West Hills Honda

Horrible New Car Purchase Experience

Unfortunately, my wife and I recently purchased a new car from West Hills Honda. It was a horrible purchase experience that took all of the fun out of buying a new car. They presented to us a new car that had what they referred to as "severe water spots". The windshield had adhesive residue from stickers and there were a couple of scratches on the paint. The salesperson agreed it was unacceptable and sent it back to the detailer. It came back looking about the same. Of course, they promised to take care of it if we would bring it back on another day for an appointment with a better detailer. We came back 4 days later and after about 4 hours, it came back but still not looking anything like a new car. They, of course, promised to make it right, but said we would need to leave it with them and we would need to take one of their loaner cars. Long story short, after about 10 days of one unfulfilled promise after another and an additional 2 trips to the dealership, they presented the car in acceptable condition. Promises, promises, promises from the salesperson, internet manager, new car manager, service manager and even the dealership manager. From top to bottom, not one individual, who was involved and had knowledge of our situation, took ownership of the problem, made necessary corrections and followed through with a sincere apology on behalf of West Hills Honda. And yes, we have contacted West Hills Honda manager Rob Colon. We contacted him via email on Sept. 8th and Rob said in an email to us on Sept. 9 that he was out of the office until Sept. 19th but would "reach out" to us then. We are tired of waiting. Just another unfulfilled promise.As an update, the General Manager of West Hills Honda made contact with us following the placement of our review. He agreed that the dealership fell short in the area of customer service with our purchase experience. The General Manager has apologized for the situation.GMGig Harbor

Terrible experience

I purchased a car here because my family has bought about 10 cars here and always had a good experience. This time was different however. Although we had a good experience with the salesman everything else was horrible. They told me my car would be ready for me to pick up on Tuesday morning, it wasn't. Then they said it would be ready Tuesday evening and I drove out there to get it to find out it still was not ready but they would have it done Wednesday morning. I had already driven to west hills Honda 3 times at this point which is an hour each way. Wednesday morning I call and they say it won't be ready until the afternoon (I live out of state and had to drive a long distance to get home and had already extended my trip b/c the car was not ready). They weren't apologetic and did not seem to care that they lost the business of 4 car owners who had exclusively bought from them for the last 20 years!

Customer Service

This dealership focuses on overall customer service. Aaron Citizen is a shining example of that focus. I posted a review about 6 months ago. I again needed help with my car...Aaron provided the same great customer service as he provided the first time demonstrating this type of attention is continuous. This guy is the real deal; thoughtful, customer oriented, helpful, kind....I am a devoted West Hills Honda customer from here on...

Just Perfect!

From start to finish, the experience I had was excellent! I was greeted by name with a genuine smile at the front door within seconds of parking my dying former vehicle. Michael Covey, my sales associate, kept everything moving gracefully and gave me just the information I needed to know without my having to ask. And when I did have questions he was very knowledgeable. And each step, from the test drive to the signing of papers, was honestly friendly and helpful. The location is great, and easy to find, and I got a good deal. Thanks West Hills Honda!

The dealership to go to!

Taylor the sales person was above the best person I have ever dealt with when buying a car. He didn't hassle us and left the decision up to us. He also works for you! He came in on his day off just to work with our schedule!

Excellent service!

My service was completed very quickly and my advisor went above and beyond to make sure I was satisfied! I am a return customer and absolutely love him!

Wonderful service

I never leave reviews but because the service West Hills Honda provided was exception, I felt it warranted my comments. I was on my way home from work on a Tuesday night around 4:00 p.m. My car started to emit steam and the smell of antifreeze in my 2006 Honda Civic. There were no warning lights going off in my car so it made it easy to dismiss at first. Well, the farther I drove the more obvious it became that there was something very wrong. I decided to drive start to West Hills Honda for a check out. When I arrived to the dealership it just so happened that Aaron Citizen was coming out of the service office to get his dinner when he saw me drive up. He quickly retrieved his dinner that had arrived with his and went back into the office to get his clip board. He checked my car in immediately and told me that he would have the car checked out in on Wednesday morning. Well, to my surprise, in morning Aaron called to tell me the block was cracked but not to worry, the manufacturers representative had been contacted and it would be 100% covered. It was a recall I was unaware of. Aaron got my car fixed by Thursday and arranged for a temporary rental car (only for a day) while the new short block was being installed. It was painless, quick, professional and It didn't cost me a thing. I am so happy. I would recommend this dealership and Aaron Citizen with all my future car repairs.

Very Helpful

Renn was extremely helpful throughout my entire experience.

Great deal on a lease for the 2016 Accord EXL

On 1/29/16 we leased a 2016 Accord from West hills Honda. Rachelle Ericsson was our salesperson and she did a great job in helping us get a very good deal. "D" from the finance department also did a great job during the signing of all the lease papers. We had a very good experience from start to finish.

Answered all my questions !

After doing all my research on the vehicle of choice ( 2016 Honda Fit ) I used the internet to narrow my search of all the Western Washington Honda dealers. Bottom line: It's not worth the effort to leave this area when we have a great dealership right here at home. Sales Rep. Jason Simonis answered all our questions and knew about all the features of the vehicle. He really made it a pleasant experience. We are now happy owners of an Orchid White Fit LX. Thanks to all the staff who made it happen.

Nice Staff

No pressure to buy a car. Michael is a great employee.

Excellent All Way Around

Travis was excellent with taking me round to all of the dealerships. And showing me all of the features for each car.

First Car, none of the hassle people promised I'd have

Came in to find out more information on a lease for a Honda and ended up finding the perfect deal and the perfect vehicle that was in my price range. It even hit every tick on my wish list--all thanks to Rachelle, Rachelle was fantastic, answering most of my questions before I even finished realizing I needed to ask that. She kept me updated on the process entirely, rooted for me when I was negotiating my deal and stayed friendly and cheery throughout the whole half a day process. She introduced me to the people from other departments that helped as well, and made sure to call and check in that everything was still fantastic with my new car.

Best new car experience ever!

My husband and I leased a new Honda CRV from Rachelle Ericsson yesterday. She took us out for the most comprehensive test drive we have ever received! Carin Marceau with Allstate found us an amazing insurance rate much lower than our current policy. The dealership goes out of it's way to make your experience the best possible. To top it off they have an espresso bar in the service waiting area. Loved it!

I love West Hills Honda!!

My husband and I leased a 2016 Honda Odyssey and had a great experience. We worked with Rachelle, Dan, and Jamie. Rachelle was warm and very friendly, and I would, and will, recommend her to our friends. Thank for the easy and relaxed experience. Rhonda and Mike

The best of the best

Kathleen was my sales person and she was patient, helpful, friendly, and made it her job to get me in the right car all the while working within my budget. Dan, the car buying manager, was involved throughout the entire process and presented with full honesty, transparency, sincerity, and integrity. West Hills is lucky to have him. The finance manager, Jamie, was helpful and easy to work with, someone I felt I could trust. The insurance folks were wonderful and fun to work with; the list goes on.West Hills Honda exceed all of my expectations as far as a car-buying experience and the entire process was flawless and refreshing. They truly are a well-oiled machine. 5 stars, hands down, and if I could give them more I would.

They made my day

JESSIE, KENT, AND AMANDA WERE CONSUMMATE PROFESSIONALS IN HELPING US DECIDE TO PURCHASE OUR NEW HONDA ODYSSEY. THEY LISTENED CAREFULLY TO OUR QUESTIONS AND RESPONDED WITH HELPFUL INFORMATION.

Best sales team, service, best everything!

Our sales guy was very friendly and listened to what we were looking for in a car. Everyone else was also very friendly. I will be referring friends and family to west hills for their next vehicles.

Definitely Recommend

Amanda very friendly very professional. Excellent knowledge of vehicle. Would refer friend to her. Cute !

Best car shopping experience

My husband and I were shopping for an SUV. Neither of us had driven one before so we had a lot to learn about their overall handling and features. Kent from West Hills Honda was fantastic. Because West Hills owns so many different manufacturer dealerships we were able to compare literally side by side a Honda CR-V, a Toyota RAV4, and a Mazda CX-5. Because we were able to drive them all within the space of an hour it was much easier to pick out differences and figure out which would be best for us. Kent was very patient and extremely thorough. At no time did we feel pressured to go with a specific brand or to buy a car before we left the lot. With Costco pricing everything was completely up-front. We highly recommend West Hills!!

Love buying my car from here

This is my second happy experience at West Hills Honda. I returned because my first car buying experience was awesome! ( Thanks to Pat Pettyjohn for telling me about West Hills). My second trip was just as nice as my first. NO maneuvering or having my intelligence insulted by aggressive salesmen...Both the salesmen I had were named Jason and both were resourceful, respectful, and friendly. Their approachability and honesty was remarkable and their dedication to customer service, stellar! Haha...I totally have a new respect for guys named Jason...and I totally LOVE my new Honda Civic and used Honda Fit

Beyond Helpful and Professional Service!

My experience at West Hills Honda was great. Sales associate Kent Tompkins was amazing and helped us decide between two vehicles based on our needs and through extensive test drives going well beyond the just around the block experience.

The best!

In August I went to get a used crv. I knew what I wanted and what a suprise to be able to walk in and without any "hard sale" attitude I was taken immediatly and shown what was there. MY LUCKY DAY! Not only did they have "my" car in my payment range but everyone there was pleasant.I am not easy to work with but I can tell you Ren was amazing. He ran and ran to make sure i went away happy and satisfied. Thank you Ren. You will always get my business!

Thanks you very much!

Thanks to Jason and everyone at Honda I purchased my very own first car! It only took a couple hours and they kept me updated the whole time. Very friendly and I'm super satisfied. Thank you so much again Jason and Honda!

The Best Experience

Best price, best service, and best quality! Thanks a lot!!

Excellent Treatment

it was great Chris treated me well and found the car for me

Expected good service, received good service

Great! No issues. We felt we could trust the individuals workin here. We found the car we wanted in our budget, and received excellent service.

Happy Customer

we have purchased a new vehicle from West Hills Honda before, when we started looking my wife (who the vehicle was for) desired to look at Hondas again, she found the Accord that she loved. The sales man Robert was very informative and knowledgeable, it was a no pressure sale as we knew what we wanted, just a matter of getting the right price, which Robert helped us attain.

Excellent in all areas

When we started looking for a vehicle for my wife, deep down I had a feeling it would be another Honda. In 1993 she purchased a new Honda Civic, she loved that car and drove it for 14 years, until we went overseas, she recently returned and it was time to get her a new car. We started working with Jason, who referred us to Robert, he walked the lot with us and answered all our questions as my wife looked for her car. When she found the "one" Robert was able to explain all features as well as demonstrate everything, he worked with us and we found the price we agreed on with no pressure, it was a pleasant experience which is not the norm when car shopping.

High Quality & Professional Staff!!!

Jeff and Jason both made my experience of purchasing a new car very pleasureable. They both were very friendly, knowledgeable and no pressure.I will highly recommend them to my friends. Thank You

Outstanding Experience

Sergio did an outstanding listening to what we wanted and provided excellent knowledge of the vehicle we purchased.

Great Dealership - Excellent Staff

very help and willing to help. Not pushy and not just trying to make another sale.

Excellent experience!

This is my fourth car I've bought from West Hill. Theyes are the best. Wouldn't buy any where else

Never felt more comfortable buying a car before

When we first arrived at the dealership we were greeted right away with a handshake and a friendly smile. This was my first experience at a dealership and I enjoyed every minute of it. Our salesman, Mike Alden, is the best!

Excellent All Way Around

Excellent service by David Millet. I've been in a couple times looking at cars... At each instance he was very helpful and knowledgeable.

Thank you for great experince!

This is our fourth vehicle purchased from west hills honda and each time we had a great experience. Thank you

Best Car Buying Experience Ever

I felt pretty good about the price I got, and the salesman was exceedingly friendly and accommodating. Best dealership experience I've had.

Ideal Car Buying Experience

Salesman was excellent and as a added bonus, he was kind and thoghtful. Finance guy was super also and so was Jessi.

quick and friendly service

It was wonderful yet again. You have an excellent dealership and wonderful employees.

Beyond Helpful and Professional Service!

David went above and beyond to meet my needs and capabilities. .

Great Dealership - Excellent Staff

Amanda was very helpful. She was energetic and went above and beyond to find a vehicle to demonstrate to us. She had other staff assist us as well, all of whom were very respectful and helpful.

easy purchase

Very professional. Treated as a knowledgeable customer. .

Michael

I want to thank Michael for the hard work he did for me to help me find the perfect car in my very limited budget. He is very friendly, courteous and a lot fun to work with. Thank you Michael and West Hills Honda Team for making this such a great experience!

Good manager

We recently moved over to the Redmond area and decided to trade our RV in and try a new Toyota vehicle. Over the many years that we lived near Bremerton, we had purchased 1 used and 2 new Hondas from West Hills Honda. Our experiences have been very good. Over that period, we had become acquainted with Rob Colon, the general manager. He was a very busy gentleman and extremely knowledgable on all things regarding the automobile business. We had no idea which Toyota store, anywhere near Redmond ,had the best reputation and we wondered if Rob would remember us (it had been almost 2 years since we had spoken with him) and give us some guidance. We called West Hills Honda and requested a call back from Rob. Since so long had passed and there was no possible financial gain in this for Robwe figured he might not want to take the time to return our call. But lo and behold, later that day, he called us and wanted to know all about how we were doing and gave us all we needed to know about choosing a good dealership on this side. He even offered to ask his contacts as to what our particular RV should bring and call us back in a day or 2which he indeed did do. We really appreciate getting his thoughtful response. Since any dealership is a reflection of the character of it's management and Rob Colon manages West Hills Honda, you can see why we heartily recommend that dealership.

Deonta Finger & Ryan Zeig

I have been a loyal customer of West Hills Honda for over 10 years because they know how to take care of their customers! Friendly, helpful, courteous, above and beyond are only a few words to describe their commendable service and care. They LOVE their customers and they SHOW it!Two outstanding examples of West Hills Honda high class staff are Ryan Zeig and Deonta Finger. Ryan is exceptional in his manner, courtesy, and care of his customers. Always thinking ahead with the smallest of details to ensure a happy customer. He knows me and my vehicle so well that he anticipates my needs and insists on making me comfortable whatever is going on. He is amazing and deserves a RAISE!!! You've got a goldmine in that young man.Deonta Finger has it all -- intelligent (he knows his product!!), patient (takes the time to answer every question), thoughtful (considerate of your needs and wants), and genuine (really cares about you) -- these are NOT typical sales associate qualities by any means. De is a valuable ambassador for West Hills Honda. I West Hills Honda recognizes the tremendous asset Deonta Finger is to their stellar team.THANK YOU WEST HILLS HONDA for hiring amazing people!! You have a winning formula on all levels.

Excellent service dept.

Brought our CR-V in for recommended service (50K miles) and to read any stored codes, if any. I made an appointment ahead of time, and they were very busy when I arrived, but were ready for the car when I got there, which implies good organization. The lounge is comfortable and there's a coffee bar and wifi. They topped up all the fluids and changed the rear differential oil, inspected the brakes, wheel bearings, updated the ECU software, checked alignment and recommended a transmission oil/filter change and flush (no thanks). They washed the car, which I didn't ask for, but I thought was a nice gesture. They didn't do a terrific job, but - hey; this isn't a car wash. For all that, the bill was zero, nada, zip. I'm pretty sure Honda reimbursed them for the diffy oil, but I was pretty shocked just the same. They want my business and they act accordingly. I expected to pay for the service; this was a very refreshing change from what I'm used to from auto dealerships. I bought some maintenance items while I was there. The parts weren't in stock (dash lights not in stock? Really?), so I had to pick them up later. The items were ridiculously expensive, but I expect that from a dealer, because some things aren't available anywhere else and they probably had to come from Japan. Also, they have that nice showroom and all those hungry staff to feed and buy shoes for. (pro tip: dealers are not the least expensive parts-buying option). They did not call when the parts arrived; I had to call and find out if they were there. They can get whatever you need there, but communication is an area they could improve on. My expectation of a dealer is that they would have a fairly large stock of brand-unique spare parts on hand, but that seems to have changed in the years since I was a tech at a dealer, and they appear to have moved to a central parts warehouse. If you order the parts on the phone, you can save a trip. I no longer expect to go there and pick up much of anything on the day I need it. I have experience working at a Porsche/VW/Audi dealer as a mechanic in the distant past, and these guys have really impressed me. I have no experience with their sales staff. The public side (service writers) of the service department is outstanding. There are plenty there to handle crowds of customers in a reasonable amount of time, they're knowledgeable about their product and the ones I've had contact with seem to be sincerely interested in getting things done and generating happy customers. Works for me!

BEST BUYING EXPERIENCE IN 20 YEARS

I loved my 2004 Honda Pilot so much that I had put over 170,000 miles on it. The Lord knows I really wanted a new car but I detest the car buying process so much that I continued to drive my old one. West Hills Honda was by far the best buying experience that I have ever had. My salesman Deonta Finger was professional, knowledgable and respectful of my time and requirements. He did not waste our time and his performance was consistent with the fast and professional service that I recieved from the time I arrived at the dealership in reception to the moment I drove off the lot in my new car. I even enjoyed working with the finance department! West Hills offered fair value for my trade and talked me through my options without making me feel that I was being oversold. In short order, I got a great car for a great price. For the first time ever I left the dealership completely happy. If you are looking to buy a new car don't wast time anywhere else. Run don't walk to West Hills Honda.

No stress getting service at West Hills Honda

I am disabled. Because of this having to do "routine" maintenance is a task for me. I have been regularly visiting West Hills Honda for almost 5 years now, since we moved here from GA. In every single instance I have been treated like a lady (and I like that :). Work has always been promptly performed, as promised, at the price or less than estimated. Every single service person has been extraordinarily professional, courteous, and quick to assist me and do what they can to make me as comfortable as possible with my mobility issues. My last visit was with Ryan. What a wonderful employee!!! West Hills obviously goes to great lengths to have the best of the best in their service department and I applaud you for this. Not only are they knowledgeable but they are also personable and treat their customers like friends rather than just another person going through their shop. Not only did they perform the services I needed, but Ryan assisted me in making decisions about future maintenance issues. I will continue to not only bring our Insight for maintenance but I spoke with Ryan about our other 2 vehicles and even though they aren't Hondas I was assured it would be no problem in having them serviced at West Hills Honda also. Fantastic! Again - to Ryan and all the people who do everything within their power to not only get the service work done in a timely manner but also make every effort to see that it less stressful to all but especially for those of us who have health issues - thank you!

Honest thoughts

I hated this dealership, my first experience made me never want to come back. My wife begged to take a look at the Honda Odyssey, after introductions my wife got a tour and they did work on our trade in while we asked and learned about the different options. We were shown multiple mini vans and he asked us positives and negatives about each. He was polite and eager to get to know our situation. once we sat down for negotiations they provided us time to figure where we wanted to price to be at. The price we started at was lower than any in 100 miles of West Hills and 400 cheaper then the Honda Website and Kelly Blue Book stated price with installed options. They took the fun right out of haggling due to beating the best prices. I stated my price desires and most were met and ones that were not they explained and let me make the choice. This could be a essay, but all i can say is thank you Mike Covey for making me not hate myself for going to your dealership. In the end we are happy and would not have wanted anything different out of our car buying experience.

I bought my 2010 Honda Insight from Jason Lewis over...

I bought my 2010 Honda Insight from Jason Lewis over Veteran's Day weekend in November 2013. I loved the service and Jason was really helpful. I don't know much about cars but he didn't make me feel dumb the entire time I was there. He kept me and my friends entertained with his stories and his humor. I have gone with 3 people up to the dealership to purchase a vehicle. I would tell Jason and if he was busy, he would put us in the trusting hands of another coworker and all my friends left with a car and were happy. I definitely recommend West Hills Honda as the staff is great and the service is outstanding!

Kent was referred to me by a friend. I was a first time...

Kent was referred to me by a friend. I was a first time car buyer and he explained everything for me in a way I could easily understand all the technical jargon. He broke it all down and helped me leave with a brand new car I actually liked and at a great price. 10 out of 10 would buy again.

In February of '14, our car was totaled by an under...

In February of '14, our car was totaled by an under insured driver. Everyone was ok, but the whole experience of dealing with insurance companies and looking for a new car was a nightmare.That is until we met Jason Lewis at West Hills Honda. Jason spent a lot of time with us over a three day period, running all over the complex (often getting drenched in the process) to find us cars to look at. It didn't seem to matter to Jason or the good folks at West Hill Honda that we weren't looking at expensive cars, or that we were taking a lot of time, they just seemed to want to do what was best for us. That kind of customer service is rare these days. In the end, we ended up buying a little Honda Fit. We're very happy with the car and West Hills Honda has two new loyal customers.

West Hills Honda Service Department staff are awesome!!!...

West Hills Honda Service Department staff are awesome!!! Specifically, Jonathan Oeller displayed professionalism and was very courteous during my visit. All my questions were answered by Jon and I was treated with dignity and respect throughout my visit. When I came to pick up my vehicle Jon personally walked me to my vehicle and ensured that met my satisfaction. I feel that Jon was very personable and very helpful to me throughout my visit to the Service Department. I was 100% satisfied with the work that was completed on my vehicle and it was completed much sooner than I anticipated. I would highly recommend West Hills Honda Service Department to anyone needing any maintenance work completed on their vehicle.

Cool Car!

Bought a car here and enjoyed it! Friendly salesperson, staff and a really nice facility.

My experience with West Hills Honda was great. I was...

My experience with West Hills Honda was great. I was looking at buying a new Honda CRV. I was greeted right away by Jason Williams shortly after my arrival. Jason presented himself very professionally and was very courteous as well. Jason was very accommodating to my needs and desires with purchasing a new Honda CRV. Jason knowledge was exceptional and all of my questions were answered. This was my first visit to West Hills Honda and Jason as well as the other employees of West Hills Honda made me feel very welcomed there and treated me with dignity and respect. If anyone is looking for a honest, trustworthy and knowledgeable salesman you must go to West Hills Honda in Bremerton Washington and ask to see Jason Williams. He is the "best of the best" and the West Hills Honda Dealership is an awesome place to look for your next vehicle.

This was the best experience I have ever had buying a...

This was the best experience I have ever had buying a car. Of course, having my brother with me who can deal with the world better than I can helped a lot. I discovered that both Jeff and Josh are men of great integrity and that both are very trustworthy and honest. They are both very good at staying organized and cutting through the red tape with facility. And both have a wonderfully positive attitude toward life and their jobs and customers. The new owners clinic was extremely helpful to me as it made me more comfortable with dealing with the dealership in the future and instilled in me a desire to take good care of the amazing vehicle I have invested in. I almost feel as if the staff there are family.

pushy salesman

Went there looking around to find what kind of car would suit me. Left after salesman wanted me to buy the car that he just showed me... This after telling him this was our first day looking and we wanted to look some more... Asked FOR MY SS#! I told him no, I didn't want to buy any car today. Salesman asked for my name to just "run some numbers". Came back with a little table showing payments on the car at different loan terms. Told him, no I am not interested. Salesman was like "Why don't you want this car? this car is perfect for you. You liked it." Told me to wait a second. Guy leaves and in comes his "manager".. He sat there with the most serious face, not even cracking a smile, asking me what was wrong with the car (as if I wanted to buy it!).... omg... I was soooo mad... Anyway, I left and I tried to be nice about it because maybe the salesman is just trying to make a living but never again... I have since visited other dealers and the experience has been A LOT BETTER.... I woulnd't go there at all... EVER....

I was very impressed with the service Shannon gave us....

I was very impressed with the service Shannon gave us. She was not pushy, very friendly, and up front. I would definitely recommend this Honda place over all the others we went to. If I lived closer I would also be bringing our car here for service. Very impressed and happy with this dealership!

My glove box would not unlatch, I was told that it would...

My glove box would not unlatch, I was told that it would cost $50 to get it unlatched and determine what the problem was, I agreed. When Ryan Zieg saw just how easy it was for the mechanic to open and remove the glove box he told me there would be no charge. He also included a wheel alignment at no cost when I had a set of tires installed, the tires are incredibly quiet, much more so than the original equipment tires.

Kent was very detailed and thorough in his road trial....

Kent was very detailed and thorough in his road trial. Good salesman..Jason was very personable, helped pass the time as documentation was being gathered.

I did not want to go to West Hills due to a very bad...

I did not want to go to West Hills due to a very bad experience 10 years ago but they had a 2010 Honda insight that seemed perfect for us. Jake was an AMAZING salesman and spent hours over the course of two days answering my many questions. Finance was a breeze and gave me the facts never pushing me for products I didn't need or want but explaining everything available to us. Due to our schedule we were there very late into the night two nights in a row as I looked at cars deciding what I wanted and everyone was still friendly, even at 11:00pm. I would tell anyone looking for a Honda to go see Jake!

Mandi went the extra mile to get us in a new car. She...

Mandi went the extra mile to get us in a new car. She answered all our questions and explained all our options. She even helped us empty out our old car and took off the old license plates we wanted to keep. She was never pushy and made sure sure we were happy every step of the way. We will tell others of our great experience at West Hills Honda. Gary and Pam

I found Mr. Tompkins to be very personable. He was...

I found Mr. Tompkins to be very personable. He was friendly, courteous, helpful, professional, and certainly very knowledgeable about both Honda and the West Hills dealership. All the people I have been in contact with in the three years I have had done business with West Hills have been very courteous, helpful professional, and knowledgeable of their particular position. They have always worked with me to arrive at a suitable price for the automobiles. It has always been a pleasure to work with the West Hills Dealership.

Working with Ed was an absolute delight! He listened to...

Working with Ed was an absolute delight! He listened to what I wanted and negotiated to make the lease happen. He is knowledgeable, informative, relaxed, professional, and has or finds answers to all questions. He made the new car leasing experience smooth and I actually had fun. I couldn't be happier with my new 2012 insight. Have not yet had car services done so cannot rate quality of work in their service area.

Sean showed me the CRV's I was interested in, explained...

Sean showed me the CRV's I was interested in, explained pricing, and was very knowledgable about Honda's vs other options I was considering. Jamie was the reasonI bought the car that day. He explained pricing, loan options, interest, etc to my satisfaction. He did not talk down to me. Made sure everything was clear. Went over the car throughly with me after I bought it. Josh in financing went over costs again as well and explained extended warrentee, etc clearly. He went out of his way to try to get me the lowest APR and was fast as the baby was done with car shopping!Thank you all PLUS my daughter-in-law my negotiator. I won't hesitate to send friends or family to your dealership.Nancy

For every 3 months in the last 2 years and 8 months that...

For every 3 months in the last 2 years and 8 months that I was with West Hills Honda, I had no single complaint. They are prompt, direct and professional to deal with. Being with West Hills Honda is a privilege. Kudos to you all.

I have nothing more to say than this is my 4th vehicle I...

I have nothing more to say than this is my 4th vehicle I purchased in the span of 2 yrs 8 mos if I'm not satisfied. I feel previledge to be with West Hills Honda.

Bought a 2013 Honda Accord EX-L through the Costco Auto...

Bought a 2013 Honda Accord EX-L through the Costco Auto Progam after having several test rides in the Accord. The dealership had only three new accords on the lot and finding that they had more accessories on them that I wanted decided to order one. They didn't try to push me into something I didn't want and were very straight forward and honest with all my dealings. The dealership and the salesman were very accommodating and made me feel as if they wanted my business. Upon picking up the vehicle they had it detailed inside and out even though it was a typical wet Washington day. This is the second car I've purchased through West Hills and probably not the last.

Great customer service by Brandon Montana. Quality...

Great customer service by Brandon Montana. Quality repair at a fair price Service and repair were completed when promised. I recommend this Honda service department.

We had a great experience at West Hills Honda. Friendly,...

We had a great experience at West Hills Honda. Friendly, helpful staff, no pressure and UP FRONT pricing! We got the best deal and Jason Williams was knowledgeable and friendly. I highly recommend this dealership for any purchases or even for just checking out new and used Hondas.

Kent is, beyond a doubt, the most honest, straight...

Kent is, beyond a doubt, the most honest, straight forward sales person I have ever met. He actually ended up 'selling' us on another car at a dealership across the street. Not that he didn't want the sale - but he really helped us to choose between the practical and the dream car. We are going to love this car forever, and now we know we made the right choice.This is the guy you need to ask for. He is definitely a cut above the rest - real class. My family will go to him from now own - and send everyone else I know there too.

I took my car in for routine maint. Friendly staff...

I took my car in for routine maint. Friendly staff quickly got my car checked in. They upheld the timeframe they had quoted me and I was out the door and rolling.

I went in to have my 09 Fit serviced and while waiting...

I went in to have my 09 Fit serviced and while waiting took a 2012 Civic LX for a test drive. I really like my Fit but the Civic was smoother and more refined and I thought it would work better for me on long trips.

This was my 3rd experience with Bremerton West Hills...

This was my 3rd experience with Bremerton West Hills Honda in obtaining a new car (Lease) and my second time working with Jamie also my first time working with Jake. As always the experience was exceptional! They take the time to explain all the options, whats available, all about the lease and the new car. As I told them at the sales presentation, It is so important to have friendly, knowledgeable persons to discuss the cars with their clients and this is always the case with West Hills Honda. I mentioned also that to me, the experience just starts with the sales personnel, the rest depends on the, financial person, and the Service Department. Here again, I have always had exceptional service from a simple oil change to a complicated repair issue. I commend West Hills Honda for having sales persons with the qualities of Jake and Jamie. They will keep us coming back! Well done.

Totally positive experience. Salesman Samuel Canfield's...

Totally positive experience. Salesman Samuel Canfield's friendly approach was perfect -- available, but not too strong (which would have made us leave). By the time we purchased the car we didn't plan to buy that day, we were thanking him for our decision to buy. He was great at closing the deal while not pressuring us. He's an asset to the company, and yes we would be quick to recommend him to our friends!

Servicing my CRV was fine. The car wash and inside...

Servicing my CRV was fine.The car wash and inside cleaning was shoddy! The roof was not touched at all, many missed areas on the body, and bugs still on the windshield.This shows West Hills Honda doesn't even read their feedback! I told them I was dissatisfied and now they want me to tell everyone about my experiance. If I wasn't leasing my CRV from them, I would go to another dealership!

Best service dept. I have ever delt with. Mr. Jeter makes...

Best service dept. I have ever delt with. Mr. Jeter makes service worth the 3 hour round trip even though I have a dealer 15 minutes away. I also bought my last Honda from them and they are excellent in all phases of the sale. And to top it off, you get a lotte and a comfortable place to sit and wait.

We received a coupon in the mail for a cheap oil change...

We received a coupon in the mail for a cheap oil change if we test drove a car. We were not planning on buying a car! We test drove the CRV (which I have always wanted - Barb) but Mal did not like the gas mileage. It has changed and it is better on gas. We test drove and before we knew it we had bought a car. We have had it for 4 days and so far very pleased with it. PJ answered a lot of our questions and was very attentive. Then Jamie came into the picture and helped close the deal. We started out with a higher interest rate through Kitsap CU and when my husband went into the credit union the next day we found out that the interest rate was lower. We called the dealer and they were willing to redo the paperwork and get us the lower rate. I wish this had been done at the beginning but oh well. The people we dealt with were very friendly and could not do enough for us. PJ even threw in a cargo liner for us. We were very pleased with the dealer and are truly looking forward to working with West Hills Honda in the future.Would we refer our family and friends? We would! It would be tough with our younger son though as he works for Lexus of Bellevue.Barb and Mal Thomson

I purchased a new 2001 Honda Odyssey from West Hills...

I purchased a new 2001 Honda Odyssey from West Hills Honda. The purchase experience was excellent. Since that time I have exclusively had my Honda serviced at West Hills Honda. Each time they have done a fine job taking care of my car (and me while there).I will continue to take my business to this Honda dealership!

I had an outstanding professional experience buying a new...

I had an outstanding professional experience buying a new Honda Accord with Jeff and the entire staff at West Hills Honda. I brought my family with me and my kids were treated with ice creams and popcorns. Jeff and I worked out a deal, added the accessories that I wanted and now enjoying my new Accord. Jeff explained the bells and whistles of my new Accord and answered all of my questions. Currently waiting on the accessories and I'm sure that when I bring it in to get it installed I'm sure that I will get excellent service and customer satisfaction. Thanks again.

I've been a customer of West Hills Honda for over 10...

I've been a customer of West Hills Honda for over 10 years and they're the best. Purchased a 2007 Civic LX from Akeem Sloan. He was extremely professional, personable, and patient during our transaction and also followed up after my purchase to make sure I was still happy with it. Thank you Akeem. Hubert Jeter and Brandon Montana in the Service Dept. are always so helpful, friendly and courteous. Truly assets for West Hills Honda. Always a pleasant experience when I get my car serviced. You guys are THE BEST!!! Thank you. I highly recommend West Hills Honda!

The place was clean and all the salespersonal we...

The place was clean and all the salespersonal we friendly. Everyone that help with the sale of the car explained everything well to us. They made sure that the car was clean and full of fuel before we left that day.

I had a very positive experience at West Hills Honda. ...

I had a very positive experience at West Hills Honda. Jamie, my sales rep. was very knowledgeable, polite and friendly. I would definately recommend both the dealership and Jamie tomy friends. Marcia Anderson

Great service at a fair price. Thorough and appreciated...

Great service at a fair price. Thorough and appreciated the explanation of what would happen for the service. Brandon was friendly and efficient. Comfortable dealership to wait on service.

Sales department needs fixing

Salesman know how to do thier job, unfortunatly few know about the cars. Was told numerous things about the cars that we later found was false. Manager was pushy and did not know how to listen. Waiting area was not inviting, and overall experience was pushy and aggrivating. Do your research before you go and leave if you start to feel you need to because after that they will just waste your time.

Kent is awesome!! Such a friendly, funny and personable...

Kent is awesome!! Such a friendly, funny and personable guy. He explained everything throughly, went through the vehicle with us step by step so we knew where everything was and how it worked. He was very patient with us, and it was clear that he wanted us to be happy with our purchase. He worked hard to get us the deal we wanted, and we couldn't be more happy. He even bought us lunch so we wouldn't fall out on him before we could complete our purchase. :-D West Hills Honda is the best dealership I have ever seen. Very friendly people, free espresso, comfortable waiting areas, great service department, even a shuttle if you need a ride to work or home while you wait for your car to be serviced. Akeem was organized, efficient, great at explaining the financial details and friendly too. He made a part of the deal that is never really pleasant, fly by in no time at all. I would definitely recommend West Hills Honda to anyone interested in purchasing a car or servicing their car and being treated like royalty. C. QuinlanBremerton, WA

This is our third Honda purchase from this...

This is our third Honda purchase from this dealership..two from Salesperson Kent Tompkins...always had a good experience here...also Josh in finance quickly and professionaly completed the sale...told Kent on the way out the door that we would be back again for another purchase from him...and we will! Both Kent and Josh are very personable people. Also never had a problem with service and almost always on time for return pickup.No need to go elsewhere we have the best in our hometown!

I cannot say enough about the red carpet treatment I...

I cannot say enough about the red carpet treatment I recieved from West Hill Honda. Josh Williams knows his product and was fun to work with. No games, no guy in checkered pants with big teeth and smooth talk. No buzzards circling in for the kill.Just presents the product and lets it speak for itself. Effeciently and professionally handled my car sales. Has a great sense of humor too.My finance manager, Josh Kolbas is a kick in the pants. I have never bought a service plan for my vehicle and was already saying no when he pulled the info out. When he showed me the expense slip from a overheated computer chip and the cost to replace, I was almost sold. Then when he said if you don't have to use it you get all the money back it was a no brainer. I had to have it. Then I got the oil change package and they will let me drop off my car and take me and drop me off to go shopping. I feel lke I am protected from all angles. When I left I felt like I was driving a Lamborgini off the lot. Oh, and I get a free Latte with every oil change and they balance my tire to. If I get a ding, scratch or rip in my apolstry no problem. I take it to West Hill Honda and they will give me a rental to use while they repair it. I could go on and on. Oh and my sales guy Jason bought me a sandwich. Jason and Josh Rock. LEAH CHAFFEE Shelton WA

Our expectations of the purchasing process were exceeded....

Our expectations of the purchasing process were exceeded. Everyone to our salesmen, sales manager, and finance manager went above and beyond. Will always recommend West Hills Honda.

I had a very smooth and professional experience buying a...

I had a very smooth and professional experience buying a new Honda Fit with Amy and the entire staff at West Hills Honda. Amy made an immediate good impression that stood out from other dealers I had contacted via email. I already knew exactly what car I wanted. Instead of beating around the bush like the others, Amy was ready to deal and to order a manual transmission model from the factory. She had the straightforward, no-nonsense approach I was looking for, and met the price I asked for. After we made a deal, Amy was always available and responded immediately to calls or emails while we waited for my car to arrive from Japan.My favorable impression continued throughout the whole process. That goes for Josh, the finance manager, too. He was welcoming, professional and non-pushy.The "internet salesperson" for another dealer told me "there is no 'buy now' button on the internet for the Fit". Maybe so, but this experience came as close as you can get. The only time I even went to the dealership was to pick up the car. That was quick and easy too. It could not have been easier or more painless, even special. I feel West Hills Honda does not take their customers for granted, even for an entry-level model like the Fit which does not have a lot of profit. They seemed to care that I was happy with my purchase and that everything was done right. I recommend WHH and will return in future. It is easily worth the trip from Seattle.

This extraordinary deal was completed by a few internet,...

This extraordinary deal was completed by a few internet, text, and phone exchanges! Savings on extra packages were offered that I hadn't even considered. When I arrived to pick up my brand new, 2012 Honda CRV, the "red carpet was rolled out." Kent greeted me outside and graciously escorted me into the dealership where Rob Colon was beaming with pride re the deal we had made! In a few moments, Josh, who had all the necessary paperwork lined up, explained with precision and clarity and all was signed. Then, Kent took me to beautiful car bedecked with all colored balloons and a big red ribbon, then carefully explained all the exquisite features of my new car, set up my phone and other electronic devices and off I went! Never has there been a sweeter deal expedited with such professional precision and gracious caring. I was well taken care of! A deal made in heaven! Thank you to West Hills Honda!

I love a win-win situation! After not having so much...

I love a win-win situation! After not having so much luck with the first dealership I contacted, I started working with West Hills Honda. I had done all the research necessary on the car I was going to buy, and knew what it was worth, and knew what the accessories were worth by their as-installed price. I told Amy, the internet sales manager exactly how much I wanted to pay for the car and what options I wanted on it (it was a very reasonable price.) I told her what I needed as a trade-in value for my trade-in vehicle and she dealt with the used auto manager for and made it work, without him ever looking at my trade-in!I got a great deal on everything, and they made it SO EASY. Akeem in financing was extremely organized and had all the necessary paperwork in order and ready to go. He explained everything very concisely and effectively to me, and before I knew it we were done. This was the easiest and smoothest new car transaction I've ever dealt with. It was well worth going out of my way from Issaquah to buy my car there. An added bonus is that the sales tax is about a full percentage point lower in Bremerton than anywhere in King, Pierce, or Snohomish County.Btw, I love my new car!

Purchase of 2012 Honda Odyssey on 15 November 2011 was a...

Purchase of 2012 Honda Odyssey on 15 November 2011 was a very good experience for my wife and myself. Salesperson Samuel Canfield knew his product thoroughly, presented it well and his selling techniques were superb. He received an assist from a salesperson named Jeff. Thanks. Akeem Sloan's handling of the necessary papers associated with the purchase of the new vehicle also was handled quite well.Overall, we had a very good experience with West Hills Honda.

I had a very good experience with WestHills Honda. I...

I had a very good experience with WestHills Honda. I stopped by about a month ago to see what options were available on a new 2011 CRV. I wasn't ready to make any decisions that day regardless of sales pressures. Yes I got a couple of follow-up calls but they were more informational than pressure. Yes the sticker prices were higher than I could find on the internet but I knew that was negotiable at WestHills or anywhere. I looked at other AWD vehicles for about a month and decided to go with the Honda. I called Ed back but he wasn't going to be available so he sent me to Sam. The price on the car I wanted had dropped considerably since it had been there awhile. I brought my trade-in and got an estimate and bought the CRV. I have gotten a couple of follow-up calls from Sam to see how everything is going and if I have any questions. I haven't been to the service department so I don't know how to rate them. The sales and finance department treated me well and I would recommend this dealership.

Excellent experience! Erik Butler and his team at West...

Excellent experience! Erik Butler and his team at West Hills Honda exceeded my expectations! I loved the professional service, fantastic value, fantastic interest rate and the employees were all so sweet and customer oriented! A+! Thanks You West Hills Honda and most importantly...Thank you Erik Butler!

Brad Ingram was polite, and listened to what we wanted. ...

Brad Ingram was polite, and listened to what we wanted. He was not overbearing and did not try to sell us a car did did not meet our stated expectations. He showed lots of knowledge of the inventory. It was a pleasant experience for a first time car buyer, as there was no high pressure sales tactics.

came in looking for a mini cooper. sales person had the...

came in looking for a mini cooper. sales person had the car waiting for me to drive.Was very respectful and got me all the information in a timely manner.

Had my car serviced with them for about 10 years. Oil...

Had my car serviced with them for about 10 years. Oil changes and maintenance all on time. Car always well taken care of and ran like a Swiss watch. I had the head gasket replaced a few years back due to an oil leak. After the work was done, the engine had a heavy knocking sound. I came back in to get it checked out and they were nice enough to give me a loaner car for the night. They told me it was a worn bearing and shouldn't be of major concern as it was no safety concern and would likely go another 100k and "tightened things up" to mitigate the sound. It always ticked just a little after that but otherwise worked fine. I had other services such as brand new tires/struts done over the next few years as needed, confident that this car would continue running well for a good time. This year however, about 500 miles from home, one of the rods shot out of the side of the engine, rendering it useless. I was stuck in Canada and having a weak USD made repairs be almost $6000 USD (about $5100 CAD/conversion) and there was no guarantee as to how long a used engine would last and no way to economically get it back to the states to do the work here so I ended up writing the whole thing off and renting a car to get back home. I was reading up as to why crank bearing fail in otherwise perfectly good engines (never burned 1 drop of oil) and the main reason is accidentally running the engine without oil. Could it be when they did that work on it that happened and they tried to cover it up? I have no way of knowing for sure, but I know this, I don't know a single place that would own up to something like that or not try to cover it up if they did. It's also possible they did everything fine and it was just a fluke thing... who knows. But giving the vehicle a clean bill of health only for it to kick the bucket a few thousand miles later leaves me very displeased to say it mildly. Also, all other maintenance other than oil changes concluded in a much hire price than originally quoted and parts are generally best gotten elsewhere for much less if you can help it, but it's the dealership so they do good work and it's worth it, right?? I don't really know what to think or who for certain to blame for things going wrong. But on a better note, customer service and friendliness were A+ and they have a very clean and professional business front and free shuttle. Leaving a lower mark for quality of work could be partially because I'm blowing off steam. Things could just happen too. I'll let you be the judge of that. Also, I'm not not going to be one of those "I had a bad experience with X make of car so I'm never getting one again" people. I have another Honda serviced by them and it still runs and drives great, however, now I have decided to do oil changes myself which makes recommended a "no" because I am wary of having to take it in and have something like this happen again.

West Hills Honda was actually an enjoyable experience....

West Hills Honda was actually an enjoyable experience. The salesmen who helped me with my purchase of my 2012 Honda Civic were very professional and answered all my questions to the fullest extent. I went into the dealership not even looking to trade in my vehicle but what they had to offer was a deal I couldn't turn down.

Pleasant, no pressure visit. Took a great test drive. ...

Pleasant, no pressure visit. Took a great test drive. All questions were answered in a satisfactory manner. Even though we didn't buy a car, my husband and I were very impressed by the friendliness of the staff and cleanliness of the facility. I would recommend West Hills to anyone looking for a Honda.

Jason was a GREAT salesman to work with! He was there...

Jason was a GREAT salesman to work with! He was there when we had questions and at no point made me feel as if I was being coerced or pushed into anything!! He respected that I was there doing my preliminary research into which new car I was going to get and was full of information for every question that I had. Thanks West Hills!! Keep Jason around for a long time!! I can't wait to come and buy my new car from him!

Before we even at the front door, we were met with a...

Before we even at the front door, we were met with a friendly face & smile. Jason came right out & met us as we were looking at Crv's and knew pretty much what we wanted, as we were turning in our crv on another Crv (2011). Jason was very professonal and helpfull wanting us to get exactly what we wanted. Which we did with his help.We have bought most of our car's through West Hills Honda and would not hesitate to go back, with sale's professionals as Jason.

Teasha knew that we were looking for a ford powerstroke...

Teasha knew that we were looking for a ford powerstroke f250 or 350, so when one showed up as a trade she called and told me all about it. It seemed like just the right truck and I was not dissappointed when I got to the store. Teasha, Rob and Josh all did a great job. We got a super price and the sales people were even better Thanks, Ed Hoch

We finally decided that it was time to buy a new car. We...

We finally decided that it was time to buy a new car. We did a lot of research over the past several years and talked to several dealers. West Hills Honda was the dealer we decided to work with because of the friendly and focused customer service. Jason Williams was our sales rep. He is very knowledgeable about the product, really good natured, and not at all pushy (I walk away from pushy salesmen!). He really worked with us to put us in the car we wanted for the price we wanted. Will, in financing, got us through the whole finance process quickly and without a whole lot of pain on our part! :)We really enjoyed the new car experience at West Hills Honda. We've already recommended this dealership to our friends.

First of all, our reason for coming to West Hills when we...

First of all, our reason for coming to West Hills when we were in the market for a new car was because we were so impressed with the people in the maintenance area which we had used. How happy we were to be greeted and helped by Samuel Canfield! He is very knowledgeable about Honda automobiles and showed us all of the features without being pushy. He worked with us until we could reach our goal. The entire exprience was great and we will recommend West Hills to our friends for sure!

It was a pleasure to work with Sam Canfield in working...

It was a pleasure to work with Sam Canfield in working out a great price on the car. He was open and fair about what was a reasonable price. I think anyone looking for a new car should check out prices on truecar.com. Will Parker also did a efficient job with all the paperwork. This is the second time we have purchased a car at West Hills and are very satisfied with the dealership.

I came to Honda just to see what was available and what...

I came to Honda just to see what was available and what my options might be. I was greeted within 15 seconds of walking through the door by a salesman named Jason Williams. Jason was very polite and immediately asked me if there was anything he could do for me and I told him I was dying of thirst and he rushed and gave me a free bottle of water. After that Jason took me to a vehicle and drove me around to multiple dealerships to help me find a car I would love to own. While we were searching, he had another employee, (I believe his manager) take my keys and inspect my current vehicle to get it appraised and see what kind of deal I could get on a trade in. I spent approximately 45 minutes to an hour with Jason and he really helped me to find that perfect car. Unfortunately after I spent all this time with him, and we found the car I had fallen in love with. I was unable to get approved for the loan. BUT even though I was upset about not being able to get the car (Due to my delinquent and horrible credit), I left there knowing that when i get my credit fixed and can get a car I would really like, that I now have a FRIEND I can go back to at Honda and know I will be very well taken care of. Jason exceeded my expectations, I do NOT like going car shopping because most salesman are TOO pushy, and really don't let you speak, they basically try and talk you into getting something that you don't really want, and won't take no for an answer. Jason STILL did not take no for an answer but instead he was able to really dig down and find my needs and what i wanted in a vehicle as well as my price range, and he DID succeed in finding me that vehicle, I just couldn't get approved. I will be coming back to West Hills soon to get that car, and the ONLY person I will go through is Jason, he was unbelievable and was very knowledgeable and I know that I will be well taken care of!

I went into look at a car, Jason was really helpful and...

I went into look at a car, Jason was really helpful and patient.. When I decide to come back I will for sure ask for Jason again. Your dealership has very perfessional and personalbe employees.

Samuel Canfield did a great job selling us our new Honda...

Samuel Canfield did a great job selling us our new Honda Odyssey in August. He was very helpful and worked hard to make the deal. The van was in excellent shape, perfect color, perfect blend of options, and was delivered faster than planned. We hope everyone can have as good an experience as we did buying our Odyssey.

This is the first time in my 67 years I didn't need a...

This is the first time in my 67 years I didn't need a therapist after purchasing a car. Jason was honest, kind, and professional(no trying to trick on the price) with a bunch of friendlyness included.Thanks, I'll be back too!

Everyone we encountered at West Hills was very friendly...

Everyone we encountered at West Hills was very friendly and helpful. Samuel is a wonderful person as well as salesperson. We told him we were interested in the Accord and the Civic but not sure which way we'd go on that choice. He went out of his way to show and explain the vehicles to us and even asked us questions we had not considered in our quest for the right vehicle for us.Samuel was very patient and thorough, and quite persistent in his serch for the particular car we wanted, as they did not have one on the lot. When he did locate one it was nice to see that he was as happy for us as we were in getting the car sooner than expected.We had several options added to the Accord SE and were impressed with how quickly and how well the installations went. And we felt the price of the vehicle was extremely reasonable considering what a great car we got.Our experience with West Hills Honda was very pleasant. The atmosphere is professional but with a "small town" friendly presence. When we're ready for another vehicle we'll be visiting West Hills again, as well as referring others to West Hills. Especially to Samuel, he is definitely a great sales rep.

I have been dealing with Jeter in the service dept first...

I have been dealing with Jeter in the service dept first for my Element (which I loved!!) then for our Ridgeline (which I also love) when we made a vehicle change. He has always benn the best. Knowledgable, great personality and gets the work done quickly.West Hills is a great place to do business, and in the service dept Jeter is the best!!

We decided to trade-in our three-year-old Honda Fit...

We decided to trade-in our three-year-old Honda Fit (purchased new at West Hills Honda) for a larger vehicle. Because of very positive past experiences in sales and service, we turned first to West Hills to see what they might do for us. David Beamish was introduced to us, and he listened attentively to our interest in finding a quality used car that would give us more of the comfort and safety we were looking for. He introduced us to the Accord class, explained its many fine qualites, and patiently answered all our questions and concerns. He then showed us three used Accords, and we focused our attention on - and test drove - a 2010 model with very low mileage. We told David that we had made a committment to test drive a 2010 Camry at a different dealership, but that we would talk with him again the next day before making any final decision. Before we left, he put some numbers together that included a trade-in for our Fit in the price. At no time did we feel pressured by David to break our prior committment. We DID test drive the Camry, and were impressed with its comfortable and quiet ride. The Toyota dealer did offer us top bluebook value for a trade-in - along with a lot of arm-twisting. But because of the depth of David's information, and our prior experience with the quality of vehicles and service at West Hills Honda, we returned the next day. After David was able to offer a match of the bluebook trade-in offer, we purchased the 2010 Honda Accord he had shown us the day before. David was professional and knowledgeable during the entire process, and it was a pleasure purchasing an automobile from him. We know we made the right decision, and we'll strongly recommend West Hills Honda, and especially David Beamish.

We were a late afternoon emergency having been towed in...

We were a late afternoon emergency having been towed in from the Kingston ferry. After boarding in Edmonds we lost our stering/ignition. Surprise, it was raining hard. The service department was an oasis of friendliness and efficiency after a long time in the "rainforest". Parts had to be ordered and shiped from Portland. We had commitments ($$$ non refundables) and limited time. We had to be on the 2pm ferry to Victoria in less than 48 hrs. Brandon made it happen. He promised to have us out by noon the day of our transit and he came through. The weekend was a day away. Everything came together as if weaving a seemless garment. The orchestration was impressive. We travel 7 months of the year for pleasure and have been in an out of Honda dealerships all over the U.S. so hopefully our recommendation for West Hills Honda carrys extra weight. If we have to breakdown we want the dealership to have modelled its service department on West Hills Honda. We have been spoiled for the best. Thanks again to Brandon and our super skilled mechanic. Anne & Ron Calhoun

Amy was great; easy to work with, very professional,...

Amy was great; easy to work with, very professional, knowledgeable and friendly. We were contacted by Amy after my wife looked at some CR-V's on the internet and Amy gave us a great deal. This is the third CR-V we have owned and do not plan on ever owning another type of vehicle. Simply put: West Hills is the place we buy our cars.

Three days before Christmas 2010, our car was rear-ended...

Three days before Christmas 2010, our car was rear-ended and totaled. On a wet morning on Christmas Eve, I walked into West Hills Honda and was greeted by Jay Dezuveldia, who spent the next two hours with me as he listened to our concerns in finding the right model, and test driving a couple of great options. In the end, we settled on an Accord sedan that we enjoy. Jay made our less than convenient timing looking for a new care quick and painless. Jay and the staff at West Hills Honda were polite, caring and most important not pushy or demonstrated any pressure sales tactics. We left West Hills Honda extremely satisfied and will gladly return there first, when we consider any new/pre-owned car in the future. Thank you Jay Dezuveldia and the staff at West Hills Honda!

Thanks to West Hills staff and professionalism we got...

Thanks to West Hills staff and professionalism we got pointed to right where we wanted to go. The greetings were cordial right from the start. I'm sorry I didn't make this visit to your website as soon as this but I was waiting to use at least a tank of gas. WOW! 275miles on 3/4 of a tank in our "brand new" hybrid Civic. We don't have 500 miles on it yet, so I'm hoping for improvement. I can't think of any improvement w/staff at West Hills. Salesperson David Grable knew just how to help us into what we were looking for. Aikeem is great at answering all our questions. All because your person that's Internet Manager knows what she's doing. Thanks again. Cheers!

I was a 'walk-in' at West Hills Honda, and David Beamish...

I was a 'walk-in' at West Hills Honda, and David Beamish met me at the door with a smile. I explained I was there to test drive only, and Honda was the first of several dealerships I planned to visit that day. Never did I feel pressured or manipulated by David during our 2 hours together. I test drove a 2007 Honda CRV, a used KIA, and a new 2011 CRV. David was unbelievably knowledgeable about all three vehicles - and other makes as well. He listened attentively to what my concerns and priorities were (safety and reliability.) He explained in depth how these characteristics rated in the vehicles I was looking at, and used language I understood; and patiently answered all questions and concerns...he never 'pushed.' I DID test drive other vehicles at other dealerships, but because of the depth of information and quality of the dealership and vehicles at West Hills Honda, I returned three days later and bought a 2011 Honda CRV SE. Not only was David professional and knowledgeable during the entire process, so were others I spoke to in the dealership. I feel confident I made the right decision, and will strongly recommend the West Hills Dealerships, and especially David Beamish. (FYI: I am a 68 year old widow - and this is the first vehicle I have bought on my own, as well as the first NEW vehicle.)

I have been a Honda owner for 30 years. I have had...

I have been a Honda owner for 30 years. I have had outstanding service from the Honda Service department through the years. I have been dealing with Mr. Brandon Montana at West Hills Honda for all my vehicles service needs from the time he started with West Hill Honda. Brandon has been excellent every time I have brought my vehicles in. He has been cheerful and makes sure everything is taken care of. Brandon listens to every concern I have. Thanks Brandon for all you do.

You can't beat West Hills Honda for sales and service. ...

You can't beat West Hills Honda for sales and service. We bought our car there two years ago and they have serviced it since then. Brandon listens to any concern I have with the car (which is rare) and it is dealt with in a professional manner. He explains every detail of the work that was performed and I go away a very happy customer. Thanks Brandon for all you do.

I thought Andy was very personable. I felt like I was...

I thought Andy was very personable. I felt like I was talking to someone realistic and down to earth.I came in wanting to leave with my red Honda Fit and I did! They gave me the payments I could afford. The three people I worked with were awsome Andy, his helper and the finance guy. Sorry I'm not good with names but they made it a fun expirience. I love West hills Honda!

West Hills Honda has an outstanding service department...

West Hills Honda has an outstanding service department and very helpful people. Brandon has been excellent every time I have brought my civic in for service. He has been cheerful and makes sure everything is taken care of whenever I bring my car in.

I love my new car, but more than that, I love the...

I love my new car, but more than that, I love the salesman who sold it to me. Kent Tompkins was seriously the antithesis of everything you hear about car dealers. He really cared about my happiness and more than anything he wanted me to be happy with the car I got and feel good about the overall experience. I will definitely recommend Kent to anyone who is looking for a car (or a great piece of art, as he is also a very talented artist). Thank you Kent for making buying a car such a wonderful event!

After I researched information online about CR-Vs, I went...

After I researched information online about CR-Vs, I went to the dealership to ask some questions and test drive the vehicle. Peter was the first salesman we saw, he sat down with me and "listened" to me. He then answered me with a direct question. After that we went to see the different colors of vehicles in person. We then went for a test drive in a the EX model. While I was driving Peter showed my son more features in the vehicle that he was interested in. Upon returning to the dealership we discussed pricing. I got a great deal on the vehicle I drove and the next day I went to pick it up. My entire experience at this dealership was fantastic. These salesmen we curtious, professional, and down to earth...no pressure at all. I am recommending the dealership as well as Peter Metcalf as your Honda representative.

I have been through 3 or 4 dealerships in my time, and...

I have been through 3 or 4 dealerships in my time, and I'll be serious with you for a moment. West Hills Honda has been the best dealership and the people that I have come into contact with there have been very kind to me. They have shown me that it is not just my car that they care about, but they care about me too. They shuttle me to my house, call me when my car is ready, come and pick me up, and even then, they still take the time to ask me how I am doing. One time, for example, Brandon in the service department even bought me lunch at the dealer while my car was being worked on. So if I were to sum up West Hills Honda in one word, it would be: GREAT!!

I came to west hills honda in search of a new car that...

I came to west hills honda in search of a new car that would be safe for my kids and good on gas mileage. I pretty much knew what I wanted right away. David was my salesman and I really appreciated how he wasn't pushy and was able to answer every question and concern I had. It was easy and went much smoother than I expected thanks to him.

I'm a Canadian, and I purchased a used Toyota Highlander...

I'm a Canadian, and I purchased a used Toyota Highlander Hybrid from West Hills Honda. I researched car prices from the border down to Oregon and West Hills gave me the best price for a great vehicle. They offer over 250 good quality used vehicles on the lots of the dealerships in the West Hills Autoplex. Their prices are very competitive, and their knowledge and service are excellent. When it came to the cross border importation of the vehicle, West Hills Honda staff made things go very smoothly and took the vehicle to the border for me. I highly recommend the experience. I saved about $9000 by buying in Bremerton rather than in Vancouver.

I would like to offer a huge Thank You to P.J. and Josh...

I would like to offer a huge Thank You to P.J. and Josh at West Hills Honda. I have driven Honda's for the past 24 years, dealing with 2 different dealerships in the state and I would like to congratulate West Hills for their "over the top" customer service. I purchased a new 2011 Accord this past weekend, replacing my Honda Pilot. I had a little separation anxiety going into it, but P.J. put me at ease and made the whole experience very fun. I really enjoyed working with Josh in the finance department; he was relaxed but very knowledgeable which made me feel confident in my decision. I would highly recommend West Hills to any prospective buyer out there. They are #1 in Customer Service whether it is in the sales or service part of it.

I'm quite surprised at some of the negative reviews I...

I'm quite surprised at some of the negative reviews I have read here. My experience at West Hills Honda was excellent. I arrived, a single woman, trying to decide between some Honda models and some Toyotas. PJ, my salesman, happily lined all of them up for me, enabling me to test drive one after another without changing dealerships. (I later went to Toyota, and he had been very up front and had not misrepresented his competition). Early in my conversation I told him I would be buying the car through Costco ($400 over dealer invoice was all they would make from me), yet he continued to be patient and spend as much time as I needed to make my decision, even when on subsequent visits I arrived with three young children in tow! My only complaint was being forced to listen to a long discussion of after market add-ons (Maintainance agreements, extended warrantees, etc) that I had no intention of buying but the man (not PJ) insisted I had to sit through anyway.The car arrived when they said it would, was ready for pick up when they said it would be, and the whole experience was easy and free of pressure. Two months later PJ still checks in unobtrusively by text just to make sure that all is well and that I have no concerns. I would unhesitatingly buy from them again.

I could fill several pages about our awful 2-day sales...

I could fill several pages about our awful 2-day sales experience with this dealership on the attempted purchase of a new Odyssey minivan that amounted to nothing but hurt. The bottom line is that their sales tactics are the most insidious we've ever experienced over our life times, including complete disregard for an elder with a heart condition after being held waiting for hours past dinner time... to achieve nothing but the sales force's practice of "we've got power over you!"If Honda America reads this, I strongly encourage you to revoke, shun and ban any authorized dealing license of your product from these crooks.Fortunately, we found healing a day later after finding exactly what we were looking for, at the advertised price, at Dick Hannah Honda in Vancouver, WA. The courtesy and dealings with them were like day vs. night.

I had THE WORST experience buying a car from West Hills...

I had THE WORST experience buying a car from West Hills Honda; when I first stepped onto the lot, they quoted a price of $18,500 for a car with an MSRP of $16,000! I lowered the asking price and bought a new car that Saturday, but the color I wanted was not available on the lot, so they had to transfer it from another dealership. I was told that it was already available and that I would recieve it on Sunday. I didn't recieve the car until that WEDNEDSDAY...not only was the car not ready to be picked up, but they lied about it's status...it was still being transported to Washington on a truck! The worst part of it all was, after the sale, West Hills forgot that I existed...I had to constantly call to find out the status on my car. I was the customer; they should be informing me of the situation. Plus, everytime that I called, my dealer or his manager was always conviently in "a meeting". I really felt like West Hills gave me the run-around AND the brush-off. I am a young female so all that they saw was someone they could take advantage of. They are so preoccupied with potential customers that they really neglect the current ones. PLEASE...before you buy a car at West Hills, research other dealers in the area. The customer service at West Hills is truly HORRIBLE!