Zimbrick Hyundai West

Purchase of a 2017 Santa Fe Sport

Zimbrick's sale force was great to work with. They are knowledgeable about their products and are very professional. I have purchased cars from them in the past and will continue to purchase from them in the future.

Straightforward

Ross was excellent! Very relatable and made me feel comfortable as he guided me through the selection and purchase of my new Tuscan. I felt confident in my knowledge of the vehicle and knowing that Ross would be available if I had any concerns or questions in the future.

Zimbrick Hyundai West

We have owned seven Hyundais over the years. When one considers the value of the vehicles Hyundai makes paired with the professional experience received from Zimbrick Hyundai West, it makes the car buying decision very easy. My wife and I have had nothing but pleasant experiences with both Hyundai and Zimbrick Hyundai West.

Great experience!

I felt like I was being scammed at a different dealership and ended up going to Hyundai West. I went in and worked with Ross to get the car I had my mind set on. I didnt feel like I was being scammed, he professionally explained the details of the car and the leasing options to me, and spent time over a week working with me to get me the car I wanted. Very good experience, Ross was a great person to deal with.

Great Experience

Eduardo was great! He answered all of my questions, showed me and helped me test-drive numerous cars (at my request) and it was great working with him during the car buying process. Casey made the financial stuff clear and offered me many options. The manager Mark was friendly and explained many of the charges (along with Eduardo). I will definitely return!

Love our new car!

I was hoping to receive this survey so I could express our thanks for the terrific customer service we received when purchasing our Santa Fe Sport. Dave Han was professional, helpful, and patient as we made the decision between the Tuscon and Santa Fe Sport and then decided between the different packages available. Our new car has everything we wanted, in the color we wanted, and I truly couldn't be happier with the entire experience. Dave and the 'finance guy' made the sometimes arduous process of purchasing a car as easy as possible. This is the second vehicle we've purchased from this dealership, and I would highly recommend them to anyone.

Mike Dwyer Review

Thank you for your kindness and professionalism. I will highly recommend your dealership to family and friends for their future car needs. I will also return to Zimbrick and use Mike Dwyer as my salesman for my own future car needs.

Great experience

Everyone at the dealership was very friendly and went out of their way to make sure I was able to get the car I wanted. They were even willing to stay open after hours since I was coming from out of town. I will definitely return to buy my next Hyundai from them. Thank you.

Worth the travel

We were frustrated with our local Hyundai dealer. Our experience at Zimbrick was worth the 90 mile drive. Ross was patient, knowedgable and very accommodating.

Besties

Buying a car at the Zimbrick dealership is a good experience. I hope to drive this car for many years. It is very attractive and drives like a dream. Thanks.

My Accent Purchase Review

No pressure, very nice salesman, took only two hours to purchase my new car, even participated in the Costco Auto program! Definitely worth the hour and a half drive!

Easy Car Leasing Experience

We had an easy and problem free experience leasing our new Tucson. Our options and competitive prices were clearly spelled out, and we were not pressured or hurried in any way.

Great Dealership

We have bought 8 vehicles from Dave Han. We value his knowledge and experience in selling Hyundai vehicles. He is great to work with. He understands our needs and then finds the vehicle that matches our needs. Zimbrick is lucky to have such a great employee like Dave Han!

Review

Always happy with Zimbrick. I also shopped at Nissan, and was disappointed with their selling process. Told them upfront that I wanted their best price the first time. After venting with their sales manager, their lease price went down almost 25%. After the discounted price they were quite a bit cheaper, but I don't like to do business that way.

Great Zimbrick Hyundai Experience

This is our 5th Zimbrick Hyundai. Couldn't be happier with a dealership and it's performance in every aspect.. Pleasant purchase experiences and great ongoing services over the years.

Great Service!

I've always had exemplary service and all work that needs to be done or that was done explained in detail. Comfortable waiting area, a couple of quiet workstations, free WiFi, and nice refreshments make waiting for my vehicle a breeze!

Buehler buying our 2013 lease and leased an 2017

Ross was very attentive and pleasant to deal with Stayed late on Friday when we unknowingly arrived 10 minutes before closing. He provided pricing and emailed me options as I requested. Kept me updated on his hours and made himself available when we came in next to lease our next Elantra. Gave my wife , daughters and I some lunch as we waited to sign our papers

Professional and Caring

My sales representative, Mike Dwyer, was extremely caring and attentive to my wants and needs. There was no pressure to upgrade to a more expensive vehicle. He listened to me and steered me to the exact vehicle to meet my physical limitations and give me the most comfortable ride. He was extremely pleasant to work with. Casey Starin was very professional and extremely knowledgeable regarding all the financing options that were available to us.

Great Service: Fast, Fun, Energizibg Experience

Mike was very kind. He wasn't pushy and really listened to my needs. Extremely professional and fun to do business with. I wish I could buy a Hyundai everyday because it was such a fun experience.

Five Stars

Zimbrick Hyundai West is the best, and I highly recommend it to anyone. The sales and finance staff were very helpful, making sure they knew what I wanted and needed. This was a totally stress-free buying experience. And I love my new car (Hyundai Elantra GT).

Great!

They were able to help me when we hit some bumps in the road. I was very pleased with my experience and they made sure that we left happy!

Excellent Buying Experience

Everyone at Zimbrick Hyundai West made my new car purchase an experience with little stress and a positive one. The financing options were easy to understand thanks to Casey Starin. Dave Han was patient and helpful as I decided which model to purchase.

Review 2

Great job. I was not rushed. I was not hounded. I was treated fair. I enjoyed this experience. I felt listened to and Eduardo had the keys and cars ready to test drive when I arrived.

salesman

he was a excellent salesman. very polite and was very knowable about the santa fe. clean work area.he made the awhole expriance smooth and you felt comfortable.about buying a car.I hope he's their next time

Honest, No Hassle Buying Experience

This is my second vehicle from Zimbrick Hyundai West, and my experience has been fantastic both times. In fact, this time I was considering buying a different brand, but Zimbrick contacted me about trading in my vehicle and offered me a great trade in value that I simply couldn't pass up. Then, they matched my needs to a fully loaded Santa Fe Sport and proceeded to locate one in the colors I desired. The financials at signing contained no surprises and we're exactly what had been promised on the day of my test drive. Zimbrick West has consistently exceeded my expectations and has made me a lifelong customer.

car purchase

enjoy purchase--first hyundai that I have owned-didn't know what to purchase-was recommended by a friend and I did research-comfortable ride-still learning about car-don-t understand about flat tires

Great Lease Experience

I contacted about 6 dealers in southeastern WI and Zimbrick West Hyundai was able to beat all of them on price! Additionally, although my wife and I were looking for a great lease on a new Sonata Sport, Zimbrick was able to get us a Limited model for less than what other dealers were quoting for Sports! Excellent service for road testing and signing papers with no surprises. Jeff, David, and Casey, THANK-YOU!!

Zimbrick Hyundai West Purchse

I worked with Rex Hooper with my purchase. He was fabulous! Very knowledgeable. Showed me everything I needed to know about the Hyundai Sonata. Also finance guy Matt Schultz was terrific! Was very clear with the financial details. Also spoke with Jim Wagner the Sales Manager. He was terrific as well. Very helpful and personable. Which I really liked. Kudos Zimbrick! Great staffing!

new car purchase

good experience knew what I was looking for couldn't quite find the color combination we looked quite a few dearlerships maybe next time I like the product

2016 Sante Fe

Dave Hahn always makes the exchange of money a very pleasant experience. "By chance" he saw my husband's veteran plates on his Elantra, and Dave called us to let us know we'd be getting the veteran discount! He has always dealt with us with honesty and integrity. I still have Dave's message on our answering machine saying, "It's Happy-New-Car-Day!"

Perfect Sales Consultant

Selecting and purchasing car are always stressful, especially when we discuss the price. However, in this place, everything satisfied me perfectly. My sales consultant, Eduardo Romero, was really gentle and eager to help me to find the best car for me. He was always in the customer's side and tried to provide the price we want. This is my 4th car but I have never met such a nice dealer before. I would strongly recommend this place and Eduardo Romero, if someone is looking for car.

Excellent

I was extremely happy and totally satisfied with all aspects of the sale. Dave Han was very pleasant and accommodating. Everyone at the dealership was great. They got our Tuson from another dealer in a very short time to accommodate us over the weekend, because of our hour plus cummute. That was greatly appreciated.

Review

Great experience at Hyundai dealership in Madison at Zimbrick West. Would definitely recommend to people. Dave Han was a wonderful person as was the other people we were in contact with.

Awesome!

Had an awesome experience again! We have purchased four new Hyundai vehicles from Zimbrick an David Hahn. I absolutely love my new Tuscon! Thanks Dave and Casey for your help! Will definately recommend to all I can

Zimbrick review

Very helpful staff that was persistent but not pushy. Was honest about product and pricing. Offered support for after purchase and stayed late on a Saturday as I have limited time to get to store.

Awesome experienfe

David is always very pleasant, calls back in a very quick time period. Always gets us answers if he does not know himself which is rare.

Great experience

I am very satisfied with my new Hyundai Elantra from Zimbrick Hyundai West. The staff that worked with me to make this decision were extremely helpful and knowledgeable, answering any questions that I had, without being over-the-top. I would definitely recommend Zimbrick Hyundai West to a friend looking to buy a vehicle, and I look forward to future servicing from this facility.

Coming Home

"Had purchased a car from David Han at this dealship 14 years ago and also one for my daughter 12 years ago. Drove my car for 13 years, then bought something different. Didn't like it at all, so after a year, I called Dave and he gave me a wonderful deal on a Tucson. When I entered the dealership, it felt just like coming home! Everyone was so friendly and professional....it was a wonderful experience. It is a great atmosphere....very different from some of the other dealerships in Madison where you feel like just a number. They really care about you. I rave about this dealship...and David...to all my friends. Very happy to have ""come home"" to Zimbrick Hyundai! And I absolutely adore my Tucson!!!"

Thanks Dave Han and Zimbrick Hyundai West

Dave Han and Zimbrick Hyundai West were nice and great to deal with on our second Hyundai from them Thank You and hope to work with you again some day

The Best

Things went very smoothly and David was very helpful as well as kind in the decision on my new vehicle. The whole staff (although I cannot remember their names) were very professional and friendly as well as willing to help.

Fantastic car and great service

I brought our 2016 Hyundai Sante Fe Sport in for its initial servicing. The customer service was top notch and I only had to wait about 30 minutes. I received a coupon for a car wash, because it was "under 20 degrees" and I learned that washing a car in such low temperatures can sometimes result in the door seals to freeze shut (if water remains), causing damage when opening the doors. It made sense, but noone ever told me that before. So good service AND useful education at the same time! And, we LOVE our Hyundai!! Even our 22 year old engineering son has exclaimed about the careful thought behind every feature.

Hyundai itself is making me very mad

The customer service is awesome, but Hyundai itself is making me very mad. The person I am working with is going an awesome job no complaints there. Why did I say Hyundai is making me mad you ask? This is why, my car has been sitting at the service department longer than I've owned my car. The only reason for that is because I am always waiting for parts. I have owned my car for a little over two months now, and my car has been at the service department for more than a month. On top of that, it is a brand new car, I should not be having problems with it already. I owned a 2004 Elentra for 11 years and never had a problem with. Now, I owned a 2016 Hybrid Sonata and I had more problems with it in two months than I ever did in the 11 years I owned the Elentra. I regret my purchase every day.

fun exciting informative

Mr. Han is GREAT!this ismy 3rd car buying through him.he is patient and asks questions about my needs. He understands exactly how to help you find what you needwant and can afford

My Second Elantra GT

David Han and Jeff Korenak were great to work with. Jeff helped with the transfer of my end lease to a new GT. David then helped with showing the new features and got me a great price. I will work with them again.Thanks

Long search over for SUV.

Good sale. Nice salesman. Nice SUV.Until we have a chance to know the vehicle better and the service, we cannot say anything else.We just hope we get great performance from the SUV.

Past service and leasing new car

Trevor Munn in service has been very knowledgeable and explained everything to me when I had my Santa Fe serviced at Hyundai West.David Han and Casey were very helpful on the leasing of a new Elantra with my Santa Fe as a trade-in.

Love our new car!!

We recently purchased a new car and the total experience was great. Mike was helpful, but not pushy. He allowed us to take the amount of time that we needed to make our decision. He made himself available when we needed attention. We love the car and are happy with the total experience!!

Zimbrick Hyundai West rocks

Michael, Casey and everyone else I dealt with at the dealership were great. I will definitely buy from them again, if and when I decide to get another car.

Helpful Service

I brought in my 2007 Sante Fe for an oil change and recall check. Because it is an older car with over 120,000 miles, it has some identified issues. Since it would be prohibitive in cost to fix everything that needs it all at once, I appreciated the willingness of Rob Capener to work with me in deciding which issues affected my safety that could be fixed during this appointment.

Great Facility

They got my vehicle into service in a timely Fashion. The customer lounge is top notch!!!

Excellent Service

The entire service team has always been extremely helpful and knowledgeable. I will continue to get my vehicle serviced at Zimbrick Hyundai West!!!! You have a customer for life

Outstanding Service

Always a pleasure dealing with the Folks at Zimbrick Hyundai. From when I purchased my vehicle to everytime I've had it serviced it's always top notch customer service.

Great new car buying experience

This was my first new car purchase and in my eyes, it couldn't have gone any better. I had done plenty of research prior to walking into the dealership, so I knew what I wanted and the price I was willing to pay. My salesman, Mike, was very professional, helpful and answered my questions. I was not pressured into any decisions or in any other way. The finance people were also very helpful and guided me through the financing process with ease. I will recommend Zimbrick Hyundai West!

Great experience!

I had a very good experience with David Han my sales person, as well as Alison, the sales manager and Casey my finance person. They were all courteous and professional, as well as respectful of my time. I will recommend Zimbrick Hyundai West to others.

New Hyundai Elantra

David made everything go as smoothly as possible. I was buying a new car for the first time. I am very happy with my purchase and experience here.

Good value, honest

I purchased a vehicle from another dealership in town to find that the tires were worn when they told me they were new. Zimbrick has new tires on their vehicles! Tim was honest and helpful. I like my new sporty ride! I was impressed when a loaner was provided to me as the financing needed to be scheduled for the following day. That was very helpful. Thank you.

Great prices and a great 2015 Genesis

I have purchased several cars from Zimbrick and always have been treated with respect. I have purchased all those cars from Dave Han. I highly recommend him because he is honest, never used high pressure and gave me great prices.

Hyundai Tucson

I really wasn't quite ready to part with my 2006 Tucson but I rec'd a letter from Alicia saying they were looking for vehicles like mine so I thought why not look...no harm in looking right? I loved my Tucson so I knew I wanted to purchase another in the future. Alicia ,Alex and Casey worked together to give me what I needed to purchase a 2015 Hyundai Tucson! They actually made buying a car fun. Great working with everyone at Zimbrick Hyundai West! Thank you and I love my new Tucson... and thanks for luring me in! :)

Hyundai Veloster Turbo

I had a great experience working with Chad and Casey at Zimbrick Hyundai West. They were super informative, very friendly and very personable. Thank you!

Working with Zimbrick Was a Great Decision!

I had been in an accident in my last Santa Fe and needed to make a purchasing decision on a new vehicle. The staff at Zimbrick Hyundai West was friendly and patient. While replacing my old vehicle was hard, Alicia's team made it easy to fall in love with my new Santa Fe.

Great guy

Dave Han is really great to work with. This is the second car we have purchased with Dave.He is not pushy and is very helpful.

Great

I have purchased many new vehicles from various manufacturers. I have driven over 1,300 miles since my Hyuandai Santa Fe Sport purchase and this is the most impressive vehicle I have owned.

New ca purchase

My wife and I decided to go to Zimbrick due to they had a Sonata LTD in the color and option group we were looking for. We are from Milwaukee County. I have never felt so comfortable buying a car. No pressure, No Games, Just an honest sales person Jeff and Alicia a manager treated us with respect and took the stress out of buying. We became surprised that we would save money on sales tax and the Milwaukee county stadium tax, buying in Madison Wi. We will go back! Great job all around. Thanks Rick And Diane

Just a great dealership along with great personnel

Happy with choice of autos, Great sales people all around a great place to experience and place to buy and have your service done on your auto. From Mr Zimbrick to all that helped awesome people

Great Experience

My wife and I purchased a used 2012 Hyundai Sonata with low mileage. Our salesman, Tim, was very friendly and helpful in making the right decision on what type of car to buy. He never pressured us and he was up front about everything with the car and the buying process. We would definitely recommend Zimbrick Hyundai West to anyone looking for a great vehicle and smooth buying experience.

Terrible service after the sale!

Everyone at Madison Hyundai West was wonderful before the sale. However, they have not followed up on promises made before the sale. I have made numerous efforts to get things fixed. However, 2 of 3 messages left by phone have not been returned and 2 of 2 emails have gone unanswered. I have never been treated this poorly by a car dealership.

Excellent Service

I just moved back to the Madison area from North Carolina. I bought my 2014 Tucson down in Jacksonville, NC while in the military and had gone to a lot of different Hyundai dealers down there, to include one that stated it was a "platinum dealer." After getting my Tucson serviced at Zimbrick Hyundai West, I can honestly say that this was by far the best dealership experience I have had. The facility is very clean and nicely kept, the waiting area is excellent and the staff are very professional and kind. I will continue to bring my Tucson to this dealer for all of my service needs. Thank you for doing such a great job!

I'll never work with Zimbrick again!!!

I went with my girlfriend for her to purchase a Chevy Cruze. Our first impression of Mike was that he didn't want to work with us as customers to begin with. My girlfriend was pre-approved already so there wasn't much work for the financing department to do. We did the initial paperwork with Mike and he was to put the paperwork on the financial person's desk that would be there the next day. Mike knew we wanted the car the next morning but instead put the paperwork on the absent person's desk. My girlfriend goes in to do the rest of the paperwork for the car but none of the financing paperwork was done. My girlfriend got tired of waiting and went to the bank herself since it didn't seem as though Zimbrick had any desire to get it done. Mike never told us that the car only had one set of keys. My girlfriend packs up her belongings into the new car and asks if there was a spare set. Mike said nope sorry. He could've at least told us during purchasing the vehicle so we could work that into the price of the car. When it was time for her to leave she was never offered to have someone work with her on all the settings and features of the car. Mike seriously just gave her the keys and said have a nice day. I will never go to Zimbrick again. I told the manager Lewis about our experience and he blew it off. If it wasn't for the car she absolutely wanted, we would've taken our business elsewhere. She had to go to Ballweg for a demonstration on the car. My family has purchased 3 vehicles from there and there is a reason we keep going back.

I called because I was concerned that I was in compliance...

I called because I was concerned that I was in compliance with my warranty. Though the miles driven were well within the recommended limit, I have owned the car for six months. The person I talked to at first said I didn't need an oil change, but then came up with something about deposits in the engine or some such, and suggested I come in.The oil change was done, and an additional repair was added to "tune up" my brakes. The employee also suggested I get an alignment and that my windshield wipers were defective.I'm going to have the alignment checked elsewhere. The windshield wipers are working fine, wiping the windshield perfectly. When they need to be changed I will do it myself.I take this as a warning for the future. I will likely check with a lawyer about compliance with my warranty, and get repairs done elsewhere if I can, when they need them. I have had this experience with dealers before, but thought Zimbrick would be different.I have an actual problem with the car, for which it was checked shortly after I bought it. Now it is worse. Nothing was detected, though I reported it runs rough. Now it runs rough and the engine revs up when it changes gear at 60 mph. I want this fixed. This is covered by my warranty. If Zimbrick can do it, maybe someone else can.

Great Dealership

I felt the entire sales staff was curtious and professional. It was a very surprising enjoyable experience . . I got the car that I wanted at a fair price. Thats what shoping for a purchase is all about . .Thanks Zimbrick Hyundai Rick

Zimbrick Hyundai

The process was pretty seamless. I bought the car that was shown online. The salesperson I dealt with, Sheena Manthey, was very helpful in guiding me through the procedure. This is the first time I have bought a car through a dealer, and I'm glad I chose this one.

Outstanding experience

Two weeks a go my wife an I purchase a 2010 Hyundai Elentra , upon getting home we found that the car was previously owned by an smoker , since we are none smokers that was a big issue for us . After communicating our concerns to our sales professional Rex , he was totally concern about the issue since apparently the previous owner try to mask the smell with large quantities of fab rise or something like it, we drove the car for a week after a treatment to remove the smell that did part of its job but not good enough for us . Rex and the sales manager discussed our predicament and to our pleasant surprise they made the call to replace the car , we ended with a 2012 Elentra like new condition that we picked up today, I found this to be an outstanding customer service to the fact that was a very expensive proposition for the dealer every buddy involved specially Rex did a fantastic Job to make it right for us ,this people are incredible . If you are looking for a certified use car please give Rex a call he will treat you like you are very special. Thanks again guys for all your hard work..

Wednesday afternoon, came into the Hyundai Dealership for...

Wednesday afternoon, came into the Hyundai Dealership for a new vehicle for my husband after we hit a deer and totalled out our Sante Fe...we were looking for our 5th Hyundai in 19 years. We left that evening with a new Tuscan for my husband and returned today to pick up a new Genesis Coupe for me that I feel in love with while my husband was working on the paperwork for his Tuscan. We love the reliability of the Hyundai vehicles and the terrific service post purchase! Both Shawn and Casey were great to work with and they worked hard to remind us of why we love working with Zimbrick Hyundai.

Very irresponsible

I took my 2004 Hyundai Sonata for a regular check-up to Zimbrick Hyundai West. They looked at it and said that there is a small coolant leak and I should not worry at all. Two weeks later while I was driving, the top rubber tube exploded and all the coolant leaked out of the engine and I was stranded for hours. This is very irresponsible behavior. This will not happen if they have done a better job.

I just purchased a used Stratus for an amazing price!...

I just purchased a used Stratus for an amazing price! Everyone was super nice. I got lost and ended up at a different lot, and the woman who helped me gave us directions to the actual lot and even called ahead of time to let Doug know. They were honest, caring, and actually cared about what I wanted. And Casey didn't go to lunch before helping me get my financial stuff figured out! Thanks so much guys! I've already referred three people to you guys!

Sexist & dishonest

This place treats women like it's the 1950s. Salesman tried to convince me that "no one discounts from the sticker price any more" and suggested that only disreputable dealerships negotiate on price. He also showed me a Kelley Blue Book value that was $1000 more than the one I pulled up on my own from home. I was a female shopping alone; I doubt they would have tried this nonsense with a man. Avoid this dealership.

Chad Collins was our salesperson. He was very...

Chad Collins was our salesperson. He was very knowledgeable and thoroughly answered all of our questions. He was very friendly and went out of his way to make our car-buying experience enjoyable. He was not aggressive and let us take our time and decide which car was best for us. We were undecided between two colors, and he did not have one of the colors on the lot so he had one delivered from another dealership to make our decision easier. Overall, we were very happy with our experience with Chad and very happy with the Zimbrick Hyundai West dealership.

Coming to terms of sale was easy and not at all...

Coming to terms of sale was easy and not at all stressful. Very low pressure. The car was such a nice value it sold itself. Before I took the car they filled it with gas and offered to wash it. After the sale Mike has been quick to respond to questions and requests. I would recommend Zimbrick and Mike to anyone looking for a Hyundai.

Rex was an excellent salesperson - professional,...

Rex was an excellent salesperson - professional, friendly, not pushy, knowledgeable, helpful, and attentive to every detail. It was nice being able to go alone on my test drives because I could focus on the car - not that I would have minded having him along. He took plenty of time with me, answered all questions, and supplied additional useful information. Financial Managers Shawn Murphy and Casey Starin offered explanations when needed and were helpful. The dealership was clean and comfortable, and the coffee was good. I was happy with all aspects of my experience!

First time at a dealership was a great experience!

I've never been to an auto dealership, and the experience here spoiled me. The salesman with whom I was supposed to meet got busy and had to set me up with a second associate, and they called to let me know. That second associate was extremely courteous and not at all smarmy--very sincere. I ended up not liking the car I had come to drive, so it didn't work out for them, but I would recommend this dealership to anyone.

Chad is very knowledgeable about the products he...

Chad is very knowledgeable about the products he represents. Everyone we dealt with was pleasant, knowledgeable and very efficient. All the paperwork was organized and processed quickly. Before we knew it we were on our way home in our brand new automobile.

I purchased my third Hyundai from Chad. I took a day off...

I purchased my third Hyundai from Chad. I took a day off to try to buy a new car and went straight to this dealership since I've had good luck in the past. Chad asked me what I was looking for, even down to the color I wanted. I thought my "wants" would outpace my pocketbook and I would have to settle for a smaller vehicle. Chad was able to point me toward a new Sonata with 2000 "manager" miles on it but otherwise still brand new in terms of warranties and whatnot. With the reduced price, rebates, a Hyundai loyalty credit and my trade-in, I was able to get the car I really wanted which should have cost me at least $5,000 more than I paid. Chad even set up the bluetooth for my phone and gave me a basic introduction to the full navigation system. I haven't figured out all of the bells and whistles yet but I know I will; and if I have any questions I know who to call.

Wife and I have bought two vehicles from Zimbrick. We...

Wife and I have bought two vehicles from Zimbrick. We worked with Chad both times. We came back the 2nd time because of our service the first time. We will never buy a non-Hyundai or non-Honda again. Fair, easy dealership to work with. My only complaint was that there was no Saturday service -- but now there is!

Used car purcase made easy!

Shopping for used car and the process was made very easy for us as well as the process for purchasing. Trace worked with us to be able to pick up the vehicle when it worked best for us, working to get the few things done yet that needed to be done before delivery.

excellent experience

drove the car, named the trade price, shook hands and drove it home

Service.

Dealer has superior service. Fast,friendly, and very pleasent. Dealer of choice for repairs!

Great Experience at Zimbrick Hyundai West

Dave Han was our salesman and he did a great job of answering all our questions and giving us the reasons to buy the Hyundai Elantra vs the competition. We called ahead and they had the cars in front of the store and ready for us to look at. Dave gave us the keys and let us test drive the car by ourselves so that we could discuss what we thought about the car. We told him that if we liked what we saw we would like to take it home that day and he said that wouldn't be a problem. The business manager was busy and Dave knew we were in town watching our daughter play volleyball, so he told us to go and come back later and they would have the paperwork ready and they did. We signed the papers and paid for the car and left with our new car. We were very happy with the whole process and the professionalism of everyone at the dealership.

My initial contact with Rob was very good. He was helpful...

My initial contact with Rob was very good. He was helpful with giving me information on pricing to have my 2004 Elantra serviced. Along with other items, I requested pricing to have the brakes replaced. He stated "$425 for the front and back". After noting all the prices and asking him if all items could be completed by the following Friday, he stated yes, I just needed to schedule my appointment a few days in advance. The next day I called back and made the appointment for the following Friday (a few days in advance). The main reason I choose them to do the work was because ALL work needed to be completed by that Friday and I was assured it would be. Approx. 3 hours after dropping my car off to be serviced, I received a call from Rob letting me know that both the front and back brakes indeed needed to be replaced (rotors and pads)the price would be $825.00! Upon questioning him regarding the price as quoted "$425 for the front and back" I was told, "no, it is $425 for the front and another $425 for the back! HOW MISLEADING IS THAT? I told him I would need to contact my husband and would get back to him. After a fair amount of phone tags , we finally made contact again at around 1pm and I told him to just grind the rotors and put pads on the front (they also had to replace the timing belt yet). At 4:35pm I received a call from Rob that they were done servicing the car but were unable to get to the brakes!! I had to locate another service company that could service my car before Sunday! I was able to find a company to service the car on Saturday. You can imagine my surprise when I was quoted approx. $380 to have both the front AND the bake breaks repaired! They also told me that the calibers in the back needed to be replaced. How can a Hyundai service garage not be able to identify this issue during a brake inspection??!! They never said one word about the calibers! I rated the quality of work as OK as I passed the car on to my son that Sunday and haven't heard of any issues. I rated the Friendliness as GOOD because Rob come across as friendly initially until I realized he was fake. In addition, my husband phoned the service dept. management team the following Monday and left phone messages, but after almost two weeks, has not received a return call from anyone!

Seems like a good dude. Helped me with everything I...

Seems like a good dude. Helped me with everything I needed help with. He got me water, wasn't a dick, and didn't seem full of shit. Just what I was looking for. I'd come back.

These guys were very professional and not pushy. The...

These guys were very professional and not pushy. The salesman that sold us our van was Kevin. He was a nice young guy that answered all of our questions, gave us a good deal, and didn't pressure us at all. We were very pleased with their service and would highly recommend them.