Yark Toyota

Nothing short of Amazing

We have been customers of Yark for years. We've always had a wonderful experience! Our newest lease is a Toyota 4Runner and we are thrilled! Excellent customer service and the process is always smooth from sales to finance. We worked with Tavon in sales and Vince in Finance. Five stars all the way. Wouldn't trust anyone other than Yark for our vehicles. Thank you!

Renewed my faith in Toyota

I've driven a Toyota since 1992 but in the last few years, mainly due to the service received at a different dealer's service department, I had decided my 2010 Prius would be my last. I was very pleasantly surprised by the level of service I received at Yark, however. Adam was easy to reach and returned calls promptly with updates on my car and what the technician was doing to diagnose and fix the problem. Adam and his coworkers have so much personality, too! They were all very friendly and seemed like they enjoyed working there.

Best Service!

I had my 2015 Rav4 10,000 mile maintenance. Comfortable waiting area with tv, complementary beverages and snacks! My vehicle was serviced efficiently and even a car wash. The service team at Yark is great!

Service

Adam Coucher did great job with my oil change on 8.12.16

Great experience!

I've been a Yark customer since 2004 and decided I'd like a basic car and picked a Toyota Corolla. I am nearly 70 and wanted a safe, economical car. There was no pressure to upgrade, my needs were understood and respected, and I feel I got a great deal on the exact car I needed. Highly Recommend this dealership and the sales rep, Terry Barnes.

Great inventory and sales people

Very satisfied with employees I dealt with at Yark Toyota

Good Neighbor

his past week my husband picked me up from work, drove across the street, & stopped into Yark to take a look at a low-mileage Toyota RAV 4 he had found on-line. John V helped us, answered our questions, & set us up for a test drive. The RAV was everything I was looking for, and even though it was near closing time, Vince stayed late to complete the paperwork and explain all the warranties. John & Vince both walked us to the door, just like you would do for a good friend. I returned the next day to finalize the financial details and John met me at the door. He took care of a small turn-signal issue while, this time, Tyrone was the go-to guy, putting off his lunch to complete the final paperwork. Vince popped in to say hello & followed through with me while I waited a few minutes for John to get the temporary plate on my new/used car. Everyone we met at Yark from start to finish was warm, friendly, helpful, willing to go above & beyond (John even helped me set up the blue tooth feature for my phone). They made this a great experience and because they are located across from my place of employment, it will be very easy to stop in for a car wash every now & then. Great Neighbors, Great Dealership!! (Side Note - I noticed that my Glass City Marathon Relay Medal has Yark Subaru on it - a perfect example of this wonderful community-minded business.)

I highly recommend

Chris D was amazing, very nice and understanding. I would definitely recommend people to purchase a car from here.

Great Service at Yark Toyota

My experience from the time I walked in until the time I picked up my car were top notch. Bradly was the service person that took care of my transaction. He was well spoken and informative. He took the time to call my dealership in Mississippi to get all my information. Upon doing so he was able to tell me that my car was due for the tires to be rotated with the oil change. While my car was there it was also washed and ready in the time I was told it would be. When all was complete Bradly called me and told me my car was ready for pick up. Since I was on vacation and visiting Ohio I am very much appreciative of the care and professionalism I and my car were given. All service and repairs were done at no cost to me and covered under my extended warranty. Yes, I would highly recommend Yark Toyota to my family and friends it that area. Great service , Thank you Bradly.

Great used car purchase experience

I truly have no complaints about my experience at Yark Toyota Scion in Maumee OH. My sales advirsor Tavon was top notch. He was genuinely polite, helpful, and informative. He was at ease the entire time and our interactions were very comfortable and natural, he always opened doors and assisted me if needed. Every test drive he told me to take my time, had the cars pulled up and ready for me. When I decided to purchase both he and their finance advisor (Simon or Vince, cant remember) were SUPER helpful and clear, got me to the price and payment plan i wanted! 10/10 would recommend, they even took care of a recall and an issue with the side mirrors for me! Thank you Yark, I love my car!

Excellent purchase

Purchased a new vehicle from Yark after looking at a few local dealers. No pressure yet helpful and informative. Sales person Chris was great.

Fitz Crawford at Yark Toyota

I knew what features I was looking for, but didnt know exactly what I was looking for. I worked with Fitz Crawford for a week and after listening to what my vague requirements were; Fitz showed me a few different vehicles. He explained the features of the vehicles and how they would meet my requirements. After looking around several other dealers in the area, I decided to come back to Yark Toyota. Extremely professional, while still friendly and willing to work with you. Highly recommend.

Why look anywhere else?

This was my first time coming to the dealership in general. I came there to test drive a few options and had planned on going to several others dealers. I never got past this one. I was greeted instantly upon arrival by the Sales Consultant that worked with me the whole time. Chris Dupree was very thoughtful of my budget as well as my likes and dislikes. He and the other staff worked hard to find me exactly what I wanted. This was one of the most pleasant and simple car shopping experiences that I have had. It was stress free and I felt like the dealership really listened and cared about me as a person, not just a customer. I would highly recommend Yark Toyota Scion to anyone who doesn't want to be pressured into a purchase and who is looking for a relaxing shopping experience.

Easiest car buying experience ever!

I had the best car buying experience with Yark! Thank you, Terry for being so gracious and facilitating my experience! I am a MI resident and this was the first time I purchased a vehicle out-of-state. From the moment I called to inquire about a vehicle I found on cars.com, I felt at ease about working with a dealership out-of-state. Yark has a no pressure, family friendly environment. They gave me a competitive offer on my trade-in and the whole experience took less than 2 hours! I paid close attention to the other sales associates and the customers while Terry took care of everything. Everyone was friendly, smiled, greeted me and made me feel welcome. It sounds like they've got repeat customers because they treat their customers so well. Shane made financing my vehicle very easy and got me a better rate than my bank (3.8%)! My only regret is that I live in MI so I can't go to them for oil changes/routine maintenance. But I will definitely tell family and friends it's worth the 1 hour drive to Yark! I'm loving my Highlander!!! Thank you, Terry, Shane and Yark Toyota!

Yark Toyota offers excellent customer service.

I have been getting service at dealership since I pur hased my Camry in 2008. The staff are friendly, professional, efficient and reliable. Any problems are addressed quickly and I have never left dissatisfied. I plan to purchase my next vehicle from the dealership.

Poor service department

We have a Toyota Previa van that we brought in last month for diagnostic services and possible repair. After diagnostics were compete I was called by a women named carmel who briefly described the problem as the auxiliary drive shaft and that I would need a new one at the price of $2400.00. I kindly asked to talk with the mechanic who did the diagnostics, and if not available now could he call me when he has a moment. She then became instantly rude and said why whats your question? Although I didn't feel it would help to run my thoughts by her, I did. I explained that I was very familiar with the van and in most cases, unless wrecked, the shafts don't bend or break but rather need new couplings on the ends that wear out overtime. She then immediately said the whole shaft is worn out. At this point being she felt qualified to field my questions I asked her what that meant due to it never being in a wreck. She then said "your going to need a whole new drive shaft!" in a loud rude tone. I said I'm sorry but I would still like to speak with the mechanic when he is available. She then said NO..and silence. Then I said your not going to let me speak to the mechanic? Again, very nastily she said NO, he has a long line of cars to get to today and he doesn't have time to explain it to you! I told her I have never heard of not being able to touch base with the mechanic who has assessed $2400.00 worth of work to a vehicle. She then said well you cantebut if you want you can hold for service manager. I said ok and waited 10 min and then Nick answered and told me he went back and looked at the car and that only the couplings were bad and that it would be about $700.00 for parts and labor and could have parts in tomorrow. He did this all in one breath with no apology for the misdiagnosis. And I wonder how that could go misdiagnosed in the first place. So if I wouldn't of asked to speak to the service manager I would of been charged $1700.00 over??! Oh, and he also backed herup by saying they don't normally let mechanics talk to customers due to lack of social skills!! Which as far as I'm concerned also brings into question the mechanics. They kindly charged me the highest rate for the diagnostics upon pickup as well. Whole thing stinks of a dishonest operation. My recommendation would be to stay away. At least from the service department!

Thanks!

They were awesome, they stayed until 11 pm to get everything finalized

Honest and Friendly

My sales advisor (Tony Hernandez) was very friendly and honest with me. He explained me all the offers I can get from Toyota. They are honest about the prices and no hidden fees. Definitely recommend buying from Yark Toyota.

Friendly and helpful customer service .

Very helpful customer service.....had a good time teasing them.

Yark Toyota - Maumee

Recently purchased a 2013 Avalon from Yark Toyota. The salesperson, Tavon, was extremely thorough and quick to respond to my questions. Every step in the process was handled promptly and with a friendly professionalism. I would recommend Yark Toyota without reservation.

Service

Called dealership for an oil change. The Yark employee on the phone scheduled me and told me that it would cost about $19.95 with fees about $23.00. When I arrived they told me it was going to cost $31.00. They said that they are aware the the people "upstairs" have bee telling people the wrong price and they have told them about the correct price. They would not adjust the price because they can't make any money at the lower $23.00. I had to get it done because of my shcedule. Looks like i got YARK'D !!!

Nice, clean facility

Personable and professional sales crew. No pressure to sell...just want to help and makes sure you're comfortable.

TOYOTA SCION, MAUMEE OHIO

Had scheduled visits to 3 -4 other dealers, but Chris Dupree got us a good deal so we didn't have to go anywhere else. Thanks for all the attention and for providing us with a good van which will fulfill our needs now and for the foreseeable future.

Great buying experience

From beginnining to end the buying experience was excellent. Terry our salesman was very helpful in showing us what he had to offer at any price range we gave him. Vince was great in explaining all financing options as well as warrenty options. I spent a lot of time online before I made a decision to go to a dealer. The ease of navigation of the site and the amount of info I was presented with is what brought me to Yark.

The best dealership I have been to!!!!!!

I have had 6 new cars in my life time and by fair this dealership was/is the best I have seen. Cameron was the best sales person I have ever had. He would call you back when he said he would. The price was exactly what he said and I got the car I wanted. He has a customer for life....also, I had to go to toledo to get a great deal on a car I'm from Southfield Michigan.

Great service for my 2011 Prius 5

I brought my Prius in for the 70,000 mile service checkup and it all went without a hitch. Nice facility, pleasant and helpful staff (even the janitor and I had a nice chat) and reasonable prices. I decided to wait and it took less than 1 hour. I'll return again at 80,000 miles.

Thanks again Blaine Marston and Yark!

I just purchased a 2012 RAV4 from their store in Maumee, Ohio and had a great experience. I worked directly with Blaine Marston as my sales rep and he was very professional, courteous and answered all my questions. He was very knowledgeable of all the vehicles and very helpful in helping us choose a car for our family. I look forward to working with him again in the future when we need to buy a newer vehicle. I was able to have the car reviewed by my mechanic and he was impressed with how pristine the condition was. I am looking forward to the many years in my new car! Thanks again Blaine Marston!

Purchased my first 2016 Camry SE

It was a pleasure to do business with you. Fast excellent transaction, Chris Dupree was very helpful.

Goodcar dealership - Terri is excellent

Had an excellent experience with Yark. Terri (sales) is a great guy and will take good care of you. I enjoyed test drive. Pricing was good, staff was patient and I really appreciated the extra effort done to find me the best financing available on the market.. made a substantial difference at the end and I feel I was treated properly. Also - my car had almost no gas when I received it, and Terri went out of his way to fill my gas tank! The process is seamless and everybody seems to be working well together. Staff is trying to make your experience quick, easy and enjoyable. My only recommendation: better coffee machine! ;)

Quick Service

Professional, friendly service representative. Service completed 15 minutes early. Recommended!

Great service leasing a new vehicle

I just leased a brand new Toyota from Yark. The service was great! Cameron made the entire experience so positive!

Friendly & helpful people, nice & clean facilities

Very good experience of buying a car over there. Nice, helpful and friendly people helped me get my car. Thanks!

Great First Car Purchase Experience

I purchase my 2012 Chevy Cruze (I know odd for a Toyota dealer) with Yark Toyota late August and it was a wonderful first car buying experience. Our sales person, Fitz, was always helpful through the process and ensured I understood my options. They even tracked down a second key for me as well as lifted the car to see the undercarriage, both of which I greatly appreciate. The car itself has been a stress relief with how reliable it is and the gas mileage I had prior. I will look here first next time I'm shopping for a car. Thanks Fitz and Yark

Great experience, five star service!

I worked with Chris DuPree who was extremely knowledgeable and very helpful. Although I did not purchase a vehicle that day, I will be purchasing from Chris in the future. Very low pressure great experience. Five stars across the board!

MY FIRST CAR!!!

They are not your typical car dealership!! Fitz did a great job helping me find my first car purchased from a dealership. He was friendly and I did not feel pushed into anything. I got everything I wanted. Vince had my paper work done in under an hour and made sure I understood everything I was signing. They dealt well and made me feel welcome. They went above and beyond!!

Byron is the man if you are looking for a car!

Byron at Rouen Toyota is the best car salesman that you will find. He was really knowledgeable about the vehicle I was purchasing, and about Toyota in general. Shopping for cars previously, I had a sales person at the other Toyota dealership in Toledo that didnt even know a thing about the car. And they had 10 of them on their lot!!! It was obvious that Byron knew about the available options on the vehicle and he explained the difference in the trim packages as well as cost. I dont know much about Rouens service department, but havent heard bad things. I got a really good deal on the vehicle that I purchased, despite a miscommunication with pricing. They had just started an easy button program that gives you an internet price and the salesmen werent really even aware of it. Definitely a miscommunication! I was disappointed Jenelle from internet sales even mentioned the college graduate program, since it specifically excludes the prius model, and she only contacted me based on me requesting pricing on a Prius vehicle. Really nothing they could do, if the vehicle isnt included then its not included. But again a miscommunication. Overall I would recommend the dealership, just ask for Byron Edwards! He really is the best car salesman I have ever worked with!

Great Dealership - Great Salesman Ryan Francis

I recently bought a used vehicle from Ryan Francis at this dealership. He worked with me for over a month, answering questions via email, phone calls, and going on test drives with several vehicles. He was very patient, knowledgeable, low-key, and not pushy at all. He made the process stress free, simple, and fun. I would buy from this dealership and from Ryan again.

ew car

leased a 2013 scion fr-s 10 series. John, the salesman, was knowledgeable, low-pressure, and inviting. He made the process very easy, as did the finance officer. I Would make another purchase from this dealership

Ryan Francis Customer Friendly

Had a very good experience dealing with Ryan Francis. He was not pushy, and very easy to deal with. We would recommend him to any of our family and friends.

Chris DuPree...The BEST car buying experience!

I had been looking to purchase a vehicle for about a year. Finally, I saw a car on the Rouen website that I was interested in purchasing. I made an appointment with Chris DuPree to test drive a Honda CRV but after driving it I liked it but not enough to purchase it. However, Chris already had another vehicle lined up for me to test drive... a Certified Toyota RAV4. I loved it and purchased it the same day. Chris DuPree was professional, knowledgeable and personal. There was no pressure at all and I felt that Chris understood what I wanted/needed in a vehicle. I would highly recommend Chris DuPree at Rouen Toyota.

Great Experience

I had a great experience at Rouen Toyota in June 2013 buying a Toyota Camry. I worked with Byron Edwards who was friendly, professional, and went out of his way to do everything he could to make the process smooth. He has called, texted, and emailed multiple times in the months after I bought the car to check in. Great facilities, staff, and product at Rouen Toyota in Maumee.

Ryan Francis - Great customer service

I have always been loyal to another brand. I really liked the look of the Toyota Tundra and decided to take a closer look. At Rouen Toyota I was greeted to Ryan Francis. Ryan was professional, knowledgeable and down to earth. Ryan explained the different models and features without pressure. It was nice to deal with someone who just wanted you to find the right fit for you and not just make a sale. I would definitely recommend Ryan from Rouen.

Byron Edwards: Professional, Friendly Service!

Byron Edwards was my Rouen sales consultant when I purchased my new 2013 Toyota FJ Cruiser last month. Truly an outstanding individual to work with! He was affable, professional and very knowledgeable. The final sales price was hundreds of dollars below the competition. I would highly recommend Mr. Edwards and Rouen to others that are considering the purchase/ lease of a new Toyota.

Long-time Chevy driver won over!

I've been a Chevy driver for 20 years. After shopping around I really liked what Toyota had to offer. I stopped in at Rouen Toyota in Maumee, Ohio and met Ryan Francis. Ryan was very knowledgeable, friendly and most important. ...not pushy. He showed us the vehicle, explained the options and let us decide which one met our needs. I would highly recommend Rouen and Ryan Francis. Also, be sure to thank Ryan for serving our country!

Great Experince Rouen Toyota

Ryan Francis was the sales person that sold me a Toyota Corolla. He answer all my questions. When i get my car service and he always ask what i think about my Corolla. The service department is excellent, they always get you and out quickly.

Chris Dupree, Professional and Genuine

I am recommending Chris to all my friends and relatives who are looking to purchase a new vehicle. His professionalism and no pressure attitude stood heads above any salesman I have ever dealt with. Thank you Chris.

Another Great Experience!

I came into the dealership looking to purchase a new Prius, as my last one was totaled in an accident. I had a good experience with Dave White last time, so I utilized his services this second time around. Dave was personable, caring, professional, and very helpful. He made the buying process easy and is always more than willing to answer any questions I have about the car. Overall, I am deeply satisfied with the customer service, the buying process, and my new 2013 Prius.

Wonderful experiance!!!

I just bought a Toyota Tacoma from Ryan Francis at Rouen Toyota. The most pleasant experience ever buying a vehicle. Ryan is knowledgeable and not pushy for a salesman. I was set on a monthly payment and he delivered and I know it was not easy. I got what I wanted for the price I wanted and didn't have to settle for less. It was all very quick and painless. Ryan and Rouen will have my business from now on.

Smooth, Enjoyable Experience!

After researching the Hybrid market for a few months, found the perfect Certified 2011 Prius at Rouen. John Mowery was easy-going sales pro and made this comfortable and quick purchase. Drove one car, then took another home to show the Mrs. and voila! A week later, I'm loving the 58+ mpg I'm getting around town! (and the JBL stereo in the Prius III :) My in-laws have both of their Toyotas purchased from Rouen and I will likely be back. Very recommended - and I know my way around the car biz a bit!

Thanks John!!!

I recently went to look at certified cars and ended up buying a 2011 Prius from Rouen, and I couldn't be happier. I lucked out and met John Mowrey. As we wandered around, he kept asking me questions and eventually he pointed me towards the perfect car. I had never even looked in a hybrid before and had a weird stigma about them until John lowered my defenses. He's been answering my questions even a week since I bought the best car ever. If you have any intention of even LOOKING at a new car, I highly recommend John Mowrey and Rouen Toyota!

Excellent Sales Service!

We worked with Ryan Francis in the sales department to purchase our used 2010 Rav 4. Ryan was pleasant, considerate, knowledgeable and not pushy. I would definitely steer people in the direction of Rouen Toyota to specifically work with Ryan to purchase a new or used vehicle.

Great car Greater ssalesman

I went in to look at cars and left in a preowned Prius John M was great to work with --he answered all my questions and took care of finding me the perfect car John is a GREAT salesman and I will recomend him and your dealership to my friends Thank you

Great Experience

We purchased a new 2013 Rav4 Limited from Rouen and had a great experience. This makes our second new purchase from Rouen. Our salesman, Ryan Fancis spent a lot of time with us and didn't make us feel rushed or pressured. He was very helpful and knowledgeable in answering our questions and concerns. I would highly recommend this dealer and Ryan especially

Easy to work with!

Ryan Francis helped us buy a 2011 Toyota Highlander Limited and set it up for towing our boat. Thanks

Great Salesman!

We had a great experience with Ryan Francis recently when we purchased our 2013 Prius. He will take his time and help any way he can to help you make the purchase of your new car.

Certified pre owned

Had an enjoyable experience purchasing a used car, Ryan Francis was very helpful in the process.Was looking at midsize cars and they had a good selection,no pressure ,took a test ride and left ,came back and moved forward with purchase,overall good experience. Told him to call in 2years and will look on trading to a Rav 4! They took care of a minor mechanical issue quickly.

Extreme Helpfulness

John Mowrey helped me get behind the wheel of a new (to me) Volvo; right price, great service, John made it easy.

Great Deal on a Prius

We recently bought a pre-owned Prius, and had a very good experience. Our sales consultant, John Mowery, was friendly, helpful, and knowledgable. The car we bought was in great shape, and the Rouen staff made the process easy. There was no high pressure selling, and the price of the car and the amount we got for our trade-in were fair. We were very pleased with Rouen, and will return if we need another vehicle.

Certified Pre-Owned Toyota

John Mowrey helped me with the purchase of a 2011 Corolla. He was extremely helpful with the process of looking at each of the available cars, running back and forth to get more keys every time I decided to look at a different model. There was no sense of pressure during the process, and no stereotypical "used car salesman" pitches. He walked me through the entire process and was really straightforward regarding the history of the car and the figures I would be paying. Rouen gave me what I felt was a very fair trade-in value for my 2000 Corolla (it was actually within a few dollars of the estimate I had gotten for myself online the day before). John and the financing department were also really helpful with the paperwork I had to fill out - even though there were a couple of snags in the paperwork, they made sure that I drove off the lot in my new car that day, and let me fax in the one or two items that I didn't have with me. I really appreciated that. I would definitely recommend this dealership to anyone looking for a certified pre-owned vehicle. It was a painless process and I'm so happy with my purchase.

Certified Pre-Owned Toyota

I recently purchased a certified pre-owned Toyota Camry from Rouen Toyota in Maumee, Ohio. I had purchased an Avalon there previously, and have always been impressed by Toyota's commitment to quality. John Mowrey met my wife and I, and he showed us around the lot. We gave him a price range and an idea of the car we wanted. I had done some research online. We were very impressed at the amount of knowledge John had about each car we looked at. I know it is his job, but he knew everything about every one of them. He explained everything and was able to answer every question we had. We were going to test drive several cars, but as soon as we drove the Camry, we knew it was right for us. Very easy process. No pressure or sense of urgency. I believe my wife is already planning her next purchase. She likes the Rav 4's. We will be back.

2013 Toyota Prius

John Mowrey helped me purchase my favorite car! I went into the dealership only test drive the Prius models and John helped me find the perfect car and made the process extremely easy. He was very informative and was able to answer all of my questions. Even months later after my purchase, John has been available to answer all of my questions.

Just bought second Prius from Rouen

So we went in for an oil change and planned to price new tires for our 2011 Prius II. We ended up purchasing a new 2013 Prius III and are loving it. We bought our '11 when the selection was really limited in the US, but by now we were able to get the upgraded stereo and backup camera that the III offers. Rouen has been terrific to deal with. We live in Temperance and drive 1/2 hour to continue our relationship with this dealership. Byron and Phil are the best.

Rouen toyota

Couldn't be more pleased with this dealership. Outstanding customer service, they really ensure you leave happy. This is the first time I've EVER returned to a dealer to buy another car. Thank you Rouen Toyota your wonderful!

Exceeded Expectations

If you are looking for a great car buying experience stop by Rouen Toyota and ask for Byron Edwards. Byron will make you instantly feel like a friend and be attentive to your needs. I had never met Byron before, but after getting two cars from him in one week I feel as if I have known him for years. I highly recommend him!

I love my Prius! Thank you Rouen Toyota!

I found my used Toyota Certified Prius on-line and went into Rouen Toyota to make the purchase. Byron Edwards was an excellent sales person and helped get me through the entire process in one evening so I could drive my "new" car home! I love my Prius and will recommend Rouen Toyota to my friends.

JUST AS ADVERTISED 2013 TOYOTA AVALON HYBRID

THANK YOU CHRIS DUPREE, I HAVE HAD THIS NEW HYBRID FOR 16 DAYS FOR A TOTAL OF 1409 MILES. THE BEST MILAGE WAS 41.6 TO DATE AND I NEVER GET UNDER 40. THIS IS THE FOURTH AVALON WE HAVE OWNED AND BYFARE THE BEST.

Nice Car

Bought a new 2013 Avalon. Yhey accepted my offer and we drove away. Great experiance.

Great experience at Rouen

First I want to tell you that this is my first Toyota and I couldn't be happier. I mean... what's not to like? I was looking for a "gently used" 2012 Prius and I found the one I liked at Rouen Toyota Scion. Took me close to forever to decide if I want to buy it so, the one I wanted sold... but John Mowrey helped me find one just as awesome. He's a very sweet young man, very helpful, he made the whole process easy and as smooth as possible. He also got me a fantastic deal which I simply could not resist. :) We also had a chance to work with Phil Maxfield, the business manager... At the time we got there, Phil was swamped, I really appreciated the fact that he took a minute to introduce himself and let us know how long it would take before starting the whole paper signing process. Although it was 10 pm and he'd probably been there all day, I never felt like he was hurrying us out the door. Phil took time to explain everything and helped us get whatever fits our/my needs. Anyhow, we really did have a great experience. Oh... and I named my sweet Prius - Enterprise. ;)

2012 Toyota Camry

In Early February, I was looking to lower my fuel bill..I drive from Toledo to Defiance every day. I found myself at the gas pump every 3 days filling up my 2012 Jeep Compass. I contacted John Mowery on what kind of options I had if I looked into the Toyota line of cars. He metioned the 2012 Camry gets 30+ miles per gallon, which would save money at the pump. Also, I realized that I would be paying $8,000 in mileage overages on my curreny lease when I turned it in three years.. So purchasing a Camry made perfect financial sense..

Bought 2 Cars from Rouen. Greate sales and service

Feburary 2012 i have purchased to car 1st Seinna Le 2011 Pre owend. 2and Venza 2011 New, Both cars greate . had very good exprinced with sale. he Got me great deal. on both car. i would realy recommand to friends and family. also service is very excilent. for olichange don't have to wait very long also they wash your car for free.

Purchasing a New Truck

Rouen Toyota Dealership provide us with excellent customer service while purchasing a new Tacoma Truck. The Sales staff were great and the finance person explained all the details. We were very happy with our purchase.

2012 scion purchase

I already had my mind made up to buy a used Toyota Yaris or Honda Fit from another dealer but I had already told a Rouen sales rep that I would check out what used cars they had to offer. So I kept my Rouen appointment. I was still set on buying the Yaris or Fit but Rouen didn't have any available in my "cheap" price range so my sales rep (Ryan Francis) pointed me in the direction of a new (2012) Scion IQ. At first I was sceptical of price and features. But it was a neat little car with great gas mileage so we took it for a drive. My spouse and I enjoyed the handling an setup of the automobile. The back seat and trunk is extremely small but we only need the car for my wifes long drive back and forth to her new job. Other than the small size it had all of the features we needed for the rather lengthy daily commute. We were sold! I am a haggler, so we went back and forth on price and adding features until we reached an agreement after about 3 hours (not recommended). Signed the paperwork and then I noticed that the hub caps were not the ones I wanted but Ryan hooked me up with another set, a cooler looking set free of charge. I admit I paid more money than I set out to pay. My wife and I had a good shopping experience and are happy with the outcome. I am a military war vet and our sales rep Ryan Francis is a combat vet. I stronglly respect our service members that have spent time in "The Suck". Ryan was very personable and had a thorough knowledge of the vehicles features. He did a great job of steering us in the right direction.

Pleasant, painless experience!

I was in the market for a newer car and was not sure whether to buy a used car or lease a new car. After shopping around with a few dealers, I drove to Rouen to look at a used 2010 Camry. The car was very nice and would have been a great fit for me, but after to talking to Byron Edwards, I test-drove a 2012 Camry and loved the car. Rouen was having a lease special at the time, and after talking to Byron a few times and working out the logistics of my trade-in, the pieces came together and I was able to get a great car at a very good lease rate. Byron was pleasant to work with, very personable and easy to talk to - at no time did I feel pressured to make a quick decision. Erin Fry (internet sales manager) also kept in touch with me via email throughout the process and showed a great deal of interest in working to make sure I had a pleasant shopping experience.

Finally! A great car-buying experience!

I was so tired of being treated like garbage by the salesmen I encountered in Sandusky County. I have been researching vehicles for three years to find the best car at the best price. I saw this 2011 Scion xB at Rouen Auto and decided to check it out. Let me tell you, the men I dealt with were wonderful! My salesman was John and he was great! The manager, the other salesmen, the financial director were all so incredibly nice I couldn't believe it. And it didn't end once I signed on the dotted line. They didn't just push me out the door and feed me a line of bull like the dealerships in Fremont. They have remained in touch with me because they want to continue this relationship. I have no problem recommending Rouen to any one that wants a great experience in purchasing a vehicle. I know where I am going for my next car or truck!

Great Service

We went in looking to purchase a used car and left with a brand new car - the price was great! Our salesman, Chris, was so helpful and really worked to find us what we were looking for. This is our second purchase from Rouen - we are very happy with them!

Patient and Kind Purchasing Experience!

Car purchased: New 2012 Regular Prius Level 5.I tend to be VERY research oriented (some would call it "tedious") and, as such, tend to ask a lot of questions and process the purchase of a new car over a period of time. Scott Scheatzle (sales rep) and Joe _____________ (sales manager... sorry I don't remember his last name) were amazing. Over a period of 3 (plus) months, they helped me with all of my questions, allowed me numerous test drives of several different models and trim levels, directed me to non-biased websites, kept in touch with me (WITHOUT BEING OBNOXIOUS in any way), and generally made my purchase experience EXTREMELY PLEASANT! When I finally made up my mind, I did so with clarity/confidence and felt really good about the whole experience. Mr. Scheatzle was (at the beginning of my purchase trek) new on the job. He didn't always (immediately) know the answers to my questions, but was ALWAYS willing to find answers. One of my concerns/questions was about the cost of Prius maintenance over the years. Scott went to the Service Manager and returned with a number of printed pages that detailed the maintenance costs over the first 100,000 miles of ownership. I would recommend him VERY highly and hope that many, many people will look him up at Rouen Toyota in Maumee, Ohio. Additionally, I hope he plans on selling cars for a long time at Rouen and look forward to dealing with him again in the future. Scott, Joe, and Phil (finance/paperwork expert) did a lot of work (and stayed after closing time) to make the purchase numbers and paper business work out the way I needed them to be in order to close the deal. They got me the right numbers for my trade and made other options (extended warranty, paint/fabric protection, etc.) come in at prices which made the deal click.I can only hope that the Rouen service experience will match or exceed the sales experience. If it does (and I have no reason to believe otherwise), this will be an outstanding car purchasing experience.

customer service

I'm very happy with the purchase of my vehicle and the assistance I received from the salesman.

Excellent Buying Process

It was very easy to negotiate for our new car with our salesperson Ryan. He was able to explain all the options of the Rav4 and locate one that fit our needs perfectly. The deal went very smoothly and Ryan was a pleasure to work with for the purchase. I appreciated not getting the run around while we were still trying to decide which vehicle we would be buying. This was the second car we have bought from Rouen in the past 5 years and are extremely happy with the dealership.

Overall Buying Experience

Salesman (Ryan Francis) proved to be enthusiastic, courteous and knowledgeable. Business Manager (Phil Maxfield) answered our specific questions regarding vehicle packages and financing. He even gave us tips regarding the preparation of chicken and fish dishes. Sales Manager (Jason Middaugh) oversaw the entire buying process as we walked out with yet another Rav 4.

Excellent Buying Experience

Narrowed our search down to the 2013 Sienna. Scott Scheatzle met us at the door and made us feel like we were old friends.I dreaded the buying experience but Scott and Rouen made it easy, they exceeded our expectations and we received a great vehicle at the price we were looking to pay.Thanks Scott,

Scott Scheatzle was great!

Our experience buying this car was excellent!

Great!

Scott Scheatzle was great!

Awesome Customer Service!

I have been tentatively looking for a vehicle and having a little trouble finding what I wanted for the price I can afford. Everyother salesman from other dealerships were rude and treated me like a child or tried to take advantage. When I went to Rouen my salesman was Doug Amstutz. Not only did he make me feel comfortable but he showed me many cars and asked pertinant questions about my situation. He was willing to go the extra mile. Finally a salesman that cares about the person not just the sale.

Good service

after purchasing a new tocoma it developed a problem with the amplifier for the stereo system. the response and service i received from my salesperson, Scott Scheatzle, was excellent. this problem was fixed and i am totally satisfied with my purchase.

Fantastic car, buying experience, dealership

We just bought a 2009 Toyota Rav4 about a month ago. We LOVE the car and our buying experience was wonderful. Scott Scheatzle, our sales rep, was friendly and helpful, but never never pushy or overbearing. (In fact, we eliminated one of the cars we were considering because we were so put off by the sales person!) I can't think of any way our buying experience could have been better. We took a preliminary look at the car with Scott and then came back and took a test drive and decided to buy. All in all a great experience. (And Rouen Toyota has a lovely waiting room with coffee, snacks, and clean, well-maintained restrooms nearby....)

Fantastic Service!

Scott Scheatzle of Rouen Toyota gives car salesman a "good name!" He was extremely professional and friendly from the get go. When they didn't have the car I wanted in stock, he tirelessly searched for that car untill he found it, communicating every step of the way. The car came in on the date promised and was delivered promptly to us. Everyone we met at Rouen was friendly and courteous. We would definitely recommend their dealership and will most certainly use them in the future!

Wonderful Customer Service, Easy Buying Process

This dealership was excellent on all accounts. I bought my Toyota Prius C from Sales Consultant, Dave White. He was extremely courteous, kind, helpful, and professional. Every time I have brought my car back for a check up, Dave has greeted me with a smile and asked how I have been. Dave presents himself as a friend, rather than someone who just wants to make a sale. I am very happy with the whole purchasing process and I will definitely recommend this dealership in the future!

Great Service

Scott Scheatzle was great to work with - told him exactly what i was looking for and he came thru!!

My new RAV 4 JASON AND CHRIS ROCK!

Actually my lease was up Nov. 1st, no one wanted to deal on a new lease, so I decided to buy out my lease, on my way to get my oil changed, just thought I'd pop into Rouen knowing same crap different day, and an hr and a half later I walked out leasing a brand new Rav 4, lower payment than I could have bought mine for. So Cheers off to Jason and Chris, you guys rocked my deal!

Don't trust them

Rouen tried to sell us a van as having been "certified" as having everything check out. The tires and alignment were way off. Either they never drove the van or they did drive it but are incompetent since the tires/alignment problem is obvious. (Or they did drive it but didn't care about the customer.) When we called them about this, they never called back.

AWESOME EXPERIENCE!!!

THANKS AGAIN to Doug Amstutz and the entire team at Rouen Toyota for making my 2009 Dodge Challenger purchase my BEST to date!!! Never before have I been so excited to get into a vehicle. I had a blast from the moment I walked in to the dealership, through my test drive, to signing the papers. Car was washed up and prepped for my drive off the lot that same evening. Over 2 months later and I still love it!!! I would reccomend Doug and his entire team at Rouen to my friends, family and anyone interested in purchasing a new or used vehicle. Thanks again you guys!!!

Great salesman at Rouen!

Just a quick note to say how much we enjoyed working with Doug Amstutz at Rouen Maumee. He made my wife and I feel welcomed from the very start and then gave us a personal level of customer service throughout the selling process that made us feel we could trust and have confidence in working with him. He followed up in a very professional way - and here's the BIGGEST thing of all: Even though we ended up getting a car elsewhere (ONLY because they the car in the color we were looking for), Doug NEVER 'dropped the ball' on his customer service; nope, he continued to treat us as friend, as 'family' in a helpful and positive way. I wrote down his phone number and when we go out to buy our next car, the first person we'lll call is Doug. I would not hesitate to recommend Doug Amstutz at Rouen in Maumee to my family and friends! Thanks for the great service Doug! Dan and Jennifer Liebrecht, Temperance, MI

great

Very helpful great with patience with money transfer and complicated communications with. Internet and time for transfer of money with communications with friend in California. ..I. am excited to drive this CRV when dad picks me up.Thanx again for such great service. Jennifer /DAD

New Venza Owner

Just leased a new vehicle at Rouen and the process went extremely well.Byron really took care of me from the get go, he is a professional who knows how to treat people! Ask for Byron if you want the Best!

Good Experience

Doug did a nice job of asking about what I was looking for in a car. Then he helped me evaluate the inventory of cars that met my criteria. It was a good experience

Leslie Augst

Doug Amstutz was fantastic!!! He is the reason I bought a car here. The car was awesome and I fell love with it but he was so friendly and helpful. He made me really comfortable making it easy to buy. I couldn't hope for a better buying experience. I can't ait to refer all my friends to Doug at Rouen Toyota!!! Thank you so much!

doug

he was awsome i dident think i was going to get approved for the lone and he made it happen and for the payments i wanted and the prosess was easy he did awsome

Bought three new vehicles within 6 months!

Our salesperson Ryan was very helpful in every aspect, as well as, honest. We bought three vehicles within 6 months from him. They will do everything they can to help get you into the car you love.

Very happy with our Rouen experience

Doug was great to work with! We felt that he was very honest with us and he helped make this a very positive experience. I would have no problem referring people to Doug and Rouen. Dean Wyrick

Venza Owner

I am so satisfied with my Venza, Rouen Toyota and Byron Edwards, my sales rep. Every step was smooth and Very Happy

2009 Acadia

My auto purchase went fairly smooth. My salesman was Doug Amstutz and he did a fabulous job very up front and honest about the purchase. I am satisfied with my purchase. My only complaint is I was at the dealership for almost five hours, they need to work on getting people out the door quicker than 4-1/2 hours. I understand it takes time to do certain things but I felt this was a bit excessive.

1st car loan

Very friendly service. Joe Church went above and beyond to help me out and get the car. Will definately come back.

New Camry Owner

Excellent service and dealership. Byron was a very knowledgable salesman that didn't waste time.

New Sienna

Byron did a great Job! He is very knowledgeable and entertaining. He doesn't waste time and just gives the best deal possible.

happy mustang owner

eric did a great job!! one of the best purchase experiences i have ever had..very happy!!

Looking for Used AWD Vehicle

Dealer was knowledgeable about cars I was interested in and maid the buying process reasonable.

Great experience

Doug Amstutz fascilitated an excellent car buying experience. He was personable, honest, and humble and I certainly would recommend friends and family to him. He's a good guy and demonstrates genuine interest in the customer and their needs.

great experience

Eric and Ryan were very nice and helpful.Eric had to go out of town so the gentleman that finished the sale, I believe his name was Ryan listened to what I was looking for and found a vehical with all the accessories I wanted. Both gentlemen were very helpful through out the process.

Excellent Bying Exerience!!

I just purchased a new Scion FR-S from Rouen and I've gotta say my experience was outstanding! The salesman (Ryan Francis) didn't rush me, took his time explaining all of the features and answered all my questions. Everyone from the sales manager to the finance manager made the experience extremely comforatble. I would highly recommend Rouen to anyone interested in purchasing a Toyota or Scion! Thanks Again.

used car

friendly knowledgeable service. would purchase from dealership again

4 Runner

Doug was super. Like the no haggle price. Only negative was I thought there was a certification....do not want to buy.

Review

I had a very nice buying experience with Rouen. They helped find a car within my budget and were very friendly to continue to help throughout the ups and downs of my vehicle purchasing process.

Great customer service

The service was excellent from the moment we walked in to the dealership to the time we left. Doug took the time with me that I needed because this was my first time buying a car. I would definitely come back and recommend this dealership to a friend.

Excellent service

Eric Wiltshire was a very helpful and accommodating salesman. Every step of the way from test driving the car to payment was easy and pain-free. I will definitely come back to Rouen the next time I'm car shopping.

Ms cook

I was not visible to sales had to go inside to get help but overall good experience

Chevy

My experience with this dealership was ok to start with, but I had a issue with a promise to fix something on the car which took some convincing it was bad, but they did take care of the problem in the end.

Tremendous customer service

This was the first time I purchased a vehicle by myself. Byron was very helpful and answered all of my questions. I felt at ease with the entire process. Very informative and willing to go above and beyond to help me with any questions conserning my purchase. I highly recommend.

2010 Taurus

Eric Willshire was very helpful in the buying process of my 2010 Ford Taurus. It was exactly what I was looking for and the best price within 200 miles. The car is great and the service was great! I would suggest to anyone looking for a car to check them out. Brian

NIce Guys

Joe, Ryan and Phil all stayed late to help us get our car and find a deal we could agree upon. It was a great experience!

Happy buyer

was very pleased with overall service had a great experience

buying experience

We had gone up to the dealer a little reluctant about purchasing,but when the salesman came out,he was all smiles and inviting,he definitely was engaged with us and knew exactly what we needed.he worked with us until he found exactly what we needed for our family.Doug was very pleasant and will bring him future business.

great dealership

Great customer service! Willing to take my trade with it should not be on the road.

Outstanding dealership--worth the 10-hour drive!

I was looking to purchase a used car after my current car became beyond economical repair. In order to find the best deal, I was willing to go some distance. As a result, I spoke to a lot of dealerships over the phone. Many dealerships I called were underwhelming due to lack of customer focus, the lack lack of ability to address my questions, and the lack of timely responses. However, this was not the case with Rouen Toyota. I was immediately impressed with their customer service, their ability to address my questions and their quick replies. Because I was impressed with the dealership and was confident because of the quality of their customer service/buying process, I went ahead and purchased the vehicle from 10 hours away without visiting the facility prior to beginning the purchase...not to mention they had an unbeatable price on the vehicle, too! Byron was great throughout the purchasing process. He was easily available over the phone to answer my questions during the sale and paperwork process, and he would always quickly follow up. Once I picked up the car, he took time to show all the features of the car and make sure all my questions were answered. All in all, a wonderful experience that is definitely worth at least a 10 hour drive! It is hard to find a car with an unbeatable price and a wonderful, customer-focused dealership. I found both in Rouen Toyota. I would recommend Byron and Rouen Toyota to my family and friends.

Excellent dealership!

Excellent customer service (Doug)! Everyone was great to work with and will definitely suggest Rouen Pre-owned to all family and friends!

BEST Customer Service!

2 for 2 = AWESOME!!! I had purchased a pre-owned minivan some years ago from this very dealership and it remains a pleasantly memorable experience. It has also proven to be a great quality buy! This time around, in looking to buy another vehicle, I re-visited Rouen because of my previous experience. My "salesman" - Doug Amstutz - went farther than what I expected in April 2012. I thought I knew what I was looking for in a used car, as I was very specific as to what I needed, what I liked, what I didn't, and what I thought I could afford. Along with a very competent and courteous team, Doug's knowledge proved beyond helpful in helping me to find the BEST fit for me and my family WITHOUT pressure, aggressive persistance, or assumptions - he understood a purchase of this size needs to be the "right" decision!It took a little time for Doug to find MY 2010 Dodge Journey, but it was sooooo worth the wait. He did not limit my choices to the dealership listings that were available in current inventory; rather he kept in mind what was important to me and would let me know as soon as he had something that might interest me. The result couldn't be better - I love this car and couldn't be happier with this dealership! The entire buying process was easy, efficient and done with great care and customer service! I would highly recommend this dealership (and Doug) to my family and friends! ROUEN ROCKS!

Byron - great to work with & good customer service

We were looking for a mini van and Byron was very helpful during the process and after we purchased it. He helped us with showing us all the features of the car and even followed up with us to see how the car was doing months after the sale. we love the car! Thanks Byron!

Excellent to workwith

Many dealers told me it was impossible to find the G8 I was looking for, at the price I asked, with the options I wanted, Rouen had one, and they we able to make a great deal for me. I would definitely go there again for their excellent service. Thanks Mike!

Good Time

Didn't run me around, and took care of me. All in all, it was a good experience, and my Grandmother and I had a great time while there.

Great car

I went to find a 2011 Toytota FJ But found a F J sandstorm that cane in from a lease.The sales person (Mike Taylor )was great!Also I ordered some additional parts from Brodrick Ginn who was very nice and very knowlagable .Kevin hill the finance manager made everything move smoothly.Over all I had a great car buying experiance.