West Herr Chevrolet of Williamsville

Best dealership I've ever done business with!!!

My sales associate Tim Loughran and his manager Tom Colonna were extremely helpful and diligent when it came to finding me the perfect truck. I could easily tell my satisfaction was in their best interest. Both worked really hard to get me exactly what I wanted. No need to look any further for dealers, I'm going here every time.

Bought a Tahoe and love it!

We were helped by Tim loughran.he was absolutely phenomonal!he was honest and not pushy.when we chose to walk away he let us go with complete understanding but then we got a call next day that they were working every cranny they could to find us a deal in our price range.i absolutely love our Tahoe as do our kids and was completely satisfied with the work done by these guys!

Great Service

I have taken my vehicle to this location for service since 2009 and have always been satisfied with their work. Last week I had to replace my vehicle and their salesman, Patrick Mangan, helped me pick a vehicle. I was very pleased with his service and with the time he took to explain the new features the the current vehicle has. I would recommend him to anyone.

LOVING MY NEW CHEVY EQUINOX !!

I am writing to let you know how happy I am with my new car from West Herr Chevrolet of Williamsville. I contacted Dave Hoeflich to advise that my lease was almost up on my 2013 vehicle and I was interested in three SUVs. Dave arranged for me to test drive all the vehicles I was interested in during one visit. I decided to lease a 2015 Chevy Equinox. Dave Hoeflich made the car leasing process so easy and seamless. Dave is extremely easy to work with and made sure I was happy with my decision. He took the time to answer all my questions and went over everything on my new vehicle when I picked it up. Dave is very knowledgeable, courteous and provided excellent customer service. He followed up with me a week later to see how I was enjoying my new vehicle. This was my first time buying from West Herr and I am very pleased with the dealership and my salesperson, Dave Hoefllich. Thanks again !!

Very Happy Customers

Our salesman, David bent over backwards to help put us in a beautiful car. I highly recommend West/Herr; they're the best! Billie B

My First Suv From West Herr

After a disappointing search at several local dealers in the Springville area. I looked at The web site for West Herr and found several S U V's. While staying at a motel in Williamsville . My girlfriend and i went there and looked at what they had in stock. They did their very best to help me out. and did it in a timely matter. In less than a day they had found me a SUV Now i am a proud owner of a Nissan Rogue. Thank you so very much for all you did, Randy

great experience

Although not my 1st experience with West Herr Chevy of Williamsville, I can truly say I am completely satisfied with them. My sales consultant Jennifer Mullins is the greatest. Her professionalism, commitment, dedication and style always leaves me satisfied.

Amazing Place!

I have now purchased my third car from Brian. He is the BEST! Brian makes the car buying process simple and fun. I am grateful for salesmen like him and will continue to buy from him. Thanks Brian!!!!!

Very helpfull in every way

I had some questions about leasing a Chevy Impala and Kristen Smith was more than willing to help me. Kristen's patients was appreciated and I was able to lease the color and style Impala that I had in mind. The staff were professional and courteous which made my experience a pleasant one. I would definitely consider leasing another vehicle from West Herr when my current lease ends.

New way to get Fair value for my trade

After two deer collisions, it was time to upgrade my 2013 Impala to a 2014 impala. Little did I know that you can drive your own car to West Herr Hamburg auto auction and decide if you want to accept the price offered. How easy it was to have this experience with Bryan Fox. The auction sale was made, insurance money was available, and a new Impala was just waiiting for a same day 2pm delivery. What a great experience!

Great experience buying uncommon car

West herr Chevy has improved significantly from when it was Glen Campbell Chevy. I was interested in buying a plug in hybrid as my new car. I can truly say that in buffalo the salesmen at west herr were the first that knew more than me about this new type of car and were truly helpful in assessing whether this was the right choice for me. Other dealers either hadn't embraced this type of car or didn't want my business. Either way I'm the very happy owner of a Volt and plan to buy the 2nd gen and will certainly give west here my first chance at the best deal when that time arrives as my experience has been great all around.

Good Car Buying Experience!

I brought my car, that I purchased from another Chevy dealer to West Herr to have recall parts fixed. The service department was great and were able malw an appointment that worked with my work schedule. While I was there I decided to look at what my options were for a new car. Brad Kania was super patient and helped me look at all of my options. In the end he did find the best option for me. I am extremely happy with my new car and the customer service experience I had at West Herr! Ever person that I delt with through my whole car buying experience was great. I would recommend West Herr to anyone looking to purchase a new vehicle!

Great Truck Buying Experience !

Just picked up my new truck today and must say that I had the best buying experience working with sales consultant Jennifer Mullins. She was professional and extremely easy to work with. I will recommend her services to all interested in making a vehicle purchase.

love the way things were handled

Dear Deanna we want to thank you for helping us get our brand new car we just love it a lot and would let family and freinds now to come to you to buy a car.you are an awesome person and are number one dealer in our books you know your stuff. every one just love our new car. thank you again for all you did you freinds Gary and Tanya Hillman.

Happy Camper

We had a wonderful experience purchasing our new car. Our salesman Sean listened to us and did everything to meet our needs and wants. We will definitely be calling Sean soon for our second car. Highly recommend!!!!

Great sales group. Thanks Jennifer and Tony!

The sales group at West Herr Chevrolet in Williamsville was exceptional. They made the buying experience truly easy and were very accommodating. Thumbs up to Jennifer and Tony. It was truly a pleasure getting my new car

Great Dealership, Great People

I love everything about West Herr. I have now purchased my second vehicle from Brian O'neill and I couldn't be happier. Brian made my car shopping and car buying experience simple and easy. Thank you so much Brian!

My daughter's first car!

My daughter and I had such a wonderful experience at West Herr Chevrolet! Our sales rep, Brian was absolutely incredible and so helpful. My daughter lives out of town but still wanted to purchase her first car in Buffalo. Brian helped her via phone and email to pick out the perfect vehicle. He was also able to help her get financed and approved on her own. We are so thankful for Brain's help throughout this entire process! Thank you Brian and thank you West Herr Chevy!

Leased A New Vehicle

My name is Mia and I went less than a week ago and met a lovely woman named Patricia Esposito who let me test drive whatever I desired and I ended up leasing a brand new Toyota Corolla S... Pat bought out the lease I was currently in and I love the new car it handles so nicely and the service was so great Pat made it very easy to deal with all the paperwork and it didn't take very long at all! I am super satisfied:)

Great Service

I've been leasing vehicles from West Herr for about 10 years now and this last purchase was definitely my best experience. I worked with Jen Mullins and because of her attention to detail and her persistence to help me find the best deals and really match what is most practical for me and my budget is something that went a long way with me. I will be sure to be a return customer of Jens for years to come and refer friends and family in the market to her!! Thanks Jen!

Bought two cars here

I bought a Camaro, and the service was great! They found a car in the color i wanted, and made the financing process easy. Since I live in Buffalo, I can't drive the Camaro all year round, so I went back and leased an Equinox as a winter car. Got a great deal on that as well. Drove off the lot a few days after stopping in, with no problems.

Great Service

Brought my car here, even though I don't drive a Chevrolet. My Nissan was inspected and needed a couple of minor things to pass (wipers, a light bulb). It was done quickly and less expensive than I thought! The green team was nice as well. (I remembered what color the team was because my car is green!)

Owner of a new camaro

Just bought my first car. The experience dealing with the employees here were great. Gavin, the sales rep here walked me through the whole process making sure i got exactly the car i wanted. Great job and now a happy owner of a new camaro!

I am from Rochester NY and I was driving to Buffalo NY...

I am from Rochester NY and I was driving to Buffalo NY (an hour away) in my recently purchased used Chevy Aveo. My car was overheating and I nursed it to the closest Chevy dealer, Glen Campbell Chevy in Buffalo. The service was good at first, and Tom Lobosco hit me up for $1800 for a heater core replacement. On a hunch, I called the dealer in Rochester that sold me the car and they said they would fix it for free since I had just purchased it. I had it towed there, took an Amtrak back to Rochester (on my birthday mind you). A day later my dealer called me and told me the car was ready and that it wasn't a heater core issue, it was simply a hose clamp. I have driven the car nearly 1000 miles since with no issue, so it was obviously just the clamp. I asked Glen Campbell for the $100 diagnostic fee back in good faith and they will not unless I drive all the way back to Buffalo so they can check it. I told them that I would not be inconvenienced any further, and to call the service manager at my dealership. After speaking with him, they did not call me back, and have maintained a hardline stance in not refunding my money, not even partially. Eventually I was hung up on by Jay Campbell the general manager. The issue is currently being handled by Chevy Corporate. I will never go to Glen Campbell again, and this honestly shakes my confidence in ever buying Chevy again (NEVER had these problems with Honda or Subaru...).

I can no longer recommend this dealership. This is the...

I can no longer recommend this dealership. This is the third bad experience I am having with them! Even if you have an appointment, it makes no difference. Do not expect your vehicle back the same day you take it in, even for jobs that elsewhere (in my experience) shouldn't take all day. Example, my local Dodge dealer works on Dodge for the SAME repair that my Chevy is in for. In both cases I night drop the car so the service department can have it first thing in the morning, and I always have an appointment. The repair at Dodge was completed by noon; but at Glen Campbell, here it is 2:30 and they have not even started on my vehicle.If my Dodge dealer needed to keep the vehicle over night, I would be offered a free loner, but you have to rant and rave to be offered a loaner (and that was my previous service call after five, FIVE!!! days). This is the third time i have had to return because the work was not done at all or not done so that it fixed the problem the vehicle was brought in for.No one in service seems to be able to get these things done. If it were just me, then I would say maybe they got something against me, but it is a half dozen of my neighbors as well. My neighbor is trying to find out if his daughter's car will be even looked at today. He also had an appointment to get it fixed. He is calling around other dealers right now and if he finds one who can get his daughter's car done today or even tomorrow, he is marching up there to get the car. That is how dissatisfied me and my neighbors are about this dealership. I hope to see my car again soon, but I will be taking to a new place (recommended by a friend) to make sure that what was supposed to be done was done. If not, I am going to make a complaint at the Attorney General's website.

I have been screwed by the biggest and best in the...

I have been screwed by the biggest and best in the Western New York area. So, I was well prepared when I arrived at Glen Campbell Chevrolet. My family was treated with respect, courtesy, and we were not given high pressure sales approach. In less than 3 hours, we came to see the car in which we were interested, we were appoved for the loan, and left with the car that evening with almost no money down. Before you jump to to conclusion that my payments were astronomical, don't. I paid what I wanted for the vehicle, was given the interest rate I expected, and my payments are reasonable. This was the one and only time in which I left a dealership as a satisfied customer with no problems and a gut feeling that I was doing the right thing. Thank you Paul and Dave.

I also tried getting a car here, but ended up speaking to...

I also tried getting a car here, but ended up speaking to an older guy who basically told me the car I wanted was REALLY Expensive and that their NEVER move off of sticker ... but he didn't realize I can pay cash for that REALLY expensive car, even though I am young. As the story goes, I did end of buying a car ... not from these guys. I don't know why these dealers keep playing games. American cars are not worth 1 penny over invoice, and also giving up $1000's in rebates ...

I bought a pre-owned SUV at this Buffalo-suburb dealer...

I bought a pre-owned SUV at this Buffalo-suburb dealer back in 2001. Overall, the sales staff were friendly enough, but not the brightest bunch of the population. But that's OK, I suppose, as long as the job gets done in time.

The price negotiation process was much worse than my previous experience with other dealers. Working with a few hundred dollars at a time (yes, even $100 at a time!) was really frustrating. It's how the manager-behind-the-wall tells the sales people to deal.

I finally got to meet the floor manager before signing off the deal. I thought those stereotypical used car sales men existed only in the movies until I dealt with this guy.......

After the purchase, it took weeks to have them obtain the title of ownership.

I had to take my car back to the shop a couple of times over the next few months. Thank God for the manufacturer's warranty. Their service department really needs either better management or competent mechanics.....

This would be my last time doing business with Glen Campbell Chevrolet/Oldsmobile.