Williams Honda

CRV 30k Tune up

I liked the idea of a 'Tune-up" and all oils changed, engine, tranny, 4WD plus brake fluid and rear brakes cleaned.The car has 117K and never had spark plugs or injection cleaning.Don't know if valves were adjusted, I assume not.The car 'seems' to run quieter and smoother. I passed a truck on a hill, 2 lane road, and it seemed to do better then last time I did that.

professionalsatthierbest

The ease of the negotiation process with the car salesman,Dave Raymond.There was no stress.Mr Raymond's professionalism was exemplary and the entire process was better than I had expected it to be.

From 5 years ago, when I bought my car, until now!

When I bought my Honda 5 years ago, I chose Williams Honda over a much closer dealership because of the kindness shown to me at Williams. Same story with the service department! I always wait for service, and their waiting area is beautiful! Their service people are so kind, and caring - they are THE BEST!

Wheel bearings

Fast service, employees are friendly, comfortable waiting area and refreshments. Also I have worked with Ed Ropp since the '80,s. he is an excellent service manager, don't let him get away.

Great service

Customer service was friendly and quick service. Reasonable and understanding. The dealership is beautiful. Nice waiting area very clean and comfortable.

Terrific Service Area

I appreciated the ease of making my appointment online. The Williams staff was extremely professional. The waiting area was comfortable, and the service on my car took less time than I anticipated.

Great Service

I had my CRV towed to the dealership with a blown tire late afternoon and found all my tires had to be replaced, and needed an alignment without an appointment. They allowed me to wait while I received the service. The people were great and kept me informed as to the progress being made.

Best dealership and car buyng experience

The dealership is friendly,accomadating,and know their product. I will continue to go only to this dealership for the service that is unmatched by any other one I have dealt with. I am happy to have found a dealership I can trust.

Great service and very friendly

Salesperson was very friendly and also explained every thing about the car. Spent a great deal of time with us. Also want to thank the person in the service dept. for referring us to the salesperson.

Pleasant staff and great service

Pleasant staff, comfortable waiting area. If something else was needed for car, they would come out tell me what it would cost and not push me to buy. always a pleasant experience there.

Salesman was rude!

Salesman was rude. Argued with me about the car I was looking at said they didn't have one. Which in fact they had two! Was not willingly to negotiate. Drove for 2 hrs to look at said vehicle only to spend maybe 10 mins at the most there. (My husband had called earlier that morning and he was told that we can work something out) We will never buy anything from Williams. Buyers beware!!

Quality Service

The service department folks call me by name, double check with me what service I want done, give me good advice as to what I need to do to keep my car safe, try to find coupons or cost saving avenues and get my car back to me in a timely manner. I couldn't be more pleased with their attitude and help. They make me feel like family.

Courteous

Level of courtesy that was felt during our visit and the way we were treated as dealership wanted to do the most they could for us.

Great service - VERY clean waiting area -

Always a joy to some in for service. The people are SO friendly and upbeat and we leave knowing our car has been taken care of. We LOVE OUR HONDA!!!!

I used the restroom, and found it immaculate.

I contacted the same sales person I had 8 years earlier. I was delighted he was still working. I previous experience was great and new it would be again. He is an expert in the operation of the car, and very patient in explaining. He also is very willing to help, if I call with a question, always returns my calls promptly. The paper work went smoothly as well, excellent person in that position.

Great Service

My problem was identified quickly and fixed and I was on my way. Service folks are always friendly, polite, and helpful.

Great Experience

We were never pressured to buy the vehicle and our sales agent was very knowledgeable and answered all our questions.

Great service, clean facilities.

Dropped it off the night before and picked it up the next day. No hassle, real simple. They got it done.

I love Williams Honda

I have continued to use Williams Honda because of their respectful, courteous and diligence in making sure I make the decisions for repairs recommended and they don't pressure me. They are customer focused. I love them and have used them since they were in Milan, PA.

Amazing Service Department

The employees in the service department remember who I am as a customer, which says alot about their character. Even if I do not purchase a car from the dealership in the future, I will contrinue to have my vehicles serviced here.

Great service & pleasant waiting area

Always topflight service experience. Had question about driver door control answered. When I have a question or need service they are only a phone call away.

Williams Honda

All of the staff know me by name and are super friendly and helpful. They are ready for me and complete the work in the time they have stated.

Great service, great service staff

The service department staff are wonderful. I was kept informed of all the developing problems with my 2000 CR-V so I could authorize the repairs necessary to keep her on the road.

Excellent service and very clean,

I was greeted cheerfully upon entering. The work was done within a very satisfactory time, even though the service department was extremely busy. Everything was explained to me following service as to the condition of my Honda, and this is important to me.

Very friendly and efficient.

Friendly and efficient. It was so easy. Once we agreed to a deal everything was handled by the dealership, even contacting our insurance company. Special thanks to Bill O'Hara!

Quick Service. Professional Staff. Old Coffee.

The staff were dressed (and acted) professionally...AND I was in and out of the dealership for a "recalled airbag" installation within 30 to 35 minutes. I have no complaints other than the coffee was very, very old. Thanks for the GREAT service though.

New car purchase

Sales person friendly and knowledgeable. No pressure. Drove a number of different makes and models of cars, Made the process very easy

Great service, clean facility

Our salesman Dave was excellent. Extremely knowledgeable with Hondas and did not miss a detail. His level of professionalism was beyond our expectations! He is a tremendous asset to your dealership.

Car buying experience

The salesperson I worked with was Graham Gray. He was courteous and pleasant to work with both before and after the sale.

Great Buying Experience

Great Recommendation From My Mechanic in Endwell NY. I had Spoken With George about a year ago when I was considering a vehicle. Great price and no pressure

The PERFECT car buying experience!

Mike Saxe- made me feel like his one and only customer! He's friendly, caring, helpful, reliable and trustworthy. He is the best and values my happiness. He ensures that the car is ready, the paperwork is prepared and I can be in and out quickly! All Williams staff are courteous and helpful.

Good service honest people fair prices

They have a courteous service dept. Honest people I would recommend them to anyone because they have always been fair to me.

Great Service Frendly people

You were very friendly,and did not push to buy or lease a car , our salesman answerd all our questions ,Graham Gray was our sales man who we very much appreciated .

Love our Honda's !!!!!

Bill Ohara is so easy going and no pressure to buy. Makes transaction so personable, this is our 5th Honda , love them!!

CRV in a flash!

The ease of negotiating a new lease! My sales person was extremely responsive and followed up on everything. He adjusted to meet my schedule.

I WOULDN'T BUY ANYWHERE ELSE

EVERYTHING from beginning to end.Katy was VERY helpful without being overbearing; Dave was top notch & knowledgeable; Ed was great.Your dealership has always felt like a no pressure relaxed modern efficient way to buy a car.That's why I keep coming back & will refer everyone I know to you.

Great service

I liked how the sales person that helped me went above and beyond by coming in on his day off to make sure I got my car when I wanted it.

Great service

I was surprised that someone actually vacuumed the floor in the front where there was a whole lot of dried mud. I took the car in for an oil change and rotate the tires........and they took the time to vacuum the floor too!

Amazing Experience

Darek, our salesman, was spectacular. He dedicated his entire day to making us knowledgable and helping us find the perfect vehicle for our family. I can't say enough about him and his humble, human approach. We never once felt pressured. We GREATLY appreciated him allowing us our time.

Great customer service

Sales person was friendly, listened to what I was looking for. After test driving the cars gave me all the options for the car I was interested in. Drove off that day with my car. The next day received a welcome email!!!

Williams Honda

Anne at service always makes it so easy to schedule and she is great about communicating my needs to the service folks.

Great Place to Buy a Car

All staff members were friendly and able to provide us with all the assistance we needed to make our purchase.

Great cusomer friendly dealership

George Thompson was very knowledgeable and friendly. Ed helped to explain the financial and warranty information. This was a friendly none aggressive dealership.

A Great Place to do business!

I love that I didn't feel like I was being pressure or lied to just to make a sale. I felt that everybody was extremely friendly, straightforward and honest. Everyone stayed nearly two hours after closing time to make the deal work for me because I had driven so far. I was very impressed by everyone I spoke to. Excellent job. Thank you to everyone! BTW, love my new truck!

Great Service

Brought my 2011 Honda CRV in for AC issue - was covered under extended warranty. Ed the service mgr was excellent, I was provided with a loaner which was appreciated as I live 30+ miles away. Car was repaired the next day. Very good service and communication

THE BEST EVER

THE FRIENDLINESS OF THE ADVISORS AND TECHS. ED AND MELISSA ARE THE BEST I'VE EVER WORKED WITH, AND ANNE IS ALWAYS CHEERFUL AND WILLING TO GO BEYOND THE NORM.

Great Job finding just what I wanted

I inquired on line and Katy answered immediately. She could not meet my time frame so Aaron met me and did a great job selling me the auto. Edward who went over the sale was most helpful also.

Knowledgeable, kind, friendly, clean facility.

The salesman, George Thompson, was knowledgeable, thorough, kind, friendly, and helpful. He kept in touch with us, kept us informed, and lead us through the whole buying process. He explained the various dashboard controls thoroughly. answered all of our questions.

Excellent service, comfortable waiting area

The staff always makes one feel welcome while waiting for the service to be completed. Additionally, they readily answer questions and clarify each charge on the bill.The waiting area is always clean and comfortable.

very positive service experience

Courteous service, easy scheduling and rescheduling, nice loaner car, service done properly and on time. Oh, and very good coffee.

Great Service, No Pressure, Professionals at work!

Everything went smoothly! Graham listened and delivered. My husband hates wasting time and hates a pushy pitch, he remained relaxed and engaged throughout the entire process!

Very friendly and super great service.

I am always treated like a valued customer and with respect. Ed, the gentleman at the service counter is very good at what he does and has always gone out of his way to see I am pleased with their service.

Great Customer Service, quick scheduling for appt.

When I called to schedule the service, the person I spoke to was very friendly and easy to schedule at my convenience. When I brought the van in, I was immediately greeted with a smile and "good morning" by BOTH people at the desk. They made me feel very welcomed. At the end of the day when I picked up the van they were just as happy to see me as when I was there in the morning. It was really nice!

Great service

Graham was so wonderful to work with! He made what could have been a stressful experience into a fun and enjoyable experience!

Excellent service

The reception was very warm and friendly when I arrivedfor my appointment and the complete service was done I was thanked foe=r bringing my car to Williams Honda. It was all a very complete service.

Stellar service department

Honest and efficient service and customer service. Ed Ropp(sp?) and the service department is the main reason I drive a Williams Honda.

GREAT COMPANY

MY EXPERIENCES WITH WILLIAMS HONDA HAVE ALWAYS BEEN GREAT. ED, YOUR SVC MGR, HAS ALWAYS BEEN VERY PROFESSIONAL AND A JOY TO WORK WITH. I RECOMMEND WILLIAMS TO EVERYONE IN BOTH YOUR SALES AND SERVICE DEPARTMENTS VERY HIGHLY.

Pleasent service experience

My vehicle was taken in almost immediatly and the wife and I were made comfortable in the waiting room. Everyone was friendly and courteous to us. The work was done in a very reasonable amount of time and we were on our way with in a short time after paying our bill.

Friendly people, good service, nice facilities

The people were very friendly and helpful. They always tell you what they are going to do before they do it and usually with a quote.

dealer service - top quality & good value

pleasant, courteous and knowledgeable staff gave me the confidence that my car would be serviced to provide safety and comfort as well as help provide the long lasting reputation of top residual value of Hondas.

Good experience

the service ladies were very kind and helpful, the young man also did a nice job on the recall work!

Great Service

The front desk guy Ed is so nice! Very easy to des with every single time I'm there and I'm sure days of his job aren't always easy but every time I'm there he's beyond friendly and honest.

Efficient service

The service is efficient. My vehicle was taken in as scheduled.I can wait for it, therefore I don't need to arrange for a ride.

Low pressure great sales experience

The sales agent, Bill Ohara, was a genuinely likable guy. He answered questions and did not apply a lot of pressure. The process of purchasing the vehicle was simple. Bill pretty much took care of everything.

Great service

I was especially pleased because Ed (Service) listened to me, called me when they weren't finding the problem, discussed it with me, and then they were successful in finding the problem.

Oil change service

Mr. Ed Ropp understands customer service and is always both friendly and professional.Having him at the front service desk makes a huge difference as he has always been trustworthy.

Great Service!

Graham Gray and Ed Sophia met all my purchasing needs, got me in a vehicle with the options I needed, and were able to get me into a monthly payment I am comfortable with.

Fantastic staff

Ed did an excellent job with making sure I was always notified about what was going on. He's very friendly and personable and I always trust he'll give me good advice. Annie is also very nice and helpful to work with as well.

Great Sales People, no pressure

I truly appreciated the relaxed discussions with the Salesman. No pressure, no "you'd better buy this today or you'll be sorry". No, "if you don't buy this today, somebody else will". I actually had that said to me at another dealer. I left there disgusted and went to Williams. Great place, great people. Thank you.

Friendly, professional service

The friendly and professional service. I was allowed to use a courtesy car to run errands, while waiting the 1.5 hrs it was going to take to replace my airbags.

great service

I didn't have an appointment, but needed to travel and my check engine light had come on. I left my car all day so it might be looked at. I appreciated that special attention.

Best prices in area! Outstanding customer service!

Very friendly, very professional, best prices! I traveled almost two hours to Williams and I have a Honda dealer where I live. Williams is much better to work with.

Great and quality service

All of the personnel were very helpful and made me feel that they will do their best for my vehicle. All are friendly and upbeat and attend to customer concerns and needs.They communicate about what is happening with my car and explain what if anything further is needed.

EXCELLENT service...

EVERYONE is courteous and friendly. They make me feel like an important customer and even welcome my dog. They always ask if I'm comfortable during my wait and keep me informed if they are running behind their initial schedule.

Great service, friendly people.

Took my CRV in for service even without an appointment, oil was down to 20%, and inspection was long overdue and that was taken care of also in a nice friendly manner.

Friendly and helpful staffs and good service

The staff members were very helpful and expert in their field. My agent Bill was extraordinarily helpful and answered all my question. He was also very friendly and very professional. He was customer centered and I am very happy to have him as my agent. If it wasn't him I would be buying a lower version of the car. Also Matt the finance manager was very thorough and explained all the financial aspects as well as about the extended warranty plan, even though I was not initially opting for buying the plan, I was convinced at the end of the talk to buy it.

First Car Inspection

I have just bought my 2011 CRV from my uncle and took it to Williams for its inspection. The gentleman who waited on me was very nice and transferred my information onto my uncle's car. The general atmosphere was very friendly.

Happy at Williams Honda

The people at Williams are friendly and always greet me with a smile... and sometimes they are very busy. They appear to enjoy their jobs.

Great service!!

I felt like it was all about me the minute I walked in the door. Graham Gray was great to work with. Got me the car I wanted and the payment I can afford. Very pleasant experience overall. Would highly recommend Graham and Williams highly! Actually I already have been!!

Great service dept, clean facilities!

Everyone was extremely helpful and was quick and efficient. Comfortable and clean waiting room. Felt I was in good hands. Highly recommend!

Great Service Experience

The service department individuals gave me prompt, and courteous service. They serviced my vehicle in the promised time frame, and without any extra charges or fees. Without trying to upsell the service. I appreciate that being a Honda Customer since I was 19. The staff at Williams Honda has always been kind, and courteous to me. If it is service on my new vehicle, or parts for my older Hondas I can always count on them.

Nice, friendly atmosphere !

We are always in at out in under an hour. Service from the beginning, when we purchased our new Honda 2 years ago has always been this way.

Great all around

The customer service and communication. I was treated with respect and I felt like I was being taking care of...

Wonderful staff

Everyone I spoke with was extremely friendly and laid back, and did everything they could to get me my car in a timely manner.

Great sale

Miki was very helpful and made the transaction extremely easy and smooth. Everyone at Williams Honda was extremely helpful and made buying a new car a joyful experience. Thank you to everyone at Williams Honda.

Excellent Service

First, the service was done fast and on time. Second, the peoe were nice and willing to help the customers.

Best place to buy a Honda

The best place to buy a Honda. Dave Raymond is a walking automotive encyclopedia and not the traditional "pushy" car salesperson.

Great Sales experience, knowlegable people

Goerge Thompson, our sales rep. was very professional in his presentation of the product, NO pressure, NO gimmicks. He is an asset to you, as were all the other folks who helped process our sale. Overall, a very pleasant experience! P.S. many Thanks for the pic's. Gordon & Linda Thomas

first class experience

Professionalism, coupled with courtesy and friendliness. This dealership has been our "go to" dealership for five cars. You can always count on Williams Honda for a first class experience.

Great service and sales

One of the reasons I bought a car from Williams Honda is the excellent service department'awesome saleman, Dave Raymond and all the people that work there are AWESOME!

Excellent dealership to work with and visit.

Salesman, Mr. Gray, was very helpful and really cared about me getting exactly what we discussed when I first met him. Excellent job. I had my new car purchased in about one hour.

Great sales group

No high pressure sales pitch and the salesman, Dave was very knowledgeable about the car. They are also very willing to take care of any concerns you have. I would recommend this dealership to everyone.

Excellent and patient service

Being able to ask questions via email without a lot of pressure being exerted. I also appreciated the patience Miki showed as I took almost two weeks before making a decision. I felt I was given adequate "space" while I made up my mind.

Great service!!

The service representative, Ed is always very pleasant and helpful. He answers all questions and explains things in a way that make it easy to understand.

Great dealership, knowledgeable staff

Sales and finance staff took the time to explain different options (purchasing vs leasing) and they were very courteous and knowledgeable about the vehicle.

very customer-oriented; great facility

happy with service dept efficiency: greeting, getting checked in, turn-around time for vehicle ( I was waiting). Also, was greeted by sales person that I worked with when I purchased my vehicle.....nice touch!

Excellant Service

Williams service was very helpful. They loaned me the use of a courtesy car as I had to leave my 2009 Accord over for two nights. The problem was diagnosed and repaired promptly and was returned to me in good working order.

Great service, clean facilities, friendly staff!

Graham Gray was awesome. He made everything extremely easy and have me exactly what I asked for and more! If anyone is looking to buy a Honda he and Williams Honda are the ones to buy from!

Great Purchase Experience

The whole experience was great. Everyone at Williams Honda was very friendly and helpful. My salesperson, George, was fantastic and really spent time to make sure I understood the vehicle and the features that it offered. He went out of his way to make sure I was happy with my purchase.

Prompt service without an appointment

I had a problem that had developed. Had an idea what it was and took immediately to Williams Honda. They told me what they needed to do. Service told me it might be a while because I did not have an appointment. Waiting area is pleasant. Did not take as long as I thought it might. They are friendly towards customer.

Honda 2005 Odyssey

Front desk was friendly but service crew was a little short on the phone.

I had never owned a Honda before and had many questions...

I had never owned a Honda before and had many questions and some reservations about buying one. Once I got to the dealership, I felt very good about the service I received and had all my questions answered. I was treated great and they were very accommodating about the financing. Ken and Mike were extremely helpful in keeping the cost at what I could afford. Overall, I was very pleased and I have been spreading the word about Williams Honda, Thanks, Michele Quagliana

I was very picky about buying a new car since i was going...

I was very picky about buying a new car since i was going to be spending a good chunk of money. I commute to Ithaca 4 days a week so i needed a car with great gas mileage and something that was reliable. I had driven a Honda before, and they last a very long time. I drove about 8 different cars before deciding on a Honda Civic, and I also visited 2 other dealerships while searching for my perfect car. No one really took the time to sit in the car with me to play with all the gadgets like Kenn did, other sales people just wanted me to drive, and weren't about selling the features. I was all about the inside of the car, what features it had, the colors, and if it looked "hot". Kenn really helped me decide on what i felt was the perfect car for me, while being completely patient. Every question I had, Kenn or Ed took the time to answer them. I really have had a great experience buying a new car from them, and also getting it serviced there. Everyone at Williams is very friendly, and cooperative anytime I have needed anything to do with my brand new Honda Civic. Overall I was very happy with my experience and my purchase.

John Evans was very nice. The first visit we explained we...

John Evans was very nice. The first visit we explained we were comparing several vehicles before making a choice and not to call us. We would call him if interested. He did not call as promised. We went back a week later and he was most helpful. We took another test drive, and then sat down with John and compared other vehicles. We decided we would like to purchase the Honda CR-V and told him we needed a certain color(blue) and needed Navigation and a sun roof. John came through for us and found us that vehicle in Pa. He told us it would be there in a few days. He called us when it arrived and we went in and signed all paperwork. He took the time to show me how everything worked. Very helpful. Ed Sophia also was very nice. I think I made a wise decision in choosing Williams Honda!

Kenn was amazing! Went out of his way to find the perfect...

Kenn was amazing! Went out of his way to find the perfect car for me. Brought it down from another location and had it ready for me in a day! It was an awesome experience and kenn was very friendly. Not only will I purchase all future vehicles through kenn at Williams, but I will send and encourage everyone I know to give him a call! Great guy, great dealership, great service!

I was very impressed with the service I received. I was...

I was very impressed with the service I received. I was greeted at the door and after a few questions was told who would help me. Kenn was the person who help me. He didn't make me feel rushed and explan things along the way. I felt that the sales person went out of his way to help me. I just can't say enough how good they were.

An outsanding car buying experience. Dave gave us a...

An outsanding car buying experience. Dave gave us a thorough explanation of the Pilot's features in an easy to understand manner. No pressure to add on items or plans we didn't desire.

We have purchased and serviced Honda vehicles in the past...

We have purchased and serviced Honda vehicles in the past from this dealer and its predecessors. We have always been completely satisfied with the courtesy and customer service we have received from the Sales and Maintenance staffs - in particular Dave Raymond and Ed Ropp. When I decided to pursue purchasing a new vehicle, Dave was not available so John Evans most effectively pitched in for my test drive and made the arrangements for a preliminary deal. Dave finished up the final sale arrangements and coached me through the high tech gadgetry so that I was comfortable with the vehicle before I drove it away. I was very pleased with the entire sale experience and I have no doubt that if I wish to buy another vehicle, I will visit Williams Honda first. Likewise, I will also be using Williams Honda for Maintenance on my new vehicle because I have had such great customer service in the past from Ed Ropp. All in all, this is a customer oriented dealer and they will do their best to keep you coming back for any sales or service needs you may have.

we got a great deal and a fair price on our trade in...

we got a great deal and a fair price on our trade in vehicle.It is very likely that I will return to Williams Honda for my next vehicle purchase.

I searched for the best price along my route from Vermont...

I searched for the best price along my route from Vermont to New Mexico and Williams Honda gave me the best price and amount on my trade in.

This was an early turn in because of over mileage on a...

This was an early turn in because of over mileage on a 36,000 mile lease. Dave Raymond carefully walked us through what was a unique new car lease. We have leased other Honda LX Accords before but this was a new model with many new features. Dave walked us around the car pointing out external changes then got in with us and went through all the new electronic features, encouraging us to try most of them. We then drove the car on the highway to experience the changes first hand. We wanted to keep our monthly payments about the same as our previous lease so he and Ed Sophia worked out the base price so this could be done. They were both very knowledgeable and thorough and always warm and friendly. We would highly recommend both of these men to anyone looking for a new car.

I live 15 minutes from the closest dealer and choose to...

I live 15 minutes from the closest dealer and choose to drive an hour away to buy our Honda's. Dave Raymond is an excellent salesman and takes time to explain everything to you. I is not pushy or phony like so many salesman. He tries to get you in the right vehicle after hearing what your driving requirements are. My last purchase was a CRV for my wife. She was adamant they we buy from Dave even though it is much farther away and the local guy was at the same price. Bob Bullock

not the car advertised

I was very interested in a particular 2012 used car that this dealership had. It had all the features I was looking for. I called the dealership the night before to make sure the car was still there. I took a day off from work, and drove 175 miles to see the car. When I got there, the car was there, but had none of the features that were in the ad. I was terribly dissappointed. And I was mad that I wasted all that time, gas and mileage on my car for nothing. All they said was they were sorry. Never even offered me a gas card or anything for my troubles.

I had an excellent experience at Williams Honda! Being...

I had an excellent experience at Williams Honda! Being on a busy timeline, I had researched vehicles that I was interested in online. Then I made an appointment to look at a CR-V at 3 o'clock on a Friday afternoon with Mike Gray. Mike was very helpful. Once I selected the model and color CR-V that I was interested in, Mike arranged a test drive. I loved the vehicle, bought it that very day and drove it home.

Salesman great but don't finance

Salesman was great, no pressure and very friendly. But I wanted to finance and was told they looked at several banks and would present them to me and we could go with the best option. Turns out I wasn't given any options and I actually could have gotten a better interest rate elsewhere but the sneaks didn't bother to mention that. So if you have to get a car don't finance it through them.

I was extremely happy with my first purchase of a new...

I was extremely happy with my first purchase of a new Civic and my wife liked the car enough that we went back this fall to buy a second one for her. It was a simple plan, pick a color, make an offer, trade assessment and sign paperwork. No need for test driving , no selling, nothing that would take any time, a fair deal and we would be done. Unfortunately this time they tried to low ball the trade by at least $1500. I explained that they were way off what I was expecting and it was left at that, no reconsideration or anything. I later spoke with the salesman and explained why I was put off and he offered to have my trade reassessed by another manager, but by that time it was too late and they had lost my trust. Probably lost any repeat business and they still have all of the Civics sitting on their lot that they had when I was there. *UPDATE*I went back to Williams Honda to take a look at the 2013 Civic as I have been extremely happy with my 2012. Brad Lister met me in the parking lot and explained that he would like to work something out as he wanted to make sure the dealership had done all it could to make things right. I took the 2013 Civic for a quick test drive and upon returning to the dealership set down and discussed the situation, both the bad and the good, and he was very clear and transparent as to how he came to his numbers. He also gave me the opportunity to discuss the numbers that I had brought to the table, and was very open that he wanted to do his best to be fair with me. Given the opportunity to get what I considered a fair trade I agreed to meet him in the middle and I went on to buy the 2013 Civic. I really appreciated that, not only did they know that I had been in and had a less than stellar experience, but they were very open to a discussion. I have to give credit to Brad as he personally took the blame for my previous experience (whether it was his fault or not) and went the extra mile to make sure I knew that my business was appreciated. I, also, want to thank Dave Raymond for taking over once I had worked things out with Brad and picking up with the sale as though nothing had happened. These guys really made me feel that the original issue was nothing more than a fluke.In this new light I have to say that I feel Williams was definitely worth the second chance.

We just had another great experience at Williams Honda ....

We just had another great experience at Williams Honda . It's why we keep going back , their no hassle , friendly, great price. They are great people deal with when it comes to buying a vehicle or having it serviced. We highly recommend them . Bill and Kathy of Horseheads NY

We travelled over an hour to check out Williams. They...

We travelled over an hour to check out Williams. They were nice and courteous. There were no bully tactics involved. They gave us a good deal on the new car and the trade in right off the bat. They didn't low ball the trade in and quote us sticker price for the new car and then try to make us feel like they were doing us a favor.They had ideas for making service calls easier on us since we live so far away. Found information on accessories for us. if they wre in stock or needed to be ordered.We would buy again from them. They made us feel important.

Average Dealership

I recently purchased a new Civic from Williams Honda and found the overall process to be about average. The salesman was very helpful (but has since left the dealership) and the rest of the staff did their jobs, but it took too long and being on a Saturday it ended up being a little rushed at the end. Business manager was adamant that he was going to sell some add-ons to me that I didn't need (insurance or extended warranty etc), wouldn't take no for an answer until I started to be rude. I've reached 1 service since them (according to the Civic's computer) and took it for the oil change. They try to upsell you that you should be coming in at least every 5000 miles even though it uses synthetic oil and Honda's manual tells you to go by the 'Maintenance Minder' computer. Really getting tired of sell, sell, sell. The dealership needs to maintain the vehicle not upsell on everything. Not sure I'll be going back based on the push to sell.

I purchased a new car from Dave Raymond at Williams. He...

I purchased a new car from Dave Raymond at Williams. He was extremely helpful, friendly, and everything went very fast. He even spent over 30 minutes going over everything in the new car with me. It was a great experience!

Enjoyed the whole process. I found the car on...

Enjoyed the whole process. I found the car on www.cargurus.com. I sent an email, never expecting a reply since nobody ever replied to any email. Low and behold, Owen answered me. We had a good conversation and follow up communication. Owen let me take the car home for an overnight test drive. He fixed the issues I found. Owen is a smart, friendly, and knowledgeable guy. He will fight for your price. He did for me and got it. I am happy with my purchase and the follow up. Good job to Williams Honda. I was working with several dealerships but Williams was head and shoulders above them all.The nicest thing about my experience is that Williams did not hound me, pester me, or push me. I expected it because it was close to the end of the month and quarter and everyone wants to sell cars. Not Williams.I hope to do lots more business with these folks. You should too.

Dave Raymond was so helpful three years ago when he...

Dave Raymond was so helpful three years ago when he leased me a Honda from another dealership that I drove to his new location to replace the first car with a new one. He is very professional, friendly, trustworthy, and thorough and made both my son and me feel very welcomed. He got me a good deal and followed through on all the arrangements he initially said were possible. He is a fine person and I'd recommend him highly to others looking for a new vehicle.

Williams Honda has a very professional team and actually...

Williams Honda has a very professional team and actually made my vehicle purchase a pleasure. Owen was an expert regarding all of the new CRV features. Brad and Mike were professional and courteous. If you are looking for a new or used vehicle, go to Williams Honda and ask for Owen Newkirk. You will not be disappointed.

Extremely knowledgable about their Honda vehicles. They...

Extremely knowledgable about their Honda vehicles. They were very helpful with everything from the test drive to the final sale. I would not hesitate to buy my next vehicle at Williams Honda. No question goes unanswered. Thanks again

This is the second time we have purchased a new vehichle...

This is the second time we have purchased a new vehichle from Dave Raymond. It had been 6 years since our last purchase and he remembered who we were when we walked into the dealership. We were amazed at the knowledge Dave has about not just Honda vehichles but other vehichle brands as well. Dave was able to compare the Honda Odyssey to the Toyota Sienna with great expertise. We were interested in purchasing a new Odyssey and he spent several hours with us explaining features, showing us how they worked, what model year Honda changed a specific feature and most of the time knew the reason behind why Honda changed a it. He even stayed past closing to ensure we were able to test drive it after spending so much time looking at all the features inside!! Talk about dedication!! We have only owned the new Odyssey for about 24 hours but I can say one thing for sure, Dave sold us an amazing vehichle and I will not hesitate to recommend him to anyone thinking of purchasing a new car. We will be seeing Dave again when it is time for another new Odyssey!!

Everyone we encountered at the dealership went out of...

Everyone we encountered at the dealership went out of their way to be friendly on our visit there. John even stayed late and made sure we had all the information on our potential purchase before we went home to think about it. Once we made our purchase and completed the paperwork (on a Saturday), it was discovered that the wrong forms were used. Our saleman came to our home (which is an hour from the dealership) to make things right on Tuesday evening. We were pleasantly surprised.

Service was friendly, prompt and efficient. The location...

Service was friendly, prompt and efficient. The location of the dealership is very convenient, and the staff is very attentive. It was reassuring to work with the same salesperson (Dennis Sullivan) from which we purchased our previous Honda four years earlier.

This was our second purchase from Williams Honda and our...

This was our second purchase from Williams Honda and our second experience was just as good as our first. Dave Raymond is very knowlegable of Honda's. We were able to agree on the price and they located the vehicle in the color I wanted within days. They gave a fair trade-in our vehicle as well. We had to travel 45 minutes to the dealer, but it was definitely worth the service we received.

We went to Williams Honda in Elmira because we had...

We went to Williams Honda in Elmira because we had previously dealt with Williams Nissan in Sayre and liked the way we were treated there. John Evans at Williams Honda was very helpful and patient while we decided which car was best for us. We purchased a new 2012 Honda Civic and couldn't be happier with the car and quality of service we received there. We would definitly recommend this dealership and sales associate John Evans to all of our friends and family.

When we arrived at the dealership we were greeted with a...

When we arrived at the dealership we were greeted with a courteous and knowledgeable sales person. Dennis answered all of our questions and concerns, while allowing us to make our decision without the typical high sales pressure you receive at most dealerships. I would and will highly recommend Williams Honda to anyone looking for a new vehicle. Great experience!

Unpressured and Unfettered Buying Experience

I shopped around for my new minivan, comparing Toyota, Nissan, and Honda cars. I made several visits to different dealers, including Williams, to learn about the cars and test drive. Williams was my favorite when shopping around, the salesman was knowledgeable about the car, giving me a thorough tour of the features. Sadly to say, neither the Toyota nor the other Honda dealership did the same. The Toyota guy didn't even know how many carseats fit in their car! When it came to negotiating, I was requesting one from a third dealership who boasts the best price. Well, Williams matched their price without even knowing the quote. I researched prices and felt I got a good deal with Williams. They were great to work with through the whole shopping and buying experience . Thanks Williams!

Repair Radio

They replaced a part in the radio to hopefully bring in the AM/FM part of the radio. At the dealership the radio did work with sites from Elmira but the radio stopped working after I had left the dealereship. I called back to dealership when I was almost home and told them I had NO AM/FM and they said they would order a new radio and try to repair the problem that way. I have a new appointment to have the new radio installed and hopefully this will repair the problem because this is a new vehicle just purchased and this will be at least the 4th time I have had this vehicle to the dealership for this problem. Don't know where we will go from here if new radio does not take care of problem.