Westbrook Honda

Awesome service !

I brought my son's used 2007 Honda civic with 134000. Miles on the odometer in for service due to what I thought was a bad water pump or idler pully. Turns out it was the pully. The service rep John told me there was a service bulletin on the engine block cracking. Turns out even though we hadn't noticed it had a problem. We were given a free curtisy car (New accord) while they had the Civic. They replaced the engine without question the next day with a brand new one no charge.We are so happy to have made the choice of bringing it to Westbrook Honda ! They are straight up honest curtious professionals. My son bought this car used from another dealer only because at the time they didn't have one in his price range at Westbrook Honda and he needed one now to get to school and work.. I don't know what else to say except my next purchase and my son's next car is coming from these guys. Awesome place awesome people ! Thank you team for making my life less stressful ! 10 Stars !

Clean and updated Facility.

The Service Rep. was very courteous and helpful. The oil change time frame was only 40 minutes.They should wipe the car off to aleve water spots on car and windows.

Car service

Service Tech: Bob was great/super nice and prompt to get back to me about the status needs of my car.

quick service

Quick, no problems, pleasant atmosphere to wait for vehicle. Efficient service advisor, reviewed service and set next appointment. No issues with the service

Great buying experience

The ease of my buying experience. Larry, Henry and the business manager were polite and professional. I have nothing but positive feelings about Westbrook Honda.

Great service, personable salesperson.

Sammy was very helpful in finding the model we needed and describing all the features. He was very factual and very personable.

clean showroom and very professional

No pressure from the sales staff and would send family and friends to westbrook honda without thinking twice about it.

Great sales team

sales team was excellent and business manager was also excellent. no pressure and all moved very quickly. great job!I would highly recommend this dealership to everyone.

Great Service Staff

Usually see Bobby Ericsson for service but always experience a pleasant service staff with top notch repair services. Costs are always at or below quotation and completed promptly.

Good experience

My car was ready in 45 minutes. Last time I went in for an oil change it took 2 hours, so this was much better. I did make an appointment this time which I will continue to do.

Great service, staff and facilities. Fantastic

TThe professorial and very courteous service I received is a valuable asset for your dealership.We have purchased three cars from your shop in the last four years. I have told many people about the pleasure of driving a Honda .

Nice accomidations.

Very professional and courteous. Last two visits were for recalls and were very pleasant. I appreciate good service. Would recommend. :

Acura

Friendly service, clean environment, very organized and ease of making appointment, knowledgeable service technicians. Also service hours very convenient.. Quality work done on the vehicle.

Friendly, professional people.

My experience was very good. Your rep, Glen Oconner, was just wonderful to me, friendly, helpful, professional. I would recommend your place to anyone.

Great service and the snack table was a nice touch

Quality of service is great and the staff is of superior quality.Ease of making an appointment on short notice is always nice.

Expect excellence

The service is consistent, reliable, and fairly priced. The service representatives are up front about repairs and never suggest more repairs or maintenance than the cars need. The accommodations in the waiting area are nice.

Great service department

service advisers were very attentive and prompt. They make every effort to understand the problems you are having with your car and offer sensible solutions.

Not your stereotypical "used car experience"

Our salesman, Tye, was attentive and knowledgeable. Although he'd only been on the floor for a week prior to our visiting, he knew where to find answers. He followed up on everything that we asked. The sales manager, Pat, worked with us to make this deal happen. We are very pleased with the level of professionalism and commitment that they showed, right down to the business manager.

will use service again

Got in and out quickly. If I have to waste my time to compose a 20 word review, I will never respond to a survey requesr again

personaity

The service department representative was thorough, knowledgeable, and not pushy to do suggested repairs. Service was prompt and as promised.

Great service

Sean Bowen is a credit to your agency.Heis honest and sincere .I would recommend him to any friends of mine who indicate purchasing a vehicle from your dealership.He has a great personality and practicises the lost art of courtesy to his fellow man.

SALES

My salesman Sean Bowen went above and beyond to get me the car i was looking for. I told him what i wanted and he located the car that day. This is the 2nd car i bought from him and will tell everyone i know. Also the whole sales management team was awsome. If you are looking for a no nonsense salesman Sean is the guy.

scheduled maintainence

This Honda dealer provides fast service. Service professional are Not pushy, nor do they play the scare tactics. Courteous and professional. Service done as promised. Free coffee, water. WiFI

great service

everything is good i have no appoiment but stil they take me in help fixed my problem service advisor jason hastey is great guy help me lot

Service on vehicle

Service technicians did a terrific job communicating while I was at Honda. One criticism is that when I was making the appointment, not enough communication with reference to what type of service I would ultimately need for my vehicle.

Great experience

The friendly staff treated me as their best customer. Troy, my salesman, was the utmost professional and I felt as if I was a personal friend being sold a car. The lease process was pleasant as well.

OIL change

Friendly, efficient, provided transportation services. Management needs to clarify and ensure uniform answers from service managers on frequency of synthetic oil changes.

Good customer service

Customer service reps take the time to focus on your problems.Always a loaner car available which is such a relief when your car has to stay overnight.

Service appt for air bag recall

Appointment was for air bag recall fix. Prompt service, and Bobby was a very pleasant service rep. 3 more words.

Great service they're keeping an eye on my car

Quick and couterous service . The staff washed my car. The price of the oil change is very good and I feel the staff always notice what needs to be done to keep my car in tiptop shape

WONDERFUL WESTBROOK HONDA DEALERSHIP

I just loved the entire visit at the Westbrook Honda dealership.The "ambience" of the facility,the very helpful and friendly staff members,the availability to procure various snacks,coffee and water was totally wonderful!The piece de resistance:my honda accord was treated with "kid gloves." After the air bag replacements, my car was given the V.I.P.treatment of it's life!The 2004 car was returned to me looking like a spanking new model having had the bath of it's lifetime!I just want to express to all of you at the Westbrook Honda dealership........my utmost appreciation and gratitude for a fabulous experience at your dealership.......if my honda accord could purr with satisfaction,you would hear it do so from Niantic to the "bowels" of Africa!I WAS TRULY VERY IMPRESSED!

Great service

Very courteous staff, met me when I drove into building. Greeted me at the door, prompt check-in. Service took a little bit longer but they gave me a courtesy ride to the local outlet mall and picked me up when car was ready.

Very clean facility

The staff was very accommodating and courteous to me. Troy and Henry explained all the details of leasing a car versus buying one outright.

Clean facility, professional, fast moving

New loner car given while waiting for repairs on a recall.Decent seating area with a large TV although I couldn't hear it.

Another Great Experience

Once again I had a great experience. Even thought it was just for an oil change & tire rotation, everyone was professional. The results of the all points inspection were gone over with me.

A Great Car Buying Experience

Henry took the time to learn about us and what we were looking for in a car. He worked hard to find a car that fit into our budget and he and Mike got us the financing to make this possible. We didn't feel like there was any pressure and he and Mike and Mike all made us feel welcome. They listened to us and made us feel that they really care.

great service

I was traveling out of town and had car trouble and you handled it right away. Courteous and polite staff.

Great service, nice people

My service representative, Bob, is always helpful and accommodating. I always enjoy getting me car back with it having been freshly washed.

AWESOME SERVICE

I purchased my Honda Crv in February. I met Sam He was very nice and helpful. He explained everything which was very nice. He is avery nice man. I WENT FOR THE FIRST OIL CHANGE every thing went very well. I AM VERY PLEASED WITH THE SERVICE.

Friendly and quick

Staff are very friendly and the service was QUICK! The work was done while I waited and I hardly had time to enjoy my book!

Great service

Salesperson (Sammy) great! Purchased a vehicle from him 6 years ago and returned this year! Will be back to see him in the future as well!

Courteous Service

Westbrook Dealership is courteous, kind, efficient, mechanical knowledge helps explain defects and a clean facility. Pleasure bringing my car to this location.

Customer Service

Everyone was kind and courteous from beginning to end. Troy was fantastic to work with. We tell our friends how fantastic the dealership is.

Professional and helpful staff

Troy McNulty - professional but extremely friendly and helpful.Really worked hard to make our "deal" work - left no stone unturned.

Awesome experience!

Kind, friendly, and attentive staff. And I really, really feel like I got a GREAT Deal on the car I wanted.My salesman Henry was very knowledgeable and courteous.Dave the Finance guy was super friendly and explained everything so I could actually understand all of the documents.Steve the General manager was very professional and runs a fine dealership.I will definitely do business with them again.

good experience

no high pressure sales....returned my calls. They found the car I wanted and had it ready in a timely manner.

Great service

Glenn does an excellent job of taking care of my car. I am in florida most of the year look forward to his service.

Very Pleased!

I liked my service agent. He was very professional and made me feel like my lame power window fix/ oil change/ air bag recall work was important. He realized that I while I purchased my car at Westbrook Honda but now lived in Florida and understood that I was on the road traveling through on my way back home that my time in CT was important ( family visits, etc,,) and offered me a loaner car.very nice!

great service

Prompt service by most of the technical workers plus excellent service by the personnel worker. Service has improved immensely over the past 16 years.

Great service!

I want to point out first that Troy was very helpful, from beginning to end. I would certainly recommend him and the dealership to any of my friends. Our experience was great we were taken care as soon as we got to the dealership. Troy was able to answer all the questions we had and made us feel comfortable about buying the vehicle.

Excellent Service in Dealership

The "Drive-In" service reception bay is excellent. Much better than parking my car in a busy crowded lot like down the road at the Groton dealership. Appreciated offer for complimentary car wash. Also, was surprised by fact that my oil change was provided as a complimentary service - a nice surprise that I really found to be a surprise and very nice way to welcome me as a customer.

Great service and great staff

Everyone I worked with was friendly, honest, knowledgeable regarding the product and extremely helpful. Third car purchase at Westbrook Honda.

Great Service!

Sammy our salesperson wasn't forceful, was attentive to our needs and expectations and was willing to negotiate price. Vanessa, the business manager, was very real, friendly and knowledgeable. From our brief experience it seems that all the departments are very efficient. We were very pleased with our experience at Westbrook Honda.

Great Service

Glen O'Connor was a fantastic service rep. He took the time to thoroughly review both the proposal and work completed. Service has always been stellar, but this particular service was exemplary.

Good experience

Not only was our salesman knowledgable and courteous but all of his colleagues were cooperative and enthusiastic as well. It was nice to be in a dealership where it was a team environment rather than a competitive one.

Westbrook Honda

Everyone was willing to help & did not leave you "hanging ". If someone was not sure of an answer they went to someone else for clarification/resolution.

Westbrook Honda

I had a great experience. Everyone was professional, efficient and friendly. My car was serviced quickly and they gave me a free loaner which made life easier.

Service with a smile

Bobby is the best: gave me an estimate that was right on target, beautiful loaner car, my car ready at the time promised--thanks to all who worked on my car and made it all well again!

Friendly,organized and on time with services.

friendly,organized and on time with services.I was there for airbags but would definitely go back when I need a new car.

Excellent Service!

Knowledgeable and courteous staff who explained not only the problem but the options available in order to appropriately address and take corrective action.

Excellent service, beyond expectations

I was so impressed with the service and professionalism of John who helped me. They made it convenient by taking me and my baby to the outlets while I waited and it was so quick and efficient. I already raved about the service to my mother in law who also has a honda. Well done!

Great facility with professional staff

Staff friendly and efficient. Facility clean and professional. The process and flow of how the staff handles the public makes for a pleasant experience.

Best Honda Dealer on the CT Shoreline

Everyone was super friendly and my salesman really went out of his way to get me into the car I wanted. Every concern was addressed, and I felt really taken care of not taken advantage of!

Great service

I am always very satisfied with my service department experience at Westbrook Honda. The staff are very helpful and friendly. Keep up the excellent work!!

Great dealership

We like Henry. He's not too pushy and is very helpful answering any questions that we have. This is the 3rd Accord we have leased from Henry.

Outstanding Service

The service advisors are always knowledgeable, efficient, friendly and go out of their way to be helpful. They explain all work done.

Great service

The service mechanic went with me on a road test, I was hearing a noise. He wanted to be sure that, it was the same I was hearing. I was very happy that he took the time and that the problem was fixed right.

Great service overall

Great customer service. The service performed on my vehicle was also excellent! Would definitely recommend to all family and friends.

Westbrook Honda A Customer Focused Dealership

I recently purchased my third vehicle from Westbrook Honda in ten years and I continue to receive outstanding attention to my needs, qulity service and true professionalism. From the sales rep, to the service and sales manager to the General Manager, all are focused to make the buying process easy and the service operation above expectations.

Great service!

I came in for an oil change, and was told there was a factory extended warranty for a new engine. I asked for a new clutch to be placed, because it had 227 k miles and it was open anyway. I was only charged for the clutch parts. Jason did a great job! Thanks. The loaner car is wonderful too!

Gave us plenty of time to make our decision.

Lou the salesman was very informative and honest. He was also patient. Lou went over all the options regarding buying new or used before we made our decision.

great service

always have good reliable people working there...and great coffee! it's 30 miles one way but worth it. I always feel secure driving my car after being there.

I was impressed with the service and speed.

Everyone was polite and courteous and the service was speedy. I was totally satisfied. Jason deserves an "atta boy". (The coffee and donuts weren't bad either).

Great Service!!!

I waited exactly as long as they said it would be - I was frequently informed where the service tech's were in the process - things were sped up by collecting payment as the car was washed. I love it!!! I drive form Norwich every time!

Polite service people, quick appointment & service

John Berkery was polite and was able to get me in much sooner than I thought. Provided a good experience to assist me.

Excellent service

Personalized customer service and friendly staff at this dealership. Really felt like they listened and worked to make sure we where totally satisfied! This is the second lease , will definitely keep going back.

Very Professional and courteous

I was a little early for my appointment and they took me right in. The customer is very clean and they have a coffee area for waiting customers.

Outstanding Customer Service

Our sales associate Larry Bagley was phenomenal. He took the time to understand our needs and found us the perfect car for our needs.

Buying a car

I purchased a 2011 Honda CR-V In February. He is a very nice man. He did an excellent job working with me to get the financing I needed. The car is very nice. Sam was the sales man.

Westbrook Honda

The salesman Sammy was very professional and knowledgeable on Honda products. This was the second car I purchased from Westbrook Honda and the staff seems to care about customer service and providing a comfortable experience during the process.

Top notch service

There wasn't a long wait time. All staff were very courteous and friendly. The service dept. quickly assessed and addressed any issues with the car.

Westbrook Honda

Leo took excellent care of me when I came in to buy my new Accord. He was attentive, informative, and a pleasure to work with. I got the car at a fair price and received excellent service. I will refer all my friends and family to Westbrook Honda because of their excellent service and fair pricing. I also was very happy with the help I received from Vanessa who was able to get me a very low rate for my auto loan. I am very impressed with the friendliness and professionalism of the staff at Westbrook Honda.

good service

honesty friendliness and respectfulness. and good coffee . The visit was all about getting me and my wife a car that we were going to be happy with. J.R.

Excellent Buying Experience

This will be our third new car we have purchased form Westbrook Honda. Our most recent purchases have been a 2014 CRV and a 2015 CRV. We looked at other dealerships but came back to Westbrook Honda because of Henry Stirbl. He is an excellent salesman who makes the buying experience positive. We would recommend him to any of our friends.

Go Westbrook Honda

Everyone was very nice and professional. They got me what I wanted and didn't try to steer me away from that. I worked with Leo he was great! Definitely will get my next car from them as well.

Dealer - took great care of me - Love the car!

Everyone was very friendly, courteous, and helpful. They all seemed to care. The response to the USAA buyer service was so fast, I had hardly submitted it, when the dealer called.

Great experience

I appreciated being offered a loaner car. It was a longer service job and I appreciate not having to wait around the dealership while that was performed. Bobby was very helpful and accommodating

Honda Civic

We love our new Honda Civic . But we were Shocked after having the car the car for a few days, it needed a new battery.

Complete confidence in quality of service!

This was only my second trip to Westbrook Honda. As with my first, it was exceptional. I felt complete confidence in their recommendations, and will continue to use them for all of my maintenance and repair needs. Thank you!

Great service

Everything.... Personable, respectful people. This is my fourth purchase with this dealership and I have sent friends and family who have also purchased

don't go anywhere else

everyone is professional, respectful, and knowledgable. They don't push high-priced services on you like other Honda dealers in the state of CT.

great service

Did not have an appointment. Drove up and was treated as an important customer. Had oil changed, tires rotated, fuel pump replaced and got a car wash in a few hours.

Periodic maintenance appointment.

I arrived early for my appointment, but was accepted right away. The wait time was as expected and the price was also just what I expected.

Great Place

Work done in timely manner. Courteous staff. Didn't try to sell things that you did not need. Fair and honest.

Westbrook Honda is the bees knees

Everything. My service guy jason was so helpful and nice. He always takes such good care when I come in with my car

Recent service visit

Everyone was attentive, took me right in, offered me a loaner when the part needed to repair the car wasn't available till the next day, called me early in the morning to say that the car was ready.

Airbag Service

We came in to have our airbags and windshield motor changed as part of Honda's recall program and were happy with our service. We are also in the process of shopping for a truck and were greeted by Leo and Chuck as we came in the door. Both were very friendly. They are in the process of helping us find a truck and we can't wait to become the owners of a truck through Honda!! Jason from the service department was very helpful, honest, and made sure that we understood all that was being done to our car. He offered us the option of a loaner if we needed to go anywhere. We will use the service department in the future!

We love our CRV

Great experience. Sammy is the best salesman. He's helpful, honest, and totally reliable. This is a great dealership with great people. We'll definitely be coming back for more.

Love feast!

We were turning in our lease and came on Sunday when the place was closed. Pat from service was there and offered to answer any questions. Liked him so came back, Sammi was wonderful and liked that one of the options he offered was that we just buy out our Crosstour since we were over mileage. Wifey wanted a new car so happy wife happy life thanks to Mike finance manager we bought the accord hybrid. Vanessa the yoga sweetheart sealed the deal with her fabulous people skills. Best experience ever buying a car and because of my wife and 2 daughters I've had to many experiences to mention, while I keep driving my 2002 Tundra. Hahaha Thanks for asking.

Westbrook Honda

After walking away from 2 accidents (where both of my poor Honds were totaled!) I knew I had to get another Honda!This was my 4th purchas of a Honda (this time a CRV)....and all 4 bought at Westbrook Honda. I have nothing but great praises about everyone there. All very kind & curtious! (I even got to enjoy some of their Sat pizza!)Great experience...

First visit

This was my first visit to Westbrook Honda. I had always been told that I should avoid getting repairs at a dealership because of the high cost of getting genuine parts (I have a well-used car, so have never received scheduled maintenance). My experience could not have been further from that advice. I was directed to enter the garage immediately and met with a smile. The repair was done quickly and the complimentary service check was reassuring (I was told that my transmission fluid was fine after having been told that it needed to be changed by another mechanic), and the replacement battery was $45 less than the do-it-yourself battery I had planned to get! I will most definitely be taking my car to Westbrook Honda for all future maintenance and repairs!Thank you Westbrook Honda!

scheduled maintenance

Glen goes above and beyond to make my service experience stress free, he is the reason why I go to Westbrook Honda for my serive needs

An Outstanding Team

I walked in Thursday morning to buy a new car to replace one that was recently totaled in an accident. I knew I would probably have to wait at least a few days to take delivery. I was offered a loaner to use during the wait. Shortly after returning home, I received a call from Sammy; the car would be ready at 5:00 PM that same day! To Sammy, and Vanessa, who guided me through the mountain of paperwork, and to the entire outstanding Westbrook Honda team, thank you for making me feel like one of your family.

purchased new crv

sean was our salesman and he was not pushy as most car salesmen are which we appreciated. he answered all our questions and let us make the chose what to buy. our next car we will go back and if still there will do business with him.

Purchasing a Used 2011 Honda CR-V EX

Buying a used car for most people can be a somewhat traumatic affair because of all the unknown factors (and in my case the significant amount of money) involved. I had an excellent experience at Westbrook Honda. I have bought cars from other Honda dealers as well as Chevrolet and Citroen dealers and I can say that Westbrook Honda rates at the top. The price for the car was exceptionally low but mostly explained by the high mileage (95,000 miles)on it.. In 1992 I bought a used 1987 Honda Accord LX with 83,000 miles and drove it to 250,000 miles with no significant problems. In 2002 I then bought a used 1997 Honda Accord LX with 85,000 miles on it and drove it to 222,000 miles with no significant problems. This is why I am a loyal Honda person! I anticipate that the 2011 Honda CR V EX will perform with a similar experience to my previous Honda. Since I only drive about 10,000 miles a year and am 88 years old, this car should be my last. My purchasing experience with Henry and David at Westbrook was excellent. The needed paper work to close the sale seemed overwhelming! It took about 3 hours but everything went smoothly. (transferred marker plates,new temporary title, insurance carrier notification and new insurance card,,etc)

2015 Honda Fit Purchase

This is the third new vehicle purchased from this dealership and from the SAME salesperson, Sammy. All three experiences were absolutely positive. It's quite nice to be able to develop a relationship with a salesperson who knows who you are and does not consider you just a mark.

Great 30000 miles service

I was very happy with my service on Saturday, January 31, 2015. My service was completed in the time expected, all the steps explained to me, the staff pleasant, and the waiting area was comfortable.

Great customer service from Henry!

We wanted to make sure Henry was recognized for his outstanding customer service. He worked with us in December and January to arrange the purchase of our Honda Odyssey, and he was extremely helpful with all of our requests.Last Saturday, when we picked up the new minivan, he went the extra mile to make sure everything was ready. He then spent a lot of time with us in the new minivan going over every feature and function, saving us lots of time. He was fantastic - he set up our phones, explained how everything worked, and made the whole experience great. Thanks again!

Great Dealership

Purchased a used car recently. Chuck was excellent and made the experience wonderful. The whole team from the Sales manager to the General manager were helpful and readily available. I definitely recommend this dealership.

Oil change and maintenance

John and Zhane helped me a lot. I appreciate them very much. They are always willing to answer my questions and concerns. They are great workers. Everyone I have worked with there have provided me world class customer service.

Great service

The service dept was amazing and very helpful.zane was a great service repWill def go back and def recommend

service of vehicle

Zane in the service department was professional and explained in detail the areas which needed to be addressed in my vehicle. It was a pleasure to have my automobile serviced at Westbrook Honda.

08 civic purchase

Bought a used civic for my 16 yr old. Staff was courteous and friendly. No high pressure sales. My young sales person was veey professional. These guys made my buying experience a pleasure and believe me I am not a big fan of car salesman!

Service

Very pleased with my service experience. I would recommend Westbrook Honda for service.

Purchase of a 2015 Honda Accord EX-L with nav

They cooperated completely as I bought my wife the car as a surprise for Christmas. It required additional effort on their part.

Repair of rear chrome piece

Wonderful, neat, up-to-date facility. The service manager was very friendly, explained the repair, and kept me informed of the repair progress. Comfortable waiting area with TV, magazines and free coffee!

my service experience....

got right in.. did multipoint inspection...explained it.....did service and talked to me about things that were found in inspection and reccomendations for repair.....got repairs done and a complimentary car wash....

Retired Athletic Admiitrator and Football Coach

I've been buying Hondas from Jon since the late 70s in Watertown.....does that say something about my satisfaction. I have a Pilot that I purchased and lease my second car, my daughter have a van, my brother-in-law has. Piolet, several of my friends are also Jon's happy customers.

good service

Timely service, did not have to wait long...Glen the service manager was simply wonderful

not sure what you want here. I bought a 2nd CRV

I wanted a CRV. They had the car I wanted and met my price. SOLD

Outstanding Repairs

I am very pleased with the service. Hats off to Forrest Cobb. He addressed all my concerns including leaving my car in the garage as I requested. Never having owned a Honda beforeThe customer service is great. Thank youJanice Paduano

Robin

I am a repeat customer. Wouldn't think of purchasing a honda anywhere else.

Recent purchase of a Used Car

A very positive experience with Westbrook Honda and our sales rep Henry. The car we purchased was in excellent shape and had low mileage. The price was right and Henry took the time to get our paperwork processed and answer our questions. We were able to take the car for a test drive by ourselves and that's a plus. We were able to take the car the same day and my girlfriend loves driving it. I've been in 4 Honda dealerships in CT and they are all excellent people to deal with but Westbrook Honda is the place to go.

Westbrook Honda The Best

We bought the car in 2008. So when I say the service is the best I am speaking for years. They serve coffee and there is a TV and comfortable Chairs in the waiting room and so are the bathrooms which you can find this anywhere else. The service is the best. Take the car in for anything and they check it for anything else they see. They don't trump up things to be fixed if not needed. The car is ready when they say it will be and they have loaner cars. Once we were not aware of a recall and they told us they will be checking for it and so the time was to be extended for the service because of that. We bring the car in when going away and have them go over it and check it out for anything. They said the fluid were getting dirty the last time and we said ok do it. They just tell you and leave it up to you to do it or not. The staff are all very pleasant. You can test drive a new car while you wait for yours. As a matter of fact you can test drive every car they have to offer without being bothered to buy a new one. They just like to keep you up to date with what the new one is like. Again it is up to you to decide to buy one or not. The sales men do not hound you and they answer any question for you on the new ones.

service appointment

Zane was extremely helpful with my first oil change/service.

I LOVE WESTBROOK HONDA

My expirenice at westbrook Honda was more than delightful. My service advisor Jason Hastey was such a pleasure to work with. He is so throughout and positive. He took care of myself and my vehicle with utmost respect and honor. I can't wait to expand next Honda visit.

Found my new dealership!

Nice, clean dealership. Plenty of options to pick from/buy. Bought 2 cars in 1 day. Excellent sales staff (Henry Stirbl). Got everthing promised and more! Dealership went out of their way to meet my request. Went and got one of my cars back from auction. Wow! Left Cardinal Honda for the better. Much better! Thank you

Mr and Mrs

We were treated in an excellent manner with expertise and efficiency. The personal were friendly and considerate.

Highly recommend!

I have always been apprehensive about buying cars. My last experience, which was in 2003, was dreadful to say the least. However, Sean Bowen and the team at Westbrook Honda have changed all of that.Sean is a knowledgeable, amiable, polite, energetic salesperson who goes the extra mile for all of his customers. I wanted a specific color Honda Fit. he did not try to persuade or badger me into what was available; he took the time to find what I wanted. He also kept in contact with me to let me now how things were going in the search. Sean cared about making me happy in my car purchase, not simply making a sale for himself.I would recommend to anyone to buy a car from Sean and Westbrook Honda.

Modified rapture.

Quibble #1:: My radio stations had been changed, both AM and FM, so I had to pull out the book and get them back.Quibble #2 is with myself: I forgot to ask to have the windshield wiper replaced.There is a six-inch piece flying about when it rains.Thanks. Bobby is considerate and professional.

Professional dealer with top sales and service

I have been using Westbrook Honda since 1990, and have purchased 4 vehicles from them. They have always been professional, prompt, fair in pricing, and have provided excellent repair service. I will continue to be a customer.

Great experience at Honda in Westbrook, Ct.!

Terrific! Henry responded quickly every time I had a question. We tested out two Honda's. He wasn't pushy and gave us all the information to make the right choice for us. He is very personable and approachable.

buying my car

It was a process to get a loan but thank you chuck parks and the financial manager for your hard work and getting me into my Honda crv I love it and would recommend you to any one

Retired

I was happy with the service and getting a loaner car to take overnight. I drive an extra 30 30 miles to have my car serviced here as we have a local Honda dealer just 10 minutes frofrom my residence .

Purchase new Honda CRV

Well worth the drive to Westbrook and dealing with professional sales staff. Overall a positive experience.

Buying a new Honda CRV

Leonardo was very professional. He worked very hard to please myself and my husband. I would recommend friends and family to visit your dealership. Thank you!

Service Visit for A/C

Initial diagnosis very satisfactory; must wait and see if any refrigerant leaks.

Excellent experience!

From start to finish the entire process was great. Very satisfied with every aspect of the buy.

Love Our New CRV We Purchased at Westbrook Honda!

We just purchased our third CRV.....this one at Westbrook Honda. We researched and shopped around for the best deal on our 2014 CRV. Westbrook matched our lowest price, as well as negotiated options. The sales staff at Westbrook was knowledgeable and friendly. We love our new CRV and look forward to doing business with Westbrook Honda in the future! A special "Thank You" to Sammy, who made sure we understood our new "Navi" system, and made our purchasing experience as easy as possible. Check out Westbrook Honda if you are looking for a new or used car!

william nicholls

glen was very helpful and all that was promised was delivered

Westbrook Honda

Henry S. Took it upon himself to continue to pursue me after I decided to buy a Honda from another dealer with a down payment. He actually assured that my experience would be better then Branfons along with a deal I could not pass up. I basically trusted Henry as he trusted me. Thank you Henry for your service. Regards,David

2014 honda sport

Was a great experience. Staff was fantastic

Review of service

I bought my car here and it was a painless experience. Only had an oil change this time. They were very attentive. I only wish there was cream for the coffee.

Service Review

Used express service for an oil change. Greeted promptly and service was very prompt.

Don't know what this means

Visiting from out of state when AC went. Since our daughter takes her Honda to you and you are close by, we went to you and got terrific same day service and it was under an extended warranty so cost us nothing.

:)

Keep up the great work

Honda Accord

Westbrook Honda is always very helpful.

Westbrook Honda consistently provides good service

I was totally satisfied with my service at Westbrook Honda

service

John was very helpful and has alot of knowledge. We had a very good experience.

Many Thanks

Great Salesman-- Sammy is the BEST! Chas did good job on the details, too !

Best Honda Values in SECT!

From the sales rep to the service tech to the business manager ---- all of whom were most friendly, highly knowledgeable and extremely professional & efficient ---- it was a very enjoyable new Accord buying experience. Dont consider purchasing a new (or used Honda) without checking with Westbrook Honda!

Rick Fraser

Honda is a great improvement over my many years as a Ford owner.

15000 Mile Servicing

I was late but they didn't act put out. They were welcoming. There is a comfortable waiting room. The servicing took the time indicated. They reviewed everything that was done. The people seem to enjoy their work. It was a good value.

Recent Service Visit

The Service Staff is always courteous and prompt. I have never had a problem with the work or the waiting time. I would never take my car to any other dealer.

Satisfied Consumer

This dealer is a member of the BJ's auto buying program. The vehicle price offered was competitive for a new Honda Pilot Touring model, year 2014. I knew what I wanted up front. Henry Stirbl went out of his way to make the buying process easy and made himself available on his own time to answer questions and to make sure I was satisfied. He handled the process professionally and when he noticed a damage on the vehicle we had originally chosen, he gave us a replacement vehicle of the same make and model up front. He provided good service.

First New Car Service

Did not buy the car on this trip. Do not know the quality of the repair as I did not see it done. Was only the first oil change. I do wish there was a quiet room where one could read rather than sitting out all together with children, TV and folks chatting. If I ever have to wait a long time for a servicing it would be really pretty uncomfortable the way things are laid out there now.

Westbrook Honda is the best!

I got a new car at a fair price and the whole process was made easy. The General Manager was wonderful... honest from start to finish!

2013 Civic Purchase from Shawn Bowen

This is the third Honda we've gotten from Westbrook Honda and all our experiences have been positive. All the the sales staff have always been very accommodating and I plan on doing business with them in the future......

Westbrook Honda is highly recommended.

Thank you again Westbrook Honda for friendly, efficient, courteous service for my 2013 Honda Civic. I commend all your employees for their friendliness and competency. Here service with a smile is genuine.Teri Banas

Review of purchase of new Honda Accord

Henry Stirbl was very professional and easy to work with. Two things bothered us but neither is related to Henry's sales practices.One, going into the finance office after the sale was made and while our car was being preppred, we just wanted to sign our papers and move on. Instead, we found ourselves being subjected to a sales pitch that urged us to pay even more money by extending our warranty. We rejected this outright. We just bought a brand new car and suddenly we were to be concerned about is reliability and to focus on repairs? We did give in to this sales pitch in the past at another dealership, forked over $1,000 and have regretted it ever since. Thus, we were not about to do it again and made that clear at the outset.Frankly, this approach by Honda is a turn-off and a spoiler.And two, not a major problem but we were inconveienced a little bit because we had to return to the dealership two days later because someone forgot to have us initial something on a form.

Rev

Great service thanks bob

westbrook honda

They did a very good job,sean bowen did a good job

Westbrook Honda makes "routine" maintenance easy

I always bring my car back to the dealership, Westbrook Honda for service. The staff are helpful and efficient. The waiting area is comfortable and on those occasions when more elaborate work is needed, a loaner car is cheerfully provided. To top it all off, they wash my car before returning it.I recommend Westbrook Honda for to buy a car and certainly for service.

Westbrook honda

Overall I am very satisfied with my experience at Westbrook Honda.

Great overall experience with Westbrook Honda

I had an excellent overall experience with Westbrook Honda. I visited the dealership initially only because they had available to test drive a car similar to what I wanted to buy. Ultimately I ended up buying here because they provided a good price (including through internet pricing) and more importantly because they made some extra effort to find the exact car that I wanted and were diligent in following up throughout the process. I had a very disappointing experience at another dealership. Westbrook's customer service and attitude were worth recommending to others.

Sean Bowen

Received excellent support and response from Sean Bowen(sales) and Chas(finance) during our transaction. Comfortable facility and kudos to the service dept(Bobby) for recent brake work done on our other CRV.

Always pleased

ALWAYS PLEASED WITH THE SERVICE AND LOANER CAR AVAILABITY.

Happy with Westbrook Honda

I have been going to Westbrook Honda since 2007. I rate them as a #1 dealer in my area. I purchased my car in Georgia but have always had the service done here. I am always satisfied with the customer service and work that they do.

Honda

The technician was very efficient and service was good also

First time experience

I was really impressed by the facilities, the customer service and the work done to my car.

Overall review

Everyone was extremely courteous and well informed. The wait time was on the mark also.

honda long time customer

I did not see the service being done .From initial contact with drive in to service reception., suggest live video of service being done including reception and service record to customer?. New Concept on customer focus !!cc. Honda Co.op Ct. Relations

Great service again from Westbrook Honda

Great service, Thanks

accord owner

Very quick service, no long wait.

nicholas aiello

all ways the best service

Paul McCormick Sr

When I entered your car show room, I was greeted by Sales Consultant Sean Bowen. Mr Bowenwas friendly, informative and professional. To my satisfaction he answered all my questions. Mr. Bowen made my experience at Westbrook Honda very enjoyable. I'm very happy with my Honda CRV purchase and I will recommend Westbrook Honda to family and friends.

Car service

It is alway a good experience getting my 2006 honda serviced.

Oil Change

Oil change and tire rotation.

Great Service!

Zane was so great to deal with and always gives me an accurate explanation ofmy multi-point inspection! Thanks Zane!

Westbrook Honda has a top notch service department

I cannot say enough about the service department. I have always received the best service.

oil change and AC repair done on July 8th in West.

Service on July 8th was excellent everyone I dealt with very polite a terrific experience no wonder your service dept. has such a high rating!

GREAT DEALERSHIP!

This is the standard by which other dealerships should be measured !!! Bravo

Jeff

Great work from start to finish. This stop was just an oil change. Felt welcome, and job was completed in a timely fashion.

Mr.

Henry Stribyl was exceptional.

07 Element service

Glen is always very courteous and he explains everything in detail. A pleasure to deal with.

Oil change