Wray Ford

Wray is Awsome!

My experience at Wray Ford was wonderful as always. Wray has a very professional sales team.

Service

Great service and fast dependable attention to needs.

Excellent Service

As always, they did an awesome job. They were very courteous and got the job done fast!

Great service

I have a 2009 f-250. The body mount bushings had deteriorated and had to be replaced. Everyone was friendly and helpful. The service was done professionally and in a timely manner.

Service was fine

I didn't experience any major problems however the wait for an oil change was little long but did not inconvenience me.

Great service

I bring my truck to dealership for all oil changes. Wray ford does a good job, service has always been fast.

Always pleased

Always pleased with service. Wanted some tires but the ones I wanted were not on site

Great Service

The staff was very helpful and prompt. I was alerted to some things that might need to be taken care of on the next trip.

Service Report

2011 Explorer Limted. First of the MY Touch Systems. Navigation remains a problem. GPS has become unreliable. Needs programming over & Over. Two $149. updates haven't done a thing to improve reliability. Perhap a 2015/2016 module would be better. Advise to 2011 ownewrs would help. Service at dealership has been very good considering what they can do with the system.All other aspect of dealer service from beginning to end has been excellent as far mechanical sytems are concerned.

owner

Great service. in and out in 30 minutes.found all staff friendly and concerned

Excellent Service, great facilities.

Excellent service! Really this block on your survey requies me to put in 50 characters, Change this requirement!

First Oil Change

They were very nice and professional. I brought a book to read but didn't get far because they changed the oil fast.

Great service and professional sales.

We have been customers since 2000. We have purchased 3 vehicles in that time. We have always been treated well from both sales and service departments.

Service Under New Vehicle warranty is not acceptable

Took my vehicle a 2015 model under the mfg warranty to them on 12/29/15 after making an online appointment on 12/16/815. Was told when I got there, I had NO appointment after finding out I had booked it online. Service individual Reggie said the online system did not work when booking appointments, that he was trying to have it "turned off". The fact of the matter is that the web page is a Ford initiated one that the dealership's crappy software does not interface with properly. After this individual rebuffed me he told me the "transmission guy" had seven jobs ahead of him and was working on one, could not get the under warranty Ford product in for at least a week, likely because I did NOT purchase it at this particular dealership. Was told I could not have a courtesy car either until after the service people had confirmed what the problem was, one that I already identified to him. The rear seal of the transmission was leaking, all one had to do was look under the vehicle to see the leak! Upon leaving and returning home some 35miles away, I faxed a letter to the owner George Wray and to the General Manager Greg Snellings. Mr. Snellings apologized and made an alternate appointment for service the following week 1/4/16, also agreeing to provide a loaner car as well. This problem should have been a quick and simple fix that took them all of 3 days to accomplish because of lack of parts (a transmission seal that fits at least 10 other Ford model vehicles). The Service Manager never contacted me and passed me off on a nice young man named Jerry to write up the repair order and get the repairs ultimately done. I think Jerry did everything proper but I am not buying the delay in the parts order, something that shoud have been available locally or in stock at the dealer. I belive the Service manager Henry Braud deliberately held the parts order or caused the delay in getting the repairs done the same day as his form of retribution against me as he likely got chewed out by the GM. The question that begs response is why on earth does the Service Manager schedule or allow to schedule at least 7 days of work with one transmission service guy? Does he need more help? The Service Manager admitted that some vehicles had been sitting at their shop for over 3 weeks awaiting repairs or parts or both. The GM Snellings advised me on 12/29/15 that yeah, I could bring the vehicle in that day but it would sit at least a week before repairs are initiated. THis is NOT the FORD way as I am a stockholder and have had many more positive experiences with Ford dealerships in Texas where I usually take my vehicles. Wray Ford's service department is deficit and it is likely the result of piss poor Service Management with the way the appointments are backed up. I called once before to get another FORD vehicle that was under the ESP warranty but was then told they had a backlog of at least two weeks before anyone could look at it let alone repair it. If you cannot get service after the sale, then the purchase is pretty much worthless as is Wray Ford's service department management. I do not experience this sort of crap when I take it to a dealer in Texas EVER and yes, they provide a loaner car if the vehicle is under warranty or has a FORD ESP warranty on it, which ALL my vehicles do. I want to emphasize that the Service Advisor Jerry was nothing but helpful, professional and polite but I suspect he'd drawn the short straw to handle me as the Service Manager did not even bother to speak to me. I WAS considering purchasing a new Escape for my wife there but I am leary of buying ANYTHING from this dealership as being able to get timely and professional service is a high priority to me with over $100K in Ford vehicle ownership and a Ford owner since 1969. Very disappointing and unprofessional experience overall with this dealer.

Wray Ford F*150

Fast. However the INTERNET appointment scheduling needs help. Made appointment but no record when I arrived.

Great Friendly Service!!!

I was able to sit back and enjoy my lunch while they changed my oil and still make it back to work on time. Always very friendly and happy people working there.

Outstanding

Purchased: 2016 Ford Expedition ELExperience: Mr. Russ Neely was outstanding in all respects. He sought out vehicles with features I was interested in, worked patiently with me as my preferences were modified, communicated clearly and consistently with me during the process, prepared and coordinated for my time-limited on-site visit/purchase, and thoroughly explained operation of the vehicle's systems. I am very satisfied and appreciative of his support and service - an excellent experience.

Unfinished business

My '14 Ford Focus was left at the dealership for 2 repairs one being the front passenger door which sticks. Was told it was fixed. The 2nd time it was left the manager bent over backwards to get a long ordered part put on my car and make it convenient for me! However the door is still sticking. You literally have to push it with your elbow to get it open . Right now I feel like the issue is not important enough to Ford to fix it. I feel like I could take it back 10 times they still won't fix it!!!!!!

a little better than average.

Good, the experience would have been better if they would have vacuumed The interior. Like competitors.

Asked was any issues with car

2014 Ford Fiesta,setup an appointment for front end check, coil spring vibration issue.

Wray Ford

Had a tire replaced, quick service, good price, great job.

Vehicle Maintenance

I brought my 14 year old truck in to have The Works oil change, my battery terminals/posts cleaned and to also find out why my ignition key couldn't be pulled out of the ignition. What was supposed to be a week maybe ended up being three (3) weeks. I did get my oil changed and my battery terminals/posts cleaned. Was told that my ignition key did not stick when service reps tried it, but it stuck when I tried to pull it out after returning home. I now know to push the gear shift up a little more to remove my key. Also ended up with new brakes on the rear which I didn't realize I needed but saw a year ago it was recommended. This was not my favorite service trip, but it is the first that didn't meet my expectations.I will be back with my next truck after the first of the year.

Bad costurmer service!!!!

First problem with my very expensive NEW TRUCK... brakes went completely out..towed it to service.. Few days later ask for a courtesy car. Answer no. Was secretly told to ask for service manager. Got a curtesy you car rite away. Odd but if that's the way you wanna do business ok.. Second problem, kept putting me off, finally said you guys have to take it in and give me a car. Immediately nope no car, I said how do you know last time had to go thorough manager.. Anyway got car.. Truck fixed in one day, amazing, went to pick it up.. Oh my cracked wind shield , with a chunk of glass broke to start the crack rite in front of drivers face . I think I would've noticed that. Out 400 dollars. NEVER AGAIN EVER EVER!!!!

Great Service And very personable salesman,

Salesman was attuned to the buyer's concerns, needs and provided a very relaxfull buying experience !Great job !

Price, Ford Explorer

Service was fast and professional. Great place to do business

Owner

Very Professional Courteous and responsive------------

awesome experience buying our truck

We never felt pressured and it felt like we were treated fairly with our trade in and discount. We actually felt it was the best experience we ever had in buying a new vehicle.

great dealership. awesome people

great service dept. advisor was frendly and knew his stuff. mechanic fixed right first time.

Good Service

Good service before the sale, no response to my email after with a request/question.

Great experience

Sammy made the experience extremely easy. The ford team took care of us. Will never buy another vehicle anywhere else.

Great experience

F150 supercab lariat. Great salesman, and the experience was quick and easy! Love the upfront pricing. The wife wants a new Fusion. I'm sure Charles Massey will treat her right.

Great and friendly service.

I bought a 2016 Escape. Sales person was outstanding and very knowledgeable about the vehicle. Service was great!

Good seevice

F150 fx4Oil changeVery quick service. Everyone was very friendly.

Great Experience

Service was professional, prompt and friendly. My calls were answered right away or returned quickly.

Great dealership, great experience, great vehicles

Just excellent team at Wray! One of the very few dealerships out there that were extremely professional and extremely polite.

It was nice

Just got a oil change and it was great .an the people was very nice

Oil change

Very pleasant.Nice facility, friendly people and completed in a timely manner.

customer service

I like doing business with Wray Ford, however, I did find that the service customer service people were not a friendly as in the past. Maybe it was just not their day.

Jim C Burton

the sale process took about 25 mins. Amos Meshell was professional from beginning to the end. I will buy again from Wray ford.

Got what I needed

Maybe a little understaffed, but everyone was courteous and helpful.

Prompt service, hot coffee, friendly, short wait

In and out in a flash for regular maintenance.....

great Service

Very nice people to deal with. Excellent fast service.

Great Sales & Service!

Both the sales and service staff at Wray Ford are exceptional!

Great Service

Exceptional customer service. Treated me as if I was your only customer that day.

Great service!

Always get prompt courteous service. I would certainly recommend Wray Ford to anyone looking to buy. I have owned at least five Ford vehicles and never had any problems with them.

Service Review

I've been a Wray Ford customer for over fifteen years & have been more than satisfied with every aspect of my experience there. The staff is always great as well as the service.

AWESOME DEALERSHIP

As always your sales staff and financial staff was sooo easy to work with and went over any beyond to make this a pleasant purchase! We love this dealership! Won't even price other dealers!

Excellent trick service

Always good at diagnosing and correcting any problems with our truck. Thanks!

Very Professional Service

All service work was completed quicker than I expected and just as was ordered !

Great Service

The staff was very helpful in advising me of the things they did and things I need to watch for.

Great experience!!!

I purchased a Ford Mustang. The experience was great! My sales person was Crickett Fletcher, and she was amazing! I have never enjoyed a car buying experience so much. I was made to feel at home. While I waited for various things to be done, Crickett and I talked and laughed like old friends. I recommend Wray Ford to anyone, and I intend to shop there again. Thanks so much for making my experience so memorable!

VERY PLEASED WITH CAR BUYING PROCESS

2015 FORD EDGE SEL. THE SALES REP MADE EVERYTHING SMOOTH AND QUICK FOR US. HE AND I SPOKE OVER THE PHONE PRIOR TO ME GOING IN. HE FOUND 2 CARS THAT MATCHED WHAT I WAS LOOKING FOR.

good service

it was fast, took 15 min but charged 60 to remove a piece of paper from blower of air conditioner

nice dealership

They were very nice and took care of exceptionally well....took care of business. just took awhile but we were not offered a coke or anything ..at other dealers we were..... and we were there a long time ...he told us they had a vending machine ....think customers would be offered more than a cup of not even cold water ....oh well we made it..and it was so hot that day. But the agents were nice.

Came in to look, not buy

A very pleasant experience overall. We came in to look, not to buy. We were impressed with the new F-150s, especially so with the 2.7L Ecoboost models. Our salesman, Richard Gunter, was knowledgeable and friendly. We are enjoying our new F-150 XLT Sport SuperCrewcab immensely and have received many compliments on the truck already.

Ford again

Vehicle is a 2014 ford focus. Service was good. They had me almost in and out. The rental I was given was wonderful. Eveyone helped me out with my work schedule.

Wray Ford buying experience

My experience with Wray Ford is limited to the purchase of a new Ford SE. I have not yet had any dealings with their service department. I found the sales, namely Amos Meshell, to be both helpful and at the same time low pressure, knowledgeable, and patient in the process. I went to Wray Ford based on recommendation of my two closest friends, and will now be passing on that recommendation to any I have the opportunity to do so.

Great service

2012 F-150 Crew Cab w/ecoboost, 74,000 miles. Full brake job including replacement of all rotors. Also replaced a computer module controlling the seat belts, air bags, etc. very satisfied with the service. Staff kept me informed and gave me cost estimate before doing work.

Service

Staff was very courteous, and knowable, fast with service

ford focus

I had a wonderful salesman that went above and beyond to help me get my car. The gentleman that was doing the finance work was also great.

mrs. haggard

courteous and prompt for an oil change. its the little things that keep me coming back.

Wray is Great!

I absolutely love Wary Ford. You folks consistently do an outstanding job.

Oil Change

2013 Ford Explorer- Service was great and the staff was very helpful.

Oil Change

quick oil change, all employees nice and helpfulonly question - when will GT350 be out? And what about GT500?

Review

I called in to make an apt but they told me to just come through the quick lane for all my mx. It took over 2 hours. From my understanding the longer wait was due to the mx staff waiting for a part. The staff was great.

Great service

They did a great job in a very timely manner!! I will come back here for all my service needs.

car owner

Your team is great!!! No pressure to let you finance. All was done in a timely manner. Thank for the opportunity to purchase from your dealership. Looking forward to doing business with us again.Wilburt Hall

Happy Again!

Friendly, knowledgeable help every where I looked. Our sales associate was never pushy, but made sure he answered every question.

Best service

Service is always professional and done by knowledgeable techs,

Love my truck

I have a 2015 F150. It had a bad accuator motor when I bought it. It took two trips but they were able to get the lock working with a new motor.

Pretty good service

I kinda like Wray Ford. Most of the time Most of the people are real friendly. I bought a Ford Fiesta The only Thing that I kinda dont like are the auto. lights, they go on and off in the morning when I am coming home

Area Manager

It was a great experience. This is the fourth vehicle I have purchased from Wray Ford. Everything was handled in a very timely manner. It does not take long to buy a car, and your personnel made it happen quickly. Time is very important to me. Thank you. Ron Pepper

Fast turnaround of fixing my dead battery.

The roadside service folks were very easy to call and explain the problem that my car would not start and that i suspected a very dead battery. They sent a tow truck. It arrived exactly on time and got my car out of the garage and towed it to Wray Ford. Wray Ford fixed the problem within 30 minutes of receiving my car!. They called and let me know i could come get it. Wray Ford made sure that all the electrical things effected by the battery were reset and in working order. They even made sure my phone still synced up and worked perfectly. What a great shop.

Wray Ford Maintenance Service Excellent

Maintenance staff is always helpful and professional.

Ford F-150 Owner

They are always friendly and welcome me with a smile.

LtCol (USAF RET)

The day was a heavy traffic day but car was accepted for scheduled Front End Alignment plus The Works if had time. Front End Alignment was accomplished timely but no go on the Works. Will find another time. All agent were professional and knowledgeable. No major complaints. Coffee was good!!!

FORD500

Wray Ford is always excellent with my service. The service is one of the reasons I keep coming back to Wray Ford.

Service was great!!! Clean envionment

The service was great.. on purchasing my 2015 Ford F-150 Larait. Sales person Eddie Harris did a wonderful job. He was very helpful. Thanks for the great service

Wray Ford

I am always pleased with the service I receive at Wray Ford. They are the BEST!

Great Service in a comfortable atmosphere...

"Bass" continues to provide excellent, knowledgeable customer service...

Repair

Repair was completed as expected. However, another possibly related issue came up shortly after.

awesome dealer

great service. awesome people. would recommend to everyone

Excellent work

I was very surprised at how quickly the service went. Your staff was kind enough to do a "work around" rather that replace a fairly expensive washer fluid reservoir when the cap went missing. You saved me money in the long run and I will not forget that nor will I forget your kind and courteous staff. Thank you for doing such a good job with my ccar.

Oil change

I like the service I received. I came in several days earlier and there was a lot of customers ahead of me. Your service man was thoughtful enough to let me know that it would be several hours before they could get to me, he didn't want me to have to wait on my car and I didn't want to leave it and come back later. I appreciate his letting me know. I came back a few days later and was able to get in and out in about 30 minutes.

Very friendly and fast

Fast and friendly service. I will be back to use the service department again!

Oil change maintenance

Service was fast enough, but hum drum nothing to get excited about. On oil change, the service tech should ask if you've had any issues, do you need anything else, other than oil change.

F150 oil change

I enjoy the waiting area and the pricing is very good for an oil change and multi-point check plus to earn rewards points is great. Thanks.

2016 Ford Explorer

we purchased a 2016 Explorer, the service and the staff were top notch!

mr.White

I was in and out in about 1 hour to have the works preformed. Will be back for next service.

Love my new car

Service was wonderful. The best car buying experience I have ever had.

Regular Oil Change

Regular oil change. Disappointed to see SHOP FEES on my bill. Why do I have to pay for these fees?

Good services

had to make 2 calls to find out the status of my car but other then that every thing went fine

Top Notch Buying Experience!

I bought my second Ford Taurus from Wray. I previously owned the 2010 model and was completely satisfied with the quality and performance of the vehicle. My salesperson was very helpful, knowledgeable, and made the sale very easy for me. I tell everyone who admires my car where I got it and how pleased I am with the service at Wray Ford.

Great place to buy a vehicle

I purchased a 2015 fx4 f150 crew cab. The only complaint i had was i had to go in and ask for a salesman. But as soon as i asked for one a salesman was eating his lunch but stopped eating and helped me. He did great.

Great service

Everybody did a great job. I will be back. Sales and service and parts Are the best.

Fast, professional service

The service was very fast and the employees were very professional

Great Service

Great, quick service. Kept me informed and had car ready quickly.

Great service

Cricket Fletcher is the best salesperson and a great asset to your company. Thank you Cricket for all of your help and patients with my many phone call. You are the best.

Complimentary Service

F150. Complimentary oil change. Staff was nice & helpful

Repair

Do damage this time. All was good. Not so good when we had tires put on the car.

Great service helpful emlpoyees clean facility

I purchased a 2015 Ford Focus SE. The service was wonderful from Eddie, to the gentleman that did all the paperwork to the guy who did my Bluetooth hookup in the car with my cellphone. Everyone was very helpful.

Great Service Always

The sales team at Wray Ford, Bossier City, Louisiana are wonderful. They have always gone above and beyond for me and my family. We love purchasing from them.

Great Service, Wait was better than expected.

Despite going to the dealership in the middle of the day, I was only there one hour for an oil change and tire rotation. It was nice to have free WiFi and coffee. The service adviser was very professional.

Excellent service

Have always received excellent customer service at Wray Ford whether purchasing a vehicle or bringing a vehicle in for service.

Good people Good service

This year I purchased the Ford 150 XLT with the 302A equipment package from Wray Ford, the friendliest,most helpful, and professional staff, making my experience of buying a new truck truly without stress. In all my 50 years of buying many cars and trucks, this was indeed the most pleasurable, no haggling, no hard sell, just facts presented and agreed to, it was a better deal than 5 other dealerships, good for Wray Ford and even better for me.

Sassy

had a great sales man and would come back to him anytime( Eddie Harris), great service department as well, which is saying a lot as I HATE sales persons and buying a vehicle .

Great service and customer satisfaction !

Staff, service managers, very helpful and friendly in providing service as requested ! Great Job !

Truck F150

As always they take care of everything I needed and it didn't take long at all. That is way I always go back to Wray Ford for everything I need for my truck. I like to thank them for the great service.

Oil change

I always buy my vehicles at Wray Ford. Service excellent.

Owner

I was sorry to see Josh Bass not in the service department. He was very helpful and knowledgeable.

Great service and facility

The staff is friendly and knowledgeable. The facilities are organized and clean.

Oil change, brakes, tire rotation

I'm sure it was just cause y'all were busy, but every time I would check on my truck it was like they dropped the ball. I like coming there for the speedy service but it wasn't so speedy this time.

Great service

I purchased a 2016 Ford Fusion. I received so much help from Cricket. She was very patient, and I had another appointment and couldn't wait to get all the details of how the car works, she offered to do it at another time that was convenient for me. Did not feel like I was getting the hard sells pitch.

Fantastic

Great experience as usual. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Happy buyer from Texas

I purchased a 2015 F150. Karen Tynan was a pleasure to work with. This was my best vehicle-purchasing experience ever.

Excellent, timely service.

Jerry was very helpful. I was in and our in less than 30 minutes. Jerry is new, at least in the roll of the quick oil and lube service writer, but I found him likeable and competent. He was very courteous. Good experience all around. Thank you for maintaining what I consider an outstanding staff.

Great sales experience, poor communication after

We traded in our vehicle and the salesman and finance manager were both great about getting us a good deal and great financing. However, the truck that we traded in did not get paid off and we got a collection call from the finance company. When we reached out to Wray's payment department, we were told the check did not even mail out until 3 weeks after our trade in date, and then they mailed it to the wrong department, so they had to send it again. We are still fighting to get confirmation of payoff. There is a risk it can go to collections and it's not our fault. Wray Ford has the truck, not us! Everytime we call Amy at the payment center, she is never available, and won't call us back when she says she will. Our salesman is doing his best to try to assist, but once the deal is done, he really doesnt have much he can help with. Absolutely disappointed that we could not trust this dealership to payoff a truck that we traded in to them. It's a shame, as we really were very happy with the salesman and the financing experience.

Great Service

We went in to purchase a new vehicle without complications. Sales person was friendly and not overbearing. Finance was easy.

Great Everything

I did not expect to walk out of the dealership with a car. I has just totaled my old car and had a feeling that my credit it was as good as I would have liked it. They sales staff was very courteous and was willing to work with me.

Charles F. Hall II

2015 mustang-great-enjoyed dealing with miss cricket-how many more surveys do you want me to do-this is #5.

Fast turnaround on my oil change!

Came in for an oil change, and got the usual great service from everyone I spoke to! Thank you, I'll be back next time!

Great Service

As the owner of a 2003 Ford Taurus, I was very pleased with the work done on it. They called before a part was ordered and the work done.

great job

Always glad to bring my car in wray ford. Ive never had any prob after my service. The service manager bass .. is outstanding. I got new tires... they knew what i needed.outstanding job.

nice and friendly staff

did not take long from sale to finance to taking my new ford home

retired

the oil change in my 2014 explorer fast and I had problem with my remote. Josh Bass fixed itand it has worked good I get excellent service and the sales department is the best.

Great experience

service was fast and very professional. Facility was clean and well maintained.

Master cylinder replacement

I had the master cylinder replaced. The weather interferred with getting it done quickly, but in the end, it turned out great. The staff was helpful and the people in the service department let me know how the repairs were coming along. They helped me get a rental car so I was able to continue my regular routine while my car was in their possession. Thanks for the good work and kind people on your staff.

Ford Explorer sale and first oil change

Work was accomplished quickly and to high quality.

Ford F-250

Wray Ford service has always been one of the best in this area,for me. The only issue I had this time, when my truck was delivered. As soon as I got in my vehicle it reeked with tobacco smoke. Too the point I had to roll my windows down to air it out. I am a non-smoker and that really didn't set well!!I was going to call them so they could discuss it with whoever brought my truck up, but I didn't.

always great service and very friendly people.

The staff is always friendly and helpful. Service is very good. I always like to visit with everyone there.

Service.

Like working with them. A good dealership. They could make waiting area a little more inviting.

Service

Battery issue that was under warranty n handle without any issues while I waited. Great service n dealership

Wray Ford

My salesman was very helpful and knowledgeable of Ford products which helped in my decision.

good experience

Bought 2014 Edge. Personnel very friendly, courteous. No pressure. Steve very patient and helpful in my decision making.

Great Service and Clean Facilities

Everyone in service was helpful on figuring out what was wrong with my truck. I had to bring it back a few times but we figured it out and everything is running great.

review

ford fusion...replaced fuelpump twice to cut out high pitch sound..must have worked....thx wray ford....staff was excellent

Ford Escape

I went in on a Saturday. And the experience beats anything I have ever experienced at a Service Department. Everyone was super friendly and I got out in record time. I will most certainly go back.

Not applicable

Service was great. It was fast and everyone was friendly.

very good

Very professional service provider. Timely. Price was fair.

Randall Riche

Staff is always nice! Joshua Bass is very in tune to the Ford Vehicles!

Great sales personnel

After looking at several different vehicles at a number of dealerships, a friend recommended that we speak to Amos Meshell at Wray Ford. Amos was, by far, the most knowledgeable salesperson we met, demonstrating his familiarity with the Ford Explorer. Amos presented a price that was most reasonable, but never pressured us into making an immediate decision. After reviewing our options, we returned to Wray Ford, met with Amos and Jerry, and purchased a 2015 Ford Explorer. Amos made it clear to us that, should we have any trouble with the Explorer, we should contact him directly, explaining that he would be involved with us throughout our tenure of ownership. In short, we have nothing but praise for Amos, Jerry and Wray Ford.

Great service.

The staff was very helpful. I would to business with again. They detailed it and felled it up with gas.

Wray ford

Fantastic and knowledgeable staff I will go again to Wray ford if I need any other repairs

f 150

F-150 was serviced by very capable staff. Everything went well. It would be cool if there was a free car wash or some snack included.

Our switch to Ford!

My salesperson was Karin Tynan and she was absolutely super. I purchased a 2015 Transit and a 2015 Explorer Sport that day and put a deposit down for a 2015 Expedition EL for my daughter. She showed us everything we needed to know and wanted to see...she took very good care of us. I have never been a Ford person except I drove Ford police cars for 28 years....so our family switching to Ford from GM products was a huge leap and we are glad...My wife is currently looking at a 2015 Lariat as well....thanks

Absolutely fantastic sales experience.

I had an excellent experience the whole way through. Amos Meshell did an excellent job with the sales process. He found exactly what I was looking, I got what I believed to be a good price and he did not come across as pushy for the sale like I have experienced at other dealerships. Mr. Seymore did an equally excellent job with my financing and was extremely pleasant as well as fast. I will definitely buy from Wray Ford again.

Excellent Service

I purchased a f-150 from Wray Ford, the service was great the employees was very helpful and patience

Sales and Service

I like my 2014 Ford F-150 I went to get my free oil change seem to take longer than I was told but it was not that bad. I think you should do like Toyota has done since like 2007 and give a free 2 years of oil changes with your purchase. My next vehicle will most likely be another Toyota. That is about the only thing we don't like about our Ford. When I purchased my new truck the engin area was nasty with cob webs did not clean my truck well at all.

Owner

Tires, sun roof repaired and 60000 mile service, as always got good service.

Charles F. Hall II

Miss Cricket was very Knowledgeable about the car, a 2015 mustang gt, and she made buying the car really enjoyable. This is most likely the only car dealership I would recommend to my friends & family because of her & the rest of the staff you have working there. I am very happy with the car & I would like to say thank you & a very special thank you to Miss Cricket. Charles F. Hall II

great and fast service

Great customer service and everything I expected.Had no problem with anything and I enjoy bringing my car whenever its needed.

Experience at Wray Ford in Bossier City Louisiana

It was a great experience. Our salesman was great. He didn't waste my time with dragging my sale out. He made a great deal with me. I already knew which vehicle I wanted so we negotiated the sale on the phone and text while I was at work. Once we agreed the car was ready and paper work ready when I got off work. I was a little late getting to dealership and the financial agent stayed late to make sure I could drive my car home.

Great service

I always bring my car to Josh Bass. I trust him to always be honest with me and he explains things so I understand. Josh Bass is a tremendous asset to Wray Ford. I will always continue to bring my car to him. He always does what he says he will do.

Great Service at Great Price in a Timely Manner

I had the oil changed on my 2014 f150 and the tires rotated. It was done very fast and they gave me the 'works' deal, which includes a $10 rebate. The rebate page on the internet was very easy to maneuver. I didn't feel like I had to jump through hoops to get a rebate.

Pat Ortiz-ZMorgan-----Client Services

I went for an oil change and I was in and out and to work on time.Very Efficient Oil Change Lube gentlemen and friendly. Great Coffee.Great smiles from everyone in the service dept. I only get my oil changesat Wray Ford.

Great experience

First oil change of my new F150 truck. Will be back again. Just drove in and they took care of everything! Thanks

Lt Col

Ford F-150 Lariat. Service was excellent. Ronnie Wagnon was an outstanding representative of your company.

Wray Ford doing it right

Wray has great and very helpful people doing the work the right way

new car owner

We especially enjoyed working with Mr. Sammy Matassa, your sales representative! He presented all the sales facts and answered our questions fully. We appreciated his patience with us!!We asked for Sammy Matassa when we first arrived at the dealership on last Friday!As long time Wray Ford customers, we want to say that we also chose to come back to Wray because of our dealings with "Reggie" in the service department. He has always met our needs over the years.

Mrs. Margaret N. J. Abell

As always, I was treated with respect and in turn, I respect all the Associates of Wray Ford. There are four Associates that serviced my Ford Edge on 4 February 2015. They were:ROBERT ANDERSON, Service Advisor; DUSTIN RODGERS, and TONY ROGERS, both in the Quick Lub Rack; and MS JESSICA HERREN, Cashier. These four (along with my favorite MR BRUCE GONYEA, Service Manager) are outstanding Wray Ford Associates. All Wray Ford Associates are friendly and are ready to serve. I know my two Fords (2008 Ford F-150 and 2012 Ford Edge) are well taken care of when I arrive for service. Wray Ford Associates are proud and eager to service my Fords along with all vehicles that drive up at Wray Ford for service. Dependable, knowledgeable and friendly -those are the hallmarks of Wray Ford.

Wray Ford , Bossier City, la

This is the latest car or truck we have purchased from Wray ford. Our salesman of choice, for all our vehicles from Wray, has been Eddy Harris. He is personable, and very easy to deal with. He makes a stressful buying situation pleasant. now and in the future, we will seek out mr. Harris for all our new car needs. On another note, your service dept is excellent. short wait times and honest answers to our questions. Josh Bass is the person I seek when I bring a vehicle in for service. I can call him anytime I have a question and if he don't know the answer, he will find out and call me back. I am extremely satisfied with our experiences at your dealership. Thanks again, Jim and Rose Button

great service and cleanb facilities

2015 F150 Pickup The service is and always has been great. The staff is excellent and knowledgable

OWNER / MILAM ELECTRIC

VERY ACCOMODATING. IN AND OUT IN NO TIME. EVERYONE VERY POLITE WITH A LOT TO "THANK YOUS".

Buying new truck

Good help in locating F150 I wanted right away and bought it next day

Great Service

Extremely knowledgeable about vehicle and process was very pleasant from ordering vehicle thru delivery and Finance. Very good experience. Would recommend dealership and salesperson and have.

owner

it was good. I had no bad experience.mmmmmmmmmmmmm

Stan Lucus

Karen was great to work with any made the buying process painless. They had a great selection of trucks on hand. I was surprised has fast the worked to get what I need and get me back on the road. Thanks for a great job.

Service

Ford Edge - 30,000 mile checkup. Service was great. I got right in - no waiting.

Great service and friendly staff

Service was excellent, as usual, on my 2012 F150. Brought it in for a routine oil change and once-over to make sure everything was still as it should be. Tech tracked me down in the waiting area to show me the condition of my air filter and ask if I wanted to replace it. I was in and out in less than an hour.

fast process

Everything was easy throuh out the whole process. Was in and out very quick. did not have to haggle with the price back and forth.

Excellent salesperson. Friendly staff.

We purchased a 2015 Ford Mustang 50 year edition. We loved the car and the salesperson and staff went out of their way to help us purchase the car. We are so excited and will come back again to purchase another vehicle. We really love this dealership and came back because of our prior experience of a purchase of a 2013 Ford F-150 truck.

oil change

Dropped in for oil change. Promptly greeted and truck was ready quickly.

Awesome service

This was the second vehicle we bought through Wray Ford with Amos being the salesman. I will always go back to Amos for all my vehicles plus I will send everyone I know to him. Amos made the process very easy and made me feel as if he had my best interest in Mindanao. Thank you so much.

Shopping for a Ford F150

Everyone at Wray Ford we dealt with were very helpful, but the person who helped us the mostwas Cricket Fletcher our sals consultant. We dealt with her a year ago when we bought ourFord XLT Exployer. We recommend her to everyone who wants to buy a Ford vehicle.This year we bought a Ford F150. If we ever need to buy another Ford vehicle we will sure come to Wray Ford& look up Cricket Fletcher.

tranmission repair

transmission problems. rent car provided for entire time of repairs. wish communication was better on the status of work. overall a very good experience !

Enjoyable buying experience

Very pleasant would recommend to a family member or friend to buy from Wray Ford

Great service

Quick to get in, get what is needed done and on my way.

Great service

The staff worked on 2003 Ford Taurus because it wouldn't start. It took two trips to the shop. They checked it out and finally found the problem. I am happy this problem was resolved.

2013 F250

Went in for an oil change on to get my radio to work and was told that they did not have time to work on the radio today. Went home called myford and they told me to take cables off batteries and let it reset all electrical. My husband did that which took a total of 5 minutes that Wray Ford could have done since I'm still under warranty.

Great Service Department!!

Wray Ford's service department is outstanding, Joshua is a knowledgeable employee!

DO NOT HAVE A TITLE!!!!!!

Always enjoy the professionalism from all when I come in for service or a purchase.

great sales

Great sales service, keeps me coming back to buy cars there.

great sales manager.

Need more help on navigation system and have arranged tutoring with service department which hopefully will take 15 minutes or so with the navigation manual that is on order. I absolutely had no idea that the Ford Taurus was a luxury sedan in my expectations. Love it....

Great service

Always great service and great people to work with.

Great Service

It was great I like the service. The workers treated me nice

purchase

Eddy (salesman)& Charles (finance) were quick & friendly. I like to get in & get out so i was very pleased. My fiance took care of details with them & I just had to come in to sign & pick up car. It was perfect

Great Service Department

The work was done quickly and as requested. Everyone was extremely nice!

#1 Ford Dealership in Louisiana

Wray Ford has been my Dealership for 14 years and has always given me exceptional service! I couldn't be more pleased or professionally treated. Wray Ford rocks!

Wray Ford