Walser Chrysler Dodge Jeep Ram

Great Customer Service!

We worked with Ryan Smith to purchase our new cars this past weekend and we had such a good experience! He stayed with us the whole day (even driving to another Walser location to look at car #2 options) and guided us through the car buying process with ease and efficiency. Would recommend Walser and Ryan to anyone looking at buying a car. Thanks!

They made me a believer again

***3rd post*** Walser ended up stepping up to the plate and took care of me 100% after having a bad experience! They took my complaints very serious and had a regional manager AND the service manager, Dave, call me. This is the level of service I received the 1st time I went in. They took care of all the issues I had, and even had 2 guys come to my place to pick up my vehicle to finish the work that needed to be done. It showed me that they really do care about their customers and prove it with their actions. I am back on the Walser band wagon and plan to purchase my next vehicle there in addition to continuing to have my service done there. ( To follow is the issues from my last visit that were thoroughly taken care of, in addition to my first pleasant experience) I've had 2 experiences with Walser. The 1st one, 6 months ago was great. Today, was a horrible experience! I brought my Jeep in for what I found out later was 6 different software issues and the paint on my tow package showing a lot of rust after 1 year of use. The first service rep tried to intimidate me and was absolutly condescending , using phrases like... did you NOT hear what I just told you?? After he walked away and told the other service reps, " I can't deal with this guy" another one came over and was much better and at my request, told me a manager would talk with me about the other rep. Which never happened even after asking a 2nd time. He was either in a meeting or too busy. Because there were 6 different software issues, they said it would take until 3pm but would not give me a loaner even though my lifetime bumper to bumper warranty that I purchased covers loaners. They ended up giving me a shuttle ride to my place. At 2:30, they called and told me my Jeep won't be ready until tomorrow but they will send a shuttle to pick me up and bring me back to get my Jeep and then I can come back tomorrow and have them finish it. I live 20 minutes from them, 30 minutes in rush hour. The rep that called me acted like making that round trip 3 times was no big deal in the middle of my work day! Very cocky, nonchelant with a "just deal with it attitude". I will never go there again and if Jeep doesn't step up and fix the rust on their trailer hitch frame (which, the 1st rep told me they won't do anything about because the paint just rusted off and wasn't pitted), I'll never buy a Jeep again either. OH, The service rep told me I had a 50/50 chance of the software fixes working so my Jeep may continue shifting hard. TO FOLLOW IS THE 1ST VISIT REVIEW- How did the attitude and feel of the entire place change in 6 months?? It went from friendly to ugly....... Had a great experience in service. They kept me well informed, the place was very clean and well layed out to be able to relax and they made sure I was comfortable while I was waiting. The wait time was also reasonable. No complaints. It's a little ways from me but I'm going back with all service needs and, possibly, future buys.

Great dealership and sales person, Kevin Haram.

I purchased a 2015 manual Dodge Dart from Kevin Haram. I was thinking about a used car, but because of Kevin's great sales skills I ended up buying new. I love my car and all was a great experience. I would definitely shop there again and give rave reviews.

great experience!

Eric was awesome! I h ad a great experience! Could not be happier with my new vehicle.

bad experience turned great!

I have purchased 3 vans from them in the past and was looking to get a new van. However, when I walked int he door I started out with a horrible experience with the sales person that approached us. I was so turned off and felt like someone who fell through the cracks of their sales team. After 2 weeks of feeling this way, I felt that i needed to say something to them so they could make any necessary changes to prevent that in the future. Bob (the GM) was incredibly sympathetic and helpful. He helped me by setting me up with Katie (a different sales person) and encouraging me to give them one more try. What a great experience I had from then on out. I just bought my new van yesterday and couldn't be happier. Thank you, Bob! (and Katie)

Don't their service techs - or management

Took my Jeep in to add a trailer hitch in an effort to protect gas tank. Purchased OEM elsewhere as Walser wasn't able to get Mopar. Jeep Chrysler claims there are issues with gas tank puncture from after market non-OEM trailer hitch. Despite Mopar instructions in the box for a below bumper mount, they cut into the bumper. After pointing this out to the service manager, he agreed cutting the bumper was not necessary. Nothing has yet been done to correct the damage, which frankly is the least they should be doing. We've been dealing with this for weeks with no attempt at resolution.

Poor Consumer Service

My experience with Walser Chrysler Jeep Dodge was just sad. From the salesman, receptionist, and sadly to say even the General Manager. I waited for over a month to purchase a 08 Lexus that was in reconditioning and is still in recon. I was told over and over that the car was going to be ready and the car was still not ready. I spoke to the GM and he even told me that the car was going to be ready. I hate being lied to and treated unfairly. I would not recommend anyone to buy from WCJD in Hopkins, MN. Sincerely, Disappointed Consumer

GPS Radio taken

In October of 2013 I purchased a ram 1500 from this dealership. In December of that year I found out; due to the xm subscription being due that the radio in my RAM was not the radio /GPS unit that came with the truck. Someone had taken out the NAV GPS / Sat unit and exchanged it for a unit without the NAV/GPS. Different radio ID and for a Chrysler 300, not this Ram truck. Called the dealer and was told by the receptionist that that was my problem not the dealers. I wrote a letter to the manager explaining the details of this and was never responded to. The only reason I am writing this is that someone; either the dealer, or the prior owner stole the original unit and put in a lesser one in exchange thinking no one would ever be the wiser. Well, I'm a bit wiser now that the window sticker shows the NAV/ GPS radio and the fact that RAM sent me a letter regarding the NAV update disk for the truck, and the VIN # shows a NAV Radio. Thank you Walser for having the moral, and ethical behavior to take care of this in such a timely manor. (hopefullty you will get the sarcasm)

Great Service

Just purchased a 2011 chrysler from Walser. great custom service, nice car. reasonable price. love it. highly recommended.

Great people and great service

Always friendly service and even if the wait is beyond expected limit , they always offer a great deal!! Love Walser Dodge!!

Great service

The service provided at Walser Service was efficient and friendly. They got my car in on time and out when they promised it would be completed.

Purchasing a leased vehicle

Paul called us to tell us about the incentives being offered on our leased car. We chose to lease another vehicle. He spent a lot of time going over the various things on how to operate the car. He worked to find the best deal - best car for lowest price. We are extremely pleased and will certainly return to Walser and particularly to Paul.

Very good service department

Service advisor was polite and knowledgeable. Had an opportunity to speak with the service technician about what my vehicle needed. Both the service advisor and the service technician were attentive and responsive to my questions.

GREAT SERVICE, DONE AS PROMISED, EXCELLENT ADVISOR

service advisor: Jim Sochko is fantastic and has always put the customer first with his full knowledge of vehicles and making sure Walser is in a position to deliver what is promised!

Exceptional Service

Your service techs are outstanding! Understanding the needs of the customer and providing appropriate progress updates are very welcome and normal at this dealership's service department. It lessens the hassle of necessary automotive maintenance.

misleading ad

I found an ad for a vehicle on cars.com listed by this dealer when I contacted them about the vehicle I was told it was being "processed" "walserized" they told me and that as soon as it was available they would let me know. then after the holiday july 4th weekend I got an email that said the vehicle was no longer available and the sales person wanted me to give them a price range etc for the car I wanted it was obviously a scam to just get me hooked into their sales team I live several hours a way and would have had to drive long distance to see the vehicle and would have done so to facilitate a good purchase now I know not to deal with this dealership or their sales staff beware ads that have this dealer as the seller they are scams

Easy in, Easy out!

The service center helps keep track of my maintainance schedule, so I don't have to. The check in is always easy, and my car is ready when they tell me it will be ready. I like the new savings card as well.

Great service

I didn't have an appointment but they were able to work me in on a holiday weekend. I was expecting to wait at least a couple more days, but they got the car done and I was on my way. I appreciate it.

Great Service

The service department was very good in explaining what was wrong with my van and how much was expected in costs. They kept me informed on how things were going and how long it was going to take. Because it was going to take more than two hours they gave me a ride home and then came to get me when the work was completed. I was able to get other things accomplished during that time other than just sitting around and waiting at the dealership. I appreciated the complimentary vehicle washing as well.

GREAT SERVICE

I like the way i have been taken care when i bring my car in for repair, last time it was Jim, verry good.

the waiting room is clean and there is coffee,

The fact that they always let you know how long your visit will be and that they will let you know what needs to be done and the cost.

Great Service

The service people were very helpful in checking out two tires that had slow leaks and carefully explained my options.

Great experience!

One person handled it all, not waiting to pay and get keys, having a rental to drive, clean car to drive home!

MPM_AJN

not helpful, promises not kept - rather poor service, stock of cars not updated in their servers

Beware...What you're told and get are not the same

I drove to the dealer ship to look at a specific vehicle. When I arrived, they couldn't find it at first. The sales guy was telling me during the test drive about the new tires on the vehicle and the full sized spare. When we got back at the dealership, along with the vehicle pulling to one side and the oil on the top of the engine, I pointed out the unevenly worn tires on one side and the doughnut spare. Their reply was "But it has a $550 paint job!" I spoke with their GM who told me all vehicles were checked for alignment. When I pointed out the pull to one side, he then changed his story to all vehicles were test driven. The vehicle was Not as stated, therefore not worth the price. As far as I can tell their pricing reflects what they've decided their profit is going to be....Not good business.

Online chat

Angela Dwomoh did an excellent job answering my questions in on online chat session. She was very timely and detailed. After her excellent customer service I am excited to set up a meeting to go see the car that we discussed and meet her this weekend. Thanks Angela!!