Used Cars for Sale at Blackwell Ford, Inc. in Plymouth, MI

Lesya Sulla

May 20, 2016

Great service, a bit pricy, friendly staff. Good at keeping customers informed on necessary repairs

Eric Larson

May 15, 2016

Excellent from start to finish. Repair was done and slightly cheaper than original estimate.

Matthew Deloria

May 15, 2016

Service is always good. The wait is usually the issue for me but I lucked out. There were no cars ahead of me and I was in and out in about 25 minutes tops.

Donald Davis

May 12, 2016

my service was very pleasant as always, keep up the good work

Charles Davis

May 12, 2016

Well, I stupidly mispaced my keyfob for our 2011 Edge Ltd, purchased New from your dealership... Still hasn't surfaced,so your prompt (albeit Pricey :-( replacement,within a couple of Hours saved the Day..I've continued using your Services for all routine maintenance... also or the 2014 Escape (just off a 2 yr lease) we purchased last year.Keep up the good work, guys.. And say Hi to George for Us... (our Over the fence Neighbor here in Canton :- )

Tracy Frescura

May 10, 2016

Thank you !! Everyone there is very helpful and that is why I continue to do busy with them.

James Keefer

May 8, 2016

The people at Blackwell repaired my flat tire in under an hour! I am so happy!

Heather Stubbs

May 4, 2016

I went to several dealerships to look for a new car. Blackwell Ford was first and Steve Robin set the bar high. He listened to my needs, made proper recommendations and made the whole buy process simple. I couldn't have asked for a better experience! Nice work Steve!

Jeffrey Weny

May 2, 2016

Very prompt service, was in and out for my oil change and tire rotation in about 20 minutes.

Larry Emmons

Apr 18, 2016

Very good to work with and fast repair. Recommend to friends.

Michael J.Cartier

Apr 11, 2016

I leased a Ford Flex thru Mike Bien, the best salesman at Blackwell Ford. He knew what I wanted because I have been with him for so long. I had the car a week early and it was a very smooth transition.

Sheryl Russell

Apr 9, 2016

Christine was great ! They gave me a fair price for my used car and I walked out with a new lease and a check !

Katherine Mossoian

Apr 6, 2016

I had bought a 2010 fusion new. I have been loyal to Blackwell ford as their service is professional and efficient. I have dealt with Andrew in the service department several times He is very thorough on checking the service records regarding my car. As another service department representative took over while Andrew was at lunch, I was told of fuel maintenance should be done. Not realizing I had in fact had it done last October I approved the service. Andrew had gotten back from lunch and resumed responsibility of seeing my cars work being completed. Realizing the fuel service was not necessary he waived the 135.00 charge. Andrew needs to be commended for his conscientiousness. He is a good reason for my repeat business !!!!!! Many thanks !!

Don

Mar 31, 2016

Kinda slow to start - I was there at 8 and the first in line for the day. Seemed to take FOREVER to get my car pulled into the bay and work started. One guy was stepping out the door to VAPE!! Not what I expected!!

Terri O'Connor

Mar 27, 2016

I dropped the car off the night before. They called us with an estimate and had it ready the same day. All the staff was very helpful.

Paula Edwards

Mar 21, 2016

I was very happy with my experience at Blackwell Ford. I had one slight issue with my car upon delivery, but it was taken care of in a timely manner.

Sangeeth Sasidharan Nair

Mar 21, 2016

the sales person was very supportive. Service was good.

Christopher Freitag

Mar 21, 2016

Above expectations! When a service can come in below the quoted price due to the hard work of the employees it's impossible to be disappointed.I came in for a windshield replacement and through the efforts of the Jennifer in service, I was able to get it handled for a more than reasonable rate. For that, I am very grateful because it saved me a lot of money as well as aggravation.

Norman Skruch

Mar 21, 2016

The lease experience was very pleasant. No anxiety. Steve Robin made the process quick and took the time to answer all our questions.

Burt Creguer

Mar 21, 2016

Opened the doors just before 7:30 - very helpful. Understood what service I needed without issue.

James Baumbick

Mar 21, 2016

The work gets performed quickly and professionally. I am treated honestly and they never try to sell me something I don't need.

Cherilyn Muylaert

Feb 24, 2016

Mark was very helpful and I was able to get the car I wanted. He went through all the different offers and was patient as I decided.

Stephen Karoub

Feb 19, 2016

I came to Blackwell Ford because of the location, I stay with them for the way they treat me in both the sales and service.

Vincent Asta

Feb 16, 2016

My salesperson, Christine L., treated my wife and I like we were family. She also did the same for my son and daughter-in-law when they came in to lease their Fusion a few months back. This is our 4th vehicle thru Blackwell and we will be back!

Alan Meier

Feb 16, 2016

We always appreciate the way we are treated at Blackwell Ford. Our vehicle was repaired and we have not had any problem. This vehicle is the third Hybrid we have purchased at Blackwell.

Curtis Schimm

Feb 16, 2016

Service was very good. Staff at Quick Lane was very friendly and helpful. Even suggested ideas on replacing a fuse they found that was bad.

Daniel Werman

Feb 16, 2016

I began purchasing my vehicles from Blackwell primarily because of the service department. Once again you have proved that was a very wise decision. Andy W. went out of his way to take care of me, my vehicle and it was greatly appreciated.

Steve Colwell

Feb 15, 2016

STEVE AND HIS STAFF DID AN OUTSTANDING JOB !!!!!! THANK YOU

gasawayj

Jan 12, 2016

We've bought several cars here, and the service is first rate.

Daniel Oldham

Jan 10, 2016

please quite sending this survey I did it when you called me

Patricia Liljestrand

Jan 5, 2016

My Check Engine light came on and from the "stumbling" feeling of the engine as I was driving to Blackwell, I wondered if I would make it to dealership. Of course, this was December 21st and I was to leave on a driving trip on December 24th. This was a very busy time for the Service department and I did not even know if my Escape would be looked at on that day. I did make it to Blackwell and they not only looked for the problem but discovered a vacuum leak and fixed so I was able to drive it home that very afternoon. Everyone so kind and professional and eager to get the car restored to it's optimum performance. My family and I are very grateful for their excellent and immediate service. The staff wished us Happy Holidays and safe travels and that is what we had. Our thanks to Chelsea and all the Service Staff at Blackwell Ford.

Joseph Ponsock

Jan 5, 2016

my work was done in a timely matter and that is good

William Kaufman

Jan 2, 2016

The staff at Blackwell are very friendly and very helpful, they make you feel like you are part of the of family.

Thomas Lewarne

Dec 29, 2015

STEVE ROBIN WAS ABLE TO ACCOMPLISH WHAT SEEMED LIKE AN IMPOSSIBLE TASK WITH VERY SHORT NOTICE.THANKS AGAIN STEVE FOR YOUR TRUE PROFESSIONALISM AND QUICK ACTION!TOM LEWARNE

Walter Kwiatkowski

Dec 29, 2015

Fast and very friendly...... reasonable prices freaky fast

Robert Sokolowski

Dec 25, 2015

Our sales rep., Brent Dix, was courteous and professional and did an excellent job finding me my Ford Explorer. He explained my new options very well and I am pleased with the vehicle, though I must admit I have not driven it much yet. So far so good.

John Tenerovich

Dec 22, 2015

I had my Ranger in for a recall. I am well pleased with the service that I recieved.

Bill

Dec 19, 2015

Called Andy, the service rep, and I asked him to set up appointment for my 2014 Edge to have the Works! Next morning at 9AM, Andy has all the paper work ready to go in a few minutes and a signature from me. I head to the customer waiting room and talk to some nice folks also waiting for their vehicle to be serviced. Next thing I know, my vehicle is all set to go. A signature and a few bucks and I am out the door!

M. Jackson

Dec 19, 2015

Came in on a Thursday for a Works oil change with less than an hour before close because I was running late & traveling the next day. The team got the job completed quickly and had me on my way by close. Excellent job!

Jill Kolpacke

Dec 18, 2015

I have a 2014 Fusion. I came in for an oil change and tire rotation; it took 1.5 hours. I think appointment times would be nice even though they took my car in right away when I got there. I didn't like the fact that my front seat was moved all the way forward and my jacket that was on the back seat was crammed under my front seat. What was going on back there? The staff was helpful but not friendly.

David Lomako

Dec 13, 2015

I am very pleased with the genuine concern and prompt action which answered and solved an unusual problem upon delivery of my new Ford Edge. It was found out there was an over abundant use of the product Shine in the prep stage and it temporarily drove an overpowering scent into the cabin. Most of all I have to say how comfortable all the folks in the dealership made me feel which was also followed up by a thorough check of all other functions of this fine vehicle. Thank you, David Lomako, Canton

Dennis Patterson

Dec 12, 2015

..............................................Easy in and out on an oil change...thanks!

John Kulas

Dec 10, 2015

Great, I will be changing all of my future vehicle purchases to this Dealership.

Kevin Baumler

Dec 8, 2015

Andy in service did great job, was friendly and courteous.

Jack Adams

Dec 7, 2015

Everything was perfect. We will bring our Escape back for all of our service needs. Thank you!

Jaime Palmby

Dec 7, 2015

It was a great experience and I really enjoyed working with Chuck Kalep, our sales rep, and all the other staff members as well. Everyone was helpful, friendly and got us in and out with our purchase of a 2015 Ford Edge in no time! Thanks!

Earl Mittlestat

Dec 7, 2015

The service was so fast I did not have time to finish my coffee

Joseph Beahon

Dec 6, 2015

had transmission problems with my 14 focus, I found out it's a common problem through the internet. made an appointment, dropped it off, it was ready when in the time they said it would be. no problems. driving good as of now.

Eileen Davis

Dec 2, 2015

I have a 2010 Fusion that I took in for oil change. While there they noticed that my battery failed the test. Andy called me to let me know and when I told him that it was the second battery in that car and was only 2 or 3 years old, he said they would charge it and do the test again. It failed and since I got it there it was under warranty and was replaced. I forgot to ask why this was happening. I don't want to have this problem every 2 or 3 years.

Janice Bellis

Dec 1, 2015

I brought in my 2014 Escape because I thought the windshield washer fluid tank/hose was leaking...and it was. An inspection showed a "critter" had chewed through the supply hose. The hose was replaced and while in the shop the recall on my fuel pump was also taken care of. Service was great, everyone who worked with me was friendly and helpful. This is a great place to bring my vehicle for service and repair!

Robert Dial

Nov 30, 2015

I did an earlier survey highly recommended Andy as write up and Jennifer as head of the service Dept. I have had no problem with the mechanics.

Robert Carr

Nov 30, 2015

Appointment was on time. Pleasant service people.Andy was very good.

Gail Schaefer

Nov 30, 2015

I especially appreciated the dealership was able to take care of Secretary of State process.

Jennifer Hubbard

Nov 30, 2015

Service was great. It didn't take long and they were very courteous.

Robert Murray

Nov 30, 2015

Very thorough. Prompt communication about cost of repairs and services recommended.

Janet Lewandowski

Nov 30, 2015

helpful and friendly service - also prompt - job completed when promised

Sandra Cioch

Nov 28, 2015

I love dealing with Blackwell Ford, wouldn't go to any other dealership.

Steven Plumb

Nov 28, 2015

As always, the staff was courteous. I was told the recall service would take half a day, but my car was ready well before half a day had passed. The updated service center looks great.

Thomas Wilder

Nov 27, 2015

My first return to Service regarding the cars several recalls. Plus instrument reminder for an oil change,and tire rotation... It was done very quick as there was not a long wait time.My car: 2015 Escape

Karen

Nov 23, 2015

I was in for service on my 2010 Escape. The rear hatch wouldn't open. Andy took care of me and was very nice. He followed up and made sure I was satisfied.

Amanda Brisbey

Nov 19, 2015

I recently purchased a 2015 Ford Focus SE. The process was professional and customer focused. Mike did a wonderful job getting me into an affordable vehicle quickly, since my previous car had reached the end of its life! I would definitely return to Mike the next time I need a vehicle and will be sure to refer any family or friends who are in the market for a new car as well!

Sandra Dell

Nov 18, 2015

Brought my 2014 Escape in for a recall. They had my car about 4 hours, like they said they would. Staff at Blackwell is always helpful in every department.

Ed Kowalski

Nov 18, 2015

Prompt attention when I pulled in. Work was completed in a timely fashion. Everyone was polite and helpful.

Robert Stevens

Nov 18, 2015

Write up was friendly and attentive. They replaced the pass door speaker as I complained about speak buzz. I think I still have it and it may be other parts of the door trim panel.

Edward Wittenberg

Nov 13, 2015

The service was quick and good. xxxxxxxxxxxxxxxxx

Chris Skupny

Nov 13, 2015

Never really had an issue aside from price, but I guess that's what you get when you go to a dealership.

Kathleen Hall

Nov 12, 2015

Great experience!'!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Margaret Lyczak

Nov 12, 2015

In for oil change and tire rotation. As always, staff was very professional!!

Mark Wojtas

Nov 12, 2015

Whey made the whole process very easy and seamless. My salesperson Brian provided me information both over the phone and through email. We set an appointment for Saturday he had the Expolrer ready for a test drive - we finalized financing questions and trade details and he got the car prep and we were on our way! Great experience have all ready recommended him to my daughter and son in law.

Beth Wojcik

Nov 10, 2015

I had my oil changed and tire rotation. I had a "generic" light on my panel. I was told it is suggesting that I come back for diagnostic tasting and cost of it. I will being it back when I have the time and funds available! Great service and honesty.

Armando Lopez

Nov 5, 2015

I went into the fast lane service for an oil change and to have the tires rotated. I left the car to run some other errands and it was ready in about an hour and a-half. Notably that, after we looked at all of the discounts, it didn't cost a penny. The service manage was very friendly and helpful in identifying the discounts.This was the second visit for an oil change of my 2014 Escape.

Timothy Tandy

Nov 5, 2015

Came in for the works package and they found a nail in the tire, I was happy they found it before my teenage son was stuck on the side of the road with a flat tire.

Karen Krot

Nov 4, 2015

I was in an accident and had my car towed to Blackwell. All the repairs were done and my car looks like new. My only dislike was that they told me it would probably take a couple weeks and I said ok. I kind of expected to hear something and never did. On the 14th day I called and then was told it wouldn't be done till Monday. Ok. On Monday I had to call two times until I was assured it would be done. I was renting a car and had to coordinate return and pick up before 6 pm. Just a little more communication would have been appreciated.

Patrick Hannon

Nov 3, 2015

Took my '13 Escape in for an oil change. Open on Saturday which works great for my schedule, friendly service and you can have coffee while watching football as you wait!

Bruce Faber

Nov 2, 2015

Scott Merollis is the best. Very professional. I ordered new Explorer and it came in on time and was detailed to the T.

Brenda Alfano

Nov 2, 2015

The service rep was very professional and prompt. She was very pleasant and made me feel very comfortable.

Terry Stewart

Oct 29, 2015

My car apt. was for a recall, which took almost 3 months to get. When I made my apt. I requested a loaner because it was gonna take less than half a day to get done. I was told if I brought my car in before 5:30 the eve before I would be guaranteed a rental. When I took my car in the eve before they asked me then if I wanted to wait and have the work done now, which would take about an hour. I told them I couldn't wait, but then was told the rentals were off site and someone would be there to pick me up and take me to the rental place. This all took time and was very inconvenient. By the time I got the car, made a quick stop on my way home, they called within an hour and said my car was ready. Needless to say I did not go pick it up til the next day. Had to return the car to the rental place, then get a ride to the dealership, after taking someone else to another place first. Very very inconvenient.

Max Smith

Oct 27, 2015

I like how well the service was done. The performance of my car is amazing compared to what it was. My only complaint was the amount of time it took they had my car an extra day past what they said it would take. Other then that I am very happy with my service.

George Davinich

Oct 27, 2015

I have a 2013 Fusion that had two recall notices on it. I scheduled the appointment and was very satisfied with the service, etc. My service rep. was efficient, communicative, and followed up in very timely manner.

Unhappy customer

Oct 26, 2015

We took my car in for a recall which involved the reflashing of the transmission software. I have had this done before and it took about 1.5 hours. This time my car was there all day and they never called me. I called them early afternoon and they said they hadn't started on it because their Internet was down. I called 2 hours later and they said the same thing. Before 5:00 I called again and no one answered. We finally went to get my car. They wanted to keep it another day, but I said I couldn't because we were leaving town. I made another appointment to finally do the reflashing. I waited there this time. They finished I'm an hour. I was driving out of their lot and the transmission was so jerky I almost turned around. I went home and let my husband, who used to work in transmission design, test drive the car. He said it had many transmission issues, including rolling backwards at a stop with a slope. That is a huge safety issue! We took it back to Bkackwell and they listened to what we described and said it would be 2 + months until they could do the work on it. We called another dealer Bill Brown and they will do the work in 2 1/2 weeks and give us a loaner. We will never ever go back to Blackwell Ford. I would have given them a zero if I could have.

Barbara Westrick

Oct 26, 2015

Easy transition from one lease to the next with most of the transition completed online and by phone and email.

Kendall-Jean Hedrick

Oct 24, 2015

Our 2016 Ford Fusion was delivered October 16, 2015 and we love it.

Jim H

Oct 23, 2015

Steve Robin was organized, prepared, friendly and professional. He's a credit to your organization and I would recommend him to anyone to be their salesman.

Wen-ling Chang

Oct 22, 2015

Glen is a very wonderful and helpful sale person. He is easy to talk with, honest, and friendly. We are lucky to have him to do our sale. We really enjoy of driving our Escape.

Dale Bernhardt

Oct 21, 2015

2015 escape. Fixed according to the recall notice, fixed the seat zipper that was missing, washed the vehicle and had it waiting for me upon my arrival. Great service.

Debra Beebe

Oct 21, 2015

From start to finish our salesperson, Glen Sdao, made our transaction smooth and easy. And the car is great -- a Ford Escape. Glad we went to Blackwell. When my husband is ready for a new car in a few years, we will definitely go to Blackwell Ford, and we will deal with Glen Sdao again. Looking forward to it.

Cheryl Semonick

Oct 16, 2015

2014 Escape. Took in for regular Thr Works.....friendly personnel....done within the hour promised..pleasant experience

William Dukes

Oct 12, 2015

Hi Jim,I had a problem in the climate control area! Talked with Andy and he set-up an appointment for Friday AM. As always, your Service Area is on TOP of things right from the get go. I waited for the repair, since Andy and I figured it was a motor that was not opening and closing the doors in that heating and cooling area. It was a motor to replace and I was all done with the paper work just after 10:30AM. About what we expected. One thing, I don't really care at all for your rental car set-up from Enterprise. I will either catch a ride home or else wait it out, which I did this time! Your Service Area gets another A+ as far as I am concerned! KUDO'S for all the folks involved in my repair! Thanks Again/ William Dukes 10-12-2015

bstickle

Oct 11, 2015

I had my car serviced for several recalls and an underbody rattle noise on September 28, 2015. Arranging the shuttle service was time consuming and have very limited hours - I was required to locate another ride to pick up the vehicle upon completion. Worse, when I picked up the vehicle the rear tail light was not functional. This was NOT an issue when I dropped off the vehicle. When I called to complain, the service agent (I believe her first name was Jennifer) was rude and stated the light was out when the car was dropped off. They also stated it was listed on the technician report. It was, but this was never mentioned it when confirming the service repair cost. Clearly the damage was done during repair.They damaged the vehicle and did not take responsibility. Do not trust this service group!

Patricia Gerard

Oct 7, 2015

Tire pressure light came so I vehicle in where they checked for leaks, added air & I was on my way. Always very courteous & knowledgable, customer service can't be beat!

James Oldfield

Oct 6, 2015

All ok. This was just a Ford Recall covered under warranty....Job was done in 1 day as promised.

Janice Kennedy

Oct 5, 2015

Employees very friendly. Service completed in a reasonable time. Liked that my cars were washed. Thank you.

Jeanne Knopf Deroche

Oct 3, 2015

Service and body shop coordinated their schedules so I only had to bring the car in once. They also took care of a recall issue while the car was there. Excellent service.

Joan Rymas

Oct 3, 2015

I have a ford Escape and was very happy with the service. I brought my car in the evening before and it was ready early the next day. It had also been washed which I really appreciated. I had intended to get a car wash on the way home. The employees I dealt with were very nice and efficient.

Anthony Petricca

Oct 1, 2015

Vehicle prep was very done. Will recommend Blackwell to others

James Baumbick

Oct 1, 2015

The service was performed quickly and we were on our way. Steve and the rest of the staff are very professional & courteous.

Joseph Hetu

Oct 1, 2015

I took my Fusion in for service because of a recall notice. The work was done in a timely manner.

Kenneth Poniatowski

Sep 30, 2015

This is the 3rd vehicle I purchased from Blackwell Ford. This dealership really goes above and beyond to help make you feel good about your new car.I never felt pressured to purchase and the service department is excellent.

Carol Saunders

Sep 28, 2015

My Escape was recalled at the same time as it was due for an oil change. I called and made an appointment to take care of both items on the following Friday. I arrived at 1:50pm, checked in with Melissa and returned home. I received a call to pick it up before 4:00pm. When I arrived at Blackwell's, Andy greeted me and headed me to the office where I picked up paperwork and keys. Jennifer met me in service area, took keys to bring around car (actually, it had already been brought around to front) and I headed home. Everyone was courteous and helpful. Great doing business with Blackwell's!!

John Butwin

Sep 28, 2015

I stopped in for an oil change on a Friday afternoon at about 3 pm. I was told it may take nearly an hour and a half, but the job was done in approximately an hour. The checklist was complete, my car was clean and the oil level was set just over the mid-way point.

Abhay Phadnis

Sep 26, 2015

The overall experience was smooth and stress free.All the people were helpful and especially Brian was awesome , knowledgeable, patient and helpful.

John Stadnicar

Sep 25, 2015

Painless and very happy with the service department.

Alan Metz

Sep 25, 2015

Had oil change one day and struts/shocks replaced the next day. They always take care of me at the Blackwell Ford Quicklane

Moises Memije Roman

Sep 23, 2015

Staff was very helpful and they returned my car on time.

Isaac Adams

Sep 22, 2015

Service Manager of Quick Service was friendly, and efficient. Work was done on time.

Regina Shannon

Sep 22, 2015

We never experienced such a high level of organization at a dealer's service location! Our trip to Blackwell is well worth the few extra miles we travel. Thank youRegina Shannon

Richard Ford

Sep 21, 2015

It was done fast and very happy. It was for a oil change.

Gary Johnson

Sep 21, 2015

I bought a 2015 Explorer from Brent Dix. Brent was very helpful!!! I will be back to buy my next truck from Blackwell and Brent Dix.

Arthur Cheney

Sep 21, 2015

The people that I had contact with are outstanding.the service was more than one could ask for. I was in and out in about two and a half hours. This was after another garage had my car for four days

Martha Schryer

Sep 19, 2015

Mark Cameron was a great person to work with and made my experience very comfortable and easy! I was so satisfied that I sent my brother to him the same week and he bought the same car that I did! I love the way my Ford Escape handles and would recommend the Escape and Mark to everyone.Martha Schryer

David Kleabir

Sep 15, 2015

Went in for a squeaky break and the dealer promptly identified a service bulletin that addressed my problem. Quick, courteous and done right the first time.

Richard Apel

Sep 15, 2015

I have enjoyed my total experience at Blackwell. At least 50 characters to complete the survey in sharing my experience is more than I expected.

James maxwell

Sep 11, 2015

I shopped two Mazda dealerships, and a Toyota dealership looking for a small SUV. I loved the atmosphere at Blackwell Ford. My salesman John Litchfield was great. He made the buying process extremely easy. I visited the shop four times before making my final buying decision. Every question was answered, It was a great buying experience. I would recommend this dealership to anyone as well as John for salesman.

James Maxwell

Sep 10, 2015

I shopped at two Mazda and one Toyota dealerships but I went with Blackwell Ford.

M. Young

Sep 8, 2015

Our salesman was great, explaining various lease options and optimizing available incentives to meet our needs. The vehicle was prepped and ready on time, although there was some minor cosmetic issues at delivery, it was promptly tended to by our salesman.

Donna Kallie

Sep 8, 2015

Heather was very helpful in getting the job done quickly!Thanks.

Peter Bernardi

Sep 4, 2015

My experience was very pleasant and I was taken care of promptly and efficiently.

Edward Snage

Sep 4, 2015

Good rewards point system, first class, I will come back

Jennifer Webb

Sep 2, 2015

I thought Steve was very helpful when I bought my escape from Blackwell.....I called him easily 30 times in two days and he honestly seemed like it was absolutely no bother. Very nice people at Blackwell Ford!!!

Patricia Wright-lauterbach

Sep 1, 2015

This was a return visit to have my oil changed. I was pleased with the turn around time, and with all of the staff. Steve Robin is the BEST -- thank you Steve!

David Mcginnisd

Aug 31, 2015

We stop by looking for the 50th mustang. My grandson and I was standing by one. Ask a salesman walking by that we would like to test this car, he you need to go inside..kind of look up to us.But we went inside my husband was with Brent and he was wonderful. Look 3 days for the car I wanted. My grandson passway and he loved red. I had to have red. The car is beautiful and Brent was wonderful.afterwards we sent my sister boyfriend over to buy a car and he did. I'll be sending more his way.

Pamela Elder

Aug 31, 2015

My new Escape is great it could have been a little cleaner when I picked it up. Something had been splattered all over the inside of the driver door. My salesman, Mike, did a wonderful job showing me Sync and all the other controls in my new car.

Bernard Huang

Aug 31, 2015

Quicklane did a good job. Fast and easy. The prices of battery and tires are better than Sears Auto and Discount Tires. Those shop won't survive long.

Norma Wade

Aug 30, 2015

Vehicle had what appeared to be a battery problem. Battery tested fine so I had the scheduled oil change (The Works) done. Everything went smoothly, I was informed that by the 60,000 mile check I'd probably need brake work done (cost of that posted), that the battery likely would go another 1-2 years before needing to be replaced. Now THAT is what I call service that you can tell friends and family about! And I did -- that very same day. I would recommend the dealer to anyone.

Grace Stern

Aug 30, 2015

The service performed on my 2015 Escape was excellent. I had my Escape in for two recalls and my first oil change so I left there not owing a penny. I appreciate the fact that they take such good care of their customers. The staff is courteous and helpful.

Francis Chrzanowski

Aug 27, 2015

Just had a flat tire repaired, done quickly and the repair I hope lasts forever. ThanksFrank

Dennis Hickey

Aug 26, 2015

checkin was very efficient, car was done ahead of the estimated time and checkout was efficient. My car was washed, nice touch.

Thomas Cooney

Aug 26, 2015

I was kind of wondering if they checked the tires and topped them off with other than air?

Jason Swafford

Aug 25, 2015

staff was very helpful. I had bought the car only about 36 hours earlier and was a bit mad that i was already in the shop. The team took care of me and was very helpful. Steve (internet sale rep) was awesome and very proactive. thanks,

Anthony Huerta

Aug 24, 2015

Purchased a new 2015 Mustang, love the car. Mike Bien is the best sales person ever, have been with him for over ten years. Have not had to use the service department much, however every time has been great. Would have liked to get more for my 2014 Mustang, but I am very happy with the new one.

Joseph Romano

Aug 24, 2015

had recall service. had to postpone twice. jennifer handled it well and courteously. the "greeter" is welcome addition to help with where to go.

Janette Baggett

Aug 24, 2015

The service manager was super helpful and took special care with my Edge. I bought tires today was very happy that I got the best price guaranteed! I drive 1200 miles to get my service at Blackwell Ford! Awesome folks and awesome service!

William Whelan

Aug 20, 2015

The oil change on my C-Max was done fine and the car came back clean and ready to go. My only complaint is that they operate on a first com/first served basis, no appointments. If I had an appointment, I could come in and have my car serviced right away. That might have saved about an hour of my time. When I get my Camry serviced at the Toyota dealership, I have an appointed time.

Calvin Brower

Aug 20, 2015

2016 Explorer and service was very good and staff was very helpful

Nancy Peterson

Aug 19, 2015

I have always received great service. I have a 2013 Fusion. It is my 3rd one. Looking forward to another next year.

dissatisfied customer

Aug 17, 2015

We will not return to Blackwell Ford for any type of service. A few years ago, I took my car in for an oil change. I sat for over 3 hours waiting for the oil change. The service manager apologized and said the dealership was in the process of opening a quick lane so that this type of thing did not happen. He credited a free oil change to a Ford advantage card. I finally decided to give them another try, so today I took the car in to the quick lane for an oil change and transmission flush and fill. I was told it would take one and a half to two hours. Based on my experience last time, I went home to wait. Five hours later when I called to see if the car was ready, I was told that it had not even been taken back for the transmission flush and fill, so they would need at least another hour or two. After another phone call to the manager, I was told it was being taken in at that time. Twenty minutes later, I received a call to say that the reason the transmission wasn't taken care of was because I needed new brakes and that was a higher priority, so they were waiting to hear if I wanted to spend the money on that. I had heard nothing of a brake problem until I started calling them to inquire about the work being done. I was also told that the free oil change that was credited to me was no longer valid because I waited too long to try to redeem it. At the end of the day, this dealership had my car for six hours for a high priced oil change.

Gloria Rzucidlo

Aug 16, 2015

2012 Ford Focus. went in for an oil change. did a great job and was fast and friendly. staff was superb.

Jill

Aug 13, 2015

I keep having good luck and getting the same service guy when I come in. He is so nice and helpful and you should be proud to have him as part of your staff.Thank you

Renee Kovacs

Aug 13, 2015

I was provided ample information, which is paramount to setting appropriate expectations. My car was ready a day before expected, I was provided a necessary 'loaner' (which is the first time I've ever needed to), I was alerted to a concern with my tires (as part of the 'whole car' check, NOT the reason my car was in service) which I'd not been aware of. My car (2012 Focus) was in for its 2nd clutch assembly replacement - which could EASILY have me transferring my loyalties - but I remain a Focus fan(atic), and know that I'll be taken care of.

Thomas Deacon

Aug 13, 2015

Very happy with the oil change and they even completed a Recall that I didn't even ask for. Both services were done within the estimated one hour time of my arrival.

Cheryl Park

Aug 11, 2015

I bought a 2016 Escape. Scott Merollis was awesome as my salesperson. He went above and beyond to help me find the vehicle that fit my needs.

Scott Kurtz

Aug 10, 2015

I traded in my 2004 Chevy custom van for a 2015 lease program Escape and I am happy with all aspects of the experience!

John Kapusky

Aug 3, 2015

Everything was ready go; got good instructions from Steve and was in and out in about an hour.

Michelina Serra

Aug 3, 2015

Every time I have come in for anything, I have always been treated with respect and I haven't had to wait very long. That's number one for me!!!Thanks for the great customer service!!!

Theodore Kuczynski

Aug 1, 2015

The 2015 Ford Edge Sport is great.The sales rep.Steve Robin did a great job. The overall service was GREAT.

Scott Yamazaki

Jul 30, 2015

We brought our 2014 Ford Fusion into Blackwell Ford because of a mandatory recall concerninga problem with steering column attachment bolts. The problem was fixed in a very shorttime and we drove home immediately thereafter. The service was excellent and the staffwas very helpful. Sincerely yours, Scott & Barbara Yamazaki

Bret Jeffrey

Jul 30, 2015

Software upgrade was expensive and solved very little. It was for the transmission which is not under warranty after 60000 miles, to my surprise. Have always found dealership service expensive and time consuming. Always requiring an entire day. Always requiring that it be dropped off first thing in the morning eating in a long line for a service rep to assist.

Nancy Hopkins-maurer

Jul 27, 2015

You guy's are GREAT! The service department took a look at my brakes, and made a slight adjustment to work that had been preformed earlier, and there was no charge! I really did not expect that.With appreciation,Nancy Hopkins-Maurer

Joseph Kujat

Jul 25, 2015

We are going on vacation tomorrow, Sunday, and the staff made a few suggestions to get my Ford Edge up to par. Replacing the cabin air filter is a bit pricey, something I would not replace at the recommended every 15,000 miles. But I appreciate the suggestions and had them done. The staff did their job and left the decision making up to me. All is well.

J. K.

Mar 31, 2015

The staff was very helpful. It took longer than forecasted to get me up and running and the manager comped my bill. I recently had major trans work done at Blackwell and will keep on coming back for all of my family car needs. We will also be in the market to purchase soon as well!

Derek Vandekuyt

Mar 24, 2015

Service experience was a result of issue from previous service request.Was impressed and grateful that the Service Management and Technician realized the issue and took immediate steps to correct. Was treated in a very respectful and understanding manner. I greatly respect the steps the Service department went to in servicing my F-150.

Margaret Kracht

Mar 24, 2015

We have used Blackwell for years and have been very satisfied.

Richard Meldrum

Mar 24, 2015

This one is about the 10th or 12th Ford from this dealer. Been buying cars for 40 years now and, this place is the most trusted I have ever dealt with.

David Bernhardt

Mar 24, 2015

The dealership handled my car repair promptly and the repair was done very professionly.

Regina Shannon

Mar 24, 2015

Appreciated: immediate response to phone calls and all emails, design and cleanliness of dealership, all aspects of sale and delivery of car handled by my salesperson alone, quick and efficient method for lease signing with clear document organization.2015 Ford Escape SE / 24 month lease

Lawrence Gutekunst

Mar 20, 2015

helpful, friendly staff---prompt servicerepair was done without any problem and my car was returned promptly.

David Lyall

Mar 20, 2015

Truck brought in for warranty work-problem didn`t repeat and ckd out as ok so I`m satisfied

Louise Zevchak

Mar 20, 2015

Service personnel were pleasant and helpful. Problem fixed in a reasonable time frame.

Timothy Tandy

Mar 20, 2015

Everyone that I came in contact with was very nice and helpful.

Jeffrey Layne

Mar 20, 2015

I brought my car in for some warranty work. Frank and Calvin did a great job on my vehicle and kept me informed and up to date on each aspect of the job. Parts needed to be ordered, and when I brought car back they started immediately and it was finished earlier than told

Steven Sundberg

Mar 20, 2015

Mark Cameron did an outstanding job in finding a vehicle in a trade that met our needs.

Robert Stevens

Mar 18, 2015

Service was quick and easy. Car was washed when the job was done. It really is a Quick Lane.

Linda Muse

Mar 18, 2015

Service was performed within time and cost expectations.

Kelly Pigeon

Mar 17, 2015

Mike is wonderful!! He took the time to explain everything on my new car, a Ford Escapee Titanium, which I believe may actually be smarter than me! He answered all my questions and made sure that I was comfortable with all the features before he let me leave! I enjoy working with Mike and he is always helpful, professional and friendly whenever I am at the dealership!

William Mcwhorter

Mar 14, 2015

service was it's usaual, a good experience again. helpful info from tech

Earl Hendrickson

Mar 14, 2015

Service was excellent. Prompt service by a friendly staff and shop personnel is appreciated.

Jacqueth Norton

Mar 14, 2015

I had been searching for a USED Explorer for several weeks - debating whether I needed a different car before heading west for a few months. I came in on a Saturday afternoon just to drive the one listed - not intending to sign anything without thinking it over for a couple days. By the end of the hour we had with Mike Fiero, I felt I needed to also test drive an Edge, just in case the Explorer was more car than I needed. We arranged to do that on Monday and Mike had the perfect demo car (2014 Edge), ready and waiting Monday afternoon. SOLD! What a great experience. Thank you, Mike. Your knowledge and helpful suggestions were greatly appreciated. Thank you for taking the time to make the "sync" functional after 7 PM (when it had already been a long day for you). You accomplished in a short time what would have taken me much longer - trust me. I am looking forward to getting this car serviced at Blackwell in the future and expect my next road trip to be most pleasant with this beautiful car.

Scott Yamazaki

Mar 13, 2015

The staff service was excellent and very friendly.

Norma Wade

Mar 12, 2015

I was in for 50,000 mile check. No appointment necessary, went to the new quick service facility. Everything was checked and I was provided with a written status. The waiting room was very comfortable and located in the quick service facility. AND the service was done promptly. Staff, as always, was very courteous.

Danny May

Mar 12, 2015

Brian Robertson really worked with us to get us as much as he could for our 2005 Montego that had transmission issues to help us get into a 2015 Escape with a mileage plan and monthly payment that would fit our needs. He was extremely thorough and answered all of our questions. He even went out of his way to show us all the new "gadgets" in the Escape and helped sync our cell phone, set up our phone book, etc. We will definitely recommend friends and family to Brian!

M. Wallace

Mar 11, 2015

I was pleasantly surprised that my oil change was less than an hour. The waiting room was nice and clean, with alot of good magazines. I like going to the dealership now for my oil changes. They do not try to sell me winshield wipers, gas treatments, etc.

Adam White

Mar 11, 2015

I purchased on Lease a 2015 Ford Escape. The experience that Blackwell Ford and Brian was as painless simple process. Everything from start to finish was facilitated online and didn't require me to have to visit the dealership prior to purchase. We we confirmed all information via email and the deal was ready, we simply arrived at the dealership at our convenience on a Saturday. We were warmly greeting at the door by the receptionist and then shortly after Brian escorted us to his desk and also to the see our new vehicle. Brian was a great guy and made us feel most comfortable, offering us drinks. Again the whole process was so simple and easy and I want to commend Brian on the outstanding job. I would definitely refer others to Brian and Blackwell Ford and I will more than likely return when my lease is complete to renew it. I also will return when ready to co-sign for my son as well.

Charles Lawson

Mar 11, 2015

I've least many Ford vehicles over the years and the experience was about the same.

William Green

Mar 11, 2015

Brent Dix helped me find the right vehicle at the right price for my changing family needs. With all that comes at us in life it was great to have such a pleasant experience.

Jill Breen

Mar 11, 2015

My Vehicle was in for a warranty repair. I received fast and professional service.

Robert Czaplicki

Mar 10, 2015

My service advisor was very sensitive to my service needs and went well out of his way to help me.

Thomas Orr

Mar 10, 2015

I turned in my 2013 Flex which need a little body shop repair. So I dropped my Flex with the body shop and picked up my 2015 Escape. It was a seamless transaction. Scott in the body shop did a great job handling the body repair and Mark did a great job with the sale. They worked together to make my experience excellent! This is the third car I purchased from Blackwell and the second from Mark. My experience with Blackwell Ford's sales, service and Body Shop has all been exceptional.

Mark Ziewacz

Mar 10, 2015

Blackwell did an outstanding job fixing my vehicle after the accident. The is no indication that I was in an accident?

Mike Sheedy

Mar 10, 2015

Excellent, timely service done well. Have always gotten me in and out in timely fashion. Also very competitive on new tire prices with good selection.

Margaret Garrett

Mar 6, 2015

I have a 2010 Escape and I needed a battery. As always, I received excellent service and attention while I was there in the service center. Derek was extremely helpful. He deserves kudos for his professional service.

Brian Jeffries

Mar 4, 2015

I got in there, and as soon as I did they were able to take care of me very quickly. The staff was very courteous and professional; it was a great experience.

Karen Berrie

Mar 4, 2015

This was my third time working with Brent Dix or a lease for an Explorer. He has always been helpful and provides excellent service. The few times I have had need of work from the service department I have always been satisfied by the obvious concern for the customer.

Zhengyu Wu

Mar 4, 2015

No complaints. They did the job in flushing my trans oil.

Dino Bicego

Mar 3, 2015

Great dealership! Staff is awesome ! Fast and friendly service!

Gary Asciutto

Mar 3, 2015

I really like the Ford Focus so far. The service provided by Mr. Brent Dix was great. Brent should be commended for his proffessinal kindness and knowledge of all products and services. I thank him. Blackwell Ford is really the greatest, cleanest Dealership, that I've ever seen or even been in. All the people that I spoke with were very kind and helpful.

David Striker

Mar 3, 2015

I brought my 2010 Ford Edge into the Quick Lane for the Works package which I use for normal vehicle care. My 2002 Windstar will be coming in soon. Unfortunately, the Windstar has over 100K miles on it so I will probably be replacing it this year. That will be good for Blackwell Ford because you are my favorite Ford dealer.

Michael Volstromer

Mar 3, 2015

I had service done on my Ford Taurus.My only complaint is the length of time I had to wait for shuttle service.

Timothy Olschefski

Mar 3, 2015

You were busy but I was told it would take an hour and a half and it did, in fact a minute early. I appreciate being given an accurate time frame. Everything was completed as requested and all available discounts/rebates were applied. I am very happy with the service at Blackwell Ford!

Charles Barnes

Mar 3, 2015

Just returned my Escape after a two year lease. Service and sales has always been fantastic. Have been buying all cars here for over 30 years.

Jill Breen

Mar 2, 2015

2014 Focus. In service for an oil leak. The leak was repaired and your service staff helped tremendously. They were very professional.

Timothy Johnson

Mar 2, 2015

Everything was good . Wait time was alittle long.I came in with out an appointment and was told just come in. Would be nice to have a putting green in waiting room.

Walter Weber

Mar 2, 2015

Always very pleased with service. Staff is top notch.

M H

Mar 2, 2015

I had my Escape in for service - turned out to warranty work on the transmission and couple of other items. The service department employees are very helpful and friendly...however, I'm not thrilled with the work that is done. There turned out to be an oil leak from work done a few months ago, and I'm pretty sure I need to take it back in for more transwork (not happy with the way it runs/shifts STILL).

M. Young

Mar 2, 2015

All service matters regarding my 2004 Ford Excursion were completed as requested and in a timely fashion. The service advisor was knowledgeable and kept me informed of the vehicles's progress throughout the service visit.

James Harris

Mar 2, 2015

2014 Fusion Service was great Staff is always friendly

Mark Ziewacz

Mar 2, 2015

I had an accident and since I have been a long time customer of Blackwell and Blackwell has always treated me with respect and gave me fair deals, Blackwell was the first place I thought to take my car for collision repair. the service was outstanding. the body shop showed great concern and did an outstanding job. I am very pleased with the outcome.

Dennis Patterson

Feb 27, 2015

My experience with both Chuck Kalup and Brian Robertson was great. I would indicate that both were very professional and totally responsive to any issues involved in leasing and then buying my Explorer...a purchase which I am quite happy with.

Shane Kozara

Feb 27, 2015

Leased a 2014 ford edge sel all wheel drive and im loving it. My sales rep Brian gave me true and honest recomendations on what I should get and out of all the other dealerships I went to blackwell was the best. I would recomend ford to anyone, great cars at great prices, can't beat that.

James Walker

Feb 27, 2015

The purchase experience was excellent. My new Edge has an even harsher ride than my 2010 Flex. I might get sea sick. It might shake itself apart.It's not all the bad roads fault. What can you or Ford do to make it ride a lot less harsh????

John Mcgreevy

Feb 27, 2015

2011 Ford FocusI have always had a pleasant experience at Blackwell. Friendly and professional service!

Joanne Richardson

Feb 27, 2015

The service I received was exceptional! The staff was friendly and the process of getting the damage repaired on my Edge was well organized. I stopped by on my lunch hour to have the damage assessed and the parts ordered. A few days later received a call from Scott to bring my car in. In no time it was repaired. This has been a stress free experience.

Thomas O'Callaghan

Feb 27, 2015

excellent service! people were great- very efficient, friendly and professional...

Ronald Nikolits

Feb 26, 2015

Excellent service and friendly, prompt service desk personnel.

Aaron Micek

Feb 26, 2015

I came in for an alignment and oil change. Technician came and told me my alignment was fine and needed no servicing.

Michael Cartier

Feb 26, 2015

2014 Flex that I lease through Blackwell. Had a minor accident and Blackwell did an excellent job of fixing the damage perfectly. Staff was great as well as the service. I will go nowhere else for fixing or regular maintenance.

Kevin Griffin

Feb 26, 2015

I had a major concern about an issue with my trunk. The source of the issue was at the same point as a tail lights issue I had over a year ago. The difference between the two was another set of wires that had spliced. The tail light issue was resolved be fixing the other wires that spliced. The fix was to replace two devices and the wiring. After some discussion with Chelsey and one of the mechanics, the problem could be that I use my trunk several times a day and that puts stress on the wiring. Since should not happen and it just came down to poor design. My concern is that this will happen again in a year. Chelsey and I discussed options for me to take if this does occur again. I was happy with the option discussed. I still have to get the other part replaced, but I feel better that I will have options if his occurs again. I'd like to thank Chelsey for her patience with me as we navigated through his issue. She was great.

Linda Clements

Feb 26, 2015

The turn signal light was changed quickly. I appreciated not having to wait a long time.

Michael Brennan

Feb 26, 2015

Brought my Ford Escape in for body repair work and to have recalls taken care of.

Terry Webner

Feb 26, 2015

I was pleased with the Service Adviser and the work that was done. Not happy that I had a gasoline smell all week end when I used the car. By the time I returned the car, the smell was gone. I think if fuel system tests are done the owner needs to be told there could be a smell and / or the system needs to be cleaned so the smell is gone. Your people did do very well and worked with very well after the fact. I'm in Florida now and I drove the car down here.

Robert Fay

Feb 25, 2015

Blackwell Ford has a great service department. THANK YOU

Matthew Mcparlane

Feb 25, 2015

I recently purchased a used 2014 Fiesta from Mike Fiero at blackwell Ford and he made the process very easy and enjoyable. It was a great experience and the Fiesta is awesome.

Michael Crowe

Feb 23, 2015

Good, fast, and friendly service. My sales rep was very nice and helpful, and answered all my questions. Very good garage and car repair services. Services for recall parts was done very efficiently and with great quality. I would recommend this dealership to friends, family, and coworkers, for good service, inventory, and a friendly sales team. The one girl, blond hair girl, at the service desk (where you go to pay for repair services at the shop) was nice, but a little to gruff. She wasn't really engaging with me as the customer. She's okay, but offers real no value for the dealership. I would train her to get better at her people and customer skills, to enhance my future experiences at the repair shop.

Nancy Sproul

Feb 22, 2015

There are a lot of follow up emails. The car is just fine.

Albert Graham

Feb 22, 2015

Since purchasing my 2012 Focus from Blackwell, And, having my vehicle serviced by Blackwell Service, I have been pleased to see an much more positive and friendly atmosphere - as earlier experiences with the service group were average. If positive experinces continue, I will likely purchase our next vehicle from Blackwell. I'm looking forward to continued positive experiences with the Blackwell Ford Group.

Andrea Schimmelpfenneg

Feb 21, 2015

Staff very helpful. Very quick service and reasonable.

Steven

Feb 20, 2015

Brent Dix did a great job! Everything was done on time and he did what he said he would do. 2nd vehicle we have purchased from him in 2 years.

Jacqueline Yeager

Feb 19, 2015

Very professional. Did have to wait about 90 minutes, but they did tell me ahead of time.

Scott Marzolino

Feb 18, 2015

2015 Expedition. Service was excellent... I've purchased a number of vehicles from Mark Cameron and he consistently provides great service.

Gregory Anderson

Feb 18, 2015

Could be a bit faster like independents oil change places..

Stephen Palms

Feb 18, 2015

Every time I go to Quick Lube or The Service Department at Blackwell Ford I have the best experience possible. They treat me like family and know me. They always make sure I am taken care of and I could easily go to another "dealership"... but it is worth the drive. I always recommend my friends and family to Blackwell ford.

Kevin Naso

Feb 17, 2015

Steve Robin is a great sales person, would never buy a car or truck else where

Robert Fogoros

Feb 17, 2015

Oil change went faster than expected.Hood latch repair done quickly once part came in.Issue not related to oil change or hood latch repair:During recent snow storm, had great difficulty with car traction. Found out later that traction control was on. Was not familiar with it. could not find how to turn it off in ops manual. Thank goodness for Google. Turns out the procedure requires driver assist with a series of OKs to get to turn off. Will not buy another Fusion or any other car that does not have a button to turn it off. Very stressful during snow storm.

Kathryn Lakvold

Feb 17, 2015

The service man looked up credits I had coming to greatly reduce by bill.Maybe you could use more help in the Quick Link area.

Pete Shelest

Feb 16, 2015

I recently went to Blackwell Ford Quick Lane Service Center to have oil/filter change and tires rotated ( the works ) on my Mothers 2007 Ford Focus and as usual I got the great service I always get when I go there. The service technicians alerted me to problems that needed to be addressed. ( front breaks,rotors and pads ) The price was right and a job well done. I trust the crew at Quick Lane and suggest to all to go there for quality work. Thanks, Pete

Terry Stewart

Feb 16, 2015

Our sales person is very professional and knowledgeable.

Gary Herwick

Feb 12, 2015

Every time I go to Blackwell Ford they treat me like a VIP. I have been going there for 25 years. I have been a Ford customer for over 30 years and this is the best dealership I have ever gone to.

Barry Bartlett

Feb 11, 2015

Service advisor advised that some gas station nozzles are too big for truck capless fuel tank.

Theodore Betley

Feb 9, 2015

Good. It was fast and well done. Love this place. Will recommend it to anybody.

Moises Memije

Feb 9, 2015

I got a lease on a 2015 Fusion. Rick Goodman was very efficient and effective to bring me a convenient deal. I thank him for his support and praise his expertise.

Sue S.

Feb 9, 2015

Brent Dix was extremely accommodating to my schedule and knowledgeable. This was the first vehicle I leased through Blackwell, I will be a customer for life.

Crystal Glass-boyd

Feb 8, 2015

I've leased cars from your dealership before. This experience was the same.

Kurt Maxwell

Feb 5, 2015

I leased a 2014 Focus, and the service was tremendous. I also turned in 2 Focus's which I got from Blackwell 2 years ago. I'm really happy, and I'll definitely come back when I need a new vehicle.

Mark Clark

Feb 5, 2015

I am the proud owner of a new 2015 Ford Fusion. My experience at Blackwell Ford was delightful, and working with Steve Robin was the highlight. He was extremely professional, outgoing and went above and beyond my expectations. In fact, Steve even helped me get my old car back home by following me in my new car the day I picked it up. My Fusion is great; and at just 2 weeks old, I continue to learn new features in it every day. I live a ways away in Belleville, so what brought me to Blackwell Ford in Plymouth when I wanted a new car? It was the exceptional service I received on my old car from the Service Department on several occasions. I was impressed with the workmanship and friendly staff. I had always heard that Blackwell was a customer-focused dealer, but now I have proof from both the Service and Sales departments. Again, I want to commend Steve Robin for an exciting and painless process for getting me into a new Fusion. Thanks, Blackwell Ford!

Phyllis Collier

Feb 5, 2015

My search for a new car started at your dealership. I was dreading the pull/push customer versus salesman experience. I was pleasantly surprised with Mike Bien, his approachable, informative and understanding sales approach was a great relief. As you know I live in Allen Park, we have Ford dealerships in the area; however my experience with Mike was such that I went back to him and his dealership for my new car, a 2014 Ford Edge. The service was good and so far the car is GREAT!

Edward Wittenberg

Feb 4, 2015

I came in for "The Works" on a very busy day. The service personnel got to my car well before the time estimate I was told. The work was done thoroughly. All the staff was professional. This was a very good experience !

Charles Sample

Feb 4, 2015

Simple oil change and inspection completed expediently.

Shirley Glazier

Feb 3, 2015

I received service in a timely efficient manner. The purchased maintenance contract was found easily and applied

Timothy O'Callaghan

Feb 3, 2015

2013 Fosion needed warrenty repair.Service personal were vrey polite and helpful. Problem repaired very efficiently

Kelly Pigeon

Feb 3, 2015

Everyone at the dealership is so professional and friendly, it is always nice to deal with them when work needs to be done on my vehicle.

David Gaines

Feb 2, 2015

2015 Escape. Returned my 2013 Escape no problems. Our salesman was great, one of the reasons we came back for another Escape.

Teresa Deschaw

Feb 1, 2015

2014 Escape leased. Very helpful staff with superb service

Michael Oliver

Jan 29, 2015

We had a great experience in leasing our ford flex Brent Dix did a wonderful job. We will come back for our next car!!!

Sarah Scott

Jan 29, 2015

Extreemly pleased with your dealership! Having bought my car (Ford Fushion 2012) only 6 months ago finding out that I needed new brakes was a little hard to take. After just one phone call to you guys my stress of an added expense went away, I am so grateful that my brakes were fixed! The best part was you guys handling the expense of it....Being young and newly married you learn quickly that bills pile up very easily, but when a bill is unexpected it causes a lot of needless anxiety. My husband and I are eternally greateful for all the help that was provided to us at your dealership. You will be our first stop when we need a vehicle in the future. Thanks again! Tyler and Sarah Scott

Thomas Quinn

Jan 29, 2015

They did a good job and the Quick Oil change personnel were outstanding.

Holly Dapolito

Jan 28, 2015

I have been getting cars from Steve for almost 10 years. He has always dealt with me honestly and respectfully. That is really important since I am a single woman shopping in a male dominated industry.

Nancy Butka

Jan 26, 2015

Took my car in for oil change. Apparently it wasn't marked that I was waiting for it (?) I'm a patient person and waited almost 2 hours, then inquired if I'd been forgotten. They didn't have "hard copy" I waited another 20 minutes, then had to walk around the lot with my key fob to find my car. I was surprised at this event because the service here has always been superior. A little annoyed, until I saw that they had washed my car. Hopefully this was just a glitch.

Charles Masterson

Jan 23, 2015

Thanks to Rick Goodman and Jim White. Another flawless transaction!

Carla Ewald

Jan 23, 2015

Great service. greated promptly, did service on the fiesta, was in and out in a timely manner

Vincent Trillich

Jan 22, 2015

I have always had a wonderful experience whenever I take my 2012 Fiesta in for a checkup. Never a long wait, full information on the work being done, friendly staff and complete repairs make it my first choice.

Brenda Alfano

Jan 22, 2015

Mike Bien is the most professional, knowledgeable, and thorough salesman. It was a pleasure doing business with him.

Philip Horvath

Jan 22, 2015

Oil change was quick as I waited for my car. Very comfortable and convenient waiting area.

Dorothy Korzym

Jan 21, 2015

No proplems, just GREAT service team staff respecting the needs and requirements of the customer. I will use them whe ever I can for the up keep of my Escape.

Michael Jakubiec

Jan 21, 2015

I got a oil change at the quick lane center on my 2013 Ford Edge.The services was great,the staff was very polite & helpful.I just wish i would have gotten a quick car wash like they used to do.

William Kendall

Jan 19, 2015

It was a tough electrical problem, hard to diagnose. YOur staff stuck with it and got it corrected.I appreciate your staff and thier efforts. Blackwell it an excellent Ford Dealership.

Denise Thompson

Jan 19, 2015

Rick had everything ready for a quick turnaround. Love the Escape!

Dale Robinson

Jan 19, 2015

Clean, well organized facility with professional write-up personnel. The only drawback is the time that it takes to cycle a vehicle through the "works" process from start to finish after the servicing vehicle is introduced into the shop.

Pete Shelest

Jan 15, 2015

2011 mustang 3.7 V6 your crew/staff is the best. Friendly and VERY helpful. They pointed out mechanical problems that need to be fixed in the future and I appreciate that and will return soon to have them fix it. As always ,I recommend Blackwell Ford Quick Change to all my friends & family. Thank you, Pete

Richard Apel

Jan 14, 2015

The new lube facility was great. As always, I commend Mark Cameron and Jim Whyte. Even though I live in White Lake, farther than the range of your loaner car policy which I hope you take another look at, your service is appreciated.

Carey Gary

Jan 14, 2015

Got an oil change. I thought I would get a car wash too,but it didn't happen. Maybe because it was too cold?? I would have appreciated being told.

Robert Murray

Jan 14, 2015

Service was fast and thorough. I had to pick up my car after hours and arrangements to do that went off without a hitch.

Julie Townsend

Jan 13, 2015

New Edge lease Great service and salesman great remodeled showroom

Joe Nazelli

Jan 13, 2015

Have all my oil changes done on two cars here. Am very pleased with the work and service.

Anthony Mercieca

Jan 13, 2015

Really enjoy the quick, yet thorough service! The staff is always friendly and listens to my concerns.

JAMES SARANEN

Jan 13, 2015

I brought my 2007 focus in, because I thought it was running rough and occassionally took more than two cranks to start. The mechanic, couldn't duplicate the starting problem, and he also said the Focus was running better than normal. So, nothing was done on my car.

Janet Thompson

Jan 13, 2015

Customer service was great!! I will returnthanks.

Malisha Mcdaniel

Jan 12, 2015

I came in for a routine oil change. I received great customer service. Great customer service is always key, continue to provide that.

Lisa Jacobi

Jan 10, 2015

The entire team at Blackwell was extremely courteous and friendly. The repairs were completed in a timely manner. Everyone I interacted with was very customer service oriented. I was very pleased with the service received.

Francis Chrzanowski

Jan 9, 2015

Your service has always been excellent and I really do not expect less, which is why I come back for service and sales. Thank you Frank

Ronald Nikolits

Jan 7, 2015

Service was prompt and staff was friendly. I will definitely return for any needed service occasions!

Michael Middel

Jan 7, 2015

2015 Fusion the service was excellent i would definitely come back for future cars.

Lori Hoang

Jan 7, 2015

Escape. Andy was helpful and sensitive to my needs in fixing the vehicle. All problems were resolved in reasonable time.

Patricia Micallef

Jan 6, 2015

Your company has always made sure everything it taken care, notify of any mechanical issue before it they became problematic. Caught it before warranty ran out. Good Job Guys.Pat M

Patrick Mckane

Jan 6, 2015

Ford 2015 escape. Great vehicle, great price. Helpful salesman helped me find the exact .vehicle I wanted.

Howard Brandt

Jan 5, 2015

There was a problem after the first go around. But the problems were corrected when I brought it back.

Raymond Holowicki

Jan 5, 2015

Steve from the collision shop was extremely helpful courteious.

Frank Schreiber

Jan 4, 2015

2015 mustang-lease Service and staff at Blackwell Ford was excellent as it always is.

Denise Cavanaugh

Jan 3, 2015

I purchase a 2013 Edge absolutely love it!! have been a chevy person all my driving years! service was good Frank was very nice about everything.

David Makowiec

Jan 3, 2015

I normally don't do surveys, but I wanted to say I was very pleased with the service and the people at Blackwell Ford. Chelsea was my main point of contact and she was always very nice and professional. I did have to bring the car back a second time because the problem was not resolved. But it seemed to be a difficult diagnosis, and I feel the issue has since been resolved.

M S

Jan 1, 2015

The staff are very courteous and helpful. Our Fusion is riding definitely riding better with new tires. I it was very helpful to have the staff match prices on tires instead of having the customer do it.

Rosemary Sokolowski

Dec 31, 2014

Staff did an excellent job in telling me the problem and how it was solved. Frank was very helpful.

Gary

Dec 31, 2014

I had a remote starter added and they disconnected my horn chirp on a separate day with no questions asked.

Michael Cartier

Dec 31, 2014

I had no problem whatsoever. Blackwell took my car for several recalls, I got a loaner, and everything was done. The staff is always excellent and helpful.

Joseph Ponsock

Dec 30, 2014

the work was done fast and I didn't have to wait around all day

Lubnany

Dec 30, 2014

I had a very good experience...the only issue is I noticed that my center console bezel had a little ding after the service.

Jennifer Rumberger

Dec 30, 2014

The vehicle we just leased from Blackwell is our 4th vehicle with the dealership. Brent Dix has been our salesman for at least 3 of the 4, and we have no reason to not keep coming back to him. He kept us within our budget with a 2015 Escape and also gave us the car we wanted. Thank you!

Sandra Dell

Dec 30, 2014

I took my 2014 Escape in to get the recalls handled. They fixed 3 and said to call after the first of the year because they should have the part in.

Christopher Papa

Dec 30, 2014

the work performed was done in a timely manner and is important to me I use my F-350 for work, Thank you.

Nancy Peterson

Dec 29, 2014

I wouldn't go anywhere else. I have a Ford Fusion and am very happy with it. It's my third one. Blackwell has the best service area.

William Govier

Dec 26, 2014

Helpful knowledgible sales person. Quick easy lease process.

Ryan DiRezze

Dec 26, 2014

I leased a 2015 Ford Fusion this past week. It was my first car lease and due to the excellent customer service, the entire process could not have been smoother. The sales associate fully answered any questions and concerns that I may have had throughout the entire process, and I am thoroughly pleased with the vehicle, and my decision to lease a new car through Blackwell Ford. Excellent service and staff, and I will recommend Blackwell Ford to friends and family.

Gary Ostrowski

Dec 24, 2014

Service was punctual. The vehicle was ready in the time promised.

Diana Placha

Dec 24, 2014

Great facility, great services, great staff - both service center and quick lube.

Donald Zaksek

Dec 24, 2014

I recently came in for a routine service appt for my Edge. That service was excellent but that is not why I am making my comment to you. After my appointment in service, I stopped by the Body Shop to ask a question about the rear panel on the back of my Edge (which had recently come loose due to my driver's error). I spoke with an employee named Tony who went out of his way to not only install the panel, glue it, tape it, and touch up the paint. I was more than just impressed with this mannerly, considerate gentlemen. As a matter of fact, I told Jim Whyte, Sls. Mgr. that I would buy/lease another vehicle from your dealership just because of Tony. It was not that it was a large complicated job BUT the attitude and willingness of Tony was such a pleasant surprise. Hopefully you will show this comment to the owner as he should know about this employee. By the way, I will be telling this story to many of my friends.

Nancy Sullivan

Dec 23, 2014

The service was great! The work was done on time and with high quality.

Jennifer Tandy

Dec 22, 2014

The store is very clean, the staff is super helpful. Just an overall great dealership!!

Kristin E

Dec 22, 2014

Very professional staff; accommodating to my needs. Loved doing business with Blackwell Ford!

Michael Meldrum

Dec 20, 2014

The purchasing of our new Ford Edge was a pleasurable experience. Our salesperson, Steve was great. He immediately returned my calls, no pressure, always ready to help.Thanks Blackwell Ford!

Robert Cusmano

Dec 19, 2014

The sales team was very attentive to my car needs and went the extra mile in providing me with the vehicle I was looking for. No complaints, just high praise.

Erin Baldwin

Dec 19, 2014

I had my oil changed and tire pressure checked. The service was completed quickly. The waiting area was clean and comfortable. The staff was friendly and very helpful. I will return.

Arthur Swanson

Dec 18, 2014

prompt,fast service. Very polite staff. clean new facility.

Eugene Sobieski

Dec 18, 2014

I ordered a 2015 Mustang back in May and just received it last week. Mark Cameron helped me with the sale and also helped order a set of snow tires for me. He is an excellent salesperson, very patient, and helpful. He kept me posted on the status of my order and made the purchase very simple and painless.

Robert Mulka

Dec 18, 2014

My service advisor (Andy) had remembered talking to me on the phone when I had set up my appointment and processed the necessary paper work immediately and my Escape's recalls were completed ahead of the estimated time. I was very satisfied with your new waiting area.

Todd Mcdonald

Dec 17, 2014

the service I received on my f150 was great , Chelsea really took great care of us. Tim in parts was fantastic.Todd McDonald

Jeanne Knopf Deroche

Dec 17, 2014

The service was completed in a day and there have been no problems since.

Isaac Adams

Dec 17, 2014

On this visit service was very good. Problems on my 2014 Focus were fixed. Previous visit was not so good.

Kathryn Ray

Dec 17, 2014

Salesman was great....very helpful and courteous. Car was in perfect condition when we picked it up. Staff in the service center are always very helpful and professional.

Barbara Rupprecht

Dec 16, 2014

Everything was great...timing was relatively quick also.

David Dixon

Dec 13, 2014

Sent my niece for a coupon special for oil change tire rotation and system checks. She said that she was happy with the experience.

Jeffry Zlonkevicz

Dec 13, 2014

2009 Ford Fusion. Service was excellent. Staff was very friendly and helpful. They even made sure to tell me that my ride had a brake light out on her car when she dropped me off.

Theresa Passamani

Dec 12, 2014

work oil change, done quickly and with good service. Staff was great.

Karen Krahmalkov

Dec 12, 2014

My 2005 Escape needed regular servicing. We went to the Quick Lane and got excellent service.

Vernon Nagel

Dec 11, 2014

GOT AN OIL CHANGE AND IT WAS DONE QUICKLY AND I'M WELL SATISFIED WITH THE NEW SETUP

Mr. A. Peer

Dec 11, 2014

The service staff was friendly and helpful... the overall experience, even though the product had to be replaced/fixed... the staff made it a pleasure to do business with Blackwell Ford.

Diane Schatz

Dec 11, 2014

I purchased my car in late August and all went well. I really like my Escape and this is the second one we purchased at Blackwell!

Jason Sanderson

Dec 11, 2014

Service was quick and staff was friendly would recommend

Stephen Karoub

Dec 11, 2014

I have a 2015 XLT Explorer. I tried 6 times on 6 different days to come in for a quick"" oil change 5 times I would have to wait over a hour or more to be next. I have never had to wait more than 30 minutes at other dealerships. When I did get it done I had great service from the staff.

Earl Mittlestat

Dec 11, 2014

I was very happy with the excellant and timely service especially Frank at write up.

Marilyn Breuhan

Dec 11, 2014

First contact was made by email. Brian Robertson contacted us and arranged to have a Cmax hybrid model available for us to test drive. It had the equipment I wanted so we came back the next day and purchased it. He offered to help us in any way necessary to use all the technology.We have driven it less than 100 miles but are happy with it.

Perry Vitto

Dec 11, 2014

Frank in service is a great guy, very helpful and friendly, I have a 2013 Escape which has had a fair # of recalls but you guys have taken care of them.

Alan Meier

Dec 11, 2014

Everything was fine.I am so pleased with my Escape hybrid I wonder why it is not being offered.

Kendall Hedrick

Dec 9, 2014

As always staff is very helpful and professional. We deal with Blackwell because of the care we get in the service department. Thank you

Carl Jepson

Dec 8, 2014

Everything went very smooth. Job done on time. Even extended my loaner car privilege!

Kandie Westlake

Dec 7, 2014

Since moved to separate location much shorter wait. The only thing I missed was the car wash, which I normally received before when my vehicles have been serviced before.

Diane Jamrog

Dec 6, 2014

I appreciate the fact that you got me in on the day I called. I appreciate the fact that I did not have to return the rental car to National and that you let me drop it off with you. I think Jennifer is great! Thanks for providing me with great service.

Elizabeth

Dec 6, 2014

Steve was easy to work with. Made our car purchase fast and simple.

Kathleen Kaltz

Dec 5, 2014

Greeted nicely, he stated it would only take a little while to do the oil change. I arrived at approximately 12:30 and was out the door with the full report by 1:05. Very pleased.

James Saranen

Dec 4, 2014

The service was great, the mechanic had the problem diagnosed before 8 o'clock in the morning. I, picked the car up in the early afternoon that same day.

Richard Ambrose

Dec 3, 2014

efficient and explained what happened and how it was repaired (recall work)

Charles Mcilhargey

Dec 2, 2014

We are long time customers. Service and personnel do a very good job.The only negative is getting these surveys. Obviously we like Blackwell Ford or we wouldn't continue to deal with them.

Randall Davis

Dec 2, 2014

rick goodman did a great job helping me find the car that was best for me. I will be buying my next one from him also.

Chris J.

Dec 2, 2014

Great deal on tires. Great service. Very friendly staff all around.

Christopher Wigent

Nov 30, 2014

Everything from the check in to the check out was well handled. The amount of time for the service was appropriate and the customer service was excellent. I leased this car from another Ford dealership and was tired of their lack of customer service in the service department. I will continue to do my business with you and will make sure that my next lease occurs with your business. Thank you!

JoAnne

Nov 30, 2014

Wonderful dealership!!! Not at all pushy - and all of the staff were professional, friendly, and knowledgable. I have been a Honda owner for many years and made the switch after having the pleasure of riding in a Ford Escape. when my Honda CR-V lease was up, I headed to Blackwell Ford and met with Brian Robertson. I test drove several different vehicles and ended up leasing the Escape. The incentives were great and I now have a vehcile with more "bells and whistles" than my CR-V had for $85 a month less! Andrea in financing was wonderful to work with - very smart and very friendly as well. I have since referred 2 others to Brian at Blackwell Ford and will continue to do so in the future. Ford should be proud of this dealership!

Mica

Nov 29, 2014

I was exceedingly happy with the new hours, which allowed me to come in on Saturday, and with the receptionist who left me a very useful and informative message. However at the Quick Lane I didn't feel very welcomed, my eyes weren't met, and the maintenance I was paying for wasn't really explained to me. It took a while longer than they predicted, I think a half hour longer, which is not really a big deal; the price was great. However, I had asked about my tires, as one had been losing air. But when I got my car back, the man I paid told me my tire pressure warning light was on because my tires were low. No, really? It may have been a miscommunication, but it was insulting.

Steven Ward

Nov 28, 2014

Steve at the front counter did a great job of setting expectations (ie, time, etc) and delivered as promised. I will definitely return. Happy Holidays.

Todd Hovey

Nov 28, 2014

I bought a focus for my wife 2 years ago, an escape for my oldest daughter and a used focus for my youngest daughter. I could buy a Ford anywhere, but the service is what keeps me coming back.

James Panyard

Nov 27, 2014

I leased my first car from you in 2007. My first Truck in 2010. I'm back now for another car. My salesman is now a friend. What more can I say.

Anthony R. Perez

Nov 27, 2014

We have a great salesman who does not pressure, but helps with suggestions, ideas, and makes the sales experience a really good one.

Joseph Ponsock

Nov 27, 2014

the experience was quick and the staff was very helpful

Alexander Sudia

Nov 27, 2014

2013 Escape was purchased at your dealership. Jim Whyte and Mark Cameron are both outstanding to work with. I have purchased a number of Ford cars from them and will do so in the future.The service department is another reason that I come back. I recommend this dealer to my friends and family. Andy and Richard are the best to work with when I bring my car in for service.My son also is leasing a 2014 Fusion here as well.

Carol Saunders

Nov 26, 2014

Staff was courteous, exceptionally helpful and knowledgeable!

Richard Sanders

Nov 26, 2014

I found it to be quality, professional service. Thank you.

JW

Nov 26, 2014

Knowledgable, courteous, effective and fast service

Ralph Chace

Nov 25, 2014

In for a works oil change & rotation. Done quickly and without incident.That is the way I like it.

William Stewart

Nov 25, 2014

Car was completly repaired and serviced when promised. mechanic had to remove an outside door piece with a probability of breaking, and did the job with no problem

Ronelva Vernon

Nov 24, 2014

I had an oil change and got new windshield wipers.

Paul Bacina

Nov 24, 2014

I really like the way Steve and his crew takes time to explain what they found and outline the options that I have to resolve the problem.

Burt Creguer

Nov 24, 2014

Staff was very helpful in servicing my car. Honest and friendly. Well appreciated.

Joseph Sharrar

Nov 24, 2014

I purchased 4 new tires for my Taurus-X. Price came in under quoted price

Elizabeth Gullikson

Nov 22, 2014

Prompt service and people were very professional and nice..

Bomi Hathikhanavala

Nov 22, 2014

Took my car was in as the brake light came on and the ABS was acting violently. Andy took good care of me, explained everything, arranged for my ride home and work was completed in reasonable time frame. My children & I have been Blackwell customers for long time and have found everyone from sales to service very efficient, caring, knowledgeable and helpful. Our relationship dates back to the 80s.Keep up the good work.

Sean Cannon

Nov 21, 2014

Had a whine and knock in my transmission. Quick lane guys said it might me an issue. Went to schedule service appt. was told I'd have to wait till January. Not the solution you want to hear on a 2 year old truck. Fortunately I decided to follow up and Melissa (it think was her name) said I could get in on a Friday in a week. Chelsea was fantastic with her service and helped retain my faith in Ford. Trucks been running fine so far since repair.

Richard Huling

Nov 21, 2014

Everyone pulled together as a team, job well done!

Frank Schreiber

Nov 20, 2014

2013 Mustang Had oil change and the works service done. Excellent work preformed and staff was very polite and helpful as usual at Blackwell Ford. I have been a customer of Blackwell for over 30 years and will continue to be.

Rita Robinson

Nov 20, 2014

Always great service - though sometimes I wish I didn't get these surveys.....

Katherine Baker

Nov 20, 2014

Everyone was helpful and it was a good value for work I had done.

James Harvey

Nov 20, 2014

Oil change and tire rotation was done in a timely manner. Front Brake repair was completed the following day, again in a timely fashion. Heat shield rattle was also repaired. All works great! No more rattle underneath and the brakes are very smooth with no chatter or pull to either side.Very satisfied.

DC

Nov 20, 2014

Our family always has a great experience doing business with Chuck at Blackwell.

Amanda Newman

Nov 19, 2014

Growing up in Plymouth with a parent that works for Ford Motor Company it should come as no surprise my first vehicle (2003 Ford Focus) was purchased from Blackwell Ford. Though my first car may have been purchased from Blackwell based on convenience, our family continues to return because of the service always provided. Since 2003 every vehicle we have purchased has been from Blackwell including my first vehicle purchase (and first vehicle purchase as a Ford employee), a 2015 Ford Escape. I came shopping with my father to help provide me experience and advice however with Jims help I was put at ease just being at Blackwell. We have always encouraged friends and family to buy/lease through Blackwell and I will continue to do that now with my own personal experience.

Julie

Nov 19, 2014

Staff explained the car problem and explained clearly the future plan for vehicle.

Clarice Haynes

Nov 19, 2014

I was very happy with my service adviser, Steve Colwell.

Celeste Mahabir

Nov 19, 2014

The desk attendant was very kind and forthright. I did not enjoy the waiting room. (I like the space in the other building)

David Kleabir

Nov 19, 2014

I took delivery of my new mustang GT on 11/14. My salesman, the sales manager and the owner himself were involved with the delivery process. I enjoyed it all and will be recommending blackwell ford to friends and family.

Gordon Draper

Nov 18, 2014

Mike Bien, from whom I bought my 2013 Edge, is an excellent salesman. When he isn't on the floor, other staff members step in to help me. The service department is great but I haven't had to stop in except for an oil change due to the quality of my vehicle.

Kristin Nagy

Nov 18, 2014

When I was searching for a car, I wasn't sure what kind of car I wanted but once I walked into Blackwell I was promptly greeted and felt 100% comfortable. I got a 2015 fusion and I love it! Thanks to Brent Dix for helping me pick out the perfect car! :) couldn't have gotten a better one! Thanks for all your help! Sincerely, happy customer! :)

Happy customer

Nov 18, 2014

Excellent service, timely, efficient, and very patient salespeople.

Charles Williams

Nov 18, 2014

Was able to get the car in and out for an oil change.

Mica Kole

Nov 18, 2014

I was surprised by the price of the Quick Lane service for a 30,000 mile checkup. Very affordable! I greatly appreciated the availability on a Saturday, otherwise I would have had to make all kinds of cumbersome arrangements. Anyhoo, I think the Quick Lane is new, which may account for this: the service was good, but not terribly friendly. I would have liked to have felt more welcomed, have my eyes met, etc. But really that's nothing to complain about, and I was happy with the experience!

Joseph Snyder

Nov 15, 2014

Blackwell Ford is a great dealership and did an excellent job of servicing my 1997 Ford F-150. The Service Department was very good and attentive to my needs, especially JENNIFER TANDY. Jennifer was very nice and extremely professional. She kept me informed of the repair process every step of the way. Good job Jennifer and Blackwell Ford!

Edward King

Nov 15, 2014

When I had my Escape serviced, I had asked for an estimate on repairing the scrape in the paint. I told the service rep that I wasn't interested in having it done then, but wanted an estimate so I could bring it back later. He said that he'll had the estimate done. When I picked up the vehicle later that day, there was no estimate on the bill.

Timothy Olschefski

Nov 14, 2014

Went in with a silly problem, the low tire pressure light went on. Since I went in a month earlier for an oil change I thought the tire pressure should be fine, I thought I had a nail or something in a tire. They took my car in within ten minutes, checked all four tires and found out the pressure on all four tires was down due to the cold weather. They filled the tires and didn't charge me. Great service, thanks!

William Dukes

Nov 14, 2014

Andy, my service rep, made all my time worth while, from start to finish! Kudos to Andy and his great experience at his expertise! William Dukes 11-13-14

Paul Warnecke

Nov 14, 2014

Service provided was earlier than time promised and done to my satisfaction.

James Marchio

Nov 13, 2014

Excellent service. Everyone was pleasant and I enjoyed the shuttle service. JIM MARCHIO

Judy Kaye

Nov 13, 2014

2014 Escape. I have not bought an American vehicle in 25 years. I was pleasantly surprised with how well it performs and the development of technology that is part of this car. Service was good and staff was most helpful.

Elie El-Irany

Nov 13, 2014

Brent D. was very helpful, he gave me the information I need to make an educated and thought of decision while choosing a car that is tailored to my needs and expectations... we walked the lot together and not only he listened to me and followed up on the paperwork, he also got me the best deal.

Judith Gray

Nov 13, 2014

I have been dealing with Scott Merollis at Blackwell Ford for many years. He goes above and beyond the call of duty for his customers.

Patricia Thompson

Nov 13, 2014

Issue was fixed on the 3rd try. They did give me my rental car for free, but I'm unsure why they were so hesitant to hook my car up to the computer to see what the problem was.

David Edwards

Nov 13, 2014

2015 escape se. steve robin is my salesman. I have leased 4 vehicles from him. happy with him and Blackwell ford thanx.

James Kaman

Nov 13, 2014

When Quick Lane wasn't so quick (est 3-4 hour wait) went to main dealership and they did the oil change and tire rotation in 1 hour.

Terry Cwik and Diane Holmes

Nov 13, 2014

Mike Bien is the best salesperson ever. I've been buying from him, and sending friends and family to him, since the late 90s. If it wasn't for him, it wouldn't matter to me where I bought my next Ford. He is honest, thorough, and always knows the answers to any questions we have. Plus, he's just a really nice guy!As for Service... We had our 2011 Explorer and 1995 Mustang GT convertible in for service, and both of them had to go back because the problems weren't fixed correctly. After the 2nd try, they were.

Cecelia Salamone

Nov 12, 2014

I have an Escape that I lease from Blackwell Ford - Brent Dix is my Sales Consultant. I was scheduled for a recall but I was running late because of another appointment. I didn't think I would get my car back on Tuesday because they were busy and I brought it in later than my scheduled time. My service representative told me they would try to have it done by about 5 pm. I was very pleased when I received a call at 4 and my vehicle repair was complete. The staff at Blackwell has always been extremely professional. I had the opportunity to speak with Jennifer a couple days later regarding follow-up on my Escape. She told me about her promotion. I have been working with Jennifer, Andy, and another man at the service desk with grey hair for years and they are excellent representatives. Your office staff is very courteous and helpful. And of course, Brent is a wonderful sales consultant. With the staff I have worked with at Blackwell Ford, I have been pleased. Cecelia Salamone

Karl Schipper

Nov 12, 2014

All went good. Had car service 11/10. No issues until this morning 11/12 at abt. 8:00 am. I finished a 45 mile drive. When I stopped and let engine idle, the low tire pressure light went on. Looked at tires. did not see anything alarming. Drove home. Measured tire pressures. All 4 tires were at 30 psi according to my tire gage. Filled all 4 tires to 35 psi which is recommended pressure. Light went out. Don't know what happened, but the Ford service was to check and reset pressure as required.

Barbara Eckhout

Nov 12, 2014

Great super clean, staff very nice love the waiting room

Patricia Wright-lauterbach

Nov 12, 2014

My experience with the Service Department was exceptional. The staff was professional and courteous.

Donna Mulder

Nov 12, 2014

Andy checked me in a freindly, helpful and efficient manner. He explained what was going to be done and looked up another question I had regarding my 2009 Escape, bought from Blackwell. Service was done in a timely fashion and I picked it up quicker than I thought I would. I am completely happy with the service at Blackwell and never go anywhere else.

Thomas Orr

Nov 12, 2014

So far my experience with Blackwell Ford has been excellent. Salesman and service excellent. Only issue has been used car appraisal value. I had considered trading in my mustang and my edge but was low balled both times.

Sharon Smith

Nov 11, 2014

They are so great. I would buy all my cars from them.

Anthony Huerta

Nov 11, 2014

The staff was excellent and they replaced my tire free of charge because it looked like the failure was due to a defective tire.

Mark Girard

Nov 11, 2014

A very good job on my oil change and tire rotation.

Eva Blanchard

Nov 11, 2014

I have leased several cars from Blackwell. I have always had good experiences with the dealership and the sales people there. The leasing process is simple and quick. I have leased many, many Ford vehicles and have had no issues with any of them. I just picked up my fourth vehicle from Blackwell and my second Fusion. I love the car.

Gary Johnson

Nov 11, 2014

Brent Dix did an excellent job for me, I purchased the vehicle, while living in China, he was extremely helpful, made sure I had the right paper work set up ahead of time, and the process went smoothly. thank you for the help.

Marilyn Erps

Nov 10, 2014

The service was prompt, the necessary service was fully explained, the attitude of the employees was positive

Stephen Palms

Nov 7, 2014

They helped me out and told me I needed new tires. Really friendly and outstanding service. I will come back!

Donald Davis

Nov 7, 2014

I continue to have good experiences at Blackwell ford everytime I go there, the people are very profesenal and well skilled in what they do

Perry Vitto

Nov 7, 2014

The Staff is always helpful and take care fo business,

Lawrence Gutekunst

Nov 7, 2014

service was great, employees friendly, clean showroom and restrooms. everyone was very cordial and helpful. I would definitely tell friends and family to go here.

David Mannisto

Nov 6, 2014

Excellent experience. Chelsea was able to duplicate an intermitent problem I was having with my remote start (not activating the climate control last settings). A TSB was found addressing the problem and so far (with multiple starts) the problem appears to be resolved.

Walter Muench

Nov 6, 2014

Done in a timely fashion. New and clean facility. Courteous staff.

Bruce Neighbor

Nov 6, 2014

Service was good as always. Have used your service department since the 1990's. Have leased 3and purchased several cars from your dealership.

Jennifer Hubbard

Nov 6, 2014

The gentleman that checked me in was very courteous. My car was returned as expected. Experience was easy and pleasant.

Margaret Falkowski

Nov 6, 2014

It was good.. The service people werwe friendly and helpful.

Gregory Gardner

Nov 5, 2014

Return visit. Focus SVT ignition needed to be replaced a months back. The work was completed at that time, but the chimes never stopped when the keys and lights were turned off. I don't drive the vehical often, nor do I have many days off. When I came in I was given a difficult time aboout looking at free and fixing it. I understood it might not be related to the prior work. The service guy was less than customer satisfaction driven, never a happy tone in his voice. Not even when I got the call that the car was ready. I am happy that all is working fine, some step was missed during the original fix. I like the location of your business near my home. But I could select from 5 other dealerships on the way home for Ford WHQ.

John Liddell

Nov 5, 2014

great service on time good value very good vehicle feel save in truck

Margaret Lyczak

Nov 5, 2014

1st oil change. Impressed with your operation and service. Customer service was excellent!! Shared my experience at Blackwell with others. Thanks!

Steven Gawron

Nov 4, 2014

Great experience this is why we came back, this is our second vehicle and this coming April will be our third. Mark is very good to work with when we are comparing vehicle options and types, and of course when we actually pick up the vehicle. No issues so far and don't expect to have any in the future.

William Corcoran

Nov 3, 2014

Leased a 2015 Escape. Everything went great from test drive to delivery.

Geraldine Alstermark

Oct 31, 2014

Fusion -leased...Great service...I was able to look around without being attacked by sales people...but when I was ready to ask questions...I got immediate help.Steve answered all my questions and gave me all the information I needed to make a decision on the car.

William Henderson

Oct 31, 2014

I received my car with rebates, what could be better!!

Michael Parker

Oct 30, 2014

Will return for service. Thank you for the understanding and listening to my issue.

Brian Patrick

Oct 29, 2014

SALESMAN WAS VERY HELP FULL SHOWING MY WIFE AND I HOW TO WORK THE CONTROLS. THE PAPERWORK WAS VERY QUICK AND EFFICENT. I'VE HAD OIL CHANGES DONE IN YOUR SERVICE DEPT. AND HAS ALWAYS BEEN A GOOD EXPERIANCE. THANK YOU.

Tamra Krogmeier

Oct 29, 2014

2015 Fusion SE 202A. Service was excellent. All the paperwork was completed before we arrived. We made a last minute change adding tire and wheel insurance. The paperwork was updated quickly. The car did delight us when all the features were presented/explained.

Jason Beymer

Oct 29, 2014

The customer service representative who handled my drop-off was very cordial when I arrived. She explained what would be done with the 80k mile checkup, and made sure that the two safety notices I received would be handled. Since I was not sure how long the three tasks would take, I did ask her for a phone call by 4pm at the latest in order that I make the proper transportation arrangements in order to pick up my family. She noted it on the account, and fortunately the service was completed before that timeframe.It would've been nice if she would have recapped the two service recall jobs, but it didn't negatively impact my experience. Thank you for washing my Escape. That was a very nice touch. It would be nice to know if there are any cleaning services available through the dealership. I need to have my interior deep cleaned.

Terry Webner

Oct 29, 2014

I had several items for the service department to check and they did a great job and had my 2011 Explorer back quickly.

James Baumbick

Oct 28, 2014

I got quick service on my vehicle and all personnel were friendly, courteous and professional. I am extremely pleased with my experience.

Richard Swan

Oct 28, 2014

The service 6000 mile service took longer than I expected, but the waiting room was comfortable and clean, as was the restroom. I wider selection of magazines to read while I was waiting would have been nice. Also, my car disappeared for a while (I could see the the service bay from the waiting room} with no explanation. I suspect the car may have been taken to the main garage, or for a test drive.

Christopher Freitag

Oct 28, 2014

The new QuickLane was very nice and the service was prompt. Everyone was very a pleasure to deal with.

Bernard McCarthy

Oct 28, 2014

I am extremely pleased by the service provided me at Blackwell Ford. Steve Robin and Jim Wyte have done an outstanding job for me

Robert Milligan

Oct 28, 2014

Mark Cameron, the New Car Sales Person at Blackwell did an outstanding job!He is always organized and efficient. Mark explained everything in detail.We love our new Escape!Bob & Linda Milligan

Thomas Cipriani

Oct 28, 2014

2014 Escape. Service was very helpful and prompt. Staff was extremely helpful.

Robert Natkin

Oct 25, 2014

I had an extended warranty issue in which my HVAC plenum door was not operational (stuck on cool). Your techs diagnosed the issue as a faulty plenum door motor and replaced the motor. I now have cabin heat once again.Thank you,Bob Natkin

Kathleen Hall

Oct 25, 2014

Staff was attentive and service was prompt."..................................

Judith Connelly

Oct 24, 2014

I had a flat tire. I arrived at the Quick Lane just before 6:00. There was only one technician on staff, and he was working on another car, which I was told would take until 7:00pm. Even though they close at 7:00, Steve said they would stay and takecare of my car. They finished at 7:20. It was very much appreciated. Thanks a bunch to Steve and the technician!

Melody Lepley

Oct 24, 2014

The part was ordered and Andy called me when it came in to schedule an appointment. Car was fixed promptly. You're dealership has the BEST service department anywhere!

Thomas Brisbey

Oct 23, 2014

I love my 2014 ford flex. I took it in for its first oil change on October 17, 2014. Everyone there was super nice and about 15 minutes later it was all done, that was the fastest service I've ever had there. I love Blackwell ford!

Carl Karoub

Oct 23, 2014

Very Helpful staff and very pleasant to work with.

Lucie Parsons

Oct 23, 2014

I bought a 2015 Fusion from Brian Robertson at Blackwell Ford. I had a great experience. He was not a "pushy" salesman". He was very helpful and investigated all then possible avenuevso I could find the car best suited for my needs. He was very honest and genuine. Told him I would be back in a few years for my next purchase.

Kenneth Johnson

Oct 22, 2014

Andy as usual was very helpful. The work on my Escape was done in a short time.

Micheal Krogel

Oct 22, 2014

the work was done in a timely manner. You were able to handle all my issues and also brought up a couple of recalls and took care of them as well.

Jerome Sullivan

Oct 22, 2014

The experience was great. The staff was helpful and the work was completed on time and in a professional manner.

Mary Ann Kleber

Oct 22, 2014

Always good and efficient service. Andy is always helpful and informative and my go to guy.

Sandra Doyle

Oct 22, 2014

Your salesman searched extensively to find my wife the best deal on a car within her budget. Thanks very much!

Michael Policella

Oct 22, 2014

There area two thinks I am concerned about as a customer. Can I trust you to recommend and do the right thing for the car and are your prices reasonable for the service you give. On the former: yes I can; on the latter: well the price can always be lower can't it but I suppose its ok.

Laurie Lazorka

Oct 22, 2014

I have bought and leased many cars at Blackwell from Steve Robin. Let me tell you that Steve is probably one of the best Sales Men that I have ever dealt with. He is efficient and quick and I have never had a bad experience with him and I know that we also use his services with our company pool cars and many friends that have gone to him have had nothing, but pleasant and great experiences. I also have had wonderful experiences with your service department when my vehicles need to be serviced. Blackwell Ford is an awesome dealership. Thank you, Laurie Lazorka

Thomas Bainbridge

Oct 22, 2014

Our experience with the service department has always been good.

Chelsea Gregg

Oct 21, 2014

Staff was super helpful, honest, nice. I didn't feel pressured into anything.

Mariann Schmitt

Oct 21, 2014

I just purchased a 2015 Taurus. I was very happy with the service and sales center. Your dealership is very friendly and professional.

Susan Hansell

Oct 21, 2014

2015 Escape Titanium. Very efficient process. Friendly service.

Diane Burgess

Oct 21, 2014

I always receive the best. I like "My Fords!" Service is great, staff outstanding, everyone's really friendly. My only complain would be the prices, but I know, everything's too much $$.

Susan Carney

Oct 20, 2014

Service was excellent, as always. That is why we are such loyal customers.

Thomas Wilder

Oct 20, 2014

I leased a 2015 Ford Escape Platimum. Service was right on! The sales person (Steve Robin)was very informative to what we were looking to buy, lease. and on receiving it, he went though the car, explaining much of the switches, touch-screen, etc. Of course, taking the brief info and learning to use it. Whew!! Now, just enjoying the ride....

Raymond Waiter

Oct 20, 2014

Personal were pleasant and work was done on time. I will recommend this place for service.

Anita Baran-caeti

Oct 20, 2014

Leased 2014 Ford Escape from another dealership. Salesperson was terrific. However, service department issues caused me to leave & return to Blackwell. The service department at Blackwell is outstanding! Professional employees & competent service have turned me into a loyal Blackwell customer. Definitely refer my friends & family.

Daniel Wyatt

Oct 20, 2014

Courteous, fast and pleasant.Very clean facility.

Susan Herzfeld

Oct 19, 2014

Brian was able to find the white escape I wanted and got it delivered very timely. Was an easy process to get.

Robert Griffith

Oct 17, 2014

Service was prompt and as requested. Oil change accomplished in a timely manner.

Anthony Notario

Oct 17, 2014

I took my fusion in for the 30k maintenance, was able to use the quicklane and was very pleasantly surprised at the convenience and great service. Will definitely be back for my next oil change.

Earl Mittlestat

Oct 16, 2014

Service was excellant and. on time and especially with helping with a loaner vehicle.

Mary Perrin

Oct 16, 2014

I had my Flex in for oil change. I don't care for having to take it to the other building. I had planned on speaking to my saleman, but didn't want to walk over to main bldg. in the rail. Also when I got my car back there were lugs left in my drink holder. I didn't know what the were or what they were for. I went back into bldg to ask and was informed they were for the locks on the tires. Would have been nice to have had that explained before hand.

Malisha Mcdaniel

Oct 16, 2014

The staff was very helpful and attentive. I am very pleased with the overall experience with Blackwell Ford.

Cathy Myszka

Oct 15, 2014

I have always experienced friendly and courteous service people whenever I have taken my car to the service department. The staff has always been helpful and I appreciate the follow up call to make sure the car was running smoothly.

Jeffrey Erion

Oct 15, 2014

Job was done quickly and efficiently. Repair was effective and the sales person was friendly and kept us informed all through the repair.

Walter Hoffmann

Oct 15, 2014

Service writer Andy was very helpful arranging scheduling, loaner rental, explaining updated repairs and notifying when complete-excellent effort:)!

Nancy Bock

Oct 15, 2014

Brakes, oil, etc. replaced - ready for winter. Had to wait the next day to get my car. No driver available.

Bradford Emons

Oct 15, 2014

Great service, friendly staff for auto service and maintenance. In and out.

Joseph Dennison

Oct 15, 2014

Recall work had to be scheduled three months ahead, but was done well and in a timely manner on appointment date.

Susanna Gawlik

Oct 14, 2014

The salesperson was extremely helpful with assisting me with selecting a vehicle that suited my needs and in my price range.

Timothy Tandy

Oct 14, 2014

Staff is always nice and helpful! Thank you to everyone.

Bernard Huang

Oct 14, 2014

All fluid and filter checked and replaced. It gave me a peace of mind to take on a 1500 mile trip.

Ann-marie Mccarthy

Oct 14, 2014

Great service! We buy all of our vehicles there! We like our salesmen mike bien. Been going there for years!

Robert Dial

Oct 14, 2014

My recent experience was for service only. I was disappointed the work was not completed on the date indicated. Staff is fine

Steve

Oct 14, 2014

I purchased a 2015 Explorer Limited. My whole experience was great. Glen Sdao did a great job as my sales representative and Keri Sims was fantastic in assisting with the paperwork as well as securing me a loan. Jim Whyte was also wonderful, as he treated my family with kindness, especially my children.

Karen Cameron

Oct 14, 2014

The 2002 Mercury Sable I purchased is a great car. I was extremely happy there was a 90 day warranty. The salesman was very clear in explaining the options on the car. I would definitely recommend to family and friends.

Edward Snage

Oct 14, 2014

Taurus, The men at the front desk were the best. They took me quickly and had a vast knowledge of auto parts and there problems.thanks,Ed Snage

Richard Ford

Oct 14, 2014

Your write up man was very helpfull and conciderate, and the person working on my car was very helpfull when I asked him questions about my car.

Timothy Deacon

Oct 13, 2014

Great job. Thank you for handling both some body work and a recall. Thank you for calling when the job was complete.

Patrick Romzek

Oct 11, 2014

Our salesman did a really good job. My son bought an F150 and is very happy with the service and support of his salesman.

Barbara Weber

Oct 11, 2014

Service was great and performed quickly. Staff was very helpful.

Raymond Bentley

Oct 10, 2014

Everything was fine, but you may want to consider using an extra driver for your shuttle service when business is high. I don't mind waiting, but am aware that some people do. The driver you have is extremely good, but I believe he was a bit overworked at the time of my appointment. Also I no longer own a focus and you may wish to remove it from my profile.

Richard Meldrum

Oct 10, 2014

Bought a lot of cars here and,I'ts always been a good experience!

Mary Wallace

Oct 10, 2014

I originally brought my 2013 Fusion in because it was in an accident, but since collision had to order parts for it, I asked them to take care of the recalls while they had the car. They sent it to service to have that done. All of them did a superb job, and it didn't take too long either.

Robert Volpe

Oct 9, 2014

Recall handled promptly and professionally. Cordial and courteous staff.

Howard Ring

Oct 9, 2014

This was a free first oil change, and they even found and removed a small screw in the back tire that probably would eventually have resulted in a flat. Thanks!!!

David Krzisnik

Oct 9, 2014

Blackwell and specifically Mark Cameron have provided us top notch service for several years now. I'm very happy with our new Explorer.

Philip Kimmel

Oct 9, 2014

They were able to fit my recall in with my regular maintenance.

Paul Bacina

Oct 9, 2014

Steve provides timely and excellent advice on the maintenance of my vehicle. He never oversells and recommends service that I actually need.

Joanne Campau

Oct 9, 2014

Service was quick and done as recall stated. Everyone was friendly and professional from the order writers to the porter.

Carla Ewald

Oct 9, 2014

\Was great. Courteous, quick, in and out. nice coffee and grandma's cookies.I was in and out in time to get to work on time and not be late.Computer area was nice so I could work while my car was being serviced. did have the choice of riding the shuttle to work.

C Webb

Oct 9, 2014

Great service on my Explorer and great outcome as always!

Roxana Hijaouy

Oct 9, 2014

Securing the rental car while the Explorer was being serviced was not a pleasant experience. Took to long to get the rental..

Brian Weyers

Oct 8, 2014

the staff were very friendly and got my vehicle in quickly for an oil change give me feedback when done

Larry Soper

Oct 8, 2014

The service was great. Shuttled back and forth to home as well.

Steve Stump

Oct 8, 2014

My recall was done earlier than expected and I was able to pick up my Escape just be for closing...thanks for the quick work

Anne Szuba

Oct 8, 2014

My salesman , Glen Sdao did everything he could to make my lease turn in and renewal a speedy, easy process. I greatly appreciate the service.

Thomas Gulich

Oct 7, 2014

Just came in for service. Like an oil change & filter. Jennifer was fine as usual, also very helpful!

Beth Hoffman-lopez

Oct 7, 2014

Great to have a more options on times and days to get a quick oil change.

Rdee Olsen

Oct 5, 2014

2009 Edge. Wheel bearing on right passenger side. Came in with noise in rear issue and theservice writer immediately recognized my problem. Got a ride home and picked up 4 or so hourslater. Staff was very helpful.

Keith Rockwood

Oct 4, 2014

I am currently leasing a 2013 escape. I brought it in for the 20,000 mile checkup and was impressed with the friendliness of the staff and the timeliness of the work done. The mechanic went above and beyond when he noticed there was a minor issue with the exhaust heat shield. The work was done 15 minutes before the quote time. Overall the establishment is very efficient and the staff is friendly and helpful.

Ronald Nikolits

Oct 3, 2014

Service and morning coffee were excellent. It took a little while for the oil change process so a morning paper would have been nice to read to pass the time!

Amy Alstermark

Oct 3, 2014

The service department is excellent and everyone is friendly. I tell friends and family how hreat service is all the time.

Joy Scibilia

Oct 3, 2014

Everyone was friendly and helpful. The tech that did my oil change was very thorough in looking and finding the rattling noise I was hearing. It ended up being my struts.

Patricia Micallef

Oct 3, 2014

All of the employee were very helpful, friendly, an went above and beyond our expectations.

Peter Sinkunas

Oct 2, 2014

The quick service experience was great. The manager helped me with picking tires for my GT Mustang and I received a fantastic selection (Pirelli) and he informed me of my Ford retire discount which was $139 off the tires. The car drives better than the original tires.

saucymoto

Jul 11, 2014

We have leased and purchased a number of vehicles from Chris and have followed her to 3 different dealerships. She is a great person to work with. Very friendly and does her best to give you the best deal out there!

hazure

Jun 29, 2014

Blackwell and Mike were recommended to me after a discouraging experience at another dealer nearby. I couldn't believe the difference at Blackwell! Mike was amazing and so helpful!!! Love my escape!

jo2man2

Jun 28, 2014

Mike is very good sales representative. He is very informative about the products. He listens to your needs and addresses them. He is always able to find just the right vehicle we are looking for. He makes leasing a new Ford easy and convenient. Overall he is friendly and follows through even after the purchase is completed. We feel we have a real friend in Mike. Always enjoy doing business with him. He is an excellent representative for the Ford Motor Company.

JohnPoteracki

May 28, 2014

My Sales Representative was Chuck Kalep and I was very pleased with the professional manner that he used in helping my wife and I order our first Mustang. It was delivered on schedule and he explained all the set-up features to us. Also any follow up help , anytime in the future. Great Job Cruck. Thank you again. John & judy Completely Satisfied

Mjames6

May 16, 2014

Finding a good used car and having a great experience is why I offered a great rating. No pressure from my sales person Brent Dix and he found me what I wanted! I am enjoying my Crown Vic Sport!We also bought a new Ford work van for the family business and he arrange a trouble free sales with great financing. We will go back to Brent to look at an New Escape this summer for my wife. He makes buying a car drama free. Thanks Brent!

Mjudge614

May 15, 2014

Brought my truck in for service and Brent went above and beyond to take care of me.. Been a lifelong ford consumer and will definitely buy my next vehicle from Brent..

Twinks

May 15, 2014

I had the opportunity to work with Brent Dix and he came through in every aspect! He was able to locate the Ford Escape that we wanted within hours and have it delivered within the next day.Everything went smooth and I would not hesitate to recommend Blackwell Ford and Brent DixSteve

robkelly3

May 12, 2014

I got great service and a good price on my new 2014 Ford Raptor pick up truck from Blackwell Ford. My salesman was Rick Goodman who kept me informed when the vehicle was scheduled and eventually built. He also called me when the truck was first delivered so I could see it right away. Rick made sure that everything was done right such as the aftermarket tonneau cover and wheel locks and took the time to show me how to use the numerous features on the vehicle. Rick also synched my phone and made sure my contacts were imported correctly. I also got a good price on my 2008 Ford Escape that I traded in.

Sawduster

May 9, 2014

Another fine experience. Steve Robin has always been very helpful, friendly and professional. He is always there for us when we need him. We have been very satisfied with all our visits to Blackwell Ford.

Juliey

Dec 24, 2013

My lease is coming due on my Fusion which I got from Bill Brown Ford so I went to the dealership yesterday to explore my options. When I asked for help no one was willing to assist even though there were salesman just sitting around. I let the staff know that I had all my paperwork and was pre approved for $75,000 line of credit. Still no one help. I got the impression that the men were not will to help a woman.

HateMyFord

Jul 26, 2013

This place is a joke. They did warranty work that involved replacing parts that they knew wouldn't fix my problem, collected the warranty dollars from Ford, and then told me to come pick up my still malfunctioning car.Now they are refusing to do the work that WILL fix my car, even if I pay for it out of my own pocket. They don't want my money because I was 'very disruptive' and I was late returning their 'loaner'... which is actually a rental paid for by my Ford Extended Service Plan. (Good thing I bought that ESP, too... my car spends a lot of time in the shop not getting fixed.)My Regional Customer Service Manager at Ford corporate told me that the rental car would be covered for the week. But still, service manager Brian Mooney focused on the fact that I kept his 'loaner' after they failed to fix my car (while I waited to hear from my CSM, who took three days to call me back). And then he told me that my money is no good and that he doesn't want my business now.Anyways, don't go to Blackwell Ford unless you like having your time wasted, your sanity questioned, and your car not fixed.

Iceskatingchik99

May 22, 2013

I went to Blackwell Ford today because I got something in the mail from them a couple weeks ago and I called them up and talked to the guy I mentioned, well he said that he would help me and I was very pleased with this. So I told him about how many miles I was over on my lease and how my credit was and that I could get a co-signer no problem. So we put an online application in and it got approved, Okay. Great! Right? No. So wrong. He gave me a price for what it would be without stuff rolling into it and I said okay well roll this and this onto it and it came out to be and okay price and they approved that price, so he gets a hold of me today to tell me to get on the x plan and that my Car would be ready at 130-2 and to just bring my car to trade it in, so I was really excited because no one wanted to help me at all on this. So I went there with my co-signer like he told me to do so, mind you he comes out and grabs my license plate and my registration and then he checks my miles when I told them what they were before the geico. So that got under my skin a little bit, so we go inside and he goes wow since your way over these are going to have to be rolled into this payment and I go no I told you about these miles and we got into it with him about it so he called Ford Credit and they go well we can just bill her for her over milage which was totally fine. He goes back and talks to his manager or whoever she is and he comes back and goes it's a Open to close deal basically I would half to fork up the money for all my over milage or give them half when I told him i didn't have it. So we were still sitting there waiting and he kept walking to other customers talking to them and completely ignoring us and when he finally looked at us he went in to see what was going on and she told him that Ford Credit now denied me, and this is because he made my payments jump to over 500.00. When he told me to come in at 130-2pm and grab my new car and that he would have paper work filled out, which he had nothing ready. I will NEVER come back to this place, it was not worth my time. I hope someone from this place reads all of these because this place is beyond terrible. & by the way I went to another dealership and they took care of me just fine. I will NEVER tell anyone to go here, EVER. What a shame.

kjb829

Oct 15, 2012

My vehicle has Ford's top of the line extended warranty that cost me thousands of dollars. I dropped the car off to have them check out a check engine light. They called to tell me that the light was not on and therefore could not diagnose the problem. When I went to pick up the car they charged me $98 for the work...which was to inspect the dash panel and determine that the engine light was not lit.

Mike1965

Dec 30, 2011

Andrea was great to work with. She was very patient and answered all of my questions. She didn't pressure me at all, which is one reason why I decided to go with Blackwell. I got a great deal on my Fusion and I couldn't be happier!

bobafett1

Nov 2, 2011

This place is a joke, Stay far away. I purchased a certified used Ford Escape. First day I got it I plugged my cell phone in to charge but outlet did not work. Knew was probally just fuse so brought there to change out, wanted to charge me? really? no thanks I can do it myself. For some reason everytime I go to service department I get the woman and she looks clueless on what is going on in life. Said vehicle would be done later in afternoon for recall service. About 10 days later I finally got my car back. Didnt even offer me a loaner, I had to ask and wanted to charge me 50 dollars a day. Needless to say my car has never ran the same since being serviced. I can honestly say I will never buy a Ford again and if I ever do I will never step near Blackwell Ford in Plymouth MI. Worst customer service in the world. If anyone from Blackwell ever reads this, Share with your employees that it doesn't take much to go a little out of your way to help someone!

kgault

Aug 22, 2011

Took car in to have rattle looked at along with fluid change. Richard called to tell me that the rattle was a exhaust issue and would be cheaper to fix at outside muffler shop. great info and nice to know he was looking out for my wallet. Have been going here for years and am never sorry.

loloizzy

Jun 29, 2011

I bought my car from a different Ford dealer and it is still covered under manufacture warranty, I called the dealer I bought from (they are almost 60 miles away, so they are not convenient to get back to) and they told me the minor problem and told me exactly what to say to a dealer around me...I did and they had NO idea what I was talking about, even told me they would have to charge me, but I had to make an appt. first!!! Umm...I don't think so, I was told by the original dealer it would take 5 min to re-program, this service dept. told me they have to take the car apart...I was furious and called North Brothers Ford and they told me to 'come on by' and they seriously took 3 minutes to re-program my computer system in the car. The manager talked small talk longer than it took to 'fix' my car, and they did NOT charge me. I will be sending FORD a letter detailing this type of stupidity at a dealership, if it were up to me, the two lowlife people I spoke with who tried to charge me over $100 to 'look' at my under warranty car should be fired. GOOD dealerships to go to are DORIAN FORD (Clinton Township) and NORTH BROTHERS FORD (Garden City, which I will always be taking my new car to from now on).

Larry Ayotte

Jun 18, 2011

I went for a oil change,tire rotation and brake check combo. While I had it in I wanted them to check the battery they installed previously for the built up around theterminals that has been occurring and to put something on it like a sealer so it wouldnot happen. He explain that it was a maintenance free battery and it doesn't happen much so they don't do that. As far as I know that means you don't have to add water anymore,they do have product you can spray on or rub on, a five minute job. I alsoask him if a techician could listen to my window on the driver side go up and down to give me an idea what could be going on. Oh no that will take too long we would have to disassemble the door to do that, what a bunch of crap, I was looking for some possibilities. I GUESS WHEN TIMES ARE GOOD YOU CAN PUSH YOUR LOYAL CUSTOMERS AWAY.Glen Sdao is my sales person he has always treated us good, it is hard to buy yourcar at one dealer and get it fixed at another.

jdrozdow

Mar 15, 2011

Took our newly purchased 2008 Explorer in for some warranty work prior to 3yr 36 expiring and Blackwell did a great job! We did not buy the vehicle from them but they treated us like we did. Very good service department. Excellent work done and in a timely manner. We will continue to use them for service when required and will consider them for our next purchase as well.