West Herr Honda

Great Deal, Best Car Buying Experience

John Chmiel was great to work with in buying my new Honda CRV, Dealership was very nice, all people involved were nice. Thanks to all.

Wonderful Experience

Picked up my 2016 Accord a few days ago. The sale experience was great. No pressure what so ever and the lease payment was right on target. Lack of pressure was extremely important to me. Salesperson Martin Ford was the best. He knows his product and thoroughly explained the car. I have already recommended the dealership and Martin to others and will continue to do so. I am already looking ahead and look forward to a lease pull ahead with Martin in 2 years if available.

Wonderful experience

Picked up my 2016 Accord a few days ago. The sale experience was great. No pressure what so ever and the lease payment was right on target. Lack of pressure was extremely important to me. Salesperson Martin Ford was the best. He knows his product and thoroughly explained the car. I have already recommended the dealership and Martin to others and will continue to do so. I am already looking ahead and look forward to a lease pull ahead with Martin in 2 years if available.

Best experience!!

Martin Ford was the most helpful car salesman I've ever encountered. He went above and beyond what I had expected. Couldn't be happier with my purchase or experience! If you ever need help, definitely talk to Martin!

Pleasant experience, friendly staff

I'd been thinking about trading in my car and leasing a new one, and the Happy Honda Days special was an incentive. I worked with salesman Bob Michael, title clerk Emily, and James in the finance department, who were all fantastic. Bob listened to what I was looking for--a small, reliable car good for city driving and Buffalo winters. It was a really low-key, pleasant experience. I never felt like I was being sold to--more that the staff were helping me find what I was looking for. I came away with a great rate leasing a 2015 Civic, and I couldn't be happier with the whole experience.

Wishes Come True

My experience at the dealership was better than I ever expected. The sales representative makes all the difference. MIKE BARSUCH was above and beyond the best sales advisor I have every encountered. Polite, understanding, knowledgeable and a rapport builder! I traded in a leased 2013 Honda CRV and leased a Buick Encore. Until I learned from Mike the vast inventory and special promotions that West Herr can offer, I had no idea how "HUGE" your inventory is and the interaction available from your many, diversified dealerships. He worked diligently to get me to my expense level and I wound up with wishes come true. I love the Encore and hope you allow Mike to run a sales meeting and let them know how he used his fortitude and your inventory to get the job done and I might add, quickly and efficiently. I am 72 years old and on a smaller budget. He treated me as he would his own Mom. He stayed an hour past his shift and helped my with the Bluetooth and On Star connections, always explaining what he was doing. Thanks, Mike, and best success to you. Climb that ladder and always be as you were to me. I am so happy!!

purchasing the honda hrv

I brought a brand new hrv, I love this car, and the dealer was absolutely wonderful. I am so pleased at the level of customer service here.

Great Experience

Was very pleased with our experience at West Herr - never felt pressured or intimidated during the sales process, and we received a very fair price on the vehicle we ended up purchasing. Of course the job of the sales team to is make a sale, but we never felt as though we were just a sale. Both Erik and James took great care to make sure all of our questions were answered and that we were fully aware of all of our options before committing to the purchase and financing. Before leaving with our new car, the general manager took the time to meet us and asked about our experience, which was appreciated. All in all, we greatly appreciated the honesty and personal attention we received throughout the process; it made us very comfortable about making such a significant purchase.

Best local Honda dealership

We have consistently experienced exceptional service at this dealership and we never felt pressured into any decisions like at other dealerships we have been to. We feel that we have been treated fairly and with respect throughout the entire process of buying a car. Working with Bob Michael, we have purchased a lease and two cars over the past four years. We always feel taken care of and truly appreciate how professional and courteous everyone has been with us. We are extremely pleased with our purchases and recommend this dealership to all our friends and family.

Good Experience

Erik Arden did a great job helping me during a pretty difficult time for my family. I was given a very fair price for my trade-in vehicle, too. There was no hassle; I scheduled a test-drive online and Erik was very accommodating when I had to cancel the first time and he quickly helped me reschedule. He's very responsive via email! After my test drive, because of everything going on, I wasn't able to complete the paperwork and purchase the vehicle. Erik quickly scheduled a driver to not only handle the paperwork at my home but to also deliver the vehicle to me. It was incredibly convenient. The only minor quibble I have was the pressure put on me to purchase two service plans -- I had to say "no" four times to two different people. It made me quite nervous about the quality of the vehicle and I nearly reconsidered, but opted to keep the car because it's just that much fun to drive. Otherwise, it was a very comfortable experience and I love the car.

Great dealership, easy to deal with

I was in the market to turn in my 2012 leased Honda Civic and lease a new one. I called the Honda dealership I had leased my 3 pervious Hondas with and was met with an unempathetic salesman that was not willing to help with my over mileage. I decided to call West Herr Honda where I spoke with Norman Daniels. Mr. Daniels immediately set out to make the transition into a new car easy. He worked with American Honda Finance to lower the mileage charge, took the time to explain the situation to me, and most importantly he treated me like a valued Honda customer. He made transaction smooth and worked fast to get me in a new car. I just want to thank Norman and the rest of the West Herr Honda staff for putting my faith back in the Honda name.

We were pleased with our purchase experience

Just wanted to give a thumbs up regarding our recent purchase at West Her Honda. Salesperson Eric Arden did a great job quickly locating and securing the vehicle we were interested in. Sales Manager Phil offered us a good deal on our trade-in which played a huge role in our decision process. And as an added bonus, James in the finance office was able to obtain a great interest rate for us on our purchase. Overall, we were pleased with the entire sales process. We are happy with our decision to purchase a new Pilot for our family needs.

Great experience

I requested a price online on a new pilot. Erik A. responded quickly with a great price. I emailed several questions and each time he responded quickly. I ended up buying the car and the whole process was very easy and low pressure. This is my second purchase from them and I would definitely do it again

Great Service and Great Deal!

I am a Honda buyer through and through but I want the best deal too. I did my research and visited most of the local Honda Dealers. None came to close to the service I obtained from West Herr. The sale itself was easy because I knew what I wanted but the follow up and service from my rep was fantastic. This was my second purchase from West Herr Honda and I'm sure I will be a life long customer!

Amazing Customer Service Experience!

This was the most enjoyable car buying experience I have had yet. Erik Brungard of West Herr Honda worked diligently with me to ensure I got exactly what I wanted. My family has been purchasing vehicles through him for years. This was my first time working with Erik and I now understand why my family keeps going back to him. He is wonderful!

Amazing Customer Service Experience

This was the most enjoyable car buying experience I have had yet. Erik Brungard of West Herr Honda worked diligently with me to ensure I got exactly what I wanted. My family has been purchasing vehicles through him for years. This was my first time working with Erik and I now understand why my family keeps going back to him. He is wonderful!

Outstanding as usual

Purchased my first Honda from Martin Ford in 1997. The man knows his stuff. So today was our 14th transaction. Leased a '16 Pilot. Total redesign by Honda and the same high level of service from Mr. Ford. Looking forward to our next transaction 1 year from now.

Hard to find car

They helped secure a difficult to find 2 wheel h.r.v. in the north east. Very pleasant staff to work with. Good response time too.

Excellent Experience

We purchased a used car from West Herr Honda in Lockport today. Due to the premier customer service provided by Norman Daniels it was one of the very best experiences we have had at a car dealership. He was very professional, patient and knowledgeable. He and James not only met our requirements but exceeded them. Best of all, there was no hard selling but just a short, clear presentation of the options available. Hard sells do not impress us and seldom do we cave to this method of selling. Their approach allowed us to consider the options and select those that were of interest to us. Norman took the time to patiently explain and demonstrate some of the cars features. His tutorial was very much appreciated. Many thanks to Norman and James.

GREAT PEOPLE

I found everyone at West Herr Honda very professional, friendly and caring. I was looking for a new car and decided on a CR-V. I wanted a particular model and color. They searched until they found just what I wanted. They made the purchase of the car so easy and I was able to take it home that day. They gave me a great trade-in value for my car. Today, I took the car in to be simonized and decided to add some special asscessories which they took care of immediately. I know that I will hihgly recommend them to others.

Very Helpful and Great Customer Service

The customer service was great! I went to just take a look around and Norman Daniels was very helpful and informative. He was very willing to explain to me everything I ever needed to know about making the financing process easy. With his help I've been approved and will definitely be purchasing a vehicle on my next visit

Fine deal on purchasing a used car

Joe Rizzo, Jim Kelly and especially Eric Feathers and Mike Bartosh are most capable at what they do. Every step of the search, test drive and eventual purchase was flawless. No complaints. Very customer oriented and eager to please. No pressure and exhibited a thorough knowledge of the automobiles they sell.

New Accord owner

Drove to West Herr in a Civic drove home in an Accord. Norman made the whole experience great, was able to deliver a good deal with out a hassle the whole process was easy.

Best Car-buying Experience I've Ever Had

First, ask for Norman when you walk into West Herr Honda; he will take care of you. My wife and I were looking for a vehicle upgrade from my Accord, something bigger, and we knew we wanted to test drive the CR-V. We met Norman, who gave us a rundown of the CR-V, and then went for a test drive. Zero pressure, but he answered every question we had with confidence. We decided that that was the car for us and picked it up the next day. They gave us a great deal with our trade in vehicle. The finance department was very friendly and helpful as well. We got into a brand new vehicle that gives us more space, better gas mileage, and we lowered our car payments. I would highly recommend West Herr Honda for your next car. And remember to ask for Norman! He'll take care of you.

New lease.

I had a pleasant experience and Norman made the process easy and painless. Norman asked me what I was looking for and found it on the first try. Great job

Exceptional car buying experience

Usually we dread buying a car. All of the hassle with negotiating the trade in value of our existing vehicle and the price of the new vehicle with some dealerships takes all the excitement out of it; but this time Norman made our purchase so much Fun! He is a GREAT salesman who knows his product inside and out and we were finally offered a very fair value for our trade in. I highly recommend West Herr Honda, and make sure to ask for Norman.

Awesome purchase expirence

Erik Brungard was extremely helpful in picking out my new Odyssey. He went through all the options on the vehicle, making sure I knew about all the options and made sure that I got a great deal.

Excellent service and very friendly staff

Erik Brungard was very helpful and showed me all the options while shopping. I bought civic ex and loved the car. Staff was courteous and made the deal right for me.

Awesome Experience

I had purchased cars over the years from Erik Arden when he was in the Ithaca area. Since Eric moved to the Buffalo area a few years ago I felt it was a long haul to go from Ithaca to Lockport to buy a car because my dad had always helped me with my purchases. In Sept of last year I totaled my car and needed a new one. I dreaded the experience and put it off for over six months because without my dad being present and being put into a high pressure sales environment was NOT what I wanted to experience. My niece had recently purchased her vehicle through Erik and suggested that I contact him. I can't tell you how happy I am that I did! He couldn't have made the process any easier, and even though it took me a few weeks from finding the vehicle to actually picking it up (due to my schedule) Erik and his team (including Brian at the Chevy dealership on Transit Rd) were simply amazing to work with I never once felt that "sales pressure" you experience and so many other dealerships. I will make that 3hr one way trek to Lockport in a heartbeat the next time I need a new car AND send my friends and family as well. I can't thank Eric and West Herr enough for making my emotional car purchase so easy and accommodating!!

Excellent Customer Service

I recently leased a 2015 Honda CRV LX from West Herr Honda Lockport. My sales consultant Mike Barsuch was great. He was very knowledgeable of all the CRV models worked with me to find a car that fit my needs & budget and when the dealership did not have the color I wanted he was able to get the car from another West Herr dealership. West Herr also worked with me in regards to my remaining payments on my previous Nissian lease. I shopped around at other Honda dealers and West Herr by far gave me the best deal. I highly recommend West Herr Honda in Lockport and Mike Barsuch as your salesman.

new car

Norman is excellent at his job, he is very knowledgeable about the car we were buying. He made sure that I knew everything about the car I was buying before we left the lot. We went for the initial test drive where he was explaining how the car worked and then went out around the block again before we left after our paper work was all done to make sure I did not have any more questions. Norman also called me the next day to make sure everything was o.k. and to see if I had any questions. Norman was very pleasant and you can tell he likes to work with people. Jamie was also very good at reviewing all the warranty and extras that go with the car. He even told us that if he was talking too fast, let him know and he would slow down or repeat himself. They even gave us a gift card to go have lunch while they were doing the paper work on getting the car ready. We walked into the show room about noon to started the process of getting a new car and drove away with the car of my choice at 4 pm. thanks again Nancy Nursethanks you

Wonderful customer service

I went to West Herr Honda looking for a safe and reliable vehicle that was affordable. I worked closely with Paul Bluhm and could not have had a better experience. Paul helped me find a vehicle that was within my price range AND that suited me. The sales team (Paul and Phil Gonser), were more than reasonable when discussing finances, and explained all fees and costs associated with my lease up front. Paul was clearly very knowledgeable about the vehicle I was interested in, and answered all of my questions confidently. The entire staff at West Herr Honda was extremely pleasant and courteous. I recommend West Herr Honda, and Paul Bluhm specifically, very highly.

TRADE IN LEASE/NEW CAR

I was a little nervous about dealing with West Herr again, but as soon as we were working with John Fisher, we were comfortable. I had turned in my Toyota Highlander 2012 due to, what some would say were minor issues, but my dealings with Toyota West Herr were less than desirable. I really wanted to just be done with West Herr, but knew that I had to get out of my lease and turn it into them and the only way to make out halfway descent was to go with West Herr again. I was so angry about it, but now after working with John Fisher, James Raymond ( I think that's his name-the financial guy) and Mr. Rizzo, I'd go back in a heartbeat without hesitation. Thank you West Her HONDA!

Exceptional

They are very conscious of the buyers needs both in finance and in car size, etc. Their overall knowledge is exceptional. Norman was exceptional in all areas. Jamie knew the finance and warranty inside and out. I would highly recommend the dealership, Norman and Jamie to anyone we knew buying a car!

Family friendly

I received family quality service, Norman was truthful from the beginning and made amazing suggestions! I left the dealership with a great buy, and was very happy overall with my experience!

Purchasing new car

John was very friendly and explained every aspect to me. I would not hesitate to call him with any questions that I may have regarding my Civic.

Wonderful sales experience from beginning to end

Our salesman, John Fisher, was really a pleasure to work with. He was very knowledgeable and was very friendly and made our Honda buying experience a memorable one. We walked in to buy a new Honda CRV, knew what we wanted, got the color we really wanted, Mountain Air, and left being completely satisfied with our experience. We would recommend this dealership highly to anyone looking for a Honda!!

Wanted to get a car

I had a very pleasant experience and got the car I wanted. Erik Brungard was very accommodating and I specifically came to see Erik. He steers me in the right direction and this is my second purchase from him.

Top notch service

I have had my past two leases through WestHerr Honda and Erik Brungard has always taken great care of us. Now my in-laws have started leasing and once again Erik has gone above and beyond. Thanks Erik for all your help. I look forward to my next lease with West Herr Honda Lockport

Top notch service

I have had my past two leases through WestHerr Honda and Erik Brungard has always taken great care of us. Now my in-laws have started leasing and once again Erik has gone above and beyond. Thanks Erik for all your help. I look forward to my next lease with West Herr Honda Lockport

Great Exerpience From Start to Finish

I was very happy with my experience at West Herr Honda. Gerry Signore did an excellent job throughout the buying process. He helped me find the perfect used car that fit my budget and needs. Gerry went out of his way to make sure I happy with my purchase and answered all my questions throughout the process!

Excellent Service

This is the first time I had a business with this dealer. I purchased my SUV over the e-mail. Everything was made simple for me that I did not need to call my salesman Erik. When we made the deal I paid a small amount of deposit over the phone and when my SUV was ready they picked me up from home and brought me to the dealership where my car was ready and shiny with my plates on it waiting for me. I paid the rest of the amount and was ready to ride off.

Excellent Service!

Erik Brungard has been my salesman for years and is always attentive to my wants and needs and has speedy action! I've been working with Erik for 3 leases now and he brings me back each time with the quality product of Honda!

Great service, friendly, helpful and affordable!

Loved my first Odyssey! Got another, getting my second was not complicated, Martin Ford he worked with me to get the vehicle I wanted explained options,and really went the extra mile for me. My family loves our new Odyssey! Great experience and happy customer!

aimed to please

My salesman went out of his way to make the sale smooth and easy. I had me car delivered the same day. I will be buying my future Honda's from this dealership.

Super

Love west herr. I'm glad they picked up the honda line. John fisher was very easy to work with and very patient. Thanks a lot for your help.

Best experience ever buying used

I purchased a lease turn in and had john fisher as my salesman and without a doubt it was the best experience that I ever had buying a vehicle ! I am a VERY PICKY person and he exceeded every expectation . Total respect, knowledge of product, accommodation and could not have done more than he did. He BY FAR, is a huge asset to the west herr dealership. I am sure that my next purchase will be with him and west herr 'on that note'.

Martin Ford

Martin was exceptional and patient throughout the whole process. The overal experience with Martin is what you look for when shopping for a vehicle. Will definitely refer Martin to others and use him again in the future.

Erik Brungard was excellent to us

Treated very well. Very excellent overall experience.

2 awesome cars

Great experience buying our new CRV with Erik Brungard, so we came back for another car 2years later. Pleasure to work with - highly recommended.

Excellent customer service!

My husband and I just leased a new car from West Herr Honda of Lockport, NY. It was by far the best car leasing/buying experience we have ever had. Our salesman, John Fisher was personable, professional and very knowledgeable. He listened to us and provided all the information we needed to make an informed choice. I would definitely recommend West Herr Honda of Lockport, NY for all of your car buying/leasing needs. Ask John Fisher for assistance and I'm sure you be another satisfied customer!

Excellent!

Thank you Erik Brungard for taking the time and treating my experience as if I were purchasing a new vehicle! Professional, yet personal.

2012 Altima

I came in to buy a Nissan Altima. It was a great experience. Martin Ford was fantastic and met all my needs.

Jeep grand cherokee

Process for purchasing a vehicle was made very easy and painless. Everyone at west Herr was extremely helpful with getting us into a new car, especially Martin. Will absolutely recommend to friends and family, and will buy again in the future.

Couldn't be happier, only if it was free ;-)

This is the second vehicle purchase with Erik Brungard and everything was handled smoothly and efficiently. Erik was very helpful demonstrating the vehicle. He offered to answer and demonstrate any features on the vehicle. He gave us the best deal possible for our needs. I just stopped in originally for a set of windshield wiper blades.

West herr honda great experience

This was our first time buying a new car and Eric Arden of west herr couldn't have been more helpful. He told us everything we needed he was realistic and straight to the point in what we had to do. It was the best experience we've ever had with a car dealership. It was nothing but professionalism from the entire staff west herr will have a customer for life.

Best experience getting second car!

This is my second car from West Herr Honda. And I will tell you that, its been a great experience. I was worried about my credit; as it dropped after my first lease. And Jim worked effortlessly to get me the best rate possible. They sold the car on the lot, and it happened to be the last one. They dealer traded for me and got me the car in a few days. I was extremely pleased with the swift action by West Herr Honda Staff. I highly recommend this dealership if you're looking for a great car. If you really want to buy a car, go there, and ask for James. I'll be buying cars from him again!

just bought a new car

I was at another Honda dealership and it was so awful.... I literally called West Herr from the dealer I was at and I said..."I'm trying to buy a new car, I'm having a horrible time, can you help me?" Phil, the sales manager talked to me in great detail and assured me he could help... He was 100% right... I went to his dealership (about a 15 minute drive from the dealer I was at) and by the time I got there, he had a salesman ready to help, the whole thing was a simple, easy process and we were completely satisfied and had a brand new car on order in no time! THANK YOU WEST HERR!

Honda Pilot EX-L Lease

Worked with Erik Arden on this lease, done completely via email and using the on-line application process. The only time we stepped into the dealership for this lease was for delivery.I believe this is our 6th lease with Erik and West Herr. Leasing a Honda with Erik is always stress and hassle-free and his quotes are competitive and fair. This time, we were considering moving to another make/model. Erik worked with another West Herr sales consultant to obtain quotes on another vehicle in this class. No pressure, no hounding to make a decision. Honda won out again. Taking delivery of our Pilot was easy and efficient. Looking forward to working with Erik again in 2 years.

Great Service Clean Facility

This is the 4th Honda Odyssey that we have leased here. They are the Best! Our salesperson James Yeager is very efficient, cordial and the Best!, we wouldn't go any where else. All personal is wonderful.

Easy Transaction, Good Follow Up and Communbicatio

Purchased a Scion tC through the peace of mind program, which came with a 30 day no questions asked exchange guarantee as well as a 6 month/1000 mile warranty. I was a bit worried about how the tC would handle through the snow and, knowing the exchange policy was still within the time/mileage constraints, took the tC back to the dealer to see what they could do. True to their word they allowed me to exchange the tC for a 2012 Honda Fit with no questions asked. I couldn't be happier with the Fit, and Martin Ford went above and beyond to accommodate and facilitate the exchange. The finance manager even worked out an amazing deal for the extended warranty too. I was even able to take the Fit home the same day despite showing up at 6:30 PM. I would definitely recommend West Herr Honda and Martin Ford to anyone looking to purchase a new or used Honda. Thanks Martin!

Excellent Service

Worked with Eric Arden on the purchase of my Honda CRV Touring and then Jim Kelly for financing and found the experience to be hassle free.It was a pleasure to work with both of them.

Pleasurable Experience

The price quoted was very competitive, resulting in a very hassle free purchase. This was most appreciated due to the distance travelled to close the deal.

Good Job

Dave Hoeflich worked very hard to find the car we were looking for. It wasn't an easy task, but he did it.THANKS DAVE!

Buying a car

From the time you walk in you are treated like one of the family. Everyone was very helpful and answered any questions we had. The best thing is how good of a deal we received - the best deal without having to barter back and forth. We would recommend this dealer to anyone interested in purchasing a car.

Honda Civic

Awesome service, Martin Ford is very helpful and friendly.

Honda Lockport

Speedy purchase. Was able to get my vehicle at a great value. I am pleased with the service.

Great job

This was my sixth time buying a car and by far the smoothest experience yet. I highly recommend West Herr for the quality they delivered. My sale rep Bob Michael was very informative and thought me about all the new electronics, which I personally feel is very important with how hightech the vehicles are becoming.

Overall great buying expirience

This is my first experience with west Herr honda and the service was wonderful. The sales reps were not pushy as I had experienced with prior dealers.

Excellent Service

I had a really great experience all around at West Herr Honda while purchasing a Honda Odyssey. We were greeted by John Fisher in sales, who provided us with a lot of information and spent time finding the perfect van for my family. I definitely will come back and see John Fisher for future car purchases.

good all around car dealership and people friendly

My salesperson was named Norman and he is in my mind one of the best---he stayed with me the whole time and even helped cleaned up my tradein----I believe that without him I would not have purchased the used Ford Ranger---West Herr should be very proud to have a person of this caliber on their sales staff

Thank You!!

I will start off by saying I HATE buying cars. However, we were looking to trade in our truck and get two cars instead so we had to start looking. West Herr was not our first stop, but I am so glad we decided to look here! Right from the minute we walked in the door the experience was great. Gerry Signore was our sales person and he was Fantastic!!! He went above and beyond in every aspect. We are delighted with our new Honda Accord and Odyssey. I will definitely be coming back to see Gerry for our next auto purchases!

Excellent Service

Our salesman Mike Barsuch was great to work with. He was very knowledgeable about the CRV we were interested in. We felt absolutely no pressure as we had with other dealerships we recently visited. We were able to take same day delivery of the car which was great. Everything was handled quickly and efficiently which we really appreciated since we had our 6 month old with us. The staff at West Herr took all the stress out picking out our perfect vehicle!

Great Used Car buying experience

We just had a fantastic used car buying experience. Our Sales person Martin Ford surpassed our experiences as did any staff we encountered. Me had been searching nation wide for weeks for a late model used Honda Crosstour. After contacting many dealerships about a car we found a good candidate car at West Herr Honda. We contacted to dealership to enquire. They informed us that the car was on an overnight test drive and they would get back to us if the car was available the next morning. We received a call within minutes of their opening hours the next morning that the car was still available and would we like to come in to see it. Given we are 3 hours away I said I prefer to have someone answer my detailed questions. Marin called me back within 30 minutes and proceeded to walk me around the car while on the phone. The car was what we wanted. I offered my price. Martin said we would talk to the sales manager and get right back to me. He did in 5 minutes and said YES. No hangling, no trying to pry another hundred or tow out of me. Something I was expecting. I then said I would like to pick up the car that day. By the time I drove the three hours to get there they had contacted my insurance company, arranged for financing, registered the car and detailed the car to perfection. I have never had a more effortless car buying experience. I could only picture Martin running around to get things ready for my arrival in three hours. After some paper work and intro to the car I was driving out with a fantastic nearly new car. Most people, like me, hate the experience buying a car. Feeling all the time they are trying to be taken in some way or another. Not this time. Even though the closest West Herr is three hours from me I will first look to them for my next car purchase and I will ask for Martin Ford by name. Thank you West Herr and especially you Martin. Great job.

very patient to explain

Hi We bought a Honda Civic from WestHerr... Pat was the representative we met, she was good, friendly, and she showed us lots of cars in the price range we asked, they were all very good, she was very patient to explain all our queries. She understood us, we bought our car based on her suggestion. We will certainly recommend to our friends to go to her. Shes the best.

Appreciated The Patience

I'd never really purchased from a dealer before, and I dislike feeling pressured, but I appreciated the patience and tact shown to me by Martin Ford at West Herr Honda.I came in having narrowed my choices and Martin gladly showed me what I was interested in without pushing something else onto me. He even arranged to have a car from another West Herr dealership brought a significant distance the next day for me to drive. He was understanding and kind, and I experienced the same from everyone I came across. Martin was patient when I needed that and quick when I needed that too. Great guy, good experience, satisfied customer.

This has been an amazing experience!

I came to West Herr Honda because of the encouragement of a friend after being completely dissatisfied with my experiences at two other Honda dealerships. I have had an amazingly positive experience and am driving away in a great car now. The on-line search for the specific color combination was easy. I called ahead to make sure the car was still in stock. Mariah took the time to locate the car and have someone ready to meet me. Dave Hoflich has been so great to work with. He was so thorough while showing me around the vehicle and this was something that had not happened at other dealerships. Dave also spent time telling me about the West Herr Family, and, quite honestly, their Buffalo roots and philanthropic practices were big selling points. Working with Jamie, Jim Kelly, and Dave as we went through the buying process has been truly such a positive experience. I felt that the guys worked with me, they were respectful, thorough, and fun! Who knew that buying a car could be fun?!I honestly can't imagine ever going anywhere else to buy a car!

Leased a Civic LX

My salesperson was Martin Ford. Great guy, very friendly easy going and professional. Had a small issue with financing, but Phil the sales manager fixed it easily. Great team, great experience. Thanks.

Impressed by West Herr Honda

We just had a wonderful car buying experience. Having gone to three different dealerships, we were truly impressed by West Herr Honda. Our salesperson, Dave Hoeflich, was extremely personable and very knowledgeable. From the minute we walked in, to the test drive and final purchase, Dave was on top of everything. He was there to help us find the car that we wanted. Thank you for making what could have been a very trying event into a real joy.

Wouldn't go anywhere else!

Everyone was so helpful. Joe Apolito, Erik Arden and James Raymond really went about and beyond to help us get an affordable reliable car. I went in with little hope for getting a decent car for my growing family for a workable monthly payment. We looked around and I found 2 used SUVs that I absolutely loved. Joe from service came out with 2 sheets that showed everything they knew about each car. It also showed us exactly what they thought the car would need in terms of repairs in the near future. Neither of them obviously needed anything major, tires in 5-10k, 60k tune up, brakes...etc. With that information we decided on the one! Once we knew which car had to be ours, Erik helped us get the best deal. We determined the best down payment and got everything started. From then on it was in the hands of the miracle worker Jamie, from the finance department. We knew we were going to have a rough time getting a low interest rate, but somehow, Jamie got us lower than we could have imagined. Bundled with an awesome service plan, we were right at what we knew we could afford in terms of monthly payment. All of this was done in 2 visits to the dealership, about 60-90 minutes each time. Not a whole afternoon of going back and forth, seeing what 'the manager can do' or any games. They were straight forward and honest. Short and not frequent visits were a must, we had a 10 week old baby with us both times. She cried, ate and needed a diaper change. No problem! They were so accommodating- even Joe from the service department wheeled her around in her stroller while we were signing paper work when she was getting fussy (she doesn't like to sit still) and put her right to sleep!

Honda crv

Would recommend Martin Ford to everyone! Very professional, answered all my questions and made my lease experience easy!

West Herr Lockport

Purchased a 2015 Honda Fit. Eric Arden was our salesman and I would recommend him. Very straightforward. No games in the lead up to the sale. Tracked down the car we wanted and made a dealer trade in a timely manner. Day of sale went smoothly. Finance guy was disappointed when we said no to the various add-ons like window etching, extended warranty etc. That sales pitch should be optional and we could have saved both our time and his had he just asked if we were interested in those items before pitching them. Still, professional and friendly. Purchased floor mats from the parts dept. Again, very friendly and I was pleasantly surprised they offered a 15% military/veteran discount on parts. I will give the service dept a shot at my business when the first oil change comes around. As long as they charge a reasonable price and do a professional job I will be happy. Lastly, we tried a few months earlier to make a deal on another car but were not satisfied with the trade offer. No problem. I appreciate that Eric did not call and try to brow beat us into a deal like other salesmen I have dealt with. That's why we went back to him for this deal.

Fabulous salesman

Marty ford was exceptional. His service was superb and I would go back tomorrow if I could! Cheers to west herr for having an employee like him

Great Experience!

Gerry was very informative and willing to work with us to get the price to fit into my budget. This was an excellent first car buying experience!

2014 Honda Accord

Martin is an extraordinary salesmen and he is extremely good as what he does. Great experience. I would recommend Martin to anyone. He will get you in the right car, he will not waste your time, and I'm elated about the service I've received.

Awesome experience

Had an awesome experience at west Herr Honda. Especially the salesperson Gerry Signore. No high pressure sales. Also joe Rizzo the GM WAS VERY NICE. gave us lunch!

Excellent!!

My family and I have both boughten cars at this dealership based on the customer service and quality of vehicles. This time has not only proved that, but exceeded my expectations due to fast and efficient service thanks to Martin Ford and Jim Kelly

Great Sale Representative

We drove 60 miles from Rochester NY to West Herr to buy a car because of not only a good deal and great experience that we got from the dealer but also from Gerry Signore, one of the best sale representatives I've ever worked with. Gerry was very courtesy, honest and straight forward. Thanks Gerry for your great customer service!

West Herr Honda

My 2nd west Herr Honda car was a pleasure to get. Everyone was so helpful especially Dave ! I Will definitely be back for my 3rd Honda !

Pilot Purchase

My experience with West Herr Honda was absolutely amazing Gerry Signore and Phil Gonser were truly a pleasure The entire process was so smooth and without a hitch. I would highly recommend this dealership for top notch satisfaction rating 10 out of 10 on all fronts will recommend to all my friends

Very happy with West Herr Honda!

This is the second time I have bought from this dealership. I have been very satisfied both times and will return in the future. Highly recommended, especially if you work with Heidi Gebler.

Fair purchase price

Purchased a car quickly at a fair price. No complaints.

Great experience

Erik Brungard was very personable, highly informative, and helpful. Would recommend him to anyone looking for a vehicle.

Buying a pilot 2012touring

It was a good purchase ,love the all the extras in the touring ,customer service was excellent as always , always use the same dealer and was happy with him

Excellent experience

Gerry Signore was great to work with. He delivered the car right to me and spend a long time reviewing the features. He helped me program radio stations and my phone! I would highly recommend him and West Herr Honda.

It was a great experience at West Herr Honda in Lockport, NY

My experience at this dealer was great. I could not have asked for a better salesman than Norman Daniels. He went out of his way to satisfy my needs. West Herr Honda can be very proud of Norman Daniels professionalism & the way took car of every detail involved in the sale o my vehicle.Joe Canciosa

Great service, great car - Honda Civic LX

Erik Arden was a great guy to deal with. Very smooth process and he was very helpful. He always replied promptly to my emails and was flexible with hours.

Awesome service

Our first time working with West Herr Honda, everyone has been so helpful and friendly and we love our new CRV. Will definitely recommend to our family and friends.

First time lease -Honda CRV

Courteous, and highly knowledgeable...made the process of getting a new car easy and relatively stress-free.

Happy with West Herr Honda

Many thanks to Erik Arden (Sales) and Mark Caruana (financial) at West Herr Honda! I initially "shopped" online and communicated with Erik and Mark. They were friendly, honest, informative and always e-mailed me back promptly. Mark worked diligently without judgement to find the financial aspect that I needed. The friendliness and respect I received throughout the entire transaction was top notch! I couldn't be happier with my vehicle or my experience with Erik and Mark from West Herr Honda! Many thanks to them for their superb salesmanship and financial support!! :-)

Very pleased!

I purchased a used vehicle through Norman Daniels and he and his team were able to get everything that I was asking for and made the process very pleasant. I definitely recommend and will always be a return customer!

Purchasing a new car!

My husband and I went into West Herr to look for a new vehicle. We worked with Norman and he was extremely friendly and very helpful. Our experience was excellent, we would recommend West Herr and Norman to anyone who asked!

Customer service at west Herr honda

Came into dealership looking to buy a 2014 pilot. They had a 2015 that we ended up getting. Dave H. Gave us Great customer service and we got the deal we wanted. We ended up driving the car home the same day as purchase. We are very happy with our purchase and will be back again to do business.

Great dealership

I just purchased my second vehicle in 6months from James Yarger and I couldn't be happier. The experience was great and I will only ever purchase from James in the future. We will defiantly be back

2008 Hummer H3

I have bought many a car from different dealers and west Herr Honda and Martin ford provided the best experience I have had yet. Clean friendly environment with knowledgeable staff. Would absolutely recommend to others and will return when I need another vehicle.

Very happy with the experience

Norman is a wonderful sales person to work with. He was extremely patient and helpful with my father during his purchase of a civic. I can't thank him enough for his time and effort through the whole process.

Outstanding

Always a pleasure and comforting to work with everyone at west Herr Honda! I have bought three cars from this dealership and have immensely enjoyed them all!

Excellent experience!

Purchased a brand new CR-V. Everything went very smoothly an sales staff were very helpful and informative. Would definitely recommend this dealership to others!

2nd great experience!

The staff was friendly and easy to work with. Ended up buying a new vehicle within 2 days! Very honest and upfront. My 2nd great experience.

Great Experience!

Erik Ardor was an excellent salesman. I was nervous and he made me feel very at ease and comfortable. I felt like a part of the family! I highly recommend Mr. Ardor and West Herr Honda dealership!

Very happy with my experience

I was greeted immediately by Bob Michael. He was courteous, knowledgeable and not pushy. I ended up buying the first and only car I looked at because he convinced me that it was a good deal and I agree. I am very happy with my Honda CRV.

Third purchase from West Herr

We just purchased our third used Honda from James Yager at West Herr. We drive there from Rochester because we have found them to have the best prices. Each time we have been there James had made the trip well worth our time. We will definitely be back to purchase or next vehicle.

Great Dealership & Great People

I love everything about West Herr! I have now purchased my second vehicle from Brian O'neill and will continue to buy from him. Brian made the entire process simple and easy, I couldn't have asked for more! Thank you SO much Brian for helping me again!

Great sales team

We were very well treated by everyone we worked with. Our salesman bob Michael was very helpful and a great salesman to work with! Great overall experience!

Fast and Easy Deal!!!

Just bought a new Pilot from Eric Arden at West Herr Honda. I have dealt with him a few times now, and sent referrals, and he was excellent as usual. The process was easy, very fair and fast!!! What more could I ask for. I am a VERY happy and satisfied customer!!

Fast and Easy Deal!!

Just bought a new Pilot from Eric Arden at West Herr Honda. I have dealt with him a few times now, and sent referrals, and he was excellent as usual. The process was easy, very fair and fast!!! What more could I ask for. I am a VERY happy and satisfied customer!!

2006 Toyota Rav-4

I dealt with Martin and Tyler, they were very pleasant. I loved working with them! I am SO happy with my Rav4 and I would return to West Herr again!!

buying a new car

I just call on the phone make a great deal,drive 90 miles pick up the new car in about 20 minutes.No extra sales pitch just pick up the car and out the door.

Great experience

We came in with a strict budget, expecting to come out with a used car. We are leaving with a brand new civic and it is beautiful. Never thought we would be able to have a new car in our driveway! Norman was wonderful. He made the experience enjoyable and got us in our beautiful car within our budget! Thank you!

Second car / Good service!

This is the second time Erik Brungard has helped my husband and I find a vehicle that we are happy leasing. Last year it was a Civic and this year, a CR-V. He is friendly and helpful! Thank you Erik!

Bought a civic lx

Erik brungard was excellent. He was friendly and knowledgable. He even stayed after hours for me. Could not have asked for anything more. Thank you.

The Best Car Salesman I have ever had

I was in need of a new car and went to West Herr Honda to check things out My salesman, Gerry Signore, was great. He is a man of integrity and exhibited great customer service. I will be referring as many people as I can to him.

Excellent

Very helpful! Excellent service and even better sales. Could not have chosen a better place to purchase a vehicle. Made transaction as easy as could be

2014 Honda Civic

I just got a new 2014 Honda Civic . Martin Ford was very helpful with the money i had to work with and made the car buying experience a lot easier . My last Honda was totaled, I love my new Civic.

great experience

We needed another car in the household,so we called our salesman Bob Michael at West Herr Honda. He located a used vehicle that fit or needs and or budget. This is our 3rd vehicle from West Herr and we could not be more pleased. If your looking to be treated well and to have a good buying experience call Bob.

West Herr. Honda Rocks! Great salesman

ADAM. Was professional answered our questions and above all earned our business I'd Highly. Recommend him. The dealership was courteous and very helpful. We would definitely recommend the dealership and Adam to friends.

Best car buying experience ever!!

This was my first time buying a car. I tried a different local honda dealership and they didn't get the deal done. I went to West Herr and they made the car buying experience an awesome one. Erik Arden was a great guy, super friendly. The finance Manager Phil Gonser was professional, he work hard to get the right deal done for me. I would recommend this dealership to everyone in the market for a honda.

purchase of 2007 Toyota Rav 4

I had a very pleasant expierence buying my Rav 4 here at WestHerr. My car dealer Martin was very helpful and considerate. I would recomand coming here to all my family and friends.

What a great experience!

What a pleasure it was to work with the dealership and Erik. He never missed a beat for the purchase. His experience made what can be a painful process quite painless. Erik is a professional, gentleman, family man and connects with his customers. He is a valuable asset to West Herr Honda!

Honda Insight

Just wrapped up buying a 2010 Insight from Martin Ford at West Herr. Great service, and very patient. They were able to work with extenuating circumstances to make a deal work, and I definitely appreciated it. If you're looking for a car, check out West Herr Honda and talk to Martin. They'll take care of you.

Great Experience - Highly Recommended

This past week I purchased a 2011 Honda Insight from West Herr Honda in Lockport. Starting to look for a new vehicle, I wasn't committed to any car in particular. The sales staff at West Herr Honda (I worked with Adam Levy) was incredibly knowledgable and very helpful without being pushy in anyway. I was able to test drive several vehicles and given great information on each. Purchasing the car was very easy and they gave my 2007 VW New Beetle a very fair trade value. When I need a car in the future, I will begin my search at West Herr Honda. I have strongly recommended them to family members in the market already.

Great service all around

Erik was an extreme pleasure to work with, he was very helpful from the beginning to the end. He was able to locate my Civic , which was no easy task. I would recommend Erik and West Herr to any of my friends and family. Thanks again.

First Honda experience

I would like to give kudos to Mary Beth who helped me daily from West Herr finance group by Chevrolet she has been amazing and without her I would of never proceeded with this purchase ! And my story of eight months will be told to Scott Biehler as soon as my health improves. Also this Honda dealership is clean and friendly

Easy transaction, good service and follow up.

Erik Brungard was easy to deal with. He made it a smooth and great purchase. I went to two other Honda stores and really am happy I chose West Herr and Erik.

Erik Brungard was great

We bought a 2011 Honda Odyssey from West Herr Honda recently and dealt with Erik Brungard. He is very professional and is very knowledgable, especially with the Hondas. We actually didn't purchase our first visit since we wanted to test drive some other vehicles and think about things. He was very patient and didn't pressure us at all and simply gave us his card and told us to contact him if we are interested in any of the vehicles. The purchase process was great, though we did have to haggle a bit over the price of our trade in (no surprise there). Overall it was an excellent experience and we love our new Odyssey.

Easy to work with.

Norman Daniels was extremely easy to work with and made sure that all my questions were answered. He was patient and worked hard to get me a fair deal on my new CR-V. I have dealt with West Herr dealerships since the 1980's and so far have not been disappointed with West Herr Honda. Thanks, again, to Norm and Phil. I hope your Service Dept. works as well as your Sales Dept.

Great dealership. Great salesman

Bought a 2014 Honda Accord on 2/8/14. Adam Levy was very helpful with the sales process. Best part was he was willing to give me a copy of the offer sheet to take home. You'd be surprised how few other dealerships would be willing to give over this information. In the end I was able to find the right price for my budget.

Very nice facility.

Front end receptionist was very nice and receptive. Erik Brungard is our salesman and has sold me my last 3 Honda's . I like that he is no nonsense and works with my budget. He has and will continue to be our salesman for our future purchases. Honesty is very important and his sales expertise exemplifies his ability to be fair. I sent my daughter and son-in-law for their Honda purchase. My son and friend also plan on buying a Honda in the near future and they will also see Erik.

Very happy with the deal!

Erik Brungard was a pleasure to deal with. He took plenty of time to explain all the aspects of the car and the transaction. He was very patient with my lack of tech expertise regarding bluetooth, texting, and electronics setup on the car. He was a huge help in getting me the best deal! I will definitely refer other people to him! Got a quality car at a quality dealership.

Keep going Back

I have never taken time to write any reviews for any product or services. The excellence of service that I have been provided by west herr honda with compels me to pen this note. Over the the years I have had the pleasure in purchasing wide variety of vehicles. I am not a wealthy person, but I do appreciate a nice vehicle. I have purchased, Honda, Acura, Lexus, BMW, Audi and Infinity from Mike and Fred. Each transaction was better then the previous transaction. Mike was instrumental in understanding my needs and matching me up with the appropriate vehicle. Fred was stellar in a providing best price and arranging competitive financing. Furthermore, the trade value which they provided me was higher then the other offers I received. So in short, I will continue to keep going back to Mike and would recommend west herr to anyone needing a new or a used vehicle.

GMC Sierra

Geray is te only sales preson I will purchase a vehicle from.

Great to do business with!

Erik was a pleasure to do business with. Took plenty of time to ensure I understood everything.

West Herr Honda - Adam Levy

Adam Levy at West Herr Honda was great to work with and my recent lease experience was a very satisfying one. I would highy recommend Adam to friends and family, and would certainly do business with him again. The dealership looks to be run very well. It is clean, organized and very customer friendly. I was also welcomed by their sales manager (Phil) and he also made my visit very comfortable as well. Good work West Herr Honda ! JR

Great Car buying Experience

Me and my wife were looking for a newer used SUV or Van, something that would look nice and I needn't work on left and right. After a friend gave me a reference to check out West Herr Honda and sales man named Mike we checked them out. It was one of the best decisions we ever made! We were greeted right away with smiles and asking if we need anything, we were least to say almost overwhelmed by the warm feelings. We asked for Mike and the car buying experience came fast and easy, we informed him of what we could afford and what we were looking for. He answered all of are questions and found the perfect SUV for us were thrilled. Mike all with the other employees were extremely helpful and honest we were in our new used Ford Torus with in three days with payments that were great for us I would personally recommend West Herr and Mike to anyone thank you Mike!

Wonderful car buying experience!

I recently purchased a 2012 Kia Sorrento from West Herr Honda. I was anxious to find a car but was limited on time due to various factors. I sent an email to Erik on a Monday afternoon telling him they had four different cars I wanted to look at but couldn't get there till 8 pm. When I got to the dealership Erik had the first car pulled up and ready to go. I took the car for a ride and when I came back the next car was ready and so on until I had driven all four. I had already done a little shopping so I was able to narrow it down to 2 on the spot. Thats when Fred Amad stepped in and offered me the opportunity to take each one for a full day to really get a feel for the cars. This was a life saver as I found that the car I really thought I wanted was indeed not a good fit for me. Had I not driven it overnight I would have purchased the wrong car.When I went to pick the car up it was clean and ready to go. All the paperwork was taken care of by the dealership and it was a smooth transition for turning in my old car to picking up the new one. As one final comment; I work in sales. If a company has good sales people, a good product and stands behind that product there is never a need for high pressure sales. That was probably the final tipping point. They were polite, knowledgeable and willing to work with me but NEVER pushy. It truly was a great buying experience...........and I got a great deal!!

Great place to buy

Martin was great to work with. He helped us afford the car we wanted at the price we needed to be at!

Jason

I brought in my civic with a few bucks and scratches and it's looks like nothing less then a new car again I can not thank West Herr Honda and Paul enough for this, I would recommend them them for anything

Good Experience!

Adam Levy made my experience with West-Herr Honda a pleasurable one. Because of this, I will do business with them whenever needed.

Honda ridgeline

Mike was great. No hassle at all. Everyone was friendly. I would continue my business there in the future. I couldn't have asked for anything more!!!!!!!!!

Great Experience with Paul

I had been looking for a used car for over a year when I came into West Herr Honda. My car sales consultant was Paul. He instantly made me feel at ease. Something that I had not found with other sales associates. He was extremely knowledgable and he thoroughly explained any questions I had, not only at that time, but afterwards as well. He went over details about my car and what to do if I had any concerns in the future. I couldn't be happier with my service at west Herr! Thank you!

It was actually fun!

I usually do not look forward to having to buy a car but Erik Brungard made it a pleasurable experience. I knew the car I wanted and the price I wanted to pay. I will recommend Erik and west Herr to all of my friends.

First New Car, great service.

Paul was extremely helpful and nice. It was my first new car and he made the process easier

New Crv

This is the third car we bought from Erik Brungard at West Herr Honda and the customer service was great! Will continue to refer friends and family.

easy pleasant experience

Erik Brungard was easy and pleasure to deal with. The buying process was easy and quick.

West Herr

Very pleasant experience. I would highly recommend West Herr Honda to friends and family.

I have purchased vehicles from Mr. Levy before, but this...

I have purchased vehicles from Mr. Levy before, but this was my first time at West Herr Honda. I found everyone to be very helpful and friendly, and they all made the transaction as trouble free as possible. I would definitely recommend Mr. Levy and West Herr Honda for your vehicle needs.

Great Experience

Just picked up my new car the other day and it could not have gone better. Bob Michael was fantastic. No pressure. He spent a lot of time going over the operation of the vehicle and even set up my bluetooth. Thanks West Herr.

West Herr Honda is first class

My husband and I were referred to West Herr Honda by a close family friend. Compared to our past car buying experiences, this one was quite surreal. General Manager Joe Rizzo, Paul Bluhm in sales and Jessica in the finance department delivered first class service. They treated us like people and not like walking wallets.They gave us a great price for both vehicles and Paul took at least 45 minutes to sit with me in my vehicle to carefully go over all the features until I was comfortable. He's a super nice guy and when you're spending money, you want to feel good about the people your spending it with. They were professional, patient and kind. Their facility is spotless and their staff is beyond knowledgeable about all the vehicles they sell. We love our vehicles and our experience at West Herr Honda.

I love my Pilot

I picked up my 2010 Honda pilot last week and just love it . I will recommend West Herr Honda and Martin Ford to everyone.

Great buying experience

My wife and I had a great experience yesterday buying our CR-V. I started the process via email by describing the vehicle I was interested in and requesting quotes from all 4 local Honda dealers. Janell from West Herr was the first to respond and she maintained excellent communications as we narrowed in on what vehicles were available and what their price range would be. We went to the dealership in the afternoon and Janell connected us with Gerry Signore as our Sales Consultant. We were able to quickly close in on a deal that we thought was fair. Gerry had us head out for a quick bite to eat and we returned to drive our new car home 3 hours after first entering the dealership.

New Car Lease

Went in to look for affordable lease options. Staff was warm, welcoming, professional, and courteous. Would recommend to a friend.

A Great Experience

We needed a car quickly, and West Herr Honda came through - absolutely painless - top notch service. Our salesman, Paul Bluhm, was very thorough and did not pressure me at all. I would go back there, and definitely would recommend to friends and family.

A+ Customer Service!

We were lucky to deal with Norman Daniels who was very helpful and all about customer service! The entire experience was very pleasant and easy!

New Odyssey

Bob Michael is very good. Easy to talk to, work with. Never feel pressured. Honda pulling the 750 dollar rebate is tough to swallow when going to 72 months, punishing me for not being able to afford 60 months and having excellent credit though.

Excellent service!

Adam made my car buying experience simple and fun. He was extremely knowledgeable and answered all my questions with enthusiasm. I would recommend Adam for every future car shopper! The people West Herr Honda in Lockport go above and beyond to make each time back a great experience. The efficiency and quality here is never short of excellence! Thank you Adam and everyone at west herr Honda!

I would highly recommend this dealership to anyone...

I would highly recommend this dealership to anyone looking to purchase a car. I went in yesterday and drove off in my new 2014 civic. Everybody there was great, starting from the first phone call I had with West Herr before I even came in. I worked with Norman who was very friendly. He was helpful with showing me features of the car and even offered to buy us lunch while we were waiting for the financing paperwork!! My overall experience was wonderful!

Great service!

It was a wonderful experience great service. I will recommend all my friends and family for WestHerr Honda. My personal opinion I wouldn't doubt that any one else would of assist me better than Tyler Maloney so if anyone wants a great agent to help u ask for Tyler he will be very helpful.

Great experience

Erik Brungard was very easy to deal with. He made us feel relaxed and no pressure at all.

Great service very helpful nice and not pushy

Great service,,! Very helpful didn't take long found what I was looking for will help in the future

My new CR-V

After shopping around at other dealerships for a new car, coming to the Lockport West Herr Honda location was the final step in the process. Immediately upon entering the building, I was greeted by a welcoming receptionist who asked for my name my beverage of choice. Within minutes, Marcos Martinez introduced himself. Marcos was the consultant who assisted me with the process of leasing my first new car. He was friendly and patient as he answered my numerous questions and explained the features of the car I wished to purchase. Additionally, Marcos arranged for me to be picked up from a specified location when it was time to retrieve my vehicle. Thank you. I would recommend Marcos and West Herr to any member of my family or my closest friend.

My new Cr-V

After shopping around at other dealerships for a new car, coming to the Lockport West Herr Honda location was the final step in the process. Immediately upon entering the building, I was greeted by a welcoming receptionist who asked for my name my beverage of choice. Within minutes, Marcos Martinez introduced himself. Marcos was the consultant who assisted me with the process of leasing my first new car. He was friendly and patient as he answered my numerous questions and explained the features of the car I wished to purchase. Additionally, Marcos arranged for me to be picked up from a specified location when it was time to retrieve my vehicle. Thank you. I would recommend Marcos and West Herr to any member of my family or my closest friend.

Awsome

Martin was great! I would recommend West Herr to all my friends

Great sales team got me what I wanted!

Came in to get a particular car that was already sold. Tyler helped me pick out something similar that I both wanted and could afford. The process was seemingly smooth. I said I wanted the car in a certain range and they made it happen. Definitely recommend to anyone in the market.

Used car purchase

We had a great buying experience at this dealer. James Yarger and Fred Ahmad were excellent - easy to approach, patiently explained everything, made sure we felt at home. Facility is clean and well maintained, relaxing. Would highly recommend for anyone if you are planning to buy a new or used car and want a good deal. 5 stars.

Review for Heidi Gebler/ West Herr Lockport

My wife and I were looking for two vehicles to lease or buy. We had already test drove a number of vehicles and visited other dealerships in the area when we came in and met Heidi Gebler at West Herr. Heidi delivered on all that she promised, was technically astute, pleasant, patient, and had excellent followup. We ended up leasing two vehicles. I would highly recommend Heidi based on our experience.

Dealing w/ West Herr Honda's Heidi Gebler

Once upon a time, oh, maybe 6-7 years ago, the analogy of going to the dentist for major surgery trumped buying a car. That being said, my wife started doing business with Heidi Gebler (I actually think Heidi was with another dealer at the time) and the pains of buying and/or leasing vehicles actually became enjoyable--we'd ask to see something and Heidi delivers, literally--and quickly. Dragging my father into his own purchases of cars, I'd have to say we've done business with Heidi and West Herr Honda on five or six painless deals; and I can honestly say that we've never had one negative issue. An organization obviously starts at the top and a tip of the cap for Mr. Beiler is well-deserved. Living in WNY for most of my life I've heard only positive things about this gentleman. A big thank you to Heidi Gebler for finding my wife the right Honda last week, but more importantly making the experience one I'm happy to share with friends and family. All my best, Steve Besecker Orchard Park, NY

Easy transaction

Very good, prompt service from Erik Brungard and a fair deal

I bought a new C-RV from West Herr Honda. Every other...

I bought a new C-RV from West Herr Honda. Every other Honda dealership I always felt like I was getting a bad deal. This is the second car I bought here and I could not be happier. Great dealership and nice people.

Great experience with a personable salesman

Matt Suida was a wonderful salesman to do business with.

Great experience, honest, easy

Erik Brungard was a joy to work with! Straight forward service and a very strong deal! After going to many dealerships, I won't buy from any other dealer!

Excellent buying experience!