Watson Chevrolet

Excellence Shows

Got the deal I was looking for. Everyone was eager to help. Mr. Urias, all the sales team, finance and the service department all helped to get what I was looking for and wanted. Truck load of thanks.

Friendly

Everyone we dealt with was very personable and knowledgeable. Being able to take home overnight different models was helpful. We felt comfortable dealing with Watson.

Getting the Job Done!!

Service trip was for August 22, 2016 not 25th. Myles Nichelson handled my issues excellently. I was in for service to replace the front windshield with a new factory glass as the original developed micro cracks. Additionally, a recall was handled on the heated seats and issues with hesitation felt in motor while at speed was also looked into and found to be normal according to GM tech bulletins #PIP5405A. My experience with Watson service on my new 2016 Corvette has been excellent to date.

My dealer worked very hard

The dealer that helped my family was kind helpful and respectful. He ensures that I understood everything I was signing and knew the details and buttons of the vehicle. I am pleasedoing to be part of the Watson family!

Smooth

Everything went smooth. Out of my rental and into my new car in a couple of hours. Rick C and Luis P were great. Looking forward to having my car serviced by Jesse N and team!

Great customer service

My experience at watson Chevrolet was a good one as soon as I got their Jose Luis Urias attended to me he made me feel like family he answered all my questions regarding my purchase went over the vehicle I purchased at the end of my visit if I ever need anything he let me know just to give him a call and would take care of any and every need.

Excellent!

I had a completely new car buying experience. Thank you to the friendly, extremely capable and caring team. Especially Frank! Thanks for taking the stress out of purchasing a new vehicle and making this an enjoyable experience. Highly recommend.

Painless experience

Chris Corbaley did a fantastic job of locating the vehicle I was interested in, showing me the features and efficiently managing the process.

Always a great place to bring our cars. Everyone i

Always a great place to bring our cars. Everyone is like family.

Rip off

Every time I take my car in to get something repaired they break something else and say it's my fault and expect me to pay more to fix it

smooth transaction with helpful staff

Watson was a great place to buy my new truck (2016 colorado) The process was smooth, they worked with me to provide great service and even saved me more money than I originally agreed to when it came time to complete the sale! Highly recommend this dealership Thanks to Tom, Jim and Ben

Excellent customer service

All of your employees are professional and highly exceeded my expectations. I had an undesirable experience at other dealerships and should have started my car buying venture at Watson. My salesman, Brandyn Martinez was exceptional! I work in the Customer Service industry at a high-end resort and Customer Service is very important to me. I never felt anything other than like a VIP with all of your staff I worked with! I will be back to purchase a new Truck, when I can afford one, and when it is time to purchase a new car for my girlfriend and Son. Thank you for everything and making this a relaxed, yet professional, experience.

Criminal...but then again, most service depts are..

I installed a new ignition switch and a new battery. Pretty standard stuff wouldn't you say? Car started and ran fine but had an occasional 10 minute delay because of the theft prevention system tied in with the ignition switch.This model car's theft prevention system required a "reboot" and that service is only available at a dealership......isn't that special......for $129.After two days, I get the estimate....over $700A code related to thief prevention and some sort of door sensor was detected. Battery replacement was recommended. Battery replacement? That was all I needed to know about this service department. I told them NOT to repair or replace ANYTHING. I picked up the car......it started fine without that intermittent 10 minute delay.....and paid their lousy $100 estimate fee. They were very friendly though.Another criminal car dealership was Bob Crumpler Nissan in Newport News, Virginia. He was famous for fraudulent warranty work charged to Nissan (among many other things). His actions filled the newspapers and were reported on cable news. I had a hand in his downfall. George, retired USAF radio tech

Great purchasing experience

Working with the Watson Chevrolet team has been great. I like the dealership, the people, and accommodating attitude of the staff. Nothing worse than a high pressure sales experience where you don't feel like you can trust the other side. Typically I know what I want and what its worth before I shop so it is nice when you work with a group that does not mess around with the back and forth and back and forth and back and forth sales approach. I cannot say enough good things about this dealership, its management, and the staff.

Again - Mike Droubie made the experience easy.

My experience with Watson and specifically Mike Droubie has been wonderful. He is very professional and knowledgeable and I know that I don't have to worry when I have an issue with my truck, I know Mike will take care of me and answer any questions I have. I have been dealing with Mike for years now and it is always a pleasure when talking with Mike. He is the reason I come back. You are only as good as the people you employ and I would recommend Mike Droubie to all my friends if they have vehicle trouble and need to take it to someone.

the owner of the dealership sold me my truck

Well my huge dodge ram was getting a little old and starting to need periodic maintenance. Had a silverado when I was younger and loved it so I went to my local chevy dealer no pressure they showed me everything from the diesels on down. When I told them I was going to look at ford's and dodge they said well see you when your done and they were right. The silverado was my best choice. When I started to deal if was very short and succinct they gave me what my truck was worth and a great deal on the new truck. About half way into the deal a guy kept sticking his head into the sales office asking how it was going he introduced himself but it didn't register he was the owner. All along the way Mr Watson found innovation ways to get rebates and deals on upgrades. Except for buying my Harley this was the most enjoyable purchase of large ticket item I've done. Do yourself a favor go to Watson Chevrolet pick a vehicle with your salesman. And then ask to also talk to Bo. Sit back relax and buy

Poor customer service.

I purchased a used car there February 2016. We finally negotiated a decently fair price, and they (Watson chevrolet) was going to include window tint for me as part of that negotiation. I had to leave the car there for 2 days, and never got the window tint I wanted. The general manager was no help, and wouldn't provide the product I wanted, and frankly, deserved for buying a car from them. I offered other options of something I would want in lieu of the tint I originally wanted, and they refused. This is no way to treat a customer, it should have been a very simple process, but it turned into them having a disappointed customer, who will never purchase from them again, nor would I recommend anyone reading this to buy from them. There are too many other dealerships around to have to deal with getting shorted on an agreement.

Poor customer service

I purchased a used car there February 2016. We finally negotiated a decently fair price, and they (Watson chevrolet) was going to include window tint for me as part of that negotiation. I had to leave the car there for 2 days, and never got the window tint I wanted. The general manager was no help, and wouldn't provide the product I wanted, and frankly, deserved for buying a car from them. I offered other options of something I would want in lieu of the tint I originally wanted, and they refused. This is no way to treat a customer, it should have been a very simple process, but it turned into them having a disappointed customer, who will never purchase from them again, nor would I recommend anyone reading this to buy from them. There are too many other dealerships around to have to deal with getting shorted on an agreement.

Great Service

Chris Corbaley was our sales representative. He was very professional and did a great job selling us our new Suburban.

Customer Service

For your own good, do not go to this service center. You're better off going somewhere else. Lack of customer service skills is apparent.

Great sales staff and superb maintenance personnel

My wife and I have purchased three new vehicles from Watson in the past 15 years (2001 Venture Van, 2011 Traverse and our new 2015 Malibu). As you can see from these purchases that we are loyal patrons of Watson Chevrolet and will continue to be.

Tell me, how does a rat melt a piston?

I sent my 1998 k1500 to Watson after talking with GM warranty about my brand new 20k mile engine that randomly broke down for seemingly no reason whatsoever. I ordered the engine and had it installed 2 years ago almost to date and then suddenly boom. My boyfriend and my dad, one of which is a trained technician, decided to open up the motor after finding no other reason as to why it would have failed. Remembering the motor was barely 2 years old, we decided to pursue warranty about it because there was clearly no cause of the breakdown other than an internal flaw in the motor itself.I should have known as soon as I heard that the service advisor was rude to the tow-truck driver I sent, shouting at him totake it back, take it back, it's not under warranty!" forgetting that I told them the night before that it was THE ENGINE only that was warrantable. But I digress, I got a call from a gentleman I presume to be the service writer who asked for more information on the vehicle, and to him I had to reiterate that I bought the crate motor from GM and the warranty department stated that even though it was disassembled, to have a GM certified service department look at it. The key words there being that we had told warranty that the engine was already in pieces, and they said to go ahead and tow it in.Now here comes the problem. I was given another call from who I presume was the service manager since he was the one to contact warranty for information, and this gentleman proceeded to tell me my engine was not warrantable because it was disassembled. What? So you're telling me that GM warranty themselves sent us down to Watson ONLY to have them say it wasn't warrantable for something we explicitly asked about? I couldn't believe it, if that was the case then wouldn't GM have told us to not even bother if it was already taken apart? AND to top it all off, the service manager then proceeds to tell me that there was rat damage (that CLEARLY wasn't have been there when my dad and boyfriend tore into it because THEY WOULDN'T HAVE TORN IT APART IF THEY HAD SEEN RAT DAMAGE, we wouldn't even have SPOKEN to Watson if that was the cause). Both warranty and the service manager are sticking to this story. That even IF someone said they could warranty it disassembled, they still wouldn't do it because the rat damage may have caused the breakdown. Again I ask WHAT? How in the name of God could a RAT melt a PISTON with the engine completely sealed?? Sure if the rat had been there prior it would've chewed a couple wires but no amount wire chewing could've caused THAT KIND OF MELTDOWN IN THE FIRST PLACE. Needless to say I am extremely disappointed in both Watson's service department for lying to GM warranty and then in turn GM lying to us. I love my truck, I would've loved to get it fixed, but with this giant tow bill I've been stuck with (because both companies refuse to pay for wasting my time saying it could've been covered) guess what? I'll have to go buy a Ford.

this organization is criminal

If I could give a 0 star review, I would. We had our car in for service a couple weeks ago, and of course parts needed to be ordered so they had to keep it longer than they anticipated. We were about to go on vacation and were told the car wouldn't be ready until after we had already left, so wouldn't be able to pick it up until we got back. While the car was still being serviced, there was a large hail storm that swept through Tucson. When my husband went to pick up our car, they had driven it up and it was covered in water even though the lady checking him out said that they didn't have a chance to wash it yet (even though they had it three extra days...?), and it hasn't rained in a couple days. My husband didn't think too much of it until he was walking out of work and because of the light hitting the car, noticed dimples all over the hood, top, and trunk from hail damage. We called Watson immediately and they told us there's nothing they could do because it was an "act of God" and "not to worry because your insurance will cover it." Um, no. If I returned their loaner vehicle damaged, I don't think they'd hesitate for a second to go after me for the repair. After speaking to the service manager, it was clear he had zero desire to help us or make it right. He didn't seem at all upset that they had obviously sprayed our car with water right before they drove it up to us to try and hide the damage. So not only did they not disclose the damage, they tried to hide it! We plan on filing a complaint with the BBB, USAA (since we used their incentives to buy the car in the first place), and will be going to the media. This is criminal. There's no way we should be paying our $1000 deductible out of pocket to fix a vehicle that was damaged in their care. Plus, once we file a claim with our insurance, our car will now have a record of being damaged, meaning that the value of it is lower due to the incident. I know Watson will be filing a claim to their insurance to fix all of their cars that were damaged with hail, but they won't add the customer cars that were in for service which were also damaged? Not only will we never go to Watson again, but we will be sure to tell anyone and everyone we know to avoid them at all costs since they're a criminal organization.

Customer Service Still Exists!

I have bought several cars here. Both the management and staff have perfected meeting my needs as efficiently as possible. They found the vehicle I was looking for, had it brought in, and was washed and gassed up ready to go for me when I showed up to do the paperwork. Understanding the way I work and making it a positive experience made buying a truck enjoyable! Thanks Guys!

Great experience buying my last two new cars here.

I have bought my last two Suburbans at this dealership. Over 7 and a half years ago I bought a 2008 LTZ Suburban from Watson Chevrolet and I had a great experience from the staff at that time. I have maintained the car since then and all of the repair staff have been honest and professional and they have gone out of the way to give the top service possible. I would like to specifically mention Ziv Baker who has been superb to deal with in keeping my last car running in tip top shape and always going out of his way to be exhibit the finest qualities of being a professional. This last week I decided to trade in that Suburban and buy a new one. I researched different car dealerships and on-line information and fees before buying a new Suburban. Fortunately, Bo Watson a sales manager for Watson Chevrolet reached out to me and told me he wanted me to continue the relationship with Watson and he would help me in anyway possible for that to happen. He was 100% true to his word and I now have a brand new 2015 Suburban LTZ that is everything I could ever dream of. Bo Watson was honest and forthright and he treated both myself and my wife . I had to work yesterday and I had my wife pick up the car yesterday. My wife raved about how the whole staff from Bo Watson to Ziv Baker and our sales rep Charles Lockhart, all went out of their way to show her everything about the car and how to maintain it and offered for us to come back anytime we had any questions or needed any refresher information in the future(the new car is so sophisticated it is hard to remember all of the features it has!!). I rarely get the opportunity to praise great service, but it is my pleasure to highly recommend Watson Chevrolet if you are needing a new car. Howard Steinberg DMD,MDS.

Bad experience

Recently had a very negative experience with the Internet manager and Mr. Watson. Called ahead and gave them all the details they needed in order to save me a long drive to the dealership. They indicated there would not be a problem turning in a lease car early. Bottom line is there was a major financial issue with the early turn in. They could have saved me the trip by just being honest. I called later to explain my experience to Mr. Watson. He said he would call me back after looking into the situation. He failed to call back, a very short sighted decision. They have lost a future customer! Beware! I learned they REALLY don't care!

UPSET CUSTOMER

First of all I would like to say that the first time I purchased a car was Jan. 2012. I purchased a 2012 Malibu LT. I traded in a 2001 Sentra. I put down a large amount of money down, "12,000'. Mark did everything possible to get me the payment i wanted. He provided great professionalism, also excellent customer service. Mark went above and beyond for my wife and I. i was extremely happy with all that he did for us. I came back in 12/18/2014 with hopes of getting a new car. Salesman Luis Perez was the one helping me this time. My wife and I were trying to purchase 2014 LTZ. It was originally 39,645 mark down 20% for 31,716. I was gonna trade in my 2012 Malibu LT. Payoff was only 5,100. But things didn't go as planned. Luis Perez seemed rushed not really trying to work out a deal with us. We were in his office for about 10 minutes or less, I wouldn't call that trying to work out a deal. His professionalism was bad as well as his customer service. He was not very courteous or very polite to my wife and I. He didn't seem to want to listen or here what we had to say. He started with a high payment of $470.00 and only came down $10 from that. Then he said he would be willing to come down $10 more and that was all he he was wiling to come down. He started doing calculations on his phone and showing it to me as if iI didn't know how to add or subtract.That made me more upset. At this point I was so upset, I told him i was going to leave and to forget the whole thing. He seem upset that I wouldn't except his offer. So I asked him for my keys and left very upset, thinking that I can't believe I was treated this way. I honestly thought I was gonna walk out with a new car for Christmas. I understand I didn't have the money I had before to put down. But I don't owe much on my car. My amount owed is not upside down. I thought every customer was suppose to be provided with the same service no matter what. But I guess thats not the case with Watson Chevrolet. Because this bad experience, I probably will not continue shopping for a car or continue doing my oil changes there anymore. I did also have an issue with the service department too. I purchased the oil change with the tire rotation package. I noticed that they didn't rotate my tires when I got home. I knew because there is a little scratch on one of my rims and that same rim was still in the front. I just left it, I didn't want to have to wait or drive all the way back and waste gas. I did mention it the next time I went back. I don't like to complain but I just don't want to have to go though that bad experience with Watson anymore. I don't think anyone should have to put up with service like that. Being a former Manager of a company customer service was our number 1 priority. I treated all customer as if they were a guest. That's the way all customers should be treated no matter what. It shouldn't matter if a customer has more money or not. They should be treated with the same respect always.........

H Juaid

excellent experience, professional and knowledgeable staff

Awesome experince

James was the best salesman I have ever dealt with in 20 years of buying experience he made us feel like we were number one as did everyone we came into contact with at Watson! We will always come back and recommend to everyone we know. Very happy customers!

Watson Chevrolet did an outstanding job!

The sales staff at Watson Chevrolet was very attentive and insured that all of our needs were met. Thank you to Bryan Mazon for showing us how to best utilize all of the many amenities on the new Tahoe; super helpful! We also had the pleasure of working with both Bo and Joe Watson during the purchase process; they were diligent in making sure we were completely satisfied and that made all the difference to us! We will definitely recommend Watson Chevrolet to everyone we know. Thank you so much!!

Customer Minded Dealership!

Watson Chevrolet went out of there way to help me with my recent visit. There shuttle took me home and then picked me up aster the maintenance was completed on our truck. Guy, the shuttle driver, was so kind and friendly. I will recommend your company to everyone who is looking for a dealership.

Best car buying experience!!!

I recommend Watson Chevy to anyone wanting an easy car buying experience. Jeremy Hughes is the most friendly and professional salesman we've had! Every step of the process was smooth in every department from sales to finance.

Corvette Service

I've had my 3 C6's and now my C7 Corvette serviced by Watson. I've had nothing but top notch friendly and attentive dealings with their service department. Peter Hindley & Ziv Baker are top notch. And, most importantly, the service work was always completed on time, the 1st time.

CAMARO 2014 SS2

Your dealership made it very clear they care about their customers. I was concerned about pricing on an accessory that I wanted to purchase. After disclosing my concern, everyone involved went above and beyond my expectations. I have told several individuals to buy from your dealership because of the way I was treated and I love my car! My salesman was very personable and that means a lot to me and my husband! Thank you!

Superb Know-how....

Best car purchase experience yet, everything went smooth without glitches...

Warranty issue

I had a fuel pump issue that was covered by warranty, it was taken care of quickly and efficiently.

Great service

I've known the body shop manager for almost 40 years. Always had excellent service.

Superb service

I am a long-time customer with Watson Chevrolet - I have bought several vehicles there over the course of many years - and have had consistently EXCELLENT service at this dealership.

Great Service

Luis Perez did everything possible to make my experience at Watson Chevrolet positive. The transaction went smooth, everything was explained in detail and I was very satisfied. I will recommend Watson Chevrolet to all my friends and family because they took such good care of me!

honest service

Was not sold anything I didn't need. Do wish labor charges were not so much but liked everything else about the experience.

Rude and disrespectful

I go there with a pre-arranged appointment to purchase a car. As I get out of my car, three clowns (salesmen) begin talking about me like I'm some kind of animal or inanimate object ("Go get him Rico; go get him; go get him, Rico"). This is the way these rude losers talk about their customers. If you do not mind grossly unprofessional behavior and being treated with disrespect, deal at Watson Chevrolet. If you do mind unprofessional behavior and being treated disrespectfully, stay away from this dealership. I walked away and will not deal with this organization.

Excellent service as always

The service department was very busy but they still got my vehicle in for an oil change and tire rotation.

Great service, clean and friendly environment

Friendly, clean, and work was done on time and without any problems or pressure to buy anything other than what I went in for. Thank you!

Great burgers! Great Service! Great Truck!

Everything went very well. Bryan Mazon was our salesman.He was very helpful and patient with us as we were not sure as to which vehicle we would purchase. He pretty much spent the entire day making sure that we got the truck we wanted and that all our special needs were taken care of.This is our second truck purchased from Watson Chevrolet and we are very satisfied with the service and staff as well as the vehicles.

Car buying experience

Always treated with Respect and feel confident when purchasing vehicle that I made the right choice. Watson assures me the confidence that my vehicle will perform as advertised!!

Excellent Service

When scheduling, Robert answered all my questions. He also explained the fuel injector service when I brought the car in for service. Later when reviewing the invoice at home, I called regarding another question. In less than 10 minutes he returned my call and answered my concern. I am very satisfied with the service I receive at Watson.

Great and friendly service

I was very pleased with the service I received at Watson Chevrolet. Your salesperson, Mario Tequida, was very helpful in putting me in a car that suits me. I will recommend Mario Tequida and Watson Chevrolet to anyone I know who is in the market for a new or used vehicle.

Oscar was wonderful!!!

Oscar, my sales man was wonderful!!! Still waiting for a call to schedule my window tinting that was included in the sale of the car. I had called the service department to schedule this but was told that I needed to wait for a PO number and that I would be called...still waiting.

An all around rating of Excellence for Watson Chev

Staff new exactly what I needed to stay current on my on-star service schedule and took care of two additional things I needed which are scheduled to be done tomorrow 6/2/14.

Excellent waiting area

I love your waiting area, and my car was done in 40 min. They had suggested that it might take over an hour.

great service great vacilities

you have a new sales rep named reno mowrey,this young man was so helpful even though he needed help in some area's he went out his way to help me find the right vehicle.and mark urias great to communicate with/ thankyou

Enjoyable experience!

We were treated with absolute respect, kindness, and professionalism by your friendly staff. Thank you for an enjoyable experience. Now who would have thoughts that servicing your car would be an enjoyable experience? Surprise!

great service

Luis Rivera is very knowledgeable about our chevy Traverse and is always available for any questions we have, he is great at keeping us updated with our vehicle.

Great dealership . Great people.

We were greeted very warmly by all your employees.Our salesman Brian Majuta was very friendly and very knowledgeable. We could not have been more pleased.

Great Service!!

We had a wonderful experience and the sales people were able to give us the deal we needed to drive home a new car!

Purchased nine Vehicles from Watson Chevrolet.

Tom Thompson has been most helpful in helping us correct a mistake that we made. This Tahoe is the ninth vehicle we have purchased from Watson and we must be satisfied or we would have gone elsewhere. Also a brief shout out for Luis Rivera, as he has been the best Service Advisor we have ever known.

Great deal, no games!

Upfront pricing, no games! The car was ready, Tom helped us unload my belongings from our trade to to our new car. Will deal there again!

Great Service

Everyone was great and very helpful. My sales experience was one of the best I have had. Alla was great

EXCEPTIONAL SERVICE AT WATSON CHEVROLET

As USUAL, Mike Droubie and Watson Chevrolet have provided me with EXCEPTIONAL SERVICE on my 2011 BUICK Lucerne.I'm looking forward to owing a new CHEVROLET sometime in the near future.

Excellent and professional service

Peter Hindley and Ziv Baker do an excellent job of taking care of all of our services needs and they are polite and professional. Would recommend them as Service Advisers to my friends and family

Waiting too long for Services

Over all a good experience. But I went in for a oil change and also told the representative Robert I'd like to get my windshield wipers changed and my radio look at because there was a issue with it working correctly. It was pretty busy Saturday 05/17 I got there at about 11 AM and there was not many people arriving they had already come in, and I didn't leave until about 2 PM. I noticed few other people having to wait as I did, I though it was odd how long it took to be serviced. The longer I was there I noticed people who arrived after me were leaving much sooner. I felt like maybe my vehicle was put on the back burner. Maybe for some big roller expensive vehicle because I noticed someone who came in was serviced fairly quick for some small sports car. Mine was not in the warehouse for some time and than when the vehicle was it remained up in the air for a long time as well. Everything was fine, though my radios digital screen replaced, but I was told I get a call about getting a new radio and that has not happened as said, yet. Also they forgot about replacing my wipers so I am going to go some else where it should take less than a half hour to do so with some free labor too. I wish I didn't have to wait more than two hours, last time I was serviced it was 2 hours and that is really a long time for oil change. I've had a lot of car trouble in the past with my prior donated vehicle and know what its like to put in money/time and fix it up for long stretches and wait for hours. I didn't want to do that with my brand new vehicle. Plus what I said was forgotten as well. Most places I gone to in the past and its been (a lot) different companies, don't forget anything. But a dealership has priorities like selling cars and servicing may not be one. Which is really shocking because I though it would be different. I felt some what like I wasn't being directly listened to or considered a valuable customer. Even though Robert was helpful and friendly which is what he did best. I may have to call to insist about the radio which may just take awhile to be ordered but that worries me as well. I wouldn't think I have to call (because Robert said he would sometime on Tuesday or through Thursday) because the customer services isn't up to par. Today's Friday I've not even received a courteous call.

great job.

recent service from watsons body shop was great,did a nice job on the truck. thank goes out to wes bagarozzi for keepping in touch with me wile job progressed.communication goes a long way.happy service.

New Equinox

Brian made our experience very easy and stress-free. I was glad that we were able to reach an agreement over the phone before we came in, and we love our new car!

Excellent service

The young man who repaired our mirror could have left but waited knowing we were going to be coming in to have the mirror replaced. Bill says that Luis Rivera and Ziv Baker are two of the most professional people he has ever known.

Great people, good facilities, quality service.

Nice waiting room. Loved the coffee & cookies, but best of all the car was well taken care of and I feel confident taking it on our next rip. Thanks again.

7500 mile service, change rims

Excellent. I was greeted by staff, they made sure they understood what I wanted done, and car was ready in a reasonable time.

Great service department

Your service department is great. I highly recommend Peter Hindley and Guy (the curteousy car driver) is great. However after my last experience with the body shop, I would never recommend them.

Integrity

The word "integrity" has been lost, but I was fortunate to experience it with two of your employees Siv Baker and Jesse Nau. Had a situation some time ago and contacted Ziv about it. We discussed the situation and we resolved it. When I went to service my truck, Jesse was informed he knew what had to be done and got it done professionally. I know for a fact you have two employees that have integrity, thanks a lot. Frank

Great service advisor!

Robert is very good! The service department is also very good. I like the fact that they do it right the first time!Robert is the reason I use Watson for my vehicle service needs.

Great customer svc & overal team of professionals

From Jose Martinez, the Salesman, to Fernando in Finance, to Luis in Service and Rick in ... whatever Rick does ... we had an excellent experience with Watson Chevrolet. The only thing that I think needs to be more fully disclosed at the outset of the sale is that the payment price agreed upon is NOT really that payment price -- once we were offered the additional options of tint, GAP ins, etc. -- then our REAL payment price went up beyond what we thought it was going to be. You might consider telling people ahead of time that there are some other options available and disclose the pricing up front for a "real" payment amount instead of tacking it on at the end. I'm sure this is a sales tactic, but we would have been more satisfied if we had known about all the "extras" up front.

Outstanding Customer Service & Great Deal!

I was very close to buying a car at OReilly when I received a call from Luis Perez. He was so professional & knowledgable. When I arrived at Watson the car I wanted was washed & full of gas ready to go. He treated me with such respect which I had not been receiving at OReilly. When it was time to make the deal he introduced me to his sales Mgr Mark Urias. Again another great experience. Mark was also very knowledgable & professional. They treated me so well. They worked together to give me a fantastic deal. This experience is by far the best experience I have ever had buying a car & for sure the best customer service experience that I have had since moving to Tucson 7yrs ago. I will definetly buy another car from Watson as well as refer my family, friends, co-workers & even strangers that google over my car.

Great Service with Watson Team!

Our Watson team that day was great at meeting our expectations for the reason we were there in the first place, to buy a Chevy and get a great deal! Especially our Salesperson, Mario Tequida, he made finding our vehicle a pleasant experience. Antonio Federico managed our finance requests to our desired outcomes and Rick Coullier facilitated our specialty needs to our satisfaction.

Watshon Chevrolet service

Service, particularly from Louis, was exceptional. Courteous, attentive, responsive. We really liked the remodeling of the dealership. A very good experience.

Great service dept. Clean and comfortable waiting

I was greeted in a friendly mannor by Mike Droubie. He explained what they were going to check for the recall notice I received, and listend to my concerns about our new Chevy Cruze and said he would check out our concerns.

recent purchase

We bought a new Equinox and it had a damaged windshield wiper. Luis Rivera had it fixed in 5 minutes. Very good!

grate experience

veary kind & friendley treted like i was part of the watson chevrolet family five stars form me* * * * * yours trueley dennis rowe

Great Service, Nice dealership, Plenty of choices

The sales person that helped us was very helpful, we felt comfortable in making a decision to purchase a vehicle. We are very happy!

Great Experience!

I had a great experience. Gilbert was very helpful in purchasing my new car. And Sergio was very helpful with my financing. Overall it was a great experience and I am very happy! Love my new Camaro!

Clean facilities, & Excellent customer waiting are

Everything was great except it took 2 1/2 hrs instead of 2. Which ran me close to missing my Doctor Appt. But it work out o.k. I still have to come back to have the new updated DVD installed for my OnStar GPS.

rear differential fluid change

was able to go to the Tucson mall while my car was getting serviced. The shuttle went back for me little, to no wait inbetween

Great collision repairs

my 9 yr old truck that has been babied was damaged during a blowout at high speed, but Watson Collision center (with the help of my insurance company) made it look like it never happened. Thanks.

Game changer service

Kudos to the Watson team including Mike Starace, Tim Polanco, Greg Thomas, Ernesto Carizzozo, Gerald Martinez and Mike Droubie. This team pulled together and got my 2007 Z06 engine replacement completed in a professional and expeditious manner. I am not one to easily give out commendations but this team certainly earned them. I was pleasantly surprised with the entire process including Chevrolet sharing the repair cost. This experience has been passed on to the Corvette clubs I belong to. This was truly a game changing experience. Thanks for the personal attention and professionalism provided to me.

"Can-Do" Attitude, Attention to Detail

Peter Hindley is our service advisor and we appreciate his attention to detail, his "can-do" attitude," and his prompt service and follow-up. We will definitely recommend Peter to any friends we know are looking for excellent customer service for their Chevrolet vehicles.

Great Salesmanship!

We had a 2008 Tahoe, wanted to trade in for 2015, but my wife did not like the new version, so I bought her a new 2014, my wife had heard about a great salesman named Steve Gonzalez, she called him, picked the Tahoe off your inventory website, he was very accommodating, prompt, courteous, 2 days later she had her car, he then came to our home with a loaner Tahoe a few days later, to have some minor work done on the new one, much appreciated.

Great facilities

My engine light came on on Friday evening and I came in on Saturday morning and was able to get my car fixed in about 2 hours and they even washed it. I was very happy.

Cd

I feel the appointment took way too long.Oil change and replace on bolt-2 hours and I had an appointment ?

Watson Chevrolet Dealership

Always excellent experience at Watson Dealership .. Service is always very accommodating and helpful .. But the service with Enterprise Car Rental referred to through the dealership and General Motors was less then stiller .. No calls backs, unprofessional in manner , when picking up the rental car (because of the recall) ,the office staff were less then professional talking negatively and opening about a Watson employee he has just talked to over the phone in front of us at the front desk laughing to his colleagues about Watson Dealership. Answered the phone while at the front desk having us stand there while he talked on the phone, I was insulted and disappointed with the staff as a whole with their unprofessional manner and lack of work ethics shown to us and the other customers in the facility. I would not use or recommend Enterprise Rental Cars again at Wetmore and Flowing Wells location. Thank you , Sue West

Service above and beyond

Robert is a great service manager and took care of me and all my concerns. Definite asset to Watson Chevrolet.

last visit great

The service is great now.Luis Rivera has kept me at Watson. The first 2.5 years when I had more than my share of problems the service people just had a standard answer come back when the vehicle has the problem. G.M. was useless.

Excellent Service, Professional people

I'm always treated great at Watson Chevrolet, outstanding people who work there. They keep me informed on whats going on with my car...great place, Thank You very much for the kindness and feeling like i,m at home. Dan

Steller sales staff & service.

David Becker & Brian Majuta were both a pleasure to work with & we would recommend both/either of them highly to family & friends. They are both personable, have a delightful sense of humor & are professional.One change I'd recommend has nothing to do with the two salesmen who were wonderful to work with.The change is, like in this survey or when addressing customers, just because my husband signed 1st doesn't mean he is the only one to be addressed. I will be making the payments. I feel insulted to be excluded, especially when I signed the loan docs too. I hope your admin addresses this issue. Mr & Mrs Brewis or Jon & KimAlso the process dragged on too long, sit here & do this, then sit in the lobby & wait, then after market, then the lobby & wait again, then finance, then to the lobby & wait again while the car is detailed & made ready to go. Also I think the after market appointment should be made at the same time you sign up for the products, instead of waiting for a call a few day later.The fresh baked cookies helped since we didn't get lunch until 3:00. We got to the dealership, ready to buy the car at 10:30 a.m., did a 25 minute test drive & didn't actually leave with the car until 4:15 p.m. TOO LONG!

Buying a 2014 Corvette

Once I was connected with Tom Thompson, things could not have been better. Prior to working with Tom, I was left wanting and believed neither Watson nor GM/Chevy wanted to sell me a vehicle. Could not get an acceptable or understandable answer why I could not place an order. However all dealerships in the area offered the same result.

Great Customer Service

Peter Hindley and the whole team do a great job of communicating with me and getting the vehicle serviced in a timely manner.

clean facilties

While my experience was quite good, I am bothered by the information for future service that Watson,s recommends which contradicts the recommended service by the manufacturer e.g. coolant flush

Exceeded Expectations

This was the first service for my wife's new 2014 Traverse. There were also some aftermarket items purchased with the vehicle I was hoping to have done at the same time. After some trouble contacting the aftermarket person, I was pessimistic that the work would be done. The service team was able to sort everything out and get all the work done while providing me a loaner car for the day as well.

Excellent Service!! from Watson

excellent (trusted!) service thank you I plan on Watson doing all my service needs/repairs.

Great service and staff interaction with customers

Staff is very courteous and do their best to make our service visit as easy as possible. They always let us know what they will be accomplishing and always have our vehicle back within the timeframe quoted.

Oil Change Service

Employees that supported my service were helpful and polite. Looked out for me to get a recall done that I was not aware of. Even though it was an oil change I went in for, I don't know what other services that might include. That being said, one Monday after the appointment when I drove it, the tire pressure was low. I would have thought that would have been a safety check performed at the time of an oil change, yet I don't know. Just surprising

Best service I have had at a Chevy dealership

Great service as usual. Only complaint is that normally there are danishes or cookies available in service area and neither were available.

Excellent facility, good service advisers

Peter Hindley is our service adviser. He is excellent. When we had to replace our previous Chevy truck with a gas pickup, Peter was one of the reasons we stayed with Chevy. Service at Watson is always pleasant. There are many dealers where pleasant is not the word we would use.

Great service

This was our second car purchase from Watson. We returned to your dealership because we were treated so well with our first transaction several years ago and the service your people provided in the interim years was always first class.

Great Service!

Stop in to Service department to discuss a few minor repairs needed on my new Malibu. Sp/w Kiv, service manage, who was very professional! Scheduled an appt to have everything fixed at one time. Was a very simple and quick process.

Great customer srvice and a nce facility

I would like to give special thanks to Rickey Richardson andAntonio Federico for helping our stay pleasant and short.They realized we had come all the way from Sun City West to purchase a particular vehicle and that we were on timeconsraints and a long ways form home.They should be commended by management.Charles and Anne Cain

great service at Watson Chevy

had them check the transmission fluid and battery. Another shop told me the transmission fluid was low and the battery was marginal. But the battery was replaced last August and the transmission fluid was changed out about 6000 miles ago. Everything was found to be okay.

See review below

I dropped my car off on March 31 and it was supposed to be ready on the 4th. I was called and told it would no be ready until the 7th or 8th. It was finally ready on the 9th. The body word was good but when I got home my daughter noticed the front left side of my windshield had a good sized crack across it . I know nothing happened on my way home but was told it was no fault of the dealer. Not too happy about this. I know my insurance will cover it but that is not the point.

No place better to get your next Chevy

I bought a car at Watson three years ago and I thought the sales people were great. I've had my car serviced there ever since and have found the people in the service department just as amazing. So when I was in the market last month for another car I had only one place in mind...Watson.

Great service in a timely manner, clean rooms.

Peter as always was very courteous and helpful. All work was done in a professional and timely manner.My car looks good after the wash job and runs good after the oil change, tire rotation, etc.

Great Service and a vary friendly service staff

They got us in and out fast and without an appointment. They did a great job. That is one of the many reasons that we purchased our truck from Watson and drive 20 plus miles from our home to have it serviced by them.

excellent service/ fantastic price on new truck

everyone was very friendly, not pushy, make you feel special. when I was ready to buy they even asked if I was ever in the service so I could get an additional savings

Great Sales Person & Internet Sales Director

I started working with Mario Tequida in used cars and he was fine to work with. His used car manager made me a ridiculous offer for my trade in. ($3,000) but when I was ready to leave the offer changed to ($7,000) which was more inline with Kelly Blue Book. I said I would prefer working with Mario and Omar Robles the Internet Director. Working with them went well. Settling on a price I moved to Finance department where the paperwork went prity well. I made a request that I would like the title to read (Me or My wife on DMV title) it did not seem to be a problem and all I needed to do was to bring my wife in, and have her sign the Title document when it was convenient. I called and made an appointment for 12:10 the next day. We arrived on time and was told the Finance Manager I was working with was not there and another Finance Manager named Anttonio Federico could take care of everything. Immediately this is where my frustration began. He could not find any paper work for my vehicle I had purchased. We sat outside his office for at least one hour. He never talked to us one time, but I could hear his conversation. He sent Mario out to do paper work which he needed in addition to what the first Finance Manager indicated was complete. We could hear Mr Federico order lunch to be brought in for all the office staff. He seemed to be able to do that quite well. After waiting an hour for our appointment the original Finance Manager shows up. We began re doing more paper work. Reprinting documents with misspelled names and so on. It seemed that the Finance Department was not familiar with the paperwork and documentation needed to sell a new vehicle. Start to finish this process took approximately two hours. Can't say I was impressed.

Watson Chevrolet

I am a return customer. I prefer Watson Chevrolet because I have found they to be direct and honest, without tricks or deception that are commonly employed by many car dealerslhips.l

Great employees and service!

As always, I was immediately taken care of and off to the lounge for coffee and danish. I had taken some busy work with me, and before I knew it my vehicle was ready. GREAT SURPRISE that my vehicle was washed. Thanks so much - I would go ANY WHERE , but Watson. You guys are the greatest!

Great dealership!

My salesman, Ala Matari was just outstanding! Polite, knowledgeable, and understanding of my needs. He explained all features in the vehicle I wanted. He is an asset to your dealership and I will recommend him to my friends. Was greeted by every employee making me feel important.

Took my car in for an oil change and nitro.

I took in my 2010 Camaro and was greeted with open arms and hugs from all. I so enjoy going to this dealership cause they always treat me with the utmost courtesy and friendliness. Their waiting room is always filled with a variety of fruit, freshly baked cookies and coffee and water. My car is handled with "kid gloves" and it is a pleasure to go to Watson Chevrolet to have my car oiled, nitro in my tires, etc. This dealership definitely know how to treat their customers.

Good Service, Clean waiting room.

I dropped off my car and within 2 hours was told a part was needed to be ordered. I was told that my vehicle would be ready the next morning and it was.

extraordinary customer service

This experience has made me a firm believer that Beau Watson and his team truly stand behind their company as well as the Gm products they deliver. He and his staff went out of thier way to get me out of a very unpleasant situation and I srongly recommend to any one looking for a humane car dealer to deal with Watson. Their service department has also been taking professional care of mine and my wife's vehicles for years. Thanks again to all those involved in getting me in my new Sonic. Very Respectfully, Gene Berard

Great buying experience

We really enjoyed our salesman..... Brian Majuta! He was a pleasure to work with!

the best and you can be proud ov

the respect that i received by all at all levels were that i would never had found or received at the many other centers i have visited in my 84 years --THANK YOU ALL

Great dealership, usual "fix what's obvious first"

We brought the car in for "airbag light". Vehicle supposed to be fixed. Returned 2 weeks later with same complaint. This time, part was not in stock and they had to order part. Service Writer arranged for a vehicle for us and we had to return the following day. Jesse Nau did everything he could to keep us happy. If the mechanic tells him it's fixed, he has to ASSUME vehicle is fixed. We picked up the vehicle on Friday and on Sunday there was notice of a recall for the sme thing. At least we don't have to bring it in back again because it's already fixed. Jesse Nau bent over backward for us and we really appreciate his help and good business practices.

Timely, quality service

Vehicle was completed in a very timely manner at our request. We were leaving town and needed the work completed before we departed. The Watson Service Team came through for us! Thanks!

Excellent service and top notch facility

My sale person, Bryan Mazon works very efficiently and took the time to go through every detail of the car with me. I was also introduced to their service department and have a tour of their impressive facility so that I will know where to go and how to get my scheduled maintenance services.

Excellent work!

Watson's body shop took my crushed 2010 Camaro SS/RS and made it as good as new! I would recommend them to anyone. Excellent work!

Great customer service!

I am pleased with the customer service, but you really need to have an express oil change service! Although I was there for additional service items during this visit, I prefer to bring my Suburban to you for my oil changes. Waiting for over 2 hours to have an oil change, tire rotation and vehicle inspection is less than ideal.

Awesome Dealership, Facilities, Repairs, etc......

Just purchased our 11th Chevy from Watson Chevrolet!!! Great Salesmen, Finance Guys, & just great people all around. Recommend them to everyone & anyone who asks.

GREAT SERVICE

I think Jesse Nau in the Service Department is awesome! He always lets me know ahead of time what expenses I might need to pay and explains what services were done after the fact.

Great Service!

Went in a few weeks ago shopping for a new vehicle. We were looking for either an SUV or a truck. The salesman that assisted us was very helpful in answering our questions and helped us make an informed decision. Once we decided to buy, he made the process a real pleasure. We were able to do most of it online and for us that was extremely helpful because of our busy schedules. We have purchased several vehicles at this dealership and are happy to continue doing business here!

Watson: what excellence in service should be

My car had a dead battery in my garage. I called Peter Hindley in service, had the car started and Peter took card of the replacement battery right away. Watson defines excellence in service!

Friendly Atmosphere, Great Service

Sales Personnel are wonderful. Very attentive to my needs. Steven Gonzales did an amazing job and was very professional and helpful. Starting from the "Welcome to Watson Chevrolet" to the "Thank You and Congratulations on your New Car", Mr. Gonzales was very helpful. The service my daughter and I received was great. Steven was always very attentive to our needs and concerns. He was always alert to my concerns. One thing I must say is the Friendly atmosphere that I experience was over the top. All the employees very friendly as well. I have recommended the company and Steven Gonzales to my family and friends. Once again THANK YOU and Watson is the best. Glad I made the right choice.

excellent service

Excellent customer service!! Very happy to be a customer of Watson!! Julio kept me posted on the status of my vehicle. He was very professional.

Second time around

It took 2 attempts to fix my car (body work). My husband informed the mechanic what he wanted done as far as the repairs- with the cost not being an issue and the mechanic refused to do what my husband wanted. We wanted the damaged areas to be replaced because we knew buffing out the dents would remove the normal creases and shape of our camaro. We were told that it would take 2-3 days to fix our car yet, it took 10 very long days. When our car was delivered to my husbands work he noticed many flaws like the blinker light did not align with the fender, the fender and the hood were misaligned and the normal creases found in the fenders of camaros were buffed out. It took another 4 days before our car was fixed to our satisfaction- Being that our car was only 4 months old we expected that the work done on it would be comparable to a brand new, just driven off the lot condition which is the quality we were told we would see. It was very frustrating that we had to go through 2 weeks of being without our car because the mechanic decided he did not want to take the advise of my husband. Fortunately, the fender was replaced, and we are satisfied with the work. It just took a very long time to become satisfied. The above numbers/rating reflect both experiences with your company. Had the second experience been our first, I would have gladly rated excellent!!Sharon Stephens

EXCELLENT SERVICE

ROBERT DOES AN EXCELLENT JOB OF CUSTOMER SERVICE AS A SERVICE REPRESENTATIVE. HE IS AN EXCELLENT ASSET TO YOUR COMPANY

Great Customer Service

Took my tahoe in for an oil change and came home with a new rear bumper. Sounds funny but the technician backed it into a cement pole and dented the bumper. They took care of the problem and did a great job.

yes its always realy clean & neat have coffe,water

just keep doing a great job ! always happy w/my service ...always fast on anything that i've had done to my car always gotten my car on same day which is great ! :)

Jeff Warren

Had no appointment when I came in for lub and oil change and took me right in and no questions asked!

Excellent Experience. What a Great Place!!!!

It's always a pleasant experience, My fiance and I both had appointments at the same time and totally enjoyed your waiting area and all the amenities that went with it, such as, individualized service, great customer service, no long wait times etc. I would love to have a table & chairs that is in your waiting area with the chevy emblem cut out in the chairs! I love,love,love, having my car serviced there!

Watson Chev has become a pleasant visit.

Watson Chevrolet has gotten better over the years with customer service, to the point now that I will not seek service for my vehicles anywhere else.

Excellent service and customer waiting area

Efficient check in and out.Oil change, air filter and windshield wipers changed.Nice waiting area with complimentary coffee. sweet rolls, fruit and bottled water.

Very comfortable

My time there was capitol. I will tell anyone who wants to buy a car to visit Watson. Thanks !!

Best Service in Sales

Ala helped me to purchased a car. He was very nice, kind, and helpful. He really cares about his customers! I really satisfied.

Great service, Spotless facilities, most courteous

Jesse, Aaron and Pat in the service dept. are outstanding employees of the Watson team. I was well attended to as I waited for my truck to be serviced.Elmer Miller

Wonderful Experience visiting the Chevy Car Dealer

The experience is truly wonderful; their patience and ability to determine what is wrong and provide a sound and very simple explanation is truly remarkable. Thanks!

Great Service

Gilbert was an excellent salesman. He was persistent on the phone without being rude, and we feel he offered a fair deal on our lease. He did everything he could to make a smooth experience with our signing, and even followed up and communicated after the sale was finalized. I would highly recommend Watson Chevrolet, and, specifically, I would give Gilbert my highest recommendation.

Great service

Peter Hindley has been my rep for over a year and I really enjoy working with him. He has always been honest and fair!

great servise

It was great everybody keep you in form also the little lady name Pat, keep the coffee up and clean

Top-Notch Service!

Peter Hindley has been my Service Representative since we purchased our 2011 Chevy Traverse. My husband and I greatly appreciate his consistent friendy personality, his punctuality, and attention to detail. With each service visit, he has promptly addressed our car issues by clearly communicating with the service technicians during our service appointment. Thank you, Peter -- Our "hats off" to you for your professionalism!

Outstanding facilities and personnel

Everyone was polite and knowledgeable whom I had contact with. There was no pressure as to recommended maintenance to my car.

Very clean and professions service.

As with the many other vehicle purchases we have made at Watson, we were treated very professionally by Tom Thompson and all other personnel. We are very happy with all Watson personnel.

Great experience

I was allowed to look, ask questions, and was not pressured into my choice - something that I value highly. I had done research before coming to Watson, and was pleased to find that what I had been lead to believe by J.D Powers and Consumer Reports was what I found. Everyone was courteous, kind and helpful in the process.

Nice Service

Everyone was friendly and nice. Really appreciated the honesty in the quote for my car repair. The waiting area was nice so was having the free wi-fi especially if you are working while you wait. :)

watson chevrolet

I've bought a dozen vehicles from Watson in the last 12 years, and will continue to do so. They have a businesslike, no-nonsense approach and good deals.

oil change

3 hours for an oil change is a bit long. is there any way to shorten that? positive experience in every other way.

GREAT SERVICE

This was the first time i experience great customer service and was offered a loaner car NOW THATS GREAT CUSTOMER SERVICE THANK YOU !!!!!

Great slaes representative

Working with Tommy Thompson is a pleasure. He is polite, professional and addresses all questions and concerns. He always follows up with his customers. Best salesman bar none. Only one I want to work with

Repair work on my car.

I was very pleased with your service representatives. They were accommodating and thorough in getting my car repaired. Thank you.

great service

I would like to say that Robert takes care of my service that's needed, and he keeps me informed on when services are going to be coming up so that he makes sure my vehicle is always kept up...I would get the 2 services he said I need but I will have to wait until I can afford it...thank you Steven M. Tolagian

GREAT SERVICE!! - SUPER SERVICE ADVISOR!!!!

Well - I spent over $1100.00! It was worth every penny!!!My service advisor, Mike Droubie, provided me with honest information about the service I needed to keep my Buick Lucerne in top condition. At our age, we need our car to be reliable. Mike's excellent advice and experience makes that goal a reality! THANK YOU MIKE DROUBIE!!!

An Excellent and Enjoyable buying experience

It was a easy and no pressure experience dealing with the staff at Watson Chevrolet. David Becker did an outstanding job showing us our options in both SUV's and other vehicles. David Becker and the Watson dealership were the reason why we purchased an Impala rather than buying a Buick that we had been considering. Being introduced to Robert in the maintenance department and the no pressure paper work with Fernando in finance helped make this purchase a very positive experience.

Equinox maintenance

My advisor, Brandon Del Castil was very efficient and friendly. The work was completed rapidly and I am very happy with the outcome.

Great sales approach and super service!

I did NOT get a lot of obnoxious and insulting hard sell tactics - the salesman, David Becker was very respectful and helpful. 3 years ago I got the hard sell routine and swore I'd never be back but I'm glad I came back now. I also sent a friend to him and although she didn't buy a car, she was very happy with David. She said he was the best of 3 dealerships she went to and he seemed really interested in what SHE wanted - the others being Honda and Hundai - they were obnoxious. When will sales departments learn - at least that women - hate those tactics and get turned off by them? Perhaps Chevy is learning that. Also, Jesse Nau in the service Dept has always been excellent and extremely helpful. I LOVE the service department!

Great service

A very pleasant experience. I was warmly greeted and directed to the very nice waiting room. All questions I had were answered and taken care of.

Scheduled Maintenance

Problem with windshield washer blade making too much noise against the window operating dry. Was told that was the way it is. Replacing the blade would not correct. My Nissan doesn't have that problem so probably would not buy a Chevy again.

Collision Repair Service Center

Ed Gafney collision center manager was extremely helpful. Excellent personal service with top notch repair of my 2013 Corvette's front spoiler.

Brought my car in for service. When they delivered it...

Brought my car in for service. When they delivered it back I noticed a small dent at the bottom of the door frame. Both the service rep and service manager looked at it. They noted that it wasnt on their walk around sheet they do at the beginning and said they would take care of it.The service manager said he'd arrange it with the body shop and contact me to set it up. They never contacted me. I emailed both the service rep and service manager as well as left them each a voice message..They again never replied. Very poor poor service.

Very Satisfied

Good experience. Came in for oil change. Luis Rivera checked the records, it was also time for an tire-rotation, as well. On top of that, he recommended new wiper blades, which I approved, and he had the service department perform a recall repair, involving some new software in the vehicle's computer. Completely satisfied! Thanks!

Great employee

Mike Droubie is a great asset to your company. He is very knowledgable and helpful. I always have a good experience when Mike takes care of our vehicle. I know we are in good hands with Mike.

Awsome!

Robert Ruiz as well as everyone that helps me at WATSON Chevrolet are always very attentive and very courteous when I need my car serviced. I am proud to call WATSON My dealership.

the inside and outside was clean

it was the best expirence I have had buying a new car. branden our salesman was very quick to answer our questions and helped us compare the autos we were interested in. and with his help we were ab le to make a educated decision.

Like Clockwork, Done Right and On Time

Brought my 2014 Silverado in for two recalls, oil change and tire rotation and a concern I had with the muffler. Vehicle was taken in on time. Advisor was Peter. He was knowledgeable, said work would take two hours. Two hours later, all work done, no damage to vehicle, everything good. I can't ask for more. Waiting area is very nice and comfortable. All in all, a pleasant and completely different experience from other dealerships I've been to.

Always treated with respect !

I would have given Watson the Excellent and Extremely likely rating , however my time there was extended by a Tech Safety Meeting , that I wasn't aware of ! That meeting added about 1/2 hour to my service visit .

Great customer service, nice people, easy

Very good service. Quick, fair, and nice people. Loved how ED allowed a ride to my place close by when my vehicle was in the shop. That was great. He also got me a schedule at the best time and I had only 2 days for repairs.

A Good Experience Under Challenging Circumstances

JL was persistent and flexible to get a deal done that accommodated shopping with a 3 year old and provided a good value to me. I'm very satisfied with my purchase.

Pleased overall

My only complaint is that a "code --" message keeps popping up on my dashboard saying that I need to get an oil change because no one ever reset it when I took it in. Other than that I am very pleased with the dealership.

service

Even though it was during the holidays, I was able to make an appointment, get the car fixed and back out again during a fairly reasonable amount of time. My contact was Mr. Nau

Service Survey

Everyone was very nice, the waiting are clean and hospitable. Wait time very long and due to weather no car wash, however a raincheck or just a vaccum would have been nice.

Good People

We would like to thank Humberto, Mark?, Lenny, and Jason. Everyone was very kind and genuinely interested in us and the circumstances that brought us to the dealership looking for a new car. Our experience with Watson's staff was positive, friendly and helpful. Everyone that we spoke with was interested in helping us find the right new vehicle for ourselves and our extended family's specific needs and desires. We love our new car and look forward to having it upgraded and serviced at Watson in the future. Thank You!

Wonderful service department

As a very long-time Watson customer (I have bought several Chevy automobiles there), I find the quality of their service department to be excellent --- top notch --- both from the advisors and the skill of the mechanics. When I bring my vehicle in for service at Watson, I feel confident that I will be well taken care of!The waiting area for the service department is wonderful! The big screen TV, newspapers, and free WI-FI are great. The seating is comfortable and the workstations for laptops are terrific. It all makes waiting for repair work a pleasant experience.

Oil change with GM inspection - Was it inspected?

Came in for the oil change special with tire rotation and GM inspection. All seems to be done well. Engine still makes knocking sound at idle. Thought they would find that. After a couple of days, thought getting new oil would quiet it down again as it has before. Oh, well. All that was recommended was a brake flush and alignment, nothing engine wise. Curious about less than 24 hours after the service the engine oil life was at 98%? If a percent was used every day we run the car... then I should be back in about 100 days for another oil change. My sticker shows to come back in July. Why the discrepancy? The mini car wash a bonus. Thank you.

Good Purchasing Experience

Tom Thompson was one of the best salesman I have ever worked with. There was absolutely no pressure and he worked very hard to meet my needs. I have already referred a couple of co-workers who are in the market for a new vehicle.

Great Service Manager "PETER"

The only thing that I don't understand is the following. I was the very first person in line at 7:00 AM on December 17th. I came in for an oil change and tire rotation. It took TWO HOURS to complete this work. I have a vehicle in Minnesota and when I take it to Cokato Motors "Chevrolet Dealer" that same work takes 30 to 40 minutes. I have been going to that dealer since 1986.

Friendly staff at the Service Department

My last visit seemed to take longer than it should but my service advisor Luis Rivera was very professional and curtious. He kept me informed as to the status of my vehicle. This helped in making the long wait easier.

slow service

All went very well except for the slow service. I arrived at 9:45 for a scheduled oil change and my vehicle was ready at 1:15 pm. That was a bit long to say the least. I noticed that after the oil change and tire rotation my vehicle was lowered from the lift and then sat without moving for 45 minutes (this I observed from the customer lounge). During this 45 minute rest there was no one around it so it was evident that someone must have forgot it was there.

Quality customer service and car maintenance

I needed an oil change and the nitrogen in my tires checked. Everyone at the service bay was friendly and my consultant, Robert, was very nice and helpful. I especially enjoyed my stay in the waiting area, because it was stocked with cookies and coffee.

Exceptional service, knowledgeable employees

From the moment David Becker approached me on the sales lot to the end where he handed me the keys, he was exceptional. David was very friendly and knowledgable and made the entire experience a real pleasure for me. I never once felt cornered or pressured into making a decision. While making a decision on a car can be a stressful one, I never felt that way at Watson Chevrolet. Thanks very much David, for everything.

Hassle free purchase experience

Very good experience with all of the staff I interacted with. The experience was hassle free and the staff was knowledgeable and had excellent customer service skills.

Excellent experience

After waiting 3 hours at O"Reilly Chevrolet to just test drive. Two different salesmen kept leaving to sell someone they thought was more viable. I went to Rick Collier at Watson and had a totally professional experience. Rick, Jason, Lonnie and the whole team at Watson I would recommend to anyone.

Watson Chevrolet is an amazing dealership!

Watson Chevrolet is not only highly professional, but also equally considerate of their surrounding community. Our non-profit approached every major dealership within our community, but none showed as much kindness, consideration, and professionalism as Watson Chevrolet. This dealership should be very proud as they have created an incredible team of intelligent, honest, and caring individuals. We were able to purchase our center's new truck with ease and assurance, thanks to our amazing Sales Representative Luis Perez! Mr. Perez was very knowledgeable and made us entirely comfortable through the purchasing process. He no doubt went above and beyond to provide us excellent service. Our non-profit also very much appreciates Mr. Watson introducing himself to us, and extending his assistance with our vehicle needs! I highly recommend and encourage everyone in need of a vehicle to stop at Watson Chevrolet! Great people-great business! We for sure will continue to do business with Watson Chevrolet! Thanks Watson Team!!!!

Watson Chevrolet & the Watson Chevrolet team are...