgeable, vehicle was completed within the time stated. John kept me apprised of the progress of my vehicle. All repairs were completed accurately and vehicle was cleaned.

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Mary L.

Feb 10, 2016

As far as car buying goes, I had a good experience dealing with salesman Nick Pawlowicz. I was looking for a good used car with low mileage and within my budget. Nick seemed to understand my requirements and found me a car that fit them. He helped me get it checked put with my local mechanic and made sure that some necessary work was done before I agreed to purchase the car. Overall, I love the car and am pleased that I found what I was looking for right here in Branford.

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Paula

Feb 8, 2016

Randy the service manager is very responsive to our needs. He is the reason we bring the car for service to this dealership. Service is important to us and he is the best!

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Deborah

Feb 5, 2016

My car was taken in at it's scheduled time, and done promptly. Every step was explained, from checking the exterior for dents/scratches that could be dealt with, to the work that was done in the end.

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Leonard

Jan 30, 2016

I feel that I can trust the service reps and I know that the work will be done right the first time.

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Brian

Jan 29, 2016

I have always had a great experience with Brandfon. I keep returning with my many Hondas over the years. Randy my service agent is fabulous and professional five stars is not enough stars to cover how great Randy is to his customers. He needs triple the stars. Jennifer

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Rebecca

Jan 26, 2016

Joel, Billy and Corey were very helpful in the process. They took the time to make sure I understood all my options. A pleasure to work with each of them!

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Michelle

Jan 23, 2016

Everyone we dealt with was friendly, polite and professional. Our main contact Joel Demarco was helpful, attentive and made our experience very comfortable.

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Jane

Jan 23, 2016

My service guy, Frank, was very personable and made the overall experience great. He is knowledgeable, kind, humorous, and helpful. He helped me understand what was suggested and what was essential. I really appreciated his help.The waiting room is great, especially helpful is the wifi. I always bring work to do, so I appreciate the wifi and the desk area. I think you could make this place a little nicer. I mean, average wait time is probably 1 1/2 hours. I went in for an oil change and I was there that long! Creating an estheticily pleasing area helps keep people calm. In other words, create a space where people don't mind waiting. The play area is a good idea.

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Richard

Jan 20, 2016

The professionalism and courtesy are excellent. They serviced my car exactly on time and finished ahead of the estimated time.

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Andrea

Jan 15, 2016

Everything was completed as promised and in a relatively decent amount of time. Thank you for making it up to me.

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Marynelle

Jan 15, 2016

What I liked was that my service rep greeted me as soon as I drove my car in the garage. I have been to places that the service reps are just standing around talking among themselves and the realizing that you are standing waiting for to be taken care of. My service rep was Nicole. She was so friendly, accommodating, and right on the ball. There should be more people like her.

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Angelo

Jan 13, 2016

The salesman was very professional and easy to work with. He was not pushy but was very honest about everything.

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Paula

Jan 8, 2016

Quick service. I only had to wait an hour and 15 minutes for oil change, tire rotation and brake inspection.

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Jonnie

Jan 8, 2016

I was greeted immediately. The service advisor promptly wrote up my service order. The work was done without a long wait.

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Michael

Jan 7, 2016

My experience was great. Very friendly and professional staff. Everyone was very polite and willing to help. Frankie Torres was an individual who made sure everything was going smooth and informed me of everything. I would definelty be coming back and recommend to anyone to go here

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Victoria

Dec 30, 2015

The service associate was polite and sincere. Also, She and Mimo provided me with old keys for a student of mine who loves and wears car keys on his belt. They have no idea how happy they will be making this second grader....

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Elizabeth

Dec 20, 2015

Service advisor, Aston, very friendly and thorough. All my concerns addressed and even had service manager take me out for a drive to help identify the "mattress springs" squeaking! Recommendation made to schedule follow up for first week in January which I will do. I appreciated that one of the service folks found a problem with a tire that I would never have known about until too late. Even the young man who first checked in my car was friendly. Very nice experience! Thank you!

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Donald

Dec 17, 2015

I was able to schedule an appointment that worked well for me. I left the car for the service and it was completed ahead of schedule. All people I came into contact with were freindly and professional. I also like my car.

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Joann

Dec 16, 2015

My car was ready on time.Upon arriving no one asked what we needed. Felt uncomfortable service on car was good.

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Sherri

Dec 11, 2015

The staff is always friendly and courteous. They go out of their way to service your car quickly but thoroughly.

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Robert

Dec 11, 2015

Excellent customer service. Car was immediately taken in for service at the time that I had made the appointment. The service person reviewed what work I wanted done and , when I asked what service work would be needed next, suggested a few more items which I agreed to. Halfway through the appointment I was made aware of a few more things that needed attention, which I agreed to. I was told that the entire appointment would take about 2 hours , and it was finished in 2 hours and 15 minutes. Nice to have the car washed too ! Very nice and professional .

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Angela

Dec 9, 2015

I was treated respectfully, They listened to my needs & gave me what I asked for. I'm very satisfied with my purchas e& would highly recommend them.

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Connie

Dec 6, 2015

I asked them to check my tires for wear. They said that I don't need to replace them for another 6 months. That inspires trust.

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Esther

Dec 5, 2015

Well - first I had Kevin help me who was terrific and than Jonathan was my service person and he was very attentive and quite personable so I was very satisfied with my service.

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Leonard

Dec 3, 2015

Personal service by Randy Newton; he provided excellentcustomer service and facilitated the mechanical repairs.Superb quality customer care with great courtesy.

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Tammy

Nov 30, 2015

Customer Service at Brandfon truly is excellent. The moment you walk in, you're asked, "Can I help you?" by just about every employee you pass!

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Padless

Nov 27, 2015

I recently bought a used Honda Accord Coupe from Brandfon. I found the staff most helpful and courteous, especially my sales associate Joel DeMarco. I test drove (2) Accord Coupes before making a final decision. Joel delivered Honda I selected to my house nearby a few days later and we drove to my mechanic's shop for a quick inspection before I completed the sale.The whole purchasing process from walking in the door to driving away in my Honda, took a mere 2 hours! Matthew Goodwin (Brandfon Business Manager) was most helpful and courteous in completing the sales/conveyancing paperworkI would recommend Brandon Honda without hesitation for anyone who wants a new or used Honda.

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Heather

Nov 22, 2015

Chris (sales) and Matthew Goodwin(Business Mngr) were very friendly, personable, and helpful throughout the whole process. I am thrilled with my CRV from Brandfon Honda!

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Isabelle

Nov 19, 2015

I came off the street with headlight problems and did not have an appointment. You accommodated me without hesitation. I am an older, handicapped woman, and your people are always courteous and thoughtful. Instead of having me walk to my car when you're done, as I use a walker or two canes, they back my car into the bay. You can't imagine how appreciated that is.

JA

john and debbie

Nov 16, 2015

Everyone was very friendly and helpful. No high pressure sales pitch at all. Bilal Zafar did a fantastic job of taking care of us. I would highly recommend anyone I know to go down there and do business with the great people at Brandfon Honda. And ask for Bilal. Thanks again for making us feel like we were special. John and Debbie Slowikowski

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Donna

Nov 1, 2015

My sales associate was great. Knowledgable and very friendly and professional. Would buy another car from Chris. He explained the options but did not push you to top of the line as some other dealers did. The Costco discount brought us here but Chris kept us here.

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Jeremy

Oct 30, 2015

Reliable service, helpful associates. All repairs are done in a timely manner and explained to you upon check out. Very friendly customer service.

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Marie

Oct 29, 2015

The technicians found the problem and fixed it. also fixed a recall that I had not received the notice for yet.

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Dcp

Oct 28, 2015

Bilal Zafar was an excellent sales representative to work with. He was very helpful and attentive and got me a great deal on the value of my trade in as well as on the price of the car I was buying. It was a very smooth process and hassle free. He spent a lot of time explaining the new features of my new car so I would be comfortable driving it right away. All the staff at Brandfon Honda were very friendly and courteous. I drove all the way from Massachusetts to Brandfon Honda to get my car and the long drive was definitely worth it.Deevia Patel

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Frederick

Oct 26, 2015

RANDY NEWTON IS COURTEOUS, FRIENDLY AND PROFESSIONAL. HE MAKES SERVICING OUR CARS A REAL PLEASURE JOY. ALL OF THE SERVICE ASSOCIATES SHOULD BE LIKE HIM.

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Angela

Oct 26, 2015

I think I got in & out in a reasonable time for work to be completed (i.e. oil change and brake check). There wasn't an over-crowding in waiting area. I loved the fact they had pop-corn for the customer's while waiting.

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Donna T

Oct 22, 2015

My salesman Joel Demarco was friendly knew everthing about the vehicles. The best car deal exsprience we ever had. Very happy to recommend him and dealership to everone we know

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happycustomer

Oct 22, 2015

I went for an oil change on my 2008 Accord, was greeted by lovely Lucy Evans Vehicle Exchange Coordinator, she asked if I had thought about trading in and purchasing a new Honda, I hadn't thought about it as I was still in love with my 08 but, decided to take the time that I intended to wait to talk to a sales rep Manny Costas, no pressure just pure professionalism, once I was behind the wheel of the 2016 Accord, I was sold, with all the updates since 2008 it was a no brainer, since I had purchase my 08 at Brandfon, I knew I was turning it over to a caring dealer that would give her a good home. All of the staff at Brandfon from service, to sales were a pleasure to deal with, this dealership is like a well oiled machine all parts working together, all in all it was a great experience and I would recommend Brandfon in the future as I have in the past. I will be picking my new Honda Accord up on Saturday and look forward to another great driving experience.

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Iris

Oct 17, 2015

Your customer service is Excellent, they quickly greet the customer and proceed to take care of what ever the problem might be.

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Jcress96

Oct 17, 2015

I would have given a lower rating if possible. I was in search of a new vehicle after my car had been totaled in a wreck. I went to Brandfon Honda initially to view a Subaru Forester, but also test drove a CR-V. The one bright spot was the sales associate, Chris Augur - he was pleasant and knowledgeable and I hope he finds a new place to work for his sake. I reached an agreement on the CR-V on a Monday, having been pre-approved by my bank at 2.69% financing. I was asked to allow Brandfon to run my credit to see if I could get a lower rate. After a few phone calls, I was offered 3.9% through the dealer on Wednesday evening - obviously, I told them that I was not interested and asked them to email me a copy of the purchase order so that I could go to my bank the next day (Thursday), I was assured they would send it out immediately. Thursday morning, I still had not received the purchase order, so I called and left a voicemail for a manager, Sam, giving him my email address. Several hours later, I received a voicemail message from another manager, Chris, which simply said, "I've got your financing paperwork and you're all set." I called back, spoke to him, and told him that I was not using their financing and to email me the purchase order as promised. He stated then, for the first time, that he could not email it, so I told him I was driving to the bank and would call back with a fax number. I got to the bank at 12pm and called Brandfon Honda back at 12:25 (yes, I am irritated enough that I checked my phone records to make sure). I spoke to the other manager, Chris, and gave him the fax number. After an hour and a half, no fax had arrived. I asked the banker with whom I was working to call for me. She spoke to Sam and told me that he had said to her that I never gave them the fax number - a blatant lie. Ten minutes later, a faxed purchase order arrived - on that purchase order, the price was $50 higher than that I had agreed to, and the $229 charge for VIN etching that I had specifically waived was included, such that the price was a full $279 higher, with increased taxes as a result, than I had agreed to. Further, the purchase order was unsigned. I called back and was told neither manager was available, so I left a voicemail for Sam indicating the problems. He called back and I expressed how irritated I was. I understand that they won't get their back end kickback because I'm not using Honda Financing, but there's no excuse for this behavior. I finally got the loan set up after 3 hours at the bank (through no fault of the bank's, simply the dishonest behavior on the part of Brandfon Honda), and intended to pick up the vehicle the next day. The next day, I went to pick up the vehicle. After speaking with the sales associate, who again remains the only bright spot of this process, Chris from financing met with me and had me sign paperwork. Once again, the final contract included the $50 increased fee and the $229 VIN etching that had been waived. Mysteriously, the correct purchase order was not in his file. Luckily, I contacted the bank and they were going to email me and fax the dealer the correct purchase order that had been faxed to the bank when I applied for the loan. At that point, Chris disappeared for a moment and came back and said that they were able to find the correct purchase order in their "system." He then returned with a corrected final agreement which I signed. He stated that he understood we had a "misunderstanding" and I stated that we were good for the sole purpose of getting out of there with my new car as quickly as possible.I firmly believe that the above conduct was intentional and an effort to increase an agreed upon price in the hopes that I would sign without noticing the change. I will never be returning to Brandfon Honda, and you should all steer well clear of this deceptive dealership.

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Nancy

Oct 15, 2015

I liked the friendliness of the Dealership. I liked that the sales rep explained everything and was willing to listen to what I had to say and offer to the sale.

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Christina

Oct 15, 2015

manny was honest and personable, made me feel comfortable and i felt no pressure test driving and purchasing my vehicle

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Susan

Sep 30, 2015

My sales associate Bilal Zafar was very helpful and did not pressure me at all. He also located the exact auto I wanted as it was not on the lot.

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Cynthia

Sep 30, 2015

Repeat customer, 4th lease and or purchase! No one beats their prices! Everyone is straight forward. Brandfon repeatedly gives best price and best trade in around!

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Stinel

Sep 27, 2015

My salesman,Chris A., was very friendly and easygoing. He was very professional and had a nice personality. He made my experience fantastic.

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Alice

Sep 27, 2015

The Sales Associate, Manny Costas, was helpful, encouraging, and patient when I was struggling to make up my mind. He was very straightforward with me, and supportive of my making the decision that was best for me.

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Maudeen

Sep 24, 2015

I saw a car on the web site on Sunday..your business was closed but I submitted an inquiry. Right after opening hours come Monday morning , Nickolas was calling me . I told him my needs and dropped by that afternoon. Julian met me at the door , introduced me to Nicholas and Julian took care of mine and my wife needs .

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Salvador

Sep 18, 2015

Everyone was friendly and helpful at the dealership. They were honest and helpful. They didn't pressure us when we said we needed the weekend to think about the offer they gave us. When we called back saying we wanted the car, they were very accommodating and were able to help us make a deal quickly and easily. We were in our new car the same day we decided to buy it. Great customer service!

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Anita

Sep 11, 2015

Everyone was wonderful, friendly, willing to answer questions and overall great to deal with.Billy Gambardella made it his mission to make sure my experience was pleasant as he knew I had dealt with another dealership (which wasn't pleasant) prior to coming to Brandfon Honda

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Joan

Sep 11, 2015

I enjoyed the salesman and I also went back yesterday to let me know how to set up my phone.

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Kyle

Sep 3, 2015

Everybody is very friendly, and despite the dealership certainly being busy, I still felt like a priority from the moment I walked in. I never felt pressured throughout the entire process of purchasing my new Honda Accord. Every question I had was answered honestly and thoroughly.

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Richard

Sep 3, 2015

Bill G cvarefully showed us several vehicles, answered all questions, made suggestions, and helped us greatly to transfer from our old M-Benz to our new Odyssey.

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Ronald

Aug 30, 2015

We had a pleasant stress free experience, thanks to your staff.William Gambradella, was courteous, knowledgeable, and went the extra mile to inform us and answer all our questions.We were very please with our experience.Thank You

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Polina

Aug 29, 2015

I was treated very well and sold a pretty decent car. However there were flaws with the car that I found the very day I drove it off, biggest one being a weak battery. It was replaced the next day but it would have been nice to do a battery inspection on my car before it died on me when I drove it home.

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Nicolle

Aug 29, 2015

Branfon Honda has always been helpful,friendly , everyone I dealt with especially this time Frank Cerbone very helpful and friendly excellent customer service always helpful.

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Melissa

Aug 28, 2015

I loved the fact that Johnathan and the sales rep. Went out of thier way to het a a great monthly rate, even tho we were over on miles.

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Renee

Aug 24, 2015

My sales person was very nice and knowledgeable and I liked the quick response time and willingness to fix an issue that I have with the vehicle!

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Kathleen

Aug 21, 2015

The young salesman Ed Mealey was a delight, he listened to my concerns and met my requests. This is my second purchase at your dealership.

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Joseph

Aug 20, 2015

Very impressed with my initial experience at Brandfon. Matt DeMarco did an excellent job as my salesperson, and everyone else I met was helpful and informative. We look forward to a long and enjoyable relationship with the Brandfon Team.

HK

Haroon K

Aug 18, 2015

We bought a new CRV 2015 for our daughter last week. This was our first time at the dealership and what a fine experience it was. The price was good and financing process was quick and easy. Bilal Zafar was fantastic to work with. He is a pleasant, courteous and knowledgeable young man. The service was excellent and there was no pressure for buying extras. He explained all the features of CRV in detail. The whole process was a breeze. The gentleman who did the financial paperwork was very pleasant as well. Overall a very good experience and would recommend my friends to the dealership as well.

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Lorna

Aug 16, 2015

Manny is a great salesman, answered all my questions, very satisfied with my buying experience at Branfon Honda, will definitely recommend them.

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Jessica

Aug 16, 2015

My salesman Chris was fantastic. My first attempt of purchasing a car from Honda was stressful. My salesman at the time did not keep me informed enough, also was spoken to very rudely by a sales manager. My experience with Chris was right on point. He kept me in the loop and told me everything that needed to be done. The purchase of the car went smoothly and I'm now very happy.

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MsBlayse

Aug 10, 2015

I have shopped around at several different dealerships for a 2015 Dodge Challenger and I was actually insulted by the lack of customer service, but when I came to this dealership I knew I was at the right place.

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Jennifer

Jul 31, 2015

The whole process was without hassle and was the best deal I was given by far after going to two other dealers. AlsoGlenn took the time to show me all the CRVs features until I was comfortable with them.

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Jessica

Jul 30, 2015

Very attentive, thorough, personable sales/service assistance; felt like business manager "championed" me in working to successfully obtain financing. After such a superior experience at Brandfon, I now wonder why I shopped elsewhere for my previous Hondas.

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Valerie

Jul 28, 2015

Honest, good people as salesmen. Joel DeMarco was a great salesman and Jeff Brandon called me personally to congratulate me....expert customer service!

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Peter

Jul 28, 2015

Glenn Banks sold a car to my wife and I liked the way he went about serving the customer. I went back because of him and asked for him specifically.

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Chris

Jul 21, 2015

Was at this dealership for an hour and a half yesterday morning, test drove used CRV on their lot, loved the car. Then spent time negotiating price, came to an agreement, EVEN WROTE A CHECK FOR DEPOSIT!! Salesman disappears for 15 min. then returns to tell us a deposit had already been placed on the car BUT the other buyer's financing may not go through...so he would call us back in an hour or so after his manager returned and he had discussed the situation with him. We take our check and leave. After waiting 3+ HOURS I finally CALL HIM BACK and he says still not sure if car is available but will call back before the end of the day. He finally calls us back at 8:30 at night and says the car has unfortunately been sold. SO apparently this dealership's salesmen have no idea if a car on the lot is available for sale or not, and have no respect for a customer's time. I took a day off of work for this, could have been looking at other vehicles, will NEVER go back here - they need to get a clue.

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Annette

Jul 19, 2015

Joel was excellent. I felt no pressure and he was very knowledgeable. He understood exactly what I wanted and didn't push me for anything more or less. Thank you for not taking advantage of a female!

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Heidi

Jul 15, 2015

Friendly, informative sales staff. Hassle free purchase experience. It was also helpful to be introduced to service personnel. We felt like our business was appreciated. Excellent, personalized customer service.

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Donald

Jul 14, 2015

service was prompt , service advisor was very helpful and thorough, provided a ride home and picked me up on time to take me back. Cost of service was very reasonable

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Teresa

Jul 12, 2015

Randy is also helpful and honest. Jeff and Randy are the ONLY reasons I have continued to service my car at Branfon. I have been with Jeff since he was on Whalley Ave. I am certain it is 20-25 years ago. I live in Milford and I am close to Courtney. I prefer Branfon.

PO

Pilot owner

Jul 9, 2015

I purchased a 2016 Pilot at Branfon Honda and had an excellent experience. Bilal Zafar was my sales associate. He was great to work with, very pleasant, knowledgable, and had a no pressure approach. he worked hard to find the vehicle I wanted. I would recommend him to my friends and family.

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Diana

Jul 4, 2015

I needed to wait and be done within 1 hr. The service was completed in 45 minutes and I was on my way.

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Bruce

Jul 2, 2015

Salesman Matt DeMarco was very familiar with the carand was extremely helpful in guiding me through the process. Also, the two calls form the owner were much appreciated.

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Deborah

Jul 1, 2015

Prompt service, and no issues when I added some extras at the last minute to the original request. Very nice.

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Gary

Jun 27, 2015

Pleasant, quick reception and the work was done promptly and properly. I had also mentioned a problem with bluetooth telephone use - everyone complained about a buzzing noise when I called them using the bluetooth connection. I had gone on the internet and seen comments about this problem but that Honda had not actually admitted to the problem. The only solution any posters had was replacing the bluetooth speaker. My service rep advised that Honda had indeed now recognized the problem; the corrective actions indeed was r&r of the speaker; and it was a warranty repair. No hassles. Just had that done and made 2 calls via bluetooth and both people said voice sound is now great!

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Doreen

Jun 27, 2015

Eddie made everything easy, it was the most straightforward experience I have ever had when buying a car.The entire dealership impressed me, staff were extremely helpful and attentive.

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Joseph

Jun 24, 2015

Manuel is a great salesman. I appreciated that he truly helped me based on what I already knew I wanted and all the research I had already done. I felt just as taken care of buying a used car from this dealership as those who were buying new.

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Sandra

Jun 20, 2015

they honored a 10% off coupon that I had from another dealer. As for your service people. They seem nice, but Randy is the best. He took the time to answer all my questions and to explain things.

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Lisa

Jun 20, 2015

Service person, Steve was nice, helpful and personable. This was my firstexperience with service at a dealership and he was helpful and answered all my questions.

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Derek

Jun 19, 2015

Everyone was friendly, not pushy and I got a clear answer on all my questions from beginning to end. The entire process was was excellent.

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Nicholas

Jun 19, 2015

I enjoyed how prompt and efficient the service staff was. The new service manager, Frankie was also very helpful and made sure I was taken care of. I was in and out within an hour and on my way. That was my first time there and I'll definitely will be going back!

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Carl

Jun 12, 2015

Very pleasant right from the start. didn't have to wait for someone to take care of me and once they got my car, it took less time than what they told me- so I would say they were Fast,Efficient and Nice.

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James

Jun 11, 2015

Glen Banks my sales rep was extremely helpful, keep me up to date with all details, Al my paperwork was a pleasureto work with,I am very satisfied with your Honda dealership.

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Margaret

Jun 9, 2015

I was able to make an appointment on the morning I called, and my service advisor Randy Newtown was thorough and efficient.

DA

Doug and Colleen

Jun 8, 2015

After searching the Capital District in Upstate New York, we were referred to Brandfon Honda and decided to take a drive to CT. Not expecting to be successful, it couldn't have been further from the truth. We met with Joel DeMarco, told him what we were looking for and said we did not want to spend a lot of time since it was a 3 hour drive, we wanted the bottom line and we got it in a very short period of time. After returning home and shopping again, no one in Upstate New York could match the price. We wanted a certain color which they did not have, but were willing to shop around for us to get the color. They found it and a week later, we drove back down in a very short period of time picked up the car and drove home. The whole process involving 2 trips was no more than an hour and a half total. Couldn't have been happier. Filled up 2 bags of popcorn for the ride home. Thanks Joel and Brandfon Honda for such a easy car buying experience. We would definitely recommend this dealership to anyone.

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Joanne

Jun 5, 2015

The services were performed very quickly. The service advisor pointed out a service that was needed saving me a return trip.

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AttorneyK

Jun 3, 2015

We purchased a top of the line Odyssey that had been driven by the owner of the dealership. It had about 4200 miles on it, but they were selling it as new, and we asked for those miles to be added to the warranty. They agreed, but when I got the warranty papers the mileage was not there and they now deny that they ever said they would extend the warranty. Make sure you get everything in writing.

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Daniel

Jun 1, 2015

Coffee and Internet connectivity so I could work while I waited. Also the waiting timeframe was as expected, no surprises.

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kwalker

Jun 1, 2015

My buying experience wasn't bad, but not great either. Salesman never replied to any of my emails. Four days after purchasing the certified used Honda I made an appointment to pick it up and they still kept me waiting an hour in the showroom because it wasn't ready. When I finally received the keys the car was interior was still dirty and they damaged a piece of trim on the dash. The exterior looked like it went through a drive-thru car wash. It was not buffed or detailed as promised. They did offer to detail it but I was not a local customer and declined my offer to get it done in my area for $150. My opinion is they got their money and rushed the delivery at the last minute.

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kwalker

Jun 1, 2015

Salesman Joel never replied to any of my emails. Four days after purchasing the certified used Honda I made an appointment to pick it up and they still kept me waiting an hour in the showroom because it wasn't ready. When I finally received the keys the car's interior was still dirty and they damaged a piece of trim on the dash. The exterior looked like it went through a drive-thru car wash. It was not buffed or detailed as promised. They did offer to detail it but I was not a local customer. Jeremy the general manager never replied to my email offer to get it done in my area for $150. My opinion is they got their money and rushed the delivery at the last minute.

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newhavener

May 29, 2015

Yesterday I bought a certified used 2012 Honda Civic at Brandfon Honda. I was picked up from my home by the sales agent Matt DeMarco and was taken to my mechanic who did a brief supplementary check on the car. I was able to give the car a fairly extensive test drive to my mechanic and then to the dealership. I found Mr. DeMarco informed, polite and helpful, and the dealer was able to arrange the registration, insurance and all other paperwork, final detailing of the car, installation of my old plates, etc. Mr. De Marco spent about 5.5 hours with me from initial pickup to finalization of purchase. I could ask no more, and also recommend Honda's certification process.

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Kristine

May 27, 2015

The whole experience was stress free, which is a very nice change from the last time I was there (which was a few years ago). My service advisor was Frank C.

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Jonathan

May 27, 2015

I feel that I can count on Brandfon to be straight with me and to get the job done right the first time.

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Lona

May 27, 2015

The service seemed trustworthy. They only recommended doing the things that should be done now and if something could wait, without hurting the car, they said it could be done at the next oil change. I don't know a great deal about cars, and so far, I appreciate the fact that Brandon Honda Service didn't take advantage of that.

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allct

May 22, 2015

Was shopping around for a Honda Pilot, after going to a few dealerships and spending hours haggling and going back and for with final deals at other places. I went to Brandfon Walter and Bilal had a no pressure approach and presented a deal that blew everyone else away. They made the process easy and painless. Financing it was a breeze and had no pressure to buy any extras or add ons. Wish I went there first would of saved a lot of time.

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John

May 22, 2015

I have used Brandfon for many years. My families and my experience with the service department is nothing short of outstanding! RANDY is always a great help and should be commended for his outstanding job! Not to leave the sales department out. I have and will continue to purchase Honda's from this great dealership. They should be a model for Honda to use of what an outstanding dealership is!

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JATHAT

May 22, 2015

Was shopping around for a Honda Pilot, after going to a few dealerships and spending hours haggling and going back and for with final deals at other places. I went to Brandfon Walter and Bilal had a no pressure approach and presented a deal that blew everyone else away. They made the process easy and painless. Financing it was a breeze and had no pressure to buy any extras or add ons. Wish I went there first would of saved a lot of time.

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John

May 10, 2015

I like the drive in feature. Also the fact that you are open late. The associate who took care of the transaction was very good, advised me of what might need to be done. Kudos to her.Thanks

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Pat

May 9, 2015

Mouna Taouil was extremely accommodating and pleasant Told me about the detail work and so I added it to the work order and my card came out great

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Rafael

May 7, 2015

Everyone in the store was a pleasure very friendly and happy. My sales guy last name zafar was great he understand my need and did not let me walk away with out showing all my options !

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Andrew

May 6, 2015

the speed with which the transaction was completed along with the willingness to negotiate on the price of the vehicle

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Debra

May 5, 2015

Our salesman Eddie was very professional. He worked with us in finding the right vehicle that was best for us.

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Nancy

May 1, 2015

Informative, congenial and absolutely with a comfort level. Frank worked with me and his enthusiasm is contagious, supporting all Honda products. Having no experience with vehicle issues he quickly answered my questions and provided an educational experience I sorely lacked. Although I have owned Honda products in the past, and have always had good experiences, I will now continue to purchase Honda's vehicles !

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Maryanne

Apr 30, 2015

Julian was an outstanding salesman. He was so knowledgeable about the car, answered all my questions, and had a very pleasant manner. He made the car buying experience a easier. Nolan & Melanie were also excellent.

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Jason

Apr 30, 2015

Salesperson Joel DeMarco was very easy-going & not pushy as seen in other dealerships or with others. He was informative, and he is very knowledgeable about his product(s). Made the purchasing experience much easier. He listened, he was mindful of what I needed & wanted, and reacted with either more information or action to get the job done, relatively quickly and efficiently.

LM

Lenore M.

Apr 29, 2015

Just came home with a new leased 2015 Honda Civic EX. Did business with Mr. Bilal Zafar and the entire process was very positive. We traded in our leased 2012 Honda Civic LX for this new model which has a lot of great feature. Back up camera, right side camera (which is a GOD-SEND), bluetooth, moon roof, etc. etc. Have had Hondas for the past 6 years and would recommend Honda to everyone. Thank you Mr. Zafar for your professionalism and being a very nice man.

J

John

Apr 26, 2015

The professional and courteous manner in which I was treated. Especially by Joel DeMarco and Christopher Paduch - they readily answered every question I had and made me feel very comfortable dealing with Brandfon Honda.

M

Michael

Apr 25, 2015

Anybody can buy a car anywhere, what earned my business was meeting my needs and wants with the budget that I gave them. There were no games being played, just honest car dealing.

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Laura

Apr 24, 2015

Great salesman (Eddie). He was very personable and professional. Also, you had the exact car I wanted. It was very easy & the car was in my driveway that same evening. Love the car.

A

Armand

Apr 23, 2015

Manny Costas was the only reason that I bought a car from your dealership. I have never met a car salesman with as much care and follow through as he demonstrated. I firmly believe that the deal would have never come to fruition if it was not for him.

D

Dawn

Apr 23, 2015

Cindy in service was amazing. She went well beyond to make sure my car got fixed,. Honda should feel privileged to have her on board.

D

Danielle

Apr 22, 2015

Friendly, not pushy and easy to tell them what I wanted and worked with me on the car I wanted and the price

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Laura

Apr 21, 2015

Eddie was very helpful with getting me the car I wanted and assisting me in helping my sister look for a car. Nolan also was helpful with getting me a monthly rate that was close to my previous payment and Lauren was extremely thorough with going over the contract with me and super friendly. They all helped the lease trade in go smoothly.

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Steven

Apr 19, 2015

Service tech recommended work to be done but did not push them at all. Wait time was not bad at all.

K

Kathleen

Apr 18, 2015

Friendly representative called us with an update of our service prompt response to questions Why do you need at least 20 words?

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Robert

Apr 17, 2015

Service was prompt and courteous. The service technician greeted me at the entrance and quickly walked me through the service to be done.

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Richard

Apr 15, 2015

Knowledgable service advisor. Work was done quickly and accurately. Clean, comfortable waiting area. The staff here is always very friendly.

J

Jean

Apr 14, 2015

i loved having my car washed !!! just wish the interior was also done...before i knew it,my oil change and inspection was done!

J

James

Apr 11, 2015

I had an emergency (nearly flat tire), but Frank took care of everything very quickly - finding other problems that needed fixing - and he fixed them immediately even though I had no appointment.

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Rosann

Apr 7, 2015

Every time I go to Brandfon I am in and out in the time I am told I am going to be

K

Katelyn

Apr 5, 2015

Frankie went above and beyond to get a tire put on my car within an hour of me calling. He stayed there late to do this since I was waiting for AAA to change my flat. He was incredibly accommodating, friendly, and great!

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Stephen

Apr 2, 2015

I was kindly notified that my lease was coming to an end and they had specials running to help me get in a new car.Even though it was busy my sale rep took the time to make sure i was comfortable and got me in and out as soon as possible.

M

Melanie

Apr 2, 2015

The part came in quick, the work was completed in half the time as originally stated, and I got a free car wash!

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Pamela

Apr 2, 2015

everyone was kind, the place was very clean, and I appreciated how Joel, & Mike got me the color and paymentI needed to be in. I could not ask for 2 better people.

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Feeds72683

Apr 2, 2015

I was actually really impressed with their customer service and fair prices. Matt DeMarco was very helpful. He went above and beyond to explain all of the features of a CRV I bought. The prices were excellent! After searching for a car for over a week, it was clear that brand fun Honda had the best price. When I went there the fees were also very reasonable. I won't mention some of the other dealerships I dealt with, but I will say this was a breath of fresh air. Thank you!

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Steve

Apr 1, 2015

The woman who helped me was extremely helpful, friendly, and polite. I needed estimates on a water pump, radiator, and other work. She listed all the work needed. She was excellent. Really nice.

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Radell

Apr 1, 2015

Glenn, Rafaella, Bob and Mike were very helpful and accomodating. You should be proud of them. Hopefully the service continues through my ownership of the Pilot. Thanks for the experience.

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Valerie

Mar 31, 2015

Prompt friendly customer service. I feel the associates are honest and keep me informed on upcoming maintenance for my car.

M

Michael

Mar 30, 2015

I was traveling to visit my parents in Branford and a engine light went on and the person in the service department was able to get me in at 2:00pm on a Saturday when Brandfon closed at 4:00. All the work was completed on time along with a car wash. Fantastic service from a very friendly and knowledgeable service employee.

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Judith

Mar 29, 2015

Frank the service person was so nice to me, he was very helpful. My car was serviced and returned to me washed.

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Noah

Mar 29, 2015

Luna, the service customer service representative was excellent. She was friendly, thorough and explained everything in such detail I felt like I finally understood my car! She followed through with investigating what was wrong with our car and called us back right away. Then she was great at getting everything completely quickly and efficiently. I can't say enough about her. Truly an excellent Honda employee!

A

Albert

Mar 29, 2015

It was an easy and fast process from beginning to the end. I would refer a friend and go back again.

M

Margaret

Mar 28, 2015

Billy G. was very helpful as I was trying to decide wether to buy or lease. He maintained contact with me for months and answered all my questions. He was knowledgeable and sincere. He is an asset to Branfon....

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Richard

Mar 28, 2015

Serviceman was courteous and efficient, mindful of my time to get back to the office and on with my day.Thank you

D

Donna

Mar 26, 2015

This is the third vehicle we have purchased from you & we only deal with Nick Palowicz. Nick is friendly, knowledgeable, & never pushy. He makes the experience very pleasant.

J

Janet

Mar 25, 2015

Salesman Eddie was wonderful, I had a positive experience.I was buying a Fit for my 18 year old daughter, and he took the time to explain everything in depth. I also appreciate the efforts the finance dept. took to find me a great interest rate through Connex.

K

Keith

Mar 24, 2015

The quick response and I was in and out in about an hour. The staff is always friendly and nice.

H

Helen

Mar 23, 2015

After leaving my service I called to say I was hearing a progress loud scratching noise. When I shortly returned they quickly put the car on a lift to check the breaks and wheels. The Service Staff could not find anything wrong and felt that it was a stone that lodge in the wheel area and was creating the sound. I left and was able to make my meeting.

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Gregory

Mar 23, 2015

The service technician who helped was very polite and tried his best to describe the necessity and importance of my expensive service, and the additional problem they found while inspecting the car. A loaner car would've been great instead of sitting in the waiting room for almost 6 hours though, only suggestion.

M

Mary

Mar 20, 2015

Was given good details about the work and the auto problems I had asked to be checked. The work seemed to have been done thoughtfully and carefully.

A

Alfred

Mar 19, 2015

John, was very informative and helpful with his information. He explained all the items that I need to get serviced.Many thanks.

C

Charles

Mar 17, 2015

Professional, clean, polite. Need to explain pricing consistently. The hours of operation are very convenient. Knowledgeable staff.Very eager to please.

L

Laura

Mar 17, 2015

The staff was friendly and professional. I especially liked that they listened to me about the services I wanted done and did not pressure me to get more done than what I wanted.

FT

First Time Financer

Mar 16, 2015

I am a 23 year old financing my first vehicle and this dealership made things very easy for me! As someone who lives in MA, working with Brandfon Honda to purchase my car from out of state went much smoother than I anticipated. They always picked up my calls or returned them immediately and were very patient/flexible with my ability to come down and pick up the car. They worked with me to make me feel comfortable. I decided to go with a different bank in MA than the financing option available in CT through their dealership and they were very helpful and patient about that decision as well. Overall I had a wonderful experience financing my first car through Brandfon Honda!

C

Carol

Mar 15, 2015

The service tech advisor explained to me what my car needed to have changed/repaired. She answered my questions. She arranged to drive me home (car left overnight) and then drive me back to pick up my car the next day. She also gave me a 15% discount. It helped.

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Paul

Mar 14, 2015

Our salesperson (Nate Cashman) was knowledgeable and very helpful. The staff worked with us to provide a superb deal... thanks!!!

E

Ernest

Mar 12, 2015

The took my car to work on it immediately....everyone is pleasant to deal with....when car was ready they came to the waiting area to let me know the car was almost ready

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Ryan

Mar 9, 2015

Eddie mealy was very helpful with any question or concern I had. He didn't push me to do anything I didn't want to do and was very knowledgeable about any question I had .

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Jennifer

Mar 6, 2015

Frank Torres was extremely helpful!! The service dept is always friendly and professional. The shuttle service is extremely convenient! Jerry is fantastic!

A

Alan

Mar 4, 2015

Everything! It's a pleasure to do business with those who I consider "the good guys." Trust is important, especially these days. A new car is an expensive purchase. It is very important to have confidence in the sales team one is dealing with, and when doing business, to know that you are not being taken for any sort of ride. Brandfon's sales professionals are tops. They don't sell or talk garbage. This is the best dealership I've dealth with since moving to the East Coast, fifty plus years ago.

K

Kathleen

Mar 3, 2015

MY sales rep. Nate Cashman was very knowledgeable and patient. He was a pleasure to deal with. The financial person, Lauren, was very thorough and very professional. It was a very good experience working with both of these people.

J

Jeffrey

Mar 3, 2015

I got a reasonable quote right away. People were friendly and helpful, not letting us wait very long to be assisted. The job was done promptly. The final bill was actually just under the original estimate - very unusual!

A

Andrea

Feb 27, 2015

Even though I was upset about my car dying, Ed was helpful and considerate when he explained my options. The shop attendant was honest and friendly and she was kind when she broke the bad news. They showed me their facilities, which are clean and well stocked with all kinds of amenities. I wish I could give half stars as I would give the buying process 4.5 instead of 4.

A

Alberta

Feb 26, 2015

My Sales associate, Nick Pawlowicz, is wonderful and an asset to your company. My interaction with Bob V, general manager and Chris, Finance was uniquely pleasant. I took delivery from Matt DeCaprio who is also a wonderful guy. These four men are extremely professional and competant and that is why I always come back to Brandfon.

S

Shaun

Feb 25, 2015

I appreciated the knowledge my representative had, she listened and answered all my questions. She was very courteous. In fact I was going to speak to the manager about the great service when she mentioned the survey, so I waited to share my experience here..... Although I did not take advantage of it, I noticed how courteous the courtesy service driver was to his passengers.

D

Donald

Feb 21, 2015

Very knowledgeable very helpful,service dept did a real nice job.special thanks to Steve Barret , and Billy Gamberdella for all there help.looking forward to trading up

K

Kathleen

Feb 19, 2015

Pleasant helpful knowledgable staff.Knew what I wanted Laurie listened and went with my requests Thanks for all your help!Atmosphere clean and pleasant.

E

Ellen

Feb 17, 2015

The service person was very friendly and efficient. He brought my car right in, found my customer information in the system right away and was very pleasant to deal with.

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Ward

Feb 16, 2015

I called from the road with a minor issue and they had me come in and took me as soon as I got there. They also took care of the routine maintenance at this time as well. Everyone was helpful and friendly.

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LeeAnne

Feb 16, 2015

Ask for Fred Tomasello! Easy to work with, down to earth, no high pressure tactics, and willing to get the best deal. We were suddenly without a car after Toyota would not honor a recall, and Fred was more than accommodating in helping to solve our problem very quickly and affordably! Our first Honda. We will definitely go back for future purchases.

S

Salvatore

Feb 14, 2015

My service advisor, Randy Newton, was very efficient in getting me in and understanding what issue I was having with my car. He kept me updated while I waited as to the progress of what was being done.

J

Joseph

Feb 13, 2015

Salesman was so personable I felt like I ran into an old buddy I hadn't seen in ages ! I will be handing out his business cards !

M

Michele

Feb 13, 2015

Frank Cerbone was great! Told me exactly what was going on with my car. He gave me recommendations and told me what service was needed on my vehicle immediately, what couldn't wait per safety issues.

K

Kristin

Feb 10, 2015

This is my third time buying from Brandfon and I have always had a great experience with my sales rep, Joanne Panzo, but also with other staff members I've been in contact with. My husband was also able to trade in his Jeep for an Accord and we lowered our bills every month by around $200.00 with Joanne's help. Overall a great experience, as usual!

C

Charlotte

Feb 7, 2015

very attentive very personal - Steve welcomed me and took my information and was sure that I was directed to the waiting area. Steve in service was perfect.

E

Elizabeth

Feb 7, 2015

My salesperson Nick Pawlowicz is the best. All Staff were friendly and helplful. Brandfon Honda is a top quality Honda dealership with great and convenient service dept. I highly recommend it.

K

Karen

Feb 5, 2015

The service rep told me clearly what was needed and only did what I was able to have done. The entry time was minimal and the service did not take too long to complete. I was very happy that my car got washed also! Thank you.

D

Donna

Feb 5, 2015

I thought my salesperson was adept & professional. I also like the fact that my 1st oil on my new Civic change was FREE! Thank You!

C

Carrie

Jan 31, 2015

Everyone was so nice and accomodating! I had to be at work in an hour and they took my car in right away. Not sure another place has ever done that for me.

P

Pakiza

Jan 31, 2015

The process is simple unlike other dealerships , they are quick and easy . Service is excellent (I was taken care of by Frank , and he did an awesome job). Staff is super friendly & my car feels brand new. Thank you Branford Honda !

K

Karen

Jan 30, 2015

It was easy to set up the appointment and have my daughter drop off my car. Branfon Honda is very diligent in its service to its customers.

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Janet

Jan 25, 2015

Taken in immediately on a saturday when i had a problem on the road. They had the parts, labor was reasonable, and they began work right away. They estimated half an hour, it took an hour. I did t mind because they did do it same day.

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Jordan

Jan 24, 2015

Amanda, my service representative, was very friendly and knowledgeable. I also did not have to wait very long for my oil change and multi-point inspection.

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Phillip

Jan 24, 2015

We enjoyed working with our sales rep., Joel DeMarco, who was a low pressure, motivated, helpful, knowledgeable, gentleman. He gave us the bottom line without checking and rechecking facts and numbers.

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Tara

Jan 23, 2015

My salesperson, Nick P, took the time to discuss my Honda CRV with me. From the minute I walked in, he truly cared about me. He offered me a test drive, took an interest in my life, and was easy to work with. I could not have been more pleased.In addition, Lauren, from the business office was also a pleasure to deal with. She was quick with the paperwork. This was such a smooth, positive car buying experience.This was our third car purchase from Brandfon and we will definitely be back!

D

Damaris

Jan 20, 2015

Everything was good. Waiting time was excellent. No inconviniences.great bussiness enviroment . Cleanliness all around and specially the waiting room,everything neat.

D

Deborah

Jan 17, 2015

I didn't feel pressured into anything. They did the complimentary check on alignment, tires and brakes and such, and told me that there was nothing I needed done yet, even gave me advice on rotating the tires myself (first time car-owner). I was able to change my appointment time without any fuss and they gave me plenty of time to consider a decision I had to make about a repair. Unfortunately the part is still on order so I can't comment on repair quality yet.

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Peter

Jan 16, 2015

I walked in without an appointment and was served immediately. I got same-day service, a ride home, and everyone was very courteous. I received a phone call asking for my authorization of some additional work that was needed, which I provided. The service was completed on time, as promised. I was able to use a coupon that I'd been holding. Randy looked up some airbag recall info that I'd heard about, and confirmed that it did not apply to either of our cars (2008 Accord and 2010 CRV). I was able to get my service done same-day, with no prior appointment. To sum up, I had an excellent customer experience.

C

Charles

Jan 15, 2015

Good, reliable service. Also, kept me apprised when timing changed (I was waiting for the car, so it was great to know it was going to take a little longer than expected). Love this dealership!

S

Syed

Jan 14, 2015

promised on time,applied discounts as promised,recommended need for future maintenance such as front brakes.Overall a very good experience.Worth the 35 mile trip.

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Rocco

Jan 3, 2015

I was very pleased with the service representative. He was knowledgeable and offered suggestions that were appreciated. i also found the repair technician friendly and extremely helpful.

E

Elizabeth

Jan 2, 2015

Randy! He is a terrific Service Adviser. He takes the time to explain everything that will be done to my car and answer any questions I have.

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William

Dec 31, 2014

All the salespeople/manager were very thorough and definitely were knowledgable on the cars they are selling . There is no doubt that they take care of their customers.

M

Moira

Dec 26, 2014

My sales agent, Eddie, was absolutely wonderful and attentive. I was at the dealership for a while, and he even made sure I had something to eat!

SP

Saritha palla

Dec 25, 2014

This is the place where you really need to buy honda cars. There service is really amazing especially bilal helped us for getting the color what we want And deliver car on a specific time which we asked about.i really appreciate Bilal jafar for the work he done he make sure the paper work done with in 2 hours. And it was a great service for free oil change and safety car check procedures for the customers who buy the car with them.

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Louise

Dec 23, 2014

This is the second car I purchased from the salesperson Joel Demarco and both times I found him extremely professional and supportive in such a major expenditure.

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Raymond

Dec 20, 2014

I had an appointment and they took my car right in for work. This was my first time having the car serviced since I purchased it at Brandfon Honda. They changed the oil and filter, rotated the tires, did a complete inspection of the car, and checked out a couple of items for me. All of this was done in about an hour. And the best part of all was the fact that they didn't charge me anything at all - it was a complementary service for buying the car there. I was very impressed with the Brandfon service and happy that I purchased my car from them!

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Victoria

Dec 16, 2014

I liked that Rick and Eric both helped me out in helping me buying my first car. Both salesman were very nice and a great job. Also the business manager Lauren was very nice as well!

J

Judith

Dec 13, 2014

This is the first time I scheduled my appointment on line. It went perfectly. Work was completed on time and all costs were presented to me in advance.

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Rophe

Dec 12, 2014

Mr. Torres was very helpful, answered all my questions, and very kind. Also the wait wasn't so bad either. Internet was great and having popcorn to eat was great! Overall good experience

C

Cheryl

Dec 12, 2014

The last couple of times I had a female, Moona who was especially nice and explained everything to me about my car's needs.

R

Robert

Dec 10, 2014

I was given transportation to and from home rather than sitting for 3 to 4 hours in the customer room. Also I was brought out into the shop to observe the broken part requiring a replacement.

R

Ramona

Dec 7, 2014

On Saturday I went to Brandfon Honda for the first time and I had really good experience thanks to Tomm. He was very helpful. I have to return to get my new battery for my car--Looking forward to it! Thank you Tomm.

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Nicole

Dec 3, 2014

Rick was wonderful. He was very helpful and addressed all my concerns, he put my mind at ease when it came time for me to decide on a vehicle. Also, the amazing woman who actually got in contact with the bank was amazing she told me her name I am so sorry i forgot but she was amazing as well. she keep working on getting me into the car i wanted even though it was the weekend and it was hard to get in touch with the supervisor. I really appreciate all they did for me, I have already told three people about Brandfon because you guys go above and beyond. Thank you.

A

Angela

Dec 3, 2014

I liked Billy's sales approach. He knew his product; his approach was not pushy; and I felt completely comfortable with him. I felt like I was his one and only customer!

B

Bernice

Dec 2, 2014

My sales person Glenn was knowledgeable about the product and very in tune to our needs and budget. He worked with us to find the best car And we walked out with a new car! Something we never thought we'd be able to afford. Would definitely recommend to any of my friends and family.

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Richard

Nov 24, 2014

Entered service bay immediately upon arrival (without an appointment). Service advisor Steve Barrett was quick to confirm that my oil change and service would be without charge since it was my first service since purchasing the car. Finally, I was also impressed by the speed with which the work was completed.

R

Rebecca

Nov 23, 2014

I received a call stating I had a couple recalls on my honda, I was able to schedule a appointment that matched my schedule, I bought it in at 8am and was helped right away. It took less then 10min to get all my information. Everyone was polite and professional. I received a call later on that afternoon stating my car was ready for pick up. Once I arrived to pick the car up, again everything was ready and wait time was next to nothing. The greatest part was they washed my car and it looked fabulous! Thank you again for the excellent and professional experience. Great job to the entire team.

J

Jeff

Nov 23, 2014

Eddie Mealey was a great sales consultant! He was very helpful throughout the entire leasing process! If you're looking to lease (or buy) your next Honda, I recommend that you ask for Eddie at Brandfon Honda!

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Veronica

Nov 21, 2014

Everyone was really friendly and professional. I had a salesman named Fred who made everything really easy and gave me excellent customer service. I would highly recommend Fred and branfon Honda!

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Carole

Nov 19, 2014

I liked the low key, yet knowledgable approach of my sales representative, Nate Cashman. He was very helpful without pressuring me to make a decision. I was happy to buy my new Fit from him.

J

Jordan

Nov 18, 2014

Everyone was very cordial. I also felt as if I were really valued as a customer. Had a lush and inviting waiting room. Best that could be made of me having to go out to Branford.

G

Gabrielle

Nov 14, 2014

Randy was thorough, courteous, and well-versed in Honda repair and maintenance of my vehicle, as well as warranty and corporate coverage! He is an asset to the Honda corporation through his professionalism and knowledge of all things Honda. I had my car back quickly and efficiently, and in perfect running order! They also washed it. Very kind.

D

Dianne

Nov 12, 2014

Billy G is always personable and knowledgable. Great to work with as is all the staff. Very professional and friendly.

M

Michelle

Nov 11, 2014

I have been a customer of Brandfon since 1996. Randy (and Joe) have been my go to service reps and are always helpful and honest! If it weren't for them I am not sure I'd still drive to Branford for regular service. Also, I drive a 1998 Honda Accord that I purchased when Brandfon was on Whalley Ave in New Haven. The service I have had done by Brandfon over the years has kept my baby running smoothly!! She is strong and steady at 171,000 miles!

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Sarah

Nov 11, 2014

Mouna was very friendly and helpful. Jerry was very kind and gave me a ride to work. I was given a nice loaner car to drive while my car was being worked on.

E

Ellyn

Nov 7, 2014

We liked that Rick helped us in a very professional and genuine manner. He was Very straight forward and made everything easy. We are so glad we stopped there.

M

Margaret

Nov 6, 2014

They explained what should be done, the young man at the desk was courteous. My only issue was the car wasn't washed & I was told that it had been. I called my salesperson he informed me the car wash wasn't working & to bring it back which I did. The service person came out to apologize about the misunderstanding. Nick my salesman had the car washed & I was happy, Thank You

N

Nicholas

Nov 5, 2014

Surprize that there was no charge for first oil change. Also staff examined entire car, as is obvious as they found an apple under the seat. Thanks

Z

Zandra

Nov 4, 2014

It was an excellent experience. The "check tires" light came on in the early morning. I drove the car to Brandfon Honda at lunch time, and Jerry T drove me back to work for the afternoon, and took me back to Brandfon at 3:00 P.M. PLEASE, never give up that "Shuttle" Servic. It is the main reason I buy cars from Brandfon Honda. THANK YOU.

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Frances

Oct 31, 2014

oil change, also they had to replace the battery, it wastesting low. that is the 2nd battery in 6 months. that seemsodd to me, but now I know the car will be safe for the winterand there shouldn't be any problem with it.

D

David

Oct 28, 2014

Sales & other staff were every helpful. Glenn answered all my questions & i'm sure I'll be back to ask for more help with the electronics

C

Christy

Oct 23, 2014

Every employee I came into contact with was very pleasant and helpful. The pumpkin display was very much appreciated and my daughter loved it. It's nice when a company puts a personal touch to their business.

B

Brian

Oct 22, 2014

Very friendly. They knew what they were doing. I have my Accord serviced at Brandfon Honda.

J

Jane

Oct 21, 2014

The service rep was very polite and efficient. His last name was Torres - I don't remember his first name.

T

Theresa

Oct 21, 2014

taken care of as soon as I drove into the shop for theoil change. Friendly service, explained what neededto be done.

L

Louise

Oct 18, 2014

In the morning as I was going to work a warning light re: low tire inflation came on and I visited the dealership immediately after work. Steve, technician, took me right in and fixed the problem. Also, I had an oil change which was due. Convenient; efficient; and satisfying.

A

Angela

Oct 17, 2014

The salesman kept in touch with us without pressuring us to purchase a new car but appreciated that we contacted him when we were ready. He was knowledgeable about the features of both the 2014 and 2015

J

Joseph

Oct 15, 2014

The time & knowledge Glen Banks took with showing the Honda CRV, & explaining all of it's many features & benefits. A First Class Experience. This is why I purchased my CRV from Branfon Honda.

G

Gail

Oct 14, 2014

The professionalism of all employees. The way our sales person handled our looking for a car. She made us feel very comfortable.

B

Bruce

Oct 10, 2014

As usual (I've been a customer for 12 years-second Civic) service rep was thorough, courteous and helpful. Made spending money almost pleasant.

G

Gayle

Oct 10, 2014

I was acknowleged as soon as I walked through the door. Everyone was courteous and quick to answer any questions. The lounge is quiet and CLEAN!

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Virginia

Oct 5, 2014

Randy was my service person and he was wonderful. When I arrived there was a line so I thought I would be waiting long to be checked-in but the team was quick and efficient. I told Randy I really needed my car ready by 1p.m. and even with an added job after the inspection it was still ready by 12:30p.m. I was very pleased with this trip. I usually am. I have had my car for almost 5 years now and every time I bring it in I am always pleased with the customer service.

M

Marion

Oct 4, 2014

Tom was very professional and courteous . Jerry was also prompt and helpful when I needed a ride to the dealership. Thank you guys!!

A

Anthony

Oct 3, 2014

Tom Peters was helpful and courteous. My service was competed as planned, and he did not try to sell me any additional work.

J

Janis

Sep 29, 2014

Express Service is exactly what it means: I was able to get my brakes repaired that morning, without an appointment. I also truly appreciated the gentleman walking me over to my car to physically show me exactly the wear and tear my brakes had sustained. Oh, and I also like the waiting area, and free coffee and internet -- I was able to sit comfortably, plug in my laptop, check email and get some work done. Thank you for such excellent service!

D

Daniel

Sep 23, 2014

Nick Pawlowics very helpful and spend a lot of time with us. Have purchased many vehicles from this dealership and have had a good experience with sales and service over the years.

A

Anthony

Sep 18, 2014

Friendly, efficient and professional handling of my repair situation. First-rate personnel in all departments each time I visit the dealership, from sales to service. Rapid and competent handling of installing new power steering racks in my 2013 Pilot; I was invited to view the rack failure problem myself while a service technician explained the situation in detail and held a flashlight beam on the leaking power steering fluid. They arranged for a rental car while my vehicle was in the shop overnight, and called me as soon as it was tested and ready to go. Brandfon Honda is where I plan to purchase my next new vehicle.

S

Susan

Sep 18, 2014

The extended hours Branfon makes the Service Department available allow me to drop my vehicle off early in the morning and pick it up early evening, those hours work for me. The staff is also courteous, available and professional. Your administrative process is well organized, dependable and efficient.

M

Meghann

Sep 18, 2014

Nick Pawlowicz was very helpful. He took the time to work with us and was patient with us while we had our 2 toddlers with us. He was knowledgeable in both vehicles we were looking at and showed us the benefits of each one. He made everything a smooth buying experience.

J

Judith

Sep 16, 2014

Pleasant staff, outlets in the waiting area where I could plug in my laptop and charge my phone, water machine.

M

Michele

Sep 13, 2014

Joann Panzo Was great. I had not met her before 9/6 contrary to belief.She was recommended to me by my cousin who had bought cars from her in the past. Experience was awesome

R

Richard

Sep 13, 2014

Rick L. was wonderful - he made the whole experience easy and he knew what he was talking about. Would definately buy a car there again! Thank you! :)

S

Stanley

Sep 13, 2014

I used your express service line. The service person was right there to greet me and wrote up the service for my car. he said it would it would take an hour and thats what it took. I am pleased with the service at Brandfon Honda. Thank you!

C

Charles

Sep 12, 2014

knowledgeable , actually very impressed how much Matt DeMarco knew everything about honda vehicles inside & out but also about company itself. everything was done in timely manner. was a very nice experience.Would definitly recommend Matt.

L

Laura

Sep 12, 2014

The employees are competent and provide excellent customer service. It is a very comfortable place to visit. A few days after the initial visit, the check engine light came on again. I called to make a new appointment. The original customer service representative, Manny, I believe his name is, noticed my name on the schedule. He called me right away to see what the problem was. He is quite impressive, excellent service and attention to detail.

C

Craig

Aug 31, 2014

We dealt with Joanne Panzo, Chris Paduch, Robert VanAlmkerk, and Mike Canty. All of them were pleasant, straight forward, and respectful. We purchased an Odyssey for ourselves and our daughter bought a CR-V. Joanne made every effort to find the exact models we were looking for and she was even in contact with us while she was on vacation.

R

Rosann

Aug 29, 2014

Dealing with Joann and Bob is a very non stress experience, this car is about the 5 Honda I have leased and I have dealt with both Joann and Bob every time and will continue to do so in the future.

GP

Gregory, pilot fan.

Aug 28, 2014

The treatment is real and you feel special, like they focus on your needs without forcing anything on you. Customer service is a five star, but for some reason it's choosing a four star. But excellency is all I could remember experienced from this dealership.

R

Robin

Aug 23, 2014

Treat you the way you want to be treated, with mutual personal respect instead of being only aggressively sales driven.

M

Maryann

Aug 22, 2014

Brad was so helpful and made sure that the service on our car was completed as soon as physically possible.

P

Phyllis

Aug 18, 2014

The service manager, Manny, did an excellent job for me. He greeted me courteously, answered my questions, and promptly came to the waiting area to let me know when my car was ready. He remembered me when I initially called for an appointment as well. My salesman, Rick, also greeted me kindly and made sure that my needs were met. Thank you, Manny and Rick!

L

Linda

Aug 15, 2014

The service was done in the time promised, price was good, and I received personal care before & after my service. I appreciated that they did the oil change even though i had not made an apptmt beforehand.

K

Karin

Aug 15, 2014

Thank you for making the process of leasing a car easy to understand and personable. Nikki was a great sales consultant!

R

Ruth

Aug 14, 2014

Car that I was interested in was accessible for a drive.Salesman explained all features and answered all questions.Easy to close the deal.

H

Hugo

Aug 14, 2014

The custumer services take care and he speak spanish. he explain everything. because I do not speak english very well, at lease with something about cars parts.

J

James

Aug 14, 2014

Salesman was friendly with no pressuring. It was the most pleasant car buying experience I've had. I've done my research for about a year and knew exactly what car and features I wanted and appreciated that the salesman recognized that.

C

Cheryl

Aug 13, 2014

Many places and salespeople are too pushy. I did not find that with Bob, our used car salesman, nor with Mike who handled the finances. I also liked that whenever I called with questions, Bob was always available to take my call or called back right away.

E

Edward

Aug 12, 2014

Sales person, Glenn Banks was super helpful and focused on my needs. The car was ready when we arrived and the paperwork completion was a breeze.

HO

Honda owner

May 14, 2014

Horrible experience. Buy it somewhere else. Salesperson said one thing when buying and completely denied after. Would prefer some honesty from salesman - you loose customer loyalty by being dishonest. Trust of customer is everything in a business and you lost it. Will never go back or would recommend to anyone - ever.

A

Anita

Apr 24, 2014

I just picked up my 10th Honda. I leased it from Brandfon Honda, Branford, CT, my favorite dealer and the one where most of my Hondas have come from. I like Brandfon for its ability to get me the lease I ask for; for the sales staff (Joanne Panzo is a savvy, smart and capable agent, and I keep coming back to her. She gets me the deal I want, is reliable, and has a platinum personality); for an easy and speedy buying process; and a top-notch service department. I don't have to spend much time in the service department because my leased Hondas have never needed much more than an oil change and tire rotation. And I'll go back to Joanne Panzo and Brandfon when it's time for number 11.

"B

"Liz B"

Apr 11, 2014

I bought my first Honda and I could not had a better experience. I starting with Scott Bellinger who answered all my questions on line, when on to meet with Joel DeMarco who is very knowledgeable about his product, displays confidence, integrity and a sense of calm that eliminated my fear of being a first time new car buyer! They are a great team and I am looking forward to the next 10 plus years working with them for my car maintenance. Thank you Brandfon! Liz

C

ChristineZ

Apr 8, 2014

My salesperson Tiffany O. was professional and very knowledgeable. She listened to what I wanted in a car and put my behind the wheel for a test drive and within a very short period of time I was driving off the lot with the perfect car and leaving my older car behind as a trade in. The experience was like no other, it was quick and easy and I will definitely be back again and have referred many friends.

J

Joanne

Apr 4, 2014

I highly recommend Brandfon Honda for their excellence, knowledge, ease of doing business and follow through in buying a Honda. I am so pleased with the entire experience....thank you Bob Karcich and the team at Brandfon.

J

Jimmy

Mar 28, 2014

loved everyone that helped us buying our new car espeacially sales associate Joel DeMarco hes the best he knows exactly what to do very friendly.

M

minigini

Feb 16, 2014

I had the most wonderful experience at Brandfon Honda. Billy Gambardella was great, he was very concerned to my needs, very pleasant, I was very impressed with the service we got from him. Also, I was very impressed with your Business Manager Christopher Paduch, both of your employees made us feel welcome and comfortable. I would defenately recommend Brandfon Honda to all my friends. And I myself plan on being a repeat customer. Thank you so much for the pleasant experience.Deana from Old Saybrook, CT

L

lorriegariepy

Jan 23, 2014

My experience at Brandfon Honda was extremely pleasant; mainly because Joann Panzo was not only helpful but truly receptive to my needs. She worked with me and was able to get me into a price range i could afford. She is pleasent and professional. I will ONLY go to Joann for any and all my future vehicle purchases!!!!!

M

my2bratzs

Jan 15, 2014

this is the second car i purchased from Joanne Panzo at Brandfon. On the first day of my visit she and Corey found me a car! Price was great and so was the customer service.. I would not go to another dealership, they are the most honest and helpful salespeople I have come across in a very long time.. thank you again..

"

"SusanD"

Dec 1, 2013

I've never written a review of a car dealership before, but I am very impressed Brandfon Honda. Over the years, I have owned several Honda cars. I have been very happy with them and I continue to be amazed by their high reliability ratings. On my first visit to Brandfon Honda, my sales associate, Joanne Panzo, listened carefully to my needs and priorities and suggested two Honda models [the CRV and the FIT]. I appreciated Joanne's thorough knowledge of Honda models and her 'non-high-pressure" sales approach. After two test drives, today I purchased a Honda FIT. The sense of "teamwork" at this dealership is tangible. General Manager, Jeff Bellinger, Glenn, Rick, Joshua, and Corey all contributed to my "shopping" experience and helped me to feel confident and comfortable about my decision to purchase a new Honda. I briefly visited the service area which appeared to be very clean, organized, and staffed with knowledgeable professionals. The receptionists are very friendly, the service waiting area is comfortable, and the coffee is very good!

I

Irena

Nov 22, 2013

Tammy, thanks for your help, your the best ! I trust you with all my car needs, great customer service! Too! See you again soon I recomend everyone to you.

SH

Susan Hernandez

Nov 21, 2013

Best experience i have had in a long time.. great service very knowledgeable.friendly.

J

Joan

Nov 21, 2013

I had already spent money on tryin to fix my car an finally it's fixed. I should have come here first. Thanks guys:)

J

jobizz1

Oct 30, 2013

I always drove a Toyota. My last car was a Rav4. I decided to test drive the Honda CRV and fell in love with it. My Salesperson was Joanne Panzo and she made my transaction very pleasant. I never look forward to buying a new car because of all the hassels but that was not the case with Joanne. I also had a problem with my backup sensors and Jeff Bellinger went above and beyond to accomodate me. I would recommend Brandfon Honda in Brandford, CT to anyone who is looking for a car. Don't forget to ask for Joanne Panzo.Thanks Jeff and Joanne!!!

JB

Josephine Bizzario

Oct 30, 2013

I always drove a Toyota my last car was a Toyota Rav4. I decided to test drive a Honda CRV and it was love at first sight. Once I test drove the CRV I was convinced that it was going to be my new car. The Honda team including Jeff Bellinger and Joanne Panzo were great to do business with. Joanne made me feel so comfortable doing my sales transaction and I felt that she was very trustworthy. I was always leary when buying a new car but I never felt that way with Joanne. I had a problem with my back up sensor and Jeff Bellinger went above and beyond to do what he could to make me a happy customer. I would recommend Brandfon Honda in Branford, CT to anyone who is looking to buy a Honda. Don't forget to ask for Joanne Panzo as your salesperson. Thanks Jeff and Joanne!!!!

B

BobandAnna

Oct 25, 2013

Buying our new CR-V was pleasure from beginning to end. Straight talk, solid information, no runaround: Billy Gambardella and the whole sales team were outstanding.

G

geova

Oct 12, 2013

Our experience at Brandfon Honda has always been great. First, we had the pleasure to work with a new salesman Anthony Migliarese. Anthony was knowledgeable, pressure-free, professional, and efficient. He never put pressure on us to buy the car. Corey Brandfon exceeded our expectations, not to mention that he matched an equote from another Honda dealer. Anthony worked with us to locate our vehicle in a different color since they did not have it in stock. Randy Searles took care of the paperwork in a timely fashion. This is the third vehicle that we've bought from Brandfon and we are very happy with the excellent customer service received. Sincerely,The Riveras

BI

Bledian ivani

Oct 12, 2013

just bought a 2014 crv from brandon honda, we had a great experience with Kathryn Woodford the salesperson she was very good at what she does. keep up with good work kat

BI

Bledian ivani

Oct 11, 2013

. we had a great experience with Kathryn Woodford very good person and she knows what she does. we recommend this place

AA

ajibola adekanye

Oct 11, 2013

Billy has been professional during this transaction. was able to provide as much info about the as possible. He proved valuable during this interaction.

K

Kate

Oct 9, 2013

Great experience with Bill Gambardella! He was very friendly, efficient, professional, and sensitive to our questions and concerns. Thank you!

K

karen

Oct 4, 2013

I met Patrick Cote when my BFF was test driving cars. After she drove the PLUM MIDNIGHT FIT w/ Patrick I KNEW I WAS coming back to buy it! I DID!! ! I HIGHLY RECOMMEND Branfon! Pat was THE BEST!!! HE WAS professional, personable and NEVER PUSHY! Pat was very knowledgeable about many cars and esp the honda. I purchased w/ their financing department (Randy?)ALSO VERY Helpful / Sensitive. Then took delivery w/ in 3hrs! Every one here was HELPFUL & FRIENDLY..... ...MOST OF ALL Patrick!!! He was REAL! A BREATH OF FRESH AIR!! and he was right.... I love my car!!!! :)

W

WFRANKM

Sep 6, 2013

FUN AND INFORMATIVE TEST DRIVE AND THOUGHTFUL, KIND SERVICE MADE IT AN EASY CHOICE TO BUY A CAR HERE. THANKS BILLY.

JD

John Dean

Aug 21, 2013

I just bought a Honda CRV from Brandfon Honda and was lucky to have Kathryn Woodford for a sales associate. Kathryn was a pleasure to do business with. She was very pleasant and knowledgeable. She has a relaxed no stress way of selling cars. Kathryn was very helpful every step of the way. If you are looking for a great deal and a great buying experience go to Brandfon Honda and ask for Kathryn Woodford. I know I will be doing business with both of them again.

M

mmirabella133

Aug 20, 2013

I highly recommend Matt DeMarco. He was very professional, informative, and a pleasure to work with. Before I left the lot in my new car he ensured I knew how to work everything properly and that I was comfortable. I will highly recommend him to my friends/family!

B

Buyer

Aug 14, 2013

No hassles, friendly staff, I am fully satisfied with the process.

MH

MARK HAWKINS

Jul 27, 2013

BILL GAMBARDELLA, WAS THE ONLY SALES PERSON WILLING TO GO THE EXTRA MILE TO GET THE DEAL DONE AND TO FIND OUR CAR.

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#thrilled

Jul 25, 2013

#irecomendbrandfon!!! The process of choosing and buying my new Accord was easier than I expected. I had not purchased a new vehicle since buying our Suburban in 1999. At that time, our family of 6 needed the space of 'Tallulah' (the name of our family truck). Now that the kids are grown I wanted the luxury of an Accord with the savings at the gas pump. I waited longer than I should to get a car because my thinking was "we have no car payments". I'm sorry I waited! When I did the math the cost of repairs and the gas for Tallulah was thousands more than what our new Accord will be. Billy Gambardella was my sales person. He and Greg Micheal both helped me decide which Honda model best suited me. They also helped choose which financing was best. Greg's knowledge and genuine personality along with Billy's enthusiam and customer service was refreshing. I look forward to an ongoing relationship with Brandfon with servicing my new Accord (which I've yet to name). The piece of mind of having a reliable car is PRICELESS! I hope the new car smell never wears off! Gratefully yours, Christina

C

Craig

Jul 10, 2013

Billy, the salesman who helped me, was very personable and easy to work with. He clearly listened to what I wanted and did not fit the typical used car salesman! He was nice, friendly, and trustworthy. When we need another car, I plan on going back. He took great care of us!

NH

New Honda CRV owner : )

Jul 10, 2013

While getting my oil changed on my Honda CRV I decided to talk to someone about purchasing a new updated CRV. I was introduced to Kathryn Woodford who all I can say is amazing!! She was so helpful and just a pleasure to talk to. She had a great attitude about everything. The whole car-buying process was painless thanks to Kathryn and the Brandfon Honda team. Kathyrn went over all of the different options, the numbers and then once the keys were in my hand she helped me learn all of the new fun features on my new Honda CRV! I would very highly recommend Kathryn and the whole Brandfon Honda team. I look forward to working with them for future purchases! (and Kathyrn, thanks again!!)

A

AutoFinder

Jul 1, 2013

When I entered the store, Mr. Gambardella (or something like that) looked up from papers he had on top of a showcase car, made eye contact and then went back to looking at his papers. There was no one at the reception desk, and after waiting for a few minutes, I had to interrupt his reading to actually get service. He seemed annoyed that I had interrupted him and I later learned he was in the midst of preparing for a couple that had already bought a car as he passed me off to his colleague 5 minutes after we began. May be I just came at the wrong time to get service, but his colleague, Pat was extremely knowledgable and kind. He knew the cars and put no pressure on me as a consumer, but he was also pretty straight forward in sharing that I would never get the value of my Audi Q5 at Branfon and that I was better off selling it somewhere else and then coming back to buy when I had money for a downpayment. If you would like to buy a car here, I highly recommend Pat because he was not only knowledgeable, but honest. At the end of the day, it just seemed like there were not enough sales people to meet the demands of the customers and it was a Friday, late day, and I think I was the only one there. I ended up getting my new Honda from Manchester Honda where they were a lot more friendly to customers and put a lot of effort into listening and providing the best deal for me as a consumer.

TW

Teacher with a nicer Accord

Jun 29, 2013

Having already owned a 1996 Honda Accord, I knew exactly what I wanted my stepfather refereed me toa wonderful saleslady,Kathryn Woodford. He had purchased a car with her help in the past and said she is like working with a friend. Being a teacher I had little time available to find my new used 2009 Accord Coupe. Kathryn made the whole process a breeze. Kat was so accommodating and never pushy she worked very hard of the course of a year to find the prefect fit for me and my teachers salary. Best of all she never got discouraged or thought I was never going to buy she just kept on going and never once harassed me like the other dealerships I was working with. Kat was thorough, professional and a pleasure to deal with. I would definitely recommend Kathryn and Brandfon to anyone.

LT

Lynn T.

Jun 22, 2013

My husband and I had just walked away from almost purchasing another vehicle in a competitors facility. We walked into Brandfon honda will a slight chip on our shoulder regarding the buying process. We met our sales professional Billy Gamberdella and he was exceptional. he not only found us the perfect car for our family exactly on the budget we had but with added perks we had no idea we could get. the entire staff was so courteous and helpful and we couldnt ask for better!! you want to buy a car here and you want to talk to Billy and Matt Goodwin! best decision we made today!!

BM

Busy Mom

May 29, 2013

I wanted to share my experience with Kathryn Woodford at Branfon Honda. First and foremost Kathryn has excellent follow up skills! I felt comfortable talking with her (she was knowledgeable) and confident that she understood my needs. Over a long period of time, she always kept me in mind when she had a car that met many of those needs.

N

NewHondaFan

May 28, 2013

I just want to thank Brandfon Honda and especially the sales representative, Bob Karcich, for an amazing car purchase experience. I had completed an online request for a quote and made an appointment to test drive the 2013 Honda CRV after reading about the high rating and safety features in Consumer Reports. Bob was so welcoming and answered all my questions about the CRV. There was absolutely no pressure to purchase the vehicle as I planned to test drive other car make and models. Unfortunately, my old car's transmission died before I could do any comparison shopping. But I was confident that the CRV I had driven was exactly the vehicle I wanted even the color and style were perfect! Since I did not have a working car, Bob picked me up at work and I was driving my new CRV home that afternoon! Bob was very patient with me as he showed me all the bells and whistles about the CRV. In addition, Chris Paduch, the business manager, did not pressure me to buy extra coverage, etc. However, Both Bob and Chris explained in detail all options that were available to me. Chris even noted a refund was due me since I was only transferring my license plates. I highly recommend the Brandfon Honda dealership and especially Bob Karcich, who was so helpful, knowledgeable, and considerate. I love my CRV!

MM

Mark M.

May 25, 2013

From start to finish my buying/financing experience from Brandfon was excellent. On the front end, Joanne Panzo was a very knowledgeable and helpful saleswoman. It was a no-nonsense transaction with her first offer being very competitive and no funny pushy sales stuff along the way. I really appreciated her help, her honesty and availability throughout the entire process. On the back end, Matt in the financing department was equally helpful. i kept waiting for a catch, looked for something in the fine print. All I found were two honest people, doing their job. This couldn't have gone smoother. If you're looking for a Honda, I wouldn't look anywhere else!

BG

Billy Gambardwlla

May 20, 2013

Billy was wonderful to work with. i came back several times every time had a smile on his face. when i come back to branford Honda i want to work with him again. Thank you billy for everything you have done.

L

LO

May 18, 2013

I was recently shopping online for a new 2013 Civic EXL. I already had quotes from going to dealerships and was online with 5 different dealers. My Saturday 5/4/2013 was my online day. I feel the salespeople at Branfon Honda are not very informed and do not know when the have a serious BUYER.. As I had had given the girl a price I would pay for the car she called me back and said we cannot sell the car for that price with NO counter offer. Needless to they did not get my business. I did buy the car from there competition WESTBROOK HONDA... A deal was made that Saturday with Westbrook Honda, they are true pleasure to do business with and would HIGHLY recommend them to anyone looking for a New car as they are very professional.

KF

Kevin from Branford

May 13, 2013

Not only was the process a pleasure (I was an internet customer), but Kathryn Woodford even made it easy to sell my old (old - 180K miles) car, which I had thought could only be valued by a charity, and saved me the hassle of doing that separately. She knew all about the car I was buying, and was very nice all around. Her very thorough (and patient!) briefing on how to operate my new car let me drive off and actually know how to use the radio, CD player, trip statistics, bluetoothed phone - I made a hands-free call one minute later! My first car here, and I'm real happy with the service.

G

Greg

May 12, 2013

Had an absolutely great experience buying a 2013 Civic EX from Kat Woodford and the whole staff at Brandfon Honda, I highly recommend anyone who wants to buy a car to check out Brandfon. Kat was awesome, she really knows her cars and was so easy to talk to, answered any and all questions, and really made me from comfortable from the moment I got there to when I was leaving with my new car. Go see Kat!!!!!!!

B

Brian

May 6, 2013

Bill Gambardella was very pleasant to work with. He made the car buying experience very easy. He was very understanding and patient with me throughout the process. I wholly recommend him if you are thinking of purchasing a Honda car.

S

Sweetsash

May 4, 2013

We looked around for perfect family cars and found what we were looking for here! Friendly sales associate and smooth approval process. We ended up getting two Honda Accords. Were happy !!!

DI

Dan Izzo

May 2, 2013

I recently bought a 2013 Honda Accord LX (LOVE IT!!) from Joanne Panzo. This is the 3rd Honda Vehicle I have purchased from Joanne at Brandfon Honda in the past 2 years. This does not include the 3 people I sent to her that also bought new cars. Joanne makes it easy. She is able to cut to the chase, find out what you want and then work tirelessly to make it happen. If you ever met Joanne, she is quite the trip. She could be seen closing a deal in her office, setting up a test drive while she runs to the printer, all the long talking on her cell phone to perspective customers. Only a seasoned professional could do that. The pleasure does not stop with Joanne. Business Manager Matt Goodwin, is a staple at Brandfon Honda located at 515 West Main Street in Branford. He has facilitated all of our transactions and I must say he is a pleasure. His calming demeanor allows you to openly ask question and truly understand all the tedious paperwork he has you sign! The winning combination of Panzo and Goodwin rival the duos of DiMaggio/Mantle, Batman/Robin, and yes at times the Roadrunner/Coyote. Its this combination that keeps me coming back again and again.

EM

Elizabeth Miller

Apr 30, 2013

Bill Gambardella was very helpful in the purchasing of our Honda CRV. I was very impressed with his immediate follow-up emails and calls. Will definitely refer him and will do business with him again. Elizabeth Miller

RI

Rosemarie Iglesias

Apr 29, 2013

We started our search for a new Honda Civic when we saw an add in the New Haven Register for 0.9% APR at Brandfon Honda in February. We have purchase 4 other cars from Brandfon in previous year and we love the service we have always receive so there was no question in our minds that we would be going back. Upon our arrival we met Kat, a cute, young blonde filled with energy and knowledge. We fell in love...good thing because our last sales person was no longer with the company and we really wanted to have Kat as our sales person. She went though all the number even though we told her it would be a few months before we could buy because we had our money tied up in other things. She did not seem to mind that we where not buying that day and was confident that we would buy some day. She kept in touch with us and let us know each month what the new specials are. We came this Saturday and put an order in for the Honda Civic we wanted and we picked it up today. We had an excellent experience dealing with Kathryn Woodford she went over every detail of the car and really took her time teach us how to use the buletooth. WE will always ask for Kat when ever we buy from Brandfon Honda and we think you should too.

KW

Kathryn Woodford and Cheryl Russo

Apr 24, 2013

We just bought our second Honda Odyssey from Brandfon. Overall the staff is very helpful and pleasant. This purchase today we were helped by Kathryn Woodford and Cheryl Russo - they were both very friendly and helpful. Everything was well explained - a painless procedure. Over the past five years we have had our Honda serviced at Brandfon and found the service staff to be very effcient.

JM

John Markey

Apr 24, 2013

Everyone was great in the buying prosess. I would buy here again and again and recommend Brandfon Honda to everyone I know. Billy Was out standing!!

MT

Morton Tenzer

Apr 24, 2013

I had previously bought a couple of cars from Brandfon Honda in the last decade. I was glad to work with Nick Pawlowicz again. He was friendly as always and answered all my questions quickly and in a straight forward way. He had a couple of tips that helped me make my decision to buy a new CRV. He is a top salesman, one who takes his time to be thorough and sure the buyer has all the information he needs. I'd rate him A+. I've also been very satisfied by the service I've received at Brandfon for my other Hondas.

JM

Jim M

Apr 20, 2013

Wonderful experience , Sales Rep (Kathryn Woodford) was up beat and product oriented. Pleasant to work with. Just ask for Kat! Closing was timely and friendly exchange, no pressure.

A

Anouchka

Apr 18, 2013

I bought my 2009 Honda Civic in October. I always been a Honda lover but this was my first. Kathryn Woodford was my car dealer and I was so happy to have been able to go through this process with her. She got me right into my car and on the road 10 minutes after we walked in. AND! The first car she put me in was the only one we looked at and we got it that day! I know crazy, right? I did A LOT of research before I went in but this car was overall perfect. The price was good and along with how LOW the miles were on the car, it was to perfect! I did run into a few problems the first week with my car but nothing perfect. Brandfon Honda didn't hesitate to fix everything I asked to be fixed. I was so pleased that the dealership as a whole made me feel so comfortable with my purchase. Along with this on my 6 months anniversary, Kathryn wrote on my Facebook, congratulating me!

C

Chrysa

Apr 16, 2013

He was so wonderful! I had been to a few other dealerships prior to coming here and had awful expericences. Then I came to Brandfon Honda and he came up to me immediatly, was very friendly, and worked sao hard to find me a car in my budget and for my financing. I am extremely satisfied!

SC

Susan Cole

Apr 15, 2013

Bill Gambardella and Matt Goodwin were superb. I could not have asked or dreamed of better service: efficient, courteous, helpful, tactful, and totally responsible in every aspect of my dealings with them. I would recommend them and Branfon Honda to anyone interested in buying a new car.

C

Chris

Apr 15, 2013

Purchased a certified pre-owned from Bill Gambardella, he answered all of my questions and responded quickly to phone calls and emails. The whole process was fast and painless and I never felt like I was being pushed. Chris Padduch did the financing with me and he was great too! I highly recomend Branfon I you are buying a Honda

J

Jackie

Apr 12, 2013

I purchased a 2013 Honda Civic from Kathryn Woodford and I have to say that it was such a pleasant experience buying a car from Kathryn. She made every step of the process extremely easy for us (beginning to end). She answered every question and was thorough and prepared. She took her time with us pre and post purchase, even spending significant time with us in the car after the deal was done to teach us how to use all of the new features of the car. We are return buyers to Brandfon and I honestly thought that our first experience 3 years ago could not be beaten, however I was pleasantly surprised again this time. Being from Beacon Falls it would have been much easier for us to use a dealer closer to home, but due our past & present experiences in working with Kathryn at Brandfon I strongly recommend this dealership & Kathryn Woodford to anyone interested in purchasing a Honda in Connecticut.

GR

Geoff Raab

Apr 9, 2013

I have been leasing from Brandon Honda for about 8 yrs, I am on my 4th Honda. My sales rep is Joel Demarco he has been great and helpful to me every step of the way. Every time I have a question or concern he helps me immediately. I love my Hondas. If anyone wants to buy or lease I would definitely recommend using Joel as your sales rep!

D

Deedee

Apr 8, 2013

I chose this dealership because my friend recommended Joel Demarco as a salesperson . I wanted someone to tell me about the different models and help me make the best choice without going over my budget. I couldn't have been happier with the service . Joel was great -he really knows his stuff. I didn't feel pressured to buy either. He even called me a week later to see how I liked my new car! I highly recommend this dealer and especially Joel DeMarco .

DM

Donald Mulvey

Apr 8, 2013

My experience with the sales person, Joel was great. Very happy with every step of the sales process. He is very personable and knowledgeable with his work. Would recommend him to all my friends.

WB

Warren Best

Apr 5, 2013

The dealership was great, i shopped around and got a great price from Brandfon. The salesman with great to deal with.

P

platner

Apr 3, 2013

Working with Patrick Cody was a complete pleasure. Brandfon Honda was the first dealership in the area I visited and the one I returned to for the purchase of a new CRV. I did "shop around" (3 other dealers) and was offered competitive prices at other dealers but I returned to Brandfon because my first experience with Patrick really did instill trust. I want to commend Patrick for his ability to listen, suggest, hear me, gently persuade (never pressure), and ultimately land me in a car that I am delighted with. Patrick has led me to believe that my experience going forward with this Honda dealer and service center will be wonderful. Thank you Patrick and Brandfon Honda for a very positive experience.

PW

Poppa Wetz - retired

Mar 31, 2013

Went to Brandfon Honda after visiting other dealers and getting "their best prices." Talked with Kathryn Woodford on the phone (she called me at 8:20 a.m. before the dealer was open). I gave her my "deals" and she beat them a mile in 90 minutes. When I went in to talk to her no numbers changed. Since she offered what I was looking for in trade I decided my search was over. She is about as enthusiastic a go-getter as you'll find. She says she loves to come to work -- and I believe her. Was introduced all around on my first visit - business manager, used car manager - and made to feel this is a "together" dealership. Smallish, but I liked that. At Danbury Honda you have 30 guys in blue Honda jackets running around in a huge showroom. Not my style. In sum, a collaborative atmosphere PLUS an excellent deal.

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Dom

Mar 30, 2013

I had been working with Kathryn Woodford over the internet for about a year trying to decide whether or not to buy or lease. Kat supplied me with all the relevant details at each of several inquiries. In addition, my thoughts of other brand cars were still being worked out. Kat took me for a test drive at the be beginning of my search about a year ago. My decision to buy at Branfon Honda was based on my being kept informed about everything from good deals to car availability. Kat's pleasant attitude and knowledge certainly made my choice much easier. Working with the finance manager was smooth. I would do it again and recommend you buy from Kat.

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Walter Dusza

Mar 30, 2013

I just purchased my second CRV from Branfon Honda. I was so happy with the sales process. Kathryn Woodford explained all the new improvements in the 2013 model and helped me add on the accessories that were best for me. It was a fun experience and I believe that Kathryn gave me a very fair price as I has done research on CRV pricing. I highly recommend Kathryn Woodford for the purchase of your next Honda !

PL

Polly LeClaire

Mar 29, 2013

Good experience, polite people who listen to what I want and need and not try to push other things on me. Happy with my new leased car

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carbuyer

Mar 25, 2013

Bought a new car from the Brandfon Honda in Brandford, CT. Overall, the experience was pretty good. The sales staff were helpful and knowledgable - I went through two test drives and the car's features were well explained by the staff. Overall, I would recommend the dealership and would come here again. I would note that they are not a no-haggle dealership - so prices are not straightforward and require negotiation, which probably is par for the course.

LD

Luis DeAngelo

Mar 20, 2013

This is my second time buying an Accord from Brandfon Honda and I have to say that Bill Gambardella was great. I knew that I wanted the new model and i already wad used to driving a Silver car Bill found me just the right color combination i was looking for. I was able to upgrade my interior this time to Black leather and I really like the heated seats and the lane watch camera will come in very handy when changing lanes. I would refer my closest friends to Bill he was very helpful and explained all the unique features to me.

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T. Sean Maher

Mar 19, 2013

I am now in my 3rd Honda from Brandfon.....The service and sales department are tops! I always feel like I am the most important customer there. Kat and the Brandfon team worked hard to get me the financing I needed. I have had along association with another Honda dealer and now would not trade my experiences with Brandfon for anything! Cheers to Kat and the rest of the team!

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smylott

Mar 16, 2013

I can't say enough good things about my experience at Brandfon. Everyone was really great and it didn't feel like I was being swindled in any way, which has happened to me in the past. I came in with a pre-approval from a bank and the financing team at Brandfon gave me a much better rate - which was awesome and unexpected. Thanks Matt and Chris, and especially Billy who was very professional and helped me get into a great car at a great price. I will definitely buy my future cars from Brandfon. Thanks you guys!

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Josh

Mar 15, 2013

Over spring break I traveled to many car dealerships in CT. At Brandfon Honda, I was immediately greeted by Kathryn Woodford, who worked with me for over an hour and half to choose the right car for me! Not to mention that the dealership had already technically closed before we completed our sale. As a 20 year old student it was really nice to deal with someone who actually took me seriously. After all, when young people go to car dealerships they are usually greeted with how are you going to finance this purchase, rather than lets get you the car you want. Kathryn also covered all the details of the car during the test drive. Many dealers do not go into such detail as you have not yet agreed to purchase the vehicle....Such details though are necessary when making a sale. Time was not a concern of hers, but rather choosing the right car. Having looked at cheaper and more expensive models there was NO pressure on me to choose any different car, other than my request. Most dealerships are simply not as flexible on the issue. We negotiated a great price and Brandfon was able to get the car I wanted in the color I wanted within a matter of days. If you are looking for easy, no hassle experience and plain sincerity in a sales person than you should go see Kathryn.

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Vin#BL

Mar 15, 2013

One of the most pleasant car buying experiences. Buying this car with confidence.

BM

Brian M

Mar 15, 2013

While in the market to purchase a new vehicle (Kathryn), was very understanding and helpful. I decided on purchasing elsewhere, but only because of the style (size) of vehicle I needed to purchase. Otherwise i would recommend purchasing through Kat at Brandfon.

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Stacy Minnix

Mar 15, 2013

Billy Gamberdella was a professional Saleman. He was very attentive and friendly. He was very knowledgable about the Honda CRV. I appreciate all his time and attention while working with my husband and I.

KB

Kathy Bodle

Mar 12, 2013

We purchased our Honda Accord in April 2009. Kathryn was great. You could not ask for a better salesperson than Kathryn Woodford. She takes her time to answer any and all of your questions. Even after she has sold you your car she will not forget you. Over the years she has checked in with us to make sure we are happy with our car. We were in recently to have our car serviced and Kathyryn helped us out with some questions we had. When you are ready to by a car ask for Kathyrn. She is very friendly and always willing to help you . My next purchase will be with Kathyrn when I am ready for a new car. P.S. I love my Honda!!!

KA

Kevin and Jane

Mar 9, 2013

OUR EXPERIENCE WAS GREAT Bob K. anf Matt G were informative and considerate

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Anthony

Mar 5, 2013

My parent's bought me a 2013 Honda Civic last Saturday. Billy Gambardella was our salesperson. He was very welcoming to us when we first walked in. He introduced us to all of the nice cars. He gave us his honest opinion about everything. He is very inteligent. He seemed to know exactly what he was talking about. Once we decided on the Civic, Bill told us about all of the features that the car had. After leaving the dealership, my father mentioned what a great salesperson Bill was. He pointed out that he was the nicest and most cooperative salesperson that he has ever dealt with. When I picked up the car last Monday, Bill once again showed me all of the features of the car. He made sure I understood everything before I left the lot. In conclusion, my experience at Branfon Honda was very well thanks to such a great salesperson in Billy Gambardella.

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stephanie Wong

Mar 4, 2013

Bill was very helpful from the begining to the end. I was very satified with the service that Brandfon Honda offers me.

JV

Jeffrey Vaccino

Mar 4, 2013

I needed a good reliable car, and I did not have a lot of time to research considering the transmission in my vehicle was failing. I called Kathryn Woodford at Branford Honda, and received a call back promptly the following business day. Kathryn worked with me to find exactly what I was looking for within my price range. The overall buying experience was very pleasant and handled quite professionally. Kathryn was extremely helpful and made sure everything went smoothly. I felt quite relaxed and knew I was in good hands. I would recommend Kathryn Woodward to anyone who is looking to buy a vehicle with outstanding customer service!

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Katherine

Mar 3, 2013

This is the first time I had the stress free car buying experience I just wish I have been here for my previous cars The people were very friendly and understating I would definitely recommend this dealership and I would come back for my next car purchase Thank you!

RM

Rebekah M.

Mar 1, 2013

I bought my car through the Costco program upon a recommendation from a friend. She bought her car through Kat and had great things to say. I originally scheduled some time to chat with Kat about Honda Odysseys in general, and thought that I would probably buy a used one. However, she was such a great sales person (not pushy but certainly in love with the product) that I ended up purchasing a new van that week. The entire process at the dealership was terrific - I will always buy my cars from you and always from Kat. She has the right combination of honesty, passion for her work, and friendliness. I have never written a review before for any purchase I have made, but I want to give credit where credit is due. I'll refer all of my friends to Kat.

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Liana L.

Feb 28, 2013

This was my first new car experience and it could not of been more pleasant! Bob and Matt were amazing and made the process easy and enjoyable...many thanks!!!

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Ed+Cathy

Feb 28, 2013

I had a wonderful experience at Brandfon buying my new car. Our sales associate Tiffany was more than accommodating of all our needs; even offering us water throughout our interaction. Our car had "crows feet" on the hood and they took care of it no problem!!! We will absolutely be back to Brandfon for our next car!

LM

Leah Migliore

Feb 28, 2013

Luckily I got to work with Kathryn Woodford again, about a year ago after going there trying to find a car I decided to come back to find the Honda Civic I've always wanted. Kat was the one who assisted me the first time when I was just searching around for a car and thank god she got to work with me again! She is absolutely amazing! After my car got totaled I saw the Honda Civic that I was in love with and was interested in the first time. There was no need for me to look anywhere else, and with Kat being the sales person I was more than happy to be coming to Brandfon Honda. It literally took only two days for me to get my car. One night to check my credit, next day for me to go sign all the papers and drive away with my new car. She was such a pleasure to work with and always has a smile on her face which is nice to see now a days. She knows all her stuff inside and out of a Honda car, offering anything she can do for you. I have no doubt in my mind to only be going to Kat for any other Honda I have my eye on in the future and with no doubt be referring her to whoever is looking for a nice car to buy!

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Dana Smart

Feb 27, 2013

I love my new 2013 Accord coupe! Everyone was so friendly and helpful. Kat was especially excellent. I will always come back to Brandfon Honda!

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Sheree

Feb 27, 2013

Cashmere is the name of my "new to me" 2010 Honda Odyseey. I love the service my saleswoman Kathryn Woodford gave me it was a quick and easy process and they also helped me out with some troubles I was having just so I would be able to get my van for myself and my kids. While my credit is not the best I was still able to get financed with a low interest rate with the help of Chris from the finance dept. I LOVE LOVE LOVE my Odyseey and I would definitely recommend Brandfon Honda to anyone who was looking to purchase a Honda. I gotta great CERTIFIED vehicle at a great price. I didn't even test drive it before I brought Kathryn knew what I wanted before I came and she took me straight to it. A+++++++++++++ dealership!!!!

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Ken

Feb 22, 2013

Buying a new car is not usually a pleasant experience but this was a big change for me. Kathryn Woodford is the most knowledgeable and enthusiastic salesperson I have ever dealt with. She did not only go the extra mile; she went miles and miles extra to make sure that I had a great experience. The price was right but the service was the real deal. I will recommend Brandfon and Kat to anyone looking to purchase a Honda.

HH

Happy Honda Owner

Feb 21, 2013

I am so happy with my experience at Brandfon Honda! Everyone was so helpful including my salesperson Kathryn Woodford. She is a very pleasant and very friendly. I would recommend anyone to buy a car from her. She showed me around the whole dealership so I am familiar with it when I come in for service. I also had good experience with the parts department. I was looking into buying accessories and the gentleman with the beard was also helpful and kind-I might also add that he was very handsome!!! I am very satisfied with my visit at Brandfon Honda!

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leahmariexo92

Feb 15, 2013

My experience at Brandfon Honda was great. Working with Kathryn was amazing, she always has a smile on, joking around and when it comes to knowing her Honda cars, she's an expert; knowing way more than I would've ever guessed about my new car. Even with my crazy schedule I was able to go in one night for a hour fill out paperwork, next day found out I was approved, within the next few hours I was driving off the lot with the Honda Civic I've wanted forever. I am more than satisfied with my visit and the service I received. I hope for others to go there and get to work with Kathryn, because I know I will be coming to her whenever I'm ready for my new Honda!

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slc688

Feb 6, 2013

I worked with Billy Gambardella at Brandfon Honda. He was dedicated to his job and was VERY helpful. He knew all about the cars I was looking at from the inside out. He was personable with a great sincere personality. He was honest but not pushy and made my experience at brandfon honda a great one! I am very satisfied with the service, employees, and most of all my new car. Thanks to Brandfon honda. I have already recommended Billy to several of my relatives who are looking to buy new cars.

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r.d

Feb 6, 2013

bill gamberdella sold me the above mentioned car. he was very informative and polite , a good honest guy. id recommend him highly.

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ewilbur

Feb 4, 2013

I was looking for a certified 2010 true 2013 Honda Accord and defiantly came to the right place at Brandfon Honda.My good friend introduced me to Corey Brandfon who made me feel very specialThank you Jeff and Corey.With the help from Corey , Kathryn Woodford found the car i wanted. Kat was verypleasend and very professional in giving me all the detailed information even setting up the phoneMatt Goodwin was very promt and fast when dealing with all the paperwork. Thank you Kat and Matt.Also i would like to say thank you to the whole team i had a chance to met.I defiantly recommend to all to buy there next car at Brandfon Honda .I love my CarSicerlyEllen Wilbur

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ki35

Feb 2, 2013

The experience of purchasing a vehicle from Kathy was exceptional on all accounts. I have a very busy work schedule and she was able to accomidate me by all means. She took time to lay our all details and review the car and all its systems to me without having to think twice. I rate the service very high and reccomend with out hesitation.

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Scutie5331

Jan 30, 2013

JOANNE AND MATT WERE EXTREMELY HELPFUL AND THOROUGH. THIS IS THE SECOND CAR THAT IVE BOUGHT FROM BRANDFON AND PLAN ON PURCHASING ANOTHER CAR HERE IN THE FUTURE.

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kenhondaaccord

Jan 27, 2013

Buying a new car is not usually a pleasant experience but this was a big change for me. Kathryn Woodford is the most knowledgeable and enthusiastic salesperson I have ever dealt with. She did not only go the extra mile; she went miles and miles extra to make sure that I had a great experience. The price was right but the service was the real deal. I will recommend Brandfon and Kat to anyone looking to purchase a Honda.

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Gmurano

Jan 25, 2013

Great experience, Danny was straight forward and reasonable. He went straight to the manager when I wanted more for my trade and I got the right price for my trade. Small issue with my choice criteria of the color of the car, but I got my second choice. They drove it from NJ addin 92 miles to the which did not appeal to me. But I am still satisfied.

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clowjulia

Jan 24, 2013

I needed a car as soon as possible, and as soon as I walked in I got the help I needed. Every employee I talked to was nice and always had a smile on. Bill Gambardella was a pleasure to work with, he was friendly and patient with me. He found exactly what I wanted in my price range in a very short period of time. He helped me look at a few cars I saw, and then recommend a car I didn't see, and it turned out to be the perfect car for me. I would recommend to anyone to go to Brandfon Honda who is looking for a new or used car. Again, everyone I spoke to was very helpful and I had a great experience there.

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Rita Gould

Jan 22, 2013

We got a very high price for a lease with Westbrook Honda. I looked on line at area Honda dealers and requested a cost for leasing a Honda Accord Sport at Brandfon. Tiffany emailed us immediately with her best offer. We went down and selected a car that day. Salesperson was warm, knowledgeable and professional. She gave us the deal she had promised--no bait and switch tactics. Totally painless from what we had been experiencing from other dealers--Honda or otherwise. Thank you, Brandfon.

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keifthebeast

Jan 18, 2013

This is my third vehicle purchased from Branfon Honda,and I cannot begin to tell how pleased my wife and I were with our latest experience there. Daniel Vargas was our sales rep, and he couldn't have been more accommodating. We purchased our last vehicle from him as well, and while our previous experience was frustrating at times, Mr. Vargas made this purchase a complete pleasure. He does not pressure you into buying something you don't want or need, and he makes sure that you are 100% satisfied with whatever choices you do make. In fact, we had an appointment to go to a local Toyota dealership to compare the Sienna to the Odyssey, and he encouraged us to go. He put it very simply to us: "Go with whatever makes you happy". His pleasantness and understanding was completely the opposite from what we experienced at the Toyota dealership. When we said we were comparing the Honda to the Toyota, their response was, "What's stopping us from sealing this deal?" As we negotiated pricing, they were unwilling to go any lower...at least until they found out we preferred the Odyssey. Then, the price per month kept falling. I am one for honesty and integrity. The other dealership kept saying one thing, then offering another. They scrambled for our business, instead of just working with us to secure a good deal. This was not the case with Daniel or the management of Branfon Honda. Mr. Vargas treated us with complete courtesy and appreciation. This may sound like a cliche', but he treated us like family. I will aboslutely do business with Branfon Honda in the future, and I look forward to working with Mr. Vargas again. He comes with my highest regard and recommendation.Sincerely,Keif Doyle

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SusanVollano

Jan 14, 2013

I could not have asked for better service and promptness. I spent 6 hours at a different dealer the day before and left with no car. 2 hours i was in and hour driving home my brand new 2013 Honda Civic. From my salesperson Nick to the Finance guy Matthew I was overall very happy and would recommend anyone to go there to buy a new or used car.

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Blakes004

Jan 13, 2013

Matt Demarco was the most informative and knowledgeable person we have had in buying a new car. He was very courteous and a real pleasure to deal with in buying a new automobile.

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12Honda

Jan 10, 2013

Ms. Kathryn Woodford is a salesperson working at Brandfon Honda in Connecticut. She is a very nice, honest and energetic person. When we visited the Brandfon Honda dealership, Kathryn greeted us with great enthusiasm. She is very knowledgeable and professional, and she gave us all the detailed information on their dealership and their finance program. Before we did the road test of the car, she showed us the detailed features of the car side by side. She made us very comfortable and confident with our car purchase. Her assistance is so impressive. Kathryn is the best salesperson we ever met. We do recommend our friends to visit Brandfon Honda and talk to Kathryn when they want to buy a Honda brand car.

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madeleine.cutting

Jan 3, 2013

This was my first "real" car buying experience, and Daniel Vargas and Matt Goodwin made it very stress-free. Daniel is a great sales consultant. He is honest, sincere, very helpful, funny and patient. He isn't pushy, either. He took the time to listen to my needs for a car and did not push me to buy a car that would have been out of my price range. He was very patient when I changed my mind about about whether or not to trade in my car. And he was helpful when negotiating a price for a trade in. Matt Goodwin was very prompt and fast when dealing with all of the paperwork. He was also helpful and took time to answer my questions. The CRV I bought has been pretty great so far. All in all, it was an awesome experience. I would highly recommend them, and look forward to doing business again someday!

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gkv8784

Dec 31, 2012

Kathryn was incredible friendly and efficient. We had a deal on a new 2012 Odyssey in a very short time. She gave us informed options for the trade-in of our old vehicle and Branford Honda ended up the winner. She was very considerate of our schedule around the holidays for the closing of the deal and was willing to spend as much (or as little) time with us as necessary. She spent quite a bit of time in showing us the intracacies of the new electronics on this model and was kind and considerate of our knowledge (or lack thereof) of the new technology. She followed up with calls and reminders and was always very upbeat in our discussions and negotiations. I would go back and deal with her anytime.

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Traciewl

Dec 29, 2012

All of the dealers we contacted offered us a great price on a new 2013 odyssey and on a 2012 if they could get one.. Brandfon stood out for their genuine interest in our business and their flexibility. They made trading in our VW easy and gave us a fair price. Kat was a pleasure to work with!

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kerismith

Nov 13, 2012

Excellent A+ experience buying a used CRV from Danny Vargas. Friendly, knowledgeable, no pressure, good advice. I highly reccommend this dealer and this sales person. Gave me a fair trade price right away on my old Civic and got me a great financing rate. Very pleasant no stress experience.

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realtor57

Nov 10, 2012

My salesman was Danny Vargas..He was great to work with from start to finish..He really treats people like he would want to be treated himself..Bob K. was great as well...very knowledgeable and down to earth..I would recommend sending family and friends to this dealer for sure...

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rmelville

Nov 8, 2012

I bought my car through the Costco program upon a recommendation from a friend. She bought her car through Kat and had great things to say. I originally scheduled some time to chat with Kat about Honda Odysseys in general, and thought that I would probably buy a used one. However, she was such a great sales person (not pushy but certainly in love with the product) that I ended up purchasing a new van that week. The entire process at the dealership was terrific - I will always buy my cars from you and always from Kat. She has the right combination of honesty, passion for her work, and friendliness. I have never written a review before for any purchase I have made, but I want to give credit where credit is due. I'll refer all of my friends to Kat.

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dviscuso

Nov 2, 2012

Our experience was very comfortable, very little pressure. We were able to come to an agreed upon price fairly quickly. Daniel Vargas, our salesperson, made the sales process very seemless adn without issues. Rob Cottingham was also very pleasant as we went the signoff on the various documents that needed to be signed.

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briana.miller.31

Oct 27, 2012

I loved my expierence here at Brandfon and will go back for my next car! They were very friendly and helped me as much as they could. They got me out of my used car into a 2010 honda civic that I love. Thanks guys!

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AhondafitG

Oct 16, 2012

I recently bought a 2012 Honda Fit from Daniel Vargas at Brandfon Honda. This is the second new car I bought from him in the last 2 years. Daniel works hard for his customers and always tries to give the best price. He will offer his opinion, but will not pressure you. His goal is to make sure the customer is happy.

KM

Kristine Minnocci

Oct 4, 2012

We have bought several hondas from this location, I believe 5-6 vehicles. Brandfon is always willing to work with us. We have built a comfortable relationship with Joel and we only work with him on the sales end. Joel has also been there working with us on the back end when we have had service issues. Keep up the great job so we purchase the next vehicle there.Thank you,Marco and Kristine Minnocci

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hondabuyer123

Sep 29, 2012

The whole process of buying from Brandfon Honda has been a terrible nightmare. Two months later and I'm still paying hundreds of dollars for lies and false promises that salespeople told me related to loan agreements and vehicle insurance and registration. DON'T believe a single promise they give you. Get everything in WRITING. Don't leave a deposit to secure a car because when their promises fall through you'll feel trapped and will do anything to just get out of there. Make sure you get any price agreement in writing. Although, I WAS given an Out the Door price agreement on paper, they then went back on it. I should have demanded my deposit back when this happened, but I felt trapped. Even if you do all of the above, I strongly urge you to buy elsewhere.

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qwerds

Sep 24, 2012

What's the easiest job in auto service? Changing the oil. Yet Branfon Honda Service managed to overfill my oil by 1-1/2 quarts. Their response "O the guys sometime do this." Well, my owner's manual has a bold type warning "Do not overfill oil. This may damage your engine." I discovered it the next day when I decided to check the dipstick. I had to postpone a vacation road trip by a day and spend a couple of hours getting them to take the excess oil out. And what did the the service manager offer me? $10 plus 15% off a repair. I told them to keep the $10 and went down the street to Midas to have the repair done at 45% off the Branfon estimate.

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KaterineC713

Sep 12, 2012

I never knew I will be able to get a car loan. Until i meet Daniel Vargas. He help me find my first car I got in dealer ship. He helped us till the very end. The best service i had. I when to 10 other places before I came to Brandfon Honda and I will recommend any one in my Family or friends to go here. Thank you so much Daniel for your help you are the best. Katherine Cardona

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Agchapel

Sep 11, 2012

I was introduced to Brandfon Honda through Costco. Although Brandfon Honda provided a very competitive quote I initially decided to go with a local dealer closer to my home in Milford. This decision turned out to be a mistake and potentially left my family and I stranded without a vehicle for several days. I immediately re-contacted Kathryn from Brandfon Honda and she was very helpful and assisted in finding me another vehicle. Kathryn's communication, honesty and follow-up was exceptional even when she knew I was going with another dealer. For my next Honda, I will go directly to Brandfon and ask for Kathryn. The additional commute is worth the effort. Thank you Kathryn.

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LindaAS

Sep 10, 2012

I would rate my experience at Brandfon Honda ten stars due to the quality of the people with whom I dealt and the great car I bought! Cheryl Russo, Rob Cottingham, and Jon Carter are consummate professionals who truly care about their clients. They are extremely knowledgeable, helpful, courteous, and enthusiastic without being over-bearing. All three made a potentially stressful and overwhelming situation one that was instead very pleasant and successful. Cheryl especially went far above and beyond to make sure my car-buying experience was flawless from beginning to end. She is patient, extremely well-informed, supportive, and positive. I would recommend her wholeheartedly to anyone interested in buying a car at Brandfon, and I am very grateful that my original request for new car info was directed to her. Best car-buying experience ever!!

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cdubea

Aug 15, 2012

This was my first experience dealing with Brandfon Honda. I had heard very good things about the dealership so decided to "check them out" I am so glad I did!Matt DeMarco was the first person I met, and he impressed me from the start. Hewas friendly, knowledgeable, non-pressuring, and patient! Rob Cottingham, whohandled the business end of my purchase, was efficient, informative, and friendly.I highly recommend this dealership to anyone purchasing a car.

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Pepe1976

Aug 1, 2012

I was shopping for a vehicle for 2 weeks going to different dealerships and almost every car salesmen were overly aggressive which turned me off quickly.I was at Branfon Honda for 10 minutes and met Daniel Vargas he came out we chatted and he was not pushy at all and he took the time to ask me what I was looking for in a vehicle and asked me questions about my self which I found most interesting. He made my car buying experience painless and I also feel I made a friend. Daniel is very personable and extremely knowledgeable which gave me confidence that I was making the right choice in purchasing the vehicle.

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Hithere

Jul 24, 2012

Joel was great!!!!!!!! Treated me with respect. Friendly to myself and my family as well. First time buying a Honda and because of my service with Joel I would buy again when the time comes. . I shopped around and he was by far the best salesman and with the best priceThank you Joel and Brandfon HondaLaura R

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snehalparikh

May 29, 2012

The customer service was excellent. Sales Associate Kathryn was very helpful.Overall very great experience. I would recommend everybody to visit this dealership. The dealership tried its level best to provide excellent service.

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anita33179

May 28, 2012

I enjoyed my recent experience at Brandfon Honda on a 2012 Honda Civic purchase. I had the best salesperson Daniel Vargas to assist me in finding the best car at the best price. He also helped my mom with her purchase a couple of years ago on her Honda Accord purchase and she recommended him to me. I thank Danny for his patience and love for what he does. Daniel is truly a God send and I am forever thankful. Daniel Vargas.....Easy to Remember...Hard to Beat!!!April Sawyer

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borismenaker

May 27, 2012

We were shopping online for a good deal on a 2012 CR-V. Brandfon Honda was the first dealership to reply and they offered us a good price. Their price was slightly better than "fair price" for our zip code. Other dealers responded slower and tried to get us to come in to see what they had to offer. They wouldn't make a clear offer on price before we came to their showroom. That's why we went to Brandfon.Kathryn Woodford, our sales consultant, was great: friendly and professional. The business manager was also a pleasure to deal with. We felt that we had a good experience and got a good deal (with no trade in and no financing).

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jg1434

May 21, 2012

My family and I came to Brandfon to purchase a car for my son. Daniel Vargas was our sales associate and made our experience a great one. Daniel was very patient and really listened to what we wanted and our goals for a new car for David. His expertise and knowledge in the industry made us feel like we were in good hands. We trusted that with his help, we would be making the right decision for our son. Overall, we feel fortunate to have worked with him. Excellent sales person. Sincerely,Joy Healey

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Karen Duffy

May 19, 2012

Daniel Vargas is an exceptional sales associate. Right from the minute that I met him, I knew that he would be someone that I could trust to find a safe car for my son. We have been to many dealerships, but Dan stands out as someone who treats clients with respect. He took the time to listen and understand our needs for a vehicle, and made sure that we got the best car at a price that was comfortable for us. He never pushed the sale. He sincerly wanted to be sure that we would be satisfied. I would highly recommmend Dan, and Branfon Honda, to anyone who is looking to purchase either a new or a used vehicle. Karen Duffy

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lainab

May 11, 2012

Cheryl was VERY helpful during my car shopping experience. I had a few hold ups and set backs which she completely understood and kept in touch with me every step of the way. Any questions or concerns I had she was able to answer in great detail, putting my mind at ease. Wonderful personality and very pleasurable to work with, not pushy like most dealers I've been in contact with. She never stopped working to help me get the car I wanted, which I LOVE! I would definitely recommend this dealer ship & dealer to friends, family and even strangers! :)

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cpscalesse

May 10, 2012

The fact that I and my family have bought or leased about seven vehicles from Branfond should say it all. I keep going back because of the great service etc in every aspect of the dealership. The most imprtant thing is that I like dealing with people that I can trust.

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Sarahi.arroyo

May 4, 2012

I recently purchased a 2012 Honda Accord. Katthyrn was the sales person who helped me. This is the second time that she sold me a car. She is GREAT. Really listens to my needs and goes above and beyond her call of duty.She is a great person, caring and really took the time to listen to my needs.I would buy a car from her again in 5 years..

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Jillianmommy

May 2, 2012

when I came in it was just for a test drive, Kat did not pressure me at all. she was very responsive to all my emails and phone calls. she gave me a great deal on my crv. Everyone I met on the day I picked up my car was great.

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pdoshi

Apr 30, 2012

Great car buying experience, Dan Vargas was very professional.Price quoted was honored without any problem and found right color promptly.Brandfon Honda is an excellent dealership.

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Maryannemazur

Apr 27, 2012

This is my 3rd car that I have bought from Brandfon Honda. They are absolutely the best dealership I've ever been to, John Prodis is the reason I keep comming back to Brandfon...he is just WONDERFUL to work with and he does everything possible to make me Happy. Also Rob Cottingham was just as WONDERFUL as John. I will recommend all my family and friends to Brandfon Honda. I'm very Happy with my new car and will continue to go to Brandfon for all my service needs. THANK YOU BRANDFON FOR BEING SO GREAT!!! And THANK YOU John and Rob for all you did for me. Sincerly, Maryanne Mazur

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roccode

Apr 23, 2012

There was no wiggle room on the price? My last lease the price changed eighteen hundred dollars from start to finish. I figure there was some room to at least lower the monthly payment slightly. We did take a car that was in stock and white. Not the most popular color.

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phogoboom

Apr 18, 2012

Kathryn Woodford was an amazing person to help me find my new car. She was so enthusiastic and speedy in her response to finding the car of my dreams!!! Additionally, Matt Goodwin was very prompt and helped me through the paperwork so fast. This dealership and the people that work there are amazing and I will defintely recommend them again!!!

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mecuc

Apr 13, 2012

Overall I had a good experience at Branfon. Went in three times to dealership. First time worked with a sales rep and felt like I wasn't getting anywhere, asked for some information, went to lunch, came back and he didn't have it. Left but liked the car I had looked at. Went back and worked with Daniel Vargas, had a number in mind, wanted roof rack and a certain $ figure on my trade in - Daniel made it happen in less than 30 minutes. Came within $100 of my number and than offered to split the difference with me, so dropped it another $50. Rob Cottingham, the business mgr, got me the interest rate and terms I was looking for. Third time in picked up the car.I would recommend this dealership and Daniel Vargas in particular.

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cesmiol

Apr 13, 2012

The buying experience I have was incredible, Kathryn Woodford was very pleasent and professional. Kathryn continuously worked with me to ensure she had done everything to satisfy what I needed. She reviewed how to move around the controls of the electronic functions on the vehicle and was very helpful. Matt Goodwin finalized the sale and again was professional and pleasent. This was an incredable buying experience and I believe Branfon Honda should be proud of there staff, they clearly work very hard to give their customers the best product both in the car and the buying experience.

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johncoleman328

Apr 12, 2012

I am a person that does not normally write reviews, but after the experience and wonderful blessing that I have experienced at the Brandfon Honda dealership I must share it.I am a honest, hard working man that fell upon some hard times during this struggling economy and had some financial difficulty in the past. I wanted a new vehicle and knew that I had not the best of Credit scores and was locked into a older vehicle that I owed more money on that it was worth. Needless to say that after going to the numerous dealerships that advertise slow credit,bad credit, no credit,etc. and being rejected I had given up all hope of being able to get a new vehicle. When one day at I home I recieved a telephone call from a Daniel Vargas from brandfon honda asking me if I was still interested in purchasing a vehicle? needless to say after numerous rejections I was hesitant and said yes but explained to Mr.Vargas what my situation was and how I had been rejected and did not want to waste his or my time. Mr.Vargas told me to come in and see him and that he could do something for me. I am going to make this long story short Mr.Vargas met with me and I selected a 2011 Honda Crosstour, Mr.Vargas introduced me to the Business manager Rob A. Cottingham and the two of the these men were able to do for me what no other dealership could do for me and I am now the happy owner of a 2011 Honda Crosstour.Daniel Vargas and Rob A. Cottingham are very professional,and honest up front men. I will definately refer my family,friends and co-workers to brandfon honda based on the experience of dealing with Mr.Vargas and Mr.Cottingham.

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brownie212

Apr 10, 2012

I came in the honda dealer and started talking to Daniel Vargas about trading in a 2008 Honda Accord EX-L for a 4dr Civic SI and the customer service experience with Daniel was excellent, understandable,and honestly so I was impress about that. So he said yeah it could happen,explain everything to me and gave me options which helped me out. But when he introduce me to the business manager Matt Goodwin everything was good until he started talking to me about my score that it was too low n most likely that I would'nt be able to take the new civic si that I was trying to get, so after talking with Matt I left. The next day i called Daniel and told him that after speaking with Matt that I was'nt gonna be able to trade my car because of my low/no credit score and Daniel told me that he just went to lunch to don't worry think positive that he will find out what's going on and he would call me back tomorrow. So I said ok n hung-up but my hopes was gone thinking negative. Then the next day when I got home in the morning from work (cause i work 3rd shift) I said to myself "he's not gonna call me" so I went to sleep, woke up because I had heard the phone ring n it was a miss called from Daniel. I called him back n he said he got me APPROVE if I could come in to finish paperwork n pickup the car, so I did he explain everything than introduce me to Rob Cottingham another business manager and he talked to me then gave me paperwork to sign and Daniel had my 2012 Honda Civic SI Red 4dr ready just how i wanted my car so I left happy n calm with my dream car with no problem Thanx so much to Daniel Vargas and also thanx to the other business manager Rob Cottingham.

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brandnewspecies

Apr 9, 2012

Bobby and Justin both provided exceptional customer service and made the whole experience enjoyable. Rob knows his numbers and is extremely professional at conducting business when it counts (financing /leasing and registering your new vehicle). Also, their service department is extremely courteous and professional. This is my second vehicle that I have bought from Brandfon and I will certainly continue to be a repeat customer.

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Sari Sirico

Apr 2, 2012

This is the second CRV we have purchased with Kathryn. We bought our new car because we had a great experience with Kathryn the first time. My husband likes using the internet for his initial research. Kathryn handles Brandfon's internet sales. She periodically followed up to make sure we were happy with our purchase. She was never pushy.

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vpabon

Mar 29, 2012

I had an awesome experience at the dealership. My brother recommended Daniel Vargas and when I came in he was not available, due to health problems. At this point Cheryl Russo introduced herself and was very friendly and informative about the options I had. I knew I wanted a Civic and it had to be a manual transmission. She told me that it was a bit difficult because of how many were actually made. Before I left she told me that Daniel Vargas would be in touch when a car is found. Daniel Vargas contacted me and told me that a car was found but that it was my second choice of color. I agreed that I wanted the car and he informed me that he would call when the car was on the lot. I came in on Wednesday the 28th and Daniel was friendly and took his time in explaining how the car worked. I was pleased with the service and pleased with the car.

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scheriffk

Mar 18, 2012

I went in there not really know what I wanted and everyone was so helpful. The car I wanted didn't exactly fit my budget but they found a way to make my dream car more affordable. Everyone was very helpful.

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pattyferr

Mar 14, 2012

We purchased our first Honda car in 2008 and our sales rep was Kathryn Woodford who had just started working at Brandfon. My husband and I were her first customers and we were so impressed with her that we purchased a car. Four years later we decided to trade-in our 2008 vehicle and again we dealt with Kathryn. She is extremely knowledgeable, very accommodating, and very, very friendly. We were so impressed with her knowledge of the vehicle. And, she went above and beyond to explain all the interior workings of our new Odyssey. I would definitely recommend her to anyone. She was a joy to work with.

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bodowd6

Mar 13, 2012

Kathryn Woodford is professional, friendly and helpful. The dealership did all I asked and more and I beleive they will handle my future needs.Thanks,

HF

Harry F

Mar 4, 2012

I was very impressed by Brandfon's certified process, they produced records showing exactly what work was performed, and what parts were replaced, on the CR-V I was buying. Danny Vargas was a pleasure to work with, he provided great customer service throughout the transaction. I'd definitely recommend Dan and Brandfon to anyone looking for a Honda.

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dsosensky

Mar 2, 2012

This was the most pleasant experience my husband and I have experienced, buying a new car. We went in assuming we would get the hassle/pressure of a sales person. Not only was there no pressure, we were heard. We told them what we wanted, what price and within a couple hours, we were driving away in a brand new 2012 CRV. John Protis was fantastic to deal with. He allowed us to talk things over. We really felt like he was on our side, and wanted to get us into the car we wanted, at our price!

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Pat Murphy

Feb 21, 2012

I highly will recommend friends and Family to Brandfon Honda, the service I received from Kathryn Woodford and Mike Goodwin was exceptional!!! This by far is the best experience I have had ever buying a car. I definitely look forward to buying my next vehicle from Brandfon Honda again. Very satisfied customer,Pat Murphy

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SarahC30

Feb 17, 2012

Kathryn did a fantastic job of helping us find and purchase our Honda pilot. She kept us well informed of when it would be arriving to the dealership from the plant. She was wonderful in watching my daughter while I put her car seat in the new car since my husband was out of town at time of pick up. She did a great job of explaining all the buttons in the car and ensured that I was comfortable with understanding how everything worked before I left the dealership. I would definitely use branfon homda for any future purchases we would have.

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JMHorton

Feb 17, 2012

We purchased our 2012 Honda CR-V from Brandfon Honda this week. Our salesperson, Joel DeMarco, did an excellent job of explaining all of the features of our new car. He was thorough and courteous throughout the entire process. No heavy pressure. He was very knowledeable about the car that we were intersted in and went above and beyond providing us with the information that we requested. Rob Cottingham, the Business Manager, also was very helpful during the process of buying the car. We would highly recommend Brandfon Honda.

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CoffeeGeek

Feb 16, 2012

I have been going to Brandfon Honda for 4 years for service, and have always had a great experience, but have now had my first new-car buying experience with them. I worked with Kathryn Woodford, the Internet sales manager, and it was a great process from start to finish. The key is that I never felt pressured, and I really took my time to decide between products, options, and felt like I was able to pace the process how I wanted, not the usual pressure to decide/close on the spot. And Kat's product knowledge was truly top-notch. Oh, and did I mention that I got a better deal than the other dealership was offering?

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Sims091

Feb 15, 2012

I just came home from Afghanistan and I was looking to purchase a vehicle. My credit wasn't the best and I had already been rejected by 2 dealers already for my not so great credit. So when I went to Brandfon Honda, I was kinda expecting the same rejection I recieved from other dealerships. It turned out I was wrong! Rob found the exact car I was looking for, got me a great deal with a pretty good interest rate. I can honestly say that any car I get from now on, I would like to go through him because he makes it work! I've been recommending him to all my fellow marines to go see him to get the car that they want without any run around tied to it.

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gercona

Feb 7, 2012

I went to Brandfon Honda as my first step in looking for a vehicle to replace my 20-year old 4-wheel drive Isuzu Trooper. Using "Car Talk" I found the car that best fit all my needs, the Honda CR-V. I had been bracing myself to spend the money for a new one, even though I just want a plain, reliable back-up 4-wheel drive. I thought it would be too hard to find a reliable used one. When he heard what I really needed, Daniel Vargas asked if I'd be open to considering a pre-owned vehicle-- that I wouldn't have to spend as much money to get the best car for my needs. He would have been a great teacher-- he laid out the options clearly and carefully, and he inspired confidence in a kind and low-key way. I really felt he was helping me, not pushing me. Armed with what I'd learned from Mr. Vargas, I was able to go on line and research my choices, comparing Brandfon with other dealers in the area. I ended up deciding to go back to Mr. Vargas. With his help, I feel I've gotten the best vehicle for my needs, at the best price, and with the most peace of mind. He was very helpful, and made me feel confident about the big (and intimidating) decision of buying a car.

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yitaid

Feb 2, 2012

Nice, professional. He is great. He knows the car I have very well. Provided precise reasonable service suggestions. I have come to him several times for car services. It was very helpful every time. Many thanks, Jon.

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mw44

Feb 1, 2012

Car Shopping/Buying can be stressful and people are placed in a position of not knowing who to trust. I can't begin to tell you how many dealerships I have walked into over the years and the numbers quoted over the phone were significantly changed once I was there. Very discouraging to say the least. Joanne and Matt changed all of that. Very professional yet you feel like you have known them for years. Concerned about having to sit and wait because of how busy the dealership was (last day of month), they were constantly checking in with me to see if I needed anything.And of course, the numbers. EXACTLY what Joanne and I had discussed. Matt was outstanding explaining how the numbers are crunched and explaining my options financially. My wife was thrilled with her Honda. I'll finish with this thought:MR. BRANFON...GIVE THESE TWO A HUGE RAISE!!!!!!!!

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bcarlin24

Jan 20, 2012

I always struggle with car shopping becuase I find every salesperson to be pushy and when they see a women it's even worse. Danny Vargas was the opposite, he treated me with respect and answered all my questions without hesitation. He was very pleasant to deal with and I would recommend him to anyone buying a Honda.

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CivicLover1989

Jan 17, 2012

Dan Vargas showed us just what we wanted to see and made useful suggestions without being pushy. The price offered up front was excellent, so we didn't have to spend a lot of time haggling.

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tsirico

Jan 16, 2012

Joe is the reason I keep returning to Honda whether it is to buy a new car or to service my car. Joe is honest, truthful, trustworthy, and a valuable friend and advisor. He explains what needs to be done in plain language. Joe is always willing to walk the extra mile and to take the extra step.Honda is fortunate to have Joe on staff.

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Tameka sims

Jan 16, 2012

UtrKathryn was very nice. She took her time with me, and helped me decide what car was best for me. I will send my friends ands family to her!

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ependergast

Jan 12, 2012

I bought a used but virtually new Honda CR-V from John Prodis just before Christmas. He was very professional and told me everything I needed to know about the car and its Honda Certified warranty (which is great!) The purchase process was very smooth and trouble-free and I love my car! I would work with him again and recommend him to anyone -- he is very straightforward and thorough. He loves cars and wants to make sure you are fully informed about your purchase. I also worked with Matt Goodwin to finalize my purchase and he was great, too. All around, a very positive experience!

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Dorbill

Jan 10, 2012

We have two cars that we purchased and have serviced at Branfon (1999 Civic, 2011 CRV). We specifically like working with Joe Whitmore because we feel he provides a straight forward approach to dealing with us as customers. He provides thorough explanations and guidance for us to consider when it come to the maintenance of our vehicles. Service provided is always very prompt and convenient. Joe is a true credit to the Automotive Service profession.

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Wren4

Jan 9, 2012

Bought a brand new '11 Civic from Brandfon in July, very happy with it so far.Brought it in for an oil change on 12/19/11, and they checked alignment, etc. Out of alignment w/ only 7k miles. They covered this under warranty. There's no reason it should be out of alignment--no pot holes, careful driver, etc.Thank you!

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mr.v

Jan 6, 2012

Randy took my order in a timely and very courteous manner. He made sure that I had transportation to my home and was in contact with me while the work was being performed. He notified me as soon as the work was done. I was pleased with the friendliness, quality of the work, and the price. Jerry provided the transportation to and from my home. He was right on time and his pleasant conversation made the drive back and forth a good experience. Once again I was pleased with my experience at Brandfon Honda.Gennaro

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jwalsh13

Jan 4, 2012

The fellow helping me with my oil change was very good and knowledgable. I wish I could have remembered his name. The service waiting area made my short wait very accomadating.

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GreggChase

Dec 31, 2011

Always perfect service. Bill, I believe was the gentleman that assisted me on 12.30.11. In and out in 40 minutes. Issue solved no problem.Gregg Chase & Cindy Beach

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donnys61

Dec 31, 2011

I got a price for rear brakes (rotors and pads) left the dealership and went to local shop where I service my other autos and he quoted 50% less than Brandfon. He will be using genuine Honda parts as well. Why do they need to rape you? They just lost a customer.Cant blame the advisor he is doing what he is trained to do.

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ropickeri

Dec 29, 2011

Everyone I spoke with on the phone was friendly and informative. The timeframes for the service were reasonable and accurate. The service was competent and thorough and my car was washed even though I hadn't asked for that.

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dorothy decaprio

Dec 29, 2011

It is a pleasure dealing with the members of the service dept. Coutious, Knowledgable, pleasent. Repairs are always done right. Good quality of workmanship. I have owned 5 Hondas all purchased from Branfon. I have all my maintenace done there. Never had a problem. I have recommended Branfon to others.

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Sccrmm247

Dec 28, 2011

they are very friendly,and treat each person there with respect they completed the work in a very timely matter,i will be back again and again

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FernLPope

Dec 28, 2011

This was my first time going to Brandfon Honda service dept with my new Honda. It was only about 5 minutes to check in, and Jon told me it would be 1 1/2 - 2 hours for the oil change. It took just over 1 hour! It was an easy experience and very pleasant. I will definately recommend Brandfon to my friends.

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Jenlarson

Dec 28, 2011

We had a great experience at Brandfon after going to a few other dealerships. The service was nice, the salesperson, Kathryn, was incredibly knowledgeable, and they definitely gave us a good price. Just wish we had been given information about extended warranties and such before we were there and ready to pick up the car.

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Reynald

Dec 27, 2011

My experienced at Brandfon Honda was great! My service advisor was very attentive in what I'm telling to him and I appreciated that. Same thing with the employee at the parts department, they listen to what you are saying which is the best thing. The only thing I don't like was that the plastic cover of my engine was scratched, maybe they put it upside down and accidentally pushed it. Anyway despite of all I will recommend this dealer to my friends because first of all NO appointment needed for service, GREAT and FRIENDLY staff...! Soon I will bring my other honda car to service it here.Sincerely,Reynald

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donna shumway

Dec 27, 2011

I have to say that the service area employees are top notch. I have always been able to get my car in for service and last winter when I thought I ripped the bottom of my car out I just drove right there and they put it up on the lift and checked it out without appointment. I'm sure that I could find some things cheaper at other auto body sevice areas, but I feel that they know me here and I don't have to worry about the care of my car. I will continue to use this service and well recommend to my friends. When the time comes to buy again , I would buy from them.ThanksDonna Shumway

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CorinneDeFazio

Dec 26, 2011

I came in to find out information about trading in my 13 year old Honda Accord for a used Accord or Civic. I had bought my Accord new 13 years ago and now it had 280,000 miles on it and I felt that I would not get a good deal on a new car without leaving a deposit. I am a widow and did not have money for a deposit. This was the first time I made such a big purchase without my husband and I was really frightened and sad.I said a prayer and just called Branfon Honda since I had such a good experience there 13 years ago when I bought my 1999 Accord New. I really loved my Accord, but now it was old and I needed a newer car. I really was fortunate to get Mr. Jack Parra who invited me to make an appointment to come down and discuss my situation and what I could afford.Mr. Parra was kind, understanding, patient and professional! He matched me with a 2008 Civic Sedan and helped me get it with no money down. I couldn't believe it! I was afraid that with less-than-perfect credit I would be turned down and Mr. Rob A. Cottingham had such good humor and expertise and worked out the finances so that I did not have to put money down! Also, Mr. Greg Michael assured me that my Accord's time was up and that I was wise to get a newer car. Mr. Michael got me $1,000 for my very old Accord.This team was so kind and helpful to me! Mr. Cottingham even got me a better percentage rate than I had expected or would have negotiated on my own! I really feel as though these men treated me like family and I am so greatful!!! I feel like I will be a loyal customer of Branfon Honda for the rest of my life!

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spressler712

Dec 26, 2011

Cheryl and rob-aka MICHAEL JORDAN OF FINANCE did absolutely phenominal. I was absolutely blown away by the level of customer service they performed. What took courtney honda over a week facing several declined loans, took Brandfon honda a matter of 2 hours to get me approved. This is a 5 star dealership and I would encourage anyone looking on the market to go there first.

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beccap

Dec 22, 2011

I was really pleased with every aspect of my experience at Branfon, sales and service. The employees are all friendly and helpful. So glad I purchased by car with them!

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gelo6541

Dec 21, 2011

Each time I have come back I have been pleased. A past service check found an issue that I had for weeks was taken care of in one visit at Brandfon. I went 4 times to an oil and lube place with no success prior. The price for an oil change is well worth coming here especially with the car wash. I will continue to come back for the oil change as long as the price stays around 20$. My only complaint is it took longer than I had hoped (nearly 2 hours) though it was busy at the time. Overall I have always been satisfied coming back.

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cvargas521

Dec 21, 2011

I have never had to wait to get service, especially if it is just for an oil change. The prices are high though for more detailed work (i.e. brakes, tires). I have had to resort to going to other places to get the work done, at cheaper prices and the same quality.

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SharV

Dec 20, 2011

I have found Branfond Honda a friendly, informative, helfpul and cost competitive dealership. That is why I returned to purchased my second Honda CRV from them I had an oil change done today and Joe Whitmore was the service advisor who helped me. Joe is always friendly, very knowledgeable and is an asset to the Branfon Honda dealership. Sharon

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Dawnkb

Dec 20, 2011

I was beyond happy with my experience with Brandfon Honda and Kat Woodford. I went in looking to downsize from my Ford Explorer and get a quality used car that I and my children could drive. I have heard great reviews about the Honda Civics' which is why I was googling and came across Brandfon Honda. I asked about a specific car and Kat responded back with an email which I loved instead of the constant phone calls you get from other dealers. When I met Kat and gave her my entire life story(literally) she was so upbeat and said that she would be able to get me in a car. I was really skeptical because I was unemployed for over a year and I had to trade in a car for more then what it was worth because the gas was killing me. She found a 2008 Honda Civic with less then 16,000 miles on it. She spoke with Rob Cottingham and he was able to find a finance package for me. I told him he must be a magician!!! They made me a fairly decent offer on my Explorer, more then other dealerships. (Kia Hyundai actually told me to have the bank take the car). Kat showed me how all the inside gadgets worked, the trunk release, seat adjustment etc. Explained some of the eccentrics such as the gas gauge takes awhile to adjust when you fill up. When I had the car for a couple of days she called to check to make sure everything was working properly. Today I had to go back for some final paperwork and all personnel were friendly and willing to go that extra mile. Thank you very much for a most enjoyable experience.

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teresa_o

Dec 20, 2011

Joe Whitmore in service has always given excellent service. he is always accurate with his assessments and time it will take for the service to be complete. He is always professional and honest. The climate is always comfortable and friendly.

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megbrennan1

Dec 20, 2011

Excellent customer service, very friendly staff, very clean dealership. Overall excellent experience and would definitely return for future service on my Honda. Joe Whitmore in service was very helpful.

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ttonelli

Dec 20, 2011

It was a pleasure working with Kathryn Woodford and Matt. I purchased a used vehicle and i feel very confident with the quality of the car and their service department. Kathryn really went above and beyond to find me the car i was looking for. I would purchase my next vehicle from Brandfon Honda and would recommend Kathryn to family and friends.

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Kumarpusapati

Dec 20, 2011

The crew in the showroom are awesome. They take good care of the car. As customers we come up with problems and the professionals there come up with solution/results. What more do we expect from them.

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Zeekct

Dec 19, 2011

The staff was very friendly and easy to work with. They are understanding, respectful and they know their stuff. Just a wonderful group. They made the buying experience comfortable and easy. I am thrilled to have my car and to do business with this dealership!

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shesh

Dec 18, 2011

From the point I made a phone inquiry to the point I left the dealership my service requests were dealt with efficiently and courteously. Randy was gracious in facilitating discounts for my purchase. The shuttle driver was equally courteous. I will be coming back to Brandfon Honda. Thank you all.

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bfelix987

Dec 17, 2011

Working with Jon Carter was awesome. I came in for a recall on my CRV and because it was a simple quick one, he moved me to the front of the line rather than making me wait an hour just to get my car in. I was all packed in ready to wait the half day the recall letter said and he had me out in under an hour. AND he gave me a car wash!

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mightymagpye

Dec 16, 2011

I have gone to other places for oil changes and maintanence and repair work on my car and I must say that the service dept. at Brandfon Honda is the best!

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carrierbob

Dec 16, 2011

I have been having my 2005 accord serviced at Brandfon since i bought it and have never had a problem with any of the work and have always been impressed with there professional employees .

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overlistening

Dec 15, 2011

Always used this dealership, I have a 2002 that has 240,000 miles on it and I still trust this car, bought a honda fit this year for work and home. They are great at this dealership. Highly reccomend

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alwayshonda

Dec 15, 2011

My wife's 1997 Prelude has had a problem for the last 11 years. On a seemingly random basis she'll turn the ignition key to start the car and NOTHING happens. Absolutely nothing. It might turn over the second time or the 20th ??? Once she sat at a gas pump for 20 minutes after filling up before it started.Ultimately it always started but she never knew when it might not. Westbrook Honda couldn't diagnose the problem for 11 years. Jon Carter introduced me to Bob Lord,the lead tech at Brandfon, who took it in and had the answer in an hour.It turned out to be a very rare problem but isn't that why one goes to a Honda shop for service? The repair was not the cheapest one I've ever had but it certainly was the most welcome one. I thank you and my wife (especially)thanks you.

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solange71

Dec 15, 2011

I have delt with several Chrysler dealers and have never been treated as great as I have been with Honda. Any person I have had to deal with, whether it is service, sales or even a phone call I am left with a feeling of importance. Thank you!

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Tyisha

Dec 15, 2011

I brought my Honda from Brandfon Honda used, the sales man was so kind and courteous. He worked so hard on getting me the car that I wanted at a price that I could afford. I continue to bring my car there for its scheduled maintenence and the staff is so friendly and knowledgeable. I trust that Branfon Honda has my best interest at heart when taking care of me and my vehicle!!

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flucibello

Dec 15, 2011

I have been dealing with this dealership for the past 5 years. The dealership is very good. The service is great and they are very informative. I feel this dealership is very good and I always recommend this one to anyone who wants to buy a Honda.

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Bcaruso

Dec 13, 2011

I have been to Brandfon on three seperate occasions, twice for oil changes and just recently for a "recall" (software update). Jon in Service has assisted me every time and he is always friendly, courteous and knowledgeable. He has also assisted me on the telephone and again, always friendly and courteous.

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mikedools

Dec 13, 2011

I've always had a good experience with Brandfon Honda over the last ten years or so. Very good service departments, and reasonable prices. I'd recommend them highly.

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ferguscr

Dec 12, 2011

Took my car in for a tire repair and the experience was fast, friendly and efficient. The location is convenient as well. No hard sell for other services. I've purchased 5 cars from this dealer and each experience has been great.

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kkrauchcik

Dec 12, 2011

I have to say I was greeted very promptly and my car was serviced in a very reasonable amount of time for not having an appointment on a Monday morning. I was able to drive right into the service garage via the express service lane and was processed by the service rep (Amanda) who was very knowledgeable and professional. She even made me aware of a coupon special even before I could ask her about them. She kept me updated on the progress and some minor additional attention the car needed and quickly got that taken care of. Great experience. Great dealership. The person who sold us the car two years ago also stopped by to see how I was and if she could help me with anything (Jonann Panzo). The same goes for the sale manager (Robert Van Almkirk) who did the same. They and the great service dept are the reasons I recommend my friends and family to this dealership and why we are repeat customers.

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watskyna

Dec 11, 2011

Randy was very helpful in assisting me. He explained everything in advance-nothing hidden. He called me before additional service was added. He did not pressure me.

JR

jon redmond

Dec 11, 2011

To make a very long story short, I bought my Odyssey in for a transmission service and I informed that the transmission was not repairable. Due to the age of the Odyssey and not wanting to replace the transmission in an old vehicle, I was faced with the reality of purchasing a new vehicle. Having purchased cars at Brandfon in the past, I was told that the Brandfon sales staff would take good care of me if I decided to buy a car from them once again. I was referred to Joanne Panzo. After getting updated on my situation she went to work on finding me the Honda Pilot that I was interested in. It turns out that a used one was arriving on the lot that day. Joanne worked hard to get the price I was willing to pay. When I met with Rob Cottingham I thought I was going to be offered a slew of extras to jack up the final cost..but that was not the case at all. My meeting with Rob was pleasant, informative and pain- free. They gave me a loaner to use free of charge while the Honda Pilot was prepared for sale and when I arrived to pick it up it looked brand new. I did have to return the Pilot to service for a couple of issues that I did not discover until I got the car home but Joe Whitmore from service assured me that the issues would be quickly and easily resolved..and he was right. I was on my way again in no time.Thank you Brandfon Honda for taking the unpleasant experience of saying goodbye to my beloved Odyssey and putting me into a Pilot, which I am very happy with. Your professionalism and kindness meant a lot . I have and will continue to recommend Brandfon Honda to anyone interested in purchasing a great vehicle.

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dicksonsr

Dec 10, 2011

I brought to cars from them a civic and a odyssey the price was reasonable and they are always great to deal with. I also get both vehicles serviced in the same place

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sherric

Dec 10, 2011

My father had a stroke shortly after he purchased his new Honda Accord and I have taken over his vehicle. I have always had Mazdas and this is my first experience with a Honda vehicle and getting service as the vehicle is only 8 months old. The service that Jon provided put me at ease and was so friendly. They have a clean well run facility and although I live in West Haven, I would definitely return for all my service there. Many thanks!

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jcns86

Dec 10, 2011

We have been getting all our honda vehicles serviced here for years. The service and friendliness of all has been great. You can always be assured of their honesty and integrity in all their estimates and work.

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margem

Dec 8, 2011

Jon was very helpful. However my original complaint included a problem with my windshield wipers. I wound up getting many more things than expected to the tune of $850. When I drove home the wipers hadn't been fixed. I had to drive back the next day and get them replaced. I was sick and had to go and was annoyed. He handled it very well when I got there and apologized and said he had checked them. If he had, he didn't do it well. All is fixed now, hopefully

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mr06606

Dec 7, 2011

I called into the dealership/service dept. at noon to request a same-day appointment, and they accepted my request and had vehicle ready within 3 hours.

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PADDLESTICK

Dec 7, 2011

IT'S ALWAYS A PLEASURE WHEN I COME INTO THIS DEALER SHIP,RANDY IS VERY HELPFUL AND ATTENTIVE WHEN DEALING WITH ME, BEING A WOMAN I HAVE ALWAYS TRUSTED WHAT HE HAS TO SAY...THANKS AGAIN

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asantoroski

Dec 7, 2011

The staff at Brandfon was extremely helpful, patient and understanding. As a first time car buyer, they made my overall experience a pleasant one. They went out of their way to get me the car I wanted when I needed it, which I believe included having Bob K. stay past his shift(thank you Bob). I will recommend this dealership to others and intend on coming back in the future for all my car buying needs. They had the best price for the car I purchased, a price that couldn't be touched by anywhere else(trust me I did my research). Friendly, honest, helpful and flexible pretty much sums it up.

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NewMiddleAgedDriver

Dec 7, 2011

Two years ago I moved from Chicago to CT, where it soon became clear I couldnt survive without a car. Yuck. I hadnt driven regularly since I was a teen-ager and I was intimidated at the whole prospect of driving and car ownership. I had a car-savvy friend accompany me to the Brandfon dealership, since I was sure any dealer would otherwise pounce on a novice like me. So I was really struck when Sales Rep. Matt DeMarco, besides being incredibly patient in explaining all the variables of the different cars and options, really seemed to want to understand my own needs and preferences. His attentiveness was nowhere more apparent than when my friend was pushing me towards a slightly more expensive model, and Matt, having listened to my inchoate preferences, encouraged me to keep in mind my own priorities, rather than any one elses. Matt encouraged me to get behind the wheel and feel the various models for myself, for as long as necessary. My final purchase was an unexpectedly positive experience.Fast-forward a year or so later, when I had to have the car towed into the Brandfon service shop. Probably due to a beginning-drivers mistake. Servicer Joe Whitmore could not have been more helpful, patient, and understanding. He quickly absorbed that I was a relatively inexperienced driver and, without a shred of condescension, gently and respectfully explained steps I should take if I ever encountered a similar problem. In the process, he went out of his way to explain some basics of car mechanics, which, really, I should have known by now. He was a saint. At my request, the car was given their basic $20 oil filter-safety inspection-car wash, my first since Id bought the car. Nobody tried to push any additional services on me. This car-towing ordeal took place on a dark and foggy evening. Since Id arrived with the tow truck, I hadnt really paid attention to how Id gotten to this dealership in Branford, a town I hadnt been to since I bought the car. Sensing my directional confusion, Joe walked me out to my car, where I could see exactly the left-right-right-left route he was pointing to in order to get me home. I drove off into the foggy evening thinking that this was the most positive and humane commercial experience Id had in Connecticut. I like this state!

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jvanRy

Dec 6, 2011

Great experience. Would highly remmomentd. Wasn't oversold service that wasn't needed like every other Honda dealer that I've been to. Very nice people.

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mlettick

Dec 6, 2011

I have bought a number of new cars in my life-have had good and bad experiences. Working with Branfon Motors was the most comfortable and satisfying ever. All the staff were friendly, knowledgable and caring. I found them honest with no game playing in the sales process. They have delivered with all they have promised and made me feel that this is a dealership I can trust.I really enjoy my new car!

JC

joan clinton

Dec 5, 2011

I have been pleased with the service staff at, "Branfon Honda". I have never been pressured into doing more than was necessary to keep my vehicle in top running condition. They have always been honest with what was important and potential issues that may or could arise in the future. They have been patient with my questions and have given me answers which have allowed me the options to determine my next step in caring for my vehicle. I would and will highly recomment, "Branfon Honda Service", to my family and friends, as I am extremely pleased with my own experience with them.

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marlenezito

Dec 5, 2011

I would highly recommend Jon Carter as the best Service Advisor, as he is always there for me and is very very kind to me. I can always count on him for great advise and great service for a fair price.

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dhansen2020

Dec 5, 2011

I took my car in for a regular oil change today and tire rotation. The price is great for both services, 19.99 for a Honda oil change! The only reason I had to put a 4 instead of a 5 is because it took about an 1:45 min for an EXPRESS service! Other than that Randy saw us drive up, he jumped out of another car and opened up the garage door and they also wash the car too!Thank you!

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bbernarda

Dec 4, 2011

I have received excellent service from Randy Newman. He is always patient in listening to the issue and responds quickly and thoroughly. He is as pleasure to work with and an asset to the dealership.

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hp2012

Dec 4, 2011

I have mixed feelings about this dealer. Although I would recommend this dealer, I believe there's room for improvement.Prior to my recent purchase of a 2012 Pilot Touring, I owned a CRV. I was experiencing issues with the CRV and took it in for service. I was not quite sure if the issues were with the wheels or engine as I am not a mechanic. I explained the issue as best I could. I was told that there was a cost to diagnose the problem and I would have to pay even if they could not find out what the problem was. Being that there was not certainty as to whether they would find the problem, I decided not to move forward. In my opinion, I don't think the customer should be charged if the problem is not identified. I understand that the techs are spending their time trying to identify the problem, however, I believe they should perform some type of minimal diagnoses which is no cost to the customer.Moving on to my recent purchase; The overall experience was OK. The salesperson was friendly and knowledgeable about the features of the car. The test drive was good. When it came time to discuss price, I did have to haggle on the selling price and the trade of my CRV. As for the selling price of the car, I did not accept the initial price they gave me. I walked out of the dealership because they did not want to budge on price. They called me a few days later with a reduction in price. I then called other dealers to see if they could beat the price and they could not. I also contacted carsdirect.com and they were not able to beat the price either.As for my trade of my CRV, they said they could not give me the full value because the car was in an accident, it needed new tires and they'd have to do a lot to it in order to resell. I stood firm and did not budge on my trade. They ended up giving me what I wanted for my trade, but after the sale, I saw the CRV on the lot and absolutely nothing was done to it for resale like they claimed. The only thing they did was clean up the CRV and shine the tires. In addition, I went to the website and saw that they were selling the car for almost double what I sold it to them. I understand the dealer has to make a profit, however, their is no need to tell the customer things they have no intention of doing.Closing the deal; once we agreed upon the selling price and trade they had to do a locate on the car because they had none on the lot. It took about a week or so to find the car at no additional cost to me. As for signing the final docs, the finance manager was knowledgeable. He worked to get us a good interest rate and extended warranty. We also had the car simonized and he took care of driving the car over to detail. I needed the car back at a certain time and it was ready by that time. Also, after the purchase, we got a call from the owner thanking us for our business which I thought was good customer service.Overall, I would recommend this dealership because of their competitive pricing and customer service, however, as stated above, there is room for improvement.

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Liz

Dec 3, 2011

I've been going to Brandfon Honda for 10+ years. Service has been consistently great. Brandfon Honda is trustworthy and, as a female, I feel safe having my car worked on at this dealership. My car has always been serviced promptly and conscientiously -- I never worry about breakdowns with Brandfon Honda service!

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whtrse50

Dec 2, 2011

Great service and people. Very courteous. The service manager greeted me and explained the service my CRV required and gave me the estimated wait time. Service was done within the estimated time.

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mdmomrn

Dec 2, 2011

I had forgotten about the extended warranty I had on the car and Joe truly made me 'smile' when he told me the repair (replace the A/C condenser) was free! Exceptional courtesy.

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micarl

Dec 2, 2011

I was greeted by Jon the service representative upon arrival and he immediately asked what it was I wanted done. I needed a oil and filter change and the service required by the recall for the automatic transmission software problem. He asked if there was anything else and I told him to check the condition of the coolant. He told me that I can pick up the car in about 2 1/2 hours.It was completed in less time and he called me to say it was ready. Jon told me that the did the multi point service check and that the coolant was fine and not in need of changing. Jon was friendly, courteous and professional.

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tt714

Dec 1, 2011

I leased my third car from Brandfon Honda yesterday, and am so pleased with the car, the service and the price. I have been leasing cars with honda for years, as well as my whole family. We absolutely love it there. You are treated like family. So much so that my family and I have created a relationship with our salesperson, Joanne Panzo, a relationship that turned our "salesperson" into a dear friend, whom we can trust. And we all know that trust is hard to find particularly in the car business. She knows exactly what I like, and what I can and can not afford. She never tries to "sell" me something out of my price range, like some other dealerships do. I honestly do not get the feeling that I am in a car dealership when I walk into Brandfon. I feel almost at home. This time around, I knew exactly what car I wanted. I wanted a red 2012 standard civic coupe. A very hard car to find at the time. There was one in CT, and two more in five surrounding states. The one in CT was at Liberty Honda, in Hartford. So, I decided to take a trip up to Hartford to check out the car, and I knew from the moment I walked in the door I was in the wrong place. I did not feel at home, and I did not feel that the dealership was looking out for my best interest, and more that they were trying to make the most possible money off the sale. I did not feel like I was being put first. The prices they were mentioning were far out of my range, and no where near the numbers Brandfon had offered me. When I told the other dealership what Brandfon offered me as a monthly payment, the salesman almost fell out of his seat. He told me he could not understand how they came up with those numbers and told me I would be better off going back to Branford, and he was absolutely right! I knew immediately I needed to leave. As a matter of fact I called Joanne from the dealership to let her know I was on my way. And Joanne never gave up on me, even when I was being a real pain! She searched for weeks and found me the car of my dreams! And because of her, and the people at Brandfon, Justin Beam and Matthew Goodwin, I am now driving around in the car I wanted at a price I could afford. I trust them completely and know that the minute I walk through those doors, they are there for me and to make me as happy as possible, and they certainly did. I would recommend them to everyone! I always have and I always will.

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lulu9

Dec 1, 2011

Randy Newton is always professional and courteous and gets our work done in very good time. He makes it a pleasure to bring our car for service.

JS

JoAnne Staten

Dec 1, 2011

Jon was very helpful. They got my car done quickly. Jon explained all of the charges. The girl I pay is always pleasant and cheerful. Their waiting room is nice also.

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dbarboza

Dec 1, 2011

I usually use Brandfon Honda for my oil changes. I love getting the email specials, and savings,that really helps. Joe was very helpful and friendly.

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patriciamoreggi

Dec 1, 2011

I have purchased 3 Honda CRV's from this dealership and still have my original 2000 CRV! Always a pleasure coming into the dealership for a car purchase and service!

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ppbenji

Nov 30, 2011

This was my first experience at a Honda in CT and recomended by a friend of mine, and felt they were not pushy, easy to talk and work with, price and service awesome, Jon was very professional. Thanks.

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cwt79

Nov 30, 2011

I had service done at Branfond Honda and from the moment I arrived the service advisor, Randy Newton, handled all of my car needs with a high level of professionalism, courtesy, and knowledge that should set as the standard of what customer service should be. I had brought my car in at 9 a.m. on a weekday for it's service, which can be a very busy time, and the service was completed and car washed in roughly a little more than an hour. I had told them I was crammed for time with work and I believe they did everything they could to get me out on the road again in a timely manner. It portrayed a solid example of how important their customers are to them in accommodating to their needs. This all started and ended with Randy. Thank you for your professional approach to your work!

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lulu8296

Nov 30, 2011

I went to the dealership to lease a new CR-V with navi. I was told that there weren't any on the lot and that they would get one from another dealer. Immediately they asked for a $2,000 deposit which I gave them and they took it knowing there was no car in sight. They were not up front with me and kept me hanging, not telling me there wasn't a car they could locate. We had to call them continuously to find out what was going on. They had quoted us a lease amount for the car which we considered reasonable and believed that it was the final lease price. When they thought they located a car we went over the figures again which was a couple of weeks after they had given us the initial quote and informed us that the original price did not include taxes. I have leased cars for the past 12 years and have never been given a lease price without the sales tax in them. I feel we were very misled by the sales rep and his manager. We immediately asked for our $2,000.00 deposit which was given to us immediately. I would never recommend this dealership to anyone.

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rjermine

Nov 29, 2011

Joel Demarco handled my end lease and new lease 2012. My experience was a simple,painless transition to my new lease.I would recommend Brandfon Honda to anyone interested in a Honda.

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125honda

Nov 28, 2011

this is not our first car purchase with brandfod honda and this experience was very good and that is why we went back. all the employees as well as our sales person, kathryn woodford, acted very professional. i would recommend brandfon honda to everyone.

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Dawn2467

Nov 28, 2011

It was well worth the drive from Albany, NY! Jeff Bellinger saved me thousands. I love my new car and everyone I dealt with was very helpful.

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eweyler

Nov 27, 2011

Brandfon Honda's service department staff are knowledgeable and friendly. They're always concerned about the value of my time. Once they've completed service on my vehicle they expalin exactly what they did and found in detail and let me know when my next service is likely to be due.

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ridgel

Nov 25, 2011

I wanted to purchase a truck without any hassle. I began the process via internet with Kathryn Woodford at Brandfon Honda and my family and I were able to test drive, ask questions and explore many options. Our concerns were addressed quickly appropriately in a friendly and appropriate manner. In fact, we felt like we were talking to extended family members, we really enjoyed working with Kathryn Woodford and our overall purchasing experience at Brandfon Honda was spectacular.Best Regards,The Artis Family

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remotop

Nov 23, 2011

Brought car in for routine oil change, have repair to visor, and identify engine noise. The oil was changed and noise was identified as serpentine belt. Given quotes for visor and belt replacement.

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frankhird

Nov 23, 2011

Daniel was very responsive and we concluded a deal on a used vehicle in less than an hour. No surprises and the vehicle was ready for delivey the next day as promised.Great job Daniel!

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jennip571

Nov 23, 2011

Came in for an oil change on my leased 2009 Civic and decided to see what my options might be in getting out of this lease early and getting into a new lease in a CRV, John was (and always has been) a pleasure to work as this would be my 4th with him. Although the price on the CRV was higher than our budget, I appreciated John spending the time with me. I have driven Honda's for 20 years and don't have any plans on stopping, great, dependable cars that hold their value every time! Thanks Brandfon and John for always going above and beyond.

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jshuff27

Nov 23, 2011

again, amazing. Always very polite. Service always fast. Waiting area always very comfortable. Would recommend to others. Prefer over going to run of the mill type oil sevice locations

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jamesbarnes

Nov 22, 2011

I have always been very satisfied with the friendly, efficient and competent service I have received for the three different Honda cars that I have brought in in the last three years since I moved to the New Haven area. Joe Whitmore was exceptionally friendly and went out of his way to quickly resolve my service issue this morning. Many, many thanks to Brandfon Honda and Joe.

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HILDAD

Nov 21, 2011

How many people would travel close to 50 miles and over an hour for a car dealer? My husband and I did and we will never go to any other dealer again when purchasing a new or used car. Kathryn Woodford, Matt the business manager and Ali the finance manager were exceptional. From the minute we walked into the Brandfon Honda dealership it felt right. A friend of ours purchased his car at Brandfon last week and he suggested we contact Kathryn. From the first phone conversation, Kathryn was honest, up front and never made any empty promises or gave us double-talk with gimmicks to lure us in, which in the end wouldn't amount to anything. Our previous experience with another dealership's finance manager was less than pleasant and left us emotionally drained. To say we were a bit apprehensive about what this finance manager would say is an understatment. Ali was compassionate, understanding and very "real". On the day we picked up the car, Matt walked us through every bit of paperwork with meticulous detail and patiently answered all our questions. This is a 5-star dealership. I will undoubtedly be referring Brandfon Honda to all my friends and family!

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slcoop1234

Nov 21, 2011

Joanne was very helpful and friendly. Actually, she drove me home and picked me up because I cannot drive in the dark. She drove me home after she was done with work and it was quite late, after 9. I live about an hour away and she drove me home and then had to go back toward Branford, another hour. Then she picked me up the enxt day so I could drive my new (used) car home. I got the car at a really remarkably low price and I am very happy with it, the price, the dealer, and especially with Joanne. I cannot thank her enough for her help.

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hmkelly500

Nov 20, 2011

I have been bringing my car to Brandfon Honda since 1991 and I have always been satisfied with my experience. The employees are always very helpful and friendly. Since there is little turn over in the staff I feel confident in their experience.

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mrmel1

Nov 19, 2011

From the first moment in dealing with Kathryn until the end, it was the easiest and most comfortable car buying experience I ever had. Knowing my wife and I wanted this car, Kathryn did everything to get it done. She treated us like old friends, than just a customer. Thanks to Kathryn and Matt for everything. They are great!

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vernalil

Nov 19, 2011

The dealership is highly regarded due to prior purchase and service The sales rep was persistent in working with his management to achieve a succesful outcone. I will continue to recommend both the nsales and service organizations to others\The showroom layout facilitated the selection of the vehicle model.

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JoeReilly

Nov 19, 2011

I knew the vehicle I wanted and Brandfon Honda had the exact vehicle on their lot the day I went to visit. Cheryl Russo was very knowledgeable and great to work with as was the Businss Manager, Rob Cottingham. They both made the process very easy. I definately recommend Brandfon Honda

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anunz101

Nov 18, 2011

I always bring my car to Branfon for servicing. I trust the work that they do - though I do find the cost of labor pretty high. Yesterday I had Joe. Joe is always professional, helpful and efficient.

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ccostescu

Nov 17, 2011

Real frendly and knowledgeble. I went in for a reacall and the dealership was able to help me right then and there in a timely fashion. Also got a quote for winter tires wich i found it to be real fair. The only dealership I have ever went in which they do not try to sell you things you do not need at a rediculos price.

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sidney1

Nov 17, 2011

They went a long ways to get my business. Joanne is a bull dog, she wanted me to get this car, and Robert made the "check out" painless.

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boback

Nov 16, 2011

Staff was attentive and helpful. Identified my squeaking brakes problem and will repair my seat belt as covered by warranty. Time for repair was reasonable.

A

alexdorato

Nov 15, 2011

Joel was very helpful as a salesman. He listened to what I was looking for, and was very helpful in explaining my options. He was very personable and friendly and never tried to pressure me into making a decision or to buy an accessory that I wasn't interested in. Matt, who I worked with on financing, was also courtious and friendly during the whole process. My overall car-buying experience could not have been better.

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chocolate1013

Nov 14, 2011

ok earlier on this day me and my girlfriend had went to acura of milford they had the worst service ever i had a 2003 honda accord coupe and he did not take the chance to see what it was worth he stood in front of the vechical and stated that he can't really do anything for us and ran our credit and said sorry we can't do anything for you guys. So we headed on down to branfon where they did not turn us away that's where we meet danny he was a great help he said specifically you are in a loan with sensible auto lending in old saybrook why didn't they look in to that so from danny we meet with matt the finiance manager he said he is going to help us get in to a newly used vechical and he did now we are driving a 2008 honda accord Lx and we are the happiest customer there are. We past out there cards to everyone that we know looking for a new vechical because this was the greatest experience ever we have a 4 door vechical and it's looks sexy we love it and them too. Thanks you guys you too branfon honda for having them work for you

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rossman

Nov 13, 2011

We recently purchased a 2012 Odyssey from Kathryn Woodford and had a very positive experience. She was helpful, easy to communicate with and spent a lot of time with us going over the new features of our vehicle. I felt very comfortable asking questions and not pressured to buy anything we were not ready for. I highly recommend going to Brandfon Honda and working with Kathryn!

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rnazer

Nov 12, 2011

Compared to many of the Honda dealerships I dealt with, this is by far one of the best. Special thanks to Amanda Stonebank-Service department.

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jkainsworth

Nov 11, 2011

I have generally had a good experience with the service department - with one exception. I only have my car serviced at this dealership. I am sure it is costing me more overall, but I think knowledge, experience and quality are worth it. The price of today's visit was exceptional. They also fixed a problem that they had caused at no charge and without an argument. A very different experience than the one I had with a certain unnamed Chevy dealership in my area.

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eyesofhazel

Nov 11, 2011

John is an excellent sales person. I found him to be thorough, fair, kind, professional and very genuine. I felt very comfortable with him. I will recommend him to family and friends in the future.

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Gilbe64

Nov 10, 2011

There were two reasons we purchased from Brandfon Honda.One was the integrity of the dealership, but more importantly was Kathryn Woodford.We had purchased a new 2009 Honda Civic from Kathryn two and a half years ago and decided when it was time to buy our new 2011 Honda CRV that Brandfon and Kathryn would be the place. From our first phone and Email correspondence Ms Woodford was helpful and informative. She was forthright with all the pertinent pricing and product information we needed.As with some dealerships we never felt there was a hidden agenda at Brandfon. Everything was up front and above board. Kathryn made the entire experience pleasant and painless as she had done with our prior purchase with her.In addition she went out of her way to get us exactly the model and color we were looking for, and this was at a time inventory was slim.We have had great experiences with Brandfon Honda in the past, both with purchases and with excellent and fair Service to our vehicles from their Service Dept..The only slight negative in our experience with this purchase was that we purchased our vehicle with a portion financed at 1.09% and three days after our vehicle was delivered Brandfon ran an ad in the New Haven Register offering .09% financing. It would have been good to know that as we could have waited the few days and saved a little more on financing.That being said, I will continue to use Brandfon Honda for the servicing of our Hondas and with out question we would come back to purchase our future Honda purchases from Kathryn. She is outstanding.Arnold Gilbert

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f4810039

Nov 9, 2011

Kathryn was very accommodating. I had called her about a problem I was having and she responded "come into the showroom any time". Days later, I presented to the showroom with my problem. She immediately greeted me and addressed the problem. She is very professional. I am trying to convince our daughter to buy her Ridgeback at Branford Honda instead of the Wallingford dealer (where she has previously purchased a car).

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cmoales

Nov 9, 2011

Amazing and Phenominal! He is certainly the Michael Jordan of Car sell!! H e was great to work with, does not take no for an answer, Love that about him, very efficient. I Applaud YOU Rob Cottingham, Your the BEST!

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ccmc1448

Nov 9, 2011

Came to have recalls tended to. Was told an approximate time to complete the recall work.Work done in considerably shorter time.Employee (Randy Newton) very polite,considerate and knowledgableWaiting area clean and comfortable.

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cciancola

Nov 8, 2011

My overall experience at Brandfon Honda was excellent. Both Cheryl Russo and Matt Goodwin were helpful and knowledgable about assisting me in picking out a new car. Cheryl was able to answer all of my questions regarding the safety of the car that I was interested in and I never felt pressured at any point to buy a car or to purchase any of the "extras" that are offered when purchasing a vehicle. She also was able to work with me on the price of the car so that I could find something that I could realistically afford. I was never kept waiting and although both Cheryl and Matt were very thorough in explaining all of the conditions of my lease, they had me out of the dealership in a timely manner. I am extremely happy with the lease of my car and with the customer service at Brandfon Honda and would definitely recommend this dealership.

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mlk1940

Nov 7, 2011

Very competitive on price, in fact, the best I could find in the tri-state area. Sales personnel were direct and informative, and were responsive to my requests and concerns. The final deal was as worked out in negotiations, with no hidden costs or upgrade pressure.

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Lucysmom

Nov 7, 2011

I went to have my car serviced for a recall. Somehow the mechanic the lost my keys!!! Amanda was very empathic to the situation. She tried her very best to make an increasingly bad situation better. I was promised a call back on Monday. I never got the call. So I called after work Monday found out Amanda was off, (I was not happy ) I spoke to service manager Earl low and behold they found my key!!! I went back to the dealer got my key. All my keys needed to be reprogrammed since the temp key I had disabled everything else. I was told the mechanic left my key in another car!!!! Never ever has this happened to me. I was aggravated all weekend because of this. I spoke in length to Earl and told him he had an opportunity for improvement he seemed to appreciate the feedback. Everything is fixed I am satisfied but very leery about trusting anyone there with my keys. Unless maybe I attach it to a bowling ball key chain.

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bethp928

Nov 7, 2011

Took my Accord for an oil change today...waited 2 hours for what was supposed to be an oil change, car wash and alignment check...I got the oil change, I think. The car was just as dirty coming out as it was going in because they never washed it as promised. They told me I need drive belts and brakes (a car with 30,000 miles mind you) but, never mentioned the alignment. Got to wonder what they do with your car while it's there. I would reccommend service here only for what you know you need, all the rest...visit a trusted mechanic!

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stujay

Nov 6, 2011

This is the 2nd car I have purchased at Brandfon Honda and the 2nd time John Prodis was my salesperson. It is a pleasure to do business with John. He is straightforward, respectful, and communicates without pressure, and he is extremely knowledgeable about the Honda products. I took delivery of my new car in less than a week, and I know that I am able to stop in at any time for any guidance I may need about my car. I also spent some time with Matt, the Business Manager, who made the final steps of buying my car a great experience. Thanks also to the General Manager and the Trade-In Manager who helped with this recent transaction at Brandfon Honda. I am very comfortable recommending people to stop in at Brandfon to work with their staff and have a good car-shopping experience.

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Psypher

Nov 5, 2011

I have had nothing but great experiences at this dealership. Everybody I have worked with is very courteous and very patient. My sales person is Daniel Vargas. I have purchased two cars with him and he is very diligent. He took an interest in my life and did not want to sell me a vehicle that would be over my budget. He and his coworkers managed to get me out of my lease early and into the car that I wanted. The car that I wanted was very difficult to find, but they found it within a week. My experiences with Matt Goodwin on the finance side of things were equally pleasent. Matt is very personable. He was able to help me make smart decisions and made sure I was happy with the end result. I love this dealership and it's associates and I look forward to purchasing my future cars from here as well.

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carolsuec

Nov 4, 2011

They helped with a problem with a electrical problem. They were efficient and extremely helpful. I would purchase another car at Brandfon Honda because of their customer sevice

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MaryCo2

Nov 4, 2011

Our experience at Brandfon Honda was a very pleasant one. Everyone was friendly, patient, and helpful. We were not forced to do something we were not ready to do. ZIt was the first time we left a dealership feeling confident and comfortable with our decision, knowing we will be taken care of in the future and not just given a hard time once we completed a sale. Although, there were a few small problems after we left the dealership (remote key needed a battery and no floor mats in the car) the problems were addressed immediately and we were not give a hard time regarding our concerns. I don't know if we could have gotten a better price our not, but consisdering the comfort level surrounding the whole process, I know we definitely got out money's worth.

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Stracey

Nov 3, 2011

Daniel Vargas was very helpful with my experience in being a first time buyer of a new car. Upon arrival I was unsure about whether I would end up buying a used or new Honda. Daniel provided me with the figures for either option and allowed me to think over which way I wanted to go. Once I knew I wanted to go with a new car given the good price and interest rate I was getting he continued to be helpful throughout the rest of the car buying process. He gave me time to think about the color of the car which I appreciated. When the time came to pickup the car there was some last minute confusion which occurred unrelated to anything with Daniel, however he was helpful with working out these issues. Overall, my first experience with buying a new car went well and Daniel was helpful with the process.

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josef729

Nov 3, 2011

I just want to start by saying I don't usually fill these out but after how I was treated I owed it to everyone to complete this. Brandfon and Bob Karcihc, especially, were amazing. I search online for 2010 honda insight and found one here at this dealership with everything I wanted. Bob called me a day later after inquiring about it online. He quoted me a great price and asked when I would like to come down and see it. When I told him that because of the distance and work I would not be able to get there until sat. (he called me on monday) he did not try to strong arm me or even give some bull story that it might be there so I should hurry up and get there right away. He understood and told me just to come in anytime on saturday and ask for him. I came in on saturday meet with Bob and even though it was the end of the month and freak snow strom was setting in he took his time to go over everything with me and be up front on all the numbers. We took a quick test drive and while they evaluated the trade Bob and I talked numbers. We he realized he quoted me the wrong price over the phone (about $300), which I was not even aware of, he did not try to hide it from me or even use it to his advantage. He honestly said he quoted me wrong and told me the correct price. The trade value on my car was good and he even work more with me on the listed price of the car once he got the correct price. When the day came to pick it Rob is finance even got me a better intrerest rate then I was first quote (both rates I found to be fair) and even knocked off a extra amount of the waranty price without me even asking. Then when it came time to get in the car and go Bob noticed that the driver mirror was broken (neither of us notcied it until this point, but I did not remember seeing on the test drive cause I defintely would have brought that up) before I could even say a word Bob said "this is how honest we are I noticed this while gasing it up and have already had the part department order up a new mirror we will replace it for you at no cost and call you to come back when it gets in." Such a relief to deal with good honest people I don't have to fight tooth and nail. It was so refreshing. I will be coming back to this dealership for years to come to buy my cars. This dealership and Bob in sale and Robert in finance are like no other. I highly recommend them to anyone searching for a great place to buy a car with honest people who will treat you right. Thank you Bob, Robert and Brandfon Honda!

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ladyshoulders

Nov 3, 2011

My car was acting right. Was making all sorts of funny noises. I called up Branfon Honda Service and they told me to bring it right in to check out the noises. Even through the power outages (from the resent noreaster storm) they were able to repair and get my car back on track. Thank you Randy Newton for all your expertise. I really appreciate that.

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bflrater

Nov 3, 2011

During the purchase lease of a Honda Fit Sport, all three emloyees of Brandfon Honda were extremely helpful and obliging. It took about 1 month before the car was available, but they kept me informed and the pick-up went very smooth.

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Nancypet

Nov 2, 2011

Nick P. went above and beyond to make sure I was able to take ownership of my vehicle when I wanted it. There was an ice storm and dealership was without power and they got a generator to make sure ALL their customers were taken care of and satisfied.They called me numerous times to let me know what was going on with the power and when I could go in and take the car. Nick and Bob V, along with Rob A. turned around what could have been a very unpleasant experience for all of us to a friendly and satisfying experience for ME!This is my 2nd vehicle from Brandfon and I will continue to do business with them i the future and would recommend this dealership to everyone!Nick explained ALL the details on the CRV which wasn't done for me at the last dealership, which was an unpleasant experience!THANK YOU BRANDFON!! I love my new vehicle! :-)

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Shellct

Nov 1, 2011

First time car buyer. Thought I wanted a Honda Civic and Matt made me feel comfortable with the buying experience. Matt was very thorough and helpful. Once agreeing to the purchase Matt kept me well informed of when the car would be available for pick-up. He cared that I was happy with my purchase. Michele

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esullivan2002

Nov 1, 2011

Brandfon Honda makes buying or leasing a car an event; it really was a fun experience. Everyone at the dealership is friendly - lots of smiles to go around and a general sense that people that work there are efficient, interested in your satisfaction and enjoy what they are doing.

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i-ialleck

Nov 1, 2011

Very helpful service, and they were very fast. Appreciated the same day scheduling of an appointment for a tire change, right before a snow storm.

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garyespo

Oct 30, 2011

After having nothing but a positive experience when purchasing my Accord from Branfon Honda, their service department is as exceptional. There was no wait when dropping my car off and the service tech was very professional. You can count on Branfon Honda to do quality service that is actually needed at a very reasonable price.

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jordank1

Oct 29, 2011

Even though I had to wait longer than usual for an oil change and safety inspection the service advisor made it up to me by getting me an authorized discount which proved to be extremely reasonable. I also was glad that I wasn't made to feel pressured to have any specific work done.

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tandctiernan

Oct 29, 2011

We were very pleased with our experience at Branfon Honda. Some of the other dealerships that we went to were very high pressure, but not at Branfon. We felt that we trusted that we were getting a used car that had been checked out and any repairs or maintenance required was done before the car was put on the lot. The price had been reduced since the car had been on the lot for more than 30 days, so we felt we got a good deal. We received a list of work that had been done by Branfon before we bought the car. Everyone was friendly-the salesman, finance manager and other people we came in contact with. Our salesman offered to have a part in the interior that was broken special ordered for us. When the part came in, they fixed it at no cost to us. The repair advisor that helped us was very friendly and helpful as well.We will return to Branfon for future purchases and will recommend it to others.

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tammyli

Oct 28, 2011

Joe is friendly, personable, and so helpful. He's very patient, takes the time and makes the effort to explain the kind of work that my car needs as well as the reason for the work. This is the only reason that I return to Branford Honda for service. Thank you Joe!

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George66

Oct 27, 2011

I had a four wheel alignment perfored at the dealership. They took my car in with no appointment necessary, and performed all the work in under an hour. I am very pleased with the results, and highly recommend this dealer.

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EasterHucal

Oct 27, 2011

My over all experience at Brandfon Honda was GREAT! I parked in the lot and in less than 10 minutes Cheryl R. came over to help us with the process of finding and purchasing the perfect car. Matt G. and Cheryl R. were very helpful and accommodating all throughout the process. I am a big believer in exploring all possible options before making a decision and both Matt G. and Cheryl R. helped me look at other options. On top of being assisted by Brandfon's excellent staff members, I got a great deal on the car that I liked and purchased: CRV 2011, less than 5,000 miles, loaded and under $30,000. So, I highly recommend Brandfon Honda; they have great staff (especially Cheryl R. and Matt G.) and great deals!

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linare

Oct 27, 2011

I needed a car. The car that I had was not in working condition. I went to several dealers looking for the best price. I talked to my sister and she mentioned that Costco sold cars to look into that. I went on line there was one dealer in my area so I decided to look into that. It was a on line connection. It was close to closing but I did get a response immediately. When I called back it was already closed. So first thing in the morning we drove over there to check it out. Right off the bat the price was already the best price. He was very informative. He answered all my questions. The price was right and so was the color. Thank you Honda

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Joshlevine

Oct 26, 2011

I went in, Randy was very friendly, and I was able to do my homework in the waiting area without anyone giving me any difficulties. The car was ready in good time.

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jackiejj

Oct 26, 2011

I went in for routine oil change and was very happy with the service I received. They checked brakes, tires, fron end alignment and fluids. I am very satisfied.

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m10obelix

Oct 26, 2011

The personnel were ready at the scheduled appointment time - I did not need to wait in line for a service representative to work with me. During the service check, only what was scheduled was included. The representative checked whether there were any other services needed, but did not try to sell me items that I did not need. The waiting room was pleasant, although the internet access appeared to be down. Periodically, someone would come by and ask if anyone had any issues or needed transportation. The job was completed on time and on the estimate provided initially. Throughout the process, everyone was polite and considerate. It was a pleasure having the service done at Brandfon Honda.

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AllyMike

Oct 26, 2011

Very friendly staff from arrival to when I left. Reviewed everything with me that they were going to do to my car. Comfortable waiting area and the staff even checked to make sure no one had been waiting longer than they should. Car was ready on time as promised. They reviewed all the work done once car was ready. The whole process is very organized from beginning to end. Price to do work was spot on too.

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pipchip

Oct 26, 2011

Every single person that we dealt with at Brandfon was extremely helpful, pleasant and professional. After test driving a new Honda CR-V we felt no pressure to immediately commit to a purchase. Days later, we negociated a fair price fairly quickly and they located our car and had it ready for us within a few days. Financing was easy and we received a great rate. Our entire experience couldn't have been easier.

TJ

Thomas J. Gersz Sr.

Oct 26, 2011

I rate my experience an A-plus. The service was excellent,as always.Jon explained thoroughly what work was to be done and was very courteous and professional.His personable nature made it feel like family.A very satisfied customer,Tom Gersz Sr.,Wallingford,Ct.P.S. Thanks Joanne for selling us a great auto.

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w.rodriguez

Oct 26, 2011

Reason I gave this rating is because the employees treated me like family which made me feel comfortable and to me thats very important, I will definetely be recommending two employees that are great assets to Brandfon Honda: Daniel Vargas and Matthew B. Goodwin, I want to thank those two guys for helping me the best they could!

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amendolamike

Oct 25, 2011

In for routine maintenance. Randy got me in and out as he said! I wasn't even finshed with coffee when my car was ready!

VG

Vicky Greenberg

Oct 25, 2011

I made an appointment at Brandfon Honda for a recall notice I'd received regarding a software update. Tom Peters was very polite and when I mentioned that I was having a problem getting my phone to work with my handsfree link, he arranged for Matt DeMarco to assist me when I returned to get my car. I was very pleased that my car had been washed. I'm very grateful for the time Matt spent with me syncing my phone and then teaching me how to put in phone numbers, etc. I'm sure he spent a half hour or more, and I didn't even buy my car at this dealership! I'd purchased the car at the first dealership that had the model and color in stock that I wanted. After using Brandfon's service department and being treated so well, I will buy my next Honda from them.

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SaraJacobse

Oct 25, 2011

My tire got shipped to the wrong location from the warehouse and they went to go pick it up so I could have it changed the same day I got a flat tire.

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stosh55

Oct 25, 2011

This Dealership is Great this is my second car that I have purchased from Brandfon Honda. I would recommend this dealership to my friends and relatives.My brother just bought a car from them the same time as me. My sister and my other brother hace purchased cars from Brandfon Honda so the makes 4 members of my family that are satisfid customers. thank You Brandfon Honda! Stan Tufano

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stowers4

Oct 25, 2011

Went in for 2 recall notices. Car was ready when promised and even received phone calls letting me know that the work had been completed and the car could be picked up. I appreciate being notified of the completion of the work.

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mom4282

Oct 25, 2011

They were very flexible and were great to deal with! My car was clean the same way it was brought in is the same way I found it...

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sterlin518

Oct 24, 2011

I call him "Dan the Man". He has a great personality, very friendly, always listens to what we want in a car and always comes up with a great price on the lease. An definite asset to Brandfon.However, not Daniel's territory, I have complained before about how long it takes to do the paperwork. 2 1/2 hrs. in not good business relations. In this day and age of computer, why doesn't our name, address, SS #, etc. go into the computer once and be printed out on every form we filled out by hand and signed. It just doesn't make sense to go through this paper processing.I do not want the above paaragraph to take away from Daniel Vargas. He was great on all three leases we've done with Brandfon and would definitely recommend him to anyone of our friends and/or family looking for a car. "Thanks, Dan".

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CStack7

Oct 24, 2011

I was having some trouble with a stutter in the transmission (2007 Honda Accord, V6). The problem only presented when the engine was cold. The service manager allowed me to park the car overnight at the dealership and take the car out on a test drive with a mechanic first thing in the morning. The mechanic felt the problem and was then able to begin finding the cause. All through the process the staff was courteous and professional and the mechanic demonstrated good knowledge and experience. The problem turned out to be a faulty torque converter. It required a lot of work to repair (drop the transmission, etc.). Fortunately for me, the job was covered under the drive train warranty. That being the case, I greatly appreciate the courtesy and profession quality of service rendered --- couldn't have been better. Thanks Tom, Lou, and Brandfon Honda!

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ssallstars

Oct 24, 2011

I have been using Branfon Honda for over 15 years, they have been the best, from sales to service. Everyone including the owner treats me like a friend, they spend time talking with you, making sure your happy with the service.

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angg1971

Oct 22, 2011

First of all I'd like to THANK Cheryl & Rob the (Michael Jordan of finance.) I came down from Torrington, an hour away to Branfon Honda, just from my initial phone contact with Cheryl,she was pleasant & took her time with me during our conversation & made an appointment that was good for me to come down there. Cheryl was very friendly, nice,and went the distance to make my time WORTH the trip! As for Rob he was efficient & did a great job financing my HONDA PILOT! Thanks Again!! I will be back! Also, I will tell all I know up in NW CT to go to BRANFON HONDA!!

TB

Trofimena Bonito

Oct 22, 2011

I had been working with Kat over the internet for about a year trying to decide whether or not to buy or lease. She supplied me with all the relevant details at each of several inquiries. In addition, my thoughts of other brand cars were still being worked out. Kat took me for a test drive at the be beginning of my search about a year ago. My decision to buy at Branfon Honda was based on my being kept informed about everything from good deals to car availability. Kats pleasant attitude and knowledge certainly made my choice much easier. Working with the finance manager and service people was smooth. I would do it again and recommend the experience to others.

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sulaco77

Oct 21, 2011

My experience at Brandfon was positive and quick. I met with Robert Karcich who gave me the exact information I was looking on a new perchase. And, my trade-in vehicle was looked over, evaluated and price accordingly. A good test ride was given. The price for the new vehicle and my trade-in were gone over. A date to pick-up the car was made with no problem. The day I picked up my new car it was ready and fully prepared. All paper work was processed accurately. A tour of the service department which was very clean and managed well from appearance was given. The time from when I walked into the dealership to the time I drove out in my new car was the shortest ever experienced. I look forward to quality service from Brandfon's service department.

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dgrab

Oct 21, 2011

I had the best experience with my new Honda Odyssey Touring Elite purchase. It was completely seamless, got a phenomenal price, and had the best care I've ever had in a dealership. It was quick, painless, and I was in and out. Working with Bob was a sheer joy insofar that he just gets it. He knew that I did not want to spend a lot of time going back and forth, and we didn't. Perfect. Matt did a great job handling the myriad of regulated paperwork and made all of the financing completely easy, and I got an incredible rate! I will recommend everyone to Brandfon. Simply put, there is no better place to go, anywhere.

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Miata94

Oct 21, 2011

This is the third Honda I have purchased/leased from Branfon Honda. I have always been treated well and have enjoyed the purchasing experience. I looked forward to purchasing more Hondas from Branfon in the future.

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cramato13

Oct 21, 2011

The experience that I had at Brandfon Honda was exceptional.I found the car of my dreams at Branfon Honda. Made an appt with Cheryl Russo to look at it. She was friendly and professional. She answered all my questions about the car and was very thorough. She was a pleasure to buy a car from. The financing team is amazing!! Ali Raza and Rob Cottingham "The Michael Jordan" of financing did what it took to get me in this car. They worked so hard to make my dream a reality. These men went above and beyond to get me the car i wanted. This was the first car that I was financing and I was worried that about getting approved. They made it happen.Thank you all at Brandfon Honda. It was a pleasure. I know where I will purchase my future vehicle. P.S. if you want or need a new or used car the all star lineup of sales associates will get you a car ive never seen a more dedicated staff than brandfon honda all i can say is go there and you will drive a new or beautifully preowned vehicle home

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scottoliverbrown

Oct 21, 2011

My wife and I leased two 2012 Honda Accords. Both Joel Demarco, the salesperson, and Matthew Goodwin, finance manager, were extremely knowledgeable, helpful, and personable. I will definitely recommend them to friends and family in the future.

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rnccp

Oct 21, 2011

The service advisors are always pleasant , especially Joe. They are usually very obliging I would update the waiting area with new, clean chairs, and not cloth chairs. Perhaps vinyl, where you can wipe them down as the cloth shows the dirt and is a little smelly.

2

2011newcarbuyer

Oct 21, 2011

My experience with Brandfon Honda was with buying a new car --- something which I didn't think I would do --- and I couldn't have had a better experience. I worked with Bilal Lafar, who was new to Brandfon, and he was friendly, courteous, patient, and made the process a truly pleasant one. I test drove just about every vehicle made by Honda over the course of 5 visits, and Bilal was always willing to talk over any questions and never rushed me. In the end, I bought a new car and walked away feeling really happy and satisfied. I attribute this completely to Bilal and his excellent demeanor and customer service. Thank you!

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hinckt_54

Oct 20, 2011

They are excellent i have purchased three vehicles so far and thinking on the another soon. This is because of the sales and service over the years of owning HONDA'S

K

koteunok

Oct 20, 2011

The dealership has a play room for toddlers, which is a necessity for parents waiting for the car to be serviced. They offer excellent quality coffee for free while you are waiting. Free wired internet on their computer for customers and free wifi for your gadgets. Excellent pricing for regular routine service, and more or less acceptable waiting time if you are a walk-in customer without appointment.

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ives30

Oct 20, 2011

The service department made every effort to perform the required service in the most timely manor as possible since I was waiting for the vehicle. They cut the estimated time in half.

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JoeJazz

Oct 20, 2011

We were very impressed with Joel and his sales method. Answered all our questions with a professional attitute and knew his product well. A very postive experience

AS

Ari Sunandar

Oct 19, 2011

We recently bought a new Odyssey from Brandfon Honda with exceptional ease, and were very happy with the smooth transaction. Corey Brandfon was very accommodating and listened to our needs, and delivered the car when he promised he would. He really helped negotiate a reasonable value that was much better than that of other Honda dealers for both our trade-in and finding the new car, and made agreeing on a price a hassle-free process.Rob Cottingham took care of the financing process very efficiently, and explained the extended warranty plan for the car and the Simonizing service that we decided to use, all with a pleasant personality. Both were notably professional in handling business. We will definitely return to Brandfon Honda for servicing.

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bobdenisehamden

Oct 19, 2011

This was my second purchase. Daniel is still the best. Friendly courteous and responsive to my needs. Matt goodwin bent over backwards for us. Probably the best financial guy I've ever dealt with

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djsimon

Oct 19, 2011

Quick, courteous service. I generally do not trust dealerships -- they always up-sell and overcharge. Brandfon is different, though. I go there with the confidence that no one is trying to scam me.

EL

Elinor Leffingwell

Oct 18, 2011

Brandfon is always very accomodating and so pleasant to work with. We didn't want to wait the one and a half hours while they did the maintenance work scheduled so they provided a shuttle service and the driver gave us his cell phone number so we could call to have him pick us up to go back for our car. The garage and waiting room are both spotless Everyone is so friendly and efficient; it is a pleasure to go there.As you can see, I gave them high marks. They deserve tham!

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algarcia2

Oct 18, 2011

Many of us feel lost when we have to initially begin the search for our next new or used vehicle. We often times begin by finding what specific year, make, and model, we would like to potentially buy, and then start to fill in the features on whether or not we would like a certain color of car, power windows, etc. Although this part of the car buying process can be time consuming and requires research, the next step in the process is even more important than what vehicle we decide to buy- choosing a car dealership. We all want to do business with people we can trust, not just during the sale, but even long after we drive off their lot, Brandfon Honda in Brandford Ct was my choice and they made it possible for me to own a beautiful Honda Accord and they passed every test of my research and would recommend them to anyone, they are #1 in my book.Alfred Garcia

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kruzmark

Oct 18, 2011

Great place to buy a car and a great place to have it serviced. I've been dealing with Brandfon Honda for four years now. I've had three cars serviced there and I've purchased two cars from them. All around great place.

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Cmattei

Oct 17, 2011

Sam always greets me with a smile. He always does his takes it a step further by being sure that I am pleased and that is not an easy feat. Sma is terrific - I always recommend this dealership - Joann my salesperson and Sam my service tech

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plaspino

Oct 17, 2011

My husband and I brought our Odyssey in for a pre-winter oil change. We were greeted by the friendly, professional staff and our car was scheduled immediately in the express service area for the required maintenance. We thought the coupon we found online was a great value and the oil change was done expediently while we waited. We would recommend others to this dealership.

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jwm607

Oct 17, 2011

service was quick and the service advisor (Amanda Stonebank) was very effecient, courteous, fast, and very knowledgeable. She explained the results of the multipoint vehicle inspection report and what future vehicle maintenance will be required in the next few months.

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nitzamara

Oct 17, 2011

Every time I come to get my oil change and get Tom as service advisor, is helpful. He is patient and honest. He explains the process and what the car needs in a way that is comfortable. Thanks!. Give him a raise!

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dimagcr

Oct 17, 2011

This is the second Honda I have bought from Brandfon. I have always been treated with courtesy and my needs always met. I had my car serviced on Saturday, Oct 15 and worked with Jon Carter. He was very friendly and very knowledgeable. He was able to have my oil change done, mount new tires in the front and install my rear windshield wiper all in the time that was promised and at a reasonable price. Even though there is a Honda dealership in my town, I always return to Brandfon.

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Janms

Oct 17, 2011

I visited the dealership on a Saturday for seervice which was convenient as I did not have to lose time from work. I was greeted & my car taken immediately. A friend who accompanied me there commented on the efficiency & professionalism he witnessed. The work was done within the time frame promised & at a very reasonable price.I purchased my vehicle here & have always been treated well by the professionals employed here.

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cddetelich

Oct 15, 2011

Service is excellent. Fair price, work done on time, everything explained.Service department has ensured my next car will be purchased here.No pressure sales is a pleasant change from other dealerships.

A

alhwatson

Oct 15, 2011

It was raining and I was able to drive straight into the service bay. Tom greeted me, tagged the vehicle and recorded the mileage as soon as I stepped out of the vehicle. He politely answered my questions about my last visit and decided that all I needed was an oil change. He also answered questions about some expensive service items (timing belt and valve adjustment) that need to be done soon. Talking about the pricing helps me to plan my next visit.Next I went to the waiting area for free coffee. I was out in less than an hour with a service report that includes useful information like brake pad thickness measurements.They change my oil for less than I could do it myself and they maintain my maintenance history for me. Who could ask for anything better?

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kvastakis

Oct 14, 2011

The customer service was exceptional. Cheryl Russo was very helpful and described the Accord, in depth. My family has purchased a vehicle in the past and I would certainly recommend this dealership to another person.

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pace0620

Oct 14, 2011

The service area is clean, the personnel are pleasant, efficient and friendly. The oil change was fast with little waiting. The waiting room is a pleasant environment with magaines and TV. You are summoned when your service is complete and the service advisor escourts you to the cashier and thanks you for your business. A pleasant experience even though it was an oil change for my car.

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Branfordcustomer

Oct 14, 2011

My sales person at Brandfon Honda was Kathryn Woodford. She was so nice, friendly, knowledgeable and comfortable to deal with. She was also very patient with me, since I was very particular about what I was looking for. She made my visit to Brandfon Honda a good experience. I would recommend this dealership to anyone looking for a new Honda or a used vehicle. They are a reputable dealer.

A

alwayshonda

Oct 13, 2011

Have purchased 22 new Hondas beg.in 1970 or so for myself,wife and 4 kids as a college grad gifts.Service done at Executive(while employed) and Westbrook(since retirement).Ran into Jon when he worked at Westbrook and requested him every time because he was honest, knew his cars, customer centered, friendly and always on top of his game. Learned over the summer from a customer at Brandfon that he was now working there and immediately transferred my service loyalty for our 2 Hondas to Brandfon. Had service there for the first time this week and everything was terrific. Took advantage of 2 discounted maintenence services from a Branfon mailing that my car was due for and saved a bundle. Just a great place and a very competent service rep in Jon Carter. Only complaint is that Westbrook had loaners for longer work or overnight.Brandfon does not. Wife,who has to pick me up and bring me back, not as thrilled as I am.

JP

jack pickett

Oct 12, 2011

I have a 2007 honda accord ex-l with 83,000 miles that I have had serviced at branfon honda in branford ct . One the dealer has a fair price for service. Two i purchased my honda at brandfon thru the costco program and was very satisfied with the price. I would have to say that all and all this is a good place to buy a great car.

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stevenproject

Oct 11, 2011

There are a lot of reasons why I like this place. Everybody I have dealt with, from Bob, the salesperson ( when I bought the car), Randy, the guy I always seem to connect with in service and everyone else has been a total pleasure to do business with. Even the look of the place is appealing. It reminds me of the Mercedes dealership I used to know in Los Angeles where I used to wash windows when I was young. The kind of place that seems like I can't afford it...but I can! I love that there is a shuttle that will take me back and forth from home while the car is being serviced. Weeeee!!!! Gotta love that. And even before I knew about the shuttle, I would stay on the premises, connect for free to the internet and do my work. Even if you forget your laptop, they have a computer there in the waiting area you can use. There's cafe table seating, a more loungey area and also a desk if you need it. Seriously, its the most painless automotive purchase and service experience I have ever known.

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kashanley

Oct 11, 2011

I just moved back to CT, having bought my Honda CRV in a dealership in SC. I went in today in response to a recall notice. They took care of it in less time than anticipated. The staff was efficient and friendly.

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stowers4

Oct 10, 2011

Good availability for an appointment and the service was performed and car ready when promised. The staff was available and able to answer any questions I had promptly. Love the convenience of the shuttle.

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freddiev9

Oct 8, 2011

The service at Brandfon Honda is fantastic. I have been getting my car serviced there for about 4 years now. I cannot think of anytime when I was displeased with them. They are very courteous, friendly and helpful. I would highly recommend Brandfon Honda to anyone who is looking to buy a car or have their car serviced there.

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rj6800

Oct 7, 2011

Brandfon Honda has always been very service oriented. I bought both my 2004 and 2009 from Brandfon Honda and have my cars serviced only at his dealership. They are flexible when making the appointment and almost always do a very thorough job with repairs. Their estimates are usually accurate and they provide transportation when I leave the car. Today they checked a problem regarding a caution light on the dashboard. They determined it was an under-inflated rear tire. They took care of it on the spot "for no charge" and even washed the car through the courtesy car wash.

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NanciCarm

Oct 7, 2011

Everything wonderful. I drove my car right in, the service advisor wrote my paper work up promptly, told me how long the service would take, which was quite acurate, pointed me towards the waiting area, and there i waited with a nice computer to use and friendly employee faces all around.

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stillman832

Oct 6, 2011

Since living in Connecticut I have taken my Honda Civic to Branfon multiple times, for maintenance and problem issues. Each time, I have worked with Jon Carter, who is patient, kind, and thorough. When something may cost a lot of money and I need to consult with my partner, he is more than willing to wait, explain everything to both of us, and give us a real-life recommendation on what to do. My only issue has been with warranty coverage, which I was quoted on without a warranty coverage one visit, and when asked about it the next visit, warranty would provide full coverage, an $800 value that means a big difference to a current student. It was never offered to check the warranty during that first visit, and I'm thankful someone reminded me to ask at the next visit. Aside from that, Branfon is a fantastic place to take your car.

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genaeggert

Oct 5, 2011

This was the second time for service on our 2006 CRV, which we purchased from Brandfon. The first for an oil change was a fine experience. The second gets a little convoluted. Although my wife was told an oil change would take awhile, she did not expect a 90 minute visit.Then, as the first time she received a report on the car. This is appreciated but does create the dilemma we see. The first visit the dealer reported the battery needed replacement because the CCA was down to 325 from the 410. We decided to replace the battery with an aftermarket one that was highly rated at numerous online sources. We bought a 500 CCA 3 year full replacement battery from Autozone. Now the second oil change took 90 minutes, and also generated a report of the vehicle's condition. Once again we got a battery test printout, which showed the battery to be down to 398 CCA, but the rating was shown as a 410? and under that it said "flooded"? Cannot imagine what that means. The other report item on the receipt indicates we should have a transmission fluid service for $89 + tax? The service manual says the auto trans should be serviced at 120k miles or 6 years and every 90k after that!The car has 39,000 miles on it?? The fluid wears out after 6 years?? If there was 80 or 90k this probably wouldn't bother me, but 39K??? I don't recall these premium fluids having a 6 year life, so I'm left wondering?Oh, yeah, the battery test. The printout shows 398 CCA. I went back to Autozone 2 days later because I have a full replacement for 3 years and they tested it at 490 CCA while I watched.I wonder if I even needed the battery after the first lowball test?? I do have to question the service department's intentions! Battery test results very low, and no explanation about the auto trans service needs, just a note we should plan on doing it next visit. I discussed the service issue with our saleman, who leaned toward doing the AT service, but did not have an answer for the battery tests.We bought a super car from them, but I am somewhat questioning of the service aspect of the relationship!

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ktpease

Oct 5, 2011

We completed our purchase today at Branfon Honda and couldn't have been happier with the transaction- from first contact by internet inquirey to driving home six days later in our new Pilot. Corey and Rob did their jobs without pressuring the customer, helped us figure out what we really needed in our next vehicle, secured the exact car we wanted, showed us how to use all the new features, walked us through the financial details, gave us a very fair price on our trade in, and delivered the vehicle exactly when promised. When having to spend this amount of money it should be the only type of service customers are given, but we have bought other cars- our last being a Honda from a delearship in the area, and we just didn't ever have the same level of comfort/trust. I will not hesitate to bring my car for servicing, refer them to others, or look to them when purchasing our next vehicle. Thank you!

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nicole123ivan

Oct 5, 2011

Tom was very pleasant at my initial greeting and was very helpful . He assisted me with multiple questions and quotes. It was a pleasure to have him as my service advisor and would definatly visit him and Brandfon Honda again.

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Zeekct

Oct 4, 2011

Excellent job as always!! I have used the dealership for my maintenance since I've had my car and have always been trustworthy and efficient, which is appreciated.

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my2bratzs

Oct 4, 2011

Awesome team! Joanne went above and beyond to find us a car.. would definately be back!Went to SEVERAL honda dealers and they were rip off's I never felt that way at Brandfon they were totally honest and stand by their name. nothing can compare..

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js3604

Oct 3, 2011

Prompt, friendly service from start to finish. Everyone was hustling! Used the express oil change for the second time on our new Pilot. Will definitely use this dealer for all service.

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pgamb

Oct 3, 2011

Received a Safety Recall Notice for my '09 CR-V. Called and made an appointment as directed in the letter. Brandfon Honda was very accommodating and made my appointment for a day and time that was convenient for me. As soon as I arrived, they took my car right in... no waiting! I was told it might be 45 min. to an hour wait, but I was pleasantly surprised when my car was ready after only 10-15 minutes! Thank you for great service... as always!!

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f&mclarke

Oct 1, 2011

As I drove up to the service section and got out of the car I was greeted nicely by Jon. Although their computer system had been revamped with a new program and was very slow I was signed in quickly. I mentioned a problem and Jon offered a suggestion of a solution that made sense to both of us and I agreed to the additional work. (the problem seems to be solved). The waiting area is comfortable and the coffee was good. The work took longer than was estimated which could have been a problem.

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rcresman

Oct 1, 2011

I am torn about my experience. Some of it was great...other parts not so great. Dan was patient and helped me find the car that I really wanted. He was always friendly and courteous. However when returning calls or scheduling my car to be fixed due to dealership damage and Simonez there were significant delays. Within the past week I have had to drive to the dealership 4 times for issues that should have been taken care of before I drove the car out of the lot. We purchased a vehicle from this dealership in the past and had an excellent experience, but this time it has not been very pleasant and has caused me to question whether I would purchase from this dealership again.

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alemma

Oct 1, 2011

Sam and all of the employees I interacted with were extremely helpful and quite friendly. Sam was very patient with my questions and answered them clearly. Thanks, Brandfon Honda, for another great experience!

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diamonddeed

Sep 30, 2011

Amanda Stonebank was great to work with . She was very prompt in helping me. She explained my service and my paper work i received "report card" of my van... Amanda it was great working with you and i look forward to seeing you when im due for service again. This is the best dealership around friendly , knowledgeable staff... I LOVE BRANDFON HONDA......!!!!!!

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chemfuture

Sep 30, 2011

Kathryn is very friendly, patient and helpful during the whole process of selling me the Honda Civic. It was great to have her dealing with my case.

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mignosa

Sep 29, 2011

Excellent! Good, fast service, overall inspection very good. Service manager was exceptional. Jon Carter remembered me when sitting and let me know how things were moving along. Very good.

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paul constantinople

Sep 28, 2011

good place to go to and to wait to get your car serviced would be nice if your waiting an hour to have a donut with your coffee.

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riashrimp

Sep 27, 2011

I waas just in because of a recall, so no money was to be made on me. But each and everyone I dealt with was very friendly and helpful. If the prices weren't so high on service, I would use them more often, but any time Ihave my oil changed with the special, if the service people find something, I go to my mechanic and he usually does it for less, or tells me I can wait for the service they recommened. I trust my mechanic so I usually have the car looked at again at next oil change, and if the issue is really pending I fix it them.I really don't mind having any work done at the dealer, it is always pleasant, freindly, and the waiting room is nice. (one of the perks, my mechanic does not have)But in this economy, my wallet has to come first.Def would recommend this dealer when buying a car, and I have done so. Most likely the next car I buy will also be from Brandfon Honda

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R.F. O'Such

Sep 27, 2011

Work completed on time as promised. Price was competitive. Waiting area comfortable and clean. I was asked at least twiceif there was anything I needed.

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chandramae

Sep 27, 2011

Everything was great & fast. Daniel Vargas was our sales person and listened to our needs and we left happy. I would return to this dealership again.

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mnharrison21

Sep 27, 2011

I brought my car in for a 4-wheel alignment. The serviceman was very helpful and took the time to explain the service that I came in for.

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FernLPope

Sep 27, 2011

It was time for me to purchase a new vehicle. I shopped around to several dealers, then on spur of the moment, I stopped in to Brandfon Honda. Joel Demarco met us in the sales lot and explained the many options available. He understood when I told him we did not have time to test drive the Accord because we had an appointment, but told us to come back when we could. No Pressure! We went to our appointment, and came right back. Joel went above and beyond to find the right color car for me. I wanted White! It took him a few days, but he got it for me in Mass. When we were doint the paperwork, Matt Goodwin walked us thru all the many packages and explained the financing for us. He was patient and confident when he had to make a major correction in all of the numbers. I would highly recommend Brandfon Honda and its staff of salespeople to my friends when they are in line for a new vehicle. Fern L. Pope

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melgibs

Sep 27, 2011

Joanne worked very hard for me to help me buy my new pilot - she is highly recommended. Everyone at the dealership was courteous and respectful.

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Morpheous

Sep 26, 2011

I wish that I could rate this dealership well but the experience we had was horrific. It seems unlikely that so many people offered favorable posts and so little negative one's were published on this site. This is obviously monitored and mediated by Brandfon Honda. Beware of these guys. They're no different than any other car dealership. A real disgrace to their industry.

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elizajune

Sep 26, 2011

Great visit: friendly, professional, and fast. Appreciated Randy's attention and help with the tune-up, and the dealership itself was clean, convenient and comfortable.

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elizabethalier

Sep 26, 2011

We have purchased 2 vehicles from Brandfon Honda within 10 yrs. and we have always received great service!The Service Team is accomodating, friendly, & informative. Their establishment is clean & inviting to include a children's section in the waiting area.Honestly, this is one appointment we do not dread going to!Brandfon Honda, 2 thumbs up!!Mr. & Mrs. Alier

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mhonda

Sep 25, 2011

Outstanding service, professional attitude, and a most pleasant environment. The service was completed on time and in a professional manner. I would highly recommend Joe Whitmore at Brandfon Honda!

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deb90

Sep 25, 2011

The Service Department always provides excellent service. They explain what they are going to do & why, with an estimate of the cost. They only do service which is needed on the car. They provide great advice & keep me informed on the status of the repairs. I usually wait for the car so they try to get my car completed as quickly as possible. Jon Carter & Tom Peters usually take care of me when I bring my car in for service & they are always knowledgeable & friendly. Thank you Brandfon Honda!

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fevangelista

Sep 24, 2011

I really enjoyed buying my Civic from Brandfon Honda. We began the sale by contacting the internet sales associate Kathryn and after a few conversions over the phone we were convinced to visit the dealership in person. At Brandfon they have always been very courteous. The conversations we had before buying the car were always focuses on our needs and Kathryn has been always very friendly even when we were discussing the price (and in my experience there were some other dealers that made the negotiation process very painful). At Brandfon they gave us a very competitive price and were willing to work around our needs. Overall it was a straightforward, painless, and fun experience.

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carl.sharon

Sep 24, 2011

Amanda, my service rep, went out of her way to be helpful and as cost-conscious as she could for me. We have a 2000 Honda civic ex with 161,000 miles on it. We've had several major repairs in the last couple years and I wondered if we would be throwing good money after bad. She scheduled me for a loaner, and did all she could to contain costs and also reassure me that the car was still worth the investment. At the end, she explained that we would need no major repairs for another 40-50,000 miles, and given the new struts, shocks, tires, bushings, bolts, and an axle seal, it would ride like a new car. Sure enough it did! She and (Sam?) who was on when she was off in the middle of the repair kept in excellent phone contact with me as well. While the repairs were pricey compared to Pep Boys, they are always done well. And she said, "you'll get 300,000 miles out of this car if you keep maintaining it as well as you have. And when you bring it in with 300K, I'll probably tell you it'll be good for another 20K."

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maemat

Sep 24, 2011

Always have a positive experience when I go to Brandfon Honda for any type of problem with my Honda Accord. They are very courteous and helpful and go out of their way to help or find an answer to the problem. The waiting area has wi-fi, tv, water and even a room for the kids. I would definitely recommend Brandfon to my family, friends and co-workers.

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Terrilynnej25

Sep 23, 2011

Daniel Vargas was exceptionally courteous, polite and extremely patient with assisting me in selecting and purchasing a new car. He displayed superior customer service and the transaction was effortless. He worked around my very hectic schedule while maintaining a smile and professional attitude. Because of this, I would not hesitate to recommend Daniel to anyone looking for a salesman to purchase a new or used car from Brandfon Honda.

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rosemarie1958

Sep 23, 2011

I was very pleased with the prompt and very effective service. All of the employees that I dealt with were very polite and conscientious. Rosemarie

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jillbowens

Sep 23, 2011

I highly commend Joanne Panzo, Rob C. and Matt for their professionalism, helpfulness, and enthusiasm. They made what could have been a very stressful process into a practically stress free and very pleasant car buying experience. Joanne made me feel very comfortable and confident the moment I sat down with her. And many thanks to Rob for his hard work of putting together a manageable finance agreement. And thank you Matt for your patience, kindness and for thoroughly explaining the terms of agreement in language that "women like me" can understand.

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SanciaH

Sep 23, 2011

The service at brandfon is always great, I can always get a service appointment they have great hours, the staff is always friendly, & I never leave feeling like I've been swindled into service I didn't need. Would reccomed the 1000 times over!!

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jbusch10

Sep 22, 2011

I was in need of a car, and my wife wanted a 2012 Honda Civic, preferably in Silver. I contacted the dealership by internet, and after a quick followup by Kathryn, I was able to place a deposit on a car for that weekend, only 3 days from when she was first contacted. The first time my wife and I were at the dealership was to close on the car and drive it home.Kathryn was great with showing the car's features, and Rob was perfect in completing the paper work, even with a late minute change. The followup to refund my credit card deposit, and a check refund for transfering plates, was done in a timely manner.I, we, would definitely contact Brandfon for any future vehicle needs. It was a pleasent buying experience, and that says a lot about the dealership. The owner even followup with a letter of regret that he couldn't be there that day, as well as a letter from the Parts department offering a discount on any future accessories for our car. I'd rate them higher but I have only had a buying experience.

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acerrone

Sep 22, 2011

My visit today was beyond my expectations. All went well great pricing on the oil change. The key module was fixed. Having all this done in a timely manner.

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kvenezia

Sep 22, 2011

Having already owned a Honda Accord, I knew exactly what I wanted and being able to shop on-line made finding a replacement for my '99 Accord so convenient with my busy schedule. The quote I got from Kathryn was so much more comprehensive then any other dealer. The competitors all wanted me to come into the dealerships to haggle with them....which I dreaded. Kathryn was thorough, professional and a pleasure to deal with. I would definitely recommend Kathryn and Brandfon to anyone.

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larryforte

Sep 22, 2011

Kathryn made buying a new car very easy and stress free. She fully explained the differences and prices for all of the Odyssey models. When we went for a test drive she explained all of the "bells and whistles" of the car. This was what led use purchase the car. She was very knowledgable about the car. Rob got us a great rate on a 72-month loan. He made all of the paperwork stress free as well and took his time to fully explain each form that we had to fill out and sign.When we picked up the car it had a full tank of gas. We were escorted to the car by Kathyrn for one final inspection.When it comes time for buying another car in the future, I hope both Kathryn and Rob will still be there to make that purchase as easy as this one.Both my wife and I would highly recommend this team at Brandfon Honda if you are in the marketfor a car.

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gcacace

Sep 21, 2011

Excellent service, everything was explained to me with amont it would cost and the time it would take to complete the work. With the wi-fi and desks I have a place to get some work done, as I waited for my CRV.

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lanceflott

Sep 20, 2011

my experience at brandfon should be used as a template for other dealers to follow, thanks to the efforts of kathryn woodford, the e-dealer at brandfon. for people who just want to buy a car with a price known beforehand and the car specified, kathryn is a godsend; no-nonsense, friendly and professional to a fault. she's the reason i dealt with brandfon and if she's there, we'll be back.

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jbertier

Sep 20, 2011

Excellent service - Was able to make an appointment for service the very next morning, car was ready when expected, maintenance options were explained. Waiting room has wi-fi, telephones, desks, coffee, TV, everything needed to work while waiting for service.

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bruins1416

Sep 20, 2011

This was my first new car purchase, so I needed a lot of direction and information. I got extremely good service at Branfon Honda. Both Matt Demarco and Matt Goodwin did an outstanding job walking me through the process and being very thorough. I appreciate the great service and recommend anyone who is in the market for new car to go to Branfon Honda and work with both Matt Demarco and Matt Goodwin.Thanks again

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ronchabot

Sep 20, 2011

I tend to keep my vehicles forever because I dread the car buying experience. Every time I walk into a car showroom, I feel like Im going to be mugged.I planned on going from a 12-year old mid-size sedan and a 20-year old full-size pickup to one vehicle and hadnt kept up with the technology or makes and models.After researching everything from SUVs to sub-compact hatchbacks, I decided on a 2012 Civic LX sedan and requested E-Prices from several dealers.One dealer gave me a low quote that wasnt so low after you read the fine print. The destination charge was not included and none of the additional fees were itemized as I requested. Another dealer would not give me a quote since the price changed from day-to-day. When I finally got a quote out of them, it was not in the ballpark. When I told the salesperson this, he asked me what I wanted to pay for the car. The same old song and dance Ive heard for over 30 years.And then enters Kathryn Woodford at Brandfon Honda. Her quote was the best, all the fees were listed and no fine print. Her emails and phone calls were prompt and she encouraged me to call with any questions. She is knowledgeable, thorough, honest, and fun to work with. No games. No pressure. She continues to follow up with emails and phone calls after the sale.Matt Goodwin handled the paperwork and he was thorough, professional and made sure I understood everything.I never write reviews nor participate in surveys and polls. But this was such a pleasurable car buying experience, I want everybody to know. I highly recommend Kathryn Woodford, Matt Goodwin and Brandfon Honda. Thanks Kat, Matt and Brandfon Honda.

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lkar

Sep 18, 2011

We were not kept appraised of the status of the car - which was a few weeks late. After complaining about it and being told that the car would be in by the next week. I called late friday and was told the car was already there. Was also told that a message had been left but no message was received. When tried to schedule the pick up was told that the first three requested times were unavailable. When dealing with the business manager he was matter of fact, quick and asked that we give him a top rating.

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Mursko

Sep 17, 2011

I recently purchased my second Honda CRV from Brandfon Honda. Their sales staff are courteous and somewhat flexible during price negotiations. Definately not the 'Tank filled with Sharks' that I've encountered at other local competitors. The service department is also very professional. One can usually expect their esimate of repair time to be met. However...on a recent visit I was disappointed that a simple oil change kept me waiting far longer than I had expected. Since then I have taken noticethat one of their staff has been periodically checking in with the customers in the waiting area to ensure that their wait is not excessive.I would not recommend financing through Honda Financial...For a few consecutive months I had to call and ask why I had not received my monthly statement.I was told that the wrong zip code was submitted by Bradfon Honda and that the problem would be corrected. This I was told every time I found it necessary to call them. I doubt that Bradfon Honda had submitted the wrong zip code because I did receive and initial communication from Honda Financial long before the problem developed.

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abouchier

Sep 17, 2011

Visit went smoothly, everything was explained to me. The amount of time I waited for the car was exactly the amount of time Randy said it would take.

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mcfreeman

Sep 16, 2011

Staff are friendly and direct. I was given a time that my car would be done. I was called promptly when my car was done. Cashier was very nice.

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BobbieC44

Sep 16, 2011

Brandfon Honda has always been able to service our car on very short notice and we are pleased with the ease and convenience. We purchased our Honda Fit through an estate and have always gone to Brandfon for service. We are very pleased and will continue to go there as they are always helpful and polite when servicing our car.

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tcolaresi

Sep 16, 2011

Joanne made car buying a pleasure in an otherwise stressful situation. Matt was very nice and made finance easily understood. Both Joanne and Matt are a credit to the dealership!

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marlenezito

Sep 15, 2011

On September 14th I had a great experience with Branfon Honda. I had Jon Carter for a Service Advisor, and he was great!!! I told him what I was experiencing and he said to bring the car right down. Thanks to Jon Carter!!Marlene Zito

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bemg3

Sep 15, 2011

Nice atmosphere for waiting while your car gets serviced. Very friendly staff and they were very helpful in getting my new Iphone synched with the bluetooth in my car.

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THOMMANZI

Sep 15, 2011

I COME HERE FOR SERVICE ALL THE TIME AND I DEAL WITH RANDY MOST OF THE TIME I COME HERE, I JUST WANT TO SAY ITS ALL WAYS A PLEASURE

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ROBERTLSAVINO

Sep 14, 2011

BOTH EMPLOYEES WERE EXCELLENT AND THOURUOGH. THE PRICE WAS COMPETETIVE. THINGS WEERE DONE IN A TIMELY FASHION. VARIOUS OPTIONS WERE OFFERED . THERE WAS NO PRESSURE. BOB SAVINO

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Mediator

Sep 14, 2011

I came To this dealership with my son who was referred by a mutual friend. (Customer) The person who I approached near the entryway was Matt DeMarco. It was NOT a pleasurable experience.I asked him to be honest and forthright right from the start. I showed him a picture (From an on line photo from Branfon Honda)of which car we were looking for and how much we we're prepared to spend. My son was also using his 03 Jeep Wrangler Sahara toward a trade in on the Honda he ultimately purchased. Mr. DeMarci talked too fast, was not really listening or avoided listening to what we were trying to say. In short without particularizing, he was annoying, arrogant and very difficult to communicate with. I picked this up within less than 05 minutes after meeting him while waiting for my son to arrive. In Short-He needs to settle down, learn to listen and be totally honest in his communications to customers. As a long time customer service manager and a retired federal mediator for the USPS for the State of Ct, I assure whoever receives this critique, I would NEVER go back to Branfon Honda based on my experience with Mr. DeMarco. I will say, I had an entirely different experience just before we were about to walk out of the dealership. Mr. Greg Michael, Mr. Daniel Vargas and Corrie Branfon weere excellent and essentially "came to the rescue." Had it not been for these gentlemen,we were about to storm out the door to head to the next Honda dealership. Mr. Vargas was exceptional in his communication his demeanor and his overall attitude and personality, a true gentleman and customer service salesperson. He was a pleasure to work with. Corey was also great. Very friendly, understanding and clear. Mr. Michael was also a pleasure to work with. He listened to what we wanted and extended himself to make some phone calls regarding the trade-in. He was a true professional. Each of these three men were excellent. Only because of them did we buy a car and would refer our family or friends to them...This does not go for Mr. DeMarco. I believe Mr. DeMarco needs to get some serious customer service training..start with being truthful and honest. There are too many customers (clients) out there today that do their homework long before they arrive at the dealerships and are intelligent enough to know when someone is giving them the bum's rush or trying to talk overthem.Thank you for this opportunity to express our feelings. Again, I can't say enough of the three gentleman described above. George W Costeines

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FrankandDana

Sep 13, 2011

Simple express service, oil change and tire rotation and balance.Service was quick. Randy friendly and informative. Cashier was friendly. Price fine. In about 8:30-8:45 am- out by 10 am. Appreciate car wash.Am only a recent customer. did not buy this vehicle from Brandfon, but helped my daughter buy one from Brandfon a few months ago. That sales help was fine.So far, I'd say a 4+ rating. Not sure what "great" is, and suppose there's always room for improvement. But Brandfon has done well by me so far.

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RSUT

Sep 12, 2011

WE BOUGHT A NEW HONDA CIVIC IN 2008 AND A PILOT IN 2011.THIS IS A GREAT DEALERSHIP,ALL EMPLOYEES REALLY CARE,AND SHOW IT.CUSTOMER SERVICE IS FANTASTIC!ALSO PRICES ARE THE BEST AROUND.IF YOU ARE A COSTCO MEMBER CHECK OUT BRANDFON HONDAS CAR PURCHASE PROGRAM,,,ITS GREAT.I HAVE NEVER BEEN TREATED BETTER THAN BRANDFON HONDA,IN SERVICE BY TOM PETERS,OR IN THE SALE DEPT BY JUSTIN.I DRIVE FROM STRATFORD TO BRANFORD,AND ITS WORTH THE TRIP.ALSO,BRANDFON HAS VEHICLES ON THE LOT,{NEW}DO NOT LET THE ADS FROM OTHER COMPANYS SWAY YOU.BUY THE BEST,HONDA IS WITHOUT A DOUBT THE BEST VEHICLE FOR YOUR MONEY.TOM PETERS IS JUST 1 OF THE GREAT TEAM OF SERVICE MANAGERS THERE.ALL OF THE STAFF IS FRIENDLY,AND HELPFUL.I WILL CONTINUE TO USE BRANDFON FOR EVERY THING NEEDED TO KEEP BOTH OUR HONDAS RUNNING GREAT,AND KEPT IN TOP NOTCH CONDITION.BRING YOUR CAR IN DIRTY/////THEY WASH EACH CAR THAT COMES IN FOR ANY SERVICE..........FREE....................GREAT PRICES,GOOD SELECTION,GREAT EMPLOYEES.THE WAIT LOUNGE HAS FRESH COFFEE,WATER,TV,AND WIFI,SO YOU CAN WORK IF NEEDED WHILE WAITING.CLEAN FACILITY,VERY OPEN AND AIRY WAIT AREA.PLEASE TAKE A LOOK AT LEAST.....YOU WILL NOT BE SORRY.......THESE PEOPLE REALLY CARE........

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leonardciaburri

Sep 12, 2011

Brandfon Honda successfully employes the service excellence principles of management guru Tom Peters in dealing with the service needs of their customers. My car required routine maintenance and Brandfon's technician discovered mechanical belts that needed to be replaced. Randy Newton, the service consultant involved, contacted me about this additional problem and then arranged a repair appointment time that fit into my work schedule. Everthing was handled very professionally. In purchasing a car it is not the price alone that matters. Excellent service is critically needed to meet the customer's long term needs. Brandfon Honda definitely takes excellent care of its customers.

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rachrich87

Sep 12, 2011

the service department is very personable and clear in their estimates and communication with the consumer. the brakes oil change and tire issue wre solved quickly and efficiently. i wish the replacement of my electronic key was a lower price which is not a service issue, but a honda issue!

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GladPerson

Sep 11, 2011

This is by far the best Honda service station I have ever been to. I moved to Connecticut from Indiana and I felt like the Honda service stations in Connecticut were very rude and expensive after having visited two of them several times. I had many negative experiences with them. I work in the Groton/New London area and I happened to just visit Brandfon Honda one day because it was the nearest dealership when I was traveling to New Haven. I was so impressed by Brandfon Honda's friendliness, quality of service and cost that now, I recognize their service department as having far better service than anything I had expected before. The Brandfon Honda branch really knows how to treat people, and I won't be taking my Honda Civic Hybrid to any other dealership anymore. Thank you Brandfon Honda for making my service experience pleasant when I was about to give up on Honda service.

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glor

Sep 10, 2011

Sam was attentive and polite from beginning to end with my Brandfon Honda Service experience. I came in for an oil change and he gave an approximate length of time needed for this particular service. There was additional service needed and he explained why with service records to prove it. Consequently, he updated me of more time needed to complete this additional service. He kept me informed from beginning to end.

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Ray Paskiewicz

Sep 10, 2011

Daniel Vargas was extremely polite and patient in helping select and purchase my daughters new car. The purchase went so smoothly that I decided to purchase a second car for my wife from him the very next week.I would not hesitate to recommend Daniel to a friend who was looking for a salesman to purchase a new or used car from Brandfon Honda.Ray Paskiewicz

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daddioka

Sep 9, 2011

Rob was great and very personable. It was a pleasure dealing with him and made our buying experience ease free. I would highly recommend Branfon Honda. You can see that Rob is very experience and loves what he does. I managed a Customer Service Department, so having a good customer service experience was very important to me. Jack Parra is new to their Sales team and though his lack of experience was noticable he was also a pleasure to work. We all have to learn and I think he is eager to do so. I was happy to give him my sale.

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T Rafferty

Sep 8, 2011

I brought my 04 Honda Pilot in for the 105K Maintenance. My service advisor was Randy Newton. He was knowledgable and very professional. Also didn't try to sell extra(not needed) services. I come to CT for the summer, and if I have any major work like the above maintenance, I usually try to get it done here rather than at home. I've never had a bad experience at Branfon.

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Brokectdad

Sep 7, 2011

Did good work and thorough inspection. Reasonable price given up front before doing the work. Even washed the van which was a nice touch. Interest free financing for service options available.

1

151214honda

Sep 6, 2011

Ali Raza was able to help me with all my concerns and questions and was not pushy in making my decision which was great, as many times as I called, he was very patient and pleasant in answering.Rob was great with all the paperwork and explained me patiently what I was signing.This is my 2nd car from Brandfon Honda - Keep up with good work.

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mickey123

Sep 4, 2011

The only negative was wait time....I waited over an hour for an oil change. Nice waiting area though. Good service(quality) for the price

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efabricant

Sep 2, 2011

Great Employees with Great Service! I am very satisfied with the maintenance on my vehicle and the speedy service. I also enjoy the nice waiting area where there is coffee, internet access and television.

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Beanshockey

Sep 2, 2011

Great experience, very helpfyl. Will be a repeat costomer.will tell everyone about brandfon honda. Prices are low will work with you. Leases are a.lso very good

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lorastoddard

Sep 2, 2011

Dan Vargas is great. He was my sales person and when ever he sees me he comes over and chat with me to make sure I'm satisfied with my experience at Brandfon Honda. He always has a smile on his face and is very friendly.

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jcarotenuto

Aug 31, 2011

I went to have an Oil Change. Sam, the person I dealt with, is very professional, courteous, and sincere. Being a woman, I truly appreciated the fact that they were completely honest with me and did not take advantage of my lack of knowledge regarding cars. I didn't know how much service I needed and as it turned out, all I needed at this time was an Oil Change. Again, I appreciated the fact that they did not do anymore than needed to be done. Sam very clearly explained to me what was done. I drove away very pleased with the experience and knowing that I will return for service needed in the future. I would highly recommend Brandfon Honda to other car owners. Sincerely, Jeanne Carotenuto

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rfanning

Aug 30, 2011

We started our experience at brandfon honda with Nick Pawlowicz-very knowledgeable, nice and patient. On our second trip back to the dealership Nick was out ill and we were lucky to meet Chris Sementilli, also very patient and easy to deal with. Chris made buying our new car fairly easy and really made us comfortable with the finally price. We never felt any pressure from any of the sales staff, and everyone was pleasant. That also includes Matt Goodwin-he gave us alot of information, and addressed all our concerns before we left the dealership with our new car. We went to a second honda dealership, Westbrook honda-where we had bought our last 2 hondas from-and they could not match the deal we received from brandfon honda.

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Theater15

Aug 29, 2011

Overall, our experience at Brandfon Honda was good. Originally, we filled out an online quote. Corey contacted us to have us in for a test drive. We were only at the beginning stages of looking for a new car, but he was very patient with us. We knew what kind of car we liked, and challenged Brandfon Honda to locate it. They accepted the challenge and within 5 days were able to locate the vehicle. Overall, we were very happy with the customer service.

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ahans

Aug 27, 2011

Kathryn was wonderful to work with. We had a great feeling about her from the start. We sent out for quotes from different dealers and hers came back not only with the most reasonable price, but also with all of the additional charges spelled out for us. Her emails were friendly and professional, not at all pushy. The other dealers were urging us to get into the dealership and didn't want to tell us what the additional charges were until we could come in and sit down with them. In person, Kathryn was friendly, knowledgeable, patient and thorough. We never felt rushed to get in or out of the dealership. She has encouraged us to call her with ANY questions at all about the car we purchased, and I feel that she really means it. It's like we have our own personal car consultant. We will definitely be recommending her to others, and purchasing our future cars from her as well.

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BJDoyle

Aug 26, 2011

Needed some work done on my Honda Pilot after making the mistake of taking it somewhere other than Honda for service. Jon Carter was wonderful to work with. He was kind, considerate, knowledgeable, helpful, carefully considered my budget constraints and was a true pleasure to work with. At least four times while I was there, someone came by the waiting area (which is pristine and has free wi-fi access so I can work while waiting) and asked if anyone needed a ride and if anyone had been waiting too long and needed their vehicle status checked on.Every service rep that came in to talk with a customer sat down next to that person, explained everything thoroughly, and was respectful and considerate. Brandfon Honda is a top notch operation and I would highly recommend having your vehicle serviced here!

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dsantal

Aug 25, 2011

As soon as I arrived at the service entrance for my appointment, I was waved in and directed to Sam's desk, whom I had never met before (Randy Newton had always been a favorite of mine for his efficiency and professionalism). Within seconds, Sam had asked me all the pertinent questions, responded to my inquiries and concerns and estimated the cost of the service. When I asked about additional,possibly necessary, repairs/adjustments, he answered efficiently, and when he did not yet know the answer, he explained how and when he would find out. He even read my mind: I had forgotten to request that the windshield wipers be changed, so he asked if it should be checked into... very impressive professional behavior all around.The car was ready exactly when he said it would be, and his estimate was within a couple of dollars of the final cost.I've always found service impressive at Branfon Honda! I think that Sam is one of your great employees.

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wendypoll7

Aug 25, 2011

Excellent service. Professional & friendly. Also included a multi point vehicle inspection at no extra charge. Even washed the cars exterior.I have already recommended to other people.

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billob64

Aug 25, 2011

This was the first time I had my oil changed at the dealership. I saw the advertized price of 19.95, so I decided to try them out. Well now I'm sold not only did they change the oil, they checked everything, and washed the car.

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msa43

Aug 25, 2011

Extremely fast service. All points inspection only cost $30, which was much cheaper than I found anywhere else. They also took the time to go through the inspection results line by line, which no dealer has done before. Very good experience, very friendly service, and I was in and out in an hour.

JB

Jay Bodner

Aug 25, 2011

I bought my new car at Brandfon Honda as a result of great customer service from Kat Woodword. She is very detail oriented and customer driven. The rest of the people at the dealership were great too!Thanks, Jay Bodner

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yaz731

Aug 24, 2011

Service Adviser Randy was welcoming, pleasant, and professional. My vehicle was serviced expeditiously and fees and work were explained to me. Definitely will go back

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yvonnemanning

Aug 24, 2011

It is worth bringing my car here, even though it is older. I feel they give me the same service as someone with a newer car and they are very thorough. I love the shuttle service to and from your job.

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sjcheng

Aug 24, 2011

I arrived at Brandfon Honda and Randy Newton promptly greeted me and listened to my problems and worklist for my car. He provided frequent updates about my car including a recall and recommended maintenances. He was very pleasant and easy to work with. I own a service oriented business and someone like Randy reflects well for his business place. Because of Randy and the service department, I will not hesitate to return to Brandfon...Let's see, we will be looking for an Odyssey soon...

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odacosta

Aug 23, 2011

Kathryn Woodford took her time to explain the automobile, the options available, as well as the pricing associated with the various options. She was also available to answer your calls, no matter how trivial. Overall, she was friendly, provided great service, and was great to work with.

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queenbee3000

Aug 22, 2011

Kat was very instrumental in making the purchase of my 2008 Honda CRV happen. She was very accommodating. I went to look at the car and end of buying it. I've owned it for a year and I am very satisfied.

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JPABAG

Aug 22, 2011

MY AUTO WAS TAKEN CARE IN A VERY PROFESSIONAL MANNER AND ALL REPAIRSWERE CLEARLY EXPLAINED AND VISUALLY SHOWN TO ME.THE TIME I WAS GIVEN FOR REPAIR WAS RIGHT ON THE MARK.

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Nancy Dumark

Aug 22, 2011

I came in for service on my front bumper. I had gone up on a curb and a piece of the bumper had pulled away from the car. They took my car quickly even though I did not have an appointment and withing 10 minutes the problem was fixed. All that was needed was a missing bolt and I was on my way. The charge? Nada. My kind of car repair experience. Thanks.

SL

Susan LeGeyt

Aug 22, 2011

Quick check-in. Listened to what I had to say about my car's needs. Spoke with me at conclusion of service in a professional manner. Thanked me for coming to Brandfon.

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marc1120

Aug 22, 2011

My visit to Honda was easy, educational about my car, and made comfortable by the great staff at Honda. Most notably, Randy was so helpful to spend some time telling me about my car and why it's important to pay closer attention as it approaches 7 years and 100,000 miles. He even came to talk to me during my oil change in the waiting room to explain what was found and some things that I should think about maintaining in the coming weeks and months. I appreciated his honesty and sincere help. Honda is lucky to have a dedicated professional on their staff in Branford.

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jamesbyu

Aug 20, 2011

Randy was excellent. I went for an oil change and visor replacement (2007 Civic - these break apparently). Visor was replaced without charge. I didn't wait very long. Free coffee. Wifi.

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ecohen06

Aug 20, 2011

The service I received was great, especially the customer service. As soon as I pulled up, I was greeted by Amanda Stonebank. She was very friendly and easy to talk to. She was helpful in arranging a courtesy shuttle to and from the dealership. Overall, it was a great experience.

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guando23

Aug 19, 2011

I brought my car into Branfon last week because of lock problems I was having. Amanda was very nice and took the time to update my records and really understand what was the problem with the vehicle. She set me up with a ride to work and sent me on my way. Once the vehicle was done she called promptly and explained what was wrong with the car and that the issue had been resolved. It was a pleasure working with Amanda and Branfon. I have always had good experiences at Branfon but I think Amanda has taken the top spot for me so far.

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anita0922

Aug 19, 2011

THE SERVICE WAS GREAT THIS MORNING.I HAVE NO PROBLEMS. AND THE SERVICE WAS IN A TIMELY MATTER. AND JON WAS VERY HELPFUL. HE ANSWER ALL MY QUESTION .THANK YOU HONDA DEALERSHIP.

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pauldmon

Aug 18, 2011

This is one of the best service departments I have seen in many years. When my car was ready, the service manager even walked the lot with me to get my car. Most other dealers, let you find it yourself. I used to take my car to another Honda dealer but Brandfon Honda is proven to be much better all around.

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sethhills

Aug 18, 2011

Great price for Oil Change. Service quotes are a bit pricey, but that's typical for a dealership. Nice friendly service Dept. Close to my work.

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xespo

Aug 18, 2011

Had to bring my ridgeline for a recall. Tom Peters took care of everything. I had my oil changes and service done here in the past but stopped because of length of time it took to complete. But I was very happy this time and whatever they did to change there tone of service to me at least was great. I would recommend them for service in the future and I will attempt to have service done there again. Overall I rate the service very good.

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fwmah3000

Aug 18, 2011

We purchased our Odyssey from this dealer because of previous experiences. We weren't wrong, we continue to be very happy with the service from Branfon. Furthermore, Joe Whitmore is great, explains everything, and couldn't be more helpful! I look to deal with Joe whenever I go in for service. He has obviously had many years of experience, and I look for someone like this when dealing with my automobiles. It's nice to find someone who treats you like a human being as opposed to "an opportunity to make money"! Thanks again, A Satisfied Customer

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rnapier

Aug 18, 2011

I recently moved from Florida to New Haven, and after the long drive, my car began overheating. I took it to another Honda dealership in the New Haven area, but the service department wanted to charge me $2500 and unnecessarily replace several parts that I had just had replaced. When I brought the car to Brandfon Honda, they were much more straightforward with me. I ended up paying only $200 and drove back home without the car overheating. My service representative, Joe Whitmore, was especially helpful and patient. Glad I could find a honest Honda service place in the area. (Also, they offer a student discount.)

LM

Love My CR-V

Aug 17, 2011

We have been coming to Brandfon Honda since 2004 when our daughter needed a new car. We were so impressed with the sales person, Joel DeMarco, than when I needed a new car, i did my reserch, wanted a HOnda CR-V and recalled the excellent service we received. And your service department is tops. It honestly doesn't matter whom I deal with, everyone is friendly, courteous and informative. On my visit on 8/17/2011, I was taken right into the service bay, greeted, and when a real problem was found, it was explained to me first (including the pricing). Jon Carter was wonderful, and Jerry Torino drove me to work and we chatted very nicely. It's a wonderful dealership and I can't see going anywhere else.

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poppyshonda

Aug 17, 2011

Starting back in 1996 I bought a motorcycle from Brandfon, since then we have bought 5 or 6 vehicles from them, We have been totally satisfied everytime.

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smodena

Aug 17, 2011

Excellent service! They were very helpful and friendly.They went the extra mile for me!We have bought several cars from them and will again. :0)

TG

Terry Gillo

Aug 17, 2011

I have been a Brandfon Honda customrer since 1990. I purchased my Honda Civic LX at the New Haven dealership back in 19990 on Whalley Avenue. I serviced my car at Branfon for at least the first 15 years. I purchased my second Honda Civic EX in June 2010. Each experience I have had at Honda has been courteous and professional. The one serviceman that stands out to me, over the several years I have been a customer with Brandfon Honda, is Joe Whitmore. He has always been friendly regardless of whether or not whether I brought my car to him on the day of service. He has always had a friendly "hello", explains the problem in a manner in which you can understand, and is an "asset" to the Brandfon Honda.Thank you for the opportunity to express my thoughts about my experience(s)at Brandfon Honda and the professionalism exhibited by Joe Whitmore!

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jbegin22

Aug 17, 2011

Kathryn Woodford provided excellent service and information when I inquired about the CR-V. I truly appreciate how prompt and attentive she was to my request. She followed up both through email and phone and provided a great offer. I would recommend her to anyone looking to buy or lease a Honda.

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MauroCT

Aug 17, 2011

I needed to be in this dealer three different times, three consecutive Fridays, because because they did not have the parts that my car needed for its complete service. It meant a lost of time and as result my disapproval and no-satisfaction for their service, which under these conditions is expensive and inefficient. I never heard an excuse. For the workers, my time was not an important variable in the qualification of their quality of service. I also had a bad experience, for the same work one guy rated 1 work-hour and the other one 0.5 hours. That kind of inconsistencies are not acceptable in this kind of business.One of those Fridays I was looking around the exhibition room, no body asked me anything. Am I not important as a client? I am right now making the decision of buying a new car. A client or potential client is always important more in this times of economic recession.Jerry, the shuttle's guy, is doing an excellent work with his kindness and consistency in the quality of his service. He really likes what he is doing.

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RCJ

Aug 16, 2011

The people took me on time. they came out and told me what was wrong with my car and fix it,in the time they said it would take.

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KarenEH

Aug 16, 2011

I have purchased two cars at the dealership and used the service department for all oil changes and repairs in the 16 years I have lived in CT. Today, I took my car in for an oil change. The service representative, Joe, remebered my name and had pulled up my car information on his computer by the time I had reached his counter. He was friendly and polite as always. There are few places these days were one encouters excellent customer service and Branfon Honda is one of them. It is nice to go to a place were one is remembered and their loyalty appreciated. The express oil change service was fast.

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dmonofrio

Aug 16, 2011

I took my wife's Honda CRV in because of an air bag recall. I brought the car down the night before my appointment, because my family right now is down a car and my son has been using mine. When I got to Brandfon Honda Jon Carter was doing the paperwork and I mentioned how it would have been too crazy to get the car down there in the morning because of the fact we were down a car. On top of already being friendly and professional, he asked me if I wanted to wait for it and they would check the airbag while I waited. That was really a great help to me and my family because trying to get everyone to work the next morning would have been really tough. I highly recommend Brandfon Honda to anyone who reads this review. Dom Onofrio

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rivasad

Aug 16, 2011

I came in for an oil change service ahead of my appointment schedule but i was accomodated without any hesitation. Randy was very courteous. I did not have to wait long. The service was quick and excellent.

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kwisting

Aug 16, 2011

I was very satisfied with the service I received during my recent visit to Branfon Honda. Randy was very curteous and helpful. The waiting room is very comfortable and Randy made sure to come out and let me know updates as they were available. The service took the amount of time I expected it to take. I left the dealership satisfied with my service and with the price.

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jameysitro

Aug 15, 2011

Great experience. Quick and easy no hassle. I stayed in the waiting area and Tom came and got me when the service was done. He explained everything to me.

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ssallstars

Aug 15, 2011

I have been going to this dealer for 15 years and will continue to do so, very happy with their service. Randy is my guy to go to for service, and Nick is my salesman.

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ZLife54

Aug 15, 2011

Professional,friendly & sincere dealership. When I purchased my great car, the civic in 2009, John P. was my sales person. It just was an easy time of buying a new car & trading in my Toyota Randy has been very helpful & always greets me with a smile for the general service to the car. It is always a positive experience.thanks to you all at Branfon Honda...Jennifer Zambrano

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BrendaJain

Aug 15, 2011

I've been coming to Brandfon Honda for almost 4 years since I purchased my car here with them. I was really upset finding out things on the finance part later after the deal was closed but I guess it happends to everybody since I work for an insurance company and we have a bank. However, my car was stolen a couple months after I purchased it and I was very anxious so I called my sales rep( I wonder why, cause nobody would of thought of that) I will never forget his name James Overton, even though he no longer works at this place. When you are able to remember someone's name it means they have left you with a very good impression. When I spoke with James he reassure me that it will be ok, I had gap insurance and there was nothing to worry about. I felt really calm and felt like I could trust. So I did, my car was found a couple of days later, and I def had to take it to be repaired at this same place. Ever since then I have been coming here every three months to get my regular oil change and all my service needs. Peoples are friendly and are always greeting you and it makes you feel well in this environment. They'll take you to work if you don't have ride. It's a great place to come and my oil service only comes out to $25 with car wash which I think it's a deal. On the other hand other service things are very expensive, my 2 front wheel bearings need to be replaced, price of the parts $100, labor $500...Be the judge. Overall customer service is really good from all of the service department.

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peewee971

Aug 15, 2011

Kathryn is a spunky go getter and great person. She made my new vehicle purchase a pleasant and fun experience from beginning to end. I am happy to have had the pleasure to meet her and have her as my salesperson. Rob Cunningham was also a pleasure to deal with and made my purchase reasonable and affordable to me. I thank everyone for all their help and I love my new CR-V.Sandy Santos

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laurenlla

Aug 14, 2011

I went to Branfon Honda for the first time for an oil change. As I entered the Express Oil service area, I was happily greeted by Amanda, in customer service. I felt as if I were dropping my car off for valet parking, but with better service. I did not feel rushed and Amanda made me feel comfortable and calmly waited for me to gather my belongings before she brought me to the showroom. She even pointed out the various places I could sit and wait and also let me know about the free coffee. Amanda was upfront about the waiting time for the oil change and even came back to communicate that the wait would be just a bit longer because they needed to get the right oil filter for my car. She came back again to review the battery test readings and later on she reviewed the remainder of the diagnostic form that Branfon uses for oil changes. I appreciated all of the detail because I am someone who likes things explained. I was greeted with the same amount of enthusiasm and professionalism once my car was ready. I have never received this level of service with previous oil changes. I would highly recommend Branfon Honda as a destination for your oil changes.

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pat1940

Aug 14, 2011

I have been a customer of Branfon Honda for many years and have found the sales personal are every polite and willing to work with me when I have been looking to lease or purchase a new or used car. This is my fourth Honda and I will continue to bring my vehicle to the dealership for service and also would recommend it to other people.

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lexxnh

Aug 13, 2011

Corey Branfon & Rob Cunningham were excellent in the manner in which they informed me of all my options in executing this purchase. This is the first time I have ever purchase a New Vehicle and was not hunted or pressured. I really enjoyed dealing with Branfon Honda.

MW

mark wolf

Aug 13, 2011

my wife and i puchaced a 2011 pilot we had a great expereance from the first time i called to when we picked up the car. we worked with cory and rob great guys. we never felt pressure only sincere understanding and the willings to help. the day after we had our new car we got a call from jeff branfon to follow up and make sure every thing went well NICE TOUCH. i would tell anyone who would listen to go to BRANFON HONDA

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marvise

Aug 13, 2011

Since 2003 I bought two auto from Brandfon's.I am pleased with the sales people and the service is 200%.I tell anybody I hear that is looking to buy a car to go to Brandfon Honda in Branford.

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Jcwrestlar

Aug 13, 2011

I had a great experience, service was quick and vert informative when checking out!! The staff was friendly and courteous. I would recommend this Honda place to anyone!!

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cazzie77

Aug 13, 2011

Our overall experience with Brandfon Honda was pleasant, personable, and satisfying. The customer service was superb. Even through the grueling process of deciding on a price, the staff was patient, polite, and so easy to deal with. Corey was kind, polite, respectful, and very helpful. He is a fine young man. He did an excellent job explaining all the workings of the van so that even I could understand it. Matthew was very personable and made our financial experience smooth and pleasant. We would definitely do business with Brandfon Honda again.

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tnlz1985

Aug 12, 2011

When I arrived I was greated in a friendly manner. I described the reason for my visit & Tom Peters explained that they would check for the problem & tell me what they discovered. Once they discovered the problem Tom Peters let me know & took me to my car and showed me the issue. I ok'd the work to be completed and Tom again told me once the work in completed he would let me know. Said approx. 1-1/2 hours and in fact he was correct. Paid the bill and drove away in my repaired car.ThanksTom

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jessrivea

Aug 12, 2011

I am very particular about my vehicle and the who I have service it, and over the past 5 years I have worked directly with Brandfon Honda, they were the first dealership that I purchased a vehicle from, and I actually went back 2 years ago to upgrade my vehicle and worked with the same salesman that sold me the original car. I love this place very much, they have welcoming staff, and the service is exceptional!!! Just give them one try and you will never go anywhere else!!!

VP

Virginia Passero

Aug 12, 2011

I had my 2010 Honda CRV serviced on Thursday August 11. Amanda was wonderful! She quickly completed my paperwork, explained the service to be performed and showed me into a comfortable waiting area. The service was completed exactly on time and she carefully explained all the results. The service even cost just what she had estimated. Amanda made the whole experience very pleasant! Thank you, Virginia Passero

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Pun123

Aug 12, 2011

Great dealership! Friendly and courteous staff. Always willing to answer any questions I have. The sales man still remembers me everytime I go there. Great atmophere while I wait for service to be performed ie wi-fi and a computer anyone can use what else can u ask for!!

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diamonddeed

Aug 12, 2011

Kathryn has always gone above and beyond to help me . She is very knowledgeable and willing to help explain things. I would recommend BRANFOND HONDA to everyone i know . The service department is also a pleasure to work with .

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catsman

Aug 12, 2011

Excellent experience with the service department. Amanda's estimate of the time I would wait was correct and she explained what was needed and reviewed the multi point vehicle inspection. The coupon I had was validated and it reduced the overall price.

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Cmattei

Aug 11, 2011

Sam the technician is terrific. I am at the dealership about every two to three months for an oil change and maintenance. Sam always greets me and is sure that I am in and out as soon as possible. He is always courteous and answers all of my questions. Love him!

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3645

Aug 11, 2011

I was very satisfied with my first oil change. The Service provider was very efficient and was able to help me with a special request.

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orderdans

Aug 11, 2011

From the moment I entered the service bay, I was promptly greated by Mr. Randy Newton in the service department with a bright smile. Randy quickly addressed my needs for service and processed the paperwork quickly in order to bring my vehicle to the service technician for repair. I was kindly offered the waiting room and Randy expressed his understanding of my request to have my vehicle back to me repaired as soon as possible. Not long after my rest in the waiting, Randy had kindly notified myself that my vehicle was ready and walked me over to the cashier for checkout. If there was a rating for this service visit beyond a number 5, my vote would be 10. Thank you Brandfon Honda and Randy Newton for the great experience!

MJ

Marie Johnson

Aug 11, 2011

I appriciate the fact that they did not push other service. I have an Acura but I know perfer to have it serviced by Branfon along with my sons Acura.

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cverda544

Aug 11, 2011

As a first time buyer, I am glad I chose Brandfon Honda. I got the best service! The paperwork process was easy and well explained. Chris and Matthew were honest and helpful displaying a full understanding of customer service. They made sure I was happy at all times. Chris Sementilli is the sales associate I dealt with. He is very knowledgeable and bent over backward to make sure that the car I was buying was the perfect. I would definitely recommend Brandfon Honda !!

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gordils

Aug 10, 2011

Kathryn Woodford is extremely knowledgeable, very friendly and personable. She was very helpful and answered all of my questions but most important of all she was never "pushy". I'd recommend her to anyone looking to purchase a car.

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mstemle

Aug 10, 2011

Joe made dropping the car off in the morning quick and easy, and when an additional repair needed to be done besides what the car was in for he gave me a buzz before hand and let me know exactly what needed to be done and the price. And then he explained everything when I came to pick it up again in the evening.

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Avamanex

Aug 10, 2011

Took my Accord in due to the engine check light coming on. Randy had the car in and out in a little over an hour. Turned out to be a miss-fire with nothing wrong so they re-set it for me no charge. Service was quick, friendly and the price was right (the car is out of warranty).

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wendyandmick

Aug 10, 2011

I have had regular maintenance performed at times recommended by my vehicle manufacturer. Staff is always pleasant, service time is easy to schedule, vehicle is always washed for me. I think the prices are OK, though I have not shopped around. I believe that the staff is honest.

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dtrotta01

Aug 9, 2011

Everyone is always extremely helpful and friendly. I've purchased two cars from this dealership and the price is always right. Whenever I use the service department, everyone there is very professional. The only complaint I have this time around is they are advertising an oil change on a large sign outside the dealership for $19.95, and I was charged $29.00 because I drive a newer car, which requires a different kind of oil. I also received an e-mail advertising the lower price. I think this kind of falls into the category of false advertising.

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mrst1001

Aug 9, 2011

Right from the start Kathryn made us feel extremely comfortable in the sales room. She is very friendly and personable. She is quite knowledgeable and was able to help us with any questions. Taking a test drive in a civic I felt like I was out with one of my girlfriends (not a salesperson trying to make a sale). I left the showroom with the car written up but upon thinking about it, decided to test drive the accord. She was very helpful in finding one on the lot for me to test drive. Well that's all it took... the rest is history. I love my honda accord. Thank you Kathryn for all your help! You make buying a car fun!Jeanne

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Paul Mancini

Aug 9, 2011

I have purchased 4 new Honda's from Jeff and his team since 2007. I have always had excellent professional service and friendly advice from all of his staff whenever I need anything. John Prodis has been our contact in sales and has done an outstanding job with all of the paperwork and deliveries. Randy Newton is the perfect gentleman and professional service technician that other auto dealerships wish they had.

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boydgriffin

Aug 9, 2011

It was easy and convenient to line up service appointment for same-day service and when I arrived, I was attended to immediately. All service was rendered politely and explained clearly.

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kooty47

Aug 9, 2011

Overall great experience. Everyone is friendly and making sure you are being taking care of. Even in the service area! I went for an oil change and they make sure you haven't been waiting too long!! Great place would highly recommend!

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jwlesage

Aug 9, 2011

I came infor a regular oil change service. The service rep. Tom, Informed me of all additional details that might need examined based on my service history. He showed me the condition of the filter that needed replacing. He extended the parts discount even though I forgot the flyer at home. The waiting areas are very comfortable at Brandfon and I love that they wash my car before handing it back.

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phart53

Aug 8, 2011

Tom was very polite and helpful. All my concerns were addressed. The work that needed to be done was done within a very short period of time and the charges were more than acceptable.

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kjacome0

Aug 8, 2011

He was very helpful and answered all of my questions. He knew what he was talking about and was great! He was the best car salesman I ever worked with.

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loumac

Aug 8, 2011

I drove from Texas to Connecticut in the terrible July heat and felt I needed an oil change before I headed back to Texas. I called to set up an appointment and spoke with Randy in service. He took my name and told me to come right in, giving me good enough directions that I didn't need my GPS! When U arrived he welcomed me and told me he'd take a good look at the vehicle (2002 Honda Odyssey) along with doing the oil change.I waited for the car and in less than 45 minutes he came back to tell me the car looked good, oil change was done, etc. He teased me about being a Red Sox fan from Texas -how does that happen?! I continued on my trip and teturned to Texas with no9 problems. I really appreciated that he treated me as though I was a regular customer at his Hoinda dealership, as I'm treated her at Round Rock, TX Honda. That's great service!! Thank You very much!

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jc59

Aug 8, 2011

i was very happy with the service i recieved this time around. to be honest my last service i did not feel welcome and made to feel like i was a bother,but they have sinced improved

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Cathjax

Aug 7, 2011

I asked for an oil change and got same day service, within two hours of the call, PLUS a ride to and from the gym while service was performed. They also checked the tires and washed the car, the price was Right and all were so friendly I look forward to returning.

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centrixct

Aug 7, 2011

I was working with a dealer in my area and purchased a 2011 new Honda. I refused delivery because the vehicle had what looked like a repainted fender. I worked with another dealer who would not meet the purchased price of the first dealer and had higher ad on costs. I went searching the net and found Brandfon Honda. I spoke with Danny Vargas on the phone and he listened to my story. Since he had the color I wanted in stock he quickly quoted me a bottom line price. I also spoke with his trade in manager and felt he was honest and straight with me. Got a great price and as much trade in as was fair. The finance manger was easy going and not pushy. Danny got the deal together as quickly as possible and I left with my new car that day!Very good experience.

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RSamuel

Aug 7, 2011

The overall service was very good, as usual. I was welcomed in a friendly way, my car was inspected promptly, and the problem was explained clearly, and resolved quickly.

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Justyna

Aug 6, 2011

My first time for a service visit at Brandford Honda and I am very satisfied and hope that my future visits will maintain such quality, friendiness, affortability, and professionalism.

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laurielrh

Aug 6, 2011

My recent purchase of a Honda Fit from Brandfon Honda was a terrific experience. The two salesmen Chris and Rob were knowledgeable and friendly. Chris devoted considerable amounts of time to the project of finding a specific car for me, meeting the challenge with a smile. Rob handled the financing with apparent ease, the mark of someone who has lots of experience. I appreciated the prompt and professional manner that was displayed at all levels of the transaction and am looking forward to using Brandfon for service and future purchases.

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brandfonshana

Aug 6, 2011

I appreciated the whole service experience from the the email that notified me of the need to bring my car in to the actual time spent at the dealership when the salesperson who sold me the car originally even came by to say hello; I was then able to bring my car in exactly as they had suggested over the phone. When I arrived they brought my car right in without an appointment and it took about an hour as they had estimated. The only thing I could possibly think of suggesting as an improvement is having actual half and half for the coffee, but really that would just be like a cherry on top! I would absolutely recommend this dealership to anyone looking for a new car or for getting their Honda serviced. They are friendly and reliable.

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Goakes3

Aug 6, 2011

First time here, very pleased. Greeted quickly. great waiting area with Wifi, coffee. I am making this my regular place to go for care of my Civic.

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tyarovin

Aug 5, 2011

Brandfon Honda provides excellent service. They had a special deal for express oil change ($19.99), which included free car wash and free multi-point vehicle inspection. The whole process from driving in to getting the car washed and with replcaed oil took about 1 h (there were customers ahead of me).

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klstewart

Aug 5, 2011

Brandfon Honda, Joel DeMarco (salesperson), and Matthew Goodwin (Business Manager) are all of our highest recommendation! My husband and I walked into the dealership looking for a 2011 Honda Pilot that would suit our families needs. We were greeted with professionalism and honesty immediately and that continued throughout our entire experience. We love our 2011 Honda Pilot Ex-L in Bali Blue Pearl and would highly recommend this dealership to anyone, but more importantly our salesman Joel, and the business manager we worked with, Matt. Thank you Joel & Matt for such a great buying experience! :)

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Terry Raffone

Aug 5, 2011

The work was done in almost the exact estimated time. The cost of the repair was about Fifty Dollars less than the estimated. Sam answered all my questions and refered me to someone else when I asked about extending the coverage on my 2008 Honda Accord. The waiting area was clean and comfortable and I was able to relax and read, or watch TV or talk to other patrons. All in all I would and I have recommended Brandfon Honda to others.

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DJVALENTINE

Aug 5, 2011

I brought the car in for an oil change and three issues,1. Key electronics not working, 2. Possibly out of alignment, and 3. Chattering of the brakes at high speed stops or slow downs. They checked everything and even test drove the car for the braking issue. They reported no problems, did the oil change and replaced what needed to be replaced in the keys. I was in and out in less then two hours and only spent $21.

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debernardo

Aug 5, 2011

My experiences with Brandfon Honda have all been generally positive. The people were pleasant and helpful, the service was quite professional, and the quality of the work was excellent. If you're able to afford dealer prices, Brandfon does a great job.

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nsfaitsch

Aug 5, 2011

It is usually not a pleasure to go to the dealer BUT Branfon is the exception. They make me feel like family. and will go above and beyond to be helpful.

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yvonnegonzal

Aug 5, 2011

Amanda was very friendly and knowledgeable. She explained what the service tech did and made recommendations for my next service appointment. Amanda explained the benefits for the recommendations and why its important.

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gblier

Aug 5, 2011

By far the best customer service at any dealership I've ever visited!! If you are looking for a new car, Brandfon Honda is the place for you. Thanks Kat!!

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cljones345

Aug 5, 2011

As soon as I drove in the service area, I was promptly greeted by the service manager and left the keys in the ignition and asked nicely my purpose for service today. Then I was led into the waiting area where I was warmly greeted by my salesperson who sold me the car. I expressed the need to purchase another car for my wife,so he kindly showed my around the lot of what was available. I then thank him for his time and located the waiting area where I helped myself to a cup of coffee and was able to find a recent magazine of the new Phila. Eagles cornerback!(Sports Illustrated)As soon as I finished the article, service had finished my oil change best of all, they were having a special on oil changes that save me 35$!OVERJOYED!

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crvmedina

Aug 5, 2011

I was very pleased with the service I received on Branfon Honda in Branford, Connecticut. My Service Advisor, Randy Newton, was very friendly, efficient, and helpful.

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haffey1990

Aug 4, 2011

I walked into the shop and right away some one was there to take care of me. They were very polite and thurough on getting information on what i wanted done. Service was fast and well done, i am definitely happy with there quality work.

M

mikecheck

Aug 4, 2011

All,I have been a loyal customer of Branfon Honda for over 10 years and have purchased 4 Honda from Joan Panzo...the best. I am welcomed, as if I'm family, and treated special. Randy has always taken care of me in service and I have never had a complaint. I have 5 other newish cars, not Honda's, MB's and VW's, so I know the other dealers and such. There is always the 'this and that' , but at Branfon Honda, they are always 'straight forward and honest' ( wow... when dealing with a car salesman, this statement may surprise you).I recently traded in my older Pilot for a new one 2011, black. loaded. , got an unbelievable deal, they did all the paperwork and I rolled in one day. I must say that the pilots need Michelins to give you the best performance and handling. LOve my car, love my dealer and love the people....so call me crazy.Mike C.

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Norcott

Aug 4, 2011

I needed an oil change, etc. and was in a hurry. Randy facilitated my service even faster than I expected. I was out of there in twenty minutes. Also the price was lower than the drive-in places like Jiffy Lube. Thank you.

J

jpfmkd

Aug 4, 2011

The service department takes my car on short notice and provides a courtesy shuttle to my work. Additionally the staff is always pleasant, the car is ready as promised and I am consulted if additional work is required.

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oblackstock

Aug 3, 2011

I have been to Brandfon twice to have my car serviced and both times have been incredibly pleased with their customer service and the work done on my car. I don't even live in the area but compared to other Honda dealerships I've taken my car to I've had the best experience at this particular dealership. Both times I interacted with Randy, who is friendly, professional, and responsive. I was even pleased to receive a call after my service appointment make sure that everything was going smoothly with my car. The prices are also very reasonable. I highly recommend Brandfon.

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poppies

Aug 3, 2011

Tom Peters in the Service Department was very courteous and friendly. Very thorough in searching for past repair history of my vehicle. I never have had to take my vehicle back to Branfon Honda to have it repaired again for the same problem. That is a big plus since I have dealt with other repair dealers for my previous vehicles in the past and the work was of poor quality and over-priced for the type of repair done i.e; final bill was not the quoted price.When I leave Branfon Honda I know that the job was done right!Also, I always receive a friendly "hello" every time I am at Branfon from car salesman Nick Pawlowicz, from whom I purchased my Element in 2003, he is the best!

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dwrite

Aug 3, 2011

Long time Honda owner. Presently 3 in our household. Branfon has been head and shoulders above any other experience I've had over 50+ years. Timely, courteous, attentive and caring. Tom Peters, the person I worked with this time, was exemplary, as have been all the others I've worked with here. Estimates are spot-on with no surprises. Extra needed work is fully explained and, in all cases timely. I intend to continue with Branfon service and expect to buy my next Honda(s) there.

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nikkicamp72

Aug 3, 2011

Randy was very helpful and friendly . I experienced very fast and helpful service. my experience made me feel so comfortable walking in receiving such fast and wonderful service .

H

hotpetunia

Aug 2, 2011

The reason I've taken time out from my busy schedule to answer this survey are for the following reasons. When entering the service department you are greeted by a professional who makes you feel at home and your vehicle will be in good hands. Their knowledge and expertise is un matched by other dealers I've dealt with in the past. They get your vehicle in and out in an expedient manner. They also stand behind their work and go above and beyond what you expect. They make getting your vehicle serviced a pleasure rather than a nightmare!

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DFowlkes

Aug 2, 2011

It is such a pleasure doing business with Brandfon Honda. The customers service is awesome and Randy Newton is just absolutely wonderful. Thank you for making this a wonderful experience.

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dremmey

Aug 1, 2011

I was having trouble with returning one of my two leased vehicles.I had already gone back to the dealer I purchased the leases from (Westbrook Honda) and was not satisfied at all by customer service I received,actually with leasing from them or trying to return the Civic. . Because I didn't get any help at the other dealer I asked a friend who he dealt with at Branfon Honda. He gave me the name of the salesman Nick but when I went there he was busy assisting another customer. So Daniel Vargas came up to me and asked if he could help me, I told him I was waiting for the other salesman and he said "ok, but if I can be of any assistance I would be more than happy to help you" So I told him what I was trying to do. He more than gave me the feeling that he was interested in my problem and how upset I was about the way I was treated at the other dealer. He was very professional about the way he dealt with my problem of retuning the lease since I told him my son graduated college and moved away to NYC and didn't need the car anymore and that my finances were stretched because my husband had died 18 months ago. He was very compassionate and made the process very easy. I went home and got the car in question and he had it appraised and within minutes gave me a deal on the return. Where at Westbrook they wouldn't even talk to me about returning the Honda Civic and were more interested in the Honda Accord that I had also leased at the same time as my son's car. And said I needed to pay another $2600 to return the Accord. At the time Daniel and I talked I asked him if I could try and buy out my lease on the Accord, and this I had never ever heard from a car salesman....he said why not finish out the lease and buy it for less at the end....I was floored..never would I of thought he would of said that.I will definitely tell everyone who is looking for a car to go to see him at Branfon Honda..and I will be back there for all my service until my lease is up and then purchased future cars from them...no questions asked. Thank you Daniel for renewing my faith in car dealerships Denise Remmey

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jfitzthom

Aug 1, 2011

Kathryn was a pleasure to deal with. No high pressure and willingly found the color and model I was interested in. She followed up then, and continues to do so, to insure I'm satisfied with the car and the service. Whenever I'm in for service, she finds me and takes the time to visit awhile and offers her services. I would highly recommend Kathryn and the Brandfon dealership to anyone interested in a Honda.Thank you, Judy Thomas

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gulick

Aug 1, 2011

Staff was friendly - very helpful - took my car in when I arrived for my appointment.Suggested but no pressure to do other than what I had requested..Service took less than they had estimated...waiting room clean and neat.

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danny1977

Jul 31, 2011

starter circuit has failed. my email dannypatel141atyahoo.com I drop my car at night.Next morning i got call from randy, he told me about my car problem.I agree and my car reddy in afternoon.Good service.randy is nice person.He explain in deateil.

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mightysidyoung

Jul 31, 2011

I don't believe it was Joe the service advisor's fault since he did not perform the service to my sister's vehicle. Took my sister's accord in for service as usual by appointment even through its called "express service no appointments necessary". Service included Oil Change, multi-point inspection and free car wash. Took over an hour which I did not mine and waited in the waiting room and browsed around the lot with the new cars. However, when I got the car back, car was not washed, Oil Change Sticker was not updated with new sticker. Went to check under the hood to make sure oil change was atleast performed. Which was. Possibly this one time only I hope. Will follow up another review if it happens again. This is not the first time I brought the accord for service here. Thanks

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AJSaw

Jul 30, 2011

Came in for an oil change and routine maintenance. The waiting room was clean and comfortable, although I wish they still had the free snacks available. My service advisor was Randy Newton, I found him to be knowledgeable, helpful, and attentive. He took a low pressure approach when suggesting additional maintenance, which was appreciated. The wait time was reasonable, especially when considering it was lunch time on a weekend.

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eveostrowski

Jul 30, 2011

Randy is very professional, helpful and extremely nice as are all of the other service department staff I have ever dealt with. A couple of problems were noted at my last service and along with it a quote for the work to be done. I returned for that service and paid what the quote stated previously.

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Chastogo

Jul 29, 2011

Great dealership with employees who understand the value of customer service. Each member of the team worked overtime to secure our new vehicle and Joann came in on a vacation day to do the delivery... Outstanding!

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Jurczak

Jul 29, 2011

I came into Brandfon Honda for my 5,000 oil change today and was greeted by Randy Newton, whom I found to be courteous and accomodating when he asked me the reason for my visit today. I advised him that I would wait for the oil change service to be completed and Randy said I could wait in the show room lounge and would be advised when the service was complete. In about a half hour the service was complete and Randy brought me to the cashiers office and explained the performance done and all the findings they had found on my vehicle, which by the way were all good.

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roseannem

Jul 29, 2011

Tom, the service associate, was very accommodating and knowledgeable of concerns. He was dedicated to getting the job done properly and ensured that before I left, everything was to my satisfaction.

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PeterSue

Jul 29, 2011

We have bought our two most recent Hondas at Brandfon, and have them had them serviced there ever since. With their excellent service, the two cars may last forever. Randy has always been extremely courteous and will stay on top of any problem - there have been very few - until it is fixed! They are pricey, but you really get value for your money!

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kathleenbelle

Jul 29, 2011

I have never had a bad experience at Brandfon. This last visit was great. Everyone was very friendly and informative. I went to get dvd fixed in our car, they gave me the name and number of place to get it fixed because it is not a honda dvd. Then asked if they could do anything else for the car. So I got my oil changed for the lowest price ever. Cudos to Brandfon! Will always go back.Kathy Pugliese

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Donaldrondini

Jul 29, 2011

Fast friendly service---Randy was at my car as soon as I pulled into the garage--He was very friendly and accamodating--so I cant spell!!!---The paper work took seconds and I was on my way---I returned earlier than I thought I would and the car was ready and washed besides for no extra charge----The price was very reasonable---I truly think this dealership is the best I've ever dealt with and I've been buying cars for 45 years!!!

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eshirey

Jul 28, 2011

I recently bought a new Honda Accord from Joel DelMarco. Not only was he very warm and friendly, but extremely knowledgeable. The dealership did not have the model I wanted in stock, but it only took Joel a few days to locate one somewhere else in the state. Before I knew it I had my brand new car, in the color I wanted. He also didn't waste my time with a lot of back and forth with the price. He just came out with the best price he could give me, and I appreciated that. I was then introduced to Rob Cottingham, who went over the financing with me. He was also warm and friendly, with a great sense of humor. He explained the extended warranty plan they offer, as well as the Simonizing service. There was absolutely no pressure to buy. Both of these men were very professional, and a pleasure to work with. I would highly recommend them to anyone who asks. Oh, one more unexpected plus -- the following day I received a phone call from the dealership owner, Mr. Brandfon himself. He just wanted to thank me for my business! These are the things that make great customer service.

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jdraynor

Jul 28, 2011

I had a very busy day planned and car shopping was about 10th on my list. After hustling errands all morning I walked into Brandfon Honda expecting a long and extended process. I came in right at lunchtime, I'm sure Daniel was about ready for lunch himself. But he is a true salesman, he dropped what he was doing and immediately engaged me in a discussion about my car and what I was looking for in a new or used car. He was helpful, refreshingly honest and easy to talk to. He showed me several used cars, pointing out the features, benefits and the pros and cons of each model. He even took the time to help me look over each of the vehicles issues so I could make an accurate and informed decision. My experience with some sales people is that they try and hide faults or issues, creating a lot of disappointment when you get home and find out that your big new purchase is a dud. Daniel was honest and flexible when approaching my concerns, he came up with options to overcome all of my concerns. After spending time looking at some used models, I was walking past a couple of new models and saw one that had all the features I wanted. When I mentioned that to Daniel, once again, professional that he is, he didn't skip a beat. Within minutes I had a second proposal in front of me. After just a bit of work with Daniel and the Manager on the numbers, I needed a minute to compare the two cars and make a final decision. Daniel picked up on that without so much as a word from me, he brought me some refreshments and gave me some space to walk back and forth looking at both cars. I think I wore a path across the parking lot while making up my mind. In the end, it came down to security. While Daniel had pointed out all the benefits of the certified pre owned process(added warranty etc), he also mentioned that if you keep a car long term, then low miles are important. I have purchased two other new cars in the last 15 years and I still own them both. So this is a car that I will likely own for many years to come. It will also be my third and by far my nicest Honda(previously owned a prelude and an accord coupe). The thought of driving every mile on the odometer and knowing that I will have the great reliability longevity that Hondas are known for was the final straw. I bought a new 2011 Accord Sedan, Special Edition. After I finished with Daniel I spent some time with Rob Cottingham in the business office. He was great to work with and really up front about the options. In just a few minutes, we had sorted through the deal, added one extra item(vehicle finish) and wrote the whole thing up. I was very happy, sometimes the finance guy can seem like they are pushing options and sneaking things in on you. Rob was helpful, honest and easy to deal with. He was a salesman also and did a good job selling me the things that I wanted and listened to my concerns when I didn't want something. After that, Daniel went over the car with me and I was on my way. All in all a great experience. I would buy another car from Brandfon in a heartbeat and will be recommending them to family and friends. Thanks Daniel and Rob for an easy and comfortable sales experience.

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luvdisshel

Jul 28, 2011

today I was in for a quick service, oil change only. I was in and out in 1 hour, and my service rep, Randy was efficient & friendly. There were other service reps around who were also friendly, a good feeling.I must admit that in the past, I had been in for other services at this dealer where I had to wait an extemely long time. I do feel comfortable going to this dealer and feel they treat me well.

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Jmary2005

Jul 27, 2011

Tom Peters (service adviser)was very pleasant to work with. He took the time to explain the estimate of the total cost associated with the maintenance for changing a timing belt on my Ridgeline and the importance of changing the water pump and belts at the same time. He also advised me aware of the current discounts that the dealer was advertising associated with this maintenance. The cost estimate for this maintenance was very close to the final cost. Two of the plastic screws that retain the plastic molding in the engine compartment was missing. Although, there are other fasteners retaining the molding this did not affect the retention of the molding.

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ccmc1448

Jul 27, 2011

Came in for routine service (lube, oil and filter).Service was prompt and Mr. Newton was extremely helpful, courteous and capable.He answered my questions and completed the service promptly.

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Arsenaulta

Jul 27, 2011

I bought my car at BranfonHonda and get my oil changes here. Everyone is always friendly and helpful. I never feel they try to push you to buy or use any services. It is a great environment! When I am ready to buy my next car, I am sure I will get it there!

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davidjcarofano

Jul 27, 2011

Dealership is the best! This is my 3rd Honda from here and I will never buy another Honda without coming here. Joanne is the best!

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SNC1788

Jul 27, 2011

I brought my car in to get scheduled service. The service was completed quickly, and the service representative was very communicative and made the experience simple.

JM

joanne martin

Jul 27, 2011

I HAVE BEEN WORKING WITH JON SINCE I STARTED SERVICING MY CAR AT BRANDFON. HE IS ALWAYS VERY HELPFUL,COURTEOUS AND PROFESSIONAL. HE KNOWS THE SERVICE HISTORY OF MY CAR AND IS ABLE TO RECOMMEND THE PROPER SERVICES IN A TIMELY MANNER.

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ljsparkleee

Jul 27, 2011

I came into Brandfon on a mission to purchase one particular Honda Civic. Kat was great. She took me on a drive around town and I quickly agreed that that was the car I wanted. We did paperwork within moments and I was in my car the next day!!!

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xiaoshan

Jul 27, 2011

I brought my car in for a regular service and a couple of other concerns. The service staff were quite expert in teasing out the nature of my extra concerns and very creative about finding inexpensive or, in one case, a free solution to my concern about my car. I had no sense that the service staff were trying to up-sell, only that they wanted to help me resolve my concerns in the most efficient and inexpensive way. It is refreshing to encounter such reasonableness.

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davealmail

Jul 27, 2011

Brandfon service department has always been friendly, accommodating, eager to make me a satisfied "client". Work done has always been done well (never had to have a fixed problem redone). I don't know how their prices compare with other dealers or non-Honda service shops, but their pricing has been fair within their own pricing system.

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monkey11

Jul 26, 2011

As always this service department is nothing but outstanding in every way. Friendly, efficient, responsive - who could ask for more. I may buy a honda as my next car just so that I can continue to be able to count on this kind of customer service. They are the best!

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newhavenprof

Jul 26, 2011

Great experience--speedy, friendly greeting at the top of the visit, first thing in the morning (7:30am). Service advisor Randy was thorough and cordial. Waiting room is nice with plenty of natural light and wi-fi. Oil change, alignment check, an effort to fix my key remote (they replaced the battery, but it turned out that wasn't the problem, so they didn't even charge me for the battery). They did a great job. Have to give them 5s all the way.

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rroy55

Jul 26, 2011

They treated me with professionalism and excellent customer service.Even though I live in Milford and could have gone to another dealer, I'll travel to Brandfon to get my service.Thank you!

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yingjia78

Jul 25, 2011

I went to Brandfon Honda for a routine oil change without a prior appointment. The service advisor who attended to me was very professional. The price was really great also, as I was given a discount. The servicing was completed on time as well. I also liked the free WiFi and coffee, which made my wait feel much shorter.

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bryanlarrow

Jul 25, 2011

I rated my expirience as a great because I did not have to make an appointment for service. When I arrived at the dealership I was helped right away. I explained what I wanted done to my car and the representative asked me to wait. He told me the price of the services I asked for up front. While I was waiting he confirmed the car was being fixed. The wait was resonable without an appointment. He reviewed the services performed onthe car, confirmed the price being charged which was the same as he told me up front. He thanked me and I was on my way.

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rictfriend

Jul 25, 2011

Jon and the dealership are very accommodating, they are always there when I need to bring my car in for service or for a quick check.

NT

Nancy Tingley

Jul 25, 2011

I had a problem with my car again over the weekend. I drove it to Brandfon without an appointment. I was afraid to drive it any longer without being looked at to determine the problem or cause any additional damage. Randy Newton waited on me as soon as he was finished with another customer. He immediately went to my car to listen to the problem and saw to it that my car was serviced most promptly. The problem was identified and the part replaced. Randy met me when the work was completed and explained what had been done. I left there feeling very confident that my car was fixed and I would not have to worry about driving it again. Thanks to the service department for the prompt and courteous service. Thanks to Randy Newton for the immediate attention. I highly recommend the service department at Brandfon. Thanks.

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cone_s

Jul 25, 2011

I have been servicing my accord since last year and I am very happy with their service. My last service advisor was Sam Albitz and he did a good job in explaining everything and taking care of my accord.

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cg1653

Jul 25, 2011

Professional, courteus, Made the experience fun, would highly recomend to anone looking for a new or used car, plus a lease car. Will return in the future.

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Lisaue

Jul 23, 2011

Always excellent service! I am always greeted in a sincere way. The service people take time to explain the needs of the car. They never seem to try to take advantage.

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boback

Jul 22, 2011

Time estimates as told by representative. Offered rides home and water. Personnel were all professional and courteous. Would use their dealership again. Thank you for your service.

J

jasonhalpern

Jul 22, 2011

I would recommend this dealership to friends and family. The service provided was very good and timely. I appreciate having what was done to my vehicle explained to me when I picked it up.

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MLP888

Jul 22, 2011

I went to do an express oil change on my car. This is the first time I go to this dealer and Amanda Stonebank was Very knowledgeable, polite. It was a Very good service. Thanks!!

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ifkovic

Jul 21, 2011

I was taken immediately when I drove in for an express oil change (no appt.) and dealt with a very accommodating service person. Other salespeople were very friendly, also.

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pdurante

Jul 21, 2011

I called and made an appointment for an oil change. When I arrived at the dealership(I was on time) there were several cars there for various reasons so I thought I waws going to be there a while. I told Randy Newton I had made an appointment just to avoid a lengthly delay. He took my car and I was out in less than 1/2 hr.Great Service.Patricia Durante

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cgzhao

Jul 21, 2011

1, close to New Haven where we live.2, the service advisors are polite and ardour, they think what I think about the car.3, responds are prompt, I order the parts online, and the department respond earlier than I supposed.4, the prices are reasonable.

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pmgarrity86

Jul 21, 2011

The staff was friendly, helpful and efficient. Price seems in range of what I am looking to pay as well. They accomplished everything I was looking to do in my visit.

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rwhit2

Jul 21, 2011

the customer service is great at branfond they are very helpful in answering all questions. the work is good that they do on the cars my car has ran great and i have had the car for about three years now. there very friendly and the price is pretty good for the great quality of work that is done.

FM

Fanya Mayzlina

Jul 21, 2011

I glorify the great job of the manager Earl Mastr and service's agent Ramdy Newton.Earl, as a manager, takes a nice care of his department, demanding responsibility and a high standard of quality of the support of his department. In addition to an extremely benevolant atitude to the customer, Earl creats a nice atmosphere of trust to the service at Brandon Honda. He is always among the customers in a waiting room, asking them how they feelor whether they have questions. Such service always attracts people to this place from the different part of the Connecticut. People come here not only for emergency, but also for the fundamental repairing their cars, prolonging their longivity. I also impressed by Ramdy Newton's job, who is always either at his service desk or tslking to the customers at the waiting room. His serious attitude to the needs of the customers, working in unity with technicians, bring the results: to aquire the highest level of the service. His responsibilities to his duties and care of the customer's need awaken trust to his personality and hope that all the problems will be solved succeessfully.I am a customer, whose Honda Civic (1992, is on the service at this place more than ten years. This car is a member of my family. With the help of the technical support its longivity will be extended: it runs like new. The success of both Earl's and Ramny's job will bring the wishing fruits.I wish both Earl and Ramny a great success in their noble job.Fanya MayzlinaMayzlinafataol.comTelephone: 203-495-8849

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zboston83

Jul 20, 2011

I purchased a used vehicle (not a honda) a little over 6 months ago. My sales associate was awesome and the business manager was helpful, hard working, and attentive. My issues are this though: with-in weeks of buying the car the entertainment system FAILED and a clunking noise in the rear of the vehicle. I was told the entertainment system wouldn't be paid for, at best we could do a 50/50 split because it wasn't a safety concern. The clunking noise that i mentioned was diagnosed as an issue with the front right tire, but the noise persisted after being fixed. Come to find out it's a worn out control arm in the REAR where i mentioned the noise was initially coming from (too late now that I have no warranty). My advice to you is this; only buy a HONDA from a HONDA dealership, and a BMW from BMW dealership, JEEP from a JEEP dealership, etc. It's clear that the attention paid to other vehicles on the lot lacks if it has no HONDA emblem visible. Again, the sales and finance manager were great, but the used car manager could have done a little more to a.) make sure things were good before selling the car, and b.) being a little more accommodating to issues that happened with-in days and weeks of buying the vehicle.

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bobndenise

Jul 20, 2011

Daniel Vargas took care of the sales end of our car buying experience at Branfon Honda. We were very happy to deal with a genuine,honest,and good natured salesperson that was happy to let us go at our own pace yet be right there one step ahead of us to answer any question or address any concern that we brought to his attention. During our negotiating process, he clearly relayed our expectations and worked with the Business Manager to get the deal that we wanted. He is an asset to the dealership and is one of the reasons we will be coming back for our next purchase.

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29Maltby

Jul 20, 2011

Simple oil change. 1 hour later I heard "Having difficulty getting your vehicle on the lift" 1/2 hr later I left without service & peace of mind. I went to Valvoline the next day 20 minutes later my van was service fluids checked and tires rotated. My Odyssey has been service at least 5 times at Brandf-up and now I'm wondering if my oil has ever been changed or I was I just charged??? By the way even when appoinments are scheduled I have had to wait 2+ hrs that's insane... actually having returned for that service was insane. I have already sought out another dealer and shame on Earl for asking for feedback after I already provided it face to face!

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esammarco

Jul 20, 2011

Went to the dealer to fix a problem with the key remote. Randy told me about a recall for the key, said it would take about 45 minuets. All was fixed on time key works great.Thank you all please keep up the great work

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Lamberti

Jul 19, 2011

I would like to compliment Kathryn Woodford on her professionalism. She responded to my inquiries promptly and comprehensively. Let me point out that in my dealings with other dealerships, none exhibited these characteristics. The others did not reply in a timely manner nor did they provide answers to my specific questions. Kathryn provided all the information I needed about the car I was interested in, and she also offered additional models for me to consider. I will recommend her to my friends and relatives.

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mimi0611

Jul 19, 2011

The staff of the Branford Honda Dealer are very nice. The service is great, and they take their time on making sure your car is in perfect conditions.

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kate aiken

Jul 19, 2011

Kathryn Woodford was extremely friendly and very knowledgeable about the car I was inquiring about. Unfortunately I was not able to purchase the vehicle, but whan ready to, I would contact Kathryn to purchase from her.

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drenee7

Jul 18, 2011

Chris S.made this the easiest car purchase of my life. He was responsive and did not waste time. He exceeded our expectations.Matt Goodwin handled our financing in an efficient and professional manner. He clearly outlined and explained all of our financing options.

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mcan2352

Jul 18, 2011

The dealership was no pressure and sales staff was professional and courtesy while providing a great environment.Sales staff was able to answer all our questions, while making themselves available to any questions in the future.The following day we were contacted by the owner of the dealership, who thanked us for buying the car from his dealership. The only reason a call came because he was unavailable when we picked up the car, as he generally speaks with and thanks all new owners. I have never had such an enjoyable car buying experience and would recommend this dealerhip to anyone.

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raymond sammarco

Jul 18, 2011

Don't walk, run away from this dealer. They could not possibly be less interested in doing a good job or caring about how the customer is treated. Service and attitude have gone down hill so much I would go anywhere else but here for my future purchases and service.

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M. Estabrook

Jul 17, 2011

My Husband and I couldn't be more pleased with our 2008 Pilot! Bob Karcich did an amazing job finding exactly the right car for our family. He was able to get us everything we wanted and more in a car well within our price point. He was personable and professional in all of our interactions. We couldn't have asked for more in a salesman. Rob Cottingham was also great to work with. He promised and delivered on a fantastic interest rate. Both men were extremely thorough and completely answered every question we had. I would highly recommend anyone in the market for a Honda to go visit these two individuals at Brandfon Honda! Thank you!!!

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stock123

Jul 16, 2011

This dealer is the best dealership I've worked with. They take care of car with respect and professionalism. Service is good too. I always go there for routine service.

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RSUT

Jul 16, 2011

My relationship with this dealer is very good.I feel that the employees really care and are very customer service oriented,and friendly.We have purchased 2 new vehicles from Brandfon and you cannot beat the vehicle prices,and I received top dollar on my last trade in.There are 2 other Honda dealers near me in Stratford,but they dont compare at all to Brandfon Honda.I have over 30 years of auto adjusting in lower Fairfield county and Hartford county,and have dealt with every dealership,from New London to NY,and I have never found a better dealership!

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RKuziel

Jul 15, 2011

I have been a customer of this dealership for 4 plus years. Every visit has been pleasuable and stress free. Al associates are always very courteous, polite, and knowledgeable. The building is always very neat and clean and service is relatively quick.

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Fisher97

Jul 13, 2011

This dealer take care of your car care issues which i like. But i wish people at the front desk were more courteous and acknowledge their customers and not keep walking away not even saying someone wil be with you as soon as possible.Other wise the service is Great.

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buttons1950

Jul 13, 2011

I bought my first honda in 1994 from Brandfon when they were in New Haven, the move to Branford was great since that is where I originally was from. I have since purchased 3 more vehicles from this dealership and would not go anywhere else.

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jackiewoodin

Jul 13, 2011

I purchased a 2012 Honda Civic from Kathryn Woodford yesterday and I have to say that it was such a pleasant experience buying a car from Kathryn. She made every step of the process extremely easy for us (beginning to end). She answered every question and was thorough and prepared. She took her time with us pre and post purchase, even spending significant time with us in the car after the deal was done to teach us how to use all of the new features of the car. We are return buyers to Brandfon and I honestly thought that our first experience 3 years ago could not be beaten, however I was pleasantly surprised again this time. Being from Beacon Falls it would have been much easier for us to use a dealer closer to home, but due our past & present experiences in working with Kathryn at Brandfon I strongly recommend this dealership & Kathryn Woodford to anyone interested in purchasing a Honda in Connecticut.

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MARGESHONDA4

Jul 13, 2011

I HAVE PURCHASED SEVERAL CARS FROM BRANDFON HONDA, NICK, MY SALESMAN HAVE ALWAYS BEEN GREAT. I'VE NEVER HAD A PROBLEM WITH ANY OF MY HONDAS. BUT, I KNOW IF THERE WERE A PROBLEM I COULD ALWAYS TRUST BRANDFON HONDA TO FIX IT THE FIRST TIME & FIX IT CORRECTLY. THANK YOU BRANDFON FOR ALWAYS BEING THERE FOR ME.

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pmp

Jul 13, 2011

Always dependable. Due to exceptionally high volume of driving, my Civic Hybrid requires regular maintenance to keep me running. Randy Newton goes above and beyond to provide excellent customer service. Thanks.

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lolosa

Jul 12, 2011

The sales staff, especially Ali Raza, were incredibly accommodating and went out of their way to help me get the car I wanted at a price I could afford. Great staff. Great service.

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blackaccord

Jul 7, 2011

I'm not the type of person, who likes to send all day at a car dealership. Let me just say, I was surprise to hear back from the dealership so quickly.( requested test drive via email) Once appointment was made, it was smooth sailing :) The vehicle was in great condition and drove well. The whole process was fantastic and pain free. Yes, even the finance dept. Brandfon Honda you have a well organized dealership. Keep up the great work!!!!! your customers will always return.

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csawicki

Jul 7, 2011

Kathryn was very friendly and willing to help with everything we needed. She worked very hard to be sure we were happy with our purchase and got the best price we could.

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fortune2o3

Jul 6, 2011

I purchased a used car with a problem in the Stereo Unit which rounded out to cost about $800. The service department handled the situation very efficient and was extremely friendly during the process. I would highly recommend maintaining your car through their service department.

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Pburns6

Jul 5, 2011

I had a great experience dealing with Brandfon Honda and Daniel Vargas. He gave me all the facts so I could make an educated decision about buying a car. He was very knowledgable and easy to speak with. He had great customer service and gave me time to make my decision. He was honest and upfront always with me and that helps someone to feel comfortable in making right decision for themselves. I would refer others to him and go back to him if looking for a car definitely. I hope he is recognized by Brandfon Honda for his commitment to excellence!

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Tainesha

Jul 5, 2011

Customer service was great they met me at the door,they worked hard to get me into my 2011 honda,the friendless was great as well it felt as if I was at home.my price is great and my overall experience was also great my sales person kathryn woodford is the best person that ever came into my life, I will sure buy my next car from brandfon honda and will sure send people .

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Karen91

Jul 4, 2011

I had an outstanding experience working with Joel and Rob went out of his way to get me financing. I am 53 years old and have bought a few cars. I have never had such a great experience with a car dealer. I also drove 40 miles to Branfor. There was no pressure. I told them the price I wanted to pay and they put the deal together in 24 hours. Rob should definitely be recognized for his outstanding service.

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Gregory22

Jul 2, 2011

I hate going to dealerships because most that I have been to, aren't really looking to find what you want. They are only trying to find the easiest path for themselves to get you in a car and out the door. I was shocked by the customer service provided by both Daniel Vargas and Matt Goodwin. I couldn't be happier with how well they helped me every step of the way. If I get a car in the future, I would definitely want them to help me again and here is why. I called the dealership and spoke with Daniel. I asked about a car and he returned my call within a reasonable time about it's availability. I told him what I was looking for and he never tried to upsell me on something else. He helped me get exactly what I wanted. Since I live in New Jersey, he gave me directions to the New Haven train station. Then he went and picked me up from the train station and brought me to the dealership. He was to the point and like I said, just focused on what I wanted. Before I came up to the dealership to finish the paperwork, I received a call from Matt Goodwin about the finance special that was going on with Honda for July 4th. Most dealerships don't call you and let you know you have a better option and could pay less on interest. I appreciated that phone call a lot. When I was filling out all the information with Matt, he was open to having a small conversation while still effectively explaining all the paperwork to me. I don't like it when someone just puts a bunch of papers in front of you and doesn't have a personality. So I was very pleased with how Matt helped me through all the paperwork. He also gave me options for warranties, lojack, etc and let me choose what I wanted and didn't push me on anything. Overall, I can't say enough about the whole process being so smooth and satisfying. Thank you Daniel Vargas and Matt Goodwin once again. I have your card when I am ready for my next car. :)

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miloram

Jul 1, 2011

Chris greeted me immediately and was not pushy at all. I was referred by a friend and met the Business Manager, Matt Goodwin, at that time as well. It was about 20 minutes before closing time on a Saturday and he stayed a few minutes late to get my information. He emailed me prices on Monday which were well below the MSRP and below what Kelly Blue Book, Consumer Reports, and Edmunds said were good prices to pay. We communicated by email and telephone. The moment Honda offered 0.9% financing, Chris was sure to contact me to let me know. The waiting area is fabulous as I had to bring my 8 year old son with me the night before to go over final details and get a price for my trade-in. Chris made sure we had everything done the next day and even drove to Rhode Island to get the vehicle I wanted. Matt made the paperwork easy and within an hour I was done. Brandfon was amazing and since I had time constraints Chris asked me to come back so he could show me everything the car offers and how to program items. The owner took the time to call my house the next day and apologized for not being there to meet us personally when we purchased. This dealership is honest and brought me back to buying a Honda. It had been 15 years since I purchased a vehicle and it was the best experience.

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nancymann

Jun 29, 2011

As a female who knows nothing about automobiles, I trust Jon Carter to understand and explain to me what repairs my car needs done to remain in safe running order. I actually did some detective work and followed Jon from another dealership that is located a lot closer to my home. When I have limited funds, Jon will advise me as to what repairs are most important to do immediately. How rare that experience is today. In the truest sense of the word, the customer's needs come first!In addition,Jon has a kind, thoughtful manner, with conscientious, timely follow through.I keep my cars well into 200,000 miles and I attribute that to Jon's high level of dealership repair, as well as the Honda being an excellent auto. In my book, he's the man to work with.Nancy Madison

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steveburke

Jun 28, 2011

John Carter is probably the most trustworthy, friendly and knowledgeable automotive customer service advisor I have ever met.His advice on maintaining the life and safety of my Hondas has been invaluable. The fact that he chooses to work at Brandfonleads me to trust the dealership enough to consider them for my future car purchases.

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rn324

Jun 28, 2011

this dealer is a true super genuine five-star dealer. It means this dealer does not take advantage of its customers. You ONLY have your car serviced when the signal shows up on the gadget to remind you. This dealer is may be the last remaining car dealer that still uphold honesty and sincerety to their customers. I just wish Honda is aware and appreciate this dealer.

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oehrlebirdz

Jun 26, 2011

Very pleased with the entire process of buying our new car, from start to finish. It was the easiest and most pleasurable car buying process we have ever experienced, and we got a great deal. We look forward to purchasing another vehicle in the future with Brandfon!

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nels267

Jun 26, 2011

Our car was recently totaled by our insurance company so wanting to have to purchase another car was not a pleasant one. Joel showed us two cars and we just couldn't decide. He was very receptive to our needs and our need to take time to make a decison. He was not pushy at all. We purchased a Honda Element which has a sunroof without a screen. We are expecting our baby girl in October and expressed our concern of not having a screen causing the sun to shine on our baby. Unfortunately Honda had discontinued the shade and Joel was unable to find one. When I asked Joel to drop the price of the car since we'd now have to purchase an aftermarket screen he informed us he'd already dropped the price. He truely showed us his level of integrity. not a common trait you find in dealerships. Thanks Joel.

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Ray Bavaro

Jun 26, 2011

Tom in Service always remembers me, past issues with my vehicle and answers my questions about vehicle maintenance with accuracy, courtesy and efficiency. The service is always done on time. Waiting area is friendly and inviting. Tom usually finds me in the waiting room and seeks me out to let me know when my car is ready and what the mechanic found, as well as any recommendations from the mechanic.

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dirm00se

Jun 24, 2011

We had a very positive experience from the time we entered the dealership. No one was pushy. Everyone tried to be helpful and eager to provide whatever help that they could. This is the way it should be done!

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cpol29

Jun 23, 2011

Went into the dealership for some work on my lease and decided to buy the car out. I was waiting longer for them to fix the car then i did to handle all of the paperwork. Rob C was great, answered all of my questions and got me all taken care of in under an hour. I would definitely recommend Brandfon and hopefully you have the pleasure of dealing with Rob like i did.

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mgillo13

Jun 22, 2011

I have been doing business with Brandfon for a long time now,and each time its a pleasure. I have been using one salesperson Joann Panzo since the beginning,,she is very knowledgeable,and friendly, and seems to know what I need...I have sent many family and friends to this dealership, and most have made great deals there,,,its a really nice place to do business..

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DaveKilleen

Jun 21, 2011

Randy was very helpful. He always advises me as to the service necessary for my car and does a very good job of explaining the work that is necessary. He never seems to recommend work that can wait till the next visit, which I like. I feel he is honest and helps me out like I was a member of his family

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rosofsky

Jun 21, 2011

Very good service. We appreciated that we were able to find a car on Saturday, and then were able to drive it off the lot on Monday.

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ktsullivan53

Jun 19, 2011

it was the best car purchase experience i have ever been part of. kat wodford could not have been more helpful. kat was curteous, knowedgeable, warm and friendly. kat provided the most thurough and complete vehicle walk-thru i have ever had. matt goodwin was exceptional. he made the purchase closing process, clear and understandable. we would like to thank both of them for their efforts and patience. whoever hired them should be complemented for his/her decision

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jason85

Jun 19, 2011

My son was sold a pre-owned Van from this dealer, for 11K that is not worth 3K never mind what he paid. This Van should have gone to the junk yard not sold to a trusting buyer. Everything that was wrong with the Van was told to service while under warrenty. But they just found every way they could to get out of fixing it. I had to bring it there every week, and it took all of the 60 days to get only part of the repaires done. Every gasket on the engine was no good, and I beleve all the cylinder heads are no good. Used to be fixed like new that's what the while on hold recording says, you got to be kiding. Junk yard buy at your own risk is what it should say. I would not buy a grape from this dealer never mind a car.

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lynettesplace

Jun 17, 2011

I CAME IN FOR SERVICE ABOUT A FEW WEEKS AGO, AND THE PERSON I DEALT WITH RANDY NEWTONHE WAS VERY PLEASANT TO DEAL WITH, I ALWAYS DEAL WITH RANDY, THE REASON I COME TO THIS DEALER IS FOR THE SERVICE AND THE COMPETIVE PRICES, RANDY ALWAYS ADVISE ME WHEN I COME IN TO THIS DEALER, AS TO WHAT I NEED AND WHAT I DO NOT NEED, KEEP UP THE GOOD WORK, AND SEE YOU SOON, BUT NOT TO SOON. THANKS AGAIN

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johollow

Jun 16, 2011

Went to Brandfon, my local Honda dealer, for a regular oil change. Actually, it wasn't a "regular" change, in fact, but one that I was reminded to take by a polite e-mail from Brandfon that I was overdue for an oil change (I was). I called Service to make an appointment and got my first choice. When I arrived I waited for all of 2-3 minutes for assistance (no one was sitting around idly, I just happened to be the third person in line at that time). Randy Newton took care of me, listened to my needs, looked up an online coupon that Brandfon had sent to me, and then offered me a different but very reasonable price since the car I was bringing in was not included in the offer (I missed that detail). He also entered in my concern about a loose bolt on the passenger seat and offered a free alignment check with the service. The oil change was done very quickly but it turns out that our wheels were out of line. That repair, also reasonably priced, was tended to while I waited. That took a bit longer but since the waiting area at Brandfon is so nice--and has free wifi--I was able to get a lot of work done in the time that I waited. Excellent.When the car was ready payment was fast and easy. The car was waiting for me out front and the loose bolt on the passenger seat rail was taken care of, no charge. It wouldn't have been much if they had charged me but it was nice to know that I wasn't going to be nickeled and dimed by Brandfon. This is why I keep coming back. Great service. Very professional.Oh, and when I walked to the front of the dealer to get to my car I was welcomed with a freshly washed Honda. Nice touch.

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wkrauchick

Jun 13, 2011

The friendliness and professionalism of Randy Newton. He greeted me, got my car in to service very promptly and then was able to quickly get a front-end alignment which helps me get the most out of my tires. Then Randy made sure I knew my vehicle was completed. The cashier was talking to a co worker so Randy even cashed me out so I did not have to wait. He is a true asset to the dealership.

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amendolamike

Jun 11, 2011

Our second new Accord purchase from Joanne,a pleasure to deal with. Finished my paper work with Rob,who was informative and also a pleasure to deal with!

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alyssadh

Jun 10, 2011

I had a wonderful experience at Branfon Honda. They met our expectations on price, friendliness, customer service. I would deffenitly recomend Branfon Honda in the future, and will plan on going back for another car!

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equag

Jun 9, 2011

I love everything about Branford Honda. After looking at other dealers I decided to buy my new car at BranHonda because of friendliness, customer service and best pricing. I continue to do business here for service. I can count on immediate attention with or without an appointment. They give me a ride home if I can't wait and they pick me up. Work has always been well done'

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krissy8181

Jun 8, 2011

Today my husband and I went to Branfon Honda a received wonderful service from Daniel Vargas. The process of returning a lease and getting a new one was quick and painless. This is our second time dealing with Mr.Vargas and will keep going back to him. We will tell all our friends and family about him. He is an asset to Branfon Honda. Honda should be proud to have an employee like Mr.Vargas, we felt at home while looking for our new car and the short wait we had while our car was getting perfect for us to go home in. Thank you Daniel Vargas.Kristin and Dan

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geova

Jun 8, 2011

I have purchased two vehicles from Brandfon Honda and it has always been a pleasure to deal with them. Daniel Vargas is an excellent Sales Consultant. He knows what he is doing. His a friendly, nice guy. Matt Goodwin is a dedicated person who really enjoys doing his job. He went over the offered warranties and explained everything about each package. He even listened to us and answered all our questions. He is a cool guy. Overall, I really enjoyed my purchase of a Certified 2010 Honda Pilot Touring. I would highly recommend Brandfon Honda to anyone who is looking to get a good deal on a new or used Honda. They are the ones. Thanks guys!

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Mia2001

Jun 8, 2011

My wife and I had previously purchased a Honda CRV from the dealership. Matt DeMarco was the sales person we dealt with.He was very knowledgeable about all of Honda's products and was willing and able to answer all of our questions. When we were in the market for a new Honda Accord we went back to the dealership and worked with Matt to find the car we wanted. Due to the problems in Japan finding the exact one we wanted wasn't easy;however,due to Matt's efforts we were successful.When the time came to process the paperwork Matt Goodwin was able to take us through everything making sure that all our questions were answered. When the time comes to purchase another Honda we will surely return to see Matt.

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ocomolo

Jun 7, 2011

Both Matts went out of their way to explain every aspect of the car and Matt DiMarco showed us how every possible button or adjustment worked on the car. His low-pressure sales manner made it a pleasure to purchase a car from him and I will recommend him to friends just as my friend sent me to him.

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luisrcastillo

Jun 7, 2011

This dealership is great. Lots of options when shopping for a new car and the negotiation process is smooth. What I loved the most about this dealership was the corteous service, starting at the front desk and ending with the sales manager Rob. I also loved the fact that there was no pressure into selling additional options. The options were encouraged but I never felt any pressure to buy which you don't see these days.The salesman I worked with, Chris Sementilli was awesome. He's a very professional and great guy. He knew the vehicle very well and did assist me with the basic settings once I got my brand new Pilot. Chris promised me the best, easiest and smoothest car shopping experience and he sure did. I highly recommend this dealership to everyone.

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mnardella

Jun 3, 2011

Joanne is a not pressure sales professional and a joy to work with. A test drive with her and you are sold. I wanted to walk into the dealership with my wife and kids test drive the car and buy it if the numbers worked out and be done in under an hour and a half -- and she was ready and we did the deal in the alloted amout of time.

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mgates

Jun 2, 2011

Definitely recommend this dealership. Corey was wonderful to work with. He answered questions and really connected with us. This was our first Honda purchase, but definitely not our last! He showed us how to use the car along with all the little detail qualities. The dealership really went above and beyond to make sure we had the car we wanted. It was a great experience!Thank you!

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tgoose

Jun 2, 2011

I had the extreme pleasure at the branford hona dealer to have Daniel Verga to help me purchase my new honda, he was such a gentleman and helped me make the right decisions ,I will surely see to it that my friends who are looking for a honda will see Daniel I really trusted his judgement I wouil like to thank him again

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ehepler

May 31, 2011

My Accord started having engine trouble late at night during a trip from New Jersey to Boston, and Brandfon happened to be the nearest dealership. I left my car and keys in the late night key-drop, and continued on in another vehicle.Brandfon's service was unbelievably conscientious, especially as I was a new customer and, as a New Jersey resident, was not likely to return soon. Joe called me the next day around noon to let me know that they'd **already** identified and repaired the problem, and that it was entirely covered by warranty and wouldn't cost me anything. Joe also managed to figure out how a way for me to pick up my car on my drive back through Connecticut, even though it was the Sunday before Memorial Day and the dealership was closed.Brandfon service made what seemed like a disaster into a totally painless experience. Thanks so much! I would give this dealership my highest recommendation to anyone in the New Haven area interested in purchasing or servicing a Honda.

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momgrabber

May 31, 2011

This was probably one of my best experiences with a car dealership. Bob Karcich and Matt Goodwin were extremely helpful, professional, knowledgeable and pleasant to deal with. Phone calls and e-mails were answered expediently and I was made to feel that they truly cared. I would highly recommend Brandfon Honda and certainly would return for future purchases. Thank you for such a pleasant experience!

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jgp267

May 26, 2011

I haven't dealt with sales here, but have had my Honda Accord serviced here a few times. Randy in the service department is a genuinely honest, friendly and helpful adviser.I was just in to have my rear brakes replaced and was in and out in 45 minutes. Much less than I expected considering I didn't have an appointment. I will continue to be a regular customer here for service and encourage others to do the same.

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donnabrut

May 26, 2011

The thing I did not like was the vehicle was just washed when we arrived and not toweled dryed and it appeared it was done on purpose to hide scratches etc on the vehile. The saleman was very helpful. The vehicle is very nice but we did have to bring it back in to correct a scratch that was not repaired properly.

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gimprota13

May 26, 2011

I had a great experience with this dealer. By the time I left the lot with my car, I felt informed and secure about my new investment. I would recommend this dealer to all people looking for a sound car at a fair price. Furthermore, the salesperson I worked with, Matt Demarco, was of great help.

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dskcrv

May 25, 2011

Doug Kycia5/25/11Went to Brandfon Honda for my fifth CR-V lease. Joanne Panzo was my Leasing Consultant. My biggest concern was making the numbers work in this economy; to which end I was considering switching to a different model. Joanne considered my needs and concerns and with the competent help of General Sales Manager Robert VanAlmkerk and Finance Manager Matt Goodwin, figured a way to satisfy them. I walked out with a new CR-V and excellent terms.Service was friendly, competent, considerate and pressure free. Every effort was made to accommodate. The experience was completely trouble free.Joanne's follow-up over the next few days was wonderful and greatly appreciated.I highly recommend both Joanne and Brandfon Honda.

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Blueatl

May 24, 2011

Everyone at the dealership was very friendly and professional. This was my first new car purchase and it could not have gone more smooth. Joanne was very informative and showed me different options in my price range. Rob took care of my financing and explained everything thoroughly. Both of them answered all my questions with confidence and they made the experience feel personal. I feel very confident in my purchase and will definitely recommend their services to everyone.

SG

Susan Glynn

May 24, 2011

I purchased my first Honda Civic 12 years ago from Brandfon Honda because they offered clear information and "fair pricing". I have been a loyal customer ever since. It is a wonderful dealership! Their service is prompt & professional. Their staff is courteous and helpful in every way. Yesterday, I purchased my new 2012 Civic. I am delighted! I had the pleasure of working with Kathryn Woodford as an "email" sales representative. How convenient this was! Kathryn contacted my monthly by providing information about vehicles that might be appropriate for me. Then, when I was "ready", we made an appointment to meet. The result was a beautiful new civic for me, as well as a helpful lesson about "how to use" all the convenient new features that are featured in my new car.Kathry is thorough, professional, and patient ... She also has a wonderful sense of humor ... She guided me through the "new technology" in a manner that was empowering to me (rather than intimidating). THANK YOU, KATHRYN!!!Matt Goodwin was also very thorough & professional in guiding me through the "financing process". Thanks to his expertise, I was confident & comfortable during the presentation ov various documents. THANKS, MATT!Finally, I would like to thank Justin for his assistance in the process of completing the process of my documentation.

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jlaspino

May 22, 2011

Recently purchased a new CR-V EX-L from Brandfon Honda and we couldn't have had a better car buying experience. Corey Brandfon responded promptly to my e-mail request and set up our visit to the dealership. Kathryn Woodford and Corey worked together to get the pricing that we wanted. Once we decided to make the purchase Kat was able to located and set up delivery of the car within 3 days. Matt Goodwin and Kat made sure that all our paperwork was complete. Delivery of the car could not have been smoother. I have never had a salesperson go through a car so completely as Kat did. We would definitey recommend Brandfon Honda.

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sma785

May 22, 2011

I really enjoyed my experience at Brandfon Honda. I've been to a few Honda dealerships and this one is by far the best. Randy Newton was so helpful and kept us notified about what was being done to the car, what it would cost, and when it would be finished. He was very informative but didn't pressure us to have anything done to the car. Since we only have one car, they offered a shuttle back to our apartment and then back to the dealership when the car was ready! Also Randy worked to get us the best price. They said the car would be done in 90 minutes and it was...on the dot! Not to mention they washed it for us, too.Thanks, Randy and Brandfon!

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easthaven

May 21, 2011

THE SALES PERSON JOANE PANZO WAS INFORMATIVE, FRIENDLY, EASY TO DEAL WITH. SHE DID NOT PRESSURE US OR MAKE US FEEL LIKE WE HAD TO BUY THE CAR OR LOOSE THE DEAL, WAS VERY EASY TO NEGOTIATE WITH AND GAVE US A PRICE WE COULD LIVE WITH. WHEN PICKING UP OUR NEW CAR SHE WENT THROUGH THE WHOLE CAR WITH US TO MAKE SURE WE WERE FAMILURE WITH ALL THE BELLS AND WISTLES THE CAR HAD TO OFFER. MATT WAS ALSO VERY GOOD WITH THE WARRENTY PART OF THE SALE AND GAVE US THE INFORMATION WE NEEDED TO MAKE THE DECISION TO BUY THE WARRENTY.

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Sal Paolillo

May 21, 2011

My wife and I picked up our new 2011 Odyssey on 5-20-11 and could not be happier with the entire purchasing experience. Our sales consultant was Kathryn Woodford ( Kat). Kat exhibited great knowledge of the Odyssey, was very professional, and an all-around wonderful person to deal with!! She spent so much time making sure we understood all the features of the van, especially with the bluetooth system. We truly appreciated all she did. Bob VanAlmkerk and Jeff Brandfon worked with me in coming up with a price and finding the right model of the Odyssey that fit our needs. Thank you both for making that process such an easy and "painless" one and as always, I value your effort!! Lastly, Matt Goodwin took care of all the financing. He too was a pleasure to deal with and a super nice guy. Matt was straight forward in what he offered and made us feel at ease, which is no small feat when dealing with the spending of money!! This is our 9th Honda purchased from Brandfon ( and countless more that my family and friends have purchased based upon my referral), and I would not buy from anywhere else. Keep up the great work!! I would recommend to anyone looking to purchase a new or used car and/or to service their car to go to Brandfon. You will not be disappointed from start to finish!!!

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brian2-4

May 19, 2011

Great dealer for fast service, price, with very good workmanship. Always feels good when you can trust a dealer that is there for you and loves to go the extra step and explain the service before and after the work is completed. The dealer always gives the most detail and keeps me smiling.

RG

Roger Gerrish

May 19, 2011

We have had over 12 new vehicles during our lives. We purchased our first Honda in 2008 - an Element. We had an excellent purchasing experience and received excellent service on our Element and were very pleased with it. We recently lost our full-sized Dodge van due to old age and we decided to upgrade the Element to a larger vehicle. We researched consumer reports and interviewed friends and decided on a Honda Odyssey minivan due to its high ratings and excellent reputation. We then contacted several area dealers to receive quotes and returned to none other than Brandfon to purchase our new Odyssey. Our salesperson, Corey Brandfon, was helpful, efficient and very knowledgable on all the features and capabilities of the car. We encountered an excellent purchasing experience with the entire staff at Brandfon and we are pleased with the purchase price and the flexible payment programs we were offered. We plan to own this vehicle for a long time, so we chose the extended warranty, which was also offered at a very reasonable price. We love the features on the car, especially the new rear-view backup camera, and the mileage, which we feel is excellent for a larger-sized car. We own dogs, so the easy change of seating arrangements is a real plus. We plan on using none other than Brandfon to continue the service on this vehicle into the future, as we have always received excellent quality care from them.

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Monica08

May 18, 2011

Completly satisfied with the entire purchase from beginning to end. Very friendly and curtious dealership. Explained all options without trying to pressure me into something I didn't want. Will go back for my next new car and refer anyone I know that is looking for a new car to them. All around excellent experience.

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cgolod

May 17, 2011

Very helpful and knowledgeable-purchase was smooth Came in looking for a replacement for my BMW 3 series which was coming off warranty and getting too pricey to run (premium gas and repairs).Did not want to buy new. Matt showed me a used 2009 Accord that had many amenities I was usd to in the BMW.

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nikkicamp

May 13, 2011

I was very pleased with the service I have received I thought it was so welcoming and friendly when I walked in and also when I called , and emailed so helpful returned called and email friendly and helpful ,excellent service , so helpful and friendly, . I will recommend this dealership

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mstemle

May 12, 2011

My Honda Civic (also bought at brandfon)had been recently stolen, and the last thing I wanted was to buy another honda, but after being disappointed in my search for a used car, I stopped in. Joel was very friendly and helped me find a car that fit what I was looking for. It was a bit out of my price range, but with his and Robert's help, we were able to get me a very good rate and I was able to afford the payments and purchase the car. I have referred other members of my family and friends and will continue to do so.

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20Pilot09

May 11, 2011

Our experience with Brandfon Honda ws excellent. Kathryn was extremely helpful, responsive and friendly. The experience was far superior to other dealers we had gone to. I would recommend Kathryn and Branfonda Honda to anyone shopping for a car. They are great!!!!

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AMMulholland

May 10, 2011

I called and spoke to Joe who was friendly on the phone. When I got to the dealership for the oil change thre were several servicepeople around, all friendly and professional. I LOVE THIS DEALERSHIPI bought my first Honda 4 years ago and I will never drive anything else.

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dhearrin

May 9, 2011

The dealership was friendly and courteous. Matt our salesman was very knowledgeable on the Honda Odyssey. He answered all of our questions and was patient. He showed us a couple vehicles and was very good explaining features throughout the test drive. When we were ready to purchase he worked with us on a deal. Overall we had a positive experience.

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JPJ88

May 8, 2011

On April 9,2011 I picked up my very first Honda. Since that day I've been in love with my CR-V. From the first day I walk into your dealership I was treated very well. I was recommended to Bob Karcich by a neighbor,who also has recently purchased a CR-V. Bob was extremely knowledgable,professional and all around great guy to deal with. This was first new car purchase in ten years and he spent a great deal of time with me discussing different options and answering all my questions. I also dealt with Matthew Goodwin. He, too, was extremely knowledgable and professional and a great guy. Matthew explained the financial part of the purchase in in an easy and straight forward way.Just based on my dealing with these two gentlemen I would whole heartedly recommend Brandfond Honda to anyone thinking of purchasing a new or used Honda. Though I haven't used your Service Dept I am confident that they,too, will be as professional and helpful as Bob and Matthew. Thank you for making my first Honda purchase an enjoyable one!

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BFelix

May 5, 2011

Working with Branfon went really well. I felt the sales team knew what they were talking about; even steered me toward the cheaper model when they realized I wasn't into frills. If I had a question they did not know the answer to, they would go find it immediately. I hate to say that buying a new car was easy but they made it really easy so thank you! I've always been a fan of Honda's vehicles so I appreciate the fact that their sales reps are also great. They didn't even bat an eye when I gave them my out of state vehicle for trade-in.

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donsc

May 4, 2011

my service is always very professional and i feel very comfortable with the service they provide. the employees are very helpful and answer my questions if i have any. the environment is very clean and i am happy to be a frequent customer to the dealership.

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sportsnu

May 4, 2011

Excellent professional,provided lots of information, good price and excellent on time delivery of my new clean nice Honda.Recommend that you go to Branfon and see what they have in stock and how they treat you.. You will be happy too. The caris awesome.

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coffey227

May 4, 2011

Daniel was phenomenal, even stayed late to help me on his birthday. Got me a great deal, too. He promised me a different buying experience when I walked in and he most definitely delivered. I will continue to work with Brandfon Honda to get all service work done on my car. The customer service was great and it's obvious that everyone there is very trustworthy and knowledgeable.

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2HondaFits

May 3, 2011

From the time we bought our first Honda Fit just over 2 years ago and then our 2nd one 8 months ago we have had nothing but high praises for both the sales and service depts. The staff has always been very friendly and knowledgeable. I would recommend Brandfon Honda to anyone. I just had our newer vehicle serviced this afternoon and they had me in and out in a short period of time. They changed the oil, checked all the fluids, filled the tires, and washed our car all for $19.95. You can't beat that.--Warren Harris.

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dave121370

May 3, 2011

I have been bringing my car to Brandfon Honda since I purchased it from there in October 2004. When I bring it in for Service, I am usually helped by Randy Newton. He is always very helpful and responsive. I would recommend this dealership for both sales and service.

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mcholewa

Apr 30, 2011

My husband was looking for a Honda Civic SI, his dream car. When he was notified of car available for sale in Brandfon we drove down immediately. Daniel Vargas was very helpful and friendly. We loved the car and he made arrangements for the sale by the weekend. Overall, I would highly rate the dealership and personel. Daniel was very easy to work with.

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richschiavone

Apr 28, 2011

Joanne has always been professional, curteous and friendly with us and we enjoy working with her very much. So much so that we recommend her to anyone we know of who is looking for a Honda, new or used.We are also satisfied with the service we get at Branfon Honda on all our cars purchased there.

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Mooret

Apr 27, 2011

I had a amazing experience at Brandfon Honda. This was my first time buying a car; a new one at that. I was really skeptical, but Kat was so helpful. She had great energy and was very knowledgable. I also dealt with Matt, who was extremely knowledgable as well. Both Kat and Matt were very patient , and they made me feel comfortable right away. I would recommend them to all my family and friends. They are a great dealership and I look forward to doing business with them in the future. Luv ya guys!!!! ;)

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LCP

Apr 26, 2011

Buying a car from Brandfon was a positive experience. Usually, my husband and I do not look forward to the process. However, I took care of it all (sometimes with the kids in tow) and it went well! All of the people that I dealt with at the dealership were pleasant and not pushy. It was a pleasure to work with Bob Karcich, the internet salesman. I would definitely recommend Brandfon to anyone interested in buying a car!

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scottconover

Apr 26, 2011

Called in early afternoon for same day appt- took me in right away for normal service and multi point inspection. Took under 1 hour and priced well- washed the car- I'm impressed- Bought my demo CRV in Jan 09 and have had basically no problems. Randy Newton was my very capable advisor.

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DFowlkes

Apr 26, 2011

My experience at Brandfon Honda was one of the best experiences I have truly enjoyed. The Integrity and professionalism of the entire team (Ali Raza, Chris Sementilli and Matt Goodwin) that I dealt with will never be forgotten. There are many false advertisements out there especially those car dealers that say they can do, this, this, this and can't do any of it but Brandfon Honda does what it says it will and if they can't do something they let you know right from the beginning. Brandfon Honda is the best and so is Ali Raza, Chris Semntilli and Matt Goodwin. What an Awesome experience.Denise Fowlkes

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dbcrowley

Apr 22, 2011

Our car was purchased from this dealership and we have it serviced through them. We have always been pleased with the customer service from day one. The salesman was friendly and made the process of buying the car an honest experience. There was a follow up call from the owner of the dealership to make sure we were pleased with our car. They send us coupons which in this financial environment is a big help. We love the service area. We have never had a problem with booking an appointment and the service advisor always explains what has been done and lets us know what needs to be done before they do it. We would definitely go back to purchase another car.

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MMarmol05

Apr 21, 2011

I felt comfortable with Mr. Cottinham he was very kind and patient with me I have no words to thank you for, kathryn, joan and recommended it to all my friends and also call the attorney general to tell how well they treated me. It was my first time buying a car and The experiece was very good thanks to Honda Brandford ali also behave well as a seller, thanks again and see you in 2 years:)

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bethp413

Apr 21, 2011

Branfon service is very friendly, waiting area clean, stocked w/refreshments, TV, desk area for working/sitting. They carefully review beforehand what service they will perform and what the approx. cost will be.The only small complaint I have was that my car sat outside when it was completed, for at least 10 minutes before I went to ask if it was all set.

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mld1933

Apr 20, 2011

I purchased an Accord in 1986 when Brandfon was in New Haven. Fortunately for me, when I moved to Branford so did they, and I have dealt with the same service person throughout my Brandfon experience. I have recommended them to many folk for service, even those whos do not own Honda. They have all been 100% pleased with everything. As long as I drive, Branfon will my my place to go.Thank you for the opportunity to give my opinion

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bobrussell

Apr 20, 2011

Service was performed with minimal delay. The service charge was exactly as quoted. The 24,000 mile service included express oil and filter change, check and top off all fluids, check and rotate tires, replace cabin and engine air filter and complimentary car wash.

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rfab

Apr 20, 2011

This is the 4th CRV I've purchased at Brandfon Honda. Three for myself and one with my elderly mother. The CRV is a great car and Brandfon sales and service people give great service. My experience in buying my 2011 was by far the best. I know the car and really didn't have time to spend at the dealership. Bob Karcich corresponded with me by email and phone to answer my questions, was patient when I didn't get there when I said I would and made himself available when I was ready to buy. Picking up the car was so easy, car was ready, Matt Goodwin had all the paperwork set to go, be signed by me and get me out and into my new CRV.Service appointments are easy to manage. I can schedule and cancel online and an express appointment is just that, in and out in less than an hour for an oil change.I keep returning because Brandfon's follow-up is key. I don't feel that once I've purchased a car the dealership no longer considers my needs. If I have an issue Brandfon provides customer service after the fact and that is extremely important to me.

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KatieB

Apr 19, 2011

Chris was friendly but not overbearing. We made an appointment so everything moved along quickly, without having to wait a long time. I am very excited about the car I got and the price I got it at. I feel like I knew exactly what I was getting. Both guys went over the contracts a couple of times and answered all of my questions honestly.

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sengland728

Apr 19, 2011

Definitely one of the least annoying/painful car-buying experiences I've encountered. Everyone was very friendly; only way it might have been better would be if the business manager could have skipped the attempt to sell me the extra, expensive warranties and add-ons before I could take delivery of the car. However, I understand that's part of his job and he has to do. When he saw I was losing patience, he backed off and finished the paperwork.

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acole

Apr 18, 2011

I made an appointment to get my car serviced. Randy was very helpful. He recommended to have a safety service completed (timing belt, brakes). He also made sure my printed coupons were deducted off the bill. He was prompt to call when all the work was completed. Randy is always very friendly.

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sterlin518

Apr 18, 2011

Sales associate was very friendly and very helpful - second time we've met with him. Would love to give Brandfon Honda all "greats" BUT time spent waiting for paperwork to be complete was much too long; the price was good at the beginning of the deal but then a few "added charges" were put on the final sale (one because of me). Overall, great place and just added our second Honda to our family. Thanks, Brandfon.

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r2barrett

Apr 18, 2011

They treated us loke royalty and answered all of our questiond directly. They handeled our trade and paper work as quickly as possible. They were very patient with our questions and we were never rushed. I would reccomend this dealer to anyone interested in a Honda.

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jderosa1

Apr 16, 2011

Great service and sales person was knowledgeable and great to work with. Would definitely recommend thgis dealer over others in the area! We were buying a new xar, shopped around, and this dealer and salesperson were by far the best. Everyone that we met during tje sales process was friendly and willing to help us trade in our other car. The car was ready quickly and the delicvry was fast and professional.

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mvbnv

Apr 15, 2011

We bought our car there and for once actually enjoy bringing it in for service at the dealer. They are fast, efficient and honor coupons even when you forget to bring them in. The waiting area is clean and pleasant with free wi-fi so you can get work done while you wait.

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Marpha

Apr 14, 2011

Great Experience, love our new car...Matt was very thorough, explained everything to us about the car in detail, never had a dealer do that before...Took his time with us...Hopefully when my husbands lease comes up on his car in a year and a half, we will be back to get matching Honda CRV's......

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alicecar

Apr 13, 2011

sERVICE WAS FAST AND EFFICIENT. RANDY WAS FRIENDLYK AND HELPFUL. OVERALL A VERY POSTIVE EXPERIENCE.tHE OFFER OF A RIDE IS A GREAT BONUS. THE WAITING AREA WAS CLEAN AND COMFORTABLE. ALL STAFF THAT I ENCOUNTERED WERE PLEASANT AND FRIENDLY. I WOULD RECOMMEND THIS DEALER TO FRIENDS AND FAMILY.

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bethreading55

Apr 11, 2011

Jon was very helpful and knowledgable about my car's needed repair. I would definitely go back to this facility if needed in the future. My repair was covered under the car's lifetime warranty so it was of no cost to me. Jon and Jerry (who gave me a ride to and from work) were very friendly and made the experience enjoyable.

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scifaldi

Apr 7, 2011

I have to say that this was the best experience i've ever had at a dealer. Daniel Vargas was great!!! He actually cared about what we wanted and what we were looking for. He was so helpfull. He wasnt there just to sell a car, he wanted us to be happy with what we purchased! If i had to refer someone to brandfon, i would tell them to ask for Daniel!

KM

Kim Montuori

Apr 6, 2011

Always a good experience at Brandfon Honda whether it be getting my oil changed with Randy Newton or buying a vechicle from John Prodis. My family has been customers since 2003. Randy also reminded me that there was a recall item (ignition related) to be dealt with when I brought my car in at no cost and very little time to repair.

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jenniegrl88

Apr 6, 2011

I recently leased a new CRv from Branfon Honda in branford CT, my saleswoman was Kathryn Woodford. The service was great and she was exteemely helpful and friendly. I would highly reccomend this dealership and especially Kathryn to anyone that is in the market for a Honda :)

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EWidmeyer

Apr 5, 2011

After searching for the right pre-owned vehicle for weeks, my wife and I decided that a Honda Pilot best fit the needs of our burgeoning family. After speaking with several different Honda dealerships and visiting two, we narrowed our search down to Brandfon Honda because of the price, convenience of location and online reviews like this one. My wife and I spoke with Daniel Vargas who was able to help us preview the vehicle we had pre-selected online. Daniel treated us professionally and with respect. He demonstrated his value that without the customers, there would be no sales people through his actions. Then, Rob Cottingham, Brandfons business manager, worked with me to help me secure a respectable interest rate of 3.9% on our certified pre-owned 2008 Honda Pilot. Based on my recent experience at Brandfon Honda, I would recommend this dealer to any of my friends. Thanks Daniel and Rob!

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japolvo

Apr 3, 2011

When I walked into Branfon Honda I had no clue I would walk out with a vehicle the next day in my price range, with the payments that I wanted. My Sales person Joanne Panzo, knew her stuff and suggested the absolute perfect solution in a vehicle for my needs and then pushed to get me the price that I needed in order to stay in the payment range that I had to be in. I have had some credit issues over the past 2 years (along with most of America!) and Ali Raza & Rob Italiano who are in Finance worked with me as an individual with each bank to get me in the vehicle I wanted for the best interest rate available. It was not an easy task! I was truly impressed by their warmth, understanding, and true professionalism. Between all three of these individuals I am now driving a beautiful Honda Pilot that can fit the entire needs of our family. They now have a customer for life.Thanks to all three of you for a job well done!JacquieBranford, CT

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haccord

Apr 2, 2011

When I arrived at the service department, I was greeted immediately and in a very friendly manner. I was escorted to the waiting area and was met by a very friendly man who was washing windows and doing general cleaning. He treated me with respect as I was in his general area. The time it took to service my vehicle was minimal.

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TraceyBrooks

Apr 1, 2011

Excellent experience. Danny was so helpful in guiding me to what was right for me. He honestly told me what I did and really didn't need in order to ensure I stayed within my budget. I had been a client at Executive Honda, Wallingford for over 20 years but the deal and attention provided at Brandfon Honda was hands down, better than Executive. Danny introduced me to the Service team and told me to call him if I had any issues with ANYTHING. This is so impressive!Thanks Brandfon. I look forward to doing business with you.

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rdsptla47

Apr 1, 2011

Bob Karcich and the rest of his team at Brandfon Honda was a pleasure to deal with. From the minute we walked in to when we walked out he was nothing but friendly and helpful. There was no haggling because of the great price from the start and the whole process went smoothly. If you are in the market for a new car, I highly recommend doing business here. Out of all the dealers I contacted they were by far the most helpful and friendly.

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cathyCRV

Mar 30, 2011

This is my second Honda and have brought both cars to Branfon for service. I've had the pleasure of dealing with Randy Newton for several years and he's always gone above and beyond. He's very professional and I know that he's looking out for my best interest. Would strongly recommend Branfon to other car owners.

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ctjason69

Mar 30, 2011

Kathryn was/is very Friendly and personable. She directed questions to appropriate staff and made an excellent recommendation for body work after a small body mishap soon after taking delivery of my new car. Joe in service also is very professional and was informative regarding body work referral.

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eenclona

Mar 28, 2011

Bob was very pleasant, friendly, and straightforward. He was very helpful in providing me info about the car, offered me a better deal with the car purchase (vs. other dealers), and provided me info regarding a competitive financing option. He showed me around the office, and introduced me to some staff whom I need to contact with for after sales service. Overall, Bob did not pressure me to buy the car. I was very comfortable with him during the car purchase process.

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kathysb

Mar 27, 2011

I was referred to John Prodis at Brandfon Honda and was treated very well. John was very personable, explained everything thoroughly and gave me a GREAT price (car & accessory package). John offered to stay beyond his normal working hours to meet with me a second time to test drive the car, review all the features of the car, finalize paperwork and set up the pick-up date for the car. On the day of pick-up, John reviewed once again all the features of the car, went over the paperwork (manuals for the car), had someone help with setting up the Bluetooth feature, and finally gave me the keys to my beautiful new car. I made a return trip to Brandfon the same day as my pick-up date because I saw a couple of scratches on the driver's side door handle. John took care of it within a reasonable amount of time and I was on my way. I couldn't have asked for a better car buying experience!

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cove39

Mar 25, 2011

I am unable to rate the quality of the work, just yet. There doesn't appear to be a problem but I haven't driven it much, since the repair, and I'd like to give it a little more time. Joe Whitmore has always been a pleasure to work with. This was my first experience with their shuttle service and Jerry was great.

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MANNY59

Mar 24, 2011

I would highly recommend Brandfon Honda to anyone who is considering purchasing a new or used vehicle !! I have known Nick Pawlowicz and Matthew Goodwin over the past few years in my capacity as a Controller/Business Mgr. for a non-profit agency in New Haven . We lease all our vehicles from Brandfon Honda (currently nine). The entire purchase process (somewhat involved) is always is smooth and unproblematic. When I call or see them it is if I am talking to and or visiting good friends. They are professional, friendly ,courteous and consistent. No last minute changes, or mistakes. The service dept. is also the best I have dealt with. They treat our employees great, and always call me to authorize and explain any add'l service work that is required. We always take thier advise. When we lease a new vehicle Mat is always ready for our CEO to sign the lease documents.Nick treats us like we are his family. When our employees pick up the vehicle he is thorough, courteous and freindly. I have never had one complaint. I am also well awarehow difficuly it is to manage a dealership, as I was employed by a local Ford Dealerfor several years. I recently decided to lease a new Honda Pilot for myself (former Ford & Jeep person) and was equally treated as well, and impressed with the time both Nick and Mat spent with my wife and I. Our two small children watched TV during the purchase process. Again there were no last minute changes or glitches. Mat was thorough and explained everything in detail. We are also considering lesing a second Pilot.

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GFB

Mar 24, 2011

I was treated very well. Hardly had any wait time. They tried to save me money. It's the first time I left a dealership not feeling ripped off. I have to go back today, and I hope the experience is as good! Joe was great to work with, and is a good guy.

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jk664

Mar 21, 2011

We bought two honda accords in the last year from Brandfon honda. Customer service is top notch, and the price is excellent. Kat and Matt are two of the best car sales representatives we have ever met. Strongly recommended. Would definitely come back again.

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bbernarda

Mar 20, 2011

Randy was a pleasure to work with and extremely knowledgeable. He was willing to go above and beyond to meet all my needs. He is an excellent listener which enabled him to understand the problem and address it promptly. I would highly recommend him to anyone.

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MBrockett

Mar 19, 2011

When I went to purchase my car, Joel listened to my needs and sold me a Civic based on my prior ownership. He could have upsold, but I wouldn't have been as thrilled as I am with my car. This winter I got a few dings on my bumper. Steve was great to deal with. I left with a car that looked like it just stepped out of the showroom. I love this dealership and will always go back to them. They never miss a beat. Went in for an oil change and they even changed my clock for me!!

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denisetalarczyk

Mar 18, 2011

I received great service all around with my experience of purchasing my new honda accord. The representative was insightful, knowledgable and friendly. In the future I would definetly purchase another car with Branhonda and would also not hesitate to refer friends and family members.

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08Merc

Mar 14, 2011

While at Brandfon Honda to pick up my wife's new Accord, I mentioned that I would like to find a place that could do a good "detailing" on my somewhat rough '08 Mercury Mountaineer. After all, she was getting the new car and it was only fair that I should at least get my car cleaned up a bit. I was introduced to Mr. Steve Sause who is in charge of the reconditioning department at Brandfon. A couple of weeks after delivery of the Accord, I called Steve and made arrangements to bring my Merc. in for a full inside and out cleaning. I left the car the night before it was to be cleaned and when I picked it up in the afternoon, I could not believe it was the same vehicle. It was better than when I pick it up new at the Mercury dealer. The leather seats were spotless, the carpet looked as though it had been replaced with new (it wasn't, just cleaned,) the dashboard had not a sign of dirt or dust, even in the vents.The outside of the truck was so black and shiny I could have shaved in the reflection!Steve and crew went so far as to replace the rusty bolts that hold the license plates on. Now that is attention to detail.I will from now on be bringing my car (and the new Accord - which we love)to Steve for the same service every year.

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gophins134

Mar 13, 2011

We have purchased vehicles from Alaska to Connecticut and our experience with Honda, and especially our salesman, Daniel Vargas, was the best we have ever had with a dealership. Danny's main concern was what would work best for us, not what would give him the most commission. He didn't even try to pressure us into buying a more expensive car, he was patient with my husband (who couldn't make up his mind on which make or color he wanted), and he was very friendly and personable. The sales and business managers we had were equally easy to work with and, again, wanted only what was best for us, the customer, not the dealership. We will be recommending Brandfon Honda to anyone we know looking for a vehicle.

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kprimavera

Mar 12, 2011

This is my first Honda although several family members have had Honda vehicles for many years. I am thrilled to own a Honda.Finally, I have discovered a sporty vehicle which has everything I have been looking for. It comes with front wheel drive, nice sporty style, easy handling, great gas mileage. You get a lot for the base model and also have that great Honda reliability.Finally, I had an awesome experience at Brandfon Honda. John Prodis was a pro!!He was extremely helpful, very professional with great customer service skills. When I did have a question or two about the vehicle, John was always available and helpful. I had a question or two for the service dept as well and those folks also were very polite, and the help was immediate. As I sat for only a few moments in the waiting area, you will find an extremely clean waiting area with a TV, variety of magazines, phones, internet to make the wait easier.I checked out several Honda dealers and this one is tops. I would highly recommend them and plan to do so.Thank you.

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Sarahi

Mar 11, 2011

I was referred to Branfon Honda by a friend who purchased his vehicle with Ms. Kat Wooford. I was a little hesitant at first because I waasn't sure how I be treated.I am so glad that I went. Kat was AWESOME. She kept in touch with me every step of the way. She was very patient with me, and tried as much as she could to find me the vehicle i was looking for.Ali was also awesome. He really worked with me and with the banks to make sure I was able to get a loan and to be able to have an affordable car payment.I am so glad I went to Branfon Honda. I love my vehicle and I don't have any worries in the back of my head now thinking is this old car gonna die on me any time soon.Thank you Kat and Ali. You really treated like family and I will always remember you!!

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BruceW1

Mar 10, 2011

I have been having all of my service done at Brandfon for the 9 years I have owned my Civic. They have been consistently superior in the way they handle themselves. Today I went in for an oil change and found I had several problems which needed attention. Even though my bill was much more than I had expected to spend, they made it as painless as possible including giving me a ride to and from home instead of waiting at the dealership. Randy Newton is OUTSTANDING and a real asset to the dealership. He always explains everything in plain English so that even I can understand what is going on. Although I didn't see him today, my salesman, John Prodis always stops to chat with me and when I am ready for a new car, this is where I will purchase it. Keep up the good work!!!

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Colette Compton

Mar 10, 2011

Everyone and everything at Brandfon Honda is WONDERFUL.The Sales Staff not too "Pushy".The Service Staff are The Best.Especially Randy Newton. Please note, he is an asset to your business.The Rest Rooms are very clean.Thank you.I have recommended many people to go there.Good Luck with the business.

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maggiecp2

Mar 9, 2011

I bought my first Honda from Brandfon Honda in November 1989 and I have used this dealership exclusively for my service needs ever since. One of my primary requirements for using a dealership for service was knowledge of the automobiles they sold and their ability to service them correctly the first time. For almost all of the years since my first Honda purchase Joe Whitmore has been the person who has assisted me with all of my service needs. He has proven himself to be honest, trustworthy and knowledgeable about all aspects of my various Hondas over these years. Every time I think about buying a different make of auto I always take into consideration the fact that I have a relationship not only with Brandfon Honda, but more importantly, Joe Whitmore,the person I have interacted with at my service visits for the past 19 years. Joe always greets me with his friendly smile and after all of these years I feel like I have a trusted friend advising me about my service needs. I especially respect the fact that I have never felt that I was being sold services that were not really required at the time: a complaint I have heard over the years from friends who used other dealershups.Randy Newton is another service rep that I turn to when Joe is not available. He has always taken very good care of me as well. When I visit Brandfon it is nice to feel that the people that work there know me. I especially enjoy my rides to work and back to the dealership with Jerry Torino, who is the best shuttle driver Brandfon has ever had over the years! In this day and age of impersonal interactions it is refreshing and comforting to come into a dealership where you are met with smiles, friendly service and great workmanship.From my vantage point over the past 22 years, Brandfon Honda seems to continue building upon the quality and integrity of their service and the people who represent that aspect of the dealership to the public. Keep up the good work.Margaret Palmieri

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kmazza07

Mar 9, 2011

I went to Brandfon Honda to look for a lease since my old jalopy was falling apart. I first received a few online quotes from Brandfon to make sure I could afford something I liked and stay within my budget. I then went to the dealership the next day and met Kathryn. She was so friendly and accommodating! I told her exactly what I was looking for and she clearly explained all my options and kept me right around budget. I then met with Matt who helped with paperwork and gave me some great advice on insurance. They were both so great; they made this process fun, fast, and painless. I would definitely recommend this dealership to anyone who is in the market!

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raybavaro

Mar 8, 2011

The service department always does an excellent job, in a timely fashion, and has friendly courteous staff to answer my questions. Whenever I ask about service options the information is explained in common language. I find the staff to be highly professional and they are familiar with me from previous service.

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cmel210

Mar 8, 2011

Joel was a great salesman, he knew Honda and the cars which we have found not all sales people really know the cars they are selling. He wasn't pushy - we came in to test drive first and we were pretty sure we wanted the Civic but mentioned the Fit. He brought it out for us to look at and told us the positives even though it was a lesser valued car. We went with the Civic, came in with a price we were offered by another dealership and Branfond matched it - we really wanted to give Joel and Brandfon our business. The entire process was painless and we now are enjoying our new Civic. My husband has been going to Brandfon to service his older Civic for years and never has had a complaint about the service.We would/will highly recommend Brandfon and Joel to anyone we know looking to buy a Honda.

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dpopolizio

Mar 8, 2011

As always the service personell were prompt and courteous. I went in for a standard oil change and was there less than thirty minutes. They even gave me a better price on my oil change than the coupon I printed out. I highly recommend Brandfon for all your Honda service needs.

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porkney

Mar 5, 2011

We went into the dealership on an exploratory visit - we did not plan to purchase/lease a car today nor have we ever had any previous experience with Honda. Daniel met with us and was very informative, respectful of our wishes and creative in his efforts to put together the best arrangement for us. He was very personable, not pushy, but very confident of Honda's product and services. He sold us!

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diazsunshine

Mar 5, 2011

We came in looking to lease for the first time. We were interested in a CRV and Joel immediatly took care of us as soon as we came in. He was exterely knowledgable about the vehicles explained all my options and worked with me on pricing. I Was origionally going to purchase through another Honda dealership ( whom i already spoke with) but joel worked with me and beat their price. I was very pleased with how he handled all my concerns ( being a first time leaser) i had many questions and concern. He made me feel very at ease with my decision to lease. I would recomend Honda and Joel to anyone interested in getting a new car. I also look forward to working with joel when my lease expires and getting into antoher honda. Great overall expieriance !!!!! thanks so much joel for making my first new car purchase so easy !!

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acastelot

Mar 5, 2011

My experience with this dealer was great. Mr. Vargas was very informative and helpful. I find that being a woman some sales people don't want to bother with you. They feel that because you are not with a man you are just shopping around. I would recommend him to anyone who is looking to purchase a new vehicle.

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thenumani

Mar 4, 2011

I must say we had an excellent experience buying a new car at Brandfon Honda. To start with we had come in earlier than we were supposed to. Kathryn Woodford and Matt Goodwin were extremely courteous despite our un-announced appearance. Not only were they courteous but they also were great with getting the job done. We had come from out of the state and had to have extra paperwork organized. Matt Goodwin was superb in getting in touch with my insurance agent and getting it all done, that too within the limited time I had given him due to religious reasons.The receptionist was great and helped us with getting our tea!Overall we were more than satisfied with the excellent job done by the staff at Brandfon Honda CT. This reflects on the overall management of the place. Kudos! We would wholeheartedly recommend this place to any of our friends!Thenu & Mani . MA

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RayRauth

Mar 3, 2011

Several years ago I visited Brandfon while looking for a new car. They did not have the car I wanted in inventory, but the quality and integrity of their people stood out.I bagan going to Bramdfon for service a couple of years ago.I am very glad I did. They are tops.The person I work with has always informed me of the progress of the service visit. I've never had a complaint about the quality of the service. If I want additional information I only need to ask. Pricing is fair and I nver have cause to doubt the honesty of the servise.

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danielles87

Mar 3, 2011

This is the second time I have brought my car in to be worked on (the last time was in October 2010). I am very pleased with the customer service I receive at this dealership. Today I had my car's oil changed, and my driver's headlight replaced because it had burned out. My car is eight years old now, and it still works so well and still seems like a new car because of how well Honda takes care of it. Everyone that works at Brandfon Honda is very friendly and helpful. Although I am not a car expert, they make it so I understand what they are saying about my car. Thank you Brandfon Honda! (Would it be possible to provide snacks as well as coffee that you already serve?)

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bruce9096

Mar 2, 2011

This is my second car i have leased here. And i would come back again. Justin, John and Matt. were very friendly, curtiouse, and knowlegable. This is my second time with justin and again not disappointed. Not surprised he has moved up to management in the company. he led me to john, and i was very pleased with his service. He didnt preasure me into anything, which i appreciated.He explained all the functions and features of the car which was very helpfull. And Matt's efforts to get me approved for everything was great. He kept me informed the whole time. And he was well organized with all the paperwork, which made it alot easier process. Definatly recomend Brandfon

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dteodoro

Mar 1, 2011

Excellent service. I thoroughly enjoyed working with the staff at Brandfon Honda. Everyone was friendly and willing to answer all my questions. I felt I was treated very well and would highly recommend their services to anyone looking to purchase a new car.

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bprete

Mar 1, 2011

We did a lot of communicating up front via email and Bob was very quick to respond and answer all of our questions completely. That was very helpful in that we have no time to 'car shop' or play telephone tag as we are both full time working adults with kids. Bob was helpful when we test drove the car and answered all of our questions. Final details were taken care of again with emails and he was very responsive. The day we went to pick up our Pilot Rob was helpful and did not pressure us but helped us talk things through.

HM

Happy Mom

Mar 1, 2011

The reasons I rated Brandfon Honda with 5's: My husband & I went to a few other dealerships before we ended at Brandfon. Brandfon is very clean & we were greeted with a great big smile by the front desk receptionist as soon as we walked in. We waited a very short time for Bob K. Our whole experience with Bob was very relaxing. He made us feel at ease because he took his time with us. I tend to ask a lot of questions & I never felt like Bob was annoyed! All the other sales people were friendly too. Every time they walked by us they looked us in the face smiled & said "Hi!" We brought our 5 year old son with us & I never felt like he was annoying anybody! Nobody gave us that "unfriendly" kid look! The employees actually talked to my son! Bob offered me & my husband a cup of coffee & when Bob walked away my husband said, "We're buying a car from this guy!" Not one other car sales person in the other dealerships offered us a drink. He made us feel comfortable with that one small gesture!! Bob was able to get us the 2011 Honda Odyssey Ex-L RES for the monthly payment that we could afford! I nearly cried when he told us the news. Brandfon didn't have the color that we wanted but Bob somehow was able to get us the color Odyssey that we wanted that day. We went back to the dealership at 4pm & Bob was so patient with us. He made sure that we understood EVERYTHING!! He sat in our NEW car with us to give us the "tour" while the dealership was closing! Bob & the owner called today (Mon. 28th) to congratulate us & to reassure us that if we needed anything to call. I already recommended Branfon to my family, co-workers & a bunch of mom's!! We had to sign all the paper work with Matt G. He was very friendly, sociable & never made us feel intimidated. It was a pleasure doing business with Bob, Matt & all the employees at Brandfon. The owner should be very proud of his employees.

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ED Silver

Mar 1, 2011

Branfon Honda and specifically Joel Demarco made buying my accord a great experience. Joel really helped me get my specific car at the best possible price. Joel went way out of his way to get everything perfect in a very short time. In the past I have never felt so important and attended to while making a deal, but with Joel, I felt like an old friend. Everyone at Branfon is terrific including Steve Branfon himself who called to thank me personally! Thank You Branfon! All my car buying will be from you from now on!

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cecchip

Feb 28, 2011

Brandfon is the best Honda dealership in the state of Connecticut. Every time I've purchased a car from them (5 cars in total... so far) it has been a delightful experience, from the friendliness of every single staff member to the amazing deals they offer. Joanne Panzo is a wonderful saleswoman at Branfon who has never given less than perfect when it came to purchasing any of my new or used vehicles and always took care of me when my cars were brought in for service.

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mkahen

Feb 28, 2011

Kathryn, Matt and Justin made a complicated situation work out extremely well. Kat even fed my fiance pizza as we closed the place! She went over all the details of the purchase and Matt was instrumental in assisting us with closing the deal. Very pleasant to deal with. I expect the same for any service I may need in the future. Love my new car!

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dachachio

Feb 27, 2011

Customer Service and friendliness of Kat(sales rep)and Matt at this Honda dealer was instrumental in my purchase. The overall experience eg. questions,test drive,etc. were informative and excellent. Of course the price was right and very competitive. Brandfon made my car purchase very pleasant. Will be back.

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Jenn2011

Feb 25, 2011

Great service. The sales rep was able to answer all of my questions and I like the car a great deal. He took the time to explain all of the different components of the car. I appreciate the time that the salesperson took to answer my questions. The owner, Jeff, also took the time out of his schedule to make sure all of my questions were answered. Excellent service and a great value.

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dtrotta01

Feb 25, 2011

Third car purchased from Brandfon. Wouldn't shop anywhere else for a Honda. Joanne always gives great service, is very personable, and gets us the fairest price. No hard sell tactics which we appreciate. We feel we're being dealt with honestly and fairly. Met Matt for the first time last night. Also very personable, concise, well-spoken, friendly. All questions were answered thoroughly. All paperwork was explained before signing. Also, dealership has a good energy about it. Always seems fairly busy and employees seem to like working there.

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RSC

Feb 25, 2011

Both Matt's were really nice to me and I think they gave me a fair deal. I have recommended Branfon Honda to my friends and family, and my sister-in-law just bought a new car there this week. I also appreciated the owner of the dealership calling to see how I liked the car and to say thank you.

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suemac

Feb 24, 2011

Matt was very knowledgeable and kept within my budget. He explained some options such as leasing vs owning in an understandable way and was more than willing to offer several test drives. I also found Matt Goodwin very personable and easy to talk to.

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rothnick

Feb 24, 2011

Our purchase experinece was a very pleasant overall experience. Staff was very friendly and knowledgeable. Everything was as agreed upon over the telephone, so no unexpected surprises. All aspects of the dealership were well organized and maintained and certainly provided more than adequate space to relax while waiting. The internet access is a great item. Would certainly recommend to friends and family.

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bozzuto83

Feb 24, 2011

Very pleased with the experience at Branfon Honda. Bob Karcich was friendly and helpful, never pushy. Found the CRV in the color we wanted. Rob Cottingham was a joy to work with. Both Bob and Rob gave personalized experiences. Took the time to explain everything about Honda and the CRV that we were purchasing. Would definitely recommend this dealership to friends.

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bbean

Feb 23, 2011

Everyone at the dealership, especially Matt and Kathryn were extremely helpful and courteous. The buying experience was fast, easy and the complete opposite of any experience I've had buying a car before! I will definitely recomend Brandfon Honda to all my friends and family!!!

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jkainsworth

Feb 22, 2011

We just purchased the third of three vehicles in six years from this dealership. We have never had a problem with a purchase or with the dealership's service. We have vehicles routinely serviced by this dealer, which is a first for us. We have never before had a dealer perform all routine service on our vehicles, but dealing with the service department is so easy, that it is worth it. I have recommended this dealership to friends.

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Cbarnell

Feb 22, 2011

I have been involved with Automobile Retail for a significant time and have run a few import dealerships in the past. I now own a leasing company and purchase vehicles for our lease clients regularly. I contacted Ali Raza, sales manager, at Brandfon Honda for the purchase of four vehicles for our business. Despite the fact that our deals entailed quite a bit of off the routine work, Ali was always very professional in his conduct and willing to go the extra mile to help us. He went out of his way to make a rather tedious process seem very easy and hassle free. Matt Goodwin, the business manager handled the loan approval process and the paper work in a very efficient and professional manner, had the paperwork sent to Virginia in a timely manner. Ali Raza arranged for drivers to drive the vehicles to New York (where they were to be delivered) at 6:0 AM in the morning on a Monday and I was pleasantly surprised that the vehicles were at the delivery point well before the expexted time.It will be unfair to not mention the support extended by Jeff Bellinger, the general manager of the dealership. My partners and I are so pleased with the quality of service and the professionalism of the staff at Brandfon that we have decided to do all our Honda and used vehicle purchases from Brandfon Honda in future. I have already recommended Brandfon Honda to one of our clients who have a fleet of vehicles that they periodically up date; and shall continue to strongly recommend Brandfon Honda for new and used vehicle purchases.

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garyespo

Feb 21, 2011

IF YOU ARE IN THE MARKET FOR A NEW HONDA AND WOULD LIKE TO WORK WITH A TRULY KNOWLEDGEABLE AND PROFESSIONAL STAFF WHILE GETTING A VERY FAIR AND REASONABLE PRICE, THEN BRANDFON HONDA IS THE ONLY DEALERSHIP YOU'LL NEED TO VISIT.SPECIFICALLY, SALESMAN MATT DEMARCO WAS AN ABSOLUTE PLEASURE TO WORK WITH EVERY STEP ALONG THE WAY. FROM THE POINT MY WIFE AND I ARRIVED ON THE LOT TO LOOK AT THE NEW HONDA ACCORDS, TO THE POINT WE DROVE AWAY IN OUR NEW CAR, MATT WAS EXTREMELY INFORMATIVE AND NEVER PUSHY. WHAT IMPRESSED US THE MOST WAS MATT'S PRODUCT KNOWLEDGE AND THE DETAIL IN WHICH HE EXPLAINED VARIOUS FEATURES BEFORE, DURING, AND AFTER OUR TEST-DRIVE. I HAD OWNED MY 2000 HONDA ACCORD FOR 11 YEARS AND THE CAR HAD ALWAYS RUN GREAT, THEREFORE, THE RELIABILITY FACTOR WITH HONDA WAS NO QUESTION IN OUR MIND. ALTHOUGH, AS A TYPICAL CONSUMER, I COMPARED THE HONDA ACCORD TO THE OTHER VEHICLES IN IT'S CLASS. IN DOING MY COMPARISION, I WAS QUITE TORN WITH THE PRICE POINT COMPARED TO THE COMPETITION. ALTHOUGH, WHEN IT CAME TIME TO GO OVER THE FINAL NUMBERS, THE PRICE OF THE VEHICLE ENDED UP BEING MUCH LESS OF A DIFFERENCE THAN EXPECTED. UPON PICKING UP THE NEW CAR AT THE DEALERSHIP, MATT'S GREAT SERVICE CONTINUED IN HELPING US CLEARLY UNDERSTAND HOW TO OPERATE THE VARIOUS FEATURES THAT THE NEW CAR OFFERED. THIS WAS A MUCH DIFFERENT EXPERIENCE THAN WHAT WE HAD ENCOUNTERED WITH OTHER DEALERSHIPS. WHEN PICKING UP OTHER NEW VEHICLES, WE'VE BASICALLY BEEN GIVEN THE KEYS AND TOLD TO TAKE A LOOK AT THE CAR BEFORE MOVING ONTO THE FINAL ROUND OF SALES PITCHES WHEN SIGNING PAPERS.AT BRANDFON HONDA, MATTHEW GOODWIN, THE BUSINESS MANAGER COMPLETED THE FINAL PAPERWORK WITH US AND WAS NEVER AT ANY POINT PUSHY IN TRYING TO SELL US THE EXTRAS. RATHER, HE COMMUNICATED THE OPTIONS AVAILABLE AND LEFT IT IN OUR HANDS IF WE WOULD LIKE HIM TO EXPLAIN ANYTHING IN MORE DETAIL.OVERALL, I COMMEND BOTH MATT DEMARCO AND MATTHEW GOODWIN FOR MAKING OUR SHOPPING EXPERIENCE AT BRANDFON HONDA A VERY PLEASANT AND SATISFYING ONE IN PURCHASING OUR NEW 2011 HONDA ACCORD. I HIGHLY RECOMMEND PAYING THEM A VISIT IF IN THE MARKET FOR A NEW HONDA!!

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mr.v

Feb 17, 2011

My son needed a new car to replace his old one, so I went to the internet to get quotes from a number of dealerships. Kathryn Woodford, an internet salesperson at Brandfon Honda, immediately got back to me. Kathryn worked with me sending numerous emails over the next couple of days. She was the only salesperson who worked with me to get a price that I found acceptable. I found Kathryn to be a pleasure to work with. She is professional, sincere, and honest. She made the buying experience a pleasure and made sure that everything was to our satisfaction. Even now if I have a question about something, she gets back to me immediately and offers her assistance. When I stop in for scheduled maintenance, she takes the time to ask me if everything is alright and checks to see how the work on my car is going. If you want a pleasant car buying experience, both during the sale and after, ask for Kathryn Woodford when you go to Brandfon Honda. You won't be disappointed.

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kiacc37

Feb 16, 2011

Friendly sales personnel, great assistance, very informative, and terrific car! Felt very comfortable and supported with any questions that were asked. Not pushy, but realistic and honest feedback. Overall, very accomodating and a wonderful experience!

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shockk

Feb 16, 2011

I went in looking for a used car and Kathryn showed me a few.I test drove them and still didn't know which one to get.Then I test drive a 2008 Honda ridgeline and I was sold!She took her time with me until I found what I wanted and helped me with the insurance and registration and I was on my way with a brand new truck that I love.Since then I have recommended her to my family and I will be buying another car from her in the future.

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Bradybunch15

Feb 15, 2011

My son made arrangements for me to look at cars using the internet. I was very pleased when we met with Kat. She was friendly, efficient, knowledgeable, took her time to explain and answered any questions I had. It was a very pleasurable experience. I would recommend her to anyone. My daughter is going to meet with her soon to look at cars. She is a real asset to Honda.

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hochmanw1

Feb 15, 2011

Branfon Honda really did the job for me. I found my car buying experience to be informative and helpful. I believe our price negotiation to be fair and friendly. I am very happy with my new CRZ and the new friends I now have at Branfon. I think Branfon deserves top rating because they are honest, efficient, and friendly.

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Miata94

Feb 13, 2011

Great to deal with-traded in a auto and leased a New Honda Accord- Process was flawless and stress free. All information relating to the purchase was explained and understood. The sales person was knowledgeable and the financial representative answered all questions. I Will purchased and recommend Robert for future purchases.

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bjdelise

Feb 11, 2011

Kathryn Woodford was very professional and courteous. She understood that I was on a budget and helped me purchase a used van that is perfect for my family! She calls to touch base with me, even though she knows I will not be in the marketplace for another "used" vehicle for many years to come! A truly honest professional sales consultant!

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vintageflyer

Feb 10, 2011

My interest in a new car started on the internet and after I had selected the Honda Crosstour I continued using the internet to locate my next car. Reading the dealer rating boards was my starting point. When I read the reviews for Brandfon Honda I thought they were quite a drive but lets see if they are as good as the reviews. To my surprise they were. Within an hour I had a aggressive price quote which included all the dealer options I specified. They offered any help in understanding the car I needed, setting up a test drive or whatever I needed to help make my decision. Never was there any pressure, there was no reason to shop elsewhere for price or service options Brandfon by far has the best offer. When I told my local dealer who was high pressure, that a dealer within 60 miles offered a this price they went through the roof - "its impossible!" But it was possible and Brandfon makes buying a car as if it were your good friend across the table making the deal. They delivered on every promise without hesitation.

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EBladyhiker

Feb 9, 2011

I was searching for a car and knew exactly what I was looking for. I'm not the kind of person who responds well to sale's pressure. I needed a no-nonsense salesperson and ran into Danny Vargas who was very responsive to my needs. He was also very personable, funny and stayed true to his word. He was mostly always available when I called and if he wasn't, he responded quickly to my calls. I will be proud to recommend Danny to anyone I know who mentions needing to buy a new car.

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HappyHondaFit

Feb 5, 2011

I am absolutely thrilled with my recent purchase of a brand new 2011 Honda Fit Sport from Brandfon Honda! The salesperson, Kathryn Woodford, was great to work with. She was extremely friendly, straightforward, and helpful through every part of my car purchase. She physically showed me how everything worked in the car and was available to answer any questions I had. I would HIGHLY recommend Kathryn Woodford at Brandfon Honda! The business manager, Matt Goodwin, was also very helpful. He dealt with many of my New York State to Connecticut issues, including my trade-in having a New York State title. He called the DMV and figured out how to handle everything. It was great! I felt that everyone at the dealership was friendly and helpful. No one was pushy, rushed, or trying to squeeze any extra money out of me. The whole process was straightforward and enjoyable. I highly recommend buying your next car from this dealership! Ask for Kathryn Woodford and you won't be disappointed!

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danieldonovan

Feb 4, 2011

I recently purchased a 2011 Honda Pilot.My car buying exprience with Brandfon was effortless. Simply put, I have never had a more efficient and proffessional purchasing experience buying any high cost capital item.A car purchase for me has been something to dread.I dare say, this purchasing experience was enjoyable.I am awarding a 5 rating based on my experince with management, sales and finance.I hope to be able to report the same when the time comes to deal with post-purchase departments and staff. Based on the purchasing experience, I am confident that this "culture" exists throughout and across the business.

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Dlmeyer

Jan 29, 2011

Bob was willing to load a drumset into an Insight in the middle of a snow storm to make sure this car would meet my family's needs. No hard sell from these guys which I appreciate. And I was quite pleased with the trade in offer and their ability to obtain the car I wanted between all the snow storms slowing life down this week.

DD

Deb D

Jan 26, 2011

From the very first phone call, I was amazed by the customer service I received. I asked the receptionist to recommend a sales person that I could work with. I told her I was looking for someone that would not patronize me because I am a single woman. The person that answered the phone did an excellent job in directing me to Joann. I spoke with Joann on the phone and really laid it on the line. I told her I didn't want to deal with the BS of buying a car, and would not put up with the games that other car dealers play. I was not in a good mood having just dealt with idiots at a local high end dealership .This did not shake Joann at all. She took it all in stride, and politely ask what she could do to help. I was amazed. I laid out my list, and she told me that she felt she could help. A story I had heard more then a few times before from other dealerships in the area, only to walk into the dealership,have them take my keys for my trade in and then tell me, "OH, we can't find your keys" when I wish to storm out because of their ridicules offer. Really? really, I thought the hide the keys game went out in the 80s, but not the case in East Haven. So I decided to stop down, and take a look at the car, thinking that more then likely, I wasn't going to buy a Honda. From the moment I walked in the door I was welcomed. NOT rushed. I didn't feel pressured, or attacked. I politely asked for Joann, and waited. I only had to wait a moment, before Joann to come around the corner to welcome me. She was with another customer, yet she wanted to welcome me and let me know she would only be a moment. I told her not to rush, as I did not call her to let her know I was coming down as she had asked. I waited around a little bit, looked at some brochures and then asked a nice young man if I could look at one of the cars I came in to see. He didn't hesitate to run and grab me some keys. I went out to the car, and it was only another moment for Joann to make sure I was OK. I told her I was fine. There I was, looking at this beautiful vehicle all by myself. I loved it. Then I came in only to be directed to the computer to look up the Honda's on line. Now I will say that their showroom does pales in comparison to the higher end dealerships, with their 20 different types of coffee, LCD TV, 1/4" napkins and 500 gallon fish tank , but when it all comes down to it, who cares? I can't take the showroom home with me, and once I purchase the car, how offen am I going to go there? Well with all the recent recalls, apparently a lot more then I wanted to . But you know what I mean. The point I am trying to make is, Branford Honda is a wonderful dealership. I walked in the door with a ball cap on my head, dirty jeans and an old sweatshirt, and they treated me as a valued customer. Not only was Joann wonderful, but the management staff was delightful and polite as well. Each one that I met, approached me with a big smile and a warm handshake. Not because I was sitting in a office, arguing about pricing and having to play the game , "I have to check with my manager" .... The dealership didn't have the car I wanted on the lot, and they still were as kind and attentive as can be. I am writing this glowing review because they deserve it. I would recommend them to anyone. I am not sure what vehicle I am going to purchase, but the Honda Car Makers, should be proud that Branford Honda is selling their cars.I think that other car marker should screen who they allow to sell their products more thoroughly. I have dealt with dealerships that have made me NOT want to purchase a car, based on treatment/ service, but not the car, i.e, why I was at the Honda dealership in the first place, but I have NEVER had a dealership make me want to buy a car based on the treatment and service and not the car. If you are looking to purchase a NEW or USED car, stop by Branford Honda. Even if you don't purchase a Honda at least you will know how you SHOULD be treated, and you will not settle for less.

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Norcott

Jan 22, 2011

Katheryn Woodford was very helpful, honest and professional. She treated me with respect and followed through on her promises. I recommend her highly and have done so to others. This is the first time that I have felt that I was not taken advantage of in any way when buying a car.

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rangedog

Jan 15, 2011

I have been a customer of Brandfon for several years and have always been satisfied with my experience. The showroom/waiting area is clean, bright, and the people are friendly. The service is always professional, fast, and efficient. The service people always go over any issues or concerns I may have and patiently answer my questions. I feel confident that my car is getting good care/service because it is evident that they know their "product" (Honda)! I have recommended Brandfon to friends and they have the same positive feedback. If you are looking for a quality vehicle and competent service technicians who will care for it~ Brandfon is the place!

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dubbzer03

Jan 10, 2011

Everyone i dealt with from the salesman to the business manager all nothing but helpful and courteous and really put my needs first and made sure my first purchasing of a car went smoothly nothing but great things to say def would recommend them to anyone looking to do business

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Al66Ch

Jan 9, 2011

I've used this dealership to purchase 2 new Hondas and service 4 Hondas since 2002. Brandfon has consistently provided superior service in every way. When purchasing, they have been quite competitive. For service and repair, they are not the cheapest around, but if you value the caliber of service you and your cars receive, they're as good or better than any I've encountered, anywhere, anytime.

ME

Mary Ellen Johnson

Dec 14, 2010

The process of buying a new car was very easy at Brandfon Honda in Branford, Ct. I previously owned a Honda, but this was the first car that I have purchased from this particular dealership. Although I already knew I wanted to purchase another Honda, it is very intimadating for a female to walk into any car dealership alone. But Bob Karcich put me at ease from the very start. He was easy to talk to and he explained everything very effectively. He also took the time to go over, at my request, a number of possibilities for financing my new vehicle. At the time of purchase, Matthew Goodwin efficiently explained the numerous forms and paperwork associated with the purchase and did not hurry me through the process. Both of these gentlemen were very personable and quite knowledeable in their respective fields. I would highly recommend both of them to any friend or relative wishing to purchase a vehicle.

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gumbo1372

Dec 8, 2010

Randy was honest and straightforward. He was a pleasure to work with and went above and beyond my expectations. He quickly diagnosed the problem and came back to me with a solution. I never thought service from a dealership could be this good. Thank you Randy!!

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baohongz

Dec 7, 2010

Kathryn is very open and responds to my questions promptly. She is a pleasure to work with and I will bu my next car from her in the future. I started my car buying in the morning and received bids from multiple dealers from MA and CT. She is the only one from local dealer worked with me during the day through 20 plus email exchanges and have the deal done. I am amazed by her energy and effort to make customer happy.

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hamdenmd

Dec 4, 2010

In the past I have purchased cars from Toyota, Isuzu, and Subaru; this was easily most pleasant, least stressful experience I have had buying a car. I dropped in on the dealership initially because I just wanted to get a look at the CRV. Even though it was a busy Saturday afternoon and I didn't have an appointment, I was promptly introduced to Chris, who got the keys to a CRV, patiently answered my questions, and let me measure, check the seats, and poke around until I had the information I needed. I took my time researching and looking at a few brands, and Chris never put any pressure on me. I wound up test driving two different vehicles and looking at several others, and Chris took care of all of my requests cheerfully. The price he offered was quite reasonable, and we were able to agree on the terms very quickly (I was amazed, frankly). Matt Goodwin processed my financing application and handled the sale paperwork - another pleasant experience. His explanations were clear and concise, and he was very professional in discussing optional warranties and services. Best of all, he respected my decisions; when I said no to something, he didn't waste my time arguing and trying to push me into buying something I didn't want. I'm very happy with the purchase and with this dealership. I plan to come back for service (and for my next car) - and I've already recommended Chris and Brandfon to friends.

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mollyholbritter

Dec 1, 2010

When we began looking for our new car we immediately began looking for the salesman we always do business with. Living in New York, we where very disapointed to hear that Jeff Bellinger was no longer in our area. Although we where serveal states away we decided that his honesty, integrity and overall excellence in customer satisfaction was worth our travels. We took delivery on our 2010 honda civic 2 weeks ago today and couldn't be happier. We found that our travel from NY to CT for the reassurance of dealing with someone like Jeff's professionalism was well worth it.Just happy we found him and his team.

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demallon

Nov 24, 2010

I sent price requests to four Honda dealerships on Sunday (11/21). Only Kathryn's came back with a price, what fees were included (and the amount of those fees), and what fees were not included (and the amount of those fees). Kathryn's was the lowest and since it was complete, I made an appointment with her to see a car that night (11/22). She showed me a couple of Civics and we took one for a test drive. After that, she asked me what I wanted to do next. I said, let's see what my trade in will be. The review was done while we did the test drive, so the price was ready and it was good. She asked what I wanted to do next. I said, let's see what the total cost will be. The cost was what I expected - there was nothing added or inflated. She asked if I wanted to think about it or had any concerns. I agreed to the deal and arranged to finalize it with Rob the next evening.When I got to the dealership last night (11/23), Rob had everything ready to go. The interest rate was what I expected, the prices were what I expected, and the paper signing and review of options, etc took about half an hour and after final review, I was on my way.Thanks for a great experience! There were no hassles and everything was done as it was promised.

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jackathy

Nov 23, 2010

We made an appointment to look at a used car over the internet. I received a call the next day confirming the date and time and one the night before the appointment. We read reviews of the dealership on line and thought maybe they had written their own reviews. Were we mistaken; these people are really nice! We had a number of appointments set up for the day and Brandfon was the first. We arrived at the dealership and were very impressed with the look. There was a pumpkin display and some wonderful looking orchids. The receptionist was extremly pleasant and a number of sales people asked if we wanted coffee. Then we were taken to Kathryn Woodford's desk. She was outstanding. She really knew her stuff. Never was there pressure. We were treated well throughout the process by everyone. At the end of the test drive and a discussion of costs, we were left alone for a moment and both my wife and I agreed we had never been at a dealership like this AND we would never find another deal like it! Needless to say we bought the car and after 3 hours at the dealership, drove away in a Honda Civic, manual transmission that I love! I have recommended the dealership to anyone who asked me if I had a new car! We drove an hour and fifteen minutes to get there (there aren't many manuals around these days) and would definitely go there again (and intend to)!

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michele.sibley

Nov 19, 2010

I went in for an express service oil change. I was greeted immediately and taken in for service. It took about 45 minutes for oil change and accompanying service. My overall experience was given a 4 instead of a 5 because the WiFi was not working.

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GRW

Nov 16, 2010

I knew what I wanted. I had done my research. I had been negotiating with Westbrook Honda for over a month. I walked into Brandfon Honda on a Friday night because I was in the area and gave Adam my proposal. To my astonishment, with one small exception, they accepted my offer. Adam was friendly, professional, knowledgeable with absolutely no pressure. In under 1 hour we had agreed on a deal. That Friday night, Matt walked me through everything I would need on Monday. On Monday Rob handled the paper work with ease and efficiency. Adam showed me the details on the car and shared the manuals, etc. Monday afternoon I drove off in my new 2010 Honda Fit.And then, on Tuesday, I received a call from Mr. Brandfon himself thanking me for my purchase and extending his help in any way should I need it. What a wonderful dealership!!! I am now convinced, in spite of the 25 mile drive to Brandfon, that this car will be serviced there. I have all ready begun to recommend Brandfon Honda to family and friends.

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rdryzgula

Nov 10, 2010

I contacted Brandfon over the internet and made my selection. The purchase was for my mother; I flew from Arizona to help her. The staff at the dealer understood my time pressures and did everything possible to make the overall purchase go as smoothly as possible, and that was greatly appreciated.

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owtniwt

Nov 9, 2010

Matt DeMarco treated us with the utmost respect and courtesy when we went to Brandfon Honda. The information that Matt provided us prior to making a decision on purchasing a new vehicle made it a no brainer as far as who we were going to do business with. From day one, onto day two to the test drive and the signing of the purchase agreement, and finally onto day three when we picked up our 2011 Honda Civic, Matt DeMarco explained things thoroughly and understandably. Brandfon Honda is not just a car sales business, they are car sales family and they make you very welcome to become a part of it.

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mwiederecht

Nov 8, 2010

Both Bob Karcich and Rob Cottingham made buying a new Honda.. a hassle-free experience. Bob was great from day one.. right up to the day I picked up the new Honda Fit. Rob made financing a very comfortable experience. I'd recommend Branfon Honda to anyone looking for a Honda.

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Heather1011

Nov 3, 2010

Randy was very hospitable. When I arrived on the second day, he greeted me with a warm smile and said "Hey you made it!!". Honda made my experience feel very personable. Randy even helped me learn a few key components in my car. I was unsure how to check my transmission fluid and wasn't to sure where to put the anti-freeze. Randy took the time to show me these things. =) Thank You!!

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caliban

Oct 25, 2010

Our Sales and Leasing Associate Robert Karcich did an excellent job-- he was informed and helpful. He found the exact color that we were looking for and we were able to buy the vehicle within a few days. All of the people we dealt with at the dealership were very professional; though enthusiastic, I did not experience a "hard sell." I had a price in mind when I went in to the dealership and they were able to match it. My wife and I knew what we wanted, and Bob facilitated our search. Bob was extremely pleasant to deal with-- I would recommend him

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ATDel2004

Oct 25, 2010

When my breaks and Routers on my civic needed to be repaired I decided to end my lease early and lease an Accord Coupe. After Mike Hamilton and Lauren at Westbrook Honda took a deposit over the phone and agreed to a price of $300 a month and promised me they had a car for me I drove to Westbrook Honda with no breaks to find they didn't have the car and would not honor the price they agreed to over the phone and wanted to charge me 318 instead. I was so upset when I found this out I was almost crying. I don't know how they sleep at night.Brandfon Honda was the opposite experience. Joann and Adam represent the modern day car shopping experience where the customer does not feel like he or she is being screwed over. They answered all my questions, were patient and they were able to get my payments even lower than what they originally agreed to at Westbrook. They truly are an asset to exceptional sales team at Branfon Honda.

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BLAGANA333

Oct 17, 2010

friendly courteous knowledgeable staff. I felt very comfortable and secure with the staff handling my new car purchasing process. The sales staff and business manager took great care to explain details of car features and finance options. I was very happy with the whole new car purchasing experience.

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robdon

Oct 13, 2010

Linda was great. I came in a year ago to find ot my options, when I came back on 10/12/10 and spoke with her she remembered who I was and what my needs were. She was so nice and helpful. She did not try and sell me what I didn't need or could not afford. She was very knowledgable and profesional.Rob made the financial tranaction easy for us to understand and patient. He is very knowledgable as well and helped me at a time of loss for my family.They are both excellent workers who know how to treat people..thank you guys for all your help.

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wward6

Oct 11, 2010

Great job guys, thanks for the wonderful service. Bob was my salesmen / Matt was the financial guy - both were very helpful.I ended up going with the new Honda CR-Z, I love it! Bob was friendly/ professional and helped me locate the car I wanted asap - and its not an easy car to find.I would recommend this dealership and Bob / Matt to everyone.

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teddi barra

Oct 8, 2010

From the moment we walked into the dealership until we drove off in our new 2010 Honda our experience was incredible. Kathryn Woodford spent a great deal of time with us and walked us thru every step of our purchase. Kathryn's knowledge and patience made the whole process enjoyable.Jim and Teddi Barra

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happysmiles

Oct 6, 2010

If you plan on buying a Honda, I would highly recommend this dealership. I bought my Honda CR-V and couldn't be happier. Everyone was very nice and helpful. I worked with Dave Trasko, he has excellent customer service. He answered all my questions, and never pushed me to buy a vehicle from him (which is one thing that will make me walk away). He worked with me to get a great deal on my car. Rob in finance was also very helpful, he went through all the finance options with my husband and I. I felt like at times I drove them crazy, this was my first new car purchase, but they also made me feel like they were there to help me.

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ccmc1448

Oct 3, 2010

Purchased new vehicle in Dec. 2009, and on Oct. 1, 2010 returned to purchase an extended warranty. Have been back a few times in the interim with questions relating to things such as accessories, and have always been treated well and in a very timely manner. As yet we have not needed any service or had any problems.

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mariec31

Sep 30, 2010

This was my first Honda and I am very happy with it. I always had a Chev and when I changed to the Honda, I could not believe the service I received from Branfon Honda. I was treated with respect and friendly people. I always had prompt service when I brought my car in for service (which has only been for oil changes). My car has run great since I got it and I will buy my next car at Branfon Honda. Thank you everyone at Branfon Honda. I recommend your dealership whenever I talk about my Honda. Love my Honda CRV......

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2HondaFits

Sep 28, 2010

My wife and I are very happy with Joel DeMarco and Brandfon Honda. Joel sold us a 2009 Silver Honda Fit 18 months ago and a second vehicle last week, this time a 2010 Fit. Joel is very easy to work with, and worked with us on getting a fair deal. Brandfon Honda didn't have a base white fit in stock like we wanted and Joel told us he would find one and he did within a few days. He and this dealership are professional, friendly, and accomodating. A few days after purchasing our newest car I received a call from the owner who wanted to make sure we were treated right and wanting to know if we were happy with our car. I was told that if I wasn't happy to call him personally. I have never had an owner call me from a dealership that we purchased a new car from in the past. Joel made our experience an enjoyable one. We purchased another Fit because we are very happy with the room in the cabin of this car and the great gas mileage. We have been averaging 34-37 mpg. in combination driving and on straight highway driving we have been getting approx. 41-43mpg. when utilizing the mileage slidebar that assists you in driving economically. We plan on purchasing cars from this dealership in the future and have let family and friends know that purchasing a new car can be a fun experience as we have discovered. We are anxiously awaiting the arrival of the Honda Fit hydrid which is rumored to come to the U.S. within a few years.-Warren Harris.

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Helcan

Sep 27, 2010

Great experience with Robert Karcich. He is very knowledgeable of the products he sells. I initially contacted Robert Karcich through internet sales for a Honda CRV. My experience in purchasing the Honda CRV of my choice was hassle-free. Robert Karcich located the sage green Honda CRV with Navigation in a day. He answered all my questions. I never felt rushed or pressured.Rob Cottingham was a pleasure to work with. He is professional. He got me a great interest rate and Gap insurance which put my mind at ease. This means the world when you have to make those monthly payments. I would recommend Robert Karcich and Rob Cottingham to anyone in search of a new or used Honda.Helena

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matthewkb

Sep 26, 2010

Matt was very knowledgable and helpful, he didn't talk us into anything we didn't need or weren't prepared to do, he have us options that fit within our budget, and went the extra mile to make sure we understood our car and its features. Very pleased with the experience.

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cmangino

Sep 23, 2010

I waited a long time to purchase a new car; I was looking for something special and once I decided on the Honda Fit, finding the best dealership was the next decision to make. My husband made the initial visit to Brandfon Honda while I was traveling and had the great fortune to meet with Daniel Vargas. Two days later, we arrived at the showroom and within the hour, I found the perfect car for me. Daniel stayed in touch throughout the process and after delivery of the car. Robert Cottingham handled the nuts and bolts of the sale and vehicle registration with ease. Most importantly, Mr. Brandfon called personally to thank me for my purchase. Everyone at Brandfon Honda treated me and my husband like a member of the family.

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odacosta

Sep 22, 2010

Kathryn Woodford made the car buying process very easy and hassle-free. I initially contacted her about purchasing a Honda CRV through the Costco auto program with a list of vehicle requirements. She provided me a list of vehicles that she could obtain, and provided a clear membership price for each that I would have to pay. Further, she provided additional help at the dealership by identifying features and options that I should consider.

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angcaylee

Sep 21, 2010

I've ha very frustrating time trying to purchase a car. I first went to Executive Honda in Wallingford CT and it took them over a week to tell me that they could not help me out. That wait ended up costing me other week of rental charges. The minute I was in contact with Rob it took him ONE DAY to get me approved. I am EXTREMELY happy and I wished that Executive went out of there way for me like Rob Cottingham did for me.I will gladly pass the word on that Brandfon Honda is the place to go purchase a new Honda. Big thank you to Mr Rob Cottingham

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bigdomino

Sep 18, 2010

Great experience. kathern is very good to work with. Very knowledgable of the product and has great person to person skills. Started out on the internet and ended up working with kathryn.Would recommedn her and the dealer to anyone wanting a new Honda.Steve__

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Cathy Ruggiero

Sep 15, 2010

Our visit to Brandfon Honda was a pleasure from the very beginning. When I stopped by on Friday Joel came out to greet me and he was very easy to talk with. We talked about what I was interested in and he showed me what was on the lot. We also discussed the low interest rate Honda was offering. Before I left, Joel said he would see if he could locate a White Manual Honda Fit Sport, which was what I wanted. On Saturday both my husband and I went to see Joel to talk more. When we got there and let him know that we were seriously thinking of buying he told us that he had the vehicle I was interested in, on the lot. He said he would find one and he did! When we sat down with Rob to talk business we were both very cautious. It had been 25 years since we last had a car payment and making a payment for 5 years made us both a little nervous. Rob put us both at ease. He encouraged us to get the GAP insurance outlining the importance of it, and we felt that the cost was more than worth it. Rob made the entire process easy and alleviated any anxieties we might have had.Both my husband and I have driven Honda vehicles for 20 years and we knew we were getting a very well made and reliable car. We have a 1992 Honda Accord Wagon with 205,000 miles and it runs beautifully. We are looking forward to many years with our new car. Joel and Rob were wonderful. They were both very comfortable to talk with and made us feel that all our wants and needs were very important. They both encouraged us to call them with any questions we might have. We would recommend Brandfon Honda to everyone and anyone looking to buy a Honda.

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websmatch

Sep 14, 2010

Having purchased and/or leased more than 50 vehicles in my lifetime this experience was BY FAR the most rewarding by a long shot. I would very highly recommend this dealership and the salesman, Daniel Vargas. Could not have asked for a smoother transaction, a more knowledgible staff or friendlier people throughout the dealership. Finally a dealership that stands by their word, their advertising and their product.

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cmusial

Sep 10, 2010

everything about this dealership was great from sales to service. i would recommend this dealership to all my friends. the dealership is 1 1/2 hours from my house but its well worth the drive......great job matt!!! look forward to dealing with you in the future

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michellealawler

Sep 7, 2010

I have done business with Brandfon for over 15 years. Joe and Randy have been my go to customer service men for the same time period. I am always treated with respect and fairness! There is another Honda dealer closer to me but I trust and depend on Brandfon!My friends ask me why I go to a dealer for my service when my car is a 1998--I tell them because I know that I get quality service and care at Brandfon. There are no hidden fees or unnecessary repairs. When I decide to buy a new car again you can bet it will be from Bardfon Honda!

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cissy

Sep 1, 2010

So nice. Answering me all questions and trying to find which car I need and which warranty I need. I met some other problems with my insurance company, so had to make a long call in their office. But the sales man is always patient and help me every thing. I did spend lot of time there, but it is a good experience.

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DougC

Aug 30, 2010

Our new -used car was in good shape and we are very happy with it, Joe was very personable and nice. He explained things very clearly an we never had the feeling that he was pushing us to things we didn't want. The negotiation went about as smoothly as one can hope for. We have bought cars there before and used their service facilities, and have always found them excellent.

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Patsylove432

Aug 29, 2010

Just the other day I had picked up my 2007 Honda Civic LX and have never felt so much confidence in investing in a car. The dealers had worked with a great sense of humor and and were not pushing us like so many dealers had before. The car came at a great deal and I will definitely be purchasing another honda from this dealer in the future. Thank you all! :)

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dorkface

Aug 27, 2010

My wife and I have purchased several new Hondas over the years from a few dealerships, and we recently had a great experience with Brandfon Honda. Our experience with both Joel DeMarco and Rob Cottingham was a pleasure; no pressure, professional, and they were very accommodating in meeting our financial needs and making things work for us. We traded in a used CRV and leased a new CRV and Civic.If you are interested in a Honda, I would recommend this dealership and strongly recommend working with both Joel and Rob.

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BobbyCapelli

Aug 26, 2010

Kathryn was a pleasure to have as a sales consultant with the purchase of my new car. Shes very knowledgeable and approachable when it comes to buying a car and won't push you into something you really want. Shes a dream consultant to the costumer and an asset to her dealership.

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rostone

Aug 25, 2010

bob karicheck very helpful. would recommend him to anyone in future. He went through each detail of the car.. Had to go to other dealer to get car, but did so and car was delivered when promised..Had all the features I wanted.. Some differences on trade in of my ridgeline but came to a fair price. Overall pleased with dealership.

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jatsivns

Aug 22, 2010

I am a new customer to this dealership.Purchased a new 2010 Honda Pilot. No haggle pricing was a relief,and our salesperson ,Kathryn Woodford was exceptional.Ig you would like to deal with a polite professional salesperson that will go out of his way to give the customer what they want,seek out Kathryn Woodford,and you will not be disappointed.Absolutly first rate customer service.The staff was friendly,efficient,and professional.It was clear that the staff enjoyed there job and that made for a stress frtmosphere.from start to finish,my car buying esperience was pain free.Again,I am a return customer to this dealership and every aspectof the new car purchase and service was exceptional. I would buy again from this dealership and would recommend the dealership to others.With best of luck Nataliya.

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annino999

Aug 21, 2010

We had a very pleasant experience dealing with Branfon Honda. We started the transaction working through Branfon / Costco on-line to get a quote. After talking with Kathryn Woodford on the phone we made an appointment to visit the dealership. Kathryn was terrific to work with. She is extremely knowledgeable and easy to work with. An absolute no hassle experience. We could select the options that we were interested in with no pressure. We were able to select a car and close the deal in about an hour. The CRV we selected was ready for pick up the next day. This was our 4th CRV purchase, so pretty familiar with the car. In realizing this, Kathryn went through the demonstration quickly for us. She covered all the key points which was perfect.Our experience with Rob Cottingham was also very good. Even though he had been going all day with no time for lunch, he was still extremely pleasant and efficient at 7pm at night. We completely all the paperwork and he explained everything clearly.Overall, it was a very hassle free, no pressure experience. Everyone was personable and addressed us by name (even the kids). We dealt with very nice and friendly people that were knowledgeable and helpful. I would recommend buying a car a Branfon and would highly recommend working with Kathryn.

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kderken

Aug 21, 2010

My Sales experience was fabulous. My sales representative Kathyrn was friendly, extremely knowledge, and made my buying experience the best I have ever had. This my 5th lease and 1st from Branfon/Honda. It will not be my last, they are top notch especially my sales rep and the business manager Rob, who also made doing business simple and easy yet friendly and professional. These employees along with Branfon should if not already be award winning.

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saman_nouri

Aug 19, 2010

Our experience with this dealer was good. From the beginning everything went very fast and friendly. Kathryn helped us very well in all the steps and was able to answer all our questions and concerns. I called her 10 times in one day about price, color, color of mats, timing, fees, . . . and she took all my calls happily and replied to all my questions fast.When we brought the check to the dealer, everything was ready. Car was washed and clean. paper work was ready to sign. we were done in less than an hour. It felt very good considering the fact that we had not paid any deposit.

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sethshed

Aug 17, 2010

Everyone at the dealership was very nice to me and especially my pregnant wife, who is carrying triplets. This is the second time we have purchased a car from this dealership, and will absolutely do so again. Kathryn was very sensitive to our needs, as it is very difficult for my wife to go anywhere for long periods of time. She finished everything that could be done before my wife had to go in and sign the papers taking ownership of our new odyssey. My wife was constantly being brought waters by the staff while we were there. A+ job all the way around.

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FAD

Aug 17, 2010

After 17 years with a Honda(1993) and 306,830 miles later, my wife and I knew it was time for a new Honda. My son suggested brandfon honda and it was a great suggestion. Joanne Panzo,in sales, was most accommodating. We discussed with Joanne our preferences and model and viewed the car she recommended. I looked at others but wanted to drive the car she recommended. Immediately I knew I need not look any further. We compleleted all the paperwork in such a timely manner, it was a pleasure and explained to Joanne we were going to MA for our grandson's hockey tournment and if we can complete the transaction after the weekend. I called her the Monday after, set a time, and drove home very satisfied with a car not only my wife and I love but also "all in the family" Matt Goodwin explained the financial and service matters in a personable and knowledgeable manner with emphasise on our needs. Again we listened and were fully satisfied. Both Joanne and Matt are very professional, not a bit intimidating and will recommend brandfon honda as well as Joanne and Matt to our family and friends.Frank and Fran DeMilo

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rciravolo

Aug 14, 2010

Kathryn Woodford/Rob Cottingham were very professional, kind and knowledgable which helped us to choose our new Honda Civic. Our daughter bought a new Honda at this dealership 9 years ago and we're very pleased with the service department, too. Thank you Kathryn and Rob for all your help!!Rocco & Maria Ciravolo

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len123

Aug 13, 2010

I recently had a VERY POSITIVE car shopping experience at BRANDFON HONDA in Branford, Connecticut, with salesman DAVID TRASKOS.Brandfon Honda is a very professional and polished Honda dealership. When walking through the front door, one has the immediate impression that this is a quality operation. Generally, I found the staff to be friendly and knowledgeable about the cars they sell. Brandfon Honda does not use pressure tactics to sell automobiles. The dealership has a large selection of new Hondas from which to choose.David Traskos is an excellent sales consultant. He is knowledgeable, friendly, honest, and helpful. Dave is clearly dedicated to customer satisfaction. He is one of those rare salespeople who understand that the best way to sell an automobile is to see to it that the customer is happy.Now, here is the most impressive part of my experience. When I began shopping for a new car in June, I had my heart set on a Honda Civic Coupe LX with manual transmission. Unfortunately, Honda had stopped manufacturing this vehicle with a manual transmission earlier in the year. No Civic Coupe LX with manual transmission showed up at any Honda dealership in Connecticut all summer. When August rolled around, I gave up on the Civic and arranged to purchase a different Honda. However, at the very last moment, I had a change of heart. I came to the realization that other car was just not right for me.The dealership refunded my money immediately and without any problem. I was not pressured in any way to go through with the deal. I was dealt with politely and professionally at all times. With patience and good humor, Dave worked with me to reverse the transaction.I believe that such a high level of integrity is uncommon in car sales.At this point in my life, I have purchased many automobiles and this was one of my most positive shopping experiences.When it does come time to purchase a new Honda, I intend to return to Brandfon Honda and to see David Traskos.Len

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customer85

Aug 10, 2010

I purchased my Certified Pre-Owned Honda not long ago, and the other day, the driver's side visor suddenly snapped apart and would not stay up. Though this part wasn't covered under Honda's comprehensive warranty (surprising!), Brandfon thankfully replaced it free of charge.

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fredgeier

Aug 9, 2010

Katheryn was super to work with. She took time to explain & demonstrate everything to us & made follow up calls to see how we were doing. We would highly recommend Kat to our family & friends. Matt was a great help in setting up our BlueTooth the day we picked up our Odyssey. Two weeks later we some how lost BlueTooth & Matt took the time to get it back and working, as it turned it was our phones & not the Odyssey. He was such a great help & we would not hesitate in asking for his help again if we needed it. We would also recommend him to family & friends.

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olet3

Aug 9, 2010

My wife and I purchased a new 2011 Honda Pilot. The service at Branfon Honda was very good. Our salesman, Matt, was very accomadating. He thoroughly explained what we needed to know about our new car. He answered all of our questions and without his help we probably would not have been able to figure out how to use some of the features. The service was great, they treated our family well and our experience was a wonderful one.

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latefordate

Aug 8, 2010

I had already agreed to buy a Ford Fusion from a private party earlier that morning, but I decided to just look at the Hondas. I met Danny, tried an Accord, and then we sat at his desk and talked. He asked me what would make me happiest. To have a dependable car that I could afford and enjoy. He convinced me to buy a Civic with 23,000 miles and warranties. I'm happy with my choice. Danny was easy to talk to, not pushy, and warm and funny. It was a pleasure dealing with him.

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jshiek

Aug 5, 2010

I can't say anymore on the knock your socks off customer service I received at Branfon. Kat provided me with exceptional friendliness, knowledge and overall outrageous customer service. From the moment we shared emails to her follow thru with all the pricing I asked for. She was more than happy to always answer my questions and her knowledge and attitude were fabulous. I also want to comment on the business manager Rob, he made our paperwork simple and easy to get thru. Fabulous service and exceptional attitude with his customer. I could not have asked for a better experience. Rob and Kat have made this buying experience one to tell others and also would highly purchase another. The Branfon team is high quality and top notch!

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esikoinen

Aug 5, 2010

We are thrilled with our new Honda Pilot. Our salesperson, Kevon, was very experienced, informative, straightforward, and most importantly, did not pressure us. We had a wonderful experience buying our first Honda. We will certainly recommend him and Brandfon Honda to our friends and relatives.

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Remkaton

Aug 5, 2010

I have purchased many new cars during my life and find that at Brandfon, the sales people do not pressure you into buying a car. This is the second new Honda I purchased at Brandfon. The quality of the car is outstanding and the sales people make it a pleasure to negotiate a fair price and trade-in value on the vehicle being traded. Nick Pawliwicz (our salesman)had the patience to stay in touch during the period my wife was trying to make up her mind. During the past seven years, our previous vehicel was serviced at Branfon and always treated as valued customers. We have confidence that we will be treated the same now that we purchased another new Honda. My wife and I feel that we made a fair deal for both the Dealer and ourselves. Thats a rare feeling when purcaseing a car. A lot of credit goes to Nick our salesman. He talked about his grandchildren, showed pictures of them and proving he was human and not just a robot trying to make a deal. I like doing business with someone like that. I showed up at the dealership two days later to pick-up some touch-up paint for the new car and Nick greeted me as if I was a friend, not just some past deal.Salespeople can make or break a business, I'm sure Nick is responsible for a lot of Branfon"s success. He, no doubt, has received many of these rave reviews in the pastand will get more in the future.

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pattybuckley

Aug 4, 2010

Review of Branfon HondaI was very pleased when we first entered the Dealarship, We were greeted by Mr. Daniel Vargas and he was very polite and answered our questions about the leasing program offered. Our credit score wasn't perfect and Mr Vargas was upfront about the possiblities of increased rates, he also was very easy to work with. We than met Mr. Matt Goodwin , He also took time with us explaining the contract and what we were to expect in signing the agreement, it was a very pleasent experiance. They were both very professional and at the same time very personable the were very easy to work with and we recieved the best deal possible . I will recommend Brandfon Honda to friends and realitives it was such and easy no hassel experiance.

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rpalves1

Jul 29, 2010

This is the second time I have purchased a new vehicle from Branfon Honda and have been very pleased. Danny Vargas was outstanding and I would highly recommend him to anyone I know who is looking for a new vehicle. Everyone that I dealt with at the dealership was very friendly and helpful.Russ Alves

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david_lee_bear

Jul 24, 2010

I am, by nature, a very worrisome and easily-stressed-out individual. So, when I walked into Brandfon Honda, I was feeling very nervous and ill-at-ease about the idea of leasing a vehicle (what could be considered a major change in one's life). Indeed, after listening to the leasing options initially available to me, I was absolutely convinced (as a high-school teacher on a relatively-meager salary) that there was no way I would be able to lease a vehicle from Honda. Enter Kathryn and Rob... They bent over backwards and went beyond the call of duty to not only make me feel at ease, but managed to put together a leasing package (and with the options and warranty I wanted!) that I would be able to afford. They are amazing representatives of the Honda Corporation, and a credit to that organization. They embody the true spirit of Customer Care. As I read my owner's manual, I am amazed at the technological superiority of the product Honda created for me. Riding in my new vehicle, I am overjoyed at the comfort of the vehicle and the ease with which it operates. I extend my thanks not just to Kathryn and Rob, but to everyone at Brandfon Honda, many of whom didn't know me from Adam, but who went out of their way to say "Hello" or offer me a bottle of water on such a hot day as the one on which I visited Brandfon.Finally, I wish to thank Mr. Brandfon himself. I have NEVER had the owner of an automobile dealership telephone me to thank me for doing business with his organization. It's touches like this that prove the classy and caring nature of Brandfon Honda. Mr. brandfon, you have on your hands a superiod organization not only in its product, but in its people as well.Rest assured, when it comes time for me to lease a new vehicle in three years, I will be leasing with Brandfon Honda. Thank you to all you made my leasing experience so pleasant and rewarding!

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Rayosun

Jul 22, 2010

Although I've bought a dozen cars in my lifetime, I've rarely dealt with dealerships, because I felt that the inerests of salesmen and customers were diametricly opposed to one another. I must say that from the moment Mr. Moris stepped up to help me find a used car within my means, he was more like a friend than a salesmen, offering me choices that all made sense, and not pressuring me to buy a car because that choice might benefit him or his employer rather than me. I wanted to drive my 2000 Honda Accord for a month before making my evaluation, to make sure the car was as good as it appeared and that the dealer would make good on their promise to remedy any problems I might uncover and all is well.I can be very demanding and critical when that is what is called for, but I feel equally obligated to give credit when credit is due, and I have to commend Branfond for hiring and training salesmen like Kevon.

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Sue Mullaney

Jul 7, 2010

I would highly recommend this dealership to anyone looking for a Honda. I recently bought a Civic, and I had the good fortune to have Mr. Dan Vargas as my salesman.He turned what could have been a nerve wracking experience into a pleasurable one. He is very knowledgeable about the cars, and is very conscious of what the customer is looking for. Most importantly, he is not pushy, and is very relaxed, and has a great sense of humor. I am very happy with the treatment I received at Brandfon, and would tell any of my friends to go there.

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rostone

Jul 7, 2010

bought new Ridgeline,some barganing on trade in but they met any other dealers price. wanted to buy locally so am very happy to make deal at Brandfon..Robert Karich very helpful and accomodating, as was business manager and other staff I dealt with.found exactly the model and color I wanted. have had very good experience with service dept in the past also, so would not hesitate to recommend this dealership.

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dkeene

Jul 6, 2010

Kevon was proactive in asking me if he could help me when he saw me sitting in the middle of the dealership. He was very friendly and presented himself as enthusiastic to help me find what I was looking for. Remembering my first name, he showed me all the used cars he had available, explaining the pertinent differences and attributes of each. When he understood my needs regarding a car, he directed me to the most sensible one and offered for me to sit in it, then take it for a test drive. Without applying pressure, Kevon worked with me to put the deal together for the car I had selected. He offered to stay late that first night and call me at home with the results of my credit report. When I decided to wait till the next day, he supported my decision to wait and made himself available to work with me based on my schedule and needs. The next day he accomodated my wife and myself as we worked through the paperwork and deal transaction, guiding us in a friendly, informative way that let us know that he was working for us to make things go as expeditiously as possible. We drove the car home that night, and have been completely satisfied with the whole experience. We feel we made the right decision and recognize that Kevon was a major part of our success.

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lobleh

Jul 4, 2010

I came in to inquire about leasing a Honda Civic and spent nearly two hours with Daniel Vargas. He was very helpful and very patient with all my questions. He really helped me feel comfortable with the new car as the model had changed since my last Honda.he made sure that I could operate it successfully.

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ttompkins

Jun 30, 2010

David Traskos made the car-buying experience at Brandfon a real positive one. He was on top of the details after we made the deal and was in constant contact as the process evolved. There were no glitches and the delivery went off without a hitch. Rob in the business office was also excellent, professional and knowledgeable about the process and the products available to customers.This is the third car we've bought from Brandfon and would certainly recommend them to family/friends looking for a Honda.

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allycat

Jun 26, 2010

I have leased many cars and Branfond Honda is by far the best I have ever dealt with. Mat was very kind and thorough. Joel was by for the kindest car dealer. I will come back to Branfond Honda only and will recommend them to friends and family (especially recommend Joel and Mat). Thanks, RAC

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pinklite

Jun 26, 2010

My experience at Brandfon Honda was exceptional. After calling around to several dealers for pricing I decided to purchase my new Honda CRV at Brandfon. I worked with Kevon in deciding which car to purchase. He was very informative and most professional in helping me pick out which car to choose. He explained everything in great detail and made the whole process from start to finish very smooth.Matt also was a great help in the final process of the purchase. He was a pleasure to work with. I would highly recommend these gentlemen and this dealership to anyone interested in purchasing a Honda.What a great experience!

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bassplayer1950

Jun 16, 2010

My wife and I had a great experience at Brandfon Honda. We have bought three other Hondas from this dealership and have not been disappointed with any of the cars. The sales staff is very knowledgeable and friendly. They take their time and are extremely patient and answer all the questions we ask. Joel knew what kind of budget we had to work with and made the sale of our CR-V possible. We are very happy with the car. Rob helped us through all the paperwork and made that part of the experience easy as well. Thanks guy. Four Hondas in a row...02,02,07, and 10.

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rannunzi

Jun 5, 2010

My husband and I had a wonderful experience working with Gabe at Brandfon. He was extremely polite, helpful, and responsive. This was our first time buying a new car and it could not have gone more smoothly. The price was extremely competitive and the process at Brandfon was quite straightforward. We also did not feel pushed at all into anything. The atmosphere overall at Brandfon was very friendly and accommodating. I would highly recommend Gabe and Brandfon to friends and family and we surely will go there for future needs.

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neilklatsky

May 30, 2010

I was shopping for 2011 Pilot, and I live in New York. I was looking for a specific color and a good price. After all my research, and emails to over 25 dealers in the tri state area, I settled on Brandfon. Kat and Matt were great to work with. Professional, personalble and NOT pushy. I shyed away from a number of dealers on Long Island (close to home) because of their pushiness. Kathryn assited in my the entire process and made it seem very easy. The most interesting part of the process was that I had to go from my house (Long Island New York) to Connecticut to pick up my new truck. Kat arranged for me to be picked up at the Bridgeport ferry terminal which was about 1/2 hour from Brandfon. I took the ferr from Port Jeff, which was a 1/2 hour from my house. My wife and I had a beautiful, relaxing sunny trip across Long Island sound, and were met by a pleasant, professional young man from Brandfon (Dave) who picked us up in Bridgeport and took us to the dealership. We were pressed for time as we had a ferry to catch on the way back. Kat and Matt made the final details of the process smooth and easy, and knew we did not want any last minute sales pitches to jack up the price. They respected our wishes. We were able to make our ferry, meet my sister in law and my 8 year old daughter for dinner in Port Jeff, and surprise her with a new truck! Great experience. ....Also....dealership was clean...modern...comfortable... Continued success to Kat, Matt, Dave and all everyone at Brandfon. Why can't more dealers be like them?Neil KlatskyWading River New York

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2528

May 23, 2010

My experience buying a car at Brandfon was wonderful - from the e-mail price quotes on the Honda Civic LX, my visits to the dealership, the follow-up phone calls to picking up the car. Kat was personable, helpful and knowledgeable. She spent a great deal of time explaining the features of the car and was very helpful in answering my questions. The process of buying the car was a positive one and everything went smoothly. I had also visited two other Honda dealers, but their sales consultants could not match the service and prices that I received at Brandfon Honda. Rob Cottingham, the business manager was also very helpful and knowledgeable. He was respectful of what I wanted to buy and listened to what I said.

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ninny30

May 12, 2010

We went in to learn information about the Honda Accord. We sat down with Gabe and talked about how the lease worked and then went out for a test drive in the Accord. We liked the terms and the car so we went ahead and signed the paperwork. Gabe and Matt were both very friendly and knowledgeabul about the whole process. We had a great experience!

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Steve & Jill

May 3, 2010

This was our second used honda purchase. We were so happy with our first accord ,we decided to make the trip from Berlin yet again to purcase another accord. We cannot say enough good things about how we were treated. The price for our trade was more than fair and the extras they did getting our certified Honda ready was second to none. We will definetly be back. A big thanks to Bob,Adam and the finance staff.

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gcacace

Apr 30, 2010

Great customer service, keep us up to date as they were trying to find my wife car in the color she wanted. Everyone at the dealership from sale to the service department is friendly, have been getting my honda's seviced at Brandfon for the last 10 years. The price was the best I could find, as I have compaired with other dealers.

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john1957

Apr 29, 2010

Kat was great, she knows her vehicles and how to treat her customers. She responced right away for a on line price quote. When we arrived she had the Pilot ready for a test drive and answered all our questions. Anything that we were not happy about with the used Pilot Kat and Tim, the used car sales manager were willing to correct without hesitation. I never had such a smooth time buying a vehicle. I don't usually trust dealers and close a deal the same day, but this dealer we felt very sure of our decision. Brandfon Honda, you have a really winners with Kat and Tim.

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mlmasi

Apr 29, 2010

My husband and I went to have the oil changed in our 2005 Honda Accord that we purchased in 2005 at Branfon Honda, while waiting for the oil change to be done we looked at the 2010 models on the lot and was approached by Joe Riggsbee if he could be of help to us, he showed us a model that we were interested in, in the color that we wanted. He made the whole process so easy for us, quoted us a bottom line price and talked to the business manager, Matt Goodwin about getting credit approval. We left to think about it and told Joe we would get back to him later in the day. We drove to a nearby dinner and had some lunch and made our decision to buy the car. We called Joe and told him that we would be returning to complete the paperwork and a few hours later we were on our way home with our new car. We both were very impressed by the service we were given and how quick the process was. We were very pleased in 2005 when we purchased our first Honda at Branfon Honda and that is why we returned there and will highly recommend Branfon Honda to others.

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ann bontempo

Apr 28, 2010

My husband and I worked with Gabe Parrilla. He was friendly, honest and very informative about both the CRV and the Accord, which is what we ended up buying. This was our 3rd car purchase from Brandfon, and we are very happy with their customer service. I would recommend this dealership to anyone who may be interested in purchasing or leasing a Honda.Ann BonTempo & David Healey

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Don K.

Apr 26, 2010

Easy folks to work with, arrived at a fair price w/o a lot of fooling around. Did not push extras when I said I was not interested. Car was delivered and time was spent to go over all of the features, controls as well as under hood oil, trans. dip sticks, fuse location, etc.

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jblemings

Apr 26, 2010

Joanne and Randy were a pleasure to deal with as I put my 98 Accord to rest and leased a 2010 Civic. While I was not please that I had blown the transmission in the previous vehicle for a second time, they made the process less painful and did not rush me into a decision or push me into anything I couldn't comfortable afford.

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lisacrv

Apr 23, 2010

We recently bought a 2010 CRV from Bob Karcich at Brandfon. This is the 6th Honda vehicle we have owned and the first we bought at Brandfon. We asked for prices from 2 other dealers, including the one where we bought the first 5. Bob's quote was the first one to arrive, he was the first to call and the most proactive to get our business without being pushy. We got an excellent price as well as a terrific trade-in offer for our 12 year old Odyssey that the other dealers could not match. Everyone we worked with at Brandfon was friendly and helpful. We highly recommend Bob and Brandfon and will absolutely return for our next Honda.

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AgentCooper64

Apr 23, 2010

I was recently shopping prices for Honda Accords. I knew the features and model I wanted, since I'm very familiar with Honda and its vehicles. I had been a 10-year Honda loyalist and had always sworn by the quality of their products and service. In addition, I had been servicing my vehicles at Brandfon since they first arrived in Branford and even bought my last Accord from them (pre-owned). I called/emailed Joanne to ask her for a quote for the vehicle I wanted, with the options I desired. First, I got back a generic computerized quote that did not include the options I had asked for. When I asked Joanne for a more accurate quote, I sort of got a run around. We exchanged voice mails and emails a few times. So I gave her a quote I had already gotten from another Honda dealer for the car I wanted. I asked her how close she could come to that quote. From her response, it essentially sounded like she didn't believe the amount of the quote. After that, she basically ignored my emails. In the end, I went with a Nissan Altima that I got for a lower price than my lowest Accord quote. My originaly intention was to stay with Honda. but Nissan sold me on their vehicle and their customer service. This was less than I could say for Brandfon.

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civic2010kb

Apr 20, 2010

Both Kathryn and Joe provided high quality customer service. They were responsive to my car needs and we worked out a great deal together - the lowest price of all Honda dealerships I dealth with. Everyone at Brandfon is friendly and courteous. My car looked beautiful when I picked it up and they happily helped me with a minor fix the next day. I highly recommend this dealership!

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fredkleiner

Apr 19, 2010

Friendly, knowledgeable sales personnel; competitive pricing; superb service department; free shuttle van; comfortable, ultra-clean waiting area with wireless internet connection; great people from top to bottom; A+ for integrity. I have purchased six Hondas from this dealership over 30 years.

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jblack

Apr 19, 2010

I was impressed with the responsiveness of my salesperson, Kathryn Woodford, to my need for a car. She found exactly what I was looking for, and promptly, when other dealers would not. The pricing was transparent and fair. There were no gimmicks, which is a pleasant departure from my experience buying from other dealers. I highly recommend buying from Kathryn, as she is very competent and personable.

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cleanwake

Apr 16, 2010

I contacted at the same time three local Honda dealerships and Kathryn's price was the first to arrive and was very good. The second dealer could not match it and the third did match it and was in my home town, so I placed my order locally. They said they had to locate my model and after a month they gave me the VIN # and said it was coming on Friday. On that Friday I went to verify the Vin# so as to get insurance and was informed that the VIN # had changed and would not arrive in this country until the end of this month. I stormed out of the dealership saying you sold my car to someone else. I immediately contacted Ms Woodford and asked if her quote was still valid and if she could get me one of these scarse model "Insight"s Sure she said, give me three choices of exterior color and I will see what I can find. Today, less than 7 days later I went home in my new car.I am a senior citizen who has a record of buying new luxury brand top of the line cars. This is my first compact and first Hybrid. I wanted to try this new style and at the same time needed a hatchback model to carry an electric scooter in the rear as I'm handicapped. The lift will be installed next week and Honda will reimburse me up to $1000 toward this expense. As for Kathryn,she is an asset to the dealership. She always had time for me and always was able to get me answers to hard questions. Tonight she started to explain how the new gadgets on this auto worked even though to was past closing time. It was I who suggested that we quit for tonight and resume next week. Such is company loyalty. Good looks also helps.

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saisara

Apr 16, 2010

Kathryn was very customer friendly and did have a great deal of knowledge to share with the customers on the vehicle of interest. From the time we stepped in to the time were left the dealership, we were made very comfortable and weren't rushed into making decisions.

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glenn12

Apr 14, 2010

I went to Brandfon Honda to get a second opinion regarding some costly repairs on my Honda Civic. They not only gave me a lower price quote, but during the process Joe and the technician discovered I didn't need some of the work. I appreciate the fact they wanted to get it right, not just get it done.

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kalma04sherry

Apr 12, 2010

From first internet contact to picking up the vehicle, Bob Karcich made it a most pleasant experience. I wouldn't hesitate recommending someone to Brandfon Honda - and if it possible, have them ask for Bob's assistance. Even though this dealership is not the most convenient for me as far as location, I'm confident it will be worth the trip for service.

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ecdawson12

Apr 11, 2010

Kathryn was a joy to work with, she was friendly, helpful and was able to answer all my questions. In addition, she made me feel at ease through the process of purchasing my new car and words cannot explain how grateful I am. Kathryn is truly a valuable employee to the company.

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mariopan

Apr 10, 2010

My wife and I bought a vehicle from Robert Karcich better known as "Bob K" at Brandfon Honda. I knew Bob from a previous dealership and was glad to deal with him at Brandfon. We had a pleasureable experience and Bob and Brandfon gave us a fair deal on our Honda CRV. They also gave us a fair price for our trade-in.I highly recommend Bob and Brandfon and would highly recommend anyone looking for a vehicle to stop at Brandfon and work with their friendly, professional, and reasonable staff.

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briana0824

Apr 8, 2010

Every employee is very friedly there. they all say hello and how are you. I just purchased a car from joanne who was great. she was not trying to push a deal on me at all. she gave me several options and looked at every aspect to make sure i was getting the best deal on the car i wanted. I am 20 years old and am driving a 2010 brand new honda civic for 245.00 a month. thank you to joanne and tim the finance manager who made my experience a great time. i would reccomend anyone i know to go to brandfon honda! not only would i reccomend it, i would be crazy to go to any other dealership. I had been to several honda dealerships and this one was by far the best. they definitly put the customer first before thinknig about thier own profit!

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accord_guy

Apr 8, 2010

I visited a few Honda Dealerships while shopping for a new Accord. In my opinion Brandfon Honda was the best to deal with and I eventually made my purchase there. The entire buying experience was terrific. Nick was extremely pleasant to deal with, very knowledgeable about the different car options, and worked with me to make sure I was happy with the final deal including my trade-in. I've received periodic calls from him since buying the car, just checking to make sure I was still happy and if there were any problems that he should know about. No problems, that's why I bought a Honda in the first place!

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kaseycat

Apr 7, 2010

In this economy a business has to go above and beyond in order to attract and retain customers. Brandfon Honda does just that. Our experience buying our new Honda Accord was pleasant and we were treated with courtesy and respect. Our salesperson was honest and straightforward. On our service visits, we were made to feel comfortable. The Service Dept. is well-organized and every customer was made to feel special. While I was waiting for my service, someone regularly came by to ask if rides were needed. All in all, we would recommend this dealership highly.

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hhawtin

Apr 5, 2010

Nick has been very hepful with my car sales. This is the second time I have bought a Honda from him. He just called me to ask me if there is anything that he could do for me and also to find out how I like my car. He is always polite and I would highly recommend him to my family and freinds. I always bring my car for the oil change and the whole staff at Branfond Honda could not be nicer.

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tingarra1

Apr 4, 2010

My experience was great!!! From the minute I sent a request for an internet quote to having the plate transferred to my new van it was great. Kathryn Woodford was very flexible setting up the first appointment to check out the van. The price was better than I had figured with all of my internet research. Kathryn explained everything to me and answered my crazy questions with grace. I didn't like the sales manager all that much since he tried to sell me "extras" I wasn't interested in. As far as service goes..... it's top notch. The hours are good and when you go in, the guys know what they are doing and are great to deal with. I was impressed that Kathryn went out of her way to say hello and ask me how the van was working out at my first service visit. Thank you Brandfon and Thank you Kathryn for a great experience. (okay.... I know I keep using the word "great".... but I really really mean it!!!!)

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Geesfarm

Apr 3, 2010

Kathryn Woodford is a little dynamo and you are very lucky to have her working for the dealership!Professional, knowledgeable and competent! Oh, did I say friendly?Congratulations to whomever it was that hired her!Would recommend highly! If she ever left there we'd follow her!

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3rdHonda

Apr 2, 2010

Just purchased my third Honda from Brandfon w/my Sales Representative being Joel Demarco all three times. This dealership is a first class dealership with an EXCELLENT staff that takes pride in their job and always puts their Customers first! I have purchased many cars over the years and always remove the name plates when I get my new car home. I can honestly say that I am PROUD to drive around with the name Brandfon on the back of my car. Stop in and see Joel and you won't need to go anywhere else!

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jeffer

Apr 1, 2010

I recently bought a new Honda CRV from Branfon and I found the experience to be a very enjoyable one despite what everyone told me about buying a new car, the pressure to buy, the uncertainty of not knowing what to buy and if I could afford the vehicle that most appealled to me.The staff was very friendly and courteous. Bob Karcich would assist me in choosing the right car for me. Bob was very professional and made me feel like I was the one who could decide which car I wanted, not which one he wanted to sell me. This was especially important to me because my last experience in buying a car the salesman made me pressure in, 1) buying a car quickly, and b) not giving me all the time i needed to make the right choice.We went through the inventory and Bob assured me that if the vehicle I wanted was not in the lot, he could get it quickly delivered which I liked because it made me feel like I didn't have to buy one that was alreday in the lot.The overall experience with the entire staff, and especially Bob was a very pleasant one and I've since spread the word to all my friends about how pleased I was and that I highly recommended Branfon Honda for their next car purchase.Sincerely,a very satisfied customer!

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hihoagaw

Mar 30, 2010

the car buying experience was very pleasant with kathys assistance. she tried very hard to please us. all of the staff seemed also to be very friendly . I am enjoying the car very much. my expectation is that this call will give the same satisfacion and another 12 years of service as my former Subaru. david silver

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racquavella

Mar 29, 2010

I have been doing business with Branfon Honda for over 10 years. There is really no other choice when you are purchasing or if you need service. Many dealers say they are customer service driven but few deliver, they set the example for others to follow. If are looking for a Honda, I would highly recommend Branfon Honda!!Robert Acquavella

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agiaimo

Mar 29, 2010

Pleasure to deal with Bob Karcich from Internet Sales. Shopped and compared prices on line got best deal from Brandfon hands down. No bothersome phone calls just emailing. He was able to answer all my questions and give me price quotes over internet. Definietly will buy from them again. LOVE Honda's in general. I have done business with other Honda dealers in the area but Brandfon is the best. Great to work with, even with my 3 kids in tow.

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amity78

Mar 28, 2010

Brandfon Honda is absolutely THE PREMIER Honda dealer in Ct. I have purchased and/or leased both new and used Hondas from Brandfon and each experience has been flawless; almost a joy. I mean who likes buying a new car?! Most of us would rather have a root canal than have to go through the torture of being pressured into a deal today that won't be there tomorrow! But Branfon's no pressure, no hassle attitude shines through every time. It doesn't matter who you work with at this dealership. From the sales to service to parts deparment, each and every employee makes you truly feel at home. This company simply has integrity at every level. The service department is very accomodating and I've found the cost to maintain my three Hondas to be very reasonable. Every time I walk in the dealership I see the same faces. Year after year. That tells you a lot. If your a Honda fan there's no reason to look further than this Southern Ct dealership.

RP

RAY PANTS

Mar 26, 2010

ALL PERSONELL IN ALL DEPTS FROM SALES TO SERVICE TO CASHIERS ARE ALWAYS FRIENDLY AND MOST HELPFUL..APPOINTMENTS FOR SERVICE ARE ALWAYS KEPT ON TIME AND THE VEHICLE IS READY WHEN AND IF IT IS AS PROMISED..WAITING AREA IS CLEAN AND COMFORTABLE,ALONG WITH RESTROOM FACILITIES AS WELL.

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Tbothe

Mar 26, 2010

I was very apprehensiveabout buying a car, I didn't want to have to deal with your typical "car salesman" but was pleasantly surprised with Gabe Parilla at Branfon Honda. He was wonderful to work with, didn't try to sell me something I didn't want and was very professional. I felt very confortable with him and thought he gave me a very fair price, there was no hard sell. It was a very stress free experience and I would not hesitate to recommend Gabe or this dealership. I also must say that Rob Cottingham, the Business manager, was also a pleasure to deal with, no pressure and a joy to work with. This is a wonderful place to buy a car and I hope I will be out here again soon helping my son pick out a car.

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cooneytj

Mar 26, 2010

Great experience. Came in to get a car and left the lot in a car a lot nicer then I expected to at a price that I was happy to pay. Now I am filling in extra space so my review can be accepted 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

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Sal P

Mar 25, 2010

I have been doing business with Brandfon Honda for the past 22 years, and I cannot say enough positive things about this dealership. Between myself and my immediate family, we have purchased 19 new Hondas from Brandfon. As far as referrals, I have personally referred at least 25 friends, neighbors, and co-workers ( I actually lost count; it could be quite a bit more) to Brandfon who have purchased cars, and many others to the service department, all of whom have thanked me for steering them to such a fine dealership. I have always been treated with respect and felt valued as a customer, two areas that is sadly not the norm with so many other car dealerships. The sales department is knowledgeable, professional and not high pressure( which I think is very important)...special thanks to Nick Pawlowicz. The service department is fantastic in getting done the work quickly and more importantly, always done right the first time.....special callout to Randy Newton and Joe Whitmore. Also, a thank you to Brian Chase for all his help over the years with my servise needs. It is greatly appreciated!!I would HIGHLY recommend Brandfon Honda to anyone looking to buy a new or used car, or for servicing a Honda they may have. Keep up the good work!! Jeff, I look forward to another 22 years of car buying and referring to your dealership.

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tp3253

Mar 25, 2010

I purchased my 2010 Accord through Brandfon via the Costco Auto Buying service. They were quick to respond to my referral via Costco and the pricing was excellent, better than what I was quoted elsewhere plus additional discounts over the Costco price.My salesman was courteous, friendly, no pressure, very helpful - a pleasure to deal with. He followed through on a couple of concerns I had concerning my trade-in and options I was interested in - both were cared for to my satisfaction.Financing was a painless effort, no high pressure sales tactics for extended warrantees and vehicle protection (they were offered however).I would definitely use this dealer and Costco in the future.

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kingboytwo

Mar 24, 2010

For approximately 30 years I have been driving Honda automobiles in New England.Needless to say I think highly of the brand and have dealt with 5 or 6 different dealers.A number of years ago I had the good fortune to meet up with a general manager by the name of Bob Szymanowski. In subsequent years I have purchased multiple vehicles from Mr. Szymanowski.Bob has always gone out of his way to assist me in my purchases even though he obviouly is not a salesperson.I am sure his time is valuable but he never hesitated to spend the time required to work out the fairest deals.His genuine concern for my satisfaction before as well as after the sale has continued to impress me.My most recent purchase of an Accord Ex was delivered to my business do to my hectic schedule. It's not the norm for a general manager to contact the customer after the sale but Bob has never missed the oppurtunity to do just that.I know that in todays market, price is a large determing factor in many customers buying decision.I am sure that some dealer somewhere could of beaten Bob's pricing over the years.I guess I am old fashion in that I am more concerned about my overall treatment and comfort level than price.My relationship with the service dept. has also been excellent.My car has always been returned in top shape.I might add that I currently live over 60 miles from Brandfon Honda but still choose to deal with them in all my Honda needs.I hope other customers have had the opportunity to turn their vehicle purchase from a dreaded necesity to a pleasent event.

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rabrams001

Mar 24, 2010

I've purchased three new cars in my lifetime. This was my best experience. Brandfon Honda gave me a good price online for my 2010 Civic XEL. I actually paid slightly less for my new car than the 'best' and final offer for a year old XEL at another dealership. The office at Brandfon Honda is well organized, and the staff is professional. The saleman was helpful, patient, knowledgeable, and thorough. I highly recommend checking them out.

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nigeld

Mar 23, 2010

I just purchased a Honda Pilot. This is my 3rd Honda from Brandfon Honda. My salesman Nick P is always great to work with, and I drive a hard bargain, so he earns the sale. The service department (Randy, Joe and Brian) at Brandfon Honda are always accommodating to us as we travel from Milford every time to get the cars serviced as they are the best around.

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tburne

Mar 22, 2010

I worked with Kat for about 3 months before we finally took delivery of our new Pilot. After reading reviews my mind was set on a pilot, Kat worked with us to figure out what model was affordable for us. Then she searched, and searched to find us a Pilot, which was not easy. She kept us informed of the progress and was very friendly. When we finally took delivery of our car she went through the car thoroughly explaining every button and knob and was very knowledgeable. Her follow up after the sale was great. We felt we weren't just another sale, we were a valued customer. We worked with Matt on the finance end, he was very informative also. He explained throughly the financial aspect of the sale. He was very friendly and competent. The only issue i had was we were not very impressed with the finance rates but over all we were satisfied and would highly reccommend Brandfon Honda to anyone in the market for a Honda.

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jonathanrogoff

Mar 21, 2010

I am from MN and was travelling to CT. I was purchasing a Honda Odyssey as a present to my son and daughter-in-law to provide a save ride for the first grandchild. Through the COSTCO auto program I was put in touch with Brandfon Honda. I received an e-mail from Gabe Parilla almost immediately upon touching base with COSTCO. I asked numerous questions to Gabe -- all by e-mail. Gabe was incredibly responsive -- over and over again. He was totally forthcoming with the pricing in a simple and understandable way. Once we decided on the model (EX-L) and the color (Metallic Slate) he took less than a day to get the car; and less than another day to have the car ready for delivery. I never met Gabe until I walked into the dealership to pay for the car. Yet, I felt like we had known each other for a considerable length of time. I could not imagine anyway in which Gabe could have improved his performance. I would unhesitatingly recommend contacting Gabe (gparrillaatbrandfonhonda.com)if you are buying a Honda. This was the first time I purchased a car through the internet, I will never do it any other way. In fact, it would tempting to drive from MN to CT (1300+ miles) to duplicate this incredibly great car buying experience. KUDOS TO GABE and Brandfon.

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Huelin

Mar 20, 2010

I was very happy with everything. We had talked to other dealers and we had quotes from them, Justin beat their price and he went out of his way to get me the color I wanted in the accord I wanted. Service is also great, they remind me when I need a tune up, answer all questions when I call and they bring me to work and pick me up, I love this.My husband has started to bring his old honda in for service, since the place we have had all our cars serviced at for the last 25 years went out of business.

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derkar76

Mar 20, 2010

Transaction of my car was quick and easy. No problems with dealing with my saleman. Dealership was clean and well organized. The lot was full and cars were clean. Location is an easy on and easy off of I95. Manything to do in that area. I recommend this very much

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HONDAGAL5

Mar 20, 2010

I HAVE PURCHASED SEVERAL CARS FROM BRANFON HONDA. I WOULDN'T SHOP ANY PLACE ELSE FOR A CAR AND I HAVE RECOMMENDED SEVERAL FRIENDS TO BRANFON HONDA, TO PURCHASE OR LEASE THEIR CARS. MY SALESPERSON NICK PAWLOWICZ IS PROFESSIONAL AND KNOWLEDGEABLE. I HAVE NEVER HAD ANY PROBLEMS WITH ANY OF MY CARS, I HAVE HAD ALL OF MY OIL CHANGES DONE THERE, ALL OF THE EMPLOYEES IN THE SERVICE DEPARTMENT ARE SKILLED AND PROFESSIONAL. I NOW HAVE A BEAUTIFUL 2010 BLUE HONDA ACCORD, WHICH I LOVE. THANK YOU BRANFON HONDA

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tv_mcdonald

Mar 19, 2010

We had an excellent experience at the Brandfon dealership. Kathryn was very personable and enjoyable to work with. In helping us finalize our choice of models, she answered all of our questions, and demonstrated all of the features after the purchase was made. Matt Goodwin was detail oriented and helped us with all of our financial questions. He made the financing paperwork easy. Both he and Kathryn certainly made our overall buying experience an excellent one. Later, when I had a problem with the tire pressure indicator, Joe Whitmore was very helpful. When asked a question about the sound system, Joegot Matt from sales to help me. Matt was excellent in helping me fine tune the sound and answering all the questions about the CD player and how to modulate the tones in the sound system. Thus far, in dealing with the Branfon dealership, we must say that we are very pleased and happy with our purchase.

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Man-E

Mar 19, 2010

I had many experiences with various dealers over the years. I am very fortunate to have found Brandfon Honda. The Finance Manager Matt Goodwin and Salesman Chris S. were exceptional. Thanks to Denise M for having me try Brandfon. I couldn't ask for better. I left there wanting to buy another car. The casual,no hassle, honest attitudes of the employees made me feel very comfortable in purchasing a vehicle. No hidden fees,everything was upfront and honest. Didn't pressure you to buy extras, which is a rarity. Simply put... THE BEST!!! Thanks Mr. Brandfon for having these dedicated professionals working for you !

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connsult

Mar 19, 2010

Over the years,I've had the opportunity to deal with a significant number of car dealers, including ones selling "high end" vehicles, like Lexus. The experiences I have had with Brandfon, are far superior in every, every way. The entire staff is fouced on customer service/satisfaction and does so with incredibly high levels of courtsey, professionalism and concern. It is truly, a remarkable group of people and an an outstanding example of a consumer driven business.I rated Brandfon as a "5" in all categories for two reasons:1) They absolutley deserve to be.2) there is no rating number higher than "5".

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lguarnieri

Mar 19, 2010

Vehicle in for service. Dealership was spotless, service advisors and service managers were very friendly and helpfull and final price was what I was told and very fair. Test drove new vehicle, salesman was great, very friendly, informative, no pressure. Sales management team were great also. Great dealership to do business with, Owner is very active, Facility is beautiful with customer service a high priority.

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brandfonhonda

Mar 19, 2010

During the past year or so, I have accompanied several of my friends to the Brandfon Honda dealership to assist them with a new vehicle purchase. In each and every sale, the staff noted above went above and beyond to accommodate my friends and sell them the Honda at a price which beat the other dealership quotes. What surprised me was that each and every time that I called either Bob, Nick or JoAnn the call was returned usually within an hour or so. The show room was inviting, clean and when you brought your car in for service, the accommodations in the waiting area is outstanding. My friends mentioned to me that when they made their appointment for service they never had to wait weeks, the appointment was made to fit their schedule and each and every friend stated that they would purchase another vehicle from Brandfon Honda.

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Hockey02

Mar 18, 2010

I needed to get a four wheel alignment for my CRV. The car was in an accident and the garage that fixed my car said they did an aligment. I since have bought new tires and the rear tires were worn on an angle. The alignment was done wrong. I needed and wanted to get it done correct this time, and it was at Brandfon.

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barbaralisi

Mar 18, 2010

The Brandfon dealership offered a very fair pricing on the car of my choice, but more importantly, followed up after the sale with a thorough explanation of the workings of the car, tips for maintenance and longevity, and even accommodated me when I had questions going forward. Scheduled maintenance has been a breeze, and the service department is great. It's been a pleasure, and I'm really glad I chose to buy there.

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etw

Mar 18, 2010

All of my family's experience, and my companies, have been very positive. We have purchased 3 new vehicles most recently and have nothing but praise for the dealership and everybody that we have dealt with. all our needs have been met. And, as I have, recommend this dealership to anyone that asks about a new Honda or service for an old one.

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cajuncarl

Mar 18, 2010

a very positive experience , they delivered what they promised when they promised . after sale service very professional. the location of the store is convenient and selction of inventory more than adaquate. I would buy another vehicle here without hesitation

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saxenasurabhi

Mar 15, 2010

I have a 2007 Honda Civic and the warranty on my car has expired. I needed to get the drivers side visor replaced and checked if they would give me a discount since Honda's had a few issues with the visors coming apart.I called Branford Honda and they offered to check with Honda to see if Honda would cover part of the cost (Note: I also called Manchester Honda and they asked me to do call Honda myself). Honda agreed and Randy called me back and set up an appointment. Branford Honda and Randy really look to provide good customer service and I am extremely happy that they take time out to ensure they get the best deals for their customers. They are honest and extremely helpful. I would recommend Branford Honda anyday !!

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snowbird1

Mar 11, 2010

I was in the market for a used car as a first vehicle for my 16 year old son. As a single mother who has never before purchased a vehicle by myself, I was naturally intimidated to even begin the whole car selection process. I had a slew of questions and within minutes, all of my fears and concerns were put to rest by the very competent Joanne Panzo and her Manager, Bob VanAlmkerk, Brandfon Honda was the third dealer I had been to that week, yet they were the first dealer to make me feel respected, valued and important. Joanne and Bob really cared about what type of vehicle I should consider for my son and brought up many items about resale value, durability and warranty of a used car that I had not even thought of; they were incredibly knowledgable. I found a car that perfectly matched my needs and budget, and quickly made a decision to purchase. I found the entire process painless and even fun, and will return to Brandfon Honda for my next vehicle. I highly recommend this dealership to everyone I know - they deliver outstanding customer service and great prices and are just great folks to work with!

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jhilggg3

Mar 9, 2010

John Prodis was extremely helpful when it came to choosing a car. We told him our price range, the model we were looking for, and approximate mileage. In about 10 mintues, he returned our phone call with three choices. We then went down to Honda later that day, and chose a car. He was very professional, friendly, not at all aggressive, and timely. We recieved a few follow-up calls to make sure everything was to our satisfaction. Our family highly recommends Jeffery Brandfon and his staff!

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Bobc

Mar 8, 2010

Brandfon Honda is clearly the Best. My wife and I have purchased 5 cars over the years from Brandfon. They spend the time with you on your selection and answer all questions. My wife has just purchased a new Accord, and the sales staff was very patient with her and never was pushy about the purchase. They even followed up with calls several days after to make sure everything was to her liking. I highly recommend Brandfon for a purchase of a New or Certified Honda. My Certified Honda has been the best car that i have owned!

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Woodie

Mar 7, 2010

I've known Jeffrey Brandfon and his dealership for over 30 years and during my business career purchased many cars from him. Although my business purchased cars of other makes, no dealership was more consistent in price, attention to detail, courtesy, and quality of service than Brandfon Honda. That's why we never bothered to get a competitive quote from another Honda dealer.Even though I'm retired, I still receive the same level of service that I enjoyed when I was purchasing vehicles on a regular basis. My daughter moved to Connecticut recently and I steered her to Brandfon Honda where she has received the same excellence in the servicing of her Civic.I can't recommend this dealership enough!

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rp1949rp

Mar 3, 2010

I have bought 3 different Hondas from Branfon Honda over the last 6 years. The quality of the vehicle has exceeded my expectations but its the sevice at Branfon that makes owning a honda a pleasurable experience. They have accomodated me and my work schedule every time. I highly reccomdend them.

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Bob-O

Mar 3, 2010

Dealt with Bob K. thru the Internet. Hassle free Best price in the area. Tryed Westbrook first because I live in Clinton went there twice and it seems like there is new faces every time you walk in the door, but thats there problem. Brandfon had what I wanted Bob K. handled the deal very professionally and straight forward. Matt G. did all the paperwork offered somw options and I was out with asmile on my face. Will bring my Mother there for a Civic next week

EK

Ed Kowal

Mar 2, 2010

I have had my 2003 Honda Civic Hybrid and my wife's 2007 Honda CRV serviced at Brandfon for a number of years. Each time that I come in, I am made to feel right at home. I'm usually checked in by Randy Newton who knows my name, always has a smile on his face, is enthusiastic about his job and does whatever he can to make my stay in the waiting area as pleasant as possible.Randy does a wonderful job in satisfying Brandfon's customers and would recommend this dealership to anyone looking for top notch service.

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susanA

Mar 1, 2010

I have leased two Honda Accords from Branfon Honda. I had a Wonderful experience from the Salesman to the Service. I was so satisfied with Branfon Honda that I referred my Mother and Sister whom both purchased vehicles. I highly recommend this Dealership. Susan A.

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soccer1958965

Feb 27, 2010

I've recently bought 3 vehicles for my daughters from Brandfon Honda and it was a great expierence. From John to Bob to Jeff they really gave me a great deal!!!They truly made me feel like family! When my daughters bring their cars in for their scheduled service, being the overprotective father I always ask how it went,and it's always the same, Randy in service couldn't be nicer and more accomodating.If you ask me Brandfon Honda is the only place to buy a Honda.Phil C.

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dmarro

Feb 26, 2010

I have purchased several vehicles from Brandfon Honda over the past few years, and have had a positive experience each time. I was greeted with a no hassle sales approach and was very impressed with showroom. Nick was helpful explaining the features and options on my Pilot. Bob S, and Bob V, helped me obtain financing at a very competitive rate. I was most impressed with the service that i received after my purchase that include a car wash. By far the best service experience that i've had was when i was out of town and ran into car trouble. Brian in Brandfon's service dept. took the time to talk to the other service manager giving him my Pilot's (175K miles)history and saved me hundreds of dollars. I highly recommend Brandfon Honda to friend and family.

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buddhabelly

Feb 26, 2010

No one really "likes" to buy a new car. Sure some people are car nuts but they aren't buying Hondas, they are buying sports cars or exotics, again not a Honda. So we all walk in to a dealership in an apprehensive mood, not wanting to part with our hard-earned money, bracing to be accosted by an obnoxious sales person. Having bought a long list of autos over 35 years I know this is what I was expecting. And I could not have been more WRONG!! The sales staff was helpful but not pushy and when we were ready to buy they showed us as many vehicles as my wife wanted to see, the color and options had to be just right for her so they showed more patience than I was ready for. The whole shopping and buying process of paperwork, financing, set-up and delivery was seamless. Everyhting went as they said and the car was ready as promised. That not only happened the first time but the other three times I've been back to buy more cars there and then for my daughter too when she bought her own first car. The sales team always remembered us each time we came in and went out of their way to make sure we were happy, even bringing the owner over to meet us and allow us to sit with him to provide direct feedback, a rare event.The whole customer service attitude is carryied over with the mechanics, service desk staff, even the cashiers are warm, friendly and helpful.So now I don't mind buying a new car when I need to because I know what to expect and that the experience can actually be enjoyable, just like that new car smell

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jimmy1022

Feb 26, 2010

I was very impressed with the invertory,cleaness of the whole dealership inside an out.There was no pressure buy the sales person an she was very polite.I thought the sales staff was very friendly an I havent did there best to give me space to make my choice.jim lafreniere

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jkfjr

Feb 25, 2010

I can't say enough good things about Brandfon Honda. I have purchased several new cars as well as leased cars from them over the last decade and I have never had anything but positive experiences at every turn. I'm just finishing off a lease and also getting ready to trade in my mini van and I will be getting yet another car from them soon. Unlike some business owners, Jeff Brandfon is always available and will help you. You can tell that he's not trying just to make a sale - he's trying to get you what you want so you will be happy with your decision. It's clear that he understands that cars are big decisions and that you need to be happy with your decision because you will be living with it every day. Bob VanAlmkerk is a superb manager who has been able to get me great deals on financing and finding the cars I wanted. You can tell he's very experienced and knows how to help you and he gets it done quickly. John Prodis is a tremendous help in explaining the different cars. What I like about John is that he is a no bull kind of person. He will tell you exactly the pros and cons of what you are looking to do. He doesn't just try to sell you a car. He figures out what you want as well as what you need and helps you get there with ALL the information you need. And Brian Chase in the service department is a real constant at Brandfon. He tells you exactly what needs to be done when your car goes in for service. He keeps you safe and doesn't do things that don't need to be done but does exactly what needs to be done. If someone at Brandfon Honda tells me it's raining, I know I don't need to go to the window and check because I know I'm being told the truth. There's not as much of that kind of experience in the world anymore, but it still exists at Brandfon Honda. There's another Honda dealer 10 minutes from where I live but I drive 45 minutes to Brandfon because it is worth the trip.

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Bobc

Feb 24, 2010

My family has purchased 5 Honda's over the years from Branfon, they are the BEST. The staff was very helpful and patient with our questions about the cars. They spent the time to exlpain and were never pushy about the sale. After the sale, they always follow up with to make sure my wife was happy with her new Honda!

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lynnd

Feb 23, 2010

I have purchased several vehicles from Brandfon Honda over the years and will continue to do so because of the honesty and quality of the people selling the cars. My most recent experience with the dealership was in the service department. Again, it is more than the quality of the work performed which has always been very good; it is the honesty, integrity and willingness to please the customer that separates Brandfon from other dealerships.

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KBrown

Feb 23, 2010

I have purchased or leased 5 cars from Brandfon Honda over the years and each and every transaction was pleasurable. The staff is knowledgable, and so easy to work with. They make purchasing a new car completely "pain free". Service has always been quality work and on time. I have recommended Brandfon Honda to many friends and family. I wouldn't want to shop for a car anywhere else.

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rissa13

Feb 22, 2010

Brandfon Honda made purchasing a new vehicle a stress free and enjoyable experience. The sales representatives were knowledgeable about the vehicles I was interested in and did not hesitate to put up with my indecisiveness on the model for the vehicle I was looking to purchase. I didnt feel as if I was being forced into a vehicle, I truly felt that the sales person took my needs and desires into consideration when helping me to select the perfect vehicle to fit my lifestyle. The financing representative explained all of the terms and conditions in a manner that did not make me feel overwhelmed or inferior. My visit was topped off with exceptional service when the sales representative was able to not only deliver the model but also the exterior color of the vehicle I was looking to purchase. I will be returning to Brandfon Honda for all of my servicing needs and purchases in the future.

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blueberry7

Jan 12, 2010

I believe the Brandfon Honda took advantage of me. It started in November 2, 2009, when my car broke. Auto mechanic told me it is not a good idea to put a new engine on an old car and he recommended me to buy a new car. I trusted him, I have a very good credit and I bought a new car. Then, problem started I am studying and I am working a part time. It was difficult for me to pay for the car and car insurance. I decided to return the car. Bradford Honda dialer depreciates the car for$ 4500. Next, the salesman tried to take again advantage of me. He tried to sell me another car the 2008 Kia; even I told him that I already found a car. He insisted me to buy the 2008 Kia. It was a horrible experience with Brandfon Honda. I wouldnt buy any car from this dealer and I wouldnt bring my car to repair to that place.

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vishnja

Nov 25, 2009

They werent helpful. I will not buy any car from this dealership next time. I changed my mind and I dont believe they are honest people. I believe they only want make a profit from consumers. I bout a new 2010 Honda civic just recently about 2 weeks ago and I have a good credit. I got APR 4.99%. Now is APR 1.9% on New Honda. They told me they cant change APR too late and a Honda corporate financing will not let it. I talked with the Honda corporate financing and they told me that Honda dealership can do it by run again my credit. When I told them about it they told me they wouldnt do it and they gave me a better offer to trade new 2010 Honda civic for 2006 Honda civic, 37500 mile on it. I will not trade my 2010 car for 2006 Honda. I will lose a lot of money. They dont care if I cant afford the car.

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paul1968

Nov 4, 2009

It's easy to say,never buy a car with cash from them because you have no leverage to get it fixed the right way.Bought it outright and when we went to put the plates on my brand new car it had all scratches all over it and even the leather interior panels had scuffs in them.It went in for the 1st week and the tried to buff the interior panels and i kept telling them to just replace them and tried to fix the scratches with touch up paint...At 151 miles I requested a new car and they said no so they kept it for another week and they replaced the door panel and scratched it putting it in and they repainted the bumper and it doesn't match the car and after all that they forgot to put on the bumper applique on and it went back again.After i picked it up and they called to see how i liked it so i expressed my concrns and told them to come to my house and see it because i was tired of driving there and this was told to 3 people and nobody has shown up yet.I am now going to call the bbb and the attorney general on this matter and take it from there.after 3 months of ownership the car only has 500 miles on it because i use it part time and would have liked to keep it as long as possible but now hate the car.it does ride nice though

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Laker17

Jan 23, 2009

When you walk through the doors of a car dealer, you never know what will happen. Sometimes youre accosted by a zealous salesperson who will give you 10 minutes of his/her time and then begin the sales press: I can only make you this deal today. Sometimes youre greeted with indifference and ignored in a showroom where youre the only perspective customer. At Brandfon Honda, I was pleasantly surprised. Kathryn, Tom and Marco made my buying experience the best ever (I almost never use the word "best" to describe anything)! Ive purchased many vehicles from Chevys to Volvos, new and used. Ive dealt with good dealerships and mediocre dealerships. Never before have I worked with a group like this. I traveled across the state figuring that Id kick the tires on another used Ridgeline and left there owning a 2006. These folks put together a better package than any of the other dealers I dealt with in Ct, NJ, Mass or NY during the past month. Additionally, as we worked our way through the details, I began noticing that these were genuinely decent and honest people (all at the same place... an automobile dealership how did this happen?). The owners of Brandfon Honda obviously understand how to run a business the right way and it is apparent that they hire and train their personnel accordingly.I have never before written a review for a product or business, but in this case, I feel compelled and Im happy to do so.

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anntor

May 31, 2007

my experience with this dealership was wonderful. Jon Walden is great to do business with. Jeff Brandfon adds a personal touch to all his sales, calling to thank each customer personally for their business. They are willing to do anything to help out their customers.

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