Young Toyota

Great Experience!

We went to get a family car (Used) that we could put a lot of miles on and came home with a brand new 2016. Sandy worked really hard to get the payments where we needed them and find us the perfect car for our needs.

Service

I arrived early, but was brought into the service area and the work to be done was written up and explained, including the estimated cost and time it would take. I was pleased with the results of the visit. I would suggest that the magazines in the waiting room be brought a bit up to date.

Unwilling to honor original offer

I went to the dealership with my boyfriend and we made an offer of 10,500 on a vehicle. We were told by the salesperson that would probably work and they'd have someone call us. They called to have us come and sign for the car. I went by myself because this was a car for me and was told $5k more than what I was told initially. They were unwilling to work with me and treated me unfairly. I wouldn't go here as a single mother or they will try to take advantage of you. The price they tried to force me into was over 5k over trade in value and they were saying they paid MSRP for this car. I don't know how dumb they think I am...but NO dealership does that and stays in business. They were asking more than high book and I was told by my salesperson that sometimes kelly blue book isn't accurate. I personally trust it over the word of a used car salesman. I walked out of the dealership when I felt they weren't being honest and the salesman followed me to the car and made two additional offers his "sales manager had approved" none of which were the numbers originally discussed. Come here if you're looking for dishonesty, high pressure and a lack of business ethics. If this was the only car dealership in Logan...I'd ride the bus.

Said I needed a new engine but didn't test it

I had my car in for a safety and emissions test because I was selling it. When the car was finished the guy proceeded to tell me a list of $5400 worth of things that were wrong with the car, even though it's been running completely fine and passed inspection for registration less than a year ago. He told me they 'heard something' in the engine, so they automatically call it an engine knock, so my car needs a new engine. He then fully admitted that they NEVER ACTUALLY TESTED ANYTHING in the engine, so they have no idea if it really needs a new one or not. I've actually already replaced an engine, so both my husband and I are super paranoid about weird sounds on cars. Neither of us have ever heard anything strange, and didn't hear a thing when the guy showed us what he supposedly heard. He then even had the gall to tell us that the car would probably run for years more without any problems, but it still needs a new engine. Do yourself a favor and DO NOT GO HERE. I will never use them again and I will make sure that anyone I know looking for a car knows what a scam these guys are.

I would go there again.

Ben S. Took the time to explain operation of the car and what to expect. The service plan looked real good to. They even had the color we liked.

Last minute service, excellent in providing timely work

Had problems with '07 Highlander while out of state on vacation. Work done to fix problem, but needed to make sure all looked good and no other unseen issues present. Car was taken in immediately, overall inspection and alignment on front tires done, and returned a few hours later. Now I can drive back to California with peace of mind. Thanks so much!

Keys and Locked cars

Saturday, just at closing time, I made it in to the dealership. My 2006 Odyssey keys and ignition cylinder have worn out. The car has been sitting in my daughter's driveway, 325 miles from my home, for about 4 weeks, during which time the battery totally died - with the car locked. Steve Hanson met me at the front door and took me directly back to the service department, which had just shut the gate to close for the weekend. Tyler Keller listened to my dilemma, opened the desk, and made phone calls to verify my ownership of the car in question (after all, the registration, insurance, etc. were all in the car's glove box, but with the useless keys were not accessible), then cut me a new base key that would at least let me into the car. That service was all given with a smile in spite of the lateness of the hour. I really appreciate their willingness to help. Great service, great dealership.One concern - what is going on with keys, ignition key cylinders, and the one keyed door lock all wearing out at about 150 000 miles? That is not acceptable wear, and will be a definite factor when buying a new vehicle in the future . Replacement for those items, including the new keys, programming, and whatever, is estimated to run several hundred dollars!

Free 15000 mile service

Took my 2014 Toyota Camry in for my complimentary 15000 mile service which was great. However, I made the terrible mistake of adding a tire balance to the free rotation and oil change etc. My mistake for not asking how much that would cost. I was in St. George two weeks earlier and had the tires balanced on my truck and was charged $25 so I figured it would be in the ballpark. I was shocked to get the bill of almost $60 just to balance my tires. So essentially I paid for the entire cost of the service anyway. I'll know better next time to add anything to the "complimentary" service in the future. It amazes me how businesses can be so sly.

Great Service on my Prius!!

The employees were great, got my car right in and made sure that everything was done on my car that needed done. The person that did the service on my car did an excellent job! And they washed it after the service! One of the employees that was working at the check in desk, walked me to my car and thanked me for letting them service my car!! What Great Service!!

Thanks to Ben

We received help from a gentleman by the name of Ben Swenson. He helped us find a used car that was just right for us, but I think what I liked best of all was his non-salseman personality. Ben never made us feel like he was pushing us or trying to "sell" us a car. Ben genuinely seemed like he wanted to help us and I really appreciated that. I would strongly recommend using Ben if you want a great experience buying a car. Thanks Ben!

Refused to drop THEIR tire and rim warranty

We decided to get a new car for Christmas. We live in a remote area in Wyoming and so we drove to Logan, UT and stopped at the first Toyota dealer we could find. Big mistake. Salesman was nice but finance idiot refused to drop THEIR personal tire and rim warranty, which is a scam! Tried to get another $1,000 on our 2012 Rav4 trade in, (which was loaded and excellent condition, including brand new tires), but they refused. Two weeks later were tried to refinance the total purchase price of this new vehicle but immediately found out it was $2,000 higher than our bank (USAA) would refinance (above Blue Book value) and since we could afford dropping $2,000 down, we had to leave it with the credit company they used!Overall experience was very stressful and disheartening. Should have walked away and gone to another like Garff in Salt Lake.

Amazing

Sandy Scott and Brent made our experience here amazing. They worked with us and were very patient and didn't pressure us. Great service and would recommend them to others.

Great Experience as Always

Picked up another Vehicle today from Young's. Great guys to work with and a great price. Always friendly and helpful, honest and trustworthy. Scott is tops!

Maintenance due

Very happy with the maintenance that we received Wednesday Feb. 11, 2016. They rotated the tires and discovered that I had a bolt in my tire and they fixed it. I thought that was great! Scott was very nice and came and got us when the vehicle was finished. Great job guys!!Monie Westley

Young Totota Gonda Experience

The service is wonderful. The technicians were awesome and Scott the receptionist was pleasant and helpful. They were quick and answerewd all my questions. I felt appreciated as a customer.

Service for my Subaru

I'm very pleased with the service (oil changes, tire rotation, general maintenance) I have received on my Outback Subaru. The staff is very friendly and eager to be helpful. My only regret is that they don't sell Subarus at the Logan location. When I'm ready to buy my next Subaru (it will be my third one), I hope to be able to deal with Youngs in Logan.

Excellent

Excellent experience, as always. Scott and DJ are awesome, clearly worthy of a 20% raise in salary, as is the venerable Steve Munson, who will be a first ballot inductee to the Young Honda Hall of Fame

Steve Munson Made the Experience

I was able to work with Steve recently in purchasing a Kia Soul from Young Kia. From the start, I appreciated Steves sales technique. He was not the typical car salesman, he took a more reserved yet very informed approach. I could feel that Steve was being sincere and watching out for me to make sure I found a car that would fit my needs and budget. Steve listened closely to what I wanted and offered suggestions. He didnt pressure me into making a decision and was eager to answer any of my questions. Once I finished signing the paperwork it was past closing time, but Steve waited around just so he could see me drive off in my new car. In all the excitement of purchasing a car, I left my drivers license at the dealership. Steve followed-up with me the next day and even offered to hand-deliver it to me. I live more than 50 miles away from the dealership! That is better customer commitment than I have seen elsewhere. I showed me again just how sincere he is. It was a pleasure to work with Steve and I feel lucky that he was my salesman!

Camry 2009

I bought and serviced my 2009 Camry here at the Young Auto Mall. It was an awesome experience! Working with sales and service has been a pleasure. I have worked with so many wonderful people in this store, it's the only place I would take my car!

The Best Dealership!

Mieles, Victor and Jake are all top notch! They have gone the extra mile on numerous occasions to answer any questions and to try and get my family into a car that we would love!

It was amazing!

It was an amazing experience! I had a lot of fun and I love my new car! Thank you for helping me out through the process! And they answered all my question and explained it until I understood. Thank you so much

Disorganized and Untimely

Disorganized and untimely. When actually signing for the car, spent 2 hours waiting in the booth (just 10 more minutes). Said title was locked in the office, never had it. Two weeks later, the title is "still in the mail." Tried to sell me the same car via email after I'd already bought it. Constantly asked for my referrals during the process, so I've obliged here.

Really nice people

Went in with the intention of buying a car. We had a lot of conditions and restrictions, but they really worked with us to get a deal done that was satisfactory for everyone. Everybody was really nice and extremely helpful. Special thanks to Dustin Cox, Ryan Humphrey, and Jake Talbot. Dustin was with us all the way, including driving us to get some dinner during the paperwork. Unlike previous car purchases at different dealers, I did not feel like a dollar sign, but rather a person.

Awesome experience!

Best customer service in town. Friendly and knowledgeable staff across all departments. Thank you Stephanie Oslow and Scott Cooley. Love the experience, and I will definitely keep coming back.

Piece of crap dealership.

looking to get screwed with your loan? go to these guys. In all my times of buying a car these guys are by far THE WORST DEALERSHIP to work with. Who adds all the extras and doesn't explain the cost for each one and overall price? oh wait these guys do. Please be warned. DO NOT BUY CARS FROM THEM, THEY WILL SCREW YOU OVER AND THEN LAUGH IN YOUR FACE AFTER. BTW SCOTT IN THE FINANCE DEPARTMENT HES THE GUY THAT NEEDS TO BE FIRED. "customer service" YEAH RIGHT. OH AND IF YOU DONT LIKE THE CAR? TO BAD, THEY DONT CARE THEYLL SEND THE FINANCING TO INDIA JUST TO GET SOMETHING APPROVED. DONT DO BUSINESS WITH THESE *****.. HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE.

great dealership

A top notch dealership. Everyone was really helpful and answered my question. A great selection of cars. When I'm ready to make a purchase I will be back.

excellent service

I recently shopped at young auto mall for a new car. Steve Munson was very helpful and I will be back to make a purchase. Thanks for the great ccustomer service!

Thank you

We just moved here from a small town in Tennessee. Steve Munson helped us to feel welcome. He was not only friendly but very knowledgeable about several different vehicles.

friendly employees

I was just looking for now, but I wasn't pushed into buying right then. Steve Munson was very polite and pleasant to work with.

Best Ever!

Thank You, Steve Munsen! For the best Customer Service ever. Honest, Trust Worthy, Personable car salesman. Will defiantly steer you in the right direction. Thank you.

Honesty is refreshing

I bought a new FJ Cruizer from Troy Cronquist. I am very happy with my FJ and was equally happy with the sale of the car. I felt like I was treated very well and was honestly. Everything he told me about the car was true and I felt like my sale mattered to him. Not just another sale on the books. My next car I buy will definatly be from Troy and from Young Toyota in Logan.

Great Experience

Bought a new Tundra from Troy Cronquist. He was very accommodating and great to work with. Would definitely recommend Troy to anyone looking for a vehicle. Thanks for all you help Troy!

Taylor Larsen was a great salesman

My wife and I had a great experience. Taylor and everyone else at the dealership took the time to make sure we found exactly what we wanted.

Awesome dealership #1

Scott Cooley and Troy Cronquist helped me alot and were very helpful.. Very nice people. I appreciate all the help. Thank you so much...#1

This guys are the best !!!! I love em !!!

Troy and scott are the best !! Been their customer for yrs !! Hondas are the best ! Their customer service is hands down the best !!!!! Thanks guys !! Thaey really take care of you

Taken Advantage Of...

Awful, horribly unethical group of employees and management. We purchased a used 2003 Honda Civic with about 200,000 miles on it for about $3,500. The salesman told us that the car was running great and had no problems or leaks. We had it for about a week and the engine overheated and the car never worked again. about $500 later we returned and asked them to refund us our money that we spent on it. They told us they would trade-in for another car at what we paid, $3,500, but we didn't want to get another car from them so we declined. After having the car for about 2 months, and actually driving it for about a total of 5-7 days, we put another $700 into it and then found something wrong with the engine which would have cost us much more to fix. We took it in and talked to the manager, Jake, and he told him we would be okay with trading in.We found a car on their website, a 2006 Scion TC with about 94,000 miles in Ogden. Jake told us that it wasn't in Ogden, but up in Logan, so we drove up to Logan. He had a 2008 Scion with 85,000 miles and it was about $3,000 more than what we were able to afford. He didn't give us the price or anything until we had been there for about 4-5 hours and were about ready to sign the paper. He also told us that, because they now knew about the engine problem, he would only give us $2,500 credit for the car instead of $3,500. TL;DR - So, we left with a car that was not what we wanted, way out of our price range, and taken advantage of through the deal that he said he would honor. This group of people are highly unethical and will do anything to take advantage of you and get a good deal on their end. I will absolutely never go back, they have lost all of my trust forever. They even asked whether or not we were LDS. Go here if you like to be taken advantage of. I urge anyone and everyone to go elsewhere for buying a car, this dealership is full of rotten crooks.

Great experience

We had a salesman who spent several hours with us test driving cars, he was very knowledgeable about all the cars in the lot. We would definate recommend young toyota

Enjoyable Experience

Buying a 2014 Tundra from Young was an enjoyable experience. I told the salesman, Steve Munson, what I wanted and he found it for me over in Wyoming. Within a couple days it was in Logan and Scott Cooley was assisting me with the financing. It was a real easy transaction and I am a very satisfied customer. Their service department has taken good care of me too.

Spare key

I had to get a spare key made for a honda crosstour. Service department was helpful in explaining the different options. Great service and price.

Friendly and Helpful

The store is awesome and the employees there are very friendly and kind. They were very professional in their conduct while selling the vehicle. I have been coming to this dealership for awhile now and they are amazing.

Way too much crap for this customer.

NEVER going back here again. I'd love to share that with as many people as possible. This place definitely needs some training on financing options for customers.

Made car buying fun

Loved the experience. Scott answered all finance questions, we wanted to make sure we knew what was going on. Stephanie was a great sales person. I would recommend Young auto mall till the day I die.

Friendly Staff-Quck Service

I had a great experience at this location. Blaine Fawcett helped me get my car serviced. He was friendly and very helpful. I will definitely be going back.

NAILED IT!

Found a great deal on a car and have loved the great service from Blaine and the gang! I really feel like they try to listen to my sound effects of what the car sounds like and tried to help! :)

Blaine Fawcett is the main reason many people come to Young!

I have always received great service at Young Toyota Honda in Logan, One of the reasons that make it great is Blaine Fawcett! He is courteous, professional and truly cares about each customer. I have an Aunt that just bought a brand New car from you and her daughter that lives in Salt Lake City tried to get her to check around before she bought and she refused saying that she wanted to buy it where Blaine worked. Too Bad she could not have bought it from him. She said he has always taken good care of her and that is why she wanted to buy her new car from there.

Blaine Fawcett

I have been to other dealers and service groups for my car and never have I been so impressed with the honesty, reliability, and general care as I have received from Blaine Fawcett. I have recommended to family to take there cars in to Blaine for service as well confident that they would receive honest and detailed care for their car needs. Shane Parker

Blaine Fawcett in Service!

We always bring our vehicles to Young Auto. Blaine Fawcett in the service dept. is very helpful and is always the person we ask for when we need something done

Blaine Fawcett in Service is the best!

I always bring my car to Blaine Fawcett in the Service Dept. He is always friendly helpful and makes sure I am taken care of. He is the reason I chose to bring my car to the dealership.

good experience buying a new car

All of the people I worked with were helpful and professional. They answered my questions and explained the different features on the cars I was considering. I was treated with respect. I would recommend them to others.

excellent service

Jake was friendly and provided quick and thorough service to my vehicle. They managed to add us to their schedule last minute and they were very efficient.

Outstanding

Everything was great from the moment we walked into the dealership till the time we drove away in our new Honda, Scott Cooley is a class act for service, very professional in working with the closing and paper work, he was able to work with us on the exact car and option we were looking for. Scott went out of his way to make sure we were satisfied, They had the car the next day ready to go, at the time of pickup Hayden was very helpful and knowledgeable about the Honda Accord, he was so patient with us and helped us understand every feature of the car. Thanks guys we love our car!

We tried to cancel the gap insurance on our Honda...

We tried to cancel the gap insurance on our Honda purchased from this dealership back when it was Ensign. I was able to get ahold of Scott pretty quickly to ask him how to do it. He sent me a form to cancel the insurance but it was through Toyota and not Honda. He didn't explain that it was still the correct form, however.When I tried to get ahold of him to confirm that it was the correct form, he was impossible to get ahold of. I emailed and called several times, only to be told by the receptionist that he was unavailable and to leave a voicemail or email him. I had already tried both of these options, and it had been days. I eventually had to call the main Honda Financial phone number who was able to get ahold of Erica in their financial department. I listened on the phone as he got answers for me, and she confirmed that it was the correct form for me to fill out. She also left her phone number with the representative and said that I can call back with any questions. A few days after that, I tried to get ahold of Erica by calling the number she gave me. The receptionist answered and told me that Erica didn't work in the finance department anymore and she wasn't available. Really? In a matter of days?Granted, we no longer live in Logan so stopping by to fill out the paperwork isn't an option. We filled out the paperwork and sent it to the dealership. Initially, Scott told us it would be about 6-8 weeks for it to process. After confirming that it had been 8 weeks and noticing that the refund for the gap still hadn't been applied to our account, we attempted to get a hold of the dealership once again to see what was going on. Yet again, no one was available to talk to and I was told to leave a voicemail. I tried calling Honda Financial who said they basically couldn't help me. Finally, my husband was able to get Scott on the phone who told me he had no way of checking to see if the paperwork was received. He told us to leave a voicemail for Erica, who wouldn't be in for a few days because she processes the paperwork. Suddenly, Erica works for the finance department again. It is no surprise that we haven't heard back from the dealership. My husband was finally able to call Toyota (our gap insurance) who confirmed that they received the paperwork at the end of January, but the information filled out by the dealership was not complete. They said they have tried to contact the dealership about the missing information and never heard back. Luckily, my husband was able to give them the information they needed and it is finally processing. I can't tell you what a hassle this has been, especially for something so easy and should have taken no time at all. I'm not sure if its the new owners that have made it so horrible, because I really liked Ensign. I will be telling all my friends and family to avoid this place.

My wife and I came in looking for a used car. Scott...

My wife and I came in looking for a used car. Scott Cooley showed us a few and was extremely helpful showing us our options and what could fit into our budget.

I received very kind and caring service when I purchased...

I received very kind and caring service when I purchased my beautiful new 2014 Honda Accord a week and a half ago. Bracken was a pleasure to work with. The car I chose was all shiny and ready to test drive. Bracken went with me as I "test drove" the car and usually having someone with me, intimidates me, but Bracken was fun and helpful when I asked questions. When I drove back to the dealership Bracken found me a comfortable place to sit while he got a copy of my insurance card and drivers license. He offered a soft drink to me. Then Bracken took me back out to the car I chose and explained the car from one end to the other. Not all cars are alike, that's for sure. I really appreciate the patience Bracken had with me as I asked all kinds of questions about my soon to be new car .The thing I usually dread about buying a new car is the paperwork. It usually seems like it takes HOURS. When Bracken was sure that I was comfortable with the questions I had asked, sometimes twice, he took me to the office of Scott Cooley to sign the paperwork. Another very pleasant experience! Mr Cooley had all the paperwork ready to sign and I really appreciate how friendly be was and how fast that process went.I left the YOUNG AUTO MALL in my new Honda Accord, happy with the service, the price of the car, the beautiful color that I had been looking for, and of course the awesome new car smell!!

Dean Hartson helped us find a vehicle that fit our budget...

Dean Hartson helped us find a vehicle that fit our budget and family needs. He has bent over backwards to treat us right. When it is time to have our van serviced, Dean makes sure it is serviced in a timely manner. We feel confident that our car is being well taken care of. We appreciate the way we are treated as customers.

I've been to Young Toyota several times for service...

I've been to Young Toyota several times for service on my Highlander. Each time I've been treated very fairly and professionally by Scott Cooley. I would recommend them highly.

I use Young Honda's service center for all of my car...

I use Young Honda's service center for all of my car maintenance. Tire repair, oil change, scheduled service and more. Dean has always been super friendly, and the entire team are alway very professional.I purchased my last vehicle from this dealer, and they will be my first choice when I look for another one!Cody

Jake Talbot is very professional and was helpful through...

Jake Talbot is very professional and was helpful through the process. He answered all of my questions and was patient with us through out the process

New Owners = New Experience. Mine was awesome! I will be...

New Owners = New Experience. Mine was awesome! I will be back for all my service and sales needs. Thanks for a job well done ... you guys rock.

I test drove a few Scions before ultimately purchasing my...

I test drove a few Scions before ultimately purchasing my tC. The customer service was great. Scott Cooley was very personable and was a great help in finding the right car for me.

Worst experience of my life. I love Honda and have had...

Worst experience of my life. I love Honda and have had above and beyond service at other Honda dealerships... However, this was by far the worst customer service experience I have ever had with. The salesmen smirked when I politely asked if he could show us a few select cars I was interested in. I ended up driving to salt lake to Karl Malone Dealership in Salt Lake. I definitely recommend them. I have had to have my car serviced and I tried to work with the Logan dealership and they are absolutely horrible. They do not contact you when a part is in for your car and do not treat you politely whatsoever. I am extremely disappointed in this dealership and ABSOLUTELY DO NOT RECOMMEND IT AT ALL!!!!