Willis Auto Campus

Willis Service

Willis is the all around best. No other dealers or repair shops compare or come close. Great people, top service.

service review

I took my Volvo in for new tires on a Fri. and they found a bearing needed replacement, so the part was suppose to come in on Mon. which it didn't come in until late Wed afternoon. I picked it up on Thurs. I feel as a Major Volvo dealership you should have access to parts to be shipped overnight for the those with out their car. If is what you can expect from you 3rd party supplier, I think you should look into someone else. Everyone at Willis was professional, and I have had cars serviced there for years, however I will be reluctant to recommend this type of service to friends, which I have always done in the past. I had a loaner car bur I planed to transport some things in my SUV and had to reschedule.

great service from Willis Auto Campus at Mini

The best service department in the USA. They build a relationship with each customer with their friendly , welcoming atmosphere, From having a drink and snack while you wait to delivering my car just to get a package out of the back end before I left. They are so thoughtful and efficient .

Mr. Customer

Brought vehicle in for service and repair. Employees were very courteous. Work was done on time, vehicle repaired and delivered to my residence.

Best customer service!

tire light was on and had routine maintenance done.

Great Service

I have used Willis for repairs in the past and they have always done a wonderful job. I recently bought a car from them. They made the process incredibly easy. Buying cars is up there with the dentist to me and I was very pleased with how painless the process was.

Great dealership!!

Very helpful staff. No pressure! Made buying experience enjoyable!

Lexus crossover

Was looking for a used family car when I saw the crossover and contacted Lance VanPolen to arrange a time to come look and drive the crossover. After talking with Lance we decided that this was the vehicle we wanted. Lance went out of his way to to help us and give us the absolute best experience in the car buying process.

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Great place to buy a car, but why I need to write 50 characters is odd.

Great car and dealership!

I ordered my car. My salesperson kept me apprised of when it would get here by phone calls and explained the car in great detail when it arrived. The financing was a great rate. I was greeted with my beautiful car all shiny and wrapped in a red bow! And I got a box of chocolates! Exciting day.

Willis Auto Campus

From the moment I walked into the Infiniti dealership until the moment I drove off in the vehicle I purchased, everyone was patient, kind, and helpful.

Willis Land Rover does a great job

I have purchased many Range Rovers from Willis over the last 10 years and have always felt recognized as a valued customer. They know my name when I walk in the door and always try to do their very best in making sure I am satisfied.

EXCELLENT SEVICE - SERVICE TEAM

Willis Service Advisor are the best you will be ever find! They provide exceptional service! They are very attentive to their customer concerns. They are very professional and courteous! They sure give you all the reason to buy your next car there again.....

Willis auto

Excellent repair. Never any issue. Prompt scheduling and repair.

Willis Lexus service

Willis Lexus provides great high quality service and works diligently to take care of the customer

Oil Change

Great experience again! Always get great service at Willis.

Customer

Awesome in all respects. Brian is the best!!! I would find it difficult to buy anywhere else.it is. Nearly the best dealership!

Tom C

I was very happy with my treatment and the job they did on my car.

Car Buying Experience From Willis Auto Campus

Always a great buying experience with Willis Auto Campus. My sales associate, Markjon Trieweiler, is a consummate professional and that is why I have continued to buy cars from him and Willis Autocampus for the past 13 years.

Front end shake

I had a serious shake in the steering wheel as I would begin to brake at high speeds. It was immediately recognized as an issue with the front rotors and the problem was fixed within a couple of hours.

Willis Auto Campus

As always, when dealing with Willis, everything could not have gone smoother. Customer service is their number one goal and they will not rest until their customers are happy. Fortunate to have this dealership in our city.

Great experience

Willis Collision Center did an excellent job in repairing my Lexus 400h.

Over-priced doesn't begin to describe it.

They charged me over $160 just to tell me what was wrong with my Land Rover LR3, and it took them two days. The prices they quoted for the work that needed to be done was astronomical. For example, a coolant bleed valve that needed to be replaced costs $7 on eBay. The hose assemble around $10. They would have charged me over $250 for those two parts and the labor of installing them. Not to mention the cost of a coolant flush which they quoted to be well over valued. Obviously, I didn't have them touch my vehicle as I could replace these two simple parts myself with literally no experience in vehicle repair. When I arrived to pick up my LR3 the "paperwork wasn't done" despite the fact that I received a phone call and email from my so-called "technician" saying it was ready to be picked up. Over a week later he called me and asked for payment over the phone. These people take advantage of others who own luxury cars and don't know any better. They assume they have to pay twice as much for repairs. I will never be returning to Willis auto campus for any work or vehicle purchases. Most dissatisfactory experience I have ever had.

First Class car buying experience atWillis!

First Class car buying experience. The team at Willis was very professional. I would highly recommend this dealership if you're in the market for a new car. They impressed my wife and I beyond expectations. Very thorough process in delivering our new Escalade - thanks Willis!

Infiniti M 35x service

This was 90,000 mile service on what has been a very dependable and enjoyable car. Also included new tires. I brought the car in on Friday. Because of the scope of the 90,000-mile service, Willis gave me a 2016 Q70 loaner, which I kept until service was completed on Monday. Service manager stayed in touch. Not cheap, but very much worth it.

2017 Volvo XC90 Purchase

Because of the complexity of todays automobiles with sophisticated computer systems for driver?s assistance and communication as well as engine management, suspension control, etc, evaluation and decision making has become much more difficult. I ended up reducing my choices to three European models, Audi Q7, BMW X5 and the Volvo XC90. All of the Des Moines dealers had knowledgeable sales personnel, but Nate Seberg of Willis Volvo was especially helpful in analyzing my specific requirements and making helpful suggestions regarding options choices to produce a vehicle to best meet my needs as well as the best value. He was also very patient in demonstrating the very detailed systems that were not always made clear from the voluminous owner?s manual. That courteous service based on a very complete knowledge of the product gave me confidence in my ultimate choices and my satisfaction with the vehicle delivered.

Willis Auto

As always, Willis is second to none in terms of quality and customer service.

Dante Toriello

Michael has always been extremely helpful with the service of our Lexus.

Willis Auto Campus

Outstanding service and excellent timing. Willis really cares about its customers.

Jsmcga

My most recent experience with Willis was 5 star plus!

Willis Visit

We were in and out for scheduled maintenance. My only complaint would be getting an email a few days later indicating we had missed our scheduled appointment.

Mini Cooper S

Had a great experience giving my mini Cooper paceman winter Ready. I would like to thank the service department staff at Mini Of DES MOINES .???

Roma Youngquist

courteous and helpful service manager. work completed as promised. picked up and delivered my car.

A great experience working with an amazing team!

We had a great interaction and experience with Willis Auto. Specifically, we worked with Nathan in sales to create the perfect all new F-Pace. He was patient with us and worked diligently over numerous emails back-and-forth to make sure we had the perfect build. Once arrived, Nathan, Bill and Alan all helped in putting the ideal package together. We had a unique experience in which we got exactly what we wanted and then-some. We will be coming back to finish building the vehicle, but the first part of the process was great. I would highly recommend anyone looking for an all new Jaguar or other hot vehicle to go to Willis. They treat you with a high degree of respect and their attention to detail is bar-none. Thank you Nathan and the Willis Auto Campus in making our F-Pace come to life!Randhawa Family~

Willis Lexus of Des Moines

Willis Lexus is simply outstanding! Ever phase of the operation is first class!!

Car Repair

It's never quite as smooth a process as expected. Repairs take longer, may need to come back again, things that should be in their system (like tire rotations for life with purchase of new tires) still don't keep them from billing it, etc. This is just an example of my most recent service... its been worse previously. Good people, but the system/process needs work.

Perfect Service! Excellent Detailing!

The people who work at this dealership and in the service departments ALWAYS try to give excellent service. I sincerely appreciate them!

Willis Auto Service Urbandale Iowa

I have 2 Range Rovers and 2 Audi's and I use Willis Land Rover for service of all 4 vehicles..I have always been able to get quick service and fast turn around time for all 4..I have complete confidence in their service tech's, never a repair they could not fix. I feel very secure using Willis for maintenance and routine repairs..

Good service at Willis Des Moines

They strive to please and are very respectful of the customer.

mister

very professional from salesman to delivery specialist, facilities are the best I have seen, other dealerships have you packed in like sardines waiting for your car, not willis, they are first rate

Willis Auto Campus

Exceptional Service, Performed by Professionals. The dealership facility is eloquent.

Willis is BEST!

Willis has knowledgeable people who provide beautiful service to their customers.

Great service!

Great communication and professional atmosphere. Even e-mailed my car inspection for my records!

WILLIS IS A GREAT DEALERSHIP

The used autos they show you are extremely high quality and fair pricing. The overall car buying experience is easy and stress free. I recommended Willis to my friend and he bought three cars in 1 month! Our family has purchased 8 cars from Willis!

Equal to if not better

During the course of taking my 2003 Infiniti I-35 in for several airbag recalls, I got to know Tom, one of the Infiniti salesmen. Over the next 18 months or so, I would stop in on occasion in the evenings he was working when I was in town. We would talk about car preferences, current events, sports, family and odd ball topics of mutual interest. We became friends. There was no pressure to buy a car as I was not in the market. My fully equipped,very reliable I-35 looked good and was still running great , even at 185,000 miles. However, the opportunity came up where passing it along to another family member was the right thing to do. Now Tom and I got more serious in finding a suitable replacement. Finding a good used car that ticked all the boxes with comparable features and options to what I had been driving was not going to be easy. Over the next 3-4 months, I looked at and researched lot of cars. While we were driving all over the Willis lot looking at several brands of cars (M 37x. BMW 3, Buick), Tom suggested I look at a late model Lexus ES 350. Having not been a fan of their latest model designs, I hadn't considered this brand. Tom had done his homework and after checking out and test driving a couple of cars, we were pointed in the right direction. Now we had to wait until the right vehicle came along that matched the color, features, condition and price I was willing to accept. It only took a couple more months before they took in trade just the car I was looking for. After a short test drive and a quick going over to confirm it met my list of wants. I said sold. During the time that the car was being reconditioned (needed a faulty sensor replaced) to 'like new' status, several other salespeople had customers wanting to buy the car. Tom , and the Infiniti sales manager, Brad, basically told them "hands off". I heard later that upper management backed them up as they had given their word to me it was sold. Being in the sales and marketing profession myself, it was nice to know that integrity and professionalism in the selling process still exists. Right after the first of the month, everything was ready and my wife and I drove away in our "new" 2010 black-on-black Lexus ES 350. The small problem that surfaced a week later was quickly addressed and corrected by the knowledgeable, friendly and efficient service department. The wife is happy with the new car, the daughter is happy with the old car, and all that makes me happy. And I still plan on dropping to chat with Tom from time to time.

Service

Lexus of Des Moines is always polite and easy to work with on appointments and the service has always been superior.

Purchase GX 460

Great experience on purchasing this 2015 Lexus GX 460.

Costumer service

Willis always treats me very well, and the service is 1st Class. Thanks

Sad but true

The sales staff was amazing but I was sad when the air conditioning in my $17000 Lexus rx 350 quit working 3 days after I bought it :( They also fixed some scratches on the car for me when I bought it but the paint didn't match :::

Mini of Des Moimes

Mini of Des Moines is number one in service ans sales. We are on our sixth Mini purchased there and would never consider going anyplace else for service. From tires to major repairs, they are simply the best. The do the job right the first time and your car comes back cleaner than it was when you took it in. It doesn't get any better.

Great Dealership

Lots of maintenance work completed well. Great to work with.

Willis experience

Absolutely amazingly great experience. I will seriously consider Willis for my next car.

Willis Auto Campus/W.DesMoines, IA

The grille on my Infiniti QX80 was replaced due to flaws in the original.

Willis Auto Campus

Best car buying experience ever! Highly recommend Willis to anyone looking for a new vehicle. Friendly staff made us feel like family.

Great experience at Willis Infiniti

Another truly exceptional buying and service experience at Willis Infiniti

Excellent experience!

Leroy Guessford took great care of our needs in locating a vehicle for our daughter. Superior communication before, during and after sale.

Buying a Car

Had a great experience and a very courteous staff and beautiful experience.

Owner

Very satisfied, everyone was very friendly. Will return for future appointments.

Vehicle service

I thought I had made an appointment on line but it apparently didn't take. Willis Lexus still made sure I was taken care of and was able to sadness me in with no questions. On top of that, every staff member I spoke to was friendly and helpful!

oil change and tire rotation at Willis Auto Campus

always get my work done on time; ride to work is good and they deliver my car to me where I work

Lexus service

My experience with Lexus and their service department is nothing short of excellent! Michael has done a wonderful job helping me whenever I have had an issue with my Lexus 450. Willis Auto campus is lucky to have someone such as Michael! The service work done was superb and I am 100% satisfied!Rhonda

excellent review for Paul Hill and Willis Auto

We were very happy with our trading experience with Willis Auto and especially with our salesman, Paul Hill. He was very thorough, pleasant, and experienced. We would definitely recommend him to our family and friends.

Service

The service was fast and the waiting area was awesome.

Super Rep

We have two Lexus vehicles we bought and have serviced here and they always do a nice job. This last time we had a particular problem with a window on our ES350 that was not warranted and our service rep did a great job of handling it with Toyota. Went the extra mile.

Willis Lexus

Excellent experience. Always prompt & thorough service.

lexas es

A very good dealer. Good service department. Good sales person.

repair work on 2010 Lexus 450h

I enjoy having Bryan Adam as my service adviser, nice personality. I like the thorough explanation what, why and how repair work was performed. I also like to have a loaner car overnight so that the car can be repaired properly. It also give me a chance to test drive a new model for further consideration.

Purchasing a new Volvo

Excellent customer service! Todd listened to what we wanted and found a great match for us. No pressure sales tactics and they gave us exactly what we wanted for our trade-in. Overall an enthusiastic experience!

Willis Lexus

Very good service and service reps with loaner cars available

Willis Volvo service

Brian provided recommendations and excellent Volvo customer service. Quality service provided competitively and promptly.

My oil change experience at Willis

Staff is friendly and helpful. Waiting room clean and comfortable.

Lexus RX 350 service

Willis, as always, provided the very best service for our Lexus RX 350.

Finally found it

For the past year, I have been trying to figure out why a tail lamp continued to go out. The problem was intermittent, with the light working at times, and then going out. Although it took several trips to Willis, I realized that the problem always disappeared when I opened and closed the trunk. With that information, the Willis technician quickly discovered that it was the light socket that was bad. I was provided a loaner vehicle during the repair, was kept informed about the progress of repair, and was treated wonderfully by the service department.

Willis Auto Review

We had a great experience with the sales team. We hope to do business with them again in the future.

Service

Fast,courteous service. Facilities are very clean and neat

Very profession and helpful place.

Salesman was professional and helpful through the process. And people are helpful unlike other places I was looking to get my new vehicle.

Nissan Maxima

A dealership that truly puts the customer first! Definitely recommend!

Great Customer Service

Willis Land Rover is a first class dealership with great facilities and service department. We have purchase 6 Rovers at this dealership over the years and have always had a good experience. The Service Department is always attentive to our needs and do a great job in getting our vehicles serviced/repaired in the promised time frame.

Great service

All of the representatives I dealt with were very helpful and courteous. My routine maintenance was completed in the time expected. My vehicle was washed and even vacuumed! Thank you for a nice experience!

Willis Lexus

Very friendly and a,very welcoming greeting, willing to assist me in any way quickly. Shows respect and interest.

Mini Cooper S

The employees were friendly and very knowledgeable, answering all my questions in terms I understood. When my car was finished, I was given a detailed printout of information on what was done, and what needed to be taken care of in the future, with no pressure that they needed to do it. The building was clean & tidy.

Willis Auto Campus Infinity Service Department

Jake and the rest of the team did an excellent job from the beginning of my appointment to having my car easily accessible and "ready to go" upon pick up.

Service Experience

Jaguar ready on time. I was given a loaner for a few days, it was clean and nice to drive.

sir sir

steve ollinger is excellent and updated me personallydittoditto

Collision Repair

I have had many collision repairs done at Willis and will NOT go anywhere else. They are great about giving status updates and do a fantastic job with repairs. They are super nice and will do everything they can to make it a great experience! Very professional!

Lawman

Brought my Lexus in for service. Found out I needed transmission work. Car was repaired when promised and delivered to my residence. Great service!

Volvo Cross Country

This was our 2nd purchase with Willis. As with the first we felt that we were treated as valued customers. All Sales Associates were professional and polite

Infiniti Service

Great service! This dealership has always treated me like a queen!

2016 Lexus RX 350

The buying experience at WillisAutoCampus at 100th and Hickman in Clive Iowa was fantastic with our salesperson, Ken going above and beyond what is expected of a car salesman. He was thorough, polite, professional and always answered my texts in a very timely manner. I felt the negotiation were fair for the asking price of the new vehicle and fair for my trade-in. The delivery was very informative. The Accessory Department add on did present a slight problem with getting everything done at delivery. The addition of bumper protection, hood protection and mirror protection was a fractured process; it took two trips from the dealership to my home to pick up the car and return it and one trip by me to the dealership to get the protective film applied to the front bumper and driver's side outside mirror. All is well now but it took longer than I expected to complete the job.

Rating my Service Experience with Willis Auto

Very Happy with the service provided ! The convenience of having my car picked up is very helpful !I am kept informed as to what needs to be done and when it will be finished. Very friendly & efficient staff.A Top Class Dealership !!

Willia Auto Group

The sales and finance people were excellent. They did an outstanding job. They went out of there way providing a ride to the rental company down the street to turn in a rental car. I was very pleased with the entire transaction.

Buying our new car at Willis Auto Campus

We are thrilled with our new car! At Willis, they made our buying process smooth and pleasant! The people are quite helpful and always smiling!

2014 ES300H Xpel warranty work

Willis came to my house to pick up the car, and later delivered it clean and shiny same day with all intended work completed exactly to my expectations.

RX350 Lexus - 2016

The owner, Rich Willis, spent a lot of time showing and demonstrating the car I wanted. The Sales person, David Baum was superb in showing the car and taking care of the of the paper work. All the employees with whom I had contact during the process were professional and helped to make me feel special. Willis Auto Campus is an excellent organization in every area.

Great Job Kory Dean!

Kory Dean did a great job taking care of us and our Mini Cooper

First Willis and Volvo Experience

Excellent from start to finish. This was our first Willis experience and we loved it.

Volvo service review

I had a recall on my Volvo taken care of. I was given a car to use while they did the repair. I also had some car internet questions that the tech person took the time to answer for me.

Oil change and tire rotation

Always have great experience with the dealership. Communicate with me on process. They are timely and provide great service.

GREAT Service

I have told many people about Willis Lexus and what a great company they are.The customer service, facility and follow up is top notch. I will admit that I have had a few questionable repairs but they have been great to work with and have always "done the right thing", cheerfully. There is no doubt that my next vehicle will be purchased here.

Amazing customer care

This is the second time I have purchased/leased through Willis Auto. They work together and go above and beyond.

Great, low pressure, new car leasing experience

Excellent experience. Went in as an interested party to make enquiry about lease options, came out with new car, under our own volition. Very positive.

We have always had great service.

On top of always having excellent service everyone has been very friendly and helpful.

BUYING A NEW CAR WAS EASY

I am very pleased with my lexus. The people at Willis were great and helpful. I would buy there again.

Horrible

Bought a new car that has been sitting for 4 weeks in their shop. Ordered me another and failed to deliver on time. Incompetence abounds.

Our Experience

Had to wait 5 minutes for someone to acknowledge us, after that, stellar service and attention to detail. The individual we worked with was very knowledgeable, efficient, pleasant, and prompt.

The best service!

Willis Mini always takes good care of me and my Clubman. They are efficient, helpful, friendly and thorough. I think the service department has gotten better in the last couple of years. No complaints. Only accolades. Keep up the great work.

Excellent friendly service in great facility

Quick, efficient, friendly. Nice place. Will gi back

Great service and service reps

I was able to wait a short time while they serviced Mini. I got great service and some good advise.

Greatest People Ever!

I love the pickup/delivery service. I had an oil change and detailing done to my Mini and the service was excellent as always. I have never dealt with a dealership where everyone you interact with was so kind, so willing to help and seemed just plain happy to be there.

Above and Beyond!

Had a warranty issue. The good people at Willis drove a loaner car all the way here, 180 miles each way. They gave me status reports and re-delivered my Mini when the work was done.

Buyer

I purchased a 2016 Lexus ES 350. This was a very professional and fair experience throughout. Post-sale follow-up has also been impressive.

customer service and Repair

GREAT people would do anything to make the experience satisfying!!!!

Awesome!

I called the dealership the day I wanted my service work completed. Terry told me to bring it in and they would handle my oil change. The service was done timely and the staff was very friendly!

Perfect Experience

Willis Lexus' service was absolutely perfect. They are why I always want to drive aLexus.

Customer service

They were very willing to work with us. Clean facilities

Willis Review - David Baum

David Baum at Willis did a wonderful job again. This is the second time we have bought a vehicle from him. He is a GREAT sales person and ALWAYS puts his customer first. We WILL be back to see him again.

VW Jetta purchase

Purchased car for child. Very easy experience.Elyse was very pleasant to work with, and we were able to do this very quickly.

consistently awesome

MINI of Des Moines enhances the quality of the cars that they sell by delivering the best maintenance/repair experience in Des Moines.The employees are helpful, knowledgeable and genuinely nice individuals. My association with MINI goes back three MINI/s ago and I see many more MINI's in y future

Excellent service as always

I have been a customer of Willis for over 20 years and always receive kind, courteous and professional service. As a result Willis is my first choice for referral to friends and family.

Great dealer!

I bought a CPO car more than 3 years a go. I had all maintenance and service there too. I also had a couple of repairs done there. The service is great and the sales person, service people and everyone are super nice.Great job.

Great service

I purchased my last 3 cars at Willis and their service is always great.

Great car

Owned a 2008 RX 350 --was a great car. Had to purchase luxury equip package to get seats comparable to our 2008. Premium package seats were hard as a rock. Very good ride with 20 in tires. Mica matador red is a great color as well. We did not want a brown or parchment interior and it was difficult to find black interior. 12 in nav screen is great but also hard to find. Perhaps Lexus could do a better job of readily providing those options. Car is tight, solid and a looker. My wife is very pleased. Dealership very helpful.

Great facilites, great staff

I have leased an ES350. Willis was exceptional in the negotiating process-they were very fair.Their service department is exceptional. Even though they have been remodeling their service was exceptional thru it all! Definitely first class!!.

At Home at Willis

We have recently purchased our third Mini through Willis. We love our car, our salesperson, and the service department.

Great services, friendly staff,

I purchased a 2016 ES 350. The buying process went very smoothly. The salesman and the sales manager I dealt with was very kind and helpful.

GREAT SERVICE

The only complaint I would have is with the loaner car I received while my car was being repaired. I have a Lexus 350 and was given a Sonata. Not a comparable car.

Willis

Excellent service as always. Willis employees are first class.

A complete dealership!!!

This was the best experience I have had in recent memory of purchasing a vehicle. The negotiations were more than civil and the service and delivery process were second to none. Every person from the salesperson to the delivery specialist, all took pride and ownership in their respective aspect of the buying process. A lot of other dealers could learn a lot from the Willis Group.!!!!

Willis service is second to non.

They pick up my vehicle from my place of work, service it, and then return it. What could be easier?

EXCELLENT SERVICE - GREAT SERVICE TEAM!

Willis customer is the best! There is no other that compares!

Great service, friendly, helpfull

Great, love our new car. Very accomidating. Did most with using the internet and texts.

Recommended

Excellent service as always, full review of vehicle provided and discussion of what was and was not necessary for repair.

Mini Service is awesome

Jeremiah at the Mini service department is awesome! He goes the extra mile to take care of you. We had a minor issue with a carmax warranty, long story short, Jeremiah got the work done correctly and safely. THANK YOU!

service

Great experience and service was the top of the line

Great Transaction for used car

the whole experience was top notch. Sean is a solid (and non-pushy) salesman - made me comfortable with the process and really was well versed on the vehicle I was looking at. Was in and out in just under a few hours. Facilities are top notch and the people are very friendly. Will buy again.

Fast and Luxurious Willis Auto Service

I service my Range Rover's and Audi's at Willis Jaguar and Land Rover Auto Service .. Brad my service advisor is fast and thorough. I get taxi from and to Willis.Notification of all necessary service is prompt. I do recommend to family to use Brad for his experience and Willis reputation..RM in WDM Ia.

Great service. Nice, near service center.

40,000 mile service. Great service. Somewhat expensive. Good customer relations.

I was shocked a little!

On a whim I went to look at my 'dream car'. A used cts with low miles. I expected to finance a big part of it and without me even asking they presented an offer to me that took a significant amount off the price of the new car and gave me much more for my high mile used car than I expected. I was the low dollar deal of the day (for them) I am sure, but they treated me like I was buying a new Range Rover and a valued customer. It was really stunning. I will be back for my next car.

Great service

Great mini service have never had a bad experience

Oil change & service

Waited while oil change and minor service was completed.

Service

I took my car in to be serviced for some issues it was having. I found my service manager to be condescending and was a poor communicator. My expectations were high for this experience as our salesmen was terrific when we bought the car. This experience was highly disappointing.

Great Service

I walked in on a Saturday afternoon because my tire was low and i knew I would not make it until Monday morning. The staff gave me a loaner car and said they would call me Monday morning. What wonderful service!

Owner

Out experience was good both when purchasing and when getting the vehicle serviced.

Lexus Service at Willis.

Excellent, dependable service, timely completed in a beautiful facility. Thank you!

Great service

They get you in right away and if it is going to take to long they will give you a car to drive home and then they deliver yours back to you I live 90 miles away Great service

Service

Willis is always at the top on service as wells as hospitality. It is a pleasure to do business with this world class organization.

Excellent Facility and Service

As always great personal service, prepared and ready when I arrived.

Great dealership

Just a great place to buy your car and am excellent service dept.

Raplh Cathy Tiernan

Great experience when purchasing our Jaguar XF 2 Hours total.Will purchase at Willis again

Another Satisfied Customer

My wife and I purchased a new MINI a few weeks ago. We have purchased over 15 vehicles through the years and this experience was as positive as any we've had. They were extremely helpful, never pushy, and did exactly what they said they were going to do. I have nothing but good to say about them.

Great Experience!

Staff and facilities are excellent! Very accommodating and more than willing to help you get what you want at the price you want to pay.

Found exactly what i was looking for!

was helped quickly and the whole process was smooth and enjoyable the facility is top notch and service employees friendly and great to work with

Lexus service

Took advantage of courtesy shuttle and dealer delivery back to residence

Service and repair

The car was in for a 20,000 mile check up and they discovered a problem with the air conditioner fan, which I would have never noticed, fixed the problem and avoided a potential major breakdown. Well done!!

Great facility, Friendly, courtious people.

Great people to work with, fantastic buying experience. Vehicle was represented very well, in fact better than was expected. No hassle buying, great reasonable pricing.Would definitely shop there again.

Great service!

Great service on a timely basis. More than I expected. Had motor replaced for drivers seat.

Hold title forever; great service overall.

I paid with a cashier's check, but their policy the title for 10 days. I had to really push, after 2 weeks, to get the title. The car only came with a 15 day tag. Do the math. Bad policy in my opinion - a huge inconvenience.The service, however/otherwise, was EXCELLENT. The sales rep (Greg) was awesome. Love the car too.

Disappointed

I took my car in because the check engine light was on and it needed an oil change. they said the light was on because it needed a camshaft position sensor that would cost over 2000.00. I told them to hold off and just do the oil change/ when I got home the car was leaking oil. the check engine light was off and has been since. I don't think it needed the expensive repair and neither did another Volvo mechanic I talked to. I took the car back and the oil plug wasn't in tight. this is a luxury car dealer that services many expensive brands and they couldn't even get a simple oil change right.

Feedback on recent service

Michael Jach is a tremendous representative for Willis Lexus. Always a pleasure to work with him

Fantastic service

Excellent communication throughout the process. I even got a loaner until my car arrived. Sales staff concerned and very helpful.

Simply The Best

From shopping to buying to service, you can't beat this dealership. Everyone acts like a professional and works like they enjoy working there. They treat you like a guest in their home.

Dead battery

Dead battery at restaurant in evening after service dept was closed. Dealer sent truck for jump. I drove to service dept. The driver took care of after hours forms and key drop, then drove me back to my other car.

GREAT SERVICE THANK YOU LAURIE

I have always received great service at Willis. However, my main reason for staying with the dealership is Laurie in service. She is the greatest. Even on a down day, she has a smile on her face ! Too bad all people in service do not have her outlook and personality.

Fast Service and helpful staff

Our Mini Countryman needed a brake service and a few other things. Mini of Des Moines picked up our vehicle and brought it back when done in a timely fashion. Thanks!

Semi annual maintenance

Every time I go in they tell me "This car will last for years". (it was one of the last made in Japan, I believe) However, the service was very expensive this time and I kidded them about helping them to pay for their renovation.

Willis Service Dept is what keeps me buying Lexus!

We have been purchasing Lexus automobiles for years now, and it is the service department and the professional service provided that keeps me coming back. I have NEVER been unhappy with this service department.

Everything was done very well

EXCELLENT service always, but I don't like completing surveys

Always the best service, 1st class facilities

With over 20 years experience with this dealership I can say I believe it is the best.

Best for MINI purchase, service, accessories

I bought my fourth MINI from Willis, and every experience has been positive, professional, and fair. Their service department is excellent. All the staff are friendly, The ability to have my car picked up and delivered after service work when I'm at work is a special touch that I love. When I need a loaner car, Willis MINI is there for me. I love this dealership and service department and have and will continue to refer people to Willis.

Great!

Excellent. As a costumer they meet my expectations and got my business for years to come.

Great salesman

Bought a 2004 vw beetle a this location. It's an older car with lower miles. The day after I bought it the check engine light came on. My salesman got it all fixed up and took great care of me. For a used car don't be afraid to shop here. They have great deals if you watch closely for them. Ask for Terry! Tell him I sent you. Denise with the beetle.

Absolutely great experience thus far!

Living in DSM for so long I always thought Willis seemed like it would be an overpriced dealer. Not the case at all. From the initial purchase experience to the routine maintenance, my entire experience has been great. Most recently I went in to have my Maxima serviced and look at some other issues I was having. The service associate saved me several hundred dollars and gave me some great advice...did I mention he saved me several hundred dollars??? So far we have had a great experience!

Awesome service an hour and half away!!

I couldn't get to the dealership for service (oil change, etc), so they came an hour and half to pick up my MINI, left me a loaner, and brought it back the next day! Awesome service!!

No pressure buying

Salesman Jeff was nice and helped us right away. He didn't pressure into buying anything. When I decided on a car he handed me the keys and let me drive the 2014 Ford Fusion on my own.

Supreme Service

Exceptional at Willis as usual. From car purchase, to questions on your vehicle...they continue to impress me year over year. This is my 5th car from the Willis dealership.

RX350

Completely amazing. Ryan Tokarz went above and beyond out of his way to make sure my repairs were handled timely and efficiently. The experience was top notch and I would not go any place else! Thank you for making me feel important.

Excellent Customer Service and Auto Service!

By far the best service department! Always friendly, always courteous, always helpful, always upfront about everything.

Happy guest

Great experience! .

Good place to buy a certified car

Good place to buy a used/certified car. great customer service.

Haven't fixed wiper

On Jan 21, 2016 I took 2014 ES 350 to Willis for oil change and (for the fourth time) to get right windshield wiper working properly. On three previous trips to Willis they said it works fine, but it doesn't. Smears the dirt. This time the windshield was dirty and I showed the service man how drivers side was good but right side was very smeared. Obvious that right wiper doesn't work properly. When car came back, the report didn't mention wiper at all. I asked service rep about it since he had seen it works poorly. He said it works perfectly. I left very unhappy.Returned home and called service mgr and reported story. He said someone would come to my home and check, but after 4 weeks I have heard nothing.

Super friendly staff!

They went above and beyond to get me in my car the same day I feel in love with it. Thank you!

Repair on new RX 350 Sport

Repairs was done, as far as I can tell just fine. Car was not detailed before returned. Very much appreciated loaner to drive wile mine was being taken care of.

Willis is the Best!

Purchased my car from Willis. Service has been excellent. I will buy my next carfrom Willis.

Stellar services and treatment of the customer

I have used the service department at Willis for years and have also purchased vehicles there also. Both experiences have been great. I absolutely love the ability to have my vehicle picked up from work for service and delivered back at the end of the day but also enjoy staying in the very nice customer lounge for a quick service. Willis treats customers the way customers want to be treated.

Lexus LS460 Service

They are extremely professional and efficient.They make getting service work done convenient bygetting us a "loaner"!

Polite and thorough services.

We had an excellent service experience at Willis Lexus even though it is a temporary facility pending completion of their new service center.

Great service

Professionally well done. Jeremiah took the time to answer our questions, not rushed. Jon our salesman stopped by and checked on how things were going. They made us feel like we weren't just a number.

Infiniti QX50