Used Cars for Sale at BMW of Houston North in Houston, TX

J. R. Killingsworth

Oct 4, 2016

Repairs performed correctly and timely. Also, service technician did an excellent job of evaluating the car for additional service.

Valued Customer

Oct 3, 2016

I recently took my car for wheel balancing and alignment. I specifically told the advisor not the wash my car. They did it anyway and used degreaser on the wheels. The brand new wheels are stained permanently.

Oly M.

Oct 3, 2016

I was very pleased with my service! Everyone was very nice and helpful!

Dan

Sep 30, 2016

Great Dealership! Facility being remodeled lots of construction

Denimk

Sep 30, 2016

Great experience. I can't say enough great things about Tyler W. I'm always well taken care of with promptly greeting me and contacting me with estimates. He is awesome with explaining what is wrong with the car and how it will be taken care of. The dealership in the Woodlands is actually closer but I go to North Houston because of the great service Tyler provides.

Valued Joyce nelsen Customer

Sep 29, 2016

They are. Doing a great job during all of that construction.

James N

Sep 27, 2016

Jeffery and the service was great. Cannot say the same about scheduling the appointment. The first lade was great and helplful but I could not reach a time that worked for me. When I called back the second lady did nor believe that my part was in and would not schedule the appointment, even though I told her I had a letter statinso and the first lady had already checked with parts, This caused undue time for both, because of several followup phone calls.

Mustansir

Sep 25, 2016

Friendly and courteousThe dealership made the process easy and painless

Dustin

Sep 25, 2016

Always a great experience at this dealership. Jeremy Gold is an awesome service advisor.

Phil V.

Sep 23, 2016

Great experience. Austin Oxener was great and I ended up getting a better price with a much better experience than the other BMW dealership I was dealing with. Was definitely worth the short drive up 45.

PHill

Sep 21, 2016

Raider, my service rep is the best. He knows me, asks how I'm doing and is always attentive and upfront with me about service and repairs needed.

Luis Lopez

Sep 20, 2016

ATTN Shop Manager Erik Camargo was very professional and went above and beuond by having a Tech do a ride along with me

O Lopez

Sep 13, 2016

Mr Quintanilla is very professional and thorough. We would not hesitate to request him again when needed

Tracey Anthony

Sep 11, 2016

My experience with BMW North, Greg Schell is always the same- excellent, superb and always on point. Knows exactly what I want.

Valued Customer

Sep 9, 2016

Despite the dealership location being under renovation construction, the staff worked hard to get my vehicle checked in, loaner to use while they serviced the vehicle, and out on my way quickly. My vehicle was ready the next day.

Darcy Tomaszewski

Sep 5, 2016

Great service. In and out quickly. Staff is pleasant and helpful. Thanks!

Dustin Rogelstad

Aug 31, 2016

Oscar does an outstanding job with customer service, attention to detail, and follow up. He is a pleasure to work with.

Mr. Moss

Aug 29, 2016

Fastest leasing experience I have ever had. Alex Gheith and the staff at BMW of North Houston were phenomenal. Ask for him on your next car-buying trip!!

Valued Customer

Aug 24, 2016

Oscar Quintanilla my service advisor did a great job of explaining and informing me of what needed and/or could be done with my car.everyone I dealt with in the service dept. was friendly and willing to help with anything.

Brand New Electronaut..ipower!

Aug 24, 2016

Kelly Lawin was a tremendous help,He got me into a car I wanted at the deal I needed without me even setting foot into their dealership.All the staff and this location are extremely kind,polite and helpful.Im glad I went to them.I would definitely recommend them to anyone.Facility is being renovated.

Danielle

Aug 23, 2016

Overall a great experience. Benny was an absolute pleasure. He took care of all of my needs and made sure I left completely satisfied. Highly recommended!!

David W

Aug 23, 2016

loved the experience. Great people..........................

Clint

Aug 23, 2016

Excellent experience _____________________________

Quiggins

Aug 17, 2016

Great service!!! Everyone was nice and knowledgeable.

T Perdue

Aug 16, 2016

I purchased my 2016 435i from BMW North Houston on 08/10/2016 and am over the moon with the experience which was both pressure and hassle free. We dealt with Austin Oxener and could not be more pleased. He is knowledgeable and excited about BMW and I never felt ?sold to?. It was clear he wanted us to have the best car buying experience possible and we certainly appreciated that.

Chris Z

Aug 9, 2016

This is my third experience with leasing a new vehicle from Hannelore and she is outstanding to work with. I am in the hospitality business and she is a "shining star"for your organization. I hope she stays around for my next vehicle in three years, cause I am spoiled by her. Hannelore, thank you for your eye for detail and making this always a very pleasant experience!! I would recommend BMW North to anyone, if Hannelore is the one taking care of them!! I LOVE MY NEW CAR!!!CZ

Stacey Woods

Aug 4, 2016

Working on facilities , so condition was understood, Radar is the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Gwendolyn Thomas

Aug 2, 2016

The people are very friendly and my wait time was within reason.

Cramer

Jul 31, 2016

Great service department! My experience was outstanding from the moment I walked in. I couldn't be happier with my new 435!

Frederick Bradley

Jul 29, 2016

Great working with Shaun Massiah. He's extremely knowledgeable of the BMW brand. By demonstrating the use of the many features on my vehicle. No doubt he is a great asset to your team.

Nicolae Branzei

Jul 29, 2016

Nicolae was great salesman to work, always answer his phone, Thanks.

Linda Austin

Jul 29, 2016

Service was good.The dealership location is being renovated and that was a bit inconvient, however I received the same good service as always. I had taken my car in for regular maintenance and it was discovered that my radiator was leaking which required that I would need to be given an unscheduled loaner car. The loaner process was quick and easy.

Jose Coraspe

Jul 25, 2016

excellent service. I appreciate the way people treat me and the dedication to make my buying process a great experience

Jack Higbee

Jul 25, 2016

The BMW North Houston service team handled my repairs excellently.

Me'shelle and Steve

Jul 22, 2016

Actually just went to browse and ending up buying, Benny and Ben worked with us to make things happen.

Sean Fitzgerald

Jul 20, 2016

BMW of Houston North is an excellent facility to purchase or lease a BMW. They are under construction to make the place brand new and modern which will be great. I leased a new car there this past weekend (July 2016) and my experience was amazing. I worked with Demetres Katigoudis. He is very professional and took great care of me. I highly recommend this location to any of you who are in the market for a BMW.

ArnelC

Jul 19, 2016

Buying a new car from this dealer was a wonderful experience. Great people and great price!

Mary

Jul 18, 2016

The service at BMW Northside was excellent, the service repair agent, very helpful and the service was and very fast.

Elisa

Jul 14, 2016

Estimated wait time was very accurate. Great customer service and I will return again.

Holmes

Jul 14, 2016

Wonderful experience, great sales person, very helpful - would recommend him to others

Bryce

Jul 11, 2016

Fast repairs and courteous service. Thanks Tyler and service techs.

Avpdiane

Jul 9, 2016

Love BMW north. Can't wait to see new showroom! This is my 3rd BMW purchase from this location!

Karen

Jul 3, 2016

The dealership is under construction but everyone went above and beyond to make my experience easy.

Donna Asbill

Jul 3, 2016

Blinking lights on car meant service required. Called BMW made easy appointment. They put in key and it told them immediately reason for blinking lights. Oil change and repair of rear light and air bag replacement.Transportation home provided by delightful driver in new car. Repairs completed and payment experience was clear. Service representative was prompt and courteous. Waiting room had coffee and all manor of breakfast bars. Waiting for service was timely and was completed as described. BEST CAR WASH EVER!!!!Would drive to dealer just for the car wash?

Brittany Brown

Jul 2, 2016

Shaun Massiah was so helpful and made my car buying experience wonderful. He and everybody at BMW helped me tremendously.

LindaJohnston

Jul 1, 2016

This has always been my dream car and finally at the age of 68 decided to buy it. I think it is the most beautiful car on the road today. My salesperson was very willing to work with me and gave me many helpful hints about the car.

Juliana K

Jul 1, 2016

My BWW X5 was flooded because of recent flash flood. My service advisor, Jeremy Gold of BMW of Houston North took care of the problem superbly and handled the issues with insurance company. The engine was replaced with a reconditioned as approved by the insurance and BMW took care of the computer issues. My car is running great and I am happy.

William Randall

Jun 28, 2016

I had an excellent experience. The service Rep. Answered all my questions.

Prentis Slaughter

Jun 27, 2016

I gave the facility 2 stars because they are under construction. but I do think they are doing very well with what they have to work with for now.as far as my experience goes. I had been to two other dealerships prior to going to North Houston. I didn't want to drive out there because it was 35 miles one way. Now I must say I'm glad I did. The service and attention was second to none.(As It Should Be)! Once I got there I made to feel very comfortable. My salesman Mr. Lee Bowles and even the manager of new car sales Tim Jenkins took out a lot of time with me and showed concern to reassure me do to my experience's I had with the two dealerships in the past week that they would take care of me . So I would rate these two gentlemen with a 10 plus good customer relations and service. OH! And did I say I did Purchase a car from them. Anyways, they are the best...

Anhthu

Jun 10, 2016

I made an appointment at 7:00am for my annual check-up and replacement of one tire. I purposely made the appointment early hoping that getting in first would help save some time (since all of my previous service visits have lasted 3 hours). Well, I had to wait for 4 1/2 hours this time, finished at 11:30. This is absolutely unacceptable service, considering it was just for an oil change, filter change, and a tire change. The location of this BMW dealer is on 1960/North I-45 area.

Dawn Morris

Jun 3, 2016

I drove from the Mansfield to Houston based on a referral from a friend and the trip was well worth it. The entire experience from start to finish was EXCELLENT! My salesperson Lee Bowles was phenomenal!!! Even though the main offices were being renovated, the temporary space was very clean & comfortable. Everyone we dealt with was professional and friendly. I would highly recommend this dealer to anyone in the market for a BMW!

Jason Randall

May 27, 2016

Fantastic, smooth and transparent process buying CPO vehicle online. Shaun is on top of things and a pleasure to deal with. I couldn't ask for a more fair and straightforward experience.

Perry

May 24, 2016

Tyler and the team took care of me on a walk-in basis. the team gave me a convenient ride to work and picked me up. I was in meetings all day and Tyler emailed me detailed updates on their finding to better define the final scope of work. All of this was much appreciated. i can't say i appreciated the amount of the bill, but i don't think the team at this location really has any say over that.

Deanna

May 20, 2016

I took my 528i in to have the oil changed. The service writer was very respectful and got my car taken care of in a timely fashion. They even washed the car at no charge!The facilities at this location are always in tip top shape. However, they are currently undergoing construction. I dropped my vehicle off and came back when the service was complete, so the construction did not effect my experience. I would suggest that everyone do the same, until construction is finished. I know they will be better then ever, when the construction is complete.

Byron

May 19, 2016

Good customer service and great people. Always willing to help.

Stuart

May 11, 2016

The service at BMW Houston North is excellent. The service rep Oscar Quintanilla is really friendly and knowledgeable about my vehicle and takes the time to explain what the issues are and recommend the best course of action.

David Kelliher

May 7, 2016

The buying experience along with the finance group mad it an enjoyable process

William

May 6, 2016

Very professional and caring. I waited for my car and they kept me informed of the progress. Cleaned my car inside and out.

Chrisanthony

May 4, 2016

I had an excellent experience. I would recommend BMW Houston North to anyone. Everyone was very professional. My service advisor Tyler was a great help and he kept me updated on the status of my car. When there were issues with the part the warranty company originally sent, he and Matthew did their due diligence to contact the warranty company and have them correct the issue to ensure me as the customer was satisfied. I am loved the service that was provided so much that I would definitely be interested in going to BMW Houston North in the future for my car service needs and possibly upgrade my vehicle to an SUV through BMW Houston North.

Houston north of BMW

Apr 18, 2016

We bought 535i, the agent is experienced and able to identify the perfect match for our requirement and have to delivered to the showroom . The buying experience is excellent .Follow up experience is great. I would recommend this dealer .

Shelly

Mar 29, 2016

The most pleasant experience I have ever had purchasing a new car. I would recommend this dealership and the salesman Shaun that helped me to anyone and everyone. I could not be more pleased with my new car and time at BMW North Houston.Shelly

Undrea

Mar 21, 2016

I had a blemish on my credit due to uncontrollable circumstances and the sales person at BMW North was able to find a way to get me in another vehicle anyway.

Hpardo

Mar 21, 2016

Tim Rennie sold me a 750Li certified and under full warranty. After the purchased I found out the car had damaged not disclosed. I call Tim about the problem and he told me "It is out of my hands now, can't help you" and 'the recovery department is on top of this" (there is no recovery department). Now I am stuck talking to Chris Jones service manager who does not answer my calls or emails and just keeps giving me the run around so that they don't have to pay for the repairs. i would stay away from these people.

Mary

Mar 21, 2016

Nicolae made my new car purchase very easy and smooth

Nick H.

Feb 24, 2016

Salesman was very knowledgeable and helpful with great follow-up.

LGonzalez

Feb 19, 2016

The sales person was awesome personality and a great help. We love the suv never been more happy.

Gary

Feb 18, 2016

I worked with Shaun Messiah from BMW of North Houston while looking at used cars recently. I had seen a used 2013 BMW 328i car on-line that I thought I might be interested in, so I called and was given an appointment with Shaun. I showed up a little early, so was shown to the waiting area, which was nice, and treated to a cold soda while I waited. Shaun had the car I was interested in ready for a test drive. I then asked about another similar car I had seen on-line. He wasn't familiar with it, but looked up the stock no. I had available and found that it was at another satellite location a few miles north of his dealership. He explained the differences between it and their vehicle and advised that the other vehicle was a better vehicle for the price (better options, etc.). So he drove me to the other dealership, and arranged for the keys and I followed him in a long test drive back to his dealership. Long story - I ended up buying this other car, and I appreciate Shaun being upfront about the differences and getting me into the best car.After buying the car, Shaun noticed a minor paint flaw on the inside of the trunk lid that just barely showed when it was closed, and said that wasn't the way certified cars were supposed to leave the lot, so we set up a time the following week when I could drop off the vehicle to get that piece repainted. Shaun then showed me all the controls and paired up my phone and I was the proud owner of a new (used) car. Overall, I was highly pleased with my car shopping experience at BMW of N. Houston, and especially with Shaun Messiah.

JT kim

Feb 12, 2016

Very helpful and knowledgeable staffNice loaner car made least interruption in daily routine during the car service, nice facility

JENNIFER AMADASU

Feb 10, 2016

excellent customer service.. The sales rep was. very nice and he provide me with all the information l needed to know buying a used car ..

Bong B

Feb 9, 2016

This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the service advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshied has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it. So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson.

Romeo S Tamboong

Feb 9, 2016

Wonderful experience. THe service adviser was very helpful and courteous. All in all, great dealership to go to.

Karl Naidu

Jan 26, 2016

Enjoying the car !! Best car buying experience!The salesman and manager were very proffesional and courteous

Yancy Williams

Jan 21, 2016

I can't speak for all that has done business with this dealership, but my experience was great. This was my first time to purchase a BMW and I wish I had done it sooner in life. So far we are very pleased with our purchace, because the people at BMW of North Houston really did an outstanding job. They made the proceedure easy and not time consumming. They were straight forward and very honest in thier approach and still worked with a regular guy like me to get me and my wife into a new vehicle that we had previously only dreamed of owning. The facilities were very clean and very well decorated, all of the people were well dressed and professional and they made us feel very welcomed. I can say I have never dealt with a dealership that that did not seem like if they needed to sell a car to stay open. Good job, and yes i wiil make sure that if i purchase another vehicle they will be my first stop.

MaggieM

Jan 19, 2016

Started off with a minor appointment issue but my service advisor, Tyler W.. made the visit a positive experience.

Jess Florez

Jan 18, 2016

Excellent service and extremely friendly service personnel. Facility, service, and car all lived up to their reputation.

DARRELL VERRETT

Jan 18, 2016

the most efficient, stress-free car purchase experience I've ever had!

Elaine McPike

Jan 16, 2016

Always treated like you are the only customer when Greg Schell and Randy Lozmack are taking care of you. They check on you to make sure everything is going alright with the car, the set up, and that you are happy with your new purchase. Anyone they have contact you is excellent. From the finance group to the technical guys. Always so nice and friendly and most importantly, HELPFUL!! You just wish everyone you do business with would take a lesson from Randy and Greg. Just a great experience!!

Bob S

Jan 16, 2016

Gave up an x3 to purchase X11 and really like it. This is fourth BMW in 10 years at this dealership.

kpmiller

Jan 16, 2016

Great experience, sales person was very knowledgeable.

Tracey

Jan 13, 2016

Tom was a great salesmen and followed through on all promises he made. X5 is great! He made the experience very pleasant and never pushed us. Which for me is great. Only complaint about buying experience was sales manager didn't keep his word and never once came out to say hello, apologize for confusion that he claimed or even thank us for our purchase. Which have to say was a first time in all my car purchases. If it wasn't for the great service and our sales rep Tom reaching into his own pocket to provide a little resolution we would of walked out. Everything else has been a great experience. Only advise get everything in writing. Especially if it deals with you taking something off your trade.

Pamela- Turning Corners in Style

Jan 13, 2016

My experience with BMW North -Houston, Texas is described as world class. Mr. Ed Steinberg reputation is represented of his superior outstanding service. The inventory is great. I am a new BMW owner in use to driving large SUV. After 4 days, I must say, I am dreaming of my next series. The buying experience was effortless at BMW.Sincerest gratitude,Pamela L.

Matti Terrell

Jan 12, 2016

I am a long time customer of BMW of North Houston. Lee Bowles is by far the BEST salesman I have ever had! He has a great attitude and was very attentive to what I was looking for in a 2016 BMW 428i! I recommend Lee Bowles for your next purchase..I guarantee you won't be disappointed!

Sherrie Batro

Jan 5, 2016

I purchased an x5 BMW 2016. It was a very easy process and the salesman Tom was excellent.

Myra

Jan 2, 2016

From the start, the customer service was exceptional. Austin (BMW of Houston North) helped with our X5 purchase. He confirmed we were 110% satisfied with every aspect of our purchase. BMW customer for life!!!

rick hawkins

Dec 29, 2015

I thought Ray Merhab did an outstanding job. He was helpful in all aspects of selecting a car.

Anne

Dec 29, 2015

We completed the majority of the buying process through email since we were driving a good distance to buy the car. There were no surprises when we got there. Salesman and finance men were fantastic. Great experience!

New Beamer Driver

Dec 25, 2015

Finally found the 5 series BMW, I had been searching for over two months. The sales process was quick and easy, in and out in a little over two hours and that included the test drive.

fightfraudjanice

Dec 24, 2015

On August 20, 2015, I Janice Bonton and Dexter Cearsar took my BMW 530I to BMW OF HOUSTON NORTH at 17730-I45 North, Houston, Texas 77090 because while driving the car check engine light comes on. The Service Advisory was Facundo and Robert Chollett the Service Drive Manger. The BMW 530I belong to myself Janice Bonton. On August 20, 2015, we verbalized that I wanted a diagnostic test done to find out what was wrong with the 2004 BMWi 530i. I, Janice Bonton ask how much does a diagnostic test cost? Mr. said $180.00. I asked does it tell everything work with car? Mr. Facundo it will show all repairs needed. I left my vehicle at the BMW of North Houston North. I said times two Please call me before any repairs take place. Mr. Facundo called Dexter Ceasar my fiance. Dexter told him to call me. Mr. Facundo call and Dexter Good News It just your hose It will cost about $300.00 Dexter told Facundo to call me Janice Bonton. Facundo called and verbalized the hose need to be replaced. The technician also recommended your six spark plugs need changing. I Janice Bonton told BMW staff to only repair the hose. Dealership staff called back saying. After test driving the car the found another leak at the plastic coolant pipe from the rear or the thermostat to the heater hose. I became very upset because I need my car and knew I was being scammed. The dear ship staff should have test drove after fixing the hose. I told them to go ahead and fix it, but I wanted all old parts back. The technician/Facundo assured me they would give me all parts replaced, but they did not. They did not give me my hose that replaced. They only put plastic coolant pipe back. They kept my car from August 24, 2004 to September 2, 2015 they did not offer me a lender car. On September 2, 2015 arriving to pick up my car I told Mr.Robert Chollet I know they took advantage of me. I made it clear that I wanted all paper work in my name because it was my car. I also asked for about 30 other documents reference my car. It was the computer printout of service render. He refused to give me any and all documents that I signed. I asked times two, but He only gave me three documents. I let him know I paid over $1600 dollar and I want all documents he would not even give me the computer printout from the diagnostic testing. I was very upset and left. Upon attempting to leave the dear ship, before getting out the drive way, my window dropped. It was broken. I drove right back to the garage. I immediately spoke with the Mr. Robert Cohollett. He said technician is gone for the day. You will have leave your car here. I will have the technician look at it again in the morning. Upon returning Robert Chollett said the left front window regulator failed and recommend replacing it. I explain I know I was taken advantage of and was not going to give them another dime and left. I took car on one other occasion and let Robert Chollett know my car was doing the very same thing, but when the car is at a stopping motion. The car ran like a motor cycle. I asked if they left something loose. He said we recommend you to change your spark plugs. They need replacing. I became distort again. Because I knew he was lying for fact and over charged me. I told him I know I did not need no spark plugs and why didnt they put all repaired parts in my car. Mr Robert CholletI said You can see the hose is new. I asked where is the part He couldnt answer. I told him plan to take action because I paid over 2100 to change spark plugs September 23, 2014. He said Why you didnt tell me they are still under warranty. I said why would I tell you. You are just scamming me for more money. When I get some money I plan on taking action. He refuse to give me documents. I told him I never received the computer generated copy of the diagnostic. I told him my car is running worst with the same problem after paying over $1600 As of today I have not received any documents as requested nor have the dealership repaired my vehicle.I have spoken with three attorneys. I am currently looking for an attorney that will start a class action suit to repair vehicles, pay for rental car and lost wages from work. I am trying to get as many customers that feel they have been scammed. To all whom are interested; please text Janice Bonton at 28 18915859. I would like for everyone to have copies of complaints that I can forward to a selected attorney. I am going to file the BBB and the Texas Attorney General another and any other formal complaint agency regarding BMW of Houston North service department. I will also be writing a review regarding your service department and its scamming service and lack of attention to detail, fraud and shady repair work.

DC

Dec 22, 2015

I was trying to buy a BMW 428i convertible within 3 days. Austin helped me a lot to make the purchasing experience as smooth as possible. Everything was discussed and agreed before I went to pick up the car. My whole family are happy about the time in their dealership.

Charles A.

Dec 19, 2015

My salesperson Jairo "Daniel" Guevara was the BEST! I would recommend bypassing everyone else and going to him. He was very knowledgeable about all the models of BMW's that I test drove. He was very patient and did his job to make sure that I was in the perfect car. It only took me two test drives to finally decide on my new BMW 528i. I love this car! My birthday was on December 9th, so I can consider this my late birthday and early Christmas present. After finding my perfect car I was sent to finance where I was helped by Kevin Hoang. He made me sweat for about 30 min-1hr crunching numbers then finally gave me the good news and a great price for being upside down in my old car (thanks Kevin). Best car buying experience ever thanks to Jairo "Daniel" Guevara, Kevin Hoang, and BMW. Finally in the car of my dreams!Happy customer Charles

Thomp

Dec 17, 2015

Great customer service. The staff was very friendly and welcoming.

Anas Hussein

Dec 15, 2015

This is a Real good dealer quick process and my amazing salesman name was Daniel Guevara! I recommend him.

Lance Thibodeaux

Dec 8, 2015

This is another great experience at BMW of Houston North. Since we enjoyed our previous car buying experience we returned to deal with Alex and purchased (2) vehicles on the same day and the transaction went as expected from BMW, first class.

Livid

Dec 6, 2015

Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could send someone in Houston to have the car checked out by an independent mechanic. This is a simple question and a simple request. The chat person did not know the answer but wanted my phone number and/or email to forward on to a rep. So chat is just a method of trolling to get information about possible buyers. Don't trust these people.

Joshua234

Dec 5, 2015

Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could send someone in Houston to have the car checked out by an independent mechanic. This is a simple question and a simple request. The chat person did not know the answer but wanted my phone number and/or email to forward on to a rep. So chat is just a method of trolling to get information about possible buyers. Don't trust these people.

Elizabeth McNally

Dec 5, 2015

This was a no hassle experience the sales person was great and listened to my needs and produced

G. Tippit

Dec 5, 2015

We went with BMW because we have had a great rapport with the brand. BMW of Houston North was our nearest dealer so we went down and met Mr. Merheb. We brought Ray a tough trade (Carfax had a typo associated with our VIN number. Keep any service records that record mileage folks! You never know when you will need to prove your innocence.) and he provided us the guidance to get the deal done. We were looking at financing but again Ray came through with his expertise and got us into a lease that ended up being most fiscally responsible choice. Thank you again for all your help and guidance Mr. Merheb!

Mohammad Javaheri

Dec 4, 2015

I got a BMW 3 Series. The staff were helpful tried to answer any questions that I had patiently. The buying was very smooth and Kelly and Alex were really helpful.

Kestrada

Dec 3, 2015

I was on the market looking for a convertible 3 series and after looking for almost a month I decided to stop by BMW North Houston. I am glad I did, I found the perfect car for me and the service was very impressive.I never had such a good experience as in the past it took forever to sign all the papers, this time was not the case.

Bmwnut

Dec 2, 2015

The dealer over delivered on the service experience. Thorough, timely, great communications and follow-up

Suzanne

Dec 1, 2015

Had damage caused by a mouse nibbling through some wires - repair costs were minimized and the car came back sparkling clean inside and out!

Peter

Nov 29, 2015

To my surprise hassle free quick and efficient buying process not at all like it used to be ten years ago when BMW dealers were hard to negotiate with

Thongmee Sadakhoun

Nov 24, 2015

It's my first time being in BMW dealer and it's my first BMW . The service is awesome and workers are friendly. I will recommend to my friend to this dealer.

Mihaela Barbuceanu

Nov 24, 2015

Very good and professional team. I had an Excellent experience.

Stephen

Nov 23, 2015

We were ready to go to a single vehicle and wanted something practical and sporty. The X5 fit our needs. The purchase experience was smooth. The entire sales team worked to get the vehicle, price and lease terms that fit. We very satisfied with the lease of the features and performance of the X5. No buyer remorse.

Weidong Liu

Nov 21, 2015

I a great experience during purchasing and got a wonderful support from their sale staff, Mr. Ruben Selagea.

X5 Man

Nov 21, 2015

I came in the dealership with the hopes of buying an SUV for my wife who recently had knee surgery and needed a suitable vehicle to get in and out of. The nicest salesman walked all the way out to meet me. We had great rapport, he wasn't pushy and helped me purchased the vehicle I chose at a fair price. I'm thankful for the great experience.

Bimmer fan

Nov 21, 2015

Gave had regular maintenance here for over a year. Good experience.

Debbie/nana

Nov 20, 2015

I purchased a 2015 BMW. Staff was very helpful, professional, and knowledgeable.

Pamela Cooper

Nov 20, 2015

The employees are always prompt and extremely courteous...no matter what time of day I bring in my car and come to pick it up.

Uriel&liz

Nov 18, 2015

Got help right away the sales person that help us was very helpful and answer all our questions.would defenitely buy another vehicle from here they did and awesome job from the time we got there until we brought out vehicle until we left:)

Jeanie T. Smith

Nov 18, 2015

Kelly did a great job of helping me find a new car. He has sold my husband cars in the past but this time it was for me, and he made me very happy. I love my new BMW and he helped in every way to accommodate me.

Dr F

Nov 17, 2015

Good experience that I will recommend to other potential buyers of luxury cars. Sales personnel were excellent.

X5Mom

Nov 16, 2015

We recently purchased a X5 from BMW North. As soon as we walked in the staff was very attentive. This is our second time buying a BMW and we make sure to have Benny assist. He focus' on your needs and wants to work with you. He is very helpful and knowledgable. It's always a pleasure working with him. The staff made the info clear and easy to understand throughout the whole buying process. I am very happy with my purchase and the service I received at BMW North.

Hidar Akhras

Nov 15, 2015

I love my new ride! Deangelo was very professional, hands on, and very knowledgeable. He followed up with me after I left, and ensured that I got the best deal and service. I probably would have not bought my car if wasn't for him.Every body is very friendly on the location, and very accommodating, I think BMW north is going to be my go dealership going forward.

John q Citizen

Nov 15, 2015

Tim Rennie is always very easy c to deal with. No pressure and very knowledgeable

usmc sniper

Nov 13, 2015

Since BMW of Houston North has wasted enough of my time and money, I will simply post the email I sent the dealership manager Mr. Lozmack - I have yet to receive any response.Mr. Lozmack,As I continued to receive drivetrain malfunction errors after BMW of North Houston conducted the N63 "Customer Care" Service, I took my vehicle to another BMW dealership. I was both extremely frustrated and appalled with what I was told. Your service department did not reprogram my vehicle as per the procedure from SI B11 16 14 outlined in the N63 Engine Customer Care Package Evaluation released to all BMW service departments dated April 2015.I have filed another formal complaint with BMW of North America regarding your service department and will be calling AutoNation customer service today. I will also be writing a review regarding your service department and its atrocious service and lack of attention to detail. As there is now a class action law suit against BMW regarding the N63 vehicles, I will also be contacting the Texas State Attorney Generals Office and will file a formal complaint for fraud and faulty repair work.If you care to respond to this email; I would like an answer as to why my vehicle was not reprogrammed as required by BMW after N63 service was conducted on my vehicle. I would also like to know why when I brought my vehicle back the second time, this was not caught. Your service department had two opportunities to properly service my vehicle. At this point, I have no trust or faith in BMW of North Houston as I now believe the fuel pump did not need to be replaced. I believe you have incompetent technicians that obviously should not be working on customers vehicles. Your service department simply treated the symptoms and did not properly diagnosed the issue. The BMW dealership I took my vehicle to identified the reprogramming issue within three hours of having my vehicle. Once again, BMW of North Houston has wasted my time and money.

Cameishea Roy "ClassyWoman"

Nov 9, 2015

Yep it's official I'm now part of the BMW FAMILY!!! My experience was smooth and perfect. Customer service was OUTSTANDING!!

WB

Nov 1, 2015

Good to do business with. I purchased new BMW X5. The salesman I worked with was very knowledgable. I ordered the car and got it in less than 4 weeks.

Mark K.

Oct 29, 2015

Purchased 2015 BMW 320I, Humberto was friendly and caring and was able to execute all my needs efficiently. This was certainly a great buying experience, and will certainly recommend the dealership and Humberto to friends and family.

Jen in AL

Oct 25, 2015

Quality service started upon entering the front door, greeted by a knowledgeable BMW Genius, followed by being assigned to a fantastic sales person, Daniel Krol. Daniel listened closely to my requests. The automobile I wanted to see had just been moved to another dealer site and Daniel quickly explained the situation, homored to the original sale price, and immediately responded to meet me to test drive the car. He answered my questions or located someone to help. He reviewed the car info and pre-cert check list with sincere concern that I was getting the info I needed to make a knowledgable decision for purchase. Daniel has a gentle approach and is a genuine person to deal with - he believes in his products and works with transparency and has a very nice approach. Dealing with him helped to make me feel like I was working with a reputable dealer. After purchase Daniel contacted me to ensure I was happy and enjoying my road trip back to my home state! He is a Star!

Ruby Allen

Oct 21, 2015

We purchased a 2015 X6. We were contacted by the sales representative to set appointments and were sent friendly reminders. (Daniel Guevara) A couple of times we were late getting to the dealership. If Daniel was with another customer he made sure we were helped. (Austin Oxen) Austin helped us to finish the deal and we actually bought another vehicle than we started looking at. The price was great and we received help with the finance part.

Sandra Jmz

Oct 20, 2015

Customer service was on point as soon as I walked in the door and throughout the purchasing process. Compliments to salesman Humberto Martinez and Benjamin in finance for providing a smooth and easy purchase experience!

Bonston

Oct 18, 2015

Benny in Sales; Ben in Finance; knowledgable guys; awesome service; great dealership.

Vera Adams

Oct 14, 2015

I routinely go in for service at BMW North, My service advisor is always prompt and always looks after my repair needs. When I have an issue and show up unscheduled, the service department always works promptly to resolve my issue.

JaneS

Oct 14, 2015

I recently bought a 2013 BMW X5 and was treated great by the salesperson! I love my new BMW X5 and would go back to the dealership when I need to trade this car.

brucetx

Oct 10, 2015

recently purchased 2015 328i GT. the salesman was knowledgable,professional,and sensitive to our needs.We were able to make an informed purchase decision without any pressure or sales gimmicks. The sales team was honest,reliable,available. he entire purchase process was a very positive experience.

RON CASSO

Oct 6, 2015

I have been buying BMW's from TJ for over 20 years because I trust his knowledge, professionalism and honesty. He gets me what I want when I want at a fair price.

SFox

Oct 6, 2015

The receptionist, sales associate, and finance were very pleasant to deal with.

GerryC

Oct 4, 2015

The representative was very helpful, she even give us all options with regards to financing

Martin

Sep 30, 2015

Time had come to trade in my vehicle and I was looking for something fun to drive this time. Well, Kelly did it again, he got me the perfect car. The whole buying process was flawless and a true pleasant experience.

Vince Parker

Sep 26, 2015

Nickolea B took care of us and made this a no hassle experience. Thanks

Calvin & Carolyn Nicho

Sep 24, 2015

OMG!! The service and the people were absolutely AMAZING! It was the best we've ever experienced. I went to test drive a used 2012 528i that I'd seen on line. I was totally upside down on my previous vehicle. Behold, I was able to purchase a brand new 2015 528i off of the show room floorII Lots of incentives and rebates. I would recommend EVERYONE to stop by and talk to Deangelo Burrell. He will do eveything in his power to make something happen!

Matt Cochrane

Sep 23, 2015

I ordered a new car from Germany and Daniel Guevara helped me throughout the entire process and kept me well informed of the vehicle's status as it was being built and shipped over to the US. When the car arrived Daniel spent a great deal of time with me (past 8:30pm) going over all the details and functionality of the car - exceeding my expectations. Overall a great experience buying from Daniel and this dealership and I'm sure I'll be back again!

Yemi

Sep 17, 2015

Great service, great sales support during and after the purchase.

Patrick

Sep 12, 2015

It was a great experience everything went smoothly.

Deena Alsalman

Sep 8, 2015

I was shopping for pre-owned certified . But the salesman offered me a better deal for a new car instead.I am very happy.

Howard TX happy M3 owner

Sep 8, 2015

My sales person TJ was the best sales person I have ever dealt with. The buying experience was great and TJ was very very helpful.I highly recommend BMW North Houston and if you get a chance to work with TJ, it will be a smooth, informed experience.

Mimi

Sep 4, 2015

I got to the dealership about 6pm and Ray practically walked from car to car with me for almost an hour. We practically closed the dealership. He was patient and he helped me find my first BMW. I also got a great deal too. Ray was polite and very knowledgeable too. He was not pushy. Thank God. I love my car and I am very happy! I look forward to coming back to get a new car in a couple of years.

BarnardD

Aug 30, 2015

We had in the past had a bad experience with Honda Lake Jackson that left us traumatized regarding everything about car buying & owning, but all that changed when we were referred by a family to see an agent he trusted for years at BMW of Houston North. He was so right. The agent & financial officers were so helpful, understanding & patient. They took the time to find us right bank to finance our pre-owned BMW X5-series. Our agent stayed with us till 9 PM so she can show us the car features. We highly recommend BMW of Houston North for the best car buying experience! And yes, we absolutely love our new car. For the first time, our 9-year old son is singing along to the satellite music with a big smile on his face, and us singing happily with him! Thank to our agent Ms. Briggs and to the financial officers who took time to assist us.

Corby

Aug 28, 2015

Stacy Abney-Allen made my purchase of a 328i a smooth process. She is product knowledgeable, personable, and thorough.

Ahmed Mattoo

Aug 27, 2015

Great experience and I will always bring my car here because of the people that work here.

Yvonne

Aug 24, 2015

The service was great and the environment was very pleasant.

skipc

Aug 14, 2015

The dealership is very responsive. Quick follow-up to inquiries. Nice people o do business with.

Selina Scheid

Jul 30, 2015

Our salesperson was very friendly and helpful during our purchase process. I love my new vehicle.

Cb

Jul 24, 2015

Helpful and friendly staff! Staff greets you at the door and makes sure you are satisfied with your car buying experience.

Le'Peaches

Jul 21, 2015

I had a great shopping experience... The salesperson went above and beyond customer service.They worked with my budget amount and on top of everything else they came and picked me up to sign the papers for the purchase of my vehicle.

mpace

Jul 20, 2015

WOW! What an easy process for buying a car! I reserved the car that I wanted, was contacted immediately by Mohammed Ali my salesman who was amazing, then was contacted by Cecilio Flores my finance manager, and we had all the necessary steps taken care of before I even arrived at the dealership! It took less than 1 hour to arrive, test drive, sign the papers, and shake the hand of both these gentlemen. Tell you friends! The revolution of auto buying has arrived!!

Quy doan

Jul 18, 2015

Nicole's was a very professional sell man and the buying process was very smooth

Keith M.

Jul 16, 2015

Daniel at BMW Houston North offered excellent service in helping us find the car that we wanted. He was very friendly in helping my wife and I buy our 1st BMW. We definitely recommend him and BMW Houston North if you are looking for a car. Other Houston BMW dealers treated us like they were doing us a favor, not that way at the North dealership.

Tom Agosto

Jul 1, 2015

The easiest and most pleasant car leasing experience ever. Greg Schell, my sales consultant, did a fantastic job.

martha1

Jun 27, 2015

Mohammed was a fantastic salesman. Buying a car has never been such an easy and pleasant experience. And my husband and I have bought a number of BMW's! He was able the find the very car I wanted right away and was really up front and quick with getting the "numbers" right away. He was very knowledgeable about the cars and really seemed to anticipate the questions I was going to ask .And to top it all off, he delivered the car to my home and went over all the features. What service.I can say just as many great things about Ben Chiu, finance manager. He was so helpful and pleasant. He was very patient in explaining all the financial details. I will certainly return to BMW North and, hopefully, work with Mohammed and Ben when I buy my next car.

just another bmw driver

Jun 21, 2015

Bought a brand new car within 24 hours. I had done my homework which helped. The salesman, Mohammad, was helpful and made a good counteroffer which accelerated the transaction process. He took good care of me and I would recommend him. The finance manager, Ben, was professional and easy to deal with. Overall a good experience.

Bob Femia

Jun 5, 2015

Good overall experience. Financing close still not the best experience as always, as they continue to attempt to sell you extended warranties and other warranties.

John McFarlin

May 27, 2015

Kelly Lawin is the best automobile sales person I have ever had. His honesty, patience, and personal persona should be a standard for all those within his profession. Thanks, Kelly.

Gilbert

May 6, 2015

Fast painless transaction. Alex is the man when it comes to customer service and making the car buying experience better than I expected.

Ryan Campbell

May 5, 2015

My experience in the purchase of a 2012 BMW 328i was outstanding. I couldn't have asked for more. I arrived at the dealer at 9:30am with my trade and was gone by lunch with my new car. I highly recommend these guys and Stacy Abney-Allen was a pleasure to work with.

Peter

Mar 26, 2015

Daniel Krol and the whole staff were top notch. Great all around experience.

Matilda Eldridge

Mar 17, 2015

Demetres Katigoudis is an outstanding, trustworth and very professional Salesman. Mr. Katigoudis explain the car details to us. It has been a pleasure working with him in completing the buying process. Mr. Katigoudis made himself available to us on his off day to complete the sales. Thanks to BMW of Houston North for making this process easy for me and my husband! Eldridge Family

Kenneth

Mar 11, 2015

We went in just to look because our mind was not made up yet because we were looking at the Range Rovers but we were wowed by the salesman....Andy his knowledge of the BMW. The buying process was simple and easy.....it took maybe 45 minutes to an hour to walk out the door with a new vehicle.

Katheryn Roberts

Mar 11, 2015

My salesperson was Daniel Guevara. He was exceptionally knowledgeable and extremely helpful. I have purchased quite a few cars in my lifetime and this was by far my best experience. As for the car I purchased, it is the 435i. I love love love it!! I look forward to all the good customer service that you offer. Thank you Daniel!!! You're the BEST!!!!

Rick Clemmensen

Mar 9, 2015

Great people to deal with. Greg Schell was great to work with.

Elena

Mar 5, 2015

I recently bought a BMW 4 Series from BMW of Houston North. Demetres Katigoudis was my client advisor and he provided excellent service from the very first moment till the end. I didn't feel pressured or rushed at any moment to buy the car. He ended ordering the car for me since what I wanted was not in stock and Demetres kept me informed about where my car was in the process at every time. Great service in the finance department as well.

Ken sissingh

Mar 4, 2015

Humberto Martinez was not only extremely patient and professional, he sincerely wanted me to be happy about my purchase. Humberto was always available for questions and never left me hanging. An overall great experience..Thank you Humberto !

Eddie Edmunds

Feb 25, 2015

Our salesperson was extremely helpful and knowledgeable of the BMW product. She made our vehicle purchase a very pleasant experience.

Marianne Timmerman

Feb 23, 2015

Just purchased our Certified Pre-owned 5 Series and couldn't be happier with the entire process at BMW of Houston North. Sales person Ray Merheb is extremely knowledgeable and helpful without being pushy or overbearing. A real pleasure to work with. While my previous car was also a BMW, the tech quotient has leaped forward exponentially so we attended BMW school with Kahalid Bynoe. There isn't anything about BMWs that this young man doesn't know and he can explain all components so that they are easily understood. All in all, the entire experience could not have been better and we can highly recommend this dealership.

Ruby ware

Feb 20, 2015

It was a great experience Eric really showed care with me and my vehicle. I was only getting recall work done but was treated like a paying customer I loved it and will return in the future

Gary C

Feb 18, 2015

Demetries did a great job, made the whole experience easy and quick.Thanks

T. Smoot

Feb 18, 2015

My experience was GREAT! My salesperson, Stacey Allen, was very knowledgeable and very easy to work with.

Kimberly Garcia

Feb 18, 2015

my experience was extrodinary the staff was extremely nice and very helpful. I will definitely visit bmw of Houston North in the future my car buying. thanks again

tstir

Feb 16, 2015

I bought a car from BMW of Houston North and could not be happier with my buying experience. Daniel Guevara was not even my salesman but he provided excellent customer service above and beyond what was expected. He made sure I was completely satisfied with everything I needed and treated me like I was the most important customer. He went out of his way to help me, and I will definitely buy my next BMW from him! BMW of Houston North is by far the best dealership in the Houston area!

Kenneth Darden

Feb 15, 2015

My experiece was great Mr. Nicolae Branzel was great could not have had a better person to assist. He is the kind of person that I would have on my team. He really complements the company and make it look good. He has an out standing personallity that make you feel that you a valuble customer. The company is the better off because of him.

Audrey Hadnot

Feb 13, 2015

From the time we got out of our car until the time we got into a new car Benny (salesman) was there. He greeted us with a friendly smile and gave us time to look around. The minute we turned to look for him he was Benny on the spot.We explained our situation and was unsure we would be able to get the car we wanted.Benny stated he would do everything he could without wasting our time.Benny came threw like Bruce Lee kicking xxx everywhere.When God sends someone your way to help you excuse my french but you want them to kick xxx like Benny did but wait there's more, then Benny introduce us to Ben Chiu (finance manager) he also congratulated and greeted us with a friendly smile. Like Benny, Ben played a big part in making this experience stressed free.When going to a dealership and being treated the way we were we call it God Sent People.Thank you Benny and Ben for all you've done..

rajesh

Feb 4, 2015

Advice: Please read terms and conditions before sign up.i bought a Pre-owned 328i series BMW and a finance manager told me below . 1. he would sell the car only if i take loan with them .2. And also he told me that purchased extended warranty would be refund based on the miles/years driven .3.in addition to that, he told install Lojack and insurance would go down by 10$ every month .i took loan with high interest even with good credit score .later i shifted to other banks .i came to know while selling the car that extended warranty [ 4000 + 2000] . here 2000 is non-refundable even the car sold after one month of purchase . non refundable /transferable on lo-jack . this was not told to me while purchase on Lojack

rajesh

Feb 4, 2015

i bought a Pre-owned 3 series BMW and a finance manager told me below . Please read terms and conditions before sign up. 1. he would sell the car only if i take loan with them . 2. And also he told me that purchased extended warranty would be refund based on the miles/years driven . 3.in addition to that, he told install Lojack and insurance would go down by 10$ every month . i took loan with high interest even with good credit score .later i shifted to other banks . i came to know while selling the car that extended warranty [ 4000 + 2000] . here 2000 is non-refundable even the car sold after one month of purchase . non refundable /transferable on lo-jack . this was not told to me while purchase on Lojack

teachergirl

Feb 3, 2015

I was treated like a VIP when I arrived to look at a car. I enjoyed the experience with the salesman and the finance department and I love the car now that I have it for my own!

Mike Jones

Feb 3, 2015

This place was amazing from start to finish. Everyone was friendly and helpful. They even helped set up to surprise my wife with her new car. I definitely recommend this dealership to anyone with this type of service. Special Thanks Again: Gloria, DeAngelo, Richard and to the other young lady. I can't remember your name, sorry.

georgiapeach15

Jan 28, 2015

we saw the car we were looking for online, flew from atlanta to houston to visit the dealership and experienced extraordinary service from bmw of north houston, especially kelly lawin and cecilio flores.

Alana Bailey

Jan 23, 2015

We had a great experience buying our 550i here at BMW North. In the previous weeks we had tried buying at momentum and didn't have a good experience there. BMW north knows what they are doing and are professional. Go there. You won't be disappointed.

Jose Canales

Jan 20, 2015

What we expect to be a cumbersome or difficult experience ended up being a really pleasant... Felt like we have known the people involved in this process for years.Can not thank you enough for the special support to our needs.... Again thanks and look forward on seeing you in the near term... maybe even a second vehicle.Jose Canales

Wyona Johnson

Jan 20, 2015

Would rather no one smoke in my car, Please Came to get a cheeper monthly note than what i had.

Robbie Primeaux

Jan 15, 2015

Our buying experience with Demetres and the team at BMW of Houston North was excellent. Attentive, honest, and straight forward dealings made our time at the dealership a pleasurable outing rather than a dreaded adventure.Based on previous dealings with other Houston area dealerships, I can Highly recommend BMW of Houston North.

Peter Fearn

Jan 13, 2015

First class buying experience and a credit to the salesman (Austin Oxener)

Nate Jenkins

Jan 12, 2015

Excellent service provided by Rader. I had a quick turnaround since I was going out of town the same day. Rader was able to get me checked quickly and communication with me throughout the day very timely, completed the work timely and I was on my way by 2:30. Great job.

Pbeck

Jan 12, 2015

Buying a car should be a good experiance and certainly buying through BMW was a great experience. Easy access to drive the car absolutely no pressure from sales and once Ihad made up my mind an easy close with the finance team. I would be happy to recommend.

Keith

Jan 12, 2015

I have been looking for an Audi S5 for a couple of months and found one here. Called them and I spoke with Nicolae. Very Professional and super nice. Since I live kinda far away from Houston, thought it was going to be a hassle. Boy was I wrong. We agreed on a price and they overnighted the paperwork and I signed and we were done. Had someone drive my car to Houston and drove the Audi back! Simple Simple!! I will call Nicolae first when I am in the market again for a car. First class all the way! Thanks again Nicolae.

Patrick Manning

Jan 10, 2015

Had a spectacular experience on a custom ordered 2015 ///M3. Demetres took care of me every step of the way. Every possible delivery option and experience was explained in great detail. After the initial order he stayed in touch with me and answered every one of my status requests. On the date of arrival financing was seamless and stress free. While the documents and bank were being taken care of I got a full technology tour of the car and before the tour was done the financing was done. I highly recommend this location and I highly Recommend Demetres. we will be returning in a few years when it's time for my wife to get her 135i upgraded.Thanks again for everything BMW of Houston North!-Patrick

Joel Romo

Jan 4, 2015

After surching high&low,I contacted Benny about a 650 that i had seen earlier that week, car still available I told him i would be there after work. I arrived at 5:30 pm the car was sitting front&center with a reservation sign for Mr. Joel Room, very cool. After taking the 650 for a spin. Benny told me, if I like the car that's all he needs to know. Its his job to get me in it. Let me tell you I was impressed, because my credit is less than perfect, not only did they get me approved but a great interest rate as well. Im still on cloud 9. Great job BMW North. O thanks for making me feel welcomed and like belonged there.

Rodney

Dec 31, 2014

When my wife and I went to BMW of Houston North to trade in our old car we had the blessing of meeting with an excellent sales associate called Benny. He was very courteous, professional and willing to help us in the process of getting our dream car. He not only helped us in getting a car with all the features and equipment we wanted but also helped us negociate a confortable monthly payment. All the purchase experience was very pleasant, smooth and hassle free.

James Gagliardi

Dec 30, 2014

Recently purchased a new BMW X5 from BMW Houston North. Worked with Greg Schell who took it upon himself to bring in a vehicle from another dealership so that I could see it locally..... nice touch. Was very pleasant to work with and when he recognized that I knew the invoice numbers and was looking for a quick sale with an acceptable trade value he closed the deal promptly and with no pressure or hassle. Will definitely consider purchasing again from BMW North and specifically Greg.

Steven

Dec 30, 2014

We purchased BMW X5 S-Drive 35i from BMW of Houston North at the end of December, 2014. It is great experience to enjoy 5-star services including buying process from the team of BMW of Houston North!

samir

Dec 30, 2014

My experience with Sales as well as Finance was very professional and courteous.

Angelique Cooper

Dec 23, 2014

Alex did a great job in helping me get my X5. Everyone was kind and courteous and helpful. We will be back.

KS

Dec 22, 2014

Everyone was respectful in my independent ability to choose and pay for a car without my husband being present. Easiest car purchase I've ever made.

Cassandra Bilby

Dec 22, 2014

I had a wonderful experience with BMW Houston North from the test drive to the purchase!

Brad

Dec 19, 2014

Greg was more than helpful in getting me the best deal possible on my new 535i. A fast and painless experience.

DH

Dec 19, 2014

Friendly people during the sale, but on followup questions/needs/clarifications not that helpful. Not the feeling I want to have - not that I was taken advantage of, but that same kind of feeling.

Earl Edwards jr

Dec 12, 2014

every thing went very well at the dealer, every one was very nice

Russell G Lewis

Dec 6, 2014

I just purchased my second BMW, from BMW of Houston North.My sales guy, Benny Bui, and the finance manager, Richard Beardwere absolutely great in there efforts to make my purchasing experience a wonderful one,

Carrie smith

Dec 1, 2014

Austin Oxener at BMW north was an awesome sales person I love my new 2015 BMW 428i coup. I would recommend friends and family to buy a BMW .

KarenS

Nov 14, 2014

Great personalized serviced. Everyone went out of there way to take of your needs. The purchasing process was simple. BMW thank you for a great experience.

KLowery

Nov 13, 2014

I was shopping for a used BMW. When I found the perfect car at BMW of North Houston. Nicolae Branzei helped me and was a great person. He gave me all the details about the car and was very knowledgeable. I want to say thank you to Nicolae and BMW of North Houston.

biniboy

Nov 7, 2014

I had a wonderful experience at this BMW dealership. Kelly was very helpful and courteous. He made the process easy and saved me a lot of time. This is where I'm going in a couple years when it's time to replace my car.

Li

Nov 6, 2014

Great experience with Mrs. Briggs of BMW Houston North. She cannot do better....Strongly recommend!

JohnW "Jeeping"

Oct 28, 2014

I recently purchased a used Jeep Wrangler and the experience was pleasant. When I arrived a sales person had already been assigned to me, so there was no waiting and my sales person, Tim Rennie, had the Jeep ready for a test drive. The negotiation was smooth and quick with no issues. And when it came time to do the paper work, it was all ready to go so I was in and out in no time and have been enjoying my Jeep since.

Anand

Oct 28, 2014

My Car buying experience was excellent. I had negotiated most of the deal through online. I recommend BMW North to all prospective buyers. Only issue was they don't accept credit card, It would have been nice if they accepted Credit Card

Rub

Oct 21, 2014

Took my 2008 550i the car has 70k miles. When accelerate engine would hesitate. Would feel some small to medium shaking before it would take off. Was very annoying so after the only mechanic i trust could not find the problem. I had no choice but to take it to a BMW dealer, yes not my favorite place apart from their outrageous rates. After four days they said it was the eccentric shaft (worn down) for that they had to remove valve cover and go in, Parts and labor $3,200 dealer also suggested replacing levers since we already had the engine open. I checked with my trusted mechanic he said yes that would be a good idea. So I gave dealer the go ahead. After completing the job they said they test drove my car to make sure the issue was resolved and that it was as good as new. I pick up the car and as soon as get on a major street I step on it and still felt some slight hesitation and shaking minor but still there. I would say it was 90% better. But After paying $3,200 you expect it to be perfect not almost perfect. Called the dealer to tell them but since I needed the car I would bring it back next week. Ok I bring the car back, the Forman and I go for a ride so he can experience first hand the hesitation and shaking. Three days later and after they supposedly did all kinds of test they said it's most likely the other eccentric shaft thats also worn out, Would not know for sure until they go in and check it out. But just doing that would be $900 for labor and a total of $2,800 parts and labor if it turns out to be the eccentric shaft. I thought I would go get a second opinion so I said no thanks. Next day I pick up my car and after 10 minutes on the freeway car starts loosing power. I try to accelerate but its not responding at all. I make it to an exit pull over put the car on park and starts shaking like a junk car. I restart the car the shaking stops so I take off again. I soon notice that the car's original hesitation and shaking problem is back and WORSE than the original first time I brought the car for service. I take the car back to the dealer and told them I expect my car to be at least in the same condition I brought it in. After a few more days they call to say it's nothing they did wrong and just insisted that the car needs to have a second eccentric shaft replaced. Bottom line I brought them the car for a second time for the same original problem. Only now was less severe now I get it back in MUCH WORSE condition than when I brought it in the first time. Exact same problem goes in to their shop and comes out in worse condition just like that, just like magic. And they take no responsibility for it. Now I'm out $3,200 and my car in is in worse condition than when I first brought it in for service at BMW of Houston North thanks for nothing. This is the reason I avoided dealers and only go to them as a last option, but they keep on disappointing. I have never trusted dealers I had way to many bad experiences and obviously very expensive ones. Most people think just because its the dealer you can trust them ja!! they are the biggest rip off. I will say some or actually now day's it feels more like most are thieves because they charge for parts they don't even replace, jobs they never even complete. I'm a business owner but its common cense that most big operations charge much more for their services and products. Dealers have major overhead and charge customers double or as much as triple compared to smaller shops. That's why they have so called service advisors who's main job is not to give you good service it's to sell you as much as they can. Again use common cense it's mainly a commission earning job and on top of all this when they can't even fix your car right they take no responsibility they just wan't to keep on charging to take the time to look into what they did wrong.

Jerry

Oct 21, 2014

2nd BMW we have purchased from BMW of Houston North. We like 'em. Alex is the greatest.

DLR

Oct 17, 2014

Just purchased a used (2012) Lexus from Austin Oxener (sales person) at BMW of Houston North. No pressure, good follow-up, and smooth purchase experience. Good overall experience--thank you.

Animesh Bassi

Oct 17, 2014

Had a great experience with BMW of Houston North. Ended up buying a used 2011 528. The car being a certified pre-owned is in great condition and runs perfectly well. The staff there is extremely friendly and supportive as compared to other BMW showrooms that I had visited in the past. Ask for Benny there and he has great knowledge on the vehicles. Making an appointment in advance always helps. When I arrived the car was ready and waiting for me to take the test drive. The waiting area is also more comfortable than the others and the general atmosphere is friendly and helpful. I would certainly recommend going here for your buy, as they tend to provide you a complete explanation of the vehicle and give you a good comparison with other models that you may be interested in. The financial services were also well organised and cooperative. Being new to the country an lack of credit history did not affect their interest rates. I was able to get a great rate regardless of having almost no credit history. Any professional execs who have just moved here, should certainly consider this.

Sana Morgan

Oct 14, 2014

The sales experience at BMW North was good only with the Salesperson Nicolae ...He was very helpful and very nice...the experience overall was good.

Brian M

Oct 10, 2014

Just took delivery of my 2015 428i convertible. Super excited! My sales person, Stacy was amazing! Best car buying experience ever. From the receptionist to finance great customer service all around.

Elysia

Oct 2, 2014

Although I live in Missouri City, I went to BMW of Houston North to determine if a BMW was the proper choice for me. The staff was professional, polite, helpful and informative. My internet Contact Person coordinated my visit, the manager introduced me to my sales rep: Dung Le. He was absolutely wonderful! Mr. Le explained details about my purchase options. The gentleman working out the numbers was quick and personable. I proudly purchased a 328i with no hassle at a great price. I appreciated the team effort!

Steve

Sep 30, 2014

The sales process was exceptional. No high pressure just a focused effort on satisfying our needs for a second car. The business manager Cecilio and the sales man Dung were superb and very very customer focused. Thank you

RSierra

Sep 25, 2014

Very professional and friendly team. The whole buying process was easy and very fast. This is my first "buying a car" experience in the US and this team made a very pleasant one!!

DJBrown

Sep 16, 2014

I live in SE Houston and had been to my local BMW dealership twice to inquire about a new vehicle and let's just say the customer service was less than ideal (no test drive, less than 10 minutes with a salesperson, viewing cars on my own, etc.). I decided to head to BMW North of Houston, over an hour drive from my home, lets just say it was well worth drive! Exceptional service from the phone call through the sale. Brigitte Parks was an outstanding salesperson. She communicated and listened to what I was looking for and had four vehicles primed and ready for me to look at when I walked through the door. Very knowledgable of the vehicles and the experience felt like discussing BMW with a friend rather than a sales pitch. Helped me compare and contrast features and differences in the vehicles vs my needs. I purchased my 740Li on one visit! The outstanding service did not end there, their finance staff continued my exceptional experience and i proceed through financing in less than 20 minutes. May I suggest you request Richard Beard for your financing, quick and efficient. He also has a wonderful personailty and was a pleasure to work with. As my title says Restored my Faith in BMW. This is my second 7 series (I owned a 745Li previously) and I really thought about buying another vehicle based on my experience at the BMW near my home, however, I am so glad I decided to give BMW North a try. Exceptional customer service...better than expected. So good was BMW North that I will probably drive the extra hour to get my car serviced there. I highly, highly recommend you visit them no matter where you live in teh Houston area it will be wortht the trip! Ask for Brigitte Parks and Richard Beard for exceptional service start to finish...even post sale!

Cooky C.

Sep 11, 2014

Amazing customer service! Nicolae B. was my car dealer! He did such a great job helping me find the best BMW for me and in my price range! I've been to a few dealerships where the car salesman was very aggressive and pushy. Nicolae listened to your needs and respected your decision and never tried to force me into anything I was not feeling uncomfortable with; whether that was price range, leasing a vehicle, etc. Everyone I came into contact with at BMW of Houston North was friendly. I definitely recommend coming here!

TomF

Sep 8, 2014

Had to take my car in on very short notice. Thanks to Erick Camargo -service advisor- car problems were fixed quickly and professionally.

jason

Sep 4, 2014

I had the pleasure of dealing with Nicolae Branzei. Very professional and was very knowledgeable, he answered any question we threw at him. The purchasing experience dealing with him was great.

Sue A.

Sep 3, 2014

Great dealership! Ed S. should be salesman of the year. Ed was informative, helpful, and not pushy. The financial department was informative but also not pushy. Overall great experience!

wdpenhale

Sep 3, 2014

People make the difference. While we expect great cars from BMW, the interaction with the people at BMW of Houston North make the difference. Personable, knowledgeable and genuinely excited to earn your business. We were in and out in less than an hour as I had set up an appointment to sign my life away prior to coming in. I highly recommend that. Ben Chiu was a real pro in handling our questions and issues. This is the fifth car I have either bought or sold here. I will keep coming back. Thanks.

Susan

Sep 3, 2014

bought a car on Saturday from Demetres Karagoudis. He was extremely pleasant in working with us. He let us test drive the cars we were interested in and he was patient in describing the cars features. I am looking forward to driving my new purchase and I would recommend Mr. Katagoudis as a salesman!

Carlos family

Aug 19, 2014

It was a very easy going atmosphere. Nothing about the experience made me feel uneasy. the salesman was very informative about the vehicle and also very professional and courteous. For every question I had, the salesman had an anser,and backed it up with proof, to show we didn;t just have totake his word for it, but that was he was telling us was valid. The financing department was excellent and very friendly. Overall it was a great car buying experience and i would recommend this dealership to anyone.

Jason T

Aug 6, 2014

Just purchased a 2012 BMW X5 from Benny and Steve at BMW of Houston North, this is our 7th car we have bought from Steve, and our first experience with Benny, but it was a terrific buying experience. No pressure, fair pricing and negotiations, in and out in less than an hour. It helps when you know what you want and have a history with them, but it's worth the effort.

Istre

Aug 6, 2014

Bought a BMW 528i from this dealership with no problems. The salesman was excellent, not pushy, and easy to deal with. We even scored a new set of tires and rims for half price. I will bring my business to this dealership again, even thought it is a 4 hour drive from my home.

Rigo C

Aug 2, 2014

I purchased a used Mercedes at BMW North and the purchase process took forever, even without financing. After the transaction, they had me wait even longer supposedly to detail the car. However, when I got the car, it had a horrible smell. It was so bad I had to drive with the windows down and it gave me a headach. They also told me the car was inspected, but after just two days the check engine light came on, they told me to take it to Mercedes and it cost me almost $300.00 in addition, one of the lights was out and that cost me an additional $82.00. Their services after the purchase completely changed. My advise, if you want to buy a Mercedes, buy it at a Mercedes dealership.

sandigt1

Jul 28, 2014

Purchased my wife's car from Stacy at BMW North, then purchased mine last month. We will purchase from her in the spring when we upgrade my wife's car. This dealership is consistent and Stacy follows up with us often. I would recommend her highly

Trimotor Diamond

Jul 25, 2014

Was heading to another dealership who had already given me a written offer on my 645Ci. Decided to drop in to BMW of North Houston to see what they would offer to tick that box in my head I was getting the best deal possible. Extremely happy that I did. Met by a very pleasant salesman called Benny Bui as soon as I walked in the door and hit it off with him immediately. Was planning to just sell my 645Ci then look around for something else in my own time. Benny found a beautiful pre-certified BMW 335i, silver with black leather as I like, with only 33K miles on the odometer. Still with BMW warranty up to 50K and already pre-certified by BMW up to 100K and honestly looked like a new car. Because they are part of Autonation they photographed my car during appraisal and put it on their internal national network and they began receiving bids from other dealers for my car. Based on those offers I received a fair trade-in price and got an excellent finance rate through BMW. The sales tax saving which I would not have received if I had just traded in helped too. After adding extra maintenance coverage and gap insurance I pay only $25 per month more than on my 6 Series. The signing of paperwork in the finance department was even a pleasant experience. Showroom is a nice environment to hang around in during the inevitable length of time it takes to purchase any vehicle and they even have several lady sales representatives. The 335i drives beautifully and although it will never be a 6 this twin turbo engine gives it a run for the money and still trying to come to terms with the voice control and multiple functions on the screen. Benny has promised to train me when I have more time but I had to leave for an appointment. All in all a 5 star no pressure experience and actually feel part of the BMW family now.

ldr554

Jul 23, 2014

Found my car on Cars.com. Visited the dealer the next day because I was driving all the way from Galveston. Car was on-hold pending my arrival. Salesman was attentive, Sales Manager was readily available and friendly. Financing was SUPERB; they were even able to beat my credit union rate!! All in all, I was in and out of the dealership with my new car in just over two hours... a record for me! I will be recommending this dealer to anyone I know buying a new or used car.

TED

Jul 23, 2014

5 STARS ACROSS THE BOARD. NO ISSUES AT ALL. GO SEE RAY AND HE WILL TAKE CARE OF YOU!!!

Ray G & Lydia

Jul 19, 2014

My wife and I had the pleasure of dealing with an amazing sales consultant at BMW North Mrs. Brigitte Parks, who sold us a 2014 BMW 335 I recently. She was very professional and very patient with us. The whole process was easy and quick. Surprisingly even the finance guy was willing to work with us as well and gave us a great deal. I would highly recommend this dealership and Mrs. Brigitte Parks

PT

Jul 18, 2014

I recently purchursed a certified 335d, 2011 from BMW north Houston, and it was a pleasure experience with their associate..Nabil Gheith was the associate, and he is very hornest, professional, no gimmics, sincere. It was a wonderful experience...

Ramsay328i

Jul 12, 2014

I had a great experience working with the team at BWM of Houston North. I was buying my first car, on my own, and their team helped me through the entire process without "taking advantage" of me --unlike most car shopping experiences. I worked with Benny Bui and he took time breaking down all the details of the car. I must say, this dealership definitely exceeded my expectations. I love my car and I plan on working with this team again in the future.

Ed

Jul 7, 2014

I have had two buying experiences with BMW North Houston and both times have been looked after by TJ (Sales Executive) who consistently offers great professionalism, empathy, and provides the car buying package to suit you best - Great service! I would recommend TJ to anyone looking to buy a new car as he is not pushy and has the patience and experience to work with you for the best outcome.

Pat w.

Jul 7, 2014

Purchased my 640i rom Bmw North Houston...Stacy and Bridgitte was awesome...thanks ladies for all your Help!!!!

Carman

Jun 28, 2014

On June 21, 2014, I went to BMW North to "look" at a BMW. I was greeted almost immediately and shortly assigned to TJ. The keys of the vehicle I was interested in seeing had already been pulled, so on a test drive we went. TJ informed me that it was my choice to drive on the feeder or the highway, whatever I was comfortable with. TJ was quiet during the ride, but I realized he was letting me drive and get a feel for the car without chattering the entire time...I appreciated that. Once we returned to BMW, he gave me a wealth of information about the car and asked me very kindly throughout his tutorial if I had any questions. I had many questions, which he graciously answered. He then asked if I'd like them to take a look at my car (no pressure) and I said yes. Once the figure came back along with the price of the car I was looking at, he asked, "how can we make you happy?" I shared my expectations, I asked him to speak with my father which he happily did and then he spoke with management. My expectations were met and the deal was made. At no time did I feel any pressure whatsoever to purchase the vehicle. TJ was knowledgeable, kind, informative and an all around professional. I would highly recommend him to anyone looking to purchase a vehicle from BMW of Houston North. Thank you TJ!

J. Cannon

Jun 27, 2014

Recently bought a used Infiniti G35 for my son. We were not going to be able to make it to the dealership before they closed. I called dealership to confirm the closing time. Spoke with awesome salesman Daniel Krol who volunteered to stay late to show us the car. We test drove the car and was very impressed with the car. We came back in the next morning to purchase the car. We entered the building and I was impressed with the cleanliness and professionalism of all the staff. We never felt pressured to make a purchase and we weren't harassed by other salesman like at most dealerships. We will be looking for a car for one of my daughters in October. Hopefully the dealership has a car at that time that we can afford.

Bellaire:)

Jun 25, 2014

I have switched from Advantage BMW Midtown to BMW North! The service provided by Benny and the rest of the staff and the prices are worth the drive for this inner looper. Before you decide on your next car please consider BMW of Houston North!

Stephanie Allen-Gobert

Jun 13, 2014

Simply amazing! My sales woman Stacey is one of the best in the market.m.She came on her day off to make sure everything in our car buying experience went well..and it all went exceptionally well! The store is super clean...financing department is prompt friendly and won't haggle you about unnecessary add ons. I felt no pressure which made it easier for me to agree to an extended warranty/GAP coverage. All went well and the peanuts are not bad either! :) Go team Stacey!

greeneyesnemo

Jun 6, 2014

Stacy at BMW North Houston Rocks. I bought a beautiful 2012 X5 and couldn't be happier with the service and process of buying my car. This is my 7th vehicle and I have never had such a great experience buying a car until now!!!

MikeT

May 23, 2014

Great experience started on the internet with Bridgette. She stuck with me while I was making up my mind. When it came time to come in, she met me in the showroom and introduced me to sales associate David. Everything went smoothly from there. Very professional, but also a very personal touch. Came in 5 minutes before closing to show my wife the car and David was happy to hang around a few more minutes to let her sit in the car and make the call! Closed the deal the next day and I'm a happy driver of an 'Ultimate Driving Machine'!

traegrrr

Apr 27, 2014

Too many things to even write. If you notice on YELP on the internet it indicates 75 reviews did not recommend this dealership. Bought an x3 from Benny 1.5 years ago. It's been in the shop NINE times. He sold us a lemon. The Service Department is full of lies, shotty work and will give you lip service. So many negative things about this whole organization. Do your research and homework on these folks before purchasing from them.

Jess Florez

Feb 7, 2014

Just purchased a 328I and everyone at this dealership were very friendly and very professional. Quite a pleasant surprise and one I will pass on to my friends.

Yolanda C.

Dec 30, 2013

Fantastic service and an extremely knowlegable sales representative made for a great experience. BMW North is what you expect and hope for when purchasing a car. Thanks Stacy Allen, for the first class service and taking the stress out of purchasing a car. You're the best!

JaynieJaynie

Dec 27, 2013

This was the BEST automobile shopping experience we have ever had, BY FAR!!!! We had been contemplating a new BMW and had been researching, but on a whim we decided to test drive and purchase a new BMW on Christmas Eve!!! We were the final customers in the store, and EVERY person was extremely accommodating!!!!!! We did not feel pressured at all and we were not rushed either!!!! Kelly, our salesperson, was the best and I would highly recommend him!!! He is VERY knowledgeable and answered all of our questions. This was a FABULOUS experience overall!!!

A Satisfied Canadian

Dec 19, 2013

This was our third BMW, all purchased in Houston from two different dealers (owned by different entities). We have chosen to return to Houston North for this recent purchase as well as all our previous and future service needs, they deal with us in an honest, no excuses manner. As a management consultant I hear the term "customer service" thrown around a lot, in the end is being treated fairly, honestly (even if the answer is no), and feeling as though its a relationship not a transaction. Salesman Ed and Service advisor Dante have continued to treat us with respect and consideration...We'll be back. Jim and Cindy

oldfarm

Dec 11, 2013

I just got a X5 2014 from BMW Houston North. The agent is really helpful to select the car, showing the different options and get the order delivered extremely fast.

Joseph Pasztor

Dec 7, 2013

I recently leased a new 2014 BMW 328i from BMW of Houston North and I must say that the overall buying process was absolutely phenomenal. I came into the dealership pretty late on a Saturday evening, not expecting to be driving off in a brand new car that same night. I was pretty much "window shopping", but the level of service I received and the quality of the car sold me. This was my first luxury purchase. I'm 25 years old and was expecting to be overlooked, as I've experienced from other dealerships in the past. When I arrived, I was promptly greeted by an attendant from the reception area and was offered a beverage and a snack while a sales associate was paged. My sales advisor was an absolute sweetheart and made me feel like I was apart of her family. While ironing out the details of the car I wanted, I was given an array of sections and options on the different vehicles. Figuring out what I was wanting and test driving made me feel confident that I was making the right decision in leasing because the car was being tailored to suit me. Financing was a breeze and it didn't take long at all. My finance manager went over different options on protecting the car and explained them very thoroughly. I was given a fair price and was happy to leave feeling like I made the right choice with BMW. After finance, my sales advisor went over all the features of the car and even offered to program the car to my preferences. I've purchased four other cars before this one; all at other places, and none of my sales advisors have ever taken the initiative like the staff at this dealership.

Olivia Lewis

Dec 5, 2013

We purchased an X3 and our salesman was Ray Merheb. He went out of his way for us, it was dark, cold and raining very hard. He went out in the rain and would bring the car we would point to from inside and squeeze it under the front awning so we could see it and not get wet. Talk about service!!

Repeat customer

Dec 4, 2013

Always so pleased with sales and service. They have my business always. Greg Schell has sold me and my friends numerous BMWs. Thanks again.

Anthony

Dec 3, 2013

Last week, I purchased 2014 BMW X5 from BMW North Houston (FM 1960). The sales manager (Ron Foster) was very courteous and knowledge. He took the time to learn about my preferred choices and features, ran a comparable analysis for the models I was interested in, showed me the vehicles and their features. During the process, Ron was not only patient and courteous, but also very diligent in responding to my requests. After the sale, Ron contacted me by phone and email to make sure I was happy with the new X5 and offered his assistance with any questions I might have. Even though this was the first time I purchased a car from BMW North Houston, I was familiar with the facilities and service staff. I visited the facilities several times in the past for car maintenance. I was impressed with the quality of service and the overall courteous staff.

Stacey Lanza

Nov 26, 2013

TJ is an excellent sales person. I was referred to him by one of my colleagues at work. He is very patient and understands his cutomers needs. He is flexible and able to help and make suggestions to his clients. He helped me locate the exact car that I wanted. The process was easy and simple. It was a pleasure to do business with him. I highly recommend him to anyone. Thanks TJ

Chanae J.

Nov 26, 2013

Recently purchased and BMW x5d from the North Houston location and I LOVE IT!!! The staff was really friendly, especially my dealer Mr. DeAngelo B! I felt comfortable at the dealership and felt like everyone had my best interest at heart! I would highly recommend that the next BMW you buy, you purchase it from this location! Be sure to ask for DeAngelo B.!

Ernest & Andrel Stamps

Nov 16, 2013

Service was great!! Our salesman Mr. DeAngelo Burrell was awesome!! We drove away in our very own first time buyer of a beautiful 528i !!!! The financial advisor was great in addition to the courteous and thoughtful employees!! Great purchasing experience !! Recommended BMW NORTH to all my family members and friends!!! To God Be The Glory!!

MaggieB

Nov 14, 2013

BMW of Houston North provided the most pleasant car buying experience I have ever had. The salesman, Ray Merheb, was excellent, he only showed me what I was interested in, with no pressure to buy. Once I selected the new car I wanted, Ray did an excellent job of showing me all the details of the car and how they work. He then explained the options between purchasing and leasing a vehicle so that I could make the right decision for myself, financially. After working with Ray, I then saw Richard in finance, whose great personality and the speed of his working through the financing process finalized my awesome experience buying from BMW of Houston North. If you are interested in purchasing a BMW then make it a point to do so at BMW of Houston North..

Maria Hernandez

Nov 5, 2013

We were in the market for a new BMW and were referred to come in and visit Anthony Davidson at the BMW North Houston facility. It was a hassle free buying experience with an exceptional staff! This will not be my last BMW I purchase and look forward to building a long term relationship.

Kristin

Nov 2, 2013

I recently purchased a brand new 5 series from BMW North. After looking at a few used cars because we were upside down in our current vehicle and thought we would need to by used, our sales rep (TJ) suggested that we look at a few new cars and suggested some financing options that might work better for us. He was right! We drove out of the dealership in a brand new car straight off of the showroom floor. Prior to visiting BMW North, we visited another BMW dealership in Houston and were treated to horrible customer service. Not so at this location. We were offered coffee, snacks, greeted by smiling faces and all of our questions were answered and explained thoroughly. Great job by the entire team! We will definitely recommend you to friends and family.

Rojenia

Oct 31, 2013

I recently purchased a new BMW 528i from BMW North Houston. It was a great, hassle free purchase. Both my salesman and finance manager made my experience a pleasant one.

Bimmer lover

Oct 28, 2013

Recently purchased a used BMW 335d from BMW of Houston North. Sales associate was Benny, very helpful throughout the process. I would definitely recommend this dealer to anyone looking for a new or used BMW.

Monica

Oct 26, 2013

Absolutely the BEST customer service ever experienced. Hannilore Briggs was always available, extensively knowledgable about our questions regarding vehicle purchased. She spent the time assisting in programming our favorite stations, demonstrating the features on the vehicle. Followed up numerous times after the purchase. We will be returning customers. Hands down have no interest in doing business with any other dealer or sales representative. Congratulations BMW on a terrific product but even more so for your choice and confidence in Haniloree

Liligirl

Oct 24, 2013

I had an extremely pleasant experience buying my BMW 325i at BMW of Houston North. Special thanks to Nabil Gheith (Alex) who made my shopping experience comfortable. Alex is a polite and helpful person, knowledgeable about BMW and was ready to answer all my questions. This being my first BMW and first purchase at a dealership, he made sure that the entire process went smoothly. After the purchase, he followed up multiple times to make sure that I was happy with the purchase and to ensure I received the license plate and the user manuals that was posted from their showroom. The place had a good collection of low mileage BMWs, which is what I was looking for and I would definitely recommend all my friends to checkout BMW of Houston North for purchasing their new/used BMWs.

Peter, the pilot

Oct 23, 2013

We ordered a 2014 5 series, 550i xdrive sedan, and it is more than what we expected it to be. What a great drive. Our salesman, Greg Schell was attentive to our every need and answered each question we had. We have purchased several cars through the dealership over the years and have had our cars maintained by the dealership as well. We have only good things to say about customer care and service. Kudos to Greg and his team at BMW of Houston North.

Kingsley

Oct 21, 2013

I recently purchased 2009 Toyota highlander from BMW delearchip. The car was thoroughly inspected, brand news tires were installed in the car. Detailing was perfect. I fell in love with the car the moment I say it. The customer service was excellent. The sales rep that attended to me was so nice and patient. He was willing to help me in any manner. I was very much satisfied with the the services I received from the dealership.

Trey Simmons

Oct 15, 2013

I was very pleased with both my sales and my financing experience here. Jeffrey Mason as well as Richard Beard made my purchase painless and pleasant. Thank you bothagain for treating me like a customer not a number.

B.Tchakarov

Oct 11, 2013

The salesman Ray Merheb was very professional and made the whole process pleasant. I would recommend BMW North to friends and colleagues. Thanks BMW!!

Joanne Anders

Sep 6, 2013

We had a super great buying experience with Benny Bui. He was very thorough, patient, and followed up with us after the sale. Also, Richard Beard was able to get our financing at a lower rate than we had planned on. Top notch work from a top notch dealership.

Jacob D.

Jul 10, 2013

My buying experience was great. I got a CPO 535i at a good price and that was exactly what I was looking for. The transaction was straightforward and as painless as could be expected. I scheduled a test drive online, and the car was there waiting for me. My client advisor, Nicolae Branzei, was excellent. He went above and beyond during my purchase. He wasn't pushy at all and didn't try to talk me into something I couldn't afford. He treated me with respect even though I am a recent college graduate and was financing the car. I couldn't be happier with the overall experience and I have no trouble recommending Nicolae to my friends and family. The facility is clean, looks great, and everyone I interacted with throughout my purchase was very nice and respectful.

Satisfied buyer

Jul 6, 2013

Excellent dealer. Supportive team, accessible. I ended up visiting it because of the amount of positive reviews, and the result was also positive. Recommended.

Priscilla

Jul 2, 2013

Working with Stacy was great. We purchased two vehicles and we received superb customer service both times.

Happy Ted

Jun 23, 2013

Superb experience throughout the buying process. From my first vist to after purchase follow-up the experience was great!

C. Reynolds

Jun 7, 2013

If you buy a car at BMW North be sure to ask for Nicolae. The man will take care of you and has an attitude of gratitude. Once we ran the numbers, I signed an unofficial price estimate and when finalizing the deal the numbers didn't budge. Outstanding customer service and straightforward pricing equaled my best car purchase experience to date. Oh yeah, and if you don't own a BMW, take a test drive and you won't go back. Sincerely, - C. Reynolds...

M Morales

Jun 6, 2013

I bought a 328i, and the experience could not have been better. Hannelorre is the best!! She is very straight forward and easy to deal with. I have called her several times since the purchase and she is always willing to help. The whole team was amazing. From the time I walked in until we finished the sale. Top notch crew.

BMW enthusiast

May 28, 2013

I've bought 3 BMW's from BMW of Houston North and my experience has always been stellar. Bennie Bui helped me with my last 2 new leases, and he couldn't be more helpful. I can't say anything but positive things about this dealership and the people who work there.

Bulentince

May 28, 2013

Bought a re-certified same year car, I had a moldy smell the same day! Told my sales person about, took the car in for them to take a look at it, but all they did was to clean the AC system and tell me that it is "normal" to have this smell and that it happens in all models!They blatantly lied to me when they said they have never heard of this issue before.I did a 10 minute google search with "bmw ac smell", I came across hundreds of posts from people having the same problem, dating as far back as 2002 (11 years ago)! BMW even acknowledged on the owner's message board that they are aware of it and working on a fix back in 2006.The dealership told me today that this issue is NOT covered under any BMW warranty-even though I purchased an additional 5 years from them.They lie, don't take responsibility and do a very poor job overall. I would NEVER buy another BMW, especially not from the BMW of Houston North.

brickyard2

May 26, 2013

My salesperson was very thorough and genuine. Stacey Abney met all of my expectations. She made my experience very enjoyable. She was very knowledgeable and informative. I will reccomend her to all of my friends for future purchases.

Joe

May 22, 2013

Benny (Salesman) and Mark (Manager) did an excellent job! Benny found the perfect car for me. Benny is very well-educated on all aspects of the cars and has an easy-going style that helped me feel at ease. Mark did a great job explaining the trade-in process and made it very easy for me to drop off my old car and get into the best car I've ever owned. Very happy with the whole experience and look forward to working with this team again in the future.

Mohamed

May 21, 2013

I was driving my Big GMC Sierra truck that day when I saw very elegant and small BMW passing in front of me. It really took my eyes and told myself I should get one. Honestly I never had BMW before always bought big American cars especially trucks. So, I went to the BMW of North Houston Dealership last week and I fell in love with that Deep Blue Sea BMW 128i Coupe. Mr. Ronald Foster and Mr. Nicolae Branzei are great Sales Executives, they took very good care of me and helped me step by step throughout the procedures, I can't thank them enough. Also, I never imagined that BMW financing will be that easy, for sure it's because Mrs. Phyllis Baird is super in her job. I can say it was the easiest car deal for me in more than 15 cars that I have bought in the past years. I'm really happy with my trade and I'm enjoying my little baby. BMW cars are way different than American in many ways, specially engine, breaking and interior off course. I recommend this beautiful car for any one who like strong, small cars. Thank you BMW of North Houston for making my dream come true. I will come back for my next car for sure.

Trevino7

May 15, 2013

THE SERVICE IS OUTSTANDING AND THE EMPLOYEE SUCCEEDED OUR EXPECTATIONS!!!!! GREAT CAR AND GREAT PEOPLE, THE SELLER WAS VERY EXPLICIT WHEN HE EXPLAINED ALL THE CAR FEATURES AND MADE SURE WE UNDERSTOOD EVERYTHING HE SAID.

KJGallow

May 14, 2013

I think I mentioned to everyone there that this was the best "Buying Experience" I've had. Purchasing a vehicle always seems like a painful process but the people and facility were great and gave no pressure when assisting me make my decision. I also received more in a trade-in than the Blue Book so that was a plus.

Yomi Adeyemi

May 13, 2013

Bought a 2010 CPO X3 for my daughter recently. Overall experience was great. Car is solid, but there is a ? stone damage on the windshield on delivery from Houston( I am in the Chicagoland area ).

Jeff Cox - Machine Tools Texas

May 7, 2013

Pleasant and low pressure from start to finish! Bought used non BMW vehicle, but was never treated like I wasn't buying a BMW.

Mike D

May 6, 2013

Very Professional and an overall positive experience

Javier Avellan

May 2, 2013

This is my first BMW and the experience was fantastic... thanks to TJ and Phyllis. I had visited another BMW dealer earlier in the week and the experience was below par... so I was glad I tried again and came here. They found the right vehicle for the right price and were super friendly and helpful the whole time. I highly recommend BMW of Houston North and will definitely be telling my friends about them. Thanks! Y'all are great!

Tracy

Apr 27, 2013

Anthony Davidson is the bomb.com. This place is awesome with no high pressure sales.

Nicole Conger

Apr 24, 2013

I recently relocated from Austin to Houston, TX. I had a 2003 3 series for nearly 10 years. Because of the costs of repairs, I decided to buy a new car. I Googled dealerships in Houston and found the car I liked online at BMW of Houston North! As soon as I got there, Ed Steinberg greeted me and he happens to be one of the kindest men I have ever met. He ensured that my time there was pleasurable every step of the way. Two days later I actually got the car! It was shiny and gorgeous!! Everyone at this dealership (management, finance, and secretaries) went above and beyond with friendliness, professionalism, and perfection! - I LOVE THIS PLACE!

chassdesk

Apr 22, 2013

Hannelore is great to deal with no pressure, she gives you the same respect whether you are buying an M5 or a 328. She is responsive via email and phone, and would deal with Hannelore with no hesitation. I hope to deal with Hannelore for many years to come.

Barbara MJ

Apr 20, 2013

It was a good experience for me especially since this was the first time I purchased a car on my own. Mr. Oxener was very patient with me. He and the entire BMW staff were friendly, easy to talk to and accommodating. They have a large inventory and will go at lengths to find the right vehicle for you. I am very happy with my purchase.

A Selby

Apr 12, 2013

Last month I bought a 328i from BMW Houston North. They were outstanding in every way. We were able to get the exact car we wanted, the transaction was efficient and fast. The sales people were very professional. Today I had a question and dropped by to see them, they had me back on the road in 15 minutes. I would highly recommend them and their service. The car? Well it's just an amazing machine.

Stan D.

Apr 10, 2013

I worked with Kris Sutton who assisted me through the sale process along with several others. Good purchase!

Robert D.

Apr 7, 2013

What a great car dealership, I purchased a vehicle for my youngest daughter and the customer service was fantastic from the beginning of the sale through the delivery of the vehicle. Thanks guys.

RobertDameron

Apr 7, 2013

Great sale from beginning to end. Customer service was second to none. Purchased this vehicle for my youngest daughter and she is over joyed. Thanks guys.

cyn8

Apr 4, 2013

I enjoyed my time there and everyone was very helpful. Got what I wanted plus more, the sales rep was very polite and nice. A little taken back by the strictness but definately worth it.

5354Loftis

Mar 29, 2013

I initiated my inquiry via the Internet. BMW North Houston responded through an automated reply. Since it was after hours on Friday night, the dealership called on Saturday morning asking if they could make an appointment for me to test drive the X5 I inquired about. I did go by for the test drive and the salesman, Dieter Lehmann, greeted my wife and me. He was very helpful, friendly and did not apply a "hard sell" approach. Dieter was very knowledeable about the X5 and assisted us with the test drive. The dealership was even willing to match a discount program my company has at a different BMW dealership in Houston. I was very pleased with the price of the X5, but would have liked to get a little more in trade for my Audi Q5. Although, the price and trade were acceptable. When I made the decision to buy the X5, Phyllis was equally knowlegeable, courteous and helpful with the closing documentation.As a result of my experience, I will use this dealership again in the future and would recommend them to my friends.

Mg222

Mar 25, 2013

It was an easy and relaxed experience evaluating the BMW 335d with a thoroughly informed sales associate. Ben Chiu made our visit a real winning experience. It is rare to encounter such a well prepared salesman. He gets my top rating.

annie h

Mar 21, 2013

sales person benny bui was very professional. great experience. will recommend to my friends/family!

Jason

Mar 20, 2013

Buying this vehicle was an overall simple process. my salesman was a joy to work with and extreemly knowledgable

Nina

Mar 19, 2013

Most helpful dealership I have dealt with. Employees are very friendly and helpful.

Vanguard

Mar 11, 2013

Awesome purchasing experience of our 2013 328i at BMW Houston North w/our sales advisor, Hannelore Briggs!

ecaoz

Mar 6, 2013

I had a fantastic buying experience with Hannalore Briggs. She showed me the workings of the car and drove it herself so I can see how it drives before my first test drive! I really appreciated the effort she put in to educate me about the car. I highly recommend Hannalore because she is very experienced and knowledgeable about BMW and her after sales service is unbelievable!

JJ

Mar 4, 2013

I recently leased my 6th BMW 335i from Steve Cook with BMW of Houston North. I am extremely happy with my new BMW and the top notch service I received from BMW of Houston North. All of the assistance from Steve and the other associates of BMW of Houston North was excellent and greatly appreciated. Steve was very helpful, very professional, and did an excellent job with the entire process of choosing my new BMW and I would definitely recommend him to anyone looking to buy or lease a BMW. Thank you Steve!

Misled

Mar 3, 2013

On my way to view new BMW's (I was ready to purchase my 3rd BMW) I stopped by a Toyota Dealer to check out 2013 Avalons. While there, I asked how much my current BMW 745Li was worth on trade-in. Imagine my surprise to find out that a Carfax report indicated that my Preowned BMW 745Li had been in an accident in the past. When I purchased my vehicle at BMW of Houston North, I was informed that the vehicle did not have any accident history. This information was readily available to the salesman, but either he overlooked this issue or blatantly misled me. End of story--I was offered much less than I should have received on the trade-in, and my Avalon is on order. Omission of information is lying in my book, so I won't be dealing with them again.

Jason, Architect

Mar 1, 2013

I found the used car that I had been looking for and by coincidence a good dealership at the same time. The 2006 Z4 was in great condition and came with a 3 day return policy, a 60 day autonation mechanical warranty and an optional extended warranty. I had never owned a BMW before nor heard of BMW of Houston North, being from out of town. Both were pleasant surprises. I came up late on a Friday and the car was ready for viewing and a test drive after hours. I returned on Saturday morning for another test drive and to purchase. The staff was great, including Theresa, Henrex, Martin, Cecilio, Kelly and others. It was very beneficial that Kelly knew the car and owned a BMW. I'm glad I went there and plan to return again for the next BMW purchase.

Vanguard Pharma

Feb 26, 2013

Hannelore is one owesome sales advisor at BMW Houston North Dealership. We cannot ask for more from her and Celicio, the finance mgr. Everything was great except for the long waiting time for the paperwork.

Patty C

Feb 12, 2013

Very Pleased with our buy , but mostly with the attacntion from our Sales Rep Ben Chiu Thanks for great service !! and your follow up

Ken Halbert Houston 77008

Feb 8, 2013

I purchased a 2013 BMW 328I and it was the best car buying experience ever! Ray Merhab Saleman and Lonnie Soza General Sales Manage went above and beyond in finding me the right car. Phyllis Baird the Finance Manager was very efficient with the paperwork. The entire car buying experience was the best I've ever had! I would highly recommend BMW North Houston!

bmwx1

Feb 5, 2013

my dealings with this dealership was above and beyond any dealership i have bought cars from. i am very happy with my purchase and look forward to many years with my bmw and this dealership and mike watkins! thanks!

Lauren Chavis

Feb 1, 2013

I have never had a better experience then I did here. Hannelore at BMW Of Houston North was so kind, patient and helpful. The process went so smoothly and quick. She made sure we were well taken care the whole time. I drove off the lot happier then ever, not to mention with a bright red bow she had wrapped on it. Thank you again Hannelore for making my experience special.

Jim

Jan 31, 2013

Just purchased a new BMW 535i working with Ed Steinberg. He was a pleasure to deal with. Good selection, no hassles in the closing process in the finance department. Try them if you are in the market for a BMW and live in Northwest Houston.

RL-N

Jan 30, 2013

There really isn't much to say when you walk into a dealership and you want a car and the dealer hands you the keys and tells you to go for a test drive, alone so you can have the full experience. Wonderful customer service, sales process was quick and painless. Definitely One satisfied customer.

lindz5130

Jan 28, 2013

In July 2009, my husband and I were looking for a new BMW 328 hardtop. We walked in, met with a salesman, told him what we were wanting to test drive, and he dismissed us as if we weren't serious buyers. He found some keys to a car, gave them to us, and said "just start clicking the "lock" and "unlock" button until you find it in the lot". Really? Ok. So we go for our test drive, but decide not to buy at this dealer because of the lack of customer service. In August 2009, we find the car I want and drive to College Station to pick it up (excellent customer service, by the way). 1 month into owning my car, I notice my tire pressure is low in one tire. The husband fills the tire up and about a month later it's low again. Around this same time, I managed to get a nail in another tire. So, I take my car in to Houston North get the nail out and since I bought the tire warranty when purchasing the vehicle, it was covered. I had them look at the other tire that was leaking. BMW said yes, there is a slow leak, but they will not cover it. I told them that I had a warranty. They gave me the number of the 3RD PARTY tire warranty company. Guess what.. not covered. BMW refused to cover it and the warranty people wouldn't either. This is all over a period of 4 days. (Day 1, sat there for 6 hours and had me drive home with a patch while they ordered another tire for the one with the nail on it. Day 2, show up at opening for my new tires. They forgot to order them. I go back home. Day 3, go back up in the morning and the tire didn't show up in the morning shipment like it was supposed to. Waited 3 hours before they decided to give me a loaner. Still wasn't ready by the end of day 3. Day 4, go in and the 3rd party warranty company refused to pay for my tire with the leak and I'm out somewhere around $1,000 (had to pay for both tires and they had to reimburse me for the one with the nail). Really excited to pay around $500 for a new tire after purchasing a brand new car). September 2011 - Went in for a routine oil change. They said no longer than an hour. It took 45 minutes for my service advisor, Sandra, to even greet me. After waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left grease on door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already left for the day! Really? You leave while you still have a customer? I complained to the manager and thankfully got new floor mats.2012 - went to Katy - Millennium West - Great, nice peopleJanuary 2013 - Need to get my battery checked because it was acting up. Didn't want to wait 3 weeks for the Houston West dealership and Houston North had an opening that day. I take in Friday afternoon, tell them what's going on and that I also need the oil topped off. Marco walks up and says my service advisor Eric was busy, but he'd get my information so I can get on my way. My husband picked me up so I didn't have to take a loaner. Saturday around 12:00 I had yet to hear from anyone. I called 13 times and got a voicemail every time. Finally after calling over and over, I got a hold of the receptionist. I asked for Eric, my advisor. "Eric isn't in today". Great. So, I finally get a hold of Marco. (2pm at this point and they close at 4pm). He looks into my file and sees that a technician put my car on hold so it hasn't even been touched yet. I said I need a loaner because I have to get to work on Monday. Monday I go to pick up my car and they forgot to top of my oil. So, Marco, the service advisor, grabs a bottle of oil, unscrews the cap, and fills it up. This seemed really strange to me, but I just wanted to get out of there. Also, grease on the floor mats again. That made me happy. During all this, my car is parked in the middle of the "garage" and my hood is propped open and I'm standing outside my car and two managers walked by and didn't say hi or ask if I needed help with anything. Customer service at its finest.Please please please go somewhere else if you can!

Chris S multiple BMW owner

Jan 26, 2013

I was looking for a 550i GT I spoke to Anthony and he was extremely helpful and honest. I dove 6 hours to trade in my 750 to find everything as described and the service was stellar.

Percy Clarke

Jan 23, 2013

I had very nice experience with Mike Watkins as a sales person.Was very easy to talked to him, he had the right answers and everything was very smooth.If you visit BMW Houston North, I highly recommend to ask for Mike Watkins, he is the best sales person.

Graeme McNeil

Jan 3, 2013

Ben did an excellent job of finding me the car that I wanted, getting me the best deal he could and without pushing hard to make the sale. I would definately go back to BMW of Houston North and Ben to purchase/lease my next vehicle.

Jacobbond

Dec 28, 2012

Went to BMW Houston North to check out a pre owned M5. Ben was extremely knowledgable about not only the M series but also the standard series and helped me make a well informed decision on the right model to buy. All of the people were very prompt (never had to wait more than a few seconds for someone to see if they could help me) and friendly. When the car I was looking at had a problem, the dealer fixed it right away at no cost to me and gave me a discount on future service as a courtesy as well. Carlos in finance also got me a much better APR than I expected and the paperwork went very fast. It was clear to me that these guys are not only honest and fair, but well trained and efficient so the overall experience of buying and servicing a car was fast and effective yet fun. I would definitely come back here for my next car and would recommend these guys to anyone.

kgoldberg50

Nov 28, 2012

Each time I have used this dealership for service my experience has always been poor. Customer Service and quality of repairs very poor.They don't seem to be too concerned about it either. I have emailed several times and completed service surveys requesting to hear from a service manager. The one time I did hear from him he apologized and stated that he was going to have my service advisor call me that day and of course I have never heard from either of them again.

KennethaQuarles

Nov 21, 2012

This time last year I was looking for a new car. My dream car had always been Infinity EX45..i test drove new 2012 Mercedes C Class and 2012 Audi A6. My dad has two BMW's and I thought I should test drive one just to apease him. My husband and I stopped by BMW North Houston for the 3rd and final test drive. We were greeted by Anothony Davidson and he was wonderful, especially compared to treatment we got from Mercedes of North Houston. We told him we were looking because I wanted new car but did not necessarily need one. He walked with us thru the lot and we found a cute little 2008 Z4 convertible...which we ourchased. I brought it back about 6 months later to have battery replaced. When i left service area, where i received fantastic treatment and service from Radar Evans my husband was looking at new 2009 hardtop convertible Z4 with Anthony...well, within 6 months I have purchased my 2nd BMW from Anthony...i absolutely love my new car.He is always so helpful, accessible and accommodating. I would highly recommend him, Radar and entire staff at BMW North Houston. I not only consider Anthony my salesman but found call hum a friend.

Tx137

Nov 14, 2012

This is my 3rd used BMW from them. First time working with Ben, he made it so easy to purchase, and the finance manager was great as well. Very happy customer.

railroader

Nov 9, 2012

I have to say from the very start my buying experience was unlike any other. For one, it didn't take the entire day. My client advisor Alex Gheith took a definite interest in the needs of my wife and I. Being the fact that we're active grandparents when it came to purchasing a BMW that would be conducive to our lifestyle and I might add without any pressure.

Mandar

Nov 9, 2012

i had a great experience for my 328i and all thanks to Abraham Nieves. He was very helpful and kind. explained all the details and worked out best offer for me. If you go there, ask for Abraham Nieves.

Terin

Nov 2, 2012

Well we were not lied to or told one thing and then something else was done. Everyone within the dealership(our salesman or not) was willing to do anything for you. Everyone seen us sitting around so they checked the applications process. The car is fantastic and I am more than thrilled with this purchase. The price was right they gacve me a fair amount on my trade. Miek Watkins is the Man!! I will/have reccommend this dealership to my friends.

Effeye

Nov 1, 2012

I wanted to buy a new X5 and the staff at BMW of North Houston worked with me to my full satisfaction. The representative not only ordered the exact combination of features in my X5, he also gave me the exact price I wanted. I will definitely recommend the place and the person to any of my friends.

BMW enthusiast

Oct 30, 2012

As a first time car buyer, we knew what we wanted to test drive and hoped to find the car we wanted when we got to the dealer. Of course we have an appointment, got there early and within minutes we were greeted by a friendly saleslady. We got straight to our agenda and went thru finding what we wanted, test drove and got an offer we could not resist. We drove away a day later after the weekend with a brand new car with more options than we wanted for a fantastic, reasonable price. Thanks BMW North Houston for making our car buying experience easy and giving us the information we needed to make our decision for our new family.

BMW Coupe

Oct 22, 2012

I purchased a BMW 328i from BMW North Houston. They have excellent customer services from start to finish! They understand their customers and they make every effort to make it the best buying experience. Mike Watkins was my sales person and he was very professional, cooperative and knowledgeable about their cars. I will definately be purchasing another BMW in the near future!!

Sandman

Oct 17, 2012

I live in the northern suburbs of Chicago and I recently purchased a 2011 335 xi from BMW Houston North. They had exactly what I was looking for in a CPO 2011 335xi which proved to be impossible to locate near me. Let me state for the record that I am not the kind of person to buy a vehicle without inspecting the car first. To further complicate matters I had a 2008 528 xi that I was looking to trade. I worked with Lonny, Martin, and Kelly to make this deal happen. They went out of there way to make sure that everything was taken care of and I couldn't be happier. They handled a complicated transaction like professionals and when a minor issue surfaced they immediately took care of it. I highly recommend this dealership whether you are a local buyer or like me live out of state.

mvalenzu05

Oct 3, 2012

Mike Watkins,Did a good job on his sale, just one thing I was displease with was they made a major error when assigning the VIN# on the contract and I happen to catch the error a few days later after reviewing the paper work.

Pablo

Sep 12, 2012

I purchased a BMW 335i from this dealership. This is the second vehicle that I purchased from them in the past five years (I purchased a MB C-320 from their sister MB dealership next door). They are probably one of the best dealerships in town. They understand that when buying a high-end vehicle, it is not just about buying a new car, it is about the purchase experience, and they make every effort to make it the best buying experience out there. The salespersons are very professional, cooperative and knowledgeable about their cars. They have a great stock of new and certified pre-owned vehicles, and they take care of every detail on their certified pre-owned to make them look like new. I am delighted with every aspect of my dealing with them. I will definitely go back to them when the times come to buy a new or certified pre-owned vehicle again.

PCF

Sep 12, 2012

I purchased a BMW 335i from this dealership. This is the second vehicle that I purchased from them in the past five years (I purchased a MB C-320 from their sister MB dealership next door). They are probably one of the best dealerships in town. They understand that when buying a high-end vehicle, it is not just about buying a new car, it is about the purchase experience, and they make every effort to make it the best buying experience out there. The salespersons are very professional, cooperative and knowledgeable about their cars. They have a great stock of new and certified pre-owned vehicles, and they take care of every detail on their certified pre-owned to make them look like new. I am delighted with every aspect of my dealing with them. I will definitely go back to them when the times come to buy a new or certified pre-owned vehicle again.

Driver

Sep 4, 2012

I found a car I was interested in online (Used Porsche Boxster) and drove to their dealership to look at it. The Salesperson was extremely helpful -- he let me take it and compare it with other used porsche boxsters I was considering -- and once I decided on the car the trade in process and financing was a breeze. I would certainly recommend BMW of Houston North to someone in the market for a new or pre-owned car.

Patriot

Aug 30, 2012

I purchased a new 528i in August 2012. It was overall a wonderful experience. My salesman spent many hours over several days helping me decide on a CPO or new car. There was never any pressure and everyone was very professional and friendly at this dealership. I love my new car and will definitely be buying my next BMW there as well.

carBMW

Aug 24, 2012

Five stars says it all. Dealership when way out of their way to help my wife with her new purchase.

garryadams5925

Aug 24, 2012

Great people, great service,thinking about buying another BMW from BMW of Houston North. Their service department was very informative about any service requirements my new buy would need.

bmartinez1959

Aug 21, 2012

From start to finish, experience of buying my 328i was EXCELLENT! The customer service provided was great! Everything we did was explained in advance of doing it, from picking out the car, to getting information about the car, to getting it test drive ready, to sitting down with the finance person who explained in great detail everything I signed. Anthony explained all the intrumentation of my car and made sure every detail was taken care of. Even the follow up customer service has been great!THIS dealership gets a perfect 10!!!Thanks!

gbarr

Jul 1, 2012

I recently purchased a used 335i from BMW of Houston North. The sales staff was very helpful and professional. No gimmicks, no pressure, just a straightforward sale.

CAM2

Jun 22, 2012

Lonnie Soza provided an unending attention to my car buying experience that was second to none. I set a high bar when looking for a dealer and a vehicle. I located a car on line at BMW North, visited the dealer and looked at the BMW 650I. It appeared to be the vehicle I wanted, but I found some items that I did not want on the car and Lonnie got involved and in essence, allowed me to reverse the deal and then committed to finding me another vehicle. After searching his lot, and the inventory of every lot in Auto Nation, Lonnie and I located a vehicle and closed the deal. Although the vehicle was purchased at another dealer which resulted in another administrative issue, Lonnie once again made calls, emails and corrected this issue. Again, above and beyond what any Sales Manager has ever done in my 39 years of driving. I highly recommend BMW North if you're in the market for a luxury vehicle. Thank you Lonnie!

londev01

Jun 14, 2012

I love my new (to me anyway)car. I searched and re-searched for the car I wanted and when these guys got in the car that was right for me, they called right away. Abraham was super nice and I highly advise talking with him if you are in the market for a BMW. Martin helped me with every concern I had about my new car. Billy in the service dept. made sure my car was perfect when I picked it up yesterday.I love you guys, keep up the good work and great customer service! This girl appeciates it and I will not buy a car from anyone else.

sk7223

Mar 26, 2012

Poor customer service, Wrong Avertisement , Negative and Rude Attitude of the sales person , even the Managers were not helpfull. They were just hanging around, sales person did not know any details on incentives & rebates on preowned 5 series. Also they were making fun of the situation acting like BMW is the superior brand and to own one I have to be rich and act like i have money when i walk in to the dealership. (On saturday i decided to stop by to this dealership with down Payment in my pocket wanting to buy a 5 series. I was driving my daily driver car infinti wearing jeans & tshirt) long story short I will never buy a BMW because of this bad experience & definitely NOT from this North Houston Location even if i decide to buy one. I would like to mention some names from dealership here but it is not required. Avoid this North Houston location please.

Sophiah15

Feb 22, 2012

This is my second purchase from the dealership my first was also a nightmare. Since the dealer is close to my house I choose to go there again. I purchased a 335i BMW from this location and upon buying the car my husband noticed multiple things wrong with the car. My husband is a mechanic and stated he would have never let this car pass. Anyhow, I purchased the car and the next day it went into the shop. It has now been 3 weeks BMW STILL has the car. My husband was told that the car was ready upon doing the walk thru he noticed there was something wrong. He stated it to the Service Manager who said it is fine. At that time another service personell walked up stating that he will not let the car leave in the condition it was in.. Baffles me how the SERVICE MANAGER was going to release the car but a service personell stated other wise.. I also, called to check the status one day and was told they do not know where my car is... This was after I left 5 voicemails and kept getting the answering service. No one at BMW really cares about the customer service - I work for a company that thrives on providing exceptional customer service. The interior of the car looked like someone took a rock and rubbed the door panels. The salesman who sold me the car was fired and never communicated with the service department what needed to be completed. It was my husband who called checking on the status and was told by the female service advisor that they did not know what needed to be completed... Are you serious? So you just let the car sit there? Apparently BMW has other customers they need to attend to. My personal expierence here again was horrid. I recommend the woodlands over north houston. I hope they take note of my review even though they probably do not care. A customer is a customer whether its $1.00 they are spending or $100,000.

Crude

Feb 12, 2012

I had the opportunity to purchase a car fro BMW of Houston North just a few weeks ago. I could not have been happier with the transaction, or with the excellent service I've received since. A huge thank you to my Customer Advisor, Alex, my Service Advisor, Allison, and to Lonny, Scott and Mike for making everything about buying a car as easy and enjoyable as it can be. I'll be back.

carlasmith713

Feb 8, 2012

I wrote a critique of BMW North recently and would like to update it since the problem appears to be resolved. Three weeks ago, I cancelled a sale at BMW North. I was originally told that the vehicle was available for 1.9% financing and it later turned out to be a previously titled car therefore not eligible for the low financing. I was also not happy with the financing department and my credit card was not credited with the $3000. that I had given as a down payment for over 15 days when I received the bill and called the dealership. Resolution: I asked the sales manager, Mr. Soza to credit my card and pay the $30. interest for the 1/2 month. He immediately credited my account and sent me the receipt. He also clearly labeled the pre-owned cars with the 1.9% financing on those cars that qualify.I appreciate that Mr. Soza resolved the issues.Carla Smith

paulhancock

Dec 1, 2011

Lonny took excellent care of my wife and me when he helped us purchase our last vehicle. Lonny personally found the deal that we were looking for and made the experience surprisingly positive. He and his team rolled out the red carpet on every occasion, not only during the sale but every time we visited the dealership. We will be repeat customers soon.

jrexwin

Nov 30, 2011

Lonny and his team are excellent. I have dealt with him several times in the past and he has always gone above and beyond to ensure satisfaction. I have referred several of my friends and family to him and they have also been very, very happy with the service they've gotten both during and after their purchase. I would highly recommend Lonny and his team of professionals. They are trustworthy, competent, and willing to go the extra mile.

wademartinez

Nov 30, 2011

I read some of the previous reviews and am shocked! I've purchased several pre-owned cars from these guys and had service work done many times. They are the most professional and customer friendly group I've ever worked with...100% of the time. Literally, just ask for something and they will accomodate. Lonny Soza has been my salesman and I found out he took over as the sales manager. Ask for him and I know you will be happy. And by the way, I'm a pretty big internet shopper and these guys will compete. Like I said, I've bought several cars from them and about to get another one. .

angjersan

Nov 16, 2011

Very fair, great customer service, easy to work with. Great value for my trade in. would highly recommend them. Financing was easy and I was in and out of dealership with out any issues. Thanks and keep up the good work !

sausalitodave

Nov 5, 2011

Lonny has made me feel like a valued customer beyond any expectation I have had in the past with a new car lease/purchase. I had one minor issue which he went out of his way to resolve to my satisfaction and beyond. The dealership is professional, clean and everything you would expect from BMW. My service experiences have been excellent with a high quality of work in a timely manner. The car itself, an '11 5 Series, is amazing. This is my first BMW and my first time to deal with BMW Houston North and I intend to be a lifelong customer to both. I would highly recommend BMW Houston North to anyone in the market for a new BMW, or even a pre-owned, and I would most definitely recommend the 5 Series as this car is amazing.

coachblood

Oct 6, 2011

Car was under warranty, but service advisor had to be reminded even though written on printed form. Wanted to charge over $500 to replace SMG relay ($20 part) and battery ($180), including charging me to charge up the battery. Same battery can be found for less than $120 fully charged. I refused the service, but was charged for diagnostic ($89) plus an additional "miscellaneous" fee which I complained about and they took off without any explanation. In addition, trash left in vehicle (paper floor mat and paper car tag). And, to top it off, they did not even wash the car after both advisors said it would be done.

lindz5130

Oct 2, 2011

I don't know why I continue to come here to get my car serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take "at least an hour". The advisor didn't even know I was here waiting for her until 45 minutes after arriving. For a luxury car dealership, they lack customer service. You'd think for the amount of money you're paying for a vehicle that you would get treated better. I got treated better at Toyota! One time I was here, I knew the service was going to take longer, as I had spent the previous day waiting for 4 hours for a part they forgot to order, and they forgot to reserve my loaner car, so I had to wait an extra 2 hours just for that. Then, the part didn't come in on the morning shipment like it was supposed to, so I had to keep the rental car overnight and go back in the morning. That was 3 days of dealing with them. Absolutely ridiculous. Anyway, after waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left greasy all over my door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already LEFT for the day! Really? You leave while you still have a customer??? So, I told (who I think was the manager) and he did the right thing by giving me new floor mats. That was nice. When Sandra, my advisor, called the next day, I made sure to let her know that I will never be taking my car back to that dealership ever again. I will be making the long haul out to Katy or Midtown from now on to get any work done on my car.

awatson46

Aug 31, 2011

Went in looking to purchase a used BMW. I was completely blown off. I was treated as if I wasnt spending enough money to even deal with me. TJ Rennie is definitely not someone I would recommend dealing with in the future and really don't understand how he has a job at BMW. The customer service was absolutely horrific.

kevinandliz0

Aug 4, 2011

Dropped my 2008 335i off at the dealership on 7/21/2011 due to an engine light.Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily basis.After some trouble diagnosing the problem (they replaced the engine valve cover). Hank the Service Manager takes over. He claims the oil servicing wasn't done on time ( first oil change was 2000miles overdue, and second one was overdue 3000 miles: Note the engine oil change recommendation is 15000 miles) the warranty for the engine is null. Of course Hank refuses to provide paperwork, refuses to provide and estimate. He claims the problem are the turbos wastegate actuator or the flapper valve, but that the oiling issue contributed to this failure.Problem is the wastegate actuator is vacuum operated and not related to oil lubrication. Same for the flapper valve. After pointing this out, Hank admitted he didn't know what was actually wrong with the car, but that they would be willing to investigate further at my expense of course. No figures offered.After some digging I saw that BMW offered the car for sale a month before I purchased it (from an independent dealer who bought it at auction) as a CPO car. When I took it in for servicing 2 months ago, I was offered the opportunity to purchase the extended warranty.In other words, BMW was fine with offering extended warranties in March and again in May. I was even told that I could buy the warranty extension up until September of this year.So, BMW acted in full faith of the warranty until they saw the cost go up.DO NOT PATRONIZE THIS PLACE.Cliff Notes: BMW Houston North is falsely denying warranties when repairs get expensive, lying to customers, refusing to document issues, and failing to diagnose problems.

LessonLearned!

Apr 6, 2011

It's amazing how the same two people that I dealt with (TJ Rennie and Nick Butuc) are the same two undesirables mentioned in one of the posts below mine. To say the least, these two are slimy liars. I had a horrible experience with this dealership and will never go back there, to either purchase a vehicle, or to have my vehicle serviced. The absolute worst car purchase/service experience I have ever had. The service department is awful. Not only did they take forever to complete simple service issues, but my car was always returned to me fifthy. I gave them several chances to service my vehicle, and as far as I'm concerned they failed miserably. The bottom line is, they just don't care about the quality of their work, and they sure don't care about their customers. After you sign on the dotted line, they forget who you are very quickly. Take it from someone who has been through the wringer with this dealership...don't waste your time there. You will definitely be sorry you did!

jonmough

Nov 14, 2010

I GAVE MNGMNT MULT CHANCES 2 MAKE FIX ISSUES B4 POSTING REVIEWS.THIS IS DIRECTED ONLY 2 BMW HOUSTON NORTH 1960 & I 45.FYI, I PAID $3200 EXTRA 4 100K MILE WARRANTY.CAR WAS SUPPOSED 2 B COVERED HEAD 2 TOE BY WRNTY.THIS DIDNT HAPPEN W BMW HOUSTON NORTH. NOW WRNTY EXPIRED & IM STUCK W PROBLEMS THAT WERE NVR FIXED. BMW'S CLAIM ABOUT $0 OUT OF POCKET 4 THE LIFE OF THE WARRANTY. SCAM! AFTER COMPLAINING MULT TIMES ABOUT EACH 1)MY REAR WINDOW SHADE FAILING 2) MY SUNROOF NOT CLOSING 3) DOOR PANELS POPPING OFF & 4)CAR BATTERY DYING/ SRVC LIGHTS COMING ON...IT TOOK 2 1/2 YRS OF REPEATEDLY TAKING CAR N 4 SERVICE 4 BMW 2 REPLACE WINDOW SHADE..2 1/2 YRS, BMW STILL HASNT FIXED SUNROOF. IM FORCED 2 MANUALLY CLOSE SUNROOF&POP DOOR PANELS BACK ON.THERE EXIST MANYSMALLER PROBS OVR LAST 3 YRS W BMW HOUSTON NORTH. MOST HAV BEEN FIXED AFTR 2-3 VISITS. PROBS RANGE FRM BAD TRANY, BAD ENGINE PULLIES, BAD DISTRIBTOR, BAD PLUGS & WIRES, ETC (ALL WARRANTIED).EVEN WENT N 4 MY 100K MILE SERVICE APPT. SUPPOSED 2 INC NEW FLUIDS, BRAKES, WINSHIELD WIPERS, COMP DIAG, & ANY OTHR REPAIRS. CAR WENT N W A SQUEAL NEVER FIXED FROM PREVIOUS APPT. AGAIN WASNT FIXED. HAD 2 LEAVE IT WITH THEM AGAIN. 4 MORE DAYS PAST BEFORE ABLE 2 PICK UP. REPAIR WLD HAVE COST ME $400 IF I HADNT INSISTED ON BEING FIXED THEN.AS SOON AS I DROVE AWAY MY BRAKE FLUID & COOLANT SENSORS SHOWED LEVELS LOW...HAD 2 GO 2 WALMART & BUY FLUIDS 2 PUT IN CAR BECAUSE NOT EVEN THAT WAS DONE. I OPENED SUNROOF & TEST...IT WOULDNT CLOSE. MY DOOR PANELS & LIGHT STILL NOT FIXED, ETC.GREATEST PROBLEM STILL HAS NEVER PROPERLY BEEN FIXED & I AM STILL FACED WITH 2 THIS DAY (AND NOW MY WARRANTY HAS EXPIRED). THIS ISSUE IS THAT OF THE KEY LOCK MECHANISM. I WANT 2 CLEAR SOMETHING UP RIGHT AWAY SO THAT BMW CANNOT ISSUE A REBUTTLE WITH THIS CLAIM. THERE IS SOMETHING CALLED COMFORT ACCES ENTRY. CAR ABLE 2 B STARTED WO KEY N IGNITION IF KEY IS WI CERTAIN PROXIMITY OF VEHICLE. MY 325 DIDNT HAV THIS FEATURE. KEY REQUIRED 2B N IGNITION2 RUN. HOWEVER, KEY LOCK MECHANISM BROKEN ALLOWED CAR'S ELECTRICAL SYSTEM 2 REMAIN ON WO DRIVER AWARE (EVERYTHING SUPPOSED 2 AUTO SHUT DOWN WHEN KEY OUT). THUS BATTERY DRAINED WO DRIVER AWARE, & CAUSING SYSTEM FAILURES LIKE PWR STEERING, PWR BRAKES, TRCTN CONT ETC. I REPORTED PROBLEMS NUMEROUS TIMES...BMW TOLD ME IT WAS JUST NEED NEW BATTERY. ISSUES PERSISTED. FINALLY, ISSUES LED DISASTER. WENT 2 CAR AFTER GOLF.USED KEY2 OPEN WINDOWS...WINDOWS STARTED 2 ROLL DWN...BUT STOPPED. CAR WOULDNT START. BATTERY WAS DEAD. CALLED BMW & BMW ROADSIDE ASSIST. WAS TOLD CAR 2 BE PICKED UP & SENT 2 BMW NORTH. CAR WAS NEVER PICKED UP. RECEIVED NEXT MORNING LEFT LATE NITE B4 TELLING ME THEY DECIDED NOT 2 PICK IT UP. WENT TO CAR IMMEDIATELY...CAR VANDALIZED &BURGLARIZED. VRY COSTLY GLASSES, COLOGNES, ETC WERE STOLEN INCLUDING"HUBLOT" WATCH ($11,500.00) TOTAL LOSSES OF DAMAGES AND STOLEN MERCHANDISE OVER $20K I JUMPSTARTED CAR & TOOK 2 BMW NORTH... THEY PUT NEW BATTERY...CHARGED $440 & TOLD ME BATTERY WAS DEAD. I PICKED UP CAR AFTER "REPAIRS". WHEN LEAVING...SAME PROBS STARTED AGAIN W THE NEW BATTERY, SO PULLED KEY OUT TOLD TECH. CAR'S ELECTRICAL SYSTEM REMAINED ON & CAR STILL RUNNING. SHOWED BMW PROB...THEN THEY SAID KEY LOCK MECHANISM WAS BAD. THIS WAS CAUSE OF ALL PROBS 4 MONTHS BACK. AFTER PAYING MULT DEDUCTS & BATTERY& HUGE $20K LOSS. BMW ADMITTED FAULT N NOT DIAGNOSING PROBLEM & NOT FIXING PROBLEMS. THEY CREDITED ME 4 BATTERY & TOLD ME THEY WLD TRY 2 HELP RECOVER LOSSES.BMW IS COMPARTMENTALIZED. EACH DEPT BLAMED ON OTHER & NONE TOOK FAULT...SO I ATE $20K LOSSES.BMW HOUSTON NORTH 1)NVR FIXED CAR WHILE UNDER WARRANTY2) BMW CHARGED ME 4 MULTIPLE DEDUCTS ON UNNEEDED VISITS BECAUSE FAILURE 2 FIX PROBS 3) BMW CAUSED $20K LOSS & WOULDNT COVER ANY PART 4)I STILL HAVE SAME PROBS W SUNROOF,DOORS, KEY LOCK MECH; & NOW $3200 XTNDED WARRANTY EXPIRED.

spbrown68

Feb 11, 2010

I am an extremely busy professional who travels internationally for business. I bought a Pre-Certified 330 CI to run around the hill country in while in Houston on business. When looking at the car there was a clip broken on the front bumper and a scratch on the trunk. The sales agent TJ Rennie said he would replace the bumper buff the scratch, replace the floor mats, and put new pipe cover. This is why I did not drive the car out. I was told it would be ready the next day by noon. I arrived and the car was not there so they gave me a loaner. No issue to this point. However when I finally did receive the car, the scratch had not been buffed out, the wiper fluid spray did not work, the car was filthy inside, and key remotes did not work. After several back and forths through email, they did take care of the remotes and wiper spray issue at no cost. However after driving the car for less than 6 weeks (which by the I only drive this car on average of once a week)the bumper fell back down and the engine light came on. When I contacted Mr Rennie about bumper clip not being replaced...to let him know the body shop used had not repaired it, then the run around started full tilt. Several back and forth emails then pushed to his boss who never returned emails or a phone message. I confirmed with the Austin dealership the clip was never replaced and there is a leak in the thermostat. Austin BMW included the thermostat repair under the warranty. Advantage and Momemtum BMW in Houston provide excellent service. I gave them ample opportunity to correct the issue and now will have my atoorney try to recoup the expense of the repairs from them. DO NOT BUY OR HAVE YOUR CAR SERVICED BY HOUSTON BMW NORTH... it is not worth the trouble and you cannot believe them.

larry2009

Jan 5, 2010

Good mechanics, but really bad service advisors. Specially, Travis. Tried to get in contact with him about my car for a week Left voice mails on his phone (he's never at his desk), never called me back to let me know what's wrong with my car. Picked up my car from them after 2 weeks. I had to drive to the dealership every other day to get an update on my car. This guy Travis should get fired.

MiniCooperChick

Sep 27, 2009

I originally saw the 2007 Mini Cooper I wanted to purchase on E-Bay so I dealt mostly with the internet sales representative from BMW of North Houston. I was pleased with the fact that I didn't get moved around to other sales people or "closers." I made my bid on E-bay and followed up with her for the final sale. Outstanding service from the moment we walked in the door. The test drive was a pleasant experience with no hard selling tactics - just an informative session while I drove basically as long as I desired. The used Mini Cooper we purchased was delivered extremely clean and with a full tank of gas and to date, have had no problems with it. Everything was explained in detail to us regarding the purchase and the automobile we purchased. I thought the final price was very fair. Would come back again!

barhosh

Oct 18, 2008

He failed to tell me that the car that I drove an hour to see was sold the day before. On top of that, he was with someone else when I arrived for out "appointment" and when I asked for a quote on a different car, he straight out told me that he can't offer me much because if I dont buy it then someone else would...I will never go back there...went straight to momentum and got the deal I wanted.

bimmerbabe

Oct 4, 2007

Everytime I take my BMW X3 in for service, I am treated very poorly. For the love of god, why can't they just do their jobs correctly! I'm not even going to detail all the problems I have had with them so far, all I will say is that the employees of BMW Houston North are all incompetent jerks!! I don't blame the mechanics so much [occasionally it is their fault], but it's mainly the service writers or "clients advisors" that are the ones to blame. They treat me like crap, always screw something up on my car or order the wrong part, they take all day to do a simple project and the LIE to me when they screw up!! My husband is a mechanic, you can't lie to me about cars!! I'm never going back to BMW North again after tomorrow. I went today to get a simple interior cover replaced [after waiting 2 months for them to order the part and trying to contact them about it for a month and a half] and I sit there for an hour before they tell me they ordered the wrong part, and then I sit for another 30 minutes before I finally get my car!! My mechanic husband says nothing takes 30 minutes to do after they figured out they had the wrong part, but of course BMW had tons of excuses lined up! They have this AMAZING warranty, but their service is so awful that it's not even worth the warranty! I don't know if it's just me that they treat like crap, or if it's just my client advisor that's an idiot, but I'm never going back and I'm calling their corporate office to complain about my experiences! BMW North obviously does not value me, my opinion, or my business. I would not recommend them to ANYONE!

bfeuless

Jun 23, 2007

Priced the z4 3.0si I wanted on the web and figured out what lease I wanted too. Went in, met with the very friendly and helpful sales guy (no pressure, very unusual), booked the deal, got the car. No hassles at all. No sleazy attempts to add little hidden costs like I've had at every Toyota or American dealership in town. No "vehicle protection policy" that is just a bottle of goop in the glove compartment or a number on the glass for $500! No attempt to change the rates at the last minute... nothing... just a perfect sales experience. They actually expedited the car for me since I would be leaving town for a while so my wife could have it before we left. They arranged a great job on the tinting for us (after the sale, at which time they also went over all the BMW Assist with my wife). This is the best buying experience we have ever had. If the car itself is as good, we will be hooked on BMW and this dealership. If you are buying new and want a good experience without all the tricks and hassles, this is the right place. Note I also tried Advantage and Momentum. They were very sleazy and only wanted to sell what they had on the lot. Once they realized I wanted a car that they did not have in stock, they were quite rude... although I still get their spam e-mail all the time... argh! Give Lee a call, he is a great guy!

Yamin

Feb 1, 2005

I am 25 and I bought my first CAR, Nissan Altima, from BMW of Houston North. I saw the deal on the internet through automation.com. I came from college station TX to the BMW dealership at Houston with great hopes. But I am sorry to say that I am extremely disappointed by the services given to me. Here are the reasons for my disappointment.<br><br>1. I did not expect a dealership likes of BMW not to get the battery of the car changed. The moment I took it out from the dealership after I bought it (9 pm at night), the car stopped working because the battery was old and it didnt pick up the load. So till 12 pm at night, I was stuck on the road trying to get the car fixed (bought 2 hours back). Note(Thanks to Mr. Taber the sales representative for fixing it) but he should have been responsible enough not to give me the car from the dealership at the first place, specially after knowing that I came from a place 100 miles from Houston and was driving back the same night.<br><br>2. Even though the service department recommended, that the serpentine belt of the car be changed (it costs 14$ and service charge is 70$ all over US), and the wheels rotated on the CAR (service worth 30$ all over US). This service was not done on the car. I got it fixed it after I bought it.<br><br>3. The manager of USED CAR never ever answers his phone. He doesnt even have the courtesy of returning a message left by a customer. He is extremely arrogant; this is no way to treat your customer. I understand I bought a used car and will have some wear and tear, but such small works should not have been denied. That was extremely cheap.<br><br>4. Even before I bought the car, the manager of used car had promised to me that I will get a detailed description of the work done on the car the next morning. Off-course after I bought the car I got that 3 and a weeks latter. I kept calling no one had the courtesy not even Mr. Taber to keep me updated on why there was a delay and Mr. <br><br>For sure this might be my first car, but not my Last, there are miles to go....But thanks to the COLD attitude of the management and some cheap decisions again by the management I am not coming back ever. Also my recommendations to my Family and Friends will be negative. <br><br>A note to all the managers there...Please sit down and think you spend so much on marketing, and ads. and you forgot your basics....I am 25 right now I am a student, but I m coming to Houston this May, joining Toshiba International Corporation. You guys are an expert in case studies, I dont have to do it for you. I will never ever be able to forget my first experience of buying a car. <br><br>This is my humble request, please in the future dont do such mistreatment to a customer. <br><br><br>

rtrbravo

Jun 29, 2004

Mr Garcia briefly talked to me and my wife on Saturday, June 26. This being our first time actually initiating contact with your dealership made us want to ask as many questions as possible considering all financial options. Mr. Garcia proclaimed himself the financial "guru" and proceeded to give us a few estimates according to financial information we provided him. His estimates were shockingly high and this prompted my wife and I to say to Mr. Garcia that we would have to consider other options as far as car models were concerned. Mr. Garcia then extended his business card to us, and then retracted stating that he believed it was a waste of his time and that he would probably not see us again. This made me and my wife very uncomfortable, as Mr. Garcia was implying that we were not of BMW ownership "caliber". Big Mistake!!<br>We instead drove straight to Advantage BMW Midtown where we closed on a 2004 325I and were treated like the customers we so eagerly wanted to become. <br>So much for profiling your customers Mr. Garcia!!

felamy

Jun 7, 2004

I have a mixed review on my expierience of bringing in my car for service for the first time. I had made an appointment online and after a few minutes a lady immeidiately called me to verify my time and had reserved a loaner for me. I was very impressed. I brought my car in on Wed May 26. It took no longer than 10 minutes to drop off my car and pick up a loaner. The man at the Enterprise counter took very good care of me. He let me choose which loaner I wanted (I chose the Z4 3.0) I had forgotten my insurance so my dad had to fax it over. He made a copy for the records and made an extra copy for me to have. I thought that was a kind gesture (I just wish I had remembered his name) Well day after day I await the phone call telling me that my car is ready. I waited awhile and finally called them today, June 7 asking if my car was ready. It turns out that it had been ready for awhile. Hours later, i get another phone call asking me to see if anyone had called telling my car was ready. It turns out that my service advisor (David Eagan) had quit and the finally searched through his files and found that my car was ready. I picked it up today and he did a great job. my car felt brand new and they even washed it. The only problem I have was the lenghty waiting period but that gave me time to expierience the Z4 longer and now I am thinking about getting one for my next car. All in all, great service on behalf of Houston North. I have read reviews on Momentum and I feel lucky that I have chose Houston North over any other!

gpalmer1971

Dec 21, 2003

Exceptional service! As a service advisor, Peter has been nothing less than honest, helpful, and trustful. I can take my BMW to BMW of Houston North knowing that I will not get nickled and dimed to death as was the case at Momentum BMW in Houston. <br>Great work Peter!<br><br>Greg Palmer<br>

mpek

Oct 9, 2003

Hi,<br>Went to this dealer to buy myself a Bimmer.. I must say these guys are GOOD.. Steve lee had the patience, enthusiasm and friendliness to take me around his store.. Amazing salesman !! I strongly recommend them to anyone who doesnt know much about bimmers...<br><br>Good job guys !! keep it up<br><br>mayur

E46Fan

May 30, 2003

Was working on trading in a car for a week with Steve Lee and Paul Hill on a hell of a pre-owned deal... The car was sold out from under me by Steve Treemont even after a week of negotiations, but the Preowned Sales Manager Lonny Sosza sold me a car at wholesale for the trouble... AWESOME SERVICE.. HANDS DOWN THE BEST TREATMENT... I'm only 20 years old, and this is by FAR ten times better people than Momentum. This is the second car I've purchased from this dealership, and I drive the 75 miles round trip to and from just for the service, and sometimes even to hang out. NUMBER ONE in my book!