Used Cars for Sale at Balise Ford of Cape Cod in Hyannis, MA

John K

Sep 13, 2016

Jeff Denesha is a great asset to Balise Ford. He went the extra mile(s) to seal the deal. I would recommend seeing Jeff first.- John K.

Chuck FD

Sep 1, 2016

I went to the dealership looking to get out of a lease. I found the sales people very knowledgeable and courteous. There were some logistical issues locating the vehicle that I wanted with the options that I wanted. The sales staff went above and beyond in making sure that I got the vehicle that I wanted. This is my 3rd vehicle purchased from this dealership and I have yet to have a negative experience with them. There were challenges in getting what I wanted but the dealership and the staff really went out of their way to make sure I was happy and got what I wanted. A very positive experience. I am sure I will be back again.

Robr12fl

Aug 26, 2016

Had a great second experience with Balise and could not say enough about our salesman Richard Robbie who made my daughter comfortable from the start he is a great asset to the company.

ed and janice

Aug 7, 2016

Went in to see about a lower lease payment on a different model, which I saw on the lot. It was a base model. We turned in the lease on our 2013 Cmax for a 2016 Cmax, with a few more options, for 22.00 less a month. Very happy.

Paul Murphy

Jul 26, 2016

I bumped into a friend and we got talking about getting a lease deal on a brand-new Ford Explorer XLT. He told me I had to visit Balise because they have a great staff and would seal my deal according to my terms and options. He was right! When I brought the Balise deal to the attention of 3 other dealerships I was working with, they went silent because THEY COULDN'T BEAT THE DEAL!! Hyannis is not really in my backyard, it's 60 miles away, but well worth the trip. BRAVO, Damon and Cowboy Matt, and Gene and the entire team!!Sincerely, Paul Murphy

Matthew

Jul 23, 2016

The professionalism of the dealership on a whole is great. The quick lane side of the service center was particularly willing to go the extra mile to make sure I was totally satisfied with our transaction. They have definitely earned a loyal customer with me.

2016 Ford Edge

Jun 11, 2016

my husband and i met Gary on the lot he treated us with respect,he took his time and found the right Edge for us,we decided to make Balise Ford our new dealership. thank you Gary..

Jeffrey1cchds

May 29, 2016

Gary was great! He made the process easy and fast!i would highly recommend him to everyone. He also followed up with me to make sure all is well with the vehicle and if I need anything at all do not hesitate to call him!

THE COUNTY

May 5, 2016

Balise Ford in Hyannis is a full service fleet dealer!

Bruce

Apr 4, 2016

I recently had some warranty work performed by Balise Ford. I was assisted by my excellent service adviser, Tom White. He was extremely familiar with my vehicle and the work that needed to be performed. He described all the work that was going to be done and told me how long it would take. I got vehicle back when promised and the work was outstanding.

2016 Explorer

Apr 4, 2016

Recently bought a 2016 Ford Explores from Balise Ford in Hyannis. Experience was excellent. My sales person Sue Murphy was extremely helpful and professional through out the entire process. I would highly recommend anyone wanting to purchase a new vehicle to visit balise Ford and ask for Sue Murphy

EJ1205

Mar 29, 2016

I've purchased several vehicles in the past and I'll have to say this was one of the best and most efficient purchase experiences I've had. I prefer a non pressure experience and that's exactly how this was. Our salesman Wayne Kendrick should be commended for his sincere and genuine willing to help us.I look forward to a long standing new relationship with Balise. If you're thinking of buying a new vehicle I would give these people a first opportunity.

Mark

Mar 26, 2016

The staff at Balise Ford spent a great deal of time and effort to find the vehicle we wanted. They made sure it met our expectations, as well as their expectations. After Balise staff found the vehicle we were looking for Gary transported, Gary prepared and delivered the vehicle to us in the condition we expected. The Balise staff as well as Gary continue to follow up with us to make sure we were satisfied with our purchase and to answer any questions we had after we took the vehicle home. This is our 4th vehicle we have purchased from Balise Ford. We continue to be impressed with the time and hard work that Balise Ford and Gary provide to make sure our expectations are met and the vehicle we purchase is a quality vehicle. The Balise staff also continues to support our vehicles after the purchase with quality service and support. It is enjoyable working with a automotive dealership you can trust and works for you the customer. Thanks Balise Ford!

Kristen and Mike

Mar 19, 2016

I cant believe the time and work Gary put into not only finding me a vehicle that will fit my budget,as well as my 515 credit score,but he teamed up with the finance manager Gene,they both spent over a week to find a bank that approved me.thank you Gene And Gary,I cant believe im driving a new car..

Lisa MV

Mar 17, 2016

Go see Matt 'the cowboy' at Balise, he really tries to match you with the best car for your needs. He really listens!

Gene & Veronica

Mar 16, 2016

We first made contact with Balise Ford of Hyannis through their website ,Kenia Rodriques responded to our email and was very friendly and helpful in our search for a preowned Ford Edge...When we arrived at Balise we were greeted by Kenia and Salesperson Wayne Kendrick. Wayne was friendly, courteous, knowledgeable and overall exceeded our expectations. He found us the perfect 2012 Ford Edge. He went above and beyond to help us purchase the right vehicle. We would highly recommend Balise Ford of Hyannis and ask for Wayne Kendrick for exceptional Service.

Mike

Mar 16, 2016

After being turned down at other dealerships my mom and I came into Balise Ford with hopes of finding a car for me being a first-time buyer. When we arrived my mother and i was greeted by Gary he was very friendly and eager to help.Gary came right up to me, confident he could find me a car and he did! Everything worked out perfectly, he was very professional and had GREAT customer service.

Andies IGA

Mar 14, 2016

Balise Ford In Hyannis Is a full service "Sales Service and Parts Center"

Kath

Mar 14, 2016

I cannot say enough good things about this dealership and my sales associate, Wayne Kendrick. It was, hands down, the best car buying experience I have ever had. Wayne was friendly, informative and gently persuasive. I never felt pressured and like I had been hussled into deal that wasn't good for me. (which is exactly what happened the last time I bought a car). I LOVE my new truck and have been recommending Balise and Wayne to all my friends and family. I also plan to return when my husband is ready to trade in his car.

rick strawn

Mar 13, 2016

the sales person was very clear and straight forward on buying my truck he made sure that i got the best deal posible and that was a happy costomer

Josh W.

Mar 12, 2016

Went in there on Wednesday, March 9th to look at new cars and possibly trade mine in. Never dreamed I'd be driving a new car home that night! The salesman's name was Wayne and he was awesome. Good guy and he provided great service while helping me out. I love my new car, a 2016 Focus and highly recommend this dealership to anyone shopping for a new or used car.

2013SonataBaby

Mar 11, 2016

My first contact was Kenia Rodrigues at Ford. She was soooooo helpful, and friendly. She not only answered all of my questions but also made me feel comfortable from the start. Once I physically arrived at Ford, I was greeted by a gentleman named Gary Aboutian. I explained my entire situation with him, including my conversation with Kenia. He immediately sat me down to discuss the vehicle I had in mind. It turned out that the vehicle I originally inquired about was no longer available, so I decided to start the process to see if I could be approved for a car loan and for how much. Gary was extremely patient and attentive to all my needs AND my wants. This is my first major car purchase with a payment in my life and very big decision. I want to thank both Kenia and Gary for calming my anxiety and making my first major loan purchase a breeze. I would recommend Gary to anyone in my family, not because he was so kind and patient but because he was also honest and real with me, and that's rare when dealing with any kind of sales person.

Tommy

Mar 4, 2016

I did my research, knew what I wanted and called ahead and had three different Ford 150 trucks brought to the front of the dealership. Gary Aboutian met me in the lot and explained the differences between the trucks. I chose a one of the trucks. Gene did the paperwork. I wrote a check and all was complete. Both of these gentlemen were efficient, courteous and sincere. I shall recommend others to Balise Ford of Hyannis for a truck as well.

Mel

Mar 1, 2016

I was treated with a lot of respect had fun conversations and the overall experience was definitely worth my time, Gary was very determined to make sure I was happy and got it to the right vehicle for my family! I definitely would recommend this company to friends and family, they do not pressure or stalk you, they make it very comfortable. I had been to a few different places and this by far was the one that I enjoyed the people and attitudes, this is why I now own a vehicle from them!

C.V.

Feb 19, 2016

2/19/2016 I met Gary Aboutian in the parking lot he is a very nice calm cool collective patient sales consultant not to mention very funny, he had me laughing for hours.i purchased a very nice new SUV he helped me with every thing i needed to make this sale happen, I highly recommend Balise Ford.

Henry Yarmouthport

Feb 16, 2016

The Balise Ford Dealership Sales person was very helpful and knowledgeable. I have owned/bought seven new Ford pickup trucks over the years. The Sales person, Chris Norton was more than patient and went for three test rides in a F350, F250 and F150 before I finally settled on the F150. He was by far the most knowledgeable small truck (pickup) sales person I have deal with. We finally settled on the price and I drove out with a nice new pickup. I would recommend the Balise Ford Dealership and especially Chris to anyone looking for a new pickup.

Adam-H

Feb 16, 2016

I had gone to a few other dealership looking for a used SUV/Truck, preferably an explorer. I met with Wayne Kendrick and he consistently helped ,e until he found A suitable alternative because there had been a shortage of explorers. I'm immensely happy with his help and his service.

Mark

Feb 15, 2016

Gary Aboutian was outstanding helping us purchase our new Escape! He was extremely knowledgeable, friendly, never pushy, and very responsive by phone and text to all of our questions and concerns. He understood the challenges of living on Nantucket and purchasing a vehicle off island. He went above and beyond to make the experience smooth and easy. I look forward to purchasing another vehicle from him in the future. Service at this dealership is also excellent. We had our old model fixed there before and they were very helpful, friendly, and gave us a loaner while it was in the shop. You can't ask for better service!

Bruce R.Brown.

Feb 15, 2016

Balise Ford of Hyannis is a wonderful Car Dealer! I just purchased my 3rd car from them. Their Sales staff,Chris Norton in particular is very knowledge able,professional and most of all not too pushy! These sales people know their automobiles. The Only place I go for service is Balise and they are just as good! I would highly recommend Balise to anyone... Bruce R. Brown.

Blue Fusion

Feb 14, 2016

I had a great time on Saturday 2/14/16 when i went in to buy my Ford Fusion at Balise Ford in Hyannis, the sales person was very friendly and professional,i didnt feel pressured into my purchase,all in all it was a very smooth buying experiance.

Lori

Feb 13, 2016

Came in to look at SUVs and connected with Salesman Gary Aboutian. Didn't expect the experience to be as pleasant as it was. He was not "In your face" and spent many hours with me to pick out what was the best vehicle for me. I did purchase a vehicle. Would refer him to others.

Bill W.

Feb 11, 2016

Balise Ford in Hyannis Services and repairs all my vehicles,regardless of the model,I trust the ASE Certified Master mechanics that service my families vehicles its nice to be able to trust a full service sales and service facility. .

Got My Car

Feb 7, 2016

I did my research and found the exact Focus I wanted prior to coming in, but Balise's staff still took care of any questions that came up and presented me with options that best fit my goals. When I walked in, I was personally greeted by Damon, the general manager, who encouraged me to take my chosen car for a quick test drive before anything else. I worked with sales rep Wayne Kendrick, who claimed to be a new hire, but his depth of experience and level of courtesy made that hard to believe. He ensured I knew that I loved what I was looking at and introduced me to the finance agent only after giving me his personal contact information, just in case I wanted to take any time and think it over for a bit. For the final step, Drew in finance answered any and all questions I had about service plans, delivery methods, and advised me on how to stick in my budget for monthly payments. I can't praise enough. The facility was clean, the employees were welcoming, and I walked away with the Ford I was looking for, at a better price than what I walked in expecting. Would make another deal in a heartbeat.

Mike from Hyannis

Feb 5, 2016

I always take my vehicles to Balise Ford in Hyannis for all my scheduled service maintenance, knock on wood i have never needed any real work done,mainly because i always have Balise Ford Service Center do all the required preventative maintenance.I highly recommend Balise Fords sales and service department.

Kapekodder

Feb 5, 2016

I'm looking to buy my daughter a used car ..one that is safe and reliable, and one that my daughter "can be seen in". The salesman Gary has been so patient and informative, someone I feel I can trust..Although we haven't found her dream car yet...I feel certain we will be buying it here! The salespeople are so helpful I recommend them to anyone looking to purchase a vehicle.

Samantha

Feb 5, 2016

I just purchased my 2nd vehicle from Balise Ford. The first sales person I worked with was no longer there, but Gary introduced himself and I had a great time working with him. The new (at least since I was there) manager introduced himself (Damon) and asked if Gary was treating me okay, if there was anything he could get me. Gary was very knowledgeable and professional and worked hard to find me a vehicle that I could afford. I'm thrilled.

Black Explorer Sport GA Customer

Feb 4, 2016

Our friends and family have always purchased our vehicles from Balise in Hyannis. We have always had great deals and reliable service at Balise Ford..

Patriotsfan

Feb 4, 2016

I went in searching for my first brand new car. I was quickly greeted by a salesman who asked me about what I was looking for. After giving him a summary, he showed me a few floor models, discussed cost, and was very pleasent. We soon decided on a Ford focus to lease, and the rest is history. Thanks to "The cowboy" for giving me a enjoyable buying process

Daniel

Feb 4, 2016

The salesmen Matt "Cowboy" was friendly and great help and also knowledgeable. We weren't shopping, but rather had already found the exact vehicle we wanted and went to buy it. The Finance Manager had a bit of an unfriendly attitude but only dealt with him for mere minutes. All in all a great experience and would definitely buy from this dealership again as long as they have the vehicle I want.

cape cod visitor

Nov 1, 2015

I would like to share my story of how Ballise Ford in Hyannis, Massachusetts went above and beyond the call of duty. My brother-in-law and I rented a Ford Edge from Budget Rental in Cleveland. We were going on vacation to Cape Cod. After driving him to pick up the car from Budget, I followed him and noticed that the front head light was out. It was about 10 hours to Hyannis, so we decided to check the car out when we got to our destination. We took the car in the next morning to Ballise Ford in Hyannis. Obviously, we had no appointment. Jim in the service department greeted us and signed us in for service. They were booked solid and he said without an appointment, it could take several hours. We said we were on vacation and was there any way he could expedite things. He then asked his boss Mike to come and explain how they would do their best to accommodate us. We saw the car being examined about 1/2 hour later. In a little over an hour we were told the car was ready.Without question, I think the Ballise Ford dealership in Hyannis is the best customer-orientated car dealership I have been associated with. And I am 78 years old. Thank you once again for outstanding service.

Shooz

Aug 5, 2015

As a mother of three, time is always a factor in getting things done. My sales agent at Balise Ford of Cape Cod was extremely helpful when I wanted to buy a new car. He assisted me over the phone, found the car I wanted, and walked me through every feature before I drove out of the dealership in my new car (with a giant smile in my face!!)If you need quick professional service, then Balise Ford of Cape Cod is for you!

Islander15

Jul 23, 2015

I recently went to Balise Ford to search new Explorers. From the moment I entered the dealership I was greeted and treated with the utmost respect and courtesy. Rich Trieber welcomed me without the "salesly" attitude, which is something I was truly appreciative of, and we began touring the lot. The inventory wasn't stacked but that didn't prohibit us in the least. Rich went above and beyond to find me the explorer I wanted. He worked his magic to get the car from another ford dealership. It was transported and delivered in a timely manner. It was a no-hassle process from start to finish. This crew is extremely knowledgeable and fair. I look forward to continuing this relationship and servicing my new explorer with Balise!

David P.

Feb 7, 2015

Last week, a day after a blizzard shut down most of Cape Cod, I needed emergency work done on my Mercury Mariner hybrid. Jim Blandino at the desk and the mechanic found the problem and in less than 2 hours I was on the road for a 600 mile round trip to NYC. A week later I kept my scheduled appointment for oil change and 88,000 mile check-up. Jim called me to say my brakes were in need of repair and it would take about an hour and a half to complete to work. In less than an hour Jim called to say the work was done and he was filling in a rebate form that Ford had a available during this particular time period. So pleased have I been with their service, that I replaced my 2000 Nissan Maxima with a 2014 Ford Focus From sales to service, Balise personnel are polite, knowledgeable, prompt and honest.

capt. tony

Nov 13, 2014

Visited the dealership November 7, 2014 after hearing a noise coming from the rear end of my 2013 Mustang .I spoke with Jim Blandino who understood my concerns and assured me the problem would be taken care of. In a very short time I was on my way. This is the way a dealership should treat its customers..... 5 stars all the way............A very pleasant experience.

tmj715

Oct 22, 2014

I went to Balise on a suggestion from my father in law. Not having good credit I was skeptical.2 days later I was picking up my 2014 with new plates already on it. It was a very pleasant stress free experience.

pete neri

Oct 13, 2014

i was shocked at the vip treatment the care that richard robbie, kim,rich trieber ,matt,everybody that was involved in my purchase, i was so happy.it was an awesome experiance i highly recommend if your in the market for a new or precertified if your not a ford person you soon wiil be i can't say enought,thant in my reveiw a perfect 10 plus. thanks you so much peter neri a loyal customer 4 ever ps i can't for the parts guy

Scott

Oct 10, 2014

Clean bathrooms and free coffee don't = quality service dept. One excuse after another with this crew of 'advisors' at Balise Ford in Hyannis. Jim, Tom, both have made empty promises, pumped up costs, created lost time on our rigs whilst lollygagging about. No accountability, no respect for us customers, not a care in the world. Hourly Workers NOT competent service providers.

Aquena

Oct 7, 2014

I have been shopping for a new auto, and I visited Balise Ford in Hyannis. I met Bob Childs, and he was very knowledgeable, professional, and down-to-earth. Bob was sincerely interested and respectful of MY needs regarding my needs for a car and my budget. I appreciated the fact that he did not try to up-sell me into a car I could not afford or wasn't considering. Bob then introduced me to Richie Trieber, and I quickly realized there was none of that "Let me go talk to my manager" - (behind closed doors) stuff. Bob, Richie and I all discussed my financing and goals together, and I really appreciated being involved every step of the way. I purchased a 2014 Ford Focus SE, and I am very happy with the friendly, knowledgeable customer service I received. Thank you Bob Childs and Richie Trieber!

LChaplan

Sep 27, 2014

Very efficient work, very well explained, all done in a timely manner. Everyone there was friendly and helpful, the price was reasonable and I will return for further work when necessary.

paul maheras

Sep 17, 2014

Traded in my Range Rover and love the 2014 Explorer. It blew me away parking itself! This is not a $100,000 Mercedes but I wouldn't trade it for one. Gino Montesi and sales manager Richie Trieber are great as are Tom McCarthy, Matt Lally, and Charles Damore in service.Would recommend highly.Paul Maheras

pconnell1100

Aug 17, 2014

I tried to buy a 2015 Expedition from Balise, my local dealer. Not only did my sales contact not return my call when I left him a message, but the person who did wait on me when I showed up to buy a car, after trying to get an "Internet price" was clueless and tried to show me a 2014 version, not knowing that I wanted a 2015. Awful sales training. This is the second time I've tried to support my local dealership but it is the absolute last time I will do anything with them other than service.Don't waste your time trying to buy a car from these people

today re

Jul 26, 2014

I went into the Ford Dealership in Hyannis to have a my Mustang Serviced. Every staff person was wonderful. I ended up trading in the Mustang and a Sonata that I owned and bought a beautiful Ford Fiesta! Bob Childs was the salesman I worked with and he is the nicest, professional, and knowledge sales associate I have ever worked with. I would refer anyone I know looking for a vehicle to try your dealership.

SuperBee6

Jun 14, 2014

Wonderful service. Friendly, knowledgeable and caring staff. They really work with you. Spent quality time with us and made sure we were satisfied and happy. We are very satisfied and extremely happy. We sparkle in our Mustang GT! Thanks Guys.

mariamaxim

May 24, 2014

I would like to THANK YOU SO MUCH THOMAS MCCARTHY and ROBERTO ORTIZ. I received a fantastic service from you yesterday morning, in Balise Ford (Hyannis).You both did a great job and always I am super happy when I go to FORD looking for helping to fix my car and I am sure you are there for me.You are a wonderful TEAM WORK. Congratulations and THANK YOU SO MUCH AGAIN. Maria Maxim

dviera1

Apr 17, 2014

Although I had brought my car in for just service and had a flyer to go look at Hyundai. I really couldn't leave the Ford/Mercury family. I often browse the lot while waiting for my car too be finished at Balisse Ford in Hyannis, where they have always done an excellent and honest job for me. I spoke with Caleb who was very helpful and understanding about my concerns in purchasing a car, we've had SUV's for the last 8+ years both my husband and son are over 6 feet tall. I wanted to improve my gas mileage and lower my payment. We managed to accommodate all 3, I now have a used mercury milan with low mileage, a certified pre-owned giving me piece of mind with lots of extras too. My only wish is that if you call me to reschedule my appointment to close the deal to an earlier time than I requested please be ready not have me wait over an hour for you.

acesar24

Apr 11, 2014

Don MacCormick consistently strives to not only anticipate but also exceed all customer needs. He is knowledgeable and a pleasure to do business with, His technician Tom Baker excels at his work and is well trained with an excellent ability to communicate at the consumer level. All Balise Quick Lane departments should be managed and trained like the Hyannis location. What a pleasure to do business with !

lennyk2

Mar 7, 2014

Each time I entered the service department, I was greeted with the utmost courtesy and respect in the most friendly way possible. Every effort was made to evaluate my problem and offer a solution. A.J. Hapenny did his utmost to find the best possible solution. He researched to make sure that my service could be completed under my service warranty. (I had totally forgotten about it) In addition, the service department found another warranty problem, and promptly fixed all issues to my complete satisfaction. I highly recommend Balise Ford of Hyannis for their exceptional customer service and expert repair work.

delosdj

Feb 22, 2014

a great responsivness to handling my car needs and timely service date. a great web site for me to book and change my service dates

5j9r

Feb 15, 2014

the work to be done was explained and after no details were left out on the job done-with a follow up and part order to come-time was excellent being less than an hour-outstanding

pokeefe15

Jan 21, 2014

Friendly,accomodating and efficient in the sales process from beginning to end. Carried through on advertised sales price-the good price deal did not adversely affect the service I received.

jarrodkoskey

Jan 7, 2014

I purchased 2 cars from Amy in the last 4 months and she was amazing. The entire process was stress free and I can't say enough great things about her and Dave Jaspon!

Legend5344

Dec 21, 2013

Initially inquired about new 2014 Ford Edge via online and immediately received a call from Fred. I subsequently visited the dealership in a few days and asked for Fred who was knowledgeable about the vehicle I wanted to lease and handled the return of my 2011 Ford Edge and the processing of my new 2014 Ford Edge and actually left with my new vehicle on the same day. Great staff; friendly and the dealership was very customer friendly.

badstang

Oct 22, 2013

I bought a new Ford Mustang for retirement in September of 2011 and planned extensive travel. I have a very old truck so I covered the car in the winter to avoid any damage to the Mustang and drove the truck in the snow. Now it is October 2013 and there are only 11,000 miles on the Mustang because I didn't dare take it cross country. The doors fill with water; the windows are stained and can't be cleaned; and it is being painted tomorrow, at my expense, because it is rusty and Balise Ford of Hyannis MA won't honor any aspect of the warranty. Everyone at the dealership is programmed to say that the warranty is not being honored because of environmental reasons. I was told that my warranty was voided because I have trees on my property and because of acid rain--( that doesn't affect my 17 year old Toyota truck parked in the same driveway). The dealership was fine until I said I had warranty issues. I figured there was something they didn't like about me until I read the other reviews relating terrible treatment of customers at that dealership. My last attempt to reason with the dealership in August 2013 was met with the worst and rudest customer service I have ever experienced in my life. I really can't believe they are in business!

jsulli20

Oct 18, 2013

Quick Lane for 15K service was as name implies---QUICK ....and also inexpensive. Coffee great also. I sat and watched the service and caught up with my daily e-mails. Good service does exist!

msjill55

Oct 3, 2013

I would definitely recommend this dealership! Kevin in sales was amazing, he did everything in his power to make sure I got the car that I wanted with the price that worked for me.Dave in financing made the paper work quick and easy.Sean one of the managers checked in to make sure my daughter and I were happy and comfortable while Kevin and Dave where getting my car ready to go.My daughter loved playing in the ship while we waiting!After only a couple of hours I drove out with my 2010 ford edge a very happy customer! I would definitely go see Kevin if your in need of a new/used car!

garypete

Aug 20, 2013

I would avoid using this Ford dealership for service! The Balise Ford dealership in Hyannis wanted to charge me nearly $400 just for diagnostic services for two service messages and a related symptom. Colonial Ford in Plymouth did the diagnostics and the repair (ABS sensor ring) a few days later for $250. The Hyannis dealership estimated more than six hours for the job. The Plymouth dealership did the job so fast I also had them to other routine service work and I was out of there in three hours. After going to the Hyannis Ford dealership three times -- and never getting service due to time delays -- this was the final straw. It is infuriating to deal with people who do not respect your time ... and treat you as a open checkbook.

Big Mistake

Aug 9, 2013

Run, don't just walk away from this dealership! I have a 2005 Ford Freestar van that went into the dealership with less than 38,000 1 owner miles. They diagnosed a transmission problem. Due to the Ford extended warranty they had to keep trying to repair than replace as it would be the cheaper way to go for Ford Extended Warranty. They had to remove and replace the transmission 9 times in attempts to repair. When nothing worked a Ford certified rebuilt transmission was installed. They had the van for over 2 full months. Less than 7,000 miles later the transmission was doing the same thing. Back it goes to Balise. I called Ford Corporate Executive office and they got involved. My 71 year old Mother and I were sitting in General Manager, Mark Caliri's office when he said to both us of "the good news is we found NO WATER in the transmission which would void the 3 year warranty so this transmission replacement will be FULLY COVERED! Just a few days later, Karen Jones from Ford Executive Office called and asked what I wanted to do for repairs saying the there was water found in the transmission from a leak in the radiator that voids the warranty and I would be responsible for the entire repair of over $5,000.00. Ms. Jones did a conference call with myself and General Manager Mark Caliri. During this phone call Mr. Caliri lied and told Ms. Jones that he never said that and that the conversation never occurred. Ms. Jones said that under the circumstances that Ford would cover 50% of the repair. Mr. Caliri told me to call him when Ms. Jones and I were finished talking. Ms. Jones said to call him as the dealership in good faith was most likely going to absorb part of the expense as well. I called Mr. Caliri and the first thing he said was, "well I guess we both failed to tell the truth on that phone call", to which I told him that I was honest and he was the only one that failed to tell the truth. At no time did Balise ever offer to do anything in this situation. Ms. Jones felt bad due to the way I was treated and upped Ford's offer to cover 55% of the repair. I feel that with the transmission being removed and replaced so many times that it weakened or broke the line that runs from the radiator to the transmission and that it is 100% Balise's fault for this huge out of pocket expense to me. Then 5,000 later something is wrong, possibly related? Back to Balise. This time it is the sensor to the anti lock braking system that is bad and needs to be replaced, it had visible damage. Another $2,000.00 repair with less than 45,000 miles on the vehicle. The part was going to take several days to come in. I prepaid for the part and picked up the vehicle. When the part was in they called and said it would be a 4 hour repair. Took the vehicle back and got a ride home from their shuttle. 3 days later on a 4 hour repair I was calling trying to get my vehicle back. No one would answer their phones. I then called the main number and was talking to the operator, she was trying to locate someone. She could most likely tell I was upset and stressed and had a very flip monotone sound that just kept saying "nope they are not at their desk either". I then said "well I will call corporate, I bet they will find someone at their desk immediately". With that, she laugh at me out loud over the phone! Knowing I had Ms. Jones's phone number at corporate I said to the operator "you don't know who you are f#$*ing with" and hung up. An hour later Mr Caliri called me and was obviously upset, he told me I am never to swear at one of their employees, I told him that she laugh and was being rude. He kept trying to antagonize me on the phone. I stayed polite and kept saying that I understand. He got so upset he told me that Chatham Ford is closer to my home than Balise and for me to take my vehicle their from now on. I said OK. He then got irate and said you are not welcome here anymore, you are not allowed in this dealership ever again, we don't want you or your business, stay away, we do not want you on our property, he then hung up. Not that I would ever go back there before the phone call, but the vehicle still is not fixed correctly due to their poor service. I also asked the dealership owner, Mike Balise to call me by phone as I would like to discuss the matter with him, and for him not to have Mr. Caliri call as he is a pathological liar. That was about 6 months ago and I have never heard from Mr. Balise. That is how much Balise cares about their customers.

Dee K or Orleans

Aug 3, 2013

I went there to buy my first used car ever and I had a great experience the sales staff..(DREW) was a great guy, not pushy and very helpful. Dave the finance man was very helpful and I got the car i wanted at a very reasonable price. I would and will return there again. Thank you so much Balise Ford of Hyannis.

Car Fan

Jan 5, 2013

Just PATHETIC!!!!! Scam artists at every turn here at this dealership. Beware! Don't walk away....run, run FAST!

Brendansmithelion

Nov 17, 2012

Great dealership! Fast, friendly, and honest staff helped to me get the exact truck I wanted. I will definitely be coming back for service and future purchases. I live in RI, so it's nice to pair a trip to Baluse with a short vacation on Cape Cod!

jwag50

Sep 20, 2012

Let me say upfront - Peter Greg was the best salesman you could ever have. He was a pleasure to work with and we are glad my wife and I have gotten to know Peter. He really is the best. BUT ... you get past the salesman and the business department is clueless. First when we went to purchase the car (a cash deal,) they had drawn up the sales invoice all wrong. Wrong numbers, wrong totals ... so you sit and sit and sit...waiting.Then, we transfered our existing registration to the new car. We had our title and registration all prepared for them. To make a very long story short, it took them three tries, over a week, to get the registration right. Meantime our 7 day grace period had run out so we were driving an unregistered vehicle due to Balise incompetance.Additionally they lost the registration we had given them (it was in the copier!) we received an email for a service appointment two weeks after our purchase... this was a mistake, new cars don't need to be serviced within two weeks. They called asking us for the title to our trade in ... as I mentioned ours was a cash deal we had no trade in, and finally the three years of free SYNC MY RIDE (Microsoft) apparently had expired. Balise agreed to pay the sixty dollars for one year... no offer of covering the three years which is what we were told when we signed the contract to buy the car.So needless to say, we hope Peter Greg gets out of there and finds a dealership that knows what its doing. As for my wife and I , we would NEVER go back to Balise Ford... EVER!!!!John Geiger

Anonymous1234

Jun 15, 2012

My experience with the sales team at Balise was completely fine, but servive was another story. As a general rule, I never take a vehicle to a dealer for repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions about dealership service! They didn't return our calls for two days, so my husband finally had to go in himself to demand to know what was going on. After almost $1,000 worth of repairs, we took our truck home and had trouble starting it the next day. We brought it back and they said they'd run a free diagnostic. Again, no return call until the next evening. When my husband went to pick it up again, they tried to charge him over $100 for the fix, even though they never called to tell us what was wrong or confirm we wanted them to do the work. I can't believe how horrible this experience was and we will never return.

anonymous1234

Jun 15, 2012

As a general rule, I never take a vehicle to a dealer for repair, but when my husband's truck broke down nearby, we were forced to have it towed to Balise. They certainly confirmed all my negative opinions about dealership service! They didn't return our calls for two days, so my husband finally had to go in himself to demand to know what was going on. After almost $1,000 worth of repairs, we took our truck home and had trouble starting it multiple times. We brought it back and they said they'd run a free diagnostic. Again, no return call for almost two days. When my husband went to pick it up again, they tried to charge him over $100 for the fix, even though they never called to tell us what was wrong or confirm we wanted them to do the work. I can't believe how horrible this experience was and we will never return.

SouthShore4Runner

Feb 2, 2012

I'm writing this review because I literally wasted 3-days visiting the dealer and about $1600 taking 2 vacation days. I also drove 2-hours roundtrip (with kids). The first time we visited, we could not figure out how to get into the dealership. It's under contruction and there was not an entrance sign (they have since hung up a vinyl sign). Upon entering, it felt like ghost town. My wife and kids stood up while I talked with the salesman. Finally, "I" walked them to the waiting area - where an employee was sitting watching football with the lights out. They never offered to turn the tv for 2-young kids and it felt like we were intruding. The next visit, I was told my credit was borderline bad. The third visit, I discovered what appeared to be something wrong with the vehicle (or according to them "normal") but far from it in my opinion. I was told that was all they could do. They didn't offer to make a deal on another car. I wish that I had a better experience or someone at least followed up (in management). The sales rep called and apologized - I appreciate his personal follow up,

unhappycustomer52

Nov 29, 2011

I went to a local Ford dealer looking for an F-150 that I liked, but they didn't have any. They found one that fit my criteria but they did not own it. I am eligible for X-plan pricing, but they said they couldn't honor X-plan with a truck they didn't own. I did some searching and I found that Balise Ford in Cape Cod was the actual owner of the truck, so I called them and explained the situation. The salesman on the phone said that they would "easily" be able to beat the other dealers price on the truck and meet or beat the offer for the trade in since they were the ones who owned the truck and didn't have to pay any overhead. I drove 2 hours to get to the dealership since it was quite a ways away. They had just moved to a new building and were in the process of remodeling, so they only had some of their inventory at the new building. The truck I was looking for was at their old lot. I was surprised that with them knowing I was coming to look at a specific vehicle, they didn't have it at their new lot ready to be shown. Since we were going to have to wait for them to go get it from their other lot, I asked that they take a look at my car and get the trade in value while we waited. It took a while before I was able to sit down with someone and go over the trade in information. About a hour later, after all of the info was taken, they still had not sent someone to go get the truck! So, we had to sit and wait some more for the truck to get their. When it finally showed up, it was dirty and it looked like an employee was using it as their personal truck. The floors were full of dirt, the outside was messy, and it had almost 300 miles on it. The salesman sat down with us and showed us their asking price on the truck and their offer on our trade in... They wanted $51 more for the truck than the other dealership and offered $3000 less for our trade in. I couldn't believe it, I showed them the numbers from the other dealership and reminded them that they said how easy it would be for them to beat the pricing on the truck and meet or beat the offer on the trade in. The salesman went and spoke with the manager and came back with a sheet that had the exact same pricing on it and a breakdown of how it all added up. They didn't even bother changing their offer, just tried to justify why it was worse. What kind of attempt to sell is that? I was extremely disappointed in Balise ford because I thought for sure I was going to be buying a new truck that day. When I originally spoke with the salesman on the phone, he made it sound as though the process was going to be easy and relatively a sure thing. I told him what our trade in was and he said how people loved those cars and paid good money for them. I've spoken to several dealers over the phone since and they have all taken my information over the phone to give me an accurate estimate on what they would offer, which is what Balise should have done with me. Instead, I wasted 4 hours driving round trip and another couple hours at the dealership itself, all for nothing. This was a bad experience over all, and the only good thing to come out of it was the realization that I have a good dealership so close by and that I don't need to go elsewhere, especially not Balise.

jonjac4ford

Nov 20, 2011

Balise Ford has consistently provided excellent service for our Ford vehicles which include a Freestar and an Escape. Previously we serviced our Windstar there. We are from Pennsylvania and use Balise for all service and repairs whenever needed while we are in Falmouth. They have consistently provided repairs and service as promised and courtesy shuttle or facilitated a rental as needed. Service personnel such as Tom and the quality work of the mechanics has given us the confidence that it is worth the ride from Falmouth to get the work done at Balise in Hayannis.

Joesmoe

Nov 10, 2011

Was okay, the dealership was nice and clean, but my salesman did not seem to enjoy his job, was not a very enthusiastic salesperson, left there not really wanting to go back, especially since they did not budge on the price of the car.

HHolbrook

May 6, 2011

Stay away from these guys. The place is a tip and falling apart at the seams. Got complete run around selling my car through AutoTader Program they offer. Very unprofessional and manager was extremely condescending. I would never set foot in the dealership again. Avoid this place at all costs unless you want to get ripped off.

khager

Apr 19, 2011

My wife's previous car did not live up to what her dealer had told her and we thought we'd be stuck with it for years. We were referred by a friend to talk to Dean at Balise whom made it his personal mission to get the car my wife hoped for from the other dealer, and stay within our budget. His attention to detail and follow through even after we drove off the lot made for a very comforting experience.

samanthaleed

Apr 3, 2011

I was looking to trade in my old truck for a new more economical car, and it was a fantastic experience. They have all of their information online easy to research and find. They price their vehicles honestly, without any hidden disclaimers about money down or anything, price is as it says. When you get to the dealer, the staff uses patient no pressure sales tactics with no fake back and forth. Coby was friendly and reliable, he helped us get everything we needed together (I was fairly unprepared). Ali was super friendly and helped me get financing at a great rate. I will go back in the future when I am looking for another car.

Sandyneck

Mar 20, 2011

Had been looking for a vehicle to trade my truck in on for over two monthes. Thomas Regan was not only patient, but instramental in getting the vehilce that I had chosen from their Warick, RI dealership. The whole process was not only smooth, but very enjoyable, due to the friendly staff.

tmarshall02115

Mar 14, 2011

Our family had a wonderful experience at Balise Ford of Cape Cod. They helped us pick out a nice used car that was perfect for our family. See we came there to trade our old car in because it was too small for our family,when we arrived at this dealership they greeted our family right away. We felt so welcomed, They even blew up balloons or our children which made them very happy. First alley had Jason helped us by showing us some reasonable used cars that fit our buget, and had alot of room for our family. The prices were great and the quality of the cars they have are so excellent that it made it hard to choose one. But at the end of the day we did and it was a good one, then Dean Shores the GM took care of all of my paper work and found a bank that would work with me to get our car financed for a good rate. Dean made sure that I knew everthing what was going on with the loan, and made sure that our family was satified with what we had purchased. I would like to say thank you to Dean, Alley, and Jason for going above and beyond our expectations, words can never express how much our family appreciate what you've done for our family. So from our family Thank You for all your help.

greggrusso70

Mar 4, 2011

This is the second vehicle we have bought from Balise Ford. Charlie Taft is no nonsense. There is none of that going back and forth to the Manager technique, as well as absolutely no pressure. I am in sales and can appreciate that.Balise gave us an excellent price on the truck we traded in and the deal Charlie put together on our new Fusion was just as fine.I highly recommend Balise and am glad we have an agency like them on the Cape.Gregg Russo - Truro

Shanice116

Mar 1, 2011

Walking into the Balise Ford dealership has been the best decision I've made in a while! Great customer service, polite, and professional. I walked in with a disaster of a car and walked out with a new car and a smile. I never once felt used or that I was just sale..they went the extra mile for me and I'm very appreciative!!

Deb Rigiero

Feb 28, 2011

Second time we have bought vehicle from here. Very accommodating. Have stayed late both times so we can take vehicles home. No high pressure sales and very fair trade in values given for our old vehicles. I would recommend this dealership to anyone I know.

uhohherecomesgreg

Feb 27, 2011

I have purchased a number of vehicles in my lifetime, and most of my purchases have been with different dealers. I've never received treatment from a dealer good enough to bring me back. However, I've changed my tune after my recent 2008 Mercury Mountaineer purchase. I mostly worked with Ali McLaughlin, who took the time to sit and listen to what I was looking for exactly. She showed me four different vehicles and gave me time to make the best decision. I was leaning toward the mountaineer, but told her I was on a strict budget and could only put so much down. Instead of trying to work me over, she spent her energy pressing the bank and her manager to make the deal work. In the end, she got to within $11 of my target payment (with help from her finance guru Adam Jones). I had no problem going $11 over my budget because I really felt these two were working hard for me. The paperwork went very smooth, which I can't say for many other car dealers. The icing on the cake was Ali driving to my workplace to drop off my registration and floor mats. I cannot remember the last time I wrote a review or took a survey such as this one, but with the time Ali and Adam invested, I feel they deserve the time it took to write this. Best automobile buying experience I've ever had. I told Ali and Adam that they'd always have a job at my company if they wanted to try something new. So Mr. Balise, take good care of these two because they could take your company to the next level some day.

aneill

Feb 27, 2011

Upon stating what we were looking for, the salesman had exactly the right product. The salesman was fast and efficient. The vehicle was delivered in a timely fashion and was clean and polished. I would send friends and family to Balise Ford, Hyannis.

redsx52

Feb 2, 2011

It was such a pleasure dealing with the employees at Balise Ford in Hyannis. They extremely helpful, professional and courteous. They were able to beat the three other dealerships that I had visited. I saved $3,000 and got a better F150. I would highly recommend Balise Ford.

Mfusion2010

Jan 18, 2011

After narrowing down what I wanted in a new car 2010 Fusion and visiting 4 other dealerships I ended up at Balise Ford. Not only did they beat and match pricing, I eneded up with a better deal, better service, no BS running back and forth for pricing. Townsend was excellent to deal with, I felt he worked in my favor and to show for it I ended up with a sel fusion all options and a great trade on my nissan that had 173,000 miles on it. I have already recomened this dealership and I will do so again every time some asks where I got my car from. A+ delaership and people. Would go there again.Mike Quinn

john mcguigan

Jan 18, 2011

The sales person Thomas Regen was exceptional. His friendly manner made my buying a Ford a great experience. I would strongly recommended Belize Ford. Thomas showed the entire inventory to me and helped me make a decision. Much to my surprise, we were able to quickly make a deal and my truck was prepped within and hour.

mikei

Jan 17, 2011

I located a vehicle via a web search at Balise Ford of Hyannis. I contacted them via email and had a couple of communications via email before an actual telephone conversation. I found them direct, and sincere and they follow through very well. I purchased the vehicle and they made the transaction very simple.

gcorreia

Jan 17, 2011

I bought my 04 dodge ram off myles. The truck has been great and the one issue I had was taken care of promptly. The steering collum was broken I was going on vacation and they put me in a rental to make sure there were no other issues in the future, I would recomend balise to anyone

rogerluc

Jan 16, 2011

This was my first experience with Balise. I sold them a car and got a fair price. Then I bought a used car and they shipped it all the way to Atlanta. No problem, and again a good price. Their follow up service was excellent and I will use them again for sure!

chefsandybb

Jan 15, 2011

Balise-Ford of Cape Cod lists there used cars promplty on the web. They were the only dealer on the Cape that had the car I wanted, Scion xB(chosen per consumer car guide). I was shopping with my family Myles was our salesman he is friendly, easy to work with, and genuine. Most of all not pushy at all. Getting financed was smooth and they are willing to work with you. They made the purchase and transition easy.Thank you Myles and your team at Balise Ford in Hyannis.The 3 B's.

Pammurphy

Jan 15, 2011

My salesman was awesome. I felt he was honest, was looking out for my best interest, stayed on topic and didn't try to distract me from the car itself, like so many others did. I felt comfortable from the start. A funny, personable and very knowledgable salesman.

TJ Turner

Jan 14, 2011

I'm in sales and I hate buying cars. My salesperson, Davis, was incredibly helpful. He LISTENED to what I was looking for in a car and did not try to put me in a car that was more car than I needed. I just got the feeling that he was "on my side". I cancelled my appointment to test drive a new Camry and have never looked back. I dorve my ne Fusion home that night. I would recommend Balise and, more importantly, Davis, to anyone looking to buy a car.

Cullencrest01

Jan 14, 2011

I chose to rate Ford of Hyannis because the service that i reaceived was wounderful. I brought my old car is to be fixed and in doing that i started talking to "Davis" and mentoned that if ithis car can't be fixed or will cost to much i was getting a new car. "Davis" took great care of me and serviced me very well. and i got the car i wanted. and i am extremly satisfied.

mustangconnie

Jan 14, 2011

I bought my Ford Mustang from Myles Chicot, At BALISE of Cape Cod in Hyannis Ma. He answered every one of my questions and I had a lot of Questions, I would highly recommend Myles and BALISE to anyone. Every time I stop by all the guys are very friendly, and all say here comes Mustang Connie. I Am a woman in my sixties, and they all make me feel like I am in my twentys and so does my Mustang. They are a fine bunch of gentlemen that greet you at the door. When it is time for me to trade my car I will be going back to Myles Chilcot hopefully he will still be there. Thank You Connie Stinson

rfrazer

Jan 14, 2011

My experience at balise ford hyannis was great. I was great as soon as I walked in and had many options to choose from. I knew what kind of model I was looking for but unsure about the color, my sales rep Davis was great and very informative. I learned a lot about my new vehicle before driving it off the lot.

aj1a

Jan 12, 2011

Came in for a last minute oil change I needed for my boss' vehicle and they were able to fit me in without an appointment. Even though it is a Ford Dealership, they had no problems working on my boss' Lexus SUV. After driving it to to Boston from the Cape the next day, I realized it needed an alignment as it would wobble and veer to the left when over 50 MPH. I used the mobile website and was able to book an appointment with a couple clicks. They got me right in the next day and even gave me a shuttle to the mall. After 30 minutes I got a call to let me know a rotate and balance was recommended as the tires were wearing in the front. I think it took 1.5 hr total and they had me in and out! Can't say thanks enough. Will be back for more service here. Great location and prices!

BrownandBarbosa

Jan 11, 2011

I had a situation that required sensitivity, efficiency and timing. The hands on General Manager Dean Shores took care of a disabled family for my office perfectly. My experience with Balise Ford of Cape Cod was really tremendous.I highly recommend Dean Shores and the Balise team. I will be back. Thank you R. Brown