Used Cars for Sale at Bel Air Nissan in Bel Air, MD

Christopher

Feb 26, 2015

Brought my 2007 Nissan Sentra in for a tune up. Don Wasserman gave me an estimate for the cost and that it would take about 2 hours. Vehicle was ready in 1 1/2 hours and cost was less than estimate. Very good experience.

Rachel

Feb 21, 2015

I liked that everyone was professional and very friendly! A very welcoming experience. Jason was my service advisor and he was very friendly and helpful with explaining the issues with my car. Highly recommended.

George

Feb 20, 2015

I made a appointment was taken on time actually early work was performed had extra work done. Was promised at a certain time and was on time

Valerie

Feb 10, 2015

No pressure, lots of patience, Jeff/salesman listened to what I wanted, needed, could afford. I took a lot of his time, and he NEVER indicated that it was anything but a pleasure to him. The gentleman who showed me how to use my new car was fantastic. The finance man was quick, nice and very efficient. I had my old car washed before I traded it - the car wash gentleman were very quick and nice.

Neil

Feb 7, 2015

Your knowledgeable staff has always handled any service issue with courtesy and professionalism. I have never had to return for the same uncorrected problem. I completely trust your personnel and am confident of their expertise. I know that when I leave your facility my car is truly road-worthy. Thank you for being there.

Margaret

Feb 3, 2015

I did not feel pressure for the sale. All of my questions were answered thoughtfully. It was my first time to buy a car by myself. I informed myself prior to my visit. Ray treated me with respect and explained the process thoroughly. All of the staff were friendly and helpful.

Michael

Feb 1, 2015

Always.courteous, clean facility, very friendly staff.Nice waiting area with coffee provided. Rest rooms are always clean and neat. Nice to have vehicle washed after servicing.

Shantelle

Feb 1, 2015

Dan The Man aka Dan Moore is the very reason I still continue my service with Jones Junction Nissan. Thanks for always taking care of my Rogue.

Brian

Feb 1, 2015

They took good care of my car, updated me every step of the way, and showed me any issues they found. They worked with me very fairly in order to get the repairs done in a timely fashion.

Laura

Jan 31, 2015

Zack Mohr was our salesperson who was very professional and helpful. Everyone else who helped finalize the deal were also great.

Timothy

Jan 31, 2015

I really felt welcome when I was greeted with smiles by the beautiful young ladies and my service advisor. Dan was very polite and made sure I had great service by checking my vehicle before we done any paperwork to tell me if I needed tires and other things I may wouldn't not have paid any attention too. Great Service at Jones !

Carol

Jan 30, 2015

i have been coming to Jones for five years for service on my Rogue. The service agent for the first time was very professional and didn't seem like I was just another customer.My past experience has been with agents who made me feel like they were doing me a favor by servicing my car and I always had a feeling of mistrust. Not this time. My car was promised by 10 am the next day and it was.

Keith

Jan 27, 2015

Everyone was great friendly nice dealership clean friendly dealership all questions answered by knowagble staff very friendly environment I'd recommend it to a friend

Richard

Jan 26, 2015

I am a long time buyer of Nissans from Jones, around 6 or 7 vehicles. I do not think I would ever buy other than Nissan or from place else. Thank you for caring about your customers...

Kellie

Jan 20, 2015

I had the greatest car shopping experience ever! EVERYONE was friendly and helpful. Will C. sold me my first brand new car and I couldn't be any happier. I didn't feel rushed or overwhelmed. I've been shopping around for a new car for so long. The day I met Will, I felt like a huge weight was lifted off my shoulders. Will and the finance team took the time to explain things to me and allowed me to ask as many questions as I needed. Overall, I like how professional the whole team is. I will never forget my experience and always recommend people to JonesJunction.

Michael

Jan 15, 2015

the customer lounge area is always nice and quiet, the coffee is always full and hot and I like the tv being on and everyone is so friendly

Todd

Jan 15, 2015

I liked that I came in for an oil change and I didn't feel pressure to have a lot of other work done on the car. Every other place up sells when you have routine maintenance. A place that doesn't always do that earns my trust when something really is needed.

Christopher

Jan 13, 2015

Good sales associate and finance manager. The "Customer Service" woman who came out after the sale to give a VERY hard upsell on things like undercoating and LoJack left an extremely bad taste in my mouth.

Joan

Jan 9, 2015

I had an appointment at 6:00 p.m.; however, I ran into heavy traffic and called that I would not arrive until 6:30. They took care of my headlight that evening even though I arrived so late.Staff were very friendly and considerate.

William

Jan 9, 2015

All the staff were very nice also Dan Moore and Bryan weregreat I am very happy that I got my Nissan Truck from yourDealership. Thanks GySgt William Bruder Retired

Thomas

Jan 5, 2015

The experience started out great with good online communication by Ray Washington that let to a quick close when I came in. It was a little rocky experience in the middle when the dealership was trying to supply the car and could not get the car lined up when they had originally said. However, in the end they threw in an extra incentive, and were able to get me in and out the door to ensure I left a happy customer. I will definitely be doing all my oil changes at the dealership and will recommend to those looking to buy a care in the future.

Mauvet

Jan 3, 2015

As a veteran the sales representative informed me of what incentives was available to me. More important than that, I didn't feel pressured at any level of the visit. The entire buying experience was better than I expected.

bridget miller

Dec 30, 2014

something different. She loved the nisson but the biggest thing that sold me, was the salesman Zac Mohr. I am currently going through chemo and was too sick to come to the sales office. This gentlemen came to my house and brought all the paperwork.

Francia

Dec 30, 2014

I didn't make an appointment but I was worked in. Had to wait a while but it's fine. Thank you.

James

Dec 20, 2014

At Bel Air Nissan...My sales rep, Ray Washington, and his brother who worked the financing for me, are the reason I stayed a Nissan customer.

Charles

Dec 20, 2014

Everyone was polite. They did not try to hide anything from me nor treat me like I didn't know what to expect. They explained everything and were very professional and courteous throughout my time there.

Carrie

Dec 12, 2014

I appreciated the regular updates and the exceptional service -- my transmission was replaced and as a bonus, the team at Bel Air Nissan knocked out a little dent in my bumper. Thank you so much!

Tracey

Dec 12, 2014

I liked that the service rep was very helpful with my visit. It is the second time I've had him and he is great! It also helps the I did not have to wait long!

David

Dec 11, 2014

The service admission person was very polite, helpful and explained in detail what was going to be done to our vehicle. The wait time was minimal.

Gellie

Dec 9, 2014

My recent oil change and maintenance check up (30,000miles) with this young gentleman was wonderful. I forgot his name but he is very professional, great customer service, and overall he made my experience worth going to jones every time!

Alaina

Dec 9, 2014

The facility and amenities are nice and you make it very convenient to leave my car. My service rep (Dan Moore) is very thorough and always tries to help me get the most out of each trip. Also, I am so glad I got the Auto Butler service. That was well worth the price.

jesse238

Dec 9, 2014

this place is awesome and they continue to strive for customers understanding in service and about their vehicle

starrz115

Nov 24, 2014

After purchasing my 2014 Nissan Maxima Sport Edition from Jones, I looked forward to taking part in the Jones-for-a-Lifetime program. My last dealership for my previous car had been in Hunt Valley, so I was happy to work with a dealership in the neighborhood. Unfortuantely, the very first time I brought my vehicle in for an oil change, Jones Bel Air Nissan ruined my faith in their ability to perform a simple maintenance job. The mechanic or technician over-tightened my oil pan plug. Why is this a problem? Because my $38,000+ car, at less than 4 months old, dropped ALL OF ITS OIL in my driveway! Scared to drive a vehicle without any oil in it, for fear of damaging the engine, I had to to have my BRAND NEW VEHCICLE towed into the service center. And you know what the service advisor said? "Oh, we're sorry about that. We put in a new oil pan plug. And we gave a new oil change too"! At no point in time did she apologize for the damage to my oil pan (which they DID NOT replace), she did not apologize for the major inconvenience and she DID NOT acknowledge that Jones Bel Air Nissan was at fault for the improperly installed oil pan plug in the first place.The entire experience was left a sour taste in my mouth. I paid for the Jones-for-a-Lifetime service agreement. Why? They stated that in order to price match a competitors lower, internet-advertised price, the Jones-for-a-Lifetime would not apply to my vehicle. After all of that, and they still can't properly change the oil. Frankly, I have all of my Nissan service performed at a dealership near Baltimore. At least I can trust their mechanics.

Annette

Nov 14, 2014

Our salesman Zach was Great!! We were not pressured at all. He arranged the repair of our GPS before a planned trip Thank You!

Lee

Nov 9, 2014

Martin in nissan service was great to work with every step of the way. My nissan titan broke down and it was expensive to fix, but with Martin's great customer service I really enjoyed getting my truck repaired. I also was not stressed about my truck being fixed because I knew it was in good hands and I was provided a rental car which enabled me to get to work. Overal I had a very good experience.

George

Nov 7, 2014

everything as usual was top notch Also Had them hook up my Blue tooth and the Gentleman that helped Me Was very Patient and Helpful

Donna

Nov 6, 2014

The sales rep, Will Clemens, was great. He was very professional, and very patient with me. He was very detailed about the Altima and it's many features. Chad Duke, was great - he worked with us on my trade, which was an Altima I had for 10 years. Thanks to Will and Chad - I absolutely love my Altima.

Anne

Nov 5, 2014

It went quicker than expected wait time. No one tried to say there's more wrong with car than what we came in to have done.

Scott

Nov 4, 2014

The service manager was extremely professional and gave me a great price on the work that was done in a very timely fashion. The other staff was polite and very helpful. Thanks again

Janice

Oct 30, 2014

The service advisor, Don was very helpful. He explained my problems and got it solved. He estimated time for the service was correct.

Roger

Oct 30, 2014

I experienced true professional folks taking care of me and wanting me to feel comfortable. My car was serviced and completed in less time than I expected. Thank you Nissan for taking care of me.

Denise

Oct 29, 2014

I liked that I had personal attention and I was able to drop off and pick up my car without any hassle.

Jacqueline

Oct 29, 2014

That everyone was very pleasant and helpful. We were really pleased with our salesman George who sold us the car he explained everything to us about our new car and answered all our questions and told us to contact him anytime if we had any questions or problems. Liked that they were able to find the color car and interior we were looking for.

Sheila

Oct 26, 2014

Martin treated me as if my satisfaction was the only thing that mattered. He was very personable and geniune. I believe he has the ability to connect with any customer. Gave me a discount. Gave me options. I did not hear, "Well, Maim!" Instead, he looked for ways to say YES! Where did you get him from?! I saw a noticeable difference in how much better my car ran and brakes performed. Mechanic was great too...took a test drive with me to try and identify an ongoing complaint of hesitation sound in my vehicle. Very accommodating!

Linda

Oct 13, 2014

Ray Washington & Steve Zell provided exceptional service in helping me find a new car that would best fit my needs. They answered all my questions & took extra time to make sure that I knew how to use all the features in the car that I bought. They made sure that I had their contact information should I have any additional questions or concerns about the car.

Charles

Oct 9, 2014

My service provider rode with me to see what I was talking about and my car was brought to me when finished. Thank you.

Bruce

Oct 8, 2014

we felt cherished and im portant,jason took excellent care of us, he is very sophisticated in how to deal with customers truly an asset.

Linda

Oct 6, 2014

The young gentleman who took care of me from beginning to end made my visit. He went out of his way to acomadate me until I got in my car.

Debra

Sep 30, 2014

My customer service rep, Jason, was extremely courteous and explained what was done to my vehicle and the maintenance care that I need to have done.

Andre

Sep 30, 2014

The first phone call with Ray Washington to driving off the lot in a new vehicle was totally professional and the best experience that I have ever experience after purchasing over 7 vehicles over the years.

Michael

Sep 28, 2014

My appointment was scheduled quickly and on the day of the appointment my vehicle was taken back and I was checked in quickly. Service was performed as stated and has taken care of the problem I was having.

Rogue Rogue

May 21, 2014

I purchased my Nissan Rogue from Jones. I took my Rogue in for a scheduled oil change. I was advised by a service advisor that I was due for my 90k service. The advisor gave me a list of the recommended service for the 90k Jones for a Lifetime warranty. She gave me the price for the service and told me it would take 2hrs. for the service. Unfortunately I did not have 2hrs available but would schedule the appt for the 90k service soon. She then stated that my Jones for a lifetime engine warranty would be voided since I declined service. I again explained that I would schedule the appt, but did not have the 2hrs required for service available today. She never offered to schedule the appt for me or offer any reasonable alternative, just stated that she was going to void my engine warranty.She did state the the warranty could be reinstated if I had the required service in 30 days. I asked to speak with her service manager. He again stated that if I declined the service my engine warranty would be voided, but i could have the warranty reinstated if service was completed in 30days. So my warranty was going to cancelled because of service that I was just made aware of, could not be completed at that very time. Nice way to provide customer service, do this or else!. After much heated discussion, the service manager agreed to keep my warranty, but it would be voided in 30 days if service was not completed. Again, no one offered to schedule an appointment for the service. I requested a service appt the next week. I am not feeling confident that my warranty is actually still valid, although I did have them make a note on my service ticket for the oil change. I cannot recommend Jones nor will I purchase a car from them in the future.

CHRISATION

May 8, 2014

I FOUND THE CAR I WANTED ON WEBSITE AND DEALER CALLED ME BACK QUICK SO I WENT IN TO SEE THE CAR. THEY HAD THE CAR PULLED UP AND READY WOW!!! WILL WAS SO GOOD TO ME ANSWERED ALL MY QUESTIONS AND GAVE ME A GREAT DEAL SO I BOUGHT THE CAR ON THE SPOT . AND MY GIRL GOT A MANICURE......

LyndellWalker

Feb 20, 2014

I took my car into Nissan to have the 100,000 mile check on my car completed. Came to pick up my car later on the day and my jaw about dropped to the floor when they said the final cost for the service was 594.25. All the 100,000 mile service did was cover inspections which by itself was 445.52 and it included lubricating locks/hinges, replace incabin air filter, replace spark plugs and just inspect the rest of the engine. They then charged 82 for the spark plug and 33 for the air filter. Then they wanted more money by telling me a needed a brake flush ($179.95), power steering flush ($189.95), engine coolant flush ($189.95) and a transmission flush ($279.91). But all those apparently could wait cause the major problems was a Oil filter housing O-ring seal that cost $435 and a sub oil pan reseal $281. I left out disgusted. Less than a week later took my car to a local mechanic, those major repairs that jones wanted more than $700 for he only charged me $250. The flushes he said I could hold off for, they were only $70 a piece. Never again will I go to Jones for a major repair, I will only let them change my oil for the lifetime cause thats all they are good for.

Michael7273

Feb 11, 2014

There was damage done to my car and this dearlership has refused to fix this problem which is around $500.00. Have tried on several different occasions to have this resolved within the past week and i have been told there is nothing that this dealership can do for us. Which i find very dishearting due to the vehical only having 6,000 miles on it.

slickvolt

Dec 19, 2013

Wife brought 2009 Nissan Altima in for oil change, also check engine light on. Informed Bank 0 sensor 1 (air fuel ratio sensor) bad. These THIEVES, yes CORRUPT THIEVES, wanted $689.00 to replace the sensor. I asked the cost breakdown. The crooks responded as follows; $289 for the sensor, $400 for the labor. I googled the OEM part, $94, from DENSO, aka NISSAN. I then located the sensor, its right in front of the engine, no other part has to be removed to remove and replace the sensor. the sensor itself, for those of you who do not know looks just like a spark plug with 1 wire sticking out of the top. I challenged the service advisor on the cost, he said he couldn't do anything. In other words, its standard PRACTICE to STEAL FROM THEIR CUSTOMERS. I bought the part from a local auto parts store, videoed the replacement...the entire task took just under five minutes...they wanted $400 for 5 minutes labor...their advertised rate was $125 per hour. I spoke to service manager, Chuck Sansom, stated he didn't want my business any more... no problem. I asked Chuck if I should let his boss know. Chuck said sure and tolsd me his bosses name was Larry Jones. I asked Chuck if he thought Larry Jones would agree with him that losing my business was acceptable to Larry, after all I buy two new cars every three years, I know that's not much, but Im not so sure Mr. Jones would agree with a lying , stealing , service manager that because of him, he would not be the beneficiary of a guaranteed sale of two new vehicles every three years. Chuck gagged...stuttered and said sure ...um go ahead.Bottom Line Jones Junction Belair, MD., would like stupid customers who feel trapped by the service needs of their cars, and feel helpless to choose between driving away to get your service done elsewhere or getting ripped off like a sap from Jones Junction. If they figure out you know what your talking about, they no longer want your business, according to the Service Manager, the owner, Larry Jones fully supports this philosophy...so this is what they get as a consequence...an OUTING on every single rating board there is in the world...and no purchases from me of any new cars EVER. In addition, I have sent the video of the self-repair (with timer clock in video) to the states Better Business Bureau and the States Attorney General...5 minutes work does not ever translate into $400 if your service rate is $125. And for dessert the knowledge of the loss of several car sales from any of my friends and acquaintences from the military who moved here from NJ...we are all interested in who the trustworthy businesses are in this area we were forced to move to...so believe me when I tell you, they are all aware NOT TO GO TO JONES Junction EVER. Good job Chuck! Larry, I might come back, but only after you fire that crook, Chuck and issue an apology to my wife for attempting to rip her off... If this is not reasonable to you then you agree with Chuck, stupid morons are your only desired customers...as you fell most people who come to your dealership are complete morons, so you boldly rip them off through your dishonest lazy service manager

1stPeter

Nov 21, 2013

My 2009 maxima was destroyed in a rear-in collision. I went to Jones Junction to purchase another maxima, 2010. I haggled over the price of $24,900 down to 22,000. Later to find out that nissan added 249.00 to the price. Then I explained that the tires on the 2010 was not exceptable. I pplaced a peeny inside the tread of the tire and showed Mr Styon that all of Abarham Lincoln's head was showing. He told me that there was nothing he could do. He stated that the car was found to be legally road worthy by their mechanic. I refused to take the car until the tire issue was resolved. So, I told Ed to have the service department takethe tires off my 2009 maxima and exchange them with the tires on the 2010 maxima. That was fine with Jones Junction nissan, because I had to pay for it out of my pocket. I did not take possession of the 2010 that day because the service department had not comnpleted the tire issue. When I got off work the next day I returned to Jones Jnction Nissan. The work had still not been done on the 2010 maxima. I had already signed all of the documents and my loan was already approved.I should not have had to pay for tires to be put on the 2010 maxima because that car should have had good tires on it already. There is a lot more that I want to say describing the way business is conducted however I'd rather stand in front of a panel who would be willing to listen and do something about it.

dandygirl

Oct 28, 2013

I was a little nervous going out to buy my first car. When I got to Jones Nissan I was met by Melissa who put me right at ease. I was looking for a used car but Melissa showed me both new and used and turns out I was able to get a brand new car! Melissa made the whole day great and I am so excited to be driving my beautiful black Altima! I would definitely recommend Melissa and Jones Junction!

jesse23

Aug 26, 2013

I wrecked my truck and Mike from Jones body shop called Ray and Chad and they put me in a new one no money down.

johnthomas16

Aug 20, 2013

The service that we received from Jones Nissan is what a car dealership should be. As we did not purchase the car from Jones we are now Jones for life!!

newlife2013

Jul 23, 2013

This dealership ripped me off by informing me of add ons but failed to mention they weren't free. They told me my auto butler would detail the car every 6 months but failed to tell me it added $1500 to the price of my vehicle. The same was for the lojack. They are friendly snakes.

melanesia2006

Jul 22, 2013

Lamar was the most courteous sales rep I could have encountered! This was my first car purchase, and I was a nervous wreck-he made the process very easy and really worked hard with getting me the best rate and monthly payment! He's also helping my mother with a new car! Ill definitely go back to Bel Air Nissan and back to Lamar for all my car needs :)

neshia

Jul 11, 2013

Mr. Williams was an awesome salesman. He listened to what I wanted and made it happen. The process was a very smooth one. Strongly recommended!

athomps2

Jul 11, 2013

The Best customer service I have ever had. Lamar Williams has sold vehicles to three of my family members, and everyone was totally satisfied with his professionalism and customer service. Recently i traded in my 2012 Nissan Altima for a 2013 Nissan Maxmia, Lamar made my trade in so easy and everything was still in my price range, he really works hard to get you the best deal. Every time i go up there I'm treated like family, i would recommend Lamar Williams to anyone that is interested in purchasing a vehicle.

jessicaha96

May 22, 2013

Process was pretty painless, I got exactly what I wanted and was in and out with my new car within a couple hours of getting there. Customer service was friendly and no one was pushy or tried to get me to buy or pay for something I didnt want

faith2012

May 20, 2013

Very Happy with Bel Air Nissan return customer and team for the fifth time and leave Happy all the time . Jason Johnson goes out of his way to make sure we leave happy with out purchase and customer service is the Best . Steve makes sure we get the right price and makes the customer happy .Keep up the good work Bel air Nissan !Shehide Selimovski

Amber222

May 20, 2013

Jones went above and beyond to find the right car for my family. i love my maxima! it Was a pleasure doing business with this dealership. I Will be referring friends and family in the future!

MikeAmazes

Feb 2, 2013

From the moment I walked in these guys treated me like gold. I had been a lot of other dealers all of whom were unable to help me get a car. Not only did they help me but they also helped my friend. I tell everyone about my memorable experience!

LLCarey

Jun 12, 2011

After spending 4 hours at their Nissan dealership I finally blew my cool. They would not provide me with the price of the vehicle that we could accept. They sent in a woman to try and sell me add on services and told my wife and I congratulations on our purchase she looked confused when we said we did not have a done deal. In the meantime the salesmen said the finance manager would go over the final numbers for the car and they would be substantially lower they the monthly charges he had showed us. When we talked to the finance manager he told us the price would be well out of our price range. We got up to leave and then all hell broke loose. The salesmen came running out to our car as we were getting ready to leave and was begging us to come back in so the Sales manager could work on getting the price to where we needed it. We went back in and the sales manager worked on it for a few minutes and they were still we beyond our price range and by that time I had had enough. Worst car buying experience of my life. Will never recommend or go back there.

jschueler

May 10, 2011

My Wife and I traded our 2008 Nissan Quest in to purchase a 2011 Nissan Quest. Steve Was very helpful throughout the week we took to look at the vehicle. Since Car purchasing is so expensive and time consuming, we were not going to rush into a purchase. Steve understood and was there every step of the way. He was not pushing, and did everything possible to make sure we were satisfied. We have three kids, and had to take them with us to finialize the purchase. We have done this is the past at Carmax, Which I would never recommend, since there service is so horrible. SInce our experience with carmax, we only deal with Jones. The dealership offered to have one of the women there watch all three kids while we did all the paperwork, which only took about 30 minutes. This was a huge improvement to the 6-7 hours we spent at Carmax last time. They even went and got Rita's for all three kids! That was excellent service during the sale!! Steve Was honest and did everything he could to get us the best deal and to make sure we were completely satisified. He even called a few days later to make sure everything was good with the new car! We strongly recommend Bel Air Nissan (Jones).

jenga019

Apr 7, 2011

I loved my purchase experience with Bel Air Nissan. Matt Krach was my sales rep who normally sells Toyotas but helped us out with a Nissan. He picked out the perfect car for us and was super easy to work with. The financing guy really worked with us and spent extra time showing us how we were getting a better deal. Service dept has been great. Everyone there is really wonderful! Great buying experience and you can't beat Jones for a lifetime.

bboomer50

Jan 25, 2011

I have been looking for a new car for some time, but was not ready to make a buying decision at this time. Having talked to Steve Pagotto who answered my questions fully without "pressuring" me into buying before I was ready, I decided that when I did decide to purchase, it would definitely be from Steve. Steve Pagotto was courteous, friendly, informative, quick to respond and above all... He was a salesman with "character". Even though Steve could not answer many of my questions, he "immediately" knew just who to call to get the correct answer so that I always felt I had the expertise of the entire dealership at my fingertips with Steve. I enjoyed working with everyone at the dealership and they made my purchase easy and efficient. I will continue to remain a loyal Bel Air Nissan customer and hope to refer future customers to Steve as well. Keep up the good work!

Sanek

Jan 19, 2011

1)Bad pricing options2)Dealer did not care about the customer needs.3)Vehicle offered was missing parts.4)Dealer did not have 2011 models when other dealers did.5)Much pressure to purchase at the price the dealer offered with little success to negotiate6) Got a 2011 model at a different dealer with no problems, little time and complete satisfaction

EBragg

Dec 23, 2010

Earlier this year my son (20 years old) bought a car from Bel Air Nissan. The car was purchased on a Saturday and he had to take the car back to the dealership the following Monday. The car had many things wrong with it including brakes, rotors, transmission cables, it needed tires, and the winshield was cracked. The car should not have passed inspection. My son owned the car for two weeks and the car was in the Bel Air Nissan Shop for 12 days. Several times, my son asked if the sale could be "undone" and have his traded vehicle returned to him and he was always told no. After 2 weeks of not having his vehicle he ended up trading the car to another dealership and ended up losing thousands of dollars. The vehicle he traded was still on their lot. I WOULD NOT DO BUSINESS WITH BEL AIR NISSAN.

jhigh

May 8, 2010

I had a very good buying experience with my sales rep Jason Johnson. He was very knowledgeable and helpful and wasn't pushy. The good review stops there. Sitting down with the finance guy I noticed that my price was inaccurate. That is because the sales manager tried to raise it $65 without me seeing it. When I questioned it the response was that that was the lowest price available for my purchase plan code I was using. They eventually agreed to honor the price they agreed to earlier. The following day my battery died on the brand new vehicle. The response was that it was very common with brand new cars and that it just needed a jump. If that is the case why not do that at the dealership. They suggested jumping it and bringing it up to the shop. I did (visit #2 now) and of course the battery was fine. I took the new car on a trip the following day. On the way back I got a flat tire. I called the dealership to see what I needed to do to get it replaced. They said they would look to see if it was patchable and if not I would have to buy a new tire. Now I am getting fired up. I bought a brand new car with every ounce of service and maintenance coverage they offer and the first thing that happens isn't covered. I had to do the research myself on the Nissan website to find out that it was covered, at least partially and had to call to explain it to them. Once that was all worked out I scheduled my visit to get the tire replaced. They didnt have it in stock so I had to have them order it. They didn't know what kind of tire it needed. Guess what, there is only one available for my year, make model, trim. I had to go online again myself to tell them which it was. They ordered the tire and I went to the shop (trip #3) to get it replaced. Guess what. They ordered a tire for a different vehicle all together. I had to come back two days later to get the correct one (trip #4). I couldn't believe they pulled my car off to the side to wait in line for the service at this point. It gets better. In the middle of this I received an email from the sales manager Chad Duke saying that the discount code I was using and had confirmed with them was valid because I suspected it had expired had indeed expired. The kicker is that his email said that I need to get it renewed and bring it to him to avoid changing my price. This is all after I have signed everything. I decided not to send the reply I had typed up because at that point I didn't trust the dealership enough not to do something with my car while they were fixing the tire. So, to wrap this all up. I recommend that another dealership try to hire Jason Johnson and that you don't buy or service your car with Jones Junction. FYI, it isnt any better at Toyota. The sales rep thought the 4 runner was an FJ, and the FJ was a Sequoia.

levysilverio

Jun 23, 2009

Mr. Chad Duke was very helpful with the minor problem we have with our new car.The technician that did the job also did a good job on our rim. Thank you all for your kindness with my wife while she is there.I am looking forward to refer some of our family members to your dealership.Levy Silverio

guest13

Mar 13, 2009

This is the most unprofessional person I have ever encountered and they actually made him a manager. They only show care and concern until the contract is signed and you make a purchase, they are not there with you for the long haul. "Jones for life".... yeah right!!!