Used Cars for Sale at Balise Nissan of West Springfield in West Springfield, MA

jimbarb1973

May 11, 2014

Our sales rep, Clint Myles was pleasant to work with. He was so helpful we bought our new car in 4 hours. No pressure at all. I also watched him work with another client while we waited to pick up our new car and he was the same with them. I would recommend him to all who are considering buying a Nissan.

Dick Sheperd

Apr 16, 2014

This is the third Nissan I've purchased from Jerry Rome in the last year. That alone should tell you something about this dealer that has promised me less - delivered me more- so that I'll love them longer. I keep coming back because of a great salesman (Bob Doe) and a business manager that really knows his stuff and works hard at sharpening the pencil to better the deal even after you think its as good as its going to get. The service on the vehicles I've purchased (1 new 2 used) has only been the usual and customary oil changes and tire rotations, but each time my wife or I go we"re greeted with a smile, taken on time and out quickly showing they value our time. I can highly reccomend doing business with this organization and I'm confident you will not be dissapointed if you purchase from them.

Cassandra B

Mar 28, 2014

I bought a used 2013 Altima and had an amazing experience. I worked with Clint Myles and he was the most knowledgable and helpful sales person. He truly cared about what I was looking for and needed in a vehicle. He was extremely honest and an absolute pleasure to work with. He has remained in contact with me after purchase to make sure I have continued to be happy with my Altima. He has also scheduled oil changes for me when I asked him to. He really is the real deal.

Karen

Mar 25, 2014

This is my second car from Jerry Rome Nissan. Very pleasent to do business with. I will back in three years. Thanks to Bobby Doe and Tony and Brain.

Christine

Mar 12, 2014

I recently purchased a new Nissan Altima from Jerry Rome Nissan and let me tell you, what a great experience! I have always HATED shopping for cars, I disliked the entire process. That is, until this last time... I sent an email to the dealership that was promptly followed up with by Clint Myles, my sales rep there. He made it clear from the start that he knew the Nissan product well and that if I decided that I liked the Nissan Altima enough to buy it that he would make the process as easy and hassle-free as possible. We set up an appt and I went in and drove the Altima and absolutely loved it! Then, without me having to go through gut-wrenching negotiations, Clint was able to get me a fantastic price and made everything that was and was not included very clear to me. Then Brian their finance guy went over all paperwork with me and made it very clear and easy to understand, and by the time I was done with him my new Altima was already cleaned with my plates on it, and I drove it home that day... The whole process took less than 3 hours and I was driving my beautiful new car home that day. If I could describe the process in a word it would be honest. I was given everything that I was promised and wasn't lied to, nothing was exaggerated, and everything that I was told that I would get- i did, plain and simple! Thank you Clint and thank you Jerry Rome for restoring my faith in the car buying process!! See you again when it's time for my next car!

KateB

Mar 10, 2014

I recently purchased my vehicle from Chris Proctor and the sales process from beginning to end was great! He listened to my needs, and made me feel welcome as a woman coming in alone to purchase a vehicle. My first child is on the way and I wanted a safe vehicle with AWD that I thought would fit all of my new needs and the ROGUE was exactly that. The leasing program worked out for what I was trying to accomplish as far as monthly payments, and I now look forward to leasing a new one from him every 3 years. Thanks again to everyone there, wouldn't do business anywhere else!

DD

Mar 7, 2014

I have bought my last three cars from Bobby Doe. I was alway treated with the up most respect. I would alway shop around before I met him. Now i call him on the phone go in and every time get a great deal and alway spend a lot of time showing me the option and how to use them. When I go to them for service. He alway get me a coffee or something to drink and all way ask me how I am doing. Then check with the service people to make sure my car is in good shape. He really cares about his customer. To all of you that has been ripped off at the other dealers give this guy a call. He will go the extra mile to make sure you have a great experience. I send him customer all the time and he alway send me a check or a gift card to Cal Restaurant. Call him. His number is 413-348-5912. If you read this Bobby thank DD

Marcy B.

Mar 6, 2014

From the moment I walked into Jerry Rome, it was a different experience than I had expected. The sales people were friendly and very helpful, and most important, not intrusive or pushy. After they answered all of my questions, we ended up taking a Rogue out for a test drive, and I was sold. The overall process was smooth, and I was able to take my truck that day. I would highly recommend both the dealership itself, and the very personable salesteam at Jerry Rome.

Mekayla

Mar 6, 2014

My sales experience at Jerry Rome Nissan was a pleasant one . Our salesman Charlie was awesome , he made the whole buying experience , a enjoyable one . Big thanks to Marcus the GSM , Bobby Doe , Pauli B & the whole gang over at Jerry Rome . We will be doing business here again for sure.

Christina K

Mar 6, 2014

This is now my second time with Bob and I have received excellent service each time! Everything was always done much easier than expected and I very much appreciated it. I love with Nissan Altima and I will be back for my third!

Jay and Sara Reilly

Mar 6, 2014

Our experience here with Bob Doe at Jerry Rome Nissan was absolutely fantastic. He was so easy to deal with and was well versed on every vehicle we inquired about. We got a fantastic deal, and would further recommend Bob to any of our friends!! Thanks, John and Sara Reilly

jnsangers

Aug 29, 2013

This was my wife and my second vehicle that we have bought from Clint at Jerry Rome Nissan. My wife bought a new Rogue in February of this year, and we were so impressed with our experience that when it was time for me to get a new car it was a no-brainer. Clint helped me to lease a new Sentra with navi, rear camera, and much more than I thought I could afford for barely over $200/mo with only my trade in down! His customer service was again exceptional and I am super happy with the new car. Thanks again Clint!!Jon & Sam

tseaman

Aug 14, 2013

Just a quick note to let everyone know I felt with the help purchasing a new / used chevy Silverado from this dealer. I was very pleased with professional people I met with at the dealership. They were very knolageable about the vehicles they were selling and all thit I met were very plesant. I was completly satisfied with the whole service. I would buy another car from Mr Doe again. Just to let you know, I travled fourty miles to look then boy.

amayotte

Jul 13, 2013

Bob Doe was excellent as always. He is very considerate and does what it takes to satisfy his customers. I highly recommend Bob as a salesman. I do suggest that you make sure your vehicle is there to appraise at the time of sale. It avoids misunderstandings later.

chuck27

Jul 3, 2013

After having looked at the Nissan 'Rogue' both new and used at 2 different out of town dealers I had very little decission making information and felt that they didn't really care if i did business with them or not.I made one short phone call to Jerry Rome Nissan and spoke with Clint Myles the sales rep there. In that one short call , Clint gave me all the information I needed as well as the feeling he was truely interested in helping me get the rogue I wanted.My feelins were confirmed when he gave my wife and I transportation on 2 days as my 25 year old rocket had finally crashed on lift-off leaving me with no transportation..... Brian Clarke the finance wizard got us the loan we needed to finish the deal and in this very short time My wife and I were driving home in a band new Rocket, something we'd never expected to do again in our lifetime!Thank You Clint , Brian and the rest of the team at JERRY ROME NISSAN........DREAMS STILL DO COME TRUE!!!!!CHUCK and SYLVIA

oclarke

Jun 11, 2013

I just leased a brand new Nissan Frontier! I worked with Clint. He had excellent customer service. When we first met he heard me out to gain an understanding of what I wanted. He then took the time to show me and tell me a great deal about the options I had. What really stood out for me was that, when I mentioned that I most definitely wouldn't be buying that day, he didn't push me to make any decisions and kept telling me about the cars. I addition to all of that he was very very approachable and accomodating throughout the process (and even after I signed the contract). I would highly recommend him to any of my friends and family.

Jmes135

Jun 10, 2013

Went into Jerry Rome looking for a new Sentra and was extremely nervous as I have never bought a new car before. Clint Myles met me at the door and was very friendly. He listened to what I was looking for and what my budget was and I never felt pressured in any way. He explained to me about a college grad program that I had never heard of, that helped me get into an Sentra more options than I had thought possible. This experience was better than I had expected and I have and would recommend him and Jerry Rome to anyone who is looking for a car.

bburton086

May 6, 2013

The whole process from the initial email to getting in my new car was well organized and best of all, non-stressful. Bob was a great salesman with positive energy and was an awesome listener. Brian made the financial process flow quick and painless.

Unhappy Bob

Apr 13, 2013

Be very carful if you purchase a vehicle from this dealer, you will need to check the vehicle BEFORE you sign any paperwork. Between the time I test drove and purchased a vehicle and the time I picked it up, they removed the floor mats, tie down cleats in the bed of the pickup and owners manual. Then told me that it was used and was as is. Hmmm 5000 miles and parts go missing. BE VERY careful!!

bob4u2

Apr 13, 2013

I found a slightly used Nissan truck (less than 5000 miles) that I wanted at this dealership and test drove the truck. I also inspected the truck throughly and found that it had floor mats and tie down clamps for the truck bed as well as the owners manual in the vehicle. We reached a deal and the day I picked up the truck it was just out of their shop to be cleaned for me. I drove home and removed the paper floor mats but found no floor mats underneath. I called the dealer and spoke to the manager and he told me he would call me back after looking in the shop. He called to tell me he found only one mat and would order a new set for me. I received the new "non-matching" mats from them in a couple of days but also told them the tie down clamps which were under the seat in a new box were also missing. They told me that they were expensive and would not replace them but would look to see if they could find some for me. They never called back and don't return my calls. Please be very carful with checking a vehicle from them before delivery and make sure all of the parts are still in the car including the spare tire and jack. They take items out for resale or placement in other cars and remove them before delivery.

tibbey

Oct 19, 2012

I was very pleased with the experience I had with Jerry Rome. I did purchase a 2013 Nissan Altima, which I love! When I did pick it up, I thoght it should have been detailed a little better and then I spoke to Bobby and I brought it back in and it got taken care of. I appreciate Bobby going the extra mile! I did trade in my 2012 Altima which I purchased from another Nissan dealership, which I will not go to again!Even the pain of going thru finance was very easy and everything was explained in detail

serafisa

Aug 14, 2012

Great experience. This is our second new vehicle purchase from Jerry Rome and Bob Doe. He was helpful, friendly, and respectful of our time. I got a good trade and the vehicle was delivered with no problems. The Business Manager worked with me to make sure a confusing address situation (mailing street address in one town,residential street address in another) was properly entered to avoid a property tax issue down the road.

SDarmstrong

Aug 6, 2012

The advertised flyer and fantastic reviews of Bob Doe at Jerry Rome Nissan got me in the door. I didn't end up with the advertised price (read the fine print, the average person doesn't qualify for many of the discounts that brought the price down), but working with Bob Doe kept me in the building and ultimately into a 2012 Rogue for a 39 month lease that I am very happy with.I love the car, Bob and Brian (the finance manager) made the entire process a pleasant one, and I left feeling good about the purchase and positive I will be back to get another Nissan when my lease is up!

patgilly

Jun 14, 2012

On June 9, 2012 I purchased a 2012 Nissan Altima. Luckily I had the ad in my hand of rebates, or I would not have gotten any. The salesman McGee had to repeatedly go back to manager to get what was advertised. Every one was unhappy and the Sales Manager had the nerve, when I declined the extended warranty, to pretty much call me an idiot, and that I could come up there once a week and he would give me a dollar towards the amount for the warranty. I should have walked out at that time, but I had already worked too hard to get what was advertised. I couldn't believe that someone would talk to a customer like that. Then when I picked up the car, the Nissan logo on the back was upside down, I mentioned this to the person who was delivering the car to be me, and he pretty much laughed and said maybe that is good luck. He didn't even flinch at the mistake that had gotten past all the people that worked and inspected that car.I am very dissatified with Jerry Rome Dealership, especially the sales manager. I would never consider buying a car here again, and I have told these stories to my shocked friends, co-workers and family. I don't have to tell you, that is no way to do business. Thanks for giving me the opportunity to let you know what goes on there. I do hope that I don't have problems with my car, because I do NOT want to deal with the people that I had to during the purchase. Pat

LBri0420

May 30, 2012

Buying a car can be an anxiety provoking experince. Luckily I got the oppurtunity to work with Bob Doe at Jerry Rome Nissan and anxiety was out the window. He listened and got us exactly what we wanted for exactly the price we could afford. I could not have asked for a better experience and will recommend anyone to Jerry Rome and Bob.

djbotticelli

May 19, 2012

I want to commend Bob Doe on his above and beyond customer service. I am shopping around among several states for a Chevy SSR. Not an easy car to come by.. most are overpriced... and you have to read the CarFax's carefully (when available) to understand subtle issues and abuses with the vehicles. I made contact with Bob through an internet inquiry. He promply replied with an email and then followed up with a call. I returned the call and had questions prepared to ask. Bob was able to answer all my questions.. and he did not pressure me at all. I also asked whether he had certain photos of the SSR: Bob said he didn't but would take them, send them to me via email and also post them to the dealer's site by 10am the next day. Bt 8am the next morning all of this was done. Great follow-through Bob!!! I am still reviewing the information and although the distance to the dealership and my home is about 4 hours, I am still considering this SSR: the options, the price (wish it was $1K lower) and how to get the vehicle back home. The Jerry Rome dealership has a great salesperson on staff!

Wgutierrez

May 1, 2012

We came from Country Nissan. Where we were traded very badly. We were treated by eric, He listened to us complain about the experience had. And helped us find what we really wanted. We came in looking at the Versa and left with the Cube. Joe and Brian in finance were very helpfully getting us financed. I greatly appreciate all everyone did to help us.

chudzman9

Jan 4, 2012

Working with Bob Doe was great. He was a no pressure sales person which my wife and I really liked. Bob got us a great deal on the vehicle we wanted and I would recommend him to anybody who is looking for a Nissan. We had a great experience at Jerry Rome and I wouldn't waste my time with another Nissan dealership in the area for our next vehicle. Shop Jerry Rome first and ask for Bob Doe you won't be disappointed.

canfitzpatrick

Nov 29, 2011

I owned a Nissan Murano that I purchased from Johnson Nissan in Pittsfield Ma in 2008. I had just turned over 60k miles and thought that I should look at possibly trading it in. I did alot of research and first, decided to stay with Nissan given it's outstanding performance, and secondly, I LOVED the Nissan Juke SL AWD. I contacted the dealer that sold me the Murano and asked if they could find a White Pearl Nissan Juke SL AWD for me and I was told he was having a difficult time locating one, but he had a graphite blue one on the lot that was loaded. Sorry, not what I was looking for. I went back online to Nissanusa.com and searched for the exact car that I was looking for which turned up Jerry Rome Nissan. I sent my inquiry online and Bobby Doe from Jerry Rome Nissan contacted me that day via email. He let me know that he had the vehicle that I was looking for. After work, I contacted him and said that I was interested. To make sure he got the email, I followed up with a phone call, just to make sure. He informed me that someone had come in and was interested, but encouraged me to come down (one hour away) the nest day (Saturday). So I set out with my Mom and daughter Annie on Saturday morning. On the Mass Pike, my phone beeped and said I had a new email. The email was from Bobby Doe telling me that the customer who looked at the vehicle on Friday had put a deposit on the car. He was very apologetic, but my heart was broken. We were almost to West Springfield, so I decided to keep going. As we were driving, I began assessing my options, Balise Honda, Balise Toyota, Subaru, etc., but I really had my heart set on the vehicle I was going to see. So, after much thought, I pulled into Jerry Rome Nissan, parked, got out and walked around. I saw 2 black Nissan Jukes, a red one, and the White Pearl one that I was really going to see, but now was sold. I walked inside and asked for Bobby, he came out and apologized again, asked if I still wanted to test drive one, and I hesitantly stated yes, but he assured me he could get another white pearl Juke SL AWD. As he went inside to get the plates, key and a photocopy of my license, the manager came out and told me that the person who had put a deposit on the Juke withdrew it. Bobby didn't even know yet! I was ecstatic! It was all smooth sailing after that. Test drive to sign was less than 3 hours and extrememly painless! It was without a doubt the BEST car buying experience I had ever had. He was more than willing to make me happy without the normal car buying pressure (for example, I have a Graphite Blue one you will LOVE). I knew what I wanted and he didn't try to sell me something I didn't. I can't say enough positive things about this dealership, except how I sincerely appreciate all of their help and willingness to go the extra mile for a customer! THEY GET THE HIGHEST RATING IN MY BOOK, and I can guarantee that they will get alot of additional business from Western Massachusetts (the Berkshires in particular!!!!). Thank you Jerry Rome Nissan for your outstanding customer service and wonderful understanding of a customers wants and or needs! You guys are the BEST!

dbacch

Sep 15, 2011

Bob made the buying experience very easy from the used car price, prepping the used car and dealing with the RMV for new plates for my car.

dhess0

Sep 6, 2011

My wife and I had a great experience with Bob at Jerry Rome Nissan. We knew exactly which car we wanted, and I did all my research online to determine the best price. When we got to the dealership, Bob explained the process, as well as showing me how they arrived at a value for the trade in, when I initially thought the offer was quite low.Thankfully, we did not run into any of the "sales" lingo or presentations that usually come with visiting a car dealership. I'd happily deal with Bob again when we are ready to buy our next vehicle.

jebiker852

Sep 1, 2011

I am so thankful for my new nissan rogue! Bob doe was extremely helpful and a great listener as to what i wanted. I will definately send others to get their vehicles at nissan! Everyone was so friendly. I look forward to future purchases with nissan. Bob gave me what i wanted for a vehicle for a great price!

brandie26

Aug 5, 2011

This is my third time purchasing a vehicle from this dealer. My sales person ( Bob Doe) is great to work with. He is friendly, gets things done, tells us all we need to know and helps in every way possible. Everyone I have delt with is wonderful, and makes me want to keep going back.

Boston370Z

Jun 28, 2011

I was looking for a 370Z. I found through an online cars search that Jerry Rome Nissan had one in stock. I filled out the contact form and Bob Doe contacted me. He was easy to work with and professional throughout. It was not one of those "slimy car salesman" experiences - Bob was very up front with me and was able to give me an AMAZING price on the car I was looking for. I drove 2 hours to pick up the car - a little nervous that the whole deal had been arranged by phone. I was hoping there would not be any hidden fees or hassles. There weren't. Joey (in finance) explained everything, offered us an extended warranty (and did not pressure us when we declined) and took care of the paperwork. Bob made sure the car had it's plates and an inspection sticker and that we were 100% happy - and we were. The icing on the cake - my ride to the dealer goes out to leave, notices his tire is flat. Bob takes the car to the service guys, checks it out, fixes it up and brings it back out for us and doesn't charge a dime. Then he introduced me to the service guys, scheduled an very reasonably priced oil change, and makes sure the new car is spotless and we know how everything worked and were ready to go - with a full tank of gas!Definitely an A+ experience all the way around!

kathypuls

Jun 9, 2011

We bought a Nissan Altima for our daughter and got a great price from Jerry Rome. Our salesman Bob Doe went above and beyond what was expected in making sure this was a pleasant experience for us. He located the car we wanted and had it for us the next day. On delivery Bob Doe connected her blue-tooth made sure she understood how to use it and all of the other features of the car. He was great at explaining to her how to maintain her new car and use all the safety features of the car. Bob Doe and all the Jerry Rome staff were helpful, attentive and friendly. Thanks for a great experience.Kathy Puls

hathawayandsontrucking

Jun 7, 2011

very professional. no pressure at all. extremly helpful. all around a great experience. i was treated like person. and not like i had no knowledge of cars what so ever. never tried to sell me something i didnt want. i was given a tour of the building, and met with alot of the staff. everyone seemed to get along. like everyone was buddys with eachother. i felt comfortable there.

deco1618

May 16, 2011

Jerry rome nissan was very accomodating with my needs. As soon as I walked in the door I felt comfortable with the decision I was about to make. I purchased my third Nissan Xterra today and I will keep on purchasing my vehicles at Jerry Rome Nissan. The sales team is great. They do not make you feel pushed. They give you room to breath.

Joemusic33

Mar 6, 2011

Excellent curteous service on a great deal. My wife and I were very pleased with our experience there. We both highly recommend them for a great deal. They had a great selection of cars and the sales rep Bobbie Doe was very thorough, took his time to make sure my wife and i understood the agreement and special featured of our new car.

gdmz

Jan 22, 2011

I have been having my cars serviced at dealerships for over 25 years and this is by far the best service department I have ever dealt with. In fact, because of this service department, both my wife and son have purchased new cars from this dealer. Great job.

Dragracinrs

May 18, 2010

04 sentra That was taken in for transmition concern while still under warranty. Got the car back and was told they did a head gasket? Car was running fine and had no overheating issues at all. Transmition still hangs in first gear when cold and engine has antifreeze running down front of block. Found screws loose and the wrong screws in the wrong places. Throttle screws were loose and car would not idle when it was returned. Took it back and this time they told my wife it was a timing issue? I believe this was their fault as well due to the removal of timing chain when head was removed. I have plenty of know how as I tune and race my own work. This dealer ship is a joke and they will stand behind nothing more than the counter. The car has not and will not go back to the Hacks again! This was her second Nissan and her 92 was never in the shop with 180k on it when it was sold and is still on the road today with over 200 on it. This sentra will never see 60k with us owning it as it is going to the auction to be sold off. Do not Buy or let Jerry Rome work on your car as you will be disapointed!

tmp123

Jul 31, 2009

My girlfried took her car in for an oil change....After I drove the car I noticed the engine is stalling and there is no power..?After further invesigation, I noticed the air box was damaged ..Whoever checked the air filter did not reattach the air box and broke one of the clips...And they overfilled the engine by 8 qtz of oil!!!!!!!! This may cause serious ring and engine damage. Evidently oil is not checked after the oil change.!!!Also they told her she needs to have 2,000$ worth of parts (exaust, brakes, shocks etc..)We took it to a different shop and 2 different mechanics said everything was fine.What a joke of a service shop...Go there at your own risk...beware

jnie

May 25, 2008

When I brought my car in for service, it came out with other mechanical issues. Jerry Rome refused to fix what they broke. I had similar issues with them several years ago when they installed my headlamps incorrectly. At that time, they fought with me and tried to refuse to fix my headlamps. After much of a battle, they finally agreed because my lights were pointing in two different directions. I decided to give them a second chance and I regret it. This time around, they phyically damaged my catalytic converter and refused to replace it. Their mechanics do shoddy work.