Webb Chevy Plainfield

10/10, would recommend.

This was my first experience with buying a car, so I was a little hesitant. Erick Barraza and the rest of the Webb Chevrolet Plainfield team were very friendly, helpful, and professional. They made sure to explain all aspects of the vehicle I was interested in, and always made sure that neither I nor my parents had any questions or concerns. I've had my car for a little over a month now and I couldn't be happier! Since purchasing it, Erick was sure to follow up with me to make sure I was still satisfied with my vehicle. It's so nice to know that Webb Chevy really cares about their customers and wants to be there for them if there's any need. I would definitely recommend this dealership to anyone looking for a new car.

Completely satisfied!!

I cannot thank Erik and the entire staff at Webb enough for my beautiful new Cruz. Erik and his team went above and beyond to get me an incredible deal and I learned so much more about buying a car that I had missed out on before. I'm young and have had bad experiences in the past but I never once felt like I was "just another car" to them. They really helped me to understand what I getting myself into.

The magic is gone!

While the repairs were done well, the customer service was lacking compared to my previous experiences with Webb Chevy. No one went through what had been done with me, the cashier was preoccupied & indifferent, the car was not washed & had a big gummy streak on the windshield & my bluetooth was disconnected & not returned to it's original state. While I had been promised that it would take one to one & 1/2 days when it took longer I would have appreciated a phone call to update me on the situation. Disappointed considering how stellar they had been when I purchased my car.

Car buying

I recently bought a car at Webb and it was the best car buying experience I have ever had!! I was lucky enough to have Marlon as my salesman who was so kind, applied no pressure, but was able to answer all my questions and worked with me to get a great deal! Donna was also a blast! Never had so much fun financing a car and was able to get me a lower interest rate than originally quoted! Will definitely be back at the end of the year for my next car !

Exceptional experience

I came in to Webb Chevrolet with the mentality that I would be there all day. Nathan and Jim were fast to help and sealed the deal in no time. Couldn't be happier with their service!

Great facility, feel at home

Word-of-mouth sent me to Webb Chevrolet. I reached out to them online and their contact ladies, Shannon and Vanessa, were very good customer service oriented. My salesperson was Marlon Richard. I did not leave there until I was in a car. He does his job very well. I was completely satisfied with the team even before I had the vehicle. They are like family. You feel right at home waiting on a decision. If you have children, they even have a play room. You cannot beat that! Mrs. Donna, the finance lady, was awesome also. One of the sales team walked by and said, "Marlon is going to get you in a car!" It happened as he said. I am very grateful to Webb Chevrolet of Plainfield. I am now driving a 2013 Ford Focus. Please tell everyone that you know to go and check them out.

2016 Sonic LT

I bought my car from here due to the outstanding customer service!! A great big shout out to Jorge,Erick, Scott, the finance department and the rest of the staff. It wasn't all about the price (which it was a great price) ,it was the service and respect I received Jorge and Erick... JOB WELL DONE!! Went in to buy a used car and bought a new one! Thanks, Mrs. Krause

Awesome people to work with.

My wife and I highly recommend that you go to Webb Chevy of Plainfield they were very attentive and they work with you. Marlon our dealer is a great guy helped out every way he could to find the right vehicle for us he gave us some choices, we selected and we are definitely happy to do business with them in the future. The finance lady Miss Donna is awesome to deal with and to work with she is our daughter's favorite car dealer person you can see it's if you are ever in her office look for my daughter's artwork on the walls. Jason was awesome, he did exactly what we needed and helped us out every way he possibly could to keep our payments as low as possible. One of the best managers I've had the pleasure to deal with. In a few years we will be back and we'll be happy to purchase another vehicle from Webb Chevy of Plainfield. We highly recommend them to our friends and family and anyone who is in need of a new or used car. My little family and i sincerely thank you for helping us out the way you did.

Simply the BEST!

From the moment that I entered the facility and was greeted by a very friendly Sam Sheik to the kind and thorough assistance by Jim Ceci I was comfortable knowing that I had made the right choice in visiting Webb Chevy Plainfield. Patient, knowledgeable, easy to talk to and friendly they made my buying experience easy as well as helping to find the most perfect car for me. Donna R. in financing, Scott the manager and Jordan the porter completed the most perfect buying experience. Mr. Ceci's follow-up calls making sure of my satisfaction, the overall sincere friendliness of the facility as well as Mr. Sheik's promise to personally wash my car whenever and however often I want only serve to reinforce the feeling the this is more than a dealership, that it's a wonderful family of new friends! BRAVO and THANK YOU from the bottom of my heart!!!!! I HIGHLY RECOMMEND THIS EXPERIENCE!

Great Customer Service

I am really pleased with my buying experience with Webb Chevrolet in Plainfield. My salesman Marlon was outstanding. He answered all of my questions honestly. I found a great car at a great price. Scott in finance really went above and beyond. Highly recommended.

Our Salesman went the extra mile for us

Bill Miller was a very personable salesman that fought to get us in the car we wanted. In the end we were able to make a deal despite being there half the day and leaving once before being called back with good news. Word of advice when you have a customers financial history in front of you in black and white and they tell you several times what they can and cant afford trust them. If it wasn't for the fact that I really liked the car I would not have come back, but I am glad I did. After all the games Webb Chevy did end up listening to us and was able to deliver and give us a payment on a car that was out of our range to be affordable.

New car

First of all,I would like to thank Webb Chevrolet as a business. I've been looking and searching all over the US for the right car and the best deals...And I FOUND IT!! Erica,Jason,Bill were excellent. Thanks guys,,now I can enjoy my BEAUTIFUL Cadillac XTS Platinum,sapphire blue car. My hi and I drove over 600 miles from Arkansas to Illinois for my perfect car.

Do not waste your time

I hope I can try to help some people so that they do not have to waste their time. The other day we went into the Webb dealership, looking to purchase a car. After the normal run-through of questions the enthusiastic salesman asked us at his desk, he then asked what we did for a living and how much we made monthly. I know they are following a routine, but I wanted to say that I would never answer a question like that! (we did not give that information either). It is none of the dealership's business and I know they are only asking to find out how much money we could afford to spend- obviously they are working off commission but it is still intrusive to ask such a thing! We then waited for the salesman to come back when the manager quickly approached us and told us what a great deal he had on the 2016 cars. We told him we were interested in used cars that were preferably 2015 or older, but he kept exclaiming how the 2016 cars were much better and we did not want any used ones. The salesman had already found on his computer the cars we were interested in that were for sale in their lot. First of all, if we say we want a specific car, you should go and find us that specific car, because we already made a decision on what we were interested in, and did not want to waste our time looking at cars that we clearly did not want, which we made very clear. The salesmen then told us to come back to his desk to look at the 2016 cars, but we did not want to waste our time looking at cars we did not want, so we said that we would look at the cars we were interested in outside in the lot. He went out to go and pull up a car he said that we would want. After waiting, he drove up a 2016 car, specifically what we said we did not want. We even told him that this was not a car on our list, but he said he remembered us saying that it was (which we did not.) We then said we had to get going, but he then asked us to come back inside so we could talk so more. We said we had to leave, and he still asked again, claiming that his "head will get ripped off" if we did not. We left after telling him we hoped it would not hurt too much. I do not think begging for a customer to come back inside for them is the best way for business representation, and the managers should not apply so much pressure where their salesmen are begging for people to come inside. We had heard from some other dealerships that the Webb Chevy Plainfield was not favorably ran, but we did not know it would be so obvious. Overall, the salesman was trying really hard, but you may happen to waste your time here. Sorry & thanks.

Great Salesman, no high pressure

Our experience with all persons at Webb was excellent. Brent our salesman was very helpful to us in making our decision on a vehicle. The friendly, family atmosphere with no high pressure made our vehicle purchase a good experience. We have also had some limited experience with your service department and have found them to also be very good. When purchasing a new car we always choose a dealer with a good service department and we have been very satisfied with your service. (We had to have some recall issues resolved on previous cars and these issues were handled in a prompt and efficient manner.) We would definitely recommend this dealership.

Best experience buying a vehicle!

I walk in Webb Chevy in Plainfield just to look at new inventory. My attention was not to buy a vehicle. However encountering James the Salesperson with his straight forward attitude and honesty he conveince me to buy a 2016 Mailbu. Ryan the finance Manager work his wonder putting me with the right bank to finance the vehicle. Ryan was the best

sales experience was unparrallel

My salesman Mark Forgas made my car buying experience enjoyabke and stress free. Extremely knowledgeable of the product and friendly. I will definitely refer all my friends and family to webb chevrolet to see Mark Forgas for their next car purchase

An amazing experience at Webb Chevy

My husband and I went into Webb Chevy of Planfield and Mark our Sales consultant was very upfront and very helpful. He was fast in a way without leaving any details out. Also my husband and I didn't have the best of credit and we knew that we would pay high APR however Brian was able to help us out tremendously and got us a great deal. We walked away satisfied and have already told a few friends to please go to Mark and Brian.

My New Equinox

I just purchased my chevy equinox and love it! My salesman was Mark G. and he was great, very comfortable to talk to and answered all my questions. I told him what I was looking for, what I wanted and he showed me all the vehicles he thought I would be interested in. He made sure I looked each one over to make sure I was making the right choice in what I wanted. Before I knew it, I was signing papers in Ryan's (finance manager) office. Ryan was great too. He went over everything making sure I understood what I was signing with my financing and trade in, to maintenance contracts. In no time I was in my new veh and driving home! Mark G. has also followed up with me making sure everything is going good with my new veh. I would highly recommend Webb chevy to my family and friends.

Webb chevy

Great sales help! Gave us a terrific deal with friendly professional service. Mark G was very helpful and really took care of us quickly! Will definitely come back!

Thanks

The staff was very friendly. They were happy to help get me the price that I needed to stay in my budget. Robbie, Jason, and Ryan were all terrific and treated us great. They really made us feel welcome.

Town and Country

This was my first experience with a dealership and I have to say it was wonderful I love love love my vehicle and got more than what I was looking for at a good price

Great dealer

Great dealer jayson nowakowaski Ryan and yazz were very helpful made my car buying experience very easy and stress free

Jason Nowakowski

Jason was a great guy, very patient and helpful. I was so impressed I recommended him to my sister and she bought a car the very next day.

Never going back here again

Worst car dealership ever!!! I highly recommend never buying a car from them. I bought my first used car here and had problems with it from day 1, which is to be expected with a used car. But they were very un cooperative and didn't help at all. I ended up selling the car and buying a new one. They are still giving me problems with refunding my extended warranty!!! Horrible at making their customers happy, every sales person I had felt with was arrogant and rude.

2009 pontiac g8

Our salesperson Josy was great. He listened to what we had to say. He was able to relate well to us and did not try to sell us on cars we did not want. He was never pushy. He was patient with us every step of the way. By far he made our car buying experience the best we have ever had. The car we purchased was in very good shape, and they worked with us on the price. I would refer friends and family to see Josy for there next car purchase.

EXCELLENT SALESMAN

EDWIN DID AN EXCELLENT JOB WITH OUR BUYING EXPERIENCE. HE SHOWED THE CAR WELL, AND WAS SYMPATHETIC TO OUR NEEDS. WOULD ASK FOR HIM AGAIN

too pushy and no deal

My husband and I went to Webb to look for cars. I walked in and told them my budget. The sales manager, Ralph, said he had the perfect car for me and brings it around. It was a nice car but a little over my budget. I told him and he came down in price but I wanted to drive it and show it to my uncle who knows cars. I come back to purchase it and they go back on the price and are very rude and Judy say that it was a mistake. I try to talk to another manager but they won't let me. So in professional.

The best EVER!!!

Last Monday, my husband Ken and I spent a good part of the day going over plans to replace our"new" car that had suffered severe water damage. Jason, Ted, Ryan, and Jeff were all must understanding and helpful in easing our minds & making the transition to the 2015 Malibu very easy. It was bittersweet for us because we loved our car, but peace of mind was uppermost in our thoughts. I am sure we will enjoy our new addition as well as we did our other recent vehicles. Our family has now bought four new cars from Webb in the last 12 months. And we have been treated like royalty each time. Mike and Crystal in Service were phenomenal helping get our car serviced and repaired. Also MANY thanks to Pat the mechanic who replaced the ruined engine and found and repaired other things that were out of kilter. A HUGE Thank you to all who were involved in this crazy situation! I hope we never run into bad weather like that again, but if we do, we certainly know where too go for help! And Thanks go out to Jackie Webb, who I am sure was working behind the scenes too.

Loved loved loved Webb!

I just purchased my first car from Webb Chevy Plainfield. I've put it off forever because I was always worried that a dealership would take advantage of me. Also, being younger I was concerned that I might not qualify for any good deals. Webb Chevy helped me through every step of the process and made sure I was comfortable with my new car. They were transparent and honest with me. They made sure the car was perfect before they gave me the keys. They also made sure that the deal I was getting was the best I would get anywhere. I can't recommend them enough!

They resolved our issue and stood by their word :)

This is a follow up to my previous negative review of Webb Chevy of Plainfield. They reached out to resolve our issues in a timely manner and I can say that we are very happy with the agreement worked out. They managed to turn a horrible situation into a pleasant one for all involved. I commend them for taking care of the matter swiftly and efficiently. My family is extremely happy with our car purchase and will recommend them in the future. Thanks Webb Chevy for making us happy!

Lies, Lies and more lies!

Horrible Experience!! They played around back and forth with my husband when it came to money. They worked out a deal and every time he went in there it was a different story and they asked for more and more money down. He also traded in his car and the old finance company refused to work with him, so we had to set up our own arrangements to pay his car off and then show them so they could issue him a check for the amount. I told him to me this didn't seem right and I thought alot of their business practices were very shady. We pay the money and give them the tittle and their finance manager decides to only offer 60% of what we payed back! That was not the agreement at all. Needless to say we are beyond upset and have contacted the better business bureau in regards to this. I urge you to never go to the Plainfield location unless you want to be lied to and taken advantage of.

Chester!! BEST sales rep ever!

I don't leave reviews. Lazy I guess. But I have to leave one here. I have been to 20+ dealerships the past 2 weeks trying to find the right car. I have been treated poorly by some, ignored by others, and pestered by many. I went to Webb City Chevrolet not sure what I would find, but what a pleasant surprise. Chester was my sales rep and he was the kindest, funniest and most professional person I encountered, perhaps ever. He was simply awesome. He was straight-forward, honest, and made the entire process a pleasant one. The facility was clean, spacious, had a children's area, vending machines, etc. They even brought out pizza for us to have while we went through the process!! They bought my little girl a pop from the machine and Chester made her feel like she was the center of the entire process. Oh yeah, we bought a car too lol! The car was spotless. They had it looking as good as it possibly could. Half of the dealerships I visited neglected this detail. Some were downright filthy. Not here. They had the lot clear of all snow, pulled the vehicles up for you, etc. After they gave us the best deal they could, they put gas in the tank and gave it another cleaning prior to us driving away. I would HIGHLY recommend this dealership to anyone in the market for a new or used car. I am a real person who simply had an excellent experience here. And if you go, ask for Chester!!

This dealership actually cares!

I wrote a review a few days ago, so I am taking the time to write a follow up review. The dealership did everything to make sure that another bank approved a loan for my husband, and actually got him into a lower interest rate. Very impressed with how quickly they worked to make sure everything worked out. They really showed that they care about their customers! Thank you again Webb Chevy!

Very unprofessional!

After my husband purchased a vehicle from here, they called 2 weeks later to inform him that the bank is backing out of the deal because of a glitch in the system? Poor customer service, you cant sell a vehicle to someone and then back out of it after all the papers are signed and put a down payment on it. I have contacted a lawyer! This place needs to get their things together!

Thanks Chester!

I was looking for a salesperson who wouldn't give me any bull. That's what I got out of Chester. Thanks again!