West Herr Toyota Scion of Williamsville

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 5.0 Quality Of Work: 4.6 Friendliness: 4.7 Pricing: 4.5 Overall Experience: 4.5


By clicking the button, you agree to our submitted.

Car buying made easy

5
Jamie Borow on 11/21/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Buying a car in the past has been kind of stressful but I have to give these guys props. They found me an excellent car in my price range that had everything I was looking for and then set it all up so it was quick and easy. A big thank you to Johnna Weiss and Pat Schiske.


Thank You!!

5
Bob B on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A special thanks to Adi Barak and his team for helping me get into the truck that I wanted. I had a few special circumstances pop up along the way and they handled them professionally and with the utmost care. Thanks again for the great service!!


best experience in buying a new truck

5
DF on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Anyone looking to purchase new car or truck this is the place to come. The staff was first class. George Cannon was my Sale Rep. and was very easy to deal with. There was no pressure. He was up front, honest through the whole transaction. My perm address is Vermont so he took the time to make the transfer as if I had purchased it there sale, tax, tags everything! Unbelievable great service. My truck was delivered to me with programming options in place a full tank of gas. All due to him. We had to wait a couple of days to get things in order so my truck was kept inside the whole time. I was also offered a great deal on my trade in, which I thought I would never do.Again if you are looking to deal, find George!! you can't go wrong. I purchase a Tacoma 2017


New car

5
Gordon on 11/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just wanted to thank Mike for the best new car buying experience I have ever had. Thank you Mike!


Thank you joe furlong!

5
Ann Marie on 11/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thanks joe for making my car leasing simple. I shopped for two straight months before coming to West Herr! I should of started ther! Fast, simple, and easy. Great customer service! thank you!


A pleasure to work with Michael Uschold

5
Jennifer on 11/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Had a great experience, very well organized.customer service was excellent


First Time Lease

5
Christopher Glowacki on 11/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Today I drove away in a brand-new 2017 Toyota Camry thanks to Adi Barak! Adi and his team helped me, as a recent college grad, understand the pros and cons of leasing vs. buying. I was extremely happy with their service and would highly recommend them to anyone that I know who is looking for a new car.Thanks Adi!


A pleasure to work with Joe Furlong!

5
Tiara on 11/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It really was a pleasure to work with Joe Furlong. I went there in the morning to buy a used a car and ended driving out of there with a brand new 2017 Rav4! A long process because I couldn't decide on what I was looking for in a car and as a first time buyer, I was apprehensive going through a dealership. However, whatever requests I had asked for, Joe definitely put in the effort to ensure I got what I wanted. He was very personable and understanding in those 7 hours I was with him! I was more than happy to have received my set of keys and direct instructions on how to work my features in the Toyota. I would recommend this dealership a thousand times! Thank you Joe Furlong and Tom Vullo!


Wonderful experience

5
Reuben on 11/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just leased new RAV 4 - enjoyed everything, very well organized, customer oriented business, no pressure, maximum flexibility, warm and friendly atmosphere. Joe Furlong lead me through from A to Z - very professional, patient, punctual, took great care, took time to show many options, helped a lot with making a right choice. Thank you!


Thank you Mike

5
Chuck from Buffalo on 10/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike was wonderful as always. Got me the truck I wanted that fit my budget. No pressure and didn't waste my time.


Purchase of 2014 Ford Focus

5
John & Julie Bright on 10/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Noah and Michael Uschold were so very nice and helpful. The young man who did the financing was wonderful also. Everything was explained step by step. We are very satisfied with our purchase.


Great Experience

5
LovePurple on 10/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just traded in our 2003 Highlander's for a 2013 Nissan Murano. Mike Uschold was our Salesman and we would highly recommend him!! He was very accommodating and made the whole process very smooth!! If you are looking for a new or used vehicle, contact Mike to help you out!!


Purchased a new car

5
ML on 10/24/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jeff Haase is a helpful and patient rep. He gives you the options and lets you make the decisions, without feeling obligated to anything. Jeff made the entire process efficient and easy. I would definitely recommend Jeff others that are looking to purchase a car.


Trading in my Tundra for a Tacoma

4.3
Jim Howard on 10/22/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Mike Uschold was very helpful by asking questions of me to find out what kind of truck I wanted. Once we narrowed it down, Mike pursued getting me the vehicle in the color I wanted from a nearby dealer, and kept me updated as to the arrival date of the vehicle as best he could. Mike made sure the numerous paperwork was completed correctly and ready for us to sign at the time of delivery. He spent time with us going over the equipment inside the Tacoma. At no time did we feel rushed. Mike did help my wife with the lease of her Toyota Corolla in March and that is why we went back to Mike when looking for my next vehicle. I would recommend Mike to my friends and family. Thank you, Jim Howard


Very pleasant Exp

4.8
Fahim Mtaz on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

Traded our 2015 RAV4 for certified 2015 Highlander. My sales rep was Johnna Weiss, introduced by George. Both were patient, helpful & professional. I wasn't rushed or forced into making decision. Took time to show me different cars. Worked with me in terms of getting the best deal possible. Very happy with the experience. Would highly recommend Johnna and West Herr Toyota.


Horrible experience!!!

2.5
Ali a on 10/14/2016

Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 5.0

I bought a 2016 Toyota Sequoia brand new!!Was only given one key for the car. I was told the other key would be mailed to me. That never happened!! A month goes by. After I write an email I got contacted and was told I had to go the dealership to get a key made. I was offered a free oil change in return. They forget about you as soon as you pull off the lot. And when it's clearly there fault they offer a pathetic oil change.


Great dealership to work with!

5
Alyssa on 10/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was looking to lease my first car. As a first time buyer/leaser I was a little apprehensive, but as soon as I walked into West Herr I felt comfortable. I worked with Michael Uschold and he was fantastic. I went to another dealership before West Herr and got a quote. Mike told me West Herr would beat whatever I was quoted at the other dealership, and they did. I was very satisfied with my experience at West Herr!


Horrible customer service

1.6
Aliandco716 on 10/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 3.0 Overall Experience: 1.0

I purchased a new vehicle off the lot. One there higher end trucks. I only got one key for the vehicle the other key was supposed to be mailed to me like we agreed. A month goes by still nothing I email them about the key they contact me saying I would have to go to the dealership and get one made. Had I not contacted them they would of never did anything. So for the Inconvienence I get offered a pathetic oil change when it costs $30 in gas just to go there. So I hope they don't treat all there customers like this. I'll never go there again!!!!


2017 Toyota Camry Purchase

5
Ken Scholz on 10/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Purchase a new Toyota Camry from West Herr. Salesman was Joe Furlong - very helpful and courteous. Explained process and got me a good price on the vehicle. After the sale he explained the features of the car in a clear manner and followed up with a call the next day. I am a very satisfied customer.


Love the new 4Runner! Thanks Mike and Mike!

5
Amy And Mike B on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just picked up our new 4Runner. Mike Mikulski and Mike Uschold are top notch professionals, who took their time with us and went out of their way to make sure we got exactly what we wanted. Make sure to go see them if you want a first class car buying experience.


Great experience

5
Jared on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

West Herr Toyota of Williamsville is just an excellent car dealership in WNY. They make the car buying and service completely painless. Also, Michael Uschold is an excellent salesperson that will go out of his way to make sure you get the vehicle you want, at the price you need, and leave there 100% satisfied. As long as I am in WNY, I will only buy my vehicles from West Herr.


Great experience

5
Tina on 09/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have had bad experiences in the past with buying a car,however Michael uschold has turned my bad experience into a excellent one he was very personable and very helpful


Sales Joe Furlong

5
Joanne Breton on 09/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Joe Furlong was an excellent sale rep for West Herr this is the third vehicle (Toyota) we have leased and first from West Herr. We are completely satisfied with the service provided.


Tom and George review

4.5
Michael LaMancuso on 09/26/2016

Buying Process: 5.0 Overall Facilities: 4.0

Tom Vullo and George cannon made the experience of buying a new car easy. I hadn't been in the new car market for 12 years and found this experience better than any prior experiences


Purchased used vehicle

4
Wes on 09/25/2016

Customer Service: 5.0 Buying Process: 3.0 Quality Of Repair: 3.0 Overall Facilities: 5.0

This will be the fourth vehicle we bought from West Herr. George Cannon was our Salesman and I would highly recommend him. He isn't just focused on making another sale he actually spends the time with you explaining the different vehicle options that will fit both your needs and budget. He isn't a typical pushy salesman just trying to get the deal done he lets you take your time completely check out the vehicle and discuss it before you decide wether or not to buy. West Herr made the buying process easy and although I want my vehicles to last for awhile we will definitely be back when it's time for a new one. Good job "Jorge"


Love my new red car!

4.3
Marily on 09/21/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Love my new red prius...2nd prius! Mike Uschold was very helpful, and very organized.He listened and followed thru, without being intrusive.


Great Dealer.... SUPER SALESMAN!!!!!

5
Carl Schoenwetter on 09/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Joe Furlong is an Excellent sales representative at West Herr. This is my 3rd Rav4 that Joe has sold me. He's always made the Best recommendations for my needs. Joe Furlong and the West Herr staff are true professionals.Thank you Joe!


Buying a Trundra

5
Ford f150 nomore on 09/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was our first time buying from West herr and from Mike Uschold. They both made the experience easy and did it at a speed that work for my wife and I. NO pressure from Mike or the dealership. Mike paid attention to ALL the little details, from getting a truck move to the dealership near our home to making sure all the paper work is done in a quick and pain less manner. Mike was patient with us as we had hope to buy brand new but did not want to get into a huge monthly payment. When we did find a truck that worked for us both payment wise and for towing our camper, Mike was able to answer all our questions and had the truck ready to go the day we picked it up.I would like to thank Mike for all his help and when my wife is ready to replace her suv, we will be going to see Mike again. Thanks Mike


Bought a 2014 Corolla S

4.3
Brandon Lehmann on 09/17/2016

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Purchased a used car on 9/8/16. Very good experience overall. Mike Uschold was my sales rep and was very knowledgeable, straight forward, and transparent.. also delivered on everything that was promised so far. There was a bit of a long drawn out financing process over almost 10 days but special thanks to Tom Vullo and getting me a great rate in a less than perfect credit situation. First time doing business with West Herr and happy to say that they will be first stop next time around as well. I will definitely be sending people to go see Mike and Tom at West Herr Toyota of Williamsville. Thanks again you guys.


A Khoury East Aurora NY

5
A Khoury on 09/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my second Toyota SUV from West Herr, sales and Service is great.


Great experience

5
John Connolly on 09/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We just purchased our 2d vehicle from Mike Uschold and he continues to impress us with his can-do attitude and excellent followup. Mike is an asset to your organization and we look forward to working with him for any upcoming purchases.


Excellent Service

0
BrianD on 09/13/2016

I had an excellent experience.Knowledgeable and friendly staff made it easy for a first time dealership buyer like myself. Mike Ushold answered every question I had and gave me all the time I needed to complete the process,he also had cars waiting that were exactly what I told him I was interested in and there was no pressure to "upgrade" my needs in a vehicle were his main concern and I will most definitely be back when it comes time for a new one.


Great salesman, Great Dealership !!!!

5
Dale Mazurek on 09/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Just leased new Rav4 from Joe Furlong At West Herr Williamsville. This is my second Rav4 with Joe as my salesman. He is top notch,takes care of you and takes the time to find you the best deal to fill your needs with no pressure. West Herr is the best dealership I have ever dealt with. Great place,great salesman and great service. I will be back to deal with the same people again!!!


Easy, fast

5
Erik on 09/07/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Joe Furlong made the buying process easy for me and took time to look up other vehicle options, taking me all the way to the back lot to see recently turned-in leases that I may be interested.Very nice staff, very easy process. I do recommend.


Buying made easy !

5
Sarah and Mark on 09/04/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We have purchased more than a few vehicles with Joe Furlong as our sales rep.He is very easy to work with and theres never any pressure to buy! He makes the whole process seem effortless .I would recommend anyone looking to buy a vehicle to see Joe.


Thank you Mike

5
Bellaglo on 09/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with Mike Uschold. No pressure but informative. Was able to drive out with my new Toyota Corolla the same day. I highly recommend Mike and West Herr.


Great Buying Experience From Mr. Joe Furlong

5
PL on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very professional service, fast response, and a good deal!


West Herr Toyota of Williamsville

5
vw on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased a new car from Joe Furlong on Aug. 31. The entire process was made easy by the dealership policies and the sales expertise of Joe. No pressure. No puffery. My questions were addressed fully with just enough extra information given to help me make a decision. I was up front about having shopped for the same model in Buffalo and Rochester and am confident in getting a fair deal. Overall, this was a five-star experience with no negatives to report which makes it all the more likely for me to return in the future.


The last day of of the month is nuts

5
Betsy on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Because of my crazy work schedule I had to pick up my new car on the last day of the month. What a mistake, the show room was chaos. But through that all Patsy Esposito was able to get me into my car in a short time and out the door. She was organized with the paperwork and the car prepared and ready to go. What a great assest she is to West Herr. Will recommend her to all of my family and friends.


Patsy is wonderful

5
Jim on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Patsy helped me find a used car that fit into my budget and was low mileage. She continues to be my car salesman because of the great care she takes with me each time I come in. West Herr is to be congratulated on hiring salespeople like Patsy who always put the customer first.


Patsy was a great salesperson

5
Sally on 09/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Patsy was a great help in getting our 2nd car with her. Every time we come in we have such a great experience. She makes the process smooth and enjoyable. I will keep coming back to West Herr as long as she continues to sell cars. I will let my friends and relatives know how great she is.


Super Car

5
Judy S on 08/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

George Cannon is the absolute sales rep to work with. Wear Herr Toyota was a no pressure atmosphere that made upgrading my leased Toyota Camry painless.Would recommend George to everyone


Great experience with Michael Uschold

5
Lydia on 08/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We had a great experience working with Michael Uschold! He was very friendly and approachable, comfortable to work with, and knowledgable about the vehicles. I would gladly work with him again!


Michael Uschold

5
PunxsyMike on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a great experience with Mike and team - he did a great job in explaining my options for both new and used vehicles. I will definitely be coming back. Thanks!!


Joe Furlong of West Herr Toyota

5
Sandra on 08/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently purchased a used van from West Herr Toyota. We went in hoping to look at a van we had seen available online, and as luck would have it, it had sold that morning. We were introduced to Joe Furlong, who immediately set about asking lots of questions to determine what we wanted and needed, and what we could afford, and looking through the vehicles that were available through all the West Herr locations. He brought a vehicle in from another lot that afternoon, and yet another from a further location the next day. Once we settled on a vehicle, he and his associates did an amazing job helping us with payments that fit into our budget, and getting us a really low interest rate. All in all it was a great experience. We will definitely be trying to send anyone Joes way that we can, and when it comes time to replace our other vehicle our first call will be to Joe!


My West Herr E

5
Steve on 08/27/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased a 2016 Toyota Rav 4 from West Herr Toyota (Williamsville). I had a stress-free and pleasant experience thanks to my sales representative, Joe Furlong. I felt that Joe took the time to listen to my wants and needs that were important in my new purchase. He showed patience by searching the inventories of many listings of Rav 4's until he found something that I would want to purchase. He made sure that once the purchase was completed, he instructed me on the many features that Rav 4's offer. In doing so, his integrity and concern for the customer was evident. Thanks Joe for making my experience at West Herr Toyota an enjoyable experience.


Joe Furlong

5
Mike on 08/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I'd like to thank Joe for putting me into a 2016 Tundra with very little pain. He worked hard to get me a truck with all my wants and needs in a very short period of time. Very Satisfied!


Great experience! Joe Furlong was great!

5
Danny Radel on 08/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience at West Herr Toyota. My saleman was Joe Furlong. He was very friendly, knowledge and easy to work with. I would recommend West Herr and Joe to anybody!


Wonderful Experience

5
Peg&Meg on 08/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My mom and I had a great experience from the moment we entered West Herr Toyota. The receptionist was kind and West Herr had a lively atmosphere. I would highly recommend our saleswoman, Johnna Weiss. She was professional, calm, kind, thorough, efficient, organized and knowledgeable. We had positive experiences with Noah and Jonathon also. They were personable and professional. I felt as though the workers we came into contact with had my mom's best interest at heart. Car buying has been grueling in the past, but I found this to be quiet pleasant. Thank you West Herr!!


Committed To Excellence

5
Melanie on 08/17/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was one of the best car buying experiences I have ever had. The honesty and integrity of the salesman, Joe Furlong, the Director of Finance, Tom Vullo and the other members of the dealership team are second to none. I highly recommend them and I am very satisfied with the level of courtesy, respect and genuine concern shown through the entire process. Outstanding!!


Another great deal

5
Karen on 08/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just leased a Corolla from West Herr Toyota, working with Jeff Haase. We have previously purchased 4 other vehicles through him, and several others from other West Herr dealerships, We have been pleased with our experience every time. Jeff has always been able to put us in the best vehicle possible for our budget. He is very detail oriented and makes every effort to satisfy us. He is a gentleman who puts us at ease and makies the car buying experience painless. Everyone at West Herr, including the General Manager Pat, and the Finance Manager Tom, were a pleasure to work with. We will be back again!


2016 Toyota RAV4

5
Kevin on 08/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The overall purchasing experience was excellent - from the appointment, to the welcome, to the demonstration and final negotiation was all a great experience. A total pleasure to deal with.


Joe Furlong made buying a RAV4 easy

5
Cheryl on 08/13/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We needed a used vehicle for a college student. We had many RAV4 vehicles to choose from, Joe Furlong explained many features about the car and we are very pleased with our choice to purchase form Joe F and West Herr Toyota


George goes above & beyond

5
Mike Polcyn on 08/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market to replace an old Subaru. Initially I thought about a Toyota Corolla but because I commute into the Snowbelt I wanted AWD. George purposed a Rav4 but with my mileage usage and commute it wasnt to be. George Cannon worked with us to put us into a new vehicle that fit my need for AWD and my cost restraints. We very pleased with our new Chevy Trax. George stepped up with realistic suggestions from West Herrs large model selection and worked to make this sale affordable for me.I would recommend George Cannon and West Herr Automotive when youre looking for any new or used vehicle.


Awesome Place!

5
Julie from Buffalo on 08/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I really appreciate all the effort put forth by the sales crew to help me, especially Mark Caruana and Mike Uschold . They are wonderful , knowledgable and so kind. Made this a stress free and actually enjoyable experience!


new car purchase

5
Barb on 08/04/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I needed a car immediately. My salesman George Cannon was awesome. I told him what I needed and the price I was willing to pay. He was very accommodating and in a few days, I had my new car. There was no haggling, and this was the best car purchase experience I have had. I would highly recommend this dealership to anyone interested in buying a car.


Great Sevice from mike Uschold

5
Brandon from Buffalo on 07/31/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I want to thank Mike for his patience and time. I never felt bowled over or pushed and I had a lot of questions! I'll always come back to Mike and West Herr.


Steve Daley

5
Steve Daley on 07/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have purchased several vehicles from West Herr with the latest being a 2016 Toyota Tundra. My salesman Scott Flick did an outstanding job in getting me into a new truck the same afternoon that I decided to buy and Tom Vullo the finance manager made financing a breeze and found some "wiggle room" in my truck price so I was able to get a bunch of extra stuff like Simonize and Glass Coating without changing my payment. I have been dealing with the Williamsville Toyota store's service department for a long time and have had a great experience and recently the parts shop saved our vacation to Maine when I found that somebody had stolen my spare tire from under my old Tundra the day before we were to leave for a camping trip hauling our 33 foot travel trailer. They had a new one shipped overnight so we could leave on time and feel confident that we wouldn't be stranded if we got a flat tire. I saw a bunch of our old sales people while buying my truck and they all remembered me and came over to ask how things were going. Really love the West Herr Toyota of Williamsville family!


I want to thank Mike Uschold for the great experie

5
Paul from NT on 07/27/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great service. No pressure and always friendly and professional. I have purchased several vehicles from Mike for my family and me. It's always a pleasure and hassle free. I followed MIke to West Herr and I'll continue to be a customer.


Toyota corolla 2016

5
Brooke on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joe furlong was extremely helpful in leasing a car and helping me figure out the best option for a lease in my budget. I definitely recommend him when looking for a new car!


Auto Purchase

5
Marilynn Metz on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I truly hate buying/leasing a vehicle. I know what I want and know I have been taken advantage of previously. This was my 1st time with West Herr and it was a great experience. I worked with Rob H. and Kristin L. both are professional yet like a good friend. No haggle--just a good deal the 1st time around. They listened to my needs and fears and worked to lessen them. No pressure--they gave me multiple options and took the time to explain everything, leaving me to decide what was best. Excellent experience--thanks Rob, Kristin & West Herr!


Purchased used vehicle from Pat Esposito--West Her

5
Diane and John Buchnowski on 07/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pat was extremely helpful in finding the best vehicle within our budget. She is an asset to West Herr Toyota of Williamsville, NY. Jonathan Hoover was also very instrumental in securing an excellent warranty on the vehicle. We are very pleased and enjoying our new vehicle.Diane and John Buchnowski Williamsville NY


Outstanding Service and attention

5
Lisa on 07/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike and the whole West Herr Team was wonderful to work with and made the whole experience extremely easy and painless. They were very accommodating to my crazy schedule.


Outstanding Service

5
Kundin on 07/07/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I highly recommend this dealership, and it is only by chance that we bought our car elsewhere. (Looking for highly specific used vehicle and in a hurry, as it turned out.) From the bright, well-organized, clean showroom to the friendly and efficient staff, our experience at West Herr Toyota of Williamsville was great. In particular, our experience with George Cannon was outstanding. He was smart, knowledgeable, honest, and articulate. We never felt pressure of any kind--pressure is a complete turnoff for me in a car sales situation--and George was endlessly patient in trying to answer all our questions and search for vehicles, driving us to a different lot and even fetching a car from a distant lot. We would have been very happy to do business with George and this dealership, and we would recommend West Herr Toyota of Williamsville (and George Cannon) to friends.


Pleasant experience, happy to do business here!

4.8
Theresa M on 07/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

I came in already feeling discouraged after going through many dealerships because I was having a tough time finding exactly what I wanted. I knew I was going to be a tough customer. The Goldilocks of car shoppers. I had a long list of demands the car had to fit without knowing what kind of car I even wanted, and on a small budget too. Joe approached me and I felt sorry he would have to put up with me. But after being patient and giving me several suggestions we finally spotted a car that would fit the bill. Unfortunately this particular car was not for sale. But Joe brought the same model all the way from Lockport for me to try and it was a winner! I've had it for 2 weeks now and I'm very happy with it! Thank you!


Purchasing a new vehicle

5
SamAgnelllo on 06/23/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It was a pleasure do business with West Herr & their employees once again.


Outstanding across the board

5
Rob Burke on 06/15/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Pat Esposito was simply outstanding in every respect in selling me my 05 Toyota Camry. She is a genuine professional in every respect, and I would enthusiastically recommend her to my friends and associates. She makes buying a car fun, and that is often not the case. She is the kind of salesperson whom I would actively seek to represent my business if I were head of a car dealership. Superb!


Toyota Experience

5
Abby on 06/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great Service. Joe as always was outstanding, I'll be back as long as Joe is there


Awesome experience with West Herr and Mike

5
Dennis K on 06/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my 3 vehicle purchased from Mike Uschold and he is always professional and honest. He helped me this time get a Jeep from the West Herr Jeep location in Orchard Park.


Excellent Dealership

5
Cabezon99 on 05/29/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

After having a great experience buying a used Camry for my son I reached out to the same person Joe Furlong and setup a time to come look at a new or used Tacoma. Joe is very knowledgeable and after looking at both new and used I settled on a new Tacoma. Throughout the purchasing process Joe was there to help. He even let me go get my title from home for my trade in so I could take delivery that night. Once in the new truck I was bamboozled by some of the tech features and Joe spent 20 plus minutes walking me through it feature by feature, setting up phone etc. By the time we were done Joe was in fact locked out of the dealership because they had long closed. Throughout the entire purchase process I never once felt pressured, where other dealers my push, with Joe it was silence. Same can be said by the sales managers I dealt with as well. Thank You Joe and everyone there for making my purchase stress and pressure free.


Got that feeling like we were being snaked

1.6
Kamillah on 05/26/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Visited Toyota of Wmsvie to check out a SUV, however after much to do, the sales associate gave us a high number. The usual BS of Toyota value, quality, and hot vehicles. There are plenty of other manufacturers that produce quality vehicles. When we saw the price, it left us shocked and the associate did not seem thrilled. We also considered other brands that fell under the West Herr umbrella. The original sales associate conveniently pushed us off when we visited one of their other lots.


Not a good experience

1.5
Kamilla on 05/25/2016

Customer Service: 2.0 Buying Process: 1.0

While researching vehicles and trying to pair down to a couple of different choices, visited West Herr Toyota of Wmsvle. The sales associate quoted high for the SUV that we were considering. Typical tactics of how quickly the vehicle sells out, quality, and blah blah. While I agree that Toyota makes good vehicles, there are other manufacturers with an equally good/better product. We have purchased from West Herr in the past with very good results. We also opted to look at another brand which West Herr represents. Just a disappointing experience overall!


Great Dealership

5
Customer on 05/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great buying experience. Honest and knowledgeable about vehicles and did not overly pressure me as typical car salesman I have experienced in the past.


Michael Uschold was wonderful!

5
Brittany Gorny on 05/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike was a wonderful sales consultant- very funny and helpful! He made my first time buying a vehicle so simple.


Great service, great salesman

5
J and M on 05/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thanks for your help Mike, It make the whole process easier.


Great experience purchasing a vehicle

5
Tim Allen on 05/05/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the fourth vehicle I've bought from Joe Furlong, though the first at this dealership. Just like the last three, Joe understood what I was looking for and made the buying process as painless as it can be! The next time I purchase a vehicle it will be from this dealership and my salesman will be Joe Furlong!


Joe Furlong makes buying a vehicle easy !

5
Mark on 05/03/2016

Buying Process: 5.0 Overall Facilities: 5.0

Having purchasing numerous vehicles with the help of salesman Joe furlong I had no doubts about going to him when he moved to WEST HERR. The facility is spotless and comfortable.Financing was easy and when my truck was ready to go I felt as if I got more than I expected.I'll be back !


George is the Man!

5
Double "D" Family on 05/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is the first time my wife or I have dealt with George Cannon at West Herr Toyota in Williamsville but it won't be the last. George went above and beyond in order to make the car buying process as easy as possible. Thanks George for the great service!


I'd recommend Mike Uschold

4.8
John from Buffalo on 05/02/2016

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mike was the nicest guy and neither he nor the manager ever made me feel like they were taking advantage of me. They were actually "all smiles," knowledgeable, straight forward, and never once seemed frustrated with my indecisiveness or negotiations. I would definitely say they made me feel like family. Mike took more of a "let the car sell itself" approach and didn't oversell, but overselling might not have been a bad thing because I had questions I forgot to ask. Only ding is the buying process and length of time of the paperwork, but I have to imagine it's the same wherever you go, and I think they had everything they could possibly have ready to go before I even made my decision. They even predicted which car I would pick, and had several things good to go in case that's what I went with. They were very observant in my reactions to certain features, and more than one person pointed out what my eyes were telling them.


Coach Cannon

5
Hockey Dad on 05/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

George Cannon was professional in every way. His low pressure and easy going manner made my purchase experience an excellent one!


Great Experience!

5
Andy C on 04/30/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My whole experience in purchasing a new car was top notch, from the time I walked in to the showroom to the time I drove it away. Tim Tate, the salesman, was more than helpful in all aspects of buying a car. I would recommend him to anyone looking to purchase a car.


Thank you Joe Furlong- West Herr Toyota

5
Dustin on 04/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I reached out to Joe with 6 months left on my Mazda lease, assuming he wouldnt be able to really help with so much time left. He got me in a new Toyota lease paying the same amount I was. Extremely knowledgeable and helpful- will absolutely go with Joe for my car buying needs in the future!


great service

5
ambera on 04/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My overall experience was great! Great customer service.


My new Toyota Tacoma

5
Gretchen on 04/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was called unexpectanly by this friendly man, Mike Uschold, to discuss an early trade in of my Toyota Tundra. I was skeptical since it was early, however, Mike reassured me that it would not be a waste of time. I was greeted by Mike and he made the experience comfortable with no pressure. During the process, Mike was professional, friendly and very knowledgeable. During some glitches, Mike was always there and able to assist, reassure me and rectify the situation. I would definately recommend this dealership and working with Mike.


Thank you Patricia Esposito

5
Janet on 04/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience buying my first car from West Herr. Patricia put me at ease and helped me buy my first Rav4. She was the best car salesperson I have ever dealt with. West Herr has a great asset in Patricia and I will recommend her to all my family and friends.


Love my new RAV4 Hybrid

5
Paul McCarthy on 04/08/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Love the RAV4 Hybrid. And had a very pleasant buying experience with the salesman, Mike Uschold. Very helpful and no pressure. After the sale he spent a lot of time with us explaining the features and helping to set up the programming. No "buyer's remorse" here. : )


Michael Uschold

0
Amanda H on 04/04/2016

I purchased a Cadillac ATS 2013 from Mike Uschold through West Herr Toyota. It was my first car buying myself and he really made the whole situation and process comfortable and as easy as possible. I love my car and would recommend the dealer to anyone ! I would also highly recommend going to see Mike ! He's a great salesman and better guy!


New - Used Toyota Corolla 2014

5
Diane O'Donnel on 03/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you Joe Furlong for selling me my new used car - it was a pleasure doing business with you. As an owner of 2002 Camry that I purchased at West Herr before, I am committed for life to the brand ( had 224000 miles on that car ) and to doing business with West Herr.In addition, I appreciate what West Herr does for the community and helping others.


Great Dealership and Salesperson

5
Jerry on 03/31/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The salesperson, Patricia Esposito was wonderful, knowledgeable, and very accommodating and a delight to work with.I would highly recomend this dealership and salesperson when looking for a new or used car.


Thank you Joe Furlong and West Herr!!

5
Mark, Paula and Andrew on 03/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We just leased a new Toyota Corolla for our son and working with Joe Furlong at West Herr was such an enjoyable experience. Joe truly cares about his customers and the buying experience at West Herr exceeded our expectations. We have purchased two other Toyotas from Joe and we will back to see him again. Ask for Joe Furlong when you go to West Herr and you won't be disappointed!!


Thanks to salesman George Cannon one of the best!

5
"Leverda" on 03/12/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Much appreciation to George Cannon for a pleasureable, relaxing, non-pressuring car lease experience. I will seek him again for my next lease/purchase. I highly recommend him to anyone looking to purchase or lease their next vehicle. Thanks again George!


experienced, knowledgable,and professional

5
"jc" on 03/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

why do l have to follow a script? l simp[y was not going to buy a car until l met jim starr and johnna weiss! from my receiption to my departure in my rav4 limited hybrid everything was stellar. even th mens room was clean. from my first drive johnna described for me just how everything worked. we left the lot and got right into traffic accelerating like l used to do in my 1974 911. l made a few smooth turns and l could feel the g's before rolling out on a new heading. for about fifteen minutes l felt like i was driving a sports car thanks to the special six speed tranny. l commented to johnna that red colored instruments were the choice of pilots for reasons that affect the strain on the eyes particularly during ifr weather. she then changed the color of the images of the instruments. l couldn't believe it..it blew my mind. l hoped my drive wouldn't be a short one we approached the dealership and l parked the suv. then we went over some issues regarding leasing or purchasing, numbers about the contract and details about options and accessories. l wasn't quite content with the vehicle but could not explain what is was. the next day l realized l was not sure about the silver color. l asked if they could find a white one or even a hot lava one which would be perfect when l move to hawai'i next year. they found a blizzard pearl suv and l was so pleased they told me they would prepare it and l could drive it home this day! all i had to do is prove my residence, decide on some extras available and talk to johnathan hoover about the finance terms. l want to thank the folks at west herr for being able to coordinate all the people to make my lease of such a fine vehicle a reality for me.


Awesome working w Tom v and joe m

5
Audubonnie on 03/01/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Awesome working with Tom v and joe m. Great guys '!


Loving my new RAV4. Thanks joe bizz

5
Greener brit on 03/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Enjoyed doing business with you Joe bizz. Keep up the customer satisfaction and we will be back in 3 years


My guy Joe McEachin

5
Yuse23 on 03/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My guy Joe McEachin is the best. Took care of my needs and got me a great Corolla.


New Rav 4 from Joe Furlong

4
Connie and John on 02/29/2016

Customer Service: 4.0 Buying Process: 4.0

I love my new 2016 Rav 4. Joe Furlong was so helpful and was able to answer all our questions.We will definitely go back to West Herr for future cars.


Buy from West Herr and Joe Furlong!

5
MLJ on 02/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I have never had a better buying experience than the one I had at West Herr Toyota! Every aspect of the buying experience was awesome! Most of the time you hate the process of buy a car but not with West Herr Toyota and Joe Furlong!!! Everyone I came in contact with at the dealership was professional, friendly and helpful! I look forward to my next car purchase because it will be at a West Herr Dealership with Joe Furlong!


New RAV4 from Joe Furlong

5
Tom & Paula on 02/20/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is our 4th vehicle from West Herr and they never disappoint. Joe Furlong helped us through the entire process and made the experience quick and easy. We couldn't be happier with the car and highly recommend Joe.


ADI BARAK

5
Jeff and Cindy Moore on 02/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We met Adi at the Buffalo Auto Show and went over the Toyota Highlander. He was very helpful and courteous and offered for us to come out to West Herr for a test drive at our convenience. We contacted him and he returned our call promptly to set up an appointment the following day. While at the dealership he was very attentive to our needs and helped us narrow down the options and type of vehicle we wanted. He paid close attention to us throughout the process and kept us updated regarding approximate times and where we were at in the process. We were very satisfied in dealing with West Herr and Adi and would definitely recommend family and friends to work with Adi.


Great service and great service people that I had

5
Carol LaJoie on 02/11/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Johnna Weiss took great care of my needs I did not have to do anything. It was a pleasure to have her as my sales professional.


Amazing experience

5
pat on 02/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had an awesome experience with my salesperson mike uschold. He was beyond professional and really knew what he was doing. The whole process went very smooth and he did everything I asked for. I would recommend everyone if they areally looking for a car just take the time to stop by and see mike.


Thank You Joe Furlong!! Fantastic Service!!

5
Jen Hammond on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently bought a 2016 Toyota Tacoma from Joe, it was a very pleasurable buying experience! Even through the waiting process of having the truck shipped to the dealer Joe kept me posted almost daily as to the status of delivery and answered every question I had. I felt like family member at this dealership. Everyone...absolutely everyone was friendly and helpful. I will definitely buy from here again and i highly recommend them to anyone!!


Mike Uschold

5
John saunders on 02/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My family and I leased a new vehicle from Michael Uschold your sales representative. He was a true professional in every way. He made our shopping experience one of the best we have ever had buying anything. Outstanding job and Customer Service!!! We will return , and tell our family , friends , and relatives about our satisfaction. Sincerely . The Saunders Family. Amherst NY.


Thank You Adi and West Herr

5
Karina M on 01/28/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi and everyone at West Herr was great to me. This was my first car purchase and I love my new Corolla.


Review of West Herr Toyota and Joe Furlong

5
CJF on 01/26/2016

Customer Service: 5.0 Overall Facilities: 5.0

We were very satisfied with the buying process on our 2015 Sienna. Both Joe and West Herr as an organization were very prompt and forthcoming. Would highly recommend.


Joe Furlong

4.7
Danielle and Ken on 01/24/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Joe was a truly a pleasure to work with, from start to finish he made the buying experience fun he was extremely helpful and very attentive throughout the entire process. I would make the trip from Rochester again.


Patricia Esposito

5
AbbyE on 01/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Patty was amazing! She worked with me and got me great financing. Since we were there for so long she even got us some food to eat while waiting for the loan to come through. This was the best car buying experience any one in my family has ever had. I love their facility (clean and friendly) and everyone was willing to help and spell things out for someone with little car buying experience like me. I would highly recommend Patty and West Herr!


Excellent deal and wonderful sales experience!

5
BL on 01/14/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was the best car- buying experience I have ever had. Mike, Patsy and Jim were all wonderful and worked hard to get me a great deal on a great car! No pressure and treated me with respect and appreciation, which really made a difference for me. I would recommend this dealer and Patsy to anyone!


Alicia Greco, Toyota Corolla 2013, Corolla 2016

5
Alicia Greco on 01/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi Barak was very helpful and informative. He helped the process of changing from my old lease to my new one go very smoothly. I was very satisfied with my time spent working with Adi at Toyota.


Great sales Rep by Far!!! Go to George Cannon

5
CarForChristmas on 01/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

it was great dealing with George! he was a great sales rep, low pressure!


thank you Patricia E. great job

5
sandy and robert baylor on 01/05/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

our salesperson was pleasant, well knowledged on things, friendly and was a pleasure to deal with. felt no pressure like some sales persons, on top of you before you get in the door. Would recommend Patricia to others. Sandy


great service

5
susan kreutz on 12/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi Barak was a very pleasant and informative sales rep job well done


Thank you for an excellent buying experience!

5
KathyT on 12/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Joe Furlong came highly recommended, and now I understand why. He is extremely knowledgeable, and since I wasn't entirely sure which model or year I was going to go with, did a very thorough and patient job of answering questions and doing comparisons on multiple vehicles. There were no high pressure tactics, and he was professional and courteous throughout the process. The car was ready, perfectly detailed, and warmed up when I was ready for it; he also went over the numerous operational details with me before I drove away, including information on contacts for any assistance I might need after leaving the dealership. It was easily the best car-buying experience I have ever had - thank you Joe!


Excellent experience at West Herr Toyota

5
Sh on 12/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very pleasant shopping and buying experience. I usually dread the car buying process, but West Herr made it pleasant and easy. James did an excellent job.


Great experience, Great deal, and Great Truuck

5
RyanB on 12/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience purchasing my 2016 Toyota Tacoma from West Herr of Williamsville. This truck is in very high demand (especially with the options I need) and they still made a great deal with the price, throwing in wheel/spare locks, negotiating the price for extended warranties, and working with me. I took a flight from the NYC area to buy this truck and drove it back. Thank you!


TOYOTA REVIEW

5
Lucy on 12/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent overall experience leasing my new vehicle. I would recommend this dealership and Michael Uschold to anyone.


Thank you Mike and Adi

5
Karen and Dave on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you t Mike and Adi. They both were very nice and patient wit us. I would recommend them and West Herr to all of my friends and family.


Fantastic Experience!!!

5
Marcia B on 12/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have worked with George Cannon for many years and will continue to work with him in the Future. George is very Knowlegeable, Helpful and Super Friendly.


Ford Escape

5
NYEscaper on 12/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Adi Barak was the sales consultant that helped us with the purchase/trade-in of our vehicle. Especially considering the fact that we weren't sure exactly what we wanted, Adi was very helpful in taking the time to explore a variety of vehicles with us, according to the specifications we were interested in. He also made the process seamless as we encountered little bumps (ie: being unable to locate my car's title for the trade-in, and he contacted all the necessary parties). So the day we came to pick up our car, everything was ready. Adi and the rest of the staff at West Herr made it a very easy & pleasant experience. Thank you!


Pretty Okay

3.8
Rachelmae on 12/02/2015

Customer Service: 4.0 Buying Process: 3.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

My first car was purchased from a family member. It had seen its better days...so it only made sense to get a newer vehicle. I looked everywhere for an equinox with awd for the snowy winters we have around here. I finally found one that was worth my time at this dealer. The sale was quick but I would have appreciated a little more off the vehicle (compared to others I'd seen with a better trim package and lower miles) but such is life. There was a dent in the back that had to be fixed but the Lord blessed whoever works in the dent repair shop at this West Herr because I could not tell where it was. Mike the finance guy has a way about him that gets the customer the best financing percent. It was crazy what he got me and I was super happy about it.


AMAZING CUSTOMER EXPERIENCE

5
Charlene Dodd on 11/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

On November 24th I set an appointment with Adi Barak at West Herr Toyota in Williamsville NY. Adi was the perfect person for me to be paired up with. I have bought 5 cars on my own and the experience that Adi provided was by far the best car buying experience I have ever had. I was under a lot of stress. Financially I didn't have a lot of money to spend, I had a lot of concerns and the entire time Adi kept me relaxed, reassuring me that we would work together and everything would work out. And it did. I bought a 2008 Maxda 3 Hatchback. It's the car I always wanted and it fit into my budjet. I would not only recommend West Herr Toyota to everyone in Western NY, but i will recommend everyone go see Adi. I work in sales myself and the first time I met Adi I knew I could trust him and he was the person I would be buying my car from. Thank you Adi Barak and West Herr Toyota. Adi Barak 8129 Main Street Williamsville, NY 14221 716.932.4435 716.345.2129


Thanks to Patty Esposito and Jon Hoover

5
Tom DeLoughry on 11/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I just purchased at 2013 Toyota Camry Hybrid at West Herr. Patty Esposito was great to work with and gave us a great deal. Jon Hoover, the Financial Services Manager, structured an extended service plan to meet our needs, and even allowed me to research other options from my laptop in his office during his presentation. Great people on a great team ... I recommend both highly!!


Adi Barak, Sales Consultant

5
Jennifer Smith on 11/27/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my first lease and with Adi's help/advice I feel I made the right decision. Adi is an awesome sales person and has great customer service skills. It was a pleasure working with Adi.


great experience

5
Cam on 11/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We worked with Patricia Esposito. She was great, tooke care of everything we wanted and no hassle. We will be going back to her in the future.


Thank you Adi and West Herr

5
Jon on 11/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you Adi Barak for taking the time with me to find the perfect vehicle. Adi was patient and showed me many cars before I settled on the Toyota Corolla. I am very happy with my purchase and the excellent service I got from Adi and West Herr.


Adi Barak, Sales Consultant

5
Joanne - Teacher on 11/24/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi made the process painless and relaxed and I appreciated that. He was honest, personable and and Trek fan - what more could I ask for!


Prius Plug In

5
Nick on 11/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my second time buying from Michael Uschold at West Herr Toyota of Williamsville and I will never buy a car from anyplace else.


Amazing Service

5
Shamaine on 11/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I live out of the country and randomly called the closest car dealership to the border. Luckily, I stumbled across West Herr Toyota. I couldn't have been more fortunate for the services that were provided to me in a timely, efficient manner. George Cannon and his associates were extremely helpful with the transition from my Jeep to the used Toyota (which was in excellent condition). We did all of the paperwork through email and phone calls. My situation is pretty rare when buying and trading in a vehicle and West Herr handled it extremely professionally and were very patient with the whole process. I couldn't be happier with the trade. I am in love with my Toyota and the drive back to Canada was smooth and trouble free! Thank you West Herr for taking the time to make this an easy process for me. I really appreciate it and will highly recommend this dealership to all my friends and co-workers!


Great Service

5
BrianfromClarence on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The entire experience was excellent. I strongly recommend our Sales Professional - Mike Uschold. He was very professional and knowledgable.


Great Service from Adi Barak!

5
Eric on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi di a great job of making the buying process painless and easy! I appreciate his great service and his professionalism. I will be referring friends and family to Adi at West Herr.


Thank you, Ron Schmidt!

5
Melanie on 11/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently started leasing a 2016 Camry and would never have had the courage had it not been for Ron. Through all of his explanations and sincere encouragement, I realized that leasing is the best option for me. He helped me pick a very reliable choice and went above and beyond to make sure I fully understood all of what my lease would encompass. As I live in Massachusetts, Ron personally delivered the car to me to make this my most relaxing and exciting vehicle purchase ever! I will definitely be returning when my lease is up. Thank you again, Ron!


Awesome service from Mike Uschold!!

5
Dave Randazzo on 11/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Do you need a car? If so, Mike Uschold is the salesman to see! Mike is very knowledgable, professional and offers great customer service! Mike makes your car buying experience smooth and easy. My family and I have purchased several cars through Mike and it has always been a great experience! Thanks Mike!


Liz Hendee - 2014 Ford Explorer

5
Liz Hendee on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was very impressed with the professional customer service I received at West Herr Toyota from Adi Barak. The staff were excellent and I am very happy with the car I purchased!


Great Service from Mike Uschold

5
Mike from NT on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

i had an extremely good experiance with West Herr and Mike Uschold the salesman, they got me quickly and easily into a used car that was a perfect fit for me, i will definitely tell my family and friends to use this dealership and i would be more than comfortable saying i will be a repeat customer in the future


Thank you West Herr Of Williamsville

5
Thank you Mary and Frank on 11/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just want to thank George Cannon for making our first time leasing very easy ,we leased a camery and we just love it he took his time and explained everything to us showed us the different colors and did not pressure us in any way the whole dealership was awesome treated us like people not numbers we had our car the same night we can't thank everyone there enough for the high standard care they give to each and every customer . I highly recommend West Herr in Williamsville .


Above and beyond

5
dml on 11/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our sales person is a real go getter! I would call and tell her we wanted to test a used car I found online and within the day she had it for us to try out, not once but several times! Not satisfied with the "feel" of the cars, or maybe the color or some silly thing, we began to talk about the pros and cons of a new as opposed to used car. Within a week were in our new Rav 4. Patsy Esposito really took all we wanted and turned it into a reality without a hassle. I love my new blue Rav 4, thank you Patsy.


Great Service

4.8
Kenmore on 11/09/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Very willing to work with me. Went above and beyond to get anything I asked for including a key fab and floor mats.


Outstanding experience.

5
Rick Bubar on 11/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Patsy Esposito was outstanding to deal with. Pleasurable car buying experience.


Bought my car here

5
Camryfan on 11/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone was really nice. Pat went out of her way to help me get the vehicle set up.


Great Service

5
AS from Buffalo on 11/06/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great Service from Mike Uschod ! I wasnt expecting to get in a vehicle due to credit issues but Mike made it possible for me to driver way in my 2012 Toyota Camry !


Awesome Service

5
A Harrison on 10/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you PatseyatWest Herr Toyota for your awesome service for the purchase of both of my vehicles. I am very satisfied and would return to purchase again.


Great experience at West Herr

5
Pat on 10/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I didn't really know what I was looking for but Josh was able to find me the perfect car. My new Camry is amazing and Josh and West Herr made everything really easy and low pressure.


Great Experience

5
Happy Highlander customer on 10/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I hate shopping for cars but Josh made the whole experience easy and low pressure. I would recommend him and West Herr to everyone.


New Truck Purchase - NY

5
B from NF, NY on 10/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike was a very patient individual, understanding and non-aggressive in salesmanship. I would recommend him to friends and family. Thus, individuals reading this review.


Thank you Mike Uschold and West Herr

5
Jim from NT on 10/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

From the moment we walked into the dealership, Mike was professional, knowledgeable and atttentive to our needs. He went over everything in detail and answered all of our questions that we had. We bought our vehicle from Mike and I will be coming back to him for our next vehicle purchase needs.


nice place with free pumpkins

5
very happy customer on 10/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

enjoyed the atmosphere and the buying proceess was a breeze. looked at a used car w joe business and he let me take it home to show my family


I am loving my new scion. Thanks Joe Mceachin

5
birdy on 10/26/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am loving my new scion. Thanks Joe Mceachin for all your help


Top Notch Organization

5
Shawn F. on 10/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Mike Uschold at West Herr Toyota made the process of getting a car easy and seamless. His attention to detail was nothing like I have experienced before in my 25 years of leasing vehicles. Pleasure to deal with as well as a great person. He even stayed late to go over paperwork with me even though he was going to be late for his birthday dinner.....that is dedication to your customers. Thanks for everthing Mike.


Mike Uscholed Review

5
MB from Buffalo on 10/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Sales rep was very attentive and from the initial phone call demonstrated good listening skills. He seems authentic and personable...relatively trustworthy (for a car sales rep)...


Patsy Epoisoto

5
Linda Simons Realtor on 10/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Patsy was very knowledgeable and she helped me find the car I want. She went out of her to deliver a car to me at nite just before closing. She was also very personable and made me feel comfortable!


New Used Car from West Herr Williamsville

5
Happy Buyer on 10/23/2015

Customer Service: 5.0 Buying Process: 5.0

Made the drive to West Herr for a second vehicle from them. Totally worth the drive. No hassles or pressure, found the car I wanted and made it work at a great price.


Excellent Customer Service

5
Stephen on 10/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Michael Uschold was amazing, he was very genuine and was not there just to make a quick buck. He cared about what I was looking for and he did not try to force anything on me like other dealers do. He took the time to explain everything in detail and answered all the questions I have pertaining to the agreements and contracts. He is also amazing in that, he went above and beyond to ensure that I received the lowest interest rate possible to save me money. I would definitely recommend anyone to go to West Herr and see Michael, it will be a shopping experience like no other.


Amazing.

5
Emma on 10/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Andrew did an AMAZING job helping me find a car that was within my budget and had all of my wants/needs. Went into the dealership dreading the experience of trying to find a car/working with a salesman, but he completely blew me out of the water- took me around to a number of locations to help me find exactly what I was looking for. He went above and beyond all expectations and I left with a beautiful car. Will definitely be referring friends and family to this location and also to Andy!!!


They were great

5
Mike G on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jared was Great! Very easy to work with, friendly and I never felt pressured which I truly appreciated.


Teresa Justinger

5
Teresa Justinger on 10/10/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Adi Barak was extremely helpful in the buying process of my new Rav 4. I was in constant contact with him regarding the purchase and he would always return my calls promptly. I am very happy with my overall experience at West Herr.


Sales person Pat Esposito

5
Bill frost on 10/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pat Esposito is a wonderful and great sales person. A professional to the highest standard. Your company should be great full having her representing your product line. I will be buying more from her in the future


Great car buying experience on Camry

5
A. S. on 09/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi Barak was an excellent sales consultant to work with. He met with me on numerous occasions and was very through and patient in answering all of my questions. I would highly recommend Adi Barak to all my friends/colleagues that may be looking to purchase a new car in the upcoming months. Excellent Job Adi barak.


im lovimg my jeep from joe mceachen

5
bert333 on 09/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

im lovimg my jeep from joe mceachen. its awesome!!!


Very Happy with my Sienna

5
Karen on 09/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased my 2013 Toyota Sienna from West Herr Toyota in Williamsville. George was easy to work with and listened to my needs. The Van looks and drives like new and the Kids Love it!!! Thank You West Herr and George for making it Fun to get a new Van.


Great Service from Mike and West Herr

5
Pah and That from Buffalo on 09/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the 3rd car we have bought from Mike Uschold and West Herr. Service is wonderful. No pressure tactics and no hassle buying experience. He helps me with all of our unique buying situations. I bring all of my family and friends to Mike.


Nancy Efstation Toyota RAV4

5
nancy efstation on 09/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Adi Barak did an amazing job explaining and selling the Toyota Rav4!!! He helped me to see the value in purchasing the newer style RAV4 for resale value down the road. I would recommend Adi to anyone. He was a dedicated and hard working sales person. Thank you!!!


Compliments

5
Sara on 09/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jared was very fast getting the deal done for us which was much appreciated. I had my 2 small children with us and we were in and out before they started to get restless which means a lot. I love my new Highlander, thank you for helping me find it!


Pat - Sales

5
Karen & Mike on 09/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Pat was knowledgeable and helpful in our purchase of a Rav 4. Would definitely recommend her to others. She was easy to deal with and listened and addressed all our questions.


mary j kennedy with a new red rav4

5
mary j kennedy on 09/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

adi barak was very punctual he even came to my house to pick me up to deliver the car for me i will definitely refer my freinds to him


thanks again Joe Mceachin for the scion

5
horwp12 on 09/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

thanks again Joe Mceachin for the scion. we love it and appreciate your help


Terrific Buying Experience

5
Happy new 4Runner owner on 09/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This buying experience was a pleasure because of Frank Comisso who listened to what I wanted, demonstrated great understanding and patience and went to great efforts to get exactly the 4Runner I wanted. I am completely pleased with my new 4Runner and I will definitely do business with Frank in the future and recommend him to my friends and relatives. Thank you Frank for your total professionalism!


Patsy Esposito--great salesperson!!!!

5
Melissa Q on 09/23/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Easy buying experience, no pressure, easy to contact, super friendly, have bought from in past and will continue to do so in the future.


great people and service

5
james g. on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a scion & I love it.my salesperson was patricia esposito and she did excellent job in helping me find this car . I will send my family and friends to see her.


dan attard fj cruiser

5
dan attard on 09/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi Barak is a pleasure to do business with and have already tried to Adi at West Hurr.


New Tacoma

5
Jared on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I would like to thank Jared and staff on helping me get into my new Tacoma. Thanks guys!


Joe Mceachin was a facebook friend who helped me

5
kingmid on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Joe Mceachin was a facebook friend who helped me with my purchase!!!!


great people excellent service

5
james r. gasiewicz on 09/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

my salesperson was patricia esposito. she provided excellent customer service & helped me pick the car that was right for me. I would recommed her to all my family and friends.


great service from Michael Uschold at west herr

5
latasha on 09/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

he was the best salesman he informed me of all my options and helped me pick the car that was right for me he was very friendly . I would recommend him to anyone of my family or friends.


Fantastic Experience

5
Nancy on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Our salesperson is George Cannon. FWe purchased a Toyota Camry and a Toyota Tacoma on the same day. George is professional,courtesy and knows his product. George made the sales process pleasant. Our over all experience at West Herr was great and I highly recommend seeing George for your next vehicle purchase.


Good First Time Experience

5
Kendall on 09/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was my first buying my own car and Adi made it a very simple process. He was willing to accomadate me and was very easy going, personable, customer friendly and supportive of whatever choices I made.


Great Service

4.2
Johan on 09/01/2015

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 4.0 Overall Facilities: 4.0

Bought a new car here, the service was good, being a foreigner the process was a bit long but the salesman, George, helped me through it all. Really great service as well as help and pointers for driving in winter. (Being a foreigner and not driving in the US at all as well as not experiencing snowy driving conditions) The car was in good condition and not too high of a pre driven mileage.


Great experience for a recent graduate

5
ub15 on 08/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Working with Mike has been an absolute pleasure. Being a recent grad who just started a new job I had very limited time to devote to purchasing a car but needed one very quickly. Mike's expert guidance helped me make a decision and find the right car for me without any pressure. It was a great experience and I highly recommend working with him.


Great sales guy

5
Richard rick on 08/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Called in and spoke to Joe McE on a used RAV4. He had it ready for me when I arrived. I took it home the same day.


A++++ seervice from Joe Meachin and Tommy

5
Manegurl on 08/29/2015

Customer Service: 5.0 Buying Process: 5.0

A++++ seervice from Joe Meachin and Tommy Vullo !!!


great experience w Joe Business McEachin!

5
howarddd on 08/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a great experience with Joe Business McEachin. Very professional and listened to my needs.


Great Review

4.7
Michael Palumbo on 08/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I haven't bought a new vehicle in years and didn't really know how it all worked. Michael Uschold took the time to go through the entire process and paperwork with me. He was very polite and welcoming. He didn't preasure me into anything I was comfortable with. I will bring my business back.


Ana Mejia trade in a lease 2013 R4 for a 2011 R4

5
Ana Mejia on 08/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi Barak was a great seller. His customer service was great and made sure I was satisfy with my purchase. He made me feel confortable at all times.


2015 4-Runner Kristin Marra

5
Kristin Marra on 08/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just boght a brand new 4-Runner from Adi Barak and I am very excited about the great customer service I received - from the greeting in the parking lot, right through the price negotiation, trade in of my old 2007 Jeep Grand Cherokee, and signing of the delivery documents. The whole team did a great job handing off the various prices without log time gaps or difficulty. I would highly recommend dealing with the Williamsville Toyota team!


Amazing Service

5
Pat R and Justin P too! on 08/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently bought a Rav4 from dealer Patsy Esposito and the service was excellent. She cared about my needs and any issue that came up she stayed right on top of it! I met with Dave P, Dawn, the tech who installed my starter and the Aps rep who gave me a nice overview of the car. Patsy kept me informed all along the way. Everyone I had to deal with treated me with professionally and made sure I was satisfied - they went over the Top!! I highly recommend this dealership. I am raving and referring! Thank you all at West Herr Williamsville!


Doesn't care about customers

1
NikkiM on 08/12/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Went to look at used car and trade in mine. The first car was filthy even tho it was suppose it b ready to go, and it had a cracked window. Then after test driving a second car that I did like the sales guy moved on to someone else and we were waiting 45 min for the sales guy we had to come back over. Then I was offered 3000 less then Kelly Blue book value for my trade in. What an insult. This dealership obviously doesn't care about its costumers. Your just a #. I'll take my business else where.


vincent p hauber

5
vincent p hauber on 08/06/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

adi barak has been very nice considerate of my time frame he answered all my questions i a timely manner i will definitely refer people to him both friends and family and acquaintances at wor thank you very much adi barak


Mike and West Herr were great

5
mj from tonawanda on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The 3rd car in two years from Mike. He is patient, knowledgeable and very professional. I recommend Mike Uschold to all my friends and family!


Great service from Mike Uschold and West Herr

5
Jerry from Tonawanda on 07/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you to Mike and West Herr for all the efforts. He found the perfect vehicle for my wife and I and made the financial situation work for us. I love my Explorer sport and will always but from Mike and West Herr!!


Love my car!

5
trace on 07/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

the price was awesome! joe maceachen was a joy to do business with. mark c. was also a pleasure to talk to. i will be coming for all cars in the future. thanks westherr! :-)


Awesome sales experience!

5
Jamie G. on 07/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Joe M helped me get into my new Rav4. He is great. 100% recommend this dealership to anyone looking for anything pertaining to auto sales.


Amazing Customer Service

5
Sienna Lover on 07/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just recently bought a new van fron Jared at West Herr Toyota Williamsville and the buying experience was outstanding! He worked around my busy schedule and was actually able to deliver the car to me! I am extremely satisfied and will be recommending him to friends and family.


West Herr Toyota-George Cannon-Great Experience!

5
Jeanette Kuczka on 07/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The best experience I had buying a vehicle! My newlywed husband and I went to West Herr Toyota and met with George Cannon... What a pleasant experience! No hassle. No pushy salesmen.... He listened to our needs and put us in the perfect vehicle to suit them! Everything went smoothly to make the purchase and we couldn't be happier with our vehicle! I don't see myself buying a vehicle from anyone other than George Cannon! Thank you!


Fantastic Customer Service

5
Mary on 07/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just bought a used car from Jared and I am so happy with the excellent customer service I received. I was able to find the exact car I was looking for. I couldn't be happier.


William Wright toyota sienna Adi Barak

5
William Wright on 07/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Adi was extremely helpful and reassuring with the car buying process. Usually when dealing with car dealers theres a feeling of apprehension, but Adi made me feel comfortable and confident that the choices I was making were understood and supported b the staff, and any information I needed was presented to me. I look forward to buying my next car from Adi whenever that may be.


Great Dealer

5
Tommy Tacoma on 07/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Great buying experience, I purchased a used Tacoma, the price was right and the vehicle has been trouble free. Service department is great, I get good advice but no pressure to do unnecessary repairs. Sales and service departments seem to be committed to customer service that really is excellent, not just following the recipe from corporate. I am impressed!


Great Service from Mike and West Herr

5
Eric from Depew on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Michael Uschold handled all of my needs by finding the car that I was searching for. He is very personable and easy to talk with. He helps West Herr shine as a respected car dealership.


Great service and help

5
Rohini Runfola on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I recently bought 2 2015 Limited Rav4s (his black mine red). Our sales consultant was Patricia Esposito, and we absolutely enjoyed our shopping experience with her. She was knowledgeable and patient. She wasn't pushy and intimidating. She allowed us to take our time test driving the cars, and gave us lots of information to work with. She worked super hard to make sure that we could use every single discount or deal that was applicable to us. She provided great options for both financing and leasing and helped us save money. The rest of the team was also very supportive and informative. We traded in both our old cars and we also got great deals on them. We would highly recommend Patsy and the team at West Herr Toyota for your next car purchase!


West Herr, Adi Barak, Winners in our book

5
Steve on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Mr. Barak very professional and helpful in getting us the car we wanted in the tight time-frame we needed at a price we could afford. We recommend him and West Herr to you.


Ron was Honest and a pleasure to work with

5
Charlene Borowy on 07/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Ron has provided excellent customer service to me. He is very professional and knowledgeable and assisted me in selecting the vehicle of my choice (Toyota Camry).. He is a pleasure to work with.


Not just Toyotas

5
Lovemycar on 07/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market for a new car and I wanted to look at a couple different cars. I thought my salesperson, Jared, would automatically want me to buy a Toyota, but he was able to show me a couple different cars. In the end he helped me find the perfect car for me with no pressure! I will be coming back!


$31,974

Mileage: 1

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Williamsville, NY

Engine Type: Dynamic Force 2.5L I-4 port/dire

$47,481

Mileage: 2

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Williamsville, NY

Engine Type: 2.4L I-4 port/direct injection,

$30,179

Mileage: 6

Color: Blue

Transmission: 8-speed Automatic

Body Style: Sedan

City: Williamsville, NY

Engine Type: 2.5L I-4 port/direct injection,

Go to all dealer listings


® 2024 CARSDESK. All Rights Reserved.