Winter Haven Honda

2 vehicles in 4 months

I went to several dealerships before going to Winterhaven Honda both times I went there. The dealerships I went to did not work with me on the deal I needed, so I went to Winterhaven Honda. I purchased first a 2012 Honda CRV then recently I've purchased 20 17 Honda Accord. I will say this, they went above and beyond to get me the deal I needed the vehicle I wanted and the service above anyone else I've ever worked with. My first sales guy was Jacob and my second one on the 2017 was Luis Ortega. Both these gentlemen made the process easy and comfortable, which are 2 words that are rarely used in a dealership visit(my experience). Thank you winter haven Honda for having a team of professional staff working with the peaople, from sales personnel to finance and signature of final documents.

Undisclosed Hail Damage on Used Car

We researched used Honda Civics on the internet & found a Honda Certified 2014 Honda Civic EX at this dealership for a reasonable price. We are located 2 hours away from the dealership so we called prior to making the drive to make sure the car had what we wanted on it. We were assured this was a good clean car & were told to look at the AutoCheck report (no accidents, no damage reported). So, with checkbook in hand ready to purchase the vehicle, we drove the 2 hours. Mike Horst brought the car around & was telling us about some of its features before we took it for a test-drive when my husband noticed dings on the trunk area. We began looking & realized there were dents all over the car from hail damage. Mike apologized profusely and acted truly shocked stating that he had no idea the car was damaged (REALLY????) I find it impossible to believe this car was taken as a trade-in, Honda Certified & NO ONE noticed 50-60 dents from hail damage. Buyer beware - STAY AWAY FROM THIS DEALER!!!

2016 Silver Odyssey

Just purchased a new Odyssey from Winter Haven. They were the first dealer to put together for a deal. I told Sean that if the number match my number they would have the sale. With deal in hand I went to three other dealers [ Honda] and one Chevy dealer for comparison. After being treated as a grey haired old person I quickly realized Winter Haven Honda was the place for me to trade/buy my new car. I want to highly recommend Eric in sales . Sean and Adam are really great too. These guys are truly valuable and a great asset to the company. GREAT EXPERIENCE!

NEW PURCHASE

MAKE SURE YOU DONT TAKE A MANS WORD FOR IT. THEY TOLD US THEY GOT US A BETTER RATE THAN WHAT WE HAD SO THEY TOLD US DONT CALL YOUR BANK FOR A RATE WE GOT YOU LOWER THAN THAT.WELL THEIR WORD WAS NO GOOD. WE SHOULD HAVE READ THE PAPERWORK.NEVER AGAIN WILL WE GO THERE AND PURCHASE. AFTER ALREADY BUYING 3.

Great service!!

I would like to say that the service was impeccable. Thank you "Mike Horst" for going the extra mile to make sure the purchase process was as fast as possible and serviceing the vehicle for us right away. I look forward to doing business in the future.

Purchase of a new CRV

Hi,Our saleman was Bob Marsh and he was excellent. Would go back and purchase another vechile from him. He took is time and explained everything to us. No games!

Winter Haven Honda

Second purchase from Winter Haven Honda. Bought 2016 HRV. Jacob Gluck sent me the information I needed for purchase. He had the car ready to go the next morning, and we were in and out very quickly. Matt Lewis got our phones synced up. Overall great buying experience! Mike Lopez was also efficient in the business office.

Leased new Odyssey

Went to the Winter Haven Honda dealership just to get value of my 2012 Odyssey. The salesman showed us several different models. When we chose the one we wanted he explained the difference between leasing and buying. The best option for us was to lease. We were very pleased with experience at Winter Haven Honda.

I love my 2016 Accord!

The experience I had at Winter Haven Honda was a very positive, and quick one! I let Jason aka "Happy" know in advance that I wanted to get in and out, and lower my payments as much as possible. Once I arrived, there were 2 Accords sitting at the front door, and all of the paperwork was ready for me. All I had to do was choose my color, and sign. I'm very pleased with my new car, and "Happy" has been awesome answering any questions I've had since the purchase. Thank you to everyone at Winter Haven Honda, for the best car buying experience I've ever had!

New Odyssey!!

The staff at Winter Haven Honda were fantastic! No pressure, great price, and we wanted a specific color that they were able to find when other dealerships couldn't. Clean friendly atmosphere, we were always greeted by any and all staff. Thanks!!

New civic

The salesman Mike Davis is the best. I called ahead and he had the car I wanted close to the front door and went over the vehicle from bumper to bumper. You need our visit painless and easy. Then we go back into financing Jacob hood had all our paperwork and financing done in like 30 minutes he is a great man

4 Cars in 4 Years- He is that good!

Went on a Sunday after Thanksgiving in 2011 to get some prices thinking they would not be open, to our surprise they were. Was looking into a Used Fit, and got a GREAT deal on it. Seven months later I got in a really bad accident; driving on I4 during a rainy day someone hit my backend and spun me off the road into a treeline, I walked away with the only bruising. Went back and got a New 2012 Fit Sport and Love it too this day. My mother in law than went in the next year and traded in her car (HRR 2009) for a New Fit Spot 2013, she still loves her Fit. When I go in and get the car Serviced and Jacob is there, we talk and he is so nice. Never pushy, always honest and extremely helpful. Now I'm going to trade in my Fit (2012) for a newer model or for a different model. Jacob knows my family, and has always done right by us. He ALWAYS makes time for us, and if he is out on a day we call he ALWAYS gets back to us in a VERY timely manor. He is what I compare all my interactions with "car" sales people. Be to be honest I do not consider him the "typical" car sales person, because of his integrity, honesty and way he treats us more like extended family and friends. It is NEVER a chore or hassle, but the most enjoyable experience working with him.

Great service and a good deal.

Salesman was very helpful and knowledge about the vehicle. He and the dealership did everything possible to get us the deal we were looking for. We were on a time schedule because of a previous engagement. They went out of there way to get the deal done and on our way.

Recall work, repairs promised.

Had issues with first servicing for recall work on the 2015 Fit. Mr. Buck contacted me several times, and I am optimistic that the service will be repaired, and correctly. He did an excellent job easing my concerns regarding bringing it back to the shop (wasn't easy), and will repair Tuesday. I want to assume that all will go as he states so I will give them five stars, and update should there be any issues.

Fantastic Service & Great Deal

Winter Haven Honda is like going to visit Family. The demonstration ride was very informative and enjoyable, which meant a lot to us.. Mike Davis made it all possible with our New 2016 CRV-EX.. We are 100% satisfied and we thank them for making it possible.

not a car

My wife and I looked at a new civic, we coudn't agree on a price. We did however buy a motorcycle that was taken in on trade. The price was right and everything else was good Mike Davis tried to sell us the car. The Harley caught my eye and it was done.

An amazing deal and amazing service

While online searching for the best deal for my CRV EXL 2016 Mike Davis got in touch with me and was persistent but not pushy. He emailed, called and when I finally went to the dealership he got us a really amazing deal. I had been online researching for over a month and once I knew what I wanted it was the first and last dealership I went to because there was no need to search further. Mike took really good care of us, as did Jacob from finance and Skye from sales. We bought it and left that same day in the new CRV which is an amazing vehicle. Could not be happier! Thanks Mike and Co. at Winter Haven Honda!

New Accord

The dealership was willing to negotiate some numbers with me and keep my payments were i needed them to be, and most of all it did not take forever and a day to come to mutual terms

A Great Internet vehicle purchase!

I contacted Mike Davis about a vehicle that I found online, and we were able to work out a fair deal remotely, which also included my trade in. We drove up to pick up our SUV in the evening, arriving only a little while before the dealership closed. Mike had all the paper work completed, and the vehicle ready for our inspection. It's condition was as he had described it over the phone, and everything went smoothly. Mike and the Finance Manager, Sky Behrens, stayed late to finalize the purchase and deliver the SUV. They were both pleasant and professional, even while going beyond quitting time.Internet auto purchases can often be difficult with the potential to go very wrong, this one went extremely well, we couldn't ask for more!Thanks, Mike!

What a wonderful place

Our salesman Mike Davis was professional , kind, honest. Got us exactly what we wanted at a great price. Give him a call. Tell him Norma Sanchez sent you. Get ready to be blown away!

Professional and informative

Our salesman, Mike Davis, was very professional, informative and knowledgeable. He explained all aspects of the car and its features, comparing the 2015 and 2016. Definitely recommend this salesman and dealership.

Service department Terrible!!!

I went in for a diagnostic test. Not once in the beginning did they mention it would take an HOUR for a diagnostic test! And when I inquire about it David Depasquale was very rude!!!

The best car buying experience I've ever had!

I've always had bad experiences with other dealerships but this was by far the best place I've visited to buy a car. When I pulled in I wasn't rushed by salesman trying to be pushy. The employees of Winter Haven were laid back but professional. I went in knowing what I needed and where I needed my payments. When the salesman Mike asked me what kind of car & price/payments I was looking for he listened then delivered. The finance manager Sky was on point and polite. When I by my next Honda it will be at Winter Haven Honda. Thanks for the great service!

Outstanding sales experince

I leased a 2015 CRV for the second time from Winter Haven Honda. The salesman were Mike Davis and Mike Horst. They were very professional and helpful in the decision to lease from the dealership. They took the time to explain the options on the new CRV. I would highly recommend both of them if you are looking for a Honda, as well as the dealership.

Buying A New Car is an Adventure

While buying a new car is never fun, something like a trip to the dentist, Mike Davis and Mike Lopez of the internet department definitely went out of their way to make our experience as easy and pleasant as possible.I would not hesitate to recommend either of them or the dealership to someone I knew who was in the market for a new car.

Great Experience

My wife and I were wanting to buy our first new car. After extensive research, we decided the Honda CRV was a great fit for us. I did an online search for dealers in our area. Each one of the dealers contacted me, however, it was Mike Horst at Winter Haven Honda that responded quickly to every question, and there were many. Mike made the effort to search the entire state for the features and color we wanted. We drove to the dealership yesterday and met Mike and he showed us every option available. During the test drive he took the time to explain every feature and made sure we knew how to use it. He spent a lot of time with us and by the time we left we felt like family. Long story short...we bought our car with everything we wanted and a few extras, all within our budget. If your looking for a awesome dealership, go see Mike Horst at Winter Haven Honda!!!!!! As a side note.....our Mother who has Alzheimers lives with us and we take her every where we go. Mike was patient and thoughtful with her. Thank you so much for your kindness! Winter Haven Honda is the place to buy your next vehicle. Make sure to ask for Mike Horst.

Awesome customer service

My wife and I were wanting to buy our first new car. After extensive research, we decided the Honda CRV was a great fit for us. I did an online search for dealers in our area. Each one of the dealers contacted me, however, it was Mike Horst at Winter Haven Honda that responded quickly to every question, and there were many. Mike made the effort to search the entire state for the features and color we wanted. We drove to the dealership yesterday and met Mike and he showed us every option available. During the test drive he took the time to explain every feature and made sure we knew how to use it. He spent a lot of time with us and by the time we left we felt like family. Long story short...we bought our car with everything we wanted and a few extras, all within our budget. If your looking for a awesome dealership, go see Mike Horst at Winter Haven Honda!!!!!!As a side note.....our Mother who has Alzheimers lives with us and we take her every where we go. Mike was patient and thoughtful with her. Thank you so much for your kindness! Winter Haven Honda is the place to buy your next vehicle. Make sure to ask for Mike Horst.

Typical Dealership

I traded an my wife's 2006 Honda Odyssey for a 2011 Odyssey that had just come in and was still being inspected. After ridiculous negotiations, we agreed to a deal. Once I went to Finance, after waiting about 90 minutes after we agreed on a price, they tacked on another 85.00 for some document fees. I almost walked at that point just because of the constant lies and the attitude of Jacob the finance guy. We picked the vehicle up 2 days later and the luggage racks were missing and they slapped some flat molding on the roof. I asked my salesman about the roof racks and he informed me that no one new what happened to them. I told him that they needed to find some and put them on ASAP. I then had my wife get in the car and check all the lights and noticed the rear center brake light was out and my Salesman Ryan stated it would be a 24 hour turnaround for a 3 dollar light bulb because they don't keep them in stock. I live an hour away, I'm not coming back for a light bulb. We finally just drove off in our new (used ) van with 60,000 miles on it. It took me 18 phone calls to the dealership to get one returned call from Mike (Ryan's partner) Luggage rack issue was turned over to GSM John Tyler who assured me a call and he never did. Finally got all issues resolved after wasting 8 hours of my day on my day off.

Great Experience!!

I want to give a big shout out to Winter Haven Honda. Valrico residents Winter Haven is not that far to drive! I went there this past weekend, I didnt realize how upside the Honda dealership on Brandon Blvd had me in my 2007 Honda CRV, when I realized that , the deal was going south and I got a little emotional. Well thats when the team at Winter Haven Honda went into action. Mike Lopez went to his GM and said we have to help her. They worked the deal with me and gave me more than I expected. Unlike some dealers where you get to the finance office and things change a bit, you all know what Im talking about, but not here. Straight forward a better rate and a lower payment than I expected. Hooray for me!! If you are looking to buy go see Mike Lopez. There is some really good vibes going on there folks. No pressure sales and if they can help you bet they will! Wait, need a detail on your car, truck, van whatever, go see Zach at Winter Haven Honda. Im a clean freak and I couldnt of done it better myself! Thank you Winter Haven Honda. Ill be back. Stop by Today and Tell them Teresa sent you.

Best car buying experience EVER

My recent purchase at Winter Haven Honda was the best car buying experience I have EVER had! Moving from a 1998 Honda Accord with 310,000 miles into a low mileage 2013 CR-V was a daunting prospect for me. I can't say enough good things about the Internet Manager, Mike and the Finance Manager Sky. They were attentive and treated with respect which was refreshing and contrary to what many of us have experienced when shopping for a car.Thanks Mike and Sky!!!!

Great Service

My sales person Mike Davis was excellent, he listen to what I wanted in a car and the price I could afford. His internet sales manager Mike Lopez worked with me to get the price to where I didn't feel they were taking advantage of me. Both listened and we worked out a payment I could live with. I would recommend Winter Haven Honda to any one looking to buy a car.

new car deal

I purchased a used 2013 Honda civic at another dealership on 8/17/15 and by 8/21/15 I had a brand new 2015 Honda civic. The other dealership did not fully explain all the figures on the used 2013 civic .When I got home the next day I was reviewing the figures and found out that I was paying too much on the final price of this used vehicle. On Thursday 8/20 15 I was looking at television and saw an ad for new Hondas. I called up winter haven Honda and spoke to a nice salesman. On Friday 8/21/15 I got a GREAT DEAL which I am very pleased with and now I am driving a brand new civic.

Fast, Easy, Exceptional

I drove to this dealership all the way from Orlando to purchase a new car. I knew exactly what i was looking for, and that is half the battle for buying a new car. The associate i talked with was Mike Lopez, I highly recommend talking to him for any of your questions. He was very professional, and makes your car buying experience simply a joy. Mike will give you the best deal on any car that fits your needs, he is more concerned with you as a customer rather than just making a sale. Trust me. If you don't believe me than go there for yourself. I got a 2015 Honda Civic EX Coupe. This car is great and rides in style. If you are in the market for a new or used car, go to Winter Haven Honda. You won't leave disappointed.

Vehicle Servicing

Kim DeLio, a service advisor helped me both visits. She was amazing! Extremely friendly and knowledgeable about her area. She was kind and very timely. Never late and always answered when I called in. Kim DeLio is probably the best employee there and deserves a raise. I would recommend her to anyone.

AMAZING CAR BUYING EXPERIENCE

The Winter Haven Honda team is amazing! I drove over an hour to purchase my SUV from this dealership and after buying my car from them, I would have driven longer. This place was that great! I have never had a good car buying experience until yesterday. The team was honest and respectful of my time. I will never buy a car anywhere else. Matt Lewis and John Tyler were amazing.Matt knows everything and anything about Hondas. After I purchased the car, he spent 20 minutes walking me through every detail of my new car and made sure I was comfortable with it before i drove off. He was awesome!

I never knew car buying could be fast, simple and stressfree

David Hepler and Jacob Hood made buying my 2014 Honda Accord Coupe and 2015 Honda Pilot fast, simple and painless. Not only did they provided the best price, they provided an estimate for my trade prior to me arriving at the dealership. I live approximately 60 miles away from the dealership with plenty of Honda dealers in between. Even with the drive they are my preferred Honda dealer. Add in an hour drive time each way and I still can buy a car and get home quicker thank I can at any local dealer. I was in and out of the dealership in less than one hour! That included trade in appraisal, meeting with Finance and having the vehicle ready to go! Keep up the great work! I will be back soon!

Excellent buying experience.

After weeks and hundreds of hours researching and narrowing down a pre-owned vehicle, I selected just a few to actually go look at. I wanted to avoid as many high pressure "what can we do to get you in this car today" type dealers. The second of 5 dealers I visited was WHH, and I had made internet contact with Jason "Happy" Hardman (probably way too many times from his perspective). Pressure? None. Willingness to do what it took to satisfy my vehicular and financial requirements? Absolutely! A great buying experience? Yup. I was even able to contact Jason by text from other dealerships. He knew his deal could not be beat, but he also knew I was determined to check out other places. My vehicle is not a Honda, but it was taken care of and prepared for delivery like it was, and that was important to me. I have been loyal to one brand of vehicle and one dealer for years. I'm a pain in the xx buyer. Jason and WHH really broke me, and I would buy from them again, new or pre owned. There was no sales pitch, no pressure, and when you know as a dealer that you have the best at the best price, you don't need those attributes.

Excellent Experience

After weeks and hundreds of hours researching and narrowing down a pre-owned vehicle, I selected just a few to actually go look at. I wanted to avoid as many high pressure "what can we do to get you in this car today" type dealers. The second of 5 dealers I visited was WHH, and I had made internet contact with Jason "Happy" Hardman (probably way too many times from his perspective). Pressure? None. Willingness to do what it took to satisfy my vehicular and financial requirements? Absolutely! A great buying experience? Yup. I was even able to contact Jason by text from other dealerships. He knew his deal could not be beat, but he also knew I was determined to check out other places. My vehicle is not a Honda, but it was taken care of and prepared for delivery like it was, and that was important to me. I have been loyal to one brand of vehicle and one dealer for years. I'm a pain in the xxx buyer. Jason and WHH really broke me, and I would buy from them again, new or pre owned. There was no sales pitch, no pressure, and when you know as a dealer that you have the best at the best price, you don't need those attributes.

Great service!

Jason set me up in a Honda Ex. Jason spent a long time with me going over the differences between the LX and EX. He allowed me to test drive the LX and I ultimatley decided on the EX due to the added lane assist. After the papers were signed, he spent time going over the radio controls and ensuring my iPhone sysnced properly. Many thanks again Jason! I'm extremely happy with the civic.

Leased a 2014 CRV

Was greeted by Eric Madinger found him very helpful. He knew all about Honda Motorsand was very friendly. He showed us the lease plan and the purchase plans and took us to the auto and went thru all the instruction. Did not get in a hurry are push us in anyway.Very happy with his service.

Best car buying experience I have ever had!!

I went to the dealership on Saturday, 11/29/14 just to test drive a 2015 Honda Accord Sport. I wasn't planning on making a purchase that day. My husband and I went for a test drive with salesman Eric Chastain. Long story short, it was love at first test drive. We talked and I told him when I decided to buy a new car I would be trading in my 11 year old car. I told Eric the price range I was looking to stay in and he went to work. I had emailed Mike Lopez, Internet Manager earlier in the week and told him I was interested in coming in for a test drive. Eric and Mike talked and came back with a fair price for my trade and an even better price for the 2015 Honda Accord Sport I wanted to buy. I couldn't pass up such a great deal! I was nervous about buying a new car as my last car buying experience was horrible!! Eric was very personable, honest, and patient with me. He answered every question I asked and made me feel like I was a person and not just another sale. Sky Behrens, Finance Manager was wonderful. She had our financing paperwork ready to sign so we could leave with my new car that night. Before we had signed all the paperwork, Eric had my new car detailed and had taken it to fill it up with gas. After he came back he gave me an overview of how everything worked in my new car and helped me set up and pair my iPhone via Bluetooth to my stereo. We arrived at the dealership around 4 pm and we were out the door with my new car and eating dinner at a restaurant down the road at 6:30 pm. If you are looking for a new car make the trip to Winter Haven Honda and see Eric Chastain. You'll be happy you did. Just a side note, I live in Lakeland; 5 minutes away from a Honda dealership. I drove the additional miles to Winter Haven Honda and I'm so glad I did. Thank you again Eric, Mike, and Sky. I love my new Honda!!

Fantastic!

Had the best experience buying a Honda today. Ask for Jason Hardman-professional, friendly, and knowledgeable about the SUV I wanted! Love my Honda Pilot!

Leased a 2014 Civic

Went in to the dealership on 11/1/2014 late in the day. Greeted by Eric Madinger. Showed him what I found online. He listened. He didn't try and push to show my wife and I something we weren't there to see. He was friendly, courteous, and professional. Overall, Eric was great to deal with! Would recommend anyone reading these reviews to consider purchasing or leasing your next vehicle from him.

Great overall experience at Winter Haven Honda - great job!

Javier Cruz was our sales manager and did a great job from start to finish buying my new car that was a used Toyota. He was proactive in getting me the information I needed to make a decision yet not too overwhelming. He was professional and made the purchase of my new car a great experience all around. I would highly recommend this dealership to any of my friends and family. Thanks!!

Best salesman

I decided to buy a Honda pilot on October 30, 2014 I went to the Winterhaven Honda dealership where I met Jason ""happy""Hartman he was a true salesman he answered all my questions try to get me the best price that he can get me it was better than all the other Honda dealerships that I have been to he is highly recommend in my book

Trading and leaseing

I wanted to trade in my 2012 CRV and lease and new vehicle, I did not know what a painless and easy experience this would be. Being from NYC it would take over a week to get all paper work done and completed. I walked in told our sale person Mr. Eric Madinger what I was looking for, I was given a fare market value for my old Honda and Eric made it possible for me to walk out with my new vehicle the same day. This is my third Honda and I know this will not be my last, Winter Heaven and Eric Madinger made me a very happy and satisficed costumer. Again, thank you Eric you are an amazing salesmen, Michael and I will be telling our friends all about you and Honda at Winter Heaven. Y. Alayon

Best car buying experience ever

I live in Jacksonville and saw online that this dealership had the exact car I wanted in their new car inventory. I called the dealership for an internet quote to see if they would match the best local quote I had (but not for the color combinations that I wanted) They matched the quote and gave me a reasonable estimate range for my trade. So I drove 170 miles to the dealer to do the deal. Everything went extremely smoothly, they honored the quoted pricing with no tricks or gimmicks, and even hit the midpoint on my trade in range. My salesman was Dave Hepler and he was absolutely fantastic to work with. Dave honored or exceeded every commitment made and is a genuine good guy. Definitely recommend this dealership.

Horrible Experience

I recently purchased a used Acura from this dealership and as part of the deal a few of the minor cosmetic issues were going to be fixed. After the deal was done, I also noticed the tire pressure light was on, I was assured that air had been put in the tire and the sensor would reset itself and turn off. After a week of the light coming on and off sporadically and checking the tire pressure, it was apparent the sensor was bad and needed to be replaced. I scheduled a time to bring the vehicle in and the repairs (both cosmetic and mechanical) to be completed. I was told be there at 9am on a wednesday, so I arrived at 8:45am and did not leave until almost 10:30am as the person I was working with didn't come in until 9:45am, so why I was told to be there at 9am is beyond me. I had to re-explain my story multiple times as it was not communicated to the staff that was there even though I had scheduled this previously. I also made it very clear that the sensor was a priority and needed to be fixed. I was given a loaner car to drive, I live and work an hour and a half away, and told my car would be ready on the following Monday, so less than a week. At this point I have missed a half a day at work and driven 3 hours round trip, in the dirtiest rental car I have ever been in, which I also had to spend money putting fuel in because I was given the car when it was almost on E. Monday morning comes and I was told my car was ready to picked up and assured the issues had been fixed. I leave work early to make the drive in time before the person I was dealing with left for the day. As I enter the city of Winter Haven limits I received a phone call letting me know my car was in fact not ready.... At this point I'm enraged. I have yet again wasted time and money for nothing. The sensor which I had made clear from the beginning, needed to be ordered. I was told the service center looked at it and didn't see any issues, then when it was to be moved, the light came back on.... Which leads me to believe that the mechanics did NOT look at it, they simply turned the car on saw the light was off and moved on. The service manager then re-looked at the car and indeed the sensor was bad and needed to be replaced, just as I stated from the beginning. Furthermore, I called multiple times and left multiple voice-mails for a manager to call me and never heard anything back. By far this has been one of the worst customer service experiences I have ever received. Today, Thursday over a week later, I finally have my car back. The only good experience is that my car was delivered to me in St. Petersburg and I did not have to make another trip. None the less I am disgusted with the my experience and would never recommend anyone do business here. I was told my car would be given back to me with a full tank of gas, it was not. I was also told my car would be thoroughly detailed, it's not. I was completely taken advantage of, and I could not more disappointed. I was not once apologized to or offered any compensation of any sort for all my wasted time and hassle. Truly terrible customer service.

Best vehicle purchase yet and Great Service Dept

Great service and no pressure what so ever through the whole process. Jacob Gluck is a real great guy that cares about you. I sincerely felt he cares for the customer. He will promptly contact you to address any concerns with details you may have. He is your go to guy if you want to buy a new vehicle because he will go the extra mile for you.David DePasquale is really a great service advisor. He knows my individual family members and each Honda car we own. Very friendly and takes care of your vehicle service needs quickly. My wife is not scared to have the vehicle serviced on her own now. He takes the time to explain any issues so you can make an informed decision. We are very happy he is on your service team.

Great Buying experience!!!

I came a long way to get the vehicle I wanted for the price I wanted. Success!!! I had the best Salesman (Jacob Gluck). I recommend Winter Haven Honda and my wonderful Salesman.

Jason "Happy" Hardman Won Me Over!

I decided to buy a car, and someone told me to check out truecar.com. I filled out the information and got the quotes. Both quotes that came back were dealerships that were over an hour from my house. I was able to get in touch with "Happy" the next day and he said that we could work together in a No Hassle type of way. I shared with him what my trade in vehicle was and... I received the same response- no hassles. So, he then asked me when I was thinking about buying a car. It was Friday, and I said, I had thought about going on Sunday. He told me he was off on Sunday, and asked if I was able to come in that day. WH Honda is 1 1/2 hours from my house. I had the flexibility to go out, and I didn't want to have to deal with someone else and "start over."He was off at 5pm, and I wasn't able to get out there until 6pm. He happily stayed after work and didn't make me rush or pressured me as we selected and finalized the paperwork for my new car. He was very professional, easy to work with and really made my experience a great one. I definitely recommend Winter Haven Honda!I was also impressed that Management called to follow up with me AFTER my purchase.

excellent customer service

Excellent service. They where straight up with me and even told me exactly what I needed to get the car I wanted. They worked with all aspects of my situation and found the best deal for me. If it's a honda you want this is the place to go. Matter of fact even for a used vehicle on their lot this is where to go.

very good dealer to do busines mr ortiz is very profectional

Iwas suprice abut the atection of everybody thanks. for you guys attention mybe we getanother car in the future and we get another Honda.thanks A.Delgado

Kim The best service Righter

Kim The best service Righter She knew what to do Kept me informed of what was going on I would ask for her the next time I come in

Service Department

Excellent Service Deptartment!!! I would like to express my gratitude to Kim DiLeo for the excellent customer service and assistance that she assisted me with.. I had the most wonderful experience there with her! I would definitely go back as long as she stays with the company.. She is a great asset to this company..

Best experience ever!

I would like to express my gratitude for such a great car buying experience. Every promise made was kept. The whole team went above and beyond my expectations. It the most hassle free dealership experience ever. The facility is top notch, they provide concessions, tv, wifi in a nice waiting area. I was also invited to a customer appreciation event which was fun filled with prizes and food. hey really do care.I love my Ridgeline!

Best honda dealer in the area

Everyone at Winter Haven Honda are great. From Service department to the sales department. They are all very helpful and will do what it takes to help you.

I purchased a 2006 Ford

Excellent sales experience and follow through. Although I purchased the car "as is" they replaced the rear brakes after purchase. They really stand behind their product.

great experience!

My experience at Winter Haven Honda was an excellent one! The dealer was very helpful in my shopping experience and I love my new car!

Hands down the best Honda dealer in South Florida

I started dealing with them in 2011 and I have no reason to go anywhere else. Can't beat the deals and one of the best service deptments.

I'm One Happy Customer!

I would like to comment about the positive experience I had when purchasing a new car from Winter Haven Honda a few months ago. The dealership's staff (Robert Shiver and Jacob Wood) were very knowledgeable and friendly from my initial contact with them to closing of the deal. The transaction was drawn up and presented to me without a high pressure sales pitch, which is a quality that I find distasteful at car dealerships. A few days after driving the car home. I received a call from Jacob to inquire as to whether I had any questions about the vehicle and to make sure I was happy with it.During a recent visit to the dealership for an oil change, service advisor Dave Pasquale was very courteous and kept me frequently posted on the progress of my vehicle while I waited in the customer lounge. Within a couple of days, I received a follow-up call from the dealership to ask if I was satisfied with the service I'd received. Overall, I have had a very positive customer experience with Winter Haven Honda and its staff, and I would not hesitate to recommend this dealership to family and friends. In fact....I have!I love my Honda Pilot! Thank you, Winter Haven Honda!

I can't believe a Honda dealership ripped me off this...

I can't believe a Honda dealership ripped me off this badly. I was promised a "Q-Certified" car with a warranty that would "cover any problems." The car turned out to have a bad transmission and the paint is now falling off. Also, the brakes had to be replaced, the rear control arms had to be replaced, the front control arm bushings had to be replaced, the battery cable had to be replaced, the driver's door is a different shade than the rest of the car, a hidden burn hole in the driver's seat was discovered, the car pulls to one side and the dealer refused to fix all of it except the battery cable and control arm bushings and both of those took an argument to achieve. I have also witnessed them doing bait and switch on a Honda fit. One salesman told me the best way to buy a Civic from them is to lease it because they "jack the price up on the used Civics to make a huge profit." Not to mention they add an average of $1,500 market price adjustment to almost every MSRP on the lot. This is the worst experience we have ever encountered with any car dealership. I would just say stay away. They sometimes seem friendly until they make the sale and then it is a complete 180 becoming rude, disagreeable and refusing to fix problems even under warranty.

Best price

I wrote a review of my experience at the service department (now under new management). And to be fair I am writing another review of the sales department. I shopped at other dealers including Orlando I would not shop at Winter Haven but My Husband did and found exactly what I wanted at SUBSTANTIAL lower price

I was buying a Jeep to pull behind my RV. I stated to...

I was buying a Jeep to pull behind my RV. I stated to both John (sales Manager) and Chris (salesman) I needed it to pull smoothly behind my RV. John had a jeep exactly like the one I was buying and never told me at higher speeds the big tires are more unstable.They both told me they just put new bigger tires on the jeep. It was at the end of the day so my test drive was only up and down the road immediately in front of the dealership at 45mph. Once I left the dealership and got on I-4 the vehicle became very unstable at higher speeds. I called the dealership immediately the next day to share the problem but they really didn't care, the deal was done. I asked for the stock tires they took off of it but they would only SELL them to me. They wanted another $500 for these tires!! If I didn't share with them how I was using the vehicle I could possibly understand but John knew my use for it and owning a Jeep himself how would he not know how it would handle with big tires.?! Buyer beware!! You can not trust these people!! Also watch out, when you sit down to sign they have a $199 processing fee plus a $699 dealer fee. Do not trust these people. Buyer beware

Verify word recommendation

I wrote a review titled..Verify work recommendations: I put the service sales person name where I should have put MY name. I was upset when I wrote the review I was not thinking. Dave Hires was service man.

Verify work recommendations:

The Service Man told me my wiper blades were cracked. FACT: I just bought my blades there less than a month ago..........HE wrote down I needed an alignment. FACT: He did not put it on the machine to test it. Sears aligned the car less than 1000 miles ago........ .He told me I needed a transmission flush. I asked him why it was so expense. He said, 10 quarts of fluids had to be flushed and replaced with Honda fluids. FACT: My Honda holds less than 4 quarts of transmission fluids......... The tread on my rear tires were marked the same. FACT: The left rear tire is new and right rear tire is 3yrs old...... . The Service Man said my front brakes showed 5 and my rear brakes were at 3 and the rear brakes should be replaced at once. Since, he had not been honest. I took my Honda to two Auto shops in Sebring. FACT. Sears and Hays Auto Service reported that my brakes were good for many more miles. I understand that cars need the fluids flushed but having a little tube kit of different types of fluids on his desk and proceeds point to the difference between good oil and old oil was an insult. Shirley Michie

I was there today looking for a car with my father. The...

I was there today looking for a car with my father. The dealers didn't even seem to care and proceeded to insult both us and our intelligence. One said, and I quote, "Now you know, you maybe won't get the car at that price. You need to have a veeery high credit score and some money down," as if he were speaking to a mental patient. My father may be an immigrant but it's disrespectful to assume 1)he doesn't have the money or credit score for a car and 2) he can't comprehend the basics of American economy or the english language. After we had made an offer (a reasonable few hundred dollars short of their advertised price at their location), we received no counter offer whatsoever, and instead received a "Really?! What do you want me to do with this?! No!" from the manager. We immediately took our business elsewhere.

Honda CR-V

I bought a 2012 Honda CRV. The sales people were excellent in all respects. the 2012 CRV sells it's self all you have to do isdrive it

I had bought 3 cars in my lifetime and as a woman buying...

I had bought 3 cars in my lifetime and as a woman buying cars is not easy and a woman with an accent worst. My experience with Winter Haven Honda was wonderful. I did my business through there website and when I went to sign the papers the price we agreed was the same not hidden cost. Financing was smooth ride. They made it so easy that I am going to buy another car. I will recommend this dealer to anyone. Thank you Craig for making it so easy.