Used Cars for Sale at Bob Rohrman Toyota in Lafayette, IN

Cubano

Sep 13, 2016

We bought a 2013 Toyota RAV4, and it performed quite well. Now we're buying a 2016 Toyota RAV4 Hybrid and look forward to an improved performance!

Jeongwan Kim

Sep 11, 2016

This center will serve your car with crazy fee that is $105/hour.In order to give you super expensive estimates, they will work for your car too long with crazy labor fee. Although you contact the customer relation manager, there will be no answer.

DavidJ

Sep 7, 2016

We just purchased our second Toyota from Bob Rohrman Toyota Scion and this was as good as, if not better than, our first experience 12 years ago (a 2004 Camry LE we are still driving with 150,000 trouble free miles). For a variety of reasons we needed a new car (actually a second car). My wife did not like what we test drove so we moved up to an Avalon. It was Trey's suggestion. And it worked like a charm. My wife loves the car and the experience couldn't have been smoother. We are very used to excellent service from Bob Taylor, Jenny Scott, and Jim Adams, and that certainly influenced our decision. Also knowing we were purchasing a known quality product from an outstanding dealership that has been good to us for 12 years made the decision quite easy. Why would we even think of going elsewhere when we feel like family? Larry Rainford, who I did not know, is a gem. Suddenly we were in a very technologically advanced car that we didn't even know how to start and Larry was so patient and helpful. We still have a lot to learn but we know Larry will be there for us, as will Trey, Bob, Jenny, and Jim in the future. I've been around for a while and owned many cars. This is a good place to purchase a car.

Ccheever

Sep 5, 2016

Larry is a great guy at Toyota. He helped us get into a safe reliable truck for me and the family. Will definitely go back again in the future

Journey16

Sep 4, 2016

Randy, Brad & Avery made the transition from a 20 year old car with no technology to a new one smooth sailing! Thank you all for your patience and answering every question I had!

Lil sis

Sep 4, 2016

Are dealings with Graham Kennedy and Avery Burrows was a fun experience. I hate car trading but Graham made it fun and pleasant to the point we bought 2 vehicles. A Highlander and a Tacoma we got a great deal from Avery and Graham made sure we got everything we wanted. I know not hesitate to come back. Great job guys we love our new vehicles

RanNan

Aug 4, 2016

After doing careful research, we arrived at the dealership with a vehicle in mind. The salesman professionally and courteously facilitated our inspection of the new car, a Highlander, and then a test drive. We then entered the clean, cool showroom to further discuss the possibility of purchase. The salesman was patient and respectful as we hammered out specifics. We felt welcome by the other staff members that we met as well. The only disappointing thing was the interest rate we received on the vehicle. We would have preferred 0% like some other car manufacturers are offering. We appreciated the tour of the showroom's many areas, especially the service area, that our salesman gave us as we waited for our vehicle to be shined up. We happily drove away from the dealership with a great new car.

jcs123

Aug 3, 2016

Both Ronda and Avery were very knowledgeable in helping us find the right vehicle and the right financing for us. This was our 3rd Toyota and when we are ready to buy another vehicle we will be back for our 4th. Thank you, Ronda and Avery.

RandS4runners

Jul 30, 2016

James Hardman really made the experience. He was kind, intelligent and informative. He had a job to do, but wasn't at all pushy. We could tell he enjoys selling this product and felt some of that excitement spread to us as we test drive several different vehicles until we settled on the 4runner.

hong93

Jul 27, 2016

I had a very good experience yesterday.I was very satisfied with the excellent sales service of Ronda.She is so kind and patient.And the Toyota car is excellent and I love it a lot.I will recommend Bob Rohrman Toyota to my friends.Thanks Ronda!Also,Thanks Carlos and Tyler.

Lostboy

Jul 26, 2016

We were very satisfied with the great sales service of Ronda Long-Allen. We felt comfortable during and after our time working with her. Also big Thanks to Josh Shorter & David Ford for working with Rhonda to get us the price value & finacing we were are with.

New Car Smell

Jul 23, 2016

I had a very good experience. At this location i went in without a car and walked out a great priced car low miles runs excellent.I would most defiantly recommended Bobrohnman Toyota for whom ever wants to drive....they will alwats keep Lafayette driving...

Nzacher

Jul 22, 2016

Did I need the fanciest SUV on the lot? No, no I didn't. Did I buy it? Yes I did. The staff actively worked with me to be certain I was driving a safe and extremely dependable truck for my daughters and I. A single mother spends a lot of time making decisions based on the well being of her children. They were patient, caring and willing to spend time explaining every detail. I ask lots of questions!! Thanks Ronda and Avery!! It's no surprise to me that the dealership is supremely successful with those two people employed there. Rich helped me with my first service oil change. He was knowledgable, kind and had my truck ready for me in a timely manner. Thank you Bob Rohrman Toyota Scion! I love my truck!

kc1772

Jul 16, 2016

My favorite dealership. This is my second purchase. The staff is friendly and helpful. James Hardman was my salesman and he goes the extra mile to satisfy his customers. He is the best salesman I have ever had the pleasure of meeting in my opinion. I would recommend Bob Rohrman Toyota in Lafayette, Indiana to everyone. They took good care of their customers.

Barbara Kerkhoff

Jul 11, 2016

Mr. James Hardman greeted us as we came through the door and remained present and attentive throughout the sale, even though he was actively working with other customers. While he was running between customers, taking care of details, it didn't appear that other employees were stepping up to support or expedite the process. We were at the dealership for six hours from stepping on the lot to driving away satisfied with a Toyota certified used car. During that time our experience varied depending on who on the team we encountered. Mr. Hardman continued to move the process forward, provided clear communication at each step, offered hospitality and regularly checked on our comfort. "Steve" abruptly interrupted at one point and rudely demanded information from Mr. Hardman. Jay, in the finance department, was clear and straightforward and then made an insulting remark when we declined the additional warranty coverage. Our experience was very mixed, from feeling insulted by the finance person (1 star), to receiving a professional and caring experience by Mr. Hardman (5 star). Bob Rohrman Toyota needs to strengthen their teamwork.

duffey2430

Jul 9, 2016

We had been looking for an Odyssey or Sienna for about a month. We visited a local dealer for a cash offer on our trade and they recommended Josh at Bob Rohrman Toyota in Lafayette. He contacted me with a Sienna that just came in off of trade, sent over the car fax, and sent pictures within a short amount of time. He let me know of the service work it would need and prepared us for the visit to purchase. He was very receptive to the many questions I had about the vehicle sight unseen. During the visit we were paired with Ronda as our sales associate. She was very accommodating during out time at the dealership and made the process very easy. We appreciated the ease of business, communication from start to finish, and the dependability of the content regarding the vehicle. I would definitely recommend this dealer to anyone for a used vehicle...and I imagine the new sales team is more of the same.

Whtmn5

Jul 6, 2016

Car buying can be intimidating and stressful, but everyone we dealt with was wonderful and made it a great car buying experience for us all!

Miguel827

Jul 4, 2016

My experience with Bob Rohrman Toyota Scion way exceeded my expectations. The salesmen James Hardman went above and beyond to get us into the perfect car at a reasonable price for our growing family. This was a painless experience and we will be buying my wife's next car here also.

eescott

Jul 3, 2016

I bought my very first car and was very pleased with the help I was given. I felt as though everyone was honest and they explained everything I needed to know.

Amanda

Jun 28, 2016

I didn't walk into Toyota expecting to walk out a few days later with my new 2016 Toyota Camry, but I did. James Hardman and the rest of the team at Bob Rohrman Toyota made my experience excellent. James let me take a car for a spin while my older Toyota was getting looked at. He also let me keep one over night so I could show my husband and let him test drive it because my husband works nights. He answered questions that I had in a timely fashion and even contacted me afterhours, on my time, with answers to questions. James showed me all the options in the Camry as well, and was willing to find me the exact car I wanted since it wasn't on their lot. The team was also very helpful since I was on my own with my daughter. The play room was an excellent help while I was signing papers. James didn't push me into anything I didn't want. I also appreciated his thank you gift and also the thank you card I got in the mail a week later! I'm so happy with my new car, and I invite anyone looking for a new vehicle to get in contact with James Hardman!

Brian S

Jun 22, 2016

The difference in our buying experience was James Hardman. We have been searching for a car for about a month. We've talked to several dealerships, some with good service, some with poor. With James, we had excellent service from the time my son and I first walked the Toyota lot. He listened to my wife and I from the start. We had a great experience. There was no high pressure sales tactics, and in the end, James went above and beyond to satisfy our needs. James Hardman truly is "The only car guy you will ever need."

Michael D

Jun 17, 2016

Everything about buying my new RAV4 Hybrid at Bob Rohrman Toyota was first class. Sales consultant James Hardman was gracious, professional and low-pressure. He answered questions, laid out options, made suggestions, and let us make our best decision. James even contacted me several times on his day off to keep the deal moving. He quickly located the specific vehicle We wanted, since there was not one currently in stock. Zack led us through the paperwork in a helpful, professional, low-pressure manner. We got the exact vehicle we want for a fair price and we are completely satisfied. Kudos to James and Rohrman Toyota!

Janicew

Jun 14, 2016

I went in not really sure what I wanted to buy/ lease ...new or used and Larry was very informative and willing to help and work with me. I met him out in the back used lot in 900 heat and he braved that heat to help me. I was leaning toward the rav4 or a highlander but wanted to know about Honda and KIA options and that didn't discurage Larry in any way. He called the other branches and even took me over to test drive my amazing Honda pilot that I in the end leased from them. I was out looking at cars as early as 830 am and by the time I left Larry they were locking the doors at the Honda dealership. That didn't make any difference to Larry he stuck with me and we even met the next morning to finish up the deal. If you need any car I encourage you to stop at Toyota first and look up Larry you won't be disappointed.

Matt_L

Jun 13, 2016

Dalton Miller (sales rep) helped my wife and I purchase an SUV this past weekend. I called to check availability and Dalton physically verified the vehicle was available and then made sure it was ready to go when we arrived. We traveled about 2 hours with our young boys and the playground in the dealership was a life-saver. During the process, Dalton was patient, well informed and all around very nice to work with. Additionally, Trey Rohrman was part of our process and he was great as well. They respected our 'hurried timeline' as the boys were hungry and tired. Overall, great experience. I want to thank Dalton and Trey for such a great buying experience. Matt (Bloomington)

Jordanarnold

Jun 8, 2016

I had a wonderful experience! The whole process went very smoothly. I worked with Larry Rainford and he was fantastic. He was very helpful, knowledgeable, thorough, and friendly. He was great to work with!

RichelleW

May 24, 2016

I am a new young buyer with decent credit, but a lack of income history and they worked with me to get a car I loved and something that was affordable to me. I do not regret spending the time with them to figure out what worked best for me. I am a proud owner of a brand new car and they showed a great amount of patience throughout my time with them. This is a place worth getting your first or last car!

rickrey

May 21, 2016

I wasn't originally intending to buy, but James and the staff at Rohrman went out of their way to answer any and all questions I had about purchasing a new car. After some deliberation, I decided on a Scion iM. They worked to get me a great trade-in deal and throughout the process, James and Carlos came over to check in on me.I'd highly recommend talking with them and purchasing a vehicle. The facilities are nice and they're very straightforward (especially James).

truckman

May 16, 2016

You Guys are assume. when we come in you are always there to help us in all we are trying to do.You guys are like family to us at least you treat as so. Me and Sheryl would very much like to thank you all so much. for your commitment.

LafayetteJP

May 11, 2016

Bought a 2016 Camry from Bob Rohrman Toyota and Larry Rainford was our salesman. Larry did a great job helping us find the car we wanted. No pressure from Larry. Just a guy who really knows his stuff and explains it well. You will not go wrong walking in and asking Larry to help you out. I know I will the next time I need a car.

pmummert

May 9, 2016

I recently purchased a used car from the dealership. Unfortunately, there was a few hiccups on the sales team end when it came to the final paperwork however, they took 100% of the responsibility of what went wrong and they were able to provide me with an adequate solution. It was a great environment to purchase a vehicle in and I did not feel that I was being hassled when it came to negotiating price. Overall a positive experience!

Dave118

May 7, 2016

Our salesman, Larry Rainford is the best. So nice and makes you feel appreciated. Bob in service is tops always friendly & service always timely & no issues.

ablissitt

May 3, 2016

I had an excellent car buying experience. I had a bad experience with another dealership and I was quite apprehensive about car shopping. This experience was completely different. Dalton Miller, my sales associate, was amazing! He was very patient and responsive to all of my numerous questions. He was great at keeping me informed through phone calls and texts based on MY availability not his--that made this process much easier! He did such a great job. This was the easiest car buying experience I have EVER had! Thank you Dalton! You are terrific! I will be back! David Ford also got my paperwork together quickly--thank you!

Julie4

May 2, 2016

This was our first experience with Bob Rohrman Toyota but not our experience with Bob Rohrman. Several years ago we purchased a Honda from Bob Rohrman and had a great experience when we purchased our vehicle as well as a great experience every time we back for routine maintenance. We continue to use Bob Rohrman because of the quality service we receive. Our sales associate, Kyle Corcoran was so personable and made every effort to answer our questions and help us in any way he could. He was WONDERFUL! While they prepared our paperwork, they sent us next door for dinner that they purchased for us. Another special touch they didn't have to do but did. Bob Rohrman's amazing customer service will continue to bring us back to Lafayette from Kokomo for our vehicle maintenance and purchases. We highly recommend Bob Rohrman!.

Jan1075

Apr 24, 2016

My experience was great. I always dread buying a new car as it is at least a day long process some of it spent sitting and waiting. I completed the process on line of finding out what the value of my car was on a Friday night. By Saturday morning early I received a phone call asking what vehicle I was interested in. Next came a text saying they had one on the lot. We continued to text and set up an appointment for noon. By 2:30 I left for my granddaughters soccer game which was close by and by 4:30 we were back at the dealership signing the papers and left for home by 5:45. It was the fastes I have ever bought a car , the salesman was great and I am happy with my purchase.

Jrhodges

Apr 23, 2016

Awesome experience. Told the sales associate my price and car style and he delivered a winner. Love my new Corolla. The whole purchasing experience was made easy by a great team. Thanks!

Traveling Artist

Apr 19, 2016

We have been dealing with Bob Rohrman Dealerships for over 40 years and we keep coming back. We started with Honda and then switched to the Toyota Sienna. I am an artist and the design of the mini-van worked perfectly for hauling paintings. James Hardman helped us with our trade-in for a 2016 Sienna.

donaldmeeks

Apr 16, 2016

I completed numerous hours of research on my next new car purchase. I used many sites, scoured info on many brands and read many reviews. After finally deciding on a short list of makes and models, I embarked on my journey to conduct my test drives. After arriving at the dealership I was kindly greeted by my eventual sales person, Dalton Miller, who simply asked, "Is there anything I can help you with today." No cheesy one-liner on how great the cars were that I was standing next to. No eye-rolling puns or statements about how today would be a great day to buy a car. It was a relief to have such a simple question asked when I was dreading to hear anything but come from someone's mouth. We spoke briefly and then conducted a test drive. We even went to another Rohrman dealership to drive another make/model and eventually returned to the dealership. Our conversation was engaging and felt like talking to a friend rather than a sales person. Dalton was well informed about my vehicle, verified information I knew to be true on many of my questions, and was funnybut not too funny, which was great. I presented him with my time frame of taking delivery and my particular taste in options and color. After a short break to check inventory, he replied, We can have that here by Tuesday (3 days later). And since he held up his end of bargain, I held up mine.I took delivery of my new 2016 Toyota Camry Hybrid SE on the following Tuesday and couldn't have been happier with my decision. If you're looking for a youthful professional with high energy who is informed and deals in a no-non-sense manner, I highly recommend Dalton Miller. In fact, Dalton did such a good job helping me with my purchase that my girlfriend decided to use his services to help with the purchase of her new vehicle. Thanks Dalton!

MegWac

Apr 13, 2016

Larry Rainford was extremely helpful. I was very indecisive at first but Larry was very patient and answered all my questions. I was very satisfied with my car buying experience and I am very happy with my Rav4. Thanks!

Love that Camry

Apr 13, 2016

Many thanks to Larry Rainford for his great service and assistance when I was purchasing my new 2016 Toyota Camry on April 4th. It has been many years since I bought a new Toyota (this being my third Toyota) and I had a lot to learn when confronted with the many new safety and comfort features available on my new car. Larry had the knowledge and the patience to walk me through the learning curve. His goal was to make me feel comfortable and safe with my new Camry. Larry knows his product well and when I drove out of the showroom with my new Camry I felt confident in my purchase . Larry is the kind of Salesman you can contact after the sale if you have any questions - his job does not quit after the sale. Thanks Larry

Corvair Owner

Apr 8, 2016

This is the fourth used car I have purchased from the Rohrman dealerships in Lafayette. In the past, I have had one "OK" experience, one absolutely horrible experience, and two exceptional experiences. The horrible experience made me swear I would never buy another car from them. However, I just went in to test drive a car that I intended to buy from any other dealer and was treated so well that I purchased the car from them. Their follow-up during and after the sale were extremely professional and friendly. It was truly the best purchasing experience I ever had when purchasing a car.I recently had my 4th experience with Rohrman, and it was just as good as the previous experience. Anthony Turner and Josh were helpful, knowledgeable of the product, and genuinely friendly. I was purchasing a relatively inexpensive used car, but I was treated as if I were buying the top of the line new vehicle. Anthony, in particular, made sure everything about the car I was purchasing was explained to me and followed up to be sure I was satisfied after the sale. Trey, the GM, also contacted me to be sure I was happy with my purchase. When I mentioned one small concern I'd had, he followed up within hours to see that the concern had been corrected to my satisfaction - I don't think you can ask for anything better than that kind of responsiveness.I am very pleased with my "new" used Prius, and would gladly recommend Anthony Turner, Josh, Trey, and Rohrman Toyota.

Rick

Apr 4, 2016

For the fourth time in my life I have a new Prius. It was a wonderful experience again. Thanks Trey, for turning down the sound.

J&DL91

Apr 4, 2016

Our sales person was knowledgeable and friendly. We hadn't purchased a car in several years which made us uncomfortable with the process. Rhonda seemed genuinely concerned with our concerns. The experience was positive in every aspect and we left feeling we could contact her with any questions or concerns. We had a sensor problem, which they addressed in a quick and friendly manner. Josh, of the management team, was helpful and both he and Rhonda left us with a positive impression of the dealership.

cop40

Apr 4, 2016

I am from Illinois and was driving to Ohio when my Toyota Sienna broke down on I-65. I had it towed to Bob Rohrman but unfortunately, the car could not be repaired. I dealt with Rich Gagnon, a service representative, and he kept me updated on the condition of the car before making a decision to buy a new car. He was extremely helpful and showed me in person the problem I had with the Sienna. He even gave me several options as to what I can do. After deciding to buy a new car, Eugene Long, a sales associate, then took me through the purchasing process. He showed us what was available and did not put any pressure on us. The entire staff knew of our situation and was extremely helpful. If I lived close to Lafayette, I would be purchasing another Toyota from Bob Rohrman.

MKSmith

Apr 1, 2016

I went with my girl friend to have her oil changed on her vehicle. When we arrived the gentleman who helped us in-service checked us in and never told us what to do after we had checked in. We wandered over through the dealership found a very nice sitting area. It did have some popcorn and drinks that were available. Not long after this the annoying part of our expirence began. We realized that one gentleman continued to Page over the loudspeaker more than anyone else. At one point my girl and I counted 10 pages in less than a minute. We assume he must be hard of hearing because he seemed to enjoy yelling into the page system so everyone in Lafayette could hear him, they were so loud and obnoxious. What got really bad is when we heard who we believe to be the same individual singing. We thought he was literally on the loud speaker because he was So LOUD. It was so ridiculously loud we began to pick his voice out from all the others it kinda became a game as we waited 1.5 hours for an oil change on my girls Camry. People don't enjoy having to wait that long let alone listen to someone wanting hear themselves screaming over the loud speaker for 1.5 hours. Felt like a baby screaming on airplane you can't get away (I tried paging system plays outside even louder) Grow up and keep your singing for karaoke night at the bars

JG1470

Mar 31, 2016

I recently purchased my 4th new truck from Bob Rohrman Toyota, and just like the previous 3, my experience and service was first class! They will always be my first and only stop to buy.

prius15

Mar 30, 2016

Had a great experience purchasing my first new car. Nate and Avery were a very helpful, knowledgeable team. They made sure all of my questions were answered and that I got the car I wanted at a fair price. If you're in the market for a car, I highly recommend this dynamic duo.

Dmorgan327

Mar 28, 2016

Overall experience was great. Needed a newer automobile which didn't break down every other month. James worked with me to find that perfect car for my needs.

kim and tom

Mar 28, 2016

Kyle was very personable, and professional, & knowledgeable. He didn't pressure us. Everyone was very helpful! We love our truck. We would definitely recommend, or buy from him again

Oscar Sandoval

Mar 28, 2016

This was my first time purchasing a car, and Avery Burrows couldn't have made it easier! I would not hesitate in purchasing a car from them again. I highly recommend purchasing a car from them if you are on the market.

Chelsey

Mar 27, 2016

This was my first time purchasing a new car and Larry Rainford made my experience very enjoyable. Larry listened to what I wanted and found the exact car that checked off all of my boxes (which wasn't that easy)! He truly went above and beyond to make me feel comfortable with my purchase. I felt no pressure and knew I was making the best decision. Larry even let me compare the Toyota I was interested in with a Honda, side by side in the car lot. It doesn't get much better than that! On a separate occasion, Larry made time to go over all of the gadgets and features in my new car. He even tagged all of the important pages in my car manual. Although these are things I could have done myself, having Larry take the time to do this really showed me that he truly cares about his customers.All in all- my experience was outstanding and I would recommend Larry as a salesman to anyone who is looking to buy a car! He's very knowledgeable, caring, and really wants to make sure that the customer is making the correct choice. Thanks for being a good sport, Mr. Rainford- I know I exhausted you with this purchase. I love my RAV4!

Barbara

Mar 26, 2016

Larry Rainford really helped me find a great vehicle that fit my needs and budget. I'm very pleased with my RAV4! Thank you, Larry Rainford!

Cherry

Mar 23, 2016

This is our sixth Toyota purchase and it was the best experience we have had. Efficient caring people and fine clean facility. You can not improve on this effort.

Joe Kline

Mar 23, 2016

Larry did an excellent job of listening to our needs and providing detailed information to fulfill them.He patiently let us test drive several vehicles for us as well as get odd information that weren't in brochures.Once we had decided on a car and completed the paperwork for the sale, Larry spent an incredible amount of time to make sure we understood the various features available in our new car. While we could have probably figured it out on our own, having someone quickly walk through them helped speed things up.Larry was a great person to have as a salesperson and the facility was just amazing. Much improved over the old location.

Matnic

Mar 22, 2016

Had a great experience was very well cared for the day of purchase and personal follow up makes this a great place to purchase a new car.

Edv123

Mar 20, 2016

James was wonderful to work with and we were treated very professionally. James made time for out questions and answered them very well. Our hardest decision was which vehicle would best meet our needs and James was very patient with us.

Joshhill

Mar 20, 2016

Trey Rohrman and Rohrman Toyota bent over backwards for me and my family. Not only with viable options, but service after the sale. We added some options to our sienna and the work was done in a timely manner and beyond expectations. Rohrman Toyota is the only place to shop for your next vehicle.

Drew Humphrey

Mar 19, 2016

The staff is friendly, professional, and helpful. The facilities are top notch. I bought a relatively inexpensive used car, but still got personalized, and attentive service, as though I were the most important customer in the store. A really great experience.

Kmart29

Mar 19, 2016

This dealership went above and beyond to help me out with my Avalon purchase. I was planning on purchasing another car here that did t work out and they made sure everything was perfect with the Avalon. The GM personally helped me and made sure I felt comfortable with the price and the vehicle.

Berniemack83

Mar 14, 2016

Bob Rohrman Toyota and Scion is an Excellent Dealership that catered to all my needs in finding the right vehicle. My Sales Rep Nate was Excellent and made sure that I got the 2016 Tundra I was looking for without any hassle, Avery was also a big help in ensuring that I got the perfect vehicle for me.

Bill Kielhorn

Mar 13, 2016

I found myself car shopping after 20 years, when my 1996 Saturn SC2 engine cylinder went out. Along with other car issues, it just wasn't worth keeping it going anymore. As much as I love Saturn, they aren't around anymore. After doing some homework online and with friends and family, I decided on purchasing my first Toyota. I had it narrowed down to 3 new 2015 models - Corolla, Prius and Prius C. Upon arriving at the new Toyota facility, I was struck by how "Saturn" like it felt to me. Everything from the service waiting area, snacks and most importantly the non-pressure sales approach. Ronda Long-Allen greeted me upon arrival and over the course of a few weeks provided me with a professional and very personable, excellent no pressure car shopping experience. I test drove all 3 and had a ton of questions, especially about the Prius and Prius C. I even drove those 2 again at night, trying to make up my mind. She was a real pro, and was extremely knowledgeable and helpful. If she didn't know the answer, she would go out of her way to find it for me, before I left. I'm so very lucky that I had her as my sales representative, as she truly went above and beyond in my first Toyota shopping experience. I Highly Recommended her !!! I decided on the Prius C Model Two and I am loving the car. It has been extremely helpful with excellent gas mileage on many unexpected trips recently. The ride and other features of the car have been excellent as well. As for other sales team employees that I had dealings with - Avery Burrows was friendly, professional and very helpful in explaining some financial matters. Jay Cochran the Financial Manager was very nice, extremely helpful and patient explaining all the financial options and paperwork. I don't think I could have ask for a better team of individuals to make my first Toyota shopping experience truly Excellent !!!

BuyLocalCars

Mar 6, 2016

We bought a used highlander with the help of Ronda Long-Allen. She was professional and personable to work with. She always had a small on her face and made us feel at ease. If she didnt know an answer she found out for us. I would highly recommend seeing Ronda for any of your car buying needs! The hole team at Rohrman Toyota made us feel like #1.

FamilyCarBuyer

Mar 5, 2016

Purchased a certified used Highlander but asked for a number of things to be done. They were done and done timely and they worked me in at a time convenient for my schedule, however, the quality on the paint chip fix was moderate.

JBalster

Feb 25, 2016

We drove 2.5 hours and they knew days in advance we were coming. They never told us the vehicle we were coming to see was used as a rental vehicle, we never would have made the trip with a 9 month old! The van was so dirty, had trash inside, scratches all over it and a ripped seat. This was a 2015 Sienna, not acceptable. They were to find us a new vehicle and inform us of the specs and send pictures. We finally got these when I asked where things stood and the picture was a snow covered van! A local dealer contacted us, Allan Nott, and matched their price for a year newer. I called to inform Bob Rohrman we no longer were interested in doing business. Avery told me they just got the van in yesterday and that's why we weren't told anything. That was a flat out lie as I had contacted them the day prior and was told they already had it. Ronda actually hung up on me while I was explaining we did not want to do business. So unprofessional and rude.

dakota.walker

Feb 24, 2016

I am used to feeling out of place or that I am going to be raken advantage of when at dealerships. I have to say that was not the case. It was an amazing experience!

Phyllis M.

Feb 18, 2016

Larry Rainford and Brad Belaire went out of their way to find us a vehicle that would keep us in our financial range. Went into Toyota to see if we could get into a leased vehicle so that we could cut expenses. We loved our 2011 Prius. We really like our 2015 Mitsubishi Outlander Sport. Phyllis M.

Gretchen Gobble

Feb 16, 2016

Larry Rainford has been my salesman since 1985. I have found that my favorite vehicle is the Toyota 4-Runner. I am so excited to be back in a 4-Runner! Not only does Larry treat me honestly on the vehicles he has sold me, many of the other Toyota folks take good care of me. Trey Rohrman is the General Manager and I know I can go to him about any questions I might have and or problems. Also Bob in the Service Dept. is always there for me.?? Whether it be for an oil change or a full check up. The used car fellows were great in helping Larry get the 2003 4-Runner ready for me to buy and we all had a very smooth transaction. I will always go to Bob Rorhman Toyota for my vehicles!!! Thanks to everyone that helped me get my dream vehicle!!!

LM2016

Feb 14, 2016

It was time to enter a new era ... Say goodbye to my 2003 RAV4 and move into a new, 2016 model. We were able to quickly arrive to an agreement; one that met my needs. The new RAV4 ... I am happily into the technical advancements (e.g. Bluetooth). I never felt that I was being forced into a car or a decision. The experience was very positive. I am looking forward to my new ride!

phyllis

Feb 13, 2016

Rhonda was very helpful in finding just what we needed. She was pleasant to work with and efficient too. I know the service department will be good also, we have used them for 8 years

VenzaFan

Feb 10, 2016

The staff at Rohrman's in Lafayette is terrific. My car was serviced quickly and the staff is friendly & professional. Definitely worth the 50 min drive to get my Venza serviced here

Amy G.

Feb 5, 2016

After a few emails & calls to James Hardman about a new 2016 Tacoma, I visited Bob Rohrman Toyota (pleasant atmosphere & friendly faces). Avery Burrows, New Car Manager, asked what he could do to earn my business. I gave him a number I was comfortable with for buying a new Tacoma with a trade-in. He was able to reach that number. The exact truck wasn't on their lot, but they kept in touch & had the truck there within a week. Thanks, Derek Ventling, for handling the finance papers. Very satisfying buying experience!

khouchin

Jan 30, 2016

I was promptly greeted as I walked through the door. I was given a thorough explanation of the vehicle and all the bells and whistles! Could not be happier with my new car!

tallred11

Jan 23, 2016

Throughout our experience with Bob Rohrman Toyota Scion, we always felt like we had great customer service. We always felt comfortable and didn't feel pressured to buy or pushed to higher priced vehicles that may be out of our comfort zone. We worked primarily with Ronda Long-Allen (highly recommend) and always felt that she was honest, upfront, helpful, and on our side. We settled on a 2010 Prius and came in well prepared to negotiate and were able to get a price that was even better than anticipated. So, we felt the negotiation process was very fair. We had some minor issues with the vehicle right out of the gate. When we attempted to test drive the vehicles, it needed to be jump started. We were assured that this was just a function of it sitting on the lot for a while and wasn't an unusual occurrence. The battery started alright the next time, so they assured us it was alright. We made sure during negotiations to require that they inspect the battery to make sure it was alright before we took it. Again, we were assured everything was fine and went on our way. On our way home, we realized that the passenger-side headlight was out. We were more disappointed by our inspection of the vehicle prior to purchase than the dealer, but it didn't give us much confidence in the quality of their initial inspection (could have gone out right after our test drive though who knows). Anyway, I replaced that without qualm since I thought I should learn how to do it on this vehicle anyway. Within a couple days of driving the car home, the 12V battery died. This was frustrating, but Ronda took care of us and paid for the price of a brand new battery. Although these issues were inconvenient, Ronda always made sure that we were taken care of and none of them became the major headache that they could have been.Overall, we were happy with our experience at Bob Rohrman and especially with Ronda. Next time we are looking to purchase a vehicle we will come to Ronda first. I would recommend anyone looking for a car to go talk to Ronda.

Mr. T

Jan 22, 2016

We bought our highlander in 2005 from this dealership. In the past few years I have worked with Bob, Rich, any Tyler. I have the utmost satisfaction in dealing with the service department. I deeply thank you for your caring and pride in the Toyota product.

Douglas9

Jan 22, 2016

Excellent customer service with very knowledgeable salesman/women who go above and beyond for their customers. While deciding to lease my new car, the staff at Bob Rohrman Toyota Scion walked me through all of fine print and every part of the deal to ensure evrything was fully understoood.

HappyShopper

Jan 9, 2016

Have been servicing my 2011 RAV4 at Bob Rohrman Toyota in Lafayette for the past year with good experiences with their team and work. Decided to purchase a new RAV4 and Rhonda Long-Allen, Sales & Leasing Specialist helped us find a car in stock that met our desires without walking the cold lot. One test drive is all it took. Bradley Belaire, New Car Manager, and Jay Cochran, Business Manager, made the purchase details and decision easy with clear explanations. Great team!

Toni

Jan 6, 2016

1) low pressure2) informative 3) price acceptable4) liked the car5) salesman very helpfulThis was my first experience with this dealer. So far, so good.

2015 Prius

Jan 3, 2016

I just replaced my 3rd Prius (a 2007) with a new 2015 Prius. James was helpful, clear, professional. I'd recommend James to anyone looking for wheels. Thank you!

Carol

Dec 24, 2015

I bought my very first car and was so happy with the help i received from james hardman that it made the experience of buying a car super easy and fun!.

Acongolfhack

Dec 23, 2015

Absolutely best car buying experience ever - The dream team Trey, Zac, and Dalton made my car buying experience fun and easy! The employees at this dealership have so much fun helping people and are intensely passionate about customer service. They greet you with smiles, laughs and warm handshakes. Love my new Camry and what a deal!!! As an added bonus, They offer specialty brewed coffee, popcorn, chocolate chip cookies, large TVs, free WiFi, and even a play area for kids while you wait for your car to be serviced or for paperwork.

Cindy123

Dec 23, 2015

Great customer service from Brandon!! He was very knowledgeable, personable, easy to communicate with, fun & all around super car salesman! Also, a special thx to Josh Shorter for his assistance, as well as all the others that made our experience pleasant! Thank you Brandon!!

unsatisfied

Dec 22, 2015

We love our Toyota vehicles, but based on the lack of service we have received, we will likely not purchase again since our only dealership option is this one. I took a Sienna in for routine maintenance on a Monday -- as I went in I asked them to look at a window where the seal pops out when the window is rolled down. Two hours later I was still waiting. Went in to the service area to ask for an update, told they were working on it. 1.5 hours later I was told they'd taken the window apart to find the problem was exactly what I described. 3.5 hours after I entered I walked out. Called back on a Friday (3.5 days later) to have them order the part. No record I had been there 3.5 days earlier. Monday we had to call them to see if the part had arrived and schedule service. The first employee couldn't help us. Then my husband went in today for the scheduled part install. 1.5 hours later they told him they'd ordered the wrong part. Utter incompetence. Ridiculous!

Cinderella 2015

Dec 21, 2015

Friendliness and honesty were wonderful. I dealt with Eugene Long , Brad Belaire and Rich Gagnon.This was a car purchase experience that felt good and I love going back to get service and questions answered~ No one ever makes you feel your needs are to small to be meant. I liked it so much that I went back to Eugene for help finding a used car for my daughter! This dealership is community minded for Lafayette and surrounding areas!

toyota2015

Dec 19, 2015

We had really good experience with James Hardman. he went above and beyond to help us get the new sienna van that we wanted.Thanks

SamOdessey2009

Dec 18, 2015

Excellent Knowledge In Honda Products!! If anyone wants a no pressure buying experience go see Brandon S. Riggle!!! It was like no other buying experience!! Fun time filled with laughter, and still to this day I can call him and or stop in and he drops what ever he is doing and assists me with any questions I may have!!! If it wasn't for him I don't think I would have purchased a vehicle the day I did!!!

shericonrad

Dec 16, 2015

We went to shop for a new Rav 4 on a Saturday evening and because they weren't able to finish our sale, Toyota had our salesman deliver our new car to our home that is at least 45 minutes away. We finished the paperwork out of our home and our salesman, James Hardman, took the time out to show us how the Navigation unit worked. Great customer service.

sethmote

Dec 14, 2015

My work schedule doesn't allow me to make it over to Lafayette in time to look at cars. Brandon found the car I've been looking for and actually brought it to me at my office to allow me to check the over and see if it will work for me. Brandon's knowledge on this pre-owned Cadillac was above anything I expected as he's a new auto Toyota salesmen.I'm in sales myself and appreciate he's no pressure sales technique.

Smitty126

Dec 11, 2015

I just got a used 4x4 truck here for the winter. I'm also leasing a rav4 that I got here in the spring. If you need a car, go in and talk to James. You'll be glad you did. He doesn't treat you like someone he can make a sale to, he treats you like a friend. I hope to do business with James and the rest of the staff at Rohrman Toyota for years to come.

Gceiv8

Dec 9, 2015

James made the process very easy and he was a pleasure to deal with. He was helpful without being pushy. I would recommend this dealership; and be sure to ask for James!

RAV4jim

Dec 6, 2015

My wife and I stopped by your dealership two weeks before our purchase and we were impressed with the salesperson, Rhonda Long-Allen. She took the time to speak us and our future son in law about Toyota and their incentives, she explained the different models to us and and tried to get a sense of what our needs were. We felt no pressure from her, no annoying phone calls or emails and we appreciated that. We were looking for something to replace my vehicle and I chose a RAV4, which by the way every time I get in it I love it even more! My wife decided she wanted to trade and she chose a Camry - awesome car! Rhonda even sold a third vehicle to our soon to be son in law, we are a Toyota family now, our daughter bought a Corolla last year from Rich Gagnon and that transaction went well too.Your dealership is very nice, well thought out, we like the service area where you drive right in out of the weather and of course the new car pick up area. One final word about the Finance Rep., we had Jay Cochran, very nice man. He explained everything well, again, not pushy on selling extra things that we didn't want but made sure we knew what was available.Kind Regards,Jim & Laura Aschenberg

Venza Fan

Dec 5, 2015

My wife and I traveled from Kokomo to look for a new vehicle, and it was well worth the trip. Avery and James were outstanding to work with in helping us in every possible way, especially in answering any questions we had. Working with them was an enjoyable experience, and getting into a new car that fit our exact needs was icing on the cake!

Carlin Smith

Dec 5, 2015

I have purchased numerous vehicles from Bob Rohrman Toyota over the years and Larry Rainford has been there for most of them. Larry has always been courteous to myself and family and appreciate this business relationship. I highly recommend Larry and this dealership.

cjralston76

Dec 1, 2015

From the first conversation to the last handshake, everyone at Bob Rohrman Toyota was a complete pleasure to work with!Avery was so friendly and approachable. He worked with and got us a great deal. I can't thank you all enough! We absolutely love the car and we will be back in the future. Cynthia and Jeremy Ralston

Happy couple

Nov 27, 2015

We asked Larry to help us locate the car we wanted and he got exactly the car we wanted and made it a smooth, easy process. It was so easy for us from start to finish and they were very thorough. We got a great deal and are so happy with our purchase. We will be back for our next vehicle. Thank you Larry Rainford and the Bob Rohrman Toyota team!

andree

Nov 21, 2015

Amazing customer service from Richard. He went above and beyond to not only help with service matters but feeling that I mattered as a person.

docdan

Nov 14, 2015

I visited Bob Rohrman Toyota dealership on 26 in Lafayette, In and worked with Rhond Long-Allen. She was more than helpful, professional, and took plenty of time answering my questions and finding the vehicle I wanted. I would give the dealership a 10/10 scale for their help, pleasantness, professionalism, and sheer number of vehicles from which to choose from. I have purchased and leased many vehicles in my life and this experience will have to rate up at the top.I did not think I would be able to work out a deal because I have 24 months remaining on my present lease and thought it would be too early. Bob Rohrman matched the price I was willing to offer within a short time. I also had the opportunity to meet a number of managers and the owners son while there and all of them were very polite and professional and greeted me by name. The dealership is truly a very pleasant place to be and I will look forward to a long relationship with them.

Love my Rav 4

Nov 13, 2015

Became aware of need for a new vehicle, test drove, signed paperwork and was home all in one night. It was a good experience all around.

HoosierDave

Nov 13, 2015

In my 5 decades of buying cars this was my best experience. The dealership was awesome. The salesman was the best in all categories. The financing was painless. We could not be more satisfied with this experience.

BriggsTrain2015

Nov 10, 2015

I came in not thinking I would buy a car, but after talking to Trey and Avery I did!!! I traded in my car and got a brand new Toyota Camry!! Thank you Trey and Avery for your wisdom and help with this!!!

DMartin12

Nov 9, 2015

The dealership had a great certified Tundra and the buying experience was actually great. I was able to work directly with the General Manager, Trey Rohrman, who is a great guy. He knew the product, gave me a very fair price on my trade and was very fair and flexible. I will go back to them again and already recommended a friend drive down from Chicago, the drive is worth it!

ndneal

Nov 3, 2015

I've purchased two vehicles at Rohrman Toyota and they have both been painless and provided exactly what my family needed. Trey Rohrman and his team are phenomenal. They understood exactly what we needed and had it ready to go when I arrived. The visit took less than an hour from start to drive-away. I drive by three Toyota dealerships to get there and it's totally worth it.

Hett1971

Oct 31, 2015

We have bought 4 Toyotas from Bon Rohraman Toyota and can say that we love all of the cars we have bought and the device is great. I know that I can depend on them for great prices and great service no matter what. I have even called my salesman on a Sunday while on vacation in Florida with a question.

Jay

Oct 31, 2015

We have had our Prius now for two weeks. We did a 1200 miles around trip to Virginia last week. The car handled great in the mountains and we got good gas mileage. The car was comfort riding and I did not get tired. It was great not having to stop very often for gas. Will be taking it on more trips. I want to highly recommend our sales person James Hardman. He did a great job in explaining the car features and making us feel at easy. He has contact us by phone and e-mail several times to make sure everything is okay. If you looking for a person that will take care of you contact James Hardman at Bob Rohrman in Lafayette.

SatisfiedCustomer

Oct 30, 2015

As a first-time lessee, and having gone to many different dealers, I finally landed on leasing a 2016 Toyota Camry SE from Rohrman Toyota. From the moment I walked in the door, I was greeted with respect, felt welcomed, and felt very well informed throughout the entire process. Not only was the sales team able to get me exactly what I wanted, but they were able to get it to me at a fantastic price! I walked in the door at 6pm and they worked with me until 10:30, which is 1.5 hours after closing time, and not once did I notice a glance at a watch, nor was there any mention of how late it was getting. Although some dealers think that it's just about selling cars, it is clear that customer relations is the primary focus of the sales team at Bob Rohrman Toyota Scion. If you're at all considering a vehicle from them, I have to say that you won't regret stopping in to check it out.

MarciaLabbe

Oct 29, 2015

We purchased our 2015 Rav4 Limited from Bob Rohrman Toyota with the assistance of Larry Rainford in October 2014. It was a great experience and we love this vehicle. In January we left Indiana to drive to the Port Charlotte FL for 2 months. In mid February my husband fell while on a fishing trip and broke his ankle (trimaleolar fracture.) I rushed him to the ER, left him at the door and drove the car to the parking lot. In my worry and distress, I could not lock the car; it wouldn't let me. I finally I took the key out the fob and locked the car manually. When things had settled down in the ER, my husband told me to call Larry at the dealership. Luckily for me, he was in his office and between customers. Larry calmed me down and told me the reasons the car wouldn't lock. As I approached the car again, I saw that I hadn't put it in park so that was why it kept beeping when I tried to lock it. I fixed the problem thanks to Larry. He sure saved our bacon. This dealership and especially this salesman will have our repeat business.

tarkknight

Oct 20, 2015

Was nervous about going to a dealer to buy a car because I had always heard horror stories but Trey was great and helped me through the whole process. Will definitely send others his way.

Boilerchick

Oct 20, 2015

I had gone previously to 3 other dealerships before I came to Bob Rohrman and I wish I went to them 1st! There was a no pressure atmosphere, they did all the paperwork in front of you so you can see the interest rate, value, and other pertinent information. This was my first time buying and Chuck really did a great job at staying in my budget and going above and beyond to get me the car of my dreams! Excellent service and friendly staff! I highly recommend to anybody.

Robbycig

Oct 19, 2015

I originally came in with nerves getting ready to trade in my Hyundai because my lease term was up. I knew I had heard great things about Totota and wanted to give them shot. From the moment I walked in the doors I knew I made the right decision. Phenomenal staff, welcoming, no pressure atmosphere and a friendly handshake and smile from the dealer namesake all proved to be pleasant experience for my wife and I. After enjoying a cup of coffee and a cookie we test drove a few models ( Camry and RAV4.) We gave Trey our budget and he provided multiple options that made sense for us. We were able to think about it and make a decision that we felt great about and didn't feel pressure either way from the staff. We be had the Rav for almost 6 months no and it has been incredible. The service has been great and the car has been even better. I think it's safe to say that thanks to Rohrman Toyota my wife and I are now part of the Toyota family and will be back for years to come! Thanks Trey and team!

Dirtbikeguy

Oct 19, 2015

A+ customer service they made sure that my wife got what she wanted. I really didn't know if they could make it happen but they did

Msjeffers

Oct 15, 2015

The customer service is amazing! Trey Rohrman went above and beyond looking for me the highlander I wanted. Avery Our sales man was very nice and helpful. Zach the finance guy made it so easy and such a pleasant experience. They were very willing to work with us. This was my first time to ever trade a vehicle I always sold my own. I was very pleased with the trade. I would highly recommend Rohrman Toyota and we will be customers for life now. Customer service says it all!!!!

Cheezweazle22

Oct 14, 2015

Went in to look for a new truck, found a 2015 Tacoma fully loaded. My sales rep, was very helpful, and made the whole experience a good one. He answered every question I had, was very polite.

CamryXSE

Oct 13, 2015

Coming into the dealership I was a little scared even though I had no reason really to be. I guess it was just the things I have heard in stories. Completely untrue, at least for me. As soon as I arrived for my appointment I was greeted with open arms. All of the employees were easy to talk to and were very enjoyable. They made it easy to know I was making the right decision. The sales guy and finance manager both answered all of my questions and have kept an open line of communication with me even after my purchase. They told me when I leased my new Camry that I was now part of the Toyota Family and I guess they really mean it because I will be back in 2 years for sure... No Doubt... no other option for me and my family.

Bruce

Oct 6, 2015

90 year old father was talked into breaking his rental agreement, buying 2010 car, 84mo financing at 6.43%. Financing includes $1000 extended warranty. Absolutely criminal!

Brad

Oct 3, 2015

Rohrman Toyota did what my local dealer in Mansfield, Ohio could not do. They got me exactly what I wanted, fast and no hassle.. Trey Rohnman went beyond normal sales. He kept me up to date on my tundra. Even after hours and on his vacation. We definitely drive the 4 hours again to deal with Trey. Very impressed with his work ethnic. Job well done by all, especially Trey.

Daltonmiller20

Sep 30, 2015

With scion you know you are getting a fair price because everyone pays the same amount. The dealership staff was knowledgable and gave me the information I needed to make an informed decision that fit my budget. I would reccomend this dealership to anyone looking for a vehicle whether it be used or new.

Osborn15

Sep 17, 2015

While looking for a larger vehicle to carry our blended family around I came in contact with Avery. While he did a fairly decent job the service department and now the finance department have been anything less than stellar! Watch your loan paperwork because now I have collections calling because I haven't paid on my loan!!! Well hello finance you gave me TWO account on thes and vehicle!!!

Craig420

Sep 8, 2015

I worked with multiple people the one that stuck out to me was Trey Rohrman and a Brad never said his last name. While I was waiting for my incompetent salesman I watched the manager brad scream and jump around like a child. I was ok with that it's when a bunch of salesmen were gathered around and Brad and Trey Rohrman started there antics again this time it was louder and more vulgar! I called in about a used car and when I got there the price went up Trey Rohrman then came over to talk to me and told me he was not going to lose money ( which I'm not concerned about) I showed him the advertised price and he said it was a mistake??? Well I have read a bunch of reviews this dealership is known for bait and switch, he informed me that everyone makes mistakes which I'm fine with what I'm not fine with is the actions of management and employees they seemed like this happens a lot. So I did buy the car 1 day later not even 24 hours every light turned on! I went back to the dealership was told they won't fix it I signed a as is statement (tricks it seems that this dealership lives by) I did buy a warranty so I went somewhere else to get it fixed. With the headache and hassle I would tell anybody to stay away from this experience stay away from Bob Rohrman Toyota in Lafayette Indiana.

Fatigued

Jun 30, 2015

James Hardman in Sales is very helpful, and I would give him a 5 and recommend him to everyone. However, within a few days after purchasing a Certified used vehicle, various issues started becoming apparent. The car was brought in multiple times to have these initial issues addressed or reevaluated, and this continued over a 3 month period which took a great amount of time out of my schedule, Eventually, the car lost part of its headlights, and then the brakes and accelerator were acting strangely (one of these issues had previously been reported to the dealer). Then, after 3 months, the car simply died, and I had it towed to the service department. A policeman who was nearby called for my tow, which I should not have done because it was not pre-authorized by Toyota (my car was in an intersection and needed removal) and, therefore, I was informed that I can not recover the tow cost from Toyota. I was given a rental car, which was appreciated, but the rental had expired license plate tags which added to my increasing anxiety every time I drove it (even though I was informed by Service to have the policeman call Rohrman should I get stopped). The updates I had received from the service department repeatedly stated that they couldn't figure out the issues and added that the computer was not registering identifiable problems. It seemed that the entire car was falling apart. I realize that brand new cars of all makes and models can have issues, and I mention the above history in my decision to trade the car back to Rohrman for a different vehicle. By this time, my getting out of that car had already been mentioned by my salesman to the service department (per the service department). One Rohrman employee referred to my certified car as a likely lemon, and I had already reached the conclusion that I never wanted to be in that car again no matter how many experts looked at it. However, I was not overly impressed with the trade in value. One thousand miles were added in the 3 months I owned it, and the car was repeatedly in the shop. In essence, the amount of depreciation charged me over those 3 months was excessive in light of the time I spent trying to fix so many things with it (multiple employees noticed I had been there frequently). The trade in $ is my only issue. But I accepted the offer due to having lost all faith in the previous car, and I wanted to support the local community and purchase a vehicle made at SIA.

Karen

May 8, 2015

My relationship with Bob Rohrman Toyota began prior to retiring in Lafayette (my home town) from Washington, DC. I initially called the dealership from Virginia and spoke with a knowledgeable and amenable salesperson to advise I was thinking of purchasing a RAV-4 Limited upon my return. I ended up getting it from Alexandria Toyota due to my own impatience. The Lafayette salesperson called me at a later agreed-upon date to see if I was still interested. Instead of indignation, he was kind, and stated to please look him up when I returned to town. He said also to please keep Bob Rohrman in mind for servicing my car and any future needs. This initial professional courtesy impressed me. I just traded in my two-year-old car with Bob Rhorman and my overall experience was very pleasant; it is a pleasure doing business with your company's professional staff. A service person convinced me re: making last week's trade and he introduced me to Brent, a brand new salesman who assisted me in the deal. Although Brent was still learning, he exhibited every quality for becoming a great salesman. He was congenial, helpful, and most of all - 'patient'. These are imperative qualities, especially when dealing with a woman with an attention deficit regarding the deal-making process and technicalities re: cars in general.On a similar note, I recall that a service person from the Bob Rohrman dealership on US 52 helped me when I was assigned to Rome, Italy 8 years ago. Not only did he make arrangements to get me a tire for my Toyota Solara convertible - he actually personally took the tire to the Post Office on South Street to ensure I got it in Rome within days of my request. He said he was glad to help and that it was no problem. I don't recall his name now, but when on home leave several months later, I paid him a visit to thank him and to bring him a little gift. I have no doubt that it is these types of selfless, above-and-beyond actions on the part of all Rohrman personnel that keep your customers coming back again and again.Thanks to all who have assisted me last week - service, financial, 'and' sales - you have a customer for life!Sincerely,Karen Mahlke

Willie7

Apr 7, 2015

I bought a used pickup on 10/31/2014. The salesman Corey Arrington said he had personally driven the truck and it looked and rode fine. He said the only problem he could see besides the minor dents and rust was a "cracked Grille".It was delivered to me here in Northern Wisconsin at 11:30PM on 11/11/2014 during a snowstorm. The delivery guy could only get within a mile of my house because of the snow storm. After we rolled it off the trailer because it wouldn't start I had to go back home and get jumper cables to jump start it.On the way home it was found that the speedometer didn't work, the heater and heater blower didn't work, the turn signals didn't work properly, and the check engine and red air bag lights were on.The next morning in the light the "cracked grille" turned out to have been broken off and held on by plastic ties and two bolts. There was also crumpled up metal around the headlight. There was also a gob of wires hanging down by the back bumper with some having bare ends.Car Fax stated that Rohrman had changed the oil on 8/14/2014 the mileage stated then is exactly what is on the odometer as it sits in my yard today. The oil is very dark and degraded either it hadn't been changed or it was driven and the mileage not recorded because the speedometer wasn't working.I talked to the previous owner and she said the speedometer didn't work when they traded it in and that the damage in front was from hitting a deer.The sales manager told me when they get a used vehicle in it goes into the shop for an evaluation. All the problems are ticketed and when the tickets are satisfied it then goes on the lot. This clearly wasn't done with this vehicle.I was told I should have hired somebody to inspect the vehicle before I bought it. They had the truck priced in the "excellent condition" range and knew that any inspection would have led to no sale at that price.They say since I bought "as is" that exempts them. That is not true as there is an implied warranty of merchantability. They are also obligated under Indiana law to disclose what is obvious and I quote the court case:When a buyer makes inquiries about the condition, qualities or characteristics of the property, it becomes incumbent upon the seller to fully declare any and all problems associated with the subject of the inquiry." I have filed claims with the FBI and the FTC for interstate wire fraud.This was a Chevrolet but I am going to have to select Toyota to get this posted.

Gretchen Gobble

Apr 3, 2015

From my salesman Larry Rainford, to the detailer Tyler, to the General Manager Trey Rohrman...every bit of my experience was perfect. The new design of the Camry is totally cool. I have bought 3 Tacoma's, 2 4-Runners and now my Camry all from Larry Rainford at Bob Rohrman Toyota. I told Larry a long time ago, when I get to be older, I want a Camry. AND I AM SO HAPPY THE TIMING WAS PERFECT FOR ME TO GET THE NEW DESIGNED CAMRY!!!!!Sincerely, Gretchen Gobble

tom2013

Apr 1, 2015

Worked with Chris Evans on a trade up from my 07 Prius to at 2013. Chris was wonderful to work with. Had all service work done at this dealer on 07 Prius. Very good, always had great service. Bob in serrvice set up worked well explaining what was done or needed on 07 Prius. I'll be using this deal for all work on my new 2013 Prius.

dealerRater

Mar 7, 2015

Excellent experience in the purchase of our new Avalon. Sales staff was knowledgeable of all the different cars and options. We worked with Kerri throughout the process. She knew all the answers to our questions or knew the right person to ask. Thank You.

Penquis

Mar 1, 2015

We traded in our car and purchased a new one. We got a fair trade-in price for the old vehicle and a fair deal on the new model. Vaughan Campbell and Chantelle Falardeau were helpful, courteous, and responsive. Be careful when meeting with the finance people at the very end of the process. While signing a lot of paperwork, they slip in items you don't really need (like auto insurance) and can actually decline. They make the extras seem like part of the final process, when actually they're add-ons. (This had happened to us repeatedly at this dealership.) It's important to question everything at the end of the process and to be on your toes!

Gary Claypool

Feb 27, 2015

We have been making our automotive purchases with Bob Rohrman Toyota since 2002 without ever having anything but good experiences. The professionals in both sales and service have become our friends during this tenure. Vaughn Campbell, Trey Rohrman and Steve Gentry, in sales, as well as Bob Taylor and Jenny Scott have always gone the extra mile to make our experience enjoyable. .Annette Mattox and Tony Camisa always take a minute to help in any way they can and add greatly to the sales and service staff. With this team in place I can't imagine purchasing a car from any other dealership.

alan

Feb 23, 2015

Great team , thank you all for all your hard work. your internet team was very helpfull and salesman david . Thank you also trey, for being hands on . you do not see that at many dealer ships.

anonymous12345

Jan 29, 2015

I needed a new commuter car for ergonomic reasons, and I became interested in the Prius. However, it was difficult to understand the differences between the different models and which models had the features I was interested in. Enter David Ford, Sales/Leasing Professional Extraordinaire! David was immensely helpful in understanding the differences between the Prius models, explaining which features were standard and which could be added on for extra. He also helped me do an ergonomic assessment of the newer model Prius to be sure it would be a good fit for me. After we discovered it was, he identified a used model that had literally every feature I was interested in, and met my other requirements for buying a used car (mileage, color, etc).David helped me to set up an extensive test drive, answering my questions about the car and demonstrating features I didn't even know about. When I had settled on the car, he was very patient and knowledgeable about explaining payment options, which was a relief! When we were trading in an older car and the dealership was offering much less than we anticipated, David helped negotiate the price upward so that we could drive away with the new car that same day. He made the process as painless as possible, and was very pleasant to work with! And the other staff of Bob Rohrman Toyota were great too! Whenever I needed to find David, other salespeople or receptionists were very quick to help and friendly. When everything was negotiated, Jay Cochran, Business Manager, was very helpful in explaining different warranty options, liability clauses, and general car-buying paperwork. He gave honest feedback about warranties, and was willing to negotiate on the price to suit our needs. Finally, after I bought the car and drove it for a week, when I had a minor feature I needed changed, David Ford was quick to schedule me in the service center, and I waited for only half an hour to be taken care of. Overall it was a very positive experience with Bob Rohrman Toyota. Hopefully I won't need to buy another car soon, but if I do, I'll be back.

hugapunk

Dec 9, 2014

I searched for almost two months and visited over a dozen dealerships all over the state, before I talked to Chuck at Bob Rohrman. My only regret is that I didnt visit Chuck at Bob Rohrman sooner. Most of the dealerships I visited either didn't take me seriously or their salesmen were extremely awkward and the opposite of what you'd expect a car salesman to be. I was told by multiple dealerships that no one would beat their price, Chuck not only beat their price but made me feel welcome and comfortable with the entire process. I would recommend Chuck and Bob Rohrman to anyone looking for a new vehicle. Thanks again.

Kristen Schneider

Jun 29, 2014

We bought a 2011 Toyota Sienna from Brett Gerber at Bob Rohrman Toyota about a month ago. He was knowledgeable about the vehicle, courteous and helpful. Our communication with him before, during and since the sale has been superb. The facility is top-notch. I can't thing of anything that would make it more customer-friendly. Like we've been telling our friends, we love the vehicle and had a great experience buying it.

GPM67

Apr 28, 2014

Purchased a used 2009 Camry Hybrid with 51,000 miles on April 9th in 40 degree weather. On April 11th found out the AC didn't work when temps got to the 70's. Sales person Brian Shively told me he would check into what the dealership was willing to do. No responses from him, so I drove 90 minutes back to the dealership on April 18th to have their service department check what was wrong. They couldn't get me in until the following week. Drove back April 23rd to be told there was a cracked condenser and other issues totaling $1350 in repair costs. Was shown 3 Month/3000 mile paperwork only covers drive train and few components. I questioned how they could miss AC not working, I was told, "we don't do as thorough an inspection on 3 month/3000 mile warranty AS IS vehicles because we might find too many things wrong." Salesperson said it worked the night of your test drive. He is right, the light came on and it "appeared" to be working in the 40 degree weather. No negotiation on repair cost. Very disappointing transaction at a dealership who could have chosen to do the right thing. Service Manager Mitch S tried to help. He was told NO to any adjustment to the repair estimate. It seems the management at this location is more worried about today's profit then loyal repeat customers. BEWARE - you aren't a customer at Rohrman - you are $$$$$.

BobRorhman_NO_GOOD

Apr 4, 2014

I would like to preface this by saying.... It was only my second vehicle purchase I have made so I should have informed myself a little more diligently. I recently wrecked my Honda. I was looking for something I could pay for that day. The cheap crappy Dodge Neon I was interested in was on the used car website but was not at that the B.R. Toyota location and did not even run. This frustrated me quite a bit because I called several times throughout the day to see what location different cars were at and where I could go to test drive them. I was told the Neon would be at the Toyota location on 26. Initially I was only contacting Bob Rohrman Toyota to test drive that neon so I could compare it with a previous test drive. But then Mike and I started talking.....It was like a bait and switch situation. If the car didn't run why couldn't you have mentioned that to me that over the phone! Oh but of course you want me to come to the facility. The car I ended up purchasing "had just been traded in". 'Oh I don't have that car but check this one that is double you budget out'. Of course I fell in love with the better quality car and thought I could make it work with financing. He SOLD me. I'm fairly impressionable so I take a little responsibility for not taking a second to analyze the situation. My advice would be NOT to finance through Bob Roman. If I would have paid for the car on my credit card it would have been better. Jay in the finance department just confirmed with me that to finance the $6,000 car, it cost me $345.78 (and that's without any interest). 7% interest rate is less than stellar as well. Mike Momberger is a nice fella but Bob Rorhman Auto is a company I will never support again. Walk away from the sale. Seriously. You WILL be able to find the car at a better price. (turns out..... the wrecked Honda I sold for salvage has been put on a lot for $2,500. In retrospect I feel perhaps I should have fixed the rear axle instead of even looking for a new one)

AndreaMcCann

Mar 5, 2014

This is my 2nd Toyota purchase from this dealership, & I highly recommend them. Everyone is courteous, friendly & helpful. I purchased my 1st Rav4 from them in 1998 & drove nearly 230,000 miles. It was an awesome vehicle, & service at Rohrman's was always great. It was a no-brainer to go back there for another Rav4. Mike Momberger was more than helpful, finding me the vehicle I wanted in my price range & explaining the features, warranty, etc.

ashhhlynaab

Feb 26, 2014

I had a great experience at Bob Rohrman Toyota. Chuck Austin made me feel very comfortable with my purchase. I would recommend this dealership to anyone.

ejswitzer

Feb 26, 2014

Had a wonderful experience. Chuck did a wonderful job of explaining everything and was very friendly. After meeting with him, I felt confident in making my decision to purchase. I would recommend this dealership.

liquidpoop

Feb 25, 2014

I recently traded in my vehicle at this dealership for a 2008 Pontiac G6 GXP and had an awesome experience while there. Everyone was nice and courteous and actually cared about the customers. The person I mostly dealt with was Brett Gerber. He was a very nice and professional person. I had one small concern about the car I was looking at and instead of blowing it off and trying to give me some random excuse he had their mechanic take a look at it right then and there before having me buy it. After the mechanic looked at it he came out and talked to me directly about my concern instead of playing telephone and relaying messages. I highly recommend this place if you are looking for a vehicle and I highly recommend asking for Brett Gerber as he seemed very professional.

walters6684

Feb 25, 2014

Selection and pricing of vehicles was excellent. Customer service and associate was knowledable and very understanding of our needs and wants. We enjoyed our shopping experience .

k_oseitutu

Feb 21, 2014

My wife and I went to Bob Rohrman Toyota on a very tight budget to buy a used car. We only had a vague idea what type of car we wanted to buy and had not really checked their inventory. Mike Momberger, our agent, listened to us and then spent some time checking their inventory and made a list of cars he thought would fit our budget. Then he drove us round Lafayette, IN, to about 5 different lots. At each lot, he gave us advice concerning the vehicle he had brought us to see. Whenever we wanted, he would encourage us to sit in the vehicles, turn on the engine and check out the features. He never became flustered, even as we kept rejecting vehicle after vehicle. Eventually, we narrowed the choices down to two vehicles. Then he brought us back to the dealership and gave us information on the two vehicles, including their Carfax history. Based on that, we selected one vehicle; but, before we made a firm decision, we asked another big favor of him -- to go back and see the vehicle. Mike didn't get annoyed. He drove us back to that lot and then gave me the opportunity to drive back to the dealership in the vehicle we were thinking of purchasing. That sealed the deal for us.Apart from his professionalism, Mike also treated us like family. He took the time to learn our (strange-sounding foreign) names and pronounced them perfectly -- he never forgot them and always referred to us by name. He even took the trouble to learn our daughter's name. And, when we came to pick up the car, he asked us how to say "thank you" in our own language... and, once again, aced it! This really touched our hearts. I will gladly recommend Bob Rohrman Toyota and, especially, Mike Momberger to anyone who wants excellent and friendly service. God bless you Mike!!

lijinsha

Feb 16, 2014

I checked the dealer's website in advance and found my favorite fit. The car was pretty much the same as it was described online. I made my decision right after I did the test drive. Chris was very friendly and helped me with decision making. He was also good with post-sale follow-up.

Bullfrogjazz33

Feb 15, 2014

Recently purchased a 2013 Jeep Wrangler from Mike Momberger at Bob Rohrman Toyota Scion. Received excellent customer service and would refer anyone to them. I was treated like a king and felt like Mike did everything he could to get me what I wanted. Stop in and see Mike today! Robert M Lovvorn

JamesFRS

Feb 15, 2014

I leased my first car with Bob Rohrman Toyota and went back at the end of that lease to lease my FRS I have had great experiences

lafa

Feb 15, 2014

Had a great experience with the purchase of a new 2013 Toyota Highlander. Mike Momberger was my sales person. Great Customer service. made the buying exprience fun for my first Toyota I have ever owned.

Clark0405

Feb 15, 2014

We are currently leasing a 2013 Toyota Highlander from Bob Rohrman in Lafayette, IN. My husband and I have never leased a vehicle before. We have several vehicles due to our business and my husband has had a lot of experiencing purchasing used vehicles, but leasing was unchartered territory for us. Our family is also very loyal to a particular dealership that is not Bob Rohrman so we were hesitant to go with a different dealership. However, thanks to the help of Brett Gerber, Chris, and everyone else we met at the Toyota, we are in a vehicle that we absolutely love. Brett showed us the Highlander and went with us on a test drive. He was very informative and answered any questions we had about the vehicle. My husband can be very particular when it comes to purchasing a vehicle and it definitely is not a process that he rushes. Brett was very patient with us and was always available and easy to get ahold of when we had questions. Even if he hadn't heard from us, he would make contact and check in on us to see where we were at in our decision process. We also feel like we have an excellent understanding and grasp of the leasing process now because of Brett and the entire team at Toyota. Everyone explained the process in detail. If we did not understand something, they would explain the same thing in a different way until we understood. We were also very excited to learn about all of the things that the Toyota Care has to offer, which was a big selling point for us. Brett is an excellent sales associate. He is outgoing, friendly, knowledgable, and trustworthy. As small business owners we strongly believe in the value of word of mouth, and we have nothing but good things to say to everyone we know about Toyota, this dealership, Brett, and our entire experience.

maryeisert

Feb 15, 2014

I have been a customer of Rohrman Toyota and Chuck Austin for at least the past fifteen years, having leased Rav 4 SUVs. Although I have always been pleased with the service department, dealing with Chuck is the reason that I come back! He explains the lease process really well, and has always given me a heads up if a good Toyota Financial Lease program is available, and I have re-leased a new vehicle without more than a $10 or so increase in payment! I totaled my Rav4 two weeks ago, and the first person that I called after the insurance company was Chuck! Having never had a serious accident, I didn't know exactly how the procedure was going to work, if I'd owe money after the insurance settlement, etc. Chuck helped me remain calm, and assured me that the "numbers" were going to look fine. He checked on my wrecked car and the progress of the estimate. (The car was at the Rohrman Collision Center...also a good decision.) Knowing my tastes, Chuck began looking at new vehicles for me as I waited the clearance from my insurance agency. Having received that this morning, I went to the dealership, LOVED the new 2014 Rav 4 Limited which Chuck had warmed up and ready for me to drive. The 2014 has new options and features, and Chuck took great care in explaining them, and even hooked up my iPhone! Not wanting to waste my time, he just asked if I had any questions about any features which had not changed from the 2011 model, and I appreciated that thoughtfulness. As usual, the transaction with Chuck at the helm was 100% perfect! But...it gets better...he helped me take my rental car back to the agency! Being single, I always dread asking friends to help with such tasks...but my friend and salesman Chuck Austin took care of it without my even asking! You can't go wrong with a Toyota, and you can't go wrong with Chuck Austin!

Dlkoller

Feb 14, 2014

Awesome service!! So easy to work with:) very nice experience ...great place!! Both the service and sales departments are wonderful. State of the art faculty ....very clean.

lcribbs

Feb 14, 2014

Since 1986 I have been a customer of the Bob Rohrman auto dealership (Lafayette, IN). I have worked exclusively with Larry Rainford, who has been an exceptional Sales Representative. I could have my car serviced locally, but their service department has been outstanding. They quote time and cost estimates and keep me informed of the progress throughout the day. The service department continues to exceed my expectations when I am back on the road sooner than predicted. Everyone that I have come in contact with at the dealership has been very courteous and helpful from the receptionist to the Sales Managers. It's the only dealership I recommend.

Tinwetari

Feb 13, 2014

After the North Pole decided to pay a visit to our region, I decided that my old car wasn't cutting it. The Bob Rohrman Toyota dealership in Lafayette impressed me from the moment I walked in the door. I told them that I wanted a car with all-wheel drive and could fit all of my tall friends, and they were able to to fulfill all of my wishes and more. I'm especially grateful for the salesman I worked with, Brain Dobbs, for convincing me to get the Blind Spot Monitor feature. A few nights later, that feature prevented me from getting into a collision with a semi while merging onto a highway. I will never forget it! I purchased a 2013 Rav4 Limited. It's a smooth ride (as long as you avoid all the Hoosier potholes), and has a decent sound system. One review I saw while researching this model said that the dashboard is hard to see during the day. I don't have the same problem, I actually need to turn the dashboard lights low because they're too bright in the evenings. My favorite part about my new car is the Power Seat Adjustments. It actually comes with two button settings so that you and a second person can save their personal seat setting. I like this because I'm super short, and I got sick and tired of having to fix my seat every time someone else sat in it.

mhuddle1

Feb 11, 2014

The most nicest friendliest dealership visited knew exactly what I was looking for car salesman did not push me into something I was not interested in.

bgerber

Feb 10, 2014

I recently purchased a 2011 Outlander at Bob Rorhman Toyota and had a very good experience. Brett Gerber worked with me to find a vehicle that met all of my needs. I did a lot of research on pricing and felt that I was given a VERY fair deal as well! I recommend Bob Rohrman Toyota to anyone who is looking for a professional, friendly, fair transaction!

jindupawar

Sep 8, 2013

I traded in my old vehicle and purchased toyota hybrid limited 2013. The quoted price was set at monthly payments and terms and no of payments for 60 mnths. Kaci Jackson told us the terms will remian the same, As we approcahed there to buy the vehicle, Jay Cochran raised the price and said they were quoting on wrong vehicle ( very common excuse to fool you). I denied their new quote. Kaci came back and assured us that they will give us the price we were qouting before with all the terms same. We trusted her (big mistake we trusted on her innocent face) and signed the paper without Jay cochran's explanation on any terms. We were not told that the monthly payment are changed from 6o 712 Kent mnths to 75. We went back and spoke to Trey who was showing legal way of handling the issue. He said he has all the contract papers and he would not change the terms. We felt stupid when their sales rep (Kaci Jackson) lied in front of gen manger/owner's grandson, Trey Rohrman. Se said she told us that the old quotation was for gas vehicle and she never accepted that she did not exaplin about change in terms. She was also pointing all the blame on us. They were unreliable. Their owner;s grandson/ gen manger was rude at the end and told us that he cant do anything. He said,: i dont knwo how you can sign on these paperd without reading those. We were handled those papers ANd made us busy in the conversation about APR and drivers' care policy and the paers were signed in less than 5 mins and we stepped out of Jay Cochran's office in less than 5 mins. He even forgot to take down payment from us even we had signed the papers.They called us and we (as honest person) went back and gave that down payment. See if we had told them that the papers were already signed and the finance manger did not even think about taking downpayment, we also did the same mistake as we signed the contract on their faith. The only differnce between them and us is that we went back and covered their mistake by paing them the downpayment and they were not reliable, honest, or professional enough to amend their hidden terms. The manager was so smart that he took away the quotation paper on which he wrote down the lower price than they sold that vehicle to us. he misplaced that paper on purpose an dcame back in 2 mins and said he does not knwo where he put that paper..very smart. We have another quoatation paper with his handwriting to show him sometimes if their customer relation officer or manufacturer wants to see. We were given that vehicle with 427 miles without cleaning the int and ext. They charged us for the accessories which they have included in the quoted/finalized deal. Please do not go to them unprepared. They can sell their vehicle by any means and have you sign their papers without showing you /explaining the terms and conditions. Don't go by their sales rep's words. They never sell you any vehicle on their sale rep's quoted price even is their sale rep tells you that he/she has talked to the manager. Take those papers at home or have them sign on a paper when they quote the price and make sure you read each and every number right before you sign a paper. Ther eis no word like "trust or reliabliity " in their company. I love tOyota and i can find another dealer even if I have to go 60 miles from my house but I will definitely not trust any dealer from now onwards. It is a lesson for me. I am still looking forward to get fair judgement and hope i will get that.

Cornbread840

Apr 5, 2013

Would not ever buy from this dealership again. They do not stand behind what they sale! Overall bad experience. Even the experience dealing with the general manager was bad.

slprainey

Apr 20, 2009

We bought a used car for our daughter from these people. Even though it seemed to need a little TLC, we negotiated a price we thought was fair, and entered into the deal in good faith expecting to put a little money into it but feeling we had purchased a roadworthy vehicle. After being driven a little over 100 miles, it overheated; we subsequently found out from a mechanic that it needed a water pump, the transmission was shot, and the head gasket seal was bad. The estimate for repairs was at least as much as we paid for the car! After finally getting someone at the dealership to talk to us, we were told nothing could be done...we did buy the car 'as is'. We were also told that if 'they did something for us, they would have to do something for lots of other people', which could be perceived as an admission of unscrupulous behavior. This on top of the fact that some of their salespeople were overheard laughing and making light of the unfortunate situation we were in. As of this writing, the matter has not been totally resolved. There is a credit union involved in this who has a worthless vehicle on a secured loan...not good for them, either. Bottom line, these people are not to be trusted. They even admitted they don't really check out some of the cars they sell - they drive them a little - but clearly they would sell anything to anyone to make a buck.