Wellesley Mazda

4.6
Overall Rating

Customer Service: 4.7 Buying Process: 4.4 Quality Of Repair: 4.6 Overall Facilities: 4.7 Quality Of Work: 4.7 Friendliness: 4.7 Pricing: 4.5 Overall Experience: 4.6


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Wonderful expierence

5
moneymayallday on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I don't usually post reviews online, but I figured I would for this place. I was dreading even thinking about buying a new car, but it's almost time because my car is on its last legs. Lucky for me this was the first place I checked out. The salesman who helped me out was Anthony. He's an awesome guy, very personable and easy to talk to. I was worried about the stereotypical salesman, but Anthony was very professional and nothing at all what I was expecting. We chatted a little, and we were talking about his passion for cars. It shows because he knows everything there is to know about the cars in his dealership. I have his number, so when the time comes, he'll be hearing from me!


Great place and service!

5
Jenny123 on 11/30/2016

Overall Experience: 5.0

I have never drove a Mazda before I came to Wellesley Mazda! Anthony was my sales consultant and he was a very knowledgeable in the model I was interested in taking for a test drive. Along with answering all the questions and concerns about the Mazda-CX-5 model I was interested in, he also had intrigued me into looking into some of the other vehicles that were there so I could have my options open. I am interested in suggesting one of the models he had shown me to my wife for a new car. Great service here as a whole! Thank you Anthony.


Great customer service

4.8
Ashcroft42D on 11/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had the pleasure of being greeted by Anthony one of Mazda employees. One of the best experiences I've had at any car dealership he was kind and knowledgeable and answered every question I threw at him. This experience changed my outlook on dealerships. Hopefully more dealerships hire men like Anthony who are respectful come up greet you professionally and make your experience a good time instead of a nightmare like every other visit I've had to a dealership. I would definitely recommend anyone looking for a car to go by the Mazda dealership and speak with Anthony. i'm definitely looking forward to coming back and purchase in a Mazda early January. Great customer service thank you


Great experience very professional and helpful

5
Kd90 on 11/30/2016

Overall Experience: 5.0

I have never drove a Mazda before I came to Wellesley Mazda Anthony was my sales consultant. He was a very knowledgeable in the model I was interested in test driving . Not only did he answer all my questions I had about the Mazda CX-5. he also help answer some questions about other vehicles I was interested in. Thank you Anthony :)...


Test Driving Mazdas for the First Time

5
New to Mazda on 11/29/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Although Mackenzie Fleming was with a customer, he made sure we were acknowledged and made welcome. Krystal Miller then came out to help us. We test drove a CX3 and a CX5. Krystal went out of her way to make sure we were in the model we are considering. She really loves her job and it shows; she's easy to do business with. She introduced us to a couple of her colleagues and the owner who have the same positive attitude. The customer service is terrific!


Jayme works harder than most

4.8
JJ1017 on 11/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

If you visit, ask to work with Jayme. He's an attentive salesman who strives to please. He employs a positive "help me help you" attitude: always taking an active role in the process and working to send you home with the best deal.


Hassle free buying service

5
davidwho on 11/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Henry was extremely easy to work with and a very knowledgeable salesman. He gave a very thorough explanation of the different trims of the CX-5. I would highly recommend working with Henry for easy going purchase.


Great Experience

4.6
Jennifer arel on 11/22/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had a great experience here at this dealership. Krystal miller was wonderful. I felt no pressure at all and left a happy new used car owner.


Krystal Is Informative, Relaxed, I'd Buy A Car From Her

5
happyonfriday on 11/17/2016

Friendliness: 5.0 Overall Experience: 5.0

We had a wonderful learning and test drive experience at Wellesley Mazda last week, all due to Krystal Miller: lots of information, so friendly, no hard sell! If we decide on a Mazda, we'll buy it from her.


Awesome!

5
Katie Casavant on 11/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My boyfriend and I came in for a new car for him but we ended up buying twin Mazda, one for each of us. Krystal did a wonderful job and really made everything work out for each of us. Highly recommend her and her team! Go Mazda Go!


Honest experience

5
gabriel lainez on 11/15/2016

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I love cars, and based in my experience, this was easy, clear and honest. Crystal did a great job, at all moment I felt comfortable, and I had the felling I was talking with a person that knows and love her job. Thanks for your job and time.


2016 Mazda Miata MX-5

4.6
DLafko on 11/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I couldn't have asked for better service from Krystal and Wellesley Mazda! I saw a CPO 2016 Miata online and called to make an appointment and ended up buying the car that same day. I have nothing but good things to say about Krystal and the dealership, the experience was very low-pressure and overall enjoyable compared to past experiences at other dealerships. Very happy I decided to stop by!


Great Sales Experience

5
rbtt on 11/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great sales experience here, my husband and I worked with Krystal Miller to find our new car. She was the anthesis of a car sales person, nice, humble, and easy to work with. She was persistent but not pushy in a way that was much appreciated.It was nice to have a good experience with this experience.


Great Experience. Easy transaction!

5
GP on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed with Wellesley Mazda from the my first call into the dealership inquiring about a certified Mazda 3. I had the pleasure of working with Krystal Miller and from the start to the finish she made the transaction seamless. She was very helpful answering any questions and always had a friendly disposition that made the purchase easy. I also dealt with Rodrigo Nadal who helped with the financing and he was great to work with as well.


Amazing Dealership

5
MiaRJ on 11/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Came in to sort of browse and did not have a clear sense of direction. Anthony helped and was super professional. Great atmosphere and clearly even better employees!!


No pressure. Great energy and very knowledgable.

5
Maxdafan11 on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Wellesley Mazda to look at the CX-5 and CX-9. I was approached by Anthony Centeio. He understood that I just wanted to learn more about the vehicles and that I did not have intentions to make a purchase during my visit. He answered all my questions, and was very knowledgable about both vehicles. Most importantly, he did not pressure me in any way. If and when I decide to purchase a vehicle, I will definitely go back to him. I recommend him to anyone interested in purchasing a new vehicle.


Enjoyed working with the Wellesley Mazda Team!

5
bpatz on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of working with Wellesley Mazda to purchase my most recent vehicle. I had the pleasure of working with Anthony Centeio and Tim Foley as my sales consultants. They were extremely knowledgeable about the vehicles and they were both most concerned about my needs as a consumer. Mazda of Wellesley is a very professional company. No pressure at all in the process. Matt Marshall is a great service person and made me feel very comfortable with vehicle in the post sales process.


Satisfied Customer!

5
Benji on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We purchased a used Mazda CX-9 at Wellesley Mazda and had a great experience. We got a great deal and love the car. Anthony and Greg were especially helpful in helping us decide which vehicle to purchase and showing us the vehicle features. Overall, it was an easy, positive experience.


Easy going

5
Gregw2gs on 10/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I went in looking to test drive a CX-9. Tye Jordan was pleasant and courteous and knowledgeable. It was OK to take my little one in his booster seat on the test drive. After the test drive I wanted to see the difference between the Mazda stereo system and the Bose. Ty found me a Mazda system on the lot and let me rock out for a while. I eventually went with another brand of car and Tye was very gracious.


stressless and smooth

5
Alexander Lazin on 10/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I am completely satisfied with my experience at Wellesely Mazda. Anthony Centeio helped in professional manner with all questions during the car purchase. Highly recommended dealership.


zero pressure sales

5
TradingmyVW on 10/24/2016

Overall Experience: 5.0

Anthony has been professional, low pressure and patient over the course of four visits and two test drives and has kept me informed by text about stock. It's been great working with him.


Anthony Centeio was by far the most reliable and helpful

5
gdacosta on 10/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anthony from the beginning was a very polite and organized salesman. He was aware of everything and extremely attentive in answering all of my questions and concerns. He is a very patient and honest salesman. Going with him was by far the most stress free experience in purchasing a car from the last 20 years of purchasing a car. THANKS ANTHONY !


Painless process, friendly and helpful sales

5
Sally1111 on 10/21/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience at Wellesley Mazda. Anthony led us through the process with knowledge, patience and friendliness. He is genuinely excited about Mazda cars and it's infectious! Rodrigo and Sofia were quick, efficient, professional and friendly as well. Alex treated us like proud new parents and sent us off with all the necessary info with polish and flair.


Krystal was very helpful!

4.2
NewCarOwner on 10/20/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I met with Krystal when trying to decide whether to buy a Mazda. She was a wealth of information. Unlike another salesman at another Mazda dealership, she fully explained the two options available with the CX-5, and it is because of Krystal that I purchased a CX-5 (based upon my meeting with the other (bad) saleswoman at another dealership, my initial impression was that it was too expensive). Krystal was also very pleasant to deal with. Due to the fact I needed to purchase immediately, I was not able to purchase from Wellesley Mazda, but that did not have to do with Krystal. Do yourself a favor and meet with her if you're looking to buy!


Ordered a car 980 miles away

5
Arkansas Flanker on 10/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Anthony and ordered a car I had never seen. I had it delivered to Arkansas on a promise that it was worth what I paid. I can only say it exceeded my expectations and it was everything I was looking wand more. They cleaned it (with great attention to detail), filled it with gas and it was outstanding. I can't say enough about the whole experience.


Great experience

4.8
David Gross on 10/07/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The dealership was very busy, but Tim still gave us all the time we needed for test drives, questions, etc all while toting around with a 3 year old. Tim was very professional, knowledgeable, and never pushy. Great experience!


Car Buying Breeze

5
Becks on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great first car buying experience. I felt that staff was all friendly and attentive to my needs. Anthony, went beyond the norm and made sure that I was happy and comfortable with the entire process. I felt that I made a great investment with a dealership that wasn't trying to cheat me out of everything it was like they were helping out a friend or family member purchase a vehicle. Exactly how it should be. I highly recommend this dealership to anyone.


Truly a pleasant experience!

5
Anonymous on 10/04/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wellesley Mazda as they claim is truly a family run business. They treat their customers like they would treat their own family. I had to take my kids there with me and they treated them very nicely. Greg and Krystal were amazing. They both were very honest, upfront, and very proficient in their work. They both patiently answered all our questions and tried to help in every possible way. We are Toyota fan and were torn between buying toyota or Mazda. Switched to Mazda more so because of the excellent customer service at the dealership. I would strongly recommend Wellesley Mazda. A great hassle free buying experience. Thank you Wellesley Mazda! Special thanks and appreciation to Greg Flowers and Krystal.


Had a very good car shopping experience

4.8
Mercedespagan on 10/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Car buying can be tough sometimes but people like Anthony go above and beyond to help you get a good deal and give you the best choise of cars. Great seller! ++


Great experience. Incredible staff

5
Ted Moise on 09/30/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I was greeted and helped by Anthony Centeio whom I must say was quite spectacular. I walked in looking to browse around and felt right at home when helped. Anthony was engaging and polite. When ready to purchase my car, I will definitely return.


Excellent transaction!

5
John M. on 09/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent customer service. Really good trade-in offer. Very efficient purchasing process. This is the fourth car that we've bought from them, and the way that they treat their customers, as well as the deals that we've gotten, are why we keep returning. Of course, the quality of the cars is great, too!


Mazda CX-9 Lease

5
Amber H. on 09/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently leased a new Mazda CX-9 from Wellesley Mazda. My family has bought or leased 3 other cars from this dealership and we keep coming back! This time I worked with Krystal Miller and Rodrigo Nadal and they were both extremely helpful and knowledgeable. I am confident that I received the best deal possible and am so happy with my new car! Thanks to the team at Wellesley Mazda, we will be back!


Car buying made easy

5
mvelasco on 09/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A car dealership like any other business can only be as good as the people it employs. Wellesley Mazda has a great sales team. I had the pleasure of meeting Anthony Centeio who is a new member sales department team. He was great to work with. A good listener, not pushy, very personable, tried to meet my needs, and ultimately sold me my beautiful new/used CX-3 Touring.


Krysta Miller & 2013 Mazda3 test drive.

4.8
20YrsDrivnUsedMzdas on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I called early Saturday morning about a 2013 Mazda3 with 6-speed manual transmission I had seen on-line the night before. My wife and I were an hour away and Krysta said she'd have the car ready by the time we got there. The car was ready and within 10 minutes we were out driving. We both took turns driving while Krysta rode shotgun and answered all of many questions. We liked the car a lot, but didn't buy it. We had forgotten about sales tax and other fees which put the car out of our budget. We loved our experience with Krysta who introduced us to Greg (Manager of the pre-owned business) before we left. We have plenty of time before we need a new car and we plan to keep working with Krysta until she finds us one with the options we want that's in our price range.


Great Certified Pre-Owned

4.6
hmarqued on 09/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 5.0 Overall Experience: 4.0

I was slightly nervous to embark on the car-purchasing endeavor on my own, but I had nothing to worry about! Krystal Miller helped me through the process and made it much less stressful. She was very knowledgeable about the car that I test drove, 2013 CX-5, in a way that didn't feel like a textbook or in-your-face. She even stayed late so I could take it for a ride that afternoon! Though I didn't purchase the car the day of the test-drive, after a week of research, I decided that that was the car for me. It was the best quality and I had such great experience with Krystal. Even after the purchasing process, Krystal helped me out! She quickly went out in the rain to get my parking sticker on my lunch break.


Helped us choose the options we wanted at a reasonable price

4.2
JErbach on 09/19/2016

Customer Service: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 5.0

First off, Krysral Miller was great. After being told by someone else to "come on down, we can get you a test drive with out waiting", we waited for 50 minues and our toddler lost all good will. We ended up leaving that day, but Krystal was firm in her promise that we should come back the next day and she would have the car we wanted to test ready to go. The next day we arrived and got directly into a waiting car and were able to test drive it. Overall, we liked the CX-5 Touring, but didn't like the lack of front seat room with a carseat in the back. We were offered a fair price, but decided the car wasn't right for us.


Professional Salesperson - Tye Jordan

5
Tony on 09/15/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I was walking by this dealership last week, I work next door, and decided to call about a particular car on the lot. When I called, I was pleasantly greeted by Tye Jordan. I inquired about a white BMW Convertible. He answered all my questions without the typical high tactic sales pressure. Normally, I would not just give out my cell number or email address, but when Tye asked, I had no problem giving him the information; I had a feeling he would not pester me constantly.What he did do, was send me a personalized video of the vehicle which I thought was incredible. he then followed up with a text asking my opinion and if I wanted a closer look at the vehicle. His sales technique is what is lacking in many sales people today. He gained my trust and did it in a very professional way.Now, I did no buy the car only because we decided on a different vehicle all together, but I would have been pleased to purchase the vehicle from Tye.If you go to Wellesley Mazda, you should ask for Tye Jordan.Tony Onorato


BEST CAR BUYING EXPERIENCE EVER!!!!

5
Joanne S on 09/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The car buying experience was my first WONDERFUL experience in making a purchase!! The saleswoman was simply THE BEST -- her knowledge of the vehicle, everything was superb!!! Wellesley Mazda is one of the best I have ever experienced!!THANKS AGAIN KRYSTAL!!Joanne S


Overall good

4
murphy305 on 09/14/2016

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

Worked with Tye Jordan who took us on test drive and was very knowledgable about the CX-5 and made sure that all of our many questions were answered. He provided his cell phone and was responsive to our questions. Overall, I had a better experience at Mazda Wellesley than at other dealers. In the end, I feel that I received a fair price on my purchase and am happy with the vehicle so far. Rodrigo clearly explained and walked me through the closing process. Alex gave a comprehensive and much appreciated walkthrough of all the features of the vehicle before I took it off the lot. Would recommend this dealership to friends.


Great no-pressure, highly knowledgeable salesman

4.8
tanna11 on 09/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Met with Jayme Lee when considering a Mazda CX-5. I did not end up buying the car, but the sales process was really great. Jayme took the time to understand what I was looking for, what features were most important, and helped evaluate what I should be considering. When we test drove he made sure to point out aspects that he knew were important to me. He even questioned if some of the things I thought were important truly were (questioning if I needed the trim with all the works).


FANTASTIC - WONDERFUL DEALERSHIP - GREAT PEOPLE!!

5
Giovanna734 on 09/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First of all, walked in, found Krista and from there it was FANTASTIC. She promptly assisted me so that I could test drive the vehicle, and from there it was A+. I have owned cars for 40 years, and this has been BY FAR THE ONLY TIME I have ever been treated with this much respect and courtesy. Krystal was very informative, took the time to explain things and really made it an A+ experience all around. I cannot wait to pick up the car on Friday, and THANK YOU TO KRISTA, RODRIGO AND SOPHIA!!! Wish you all continued success in all your endeavors. THANK YOU AGAIN!!!! (sorry Krista, on the other review I wrote your name as Krystal....)


Wonderful experience

5
MKaye on 09/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I cannot say enough good things about our experience at Wellesley Mazda. Krystal was extremely knowledgeable, respectful and friendly. She worked with us to help meet our family's specific needs. There is no hard sell here, just genuine friendly customer service, and extremely competitive pricing. We felt completely at ease throughout the entire process. Thanks Krystal!!


Outstanding buying experience

4.8
GoCubs16 on 09/03/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently purchased a new CX-9 at Wellesley Mazda, and it was among the best car buying experiences I have had in over 30 yrs of vehicle purchases. I highly recommend Krystal Miller, the product consultant who shepherded us through the buying process. She is knowledgeable, personable, and professional...at one point even trying to 'down sell' to a lower trim level that would meet my needs. Wellesley Mazda's 'no pressure ' approach continues throughout the process. The business manager took great care in explaining numerous options for extended warranties, tire protection plans, etc., (often big moneymakers for the dealership), yet didn't lose any of her customer focus when I declined most of the options.If you are like me and don't particularly enjoy the traditional posturing and contentious negotiations you often suffer through when purchasing a car, I recommend you try working with Krystal Miller and the team at Wellesley Mazda. Prices are competitive and they take customer service seriously.


Thank you

3.7
Why2016 on 09/02/2016

Customer Service: 4.0 Friendliness: 4.0 Overall Experience: 3.0

Appreciate the very informative, courteous, and respectful help from Tye Jordan. His knowledge of the Mazda vehicles and how they compare to their competitors in the marketplace is extensive and helpful. The upselling and "closing the deal talk" were both appropriate to this customer (very much appreciated). "Sales" people like him bring respect back to the profession and are sure to be profitable for both business and customer.


Very good experience

5
Benw123 on 08/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought an Audi A5 from Krystal, the whole experience was very laid back. Never felt pressured, or talked down to. The whole staff was very friendly. I will be recommending them to any other people looking to purchase a car!


2 for 2 Great Car buying experiences at Wellesley Mazda

5
Mansfield88 on 08/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This is my second excellent car buying experience at Wellesley Mazda. My family has bought both new and used vehicles and has had an excellent experience with each. Wellesley Mazda is a no pressure dealership. My suggestion is to go elsewhere first and experience the pushy, trick-laden tactics of other dealerships, and then come to Wellesley Mazda to experience the difference. If you are in the market for a used or new Mazda, put Wellesley Mazda first on your list. Tye & Anthony were excellent and made sure I was comfortable and had as much information as possible about the vehicle I was purchasing.


Good Customer caring and Transparent.

4
Prassana Rajah on 08/28/2016

Customer Service: 4.0

What i like is Good Customer caring and Transparent. Carlos Does a good Job.i have not fully completed the deal to comment more about the rest.


Avoid Avoid Avood

1.2
Derek Doherty on 08/26/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

I would give 0 stars if that were allowed. I spoke specifically with a Sophi at Wellesley Mazda who confirmed they had a certain car listed on auto trader still available. I explained their location was difficult to get to for me, before committing most of my afternoon to travelling out to this two-bit dealership. Upon arriving, I waited more than 40 minutes just to get helped by a customer service rep. While she was friendly, she came back 20 minutes later to inform me they didn't have the car I called about, and then to try and show me a bunch of entirely different makes and models. No real apologies from the dealership. No offers to help me with a ride back after wasting my time. And they repeatedly ducked my phone calls after. Avoid this unprofessional xxxx hole at all costs.


Great Customer Service

4.8
august on 08/26/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tye made me feel very comfortable and did not try to pressure me into purchasing a car I did not want. Greatly appreciated, especially since buying a car can be very stressful.


Very Informative

5
Funnybone13 on 08/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came to Wellesley Mazda to get more information on the Mazda3 and the CX3 for our daughter. Our sales rep. the was so knowledgeable and really structured our experience so all of our questions were answered. Now we need our daughter to make up her mind about her first purchase.


Bait + Switch, Lied, Wasted my Time

1.4
DerpyDealershis on 08/17/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 3.0 Pricing: 1.0 Overall Experience: 1.0

Found a nice priced pre-owned car here on an online ad (Truecar.com as well as their own website). I'd called to inquire as to whether the car was still available and Carlos told me it was, I asked if I could come see it and he said sure that he would be there. I told him I'd be there in ten minutes (which I was). However, when I'd arrived I was told that Carlos had to leave on a family emergency (no problem) and I was now to work with Ty to discuss the details of the vehicle. He took my license and filled out a worksheet with my personal information and made me wait for about 45 minutes only to tell me that the car I wanted was no longer in stock and had been sent to auction. I was lied to and my time was completed wasted. It's incompetence like this that makes me hate the car buying process, dealerships and salespersons. Thanks Wellesley Mazda for slapping my in the face and wasting my time.


Andrew Reidy review

5
Gordon Hamilton on 08/11/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My name is Gordon Hamilton , my wife Carol & I just bought a CX-5 with the help & expertise of Andrew. We found him to be very knowledgeable, professional & friendly. I feel he is an asset to your sales staff. I was also happy with Darren & Sophia ( sales mgr. & finance dept. ) i would definitely purchace again in the future & recommend your dealership to friends.


No Pressure

5
HIqDXvm3yiFehNyoKbiwKnR5xEkHcN3N/szFbPliOng= on 08/09/2016

Overall Experience: 5.0

New to the car buying process, I wasn't sure which Mazda model I was most interested in considering purchasing. Kristal Miller made sure that I was able to test drive each of the models I was considering so that I might narrow my search and never made me feel pressured. She was friendly, helpful and answered many of my questions. Thank you, Kristal!


Honest new car purchase

5
jkay on 08/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Henry, and he was the most honest sales representative I have dealt with throughout the 6 or 7 cars I have ever purchased. This dealership truly has their customer experience rated very high in my book. I feel that, without a doubt, I got a fair deal and wasn't treated like another sale. I left the dealership with a 2016 Mazda CX-5, the exact car I originally wanted. I will gladly buy from them again, and currently I live about 45 minutes to an hour away. Worth the drive.


Best place for a new Mazda

5
nateg2525 on 07/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in to look for a new car and was greeted by Krystal Miller. I wasn't sure if I was ready to buy and she made sure that the whole experience was relaxed. I never felt pressured. She was very informative and helped us look at a few different models. About a week later I made the decision to buy and it was a no-brainer to email Krystal. She made the process so easy and even helped me when I was picking up the new car. I couldn't be happier and I would recommend Krystal and this dealership to anyone.


working with Krystal Miller

4.8
drummond on 07/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Krystal Miller was the salesperson who helped me in the purchase of my new Mazda. I appreciate her thorough and professional manner, her sincere interest in making sure I understood the way the car functions (during test drive), and clarifying the way that the buyer process would occur. I felt I was in good hands every step of the way.


Best Car Dealership Experience

5
emilyscar12 on 07/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchasing a used car has never been such a smooth process. Mazda did a wonderful job of cleaning the car, it looks brand new! The salesman I worked with, Drew Reidy, was always prepared and one step ahead of me. Drew and everyone else at Mazda had a plethora of knowledge about the cars at their company. Wellesley Mazda is a very trustworthy dealership and I cannot thank them enough for my awesome car and the hassle free experience. I will definitely be going back to Mazda for all of my car needs in the future.


Great customer service

4.8
zoomzoomzoom on 07/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

After dealing with two Mazda dealerships in the area that really had poor customer service, I have to say that Wellesley Mazda is the best. Upon walking in I was greeted by Product consultant, Henry Diep who was very friendly, knowledgeable, and answered all my questions. At first management was stubborn in making the deal to purchase my vehicle, but Henry Diep provided excellent customer service and helped to make the deal possible for the purchase of my vehicle. The Business Manager, Sophia Tiburcio processed the paper work in a very professional and timely manner and both Henry and Sophia made the car buying experience a great one.


Great Dealership and wonderful staff!

5
newcarbuyersuvs on 07/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We came in to look at some CX-5s and the staff couldn't have been better. Our sales/consultant rep was Tye and he was extremely helpful and caring. He made the dealership and buying experience so much better by treating us like a friend and not just a sale. He has incredible knowledge of the products and treats you with complete respect. Additionally, the the GM Darren was equally as fantastic and helpful.


Great experience at Wellesley Mazda

5
ttantrum11 on 07/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Since we arrived, Tye Jordan was incredibly helpful. He took the time to understand what we were looking for and helped us narrow down our options to make our search easier. Our test drive with him was thorough and useful. Our experience was great.


Look no further for your new Mazda

5
Taz Shegewi on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nothing but great things to say about the entire team and experience at Wellesley Mazda. Andrew, Greg, Alex, Rodrigo, and Matt all did a phenomenal job. From initial communication to driving away with the car - we dealt in an open, collaborative, respectable, transparent, and punctual manner. Unlike what most sales experiences are expected to be, I actually felt I had an enjoyable and fun experience at Wellesley Mazda. Andrew and the team showed the highest level of professionalism and good salesmanship. Having dealt with other Mazda dealers in the area, I can say with the utmost level of confidence that Wellesley Mazda stand on a higher ground and I would not consider going anywhere else. Never have I seen a more attentive and driven team who understand how to deliver a high quality customer experience. Look no further than Wellesley Mazda and ask for Andrew or any of the team members listed on this review to ensure a pleasurable time getting a new Mazda.


Car salesman Tye Jordan was absolutely outstanding!

5
Leticia Gonzalez, Atlanta, GA on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking for a vehicle online for my 18-year old daughter when I came across some potential options at Wellesley Mazda. I immediately contacted the dealership and spoke to salesman Tye Jordan, who was pleasantly eager to assist me and answer any questions I had about the vehicle I was interested in. Without my asking, Tye sent me a VIDEO of the vehicle where he proceeded to highlight all features of the vehicle inside and out. It was simply refreshing, to say the least, to come across such a young individual so well spoken, further demonstrated strong knowledge of his craft, and further took the initiative to assist a potential car buyer with extreme professionalism and a welcoming attitude. One simply does not come across this level of customer care in any industry or field any more. Additionally, since I live in Atlanta, GA., And was willing to purchase a vehicle outside of my state of residence, Tye went the extra mile to determine what steps I needed to take to execute the purchase and work out all the logistics of the buying process. I have never had such a great experience when I purchased vehicles in the past. Tye Jordan's level of customer service was off the charts!


New Mazda CX-5 acquisition - new dealership experience

5
JT_CX-% on 07/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nothing but superlatives for the staff at Wellesley Mazda, starting with the salesperson, Krystal, all the way through delivery of my new CX-5. She was extremely knowledgeable, helpful and courteous even coming in prior to closing on a Saturday (I wasn't aware of the hours until I arrived - we even went for a very late test drive and she was above and beyond accomodating in this regard). Discussions were non-pressured and the entire staff were super friendly. I originally picked one color however didn't like it upon arriving to complete the paper work a day or two prior to delivery. Greg the Salesmanager (in Kyrstal's absence) helped in locating a similar model in a different color, which only delayed delivery by a day (no big deal); he was, again, super helpful, courteous and only wanted to insure I was happy with the color selection in the end. Matt, who assisted me with the actual delivery of the vehicle, was awesome, patient, and extremely knowledgeable with all the electronic (and mechanical) features of the new vehicle, which are above and beyond my previous one. He took the time to go over everything with me in great detail.Overall, just an amazing, non-pressured, satisfying experience! Two days after driving it off the lot, I found out that close friends of mine also got a CX-5 at Wellelsely Mazda several months before I did (the wife apparently changes cars quite a bit lately due to her job and I didn't know they had a Mazda, let alone a CX-5). They too had great things to say about Wellesley Mazda and their experience mirroring my own. Just fantastic! Also, the owner Alex, whom I never met, called me yesterday (2 days after delivery) to see how everything was going and I waxed superlatives to him - which is the truth. I got the car I've been eyeing for a little while now - love the exterior styling and shape and fall in love with every time I see it - at a great price with awesome, attentive and knowledgeable and professional service. There's not much else I could ask for in a dealership, really. I would recommend Wellesley Mazda to anyone in a heartbeat - and I certainly would go back again!


Worst dealership and Liars

1
Momlife on 07/15/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

The salesperson lied to us several times and when brought to the attention of the general manager, he was rude and disrespectful. I have never met a manager that has spoken to me in this manner before. When told that I would be reviewing this dealership poorly he turned around and called me a liar and extortionist. He proceeded to threaten me by saying that he has all of my information including my employer so he will make it known to them that I am a liar. He also said that if I wrote anything negative on social media that their lawyers would sue me for defamation. Steer clear of this place. How did Darren ever get s position as a general manager? The Shaker group needs to fire this guy immediately! Never met a person so disgusting in my life!!!


Amazing!

1.2
Bad time on 07/14/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 2.0 Pricing: 1.0 Overall Experience: 1.0

Was told a ballpark figure prior coming in. Figures weren't even close & they wouldn't budge on the sticker price of a 3 year old used car. Also, they appraised my car $2000 under the nearest appraisal of other dealerships. Salesman was great but the bad business management lost out on an easy used car sale. I've never written a review but had to cause it was a horrible experience.


Wellesley Mazda best dealership of the day!

4.8
Millermadza on 07/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was researching small SUV crossovers and read some great reviews on the Mazda CX-5. Don't miss out on giving this crossover a test drive. It doesn't disappoint. Thought its performance and features truly beat out the Honda CRV. The dealership is low key and you won't be surrounded by hungry sales people. Make sure you ask for Krystal Miller to show you all the car's features. Krystal knew I was in from California and wasn't buying that day. Regardless, she was a customer service dream and spent amble time with us fully introducing the CX-5. Looked at three dealerships and Mazda still ranks #1. Introduced the dealership and Mazda to my daughter and son in law that evening. Test drive one for yourself! Many thanks to Krystal for a superb experience! MG from SolCal.


Krystal Miller pleasure to work with

4.8
Pete on 07/10/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I recently bought a 2014 Mazda 3, my sales representative was Krystal Miller. Krystal's pleasant demeanor and laid back nature made car shopping a wonderful experience. Big thumbs up for Krystal Miller!


Great sales rep/Krystal Miller

5
PK57 on 07/09/2016

Overall Experience: 5.0

I recently visited this dealership with my daughter looking for a car. We were helped by the sales rep, Krystal Miller. Her approach was very open, honest and informative. She knew all the details about the cars we were interested in, and offered to drive them. She was able to address all of our questions and made the whole experience very enjoyable. No pressure, just like dealing with a friend that you can trust. Thank you Krystal. If you are looking for a Mazda, this is the place to get it!


All around great experience

5
BrendaR on 07/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Drove from southern Rhode Island to buy a used car my son found online. Even though the process took us hours past closing, everyone there stayed and made sure we were comfortable and taken care of. Thanks again Greg, Krystal and Alexandra for guiding us through the process. I would highly recommend this dealership.


Krystal made it an extremely positive experience!

5
Nelly10 on 07/01/2016

Overall Experience: 5.0

Krystal Miller helped me today and made my experience very positive. Buying a car can be very intimidating but she made me feel comfortable and at ease. She answered all my questions and made really valuable suggestions for my car search! She wasn't pushy knowing I wasn't buying a car that day but trying to find the best deal for me. Looking forward to my continued work with her!


Tye!!! Best Sales Rep I ever dealt with

5
Snyren4125 on 06/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tye was a great knowledgeable sales rep. Made me feel so comfortable and helped me negotiate a deal much better than we were getting at other dealer nearby. The whole team was great! If you want a no bs sales experience, ask for Tye and only go to Wellesley Mazda


Great used car buying experience

5
Greg on 06/28/2016

Overall Experience: 5.0

Great experience buying a used Mazda 3 from Tye at Wellesley Mazda. During a test drive he was clearly enthusiastic about the Mazda brand and knowledgeable about specific features, especially between different model years. Very low pressure and smooth experience during the rest of the sales process. I had to finish the deal and pickup the car on a different day and followed up with Henry, who was also great and make it as pleasant a process as possible. Overall had a great experience and would recommend this dealer to any friends or family.


One of the best place to buy a new Mazda car

5
Nakano Family on 06/27/2016

Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My wife and family visited them to figure out what options we could have for buying new CX-9 signature 2016. Andrew, Matt, Alexandra and Greg, they are really good person and are kind to be patient with our poor English skills.We had really wicked awesome experience with them for entire process to buy CX-9 and also even I made a problem on my check for down payment.I certainly recommend you to reach Wellesley Mazda if you think about buying a Mazda car in the greater Boston.Nakano Family


Like shopping with a friend

4.6
Molly on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Bought a CX5 from Krystal who was so easy to relate to - very accommodating, pleasant & informative. Made me feel like her only customer though I know she was hopping with business.


Carlos was AMAZING, big reason why my cousin bought

5
Jpaul0590 on 06/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Made me and my cousin feel at home. We both bought mazdas because of carlos. We both love our new mazdas! mazda 3 hatch and mazda 6 hatch


Good servce when looking a Mazda

5
RoyallBoston on 06/22/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My wife bought a Mazda here in 2012 and was very pleased. So that was a good starting point for me in my search for a car (I really like her Mazda but am not allowed to drive it except in exigent circumstances.)As it happens, I am working with 2 sales consultants. The first is Wayne Xides, who has been very helpful and informative. He is low-key, thoughtful and knows everything about Mazdas, including their design and engineering approaches. he presented the three models and trims I had picked out, without trying to push the most expensive vehicle. He was candid, but positive, which is a nice (and rare) trait, in my opinion.For scheduling reasons, I made a followup visit and took another test drive with a second Sales Consultant, Krystal Miller. She is genuine people-person and car enthusiast. She is newer to the dealership but fits right into their low-key, no-pressure approach. She encourages questions, has thoughtful answers and exudes confidence and ebullience.Personally, I find that very welcome; my observation is that even with the "field leveling" benefits of the Internet, car customers can still be prey to classic selling ploy from my long-distant youth. Not at Wellesley Mazda, however -- their approach and philosophy fit today's consumer Zeitgeist nicely.I look forward to a successful conclusion to my Mazda search at Wellesley Mazda!Keep tuned....T. LincolnBoston, MA


Wonderful shopping experience.

4.6
Chief on 06/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I went to Wellesley in order to further narrow down my search for my next car. There I was helped by Jayme Lee. He did a great job of answering all of my questions about the vehicle (Miata). I've been looking around at other places, and nowhere else did I feel the relaxed environment, where it's all about making a deal right there and then. It's a freaking car purchase. Nobody intelligent makes those on the spot. It takes time and thought and it is nice to see a place that gives you the space and information that you need. I usually don't write reviews online, but Jayme explained the company philosophy to me, which prompted this review. He did a great job.


Amazingly positive experience

5
Vince S on 06/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After dealing with a few Mazda dealers with a far less than positive experience resulting from pricing tricks and other negatives we came upon Wellesley Mazda and had an amazingly positive experience. From the very first contact Greg Flowers found exactly the model and corn and options we were looking for and presented us within hours with a fully detailed pricing sheet laying out the exact price including fees, taxes, rebates, etc.And the price was exceptional. Even when the car we were looking at was sold that afternoon, he tracked down the exact same car within 24 hours. I could go on and on about how helpful he was. Then we met our salesperson, Krystal, who was trul one of the nicest, most helpful, professional salespeople I have ever dealt with. She even took a professional video of our vehicle when it arrived so we could see our vehicle in detail while driving to the dealership. We met the owner who seems to be way ahead of his competition doing things like creating the aforementioned videos, paying all his salespeople salaries instead of commissions to prevent them from being pushy, creating fully detailed no BS pricing sheets right up front, etc etc. The finance manager we dealt was incredibly skilled, personable and knowledgeable. And truly helpful and honest. And having said all that, we got the best price of all the dealers we dealt with, without any negotiations or any bait and switch or anything. Just, here's a very fair price.


Great experience !

5
lmitch54 on 06/20/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After buying a car from Wellesley Mazda. I had a few warranty questions. I called Sophia Tiburcio. She was very warm and friendly and answered all my questions.I highly recommend Sophia. She will handle your needs from sales to finance with ease.Very easy going experience. Thank You Sophia !!


Experience made fun by excellent sales rep

4.8
Isabella on 06/20/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Krystal Miller was our product consultant at Wellesley Mazda, and she made the process an amazing experience. She was upbeat and genuine, answering all our questions honestly and gave us the necessary information we needed to make our decision. We are still considering whether or not to go with a Mazda, but the dealership's loyalty program is certainly tempting and worth looking into for anyone who wishes to get a Mazda.


Great Experience with First Car Purchase

4.8
collegegrad on 06/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Andrew was a pleasure to work with. He was attentive to all my questions throughout the process and made the experience of buying my first car easy and enjoyable. I am very happy with my purchase and the exceptional service at Wellesley Mazda.


Great experience at Mazda Wellesley dealership

4.8
2brothers on 06/12/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Krystal totally understood my needs. She got me into the cx9 at a price i was comfortable with. She was super accomadating and friendly. Everyone i dealt with there was very helpful and friendly. i love my new cx9. Its the perfect post minivan ride!


Great Test Drive with Wayne Xides

4.6
redjet on 06/09/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Took a Saturday to run around Boston test driving many cars. Even though I eventually bought a Honda, (Mazda was second choice) Wayne at Wellesley Mazda was by far the best sales person we dealt with all day - friendly, patient, knowledgeable - and most importantly - none of that creepy sales guy crap. I'd happily send friends to work with him.


Low Pressure, Consultative Experience

5
Houseg17 on 06/01/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My experience with Wellesley Mazda was very positive. Tye was fantastic and was very patient during the process. He was careful to record what was important for us and really tried to meet our needs. I didn't end up buying the car because it was a little too big for us (we live in Cambridge), but really considered it due to the great service we received.


Extremely Informative and Friendly

4.5
guyinanoldcar on 05/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

I went to Wellesley Mazda with the intent of test driving a Mazda CX5 and getting a better understanding of the kind of pricing that would be available and the value of my trade in. Tye worked with me throughout my visit, giving me all of the information I needed to make an informed purchase, and working tirelessly to get me the deal I requested. While I didn't drive away from the dealership in a new ride that day, I really appreciated the time and transparency I received from Tye and his manager. If I decide to go forward with a purchase of a CX5, I'll definitely return to Wellesley Mazda.


Untrustworthy negotiations

1
Bostontravel on 05/30/2016

Customer Service: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Tye and his team used every underhanded negotiating trick. First told me priced off of MSRP and could not make money much below that. When I said I was also waiting for bid from a Costco referral program, they said Costco dealer never offer as good pricing and wanted me to sign form for offer that day. I said I needed to wait. Costco dealer came back more than $800 less and priced off their invoice....which was much lower than MSRP. I sent back to Tye and his team who then continued to claim bid was not correct, etc. I then contacted a third dealer who gave me bid much lower than Tye. At that point, Tye said he could match bid...despite saying at first meeting they would lose money at that level! I then said no, I had spent 2 days having to reach other dealers to get Tye to deliver a price he told me at first meeting would be a loss! I lost all trust in Mazda Wellesley team and went to another dealer who had offered me good price from the beginning! Never would recommend Tye. When I expressed my frustration with him. He told me I had unrealistic expectations...not true.


Excellent Customer Service!

5
DonnaCX9 on 05/27/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Ty Jordan was wonderful to work with. He got the deal done that no one else was able to. Highly recommend and plan on using them in the future.


awesome!

5
emg on 05/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Krystal was the best cars sale associate I have yet to come in contact with! Very knowledgeable and made me feel at home! She took her time to find the right car for me, did not pressure me into anything I was not comfortable with, and worked hard to get me the best deal on the car. I had an overall great experience at Wellesley Mazda! Would recommend it to any friend.


Knowledgeable, friendly service

5
Ken123 on 05/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Still in the comparison phase of purchasing a vehicle. Krystal greeted us with a smile and asked if we needed any help. Even though we explained we would not be purchasing a vehicle she took the time to answer all our questions, set up a test drive of a CX-5, and was overall very pleasant. No pressure at all. If we purchase/lease a Mazda it will be via Krystal.


Pleasurable buying experience

5
Melissan76 on 05/06/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into Wellesley Mazda knowing that I was interested in the CX-5. Krystal greeted with me a smile and warmth. I have to admit, it was wonderful to work with a female salesperson. Krystal's enthusiasm for her job and eagerness to help me, and not just sell me, put me at ease. She took her time with the test drive and showed me every feature. Leasing my new CX-5 was great experience, including the negotiation (my least favorite part). I would recommend Krystal at Wellesley Mazda to any of my friends.


Very helpful and no pressure

5
DavidG on 05/05/2016

Friendliness: 5.0 Overall Experience: 5.0

We just went in to check out the CX-9 and Krystal was very friendly and helpful. We were able to look around at different cars without feeling awkward or pressured. We did not end up buying a Mazda, but we really liked our experience at Wellesley Mazda and would go back there when we want a Mazda.


Customer Service is why I bought here

5
Heather6854 on 05/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market for a new car, but in no rush to buy. It was because of the amazing experience at Wellesley Mazda, especially my experience with Krystal that I did purchase a 2016 pre-owned CX-5. The bottom line is that meeting Krystal felt like meeting family. I immediately trusted that she believed Wellesley Mazda was great, family owned dealership that would do anything and everything to make the customer happy. In my opinion, she went way above and beyond to make sure my experience was positive. I have never felt less stressed buying a car. Krystal is a great salesperson and did her best to make sure she put together a great deal for both the customer and the dealership. I would buy again from Wellesley Mazda and Krystal in a heartbeat. I typically do not service my cars at dealerships but I definitely will now based on my experience.I don't see Krystal as an employee to "check" but if I could I would give her a higher rating than 5 (excellent).


Arthur Panos's Review:

5
ArthurG on 05/03/2016

Friendliness: 5.0 Overall Experience: 5.0

I have never had such an awesome and relaxed car buying experience. Product Consultant Krystal Miller assessed my vehicle needs with a detailed questionnaire about my driving habits and vehicle must haves. After an impressive test drive in a Mazda 6 Sport I asked to sit down and talk numbers. There was no pressure or drama. Krystal was working as my advocate and from our conversation she understood what I was looking for. Krystal hooked me up with a jet black 2016 Mazda 6 Grand Touring Sedan with a black/expresso interior that is intense. I am at a loss for words to describe the looks, the ride, the layout of the controls, and the exquisite quality of car's materials. Like the song says, my ride is "Bad to the Bone". I am thrilled and happy to be part of the Wellesley Mazda family. Many recommendations to my friends and colleagues will be coming from me about my Wellesley Mazda Experience, especially after checking out my new baby. - Arthur Panos


Excellent experience

4.6
Marc80 on 05/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I went in looking for a particular used car I found online and Tye Jordan took it from there. He was extremely professional and a pleasure to work with. I would recommend to anyone.


Best experience ever..

5
Ihopdad on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went to Wellesley mazda just to look.Found the exact car we needed.Sales Representative krystal was phenomenonalKnowledgeable and helpful..She went above and beyond any dealer experience we have ever hadThanks krystal


Found the car I was looking for

4.6
P7990 on 04/29/2016

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

The dealer ship was everything I needed in order to buy a car, prices were pretty transparent and service was pretty good. It did take a while but that is expected for any dealership, for the most part it was painless and at the end of the day I got the car I wanted. The car itself looks great.So far I would definitely buy another car from them


Friendly and effective

5
akos on 04/28/2016

Friendliness: 5.0 Overall Experience: 5.0

I started my journey of car shopping in this dealership. Went to a test drive with Jamie (which was quite impressive), and they completely understood afterward that I'm still at the beginning of the process, were not pushing me into anything (unlike another dealership where I was actually told that after the test drive I have to buy the car). After looking a bunch of other cars and dealing with other dealerships and salespeople I happily returned and purchased a car here. The process was painless despite my unique situation (being fairly new to the country), and Krystal and Sophia guided me through it professionally. I can't emphasize enough how great it was that they were not trying to push me into anything. Buying a car is not a small deal, and the people in this dealership totally understand that. A happy customer


Use this dealer

5
SuzanneShopping on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In a test drive, Krystal showed me the cool features of a used CX-5. The dealership quickly gave me a useful trade-in estimate.


Krystal is great

4.8
pleasedontemailme on 04/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Of the four dealerships I've been to, Krystal was the only person that looked me in the eyes and asked me, the GIRL, what I was looking for in MY car instead of my husband. She was friendly and personable.Greg was pleasant. I didn't feel he was going out of his way to find me the best options, and didn't really get a sense that he wanted my business.So ultimately we went to another mazda dealership.


Friendly and accommodating

4.7
dbw on 04/13/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 4.0

My wife and I wanted to test drive a CX-5 and met with Krystal Miller. She was very easy to work with and made our visit pleasant and informative.


Low Pressure- Easy to work with

4.8
ecbikes on 03/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I worked with Tye Jordan. Not the usual "car salesman" mentality. Tye and Rodrigo spent the time to help me with car selection and financing options. They both made the usual dreaded car buying process much more comfortable and I would highly recommend buying here if you're in the market for a Mazda. Great follow-up and attitude.


Great Dealer Experience

5
raz1980 on 03/30/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased two used vehicles from Wellesley Mazda. Both transactions went very smoothly. They were very accommodating and did not pressure my decision in any way. I have purchased many cars from many dealerships and I always crawl under the car or get on the ground to look under the car. This was the first dealership that asked me if I wanted them to put it on a lift so that I could go over it in detail. They addressed all the concerns I had with each of my purchases and checked/fixed all the issues that I pointed out, even a minor one, like buffing out the headlights and reviewing any repairs that they did to the car after they received it. Also, they provide free CarFax on their cars right on their website which is a great bonus. Overall a great experience and I would highly recommend them and in particular Henry Diep who was the salesmen that worked with me.


Great people and a great experience

5
JeepguyCharlie on 03/24/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bought a used Jeep here today, they made the process seamless and all the staff were extremely pleasent and wonderful to work with. I didn't even talk about the price either, they had it priced perfectly, well below average.


Warm Welcome and knowledgeable

5
Bebethoon on 03/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I brought my car through Henry Diep and he did an awesome job! He was courteous, informative, super friendly, and I was comfortable the whole time. He knew what car I would like and made it easy to decide. Thanks for your help!! Def. recommend him if you need someone easy to talk to for a car!


Worst experience ever

1
Michael1215 on 03/01/2016

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Went in to this dealership today to look at a new and a used Miata. Not sure which one I liked better I asked to look at both. The sales rep acted as though it was an inconvience and even said why do you need to test drive the used one it drives the exact same as the new one. The model had a redesign this year so the engine,transmission,wheelbase,chassis and many other components are different. When we finally decided on a brand new one, before we even talked number the sales rep tried to get us to sign saying that if we agreed on a price we would immediately buy the vehicle. I politely refused to sign any paper work until we had spoke numbers. Sales rep was not happy stating that I wouldn't be able to get as aggressive a number, I politely declined stating I shouldn't have to sign until we knew exactly what we were planing on doing. Ultimately this dealership came in $100 over what I wanted to pay (which I was more than willing to pay). We told sales rep we would go to lunch and come back and let him know. He said wait I already told the Salem store to deliver the color you said you liked best, at no point did we say we were ready to purchase, and also had not decided which color we wanted. We left this terrible dealership and went to another dealer and finalized a deal!


Recommend Henry Diep as ur dealer

5
Bebethoon on 02/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I brought my car through Henry Diep and he did an awesome job! He was courteous, informative, super friendly, and I was comfortable the whole time. He knew what car I would like and made it easy to decide. Thanks for your help!! Def. recommend him if you need someone easy to talk to for a car!


Henry Diep was awesome!

5
Bebethoon1015 on 02/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my car through Henry Diep and he did an awesome job! He was courteous, informative, super friendly, and I was comfortable the whole time. He knew what car I would like and made it easy to decide. Thanks for your help!! Def. recommend him if you need someone easy to talk to for a car!


Great Experience

5
LG718 on 02/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car has never been what I would call a great experience. This time was different and I can't thank my sales person Henry enough for making the whole process a great one. No pressure, professional, courteous and accommodating. As an out of state buyer, there were some hoops to go through to get my car registered and between Henry and the finance person, they made it as easy as possible for me. The detailing coordinate met with me personally to inspect the car and they did a wonderful job getting everything together for my pick up day. Thank you and I would recommend buying a car at Wellesley Mazda to anyone!


Fantastic Experience

5
Andy816 on 02/23/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a first time car buyer I was new to the process of purchasing a car but my experience was beyond enjoyable. Sophia was friendly, helpful, answered any questions I had and got me the exact car I wanted. She stayed on top of the process the entire time from test drive to finalizing insurance and the purchase and made it so easy. The environment and all the other employees were amazing too, and will definitely start future car searches here.


Great service

4
RAL on 02/22/2016

Customer Service: 4.0

Fast response to the email and helpful. I really like this dealer. Would buy from this dealer


Great experience!

5
Dave on 02/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I contacted Wellesley Mazda online through the Liberty Mutual's TrueCar program and received emails from the dealership with price estimates for a 2016 Mazda 6. I went to the dealership and asked for Greg Flowers the sales manager. When he came to the waiting area to greet me he apologized that I had to wait and offered to get me a coffee from Dunkin Donuts next door. I didn't take him up on it, but I appreciated the gesture and didn't think the brief wait was a bother at all. I told him about the Libery Mutual TrueCar estimates I obtained online, and he introduced me to Sophia who took it from there. She was great to work with in every way... smart, straight forward, and very nice and likeable. After test driving a Mazda 6 Sport I told her the options I wanted, and when she came back with a price it seemed very reasonable so after working out the details I bought the car. I picked it up the other day, and everything went smoothly. Sophia took care of the registration, went over the warranty options with me, and followed up with an email the next day to see if I had any questions. Working with this dealership was a pleasure, and I definitely recommend them to others.


Bought a 2010 mulibu

5
Julio on 02/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

She is a great sales Person and people person god bless her for helping my family wth this car . Thank you :)PS thank you so much for ur help


Enjoyed my time at the dealership

5
Om84 on 02/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I wasn't in a rush to get a car. I told Tye Jordan(sales consultant) I was doing my homework/ research before I the pull I trigger on a deal. So off the bat Tye understood we're standing and that a deal probably wouldn't happen today and I have a couple of stops to make. Tye took his time to explain things about the car and their different trims levels and options. That was extremely helpful that he knew his product. The dealership had a great selection of cars. I picked the car I had the most interest in. Then we went for a test drive. I truly love the new Mazda's they on par with higher tier JDM products. Afterwards Greg Falk(sales manager) came over and meet me. He took his time and spoke with me. I came to find out Greg is a real car enthusiast. For me that's really important he understands where I am coming from. Polite non-pushy gentlemen. When I want to get a Mazda this well be the place I will go and ask for Tye and Greg!


My first car (Used)

5
MJISki on 02/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had been searching for my car for a while and Wellesley had what I was looking for at a great price. I was welcomed immediately by Henry Diep and he quickly set me up with a test drive in the Scion FR-S I was interested in. This dealer has haggle free prices in used car and were extremely helpful with getting me the best loan possible. Even when my insurance took a while to process, Henry was sure to make sure my brother and I did not go hungry. Since the dealer temp car was not available, Henry even let us drive his personal car to get food. This dealer truly cares about the individuals that walk in, and provide fantastic business. Walked out with a great car at a great price, and entirely stress free. This experience went against all I originally believed about buying my first car. Awesome experience. Would definitely recommend.


Painless car purchase

5
ceopal01 on 02/10/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This past November, my husband and I, after checking out a few other cars at other dealerships a few days prior (and having not-so-great experiences), came to Wellesley Mazda. It was like a breath of fresh air. The dealership itself is beautifully-designed. Our salesperson, Tye Jordan, was extremely helpful and easy to work with. Although we did not feel pressured to purchase a car same-day, and had no intention to buy a car same-day, we ended up buying one anyway due to the lovely experience we had. We also got a great, fair deal on our new car.


Great No-Pressure Sales Process

5
6hMinutes on 02/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The no-pressure sales process was a breath of fresh air after having dealt with some other "what do we need to do to get you in a car today" sales departments. Sophia was knowledgeable, friendly, and a pleasure to work with. The dealership handled the registration process for me, and did an excellent job detailing the car before I picked it up.


Thank you Henry

4
boomer on 02/04/2016

Overall Experience: 4.0

I highly recommend Henry as your sales person. I found him to be very helpful & patient,not pushy at all.All my questions and concerns were answered.


Excellent Service

4.8
Jsat on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I just purchased a new Mazda3 from Wellesley Mazda and I was quite impressed by the experience. I worked with Henry and Sophia who both went out of their way to make sure I had all the resources I needed to make an informed decision. On top of that they were accommodating and kind. I even got a ride home when my friend who brought me had to leave.


Loved the test drive

4.8
Kli250 on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 4.0

Had a great experience test driving the Mazda 3. We were able to take it out on a decent ride after just waking into the dealership. Tye answered all of our questions and was super helpful. I definitely recommend making the trip!


Great car buying experience

5
New Mazda guy on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

While looking thru Cars.com I came across a nice certified pre owned Mazda CX-5. I just inquired if this was still available and was told it was. I scheduled a time that visit for a test drive. We were greeted right when we walked into the door. We informed them that we were here to test drive the CX5. After a short wait we were greeted by Henry Diep who took my info and then took us for the test drive. Henry showed us the car and the features that were included. And during the test drive he answered any and all questions we had. Henry's sense of humor and his all around great attitude was a surprise for a car salesman. He informed my wife and I that he is not paid by commission so if we didn't decide to buy he would be ok with it. After the test drive Henry went over all the services that Wellesley Mazda provided. And getting the amount of a trade in for my car was also a plus. Just picked up the car today and was greeted by Henry when we arrived with courtesy and his humor as well. I would definitely buy from Wellesley Mazda again.


Happy customer

5
WellesleyMazda on 01/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This dealer has been so helpful, we came back a second time and will again in the future! The sales team are very helpful and accomodating!We love Wellesley Mazda !


Actually a pleasure to deal with

5
Whrou on 01/26/2016

Friendliness: 5.0 Overall Experience: 5.0

I have visited this dealer a number of times since last summer and have always been welcomed, treated with respect, and never rushed to make a decision. What a pleasure to work with Tye Jordan and Greg Falk who went out of their way to discuss options with me, including my speaking with another dealer. I eventually bought my car here.


Shopping for a new car

4.8
Naomi on 01/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was immediately greeted when I walked into the showroom. Everyone there was pleasant, friendly, and helpful. I was looking for a new vehicle to replace my 13 1/2 year old car with over 200,000 miles. I knew what I wanted in the car, I just didn't know what kind of car I wanted. Sophia took notes as I told her what I was looking for and came up with the CX5 Touring. It is a beautiful car and had most of what I wanted. We took it for a test drive and I really liked the car. Sophia was very knowledgeable of the car and pointed out all the "perks" the car had, as well as all the benefits/incentives/service that came with purchasing and owning a Mazda.Although I did not buy the car, Sophia made you feel like family, and the only one who needed her undivided attention. The whole atmosphere was friendly and laid-back. No pressure or stress from anyone!Thank you Sophia for a pleasant, stress-free afternoon.Naomi


Very satisfied customer !

5
lmitch54 on 01/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

First let me say, when I walked into Wellesley Mazda I was expecting hours of haggling. Not so with this shop. I had a very smooth stress free experience! I has the pleasure of working with Product Consultant Tye Jordan. He was very friendly, low key and knowledgeable. I felt the whole experience was the complete opposite from the "aggressive" salesmen at other dealerships. With the help of Tye , I purchased a vehicle at a very fair affordable price. I feel he is a great asset to the dealership!Also a big shout out to Fred. He's the "Paperwork Wizard".Thank you Wellesley Mazda for way you run your dealerships.And most of all Tye Jordan, thank you !


Rude and intimidating sales tactics

1.4
Another Blackmailed customer on 01/19/2016

Customer Service: 1.0 Quality Of Work: 2.0 Friendliness: 1.0 Pricing: 2.0 Overall Experience: 1.0

After my daughter found a used car online available at Wellesley Mazda, we went to look at it and met the sales staff. They were very friendly until we wanted to take the vehicle to a nearby mechanic who checked the car over and offered us a list of things that were deficient on the car. Once we went into negotiations to have those deficiencies corrected, the sales staff turned ugly and bullied my daughter about the contract signed with them. In order to get the contract canceled (because they would not admit fault in anyway), we were told by Darren Bonanno and Greg Flowers that we had to go to several rating sites and give high ratings for the dealership or they would not cancel the contract. Take a few moments and read through other reviews about this dealership to see that this was not an isolated incident. Stay away from them. They are bullies and should not be allowed to sell the fine Mazda brand.


Shopping for a used car

5
Donna on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Wellesley Mazda to see an advertised used car. And although I didn't buy the car, I was very pleased with the helpful, no pressure, no stress guidance from my salesman, Carlos Periera. He was an asset to this dealership. I will definely return and recommend him and Wellesley Mazda to my friends and family!


Wellesley Mazda is awesome!

5
Sue3823 on 01/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I came to Wellesley Mazda just to look around, and Tye Jordan was the salesman who worked with me. I really like his whole approach--he was very interested in what I was looking for, and helped me specify what I did and didn't really want in a CX-5. He was knowledgeable, and even encouraged me to consider the Touring rather than the Grand Touring, because I could add in the things I wanted and avoid paying for things I didn't care about. I never felt pressured, and really appreciated getting a written quote before I left, so I could go home and think about it. I came back the next day, having decided to buy, and everyone from Tye, to the sales manager and business manager were incredibly accommodating and helpful. That was today, so I am waiting until the additions can be installed, but I was able to see my actual car before I left, which I thought was a great touch. I'm very excited about the new car and also the Owner Loyalty Program, which seems like a great service plan which includes free car washes, towing and loaner cars!


Silky smooth transaction

5
traveljake on 01/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sophia was wonderful. Greeted us just as we walked in... Was very fun and personable... Not pushy at all. Would highly recommend! Fred was also very easy to work with. Handled paperwork expeditiously


Good initial experience, would go back.

4.7
newtonres on 01/13/2016

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 4.0

My wife and I were considering replacing our Mazda5 with a CX-5. Test drove a couple vehicles over a couple of visits. Found Bill to be very straightforward, provided honest and knowledgeable answers and did not pressure us. We ended up purchasing a different vehicle, so did not go through the entire process at this dealership. I would recommend it though, as well as Bill. Had previously gone to this dealer a couple of times for parts and had a good experience with that as well, the technicians provided useful advice and parts were easy to get.


Excellent salesperson.

5
Fabricia on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with Sophia Tiburcio,bought my car 2016 cx5 and lm beyond happy.Great service,she took very good care of me and my husband .Answered all of our questions and made the process extremely smooth.Totally recommend wellesley mazda.Thank you Sophia


Sales Approach

0
CaptArgo on 01/05/2016

Mr. Henry Diep was just a wonderful salesperson: Enthusiastic about his offerings, but not aggressive. He listened and coached us along rather than try to "win" the sale. His self-depricating humor was charming and combined with his product knowledge, he is a salesperson to seek out when you are hoping to buy from Wellesley Mazda.


Excellent salesperson, friendly and no pressures

5
madzafamily on 01/05/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sophia Tiburcio greeted my husband and I immediately as we entered the dealership. We were interested in the Mazda 3 hatchback, the car that she herself owns, so we knew we were in good hands. She gave us all the time we needed to have all of our questions answered, and to take a test drive. When the exact car we wanted wasn't available in Wellesley, Sophia found our car at another dealership and went to get it for us the next day. The experience couldn't have gone more smoothly. Professional, knowledgeable and most importantly, a great, friendly, approachable personality. I highly recommend Wellesley Mazda.


Excellent

5
ForesterFan on 01/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Mr. Henry Diep was just a wonderful salesperson: Enthusiastic about his offerings, but not aggressive. He listened and coached us along rather than try to "win" the sale. His self-depricating humor was charming and combined with his product knowledge, he is a salesperson to seek out when you are hoping to buy from Wellesley Mazda.


Excellent salesperson, courteous and helpful staff

5
HarrC on 12/30/2015

Friendliness: 5.0 Overall Experience: 5.0

I have been working with Alex Bonanno on buying a new Mazda6. She is easy to work with, professional, and impressively knowledgeable about both the cars and the dealership. More generally, everyone I have been in contact with at the dealership has been pleasant, courteous and helpful. The post-market services, such as free oil changes, are also very appealing.


Professional and efficient

4.8
Elizabeth M on 12/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I purchased a 2016 Touring CX-5 this weekend. Tye Jordan, my sales person, greeted me as I came up to the door. He was courteous, professional and informative as I evaluated/test drove the CX-3 and the CX-5 in order to make my decision. The entire car purchase process was smooth and painless.


No pressure. Straightforward pricing policies.

5
BrianM on 12/21/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone I dealt with there was very friendly. Low key. Helpful. I tested several Mazdas with them. Finally went with a red Mazda 3 Hatchback, standard transmission. Rides great. Looks snappy! If we go with a Mazda for car#2, we'll probably be back.


Excellent Mazda dealership in Wellesley, MA

5
KSL14 on 12/18/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Purchased a 2016 Mazda6 Grand Touring Sedan from a great dealership. Alex Bonanno, sales representative, is terrific. Best automobile ever. Great staff. My automobile was prepared beautifully by the service dept. The Soul Red paint color is such a standout that I have received multiple compliments. Absolutely happy with my purchase, salesperson and the dealership. Having owned 6 Hondas over the last 30 years this was the first time ever I purchased a Mazda. Couldn't be more pleased with the latest edition of the Mazda6.


Great Experience at Wellesley Mazda

5
TMichaelJ on 12/17/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been Wellesley Mazda for repairs on my car in the past. Last week I stopped by to test drive the Mazda 3. I had the pleasure of meeting a Sales Consultant by the name of Henry Diep. Henry had a great way about him; friendly, honest, professional and knowledgeable...I cannot not rave enough about him. If you happen to visit the dealership for a test drive or purchase, do yourself a favor and ask for Henry.


Wonderful Dealership, Awesome Sales Consultant Henry Diep

5
TMichaelJ on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Last week I stopped by Wellesley Mazda to test drive the Mazda 3 (great car). I had the pleasure of working with Henry Diep a sales consultant at the dealership. Buying a car can be stressful, Henry's professional manner, honesty, knowledge and ease made my visit an enjoyable one. If you happen to be looking to buys a mazda, stop by this dealership and ask for Henry...you will be glad you did.


Friendly, Transparent

4.8
kfinch on 12/16/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Was definitely my best dealership experience while shopping around. Was immediately greeted upon entering the building and I was given quick and friendly service. Most importantly for me, they were far more transparent about pricing than any of the other dealerships I went to.


Easy and Painless

5
naultjosh on 12/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently purchased a 2011 Subaru Outback that Wellesley Mazda acquired on a trade-in. I found the car after searching online and went for the initial test drive on Veterans Day last month. My initial appointment was with Greg Flowers, but most of my interaction took place with Carlos Pereira. An Army veteran himself, Carlos was incredibly hospitable and helpful to me and my family as we arrived at Wellesley Mazda to take the Subaru on a test drive. We fell in love with the car immediately. Unfortunately since I reside in Rhode Island we could not leave that day with the car. Thankfully Carlos took care of the details and even drove the car to the Rhode Island DMV HQ to register the vehicle and pay RI taxes before turning over the keys. This was the first time I have ever purchased a car from a dealer and thanks to Carlos and the rest of the team at Wellesley Mazda it was an easy and painless process.


Wonderful experience

5
CX3 on 12/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

My experience as Wellesley Mazda was great. Bill Iannelli was incredibly helpful and answered all of the questions I had regarding a CX-3. He was kind, courteous, and most importantly respectful. It was a wonderful experience and I highly recommend this dealership to anyone looking for a car!


Great Experience

5
rdurns13 on 12/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Henry Provided a great experience for us in purchasing a new CX-5. He was courteous, patient and did not pressure us into a sale. He provided prompt and diligent follow up after we didn't come to a deal the first day and helped us get to the deal we needed.Thanks Henry and Sophia!


Purchase new CX5

4.8
CX555 on 11/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Very good sale experience with sale consultant. Friendly and helpful. Patient to explain all the detail. No pushing to try to earn business. We appreciate all her help.


Good experience

4.8
Carlover24 on 11/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I had a very good experience with Wellesley Mazda. No sales pressure. Had a slight delay in getting the funding from the bank as I financed the car.


Very helpful, low pressure

5
Spatter000 on 11/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

I came in to test drive a CX5. I was greeted professionally by Alex. I explained to her that I was in the beginning of my vehicle search and wasn't sure if I'd be ready to make a decision for 3-6 months. She was understanding and respectful of that. Early next year I plan on getting my new CX5. Great dealership and great car!


2016 Mazda 3 i Sport sedan

5
mvelasco on 11/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a car at Wellesley Mazda was like no other car buying experience I've ever had. Saleswoman Sophia was great! She.was not pushy, tried to meet my needs and listened to me.This was the best car buying experience I've had by far.I would highly recommend this dealership to other people looking to buy a Mazda.


Awesome Customer Service and very fast transaction

5
cyndi wong on 11/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had the pleasure of working with Carlos and right off the back I knew we would hit it off great. He was very polite and non pushy in helping me picked out my beautiful green 2011 nissan exterra. The company was able to work with my budget and what I was comfortable paying each month. Everyone at the Wellesley Mazda Dealer was professional and friendly toward my husband and I. Definately purchase from this dealer again and will recommend others to try them as well. Absolutely love my suv car!!!!!!!! Thank you, CYndi


great service quick and easy

5
marye on 11/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

alex did and amazing job got me a better car than I even expected did it in a fast professional manner and I had the car the next day! Would highly recommend her and this dealership to anyone!


Great Experience

5
RogerB on 11/11/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my CX-5 from Wellesley Mazda and the experience was great. Alex B. was a great salesperson and patiently answered all of my questions. I was expecting the traditional car sales approach; however, the low pressure sales approach at Wellesley Mazda was a welcome and refreshing relief. Everyone I dealt with at the dealership were wonderful and very helpful, especially Fred D. and Alex K.


Great experience

5
Mengting on 11/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought my Mazda 3 hatch back here. Sophia is very nice all the time whenever I need her help. It was a very pleasant purchase process. I will recommend this dealer and Sophia to my friends.


Quick and easy car buying experience!

5
shmemma on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a 25 year old female buying her first car, I was naturally very nervous buying a car alone. Wellesley Mazda, Alex, and Bill were absolutely incredible. Everyone was extremely friendly and helpful and seemed to truly have your best interest at heart. I happily purchased my first car from them and will happily purchase my second and third there, too. I highly recommend this dealership!


Wellesley Mazda is AWESOME!

5
kristink1981 on 11/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased my new 2016 Mazda3 Grand Touring from Wellesley Mazda and it was an awesome experience! Henry my sales person was friendly, helpful and knowledgeable. He found me a vehicle that meets all my needs and wants. All my questions were answered and I felt very taken care of. The sales people at Wellesley Mazda are not on commission, which makes the sales experience great, low-pressure and enjoyable. I highly recommend this dealership and Mazda vehicles in general!


Great and easy car purchase experience

4.8
Allen on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I entered the dealership looking to buy a Mazda and Sophia greeted us at the door. Between me having a good idea of what I was looking for and Sophia's friendly and helpful personality the whole experience was relatively easy and painless.


Wellesley Mazda is AWESOME!!!

5
kristink1981 on 11/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I purchased my new 2016 Mazda3 Grand Touring from Wellesley Mazda and it was an awesome experience! Henry my sales person was friendly, helpful and knowledgeable. He found me a vehicle that meets all my needs and wants. All my questions were answered and I felt very taken care of. The sales people at Wellesley Mazda are not on commission, which makes the sales experience great, low-pressure and enjoyable. I highly recommend this dealership and Mazda vehicles in general!


Purchased new 2016 Mazda3 Sedan

4.8
Alistair on 10/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

As a first-time car buyer not from the US, I had only the most elementary idea of how buying a car works in the US. However, I was very well taken care of at Wellesley Mazda, and now have the car I needed.What made the car-buying experience much more pleasant was the friendliness and helpfulness of Henry Diep. Henry spent an entire afternoon showing me the options and was incredibly patient during the test drives and explanations of the cars. He was attentive and always eager to offer insight into whatever feature of the car we were looking at. Thank you Henry for all your help!


Purchased a new CX-3

5
bostonbakedbeans on 10/27/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found the dealership very easy to work with -- and, while I'm new to Wellesley Mazda & Mazda (though I owned an RX-7 in California in the 80s), I've appreciated their focus on service. Tye was very friendly, helpful and attentive.


Brand new CX-3

4.4
Brian on 10/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

As a first time car buyer, I was very lucky to have someone as knowledgeable and trustworthy as Sophia to help with my purchase. It was reassuring of her to keep me informed through the entire purchasing process as the dealership located and obtained a CX-3 in the color I wanted. She also kept me in the loop of when the dealership restocked with a few accessories that I decided to add post-purchase. I worked with a number of sales people at dealerships down the road from Wellesley Mazda during my car search and Sophia by far was truer to her word that she was working for me to help with my purchase and not just trying to sell a car.


Quick sale and friendly service

4.4
haulix on 10/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 4.0 Pricing: 4.0 Overall Experience: 4.0

These guys had the exact Honda Pilot we were looking for (used, black with Touring package and in the right price range!). They made the whole process pretty easy and did everything they could to get us in and out with a decent deal.


Outstanding Dealer

5
M Moran on 10/06/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I knew what I wanted before entering the showroom. Bill Iannelli (very knowledgeable) helped me with the purchase. No pressure or haggling. I got the Mazda I wanted at the internet price. Simple; in and out in about 3.5 hours.


Excellent experience

5
Hzhchao on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sophia is definitely the one to work with if you want to get a Mazda. She is a wonderful dealer: patient, clever, and an expert in Mazda cars. Buying a car can be a easy and joyful experience with Sophia's help.


very friendly

4.8
evan on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bought a 2016 Mazda 3 through Sophia Tiburcio, who was friendly, knowledgeable, and professional. I wanted a car they didn't have in stock and they hesitate to meet my needs. Thank you!


Excellent service

5
Kevin on 09/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went to Wellesley mazda to trade in my mazda 3 for a new cx5. Sophia worked hard to get the price where it needed to be to make the sale and I could not be happier with my new car. Everyone was so friendly and helpful, and there was no pressure. I love my new mazda!


Great experience

5
Akram on 09/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My experience at Wellesly Mazda was great. Thanks to Sophia Tiburcio for working hard to get me through the process. She was very helpful and knowledgeable. I recommend this dealer to anyone .


Best car buying experience...ever!!

5
Karen on 09/25/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

After being completely turned off by another dealership, I found Wellesley Mazda and I'm so happy I did. Not only did they meet my finance needs without hassle, their employees went above and beyond. Sophia was very professional, curtious and not at all pushy! She even gave me a ride to the dealership after I turned in my old vehicle!! I've never experienced that level of customer service at any other dealership so it says a lot about Sophia herself as well as Wellesley Mazda as a whole. I can't say enough, it was a fantastic, stress free and painless car buying experience!!!


So good I bought 2

5
Roadux on 09/24/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I bought a Mazda 6 at the end of August (you can see my review from then) and had a great experience. 11 days later, the car is parked at the curb and gets totaled. I texted Sophia and went right back to Wellesley Mazda; they gave me a better deal, and the finance people gave me a better rate. There were two things that most impressed me about working with Sophia. She was always available; she let me text her on her cell phone, and responded right away even about little paperwork issues. Also, when I first visited the showroom I told her that I would be on vacation for the next week and she could call me afterwards. She was the ONLY dealer who respected my privacy and didn't call me the next day.This is a classy and efficient operation, with nice people and a pleasant buying environment.


Stress-free Purchase

4.2
bmartyn on 09/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 4.0

This was my first experience buying a car from a dealership and I was overall happy with the experience. Throughout the process Sophia was there to help guide me through. There was never any pressure to upgrade to more expensive models and Sophia and her team helped me to find what I was looking for.


Great Sales experience!

5
sarah_canes on 09/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I haven't purchased a car since I was 15 (I like to run them to the ground), and Juancarlos Franco at Wellesley Mazda helped make the experience less daunting when I was ready for round 2. He was very professional, helpful, and most importantly, honest. Everything was great -- looking at the available models, the test drive, and the closing process. I was in and out fairly quickly and on with my day. Working with the sales managers after to get everything ready was also a breeze. I couldn't recommend this location enough. I've been to other Mazda locations in the Boston area and this one takes the cake.


New Mazda 3

5
mahonus123 on 09/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called Wellesley Mazda looking for a black Mazda 3, and dealt with Sophia. They didnt have one available so she ordered one promptly. Throughout the process Sophia was approachable, friendly and professional. I wouldn't hesitate to call her in the future.


Wonderful Staff, Timely Service, Excellent Value

5
Harvard Yahd on 09/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was on my way to a wedding and stopped in by chance to check out a car on the lot that had caught my eye. Bill, the gentleman I met at the front of the showroom, was incredibly gracious, helpful, and provided excellent customer service. He answered all my questions and we took a lengthy test drive of the car I was interested in. He also worked with management to maximize the value of my trade and my insurance company to get me on the road and registered within a couple days. Bill, thank you for everything, and I can certainly say Wellesley Mazda should be on anyone's list!


Good car buying experience.

4.3
ers on 09/16/2015

Customer Service: 4.0 Buying Process: 4.0 Overall Facilities: 5.0

Traded my car in, and had my first good car buying experience of my life. Bill Ianelli was respectful of my time and my needs. Living my "new to me" car.


Alex was a fantastic salesperson

5
JarviSTKD on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Alex was a fantastic salesperson and super sweet.I am very happy with my new rid, and I look forward to continue buying mazdas in the future.


Horrible misleading service

1
Unhappy consumer on 09/10/2015

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

Wellesley Mazda's service dept is horrible. I purchased a new car from them in June. They had no problem sweet talking me then. I brought it in for service today and sat there for 2 hours before they came and told me they didn't have the part. They then made me prepay for the part sighting it was too expensive. Really whoever had to do that. When I called to speak to the manager he outright lied to me and told me it was a misunderstanding. I will never go there again and have reported them to the better business bureau.


The best dealership!

5
Breighana on 09/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just finished up buying my third car through this dealership, the process was quick and stress free, as always. I can trust that when I walk in there they will do their best to get me what I am looking for and will never pressure me into a deal I'm not comfortable with. I have recommended this dealership to many of my friends and a few have also purchased cars through them and told me the experience was great!Thank you so much Wellesley Mazda for a stress free car buying process!


Made my first car buying experience stress free!

5
Bawhall on 09/04/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

All of the sales employees were awesome! They were very helpful and helped me get exactly what I wanted in my car! I love my car and am so happy with it!


Great experience!

5
KTE on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I highly recommend this dealership. So different from the usual aggressive car sales pitch! Right fom the start I was treated kindly and all of my questions were answered. Great car at an unbelievably great price. Sophia is a gem!


No pressure friendly staff

5
Greg on 08/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

At no point during my experience here did I feel like I was being pressured into buying anything that I didn't need or even making a purchase at all. Sophia was very friendly and helpful walking me through the process. Very satisfied customer.


Nice People

5
Roadux on 08/21/2015

Friendliness: 5.0 Overall Experience: 5.0

I worked with Sophia, who is a pleasant, upbeat, supportive saleswoman. She didn't pressure me and was quick to respond about competitive prices. She stayed in touch and helped me with all the details of the process.


Best car buying experience in my 67 years

5
Bob 15 Island on 08/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment I walked through the doors, I was treated with respect and appreciation for my potential business. My salesperson, Alexandra Bonanno, worked with us to determine which vehicle would best meet our needs, even though we had difficulty accurately describing all of them. She was patient, taking us on two test drives so that we could compare. I could not have hoped for a better salesperson. Each of the people I worked with at Wellesley Mazda demonstrated the same level of professionalism. Will Smith worked to get the best pricing and financing available and was extremely helpful throughout the process. Alex Kamergorodsky patiently answered all of our final questions at turnover. The entire staff should be commended for making this such a great experience. I look forward to having my car serviced there and have already recommended Wellesley Mazda to all of my friends.


Friendly professional and courteous

5
Sandy on 08/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Everyone was very helpful and courteous. Sophia was always cheerful friendly and a great communicator. Mitch was very patient and helpful getting through all the paperwork. Alex K. was patient and knowledgeable. Bonus: their chairs are really comfy.


EXCELLENT CAR LEASING EXPERIENCE

5
Manny78 on 08/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Juan Carlos Franco is the go to person in this dealership. Had a very pleasantr experience leasing Mazda M6 & trading in my old car. Juan is very helpful, knows all about the Mazda models, lease specials and overall great to work with. I didn't feel like I was being pushed into test driving or buying a car. Juan is patient and understands what your looking for in a car purchase/lease. I really appreciated his effort and patience. If you're looking for real/helpful customer service, Juan's the car dealer you need to talk to.


Very Pleasant sales experience

4.6
Brian93 on 08/11/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Juancarlos helped me evaluate the cx-5. All through the process he was very attuned to my needs and asked me relevant questions to help me narrow down what kind of package would be right for me. I am 100% satisfied with my sales experience at Wellesley Mazda. thanks!


Had an amazing experience buying my first Mazda

5
Sina Azimi on 08/05/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

If you are going to buy a car, come here and ask for Juan. He was very welcoming and extremely informative which made the whole car buying process an easy one. I didn't feel like I was being pushed into test driving or buying a car (I've felt this way at other dealerships and with other sales representatives). Juan was patient, understanding that it was my first time buying a new car. As a college student who didn't have much experience regarding purchasing a new car, I really appreciated his guidance. If you're looking for real/helpful customer service, Juan's your guy!


"We don't show Numbers unless you are going to buy today"

2.3
JankyFlink on 08/02/2015

Customer Service: 2.0 Friendliness: 3.0 Overall Experience: 2.0

Went here to test drive a Mazda CX-5 and get some numbers. My partner knew she wanted a car and wanted to purchase in a month or two, so we wanted to get everything situated. Was between a Mazda and Nissan, but knew nothing about a Mazda.The car was great and we would have probably bought it, but the moment we returned from the test driver we were asked "Can I earn your business if everything looks right?" My partner replied "I am probably not buying today" to which the sales person replied "We don't show numbers unless you want to buy today."Now, I've sold cars, and I've been a new sales person before. If someone is there test driving a car there is a chance they might want to buy. Yes, I know some customers string you along, but unless you try to build a mutual positive relationship (which our salesman did not) and realize that some buyers are hesitant, then no...we aren't buying. Also, the Manager, who knew this sale person was new, decided he was too busy to come over and try to earn our business. This same manager who the moment we left was walking around outside the store doing nothing...Needless to say, after being force fed the flip chart, we left knowing we liked the Mazda a lot but knew nothing about what mattered...price. We went to Nissan in Newton and bought a new Nissan. Same day. With the same attitude that we weren't going to buy, but the sales person treated us honestly and with no pressure and showed us numbers...you know, the thing that truly matters when it comes to buying a car...and he worked with us. Knowing that Mazda would not show us any numbers, and their Mazda dealership was the closest to our location by 30 minutes, we knew Nissan was the way to go. The moral is this: People buy cars in different manners. If you get to know their true motives then the walls come down. A vanilla approach is not the best approach. Especially when you have a good product.


Had a great experience buying my first new car

5
Msalame on 07/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was considering Mazda for the purchase of my first new car. I stopped by Wellesley Mazda, and as soon as I walked in, I was warmly greeted by Sophia and the rest of the team. Not like in other dealerships, where you walk in and feel like no one notices you.Sophia was extremely helpful throughout the entire process, from test drive to finalizing the paperwork. In the several times I went to the dealership, she was always pleasant to work with, friendly, knowledgable, and was extremely thorough and remembered all the little details that I had brought up in previous visits. It was all the little things (not really that little) that were done right that made me feel very comfortable dealing with her and the Wellesley Mazda team.


Treated me like a valued customer!

4.6
jkom517 on 07/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I worked with Matt Marshall at Wellesley Mazda and the entire experience was positive. They didn't try to take advantage of me as a first-time car buyer and everyone worked together to get me in the vehicle I wanted at the right price. Matt was friendly and took time to answer all my questions. I'd highly recommend the folks at Wellesley Mazda!


great customer service in sales department

5
rkm02127 on 07/26/2015

Customer Service: 5.0 Overall Experience: 5.0

I dealt with Bill Iannelli and he was very knowledgeable about the vehicle. He provided a great test drive experience, pointing out key features and capabilities I would not have noticed on my own. After test driving many vehicles at several dealerships over the past few weeks, Bill proved to be more knowledgeable and customer service oriented than any of the others.


Excellent Customer Service

5
JamBos on 07/23/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just purchased my first Mazda from Wellesley Mazda, and I couldn't be happier. From the time I walked into the door, until I drove away in My new CX-5, everything was above and beyond. The usually put feeling of going into a dealership was quickly erased as I got to know about dealership lotalty, and the benefits of owning a Mazda. I gigy recommended!


Great experience

5
Elizabeth & Ralph on 07/20/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We just purchased our first Mazda from Wellesley Mazda and it was a very good experience. The entire team was knowledgable and very efficient. We worked with Sophia Tiburcio and Matthew Marshall. They were a great team and found us the exact car we wanted. They were helpful and available with out any high sales pressure. Great experience.


Great buying experience

5
MoJaMa31 on 07/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We had shortlisted a few cars, but the Mazda was the first one we went to check out, mostly because that was on the top of our list. Bill Ianelli was great to work with and explained the differences between the various trims.Once I had decided to go the lease route with the 2016 Mazda CX 5 Grand Touring with all the packages included, Bill was able to give me and my wife a test drive in a comparable model and we were sold. There were no high pressure tactics. I know this because I instinctively walk away when that starts and never once did I feel that way. To find our perfect car, he had to make a few calls and 2 days later I was sitting in my new car with the all the paperwork done in minutes.Alex did the hand off and explained the next steps and gave me a walkthrough of the facility. He was a pleasure to talk to as well.Its been 500 miles (in 3 days) and I love the car. Glad I got to work with Bill who made the process so smooth and easy.


"Great all around experience."

5
Izzy on 07/13/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Had a great experience with Sophia Tiburcio , everything went smooth. Bought my first Mazda and she provided outstanding customer service. Best experience I ever had at a dealership.


Took the angst out of buying a car

4.7
moppen1 on 07/13/2015

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 4.0

I had a very good experience buying a car from this dealer and dealing with Dave Quigley. We had obtained a price at another dealer through a car buying service, who also offered a special incentive. They matched it and offered a very reasonable allowance for our trade in. No BS or back and forth. The only thing keeping this from being five-star is the amount of time we had to wait in the showroom to complete the paperwork. I would definitely recommend the dealer in general and Dave in particular.


Great all around experience.

5
jamesR88 on 07/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the pleasure of having Sofia Tiburcio as my mazda guide. She made sure that when I walked out I was getting a car that had the things I wanted and was also in my price range. She was kind and even though we came late she stayed with us until even after they closed so we could get on the road the next day. Which I did thanks to Alex Kamergorosky who gave me all the information I needed to know on the car answered all my questions and had me in my car in no time.


Bill I. is the best!

4.8
bherrick1234 on 07/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Bill was amazing to deal with. He cut out the BS and actually gave some sound advice by weeding out some more expensive models because he listed to my needs. Felt comfortable dealing with him!


Zoom zoom experience

5
Mylesa on 07/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Had a great experience with Sophia Tiburcio , everything went so easy and smooth ... Bought my second mazda and did all the paper work same day :) great price great service :) thank you you guys rock .


Just what i needed

5
ZoomZoom on 07/01/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Sophia approached me as I was checking out the inventory. She asked what I was looking for and showed me cars within my parameters in a way that was not pushy at all, but actually supportive. I felt that she was level with me in addressing my hopes and expectations and in closing the deal. Auto purchases are, for me, a stressful experience. It was far better to go through the process with such a competent and kind salesperson. Will in finance was also great!


Quality Dealership

5
Steve F on 06/30/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From the moment you walk in the showroom the entire staff makes you feel welcome. Matthew Marshall worked with me in a relaxed, professional, manner. He had the perfect Miata MX5 in stock and the entire purchase experience was enjoyable and easy. If your looking for a "Quality" Mazda dealer Wellesley Mazda is the place!


Great buying experience.

5
AnthonyK on 06/29/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

She was very diligent in making sure we we happy with the car and price. She was very transparent with the pricing and provided outstanding customer service. We had a small time window to buy and Sophia got the cars and colors we wanted to see very quickly.Perfect car buying experience.


Deal with Bill Iannelli

5
gdmahtani on 06/26/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Bill was a professional and got me the perfect car without wasting my time. He will help you understand the small details of your car.


In love with my new CX 5

5
LeahJulie on 06/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I worked with Sophia Tiburcio, she created a car buying experience that was more akin to shopping with a trusted friend. She kept close communication with me throughout the process, always letting me know what steps to take along the way. This is my second mazda but my first brand new car, and she settled my nerves leaving me feeling satisfied not only with my purchase, but with the entire experience at Wellesley Mazda. Alex informed me of all technical aspects of my cx5 and walked me through the service area. I will be going back again for the excellent service and loyalty program.


$22,945

Mileage: 18276

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: Hatchback

City: Wellesley, MA

Contact seller for Engine Type

$23,995

Mileage: 42861

Color: BLACK

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Wellesley, MA

Contact seller for Engine Type

$26,785

Mileage: 33322

Color: BLACK

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Wellesley, MA

Contact seller for Engine Type

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