Wally Armour Chrysler Dodge Jeep

2013 dodge ram

Upfront about everything, no surprises, felt I should have tried harder to negotiate, was told this is no hassle dealership. No floor mats.

Overall great experience

Wally B. was excellent did a great job! Would recommend to anyone who is looking to purchase a new vehicle!

Wally and the Boys Rock!

The personal attention that is consistently shown when I come to the dealership. They care about me as much my car.

CLEAN AND FRIENDLY

FRIENDLY INFORMATIVE AND PROMPT, AND, I FEEL LIKE I'M BEING TREATED HONESTLY,AND NOT JUST LIKE SOMEONE WHO DOESN'T KNOW ANYTHING.

Friendly Sales Staff

I was initially skeptical of the no haggle pricing. But after the dust settled, I realized I was more than satisfied with the pricing and the quality of the vehicle that I purchased.

Great sales team zack is amazing

Goodwin cleaning and pest control buys all our vehicles from wally armour.Ask for Zack great salesman.had us in a great suv in no time,no high pressure sales.answered all our questions.thanks again Zack.Richard and Melissa Goodwin

Good Service, Good PRice

My salesperson Jeff was friendly, knowledgeable and helpful. The truck I purchased was perfect and I believe was priced well.

Great

Bill vanhorn was the best he helped me get the car that best suited my needs .I love my car thanks Bill

Excellent service

The general staff was very polite and friendly. I could tell there was genuine interest while explaining my problems. Al Armour, himself, came out, introduced himself and made it a very personal experience! They worked on my car immediately and the issues were resolved. Sean, the cystomer service person was very helpful! I am very impressed and plan to continue with Wally Armour! Thanks Wally!!

Awesome truck buying experience

No pressure buying experience. Everybody from Alex the salesman all the way down to Wally B. went above and beyond to get me into the truck that I wanted. Highly recommend this dealership to anyone looking for a new or used vehicle.

great service department

how nice your treated my salesmen was awesome was a very pleasant experience the service department did a nice job too straighten a steering wheel out that was crooked

Great customer service

Prompt service. Price and knowledgeable servicemen. Price quoted was exactly what I was charged plus they washed and vacuumed my car no charge.

No pressure buying.

The salesman I worked with was Bill Powell and he was very professional and friendly. I never felt pressured once. If I had felt pressured I would have walked out. It was a very pleasant experience.

Great everything

Sales people,very efficient . Everyone very helpful and fast service. Paperwork very thorough very pleasant place. We even bought our second vehicle there

Shayna was great!

I needed a truck on short notice and Found what I needed close to home. Shayna was energetic and worked hard to get me in this truck quickly.

We won't go anywhere else!

Friendly service & we didn't feel pressure to buy. Our salesman was named Dan and he made sure that we felt comfortable commiting to such a big purchase before signing anything.

Great service , very friendly

EVERYONE was very nice and they helped me in a time of need . I also liked how generous they were

Wally Armour 2016 Grand Cherokee

Jeff Ciotti always does a good job , Dan was very helpful also, very happy with the service, will use Wally Armour for future vehicle purchases

2015 Jeep Cherokee

My wife Pati was recently in for service but is not satisfied,she has a vibration noise in her dash and service person said he heard nothing. Please help the problem is still there.

Nice dealership

Treated fairly and did not take a lot of time even after we took delivery of car sales and service great

Great place to buy a car!

Extremely satisfied customer! The staff did a wonderful job getting me into the vehicle I really wanted. For a payment I could afford and an excellent interest rate!! I couldn't have asked for better service!Kendall B

Wally armor

Bought our jeep wrangler on the Internet Kody Dewitt, handled everything perfectly, and kept us informed every step, he was very professional

awesome service dept

the service rep, Sean, was excellent, he did a great job with information and feedback. I was very impressed by him. he is a very good representative of the dealership

Fast service

Vehicle was fixed fast, Bruce called with update. Was treated with courtesy. Glad was fixed quickly. They do try to get your vehicle in and serviced quickly, everyone friendly.

Chrysler

I bought a 2002 Sebring years ago from Wally Armour. I am in need of new car now, and once I get a good downpayment, I will go back.

Awesome customer service, clean facilities

The great customer service. From the salesman to Bruce in service, you can't get customer service like this much these days. Every interaction with your personnel has been out of this world. Definitely will be a repeat customer and continue telling people they want to do business with Wally Armour.

Great service

Efficient, fast, and friendly. The service representative was pleasant and the cashier was fast and efficient. No complaints and I was pleased that my car was washed , too. Thanks.

Great Service

Al Armour always greets me with a smile and goes out of his way to see I'm taken care of!

Dependable service

On time with very little waiting time! Friendly staff and waiting area comfy with nice vending selections. Good coffee. At check in!

Service

Very Helpful,very friendly very professional service..on time service. Was told 90 minutes and it was approximately 90 minutes. Service man was awesome explained everything in detail.

Smooth buying experience!

We are extremely pleased with the smooth transaction in purchasing our used vehicle. Bill Powell is a knowledge sales consultant. We will visit him again on our future vehicle purchase.

Car buying the way it should be!

Went in a bit unsure of what I could get and walked out with my first brand new vehicle with the help of Bill Powell, A+ sales man, and Tim Powell (miracle worker sent from God!(lol). Wouldn't hesistate to give them more business in the future because they made car buying a pleasurable experience from the beginning to the end!

Service

The service rep was very friendly and cooperative. I am not sure that all the car problems were fixed. Overall, it was an OK experience.

Great Job

Everything, Was easy to get an appointment, notified when vehicle repairs complete and even got a exterior wash. Great Job

Nice place to purchase a car or truck

Very nice atmosphere. Every one is very polite. They really work with Their customers to get you into a vehicle that you are looking for. I would recommend you check out wally armor of Alliance. Thanks again

Great dealership, Great service

I met a new salesman, Brett Campbell. I have a new salesman and a new friend. He talked to me like he has known me all my life and I just met him. He is very professional and he knows his vehicles. We love the Pacifica

Great sales department

Really good sales service. They dealt with all my issues with the vehicle that I was planning to buy. They have plenty of vehicles to pick from on the lot

Great service

The buying process was made easy , and the staff went out of their way to help ensure the process went as planned. Terry and sheena really good people at the alliance office

Awesome service

The employees were friendly and helpful. When you come to Wally Armour you are treated like family.Keep up the great work ladies and gentleman.

Great service, friendly staff,

Everyone treated me respect and went out of the way to make me feel welcomed. I was alone and they all took the time to stop in and talk with me so I was just sitting waiting.

Awesome Sales (Zac), parts & service departments!

That the vehicle I wanted was in stock. And not to mention it was a breeze through the loan process.

Hard working, friendly staff. Fun group of guys.

I enjoyed how friendly the staff was and how quick Jeff was to answer my emails, even after business hours. We work off shifts and having a salesman willing to communicate with us at our convenience was great. The guys also started up a Hellcat and let us bask in it's beautifully terrifying glory...it was awesome. That was an added perk we weren't expecting. Lol

Happy customer!

The salesman we had was great and we was approved the same day and we left with our new Jeep.

Thanks, Bruce!

Bruce, the service representative, was extremely informative and helpful. From my last service, they improved again. They never cease to be very tentative and helpful.

Superior staff and great job on sales and service!

The staff is always friendly and do a great job! Best dealership ever! Have been a customer for many years and won't go anywhere else!

understood what I wanted

The salesman understood what I was looking for. He found the car in my price range in good condition and reasonable mileage.

Great service

The salesman was very nice and helped me find a car with not a bad price for having zero credit

Great service

I already knew the salesman from a prior purchase. He listened to my needs and provided a vehicle that fit those needs perfectly

Great service

Great experience. Bill Powell helped me get into the car of my dreams as a sophomore in college. Couldn't be happier with choosing Wally Armour!

Love this place! Great service

The sales associates were friendly and not too pushy when causally looking for a vehicle as well as very helpful. I felt like I could trust what they were saying.

good place and friendly people good place to go!!

Kody is the best salesman I ever dealt with! It was a good sale and I didn't feel like I got a bad deal. I would refer anybody to go there!!

Great service department associates!

Service department associate was very friendly and took the time to explain the service procedure and also took time to review and explain the maintenance statement and hat was completed. Appears that service department associates have changed (new associates)...... for the better.

Recall work by service department

Service department took care of a recall on my Jeep. Staff was very friendly and prompt. Work was done on time and there were no other issues.

Jeep experience

Very friendly people. Loved the experience!! I would highly recommended anyone to car shop there. Jeff was awesome and very helpful. I had many choices to choose from

Respectful, great people

People are wonderful, respectful. They don't make women feel like idiots when explaining a problem to them. Its obvious Customer service is important to them.

Great fast service

Quick service with great friendly people. I will definitely buy a new vehicle from wally's again and refer to friends and family,

great place

I was in and out in 2hrs and they worked with me the sales team and owners are great especially the salesman

Great sales experience

It was great to work with a sales staff that I've worked with before and it reminded me of why I chose to come back.

Great Service

Great Service!! Everyone was friendly and helpful, the work was done quickly and I had a nice waiting area. Thank you!!

Great Prices, Friendly Salesman

Our salesman was very friendly and even came in on his regular day off to finalize everything! We know that we are getting the best deal with Wally Armour.

Quick and easy no pressure buying

AJ helped us pick out the jeep we wanted and worked on getting us financed with the best payment and stayed late to finish up all the paperwork .

Excellence

Friendly and they go out of there way to make sure everything is okay. I asked what service i needed next for my van, and i was very pleased the service man, Bob, took the time to look up my records and explained them to me. i liked that a lot.

Nice staff, facilities

I just had a recall on my van, but everyone was very nice & I appreciated the van wash.. That was nice!

All around great people, atmosphere, and great exp

My sales representative was the best no matter how busy he is whenever I'm there he always takes time out still to help me out and that means a lot. Kody DeWitt is awesome.

Easy to buy from

It was easy to switch from a used to a new car. I had changed my mind about the car I was originally going to get. I'm glad I did.

Mr. Anthony M. Russo

I especially like the Parts Department. Their Staff (especially a Worker by the Name of ANDREW) are very conscientious & informative to make sure that everything went well. I am hoping that Wally Armour realizes the superb capabilities of ANDREW and also encourage him to seek College Classes to improve his performance with your Company.

Good sale experience at wally armour

Aj got me a better interstellar rate than I thought I could get. And got me a deal on a 4dr wrangler instead of a 2dr.

Thorough explanation of services!

Service writer explained thoroughly what would be done, and checked with me before initiating the recommended "flash" updates and told me what kind of additional time that would take beyond the service which I had scheduled.

Knowledgeable, professional and fun

Staff is knowledgeable, professional, friendly, patient, thorough.The staff took time to explain and educate me on the financing options. This was huge. I appreciate the time taken to make sure I understood the decision I needed to make. My salesman was relatively new and worked together with someone to sell me my jeep. He had a great teacher and was an excellent student. He was honest and up front about his work experience, and I value that. He was fun to work with, and at the same time professional and efficient. Thank you!

wally armour is the place to ho

I loved the fact I didn't like the style of body I was approved for so they found me a dif vehicle body same make .. I love my jeep

Amazing sales team

Quick, easy, good communication, felt like your sales associate went out of her way to help us. Was one of the smoothest transactions I have made.

Quick service

I enjoyed having a technican diagnose and fix the problem all in one day. My car was returned quick and clean.

Excellent service!!

I loved the fact that I was able to come right in and my salesman, Jeff Ciotti, had everything taken care of and ready to go!..no hassles and no gimmicks! I had a great experience and look forward to dealing again with Wally armour!! Thank you!

Jeff Ciotti

I just wanted to thank Jeff Ciotti (my father) for selling me my 2015 Chrysler 200! I would recommend him to anyone because he will take the time to make sure you are truly satisfied with your purchase!

jeff ciotti

I would recommend Jeff Ciotti and Wally Armours for anyone looking for a car!

great car buy

It is always a pleasure doing business with Wally Armour as I never fill pressured into purchasing I always feel like I am in charge.

Awesome service and attention to detail.

Jody was awesome to deal with. He didn't pressure us but asked enough questions to know exactly what we were looking for in a vehicle. When we were having trouble with financing, he kept going until we got the loan we were comfortable with.

Best experience ever!!

I didn't want to ever go to a car dealer...but Bill Powell made my experience awesome and painless. I went there because I missed my original turn. So glad I did...drove out with an amazing new Jeep Compass...thanks to Bill Powell and Tim from finance!! Amazing team!

Great Experience!

Salesmen Brent Campbell and Clem Ewing were very helpful in my purchase of the car!! They were knowledgeable and made my experience comfortable and very great!! I couldn't have asked for a better experience purchasing my first car!!!!

Have great knowledge and treats customers great!

I had a great experience buying my truck. They knew everything about the vehicle and treated me like I was their only customer. I would definitely go back again!

Nice friendly atmosphere and good service

Bill Van Horn knew what he was talking about had all the answers I needed and if you didn't know he went and found out

Dan Nevinski

Need a car, ask for Dan Nevinski at wally armours in Alliance.I am on a fixed income and needed a car really quick, cause the first car Dan sold me,gotsmashed by a jrunk driver.Dan was great and got me in a car that I can afford.thanks Dan your great.

Courteous and prompt service

The salesman listened, suggested and did whatever he could to accommodate us. All the people involved were courteous and explained each point of the sale. The follow-up was also appreciated.

Great services amazing people!!!

The people there are amazing!! Got a 2006 Dodge Dakota and I love it would definitely recommend them to anyone!! Amazing!!!

Great experience

The sales team made it fast and easy to buy my new truck. No complaints from me!!!

Leaves something to be desired

After endless searching for a Silverado at a decent price, I found Wally Armour. I drove two hours to the dealership fully expecting to purchase this 2013 Silverado. I drove the truck, everything appeared in order and it ran like new. It was a good price so I decided to purchase. During the paperwork process I was advised that the truck did come from Canada. I asked if that made any difference and was told it did not. All the paperwork was signed and I left in my new truck. About an hour into my trip home I noticed that the speedometer did not match my gps, the faster I went the more the speedometer was off. At 60 MPH I was driving about 64-65 and the faster I went the further the speedometer was off. I sent a message to my salesman Brent Campbell as soon as I made it home about the issue. Brent basically told me that they gave me such a good deal on the truck they were unwilling to fix the issue and that I could cancel the deal and bring the truck back. The next day I tried to get ahold of Brent but he was off, I spoke with Eric Lancaster who told me I could bring it back and they would look at it, I told him I was two hours away and there was a GM dealer 5 minutes from me. He told me I could take the truck to the GM Dealer. The dealer kept the truck and I went back to work. A few hours later he called me and told me that it was the oddest thing he's seen, the truck had been modified to show American miles and the gauge faces had been changed to show it was American but the actual cluster was Canadian and that was the reason the speedometer was off. It would cost $675.00 to replace the cluster to American. I asked the GM dealer if there was anything else that might be Canadian on the truck that would cause issues in the future. He assured me there was not. At this point I called Brent and advised him of what the cost was and told him we needed to work something out. I was again told no and that the dealer would just take the truck back. Later, I spoke with Terry who was rather unpleasant, he told me I could bring the truck back and that you were unwilling to do anything. I asked him if he would come pick the truck up since I drove two hours to get it, this being only fair. He refused to do so saying the only way they would pick the truck up is if the bank was doing it. I asked him if I brought the truck back if they were going to pay for the diagnostic fee at the GM dealership to which he agreed. I asked him if I brought the truck back wouldnt they have to fix it anyway before they could sell it to someone else, he replied no he could just sell it at auction, proving to me that this dealership doesnt care and would be happy passing the problem on to someone else. At that point I decided if he was willing to pay the diagnostic fee I was going to keep the truck and just pay for the repairs and continue to try to get the dealer to take some responsibility for this issue, the part is ordered and repairs were completed last week. My point is that somewhere along the lines the truck was modified, someone did it I don't know if it was the dealership or someone at the auction, it doesn't really matter. I was told being a Canadian truck would not be an issue and it is. Now I may have gotten a good deal, I may have gotten a great deal, but that is not the point. The point is the dealership should stand up and take care of the issue. I have tried multiple times to work it out with them and they flat out refuse.

Great Service

The salesman Clem was very knowledgeable and very helpful in getting me into a new vehicle. He listened to what it was I was looking for and was able to suggest vehicles in my price range and payment range that fit what my needs were.

Place is a JOKE

Our initial sales person was Roger and he was great, very nice personable and we were ready to buy a truck from him. That is until he brought in the jerk of all jerks!! This guy is the iconic car salesman, liar and don't wanna work with you and or listen. He talked to hear himself because he wasn't listening to us. We left with no truck and we really wanted the truck all because if this guy. I wish at over well in his future there. But I will make sure no one I knows goes there. Worse if it all is we are repeat buyers and never have been treated this way.

Great, Friendly Service

The body shop saw to it that I had a clean car after my service call. It looked awesome!! Thanks for taking care of me!!

New Grand at Wally Armour

This is our 3rd vehicle purchase with Wally Armour in as many years. We have been very pleased with all three. We have also used the service and parts department. This dealer is well worth the stop if looking for a new car, looking for good service, or wanting a great parts department to assist in finding, ordering, and getting a part.

Excellence Service

Everything was done quick and fast. Everyone was nice and friendly. I had asked for things to be done a head of time and it was.

Great service

The honesty of the sales person. Kody is an amazing salesman I will recommend everyone I know to Wally Armour!

Great over all dealer

They actually care and stand by their word. That's hard to find with other dealers in the area, I know because I've bought from 5 other dealers before I finally found Wally when I bought my 2013 Dodge Ram in 2013.

Wally Armour

The people where excellent would recommend this dealership to anyone will buy next vehicle here also.Wally B nicest salesman ever dealt with

Wally Armour review

Friendly and knowledgable was not pressured answered all questions. Felt like family.Very fair with trade in values very helpful with paperwork got a lower monthly payment by taking rebate over 0% program

Wally Armour

We were happy with our experience at Wally Armour. We appreciated the "No hassle price", communication with our sales personnel was excellent.

Great Service

Bill Powell made the car-buying process quick and easy. He even made sure to stick around while we were waiting for financing to be completed. I would definitely recommend this dealership!

New Dodge Charger Purchase

Thank you Jeff Ciotti & Wally Armour for all your amazing work dedication. No hassles always helpful and friendly

New Van

Salesman Zack was well prepared for me, preapproval made it easier. He let me make the decision. Just want you to know I LOVE my Town and Country.

Nice place

Told Wally what we were looking for, went for a drive, talked over numbers and that's it. Probably the easiest car buying experience I have ever had. Never felt pressured

Excellent sales department

We had a salesperson that listened to what we wanted rather than trying to be pushy and steering us into something we were not interested in.

Amazing service.

Everything, from sales to management everyone was there to make sure I not only left in the vehicle I wanted, but also the right vehicle for me. The staff even stayed on after closing to get me in my jeep Cherokee.

Great prices and Friendly staff

The staff was friendly and welcoming. The vehicles were priced right and you didn't have to haggle over the price. Plenty of inventory to choose from.

Third purchase

I purchased my third vehicle from Gabe Taylor and he made sure I was completely satisfied every time. Didn't waste alot of time and knows what he's doing. He's an asset to you company !

Great Service!

Shayna was great from start to finish. She made my car buying experience very seamless. All of your staff was very nice and helpful. And I love my new jeep!

Great experience!

My husband and I had a wonderful experience working with Jeff Ciotti.

Where was the vehicle

I went to look for this vehicle http://www.cars.com/vehicledetail/detail/643365664/overview/ I had conversations with the sales person numerous times during the week, the consultant never said anything about its location. I knew something was wrong when the consultant drove up in the wrong car. I said this is not it. I showed the website. We walked around for nearly 45 minutes. We drove across the street to no avail. This car was not on the lot. As we were taking a test drive, the consultant somehow remembered the car was being driven by the owners daughter in Iowa. I asked how long they knew about this ad they did not anser, only saying they could not take the car out of inventory because it was never titled. After we sat down to run numbers, I showed them the same car at a better deal. The fact that I was looking online at other cars seemed to bother them. They clearly do not like informed consumers. The consultant asked, they never have the car online in stick, it is just to get you into the dealership. I replied, much the same here. They could have been honest and said the car was being driven-it was a demo, so it already had miles on it, but, how did anyone know the car was not in Iowa with the daughter? If they were unable to be upfront, how could one trust them? I am still in the market, but Wally did not meet my customer service expectations and will not be getting my business.

A-1 service

I had a great experience with a salesperson named Shayna. She answered my questions effortessly and made everything so easy. I would recommend Shayna and Wally Armour to anyone.

Extremely fast & courteous

Extremely fast & courteous! Appt. was scheduled for 12 noon, truck was done by 9:30am. price was right with no coupon.

Alliance Oh

Early drop off time and the offer of a ride to work. Appreciated the call with the total and then the call letting me know it was finished.

Wally Armour

Our salesperson, Bill VanDorn, was very thorough in explaining the features of the car. We own a 2014 Grand Cherokee so are very familiar with Jeep, but he pointed out differences/upgrades. Also, the car was filled with gas and VERY clean upon delivery!

Excellent customer service, Friendly environment,

I recently purchased my first BRAND NEW car from wally armour and i have to say that this was a truly hassle free experience. I will recommend wally armour to anyone i brought a used car from there years ago and when it was time to upgrade i was not let down from getting a oil change to purchasing a car wally armour truly leads the industry in customer service. They have such a warm, friendly, honest environment. Kudos to Gene Paina you truly work hard for your customer. Keep up the good work.

Excellent

Hi my name is Bobbie H. i i purchased my first brand new car recently form Wally Armour in Alliance Ohio. I have to say yet again Wally Armour has yet again out done themselves. i purchased a used car from them 2 years ago and when i needed assistance 2 years later they were there. Gene Paina sold me my first used car then sold me first brand new car. I am really excited to be a customer of wally armour, they really treat each other as well as there customers like family. I have to say Gene provided me with a car and options that i wanted along with excellent customer service. I am really proud to be a wally armour customer and truly excited to have gotten to work with Gene Paina again. Way to go keep up the great work GUYS! I have and will always recommend Wally Armour to everyone.

Fantastic Service

Everything just went very smooth. Was offered a ride to work and was contacted when my Jeep was done. Thanks!

Great overall buying experience. Fun test drive!

Wally B. was knowledgeable about your inventory, the models of interest to me, & somehow had discerned my two favorite colors! His explanation of options, and the total "out the door" cost to me was concise & understandable. The sales & financial areas were clean, & quiet. Joe was quick with all paperwork & knew just what was needed for the purchase. Overall, the time spent on choosing & purchasing the Dart was very good.

Great Dealership and Saleperson

Our salesperson Wally B. was excellent. This was the best experience I have ever had purchasing a vehicle. I wish that more dealerships were like Wally Armour. We drove past many Dodge dealerships to purchase our vehicle and by far we made the right decision.

Great service

Gabe new my situation and did everything he could to get me a fair deal and payment I was comfortable and could afford.

Great work.

The recall fix did not take as long as told, which was good. Loved the fact they ran my jeep through wash. Guys were very friendly.

Great Service

I liked how they worked with my while I was trying to get all my financing arranged and kept in contact.

Just bought a jeep

Thank you for my new Jeep! The salesman, Gene, was helpful and patient which made for a good experience.

The Car Buying Experience

I have worked with Gabe Taylor and it is always a great experience. No pressure sales. And the best part, I always leave with a better vehicle than I came to look at while also keeping me within my budget.

Easy to work with for an out-of-state transaction.

Purchased a classic car from you that then needed to be shipped to me in South Carolina. Experience was great, car was described correctly and Shayna Benning was great to work with.

Great purchasing experience!

Great service from Jeff Ciotti. Traded in used car for the Jeep I have been wanting to purchase.

Wally Armour Alliance Ohio

communication was excellent, Jeff Ciotti was experienced, friendly, and helped all the way! Wally Armour...great place to purchase a vehicle!

ECELLENT BUYING EXPERIENCE

I wasn't SOLD a car. I purchased one. Gave was great at helping find the right vehicle for my needs and my budget. He gave me several options for both payment and desires for options on vehicle.

Great Service at Wally Armour

This was my first time purchasing a vehicle using the loan process. My salesperson Jeff was great. I've known him for quite some time and he was extremely helpful and easygoing through the entire process. I would recommend going to him to anyone, it makes the whole experience less stressful. My car has been quite a good purchase so far if I do say so myself.

Engine Light

My engine light was on and the diagnosis and replacement for the sensor was complete in 1 hour while I waited.

great service

I haven't talked to a person that didn't want to help. I drive a jeep they understand it is a jeep thing

Purchased a Patriot

Kody was very thorough with his communication via email and the phone. He answered all our numerous questions and did it quickly. He seems to be an honest person. The floor mats and tank of gas were appreciated.

Not Your Typical "Car Salesman"

I was undecided on my Dodge. After talking with Bill V. and Al A., I told him I needed to go home and think about it. I didn't feel pressured at all like I have at other dealerships. We came back and got our vehicle an hour later, and we LOVE it!

Knowledgeable friendly staff!

Upfront pricing. We didn't feel pressured. Everything and everyone was friendly. Financial process was easy. Staff was friendly and helpful.

Outstanding

It was one of the most pleasant experiences weve had in buying a car. our salesman Nick was great and very helpful.i want to thank nick, al armour, and the rest of the staff for making us feel welcome and i will recommend them to everyone.and another thank you to mike miller in the service department.

fast and good service

i hate buying a new car and you maid it as fast and painless as possible service was very good

Wally Armor Mazda purchase

Clem Ewing and Jeff Ciotti were wonderful to work with. They took time to explain everything to my son and I. We didn't feel pressured or rushed. It was the most pleasant car buying experience we've ever had. Thank you!

Mr mcdonald

I like it that you help families out and care about there families as well ans do a good job

Great Service!

This was my first time buying a car. Jeff Ciotti and Tim Powell was great. Both was patient and very helpful. They explained everything to me that I needed to know and answered any questions that I asked. Thanks Jeff and Tim for great service!

Great service experience

We went to the dealership for an oil change and tire rotation and an update on our radio. We waited approximately 1 hour and 30 minutes. The fellow from the service department found us and explained they were having trouble with the computer update and were sorry we had to wait so long. Then he said we will not be charging you for your services, today. Imagine our surprise and shock. It was wonderful!

Fantastic dealership

The service was quick and the employees are friendly. I will continue to get service done and buy my vehicles from this dealership. I've never had a bad experience at Wally Armour!

UNHAPPY PREVIOUS CUSTOMER

I purchased a 2009 Jeep Patriot w/73K miles in Feb 2015. My previous review is dated 2/17/15. A list of repairs done to the vehicle while on Wally Armour's lot but prior to my purchase were provided at the time off the sale. One repair was a right front control arm and wheel alignment. Fast forward to exactly 6 months and only 2300 miles later. There was a strong vibration at 60 mph and the inside half of the left front tire was bald. Now I needed a LEFT front control arm, another wheel alignment AND two new tires!!! Of course, I paid for this. I'm sure both control arms should have been replaced at the same time but I feel in an effort to save a few $, it didn't happen.

Awesome Customer Service

I walked in knew exactly the car i wanted. Cody was awesome taking care of what i needed as a payment. He explained everything about the car, answered any questions I had upon leaving. And connected my phone to the uconnect for me....which I love. Thanks to Cody DeWitt for GREAT Customer Service.

Jeff Ciotti

Jeff was great! Was very patient with me when choosing a vehicle. Gave me many options to choose from. Would definitely recommend Jeff to my friends and family! Thank you Jeff for all your assistance.

Great service!!!

Brent Campbell was very easy to work with and I will be back to buy from him again. I received the exact payment I was looking for!!

Excellent customer service

Shayna Benning is a wonderful salesperson.She went above and beyond helping us find the vehicle for us! She was very accommodating and we are grateful we have given her our business. We would highly recommend her to anyone searching for a new car.

Service department

The service department goes above and beyond at times to make sure they can do thier best for you. Cody Blake is great.

SEE COMMENTS

No pressure from Kody what so ever. He was very nice and very respectful of my partner and I. He went out of his way as much as possible to be helpful. We will return to him for our next vehicle.

Everyone is friendly, acknowledging us.

Beginning with a phone conversation with Bill Van Horn, we came to see Chrysler 200, Bill was with another customer and Jeff Ciotti helped us through the show lot, when we came back with our decision, Bill helped us with Jeff popping in from time to time. Both gentlemen very courteous and helpful....we hate car shopping, but we are happy with our choice. I have already recommended Wally Armour to friends.

very pleased thanks bill powell

I had bill powell as a salesman. He was great. Not pushy. Very personable. Talked to me about his family and how he liked ohio state college football which made me feel more relaxed and calm. He wanted to make sure i got something i liked and the vehicle that was right for me. He also offered me beverages and made sure i was comfortable while my trade and financing was being delt with. I also used the bathroom which was spotless!!! (important to me). Thanks bill and all the wally armour staff.

Excellent Experience

Very low pressure. Found a vehicle I liked on the lot but was willing to locate a vehicle if there wasn't one on site.

I Enjoyed it.

I've never bought a vehicle new off of a car lot so it was way more tedious then i expected, but I still enjoyed the experience. Josh was with me through everything from; searching for a local vehicle to ordering the one I purchased, inspecting it with me and explaining to me how all of the bells and whistles worked. From my down payment up to the point he showed me how to bluetooth my phone to the radio I had a ball. I was even more excited when their finance department managed to get me a better rate then my bank had offered me. I'm loving the Durango. I would choose to buy a vehicle from Wally Armour over using the "self checkout" at WalMart any day.

Geat service

I leased a new 200 in April from Wally Armour. I had a great experience dealing with Shayna. 9 days after getting the 200, it was rear-ended and totaled. After everything was settled I returned and leased a new Cherokee Trail Hawk and again, Shayna provided excellent service. I wouldn't hesitate to get another vehicle through them.

Excellent Service!

Very pleased with my first time car experience!! Such an excellent facility and staff that will do everything they can to make sure you are getting what you want!! A special thanks to Jeff Ciotti for helping me get my 2015 200 i love it!! I will be doing all my future car purchases here at Wally Armour

Horrible Service Department!

The vehicle I purchased from Wally required repairs on several occasions that I paid for yet were never completed. On the final occasion, they forgot about my car for over a month, the car wasn't repaired when I went to get it and several other things went wrong that were not an issue when I took it in. Their way of saying "I'm sorry" was to fix everything they did wrong, at the same hands that destroyed it, but wanted to stick me with the original bill for repairs not even done! I will never purchase another vehicle from Wally Armour again. They stripped me of transportation for my disabled child and that is unforgivable. I had to have my car towed off their lot!

great service

I liked Gene, he was surgical. I told him exactly what i was looking for and he produced it like magic. This is the second car I've bought from him in 13 months and i plan on getting many more through him.

Great Job

I really really love my new car, good job Jeff Coitti and thanks, Al. Thank you for working with me and getting me out of my old car, into a new car.

knowledgeable, friendly staff, minimal wait time

The staff is knowledgeable about their products so I trust them with any issues I have with my vehicle. We live 45 min away from the dealership but when I had an issue with my 2015 jeep grand Cherokee they were able to see me that day(all the jeep dealerships close to us couldn't "fit" me in for over a week) repair wait time was quick as well!

Great car buying experience will definitely return

The salesman, Wally B. was very knowledgeable of vehicles and different options the are available. The sales process was excellent. We will be returning for any future vehicle purchases.

great service and friendly staff

Every is always friendly and helpful and, I always feel I can trust them to take good care of my truck and not cheat me.

On-time service at a fair price

Prompt, knowledgeable service associate. Appropriate service recommendations. Completed on time and for a reasonable price. Several trips for both routine and recall service have been handled in consistently exemplary manner.

Sales associates always go the extra mile

Everything! I am a bit of a scatter brain in terms of what I want and my sales associates were very patient with me. The best rate was worked out for me, even if it took six different tries, and when I had to leave for work and come back the following business day, the sales associate was very courteous in understanding my situation. The sales associate even went so far as to hunt down my house keys that I left in my trade in vehicle after I called in in a panic!

Great sales tactics

Liked friendly salesmen (Clem), liked the lowest price right off the bat, liked the food served to me and my family! Thanks Clem:)Also liked the two day bring back option. Gave us confidence in our decision!!!

Knowledgeable and friendly

The sales personal were very knowledgeable and friendly. Facility was updated and beautiful and clean. Very down to earth and easy to talk to. Will go back.

Service review

The estimated time and price were both very closely acurate for my Oil change, recall, and tire rotation, and I was very pleased to see that my jeep had been washed for me.

Great place to buy a car!!

Our salesman, Dan Nevinski, was so helpful that it made buying a car so easy. We will definaty be buying our next Vehicle at Wally Armor!!

great and friendly service

Service was great. Our salesman Brent Campbell was great and helpful. Al Armor was very nice and took time to explain everything. I would recommend Wally Armor to my family and friends.

A pleasant experience.

Wally Armour, as earned a lifetime costumer with me. I look forward to working with, Brent again for all my future needs.

The beginning of a beautiful friendship!

Caleb Jacobs of Klaben Chrysler, Jeep, Dodge was knowledgeable and helpful -- we were unsure about what we wanted, but at the end of the experience, we were very happy with our choice -- that was largely due to Caleb's patience and professionalism. We look forward to a long relationship with him! Chad Worrell was also helpful in this process - we didn't know it at the time, but he worked with us on his first day at Klaben. Well done, Chad - we would never have guessed! Finally, Brian Franklin was our financial guru on this transaction -- he worked hard to get us the best deal, and we appreciated his integrity during the process.

Great Team

Jeff and Dan worked great together helping me get my car. I knew what I wanted and they worked hard to help make that happen. They had great attitudes and were down to earth. Very relaxed atmosphere. If I had one complaint- it would be Joe. ( I felt pressured and rushed by only him)

Low pressure buying

My sales associate, Brent Campbell, was professional but not overly aggressive. He was willing to show me and test drive multiple vehicles until I found "the one."

Dodge Journey

Extremely friendly staff and environment. Very customer focused and Josh Tenney helped make this experience well.

Clean, reliable, used vehicles. Very happy

I bought a decent used car I hope to have for a reliable family car that will keep us safe on the road.

Great service, awesome financing!

This was my first car buying experience at a dealership. You always hear these horror stories about it, but the experience at Wally Armour was great! The staff was wonderful, our salesperson Wally was great. I will come back to this dealership for every car I buy! I will gladly drive an hour plus to buy my cars from Wally Armour.

Grand Cherokee, April 2015

The advertised price applied to everyone, no haggling, and no pressure to buy. Very friendly and personable staff. Wally B. was knowledgeable about the vehicle I was purchasing and took his time to explain all of the features.

Happy Customer

We purchased a 2005 Chevy Tahoe as is from Wally Armour, who has a 48-hour return policy. On the way home the speedometer went out. Wally Armour paid for the costly repair. Jeff Cioti was helpful and went above and beyond to make sure that everything was taken care of. We highly recommend this dealership.

Great Service, Great Staff

I was skeptical about leasing a new car from Wally Armour, due to impending graduation and a current lease with Toyota. However, Jeff Ciotti definitely helped me make the right decision, and I now have a car that I love. The leasing process can always be stressful, but Jeff Ciotti made the process smooth, while maintaining professionalism. I'm excitied to start my journey with my new car, and look forward to my future dealings with Wally Armour.

Buying my Mini Cooper from Brian!

Brian was very helpful and I felt no pressure from him to buy. He made sure I was happy with my car choice and was excellent and fast at helping me obtain all the information I needed to know about purchasing. The experience was quick, easy and I felt very confident about my new car. Brian was an amazing advisor and I would definitely recommend to a friend.

Excellent and personable Experience

Dan, our salesman was very kind and worked diligently to get us the best deal. No one was pushy like other places we looked.

new car purchase

My experience was with Al personally and AJ..and was great. Love my 300. Paperwork and processing went smoothly and flawless. Phone call following day from AJ thanking for purchase added extra touch.

great service, family atmosphere

Love the family atmosphere and that I dont feel attacked by salesman when I pull in the lot. Keep up the good work!

Very happy with purchase of Dodge Durango Limited

The sales rep was very friendly and knowledgeable. I actually had been to the dealership earlier in the year but did not make a purchase, but Brent was extremely helpful so I asked specifically for him when returning. The entire staff for that matter was very polite. I also like the selection of vehicles and everyone stayed late to help wrap up the sale as it was towards the end of the day when we finalized the purchase.

great staff,

The staff was great. But if I had the opportunity I would return the vehicle. I do not feel like it is going to last me another 2 years without having a major problem.

Two-vehicle appointment at Wallt Armor in Alliance,

Brad was kind to my wife and very knowledgeable. The quote was spot on and the use of a loaner vehicle made our two car appointment much easier to manage.

Excellent service and regular maintenance

Wally Armour personnel were very welcoming and helpful. Their service was fast and efficient. The wait for an oil change and regular maintenance was short. Great place to purchase and service a vehicle.

Excellent Service

I drove 1.5 hrs. from WV to Alliance, OH because of all of the positive reviews I read and their prices on trucks were more affordable than West Virginia. Shayna Benning was the sales person to assist me and she did a great job through out the entire process. I had even left my garage door opener in my trade-in vehicle and Shayna mailed it out to me the very next day, thanks Shayna!

great service !

Great place to buy a car ! Had Jeff Ciotti was my salesman and he was a very nice and helpful person !! would recommend anyone to go and talk to Jeff

Good experience -service

Staff was friendly, kept me up to date. Found a solution when I didn't have transportation. Gave the appearance of being a very organized group that worked seamlessly together. Congrats! Much improved!

Great sales experience.