Used Cars for Sale at Bill Walsh Toyota in Ottawa, IL

unhappy customer

Oct 2, 2013

Drove along way to look at vehicle I researched on cars.com Salesman not very interested when said I was on a very strict budgeted amount. The car I researched was still there, but had a cracked windshield, damage to its interior. Very disappointed, his response was at this price what did you expect.....enough said,I walked away

slitwiler

Jul 28, 2013

Love my 2011 Hyundai Tuscan, purchased at Bill Walsh Toyota. Dave Brooker was especially helpful, explaining all the options, buttons and how they work, before I left. This is the first foreign car I have owned so some things are a different from a Chevy. Dave even let me take the car over-nite so I could drive it more before making a decision. Thank you Dave, and thank you Bill Walsh. : )

jtntst

Apr 19, 2013

Was looking for an internet price on a RAV4. Chuck Kaminky of Bill Walsh Toyota gave me a rapid response and a price with no runaround on pricing. I have received the runaround in the past elsewhere and consider it a major turnoff. Went to dealership to view/test drive the vehicle. It was clean and ready to drive. Chuck did an excellent job of explaining features and the test drive was varied and long enough to evaluate the vehicle. Final price (had a trade in) was reasonable per KBB numbers. Paperwork went smoothly and quickly and we were out the door with a new vehicle in several hours.

Mattlehrke

Oct 16, 2012

Bought a 2006 mercury mariner about 6 months ago. At first oil change our mechanic said this was the WORST air filter he has ever seen. He couldn't believe the mariner would run. A little while later the shifter handle started to rattle. Our mechanic put in a new one and couldn't get it out of park. He had to figure out what parts WERE MISSING and order them to get it fixed right. He said someone intentionally broke the shifter handle and rigged it just to get by. These are a couple of things they should of caught in their 126-point inspection. I tried contacting the dealer and THEY NEVER GOT BACK TO ME. I would never buy another vehicle there again.

joeloism

Jun 24, 2012

Although not the dealer's fault, it took 16 weeks for our custom order vehicle to arrive. We had been told 8-12 weeks. We contacted the dealer three times during those weeks to get an update. It would have been nice if they had contacted us periodically, especially once we had bypassed the 8 week mark.

jaimie05

Jun 6, 2012

Chuck was awesome and very helpful! He was knowledgeable about the car I bought and gave me a FANTASTIC deal! The only thing I was disappointed in was the car didn't get cleaned before I took it (if it did they didn't do a great job on it) and the gas tank was empty. Other than that great experience!

Jimbob51

May 10, 2012

We couldn"t have asked for a more friendly, helpful, and knowledgeable salesman as Tai Sheehan was! We are very happy with this used Toyota Camry that we purchased!

dpthompson

May 7, 2012

vehicle was not described well at all. This was an internet purchase. Pictures and description very very very poor.I bought a 1 way plane ticket, I had to pay for shuttle from Ohare (most dealers will pick you up at nearest international airport for free).Then I found a lot of bad scratches all the way around vehicle. On the phone I was told normal wear and tear for a 7 year old vehicle with 85k miles on it. I get there and it looks like someone drove it through a barbed wire fence, then backed up to see what they hit. Quaility of vehicle....its a Toyota, need I say more.Dealership...you could eat off the floor...that place is nice.Truth be told, had the damage been disclosed, I probably still would have bought, but maybe negotiated on the price. I dont recommend buying from this dealership over the internet without inspecting, or sending someone to inspect. I know I bought a used vehicle, and I don't expect it to be "like new", but damage is damage and should be disclosed

Linda Hawkins

May 4, 2012

My wife and I were treated very well from the first time we entered the dealer ship to the day we drove our new Toyota Camry home. Our questions were all answered we got a good price with out any hassle and our buying experience was pleasant,we would recommend the dealership and staff to everyone.

Johnlester

Apr 28, 2012

A most pleasant buying experience.The above sales team was very honest and straightforward.No hassle business transaction, delivered vehicle at agreed price wasting no time.Complete transparency was the order of the day,all verbal commitments were honored.I truly appreciated the customer service at Bill Walsh Toyota.Chuck,Dave and John know how to treat a customer.

steve52

Apr 17, 2012

Our experience with Bill Walsh was very professional and thorough. Tai was very knowledgeable and patient. She showed us several dealerships, makes and models. The negotiation process was also objective, straight forward and professional. I would definitely recommend this dealership to other buyers.

JHOLLANDLINDELL825

Apr 9, 2012

As far as I know customer service was good but I will have to wait and see what happens when we have a problem. No work was done on the car so I can't rate that. everyone was very friendly as I would expect when one is buying a car!.The overall experience was goodbut I don't think we were fully instructed about the capabilities of our car. for instance we were not told about the trial satellite radio. We still don't know for how long we have a trial. The price may have been great but we really didn't check anywhere else to see if we could get a better deal!The manual talks about many features that it may be equipped with but we were never told what we had and what we didn't have. Likewise the manual mentions an A or B in many cases and we were not told which one we have.

jsalz4

Apr 8, 2012

Bought new car in November and came back and bought second vehicle in March. Nice facility and staff. Clean. Nice selection. Better job car washing after service is the only thing I would like to be improved.

Manuel and Deanne

Apr 4, 2012

From the first email to the day we signed the papers for our new Toyota Prius, we have been delighted with our experience at Bill Walsh Toyota. The internet price was nearly 4K lower than our local dealers, so we drove 75 miles to do business with Bill Walsh Toyota. Our salesman was respectful and very helpful. NO high pressure here. Thank you, Chuck and all at Bill Walsh Toyota.

Gardner41

Mar 23, 2012

I was really impressed by this dealership. Chuck is the nicest guy (really) I ever bought a car from. Their prices are great and I got more for my trade-in than I expected. I would recommend them highly.

Heinrich

Mar 12, 2012

The car I saw advertised was just what I wanted The trade-in-value they offered immediately was fair and the people I met after driving 350 miles where friendly and professional On the way back the "check engine" light came and later the wiper began to rattle and the brakes made a noise sometimes when pressed a little harder.The car came with 3 month warranty.I reported what we experienced and asked for advise, also about details of the warranty ( what was covered and the process ) we did not claim anything just asking for info. Result: No answer,no reaction This is a fancy dealership with unacceptable behavior after the sale.

Linda Larkin

Mar 7, 2012

Aways feel that the price could have been a little better. Friendliness of the salesperson was very good and she seemed very genuine. The car we were looking for was right on the lot, no having to order it from some other dealership. Always a plus.

Twollenweber

Jan 24, 2012

This is the first new car i bought for myself but we bought a 2010 Scion XD over the summer for my spouse from chuck and i had the best experience with him, i never felt pressured and he explained the most important thing to me which was the safety of the vehicle we were buying, i came into bill walsh looking for a used care and found a nice 2011 Toyota corolla which i thought was a great price for a used car i immediately asked the gentlemen that came out to have chuck come help us, chuck was very pleasant and informed us that the car was actually new i feel both times that we got a wonderful deal and for me buying a car is a wonderful experience thank you bill walsh for the great service

tpeugh

Dec 29, 2011

This was one of the most gradifying experience I have ever had in buying a car.TrueCar price protection certificate made purchase easy. Overall experience was great,

HeidiWhat

Nov 24, 2011

There wasn't any hardsell. They answered all our questions. They were patient at giving us all the time we needed. We stopped by the dealership when it was very near closing time, but they didn't mind. Tai still let us take a test drive on the interstate and took the time to explain features. When we decided on the car we wanted, they found one in 24 hrs and didn't charge us to have it brought to their lot as some dealers do. They also gave the same price for cash and financing when other dealers wouldn't. Tai also offered to set up the bluetooth for my phone before we left which was very nice. It would have taken me a while to figure that out. We were very happy. Would recommend them without reservation. Every interaction with them has been great.

omegas

Nov 23, 2011

Very helpful and knowledgeable woman picked me up at home to finalize the purchase.All of the highlanders options were explained and she also programmed in my phone & followed up on my satisfaction thus far.Overall quality experience.

Treefrog

Oct 18, 2011

We got a Chrysler 300 last night and I had to look outside the window before going to bed because our new car is just GORGEOUS! Great PRICE! Great PLACE and I am so happy with BILL WALSH and STREATOR ONIZED CREDIT UNION! Thank you so very much for making our dreams come true.

cchepner

Aug 3, 2011

Like most I don't like buying cars due to the pressure of the negotiations. I got a fair quote via the internet and a fair price on the trade in. They were extremely helpful in the financing, as I already had a great rate...they found one a little better. I wish they had been a little more thorough on explaining the options ie. radio (XM set up) and how the hands free bluetooth worked and helped set that up for us. All in all a good experience, and I would not hesitate to buy another car from Bill Walsh Toyota...via the internet!

kreagan

Jul 26, 2011

Troy was great! He was personable, helpful and very knowledgable about the Camry Hybrid. He assisted us in setting up a few of the features on the spot.

Jimste21

Jul 5, 2011

One of the most pleasant car buying experiences I've ever had. Got a great car and a great deal. Salesmen were exceptionally professional and friendly.

JRobichaud56

Jun 29, 2011

I was looking for a 2008 Avalon and researched all dealer inventories in Wisconsin, IL, IA an MN. I also looked at all the dealer ratings. While a smaller dealership, Bill Walsh had excellent ratings. I chose to drive 2 hrs to do business with them. The car had been sold new by them 3 years before and they had done all the service work. I asked and received all the service records on it. Initially I was prepared to pay cash and then decided to finance the car. So I also worked with their finance department.The whole transaction 2as a very smooth and pleasant experience. I worked with Troy, the sale manager and the finance manager. I got a sense of integrity throughout the whole sales process. It was also a completely pressure free experience. I had probably visited 10 other dealers at this point and did not get the same feeling working with most of the others. Nor were their ratings as high as this dealers.I would not hesitate to do business with this dealership again.

amyloushawn

May 31, 2011

We were very pleased with our experience at Bill Walsh Toyota in Ottawa. We worked with Tai and she was very friendly, knowledgeable , not pushy, honest & very patient with us and our 2 children. She made sure to get juice boxes for our kids and set them up in the playroom. Our experience was excellent and we would recommend all of our family & friends to see Tai!!

bmwhited

May 18, 2011

This was our first time buying a Toyota and we loved the whole experience. Terry, our salesman, was wonderful to work with. He was patient with us as we test drove different vehicles trying to decide if we wanted to go from being GM people to Toyota customers and whether we wanted to buy new or used. We absolutely love our new Toyota RAV!! It is the perfect size of SUV for us. Thank you Mike for making financing go so smoothly and for answering all our questions. Great people to work with!!

Bridges

Apr 16, 2011

Buying a car from Bill Walsh Toyota was the best car buying experience I have ever had. Great price, easy process, top-notch service, and a very friendly environment. I HIGHLY recommend Bill Walsh Toyota. I will buy my next car from them...for sure!

jbculjan1

Apr 15, 2011

I stopped at bill walsh on a saturday afternoon and was looking for a toyota corolla, since i have owned one sice 1997 and has over 260,000miles, thats what i was looking to buy i was shown a camry which i fell in love with and had what i was looking for, price okay, drove home to show my family and took it back on monday and purchased it. was very satisfied with Tai, she worked hard and was honest with me and very friendly.i would recommend your dealer ship to anyone who is looking for a new/used vehicle. I will always own a toyota, they are the best car and love how it drives, so smooth. thanks so much. Beth Culjan

usps66

Apr 11, 2011

We started using the service dept reqularly because of Dan. Decided to make Toyota one of the vehicles we would consider as a tow vehicle behind our RV. Although we assured Israel that we were not buying "today" he spent a great deal of time with us. After a couple test drives we bought "today". Mike sealed the deal with a great finance rate.

chaddmaze

Mar 1, 2011

I never really liked going in to look at cars as I always felt pressured to buy buy buy. When I went to Bill Walsh, Tai came out to help me take a look at the Toyota 4Runners that they had on the lot. I remember that it was about -5 degrees outside and windy, and she was happy to be out in the cold for some reason! She went over all the vehicle specs, all the options, and then asked if i wanted to go for a test drive. Normally i would have said no, but she was very easy to work with, so we took a test drive. Absolutely loved the vehicle, drove like a dream, and i knew it was the vehicle for me! I had to wait a few days to get my finances in order before i could buy the vehicle, and she did not pressure at all, and called to see if there was anything she could help with! She ordered the vehicle I wanted and it was in a few days later. When i got there, it was all ready to go. She got the phone system hooked up and blue tooth all set up, went over the fine points, and I was out and off! She has called 2 times since I drove off the lot to make sure that everything was going well and see how i was liking the vehicle. I have never had a salesperson that i trusted as much as Tai! She is an asset to Bill Walsh, and when I finally decide to get my Toyota Tundra, I will be going straight to her!

penquist

Jan 24, 2011

I typically rate new car buying right up there with a visit to the dentist but Wayne and Sue made my visit very nice (Mike was a little agressive ;-). I ended up purchasing a new Venza and felt I not only got a great car but a great deal as well. I'm very pleased with my Toyota purchase and purchase experience.

jossola

Jan 2, 2011

Knowledgeable, enthusiastic salesman. Spent time getting acquainted with us in order to understand what things were important to us so that he could show us the kind of car that we would like. Wayne even took us over to the Honda dealership to let us try out and compare the Insight to the Prius, confident he had the better of the two cars.

poundstoned

Dec 5, 2010

We had friends that bought Toyota's from this dealership and recommended this dealer. We spent a long time with Monica going over all the details of the car. They let us drive the Avalon several times so we could truly understand the car. We also asked to drive a Highlander before we made our decision had all questions answered about this vehicle. Excellent service, friendly service and really explained things about the car. We were very pleased with our choice of using Bill Walsh Toyota in Ottawa. We are Toyota fans - have had a Camray, Avalon, and Tundra truck. Excellent products.