Wasatch Front Kia

Made buying a new car super easy!!!

My daughter and I went in the other day to purchase her first vehicle. Shaydin helped us and man he made everything go smoothly. He was personable, courteous, honest and knowledgeable. Because of my experience I now recommend Shaydin and Wasatch Kia to anyone and everyone.

Amazing

Love his place there always friendly and have good deals your go to man is Javier Escobar he's amazing would definitely recommend it to ppl

Horrendous customer service

Please take the advice of most of the reviews and avoid this dealership at all costs. I recently purchased a new Optima from them and had the worst car buying experience of my life. Half of the words that came out of every employees mouth were outright lies. From the specific lies about features of the car to charging us $400 for their pointless rear brake upgrade they put on all cars to charging us just to get a key for the car. I will never buy from this dealership again. If you need a Kia then head further south, you absolutely will not regret it.

Very Happy

I had a total loss on my previous car and the settlement came faster than I anticipated meaning i had to turn in my rental car the next day. (SURPRISE) I have had a few friends recommend Kia as well as the Cutrubus automotive group. So after work I drove a few other cars before heading to Kia I wanted to be sure it was what I wanted. I arrived and kevin introduced himself to me. I explained my situation with credit (I had just bought a house and used my credit cards to buy furnishings so I was a lot lower score than I typically am) He pulled in the sales manager who promptly went over my needs in a vehicle had Kevin pull up a few options based on our financial discussions. He explained to me that my score had me posting 11% for a loan but he found a way for me to lease a brand new 2015 for half that rate. I drove a used Sportage then I drove the new one. I am glad made the choice to come to Wasatch front I was transparent and the completely reciprocated. Last but not least I walked into finance waiting to get the gates flooding open different numbers than we discussed or hard sells on extra crap I couldn't afford. To my surprise I sat down and explained that they had secured the numbers we agreed on on the sales floor. He then had me sign required documents which he helped explain in detail what I was signing before I signed. Finance was a breeze I was in and out in under 15 minutes (in the past I think i averaged 50 minutes? )

Very Surprised

I had a total loss on my previous car and the settlement came faster than I anticipated meaning i had to turn in my rental car the next day. (SURPRISE) I have had a few friends recommend Kia as well as the Cutrubus automotive group. So after work I drove a few other cars before heading to Kia I wanted to be sure it was what I wanted. I arrived and kevin introduced himself to me. I explained my situation with credit (I had just bought a house and used my credit cards to buy furnishings so I was a lot lower score than I typically am) He pulled in the sales manager who promptly went over my needs in a vehicle had Kevin pull up a few options based on our financial discussions. He explained to me that my score had me posting 11% for a loan but he found a way for me to lease a brand new 2015 for half that rate. I drove a used Sportage then I drove the new one. I am glad made the choice to come to Wasatch front I was transparent and the completely reciprocated. Last but not least I walked into finance waiting to get the gates flooding open different numbers than we discussed or hard sells on extra crap I couldn't afford. To my surprise I sat down and explained that they had secured the numbers we agreed on on the sales floor. He then had me sign required documents which he helped explain in detail what I was signing before I signed. Finance was a breeze I was in and out in under 15 minutes (in the past I think i averaged 50 minutes? )

Worst Experience Ever

This was absolutely the worst car buying experience of my life! If I could give zero stars, I would. My transaction was full of misrepresentation and unethical business practices on the part of the dealer. This review is long I have a long list of issues with Wasatch Front Kia and if you are considering purchasing from them, read the whole review. I bought a used vehicle in December 2015 from Wasatch Front Kia.First, there was a smoke smell in the car when we test drove it. I told the salesman that if we were going to buy the car, they would have to treat the smell. He agreed that would be part of buying the car we even both signed a conditions paper for this, although they never gave me a copy. The smoke smell was supposed to be resolved before we picked up the vehicle. It was not, but they promised theyd take care of it that week. It took me over 10 phone calls and nearly 4 weeks to resolve. Second, the face of the contract doesnt add up. Line 1 is purchase price of the car. Line 2 is for their pulse system (see #4 below for more on that). Line 4 had Autoqual but no amount. Line 6 said add Lines 1-5. Line 6 does not equal the sum of lines 1-5. In fact it is $448 higher than the amounts stated on the face. The first time I asked the finance manager on the phone, he told me that the charges were a bunch of miscellaneous AutoQual related charges, but would not elaborate on what those were. Later, on a different phone call, he told me it was a 2 year AutoQual interior warranty. I have asked for a WRITTEN detail/explanation of the $448 charges on multiple occasions and none has been provided. I have made my request both verbally and in writing. Each time I talk to someone about it, I get a different story. I never agreed to a 2 year autoqual warranty. I don't want it. I was not told about it. I was not given an option to decline it. The amount was not disclosed in writing on the contract, yet I was charged for it = Misrepresentation, hidden fees, and unethical business practices. I requested a refund for the $448 funny that this request is what they choose to respond to in writing we cannot refund the charge. No other explanation, still no written description of what the charge is for, still no real reason why it isnt shown on the face of the contract, just no.Third, when I sat down to work out the details of purchasing the vehicle, the sales guy wrote $14k on a paper, crossed it out and wrote $13k and told me that hed taken $1000 off the price. The vehicle was listed online on KSLs website at the time for $13k = Misrepresentation and unethical sales tactics.Fourth, the sales people told me that all their cars come with the pulse system on the center rear brake light. They said I simply needed to sign a paper. They did not disclose the price tag of $399 nor did they disclose that this was an optional item. When I saw the charge on the contract they told me Id already signed and agreed to that. = Misrepresentation/unethical sales tacticsFifth, the face of the contract quotes Utah state law:If seller is not able to arrange financing within the terms disclosed, then seller must, within seven calendar days of the date of sale, mail notice to the purchaser that he/she has not been able to arrange financing. Purchaser then has 14 days from the date of sale to elect, if purchaser chooses, to rescind the contract of sale, pursuant to section 41-3-401.The contract of sale was dated 12/11/15. Why then, did I receive a letter dated 12/31/15 stating we are sorry to advise you that we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested.? The letter arrived in my mail on January 8, 2016. When I talked to the finance manager he stated that the letter was simply system generated and that I had nothing to worry about. I wonder if the rejected credit application goes out to all their customers or if something was up with my loan. Either way, it doesnt appear that either their system isnt set up to follow the law (letter dated 20 days after contract vs. 7 days per the law) or their system is garbage that sends out unnerving letters to customers that state their credit application has been denied. Also, nowhere in the letter did they explain that I could elect to rescind the contract of sale due to the rejected financing at that point I would have taken the car back and put it on them, but the overall 21 day period per the law was over. A letter from the credit union with my approved financing arrived January 12, 2016 a full month after the date of purchase.Sixth, last week I had to put new rotors on the front of the vehicle because the brake system was grinding them to pieces - the same braking system Wasatch Front Kia represented had just been checked over and mostly replaced by their shop when I purchased the vehicle. The shop I did take my vehicle to (who I know and trust) indicated and showed me that a very cheap plate had been installed and had failed and there was severe rotor damage. Most people don't expect there to be significant problems like this within 3 months of purchasing a vehicle from a dealer, especially in an area they represented had just been worked on.I will never do business with any Cutrubus owned company again and I intend to share my bad experience with others in every way I possibly can. MVED complaint for misrepresentation and BBB complaint for unethical business practices/hidden fees goes out next week.

Better deal than expected!

I knew exactly what I wanted and Spencer Juarez helped me find the exact car to meet my request! Financing was easier than I thought and the interest rate they gave me was so much better than I had anticipated! I love this new car and IF I was going to get another car I'd go back here in a heartbeat, however have what I want now! Thanks for excellent service!

Worst Customer Service ever!

Long story short, my 2014 had a manufacturer defect, which my car IS still under warranty. I took it here to get it fixed, they told me it'd be 5 days, this being the only way to get around i asked about a rental/loaner, since it was under warranty and all, well apparently they don't pay for them? Which made no sense to me, so I made few phone calls and was referred to Young Kia whom had a rental waiting for me that night even though they didn't get my car until the following day cause Wasatch Front Kia wouldn't put my car back together that night. But the way Mark IN service talked down to me and made me feel like the problem was my fault was horrible customer service. I will never go there again and I will pass my experience on to everyone I know.

In 2 years of going here, I've never been impressed

In the two and a half years since I've bought my car here I have never been happy with the service. They never informed me of when I needed to do the big maintenance checks for the fuel injectors or anything else. Every time I've called to schedule an appointment they are "completely booked for the next week so can we put you in two weeks from now". When they took the badges off my car to put on the others I purchased from them they completely chipped the paint on my car and never said anything about chipping it, I'm sure because they hoped I wouldn't notice... When I noticed this happened right after they put them on they said "we order you a paint pen and you'll get it in 7 days so you can fix it" they never offered to fix it, I had to fix it myself. They're customer service sucks and I will never go here again, far less recommend people to go here, I will tell them to avoid them completely and go somewhere else because they're service is far from acceptable. After going here for two years thinking "it will be different this time", it never has been so I'm done giving them my business

Pretty Good

Went down there from Cache Valley to just look. My sister has a KIA Sorento that I have rode in several times and I love her car. Bought a KIA Sorento 2016. Was wanting to trade my 2007 Ford Escape but they were only going to give me 2700 for it. Sold my car myself in 3 days for $5000. Overall experience was good.

Salesman was really cool, customer service sucks.

Bought a Kia Optima from them and the spare key is not programmed to my car.I went in today thinking that, since this was in no way my fault, I would get the key programmed at no charge.She told me that I had to pay $50 because it was my fault I didn't notice it sooner.

Unprofessional

This review will not even give justice to how terrible an experience I had. I guess the ultimate is that I bought a Subaru down the street for the same price. A better car, a better experience, and will never purchase a Kia again. Thanks for at least leading me in a different direction.

Rated F for customer service

On 11/22/2014 I took one of my Kia's for routine maintenance (oil change/tire rotation). Even though the 2006 sportage is out of its 5 yr warranty period, I still take this vehicle for its service to this dealer. After checking the vehicle in, my wife and I went into the waiting room. We were the only customers there and the TV was on. I changed the channel to watch FOX news. Approximately 15 minutes later a woman came in and sat fiddling with her iphone. Shortly thereafter, A saleman approached and asked if I was watching FOX news. I replied "Yes I was, whats wrong with watching FOX news." He replied, "It is the policy of this dealership that this channel will not be watched." I again asked "whats wrong with watching FOX news channel." He replied, " all they do is report bad news." I told him all news channels report mostly bad news. Meanwhile he picked up the remote control, channel surfed until he found ESPN, stating this TV was on the football channel, enjoy the football game, and he walked away. Meanwhile while the college game was on. my wife continued to read magazines, the woman with her iphone continued to fiddle with her phone and I sat there completing what just occurred. I guess I wronging assumed that the TV in the wating area was for the customers satisfaction/viewing on the channel he/she wanted to watch while waiting for their vehicle . Shortly thereafter, my vehicle was finished and I was getting ready to leave. I went back to the salesman and told him I had a suggestion. I told him "If it is your policy and/or this dealerships policy that certain channels are not to be watched by the cutomers of this dealership, that you should pick up the remote and use the lockout feature and block all the channels you do not want the customers to watch". I went and paid my bill for the services completed and it was then that I learned that the salesman was actually the manager. I told the service manager I was a very unhappy customer, being dictated to what I could/could not watch on TV while waiting for my vehicle. I also told the service manager, today is the last time I will ever use this dealership to service either of my two kias or will ever purchase a vehicle from this dealership again. It may be petty, but customer service is a big part of providing service and dictating what a customer can watch on a TV thats supposedly for customer use does not fit in with excellant customer service.

What a waste of time.

We were selling our car on a local site. I received a phone call from them wanting to buy the car. They knew the details and I told the gentleman on the phone we wouldn't be budging on price because that is the amount we owed on it. He said not a problem and told me to bring it in. My husband got there and they low baled him by $3k. Really?! You knew the price we wanted before we even got there. The car is in excellent condition. You have just lost any future business of ours and anyone else I talk to.

What a joke

My wife and I went in the beginning of August looking at new Kia Optimas with no intention to purchase a car as we were comparing vehicles at the time. The salesman who came to help us was knowledgeable about the vehicles and let us take a 2014 Optima SXL for a test drive. Although it wasn't the color we wanted he stated, "I need to make room for the 2015's. Give me 10 minutes of your time and I'll make you a deal you can't refuse" so we figured we'd give it a shot. I told him that I wasn't here to waste my time and if the "deal" wasn't worth it, we'd walk out. 10 minutes later he came back with a number. The cost of the car was only $1800 less than the sticker price. Mind you, I already qualified for $1500 in factory discounts. This figure was a joke, especially after doing my research and knowing what the MSRP was as well as the invoice price. When we got up to leave he tried to have us sit back down for so he could "see what else he could do". As we were walking out, the salesman was yelling at us in front of all of the other customers and sales staff for us to give him our price. No thanks. If that's the way you're going to lure in business and troll people for sales, I'll take my business elsewhere. So we did. We went to Young Kia in Kaysville. No jokes, no gimmicks, straight forward price (on our terms), and we got a 2015 Optima SXL in the color we wanted for less than our "price we couldn't refuse" at Wasatch Kia for a 2014. I'll never visit any Cutrubus dealerships again as we had a similar experience at Cutrubus Cadillac a few years earlier.

Great Service!

Marlos helped us so much in finding the right car! I would recommend him to anyone. The service from everyone was excellent and everyone was so friendly and willing to help. The process went really smooth as well which was really nice for us first time buyers. Thank you so much to every one at Wastach Front Kia. I love my new car!

Satisfied with buying experience

Marlos Harvey was very professional with my buying experience. He was not pushy and that was the reason I bought from this dealership. I would recommend this dealership because of my buying experience. I do not like pushy salesmen.

Ask for Jared

Honest and easy to work with. Jared was so great to work with when I bought my car. He kept me on budget, and made the process as painless as possible. He knew his stuff about the Kia Soul. I got me a great new car, from a great sales associate. Thanks for the help!!

great service

I went into the dealership today and was helped by derick wagstaff and he was great about helping me find a the car I want...

Great Service

I came to Kia January 27th an was assisted by Derick Wagstaff. I came in looking to trade in my current vehicle for a Kia Optima. I was pleased with Derick's service. All my questions an concerns were answered an I will be back to purchase the kia optima from him.

5 Stars

I was happy with the deal that I got. The employee that worked with us was patient and didn't push us and pressure us into buying a car which I enjoyed. He gave us the best deal possible and then let us make the decision of whether we wanted to buy the car or not. I didn't feel forced into buying something I didn't want. I love my car and am happy with the decision made.

Greatest sale person ever!

My saleman Marlos Harvey was outsanding, I recommend him to all my friends in state and out of states that are looking for a car. He wasn't pushy and was really quick to greet me at the door and stay with me at the beginning and after the sale and beyond. So if you are looking for a car new or used come to this dealership and ask for Marlos.

Amazing Dealership

Came in for service on my Kia Sorento and left with a new Kia Optima! I've bought multiple cars from them and will continue to because of the great customer service. Definitely recommend them to everyone who is looking for a car.

Treated with Respect

First dealership that ever really listened to my wants and needs. They helped me stay within my budget, worked with me on my trade-in, and the stock they had to chose from is impressive! Jared at Wasatch Front Kia made the experience quick, painless, and kept me under my budget - and I drove away with a Kia Optima, now if I can just talk the Kia staff into paying for any future speeding tickets! I now know where all my future car buying will take place. THANKS JARED! Your the best!

Great Service, Great Saleman

Great Experience, our sales rep Marlos was very kind and knowledgeable and never pushy. The negotiating team was also very nice and our financial rep did a great job. We will recommend Wasatch Front KIA KIA KIA on all levels

Kia is the best!

Absolutely love my new car! I bought a brand new 2014 Kia Soul and they threw in a real life hamster. (not really. It'd be awesome if they did though). But I couldn't have asked for a better car. I love the lights on the speakers and the sound system is the best! Thank you Wasatch Front Kia!!

Best Quality & Service

The Vehicles were top notch and the Service was Excellent! They were very dedicated to me. Definitely ask for Marlos Harvey when you come in. He had made time to see me on his off-hours to check out vehicles for my friend; and he's honest in working out great deals. Would highly recommend him and this place. Kudos to you my friend...:).

Had great service

We had a great experience while buying our Kia. Sales man was very friendly and made the buying process so easy. Marlos was our salesman, he showed us all the cars we wanted to see and wasn't pushy like typical car salesman. Overall a great experience and would recommend him and Kia to my friends

Great Experience

Worked well with what I had. Got me into a really stable nice new car.

Danny was very friendly and helpful without being pushy. ...

Danny was very friendly and helpful without being pushy. On our first visit we told Danny that we were still considering some other cars at other dealerships. He didn't put pressure on us to buy. He was very knowledgable about the vehicle and, with his expertise, he let the product sell itself. When we had made the decision to buy, he was very helpful in getting us through the buying process.

Everyone I encountered were Very friendly, knowledgable...

Everyone I encountered were Very friendly, knowledgable and honest. Brandon was patient and explained everything to me to help me make the best decision for my personal situation. I really appreciated all I worked with and couldn't be happier with my Optima. Highly recommended dealership.

I was happy with the deal that I got. The employee that...

I was happy with the deal that I got. The employee that worked with us was patient and didn't push us and pressure us into buying a car which I enjoyed. He gave us the best deal possible and then let us make the decision of whether we wanted to buy the car or not. I didn't feel forced into buying something I didn't want. I love my car and am happy with the decision made.

They were super nice and helpful. Not pushy at all and...

They were super nice and helpful. Not pushy at all and found me a car that I love. I would recommend all my friends and family to spencer and Brandon. Best customer service around

Had a great experience, very pleasant to deal with and...

Had a great experience, very pleasant to deal with and within a timely manner. Thank You KIA KIA KIA!! I recommend you look here before any where else. The KIA team was great to work with, I love my new car.

I had a great experience. The service was in a timely...

I had a great experience. The service was in a timely manner. Very professional and knowledgeable sale rep. Spencer was the tops. Knew everything about the car and listened to what I actually wanted and needed. Rare that a sale person actually listens to a customer.Shelly Dent

They took really good care of me, and were prompt in...

They took really good care of me, and were prompt in taken care of everything, called me right away when they needed too, I would recommend them to a lot of people!

The customer service was excellent, very friendly and got...

The customer service was excellent, very friendly and got right to the point. Very knowledgeable when I had questions. Sales person was not pushy in any way, made sure I felt comfortable and asked a lot of questions to what I wanted.

I went only curious about what they had to offer and they...

I went only curious about what they had to offer and they were very friendly and helpful, I never felt pressure like you normally expect to when you go to a dealership. Not only did I find a new car at a great deal, but it got exactly what I wanted, I didn't have to settle. I have been back for maintenance and the customer service is amazing and they are happy to help in any way.

Very informative and helpful sales staff. Easy to work...

Very informative and helpful sales staff. Easy to work with and understand the vehicle and process in buying our car.I have recommended this dealership to all of my acquaintances.

I was very impressed with how knowledgeable and friendly...

I was very impressed with how knowledgeable and friendly Danny was! I will be referring Danny and Wasatch Front Kia to my family and friends.

First time buyer

I went here with my co-signer today for a used 2013 soul. We submitted our credit application a few days ago and were approved before coming in to test drive. Our rate was good enough to consider some new vehicles so I took the opportunity to check out some fully loaded brand new soul exclaims. I decided I wanted new and after about an hour of negotiation we go to a comfortable number. We finished ALL our paperwork in shop, exchanged some stories and laughs, and I honestly felt like this dealership will not jerk me around like the last. I am more than satisfied with my car and with Jared, Danny, and the new finance guy (forgot name sorry man!) and they way they treated me, even though this is my first car or anything in my name. We highly suggest doing the credit app early and going to see these guys. Amazing service, not pushy, and great communication all around.

Sales department Sinks!

sales department managers forget to enter lines on the computer after you start signing your agreed price and monthly payments. so than they of course go up to payments you had said you did not want in the first place. I love the kia i bought but do not feel i got the best deal. it felt more like a sales mans gimick. also when i asked for a second key they could not find one but the sales guy that sold me the car put in the comment of "well i did put $15 in the tank for your test drive!" (the tank was on empty when i drove off the lot) So if you dont mind playing sales games, a empty tank on the car you just bought, and than the fix it ticket you got cause they also forgot to fix/and or tell you about the recalled brake lights on the car, than buy all means go to these con artists. How ever there service / repairs guy is honest and straight forward and i will still continue to take my kia to him (mick).

Would never buy a car from here again. No give on prices....

Would never buy a car from here again. No give on prices. Sales manager was a jerk and condescending. Finance department was a joke. It was a holiday and they couldn't talk to a bank. Fine... I was told they would talk to someone the next day because they were just going off of book rates, and since they are a dealership they should have some relationships with banks. They didn't do anything the next day and basically said too bad it's already done. Refinance it yourself later, even though all they had to do was pick up the phone. So they didn't keep their word. Gave us a bad deal on trade-in as well. So why did I end up buying from them? They had the make/model/color we wanted which was very rare at the time. We would have had to order it in from Korea and it would have taken months to arrive and we couldn't wait. I've bought several new cars (which usually isn't a delight) and this was by far the worst experience, so that is saying something. If you want to purchase a new Kia, GO ELSEWHERE!

Very up front with everything

My girlfriend bought a car there and they went way out of there way to get a great rate that was even lower then what we had origanly signed at. On top of the great rate i felt we got a great deal and the service was top notch. Definitely would recommend doing business with them.

Three weeks of stress...and it's not over yet!

This place has caused my husband and I nothing but stress for three weeks. We test-drove a few cars, and ended up attracted to the 2013 Kia Soul. We never thought we'd get a new car, but they told us they could get us a great deal. We went inside and went over the numbers with the salesperson and the manager, and they took our information and ran our credit. We were assured up and down that everything looked great and they could definitely get us approved for the monthly amount that we were comfortable with. They then gave us the keys, and let us take the car. Mind you, this was after spending over 5 hours in the dealership waiting for the one finance person they had on hand to get to us. Eventually, we had to leave, so they told us to come back the following Monday to get everything wrapped up (this still took over an hour). Two weeks later, they still hadn't gotten us approved anywhere. We spoke with the manager at the dealership and the banks they had contacted, getting completely different stories of why we weren't being approved. Now, 3 weeks after getting the car, they are asking us to either pay a MUCH larger monthly amount than they had originally quoted us. If we don't want to or can't do that, we will have to return the car. They are also threatening to charge us for the miles that we put on the car. My husband has bought 8 cars in the last 10 years or so, and he has NEVER had an experience like this before. Avoid these guys!

I purchased a 2012 Kia Soul, and so far, I've loved it....

I purchased a 2012 Kia Soul, and so far, I've loved it. The salesmen were great, the finance people were awesome, I was quite pleased with the service...until I took my car to the service department to fix some warrantied issues. Mick, the service adviser was very courteous and helpful, but Steve, the service manager, was absolutely terrible. When I approached him and asked him his name, he stuttered and stammered and avoided giving me his name for a solid five minutes. I informed him that I was unhappy with the service I had received, and he acted like it wasn't important. While I was trying to speak to him, if the phone would ring, he would ignore me and answer the phone. After TWO HOURS of me trying to communicate with the man, he promised a refund for the unsatisfactory service, and that he would reimburse the card I used shortly, and that I could be on my way...It's been two weeks and I still have not received my refund. I have never been so displeased with a business in my life.

They wanted to change our sales contract after fourteen...

They wanted to change our sales contract after fourteen days of ownership.We had to go back and get our old car back and the money we put down back.They then wanted money for the use of the vehicle even though it was their fault.They messed up the contract not us, as we both signed the contract that they said was final and approved.They are sneaky and only want your money. They told us they would pay off our old car within ten days and it has now been fourteen.

No negotiating of price. Misrepresntation of...

No negotiating of price. Misrepresntation of Nano-Technology. They tell it covers everything, it does not. Things that were promised during negotiation were not delivered. Be careful! Go to Idaho and get $2000 of purchase immediately.