Used Cars for Sale at All American Ford Of Hackensack in Hackensack, NJ

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arpus909

Nov 16, 2016

I went o All American Ford in Hackensack to see a 2017 Mustang GT they showed they had in there inventory, after arriving there and speaking to the salesman they discovered they did not had the GT in Inventory, I had priced out the GT on TRUECAR which gave me a rebate of $2,917,. After seen they did not have the GT in Stock i decided to see what they had in Inventory, They Had a 2017 Ecoboost White that i Liked, I Ran it through True Car and it came back with a rebate of $2,484.00- which they said they would honor! On there website the 2017 Ecoboost had a ford rebate of $1,000.00 so my total Rebate with the Truecar added should of been 3,484.00. which they did not give me they gave me a total Rebate of $2,376.00! I noticed after i got home and have been reaching out to them to make things rite, but all they are saying is they are Sorry and they will give me 2 free oil changes... Also I explicitly told them not to RUN MY CREDIT MORE THEN 2 TIMES, As i was already approved by Capital one, I told them Run it through FORD and see if they beat the Rate, which Ford Did, But they ran MY CREDIT 5!!! TIMES WITHOUT MY CONSENT!! On top of this here i am picking up a Brand New 2017 Mustang , Ford Did all the work Manufacturing, designing the car, all The dealer has to do it sale it and deliver it rite... They could not even Clean the car properly, car had some dirt on front passenger seat, and door panels which i pointed out to salesman and asked him to make sure they clean that, well i picked the car at night so i noticed the next day dirt was still there super poor job cleaning a already clean BRAND NEW CAR!! vERY UNSATISFIED WITH THE WHOLE EXPERIENCE!!

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Qays123

Nov 4, 2016

I would like to tell you that hackensack dealership is the worst dealership with money sucker sales people who treat customers very unprofessional . The main reason for this is the internet sales consultant Malenie Camoche . She is absolutely illiterate manerless woman impatient to explain about the payments . I will never go there again

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unhappycustomer

Oct 26, 2016

I went in on a Saturday to purchase a 2017 Explorer Sport. My initial buying experience was very good, i was so happy, that i immediately sent them a friend of mine that was also looking to buy a car, not knowing what's in turn for me. When i saw the DVD entertainment system i purchased is not really what i was expecting nor what i was told i will get, i started having concerns. i got a system that's not synced with the Ford sync system, nor it was installed by ford as initially advised and overall it looks like a rip off and an after-market item. I expressed my dissatisfaction ( i was so upset that i asked to return the car which my wife loves) with the General manager Mr. Joe Fisher. He said he cannot take either the car nor the DVD back and offered me instead to have my car detailed (why would i want that for a leased car?!). I told him i dont need that, and after a heated argument (isnt the customer always right ?!) we agreed to calm down and he promised he will call the next day. Of course he didn't.....nor did he reply to my email i sent him. Side note - If your sales rep. is not knowledgeable enough, and is not familiar with the product nor the installation process, dont have him offer it to the customer, and have the decency to take the item back. Also, don't call it "miss-communication !I thought this could be settled without having to write this review and i really wanted this to work out. (this is not the 3rd or 4th car im getting and never had such a bad experience before, and i had everything from Finance mistakes in the contract, to a custom ordered car being in an accident in the lot -always managed to have the issues resolved) but it seems that here they dont really care, they tell you what you want to hear so that you'll leave them alone. I have three work colleges and some friends that purchased their car from this dealership. If there's one thing i can do about all this (other than going to small court claims) is to do everything in my power to ensure they wont come back to this dealership ever again! If All American Ford in Hackensack thinks that a $2K system is more valuable to them than a potentially 6 returning customers, so be it.

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Lou&Anne

Oct 14, 2016

I purchased a Ford Raptor from All-American Ford. I love the staff at All-American. They make sure your needs are meet and they make you feel like family. John Selman and the entire staff were professional and caring.

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White Gold Ford Escape 2017 Titanium

Oct 13, 2016

I had the pleasure of having Kacie Arochas as the salesperson who gave me the best possible experience in buying our new 2017 Escape. When I came into the dealership, I wasn't intending on buying a vehicle that day, but after taking a test drive and her working with me on the price and features I ended up buying my dream car. And with her help I ended up buying the right car, right color, and right deal for me and yet I felt like she game me the space I needed to think about it. I would strongly recommend Kacie as someone you could easily work with to have the best car buying experience possible. I sort of wish I could buy another vehicle from her but I already have 2 Fold Escapes. Just do want to say thank you Kacie once again.

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Cuberome

Sep 30, 2016

I had a great experience with my salesman Tom and management. They pretty much did what they had to do to make the deal happen. Thanks

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Ellie

Sep 19, 2016

I just bought a 2014 Explorer. Vivian Zarate , Internet Sales Manager, made the entire process simple. She is an awesome advocate! I had a relatively new salesperson, Vivian walked me through everything. She is very knowledgeable and reassuring.

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thekehe

Sep 9, 2016

I just bought my 2016 Ford Focus ST two weeks ago from All American Ford of Hackensack. The overall buying experience was such a pleasant one that I would highly recommend it to friends, family, or anyone, without reservation. One day, around 8:30 PM, I clicked on several dealerships in the area while I was browsing Ford's website, looking for a Focus ST. To my surprise, within 5 minutes (I'm not exaggerating), the phone rang. On the other end, was Eric Katsman, the online person of All American Ford. I told him that it was nice to get a response so quickly, I wasn't really expecting any call at this hour, to which Eric said they were open till 9:00 PM. Good first impression!During the next few days, I exchanged e-mails with Eric on the specific of my car search, and he was always prompt in his reply. Eventually, I took upon on Eric's offer to go in and talk to someone. This was when I met Steve Martino, the sales person. Steve was quite knowledgeable in the Ford lineup (believe me, I've come across plenty of car sales persons out there who don't know their own products well). Steve had to be the most patient car sales person I have met. I was very specific in the color and option of the car I wanted. Steve patiently sat with me and searched all the inventories local and not so local. He came up with a few close ones, but no exact match. In the end, he apologetically shrugged his shoulders, "sorry, I tried". "What???!!! That's it??? Am I hearing him right?" I thought to myself, "He's actually not even trying to pressure me into buying one of the cars from the inventory, and let me walk away without a sale?" This was soooo contrary to the car sales tactics I often heard about not letting the customer walk away from a potential sale as the chances of his return is often low. A big pleasant surprise in the no-pressure buying experience that scored big with me!So out of the door I went, feeling pretty good about the experience so far, but without a car. A week later, I received a call from Steve. He has located a car for me, in the exact color and option I wanted! Well, not so exact... The car came equipped with summer tires, but I wanted one with the all-season tire option. Not a problem for All American Ford. They went out of their way and replaced the summer tires with all-seasons in the dealership at no additional cost. What service! So, in I went for the second time, and closed the deal. I was offered a good discount off the MSRP, plus a great trade-in value for my old car, topped off with the Ford incentives, all of which kept my monthly payment low. A really good deal. My good experience didn't just end with me driving the car off the dealership lot. A week later, I received a refund check for $100 from All American Ford. The check was for the adjustment for difference in DMV new vehicle registration fees. Part of the price I had paid included the DMV fee for new plates. But when we did the paperwork, I opted to keep my old plates (I live in NY, don't like the new yellow plates) which cost less to register. They could've just kept the difference and I probably wouldn't even have noticed. You've got to appreciate their honesty! A rare quality in these days.

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Syed

Aug 19, 2016

This dealership is a fraud. On Feb 25 2015 they sold us a Certified Pre Owned 2014 Ford expedition that they brought over from their sister dealership All American Ford of Paramus. Our salesman was Steve Martino, we walked out the dealership with peace of mind that the car was a CPO and had powertrain warranty till 100K miles if anything major was to go wrong, boy were we wrong. A week a half ago with 83k miles on the car the engine started making a knocking noise, we took it to a ford dealer in south jersey who told us that the car needs a new engine and we would need to pay for it as there was no Certified Pre Owned warranty on the car. We were dumbfounded and called Ford North America who told us that the CPO warranty was cancelled by the dealership after the car was sold to us and there was no longer any CPO warranty on the car. They advised us to take the car to the selling dealer. We took the car to All American Ford asking for answers as we had the paperwork showing the car was CPO when they sold it to us. After keeping the car for a week and Steve called me to tell us since we had livery plates on the car the CPO has been cancelled, we called Ford North America again and were told by John the Certified Pre Owned Manager at Ford North America that livery plates do not effect the Certified Pre Owned status of the car and his records show the CPO warranty cancelled by All American Ford after it was sold to us. I called Steve back with the information given to me by Ford North America who backtracked on his previous statement and transferred me to Joe Fischer the General Manager. Mr Fischer was very hostile on the phone and kept asking for oil change receipts from a ford dealership, when I asked him a simple question if my car was CPO he refused to answer me and after getting loud at me hung up the phone on me telling me I can do whatever i want as there is no proof that the car was sold as CPO, whereas there actually is. A couple of hours later Mr Allen from the service department called me and told me the car was not CPO and he could offer me a discounted price of 8 thousand dollars to install a new engine. The is pathetic from a dealer that claims to be one of the biggest ford dealers in north new jersey. Not only did they commit a fraud by selling a non CPO car to us as a CPO but are refusing to take responsibility and to rub salt on our wounds asking for another 8 thousand dollars to fix the car which should already have been in warranty. Needless to say we have all the proof and paperwork and we will be taking this up with our lawyer, the department of consumer affairs, Ford North America and better business bureau as nobody deserves to be cheated like these by dealers like All American Ford. Buyers be extremely beware!!

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Michael Hartman

Aug 19, 2016

I called dealership Monday 8/15/16 to bring my 2004 Ford Freestar in for a recall repair. i was available any time during the week. I was told to bring it in Wed. morning 9am. I brought it in at 9, signed paperwork and was asked if i would be waiting for repair to be done. I responded no that i would come back later that day after the repair was done. I was called at 4:30 pm that day and was told the van was not even looked at and they were very busy. I was not happy. The rep then told me that they have had cars there for days that have not even been looked at. Information i would have loved to know before i went there. Left the van overnight and called 11:30 am to see if it would be done and was told they would not get to it. I went and picked up my van with no work done. Thanks for nothing ALL American Ford. All could have been avoided if i was told it would take days to be done and not a couple of hours.

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Jasmin Smith

Aug 13, 2016

I just purchased a 2017 Ford Fusion and I love it! The sales team there went above and beyond to make my experience a great one! Thank you so much!

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Indar

Aug 12, 2016

Sales Agent was very good at getting me want I wanted Scale from 1 to 10 I will give 10

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Natalie

Aug 12, 2016

The effort put forth by sales staff to assist with financing and correct vehicle being purchased was phenomenal. Once the vehicle was purchased and prior to leaving dealership, an instructional car tutorial was given.

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Pedro

Aug 10, 2016

I purchased a Ford Explorer at all American ford in Hackensack and my car buying experience has never been smothered this is my first ford thank god my sales person HD took the time to explain all options on the vehicle both he and Maleni made this experience the best one ever from the phone to sales floor and not to mention the manager Nelson who made me feel more confident about this purchase. Will recommend this dealership to anyone. Thank you all American ford you have a costumer for life!

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Justin

Jul 12, 2016

After dealing with my local Ford dealer here in Jersey City I felt frustrated and more p*ssed off than ever. I was being pressured into a truck $15,000 more than what I bargained for and with options that were useless for my needs.I gave All American Ford in Hackensack a shot just to see if all dealerships were the same. The answer is no, my service from the first phone call to the end of the deal was top notch. Brian and Steve were a tremendous help to me when it came to finding the right truck for my personal and business needs. Even with a few hiccups we were able to find a great compromise that suited both ends of the deal. Both team members were helpful, honest, and more concerned with getting me the right truck, rather than a more expensive truck with nonsense that I didn't need or want.Communication was on point and direct we weren't wasting any time on either end and that's what I respect the most. Our deal was honest, quick, and directly to the point. Couldn't be happier with my experience here. I just wish now that I didn't waste so much time at the other dealerships in the area.

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12345

Jul 1, 2016

My service and them solving the problem with my sensor is why I have purchased 3 Ford Explorers.They were excellent. But they need to improve on the coffee!!!(lol)

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DavidDoblack

Jun 29, 2016

On June 28, 2016, I went for my recall service and again I had the pleasure to deal with Service AdvisorKenneth Whyte, Ken goes above and beyond his duties to satisfy a customer.

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Diana

Jun 27, 2016

The wait was not as long as I anticipated. The service manager assured me that someone would be available by 8 am to assist me.

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Daniel

Jun 26, 2016

Jason at All American Ford was extremely helpful and kept me informed while my car was being serviced! Thanks Jason, and thanks All American Ford!

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Melissa

Jun 25, 2016

Jason and rich in the service department are excellent. Honest and genuine. Explain everything and give their own opinion if it was their car.

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stephanie.mariee

Jun 22, 2016

My dad has been coming to All American Ford for years! And he always deals with JJ Petrillo. Well my dad took me here to trade in my lease, and after meeting JJ I already felt 100% comfortable! He treats you like family. And we left with my brand new car the same night. I love JJ! He was so helpful and answered all my questions and dealt with all my concerns. He helped me find the best car and the best payments that were right for me, especially since I just graduated college and started my first big job! JJ is awesome! And i'll definitely be dealing with him from now on!

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Miguel

Jun 17, 2016

Very friendly and willing to work with you on the numbers makes you feel very comfortable and no pressure I would definitely recommend people to All American Ford

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Marc

Jun 10, 2016

The sale was quick and easy. I was explained everything and all went smooth. Have been with All Ameican 17 years

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Koby

Jun 9, 2016

Had Ken Whyte as my service rep. Ken is great in how he explains everything and gives you confidence that he has your interests in mind.Exemplary employee.

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Cernal

Jun 5, 2016

The personal attention given by my agent Larry Rubin in order to find me the best deal was very nice. Mr. Rubin was most understanding to my needs and he went out his way to accommodate me. I would recommend him to anyone that wants to purchase a car.

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Julie

Jun 4, 2016

The staff are wonderful ,very please with the time and effort that I received made me feel very comfortable the minute I sat down ....

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mike.woessner

Jun 1, 2016

Larry was very helpful and straight forward which I greatly appreciated. He found the exact car I was looking for at the price point I needed to be at. I would recommend Larry to anyone who is looking to purchase/lease a Ford.

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Charles B.

May 28, 2016

From the time I walked through the door to the time I took delivery everything was perfect. My salesperson Jamal took the time to explain all the different features of the vehicle so that I knew I was getting the right car for me. He then took me over to the sales managers Anthony and Nelson who worked with me to make sure I was getting the best possible price. The finance manager Jesus went over the entire finance process making it simple for me to understand. They were all so knowledgeable and helpful. They went the extra mile to make sure every aspect of my deal was right. Not only do I highly recommend this dealership but I will return for my next car.

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Judith

May 27, 2016

Everyone in the showroom treated this customer with respect and courtesy, especially our salesperson, Larry Rubin. Showroom is always spotless.

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Simone

May 25, 2016

The helpfulness of my salesperson, Rudy. The staff was very nice asking if I needed water or anything while I waited. The showroom is also very nice. Very welcoming when you walk in. Didn't feel pressured in any way

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jlk1974

May 22, 2016

I have been dealing with Larry Rubin for 9 years. He continues to provide excellent customer service each time my lease is up. I hate to use the word customer because Larry and I have become friends. I trust him 100%, top notch guy! From the start of our conversation to the end, Larry ensures you are happy with the vehicle you are purchasing. Everything is explained in detail to me. He even syncs up your My Ford Touch and goes over every aspect of the car with you. He goes the extra mile every time I see him.

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Jingjing1005

May 21, 2016

My service advisor Ken Whyte is so nice and helpful, so is the mechanic Santos. They explained everything to me very patiently.Excellent service that I really appreciate!

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Catherine

May 19, 2016

New text feature was great. Let me know what was going on. Also, I requested that they call so I could further explain the problem and (I believe his name was Jason) he called and listened to everything the car was doing. Great service

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Michael

May 13, 2016

The professionalism was excellent...I felt comfortable the entire time I was there...I would def recommend this dealership to any of my friends

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joemama

May 11, 2016

Eddie is just a peach and a pleasure to work with. But Kacie takes the cake.She will treat you with the utmost respect, bend over backwards to help you, and genuinely wants to be sure that you are satisfied. I am not sure why she is not out on the sales floor, but she certainly should be. Sometimes the best man for the job is a woman!

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Ahmad

May 10, 2016

I've got the exact car which I planned to buy, with good offer, Mr. Jamal was so helpful in baying my new car

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Natalie

May 8, 2016

The effort put forth by sales staff to assist with financing and correct vehicle being purchased was phenomenal. Once the vehicle was purchased and prior to leaving dealership, an instructional car tutorial was given.

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Indar

May 7, 2016

Sales Agent was very good at getting me want I wanted Scale from 1 to 10 I will give 10

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John

Apr 24, 2016

Service Rep Jason was personable and professional, explaining with clarity all that needed to have our car running well. The customer service was excellent.

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Joan

Apr 22, 2016

Rudy Porter who was my salesman made the buying of my vehicle go very smooth. Would definitely do business with him again and recommend family and friends.

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Helen Albanese

Apr 20, 2016

Larry was informative, extremely knowledgeable & so very helpful. I would recommend him for sure. TJ went out of his way, literally down to Toms River.

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Roberta431

Apr 18, 2016

I attempted to return my vehicle and not purchase another Ford which is apparently not appreciated by this dealership. I did not have an appointment on this particular Saturday as I had never needed one previously and I have leased 3 vehicles from the dealership. I never had a very good experience there but it was just easier to continue a lease as other non-Ford dealerships do not want your car. I am over on miles and told the salesman that driving back to my home would just cost me additional monies but, if I bought another Ford, I'm sure they would have taken the vehicle in a New York minute.This dealership employs unaccommodating,bully tactics that are very unprofessional. When I had my mechanic drive my Escape, he advised me that with only 40,000 miles, it was not a car to purchase as he found many of the problem complaints of an Escape - transition is not smooth and it surges between gears, cool gadgets but the recalls alone should tell you something. Stay away from Ford and especially this dealership.

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Joan Hoefsmit

Apr 18, 2016

Rudy did everything in his power to make this sale go smoothly. I could not have asked for any better.I would definitely recommend him to family and friends, and I would definitely do business with him again.Joan Hoefsmit

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Elizabeth

Apr 14, 2016

The entire staff was very friendly. Larry was very willing to work with me and help staisfy my needs as a buyer.

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Jose Jara

Apr 14, 2016

Jerry Forman is a pleasure to do business with. He was attentive to my every need and got me a fantastic deal on my new Explorer. No hassle experience and would definitely recommend him to all my friends and family. Thanks again to everyone at All American!

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Bobbycfuchs

Apr 10, 2016

Larry, Nelson and Bryan took care of us from start to finish. I couldn't have asked for any better customer care and satisfaction. I truly believe these gentlemen did their best to put us in the vehicle we wanted for a very reasonable price. I would recommend these two gentlemen for anyone looking for a new vehicle. Thank you Larry and Nelson!

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Hamza Mian

Apr 10, 2016

The overall experience and service was amazing! I've never leased a car or owned a Ford before and after visiting a few dealerships and doing some research on the car I wanted, I decided to visit this dealership. The experience at this dealer made a true difference. I ended up getting a great deal on the 2016 Ford Mustang Ecoboost. I appreciated their overall approach and service. Rudy was outstanding and I would definitely recommend him to others looking to lease or own a Ford in the future.

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SJF926

Apr 10, 2016

This is the first Ford vehicle I have ever owned, so I wasn't sure what to expect from this dealership. Ken put me right at ease and it was such a pleasure working with him. There should be more people like him in the world. Very pleased customer!!

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William

Apr 4, 2016

Quick and easy process. In and out of dealership in a couple hours with a new vehicle at a great price.

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amg130

Apr 4, 2016

I can't say enough good things about this dealership. As my parents have purchased and/or leased cars multiple times through this dealership, they make you feel at home and both Joe and Rich are such valuable assets to this company. I will be returning to this dealership most definitely.

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Brimish518

Apr 3, 2016

They never stop amazing me, they are are always looking to satisfy the customer, make you feel at home. Worked with Larry Rubin who did an excellent job in making the deal. Thank You the Nallen's.

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pat t

Apr 2, 2016

Ken did a great job explaining the service options. He worked with me to reduce non-essential service procedures based on my vehicle mileage. Overall a very good experience compared to other dealer experiences.

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silvermilan1

Mar 31, 2016

Excellent, thorough service. Courteous, professional friendly staff. Very helpful. Repaired my windshield wiper when I mentioned it as I was leaving. Also rear light. Rebate available on service package as well. Overall experience is very positive. All staff friendly and courteous to other customers as well.

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Twilight

Mar 31, 2016

The overall experience and service was outstanding! I've never own a Ford before and was deciding between two other brands. The experience at this dealer made a true difference, I appreciated their approach, honesty and overall attention to detail on their service. Rudy was outstanding! He really went out of his way to make this happen and I am incredibly thankful to him and the rest of the team. I am very happy with my new Ford Edge!!

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MML

Mar 30, 2016

If you want a straightforward salesman, a true gentleman, and want a GOOD experience buying a car, then go see LARRY RUBIN at All American Ford in Hackensack. I've had negative experiences buying cars, but Larry Rubin has restored my faith. I hope the All American owner appreciates this wonderful employee.

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KLC

Mar 29, 2016

This dealership provides great deals. One of the most competitive dealership in the area. Though, the wait was a bit longer than expected to finally get all the paperwork done, the price I was quoted makes it all worth it. Everything else went well. Kacie is awsome!

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les77

Mar 28, 2016

I recently leased my 4 th ford edge from American ford Hackensack I specifically asked for Rudy Porter sense I dealt with him in 2013 and was very impressedwith.his knowledge and professional manner, he also was very helpful and patent in explaining details of this new model.i am also very impressed with his follow up after pick up of the carLester W Hodgson52 Maywood Ave.Maywood N.J.

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Vincent

Mar 27, 2016

I received a phone call on trading in my lease most of the work was done on the phone and the salesman did a great job the quote was right on the money I will definitely be back again

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Warren1089

Mar 25, 2016

Ken Whyte got me in and out in a few hours with a substantial checkup and maintenance. I went out and had lunch, then picked up my little Focus.

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Shisno7

Mar 24, 2016

Very pleasant people work at ford in Hackensack. Very helpful and understanding to ones situation. Special shoutout to the service writer I had he kept it positive and stayed honest with me the whole time.

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theroys

Mar 22, 2016

My service advisor Ken made my short stay a pleasant one as he went over all the details and options available to me during my service visit. He even took the time to show me how to submit my rebate online.

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Regino

Mar 19, 2016

I did not know what I wanted to do: Finance the vehicle I had, turn it in or get another vehicle. The salesperson gave me a few choices taking in consideration that Price was my main concern. He was able to offer me a Better car with a similar Price Range. I got a few incentives that helped me out to decide what to get. I'm glad that a was offered a Fussion. It's a Beautiful car; it looks Fancy. Thanks American Ford

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Richard

Mar 19, 2016

Eddie Watson was great at helping me find what I wanted. He laid out all the details & features of my car options. He also was honest and upfront from the start. He had answers for all of my questions. It was a great pleasure working with him. He's the main reason I plan to come back and upgrade my 2nd car and send my family and friends when they're ready for excellent service.

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DavidDoblack

Mar 19, 2016

As I went to All American Ford Hackensack on March 11, 2016, to buy a part, windshield wiper.Ken Whyte walking by met and greeted me, as soon as he saw on my hand the just purchased windshield wiper, he immediately walked with me to my car and replaced it himself.The most helpful and pleasant person to deal with.

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Barry

Mar 18, 2016

Expedient turn around...staff excellent..loaner car clean. The only issue I would see for improvement is to have more availability of loaner cars

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Stephen

Mar 16, 2016

Mr Whyte made sure I was given a ride back so I could pick up my other car to go back to work finished repair in one day . Next I needed a ride back to the dealership to pick up my car it was quick & was able to go back to work again the young lady behind the service was great and was able to coordinate all of these rides

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alanc

Mar 16, 2016

We came in just to look around and Rudy made us a deal we couldn't refuse - took home the car that night! The team at All American Ford all stayed late after closing to sort out all of our paperwork and was A+ with customer service. Shout out to Bryan in finance as well for staying late and making sure everything worked out for us. Thank you!

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Anglpd5

Mar 15, 2016

Rudy Porter made my car buying experience very simple, quick, and painless. I highly recommend his services. Very easy to talk to. You won't be disappointed! Thanks again Rudy!!

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Nicholas

Mar 11, 2016

The setting and people were very friendly and made my first sales purchase very easy and smooth. The whole process felt very genuine and you could tell the care the employees had for their customers, Edddie and Carlos were very respectable and helpful at every point of the transaction.

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amiissa1

Mar 4, 2016

I thought that I was down grading from a BMW to a Ford however I don't miss a thing. I have all the features that I had in my BM and more. I love my new car. I received no pressure from the sales people. I told them what I needed I they did everything possible to meet my needs. Thanks Rudy and Julian.

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Underwhelmed

Mar 4, 2016

I have given 2 stars (fair) as my experience has been worse than average. To start, it took all of 8 hours to complete a purchase of a 2016 Explorer. I was told the unit was on the lot but that was not true. We waited quite a while for the car to come from another lot. Larry Rubin did all he could to expedite it. We agreed on the price and then we waited again to do paperwork. I left the lot with the vehicle in the dark as they closed the dealership gates (actually, we were locked in). I subsequently found a chip on the hood which I reported promptly. I was sent a tube of touchup paint and at the direction of the dealership, I applied it so it would not rust. When I returned for my plates I asked Larry to take care of it professionally as I didn't like the way it looked on my new $50K truck. He forwarded me to Service. The head of service (Alan) said "if I show that to Ford, they'll laugh at me...go tell the salesman to write a we owe document". By this time, I was out of time and patience (why should I have to go tell anyone, that's your job) so moved to my next appointment and returned home. I wrote an email to their Customer Service. I received a call from Joe Fisher with his personal cell phone. So I called back this number several times leaving messages. No call back. I then call him a week later at the showroom. No apology but Joe sounded interested to help now and said he needed to arrange things for me and he would call back in 1 hour. "will you? Yes, I will." Longer story short...I've been forgotten, adding insult to injury.

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DavidDoblack

Mar 2, 2016

I went last on December 30, 2015, to have a spare tire mounted.Is a pleasure when Ken Whyte takes care of the Service, efficient, expeditious, knowledgeable. Ken is an old fashioned, very friendly, dedicated employee the good old American way.

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Trumpet

Feb 29, 2016

Nice smart helpful convenient sharp educated kind ,all great employees .nice to have an organized crew. Would make a nice crew on any kind of team

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Boreilly

Feb 29, 2016

This is the BEST Ford dealership in Bergen County. Professional sales associates and superior service advisors that will meet and exceed your expectations. Try All American Ford! Your last stop for piece of mind.

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Marisolm

Feb 29, 2016

I went to Ford to have my Explorer serviced and also to purchase a new Explorer. My first salesman ( Jerry) was terrible, so I walked away. But as I was waiting outside for my vehicle I was reeled back in by another salesman. At this point they gave me an amazing salesman Jesus Marante. He truly wanted to make sure all my wants and needs in my new vehicle were meet. I was now satisfied and no longer upset about my experience. Thank you Jesus for your amazing upbeat and positive additude!!! As for service , Rich Wolski is also very good at his job and kept me informed every step of the way. Thank you to the young ladies at service as well they are awesome. Marisol M.

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McB

Feb 29, 2016

As always Ken Whyte made my recent visit as painless as possible! The service provided to my F-350 was within my budget and ready on time.

T

Tomjaw

Feb 24, 2016

I have been a repeat customer of All American Ford for years. It is a pleasure dealing with Rudy Porter. He was able to get me into a new lease of the exact car, color and features I wanted ASAP. He is not aa pushy salesman and I recommend him for your next lease or purchase.

T

Tyleryac

Feb 23, 2016

During this visit to All American Ford (Quick Lane) we took our 2012 Cadillac CTS in for new tires, and are very satisfied. We picked out tires, and they were able to match the price from Pep Boys. The tires were installed quick, and I know it was done right. Add tires to the list of things All American Ford does right.

A

AM1951

Feb 22, 2016

I brought my 2010 Explorer in to resolve an issue related to not having any heat in the passenger compartment and possible transmission issues. I explained the problem to Ken, he wrote up the service order and reviewed it with me to see if he had addressed all of my concerns, Once the problem was diagnosed, Ken followed through with the Continued Service Plan people to get the service that was covered by warranty authorized right away so that the car could be fixed as soon as possible. Ken kept me updated throughout the entire process. He is a great example of the commitment to customer service by the employees of All American Ford.

M

Maxima497

Feb 21, 2016

Job was completed quick with friendly service. Luckily the job was completed quick.Didnt need a loaner. I wish if I did need a loaner I wouldn't have to wait 4 weeks . Thank Ampura for all of your help !!!

J

Jerseygirl9886

Feb 19, 2016

Vivian went above and beyond to help us. Everyone there was very helpful and friendly. I would diffenitly recommend your dealership to everyone I know.

C

Cherryzer0

Feb 19, 2016

Receive excellent customer care by both Eddie and Carlos, who made my buying my newExpedition a great experience. I would highly recommend All American Ford and both Eddie and Carlos.

B

BVFDU

Feb 18, 2016

I suspected an issue, they diagnosed it and fixed it quickly. I am always treated as if my business matters to them and they value me as a customer.

L

Lauren8

Feb 18, 2016

ONCE YOU LEAVE THE SHOWROOM YOU NEED TO KNOW THAT YOU CAN COUNT ON YOUR DEALERSHIP TO BE THERE IF YOUR CAR NEEDS SERVICE & THIS DEALERSHIP IS THERE FOR YOU & MAKES THE PROCESS VERY EASY

R

Ruthpg123

Feb 18, 2016

It was a great experience to lease a 2015 Ford Edge , Rudy was the person who we're dealing withhe was polite and professional, I definitely recommend to work with a professional team like All American Ford in Hackensach.

M

mike39

Feb 17, 2016

I have been a customer of All American Ford for close to 20 years and 5 vehicles, simplely stated the All American Ford delivers great service.

W

walter

Feb 17, 2016

Ken did a great job with our "Works" service visit, and also by ordering a replacement rear view camera system under our new car warranty. We look forward to having All American Ford getting it installed and operating again! Thanks !

M

Michael

Feb 14, 2016

Your representative was prompt, decisive, helpful and courteous. He had a friendly demeanor and made me feel at home. I would recommend this dealer to anyone.

S

steve

Feb 13, 2016

after speaking with the service writer (Ken Whyte) he worked out the details and got me into service for a battery replacement, within the hour.

D

dragonfly230

Feb 12, 2016

Kenneth Whyte made my time spent at Quick Lane a real pleasant experience. and I look forwardto becoming a permanent member of Quick Lane. I am sure Ken will make sure that my car willbe well taken care of.. THANK YOU KEN.

M

Mpflood

Feb 11, 2016

Appt as promised,First service visit.Writer was helpful,nice.Good time.The work requested was definitely completedto my satisfaction, because I marked my tires and oil filter beforehand.

Q

Quincy

Feb 10, 2016

Great customer service everyone was very nice, got a great price, also competitive on trade. Very happy with everyone made us very comfortable. Have recommended others as well.

K

Keith

Feb 10, 2016

My experience with this dealership was a really good one. The salesman Leo listened to what I wanted and helped put me in the car at a very fair price. There was none of the normal bs that you have to deal with when you go to a dealership to buy/lease a car.

K

kams08

Feb 9, 2016

Overall amazing experience with Rudy. As a first time car buyer I assumed it would be overwhelming, but Rudy was helpful the entire way. He was not pushy, and did not try and sell me anything I did not need. I would 100% recommend visiting Rudy for any type of car purchase.

D

donna

Feb 9, 2016

I went in at 4:30pm for an oil change and tire rotation and to check the fluids and was greeted by a very friendly associate. it was all very hassle free, he took my information walked me to the waiting room showed me the water that was supplied for the visitors. an hour and a half later someone else, also very friendly, came and got me. thanked me for coming in helped me into my car. I am so impressed. I did not get this service when I went to Downs ford where I purchased my car. In fact what took 1 1/2hrs took 6 hours there. and they we not at all friendly. What a difference. In fact, the next time I purchase a car it will be at All American Ford of Hackensack.

B

barney

Feb 7, 2016

I had a great experience at this dealership. Rudy Porter my salesman really went to bat for me in order for me to get my dream truck which I thought I would never own. He was very warm, pleasant and kept me Chris in finance really worked hard to get me in this tuck. Appreciate it.

D

Dorned1954

Feb 7, 2016

My experience at this dealership was amazing my dealer Kenneth white was exquisite, he showed professionalism and know how when he talked me through what was wrong with my car he was a joy.

F

Ford,Abe2016

Feb 6, 2016

From the moment I met your salesman, Larry Rubin, the experience was very positive.There was no pressure. He listened to me. Tried to meet all my expectations. He treated me with respect and gave me a price that was in line with the lowest prices I found in earlier research. There was no haggling. He met all my expectations. I drove out the same day with a great Ford Edge..

M

Mhughes75

Feb 5, 2016

This was our first experience with Ford and it was great. Robert went above and beyond to get is the car we were in need of and every step seamless. The managers were great as well in finding what we needed. We would definitely recommend Robert to anyone looking to get a new car!

S

Stephen

Feb 4, 2016

Kenneth Whyte does a great job of giving customers fast, friendly service, making the customers feel comfortable and trusting, not the high-pressure, overly priced, slimy feel of many dealerships.

L

lisao

Feb 4, 2016

Employees were all very friendly and eager to help. Service was done quickly and seamlessly. Far exceeded my expectations. Jason was friendly and knowledgeable, and I felt like I received first class service.

K

kipz

Feb 3, 2016

I visited the service center for the first time to have my oil changed. They were EXCELLENT! Great service and great guys that I met. HOWEVER, I just called to receive a service check on my transmissions (grinding issues). I would need a loaner car in case it takes longer than a day. They told me that policy is that the policy is you ONLY get a loaner car if you bought the car at the dealership. This is the first time I have EVER heard this from a dealership. Why is it dealer-specific? Ford is Ford. I will NEVER come here again and DO NOT RECOMMEND when this is their customer service policies. Only caring for your customers that bought the car at the dealership. Ford brand has no relevancy and Ford customers are individualistic by dealership and not manufacturer. Cool.

P

plopes

Feb 2, 2016

Kenneth Whyte was very efficient and friendly. I had a good experience and I would recommend his service and the All American Ford to my friends and family.

M

mike39

Feb 2, 2016

Kept me updated on the progress of my service call. Jose was very polite and informative. Checked my records to insure that I was getting all the discounts I was entittled.

J

jpet

Feb 1, 2016

Great overall experience. Very fast and efficient. I requested for a quote online before coming in and I was able to complete the entire process and leave with my car in one evening.

D

Dfabian34

Feb 1, 2016

Kenneth was super friendly and very efficient. My oil change and tire rotation was very fast. It was a good experience and comfortable area to relax and wait.

C

cstaine

Jan 30, 2016

It was a pleasant a fairly painless experience with Larry Rubin. He knew what I wanted and couldn't go above my means. I was hoping to go in after the holidays but went in on the last Saturday before Christmas and was surprised it wasn't as stressful as I thought it would be. Had a good experience with Mr. Rubin, and I would send any friends or family over to see him if they asked about Ford.

M

Michael

Jan 29, 2016

Great overall experience, I have purchased or leased 8 cars with them over the years and it has always been a pleasure. The owner has taken the time to personally meet with me on numerous times.

J

jh365

Jan 28, 2016

Brandon Rodriguez made buying a new car a wonderful experience. I travel from New York to All American Ford in Hackensack, NJ to shop for a car that I want and the way I wanted. Brandon patiently go thru inventory and even drive me to their flagship dealer at Paramus to look at other inventory. I finally decided on the Black Explorer Sports with options that I wanted, with the right price and the help to get the possibly lowest finance rate at 2.89%, I turn in a 3 year old Fusion and drove home with the new Explorer as a very happy person. Brandon is friendly and professional, I will not hesitate to be back for another car in the near future.

T

twr25

Jan 26, 2016

Rudy Porter made leasing a new car an enjoyable experience. He was very helpful with sound advice and very patient as we were picking out a car for a new driver. We started with an inquiry into used vehicles which he showed us the inventory and offered a test drive; but my attention was drawn to the new cars on the very large showroom. After discussing the buy vs lease options and physically trying out several models, we narrowed to the 2016 Focus SE. (My son is tall and does not fit into some vehicles) Rudy was very professional and offered extensive technical advice yet he was never pushy. We took a test drive followed by narrowing the color choices etc. Once the choice was made, which turned out to be an in stock at another location, he arranged to have the car and keys on site before we finished the initial paperwork. Rudy went over all the various controls and features, synched the phone, and made sure we were comfortable with the car before we left the dealership. I am a second time buyer at All American and I will be back for 2 more vehicles in the near future. We drove home in the new car after a professional, friendly and courteous sales experience.

S

sheilapolishook

Jan 21, 2016

I was lucky that a loaner was provided as my husband was hospitalized and I couldn't be without a car. It took nearly a week to complete the job (weekend) involved. Rich was helpful. And Alan okayed the loaner. I have all my service provided at All American Ford and even though it cost $2,300, I was glad to have my own car back in good shape.

B

bff

Jan 21, 2016

I had to drop my car off for maintenance. I have never had a problem getting my car serviced. I just waited for awhile until the shuttle got back which had already been out taking other patrons home. They open at 7:30 a.m. Since I live right in Hackensack, it didn't take much time for me to get home. I was called when the work was done and then there was someone there to pick me up at my home (sorry, don't remember their names), but they were very accommodating and took me back to the Ford dealership to pick up my car. Now, it's running like new. I had the day off so driving me home and picking me up was easy. However, I work in Englewood. If I had to go to work, then you must call at least a month in advance to make an appointment to get a loaner car which would be easier for everyone involved if you had a rental car.

V

Vicpr

Jan 20, 2016

There is a $1700 discrepancy Im waiting for Nelson the manager to contact me on. He said it would be next day, that was two days ago.

B

Bclaus1958

Jan 20, 2016

Walked in was taken care of immediately !! Left my vehicle and was given a ride home. Service Manager called me when it was ready for pick up.

E

elmanzueta1

Jan 19, 2016

The Service was Excellent both from the Sales Department and from the Service Team. All went well and smoothly with my first oil change on my new ford Transit 250 2015.

R

Rshayeg

Jan 18, 2016

Larry is a professional in every sense of the word. The most Pleasant transaction I have ever had! He is patient and not pushy at all like all the other dealerships out there. I received an excellent deal and the number of reviews Larry has speaks volumes . Thanks for the 16 Black Mustang! Make sure you ask for him upon arrival and prepare for the smoothest transaction you'll ever have!

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Falcothunder

Jan 18, 2016

Larry Rubin did an exceptional job at getting me the car that I wanted and at an affordable price! I would highly recommend this dealership to any of my friends. I will be back!

G

gmaj1123

Jan 18, 2016

The service was great. Everyone was great. I was really satisfied. I have recommended All American Ford to all my friends. They have been great from the purchase of my vehicle to the maintenance they are Great.

J

jules

Jan 18, 2016

We've been dealing with All American Ford for many years and our most recent visit was for our daughter. We were leasing her first vehicle. Larry was great. He respected my daughter's wishes and she is thrilled with her new Focus.

MC

Michael C

Jan 17, 2016

I found All American Ford thru TruCar in late December. My first contact was with Osi Esquea in Internet Sales.I was interested in an Explorer Limited. She handled my request professionally and responded to my inquiry quickly. She was able to get me a quote that was acceptable. I was in the process of settling a claim for a total loss on my previous car and could not act immediately. When my claim was settled last week, I contacted Osi to move forward with the process but by that time the incentive program that was used to calculate the payment had expired and the new payment was above the number I was comfortable with. That's when TJ came into the picture and saved the deal. He suggested that I consider an Explorer Sport since there were incentives for that. He worked diligently to find a car that would satisfy my requirements and after 3 or so vehicles, they found the car.Brandon was assigned as my salesperson and did an excellent job in completing the sale. He was extremely professional and I picked up my car yesterday.GREAT CAR and GREAT DEALERSHIP!

T

Tyleryac

Jan 16, 2016

I brought my 2015 Escape to the Quick Lane for "The Works" and I am extremely satisfied with the service and employees. Another plus of the Quick Lane is that you don't need an appointment. The car was ready when promised, and you cannot beat the price. I drive over 20 minutes each way to get to this dealership, and for sales or service I have no complaints.

JR

John Ribakusky

Jan 16, 2016

Purchased an F-150 from Jerry Forman in Dec 2015. Have never been to this dealership or did not know anybody who works there. Jerry and his manager Mark Rizzolo focused on customer satisfaction thru the entire purchase process, one of the most straight forward no surprise no pressure auto purchases I have made in 40 years. Jerry and Mark worked with me for 2 weeks until I was comfortable with my purchase. Maleni was my initial contact thru an internet inquiry who was pleasant and prompt with answering questions with my truck selection.

TK

Tim K.

Jan 16, 2016

Ken Whyte and Shea Deverex at the Quick lane across the street from the main dealership really know how to treat people. Thanks guy's for taking care of business for me. And, while I didn't get the technician's name, I would also like to thank him for taking care of things in such a careful and expedient manner, another feather in the cap for All American. "The Hit's just keep on comin" eh boys!Again, thanks to all

D

darnj22

Jan 16, 2016

My warning light had come on fpr "low battery".check handbook...which said call dealer. Went to Quick Lane. The service was excellent. Ken explained the test results and all the charges..

B

Bob&Barb

Jan 12, 2016

This is my 3rd Ford lease with Larry and He is a true gentleman. Thank you Larry for putting a great lease deal together for Barbara and I. I love my 2016 Explorer.Robert & Barbara C.

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cesaro2

Jan 12, 2016

The service advisor was very good and understood perfectly well about my problem and when I pick up my car the problems were fixed. IN all American ford of Hackensack are excellent profetionals.Keep up with the excellent job that you do.

TF

Tom from Wood Ridge

Jan 10, 2016

It was time to flip my Ford Edge lease and I vowed never to walk into Quality Ford in Rutherford again. Began my search with Vito Manzoni of Internet sales who was responsive, diligent and courteous. Vito arranged an appointment based on my preferences (he listened!) with Rudy Porter--who was well beyond my expectations in terms of product knowledge of the vehicle. In addition, he is a straight-shooter and a genuinely nice person. My dealings with Rudy made the transaction painless from beginning to end. I would recommend the dealership and Rudy to anyone I know. As for the dealership, two thumbs up. Attentive and professional and that helped me regain my commitment to the Ford product line once again. My only question---why only five stars? I would give this dealership more if I could.

J

Jan

Jan 8, 2016

i brought my car to the quick lane for maintenance. The first time I went it was quite busy so I returned at the end of the next day and I got quick service

S

S.Sharkawy

Jan 7, 2016

The deal was done with a very professional sales team in a very friendly atmosphere. Will not hesitate to recommend them to family and friends.

J

jerryd

Jan 6, 2016

Great service, done right, on time and Ken Whyte, service advisor, is an asset to your dealership and is makes certain that my car is ready when promised

M

MikeXLT

Jan 6, 2016

I enjoyed the experience it was a comfortable, not pushy, and one of the easiest purchases that I made. Tha sales persons performance was great.

H

Hector20

Jan 6, 2016

Like the choice of vehicles. We would recommend AAF. We had a positive experience with our Sales Rep, Rudy. We have leased many vehicles in the past from AAF.

M

miamijim

Jan 6, 2016

i would"ve given a better rating but they were so back up i figured cause of the holidys. normally they are alot better with keeping you informed when you can pick up your car from service.

V

VJackson

Jan 5, 2016

My mother purchased a Ford Fusion SE from this dealership in 2013. She was very happy with her car until a young man plowed into the rear end of it 4 weeks before Christmas while it was parked outside her home in Teaneck. Mom is 92 and thought, at the time of that purchase, that the car would outlive her but such was not the case. A family friend, knowing of Mom's situation, referred us to Rudy Porter at the Hackensack dealership. Yesterday, we went there and introduced ourselves to Mr. Porter. Our friend had also contacted him to let him know to expect our visit. He tailored a car lease of a 2016 Ford Fusion SE to my mother's total satisfaction. He explained in detail every aspect of the lease and, to our surprise, finalized all the paperwork so Mom drove the car home. Before he let her drive home he took the time to show her everything inside the card and let her drive around the dealership lot. I would like to thank Mr. Porter for making my Mom's car leasing a positive experience for her and me. He had such an upbeat personality and his customer service was excellent. Thanks for making our day, Mr. Porter!

D

Dbarclay

Jan 3, 2016

Great experience, friendly and professional. Keep me up to date on service. Great area to relax and wait with coffee and snacks. Didn't take too long.

S

soccer

Jan 2, 2016

I recently purchased/leased my second vehicle with All American Ford. My wife drives fords and so does my father in law. We have all used All American Ford both in Hackensack & Paramus. We have all been quite happy... I have used Rudy Porter with both transactions and could not be more pleased with him. Rudy has made both transactions easy & enjoyable. Great Job Rudy!! But I must share one very disappointing event that took place. On my trade in vehicle, that was used towards my new Ford vehicle, I had a bug deflector that I had purchased and installed myself. I forgot to remove this when I went to the dealership to pick up my new car. While I was waiting for everything to be finalized, I asked for a favor... I asked if the bug deflector could be removed from the car for me. I was told that the dealership would be happy to remove the bug deflector for the price of approximately 159.00. They then said they could sell me one for $90.00. How Rude! This was not the best example of Customer Service provided that day. My overall experience was great and Rudy Porter was outstanding, but I wanted to share this one very disappointing experience.

J

Jaydee123

Jan 1, 2016

Ken Whyte was very knowledgeable about the problem with our Explorer, diagnosed it, quoted it and completed the job expeditiously. He was very courteous and helpful, I would take my vehicle there again.

A

Alan

Dec 31, 2015

Left an email on Sunday night. Got quick response from vitto by 9:15am got to dealership appprox 4:30 on greeted by Brandon when I got there took car home by 6:30...Brandon and the whole crew great experience. Take the time and visit All American Ford. I live in Morris County and was at 2 Ford dealerships by me and took the 35 minute drive down to Hackensack and anyone I spoke to very helpful and very positive energy at this dealership. Thank you Brandon Vitro fianance people etc...Very cool place visit them....

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Robert123

Dec 31, 2015

Great experience with courteous and knowledgable staff. The exact vehicle we wanted at the exact price we anticipated. It was by far the most pleasant car buying experience I ever had. I thank Eddie Watson the most.

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noam

Dec 31, 2015

work was done within estimated time.Ken Whyte was very helpful.We had a software glitch resulting in the final report not indicating tire rotation but when I returned later Ken used a different code and was able to print all work done correctly.

D

dread45153

Dec 30, 2015

I needed to get a new car in a relatively short time frame with monthly cost being the top factor. I had seen ads for other brands of cars for very little monthly payments, so I tried the others. After being disappointed by the other brands, I stopped in at Ford. I gave Robert my requirements (as low of a monthly payment as possible) and he was able to put together a deal that no one believe was possible. Once I reviewed all of my options and decided that this was the car, everything moved smoothly. I'd gladly return to All American Ford for my next car.

M

mama

Dec 30, 2015

service person was wonderful. She kept me informed with the statues of my car. She checked on me to see if I needed anything since they were busy.

B

bdora48445

Dec 28, 2015

i first came to learn about all american ford through USAA true car. not only did All american ford beat any other ford dealerships in price but in customer service as well. i worked with Brandon allot through the phone due to my work and school schedule, there was no price haggling with brandon he gave me the lowest price available for my new car off the bat, which is always good because while i was price shopping in other ford dealerships i came across dealers in New York that would try to sell me a car way above MSRP with my military discount. Brandon is a man of the people he truly looks out for the car buyers and tries to get you the lowest possible price for a new car. to sum it up:.great customer service . takes care of the customer before during and even after the sale.respectful.helpful.easy car buying experience .friendly highly reccomend

LD

Lisa DB

Dec 28, 2015

I was dreading having to call about an issue with my Edge but from my call to picking up my car a few hours later, the team was professional, helpful, fast and efficient.

S

sticks442

Dec 28, 2015

Larry Rubin was extremely patient and helpful with us and made an impossible deal possible,thank you very much Larry you are the best. Rich and Alisa Sellitto

J

j9615

Dec 24, 2015

Excellent experience all around. Ken Whyte is a true professional. Dropped my car off at the Express Service Center at 8:00 am and had it back by 4:00 pm. New brakes, oil change, tire rotation and transmission flush. All around professional service!!

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ferrari123

Dec 23, 2015

Everyone at the sevice department are very nice. The job gets done right. I am always recommendind All American Ford among my friends. Also the guy that gave a ride home was very polite.

D

Danielle

Dec 21, 2015

Brandon was very attentive to what was important to us. We were able to take our new car home that night.

S

sean

Dec 21, 2015

Rudy Porter was an amazing help getting me into my very first car. He was able to help find me a car that both met my financial needs and was best suited for me. I'm nothing but grateful for his help on getting me to work on time. Thanks Rudy! You're the man with the plan! I'm glad to be apart of the Ford Family.

BR

Bob R

Dec 20, 2015

Every time I bring my car in for service, there's no hidden charges. Estimates are always on the money. The independent might be cheaper, but All American does it right the first time.

K

Kyzersosei

Dec 19, 2015

The Guys at All American Ford Of Hackensack were wonderful... Rudy Porter is Great at his Job and a Good Man... Thanx Brandon Rodriquez, Carlos Marin & Sales Manager Mark Rizzolo for your help....

S

sheilapolishook

Dec 19, 2015

All the people with whom I dealt helped me, providing a chair, and taking care, particularly since I hurt my back before coming to have my rear blinker lamp replaced. I particularly recommend Ken, he is a gem.

E

Ecm1213

Dec 18, 2015

All American Ford in Hackensack is a top notch professional establishment. All of the personnel that I have had the pleasure to work with have been extremely helpful, very knowledgeable and willing to go that extra mile for you. I have been dealing with AAF for over 10 years now and have continuously been coming back because of the superior sales/service departments. I have always been treated with respect whether it was getting a new vehicle or having work done in the service area. I would highly recommend anyone in the market for a new car/suv/truck to seriously consider purchasing or leasing from AAF. Ed

A

allieosciak

Dec 17, 2015

Rudy was nothing but helpful, informative & really a pleasure to work with. He had nothing but our best interest at heart & made the whole experience a very enjoyable one. I would highly recommend anyone looking for a car to go see Rudy. He was the absolute best

V

VS

Dec 16, 2015

I have been taking my car for 9 months.I come to All American for specifically services and your services representative Amparo Garcia she is amazing advisor.

I

Irene

Dec 16, 2015

I haven't purchased a new car in years, and I was only out looking that afternoon never expecting to buy, but Rudy was very helpful. He worked with me and to my surprise I drove off the lot that evening in my new car. Wonderful!!!

P

Patty

Dec 15, 2015

Everyone here was pleasant, helpful and knowledgeable. We didn't fee like we were being talked down to or talked into something we didn't want. We got the vehicle we wanted, at the price we were comfortable with. Very good job, All American Ford!

WP

weidmuller, paul 164

Dec 12, 2015

I have bee taking my car here for 8 years. I come to All American specifically because of your service rep Ampara. She is a true professional. She will not make, or force you to have work done on your vehicle unless it is needed. I appreciate her honesty with me. Again she is a true professional.

G

gianniamore

Dec 10, 2015

All American Ford is a full service dealership and i would happily refer my friends and family to them.From the Sales Dept. (Larry Rubin a consummate professional) to the Service Dept. you always receive 1st Class attention. Also available for any body work is All American Collision and their team of highly skilled technicians. Family owned and operated is what makes them so special.

B

BVFDU

Dec 10, 2015

*It's nice to walk in and be treated professionally with respect through every step of the process.I continue to go to All American Ford for my service.

C

cindy120jie

Dec 10, 2015

I have visited couple ford dealers in NY before I went to this one. NY dealers are rush and impatient. But the salesmen in Hackensack are really nice and kind. My salesman is Rudy, and he answers all questions I have. I stayed there half day, and finally got my new car.

K

Klupica

Dec 9, 2015

I have been a Ford customer for over 10 years. Larry Rubin made my latest lease trouble free! Everything was taken care of without any issues. He's the BEST!

H

hotmamma

Dec 9, 2015

My car had recalls, I arrived to All American in the morning with my car they had my loaner all ready with no fuss I was out They where prompt, friendly and quick to solve all the issue with car.

A

alewood

Dec 8, 2015

I got a lot of work done on my Escape albeit some was a recall notice. I felt I spent more than expected since it is a lease. In all my past lease experiences I never had to put out that much extra money during the lease period. Also, when I came in for my very first service call on this Escape I had a concern about my back brakes squealing as I backed out of my driveway. I was told all was ok. Low and behold I have to replace back breaks and rotors in just over 30,000 miles. Not too happy about that outcome. Over all service was fine though on this last visit. Will not lease another cat though if I have to spend this kind of money.

B

boyracer1

Dec 8, 2015

TJ responded immediately to my TrueCar inquiry and lead me through the process with Eddie, the salesman. Both were completely professional and pleasant to deal with. We concluded a deal close to my ideal price for a car that turned out to be even better than I had imagined. I love my new silver Fusion SE with black spoked, sport wheels. Thanks, guys!

A

Achilles

Dec 8, 2015

My Sales person was extremely conscious of my time and was very helpful in getting me into a new car.

E

Edward

Dec 8, 2015

Leasing my new vehicle was an easy experience. Larry was terrific, making this happen stress free. He is truly an asset to All American and I would recommend anyone going to your facility to see him personally.

J

Julia

Dec 7, 2015

My Service Agent, Kenneth Whyte, made the experience very pleasant. He was very friendly and attentive. Even though I didn't have an appointment, he was able to take my car in right away for an oil change. The service center is conveniently right next to a Target, so I was able to get some holiday shopping done within the hour it took to finish servicing my car.

A

Anthony

Dec 7, 2015

Service advisor told me what I needed for my truck to get done and it got done in the same day.

K

Kim

Dec 6, 2015

Especially personable Service Manager. Called to confirm my car was there after a night drop off and to confirm my service needs.

B

bobcat928

Dec 5, 2015

Buying a car is a major transaction and Rudy Porter and the All American Sales "TEAM" made it as easy and stress free as possible. All of my questions and concerns were answered in a positive manner. Rudy went out of his way to make sure I got the price I was happy with. I leased a 2016 Fusion and know that in 3 years I can expect the same easy process. I will definitely recommend to family and friends.

O

Ontherun

Dec 4, 2015

My 2014 Mustang needed a tire rotation and oil change. Ken was very polite and even helped find an old credit from Ford to discount the servicing price. The service was great and he communicated promptly when the car was ready. I would definitely recommend this dealership for anyone in the Bergen County NJ area.

F

fusion2016123

Dec 4, 2015

UPDATE: The dealer was supposed to apply for Ford Credit U incentive. I contacted For Motor Company to ask the status of the application and they said they haven't received anything from the dealer. 15 days they can't submit a xxxx application. Terrible. This was my first lease/new car and I knew I wanted to make a deal with all American based on their rating on this website. I went to Quality Auto Mall first and received a verbal quote from them. I then went to all American and told them to match or do better. And they sure did better. Can't beat the deal. The one complaint I have about the deal itself was they tried to convince me to put down a $1000 as a security deposit. Everyone and their mother knows that's a hefty security deposit. After the deal is why I rewarded All American with 3 stars. They lose a star because of the below average communication post deal. I was supposed to receive the car on a certain date and they kept pushing it until the following Monday. They claim it was due to the other dealer they were receiving the car from (Dana) but I would prefer them being upfront and say that it will take 6 days to receive the car instead of a few like they claimed. So that subtracts a star in my book. At the time of the deal I met with a financial manager and was turned off a bit. I showed that I was a student at a full time school but they applied the $500 incentive after the deal instead of including it at signing. Now I have to wait god knows how long for ford credit to send me a check. Minus a star again brings us down to 3. If you want a great deal, this is the place to go. Just keep in mind to buy a tylenol for the headache afterwards. Employees were great, just confusion and lack of communication was present.

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Mac

Dec 4, 2015

My wife and I have been dealing with AllAmerican Ford now for several years. And, we always deal with Carlos. He's knowledgable, very helpful, and most of all professional. Any purchase or lease is only with him. Thanks Carlos. We'll see you again soon.

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Dma

Dec 3, 2015

What a difference from my previous visits to this dealership. The staff were so friendly and helpful. I had been there a few times before and had been very unhappy. The staff were indifferent and not helpful at all. I disliked going there very much. I hope they continue with the great customer service. Makes all the difference in the world.

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Caldwellusa

Dec 3, 2015

Drove in with out an appointment, for my usual oil change and a wiper blade change, I also had an issue with the back seat not connecting to the base. I showed Amparo Klawans, a Service Advisor and she said I will look at it when I check your mileage. She ask me to come and show her, she sowed me and explained that you need to pull the Strap Hard, as sometimes these stick. Wow she fixed it and now I feel safe with my daughter strapped in the car seat, over this seat. She is an Excellent Service Advisor, very helpful and the time on my service was very quick.

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grandmotherof6boys

Dec 3, 2015

The customer service from the staff is always welcoming, warm and friendly. A great bunch of people. Outstanding workmanship and high quality vehicles. The work department is great also.

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walter

Dec 3, 2015

Rudy Porter did a great job for me; he listened first, and then answered all questions thoroughly, while doing a great job getting me into my beautiful new Fusion ! Rudy was both professional and easy to work with. I will recommend Rudy and your dealership to my friends, neighbors and family. Walter B.

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annemarie

Nov 28, 2015

The service I received at Ford's Quick Center in Hackensack was 10x better than that of Jeep. I was well taken care of by Ken and his team. My father purchased a Raptor recently from All American Ford and recommended the service center to me after I had a bad experience at Jeep service center. I am very satisfied with the results and I will be bringing my car back for future services. Ken did a fantastic job at keeping me updated on the status and the price was reasonable. Very friendly service.

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LizC

Nov 28, 2015

Rudy is an Amazing,Helpful,Patient and Down to Earth person. After owning the same SUV for 10 years and having to purchase another due to an accident, Rudy exceeded our expectations and helped guide us. Rudy and his team are the BOMB!!Liz Ciliento

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JamieBaumann

Nov 27, 2015

At every point throughout the process, Rudy was fabulous. He answered every question we had with a clear and quality answer. He got us a great price for our trade-in - and helped us get a REALLY GREAT price for our new Explorer as well. We went in to today ready to do battle, but quite frankly, outside of the long day that is almost always associated with car buying (it was Black Friday after all and the dealership was hoppin'), it was very pleasant. We told jokes, we laughed - an all around great experience. Thank you, Rudy! I hope to do business again with you in the future.

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Browniecar

Nov 27, 2015

Excellent service and experience for a customer who is expecting the worst!Kenneth Whyte and Danny Figaro were professional and most helpful! I was out in an hour!!Great job!

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From Bergen County

Nov 25, 2015

I am a very difficult customer when it comes to buying cars. I am in the service business and value other good companies which provide good service. I walked into the dealership expecting to do battle, but then I met Rudy. Rudy was the first salesperson I worked with who was truly an advocate for me to help me get the best price through the most efficient process. He was very organized and all my calls were answered about 75% of the time, and if he was busy with another customer, all voicemails were returned within 30 minutes (I was expecting to have to call and call). He took care of everything for me, from the plates to the insurance. He also offered two sessions on how to use the Sync system, pair my phone and a general end user training session on the system. It was a totally different experience than I had prior, this was my third Ford vehicle in a row and I left the dealership angry after the last one (I came back because it is a great dealership the salesperson I worked with last time isn't there anymore) and this time I left feeling I got a great car at a good price and was treated very fairly. I get that the dealership needs to make money, but I felt that my overall experience was more important to Rudy than the profit they were going to make off of my transaction.

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Paul

Nov 25, 2015

Everyone was very helpful and treated me like a VIP. I appreciate it when you walk into a dealership and you don't get everyone fighting over you. They show you respect.

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alydar

Nov 21, 2015

Stopped in at 4:30 on a Friday and they got me right in. Replaced a tire - checked on my tire/wheel coverage and did the oil change, etc. quickly and efficiently and with great good humor. Great service and much cheaper than the local oil change place I've been going to.

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tramsitvan350hd

Nov 20, 2015

Was in and out within an hour. Great job. Like nothing ever happened.very pleasant experience Ken offered his assistance navigating the scheduling of future service visits. Thanks Ken and shea.

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georgetta

Nov 19, 2015

After using Tru-Car and getting calls from multiple dealers, we almost went to another dealer. Lucky for us, Brandon called us from All American Ford and told us to come in and that we wouldn't be disappointed. We took his advice and Rudy Porter was the sales consultant that worked to get us the Ford Fusion that I wanted. Based on price alone, we almost headed to the competition. Rudy worked with his manager and they put together as good a deal as we would have had to travel for. I wasn't concerned with color, I just wanted certain features in my new car and Rudy made sure they found a car that fit the bill. I'm thrilled with my White Ford Fusion and I'll be returning to see Rudy after my new smart phone is delivered. He's going to sync it in my new car so I'll have all the new technology there is. Now who's going to call me a dinosaur! Thanks Ford and Rudy. You've got two new happy customers. Georgetta and John Walsh

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Luigi

Nov 19, 2015

For the first time since I've owned my Ford I had a great experience with the services department. They were quick, informative and didn't push any extra services on me. It was greatly appreciated and I will definitely be back soon.

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maxmax1214

Nov 18, 2015

I receive fast service and everything was explained to me and got just what I needed done and didn't have to wait along time . Best was no appointment. The best keep up good work . Great Job

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misterfatz

Nov 18, 2015

Thank you for the fast service. I was in and out in a little over an hour. Ken was very helpful and courteous. The technician was also very helpful and courteous.

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miriamdubois

Nov 18, 2015

My tire light indicator went on. Got into the shop at 5:30 and was out in an hour. Not only were the tires checked but I got my 6 month oil change and check-up as well. Ken was awesome!

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grammie4

Nov 18, 2015

Ken was very friendly and efficient. He knew exactly what he was doing and the best part, I was out of there and in my car within 45 minutes!:)

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Philip

Nov 18, 2015

After being told my abs sensor wasn't covered by warranty I was a little put off. The attention to my repair though was excellent as was Rich, who handled my issue. I was also pleasantly surprised that my truck had been washed. Eased the pain of spending $1058. I'll Always come back

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Martin6

Nov 17, 2015

After 15 leases, we were prepared to leave Ford. We weren't feeling the terms of the new lease in terms of getting the best bang for our bucks. A friend told us about Rudy at All American Ford. When we arrived at All American Ford the overall professionalism and atmosphere were great.Rudy was patience, clear in terms of the lease, and his sense of humor was priceless. We shared our budget and he was excellent in getting the best deal for us. Ford should be very grateful because as we shared our thoughts of leaving Ford, Rudy respectfully assured us that Ford was the way. Thanks Rudy. It was great seeing the smooth transition of the deal. We love our 2015 Edge and we look forward to our entire family of 5 doing business with you!

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Roni R

Nov 16, 2015

Although I came in to "test drive" the Ford Explorer, Rudy assured me that I would leave with a new car...& he was right. Rudy's professionalism & experrtise made me feel like I made the right decision. Kudos to Rudy Porter & Mark R.

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Tyleryac

Nov 16, 2015

If you want to buy or lease a Ford, go to All American Hackensack. I was looking at the Fusion to replace my Explorer, and I must have looked at several different Fusions on the lot. Larry, TJ, and other employees are amazing at their jobs and will make sure that you leave the dealership happy. I was able to get the car I wanted at the price I wanted. I highly recommend that you go and see Larry if you are looking for a Ford.

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workforce

Nov 14, 2015

I have purchased 3 cars in 10 years from All American Ford. Have dealt with Larry Rubin thru the years and he always is professional and courteous. Has a great knowledge of the cars he sells. Must also commend Service department. All employees I have encountered have been friendly and most of all corrected any problems I needed to be repaired.

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Virginia

Nov 13, 2015

Arrived at appointment time and was promptly greeted by a service advisor. Since I would be waiting for the service to complete he said he would try to have it done promptly. Was directed to receptionist who arranged for shuttle. Service was prompt and friendly. And the service was completed in a relatively brief time.

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Anas

Nov 13, 2015

fast service, wait time was less than any service i have experienced on oil change also they completed other check and gave recommendations. Kenny at service quick line my service adviser was very knowledgeable and very professional. it was great dealing with him. he was very pleasant and explained other recall issue that need my attentions to have dealer repair it.

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David

Nov 13, 2015

The good - Excellent Service department and advisors - car was in for almost 1 week - Jason kept me in the loop the entire period and exhaustively researched the issue with my car - always feel trust and honesty with the service department. The bad - the Ford product.

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vivianthorne

Nov 12, 2015

We received excellent service. We were given many options until I found my perfect vehicle which was the 2015 Ford Edge SEL. I love it!!! Thank you Robert Caminero.

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prph4ever2

Nov 12, 2015

I bought a used VW New Beetle 08 in March 2015 with Jesus Marante. I come in for for service on my car for Oil changes called The Works. Oil change, tire rotation and tap of other fluids offered at an amazing price. Employees are polite, friendly, and have great service. Free WiFi and great lobby area for when your waiting on your car to finished being serviced. So far car seems to be in great care! :-) Thank you All American Ford for taking care of my Blue Bug and I!!!Sales: Jesus MaranteFirst Oil Change: Jose OrganSecond Oil Change: Kenneth WhyteSincerely ,L. Maldonado

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JCStang15

Nov 12, 2015

This was my second service visit to the service department and both times I was treated like a VALUED customer. From the man taking my information at the service desk in the morning, to the woman at the cashiers desk to the mechanic handling my 2015 Mustang GT, Andy, who has in the past taken the time to talk to me on his way out of the shop on his way home at the end of the day. He was already in his car and stopped when he say me standing there. I can easily say that Andy is my number 1 reason for returning to you for service on my car, and that the way I'm treated by everyone else is the reason I have NO reservations on making that decision on continuing to return and recomend All American Ford Hackensack to others! -- I should also add, that before choosing All American Ford Hacknsack as the dealership where I would buy my 2015 Mustang GT I read a lot of these reviews. I got the feeling that the positive reviews were either staged or written by someone with a commection other than just a car buyer. Let me state that I have no affiliation with this or any other dealership other than buying my car and having the regularly scheduled maintenance done at All American Ford. I'm just a teacher in NYC.

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Jesse

Nov 12, 2015

This was my second service visit to the service department and both times I was treated like a VALUED customer. From the man taking my information at the service desk in the morning, to the woman at the cashiers desk to the mechanic handling my 2015 Mustang GT, Andy, who has in the past taken the time to talk to me on his way out of the shop on his way home at the end of the day. He was already in his car and stopped when he say me standing there. I can easily say that Andy is my number 1 reason for returning to you for service on my car, and that the way I'm treated by everyone else is the reason I have NO reservations on making that decision on continuing to return and recomend All American Ford Hackensack to others! - Also, I feel I should add after reading other reviews before I purchased my car, I thought that many of these reviews were paid for or fixed by folks connected with the dealership on a level other than just being a customer. I have no affiliation with All American Ford of Hackensack other than I purchased my car from there and I've received my regularly scheduled maintenance from there.

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chris1976

Nov 11, 2015

As we arrived at the dealership we were greeted by Robert with a simple hello and how are you today. During our time with him he was very professional and set a pressure free atmosphere. He had a great personality and was one of the reason why we purchased that day. Made the transaction a little easier, even with the long wait to complete the whole transition.

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catoso21

Nov 11, 2015

I went in for "The Works" vehicle checkup package. Service advisor Ken Whyte was very helpful, polite and professional. I didn't have to wait long. I'll definitely bring my car in again for service.

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f-troop

Nov 10, 2015

kenneth whyte is prompt, reliable, honest and a gentleman. He made all three of my service visits a positive experience. Ultimately, he delivered what he promised and my f-150 is running great.

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b3jxm02

Nov 9, 2015

Service writer Ken was extremely helpful, technician Joe C also was excellent, they explained everything to me and didn't pressure me with un necessary stuff.

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Marisolm99

Nov 8, 2015

It was time for my oil change. I walked in with out an appointment and was out in a heart beat! It was fast and the staff was friendly.

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Kim1428

Nov 8, 2015

Great Customer Service, helpful responsible, full of energy. I would definitely recommended for any oil change, truly Honest. Thank you for making my experience easier.

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Amy

Nov 8, 2015

It was very easy, everything was done over the phone came and picked up the car in and out in 2 hours

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jjth

Nov 6, 2015

Ken Whyte was pleasant to deal with, with no problems My first time there and it was a good experience I will be back Thanks

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Thomas Puglisi

Nov 5, 2015

.THE BEST SERVICE IVE HAD IN A LONG TIME, GOOD SERVICE ALL AROUND.

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Francine

Nov 5, 2015

From our salesman HD to the finance gentleman (who just started working at All American) our whole experience was enjoyable, professional, and both gentlemen were so nice to work with. This was not the first vehicle that we leased from All American, and it will not be our last.

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Vincent

Nov 5, 2015

Everything. Rich is so helpful, courteous and gets you in and out as quickly as possible. Cashier girls are very friendly, cheerful and courteous. Waiting room is comfortable with TV, newspaper, coffee and cookies. Restrooms very clean.

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Richie

Nov 4, 2015

Rudy was an excellent salesman. He first got details of what we wanted and found the car that fit our request and met our financial need. The whole experience was pleasant. It was a long 5 hour process, not Rudy's fault. He did an excellent overall job. We could not be happier. This is our second experience with All American Ford, Hackensack and we will be back.

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Grammadoit

Nov 4, 2015

I always dread taking my car in as other things are usually wrong and painful, But this was an excellent experience for me and fast too! Thanks to Ken Whyte!

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Bryp205

Nov 3, 2015

It was a great experience. The process was quick and pleasurable. Being a returning customer the salesperson knew what I was looking for and made it happen without any issues. Larry Rubin did a great job. Thanks Larry

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mrt314

Nov 2, 2015

Kenneth Whyte was outstanding. Greeted me immediately, advised of the time and kept me informed. Highly recommend from the service adviser perspective. My issue is just around the time it takes for a "quick lane" oil change. An oil change and tire rotation was just shy of two hours and there was only one vehicle before mine and it was already down off the lift. I chose All American's quick lane because previous visits to the dealer service department for an oil change was typically 4 hours! Would like to continue using the dealer vs. other quick service oil lubes, but AA Ford needs to figure out how to speed it up. An oil change and tire rotation should not take nearly two hours.

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edge

Nov 2, 2015

employees were friendly and the service to my vehicle was done in a timely manner. service manager was very helpful and thanks to the young man who serviced my car.

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FX4FireWaLL

Nov 1, 2015

Kenneth not only estimated the job within $5 of finished cost but also worked with me on the price. i would recommend having all of your vehicles serviced here.

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Thomas

Nov 1, 2015

Service rep Rich Wolski - excellent professional service. He should be commended for his knowledge & professionalism. The young ladies working the cashier are also very pleasant & curteous. Overall good experience

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Mary

Oct 31, 2015

Pleasant staff, eager to help;hopefully, my car drives fine after your expert service repair; pleasure to deal with this franchise.

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Buckie

Oct 29, 2015

Richard Wolski handled the replacement of recalled part very well and I did not have to wait the usual 4+ hours. A welcome change!

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Sandra

Oct 28, 2015

Rob was amazing- had the job done SO fast and car ready for me and 18 month old right away. Great experience

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Michael

Oct 27, 2015

We were in and out in 3 hours and the experience was excellent. Our sales person, Jesus Marante, explained my options for buying and leasing clearly and worked with me to reach the best deal.

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FORDSPORT150

Oct 26, 2015

Awesome customer service. Brandon Rodriguez was courteous and professional. This made my car buying experience great. If your shopping for a I highly recommend you contact him.

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Nayadez

Oct 25, 2015

I went in to have The Works done on my 2008 Ford Explorer. I walked and met Ken Whyte. He was pleasant and refreshing early on a Saturday morning. He made my experience an easy one and he is an excellent employee!!! He was very knowledgeable and was made me feel very comfortable. I was very pleased with my service and I will continue to bring my truck for service. Thanks Ken!!!! And a special Thanks to the young man who serviced my car.

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Eurofoodconcessions

Oct 25, 2015

Again Kudos to Robert Caminero who made my important purchase of my F 150 an enjoyable event. Highly recommend this dealership. The only drawback in the process is the confiscatory Sales Tax in this liberal state of NJ

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kelly

Oct 25, 2015

Had our 2015 Ford Explorer fully serviced and service advisor Ken Whyte was wonderful. He was upfront about the service time (45 minutes-1 hour) & informed me of my rewards & rebates. My truck was ready in 50 minutes & I can not believe that the cost was so reasonable for "The Works" service. There is no reason to go to a "quick lube" when you're receiving top quality service at All American, with Ken supervising.

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heather1222

Oct 23, 2015

I chose to go to the express oil change center vs. the service center across the street for a quick oil change. Kenneth was cheerful, accomodating and genuinely aimed to proivide me and my 2 1/2 yr old daughter with a great experience while we waited. Happy I went and I'll choose them again.

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jerryd

Oct 23, 2015

Had our 2015 Ford Taurus SHO serviced at All American Ford, in Hackensack, NJ and service advisor Ken Whyte made certain that everything was done properly and in a timely manner, We would highly recommend this dealership based on our experience with Ken.Jerry & Ellen

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Robert

Oct 23, 2015

Sales men listened to all our needs and was very professional. The seles manager was also very helpful and professional.

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Norman

Oct 21, 2015

I found this dealership looking for a VW Passat. At first I was worried that because I was not going to buy a Ford product, that I would be treated with less courtesy, and respect. Rudy laid those anxieties to rest. He is a true professional and personable man. The car I wanted needed new rotors and brakes. The dealership didnt hesitate to get the car into their garage and fix do the repairs required. This is a well-run organization, and Rudy is a part of the sense of excellence that I felt while I was there.

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Linda

Oct 21, 2015

The care and experience demonstrated by Larry Rubin. He did not give up until he found the car I was looking for.

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Parco

Oct 20, 2015

Fast and easy service. The service tech (Martin) was careful to keep my interior clean. That is important since I wear a suit to work!

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Paul

Oct 20, 2015

Fast and easy service...I was able to wait for my car and the service tech (Martin) was careful to keep my interior clean. This is important since I go to work in a suit!

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Jbiondo63

Oct 19, 2015

Outstanding service. They gave me an estimated time my car would be ready as I was waiting for it. Not where they only on the money the service they gave was the best I ever experienced

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dave1422

Oct 18, 2015

THANK YOU MARK AND ALEX. IF YOUR NOT BUYING AT ALL AMERICAN FORD , THEN YOUR PAYING TO MUCH. FOR THE BEST DEAL ON A FORD IT'S ALL AMERICNAN FORD. WILL NOT BE UNDER SOLD!!!!!!!

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Jessieb022

Oct 17, 2015

I have been a ford customer for many many years now. This is the first time that I've ever gone to all American Ford and I wish I would have started here in the first place. I have never had such a pleasant at a car dealership before. Mr. Larry Ruben went above and beyond his job duty and he got me the best deal he could within my budget. Thank you Larry for all you did today I truly appreciate it. You will always have me for a customer. He is a standup on this man and will have you in and out as fast as he possibly could. I highly recommend all American Ford :)

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Janet123

Oct 17, 2015

I dealt with some wonderful people at this dealership. My sales person was Eddie Watson. I came prepared with what I wanted and how much I was willing to pay.Mr Watson was able to deliver. I had previously gone to Fette Ford and it was a horrible experience. I will no longer shop at Fette I have found a new home.

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Jeanette

Oct 17, 2015

My sales person Eddie Watson was excellent. I came into the dealership prepared with what I wanted and he was able to deliver. I would definitely purchase all my future vehicles at All American!

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dev9

Oct 15, 2015

Rudy Porter and Mark Rizzolo went above and beyond to find me my new Ford Edge at a price lower than I expected to pay.

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Brigitte

Oct 15, 2015

The Service writer was very helpful and efficient in resolving the problem although the tire was not in stock he ordered it and it was there the next morning. He also recommended some helpful hints about servicing the car but never was pushy.

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Peter S

Oct 14, 2015

Rudy was great through out the whole process. Got a great deal and this guy is a pro! He explained everything and there were no suprises. All in all a great experience.

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Erin

Oct 14, 2015

It was efficient and upfront. I was told what they were going to do and they listened to what I wanted.

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Paul

Oct 13, 2015

Everything was taken care of and handled in a very professional manner. I was in and out in no time at all and would recommend the dealership to anyone looking for a car or repairs.

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jen2015

Oct 10, 2015

I went in for an oil change today, and Ken Whyte was so helpful with everything! All of the service clerks and technicians were knowledgeable, friendly, and fast - they were very thorough and they did it so quickly. Ken also helped in setting up an Owner Advantage Card for me (which I didn't know existed), and showed me how I could get a rebate too! I would highly recommend this service center and will definitely be coming back.

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Fusion_Guy

Oct 10, 2015

Had a simple oil change but Ken took the time to clearly explain the rebate policy and followup options.Would highly recommend Ken and All American.

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Kmdoyle

Oct 9, 2015

We purchased our new explorer this week and couldn't have had a more smooth transaction. We have purchased many vehicles over the years and the last two were from All-American Ford and each has become more pleasant... We dealt with Rudy as well as Vivian and both were so knowledgeable and made this transaction easy and pleasant. Rudy was such a pleasure to deal with and I would highly recommend All American Ford as well as Rudy for all your Ford purchases....

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Toby

Oct 9, 2015

I was able to sit comfortably and wait for my car. I was also kept up to date as to how long I might have to wait.

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Pinkcoffee

Oct 8, 2015

i brought my car in for a oil change. Ken the service advisor was fabulous. He was also the only one who was nice enough to listen to what i had to say. He offer five star service and gave me quotes on certain packages and parts. He also gave me suggestion on what i could do for my car. the Oil change was fast, They even checked my brakes and wheels. i had no problem after i left. Would definitely come back here again.

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WLloyd73

Oct 8, 2015

I went to this dealer as I have in the past and I was greeted right away. The staff all knew what they were doing and talking about product information was great. In less then 2 hours I was out of my old lease and into a New Ford Explorer at the right price. I would like to thank The following people for making this a great fast and easy experience. Melissa for her persistence on getting me to come in she called and texted me (which was great) Joe Fisher who told me he will beat any deal (kept his word) Tj who helped me pick out my vehicle got the ball rolling. (Great Manager) Ansoni who wrote it all up and took care of explaining everything to me (he really knows his cars) Bryan The Finance guy! Great guy knows his stuff explained everything. There were no surprises which is all I wanted The Finial number was the final number. Thank You all!

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silvermilan1

Oct 7, 2015

Took my car in right away for oil change. Very thorough in looking over car. Efficient in giving me quotes for other parts and tires I needed and answering any questions I had. Ken Whyte was friendly, courteous and helpful and rest of staff I spoke to were also the same. Great service experience.

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Surveytoocomplicated

Oct 3, 2015

They took me right away for an oil change. I appreciated the full look at my car. Ken the service advisor was fabulous - gave me a great explanation of all the service suggestions. Only negative - I'm not sure if this is common - but after I left the tire sensor went off. But they took me right back in and said it just needed to be recalibrated.

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Jumpin1

Oct 2, 2015

Jim Payne was a pleasure to deal with and made us feel like his Top Priority! It was my sons first car and I asked Jim to come to the car and ask my son if he wanted a car. He had him get out of my truck and pointed to the car I already had picked out with Jim the day before. We took a video and It was a great memory for our family. Then Ansoni Romo took his time and showed my son every feature in the car. I can't thank them enough. JS

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wreyes618

Oct 1, 2015

Super fast oil change, made a morning appointment and was out under 60 minutes. Go see Ken Whyte, super friendly and courteous, makes the process go smoothly.

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131313

Oct 1, 2015

Richard Clinton is a great salesperson! He's friendly, professional, and honest. He was able to show me very nice options one of which that I am currently Leasing and absolutely love. I got the car that wanted at the price that wanted. A+ experience. The process was quick and they are willing to work on price with you. He responded to every request that I had in a timely manner and always had my best interest in mind. I have dealt with a lot of salesperson and Richard is by far the best! Highly recommend! You will not be disappointed.

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Sharonac

Oct 1, 2015

This is the first time EVER I am writing a review! After dealing with MANY dealerships and salespeople, and leasing over 12 vehicles in my family....I wouldn't go to anyone but Larry Rubin! He is honest, fair and accommodating. You will not be disappointed!! See Larry for the best car experience. Thanks Larry!!!

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mamil028

Sep 29, 2015

I had such a great experience working with Rudy. He not only was a professional he was a friendly gentlemen who made it fun. Usually you don't hear the word fun while purchasing a new car but Rudy was a fun guy who did everything plus more to make the deal happen while making you laugh. Thank you for your hard work and friendship sir!

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Maria

Sep 29, 2015

Good communication from Service customer rep, Amparo. Sales manager (Joe Fischer) kept his promise about a free oil change; that's important to me. Little extras, like popcorn, refill windshield washer fluid, etc.

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Louise

Sep 27, 2015

Ken Whyte, service writer, explained in detail the additional work needed on my Flex and signed me up for owner advantage rewards to save me on future repairs. He seemed extremely knowledgeable and was a pleasure to do business with. I previously had my car serviced at another dealership and there is no comparison- I will be using Hackensack Ford forever. Ken should be the model for all service writers!

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Louise

Sep 27, 2015

Service writer Ken Whyte explained in detail work needed to be performed on my vehicle. Needed my car at a specific time and they were able to accommodate me. Also signed me up for service advantage to save me on future repairs.

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auridental13

Sep 26, 2015

He was extremely helpful with him. He helped me pick the best deal for my car and for my budget. I would highly recommend Rudy to anyone coming to this place. He's very patient, nice, and makes sure that you get the best deal.

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Parts 1225

Sep 26, 2015

Stopped in on a Saturday afternoon and was greeted by Kenneth Whyte the service writer I discussed my issue of the low tire pressure light being on and he followed me outside where he checked all 4 tires and found a small screw in my right front tire. Brought me inside and wrote me up and was told I should be out in 15 minutes in which I was. Thank you so much and a great person to have working for your dealership.

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Michele

Sep 26, 2015

Larry our salesman, paid particular attention to what I wanted in my car, and he tried and succeeded to get me that and more. I appreciate that even though my husband was with me and he really pays the bill, it is my car and I was making the final decision. Thank you Larry for the respect and attention you gave to us.

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Deborah

Sep 26, 2015

I loved the fact that I was in and out and had no surprises sealing the deal. The experience was great.

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youasktoomanyquestions

Sep 24, 2015

Service was fast, friendly, prompt and complete. It was also convenient because of the close location as I did not have to go to the dealership I purchased my vehicle from!!!

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B BARBIE

Sep 23, 2015

I was in search of a vehicle for a couple of weeks so I went into the queens Ford dealer and didn't feel right with the price or lack of drive to get me the best deal so I went online to find out the particulars and information on other dealers. The next day I was contacted by Brandon who assured me that he could get me a better deal than what I had been offered and so he did. Although it took me some time to get up there I finally made it and was greeted by Ansoni and Brandon where they had already begun the paperwork. I went for a test drive and after all is said and eI am now the new owner of a Explorer Sport. These two especially Brandon we're fantastic and definitely go getters and I really enjoyed having their expertise in my decision. I WILL DEFINITELY BE RECOMMENDING MY FRIENDS TO THESE GUYS. WAY TO GO BRANDON AND ANSONI??

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Shop295

Sep 23, 2015

Just picked up my 2015 edge from it's First Service, Ken Whyte Service Writer was Fantastic!!! Very knowledgeable, Friendly and Kept me in the Loop through the the entireServicing which took a few days. Thank you All American for taking care of everything for me.

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AllAmerican

Sep 23, 2015

This was my second service on my 2014 Edge. Staff was efficient and courteous. Was greeted by Kenneth as I entered the service area and promptly helped.

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Leandro

Sep 22, 2015

I brought my car in for a oil change and asked about a part I needed to replaced. Although I had no appointment, dealership had the part in stock, they took my car in and part was installed in about 1 hour!! saving me a return trip on another day. Very happy with the service. Thank you All American

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Paula D.

Sep 21, 2015

Just had the BEST experience all All American Ford in Hackensack. Vivian Zarate & Julian Santiago were amazing and really helped me and my husband out. They got us in 2 great new vehicles and the price we needed to be at. The prices they quoted were the actual prices we are paying (at other dealers we would be quoted a price and then by the time we walked out of the finance room with the payment being $50-100 more). We really felt that they were the most honest, straight-talking dealership we've ever dealt with.....we are now customers for life! Thanks for a great experience All American Ford!!!

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Michael

Sep 21, 2015

Quick Efficient and Friendly service. All my information was in the system including my complete service/maintainence records. Easy checkin process

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Kenneth

Sep 21, 2015

Ken in service was very personable and accommodating.I did not make an appointment and he took care of me right away. Very pleased with the service.

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dani

Sep 20, 2015

This was my first time at the dealership, and Rudy was so helpful and nice through the whole process. He really knew what he was talking about and made sure that I understood everything, taking extra time to explain things to me that I was not so sure about. As well, once in our new car, he made sure to stay and help us identify everything we needed in and about the car, and even helped me connect my phone to it. Overall he was very helpful, and I would recommend Rudy for anyone coming to this dealership.

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JOE SOYCHER

Sep 19, 2015

Kenneth Whyte was my service writer. He is very professional and knows his work. He answered all my questions from start to finish and I felt comfortable knowing that I could rely on the work being done correctly and in a timely manner. He knows how to treat people to make them feel at ease. Your entire staff at this service center are all excellent and very customer friendly. Looking forward to renewing my lease when current one expires. Great Car!! Thank you once again

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nicole1313

Sep 19, 2015

I went in to the dealership unsure of what I wanted, but Rudy really helped me out. It was my first time buying a car so I'm glad that he made it such an easy and wonderful experience for me. He was very patient, knowledgeable, and helpful. I would definitely recommend this All American Ford dealership and Rudy to anyone who wants excellent customer service and a good overall experience.

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Richard

Sep 18, 2015

When I called to get my oil changed, I was referred to your quick land service area across the street which had me in and out in less than 30 minutes. Everyone I spoke to were knowledgable and answered my questions easily.

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Jose

Sep 18, 2015

Everyone was very helpful and pleasant, they did all the leg work so when I was done with work all I had to do was give them my insurance information and drive away

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Suzanne

Sep 17, 2015

The reason I was at your service dept., because of a faulty steering wheel recall. Previously I was told that I will be getting a loaner, but the services dept. gentleman asked me if I wanted to wait he will get it done as soon as possible. It really worked out well for me. I appreciated very much.

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grollins

Sep 16, 2015

I didn't purchase a car from All American Ford and I therefore didn't get into the nitty gritty with them. However, my experience with their sales personnel, specifically TJ and Diana, was great when I was in the market for a new Mustang. I really like people who are eager and enthusiastic to work with you. When talking to other dealerships, they were helpful but not excited to get a deal done. At All American Ford, the mentality was "We will get you your next ford" and although that didn't end up happening due to them not having the specific car I wanted, they did do a great job to understand my preferences in a vehicle and provide the next best options that were available in a timely manner.

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Margaretanne1102

Sep 16, 2015

It was a long wait for what I needed done. Everyone is so friendly and helpful. My service associate Kenneth Whyte, was so nice and really really helpful. You can tell he's been in this business for awhile. He made sure I got the best service available.

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sani

Sep 15, 2015

Came to this dealership with my son & we had such an easy-going time with Rudy......he took the time to show me the Escape---explaining everything in detail before he actually took me out for a test drive. That was an even better experience---most test drives are on city streets---we went on Rt. 4 & I was quite impressed with the Escape's performance. All in all, Rudy was absolutely the most helpful salesperson---he was patient, honest & extremely versed in explaining the vehicle to me. We also met Mark Rizzolo & we all had quite a lot of fun working out the details!

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Leona

Sep 15, 2015

The Service Writer Ken Whyte was very professional, friendly and on top of his game at 7:30am on a Saturday morning.

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gerry

Sep 14, 2015

Kens a terrific individual and a pleasure to deal with. Very organized helpful and willing to go the extra way to help one out. There have been a number of times where I came to pick up my vehicle after getting over there after service closed and he was willing to help me out. Gerry

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Richard

Sep 14, 2015

I liked the good service,,an my salesman larry rubin was great an very helpful,,an the car was excellent,,,i will recommend all my friends,,

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James

Sep 14, 2015

Service was great they got me right in , explained what service I was having and they had me out of the dealership within 1 1/2 hours it was great like always

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Crystal

Sep 13, 2015

Sales consultants are very attentive also my consultant (Rudy Porter) was very supportive and very knowledgeable about the everything. great experience overall and would recommend for anyone who is interested in buying or leasing a Ford to ask for him.

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Joseph

Sep 12, 2015

I always see Rich when I visit. He knows my car and how I feel about it. I trust his judgement on repairs. Thanks Rich.

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njverducci

Sep 11, 2015

My husband has been coming here for 20 years and for good reason. Larry Rubin was relentless in his efforts to accommodate our needs. He worked with us until he was able to put us in a 2016 Ford Fusion. Love, love, love the new car! He worked out many different scenarios and was very patient. He was very professional and never pressured us into making a decision. We look forward to working with Larry again when my lease in up in 7 months. Kudos to Larry & All American Ford!

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Linda

Sep 11, 2015

Your salesperson Rudy stayed with me through the entire buying process!!! He even stayed on the phone with the insurance company for over half an hour to get it done!!!!

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Mike from Westchester

Sep 10, 2015

Bought a Ford Fusion from this dealership, and traveled some distance to do the transaction. The car itself, a 2016 Ford Fusion AWD, is awesome for the price, but my salesman, Rudy, really made the sale work. Easy to work with, effective without being overbearing. We actually had to switch out the car I thought I was going to buy, to locate another color more to my wife's liking. Thanks Rudy!

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Thomas McCormack

Sep 7, 2015

Very satisfied with the service I received and Ken was very thorough and professional with my concerns. With this experience I will definitely bring my escape back to Ken again.Tom McCormack

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Denise

Sep 6, 2015

Our entire experience was pleasant from the moment we entered the doors of All American Ford in Hackensack, NJ. Our salesman Rudy Porter was knowledgeable, patient and pleasant. Rudy assisted us through this overwhelming process with ease. Rudy treated us with respect, honesty and made this an enjoyable experience. We are happy to add another Ford vehicle to our household. Rudy and the entire staff made this a wonderful experience. We are happy we chose All American Ford in Hackensack, NJ and that Rudy Porter was available to be our salesman. Thanks!!

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Barney

Sep 5, 2015

Rudy was more helpful and honest than any dealer I have ever worked with before!!!!!!! It took sooooo much time to get the insurance and he stayed calm and patient!!!!!! Carlos Marin from finance was working very hard to get me the best rate!!!! The only thing that would have been better was if the car was free and included a free trip to Hawaii!!!!!!Thank you very much!!!!!!Linda

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Barb

Sep 4, 2015

All American Ford provided me with a great experience. The gentleman who checked me in and took my information was informed and patient. The mechanic who came to speak with me carefully explained what my car needed in language I understood and gave me a loaner car so that I could go about my day with transportation. The women in the cashier area were polite and friendly. My experience was very pleasant.

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Barbara

Sep 4, 2015

The gentleman who took my information was very courteous and informative. I was provided a loaner car and the work was completed by the end of the day. The girls in the cashier area were polite and patient.

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Joan

Sep 3, 2015

service manager Ken always remembers my name - he's very friendly, like everyone else! Jenny (service/cashier) was particularly helpful this time both on the telephone and in person.

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Sandy90

Sep 2, 2015

Everyone was happy and friendly despite being busy. I was treated with respect and got calls on the status of my vehicle. My work schedule didn't work with their hours of operation, however, the staff made it easy and stress free to retrieve my car after hours. I was also made aware of the overall up keeping if my car. If I hadn't already ordered the parts, this dealership would have done it quickly and affordably. Thank you for the quick service and excellent experience. I won't ever stress a visit to the dealer again! Big special thanks to Mr. Ken Whyte for making all this possible!

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Sbrock12

Sep 1, 2015

It was a pleasure purchasing my vehicle at this dealer. They gave me exactly what I wanted for the price I wanted and found me the model I wanted in the specified time. They gave me the best deal out of the dealers in the area. OAnsoni was pleasant to deal with and I would definitely recommend him.

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Harold C

Sep 1, 2015

A great special thanks to Larry Rubin at All American Ford in Hackensack he made my leasing experience a breeze. He his took time and patience to give me the dedicated service I was looking for. I'm very pleased with the service and I love my Ford Fusion!

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aje101700

Aug 31, 2015

Completely put me at ease with leasing my very first car. He made everything easy to understand and was so helpful. Steve Martino was also amazing to work with and helped me with every step of the way. He was always available to answer all my questions.

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john231

Aug 31, 2015

They found the vehicle I was looking for quickly when another dealer could not and they came to me with a fair price from the start without any high pressure tactics.

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Ginny

Aug 31, 2015

It is very apparent that All American Ford is trying hard to be sure that each customer and every customer is satisfied. Everyone made sure that I was being taken care of. My car was ready when promised.

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artpam91381

Aug 29, 2015

The very minute my husband and I met TJ we instantly liked him and he made us bothfeel very comfortable. His objective was to help us get the car that we wanted and alsothe price. We had been shopping around at many dealerships and were undecided aboutthe vehicle we wanted. We had also gone to a few other ford dealerships and no onewas as helpful and as knowledgeable as TJ.We made our decision overnight went back to All American and got the Explorer.He got us the car and we picked it up the next dayWe are both very happy with our choice of car and the dealership.Mostly with TJ. He really was terrific and we look forward to working with him again.

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tony8496

Aug 29, 2015

My vehicle was serviced almost right away without making an appointment. Service advisor was very friendly and professional. Mr. Whyte was very concerned about the issue with my vehicle.

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Maria

Aug 29, 2015

I was welcomed warmly and treated kindly. The environment (waiting area and bathroom) was pleasant and clean. I relaxed on a comfortable chair watching tv while my car was checked and serviced.

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dotal

Aug 28, 2015

I called for appointment and was given a close by date. I believe that my problem was unusual and therefore needed more attention to ascertan the problem. The combination key pad malfunctioned and I needed to call Ford roadside service while on vacation. Since my keys were locked in the car on purpose road service needed to come to open the car. First, Ford Roadside service was phenomenal arriving within 20 minutes and keeping me posted the entire time.For several months my remote key feature was not responding some of the time and was causing me aggravation. The problem was resolved with new battery and module replaced.Kenneth Whyte was extremely attentive, understanding and followed through with the details. I really could not say anything more positive about him. It is a pleasure to deal with him.Thank you Ken

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Angela

Aug 28, 2015

Your customer service is extremely high. I'm happy that you brought back Amparo, because she is what every customer needs when they walk into a service office. Thank you.

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jbelljlaw1

Aug 27, 2015

I had a service visit with my 2014 Ford Fusion on 8/21/15. Ken Whyte helped me and was so amazing in customer service, also I dealt with a Tim in service and he was great. Both very friendly, helpful & went out of their way to service my car needs.

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Michael

Aug 27, 2015

Totally enjoyed our salesman HD. He was professional, courteous, and no nonsense. The entire experience with him as well as the dealership was pleasent. Would definitely return for future car needs. Would also recommend HD and the dealership to anyone.

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Albert

Aug 27, 2015

Everything went as anticipated starting with my lease 3 years ago in 2012 and ending with my purchasing the vehicle in 2015.No surprises!!!!!!

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regularcustomer

Aug 25, 2015

The parts dept kept searching until they found the part for my 1997 Taurus. The service advisor kept my posted daily on what was happening. I was loaned a new Ford Edge to drive while my car was worked on. Everyone was professional and friendly.

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tneats

Aug 25, 2015

When we entered your dealership we knew we wanted to buy our new Fusion from Rudy Porter. We purchased a Fusion in March 2014 and are very satisfied with it and our new 2016 as well. Rudy is knowledgeablepolite and did not hurry us, which we appreciated. He answered all of our questions, some more than once. He made sure we got the car we wanted right down to the beautiful blue color.We would recommend Rudy to our friends he is a gentleman and an asset to your company.

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teacher

Aug 25, 2015

Rudy Porter was a very knowledgeable, attentive and helpful sales person. He was very professional and would definitely recommend family and friends to do business with Rudy. We hope to be loyal customers to All American Ford.

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Randall

Aug 25, 2015

Guy who did the write-up on my car said it would likely take 2 hours to finish the job. It was a bit long, but I decided to wait. It took only 1 hour and 15 minutes, so exceeded my expectations which made me very happy.

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Paul

Aug 25, 2015

My sales consultant Brian Eschrich and the manager Mr Payne treated me with great respect. The purchasing experience was painless.

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ddillow1234

Aug 24, 2015

I leased two cars from this dealership. One of my cars 2013 Fusion has had nothing but problems. Recall after Recall. The problem is they are "busy" so they never have loaner cars. Then the Edge I have has been fine but recently had a problem with the transmission which I have heard has happened to multiple cars in this make and model but has yet to be a recall. Since the part is not covered under warranty they are charging us $1700 to repair and replace the part. Again took one full month to get a loaner car.

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DavidDoblack

Aug 22, 2015

Once again Kenneth Whyte did a superb service, on August 21, 2015 I went to All American Ford to get a set of new tires.David Doblack

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Gyle

Aug 18, 2015

This is my Third time renewing a lease with Ford, as usual I am very happy with my Choice and the Service provided by everyone involved!

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jbrann629

Aug 17, 2015

I came to the dealership looking to trade in my car. I must admit I was a very difficult customer and gave my salesman Rafael and his manager TJ a really hard time and was extremely rude to them. They were both very nice to me and continued to assist me in searching for a new car suited for me. I absolutely loved my old car (fusion) so I decided to buy a brand new one. I had some complications because I had a cosigner on my title but they made it very simple for me. Thanks guys for all your help and sorry for being so difficult :)

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DavidDoblack

Aug 15, 2015

There is no challenge to Kenneth Whyte, he will solve any problem and run the service to perfection.I hope that he'll be there for as long as I have a car, nobody else can do the job.I went there for my service on Aug. 13, 2015.

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scavagliato

Aug 14, 2015

Jesus Marante was an excellent salesman i bought a Ford escape 2015 on May Im very happy with my new SUV. Kennedy Whyte was very helpful filling out all the papperwork.Osiel Garcia( mechanic) explain me What he was going to do to my car, and i have a couple of questions about my car and he was very nice Helping me.Anabella S.Cavagliato

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Debra

Aug 14, 2015

My contact, Jullian, at All American Ford in Hackensack is the best. He reallly looked out for me. Giving me the best possible deal on a lease. And a true gentlemen. The whole staff was great from beginning to end!

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Raymond

Aug 12, 2015

This is my 3rd vehicle from your dealership. I have found that Jim Payne and his group are very accomadating.

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Steven

Aug 12, 2015

After buying several vehicles in only a few months, I liked how they took their time showing all vehicles they had in stock and spent time on giving me the best deal possible.

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JEANNIE227

Aug 11, 2015

Ken was great and helped me with all my needs. The time table was great and worked with my schedule. He reminded me that my tires needed to be rotate which I really didn't think about but he did. Thank him

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ford16

Aug 11, 2015

Rudy Porter was most helpful, an excellent salesman. He was very attentive to our needs and made the purchase less stressful. We would definitely recommend him.

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jcpaonelge

Aug 11, 2015

It was a pleasure having Richard Clinton as our salesperson. He was very informative, personable and took the time to answer our questions and work with us. Being a customer of Ford's for over 15 years, it actually was the first time in a while that we were treated like "family" and wanted our business based on loyalty. Our daughter will be needing a car within the next 6 months and looking forward to coming back to do more business!

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Poolgirl

Aug 8, 2015

Scott Dougherty is the employee who referred me to the dealership, he convinced me to give it a try after walking out of another dealership, he was correct! Julian Santiago was my sales person and he was terrific. I am recommending all my customers it was a fabulous experience. They didn't just take my money and run they want me to love my car and I do!

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Lisa

Aug 8, 2015

Eddie at ford worked very hard to get me what I wanted and could afford in a quick and professional manner thank you

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anthony.rotundo1

Aug 7, 2015

There's a reason why Larry Rubin has more than 3x the reviews of anyone else: He is a hard worker that wants to make you HAPPY with the new vehicle you're in. Larry worked tirelessly to get me the truck of my dreams: A fully loaded, black on black 2015 Ford Edge. In my experience he is the most professional salesman I've dealt with. His knowledge is extensive and he'll spend the time with you to get exactly what you want. Make sure to ask for LARRY RUBIN when buying or leasing. And when it comes to sign the paperwork TJ and Bryan will make you feel comfortable that you are getting the best deal possible. I've never been happier with a dealership.

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Teddyb

Aug 6, 2015

Ken Whyte's knowledge and plain, understandable language was welcome to me. Too often I have been frustrated with dealer sales people. That was not the issue this time.

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Carl

Aug 6, 2015

I brought my car in early morning on simple recall and advised it would just take and hour or so. Waited all day for car to be ready for pick-up. I was called around 5 PM.

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Anni

Aug 4, 2015

Carlos Marin is the only sales person we deal with, Ken Whyte is the only service person we deal with. & AAF is the best dealer.

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CrystalR

Aug 4, 2015

I was recommended to see Eddie by a friend. I came in on a Saturday and he was so helpful. I gave him my budget and told him whatever kind of car he could get me in I'll take it. I left with a 2016 fusion that I love. Eddie was truly such an amazing help and I'm so happy he assisted with me getting my first car.

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Fusion2016_Louise

Aug 4, 2015

Richard Clinton, Great SALES REPRESENTATIVE, incredibly patient, and very customer friendly environment, everyone is so helpful, and a pleasure to deal with, its a great team of people

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Carol

Aug 4, 2015

The salesman, Rudy Porter, was very knowledgeable and patient. He answered all of my questions in detail. He was also very efficient when it came to the paperwork.

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PSITO

Aug 3, 2015

SUGGESTIONS AT TIME OF CHECK WERE MADE BY SERVICE ADVISOR - KEN WHYTE. HE REPLIED TO MY ASKING ABOUT WHAT CAN BE DONE TO BEST SERVICE THE VEHICLE IF LIGHT OF MY THINKING TO PURCHASE IT AFTER THE LEASE. BALANCE OF SERVICE WAS 15,000, AND REPLACEMENT OF WIPER BLADES AT MY REQUEST.

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BuildItTrue

Aug 2, 2015

Have purchased several vehicles from several dealers over the years (I've owned over 15 cars) and can honestly say that I had the best experience here with Jesus. He made sure I never felt pressured and tried his hardest to make sure I was getting what I wanted without trying to push me into something else. Everyone was friendly and helpful making sure I was happy. I'll definitely be recommending All American Ford to anyone I know and sending them to Jesus.

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Judyville

Aug 1, 2015

Kenneth Whyte, my Service Writer, was very responsive, professional and pleasant. The mechanic who serviced my car accurately diagnosed and repaired the vehicle promptly and professionally. The cashier was very pleasant to deal with. And best of all, they have a Shuttle Service to take me to my job, and then pick me up again when my vehicle is ready. They make the entire process painless and with no inconvenience whatsoever.

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John

Aug 1, 2015

Gave me a fair price from the start without a lot of haggling and was able to find the exact vehicle I wanted quickly.

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Ford

Jul 31, 2015

Excellent Sales Consultant and Service will come back for my next one very satisfied also will tell all my friends Showed me everything about the car and went over the car with me

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acostara684

Jul 31, 2015

Friendly and focused on total client satisfaction. Exceptional follow-up during buying process. Great product knowledge. Rudy is great sales professional and was very responsive with my questions and concerns.

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New Customer

Jul 31, 2015

I recommend this dealership to anyone searching for a new vehicle. Rudy is awesome - a real sales pro who is professional, friendly and efficient. I'll be back with a friend this winter who is searching for a new vehicle.

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RICHD

Jul 31, 2015

I'VE JUST HAD MY EDGE SERVICED , EVERYTHING WENT GREAT. KEN WHYTE HANDLED THE SCHEDULING, AND WHEN I ARRIVED TOOK EXCELLENT CARE OF ME. HE EXPLAINED EVERYTHING TO ME. FILLED OUT THE PAPERWORK AND TOOK MY CAR AROUND. EVERY APPOINTMENT SHOULD WORK SO WELL. THANKS KEN

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ragans

Jul 30, 2015

Larry was great to work with. I think he showed a great price & appreciate his honest service. Very happy w/ my purchase of a 2016 Ford Fusion!

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LAF

Jul 30, 2015

Just leased the new sporty edge. Our salesman was Rudy Porter. He was friendly and very helpful. He also was very informative about the car. He took the time out to explain everything we needed to know about the car. Love my new car! Thank you Rudy!

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FDRiv3r

Jul 30, 2015

Excellent costumer service was provided and all my questions were answered thoroughly. This is the same great experience I had almost three years ago when I first leased a vehicle in from All American Ford, thanks to Larry.

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Louis

Jul 30, 2015

I was taken care of. I had some really bad experiences elsewhere that really turned me off to Ford. My one trip into your dealership really brought me back.

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dalasparias

Jul 29, 2015

After purchasing my truck from the local dealership (south Jersey), i soon learned that "service" ended once i signed and the truck was mine. Soon after my purchase little problems started to arise. I was bringing my truck in for the same issue almost every month for the first 5 months of owning it. They were an awful dealership to work with and turned an inconvenient situation into a bad one. I stopped into All American Ford to see if i could get a simple oil change while i was up here in the area and almost right away i felt like my faith in Ford was renewed. Ken Whyte was not only professional but met me on a personal level. Maybe he sensed that i needed that after i told him about what i was dealing with but regardless, he really made a difference. He's doing exactly what he is supposed to be doing and then some. Although i regret purchasing my F150 somewhere else, my future business will be at All American Ford. It's worth the trip for many reasons.

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JohnM

Jul 29, 2015

Awful service. Questionable sales tactics. Second bad experience with this dealership within one year. First was on the Sales end. I was interested in a new 2014 Explorer limited last July, because of incentives, and was told, by their telemarketing sales rep that there were a few on the lot. I checked the web site in order to verify. I immediately drove down there and was told they don't have any. We're only showing '15 models. I asked about the phone rep & web inventory and was told that A) He was wrong when he said it and B) They only update the web inventory at the end of the month so it isn't accurate. I mumbled something about Bait & Switch and stormed off the lot vowing to never return. I bought a 2013 instead as a low mileage trade at another local dealership. I unfortunately did return with an appointment for a warranty service with these guys along with routine maintenance. After arrangements to drop off, skip lunch,etc, I received a call from Jason stating that they were unable to get to my repairs because they had more ex$$$tensive repairs waiting. Isn't that what appointments are made for? I asked if he can commit to another day if I rescheduled. He replied that any dealer who tells you that they can commit to a specific day is lying to you. Customer service at its finest.I've been driving Audi for years and have had dealer service at both Town & Jack Daniels. Never a problem. Still own a 2004 Explorer purchased originally from Tenafly Ford. Never a service problem. Fool me twice, shame on me. Stay away.

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Vman

Jul 28, 2015

I only was in the market for a new lease vehicle and my friend just purchased a vehicle from All American Ford. Told need to give them a try he was very satisfied. So I went there and spoke to Larry Rubin I told them that I was looking for a Ford Escape. He took his time with the sale and explained everything what the car had. Me and my wife were very happy. Thank you Larry Rubin

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Moozer

Jul 28, 2015

Although there is a Ford Dealership in my hometown, I don't mind traveling to All American. Since purchasing my Ford Fusion in Hackensack nearly five years ago, I have always enjoyed the level of professionalism and the comfortable environment normally not associated with car dealerships or service centers.Highly efficient, organized and honest with the added bonus of NO EGOS, I will always go to All American Ford in Hackensack for my Ford Fusion needs.

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Virginia

Jul 28, 2015

At the dealership we were directed across the street to the jiffy lube as all we needed was an oil change and the wait time (it was lunch hour) was longer than we were comfortable with. Across the street they were courteous, efficient and through, and I was pleased with the service.

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rfego1211

Jul 25, 2015

I just bought the 2016 Ford Fusion on July 21st. I walked in with my mind set on a certain price but not sure of what vehicle I wanted. Ed introduced himself to me, then and there I realized how educated he was about all the vehicles in the show room. He made my first experience car shopping the best experience I ever had. I would absolutely recommend this dealership to everyone I know and to work with Ed. I was extremely helpful and he made everything easy and stress free, something everyone wishes when buying a car, I will most definitely be a returning customer! Thank you Eddie! You guys are amazing and I wish much success!

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Joseph

Jul 25, 2015

YOU PROVIDE EXPERT AND PROFESSIONAL SERVICE IN A TIMELY & FRIENDLY MANNER. YOU DON'T PUSH EXTRAS AND THE CUSTOMERS FEEL THEY CAN TRUST YOU.

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dan926

Jul 24, 2015

Ansoni helped me find the car I wanted after changing my mind. Quick process and got a good deal. The car was ready when I came to pick it up. Ansoni showed me all the features and took me into finance, was out in 10 minutes. Very happy with my choice

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Marianne

Jul 24, 2015

Ken always goes above and beyond to provide excellent customer service. He is a true asset to the company! Keep up the great work Ken.

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sweetpea5132000

Jul 24, 2015

The many times that I have been to this dealership I have always had a pleasant experience. Ken and Ed are extremely helpful at all times. Great experience every time!

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rknights15

Jul 22, 2015

The bottom line, if your shopping at All American Ford you want to deal with Mr. Rudy Porter. He had all the answers to my questions and did not have that typical salesman attitude, which made the buying experience even more pleasant. I must say I am very happy with my 2016 ford explorer sport and with the excellent service Rudy Porter provided me and my father with. I will be recomending Rudy and All American Ford to my other family members and friends who are looking to buy a new carThanks Rudy !

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Vincent

Jul 22, 2015

Rich was great. I was in and out sooner than I expected. You have a terrific staff in the service dept. Waiting room is very comfortable. It is always a pleasant experience.

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Deanna

Jul 22, 2015

Everyone I encountered was extremely pleasant and professional! I was early for my appointment and they took me right away!

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Miapisa

Jul 21, 2015

It is always a smooth experience when coming to All American Ford hence why we keep coming back. Larry made this time around even better.

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greycats42

Jul 21, 2015

Both Vivian and Ansonio really took the time to listen to my needs, understand my situation and work with me to find a new lease that fit well with my budget. The follow up is terrific.

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Deanna618

Jul 20, 2015

I was greeted with a smile and excellent customer service! I arrived before my scheduled appointment and was taken right away! When I brought my car in it was filthy, I left with excellent service and a clean car! It was a pleasant experience!

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Kellytomp1990

Jul 20, 2015

I had a great experience with getting my 2016 Ford Escape titanium. It was the easiest dealership to deal with and they found the exact one that I was looking for. I would reccommend to anyone looking for a car to go here and to deal with Larry.

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Family of 5

Jul 20, 2015

After a bad experience at a different dealership, we were reluctant to try to buy a new car again. When we did, we found All American Ford in Hackensack,NJ. The second we walked in thru the front door we were not pressured with salesman. We actually walked around for a bit and found an Expedition we fell in love with. We were then introduce to Larry Rubin who sat us down and started the conversation. After a short while we were questioning wether to go with what we fell in love with in the showroom or the EL version. Larry actually walked us around the lot and found us two other Expeditions to compare. After that we decided, it was the one on the showroom floor. Next Larry sat us down and began the process. Through the whole thing, we never felt pressured which made the sale pleasurable! Larry and the staff at All American Ford actually stayed almost two hours past closing to complete the deal and get us into our new Expedition. The whole process took just under 3 hours! They drove it right thru the front door which is a memory my family will never forget. Thanks goes to everyone at All American Ford!

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WCleaves

Jul 17, 2015

Ken Whyte was exceptional in his serviceAn asset to the Ford Company Family He greeted me with a smile, assisted me in needed services and even had my car washed (without my asking).One of the best experiences I have had with a Service Department.

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Maria

Jul 16, 2015

This is my second leased vehicle with this dealership. I came back only because of my salesman, Brian! I live over 50 miles away.. could have went to a dealership near my house. But because of Brian's work ethic and honesty, I came back and brought him another costumer, who also leased a vehicle through him. He worked with me and made this another awesome experience w/this dealership! His patience and dedication paid off! Thank you, Brian, for putting me into the car I wanted at the price I could afford!

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happycustomer

Jul 16, 2015

I was warmly greeted by Kenneth Whyte, service writer. My Fusion was in for a recall, and although I did not purchase my car at this dealership, I received prompt, curteous, thorough service.

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Drea U.

Jul 15, 2015

This was my first experience with a Ford dealership that wasnt in Jersey City and I am so very happy I decided to take the ride out to Hackensack. From the first email I wrote I was very stern in what it was I wanted and Brandon emailed me right back with no lines of b.s. I took the ride out not intending on really getting a new truck but Brian was so helpful in helping me find what I wanted. He broke everything down so we understood everything and most importantly he listened to what it was I wanted. He took the time to show us what choices I had he even went as far as looking at his other dealerships to have one shipped up for me from another store but there was a hidden gem there that he managed to work a deal on for me. I am thankful he had the patience to deal with my back and forth about what color and which model it was that I wanted. I will defiantly buy from this Ford location again and will head right to Brian for his expertise! It was a pleasure doing business with you guys! Thank you very much for everything!

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first time Ford Escape lessee

Jul 14, 2015

My calls and email inquiries were returned in a timely manner, everything was straightforward and there were no hidden surprises in the representations of prices and conditions. People were very courteous and helpful.

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brbhat

Jul 14, 2015

Everyone at All American is especially helpful and responsive to the customer's needs. Larry Rubin helped me select the appropriate vehicle at the right price for my budget.

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Ruthann

Jul 14, 2015

Prompt service appt, problems fixed, vehicle so clean! Rich W. did a great job communicating the service needs of my vehicle.

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Carlos

Jul 13, 2015

Jose was very polite and helpful during the whole time. And I love the fact you guys opened that Quick Check. Even though I had to wait a while it was a lot faster then your other place before.

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Pravesh

Jul 12, 2015

I had a very great & wonderful experience here at All American Ford. Brian helped getting me the car I was looking for. He is very helpful and clarified all my questions with so much of ease. He made all process so easy and quick.Highly recommend All American!!Thanks!

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mayur

Jul 12, 2015

Vivian/Larry help me to gave the exact car I want with in my budget.Larry, was so kind, informative, and easygoing. He made my Leasing experience very easy, Looking forward the same service in future, Thank you Larry and Vivian

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Amy

Jul 11, 2015

I have been leasing cars for years and I dread the moment when my lease is up and I have to go get another car. This is the first time in over 20 years of leasing that I actually enjoyed my leasing experience. From the moment I walked threw the door till that last handshake every person I met made my leasing processes easy.My salesman Rudy was amazing. Rudy answered all my questions and not once did I feel pressured . Which is usually my experience when getting a new car. He was able to get me the car I wanted at a price that was within my budget. Even after I changed my mind and picked a different car. I know I'll be back in 3 years to get another car and I can only hope Rudy will be there . Thank you Rudy

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Mark

Jul 10, 2015

Brian made this deal happen. He knows his stuff (cars and sales) and handled my transaction with ease. Brian understands the client experience and goes above and beyond. I will definitely contact him for my next car.

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Swoboda

Jul 10, 2015

Ken Whyte took time on July 4th to remind me of a repair that I had postponed... That's dedication in my book. Thanks Ken!

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fe046603

Jul 9, 2015

Larry was great in providing us with great service and a great price! I highly recommend you specifically contact Larry Rubin for a great price and great service!Fernando & Ibeth Cuco

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Angellica111

Jul 9, 2015

My experience was amazing. I would and I will recommend this dealership and my sales person Mr Rudy Porter. He was very helpful. Thank You

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esmith59

Jul 8, 2015

Came in here with a true car estimate of the exact model we wanted. Got in and was directed to Eddie when we dealt with someone else on the phone. He made the process extraordinarily easy and was very kind in doing so. I would absolutely recommend coming here and going straight for Eddie's desk.

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JKCassidy

Jul 8, 2015

We went to All American Ford already knowing we wanted the Ford Fusion Titanium 2015 brand new and Brian was so much help. They had no new 2015 on the lot but he made some calls and found the exact one we wanted and got it for us! He was never to pushy and provided us with great service! He was always in contact with us and made our decision and our purchase very easy.

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Matthew

Jul 8, 2015

The front desk guys at the dealership counter and place where the service took place were excellent. Very helpful and friendly. I'm sorry there names escape me. My appointment was at 7:30am

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R2014

Jul 6, 2015

We went to All American Ford without much knowledge on Ford Vehicles. Ansoni took the time to find us the right vehicle at the right price and was more than accommodating, He was able to make this the smoothest car buying experience we've ever had. He was extremely knowledgeable about the Ford lineup and made the process as easy as possible. From the sales team to the finance department the staff at All American Ford are top notch and will go above and beyond for their customers. We highly recommend this dealership and especially Ansoni. Thanks All American Ford!!!! We LOVE our new truck!!!

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SophiaLahlou

Jul 6, 2015

These guys are great. Truly care about the people. I went to Kenny for service and when my car needed a repair. He took great care of me. I highly recommend him and All American Ford.

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Strudel1995

Jul 6, 2015

I wasn't entirely sure of myself with buying a brand new car, however after checking out the Hackensack All American Ford, they had me pretty convinced. They were extremely helpful and were reliable. The most important thing to me is that they didn't try to sway me on my choice of car. Altogether great people!

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plaffont

Jul 6, 2015

Rudy was very professional, delivered the car to the office and had all the paperwork ready to go for a quick & smooth transaction. great service.

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Albert

Jul 6, 2015

Your service people are great I had a problem with my Bluetooth and the gentleman in the work shop helped me with no problem

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rayray

Jul 5, 2015

Robert was super great and he was also friendly and knowledgeable I had a good experience everything turn out great not like the other dealership I went to before I walked into Ford All American I would recommend this place to all my friends and mind you I come from the Bronx Thank You Robert Caminero.

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Dennis

Jul 3, 2015

Larry Rubin worked really hard to get us the car we were looking for. I like the way you guys follow up to make sure everything went ok. This is the third car we have purchased from All American, but won't be the last.

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Rob5589

Jul 2, 2015

Hands down the best salesman around!!! Wonderful and easy experience from top to bottom!!! Straight to the point with very competitive lease prices. Also one of the few honest people left in this business.

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ESCAPE 2014

Jul 1, 2015

THIS WAS A RECALL AND THEY HANDLED IT. IT TOOK 2.5 DAYS, BUT IT SEEMS TO WORK. tHIS WILL GIVE ME THE BALANCE OF WORDS TO GET TO 25.

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Andyv25

Jul 1, 2015

They gave me the exact car I want with the perfect deal. I would recommend this dealership and the sales associate was extremely nice and worked extremely well.

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Dalia

Jul 1, 2015

Kenneth in service is always efficient and courteous. The office work was slow and I had to wait for half an hour to get a loaner that was ordered ahead.

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Rossy

Jun 30, 2015

I was involved in a car accident in which my new edge was claimed by the insurance as a total loss. My husband and I decided to place a visit to all American ford, there we met with Hubery Daley known as HD, he was so pleasant and very professional never once did we feel pressured. He was able to get me into a more upscale vehicle than the one I previously lost. After a price debate with the actual dealer where I lease my first edge HD and Joe Fisher made it possible for me to get into a new edge by offering me an unbeatable deal that I couldn't refuse.. Thank you guys.. you are the best..

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Paul

Jun 30, 2015

Best buying experience ever and I've bought many cars in my lifetime. Informative and patient yet didn't waste time or play games. Larry was relatable and made me feel comfortable from first meet to vehicle delivery day. Kept me informed of progress and took care of all associated details with purchase.

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Roen

Jun 30, 2015

I just bought the new Ford Transit Van 2015 with All American Ford and it was a great experience, got the best deal and I recommend to anybody to go there and get the car you like for the best price.

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Ann

Jun 30, 2015

This was my first time I came for service and everyone was most helpful The oil change and checkup was done in a timely manner. Thank you for a great experience

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Christine_han

Jun 29, 2015

I couldn't have asked for anyone better to help me with my first car buying experience than Larry. He was beyond accommodating and never once did I feel pressured. If anyone is looking for an honest, knowledgeable, and easygoing salesman- Larry is your guy. I can't thank him enough!!!

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Rscho

Jun 29, 2015

I hate looking for a new car, and this was the best experience I've ever had! My salesman, Larry, was so kind, informative, and patient. He truly made me feel comfortable making such a big decision!

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Donald123

Jun 29, 2015

It was a great experience at all American Ford Rudy walk us from the beginning right to the end walk us through everything we need to know about purchasing a used vehicle dogs out for a test ride spoke to us about the warrantee the experience was probably the best experience ever had at a dealership and I usually hate going to

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Karenpinsdorf

Jun 29, 2015

It was a pleasant experience dealing with Rudy since I have not had many good experiencea with car salesman especially being a woman. I would definitely recommend Rudy to my many female friends interested in buying a car!!!

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Dennis

Jun 29, 2015

Larry Rubin did a great job in finding us the 2015 Ford Edge that wished to buy. He answered all of our questions and concerns in a professional manner. This is our second Edge from All American, but it will not be our last, thanks to Larry's terrific customer service.Dennis and Joan McCulley

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Rdelfavero91

Jun 29, 2015

Larry, was very easy to work with took very good care of me on both of the vehicles that I purchased.He is a real pro. Joe Fisher also was great.

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thomash7711

Jun 29, 2015

Our experience at All American Ford was awesome.Joe Fisher general mgr and salesman Ansoni Romo and Chris Aleggretta finance could not have been better.We purchased the 2015 Escape and its amazing.We could not be happier.It is our second purchase from All American Ford and both times at different locations were very satisfied.Everyone was attentive,knowledgeable,efficient,and friendly.I would highly recommend this dealership to anyone.Thomas W HolsteinLaurie A Waters

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Garfwomen

Jun 28, 2015

I love them! I live in NY and always get a rental at no additional cost so I can go on with life. And the work on my truck done well! Plus the ladies at the front desk are nice and Ken is amazing. They make me feel like family every time I visit.

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EH0627

Jun 27, 2015

We had a very pleasant experience buying our new 2015 Ford Focus with the help of Rudy Porter. When we walked into the dealership we were introduced to Rudy Porter who is a consummate professional. He helped us arrange the trade in for our previous Ford Focus. The entire experience was met with professionalism and a good sense of humor thrown in too. I highly recommend Rudy to help you with your next car purchase.

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rachc0410

Jun 27, 2015

As usual, Larry Rubin made the lease exchange process painless and easy. We are driving outta here with our brand new Ford Explorer and very pleased with our deal and service. We'll be back for the 5th car!

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Geoffrey50

Jun 27, 2015

I have had plenty of interactions with various service providers. I am hard pressed to find one with the level of professionalism, patience and thoroughness of Rudy Porter. He made the purchase of my 2015 Explorer enjoyable and stress free. He explained everything in detail and was able to provide me an excellent deal. He is truly an asset to your organization and I wouldn't hesitate to recommend anyone I know to visit your dealership Geoffrey Jackson

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MikeyP186

Jun 25, 2015

First time dealing with their service dept. and it was perfect! My '14 Explorer Sport needed a new battery and Ken Whyte took care of it! I waited while they serviced the car- great facility. Very nice customer waiting area. Was obviously covered under warranty so all I gave was a handshake on the way out! Thanks again Ken!

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valnmike

Jun 24, 2015

My husband and I recently went and leased a Ford Explorer with the help of Rudy. From the moment we walked in he was so polite and really listened to what we were looking for and was not there to simply make the sale, but to make sure we were not getting into something we would regret later. He explained everything and was so patient as I am very indecisive! I really never write reviews, but as far as buying/leasing a car it is one of the most tedious and sometimes stressful things to do, so being that this was by far the best experience we have ever had; I had to share! :o) xoxo-Val n Mike

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Laura4

Jun 24, 2015

I recently leased a new Ford Edge from Larry Rubin. This is my fourth leased car from him. He and the sales managers have always made leasing a very pleasant experience without any concerns. Larry always makes sure that I get the exact car I am looking for with the budget I have in mind. Thank you again for a wonderful new Ford.

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FordStiles

Jun 24, 2015

Rudy was great. He was able to get me the best possible deal on an all new 2015 Ford Edge SEL and was also able to get me on the road with the vehicle the same day. He even helped me set up all my radio stations and iPhone/bluetooth settings in the vehicle while we waited for Finance to finish up the paperwork.

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Ford Owner

Jun 23, 2015

I took my GMC Terrain for oil change and tire rotation because I received a friendly reminder to do so at cerrais mileage. All American Ford Hackensack took care of everything. Kenneth applied the credits From my Ford Owner Rewards account, updated my personal info in the computer with a smile and I was called to pick up my vehicle on time. You can't get any better service than this. Very diligent, very personal, trust worthy service.

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strawberry

Jun 23, 2015

Was not a fan of this dealership until my recent visit with Ken in Service & Ken in Parts.Before this others were not interested in helping with anything.

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shavarbethea

Jun 23, 2015

I am a very picky person. Rudy took the time and attention that I need and did it with some of the best customer service ever. He has made me a ford fan and can't wait to get my next one from him.

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bps8876

Jun 22, 2015

I could not be happier with my experience at All American Ford. We walked in the dealership with the intention of leasing a car for my husband, and we ended up both leaving in new cars! Our salesperson Rudy Porter was patient and really took his time with us to make sure he was giving us the best deal possible, and he came through with flying colors!! He made us feel like we were a part of the All American family, and after this experience I wouldn't think about going to any other dealership! If you need a car Rudy is the person to see.

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Rubenr0616

Jun 21, 2015

Eddie helped us pick out our 2015 Ford Explorer. He was extremely nice from the first hello and made my wife and I feel very comfortable. He went through hoops to find us everything we wanted and then some. He is knowledgable about all vehicles we asked about and made us an aggressive of we couldn't refuse. We are super grateful to have worked with him.

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LB123

Jun 19, 2015

The car was not available for the test drive even though I was told that it is over e-mail. I was assured that the car comes with key-less entry pad, but once I bought the car I discovered it's not there. It was a mistake on behalf of sales person and just to be fair dealership should have installed it for free, but they refused and didn't even offer me a discount. I spoke with the manager Hernan Maranon and he made it sound like it's my fault. I tried calling and e-mailing General manager Joe Fisher, but he ignored my e-mails and phone calls. It would cost me about $200 to get it installed ans it would cost them even less. So basically for less than $200 they lost a customer for life, smart move guys...The only good thing about them is that they gave me a best price.

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LorraineM

Jun 19, 2015

A++ to All American Ford in Hackensack. I recently purchased a new Ford Explorer. My experience at this dealership was amazing. The entire staff are professional and courteous. From the smiling faces that great you, to tending to your needs while you wait with refreshments and friendly conversation. The staff are all ready willing and able to answer your questions with no pressure. I'd like to give a special thanks to Eddie for explaining the ins and outs of the vehicle. It did not matter how many questions I asked he explained everything completley with a smile on his face. Super thanks to Mr. Fisher for his time and patience and for trouble shooting with me. SUPER DUPER thanks to John for making it all happen in the end. Come to All American Ford in Hackensack. You will not leave disappointed. Satisfaction Guaranteed! ??

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uzair

Jun 18, 2015

I met Eddie when I came to see the cars for lease, he gave me an honest quote and tried working with me on my situation. He is an honest happy family man, he was one of the reason I leased the car from this dealer ship. He will answer any stupid question u have for your car. The price he gave me were honest n did not tried to take my sign on the lease. I love this guy. Made my experience really simple. Nelson is manager here he is awesome too, deal with these 2 ppl you won't be dissapointed.

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Vincent

Jun 17, 2015

The salesman was patient and Informative, low pressure environment, prices were fair. They worked very hard to get me out of my current lease and into a new vehicle with excellent terms.

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Dave Gurry

Jun 16, 2015

Came in to All American Ford this afternoon for my 40,000 mile service (oil change and tire rotation) and went right to Kenneth Whyte's office to check in. Ken was friendly and cheerful, same as he always is each time that I've come in to have work done on my truck. Ken also helped me redeem my accumulated service rewards points from All American Ford and I ended up walking out of the place having paid a lot less than I had planned to for the day's work. Of course I will be going back to see him again the next time my truck needs service! While I was waiting for my truck to be finished, I began wandering around All American Ford's used car lot contemplating my next preowned vehicle purchase. Was approached by Hubert Daley who asked me if I needed help with anything since I was checking out several different makes and models on the lot. He was very helpful and answered my questions about the cars there and we chatted for a while about what I was looking for in my next vehicle. While I did not buy anything today (planning on going car shopping in August when I have a few days off) more than likely I will go see Mr. Daley for my "new" set of wheels!

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jakub231

Jun 16, 2015

Mr. Kenneth Whyte has always looked out for me whenever I need to stop by for service. He's kind and funny, while at the same time being 100% professional The entire experience was painless and easy thanks to great staff at this dealer. 10/10 I will be returning.

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johnkric

Jun 16, 2015

Only if you want an honest, upfront and outgoing salesman. Mr. Watson is knowledgeable and understands the concept of enhancing the customer experience - also, will provide lunch if you are there for more than 2 hours - just ask.Thanks

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Jreinoso

Jun 15, 2015

Back in June my Ford Fiesta had an issue. Kenneth Whyte service me and was outstanding. Was super helpful and show me great service. I did appreciate all the effort he put in. When the extra mile. All I can say is that it was the best service I had ever had in a long time.

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Armando

Jun 15, 2015

I went to this dealership to service a My Ford Explorer 2014, that had a check engine light on. I spoke to service writer Kenneth Whyte, who handled my case from A to Z, and I received an excellent service, by the time promised.

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Joe F. Yonkers

Jun 14, 2015

From the minute I arrived Rudy was very courteous and made you feel relaxed. He answered all my questions and concerns regarding the vehicle I was interested in. He has a great sense of humor and made the car buying experience that much more enjoyable. He took the time to explain everything in detail. Every one from the receptionist to the business manger was awesome. Two thumbs up for All American Ford.Joe F. Yonkers, N.Y.

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Lerb74

Jun 14, 2015

Larry Rubin was more than accommodating, Took good care of us during the whole process. Returned a lease for a new one and the process was a great experience due to Larry's dedication and professionalism. "Thank you All American Ford!!"

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Joe

Jun 13, 2015

Rudy was very helpful in getting us the car that we wanted. We went in there looking for a vehicle that they didn't have and they made the effort to go and that vehicle. We were very satisfied with how he treated us. Also, if you're the type who likes to ask endless questions, Rudy is your guy. He'll answer all of your questions and phone calls to make sure you're comfortable with the process and the vehicle you've decided on. He had a great sense of humor which made the car buying experience enjoyable.

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Gary

Jun 10, 2015

The service advisor Mr. Gannon was very friendly and accommodating.Quick Lane is very convenient for those on a tight schedule.

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VinceatSwede

Jun 8, 2015

Larry Rubin was very accommodating and handled every detail professionally . I was purchasing my leased vehicle and was completely at ease with the transaction and all that dreaded paperwork!!!Thanks Larry for getting it done for me and my daughter!!!Vince

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keithw

Jun 8, 2015

Larry Rubin was great to work with. Very professional and straight forward (no hard sale). It was my second car purchase from him and will definitely use him again in the future. Overall great experience.

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suss2806

Jun 8, 2015

The Dealership understood me right away. There was no "upsell". Was a great Experience. I love the car. Customer service follow up is great! Recommend!

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William

Jun 8, 2015

Treated great as soon as i walked in. Busy day and they let me wait and it went quick. Jason is a good guy.

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Roquecalvillo

Jun 6, 2015

We are thankful to God , that we got in contact to Eddie Watson , since the beginning he was very professional ,helpful and knowledgable . We couldn't be happier, He is the best ,If anyone needs help ask for Eddie Wattson . He can get you the best deals. We are so happy with are new car, thank you again ..

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Candace.giacomelli25

Jun 6, 2015

So happy with my service bought my first new car from Eddie and I couldn't be happier he is an amazing salesman helped me get the best deal I could possibly get if anyone needs a good deal I recommend Eddie Watson ...thanks again

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Paul

Jun 5, 2015

I am sooooo happy to see that Amparo is back at the service center. She is truly a professional, and tries her best to help and accommodate her customers. Great job getting her back!!!

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Victoria

Jun 5, 2015

For the most part it was good, until I had to deal with kelly.she needs to go back to customer service school. Her has poor customer service skills

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Michelle Angelino

Jun 4, 2015

Ken was super helpful and knowledgable. My car was done in under 24 hours as well as cleaned and detailed. It was a great experience all around.

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srobie

Jun 4, 2015

I have purchased many car this time I didnt know if I wanted to buy or lease new or buy preowned Most salesmen get frustrated and try to push a new car not Rudy he took his time showed us around and talk each scenario. His knowledge of each way I wanted to purchased helped me decided to lease and that it was my best option. He listened when I spoke even to the fact that I travel with my dogs and thought a darker interior would be better. he was a complete pleasure to have as my salesman. They even picked up our lunch tab so we could go our and think. When we did come back the paperwork was ready on his desk and car was in for prepping. This was the 1st car i bought and when i got home i didnt need to read the entire handbook on how to work everything because Rudy showed took his time and showed me everything I needed to know From the bottom of my heart Thank you RUDY and the receptionist Alexis what a complete doll nice to see a smiling face

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Iris

Jun 4, 2015

My salesman Larry Rubin was fantastic in helping me acquire the vehicle I wanted. He also went out of way to show me everything about the new vehicle.

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Dana

Jun 4, 2015

my salesman was larry rubin. He was knowlegeable about all of the different models. went thru them all with me, until I was completely happy with my choice. Upon delivery, he synched up my phone and went thru every feature with me. Very helpful.

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Bgeorge

Jun 3, 2015

it was a pleasure dealing with all American ford. Larry Rubin went out of his way to make me happy with my Ford Explorer . I will going back there for my next truck.

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south1141

Jun 3, 2015

I met with Larry (from whom my mom has bought 2 trucks), and he found the fusion hybrid with plugin. Price was fair, paperwork was done in an hour and I picked up the car the same day. A-OK.

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LincolnMkt2013

Jun 3, 2015

I have 2013 Lincoln mkt , i have an extra care extended 150k miles warranty , this car always makes problems , whenI go to this auto service, problems are never covered. They always say out of warranty. Last time my car which is 101K miles it has catalytic converter issue, door ajar issue and passenger side vents only blows hot air even if ac is on . Nothing is covered by extra care warranty so why I am paying for it. My friend has Cadillac, their service changed each-part which had problem except brakes and tires without any charged. Also This all American Ford Hackensack service charged me 375$ diagnostic fee, but it should be only $125. This service is really awful and they never helped customers. My car is still on service they want me to pay $375 only for saying these problems out of warranty. How can they charge me $375 for diagnosis? I'm so disappointed about service. I had a terrible experience!!!

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Edward

Jun 3, 2015

My Service Writer is AWESOME. Your service area always takes care of my 2010 Edge from the day I bought it there. I am completely satisfied with the Service I receive at All American Ford.

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James

Jun 3, 2015

I love the very professional person I deal with in service..his name is Ken White!! he is always very very helpful and his knowledge if above and beyond amazing !!! keep up the great work Ken!!

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LoisB

Jun 2, 2015

After leasing 3 Ford Edges in a row from All American, I just leased a new Escape from there and am very happy with it. I originally went in to look at a 2015 Edge but decided I wanted a change. My Sales Rep, JJ Petrillo, was great in helping me make my decision. He was a very helpful and a total "Pro" through the whole lease process. He made things quick and easy and was extremely knowledgeable about the car walking me through everything. I would not hesitate go to JJ again for my next car.Thanks to him and All American Ford.

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Joan

Jun 2, 2015

very friendly salesman took time to show me all features on the auto I knew what I wanted and he worked well with me.That's why this is my 7th Ford since 1964

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raymondpletsch

Jun 1, 2015

Rudy Porter Did a great job helping me get my new 2015 Ford Edge. He was extremely knowledgeable about the car even though it had only been out a few weeks. Very helpful through all phases of the purchase.Thanks Rudy

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PatriciaMilano

Jun 1, 2015

All American Ford was prompt in giving me an appointment. They were helpful and efficient. The service manager stayed in touch and delivered on schedule.

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Patricia

Jun 1, 2015

Salesman took a lot of time with us. Explained everything and did not pressure us for a same day sale. Kept in touch after visit to gain the sale. Had a missing wiper and was told to get it fixed and they would take care of bill. Haven't seen the check yet but I believe they will pay me.

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Doboszdenisse123

May 31, 2015

Rudy Porter is the guy who helped me make my decision to buy a brand new mustang,he was very helpful,very kind,very professional,...obviously great seller ;) I will totally go back to him next time I purchase a car...thank you so much Mr. Rudy Porter for all your help!

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Roe123

May 31, 2015

I found that when I went in to purchase my new car I never expected to be treated like a member of the family. Carlos was just great I told him what I wanted and he went out and showed me the exact car I was looking to purchase.

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Roseann

May 31, 2015

Your Sales staff was very nice to me and made sure I was very happy. Everyone there is so nice they treated me like I was a member of the family.

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Victor

May 30, 2015

ed vergopia & jason all great attention to detial. service to the smallest things vergopa is awesome. GIve that man a raise or 2

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Ann

May 30, 2015

The people and service are outstanding. Your new service area is great. It was a pleasure having our car serviced there.

ED

Escape Driver

May 29, 2015

I have never written a review before but my experience at All American was outstanding! My salesman JJ Petrillo was patient and informative. He was never pushy or overbearing. All American was the fourth dealership I visited that day; what could have been tedious wound up being the best car buying experience of my life. Thanks JJ! I love my new Escape!

WG

Westchester Gal

May 28, 2015

Because I was in Westchester, NY, I wasn't sure it was worth the trip over the GW Bridge to buy a car when there were two Ford Dealerships within minutes of where I live. Rudy and the staff at All American made the trip worth it. Everyone involved was attentive and professional. It was important for me to get as much information as possible before I drove out there. Sabastian Vasco stayed on top of things through email and answered all my questions. I would definitely recommend All American Ford to everyone.

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Richard

May 28, 2015

Great salesman, Julian Santiago. Went above and beyond to find me the vehicle I wanted and made sure I was happy throughout the entire process.

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Haluk

May 28, 2015

My salesman was very informative and a genuinely nice guy. Gave me the truck at a price I wanted to pay without too much hassles

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Kaitlyn

May 27, 2015

This was my first time buying a car, and I was pretty clueless. Larry was very helpful, informative, and patient and I was able to drive home with my new car the same day.

ND

Nick D

May 26, 2015

With the excellent help of Rudy, I was able to purchase a new Explorer. He was more than helpful and informative throughout the whole process. Any questions I had about the vehicle, Rudy was able to answer without hesitation which showed his knowledge and dedication to All American Ford. I've purchased several trucks from this dealership and I will definitely be going back in a few years when I am ready to buy again.

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Robert

May 26, 2015

Once again AAF cones through. Ken Whyte is simply amazing at what he does. I actually feel that he genuinely cares about me and respects my time.

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acumosh

May 23, 2015

I leased a ford edge from this dealership and Rudy was very professional and got us a great deal. He was very informative and got us the price we wanted.

PF

Pete from Staten Island

May 20, 2015

I found the car I liked and with the Costco program discounts I was able to get the quote via email and weigh my options. In addition, Steve Martino did a great job and went over and beyond by identifying an additional savings of $750 for the loyal Ford buyers discount. He was very helpful.

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George

May 20, 2015

What I liked about my experience was that the staff was very friendly and helpful and they made my wait feel like only minutes. Excellent service.

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Peter

May 20, 2015

I found the car I liked and with the Costco program discounts I was able to get the quote via email and weigh my options. In addition, Steve Martino did a great job and went over and beyond by identifying an additional savings of $750 for the loyal Ford buyers discount. He was very helpful.

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Gale

May 15, 2015

Jim Sabino, Service Director and Jason Nazco, Service Writer, are both extremely professional, helpful, address all my questions/concerns, etc., & are some of the reasons that keep me coming back to All Amercian Ford as a happy & satisfied customer.

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Pick-Up&SUV

May 13, 2015

I've brought my Ford truck and Ford SUV into this dealership and Ken is always helpful and friendly, and the service department takes care of the problem quickly.

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Schalk

May 13, 2015

I arranged the lease of a 2015 Ford Fusion SE through email with Vivian Zarate. Her correspondence was fast and the information she provided was complete and accurate. She gave me quotes on the Fusion as well as the Focus Hatchback as soon as I requested it, whereas I struggled to obtain quotes from other dealerships in my search for the best quote. She was very professional and very friendly. The same goes for Larry Rubin, who I dealt with at the dealership. Larry knew exactly what he was doing. He was very professional, thorough in his overview of the vehicle and everything that goes with it, and had great answers to all my questions. Larry also showed me everything I needed to know about the vehicle. I was very satisfied with my All American Ford Hackensack experience, and I would not hesitate to continue my business with them in the future and refer friends to them.

MK

mike. k

May 11, 2015

I really liked the effort and patience of my salesman Brian E., as he helped me obtain the vehicle that I was really looking for.

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Michael

May 11, 2015

I really liked the effort and patience of my salesman Brian E., as he helped me obtain the vehicle that I was really looking for.

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Peter

May 9, 2015

Service manager Rich was great. Got me in. Took care of my car. Got me out to enjoy the rest of my day off. It's people like him that keep me a loyal customer of the dealership.

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Daniel

May 8, 2015

Larry Rubin. Otherwise I probably wouldn't deal with you guys. Besides him I have had some terrible experiences w All American.

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Sandra

May 8, 2015

excellent sales staff, great communications with the sales manager Joe Fischer and the owner John took his time to come on the sales floor to introduce himself and thank us for coming in.

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Anahid

May 7, 2015

It was fast and very nice accommodation in the site I the way they checked and advised what is needed to be done and by knowing my waiting time was very limited they took care if the car very fast, thanks again.

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Robert

May 7, 2015

Shea who was the customer service person was really on the ball from the moment I walked through the door. A real asset.

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focus_titanium

May 6, 2015

I KNEW WHEN I GOT TO THE DEALERSHIP THAT I WANTED A FOCUS. I JUST DIDNT KNOW WHICH ONE. WHEN I TELL YOU THAT RUDY TOOK ME FOR A RIDE IN ALL OF THEM I AM NOT KIDDING. HE WAS COMMITTED TO GETTING ME IN THE CAR I WANTED. IN THE END HE SECURED A GREAT DEAL FOR ME AND I COULDNT BE HAPPIER!~!

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Delorise68

May 6, 2015

I am very happy with the service..... I will always use this dealership and Mr. Rudy Poter Thank you so much I love my new car

D1

Donnie 1481

May 4, 2015

My wife and I purchased three cars from Oasis/All American Ford over the years. We went to the Old Bridge store which was not the same dealership we were used to. We visited the Hackensack store and told the Sales Rep. Joe Torres that we were very interested in the 2014 Ford Explorer Limited advertised on their web page. Joe could not find the car. I should have walked when his boss came out and told us the manager was driving it around as a demo. We wasted three hours on a Saturday afternoon as they attempted to get the manager to drive the car back. The manager requested that we leave a deposit and he will have the car back. I am not leaving a deposit on a car I have not seen. When we got home I looked the car up on car fax and it showed the car was at the All American Ford in Kingston New York. The car arrived in Kingston, NY on 3/19/15, we were at the store on 3/21/15. I called Joe back on 3/23/15 to see how dishonest this man was. I asked him about the Explorer I was interested in and replied, "We cannot find it." I told him where he could find the car and how he wasted three hours of our time on a Saturday, Joe said he was sorry. I purchased a 2014 CPO Ford Explorer Limited, but not from All American Ford. We will never go back. Do not waste your time with this place.

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myrick42

May 1, 2015

I would like to thank Rudy at Ford Hackensack for his help. He was kind, professional, and willing to answer the questions asked of him.

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John

May 1, 2015

This visit was for service & it was a pleasure as always. A great place to chill while my Explorer is being serviced.

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TWaite88

Apr 30, 2015

Well walked in looking to get information on leases or financing a Ford Fusion Rudy broke it down the cost of each choice. Rudy hit me with a deal and by the end of the night was walking out with my 2015 Ford Fusion.

JA

Johnny A.144

Apr 29, 2015

I have purchased five vehicles from this dealer and I have never had a bad experience. EVER. They are top notch. My salesman Gerry Forman was awesome to deal with. Joe Fisher the General Manager is a gentleman and great to work with. The people in service are very helpful and accommodating. I have never had a bad experience with anyone there. I have recommended a lot of people here and they all walk away very happy as I did. I will always be a Ford guy and I will always be a All American Ford guy!

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Daniel

Apr 29, 2015

My salesperson, HD, was very pleasant and I appreciated the time spent in negotiating a price and finding a fair deal.

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Richard

Apr 29, 2015

From the moment I spoke to the first person until I said Thank You, everyone was very helpful. They did everything they could to help me.

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Kevin

Apr 27, 2015

What I liked about my experience was that Julian Santiago our sales rep was very friendly and he made my fiance and I feel very comfortable with choosing the vehicle we wanted.

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Zuleika

Apr 27, 2015

The service department rep, Ken, was quite friendly and welcoming and kept me up to date as to the progress of the vehicle until its completion. The waiting area was clean and pleasant feeling with options to watch TV or read the current newspaper and have a cup of freshly brewed coffee.

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Kazumasa

Apr 26, 2015

One of your service representatives was kind enough to help to move my stalled car. His explanation and advice were helpful for services I needed and will need so that I can make my decision.

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wmatosford

Apr 24, 2015

My salesperson Rudy was very helpful and dedicated his whole time with me.This is my second Ford from All American, and specifically searched out Rudy for my second purchase

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DavidDoblack

Apr 23, 2015

Every time I go for my Mustang service to All American Ford Hackensack, I make sure that I will meet with Old Fashioned style Kenneth Whyte, whom performs a dedicated, knowledgeable, excellent service, the American Way. Makes your visit a pleasure.David Doblack, Customer

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Walter

Apr 23, 2015

My salesperson Rudy was very helpful and dedicated his whole time with me.This is my second Ford from All American, and specifically searched out Rudy for my second purchase

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Dana

Apr 23, 2015

Brought truck in, explained problem, they took a look on a Saturday afternoon, gave me a loaner, and my truck was ready on Monday. Great service!

VR

Virgilio Rodriguez

Apr 23, 2015

My family has got cars from All American since 2002. It is the only place you don't feel like you are getting screwed by some dealer. I actually look forward to getting my next car from them each time. Service department is always on point, for people in public safety they understand our scheduling issues and they work around it to get you back on the road quick.There are no words for how great they are.

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mak3

Apr 22, 2015

Ken was exceptionally friendly, knowledgeable and helpful. He even led me through submitting a web form for a service rebate and updating my service credits. Everything went smooth. Very satisfied.

TK

Tim K.

Apr 22, 2015

"Trust is earned not given and it takes time, every time" Many say it, few understand it's a reality. Kenneth Whyte and Mike Saviano get it.Mr. Whyte is a family man, so he understands what it's like to be on the other side of the desk. He mentioned he has been a mechanic and after conversing that comes through, so he knows what that entails as well. Mr White is a man with a very impressive work ethic, can also be described as unbelievable, but true. He is in the unique (sometimes difficult) position to have to walk a tightrope between clients, management, mechanics/technicians, the parts dept. and in my case Geico as well. Mr. Whyte is a nice guy, a regular guy, a person that has decided to treat others as he would want to be treated, imagine that, what a concept.Mike Saviano (Big Mike) is a master of his craft, a mechanic/technician of the highest caliber, patient and focused. As I understand it, he's been with the shop for more than 19 years, (6 days a week), he's another one with that impressive work ethic. Another regular guy as well, even with all that knowledge and experience, he was willing to explain to an emotionally attached, nervous consumer, "me" everything in plain English.I brought the truck in with 3 issues, 1 was a screw in the tire, the other turned out to be pretty clear cut as well, the third, well that one would take time to resolve, I had a tick in the engine. Kenneth started at the bottom wrung (oil flush and change) to try to get things back to working normally as simply and quickly as possible, the tick came back after a short time. Enter Mike, next step was to replace everything involved with getting the oil to the top of the motor, timing chain, tensioner, cam phaser, solenoid etc... at this point an adjuster from Geico asked me to give these guys permission to remove the valve covers to check for damage, OK.As it turned out, the cams were scored and major engine work was required. For the next 2-3 days Kenneth (who, by the way had other customers than me) worked out the details, Mike and Kenneth met with an adjuster for an inspection and all the options were laid out.After exhaustive negotiations between Kenneth and Geico, I was given the choice of "pay only the deductible and use a third party engine or pay the deductible and pay the difference for the Ford engine". Kenneth had worked with Mike and the parts dept. long and hard to get the difference as low as they could. Having had no issues with the current engine in 7 years and 93.5 thousand miles and all the work that Kenneth & Co. had put in to this project, I went with the Ford option.(Big) Mike Saviano, in record time, removed the failing motor and installed the replacement. Impressive to say the least, considering Mike had to almost remove the entire nose of the truck to get the new engine in and you can't tell anything was taken off. He has paid great attention to detail, not a mark on her. There is no substitute for experience.The truck is now back to normal, quiet and smooth, solid as a rock. Thank God. Many thanks to all those that I have not mentioned at All American Ford who came together for this common goal.I would like to express my sincerest gratitude to Kenneth Whyte and Mike Saviano for the impeccable way my situation has been handled and resolved, Thanks guys, you are both limited editions, amazing. Thanks for your time, Tim

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franfish

Apr 20, 2015

Sincere, friendly, helpful service and quick, honest decisions on price negotiations made it a pleasure to work with Rudy Porter and All American Ford in Hackensack.

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MConte05

Apr 20, 2015

This is copied from my Google review, same points still apply:"Seriously the best used car buying experience I had. Quick responses, extremely fair pricing, and great photos were sent to me on request. Zero pressure from the sales staff. I flew in from St. Louis to pick up a truck because of how good the deal was. Did most of the paperwork beforehand, was in the dealer for less than an hour to sign the final paperwork, get the keys, and head out for a 15 hour drive home. Jesus Marante was an excellent sales person to work with. Would highly recommend working with him. Although I am 1000 miles away, I'll gladly work with them again for another cross country purchase. Truck has been perfect. "

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John

Apr 17, 2015

The professionalism, by H.D the salesman was what kept me from walking out. His years of experience on customer service was exceptional!

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Josh24

Apr 14, 2015

Kenneth Whyte was very helpful and professional. He provided a car for the day while my car was being fixed. Kenneth is friendly and helpful.

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P.L.

Apr 14, 2015

I got in contact with All American Ford through Costco & after some initial emails with Vivian Zarate I went to the dealership. Vivian put me in contact with Rudy Porter. Rudy took me for a couple of test drives in different cars so I could be happy with my choice. After the test drive, Rudy completed all the paperwork like clockwork and by late afternoon the paperwork was completed and I was able to leave in time to pick up my daughter & friends to take them in style to a sweet 16. I am very pleased with the service. Thank You, P.L.

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vidyasagar123

Apr 14, 2015

Fix the flat tire for less price. Fix the original battery from waranty. Fix the rim dent for less price . fix the original tire for flat tire.

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lisa_france

Apr 14, 2015

I have purchased a car before but have never leased a vehicle. This was my first time leasing. As soon as I walked into the dealership, Rudy greeted me and helped me with the whole process. He made it very easy. I had wanted the car in a specific color and they did not have that color in stock. The very next day in the morning, I received a call from Rudy stating that they had made arrangements to get the color that I wanted. Overnight they made sure to get the car of my dreams, like magic. This dealership is very friendly. They go above and beyond to make sure you find exactly what you are looking for. I walked out of that dealership 100% satisfied with my choice. The entire staff was great from the finance people to of course my sales person. I am thankful to have worked with Rudy. He helped me get the car of my dreams. Thank you Rudy!

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Kimberly

Apr 11, 2015

Carlos was wonderful I was thinking of buying the car I was leaseing but I'm thrilled with my upgraded Fusion.

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Rosaura

Apr 10, 2015

The sales people were kind courteous and got me the best deal you could imagine. Thank you All American Ford

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Mario79

Apr 10, 2015

Very attentive and helpful sales team, always ready to help and clarify any questions, really respectfull with my wife and playful with my child, definitely recommend

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Mario

Apr 10, 2015

Very attentive and helpful sales team, always ready to help and clarify any questions, really respectfull with my wife and playful with my child

A

Anne

Apr 9, 2015

The sales person did not shove me off to other people. He stayed with me the entire time I was in the showroom

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xorusyox

Apr 9, 2015

I have had awful experiences at other dealerships in the past that had me leaving the shop feeling uneasy when it came to the proper care of my car. Kenneth provided excellent customer service and made me feel comfortable leaving my car in his hands. Courteous, helpful, and pleasant experience with this dealership and their services.

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HectorG

Apr 7, 2015

Courteous, reliable, fast, friendly service. Dealer provide a rental (at no cost to me) when they run out of "loaners". Exceeded my expectations. Thank you!

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Greg123

Apr 7, 2015

I purchased my first Ford from Rudy Porter and had a great experience. He was very patient and worked with all the needs I wanted in the car. If you are looking for a car, go to him!

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DWrege

Apr 5, 2015

Kenneth assisted me with my service and he was very polite and friendly. Overall I have not had a bad experience here, all the service employees are very friendly and professional.

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FordExplorerOwner

Apr 4, 2015

Came in for service, Ken processed my docs in minutes, answered my questions and my car was serviced and ready in an hour as it was promised by Ken. Thanks.

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Robert

Apr 3, 2015

My Service Advisor She was awesome. Friendly called me multiple times to advise me what I needed and when the truck was ready to be picked up. I dont mind spending money when I feel confident about whom I am working with. Very satisfied with my service visit!!!

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Stephen

Apr 1, 2015

Knowledgeable, courteous,professional. Brian Eschrich is a great salesperson. The real reason I purchased from All American Ford of Hackensack was the GM, Joe Fisher. He called me personally and moved the sales process along. Delivered on his promises.

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William

Mar 31, 2015

I'm very happy how things went. Ken my service adviser got me in and got my service done plus have my car washed. I love that thank you.

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Marisol

Mar 27, 2015

My salesman was extremely untuned with my time and it was fast and easy. Explained everything I needed to know and was very friendly. It was a pressure free sale.

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LDeCandy

Mar 23, 2015

I have been working with Carlos for many years now. I highly recommend All American Ford, Carlos Marin and last but not least Joe Fisher. Thank you all for your outstanding service. It is greatly appreciated.

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Linda

Mar 22, 2015

I have absolutely no reservations about asking for anything when I go in for service and speak to first, Ken Whyte. He explains everything that needs to be done and answers any questions promptly and with respect. Every supportive personnel in the service department is just as kind and helpful. I feel like a family member visiting whenever I go in for service for my beautiful 2013 Ford Taurus, Kodiak brown with the Dune Interior that Rudy Porter sold me almost two years ago. I have recommended this dealership to many people and will continue to do so. In the future, for my nephew and niece, I will be returning there to do my car purchasing and servicing business.

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jeanbrad

Mar 20, 2015

I dropped my car off after hours, but a service writer was still there Ken Whyte, he took the time to write up my service needs, even though he was done for the day. He was very friendly and helpfule. He called me the next day when the car was done and asking if there was anything else he could help me with. I was pleasantly surprised, I don't remeber a time when a service person was so nice.

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sjpapetti

Mar 20, 2015

Ken was very helpful and kept in contact with me regarding my service appointment. He also stayed a little later to ensure I was able to pick up the car.

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John

Mar 20, 2015

They did I terrific job. Great customer service, car was cleaned, and all the service done on time. Never have a problem with this service center and dealership. Would highly recommend them. So nice when someone does their job right.

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Gerald

Mar 20, 2015

Everyone was professional, helpful and very attentive. I received a nice, clean loaner car very similar to what I brought in for service. I was asked by the young lady who was assigning me a car what I was driving which was a real plus. I travel from Rockland County and do not mind the trip for such great service accommodation.

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Tyleryac

Mar 19, 2015

The service management team at All American Hackensack is outstanding. Recently, I have been dealing with Jim Sabino and Page DaCosta who are friendly, courteous, and professional. My 2005 Explorer has been having some issues, and Page along with Jim worked with me to ensure my truck was running without any issues. These two employees have certainly made the service department in Hackensack better to do business with and I will continue servicing my truck here.

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Kathelen

Mar 19, 2015

As a repeat customer for several years I highly recommend All American Ford in Hackensack. The staff is professional, knowledgeable and friendly. Ken Whyte is always smiling and gets the job done with as much speed as possible while keeping the customer informed.

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Stephen

Mar 18, 2015

Your salesperson H.D. was great. No pressure, friendly and helped us get what we felt, was a fair price on a pre-owned car.

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Maryann

Mar 18, 2015

Rich W. and the mechanic who's name I don't know answered all my questions. Gave me a rental to take home until my car was fixed. Did a great job.....Customer Service took care of explaining my bill (ladies in service department).

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Richard

Mar 18, 2015

My salesman, Carlos, treated me with respect and courtesy throughout and was very conscientious about my needs. He made the whole experience as painless as possible.

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hschefflan

Mar 17, 2015

Major repairs were done quickly and at a reasonable rate and done very well. Service advisor ken Whyte was very knwledgeable and professional as was the mechanic mike

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Jmensah

Mar 16, 2015

It was such a great experience, Alex was very patience with us as my husband and I had to decide on which car to get.. Very Friendly, professional, good attitude and good customer care. He is so awesome. Chris Haslam in finance is very knowledgeable at what he does.A week later, we went to the service dept. and Ken was ready to assist us..he is an incredible person, very funny and full of humor.What a great team of dedicated employees. GO TEAM!!!!!!

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alimo512

Mar 16, 2015

I was greeted by Ken, early in the morning to drop off my car for service. He was extremely friendly and professional. He worked quickly and I was able to get a loaner car and get to work on time.

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Kevin

Mar 15, 2015

Kenneth Whyte made the service appointment flawless. Salesman Jerry Forman ensured a loaner vehicle was available for me. Work was done expeditiously. A+++

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Christopher

Mar 15, 2015

Everything. Brian was a great salesmen, he listened to all our needs and was very helpful with the entire sale. I purchased my last truck with Fette Ford and was not happy at all with the service there. All American brought my trust and confidence back into ford. Thanks again for a great experience, I will deffinitly be back.

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Joel

Mar 11, 2015

Ken was exceptionallyrics professional and knowledgeable. Answered all my questions and processed the paperwork rapidly. The support staff at the cashier window were both professional and courteous.

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SamNY

Mar 10, 2015

I had a great experience at this Service Dept.. Rich was the Service Advisor that assisted me. It was pleasure to work with him. I took my Explorer in for an oil change and to get a few things checked out. When I showed up Rich checked the vehicle in quickly and listened to all my concerns. He then went outside to the vehicle with me to take a listen to a noise I wanted to have checked. About an hour later, I was updated me on what needed to be done and estimates. Rich is a man of few words (lol) but explained EVERYTHING to me very well and thru a diagram showed me exactly what the noise was. Strut assembly needed work done, got the Fuel Delivery System Cleaning done at same time also. I was given a Loaner (Ford Edge) for duration of repairs. Work was done perfect and quickly. Had my vehicle back in 2 days and Freshly Washed (nice touch!). The staff here is amazing! Thank you, to the very Pleasant and Professional ladies that set up my loaner and took my payment.. Thank you Rich for making sure the work was done right and quickly! My Ford Explorer is RUNNING GREAT! Thank you !!

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Vlad

Mar 9, 2015

Ken is the best. Ken helped me resolve a problem with my car and made it happen even though we were in the middle of a snow storm. Very dedicated. Working long hours as he called me late at night to keep me informed of the status of parts ordered.

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Adrian

Mar 8, 2015

Service rep was very helpful, promo service, received a call to approve additional work which needed to be done, picked up my car and it was cleaned. Exceptional service

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STAN THE MAN

Mar 7, 2015

MY SERVICE WITH MY MOM'S CAR WENT EXCEPTIONALLY WELL ,KEN WAS VERY HELPFUL,AND HANDLED EVERTHING SMOOTHLY THANKS STANLEY M.ISKRA,SEE YOU ON THE NEXT VISIT

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jojo

Mar 7, 2015

Excellent experience with Rudy. He went the extra mile to get us vehicles to test drive, then worked with us on the price and even delivered the vehicle the same day. A hell of a nice guy too.

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Lauren

Mar 4, 2015

Brought my car in for service, I only like to deal with Ken, he explains everything to me and will go that extra mile for you. He truly is a caring and devoted worker.

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zhangr

Mar 4, 2015

Brought my car in for an oil change and Ken was able to get me in and out within an hour. He was able to answer any questions I had and I am definitely satisfied with my experience there.

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Cheryl

Mar 4, 2015

The servie rep Ken got me in and out. He knew I was on lunch and did his best to help me get my car serviced as quickly as possible.

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csocha

Mar 3, 2015

Ken was my service rep. I called in before and he made sure I got right in since i was on my lunch. I got great service from him. I will always call him when I have to make an appointment.

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Allan

Mar 3, 2015

Excellent customer service. Hubert Daley did a phenomenal job in ensuring I get what I want. Not only did he exceed my expectations he also kept me updated on what was going on. I left very happy and will be looking forward to letting people know of my experience with Hubert.

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Paul

Mar 1, 2015

They always make sue my vehicle is safe before they give it back to me. They explain everything that needed to be done and make sure it is done right the first time.Thank you, Jason.

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Joseph

Mar 1, 2015

THE STAFF WAS VERY PROFESSIONAL, UPBEAT, KNOWLEDGEABLE, LISTENED TO MY CONCERNS AND MADE THE NECESSARY REPAIRS. THEY MADE ME FEEL CONFIDENT AND AT EASE TO HAVE THEM WORK ON MY CAR.

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Kathryn

Feb 25, 2015

Personal and professional. Also thought that Carlos Marin was very knowledgeable and helpful. He made a possible stressful experience much easier for me.

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Matthew

Feb 23, 2015

I thought HD was very pleasant and nice to deal with--very helpful. Joe the sales manager made sure he was engaged in the process and helped things go smoothly. And Alec (Alex?) was helpful too with my Sync system.

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ashot

Feb 21, 2015

Brought my car in because of the battery and Ken was great! He was very friendly, polite and helpful. He gave me exceptional service. Bravo!

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pmaconi

Feb 21, 2015

All American Ford is an outstanding dealership. This group works well with customers, not overbearing, very friendly. For my latest Ford Truck I dealt with a sales Manager, Anthony Girratano for the majority of this sale. His professionalism is unsurpassed. The internet salesperson I dealt with, Ansoni Romo, was very helpful and accommodating. The Finance officer (forgive me, I forget his name) was outstanding. I shopped around for vehicles including Dodge, and GMC. Buy the time I arrived at the Hackensack Dealership, I new the Ford F-250/350 was my choice. They had a Platinum F-350 in stock that fit my requirements. I am extremely happy with the vehicle and the service All American Ford has provided me. I left their dealership that night with a brand new freshly cleaned F-350. I service my vehicles in Old Bridge location as they are closer to me. Again, another outstanding staff (see Patsy) my favorite service writer. I highly recommend All American Ford ford sales and service!!

SS

samin saju

Feb 20, 2015

Buying my own car was a dream and it happened at AllAmericanFord in Hackensack with a great help from Rudy. He gave us an offer we couldn't refuse for Ford Focus SE. It was a great experience with Rudy and other staffs from the dealership. Thank you very much Rudy, enjoying the new ride.

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Thomas

Feb 20, 2015

The entire process was very easy and fast. The salesman was extremely helpful and they were able to get me into the vehicle I wanted for the price I wanted.

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Edward

Feb 18, 2015

The service team went out of their way to make sure all my concerns were addressed. After not being able to diagnose a few of the symptoms they asked me to come go out on a test drive to figure out what was causing the problems, once we did that they were able to pinpoint the noises and fix what was causing them. Jason and the service manager really went over and above to make a customer happy.

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Walter

Feb 18, 2015

I liked dealing with Larry Rubin,he was professional and no pressure type.When i told him what i wanted as far as model and equpitment he searched for what i wanted and not for an alternative.When he found some cars he said let's take walk and look at a few to see if it was what i liked.And through the process there was no pressure by him.

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acebelches

Feb 17, 2015

I BROUGHT MY FORD EXPLORER FOR IT'S OIL CHANGE MAINTENANCE. I MET UP WITH KENNETH WHYTE WHOM I HAD SUCH PLEASURE TALKING WITH. IT WASN'T A DRAGGING EXPERIENCE AS HE WAS WORKING ON THE COMPUTER, HE WAS TALKING AT THE SAME TIME SO DIDN'T FEEL LIKE UR JUST STANDING THERE AND CAN'T WAIT TO LEAVE. HE HAS A VERY PLEASANT PERSONALITY AND THOUGH THE WAIT TIME ON THAT DAY WAS 2 HRS... I LEFT THE PLACE WITH A SMILE ON MY FACE. FROM WHEN WE GOT OUR FORD AT THE SAME PLACE AND NOW WITH IT'S MAINTENANCE, FORD EMPLOYEES AT HACKENSACK HAVE BEEN VERY CONSISTENT. THEY ARE A PLEASURE TO WORK WITH. KEEP IT UP GUYS AND THANKS FOR MAKING A LOT US HAPPY AND ACCOMPLISHED.

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Lauren

Feb 17, 2015

my car was ready as promised - the intake person was very welcoming - the person who called me at home re: the service (Tinise) was very professional & understanding

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Mike

Feb 16, 2015

I have had a relationship with All American Ford, Hackensack, for the past 15 years. In all that time I have never had an unsatisfactory experience with the service team. Whether I am in for a repair or routine service / maintenance, the experience is consistently excellent. The repairs are well executed and my car is returned clean, without any remnants of the work done. In recent years I have been working with Ken and he really takes it over the top. He listens well, understands your concerns and is very knowledgeable about your car and the likely service required based on the symptom. When he gives you estimates on cost and time, they are always on point with the end result. And I never have to call for an update on progress, Ken keeps you informed throughout the process.Recently dealt with Page, one of the service managers. Another great experience, the tone is obviously set from the top.Consistent excellence, valued relationship. Thanks!

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John2035

Feb 16, 2015

Rudy was such a pleasure to deal with. From the moment we walked in we felt at ease. Out of all the dealerships we have been to over the years and salesmen dealt with All American Ford and Rudy definitely put them to shame. Thank you for a great experience and thank you to Artie who also helped us walk away with our F150 and who was also great from the very beginning.

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Nigel

Feb 14, 2015

Thank you all for a great experience, again! I'm very pleased with my second new car purchase experience with All American Ford. Mark did an outstanding job; the process was very smooth and pleasant. Mark was very professional and a pleasure to deal with, I will be recommending him and your dealership to my friends and associates.

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Gale

Feb 13, 2015

As always, both Jim Sabino & Jason Nazco, Service Writer, always go above & beyond their positions at All American Ford to ensure that I'm a happy customer & totally exceed my expectations with their customer service skills & professional attitudes. Jim & Jason are extremely professional, knowledgeable, curtious & completely address all my questions & concerns. It's always a pleasure to deal with both gentlemen.

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Moran

Feb 13, 2015

Kenneth writer was the best represtative . He was nice ,helpful , active listener , he took care of everything in the best meat.

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Walter

Feb 13, 2015

The salesman i worked with (Rudy) was very patient i was somewhat hard to work with and came close to not making a deal. He did whatever it took to make the deal happen. He had a good knowledge of the vehicle which was a real plus and treated me with respect and understanding. I came right in and was able to talk to him after a 3 hour ride.

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don0624

Feb 12, 2015

I purchased a pre certified ford Taurus from them, on 1/20/15 and although I've had to call several times about minor issues, it was dealt with fast and efficiently. Everyone I've dealt with has been nothing short of helpful and on point. I'd buy from them again. Ansoni Romo who's name I don't see has been great and is an asset to the company.

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Ant

Feb 11, 2015

Communication was great! Service was completed in a timely manner. Would use this dealership in the future. I highly recommend using this service center. Thank you.

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terrazzo19

Feb 10, 2015

Great experience, even gave me a loaner for the day even tho my escape wasnt purchased their.. would definitely go their again! And wil recommend friends...

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Anton

Feb 10, 2015

Rudy Porter found me a Fusion Energi Plug in Hybrid that I am very happy with and he made the process easy. Rudy was knowledgeable about the cars battery systems and he answered my many questions capably. Rudy is a great salesman and got me the right car at the right price.

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noubartoro

Feb 7, 2015

The best car buying experience ever. Rudy Porter is a great car salesman. The fastest car I ever bought. Went there window shopping ended up buying a Ford Fusion within an hour.

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Vincent

Feb 7, 2015

Our salesman, Eddie, was very responsive. Leased a beautiful Fusion at a monthly payment we could handle. Also, he moved process along. Very pleased with Support Team also.

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Timothy

Feb 5, 2015

HD was my salesman and was knoweldgeable about the vehicles and flexible in working with me to get a deal done

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Daneil

Feb 3, 2015

Ken who was the person I dealt with when I brought in my vehicle, and the person who kept me updated on costs and scheduling, was terrific. He was thoughtful and reliable.

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Michael

Feb 2, 2015

Appreciated the ease with which it was to work with service advisor who provided status updates with regularity and demonstrated outstanding customer service.

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Snahab

Jan 31, 2015

Easy and excellent service. Very thoughtful and considerate. Ken was great! He called me to explain the service and when the car was ready for pick up. He was also very thorough when explaining my bill. Great personality too.

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Suzanne

Jan 30, 2015

I was very pleased with the work that was done with my car.The staff was very knowledgeable and polite, I knew I was ingood hands.

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Victor

Jan 30, 2015

SERVICE guys don't disappoint. We had issues with the ford flex. ED & Jason are on top of it with constant communication on all issues. My sales experience straight to the point and great . likewise the service is awesome. My cars are coming from here from now on. Howevew Paramus is closer to me but would got Hackensack for the service

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Toni

Jan 30, 2015

From the Salesman to the finance department, I would highly recommend this dealership. They work with you to get you a car that suits your needs as well as your pocket. Thank you so much Larry & Chris.

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pdrenter

Jan 29, 2015

I could not believe it I was on my way to work and one of my tires was going flat. I picked up something on the road and it cut my tire. I pulled in to the service department and the service writer came out to help me it was 2 pm and I told him I was on my way to work and needed to have my car tire fixed. He told me he would take care of it immediately, and he did they found my tire was beyond repair and installed a new one and got me to work on time.

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Susan

Jan 28, 2015

My husband and I are very happy with the service that we received from Rudy Porter. He went out of his way to make sure we got everything we wanted for the price we were willing to pay. Thank you Rudy Porter

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John

Jan 24, 2015

My Service Writer, Ken Whyte was extremely helpful and accommodating, as I am new to north Jersey. The customer care Ford provides is top notch. They make car maintenance painless.

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frankie5

Jan 23, 2015

work was performed in a professional matter by all parties and work was performed to my utmost satisfaction. pricing for after market item was far and installation was far.

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Maria

Jan 23, 2015

Ease of schedulingThe sevice department is well run and the staff is great.I definitely recommend them for your service needs.

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Bphman

Jan 21, 2015

I was in the market for a new car but not a Ford. Just drove by and stopped in. My salesman Eddie was polite and helpful. No pressure. Test drove an Explorer and an Escape. I told him I was not interested in haggling. He came back with his sales manager Travis with a price I couldn't turn down so I bought the car. It was even lower than all of the Internet buying services. I wanted a different color but, because I took the one off the lot, they sweetened the deal even more. In 64 years I have bought a lot of cars but this was the easiest even the purchase process was simple with no hard selling of after purchase products. I have gotten three calls since from the dealership to see how I liked the car and to see if I had any questions. Overall, I am impressed.

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Martha

Jan 20, 2015

Hands Down -- Rudy Porter.s the guy to see. His experience, professionalism and personality will get you into that car, Very pleased w/service vehicle,

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koozya17

Jan 18, 2015

Rudy Porter is the best dealer in this dealership. I live in NYC and I tell you that you can get the best price in this dealership. This is my 4th dealership I went to and I got the best price from this dealer and his manager. I do, however, suggest that you do you homework by going to other dealers and go to truecar.com before buying a new vehicle. At least this dealer does not try to peer pressure and force you to give a deposit, as did other dealership. Once you get the price from other dealers and True Car, go to this dealership and talk to Rudy Porter or other dealers. I guarantee you that these guys really care about your business. Also, avoid going to Bay Ridge Ford in Brooklyn because after I went to buy parts from them, since I live in Brooklyn, they were trying to tell me that I got ripped off by $1500, but in reality I found out they were just jealous that I bought a car from All American Ford of Hackensack and not them.

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Richard

Jan 16, 2015

I BROUGHT CAR IN. SERVICE MAN RICHARD TOOK MY INFO. GOT MY APPOINTMENT. GOT MY CAR SERVICED. NO SURPRISE $300 CHARGE. THAT'S AS GREAT AS IT GETS. KEEP UP THE GOOD WORK

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David

Jan 15, 2015

confidence that the service dept has the expertise to address any issue may have with my vehicle and resolve the issue

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dlrate

Jan 14, 2015

after leasing a 2012 limited explorer with such ease working with Travis I was happy to find that one he had been promoted and two that i would have an opportunity to work with him too lease a new 2015 factory ordered explorer limited. For me Travis was the key, he delivered on the price, and customer service. He really makes AAF look good there were a few issues that occurred but Travis took charge and resolved the issues to my satisfaction. He's really an asset to AAF....

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jdan28

Jan 12, 2015

Great place to shop. I went to All American Ford to discuss my needs and the salesman worked endlessly to fill my request. A few hours later I had what I was looking for.

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Louis

Jan 12, 2015

The prompt attention I got when I brought my car in for service. The service manager Tim drove the car with me so he can verify the problem before the technician worked on it.

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MY2014

Jan 11, 2015

From the moment I walked into the dealership, Eddie gave a very warm greeting. I explained that I was looking around for a vehicle. He replied that he was going to save me the time, trouble, and footwork, of looking any further. The rest was history. He walked me through the whole process, making everything crystal clear to me. His knowledge, and attention to details was very impressive.. I never once felt intimidated, pressured, or uninformed. The vehicle and terms were perfect for me. I had never expected to have driven away with the vehicle as I did that day. Eddie is fabulous. Because of him, I have become a life-long Ford customer. Thanks Eddie, and thank you Ford.

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Bridgitte

Jan 10, 2015

I HAVE ALWAYS EXPERIENCED PLEASANT GREATINGS.AND A FRIENDLY ATMOSPHERE. THIS WAS MY FIRST TIME VISITING THE SERVICE DEPARTMENT. THEY TOOK MY CAR IN RIGHT AWAY.

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ssvargas77

Jan 8, 2015

This was by far the best service I have ever had since owning my ford. I had a horrible experience buying the car and was really reluctant to think I would have to go back to that ford dealer for service. From the moment I spoke to Kenneth on the phone to the time my car was ready the customer service was great. I didn't feel cheated I felt like he genuinely cared.

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Al C.

Jan 8, 2015

As always, excellent service at All-American Ford. Ken Whyte took the time to explain what services were performed, and went over the pricing as well.

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jerryd

Jan 8, 2015

I had both my car(1993 Lincoln town car) and my wife's car (2013 Lincoln MKX) serviced at All American Ford in Hackensack on Jan 6th and Mr. Ken Whyte, the service advisor at said facility, made certain that both vehicles were properly taken care of and were ready when promised (the same day). Both my wife and I highly recommend this dealership and am pleased with the professionalism, and dedication,of Mr. Ken Whyte.Jerry & Ellen Davino

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howieg53

Jan 7, 2015

Ken took care of my problem on a walk-in no appoitment basis. The best service ever. My impression of dealer service departments has been changed, I'll be using them for scheduled maintence.

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Chuck

Jan 7, 2015

Dealing with Ken Whyte is a pleasure and I when I leave after a service appointment, I know that my car's problem and correction has been reviewed by Ken. Ken goes over in detail what needs to be done ahead of time and then reviews what was completed in servicing the car when I pick the car up. He is very down to earth, pleasant, follows up when I have a question, goes the extra mile in trying to accommodate a customer's needs, and treats the customer like a close friend whose needs are his needs to please. He is up front and never has tried to bs me about a car problem. I hope All American Ford of Hackensack knows they have a great employee on their staff! Chuck

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Susan

Jan 6, 2015

I felt very comfortable with each and every person I spoke with throughout the process. My salesperson, Joe Torres was wonderful and explained everything so clearly.

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Patafree

Jan 5, 2015

Drop by the dealer today to deal with an unexpected break light fault with my vehicle. Ken was pleasant, organized, and was able to quickly address my problem so that I could go about the rest of my day.

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spider

Jan 5, 2015

Ken whyte was friendly and made you feel comfartable was in and out within the hour have brought many cars over the years all american is by far the best i had toyota chevy mazda would highly recommend all america ford

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Edward

Jan 5, 2015

I liked the fact that Ken kept me informed of what was going on and even though it was expensive, I feel the mechanic's service suggestions were good ones. Service now means less problems later.

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Tyleryac

Jan 4, 2015

SEE UPDATE...When I dropped off my 2005 Explorer for the second time in 3 months to have a noise checked, I received a phone call saying three people checked and didn't hear the noise and nothing was wrong with the car.I had to drive to the dealership which is 45 min away from my house just to point out the noise! Once I went and pointed out the noise everything changed and it became a $300 repair after their "discount". The $300 repair consisted of a drive belt and belt tensioner. I looked around and the dealership's part prices are outrageous. I could have done the same exact repair for under $75 with OEM parts. I already spent $4,627.06 to have timing chains replaced which I'm being to doubt if they really needed to be replaced. The employees are nice however nice doesn't fix cars. I wish my experience was better and that I went to another Ford dealer.

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dpers2001

Jan 3, 2015

Steve Van provided us with exceptional service. He's very detailed and knowledgeable. I would definitely recommend him to my friends and family. Thank you Steve Van!

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Frank

Jan 1, 2015

I brought my new ford escape in for recall work on a scheduled appointment with a loaner vehicle waiting for me. The entire time I spent waiting for an agent and to get the loaner was less then 20 minutes. Jason and natacsha were very professional and courteous regarding my concerns and needs

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Lindamama

Dec 27, 2014

Mr. Rudy Porter is the best! I can't thank Rudy enough! He made it possible for me to get exactly what I wanted, again!

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cookiemom2

Dec 25, 2014

Ken Whyte is very friendly and knowledgeable! I have dealt with him for over 4 years now and he is super friendly and tries his best whenever you need him!! My car this time went in for the recall on the 2014 Fusions so we waited for it..which took just abut an hour and half..not too bad at all!! Ken deserves all the salary he is paid and More !!

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Thomas

Dec 23, 2014

Jason was prompt with returning phone calls, did explain to me in a clear, articulate, yet simple manner what the problems were with the car and what the techs would do to correct the problems

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Dennis

Dec 22, 2014

was taken care of as soon as I got there. did not have to wait long for the work to be done and was explained what was done.

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rawdww

Dec 21, 2014

Took car in my tire light went on, put air in and still on. Took it in and guess didn't put enough air in, they adjusted tire pressure and was in out in no time.

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Jose

Dec 20, 2014

Ken was very helpful in servicing the car. He updated me alone the way with the status of the repair. He is very courteous and made the waiting experience a good one.

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PatriciaMilano

Dec 19, 2014

My husband and I bought our Ford Fusion from this dealership four years ago. We have been very pleased with the car and their service. I have mostly worked with Ken Whyte and he has always made it as easy as possible to get the job done. Service has taken me on short notice when I needed it.

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tigerlove

Dec 17, 2014

Was annoyed that I had to take my car in for its 2nd and third recall, but Kenny's friendliness and attitude made me forget how annoyed I was. I was in and out dropping and picking my car. Real nice guy.

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Pedro

Dec 17, 2014

The moment we walked in Joe Torres treated us like friends. He made my experience very enjoyable. I had a bad experience at another dealer and that made me very apprehensive, but I had no problems with Joe. I'm thinking about getting another car and I already know where I'm going and who I want my sales person to be.

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NorbSyp612

Dec 11, 2014

I bought my first car ever, a 2015 Mustang. Overall my experience is very positive. The price I negotiated at this dealer was a much better deal than any other Ford dealer in the area. However, there were some problems. First, the car came with a ding. Second, the check engine came on for a defective catalytic converter. Edward from the customer service department and Kenneth Whyte from the service department were extremely helpful in getting everything fixed. My phone calls were returned quickly, and my car was worked on the very next day. Kenneth went the extra mile and waited an hour after the service department closed for me to arrive and pick up the fixed car. Not only that, the weather was terrible and the car was kept under a roof ready to be taken home. Great overall dealer. Best deal, and great accommodating service.

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cpserra

Dec 10, 2014

Excellent service and salesmen who were flexible and courteous in all aspects of the sale. Would recommend All American to all looking for a car.

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pvh3424

Dec 9, 2014

I went with my car this week and I leave my car for recall and some repairs after 2 hours was the repair completed.And so happy and I will recommended this dealer because for me is the number one I have almost 75 years with this dealer Ill try buying my cars in this dealer I love the brand FORD.

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Seth

Dec 8, 2014

The sales team and the communication were exceptional. Everyone was super friendly and knowledgeable. The facility is stunning and there are tons of cars to choose from.

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Sandra

Dec 5, 2014

My sales Representative Chris Allgeretta was very professional, and met all of my needs. The trade in process and the financial business went very smoothly.

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Noelle

Dec 4, 2014

The people at the dealership: Alex Edouard made the sales process very easy and got me the car that matched my needs, and Chris Haslam was super-professional and efficient at arranging for all the lease documents that needed to be signed. Chris clearly has a wealth of experience with Ford, and that made me even more confident that I had brought my business to the right dealership. Both Chris and Alex are smart, well-informed members of your dealership, and they reflect very well on your operation.

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nd88

Dec 4, 2014

I had a great experience at All-American Ford, especially due to the people at the dealership: Alex Edouard made the sales process very easy and got me the car that matched my needs, and Chris Haslam was super-professional and efficient at arranging for all the lease documents that needed to be signed. Chris clearly has a wealth of experience with Ford, and that made me even more confident that I had picked the right dealership to bring my business to. Everyone at the dealership really cared that I had a good experience and got the car I wanted. Both Chris and Alex are smart, well-informed members of your dealership, and they reflect very well on your operation.

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mtlopez

Dec 3, 2014

I'M VERY HAPPY WITH MY NEW CAR, Mr. Porter is an amazing guy, he is very friendly, very professional and he put his effort to get a good deal for me and my friend. I'm very satisfied with his service and the others guys who helped me to get what I wanted.YES, I WILL RECOMMEND THIS DEALER

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Suzybella13

Dec 2, 2014

Working with Rudy Porter was so seamless. He made the entire experience so easy and perfect. Travis Roberson the sales manager was also very accommodating and extremely helpful. I would recommend all of my family and friends to see Rudy Porter at All American. His professionalism and personality was 5 stars. My son even enjoyed the whole car buying experience!

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Anthony

Nov 27, 2014

Had my oil and filter changed plus had my vehicle winterized and was out in less than an hour even though there were at least 6 cars ahead of me.

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Dave Gurry

Nov 25, 2014

Went in for my F-150's oil change and even though I didn't buy the vehicle there, Kenneth got me enrolled in their dealership's service loyalty program (with automatic 5% savings and every 5th oil change free). Was also shown how to apply online for my $10 rebate card from today's service and received a free exterior wash and interior vacuuming as a courtesy along with my oil change. Will definitely go there again for service and suggest that anyone go see him when they come in for work on their vehicle!

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ashdbon

Nov 24, 2014

Very satisfied customer. These guys stay true to their words - what you see/hear is what you get - no false promises unlike several other dealerships I have interacted with. Even after the purchase the dealership has been very good in helping with routine maintenance and other needs for the car. One thing that stood out for me personally was that the staff was very patient to all my 'first time car owner' questions and concerns and answered all the questions satisfactorily. They helped me set up a maintenance schedule and explained advantages of regular service and check-up. Been almost an year and car is running great - touch wood.I will certainly recommend All American Ford to any of my friends looking to own a ford vehicle.

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Debra

Nov 23, 2014

Jason was courteous, knowledgable and exceeded my expectations by having the car completed sooner than expected. The shuttle service was very helpful.

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Paul

Nov 18, 2014

They treat me like family and that makes me feel good. They do the job right the first time so we don't have to go back and so they can do the job again.

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James

Nov 18, 2014

Very efficient, all completed in one day.Salesman Kyle Robinson was very informative and supportive and pleasant to work with. Chris Ortiz was very clear with all the paperwork and shared his screen as we went through all the caluculations.

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Yankees79

Nov 17, 2014

Kenneth was super friendly, and eagerly helped me with my car situation. Definitely would go to him if I have an issue with my car again. This is my second car at All American Ford, and I am very pleased with this dealership overall.

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alimo512

Nov 17, 2014

Purchasing my car through All American Ford was a great experience. Rudy Porter as well as the managers made sure that I was a happy customer. They were all very courteous and professional. I appreciate the way Rudy kept in touch with me throughout the entire car buying process. Thank you for making me a satisfied customer. I love my new car!!!

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MoonStar201

Nov 17, 2014

This dealership is great! I've been going to them for a long time for service and when I want to buy a new car and have never had any problems.

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KamishaM

Nov 8, 2014

My experience at All American Ford was amazing.I want to thank the hardworking support Staff of Rudy Porter, Art Liberman, Joe Ficsher and Elka Green for my new Ford Focus. You guys are truly the best!

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godtart

Nov 8, 2014

Staff were really courteous and made sure I was taken care while waiting for the service to be completed. I was offered to use their computer's USB port to charge my phone. Thanks

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jordan.blakney.9

Nov 7, 2014

Rudy Porter was very helpful.He answered all of my questions and made me feel very confident that I was purchasing the right car for me.

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Stuart

Nov 5, 2014

The service went well. But the person who was at the counter was talking on a earpiece phone while taking care of me. You shouldn't be taking calls in the middle of a transaction. I thought that was rude. Very unprofessional. Just thought you would want to know. I understand sometimes you have to take a call, but say excuse me a moment. When they were talking I thought it was to me and then realized they were talking on their ear and mouth device.

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David

Nov 5, 2014

Larry is just a great guy, very knowledgeable, and was more a consultant than anything. When the time came, there was flexibility in choosing the car, and he worked with me to get what I wanted very quickly.

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Dc25

Nov 5, 2014

Great experience at the dealership! Ken is always helping me with great deals and making sure that my service experience is top-notch. The phone operator/cashier girls should be more customer based.

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adibabboud1

Nov 5, 2014

What I liked, is everything is done on the phone (negotiations, price, etc.) the only time you need to come in is when you sign the papers or for them to look at your trade in. But the best was my sales guy, Larry Rubin. I have been dealing with him for over 10 years. Amazing guy, you will never be disappointed.

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Denise

Nov 4, 2014

Professionalism; gave me exactly what I wanted without being pushy or condescending. Kyle Robinson was definitely not your stereotypical "used car salesman". He went the extra mile in trying to please a very tough customer and succeeded. Both he and Alexa have been a tremendous help teaching me about the Touch panel and I know I can count on them whenever I need another tutorial.

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Denise

Nov 1, 2014

jesus is a wondeful salesman made it a very easy and quick process yet we never felt rushed answered all questions

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Kevin

Oct 31, 2014

Fast service checking the car in and picking it up.The most time consuming part was waiting for the car to be brought to the customer area, which was about 5 minutes.

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Timothy

Oct 29, 2014

I came in without an appointment to set up a time for service in the future and Ken the service man said he could do it right there and then. Much more convenient for me. It was done as promised within an hour.

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tbbogert65

Oct 29, 2014

I went in on a Saturday morning... mid morning... just to make an appointment for service in the coming week. Ken the serviceman took my car in then and there. This was so much more convenient for me. Th work was complete in under the hour promised. I read the paper, had a cup of coffee on the house and was on my way. These guys are great every time I go.

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Charisma

Oct 27, 2014

The service was excellent. I was greeted and assured that the problem would be fixed. It was very fast service.

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James

Oct 27, 2014

this car has been there several times for the same problem wich is ford fault not all americans fault. jim sabino and rich have gone above and beyond to keep us happy the have gone out of there way many times for me finally ford had a recall on this trans problem. you lucky to have these guys working for you. in my book they are saints.

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Irwin

Oct 26, 2014

I came in with a screw in my tire at 2 pm on Saturday and was taken care of immediately by Ken Whyte. It couldn't have been faster service. I was out by 3 pm.

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Shari

Oct 26, 2014

I received same day service with a smile even though it was the end of the day and the car was ready when promised. Definitely pleased.

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bghodsi

Oct 26, 2014

Rudy Porter, the sales representative was no only polite but very helpful to my my wife to select the car of her choice. He explained all options to us very carefully and clearly.

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mouldwarp

Oct 25, 2014

Met by a very friendly and approachable Ken Whyte who checked me in for first oil change at 3.5k which took around 80 minutes, plenty of space in waiting area with separate seats only area and separate lounge area with TV with big sofas, plenty of coffee available and popcorn. When picking up car I checked the oil and window wash fluid as I had advised this was empty, oil read 50% and no wash fluid, spoke to Ken who was very apologetic and called the service manager to attend who also apologized, technician checked oil which was ok 100% screen needed adjusting and filled up wash liquid. Also spoke with Jerry Forman who had leased me the car who was happy to see and old customer. Could not give 5* in view of window wash fluid not checked, sorry guys !

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Todd

Oct 24, 2014

I felt that everyone I met was friendly & knowledgeable about the vehicles they were selling. They seemed as if they would not give me the best deal that the could

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Mike Ruiz

Oct 24, 2014

Worked with Ken to address a recall issue and to purchase a new tire. My expectations were properly set and met. He explained that my car needed other things to be addressed and I explained that I wasn't prepared to get everything done today. He was very understanding and didn't press the issue. I would use his services again.

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Lori

Oct 23, 2014

Everything was straight forward and explained. If we had questions or needed clarification there was not an issue. I especially loved the sinc lesson

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Carlos

Oct 23, 2014

Carlos, the sales person, was very courteous and took his time to explain the process. Awesome serviceAlexa was great at showing us the technical features of the car

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johndel29

Oct 23, 2014

Great as always. No other car dealership I've dealt with has ever offered the after sale service that AAF does. I'd recommend them a thousand times.

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Peter

Oct 22, 2014

Intake of vehicle was handled quickly and professionally. Shuttle service to get me back to work and picked up when car was done was a great help and much appreciated.

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DavidDoblack1

Oct 22, 2014

It is so pleasant to show up for my service and meet with Kenneth Whyte a very knowledgeable Service Advisor that gets things done expeditiously and right.David Doblack

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Bobg727

Oct 21, 2014

I showed up for an oil change after calling to confirm appointment was not required . I also had a possible warranty issue with air conditioning that they said would be looked at while I was there. Mechanic confirmed there was an issue with AC and part was ordered. They will advise when part arrives to correct. Prompt efficient service & diagnosis while I waited.looking forward to prompt arrival of part that was ordered for installation and warranty repair .BG 727

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yasmin.cleveland.1

Oct 18, 2014

TODAY I PURCHASED MY VERY FIRST BRAND NEW CAR. EDDIE HNDLED ME WITH EXCELLENT CUSTOMER SERVICE. HE WAS PERSONABLE AS WELL AS PROFESSIONAL . EDDIE EVEN PICKED ME UP FROM HOME TO TAKE ME TO THE DEALERSHIP TO PIC UP MY NEW CAR. I MUST SAY THE ENTIRE FORD FAMILY AT ALL AMERICAN FORD WAS VERY PATIENT IN HELPING ME OBTAIN MY NEW CAR GOAL. EVEN THE YOUNG LADIES ANSWERING THE PHONES ALEXIS AND ALEXA WERE VERY PATIENTAND DISPLAYED GREAT CUSTOMER SERVICE. ALEXA TOOK THE TIME TO SYNC MY BLUETOOTH FOR ME AND SHOW ME ALL THE FEATURES. THANK YOU AAF

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Christopher

Oct 17, 2014

Quick handling at drop off. Had all info ready for me to verify. Truck was in great shape after; clean, presets on radio still set, etc.

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Nancy

Oct 15, 2014

No hassle working with Carlos and Steve, quick and easy to lease a new car. I always leave happy and trust Carlos and Steve to help me make the best choices for a new lease.

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robampaw

Oct 13, 2014

I travelled 25 Miles further from a local dealership due to their responses and customer service that started online. And the experience in the dealership was just as good. Customer friendly establishment

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Ellen

Oct 12, 2014

1. I was able to bring the car in the same day I called (for next day service)2. Car was serviced, and was ready for pick up that day3. The car was cleaned(washed and cleaned inside and out)4. I am very pleased with "rewards" earned program

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Patricia

Oct 10, 2014

The gentlemen that took my information in order for my vehicle to serviced was very nice and courteous, he moved things along and explained everything to me. I waited for the service to be complete he told me about 2 hours and it only took about an 1 1/2hrs. He told me if my problem continued to not hesitate to call him and they would do what they could to rectify it. The service given was excellent

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MrFixItNJ66

Oct 10, 2014

From the moment I walked onto the showroom floor, I was greeted by several people and asked if I needed assistance. Ryal did a wonderful job of making me feel comfortable, having purchased 3 vehicles at this location, but with another salesman, so this was my first time working with him. He did an excellent job of making the entire process quick and easy, which is no small feat when buying a new car. He was thorough in making sure I got the exact car I wanted, and we were able to complete the deal the same day. I wanted to have a remote starter installed, and he made the appointment for me while I was there, and personally drove me home, then picked me up when the car was ready. He was very patient, knowing that I wanted my wife (the car is for her) to be satisfied with the car, and he was very respectful to her, asking if she had any questions about the features in the car, or if she wanted to consider another vehicle. We couldn't have been happier with our purchase, and Ryal handled everything smoothly, always making sure we were happy with the choice we were making. I'm sure we will be visiting Ryal again when we are looking to purchase our 5th car from this dealership.

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William

Oct 9, 2014

Our salesman Carlos Marin is extremely professional and a true gentleman. This is my 3rd Ford leased/purchased from Carlos. He always exceeds my expectations and is able to satisfy all of my vehicle needs. He goes out of his way to explain each and every detail of the vehicles, finances, and all of my options which allows me to make the right choice.

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WTUBBS1

Oct 9, 2014

Our salesman Carlos Marin is extremely professional and a true gentleman. This is my 3rd Ford leased/purchased from Carlos. He always exceeds my expectations and is able to satisfy all of my vehicle needs. He goes out of his way to explain each and every detail of the vehicles, finances, and all of my options, which allows me to make the right choice. I only recommend All American Hackensack, and Carlos.

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Gonzaleznj2

Oct 9, 2014

We had the pleasure of working with Ryal Rodriguez on leasing a new Fusion. I work in the service and sales industry myself, and I must admit I was completely satisfied with Ryal's service. We got what we wanted at a great price. Honesty and integrity at a great price isn't easy to find when buying a car, but that's what we got. Thanks Ryal for your assistance. I definitely recommend All American and especially Ryal.

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Maria

Oct 8, 2014

I am a very busy working mother of 3, so time is very important to me.Carlos made my new lease as painless as possible. 2 years ago I leased my Ford Explorer so when I came back to get another lease, Carlos, my salesman from 2 years ago took care of me again. My whole experience has been wonderful at All American Ford in Hackensack.

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OmarEdge

Oct 8, 2014

If I have any problem in my car I just stop by and go to Ken Whyte. He answers my questions and take good care of me. He never let me wait even if he is a little busy. He gets everything done so quickly.

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John

Oct 7, 2014

The selection of vehicles in your inventory. There were many suv's which I was interested in. There were many price ranges from brand new to certified pre owned. Brian Eschrich our sales consultant was very knowledgable and extremely courteous and professional to us. He went out of his way to see that I got a great vehicle that fit within my budget and made the whole experience fantastic. I want to also thank "Z" for his help in getting the process started.

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Louis

Oct 7, 2014

the WAITING time for service for oil change and tire rotation was only 1 hour very quick I didn't feel like I waisted my day

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Diane

Oct 7, 2014

Service advisor was knowledgeable about the ford product, Edge, which I own. He was courteous and when he told you that your car would be ready at a certain time, it actually happened. Also I had an appointment at 7:30 am which is listed as opening time and I arrived early about 7:15 am. He came out and told me I could come in. My ford edge is 7 years old and has always been serviced at All American Ford in Hackensack, NJ and that was the first time that the service door opened before 7:35 am in all that time.

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ffuchs9595

Oct 6, 2014

Kenny & his manager Tim arranged for service and a courtesy car immediately after my call of a engine warning on my car. The problem was quickly repaired at no expense to me and the use of a courtesy car was greatly appreciated!

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racer07x

Oct 6, 2014

Ken Whyte is a pleasure to deal with and explains all the findings and repairs to me and is professional, he goes out of the way to help whenever he can. My truck was recently towed in for not starting without an appointment on a Friday morning he got it in the shop and repaired for me the same day so i wouldn't be without my vehicle. Thanks Ken

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Caitlin

Oct 5, 2014

The entire staff at all American Ford was extremely accommodating and friendly. We were really struggling with the sudden need for a new vehicle and everyone there did a wonderful job of attending or all our concerns and needs. We were completely comfortable with our decision and this had mostly to do with the excellent customer service provided.

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Eugene

Oct 3, 2014

Everyone was so friendly! This dealership doesn't just want your business, there is a friendly atmosphere. That is how I run my business! *You can give young Jason, in service, a pat on the back. He is doing an exceptionally great job! It is hard to find those good quality people anymore.

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Ritesh

Oct 1, 2014

The service was great. I was assisted by the representative Joe Torres on every step of the way. Great customer appreciation.

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tcleve25

Sep 28, 2014

OVERALL I HAD A GREAT EXPERIENCE IN LEASING MY NEW F150 STX. RYAL WORKED WITH ME TO GET THE NUMBERS WHERE I NEEDED THEM TO BE. I REALLY APPRECIATE THAT HE WENT ABOVE AND BEOYOND TO HELP ME OUT.

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Michelle

Sep 27, 2014

Eddie was so kind in listening to all our needs and wants. He got us everything we wanted and not once did he not try to make us happy. We never felt any pressure to buy like at other dealers which is why we came back for our 2nd car.

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Salvesen*1944

Sep 26, 2014

I had been procrastinating for over a year about leasing a vehicle. Just the thought of having to deal with an aggressive salesman kept me from going into a dealership. Finally, I walked into All American Ford in Hackensack and fortunately I met Rudy Porter, Sales Consultant, who was just fantastic. He listened to my needs and spent the time explaining the leasing process. Rudy was patient and extremely helpful in every aspect from beginning to end. Thank you again Rudy for helping me lease the 2014 Ford Focus. It was such a pleasure meeting you and doing business with you. You made it happen!

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Edward

Sep 25, 2014

I always feel like my truck is getting the very best care, and I always know what is going on. Mike S. is the best mechanic I have ever known. He has been taking care of my cars for 5 years.

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Sharon

Sep 25, 2014

Brian made the whole process so easy. I came in on a Thursday to look at the Explorer and get some information and I drove it home on Friday. I already recommended you to a friend.

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Ronald

Sep 23, 2014

From start to finish they all where very professional, no waiting. Most of all they did what they said they would do. Carlos Marin and steve plunket do an incredible job. i will recommend all american ford .

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Elizabeth

Sep 23, 2014

Jesus Marante was our sales rep and we had just had a bad accident in our previos vehicle. He made if extremely easy to get us in to a new car and we greatly appreciated it.

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Kristen

Sep 19, 2014

Always a pleasure dealing with the staff at all American. I have purchased numerous vehicles and have always been treated like family.

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arivero1973

Sep 18, 2014

went in for oil change and slow leak in tire, was taken care of promptly and in a very friendly manner.. will definitely go back.

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Matthew

Sep 17, 2014

Larry sold me a ford escape and was great! He was very professional and courteous! Took the time to explain financing and options with the car. Never once felt rushed.

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David

Sep 12, 2014

Customer Service - the dealer clearly understands the importance of being attentive and professional to the customer - regardless of the situation.

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Yaniv

Sep 12, 2014

The follow up as we could not close the first day. Ability to find something I want within my $$$

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Tommy Wheeler

Sep 11, 2014

What can I say except Ken Whyte is what customer service is all about. I had recently purchased a new 2014 Ford Edge and had a giant spike in the tire. I arrived at the dealership 10 minutes before closing. He did not hesitate helping me. It was a wonderful experience. I will definitely be a customer for many years to come.

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blickavel

Sep 11, 2014

I was satisfied with the service however I was the one calling to check on the car I didnt receive regular feedback. Regardless my car is back on the road so Thank you!

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Robert

Sep 11, 2014

Service department was friendly. Discussed what the issue was and it was resolved. Called me as soon as the Truck was ready as promised.

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MCE10

Sep 9, 2014

I recently went to this dealership for service and I usually leave either upset or just okay. This time I was checked in by Ken and he made it an excellent experience. He was so nice but the most important thing was that he said he will take care of it and will call me when the part arrives in two days. He did call me in two days just like he said he would. In my experience dealing with the service department and others that work there, they don't follow through with their words. I have to call them and ask where my part is and when I ask why didn't someone call me their reply is "I don't know." No apology! Now, I know who to go to. Thank you Ken!

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dpicinich

Sep 6, 2014

Got a quote on line from Vivian, went to dealership spoke with Rudy explained what i was looking for and got it. and Abdul put it on paper and home i went with my new Fiesta.Thank You

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MikeO12

Sep 3, 2014

I've been purchasing Ford trucks since 1977, and have over the years owned 8. I shop around alot to compare prices for the best deal. I went back to All American and met Larry Rubin. From the beginning, Larry was straight-forward, honest and organized. We worked on a price the first night, and the next day gave he gave me a followup phone call. I continued shopping around and kept Larry informed what I was doing. I went to several other local Ford dealerships but ended up back at All American. Larry had the best price, but his professionalism, organizational skills and honesty are what made me purchase my 3rd truck from All American. The sales staff also made followup phone calls on our sale progress and treated you like a customer should be treated. That's why I've been coming back and buying since 1996.Great job Larry and staff!

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Kevin

Sep 3, 2014

My salesperson Travis was very knowledgeable about the entire leasing process. All of the staff was very professional and courteous.

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Edward

Sep 2, 2014

My first time in a Ford dealership and was not sure what to expect. There was no pressure and the staff was great. Rudy Porter was a pleasure to deal with and went out of his way to make it easy for me to build my truck. Thank you Rudy.

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Sonja

Sep 2, 2014

Our sales rep Eddie Watson is a true professional. He is efficient and on top of everything and made the process quick and easy.

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Erica

Sep 2, 2014

You did it all for me. Paid off the loan on my trade in. Took care of my insurance call. And handled DMV. All I had to do was drive my new car home!

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Bernard

Sep 1, 2014

I was able to get follow up with a Sync specialist after I returne home and found out I could not sync my phone

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AZ

Aug 29, 2014

People I dealt with were very courteous & professional

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MdBROMLEY5

Aug 28, 2014

Vivian Zarate is probably the best auto salesperson Ive ever dealt with. -And I've bought a ton of cars. Vivian was always a step ahead of the competition. -She had competitive pricing back to me before other dealerships even returned my first call! Along the way every question I had was methodically and efficiently answered. No sales pitches or cheesy ploys, just the facts. When we agreed on a price and I went to pick up the car Vivian had the everything ready, -The car was ready, the Financing people were ready, etc etc. Its a joy these days to have someone under promise and then over deliver. Not only will Vivian get my return business, but I wouldnt hesitate to recommend her to friends and family. Give her a shot, you wont be sorry.

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jzzmsngr

Aug 28, 2014

My car died on me and had to be towed to the All American dealership. I was without my car for the weekend. But, when I found out what was wrong. Ken gave me a thorough run down of what was wrong and what needed to be fixed. All I can say is OWCH!!! Ken your sense of humor and professionalism made me laugh and eased the sting of the work that my car needed.

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gfcorso

Aug 27, 2014

The sales staff was courteous throughout the buying process. During our negotiations, I felt that our sales person Alex, and his manager listened to my needs, and brought workable options to the table.

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John

Aug 27, 2014

Rich from service was a gentleman like always. Its too bad I have seen far too much of him because of my crappy Ford escape.

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Carol

Aug 27, 2014

The salesman I interacted with was TJ. Being that this was the first time I was purchasing the vehicle I was leasing he answered all of my questions and took the time to explain everything. He also contacted my insurance company and made the arrangements for the change needed to my policy. He truly is an asset to your company.

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Kathleen

Aug 27, 2014

I dealt mostly with Larry who was very knowledgeable, friendly and patient. My experience at the dealership wasexcellent. Thank you!!

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Linda

Aug 27, 2014

The sales staff was courteous throughout the buying process. During our negotiations, I felt that our sales person Alex, and his manager listened to my needs, and brought workable options to the table.

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Kbond1486

Aug 26, 2014

I recently went to the ford dealership just to look and get some pricing because I had a leased car that was time to give back. When we walked in we were greeted almost right away by a very friendly salesman who proceeded to ask us the usual quest., were we looking for anything specific and the usual quest. But even took the liberty to look into their database to see if they could find exactly what I wanted. When I told him my situation and what I could afford they worked with me until they were able to get me to the payments I wanted. They weren't pushy at all and I ended up with an even better vehicle than what I thought I could afford. They were very accommodating and I greatly appreciate that, now driving around in the car I wanted but didn't think I would ever get. I Would definitely recommend them specifically Kyle Robinson who couldn't have been more helpful. On another note my boyfriend and I went to 3 other dealerships that day before ending up at your Hackensack location and we weren't greeted by single sales person. Mr. Robinson was professional in every matter and I will be recommending him to everyone I know. I can't say enough about how wonderful of a experience I had. Even down to the end dealing with Mr. Chris Haslam with the Final paperwork.

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WCleaves

Aug 25, 2014

Ken was outstanding in his professionalism during my service visit. He made my experience pleasant. As I plan to return to this dealership, he is the individual I would like to assist me. I truly believe he went beyound what is expected from "Service". My car was returned within a reasonable amount of time. I would without hesitation recommend Ken as a Service Agent.W F Cleaves

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Jean

Aug 24, 2014

TJ was wonderful. He was patient and very informable. He help me through the whole process and took his time with me when explaining the key features of the car. I was undecided but TJ help me and I bought the Escape. He is an asset to your dealership. Thank him for me.

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Gaspar

Aug 24, 2014

Larry Rubin was kind, informative, and the consummate professional. I also thought that the dealership was clean and organized. The popcorn was a nice treat, too!

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Maryann

Aug 22, 2014

Salesman and staff were very professional. I just wanted to get a lower price on the car. Next time I come in I would like a sample paint for my car if I ever see any scratches on the car.

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Edward

Aug 21, 2014

Excellant service in a timely manner. Ken, the service manager was excellant. Have known him for years and his professionalism ; experience; courtsey and loyality is the utmost. Always will come to All American Ford of Hackensack.

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Maria

Aug 21, 2014

I asked if I would be out by 9am and the reply was yes it should be and it was! I am a female and never feel uncomfortable going to get my car service. Always friendly

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Kristina

Aug 20, 2014

The service provider I worked with, Ken, was helpful and nice. He called with updates as he promised and called as soon as my car was ready.

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Mildred

Aug 19, 2014

Arrived and was taken care of by Kenny right away within the hour I was out and repair done Kenny an excellent staff member

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lunadog1

Aug 18, 2014

I originally went in to "look" and "see" the type of deal I could get on a Ford Explorer. Rudy Porter greeted me at the door and made my shopping/leasing experience easy and seamless. He explained the differences between the models and kept in mind the sport look I was going for. I never felt pressured by Rudy to make a decision that minute or day. After deciding to move forward with the XLT with appearance package, Rudy informed me of the " sale" promotions and I appreciated his willingness to make the deal happen. Rudy's friendliness, knowledge of the product, and agreeable nature made leasing a positive experience. I would absolutely recommend Rudy to family and friends if they were in the market for a Ford.

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Patricia

Aug 17, 2014

It was a walk-in without an appointment and Jason was great. Checked my concern and fixed two recall items as well. Very happy with my visit.

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Omar

Aug 16, 2014

Unlike other Ford dealerships, you guys got the job done. Ken White is amazing and always makes me feel welcomed.

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tmunro

Aug 15, 2014

Kenny Whyte went the extra mile to make sure my vehicle problems were resolved quickly. He contacted the third party fleet leasing company and made all the arrangements for approvals and warranty work. Kenny kept in contact with me and I did not have to call for info he called me. He also made a great loaner car available to me when repairs went through the weekend.

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d_lryan

Aug 14, 2014

Ray was professional and friendly. We test drove two cars at the first visit and he brought out cars exactly how we asked for them - the basic model, not the model equipped with leather, moon roofs, etc. We told him and the business manager we were still looking and test driving and there was no pressure to buy. On our second visit we asked to test drive a different car, he brought out exactly what we wanted and spent some time explaining the attributes of the car. He gave my husband and I time to make our decision and then expedited the "tiresome" paperwork process and we drove our new Fusion home. Ask for Ray. Thanks, Ray!

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dsterlin97

Aug 9, 2014

Ken is like an old friend. He makes bringing my car for service an enjoyable experience... something I look forward to. Thanks for the great work and great customer service.

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steubum

Aug 9, 2014

kenneth was very helpful and made my service experience easy and fast. my car received the best service and everything was checked. it is all good to go!

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Dalia Zwick

Aug 9, 2014

Who made the experience of my Ford re-call repair a great and pleasant one. He was helping me beyond the service. I had a question about the spare tire and he took time to look for the manual chad search for the answer. He seems eager to leaner about this so he will be able to help others who will ask him about this.

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Michele

Aug 7, 2014

I went in there with a 11th hour lease ending, Eddie Watson was able to get a bank to approve me and allow me to purchase my 2013 Ford Explorer, which I love.. The whole experience took maybe an hour... It was great!!

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evilred

Aug 6, 2014

The service here is amazing! Friendly staff and so helpful. Ed Watson made us feel so comfortable and was so patient when dealing with us. Jim Payne made the sale go very smoothly, along with Joe Fisher and the finance department. Art Lieberman went above and beyond to make our sale possible. We can't thank them enough! We highly recommend using All American Ford in Hackensack when looking for a vehicle.

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VBRICCA

Aug 6, 2014

Having to haggle over prices isn't the way I do business. Being in sales I know how customers can throw you off balance and sometimes it's hard to keep your cool. Rudy is as cool as they come. He raised the price of my trade in, gave me a rebate and then another rebate from Ford I didn't know about. You don't need to haggle Rudy, he'll do it for you. Great Guy, Great Personality and always a SMILE on his Face ! Can't wait to go back and buy more trucks.Thanks Rudy, sincerely yours, Michael Murphy. Bricca Plumbing and Heating, LLC.

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sfay

Aug 5, 2014

As expected, Ken was outstanding with my needs. He is my go to guy whenI need service on my vehicle. So happy the car is still running well for her age.No pressure, excellent service and quality!

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mickeyv7

Aug 5, 2014

You wont find a better place to buy a car in Tri State area. I have sent both my Daughters and my Mother there and they have purchased vehicles there as well. Always satisfied with Sales and Service Dept.

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Marissamarissa

Aug 5, 2014

Ken was very pleasant to work with. He went out of his way to find a loaner car for me since my car was not going to be ready.

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2014escape20

Aug 5, 2014

Everyone at All American worked hard to get me the best price possible. It was the best buying experience I ever had. Thank you again.

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Cernal

Aug 5, 2014

Carlos Marin was a great help in assuring that I got the best deal that I could afford. I would recommend him as the person to see when visiting this dealership. He is a excellent salesman and friendly.

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Joseph

Aug 4, 2014

The service was very professional, prompt and they knew exactly how to resolve the repair and answer any questions and concerns I had.

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bburns48

Aug 2, 2014

Outstanding in every way. The original problem was fully resolved in a timely manner. I was phoned for approval of several additional scheduled maintenance items, which I did approve and which were carries out flawlessly. .All in all, an excellent customer service experience.

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vicki C

Aug 2, 2014

Hello,My husband and I went car shopping at All American Ford to look for a new vehicle to lease.We were greeted by Rudy Porter, who made us feel very comfortable at the showroom and showed us around and guided us through the available cars there. He then proceeded to take us through one of the most pleasant and informative car leasing experiences we can remember.I must say that this was our best car shopping experience ever. Rudy was very informative and he was answering every question of ours patiently.Rudy delivers an incredible service and gave us a "GENUINE" and very pleasant experience.Thanks Rudy, we will be coming to your showroom for the years ahead.

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Anahid

Aug 2, 2014

The thing I like to service my car in Ford because they know there cars better and in this way they know the history of the car in case I will xchange the car for new model and plus the service people are very professional and they take time to explain the car needs and cost ahead of time.

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Paul

Aug 1, 2014

They were able to diagnose the problem and give me answers as to what they will do and when my truck will be ready. they were on the money. My car was ready when promised.

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Mary

Aug 1, 2014

Larry was exremely helpful and found a new Escape with the features that were the most important to us at a very fair price.

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Scregas

Jul 31, 2014

I was unable to get a ride to pick up my car until 7pm and my service rep Ken was nice enough to stay later so I could pick up my car.

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Stephmil92383

Jul 30, 2014

My husband and I are very happy and pleased with out ford explorer purchase. Ryal was very helpful and professional and helped us pick out a vehicle that matched what we were looking for. We also liked how he called us a couple of days later to make sure that we were happy with our new car and to make sure the car was running smoothly and with no problems. Overall, a great experience!

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johncavaluzzo

Jul 27, 2014

Great Dealership!! I sales man Rudy was Great to work with and knew all the ins and outs of the car i wanted. He should me how to use all the equipment in the vehicle.

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Louise Mellusi

Jul 25, 2014

I dropped my car off for scheduled maintenance and two recalls. My loaner car was promptly ready for me when I arrived. Rich and the entire service staff is always friendly and efficient. Never a bad experience. I will continue to purchase my Ford vehiles at this dealership.

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kubeba

Jul 24, 2014

Found out about this dealership on DealerRater and decided to pay it a visit. It was my first time there and everything went perfectly. Price was great, service was great, and the staff was great. Mr. Kenneth Whyte definitely made the initial process much easier and made me feel very welcome as a first time customer. Would highly recommend this dealer.

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einnis

Jul 24, 2014

From the minute I entered what I was looking for on the internet to the time I drove off the lot, Ansoni Romo, Anna Melnyk and Chris Haslam made sure I had a positive experience. I had been put off they the salesmen at this dealership before but Anna made sure from the beginning that I was happy with how things were moving. Chris spent a lot of time with me, making sure I got the best deal I could. Overall it was a very good experience and I am very happy with my Focus.

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Mariya

Jul 23, 2014

Very good service; polite and knowledgable staff; short wait.

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driver66

Jul 22, 2014

My husband and I have had our cars serviced in Hackensack NJ for a few years now and Ken has made it a good experince for us each time. He is smart, professional and courteous and the quality of work is excellent.Ken always goes the extra mile for us and he is the reason we keep coming back. In fact we are going to purchase a new car (2015) from the dealership because of Ken's great customer service skills. We know he always does his best for everyone and he enjoys doing it which makes all the difference . Ellen and Jerry Davino

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VJS

Jul 22, 2014

It took 2 trips to get a recent oil change,which required time out of my work schedule which is unacceptable. When I called I was told I did not need an appointment if I came in by 7:30 it would be fine.When I arrived,they asked if I had "an appointment" when I said I was told I did not need one they then told me it would be a long wait,that a number of people were ahead of me.So I had to leave to get to work.I then called back and made a 2nd appointment which now took another 1/2 day from my work schedule? I am currently looking for another dealer in my area,to try them out and see which suits me best! And I purchased a car from this dealership!!!!

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Luisf72

Jul 21, 2014

It was a pleasure doing business with Mr. Ryal Rodriguez. He was very professional, patient and helpful with the lease of my New Ford Fusion. Didn't feel rushed at all, enjoyed my test drive and thorough description of what awesome toys the Fusion had. Highly recommend doing business through Mr. Rodriguez, in fact I intend on bringing friends and family there.

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PeggyNJ

Jul 21, 2014

I have leased at least four & purchased one vehicle from All American Ford in Hackensack, NJ & would not hesitate to do so again. They give new meaning to the saying "service with a smile." All members of the sales & service teams are very professional and deliver what they promise.

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Janice

Jul 21, 2014

This is the second time I leased a car from Ryal Rodriguez at Hackensack Ford. Both times I was very happy with the transaction and the courtesy with which I was treated. I will certainly be back to this dealer when my lease expires. I leased a Ford Escape which I am very pleased with. I have always driven a sedan, but it was time for AWD in view of the winters we have had. I looked at other vehicles in the same range of price and size, but the Escape had a more comfortable ride and better styling for me.

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DWrege

Jul 20, 2014

Well to start, I was reluctant to return to ford, other dealerships were offering some pretty good deals. Mr Rudy Porter was my assigned sales agent and was wonderful. Even when my husband and I were getting a little frustrated he kept a professional manor and never showed his own frustrations. There were some things that were beyond his approval which Mr Fisher, as always, was wonderful and helped us. In the end Mr Porter was able to get my business again and make the sale and my husband and I have a beautiful brand new vehicle.

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Filomena Piacenti

Jul 18, 2014

My experience was phenomenal.I brought my 2009 Ford Fusion SE in for The Works package.I could only come after work, at almost 5pm.Kenneth Whyte, Ken was very accommodating. Answered my questions.Took the time after my car was finished to put on the new Silver license platebrackets. Since I bought my car at All American Ford, I've been a very satisfied customer.And want everyone to Know where I bought my "Baby".In short, Mr. Whyte is very friendly, and exceedingly helpful... Always.

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bharbison

Jul 16, 2014

Our experience was great and would highly recommend their services. When purchasing a car there, I never felt pressured and was treated fairly. Our sales Rep. (Brian E.) was anything but a "typical car salesman" and helped to make the decision easy for us. The price was fair and the whole process was simple.

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Christopher R

Jul 14, 2014

All of the service writers at All American Ford in Hackensack N.J. are very professional and knowledgeable.But, Ken Whyte is the service writer you want to see. He will go out of his way to make feel at home, and explain in detail anything and everything your vehicle needs. Ken is the #1 reason why all vehicles are serviced at All American Ford in Hackensack N.J.

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erbam

Jul 14, 2014

Ken was great very friendly and his time quote was perfect. He even suggested things near by to do while I waited. VERY NICE

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slanger801

Jul 12, 2014

Rudy was by far the best car salesman I ever worked with. He did not pressure me. He was helpful, friendly, and knowledgeable. He wanted to make sure that I was happy with my decision.

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msbocak

Jul 11, 2014

Rudy is the friendliest, most professional sales rep we have ever met. He puts no pressure on you. He listened to what we had to say and delivered the car we wanted. We are very satisfied with every aspect of our new car purchase. Thank you Rudy!

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Katherine

Jul 11, 2014

Our salesperson was knowledgeable and NOT pushy. We were upfront about the terms we wanted and he worked within them. Great job!

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rtrani

Jul 10, 2014

Ken is so friendly and accommodating. He is a true pleasure to deal with. He kept me informed during the whole service process and was so flexible in staying late for me to pick up my vehicle. Great service!!!

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darcar1

Jul 9, 2014

I can only say that , I am very satisfied with my Ford purchase. I have visited other dealers and had bad experiences. I went to All American Ford in Hackensack and I was greeted by a very professional,pleasant, and knowledgable young man, Ray Rodriguez. He listened and understood my wish list. I purchased a car from him, with no hassles, no pressure and no regrets. After my purchase I had questions and I called Ray and he was there to help me. He is only a phone call away and that is also very significant. I love my Ford Escape and I would not change my salesman for anyone else, my opinion of him is that he is one of the best in the Car business. My son recently purchased a car from Ray and he is also very satsified.We hope to continue making more purchases from Ray. Ray,thanks for all your help. Keep up the good work! Deborah and Armando

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SMW80

Jul 9, 2014

I have bought many cars in the past and I have to say that the best experience was just recently. Vivian Zarate was the best and made the whole car buying situation easy and stress free. The thing I liked was that she was not pushy. I felt that she actually cared and wanted to help, she has a great personality, extremely friendly and helpful. She went above and beyond what your typical car salesman does. The best thing was that she kept me in the loop the whole way through the process; I did not have to call her once to check on the status of my deal. Then when the deal was finally done I advised her when I would be in to pick up the car and she had all the paperwork ready for me to sign. I was in and out.I would recommend All American Ford and Vivian Zarate to anyone I know....I will definitely be a repeat customer for Vivian!!!

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drengk

Jul 9, 2014

On the 24th of May went in for my complimentary oil change and I cannot complain how quick and easy it was. They had newspapers, wifi available and made you feel comfortable as possible.

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Janzy75

Jul 7, 2014

From beginning to end, Vivian took care of everything. I didn't need to worry about a single detail, it was all taken care of. A very pleasant experience, and she got me the best deal too! Very happy with my new car...and would absolutely recommend buying from her if you are in the market for a new vehicle. It couldn't have been easier!

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Leahtecchio

Jul 5, 2014

Salesperson Anna was extremely helpful and friendly. I did not feel like I was being forced into a sale. Anna is knowledgeable of product line. We checked another dealer to see if they could beat Hackensack Fords price, and they couldn't.We leased the car that I wanted with an affordable monthly payment. Sales Manager Anthony Girratano was also very helpful, friendly and professional.I would definitely recommend Hackensack Ford

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Denisejunk1

Jul 4, 2014

I lease a car every 3 years and have dealt with some horrific dealerships (Rt 46 Nissan) When you find an honest and professional dealership like All American Ford it really stands out. I came prepared with all the information, ready to catch the salesman in lie after lie. That wasn't the case with Kyle who was friendly, professional and honest. He really worked with me to get the price I wanted. Best experience so far learning a car. I would recommend them in a heartbeat.

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Osvaldo

Jul 3, 2014

We had a very pleasant experience overall. Jerry was well informed and did everything in his power to meet our needs and enabled us to drive out with our desired car.

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jennifer.palaia.9

Jul 3, 2014

Larry was excellent to work with. He was very patient in working with me on getting what unwanted in the car for a price I could afford.

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Vincent

Jul 2, 2014

Serviced was performed at a reasonable cost, the work was done in a timely manner and a free loaner was provided.

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hekone

Jun 30, 2014

The sales staff I worked with as well as their Finance manager were excellent, they were never sneaky or pushy, and answered all my questions.They were able to locate the vehicle I wanted (without charging extra for it), and delivered it when promised.Overall, a very good car buying experience.

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jmilkey

Jun 29, 2014

Brian made leasing our new vehicle a quick and easy process, despite our having an infant in tow. He was able to answer any and all questions we had about the vehicle without hesitation, was personable throughout the day, and we were pleased with the deal we got. We are repeat customers of Brian and of All-American Ford of Hackensack and plan on returning at the end of our lease.

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momsredbuggy

Jun 28, 2014

had a problem with the GPS, stopped in to the dealership to have it checked. very pleasant staff. checked the problem and ordered necc parts. Ken, the service writer, and Ozzy, the tech, were very attentive and helpful. the parts came in, set up an appointment and had vehicle repaired. all went as planned with no difficulties. car repairs are usually very upsetting due to the need to have a vehicle to conduct everyday functions having a repair facility that makes repairs easier is a wonderful thing. thanks to all at 'All American Ford'.

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KLSanders

Jun 28, 2014

Kenneth took time to assist me, he was the one who took initiative to do something extra that was not his job to do; simply putting my new license plates on my vehicle.

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KLSanders

Jun 27, 2014

Rudy Porter was very professional and personal toward my needs and put his expertise to acquire my needs. He was fantastic. I am a satisfied customer!

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KELLY357

Jun 27, 2014

A professional and courteous team greeted us when we entered the dealership. Enter Mr. Eddie Watson. After the customary exchange of pleasantries, he went straight to work on the leasing process, at the same time answering every question we asked him and considering every available option to meet our specific needs and situation.After a brief consultation with Mr. Travis Roberson, who gave us a very fair and reasonable offer, Mr. Watson then proceeded to finalize the necessary paperwork and documentation. He also personally took care of every aspect of the delivery process including having the electronics system up and running (it wasn't programmed initially), installing the temporary plate and removing the old ones from the returned car, explaining and demonstrating the bells and whistles of this well-equipped car. Bottom line is, we left the dealership happy and satisfied with the way we were treated. We also made a mental note to come back to them for our future vehicle needs. One good turn deserves another.ALL AMERICAN FORD. YES!

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nnahkle1985

Jun 27, 2014

I had a great experience purchasing my 2014 Ford Fusion from Rey at All American Ford. He was honest, friendly and the process was seamless. I would definitely recommend visiting Rey at All American Ford if you are looking to purchase a new Ford.

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richlander

Jun 27, 2014

I wanted to take the time to inform anyone buying a vehicle from All American Ford in Hackensack New Jersey about the problem I experienced. I bought A new 2014 Ford Mustang and picked it up at 830pm at night. The Buying process was seamless and working with Nate( Internet Sales) was easy. He was Friendly and was available for questions. I live in CT approx 90 miles away, tolls, road work and distance was a problem but because the process was easy and they had the car I wanted I went to AAF. Abdul (finance) worked through the paperwork easily. So I inspected the vehicle such as walking around it , sitting in it, starting it, listening to radio and the various things you do when you purchase a new vehicle. The License plate bracket wasn't placed on the car but i figured no big deal I can do it since ct state law requires it. I got home around midnight after a 230min drive through new jersey/new york traffic tolls ($13 BTW) and construction. The next moring I noticed the passengers side mirror covering was rattling when I touched it. I looked online and it noted this is a problem with these times of vehicles. I called Nate who recommended Just dropping by and having them take a look at it. I continued to speak with him, sales manager and receptionist. I will say that the customer experience in resolving the issue was TERRIBLE. The dealership would not do anything to resolve the issue they kept saying you need to drive the vehicle back to the dealership (90 miles as mentioned before). The receptionist was Rude, Many coments about how the manager was going to handle the situation such as " there not going to do that'. I will say I spend 10 minutes on the phone with this Rude receptionist with a long list of examples on what the dealership wasn't going to do. She wasn't trained in custermer service I assure you. I took the car to Hammonasset Ford in Madison CT which was understanding and fixed the problem for a discounted rate of 50 Bucks. The end result could have been simple, Why not let your customer have the vehicle looked at at another dealership and fix the problem with the least amount of stress on the customer? I think a dealership in CT can assess if the part is broken and needs to be fixed on a brand new vehicle. You need to work with your customer so we don't have to take the time out of out busy day writing about my unhappy customer experience. What should have been a seamless process all around was made worse by a poor precheck inspection that should have noticed the license plate bracket wasn't on vehicle and there was a broken mirror casing. The argument was " How do we know it wasn't broken by you". Everyone I know who has ever bought anything new watches it with kid gloves. So I leave you with this Don't buy a car from All American Ford if you don't want to bring the car back if there is a problem or defect you didn't notice yourself at 830pm at night in the dark. If you do, you will drive yourself and your new car back to them otherwise be prepared to pay for it yourself PERIOD!!!. The second problem was with the registration of the vehicle. The dealer plates are valid for 20 days which in normal situations is enough time. The problem is when the dealership doesn't ask for the SS# initially when you buy the car they can't register the vehicle. If there is documentation that is needed to register the vehicle you need to call the customer in advance so he can get you the required information.The customer shouldn't have to call the day the registration expires to hear they need something else. The delay makes the customer look at his unregistered car sitting in a garage wondering why he wasn't contacted a couple weeks earlier about the issues.The dealership rather than getting all 5 star ratings got subpar ratings related to how they handled the repair problems and the registration issues that could have been handled has someone been looking at the paperwork and calling the customer in a timely manner.. I can only hope they learn from my experience and don't make the same mistake in the future. Thank you

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adrianat71

Jun 26, 2014

Our experience with All American Ford was absolutely awesome ,we bought two cars at this place and we are so happy.Nice and helpful staff at All American Ford but this time we got Ray Rodriguez who welcomed us with a smile and knowledge regrading our interest in Ford Fusion that he went out of his way to help us,once we selected the car he made sure that we are getting what we wanted for affordable price.We will always recommend All American Ford and Ray Rodriguez....thank you Ray,sincerely yours Jadranka and Don

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Fort100

Jun 24, 2014

Had a tire blow out after hitting a pot hole. Ken took me in and fixed it and did the 15,000 mile service and completed it all before noon.Great job!

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OlfactoryCone

Jun 22, 2014

I am a very savvy shopper, and I detected a zero tricks from this dealership in my hunt for a new car. Mr Romo was very clear and professional from start to finish - always following up with me via phone/email, attentive to my questions, and he gave me a great car at a great price. Chris got me through paperwork quickly, and answered my questions swiftly.I've gone to other places, but the key thing I found here is that the people at this dealership are all very engaging and show deep interest in getting you what you want, including those who were not at all working with my sale. This tells me that management has worked hard to create a positive atmosphere where a buyer can talk with people who are not only knowledgeable about the vehicles, but actually really love cars. On top of that, as mentioned, the one thing a buyer can't deny is at this place you'll get a pretty good price.I definitely will recommend this dealership to others.

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cmb724

Jun 22, 2014

I was in continuing talk with American Ford throughout my buying experience. My cousin recommended me and I must say I was really happy with the service and kindness of the staff from first call to the time I drove my new car off the lot. Highly recommend All American Ford to anyone looking for great quality and good customer service.

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papagroach

Jun 21, 2014

I recently bought my certified 2013 Ford Edge at All American Ford in Hackensack. Overall my experience was phenomenal thanks to the help that my sales consultant Eddie provided. He was extremely professional, very friendly, and went far beyond normal to help me find the vehicle that I wanted. After a mix-up with an online listing that was no longer available, he found the vehicle that I ended up purchasing at their dealership in Kingston, NY. I don't know too many people that would go out of their way to satisfy a potential buyer like that. I will definitely be going back to see him when I need a new vehicle and would recommend him to everyone if they are looking to buy a Ford in North Jersey.Anthony G.

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Disappointedwithford

Jun 21, 2014

Ken you represent ford in such a positive way. If they had more employees like you ,the business would be better off. Having issues with your car is not a joyful experience . your expertise of dealing with people who are under such pressure and feelings having no control ,should be taught within your department. After dealing with your co workers , I've decided never to purchase another ford vehicle again. I am up for a new car, if you ever open your own dealership call me , I know your employees will do their best for customer satisfaction. Ken I give you 5 stars .

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ncfdlarry

Jun 17, 2014

I met Ryal when I went to lease my new Ford edge. He was very pleasant and treated my wife and I as if we were the most important people in the dealership. He was business like which I appriciate, and really knew about the product. I would deal with Ryal Rodriquez any time, and would recommend him to other potential customers.

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acebelches

Jun 17, 2014

Couldn't thank our sales consultant Rudy enough! He's very professional at the same time friendly. We got the FORD more than what we ask for. Would definitely recommend All American Ford Hackensack, NJ specially Rudy.Thank you Rudy!

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PoohBaby

Jun 14, 2014

My sales rep Eddie Watson was outstanding. He was very friendly and knowledgeable. I was actually just going to test drive the vehicle and, going to look some more at other dealerships BUT, he sold me! The experience was very smooth and pleasant. Have nothing bad to say.

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JuanDuarte

Jun 12, 2014

We originally shopped at different dealers and the reason we kept coming back and eventually ended up buying at All American Ford was because of the attention and service provided by Ray Rodriguez. Ray went out of his way to find the right car for us, he patiently listened to all of our needs and was never pushy or tried to show us something that was not what we were looking for. I felt Ray was looking out for our interest and wanted to make sure that we walked away withe perfect car. Once we had selected a car he was also very committed to making sure that the options and the pricing were what we wanted and what we could afford. Ray was more a sales partner than a sales person. I would highly recommend All-American Ford and especially Ray Rodriguez for his attention to detail and his pursuit of a satisfied customer.

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zmalas

Jun 11, 2014

My experience was absolutely excellent! Ryal was very knowledgeable and professional. Everyone that works there is very polite and helpful. And there pricing was better then any other dealer around.

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alireze3

Jun 11, 2014

After finding a 2010 Ford Edge on there website, I decided to go in and take a look at it not expecting to buy it that day. However from the moment I walked in to the moment I walked out with car in hand, the staff at All American Ford in Hackensack couldn't be more friendly. From helping me locate the car (thanks Kyle) taking it for a test drive and giving me a fair price ( thanks Travis) I couldn't be more pleased. Did I mention that I walked away with the car that day! The staff took care all of the paper work for me, from registrition to even getting the plates for me. Once I was approved for financing the finance manager Abdul was more than willing to sit down and go over all the details of the different warranties and finance plans they had. Overall i had a great experience here and would recommend them to anyone looking for a new or used Ford.

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omarcucci

Jun 11, 2014

Excellent dealership. Lots of cars to test drive and pick from. Awesome customer service.Would defnitely recommend this dealership to friends and family members!!Ford has defintely stepped up their game with performance and body styles! I love the color and the way my Fusion drives.

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JeanMW

Jun 9, 2014

Ken was very friendly, informative and thorough, answered my questions and took the time to make sure everything was taken care of properly. I hope to work with Ken when my next scheduled service comes around. Truck runs great, everyone involved did a wonderful job, as usual.

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Carlos

Jun 2, 2014

Very good. Confident that make you feel like there's not a big deal that easy an. they going to help you

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James

Jun 2, 2014

Chris allegerita my sales person was great to deal with. He was not pushy, easy to negotiate with and much better than any other sales person I have ever encountered.

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hfrainegarcia

Jun 2, 2014

Rudy was very knowledgeable and polite. He really toke care of me and my wife. I would definitely go back to All American due to it sales personnel and expertise . Great Place !

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Chabelys

Jun 1, 2014

Everyone at all American ford was really helpful and when I came back asking for questions they would answer them all with no problems! And everyone there is so nice

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carfixedgood

May 31, 2014

my car was fixed faster than promised and the folks were very nice

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Natoliskip

May 31, 2014

I was very impressed with the sales staff, especially Eddie Watson, Brian Strozza and Chris Haslam. They made the entire experience pleasurable and in less than 16 hours from the time I walked in, I went home with a great certified used car. Thank you!

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Irma

May 29, 2014

Kyle Robinson was an excellent salesmen from the begining to the very end. It is hard to find this kind of attentive salesmen nowday.

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Michele2014exp

May 29, 2014

My visit to All American was a great experience. Rudy was great to deal with he made the process enjoyable. I'm not a fan of buying cars but I left there feeling like I was treated fairly. Rudy let me choose how things were going to go and I appreciated that. They also gave discounts where ever they could. Thank you All American I've been buying/leasing cars there for years and the process has gotten better every time.

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christined27614

May 27, 2014

I leased a 2014 Ford Explorer from this dealership through the Costco Auto Program. I drove 75 miles to get there, but it was definitely worth the trip! I was greeted by Rudy Porter, who is a true professional. He was very knowledgeable, trustworthy, easy-going, and took the time that was needed to get us out the door with our Explorer that day. I was with my 14 year-old son and he was very kind to him, answering all of his questions as well. We felt so comfortable with Rudy, who listened to what my needs and wants were with the Explorer. I ended up with a great deal, which included more options than I needed in a vehicle, but definitely what I wanted. Rudy made the transaction easy with no pressure from start to finish, and kept us informed of the process every step of the way. I also turned my leased Ford Edge in that day. I would definitely highly recommend Rudy and All-American Ford (everyone we came in contact with at All American Ford was great)! Rudy has made a customer for life!

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Susan

May 25, 2014

In the sales department Steve P and Larry are the greatest guys to work with when buying your next car or truck. I have been going to this car dealer for about 2003 always work with Steve P I won't buy are car or a truck unless he is there

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jrkingfamily

May 25, 2014

We bought a new frod taurus at all american ford. rudy porter was our salesman. it was a very good experience. Rudy did a great job taking us through the process. I would recommend Rudy and all american to friends for future use.

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jhirsch845

May 23, 2014

Thursday May 22, 2014 my wife saw a 2010 dodge Journey on ALL AMERICAN FORD website ,that she liked .That evening a Mr Rosario stated that He still had that car and if she would like to come and take a look at it. She said that she would be there tomorrow after 1 pm. On Friday, May 23rd 2014 the start of Memorial Day weekend My family and I drove one hour and half to see a 2010 Dodge Journey When we arrived We waited and He introduced us to another salesperson. Hubert Daley, When we asked to see the Dodge Journey He said the He no longer had it.. I said we were told just last night you did and was invited to see it today. That We drove here from upstate New York 1HR and half to come here to find out you guys lied. All He could say was It's not my fault. I said it was MR ROSARIO's that lied to us.Made us drive this far with 3 kids on a Holiday weekend. IT took us 3hrs to drive back home in holiday traffic. Thanks ALL AMERICAN FORD.

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DogMom5851

May 23, 2014

I have been purchasing cars since my first one in1969. This is the first time I left a dealership, confident that I received the best price for the new vehicle purchased. The staff was knowledgeable and friendly. I called my daughter and told her about the car and the staff. She went to look as well. Bottom line: we both purchased new cars and are very happy with our purchase and the help we received at All American Ford.

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Marion

May 21, 2014

There is never an issue, Rich consistently goes out of his way to make sure that the experience is effortless on our part - we would follow him to whatever Ford service center he works!!

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hkrinc

May 21, 2014

My experience dealing with Rudy Porter at all American Ford in Hackensack NJ. was a great and hassle free experience.Rudy was very professional in his approach to our negotiations on the price for the 2014 Explorer i eventually bought on the spot.What i appreciate most about dealing with Rudy was his straightforward and honest approach to the bottom line Price on the vehicle i was interested in.I have bought several cars in my time but i must admit this was one of the fastest and easiest i have ever bought a car,and got the best price i think was possible.I would not hesitate to recommend friends or family in the market for a car to talk to Rudy at All American Ford in Hackensack NJ. I am very pleased with the 2014 ford Explorer. Thanks Rudy.

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Joyce

May 20, 2014

Everyone was courteous and helpful. I especially liked the explanations by TJ as I have not bought a new car in some time.

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Jim

May 19, 2014

The salesman was attentive and sincere. This is the third car I have bought here.

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Valerie

May 18, 2014

Staff was friendly and well informed. They answered all my questions. They made us feel comfortable and that our business was important to them.

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George

May 17, 2014

Jason who scheduled our service was helpful and arranged a shuttle service. The loaner we were promised was unavailable. Chris, the shuttle driver was friendly and very helpful. Total time involved was what we were told to expect. It took 3 phone calls in trying to schedule the service to get someone to answer our questions.

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donaldm6

May 17, 2014

The salesman was great, able to purchase my dream car at the tender age of 81. It was a pleasurable experience and went smoothly. Would recommend.

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Michelle

May 16, 2014

I have had a constant issue with my brand new car's AC and they gave me a loaner for the entire time it was in the shop and called half way through to update me on the status which was nice

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John

May 16, 2014

Larry listened to what I wanted in my new vehicle and what I wanted to spend for the lease. He proceeded to check inventory & showed me what was available. Made my choice, told him when I wanted to pick it up & it was done.

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tbbogert65

May 15, 2014

Simply Excellent! To the owner and all employees at All American Ford, I'd like to thank all of you for your superb service. From the top down I have yet to be disappointed. I have now purchased 2 vehicles from All American Ford in Hackensack, NJ and have sent family and friends there as well. The sales process is comfortable, with friendly, well educated sales and financial managers, and sales associates that never made me feel pressure and had all the answers for my vehicle needs. This also apply's to the service department. From the cashier to the service managers to the mechanics, everyone is well informed, skilled in their trade, and committed to making sure your service needs are met and in a timely manner. Bottom line is everyone I've had the pleasure of working with cares, and they show it. I will continue to recommend people in my world to All American Ford. Best regards, Tim Bogert

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Kyle

May 15, 2014

Salesman Brian Each rich was FANTASTIC . He FACILITATED your choices and purchase- didn't try to sell you what he liked or what would be beneficial to him or the dealership. A very good guy. Would also like to compliment Jeffrey Allard (business manager) who handled the documentation quickly and covered all topics in an easy to understand manner.

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Juan

May 15, 2014

Ray, our sales rep was the determining factor on why we bought an Edge. We shopped around other dealerships and other brands and kept coming back to All-American because of Ray. He was attentive to all our needs, had all the answers and never seemed rushed and always had time for us. Ray made the experience of buying at All-American the best we could have hoped for.

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Diana

May 15, 2014

Ryal is the best! Extremely friendly and helpful service. Was able to meet me on everything that I wanted and stayed an hour after to make sure I was all set.

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Edmund

May 15, 2014

My service writer, Ken Whyte, was very patient with all of my questions and very helpful in answering all of them.

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Mohamad

May 15, 2014

Travis provided excellent customer support; before, during, and after I purchased my car. I wish all sales people were that genuine!

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Thomas

May 15, 2014

Everyone listened to what we wanted and didn't want and worked within our budget to find a great deal for us.

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Marcie

May 15, 2014

Everyone was friendly and informative. They worked around what I wanted and matched me with a car that was the perfect fit.

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Bernard

May 15, 2014

The fact that I can go to the dealership and I know so many people and they know me by name. Also being able to have Larry Rubin handle my accounts for so long. He's gotten to know me and what I like in a vehicle.

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Joseph

May 15, 2014

You always take care of my problems, large or small. Everyone has been great to me! Can not say this about ANY OTHER DEALER! THANK YOU!

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David

May 15, 2014

additional contact verifying what service was being performed and additional info provided by the person for a possible future purchase and savings

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Joanne

May 15, 2014

Everyone is always professional, friendly and contrary to what people say, I trust my dealership. This time I waited for my car because I was told it would not take long. Otherwise the courtesy ride home or to work and back is so convenient. I know other dealers offer the service, but I don't ever have to wait too long to get to my ride.

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tbbogert65

May 15, 2014

To the owner and all employees at All American Ford,I'd like to thank all of you for your superb service. From the top down I have yet to be disappointed. I have now purchased 2 vehicles from All American Ford in Hackensack, NJ and have sent family and friends there as well. The sales process is comfortable, with friendly, well educated sales and financial managers, and sales associates that never made me feel pressure and had all the answers for my vehicle needs.This also apply's to the service department. From the cashier to the service managers to the mechanics, everyone is well informed, skilled in their trade, and committed to making sure your service needs are met and in a timely manner.Bottom line is everyone I've had the pleasure of working with cares, and they show it.I will continue to recommend people in my world to All American Ford. Best regards,Tim Bogert

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Grace

May 14, 2014

I have dealt with All American Ford with 4 leases now and from day 1 they have always been hospitable and helpful as well as extremely convenient and understanding. They are willing to work with you and are not pushy in any way, shape or form like most dealerships. They truly do represent a "family" like establishment.

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Jason

May 14, 2014

We were approached within good time by a sales associate, who started by asking what kind of vehicle I was looking for and what my price range would be. He gave all the details about the car I ultimately settled on and made sure everything ran smoothly with the business end of the transaction.

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Edward

May 14, 2014

Had to drop off my sons tire for a repair. The car in question was the 2013 Mustang. Tire repair was accomplished before time quoted.

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Scott

May 14, 2014

Despite my making a mistake when I selected a car by fax, instead of just taking my deposit when I said I didn't want the car, they worked very hard to get me the car I wanted -- THE NEXT DAY. Thanks Martin and Carlos.

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Brian

May 14, 2014

My salesman Carlos was excellent. Knows his job well and got me he car I wanted for a decent price. He was friendly and reliable

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nascarguy

May 13, 2014

We have been buying our Fords from All American for many years. Larry Ruben, our salesman, is top notch. He is knowledgeable and trustworthy. Steve Plunkett is also very helpful.

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JCRidout

May 13, 2014

This is the worst dealer I have ever dealt with, all they wanted was my money for zero customer service. In April 2014 I wanted a new Ford Edge with specific items and through Truecar I found All American who said they had the car in a variety of colors and at the price I wanted. So I made my way to the dealership where I was met by a salesman who sat me down and said that they didn't have any of the cars I wanted or had been told were available but they had another at $3,000 more expensive. After an 1 1/2 hours of sitting there with the salesman going through various combinations I did not want or that were way over the budget that we agreed, he found a car that at least was acceptable. He then took $500 of my money and said that the car would be here tomorrow. 48 hours later no car and only after demanding my money back did he answer either my calls or emails that I sent. He then almost "demanded" I pick the car up the next day as it was the end of the month and stupidly I agreed, so arranged to pick it up at 7pm. When I arrived at the showroom, no car, it was being delivered from Massachusetts. Then the paperwork was wrong, they had understated the amount I owed by $300 so my bank draft was wrong, the NY Tax rate was wrong as well and in the end we were writing figures on scraps of paper. Finally my car arrived at 9pm so I had waited 2 hours but no I could not have the car as it needed filling with gas. 30 minutes later I was handed the keys and that was it, there I was standing in the middle of the showroom, no one showed me to my car, no one showed me how anything worked, and I was left to just get on with it. The cost of the car $32k + tax. You would think that was the end of it oh no, I'm still waiting on registration docs which only after I chased them did it appear that they have mysteriously disappeared!! Would I ever, ever buy from them or Ford, nope not if this is the standard. The strange thing is I was told by a friend in the industry that All American are a "Bait and Switch" company but did I listen, I wish I had.

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RobertMillsSM

May 10, 2014

Even though I dread taking my vehicle in for service, from my very first point of contact with this dealership I was impressed. I was given all of the information I requested in the first phone call without any reservations. Once in the shop, working with Kenneth was a pleasure as he made me feel at ease and confident in the services being performed on my car. He even went as far to help me get the best deal/discount on the service. I will definitely continue to take my car here for service.

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SB23

May 6, 2014

He did a great job. He got me the car I wanted and he was able to get it for near the price I wanted.

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islehc

May 3, 2014

Eddie was a very professional and caring car dealer. As a woman coming into a dealership alone can be intimidating. You go in with the Idea that you are going to be "ripped off". I left there feeling empowered and like I was reated fairly. With the economy in the condidtion that it is i am proud to be the owner of an American made car. Eddie was very down to earth and the entire experience was honest. I will reccomend this dealership specifcally Eddie, to anyone I know looking for a car. Thank you for making this hard working, single mom/student proud to be an ALLAmerican lol.

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oiluj72

Apr 30, 2014

I can say and it usually never happens this way I had a quick , easy and awesome experience at All American Ford. From the moment I met Brian my Sales rep to my finance guy Alex it went nice and smooth. I had less then perfect credit and they still treated me like a millionaire. They kept me in the loop throughout the process from start to finish. I know there were people behind the scenes but it's just a testament of the team approach that All American Ford has to make sure each customer as a great experience.

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BrianMeltzer

Apr 28, 2014

Always a pleasure to do business with Jerry Forman. He is as honest as could. He saved me money and got me in to a better car

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gianniamore

Apr 26, 2014

Larry was attentive and listened to my requests of what i wanted in my new vehicle.I told him what my budget was and he kept to that figure. My vehicle was ready whenhe said it would be and i was on my way.

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fordallamerican

Apr 25, 2014

Brian was a great salesman, and helped me walk out with a truck the same day. First time at All American, and had a very nice experience

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Baker4

Apr 24, 2014

Ken was friendly and professional. Made the experience smooth as always. I would recommend you asking for Ken Whyte at you next service appointment. You won't be disappointed in the service you receive.

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trutledge

Apr 23, 2014

Kyle was very helpful and friendly. Made my experience buying a new truck very smooth and easy. Very professional, and got me everything I wanted in my new truck, plus more.

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Ecuador1

Apr 22, 2014

Why I give this review of excellence ? The day we did the final transactions to purchase the car, the Ford Hackensack team made the experience run smoothly and pleasant! :)

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mcmolzan

Apr 22, 2014

Rudy was kind, considerate and not pushy from the get go. We were deciding on a car for our daughter who had had three Ford Edges before and wanted a change. We had looked at the Jeep Cherokee as an alternative as well and they were considerate and competitive on pricing on the Explorer and we were able to afford. She ultimately decided on the Explorer and happy she did, not to say the other dealer wasn't wonderful as well but that was her choice. I would highly recommend this dealership and Rudy as your sales guy but all the other sales individuals were very friendly and kind as well.Also met the owner John and he was there with any issues it we had any but did not.PS - I would recommend the Ford Edge highly as we have had three and they were all super little SUV's. Rudy, thanks for all you did!

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burns1357

Apr 21, 2014

As a first time car buyer, I could not have asked for a better car buying experience. Rudy Porter, my sales associate was astounding, doing everything he could to get me the best deal on my new ford fusion. after comparing prices and talking to other dealerships it was clear that he truly was looking out for my best interests and was giving the fairest price of all the dealers I spoke with. The costumer service team continued to astound me, from the managers down to the finance team. If you're looking to buy a car by all means shop around but you won't find a better dealership than all American Ford, Hackensack and you truly will not find a more helpful or knowledgeable sales rep than my man Rudy Porter!. I just want to say thanks again to Rudy and everyone at ford for make the car buying experience so easy.Sincerely,William Burns

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Fr8127

Apr 19, 2014

I went to All American Ford just to look at the Ford Explorer after having leased several Nissans in the past. Rudy Porter was the sales representative who assisted me. Rudy was excellent throughout the whole process from assisting me with looking and test driving the truck, price negotiation and to me finally driving out of the lot several hours later with a new vehicle. I would definitely recommend Rudy and All American Ford to anyone who is looking for a Ford vehicle.

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dlrate

Apr 19, 2014

jason nazco was very professional, and helpful suggesting the proper service requirements for my vehicle. I felt confident that my vehicle was properly serviced on this visit.

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munroecat

Apr 15, 2014

Felix did everything within his power, and a lot more, in order for me to leave the dealership in my chosen vehicle. He was very polite, friendly, approachable and patient.

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ethanrosenduft425

Apr 15, 2014

Rudy was awesome he listened to exactly what I wanted from my ford edge. He worked hard to make sure i got my price that i set, he also was the complete opposite of what i expected from a car salesman. No pressure on my first car buying experience at all he is a true gentleman and great guy i will be back in three years to get a new car from rudy thanks again.

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gt1352

Apr 15, 2014

Rudy Porter was a great salesman and a gentleman.As was Mike who showed us about the 2014 Escape Titanium AWD. Also Chris in finance was helpful.I think they should add All Pro to there name, because all three of these men were just that.

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smsuarez

Apr 14, 2014

Very patient and excellent service.Thiswas the fist time dealing with your dealership and they did not pressure me in any way.He show us different options. KYLE ROBINSON thanks for you time and service. Was great!JAVIER RODRIGUEZ

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jillybean5814

Apr 14, 2014

I was recommended to the dealership and was very happy I chose them to lease my new Explorer. The sales manager, Anthony Girratano sat down with me to discuss my needs and was very honest. He located the exact vehicle I wanted and in the price range I could afford. Chris Allegretta took me on a road test and handled the delivery. He was eager to please and it worked because I left the dealership with the car I wanted and am still smiling days later.

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natenate47

Apr 13, 2014

Our family recently leased our third auto from Al American Ford. The Dealership and their salesperson, Larry Rubin have been wonderful in helping us to have a great car buying experience. They have also helped us get the right car for our situation and for the price that fit our budget. They have always been friendly and helpful and above all have always made their best effort to see that we receive all the applicable discounts, the best financing we are entitled to, the car equipment that we feel is necessary for us and make the transition from one car to the other a very manageable process. We have been very happy with All American Ford and Larry Rubin because they appreciate our loyalty to their Dealership and Ford and in return they go that extra mile to earn our trust and loyalty.

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cbarb32

Apr 11, 2014

My family has been getting our cars from this dealership for a long time. Every time we go back it's the same great experience. Larry Rubin is the salesman to work with. We have been using him exclusively and when we recommend All American Ford to other people we tell them to ask for Larry. You won't be disappointed. He is fair and honest and works extremely hard to get you what you want. I highly recommend this dealership.

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GIORGOS

Apr 10, 2014

Rudy was very friendly and professional. I purchased a Fiesta for my son, and he helped us in every aspect. Great people offering convinient choices.

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contedo

Apr 10, 2014

The Sales Manager was top AAA plus. He was professional, kind, and very customer service oriented. So missing in this day that is for sure. The salesman Carlos was so helpful and so honest and would recommend to family and friends.

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autoallan

Apr 9, 2014

Ease of getting an appointment and getting one soon. Ken Whyte friendly and knowledgeable. Service department Fixes the car every time!The entire staff is eager to please. We've been doing business with All-American Ford for years and like it. Explorer serviced.

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jerseybob64

Apr 9, 2014

I just wanted to drop a line to let you know that your Sales Associate Felix M. & his Manager Martin P. really went above and beyond to make me feel like a valued customer. This was my first time dealing with your dealership and they did not pressure me in any way to look or buy a different model vehicle other then the one I knew I wanted going into the showroom. The guys even went so far as to tell me that Ford offers a Mobility Motoring Program being as I need hand controls installed in any vehicle I drive. The other dealership I went to did not even mention this program. I will be buying my new Ford Escape from All American Ford in Hackensack.Thanks again,Bob Elder

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mdgrubic

Apr 8, 2014

I have been a customer at All American Ford for approximately 15 years. I've always used the service department for all my services. Ken has always been friendly, courteous, professional and accommodating ever time that I visited.

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gfgb123

Apr 7, 2014

This is the second time I have bought a new vehicle at All American Ford of Hackensack. As with the first time, this new purchases was friendly,courteous, efficient and professional. The salesperson was very helpful in finding out what I required and making sure that he was able to locate the desired vehicle. Highly recommended.

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Carlosr73

Apr 7, 2014

Definitely has been a pleasure working with Ken every time I bring my car for service. Highly recommend him if you are looking for help in the service department.

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yarink

Apr 6, 2014

i can for routine check up and it was really nice, took only 90 minutes and they were very friendly. defiantly will come again next time

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heavenlyvisions

Apr 2, 2014

Rudy was very professional and friendly and he had a great personality. He made my husband and I feel very comfortable. He worked very hard to help us find a vehicle we loved by walking in the rain, with a smile. He let us know everything that was going on step by step. and he was a gentlemen and offered me a umbrella as we walked around the lot . He got us a great deal. He called to check on us to see how we was enjoying our new vehicle . He was also knowledgeable about the vehicle that we chose. He made sure we was very satisfied before we left the dealership. He knows what Customer Satisfaction means!.......When I come back to buy another vehicle from your dealer ship. I will request for Rudy.......Rudy Porter Rocks!!

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Genh

Apr 1, 2014

Kyle is a very helpful, patient, and friendly person. He walked up to us and offered help, when we first arrived. While we were looking at trucks outside, he showed us the best ones and was willing to help and talk to us even though it was raining. He explained the features of the trucks well and helped us fill out paper work. Overall, it was a great experience for our first times being at a car dealership. We hope to work with him again in the future.

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Mglyns

Apr 1, 2014

I bought my certified pre-owned FORD from Hackensack, NJ and I LOVED my experience there so much that I drive from Brooklyn, NY just to have my car serviced there. They are amazing!

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kerilord55

Apr 1, 2014

I want to thank Eddie Watson and Joe Fisher for making out car buying experience a great one. They went above and beyond to help us find the car that would fit out budget. I would recommend both Joe and Eddie to my family and friends.Kind Regards,Keri and Bruce Chavez238 Harrison StreetLeonia, NJ 07605

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epassin

Mar 31, 2014

My wife hates car dealerships, this was different. Larry understood and was very attentive. Provided solutions to lower monthly payments and to find the appropriate vehicle. All in car sales can stand to spend time with Larry to learn how to treat people whom are looking to buy/lease a car. I don't know how but he kept us there till the deal was done and no complaints from my wife. Very good person with strong morals. If you are looking for a Ford, speak with Larry Rubin at All American Ford. He will help you find what you are looking for and at a good price. While I have not had any service, Larry shared that if I needed anything he would gladly step in. Went to 2 other dealerships much closer to my home and was given the run around and when we went to All American, Larry listened and engaged us to help us make the best decision. So why is it important to get a car from a good sales rep? Because there was no stress. Go Larry!!!

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suebattle

Mar 31, 2014

Travis is TOP NOTCH!! I would highly recommend him to anyone looking to purchase a vehicle. His professionalism, friendliness and all around great personality made the purchase of my 2014 easy and stress free. Travis is a real asset to Ford!

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R Mele

Mar 29, 2014

each and every time I go to all American Ford for service I deal with Kenny in service.he is very professional in every aspect. great person

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Tommy & Erica Ferraro

Mar 29, 2014

New car sale with Travis Roberson exceed our expectations of quality customer service. He was beyond efficient and made us feel like family. Every detail was met. We always felt as though we were top priority and were checked in on by numerous managers to ensure a positive experience. Steve Plunkett took the time from his extremely busy morning to make our entire family feel welcome; the Disney channel was even turned on for our little one. The finance department was thorough yet quick to get us on the road. We are already looking forward to our next All American Ford of Hackensack purchase.

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olimpiasarra24

Mar 29, 2014

This dealership was extremely helpful. My transmission broke on my old car and i was in love with my car, i was so upset to get rid of it, but all american ford definitely made the transition into my new car very easy. I have been going to this dealership for 20 years now and i will continue to go here because the service is great and the staff is great as well. I would definitely recommend going to this dealership.

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pbellomo

Mar 28, 2014

I'm been buying and leasing from All American ford for over 12 years. At first I went to All American Ford to consider buying a bigger used truck from my current midsize pickup that I purchased from All American used cars. Travis was very helpful but I couldn't find a truck with both my options and payments this time on the lot. So Travis suggested a lease of a new 2014 F-150 pickup with all my options and worked out a good price for my older pickup trade -in. With a partial down payment from the equity in my trade-in plus cash back, I was able to lease a brand new 2014 truck in my payment budget. Thanks to Travis I never thought I could put myself in a great F-150 pickup....plus get a some cash back!I would highly recommend Travis Roberson to anyone looking to buy or lease at All American Ford.

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tulrich3

Mar 28, 2014

Travis was very professional and patient. I used the Costco auto program and Travis was very knowledgeable with what the program had to offer. He listened to what I wanted in a vehicle and made accommodations whenever possible. I would recommend Travis as a car salesman, he is very fair and upfront, will go above and beyond to accommodate you.

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Lucky21

Mar 28, 2014

Right from the door it was a awesome experience , everyone was knowledgable and professional . We were in and out quickly and enjoying our new ride in no time. Thank Vivan and Chris of All American Ford

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good4dogs2

Mar 27, 2014

It was a pleasure working with Kyle on the purchase of my new Fusion. He was very professional, listened carefully and took notes when I spoke (a big plus in my book). In addition, he gave me accurate information, followed-up appropriately with phone calls, etc., and made every aspect of my purchase easy and pleasant. Most of all, he treated me in such a way that I believed he really cared about me and wanted me to comfortable with my decision. He is a fantastic salesperson!Nadine Metta Bordogna

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KRVA

Mar 27, 2014

I have dealt with Larry Rubin in the past so my return experience was as good as the first time I purchased from him. He is very professional guy and easy to deal with. I shopped around at other dealerships and being a sales person myself, when dealing with another professional, it makes the experience enjoyable. Larry is a straight forward type guy, which I prefer dealing with someone with that type of personality. I have recommended him to (2) of my colleagues and they are currently in the process of purchasing from Larry as well.Keep up the good job!!

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NathalieL

Mar 26, 2014

My second time purchasing from All American Ford. My sales person Kyle is a GREAT example of customer service!! I am no easy person when it comes to negotiating but thru it all Kyle maintained patient, professional, and UNDERSTANDING.Walked into the dealership around 4pm on a Saturday and Kyle stayed after hours to make it happen. He was very educated on all vehicles/models and answered all questions asked. Due to financial difficulties I had a tough time with the down payment but Kyle fought hard for me and made it happen with a payment lower then what I had asked for on the vehicle I wanted!!!! Now that's what I call a SUPERB SALESMAN!!!! It was worth going to all the other dealers bc I came to realize there are honest salesmen like Kyle out there. When my lease is up in 3 years I look forward to working with him again.American Ford, because of Kyle you have earned my business forever!

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ereif

Mar 26, 2014

I was very pleased with the service at All American Ford. Rudy Porter was my salesman and he did a great job! He was professional and friendly. He did his very best to get me a good deal and followed up with me. He was patient and knowledgeable. I am very happy with my experience. I definitely would recommend purchasing a vehicle at this no-hassle dealership.

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NormanBagi

Mar 25, 2014

Walked in on a holiday (Christmas Eve) they were very helpful and fast, got the financing done and I was out the door in my new car without feeling pressured or taken. Very happy, and I will be back for my next car purchase.

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lazamd

Mar 25, 2014

In need of an additional vehicle I ventured into All American Ford and there was met by a quite amiable sales consultant, Mr. Hubert Daley who immediately dedicated time to explain the car's features and facilitate a lengthy test drive of a Ford Explorer Sport. The actual buying experience went essentially without a hitch once the agreed upon price was arrived at. We happened to use the internet service TrueCar to provide a suggested price. No hassles were encountered with the dealership as they accepted the price recommended by TrueCar and the buying and financing process easily moved forward. Our experience with the finance person, Mr. Haslam also went smoothly and without a problem. He was professional and informative and did not attempt to up-sell us needless extended warranties, etc. as this vehicle would likely leave the country at some point down the road. We were introduced to the service staff in a quick tour of the facility, a nice touch, and in keeping with the procedures of high end vehicle dealerships such as Mercedes and Lexus. Overall, the experience was a positive one and we took possession of the vehicle quickly and painlessly. Mr. Daley was exemplary in his treatment and professionalism and went the extra yard to accommodate us. I would do business again with this dealership in the future should the need arise once again.

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mav3rick21

Mar 25, 2014

I had an issue with my Focus ST and took it to the dealership. They have always been kind and helpful and I go directly to Mr. Whyte. He is a great person and will help you in anything he can to make your experience better. He gave me the option to get a loaner car and have my car serviced the right way. One thing I remember him saying was: "you're part of the family". Thanks Ken,E. Bolanos

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MM16

Mar 24, 2014

Brian E went above and beyond to ensure my car buying experience was quick and painless. His knowledge about the products he sells and the way he conducts himself during the sales process guarantees that I'll be coming back to him for my next vehicle purchase!

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ChristinaPanzitta

Mar 24, 2014

I brought my Ford Fusion in for its first oil change this past Saturday and I was very happy with the overall service at All American Ford. Kenneth Whyte was especially friendly and helpful.

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americana1

Mar 24, 2014

Rudy was very pleasant and professional with my new purchase. He advised me step by step through out my purchase. Rudy also assisted me with my trade-in for my new car.I would tell my friends to see Rudy if they wanted to purchase a car!!

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myangelcar9

Mar 24, 2014

I have to say my lease was up in a matter of days, I really thought I wasn't gonna be able to lease again working with Carlos Marin and the time he took to explain everything made it a little easy. His words were "don't worry you'll be driving out with a brand new truck, he made it happen. I really felt it wasn't going to work but he made it possiable with a little fight but it went well:). Thank you Carlos and Chris Ortiz:)..I still owe you...

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Chien.Stafford

Mar 24, 2014

I inquired about a car through autotrader.com and received a call from Sebastian with in five minutes of submitting the request. Sebastian set up a meeting to see the car an followed up with me after I missed the 1st meeting.Travis was friendly and professional he helped me and my mechanic drive and inspect the car. He walked me through all the steps to purchase the car resulting in an excellent experience.

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princess10033

Mar 24, 2014

Travis was very professional - helpful and very knowledgable on the automobile I purchased. He kept me up to speed on my concerns and questions. He delivered the automobile I request and it was delivered on the time frame he gave me.

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BJean

Mar 23, 2014

Larry Rubin called to let me know of special going on at All American Ford ,we set appointment that same day I was able drive away with my new Fusion. He looked for the best deal and walked me the whole process he made it very easy. Always professional willing to go the extra mile for a customer. He is very knowledgeable of his job. Steve Plunket is the best Sales Manager at All American he always takes the time to greet customers and makes sure his Sales people are taking of the customers as well. No matter how busy he is he always take the time to answer any questions you may have. He always make every customer feel that he is their for you. The only reason I can to All American was because of Steven Plunket and that is why I keep coming back to get my cars their for over10 Years.

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espong

Mar 21, 2014

Oil change, everyone was nice and they didn't try to upsell me anything. Would recommend this dealership to others in the area. Sales staff was nice as well.

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roodog49

Mar 21, 2014

Kenneth Whyte was absolutely excellent to work with. He kept me updated with frequent calls to tell me how the service was progressing. He worked with me as well as the insurance adjuster to ensure I was getting taken care of. I would recommend my friends ask for Mr. Whyte, as I will do in the future.

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jl1955

Mar 20, 2014

Kenneth Whyte is friendly, patient and competent whenever I visit All American Ford for my vehicle. He is pleasant and helpful when dealing with customer on the phone and in person.

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tneats

Mar 20, 2014

We arrived on a busy Saturday, late afternoon. Sebastian who we had spoken with on the phone greeted us and apologized for being so busy and said he would get someone to work with us. Anthony G, a sales manager, brought us "Z" who is not normally a salesperson but would be able to help us out and he would help too. Z identified what type of car (Ford Fusion SE) we were looking for and the price range that we would be comfortable with and checked what vehicles they had in stock that met those criteria. In the mean time he got a Ford Fusion SE for us to test drive. He made us feel very comfortable and at ease. He was very knowledgeable and helpful in helping us get a good handle on the car's features and answered all our questions. When we returned to the dealership he told us there were several cars that met our criteria and we picked one and agreed to return on Monday to finalize the sale. When we returned Monday we saw Z and Anthony G who set us up with Rudy Porter one of the regular sales people to complete the sale. When we saw "our" car we realized that it was not the color we had requested, but it was no problem to straighten that out with Rudy and Anthony G made sure that we got the car we requested. Although this extended the time required to complete the sale everyone was so helpful and pleasant that it was not a problem. We never felt pressured or rushed and there was no attempt bait and switch to a more expensive model. It was a very positive and enjoyable experience. I would recommend this dealership and compliment all the staff we had contact with for being very friendly and professional. Tom

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rfdeng4

Mar 20, 2014

Ken Whyte was very professional, friendly, and helpful. He immediately started the write up upon my arrival and got my vehicle in for service in a timely manner. My vehicle was even completed and returned to me within the time he promised. Ken even went the extra length to provide me information about my maintenance service plan that I was not aware of. And, for that, I appreciate his time and professionalism. Job well done!

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Jlach29

Mar 20, 2014

Between these three gentlemen it was the easiest and most enjoyable experience visiting a dealership. I never felt pressured or pushed to make a decision that I wasn't ready for. All my finance paperwork was finished for me by the time I came in for the final day. All I needed to do was sign and go. Travis is very easygoing, Anthony was there to talk to when things got busy. And Alex was very efficient in explaining all the finances and paperwork to me. I will definitely return when my lease is up

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JM8211

Mar 18, 2014

I received great customer service from Travis. He provided me all the info I needed to make a decision on my lease deal and also made sure I was 100% satisfied with the offer I accepted

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anthonylugo73

Mar 18, 2014

This is THE dealership to purchase your vehicle! They are very friendly and professional. Their prices are unbeatable and the customer service is awesome. You will never feel pressure to purchase a thing. Travis was very informative and was a pleasure to work with. He showed me several options for the vehicle I wanted and was very thorough when going over the details. This is my second vehicle from Ford and if the transition from one vehicle into the next continues to go as smooth as it does then I will be sticking around for a while. A+

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Ashley Rhodes

Mar 17, 2014

For the second time, Travis has gone above and beyond helping my family and I successfully lease a Ford truck. His hard work, patience and friendly approach is much appreciated!

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megmar

Mar 16, 2014

Larry was extremely helpful and knowledgeable and found us exactly the car we wanted at the right price. HIs friendly nature made this experience enjoyable. When we realized we had left a security gate card in the sunglass compartment in the car, Larry went out of his way to track down the car we had traded in so he could retrieve the item. Larry was direct in negotiating the price of the car and he followed through on everything he had promised. A great experience thanks to Larry!

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artwoods615

Mar 16, 2014

Rudy Porter worked very hard to negotiate for me and we came to an agreement very quickly I 'v been dealing with All American Ford For 18 Years and Rudy was the best salesperson yet . He was very experienced in knowing what I wanted to accomplish in my goals to lease a car.

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MiriamRperez

Mar 15, 2014

This is my third vehicle purchase with Larry Rubin and All American Ford. I'm extremely satisfied with the service provided by Larry. He's always gone out of his way to make sure my automobile needs are met. He is very helpful, pleasant, caring and exceptionally dependable and professional! I highly recommend Larry to friends and family! I'm also very satisfied with the service and professionalism by Chris Haslam. I will definitely return to All American Ford for my next vehicle.

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dkdb

Mar 15, 2014

Larry worked diligently to locate the right vehicle for us. Made us comfortable with the whole buying experience.Would recommend him to anyone looking to purchase or lease a vehicle.

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ahmadmurad

Mar 14, 2014

He is really great man. Helped me a lot. When ever u have a service due I recommend u to see ken. 5 out 5

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apatino13

Mar 14, 2014

Friendly and Easy going environment. Willingness to negotiate and accomodate your needs is excellent. Would definitely come to make my next purchase at this dealership again.HD you da Man! ;)

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fsuriel

Mar 14, 2014

worked with Felix Marrero and the experience at the dealership was great made the transaction smooth and did not feel rushed or pressured. i definitely recommend going to this dealer

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Bernie517

Mar 14, 2014

I have purchased of leased 6 vehicles from All American Ford over the past several years. It's always a pleasure working with Larry Rubin when considering the options that are available. His knowledge of the Ford products and his ability to work with the customer to find the best fit for them makes the experience so much easier. I always leave the dealership knowing I've received the best deal available and feel comfortable calling Larry in the event there is a problem in the future as he is always available to help out.Chris Ortiz took care of the financing this time and it was great to see him and work with him again. He went over several options with us and found a deal that would work well within our budget and even lower our monthly payments. His knowledge of the finance system and all of the options available made the experience so much easier. I would recommend both Larry and Chris to anyone visiting All American Ford.

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9085007262

Mar 14, 2014

This is my second time back for a tire repair in 2 months, each time, everyone at All American Ford has been incredibly respectful and kind.Very impressive.

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bkulkusky

Mar 13, 2014

Ken Whyte explained everything that needed to be done when I advised him of the problem. He also looked up the rewards I had available to use for this visit.

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sissee

Mar 13, 2014

I have been dealing with All American Ford in Hackensack, for the last 4 cars that I have leased or purchased. My salesman has been Larry Rubin for my last 2 leases. Obviously, I have been very satisfied with both the dealership and the salesman because I keep returning. Also, Larry has been in contact with me to make sure that everything is going well, and has also told me any questions, issues, things that I am unsure of with the operation of my vehicle even though there is a guide and any issues I may have with the service department to not hesitate to call him. I am completely satisfied. Larry is a great asset to All American Ford.

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lesterjoan

Mar 13, 2014

This is the second time that Larry Rubin has helped us in the leasing of a Ford Fusion. It is indeed a pleasure dealing with him! He is extremely friendly, low-keyed and informative. Larry is never "pushy" and we appreciate his honesty. We trust his advice and we are happy with the results. It is a pleasure having him as our sales person at Hackensack Ford!Alex Smithlin took care of our final financial arrangements. He was so nice to work with and we found him to be extremely knowledgeable! He created a pleasant atmosphere from the time we walked into his office.

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sophia21480

Mar 11, 2014

I just returned home after purchasing a Chrysler Town & Country from All American Ford.I found this dealership after viewing a ford focus on Autotrader.com. Although I was interested in the focus, I was sure it didn't suite my families needs and after conversation with Kyle, he was able to show me a vehicle that was not only perfect for my family, but it was really what I had been looking for all along. I gave this dealership a high rating because not only was the salesman a real "people person" and knowledgeable of their inventory, but he sold me what I really wanted and needed. By the time I went to the finance dept, that gentleman too did not try to sell me on anything I did not need or want, and he was friendly and quick. I 'm keeping my fingers crossed that all continues to go well with this vehicle and with the relationship that my husband and I have began to build with All American Ford. As of now I can say that I would return her to purchase another vehicle and I would highly recommend this place to others!

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Lawrence7

Mar 11, 2014

This was the second F150 I leased with Larry and definitely not my last. Larry is a true professional and an absolutely gentlemen to deal with. Your not just another sale to him, should any problems arise with your vehicle you can rest assure he will do everything possible to make sure your taken care of and completely satisfied, you just cannot put a price on that. I'm sure there are other capable sales people there but take it from me, Larry's the guy u look for when you walk through those doors you won't be sorry.

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gramof6

Mar 11, 2014

Amazing service, sales rep was very knowledgeable, No hassles, no haggling. Great price too~ Car was ready when promised. The loan transaction also went very smoothly and efficiently. Great team.

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Dcruz179

Mar 11, 2014

From the moment i was greeted by Jason to the moment i pulled away i must tell you the best experience i've had at a dealership. Jason you went far and beyond your duty, good job and don't ever change.

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philcarroll

Mar 10, 2014

Jerry as always was very helpful. I renew my leases every 2-3 years and the quality of service is outstanding. I would highly recommend this dealership.

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pattruex

Mar 10, 2014

I can honestly say that was a excellent experience this time around. This is my 10th lease with Ford and my third vehicle from All American Ford. Gabe was my salesman before and he was excellent also but this timearound it seemed to go much faster and less hassles. Even the financial portion with Alex was a pleasure. Overall it was a better experience then I have had in the past.

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cdorian84

Mar 10, 2014

Larry was amazing. He took time to explain in detail my options, found me a fantastic truck, even came in on his day off to hand me the new keys and make sure everything was perfect.

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gil250000

Mar 9, 2014

I want to thank Eddie Watson, Alex Smithlin, and Kyle Robinson for their honesty, help, and professionalism. They were instrumental in helping my family purchase the car and get everything correctly done and sorted. They were a great help and were nothing but polite and professional with helping me purchase the car.

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MiceliJ

Mar 9, 2014

Travis Roberson was a terrific salesman and was very attentive to every detail that I asked for. He also anticipated needs that I hadn't thought of. He was personable, thoughtful, patient and diligent throughout the purchasing and receiving of my beautiful Ford Fusion.

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LTich79

Mar 9, 2014

I will always shop for cars at ALL AMERICAN FORD (Hackensack). Everyone there is friendly, courtious and patient. They made buying my car easy and stress free. Billy's wealth of product knowledge helped me find the perfect car. Adam got me the best price going. Alex really took the time to explain all that paperwork to me. These guys work so well together... great team. I love my new Mustang! Thank you Billy, Adam, Alex.

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skinner81

Mar 8, 2014

The direct sales person was friendly however management was not very cooperative. This was the second vehicle I was leasing and they were not willing to meet my needs. I was stuck in the place for over 6 hours, things were not communicated with me in a timely manner. They did not mention certain things that would affect my purchase, I also ended up not getting the best features on my car due to the fact that they were not able to offer me a car that had all the features I needed. Overall experience was good however I would like if management was more professional and came over and worked with me on my needs.

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Agudelo01

Mar 8, 2014

Kenneth is the best employee the best customer service I am very happy with his service I always recommend Kenneth to all my friends in New Jersey

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khowes

Mar 8, 2014

I found the exact car I wanted at All American Ford, for a better deal than I had seen anywhere else, unfortunately they were over four hours away from me! Despite doing everything long distance, Chris helped me through the process and he was available to call throughout the day. And the only hard part of getting my car was making the trip! Once I got to All American Ford, I was relieved by how easy the process was as well as how awesome Chris was throughout the process. Any issue I was worried about, he had a solution to, and any worries I had were immediately put at ease. Alex helped me through the financial part of the process of buying my car. He explained everything clearly and concisely. These guys were awesome and even though they ended up staying past closing time to help me get out of there with my car, they kept a great sense of humor and maintained the same level of great customer service throughout. I wouldn't hesitate to make the same four hour trip again the next time I need a car thanks to the great deal and even better staff at this dealership.

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Mjdela71

Mar 8, 2014

Very helpful and accommodating. I brought my F-150 for servicing and they did everything to my satisfaction. More importantly both employees were extremely honest when dealing with them.

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vincentmeli

Mar 7, 2014

Excellent personal service in all aspects of customer service. I was given a loaner car so I was not inconvenienced which was wonderful.It was very comforting.

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jamietoots

Mar 7, 2014

Just purchased my third Ford vehicle in a row but this is my first time at All American Ford in Hackensack. My total experiences between the sales, finance, service and management representatives were no less than excellent. All who I worked with in each department were polite, friendly and relaxing. Their willingness to help with my needs made my purchase that much more pleasurable. I walked out feeling I made some new friends and have all the confidence that I will be taken care of with the same excellence for times to come.

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Sfmchl

Mar 7, 2014

I found Mr. Nazco an experienced instructive and friendly service man. I recommend both Mr. Nazco ad the All American Ford dealership for their exemplary service .Michael A. Sofia

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victore1015

Mar 6, 2014

Went in for a new car, found the service to be quick easy and very friendly. I would recommend this dealership to anyone looking to owning or leasing a Ford.

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fdex95

Mar 6, 2014

The service manager i dealt with kept me well informed. I have only one complaint, it took 2 weeks for the part to come in. The first time it was ordered the manufacturer sent the wrong part, Then i was told the part was back ordered.A company so big like ford should have the necessary parts in their warehouse. A one day job should not take 2 weeks because of a parts problem.

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jbock14

Mar 6, 2014

Ken was a pleasure to work with all day. After going through a few issues with my tire on my Ford Mustang, everything was handled with great service. He also was in the office after working hours so that I could pick up my vehicle. I would recommend Ken and will be doing so to everyone I know that has an issue with their vehicle so that they can experience the type of great customer service that he shares that few people have in this area anymore. Great overall experience and I will be back for further service on my car due to his work.

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2760kjc

Mar 6, 2014

Ken was extremely professional and helpful. He made sure I got what he had ordered for me. Dealing with him over the course of 3 days he maintained the same helpful attitude and demeanor. I plan on dealing with ken when ever i need service on my vehicle. So far my experience with this dealership has been perfect.

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jfjr84

Mar 6, 2014

I got my car serviced this morning at All American and it was a great experience.I dropped my car off and they called me back quickly to tell me it was ready to pick up.Overall a pleasant experience.

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ngs1

Mar 6, 2014

These guys really went out of their way to make my purchase a pain-free experience. I was very satisfied with the way everything was handled, from the great price to the great service. Thanks Steve, Joe, Brian and Alex! You guys did a great job at changing my impression of your typical car dealership!Santiago.

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celeste030205

Mar 6, 2014

Mr.Marin is a great sales person I have had the pleasure of working with him for many years . He's great in customer service.

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Vinpest70

Mar 6, 2014

I'm a long time loyal Customer to All American Ford in Hackensack, NJ and I always found their employees to be very courteous and helpful. It was a pleasure to work with Travis Roberson, who I had already dealt with on previous occasions. He always maintains a professional and friendly demeanor.

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Salfaro2014

Mar 6, 2014

Great experience! Very friendly and fast service. Will definitely recommend this location to friends and family. It was my first time servicing this car at this location I was amazed of the kind of service they provided.

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darrenjansen

Mar 6, 2014

Travis is very professional, friendly and knowledgeable about the cars that he is selling. He walked me through every option that would best meet my needs.

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Leventhal

Mar 5, 2014

Jason Nazco greeted me with a smile in the morning and treated me like a family member. He is an asset to the dealership and I would recommend All American to anyone. Their service always shines, thanks to people like Jason.

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revkj32

Mar 4, 2014

This is my third lease dealing with Carlos and like the first time it was a great process. I will be back again! I always will refer Carlos to anyone that needs to get a vehicle. Great guy. Great service. Great dealership!

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MarcosVelez

Mar 4, 2014

My experience with Rudolph (Rudy) Porter was excellent. He listened to my requirements and worked with me to locate the precise vehicle I wanted, with the options I wanted. Even more importantly, Rudy was respectful of my time and was proactive in his follow ups, without being overwhelming or overbearing. When it became necessary for me to wait some time before closing on a deal, due to work and personal commitments, he waited patiently, and remained in touch with brief courtesy calls. Once I was ready to proceed with the purchase process, we picked up where we left off. It was a pleasant experience and I never felt unduly pressured. I highly recommend Rudy and will make it a point to recommend him, and All American Ford, to any relative or acquaintance in the market for a Ford vehicle.

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explorer505

Mar 3, 2014

I went to All American Ford for a test drive of a Ford Explorer. While walking around the lot with my husband, he saw a Gray 2012 Ford Explorer. After further examination by myself, I decided that this was exactly what i wanted. The Dual Moonroofs sealed the deal. My previous car was a 2001 Explorer, and boy have they changed! Everything is Touch Screen....and I love it!Hubert Daley took us on a test drive, and I enjoyed the feel of the car and the ride around town.After a brief talk about the SUV and the numbers, my husband and I decided that the Gray one was for me!Hubert was very accomodating, friendly and personable. He introduced us to Abul in Finance, and we got the ball rolling.And Thanks to Hubert, my SUV was ready to roll in less than an hour. I never imagined that I would be driving home a new car that evening!Thanks again Hubert for all of your help!

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Jvankruiningen

Mar 1, 2014

Excellent staff and completely satisfied with the overall experience. This is the 5th vehicle I have purchased and/or leased from All American Ford in Hackensack.

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satchmo141110

Mar 1, 2014

Brian Eschrich was great to work with. He was thorough, pleasant, and got us through the process in a timely manner. We thank him, and greatly appreciate his efficiency. Christopher(in finance) was also very pleasant and a whiz with the paper-work. Good service at All-American is why I'm a repeat buyer.

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panthermp

Feb 28, 2014

Was met at the door and offered immediate assistance. When it was determined the car I was interested in was located at the Paramus lot Kyle drove me over there to get it. He was polite, friendly and straightforward. He was knowledgeable in helping me complete the paperwork (it was my first time at a dealership). The finance manager Chris was also very nice, easy to talk to and most helpful in figuring out the best policy for me instead of just trying to sell me the most expensive option. I was very satisfied with my experience at All American and I would recommend the dealership and the personnel to anyone looking to buy a car. I will be going back there when the time comes.

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JakeSchunke79

Feb 28, 2014

I had a great experience with Rudy Porter last week when I purchased my Ford F150 pickup truck. He was very patient, offered lots of information that helped in making the decision regarding the truck. We took the truck on the highway and he explained all the details and then proceeded to tell us what the different options and packages were. He was very helpful throughout the whole process.

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Jlloyd01

Feb 28, 2014

Thanks Larry for giving us a great deal. It was a pleasure doing business with you. We'll be sure to come back on de this lease is up.

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WLloyd73

Feb 28, 2014

Larry was very professional, he was able to answer all of our questions. He got us what we feel was a great deal. I feel we were very lucky to have Larry as our sale consultant and I look forward to going back when my current jeep lease is over to purchase a ford f150 from Larry! Thank you for your help Larry!

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Frank1267

Feb 28, 2014

This is the first time I lease from this dealership. I have been leasing from Lincoln for 20 years, I wanted to stay with the ford family. I came to All American with low expectations of service. Carlos Marin proved me WRONG! He is a extremely knowledgeable sale rep. not pushy gave us amazing service found exactly what I wanted. My experience was nothing less then extraordinary. The I went over to Chris the finance rep. he was just as great not pushy in selling the additional services but I bought them gladly. Over all great experience, would definitely return to shop her and would truly recommend this dealership. Thank you.

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Ilenegrl

Feb 27, 2014

This is my third car from All American in Hackensack. Once again they didn't disappoint.Larry Rubin is my salesman and he and his team are the best.If you want to buy or lease a Ford, Larry is the man. I highly recommend Larry and All American Ford of Hackensack.

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thiswho

Feb 26, 2014

Visited this dealership AFTER visiting a dealership I was incredibly unhappy with. I called ahead to make sure the vehicle I was interested in was available, and it was. Walked into the dealership, and was impressed at how clean and organized the place looked. Was introduced to Brian, who gladly took me on a test drive. I loved the car, and decided it was the right one for me. After some negotiations, we got down to a price I was happy with and I signed the paperwork. Under a week later, I took delivery of the car and I could not be happier. No pressure anywhere in the buying process, and they agreed to swap out a piece of trim that was damaged on the car with no issues. I was given an IOU for the part, and it will be replaced when it comes in. I would ABSOLUTELY recommend this dealership & Brian E to family and friends. THANK YOU ALL AMERICAN FORD!!

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RTOD

Feb 26, 2014

I have leased 2 prior Ford Edges from All American Ford, each fully loaded with the 302 package, and each time Carlos has there to provide assistance. His knowledge and experience is unparalleled and today I returned and entered into a new lease for my 3rd Ford Edge. His knowledge is only surpassed with his professionalism, patience, and courtesy and HE is one of the reasons why I am a repeat customer of All American Ford. I highly recommend him to anyone looking for a new Ford.

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barahonar

Feb 26, 2014

I stumbled across Hackensack All American Ford through the internet hoping to leave with the car I have been wanting for quite sometime, the 2014 Taurus Ford. As soon as I walked in, I was greeted within seconds by Chris A, a sales consultant. He was very friendly and welcoming, as well as understanding. He never pressured me into any decisions or into any corner so-to-speak. He gave me all the time in the world to really think about the offer that was placed since this was my first bought car. It took me 2 days exactly to take the offer. Conversation is very nature with Chris, and he's very personable. I would definitely highly recommend Chris A. Although, on the day of leaving with my new car, it took several hours, but then again it was worth it since I got the car I wanted! Thank you All American Ford Hackensack!

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dev9

Feb 25, 2014

We could not have asked for a better experience with our saleman and the general manager. We received the best pricing by far and our saleman Rudy Porter went above and beyond to deliver our new vehicle when we wanted it, right after a blizzard. This is a well run customer friendly dealership, with a very involved owner. The quick delivery of our plates and the follow up with the dealership was second to none. We highly recommend All American Ford and we will be visiting them again when we are ready to purchase another vehicle. Kerri and Dan G.

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bseiffer

Feb 25, 2014

A few weeks ago I went into All American Ford to buy my second car this year. Ray was my salesman and the reason I keep going back to All American. I Traded in my 2013 Ford Escape for a new 2014 Ford Escape and after I blew a tire with less than 300 miles on the car Ray was more than willing to help me out. I will be going back when I need a new car next year. Thanks Ray!

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Courtneysdorian

Feb 25, 2014

Larry was absolutely amazing. He found the perfect car for me, worked with me when I was available, even came in on his day off to deliver my new truck! !!!

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coshea328

Feb 24, 2014

Car sales can be stressful but Jerry and Larry made it a real relaxing experience. They answered every question I had kindly. I definitely recommend All American Ford in Hackensack, the staff is amazing!

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ikelot

Feb 22, 2014

We had a wonderful experience purchasing the car - the sales people were courteous, patient, and very knowledgeable. They were very helpful in choosing the options and explaining the operation of the car. We would choose this dealership again.

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JGFD

Feb 22, 2014

Everyone at the dealership was very helpful and they had the car I wanted at the price I wanted. My overall experience was great from walking in to the delivery of the car.

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Isingjackson

Feb 22, 2014

My wife and I hadn't purchased a car since 2006. We didn't have a great experience then, and we were skeptical as we went into the dealership with a fair amount of trepidation. But the staff was super friendly and put us at ease from the moment we walked in. There was never a time when we felt pressured by a "hard sell". Billy sat down with us and slowly explained all of our options, broke down the payment options that were available to us and helped us to make safe, sound decision. We must have sat there for a couple hours, just getting all the details straight... But Billy was so patient in sharing what we needed to know until we got it! After test driving the first vehicle, we decided that we needed something different and without any hesitation, we ran the new numbers and started the process of getting into our Perfect Car!Joe and Billy went out of their way to make everything work out for us, and now our family is much safer in a brand new Ford EDGE. All American Ford made Believers out of my wife and I. The other great fact that did it for us, was the service that was available to us as customers. I'm almost looking forward to returning just for an oil change, as they really roll out the carpet! The car is perfect and our experience has put a smile on our face every time we get behind the wheel! We will Definitely be making the trip to Hackensack in the future!

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vrb2014

Feb 22, 2014

He was very courteous and accommodating. If you had any questions, he was very helpful and patient. Glad we got him as our salesperson, we're happy in our car purchase so far.

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chantefleming

Feb 22, 2014

When walking into All American Ford,I really did not know what i wanted. I walked in the doors to see smiling faces and hospitality. thank you Kyle you made my first experience a great one. For that thank you. Your new found friend Chan'te Fleming

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lmerlo

Feb 21, 2014

Larry was very patient and extrememly helpful in assisting us with our selection. I am extremely happy with our Edge and look forward to a long relationship with Larry and American Ford.

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aslo16

Feb 20, 2014

Wow!!! where do I begin.... I was greeted with a smile as soon as I entered the building by Kyle asking me if there was anything that he could help me with. I explained that I may be interested in getting a new SUV and that I was an 'early bird' lessee. He asked me all the relevant questions then took me on a mini tour when I saw the car I wanted. It was love at first sight. I was even more amazed at the effort he made to make the deal happen. It was challenging but he made it happen. I would reccomend my family and friends to this dealership and have them ask for Kyle Robinson. He is one of the few who has the patience to deal with them :).

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mazz35

Feb 20, 2014

Steve and Eddie made the entire experience very enjoyable. Both men worked very hard to help me and my wife to get the best car and deal possible. I would highly recommend both guys and the All American Ford in Hackensack to anyone looking to purchase a car

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jaalvarezjr

Feb 20, 2014

Larry and his finance team were an incomparable pleasure to work with. I am enjoying my new explorer as much as I enjoyed working with these folks.

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LaLaReyes

Feb 20, 2014

Larry Rubin was wonderful to me as always. Larry and his team worked very diligently to get me the best deal for my lease purchase. This is my second time leasing with him. Overall, the staff at All american are truly a great team.!!!Keep up the good Work All American Ford of Hackensack,NJ!!!!Love You Guys!!!Best,La'Keisha Reyes

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pellotd

Feb 19, 2014

The experience we had at All American Ford in Hackensack was above and beyond anything we ever expected. To be honest, we walked into the dealership not expecting to purchase a vehicle at all. However, the quality of customer service and fair pricing was so good that we wound up leaving with a vehicle that day. In fact, the experience was so memorable we wound up getting another vehicle from them two days later. In particular, Carlos our salesman, Joe the sales manager and Chris the finance manager were terrific. We were not pressured or constantly hassled. When we saw a vehicle we were interested in, we were free to try out all of the features. When we made the deal, we were given a hands-on tour of our new vehicle. By the end of our first purchase, we felt very well taken care of. It was due to their level of customer service that we decided to visit them again for our second vehicle. With that purchase, all we needed to do is call Carlos with our specifications, and within minutes he found the perfect vehicle to meet our needs and worked with Joe to get us a great deal. When it came to financing, Chris was incredibly easy to work with and made the whole process simple. Again, a shining example of the wonderful customer service we received.While shopping we spoke with other customers in the showroom, many of whom have purchased from All American Ford in the past.,and they all said the same thing - they keep going back there for the service.In short, without sounding like a commercial, the staff at All American Ford were amazing, and we would wholly recommend them to anyone looking for a new vehicle.

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puroping

Feb 18, 2014

I have been going to All American Ford of Hackensack for many years, I just leased my 5th car with them. My salesman is Carlos Marin. Carlos has always helps me attain the best deal possible. He goes that extra mile to ensure customer satisfaction. My experience has always been great they are a friendly first name basis dealer I feel that they really know their customers. I will continue to refer friends and family. See you in 2 years :)Blanca Vergel

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Jrohlfs23

Feb 17, 2014

Eddie and the staff were very helpful in the purchase of my new ford fusion. They worked quickly and diligently so I could receive my new car within a timely manner of signing the paperwork. I would definitely come back to purchase another vehicle here.

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ravin48

Feb 16, 2014

Eddie was extremely knowledgeable friendly and eager to do what was needed to help us get what we wanted. Very glad he was our aalws person.

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karenadey

Feb 14, 2014

We bought a Fiesta, and are very satisfied with Rudy as far as customer care. He was attentive and courteous. He made sure to explain to us all the numbers, so everything was transparent. We are highly satisfied with Rudy and would definitely recommend him to anyone wanting to purchase from this dealership.

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LuisSorto

Feb 14, 2014

Hi, my name is Luis Sorto and I have been a Ford customer for the past few years.My wife and I were at the dealer recently and are very pleased with the service and attention provided by Mr. Carlos Marin .He is a great salesman and person and we will recommend him to all our relatives and friends .Sincerely Luis and Teresa Sorto

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Tishy64

Feb 9, 2014

First time in this dealership. They were lowest on True Car. com Rudy was very nice. Down to earth and tried to get me as good a deal as possible.

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CMR60

Feb 9, 2014

I had the pleasure of working with Larry Rubin. He was not only very professional and knowledgable but he was also courteous and made the whole process easy and actually comfortable. He is now my salesperson for my future cars.I highly recommend All American Ford in Hackensack and make sure you deal with Larry Rubin.

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2760kjc

Feb 8, 2014

This is the second time I purchased a vehicle from Carlos. His knowledge of vehicles and options is exceptional. Makes the unpleasant task of buying car bearable. Will be back to see him after 3 year lease is up.

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PR61283

Feb 6, 2014

It was great to walk into a dealer where people is so attentive and genuinely want to help you. I was asked lots of questions to ensure all my needs were met. I am extremely satisfied with my purchase. Carlos did an awesome job showing the different features during my test drive. I will recommend this dealer and Carlos to my friends and family.

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lilmak1515

Feb 6, 2014

Had a great experience and have alreadly told 2 friends who are looking for new cars to come in. They gave me the best price on my trade in and a great price on my lease better than any other dealership. I had my new car within a day everyone was very nice and friendly. I love my new car, thank you I will definitely be back when my lease is up.

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cdashko

Feb 6, 2014

Two people I absolutely LOVE! Larry Rubin and Kenneth Whyte. Larry has helped us over the years for myself, and in the future with my husband and my daughter. I would NEVER do business with anyone else. He is like a good friend, always honest, sincere and understanding. NEVER pushy. Will do whatever he can to help you get the deal you need. Honestly I love him! Adorable! I always refer him to anyone I know that is looking for a car. Kenneth, whenever I need service I want Ken to help me. Always a great smile, positive attitude, friendly and adorable as well. Great experience overall! Definitely recommend. The Dashko's are a happy family with All American Ford!

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Windle7227

Feb 4, 2014

Larry was honest, and did not push me over my budget. I traded in a leased Explorer a few months early, and Larry made me an excellent deal to walk out with a 2014 model, while keeping some $$ in my pocket. He was also very responsive, and worked hard to drive his own team to meet my time and scheduling restrictions. I was impressed.

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Ginamarie1528

Feb 4, 2014

I had such a great experience at this dealership. Everyone was so friendly and knowledgable. Carlos was a pleasure to work with and I will definitely be back when my lease is up!

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KarenTopjian

Feb 3, 2014

We have purchased two cars through Larry Rubin and both experiences have been great! He is very knowledgeable, helpful, solution oriented and most courteous. Larry had to hunt for the car I wanted ... and he found it! I was really pleased that he didn't push me off to another car (color, model or accessories) to suit his convenience but worked to find my exact car. I really appreciate this kind of care and I am very pleased with my new Ford Edge. I am looking forward to driving the car and will certainly look to Larry for my future purchases.

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ardis828

Feb 3, 2014

Eddie Watson & Joe Fisher were great having to deal with my emotional baggage , they were both very patient and helped me get the car I wanted with the payments I wanted. will return and will let everybody I know looking for a car that ALL AMERICAN FORD in Hackensack is the place to go

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sammizrahy

Feb 3, 2014

Purchasing my 6th car from All American Ford was made quick, easy, and smooth once again by the fantastic service and friendliness of All American Ford. Brian is knowledgeable and honest throughout the entire process like always. Joe allowed the process to move even quicker and Chris had all the paperwork ready when I came to pick up the car. Would definitely recommend Brian and All American Ford if you want a quick and easy purchasing experience!

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paleral

Feb 2, 2014

Larry was straight to the point and made the experience simple and seemless, something as a salesman myself, I find very important. I will be recommending Larry and All American Ford to those of my friends looking to purchase or lease a new Ford vehicle. Thank you, Alan Paler

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jakemathews

Feb 2, 2014

Over the years, I and my family have purchased 8 vehicles from All American Ford in Hackensack. We have also recommended them to friends who have purchased vehicles from them as well. Please keep in mind that I have a Ford dealer that is less than 1 mile from my house but I choose to drive 30 miles (one way) to go to All American Ford. Larry Rubin has been our sales person for the last couple of purchases. He goes above and beyond to get you the car you want with the price tag that you want to go along with it. During this recent purchase, Larry did everything he could with the price then went to sales manager to see if there was anything else that can be done and they came back with a great deal. I highly recommend All American Ford and you have to ask for Larry Rubin because he will do everything in his power to take good care of you. See you in 3 years Larry!

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juderol106

Feb 2, 2014

I must say I've been to many dealerships and have not had a pleasant experience until I went to All American Ford. Brian is an excellent Sales rep. knows his business and never pushed me into something I didn't want. All he cared about is making me happy which was a surprise because most places just care about there sales and not the customer's situation or needs.. Brian made sure I was staying within my budget and that I got the perfect vehicle that I'd be happy with. My time was just as important as there's and I was not there for an entire day.. Not like the places I've been to in the past..Everyone was extremely happy to help me from the moment I walked in the door.. I would definitely go back for anything I need and feel confident that I will be treated with respect and fast service. With this said I highly recommend All American Ford..

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lvietri

Feb 1, 2014

This is the 4th car I've gotten from the sales manager Steve Plunkett and his team. They are outstanding. I used to shop for price, feature / function of other model cars but never again. Now I am in and out of the dealership in a couple of hours driving in my new car with exactly the deal I wanted. This time it was a 2014 Ford Escape Platinum. I've find Steve to be honest and trustful. Each time I've explained to him what I wanted to achieve, how much I wanted to spend .. on either a lease or purchase ... and he finds exactly what I want - at the price I want. I'm always feel I'm treated as their only customer. He knows I will buy a car if he puts the right deal on the table .. and he does it every time.My sales rep this time was Carlos Marin. He was very knowledgeable and great to deal with. He implemented the exact deal Steve and I made with not 1 change or issue. The finance team of Chris Ortiz and Arie Davis had all the paperwork put together in 30 minutes. The explained everything in an easy to understand manner. These folks make it so easy and comfortable getting a new car that I can't wait until 36 months are up on my lease so I can come and get another. If you want to get a car from a great dealership - without a "Hard Sell" - try All American Ford. Ask for Steve Plunkett ... he's the man !!!

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BeBe53

Feb 1, 2014

This is our 4th vehicle we have leased from All American Ford. Larry has been our salesman since our 1st lease in 2008.He is very professionalcourteous, friendly and a pleasure to work with. All & all we've been very pleased with All American Ford and especially with Larry who always gets us a great deal.

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Amendola13

Jan 31, 2014

I would like to say that my experience from start to finish was smooth as you can get. Lease renewal Manager Consultant Larry Rubin was our consultant that I dealt with purchasing a new car. Larry when out of his way to satisfy myself and my wife on what our needs where in purchasing an Explorer. I would like to commend his professionalism and politeness to myself and my wife. I will continue to recommend All American Ford to all my family and friends to purchase cars. And I will certainly encourage them to deal with Larry Rubin. Thank you Larry and the All American Ford family. See you in three years for our new truck. Sincerely Michael and Madlyn Amendola.

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richgelber

Jan 31, 2014

This is at least the tenth vehicle we have purchased at All American Ford and the sixth from Larry Rubin. Larry takes the hassle out of buying a car. The price, the inventory and the overall customer service makes All American Ford our first choice. All American should be very proud to have Larry on their staff. We never hesitate in referring Larry Rubin and this dealership.

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BJS20

Jan 31, 2014

I had great experience working with both Ray Ciampaglia and Chris Ortiz. Typically what most people view as a car salesmans image isnt a good one, and they are usually associated with a bad car buying experiences where the customer feels that the salesman is trying to get something over on them, and that they are being screwed (and not in a good way). The only way to improve this image of a salesman is to build a good reputation and image by managing the perception each customer has of the salesman by handling all situations honestly and professionally even when dealing with aggressive, non-cooperative demanding customers. I understand that everyone needs to make a living and being a salesman isnt the easiest of jobs, and every customer wants to feel that they are getting a good deal. I am pleased to give a positive review of Ray Ciampaglia, as I didnt feel he was trying to get one over on me. I was adamant with what I wanted, how much I wanted to pay, and when I wanted it, and Ray worked hard to deliver all to my expectation. I had a good experience with Chris Ortiz as well. Chris was professional, direct, and forthcoming and there were no surprises. I would recommend this dealership because of the experience I had with both Ray and Chris.BJS20

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aangulo7

Jan 29, 2014

During my recent visit to Ford, Larry helped me every step of the way. He did an excellent job explaining everything and was so patient. He did a great job following up with me as well. Larry's the best!

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rseitter

Jan 27, 2014

Great service. Larry is the only person my family and I deal with when we need a car or truck. Wouldn't think going anywhere else. Great experience .

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Dsodso

Jan 27, 2014

Mr. Rubin was extremely personable and made my experience at Ford a wonderful one. He knows his products and is very informative about the cars he is selling!

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Sw2731

Jan 27, 2014

HD was incredibly friendly, knowledgeable, and competent. He wasted no time and got me the best rate possible despite my bad credit. I'm confident that the reason I'm driving such an extraordinary car is because of how HD worked so hard on my behalf. I thank him for his attentiveness.-Sara

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kennedybus

Jan 24, 2014

Rudy was very attentive and patient. He made sure he understood what we wanted and did everything in his power to provide those wants. I would recommend Rudy and All American Ford in Hackensack.

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bergen1

Jan 24, 2014

I live in new York city was looking on Edmunds.com put in my information. I received a call from one of the nicest internet persons I have ever came across after hearing my problem ms vivan was so nice and very understanding, she gave me good advise, I am looking forward to doing business with her, all of you other dealers there look out when you see me coming. I will be doing straight to ms vivan zarate.hahahaha.Vivian see you and your boss in a few months.( you can only be as good as the boss you work for and you make him or her look really good)see you soon...ps have my keys ready >)Polly Bergen

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Yayita8

Jan 23, 2014

It was a pleasure to work with Carlos! He was very professional, knowledgeable and friendly. He explained everything thoroughly and answered all my questions patiently. My experience was stress & hassle free and Carlos gets all the credit for it. Everyone I had contact with was friendly and a delight to work with.

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zakj

Jan 22, 2014

Ruddy was very professional and relatable. His humor made the process much more effecient and effective. The staff was very friendly & i would recommend again. This was a great experience with a very good deal on the price. My husband and i are really excited.

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justwandaful

Jan 21, 2014

This is the second time I have come to this dealership to lease a vechicle. The atmosphere is always professional. Even while walking to the lounge I was asked if i needed something or needed help. Rudy was quite helpful, and professional. Although we were there for a while,we were able to return a leased vechicle and pick up a new one all on the same day. Can't beat that!

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mnique12

Jan 19, 2014

I went in to have my car appraised, a 2006 Pontiac G6 which was not in great condition.... everyone was extremely nice and friendly from the beginning and I walked out with a 2014 Ford Escape. It was a long process, but because it is a very comfortable atmosphere and everyone that works there and even the other customers there are very friendly and accommodating, it was well worth the wait. The sales and finance people go above and beyond to get you what you really want at the price you want it.

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sbranco

Jan 17, 2014

I purchased a used Ford vehicle from All American Ford. The sales person was knowledgeable and I had a good experience with him. I did have a problem with two of the rims on the vehicle and was put in touch with Mr. Vergopia. We communicated through e-mail and phone calls and he was nothing but helpful and understanding. When I went to the dealership and met Mr. Vergopia in person my experience was even better. He was very professional in every way and explained what was getting done to my vehicle. He spent alot of time with me and was concerned that the vehicle was repaired correctly. They assisted me with a problem with the SYNC system and even fixed a nail in my tire at no charge. This was a great experience for me knowing that All American Ford stands behind the vehicles they sell and have staff like Mr. Vergopia who make the entire experience all worth while. I will certainly return for another purchase and would recommend All American Ford to others.

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arielletreich

Jan 17, 2014

Great experience and price for my leased Ford Edge. Jamie Thalor of All American Ford in Old Bridge NJ was a pleasure to work with. Friendly & professional atmosphere. Definitely recommend and will be coming back after my lease is up!

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CaseyF21

Jan 17, 2014

Larry is the best in the business! I recommend him to anyone!!! He was professional and courteous! A very quick turn around time from walking in to leaving with the car. He will follow up with you a remain your single point of contact.

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JeanRN421

Jan 16, 2014

This dealership is full of very attentive, informed, professional individuals. From sales, to service, to the tech guy who explains all the buttons and gizmos in the car. They even emptied everything out of my trade-in car and place it neatly into my new vehicle prior to allowing me to take ownership! I have absolutely nothing bad to say about the experience . . . except for all that paperwork!

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jcwisse

Jan 16, 2014

I leased a new 2014 Ford Explorer Sport, and dealing with the sales team was great. What I like most is that the games you encounter at other dealerships were not played there (e.g., the ridiculous price quote and haggling game). My salesman was knowledgable about the products and very helpful throughout the process.

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PaulBellersen

Jan 16, 2014

My lease was up and my wife and I had purchased a vehicle the previous year from All American Ford, so we figured why not check it out for a new lease as well. Long story short, Rudy Porter helped me get the exact new vehicle I wanted to lease for the exact price I wanted it at, so there isn't much more positive things I can say than that. He was very helpful, right to the point, and got me what I wanted very quickly. As far as the dealership goes. It took them an extremely long time to process the new lease (5 hours) and it took them 4 hours to service our other vehicle as well (which was only getting an oil change). Rudy was really great helping us out with getting the vehicle we wanted. The rest of the day was kind of dragged out. Overall, a positive experience though.

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jcdiaz8413

Jan 14, 2014

HD at All American Ford went the mile for me for me. When the car wasn't ready they was able bring the car to home. When it comes pricing they really let you of all programs and rebates FORD has which gets in incorporated on the price. Also when it comes to pricing they really do try to work ones budget and they do not let real offer or deal walk out of there lot. Joe Fisher make sure to that. .

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Pepsi076

Jan 14, 2014

No hassle here! Brian Eschrich treated me like a human being, worked to the bone for me. Very professional! I drove there from brooklyn NY & I walked out of there 100% happy!! Thanks again Brian! See you in 3 years for my next Ford!!

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jlmoshier

Jan 11, 2014

Eddie was great to work with. I live in south jersey and all of my dealings with him was over the phone. Eddie made it very easy to purchase a car from 2 hours away. All the paperwork was ready for me when I got there to pick up my car. At the last minute I changed my mind which car I wanted to buy and this did not faze Eddie at all. It was a pleasure working with him.

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deepp

Jan 11, 2014

So it started with lots of research online for 2014 ford fusion in CT, asked for few quotes in 50 Miles radius to most of ford dealers. These guys are truecar dealer so you don't have to negotiate on a price. Arie is very professional, and honest about everything. He doesn't fake promise you about anything. They located exact configuration i wanted at other dealer and got the car in very little time. Arie is not afraid to give me discounted price in email and that did not change when i bought the car. Rudy is very friendly guy and that's how all sales person should be, He prepared all paper work before we entered in the dealership and we almost finished in an hour with everything, He is very good sales person. I recommend this dealership to everyone.Deep

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ChristalRad

Jan 11, 2014

I was called by Robert Price to discuss my lease ending in a few months. I was informed of a special going on to take away my last two payments and get me into a new vehicle. I went in the next day. Brian E was my salesman last time, as well as this time. He was able to get me into a 2014 Ford Escape, for exactly the price I was willing to pay per month! It was a great experience. I expected to pick up the vehicle on the Friday after Christmas. However, Brian called me on Christmas Eve, said Merry Christmas, come pick it up today! It was a great way to start my Holiday!

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jlgalgano

Jan 10, 2014

This is my second vehicle from All American Ford. Everything was hassle-free, the price was great and the staff was very friendly. I felt very little pressure or "gimmicky" antics. Jerry was straightforward and a pleasure to work with. I would continue to recommend All American Ford and go back for future cars.Jennifer D

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CarlosR2469

Jan 8, 2014

Larry Rubin was Great and very helpful in finding me what I wanted in my new car and also gave me a great Price that I was looking for.

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Taraconsidine1

Jan 8, 2014

I had a Costco auto program voucher for 200 dollars refused to take it. Stated only good on ford parts only I am wondering what parts did they install tell me they never heard of Costcoprogram stated how do they know if it was a real voucher accused me of trying to steal from them ask to speak to a manager was told he was in a meeting would have to wait A .long time to see him. sorry I brought the car from this dealership feel like I am going to have more problems in future

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allamericanford

Jan 8, 2014

Very friendly, efficient, and easy to work with. I have worked with Larry Rubin several times over the past few years, and i keep requesting to deal with him. High marks all around !

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kingst223

Jan 7, 2014

From the moment I walked in the door I was greeted with a smile and a hello from everyone I encountered. Chris Melendez came out and introduced me to my sales person Rudy Porter and from that point on Rudy went above and beyond to help me find a car that fit my budget, criteria and expectations. DRudy listened to me and understood exactly what I wanted in my new car. He went out into the cold and walked with me on two lots until we found a suitable car. He was courteous, patient, kind, very knowledgeable, very pleasant and it was a pleasure working with him. I would recommend him as well as the dealership to any and everyone I come into contact with that may or may not be looking to purchase a car. Great Job! Very Pleased!S. King

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sc101208

Jan 7, 2014

My Dad leased a Fusion SE from AAF in Hackensack. The staff couldnt have been nicer to deal with. We live on Long Island New York and the whole deal was done over the phone. When we arrived to take delivery on Saturday the car was waiting and all was good. Paperwork was fast and easy. I willk Reccomend AAF to all my family and friends. If they can make buying a cur over the phone hassle free for a 73 year old man, the experience in person must be even better.

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DaytonPierce

Jan 7, 2014

Rudy was very helpful and got me the car that I wanted, with the necessary features for a price that I found reasonable. He helped me get everything I wanted in obtaining my first lease. I would highly recommend this dealership for their quality assistance, especially Rudy. The only negative I had through this experience was the wait time while at the dealership. Obviously these ordeals take time, but on a few instances I found myself sitting for lengthy periods of time. Overall, extremely happy with my new Ford and highly recommend this dealership.

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Pumpkin930

Jan 6, 2014

I got my new, amazing Ford Escape Titanium at All American Ford. I will never car shop anywhere else. . I am extremely happy with my SUV! I was impressed with the friendly and fast service I received. My salesman Rudy Porter was outstanding. He helped me pick out the perfect vehicle at the right price. I would also like to thank the manager, Joe Fisher for making our experience special by treating us like family! I highly highly recommend All American Ford.

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MLGayoso

Jan 6, 2014

I've been leasing my car with All American Ford since 2000 and have dealt with Carlos Marin from the get go. He always delivers excellent customer service and great advice when it comes to the selection of my next vehicle. The Service Dept is also excellent, the staff is very friendly.

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Sally43

Jan 5, 2014

Very efficient salesman. He went out of his way With every detail. Pleasure to deal with! Rudy worked to give us a fair price and the whole experience was wonderful.

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pduhamel2

Jan 5, 2014

Brian and Joe treated us with great respect and attention during our purchasing time and also followed it up with calls and emails concerning any issues we may have in the future. During the sales process they made sure that all of our questions were answered thoroughly.

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tanyaann

Jan 4, 2014

Great salesman. No back and forth games. this is our 9 car with Carlos between family members and we have never been unsatisfied. keeps us coming back car after car.

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monib22

Jan 4, 2014

Great customer service, great price, friendly and knowledgeable staff. Carmen was very helpful, professional and serviceable. It was also great working with a female salesperson, which was a key element in our decision to purchase from this dealership.

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dugfam

Jan 3, 2014

Great experience at All American Ford. It was a pleasure working with Carlos Marin, his professionalism and advice were much appreciated. Customer service gets an A+ both in sales and service and I would highly recommend leasing or purchasing from this dealership.

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leetalb

Jan 2, 2014

Everyone was very welcoming and friendly. Michel was easy to reach and made sure everything was ready in time and that we were happy with the price. Overall, great service!

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Jlucci918

Jan 2, 2014

Larry was great with getting the deal that I was looking for. Made the process painless and I would be back again and would recommend to friends and family

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Rpenagos

Jan 2, 2014

Helpful and friendly. Experience was slow, but at no fault of Carmen's. Happy with our deal and experience. Will come back for next car.

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TinaGiliberti

Jan 2, 2014

Carmen Gordon sales consultant Very knowledgeable , customer oriented, excellent follow-up great personality, and Carmen did an excellent job and I will certainly recommend Carmen and All American of Hackensack as we have been customers for years. & TJ is fantastic sync specialist and very personable. Made learning the sync easy.

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carolyndelucca

Dec 31, 2013

Larry Rubin was very helpful in answering all my questions both at the dealership as well as over the phone. He helped narrow down and locate the car that I was looking for.

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TJW2

Dec 31, 2013

Jerry was very nice to deal with. He was friendly and professional and worked hard to get us the car we wanted. He went above and beyond for us.

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jor112

Dec 30, 2013

I WOULD RECOMEND CARLOS HE MADE THE TRIP WELL WORTH IT HE TOOK SOOO MUCH TIME TO EXPLAIN EVERYTHING TO ME ALWAYS ASKING IF I UNDERSTOOD EVERYTHING AS HE WENT ALONG EVEV TOOK ME TO THE BANK WHEN I WAS HAVING TROUBLE GETTING FUND FROM MY ACC I WOULD BE VERY VERY HAPPT TO RECOMEND HIM TO FRIEND WHO WILL BE LOOKING FOR THERE NEW CARS IN THE NEW YEAR

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jok1080

Dec 30, 2013

Speaking centricly, but probably not too far off most buyers in today's affordable car market, I was one tough sell: test driving and researching various vehicles, dealers, financing offers, manufacturers, warranties...and making ridiculous offers! After much consideration it was Carmen and the Team at All American Ford that delivered the best experience and the best value for my investment: a 2014 Ford Fusion Hybrid - the Top Ranked Hybrid Car in America.Thank you Carmen, Joe, Alex, Brian, and Others

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mpekosz1

Dec 30, 2013

This was the first experience that I have had buying a brand new car, and it was fantastic. The saleswoman, Carmen Gordon, was terrific and made us feel very comfortable throughout the process. They answered all of our questions and helped us out quite a bit with finding the perfect fit. Thank you for all of your help, and I totally recommend this dealership to anyone and everyone.

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Frdrash

Dec 30, 2013

Carlos Was very attentive to our needs while not being overly aggressive which is sometime the norm for a car salesman. He appeared to be honest with us and truly sincere. I would recommend him to my family and friends.

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MarvinDavis

Dec 30, 2013

Rudy and Joe was incredibly helpful throughout the entire purchasing process. Rudy was extremely patient and really took the time to go over all the features of the car, including asking about which of the features that were most important to me. He answered all our questions and made sure we didn't leave with any doubts.Rudy and Joe both showed professionalism!Thank you!

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Coachbarber

Dec 30, 2013

Rudy was awesome! He was very knowledgeable and helpful. He answered all our questions and made sure we didn't leave with any doubts. I had to leave early before I was able to get my vehicle sync ed and hooked up with Sirius and Rudy followed up to make sure I didn't forget to come back. Everyone at the dealership was very friendly and helpful. Being Canadian and a hockey player and coach I love the wall of hockey jerseys. Thank you Rudy and everyone!

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JimmyG83

Dec 30, 2013

This is my second vehicle i leased from all American ford in the past three years. It was recommended that i go see the sales associate Larry Rubin, and i am glad i did. I explained to him what i was looking for and he took the time to show me around and help me decide what i would and wouldn't like in the different packages that came in my new 2013 ford edge. and what made it even better was the fact that larry helped me get in the truck i wanted with the price range i was looking for and happy with.

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MicheleMartini1711

Dec 30, 2013

Larry was excellent to deal with! He explained everything to me and worked with me to make sure I got the best price. The dealership itself was also terrific. Everyone is so friendly and helpful.

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trey321

Dec 28, 2013

Overall very satisfactory experience buying a new F150. David and Mitchell did a great job to find the exact truck I wanted and getting me a great price on the new car and my trade. Thanks!

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Dannewyork1

Dec 28, 2013

Hassle free experience. We were in and out in just a few hours. Carlos and the rest if the staff were wonderful. Highly recommend this dealership!

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jcolavito2

Dec 28, 2013

I was in and out in one day returning my lease and getting a new one. This is second time I'm leasing from this dealer and will come back in 36 months for next. Kyle Robinson was outstanding. I got a great price. They will work with you here. Customer service is best I've experienced anywhere else.

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jrosner69

Dec 26, 2013

All American Ford dealership was hands down the best car shopping experience I've ever had. Terrific customer service, honored the price negotiated over the telephone/internet. Highly recommend the dealership.

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jennakoch

Dec 26, 2013

Dealer was extremely helpful and gave me a great price on the lease of my new Ford Escape. I thought the process would take a few days, but everything was taken care of in one afternoon.

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jimmyonastasi

Dec 25, 2013

had a very good at experience at all american and carlos worked with me to achieve my budget and the car i wanted. i would recommend all american

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officer120

Dec 24, 2013

21 Years of Buying Cars From All American Ford and fellow NJ PBA brother Jon Selman. Always the best price! Larry Rubin was our Salesman and he was great. Always had our intrest in mind, contacting me as soon as the vehicle we wanted was located and the deal was done that day! Great Job Larry!

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rschoen

Dec 24, 2013

Larry is the best sales person I have ever had the pleasure of meeting. He made the experience of buying a car very easy, and I would recommend him to everyone I know!

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ignadiaz96199

Dec 21, 2013

I spent a great deal searching for dealerships across the northeast and ALL AMERICAN FORD offered me the best price. Not only was the price important but my requests on the car specifics were handled efficiently. Rudolph Porter, the salesman that I got to work with was very friendly and he did his best to suit my needs. He shifted his schedule around to fit mine and tried to have a good base knowledge of the vehicle I wanted so that he could adequately answer my questions. I was contacted several times by the dealership as they were trying to make sure I had everything I needed even after the sale had been completed.The service was not so great.Dealership allowed temp plates on my car to expire.I would only recommend this location to someone that lives in NJ so they will be able to visit the dealership as necessary if problems arise

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Lwils

Dec 21, 2013

I contacted all anerican ford internet and was greeted by chris i had questions that he took the time to answer and set me up with billy f the truck guy we ironed out all the details over the phone billy made it so easy to buy my new truck when i picked up my truck i was greeted by billy and adam s went in to the finace office with chris h and everything was just like i was told im so happy if you are in the market go see billy f

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heiman

Dec 21, 2013

Rudy was very professional and complied with my requests. He was helpful in choosing the right car and getting a good price, color and options

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Seanf150fx4

Dec 19, 2013

I went to a few different Ford dealerships looking for a specific Ford F150 fx4. I called All American Ford of Hackensack several times spoke with Kyle Robinson he was very helpful. I went into the Dealership around 5 pm on a Thursday Evening met with Kyle we talked went over numbers back and forth for about 5 hours!! Hey I am Bargain Shopper I wanted the best deal All American Ford could offer me. Needless to say I purchased the truck and Kyle never lost his cool and worked with me the whole time I appreicate the excellent service he provided!! And I will most Definitely come back again and refer my family and friends to you guys!! Thanks Again S. Samuel (satisfied customer)

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MsLyoung

Dec 19, 2013

I just leased a new ford escape. Larry was with me the whole way. This is not the first time I have worked with Larry. He always makes sure to find the car I'm looking for and in a comfortable prices for me. He makes sure I am setup with everything I need and he makes the process a easy and quick one. Larry is like part of the family!

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lorray

Dec 19, 2013

Had a very good experience working with Carlos Marin. He helped get me into a new lease for the third time with All American Ford. I appreciated his honesty with getting me the best deal for my current situation. Would definitely recommend him to someone looking for a Ford.

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willyvarela

Dec 19, 2013

excellent customer service. The sales person was excellent. The finance was very excellent and quick service. The vehicle price was excellent. they gave me very good service.

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Jsab73

Dec 19, 2013

The dealership was great to work with especially Steve P and Carlos . The were very accomidating in the buying process. Would definitely recommend them to my friends. Great job thank guys. This is why I gave the rating I did!

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Hobfire21

Dec 18, 2013

It was my second time leasing with All American I have nothing but good things to say. Carlos Marin was excellent and we made a deal fast and easy. Will recommend both the dealership and Carlos to anyone!

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Darin3455

Dec 18, 2013

Ray was awesome. Great people skills and customer skills He worked hard to make me happy and get me in a truck I love.....best experience I had out of 6 dealerships!

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je111west

Dec 17, 2013

The staff at All American Ford made my purchase of a new 2014 vehicle a great experience. From my initial contact, through the sales process to the business manager the staff was professional, competent, and courteous.

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escape2012

Dec 17, 2013

Larry Rubin is a pleasure to work with. This is my 4th lease with Larry. He is pleasant and VERY knowledgeable. Makes the whole experience with the paperwork a breeze! I trust the brand of Ford and I trust Larry's expertise. He is top knotch!! He went over everything with me nice and slow to the paperwork and using the vehicle. To a woman, that means an awful lot. THANK YOU ALL AMERICAN and thumbs up for Larry Rubin!

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thekidwitjs

Dec 17, 2013

As a first time car buyer, I was very overwhelmed by the whole process. Rudy was more than willing to guide me through step by step to help determine which car was right for me and what I could afford in my price range. I would definitely recommend Rudy and All American Ford to anyone looking to purchase a vehicle in the future . I am so happy with my new purchase of the 2014 Ford Focus!!Thanks Again, Jennifer

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Jedi327

Dec 16, 2013

I had a fantastic experience with this dealership. The sales Consultant Rudolph Porter JR. was friendly and accommodating to my schedule as I first saw the car on Saturday the 14th of December and had to leave before finalizing the paperwork to avoid being later to work. When I returned on Monday the 16th Abdul Seedat the sales manager knew who I was and had all the paperwork ready by the time I got down to the dealership despite my never having spoken with him the day before. The car is in Great shape, the staff is amazingly helpful and friendly. I would and will recommend this dealer to anyone looking for a great car and even better service.

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dporter122

Dec 16, 2013

After several visits to dealerships I came to All American Ford and was assisted by Rudolph. I decided it was time to replace my car and I was looking for a hybrid vehicle. Rudolph was able to get me a very generous offer on my trade in vehicle. He was very knowledgeable about the vehicle I purchased and we were able to come to a very affordable price. I love my New Ford Fusion! I can honestly say that this was the best car buying experience I have ever had. I drove away truly feeling like I received excellent service through out the entire process. The entire All American dealership is a pleasure to be in. I would definitely recommend Rudolph to any one who is thinking about purchasing a vehicle.John Barry

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benher58

Dec 15, 2013

Purchased a Ford Fusion Titanium AWD. Only wanted this model car with the moonroof, so my dog could ride his head out the roof, but they only had models on the lot with the moonroof AND navigation system which added almost $800 to the cost. The owner authorized selling me the car on the lot at the same price as one with only the moonroof. A good deal. If you belong to consumer reports use their free car pricing service to get the cost at this dealer, which is the best I could find.

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pereze01

Dec 15, 2013

I want to thank David Finkel (Internet Sales Consultant) for not giving up on me and for his patience and for introducing me to Eddie Watson who made my purchase so easy and enjoyable; what a great person. I'm a happy and satisfied custumer and would recommend him to anyone close to me, that is looking into purchsing a car. Eddie is the MAN!!

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Quince

Dec 14, 2013

Carlos was a great sales person, he help me to find the right suv for my family, anybody who is looking to buy a ford i will recommend to go see carlos marin at all american ford , the best experience

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brendantyson

Dec 14, 2013

I was very pleased with the experience at All American Ford. I had visited several other dealerships and was given the stereotypical run around that is all to familiar with car dealerships( i.e. "This is my best offer", then five seconds later they lower it again). They got me the vehicle I wanted a fair price and i did t have haggle. They were courteous and even have someone dedicated to syncing your phones and explaining all the ins and out of the vehicle. I highly recommend buying a car from All American Ford.

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mack093

Dec 13, 2013

Carlos Marin had been my salesman for twelve years. Carlos always goes above and beyond to make sure all of my needs are met and my questions are answered. Carlos truly cares about the customer.

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sapgar

Dec 12, 2013

The team at All American made my car buying experience a pleasure. They were friendly, knowledgeable and committed to the customer. They understood my needs and identified the appropriate Explorer model for us. They showed genuine interest in walking me through the experience and were very patient with my questions.

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PaulSherman

Dec 12, 2013

Sales representatives put me at ease and worked with me on the price. Final negotiated price was in line with the average prices for that year, make, model, and mileage pre-owned vehicle according to Edmunds. All of my phone calls were answered or I received a call back in a timely manner. The follow up was excellent and each step of the buying process was followed up on to see if I was satisfied. I never felt like I was being ignored. The vehicle was prepped beautifully but left dealership without window washer nozzles working, only a single ignition key was provided and the keyless entry code was missing from the owner package in the glove box. Repair cost for nozzles: $70 at my local dealership and $75 for the extra key. I bought from out of state and the registration and plate process did not go smoothly. Overall the process was acceptable but could have been improved on by the vehicle washer nozzles being fully operational, an extra key provided and the keyless entry code in the owners package in the glove box. I would consider purchasing from this dealership again and I would recommend it to a friend but with conditions.

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adibabboud1

Dec 12, 2013

Larry is by far the best salesman I have ever had the pleasure to deal with. Never fails and always gives %110. I recommend him to anyone in the market for a new or used Ford. Larry, was attentive to what I was actually asking for. He was not just interested in making a quick sale.

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trongone

Dec 11, 2013

I was shopping for a new car and visited several different dealership. Before going I spoke on the phone with them and in formed them of the veh. i was looking for, advised them of the options i wanted in the veh. They were all as nice as they could have been telling me that they had the veh. i was looking for and they all gave me a great price. So the journey began and one after the other they were all the same you go in and they try to sell you another veh. not matching the price they told me over the phone. My last stop was All American ford in Hackensack NJ. As i was walking in, mind you a bit on the defenceive i was greeted by my sales person Jesus Marante. I told him that i spoke with Joe Fisher who was the gen. manager. To my surprise they had the veh. i was looking for inc. color and all the options we had discussed on the phone. Oh ya, one more thing the price he told me on the phone was the price i got in the dealer. Gave me good money for my trade and took the new car how. All in all it was a great buying experience. I would highly recommend this dealership Thank youEnrico Trongone

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sjohnson196

Dec 11, 2013

Mitchell was great. He was not your average salesman. He took the time to show me the vehicle and go over options and payments from top to bottom. Great place to buy a car from.

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allison4377

Dec 10, 2013

Eddie was great! Worked very hard to get the truck I wanted and at the right price. I would recommend him when visiting the dealership.

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cmonheit

Dec 10, 2013

Steve treated us as if we were him only customer. He is knowledgeable, caring and professional. We felt very comfortable working with him and confident we were getting excellent information, advice, direction and value. Tim Sweeney was assisting and was very bright, energetic, knowledgeable, attentive and polite. We were very pleased with the Steve and Tim. The closeout with finance was long and arduous. Despite the amazing speed in preparing all the forms etc., it was a grind. In conclusion we thank you, All American Ford!

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lutzfamx4

Dec 9, 2013

Our salesman Brian Estrich was very professional and went above and beyond helping us will all of my husband's 1000 questions & requirements in order for us to approve of the deal for our Ford Explorer. Brian and manager Joe Fischer made our experience with All American a very pleasurable one!

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mustak

Dec 7, 2013

Travis is best dealer, I have ever met. he is very kind and very careful. he considered my special situation and offered best deal. I am very happy with having business with him.

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drengk

Dec 7, 2013

This my second car leasing from All- American Ford, and I must say it was seemless. I have dealt with other dealerships but this one actually wants to try and help. They make you feel important and genuinely want to help you get the car or truck you want.

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Tyrrelld123

Dec 7, 2013

This was one of my best experiences so far with leasing a vehicle. Larry And Joe were Professional and exceeded my expectations. This has been the 4th car that I have purchased at All American Ford in Hackensack and I wouldn't consider buying from any other dealer. They really cater to their customers! Thanks again

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allison13

Dec 7, 2013

Larry was very knowledgeable. He answered all of my questions and found the best deal for me. He also followed up and I appreciated it.

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tashon89

Dec 4, 2013

Great customer service i love the car i almost purchased the ford focus but travis suggested me to ride in the ford fusion and i now have the 2014 ford fusion and i love it.

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agjr67

Dec 4, 2013

Adam and Larry worked very hard to locate my vehicle, which came from a dealer in Connecticut. They also secured the loan at a prime rate even though my credit was blemished

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koptyra

Dec 4, 2013

Great experience. I already new the vehicle (2014 Ford Explorer) I wanted and Larry Rubin made it happen with a great deal. I would highly recommend All American Ford in Hackensack and Larry Rubin to anyone in the market for a new Ford and a no hassle experience.

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Buddysrv33

Dec 3, 2013

Superb experience. I had already researched the vehicle I wanted ( 2014 Explorer ) and which package I was interested in. There was no pressure from my salesman. They were friendly, knowledgeable and committed to my satisfaction and getting me the best deal . Adam Selman and Larry Rubin were a pleasure to do business with. I would highly recommend All American Ford in Hackensack to anyone in the market for a new Ford and a no hassle experience. John

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fhoggard

Dec 3, 2013

Travis was great! He was able to get me a great deal on a car that I absolutely love. He didn't make us sit in the dealership for hours; he called us back when he knew he had the best deal and car for me, and I am very appreciative of that. I'll definitely visit again when my lease is up in 2 years.

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Knola4736

Dec 2, 2013

Travis is one of the most professional and knowledgeable sales consultant and is the reason that i come back to All American Ford to lease

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Babydriver72

Dec 2, 2013

This is my third vehicle I have leased with this dealership and my second one with Travis. He remembered me as soon as I came in the door and always friendly and helpful. I would recommend him to any of my friends and/or family.

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dashman20

Dec 2, 2013

Travis did a great job. He was very honest and he got me the best deal. I would definitely recommend family n friends to go see him. Thanks again

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gsvagirl

Dec 1, 2013

Eddie did an awesome job. Sat with me throughout the whole process of trading in my 2010 gmc terrain to leasing a 2014 Ford explorer. I would definitely reccomend him to buying or leasing vehicles from him.

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retcan418

Dec 1, 2013

I started reviewing Ford dealers on the internet.When I contacted All American Ford Via the internet I was corresponding with Vivian.I told her what I was interested in.She was very helpful.When I called I asked to speak with the general manager Joe Fisher.Joe immediately got on the phone.I am from Lond Island N.Y.I could have gone to many Ford dealers closer to my home,but they were not very responsive.After speaking with Joe I knew I had to make the trip there.He was very professional.He answered all of my questions without hesitation.I was very impressed with thay he handled himself.I was especialy impressed with his follow up.Needless to say I ended up leasing a 2013 Edge.Joe made it worth wile.All the staff at your dealership were very friendly and acomadating.ou couldn't ask for better..Koodos to Joe and staff.......Keep up the good work.I will be returning in the near future for another vehicle......

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sammizrahy

Nov 30, 2013

My 5th car from All American Ford and won't be my last. Brian was excellent as always and is my go to guy. All American Ford has the best prices and deals. They are extremely helpful and very patient. GO TO ALL AMERICAN FORD AND SEE BRIAN

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kodonne1

Nov 30, 2013

Eddie made me so confident with my first car purchase and was the best to work with! He worked hard to ensure a satisfied customer!

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saml52

Nov 30, 2013

This was my first time leasing a car. I was VERY happy with my overall experience. They took great care of me, and took the time to explain all of the features of the Ford Escape. This experience was easy and I would definitely recommend this dealership.

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Jsal022811

Nov 29, 2013

Thanks for giving a chance to start rebuilding my credit. Do to great customer service that I received, I will definitely be recommending people to Hubert and his team. They really worked hard and diligently to get me into a brand new vehicle that I wanted.

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Linobobby

Nov 28, 2013

Kyle , our salesman, was very polite with no pressure tactics, explained everything clearly, listened carefully to all our questions, got answers.and helped us get a fair price

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Lainy55

Nov 28, 2013

Had an awesome time purchasing the new 2014 ford fusion se. Eddie did a great job walking me through everything I need to know. I highly recommend him and the dealership!

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miorio

Nov 27, 2013

My husband and J had an excellent experience buying my 2014 Ford Focus. Carlos Marin was very knowledgeable, friendly, helpful and accommodating. He was not pushy, at all, which made the whole experience wonderful. He knew I was nervous driving the car and he was very patient and understanding. I originally went with the idea of buying a Focus Hatchback but Carlos also happened to show me the Focus Titanium Sedan which I fell in love with and wound up buying that day!I couldn't believe how easily, and quickly, I was able to look at, drive and buy a new car. I would recommend everyone to use All American Ford as a very good dealership and Carlos Marin as a wonderful salesman.

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KCMR

Nov 27, 2013

This was my first experience with All American Ford. The process of trading in my old vehicle and purchasing the new one was very smooth. Larry Rubin was our sales associate. He was excellent, answered all my questions and was very helpful. Helped me feel comfortable not pressured. I have and continue to recommend Larry Rubin at All American Ford to anyone looking for a vehicle.

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RobConte

Nov 27, 2013

I've been to a number of Ford Dealerships in NJ and I've always felt like I didn't get the best deal. When we met Larry Rubin, he just made us fell so comfortable and at ease. He just worked with our budget and didn't try to oversell us. All American and Larry treated us like we were their customer for years and we came out of the Dealership feeling like we received a deal from a friend. I will recommend All American and Larry to any of my friends who would like a Ford.

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jeffmcniece

Nov 26, 2013

I just took delivery of my new 2013 Ford F-150 Lariat from All American Ford in Hackensack NJ. My salesman Anthony Girratano was extremely acknowledgable in the F-150 product and knew exactly what I was looking for. I would definitely recommend this dealership to others in the future.

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F150NJNY

Nov 26, 2013

Overall excellent experience. Rudy was absolutely as professional as can be and made the buying experience smooth. I also worked with Anthony the sales manager who was not pushy and seemed to be on my side when coming to an agreement. Rudy made me feel that he was with me every step of the way and thoroughly walked us through the buying process. Both Rudy and Anthony listened to my wants and needs and looked through dozes of vehicles to make sure I left with the best vehicle for my family and I. Even after I left the dealer, Rudy made sure that I understood each and every function of the vehicle and called me a few days later to see if I had any questions or concerns. Overall, All American Ford has been the best dealership that I have worked with when purchasing or leasing a vehicle.

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Coastalpros

Nov 25, 2013

I was looking to purchase a new Platinum F350 pick up truck and was told about All American Ford from Costco. The price on a new truck was a great deal over the phone. I drove out to the dealership and met the internet sales manager and Steve Plunket. Both were very friendly and determined to see that my buying experience was pleasant and hassle free. I sat down with the salesman, Steve Martino, who I found to be truthful and straight forward. While dealing with Steve M. the other staff evaluated my trade. The initial offer on my trade was fair and Steve Plunket was determined to make a deal and enhanced the offer on my trade. The total deal was so good I signed right than. Even though the truck they wanted to sell me was not available, Steve M. worked very hard and located me another truck with all the options I wanted and KEPT the same great deal. I can't say enough good about what a pleasurable experience I had and special thanks to Steve Plunket. Most of all it is important that I mention something I saw at this dealership, While there, I saw how this dealership was committed to helping Military Service men and women. They took pride and compassion in assisting our Military, giving them the best possible service and helping the unexpectedly deployed with relieving them of an unnecessary financial burden of a vehicle payment; no matter what the Model. GREAT JOBTHANK YOU ALL AMERICAN

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JenBasilo

Nov 24, 2013

We worked with Carlos Marin who went above and beyond to help get our business. He was kind and respectful, I would recommend him to anyone!!! Alex the finance manager was great to work with also. Thank you to all (Steve - Sales Manager too) for helping us get a great car and a great deal.

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ttjbrooks

Nov 23, 2013

I loved the service that we got from Kyle Robinson. He was very patient, polite, curtious, and professional. This is the first time that we leased a vehical, and Kyle helped us through. We really appreciated his hard work and dedication that he gave us when we were there or on the phone. Im sure that many other salesman would have given up on us but kyle new what we needed and stuck in there with us. Most of the vehicals i have owned were ford. So, i wasnt leaving with anything else.In a few months we will be in for the second vehical and we will only deal with Kyle Robinson.

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Lindamama

Nov 23, 2013

I went to All American Ford (11/5/2013) because I was in a car accident & my car was totaled on Nov 3, 20113. I was forced to go car shopping. Yucky! I had been to several other dealerships & I was not impressed. There I was walking into the Ford Dealership with my husband, looking at all the cars & still not impressed. Then Mr. Rudolph (Rudy) Porter, Jr. came over & greeted us. My whole world changed. Here was a salesman interested in what I had to say. Rudy listened to what I wanted & needed. I explained my situation & in no time Rudy knew exactly what car would meet my needs & my pocketbook. Rudy worked with me every way & then some! He suggested I test drive the new Ford Escape. Rudy was 1000% correct. It had everything I wanted & needed & Rudy fought for me so I could afford it. Today I'm the proud owner of the 2014 Ford Escape. I have Rudy to thank for going above & beyond to help me. Rudy is a pure diamond to All American Ford Dealership in Hackensack, NJ. If you are looking for a car I highly recommend Mr. Rudolph Porter, Jr. You won't be sorry!

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Fran & Ira

Nov 21, 2013

We just leased our second vehicle from All American Ford, and I must say that the experience was even better than the first time. Our salesman H.H., and Adam Selman the sales manager were incredible. We were treated like family, and they made leasing our car a very enjoyable experience. They both were a pleasure to work with, and we fully intend to buy all of our vehicles from All American from now on. I would recommend our family, friends, and anyone looking to purchase or lease a vehicle to make their first stop All American Ford in Hackensack, N.J.

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eliamdur

Nov 21, 2013

The BEST as always!!! Larry has put me and my family in 4 cars. We are delighted and keep coming back. All-American Ford is a great dealership.

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knightcxvi

Nov 21, 2013

Brian was an excellent salesperson, very knowledgeable in the 2014 Ford Explorerer I purchased. He was fair and honest with the sales price of the vehicle. Overall good experience by the entire dealership.

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wolpert

Nov 20, 2013

I had called all over the tristate area looking for the specific model/options of vehicle we wanted, and All American Ford in Hackensack wound up having the best selection. When I came in, Brian Estrich helped us talk through exactly what we wanted and why we wanted it, then drove us out to a separate lot when the specific configuration wasn't at the main address. At their overflow lot they had a car with a few extras and after seeing the car in person we decided that wasn't quite the color combination we wanted. Rather than trying to talk us into something we weren't satisfied with, Brian did some more searching and actually wound up driving down to a different site to pick up the exact car we wanted. He was incredibly nice and didn't even comment on how we kept him almost an hour past closing wrapping everything up. He was very patient talking through the numbers and we wound up getting a better financing rate than our local credit union offered, on top of the regular rebates on the car. On the second visit we did all of the paperwork (the business manager Alex was great too) and drove home in a brand new Ford Escape at an excellent price both my wife and I were happy with. We had a great experience, all the fun of buying a fancy new car with no headaches worrying about the deal we got. I'd recommend Brian and All American Ford Hackensack to anyone looking for a great deal on a great car.

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IvetteVazquez

Nov 19, 2013

I Have purchased my cars from this dealer for many years and the experience gets better every time. I feel at home and am taken care of, the process is long but they make it easy. I returned my 2011 Ford Explorer ,and got the 2014 Ford Explorer Sport 4WD and I love it. It was really great to get a Ford that is just right not only for me but for my family too. It was a pleasure to work With Rudy he was easy going and patient with me and every thing I asked for. I also have to say that the reason I always come back to this dealership is because of Steve Plunkett he really is great. If you are shopping for a Ford or maybe not, you should consider going to ALL AMERICAN FORD OF HACKENSACK, NJ.

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prez616

Nov 19, 2013

Carlos is amazing and one of the best sales persons I have ever dealt with. This is the fourth vehicle I have had the pleasure of receiving through Carlos and keep going back simply because of his professionalism and expertise. I recommend everyone that talks about getting a new car to go to see Carlos !!!!

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Yourout7

Nov 17, 2013

Arie and Brian were excellent. Glad to have purchased my 2014 Explorer with them. Will recommend people to All American. Everything went very smoothly. Pleasure to deal with!

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King12345

Nov 14, 2013

Also the General Sale Manger Joe Fisher was great and Travis Roberson the two of them so fantastic me and my son felt at home

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jimbophoto

Nov 14, 2013

Carlos was great, very knowledgable. Received a good deal. Fast transaction. Highly recommended. I will send my friends to All American Ford when they are looking for their next vehicle.

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jayman38

Nov 14, 2013

I went to great lengths to try and trade my 2013 Ford Taurus and All American Ford was the only dealership to help. I had a great experience and would recommend them in the future. I worked with Romo and Mr. Porter, who were not only knowledgeable but took great strides to get me the deal I was looking for. I could have went to the Ford Dealership close to my home, but they couldn't touch the deal I received at All American Ford.

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johnsprings

Nov 13, 2013

Carlos was very friendly, professional and responsive to my needs. He followed up in a timely manor and was able to give me any information I asked for. I would recommend him as a salesman to anyone looking for a Ford.

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stephmcfadden

Nov 13, 2013

The process was very speedy and the sales crew very polite. Ray was professional and understood that i was under a time crunch. We love our new Explorer, no complaints!

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hylandthompson

Nov 12, 2013

We were turning in a lease and re-leasing a Ford Fusion. Carlos was very informative, helpful, and friendly. He answered all of our questions and did not pressure us into a lease that we did not want. We had a budget and Carlos was able to get us into a new lease within our budget and with all of the options that we wanted in the car. We will definitely be going back to Ford and working with Carlos.

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mferreras

Nov 12, 2013

Upon entering the dealership we were greeted by Kyle who welcomed us to the dealership with a warm smile. At first we had our guard up because we didn't know what to expect nor did we want to be taken advantage of. Kyle was patient and asked us a couple of questions to help us find a car that fit our lifestyle. Kyle helped us lease a brand new 2014 ford escape, we absolutely love it. I was very impressed by the serviced I received by Kyle and the staff. Thanks again

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DonnaRose37

Nov 12, 2013

I would recommend this dealership to everyone, they were so helpful, understanding, supportive, willing to do anything to help, and were not like your typical double talking salesmen, it was like buying a car from your friend. I will doing all my business with All American Ford from now on.

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abarckett108

Nov 11, 2013

Our experience at this dealership was exceptionally outstanding. From the sales person to the financing and the general manager all treated my wife and I with the utmost respect and professionalism. I would highly recommend this dealership to my friends and family.

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rramirez87

Nov 9, 2013

Larry is by far the best salesman i have ever had the pleasure to deal with. Never fails and always gives %110. I recommend him to any one in the market for a new or used Ford.

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Antonwhiteford

Nov 9, 2013

Larry and Chris were outstanding from start to finish. this is my second car form them and would come back for more...The Dealership was a pleasure to to work with, fast efficient, great prices, and employees.

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Alo42

Nov 9, 2013

This is my third year returning to All American Ford as well as to Lease Renewal Manager Larry Rubin. He has been very friendly and kind to both myself and my husband which is why we return to him. He has listened to what I am looking for and kept me around my price point. I do not feel that he is the classic "pushy car salesman" which again is why I return to him. The dealership is always clean and I have not had a problem with the service department, whether I came in for a simple oil change or issues with my Ford. On a side note, this dealership has also been kind to a volunteer organization I belong to where they have provided donations for promotional events to us. They are a business with ties to their community as well as neighboring ones. I would most definitely recommend Larry and this dealership.

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dramos0922

Nov 8, 2013

My first experience buying a vehicle at All American Ford in Hackensack, NJ and got to say it was a pleasure. Carlos Marin worked with us to help us find the best deal for the best price. TJ was also informative teaching us how the tech stuff works and synced our phones also told us different ways to use it. We like to thank Carlos for his help, kindness, patience and making our first experience a lot more comfortable than we anticipated. We would highly recommend this dealership Carlos and the whole staff are very helpful. Danny and Christine Ramos

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shoppamom

Nov 6, 2013

I have leased 3 SUV's from All American Ford and I have dealt with Larry Rubin for all three. This time around we purchased our new vehicle, a Ford Explorer from Larry. Larry is the most honest and helpful gentleman I have EVER met at a dealership. He did not push us into anything, we knew what we really wanted this time, but gave us options to choose from and was with us every step of the way. It is always a pleasure to deal with Larry, when its time to trade this one in, I know Larry will be as helpful as he was this time!!! He is truly the best....

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mikem228

Nov 6, 2013

mitchell goodson was very friendly,he presented himself concerned about my needs,was very patient and showed me numerous cars to choose from,he tried hard to get to the price i was looking for.joe fisher was also very friendly and worked with me to get near the price i wanted. highly recommend these 2 men, very pleasant experience.

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clbjrb

Oct 18, 2013

In the beginning, the saleman, Eddie was nice. They took a deposit of $100 from us because the color of car we wanted was at another place close by, and was promised the money back right away if we did not want that particular vehicle. That was on Sept. 20th, a Friday. We made tentative plans to be back that Monday to test drive the car with the color we wanted. On Saturday, I had a set back with injuries (am disabled) and called Eddie to let him know we would not be able to come in that Monday. Note: I called the very next day and did the right thing, instead of canceling out on Monday, the day we were supposed to meet with All-American Ford (which I could've done, but didn't!)My son was in a previous car accident and wasn't driving long distances (we are about 45-60 mins. away from the place) and I, of course, could not drive in my condition, so I asked Eddie to please make sure my refund went through as soon as possible. I also explained at that time that we decided it wasn't the right timing to get a car (with both my son and self not being able to drive much), but that I still wanted to look into a Ford that would fit our needs in the near future and would come back to All-American Ford. I am also a single parent and needed the money back that they took out of my account. From Sept. 21 until now, Oct. 18th, I have still not received the money back into my account! I have contacted the following people by either phone or email and NO ONE has followed through with returning MY money, not theirs, MY money. Eddie Watson; called a couple of times, he promised to see it through, never did -- Steve Plunket, Sales Mgr., emailed him and left a voicemail, no response -- Ms. Zarate & Arie Davis, Internet Sales Mgrs., spoke with both who assured me they would follow through with the refund, never did it, Arie called me 2 weeks into it and apologized, said he would make sure it gets done, haven't heard from him since (I left a couple of voicemails for him to get back to me within the past 2 weeks - this is now 4 weeks later) -- finally spoke to Joe Fisher, General Sales Mgr., yesterday who took down my debit card info., repeated it back to me and stated he would put the refund through personally and I would see it back in my account within 2 hours and if I didn't, to call and let him know. I gave it until the end of bank business day, did not see it and sent an email last night that I would be in touch this morning either way. When I called this morning, I was told he was off for the day! So, where is my bankcard/account information???? Out there somewhere where someone can steal it?? I then asked to speak to the Dealer President, Jon Selman and was told he was not in the building. ...of course. So, in all, I went from the salesperson to Sales Mgr., to Internet Sales Mgrs., to the GM and had to try the President to get this rectified after a month?!!!! If this is how they treat a single Mom, disabled, with a son who's been through a major car accident and has to replace their car, I wonder how they treat their own families!! Needless to say, very poor, disgusting business ethics. All-American Ford in Hackensack should be ashamed of themselves! And, I was nice enough to consider, when able, going back to them to do business in the beginning of all of this horrible experience. I will never give them my business and will let everyone I know what happened and that they cannot be trusted to do the right thing.

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HappyExplorer2014Customer

Oct 9, 2013

LARRY RUBIN WAS A PLEASURE TO WORK WITH! THE PROCESS OF LEASING OUR 2ND CAR THROUGH THIS DEALERSHIP WAS STRAIGHT FORWARD AND EASY. WE HIGHLY RECOMMEND ALL AMERICAN FORD OF HACKENSACK!

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Frank and Kathy I

Oct 5, 2013

I had a pleasant experience dealing with All American. From Adam to Kyle they took good care of me. I would recommend my friends to All American. Even the poor guy doing all the final paper work was very good.

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Arthur L. Bergman

Oct 4, 2013

There is something to say about first impressions. You may go into a Mercedes dealer and see crystal chandeliers and mirrored walls;, but often, the experience is that the pretense given is staged and you are forced to endure it if you want the that car. When walking into All American Ford, you are greeted as if you are Family and that your best interest and joy from the anticipation to the delivery of your car is enjoyment for them as well as you. Every detail is taken care of to completion. The car well the car is outstanding and that it could use more nooks and crannies for some small storage around the driver is the least. It practically drives it self. From smooth starts on the 2.0 Ecoboost, to the turning, braking and power it is a winner, I should know. It is my 2nd Fusion. I left Lexus. All I cans say is why pay more! All American was the most economical,no pressure, first honest price from ALL others in Bergen and Passaic. Why shop more. To the Selman family and its associates. Thank you. Cordially Arthur L. Bergman

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deb1010

Oct 1, 2013

This is the second time Im leasing a car Larry is a great salesman, he answered all my questions and worked a deal I am comfortable with Chris Ortiz did my finance reports, another good job....And the Sync guy, Mark was informative as well !!!I will deal with Ford when my lease is up again in 3 years and definitely with Larry!!!!

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WalterMatos

Sep 28, 2013

Rudy was very helpful, he took the time and effort to show us all the different colors available, which was a good thing, I had my mind set on one color until we saw it with our own eyes. That was a big plus in my book. So far, I'm happy with my choice to go with All American and thank you to Rudy once again.

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Graffix

Sep 21, 2013

You want the car shopping experience that is associated with car dealerships? If yes, then go here. You will leave drained and bruised by all the arm twisting they attempt to do. Worse car shopping experience I've had. Would not recommend this place to anyone. This guy didn't even have the common courtesy to say goodbye when we were leaving, he just got up and left to go talk with the people in the "pit".

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Melbings

Sep 19, 2013

Amazing amazing amazing!!! Great price - friendliness a+ overall experience a+ and most importantly left with the car I wanted!!! Job well done! Thanks guys! I will most definitely be back in 3 years!

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zidong

Sep 14, 2013

Bought my first car and it was a great experience. Ryal is very nice and professional and I would definitely recommend Ryal and this dealership.

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krissycupcakes81

Sep 13, 2013

After visiting another ford dealership and leaving feeling unhappy and abused by the staff, I turned to all American to see if I could truly afford a ford. Not only was I reassured that they would help me meet my needs and my financial needs but all American made my car purchasing dreams come true! I was able to get my boyfriend an amazing truck within our budget! Ryal was amazing showing me that I was able to afford the best and deserved to be treated like the best! Ryal made this so easy and simple! I will be going to all American from now on!

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terrybhenry

Sep 8, 2013

My experience with All American Ford was excellent from the moment I walked in the door until I drove off with my new 2014 Ford Fusion. Steve Martino is great guy, extremely knowledgeable and thorough. He went the extra mile in helping me, making sure I understood all the ins and out of the process and the MANY hi- tech features of the car. Simply put, first class business in a first class way. Kudus also go to Alex Smithlin in the Finance Department.

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Joe1500

Sep 8, 2013

Highly recommend this dealership for anyone who is looking to purchase a car. The salesman and sales manager was very courteous and extremely knowledgeable. All American Ford truly made this experience enjoyable and one that we will measure all others to.

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Bob0121us

Sep 6, 2013

I called before I went in to look at 4 different SUV's that I saw on their internet site and was told they had them all. When I arrived, they were all sold that morning, Really.... Before I could even see any of the SUV's, they spent 30 minutes filling out paperwork with me. The salesman admitted that when I called they checked the internet site, not an internal inventory, which they only update every couple of weeks.

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cagive

Sep 6, 2013

The pre-sales contact person was very respectiful in his contact. The salesman, Brian, was very helpful and willing to work with us. The finance manager, Chris, was efficient and helpful.

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kathy d

Sep 2, 2013

I have been a customer for many years now and will continue for many years to use this dealership.We went today to just look at something and of course we came home with the Fusion Titanium AWD. That is the top notch exceptional service you get at this dealership. Ray Rodriquez was our salesperson.. He was very professional and very educated on the Ford vehicles. The dealership was very busy but the buying process ran so smooth, they have a great system from start to finish. John and Steve the owners run a really professional dealership, they made sure we were completely satisfied with our purchase. The fact that you see the owners involved in all areas in the dealership explains their success. I don't know to many dealership were you actually see the owner. Will be back in 3 yrs..

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kathydee

Sep 2, 2013

This dealership is top notch.. Went to look and came home hours later with a car. The process from start to finish was exceptional. Ray my salesperson he was very knowledgeable of the Ford vehicles and Chris in finance was very nice also. I gave this dealership a 5 star rating because they run an extremely professional dealership . will not go anywhere else. Owners are hands on not hidden behind closed doors..

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VinCast

Aug 28, 2013

I was looking for a new car and I had few different brands in mind. One being the new Fusion, I went there and talked to Brian, he set up a test drive and the car was great. I wasn't looking purchase anything on the spot but he was able to get me the car, color, features and everything I wanted at the price that I couldn't say no to. Brian took care of everything in the process (updating insurance, registration, taking care of my balance on trade-in) and made the transition nice and smooth. I would definitely recommend if you're looking for a new car (or used) to stop by there and ask for Brian. He'll do whatever he can to get you everything you're looking for.

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Bob0121us

Aug 25, 2013

I called ahead and listed 4 vehicles from website and was told they had them. Went in and all were sold, really?? Salesman then admitted they check website not internal inventory and it takes a couple weeks for website to be updated. Big waste of my time.

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mortiz118

Aug 23, 2013

I want to first say Thank you to Sebastian for getting me to come in and introducing me to Ryal Rodriquez for some TLC. I decided to make my visit to ALL American Ford the last stop in my 2 week venture of visiting other Ford dealers in the northern Jersey area. I must say my experience at All American Ford was like no other. Ryal is a true professional. He took the time to understand my needs and was able to provide me with the exact car and deal I was in searching for. I plan to refer my family and friends to All American Ford / Ryal Rodriquez for their auto motor needs. Once again Thank you!!! I love my car and the price was right!

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Matt and Janet

Aug 22, 2013

The staff was very friendly and accommodating when my wife and I visited the showroom. Our salesman, Rudy Porter, put us at ease and didn't pressure us into buying anything. We actually didn't think we were going to purchase a car that night, but we ended up buying a 2014 Ford Focus at a very reasonable price. Shopping for a new car generally isn't easy, so we were very grateful that Rudy made us feel comfortable, without any phony and transparent sales pitches. I won't hesitate to recommend this dealership - and Rudy - to anyone looking to purchase a new car.

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MattandJanet

Aug 21, 2013

The staff was very friendly and accommodating when my wife and I visited the showroom. Our salesman, Rudy Porter, put us at ease and didn't pressure us into buying anything. We actually didn't think we were going to purchase a car that night, but we ended up buying a 2014 Ford Focus at a very reasonable price. Shopping for a new car generally isn't easy, so we were very grateful that Rudy made us feel comfortable, without any phony and transparent sales pitches. I won't hesitate to recommend this dealership - and Rudy - to anyone looking to purchase a new car.

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Inkam

Aug 19, 2013

Bad personality; he is not listening, if you ask question angry! I am no more go to this dealer buy car or service my car only about this person

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Jessica P.

Aug 17, 2013

This was my very first car buying experience. I was nervous about the whole process, until I walked into All American Ford of Hackensack. I went in on a Wednesday night inquiring about a purchase, and by Friday night I was driving off in my beautiful 2014 Ford Fiesta Titanium Hatch. From start to finish, Brian Eschrich was extremely friendly, informative, and helpful. He immediately put me at ease with his easy going personality, and answered every question I had in honest and insightful detail. Because the car was so new, it wasn't on hand at the Hackensack location. Brian went above and beyond to ensure that the car I desired to purchase was available to me as soon as possible. He made the car buying process not only stress-free but fun and incredibly easy. We then met with Chris Ortiz about my financing options. He, too answered every question with patience and helpful insight. He was patient when I would repeat the same questions, as I wanted to ensure I fully understood each step in the financing process, and did it all with a smile. He put me at ease. Prior to coming into Ford, I assumed going into a dealer I would feel pressured, and that it would be a long, drawn-out, and tedious process. At no point during this sale did I feel anything of the sort. It was as easy and fun as anyone could hope. Once Chris walked me through my options and the paperwork was signed, Brian took me out to my car! He took extra time out of his night (this was around 9:30 p.m. when all was said and done) and sat in the car with me to introduce me to all the amazing features of the car. I am so thankful for Brian and Chris and all others at All American who worked hard to get me into my new car. Their hard work, dedication, welcoming and considerate dispositions have made this experience an amazing one. I would HIGHLY recommend this dealership to any and all, and will be giving them Brian's card when I do so.

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Bill

Aug 16, 2013

My family was in the market for a new vehicle and went to All American Ford. We had a budget in mind as well as a make in model. Our sales consultant was Larry Rubin. Within 10 minutes of sharing our thoughts with him, he was laying out options, and narrowed down our search. We were shortly on a test drive in a 2013 Edge. Upon returning to the dealership, a contract was drawn up, and a deposit put down. That simple. No pressure or gimmicks. Larry was better then could have ever anticipated. he made it such an easy going experience, that my 1st call for our next purchase will be to him. All American will definitely be seeing us in the future! Lissette, Ava and Bill

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jbari10

Aug 15, 2013

I came to All American Ford in Hackensack, and Ryal in particular, off the referral of a friend. After working with him for just a day I realized that the sales experience you get with him is unlike that of other dealerships anywhere. His genuine level of honesty and professionalism is tangible and immediately apparent. His suggestions were out of true care for my driving experience, and he was not overly pushy about any of them. A down to earth guy, he's much less a "car salesman", and more of a sales professional than most of the typical car salesman you see today. Very happy with my experience, and even happier with the purchase. Would recommend him to anyone.

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Dave and Michele

Aug 14, 2013

My family has now leased 6 cars from All American in Hackensack. Five of those leases have been through Larry. Larry makes the whole process simple and easy with no pressure whatsoever. Each time we left the lot with our new vehicle, we felt that we received the best deal possible. Larry has our business for years to come.

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Evelino1

Aug 12, 2013

I always felt like everything was under control, and I was taken care of with ease. The time I spent there was minimal, and Ryal even stayed after hours to finish the documents of our purchase to avoid unnecessary visits.

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georgenyu

Aug 11, 2013

Visited All American Ford in Hackensack after receiving a great price quote from TrueCar. Brian and the sales team provided us with several options at price points that met our objectives. We were able to get the car we wanted and drive off the lot that day.

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Mike60nj

Aug 10, 2013

Ray got me exactly what I wanted for a price I expected. He worked quickly, was friendly and I was out of there with the car in a couple hours start to finish.Great Job Ryal.... Love the Edge!

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Smooy

Aug 7, 2013

All American Ford deserves a perfect score for doing everything that they can to help me make a purchase of the new ford focus. Our sales consultant Ryal Rodriguez helped us for as long as the dealership was open, and then went through the ford sync tutorial with us after the dealership was closed. All American Ford is a dealership that gets the job done no matter how long it takes.

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Barb774

Aug 6, 2013

Good experience especially with Jesus M. Knowledgable, personable and sincere.

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Taraconsidine1

Aug 6, 2013

Mr Rodriguez made the leasing process quick and price was competive with any other dealer .the trade in was fair and easy. The monthly payment was within my budget. If you are looking for a fast easy transaction than this is the dealership for you. Mr Rodriguez was professial and accommodating. The most important thing my wife loves her new car.

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Rich

Aug 3, 2013

Staff was attentive, knowledgable and friendly. Made my purchase easy. Joe and Jerry were awesome!

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Skip Briggs

Aug 1, 2013

Larry Rubin was the best! The whole dealership goes above and beyound to satisfy the customer.

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Kim Brancato

Jul 31, 2013

I brought my 2013 Ford Flex to All American Ford in Hackensack for a recall. They were able to schedule me right away. When I heard that my car was going to be there overnight, they were able to get me a loaner car. Even the guy who drove me to work and picked me up to get my loaner car was friendly. I think his name was Paul. I also got a chance to speak with Edward Vergopia, the service manager, he made sure my experience at All American Ford in Hackensack was a good one. They went above and beyond to make sure I had a great experience there. I will bring my car there again for service, they really go out of their way to make you happy. Thank you All American Ford!

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teresa1200

Jul 29, 2013

Eddie was very kind and professional, He made our experience there easy to buy our new ford 1014 truck. He was great, We now consider him our friend. This was our first time there at the Hackensack dealership and we are glad we came there, He made us very confortable.Alex the financial planner, was also great, he was very honest and upfront with our deal, He took the time to explain things and break them down so we understood exactly what we were getting into before signing any documents. We appreciate that.Eddie and Alex both were really cool, and we will reccommend this Ford Dealership to our friends and Family.Thanks to both of these gentlemen, we are happy with our purchase, hope to see them again.Sincerely Clark & Beverly Mckinney from the Bronx

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CRKP255

Jul 26, 2013

Just recently purchased my 8th vehicle in 13 years from All American Ford. Always a great experience dealing with this dealership. John Selman and his staff are top notch and second to none.

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Rmarsh143

Jul 25, 2013

Once again All American Ford has exceeded my expectations. I Just purchased my second car from them this year. I purchased a F350 super duty last month and the excellent sales staff of John Selman, Joe Fisher, Carlos and Chris Ortiz just put my wife in a new Ford Fusion. The stress free "NON" pushing environment of All American Ford has made me a returning customer and I will never buy a Ford from another dealership.

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kimbrancato

Jul 24, 2013

I brought my 2013 Ford Flex to All American Ford in Hackensack for a recall. They were able to schedule me right away. When I heard that my car was going to be there overnight, they were able to get me a loaner car. Even the guy who drove me to work and picked me up to get my loaner car was friendly. I think his name was Paul. I also got a chance to speak with Edward Vergopia, the service manager, he made sure my experience at All American Ford in Hackensack was a good one. They went above and beyond to make sure I had a great experience there. I will bring my car there again for service, they really go out of their way to make you happy. Thank you All American Ford!

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fnsmech

Jul 24, 2013

Went to All American Ford because I was referred to Larry Rubin & Joe Fisher by a close friend of mine who told me these men were the best in the business. I was looking for a 2013 Escape. Larry was very honest, personable and a true professional. This car being for my wife I wanted to be very cautious, Larry put me at ease right away. From very fair price negotiations to well over an hour just going through every function the SUV had AND making sure we understood them before we left the lot. Everyone at the dealership is very courteous. It's very comforting to know that Larry Rubin and Joe Fisher are men of their word. I'll be dealing with them exclusively in the future. f your looking for a great vehicle at a fair price, All American Ford is the way to go. Thank you Larry and Joe for your help and especially your professionalism in making my first new car purchase a great experience! Respectfully, Chris Haeberle

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camiloguzman01

Jul 24, 2013

Since the first day Mr. Rudolph Porter was very polite and helpful and explain to me all the options I have and work with me to make sure I was buying a car that satisfied all my needs and within my budget, he was always available to answer any questions or concerns I have, I'm very satisfied with his services.

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MicheleRosol

Jul 24, 2013

The lack of professionalism and customer service will prevent me and anyone that I speak to from buying from All American Ford in Hackensack. I put a deposit down on a Ford Fusion Hybrid on June 29th. I am still waiting for the refund. After thinking about it, I realized the payments were too high. When I called Steve Martino on July 1st and explained my situation, I asked him to see if there was a car without the Sport package, that I did not need. That should have brought the price down about $4,000, making it more affordable for me. He called back and told me there were none available. He came down a little bit in the price he quoted me for the Sport version. I said I would think about it. The following day I called and told him I was not interested. Then he offered to look for a non-sport version. Had he lied to me about checking previously? That is what it felt like. After a week, on July 8th I still had not received a credit for my deposit. I left a message and did not receive a call back. Two days later I contacted my credit card company to dispute the charge. I then received a call from Steve explaining that I had to come in to get my credit card scanned for the credit. On July 12th I went in. The person who processed the credits was gone for the day. He would take care of it and call me on Saturday. Saturday came and went -- no call, no credit. I called again (this is now becoming a part-time job for me) on July 19th. I was told the person was on vacation all week. Steve would check with him when he returned on Monday and call me back. Still waiting for the call and the credit. When the time comes for me to purchase a new vehicle, it will most certainly not be from All American Ford. I will make sure all my friends know that too.

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charlottebea

Jul 22, 2013

Went in to see pre-owned Honda. Steve was friendly and made me comfortable right away. Having never been car shopping before Steve was able to put me at ease over the whole process and was very well informed of auto, safety rating and trade in options. He help me get a safe reliable car for my family. :)

HC

Happy customer

Jul 19, 2013

I been dealing with all American ford for the past decade, from the minute I walk in the door they see to it that I am being helped. From Carlos to Devon to the John (boss). They see to it that I'm satisfied and drive off a happy customer!!!!

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nannie36

Jul 19, 2013

My husband and I initially went to the dealership for a used car we viewed online. However, upon our arrival the car could not be found. Eddie Watson was quick to find us a comparable car; we were impressed by the Ford Edge SEL he suggested. Eddie worked earnestly to accommodate our needs and financial budget. Mr. Watson had a demeanor that made us feel we were in good hands. With that said, we will be referring Mr. Watson to anyone looking for a vehicle and a peace of mind.

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2glor

Jul 18, 2013

I was very happy that the process of purchasing a new vehicle did not take all day. The sales consultant listen to me as to what I was looking for. He made offers that were excellent financially and though I was nervous about buying a new car , I quickly realized that I could afford to do so. He was patient and courteous throughout the whole process. I have not purchased a car in 15 years and All American Ford did a lot of the things I thought I would have to do such as deal with DMV. Besides the great service, I am a lifetime Ford customer, this is the 3rd Ford vehicle I have owned.

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Eileen

Jul 17, 2013

I recently leased a Ford Edge from All American - Hackensack, From my first step in the door until I drove the car away the very next day, the experience was nothing short of perfect! Joe greeted me and put me in the very capable hands of Billy who helped me figure out what I wanted and did not push me in any way. Alex and Chris were great in helping with my financing and Anthony followed up to make sure I was happy. TJ then came out to the car and gave me a lesson on all the awesome features. John the owner was hands on as well making sure that all went smoothly, I have never experienced this level of customer service anywhere. I love my new car and would never buy a car anywhere else. I have recommended All American Ford to my friends and family!

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Michalbrezina

Jul 17, 2013

The dealership and its employees were extremely helpful and driven to help us find the right car. Any questions we had and as many times as we called they were also so nice and eager to help. They took care of a lot of the work, and really made it easy! I wouldn't go anywhere else! They make you feel like family.

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pat

Jul 13, 2013

excellent service there, mike our salesman made sure everything went smooth , we got the car we wanted with no added sales pressure

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Jillianlandau

Jul 12, 2013

Larry, was attentive what i was actually asking for. He was not just interested in making a quick sale. This is my first car I have ever bought and he make the experience enjoyable. He was not pushy and did not make me uncomfortable. I would highly recommend if your going to go a Ford deal see Larry Rubin.

AA

All American Fan

Jul 11, 2013

From the first second in the door, both me and my girlfriend had an AWESOME experience. From Billy our sales rep to Joe, Anthony, and Alex, we were treated like old friends, and given a very fair price and deal and they were able to get a lease and a purchase in the same day. John you have a fine team here. Two other dealers couldn't find me what I was looking for and in minutes, the entire All American team found me EXACTLY what I wanted and i bought it on the same day. We can't say enough about how well we were treated both before, during and sometimes the most important, after the sale. I have already told multiple friends and family how great and easy of an experience we had. Thank you top to bottom to the All American team.

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jfiore921

Jul 11, 2013

Excellent experience, low pressure, very helpful and knowledgeable, good selection, when i became ill and could not pick up the car right away they accommodated me no problem.

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dmaceri

Jul 7, 2013

My overall experience was great. From the time I walked in to when I left with my new car. Julian was great he worked with me to find the right car and the right price. I would reccomend Julian to anybody that is looking for a car.

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Pete and Linda Wayne

Jul 6, 2013

Our recent experience buying our new Edge at All American in Hackensack was a terrific experience. Joe, the General Manager and Larry our salesman couldn't be nicer or more helpful. They truly went above and beyond to make sure we were satisfied. It was an extremely hot day and yet Larry took us out to test drive both the Edge and the Escape so that we were sure which one we would ultimately choose. We have recommended All American in the past, and we would certainly recommend them again. Both Joe and Larry made sure we knew that we could call on them at anytime if we had a problem or needed help with anything. Great experience!

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firemanpete

Jul 6, 2013

We just purchased a 2013 Edge at All American Ford in Hackensack. Our experience from the time we entered until the time we left was terrific. We first saw Joe, the General Manager, and then Larry, our salesman. Both were so friendly and helpful. Larry spent so much time with us since we didn't really know what model car we really wanted. We test drove both the Edge and the Escape and he was so patient and knowledgeable about both cars. We ultimately went with the Edge. He gave us so many tips and information that really helped us to decide which was best for us. Both Joe and Larry have such upbeat personalities that it was a pleasure to deal with both of them. Larry has followed up already to make sure all is well and to see if we have any questions or problems. We appreciated all the time he gave to us.

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me05874

Jul 5, 2013

My experience with All American Ford was great. My husband & I went in with intentions of just finding some information out in regards to trading our current vehicle (Ford Fusion) for an Edge. Our sales rep was Carlos Marin, he very helpful and listened to what we wanted & needed. The staff was great and really worked with us. They were so great with us that we ended up trading in our Fusion and went home that same evening with a new Edge. While we waited to finalize everything they offered us water and also had their tech person sit with us in the Edge and demonstrate all the wonderful features the car came with like the SYNC. They even advised me that if I needed help with the SYNC or any of the other car features that I could just give them a call and come in. The staff there is very nice and that made for a quick and easy process. I would definitely recommend this Ford dealership to friends & family. We walked out of there very happy.

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Dpas107044

Jul 4, 2013

I have bought many cars from this dealership they've always been very good with pricing very accommodating treated me very well. The salesman was very personable and knowledgeable. One of the best salesman I've seen.

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Rmarsh143

Jul 2, 2013

All American Ford of Hackensack is by far the most friendly car dealership you will ever experience. Today day I just bought my fifth car from them. Steve Plunket, Joe Fisher and Steve Martino treated me like family I would like to thank them for a stress free auto buying experience.

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Cheryljune

Jul 1, 2013

Julian Santiago is a really good guy and not "typical" of car salesmen, so appreciated his attitude and customer service. He went out of his way to be helpful and answered all my questions.

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kanaplue

Jun 29, 2013

Chris was an excellent sales person. The quality of service was great and everything was delivered as promised. I would DEFINITELY recommend Chris (and the dealership) to anyone in the market for a new car. Thank you again for all of your help!

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fhweinberg

Jun 29, 2013

Steve, Julian and Chris treated me with the utmost kindness and respect during my entire shopping and lease experience. It was 5 stars all the way!

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Michelleablg

Jun 25, 2013

These guys only want your money and do not stand behind their product. They lie to you face and put you and your family at risk by not performing the service safely and accurately. Watch out and beware!! Several of my close friends have had problems with them.

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jkel

Jun 23, 2013

We were very satisfied with the customer service and sales. It was unlike any other car purchasing experience I have had in the past. Brian and Joe were able to accommodate our needs and budget and we drove off with exactly what we wanted. HIGHLY recommend All American!! Will certainly return, time and time again.

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anetakopec

Jun 23, 2013

We were really satisfied with sales personnel and whole buying process. We got 2013 Ford Escape and we are really happy from it. Definitly would recommend it.

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swtheart119

Jun 23, 2013

We were very satisfied with the customer service and sales. Unlike any other car purchasing experience I have had in the past. Brian and Joe were able to accommodate our needs and budget and we drove off with exactly what we wanted. HIGHLY recommend All American!! Will certainly return, time and time again.

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ClintSobratti

Jun 22, 2013

Mr.Eddie Watson was my Sales Consultant he was very helpful, courteous and patient. He made us feel welcome and he worked with us when we explain our situation. At no time we felt pressured by him, he took his time to explain how they can help us get the lowest rate as possible. We were very relaxed in his company and satisfied with the new car we purchase. I would surely recommend my family and friends to All American Ford and have them ask for Mr. Eddie Watson to be their Sales Consultant.

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tylerfrisch

Jun 18, 2013

Though they close at 6 I arrived at 5:45, and they stayed open to assure that I had an excellent chance to get to know the car before closing.

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Mjdubis

Jun 18, 2013

Great service , very accommodating personalized service large selection , Julian took good care of us and got us exactly what we wanted , everyone at the dealership was very friendly

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MhmMhmGood

Jun 17, 2013

Eddie was one of the best sales consultants I have ever dealt with, he displayed all the characteristics I like to see. He was persistent to get us just the right car at just the right price. This is the only time I didn't mind being at a dealership for so long, Eddie didn't let us walk away until we were happy with the car and price we wanted. He was also one of the nicest guys I have ever dealt with too, very polite as well. He was just an all around good guy. We may have given him a hard time a couple times but he didn't just let us leave he worked for our business. In short, Eddie is the man.

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MhmMhmGood

Jun 17, 2013

Eddie was one of the best sales consultants I have ever dealt with, he displayed all the characteristics I like to see. He was persistent to get us just the right car at just the right price. This is the only time I didn't mind being at a dealership for so long, Eddie didn't let us walk away until we were happy with the car and price we wanted. He was also one of the nicest guys I have ever dealt with too, very polite as well. He was just an all around good guy. We may have given him a hard time a couple times but he didn't just let us leave he worked for our business. In short, Eddie is the man.

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Lzuniga0620

Jun 17, 2013

Megan was great she took the time to explain everything to me. Eddie Watson also made my purchase seamless. I would absolutely recommend Megan and Eddie any day. Thank you to both of them

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tjsmets

Jun 15, 2013

I had a extremely bad experience at George Wall Ford by were I live. Waited three months for a car and they gave me every excuse plus a attitude. After I canceled my order I went 50 milesto All American Ford . It was worth the trip.They were able to get me the car i wanted with more options at a lower price then the previous dealer ship Everyone was extremely pleasant and helpful. The finance dept found me a incredible rate and the salesman ( brian e) was a pleasure to deal with. He was extremely knowledgeable. Just when i thought they couldnt do anymore for me they offered to do a 100 mile round trip ride to come to get me to pick up my car. I want to say thankyou and that I will be traveling far from home the next time I need a vehicle

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Kayla

Jun 14, 2013

The All American Ford dealership was a clean place with respectful and honorable people. They answered all question clearly and descriptive. The man we talked to was helpful, sincere, and he was honest. He cared about what we liked and he was very cooperative. Everyone else in the store was also kind, helpful, and they greeted us as we walked in. I would definitely suggest this dealership to people who are looking for a new car.

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tjsmets

Jun 14, 2013

I had a extremely bad experience at George Wall Ford by were I live. Waited three months for a car and they gave me every excuse plus a attitude. After I canceled my order I went 50 milesto All American Ford . It was worth the trip.They were able to get me the car i wanted with more options at a lower price then the previous dealer ship Everyone was extremely pleasant and helpful. The finance dept found me a incredible rate and the salesman ( brian e) was a pleasure to deal with. He was extremely knowledgeable. Just when i thought they couldnt do anymore for me they offered to do a 100 mile round trip ride to come to get me to pick up my car. I want to say thankyou and that I will be traveling far from home the next time I need a vehicle

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vickikelly

Jun 11, 2013

Julian was very extremely knowledgable and we were very happy with the service we received from him and the All American Ford team. He even drove the car to my home.

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Bernie517

Jun 8, 2013

Larry's knowledge and professionalism is one of the biggest reasons why I return to All American Ford to lease or purchase vehicles. He once again made my transition into a new vehicle very easy. After discussing my options and making my desicion he took over and made the process very smooth. He explained my options clearly and made sure I understood all of the new vehicles functions before I left. He also followed up with me and made sure everything with thew vehicle was to my satifaction. Thnaks Larry, I'll be back.

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JoeC515

Jun 7, 2013

After my parents got 2 new cars from Larry Rubin of All American Ford in Hackensack late last year I decided to go look at a new vehicle for myself because they were very happy with his service. Larry was honest and extremely helpful and I walked away with a new truck and satisfied. I would recommend him to anyone.

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johnsl

Jun 3, 2013

Eddie Watson was very helpful in getting me the car I wanted. He was very friendly and knowledgeable.I would definitely recommend All American Ford and Eddie Watson!I love my 2012 Ford Fusion SEL.

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mzglynis

May 30, 2013

Chris was very helpful and patient. The finance chris was very nice and gave me all the information needed. Even the return lease guy was nice. I come to this location because everyone who works for this dealership is warm and friendly

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dychang1

May 29, 2013

As a recent college graduate, I was in need for a car for my career. I was looking for a dealer that could satisfy my needs. And All American Ford just did what I wanted. A great service and a great hospitality. In economy like this, it is very difficult to be able to afford good cars at reasonable prices. However, All American Ford offers variety of selections to choose from and the prices that are listed are what you pay at the dealership. No gimmicks and scam. Don't worry about them. It is one of those dealers that treats you like a family member. From All American Ford, I have purchased 2011 Ford Explorer and I am very happy with my decision. Eddie was the salesman who helped me through from beginning to the end, and I can't thank him enough for his service. If you are a lost customer in the process of searching for a great dealership or have been scammed, go to All American Ford. They are really out there to help YOU.

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dmatassa124

May 26, 2013

Larry Rubin did a great job getting us into the car we wanted at teh price we wanted!! Second vehicle we have purchased from him and will definitely go back.

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wtomp1778

May 22, 2013

My wife and i got a new explorer on 5-21-13,and Larry Rubin was exceptional as he got us through the process of paperwork and answered our questions and gave us insight on the vehicle.He made sure we got what we needed and did not push us on something we did not need,he understood what we wanted and work hard to get it for us.The dealer should be happy to have him. Walter & Susan Tompkins

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JerryVid

May 21, 2013

Very helpful and polite. Worked with me until I received price I could afford. I was able with Chris's help to transact purchase in one visit.

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Leeg1722

May 20, 2013

My lease was up and it was time to get a new car. I was very specific in what I wanted. My first priority was safety for my family and the rear inflatable seat belts was a must. I had a list of other options that I wanted included in the car and John and Carlos found the SUV that I wanted with a few added extra perks. They were diligently working for me to find a vehicle that was to my liking. Knowing my time is limited, Carlos made sure it was best utilized when I picked up my vehicle. While TJ, the sync specialist, showed me how to use all the electronics in my car, Carlos got most of the paperwork done. TJ was incredibly patient and informative. Not only did he answer all of my questions, but also those of my daughter. Next, we were introduced to Alex who helped me finish the final paperwork so I could officially take the car home. He made everything quick and easy, and was very pleasant to deal with. Before leaving Carlos told me if I have any questions about the vehicle at any time just to call. As a matter a fact, Carlos called me three days after I received the car to make sure I was happy with it and to see if I had any questions. I had a very good experience dealing with the owner and staff at All American Ford in Hackensack. I would recommend this dealership to anyone who intends to buy a Ford!

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jlevitt5

May 18, 2013

This is the second time I have had a great experience with All American Ford in Hackensack, Nj and this is my second lease. In both cases I have had Mr. Carlos Marin as my Sales Person. Mr. Marin is very professional and works very closely with this customer. He was able to access my needs and obtain the best deal possible. He went beyond what I expected.This was my first meeting with Mr. Fisher. He was very friendly and professional. He was able to help secure the needed financial information which enabled me and Mr. Marin to complete our deal.As I stated this was my second lease with All American Ford and it won't be my last.

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spencer4724

May 16, 2013

I will only give a rating when the service is exceptional and Larry Rubin certainly qualifies. He was a great, friendly knowledgeable person who I would do business with again!

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atodorov

May 12, 2013

My wife and I just got our second Edge with All American Ford and we are extremely satisfied. Ford does indeed make great cars, theres no doubt about that, but what has made our experiences that much more memorable and pleasant is the professionalism and courtesy of Mr. Larry Rubin. Larry is very knowledgeable and patiently explained to my wife and I all the details in the different packages and helped us choose the best car for our needs. It was past 9 pm by the time we finished but we never felt pressured and Larrys main concern was that we feel comfortable with the car and the deal we were getting into. In fact, he helped us get a better car than the one we were hoping to get! I will strongly recommend Larry and All American to anyone who is in the market for a new car.

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BellaChloeMadison

May 11, 2013

I currently leased a 2011 Ford Explorer from All American Ford, the lease will be expiring soon so it was time to start looking for my replacement and the first person I contacted was Larry Rubin who has been my sales associate for at least 3 of my many leases with All American. Honestly, I been leasing for about 15 years and my husband and I have only leased from All American and Larry. We find his honesty and expertise refreshing. He will always go above and beyond to make you happy and he always does. Needless to say I picked up my new 2013 Ford Escape yesterday and I cannot stop driving. I love it. Thank you Larry without you it wouldn't have been possible. I also want to say thank you to my SYNC friend, Daniel who was so awesome and fun to deal with. He was sooo thorough in explaining the in's and outs of my high tech turbo car that I didn't even have a question to ask. I wouldn't go anywhere else and I highly recommend these two gentlemen for your driving needs.

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JaeCass

May 10, 2013

I found this dealership through my credit union. After going to a few other dealerships, i decided to take a chance on this one. I already knew what type of car I wanted and I knew how car salesmen can be so i wanted to be prepared. When i went to All American Ford, I met Rudolph Porter and I told him I wanted a Ford Edge. He showed me a few and i found two that i liked. He was very friendly, he wasn't pushy, and he was very professional. He was also very detailed about the type of vehicle i wanted. He tried to find the right car for me that was in my price range and he wanted to make sure i was comfortable about the selection i was making. He answered every question I asked and he was very honest with me. If he didnt know the answer to my question, he would get a clearance from someone else. I was surprised when he told me he was new to All American Ford, only being there for about 2 or 3 months. He seemed like a seasoned salesman. Overall, i finally made my choice, and i am VERY pleased. Mr. Porter and also Alex S made this experience a great one. I have no complaints so far and i would recommend this dealership.

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wally222

May 6, 2013

I have purchased many cars at All Am. Carlos Marin handled the last four. He is honest and patient. he spells it all out in a clear ,down to earth manner. No tricks, no pressure and he worked with me for 3 diff quotes this time on diff models.Then upon delivery he went over all the gizmos,gadgets and operating procedures in the new car. A great salesman anda gentileman.

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bobedge13

May 5, 2013

Travis was very good!!!! I was unsure about which model I wanted at first ...I started leaning toward an Escape but Travis patiently and pleasantly walked me through every detail ....at th end I felt so comfortable with Ford products that I selected a higher range vehicule ....Travis convinced me to buy an Edge Limited 2013......and I am enjoying it....thanks Travis ! your favorite customers Robert and Carline

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derb52362

May 4, 2013

My husband and I have had a rough couple of years financially, with multiple layoffs in his job as a union plumber, the loss of my job, and a medical emergency that finally pushed us into bankruptcy. Throughout, we managed to continue making our mortgage payments and car payments, and continued after the discharge. Unfortunately, our attorney did not reaffirm our car loans as we requested, and we found out that our on-time payments were not being reported to credit agencies to help us rebuild our credit. I had visited multiple dealers, including the one we've bought or leased our last three vehicles at, to try to get a smaller, more affordable vehicle, better on gas, and at a lower lease payment while payments would be reported to the credit agencies. Some, especially my long-term Toyota dealer, were downright rude to me, some were just sorry that with my poor credit, they couldn't get me to a payment I could afford. When I walked into All American, they directed me to Ansoni, who at first, came to the same conclusion as all the rest of the dealers had, they couldn't do what I really wanted. But he was kind and did not treat me like a dirtbag because I had been down on my financial luck. I appreciated the time he took, and that he did not get an attitude with me. I left feeling defeated but hopeful that by saving up some more $$ for a downpayment, I might be able to do it a couple months down the road. In the car on the ride home, Ansoni called me and told me that he had gone to another staff member at the dealer, explained my situation, and were going to take a chance on me and get me into a nice vehicle at the price I needed to be at! I was amazed. I believe that without his going the extra step, I would not be driving a brand new smaller, vehicle at a lower monthly payment than what I had been making. Ansoni and All-American Ford are AWESOME.

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James Jay

May 4, 2013

Travis is a very down to earth guy. He hustled to get me the vehicle I really wanted. I'm happy with all the work he did. Would recommend my family and friends to visit him to buy a car.

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AshleyLewis

May 3, 2013

Ryal was fantastic. He was direct and straight to the point. Made buying a new car painless. I'd absolutely recommend him to anyone I know.

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mast9255

May 2, 2013

My wife and I have both purchased and leased a vehicle from Larry Rubin at All American Ford. Both the buying and leasing experiences were good. Larry was willing to work with us on prices, was patient as we discussed our options, took us for test drives, and ensured that we were completely satisfied. The only complaint is how long the process takes. Granted, we did go late on the last day of the month, but we felt that three and a half hours was excessive. All-in-all, we have been pleased with All American Ford, and Larry Rubin in particular. We would recommend him to our friends.

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aveli

Apr 29, 2013

honestly, i was reluctant at 1st to even go to a ford dealership becuase of the nightmares i have had at other dealerships for leasing a new car. its been about 10 years since ive been shopping around and i knew i had to take the plunge because my old car was on its way out. i cant put in words the level of curtsy that was shown to me before i even walked through the door. I had spoken to john selman who is probaly the busiest person at ford yet he still had time for me to take an unkown call from a RANDOM number and personally put me in touch with one of his most professional salesman,,,Carlos Marin. Wow. This guy blew me away with the amount of professionalism and respect he showed me. i have heard horror stories of people buying or leasing a new car and their only problem was that they probably didn't go to Ford of Hackensack and work with Carlos Marin. this guy took all the bad things out of dealing with Salesmen and made a believer out of me. not only did he sell me on a new car but he sold me on being a member of the ford family of Hackensack. there was no cheap sales talk or the typical back and fourth that most people go through when dealing with buying a new car. Carlos sat with me and took his time because it was a big purchase for me and he treated me in way where i was not just another sale to him. he took his time and explained the car to me and even offered me lunch while i was waiting. he also explained the special platform package to me 3 times to make sure i had the option of taking it. what a guy, what a dealership, what a truck . Thank you John Selman and Carlos Marin for making me a beliver

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BrianEndres

Apr 28, 2013

I live in Virginia, so I had to deal with Anthony Girratono (sales manager) via phone (text, voice, and email). I had to follow up with him to even receive the details on the Ford Raptor I wanted to purchase. His responses were very short and uninterested. I asked if it was possible for the dealership to pick me up from the airport (after I had put a deposit on the vehicle, and booked a flight). He texted back indicating I was better off taking a cab. No explanation, no thank yous, nothing. He acted as though my purchasing the vehicle from them was a favor to me. So, I took my business to another dealer (also not local to me) who made an effort to be informative, respond quickly and be as accommodating to me as possible.

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Scregas

Apr 23, 2013

I had a great experience leasing my 2013 Ford Fusion. Ray Rodriguez helped me get a great car at a great price. I am very happy with my new car.

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chipgreene

Apr 23, 2013

Travis made the car buying experience very easy. I came to look at used pick-up trucks and I wound up buying new. This was done without any pressure whatsoever.

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gmcthoma

Apr 23, 2013

It was an overall pleasant experience. Everybody was very helpful and knew what they were doing. I would go back and would recommend All American to my friends.

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brianpic6

Apr 22, 2013

I am a salesperson in the foodindustry. In this time of companies distinguishing themselves from others to gain an edge on their competitors in a highly competitive market, they urge their employees to set themselves above and beyond what a normal work day would be. In my company as in others in the sales department, we do not like to be called sales people, rather more of a consultant. When you hear, "salesman", you want to shut the door. Larry Rubin in my mind was not a salesman, rather a consultant, which in my mind is what I want when dealing with purchasing something. He set himself above and beyond others I was dealing with in deciding what car to buy. Larry was obviously there to make a sale, let's be realistic here. The difference here is, he was a consultant. He greeted me respectfully, he asked open ended questions figuring out what my needs were. He came up with solutions for me, and here we are, I am driving in a new vehicle that I am happy with. It was a long process that we went through but that's what happens when you are making an important decision in life.From beginning to end, Larry was a true professional and really represented his company very well. I will recommend him and the dealer to others looking for a new car. The dealership made it comfortable while I was there and I even enjoyed a beverage and some delicious popcorn.

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johnrinaldi

Apr 21, 2013

as a loyal customer to AAF we returned for a puchase and a lease. our experience was as expected handled by true proffesionals all departments

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gwrutig201

Apr 20, 2013

The overall experience buying the new ford mustang from this dealer was smooth, quick and easy. We already were set on the model we wanted and the salesman was a pleasure to deal with. I really appreciated being delt with professionaly and respectfully. I didn't feel pressured whatsoever to make any decions I didn't intend to from the start and left with the dream car that my wife had allways wanted. Thanks for helping make this dream a reality and feeling completely satisfied as we drove away.SincerelyGerard & Ana

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Cressisubusa

Apr 18, 2013

Mac provided professional and thorough service from start to finish. The process for leasing a car was fast and efficient, and Mac's assistance was greatly appreciated. Keep up the great work.

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joeyg1380

Apr 17, 2013

Service was great all around! Very helpful and friendly! I have been in all American Ford customer for years. I really want to thank Joe Fisher and Travis!!

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asuriano

Apr 15, 2013

My experience with this dealer was a good one. Julian was helpful and knowledgeable. Price was right. I am going back for my next car.

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arniegreene

Apr 15, 2013

Travis is excellant... Nice people to do business with... Had our interest at heart ... Explained everything about the vehicle to us...Keep up the good work..

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ecamoo

Apr 14, 2013

Travis was pleasant and straightforward to deal with. The experience of purchasing a car was more pleasant than I expected and the staff at All American Ford contributed to that outcome.

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tsp2pxg

Apr 12, 2013

I had a great experience at the All American Ford (Hackensack). First I was lucky enough to have Julian as a salesman.He was very friendly and helpful in selecting vehicle I was looking for. During test drive he explained and showed featuresOf this vehicle. I also want to mention mr. Fisher (General manager) who was very helpful in negotiating a really good price. When vehicle was ready Julian spent considerable amount of time explaining every feature of this vehicle.Thank you, Julian!

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avrosen64

Apr 12, 2013

This had to be one of our best car buying experiences. Julian and Steve, as well as everyone else in the dealership, made a tremendous effort to accommodate this sale. The price was the lowest price offered online and there was no hassle when it came to ensuring that this was the purchase price when we arrived at the dealership. The team handled our needs quickly and efficiently. There were no additional sales pitches at the closing for additional insurances, which was a welcome change from other car purchases. We definitely recommend this dealership and Julian.

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Roseone

Apr 11, 2013

Its been a while since I've purchased a new car and as a women I test drove more vehicles than you can imagine. For some reason there seems to be some stigma when a women goes into a car dealership alone, my advise is just be upfront, informed and don't be swayed. I went back several times to All American Ford and always felt welcomed. Chris, and Adam really were patient and willing to help, when I told them I was nervous they allowed me to take my time and choose the car that would be best for me. I have to say I put Chris through theringer and he came out fine. Got a great deal and a beautiful car!

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bertabang2397

Apr 10, 2013

I had a great experience at the dealer with the sales associates who helped me with my purchase. I didn't see Christopher Bruce listed as an employee but his assistance was greatly appreciated and part of the reason for my selection.

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Laura4

Apr 8, 2013

I am a long time returning customer along with other family members at this Hackensack All American Ford. I have recommended friends who have also purchased and leased cars. They are friendly, honest and straightforward. I worked with Steve Plunkett and Larry Rubin and always had a great experience. Larry always initiates and returns phone calls. They will work with you to find you the car you want at the price you can afford. There is no pushing you into anything you are not comfortable with. Other dealerships can learn from this one. I Love my Edge! Larry went through everything with me, and offered a second sync experience. Can't say enough about this dealership. Always a pleasure doing business with Hackensack All American Ford.

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edonofrio

Apr 7, 2013

Larry Rubin was a pleasure to work with in handling the lease details of my 2013 Ford Edge. I'am a repeat customer this is my second lease from All American Ford. I find them to be very fair and competitive in pricing. Thank You Ed Donofrio

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cklarson1

Apr 6, 2013

I just recently leased my 5th car with All American Ford in Hackensack, New Jersey. That in itself speaks volumes about the service I get from this dealership. In each case, I've worked with salesperson Carlos Marin, who is the main reason I have leased the amount of cars I have. Carlos always puts the needs of his customers first and is a pleasure to work with. I have recommended Carlos and this dealership as a whole to a few friends. I will continue to do so myself going forward.

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Sitko

Apr 4, 2013

We stopped in just to look around because they had the model and color we were looking for. We did not set out to buy a truck that day, but because our salesperson was willing to work with us, we drove home that same night with a new truck. Love it! Will definately go back to All American the next time we are looking to buy and will make sure we see Pat or Jim Payne.

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lynne2811

Apr 2, 2013

I was very happy with my overall experience at Ford mainly becasueof my salesman (Brian Eschrich) because he was NOT pushy. I came into the dealership with a question regarding my car and credit he right away was able to help me get into a new car. He was very personable and sensitive to my questions and answered them all. He also took his time to go over everything in the car. Cordially, Lynne Lopez-Martinez

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rc3221

Apr 1, 2013

After being directed to this dealership by several close friends who have purchased cars with this dealership before, from start to end all parties made the lease process of a new vehicle very easy. I was never rushed and/or forced into something I didn't like. They were able to get the vehicle and lease terms to a price that was affordable for my budget.

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Tonimarie.diaz

Mar 30, 2013

Travis was excellent handling our paperwork and showing us our truck. He was very professional and kind. We thank him very much!He created a "feel-good" atmosphere for us and made our experience wonderful. Thank you Travis :) Sincerely,Humberto Ortega

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DocFrem

Mar 30, 2013

Walked into the dealership was greeted immediately by Travis.He took the time to go over my lease end options and was very patient with me.I had him running several different payment options because I was unsure of exactly what I wanted to do financially.I also asked a million questions and he answered them all and kept a smile on his face.I ended purchasing my lease out, but if I know anyone looking for a vehicle, including myself, I know exactly where and who were going to.

JC

jubilant customer

Mar 30, 2013

I just leased a new car that had a problem 24 hrs after I took possession. Ford of Paramus went out of their way to fix it at their expense while remaining in constant contact with me, keeping me in the loop. They also worked within my budget and made sale happen. Very friendly and service oriented staff.

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big184

Mar 29, 2013

i would recommend this dealership and salesman to all of my friends and family. great service and patience during my purchase. Very happy with the entire process and look forward to our next visit when we are in the market for our next ford!

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shab76

Mar 29, 2013

I have been a customer of All American Ford for 13 years. I have always been treated with the utmost respect. I find that all the sales Staff extremly helpful, as well as there finance personell. I would highly recommend All American to all my friends. Larry Ruben was great!

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Pherrin

Mar 29, 2013

I wanted to share the great experience I have had at Paramus Ford. As soon as I walked in the door a salesman was there to greet me and show me the cars I came there to see. Once I test drove the car, Joe Green sat with me and answered all my questions. As a first time car buyer, I had many questions and Joe answered them all very knowledgeably. I was able to feel comfortable at Paramus Ford and they made me feel like my car buying decision was a great one! I'm now a very satisfied ford owner and I have to thank Joe Green for all his hard work making sure I felt confident in my decision and working to give me a great payment plan! I will definitely tell my friends and family to go to Paramus Ford!

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Happy Angie

Mar 28, 2013

Travis is a wizard and he always work his magic for me. This is my second experience leasing a Ford. He always works hard and goes the extra mile for his customer. He is an attractive, respectful and ambitious. He is willing to go in the trenches and come back with results. I wish i gave birth to him myself, just to say he came from between my thighs. All Travis is missing is a cape and a wind machine. Travis Robinson for President.God bless All American Ford.. God bless America.PS. It takes humility and courage to admit that he is a Mets fan. He obviously doesn't ask for much.

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Hector20

Mar 28, 2013

Mr Carlos Marin was very helpful, knowledgeable and a pleasure to do business with. It is always a pleasure doing business at Hackensack FORD! We have leased many trucks from Hackensack Ford as well as our family members. They choices of trucks and ability to negotiate terms we are comfortable with has kept us coming back.

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eddienkristy

Mar 28, 2013

We wanted a new car & I was told AAF was the place to go. I dealt with Chris Bruce who was outstanding & very new to the company. We test drove the Explore & the Edge. Chris answered all of my questions & showed me the features the cars had. I followed up with Michael Francisco who really saved the day for my family. He took all of my information over the phone for me to have the paperwork ready for when we arrived. With anything that you buy there are always "issues or snafus" however major or minor they maybe Michael took care of them all. Michael is a superstar and an honest salesman. If you are looking for a new FORD go see Michael.

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Alpine1

Mar 28, 2013

The sales person, Mr. Mike Lemley, was very friendly and professional. He was able to answer all the questions regarding the lease and the car I was interested in. Highly recommended.

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Matassad1

Mar 27, 2013

Excellent experience!!! Julian took great care of me the entire way through the process, literally calling me every day until my car arrived. He was extremely knowledgeable and insured that I arrived at the deal I was looking for. It was the best car-buying experience I have had, and Julian was undoubtedly the best salesman I have ever dealt with.

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geribraden

Mar 27, 2013

No pressure; worked with you to find vehicle and price. Very patient with letting me drive various cars and models to find the right one

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hectorcus

Mar 27, 2013

Purchased new Van. Purchase went well got what I wanted at a good price. After purchase salesman would not respond to our request for instructions for auto start system installed by them. I called and sent email repeatedly asking for instruction manual. SALESMAN NEVER RETURNED OUR CALLS OR EMAILS. I WOULD NEVER BUY ANOTHER VEHICLE FROM THIS DEALER. Sorry I bought on price alone.

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C Wein

Mar 27, 2013

Shimon Kada is an excellent example of what every customer would love to have when they walk in the door of any car dealership! He is kind, courteous and extremely knowledgable about the vehicles. He helped us choose the best vehicle for the needs of OUR family. Shimon recognizes that different people require different features when selecting a new vehicle. As far as price goes, Shimon got us a wonderful deal and we couldn't have asked for more! It was all together a wonderful experience for us to deal with Shimon and would highly recommend him to any of our friends and family members!

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taram201

Mar 26, 2013

This is the 2nd Ford I've purchased from this dealership despite having checked out other dealerships and I will say that I would absolutely buy my next from here as well. Travis Roberson and Joe Fisher really made the experience super-easy and comfortable. Joe helped me feel comfortable with experience of buying from this dealership overall and I found it very refreshing that he made himself so available to me throughout the process in case I had any concerns. This is the extra mile that I feel not all managers from other dealerships go and is one of the key differences that sets All American Ford apart from other dealerships. Travis found exactly what I was looking for and worked very quickly, but without any pressure; which gave me the information I needed to make an informed decision in time to take advantage of a Ford loyalty coupon I had before it expired and without pressure. I felt like he really worked hard to find the vehicle with the exact specifications I wanted quickly, not just something close to it - EXACTLY what I wanted. He also made himself very available to me throughout the process; allowing me to communicate by phone, email, and fax as needed. He returned calls/messages very quickly (within minutes), was very knowledgeable about Ford products and services, friendly, and professional. He treated me with respect and truly made me feel valued to their business. There was no beating around the bush with him as he was very clear when discussing questions/concerns and to-the-point, which I truly appreciated and which allowed me to feel like I could trust him. He even went above and beyond to ensure I am refunded the GAP insurance on my prior Ford vehicle since it had been totaled and I was due a refund; even though I am sure that is not part of his core job responsibilities. Travis is the definition of a person who truly wants to help; going above and beyond his duties as my salesman and taking the time to explain things to me until I was confident with the information provided. Daniel showed me how to sync up our phones to the SYNC system, as well as how to use all of the technical features of the car. Even though I had a Fusion before (different year), Daniel showed me some things I never knew about and pointed out key differences between my previous Fusion and the new Fusion I had just purchased. He took his time when explaining everything and even helped program in some presets for our radio and Sirius stations. I left feeling very comfortable with how to use all of the features in mynew Fusion.It was very pleasant to work with Travis, Joe, and Daniel, and I would absolutely recommend All American Ford of Hackensack, especially Travis, Joe, and Daniel to anyone who asks. They are the exception to the rule that most people perceive of when they think of purchasing a new car!

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barmala

Mar 25, 2013

Just picked up our new Explorer this afternoon from All American Ford. This was our 5th Ford that we've leased from this dealership. Everyone involved in this transaction was professional and low pressure. Mike Francisco could not have been a better salesperson. I've been very happy with all the dealings I've had with All American Ford. I would definitely recommend checking out this dealership if you're in the market for a new or used Ford.

JM

john moumdjian

Mar 25, 2013

Very helpfull and serius business thinkink relation . This is the thirth vehicle I buy from this dealer and the same sales person . I am pleased .

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ares1982

Mar 25, 2013

great people at all american ford. worked with me to get a price i was comfortable with. no hassle, no pressure. would buy another vehicle from here again. would definitely recommend them to friends and family.

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RalphHob

Mar 24, 2013

Travis was great. He took care of everything from start to finish. He made the process of purchasing a new car very fast, easy and enjoyable. This is the second car I bought from Travis and All American and It is safe to say that I will not go anywhere else and always go back to visit my favorite salesman Travis.

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darrenjansen

Mar 23, 2013

I had a great experience getting my car. It was quick and easy with no hassles. Travis did a great job explaining all of the details of my car.

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RockyG1234

Mar 22, 2013

Our sales person, Travis Roberson, was absolutely wonderful. He worked with us to find the exact car that we wanted, with all of the features for the very best price. He is friendly, courteous, knowledgeable and very ethical. I would highly recommend asking for Travis - you will be glad you did. Enjoy your new Ford! (We love our 2013 Escape.)

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Asajram

Mar 21, 2013

Great reception and friendly people, everyone a dealt with made sure I got what I was looking for, I will do it again in a heart beat.

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ChRiSRuLeS

Mar 21, 2013

Great Salesman and Great Dealership!!! I will definitely recommend everyone I know to Travis and All American Ford. The price is reasonable and the experience was great.

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Biglu24

Mar 21, 2013

Travis was Very knowledgeable. I Would recommend him to anyone. He knew exact what I was looking for and helped me get it. Didn't have a problem negotiating.

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tinad23

Mar 20, 2013

This dealership is amazing. The people that work there are extremely professional, positive and friendly. This is my second time leasing a car from this dealership and with the same Sales Rep., Larry Rubin. Larry is very friendly, knowledgable and always looking out for his customer's best interest.

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RyDizzle214

Mar 20, 2013

Ryal Rodriguez was an excellent sales representative to work with. He made the buying experience as easy and painless as possible. He was knowledgeable about the vehicle and was also very friendly. A real pleasure to do business with.

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jdesomma

Mar 20, 2013

I have previously been to All American Ford in Hackensack during the year 2012 to lease a vehicle for my fiance (my girlfriend back in 2012). I was recommended by fellow firefighters to go to All American Ford & to meet Steve Plunkett. I met with Steve & got introduced to Julian Santiago Jr. We leased a 2012 Ford Escape XLT in January of 2012 for her. With the way we were treated before, during & after the sale by Julian, & Steve we decided to come back this year for my new vehicle as my lease was expiring. With no hesitiation Julian & Steve did nothing but their very best to assist me getting into the right vehicle & at the right cost. They truly went above and beyond the average sales persons responsibility to assist both myself & my fiance at the time of both leases.I picked up my 2013 F-150 on 3/19/13 & due to the incliment weather we had in the area, Julian did not hesitate to tell me that he would not detail the vehicle due to the salt & junk that would be on the roadway & to come back at a later date for the detail. Also Julian told me that if I had any issues with my SYNC to contact him & he would arrange a second SYNC session at the dealership. Some of my family & friends leases are expiring this year (2013) & I have told them about my experience at All American Ford & with Julian & Steve, they have requested business cards from Julian & they would come in and meet with him when the time is right. I look forward to the continued relationship that has built between myself & my fiance with All American Ford of Hackensack.

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HappyWifeHappyLife

Mar 20, 2013

Julian is the man! My wife arrived early I was stuck in traffic. He went over everything with her even all the buying options. By the time I arrived all the options were written out and it was easy to make a decision. Julian took excellent care of us he was honest and up front. Waiting to go into finance took longer than I expected but the entire experience was awesome! My wife and I have no purchased a car in 6 years and this experience was wonderful! I would buy more cars from Julian if I could unfortunately we only need 2 cars. I definitely recommend All American Ford and ask for Julian.

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jvc611

Mar 19, 2013

This is the second Fusion i have leased from Larry.I was pleasantly surprised when I spoke to him after almost 3 yrs he did remember me and asked about my son. Always a pleasure dealing with him. Its easy and comfortable. Just picked up the car last night, it was cold and snowing hard and Larry was as patient and attentive as ever. I would definitely recomend Larry.

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BrandiScott6082

Mar 18, 2013

This is my 5th SUV I have leased with All American Ford, the 12th for my household. I have nothing but high praise for Larry and the entire staff. All of my needs are always met with friendly and courteous service across the board. You are treated like family from the moment you walk through the door and everyone always remembers your name. I will continue to be a loyal customer of this dealership for many years to come. I am 100% happy with my latest purchase.

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tschmeds77

Mar 18, 2013

This is my first time at All American Ford. I was overly satisfied with my experience. Ryal was very helpful and knowledgeable. I will recommend this dealership to anyone interested in purchasing or leasing a vehicle. Thanks again!!

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Flava31

Mar 17, 2013

Purchasing a new vehicle can be very stressful and frustrating.. I chose to go to All American Ford in Hackensack because a very good friend of my fiance told me to go there. When I walked into the show room I was greeted instantly by sales man Rudolph Porter aka Rudy. I told him I was there to see Joe Fisher sales manager to purchase a vehicle. He went directly to him and informed Joe that I was there with my fiance. Rudy came back and asked if there was anything he could do to help while I waited for Joe which wasn't a long wait. To make a long story short Rudy was a great help and Joe Fisher was there throughout the whole process. Even the finance manager Chris Ortiz was a pleasure to do business with. They made a 5 hour stay funny comfortable and most of understanding & polite. At the end of it all, it was worth the 5 hours because I walked out with the SUV I wanted for a great price. I don't usually write reviews but I really had a great experience at All American Ford. I would recommend this dealership to anyone. But don't take my word for it go check it out yourself.Great ServiceEvelina

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ebigs

Mar 17, 2013

Julian Santiago was professional and engaging. He walking us though every step of the process and made sure we were comfortable and satisfied. It was a painless transaction, I would recommend.

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Lsanteli

Mar 17, 2013

This was best experience shopping and buying a car. Julian was straight forward and gave me a hassle free experience. I would recommend to everyone.

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park89

Mar 15, 2013

Oh man, Julian Santiago Jr is the best salesman that i ever met.I bought a 2013 mustang GT premium (BLACK) from him and he helped me a lot! Everything went smooth.Whenever i met him I feel like i want to go grab some drinks with him.He is charming & wonderful person.Also, He has a respobsibility of what he is doing.I contacted him by the phone & email because my car needed to have a service done and he helped me like it was his car.I recommend Julian to whoever needs to purchase a new or used vehicle. You guys won't regret!Thank you again Julian!

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daddysew5003

Mar 15, 2013

I would highly recommend All American Ford of Hackensack to family and friends. Rey Rodriguez was our salesperson and he went out of his way to find the right vehicle for us. Working with Rey and Steve was a pleasure and my wife and I love our new Edge. Thank you all!

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desiderioDD

Mar 15, 2013

Ryal is the most respective, knowledgeable, salesman I have ever dealt with. I will continue to go to him for leases. His #1 priority is to make sure thathis customers are completely 100% satisfied.Couldn't ask for a better salesman!Thank you,Debra Desiderio

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glevenbrook

Mar 13, 2013

Larry was a fantastic associate with whom to work and he exhibited all of the professional and personal qualities I could have asked for. However daunting and stressful buying a new car may be, Larry alleviated all of my concerns with his honesty, extensive knowledge and excellent service. I highly recommend him for anyone's next car shopping experience!

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magpie123456

Mar 13, 2013

After a terrible experience at Jersey City Ford, I came to this dealership. The place is clean and spacious, staff looks and dresses professional, the customer parking lot is not cluttered. I had the pleasure working with several sales consultants: Ryal, Sani, Ivan and their manager Anthony. All are extremely polite, professional, positive people. They all treated me like I was the most important person in the world! I was impressed. They worked with me on the price, and I got exactly what I wanted, never pressured me about anything at all. They showed me the vehicle before any transactions and purchase of insurance. The whole process was smooth and painless. I would definitely recommend the dealership to anyone who is looking to buy a Ford.

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Ehedlund87

Mar 13, 2013

Julian was very friendly and fought to get us a price we could afford. I would have preferred to pay 500 less but the sales manager I guess would not ok it. As someone who grew up knowing the owners family I wish they would have gotten me that much. But Julian made the experience well worth their business and I would highly recommend him. Not a typical sales pitcher just informative and gives options.

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EllieD

Mar 12, 2013

Julian and the dealership were very professional while making a deal for the 2013 Fusion for my wife. The only area which is not a reflection on Julian is that the time it took to wait for the finance person to complete the transaction. I understand it's part of the process but maybe an express line for customers who are not financing a vehicle could be set up to speed the process. Again the dealership and Julian were terrific and I would not hesitate to recommend All American Ford to my friends or relatives.

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FrankP49

Mar 12, 2013

Originally, I was going to purchase a Toyota Tundra pickup truck. When I couldn't make the deal, I stopped in at All American Ford just to see what was available. On the recommendation of my son, I saw Larry Rubin. He was fantastic! Although they didn't have what I wanted in stock, he searched to find it for me. Never any pressure to buy something I didn't want, even though it was the end of the month. After about 2 weeks, he found what i wanted had come in and the deal was done. On delivery, he patiently went over the vehicle from bumper to bumper explaining every detail of my new F-150 pickup. He explained service procedures, reset my own door entry code and even set up my Sync account for my Bluetooth. You couldn't ask for a better salesman and I wouldn't hesitate to recommend him to others.

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rjmaz

Mar 11, 2013

I recently just purchased a 2013 Ford Fusion, and I couldn't have gone to a better place and a better salesman. He's was down to earth and he knew what he was talking about. We went on a great test drive in which he told me everything about the car. We got the deal done in about an hour. Knew what my price range was and we got it done. I recommend All American Ford, and if you happen to get MAC Campbell, he's your guy to go to. Thank You for the memorable experience!

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jyoz

Mar 10, 2013

Second car purchased at AAF, both times great experiences. Steve M was easy to work with, knowledgeable, and friendly. Both purchases included trade ins, and both were fairly priced. I would absolutely recommend these guys, and judging from the amount of foot traffic I saw in there Saturday, alot of people would agree.

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Ecm1213

Mar 9, 2013

I have been dealing with All American for many years and can honestly say that Carlos has been nothing less then spectacular for me. He always comes through for me whatever my needs are. Extremely kind and courteous. Would recommend this dealership and Mr. Marin to any of my friends looking for a vehicle.

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philcampana

Mar 9, 2013

Never had a BETTER experience buying a car.Top Notch dealership with GREAT people to people skills.THANK YOU ALL AMERICAN FORD!!!!!Phil & Maria Campana

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sgtevil

Mar 6, 2013

I was referred by a friend in the Police honor legion to see Carlos Marin, I was greeted by Anthony Girratano the sale manager,who was great!!! I sat down with Carlos and told him I really couldn't make up my mind on what i wanted but knew a price range I wanted to stay with. Within a few minutes we were looking at cars on the lot and I went with the edge. They give a great deal overall, but for Police and Firemen this is the place to go! The prices were competitive, I can't say enough about the friendliness of the two that I dealt with, their customer service is above and beyond what you would expect from a dealership. I have been to some where they swarm you and try to pressure you into buying, I did not feel pressured at all and Carlos is a GREAT sales consultant. I felt very at ease. I would high recommend using this dealership, and Carlos!! My husband purchased a truck from Carlos about 2 months ago, and got a great deal too... Check it out and see for yourself!

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Luzvalencia

Mar 6, 2013

Carlos Marin es un excelente vendedor ,se lo recomiendo a cualquier persona,es una persona muy dinamica le explica todos los procedimientos que uno tiene que saber.muy convicente y de muy buena manera para darle una calificacion del 1 al 100 seria 100 Gracias Carlos y felicidades le desean Luz ,Elias Valencia y Dignora Salazar

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Mariamor

Mar 5, 2013

I could not be any happier! The personal attention and the service, has left me completely satisfied. From the moment I walked in until the moment I picked up and drove away with my first "Made in America" vehicle. Thanks to all for a great experience! Im truly enjoying my Edge!!!

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Sarahpresky

Mar 3, 2013

I recently purchased a certified pre-owned vehicle from Mac at All American Ford in Hackensack and I could not have been more satisfied. This was my first major purchase and I must admit that I was a bit nervous about purchasing a vehicle but Mac helped me through every step of the process. What I appreciated the most was the fact that Mac did not give me the normal car salesman pitch, instead he was extremely personable and helpful. I will be recommending both Mac and All American Ford in Hackensack to all my friends and family.

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blazeglry

Mar 3, 2013

Very pleasurable people when you enter the facility. We were greeted with smiles and helped immediately.My husband and I spoke and dealt with Steve G., who we would recommend to our friends. We found Steve to be veryhelpful, very informative, and just so willing to work with us to get us where we wanted to be with the car and the monthly payments.We also spoke with Steve Plunkett, who also was very professional, cordial, and pleasant. Dealing with Alex, in finance, who was very organized, professional, and pleasant, got us in and out very quickly, with all the papers we had to sign. We drove out of the parking lotfeeling very happy with our brand new lease. Would definitely recommend this place to all who are looking for any car.....

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tommy38

Mar 3, 2013

I have been going to All American Ford for the Past 12 years. Everytime I go I always deal with Carlos Marin and the owner John. Each time I leave with the best price and a quality vehicle. Today I left with a brand new Ford Explorer XLT. The car came loaded and with more features I could possibly use. They had over 30 Explorers to choose from. They had the color and features I wanted in my truck. This is the best Ford Dealer in the Tri State Area hands down.

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Cdiaz62324

Mar 3, 2013

Ryal worked with me over a couple of months, never pressuring me but keeping me informed of latest incentives on the car I wanted. He was always available to answer any questions I had. Upon my final decision ryal made the entire experience easy and enjoyable to complete.

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Babydoc509

Mar 2, 2013

We know Peter from his days at Ken Smith Motors. If fact, we came to All American Ford because of him. Peter is great. He is honest, friendly, and very professional. He tells us what's wrong with our cars, and repairs it. Simple, easy and efficient. No extras. You'll enjoy working with Peter.

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Dsmith5676

Mar 1, 2013

They dont return calls or emails. I had an issue with my lease and had to call ford to get it resolved. Stay Away! I would never buy here again and was a customer for many years.. Again Stay Away!

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carreviews7

Mar 1, 2013

Jerry Forman was completely open and honest with me regarding pricing and model differences. He is a knowledgeable and friendly sales person - the perfect combination. Our utlimate deal was a great one and we are thrilled to have acquired a 2013 Escape with far better terms from All-American. The delivery process was extremely efficient and actually pleasant. These people know how to treat customers.

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Mommadukes

Feb 28, 2013

My husband and I have been going to All American for years. This year we had the pleasure of being serviced by Larry Rubin. We found him to be very knowledgeable and friendly,. We were looking to lease a new Edge and he did everything to meet out wants in this vehicle. He also was able to meet our financial expectations. We would urge you to lease/purchase from All American and ask for Larry.

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Joe Scag

Feb 28, 2013

Hello. Just to let you know I had a great experience purchasing a vehicle from your dealership. The main reasons were Brian Eschrich, he was very knowledgeable, friendly and just an all around nice guy. He explained to me everything I needed to know and gave me a pretty good deal too. It was a pleasure to work with him. I would also like to thank Mike the Sync Tech. I do not know his last name but he was also very knowledgeable and showed me everything I needed to know about the system. You have two assetts to your dealership, Brian and Mike. Thanks for everything guys. Joe.

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Tomjaw

Feb 27, 2013

They were very helpful and found the car I wanted and at a price that met my budget. Their service and the quality of Ford vehicles over the years has improved greatly! It's a great experience at All American.

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pgafin

Feb 21, 2013

I entered the dealership and was introduced to Larry Rubin, from the get go I felt welcome and very comfortable with the beginning of my sales engagement. It was all about what I wanted, Larry listened and addressed all my inquiries. I took delivery of my Expedition yesterday and Larry spent time with me to ensure I was comfortable in my new vehicle before I pulled out of the lot. He also assured me that anything I needed , I should call and my question would be taken care of immediately.I had a great customer experience at All American Ford and my sales consultant Larry Rubin, I would not hesitate to refer Larry.

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Macedonia

Feb 21, 2013

I found my experience in purchasing my 2013 Ford Focus to be excellent and especially my dealing with Eddie Watson who helped me allthe way from greeting me at the front to seeing me off with my new car.

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dgallagher

Feb 20, 2013

Overall satisfied with All American Ford and very happy with my sales representitve, Mac Campbell. I purchased a car through the COSTCO car buying program, thus negotiations were limited; I thought the overall deal was fair. Mac did an excellent job of both securing the correct car from another All American location and investing a lot of his own time to make sure we were satisfied. He also did a great job of explaining all of the options and decisions we needed to make clearly and was very responsive to our concerns and questions, which made it one of the most pleasant car buying experiences I have had.

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lalberts

Feb 19, 2013

We were looking for a new vehicle after our current one was no longer usable. We visited Larry upon the suggestion of a family member. He was extremely attentive to our needs and wants in a new car and pointed us in the right direction. He worked with us on a deal we could afford for a car we would enjoy.

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njbosoxgirl

Feb 19, 2013

I would never deal with this dealership ever! I left two emails and a telephone VM with Paul Senale the Internet salesman , he never responded to any of them . When we came into the dealership we were approached by a young man I believe his name was Luis? He had no clue what he was doing. He walked myself and my mother out into the freezing cold to look at a car that was an exact replica of what was sitting in the showroom!! When I asked him to look at his inventory and see what he has and what numbers he can come up with, he told me that his boss was adamant that I go and look at all the cars first and test drive one...which I had already done before. Very unprofessional !!!

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jjrojas

Feb 18, 2013

Great sales team, 15 year customer of Nissan but they couldn't come close to the deal we received at All American. Rudolph "Rudy" was extremely attentive to our needs and I would gladly recommend him to my family and friends.

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Lynn22

Feb 17, 2013

First let me say I love my new Ford Fusion!!! My husband and I have leased/purchased several cars from All American Hackensack. Why???because of Steve Plunket and Carlos Marin. I'll be honest, I hate car shopping, but Steve and Carlos make shopping for a new car so easy. They are honest, knowledgeable and dependable. If I have a question, they know the answer, if I have a problem, they take care of it. Let's face it, we have zillions of car dealerships in Bergen County, but I wouldn't think of going anywhere else to lease/purchase a Ford but All-American, Steve and Carlos. I give them all 5's, excellent service all around. Sincerely,Nancy L Ferretti

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Calichin

Feb 16, 2013

Lease manager Carlos Marin made me feel like a very appreciated and welcoming customer. The ease of purchasing a vehicle was great. I will continue to purchase vehicle with all American ford so as long as Carlos Marin continues to make the experience a great one. I will recommend friends and family to Carlos for their future car lease/purchase. Thank you so much Carlos Marin.

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hhan3036

Feb 16, 2013

I have purchased many cars in my time and this is my second one with Jerry Foreman. I don't see any reason to ever go any where else in the future he is the best. He just makes things so easy while always valuing my time. He also had an assistant help me sync my phone and go over the car while he closed out the paperwork to limit my time hanging around. The assitant was Mike a young man that was extremely pleasant to deal with.The other person was in the buisness office closing the deal and unfortunatly I don't remember his name. In closing I just want all to know that in my eyes these guys are the best and I will always reccomend them and i will continue my purchasing of Ford products from All American in Hackensack. One must also know I live in New York.

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afamily1991

Feb 14, 2013

I was biased. Currently had a 2011 lease that was coming due and first shot was at All-American. Steve Plunkett, who i dealt with the first go around introduced us to Carlos. He inquired what we were looking for, budgets, long range plan and so on. He crunched numbers and offered options. Impressed with the options but decided to look at other vehicles. Carlos actually encouraged to weigh our options cause he was confident in his product and numbers. We took our time looking at jeep, nissan , toyota. All during this time he stayed in contact offering any services that may assist with the final decision. Never forceful. it was up to Nissan Murano and Ford. Went back one more time to test the edge again. My wife and I were there for 4 hours crunching the numbers and at no time was there any pressure from Carlos at all. He gave us space ,refreshments and answered any questions we had. At the end of it all, the service, rebates from the lease give back and comfort level with Carlos made us decide to lease a 2013 Limited Edge.When we picked up the vehicle, the same type of service was given. When i commented on a grease pen mark, there was no complaining. Quickly called the detailer and it was taken care of. The actual signing of papers was pleasantly quick.

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tedd5

Feb 12, 2013

I dont like typing & I just lost the review I wrote 5/mins. ago?,but these guys at the dealership(Mac Campell & Chris Ortiz) deserve a second retype! they worked they're magic to make a deal I could live with,the fusion is a great car Se/model Red color suits it,(hybrid loaded next one I'll look into when time for change)the experience at the dealership was same as hanging out with bunch of buddies,who feed off each others strong points,& help with they're weak loose ends,like playing sports,got what I needed,when I needed it & payment was where I needed to be.thanks again.

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ezekiel750

Feb 11, 2013

I originally went to All American Ford to see what i would get for a trade in for one of the new 2013 Ford Explorers. I first met Steve out in the yard where all the cars were, he showed me the inside of the Explorers and spoke about the functions of the vehicle. steve is well versed in the operation of the cars that he sells. he is just an all around nice guy and a excellent sale consultant.

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obedlopez

Feb 7, 2013

From the moment we entered the dealership, Ryal provided my brother and myself his fullest attention. After my brother leased a vehicle with Ryal, I was convinced he would be able to help me with my car situation. Not only did he help but he went a step further then what I had asked for. Ryal is an outstanding salesman and because of him I will definitely recommend the dealership to anyone who is looking to purchase or lease a new vehicle.

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Robkerr29

Feb 6, 2013

I had a terrific experience at All American Ford of Hackensack. I have a few bad experiences with car dealers. That was not my experience at All American Ford of Hackensack. Ryal was a very knowledgable and pleasant to deal with. He made me feel very comfortable buying a car. I can honestly say, he became a friend. Joe n Ryal have earned my trust and appreciation for making my car buying experience a good one. When my daughter receives her license next year. I will be going back to see my friends at All American Ford, Ryal n Joe.Robert J. Kerr

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Theegyptianmash

Feb 4, 2013

Great services seemed like a starter but well trained. There where some questions asked when did not know the answer not sure he made sure to get me an answer. Great job done for being easy to contact.

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american321

Feb 4, 2013

My company buys all their trucks from here and we are always treated well. We wouldn't go anywhere else. The people are friendly and they are always willing to work with us in pricing.

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granite20

Feb 3, 2013

I have been leasing cars and suvs since 2000, 10 in total. they treat me like family, the service department,Joe the manager and Carlos my sales guy are the best and honest. They do every thing possible to help, not only to sale a car, but alsowhen I need help at the time of service, etc I will always go back to ALL American Ford.Mayra Mendez

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themotts101

Feb 1, 2013

We were not sure exactly what car we were going to get. Travis was very patient and helpful. We are very pleased with out purchase & our choice to go with ford.

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butchmax

Feb 1, 2013

I was impressed by the courtesy, friendliness, and frank honesty of the salesman and manager. They satisfied the desires of my budget, style, options. and price range. They were upfront, no hidden agendas, surprises or costs. Carlos explained my options available and incentives with the car we selected and worked with the manager to meet our price expectations. The price and payment schedule were slightly better than I expected. The people I dealt with were punctual and responsive and never failed to return my calls promptly. They were better organized than most dealers I have dealt with. I was recommended by a friend who has done business with this dealership in the past. The dealership exceeded my expectations. I would highly recommend this dealership to friends and associates.

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cstaine

Jan 30, 2013

I went to All American Ford to hopefully be treated better than the dealership I used previously. R. Rodriguez was friendly, informative, and hopefully I got a good deal. Anyway, I liked the car and especially the color(ruby red) which I didn't have much of a choice in other dealership. It was a pleasant experience.

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JeaneneScallo

Jan 30, 2013

THIS IS OUR THIRD VEHICLE THAT WE HAVE PURCHASED FROM ALL AMERICAN FORD. WE CONTINUE TO GO BACK THERE BECAUSE OF THE WARM WELCOME WE RECEIVE AND THE WAY THE SALES PEOPLE GO OUT OF THERE WAY TO ACCOMMODATE OUR NEEDS AND OUR BUDGET. THIS WAS THE FIRST TIME THAT WE HAD THE PLEASURE OF WORKING WITH RYAL RODRIQUEZ. WE TRULY HAD HIM WORK HARD FOR OUR BUSINESS, HE LISTENED TO OUR CONCERNS AND WORKED TOWARDS OUR GOAL OF GETTING A FARE TRADE IN PRICE FOR OUR VEHICLE.WITHIN A 4 HOUR PERIOD FROM THE TIME WE WALKED THREW THE DOORS, WE WERE DRIVING AWAY IN OUR NEW CAR.OVER ALL, WE WERE COMPLETELY SATISFIED WITH ALL THE DEPARTMENTS THAT WE HAD TO INTERACT WITH. EVERY ONE ALL AROUND WERE QUITE PLEASANT TO WORK WITH. WE WILL CONTINUE TO GO BACK TO THIS DEALER FOR FUTURE PURCHASES.MSINCERELY,JEANENE AND MICHAEL SCALLO

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davidkudas

Jan 29, 2013

Larry and Chris were professional in their approach with me. Larry reviewed all the options of lease vs buy. He also worked within my budget. Chris had all the documentation ready for signature and responded to my questions with frankness and knowledge. I felt I was treated honestly and fairly by all parties.

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aIparra

Jan 28, 2013

My experience at All American Ford was a great one. This is the second time my husband and I chose this agency. Carlos Marin was very helpful in answering all our questions providing us with exemplary services which allowed us to make our decision.

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Carol Zaccone

Jan 28, 2013

This is the third Fusion we have leased from All American. Jon Selman and his staff are the consumate professionals and bend over backwards to make sure you are a satisfied customer.Larry Rubin went out of his way to get us the car we wanted at the price we were looking for.Bravo Jon and Larry!Thank you very much.Carol Zaccone

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katedalton

Jan 28, 2013

I was more than satisfied with my experience at All American Ford, especially with Ryal Rodriguez, and would highly recommend using them to lease a new car.

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glennF150

Jan 25, 2013

have been a customer at all american ford for over 15 years. Steve Plunkett as manager and Carlos Marin as sales rep. made it very enjoyable to close another lease deal on a 2013 F-150. Totally Satisfied. Again!

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sammizrahy

Jan 24, 2013

Great place to buy a car! Going back again for sure! Nobody is better than All-American Ford. Brian and Travis were excellent and satisfy me completly everytime I come to find a car.

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ronnzo

Jan 23, 2013

Eddie listened to our specific wants in a new vehicle to replace our current Fusion that was coming off lease. He was friendly, helpful and at no time was any sales pressure applied. After we made our choice of a new Fusion, he took care of the paperwork and lined up each person we had to see next. Larry handled the return of the 2010 Fusion and Chris the finance paperwork for the new one. Each of these gentlemen made a positive impression on us. Last but not least was Danny. He sat in the car with us and demonstrated every new feature of the car. This was to us the most important aspect of the entire transaction as we dove off confident that we made the right decision on this car and dealership.

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louise.mellusi

Jan 20, 2013

Larry worked with me at great length to come up with a vehicle within my price range. I walked out with a beautiful 2013 Ford Escape SEL fully loaded at a very fair price. He also took the time to go over the features and to be sure that I left without any further questions.

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ShannaLEdsall

Jan 19, 2013

Great Salesman , Great Price , Great Vehicle , and Great Dealership!!! I will definitely recommend everyone I know to Travis and All American Ford.A pleasant experience

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justboughtacar33

Jan 18, 2013

Pulled the "What are you looking to pay a month?" scam. We agreed on a price for the car, then when my interest rate came in lower than they expected, they jacked up the price of the car until it met the threshold for monthly payment I was looking to meet. I knew I was walking into a scam when the guy called me back and wouldn't tell me my APR over the phone.

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June Vigilanti

Jan 18, 2013

Jerry Forman is a wonderful man.My husband and I always feel comfortable dealing with him. We have been leasing Ford cars since the early ninety's and Jerry alwaystook care of us. We look forward to seeing and talking to him every 3 years. Danielwas very helpful in showing us how to operate everything on the car and setting upour sync.

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cmiura

Jan 18, 2013

Mr. Rodriguez is an excellent salesman, professional and friendly. I bought a van for my church very very clean and nice. I'm very happy. Thank you.

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kierra02

Jan 17, 2013

Carlos Martin was my sales person for my last two Ford leases. One was an 2011 escape and recently I leased a 2013 Explorer. The process was fast, easy and professional. I would recommend this dealership and sales person to anyone looking to purchase or lease a vehicle. There are no hidden numbers or red tape to cut through. You tell roughly the monthly amount you can afford and how much you are willing to put down and the sales team works within the figures you provided. Bottom line All American Ford is in the business of selling vehicles!

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sasha1953

Jan 17, 2013

I came in driving a nissan rogue which I was very unhappy with. I will recommend anyone in need of a car to see Mr. Roberson. Mr. Roberson listened to all my needs in a car. I drove out with a 2012 escape the very same day. I am very satisfied with Mr. Roberson's experience in car sales!

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JessicaRivera

Jan 17, 2013

I wouuld recommend All American Ford of Hackensack NJ to anyone looking for a vehicle. The dealers where extremely helpful in assisting me in finding the perfect vehicle. I was lucky enough to drive home with my new car the very same day. All American Ford of Hackensack is the best dealership Ive dealt with by far!

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Melruiz

Jan 15, 2013

Ryal was very honest with us & made our transaction an enjoyable experience. We love our new edge & got it for a great price. Very happy overall.

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MichaelHuss

Jan 15, 2013

Larry Rubing was very helpful in answering all our questions regarding our possible lease. He was not pushy and seemed truly interested in our concerns. needless to say we signed the lease and were happy with our deal.

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Patafree

Jan 15, 2013

I had a great experience with this dealership, purchasing 2 new vehicles within a 30 day period. I thought their customer service was top notch and I was quite happy with their terms. Travis was great to work with through the process.

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jbiggs00

Jan 15, 2013

Carlos Marin and Joe Fisher were a pleasure to deal with. They made us feel very comfortable and were very down to earth. Carlos laid out all our options and made us aware of all of the features on each car model. It was a pleasant experience purchasing a car from All American Ford. Compared other local card dealerships, it was no comparison. I would recommend this dealer to my friends and family.

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Jrzygrl5

Jan 15, 2013

Travis made me and my family feel very comfortable. He gave my kids popcorn and a coloring book to keep them quiet and even got something to eat for me and my husband. But most importantly he got me the Ford Explorer I wanted at a budget we were comfortable with and we took it the same day. And I love my vehicle thanks!!!

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domingocesar

Jan 15, 2013

This dealership is great with people and kids. I came in with my two toddlers and the staff immeadeatly offered treats for the kids. As they ran around Mac ( I call him Mackie) Campbell assisted me with my inquiries. My credit is no where near good but Mac and Anthony G walked through with me what I can afford and options. This was my first time leasing a car and overall the process reminds me of purchasing a house. Long but on the long run nothing makes you happier than the fresh smell of leather lol!

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MoonStar201

Jan 14, 2013

I've bought a car from this Ford dealer about 10 years ago and everything was great, so I knew I was coming right back here. Mac Campbell was the best car salesman I've ever had. He's very friendly, helpful and made you feel like he was helping family. I would highly recommend him.

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crlawrence

Jan 14, 2013

My overall experience with All American Ford has always been a great one, this is actually my fifth vehicle with All American and the reason why is due to the excellent, warm and kind customer service I always recieved from them. My sales representative Mr. Travis Roberson made my previous trade in experience exceptional. Mr. Roberson was dedicated to making my experience a great and pleasurable experience.I would recommend this dealership and sales representative to friends and family without any hesitation.

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tbbogert65

Jan 14, 2013

My buying experience and subsequently all other communications and service activities have been exceptional. This is a group of dedicated, experienced professionals who have made purchasing my new C-Max a pleasurable experience.I would recommend this dealership to friends and family without hesitation.To be specific with regards to the individuals who brought me through the process and have been there for me post the actual sale, I can't say enough about Steve Plunkett and my salesman Ryal Rodriguez. Their product knowledge and exceptional customer service speaks volumes about and is an example of the quality of All American Ford and all of their employees with whom I've been contact.

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JMAYA

Jan 14, 2013

Let me start my saying that this was not the closest dealer to my house. There are other Ford dealers in Yonkers, NY and Queens, NY that are much closer. I went to All American as referred by Consumers Report and their TrueCar affiliation to look for a deal and got it. I worked closely with Brian Eschrich and he was patient enough to find me what I was looking for. Joe Fisher provided the finishing touches by working the numbers to fit my budget. At times I may have seemed a little unreasonable only because I feared getting ripped off, but that was put to ease once Joe and Brian explained the the payments, terms and value. I believe I got a good deal and poor Brian didn't make much of a commission, if any at all. Now that's what I call a deal!I leased a 2013 Fusion Titanium for 3 years / 12k and am returning a BMW whose lease is expiring in February. Chris Haslam provided the knock out punch by selling me a tire warranty, something I've never done my entire life. Overall, I have a good gut feeling about the transaction and can't wait to start my driving experience.Thank you All American!!

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mdgrubic

Jan 12, 2013

I have been dealing with Carlos Marin and All American Ford in Hackensack NJ for 10 plus years. Carlos and the rest of the team at the dealership have always been professional, courteous, friendly , polite and welcoming. I know this sounds like a sales pitch but I can assure you its not. Ive been to many dealerships in the past 25 plus years and always felt a little uneasy and pressured. Since day one Ive never felt any pressure at All American Ford , as a matter of fact Ive always felt like part of the family. Its a family run business and the attention to detail is second to none. This is one of many reasons why I gravitated to All American and continue to do so.

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neece

Jan 11, 2013

I went to All American Ford on the recommendation of a friend as I was coming off a lease with Lincoln.The friend purchased several vehicles from this dealership and said I should contact Carlos.Carlos was great as was all the people I came in contact with there. I received a great deal and told my brother to go there when he is ready for his car purchase.

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Deborah27

Jan 11, 2013

My husband and I came to All American Ford to buyout the lease on our Fusion. Travis helped us with this and was very friendly and knowledgeable. It was a pleasure doing business with him.

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blue44

Jan 11, 2013

I worked with Larry Rubin and he made leasing a car a great experience. He gave me a good price and was extremely pleasant and professional. I would recommend Larry to all my friends.

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FredSch

Jan 11, 2013

From my first phone call to All American Ford (Hackensack), I felt like it would be a good experience. Jasmine Suarez quickly set up an appointment for us, and confirmed it the next day. And when we arrived at the dealership, our salesman Jon Elgrabli was waiting for us...as was the car we wanted to test drive. And after buying the car, Jon and the rest of the team were just as attentive...doing everything they could to make our experience a good one. I would definitely recommend All American Ford...and Jon Elgrabli.

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ggirl

Jan 10, 2013

My experience with Carlos Marin was very pleasant. He was able to point me in the right direction with the purchase of my new car. I would recommend Carlos Marin from All American Ford in Hackensack to anyone who's interested in purchasing a car.

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JeannieC338

Jan 10, 2013

By far exceeded my expectations.Travis was very compassionate about the lost of my vehicle during superstorm Sandy at my time of need.I'm very thankful I got that i got a chance to deal with him and not only now do i consider him my salesman but a friend as well.

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morancr

Jan 10, 2013

This is my fourth vehicle purchase with All American Ford and Larry Rubin was very attentive to my family's needs. He helped us work out the best options for what I was looking for. We'll be back.

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Bellaben

Jan 10, 2013

The best car buying experience I ever had!!!Travis was very knowledgable about all the vehicles and patiently help me and my wife decide on the right vehicle and purchase options.he wasn't pushy or overly aggressive like other salesman and he made the process easy and painless.I just came in to really just inquire but everything was perfect I had to leave with my new truck.The most important thing to me was after the sale,Travis followed up with me to make sure I understood everything and answered any additional questions I had.I would definitely recommend everyone I know to Travis and All American Ford.Excellent Job!!!

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Tmic5881

Jan 10, 2013

The dealership was great. Highly recommend it to anyone looking for a Ford. This was my third car from them and won't be my last. I lost my car in the hurricane and went up to All American. They gave me a good price right from the start. I waited to buy it but never even considered checking other dealers. I knew no one else would beat there price or service.

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DarioC

Jan 9, 2013

Travis has been very helpful from the start. He is the friendliest and helpful guy Ive ever met and asked if I needed anything. I really hope to deal with him again and I will recommend him to my friends.

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kimbas123

Jan 8, 2013

travis roberson was excellent i was treated very good my edge is fun too drive thanks again in the future ill be going back to travis for all of my cars

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Rlock350

Jan 8, 2013

This was my second vehicle from all american ford and just llike last time it was a Great experience. Both ryal and Steve we're very friendly and knowledgeable. They made it very easy to lease my 2013 explorer. I highly recommend ryal and would not go to another ford dealer in New Jersey.

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ajq

Jan 7, 2013

Ryal was so easy to deal with. He was friendly, knowledgeable, he listened and got us what we wanted quickly and efficiently. He is everything you need and want in a salesperson.

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babii88

Jan 7, 2013

The dealership was good.carlos the dealer was great and really helped me out with an affordable payment. I would definitely go back to him.

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adib.abboud

Jan 7, 2013

I have been dealing with this dealer for the past 5 years and the service is great. Larry Rubin, will do anythinhg and everything to win your business. He is great to work and it is always a pleasure walking into All American Ford in Hackensack, NJ.

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DBUMBACO

Jan 6, 2013

I had an overall amazing experience at All American Ford. Mitchell was able to work with me to find a great price for my new lease. I felt very welcome and at home. He was able to explain in great detail information about my Ford Focus. He was very helpful.

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seanlv

Jan 5, 2013

Unlike many car dealerships, the atmosphere was that of professionalism, and not "used car dealership". A great experience! Would reccommend to anyone who hates the buying a car experience.

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fpisani0112

Jan 5, 2013

I went into the dealership looking for a new truck and Carlos Marin was excellent, in helping me to get the Ford Transit. Carlos was fantastic throughout the whole process, best experience with a car dealership I ever had, he was very accommodating, he treated me like I was family, he followed up after I had the vehicle. All American Ford in Hackensack set the bar very high, no one else comes close. Thank You Carlos.Giacomo Pisani.01/05/2013

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holmesmark

Jan 4, 2013

Ryal Rodruquez did a great job listening to my needs.he set me up with a pre-owned Fiesta right in my budget.I never felt pressured into anything. I really felt he was working for my best interest.I've never had a better experience while buying a a car.Chris also did a great job explaining all the options to me and has my best interest at heart.I would highly recommend them to anyone interested in a new car.

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Askling1

Jan 3, 2013

I traded in my leased Chevy Tahoe for a Ford Explore at this dealership. They did not call The Chevy leasing company until 45 days after my lease was up to have it picked up. this caused my returned vehical to accrue late charges in the excess of '$2000.00. When I called the dealership to ask what happened they played dumb at first and told me they never authorized me to leave truck with them which was not true, I also have the managers signature on the pick up form from Chevy 45 days later. No one would ever return my phone calls regarding this. I have also filed a claim with the Better Business Bureau regarding this. Very shade!

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fordbuyer2013

Dec 29, 2012

I'm amazed by the number of positive reviews, because my experience with All American has been very different. I chose All American because I emailed several dealers regarding a vehicle purchase and they came back with the best price. The total price changed when I was in the dealership, however, due to "a mistake".Mistakes do happen sometimes, and we found a middle ground on the error. All in, I spent 5 hours at the dealership, despite the fact that I was a cash buyer and had negotiated the price and the exact VIN before I set foot in the dealership.Once All American had my check however, all facades of customer service ended. Our insurance company needed some standard paperwork to complete our coverage. Despite promises that it would be "faxed the next day" it took dozens of calls over the next 2 weeks to get the appropriate documents. Each time we called it was a different excuse; "that person is gone for the day", "we don't know why you need that", "it's locked up", "we've never heard of that". Even multiple calls from our insurance agent to the dealer were not returned.Finally, my vehicle was subject to a recall that was issued while we were buying the car. We had to turn around and bring the car back 12 hours after we bought it.As a result, Ford Corporate was offering a trade-in credit for people affected by the recall who wanted to swap into a different vehicle. However, no one at this dealership would help me with that. I got empty promises from Steve Plunkett the sales manager in person, who said he would "call me tomorrow". He never did, nor did he return any of the messages I left over the next 6 days inquiring about the process. The pattern here is the same no matter what you might need...a different excuse each time you call, if you can actually get someone on the phone. Don't bother leaving a voicemail, because no one will call you back (unless you are asking about a brand new purchase, that calls gets returned instantly). The only exception is Arie, who is good with follow up...unfortunately he almost always has to turn to sales management for answers so despite his efforts there is a limit to what he can do.All American Ford makes no attempt to hide the fact that once they have your money, they have no use for you. Bottom line, this dealership gives the impression that they have no respect for their customers or their time. Spend your money elsewhere.

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lmfesta

Dec 29, 2012

I had such a wonderful experience leasing my car. Everyone, from the owner to tech guy, were helpful and curteous. I had the feeling I knew these people forever.

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Pureice23

Dec 21, 2012

My lease was up on my 2010 Ford Escape. We went to All American Ford. We met with Ryal and right away we knew that this was going to be a good experience. Ryal is a straight-up, no nonsense saleman. He worked with us to get the best deal that we could get and in my opinion, went above and beyond for us. We were able to lease a 2013 Ford Edge. I am in love with the car. Ryal is an asset to All American Ford. I will definitely be recommending him to anyone in the market for a new car.

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deejess9197

Dec 21, 2012

My 2 month old leased Edge was totaled due to Sandy. Ray worked out a deal which left me with minimal losses, replaced with even nicer car. I am one happy customer!

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PLalli

Dec 21, 2012

I was highly impressed with the knowledge and friendly manner in which I was treated. I was surprised at how easy they made my experience of purchasing of a new vehicle.

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anthony.rotundo1

Dec 21, 2012

One of the most patient and professional salesperson I have ever worked with. Ryal made me feel comfortable from the moment that walked on the lot and he wouldn't rest until I was 100% sure of my decision. He bent over backwards for me, showing up on days he wasn't scheduled to work just to ensure I was happy and all my questions were answered. I would recommend him to all my friends and family and will be sure to return to him when my lease is over. I'm always suspicious when signing new leases, but Ryal took all the suspicion out of me. If you're working with him, you're in wonderful hands (and if you're not, you should start now!).

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Concernedconsumer452

Dec 18, 2012

All these reviews must be form employes or their family. These people are a bunch of crooks. Typical used car salesmen. Somehow the truck I was going to buy kept getting more expensive each time I went in.

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WilliamCampbell

Dec 14, 2012

Was looking for a left over 2012 F150. Carlos was able to find me the truck with the style I wanted and Chris was able to work out a great deal with the credit department. Big thanks to Arie for calling me in after I did a web search.

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mpinto

Dec 14, 2012

Both Steve and Larry went out of their way to find me the truck that I wanted and had the body put on and delivered to me at a great price.

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john f murphy

Dec 13, 2012

I lost my car during the hurricane Sandy at work. I had bought this car from all american in 2005. The sales personel were fantastic when I came in to buy a replasement vehicle for the one I lost.They were understanding, helpful and knowledgeable about the kind of vehicle I wanted to purchase and what I could afford. I purchashed a used 2012 ford escape 4wd and could not be happier. It was one of the easiest purchesses I have ever made. Thank All American Ford.

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cknoller

Dec 12, 2012

My wife and I went into the dealership looking for a new car for her and we ended up leaving with 2. Jon Selman put us with Carlos Marin who was excellent. We had an appointment to see Jon, and when Jon was stuck in traffic he called ahead to have Adam Selman let us know he was on his way and made sure we were taken care of. I don't want to ever use another salesman and another dealership. Jon is a man of his word he said he would take care of us and he did. Carlos was fantastic throughout the whole process, best experience with a car dealership we ever had, he was very accommodating, he treated us like we were family, he followed up not once but 3 times after we had the vehicles. He took care of our lease returns from another dealership and made the whole thing painless for my wife and I. All American Ford in Hackensack set the bar very high, no one else comes close. Thank You Jon, Adam and especially Carlos.

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dilucca

Dec 10, 2012

Mr. Rubin handled and satisfied a delicate lease arrangement known as a "substitution of collateral" whereby my 2012 Ford Fusion vehicle, which I had for only four weeks having been totaled as a result of flood damage. This arrangement was offered by Ford Motor Credit to reconcile my dilemma and All American Ford, especially, Larry Rubin came to the rescue. Through his diligence and knowledge of "substitution of collateral", I am now driving a 2013 Ford Fusion. The dealership where I originally leased the vehicle declined or refused to assist me or offer any suitable solution to my situation.All American Ford came through for me.

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awesometruck

Dec 9, 2012

All American Ford is fantastic, everyone at the dealership was friendly and helpful. I spoke with a few of the sales people but Jerry Foreman was the main sales person I dealt with. Everyone was great!I would recommend this dealership to everyone.

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ashleypolicastro

Dec 8, 2012

My experience here was absolutely amazing. From the customer service to everything else I could not ask for an easier and better experience. Carlos definitely made my trip here the best yet and I will never buy a car from anyone but him. He answered every question that I had. I would definitely recommend buying a car from All American Ford from Carlos.

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Pauiiov

Dec 6, 2012

This is the second car I am leasing with Larry. He is an honest dealer, takes the time to explain everything, follows up, and does what he can to make sure I want to come back again. He gave ne a great deal again.

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Bluein22

Dec 6, 2012

Purchased a used car. Took the car home and the key did not come out of the ignition. Had to bring the car back next day. Finally got the registration for NYS and went to get car inspected. It failed because the tires were splitting. They know the rules in NY since they have a location in NYS (Kingston). They refused to comply with the NJ law. NJ says if the vehicle does not pass an out of state inspection the dealer has to fix the problem or refund the full price of the vehicle. They refused. I wound up paying $1000 for a new set of tires for the car which they could have done for $250. I will never go back again.

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km1313

Dec 6, 2012

This was my second purchase from this dealer in 10 months. I lost my new car during the storm and went back to Jim at All American for help. He and Pat were very accommodating and helped me navigate a difficult process of dealing with insurance claims. They took on my headaches and made the process of getting a new car unbelievably easy. They were very patient and went above and beyond to put me in my new car, which I LOVE!!!! I cannot thank them enough for their help, they really went out of their way for me in what was to our area a most difficult time.

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rick.floyd.52

Dec 4, 2012

Carlos was very friendly,and WELL INFORMED !!!.My overall expr.was GREAT. I will recommend All American Ford to everyone who is looking for Vehicles!!!.

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Sa.ascolese

Dec 1, 2012

Larry Rubin was the reason I switched from a Porsche Cayenne to a Ford. He was professional and extremely understanding to my demanding needs. Liked his responsiveness and honesty. He is a role model for a star sales rep.

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msabel

Nov 30, 2012

Larry made this so smooth and easy. This was the very best new car experience. Other times I have purchased or leased a car it felt like a battle. This felt like working with a friend.

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jpruggero425

Nov 30, 2012

My 2nd experience with All American was just as good as my first 22 months ago.Carlos was extremely friendly and informative and worked very hard to get mea fair price, so that I could step into my 2nd EDGE. I was in contact with himon several occassions, but unfortunately Hurricane Sandy delayed my plans. Ipicked up my new EDGE on 11/30/2012 and I will hopefully drive it a littlemore than my first one. (returned with only 13,000 miles. THANKS CARLOS.

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AndrewMaggiolo

Nov 30, 2012

To be totally honest, me past experience with Steve Plunkett brought me back to All American Ford of Hackensack. When I visited the dealership and found out he was not there I began my search for another Ford dealer closer to home, even though I had a wonderful experience with Larry Rubin when I visited Hackensack. Once I heard Steve was back I ended my search and was excited to do my repeat business with him and Carlos Marin. Steve and his team are first rate and provide excellent service. I always recommend my friends to shop around first and then see Steve for an honest and good deal. I am so happy Steve is back and running a professional group of salesmen.

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jimgsxr

Nov 30, 2012

Larry, was a pleasure to work with in sales. this being my first time leasing a new vehicle i was sceptical due to car salesmens "reputation" . Not only was Larry helpful, but also found a way to save me money with trading in my old truck. If you want a great experience buying, leasing or trading in your car. Go to ALL AMERICAN FORD in Hackensack NJ, and see Larry Rubin !

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MsLyoung

Nov 30, 2012

Larry was great!! This is my second time working with him when leasing a car. He made it quick and easy and always a pleasure. If there is ever a problem, Larry is always on top of it and checking to make sure it's going smoothly. It's because of Larry I keep coming back to Hackensack Ford!!

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wellsmike

Nov 29, 2012

My 1999 Toyota RAV4 was dying and my oldest grandson was driving a Ford Focus that he and his parents were very happy with (great gas milage and safety features) so I wanted to check out a 2013 Focus. I was using the Costco auto buying program and, lucky for me, All American Ford of Hackensack was participating in that program. Eddie Watson was the sales person who helped me and he is the best! He showed me the inventory available and a new 2013 red Ford Focus was the pick of the litter in my opinion. Eddie patiently explained the buy versus lease options available to me but the monthly payments were a little out of my range. Eddie worked with me over the course of a few days (numerous phone calls - Eddie is a very patient guy with a great sense of humor) and he finally was able to come up with a lease deal that I could manage. I get a new car when my old one falls apart and I told Eddie that thanks to him, I now had a new hot ride! I definitely recommend All American Ford of Hackensack and Eddie Watson as a sales person. If you do go to this dealer and see Eddie, please tell him I said "Hello!"

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fourczyzs

Nov 29, 2012

The sales team at All American Ford was very professional and accommodating to my needs. They gave me the best deal I could get on my new 2013 Fusion, and they kept in touch with me until my new car was delivered.

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terry.sims

Nov 29, 2012

I lost my car during hurricane Sandy's flooding. I really wasn't sure how to go about getting a new car so I shopped around a bit. I went to 3 ford dealerships and All American in Hackensack along with it's staff were, by far, the best with inventory, customer service, and pricing. The salesman I dealt with were Pat Payne and Adam Selman. Both knew the car details and specs in and out. When it came to pricing, they flat out beat the other dealerships. After I picked out my car (a Ford Fusion) they set me up with Daniel Lindsay to go through all the car's functions (setting up bluetooth, explaining all the technology, etc.). Daniel was patient and knew the car inside and out. In the past, I've had the salesman do this and it seemed a bit rushed. Really meant a lot that All American had a specialist on hand to take time to fully explain and teach you about the vehicle.The last person I met with there was Chris Haslam for the paperwork and financials. Very smooth process. The whole time, I never felt rushed. Very professional and informative. The whole deal was smooth from start to finish and after shopping around I know I got a deal. Really cannot express how grateful I am to everyone I dealt with. Highly recommended!!

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lonegull

Nov 27, 2012

Having lost my car to theft during the Sandy Superstorm - I was forced to purchase a new vehicle with very little 'prep' time. Steve Martino was outstanding! He patiently walked me through the process - while I test drove several vehicles. He explained all my buying/leasing options - and together we figured out what was best for me. I never felt pressured or confused. He readily answered all my questions. He treated me with compassion and respect - not at all the 'car salesman' stereotype. I trusted him and felt safe with him. I could not have asked for a better experience. I previously drove a Dodge - I am very happy with my Ford Explorer and would recommend Steve Martino - and All American Ford without the slightest hesitation.

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MJLRN45

Nov 24, 2012

After losing my 2005 Ford Escape in Hurricaine Sandy, I met with Brian who took the time to explain what I could afford with my down payment and the various options, lease vs. owning. I walked out with a 2013 Ford Escape which was beyond my expectations!!!!! Both Brian and All American Ford exceeded my expectations. Thank You for a seamless process.

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Lindany

Nov 24, 2012

Three weeks age we lost our 2011 Ford Edge in the disastrous flood that hit our town of Little Ferry, NJ. Larry Rubin came through for us with a great lease deal and put us in a 2013 Ford Edge that is just perfect for us. Larry is a true professional and a credit to the Ford dealership. He was compassionate and courteous to us during a very difficult time. We will always go to All American Ford in Hackensack for our vehicles and we will always deal with Larry Rubin.....Thank you Larry

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mfifield

Nov 23, 2012

We lost our car to Hurricane Sandy. After visiting more than 10 other dealerships, we had a terribly bitter taste in our mouths from dealing with multiple unhelpful and unscrupulous salesmen. Eventually a friend recommended All-American Ford in Hackensack. I called and worked with Adam Selman. He was polite, helpful, and honest. He understood exactly what we were looking for and quoted us a great price that we accepted on the spot. Picking up the car was a breeze as well. We worked with Brian E. who had the car prepped and ready to picked up in no time. He was also great in explaining the various features. He even entertained our 1.5 year old daughter while we completed the paperwork.I highly recommend anybody looking at a Ford to visit All-American.

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Rudma1782

Nov 23, 2012

Larry was fantastic in my search for a new car after my old car was destroyed in Hurricane Sandy. My dad leased his first car from him last year and suggested I check out a Ford as well. I knew what I was looking for, and Larry really helped meet those needs. He was able to secure the car I wanted and have it ready for pickup while I ironed out everything with my insurance company. The whole process took less thank four days. I'll absolutely be back in two years when the term is up to consider another Ford.

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suebattle

Nov 20, 2012

My 2008 Focus was deemed a total loss due to the October 28, 2012 storm, Hurricane Sandy. When I went to the dealership to purchase a new vehicle, Ryal was the salesman who helped me. Not only was he sympathetic towards my situation, he was extremely helpful and did whatever he could to make my purchase easy and affordable. He asked me exactly what it was I was looking for and made sure he found THE car that met my needs and THEN SOME..! He also took the time to drive me down to the lot where the cars are held to show me different models and colors. I went to the dealership with the Focus in mind but left with a brand new, FULLY loaded 2013 Escape. I love my car and never thought I would be sitting in the driver seat of such a beauty!! Thanks Ryal, for all of your help!!! You are the best and Ford is lucky to have such a great salesman to represent their dealership. If anyone out there is thinking about a Ford, stop in and see Ryal. You won't be disappointed!

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ffuchs9595

Nov 18, 2012

We lost our car due to Hurricane Sandy. As a result, we were looking to replace our car quickly and yet remain within our budget.Larry Rubin of All American Ford was there to help us from the minute we walked in the door. He was sensitive to our loss and helped us to find a 2013 Escape that was affordable and available to take home that night if we wanted.We picked up our car yesterday and we are very happy with the vehicle and to be able to continue our recovery from the devastaton of Hurricane Sandy. I will be sure to recommend this dealership and Larry Rubin to our friends and family

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msheldon20

Nov 17, 2012

Our Ford Edge was destroyed by Hurricane Sandy. Ryal "Ray" was sympathtic and compasionate towards our loss. He put us in a brand new Explorer and sent us home very happy customers. He even gave our four year old daughter a Yankee Pinstripe Matchbox car, which made her happy as well.

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lzapin

Nov 15, 2012

ryal rodriguez is an aexcellent salesman. he is helpful, well informed concerning the ford product, and both personable and friendly. he helped us replace a vehicle we lost during hurriacane sandy in timely and expeditious manner which served greatly to relieve our already high stress level. i would recommemd him without reservation and was 100 percent satisfied with ther service he provided.

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jerseygirl1981

Nov 14, 2012

As always, my experience with All American Ford in Hackensack, NJ was outstanding. My salesman, Carlos Marin, was great - very polite and quick to get me the best deal possible. I love love love my new Ford Edge.

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luisrene30

Nov 13, 2012

Very organizedVery helpful Fully loaded of vehiclesThey have what the webpage says they have in stockPersonnel highly skillful and friendlySame day sale without complicationsTemporary insurance availableEverything by the numbers No surprisesThe main reason for my rating is my salesman Eddie Watson. Everything said above comes out of him. I rate his professionalism "GREAT"

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P1A2N3C4H5O6

Nov 13, 2012

I selected this dealership based on recommendations from a relative who purchased three (3) automobiles from All American Ford in Hackensack, NJ. I found the staff to be professional, knowledgable, and friendly. There was no sales pressure, and the negotiations went smoothly. I found the automobile that met my needs and the needs of my family at a fair and reasonable price. I would recommend All American Ford to anyone in Bergen County looking to purchase a new car.Completely staisfied.

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KSHEE5760

Nov 12, 2012

IN THE WAKE OF HURRICANE SANDY I KNEW I WOULD HAVE TO GET TO A DEALERSHIP ASAP, HAVING DEALT WITH HACKENSACK FORD AND FINDING A USED TRUCK THAT FIT MY NEEDS I DECIDE TO GET THEIR EARLY, THAT'S WHEN I MET RAYAL, HE WAS CLEANING SNOW OFF THE CARS IN THE LOT AND INTRODUCED HIMSELF AS A SALESPERSON. HE TOOK US INSIDE BEFORE THE START OF THE REG BUSINESS DAY AND OFFERED US COFFEE AND A PLACE TO GET WARM. RAYAL ASKED US HOW WE MANAGED THE STORM AND SHOWED TRUE CONCERN AND COMPASSION FOR THE LOSSES WE HAD SUFFERED LIKE MANY IN THE STORM. HE THEN STARTED SEARCHING FOR THE TRUCK I HAD SEEN ONLINE. HE SEARCH HIS LOT AND THE LOT ACROSS THE STREET AND THE TRUCK WAS NOT ON EITHER LOT, NOT GIVING UP HE THEN TOOK US TO THE PARAMUS LOT WHERE WE FOUND THE TRUCK, NEEDING A JUMP FROM SITTING ON THE LOT RAYAL TOOK CARE OF THAT TOO. GOT THE TRUCK STARTED AND DROVE IT HALFWAY TO HACKENSACK WHERE HE SUGGESTED I DRIVE TO SEE IF I LIKED THE TRUCK, THIS GUY MISSED NOTHING!!! GOT BACK TO THE HACKENSACK LOCATION AND GAVE ME A NO HASSEL PRICE I WAS HAPPY WITH. I FOUND RAYAL TO BE A GREAT SALESPERSON, A CARING PERSON WHO COMFORTED MY WIFE ON THE LOSS OF HER BELOVED MUSTANG, BRING A SMILE TO HER FACE FOR THE FIRST TIME IN MANY DAYS. THIS MAN WAS MORE OF A FRIEND THAN A CAR SALESPERSON AND HAS EARNED MY TRUST AND I WILL SEE HIM FOR OUR NEXT CAR IN THE NEAR FUTURE. AFTER THE SALE RAYAL CALL MY HOME TO OFFER HIS HELP IN CLEANING UP MY HOME FROM THE STORM DAMAGE, AND I KNOW IF I ASKED , HE WOULD HAVE BEEN HERE TO HELP, RAYAL WAS A BRIGHT SPOT IN A VERY BAD WEEK AND I THANK HIM, MY ADVICE GO BUY A CAR FROM HIM, YOU WILL LOVE IT. RAYAL, THANK YOU MAN!! HACKENSACK FORD, BETTER HOLD ONTO THIS GUY. RAYAL WE WILL BE BACK.KENNY & JOANN SHEEHAN

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rvelasco1014

Nov 12, 2012

I was shopping around for the new Focus ST and spoke with 3 dealers at different dealerships before coming to All American Ford and speaking with Eddie. Eddie was by far the fastest and easiest salesman to deal with. He was courteous and right away gave the best price out of the other dealerships I visited. I highly recommend visiting Eddie Watson at All American Ford in Hackensack, and will definitely be returning in the future.

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My2blklabs

Nov 12, 2012

We lost two vehicles due to Hurricane Sandy damage. Since our last vehicle purchase at another dealership was not a satisfactory experience, we decided to try All American Ford in Hackensack. That turned out to be a very good decision. Right from the start we were made to feel very welcome and comfortable. Each employee we dealt with was extremely helpful and professional. There was none of the game playing that you so often come across at other dealerships. We were very pleased with our experience and have been recommending All American Ford to other Hurricane Sandy victims. We will definitely buy here again.

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scormane

Nov 10, 2012

I would like to say that my husband and I are very pleased with the entire service received from the moment we walked in to look and test drive a mustang and right thru to when we picked up the car and signed papers with the loan officer. We actually bought this car due to being affected by Hurrican Sandy and it was very comforting to be treated so well while recovering from all the trauma and trying to get our lives back to normal! We will never forget this expierenceand are very gratful for the expierence. My husband and I will recommend this dealer and sales person to someone who needs it. Thank you so much.

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suzar9

Nov 8, 2012

I have been leasing vehicles from All American Ford of Hackensack for 8 years, and have always found them to be helpful and professional. I have been very satisfied with the service as well as with the staff. For my most recent lease last May, I worked with Larry Rubin, who was a pleasure to work with and has been very thorough in his follow up.

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scolchamiro

Nov 6, 2012

Rey was extremeley friendly and accomodating. In the wake of Hurricane Sandy, he picked us up and drove us to the dealership (we had no gas). He worked to get us a great deal. It was our first experience buying a car, and Rey made the process quick and painless. He even helped us on the phone with the insurance company to lower our monthly rate. We ended up leasing a brand new, 2013 Ford Focus. The customer service here is outstanding, I would definitely recommend this dealership and Rey in particular to a friend.

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JanelRiley

Nov 6, 2012

All American Ford located in Hackensack N.J. has a great staff! Larry Rubin was extremely helpful and knowledgable! He gave me a great no need to haggle deal! I would highly recommend All American Ford to anyone looking to buy or lease a vehicle!

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Oscar Garzon

Nov 6, 2012

Good morning. This is my second car being leased out of All American Ford of Hackensack, NJ. I am leasing a 2013 Ford Escape for my wife. I dealt with Ryal Rodriguez, a true gentleman from the first phone contact, to meeting him at the dealer, to finalizing the deal with him. Except for spending 5 hours there at the dealer waiting for the paperwork to get done, because of the aftermath of the Sandy storm, of course, my experiece was a very good one. Mr. Rodriguez knows the business, and once I told him what I was looking for, he knew how to get me what I was looking for in a car and at what price range I needed to stay at. He certainly met my expectations and got exactly what I needed. I would certainly refer him as a salesman to anyone, and would certainly refer All American Ford of Hackensack because of my previous wonderful experience there. Thank you, Mr. Rodriguez, on behalf of my wife and I for your most wonderful attention, patience and desire to work with us getting us out of our previous lease and into our new Ford Escape lease with a smooth transition.

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mglidden1

Nov 5, 2012

Team here did a great job, from Marissa, the internet specialist, to Brian, the primary seller, to Joe Fisher, the GM. Before, during and after superstorm Sandy, they worked hard to answer all of my questions and win my business, displaying competence and experience. Brian was proactive on paperwork and lease nuances, without being overbearing, while patiently walking me through the many car functions and details at pick-up.

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sohrab.safargar

Nov 3, 2012

Excellent salesman, I've been buying cars from Eddie for over 10 years. I highly recommend him as a salesman. I've been driving ford trucks for over ten years and I love it.

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ecampagna1

Oct 29, 2012

Larry Rubin is one of the nicest salesman to work with. We have leased 4 FORD vehicles from All American Ford. This dealership has been a pleasure to work with. Larry Rubin is a great asset to this company. We leased our EDGE Sport through Larry and the experience was so good we came back for another lease and asked for Larry Rubin. I would highly recommend him.

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JACOB5

Oct 29, 2012

LARRY HELPED ME PICK OUT A CAR THAT NOT ONLY MET MY NEEDS BUT THAT OF MY WIFE.HE FOUND THE RIGHT FIT OF OPTIONS AND COLOR TO MAKE FOR A BALANCE. WHAT I WANTEDAND THAT OF MY WIFES.

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bexp5

Oct 29, 2012

Great job guys. The folks were very very very very very nice and paid attention to details. No hassle to complete transaction. Thank you. Bill S.

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ada2002

Oct 27, 2012

Overall great sealer!! Extremely satisfied Ryal! Made it easy for me to get the car a wanted! Now i'm enjoying my ride all the time!

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harleygirl0916

Oct 27, 2012

I just bought my NEW (to me!) 2009 Jeep GCL last night and "Ray" was my AAF salesman. One of the cars I was interested in looking at I knew was NOT on the lot but in upstate NY. I spoke to Ray that morning and he assured me that the car WOULD be in Hackensack that day. I arrived at the dealership later than I told Ray I would be there and when I got there - he was standing outside (nicely dressed) patiently waiting in the parking lot with BOTH cars I was interested in parked right in front. I was immediately impressed! (Unbeknowst to Ray - and he will find this out now) I had just come from the Hack Toyota dealer where I neither cared for the vehicle and was LESS impressed with the salesman, the "closer" and the dealership as a whole. Ray was professional, friendly, attentive and very knowledgable (even on a Jeep). There was no negotiating on the price - Ray explained that the prices shown online are actually bottom line prices with no room to "haggle". My overall expreience was EXCELLENT! Ryal Rodriguez was meant to sell cars and does it well! THANK YOU!

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Al Palzer

Oct 27, 2012

10/26/2012 Eddie Watson was the salesman that assisted my wife and I when we visited All-American Ford in Hackensack, NJ while shopping for a new car. Eddie was extremely patient with us while he helped us explore all our options, he prepared all the prices and options but left the final decision to us. We are very happy with the Ford Edge we finally selected as our first time lease. We will definitely return to All American Ford and Eddie Watson for our next purchase or lease. Al Palzer

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maryevanisko

Oct 23, 2012

Larry was great in helping me lease my new car. He was respectful to me as a women and gave me a great deal. He took intoo consideration my current needs and finances and we came up with a great deal! The service department has always come through with fast and effeciant service and has always considered any time restraints that i had. I would definatly go back to Larry and All American Ford in Hackensack for any of our families car needs!

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Ortleyb

Oct 22, 2012

Worked with Larry for 4 years and he is always on top of his game. He has always followed up with me regarding the purchase of a new vehicle and promptly answered any questions that I had. He is a pleasure to work with.

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epperlein1

Oct 22, 2012

Ryal is a persistent and passionate salesman. I have been working with him over the last 9 months to find the right time to get out of my current lease and into a CPO Explorer. He never became frustrated and was always looking out for my best interest. We developed a great rapport and I always looked forward to his call. I knew if Ryal was calling it was because he was proactively trying to get me to time this transaction perfectly. We finally found the right time and i'm thrilled to be in my CPO Explorer. Ryal with the help of another great gentleman - Steve Plunkett are exactly what people hope exists in the Auto sales marketplace. They are honest, engaging, friendly, highly educated and passionate salesmen. I HIGHLY RECCOMEND THEM BOTH.

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peter_knott

Oct 21, 2012

Ryal Rodriguez was a pleasure to work with. In the past my wife and I have been to other dealerships and dealing with sales staff has made us very frustrated and angry. We have often felt that we were conned or cheated into paying more than we should have. This was the first time we have dealt with All American Ford and dealing with Ryal was also completely different from previous experiences. Ryal is new to auto sales but was fully knowledgeable on the Fusion which is the vehicle we were looking to lease. He was patient, took the time to show us all the models available and their various features. Ryal is personable with a friendly disposition. I think that both my wife and I would agree that we felt that this was our best ever experience we have had in shopping for a new vehicle in the past 35 years. We are very happy with the Fusion we ended up with, felt we got a good deal and for the first time that I can remember, we came away happy. This has to be credited to Ryal's interpersonal skills which are so ofter lacking with sales staff at Auto Dealerships. I would recommend Ryal to friends and would also hope that when we are shopping for another vehicle in the future would want to deal with him again. Thank you Ryal Rodriguez and good luck!

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LDeCandy

Oct 21, 2012

Both the General Sales Manager Joe Fisher and Sales person Carlos, Marin always go above and beyond to help me with my new car. I would recommend this dealership and personnell to all. 5+ Customer service oriented. Thank you again for a pleasant buying experience. I have developed a great customer experience for years now.

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yarink

Oct 21, 2012

just lease a car from Larry.it was great experience, Larry was fantastic! nice, warm and understanding.i got the car i want in the price i dream about.thanks again Larry!!

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robert.bischoff.3

Oct 20, 2012

my experience overall was great. gabe walked me through the whole process and found the perfect car for me, with patience and professionalism. it wasn't a pricey car, but he treated me just like i was buying a high end mustang. i recommend gabe and this dealer wholeheartedly.

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Jervol

Oct 20, 2012

Ive purchased three auotomobiles from All American in Hackensack. Larry Rubin was my salesperson. A very knowledgeable and pleasent person to deal with. He made the purchasing process very enjoyable.I first puchased a ford Edge from Larry, reat deal and great automobile. Then I was looking for a pickup truck and Larry hooked me up with a Ford Ranger, which I enjoyed until I realized I didn't need two vehicles. I asked Larry about the Ford Sport Trac and he said they stopped making them in 2010.So I asked him to keep an eye out if any were traded in. Within three days Larry called and said one came in on a trade and I should take a look. I went down and traded my Edge and Ranger for the Sport Trac. Dealing with Larry was a very p;easant experience. I might add the Dealership is very friendly whether it be sales or service.They are all there in your Best Interest.I have and will recommend Larry and Hackensack Ford for a wonderful purchasing experience not to mention the great product they are selling

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escape2012

Oct 20, 2012

I have leased 3 Ford's with Larry Rubin. He is very friendly, reliable, responsible and customer service oriented. Always a pleasure. He makes the process of a lease so much easier than what it seems, especially to a woman. Big reason why I keep coming back when my lease is up!!

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BBonder

Oct 20, 2012

I have leased 3 Ford Edges from All American Ford and the reasons I keepdoing so is because of Larry Rubin, my salesman, who not only suppliesgreat customer service and response but also gives me prices that noother dealer can even come close to. !! My son just leased his Edge fromAll American as well. It's now our "Family Ford Dealer".

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frank.scandariato.9

Oct 19, 2012

I live in Staten Island and had a terrible exprerience at Dana Ford (Arrogant, they represent Ford in a negative way). All American Ford is one of the best experiences I have had with Car Delaerships (this coming from previously owning a Mercedes, Audi and BMW). Sales Consultant (Brian Eschrich) is honest, knowledgeable, and patient as they come. Brian made the experience worth while and comfortable without pushing you to make deal (which helped me purchase car right away). Finance Manager (Chris Haslam) is great, didnt push me into buying added warranty and got me in and out of office in record time (dealt with Finance managers that keep you in office for hours!).Great experience with All American and will definetly reccomend this to friends and family. Thanks All American Ford for great experience!!

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cdashko

Oct 19, 2012

This was our second time at All American Ford in Hackensack. I wouldn't go anywhere else and would recommend Larry Rubin as your salesperson. He was always honest, friendly, extremely knowledgable and made sure we had the very best deal. Such a pleasure to work with. He still calls us once in awhile to see if all is ok. My daughter leased a car with Larry which was alittle nerve wracking since it washer first car. He made her feel at ease and was patient with her selection of a car. I really cannot say enough about him or All American Ford of Hackensack.

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mma828

Oct 18, 2012

All American Ford has always been our number one choice for car dealerships. They continually go out of their way to make the customer feel at ease. They are knowledgeable of their product and have alway given us a competitive yet fair price on all our purchases and leases. We have recommended this dealership to many of our family and friends and they have been just as satsified.

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richgelber

Oct 17, 2012

My salesman, Larry Rubin was very knowledgeable and helpful in assisting me in the purchase of my Ford Edge. He listened to my needs and found the best equipped vehicle to meet my requirements. Larry has a no haggle,fair & honest approach to selling a car and delivers the best deal around. I have no hesitation in recommending him to friends and family.

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Gary09876

Oct 17, 2012

If your looking for a ford you have to go to All American Ford and when you get there ask for Gabe Absolutely the best car buying experience we ever had

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Jamie1309

Oct 17, 2012

Had a great experience at All American Ford. The staff was professional. I will be buying my future fords from Gabe at All American Ford

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jfjr84

Oct 16, 2012

I went to All American Ford because I had heard such great things about them, and I now I can see why everyone spoke so highly of them!The salesman, Al Dixit, was a real nice guy and certainly does not fit the typical "salesman" persona. He didn't pressure me at all to drive away in a car that day. In fact it seems that all of the salesman I encountered were genuine people who were knowledgeable about their cars.The financing manager, Chris Haslam, did a superb job at explaining my financing terms and warranty options. I left the dealership feeling confident about the financing I had just agreed to.I got the exact car I was looking for at a good price, what more can you ask for?I can see why this dealership has been doing so well and expanding in size even in a down economy!Definitely a much better experience than I have had at other dealerships in the past. I spent the next few days recommending them to everyone who saw my car, and I will certainly continue to do so in the future!

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joe.monaco.16

Oct 16, 2012

Ryal was very professional,friendly and helpfull. I would highly recommemnd him. He was very patient with all my questions regarding new auto purchase and trade in value of my existing auto. Overall I would reccommend this dealership highly.

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Cnp38

Oct 16, 2012

I entered All American Ford in Hackensack Nj and was greeted by Rey.he asked what I was there for and told him to buy a new mustang. He showed me on in the lot and took it for a ride. We spoke about price and model. He later filled out some preliminary papers as to price and model that I would like. I gave him all the personal info and asked him not to call me, that i would would return when I was ready , he respected my wish and was very happy for that. Im writing this report because this is the 4th new car that I bought and was very pleased with the experience ,Rey was not pushy and did not force me to buy something I did not want. my experience with this dealer was very pleasant and I would reccomend them to everybody .The sales person I dealt with was Ryal Rodriguez and I cant thank him enogh for the pleasant experience.

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MGrossi31

Oct 16, 2012

Jim was a great person to work with and All American Ford is the place you want to buy your vehicle from. Jim got me into a 04 f150 and it was a great truck, but there were some problems i was having with the truck and i just wasn't happy. so i went back and talked to Jim and his manager and we made a sour deal turn good! Jim got me into a brand new 12 F150 i could not be any happier with the time and the work Jim put in to make sure he that i was happy. All American Ford is where its at. i been looking for a truck for about a year and Jim was the only guy that was willing to work with me and put the time in to make sure i got the truck that i wanted, well Jim i cant thank you enough. It was great doing business with you and All American Ford, thank you.

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SC07024

Oct 15, 2012

Larry worked very hard to find me the vehicle I wanted based on specifications I provided. It wasn't easy as it turned out that what I wanted wasn't readily available but in the end he was successful. The next time we need a car chances are excellent we will be back to see Larry.

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tanjina.chowdhury.94

Oct 15, 2012

Travis was a great person, he took care of use. We love taking to him and if we every to get another ford I would go to him. He is a friendly person and love taking to people.

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wschweizer

Oct 15, 2012

When I walked in to All American Ford I was lucky enough to be helped by Larry Rubin, who went above and beyond in getting me into a new truck. Larry was a pleasure to deal with, and worked to get me a great F-150 at a great price. I was extremely satisfied with my experience with All American Ford, and would highly recommend them.

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bebolivar54

Oct 14, 2012

Ryal is a very capable salesman I felt very comfortable making all kind of questions and he took all the time to explain eveything I wanted to know. He was very helpfull finding the best options in my least. It was a very good experience.

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carolg714

Oct 14, 2012

We have purchased and leased numerous cars from Hackensack All American. I went in unsure to lease the Taurus or Edge. Jim Payne, after hours of going over all the possible options, test driving, and finding the color that i wanted, helped me decide on the Edge. Jim had the patience and a great personality and made sure I was 100% happy in the purchase I have made. He set up the sync in the car and went over fully all the navigation and other options that came with the vehicle. I would recommend Jim Payne and All American to everyone.

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C.mcelroy10

Oct 13, 2012

Carlos was excellent to work with! Any questions or concerns I had he answered efficiently and knowledgeably. I would recommend anyone to come in and get a car from him! Thank you for everything!!!

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asyar4

Oct 12, 2012

Buen car dealer para hacer negocios en compra y trade in. Valoran tu trade mas que en otros dealer ford. Steve Viruet and Carlos Marin son tremendas personas en cuanto a sales. Se los recomiendo!!!!!!!!!

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fordedge2012

Oct 12, 2012

Ryal was outstanding, he helped me get the best price possible and made me feel very comfortable with my purchase. He personally got the car ready for me to pick up and did a great job. Made the whole prcess very easy and fun. i will recommend Ryle and hackensack ford to all my friends and family. Thanks Ryal!!!

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DonConnors

Oct 11, 2012

I walked into All American Ford without knowing anyone at the dealership and as luck would have it Larry Rubin helped my wife and I. Larry made us feel like All American Ford was a place we could trust and wanted to do business with. He worked with us to find a price and package that was right for us - and we left feeling great about the deal we made. Enough so, that when we needed another car, I did some digging and found Larry's card. We have gotten three cars through Larry and All American and could not be happier. I would definitely recommend Larry and All American Ford.

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christinetropea

Oct 11, 2012

Ryal was wonderful and extremely helpful the moment I walked in. I would recommend All American Ford and Ryal to anyone and will be back in 2014 to purchase my next vehicle from All American Ford.

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ramonahastu

Oct 11, 2012

Julian is a great person, very friendly and knowledgeable. He gave me good advice and told me everything I needed to know about the car. The only bad thing was the price of the car but I am able to manage.

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repicej

Oct 11, 2012

Everybody that we came in contact at the dealer made our decision very easy especially Ryal Rodriguez. Would definitely consider for future and also to my family

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robert torres

Oct 10, 2012

Ryal is a very pleasant salesman, a pleasure to work with, easy to communicate with and provided me with the right answers to my questions. He takes his time to explain all the possible options that needed to be explained in buying a vehicle within my budget. He has returned my calls when I had additional questions pertaining the sale of the vehicle and took his time to explain and go through every option that came with the vehicle. this is my second vehicle purchased from this dealership and I will continue to purchase more vehicles from here and use Ryal as my sales person. I will recommend Ryal to other people interested in purcasing new or used vehicles.

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kjk1984

Oct 10, 2012

I was in the market for a new used car. I went to all american ford in hackensack and met Julian. I informed Julian that i was looking for a 2010 ford taurus sel awd that had seen on there website. Julian looked up the car and informed me that it was at there kinston NY location. I told Julian that i was interested in the car and would like to see it. Julian told me that it would take about 4 hours to get the car to hackensack and that he would call me when it was there. Within 3 and a half hours i got the phone call and went back to the dealership. Julian and i went for a test drive then came to an agrement for the car. I was then brought to Alex's office to do the paperwork. Alex was very fast and efficient with all the paperwork i was out the door within 45 min of returning to the dealership. My experience at All American Ford was the best i have had while buying a car. Julian and Alex were extremely friendly and good at there job i will be returning to All American Ford when its time for my wife to get a new car.

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gt4518

Oct 10, 2012

We were referred by Costco. We got the car and features we wanted at a good price and without wasting a lot of time. We're surprised we haven't heard from Costco yet.

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bella9280

Oct 10, 2012

Buying a new car isn't very fun. We worked very close with both Eddie Watson, and Steve Plunkett. It just so happens that Eddie sold my husband his truck a few years ago. The experiernce was nothing but a pleasant one. They both had one goal and that goal was to get us in the exact car we wanted, they both said we dont want you to settle we want you to sit here and be happy and have a pleasant experience which was 100% what we got! We worked all worked together and drove off the lot in the exact car we wanted. Eddie was amazing from the moment we met to the moment we drove away.If you are looking for a new car call Eddie Watson he was amazing!

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JOHNDRUM68

Oct 9, 2012

lARRY WAS EXTREMELY HELPFUL TO US IN SELLING US BOTH OF OUR fORD EXPLORERES. HE ALWAYS GOES THE EXTRA MILE. WE HAVE BEEN EXTREMLY SATISFIED WITH BOTH HIM AND THE DEALERSHIP AS A WHOLE.

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Bpierro

Oct 9, 2012

Larry was a great salesman and really went out of his way to get me the truck I really wanted. I'm very satisfied with my new truck......

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CWJW0164

Oct 9, 2012

Julian Santiago made our purchase of a new Taurus a Great experience. We were a little unsure being our first experience with All American Ford in Hackensack but we had heard good things about this dealership. Julian put us at ease right from the start, was patient and took time with us until he knew we were happy with the entire process from selecting the model, test driving, the price and until we drove our new Taurus home, which we love. This was our first experience with All American Ford in Hackensack and we feel like we are "Family" now thanks to Julian.I would like to also recognize Joe Fisher and other members who worked with Julian, Steve Plunkett and Chris Haslam.

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abbie1118

Oct 9, 2012

Working with Jerry Forman and Jeff Braunstein is the reason I was able to buy my car. They are extremely knowledgeable and patient with us even when we were unsure of what we of what we were looking for. They made what is a very stressful process much easier and I look foward to doing business with them in the future.

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mcphattw

Oct 9, 2012

My overall experience with All American Ford was excellent! My salesman Ryal Rodriguez was the best salesman i had in a long time. Great S

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JMPINCAYM

Oct 9, 2012

Great customer service, great price, and very friendly service. Ryal was very friendly and made the experience of buying a new car painless and very quick.

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mlewis8

Oct 9, 2012

I had a great experience with this dealership. I went in thinking I wanted a crossover/SUV, but Jim convinced me to look into the Fusion to stay in my price range. It is an option I hadn't considered before but it fit all my needs perfectly and I am very happy with my choice. I also received great follow up/customer service throughout the whole experience. It was my first time buying a car... and I am very pleased!

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rzorrilla

Oct 9, 2012

Ryal was very pleasant salesman and a pleasure to work with. He answered all the questions I had and was easy to communicate with. He took the time to review all the possible lease options that were available to me and worked within my budget. He was very flexible and called me whenever I requested...usually evenings and after office hours. Overall, this was a positive experience.

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dregas

Oct 8, 2012

I had an overall great experience. Ryal was very helpfull and very instrumental in my decision to lease my new Ford Focus. He helped me choose the right vehicle for my needs and worked a great trade-in for my BMW. He went out of his way to find a Focus in a color that my wife would be happy with. I would highly recommend him to anyone I know who would be shopping for a car.

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furios

Oct 8, 2012

Carlos Marin made our shopping experience extraordinary. He answered all of our questions and made us feel comfortable enough that we ended up leaving the store with our new 2013 Ford Fusion!We are very happy with our purchase and would recommend Carlos to all our friends interested in purchasing a new vehicle.

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Amypena25

Oct 8, 2012

I had the most pleasant experience buying my new ford explorer from all American ford in Hackensack . Ray was the most efficient and knowledgable salesman I have ever delt with. He made me and my family feel like family. He made it o easy to make a decision and feel comfortable with it. I hope to do business with him in the future... Thanks Ray!!

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Tmcphatter

Oct 8, 2012

Great customer service and very knowledgeable about the vehicle. The dealer explained every feature clearly and even offered to help with any further questions or concerns after he purchase was made. Made the whole buying experience pleasant.

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Berto13

Oct 8, 2012

Travis was helpful in answering all my questions and concerns while I went through the buying process. He made sure I understood all my options and delivered on all his promises.

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workforce

Oct 6, 2012

Second purchase in six years from this dealer. Both were excellent experiences. Most recent was a purchase of an Edge with salesman Larry Rubin.He was professional and no pressure to buy. Very knowledgable about all Ford vehicles.Service department experiences also has been all positive over the years.

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south1141

Oct 6, 2012

Overall very satisfied. Got me a great lease price on fusion. set up the sync and plenty of the extra features, and followed up with me after the sale to see that everything was going well. Ryal was fair with the price, even when I gave him a hard time.

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AnnMarie M

Oct 5, 2012

Jim did an incredible job, I came in knowing exactly what I wanted, and didn't want to hear we can try or let's see what we can do. Jim worked diligently with me to find my 2013 Escape, his work ethic proved me wrong about most car salesman reputation, going the extra mile for me and my expectations. I really my new truck and I highly recommend Jim for anyone looking to buy a Ford.

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Edison

Oct 4, 2012

Hello I bought a truck there last week and my salesmen was very helpful and knew everything about the car. To get the loan was hard because I don't have good credit but victor help me all the way . He was every understanding with me and even help me drive my new car home cause I still had my other car with me. He was great and if you go to all American ford you should see him .

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mdelvalle5611

Oct 4, 2012

Carlos was GREAT. He helped me with my gorgoeus truck and was very efficient with everything. He was very attentive and made the experience at the dealership pleasant. Also the gentleman that explained the whole SYNC thing in my vehicle was very helpful also. I would recommend this dealership to anyone. Thanks again!

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stuart.fishkin

Oct 4, 2012

This is the second new vehicle I have purchased from All American Ford in the last two years. The costumer service the employees at All American Ford gives to there customer is impeccable. I can assure that this is not going to be the last vehicle I purchase from All American Ford and that I will highly recommend All American Ford to my family and friends. Thank You All American Ford for making the purchasing of my 2013 Ford Fusion Hybrid such a pleasurable experience....

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carswelle1

Oct 4, 2012

Julian and the dealership did a great job finding me the car I wanted at the price I can afford. We went back and forth for a few hours, but were able to get what we wanted in the end. A little slow with the paper work, but didnt matter with the deal I got.

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Jackreu

Oct 4, 2012

My Salesman Larry Rubin could not of been more helpful and I would recommend him to anyone. i buy all my cars from all American because of the selection quality and the people.

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lorie plug

Oct 3, 2012

Mr. Watson, is a great person to work with. I had no problems and he gave me an EXCELLENT!!! price on a new ford. I will continue to make all my purchases at All American Ford. Mr Watson, was very helpful and most of all honest. He worked very hard to get us in our new Truck. Thanx Mr. Watson we will see you again.

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Mattburke

Oct 2, 2012

Julian was extremely friendly and accommodating. Overall we had a great experience and left happily with our new Ford Ranger. Everything was very smooth and easy, we are still very satisfied with our truck.

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erpd101

Oct 2, 2012

This is the 4th vehicle I have purchased at All Americamn Ford in Hackensack NJ, Carlos Miran has been my salesman for the last three sales. Carlos asks what I want, then sets out to find it; he has always delivered on all the specifics. Carlos and the sales management have always worked to arrange pricing that we can all agree with. I have been a loyal customer of All American Ford in Hackensack because they have been a loyal dealership, and Carlos Miran is my salesman.

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Jortega0221

Oct 2, 2012

Ryal was great with helping me get my new car which I love. He did everything to help me leave the parking lot with keys in hand!This is the first time I walk into a dealer and got greeted within 10 seconds. The customer service there is unbelievable. If anyone wants to enjoy THE GREATEST CUSTOMER EXPERIENCE ALL AMERICAN FORD is the place to go. He was hands down the nicest, most enthusiastic, and helpful sales person that I have ever dealt with. He made the experience of shopping for a car relaxed, easy, and fun.I never had the pleasure of working with someone so knowledgeable yet patient. I will be coming back to get another car very soon. Thank You Ryal and All American Ford.

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kmadisoncarp

Oct 1, 2012

nice friendly people there ryal was great help will recomend to anyone i can.two others helped out alot with truck and to show how it works

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fernanra

Oct 1, 2012

customer service was friendly and responsive. i was able to get questions answered and information. dealer located a vehicle i wanted that was not on the lot within 24 hours.

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Akoster

Sep 29, 2012

Awesome experience, Larry Rubin is a great salesman. He handles all of mine and my families automotive needs. Just leased a 2013 Edge. He made it so easy. Brought in my leased Escape today and left with an Edge. I recommend him to all my friends too. I also service all my vehicles at All American Ford. I really can't say enough.

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johnseitter

Sep 29, 2012

its the second truck i bought from larry.he is a great guy very frendly and professional.good salesman very helpfull with all my questions and requests.very helpfull showing me all the new truck fetures and options.would recomend him to all my friends.

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cecicano85

Sep 28, 2012

When I made my visit to trade in my Edge, Ryal made me feel right at home. He helped me with all the paper work and even changing my insurace carrier. the next day he called me to see if i was happy with the car i chose. It is very nice to have a caring and friendly sales rep to check up on you and see if i am enjoying the car. I deffinative recommend Ford auto motive and of course Ryal to anyone who is planning to purchase a car, very helpful and friendly sales reps.

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judy.smilow

Sep 28, 2012

This was our second deal with All america.Thy are courteous and truthful and prompt.There was no second guessing and they made the visit worthwhile.The salesperson Carlos was excellent and helpful and I would highly recommend him and the entire dealership including Daniel Lindsay and Janis.Thanks

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dzysman

Sep 27, 2012

Larry was able to get me exactly what I wanted in the car for a reasonable price. He listened and delivered the perfect car for me.

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RDJS

Sep 26, 2012

I GOT THE BEST CUSTOMER SERVICE FROM CARLOS MARIN. THIS IS MY FOURTH LEASE THROUGH THE SAME SALES PERSON.IT'S BEEN ALWAYS A GOOD EXPERIENCE.

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The Roys

Sep 26, 2012

I have to say that my experience with this dealership was a good one. I went in very overwhelmed and emotional and Mr Rodriguez was fanatasic. He worked a miracle and got us the best possible price for our current financial situation. Everone dreads car shopping because of the hassle usually involved but, I must admit that this was one of the best car buying experiences that I have ever had. My husband bought a Ford earlier in the year from another dealership in Wayne and we had a horrible experience. I would recommend All American Ford in Hackensack to anyone and I would also recommend Ray. He was great! Thank you everyone for helping us!

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lvallari

Sep 25, 2012

Larry was very helpful and always willing to answer any questions I or my fiance' had about the car and the lease. Right now, she and I have had our Fusion for a little more than 3 months and love it. We have not had one problem with the car and I because of this and the attention Larry showed the two of us, I would highly rate both he and All-American Ford.

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applianceman

Sep 25, 2012

Ryal and Chris and Arie were all very responsive and accommodating in my recent purchase of a used car. They made me feel very comfortable and confident with my decision. Since I live more than 1 1/2 hours away and forgot things they worked very hard in resolving all the small problems I presented them. I drove down late in the afternoon and drove away that same day with my car. Quick and to the point and very fair.

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fordadrenaline

Sep 25, 2012

Ryal was extremely helpful and pleasant to work with. He was willing and able to answer many of my questions and concerns. Overall, purchasing a truck from this dealership was an easy and pleasurable experience. I would return to this dealership for future cars/ upgrades.

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rachc0410

Sep 24, 2012

This is my 3rd lease with All American and this 3rd time was certaintly the "charm". Larry reached out to us as our lease was ending and we came in, told him what we were looking for, and he got it for us. We walked out with the car that night. It was quick and painless. Larry didn't waste our time, he just gave us what he knew we needed/wanted and that was it. Very pleased with our experience this time and will continue to recommend to our family and friends.

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cynth2bart

Sep 24, 2012

He was great with helping me get my new car which I love. He did everything to help me leave the parking lot with keys in hand!

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Gv77177

Sep 24, 2012

I buy all my cars at All American. Larry is very professional and always takes good care of me. He is the best. I highly recommend him and Steve Plunket (the manager I worked with) and All American Ford in Hackensack.

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gilbertoiraheta

Sep 23, 2012

We really enojoyed working with Carlos Marin. He was really patient with us. My husband, wanted to get a Ford Fusion, so we decided to visit All American Ford in Hackensack, New Jersey. Mr. Marin took care of us on an outstanding and really professional manner. From now on, if we decide to upgrade our car we will come back again to All American Ford. Claudia

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Aangulo

Sep 23, 2012

All American Ford was very informative, helpful, and friendly. I recommend asking for Larry Rubin if you go in. He was hands down the nicest, most enthusiastic, and helpful sales person that I have ever dealt with. He made the experience of shopping for a car relaxed, easy, and fun. Thanks Larry!

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Ilenegrl

Sep 23, 2012

This is my second time to All American Ford in Hackensack. I am still impressed with their professionalism, honesty, and integrity.My salesman, Larry Rubin, is a true professional and I will continue to recommend my friends to him. He cares about his customers needs and wants; a rare quality in other car salesmen that I've dealt with. Thank you Larry and All American Ford.IBM

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Dschulthes

Sep 22, 2012

Yes! This is my 6th lease with this dealership. Always efficient, friendly and comfortable...never pushy. They aim to please.Can you believe they made sure my choice was delivered from Long Island and detailed so I could pick it up on my birthday.Awesome!

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tamer.rocky

Sep 21, 2012

I was really happy with the service my family and I received by the staff. Made the purchase of a Ford Focus and feel I got a fantastic package! Would def. deal with these gentleman again with any future purchases. And i want to thank them for all thier help!!

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donna.eggelingdavern

Sep 21, 2012

7 days ago I set out on my quest to find a used 2011 Ford Flex in my price range. Tonight, I drove away in a brand New 2012 Ford Flex. And, I cannot say enough good things about my Salesman Ryal. I've never met a car salesman that I liked.... but Ryal's friendly demeanor, caring attitude, his people skills and smile has made me his customer for life. He listened to what I wanted, found me some options, and we talked, and then he asked if I would consider a brand new Flex. Of course he did! But once he and I looked at the #'s, it was a no brainer that the new Flex was the way to go. There really wasn't must of a price difference and I would get a really good waranty with the new Flex, and alot of extras included that you would not get with a used vehicle. Now he just had to find me one. I was very specific in what I didn't want. I didn't want the one sitting there, so off Ryal went with my information and he began his search, and I went home confident that he would find me a Flex in a color I would approve of. The next day he had a Flex for me to look at. We test drove it and absolutely loved it. We plunked down the deposit and he wrote SOLD on the windshield. I am over the moon extactic about my purchase. Ryal made sure I was comfortable in what we discussed and made sure it was the right decision.All American Ford is the nicest dealership I have been too in a very long time. A very busy one too. I was met by someone immediately upon parking my old Windstar van, by a very nice gentlemen who asked if he could help me. I said I want a Flex. He told me that they had a Flex I could look at inside on the floor. Once inside I was greeted by Ryal. Buying a car can be quite unnerving but I never felt that way this time. I am very pleased that they explained things to me clearly, were never pushy, really worked with me, were compassionate and understood what I could afford, and I can honestly say I am a Happy Ford Flex owner tonight. I thought it would take months to get one. It's actually in my driveway now! I still can't believe it. I love my new Ford Flex and highly recommend Ryal Rodriguez and All American Ford to everyone. Great customer service all around!

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newcarforme2

Sep 20, 2012

If you are looking to buy a new ford go to all american ford in Hackensack.Ask for salesman LARRY RUBIN,he answered any and all my questions and made my purchace of a new ford edge easy.

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lavital

Sep 19, 2012

Very friendly, informative and to the point. Willing to work with you. Made the right suggestions and went out of him way to find the can and the deal I was looking for.

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jmr17

Sep 19, 2012

I had a wonderful experience in shopping for my new ford at Hackensack All American Ford. I have to admit i was a little apprehensive of buying a ford at first, but that all changed when I met Larry Rubin and he offered his assistance. Larry was very friendly, but it was his patient and knowledgeable customer service that made my shopping experience so much better than i had anticipated. I especially appreciated his efforts in getting me the best price possible, and will recommend this dealership to everyone because of him.

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faz383

Sep 19, 2012

Rey Rodriguez was very helpful & extremely friendly. Him and the staff were able to let me drive the car that I was craving for for a long time, a 2013 edge sport.

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susanroura

Sep 18, 2012

Ryal was professional, knowledgeable and friendly. Most importantly, he didn't waste my time! I wish I could buy all my vehicles from him. I do, howver, recommend him to all my friends and associates.

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gnagy3

Sep 18, 2012

My experience with All American Ford was exceptional. Larry Rubin was a pleasure to deal with. His efficiency made the whole process very smooth. All the necessary paperwork was completed via email/fax prior to my appointment. I was pleasantly surprised when I walked in to pick up my car. All I needed to do was sign some paperwork, receive my SYNCH training, and drive away with my brand new car. There were no hidden surprises. It was just perfect. I'm looking forward to doing business with Larry again, and will definitely recommend him to anyone who is looking to buy a Ford. Thanks so much for all your help.

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eddienyvonne

Sep 17, 2012

While searching for a new Ford car our second stop was this dealer. We came across Ryal Rodriguez He's charismatic attitude and friendliness sold us instantly. We left with a brand new Ford Escape. Ryal is quite an asset to this dealer and we thank him very much.

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Jlpanchi

Sep 17, 2012

This is the 5th vehicle I have purchased from All American Ford in Hackensack and the 3rd from Carlos. Carlos is a true professional that gives you the best price possible. He works very hard to make sure your purchase is within your budget and you get exactly what you want! He follows up with you to make sure you are happy with your car/truck after you leave. I wouldn't think of buying a car or truck from anywhere else.

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tamhphan

Sep 17, 2012

There was a problem of overspray on my new mustang that I thought may not be taken care of properly. I was a bit worried at first. But when I arrived to the dealership - I met with Ryal and he was very attentive and quickly responded to my problem. He addressed the managers right away and even had someone from service dept. look at the problem. It wasn't too long after that my car was taken care of. I was again worried that the quality of work on my car will be sub par - but it was awesome. They detailed the vehicle and removed the overspray - even polished and waxed it for me. There's not one scratch or swirl mark. I gave the guys that worked on my vehicle a big tip. And in the future I will have no worried working with Ryal, his manager Martin and All American Ford again. Thanks!!

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rhargadon

Sep 17, 2012

Great experience puchasing my new Ford Edge with the help of Ryal Rodriguez and Steve Plunkett. Ryal went the extra mile to make sure that I fully understood all of the little details of my new vehicle.

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william.j.poland

Sep 16, 2012

This is our second visit and lease with All American Ford in Hackensack. Each time we've had a very good experience. Our salesman, Larry Rubin, was very knowledgeable and not overly agressive. Larry listened to our needs and provided the best available options for our budget. We were very satisfied with our experience with Larry and All American Ford. My wife is very happy with her new 2013 Edge SEL.

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loufer6218

Sep 16, 2012

Company was a pleasure to work with as I leased my new Ford Edge. My sales agent Bryan Struck was most helpful in getting through the lease process. Answered my questions in a timely manner and made the whole process as easy as could be. I would reccomend him and All American to anyone interested in acquiring a Ford car or truck. Many thanks! Lou Fifer

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FkYOU

Sep 15, 2012

My experience with All American Ford has been great. I'm on my 3rd car with them and highly recommend Larry Rubin as a salesman>

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Raven56706

Sep 15, 2012

Kevin Pineda and Martin Pineda are both class and excellent sales people. They work hard to get you the best deal and dont pressure you into anything. Highly recommend!

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grammie4

Sep 15, 2012

I have never purchased a car on my own before. In fact I haven't had a new car in 15 years. I was quite unnerved about the whole experience. Then I went to All American Ford in Hackensack and my salesman, Ryal Rodriguez changed all that. In a very short time I went from nervous to excited at the prospect. Ryal was so knowledgeable and confident which made this a very pleasant and comfortable experience. I love my new Ford Fusion and would highly recommend Ryal Rodriguez and All American Ford to anyone.

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malvarez1981

Sep 14, 2012

Ryal was amazing! He took the time to explain the different options we had for our first family car. He was very friendly and looked out for our best interests. We would highly recommend him anyone searching to purchase a vehicle. Top notch!

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juliorjover

Sep 14, 2012

I hate going to dealerships to purchase cars but when i met Ryal Rodrigues it became an amazing a fast experience. I was in and out with a brand new car. The guy is amazing and very caring. I even had my kids with me and he was very patient. Hopefully when i go back again in the future Mr. Rodriguez is still the guy i see. Thanks

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debbie.defreitas

Sep 14, 2012

ryal rodgrguez,was very compitetent, had a lot of information about helping me make the right decsion for myself, the wait was not long and the customer service was great.

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FranceBelle82

Sep 14, 2012

My husband and I had the pleasure of having Mr. Ryal Rodriguez as our sales person. He was attentive, friendly and knowledgeable. More importantly, he was not forceful throughout the purchase process, he gave us ample amount of time to browse and answered all of our questions. We had several car makers in mind, but we came back to All American Ford because of Mr. Rodriguez. His service was excellent and unparalleled to the rest. I highly recommend him to anyone out there interested in purchasing/leasing a Ford vehicle as he will serve you with respect, patience and provide you with the best options.

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dmunoz918

Sep 14, 2012

Awesome Service, the buying procedure went smoothly especially since it was my first car! Both Ryal and Martin were very helpful and were great to work with. Ryal helped me set up my phone with my new car's bluetooth and was able to show me all the cool features my car had. Would definetly reccommend to family and friends!

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asjz81

Sep 14, 2012

Ryal was an outstanding sales person to work with. He was low keyed and not at all like the stereotype of typical car salesman. He was helpful, patient and made the experience as painless as buying a car can be. I somehow envisaged this type of low keyed approach with high end luxury cars but not with a typical family vehicle. I was pleasantly surprised. I would definitely recommend him.

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wytrin

Sep 13, 2012

Ryal was the consummate professional. Extremely professional yet very down to earth and came across as a sincere "people" person. He listened. That's important. Many of us today, including myself, do not listen well. He did. He understood what I wanted, how I wanted it and why I wanted it. He delivered it. Great experience! Don't loose this man.

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slbball

Sep 13, 2012

This was the 3rd time I worked with Larry and the 6th time I bought a car from All American Ford. They are very well informed and we always walk away happy.I will go back for a seventh time.ThanksSusan Sokolovsky

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Amaurysld

Sep 12, 2012

Ryal Rodriguez (Ray) was extremely helpful on all aspect of this purchase. I think that without his enthusiasm I probably would had passed or delay it. However, he followed up and on everything and made my purchasing experience a very positive one. Also Chris, the financial manager was excellent. A month later I purchased another vehicle for my wife from them.

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cmap12

Sep 12, 2012

My experience with All American Ford in Hackensack, in particular, Larry Rubin was great. He answered all my questions and even answered some I didn't ask. The service at this particular Ford dealership was excellent without being overbearing. I was treated with respect, not so at other car dealships. I would go back there and recommend them to my friends. Patricia Carey

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FHBubba

Sep 9, 2012

This is my 10th Car or Truck purchase from All-American Ford of Hackensack. I can honestly say that they are without a doubt the best Ford Dealership in the Tri-State Area. I always see what other dealerships can offer me, but they never reach the level of professionalism that I get at All-American Ford. Every department from Sales, Finance, Service and Parts have top notch people staffing them. I live on the South Shore of Long Island and there are plenty of Ford Dealerships that I can use, but I drive the 25+ miles because aside from getting the best deal, I get the best overall dealership experience.

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lorelai

Sep 6, 2012

I went to All American Ford in Hackensack mainly because my brother and niece each purchased a new Ford there. They had nothing but great things to say about the service they received. As a single woman with a limited budget, I was hoping to find a 2012 leftover at a reasonably reduced price. Jim Payne ran himself ragged trying to locate something he thought would fit the bill by checking the inventory of their other locations. After a great deal of work, he located a vehicle. I wasn't fussy about color nor did I need a lot of options I might never utilize. However, not only did this vehicle have some desirable extras, but I was given an extremely good price with which I was comfortable. I am enjoying getting to know my new Ford Focus. More importantly, I am confident in knowing I can stop by the dealership at any time in the event I need help or have questions. This was a big decision for me. Jim (as well as others) put me at ease by showing me exactly what excellent customer service is supposed to be. Many thanks.

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nphill10

Aug 31, 2012

I had a great experience at All American Ford. Jim Payne was beyond helpful. He went above and beyond! I would definitely recommend him! Great dealership all around.

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vriddick

Aug 29, 2012

Ryal Rodriguez was extremely helpful , professional and a pleasure to deal with. I will be very happy to recommend him to friend and family. Thank you American FordVanessa riddick

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tamhphan

Aug 27, 2012

I had a good experience here at All American Ford of Hackensack. The sales manager Martin worked diligently to find the car I wanted. He and Victor Saurez (my salesman) were patient with me in explaining and finding the options that I wanted in the vehicle They were attentive and negotiated a great deal with me without any hassles. I enjoyed the their fast service. Very professional friendly and pleasant. I will recommend them to anyone.

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jonlv

Aug 23, 2012

I have bought several cars at this dealership over the years, and I have never been disappointed. This visit was no exception. I got a great vehicle and a fantastic experience. The minute I stepped onto the used car lot, my family and I were made to feel welcome and at ease. Julian Santiago our salesman showed me exactly what I asked for and I was able to find a vehicle that was in great condition and perfect for me. Julian was very knowledgable and courteous and answered all our questions and concerns. I put a deposit down on a vehicle that day. On the day that we picked up our vehicle, Julian was again helpful, knowledgeable and professional. He also went that "extra mile" to accomodate me even though it wasn't required of him. He made the entire experience pleasurable. I would recommend All American Ford Hackensack to anyone who is looking for a really good value in a vehicle and a truly professional staff.

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stuartr

Aug 17, 2012

Great service, great attitude, good lounge area with internet access. The service was delivered on time with a competitive price and the price was reviewed prior to completion.

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sandrastanley74

Aug 13, 2012

I put in credit app via internet and tried to get an answer either way approved or not and I called of and on all day Saturday and again on Monday all day I heard they will call you back in 20 minutes and they never did I finally got an answer from the operator once I got upset asking for an answer I would not recommend this dealership very poor customer service !

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robott151

Aug 10, 2012

Julian was extremely friendly and exceeded my expectations with both customer service and price of the lease. I have been trying to get a new car for a while and Julian ended my search with a painless and easy visit to All American Ford!! I leased a 2012 Ford Fusion and I love the vehicle! I highly recommend this dealership and Julian in particular!

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Dr. Vic

Aug 9, 2012

This was my second experience with All-American Ford. Both experiences were pleasant. The staff is very professional and were always there to assist. I intended to meet with Carlos Marin,who was very helpful with my firat lease, however hew was on vacation and Jim Payne offered to assist me. Jim made my transaction into a 2013 Edgeeasy and fun. I had no reservations about the package Jim but together for me. Jim also explained all the features of the Edge.

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Deniseespo1164

Aug 9, 2012

It was a very easy experience. They got us exactly what we wanted in a very timely manner. Salesperson was extremely friendly . Love the ford flex it's perfect for all our needs. Plus it's stylish and drives well

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buffdaddyant

Aug 5, 2012

I first went to All American on June 23rd. They didn't have the mustang i wanted so they put in a build order on June 26 and told me it would be ready in 8 to 10 weeks. My salesman was Brian Eschrich and he was top notch. We reviewed my build sheet thoroughly. He called to let me know that a VIN # had been assigned to my car. To my surprise, my car was ready on August 2nd. 6 weeks later and I had my 2013 Stang. He went through all the details including Navigation, Sync, Remote Start and other vehicle functions. He even offered a 2nd Sync tutorial if i needed. Dealt with Chris Haslam for financing. Once again, a top notch guy. Explained all warranties available in detail and additional terms like months and apr %. Overall a great buying experience. Definitely recommend to anyone looking for friendly and professional customer service when purchasing a vehicle.

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robmangini

Aug 4, 2012

Joe Fisher and Jim Payne were great. They searched and found the car that my son wanted (there were only found 2 in the Northeast) and got it to their dealership within 1 day. Great car to drive and great looks with the Ginger interior.Also, both Gentlemen couldn't be nicer, knowledgeable and detailed. It was a difficult deal due to my credit, my trade in value and what I wanted to put down, but they got it done for the terms I wanted and the monthly price I was looking for.I will be looking for a car in April of 2013 and All American Ford with Jim and Joe, is where I will be coming back to!

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Boreilly

Jul 27, 2012

This dealership has the most professional and courteous staff that you could imagine. Do not waste your time shopping around. All American Ford in Hackensack fulfilled all my needs and exceeded my buying expectations.

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tomaso

Jul 26, 2012

Jim presented with a very easy approach to purchasing this new vehicle. He made my daughter feel at ease to try different cars until we decided with the one we purchased.He was very knowledgeable about the different options that each care came with. Over-all a great unexpected positive experience at this dealership.

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Amazincaucazn

Jul 23, 2012

i was at All American in Hackensack on Friday July 20 to see the Ford F150 Raptor, Jim Payne was the sales associate who worked with me. What a pleasure!!! he was very accommodating and took his time to explain the entire vehicle to me. Jim was very knowledgable and walked me thru the many different off road capabilities as well as the navigation system. In addition to his vast knowledge of these vehicles, Jim checked with me every so often to see if i wanted something to cold to drink or a cup of coffee. It was a very pleasurable experience and needless to say i left with a new Raptor that day =) Great job All American and great job Jim, i will definitely send family and friends to this dealership!!

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jsosard

Jul 19, 2012

I looked for information about Ford vehicles on line, I left my contact information, and Ryal called the very next day with the information that I was looking for. We set up an appointment, and when I got to the dealership, he was waitinfg for me and ready to help me, and he did it, I had no credit and he got for me the best deal ever. He is a great salesman. He explained to me everything about my new car, I was so happy to be there. I just can say !THANK YOU RYAL!

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Optimusnine7487

Jul 10, 2012

Great customer service friendly staff! My sales assistant Julian made my purchase quick and painless, very happy with my new car! My new fusion was ready and prepped and all the functions where clearly and easily explained upon taking delivery of vehicle.

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hsmith973

Jul 5, 2012

Dont waste ur time or ur money dealing with these lying clowns save urself the headacke and run as fast as you can to another dealership!!!!!!!!!!!

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DanielAlessandro

Jul 2, 2012

Vivian responded quickly & Proffesional and worked with Julian to putTogether a great Package, while making you feel like a customer while beatingThe competation.

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Keith19

Jun 23, 2012

Everybody was extremely professional. By far this was the most painless purchase of a new vehicle that I have ever experienced. I highly recommend this dealership.

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CarmellyBelly

Jun 16, 2012

So we went in not knowing what to expect, because we haven't went car shopping in a long time. But our experience was great! From the moment we walked in everyone that dealt with us was very nice. We had Tom Ferraro help us find the car we liked and he was very friendly, descriptive, and made the experience pleasant and easy. I would recommend him to anyone and I would recommend this dealership to anyone as well. We had Chris Ortiz for the finance side and he was very friendly also.

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edward0823

Jun 12, 2012

The sales and finance gentalmen made my night. I drove in with a vw a trade in and drove out with a 2013 mustang gt. the ride home was a thrill. thank you for me new ride!

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dlrate

May 20, 2012

SIMPLY I HAD SEVERAL DEALERSHIPS TOO CHOOSE FROM, AND A SET OF DECENT fIGURES TO WORK WITH; AND I WASN'T IN A HURRY. TRAVIS WAS THE KEY TOO THE deal he was informative and patiently answered all questions. I decided I would give him an opportunity to see if he could deliver on the deal. I'm very happy with my 2012 explorer limited purchase and have recommended this dealership for anyone interested in a ford. after reading a number of comments i will say that this dealership seems to be making strides to improve in all areas. I've had the opportunity too express my concerns regarding some service issues and i was promptly contacted and the concerns addressed. I am really big on customer service and so far this dealership is doing a good job should that chg i will be the first too scream....

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chelleart

Apr 20, 2012

This was the first time I have purchased a car, and the guys at All American Ford made it a great experience! Their internet sales consultant first contacted me a few days prior to me coming into the dealership to help me locate exactly the model/color I wanted. She invited me in for a test drive, where I met Tom Ferraro, who was very friendly and informative as I took the Mustang out for a spin. He drove me to a partner dealership where they had the exact car that I wanted and let me drive it back. :) After a little back and forth, I think I got a good deal. Tom, Steve V., and Chris Ortiz were willing to work with me to stay within my price range. They even stayed past the business closing time, so I could sign the papers and drive my Mustang home that night! Tom was even nice enough to program the Sync options in my car! I'll definitely come back here in a few years when I decide to upgrade my V6 to a GT!

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sancamp1

Apr 19, 2012

Jim and all the men and managers were so polite,went way out of the way to show us everything about the car and how all the systems worked ..pleasent personalities and went far beyond being accomadated to all our questions...great place to go for a car..thank you Ford...

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blotto5

Apr 14, 2012

I originally went to the dealership for information on buying a new car, the salesman was nice and gave me some options based on my preferences and price range. Even though I only went in for information I walked out with a new 2012 focus that had everything I wanted and was within my price range! I'm more than satisfied with the experience and will recommend the dealership to all of my friends.

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mkajj

Apr 2, 2012

everybody was very friendly and nice had great experience with our new car purchase begining withinternet sales rep vivian, jim and joe thanks so much

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brighteyes4uxxx

Mar 30, 2012

I am very happy that I went to All American Ford in Hackensack, for my 2012 Ford Escape. Tom Ferraro was very helpful and extremely pleasant to work with. He was very friendly and explained everything to me very clearly and my overall experience was GREAT!! I would definitely refer friends/family to see Tom Ferraro! He was very helpful especially setting up my sync in my car and I am glad i can give him a great review!!

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31678btm

Mar 28, 2012

Julian was extremely helpful. We loved his enthusiasm and knowledge of the Edge we purchased.Julian did a great job of finding me the exact Edge that was in my budget and with all the bells and whistles I wanted.

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Stephanie03

Mar 27, 2012

I went to All American Ford not expecting to come out with an American Car or even a new one at that but I did, a brand new Ford Focus. Tom was very friendly and helped figure out the insurance and help me get a good quote. In the end I ended up paying something within my budget and I'm very grateful for his help. The 2012 Ford Focus has so many gadgets and buttons that Tom was very nice to show me how everything worked and demostrated it as well. Thank you All American Ford for having this gentleman on your team. I'm extremely happy with the car and with the service. As I work for the auto parts retail I am more than willing to recommend this dealership to as many customers as I can. Thank you again!!

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simonb

Mar 22, 2012

They were very helpful in getting me approved for the lease. Even with being from the UK and the back and forwards with the bank and the DMV. Plus going the extra mile and coming with me to the DMV to make sure everything will clarified made the experience a great deal easier.

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kfaustini

Mar 22, 2012

Purchasing a car at Ford in Hackensack was the easiest car purchase I have ever made. Tom (the salesman) was honest, helpful, and willing to work with what I needed. Martin was also helpful and took time to explain and listen to my concerns.

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deborah diamond

Mar 10, 2012

I had the best experience purchasing my new mustang from these men from All American Ford. They were accommodating, professional and honest. I have purchased a few cars in the past, but there was no comparison as to the service I received from Brian and Steve. I will refer this dealership and employees to all my friends,family and clients and business associates. Sincerely,Deborah Diamond

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2012Fusion

Mar 5, 2012

I contacted them via the internet sales with interest in a Ford Fusion SEL. Thery responded back quickly. I told them exactly what I was looking for color and options. They emailed me back saying they had the vehicle in stock and also gave me some lease price options to concider. Friendly, understainding, were not too pushy to close the deal. Explained to me all the incentives available to me. They even threw in a remote start. When I picked up the vehicle they showed me all the features/options on the vehicle again.

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kfeher

Mar 3, 2012

I was given superb customer service by both of the salesmen that assisted me. I was able to bring my new car home the same day I went to the dealership despite the exact model I wanted being a slightly difficult to get. My paperwork was processed in a very timely fashion and I received a follow up call an hour after I left the dealership just to make sure I had arrived home alright. These guys are fantastic and I am looking forward to doing business with them again in the future.

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Jackie Greer

Feb 25, 2012

Jim Payne was very nice and extremely helpful when I came into All American Ford. He explained my lease options and found a vehicle that was perfect for me and most impotantly, in my price range! When I came in to pick up my vehicle, he took the time to explain everything to me and went over all of the features that the Escape offers. Overall, Jim Payne and All American Ford were extremely nice and very knowledable people. I will definately reccommend them to my friends and family.

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sharan_moon

Feb 22, 2012

Fun, easy deal. Tom was very knowledgeable and gave a very good demo. Walked out with Ford Explorer Limited. Luv the car and the buying experience. Thank-you.

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Tom Ficca

Feb 18, 2012

Tom was extremely diligent in following up with me over a three month period while I was considering what car to purchase. He made himself available at my convenience. He was very friendly knowledge and honest in his sales approach. It should be noted that I test drove and looked at the fusion, escape and edge before deciding on the edge. Tom knew each model very well and focused on what I needed and wanted which very helpful. Tom made me feel like he was trying to help me not sell me. It was a great experience overall. This is my second vehicle thru All American and the service level was high both times. Without a doubt I will be back to see Tom at All American the next time I am in the market for a car.

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pat700

Feb 17, 2012

Eddie Watson made the entire experience of buying a new car a pleasure.He is very knowledable, patient, experienced and answered all our questions.He showed us the prices for leasing and for buying. There was no pressure.He is excellent at his job!

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tjm13088

Feb 13, 2012

My mother bought a car from Eddie two months ago. Eddie is the reason I went back to All American Ford to look for a new car for myself. He is friendly, knowledgeable, and nice to work with. I would recommend Eddie to anyone looking for a new vehicle.

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tatibustter

Feb 13, 2012

Tom Ferraro was an excellent salesperson..he was not pushy, knew his vehicles and answered every and any question that I had. His other half, Martin also assisted in the turn in of my old vehicle and helped convince me to purchase another Ford vehicle. They both made the process painless, and got me into exactly the vehicle I wanted with all the features I had wanted. They are the dynamic duo! I would definitely go back to them again...very helpful and an asset to your dealership!

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Rskinner

Feb 12, 2012

Jim Payne, our salesman was professional courteous and helpful. IWould highly recommend him.We worked with sales manager to get a price we were very happy with. Everything was delivered as promised.

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mustang201

Feb 12, 2012

As soon as we walked in the door we were greeted by salesman Tom Ferraro. He was very friendly and helped us find the car we were looking for. He let us test drive the car and take our time with making a decision on whether or not to make the deal. Tom wasnt like a typical salesman that usually pushes you to make the deal, he let us take our time and was not pushy. We gave him the number we were looking to spend for the car and he presented it to management. The price was exactly what we were looking to spend and the deal was made. He completed all the paper work and explained to us the process. Excellent sales representative for all american ford. I recommend him to anyone that is looking to shop for a car and whats to get treated honestly and fairly.

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Ecampana

Feb 10, 2012

Jim's customer service was outstanding during my last visit in Hackensack. He was patient, kind, and extremely helpful. He understands all of the new technology in my new Ford Edge, and was able to provide me with detailed education on all of the features my car has. Without Jim, I do not think my lease renewal experience would have been the same. I continue to be a customer of Ford because of workers like Jim.

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wixman

Feb 9, 2012

Great car/Great Dealer. Didn't feel pressured to buy the stang. Car was ready ahead of time. Good selection of Mustangs. No hidden costs or add ons. This is my second 2012 Ford in this calendar year.

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atusan

Feb 2, 2012

All American has a long list of other merit awards and I now have the pleasure to give them another unsolicited award. Why? Because they earned it. After countless frustrating years of buying and leasing cars for myself and having to tutor car salesmen and their "managers de jour" about the real world, their products, outlandish price quotes, hidden charges and prevailing interest rates, I finally had the pleasure of dealing with a Organization that first and foremost is "PROFESSIONAL" in that their personnel are honest, knowledgeable, competent, efficient, reliable. I pride myself on being the customer from "Hell". It is my compulsion that before I enter into any type of financial negotiating, that I do my "due diligence" as to who, what, when, why and where. After extensive research via the Internet and otherwise, I started my quest to get another car for myself. I checked out the ".Coms" that tout "get em while they're hot discount prices" and was contacted by three of their "Certified Dealers". Their prices were really "hot", that is, if I had an I.Q. of -32. Out of frustration that some things never change, pessimistically, I stopped at All American's Paramus Dealership. As a direct and proximate result of my "expertise" in automobile transactions, SURPRISE !! !!! it took me under ten seconds in abbrieviated conversations with Tom Ferraro and Anthony and later Chris to know that OMG I can't believe it these guys are for real. Best of all their "numbers" and mine were almost "twins" and with delight, we made the deal. In fact, their's were a little better than mine. Needless to say, I have joined their legion of "Happy Camper Customers".Nick Nasuta

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christine.miller87

Jan 31, 2012

The staff was extremely pleasant and helpful. This was my first experience buying or leasing a car and Julian made it a very pleasant experience. I will absolutely recommend this dealership to my friends and family. They were fantastic.

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FranciscoL

Jan 31, 2012

I'm having a very bad experience with this dealership. I bought a 2012 Ford 150 Raptor. I still haven't received my registration and license plate. Nobody return my calls or try to solve this problem.I truly believe they don't care about the customers after they papers are signed.also, they don't know what they are doing.41 days and counting to register a truck....

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dancer1822

Jan 29, 2012

This dealership was by far the most helpful and such a pleasure to visit. Everyone was so cheerful and friendly. It made my experiance a enjoyable one and I came out with a car that is great for me and my situations!! Thanks again

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mdgello

Jan 25, 2012

These are excellent people. They made this as quick as possible. I am happy to be back in a Ford and working with AAF again, loving the new explorer.

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bgrifo

Jan 22, 2012

Sale Person (Julian Santiago) was very helpful and knowledgable of the product we were interested in purchasing. He was freindly and easy to work with.

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vfarro43

Jan 19, 2012

i leased a new ford edge from carlos last week - he was very knowledgeable and helpful in guiding me to which vehicle best suited my needs. my family and i have dealt with carlos for several years and will always go back for his services. not only was he helpful to me and my family, but was also able to help out my girlfriend - - she bought a pre-owned edge in october but was only given one key. although she returned and called a few times, the other key still was not returned by the previous leasee. carlos immediately had an extra key made, and was able to get it done same day. he could not be more professional and personable. we will definitely be seeing him again when it comes time to get our next vehicle.

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CDPinWNY

Jan 16, 2012

Jim Payne lied to save his butt. When proven wrong, he didn't man up and admit it. He took the low road and lied to me and his boss, Martin.Do not deal with him. He is the type that gives car salesmen a bad name.

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jmojica

Jan 13, 2012

Friendly staff. Your sales person answered all our questions and made the transition from my old car to the new one stress free. Would definitely recommend all american ford to family and friends !!

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James Reczkowski

Jan 10, 2012

This store and salesman made it so easy for us to make a choice. After a few test drives and friendly help , the salesman made us an offer we couldn't refuse . If you are interested in a Ford or any new vehicle , you have to stop here first . Ask for Julian , then compare his prices to the competition!

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colombino21

Jan 6, 2012

Julian was great! He got us a great new car and did not pressure us at all! Let us make our own decisions and supported us the whole way!

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chris heyer

Jan 3, 2012

Great dealership from the manager to the salesperson. No nonsense, very straighforward and definitely know their product. I would strongly recommend this dealership to anyone interested in purchasing a Ford.

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italia11

Dec 28, 2011

I have dealt with another Ford dealership for a very long time and cannot tell you what a pleasant surprise it was to come to this dealership. Upon entering the showroom the salesperson that I encountered was the friendliest and most helpful person. Mr. Fisher also came over to introduce himself and welcome me to the dealership. Eddie was so kind and patient to answer my questions and give me full explanations to all of my questions. I was there to lease a new car and wanted to know some of the differences in the various models and he was very well prepared. I left there after making a selection and came home so pleased to do business with this dealership and would recommend this Ford showroom to anyone interested in one of these cars and would suggest they speak to Mr. Eddie Watson. I have recommended this location to several people already and would definitely go back again. I could not be more satisfied with this experience.

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wraymond

Dec 22, 2011

Jim (James Payne Jr.) really went the extra mile in helping me to find the right car at the right price. He is very professional and took every step to ensure that I was happy with my purchase. Overall, a very pleasant new car buying experience.

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melisaschutt

Dec 21, 2011

This is our 3rd car with All American. We wouldn't think of going anywhere else because we fell like we have become a part of the family there. We always deal with Carlos Marin who has been nothing but supportive, helpful, and willing to work really hard to get us the best possible deal. This time he put us in a brand new explorer for a price we couldn't believe. We didn't even discuss the explorer because we assumed it was out of our price range. Take note... always ask, you never know if you don't. We are thrilled with our new car and as Carlos put it he played Santa and gave me my best Christmas present. Thank you to everyone at All American especially Carlos. We will most definitely be back.

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sg221978

Dec 15, 2011

All American was the 2nd dealer I had visited in my search for a Econoline van. I briefly spoke with Jim Payne and he let me know that they did not have any used E250s in stock but would keep me in mind and get back to me. 2 days later he called to let me know something came in and I went down to take a look. I didn't really like what was there at that point but we started talking about maybe purchasing a new van instead. Back and forth we went with the price and I ended up leaving there after talking to Steve V to check my other options. After all was said and done, I visited 4 dealerships but ended up going back to All American in Hackensack. I had a similar deal set up at another dealership near by but went with Jim and Steve because they showed the most interest in me and seemed like they wanted my business more and kept calling me. They both seem to be great guys and thats the type of people I like to give my business to. I will DEFINITELY go back to make future purchases and they will be the only Ford dealer I ever recommend to anybody.

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uspipes

Dec 12, 2011

Brian was great and very helpful. He completely went through all details and concerns with us. We would prefer to work with him going forward and would repeat just from our experience with him. He really made the whole experience very pleasant. Thank you Brian.

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antman728

Dec 11, 2011

Made me feel welcome. I first inquired over the internet and had a few communication problems but once I got to the dealership it was all very easy. Laid out all the options for me and help me through all the paperwork and explained everything very clearly. They did not try to hide anything and left everything out in the open. Very honest. Then Jim took me outside and explained all the features of the car one by one. They also make someone available during the week whose sole job is to help people if they have troubles with the features of the vehicle such as syncing your cell phone with the car. I would recommend this dealership.

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Frank Erklavec

Dec 11, 2011

Very helpful, did not make me feel as though I was a burden. Allow me to test drive sevceral different cars I was interested in. Also provided me with lunch while I waited for the car and paper work to be perpared.

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tomcat123

Dec 10, 2011

jim made our experience very pleasant for buying our car. jim was very knowledgeable and seemed like he had been doing this for a long time, at the end talking to jim he explained he has only been doing this a short time.

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maxdelfini

Dec 9, 2011

this dealership is in a great location customer service is great and variety of cars are great as well. i was treated with respect and professionalism. i am a new car buyer and they helped me out and got me the best deal possible for the credential's i was trying to meet. i definitely recommend this dealership if you live in bergen county or are close by and want a ford car

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kverbeyst

Dec 7, 2011

Our salesperson, Jim (Jr.) was very helpful, courteous, polite and personable. He gave us great customer care and helped us to choose the vehicle that best suited our needs. We are very happy with our purchase and would recoommend All American to friends and family.

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brianhlevine

Nov 30, 2011

Service was awesome, selection was great! The whole process was easy and painless! I already have and will continue to reccommend All American Ford to my friends, family and co-workers.

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shapiror1

Nov 27, 2011

Getting a new car is very stress full they assured me it would be a great experience and it was. They were very friendly and helpful, and got me exactly what I wanted for a better than I expected !

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bmd903

Nov 27, 2011

Jim Payne Jr was very helpful in the lease of a 2011 F-150. He went over all of the aspects of the vehicle, the various options available to me, and what I could do as far as pricing. Throughout the course of the purchase he was very available and open with the practicality of the purchase. I would recommend him to any one else looking for a vehicle.

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joelip108

Nov 24, 2011

I was looking for a new van and Jeff blew the competition away with the price. He hooked me up with Mike who went out of his way to make sure I got everything I wanted. Every phone call was answered in a timely fashion and all to my satisfaction. Jeff from internet sales and Mike Lemley are the reason why I believe All American Ford is the dealer for you.

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andy.abreu

Nov 23, 2011

The customer service at All American Ford was great. When I was first contacted by them, they didn't have the car that I wanted they went ahead and found the car without taking a deposit from me which was great. The quality of work was great also. They were very fast and very helpful at getting all the paperwork done quickly and without hassle. Jim (the salesperson) was very friendly and answered all my questions. I had worked with other dealers while shopping around for the vehicle that I wanted and All American Ford gave me the best price out there. They actually beat the other dealers by a difference of $1000 USD. My overall experience with this dealership was great and I would definitely go back there when the time comes to get a new vehicle.

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saved

Nov 21, 2011

It was a pleasure to work with Steve. He was friendly, professional, humorous, extremely organized, and well versed about the product he sells. It was a pleasant experience and I am greatful to Steve for making that happen. My husband and I are very satisfied with our 2010 Explorer. I sincerely hope that Steve is recognized for his outstanding performance as a salesman for All American Ford.

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kennedywj

Nov 18, 2011

Staff was very attentive and answered all of our questions. They worked with us on many cars until we were satisfied. The managers and finance staff were equally helpful. This is my second purchase from them and it wont be last. Great customer service!!

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nwoodFE

Nov 15, 2011

The salesperson was friendly and accommodating. He searched for the right vehicle I wanted with the criteria I gave him. He made the whole process easy and exciting. I'm very happy that Jim was able to work with me and find me the SUV I wanted.

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dmmaino

Nov 15, 2011

This is my second lease with All American Ford. My salesman, Carlos, is friendly, knowledgeable and just a pleasure to deal with. I told him exactly what I wanted, he was able to get it for me in less than a week. I went into the dealership and within 2 hours drove home with my brand new car. He delivers on what he promises and makes the whole car buying experience a good experience. I would highly recommend All American Ford to anyone.

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jdcolavito

Nov 14, 2011

My primary contact at All American Ford was Marissa Rangel, she was friendly, informative and very diligent in getting me the answers to all of my questions as quickly as possible. The Sales Person that I feel went out of his way to get me a great deal was Adam, the quotes I received by Adam were far better than any other dealer. Eddie Watson did a super job in completing the transaction in Adam's absence. When I went to the dealership unannounced, he did everything he could to get me all the information I needed and walk me step-by-step through the transaction.Finally, Dan did a great job in showing me all of the tech features of my 2012 Ford Focus. He synched my phone for me, showed me every electronic gadget that the car had to offer and was super patient with training me as to how to use the parking technology package that came with my vehicle. I drove to All American Ford in Hackensack, NJ from Long Island because they gave me the best deal. My transaction is not 100% complete as I still need my registration and plates, but based upon service thus far, I'm sure everything will go smoothly.

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Alo42

Nov 13, 2011

Larry honestly listened to my interests as well as my price point. He did not play games to try and get me to dig deeper in my pocket but simply worked wuth what I could afford.

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vak

Nov 12, 2011

After going to another dealer and feeling as if we had gone to a circus ..it was great to walk into All American.. Eddie listen and knew we did not want to be going in circles with pricing.. we told him what we wanted and what price he was able to find it and we were set... until the snow came and the power went out for 3 days so the car he was going to get for us was no longer available but the dealership worked and found us another car but with a little bit more equipment but since we had settled on a price we were given the car at the price on the 1st car.. we did have to wait a little longer but it was worth it the car is great and I would recommend this dealership and Eddie.

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suerampersad

Nov 10, 2011

Very good experience. I leased my first car from Ford in 2009. It was the Fusion which I loved very much. This week I leased Fusion 2012. Larry my sales rep. was very patient with me especially when it came to choosing the color. You see, my 2009 Fusion was ink blue metallic which I really, really liked and wanted in the 2012. Was told the color was no longer offered. I got the Slate Grey which it nice but wish they will bring back the ink blue metallic. Hopefully, when I have to return this car, the color will be back.Once again, it was a very good experience!

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dwkvrs

Nov 9, 2011

The sales man was simply excellent. This is my second Ford vehicle. Thanks to Mac Campbell I will be a lifelong Ford owner. He made the process simple and pleasant.

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Ilenegrl

Nov 2, 2011

Larry was the most patient, informative, and customer-friendly salesman I have ever encountered in an automobile dealership. He was very thorough an I have never been as happy with any of my previous car salesmen.The entire experience at All American Ford was stress-free, easy, and fun. I got a great car (Escape), at a great price. I highly recommend Larry and All American. They certainly know the right way to do things.

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arthurb

Nov 2, 2011

From the front door greeting to the drive away with the new car, this is the first dealership I cannot find fault with regarding the Sale. Going from a Lexus to a Fordto some may be a downgrade but my Ford Fushion SEL is more to like then the Lexus.Adam was polite, direct, meant what he said, no need to bargin no curtain with private conversations, price was right the first time. All credits from Ford given.Joe Fisher introduced himself and the experience continued. Patrick Ferry completed the sale with the Finance Manager. Daniel Lindsy was through,knowledgeable and complete showing the bells and whistle including Sync.I have already preped three customers to come in between Nov and Jan.Why go anywhere else, it's a waste of gas!Arthur Bergman

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Kalves

Nov 1, 2011

My husband and I went in to All American Ford in Hackensack NJ with a TrueCar.com certificate which they honored. After much negotiating we placed a $500 deposit on a Ford Explorer XLT which we custom built and ordered. Before leaving we asked the salesmen what would happen if we got a lower quote on Truecar.com and were told they would honor it. After 6 weeks we went to pick it up and brought a $549 lower Truecar.com quote which they refused to honor. A few minutes in, they lost power no heat or lights etc. We then spent 6 grueling hours freezing in the dark trying to finalize this purchase. As the paperwork was being drawn up we were told we were getting a $1,000 incentive which they said had already been factored in to the negotiated price something that was never disclosed at the time of negotiating. then we presented a $1,000 cash incentive from Ford that stated it was above and beyond any other rebates which they then said was the same rebate they had already factored in. Next the sale price was not matching up and we were told that it wouldnt affect us and it was not a big deal. As i sat with the finance guy i had to listen to salesmen in the next booth complain about how cheap the dealership was using the F word and complaining that they had no backup generator and wouldnt be sent home. As we were about to sign we had more questions on the numbers as there were discrepencies. During our 2nd conversation with the GM Joe Fisher he stood up said "ou know what I am not going to answer any more questions and i am not going to sell you this car, i think you should leave" he then refused to give us our $500 deposit stating we forfeited it. After I broke into tears and threatened to call the police he hand wrote a reciept. To add further insult to injury they refused to re-install our baby's car seat which they had removed to put in the new car so we were left to try and reinstall it in the middle of a snow storm. it was the most horrifying experience in my 20 years of car ownership. I have made multiple attempts to reach the owner Steve Selman to no avail.

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cgschillander

Oct 24, 2011

I just leased my 5th vehichle from this dealership in the last 12 or so years. Never a hassel, never a problem. Great prices, friendly dealers, awesome selection. I dont think i will ever go to any other dealer. Jim Payne, the salesman was fantastic, and Steve the manager remembered me by name as soon as he saw me. Even Chris in finance remembered me from my past visits. DONT GO ANYWHERE ELSE!

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wrightr221

Oct 22, 2011

I'm am a 100% disabled Air force Veteran. I needed to purchase a bigger vehicle because I now require a hover round. These individuals made the experience very easy and enjoyable. I have never had so much fun buying a new vehicle. They really went out there way to help me. I am a member of DAV chapter 15 in Bergen County. I'm am going to tell all the members of my chapter to go to All American Ford if they need a new or used vehicle.

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kelleyjames

Oct 17, 2011

We brought our two children with us. They are under the age of 5, which could have been difficult, but everyone was very friendly and helpful. We brought in our paperwork for what we were willing to pay and Jerry did a great job working with us. Also, Daniel was extremely helpful in showing us how to use the Sinc system.

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PETIAC74

Oct 14, 2011

MOST HORRIBLE DEALERSHIP I HAVE EVER BEEN AT, NOTHING BUT CHEATS LIARS AND THEIVES. WOULD NEVER GO BACK TO THEM EVER CHARGED ME FOR STUFF THAT I DID NOT AUTHORIZE WHEN TALKING TO ANOTHER CUSTOMER THEY DID THE SAME TO THEM. NOT REPUTABLE. FORD SHOULD CLOSE THIS DEALERSHIP DOWN BEFORE THEY GIVE THEM A BAD REP.

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bhanulak

Oct 6, 2011

I went to this dealer about two weeks ago to inquire about a new Edge since my lease on my 2008 Edge was about to be over. We loved the car and wanted to get another.The salesfloor was very busy and the Manager, Steve Plunkett ended up taking care of me as no salespeople were available. Within minutes, he offered me one of those "too good to be true" deals. No high pressure, but the ball was clearly in my court. I returned with me wife later that day so she could see the new Edge. 20 minutes later, they wrote the deal. While waiting for the car to get to the dealership (they had to locate the exact one I wanted) I checked with another dealer - the one I got the 2008 from. They said there was no way they could do the deal and suggested that when and if the car got there, the bottom line would change for a number of reasons. Needless to say, we took delivery a few days later. No surprises and we couldn't be happier with the new Edge and All-American Ford. I'm bringing in friends next week - they want an Edge after seeing mine.

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edge2011

Oct 4, 2011

It was a very good experience overall. Went to two other dealerships before All American Ford and none of them could compare. Javon was really good because he actually listened to what we wanted instead of trying to sell us something that "he thought we'd want".

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Ed Burns

Sep 30, 2011

I began my search for an new Ford Edge through the Costco Auto Program. Living in Long Island New York I was disapointed (at first) to find the nearest participating dealer was in Hackensack New Jersey. I went ahead and asked for an online quote and shortly thereafter was contacted by their internet sales rep, Beny Hristova. Beny was able to find find an Edge with all the features that I (my wife) was looking for. She was friendly and helpful throughout, and quoted me a price that the local dealers could not match. At All American I was met by the dealer's sales rep,Steve Martino. Steve listened to what I wanted and made sensible suggestions for options and programs that were available without being pushy. He walked me through the entire process, and was upfront and honest at all times. The finance officer, Chris, found a great rate for my loan, and he made informed suggestions for warranty and add-on options that were available. In the end I felt that I got good deal and was treated fairly by all involved. I would absolutely recommend All American Ford to anyone looking to buy.

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mair.lowenstein

Sep 26, 2011

Larry was very helpful. I went in there with my end of lease vehicle and ask would be the best deal for me to purchase it or a new vehicle. He took alot of time to make it work for what I could manage. I love my new car. Our family has been a customer of All American for over 10 years now. Thank you all at All American Ford. You are always there for us.

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theereason0319

Sep 23, 2011

All American Ford of Hackensack was an outstanding experience overall. From the second I stepped foot into the show room Mr. Jim Payne greeted me right away with a very friendly and positive attitude. From start to end Jim did anything and everything in his power to make sure I got the vehicle that I wanted for a price that I was looking for. I would highly recommend anyone to go to this dealership and I would push the fact that they should go straight to Jims desk. My family will be going back to Jim and All American Ford of Hackensack for another car once my sister is ready to buy one.

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huricane

Sep 23, 2011

great guy and great to do buisness with keep this guy. saleman like this are hard to find he made it a pleasant expirience i hope anyone lokking for a car will end up with pat ferry.

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mrmichaelabrown

Sep 19, 2011

I have worked with Carlos Marin on my latest two leases. I went to Carlos on these last two leases because when I turned in the car before these two - he retrieved CDs from the car without me knowing that I left them. I went back to him for these last two leases, the 2nd today. I don't hold Arthur Lieberman against them.This is my 5th lease from this Dealer.If you want to make a painless deal - call All American and ask for Carlos Marin. -Mike Brown.

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tommyny26

Sep 16, 2011

This dealership did a great job of giving me a good price on my new Ford Edge. Tom took the time out to show me all the features of the car. He was knowledgeable about the systems within the car. I would recommend him to anyone looking to purchase a Ford.

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Erion

Sep 15, 2011

Great customer service & hospitality!!! Sales rep Jim Payne was very helpful, knowledgeable, proffesional and most importantly straight forward. No time wasted with nonsense at all. After he let me test drive about 4 different models, he found the truck that I wanted, brought it in and held it for me. He worked a deal that i thought was great, then was VERY patient with me on the day of delivery when I changed my mind (last minute after signing all the paperwork), and went with a different truck that was on their showroom floor. Same goes for the finance department, who had to complete 2 different sets of paperwork for me. In spite of all this, i was still in and out of there in just a few hours :) Overall great experience and I highly recomend it!!!

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azimbard

Sep 15, 2011

The dealership showroom is large and spacious and well lit. There is a tremendous selection of new and used cars in the adjacent lot. Really enjoyed working with Jim Payne. Very personable, knowledgeable and helpful. Felt I got a good price on a 2012 ford Focus hatchback SE and would definitely return to Jim and All American Ford in the future.

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neilster06

Sep 12, 2011

When I've walked in to this dealership in the past, it was a bit difficult to find a salesperson. This time, Carlos came up to me, we discussed that I was deciding whether or not to trade in a 2005 F150 for a new one, and he showed me what was available and what they could do to get me into a new truck. He was knowledgeable about the vehicle, and was able to make the changes that I needed to seal the deal. He was a pleasure to work with, as was the dealership. Hopefully, it will continue,

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lynnecats

Sep 12, 2011

This was my 4th dealership that day, trying to decide on a lease. I had my heart set on a Honda CRV. I went to All Amercian Ford to look at the Edge and met Patrick. He was very helpful and nice and not pushy. Patrick then took me down to the lot to drive the Ford Escape which I never had even thought of, but it was more in my price range. Because Patrick was new, the manager Steve V helped us to work out the deal. Both men were very pleasant and accommodating. I would definitely recommend them to my friends

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gortsmyth

Sep 11, 2011

The service was incredible, and we were in and out very quickly. The price was great, I traded in my truck and I was given everything it was worth. Salesman James Payne knew exactly what he was talking about and was willing to do whatever he needed to do to make you satisfied. General Manager Joe Fisher was very personable and thanked us for our business and is incredibly knowledgeable himself. We will certainly be visiting there again.

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bman127

Sep 11, 2011

Very good experience. Got all that was promised. Very nice customer service, nice rest area. over all experience was very accepting not too much pressure.

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porro

Sep 9, 2011

USAA buying service via internet initiated contact. priced a specific car model and options, questioned the validity of the low price and questioned specifically the motor size. there were multiple emails and telephone calls to confirm.made the trip (about one hour) to discover the price was for a 4 cylinder not the 6 that we discussed and confirmed...not happy and leaving.Jim Payne, force of personality and good manners charmed and encouraged me to see the way toward a car they were expecting in the following week that met the specifications even at the higher price.I bought the car from Jim Payne accepted delivery today from him on his scheduled day off. jim Payne is a gentlemen and excellent at his craft.

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Alan Wright

Sep 6, 2011

First, the entire dealership is immaculate and every employee goes about their business like they know exactly what they are doing. A far cry from other car dealers I visited recently. My salesperson (Steve Martino) was informative, patient and as friendly and forthcoming as it's possible to be. In the business office Richard Fernandez made the experience of signing a sheaf of papers understandable and relaxing. I'll be shocked if the service department doesn't live up to the high standards of everyone I dealt with on my visit. Lastly, I love the Fusion I was sold (I have been a GM person my whole life!), and can't imagine how a car buying experience could have gone any better. I'd also like to add that the Ford website is a dynamite tool for gathering information before you make a decision to buy.

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laoakley

Sep 6, 2011

Mac and the staff of All American Ford made my purchase experience exceptional. Everyone was pleasant to deal with and every detail of the transaction taken care of. I love my new car and would not hesitate to go back to All American.

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agoldszmidt

Sep 4, 2011

the overall experience was great, James was very helpful and professional, i would definitely recommend this dealership to friends and family and would come back myself.

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szuch03

Sep 2, 2011

Friendly dealership, offered anything to make the transaction a better experience. Didn't feel pressured, Show room was immaculate, cleanest car I have ever leased, I will probably only deal with this Ford Dealership for as long as I live in NJ.

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michelle66

Sep 2, 2011

This was my first time buying a new car. I expected the sales person to be pushy and obnoxious. My husband and I entered the dealership and began looking around. Soon after we were approached by Tommy who was quite the opposite of what I expected. He was friendly, not pushy at all, showed us all our options and was patient answering all our questions. We went back the next day with more questions and made a decision to purchase a Ford Fusion. I drove it home the day after. I am very happy with my purchase. I was also happy with the technician who showed us all the option's in the car and how to program and work the handsfree phone system.

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donna hansen

Sep 2, 2011

Jim met us at the door and was more than helpful thru the entire sales process. He got me the price I wanted, a great trade in value and was there for all questions that could aris. He was So totally with it that we came back the next week to buy my husband a new truck and Jim took the time to show him the inventory and work out a loan for him. I have recommended this dealer ship and Jim to all my frriends and will continue to shop there. Donna & Bruce Hansen

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Keyes16

Sep 1, 2011

My family and i went to go looking for a used car for my brother and i. i am 16 years old and my twin and i needed a car for school etc. we looked around and then we ended up at All American Ford in Hackensack. From the beginning, help was there and questions were answered. Our sales person, Jim Payne, was great. He helped us find the car, helped us find a price for the car, and showed us about all the stuff inside the car. The dealership and employees are great and i would definitly recommend it to anyone looking for a new or used car!

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Lexi1024

Aug 29, 2011

Working with Larry Rubin to purchase a new car was an overall great, successful experience. He was knowledgeable, friendly, and open to my needs. Not only did he ask me questions, but he encouraged me to ask him questions and not leave out anything that may have been on my mind. He was serious about getting me what I wanted and most importantly - at a great price. After our deal was complete, he followed up with me numerous times to see how I liked my new car. I would highly recommend Larry and All American Ford Hackensack to any friend or family member looking for a new car and a great sales experience.

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kfitz

Aug 29, 2011

Salesman (Jerry) was very attentive and responsive, quickly locating a vehicle that exactly fit our requirements. He made sure to stay in contact, and always followed up in a very timely manner. Price was great, and we were able to quickly close the deal. This after having dealt with another dealer for weeks.. the dealer from which we had purchased our previous vehicle. The finance/service dept. (Chris) was very helpful, and the review of the vehicle we received was very thorough. I would definitely go back for my next car, and would recommend others to this dealer.

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bonkbonk

Aug 25, 2011

A great dealership to buy a car from. Joe and Carlos were gentleman who worked very hard to make the happen. They both did not use any high pressure sales tactics that I have experience in other dealerships. This is the second vehicle that I have purchased from All American and will continue to do so in the future.

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MLynch79

Aug 19, 2011

First time I've ever purchased a new car in my life so I was somewhat apprehensive. Absolutely one of the best decisions I've made in a long time. The Ford Escape has been nothing short of perfect so far and the dealership made it far easier then I anticipated. The atmosphere was very relaxed and friendly. Tom was able to answer all the questions pertaining not only to the car but the flexiblity of various fiancing plans. I didn't think I would be able drive off the lot in vehicle that day, but they made it happen.I would highly recommend this dealership.

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mzharnest

Aug 18, 2011

This dealership is extremely friendly and up-front with everything. They do a great job of working the best deal and laying out all your options.

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iokigbo

Aug 17, 2011

To Whom It May Concern:I don't even know where to begin. The customer service I received at All American Ford was TOP NOTCH!!!!! I got the red carpet treatment from the moment I walked in the door. I spoke over the phone with Larry initially before coming down to the dealership, then upon arrival James Michael Payne took over assisting me with my search. He took his time explaining all my options, showing me the different models and going over the numbers with me. He went above and beyond the call of duty to get me the best deal for the car I wanted. It was a long process, understandably, but worth EVERY single minute. Even after getting my car, James continued to assist me with any thing I needed regarding the car. Every time I stopped by, it was basically all-hands-on-deck...the sales reps are all very helpful. James, however, is the MVP in my book for the whole transaction and thereafter. They even invited my back for a celebratory cheeseburger which was more like icing on the cake. If I knew more people who were in the market for a new/used vehicle, I would not hesitate to refer them to James/ALL AMERICAN FORD in a heartbeat...I know they would be in excellent hands. James/ALL AMERICAN FORD were very thorough implementing their procedures throughout.Regards, Ms. Ijeoma Okigbo

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MicheleTriolo

Aug 11, 2011

This is the 6th or 7th car we have bought from All American Ford and have dealt with Carlos Marin each time. Carlos is wonderful, I call a day or two before I'm coming and when I get there he has all the information on the vehicles I'm interested in. There is never any back and forth or haggling about price, he knows the range of payment I can handle and puts me in the right vehicle everytime. I know people dread going in and buying a new vehicle, I don't! I enjoy going into All American its a clean, friendly and pressure free atmosphere. I would recomend All American and Carlos Marin without and hesitation or reservations. All American and Carlos are by far the best experience I have ever had purchasing a vehicle. I will be loyal to All American for many years and vehicles to come.

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billhirsh

Aug 10, 2011

A truely incredible car buying experience. The courtesy, knowledge, and positive attitude of the sales team tremendous. In these economic times, it was nice to deal with folks who appreciated my business and gave me more for the money i was investing. They knew the cars inside and out helped me make a well informed decision and ensured i was driving away in the right car for my needs. i would reccomend All American to anyone looking for a car. They are top notch!

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pww16

Aug 9, 2011

We dealt with Mac Campbell who was very personable and remained with us for the duration of the 5 hours we spent at the dealership to close the deal. We will be doing business with All American Ford in the near future once the 2012 Edge is offered for sale. We will definately be setting up an appointment with Mac. Also we must commend Chris Haslam for understanding our past credit failures and his preserverance in securing our loan to purchase a vehicle for our son who has recently become a new driver. This is our third purchase from the Hackensack location within the past 3 years and with people like Mac and Chris at the dealership, we will not go anywhere else. Thanks again to the fine gentlemen.

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skatespa

Aug 8, 2011

Steve and everyone at the dealership was extremely friendly and helpful. Joe, the manager, came over twice to make sure there was anything I needed. He also told me to contact him anytime I have any questions or concerns.

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kingwalls07506

Aug 6, 2011

Larry Rubin was an extremely courteous,honest,and friendly Sales Consultant. He did not make me feel intimidated nor give me a negative feeling to my decision of financing my vehicle vs leasing a brand new vehicle. There was no "relentless push" to leasing a new vehicle, but at the same time, he did explain my options thoroughly and we explored one of Ford's newer Taurus cars as this was the only other vehicle I was interested in (but not as happy as with my current Ford XLT SUV.) He supported my ultimate decision and I respected him for that. I look forward to dealing with Larry Rubin in the future. I am very happy with your vehicles. Thank you. Kara Walls

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lmd2488

Aug 6, 2011

The Service was great. Carlos is a great salesman. My father has done business with him before so obviously we like him. I would definitely recommend him to anyone seeking a vehicle.

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barbie329

Aug 4, 2011

i would highly recommend this dealer to any of my friends and family the sales staff was so helpful and helped me with all of my issuses that needed to be addressed when buying this vehicle.

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fordgirl221

Aug 4, 2011

i came into the dealership originally looking for a used vehicle and eddie was so helpful, he showed me all the different models that were with in my budget. i am really happy that i choose All American ford in Hackensack to purchase my brand new explorer.

JV

Jessica Vincent

Aug 2, 2011

I just leased a new Explorer through this dealership and could not be happier!!! The price was right, the 2 men that helped me were wonderful and I love my truck.

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sblakely

Aug 1, 2011

Everyone was friendly at this dealership - even the associates we were not directly dealing with. It was not stressful - as one expects when purchasing a car. I would go back and send friends/family. Pat Ferry was wonderful. Not pushy, relaxed and helpful.

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lcarroll89

Jul 29, 2011

Jim was very engaging from the minute I entered the dealership. He was able to answer my questions without being pushy. He was very knowledgable about the F 150 Ecoboost. He made the buying experience very positive and I would highly recommend the Dealership and working with Jim.

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Mloforese

Jul 27, 2011

I paid a deposit of 500 to locate a 2011 ford edge and they told me that it would be one price and that price was guaranteed as long as the car was the car on the locate order. When I went to the dealership to pick the car up they told me I couldn't take control of the vehicle because Mr. Plunkett was not in and no other sales manager could do the deal. I was told by Mr. plunkett to pick the vehicle up on Tuesday and that the deal was golden. My sales agent javon said that their was a problem with the appraisal and that the payment might go up. They said that Mr.Plunkett was supposed to call back and OK the deal. He never called back and I never recieved a phone call from Javon telling me that the deal was good which is what they told me they were going to do. I went to another FORD DEALERSHIP and they worked out a deal for me. ALL AMERICAN FORD PRACTICED DECEPTIVE SALES PRACTICES AND THE DEALER I MADE THE DEAL WITH TOLD ME THAT ALL AMERICAN WOULD NEVER HAVE MADE THE DEAL THEY PROMISED.

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Rgrcmrn

Jul 21, 2011

The absolute worst service imaginable. After I purchased a used 2009 Ford Flex they FAILED to complete and process the necessary paperwork for me to get my registration and insurance in my home state of Massachusetts. The one thing All American Ford is good at is NOT FOLLOWING THROUGH ON THEIR WORD. The staff is also very incompetent and well versed in shuffling you around from person to person while keeping you on hold for days on end. Simply the worst dealer experience I have ever encountered. The Ford Motor Co should pull this dealership. Bottom line: AVOID THIS DEALERSHIP AT ALL COSTS!

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kkd15

Jul 14, 2011

BEEN A MONTH AND HAVENT RECIEVED MY REFUND CHECK BACK, BEEN CALLING THE GENERAL MANAGER HE DOESNT ANSWER THE CALL, NEVER DOWN PAYMENT UNTIL YOU HAVE DEAL GONE THROUGH ELSE YOU'LL BE CALLING THEM AND CALLING THEM WITH NO ANSWER AND NO MONEY.

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sadri

Jun 25, 2011

The worst Dealer .You going to have the worst experience if you buy from them Good Lack to you I got screw.I have to go on cOURT TO GET MY Registration back and Plates they would give to me with out paying them Cash with no receipt I have drive at least two month with no registracion untill Court order them

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Ezsweep

May 26, 2011

This is the worst dealership I have dealt with in my life .the Gm is a unprofessional jerk. Stay away from these fools there ignorant management team . The Gm actually wiped his rear with deal the was present end to him on a $56,000.00 suv I offered $53,000.00. If I had to work for a jerk like that I would rather hand out smiley faces at Walmart

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UnhappyNY

Apr 8, 2011

HORRIBLE - the car service experience was awful.I had problems with the car from day one the passenger airbag light kept going on and then they disconnected by autostart because they said that was the problem because it wasn't a ford part - I bought this car brand new from a ford dealer why would there not be a ford part in it. The lease return only done Monday - Friday from 11 - 4. After several phone calls and no satisfaction I told the girl that I was returning it at 8:30 a.m. and if no one was there to take it I was taking off my plates and leaving it on the lot. Finally received a phone call back that I would be met by a 'leasing specialist' who took the odomoter reading and gave me my plates. I hope I never hear from them again, but I'm sure they'll find someway to torment me further. BTW I bought a Volvo!

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cuoco0925

Apr 2, 2011

Wonderful staff, Gabe was beyond knowledgeable and super helpful. Art was amazing at getting us the financing. All questions were answered in a timely fashion. All concerns were taken care of on the spot. Left the dealer comfortable and confident i got the best deal.

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LEEN

Mar 31, 2011

Stopped by the dealership on a friday night on rt 9 in Old Bridge, with the family, drove 1/2 hour to get to the dealership to see the new explorers. Went inside had to ask for a salesman, they gave me a young kid who had no clue what he was doing, I had to show him how to find the cars he said that they did not have on the lot on his computer. Then I wanted to get a price on 2 cars, both that he said that were not on the lot,and he was more concerned about getting a copy on my license, more than helping me. I had to show him that they were on the lot. I could not stand in the dealership at that time anymore, so I left without getting a price. On the way home I was s agravated that I called the manager in charge that night, and he was more concerned about defending his employee than trying to get my business, obviously they do not need it. If you want aa great dealer it is definetly worth the drive go to Flemington.com they carry all types of cars, are friendly, and priced right. That is why I purchased two cars at Flemington.

JD

Jennifer Deare

Jan 14, 2011

Bought used car for my son, they overcharged blue book value. Then we had to take it back cause it would not pass inspection...windows tinted. Then they wouldn't even help take off the tinting (which is illegal). Things kept going wrong with the car. Then they wouldn't even fix it and sent us to the Mitsubishi dealership and the list of what was wrong was huge; brakes, motor mounts (2 broken) timing belt was just about to go which would have ceased the engine completely and it must be checked at six years old - it was clearly never checked by dealership, (which is their obligation to do or at least warn the customer about)plus there were radiator leaks and many more items. Anf finally when we tried to make a claim on the useless warranty they sold us from FORD, nothing was even covered. They ignored our pleas to cover things and they wrote a totally customer UNFRIENDLY letter back to me after I complained in writing. They are horrible people.

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HumiliatedCustomer

Jan 7, 2011

In the market for a new car. The General Manager worked hard to get me the deal. I had a trade-in. The dealer called for the payoff on my car at the same time the lender was trying to auto deduct a car payment from my account. This happened on the same day so the payoff was $500 lower than it should have been. I drove the car for four days and received a call from Anthony, the Finance Manager stating that he needed an extra $500 due to the difference between the payoff and the contract. I told him that I would be in the next day with cash. He demanded a credit card over the phone and accused me of being a thief. He proceeded to tell me that he could report me to the police. Mind you I just handed over $3K for a down payment and accepted very aggressive terms to get into my new car. AND I didn't know that my current auto finance company was deducting funds from my account, as I turned off the auto payment the weak before I started shopping for a new car.After Anthony's horrible tone and accusation, I rushed to the dealership to pay him immediately with my credit card. Again, in front of my sales person, my husband, and other shoppers he accused me of being a thief. I told him to take my credit card as payment and he refused. He wanted cash only! He eventually accepted my credit card and I left the premises completely humiliated.Before I signed my contract everyone was so pleasant and accommodating. After the deal was done it was a different story. There are good people working at this dealership, specifically Margaret in the finance department. However, it takes a very long time to make a deal. And there is definitely a control problem with the management team. The sales people are not really in sales. They are just messengers running between the customer and the "cage" like robots. You can tell that they don't possess salesmanship or authority and that is a huge management problem.This is my fourth Ford and I am completely happy with the brand. However, in this economy customer service and repeat business is everything. Anthony made false accusations over a $500 mistake and it cost him a long-term customer and a ton of referrals. If you are in the market for a Ford, try Englewood or Paramus Ford dealers, maybe they run a professional organizations that aren't in the habit of humiliating new customers.

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royallen1947

Dec 7, 2010

visited the dealer on 12/06/2010at3:00pm, looked outside at the inventory,no one came out to assist me.I then went inside the dealership,and walked around for 10 minutes,no one asked to assist me,they just stared at me like I was there for the trash pick up or something...............a few salesman,just sat on their fat asses and looked directly at me,without ever asking if I needed help....I guess business is so good,they don't need me as a customer....

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bladejhawk

Aug 20, 2010

We just bought a new Tarus from All American Ford and had fun doing it!We were greeted by the General Manager Art Lieberman shortly after arriving at the dealership. He was friendly, attentive and made sure we were being taken care of throughout.Art introduced us to our salesman, Joe Caragulla, who was a hoot to work with. We never felt pressured or hurried. Joe took time to answer all of our questions, address all of our concerns and he showed us how everything worked.Art made sure that we were getting a good deal. He even did the math to help us decide whether to take the rebate from Ford, or to use the low APR financing. The 2011 Tarus is an awesome car, and All American has a super friendly staff. The owner even took time to say hello and offer his assistance.I will definitely recommend this dealership to friends and family!

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SVM23

Aug 3, 2010

This is the 2nd car I have leased from All American Ford and the experience was just as good this time as it was 3 years ago. Both Mr. Lieberman and Mr. Cabrera are extremely helpful and informative and helped to give me exactly what I wanted in my new lease. I highly recommend working with All American Ford for your next purchase or lease.

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twinsis3

Apr 1, 2010

I was in the market for a new vehicle and therefore began to visit local dealerships in my area, and, was repeatedly disappointed in the over-all process. I then started speaking with friends and co-workers about my plight and found that several of them recommended I visit All-American Ford in Hackensack. What was interesting about this as well is that I had heard this said about this dealership for a few years, from people who have been loyal customers. The common thread were the praises they gave to the exceptional sales and service that is offered from the people who work there. I then realized that it was definitely the right place for me to visit.From the moment I arrived I knew that this was not an ordinary dealership. Everyone was friendly and extremely nice. Even the environment felt inviting and relaxing. I had never felt quite that way when I visited a dealership before. This was from start to finish a totally stress-free experience. I was introduced to, and spoke with, the general manager, Arthur Lieberman, who immediately made me feel welcome and comfortable. Mr. Lieberman then introduced me to my sales person, Gabe Cabrera, who then worked through the entire process with me with, what I can only say, was an outstanding level of concern and care for meeting my needs. I honestly cannot say enough about the wonderful way Gabe worked with me. The best way I can describe the entire experience with All-American Ford is that I not only drove away with the car that I wanted, but I have found for myself and for my entire family of five drivers (and that's just my immediate family) the only dealership we will ever do our business with from now on.All-American Ford in Hackensack is, hands down, the best dealership with the best sales staff I have ever worked with in my life, and I look forward to many many more experiences with them!

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bp64

Mar 30, 2010

Overall experience with dealer was great. Salesman Jim Whorley did not pressure. Spent the time to find exactly what I wanted and delivered as promised. Would highly recommend Jim. I would definitely return when the time comes for my next car and would recommend the dealer to others without hesitation.

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estate0di5amore

Mar 30, 2010

I signed a my second lease with All American Ford on March 29th 2010. I've gone to Tom both times! He's great, very professional and takes the time out to go through all the options with you. I Love my New Ford Edge in Candy Apple Red. Everyone was very nice and everything went very smoothly. I left with I freshly waxed car and a full tank of gas! I will be back to see Tom again after this lease is up!!!~ Bridget

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triciaall

Mar 26, 2010

I had a very positive experience at All American Ford. The service was very good & professional. I told them my budget & they persisted until they located a car that met my needs. They also patiently answered all the specific operational questions a woman needs answered. And it was done in a very timely fashion. Being in a dealership for hours is not acceptable to me. I am a repeat customer & will continue to be

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Hfd653

Mar 21, 2010

I recently returned my lease and leased a brand new ford fusion through all american ford. The sales person carlos was very helpful and knowlegable. Everything was handle quickly and they help me leave with my new vechicle that same day. Everyone from the sales person carlos to the manager art and also margret in finance department treated me extremely well. This is the reason i go to all american ford everytime i need a vehicle. And i will continue to do so in the future. Thank youJeff

MM

Madeleine Mellone

Mar 19, 2010

We just leased a 2010 Escape. Our total experience was wonderful! Gabe and his co-workers were so helpful. He was thorough and profesional. We felt very comfortable and are thrilled with our new escape! We had leased an exploror from All American prior to this lease. We returned to All American because of the great service we have previously received.

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Hattrick72

Mar 18, 2010

I have been buying from All American Ford of Hackensack for years now and couldnt imagine going anywhere else.They make you feel like family from the time you walk in. I just recently purchased two cars for myself and my wife and the entire process went smooth as always.I would recommend them to anyone looking for a vehicle,just stop in and ask for Carlos Marin, you wont be disappointed. He will take the time to answer all your questions and give you the best deal that fits your needs.

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eddielopez10

Jan 16, 2010

A GREAT CAR SHOPPING EXPERIENCE! MY 2007 FORD FUSION SEL LEASE WAS CONCLUDING IN DECEMBER AND I WENT TO ALL AMERICAN FORD TO INQUIRE ABOUT LEASING A 2010 FORD FUSION SEL. CARLOS MARIN WAS THE LEASE MANAGER WHO TOOK THE TIME TO GREATLY DETAIL WHAT MY OPTIONS WERE AND ANSWERED EVERY QUESTION THAT I HAD. HE WAS EXTREMELY FRIENDLY, KNOWLEDGEABLE AND GAVE ME AN EXCELLENT DEAL ON MY FUSION. I HIGHLY RECOMMEND ANYONE WHO IS INTERESTED IN A FORD TO VISIT ALL AMERICAN AND ASK SPECIFICALLY FOR CARLOS MARIN. GOOD LUCK!

FM

FF Mike S

Aug 31, 2009

Oh where do I start. I purchased this vehicle in 2004. It was brand new and my first American truck. Let me start by saying it will be the last American vehicle I ever purchase! I started having problems within the first few months. The first issue; the vehicle had was stalling when going from reverse into drive. They were able to find the problem the first three times but not the forth (it still happens). The next issue was with the cruise control. I was on the Garden State Parkway in the fast lane, when the truck went to accelerate it just died...shut off....dead.....ON THE GARDEN STATE PARKWAY!!!! They said "well we couldn't make it happen so......we couldn't fix anything". I have never used the cruise since. So the next big thing was, early one morning I went to open the rear hatch door..THE DOOR FELL OFF!!!!!!! I had 21,000 miles on the truck and the door fell off!!!!! The service department wanted me to pay the whole bill because the hinge is a movable part and was told not covered. In every instance I have had to deal with them, there has been some problem. The latest fiasco with All American Ford was not a direct issue relating to the overall repair on the vehicle as it was with the level of incompetence in the Service Department. I brought my truck in because the ABS and 4X4 High lights were coming on and the truck was making a strange sound when you would take your foot off the accelerator. I made an appointment for the truck to be fixed and reserved a loaner car. I dropped my car off the afternoon before....no loaner. I had to get an enterprise rental in which AAF would only cover $28.00 of the $35.00 a day charge plus I had to pay the taxes and $5.00 a day rental tax (so much for the FREE LOANER!!!!). After not hearing from them about the status of my truck I called. I was informed that the truck wasn't even looked at.....I made an appointment and they didn't even look at it. I stopped in the next morning and asked what was going on and was assured that it would be looked at that day. That afternoon I called and found that the truck was done (sensor replaced) and that the Warranty company had not yet paid them. I called again around five PM and asked what was going on? they stated that they still hadn't been paid and that they leave at five and the warranty company doesn't pay claims on the weekends. I left an event to drive to the dealership to get it straightened out, after two hours we found that the fax machine at All American was not working (service dept). They gave me another fax number and said it would be there. I left figuring I would be able to pick it up first thing Saturday morning. Well they said they never got it.........ANOTHER TWO HOURS LATER.......I FOUND 3 FAXES FROM THE WARRANTY COMPANY NEXT TO THE FAX MACHINE ON THE DEALER FLOOR!!!!! When I asked what the hell was going on they said that they thought that fax number was upstairs!!!! INCOMPETENCE IS NOT AN EXCUSE!!!!! and its NOT ACCEPTABLE. Overall I would not recommend this dealer to anyone, not even my worst enemy. I have now filed complaints with the BBB, the FTC Bureau, the Ford Motor Company. Needless to say my confidence in the American vehicle is in the toilet. I will never purchase another American vehicle again. In addition I will be selling the truck and purchasing a Japanese truck. How unfortunate!!!

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ductape6794

Jun 1, 2009

Leased a new Explorer and spent the next 9 months trying to repair credit after dealer lost my trade-in and never satified remaining payments. They literally accepted my trade-in, stuck in the back of the lot, and forgot about it. They never returned it or made the payments, and then had the courage to try and make me pay for damage done to the truck while on their lot! Robert Davidson repeatedly lied and ignored the problem until I finally went over his head. Not only did he continue to lie about the issue and swear the check was mailed but he would take days before returning my calls. I had to physically return to the dealership and confront him about the payments he allegedly sent at which time he was unable to produce any record. Ford Credit would call daily and threaten legal action until they finally sent it to a collection agency! After all this happened the dealership tried to stroke me with 3 free oil changes. What a joke.

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pesk0521

Mar 1, 2009

Jeff was so helpful in selling me and my wife our new cars and Joe the finance guy was so pleasant and made us feel welcome and wanted..Then there was this other guy behind the counter (name Unknown).I think he was in-charge of the salesman..He gave me and my wife T-shirts asked us if we would like a bottle of water and made us very comfortable while in the showroom..He was great!! I would highly recommend this dealer to everyone I know.. Mr&Mrs. Michael J. Peskosky

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fuckford

Dec 14, 2008

On October 31, 2008, I purchased a 2008 Ford F-150 Super-Crew XLT from All American Ford in Hackensack, NJ. I spoke with Steve Plunkett and a salesman, Justin. My experience was terrible and I will never buy another car from All American Ford. Steve Plunkett and Justin do not bear a simple humility that can be transcended in a simple apology. They ran my credit without my authorizationI was using my business or my father to purchase the car. I was also told false information about a truck that was being transported after deposit (that I told was non-refundable) to their dealership. Justin mistakenly told me that the car included full volume controls on the steering wheel. This was a major point of purchase for me, but it turned out that the car did not have the controls on the steering wheel. It seemed to me like a bait and switch (I am adept at perceiving this as I was a mortgage loan officer during the mortgage boom). After almost walking out on the deal, Steve Plunkett offered to throw in a bed-liner and I Okayed it.So I dont make this too long-winded, Ill highlight some issues.Steve Plunkett promised to call me within 10 days of picking up the vehicle, so I can get my NY plates and have the bed-liner installed and get you out real fast. The truck also had a squeaking malfunction in the dash.20 days later, I still have not received a call, so I phoned Justin. He told me hed call me back because he didnt know, but in the mean time I should set up an appointment with service. Service told me to find out if my plates were in before making an appointment with them. (That made perfect sense.)Justin didnt call me back for 2 days, so I called on 11/22/08 and he said he had been sick. My plates and inspection were in. Justin acted like this is no big deal, so he gave no apology.I asked if the bed-liner was in. Justin told me that they have 2 bed-liners in and I should make an appointment. I asked if that guarantees me one of the bed-liners, and Justin confirmed that it did. I made an appointment for November 28 at 7:30 am.On November 28, I was the first customer at the service department.Service informed me that there were no bed-liners in stock and Steve or Justin should have given me a we owe paper. Justin was available at approximately 10:30 am, and I waited because the drive back to New York was 1.5 hours away.Justin told me that the bed-liner should have been in and bed-liners usually go first come, first served. Justin handed me my envelope and said, Here are your plates your inspection sticker. I was angry that I had to wait longer, but I remained patient of all the mistakes.I waited and finally got my bed-liner at 4:30pm. I SPENT THE WHOLE BLACK FRIDAY AT THE DEALERSHIP. I complained about my experience, but Steve Plunkett refused to apologize or to offer me something for my trouble (except I wanted a rain-guard accessory and they said they could give me costbut Id have to come back when they had it in stock!) The next day, I got a ticket in New York City for Expired Inspection costing $65the inspection expired on 11/26/08. I called Justin about fixing this issue and he said hed call me back. I have yet to get a call back. Today is December 14, 2008.I refuse to ever go back to All-American Ford in Hackensack, and my experience helps me to reconsider ever buying another Ford.

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miss24karat

Mar 28, 2008

i think tom is excellent. he was very patient and did everything he could to give us a deal

M

mamajama

Mar 27, 2008

Tom was extremley helpful and courteous. He was extrremley understanding and was always available to answer any of our questions. It took my husband and I about a month to finally decide on the vehicle and Tom never gave up on us. For personal reasons it took us this long to buy, but Tom held on to us and never gave up.

M

mpawlik

Mar 21, 2008

Both Frank and the dealership was very friendly. frank showed me how everything works in the car and made sure all my question were answered. I wouldnt hesitate to recommend this dealership to everyone i know.

M

mamajama

Mar 18, 2008

I trully must say that this dealer blows away all stereotypes of a car dealer. Especially the gentleman I dealt with. He was extremely knowledgeable and led me the right way. I couldn't beleive it! Definately buy your cars there. Theses guys know what they are doing.

R

robbyd

Mar 15, 2008

I was treated with respect from start to finish. I was very happy with the service that i recieved from everyone at the dealership

A

adijoni

Dec 7, 2007

i am truly sorry to report my true story about this 2 dealers in hackensack and paramus, i am contractor that i was looking to trade my chevy on great condition 2006 brand new msrp was $26,795 with 20.000 mile not evan a scratch, i when there about 6 time and they make me wait and wait and wait just to make me loose my pation, thay came back with the price of my trade $12.000 and they say bcause u r nice costumere and will may give u a $13.000 but i have to buy ther truck for full internet price and interes of over 9%, i told the financial manager that this is my monthly limit and we did agree in to that, he also make me signe on price sheet that i agree on that, on sales managere in front desk was the one who start making verry difecult deeal, i as contractor and as costumere will NEVER ever refer this dealer to no one, if any one wants to know please go and try your self.

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gonafets

Aug 8, 2007

I brought my vehicle in for service (check engine light came on) on 8/6/07. While there I has also asked that they detail the car.It is now 8/8, i still don't have the car back. I've called repeatedly to talk to the service person, and keep getting told he's on the phone and will call me back.I've has this happen previously as well when I brought the vehicle in for service.I sent several customers there early on, they purchased vehicles, but in the end, their experiences have been just as bad.Not to mention their prices are astronmical. i'm getting charged over 700.00 to instal an 80 dollar fuel pump.

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visgor

Jan 12, 2007

Took my 2001 Ford Focus for the service because of the problem with electrical system. Have been promised that it would not take more than 1 day. At the end of the day, came to dealership and been told "Car is not ready". As I found nobody even bother to take a look at the car. To make a long story short, it took 3 days with me constantly calling to the service, to fix 1 hour problem. I was charged $300 for the relay change. Would not recommend. This dealership suck!

T

tkn71

Jan 5, 2005

I purchased a 1999 GMC Suburban from their sister company, Great American Chevrolet, on Friday, December 10, 2004. Prior to purchasing the vehicle my husband and I inquired about the brakes on the vehicle. We were told by Roberto that, The brakes are good. Our mechanic checked them and they are good. I also stated my concern due to the vehicle needing to pass a Pennsylvania State Inspection. I was told that there wouldnt be a problem, that the vehicle had recently passed a New Jersey Inspection and was good for two years. I was told that in the state of New Jersey, that vehicles MUST be taken to the State DMV for inspection. After driving the vehicle at a greater rate of speed, on the trip home, than what the test drive in the city allowed, I noticed a shimmy in the steering wheel while applying the brakes. I called Roberto Monday, December 13, 2004 to alert him of this and of my concern that there might be something wrong. I also told him that I had am appointment to have the vehicle inspected at a Pennsylvania State Inspection facility on Wednesday, December 15, 2004 and I would let him know how I made out. The vehicle failed Pennsylvania State Inspection due to inadequacy of the brakes. While at the inspection facility I was also made aware of the fact that if I should get pulled over by the police in the State of Pennsylvania, that I do not have proper paperwork stating that I own the vehicle. I contacted Pennsylvania Department of Motor Vehicle regarding this and was told that I should have received temporary registration paperwork along with the temporary plate. I also contacted New Jersey DMV to inquire about the vehicle's inspection report and at that time was told that that particular vehicle was inspected at a Private Inspection Facility. Interesting since the dealer told me that by New Jersey law, vehicle must go directly to the state DMV.. I contacted Anthony, the sales manager, while I was still at the Pennsylvania State Inspection facility to alert him to the fact that the brakes were inadequate therefore failing Pennsylvania State Inspection and that I do not have the proper paperwork for the vehicle to be registered in PA. I feel that I was falsely given information regarding the purchase of the 1999 Suburban. It was offered that if I wanted to bring the vehicle back to their facility, they would look at it to see if there was a problem with the brakes. I think this is unacceptable to ask me to not only endanger my own life, but the lives of others by driving the vechicle with the quality, or lack of, brakes on the vehicle for which they specifically told me their mechanic checked and were good. It is now January 5, 2005 and I have had the brakes repaired at my expense to make the vehicle safe to be on the road, but I still have not received the proper paperwork to have the vehicle registered in the state of PA or inspected.

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