Used Cars for Sale at BMW of Peabody in Peabody, MA

redsox2322

Oct 24, 2016

this dealership took care of my two vintage BMW's , they are my pride and joy, i wouldn't trust these cars with anyone else, truly great people that really care about their customers

Dealer2016

Oct 16, 2016

Disappointed the way they handled my car purchasing, but the client advisor was excellent, very helpful and went extra mile to make the deal. Communication could have been better :(

GS

Sep 21, 2016

I am not usually one to write a review on websites, but this one warrants some of my time. I bought a certified pre-owned 550i GT from BMW Peabody back in November 2015. The experience initially was quite good with the sales representative being responsive to my questions and requests. The car took about a week to be prepared with a full check-up prior to pick-up, which I was fine with. Then things went wrong:I took deliver of the car and within a couple of weeks that I noticed the gas gauge was not functioning properly. Brought the car back to dealership and they mentioned that the battery had not been checked properly and was the cause of the problem, which was fixed. Then a few days later, the check engine light went on, cause was that no oil change had been performed on the car for the past 9,000 miles. Service agent was kind enough to get it done and apologized. Fast forward to April 2016, started to notice a substantial vibration in the car from 40 - 75 miles an hour. Dealership had the car for a total of over 1.5 MONTHS and after multiple back and fourths, they were unable to diagnose the problem and while the vibration was still there, it was deemed with tolerance and dealership could not do anything more. They stated that the design of the car is the reason and they confirmed this with BMW USA, however, BMW USA will admit to no such thing. Therefore, no resolution to the issue. Worst yet, I had noticed coolant leak after the last Peabody had the car for over a month, which they indicated was nothing. I recently switched dealerships and they informed me that my car was not firing on all cylinders and had to replace spark plugs and coils, not to mention they identified a leak in the coolant hose, for which the quote was $2600. A necessary repair from what I am told because my turbos could overheat. Most of this not covered under extended warranty sold to me by BMW Peabody. Out of the 9 months that I have owned this car, over 3 have been spent at a dealership. Tried to address this with BMW leadership, even leaving a message for Warren Waugh, but guess what, no return phone call. I would have been happy to return the car for another, but do I want another lemon from them.

pperella

Sep 18, 2016

This is my second CPO bmw I purchased from Jamie McCoy he is unbelievable and goes above and beyond, always makes sure everything is perfect in everyway, makes the whole experience exciting and easy. Thanks again Jamie your one of a kind.

Rigal Dumas

Sep 5, 2016

I have been to many dealerships and I have never been more satisfied with the service, the courtesy, and the level of knowledge at the dealership.

Travis G.

Aug 31, 2016

I cannot recommend BMW Peabody enough! I had my 2009 BMW 528xi serviced yesterday for the first time with the company. From the time that I made the appointment, to when I left the dealership, I was impressed the entire time. Not only was the work that was done nothing short of 1st class, but the customer service and attention to detail were of the same quality. I look forward to having all of the repairs to my car done here. Thank you again.

Umberto

Aug 31, 2016

Always had a great experience, from buying to service.

Greg

Aug 25, 2016

I first met Jamie 12 years ago when I bought my first BMW - between my extended family and friends Jamie now has over 20 clients referred in by me - that's what happens when you deal with a consummate professional who appreciates his clients and never misses any details.

mshooter

Aug 24, 2016

Great experience at BMW of Peabody. Jamie McCoy was pleasant, respectful, informative, and energetic. My family has been buying cars from Jamie for years, and have never had a negative experience. Would highly recommend Jamie

Christopher Chapman

Aug 12, 2016

Saw some negative reviews so I had avoided the dealership.Walked in on a whim when in the area.Staff appeared to be by a longshot the best I had encountered in the industry.

Edward Boudreau

Aug 3, 2016

Peabody BMW is The Best BMW in MA I will never will use Herb Chambers ever again. BMW Peabody is the best for buying and service. Our whole family uses them and are happy.

Someguy

Jul 31, 2016

Dealership was outstanding. Very friendly staff. They were extremely helpful and accommodating. Would recommend 10/10

David

Jul 31, 2016

I recently visited BMW of Peabody and cant say enough nice things about the entire staff. Everyone was extremely polite and helpful but never pushy or forceful. The saleperson, Dave, was very patient and answered all questions. Let me take my time and never made me feel rushed or pressured. Great place to shop for a car.

BJ

Jul 23, 2016

Jade Vigilio was our sales person at BMW and he was organized, pleasant and a pleasure to work with. The whole staff in Peabody could not have been nicer. I would recommend the Peabody dealership and Jade in particular.

Rachel

Jul 18, 2016

I've purchased several cars from here! BMW always feels like home! Anthony in the service department is always accommodating and professional. Thank you for making my car service quick and painless!

Hugo L.

Jul 10, 2016

Eccellent service and I will buy a new car again from this dealer.

D. McCarthy

Jun 7, 2016

After visiting multiple dealerships, I decided on BMW and this dealership in particular because this place made the hectic car buying process EASY. Mohamad spent the necessary time with me going over the vehicle even after the dealership closed. Once I decided on the car, there was never a drawn out negotiating process. The sales manager Bruce was personable and genuinely seemed like he CARED about my business. I moved right along to the finance department where Dan explained everything in detail. I couldn't have asked for an easier car buying process. It was just FUN working with them. I would absolutely recommend BMW of Peabody to anyone considering a BMW. Although I've only owned my car for two weeks, I have a feeling I might become a long term BMW driver...a big part of that is because of this dealership and the team that helped me with my purchase. A+ experience.

Leslie T.

Jun 2, 2016

It is rare to find a car dealer that truly cares about the individual buyer and pays attention to that buyer's needs. I was incredibly impressed and grateful for the excellent experience I had buying my new X1. After looking at the inventory without a perfect match, Ed suggested that I build one which I did - that was exciting because I got exactly what I wanted and then followed it's journey from the plant in Germany to my driveway. The bonus was that I saved thousands and I couldn't be more thrilled. BMW of Peabody is comprised of very genuine people who sincerely care about every customer - I feel as though I am a part of their family now and appreciate the relationship we have built. Happy driving for me!

Bob

May 4, 2016

Spent less than 1 hour to agree on a discounted price for an ordered from the factory car and a reasonable price for my trade. The trade price was about $400 less than I had wanted but was close enough to make a fair deal.

Jim T.

Apr 30, 2016

This was my first BMW and the car the dealership and Rich Belgiorno are first rate would recommend them to all my friends

Richard d

Apr 12, 2016

Great service would highly recommend to everyone out there not just friends and family. BMW OF PEABODY feels just like home

Courtney T.

Mar 11, 2016

This was by far the best car buying experience I have ever had. Mohamed Beydoun was knowledgeable and friendly without being pushy which is rare in the car buying industry these days. He gave me a great price on the vehicle and my trade right out of the gate without all of the back-and-forth negotiations typically experienced when purchasing a new car. The whole process was quick, easy, and enjoyable, and if I could give more than five stars I would. I would absolutely recommend Mohamed if you are in the market for a BMW. I love my X1, and we look forward to our next BMW purchase from Mohamed at BMW of Peabody!

Erick

Mar 10, 2016

Excellent dealership, have bought 2 cars, and will very, very likely buy my next car there as well !

mattliptak

Mar 5, 2016

Lets face it, as you know buying a car stinks but this place makes it pretty easy. Nice staff and not only helpful and welcoming but easy going. I came in to take a look at a pre owned certified vehicle they had online and they could not of been more helpful. Plus the person I had been speaking to over email was great and responsive, giving me all the details and even crunching numbers for me without me even having to pick up the phone once. The location is off a busy road near the North Shore Mall and traffic is tight, however the sales and finance department here was awesome and I would highly recommend anyone looking for a BMW to come here and check these guys out.

FitzS

Feb 19, 2016

All work performed in a timely matter. The staff was knowledgeable, pleasant and accommodating which made this visit effortless.

Billy Lynch

Jan 27, 2016

I have had BMWs for the past 6 years. Each and every time I am at the Peabody store, I am impressed by their attention to detail and customer service.

traynick

Jan 26, 2016

I purchased my BMX X3 at Peabody in 2008. Why I continued to bring my car in for services is puzzling to me. I believed each time there was an issue, it was just a one off, but after my last visit this month, I just cannot ignore it. The service folks are really uninterested in any real issue, problems the vehicle has is not a priority - unless it is a non warranty issue and can be easily fixed for a high cost. I struggled with the film that the dealership put on the car - which I paid extra for, and it failed. I had complained and brought my car in 3 different times within the year (for a list of other issues as well) each time, the customer agent, said there was nothing they could do. I felt BMW should stand behind their service, but they did not. We tried to speak with the Service Manager (no call back, after 2 messages), the Sales person who we purchased the car from (no call back) and a handful of conversations with our customer agent. After getting no response or help, we decided to call the place directly (that BMW contracts with) - and received AMAZING customer service. They only asked one question - are you the original owner of the car? - and yes I am - and she said - absolutely we will cover the cost of replacement. WOW. It's unfortunate the lack of customer relations and service they provide, they were not at all interested in a me or my 8 year car. I will certainly be buying another BMW, but not from them. Also, my husband just purchased a M235Xi (special order) from Maryland (closest dealer) and they could have serviced his car, but absolutely not now.

CR

Jan 5, 2016

Outstanding Dealership. A pleasure to deal with. Very clean facility. Service second to none!

SanjayP

Jan 1, 2016

We just purchased our new 2016 BMW from Robert Stein of BMW of Peabody. Robert was extremely attentive to every detail, knowledge, follow-thru, and engagement. Although we had several offers from other dealerships we choose BMW of Peabody for our final purchase mainly because of level of trust, and commitment Robert gave to ensure that I purchased exactly what I wanted in an automobile at a fair price. I highly recommend the dealership and Robert, in particular, for any future purchases. BMW of Peabody is exceptional, mainly because of dedicated members such as Robert and their team.

James A

Dec 31, 2015

Ed was straight forward, no nonsense and didn't try to pressure us at any time during the buying process.

pknight1962

Dec 19, 2015

Every now and then I temp myself into exploring another car manufacturer and take a few test drives- Audi, Mercedes etc. but I always some back to the BMW brand. The quality and value are just unmatched in my opinion. I'm on my 5th BMW lease now and every time I have dealt with the same sales rep- Jamie McCoy. Buying/leasing a car can be such a hassle- especially for really busy people (like me). He GETS THAT. He does all the little things that makes the process as easy and hassle free as possible. He EARNS my business. His follow up throughout the process and all during the lease in phenomenal. I just did a new lease a couple of weeks ago- went from the SUV to a sedan- and love it. I just hope Jamie is still there three years from now- just like he has always been.

Janice Wilson

Dec 18, 2015

I have always received superior/excellent service from the BMW Service Center in Peabody I cannot say enough about Greg Stanicek the Service Advisor. He is a true professional who always gives me 150% of his time, recommendations and suggestions. He is so superior I only hope he is appreciated and compensated in your organization as he is clearly as asset to your organization and is clearly held in the highest regard.

Richard Alexander D

Nov 26, 2015

Great service! Such a relaxed feel when I'm there. BMW of Peabody takes care of you in so many ways. Great people, service your vehicle with no hesitation, they let you know what the exact problems/diagnostic details of the car are, location, solution, etc. I could not be any happier over my decision on servicing my vehicle with BMW of Peabody than anyone else. Told me I'd be out of their in an hour, they did the job and cleaned my car for me, within an hour. I recommend that if you're looking for a vehicle to purchase, look no further. BMW of Peabody.

JackX3

Nov 10, 2015

Our experience with BMW Peabody could not have been better. Our sales person Kaitlyn Bunnell was wonderful. She went out of her way to make sure that we got the best vehicle for our needs and she was constantly in contact with my wife or myself on the progress of our purchase. We are very happy with our new to us X3 and we will recommend BMW Peabody and Kaitlyn to anyone looking for a car.

paj

Nov 1, 2015

Enjoyed working with Rob Stein to find my new 3281 Diesel. Great fun to drive and the gas savings is incredible. BMW takes care of your needs. I had been servicing my older 3 series BMW there and knew that is where I wanted to buy my next car. Love that they help you with all the new features with their Genius program. Joe the Genius was so helpful in teaching us how to get the most from our car as well as BMW Peabody gave us a free tank of gas... and because this is a Diesel... I'll get almost 500 mies from that tank.

BMWguy

Oct 23, 2015

Being a customer at BMW Peabody is to experience a strange mix of polo shirt and greed, that only the underachieving children of wealth who work there could deliver. Here are a few things I've learned as a customer since 2011:1) After shopping for a BMW at Peabody it was clear their sales model is short term thinking, stick-to-sticker and offer poor trade value on BMW trades. Oy! I went on BMWusa.com, searched regional inventories, and saved 20% by buying the same car from Naperville BMW. Excellent transaction and I didn't even have to travel to Naperville! Easiest money I've ever saved. Shipped it to the north shore for $1,200, in an enclosed carrier, best of all the BMW dealer in IL handled everything- all the tax and insurance paperwork same as MA. I found that Herb Chambers and New Country in Hartford have a better selection than Peabody and 10-15% lower prices. Lesson: Don't be a tit for the sales guys at BMW Peabody!2) If you live on the north shore, BMW Peabody has location, location, location on its side because you'll need service and who has time to drive to Boston. Not much you can do about that. I feel bad for the guys who work service at the Andover St and Centennial Dr locations. They only have 3-4 advisors at each location and they are always there glued to their terminals 7am-7pm. They're all really nice, but the volume and stress level these guys are under seems unbecoming of a luxury brand, and especially greedy for the $175/hr labor rates they charge. It also negatively affects customer service because you need to know the name of a service advisor, stop in in-person, or have a direct line to get an initial appointment. If you buy a BMW from another dealer, you'll have to beg BMW Peabody for a loaner car until your warranty runs out. Then they will give you a loaner for repairs done outside of warranty. Lesson: Tacky at best! 3) BMWs are great cars but BMW Peabody doesn't build them, and they don't always have a consistent explanation on why you are being offered parts and services to fix them. In one exchange i had with my service advisor...Really, I need brakes? Why, the indicator light isn't on yet? Oh it says in 6,000 miles... Ok, then I can wait 6 months and then do them when they are needed. I've driven 15,000 miles and still the brakes haven't hit the replacement indicator! --I was very disappointed more recently when I needed emergency service due to hitting a pot hole. The car was towed in for 2 blown tires, once the work began I received a call that more damage had been found and needed to be addressed to make the car safe to drive. Surprised by the depth of damage I asked if it was related and the advisor said 'yes'. I authorized the necessary repairs. When I picked up the car even more related issues had been noted by the tech. When I submitted an insurance claim to be reimbursed for the repairs done at BMW Peabody, the service agent told the insurance adjuster a different story that some repairs didn't need to be done and others could have been wear and tear. Talked to the service manager who seemed sympathetic and said he wanted to something to help, said he'd sat it straight with the insurance adjuster. Never heard back from him-- 3 months later he's told me the conversation is over. Lesson: Beware the costly sham!One star because I do love the free hand wash, otherwise BMW Peabody is easy to forget.

Map324

Oct 17, 2015

I have done business with Bmw of Peabody since 2001 and have been satisfied with their service. Jamie McCoy was my sales representative, I found Jamie very helpful and aiming to please his clients.

MadMax031075

Sep 29, 2015

I had a great experience here. Obviously they want to sell you a vehicle but these guys go above and beyond. I went to another dealership first and they didn't come close. These guys are accommodating, anticipatory and pleasant. I really feel like I entered a club that I am happy to be a part of. The service doesn't stop after they sell you the car either - if anything it gets better!

BrianHamm

Sep 25, 2015

I would highly recommend BMW Peabody for your next BMW. The experience was great and the staff is top-notch. This was my third BMW purchase overall and my second purchase from this dealership. Kaitlyn, the finance manager, made the process simple and easy and was a pleasure to work with. She is a true professional and takes the pain out of what can sometimes be a cumbersome process. Two thumbs up!!

michael.coombs

Sep 20, 2015

I have purchased several cars from Jamie at BMW of Peabody. He and the rest of the sales team at BMW peabody are extremely accommodating and customer focused. They were able to completely satisfy my needs and were willing to work with me to negotiate a fair price for each of the vehicles I purchased. I highly recommend them.

Jill

Sep 7, 2015

I was reluctant to purchase a BMW at first because of maintenance issues. I have owned by 428I X-drive convertible for a little more than 1 year and the car has been outstanding. So fun to drive and so many compliments from anyone who sees it. I have had two service appointments thus far with this dealership and the service has really been outstanding!! Everything was completed on time, the follow up contact before and after the appointment was reassuring that BMW Peabody values their customers. The ability to change your appointments online was a nice feature as well and very easy to use.

Mike

Sep 1, 2015

I recently purchased my 4th BMW from Jamie McCoy at BMW Peabody. His commitment to ensuring that I purchased exactly what I wanted in an automobile at a fair price is the reason i put my trust in him. I highly recommend the dealership and Jamie, in particular, for your next purchase.

Mike Beach Boy

Aug 29, 2015

I just got a BMW 228I drive convertible at BMW of Peabody and the service was excellent. The staff was very friendly and informative. I would recommend this dealership for all of your BMW needs

karnatakravi

Jul 16, 2015

I got my car service done few months back and now seeing the service engine soon light coming again. I immediately called Tom and he make sure that I got an appointment even in the middle of the week and addressed my problem. Though I have to wait over there but most importantly my car was taken care of. That made me really happy and hoping I dont see the service engine light again for at least a year.I am satisfied with the service that was done and the professionalism shown by Tom and the manager.

Sophia N

Jun 21, 2015

Kaitlyn Sarantos Bunnell was such a pleasure to work with. I spend a lot of time on the road and Kaitlyn helped me identify which features/options would benefit my lifestyle the most. She was responsive to questions and her follow through and attention to detail was excellent. Kaitlyn goes above and beyond to make sure her clients are satisfied.

David G

May 22, 2015

We just purchased our second BMW from Kaitlyn Marie Sarantos Bunnell of BMW of Peabody. Kaitlyns attention to every detail, knowledge, follow-thru, and engagement is top-notch. After having disappointing experiences at other dealerships it wasnt even a question that Kaitlyn was the person we would go to for our next car purchase. Its clear to see that she genuinely cares about her clients. She goes over and above to ensure that her clients are more than 100% satisfied. Without hesitation, weve already referred our friends and family to Kaitlyn. As a dealership, BMW of Peabody is exceptional - from the minute you walk in the door you are treated with respect. Our experience with the service department has also been incredible. Rob the service manager, Matt our service representative and all the staff offer exceptional value. The atmosphere is positive, questions are always answered methodically and swiftly, and you always feel that you are getting treated honestly.

David G.

May 22, 2015

We just purchased our second BMW from Kaitlyn Marie Sarantos Bunnell of BMW of Peabody. Kaitlyns attention to every detail, knowledge, follow-thru, and engagement is top-notch. After having disappointing experiences at other dealerships it wasnt even a question that Kaitlyn was the person we would go to for our next car purchase. Its clear to see that she genuinely cares about her clients. She goes over and above to ensure that her clients are more than 100% satisfied. Without hesitation, weve already referred our friends and family to Kaitlyn. As a dealership, BMW of Peabody is exceptional - from the minute you walk in the door you are treated with respect. Our experience with the service department has also been incredible. Rob the service manager, Matt our service representative and all the staff offer exceptional value. The atmosphere is positive, questions are always answered methodically and swiftly, and you always feel that you are getting treated honestly.

Mark

May 20, 2015

Had a very non-pressured, very helpful sales experience with Robert Stein. He was responsive to questions, worked collaboratively with the service department to install a couple of extras, and took me through the entire process, including a run through of all the gadgetry and their functioning.

aerial2

May 16, 2015

I recently bought my third BMW from Jamie McCoy at BMW Peabody. He is by far the best Client Advisor. He makes the car buying process so simple and seamless. When I showed up for my appointment, he had the car I was going to test drive ready to go with the plates on and it was running. When I returned to the dealership, he had my second test drive car parked out front and ready to go. I did not wait at all. He shows great patience while explaining the cars features and is extremely knowledgeable about the cars he sells! Even the paperwork process was effortless since Jamie handles it all expeditiously. After the sale was complete, Jamie followed up to see if I had any questions or if he could help with anything. He is very thorough and truly wants his customers to be satisfied with their new car.Jamie goes above and beyond at every step in the process. I highly recommend Jamie to anyone looking to buy a BMW.

LBacon

May 9, 2015

I bought my BMW from Kaitlyn Bunnell and had a wonderful experience from beginning to end. Within 30 minutes of my arrival at the dealership I had taken a test drive, been given a trade-in value on my Volvo (which they increased without any trouble after I asked for a better trade-in), and had negotiated a fair price for my vehicle. Kaitlyn and Bruce were polite, respectful, extremely accommodating and pleasant to work with. Kaitlyn had everything ready for me the next morning when I picked up my new car. I've purchased several cars at some very nice dealerships but this experience was by far the best!

LBacon

May 9, 2015

I bought my BMW from Kaitlyn Bunnell and had a wonderful experience from beginning to end. Within 30 minutes of my arrival at the dealership I had taken a test drive, been given a trade-in value on my Volvo (which they increased without any trouble after I asked for a better trade-in), and had negotiated a fair price for my vehicle. Kaitlyn and Bruce were polite, respectful, extremely accommodating and pleasant to work with. Kaitlyn had everything ready for me the next morning when I picked up my new car. I've purchased several cars at some very nice dealerships but this experience was by far the best!

musky59

May 7, 2015

Kaitlyn is a true pleasure to work with. She goes above and beyond what is expected in order to ensure that all of our questions are answered, service needs are met and the overall purchasing experience is enjoyable.

sly02138

Apr 22, 2015

A fantastic experience to have bought my new car in this dealer. Jay is on top. He listened to me, advised me, answered all questions at any day and any time. Everything was perfect. If you want to buy a new car, there is where you have to go without hesitation !!!

Roger B

Apr 14, 2015

I have been a loyal BMW customer for over 10 years and have always purchased my vehicles from BMW Peabody. I have worked with Kaitlyn Bunnell for the last two purchases and I have to say that she is outstanding to work with. Kaitlyn is professional and has a great personality. She takes the time to fully understand what you are looking for in a vehicle and she delivers! Overall Kaitlyn provided the best customer service I had ever received when purchasing a vehicle. The day I picked up my car I think Kaitlyn was more excited than I was. You can see that she has a true passion for the BMW brand and takes pride and the delivery!

Michelle R.

Mar 20, 2015

I picked up my new X-3 today and it was the best car buying experience I've had from start to finish. After doing some research I had not settled on one car make or model, however, BMW was my first stop and the service Chris Blasczak provided made it my only stop. He explained car options as well as financing options and after a test drive my decision was made, my trade in appraised and Dan wrapped up the financing process as efficiently as possible. When I picked the car up Chris again provided excellent service and went over all the car features in an extremely comprehensive manner. I could not be happier with the car or the experience. I will definitely be a repeat customer in the future.

lancerunner

Mar 11, 2015

The ultimate experience. BMW of Peabody has the ultimate Client Advisor in Chris Blasczak. The whole team at Peabody is exceptional including Chris, Dan Chase and Wendi Lee.

tfjordan70

Mar 4, 2015

We picked up our new car at BMW of Peabody last night and I have to say this completed the best car buying experience I have had. We are avid car buyers having done business and multiple dealerships across MA. BMW of Peabody by far exceed them all. We knew a lot about the vehicles and inventory before we got to the dealership but John Cotter our sales reps was fantastic expanding upon all the features that we never knew existed. The trade in process was no haggle, great experience as was negotiating on the new vehicle. We were able to get in and out with a deal in under 2.5 hours (which included a 30 min test drive). The delivery process was also fantastic, John walked us through all the details and tricks with setting up the entertainment system and other functions in the car. We couldn't have been happier with this car buying experience. From initial reception in the dealership to management negotiation thru financing they were all top notch. I strongly recommend this dealership and team.

Belle Cushing

Feb 10, 2015

I have purchased 3 3 series BMWs with Jamie McCoy over the past 13 years. His approach to a sales advisor is perfect. He is never pushy and is only there to help guide the buyers along.He has succeeded in, yet again, helping me build the most perfect car (2014 320i) for myself, that I have the pleasure of driving every day! Jamie is an attribute to your company and, I shall continue to recommend him, and your dealership.

Janie

Jan 14, 2015

I have now leased 3 successive vehicles from Jamie McCoy and,with each new lease, I have had the same fabulous experience when working with Jamie. He is knowledgeable, patient and friendly. Jamie also caters to my needs and, due to my busy work schedule, he not only picks up and returns my car to my office when it needs to be serviced, but he also makes sure that I have something fun and reliable to drive while my car is in the dealership in Peabody. I do a tremendous amount of driving and it is imperative that I never am without a vehicle. The entire experience at BMW Peabody is wonderful as it is a very well run operation and having Jamie as my salesperson is the absolute bonus. I will continue to do business with him in the future.

Patty

Jan 7, 2015

This is my second BMW Convertible and wanting another new, particular BMW Convertible, building one was my only option. With the patience and help from Craig, we built the 'most amazing, perfect 435I Convertible, and she is one 'hot' car!!! Craig was responsive, attentive, knowledgeable and made it a very relaxing, pressure-less car purchasing experience, During the entire building process, Craig kept me informed and always made himself available to answer any questions or concerns that I may have had. "She" was definitely worth the wait. If BMW is your car of choice, which I believe it should be, being "The Ultimate Driving Machine", then I highly recommend reaching out to Craig Patel. He truly exceeded all my expectations!!! Thank you Craig Patel. I'm one happy girl. : )

Tom

Jan 7, 2015

Having been a lifelong Mercedes client I somehow decided to walk into a BMW showroom and I met Kaitlyn for the first time. She was a breath of fresh air! Not only was she the opposite of the stereotypical car sales person, she was low pressure, extremely knowledgeable, patient and very flexible with my Mercedes trade and the investment involved in my new BMW. I walked out very satisfied, knowing I received a great deal and Kaitlyn has proactively been available to answer quick questions as I adapted to my new car and the incredible technology it possesses. If you are looking for a comfortable and relatively stress free car buying experience, contact Kaitlyn. You'll be happy that you did.

Dennis

Jan 5, 2015

Wonderful buying experience. The staff were knowledgeable, friendly and creative (especially when trying to plan the surprise) I wanted to have the car as a surprise for my husband. Everything was coordinated expeditiously and there were no worries at all. The buying experience was awesome...my husband was so surprised!!I can't thank you enough.

ks

Dec 30, 2014

I just purchased by second BMW from Jamie McCoy. He's very accessible via email and always follows up. The cars sell themselves. You are always going to pay a premium for a superior product, but the prices are excellent comparatively. The sales process was easy and pressure-free. Jamie takes care of everything. I will return when it's time for a new car.

gcmiii

Dec 30, 2014

Had a great experience with Jamie McCoy trading in my 3 series for the latest model. Attentive, no pressure sales assistance got me quickly into my new car with no hassle. Have to say also that I have been servicing my car with Kay Reichard at the sale dealer and would go nowhere else to get a BMW. I have been working with this dealer for 7 years with no complaints

Carlos

Dec 29, 2014

I had not been car shopping in a decade and needed to replace a Toyota we drove into the ground. I happened upon BMW of Peabody while looking for a pre-owned VW. Landed a 2010 VW CC that was already priced below Kelly Blue Book. I went there ready to deal with car salesmen shenanigans. No such thing happened. Professional, great service, and very straightforward dealing with them. Test drove, was ready to buy, and simply said what my budgeted price was. They countered with a very reasonable offer and that was it, paperwork was started, picked up the car 5 days later (holiday in between). No back and forth, no pushiness, none of the things you expect from old-school car dealers. They even took the car for inspection and since there was concern about the crank, they put in a new battery. I dealt with Frank, and he was great.

Joe B from Andover

Dec 17, 2014

Picked up our beautiful new BMW at BMW of Peabody today. I'm happy to report that we enjoyed a very good car buying experience. We couldn't be happier with the courtesy and professionalism extended to us by our sales professional, Mr. Craig Patel. We were fortunate to meet Craig during our first visit to the showroom, and I'm glad we did. My advice ... call ahead to schedule an appointment with him. You'll be happy you did.Thanks also to Wendi Lee, Business Manager, another consummate Peabody BMW professional.

alisonr254

Dec 13, 2014

BMW of Peabody is so professional and clean and has a wonderful selection of well priced cars. I spoke with several employees, all of whom were polite, helpful and nice. I ended up working with Chris Blasczak and he was amazing. He was truly committed to finding me a vehicle that meets my needs and price range. He was so patient and helpful. I highly recommend that anyone shop here - it's worth at least checking it out. Be sure to mention you saw this review so I can get a discount for sharing my experience. Thanks and good luck shopping!

adspencer

Oct 3, 2014

I totally lucked out. Called BMW of Peabody on a Friday to arrange a test drive for the next day, and got Kaitlyn on the line. She was friendly and accommodating, and made our whole buying experience really great. She is passionate and knowledgeable about her product: she's been driving BMWs her whole life and you can tell she really loves them. Low pressure, high service and she really went the extra mile for us. Kaitlyn showed me she truly cares about customer service: even after the sale she helped me with a bunch of questions about our amazing machine. I highly recommend working with Kaitlyn.

timuthang

Sep 24, 2014

Alex helped me get everything in order for my X1 in a few brief calls and emails. He was efficient, friendly and willing to meet my needs in terms of time and other constraints. He even picked me up from the Commuter Rail lot so I could pick up my car. Great experience overall. Highly recommend BMW of Peabody and Alex in particular.

PETERNOGO

Sep 22, 2014

Chris did an awesome job helping us find our first BMW. He was very professional and friendly. He made us feel very comfortable. He was very knowledgeable and provided us with everything we needed to know about the car we looked at. Chris made this a very smooth and exciting experience. He went through everything thoroughly and made sure we understood everything. He did not put pressure on us to buy a car right away which is a plus. Overall, we had a very good experience and purchased our first BMW with Chris. Thank you Chris!!

DHL

Sep 16, 2014

Kaitlyn is very informative, knowledgeable and patient. She is a no pressure sale person and knows the quality of the car speaks for itself. She allowed us to personalize our selection on all of the choices we made. Thank you, Kaitlyn

karnatakravi

Aug 20, 2014

I got my car service done few months back and now seeing the service engine soon light coming again. I immediately called Tom and he make sure that I got an appointment even in the middle of the week and addressed my problem. Though I have to wait over there but most importantly my car was taken care of. That made me really happy and hoping I dont see the service engine light again for at least a year. I am satisfied with the service that was done and the professionalism shown by Tom and the manager

mbhawley

Jul 18, 2014

Jamie helped me buy my first car! He was professional yet friendly and I felt very well taken care of from start to finish. He is also VERY accessible which was greatly appreciated as I had more than a few questions throughout the whole process. Thank you Jamie!

marcboyle

Jul 15, 2014

I just leased my fourth BMW from Jamie McCoy at BMW Peabody and I could not be happier with the process, his helpful recommendations and his attentiveness through every step in the process from initial model selection through delivery and every service appointment. While I certainly like the cars, it has been my experience with Jamie that has kept me coming back to BMW.

paulyann

Jun 27, 2014

Great experience with BMW of Peabody and Jamie McCoy. Jamie is very helpful, friendly and knowledgeable, making the process of purchasing a new car as simple and without stress as possible. I highly recommend dealing with Jamie at BMW of Peabody!

MichaelCheng12

Jun 17, 2014

Jamie was extremely helpful and we thoroughly enjoyed the whole experience. He helped us finish the return-of-the-old-lease-car and signing of the new lease efficiently and saved us a lot of time.

Trishamrojas

Jun 15, 2014

I have bought many cars and Kaitlyn has been the best car salesperson my husband and I have ever dealt with. She is very informative, knowledgable and patient. She is a true professional and provided exceptional customer service. I cannot say enough good about her. My husband and I have been to every BMW dealership in mass before going to Peabody and it was the best experience out of all of them. When my lease is up in 3 years I will be going back there to Kaitlyn. She is truly an amazing person!

jmnelsoniv

Jun 10, 2014

Outstanding experience in purchasing 2015 M6 from BMW of Peabody. Great sales service from Jamie McCoy. This is the Fourth BMW I have purchased at this dealership. Always a great deal!

bk2014

May 30, 2014

Kaitlyn was fair, friendly and professional. She was patient with us through the process and helped us purchase the perfect vehicle for our needs. The purchase price was straightforward and the vehicle arrived in record time (we placed a custom order). We will be buying our next car at BMW Peabody with Kaitlyn.

DebbieCarson

May 29, 2014

Jamie McCoy was professional, knowledgeable and very helpful. We have already recommended Jamie and will continue to recommend him to our friends who are in the market to purchase a BMW. Thank you! Sincerely, Dan and Debbie Carson, Winchester, MA

mishti

May 24, 2014

Super happy with BMW of Peabody. Jamie McCoy made all the difference! What a thoughtful and kind sales person. We got a good price but during the initial "inspection" I had missed the scratches on the middle chrome console in the car. On the day of the purchase, my fiance noticed them and there was nothing we could do about it. Jamie called after the sale was done, and said that he noted my disappointment and his goal is to have a 100% satisfied customer so he is working with his manager to see what he could do about the scratches. Few days later he called to say that the console will be replaced free of charge by BMW! I was thrilled! Not only that, Jamie came to my residence to deliver the loaner car and delivered the car back when it was fixed! I will recommend Jamie to anyone who is looking to buy a BMW.

KenHoover

May 16, 2014

I just leased my third BMW with the assistance of Jamie McCoy. I would describe the experience as the easiest I have ever had. Jamie knew exactly what I needed and provided it to me within my budget, quickly, and without the usual pain that comes with buying or leasing a car. I can find no other reason to go elsewhere in the future. In addition, the X3 is the best car I have ever driven. Jamie made sure that I had all of the "goodies" that makes driving a new vehicle a great experience.

james4ccc

May 14, 2014

We purchased two BMW's from John Cotter. It was the most pleasant experience we have had in buying a car (we have purchased Audi's and Mercedes in the past). No pressure, no upsell versus John took the time to understand our needs and recommend the right cars at a fair price. He was also willing to recommend other brands/models if BMW did not fit our needs. Great follow up not only during the sale but post sale as well. A true professional.

costat

May 14, 2014

Jamie at BMW of Peabody is a consummate professional. He could write a book on customer service. He covers every detail, not just during the sales cycle but throughout your ownership of the vehicle. We just took delivery of our 4th BMW, still driving the first! and once again it was painless and truly a pleasurable experience. Within a span of only 3 weeks, Jamie not only helped us figure which vehicle to lease moving from an X5 to X3, but he also helped get the best possible deal allowing us to end our current lease 6 months early. The transfer process only took a couple of hours, where we were treated like royalty at their wonderful facility and just like that we were driving home in a beautiful new X3. In past Jamie has answered every question and solved every problem consistently surpassing our high expectations. Anyone remotely considering a BMW should reach out to Jamie immediately, you won't be disappointed!!!

bradprosek

May 12, 2014

I have worked with Jamie McCoy and his team at BMW of Peabody since 2008.Over the purchase of three different vehicles and (infrequent given BMW quality, but sometimes necessary) service calls, Jamie and the entire Peabody team consistently deliver. I have detailed my extremely positive purchase experiences previously. Today I will focus on service.It was unexpected and valued to have Jamie deliver and pick up cars and loaners when we lived in Boston. Tremendous time savings given busy schedules. After our recent relocation to Wellesley, Jamie continues to coordinate service schedules flawlessly. Weekends, nights, mornings, Jamie always has a smile on and is focused on making sure that all details are covered, and then some. I recently caught him re-drying my 335 - I had it detailed after a service appointment and he had delivered to our garage (on a weekend evening), encountering a brief spring rain shower on the way. We came home (in a top-notch loaner) just as he was finishing up this extra touch just to make sure that we got the full effect that Matt Hefron's and his crew at the service department had intended when the car left the shop. You just don't find this kind of service anywhere else!

danielk77

May 12, 2014

Honestly, I do not expect much from new car sales experience at car dealers, but the service provided by Rick Screti & Jamie McCoy at BMW Peabody proved me wrong. I was shopping for a new car for my wife, and the attentive care we received from Jamie was outstanding. Everything from the demo drive experience to final negotiation was pressure free, and I would recommend Jamie to anyone looking to purchase a BMW. Jamie really went the extra mile to ensure we were satisfied with the car delivery expereience making sure my wife understood everything she needed to know about her new X3. I am definitely looking forward to my next BMW purchase.

nihalbozkaya

May 11, 2014

Jamie McCoy was very helpful and knowledgable during my recent visit. He answered all my questions regarding the car with great precision and friendliness. During our decision making hours he was prompt in replying to our e mails and calls. The paperwork was completed as scheduled on time. Jamie explained everything I needed to know about the car before I left the dealership with a bouquet of flowers. A great sales person! Thanks Jamie.

caffreyf

May 11, 2014

My experience with Jamie has been very friendly from the start. Jamie takes pride in the product and it shows. Jamie was able to work with me to order the exact car I was looking for. Jamie kept me informed as to the delivery dates as the vehicle made it's way from Germany. The delivery of the car was quick and no surprises paperwork or fees.

Phorne101

May 3, 2014

Working with Jamie to procure my new X3 was amazing. Jamie was a pleasure to work with any pays attention to every detail when processing a new car. Way more than I got from my last new car purchase dealership. Thank you Jamie for the outstanding experience.

spruell

Apr 30, 2014

I have been looking for a car for 9 months and originally started at BMW of Peabody. Unfortunately I was originally using a a sales rep which felt like the car was more important than the customer and was very difficult to deal with. I tried for numerous months before giving up and restarting the search with Mercedes and Audi. I was about to purchase a Mercedes when one of my Friends said I need to talk with Jaime McCoy. After meeting with him for 5 minutes I knew my experience would be different. The rest is history and we quickly leased 1 vehicle and purchased another within 1 week, The leasing and financing department was also very helpful throughout the process.

markderby16

Apr 30, 2014

Great experience! Jamie was terrific! All aspects of the slaes process wereexcellent. We highly recommend Jamies and the entire dealership team for this and all products

nprevite

Apr 29, 2014

I was very happy with my experience at BMW Peabody and in particular with Kaitlyn. She was very helpful and not at all pushy. Everything was quick and painless.

EricBosco

Apr 28, 2014

Jamie at BMW of Peabody was a true pleasure to work with. He is detail oriented, gets back to you immediately and generally stays on top of things. I bought my car new from him and also purchased it at the end of a lease in a buyback. In both cases, he took care of everything and all I had to do was show up and sign a few papers.

RESBQ

Apr 21, 2014

I recently had an accident with my 2009 BMW 535i xDrive and the insurance company totaled it. I was not mentally ready to buy another car. Jamie was his usual steady self and was patient with my indecision. He had me test drive several cars and I finally settled on a CPO 2011 328i xDrive wagon. With Jamie's expert assistance and attention to detail I was able to purchase the car and take delivery all in the same day. This saved me several days of rental car fees. This is my fifth car with Jamie and BMW of Peabody. People like Jamie, Todd, & Heather will keep me coming back to BMW of Peabody.Keep up the good work,Rick Quinn

jzavrl

Apr 21, 2014

Jamie McCoy has been working with my family for years now. Everyone in sales should look to Jamie as a role model. He is genuinely concerned with your experience and cares about us. Anytime we are having an issue he comes to our house to pick up a car and drops off a rental quickly. I am beyond happy with my new x3 and Jamie made the whole process a breeze.

Jamwilbur

Apr 16, 2014

After spending many weeks researching and visiting BMW Dealers, I decided to make the hour drive to BMW of Peabody (there are 4 other dealers closer). I was in the market for a Certified Pre-owned, and BMW of Peabody simply had the best selection and best prices in New England. I could not be happier with my choice to purchase from them and specifically from my sales adviser Jamie McCoy. Jamie was nothing but professional, no high sales pressure, and extremely educated in all of the models they offer. You can tell he truly loves what he is doing and is very passionate about the BMW product line. I know where and who I will be buying all of my BMW's from for many years to come!

adam1682

Apr 3, 2014

I should have written this review a week ago. But, I'm so happy and busy enjoying my new BMW X1Drive 28i. People are so friendly there is no other word to describe them. Especially Frank Lopez, he is extremely kind, patient , pleasant and very friendy. I didnt stop asking him question regarding my lovely car . Accually I still call him for some helps and he is always there for me. I will recomand BMW of Peabody to everyone that I know without a second thought. My sincere thanks to all BMW stuff of Peabody

sperkinsX5645ci

Apr 1, 2014

Jamie wasexcellent to work with. Found the X5 we were looking for and made it happen for me. It was an efficient and smooth process.

Charbel

Mar 31, 2014

I had a brand new 2014 jeep grand cherokee summit diesel that I got rear ended earlier this month of this year 2014. Ultimately the jeep was deemed total loss by the insurance appraiser. So I needed an SUV that is diesel initially I wanted a Daily BMW X5 but I shied away from it because BMW like all European cars do not come with a remote starter. I also currently own a 1990 bmw e30 m3', a 2013 brand new e92 m3 competition package, and a 2010 S1000RR that I picked new in 2010 for fun:-) So I walked into that Dealership (BMW of Peabody) and I spoke to a very polite sales person who's name is Mo.(In 2012 I bought a brand new Ford F150 raptor from Watertown Ford, the customer services was not that great, then in December of 2013 I've traded that raptor for a 2014 Jeep Summit ecodiesel from Jeep/Chrysler in Danvers that experience was terrible and at that dealership Mr. Joseph depietro was a dishonest person who changed the numbers when it was time to sign.)Back to Mr. Mo, who was very polite no matter how hard I pushed him, and he had a 2011 BMW x5 35d for $40000 at about 53600 miles on its clock. I liked the car, it drove tightly like a proper BMW. I offered Mr. 37000$ which he agreed but need to speak with Tony for approval.... Tony was also surprisingly a very polite person however Tony stated that he can only go as low as 38k which I agreed to the price. The next day I spoke with Mo and Heather (who is the finance lady) who was also wonderful, honest and straight forward. A week later I find a black patch of oil in my driveway, I looked at the bottom of the X5 and it covered with black oil. I assumed it was the rear main seal that had given out.. I was steaming and went back that day ready to leave that x5 with its keys at the dealership. (I just bought that car and I don't need to be stuck in shop for major repairs) I spoke Tony and Mo who were extremely polite and offered a different X5.. Long story short my x5 was put on the lift and it was the drain plug that was put in cross threaded by new mechanic... The service manager and his people fixed it and I haven't seen any leaks since then. The moral of my long story that Mr. Mo and Mr. Tony did not want their customer dissatisfied with the car or service and there for I highly recommend that dealership.

JoeT1700

Mar 30, 2014

Great experience both in sales and service. Jamie did a great job and no one is better than Kay in service. We will keep going back to BMW of Peabody Joe T

ChrisDonovan

Mar 27, 2014

Jamie McCoy is by far the best advisor I have ever had when buying a car. I do not use the term salesman because nothing about him is salesy. This is the 5th vehicle I have either purchased from, or been involved with purchasing from Jamie and BMW of Peabody. My experience each and every time has been pleasant, stress free, upfront and honest. There has never been a need to haggle price or amenities and each car is delivered on time and in pristine condition. I recommend everyone have a car buying experience like the ones Jamie provides me. I will not shop anywhere else or from anyone else.

geoffreycabbott

Mar 25, 2014

Jamie McCoy was terrific. He's incredibly knowledgeable about the product line, and he gave great advice at each step of the process. He was very attentive - he returned emails and calls promptly, and he delivered on everything he promised. I live in Manhattan, NY, and I bought my new 2014 335i xDrive at BMW of Peabody because Jamie came so highly recommended. I'm glad I did. I would be thrilled to buy from him and from this dealership again.

CindyRusso

Mar 22, 2014

We bought our first BMW from Jamie several years ago and called him when we were ready to replace it. Jamie made everything easy for us, and fun. We actually bought this car from Jamie over the phone. Everything was taken care of. We loved the "training" Jamie gave us on all of the car's new features and he even had flowers for me. We wouldn't buy a BMW anywhere else.

yllehs1950

Mar 20, 2014

Jamie was very helpful finding the cars with the options we wanted, allowing us to test drive multiple vehicles and allowed us time to decide without pressure. He was extremely helpful setting up the options in the vehicle after purchase.

Miss Molly

Mar 19, 2014

I have been doing business with them for over 15 years and they are great. Jamie Mccoy continues to befriendly, courteous, honest and kind. He does it all with the utmost professionalism. Can't Imagine dealing withanyone else or taking my business anywhere else.

rabbit11

Mar 15, 2014

Came away with another 5 series. You cannot beat BMW of Peabody from sales, Jamie, Business office Heather, service Rob and the entire team of Marshall. Great team, great experience, again.

aruba1957

Mar 13, 2014

In my opinion, BMW of Peabody treats and services their customers better than any other dealership I have dealt with. The staff, including sales people, service people, workers and even the chauffeurs are always pleasant, friendly and go out of their way to accommodate their customers. I have bought six vehicles thru this dealership over the past ten years for various members of my family and recommend them highly.

heavymark

Feb 26, 2014

Just bought my first BMW here...what an incredible experience compared to my past purchases with other car dealers/brands. Our advisor, Chris Blazack is incredible and my partner has actually purchased 2 cars from him previously. Absolutely 0 pressure, personable and a car geek just like us! We drive to another state just to purchase here because they always have the best inventory and prices and very high standards on their certified program.I always thought car buying was suppose to be a nightmare where each side is looking out for themselves. Well all I can say is Chris in Sales and Daniel in financing, Rob in delivery and BMW of Peabody as whole is absolutely working 'for' the buyer. Though I imagine it helps when you are selling an incredible product. Thank you so much.

eileenmuscatello

Feb 8, 2014

Kaitlyn was excellent! She was a pleasure to work with, very professional yet friendly and very knowledgeable. We had a wonderful experience buying our first BMW!

sybsailing

Jan 28, 2014

Just wrote a review about my recent sales experience at this dealer and saw the post on Mr. Rob Hannafin. We have owned a fifteen year old BMW with very high miles serviced at this dealership exclusively since new. (We follow the BMW Car Club "Old School Maintenance Program designed by Mike Miller).BMW Peabody and Rob have always been very helpful, quick to diagnose and repair problems, and fair in their pricing. Mr. Hannafin knows his BMW's inside and out and owns several classic BMW's and has several newer "daily drivers". He is by far the most competent and knowledgeable service advisor I have known in almost 50 years of servicing our cars (I currently deal with four cars of mine and another six owned by family members). Two years ago I bought one of our Hondas into my local mechanic for routine service (vehicle has over 200k miles) and asked him if he wanted to do some maintenance on our 1999 BMW. He knew I had serviced the car for several years at BMW Peabody. He told me his extended family had been in the car sales and repair business in the greater Boston area for three generations and they personally knew many of the owners and senior management at the domestic and foreign new car dealers in Mass. He then stated "you are doing business with the most honest and well respected car dealership in Mass - why would you even think of going anywhere else". I can and have bought many cars from other dealers. I keep coming back to this dealership, not because of price (I can save several hundred dollars buying from other dealers on the Bimmerfest web site), but due to the exceptional service I get from them. BMW Peabody's success starts with the owners and the senior management they employ. Rob Hannafin is the best Service Manager I've ever dealt with.

carbuyer77

Jan 10, 2014

Never have I seen a dealership that would go to such lengths to avoid honoring a clear warranty replacement item. They blatantly lied to me about the test results, even after I gave them multiple opportunities to reverse their decision by substantiating their mistakes through other service facilities. The deceptions and outright stupidity is unfathomable at this particular dealership. Not only did they misdiagnose my vehicle's problem, but their insistence and unwillingness to acknowledge their mistakes goes even farther. In fact, after complaining about them to BMW headquarters' customer service, they even went out of their way to misinform them to con them into siding with their erroneous analysis and decision not to honor a warranty replacement. I would, with absolute certainly, never buy a vehicle from these jokers nor would I ever trust them with my vehicle to provide an accurate and/or professional repair. Their lack of comprehension for the mechanics of these vehicles is shocking and deplorable. Frankly a so-called dealership like this one should be SHUT DOWN...PERMANENTLY!!!

artshirk

Dec 31, 2013

I have given Kaitlyn Marie Sarantos Bunnell a glowing rating for various reasons --- the bottom line is that she was and continues to be a pleasure to work with --- she made the sales process really easy and a pleasure -- even fun, which is not what I generally expect when buying a car. Specifically, she was really attentive to understanding what I was looking for in a new car my priorities, my level of experience and knowledge, my expectations ---- and, she worked with me based on my needs and wants. I really appreciated her understanding also of my budget parameters and my way of arriving at a price -- it was easy and we arrived at a deal really quickly. Additionally I have appreciated that Kaitlin has helped me to navigate all aspects of the process. from the sale itself, to the business office, to the service and parts department and is really helpful in learning about the features of my new car.

vasili

Dec 21, 2013

I just purchased my second BMW through this dealership. Both experiences were far the best car sales experiences I have encountered. My salesperson, Chris Blazcak, was fantastic. He responded to my calls and emails promptly and made the whole process something to enjoy and savor rather than dread. Their service is also outstanding having had my previous BMW (all 212,000 miles!) fully serviced at the dealership with very competitive prices. To sum it up they make you feel like family.

JGreenough

Dec 7, 2013

An extremely enjoyable and efficient car purchasing experience! Kaitlyn is a well informed sales professional with full knowledge of all of the features offed on today's automobiles. All aspects of the car were clearly explained as well as the pros and cons associated with a wide variety of options available. Her follow up throughout the was terrific, keeping me appraised of the vehicle status from manufacturing, shipping, arrival and delivery. I do not hesitate to recommend Kaitlyn as a friendly, approachable sale professional.

jchute

Nov 26, 2013

Rick made the leasing experience very easy and relaxing. He also was able to answer all of our questions and find just the right price for us.When we picked up the new X5 he say with us for 2 hours to go over every detail.We are so happy we decided to stop here.

rich7499

Nov 8, 2013

Even though my vehicle was purchased overseas through the military/diplomatic sales program and was only being picked up at BMW of Peabody, they were extremely helpful! The sales representative, Rick Belgiorno, consistently went out of his way to track the status of our inbound vehicle, and once it showed up he went through its operation with us in detail. He even offered to drop by our house if needed for assistance. All of this, and BMW of Peabody was not making a dime from my purchase. I would definitely recommend BMW of Peabody and would also purchase a second vehicle from them in the future.

Vcast7

Oct 29, 2013

My fiance had never owned a BMW. I had to drag him down to test one out and see for himself what I already knew from being a BMW owner myself. When we arrived to this dealer, we were greeted immediately by a very friendly and charming sales rep by the name of John Cotter!!John Cotter was amazing!! Not only did he give a great deal. He also took the time to demonstrate each feature on the car after the purchase!! Most sales reps don't bother with you after you sign on the dotted line (I know this Because of my own experience when I purchased my BMW at another BMW dealership) and have made their commission! If you visit this dealer ask for him.. He was amazing! Daniel Chase (who processed the paperwork) was also very friendly and pleasant! Overall, this dealer was the best! I even checked the same vehicles in other BMW dealers and they were more expensive! Therefore, not only did this dealership provide the absolute best experience .. But also, the best BANG for your buck! I'm very thankful for John Cotter because my fiance is very particular and had he had the same service I was given, he would of walked out of the dealership and missed out on knowing what it was like to own "The Ultimate driving machine!!"

tpizzuti

Oct 26, 2013

I leased two automobiles from Rick Belgiorno and in all honesty it was the easiest deal ever in my entire past 20 years of leasing vehicles. I could not be more pleased with the entire experience and with fact that I finally found a salesperson that did not play the typical games played when negotiating a car. I strongly recommend him to anyone !

CPOStevenM

Oct 24, 2013

We dealt with Rick Belgiorno and could not have been happier with the service he provided to my wife and I. We never felt pressured and Rick answered all our questions with a smile. Delivery of the car was great, Rick took his time and explained all the features of the vehicle to us and made sure we were comfortable with everything before we left the dealership.

Monty04

Oct 18, 2013

I have purchased or leased 5 vehicles from BMW of Peabody. For the last 3, I have dealt with Jamie McCoy exclusively. I have to say without doubt that those of been the 3 most pleasurable car buying experiences I have ever had. Jamie is a terrific CA and is very easy to work with. He has been a calming influence even when I have been very impatient with him or have had many questions for him to answer. He is also a very thorough person and always make sure that I am satisfied with my eventual deal. I have recommended Jamie to many people on bimmerfest.com who were looking for a good CA in the Greater Boston area, based on my great experiences with him.

coachjean

Oct 15, 2013

Rick made my car purchase so easy and the experience very pleasant. I went into the dealership considering pre-owned and within six hours i DROVE out with a brand new car for less than I anticipated paying! If you are considering a BMW, go see Rick at BMW of Peabody!

TMosierJr

Oct 12, 2013

I have purchased three BMW's from Peabody BMW over the course of the last few years. Yes...we are a BMW family. As always it is always was a great experience and this time a pleasure working with Kaitlyn. She is very nice, professional and the kind of person you want to work with. She understands purchasing a car is a process and decision that is an education process not high pressure. Kaitlyn is very knowledgeable of BMW products and allows the car to sell itself while providing me the necessary information to ensure I was making the right decision. BMW X5M Wow! It is the Ultimate Driving Machine... Kaitlyn thanks for such a professional experience...definitely recommend you and Peabody BMW to anyone looking for a BMW and what I would call the "Ultimate Buying Experience".

cherylfl

Sep 30, 2013

You need a higher rating scale for Jamie McCoy! He makes the buying process seamless for the customer making it a pleasure to do business with BMW of Peabody.

nikitaparas

Sep 23, 2013

Bought a new BMW 535xi GT, Unbelievable customer service! Chris Blazack was a pleasure to work with, I will never buy a car from another dealership again. From the moment I walked through the door, until he walked through the entire car with me, he was professional, thorough, and extremely pleasant! Thank you Chris, Im sending more business your way

chiccorelle

Sep 17, 2013

The lease of my new 2014 Grand Coupe is my 6th BMW, and BMW of Peabody is the 3rd dealership I have worked with.BMW of Peabody excels at both sales and customer service (Tom Shanahan gets special merit). A friend of mine recommended I see Jamie before deciding to change brands; I am glad I did and am very happy to stay with BMW. These guys are the best!Please note: Do not send me any emails; I accept sending a review of a great dealer experience, but I do not want any solicitation or any further contact.

cisslee

Sep 13, 2013

Everyone at the dealership was friendly and welcoming. Kaitlyn was extremely knowledgeable and professional, but so warm and hospitable that I felt I was buying a car from a friend. I never felt pushed into making a decision, which was particularly appreciated since I had not yet determined if I was going to purchase a BMW, Infiniti, or Audi. She allowed the automobile to do the selling. I particularly dislike salespeople who put on the "hard sell". I did not know what to expect when I went to BMW Peabody, but I was extremely pleased not to have to put up with pressure. When I returned to the dealership to purchase the car, Kaitlyn and her support staff helped me to choose the perfect X1 and allowed me to bring my terms to the table. Additionally, she came to me with an offer which made me feel I had made exactly the right choice. I could not be happier that I came to BMW Peabody and that I am now the proud owner of a BMW X1!

Alesandra Cacciola

Sep 10, 2013

Jamie McCoy made buying a car from BMW of Peabody an excellent experience. He paid close attention to exactly what I was looking for and worked incredibly hard to provide us with the perfect car at the best price possible. Jamie made sure that I was not overwhelmed and that I never felt pressured into buying anything. His expertise made me feel confident that the car I was buying was the right one. I would definitely recommended Jamie to anyone who is looking to buy a car, as it was pleasure to work with him and I hope I have the opportunity to do so in the future.

jmfrost

Sep 10, 2013

Rick was a pleasure to work with. He made a very stressful situation of looking for a car very smooth. Everything from finding the right car to fit my budget to taking care of lturning in my lease from another dealership. He went above and beyond. I personally have to say that looking for a car is not my favorite thing to do. The back and forth of negotiating for prices and the many hours you can sit in the dealership when you have other things to do with your time. Rick did not waste my time, was easy to talk to, understood my needs that I needed in a car and within an hour I had found my car and all my paperwork was complete! The first time that has happened to me. Wendy was great in the finance department also. She was very knowledgeable with the warranties and was thorough explaining all my options.I would highly recommend this dealership and Rick to work with. I never thought I could afford a BMW but now I have the car of my dreams!Thank You!!!!!!

jenniferpeppe

Sep 9, 2013

It has now been 9 years since I first visited this dealership and met Jamie McCoy, and I've just leased my 4th BMW! Everyone at the dealership is always extremely professional, courteous, and helpful. The service is also terrific. Most noteworthy, however, is Jamie McCoy. Jamie has consistently and seamlessly made my experience with BMW near effortless. Whatever Jamie can do on my behalf to simplify the process, he does (and always with a smile and while running from building to building!). Jamie is a terrific ambassador for BMW; he does a superb job for his organization while also making me feel well represented. I highly recommend BMW of Peabody and Jamie McCoy!

JamesRybicki

Sep 6, 2013

I just purchased a BMW from BMW of Peabody and need to tell you to see Rick Belgiorno of the Sales and Leasing department if you're in the market for a fine BMW automobile. He is among the best of the best. Rick will make your entire experience an enjoyable one and he will do whatever it takes to help you get into the BMW that is right for you. Rick is efficient, knowledgeable and friendly and I will definitely go to him the next time I am in the market for a BMW.As for the dealership itself, I am impressed with how painless the entire purchase process was. BMW of Peabody is a beautiful dealership and is a relaxed setting where one can browse the BMW lineup of vehicles at your leisure with knowledgeable staff standing by to answer any questions one might have. The new service facility is a great benefit to customers, too, with plenty of capacity for handling customer needs as quickly as possible.Great job BMW of Peabody! Keep it up!

cprandhawa

Sep 5, 2013

As I am in the military and new to the area, I had made three visits to the BMW dealership as I currently also own a BMW M3 that I had left in California. Of the three visits I made, not one person approached me to ask me if I needed any help. During my third visit, I approached a salesman and I got minimal help with some advice but nothing educational. I decided to give it one more shot to inquire about some offers and ran into Jamie McCoy. I walked in Sunday afternoon during the Labor Day weekend and drove off with my brand new BMW on Wednesday afternoon. Jamie is not only great with evaluating needs and circumstances, but was very professional, a great mentor and has a great personality. His work ethic and sense or urgency is above approach. As I am from California and there is obviously different protocols regarding the purchase of cars between the two states, Jamie ensured he stayed on top of this purchase with as minimal involvement from me as possible. He took care of everything, was extremely educated and handled my purchase as if it were his own. Even after the purchase, he gave me detailed instruction of the vehicle features and registered me into BMW drive assist. He also synced my iphone with the car, took a picture of me and my new vehicle and conducted followups to ensure I was pleased with my purchase. I keep his business card with me and will only refer future customers to him. I own four cars and this was my best purchase experience by far. Jamie should be promoted to lead from the front and mentor salesman on what a great salesman truly is. I believe Jamie's leadership and professionalism is in keeping with that of a leader in the military.

carlmorris3

Sep 3, 2013

I had an excellent experience with Jamie McCoy. I'm not in the interest of wasting my time or hassling with salespeople.. Jamie was great from the start. He negotiated well over the phone and provided advice on the models I was considering. (I'm really happy I didnt choose the other one, and I almost did..based on what he shared with me and what I validated online) When I came into test drive, he had the car ready to go and didn't waste a minute of my time. I drove the car without him, came back and we quickly agreed on a win-win proposal. He was easy, quick, nice and professional to deal with. I can tell he does great from referrals and repeat customers. I love that. After the purchase he took time to go through my new car and I have to say, I love this car. Thanks Jamie. PS. I'm in sales so I appreciate great salespeople [from the others..]

jomckone

Aug 28, 2013

My husband and I have purchased several cars from Jamie in the past. He is very knowledgeable about all of BMWs products and really tries to listen to the needs of his clients. We think he truly goes out of his way to make the whole car buying experience pleasurable and hassle free! He is extremely polite and responsive. We most definitely will be going back to see him again!

Viticola

Aug 28, 2013

BMW of Peabody used to have the best BMW Service in the area....not anymore. Instead of focusing their efforts on improving their service they are maliciously "improving" their Internet image by posting unrealistic stellar reviews here, reviews that seem to be written by the same person . Therefore these full 5 stars reviews here must be treated cautiously or rather disregarded by any prospect client, these guys are not stellar by any means. The Service Manager is never to be found, their work quality is bad to say the least and they will use your car as some sort of a week end loaner especially in cases when your car is a top of the line model. Moreover their sales team will not settle for less than the MSRP price....The BMW spare parts store has a "flavor" of his own....I went there to buy some BMW original windshield cleaner that really works great btw ....the guy behind the counter ( that showed up after 10 min or so) seemed bored to death and was visibly annoyed by my "preference" because I heard him mumbling ..."what's wrong with the regular (non BMW) windshield cleaner?". Based on my personal experience I would say BMW of Peabody is one of the worse dealerships in MA, an area with some pretty bad BMW Service overall.

tramacrun

Aug 22, 2013

I had a great experience at BMW Peabody. I found the car online and went and drove it. Jamie McCoy was the client advisor and was very professional, extremely knowledgeable and did a great job throughout the buying process. He made it seamless for me and took care of everything. He went out of his way to accomodate me. BMW Peabody is a great place to buy a BMW, they understanding the meaning of Service and do it very well. Thank you Jamie!

EricBlock

Aug 21, 2013

Chris Blasczak In the sales department was very professional and a pleasure to work with in the lease of my new car. Rob is excellent in the service department. I highly recommend BMW of Peobody

cbf2

Aug 9, 2013

I purchased my first BMW 30 years ago and along the way dealt with many BMW Sales and/or Service Departments in Massachusetts as well as other states. When BMW Peabody first opened, I was there, using their Service Dept at first, and I've never left...working with Kay Reichard there has been a joy!When I purchased my current BMW in Dec 2012 through Jamie McCoy, I did not expect to receive his "continued service." I had never heard from or saw any previous car salesman! Maybe that's why he's called Client Advisor.Most recently I heard a "hissing" in one of my tires and because it was a Saturday afternoon, I called Jamie's cell phone. On Sunday Jamie came to my house with a BMW loaner car, took my car into Service on Monday, and returned it back to my house Monday evening with 2 new tires (nails found in both). And, he had done a complete vehicle check, oil and filter change, replaced the filler cap, microfilter and brake fluid. Of course, there was the complimentary car wash, too.After reading all the glowing reviews given to Jamie, one realizes this is "standard" operating policy for him. Too bad most ratings only go to 10...I'd like to give him at least a 15. Jamie is in a category of his own!

jwa02155

Jul 31, 2013

Very pleasant buying experience, very knowledgeable staff, and good snacks too! Jamie always made me feel that I was an important customer. I took several weeks to make a final decision as to brand/dealer. Jamie's follow-up during the process was non-intrusive, and appreciated.

Timmurnane

Jul 31, 2013

Jamie was recommended to me by a friend who had worked with him the past. Jame was terrific! He was engaging, thoughtful and responsive to the many questions I fired at him. He made the purchasing experience like no other I have ever encountered. Jame was the key driver in my decision to purchase a car from BMW of Peabody. We all have many choices these days of who we want to do business with--Jamie made that decision easy for me.BMW of Peabody is lucky to have Jamie as not only an employee, but true ambassador for the business.Best regards, Tim Murnane

Rollingfast

Jul 31, 2013

Only good things to say, we think Jamie may be bionic and works extremely hard to get the deal done in a way beneficial to buyer and seller.

mdimella

Jul 30, 2013

Jamie was awesome. I had a problem with my car at 8pm so I called him to see what could be done since I had a long drive coming up early the next morning. He responded asap and even drove to meet me within an hour with a loaner car and took my car back to the shop for repairs. Repairs worked out well and I was able to use the loaner in the meantime. It was extremely helpful how responsive Jamie was!

BobJan

Jul 23, 2013

Jamie is far and away the most outstanding sales advisor we have ever dealt with. When it comes to customer service and satisfaction Jamie is spot on. He takes the extra time necessary to search out the vehicle you are looking to buy and makes the extra effort to secure it for you. His always pleasant and professional demeanor takes the anxiety out and makes the buying experience more of a pleasure than a chore. Commitment to excellence is Jamie's mantra and because of that we couldn't be happier. Returning to this dealership for our next vehicle purchase is guaranteed as long as Jamie is there.

Cav1524

Jul 22, 2013

Rick was very helpful and as the lease end manager (this car was just off a 2 year lease) he was completely up to speed with all the cars details and history. Process was a quick and easy as any I've experienced.

jeffreyn

Jul 21, 2013

I buy many german luxury cars on a regular basis and thus have worked with many dealerships in the Boston area as well as many client advisor/sales professionals. I have also bought and driven many BMW's. I first have to say that Jamie McCoy is the best that I have worked with thus far. He is knowledgeable about the car/brand and really went out of his way to make sure the sales process and delivery was a great experience. He also shows the same professionalism and customer service post sale which is very important. As far as the dealership goes BMW of Peabody was the top dealership I have dealt with so far. During the sales process the price we agreed on was more than fair and the level of customer service we continue to receive from this dealership is well beyond my previous experience and expectations. In conclusion, I would without a doubt purchase another BMW from BMW of Peabody and would be more than happy to work with Jamie McCoy again.

jfkbmw

Jul 21, 2013

I wanted to take a few minutes today to tell you that for the first time ever my experience of purchasing an automobile was one , if the not the best, business transaction that I have had in a long time. Jamie was at all times, professional, efficient and went over and above in his efforts to ensure that everything was handled to my satisfaction. Jamie's expertise and knowledge relative to the BMW product is phenomenal . He was able to answer all of my questions, (of which I had several) with all of the right answers. His professional and knowledgeable manner reinforced my decision that I was making the right choice to purchase this vehicle at the BMW Peabody dealership. Please note that when I do receive the BMW Corporate Survey I will the again happily share my satisfaction and security in the knowledge that not only did I purchase the right vehicle for me but that I also had the right Client Advisor assisting me.

Cdanh

Jul 19, 2013

Jamie was a great help in choosing my X3. He was very patient with me in my decision and was able to compare prices with me in either leasing or purchasing. He also thoroughly went over explaining all the functions that came with the car. This is my first purchase and I love my car! (:

sis10

Jul 19, 2013

It was time to hand over our leased Lexus for a major step UP !! We have owned BMW's for years and are now back on board withmy new x1 which is incredible. Can't say enough how much I love this car! The seating is perfect for my frame and my lower back is pain free. We were also so impressed with Kaitlyn. She was extremely patient, thorough, efficient, knowledgable and professional. The day I dropped off my Lexus, she drove right over to pick me up and go over every little detail in the car's operation and even went so far as drivingwith me to my house in Winchester, MA to retrieve the second Lexus key that Lexus had to have that very day which was inconvenient, needless to say, but an excellent opportunity to offer her guidance while driving. Loved that so much ! : ) She took care of our plates andset up all the instruments in the car for me and got me the right rubber mats for the cargo space. I am thrilled with my new x1 and delighted to have met Kaitlyn Bunnell!

Beamuh

Jul 10, 2013

John Cotter provided exceptional service throughout the entire sales process. He was very patient teaching a couple of old folks the new technologies in the automobile.The day after we purchased the car as we were struggling to familiarize ourselves with some of its features there was John on the phone with help. I would strongly recommend anyone considering purchasing a BMW would seek out John Cotter at BMW of Peabody. -Ron & Marianne

AAGio

Jul 2, 2013

This is my 3rd 5x lease with BMW of Peadbody. Jamie McCoy is one of the major reasons I come back, he is extremely professional and goes above and beyond. I had some issues with my first x5 7 years ago and Jamie along with the Service department. was there working with me and the until the issue got resolved, I still get the same exceptional treatment from BMW today, I have not had any issues with my current X5 it is going in for it yearly maintenance, the service department and Jamie are there for me once agin, working around my schedule, to pick up the vehicle and service it.. I have been driving for 25 years and have had multple vehicles owned and leased, differnet makes and dealerships. and have never had the great experience that I get from BME of Peabody , and that is what keeps me going back

tax761

Jun 26, 2013

This is the fourth car I have purchased with Jamie McCoy as the salesman. This time jamie had to work a little harder as the initial car we had negotiated a deal on was not available right when we were about to finalize the deal. But jamie found another car that turned out to be a better deal and one we liked better. I appreciated his can do manner and his desire to be sure we were happy as loyal customers. It is this lind of service that will keep us coming back. I hope Jamie is there as long as I continue to buy a BMW.

jzuffanti

Jun 22, 2013

I originally was interested in a certified per owned BMW which I did like when I saw it but when I saw the 2013 5 series I knew that was more the car for me. Kaitlyn searched their entire inventory and found me the perfect vehicle. From our first meeting she was professional, courteous and very knowledgeable of her product. I have purchased numerous vehicles over the years and I can honestly say this was the most pleasant experience I have had in purchasing a vehicle. Heather in the finance office was also a pleasure to work with. No questions went unanswered from either of these two very professional ladies. Thank you both and I will recommend this dealership to anyone looking to purchase a new or certified vehicle.

Viticola

Jun 20, 2013

My last visit was a total disaster. This time I had to leave the car with them for a couple of days for the HPFP recall. I got it back with ~27 miles more. In the days the car was in their possession rained a lot. It seems they drove my car (God knows where) with the moon roof open. I cannot describe the $#at& that was inside they left black marks, sand and stains on the beige floor covering everywhere in the front as well as in the back ( I am not talking about the mats you can replace or clean). This is a 335 coupe and managed to brush their dirty wet feet from everything in the relative small space. I cannot describe how dirty the beige leather was. I spent ~3 hours to clean it up. I noticed immediately the leather had a big scratch on the back seat, seat never used. I still couldnt get rid of stains. About the work: after 4 days the car was with them they start working on the car after I show up. It was pathetic. The repairs were not satisfactory and I had to come back a week later. This time I choose to stay and wait. It took them 5 hours to do the repair . After ~ 4 hours I went to check through the window the car was nowhere to be found.40 min go by...nothingthen I go to the rep he replies I will go and get the car for you he came 10 min later from somewhere from the back parking lot. The gas tank fuel door was left openThe car had new stains and marks inside and a big dent on the side skirt. I showed them the damage and they replied It was already there. Worse, the car did not feel right, a little bit sluggish. If you go there make sure you inspect the car with the rep before signing anything.Let them know you noted the mileage and bring your own covers for seats and everything else.Their stellar reviews on this site are not real IMHO...appear to be written by the same person, a person with a lot of free time....not your typical BMW client. I wouldn't trust trust any of these reviews.

lenbemail

Jun 17, 2013

I came to this dealership on Sunday June 16 looking to purchase a new vehicle. They had the exact car I was looking for, both in terms of color and options. I currently have a 3 series and was looking to upgrade to a 5 series. I was not greeted and had to ask the receptionist if there was a salesperson that could help me. Given that it was a Sunday the dealership did not have many staff working and I was told that I would have to wait at least 30 minutes before someone was going to be available to assist me. Given that I currently live in Boston and made the 40 minute ride up to Peabody specifically to look at one of the vehicles in their inventory, I decided to wait... and believe me the wait was painful! After about 30 minutes or so, I asked again if anyone was available to help me to which the reply was "it's going to be at least another 30 minutes." Meanwhile the manager, overhearing this conversation, sat in his office without any attempt at an apology for the wait. It was Father's Day and I really had no intention of spending my whole day waiting around a dealership just trying to get someones attention so I decided leave and spend the remainder of the day with my newborn daughter. It's really is a shame because I was very ready to purchase, but given the poor customer service and the unpleasant experience, I will wait for now or try another dealership if I can find the car that meets my specifications. Cars are a commodity item that all BMW dealers sell. The only way for a dealer to standout and differentiate themselves from one another is through their customer service, level of fairness, and overall purchasing experience (from the perspective of the buyer). I can tell you that given the way I was treated at this dealership, I will not be back and would much rather take my business elsewhere.

tallen33

Jun 10, 2013

Rick did an excellent job selling me a new BMW X1. He was very friendly, very competitive and my experience was 100% positive. I'd highly recommend Rick and his team to anyone!

alenlajlameneltarik4

Jun 9, 2013

The moment we started dealing with Rick , it was great experience, He did everything he said he would and also answered all of our questions and concerns in the timely matter. We are very pleased. Thank yo Rick you sure made this transaction very smooth.

lchb

Jun 2, 2013

Great service! Rick helped us find exactly what we were looking for - even right color. Very accommodating and helpful. Excellent first time BMW buyer experience!

JDP9633

Jun 2, 2013

this is my 3rd vehicle leased from Jamie and he always does a great job meeting my needs for quality and price. Also, I have recommended friends to see Jamie and they have also bot cars thru him.

Amybaxter4

Jun 2, 2013

Excellent service. Answered lots of questions. Delivered right to my house and is even offering to come back to help program my new phone into the car!

shalsey

May 28, 2013

I just leased a new 328 BMW with Jamie McCoy. He's an excellent salesperson and worked hard to understand my needs and set me up with the right car. He was very helpful and pointed out ways to take advantage of savings being offered through BMW. Some people enjoy the car buying experience, but I hate it and Jamie took all the misery out of the process for me. He's a great guy and I would recommend contacting him at BMW of Peabody, if you are interested in a new car.

gf2020

May 18, 2013

I recently purchased a used Volkswagen Jetta from BMW of Peabody. This was a low value transaction for the dealership but I certainly felt as though I was being treated as if I was buying a $95,000 BMW M5! Nothing but good things to say about my salesman Michael Bonacorso and Dan Chase, the business manager.

Yessie08

May 18, 2013

Kaitlyn was a real pleasure to work with. From start to finish she was professional, courteous, friendly, honest and help us decide which vehicle was more convenient for us, in miles, year and price. I am highly recommending Kaitlyn as the salesperson to work with if they are considering purchasing a BMW!!!

jjboys

May 17, 2013

Chris was kind, courteous, knowledgeable, and extremely helpful when ordering my new 2014 X-3. He kept me informed from the time he submitted my order through receiving the vehicle. He spent all the time I needed to be comfortable before driving away from the dealership in my new car. This is the second time I have ordered a vehicle from him and I am sure I will continue to call upon him when needed!

larrytoppi

May 15, 2013

I went to bmw of Peabody and had a wonderful experience dealing with Jamie Mccoy. This was the second time in twelve years that i bought a car from bmw of Peabody.The first time was ok but after going for a test drive with jamie and asking many questions about the car Jamie took all the time needed to explain in detail. I never felt so comfortable dealing with a car salesman. Jamie made me feel like a friend and i still feel like that. Any doubts i had were quickly resolved. Jamie was without a doubt the decideing factor in me buying the car i did at that dealership. I strongly recommend any one thinking of buying a bmw to ask for Jamie as a salesman, no high pressure just a nice meeting. I would recommend bmw/Peabody to anyone.

lchasse01

May 15, 2013

I have been going to BMW of Peabody and working with Jamie McCoy since 2007 and have had nothing but positive experiences. Jamie provides the most outstanding customer service that I have ever experienced. He goes above and beyond and accomodates his customers no matter what their circumstance happen to be. I can't say enough about Jamie's knowledge of the product, concern for his customers and complete professionalism and I highly recommend him to everyone. BMW of Peabody also gets a thumbs up from me. I have always been completely pleased with every aspect of service I have received there including the service advisors who are extremely helpful and professional. A big shout out to Tom Shanahan for always being so accomodating. If you are in the market for a car, look no further than BMW of Peabody and don't forget to ask for Jamie McCoy. You will not be disappointed. Thanks once again to Jamie McCoy and BMW of Peabody for a very pleasurable experience in purchasing my newest BMW. Sincerly,Linda C.

charlesr135643

May 7, 2013

Due to previous car-buying experiences, I could not help but feel apprehensive and skeptical over the whole process. Having said that, I could not actually feel good/excited about buying my first BMW until the actual car buying process was over. I actually did have some minor problems with the vehicle but after contacting Jaime, he proved to be responsive by making arrangements to take care of the issues and seeing it through, all this after the sale was complete. -Charles

rbrisset

May 7, 2013

I recently purchased a low mileage pre-owned minivan from BMW of Peabody and had an overall positive experience. The pre-owned sales manager went out of his way to deliver the car on his weekend off. I had a minor issue identified after the sale which was promptly addressed with no hassle. Based on my experience, I would definitely recommend this dealership for those considering purchasing a vehicle.

stefano728

May 6, 2013

I recently purchased a used 2006 Chrysler Crossfire in April 2013 from this dealership. This was an out of state purchase for me. Between all the pictures and conversations I had with them, I was confident in purchasing this vehicle. They even arranged shipping for me. My whole purchase experience was smooth and pleasant. Couldn't hope for anything more. This dealership and my sales person Todd C. know how to do business the "right way". Executing Honesty, Integrity, and Professionalism. You won't find a better dealership!THANKS GUYS!

Bishi51

May 5, 2013

Jamie was recommended by a friend. This was my first BMW and I will go back to Jamie again and again. He is trustworthy, friendly, and was down to earth. He really made the BMW experience an enjoyable one and I highly recommend him to my family and friend. Jamie, Thank you very much and keep up the good work!!

liebs817

May 1, 2013

Kaitlyn was an exceptional sales person from the start. She was fair, honest, and upfront from the start and made the purhcasing of our new BMW not only smooth, but made the process easy. When a minor issue arose regarding the particular model, Kaitlyn was upfront and took every step possible to make sure that we were satisfied with our purchase. I can't say enough about her, and the other employees at Peabody BMW. I will certainly return to the dealer in the future.

Gemelli97

Apr 29, 2013

Very Professional and pleasant to work with, Chris was available to discuss our options and I would have no problem referring friends and family. Pleasure to work with.

Mjgaeta15

Apr 26, 2013

We purchased our X5 after leasing it for 3 years. You are required to surrender the vehicle for inspection and service for an intermittent 3 day period. In this time we were provided a rental. When we picked up our car it was so clean it looked and smelled brand new, on the inside and out. I can't say enough about my level of satisfaction!

fionamag

Apr 24, 2013

My husband and I stopped in to BMW of Peabody to just look. We met with Rick Belgiorno who spent hours with us reviewing our options and working on a generous trade in for our current vehicle. We picked up our vehicle last night and Rick spent close to 2 hours revewing our car and Navigation system with us; it wasn't a night for him to work but he stayed late and we never felt rushed.We also met with Heather McFadden for financing and she was so professional and calm; not once did we feel any pressure to buy anything extra. She reviewed our options and let us decide, never tried to sway us.Honestly I felt very comfortable and would say that everyone was down to earth and not snobby; which honestly I wouldn't purchase a car from a company that was 'over the top'.

Sthomas01887

Apr 23, 2013

I visited BMW Peabody this week and met Jamie. I began the search for a CPO BMW. It is without question that Jamie is sincerely interested in what is best for me and my family. In my experiance it is rare that a person in his position is concerned with what is truely best for you. I have no doubt that my experiance with Jamie has indeed created trust that will last for years to come.

Jimd22

Apr 20, 2013

I just purchased my second BMW 7 series from Rick. I felt comfortable knowing Rick and the team of experts he works with made my purchase a comforting experience. Rick listened to my needs and put me into the vehicle I absolutely love. He didn't waste any time pointing me to the vehicle that both fit my needs and my budget. He came in on his day off to get me into my vehicle a day earlier. And he gave me all time I needed to learn all the new controls. Patience, kindness, and courteously were at my disposal during the entire purchase experience. Thank you Rick for all your help. I'll be back to see you for my daughters vehicle. Jim D

NancyLane

Apr 16, 2013

I recently had the pleasure of meeting Kaitlyn Bunnell at BMW of Peabody. My husband and I were interested in trading our 9-year old Lexus LS 430, and BMW was one of the brands we were considering. Kaitlyn was professional, considerate, knowledgeable and a terrific representative of what car salespersons should emulate. From the moment we met we "clicked", and I felt very comfortable discussing my expectations and needs. For the test drive, to the appraisal of our trade and selections of options Kaitlyn provided outstanding customer service. Although we ultimately did not purchase a BMW, I appreciate how Kaitlyn treated me as her customer; with respect, professionalism and kindness. Her extensive sales experience and professionalism are traits that every salesperson, regardless of which product they sell, should strive to achieve. I would not hesitate to refer family and friends to Kaitlyn.

PANR

Apr 4, 2013

Kaitlyn was a real pleasure to work with. From start to finish she was professional, courteous, friendly, and let us go at our own pace. I am highly recommending Kaitlyn as the salesperson to work with if they are considering purchasing a BMW!!!

reviewer19384

Apr 2, 2013

Kaitlyn is very professional, friendly and courteous. She has great knowledge about these cars. She is the best salespersons my husband and I have ever dealt with. Everyone in finance was helpful and friendly. They make you feel as if you are part of a family! I will and have highly recommended BMW of Peabody to family and friends. I love my BMW and can't wait to drive it everyday! What a great experience!! :-)

JCM18

Mar 27, 2013

From start to finish, Kaitlyn was extremely friendly, helpful, and easy to work with in terms of my pre-owned certified BMW purchase. She was very knowledgeable about the vehicles I was interested in, and made the whole process of buying a pre-owned certified BMW more smooth and seamless than I ever would have thought would be possible. I highly recommend Kaitlyn!-Joe

tbugbee

Mar 26, 2013

I recently bought a new 3 series car from BMW of Peabody...everyone in the office was professional, courteous, and attentive to detail. The inventory they had on the lot was impressive, so one could really get a feel for different features and option packages available. They were also very flexible with test drives, and the purchasing process was straightforward not at all stressful. I would highly recommend visiting this dealership if you are looking for a BMW.

markprendo

Mar 17, 2013

Jamie and the rest of the staff at BMW of Peabody were responsive, accomodating, and courteous. They certainly made the pre-owned purchase experience painless.

ckpendleton

Mar 15, 2013

I received multiple recommendations/referrals to work with Jamie, prior to visiting the BMW of Peabody dealership. These came from family members and personal friends - and also this website. I called ahead to the dealership and made sure Jamie would be there when I stopped by for my initial visit. It was easy to get ahold of him - I asked for him at the front desk and he was there with his handshake extended within a minute. Nicest guy. Always smiling. Eager to help and a great listener. He made my purchase of a new X5 painless and straightforward. He gave me the deal I asked for - but then, and here is what makes working with Jamie great: After we had negotiated the price and were wrapping up the paperwork, he approached me and said "I noticed that you are a USAA Insurance member. Did you know they are currently providing substantial discounts to their members that purchase BMWs?" He followed up with me via email that evening with instructions on how to find out if I qualified. It turns out I did and I received AN ADDITIONAL $1,500 off the negotiated price. Incredible service Jamie.Picking up the car was a great experience - Jamie took me through all of the vehicle's features and sent me away with a huge smile. Great guy - ask for him at the front desk - you will be glad you did.

Tbeaudet

Mar 14, 2013

The best car purchasing experience ever! Jamie is the most professional car salesman I have ever purchased a car from. Even the billing office was exceptional Heather was so helpful. This dealership hires a professional staff and appears to value them and their customers.

shawnhemingway

Mar 13, 2013

It was well worth the two hour drive to get to BMW of Peabody. Jamie McCoy or sales associate and Heather were absolutly wonderful to work with. Jamie took the time with my wife and I to explaine all of the vechicle features and go over the benifits of owning a BMW. We were in direct contact via phone for two days regarding the status and options of the vechicle prior to making the trip to test drive it. His no pressure sales attitude was much appreciated and made the buying process much more relaxing. Heather was very knoledgeable regarding the financing and finalzation of the sales process. ;) I would highly recommend visiting BMW of Peabody if your looking for great service backed by a great staff... Thanks you!!!

R21W

Mar 7, 2013

We had high expectations when Dave Buchanan, our trusted service advisor, referred us to Jamie McCoy when we were shopping for a new car. Jamie exceeded our expectations! With an hour's notice, he found time to get us information about a few models on the last night of the month as he was delivering 6 vehicles. When we returned the next night, Jamie spent time to understand our needs and lifestyle and helped us select the best model and financing arrangement for us. He really knows his product, helped us compare models, was efficient and fun! At delivery, Jamie was a great teacher, showing us the car's features. We highly recommend him for his customer focus and his knowledge!

jimchew

Mar 6, 2013

I've been a customer at BMW of Peabody for about 10 years now. My first experience with BMW of Peabody was with my second BMW, which I did not purchase from them, but had A LOT of problems with the car. It was frustrating and costly, however, the Service Manager, Tom Shanahan, was extremely helpful, patient and kind. I have since purchased two BMW's from Jamie McCoy at BMW of Peabody and I can truly say I've been highly satisfied with the service Jamie provided, as well as the service Tom continues to provide when my car needs repair.Jamie and Tom are hardworking, honest and just plain good guys. They've continue to "take care of me" and I can say with certainly, they do the same for all their customers.J Chew

longxue

Mar 4, 2013

The sales person Kaitlyn is really nice. She explained every detail of the car that I was going to order friendly and patiently. Most important is the price is the best I've ever found.

Rgvan

Mar 4, 2013

Jamie McCoy was one of the best salepersons I've ever dealt with before! He answered all my questions and was more than helpful!Outstanding!

Krysia73

Mar 3, 2013

Jamie is truly an exceptional salesman. He is knowledgeable about his cars, honest, and brings a whole new meaning to customer satisfaction. My husband and I decided we would like another BMW, and having purchased 2 other BMWs from Jamie previously, it was a no brainer that he was our go to man. When we arrived at the dealership, I thought we were just going to 'look' but I was in the surprise of my lifetime. What I didn't know was that my husband went to see Jamie earlier that day and already purchased the car. Jamie went through extraordinary efforts to have the car ready for delivery for me within hours, complete with a big red bow and a huge bouqet of flowers. He is amazing!

mmcdon78

Mar 1, 2013

This was the second BMW dealership I visited, and had such a horrible experience at the first that I was extremely hesitant to even visit a second. Jamie was able to turn that hesitation into excitement. From the moment we walked in, he was honest, friendly, and provided straight forward answers to my questions. He joined me on a 45 minute test drive in some less than ideal road conditions which allowed me to really get a feel of the handling. Jamie worked with me in getting the price I needed for the car I wanted. He made the entire process easy, stress free, and enjoyable. I couldn't have been treated any better if I'd been purchasing a $100,000 car. He really went out of his way, and I couldn't have asked for a better experience. I highly recommend that anyone looking to lease or purchase a BMW visit Jamie at BMW of Peabody. Granted, it might be a little out of the way for those of us living in Boston, but the customer service and experience makes the drive worth it.

nedmc1

Feb 26, 2013

Jamie was thorough, responsive and proactive in all his activity with us. I would highly recommend Jamie and the dealership overall. I look forward to working with Jamie on my next purchase as well! Edwin (Ned) McMullen

skarri

Feb 24, 2013

This was my first BMW CPO purchase and Jamie made it a memorable one. He was very knowledgeable about the car and am very pleased with Jamie's level of service and professionalism! I would definitely recommend BMW Peabody and Jamie.

judyb60

Feb 24, 2013

Just a purchased a certified used 328i, working with Tony Kennedy and the entire experience could not have been more enjoyable. Tony helped pick out the "perfect" car for me- his advice, knowledge and honest demeanor made the search so easy! On delivery, the time spent acquainting me with the vehicle again was so thorough. This dealership is over 90 miles from my home but it was certainly worth the drive!

lpione

Feb 23, 2013

I had a great experience with Mark DiMeo(miss him), but I am extremely happy With Rick BelGiorno. Love my New BMW 328i conv. which I picked up today 2/23/13. Rick helped me a great deal choosing exterior & interior colors, etc. He was with me from beginning to end.Larry Pione

dibooth

Feb 17, 2013

This is our second time using BMW of Peabody and more specifically, Jamie McCoy as our sales agent. We couldn't be more pleased with Jamie's level of service and professionalism! He is thorough and makes sure that all the i's are dotted and the t's are crossed when completing the transaction. From helping us place the order, keeping us informed of it's expected delivery to the actual delivery of the vehicle, Jamie makes sure that everything is taken care of. He even delivers the vehicle with some extra benefits....fresh flowers and new car floor mats! We highly recommend Jamie McCoy for your BMW experience. Plus, he always has a smile on his face and is very genuine.

michael.coombs

Feb 15, 2013

I have purchased 3 vehicles from Jamie. He is the best sales advisor I have ever worked with. He takes customer satisfaction to a new level. He is knowledgable about the fleet, understands his customers needs and knows when not to "over" sell. I have also referred colleagues to him and will continue to do so in the future. He is the kind of employee that all companies should strive to add to their work force.

minestro

Feb 14, 2013

I recently leased a new BMW from BMW of Peabody and all I have to say is WOW. My client advisor, Chris Blasczak was awesome. He was very professional, knowledgeable and helpful, a person you can rely upon. If you are looking for your next BMW, or your first BMW for that matter, there is only one client advisor you should ask for, that is Chris Blasczak. He was able to help me find the perfect car for me, I am sure he can do the same for you... and don't forget to ask for Dan Chase in the Financial Department, you won't be disappointed.

howardbrooks

Feb 2, 2013

Rick came to the rescue when i entered a very busy BMW dealership. I asked the service desk what the process was for test driving a car. As she was telling me that she would page a sales person Rick came around the corner and took the initiative to come forward, shake my hand and within minutes I was in my future new car. Rick had energy that created an excitement about the prospect of being a BMW owner. when my car options were expanded he then went the extra mile to find the car and meet my price for the car. All I did was have to get in the car and listen to Rick give very detailed explanations of all the extras. that is because he hand delivered the car to my house. What else can I say... very professional and made things very easy for me.thanks again Rick.

Anne MarieCacciatore

Feb 1, 2013

Tony was extremely courteous and helpful with the dealings of buying a new car. He was particularly helpful with a Bluetooth issue I encountered. Once the issue was cleared, he followed-up with a phone call to ensure satisfaction.

blytherob

Jan 25, 2013

My sales agent, Jamie McCoy, is the best! Throughout the process of getting my new car, he was always professional, patient, and extremely knowledgeable. I could not be happier with the service I received. I bought my last car at BMW Peabody as well, so I can also praise the high level of service I have received over the years by service agent, Dave Buchanan. I will always trade with BMW of Peabody.

mob2012

Jan 23, 2013

Jamie McCoy is truly outstanding as a salesman. He understands the customer and goes above and beyond the call of duty to help his customer. I have purchased 2 vehicles from Jamie and my wife will be purchasing from Jamie in the near future. Jamie delivers on what you want at the most efficient price possible. Highly recommended go see JamieAs an organization BMW Peabody is a well-run and organized operation with its eye on top shelf service. Another reason I will continue to buy from BMW of Peabody is Kay Reichard. Ms. Reichard is a service advisor and is a consummate professional to deal with. The service facility is very comfortable and pleasant place to lounge during routine service appointments. Overall the people are friendly, knowledgeable, and extremely good at what they do. If you have never visited BMW Peabody before I suggest you do yourself a big favor and experience what car buying should be.

jeapex

Jan 21, 2013

This is my fifth time purchaseing a new car and a second new BMW. Just picked up my new X3 today and it is one of the best car shopping experiences I had. I drove the car back to Boston with a complete satisfaction of the technology and performance of the new BMW design. John recommanded this model and I am very happy with the choice. The service and price are great. My last BMW shopping experience with another Boston dealer wasn't that good and that is why I went a long way to Peabody from Brighton. I Highly recommand anyone looking for a BMW to speak with John Cotter.

Jhalloran

Jan 20, 2013

Rick did a great job steering me to the right car. I was very close to getting an Audio 5 but based on his knowledge and my feeling that this would be a far better dealer to have a long term relationship with, I chose the BMW 5 instead. I am glad I did.

Jhsingleton

Jan 13, 2013

Jamie McCoy was very good to work with on my purchase of a CPO BMW 528i. He is very professional, knows the car, and is very easy to work with. He delivered on the areas we agreed to and on time. I highly recommend Jamie

John

Jan 10, 2013

Excellent experience at BMW of Peabody. I worked with Frank Lopez. He was fantastic. Very friendly and attentive. Low pressure...really cares about his customers. I enjoyed working with him and he will be the first person I call when I replace my wife's car in the next 6-18 months.

kfleurie

Jan 8, 2013

My Fiance and I worked with Rick Belgiorno and we will never go to another dealership, we had EXCELLENT service. He made buying a car easy, fun and exciting. From the second we met him he made sure we were getting the car we needed and would suit our needs and we couldn't be happier with our choice. He was never pushy, and made sure to explain everything in detail. We worked with Wendy in Finance and she was also spectacular. The entire process of buying a car was a little overwhelming but Rick made sure that wasn't the case. Everything was done when he said it would be and he even stayed later that he had planned to make sure everything was set for us to pick it up. We truly appreciate the attention to customer service from this dealership and would absolutely buy another car from Rick. I would recommend this dealership to anyone looking for a BMW, and I would absolutely recommend working with Rick.

lieblman

Dec 20, 2012

John Cotter was great to work with. I went in knowing what I wanted which helped tremendously. John helped me patiently every step of the way. The greatest part though was picking up my car the next day. It took no more than 3 minutes to do all the paperwork...I loved it!

cbf2

Dec 11, 2012

Jamie went beyond the call of duty when he helpd me purchase a new BMW to replace my old BMW, which needed extensive repairs. In less than 24 hrs I purchased a new car, and Jamie took care of financials, insurance, registration, sticker, and transferred all the stuff in my old car into my new car, even the transponder on the windshield. Then thanked me with a huge bouquet of flowers.

Lyndaoct7

Dec 6, 2012

Rick Belgiorno has excellent knowledge of the product, and presented it in a very professional manner. He spent ample time with us to explain the car's features and to be sure that we were comfortable with its operation. He was very responsive throughout the purchasing and ordering process, and offered his help in the future whenever we felt it to be necessary.

aerialrft

Dec 5, 2012

I have purchased BMW's from other dealerships and BMW of Peabody offers the best customer service of the bunch. They are superior at 'all phases of the game' (sales, service and finance). I special ordered a car--2 + months wait--and BMW Advisor Tony Kennedy handled all of the details seamlessly. If you are in the market for a new (or pre-owned) BMW call Tony at BMW of Peabody and he will get you exactly what you want. Even if you are unsure what fits your lifestyle and budget. You will not be sorry for a NY minute. Special thanks to excellent ownership.

kmaccarthy

Nov 29, 2012

I drove in with my 2001 Volvo V70 (203K miles I don't buy cars often) and met Kevin Nguyen. I told him I wanted a tour: we looked at options, cars, financing and I left. After some more research and a couple of calls to him I went back a couple days later to negotiate and ultimately purchased. My experience with Kevin was stress free, no pressure or "tactics". Much different than I anticipated. Ask for Kevin. A+

janpsh

Nov 27, 2012

Easy and fair negotiation process. Answered all my questions clearly. Very pleased with our purchase and the service thereafter. I would recommend this dealership to anyone considering a BMW purchase

Dan G.

Nov 12, 2012

The experience at BMW of Peabody was wonderful. I was not even planning to get a new car that day, but Kaitlyn and the entire staff worked hard to get me a great car at a great price. From the moment I walked in the door, I experienced the first-class treatment that I have come to know here. Kaitlyn worked quickly to answer all my questions, but I never felt rushed. She took the time to explain all the various offers that were going on, and spent time making sure I was maximizing them for my particular vehicle. From the sales staff to the finance and leasing staff, it was a wonderful experience. Even though I just picked up my new wheels, I cant wait to go back!

algon28

Nov 10, 2012

That was an exceptionally pleasant experience doing a car purchase business with Kaitlyn Bunnell. She is extremely knowledgeable, professional, eager to address the slightest concern. All minor issues have been momentarily resolved. The entire process went rapidly and very smoothly. What a great job!!!

vbashin

Nov 9, 2012

That was an exceptionally pleasant experience doing a car purchase business with Kaitlyn Bunnell. She is extremely knowledgeable, professional, eager to address the slightest concern. All minor issues have been momentarily resolved. The entire process went rapidly and very smoothly. What a great job!!!

cork177

Nov 9, 2012

I didn't realize getting a 328i XDrive with specific colors and packages could be difficult. Thankfully I met Kaitlyn who spent hours over a number of days finding the perfect one. Her courtesy and professionalism made the process smooth and rewarding. This experience continues after the purchase with Kaitlyn answering my many questions and giving further demonstrations of the many features of this fine car.Other staff members,including Heather, were also very informative.I highly recommend both Kaitlyn and BMW of Peabody.

cork177

Nov 7, 2012

From the moment I walked into the dealership, Kaitlyn treated me with respect and courtesy. She spent hours over a number of days insuring that I was able to obtain what I had come to BMW of Peabody for. Kaitlyn was informative throughout the successful purchase of my new BMW.I look forward to her service in the future. And I am eager to recommend her to future automobile shoppers.

sheilapopeo

Nov 6, 2012

John Cotter was a great dealer to work with. He has Irish Charm, very friendly. He was informative about my BMWx1. He explained from soup to nuts how to start the car, how to adjust windows, seats radio, blue tooth, ect..... My car is 14 years old so there was alot of up dating for me to catch up on. He did not make me feel like an idiot for never using a square key, or readjusting to a new gear shift. He was a great teacher and made me feel comfortable to call him with any questions. My experience was great and exciting to buy a new car, as I said before it has been 14 years since my last new car experience.

AJChamay

Oct 28, 2012

I traded in my 11 year old BMW station wagon for a new BMW X3. Enjoyed 11 years of outstanding service on the station wagon & the transaction for the X3 was pleasent & efficent.

marcperez

Oct 25, 2012

Frank was great. He was extremely knowledgeable about BMW. More importantly, he took the time to understand my needs as a customer and made sure that he I had a deal that was within my budget. There is no doubt that I will be going through Frank the next time I purchase a car.

rrappel

Oct 23, 2012

I recently purchased a pre-owned BMW from BMW of Peabody and couldn't have been happier with the whole experience. My salesman (John Cotter) was great to deal with; very friendly, extremely knowledgable about the car, and not a hint of high pressure sales tactics. I'm very picky regarding things that I own and the dealership really outdid themselves prepping the car to have it meet and even exceed my high expectations! It's great to see that there are dealerships out there that realize that by treating a buyer well, they will likely return to the dealership for service and for future car purchases. Thanks again to John, Dan, Frank, and the other great folks at BMW of Peabody.

weigao-MA

Oct 10, 2012

My experience with Jamie is very good. Jamie is always friendly and patient. If I stay in MA and need to a new car, the first person I will think of is Jamie.

BMWX5Guy

Oct 10, 2012

I bought a Certified Pre-Owned BMW X5 with the excellent assistance of salesperson Jason Fitzgerald. I looked all over the region, even in NY and CT -- and found the overall package and treatment I received from BMW Peabody and Jason was the best. They were thorough and there was never that uncomfortable feeling you sometimes get at other dealerships. Also, even though I purchased a used car, the whole experience felt like I was buying brand new (including the car, which looked brand new).Highly recommend Jason and BMW Peabody.Thanks again.

Sylvia2

Oct 9, 2012

Looking for a new car can be very stressful if done at the wrong place or with the wrong sale adviser; the thing is that you never know until you know ;). That can be a painful process. I visited BMW of Peabody and was directed to a sale adviser, Kaitlyn Bunnell. She was very courteous and pleasant to work with. I was impress by the depth of her knowledge regarding all vehicles in general. She was efficient to help me find the perfect car and very much professional. I would definitely recommend her for many reasons but mostly because she cares!!! She makes it easy and agreeable. I enjoy my new 535 very much...

ellejg

Oct 8, 2012

Bought my 3rd BMW, 2nd CPO, first time at BMW of Peabody, and definitely not the last. I worked with Jamie who at first introduction was friendly and easy to work with. He listened to me, rare quality in a man, did not try to push anything just to make a sale. He offered good advice and I felt Jamie truly cared about me, not the sale. It was obvious Jamie loves working with people and he epitomizes customer service.Jamie also spoke, several times, very highly of his employer which assured me of Jamie's pride in BMW of Peabody and its integrity. I will definitely continue to buy my cars here and recommend it to anyone looking for a car. Ask for Jamie McCoy!

loud4

Oct 7, 2012

Jamie McCoy had leased my 328 and help me purchase the vechile after the lease was up.Through out the process of leasing and then buying,Jamie was professional and honest to see that everything that was agreed on was carried out.Jamie is what all dealerships should have representing them.

jakelindland

Oct 3, 2012

Kaitlyn was the best dealer I have been to throughout my process of looking for a car. This was my first car so I did not know a whole lot about purchasing one. She was very patient and new everything about ever car in the lot! She was also very friendly so I felt comfortable asking a lot of questions. If anyone is is thinking about getting a BMW not only sm I recommending BMW of Peabody, I am recommending they see Kaitlyn!

leew

Sep 28, 2012

Simple answer is Jamie McCoy loves his job and it shows. We bought two BMW's in the span of 4 months and Jamie is the reason for our great experience with BMW Peabody. From demo's to the "deal" to delivery he made it a truly enjoyable experience. And let's face it, buying a new care can be as trying as a root canal. Not with Jamie! We look forward to our visits to the dealership and he always makes us feel like priority number one.Jamie McCoy and BMW Peabody are what BMW's are all about. Passion for Ultimate Driving Machines.

Mshowe_2000

Sep 27, 2012

My experience with your dealership has been mostly because of Jamie McCoy. His professionilism and caring way has made my experience bring me back again and for the 3rd time purchasing a BMW. The new X1 on the recommendation of Mr. mcCoy you are lucky to have a person like Jamie in your organization. There are so many words but what sums it all is the character of Jamie McCoy.

pbm1st

Sep 25, 2012

Jamie made this service visit incredibly convenient for me at a time I was pretty busy. All of the service work was done professionally and timely. I would recommend working with Jamie to anyone.

shep88

Sep 24, 2012

My senior sales person was Michael Bonacorso. He was very knowledgable about the vehicle I was purchasing and was very helpful in asisting me in which use BMW was best for my needs. Mr. Bonacorso was prompt and flexible in getting my car ready for pick up. He was a gentleman and a pleasure to work with.

bblander39

Sep 23, 2012

We had a first rate sales experience with Jay Fitzgerald. He was courteous and took us through the sale with lots of good information, answers to our questions and was very patient with us. He kept us informed of the delivery of our vehicle, and went through the workings of the features of our car when we took delivery. i wouldn't hesitate to recommend to my friends to see Jay for their new BMW.

mbpask

Sep 22, 2012

Third car with BMW Peabody, first experience working with Jamie McCoy. There will be more! As an enterprise BMW Peabody is simply a superior operation. The people are friendly, knowledgeable, efficient and extremely good at what they do. If you have never visited BMW Peabody before I suggest you do yourself a big favor and see what a real car experience is about. Jamie McCoy is truly outstanding as a client advisor. His unwavering focus is to give you exactly what you want at the most efficient price possible. I have been involved with corporate sales for more than forty years and Jamie is one of the nicest and most professional advisors I have ever met. So do yourself a second big favor, before you go to BMW Peabody call ahead and arrange to meet with Jamie.

Laurie Foley

Sep 20, 2012

This is my third experience working with Jamie McCoy. I started 7 years ago leasing a X3, when the lease was done I deceided to purchase that vechicle. Recently I made the decision to go back to leasing and to sell the X3 and purchase the new X1. I had a particular price in mind and also wanted a specific color and option package. Jamie worked extremly hard to accomadate all of my wishes and was able to find a vechicle matching all of my requests in New Jersey. This was not an easy task! The car was promptly shipped to Peabody and was ready in just over a week. Jamie was available by phone and e-mail,for the numerous questions I had regarding this car. I have reccomended Jamie to my friends,family and co-workers. Jamie has also been the contact person for all of my service needs, he will pick up the car and then drop another one.I am a teacher and do not have any available time during the week.This alone has been an excellent perk. I have always been confident that my BMW is professionally maintained. In closing whether you are a millionare or working on a budget Jamie McCoy truly works hard for all of his customers.

greg.titus.7

Sep 18, 2012

Jamie McCoy is the best car guy I have ever worked with and the dealer is first rate. Matt in the Service Department is also terrific. I recommend BMW of Peabody, and particularly Jamie and Matt, to all my friends.

pedonahue

Sep 17, 2012

Second car with BMW Peabody -- and after thirty years of other dealerships -- it is a very different -- and very pleasant experience. The new car delivery was unlike anything else i have experienced -- efficient -- simple and covered everything i needed to know -- no "shuffle you off to the manager to up sell stuff" Just had car in for annual service --- once again phenominal service-- and the BMWs are wonderful cars so they need little service.Jamie should be a case study for sales people -- he redefines the role to truly care for the client, and the dealership has a great team accross all the staff.This is the only place I would buy a BMW -- and Jamie is the only "*****" sales person I know of. Wonderful experience

sumit.khokher.1

Sep 16, 2012

Absolutely love my new BMW 328I xdrive coupe. Craig was awesome - answered all my questions, gave a great deal on price and got me in my new car quick and easy. At first i couldn't even believe that he found me the very rare combination of the specific things that i wanted in my BMW. Thanks to him and BMW of Peabody for making my 1st BMW shopping experience easy, fast and hassle-free. I also went to Herb Chambers before visiting BMW of peabody and those guys were so not friendly and have so much ego and attitude that i didn't even feel like going back there after my initial conversation.I would recommend both Craig and BMW of peabody to who ever wants to buy a BMW

JJean23

Sep 13, 2012

I had great experience with Chris Blascak. He was very friendly and very helpful in helping me find the car I wanted. I was very thankful for his outstanding service.

Andersnd

Sep 12, 2012

This is the second certified pre owned 5 series I have bought from this dealership and from Jaime McCoy. Jaime is prompt, thorough, professional, and honest. His first priority is matching the buyer with the right model - as opposed to just pushing for a sale - and this is refreshing. Jaime openly said that if the cpo 550 i ended up purchasing was not the right car, we would wait for the next one or start from scratch. To a buyer, this is refreshing and reassuring - it means that the salesperson wants to find the right fit as opposed to just landing a sale. When it is time for the next car - I'll always come back to Jaime.

david.siebecker

Sep 10, 2012

I've been going to BMW peabody for over 8 years and found purchasing my second car there as nice as purchasing my first car. Both times the process has been simple and easy. After purchase the service department has always treated me well and taken good care of my car.

tsbeiti

Sep 6, 2012

Jamie came highly recommended in the field, and was introduced to me by Tom in the Service Area due to the fact that my previous Client Advisor was no longer with the company. I was looking for a professional and extremely appreciative of Jamie's responsiveness and willingness to work with me to select a CPO model that would suit not only my price range but my overall needs relative to my sales profession! I have dealt with BMW of Peabody since 2008 and have always been treated with the upmost professionalism and respect. Service received was exceptional from start to finish, and made my overall buying experience pleasant. Thank you again Jamie, I am loving my new X5!!

mobey12

Sep 4, 2012

My experience with BMW of Peabody was great. From the start, they replied very quickly to my online request. I quickly set up a test drive, and felt no pressure that night to buy the car. This gave me time to think about the car and actually test drive another car. They did a follow up call a day later at which time I scheduled an appointment to come in and discuss options. I feel that I got a good deal on the car and definitely rec'd a lot of value for my money. The whole experience was very positive and actually very relaxed, which can't be said for most car buying experiences. Jamie was great to work with. He answered all of my questions, and was overly accommodating. He was extremely knowledgeable about the vehicle I purchased. You could tell Jamie was clearly a car fan as he was very excited to show me the various things my car could do. This added a lot of excitement to the purchase/delivery process.I would definitely recomment BMW of Peabody.

johnpoulin

Aug 28, 2012

Jamie is extremely thorough, very diligent and is an asset to the Peabody team. This is my 5th car in 8 years from dealership, Marshall, Rob and his team are great, Jamie represents the dealership to a high set of standards, is courteous and consisderate.

RMG928

Aug 20, 2012

For each issue you have to pay them 2 -3 visits because you need to raise a complaint with the main mechanic to have something properly fixed. First, they badly dented my front wheel during a tire change. They managed to polish the rim and it's not very visible but the dent is still there.My last visit was a total disaster. This time I had to leave the car with them for a couple of days for the HPFP recall. I got it back with ~27 miles more. In the days the car was in their possession rained a lot. It seems they drove my car (God knows where) with the moon roof open. I cannot describe the dirt that was inside they left black marks, sand and stains on the beige floor covering everywhere in the front as well as in the back ( I am not talking about the mats you can replace or clean). This is a 335 coupe and managed to brush their dirty wet feet from everything in the relative small space. I spent more than 3 hours to clean it up. During cleaning I noticed the leather upholstery had a big scratch on the back seat, seat I never used. I still couldn't make the stains disappear. About the work: after 4 days the car was with them they start working on the car after I show up. It was pathetic. The repairs were not satisfactory and I had to come back a week later. This time I choose to stay and wait. It took them 5 hours to do the repair . After ~ 4 hours I went to check through the window the car was nowhere to be foundanother 30-40 min go by...then I go to the rep and he replies I will go and get the car for you he shows up 10 min later coming from somewhere from the parking lot in the back. The gas tank fuel door was open (!?)The car had new stains and marks inside and a big dent on the side skirt. I showed them the damage and they replied It was already there. Worse, the car doesnt feel right since then, somehow sluggish. I tried to complain to the Service Manager. He was not available and didn't return my calls.If you go there make sure you inspect the car with the rep before signing anything. Let them know you noted the mileage and bring your own covers for seats and everything else.

Titus Flavius

Aug 18, 2012

My opinion of Jamie McCoy relative to his professionalism, his knowledge of the product, and his attention to customer satisfaction is in a word, SuBLIME !! I have been a BMW customer for almost 30 years and I have never encountered a sales person that understands how to please the customer at every stage of ownership, during the sale, at the time of delivery and, most importantly, during your entire ownership period. In addition, BMW of Peabody has an excellent business office that makes the purchase easy and efficient, a responsive and diligent service department and a management team that is friendly and engaged in the the dealership. But most of all, if you want the best price, I think Jamie McCoy and BMW of Peabody are unrivaled in the New England Area.

Raymond Caruso

Aug 17, 2012

Our family has worked with BMW Peabody for the past decade, in particular with our client advisor, Jamie McCoy. Jamie has provided superior service from sales through maintenance. Jamie has always looked out for our best interest and done so with sincere interest and a positive attitude. That's why our family will be meeting with him again this Fall to purchase our 5th BMW.

bmillerbcm

Aug 17, 2012

I just purchased a new 2013 BMW X3. This is my fourth BMW and by far my best car buying experience. If you want a painless car buying experience just ask for Jamie McCoy. He is by far the best car sales person I have ever dealt with. He was professional, transparent, knowledgeable and courteous.

Cleo...

Jul 30, 2012

I have visited this dealer twice in 3 years while I was shopping for a Bimmer for myself and later for my sister. I find this dealer OVER expensive but not very consumer friendly. The worst thing I noticed about this dealer is that its employees always have bad opinions of every other dealer in 250 miles radius which are definitely without any substance. It is one thing to boast what you do for your customers and it is another thing to spread rumors about other dealers in the area. Not to mention that you will find intimidated, most of the time, by the sales person here. This is something that I didn't see with other luxury/premium car dealers.I would advise to not expect much from this dealer whether for a car purchase or for service unless you are within 0 maintenance plan in the 1st 4 years of your purchase.I would love to let the readers know about the other dealers within 75 mile radius who will go out of the way to make you have an excellent experience with them but I won't do it here.

lou96881

Jul 26, 2012

One of the more pleasant sales professionals I've dealt with in ages.Courteous,knowledgeable and patient! We give Jamie high marks all around! Lou&Maryanne Buonadonna Amherst,NH..................

ajacampora

Jul 10, 2012

I worked with Jamie McCoy who was extremely professional, helpful, and obviously a veteran in working with customers. When I entered the dealership I had many questions, with one of the main issues being whether I could get a BMW that fit both my needs and budget. Jamie provided the input and guidance I needed to make this decision. After the purchase was made and I came to the dealership to pick up the car, being a first-time BMW owner, he spent whatever time I needed to understand the workings of the car. The overall purchasing experience was great, with most of this attributed to dealing with Jamie McCoy.

pbm1st

Jul 10, 2012

I never felt any anxiety during this transaction. Jamie was up-front, informative and allowed me to make a decision. I never had the feeling that I was being pressured into the purchase.Jamie was helpful without being "pushy". Great experience!

tjcoombs

Jun 30, 2012

Excellent buying experience with Jamie McCoy at BMW of Peabody. We do not live in Massachusetts and had purchased from another dealership in the past. The experience with Jamie was excellent and we'll be making the trip to Peabody for future purchases. He was straight forward and excellent in all aspects of the transaction.

beamerfry

Jun 29, 2012

Just bought my third car from Jamie McCoy in the last 3 years. Jamie makes the car buying experience smooth, easy and a pleasure. Clearly he is one of the best car salesmen I have ever dealt with.

josephsontz

Jun 25, 2012

I have purchased other vehicles from this dealership and have received exceptional service support from BMW of Paebody over many years.As I prepared to purchase a new X5 recently, I met Jamie McCoy who met all of my expectations of prompt feedback to any questions, fair and competitive pricing, and total support in delivering the new car ahead of schedule with a patient explanation of all of the many new features I was not familiar with. The whole experience was efficient and most enjoyable.

jimfaber

Jun 25, 2012

Jamie was highly recommended by a friend. Great guy to work with, hassle free car buying. Listened very closely to what I said and responded to what I asked and not what was on his agenda. No game playing. Highly recommend Jamie.

GJFEF

Jun 19, 2012

It was great working with Jamie!! He is very professional. Jaime listened to our needs and gave us several options from which to choose. He was fair and honest when negotiating price...and it was a great price. Patiently answered all our questions. Thoroughly reviewed all aspects of our car when we picked it up -- even making sure to activate our registration with BMW road side assist. He maintained excellent communication via phone/e-mail. On a scale of 1-10 would rate Jaime 10+.Additionally, should mention we found every employee we met at BMW Peabody to be outstanding. Without hesitation will recommend BMW of Peabody to family and friends.GJF EF

ajaj

Jun 7, 2012

Jamie was extremely professional and helpful in my dealings with him. He made the entire process very easy and seamless. His knowledge about the BMW Brand and wiliness to help and accommodate my schedule made the experience in all aspects a wonderful one. He was very courteous, professional and most importantly responsive when needed and helpful with any questions I had. Whenever I called him or sent him an e-mail, he responded in a quick and courteous manner. I am very pleased with the whole process of buying from his dealership and will certainly recommend him any time.AJ

sandysbmw

May 2, 2012

Jamie made the buying experience a real pleasure. He went above and beyond to ensure all my needs were met ... or exceeded! He anticipated my questions and was ready with solid answers. Jamie completley surpassed my expectations. Jamie came highly recommended by Rob Hannefin - also a great asset and one of the reasons I continue to purchase my vehicles at BMW Peabody. The combintation of a first class client advisor and a highly focused service manager is difficult to match elsewhere - a real differentiator!!! I look forward to many more future BMW purchases.Thank you!

waiting

Apr 16, 2012

Lets start of with salesman of the year Craig Patel, do not waste your time with this fraud. Plenty of other honest BMW dealers out there.Without going into a 4 page review. Attempted to purchase a preowned vehicle here and after some issues the order was cancelled.However the check for the loan was already deposited and a $2500 deposit on a credit card was put through. Was assured that a "speedy" refund would be put through. After 2 weeks of attempting to contact these people, still waiting on a refund for both the loan and credit card. What is the most upsetting of all is that everyone refuses to acknowledge this issue or just doesn't respond.FYI his manager Tony Sclafani, pretty much a useless liar as well.Filed a complaint about Craig with BBB, consumer affairs and the state attorney generals office. Im in for $40,500 no way im going to walk away from this.

flahermi

Apr 2, 2012

Recently my brand new to me CPO BMW experienced some problems with interior elements. I was in a different section of the state from where I had purchased the car and brought the vehicle to BMW of Peabody for warranty work. I worked with service advisor Anthony who was exceptional. He took care of the necessary repairs, as well as arranged for other maintenance service to be performed while I was there to save me another trip. The process was painless and the customer service was excellent.

SRGROSS

Mar 1, 2012

I wasn't sure about the car/s I drove at first but I was sure I could work with Jaime. He knows the goods and has patience.

dstearns

Jan 26, 2012

Jamie made our search and purchase of a gently used, low mileage BMW quick and easy. He was very willing to work with us to make our payments affordable. We had a great experience and will not hesitate to travel to BMW Peabody when we need to make another vehicle purchase.

petermay

Jan 26, 2012

Jamie McCoy was a pleasure to work with through the whole car shopping/purchasing experience. This is our third purchase from BMW of Peabody but the first with Jamie.I believe that everyone is concerned about getting a fair price and fair treatment from there dealer. However, the extra things that are professionally done by someone like jamie McCoy are truely the exception but should be the norm. He was concerned about each step in the car buying journey...from the packages to be purchased and fair trade price, to the perfect delivery...All concerns were addressed and not hidden from view. All items we wanted in the car from safety, to color, to engine size were all taken care of..I will be back next year for the 535I xDrive and I know it will be a fabulous experience again. I will seek out jamie because all sales advisors are NOT created equally.Thanks Jamie!See you next year...Best regards,Peter MayWakefield

rsarrasin

Jan 24, 2012

I have purchased many cars over the last 25 years. The experience that I received from BMW of Peabody was exceptional. Jamie McCoy was very friendly and understood exactly what I was looking for in my car decision making process. When it came time to pick up my new car, all of the paper work was completed and organized which made the process much easier. Before I left the lot Jamie walked me step-by-step through the process of how to use the controls, road side assistance, and Sirius Radio. I would highly recommend BMW of Peabody for any future purchases, Ask for Jamie McCoy you will not be disappointed.

htashjian

Jan 20, 2012

Who knew it would be so difficult to find a CPO 2009 X5 with all the features I wanted AND, find it in good condition? Turns out, the only place to find what you want, in near perfect condition is BMW of Peabody. They really do take pride in the vehicles and it shows in the overall presentation from the employees they hire to the care of the cars on their lot. This is my second BMW purchase from Jamie in less than a year (totaled the first in an accident) and I can't think of another person I would rather by a car from. Jamie is professional, energetic, extremely knowledgable and committed to helping his customers find what they want. Oh, and don't be fooled by Jamie's no pressure sales personality. He made time for us, despite the 11th hour call that we needed a car fast. I would highly recommend Jamie McCoy at BMW of Peabody for anyone in the market for a BMW!

jkahn1818

Jan 5, 2012

We have now bought two cars from Jamie which is the best proof of how great he is. Jamie's attention to detail and unending customer service are unmatched. He does an outstanding job of providing service throughout AND after the sale.

pstevens1977

Dec 22, 2011

Jamie mccoy is one of the best brokers i've met. i leased from bmw peabody for the past 3 years before making my purchase recently. staff are very knowledgable about the value of various features of the sale. he was able to assist with requesting specific options that otherwise may be difficult to get. personally, i tend to loathe high pressure sales and everything that goes with it. the best thing is that i did not get any of that in my experience with bmw of peabody. they were also quite accommodating to my hectic work schedule (and have been for the past 3 years). i plan to continue using their services for future purchases.

Duke1377

Dec 21, 2011

This is our Second Lease from BMW of Peabody Our Salesman was Jamie McCoy ,Jamie is Professional,Knowledgeable and Honest all three traits that you look for when Purchessing a car from a Salesman .Jamie worked with me and my husband to put me in the car i had me eyes on !!!If your looking to purchess a car with out the hassel or headache then i Recommend Jamie we are Very pleased with all the time he put in with us Thank you Very Much Jamie The Duke Family

Mark910

Dec 20, 2011

I just purchased my first (2012) BMW X5 from Jamie McCoy at BMW of Peabody. It was a thoroughly enjoyable transaction.Jamie was knowledgeable patient, professional and focused on my needs. Everything from my original test drive, follow up questions, a second test drive, more questions and finally the ordering of vehicle from Jamie McCoy was handled with genuine enthusiasm and committment to making this an exceptional consumer experience...BMW of Peabody should be very proud of Jamie because he represents the dealership so well. I couldn't be happier with my choice of vehicle and options or my choice of dealership. I would highly recommend Mr. Jamie McCoy to anyone contemplating the purchase of a BMW.

bbgol33

Dec 15, 2011

Went to buy a BMW (have purchased several Before at Peabody) and the sales staff had a approach of not interested in the sale. Rick (sales mgr) low balled all the trade-in values and offered no rebates or discounts. Sent email to GM 3 weeks ago still have not heard a thing back. I would recommend not buying from them, if this is how they treat return buyers I feel sorry for new buyers.

Cathy Tierney

Dec 12, 2011

I needed a reason not to do business with a BMW dealer nearby (I had bought 3 cars from them) and Jamie McCoy and BWM of Peabody were the reasons. Price, service and delivery have been phenomenal! In short, the whole experience was! And Jamie continues to assist me post purchase.

tangerine

Dec 10, 2011

I was looking for a standard transmission BMW 3 series--which is why I looked further afield than my own neighborhood. We made the trip and our salesman, Ed DeHority, could not have been nicer. He was experienced, efficient, friendly and also knew when to give us a moment. Negotiating price went well too. We feel we had a good deal. They also delivered the car to us at DMV--and stayed through the registration process. I liked them and would certainly recommend them.

Bob Naz

Dec 10, 2011

After reviewing the available pre-owned vehicle on the Web page, I visited two of the dealers who provided me with adequate info. The first dealer's contact and the sales rep. assigned ,though very courteous, were only interested in selling the car. The test drive was very dismal, to say the least, in a city traffic congested area. I expressed that I will like to drive in a highway as well, My request fell on deaf ears. The test drive was extremely short. In the showroom, the sales rep. persisted on selling the car. I felt the sales pressure right away. With disappointment, I excused myself and left the dealership. The following day, I visited the BMW Peabody with a specific car of my interest. I have reviewed the car details from Car-fax . I noticed the CAR-Fax alone not sufficient to make a complete buying assessment. I collected more information as Factory recall and others available from internet, both good and bad( such as recalls, customers' complaints , Federal safety reports, car reviews etc.). I met Jamie, the sales advisor at Peabody BMW, and expressed my interest in buying a 5 series. He took sufficient time explaining the availability of cars and other details. Then, I narrowed down to the specific BMW 535XI car in mind. I requested him more information, data and history of that specific vehicle as BMW keeps on computer files the entire record of each leased, certified or cars maintained by them. He took me right away to the service manager and went over the entire history of the car, all maintenance records, recall and corrections made etc.( many 3 and 5 series had HP fuel pump issues that were factory recalled ). This car had the issue taken care of. Also, he went over with the entire certification reports and what was corrected and updated to meet BMW standards. I was fully satisfied with the explanation, excellent condition of car and well maintained previous records. We took the car for a test drive both in the city and Highway drive conditions at dusk and night time driving. The car handled exceptionally well and I was very pleased with the performance. The final process of purchase negotiations was a breeze( I HAD A price in mind). With a couple of conversation with the Jamie and the Sales Manager, we completed the deal within 10 minutes. I signed the paperwork within 20 minutes. The folks trusted my words and I did not even have make a deposit on it. The Car was ready within two days as promised and delivered to my home(as I live in out of MA state in NH). They registered the car for me. I wrote a personal check for the full amount after all these transactions. It was the best car buying experience I had so far( I had purchased many cars in the past). I noticed that a duplicate key missing. I called Jamie and the Service Manager about it. The factory key shipped from Germany was made available to me the very next day. Peabody BMW is extremely customer oriented dealership. I am looking forward to their maintenance service as well in the future. I still have 62000 miles to go and 3 years period remaining for the BMW warranty, and all maintenance service options that came with it. I am extremely pleased with PEABODY BMW, Jamie and the Service manager to my total satisfaction and delight.

dmorrissey

Nov 30, 2011

Jamie McCoy is bar none the best sales consultant I have ever dealt with at any car dealership. Period. No one hustles more, works harder, or has more GENUINE INTEREST in the client. On top of that, he carries none of the stereotypical "car salesman" ugliness. He truly works hard and cares about what he does and how he treats not only his customers but his coworkers as well. Not just a salesman, but a true client partner. Second to none.

mderby

Nov 30, 2011

THis is my third purchase with Jamie. Each one has been better than the last. The service, responsiveness have been terrific. THe delivery of the car including the ease of the transaction have been great. I highly recommend this team.

janetm848

Nov 29, 2011

Jamie is great to deal with. I would recommend him highly. He listens well and works hard to hurdle barriers. He is calm and focused throughout the process.

bmottola

Nov 29, 2011

I recently purchased my fourth BMW from the dealership and my third BMW from Jamie McCoy. Jamie is the consummate sales professional. He is straightforward and customer focused on every aspect of the sales process from the first test drive all the way through any service requests that may occur months or years later. Jamie is on the very short list of sales professionals, in any profession, that I wouldn't hesitate to recommend. On the service side of the dealership, Kay Reichard is a pleasure to work with. Kay is professional and empathetic. She has kept me informed during every step of the service process. Kay is a very large reason why I continue to recommend BMW Peabody.

bradprosek

Nov 29, 2011

Jamie McCoy is always a pleasure to deal with. This is the fourth transaction we have done with him and Jamie continues to push the limits of excellence. He always manages to make the process smooth and his willingness to bring the transaction to us (at home / work) if needed is a huge time-saver. Jamie excels too on after-sales service - you may be gone from the dealership floor, but he certainly has not forgotten you. We certainly will be customers for life.Brad and Jodi Prosek

eldridge2m

Oct 25, 2011

From the moment we walked into BMW of Peabody and met Jamie, it was fantastic. Friendly, easy and the most pleasant experience we have ever had when purchasing a car. Because of Jamie we didn't have to go through the normal car dealership games that we all dread. He was straight to the point of making sure we got what we wanted and never once did he play the game that you normally go through when buying a car. We not only enjoyed the whole experience of getting our BMW, but we are now going to recommend and use Jamie and BMW of Peabody for all of our associates in our company. We know that everyone we refer to Jamie and BMW of Peabody, they will ride out in style and with a big smile on their face and their nerves will not be shot! Now that's what we call happiness from beginning to end!Thank you Jamie McCoy for being the perfect car salesman! And thank you Heather in the finance dept. for making this process pain free!To anyone that is reading this, go down to BMW of Peabody and ask for Jamie McCoy, you will be so happy you did!Mark and Lyn-Dee EldridgeGoffstown, NH

Clasact96

Oct 18, 2011

Jamie McCoy was amazing. I purchased a 3X SUV. He was extremely knowledgeable about all aspects of the car. He was patient. I called him at the dealership many times and if he was with another customer he immediately return my calls. Since purchasing the BMW, I have had an occasional question about the many options on the BMW. I have called Jamie and he continues to return my calls immediately. Confidence in Jamie McCoy and his passion and confidence in BMW cars was the deciding factor why I purchased a BMW at BMW of Peabody.I highly recommend Jamie McCoy and BMW of Peabody

Sajjad

Sep 7, 2011

I purchased used 2008 x3 from Jamie and I am very pleased with him. From greeting to final delivery he was friendly and flawless. Even after sale inquires were handle in very professional manner. If you are in the market for BMW he is the guy to deal with period. I will rate him nothing less than A++++.

dmpez

Aug 3, 2011

This was a return visit to Peabody BMW, having leased a vehicle through them about 8 years ago. At that time our salesperson was Jamie, and he came right over to us this time when we entered the showroom (actually remembering us!). His attention to what we were looking for, and his easy, calm manner were great. He spent as much time with us as we needed, both when we test drove the vehicle and when we picked up our new car. He gave us that little extra "something"... making our buying experience an easy one! Would highly recommend asking for Jamie as your salesperson!

wwlevy

Jul 27, 2011

Harris Ali was a wonderful salesman. As soon as we walked into the showroom he greeted us and asked if we needed help. He was not pushy and allowed us to relax and spend lots of time browsing in the showroom. Only when we needed him did he help us with our questions. All questions were answered without hesitation. He definitly knows his cars inside and outside! He spent hours with us without any pushing, showing us all cars that were in our price range that we were interested in, even taking us to another lot to show us more. We fell in love with a car in the showroom and received a very good price. After deciding to buy the car the financing was explained to us in detail with a very good low interest rate. When we picked up the car, the car was in perfect order, nothing needed adjusting or fixing. The overall experience was excellent and Harris walked us through the whole process with ease.

crashtestdummy4

Jul 21, 2011

BMW of Peabody gave me a great deal on my CPO 2008 335i, allowing me to step up into a 335 over a 328. The salespeople were pretty easy to work with and although there were a lot of extra insurances that were offered in addition to the car, they didn't pressure me into buying anything that I did not need. After having the car for about 1.5 years now, I have had some more than routine service issues, especially with the Bridgestone runflat tires, but that is not BMW of Peabody's problem and with the tire insurance that I purchased, all of them have been replaced for free. Although I had some service issues with the dealership, all of these were rectified after speaking with the general manager, Vin, who is fantastic to work with and really cares about the customer's concerns. He went above and beyond what I expected when I had problems with how some of my BMW service requests were handled and made sure that I left happy. Unfortunately, Vin is no longer at BMW of Peabody and my frustrations with the service department/management seem to be reopened. It was mentioned in another review, but I agree that the lack of visibility of the management at this dealership is "shady" and very impersonal. As much as I seem to try to like this dealership, they continue to disappoint me.

sfiermon

May 12, 2011

Terrible! I was comparison shopping with other BMW dealers in the area and stopped in Peabody at the 11th hour of my car purchase. I walked in and no one helped me. I sat in a few Bimmers and was never approached. I finally walked up to a sales guy and he was less than thrilled I was talking with him. I then finally said I wanted TO BUY ONE! Then, he was interested. However, he couldn't help me so he got another person. That guy was ok. However, I almost fell out of my seat when he proposed the price. It was at least 3K MORE than 2 other local BMW dealers in the area. 3K!!! So, I said, that is way too high. He asked me if I would sign and drive that day. I said yes. He then walked away to his manager. By the way, the manager's office is not visible and seemed like a shady process. Also, no manager came out or back out to greet me and ask further questions on the deal. A HUGE MISTAKE IMO!!! So, the price came back and there was MAYBE a 1K difference. I said no thanks and the dealer let me walk out the door. Everyone reading this...go to IRA BMW in Stratham, NH. Much more open facility and sales management that care about their customers, treat you with greater respect, and have fair and equitable pricing. Peabody tried to take way too much margin on their car (on the lot), and I will NEVER go there again.By the way...I wrote an email to two sales managers as well as the GM...got no response. No apology or any acknowledgement of a mistake. Just bad business

bonanza

Apr 28, 2011

Jamie was extremly knowledgeable on all aspects of the 328i BMW. He was very courteousand helpful with any questions we had. Whenever we called him or sent him an e-mail,he responded in a quick manner. We were very pleased with the whole process of buyinga new car. When we picked up our car it was exactly as it was promised to us. We are so pleased with Jamie and the dealership.Felicia & Tom

txanguro

Apr 25, 2011

Jamie helped me on a complicated transaction. I live in DC, but needed a car in Massachusetts and my trade-in was still in DC. Not only did he find me the car I wanted, but BMW of peabody offered me a decent offer on my trade-in based on pictures and maintenance records alone and arranged for pickup in DC. This was a GREAT experience.

maryb777

Apr 25, 2011

This is our fourth BMW with BMW of Peabody and Jamie McCoy. As with every previous purchase, Jamie was personable, professional, and conscientious regarding every detail of the process from sales to delivery. He anticipates everything and makes the whole experience of buying the car easy, painless, and fun. I give Jamie the highest rating because he not only sells you the car but follows through with service reminders and more. In fact we find it almost impossible to consider buying anything but BMWs because of the service we have received! We currently own two BMWs and my husband will be replacing his with a new on in the fall. So, therefore we recommend Jamie and this dealership in every respect.

kmccoy

Apr 23, 2011

jamie mccoy and vin mccauley are the reasons that bmw of peabody is a world class dealership. we have been dealing with vin on all 5 of our bmw's...and he is a top notch gm. he is attentive, he listens and more importantly for me...he is a straight shooter. if he can do something- he does it....if he cant, he tells you exactly why. that is respect. jamie is unparalleled at his job. he goes the extra 10 miles to ensure customer satisfaction. vin and jamie have customers for life.

Scott J

Apr 21, 2011

You might read a lot of these comments and think they are too good to be true, not so. Go there, ask for Jamie, and you will be amazed that a new car buying experience can be this satisfying. Just leased my 3rd vehicle from Jamie (535xi M Sport), highly recommend!!! Even if this is good enough (and it is), you then expect that like most salespeople he will forget about you until time for a new vehicle (and commission for him). Again, not so! Need service, have questions, etc... and Jamie is there. It's hard to describe on a webpage, he revolutionizes the auto experience. Go and ask for Jamie, you will not regret it.

M3personMA

Apr 6, 2011

I had some problems with service which, Vin Vin McCauley successfully resolved. He was courteous and very patient with all my complaints and went out of his way to make sure I was a happy return customer. I would highly recommend him in dealing with sales or customer service aspects.

sambo

Apr 6, 2011

If it wasn't for Jaimie's good listening skills and then communicating to his used car sales manager I Mwouldn't have purchased my wife's used BMW XE from this dealer.Both Jaimie and Heather did a fantastic job making me feel like I should purchase my car from BMW of Peabody.With people like this on their team, they should be the best BMW dealership in the Bston area.I would not hesitate to sending any of my friends there to purchase a car.Keep up the good work.

pperella

Apr 5, 2011

Purchased a certified pre owned 528xi from jamie mccoy he was by far the best salesman i have ever worked with.He went above and beyond on the whole experience.got me what i wanted for my trade-in,got the car price where i needed it,he went over every button and knob in the car with me,unlike my last new toyota i purchased,he is a great no pressure salesman,all the great reviews i read about him were right on the mark. Would recommend him to anyone looking for a bmw. Thanks jamie for the easy experience. Paul P. Norwood MA.

ronaldtashjian

Apr 5, 2011

This was my first experience purchasing a BMW of any kind. Jamie McCoy was highly recommended to me by a long time friend so naturally I took advantage of his advice. Jamie completely lived up to expectations and it comes as no surprise when I log on to this site that I see countless positives remarks about him. Jamie showed me the patience and respect I was hoping for, which, quite frankly, was something I had never experienced before when purchasing a car. Jamie was very open, reasonable, knowledgeable and helpful during the entire process. Overall, Jamie is a nice, normal guy you can deal with on multiple levels. The purchase process, pricing and negotiations were very reasonable. I highly recommend Jamie and the total experience BMW of Peabody offers. No need to test the waters anywhere else - I'll be a lifetime customer.Ron T.

Miss Molly

Mar 30, 2011

I could not have had a more exceptional car leasing experience. I have been dealing with BMW of Peabody for at least 10 years. This is my second lease and both times had Jamie McCoy as my salesman. He has been professional, accommodating, knowledgeable, and fun through the entire process. If it wasn't for Jamie I might have brought my business to another dealership. I work for a large Company and because of Jamie I will recommend your Dealership and Jamie to all of my co-workers who are in the market for a new or used car. I have always trusted in BMW but dealing with Jamie confirms that trust even more.Sincerely,Carol Cersosimo

dimitry

Mar 3, 2011

Great dealership and great service from Jamie McCoy. Jamie was extremely forthcoming, honest and accommodating. The process of returning my old vehicle and getting a new one was extremely easy. Would recommend Jamie McCoy and BMW of Peabody to anyone interested in a new BMW.

asebell

Feb 16, 2011

I LOVE this dealership, especially Jamie McCoy, my sales/client advisor and Matt Heffron, my service representative. They always come through for me. My latest experience involved an electrical issue which arose at 5pm on Friday evening. The service dept was closed, but Rob, the Service Mgr, arranged for a Sat am appt at the Centennial Dr location. It appeared that there were no free-loaner vehicles at that late hour so I asked Rob to arrange for a lease. At 7:30pm that night, Jamie phoned me on the cell, asking whether I wanted a free loaner. When I asked where to meet him, his reply was "Look out your window." He had simply driven to my home, knowing that I needed a car. Matt kept me aprised of the service progress and Jamie delivered my 5-series wagon at 9pm, once my work day was finished. My 5-series wagon is my third. It's a dream to drive, works well for real estate, skiing, etc. I will ALWAYS buy my car at BMW of Peabody. I will ALWAYS service it at BMW of Peabody.

mpetke

Feb 14, 2011

Great support during and after sale. Collaborative process and oes above and beyond to ensure enjoyable total ownership experience (e.g., arranging for maintenance, helping with snow tire switch, etc). Very customer-service oriented and responsive. Does whatever it takes to make sure my life is easy!

michael.coombs

Dec 30, 2010

I am very happy with BMW peabody. Jamie McCoy is extremely professional, if fair, and goes out of his way to address my needs in purchasing a vehicle. The dealership offers competitive prices. There customer services is outstanding. I would highly recommend them to anyone in the market for a BMW.

deanbeaucage

Dec 13, 2010

The experience was perfect start to finish. The sales associate Jamie McCoy was exceptional and I would only recommend him to any one I know that is shopping a BMW. This is my third car with BMW of Peabody and I am sure it won't be my last. The customer service was the best I've ever experienced and I will share it with people considering buying a BMW.

joycefrank

Dec 13, 2010

We recently purchased a new 2011 535I from BMW of Peabody. This is our second purchase from BMW of Peabody primarily because of one saleperson, Jamie McCoy. Jamie's professionalism and commitment to quality customer service far exceeded our initial car buying experience in 2008, which we thought then was outstanding. With our most recent purchase of a new 2011 BMW, Jamie again demonstated an exceptional degree of dedication to thoughtfulness and first rate customer satisfaction. Our sales experience with Jamie far surpassed being just accommodating and informative. It was courteous, pressure free, professional, and enjoyable. We have and will continue to recommend to our friends and business associates BMW of Peabody, because of Jamie McCoy's proven superior customer's service.

mdaubar

Dec 1, 2010

I met with Vin McCauley and Jamie McCoy and they were both exceptional. The service, patience and attention to detail amazed me as did the pricing I received for my purchase. I had heard great things about BMW Peabody so I was thrilled when the recommendations matched the service. I'd go back in a heartbeat.

dibooth

Dec 1, 2010

We cannot say enough positive things about Jamie McCoy and our car buying experience at BMW of Peabody. We had a very negative experience with our local BMW dealership but really wanted get another BMW. We received a positive recommendation from another satisfied customer in the Seacoast area and decided to drive the hour to do business with BMW of Peabody. We were not disappointed. Not only is Jamie professional and pleasant, but he is also very efficient and thorough. He even registered and delivered the car for us all the way to Maine. We have had the car for a year and received a call when it was due for service....also with a pick up/drop off and loaner vehicle. It couldn't have been easier and more pleasant. I once left my vehicle at the local BMW dealership, had to ask for a loaner vehicle and then called 4 days later to check on the repairs. They hadn't even started the repair work yet.....they had forgotten about it! BMW of Peabody and Jamie McCoy are both a pleasure to do business with.

dbeja62

Nov 28, 2010

My experience at BMW Peabody was excellent. Jamie McCoy was an excellent salesperson and representative of the dealership; I was looking for a specific year,color, trim of 5 series, and he didn't give up looking for something that would work for me. He was forthcoming, friendly and honest. I would recommend buyers of new or used BMWs to ask for Jaime when shopping for their BMW.

16363c

Nov 22, 2010

My second car with Jamie -- I have bought 15 over the years elsewhere. Jamie and BMW Peabody are EXCEPTIONAL. It is not fair to say they are better than the other dealers; it is a totally different experience. The sales process, the new car delivery, service are all superb. they are the Best !!!!

Monty04

Nov 17, 2010

My new 2011 BMW X5 is the 4th car I have obtained from BMW of Peabody, with the last two through Jamie McCoy. He worked extremely hard to literally get me as good a deal as was possible. I know this because I researched the numbers very thoroughly. Jamie made everything go smoothly from the deal pricing to the ordering of the vehicle, to keeping me updated on the status of the vehicle production, to the delivery and paperwork signing. He also qualified my 2008 X5 for a "pull-ahead" program that allowed me to turn in the vehicle without having to make the last two payments on it. I have dealt with many salesman over the years, but none of them were ever of the caliber of Jamie McCoy. I can't imagine anyone better.

dgaff

Nov 15, 2010

After working with another dealership on my last couple of BMW leases, I was getting the run around and my phone calls werent being returned. So I reached out to Jamie McCoy at BMW Peabody. From the first conversation we had I could tell that Jamie was knowledgeable about the cars and a professional in every aspect of the word and he returned my calls! Jamie was always upfront with me and we were able to carry out a congenial negotiation. I highly recommend working with Jamie and look forward to working with Jamie again in the future.

rkerm11

Nov 5, 2010

The service that BMW of Peabody provides is outstanding. I have owned BMWs before but this was my first purchase from Peabody and their service is in another class.I have worked closely with Jamie McCoy since purchasing my vehicle from him a few years ago. He personally takes care of everything. They are ahead of me in arranging service, they pick up and deliver my vehicle to my house leaving me a loaner BMW to test drive and the service is always done well. This last time my son left his phone in the loaner. Jamie drove back out and dropped it off at my house.I couldn't recommend BMW of Peabody and Jamie himself more highly

jvl

Oct 29, 2010

The 2011 328xi wagon recently purchased was my 5th new car from BMW Peabody in past 10 years. Jamie has been my client advisor for the last 4 and I cannot say enough good things about the experience. He is knowledgable, enthusiastic (without being pushy) and extremely personable. His attention to detail both pre and post delivery is awesome. As all my previous cars have been maintained at BMW Peabody, kudos should also go to Rob and staff in the service department for there prompt and curteous service.

tk257

Oct 29, 2010

I shopped two other car dealerships before getting the best price quote from BMW Peabody. Jamie McCoy worked very hard to find the exact car I was looking for, even though there are very few cars available meeting my criteria. They were quicker to return my calls than the other dealerships and we got the deal done within a couple of days.Beyond price factors, I have to say that the service I received from BMW Peabody was excellent from start to finish. Dan Chase ensured the paperwork was completed efficiently and with a minimum of fuss. Jamie McCoy was extremely knowledgeable regarding his product and when he recommended certain warranty packages I was one hundred percent certain that it was for good reason.I would highly recommend Jamie, Dan and BMW Peabody.Tom K, Andover

kimpaikos

Oct 26, 2010

I would highly recommend this dealership. From the moment I walked in, I was warmly greeted by the sales staff. I worked with Jamie McCoy on the purchase of my new 528XI. He was knowledgeable about the cars that were available. During our test drive he pointed out features of the car and explained how to use them. There was no pressure to buy. I would highly recommend him if you're looking for a new or pre-owned BMW! He was a pleasure to work with. Even after I took delivery of the car, he followed up to see if there were any questions he could answer. I hope to work with him again when it's time for my next BMW!!!

gtitus

Oct 18, 2010

This is the second BMW I have purchased from this dealership and I could not have had a better experience. The sales professional we work with, Jamie McCoy, is exceptional. He's a pleasure to work with, the best I've ever encountered in the industry.Everyone we've worked with at BMW Peabody has been terrific. I would highly recommend this dealership.

Randycom

Oct 15, 2010

This was our second lease with BMW of Peabody. Jamie was very pleasant and knowledgable. The car was ready when we arrived,registered, inspected and full of gas. He explained all the new goodies in the 2011 vs. 2007 we turned in. He topped it all off with a beautiful bouquet of flowers for my wife. Class guy throughout the transaction.

JCassetina

Oct 12, 2010

I had a great experience at BMW of Peabody. Everything from the service to the facility was impeccable. The building is very clean and nicely managed. The service was just as perfect. Jamie was a great salesman; he was extremely helpful and a pleasure to deal with. I thorougly enjoyed my experience buying from BMW and am really enjoying my car.

jeffreyhermanson

Sep 5, 2010

My wife and I just leased two new BMW's from Jamie McCoy at BMW of Peabdy. These are our 8th and and 9th BMWs and this was, by far, our best experience. Jamie was terrific to deal with- no pressure, up-front with explanation of pricing and options, kept in touch as the cars were built and shipped to the dealer and did a great job through the delivery process. He was first rate and made the entire process a pleasure. We will be sure to be back with him for our next purchases.

lchasse

Aug 31, 2010

I have been a customer of the Peabody dealership for many years now and can honestly say that I have never had an unpleasant experience. Jamie McCoy has been the most professional, accommodating & friendly client advisor I have ever dealt with. He is second to none as far as customer service and makes every transaction and service almost effortless for the customer. I look forward to doing business with Jamie and BMW of Peabody for many years to come knowing that I will always get exceptional service.

rlhall91

Aug 18, 2010

I've been visiting many different make/model car dealers over the past year. Visiting BMW of Peabody and working with Jamie McCoy was definitely the easiest, most informative, most pleasant of them all. Great products and services offered. Not too pushy. I look forward to working with him/them for routine mainentance, etc. going forward.

ptyne

Aug 7, 2010

I purchased a CPO 5 Series from BMW Peabody in late July. Alex was my sales advisor and was overall excellent to deal with; he was very professional and informative both during the initial sales process and in follow-through. He definitely went the extra mile to ensure I was satisfied during every aspect of the process. Alex is a testament to the BMW brand and because of him I would recommend dealing with BMW Peabody in your search for a new or pre-owned BMW. Make sure to request Alex specifically.

kmlacey

Jul 31, 2010

This is my second BMW lease. I have worked with Jamie on both and have been more than happy with his ability to get me what I want. Jamie is personable, professional and above all knows the cars and what his customers want! I have never dealt with anyone that made me feel like I was his most important customer. How many times do you make such a big purchase, have it delivered to your house, and get a big bouquet of flowers to go with the deal!!! Jamie and BMW of Peabody are terrific and I have no desire to ever purchase a vehicle with anyone else!

peabody321

Jul 24, 2010

They tried to sell me 2010 5 series with 10K miles on it which was previously damaged in the accident and fixed (front and rear). I asked multiple times for a full disclosure of this car and if it was fixed or had any body damage and didn't get an answer until the day of rescheduled delivery when after I pushed and pushed they finally told me that it's been in the accident.I can not believe they didn't know considering they own the car and had it fixed, but even if they forgot it why no one acted on my multiple requests and emails regarding full disclosure, that's just unbelievable.Now, as a result of this I'm stuck becaue my lease is over next week and other BMWs I was looking at some other places got sold while I was waiting on this deal to finilize.Seems like if you don't push they won't give you all the details and it's not something that shows up on carfax because they paid for repair out of their pocket without getting insurance involved. That's just terrible considering they are selling BMWs and not some 3K used cars.

mmpayne

Jul 24, 2010

When I first went in to see Jamie McCoy, I knew right away that I was being taken care of by someone who really wanted to help me feel comfortable about such an important purchase. It helped so much to have someone who understood how stressful it can be to make a decision about what car to buy. Jamie was patient when explaining details and truthful when answering questions - a rare trait in car sales. He ended up contacting me on a SUNDAY about a car he knew I would love and made sure I was the first to see it. It was the car of my dreams and he made it happen. I would recommend Jamie and Peabody BMW to anyone considering buying a car. They will show you that you CAN have the car you always dreamed of.Marth M. Payne

abarletta

Jul 2, 2010

Chris knows BMW like the back of his hand. I would refer anyone to him no matter what type of car/ truck they are looking for. He has sold me 3 cars and I have never been happier with my new BMW! Thanks Chris! You are the best BMW sales associate by far.

ldimella

Jul 2, 2010

My Father had bought his BMW from Jamie McCoy and could not have had better things to say about Jamie, so when I was looking for a new car, he immediately told me to go see him. Jamie is so outstanding at what he does that in our sales team meetings (i work in real estate) I use Jamie as an example of how I want our sales team to treat their clients. I don't know too much about cars, and I am very forgetful about when things for me are due in for service cause I'm constantly worrying about our clients deadlines and needs, but one thing I dont worry about is my car, cause I know Jamie will be on top of it for me. He calls me up, tells me my car is due in for service, and then says he will come pick up my car, drop off a loaner, and then bring my car back the next day. I mean how much better than that can you get! He is so friendly and knowledgebale, that it is a such a pleasant experience every single time I speak with him. I recommend him to everyone that tells me they are looking for a BMW. He is by far the best, and if you are in the market for a new car, go see Jamie, he will not dissapoint you.

mjberno

Jun 20, 2010

This dealership has outstanding client service and strives to exceed expectations. I would recommend this dealer sales personnel to anyone who is interested in having a pleasant car buying experience. During my car search I visited several other dealerships in the area and BMW of Peabody was head and sholders above its competion. It is worth the short drive to Peabody for a visit.

BMW4NOW

Jun 2, 2010

I've only ever done business with one other BMW dealership in my area and it was a good experience. But BMW of Peabody won the day for our third BMW lease car and the second in a row from Peabody. From my initial contact with the sales manager to the personal attention given by our client advisor, we knew we were in good hands.Kevin, our client advisor knows the product line exceptionally well. Whether it was a particular option we were considering or just the match up of interior and exterior colors, he was right there to guide us. There was never any pressure to steer us in one direction or another. Just great patience in helping us get to where we wanted to be.One of the most remarkable things about this purchase experience was that we didn't need to go to BMW of Peabody until our new car was ready for pickup. Everything was done via email or by phone. To me that shows a level of trust not just with the BMW product, but also interacting with folks that I knew I could rely on. No surprises, no hidden agenda, just great service from start to finish. For us it's good to know that there are still professionals in the car business who pride themselves in treating people with respect, patience and kindness. Who said buying a new car is a headache? I know where my next BMW is coming from, how about you?You're welcome,JK

Nickie19z

May 31, 2010

I typically hate going into a dealership to purchase a car. However, working with Jamie McCoy and BMW Peabody was such a great experience. I worked with him twice w/in a 6 month period and each time the process was seamless and easy. I would highly recommend working with Jamie and purchasing your next Bimmer at BMW Peabody. Also, the Service department is professional and knowledgeable. My family has been working with Rob Hannafin for many years, as well as Anthony DiStefano (BMW Tech). They never try to get more out of you than what is needed. The car comes out running better than when it went in. All in all a 5-Star Dealership.

j85man

Apr 19, 2010

Upon purchasing my second CPO BMW from BMW Peabody a 2007 335i, I was very disappointed with the vehicle. I would strongly recommend that anyone looking at a 335i take a second look at other BMW models first. My problems have to deal with a skip in the motor a miss, stumble when sitting at a light or idling. I had the car to the dealership twice where the problem was confirmed. This is the tough part, no one at BMW wants to fix it. BMW corporate in NJ, says if the check engine light does not come on it is normal. The dealership head technician says if the car was an automatic I would not feel it. I have had six BMW's and this is the first straight six cyl. engine with a miss or stumble. All I wanted was a vehicle that I could have for many years. This one is not up to the standards of the ultimate driving machine. My 335i is not a pleasure to drive. Also, the family feeling I once had such high regards for at BMW Peabody is hurt. I can only hope others that read my story take a second thought in buying a BMW 335i. Sincerely, Stephen Erickson, BMW CCA Member and longtime BMW Peabody customer.

mwalsh9762

Apr 17, 2010

Vin did a fantastic job helping me and was professional, friendly, speedy and shows great customer service. I highly recommend BMW Peabody and will only trust them with my car. The facility is clean, comfortable and the staff is courteous too!!!

Bertha

Apr 15, 2010

I have been working with Jamie McCoy for five years. My 325 convertible was a surprise 50th birthday present. Jamie continues to provide the most outstanding customer service...like I had bought the car yesterday. Every year without fail,Jamie comes to my home, provides me with a loaner, and arranges to have my car serviced. He is always pleasant, accomodating and professional, and REALLY knows his product!Peabody BMW is a great dealership. We bought a five series ten years ago. The entire staff is terrific, and I would reccomend them to anyone interested in purchasing a BMW.

hfinn

Apr 5, 2010

I just bought a new diesel X5. This was my first experience with purchasing a BMW and we chose BMW Peabody because of their customer service, knowledge of the product and willingness to work with us on price. Kevin Barkhouse was my client advisor and he was GREAT. Kevin was very friendly, extremely professional and very knowledgeable about the product. Moreover, Kevin went out of his way to secure our business. We had initially contacted another dealer and were going to bypass BMW Peabody but Kevin made it clear that he wanted to work with us. My overall experience was GREAT. I love my new car and will be a lifetime BMW owner. Thank you, Kevin!

tgallo

Mar 24, 2010

This was our first experience with BMW and thanks to Jamie McCoy it was a very positive one. My husband and I are extremely impressed with his professionalism, attention to detail, and personal touch! My husband was looking for a new car. He had been to other manufacturers' dealerships and was still undecided when we walked into BMW Peabody and met Jamie. Jamie asked some questions, of course, but mostly he LISTENED. As we were test driving the car we thought we were going to purchase, Jamie recalled an identical car that had just come off a lease which had more (and better) features. It was still being certified, but Jamie was so reassuring and trustworthy that we decided on that one. A few days later, my husband was handed the keys to his BMW and I was handed a beautiful bouquet of flowers. Since then, Jamie has been very pro-active in seeing that we are completely satisfied, from helping to set-up the various functions/menus to getting the car serviced. He has even gone so far as to pick-up and deliver the car to my husband on location. That is dedication and customer service!

rjmoro

Mar 12, 2010

Kevin Barkhouse made my first BMW purchase a fantastic experience. Kevin is extremely knowledgable about the various models and features. I was particularly impressed by his professionalism and patience answering many questions on several different occassions. He was also extremely responsive, promptly responding to all emails and phone calls. I really couldn't have asked for more in terms of a sales experience and ended up completely satisfied with my purchase. I wouldn't hesitate to recomend Kevin Barkhouse to friends and family.

bmarch

Mar 4, 2010

Jamie is the most dynamic person we've ever encountered during the purchase process of a vehicle. We love this dealership; I've had great experiences with service in the past. I just leased my 2nd BMW from this dealership. Jamie McCoy was extremely responsive, fast, and paid attention to all of the details. He's an extraordinary sales consultant. My husband and I signed the papers without even looking at the vehicle. I look forward to working with him in 3 years when my current lease expires.

mjacobs

Jan 29, 2010

Jamie is a pleasure to work with. He comes across as caring and very trust worthy. I typically hate having to purchase/lease a new car. My experience was painless; from picking out the car, the add-ons to the lease terms. I would recommend Jamie to anyone interested in purchasing a BMW.

wlw3

Jan 11, 2010

About a year ago, my wife bought a 328xi from Jamie McCoy. We had found the car on BMW's web site and went to see it in Peabody, thinking we may purchase it on our initial visit, if it was as represented. By chance, we met up with Jamie and he could not have been more helpful. It turned out the car was just in off a lease and not actually on the lot, but Jamie drove us over to another location so we could see/drive it. The car (and Jamie) impressed us so much we bought it on the spot. After a few days, the car was fully detailed and delivered to us in Chelmsford, personally by Jamie, complete with a huge bouquet of flowers. Talk about service!!Even more impressive, Jamie called last month to remind us that the car was due for an annual service and then brought a loaner to Chelmsford and picked up the car. While he serviced the car he also had the car inspected and even filled up the tank. After returning the 328, Jamie then offered to take my Z4 in for the same treatment, even though I had purchased it from a different dealer. We couldn't be happier with the service, and in particular the attention paid by Jamie. He's the best!!

rsleonjr

Dec 21, 2009

Kevin was the most helpful,and knowledgeable sales person I've ever worked with. I will recommend Kevin to all my BMW loving friends. Kevin is great,Kevin is great,Kevin is great,Kevin is great,Kevin is great.Now the description is 250 charscters long.

BSMD

Nov 30, 2009

A perfect rating for a perfect car buying experience! My husband and I had 2 leased BMW's close to lease termination from a dealership more interested in sales than service, in their profit margin over customer satisfaction and convenience. We returned the 328xi, bought out the 540, and purchased a new 335xi within several hours and picked up both vehicles 2 days later. From start to finish customer service, convenience and satisfaction was placed at the forefront of the transaction. Rick Belgiorno and BMW of Peabody have created the ultimate car buying experience for the ultimate driving machine. And the wonderful thing is, they truly care that we are happy with our purchases. Extremely professional, knowledgeable, efficient and comprehensive attention to detail ensure that we will be lifetime customers!

lbowen6

Nov 4, 2009

Excellent service. I walked in with a specific vehicle in mind that I had seen on the website. Within 45 minutes, I had driven the car (2007 530 xi) and purchased it. It was the best car buying experience I have ever had, bar NONE! A smooth, no hassle transaction. Thank you!

mishpoole

Oct 31, 2009

I bought my 325 wagon from Jamie McCoy. His customer service and attention to detail is second to none. I found the purchase experience to be smooth and trouble free. I even received a bouquet of flowers when the car was ready for me to pick up. Even more impressive is the service post purchase - Jamie called me to remind me that the car was due for a service and then proceeded to pick up the car and deliver it back to me within 24 hours, leaving me with a 5 Series loaner to use. While he serviced my car he also had the car inspected for me and even filled up the tank. Now that is service! For me this is even more valuable than the purchase experience itself.Highly recommend working with Jamie.

crschena

Oct 27, 2009

I appreciate the personal attention provided by Jamie who I dealt with initially in my purchase, and who has been attentive and pro-active since being a BMW customer for servicr related matters.I would recommend this dealership in the future and intend to go back there for future BMW purchases.

Kash

Oct 2, 2009

We bought a car a couple of months ago and I'd like to note that Kevin was absolutely great. We went in to buy a fully loaded '07 328xi still under factory warranty (and all the CPO warranty remaining). Kevin was both very help full during the test drives and answered all the questions we had both about the car and service options. We never felt rushed nor was there any salesman tactics to try and up sell or give us something we didn't want.While we were bargaining on the price, he was up front didn't play the usual dealer games (we had been to Herb Chambers and Norwood before hand, both were less then stellar to say the least). We settled on a price and they agreed to hold the car for us till the following weekend. In fact, Kevin was nice enough to come pick us from Arlington (about 25 miles) on the day of the delivery.All in all, great service, very courteous and highly professional - I'd recommend Kevin and BMW Peabody to anyone.

bayernstern

Sep 23, 2009

The sleaziest sales staff I've seen in a long time. Ive explained that I was an existing customer and that I was seeking a good deal in a new car, after all they would get to service my car for years to come and they would make money in the process. Do you know what Vin McCauley replied? Yeah, I know that, but I personally dont make any money out of servicing your car. In summary, the dealerships sales staff dont care about customers, or about their own employer (dealership) whatsoever. They only care about their own sales commission. I recommend shopping around anywhere but in this dealership. Awful experience!!!

ChuckXI

Sep 9, 2009

I recently purchased a CPO 3 Series from BMW Peabody. It was my first BMW purchase. Unable to decide between a 3 Series sedan or X Series SUV, I test drove both. Jamie was extremely helpful pointing out the advantages/disadvantages of both vehicles, but never subjected me to the "hard sell". There was never a hard sales pitch or pressure to purchase a vehicle. Jamie is the true professional, he knows when to talk, and when to let the car do the talking.In addition, during the purchase and subsequent paperwork process all other members of BMW Peabody were professional and courteous. It was a great experience!

Cassie21

Sep 8, 2009

We came up from Wareham, Ma to look at a 325i that we saw online. Going in we expected the usual "car salesman" pitch, but received the opposite. Our Sales rep was professional, friendly and answered all/any questions that we had. The whole experience was like no other that we had ever received!!! It was a no hassle, fast, stress free transaction. Who knew buying a car was so simple! Even the financial adviser was great to deal with. We truly did get the BMW experience and are in love with our new car! Thanks Flavio and Dan for making our first and definitely not our last BMW purchase enjoyable!

anoopc

Sep 2, 2009

Matt Heffron continues is one of the best service advisors I've dealt with at ANY dealership. He's prompt at setting up appointments, great at making sure everything is in place, and calls you promptly when service is complete or requires additional attention. Thanks for making the service experience the best!

kpf

Aug 27, 2009

Jamie, our client advisor, was very knowledgeable about the different models and financing options we were interested in. He was extremely helpful in arranging test drives--even bringing the car to our door to give the model of our choice a final test before agreeing to the purchase. The delivery went very smoothly with the car in perfect condition, a full explanation of all operations and even a wonderful thank you present from Jamie for doing business with the dealer. We have leased other vehicles from this dealership before and have been very pleased with the sales and service experiences. For our next car, a call to Jamie will be the first call we make.

mpapell

Aug 21, 2009

Jamie was a consumate professional throughout my buying experience. He was responsive, infomative and always answered calls immediately or returned messages promptly. He treated me as I was his #1 customer. Great experience. Great Client Advisor.

mike25

Jul 29, 2009

Corey Dylengoski was the best salesperson I've ever dealt with. He's smart, knowledgeable, attentive and just a great person. I will be referring many people his way. Dan was fantastic as well on the money side of things. He broke it down and made everything very easy to understand.

GEEGEE_MA

Jul 6, 2009

Tried to do a bait and switch. Saw an internet ad and called. Internet guy said it was available. Said I would get there within the hour and he said he would get it ready for me. Well guess what happened? I got there within the hour, got handed off to a sales guy, the guy tells me that the car was sold and delivered. I said WTF??? How can a car get sold, plated, registered and insurance bindered within the hour? Impossible and on top of that on Saturday??? BS!Tried to pawn of a similar priced car within way more miles. Ain't having that! Being open and honest would be expected from such a higher end dealer. Just being straight forward and saying that this guy was mistaken and the car has already been sold is perfectly acceptable and we would have moved forward but compounding the error and saying that it was sold and delivered within the hour is unacceptable.

jeffco55

Jul 3, 2009

I purchased my first BMW, a used 2005 330ci coupe, from BMW Peabody a few years ago and couldn't come away from the experience with one bad thing to say. My salesman, Frank, was extremely professional and polite throughout the entire process. Another customer was seriously thinking about buying the same coupe that I wanted (they actually came in to buy the car an hour after I had already signed the P&S), but Frank did not disclose any of this until I finished signing all of the papers because he didn't want to pressure me into buying the car. When I came to pick up the car, they spent a good 45 minutes getting me familiar with all of the controls and answering all my questions. I've been back periodically for servicing and to test drive some of the newer models and I get the same friendly service every time.

DRUlwick

Jun 29, 2009

Jamie and this dealership came highly recommended by family members. I was not dissapppointed. I recently leased a new 3 series. Jamie is very straightforward and easy to deal with. The car-buying process was as easy as I could have expected.I would highly recommend BMW of Peabody and Jamie McCoy in particular.

howarda8743

Jun 5, 2009

I went to BMW of Peabody after a less than acceptable experience at a BWM dealership 2 miles from my house. I had such a great experience in Peabody that I have recommended Jamie to two friends who also bought their BMW from him. He and the dealership really go out of their way to make sure you have a first class experience. They also take very good care of you once you leave.

myersme

Jun 2, 2009

After visiting 2 other local dealers, I found that the service from Jamie McCoy at BMW of Peabody far exceeded the caliber of the other dealers and their employees. Jamie was helpful and honest from our first introduction. Although my relationship with BMW of Peabody has been brief, I am already extremely appreciative and overly impressed with their level of service. I would highly recommend Jamie and his colleagues to others interested in purchasing a BMW.

jpvemail

May 28, 2009

I bought my new 2009 BMW 328xi from the BMW Peabody location and have to say this is the first time I bought a new car at a dealership and actually enjoyed it. Most dealerships have reputations for making the experience a nightmare, but BMW Peabody was absolutely wonderful to work with. They did not pressure me, spent a ton of time with me to explain my options and the various vehicles I looked at, and were easy to negotiate with. The closing process was quick and friendly, and they delivered the car personnaly to my residence the following day while also accompanying me to the town hall to ensure I had no trouble getting it registered. OUTSTANDING place to buy a car and I highly recommend you check out this location if you are looking for a new or used BMW. Special thanks to Dan Chase, my salesperson, who was a true pleasure. I don't think I would have bought the car that day without the people that were there to make the experience so great.Thank you!

Andrei

May 27, 2009

I have brought my car in for service on several occasions. Some for regular scheduled maintenance, once for "weird," intermittent "problem". Everyone on staff took time to listen and were willing to go beyond my expectations to make things right. It's refreshing to feel that service staff is there to serve customers. I have spoken to more than a few people there, and I can't single out anyone in particular for praise because everyone had done his/her part. While any company has at least one person who is friendly and has a great attitude, consistency of experience over long period of time is the real differentiating factor.

souzar

May 26, 2009

I ordered an '09 335i from Kevin in early April. The car was in production within a few days and arrived at the dealership in mid-May. (I think the process was under 6 weeks which is truly amazing). Knowing I was interested in the entire process of ordering the car, Kevin would send almost daily status updates. Kevin went out of his way to let me take delivery on Saturday. This let me show off my car to family and friends at memorial day cookouts. It was great.There are a few cosmetic changes I wanted to make to the car and Kevin has been a great help with ordering the parts and recommending places.The price was fair with 0 hassle. Their fees are very reasonable (almost 30% less than the documentation fee I paid for a new Civic recently). Overall, it was a great experience. I'd expect good service when spending the money a BMW costs but I'd say Kevin went above what I would have expected.BMW of Peabody is about a 25 mile drive from my home. I think it is worth the drive especially since their service department will give out car loaners without hassle.

adamparalta

May 14, 2009

My experience with Jamie McCoy at BMW of Peabody was spectacular. I special ordered my new vehicle and Jamie kept me up to date with the progress the car was making at the factory, in transit and at the dealership. During the sales process he was very professional and always upfront and honest about exactly what he could do for me. It was the most enjoyable experience I've ever had buying a vehicle, he made it extremely easy and I never had to worry about getting ripped off.

mbond4653

May 1, 2009

We have been a customers of BMW of Peabody for 11 years and in all this time this dealership has never disappointed us either in service or sales. What we do find is when we compare our experience at BMW of Peabody to other dealerships, the others do not make the cut. In sales Jamie will find the car you want at the price you want to pay. And in service, Kay will make sure your car is working to perfection.Sincerely,Mona and Bruce Bond

circle4

Apr 20, 2009

My son and I recently went "shopping" for a car for me and ended up at BMW Peabody. We never have experienced such outstanding customer service as we did there. Kevin Barkhouse couldn't have been more professional. He answered all questions thoroughly, was very friendly, offered helpful suggestions and took his time with us. There was absolutely no pressure to buy. His overview of the car I purchased (a Preowned)was extremely thorough. The car itself was so immaculate you'd think it was brand new.Kevin has since called and offered his services. My son and I are so impressed with him. He certainly is an asset to BMW Peabody. Can't praise them enough.

ccreb21

Apr 11, 2009

I have never had a worse experience at any dealership. Unprofessional and unhelpful. From the moment I walked in, the staff were unwelcoming and did not attempt to work with me to simply see a car I was interested in. I was told, "there's some on the lot." I was even encouraged to visit other dealerships and maybe find other cars of interest! Wow! After emailing the gen mgr Vin of my experience, he in fact emailed to apologize but alluded to the fact that "if my experience was in fact true" he would like to action. I would never recommend this dealership to anyone - buy elsewhere!

Pauken4

Apr 3, 2009

I recently purchased a 2009 BMW 535xi.My experience with BMW of Peabody was excellent. My sales associate Dan Chase was extremely knowledgable, easy going and a real BMW enthusiast himself. Having done my homework and had prices in hand from competive dealerships, BMW of Peabody was willing to match my best offer without any sort of hassle. From that point of ordering my car to delivery six weeks later, I continued to receive excellent service on my purchase. Dan made himself available for questions and concerns that arose as my car made its way through the BMW production machine. He also served as coordinator of the team working on the delivery of my car. Questions regarding Parts, Service and P&I were expertly directed to those team members working with Dan on my car.At delivery, Dan's knowledge of my car and instruction was exceptional. I was left with the feeling that I had just spent six weeks dealing with a highly accomplished professional organization. This professionalism has continued early ownership experience.I can not imagine any one of the other dealerships that I visited prior to selecting BMW of Peabody to be as detail oriented and jointly focused on true customer satifaction. Thank you Dan, Rob, and Jack.E.C.Boston, MA

annalisadipalma

Feb 24, 2009

I have just leased a second BMW, and the decision this second time around was even easier for me than it was the first time. That positive experience is thanks to Jamie McCoy - he is the most professional and hard working (!) 'sales guy' I have ever met. He is anything but your typical sales guy. Jamie is working night and day to ensure that his customers are taken care of. The personal service we received from Jamie during our first lease term was amazing. Jamie came to our house to drop off and pick up our car when it needed to be serviced. He offered to come to the house with the paperwork on this most recent lease signing. When we came in to consider leasing another BMW, Jamie met with us on a Sunday. I particularly like the way in which Jamie keeps in contact with his clients - he is not pushy nor aggressive, quite the opposite. Helpful, friendly, informative, organized. He sent us notes from time to time during the course of our lease and checked in by phone a couple of times as well. As a result his name always stays at the top of our mind when we think of BMW. While these BMWs sell themselves at a certain level, the pricing is not necessarily what you'd call rock bottom. :--) HOWEVER, if you are a busy person (as we are) and you are looking for the real deal on what you're buying, you should buy/lease from Jamie in Peabody. If you're looking for a seamless/smooth, professional and friendly experience (for the duration of the time you own/lease the car!!), again I urge you to go and see Jamie McCoy at BMW Peabody. Thanks Jamie!

gg083

Feb 24, 2009

BMW Peabody is by far the most professional, courteous, knowledgeable and competent dealership I have ever seen for any make of car. (I have purchased 2 vehicles here.) It is a fine line to walk to be engaging and responsive, but not intrusive or pushy, and this dealership does it well. Jamie McCoy exemplifies this spirit. I was looking for the best car for the money (i.e., recent model year, low miles, good interior). I did not care about options (except for heated seats) or even whether it was a 3- or 5-series. Started looking in Dec 2008 and Jamie was incredibly helpful and answered all questions I had within hours of my call/email and never tried to sell me something I did not want. But when I did have questions, he answered them comprehensively and honestly, even telling me that I really did not want a car that I thought I did for reasons I had not considered. (Turns out he was right.) He could have made a quick sell, but took a long view of our relationship. When I eventually found the car I wanted it was still being certified and was not on the lot. Jamie drove me to the off-site service center to look the car over. Unfortunately, it was purchased by someone else sight unseen prior to getting back to the lot. Jamie helped me avoid this issue again but did so without being pushy. In fact, it was not until Feb 2009 that I saw another car I liked even after scanning the inventory daily. We locked this car in with a deposit, but I never felt pressured to accept the car if it was not what I was looking for after seeing it.Basically, Jamie knows when to talk and when to listen. When he does talk, it is not in that stereotypical "sales speak" that anyone can recognize even a whiff of from miles away. He lets the car sell itself and is never patronizing. On a test drive, I am more interested in experiencing the car (sight, sound, smell) and feeling its responsiveness to me and the road. Jamie did not rush to fill this dead air with random conversation. When I asked a question, he replied directly and succinctly. He practically sprints around (literally) to work for you. As popular as Jamie is, he must have many clients but he never leaves you feeling neglected. He will come to your house (if you want) for you to sign paperwork and generally makes your life as easy as possible. I cannot tell you how much this was appreciated since I am very busy. I have heard that he will deliver the same level of service throughout your ownership period (for service, repairs, etc) and I am looking forward to that.BMW Peabody may not have the absolutely lowest price in the area on first look, but they are upfront and honest. I have purchased 2 BMWs from them and each time I considered Herb Chambers in Boston since they appeared to have lower prices. (Actually, prices are similar on closer look and customer service is terrible. That is a subject for another post. I have actually had a Herb Chambers salesperson light up a cigarette in a car while I was test driving it after having me wait 25 minutes for him to disappear for who knows what reason and then walk me through the mud to get to the garage.) But even if Herb Chambers was cheaper by a few hundred dollars, you get what you pay for. If Herb Chambers is the volatile girl you flirt with, BMW Peabody is the nice girl you marry.

Higgs1

Feb 7, 2009

I live in southern MA and peabody is about an hour 15 minutes away, but I saw they had a used 330i with all the options/colors I was looking for, so decided to give a ride up and see for myself. I had been in contact with Kevin prior to going up and he was very knowledgeable and continuously emailed me back promptly about any questions/comments I had. Once I finally got up there to test drive we were a fair bit off on the price, but he was very very friendly and helpful, unlike most Client Advisors I've dealt with before. I'm only 23 years old and when sales people see me looking at "higher end" vehicles and such most give me attitude and brush me off. Kevin did none of the sort and treated me more like a friend than a customer. After arriving home and emailing him thanking him for the help we ended up agreeing on a lower price, which I accepted. I set several dates up to come back up to sign paperwork and take delivery but with several Snow storms here and there we ended up pushing the date back several times. He was very understanding, even caring, as he noted that driving the car in the snow was not really recommended and he did not want to see me go home in such conditions, especially in the long drive. All along we exchanged emails, as I had a LOT of questions about the warranty, which snow tires to get, maintenance, and BMW in general. He replied to every single email, and almost immediately at that. It made me wonder if he ever got a day off for himself. I finally got to go back up this past friday and he was there waiting and smiling. He had the car detailed, registered, and inspected all set to go. He gave me a very thorough go through of the car again, to show me every little intricacy and it was an excellent experience. I kind of wish I had more questions so I can continue to exchange emails lol. I feel like I did not only buy a new vehicle, but made a new friend in the process. Kevin is an amazing Client Advisor & I would not hesitate to drive up to work with him again, or to vehemently recommend him to others.

jpmoreton

Feb 2, 2009

While BMW of Peabody came highly recommended,they have exceeded my expectations of an outstanding dealer experience. I have been driving BMWs for 30 years and have dealt with several dealers...none came close to delivering the quality of customer service and commitment to customer satisfaction I've experienced at this dealership. Jamie McCoy's preformance redefines professionalism and customer care! I recommend him and the BMW of Peabody team without hestation.

Thad1111

Jan 31, 2009

I was referred to Jamie McCoy from a colleague who said he was the best - and that was absolutely the case. I hadn't bought a car in some time and wasn't sure what to expect. What I got was a no pressure, friendly, knowledgable experience. Jamie, Vin and Jack were very accomodating with my schedule - even being available after hours to answer my questions and process the paperwork so I could take delivery late on Friday night. I have already told family and friends about my experience and know that when I need another car, there is only one place I will be dealing with.Thad W.

japrocopio

Jan 28, 2009

Both Kevin and Vin were both very professional and friendly to work with. It was a relaxed atmosphere with no pressure to buy put on us. Vin was very thorough and honest in telling us all about the history of used car that we were interested in. Kevin was very thorough and patient in teaching me all about the features of the car after I purchased it. It was a very pleasant "car buying" experience and we were very thankful for the time they both spent with us. The price was also very, very good!

hsk617

Jan 15, 2009

We've worked with Jamie before and we choose to work with him and this dealer over much closer dealers because of the service and overall ease of experience that we enjoy here. We just purchased our second pre-owned car and Jamie was so accommodating as to pickup, scheduling, plans for trade-in and all of the details surrounding our purchase. We're incredibly pleased with the professionalism and service that Jamie provides.

JoeNAmy

Jan 9, 2009

Jamie McCoy was an absolute pleasure to work with. He was able to provide us with answers to all the questions we had, and even after the sale, continued to stay on top of us checking in on how our car was performing. He is extremely professional and has a great deal of knowledge of the product. Most importantly we did not feel as if he was pushing a car on us but rather he allowed us to buy a car that fit our exact needs. We will be sure to buy our next car through Jamie McCoy.Our only question is how much does he work... we ordered extra parts and he delivered them to us on a Sunday night!!! He seems to work very hard and loves what he does.

paladino

Jan 9, 2009

BMW of Peabody has always had a great reputation and I found out why first hand. I recently leased a 2009 535 XI through Chris B. Chris was referred to me thru a repeat customer and I found him to be thoroughly professional, knowledgable and accomodating. I would recommend Chris/BMW of Peabody to anyone in a heartbeat.

mwirvin

Jan 7, 2009

I have always received over the top service from your team and from Jamie McCoy in particular. Jamie keeps me informed of upcoming service issues and other matters and, in this case, took care of things when I was buying my car out of its lease. As always, Jamie bent over backwards to accomodate my schedule and timing and made the entire process painless and actually enjoyable. He kept me informed about the process at all times, had everything ready to go when I got there to sign documents, drop off my car and then pick it up after certification and plating, and he and Wendi worked together very well in finalizing everything and getting me on my way. The car looked brand new when I picked it up and I was very happy with the service I received. There are not many businesses like yours where it is a pleasure to visit and where you feel as welcome as you do at BMW of Peabody. In my opinion, Jamie is key to that feeling and atmosphere and I would not hesitate to recommend him to anyone thinking of buying a BMW. Certainly, when it comes to me buying a new vehicle, we will be back to see Jamie without hesitation.-Mike Wirvin

galsjeffrey

Jan 3, 2009

Buying a new car is not my favorite thing, especially when I was very happy with the one I had. However, given it was a lease, it was time to get into something new. Even though we loved our BMW, we thought that we might try another brand. After a few visits to a number of other dealers, my head hurt! We should have just not bothered. Coming back to BMW in Peabody, MA and having Jamie McCoy"s help was what we should have done in the first place. What were we thinking!The entire process was very customer friendlyJamie just made it easy! Not only did we get a new car but I did not even have to drive my returning car in for the inspection. This has been a tough year on many levelsthanks to Jamie for making this process not be one in the tough category.Given the economic conditions, caring for your customers will go a long way.

clynne

Dec 20, 2008

BMW of Peabody was a positive place for me to buy my new car. Kevin Barkhouse has the distinct personality of being assertive but not pushy when it came to selling me my car. I was very impressed with his knowledge of the car, its options, and which options were best for me. He has a magnetic personality and a good sense of humor. He stayed in touch with me every day until the car arrived and until I received the car. I feel I got a pretty good price on the car and we were able to negotiate a bit. The most important thing about this dealership is its quality of work. They exude excellence in every way. Not only is their product excellent but their approach in selling it to you is the same. I picked my car up in the middle of a huge snow storm. I felt Kevin was as nervous about the snow as was I!!! When he saw me off with my new car he was proud and devoted. I guess, to sum it up, this dealership combines excellence and professionalism with small town caring and concern and I would recommend this dealership to anyone wanting to buy a quality car from a quality dealer.

beemergirl

Dec 16, 2008

My overall experience with the dealership was one of utmost professionalism and my buying experience a total pleasure as well! I fell in love with a 328i coupe that I saw on-line. I had been researching various dealers to see what they offered, but friends and work colleagues emphasized that this dealership was the ultimate in service.I took the car for a test drive and decided to purchase it that day. Kevin Barkhouse,was a pleasure to work with and keeps in touch with me via email to make sure all is well. I was very impressed with everyone at the dealership and with the level of service I receive from them.My husband is already looking forward to our next BMW, I would most definitely recommend BMW's and BMW of Peabody.

j85man

Dec 15, 2008

In these times of change and a tight economy, it means a great deal how you look at a large purchase such as an automobile. The men and women at BMW Peabody make you feel very much like family. In every aspect of the purchase of my certified pre-owned BMW I was made to feel very much at ease. Upon the commitment of the purchase price that was negotiated, I was treated very professionally. My Salesperson. Mr. Dan Chase, went out of his way many time to call me, answer my phone calls and even made time for a second test drive. I was introduced to my finance person and my service representative. The experience was one I had never felt or seen before in purchasing a vehicle. The transaction to finalize my purchase was very well detailed, I had to do nothing except sign and drive. All Registration and Insurance work was done for me. My car being used had a few minor scratches that were brought to my attention before taking ownership, and this is where the dealership goes way beyond my expectations. A loaner car was provided to me at no charge and the car was detailed to perfection. I look forward to many happy years of ownership. I highly recommend the family of BMW Peabody for the purchase of a new or used BMW, it is an experience you will not believe. I Thank the men and women of BMW Peabody for making me feel like a member of their family. This is another reason BMW is the Ultimate Driving Machine.

toddk40

Dec 15, 2008

Great dealer. Scott was very straight forward. No long waiting while he had to speak with the manager. Great time to buy a car right now, especially the certified preowned. I got a certified preowned 3 series convertible. Car was in mint condition as described and advertised.

Loumidis

Dec 15, 2008

Corey Dylen was the most responsive and professional salesperson I have ever met. He made the transaction very smooth for me and I consider myself a difficult customer. I told him the price I was willing to pay and he did an extensive search for me, found the car I wanted and gave me the best price. By-the-way, I was shopping between 3 other dealers and the service I got from Corey was the best.Anthony

jdishman

Dec 14, 2008

The team at BMW of Peabody made a typically stressful process a very pleasant experience. I relocated from the Boston area down to North Carlina several years ago and I have not been able to find a dealership down here that is as customer-oriented. As a result, when I needed to purchase another car, my first choice was to work with BMW of Peabody. Within two weeks of the first call describing my ideal car, I was driving my 2006 325xi back down to NC. During those two weeks, they emailed me pictures of cars they thought I would like based on my description along with what they considered the pros and cons of each car. Because I have always had such a positive experience with this dealership, I trusted their opinion and bought the car sight-unseen. I would highly recommend Marshall Cabot and his team at BMW of Peabody if you are looking for a dealership that truly values their customers.

cremare

Dec 13, 2008

I was looking to buy my first car and Corey went above and beyond to make sure I found one that was right for me. Since it was my first time looking for a car, I did not know what to look for, what I needed, quality, price ranges, etc. I put all of my trust in Corey and he found me the perfect car. After figuring out what would be best for me, Corey called me about a recent trade-in that he thought I would be interested in. It was just what I was looking for and I brought it home with me the next day. Corey was beyond helpful. He sat in the car with me and showed me every button and every little detail I should know about. He has called a few times to follow up and make sure everything was going well (which i greatly appreciated). I couldn't be happier or more satisfied about my first experience looking for a car and I owe it to Corey. He is a fine salesman and I would recommend him to anyone looking for a car.

ChrisConnBMW

Nov 19, 2008

Jamie McCoy is like no other!This is the second BMW I've bought from BMW Peabody. And although the first experience was well above average of any other dealership in the area, my second purchase this time from Jamie set a new standard! I've since recommended 3 other people to Jamie all who have bought cars from him. The car I bought from Jamie started out a lease that I then decided to purchase. Jamie went above and beyond to make sure everything on the car was perfect when he delivered it to me with the title. I haven't since I met Jamie had to set foot in the dealership, unless to see what the new models are, as Jamie picks up and delivers my car. Service I didn't know existed outside of the 100k+range. See Jamie McCoy.

rniceforo

Nov 18, 2008

Jamie McCoy came through with flying colors. He did exactly what he said he would do if and when I needed service, and he certainly camethrough with his promises. I cannot praise him enough for he certainlyhelped me in times of stress. And as I explained to Jamie that if Iwere in any other vehicle other than a BMW, I know I would have tipped.So thank you Jamie for helping me in times of stress and thank you BMWfor your fine performance. Rosalee Niceforo

maderjm

Nov 14, 2008

I purchased my vehicle from Jamie McCoy and since that time, the services he has provided are superior. I would recommend Jamie without reservation. I have never experienced better service from any other sales professional and I will most certainly be buying my next vehicle from him.

rniceforo

Nov 14, 2008

I had never experienced this type of sercvice before. Jamie McCoynot only promised excellent service, but his personal touch andthoughtfulnes was far beyond anything I had ever experienced before. My husband and I have the greatest praise for your dealership andemployees like Jamie McCoy. Thank you, especially Jamie. RosaleeNiceforo.

ffiricano

Oct 27, 2008

Something you should know . . . . . . about Jamie McCoy!Anne & I have been a two Mercedes family since 1981. In all those years, we had been loyal to the service manager of Smith Motors Haverhill.Since making the switch from Mercedes to BMW in 2003, we began to truly recognize the difference in service styles. Matt Hefron had taken great care of our needs.When my wife needed a new car in October 2007, she was torn between the Mercedes 430E & the BMW 5 XI. While you may feel somewhat bias towards the BMW, the real decision between the two came right down to good salesmanship. Jamie McCoy was not hard sell but managed to listen to our needs and sold us on service.Most recently, Jaimie came to pick-up Annes car for its 1-year service; which in itself is a tremendous convenience. Coincidentally, her Mass. Vehicle inspection sticker was about to expire and she said: I wish I had remembered to ask Jamie to get a new sticker for me too . . . I thought she was being a bit unreasonable . . . . . . much to our surprise, the sticker had already been replaced.Its the little things that go a long way; and you can rest assured we will not only refer Jamie to our friends; we will continue to think of Peabody BMW first. Hes the best!Thanks for all you do! . . . and special thanks to Jamie for the great service!

cazcar

Sep 29, 2008

My car was due for service and Jamie goes above and beyond in that he personally picked up my car and delivered me a loaner car to use while my was being serviced. The service department contacted me to make sure that all of my concers were addressed and they completed the necessary maintenance 100% to my satisfaction and in the time promised. Both Jamie McCoy, my salesperson, and Matt the Service person I dealt with, were more than accomodating and extremely professional. As always, it was a pleasure to do business with them.I have recommened BMW of Peabody to everyone I know looking to purchase a BMW.

Tuan Nguyen

Sep 28, 2008

First-time BMW buyer. I was a walk-in customer. Met a wonderful salesman named Mark DiMeo who gave me a test drive of the BMW 328xi. He demonstrated the strengths of the car and how it compared to my 2000 Honda Civic. Afterward, he gave me a great deal on a Titanium Silver 2008 BMW 328xi and got the plates, sticker and registration done in only a few hours. When I came back to pick up the car the next day, he spent over an hour walking me through the electronics of the car so that I would be very comfortable with the vehicle. A+ service and I would recommend him to any other BMW buyer.

wpbrooks

Sep 27, 2008

Jamie McCoy know cars, and he knows the product he is selling in exquisite detail. He was attentive to my concerns and always made himself available to me when I needed his assistance. Everything in the transaction turned out exactly as he said it would. I highly recommend Jamie and BMW of Peabody, not to mention the excellent automobiles they sell.

Alchems

Sep 20, 2008

Over the past several years I have bought five cars from Chris -- he is absolutely the best.Good dealership, great support. Sure, you can save money by going to them last, but to save time, go to them first. Every transaction I have had with them has been terrific. They always have best inventory (or access to), good prices and professional staff.My highest recommendation. Chris is a consummate professional, you will not be disappointed.

dpaparella

Sep 11, 2008

Worst car dealer experience of my life. Two years ago we purchased a new BMW X3 and leased a BMW 325CI convertible. At the time, we were told that if we paid them $ 733. to install LoJack in the leased vehicle, that we would be credited for this at the end of the lease (which was written in as a separate line item next to our deposit amount). Throughout the lease term, we had all the service work performed at BMW Norwood, (the service from BMW Peabody was pretty poor - never returned phone calls, etc).At the end of our lease period, we returned to BMW Peabody. We were told by Rick Belgiomo, leasing manager, that he had "no way" to honor the Lojack credit and we were "out of luck". When asked if we could speak to a manager, he said he "was it" and we had two choices: either leave the car, or drive it home and refuse to drop it off. We drove the car back home and have negotiated with BMW corporate for the return of the car to another dealer.This is not like adding premium wheels or tires (which would not be credited). The addition of a LoJack system helps retrieve a stolen car for the benefit of the owner (BMW Peabody), and we had it fully insured for theft for our own protection.We have also heard from others about this dealership not doing anything at all for customers after the sale is made. They have a huge investment in a new building. Hope they can find new customers to help them pay for it, because they lost our business for good. UPDATE: 11/7/2013 Sales Manager Vin McCauley is no longer with BMW of Peabody (he runs his own business now). His explanation of me trying extort $500 dollars was ridiculous to the point where it still bothers me from time to time. Every few years, when I have a few minutes and I reflect on it, I check in to see what's up with BMW of Peabody's sales staff. My friends who know me agree that I hold onto things too long, but with me, this was just one of those experiences that needed to be addressed.

hsk617

Sep 9, 2008

We bought our 325xi (certified pre-owned) with Jamie in May 2007. Since we live about 30 minutes from the dealership, it was difficult to arrange a time to drop off the car for its annual tune-up. Jamie not only drove down to our house to pick up the car for service, he also arranged for us to have a loaner in the meantime. Pricing was very competitive. We were pleased, as usual, with the service provided by Jamie and Peabody BMW.

bfidellow

Aug 27, 2008

Jamie is the reason I continue to do business with BMW Peabody. Together with Matt, they schedule my service and Jamie picks up and drops off my car. I never have to lift a finger. It's a great service. ........................................................................................................................................................................................................................................................................................................................

pmartino2005

Aug 21, 2008

Jaime provides personalized service for his customers which is one of the little extras that make the dealership stand out as a quality and customer oriented business. All the work is prompt and the communication between dealer and cusotmer is excellent. I highly recommend them for anyone considering a BMW vehicle.

judsonabts

Jul 12, 2008

Far and away the best car buying experience I could have wanted. To read my full review please click herehttp://homepage.mac.com/jabts/bmw.pdfHere is a portion of my full reviewWHY BMW PEABODY Three months since my car was totaled and I was starting to give up on finding the right BMW. I had actually avoided the closest, most obvious solutionthe BMW dealership in Peabody as I made the assumption that its location (on 114 where I have had so many bad car-buying experiences) would result in yet another miserable, awkward and harassing experience.I had heard something about a new BMW 128i that was a bit more modestly priced so I figured I'd stop by to take a lookhoping not to be seen by any salespeople.After looking around the lot for a while, I realized they did not have any in stock and decided to ask about their availability to someone on their way into the dealership. After talking for a few minutes with Flavio Ferreria I was amazed to find out he was a car salesman. He told me a bit about the 1 series, answered some questions and never once mentioned anything about buying a car from him. He explained that it would have to be ordered (it was not yet available)but a demo would be available within a week. I decided to go back and test drive the 128i and was blown away by how it drove and more than that, I was now sold on buying a car from BMW peabodyeven after test driving I did not receive any annoying phone calls, any mailers and Flavio never did anything but answer my questions and let me demo any cars without any pretention or pressure to purchase.He knew I was fairly desparate for a car but he insisted that I NOT purchase the 128i on the lot that was currently available on the lot as:I wasn't crazy about the colorI wasn't into paying for some of the features it had and not having a few others I wanted.He said to just order it and waitmay have cost him a sale that day as I just needed to be pushed a bit and I would have gone for itinstead I got good, honest advice.MY EXPERIENCE / THE SERVICENot wanting to wait, I still looked everywhere for the car I wanted. Flavio tried to find one in the entire country and could notits a brand new model and I wanted VERY specific features.----I had gone to Boston for work and decided to stop by HERB CHAMBERS and test drive the 128i with my bosswho had been with me to test drive other BMWs. The process took about 4 hours to test drive and get out of Herb Chambers. While the salesman himself was actually fairly nice (although not all that knowledgable), I got the feeling I was not allowed to leavein fact, as nice as their valet service is, it kinda traps youin order to get your car back, you have to speak with a manager. They wouldn't let me leave (well, made it so rediculously uncomfortable) until I had all the numbers worked out on buying the car. I left their so overwhelmed and annoyed that it was making a $40k car purchase feel like torture..I called up Flavio and told him what I was ready to move forward. Everything was fantastic from there.

s0moja01

Jul 12, 2008

BMW of Peabody misrepresented the money factor on my leased car. Their sales person told me a low money factor for leasing of the vehicle when I was interested to buy and while he was trying to sell me the vehicle. Then, when I signed the contract they calculated my monthly lease payment based on a higher money factor. My experience is that the staff at this dealership is pleasant before selling you a vehicle, but then after the transaction is comlete and you sign the paper, they don't do nothing to get your satisfaction. I am not even taking my car to this dealership for service any more as I have had a horrible experience with my leased car purchase. The bad experience was definitely not worth the little less money I paid at purchase.

mooredg

Jul 10, 2008

Jamie McCoy is the main reason I bought from and will continue to buy from BMW of Peabody. He is simply superb and offers an unparalleled level of professional service with a personal touch. Time and time again since my purchase he has proven himself to be even more attentive post-sale! I don't know of any dealer who brings a no-hassle loaner car to your home each time you need a service.Matt Hefron in the service department is also an excellent professional and a pleasure to deal with.

wchomak

Jul 10, 2008

Corey was willing to conduct all buiness over the phone / e-mail. All other MA dealers had no interest. All they wanted to do was get me in the showroom. Once dealer actually treated me like dirt once I arrived. I knew exactly what I wanted and knew exactly what my trade was worth etc. He never insisted I come "visit." He got me the model I wanted with everything I requested, no more, no less. It was the best experience I have had purchasing a car and I have purchased many. Thanks BMW of Peabody and Corey!

pfpasseri

Jul 9, 2008

Just a smooth process from start to finish. No hard selling at all. Jamie explained the retail to invoice mark-up and told me how much they would discount the price without any haggling. We discussed various options, such as,used, former loaner fleet cars, and new. When I made the decision to buy new, Jamie was able to locate the specific car I wanted. The trade-in value for my existing car was reasonalbe, unlike other dealerships that were low-balling my trade. My new car came in much sooner than promised, which was a pleasant surprise. The paperwork was error free. I spoke to Jack over the phone and he told me to see Wendy that evening. Jack had everything ready for Wendy, so I was in and out in 10 to 15 minutes. The delivery was very professional. Jamie took the time to go over every feature. Jamie was enthusiasm was evident throughout the process.

jkahn18

Jul 7, 2008

I was referred to Jamie by a friend who owns other dealerships (other brands). Jamie used to work with this person and came very highly recommended.He did not disappoint. His level of service is truly outstanding. I expressed a concern that his dealership was not as close as other dealers and he explained that shouldn't be a consideration. I expressed my concern about the distance for service appointments, test drives, etc. Jamie explained that he enjoys getting to know his customers and personally delivers the cars to their homes for the inital sale AND service appointments. My car has been in for routine service and one minor faulty sensor and Jamie has arranged to pick up my car each time. He makes owning a BMW an absolute breeze and pleasure. If you are looking for good customer service and attention to detail - you definitely need to go see Jamie McCoy. Unlike any other dealer I have ever worked with, he knows me, my wife, kids, etc. He truly understands the meaning of long term value of a customer and he has me hooked.

rick lavoie

Jun 24, 2008

Excellent experience during and after the sale.

jpaolini

Jun 23, 2008

Absolutely wonderful experience...always!!

ddove

Jun 23, 2008

Unbelievable service that went well beyond what is customary.

Amir Zamani

Jun 18, 2008

Members of my family have bought two BMW's from Peabody. In both cases we dealt with Mr. McCoy. Jamie was excellent: Fair, friendly, honest and reliable. The deals were concluded in record times and we were very happy. I recommend him wholeheartedly.

bprosek

Jun 16, 2008

Jamie and the Peabody team always go above and beyond. I found Jamie through two friends who had also bought their BMWs from him. When several independent source line up on the same message, you have to believe that this is the real deal. Both in the sales process and in subsequent service, Jamie and the Peabody team are the best I have ever dealt with.

rmsparks

Jun 16, 2008

My experience with this dealership is all about Jamie McCoy. He has made the process of dealing with service, trade in and new car purchase as simple as buying a newspaper. He picks up my cars leaving a loaner for my use while the work is being done. He delivers the cars to my home when finished, and even plays with my dogs. He has brought us cars to think about for our next purchase as loaners giving is the opportunity to drive them for days not just a few minutes. He is in constant touch with us about future needs - about once a month. I have been driving BMW since 1995 beginning in Florida. Jamie is far and way the best sales/service professional I have ever dealt with.

mjwalsh1

Jun 12, 2008

Jamie McCoy is professional, considerate, fair, and a great individual to do business with. I had an opportuniy to work with Jamie over just a brief period, and I felt like his # 1 client. Wtih customer service like that, I know I'll be back.

bpolan

Jun 12, 2008

Dealing with Jamie McCoy at BMW Peabody is a pleasure. As a woman, I have felt real discrimination walking into other luxure car dealerships, treated as if I knew nothing about the vehicles for sale. AT BMW, not only am I respected as an individual, I felt I was given the same treatment as anyone else shopping for a car, or just browsing in the showroom, regardless of gender. The service I have received on my previous BMW was not only excellent, but on a couple of occasions, I needed to have my tire pressure looked at immediately, and I stopped into the dealership without an appointment, and they took care of the problem right there on the spot. The dealership has gone out of their way to make sure we are happy with our two BMW vehicles.

Monty04

Jun 11, 2008

I conducted my lease deal with Jamie mostly via email to replace my 2005 BMW X5 also leased from BMW of Peabody. All of the communication was straight forward and when the numbers met my satisfaction, I ordered a 2008 BMW X5 through Jamie. The vehicle was delivered about five weeks later, and I went to the dealership to meet Jamie for the first time and to sign the paperwork. Everything went without a hitch. Jamie was very patient at going through the entire vehicle, showing me all the features, pairing my bluetooth phone nad instructing me how to use the iDrive screen. All in all, it was a very awesome experience dealing with Jamie and BMW of Peabody.

bobisha

Jun 10, 2008

I am about to go over to Germany to pick up my 3rd car purchased through BMW Peabody (familys 5th). From the very beginning of the process, Jamie was fantastic in his communication and most importantly his follow-through. A lot of people can talk, few back it up. I'm extremely happy with the service, and will continue to recommend Jamie and BMW Peabody.In addition to the excellent sales service, where BMW Peabody truly excels is in its service department. Rob is super. He is always patient (even though he constantly has a lot going on), and takes the time to go over the problem and make sure it's resolved in a timely manner. With such poor customer service out there, it is so refreshing to have a place that is reliable.

doumas

Jun 10, 2008

Jamie McCoy and Rob Hannafin have made our experience at BMW of Peabody a real pleasure. They are both honest and professional. I have (and will) recommended BMW of Peabody based on my experience.

rkerm1

Jun 10, 2008

Absolutely fabulous service from my initial interaction through to the last one I had. The sales person - Jamie McCoy - was courteous and totally upfront from the beginning.The entire process was a pleasure. Which was very different from my previous car buying experiences including other BMWs at other dealersThey provide excellent follow up service including picking up my vehicle at my house and providing a loaner. Their service facilities are top notch.

dmorriss

Jun 10, 2008

Jamie is the most helpful sales person I have ever worked with. Ever. Totally focused on customer satisfaction and will do whatever is within his power to help a client. He even helped me with my M1 trade in.Fantastic!

valyri.peck-zieff

Jun 10, 2008

The biggest difference about BMV Peabody customer service is that they are proactive in the care of your care i.s.calling you to set-up a tire change-over, providing loaner cars in a reliable and convenient way. I also find the servicing performed on the car to be timely.

kpt2020

Jun 10, 2008

Jamie on the sales side and the entire Service Team do a great job. When I purchsed my first BMW a 530XI I looked at a number of competitive cars. I actually walked out of one dealership they were so high pressured. Jamie and BMW of Peabody were able to answer all my questions about the car, all in a very comfortable and collegial manner. We were so impressed when we were looking for a used car for our daughter we told Jamie what we were looking for and had all the confidence he would find the right vehicle for us, which he did.Service is the other reason for the ratings above. To a person the service team appeaer to support one another. Our contact is Mat, however anyone of his colleagues can easily take care of us if Mat is tied up. They all are well trained, polite and knowledgeable. They do a great job of keeping me updated on how the service is going and what might need to be performed, etc. The loaner car system works great.

gloman

Jun 10, 2008

I swore I would never by or lease a BMW, until I went to Peabody.OUr salesperson Jamie was fantastic the service dept couldn't be more helpful.We are on our third BMW and we are getting a new one in the spring of 2009.My wife liked the fact that they treated her like a human and not jst as someone who came along for the ride.Excellent all the way around.As for price I felt like it was a fair deal to both sides.

agbz11

Jun 10, 2008

I have dealt with BMW Peabody for almost 8 years. Both Sales and Service have exceeded my expectation in every respect. After having worked alomost every other BMW dealers in the MA area, I would easily recommend BMW Peabody above them all.

tj123

Jun 6, 2008

Spoke to a Sales Manger on the phone, he told me to come in to finish the deal we agreed to. When I showed up I got a run around and was told that the car is gone. I cant imagine that in the matter of 40 minutes the car went from no one is looking at it to sold, ESPECIALLY on a brand new car. Not trust worthy people.

paulmckk

Mar 3, 2008

This dealership is worth the short drive from the "Automile". I emailed their web site Friday night and got a phone call the next morning. Two follow up calls with Kevin secured my X5 with a trade by days end Saturday. I secured financing on Sunday via email and was driving my new X5 by Monday night. Their offer for my trade was generous and they came down to MY price on the new vehicle.No Stress, no pressure, no sweat.They now have my business.

Maddog

Jul 27, 2007

I called about a 330ci that I really wanted. The guy on the phone said "yeah, come on in" etc. I went in and he was gone for the day, even though we agreed to meet after work. Immedately, they stuck me with an obviously experienced older sales guy who tried to hit me with the bait and switch. When I made it clear that I could not budge from my limit, he basically shrugged and walked away.Very smug dealers and my sister-in-law has had service trouble at the same dealership. I went out and bought an Infiniti the next day.

creed

Apr 23, 2007

i went in for a new lease on a 07 328 coupe. gave them a deposit and submited a application for the lease. then lease wasnt approved because i just got a new 07 x5 4.8 3 weeks ago so i asked for my deposit back. its a month later and they still havent returned my deposit. i called my sales guy again and again and he keep on saying he will check on it.

rkduke

Jan 21, 2007

I purchased a 2000 540i from this dealership and from day 1 it had problems with the driver seat. The dealer tried to repair this ten times but each time the problem came back after a few months. They refused to replace the seat or offer any solution other than "we'll try to fix it again". We are now in court over this.

sadbmwowner

Nov 11, 2004

I got fired as a customer from BMW Peabody for giving them a bad rating when BMW NA called me and I gave them a low CSI score. {I have the voicemail to prove it -- email me and I will send you the WAV file - very poor form for them.}<br><br>My problem started when the service manager would not honor a 20% discount on parts -- that I earned by being a BMW CCA car club member. Just a real jerk with a big ego who needed to beat up a young (but self-made) customer.<br><br>Anyway, the dealer never made any attempt to keep me -- just a nast voice mail. I have had my BMW's serviced in San Francisco, Marin, Annapolis (MD), Charlottesville (VA), Dulles (VA) and never experienced such a pathetic treatment from a dealership. Beware! <br>

MarcoPolo

Jul 16, 2004

I had worked out a good deal with the salesman on a new 330Ci. Plus, BMW was offering 1.9% financing.<br><br>Then, Rich McNeil takes over as the new sales manager. My salesman tells me the APR is 5%. I asked about the special financing rate. There is none. I said, Oh, not even the one that all the other dealers are offering and that is listed on all the websites? He says hell get back to me. He calls later and says that they can only offer me 2.9%, and that 1.9% is just their buy rate, and they have to make money on the financing. I said, "Well, other dealers are giving 1.9% financing." He doesn't know anything about that.<br><br>He told me the car was ready for delivery the next day. I said great, but since theyre trying to screw me on the APR, I need to secure financing from my credit union first, which may take a few days.<br><br>Then Sales Manager Rich McNeil calls me 5 minutes later. "Do you want this car or not? If not, we're going to sell the car this weekend. I NEED AN ANSWER RIGHT NOW." This, after I waited TWO MONTHS for the car to be custom built and shipped from Germany.<br><br>"You need an answer right now? Then no."<br><br>If sales is like that, the service department must be horrible.<br>

beamerlover2003

Jun 1, 2004

once they done with sale of the car they have nothing to do with you. they didnt program anything on my car. when i requested they said will do on 1 st service. i have to get it done else where by paying another dealer. incorrect number of keys given. gotto call the bmw usa to push this guys to gimme the keys.

pwm

Feb 28, 2004

Went in to buy a 330cic. Met with Rick. REcommended by a friend. Great person! No hassles. One great price. Helped me out on trade in. Will keep you posted on rest of buying process.

BigVDawgy

Dec 29, 2003

BAD EXPERIENCE<br><br>I dropped my $50K+ 2002 BMW M3 off to BMW Peabody for a routine service. When I returned to pick up the car a few days later, it had an extra 460 miles on the odometer. <br><br>I have to admit the service manager was responsive by returning my calls and they did not deny anything as well as they took corrective action by changing their policy how employees could get keys to the customers cars. However, they never caught the culprit and did not seem to go far enough in trying to find the person. Whoever did it still works there, and what is saying he wont do it again? <br><br>It is a shame; they were a good dealership when it came to repair work. <br><br>Wont ever return. Not sure Im ever going to buy another BMW again either because I cant find a good dealership in the Boston area.<br>

cgove1

Oct 7, 2003

No BS sales approach and a service department that cares about your car almost as much as you do.

BMW328Ci

Apr 16, 2003

This is by far the best dealership I have ever dealt with. Alex, especially is a great guy, easy to talk to, always nice, and treated a 16 year old kid with as much respect as a grown man. This is not to draw attention away from the service department where Rob Hannafin and Jeb Brackbill have helped me beyond their call of duty would require. I can not say anything more about this dealership, I have only had positive experiences and suggest it to anyone in search of a BMW.

SSA

Jan 8, 2003

Lowest price in eastern half of MA. Very friendly. Got exactly what i wanted. Received delivery a week early. Alex is a great honest guy. Will go to peabody when i purchase an M3 in a couple of years, and i will refer anyone buying a BMW to Alex in Peabody.<br><br>

MA-X5

Jan 6, 2003

John was very pleasant to deal with. No major problems. Actually took delivery in Spartanburg, but my trade in experience was excellent and getting the inspection sticker afterwards was a piece of cake.