Wade Ford

Quick and Excellent CSR

Went to look at the car that I found on their website that morning, did a test drive. Then came back that evening after work and made my purchase. I already had my loan from USAA so it made my car buy process very easy. All the sales guys was very nice and they didn't keep me waiting long.

First come, First serve!?!

Found a used Expedition on their lot for a fair price. The next morning I called the dealership at around 9:30 to check and see if it was still available. I was transferred to a salesman named Jeremy who told me that it was in fact available and wanted to know when I would be there to see it. I told him that I have a 3 yr old and a newborn at home and would like to get the ball rolling as much as possible before I drove an hour there from my house. Sent picks of my trade to get a ballpark figure of what I can get for it, got approved for a loan through my own bank, and all Jeremy had to do is run the deal real quick by his manager. Whole process should have took an hour. At 12:30 pm I texted Jeremy to check the progress and he said that he was busy with someone else and he would get back with me in a second. At around 3 pm still no word so I text him. Nothing. At around 6:30 pm I called Jeremy and he informs me that there are 2 different people there now trying to get the truck. He also told me that it was first come first serve. At 8 pm he texts me to let me know that it sold.This all started at 9:30 am, 30 minutes after the dealership opened. All I asked for was a quick idea if the deal would work and I would have made time to be there around lunch. I was already approved for financing, happy with the sales price of their vehicle, and would have been on here writing a great review about their service. Unfortunately, that was not the case. Definitely not a place that puts the customer first.

Problem Solved. Now recommend Wade Ford.

I had previously done a review which downgraded the busing process due to an unexplained ad that appeared on 9/7/2016, concerning a price reduction on a car I purchased that same day. On 9/15 I received a phone call from Chris Greeson, General Sales Manager apologizing for the confusion. He is sending me a check to cover the difference in the price I paid and the lower price in the Facebook ad.I would certainly recommend Wade Ford to anyone looking for a Ford product.

Service is a joke!

I went to look at a truck I found online. I traveled an hour and a half to test drive it and they told me a belt broke and they would not repair it. It was a 2014 model. The sales rep that I dealt with was clueless and could care less about mu questions or concerns. I was about to purchase that vehicle but the incompetent and careless service caused me to buy elsewhere.

Terrible Customer service

Worst car buying experience I have ever had. I do have some credit issues due to a divorce but with that said. The salesman was very nice I gave all the information they asked for. Then Erny from finance calls me and ask some questions which I was honest with from the beginning. I also asked him not to send my credit to multiple lenders if he did not think he could help me. Well 7 inquiries later he tells me he got me approved and I would hear from Nicholson Financial for an interview. I never heard from them I had to call the salesman and get a number to contact Eric. I didn't get Eric but I did get Ben which was very professional and pleasant to talk to. He told me I was approved and they were just waiting on Erny. When I called wade ford back the salesman told me everything was being worked up on the truck I told him about and to call Erny. So I did and that's where everything went south. Erny is a very arrogant degrading rude individual. He told me that he didn't know what I was talking about that he hadn't worked numbers on anything. That my deal wasn't really worth his time because it took to much time and if I wanted something done I had to come in and then we would figure something out. Now from the beginning I told both the salesman and Erny I run a Buisness in Marietta and that I was trying to get everything done because it is almost impossible for me to leave work for hours at a time and they understood and agreed it would be easier for everyone that way. Now all of a sudden it's not worth his time and he wasn't doing anything until I come in. I called the salesman and talked to him about it. He's was not surprised in the way I was treated by Erny, I asked for Chris Greeson the sales manager to please call me. Of course I never received a call so I called and left the general manager Mike Barlow a message to call me. He did return my call a couple of hours later which is fine as people do get busy but I wasn't around my phone so he left me a voice message. I tried to call him back 4 different times and left a message thanking him for calling and asked him to call me back I would like to discuss the situation with him. There again it's been a week and no returned phone call. The salesman called me and told me they needed some paperwork ,which I told him I was happy to email fax or text pictures of.Which I have done plenty of times in the past when buying cars and motorcycles. Apparently he was told that couldn't be done that I had to come down there and turn it in. Keep in mind I had already decided on the truck I wanted and talked to the finance company! All I wanted to know was a payment range and term length. To make sure I wasn't waiting anyone's time because as I was up front and honest with them in the beginning they knew it was almost impossible for me to get off during the week and Erny told me he didn't want me to come on Saturday because it was so busy. So now the General manager , sales manager , finance manager have shown me they really could care less about their customers or how they are treated. They ran my credit through multiple different lenders which ran my score down even more. This after I stressed to both salesman and finance man Erny I did not want to happen. On top of all of it they are to sorry to call me to try and rectify the problem. I did call the salesman back and he said that he knows everyone was talking about the situation and went to Erny about it. Funny how they don't want to know true customers side of the story just what the rude xxx finance guy has to say. Shows how sorry of a company it really is. So just beware they will do everything you ask them not to including nail your credit multiple times then demand you come down hoping they can trap you in an office and convince you to sign on something.

Easiest Car Buying Experience Ever!

We just bought a new 2016 Ford F-150 and had the pleasure of working with Steve Cole. I always dread car shopping and this was the EASIEST car buying experience ever!!! Steve showed us what we wanted to see and really cared about what we were looking for, with no pressure at all. I would highly recommend Steve and Wade Ford to anyone who is in the market for a new vehicle!!! Thank you Steve!

Easiest Car Buying Experience Ever!

We just bought a new 2016 Ford F-150 and had the pleasure of working with Steve Cole. I always dread car shopping and this was the EASIEST car buying experience ever!!! Steve showed us what we wanted to see and really cared about what we were looking for, with no pressure at all. I would highly recommend Steve and Wade Ford to anyone who is in the market for a new vehicle!!! Thank you Steve!

New Ford owner!

I didn't have intentions on buying a car so quickly. I thought I was interested in the Ford Escape 2015 but when my husband and I went to the lot he showed me the 2016 Ford Fusion Se. I had a wonderful experience looking at several vehicles from Brandon one of the sales associates. So after weighing all my options I decided on the Fusion. The next day Cedric Huff the finance manager sealed the deal. I have an amazing interest rate and overall the quickest and most professional experience with me buying a car. I've owned Hondas, Dodges,Toyotas and now a Ford! I'm very happy with my choice and love my Fusion. Thanks to Brandon and Cedric at Wade Ford in Smyrna, Ga for all your help! #happyfordowner

Great buying experience

I worked with Nathan. He is a great person and handled the process flawlessly. I have 32 years experience buying cars. They are by far the best at price and process. I'll be back for sure.

Wade Ford Saturday service

Service appointment was a great experience. Waiting time for service completion was very good. Services expected were performed. Waiting area is very comfortable with Wifi available.

Great Job

Upon arrival my check in was prompt and efficient. The waiting area was comfortable and check out was simple.

Great Services

Cashier was not at the window, and talking with her friends.

Disappointed! Please Find Another Ford Dealer!

Wade Ford Experience, January 2, 20161.My friend and I arrived at Wade Ford at approximately 3pm and requested to meet with the Sales Manager. We met him and discussed the vehicle we were interested in. I saw the vehicle on cars dot com and read the positive reviews of the dealership. I also was impressed with the Wade Ford website and customer reviews. 2.The Sales Manager assigned our salesperson who brought the vehicle to the front and the three of us took a short test drive.3.We returned and began negotiating the price. The salesperson brought us a price. We countered with a printed price from FiveStar Ford on the same Base Mustang with 6 speed and 6 cylinder for $X. Scott came out and had bad words for FiveStar stating they would only give this price with a Trade in and they get unhappy customers from FiveStar all the time. I countered with another printed price from Nalley Ford on the exact Mustang for $X plus $500. Scott went to look up the price on their website. Scott returned and approved the deal. I asked The Sales Manager if there would be any additional charges or fees?He said no additional charges or fees. We shook hands on the deal. 4.I informed Nathan I wanted the $500 cash back and the .9% Ford financing for 36 months. He provided the application and I began completing the paperwork.5.We waited for over 60 minutes after the paperwork was complete to see the finance manager. During this time, the Sales Manager came out and said they could not do both the $500 cash back and the .9% financing. My research prior to the purchase showed both were available. He said they would offer 2.34% financing. He said it is a better deal for me to keep the $500 rebate and go with the higher financing. 6.The next day after Church, I was reviewing the paperwork and saw two additional charges on the yellow sheet: one for $599 for paperwork and one for $199 for Etch for a total of $798. I had two thoughts:First, I immediately thought back to my question to Scott, Will there be any additional fees or charges? The question for which he replied, no additional fees or charges. I called my friend who was at the dealership with me and she confirmed my question and his response.Second, the charges for $798 were not explained or mentioned to me during the transaction. I was and continue to be very disappointed with Wade Ford.

New car

Courteous professional staff. Purchased a 2015 Mustang GT rag top. My 65 year old wife is 17 again.

Great Prices and Responsive Salesperson

I worked with Nathan over the phone and got a deal done with no haggling needed on a Saturday afternoon. I'm from the Nashville area and I found that it was far less of a hassle to buy my new Ford Explorer over the phone than it was going into a local dealer where I was forced to haggle and sit there while I waited for the local sales guy to get "manager approval" and still didn't get anything close to the price I got from Wade Ford. With Wade Ford I already knew I was getting the lowest price for any similar vehicle in the entire Southeastern United States, so I simply told them I wanted a vehicle, printed/signed/scanned and emailed the necessary verification documents, and met my salesperson in Chattanooga the very next day to pick up the car and sign paperwork. They would have delivered directly to my door, but Nathan offered to meet me half way (on his day off) at no extra charge.

Shady business practice

Maybe the new car portion of the dealership is great, but the used car portion is horrible. They tried to sell me a car that was not like it was advertised. Nowhere on the website did it say the Lexus GS460 I was attempting to purchase had a dent on the right fender, broken side view mirror, cracked grill, no hood release lever, bent bumper, no spare tire, and chipped windshield, but that's exactly how the car was. I traveled two hours for this car and spoke with Maurice on numerous occasions before making it to the dealer. He claims he had no prior knowledge of the damage to the car. His excuse was, "... it's a used car." That is no excuse for what he tried to sell. To top it off, he supposedly went to ask the manager if they could drop the price. According to him, the manager would drop the price by $1,000.00 but the cost to repair the car would be around $3,000 - $4,000. He even said they could fix the damage, but then I would have to pay more for the car, which in my mind means he knew of the damage. So now I'm left with no vehicle all because of this shady business. Beware before purchasing from here!

Great Service

The staff was very friendly and willing to help me find a car that suited my needs!

great service

I purchased a f-150 and I couldn't be happier.had a few little problems with some trim pieces and service department was extremely helpful in ordering the parts and getting it taken care of I honestly couldn't ask for a better experience. Thanks forced all you do and keep up the good work! !!!

Great dealership

I have been dealing with Wade Ford since 1982 (10 vehicles) to include all servicing of purchased vehicles. I have never been disappointed or displeased with their service.

Great

Jason is always courteous and helpful. No complaints at all.

Great service

The staff, including Creed, was extremely helpful. I could not have picked a better place to buy my very first car! Thank you guys for everything.

Clean Dealership and very Friendly folks.

I took my 2015 Ford Escape in for it's normal 5K mile oil change and check-up. All was fine and I want to thank Eric Gantek (Service Advisor) and his team for such a pleasant experience. Also an unexpected positive experience was when Eric present me with a Food Voucher at his Dealership's Cafe. NICE TOUCH.Ron O'Neal-Customer for Life.

Great Staff!

Service was great! Excellent Staff and very helpful! Highly recommend over any ford dealer in Atlanta!!

Dissatisfied customer

I have a horrible driving 2012 Ford Focus! I told salesman,finance mgr,service advisor and gm but no one seems to care. This vehicle have a terrible shifting problem! Ford is aware but have not tried to replace vehicle. Was told to keep driving until the warranty expire! This vehicle drives like crap!

Good service

At Wade Ford they give personalized service to their customers.

Great Service

I had a rattling noise coming from my front right tire. This was my third trip to the dealership about this noise. My service technician (Eric Gantek) made his mission to find out what was causing the problem. Eric and the mechanic found the problem and had my truck fixed very quickly. Thanks Eric and fine people at Wade Ford.

Ford Mustang GT 5.0

THE SERVICE REP JERALD SPARKMAN WAS VERY HELPFUL. HE DID HIS JOB WELL DONE.I WILL ALWAYS GO TO HIM CAUSE HE GAVE ME GREAT CUSTOMER SERVICE. PLEASE RECOGNIZED HIM.

Herman's F150 CARE

EXCELLENT 5 STARS ++++++++++++++++++++++++++++++++++++++++++

Awesome

Love! Love! Love! Wade Ford!! Always excellent service. We have only worked with wade since 1987!!! The absolute best is service!!!!

Bobby Slay

Eric is a great service manager!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

COMPETITIVE PRICING...UNMATCHED CUSTOMER SERVICE

I am very pleased to have had the opportunity to do business with Wade Ford. From start to finish of my purchase of a 2016 Ford Fusion it was professional, informative, and drumroll........FUN! My sales rep, Doug, took very good care of us. Answered any and all questions I had promptly via phone, text, and in person. The best part about the whole process was that in no way shape or form were they "pushy". They allowed my wife and I to make all decisions on our time. It's not like I just went in there one day, picked out a car and drove it home. They knew my price range, showed me several options, even allowed me to test drive several trim levels until I narrowed down my wants and needs. Over the course of several weeks, when we were ready to trade in to a new Fusion, Wade Ford had the perfect car available for us. They checked all the boxes, and did it at a price that couldn't be beat. I am a savvy shopper, so I checked all around looking for a better deal. Couldn't find one...actually Wade Ford came in $600 less than the closest competitor. It is a good feeling knowing you can trust a dealership, because I plan on owning my car for years to come and I am confident knowing that the staff at Wade Ford will take care of me. Thank you Doug, Chris, and Richard for all your time to make this a wonderful car buying experience. It was a pleasure meeting all of you.

Great Service.

I have been trying to fix this issue on my car for more than a year taking the car to gwinnett place ford. First time coming to this dealer and I think they did it. Thanks.

F150 Bulldog Red - Real Wheel Liners

Pete Stewart is very helpful and knowledgeable. On this visit I also met Eric Gantek who was also very helpful.

Very nice dealership and a very friendly staff.

Great sales team and a very nice dealership. I will definitely be back.

Great people!!

Outlaw, Gary and Richard were excellent!! We were in the market for a new Transit 350 for our tour business in Atlanta and had pretty specific requirements and they were able to help and make the process easy for our company. We already use Wade Ford for service for another smaller Transit in our fleet and Josh and his team take good care of us on that side!

Awesome staff

I bought a 2014 Ford Escape. I love the car. The staff was amazing and went out of the way to make me feel welcome.

Best Ever

I purchased a Ford Taurus. The service was excellent and the staff was very helpful.

Terrific Customer Focus!

Josh was very helpful in determining the cause of my issues and was quick to put a solution in place. My salesperson even stuck around after he was off the clock to make sure that I was taken care of. I can't say enough about the service and sales department at Wade, truly a terrific asset to their business.

Great service!

I recently had my 2013 Ford Explorer serviced for a few warranty items. Eric was very helpful and thorough in making sure everything was fixed to my satisfaction and in a timely manner. Everyone at the service center was extremely polite and helpful! I have come to Wade Ford to buy my vehicles and service them for over 18 years! Never disappointed!

HR Director

It was a great experience and it was timely as well.

Car Service

I always get excellent service from Eric Gantek he's the BEST!!!!

Service Department

Eric Gantek always takes charge of your problem or service needs. He provides a very good image for Wade Ford.

?????

2016 Explorer Limited. Very pleased with the vehicle and the service. Very disappointed with Ford engineers placing the water pump where the engine has to be moved to replace it!!! What were they thinking???

Beautiful new facility

Traffic was hideous, I was late, but they were waiting for me with smiles on their faces. Wade Ford staff are so professional and courteous.

Great service

Erik Gantel was my contact person and he was extremely helpful and knowledgable. He kept me involved with the entire process of what was happening with my vehicle.

Great delaership and service

Always a great experience at Wade Ford. No problems and friendly service staff.

Awesome Experience

I bought a pre-owned work vehicle, the second from Wade Ford. Marty was extremely helpful and professional. Great dealership!

Service

My experience was great. I did not have an appointment. My service was quick and very good. I was greatly pleased.

Wade Ford: Awesome Service!

The main reason I continue to purchase vehicles from Wade Ford is their fantastic service! Rick is always able to answer questions, schedule visits, and make me feel like I am their number one customer! I LOVE working with Wade Ford!

had an awesome time

I had a great experience at the Wade Ford dealership yesterday. I don't know any dealership that you can go to and get educated first before you buy a vehicle are even thing about getting one. They offered a credit and financing seminar which I attended and I received so.e great information from some educated men, Phillip from wade ford, Darrell from WALK 1380 radio station and even from another guy that was also there to get educated Mr. Shelby PM preview . They fed us an gave us great info to prepare us for our next purchase. So I thank all that was responsible For the seminar. Look forward to more seminars, and purchasing my next vehicle

Attentive and friendly

The service staff was helpful. I did bring an issue on my vehicle that should have been operational prior to purchase. The responsibility was put back on me to get this fixed.

Satisfied Customer

2015 Ford Fusion. The sales staff and service department have been very helpful. I only had one incident when I had to wait a little longer than I would have liked for a part to arrive and for it to be installed. Other than that, my experience with Wade Ford has been good.

Close to home dealer.

Didn't get all repairs done because of price. I didn't know there was a cost to giving an estimate.

Great service.

Jason Smith is an excellent Service Advisor. He kept me informed about the status of my repairs and was very clear on what was required and what the cost breakdown was. I would definitely recommend Jason and Wade Ford to others.

Outstanding Service Department!

I purchased my 2008 F150 Lariat new from Wade Ford. Over the years, I have all my Ford trucks and cars serviced by Wade Ford. All the Service Representatives are top-flight. Typically, I deal with Eric Gantec who began his work career at Wade Ford about 15 years ago. It is amazing how knowledgeable Eric and the rest of the staff are about the Ford line of products when you consider how the technical, mechanical and electrical parts have evolved over time. You can expect a quality repair and / or service every time.

No hassle buying experience.

I just purchased a 2015 Ford, F-150 Supercab. Gary Austin, Wade Ford sales rep, was great. He did not try to sell me something I did not want. I got the truck I wanted at a price I was willing to pay. Heavy discounts really lowered the final cost. I've already received lots of compliments on my purchase.

Great service

They did what they told me they would do in the time they said they would do it. Excellent customer relationship by all the people that were part of the service. I brought my car to them and they drove me back home, then came and got me when the car was ready. Great service !!!

GROVER TATUM OWNER OF A WONDERFUL USED TRUCK

THE SALESMAN WAS SO INFORMATIVE, FRIENDLY, BUT NOT PUSHY. HE ANSWERED ALL QUESTIONS ASKED AND WENT OVER AND BEYOND TO MEET OUR NEEDS FOR A TRUCK. THE ASSISTANT MANAGER WAS SO NICE TOO. EVERYONE WE MET THERE WAS SO FRIENDLY AND KNEW WHAT THEY WERE TALKING ABOUT. EVERYONE MADE OUR PURCHASE SO PLEASANT, EASE AND COMFORTABLE. WE HAD TO TAKE IT BACK TO GET STAIN OFF DASH AND MET THE PEOPLE WHO DID THAT. THEY WERE SO NICE AND DID A GREAT JOB TOO. WE WERE VERY WELL SATISFIED AND FELT SO GOOD ABOUT OUR VISIT AND PURCHASEAT WADE FORD GREAT JOB

New F150 bought at Wade Ford

Nic Odom was very honest and patient with me and made the experience positive.

Repair work

brake warning indicator light was coming on intermittently on instrument cluster. I knew the brakes could not be worn out due to low mileage of vehicle. Tommy Powers first tests led him to believe a mew instrument cluster might be needed to correct problem, but with further diagnosis and tests he corrected the problem by disconnecting and reconnecting numerous sensor plugs. No cost to me, covered by warranty.

Change oil and filter

great service, 2010 Ford F-250 diesel, oil change and filter

Awesome experience!

I am a Costco member and purchased through the Costco car buying service. Everything g from the first call to the dealership to vehicle delivery was handled professionally and far exceeded my expectations. This is how car buying should be!

Great and friendly people and service.

I am always happy with my services at Wade Ford. Everyone is always very nice and helpful. Please keep up the great work.? I will always keep coming back.

Great service staff and work

The service I received was great, Eric was my service rep. I have recently experienced the loss of my sister, called in and advised Eric I needed to reschedule the repair; he assured me that was not a problem. When I brought my vehicle in about two weeks later, he remembered and offered his condolences. This spoke volumes to me and left a lasting favorable impression. I commend Wade Ford for having compassionate and caring employees like Eric.

The Best Service Dept.

I was very pleased with the service dept. For the first time (after 2 routine service visits) this year, they provided a loaner vehicle instead of using Enterprise Car Rental. My my past experiences with Enterprise car agency they provided have not been good. So I am happy to hear that Wade Ford will now provide a loan vehicle if needed when service/repair is required for an entire day. The staff/technicians in the service dept. are very professional and friendly.

First rate, as usual.

Wade Ford took care of my routine maintenance issue on short notice at no inconvenience whatsoever. Happily, this is the level of service I have become accustomed to during my three years as a customer.

Credit Problems, No Problem

I had an issue to arise that caused my credit rating to fall, so I was skeptical about buying a var from a Dealership. I put in a couple of applications anyway and received a call from Mr. Creed Parnell, it was really the BEST car buying experience I have EVER had, he was honest and upfront, hr explained what my challenges were and what I was facing, he then turned around and MADE it happen, I rode of in 2012 Ford Fusion with plenty of bells and whistles, Thanks Creed Parnell and the wonderful team that helped to make it happen, Wade Ford your team was GRRRREEAAT? THANKS!!!!!!

Body shop

Had some body work done on the F150. Rusty in the body shop was a real pleasure to deal with. The workmanship was excellent.

Oil change

They were very good and they got me in very quickly and the service was excellent.

service on Lincoln LS

A1,you always do a great job.Service is always prompt and courteous.

Owner of Henry's Louisiana Grill

I had a wonderful experience. Everything went well. Great staff and service!

Impressed again.

I was met at my car immediately upon arrival by Jerald Sparkman, my service advisor. The large flat screen monitor in the arrival bays had my name and appointment time posted correctly with Mr. Sparkman assigned to my service. The waiting room is comfortable. Cafe Wade is a nice addition, along with food and beverage options. The service was done efficiently, and Mr. Sparkman and the team bringing around the car were very courteous and professional. He reviewed all aspects of the service report and findings and all the actions they took on the car. As good of an experience as I've had from being a former Infiniti and Acura customer. Well done!

Wade Ford

Great team - excellent service every time I go. Very satisfied with Wade Ford.

mr corey johnson

superb excellent first-rate outstanding wonderful exceptional grand awesome

New Mustang GT

After looking at all the Mustang GT's on both lots, the sales manager and salesman got me the one I wanted from another location. Four days later I still can't sleep all night waiting to be able to drive the car again.

Great Service and People

I always use the service department and they are always doing a great job

Great service

Love this dealership love the advisers clean seating area

Auto service

For the most part I'm satisfied with the service I received at Wade. The only thing that I would change is better communication, when I dropped off my car I was told my car would be ready in 2 weeks but it went from 2 weeks to 3 months and the communication really wasn't there. I always had to call and check on the progress of my car so besides that it's the only thing that negatively impact my experience but I don't regret taking my car to Wade.

Great service

An unscheduled visit due to a flat tire on my 2012 Ford Fusion. Left the flat for repair on the way to work & came back at 4 PM to get it. It was quickly installed & the pressure sensors reprogrammed in about 30 minutes. Very convenient.

Great service, easy buying process

Tom Lewis provided excellent service. The transaction was smooth and easy. I will certainly refer friends and family to Tom Lewis and Wade Ford

Wade Ford Review

It was quick and they have a nice area for you to wait. Friendly staff.

Sr. Analyst--Marketing

Great! Best service ever! thank you! we love Wade Ford!

Awesome Service

I contacted Wade Ford, and had the pleasure of speaking to Mr. Jeremy. I inquired about the Nissan Maximum, Jeremy was so helpful, I decided to change my plans and head to Wade Ford. Mr. Jeremy met I and my daughter with great customer service and professionalism. Everyone I encountered was great and very helpful. I would recommend Wade ford to family and friends.

MR WINGO

been with wade along time,we have purchase over 11 car from them.TEAM WADE

Great service

The whole experience was excellent. I called early on a Monday after a holiday and got an immediate appointment. I arrived early and was welcomed immediately and my car was serviced and completed within an hour of arrival and 15 minutes after my scheduled time. 20000 mile service plus recall work all done and at lower cost than expected. Will continue to use this dealership for all my car needs.

Vice President

Rick Cothran always comes through for us. The vehicle is completed on time everytime!

Purchaser

I was disappointed in the way the financing was handled. It wasn't until I was signing the paperwork that i was made aware the financing was NOT going through Ford, meaning the price of the vehicle went up an extra $500.00 from what the deal was made.I still have not received anything from Ford telling me why I was not approved, which I was assured from the finance person I would receive in the mail.

Great staff and excellent service!

Staff at Wade Ford has always been excellent with sales and service! Thank you!

Mrs Valisa Burns

My service advisor Jason is awesome. He makes the exprience very comfortable. I enjoy working with Jason..

Horrible Customer Service!!!!!

****HORRIBLE CUSTOMER SERVICE AND DISHONEST!!!!!! STAY AWAY.**** Trust me thier are other dealerships who would love to have your business and really take the time to help you with your major purchase. This dealership is not very customer service based. The salesman are only concerned about themselves and making a sale so please be cautious. This is a major purchase and they will want you to close the deal on the spot and will get very annoyed with you for asking questions. They do not like very informed shoppers who have done thier homework before going to them, because this will make them have to be honest and upfront which they do not like.My husband and I drove a very far distance to be treated like this was not very pleasant. We were so hoping to secure the car we wanted here today, but had some questions, which the salesperson gave us wrong information, but when we actually read what was on the paperwork, we found out that we would not receive the warranty that he had in fact stated, then he called over his other finance manager who will totally try to bogard you for your business and talk over you and you will not get a word in edge wise. When they see you are informed they will get annoyed at you and basically push you out the door and tell you " Call me when you make up your mind" Are you kidding me!!! Beg you to take our money after that treatment. Never!!!!!BUYER Beware!!!!!! ONLY CONCERNED WITH MAKING A SALE!!!!!Associates need to be trained on Customer Service, after all this is whose business you are trying to gain, so why not focus on the customer and let the sales flow effortlessly to you.

Ford Service

I had to drop my car off early and the staff had no problem accommodating me!

Great people to do business

Have always had a good experience at Wade Ford. Bought my 2014 fusion from there. I come from a long line of ford owners. My father was a foreman at the Hapeville plant. Two cousin one a superintendent at that plant and the other also a foreman. Service has always been great. Jason Smith does a great job for his customers. Had some problems with my tires, but Wade ford made it right. Will continue to use them and buy my future cars form them as well. My salesman Desmond takes good care of me and see's to it that I'm done right. Will continue to use him when buying my future cars. Thanks Jennifer Gantt

Great sales and service team!

Whole team was helpful and on time! Whole experience was a 10! Thanks Wade Ford...

Great Service

Always get great service when I stop by to have the oil changed in my Explorer. Very friendly and always ready to help.

Mrs. Pritchett

Very comfortable waiting experience. Courteous Service.(I am not certain what the Title Box represents, since you have my name. )

Great customer respect

It was apparent from the beginning that there was a respect of my time at the dealership. No one wants to spend hours at the dealership purchasing a vehicle! Though there were a couple of buyers ahead of me to go into the closing, they were extremely accommodating trying to make sure that the "right" football game was on while I waited! After signing of the paperwork, I could not drive the vehicle back with me that day, and I asked that they do a better job of detailing the vehicle before returning to pick it up. The vehicle really looked good upon pick up date, however, the upholstery was still a bit damp. Additionally, they had located and installed a new spare and provided a remote for a key less entry unexpectedly!

fixed in a timely manner

The staff is friendly, helpful, knowledgeable and respectful of my time. Rick Conthran was very helpful in advising the process that they would follow to resolve an electrical issue. Thanks!

Service Dept

I Have a great experience each time I go to this dealership, if I have a problem the people in the service department is always nice and helpful from the manager Mr. Black the service person Quasi I know I didn't spell his name right but I hope you know Who I an speaking about, an the cashiers was great, everyone in the service Dept is nice.Thank youJanice L Woods

Nice place to do business, Fusion Energy issues

I always feel the service team at Wade Ford is exceptional especially my service advisor Rick Cothran. My issue is with Ford and it is because of the poor reliability of my Ford Fusion Energy

Very Professional

Not much to tell. I came in for service. I was greeted in a professional manner, you were expecting me and my needs were met. Thank you

Why we went to Wade Ford...

I had been telling my wife for almost two years that she needed to trade her car in. She finally decided it was time. She did all of the research on her own and test drove many of the cars while I was out of town. When she narrowed it down to Ford, Toyota and GMC...I went with her to test drive them again.Then I did some research on the dealerships in the area. We visited all three and I made the trip to Wade to discuss our wants and needs with Willie. From the beginning, he was great. Someone that I knew I could trust with our car buying experience. That is why we came to Wade last weekend and finalized our purchase.

Repairs & Oil Change

The brake light is still coming on. I question whether the items repaired are under my warranties and the 4 tires are worn when I've had the car less than a year.

oil change, alignment & emissions test

very polite and helpful staff. Got multiple items completed in a timely manner.

Customer Satisfaction Survey

The staff was excellent in obtaining the necessary parts, installing the parts and helping me.Thank you very much.

Great new look

I am not local and have not been to Wade Ford since 2012. The place looks great love the changes you'll made with both waiting areas. Rick took care of my vehicle top notch as always.

quick and easy

2016 ford escape, quick and easy service. gave me great deal on my trade in

Fast, courteous service.

Fast, courteous service. I will now enter a few more characters.

Great Service

Service was great, very thorough, very honest. Couldn't ask for a better service rep than Kwesi.

Great Service and clean facilities and good servic

I purchased a 2004 Nissan Titan I received excellent service and staff was very helpful especially Jeremy who sold me the truck and Rick in the service department. I'm very satisfied with the I received at Wade Ford thanks.

Review on service and buying

Ford Escape S. Service was great. Doug Rae is amazing, he was helpful, friendly, knowledgeable and patient. He could teach other sales people how to treat a customer, he was wonderful. My car was towed in for repairs and the cost with the age of the car was not worth it so it was wiser to buy a new car. Jason in service is also great. I feel I was treated fairly, given a good price for my trade and a good price for the Escape.

Car Maintenance

As always the service team at Wade Ford took good care of my needs.

Great Service and Facility.

Purchased F150 from you some time ago. Have had it regularly serviced. No complaints. I find the process efficient and customer friendly. I definitely appreciate the improvements you have made to the waiting room over time.

Great, Fast Serivce!!!!

The service was fast, Wade Ford service tech took care of my F150 like they owned it.

Regular service as expected.

Performed basic oil change and tire rotation as requested. Wait time was nominal.No problems. Thanks

Excellent Service for Low Tire Pressure

Previously, I had my tires filled with Nitrogen at Wade Ford. One tire had dropped to 30 PSI, and the other 3 were at 40 PSI. By the next morning, the 30 PSI had dropped to 24 PSI. Wade Ford inspected the tire and could not find anything wrong with it. They refilled it with Nitrogen. They were quick and friendly, and there was no charge for the service.

Mustang tire installion

Everything went fine with my tire installation and Eric was very helpful.

wondrful service, clean facility

wait time was great ?????????????????????????????????????????????????????????????::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Competent, reliable service.

Always appreciate Wade Ford service. took a little longer this time but satisfied with the results.

Transit Explorer

Very helpful staff - thanks! Very helpful staff - thanks! Very helpful staff - Very helpful staff - thanks!Very helpful staff - thanks!Very helpful staff - thanks!Very helpful staff - thanks!thanks!Very helpful staff - thanks!

Impeccable Customer Service

I have had nothing but incredible service since I bought my Ford Escape. Steve Ewing is a friend of mine and when I bought my car everyone has been nothing short of fantastic. I look forward to my service. Thank you

wingman

had a battery replaced,thanks to rick advising me to stay to have it checked it save me a on road service call for a dead battery,,thanks rick

Wade Ford

Friendly well trained staff. Routine service is handled quickly without issues.

Great Service

Eric Gantec was helpful and courteous. The service was finished in the amount of time he estimated.

You can't touch this!!

I attended the Atlanta car show in the spring & test drove a F150 with the V6 EcoBoost engine & I was really surprised by the acceleration, handling & overall looks. I had planned on waiting until December to purchase a new truck. After much online research & even stopping to look, I decided Wade Ford had the best price, selection & was convenient to my job. I stopped by to talk to the salesman that sold my daughter her Mustang and Chris, the sales manager made me an offer I couldn't refuse. This was on a Monday & Friday, I became the proud owner of a new 2015 F150 XLT. I am really happy with the service and overall helpfulness with the Wade Ford team. I highly recommend Wade Ford & I make sure to tell everyone about the deal I got & the excellent service.

Recall done with ease

I had prompt service on my 2014 Escape recall visit. I had made an appointment; I was reminded of the appointment (and email is enough; no phone call was necessary, and I will tell service rep so in future).Opening the bay before 7, the helpful service team was ready to receive and process the car.Car was ready when I asked for it. Check out was smooth. Pleasant porter brought car to me.Everyone was welcoming and professional.

Great staff and service!

On the day before scheduled service, I called my service advisor Rick Cothran re: a transmission flush. Rick was able to get me in the following morning bright and early to perform the needed service. I would rate the overall service at this dealership as OUTSTANDING!!

Great personality, clean facility, no pressure

The experience at Wade Ford was the best hands down. I have been buying Fords for over 35 year and by far you have been the best dealer by far. Your personal are the friendliness and don't pressure you. They treat you like a person not a sale for a car. In closing I would like to say that the salesman Steve Cole was the best in all my years. Keep hiring salesmen like him. Also just keep doing what your doing. Let the people feel comfortable on purchasing their vehicle.

Works service

Everything was fine except i didn't get a report about all the service work and break tests etc. but i also forgot to ask about it when i was getting the car.

service

Always a pleasure to work with the wade ford service center. Only problem with the last time was the compressor was out and I could not get my tires rotated.

Awesomely fast!!

I came into the store with no appointment found out what was wrong with my car and immediately

Completely Satisfied Customer

As expected I received excellent customer service at Wade Ford service department. My Service Advisor, Mr.Kwesi Asinia, is most outstanding and ever so nice. He understands the repairs I need to my 2010 Ford Fusion and work is completed to my satisfaction.The respect he shows for his customers is commendable. In addition, any staff personnel I come in contact with, from the time I arrive at Wade Ford until the time I leave, have made my experience pleasant.Codos to Wade Ford and Staff!!!Ps.love the new cafe

Great Service

Needed new computer programed after personal mechanic installed it. Made appointment over internet. Assigned to service manager who was in meeting most of morning returned call that after noon. First thing he did was apoligize for be in meeting, 5 stars for this, referred me to service rep to assist. This was day before service appointment so I can find out what to expect. Spoke with rep, car arrives next day. Service rep called informed me car arrived and when it will be finished. Called when it was finished and informed of such. Great service and communication for this I rate my service 5 stars.

Thanks Wade Ford

Wade Ford is amazing. From sales to service they really take care our needs. Bill Franklin in sales always makes sure we get the best deal. Eric Gantek in service always maintains our fleet with ease. Thanks Wade Ford.

Love my sales guy almost as much as my new car!

I walked in to test drive a car I saw online during my lunch break and ended up leaving 3 hours later in a 2015 Edge. My sales guy, Doug, was amazing! He made the car buying experience so enjoyable. I seriously had the best time with him. Everyone I dealt with was super nice. I did a lot of research so I knew the exact number I should have been offered and it was right on point. They made sure I received all the special financing and incentives I qualified for. The price was great and was by far the easiest I have bought a car. I have dealt with other Ford dealerships in the past and the service I was given at Wade beat out all those other dealerships. I am a Ford girl. This is my third Ford and I will never go to another dealership. Wade has a loyal customer when it comes to me.

Good service overall, website needs work

I had hoped to get my car detailed as well. The online scheduling lets you pick an appointment time but it does not notify the service person how long all of the work will take. I was fine getting that extra work done later. I just felt bad for surprising the service person.

Great friendly service

Entire team is friendly, concerned about my reason/reasons for service, always strive to make my visit a positive experience. I'm a customer for life.

2010 ford fusion

Rick has been great in taking care of our issues with our 2010 fusion thanks for all of his help

Great service

I trust Wade to provide the best service for my daughter's car.

Great experience

The whole process was simple and painless. There was no pressure from the salesman and the car I bought is great!

excellant service

09 ford ranger fx4, service was excellant.,site very clean and modern,my truck was completed in a timely manner. all in all very satisfied with my experience at Wade Ford.

Third ford ..,

Wade ford is always super curtious and professional! They get you in and out in an acceptable time! They explain in detail your car's current condition! Never a negative experience with them!

Good job

Staff was friendly and my car was in and out in a couple of hours

Great service.

Charles was fantastic in listening to our needs and fixing our Ford.

Registered Nurse

Quesi was professional, reassuring and showed expertice in diagnosing and treating the problem for my 2007 Ford Explorer.

Splendid dealership!

Mr. Desmond Robain was great to work with as was the rest of the staff I encountered.

Great service

I came to get an oil change and didn't have to wait long.

Gary Austin

I was referred to Gary Austin at Wade Ford through a friend and business associate, Kristi Hyde. She bought a Flex from Gary and said it's awesome. After a month and half of phone calls and emails with Gary, it was time to test drive a Flex. I had a 9:00 am appointment, I was was driving my new Flex home at 2:30 pm. I was not prepared to buy that day, and didn't have all my paperwork needed, so it was a longer process. Gary, Richard, the loan department, and everyone involved at Wade Ford, had patience and went above and beyond what any dealerships normally would in my opinion. I highly recommend Wade Ford.

Great Work

I like the friendliness of the staff. I walked in and before I could ask who I needed to see, my name and my service adviser popped up. I was so impressed, I knew right away who to ask for. I like wade ford.

Quality staff

We went to look at a used Ford Edge, started talking with Steve C, he was professional, friendly and easy to talk to. We test drove 2 Edges and i decided to purchase one of them. While i was taking care of paper work, my girlfriend test drove an Explorer and she also ended up buying it the same day. It was a long day of test drives, negotiating and paperwork. Steve was great through it all.We are happy with our new cars and had a great experience.

Great and fast service.

Great and fast service for a walk in. It went great.

Great service with excellent staff

I'm very pleased with the service that I received at Wade Ford of Symrna GA. Excellent staff they were kind and warm I felt comfortable great representative Kwesi Asinia let me tell you he's the best very kind knowledgeable and detailed.I must say I definitely will be returning for all my Suv service needs.

Mustang Service

Eric took good care of me and my Mustang. He was great, Thank You Again.

Good experience

Staff very friendly and helpful. We will be back next week for service, hope it goes well also. My only disappointment was how long it took from the time we said we are purchasing the vehicle and we left. This process should be faster.Salesman Leslie was very nice. Would definitely consider Wade Ford again in the future.

Great Service!

Eric was great! He was right there whenever I needed assistance. Even when he was busy with a line he was able to multi-task and let me know the status of my vehicle. I will be back.

Car service

Always received good customer service from Jason. He works within my schedule to get services completed for me

Excellent experience this time!

Saturday I bought a 2016 Escape SE from Steve Cole. He was excellent! He was patient with me and my questions, told me various options, showed me available Escapes based on my requirements, and didn't make me feel like I was wasting his time. The one suggestion I do have for improvement for you is to speed up the financing process. It was over 1 hour before we actually sat down in the office to review finance arrangements, and that's just too long. Actually I had a horrible experience with Wade Ford service manger about 3 years ago and vowed to never do business with you again! And I haven't until my friend persuaded me to go this one time. I glad to say this experience was totally different.

Regular Service

This was the first time I did not have to wait a half of day for regular service and that was refreshing.

Great service!

Excellent service! Wasn't there long for my repair, and the customer service was right on time!

Great Service!

I purchased a 2015 Ford Edge. Steve was great! He listened to my concerns and limitations, offered other options without trying to talk me into a vehicle I did not want. In the end I left with what I wanted and was done in less than three hours, including test driving 2 vehicles. Unlike another dealership which never offered a test drive!

Recent visit for wheel allignment and oil change

Service was super and the staff competent, polite, and most helpful.

Excellent Service

Our service manager was excellent. I believe his name is Gerald and thought he was very personable, listened to what I said, and got our car ready early! He gave me good advice on fixing our problems with our 1999 Expedition and made sure everything was done properly. Thank you.

great service

Great service and hospitality. From appt time till completion of service, it was a good ecperience

A Positive, Low-Stress Buying Experience

I have purchased many new and used cars over the past 40 years or so, and my recent purchase of a F-150 King Ranch from Wade Ford has been, by far, the best car buying experience ever. It takes me a looooooong time to buy a new car. I met Nathan Crocker at Wade Ford about 2-3 months ago after an online inquiry. I told him over the phone that I did not respond well to high pressure sales tactics and he assured me that was not the way he operated. HE TOLD THE TRUTH!!! ----which, as we all know, seems to be rare in the car selling business. He never bugged me, never pestered me, never told me I was going to miss the "deal of a lifetime" and never asked "What can I do to get you in this truck today?" When I was ready to look he was available to assist. When I had a question he answered it honestly or got the answer and got back to me in a timely manner. I did plenty of shopping around, but when I was ready to make a purchase, I went back to Wade Ford and talked to Nathan. I was given the time and the opportunity to get exactly what I wanted. When it came to price, I had done a lot of research on my own and consulted a variety of resources. I am confident that I got a good and fair price. I'm sure that Wade Ford made some money off of me, as they should. Likewise I am confident that I did not get cheated with any dishonest or unfair sales tactics or excessively high pricing. I was treated as a well informed customer and given a price that did not offend my integrity. So far, I have been impressed with the Dealership and everyone with whom I have met at Wade Ford. I hope and expect the same level of integrity, honesty and professionalism in the future for return visits and service.

All around great experience

I went in to buy a Ford Focus and almost instantly I was helped by Desmond and Chris and they got me the focus I wanted and it only took about 2 1/2 to 3 hours. It was the quickest and friendliest experience I've ever had. I will definitely be recommending wade ford to anybody who is looking for a car.

Wade Ford

Everything went perfectly! Super group of people.

Great service from the sales staff!

I was looking for a good used van for my hobby/business, and found just what I needed at Wade Ford. All of the staff was exceptional, and I had a pleasant buying experience. I will highly recommend Wade Ford to everyone I know seeking to purchase a new or used vehicle. Thank you!

Excellent experience

I purchased a '15 Lariat on Thursday and the vehicle was ready as soon as I arrived. The General Manager gave me a complete tour of the dealership and introduced me to my salesmen. I had a test drive and thorough explanation of all features and the F&I people completed the transaction accurately and promptly. My experience was excellent and I look forward to returning to but a '16 next year. Glenn Pryor

Ford Excape owner

This was the sixth oil change for my 2013 Ford Escape purchased in October, 2012, so this one was free. The young lady who checked me out in the Service Department was extremely helpful and quick in coordinating the removal of the charges. I dropped off the car very early and by noon it was ready for pick-up.

Ford Fusion Service Department

I took my Ford Fusion in for 10,000 mile checkup. The service department associates were very friendly and helpful. My recall items and service checkup were taken care of on the same visit and documented on my receipt. Thank You!

Ford Fusion Energi battery replacement

Rick Cothran was great, he diagnosed and solved the problem very quickly. The shop was very busy but they seemed to have everything humming. I love my Ford Fusion Energi and this service experience reinforced my belief that going with Ford over other choices was the right move for me.

Trustworthy and reliable

I bought a pre-owned vehicle at Wade Ford and I couldn't be happier with the experience and the result. I am just moving to Atlanta and, unexpectedly, found that I needed to buy a car. I was referred to Wade Ford as a reliable, trustworthy dealer that really puts the customer first. Jeremy Jones and his team searched until they found the car I wanted within the price range that I had budgeted. What's more, they made sure that the history of each car they found that might be a candidate was thoroughly vetted so that I would have a vehicle of good quality. As a newcomer to town, I was relieved to have a team that was working in my interest. They really pulled it out! I'm loving my Mini Cooper!!!

Wade Ford Review

Service was fast and easy. The people at Wade were very friendly and knowledgeable. Great experience and highly recommend

Great experience

It was an excellent experience. I would recommend.

Great experience buying a new car!

Everything was very efficient and we were able to agree on a price and drive away within a couple of hours. Doug did a great job of presenting options by phone and it was very consistent with what we saw when we got to the dealership. Overall - great job!

Awesome Service

My Service Advisor, Rick Cothran at Wade Ford is outstanding. He has been so professional and knowledgeable and all around super nice guy. He has maintained all of my Ford vehicles all of these years. Gets any problems fixed the first time.Plus overall the dealership is pretty courteous.

Purchase from Afar, 2015 Mustang GT Convertible

Internet deal with me driving 2.5 hours. They were fair on trade in and had the inventory that I had interest in. Good business on both my and their parts. I am very happy with my Mustang

Great and timely service.

My routine oil and filter change with tire rotation and general vehicle check was done in a very timely manner. All staff especially professional and pleasant.

Service and facilities

The service I receive at Wade Ford is excellent. I have always been well taken care of and they always keep me updated on progress and inform me of what was accomplished.

Pacesvet

Thanks again for years of excellent service. You always get my vehicles serviced, tested, and back on the road quickly!

great professional and friendly staff

The service at Wade ford is always extremely professional and I know that they are always trying to do the best job in the shortest period of time. The staff is great and very personable. I would recommend them to others who need to have their Ford auto or truck serviced.

Great service

I was looking for a new mustang GT and Nathan was referred to me. I got the car I wanted and was treated great the entire staff was absolutely awesome. I have found my new dealership and will recommend Wade Ford to my friends and family.

Service

excellent service staff - good value -friendly personnel - recommended to all - Rick Cauthron is the best

Ms Cheryl Spann

I had a great experience at Wade Ford. My salesman was courteous and professional. I have bought 3 Lincoln/Ford from another dealer in prior years just decided to give you a try.

Transit Conversion Purchase

I would like to thank Doug Rea for his professionalism and help during the purchase.

Professional and accommodating

Gary Austin was professional and helpful. There was no pressure to purchase a vehicle at all. Gary was accommodating, easy going and a pleasure to work with. I recommend Gary and the Wade Ford team without hesitation.

Great People

The best ever! Great Management and Sales Staff.?Everyone went above and beyond to meet my needs.

Very friendly and inviting place