Used Cars for Sale at AutoNation Infiniti Tustin in Tustin, CA

James Sin

Oct 4, 2016

Made my buying process quick and easy and was very helpful

NissanQuest owner

Sep 27, 2016

I set appointment, came in, wait a little, have my car to do the regular maintenance service, take one hour, and done. No surprise, not exceptionally fast, but just on time as they said.

CSUF80

Sep 27, 2016

timely repairs; warranty items covered without a hassle.

BeachLife

Sep 27, 2016

Fast and effective! Great experience. They did an amazing job!!

Matthias Block

Sep 26, 2016

Very professional, polite service repairing my Infiniti G35.

Susans

Sep 21, 2016

I Had a positively great expierence. Usually purchasing a car causes me a lot of Anxiety. Anthony was very cool, smart, knowledgeable and Laid back so I actually felt very comfortable and actually bought a car and was in and out faster then I ever had in the past!And I LOVE my car!

Valued Customer

Sep 19, 2016

The location here in Tustin is great! Everyone is very friendly and welcoming. They make you feel comfortable and provide you with great service! Everyone has a great attitude and energy.

Peter Wilcox

Sep 12, 2016

Had a great experience at Infiniti. Ken Finocchio was very knowledgeable of the vehicle we purchased as well as others on the lot.

Kiki

Sep 11, 2016

Everyone who works here was just so friendly and helpful. They made sure I got everything I needed before deciding on a lease.

Ammo Dawg

Sep 11, 2016

No hassle, all questions answered. Smooth transaction. Would love to purchase again. Charles Randall and John Park were great to deal with.

Mayra Cruz

Sep 11, 2016

Edgar and fernando we are very ingratiated to you for your attention, your expedience, your overall service... Your customer service is above and beyond... We will never go anywhere else when were shopping for a new car and I hope to be sending you future business... Thank you so much.

lin

Sep 9, 2016

good service ........................hhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Kassi Dean

Sep 8, 2016

I came in for service on my vehicle the Infiniti FX 35 The representative Genesis Sanchez was very very professional and thorough He was concerned with all of my questions and he answered them and ask me if I had any other questions and was very helpful in giving me answers. The shuttle service was very very good and the person who drove me was very professional as well. My car was ready when I got to the dealer to pick it up. Thank you so very much for all you do to try and please your customers I really appreciate it.

Robert

Sep 7, 2016

Ameer was very helpful and knowledgeable about the various options. He was able to walk us through the options and made it easy for us to make a decision.

Cpthesmartboy

Sep 4, 2016

Our sales rep Ken was so helpful. Best customer service, follow up and Price !!! Do yourself a favor, visit them, work with Ken and buy infiniti. You won't be disappointed :)

KK

Sep 1, 2016

I just leased QX60 with Tustin Infinity. My salesperson Gilbert was great. Very knowledgeable person. But most important Tustin of Infinity acted as a team and the entire process went smooth. They were very accomodating and fair!

Lino Cambaliza

Aug 30, 2016

Genesis was extremely helpful in answering all of our questions. He kept up in the loop during the entire process to make sure we were in the know.

Danny David

Aug 29, 2016

The transaction was fast and fair. Not too much time spent on haggling.

Valued Customer

Aug 24, 2016

Nice experience, reliable with time estimate and was finished in 90 minutes

Dave

Aug 19, 2016

As I would expect nothing went wrong, the buying process went as fast as it could go with all the paperwork.

Ken Phipps

Aug 18, 2016

First time using the dealership. Pleasantly surprised at how easy and accomadating the service reps were. I was Impressed with Ashely who was new to the dealership but was so helpful with her input to my issues. Also had the pleasure to meet Gennesis Sanchez who went above and beyod his regular duties to help me understand some of the cars technology traits and his demeanor was more like a friend than a servie rep just taking care of a customer. I will be returning for service on my car.Ken

Maria

Aug 18, 2016

We were highly pleased with the quality and friendly service from AutoNation Infiniti Tustin. Salesman (David) was very pleasant, knowledgable. and always kept us informed on status. Finance (John) was also pleasant and went through the purchase process in a very efficient, flawless manner. I would DEFINITELY RECOMMEND AutoNation Infiniti Tustin to all my friends and family. Thank you David and John!!

Valued Customer

Aug 17, 2016

Great dealership. Great Service Dept. Arcee Cabacungan took care of my car, performed a recall, and had it washed in a timely manor. I appreciate the great service and will use this dealership to service my Infiniti in the future.

Anita

Aug 11, 2016

The repair was perfect and customer service was excellent. I had gennesis Gonzales help me. I give him 10 out of 10

Gil

Aug 10, 2016

Service was excellent. Estimated time to complete the job was very close the actual time which was good since I was waiting for the car.

Rich S.

Aug 7, 2016

I purchased an Infiniti QX50 in December 2015. The salesman was friendly and polite, we agreed on a purchase price and I was sent to the finance department to finalize the transaction. Once in the finance department, after a wait of an hour or more, I was ushered into the finance manager's office to begin the paperwork, he was very aggressive in trying to sell add on products. The one product I was interested in was the pre-paid maintenance agreement. The manager could not get the details of the coverage straight and I ended up explaining to him what was really covered. The contract included this maintenance program. I later cancelled this program within the time limit provided in the contract without penalty. I took four months after cancellation to get a partial refund and now six months after cancellation I am still waiting for the balance of my refund. I have left numerous voice and email messages with the finance manager and all I get is a promise which has never happened. The General Manager, Arnold Lal, has not once answered his telephone, returned a voice message or answered an email. Why would anybody do business with a company like this - NOT ME. And I buy a new car every three years.

Kent C

Aug 5, 2016

Purchased a certified preowned JX 35. The process is simple and there was no pressure. Had a small scratch on the front grill and they without question offered to repair it/replace it with no questions asked. Would would highly recommend purchasing a car here as well as having service here.

Bill Dalati

Aug 4, 2016

Excellent service quality and efficiency it was very quickly done

Randy K, "Cubs fan"

Jul 29, 2016

This is my second lease fromAuto Nation, and the reason I am a return customer is because of the excellent service I received. The leasing process from start to finish took a very short time. Also, they were able to located the exact vehicle, located elsewhere in the country, and had it delivered the next day.

Arin Sookasians

Jul 29, 2016

I've got quote free quote for my pathfinder , and I received the call in next business day. I spoke with Anthony Le who was the person who helped me a lot from the beginning of this purchase.

Kelly

Jul 20, 2016

I went to AutoNation Infiniti dealer in Tustin for oil change, tire rotation, and recall service. The service was excellent!!! The service was followed timely manner and they kept their promise. Especially, I thank to assistant service manager. I didn't make an appointment for the service. I definately want to go back whenever I need a service.

Luke

Jul 19, 2016

I bought qx80 by internet and email from abroad before I arrive US. Everything had been smoothly done and I am happy about their service. Thanks.

Cardoza

Jul 17, 2016

We didn't expect to purchase a car last Saturday but my wife and I stopped first at Cerritos Infiniti just to see ..and drove a couple cars but could not agree on a price for a M37. While talking with the sales person our daughter sent me a text for the same car at Tustin Infiniti and WOW did we find the right car at the right price. My sales person was Anthony ( Tony ) Le and he was OUTSTANDING! We purchased a M37S and there was not any pressure or games. I told him my price and we were able to come to an agreement. I also purchased the 8 year unlimited mile warranty at a great price. I highly recommend that you go to Tustin Infiniti and ask for Tony Le you wont be disappointed.... believe me Rick and Sue C from the OC

lucilu

Jul 11, 2016

They made it easy to buy a car. They were very helpful and made sure that we got the best deal.

Happy Camper

Jul 8, 2016

We leased a 2016 Infiniti QX60 suv from Tony Le who was very helpful and patient with us. He was very courtious, friendly, and polite. He demonstrated a very good working knowledge of the lease process and vehicle. He also provided excellent customer service and encourged us even after we completed the lease to contact him with any further questions we may have.

John

Jul 8, 2016

Infiniti QX-56 Timing chain recall. Nice, clean facility. Professional and efficient personnel. Work completed on time and properly. All paperwork filled out completely and accurately. Overall a pleasant service experience. I would recommend Tustin Infiniti to friends and family.

Fadi

Jul 3, 2016

Thank you Genesis everything was perfect and the car really good thank you for all the service and the good customer service too.

Kurt

Jul 3, 2016

I was looking for a QX60 and went to Tustin Infiniti first because it was convenient. I met Arun when I first walked in. He was very friendly and knowledgeable. That night I researched the inventory of QX60s at all the dealers in Orange County. I left my house the next morning with a plan to travel from dealership to dealership negotiating then head back to Tustin in the afternoon. On my way out of town I decided to turn around and go by and see Arun first. He struck such a great deal for me I had to look no further and bought there. The next time I am in the market I am going straight to him.

Wen Ping

Jul 1, 2016

Wonderful, Friendly, very detail, nice and patient

CindyW

Jun 29, 2016

I could not have had better service when buying my new car. Thank you Infinity

Wendi

Jun 27, 2016

I brought my car in for a voluntary recall repair and could not have been happier with the service and care I received. Gennesis was extremely helpful, professional, and polite. He really went above and beyond to make sure that not only the recall was fixed, but also checked my car for any other service or repairs it may need. My car was done in a timely manner and I was on my way in no time. If you need service on your Infiniti, make sure you ask for Gennesis!

Car buyer

Jun 22, 2016

Good Service!Good Price!Will introduce this salesman and car dealer to our friends and relatives!

Johnny Djordjevic

Jun 11, 2016

I have never had a negative experience at this Infiniti location in terms of purchasing or servicing a vehicle. Everyone is calm, patient and informed. They act like a true team and everyone helps out and pitches in to make your experience as friendly and efficient as it can be. When I am ready to purchase a new car, I will definitely return to this location and attempt to make my purchase.

Bill

Jun 10, 2016

I had a scheduled oil change service for my Q50S. My experience was exceptional.

Robert

Jun 9, 2016

Steve Sears is without a doubt one of the best service advisors I have ever had.I have been with Fletcher Jones for years and years and have a service advisor there.However if they were as knowledgeable and helpful as Mr. Sears, there service department would run much better.I was never really aware of how special the infiniti was and is until he explained in detail and showed me how to use all the electronic instrumentation and promptly being ahead of schedule on a major service as he was.Thank you

Julia Boynton

Jun 7, 2016

I sense a real difference in the service department since I bought my first Infiniti at your dealership in 2000 and my second in 2012. Back then in the Service Dept. there was Tom and others, then followed by Melissa. All gone now. My experience with the current service dept. is that all service folks are new and no one knows my name...and the service is not proactive,.. just what you call to have done on a given day. I sense the morale of this dealership has gone downhill, based on who is now gone and the overall experience of the service. I have been a committed Infiniti buyer for over a decade with this dealership, but I have strong doubts that I will choose to buy another car from Infiniti Tustin at this point.Julia Boynton

afuto95

Jun 6, 2016

After owning many different automotive brands, we wanted to give Infiniti a try. We built/ designed the vehicle online and worked with Jordan Taulau via phone calls to locate the exact QX50 we wanted. When we arrived at AutoNation Infiniti, we were happily greeted by Jordan. He went above and beyond to make our car buying/ leasing process go very smoothly. Not only was he very knowledgeable about the car, he was also very friendly and patient with us. The finance associate, John was also extremely nice as he was able to get through the financing of the lease with ease. I would definitely recommend Jordan and this location to anybody that is in the market for an Infiniti. Thank you again to Jordan Taulau and John for providing us with such excellent customer service and a great vehicle, we couldn't be happier!Jordan has also continued to go above and beyond just the purchase of the vehicle. He has continued to help with the "installation" of some of the extras that we added at the time of purchase/ lease. Jordan's help in coordinating with Jim in the Service Department to have the Perma Plate applied (Appearance Package), and the roof rack crossbars and cargo cover installed was exceptional. Jim serviced the car as quickly as possible and called to confirm completion before the estimated time that we were quoted.GREAT SERVICE all around at Tustin Infiniti.

Jim

Jun 5, 2016

Good car buying experience! It was low pressure and focused on our cur buying requirements. They also worked with us on reaching a deal that worked for everyone.

Arthur

Jun 3, 2016

Steve Sears was helpful. I was impressed with the loaner car and the updates Steve provided during the time they were servicing my vehicle and the time to pick it up.

Matthew

May 24, 2016

Steve S. communicated very clearly with me the service and work to be done and gave me an exact time when work would be complete and he was right on. Car came back to me washed and clean and all work done.

Happy driver

May 22, 2016

I leased a QX50. The customer service was great as was the leasing process.

jamshid mozafari

May 18, 2016

That was an unbelievable deal they gave me and I am very satisfied and will engage all my friends to deal with auto nation infiniti in tustin.

Q50

May 11, 2016

Very happy with Thomson and Oscar and forgive me but the finance young man they really made my dau

Tommy

May 6, 2016

They were quick and fast. They also give you a clean car wash too every time you put your car in service. The Service Staffs are very kind and generous..

Naveen zafar

Apr 27, 2016

Comiited to their word honered a advertised price no dealer was honering, and they gave me a more loaded car!

Sonafan

Apr 27, 2016

the sales rep was extremely helpful, we got the vehicle of our choice

Joaquin Ayala

Apr 15, 2016

Jim the assistant manager was a great guy. Made the entire process easy for me.

Robin

Jan 22, 2016

Monty was great! Thank you to everyone who made the process quick and easy!

V J S

Jan 20, 2016

Gilbert Navarro gave us a great deal along with great service. Everything went very smoothly. Thanks

Kevin Lee

Jan 20, 2016

It was a great experience. It was quick and easy.

Hamid Barnoon

Jan 20, 2016

we recently leased a QX50 at Tustin, the experience was great and very good The sales representative, (joseph/Monthy), was extremely nice and very helpful, they knows how can get a customer satisfaction i would like to say thanks for great support and excellent coordination in during that time at infinity Tustin autonationi recommend to visit them facility,thanks

Al

Jan 17, 2016

Gilbert Navarro at Tustin Infiniti provided us an exceptional service finding us the car we wanted, at the budget we were looking to buy, provided us economical options for accessories, and shipping the car to us. In addition he helped us a great deal in selling our current leased vehicle to a local autonation dealership as it was logistically not possible to trade in. All in all we are very happy with the buying process and found Gil to be very trustworthy!! One of our friends referred Gil to us. I plan to recommend Gil and Autonation Infiniti to friends and family based on the positive experience we had.

John B.

Jan 12, 2016

We purchased a used Range Rover and couldn't be happier with it. The salesman was very nice and not pushy. The financial officer was also very helpful and courteous. I will definitely come back to this dealership to buy my next vehicle! Thank you for the great experience!

Patti

Jan 12, 2016

Being that this is my 6th Infiniti, obviously I like the brand and the service. I've driven many models and they've all been great. I've established a great relationship with Gil, my salesperson and the Dealership. They will always work with you to give you the best deal possible. Driving my Infiniti makes me feel safe and luxurious.

Audrey

Jan 9, 2016

I spoke with Jordan on the phone about what I wanted on my Inifiniti. I was also able to deal with Arnold Lal (General Manager) to discuss pricing. Arnold was very easy to deal with and made the negotiation process simple. Jordan explained features to me and then we worked with finance. Anne was funny and made the financial portion of this process entertaining; while still explaining each area of the contract. Overall, I will definitely let others know of my positive experience with Autonation Infiniti Tustin...(10+)

Jason Cai

Jan 6, 2016

Great place to go to shop for a car, nice sales to discuss, low price

Dan Ansel

Jan 4, 2016

We leased our second vehicle from AutoNation Infiniti Tustin. We worked with Jordan Taulau who was a pleasure to work with. He was knowledgeable about the vehicle we were interested in and really worked to get the numbers to work for us. We have been very pleased with our experience with the dealership from sales to service. They are a first class organization.

Infinii QX60 Fan

Jan 4, 2016

We were just browsing the inventory at Autonation Infiniti in Tustin and ended up buying a fantastic car! David Mohammad showed us the cars available and gave us a thorough explanation of all the features. He was very patient and helpful over the course of a few days for the deal to be completed. David went out of his way to find the car that was the one for us. He was always attentive in person and on the phone. We never felt pressured or uncomfortable during the buying process at Autonation while working with David. We traded-in our car for a fair price and left with a brand new Infiniti that we love. David and the managers at Autonation made this a great experience and we are extremely happy to have our new Infiniti!

Adam Ibrahim

Jan 3, 2016

Anthony went beyond out of his way to make sure that we were happy with both of our new infinity purchases!

QX60 Awesomeness

Jan 3, 2016

We were just browsing the inventory at Autonation Infiniti in Tustin and ended up buying a fantastic car! David Mohammad showed us the cars available and gave us a thorough explanation of all the features. He was very patient and helpful over the course of a few days for the deal to be completed. David went out of his way to find the car that was the one for us. He was always attentive in person and on the phone. We nevere felt pressured or uncomfortable during the buying process at Autonation while working with David. We traded-in our car for a fair price and left with a brand new Infiniti that we love. David and the managers at Autonation made this a great experience and we are extremely happy to have our new Infiniti!

Sammy J

Dec 29, 2015

Leased a new Q50x, and got a great deal. Anthony and Edgar were both a huge help and I could not believe the price! It was a great experience and the second car I got from them. They have continued to earn my repeat business.

Miranda B

Dec 28, 2015

I can't comment on what it's like to lease or purchase a car for personal use ... but as a 5-time business renter, I can tell you it's frustrating. My experience in mid-December was typical:- I had to tell them what kinds of documents I'd need.- They didn't understand what a corporate agreement was, and didn't understand the borrowing resolution, requiring an additional set of work.- On the Sunday I came in, despite an appointment & promise I'd be out quickly, after 2+ hours (and having emailed all the documents ahead of time), they still couldn't complete the deal. I had to take the car away as a "loaner" and then the salesperson came to my house (that was decent, anyway) to finally complete the signing. They still had to bother my home office.- The finance manager I dealt with was condescending (despite the fact that I knew more about the corporate agreements than he did), and made it seem like I should know where to sign when he didn't even bother to explain where or what I was being shown.- The finance manager spent time trying to upsell things from oil change to tire rotations, and when told I wasn't interested, acted as though I was an idiot. Hey buddy ... who's paying your salary through the purchase?Oh ... the on-line info? Completely unreliable and useless in terms of doing anything other than generating leads for AutoNation. The car I "built" (red, various features, 2016) got a response for a white, 2015, with none of the features I wanted.Trying to book service online? I've done it twice ...each time it's required a PHONE CALL to the shop to confirm that they'd a) have a loaner vehicle for me; b) be able to do the appointment in the time frame I asked about. They don't read the "special comments" section and don't respond by phone or email. That means you will spend time online, only to waste time with a call later. It's the 21st century ... customers don't want to waste time with calls.

ArmenAND

Dec 26, 2015

It was really easy and smooth deal , which fully meet my expectations!

Iris Tritten

Dec 26, 2015

Since we step into.the dealership , everything was excellent , especially our sales person Joseph

JM in Orange

Dec 22, 2015

I bought a beautiful Infinity QX60. My salesman Anthony Le was great and very knowledgeable, as was Sepand Nossiri. I am very happy with my purchase and experience with this dealer.

TBD

Dec 17, 2015

Waited 5 months for delivery. Daren & Tony & Anne are people of their word. Good people. Would go back and would recommend the two of them

Bernardo

Dec 17, 2015

Overall great deal, very personal, attentive!! Thanks

Efren Bautista

Dec 15, 2015

Ken got me the best deal I could find anywhere! I didn't even have to haggle the price, first offer sheet was what we agreed on! and I know cause I've tried 4 different other infiniti dealers! Great Job Ken!

JJ

Dec 15, 2015

we have been coming here several times in the past few month just to test drive different cars. our sales lady is Tehsin very helpful and friendly. we knew we would buy a car from her, just need to decide which one. we finally got the QX50 and very happy with the car. We have purchased cars here before and the service department is excellent. Very highly recommended.

Abby Kahn

Dec 8, 2015

I just moved to California, my car needed servicing. The gentleman couldn't have been more personable, very professional, kept be advised as to the time frame my vehicle would be ready as well as explained in detail just what my vehicle needed.I couldn't be more pleased as well as comfortable with this Infiniti dealership. I will continue to use them and of course hopefully when my lease is up purchase another vehicle from them.BTYW their location is just perfect.

Navidad Ruiz

Dec 7, 2015

Great experience! Friendly and wonderful customer service.

Go Broncos!

Dec 6, 2015

We didn't plan on leasing a vehicle, but the folks at Tustin Infiniti were very professional and helpful. No pressure, and very patient. We got a great price for an even better car. Definitely recommend them to anyone in the market for a luxury car.

Jaison

Dec 4, 2015

Great place to shop for car. My experience with Autonation is really good.

Madeline Shirts

Dec 2, 2015

Our knowledgable salesman, Nick Rawson, made the process great. He knew that car inside and out. He's made himself available to us to help us understand our new car.Everyone was extremely professional. These are fine people to do business with

jenimace

Nov 29, 2015

Stopped by to see a QX60. Wasn't really expecting to take home one but I did, thanks to Tehsin! Great customer service. And I love my new car!! Couldn't ask for more. :)

Umer Habib

Nov 27, 2015

I do not have to shop around, visited the very first dealer and got satisfied with deal and service.

Keinan Sharif

Nov 27, 2015

Great experience with Jordan Taulau! Love the car but the experience is what made the deal happen on my first visit. Definitely recommend Jordan as he listens to your needs and works hard with his management with the price you are comfortable with.

Ana Launes

Nov 26, 2015

It was very nice to have the ability to walk through all the cars in the lot and be able to understand the value for money of each of the offers.The agent was extremelly helpful and explain all the technical and financial details in an easy and practical way.The result was the purchase of a QX60 and a great experience!

James Bertolino

Nov 24, 2015

I loved the fact that it was basically ready with only the finishing touches to the deal which always need to worked out in the end. I would rate the service 1st class.

D koehly

Nov 23, 2015

Fabulous service and friendly staff! Would recommend Autonation Tustin Infiniti to all of my friends and family.

Rebecca Abergel

Nov 16, 2015

I have been looking for a Q 50 for about a month after turning in my G 37 back in September. The specific Q I wanted only existed at a few dealerships and kept getting the run around at different dealers. "we can't get the car, please give us another week, etc etc"Finally after a month I contacted Tustin Infiniti. I wish I did earlier! I spoke to Chris and Albert and they were awesome! Literally found my car and did a dealer trade and matched the quotes I got else where. Was in my car within about 30 hours and LOVE driving it! I got a q 50 sport and its a great car. They have called twice to follow up and it shows their dedication to their customers!! Will highly recommend them in the future

Ramiro carasa

Nov 13, 2015

Sales person Albert Munoz was very helpful and patient with me while I was trying to lease my first car. I had a great experience with him and if it wasn't for him i would have gone to another dealer. Thanks Albert

Jeff Lawrence

Oct 27, 2015

Joseph Satarzadeh provide exceptional sales overview, details on my 2015 Q70L Infinity vehicle. Made a offer that was too difficult to pass up. As a sales person myself, I understand the interaction between a salesperson and a potential client. Reads people very well and made the buying experience very pleasurable. I certainly would highly recommend Joseph and the AutoNation Infinity Tustin team to anyone.

H Y

Oct 27, 2015

I am pleased to work with Albert on new car. He was the most honest salesperson I have ever seen,

Art Perrone

Oct 23, 2015

from the initial introduction to the test drive to final handshake after the deal was done , I couldn't have asked for a more professional, couterous and enjoyable car buying experience

Skip Hines

Oct 22, 2015

Great service. Sweet people. Fast turnaround. Always friendly. Positive experience.

Leo Sanchez

Oct 17, 2015

Well Anthony was a great sales person and very knowledgable of the q50 which I liked the GM A rude guy didn't even thank me for buying the car I guess he's isn't make any money on that deal that's why he was a total jerk and I felt uncomfortable! With him

Kevin Cao

Oct 14, 2015

I was shopping for the QX50 few days ago. I went to couple of the infiniti dealers and i wasn't satisfied with the price they offered me. I was gonna gave up on looking for infiniti. My wife told me to look for one more, which was AUTONATION INFINITI TUSTIN. We went there, Chris Johnson was the one who got me an extremeeeeeeely good deal. I couldn't believe what i've got from this guy. It was a total surprise when i went pick up my car the next day. I really thank you for Chris for the great service, cheap price. The price that i got from Chris, no body out there could do it. You gotta look for Chris if you are really looking for infiniti. A lot of people buying car would spend hours with the sales negotiating price back and forth, i was only there for 15 minutes and i got the cheapest deal. Chris Johnson is very polite and he cares his customer so much. I even added another $500 bucks on the price i got from them just because i've experienced a great service from Chris. Very impressive experience. Thank you for AUTO NATION INFINITI TUSTIN.

Jacqueline Jones

Oct 13, 2015

Wow I had the best experience in buying a car at auto nation Infiniti. My husband and I have never enjoyed buying a car before. I want to thank Jordan Taulau for being a awesome sales person. I love my Ruby red Infiniti I have gotten so many people saying I love your car. I recommend this dealer to anyone.

Marshall

Oct 12, 2015

Obviously car buying is not supposed to be "fun", however I had a very professional and no hassle experience buying a USED Honda Odyssey and trading in my old Toyota Sienna. Gil Navarro was the sales person. I originally viewed the car and test drove it. Then went home and we exchanged some emails, and negotiated a bit. But at the end of the day, it was a good price, a good exchange, and more than fair value for my trade in.

Merrill

Oct 11, 2015

Visited three times. Bought a Q70L with the Touring & Tech packages on third visit. Overall experience was very nice. No pressure. Fair price.

Phil Adam

Oct 5, 2015

Mellisa called me to let me know I was due for an oil change which had come on the car warning the day before. She also let me know that they were running a special price.The car was done and washed in less than an hour.

Eric O

Oct 5, 2015

This place is great place to have your car serviced. When I buy a new car I will most likly buy it here.

Susan Pugach

Oct 3, 2015

It was a pleasure to work with Chris Johnson and the Tustin Infiniti management team to buy my new Infiniti Q50. I am so happy with my new car and appreciate your professionalism, no pressure, and quick service. Made buying a car a totally positive experience for me.Thank you,Susan Pugach

Theresa d

Oct 2, 2015

My car was inoperable, Tustin Infinity had it up and running in about an hour

Rehan Zaffar

Oct 1, 2015

Kristina was wonderful. She provided excellent service and we loved the personal touch.

David and sheila st. Clair

Sep 26, 2015

Joseph our salesman was very professional and very knowledgable about the car that we purchased. It was first class service from Joseph to the finace dept to Darin! Thank you all for the first class experience!!!

MV QX60

Sep 25, 2015

I worked solely with Jordan T the internet sales manager, he was extremely responsive and a complete straight shooter. I already sent over another friend to buy from him because he was so easy to work with.

Jason

Sep 24, 2015

It was great. I did not even ask for a loaner car and I got one.

Ethan

Sep 21, 2015

I walked into the dealership at 9pm and left at 1030pm with a brand new Q50. I worked with Christopher Johnson and he was very accommodating and helpful with the purchase.

Karen West

Sep 19, 2015

I was here for my little cars yearly check up, as always the service department was great. Guillermo Pineda took care of everything. Also bought some new mats for my car they were great and very helpful as always. Went to Nick to extend my warranty, he is great also. One of the reasons bought my car is your service department. They all deserve a raise and bonus check. They are the ones keeping your customers happy and for the past 5-7 years have heard this from other Infinity owners down here.

Tania

Sep 16, 2015

Went in to get an oil change along with tire rotation.

Dick Van De pLasch

Sep 11, 2015

You guys are the "best" & I would recommend you to my friends

Pablo Martinez

Sep 9, 2015

Jordan made sure that I didn't leave the dealership without being completely satisfied. I will be recommending Jordan to some friends that are in the market to buy a vehicle.

Kathy

Aug 28, 2015

We had an appointment with Jose Martinez, but had to wait a solid 30-40 mins getting a hold of him. Finally we got transferred to a sales person, Jordan and he took care of us all the way until the rainy end.Other than the initial wait and some typos on the paperwork, it was a good experience for us and would recommend this dealership to friends and family.

Happy Customer

Aug 25, 2015

Pleasant experience. Ken is very knowledgeable about his products and treats his customers with respect and integrity.

Bernardo Ainza

Aug 18, 2015

The repair work and service were excellent. The service representative was informative, friendly and answered all my questions. I intent to continue having my vehicles serviced at this dealership and I would highly recommend it to my family and friends.

yang cheng

Jul 28, 2015

very good. Gilbert Navarro is straightforward and easy to deal with.

Jeremy

Jul 10, 2015

Purchased a 2014 Kia Sorento LX. Had a wonderful experience with Siamek and Darin. I would highly recommend this dealership!

George

Jul 7, 2015

This was the best car buying experience my wife or I ever had - 6 leased cars and 1 purchased - ever! This dealership was a class act. The salesperson, Jordan Taulau - out of this world. I have never enjoyed purchasing a car more. We used to be loyal BMW & Lexus customers, respectively. Infiniti has replaced them both, and I would prefer to do all my business with this dealership, and Jordan, as long as I possibly can. Save yourself the hassle, the haggling, and the sleazy sales tactics of 99% of car dealerships. Go here, go to Jordan. Quick, easy, honest, bottom line pricing. Couldn't be happier!

Mirtha

Jul 7, 2015

Best dealership I have ever purchased a vehicle from!!!!!! I purchased the 2015 Q50 what a great car! It has everything I was looking and more! But the best part of my experience was Joseph Satarzadeh , he was knowledgeable ,professional, and not pushy. He made it so easy for me. I also want to to say that Nick in finance was also just as awesome! This dealership has the best customer service skills I have ever seen!

Jeremy

Jul 6, 2015

Very helpful, very considerate. Extremely patient, given the late hour.

Golffan

Jul 6, 2015

Jordan was professional and took effort to make sure I had a great experience leasing my Q50.

Andrea

Jul 4, 2015

Avoid this place! Please buy your car anywhere but here. Literally the worst experience I've ever had dealing the service dept. They promise you the world while buying the car but once you sign the dotted line, forget it. I'll skip half of the things they dropped the ball on but my biggest issue with these guys was the fact that when I came back to them for my permaguard (a two hour drive) they completely ignored every single service request I had discussed with them. The oil light has been on since I bought it and was never fixed. The broken visor was never fixed and the tail license plate bracket had completely fallen off when I drove it off the lot and asked them to adhere it better and that wasn't touched. The sales manager was dismissive and condescending to me the whole time. Fought not to give me the loaner I was absolutely promised while I waited the 5 hour process. Finally after over an hour waiting I was able to get one and finally go eat something. Then the most important part of my whole trip back there was to swap my old stereo and put it in my new car which they completely destroyed. Broke the microphone and didn't return a piece I needed for best buy to properly secure my bass resulting in me coming back and then having to make yet another appt for BB to install it again. The only redeeming thing about this place was Jordan and Matt who tried their best to help when everyone seemed to just not care at all. The whole experience was just painful.

Justin

Jun 10, 2015

Everything went according to plan and there were no issues with the purchase of my new car.

Dragos

Jun 3, 2015

I found a used Miata at this dealership. In working with the sale folks, they were receptive to adjusting the price if I found something that was non-factory (the car had a cold air intake, "interesting" wheels, and an intermittently working radio). They performed a oil change, coolant change and full inspection before putting the vehicle for sale, and it showed. It was in good condition. The buying process was easy and relaxed, definitely better than some experiences in the past. I've had the car for about a week now and can't be more happen with it and the whole experience. Thanks again Sam and Jordan.

Carlos Dino S. Galan

May 27, 2015

Only negative is after the purchase, I have trying to get a hold of anyone who would help direct me when making a payment or who to make the payment to.

Sam G37 6MT

May 23, 2015

For over a month, I researched the G37 Coupe. I narrowed it down to a specific model and trim. The 2012 Blue Slate Infiniti G37 Sport Coupe with a 6-Speed Manual Transmission. This car is RARE. This dealership was selling one of the two models in the US with these specs. The other was in Florida, so that was out of the question. Yet, I wanted to make sure I was getting a great car and didn't want to "settle."After researching this particular model, prices, packages, etc, I finally came up with a list of questions. Other dealers at different dealerships were either pressuring to purchase/finance/lease the Q60, buy a different used car, or whatever else would put their dealership on top. When I called the dealership, I spoke to Sam Parker. He was very informative and answer all my questions with ease. In addition, he offered additional information about buying used cars (in general) that other dealers generally do not disclose because it will hurt their profit from the sale. I was very comfortable speaking to him and agreed to drive 60 miles in 2 hours of traffic to come in and see the car that Saturday.When I visited the dealership I was not bombarded with a squad of salesmen trying to get me to finance a brand new Infiniti or lease a Q60. Instead, Sam greeted me and politely set me up with another sales rep as he was with another customer. In the few minutes that I waited, I checked out the lobby. The dealership was not crowded for a Saturday afternoon. They offered Seattle's Best and Starbucks coffee with doughnuts, pastries, cookies and apple fritters (love this stuff). The dealership was very clean and friendly.The sales rep brought me straight to the G37 I was interested in. Unfortunately, I have to take away 1 star because the sales rep wasn't very knowledgeable about this model and the previous owner. The sales rep let me take my time to examine the car and didn't pressure. The test drive was great, as expected, and the car was in excellent condition. I knew I wanted this car.The negotiations went well and so did the buying process. The dealer was humble about the loan I would receive from my credit union. In addition, they did not pressure me to purchase extended warranties or maintenance plans. Sam Parker was able to meet me very close to my price, which I am very grateful for. I signed the papers and agreed to pick up the car following a third party used car inspection. The inspection results came as expected. The car was in excellent condition, and nothing other than the tires treading at 50% depth (I did expect this when I inspected the car).Now here is the best part about the dealership that put them at 5 stars, and would definitely have me returning to the dealership for my next car (if available) and recommend others. The dealership was willing to hold onto the car for a week until I could drive out there again. Still, driving the 60 miles was no joke the first time. Fortunately, Sam Parker drove the car out to Sherman Oaks, himself, and drop off the car. In addition he filled up the tank and gave the car a car wash. This was over the top. Hands down the best first time used car purchase experience I ever had.

Soo

Apr 28, 2015

All staff were nice and helpful.Since I have two children, it always to help when facility have a kids room or play room.

OCELLO

Apr 21, 2015

I can't begin to share how happy I am with my new Infiniti! As a woman, I had never shopped on my own for a car; I had always brought a man along for fear of getting 'caught' in the sales process. I visited my local Infiniti dealership as my first stop in my new car shopping adventure, and I knew within 5 minutes of speaking with my salesperson that I had come to the right place. From the introduction to when I was handed the keys to my beautiful new car, the gentlemen at the dealership were respectful and incredibly helpful. My salesperson was right when he said in conclusion, 'Welcome to your new life!' In the few weeks since I purchased my car, every time I drive somewhere, I feel a sense of independence, confidence, and beauty that I that know will take me far in my life.

Dan & Laura S.

Apr 11, 2015

My wife and I were looking fror a Certified used car. Never thought of looking at an Infiniti but we parked in front of the dealer and typically wandered onto the lot. Feeling no pressure from any sales person we looked at a couple vehicles then a sales person approached us, He introduced himself as Ryan. He asked what we were interested in and pointed us to a few models we might like. Ryan was polite, knowledgeable and never pressured us into something we really didn't want or was out of our price range. We took a test drive and decided we needed to think about it overnight. We returned the next morning for one more test drive. An hour and a half later we drove off with the car of our dreams. Thanks Ryan and Infiniti for a stress free experience.

Kendra lea

Apr 9, 2015

Excellent experience great customer service both times

Stanford Nygad

Apr 8, 2015

My experience was easy going, helpful, and no pressure. The dealership and the sales experience was pleasant. It was my 4th lease of a new Infiniti.Great car..Great people!!

MGC

Apr 7, 2015

The entire staff was fantastic. Everyone participated, not just the first salesman. It really felt like I was being taken care of by a team that was set on providing the best car buying experience.

matthew garzon

Apr 4, 2015

Siamak Badiee gave truly exeptional custumer service I will recommend everyone to come ask for him

Mike

Apr 3, 2015

AVOID THIS DEALERSHIPI purchased a vehicle with just 1,000 miles from them completely over the internet and via notary. The purchase process went smoothly, but post purchase Ive run into a number of issues, most importantly Ive been unable to register my vehicle after 6 weeks!-Have been unable to get a copy of the title and the dealership has been unwilling to help in any way. Details of all my attempts are below.-Was told that since the vehicle was a demo and never titled, that the factory warranty would start once I took possession. This was not true and Infiniti corporate confirmed that I lost a full year of warranty.-I paid for an independent inspector to look at the vehicle and it checked out well. Only had 2 scratches which were less than an inch in length (photos were included with the inspection). Upon receiving the vehicle, I discovered that the dealer had completed an awful touch up job that looks many times worse than a scratch. Overspray extends over a foot wide for a one inch scratch and there is no blending or metallic flake in it. I never asked for the touch up and they only made things worse.Title: I've made 5 trips to the County Tax Office and have yet to be successful. The office is asking for a copy of the title. I talked with Bank of America, who we financed through (via their finance office), and they provided me a copy of the print out which says that its titled in my name with them as the lien holder. It's a report though, not a title since California does electronic titles. I took this along with letters from B of A stating that they financed the vehicle and permission to register it, but that was not good enough. They are still persisting that I have a copy of the title. B of A is now requesting a paper title from California to be printed and mailed. This will take 4-6 weeks more which means I wont have the vehicle registered for a full 3 months. This is costing me additional funds to extend the temporary tags, in addition to my lost time. From talking to the tax office, they instructed that the dealer should be able to provide me with a copy of their title paperwork. I have been unsuccessful with getting anyone at the dealer to call me back. During my last visit to the tax office, they called the dealership and was given the number of the person that does all the titles for multiple Autonation dealerships, Lee O'Neal (I think that was her name, hard to hear her name on the voicemail) 949-585-6816. After multiple voicemails over the last 10 days, she still has not returned my calls. I also tried their finance department and talked to Nicolas. He seemed very helpful on the phone and promised a call back, but I have not heard from him.As a last attempt I left a voicemail with Cory Blackwell, the GM for Tustin Infiniti. Continuing this same theme, he too never called me back. It seems that they are eager to sell you a $50,000 car but as soon as you take possession its no longer in their interest to help you.This is my third Infiniti Ive purchased in the last 5 years and I can definitely tell you that I will never go through Tustin Infiniti again.

Ruby C

Mar 28, 2015

I leased an infinity Q40 and my sales representative was Jordan at the infinity dealer in Tustin ca. He was by far the nicest and most respectful associate I have ever met. He was honest and extremely helpful. I will definitely be coming back :)

Francis Y.

Mar 25, 2015

I first stopped at this dealership on a Wednesday night. There were sales people around, but they were just talking to each other and totally did not pay attention to potential customers in the used car lot. I almost wrote this dealership off at that point. Then I returned on Saturday in the day time and ended up buying a car there. I had a good experience at this dealership after all. The used car selection was plenty. The sales person Stephen Mann was polite, friendly, motivated and helpful. No pressure at all. When I thought I ran out of options and felt a bit disappointed, Stephen did additional research and found me the car (2012 G37) at a fair price that met my budget and overall requirements. The negotiation and financing approval was swift and no haggling. Automation offers a 3-day no question asked return policy, that's unheard of, but a real nice policy. It sort of tells me that they are confident in customers' positive purchasing experience. They also offer a 60-day limited mechanical warranty on the used cars. That is another confidence builder. Overall, I would recommend Autonation Infiniti in Tustin.

alan dyer

Mar 24, 2015

Stephen Mann and the team at Autonation Tustin Infiniti are the BEST. They are very professional. They worked out such a good deal that I could not say NO, highly recommended !

Shante

Mar 24, 2015

The whole team at AutoNation Infiniti is amazing. I love my car. They made my car buying experience smooth and easy

Lizabeth Kirk

Mar 18, 2015

I had an accident that totaled my vehicle so I needed a car. I found a vehicle on the internet and through the website a message was sent to the dealership. My salesman, Gilbert Navarro, emailed me that same day and we set an appointment for the next day. Since I did not have a car, Gil drove from Tustin to Pomona to pick me up, and had I not been able to take the car that day, would have driven me home. Everyone at the dealership was very helpful and they were all very friendly. I was able to drive the car home and have had no problems. It was the car I wanted that I could not get at the other dealerships I went to.

Ken Fischer

Mar 17, 2015

Too long to check-out of financingSalesman was really nice, knowledgeable, and helpful!

msn

Mar 17, 2015

i recently purchased A QX80 from Infiniti Tustin. This was the second car I purchased from this dealership. Everyone I interacted with (salesman, finance staff, manager,) were exceptionally professional,and knowledgeable, I love the car and the buying experience ensures that I will return for a third time.

Randy R

Mar 4, 2015

Very professional and efficient.They met my budget price.They got the color and options that I wanted.They were very friendly.

James Rosenkranz

Mar 3, 2015

The process was very simple. Siamak was very attentive and was never pushy or disinterested. He was a pleasure to work with.

Robert Davis

Feb 25, 2015

Meisam Jashiti, was the kindest sales person I have ever dealt with. He was not pushy in the least. It was the easiest experience in purchasing an automobile I have ever had and I credit that to Meisam.I wish all sales people could be so friendly, kind, knowledgeable and speedy.I will be back and when I am I hope Meisam will be there to greet me once again.

Sherry

Feb 18, 2015

We have always had great experiences at Auto Nation from buying a new car, buying a used car or auto repairs. We like that the sales staff are always helpful, friendly and never pushy.

Frederick Green

Feb 18, 2015

I had conversations about the QX56 O was interested in with Tom Nihan, he was very helpful in giving me information about the car. When I was ready to take a test drive Tom advised me to make an appointment because I was coming from San Diego and he wanted to be able to take his time and show me everything about the car. I ended up giving an offer which they excepted without even seeing the car in person.

Claudia abadia

Feb 16, 2015

So far it's been great, there are a couple little details like placing the license plate frame and a paint-chip repair.that need to be taken care of... The service advisers are a bit uninformed how the vehicles electronics work. Other than that it's very good.

Hani Assi

Feb 14, 2015

My salesperson, Gilbert Navarro, was a pleasant to deal with. He found me the Infiniti I am looking for at the price I had budgeted for and the exterior color i wanted. I recommend this dealership if you are in the market for an INFINITI.

DJ

Feb 12, 2015

They were very helpful and patient in finding the right deal for us

Paul

Feb 10, 2015

I had very good experience shopping at Infiniti Tustin Joseph, Gilbert and Eric were very knowledgeable and has been very helpful along the way. I certainly will recommend them to my friends. Thanks for making my experience so simple and rewarding,

Shelly84

Feb 6, 2015

I came to the AutoNation Infiniti dealership just intending the browse. We were immediately greeted by Jordan Taulau, who was very friendly and after learning what I was looking for in a new car, suggested the QX50 or 70, explaining their differences and letting me look around without making me feel pressured or hovered over. The dealership was clean and well stocked with beverages and drinks for customers. I would highly recommend this dealership and would definitely come back in the future!

Bill

Jan 20, 2015

I recently leased a 2015 Infiniti Q50 Sport. I worked with Tom Nihan, with internet Sales. I had one of the most stress free cat buying experiences I have had. Tom is extremely knowledge about the Infiniti line and found the right car for what I was looking for. I absolutely love the vehicle, the technology and driving aids is amazing. It far exceeds a BMW, Lexus or Mercedes. I am sold on infiniti.

JosephD

Jan 14, 2015

I had been interested in Subaru from their used car selection and their salesman Siamak went out of his way to make sure I left satisfied. They went above and beyond my expectations. Get selection of cars new or used and great customer service

Name

Jan 14, 2015

Likes and why - Gil, salesman. He made it simple and to the point. I knew what my budget was and no reason for difficult or unreasonable negotiations were necessary. Dislikes - No matter how black and white finance is, you don't write an email to your new customer DEMANDING THAT IF YOU DO NOT FOLLOW THEIR DIRECTIONS, AFTER A CERTAIN NUMBER OF FAILED ATTEMPTS IN CONTACT, IT IS FACT THAT IT IS RUDE TO WRITE AN EMAIL TO YOUR CUSTOMER IN THIS FASHION. AS I RECALL, THIS IS CONSIDERED SHOUTING IN THE SMS WORLD. I HAVE YET TO PAY THIS FACILITY A VISIT AND AM NEARLY TERRIFIED OF RUNNING INTO THE PERSON IN FINANCE WHO WROTE IN THIS FASHION. UTTERLY RUDE AND MOST UNACCEPTABLE. TO THE POINT WHERE I REGRET HAVING MADE A PURCHASE AT THIS LOCATION.

Kathy B

Dec 30, 2014

I had the pleasure of delaing w/Sam Park at AutoNation Infiniti of Tustin and Janine Martinez at Schools First Credit Union in Irvine. Both of them were soooo helpful and knowledgeable and made my car buying experience amazing. I am sooooooooo happy w/my beautiful car and am soooooo thankful to both Sam and Janine!!Thanks,Kathy B :)

Bob T.

Dec 25, 2014

Straightforward car buying experience with no deceptive tactics. Salesperson was knowledgeable about the product line and was helpful demonstrating features of the automobile.

Alan D

Dec 2, 2014

Ask for Gilbert. Great to work with on buying a car.

Chao Wang

Oct 7, 2014

Thanks David Askaryar for excellent work.I had a good shopping experience with auto nation.

Todd

Sep 30, 2014

I just recently purchased my second car from Tustin Infiniti. This time I purchased a 2014 Q50, and Joseph Satarzadeh was my sales guy. He made the car buying process from start to Finish great. Not only did he take the time to go through the numbers with me, but showed me every bell and whistle in the car, and made sure I was comfortable with everything before I left the lot. This process started a few months ago while I was trying to sell my other car, and Joseph worked was very patient with me and walked me through the whole process for buying a new car and was very upfront about everything. When it was time to sign on the line, I felt very confident due, to the overall process. I would recommend that you go to Tustin, because they are able to give great deals, that other dealerships were simply not able to do. Also ask for Joseph, he is a standup guy and do you right through your whole buying process!

VJ

Sep 28, 2014

We were shopping for an SUV as we had Costco program we had an appointment with Saimak. We just went to check but thanks to Siamak his excellent help made us purchase the QX 60 with in our budget. Though it was Sunday finance people & Siamak stayed till we had keys in our hand ( around 10pm). We are happy with their excellent service !!!

Chris M

Jun 6, 2014

My wife and I were shopping around for a QX60. We wanted to find a dealership that was honest and straight forward. After speaking with several salesman at various dealerships we came across Tom Nihan. He was diligent, honest but most importantly he delivered on the best quoted price we got from any dealership. Thank you Tom!!!

Michael

Jun 3, 2014

I was surprised to find that my recent purchase of a new car was an extremely pleasant experience. I began by using the internet and staff were able to provide me all the info I needed to compare the cars available. The salespeople were friendly calm and not pushy. They were honest in pricing my trade in and made the negotiations fair and simple. This was a great place to buy a car.

Infiniti Q50

May 28, 2014

Great Experience & great deal. The service was great. I corresponded over email with the salesperson prior to visiting the dealer. We agreed on all the details and once I was at the dealer, it was a fast transaction. They were honest and transparent, which I value.

michael L.

Apr 29, 2014

Dealer agreed to check for version of GPS map and confirmed date by sales rep called on Sunday. When arrived at the dealership, they said they didn't received request from the sales dept. They told me that will call sometimes this week however, i told them I received a phone call from the sales and show them a copy of the agreement, they then try to provide me with mediocre service.

Mike

Mar 31, 2014

The sale was quick and easy. Paperwork took a little long due to the amount of people in that day but the entire staff from Sam, with whom I made first contact, to Daniel, who closed the sale. Very happy with my car and with the service. Since I drove from San Diego, I was relieved that the experience was so easy.

PW

Mar 28, 2014

I recently bought a QX50 and was very happy with the service I received. The financing process went fast and my sales person Tom was very efficient, helpful and friendly. They had to source the vehicle for me and managed to get it to me ahead of schedule. I would most definitely recommend this dealership for excellent customer service!

Ms Buzz

Mar 27, 2014

WENT TO THIS DEALERSHIP SATURDAY JUST TO SEE WHAT WAS THERE. SALES GUYS JOSEPH AND GARY WERE GREAT. THEY SHOWED US AROUND THE LOT, NO PRESSURE. FELL IN LOVE WITH A 2012 RED G37 COUPLE. CAME BACK AND MADE A OFFER ON THE CAR AND THEY MADE IT HAPPEN. I'M SO HAPPY WITH THE SALES AND ALSO THE FINANCE TEAM AT INFINITI TUSTIN. WENT BACK A FEW DAYS LATER AND GARY AND JOSEPH WENT OVER THE ENTIRE CAR TO SHOW ME HOW IT WORKS AND EVEN SYNCED UP MY PHONE AND MUSIC TOO. PARTS DEPARTMENT WAS ALSO VERY NICE TO ME BEING A FIRST TIME INFINITI CUSTOMER. BEST EXPERIENCE WE'VE EVER HAD AT ANY DEALERSHIP!

MarcD.

Mar 25, 2014

AutoNation Infiniti of Tustin was able to make me the best offer on the car I was looking for, with the options I wanted. It was a good buying experience.

Susie S Clark

Mar 25, 2014

Just bought a HOT RED G37 Coupe thanks to Joseph and Gary last weekend!! We started looking Saturday and buy Sunday that red G37 was parked in our garage. Purchase was easy, financing team was GREAT. Deal-ship is a 5 STAR RATING and thanks again to JOSEPH AND GARY what a team. Also went back a few days later and the parts department was so nice to me being a first time INFINITI consumer.

Happy Infiniti Ownr

Feb 17, 2014

My recent puchase was easy, financing process was fast and professional, and my salesman Joseph made the whole experience of purchasing my Infiniti a total 5 star event. The follow up after purchasing has made me realize I am not forgotten once I drive away, and they care about how my car and I are doing! Thanks everyone!

Freda H

Feb 10, 2014

This is my 3rd Infiniti from the Tustin Auto Nation The dealer Joseph Satarzadeh couln"t be nicer or more helpful in choosing the Q50 I have been so pleased with Infiniti cars & this is my 4th one and most of the time I just bring it in for service and have no problems ! So thank you again Tustin Infiniti And especially Joseph for being so helpful!! I love my car!!! Freda H

NewQX80Owner

Jan 31, 2014

Joseph Satarzadeh, Darin Osborn and the rest of the AutoNation Inifinit team were fantastic to deal with. They were professional, friendly and provided excellent service. I would not hesitate to recommend them to family and friends or to get my next vehicle from them.

RonK

Jan 21, 2014

I've been doing business with this location for over 20 years and a total of 7 vehicles. When the original dealership was sold to AutoNation, I was concerned that being run by a large corporation would cause them to lose the excellent, personal service that had been the hallmark. No need to worry - they have remained the best from sales to service and all in between. I just got a new Q50 everything is great. My first hybrid and I'm really enjoying it.

Mike and Karen

Jan 20, 2014

My wife and I were shopping for a new (used) car. The sales tactics used by some of these dealerships were nauseating and my wife was losing faith in the process. We ran into Sam from Tustin Infiniti and he turned out to be a straight shooter. After test driving an EX35 we left the business and had a follow up call by Sam. I called Sam back and told him the price we were looking at. I did not want no go back to the dealership if they were not willing to drop the price-which Sam said they were willing to do. Four hours later we were driving home in a 2010 EX35. The one negative thing we can say is after the filling out the all the paperwork, when we were walking to the vehicle to drive it off the lot, we discovered there was only one (1) key. If we had known this during the process, we might not have purchased the vehicle. Financially, this is an added $300.00 to $400.00 cost. It really bugged my wife to know there was another key to our vehicle somewhere out there. We will be getting a new key as soon as possible.

Veronica P

Jan 11, 2014

Purchased my QX56 and worked with Fred. He made us feel at home! The best sense of humor. Very honest, no BS. Right down to the point. We got what we wanted at the right price! Thanks Fred!

Yinon Barzilai

Dec 31, 2013

Excellent experience. Bought a new QX50. Gilbert went out of his way for us and provided outstanding service.

Qx-80 buyer

Dec 31, 2013

I recently purchase my QX80 from this dealer, my experience with this dealer was excellent and I recommend them to others, I love my Qx-80

EngMajor

Nov 27, 2013

I had a great experience in the purchase of my new Infiniti G37S. I had actually just gone in for a test drive, but I ended up buying. I dealt with Alain Chidiac. He was super nice and not one of those salespeople that swoons in like a vulture to hard-sell you the second you step on the lot. From the test drive to the purchase, it was an all-around surprisingly wonderful experience. Everyone I dealt with was really friendly and upbeat. I always dreaded walking onto a car lot, but they changed my mind, and I would buy from them again in a heart beat. I highly recommend the dealership, and especially Alain.

Youssef M

Oct 3, 2013

Great overall experience. I knew pretty much what vehicle and the features I wanted and shopped it online via email. Hooked up with Juan at Tustin Auto Nation. I negotiated hard on the price via email and by phone and he delivered. Ended up spending about 90 minutes in the dealership to complete the paperwork. No major sales push to upsell anything. What topped it all was the after sale process. Juan and Andy delivered the vehicle to our house and spent about 90 minutes with my wife and I to walk us through all the features of the vehicle - 2013 JX35. This was truly service above and beyond expectations. Look up Juan and he'll take care of you.

Rammer

Jul 5, 2013

I had one of the best experiences I've ever had with a salesperson and his manager, Roman Pitsil and Darin Osborn. Roman was very honest and fair with me and the negotiation process was almost effortless - they not only matched but beat the best deal I could find between 3 other local Infiniti dealerships, and they did it with pleasure. Just great guys to deal with and the whole experience was first class. This was also my 2nd Infiniti purchase, so I can say from experience that these guys have it down.

TOMOYUKI

Jun 24, 2013

I had a great experience!! Sells man was very kindness. At last I got a great used car!!

Michael_J_Patino

May 10, 2013

Being a credit union member, I was referred to Auto Nation. I was investigating a couple models and had a specific price ceiling for money spent. Johan with Car Nation in Fl. referred me to Infinity Tustin for the car that appeared to match my wish list ans also be within my price goal. After visiting two dealerships in the competitive area of InfinityTustin; both which could not supply a vehicle close to my specificatiosn, though it was their brand, I was please to arrive at the lot, have Phil direct me to the car (which was honestly more than I expected after those two disappointing visits to Hyundai dealer), test drive the car and complete the purchase with ease. Phil was attentive to my time schedule and even helped me deliver the car to my residence that evening.I appreciate Auto NAtion and Infinity Tustin. I would definitely recommend that others consider this dealership and the complete Auto Nation car finding program. Michael Patino714-394-8839patinolaatpacbell.net

Shola

May 10, 2013

Found my Infiniti online, gave the dealership a call. Spoke with Aaron Gehlken and told him what time I was gonna be there, upon my arrival he was standing outside waiting for me which I thought was awesome. The service was good and everything was straight to the point. Price was also reasonable :) recommed this dealership to Infiniti lovers out there.

Yost

May 8, 2013

My husband and I appreciated the service and gratitude Trace provided to us. He made us feel valued as buyers!!

Melissa

Apr 11, 2013

Made a deal over the phone which was a great deal to me and when I went to purchase the vehicle he lowered the price by couple hundreds...Not pushy and make my purchase nice a smooth..LOVED THIS PLACE..thank you!! ;)

Jeremiah

Apr 2, 2013

They were very nice down to earth ppl. They really help me get a good deal THEY ARE THE BEST!!

Lou

Mar 28, 2013

Chris, made buying our QX 56 very easy. Will look to buy my next car here.

D. Abbas

Mar 12, 2013

I worked with Larry Merritt at Infiniti Tustin to lease a 2013 Infiniti G37s. Of all of the competitive auto dealers I worked with (VW, BMW, Ford), I found Larry to be the most attuned to my needs in terms of my budget and type of vehicle specifications I was looking for. I would most definitely work with him and Tustin Infiniti in the future! I look forward to working with him on my next vehicle lease or purchase

bgserve

Feb 28, 2013

Best Infiniti price in all of southern california! Easy and hassle-free to do business there. Got the best quote in all of Southern California after doing weeks of research.

wgtap3

Dec 12, 2012

I went in to get a quote on a G37. Xavier was great to work with, no pressure, very knowledgable. I get almost of my car repairs done at this dealership when I am not mystery shopping. Work with Tom K. Never had a bad expierience with Tustin Infiniti, ever. I would highly recommend this dealership to anyone who is interested in buying a car or getting theirs repaired. One time, I took it in and drove off the lot, the battery died and they replaced it for free. Like when does that ever happen! Keep up the good work Infiniti, you have my vote. Only one voice but I'll cheer you on anytime!

aykim86

Oct 18, 2012

Saw decent deal on CPO car at this dealership. Called and asked to speak with internet sales manager and they transferred to Xavier. Right away, I can tell he's an upfront, direct guy which is not true about 99% of this industry. I tell him I'm interested in this car but not for the price listed. He tell me to e-mail him and I do with supporting websites and documents. We agree on a reasonable price for both parties through a total of 3 e-mails. I go in later that night, test drive the car and sign the papers. The only thing that took long was the paperwork which was no fault of anyone but just the process. Drive home with the car that night at 9:45 pm. Best car buying experience ever. I feel like I got a good deal (not fantastic but reasonable, under KBB) and I didn't have to deal with dishonest, shady people. Xavier was very straight forward and honest. I also bought a CPO Toyota from Buena Park Toyota which is also part of the Auto Nation group and had a good experience. I recommend and Infiniti of Tustin.

cmesurf

Aug 22, 2012

1) Delivering the car as promised was missed by three weeks, more than twice as many weeks, work not performed as promised, then want me not to come back to the premises- wow!2) Install wrong color part in $50 plus car, damaged other items while doing work and then wants to blame the factory.There are some great employees work there unfortunately this dealer is off my list.

Touli

Apr 15, 2012

i have been getting my infiniti serviced here for over 4 years now, i live in Los Angeles and still choose to drive my car here to get serviced, Way better customer service than Glendale infiniti

pratt5584

Apr 5, 2012

Jon did everything in his power to get me the deal that I wanted. He was very helpful and friendly. I would buy another car from him in a second. If your going to go to Tustin Infiniti I would recommend that you ask for Jon.

Donnyboy

Mar 31, 2012

Im a resident of Surrey BC, Canada and found a infiniti FX35 on line. After a few emails of questions and negotiating i came to terms with the manager Tom Cruz. He was polite, accurate and helpful with all aspects of the purchase. I did not view the car in person or even speak to anyone on the phone during the entire process. I was comfortable and confident in the abilities. I would strongly suggest anyone to use this dealership!!

BarbaraQX56

Feb 22, 2012

I'm very surprised with the low rating because I was treated like v.i.p., I lease my QX56 and received everything request. Infiniti Tustin gets 2 thumbs up & 5 stars( if anybody is interest in an Infiniti, talk to Tom Cruz, he is the internet manager).Yours truly, A very Happy Infiniti owner

Sassy Sandy

Feb 4, 2012

I recently went to the Tustin Acura dealership to educate myself for my next purchase. Everyone I came in contact with from the sales staff and manager were knowledgable, helpful and my favorite, not pushy! Thanks!

TonyM.

Nov 19, 2011

Horrible experience. They will break whatever was good in your car and ask you to pay fo r the repair of their own damage. Stay away from them and be happy.

romelroxas

Dec 24, 2010

they promise something on the phone and when they have your money they would act like they dont know you,transfer you to different extension. promise to call you back but never did.i am a wholesale dealer and would never recomend infinity to anyone. all they want is your money.

sonny113006

Nov 20, 2010

I had purchased a ex35 at another dealer and had made a bad deal which was no fault but my own. After 6 months I decided to try to get out of it and went back to where I bought it and of course could not make a deal so I began looking on the internet and I found several choices of the car I was looking for at Infiniti Tustin. I sent them a email in the morning and a few hours later was speaking with a salesman named Xavier. I explained my problem to Xavier and informed him to just work the best deal he could for me as I din't want to wheel and deal. One chance what do you have? Not only did he give me a much better price than any one else, but himself and his Manager Darren Osbourne went out of their way to help me!! I had made a bad choice on where I had purchased my EX35 and Darren understood that and went above and beyond the call of duty to make sure I was happy!! If you want a geart price and be treated well and really know that the guys of Infiniti Tustin are doing everything to make sure your happy then buy your car from these guys. I've bought several cars in my years and some from "friends" but never was I more satified with a car purchase. I would recommend Infiniti Tustin to everyone!! They're The best!!!!!! Thank you Darren!!

CLaiz

Oct 25, 2010

I have been bringing my Infiniti G37S 2008 to this dealership. My most recent visit will be my last. I brought my G37S because the muffler was not sounding correctly and the car needed an oil change. The service representative, first told me that I needed their 15,000 mile service, because my car is a lease, and the lease contract requires it. This is a most dishonest statement. Any lease contract requires the vehicle to be properly maintained, but does not necessarily obligate the customer to purchase any particular dealership service package. This practice of lying to the customer that the lease contract requires certain services from the dealership is extremely dishonest and quite probably illegal. I did purchase the 15,000 mile service, at a cost of $480. This is basically a glorified oil change and fluid top-off and very little else, and it is not a good value for the money under any circumstances; you can get the same service minus the throttle body service for under $50 at any mechanic or even at an oil change specialist. When the car was returned to me, it had noticeably diminished power, and stank of burning oil. I called the service manager (Randy), who told me that the oil smell was from replacing the muffler, because they have to use some grease to loosen the muffler bolts, he said it will burn off over time; I accepted this explanation. Then I asked about the throttle body service which was done as part of the 15,000 mile service I purchased at their recommendation and about the reduced power I am experiencing. The Infiniti G37S is a fairly powerful car, and I am being passed on the freeway by Toyota Corollas. Randy said that there should not be anything wrong with my vehicle, that it should be running the same or better than when I brought it in. He said they sprayed the throttle body to make sure the throttle plate doesn't stick. After another four weeks, the car has experienced a complete failure. It starts, but it won't rev-up when I press the gas pedal, and if I put it in gear, there is no power whatsoever. I called Randy again today and he said he assumes no responsibility for anything transpiring with my vehicle and that he doesn't want me to bring it back. I have called the general manager several times and he doesn't return my calls. I strongly advice anyone reading this review to stay away from this establishment; they have no integrity, and the technical ability of their mechanics is dubious at best. This is an example of a dealership that employs scare tactics to try to get customers to buy useless service packages at exorbitant prices, then when the service is done improperly and degrades the car's performance, they assume no responsibility for anything and treat you like dirt.

whitedove

Aug 28, 2010

This dealers estimate for service was way out of line. What turned out to be just a simple adjustment was quoted at many hundreds of dollars. We simply cannot recommend their service department. Polite letters sent to the general manager and service manager went unanswered, so it appears they are not at all interested on investigating a problem and improving their performance.

tonybrew

Aug 5, 2010

bought a car from out of town that i found on autotrader.com. had financing already in place, took 3 weeks to get car. the salesman, sales manager and the finance dept. all performed as if it were their first day on the job. also lied to me about the car not ever been painted on and didn't even get floor mats with a $25K purchase. probably could have sued but i'm hoping to trade shortly and put this chapter behind me. absolutely horrible experience. first time in 30 years of buying cars i bought from out of town and will NEVER do that again.

limacharliewhiskey

Jan 29, 2008

I bought my new G37 in December, and had a wonderful car-buying experience. I dealt with a sales guy named Dave Postmus, and he was very friendly and informative. He was very knowledgable about the car, enough to give me information overload. On the few questions he didn't have an answer to, he was able to ask the service guys and get an answer for me later on.When it came to buying the car, negotiations were friendly throughout, not getting hostile or combative at all, as I've had in some previous experiences. Deal went smoothly, finding an agreeable price about halfway between invoice and MSRP. Considering the G37 has only been out for less than 6 months, I was hoping for, but not expecting, a great deal. Overall, very happy with the car after one month, no problems whatsoever.Finance guy Paul Lerma was very friendly, and made the financing paperwork go pretty smoothly. Was able to get the 2.9% finance special that Infiniti was running in Dec. 2007, so didn't have to do a loan through my bank. They didn't push the service plans that hard on me, as I can always get that later.Only negative thing about the buying experience was that I couldn't find my first color of choice for the G37. I wanted Athens Blue with particular options packages and a manual, and there were none in Southern California. I ended up with the cool Amethyst Graphite color, with the Premium and Nav packages, but didn't want the Technology package nor the rear spoiler, since I like that silver trim piece on the trunk. Of the 40-something G37s on the lot, there was only 1 that matched what I wanted. Several black G37s on their lot.Overall, it was one of the smoothest and best car-buying experiences I've been through. I would easily recommend buying a car at Infiniti of Tustin, and if your sales guy is Dave, I feel confident that he'll make your car-shopping experience a pleasant one like what I experienced.About 2 weeks into owning the car, I ran over a nail, and went back to the dealer to have it patched up. Dropped off the car, walked to Joey's Smokin' BBQ for lunch, and about 1.5 hours later, the car was ready. Everything went smoothly, absolutely no complaints. I plan to do all my servicing for the car at this dealership for the first 3-4 years, even if dealer service prices are higher. If you want to own an Infiniti, might as well pay for the service. If you want to save a few bucks, get an Altima instead.

sal Zamarripa

Sep 16, 2007

I On Saturday, September 15, 2007, I visited the Tustin Infiniti Service Department as my rear tire was flat. A service consultant told me I had to purchase a new tire after visually inspecting it. Here is my complaint: He refused to have the technician take the flat tire apart to show me the inside of the tire it was defective. I want to know what my rights are when it comes to this issue. Upon request, a customer should be allowed to confirm the findings of a service department "consultant" before purchasing a tire. Here are more details about my visit to the Tustin Infiniti Service Department: Another service technician visualized the tire to confirm it was defective. Both of them still refused to help me! I was amazed and shocked at there actions; therefore, I refused to buy the new tire. I told them to have someone install the spare tire only. Later, I walked to the service shop and a second technician kindly took the flat tire apart and showed me the wear and tear. At this point, I agreed to buy the new tire and I became upset the bad customer service I received; I should have bought a Lexus IS250 as the breaks are squeaking.

myungpark

Apr 22, 2004

I took my car in for warranty service...Steve (I think it was), the service manager, had my car checked out...<br>came back saying that my tint was affecting the problem...<br>but instead of charging me $80 for labor...he just went ahead and fixed the problem for me... and gave me my keys with a smile...<br><br>now, I went in there pissed about my car, but came back amazed at what happened... I thought the sales dept make returning customers, but I guess in this case, the service dept did the dirty job...<br>oh and i did NOT buy my car at tustin...i bought it at their rival dealer...but they still took me in as a friend...