White Allen European Auto Group

No stress and no pressure experience

I'd been shopping around for a lease and I knew my search was over after working with Jordan. I explained what I was interested in and the price point I needed to stick to and he made the entire process simple and fun. The facilities are in line with the products they offer at the White Allen group. I leased new model year Volkswagen, and had the luxury of browsing the Audi/Porsche lineup further down the showroom while I waited. I had been wanting to made the switch to a German engineered car for some time, and the current models are competitively priced for the options they offer. While I'm happy to be done with the task of finding a new car, I'd have no problem doing it again with Jordan and crew.

GREAT service!

Great service...Angie Basore greeted me by name, Beetle returned at the projected time, and washed to boot. Requested belly pan estimate provided. Outstanding experience!

Superb Service!!!

I live in Columbus, but found an excellent deal at White Allen Auto Group in Dayton. speaking with Jordan over the phone, he agreed to not only send pictures to my phone, but also check for any minor items the website didn't pick up on! Feeling more confident about making the hour and a half drive, the vehicle was washed and ready for us when we arrived, along with warm and friendly greetings from Jordan and the staff. After test driving and going through financing this dealership is well worth the drive and I would recommend to anyone looking to buy a new or used vehicle!!!

Katina at Audi Service

Katina was exceptional. She was timely in returning calls and providing information about what the car needed. She was also patient while we determined how we would proceed. She was friendly and really interested in providing us with the best service possible.

Headlight problem with a 2000 XJ8

Service manager / technician resolved the lighting problem in less than 30 minutes and us out of the dealership in thirty minutes.;

James Schluter

An electronic transfer of funds would have made things much easier, but I initially was told you didn't do that. Almost a necessity in today's world

I would come back

I was traveling from TN to MI in My 2010 VW Jetta. Progressively awful noises from the rear of my car! My hubby studied my route and found this dealership on a Friday afternoon. They took me right away, new rotors and pads done within a few hours and I was off again. Thank you to all the kind people I encountered, Richard, Angie Jo and everyone else!

Like family

They always are very accommodating and ready to please ! They are readily available for any questions I might have and !very thorough job and I am always well informed when I leave ! I definitely know when it is time I will be getting another vehicle from this dealership!

Awesome Experience

Very easy transaction. Probably easiest most efficient car deal ever. Very professional and ethical. Have had some bad experiences at dealerships in the past.

Jetta Service

Courtesy and diligent in the service provided. The work was completed in the time that the service had allotted.

Truly unexpected

This dealership has been great since the first time I stepped foot inside. Three years ago I purchased my first Audi from them and time since the service has been flawless. They all go above and beyond to make sure their customers are taken care of, from the customer lounge to a loaner car when requested. I look forward to continue doing business with them!

Linda L. Becker

Great help and concern for the car and the car owner.

Owner

Great service and communication. Quick and timely. Very thorough.

mrs jackson

Good job pleased with service can rely on pleasant psople helping you T zll times

Superior service

Oil change and service. Took great care of me and my precious Beetle!!!!

Audi service

Very efficient and professional. Prompt attention and service.

Repair Survey

They did a good job of letting me know what time I could pick up the car and called to make sure that it was ok to keep it over night to finish the job. They always do a quality job and this is the only place I have my Audi A8 worked on.

Professional as always.

Both Scott and Evan always take the time to explain their work. The level of confidence I have in handing over a $100,000.00 + automobile to their care has to be stellar! It is.

Great Cars at the best prices

I had a great experience buying a car at the dealership but the salesman was the best. Tim Brookhart told care of every detail to make this a car buying pleasure. Thank you White Allen Auto Group.

Service

Friendly service. I get attention quickly. I was called as soon as the car arrived. I could have picked it up the same evening

Customer service was great!

I had a three year check-up on my Beetle yesterday. They did a wonderful job. My service was going to take 2.5 hours, so I opted to have them take me to a nearby mall. The driver was nice and he was safe and courteous both ways. I recommend taking a car in for service at White Allen on Springboro Pike.

Review of Whitw Allen Audi

Excellent experience. I would recommend them with no reservations

Stranded NOT with White Allen!!

Even on a cold rainy day White Allen performs with customer service! I recently purchased a new car at White Allen. I had taken my car back for the regular detailing/cleaning that you get with every new car purchase. White Allen provided me with a rental for the day. While they serviced my new purchase the rental got a flat tire leaving me stranded. Shawn Norman from White Allen drove 45 miles to rescue me in my time of despair. He changed the tire in the pouring down cold wet rain so I had safe way home from work. Shawn was polite, responses, and put my needs first. I asked him how long he had been with White Allen and he answered 23 + years. I hope White Allen appreciates the gem that they have. Myself and family greatly do. Heres to Shawn for providing outstanding customer services in a world that is losing it! Shawn myself and family will be back - see you soon.

purchase leased car

very kind, very helpful, staff and facility very professional

Thank you

White Allen Audi has been extremely helpful and so caring when it comes to my car. I love my Audi. I know I am good hands with White Allen Audi.Thanks for great service.

7th car we have purchased with White Allen!

Stan McKnight continues to live up to our standards with White Allen. Tell him what your looking for and he will deliver. My parents, brother, and I have all bought our last two cars from White Allen. We recently bought a Toyota Camry from White Allen. That's right, I would rather buy a Camry from an Audi dealership than a Toyota dealership with the service White Allen deliverers. In 4 years we will be back to buy our 8th!

Great purchase

We were greeted ptomptly. Our sales person Stan McKnight was very professional and knowledgeable about his inventory. He did not try to sell us something we did not want and he made us feel very comfortable while negotiating. The finance manager as well was very professional and helpful. My overall experience was awesome!

Life saver

Stan was wonderful as he listened to the woes that had me without transportation. With his patience and experience, we found the perfect car for me. I am very pleased. Stan escorted me to finance where I was in and out. It definitely was a stellar experience.

bought my new truck from ernest

Ernie was very responsive and they worked hard to earn my business. I am very happy with my experience.

Stan was very helpful

Very great experience. Entire staff was very helpful and understanding with my first time buying experience! This experience makes me want to return for my next car purchase!

Great Experience!

From my call to state, engine light was on, to getting me a loaner car, to work being completed, everything was excellent., service dept keep me abreast of every step.

Amazing, Mark went out of his way to get me approved!

Originally denied, jumped through hoops to get me into a new car! Mark will still answer texts about questions that I have about the car!

Jetta

I still need an owners manual, they forgot to put it in the car when I purchased it, and have been told that I need to buy one online.

New lease!

I like the dealer I worked with and he was helpful in finding exactly what I wanted!

Satisfied customer!

Stan McKnight provided great sales service and was very patient and understanding in helping me to select and purchase my Audi A4! He was professional and knowledgable through out the entire process and was always available to answer any questions that I had in addition to emailing me vehicles he thought would interest me. I strongly recommend working with Stan and White Allen auto group.

Best Dealership in Dayton area!

Jamie and Frank were awesome to work with! This was the greatest auto buying experience for me and you have a customer for life. Thank You!

Great Service

AC went out called for appointment Called service spoke to Katina and she got me in the next morning had loaner waiting had ac and radio issues resolved by 3:30P. Katrina is a real asset to Service!!

Car buying made enjoyable.

Sales personal were very knowedgable of products and were more than helpful finding the car that fit my needs. No presure and easy to deal with both before and after an agreement was made. Great selection of vehicles to choose from.

Stan McKnight helped us a lot on our new Passat!

Stan McKnight at White-Allen European Auto Group provided great service in helping us to finalize purchase of a beautiful new VW Passat! Outstanding value. Only good news, and no surprises! We appreciate the special effort to get the desired color and flexibility on scheduling delivery. Excellent buying and delivery experience. We are happy customers and would definitely like to work with Stan again on next car purchase!

2013 Audi A5 Convertible

Scottie was GREAT and everyone else that I came in contact with. I was told 30 minutes and they were replacing a grill cover under warranty due to it peeling. He came out right away told me it would not be done in 30 and gave me a loaner car and I was off. EXCELLENT CUSTOMER SERVICE!!!!!

Stan is very helpful.

Stan was low pressure yet very helpful. He made suggestions to help lead our search. We drove a couple of cars but We ended up buying from the white Allen Honda dealership instead.

Stan McKnight is the best!!!

We came 4 hours to purchase our Mercedes from Stan and he was there for us from start to finish.We highly recommend him to anyone purchasing a vehicle from this dealership. He will make sure you are looked after from start to finish . It was a pleasure doing business with Stan.Joe & Lynn Bartol

Rattle

The service technician found and eliminated a minor rattle. I didn't expect it to be fixed. They did warn me that it may take a little longer than the standard service time.

New VW purchase

I have been visiting White-Allen for a number of weeks. I am an owner of a 2010 Jetta TDI and plan to let VW buy it back. However, while waiting Jamie and Nick located a 2017 Jetta. It is the color we wanted and with the drive train we wanted as we could not buy a new diesel.The purchase was very easy and both Nick and Jamie treated me very professionally.Now I am waiting for VW to complete the buy back of the 2010 Jetta TDI.jetta with the drive train, as well the exterior and interior colors I wanted. Very professional treatment by the two men.

One year check up on 10 year old VW Beetle

They were punctual; offer free shuttle service or loaner car. Well worth paying a little more. They also do an exterior wash. Katina Zan is really nice and helpful. Also, the man who received my car(did not get his name) was friendly and kind. They work hard and aim to please

Service

Needed a battery & service handled it quickly. Service department is always so kind & helpful. I do all my yearly servicing at White Allen & appreciate how easy they make the process

New VW purchase!

This is my 2nd vehicle purchased from White-Allen. Great experiences each time. Sales and support staff always make you feel welcome and a value to them. Very happy with the ease of my purchase and work that the staff went through to get me just want I wanted.

Tim Brookhart is the best! New Boxster

Pleasurable experience ! Tim Brookhart is the best. He delivered car at a restaurant where my wife and I were dining. I was able to totally surprise my wife with her new Boxster as we left complete with big red bow on it! Thanks Tim,Jim, Liberty Twp.

Another XJ

I worked with Tim Brookhart again -- this is my 3rd Jag, and my experience could not have been more positive. Even though it was the end of the month and sales were quite brisk, Tim did everything possible for me, communicated with me on his own time and most importantly, did everything I needed. Anthony Gardner then spent time to help me become familiar and comfortable with the electronics of the car and "got me rolling." All went well....again, and could not have been better. Unless the car would have been free.

Great experience and happy customer

Great dealer for purchase of a new VW! Outstanding value. No surprises! Appreciate the flexibility on timing of delivery and special effort to get the desired color. Excellent buying and delivery experience. I'm a happy customer.

Fantastic sales experience

Jamie and Ernie went above and beyond to get me into my new 16 Passat. The car is awesome and the whole experience was painless and easy going, everyone did an amazing job!

Buying a Range Rover? Ask for Anthony!

A little nervous buying my first Range Rover so I appreciated Anthony's patience and kindness, when trying to decide which one to buy :) He and Patrick (finance manager) made the purchase very easy - with no last minute 'surprises.' My buying experience was so pleasant that I have already recommended White-Allen to a friend who is also in the market for a new car!

Great Sakes AND Service Exoeriences

I've purchased multiple VWs from W-A over the years, and have always taken them back to W-A for service. I've never had a bad experience.

Better than most dealership service

Since I rather stand in front of a firing squad then go to a dealership for service I must recommend the Volkswagen service at White- Allen on Springboro Pk. Very very quick appointment was provided, good shuttle service when service representative remembers to call them for pick up . Luckily I was given the number and he picked me up as quickly as possible to pick up my car . The shuttle driver was very courteous and professional will drive with him again . Angie the service representative is quite congenial which creates a trust in price and work. Thanks Angie for your help.

VW service

Fantastic service department. I will always bring my car here for VW service.

Outstanding Service

Did not buy our 2012 Audi s4 here, but have had all the service done here. I have always been treated with utmost respect and courtesy. I have been very appreciative of the fact that they have helped me out a few times when I have been in the area and the "Low Air" message has come on and they put air in the tires for me. It's the little things that can mean a lot sometimes.

new jetta from ernest

Ernie did a great job. Made it easy to lease a new car.

Purchaser

Great buying experience. All those I came into contact with were friendly, helpful, and great to deal with.

buying a new car

Second time we purchased a car from Ernest. Always taken care of us with great deals.

New remote and programming of same

I received excellent help from everyone who was involved in my problem (remote triggering car alarm for no apparent reason). The parts folks were very thorough and were the ones who diagnosed the faulty remote (battery no longer properly attached within the casing). Since my other remote was dead, I ordered a new one, which they promptly obtained. Service dept was great - I got right in the day the part arrived. The VW service scheduler was super patient with me, even when I spilled my Starbucks all over her desk, which I am very sorry about. Thanks so much, all!

Land Rover Purchase

Great car buying experience. Fair price and considerate, helpful service from Jaguar/Land Rover manager, Brad Ferguson.

great! Ashley was great to work with.

LOved the experience. It was great to work with Ashley

love my VW

From the moment I walked through the front door I was greeted and treated with respect.I thought I could only afford a used car and to my surprise I left with a new Jetta.It is my 4th VW and I'm sorry that I bought A a Saab in between.So happy to be back to VW.

Rory MacGregor & Tim Brookhart helped me order a new Macan.

Rory & Tim made the entire purchase experience enjoyable and simple. Both were very knowledgeable and went out of their way to make us feel like a VIP.

Service department was very responsive

Audi service scheduled an appointment that worked with my schedule, they made the drop-off process very easy and pick-up was efficient too. Scotty explained the process for repairs in plain English and was interested in my satisfaction.

No job too small!

I called VW service to replace a front headlight that had burned out on my CC Sport. They told me to come on in right away and they would take care of the replacement. I was in and out in no time. Really appreciated the attention and immediate service.

Window repair

The staff was excellent. The price was more than I was hoping to pay. Everything was completed in a timely manner. I cannot recall the name of the drivers or the cashier but they were professional and pleasant as well.

Great car buying experince

I want to give a big Thank You to Tom Yearms for being so helpful while I was shopping for just the right car. What is usually a stressful experience for me was completely opposite this time around. You went above and beyond for me and I really do appreciate everything! I will see you next time when I plan on purchasing another vehicle. Kristina Curtis

Great buying experience

Great experience! My salesman Craig was very patient and informational. Great car and a great deal. Thanks Craig, Jeremy and Jamie. I would recommend the dealership for sales and service. I had my Passat serviced there and purchased a new 2015.

Horrible Service

If I could give 0 stars, I would! If you do not care about your car, then take it here!! My car was towed in after hours when the car was over heating. When filling out the paperwork to explain what was going on, we specifically asked that somebody call us with their findings. The following day I called 3 times between trying to get a loaner & getting no returned calls like promised, never once during this time did anyone tell me what was going on with my car & nobody else called to talk about it. Upon going to pick up my loaner car I was told my car was ready! What?! Nobody called me! I was told my standard service was done..um, did you take care of the real problem however? Asked to speak with the service manager, whom assured me there was nothing wrong with my car. I am sorry, however cars do not just overheat for the heck of it! Told me there was nothing he could do & sent me on my way. Needless to say, I was unhappy with this, but not much I could do. I got less than a mile away, where my car overheated worse than when it was towed in! I called & told them I would be coming back right away. When I got back I was told by the service manager 'good thing this happened when you were close!' He was condescending & rude. I left my car there that evening, as it was the end of business day, however after doing more research on the service department there, I had a tow truck come & tow my car the next morning to Audi Connection. Having my car towed was the best thing I could have done. Within no time of getting my car, they had diagnosed it (which was exactly what we had been telling White Allen we thought was wrong), had the parts ordered & it was back, as good as new in 24 hours! White Allen was a HORRIBLE experience! I cannot recommend it to anyone, for any reason...well, at least if you want knowledgeable people that will take care of your car!

Horrible Service

If I could give 0 stars, I would! If you do not care about your car, then take it here!! My car was towed in after hours when the car was over heating. When filling out the paperwork to explain what was going on, we specifically asked that somebody call us with their findings. The following day I called 3 times between trying to get a loaner & getting no returned calls like promised, never once during this time did anyone tell me what was going on with my car & nobody else called to talk about it. Upon going to pick up my loaner car I was told my car was ready! What?! Nobody called me! I was told my standard service was done..um, did you take care of the real problem however? Asked to speak with the service manager, whom assured me there was nothing wrong with my car. I am sorry, however cars do not just overheat for the heck of it! Told me there was nothing he could do & sent me on my way. Needless to say, I was unhappy with this, but not much I could do. I got less than a mile away, where my car overheated worse than when it was towed in! I called & told them I would be coming back right away.When I got back I was told by the service manager 'good thing this happened when you were close!' He was condescending & rude.I left my car there that evening, as it was the end of business day, however after doing more research on the service department there, I had a tow truck come & tow my car the next morning to Audi Connection. Having my car towed was the best thing I could have done. Within no time of getting my car, they had diagnosed it (which was exactly what we had been telling White Allen we thought was wrong), had the parts ordered & it was back, as good as new in 24 hours!White Allen was a HORRIBLE experience! I cannot recommend it to anyone, for any reason...well, at least if you want knowledgeable people that will take care of your car!

I no longer hate buying cars due to White Allen

As I mentioned in the headline. I hate buying cars! I had no interest in buying a car except I had to my because my Land Rover finally quit on me. I had been to dozens of dealerships and dealt with high pressure sales, cheesy tactics (well how much do you want your payment to be......), junk cars (that looked great online). Then I drove past White Allen European Auto Group. I was on my way home and only had a few minutes. I stopped in because I saw a car that caught my eye. I was greeted by Tom (one of their salesmen). I told him I only had 5 minutes. He showed me the car and l said I was looking and I was going to stop back on Monday. On Monday I took a look at some of their other cars. All top quality from a little Ford Focus RS up to some beautiful Porsches. Tom and I went for a test drive. I said I wanted to make an offer. We chatted for a few about the vehicle and the deal was done. Very professional and business like. Then the dreaded Finance manager was called in........ I was waiting for that to happen........ Just kidding. He greeted me. I told him I was going to go through my bank. He asked the rate and if he could arrange financing. Within a few minutes he came back with almost 1.5 points lower on an already below average rate. We did the paperwork. There were no hidden tactics or additional costs and I was out the door. While the paperwork was being done the car was cleaned (it was already spotless) and detailed and I drove off with a great feeling about something I absolutely hate doing (buying cars). In summary, Great cars, Great people, Very helpful, Nice facilities, Good price (I say Good because we always want it for less money but in reality I should say Great because we came to a fair price for both White Allen and I on a beautiful car). Highly recommended and I will buy my next car from them..... Hopefully one of those nice Porsches!

Above and beyond service!

White Allen VW staff were wonderful to work with. I originally started my business with Kara but greeted in the parking lot by Jamie Hanlon - that was excellent customer service. Made me feel at home and very much welcomed! Thomas Yearms handled the paperwork with ease. From start to finish, it was pain free, exciting and driving away in my new car left me feeling great! The procedure was not at all a hassle - heck, I'd buy a car from them in the future should I need one :)

bad business

I have been a customer of White Allen over 10 years now. I have owned several VW's and Audi's both. I have known many people who have been employed by White Allen over the years. I bought a new GLI from them in December of 2013, a 2014 model. I have had nothing but problems from this car from literally the 2nd week of having the car. This would be the 4th car I have purchased from White Allen alone. Over the years I have seen some degradation in quality of service, but now it seems much more prevalent. I literally would not recommend this dealer to anyone. My car is not even a year and half old, and they are now refusing to touch my car. I was told to take my car elsewhere. I still have people I know who work within this organization who have revealed to me some of the outright absurd things that have recently been happening at this dealership. I have attempted to sort through things, keeping my cool. Though I have to say, that I am thoroughly disappointed with the level of service ...

First class experience all the way around.

Purchased a new Audi from Tom Yearms at the dealership and I could not be happier with the car or the professionalism of the dealership.

Great Service!

My husband and I just purchased a VW Beetle at this dealership and had a wonderful experience. Thomas Yearms was such a great help to us in every aspect of the purchase and was so very nice as well! He was knowledgeable about all aspects of the car we were in the market for and answered all of our questions quickly and in terms that were easy to understand. He went through the operation of the car to be sure we understood how everything worked before we drove it home. It was a great car buying experience!

Execellent Sales Staff!!

What a wonderful experience this was from the very beginning! The sales staff made me and my wife feel very comfortable and we did not feel pressured. The gentlemen who was working with us was very knowledgeable about the car we were interested in and answered all of our questions. The sales staff worked effortlessly with the finance and management staff to complete the sale smoothly! I would highly recommend White Allen VW to anyone considering a new or used car from this dealership! What at great team to work with. Also, I want to note that the salesman went out of his way to help us on the day of the sale. He personally came to our house and provided us transportation to the dealership which allowed us to avoid the juggling act of getting our first car back to the house that would have been required because of medical limitations. Wow, what a great thing to do for us!!!! Thanks Tom!!!

Professional and Patient

My wife and I had a very good experience when buying a pre-owned vehicle at White Allen European Auto Group. The sales person we worked with, Thomas Yearms, was very professional and patient throughout the process. He was even exceptionally helpful after the sale. Buying a used car can be stressful and confusing. Tom made us feel comfortable and at ease with our decision to buy a pre-owned Beetle for our teenage daughter. The entire team of people we interacted with at White Allen European Group were great to work with. We were impressed with the car dealership and with their professional process of buying a car.

Awesome dealership!

This was by far the easiest car deal that I've ever made and I have purchased or leased a LOT of cars over the years. I walked in, met Tom Yearms, stated that I wanted a particularly equipped Tiguan in a certain color, stated my budget terms and poof. Tom Yearms and Jamie Hanlon made it happen with none of the usual car dealership back and forth or silly games. The deal was struck in ten minutes or less and I actually got a better deal than I expected! Jamie then went out of his way to locate and obtain exactly what I wanted. Finalizing the paperwork and the delivery of the vehicle was just as easy. I can't say enough good things about how pleased I am with the product I purchased and the whole transaction from start to finish. Many thanks to the whole White Allen team!

Excellent purchasing experience with Tom Yearms

I inquired about a brand new model shortly after the pricing and delivery ETA was released to dealers. I quickly picked out a combination of colors and options I wanted and the team went to work to obtain an allocation swap for me. While the delivery date they mentioned was optimistic, it was only off by a week or so, and in the end ran through hoops to make good on the promise. The dealership is always clean and the sales associates are respectfully enthusiastic about your needs as a customer. I am not your typical buyer (as I do countless hours of research on the technology, background and history of the cars I purchase) and they were more than accommodating to my somewhat compulsive tendencies. I requested the car not be detailed (only washed) and the front plate mount not installed and much to my surprise, both requests were honored! In the end, I bought the first VW Golf SportWagen from White Allen at an unbeatable price and with an interest rate that couldn't be beat. If my family buys another VW while stationed in the Dayton area, you better believe we're coming back! Thanks guys!

Never again

I purchased an A4 CPO. I was sold on a premium experience. The experience has included new pistons for an engine that was consuming 6/10 of a quart of oil every 1000 miles, a $ 425 service that needed to be completed 3000 miles after purchasing the car, and a underwhelming response from management. Although Audi replaced the pistons at no cost to me, it came at a cost of 10% efficiency in fuel mileage and the car sounding and behaving much different then when I purchased it. I of course was unhappy and expressed my disappointment with the dealer. I was told by the manager that he understood why I would be dissatisfied; however, he was not at all interested in offering a solution at any cost to them. I requested that they purchase my car back and I would buy another CPO car, hoping to buy something I could have more faith in, I was told my car was worth $ 8000 less than I paid and they weren't willing to take the loss. As far as premium goes, Audi is a joke. As far as the dealership standing behind their products, forget it! Never again will I do business with Audi or a White Allen dealership!

Craig at White Allen

Kara quoted me a great price via the internet on a 2015 Passat TDI. I went in to drive it and was greeted by Craig. He took me for a ride and then we made a deal. Very low stress experience. Probably the best vehicle purchase experience I've had.

Never Again.

I purchased an A4 CPO. I was sold on a premium experience. The experience has included new pistons for an engine that was consuming 6/10 of a quart of oil every 1000 miles, a $ 425 service that needed to be completed 3000 miles after purchasing the car, and a underwhelming response from management. Although Audi replaced the pistons at no cost to me, it came at a cost of 10% efficiency in fuel mileage and the car sounding and behaving much different then when I purchased it. I of course was unhappy and expressed my disappointment with the dealer. I was told by the manager that he understood why I would be dissatisfied; however, he was not at all interested in offering a solution at any cost to them. I requested that they purchase my car back and I would buy another CPO car, hoping to buy something I could have more faith in, I was told my car was worth $ 8000 less than I paid and they weren't willing to take the loss. As far as premium goes, Audi is a joke. As far as the dealership standing behind their products, forget it! Never again will I do business with Audi or a White Allen dealership!

ernest

I like the fact when I came into white Allen to perches a new car I've got one thank's to Ernest and the Team and they all treated me with Respect and Love and showed me that I can do it without my Ex-Husband and I did and I got my own new car....

ernest

this is the 2 car i have bought from ernest he is great

ernest

very happy with the car and ernest was great will come back and get a car from him when we need another one

Ernest

Very friendly and knowledgeable. Was a able to answer all questions and get the information requested.

Great experience!!!

This was absolutely the best car buying experience my wife and I have ever had in the 20+ years of purchasing cars. We went in and bought a 2014 VW off of Frank Masinople. Frank was new but Mike Martin the Used car manager answered all of our questions and was really easy to talk to. He made us feel at home. We even had a enjoyable experience in the office doing our loan paperwork. The Only complaint I have was the popcorn was a not good, but hey we will take that. Great job!

Tom Yearms

Tom was very helpful and professional. I enjoyed the experience of purchasing my 2014 Jetta GLI. I will return to White-Allen and Tom when it is time to buy my next vehicle.

Tom Yearms

I bought a 2012 Passat. Overall, the experience was good, but the popcorn in the lobby was over done. :( I think that buying a car is an overwhelming experience, but for my first time I feel that it went better than I expected. -CP

Would not recommend this dealership!

Went to buy a car on a Saturday and had the Salesman write up a deal we left and he was suppose to get back with us and we never heard from him so my husband called and asked to talk to him they said he was with a customer and he never returned our call. We ended up going to Beechmont Audi in Cincinnati and drove home with a new Q7 Audi! Beechmont Audi was great to deal with and gave us a better deal.

Wonderful!

Never have I experienced such a smooth process in purchasing a car. Kara and Earnest made my buying experience stress less and simple. As a team they went the extra mile and got me my dream car with quickness! This deal was done literally within 24 hours. The car of my dreams was not in stock locally, but the team made it happen and had me in my car within 24 hours! Yes, this deal was done literally within 24 hours.

Great eperience

Purchased a new VW from White Allen and it was a great experience. My salesman Mike was very knowledgeable about the car but didn't hit us with any high pressure tactics. This is how buying a car should be! I love the fact that they let me go on an test drive by myself so I can actually test the car without someone breathing down my neck. The staff worked to give me a great deal and good finance rate as well. If you're looking to buy a car without high pressure tactics than you need to visit White Allen VW and ask for Mike Bartoe!

Good Buying Experience

Purchased a used Passat. Excellent non-pressure buying experience and very pleased with the agreed upon price.

worst dealership in dayton i gv my audi A4 for oil...

worst dealership in dayton i gv my audi A4 for oil leakage repair and after 21 days got the car back and still oil leaks i just parked the car and saw oil leak whereas these lousy people with best technology and certified technicians could not see the oil leak they are clueless i will not suggest this dealership for even oil change these guys just suck money and are no good i should gv them zero stars. there are bunch of idiots in dis dealership who hv no clue what they are doing this dealership should be closed they suck

Pathetic for high-end autos

Dealer left transport blocks in suspension picking up new vehicle. Dealer can't return phone calls. Difficult to locate people when you're there. Mechanics aren't very experienced - got more information from on-line forums than their service dept. Hard to find someone who can explain features, especially the Nav systems. Overall, they make it difficult to do business and hard to have any confidence in their abilities.

NEVER AGAIN

I usually don't write reviews, but in this case, it needs to be done. Be warned, go elsewhere to buy a car. These people do not stand behind the vehicles they sell. We had to eat thousands of dollars to get rid the car we bought there that turned out to be a lemon, and they offered no assistance at all.

At first all seemed great. My salesman, Roger Hoffman,...

At first all seemed great. My salesman, Roger Hoffman, was extraordinarily professional and low pressure. The pricing was fair and I was ecstatic about my first VW experience. I was absolutely thrilled with my new 2013 VW Beetle Turbo Convertible, for 5 days.... until the check engine light came on... It was Saturday night and I already had an appointment for that Monday to have my XZilon treatment applied. I informed Nicole in VW Service about the check engine light and she said she'd check it out before doing the Xzilon treatment. She called to tell me that it was "just a loose connection" and they fixed it and that it must have "come loose during shipping" and that they took it on a 25 mile test drive to make sure the new connection held? I told her that sounded ok and they proceeded with the Xzilon treatment. She called me later that afternoon to tell me that they took it on another test drive to be sure about the check engine light and it came back on. They checked it out again and determined that the Intake Manifold was bad and needed to be replaced. I told her that I was not happy with that to which she replied "I hate to be the bearer of bad news, but that is what warranties are for!".... I was in disbelief. I told her I needed to talk to someone about getting a new vehicle as I had only had this for 5 days and driven it for less that 200 miles. She asked who I'd like to talk to and I asked for Roger. I explained that I was not happy with what was happening and that I wanted the vehicle replaced. He said he would see what he could do. That was yesterday. As of 1pm today I had not heard anything from White Allen and decided to drive there to see the GM. The GM, Jeremy, was at lunch and I saw Roger in the Showroom. I asked him what he had heard and he said, "I heard they are fixing it" to which I replied, "that's a good idea if you are going to resell it" and left... No one from White Allen had called me to address the situation and I'm assuming they are just going to try and force the repaired vehicle back on me. I have put in a call to VW North America and started a case. The Regional Conflict Resolution Manager is supposed to be in touch with me by the end of business tomorrow. I will update this review once the issue is resolved. At this point I am in hopes that, although handled poorly thus far, White Allen European Auto Group will handle this the right way.

fantastic experience

I found the make and model car I wanted and at the price I wanted (through cars.com) at White Allen European group. I found a similar one as well at another place. The other car was cheaper, but that car, and the dealer selling it, did not leave me with a good feeling at all. We decided to go with the more expensive one as it just felt better. I trust their word that the mechanics went over it and inspected it carefully. The initial point of contact was with Kara, and she was very responsive. The sales guy, Ernest, was fantastic as well. When we signed papers with the manager, he was also great about getting us at the payment point we need. The free drinks and popcorn as well as a very comfortable patron seating area was a nice bonus. I would definitely use them again. They sell pretty high end vehicles, so to keep people happy at those price points, they have to be good, but at the same time, we were treated just as nicely, even though we were buying a used car that was not one of their brands. I think that says a lot about this dealership.

Great experience buying our Q5. Ashley had it shipped...

Great experience buying our Q5. Ashley had it shipped from out of state for us.The only bad thing I would say is that there was a software glitch with the transmission and the service bulletin had not been posted so it took a while for them to correct it (~10k). Not the dealers fault per say but still a pain...

Great People

I was recently shopping for a car. My search led me to White Allen. I worked with their internet sales manager for over 2 weeks. Her response time was fantastic, as was her complete transparency. I ended up buying from a dealership that was simply closer to my home, but White Allen will surely be on my list of dealerships to keep tabs on for future car buying needs.