Winn Volkswagen

Great Service, Professional Staff

Very Professional, efficient service. Received a call about what needed to be done early. Very smooth and easy process. Highly recommended.

Xun C

service department people were friendly and prompt to help me for my service request. Shuttle service people were friendly and helpful.

Great Service!!!

Lee and other service personal kept me updated throughout the repair process. And all of the staff members were helpful and nice.

Great service

They were professional and concerned about my issued and the fact I had my 9 year old daughter with me late at night. They made sure I had a vehicle to use.

Winn Volkswagen - definitely a winner

I came here to test drive new Jetta.The sales representative was eager to explain technical details and options available for the different trims and to help me to find a car "just as I want it".

great service, fast, friendly,

Handled the problem as far as I know, very quick. Polite and my car was returned very shinny. Great service very good.

Great 2nd leasing experience

As a background, my lease for a 2012 Golf (also from Winn) was expiring soon. Raymond provided very clear information regarding my lease ending choices. I ended up deciding to lease a new car. Overall, the process to close the lease was very quick and smooth. This is my 2nd experience with Winn. Raymond and the team great to work with to make the deal happen.

Ms. Jackai

Micheal Gonzales was excellent. He and the owner worked with me to ensure I got the car I was looking for. I recommend Winn Volkswagen to everyone.

Great sales support at Winn VW

I shopped for a VW Golf online, checking in with dealers all over the Bay Area, up and down the coast, all the way to Denver. The most responsive, professional reply came from very close to home -- Winn VW in Fremont. Alex Shikhmuradov was incredible from start to finish. Honest, clear, informative and very, very helpful. We agreed to everything by email and he had it all waiting, the agreed to car at the agreed to price, when we arrived at the show room. My only complaint is the strong arm tactics used by their "finance manager" to try to get us to buy an extended warranty. 5 minutes for a $2K+ decision doesn't cut it for us. I highly recommend Alex at Winn.

Nice People But Didn't Try Very Hard to Help

My credit isn't the best, but qualified for a loan. They didn't try very hard to get anything better. The Banks and The Dealers are in it to bend over those with poor credit. They just pile on the extra fees...it's like kicking someone while they are already down. I know it's mostly the bank, but a little effort would have been nice. And Lastly, he made personal calls while we were there and then had a meeting with other employees. Our time was apparently as worthless as my credit.

Stopped by to get my oil changed on my 09 TDi Jetta, I...

Stopped by to get my oil changed on my 09 TDi Jetta, I must say I was a bit concerned by the negative reviews but I went anyway, As soon as the car was checked in I was offered free BBQ by the owner! awesome, friendly and very quick! the dealership is clean and the sales people are very knowledgeable.. I am very happy I decided to go there.

I recently purchased a 2007 Fj Cruiser for Winn VW. I...

I recently purchased a 2007 Fj Cruiser for Winn VW. I knew I was going to buy it after the test drive. The salesmen were not pushy and when I wanted a direct out the door price they had no problem getting the owner Jon Nguyen. His price out the door was better than all the other dealerships and online ads i had read. He also gave me a coupon for their extended warrantee programs and security auto etching. Once we started talking (like old friends not business acquaintances) I saw his desire to sell cars to people not only to make money but to make sure the buyer is happy. Nada Aldulaimi the financial director was also extremely nice to deal with. Everyone there is straight forward and really there to help. I have referred numerous friends told them to keep on his used cars for sale (if not looking for a VW), because going some where else to buy a car would be crazy!

I drove 422 miles round trip after being assured on a...

I drove 422 miles round trip after being assured on a price for my trade in and a price on a used car only to be told they couldn't honor the trade in price because they made a mistake. All of this after securing financing with our credit union. Such a waste of my time!

Been there 3 times for the same oil leak problem. John...

Been there 3 times for the same oil leak problem. John from service dept. wold not even look typing on the keyboard when talking to you. Tomorrow have to bring car there again, for the fourth time and for the same problem. Most awful experience. Stay away.

(holly & mark ) These two are the worst employees. I...

(holly & mark ) These two are the worst employees. I really am not the type to post reviews but I really don't want anyone to experience the issues I've had with this dealership. Please go to any other branch of VW, but just not Newark.

I ended up coming here because I was discriminated...

I ended up coming here because I was discriminated against for my sexual orientation at Broadway VW in SF. The staff was very knowledgeable, kind, and respectful. I walked away with a brand-new VW Beetle convertible and couldn't be happier with my decision.

I just bought a new Toureg, this is my first Volkswagen....

I just bought a new Toureg, this is my first Volkswagen. The service I received at Winn VW was great. I have no complaints about the service or sales... my transaction was quick and smooth. I would totally recommend Winn VW to my all family and friends.

I purchased a vehicle from this dealership almost...

I purchased a vehicle from this dealership almost 3-months ago and I'm still dealing with problems from this dealership. First, my trade in was not paid off accordingly; the dealership actually owes me money back. Second, someone at the dealership apparently was joyriding in vehicle I traded in and going through the FasTrak lane, so I've recieved 11 violations to date, which of course I submitted back naming the dealership as the responsible party. Third, to resolve the first issue, I've called the dealership several times and they're avoiding me by not taking my calls or returning my calls. At this point, I'd rather be lied to than not acknowledged! Note: The dealership is no longer Bob Lewis VW and is now WINN VW. DO NOT PATRONIZE THIS DEALERSHIP!!!!!!!!

Sometime ago (2005?), fixed one part and then another...

Sometime ago (2005?), fixed one part and then another part dead next day, went back 3 times. The manager I dealt with was just incompetent (full of nonsense from his "explainations"). But as I remembered, there was a good manager (Jason?) who was very professional and helpful, I think he is no longer there.

Right now, pretty disappointed. Had a lease turn in and...

Right now, pretty disappointed. Had a lease turn in and was told that the salesman, Sam, was authorized to do these. He looked at the car, "checked" it in and I purchased another from him the same day. PROBLEM: Sam is NOT authorized to take a lease turn in. Received early termination invoice from VW credit (after the car had been back at the dealer for 6 months) for $1322 for a bunch of damage. The car did not have damage when I left it there. Now, on my 2nd GM, John Nguyen, who is not good a returning phone calls and I'm not real convinced he's looked at this as of today. Does ANYONE have an email address for Bob Lewis? Called the dealer and the one they gave me isn't any good. Really disappointed. Have recommended them. John Phelan is great in service though.

I asked for a wheel alignment IF one was needed. Of...

I asked for a wheel alignment IF one was needed. Of course, they said they did one and charged me $300 for it even though the "Before" and "After" numbers were identical and the "Before" numbers were in spec.

I was also charged $125 so they could track a bad connector.

The car was in the shop for four weeks while they waited for a part even though I made the appointment three weeks before and they knew they would need that part.