VW Audi of Naples

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 5.0 Overall Facilities: 4.9


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An Outstanding Dealership

5
Duncan on 11/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Dealing with Kyle Harsh made our Leasing experience at Naples Volkswagen a pleasure. From finding a 2017 Beetle Convertable available that we wanted, to delivering it in a timely manner, Kyle and Naples Volkswagen made us feel like family.


Audi guy

5
John P on 11/17/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Third car with Jeff Sawick. Very knowledgeable great salesperson. Great professional person and dealership . Everyone is terrific no pressure they are there to please.


Good experience

4.7
Mike 53 on 10/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

My car buying experience with VW of Naples was very positive. They were very courteous, helpful, and made the experience a happy one. I used to dread visiting a car dealership, but would be very inclined to return here for my next purchase.


Mr thompson

5
Jeff thompson on 10/18/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Marcella went way out of her way to assist me. Very personal and professional she even asked what channels I wanted on my radio. By far the best car consultant I've ever met. I appreciate her and her assistance. She definitely exceeded any expectation I had. Thank you.


VW of Naples

5
Steve on 10/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

First time buyer, first stop while looking for a auto for my wife. Vinnie met me in the lot. Due to his knowledge and personality I purchased two cars and he had them ready to go the next day. Great experience.


Great Customer Service!

5
FK on 08/09/2016

Customer Service: 5.0 Buying Process: 5.0

This was my first experience with Audi Naples, and it could not have been better. I found my new vehicle (Q7 TDI) online, called to get more information and ended up talking to Tamas Nagy, who was very helpful and accommodating. After about an hour of talking and texting back and forth discussing the terms of their vehicle and the trade parameters for mine, I sent the necessary documentation and hit the road. We had a 3 hour drive from Clearwater and was due to arrive an hour before closing, but bad weather pushed the arrival time to 30 min before closing. When we got there, we were greeted in the parking lot by Tamas and others who got right to work assessing my vehicle and walking us through and test driving theirs...then right to Keith in finance, who had already contacted me while driving, so everything was in place prior to arrival.The vehicle was even better than expected and the overall experience was painless- as promised! We were in and out of the dealership in about 45 min, including the extra time Tamas spent after the purchase (and after closing time) to go through EVERYTHING I could want to know about the mechanics and technology available. I will certainly go to them for my next purchase.


Thank you Julian Chiappy

5
Beetle on 07/23/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Special thanks to Julian Chiappy, Certified Sales Consultant, in helping me find the right new car. Julian is extremely knowledgable, polite and patient. I highly recommend him. I purchased a Beetle Dune. It's such a fun car to drive.


Service to Sale

5
AUDI DRIVER on 07/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Wonderful service and buying experience while on holiday in Naples.Jason Giardina is the perfect Sales Person. He is personable, has product knowledge and most helpful in making our purchase A wonderful and unexpected pleasure. Kudos to Joey Hanitz, Service Consultant--he is the best! Michael Schuttand Dan Walsh make Audi Naples the place to buy your Audi.


my third car from Kyle Harsh

5
tame Mesiha on 06/28/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

this is my third care from this professional sales man Kyle Harsh, he is the best sales man I m dealing with him , really I appreciate all what he did and thanks for VW dealership


Jeff the best

4.5
Rollypm on 06/03/2016

Buying Process: 5.0 Overall Facilities: 4.0

Great experience,Jeff was wonderful to work with, no pressure,and new the Audi product. Would recommend Jeff to all my friends


Ask fo Tamas Nagy.He knows Audi's!!

5
MikeyA3 on 05/26/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

First time buyer here. Was impressed by Tamas Nagy and his knowledge of the inventory on hand. I told him what I was looking for and he led me right to the perfect car, a loaded down Audi A3 convertible. He also knows his product like no other salesman I have ever met. This is my 71st car in 50 yrs. and 31st since moving to Naples in 1994 so I tend to get annoyed with sale people that don't know their product as well as I do. Tamas knows his Audi's very well and I hope he has a long and prosperous at Audi of Naples. Go there and ask for him. You won't be dissapointed!


Best dealer I've ever been to!

5
Nahumc1 on 05/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I never thought I could negotiate a car online, through email and calls. Its unheard of. John and Anthony were very attentive and answered nearly any question i threw at them. We were able to talk car prices features and even had pictures sent when they weren't on the site just yet. They truly went above and beyond their call of duty at this dealership... Lets just say I won't be going back to Mercedes. Ted the Finance Director was a character, and explained everything to the "T" as well. Builds a great rapport with his customers and transitioning from John and Anthony to him was a breeze. He knew how to get the best deal and work his magic with the bank to get you the best deal he could. Thanks gents! Will definitely be returning.


Ultimate car buying experience!

4.3
Wendy on 05/13/2016

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 4.0

Naples Audi makes car buying a pleasure. I love the thought of having a new car but dread the process of purchasing.... until now. John Holman and Roger Alfonso made my Audi A 3 purchase painless, easy and pleasurable. It was the most positive car buying experience I've ever had in over 30 years!!! All my questions were answered in detail and John, Roger (the entire Audi of Naples team) are consummate professionals. I've recommended all my friends, even a few that live out of state, to purchase at Audi of Naples with John and Roger...fair pricing, great inventory and excellent service! Definitely a 5-star dealership!


Great Online service

5
Audi fan on 05/11/2016

Customer Service: 5.0 Buying Process: 5.0

Dealt with Audi Naples online and they were the most serious and straight forward dealer. From very beginning gave a very competitive price with no hidden items (or asking me to put my commitment to buy in writing). My new A5 cab is looking great


Great Staff to work with

5
LoveMyAudi on 05/03/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is my second lease with them and they continue to impress. I always work with Jeff Sawick and he always makes sure I am happy. He is always determined to find the perfect car I want, even if it means searching for hours as I continually change my mind on the features and colors I desire. Once you come here, it will be very hard to leave. I will continue to keep coming back. I always leave happy and excited!


New Car Purchase

5
Vincent Agostino on 05/02/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Continue to be very satisfied with my buying and service experience at Audi Naples. Of all the dealerships I have dealt with over the years, Audi Naples, by far, continues to deliver the best car-buying and service experience. From their Managing Partner, Brian Massoll, to Jeff Sawick, their Audi Brand Specialist, and staff, they are courteous, knowledgeable, honest and efficient in every phase of the interchange. I can't possibly say enough good things about their overall customer service and ethics, so I'll just finish by saying that I will definitely be referring other prospective Audi and VW customers to Jeff Sawick of Naples Audi. Thank you Naples Audi.


Awesome Salesman and Vehicle

5
J. Mandeville on 04/13/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently leased a 2016 Passat and in the simplest of words "I could not be happier". My salesman, Kyle Harsh, met all spectations of a stellar salesman. I have been a VW person for a very long time and I would be very happy to refer my friends and family to VW of Naples and Kyle Harsh.


Superb on all fronts

5
Eugene on 03/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I got my 2017 Audi A4 via the Naples branch. The entire experience, from the first query about when the car arrives until I drove it home, was top notch. My sales person, Jeff Sawick, deserves particular praise. He is very knowledgeable on the products, courteous, friendly, and very accommodating. I'd definitely recommend the car itself, the dealership, and Jeff to others. Very happy!


Wonderful experience

5
William S on 03/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a new 2015 VW Jetta. Met with salesman Jacob Roden, who was fantastic to work with from the beginning of the experience. He was low pressure and very attentive to my needs and questions. After spending 5 hours at another local dealership the day before only to be lied to, mislead and treated poorly, the experience at VW of Naples was very refreshing. I would highly recommend this dealership.


Awesome

5
ER on 03/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My salesman Steve worked very hard to put together a perfect deal on a certified A4 for me. I could not be more happier with the purchase.


Excellent service

5
Martina Guzman on 03/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Excellent customer service, the sales associate Vinny Cafone provided the best service I ever had.


Disappointing experience

1
1autofreak on 03/09/2016

Buying Process: 1.0

I emailed about a car they had listed and was told they took a deposit that morning. It was still on cars.com a week later so I emailed again and was told they had the car and I made an offer and the sales person said he would get back to me within 15 minutes four days later no call. I emailed and asked why no one called back and was told again the car was sold that day. You be the judge. Would I deal with them in the future? Not a chance.


Love my VW Passat!

5
Mike on 02/14/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Bought a lightly used Passat (my second) from VW of Naples. Just a terrific, comfortable and utile auto. I've always been a believer in the build quality and reliability of the brand. In addition, the purchase experience is an easy and comfortable experience at this dealership.


Good dealerhsip

5
cgv on 02/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Nice dealership with very accommodating sales and finance people.


Best car buying experience

5
Joyk on 01/29/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I had a great car buying experience at the Naples Audi dealership. Our salesman Anthony Caponi was extremely friendly and very professional. We live our new car!!


Great Salesman !!!!! everyone was great!

5
Rina D Lazo on 01/25/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Went there on a Saturday just for a test drive and got out with a Golf GTI ha ha love my car!!!!!


Excellent service. Jeff Sawick was a great help.

5
Johnny A on 01/25/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Audi Naples made buying a car easy. Plenty of cars to choose from and we bought exactly what we were looking for. Great job to Jeff Sawick.


A Great Car Purchasing Experience

5
Sharon Overson on 01/22/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My old car was dying. Erin Presley had helped my family for years. I actually couldn't sleep and had the nerve to text her at 5 a.m. She responded promptly and assured me she would help. She emailed me all the information to begin the process. When I arrived, she was right there. She knew it was a hard time for me, letting go of an 18 year old car that had been my beloved dad's. I had not owned a new car for 10 years. She put me in a beautiful car that I can afford. She and Chuck made it all happen. It is great to know that my family never has to worry about who to go to to buy a car. This dealership, Erin and Chuck are the real deal.


fantastic dealership

5
#audiQ8lover on 01/22/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The customer relationship was amazing. The salesman was knowledgable and not pushy. There was no pressure. He was honest. there was no price haggling of annoyance. I am so happy I got my car here in Naples and didn't travel over to the east cost of Florida to get. It is a wonderful machine!


Best Experience Ever

5
Yelena Orlova on 01/19/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Had a wonderful experience purchasing a new Audi Q3. Jeff Sawick provided an exceptional service, knowledge, and care. This is our 3rd car buying from Jeff and definitely not the last one. Extremely satisfied. Great man, great personality. Thank you Jeff!


Great experience!

5
Barb S on 01/15/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

One of the best car buying experiences I have ever had.


Ryan is the man!

5
Howard on 01/10/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a Great experience with Ryan Gaumer. The most authentic car salesman that I expect to find in a dealership. My first choice car was sold out from under me, but, Ryan quickly came up with the perfect alternative. Although the process is time consuming, we were able to make the deal and drive away with the car. I will definitely be revisiting this state of the art showroom with their professional salespeople. He was respectful and patient. Ryan listened to our needs carefully and didnt use any pressure tactics. We will surely buy our next car from him.


Easier and more enjoyable than deep tissue massage

5
John Sugarman on 01/09/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thank you , thank you , and thank you!!! The people at Volkswagen of Naples made my car buying experience one for the record books. From the instant I contacted them, I felt a sense of confidence in both their ability to meet my expectations and make the process as painless as possible. They combine professionalism with an honest, good-natured human touch that is sorely missing in this day and age. They listened when I spoke, answered all my questions honestly(even when it may not have been in their best interest), and truly seemed more concerned with my feelings than their sale. I got a great deal on a great car. I love my new 2016 VW Beetle Convertible . My daughter has named her Felicia. I could go on and on about how easy and enjoyable my car buying experience was with Volkswagen of Naples, but I hear Felicia calling my name. The open road awaits J. Sugarman P.S. A special thanks to Chuck Whitley, the sales manager at vwofnaples. He really is one of a kind!


Great Experience!

5
Lauren Naples on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We had a wonderful experience buying a new Jetta from Jay (Jacob Roden) at Volkswagen of Naples, FL. He was very helpful and accommodating, and such a nice guy. My transaction went smoothly, and I love my new car! I would recommend Jay and Volkswagen of Naples to anyone looking to buy a new car. Overall great experience!!


New Car Purchase

5
Jim on 01/07/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I have bought several cars from VW Naples and recently purchased a 2016 Tiguan from Jay Roden. The experience was only positive. Jay was thoughtful, thorough, and genuinely helpful. Our past positive experience with the service department was also a significant factor in the purchase.


Great professional help in car shopping

5
Steve of Naples on 01/06/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

It was a pleasure dealing with Audi Naples and their team of professionals


Naples audi

5
Ed Ibrahim on 01/03/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

10 star service. This is our second car we have purchased from Audi of Naples and we love it. Our salesmen Steve Berry was very helpful in helping us chose the right car with the right options(Audi A6 Amazing). After we made our purchase Steve went over everything with us from A to Z to better understand all the features. Highy recommended dealer and sales staff. Thank you Audi of Naples


A5 purchase

5
Doc on 01/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jeff Sawick excellent service on this purchase and was knowledgeable and friendly throughout the process it was her second purchase from him and there will be more


Great Deal

5
Patricia on 01/02/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Enjoyed the process. Jay was very attentive and answered all my questions and concerns. I felt like I was dealing with a honest person who's main concern was to make sure I left happy about getting the best deal there was to be had. Erin and I talked on the phone a few times and she put in the time to find the best deal for me. Jay stepped in to complete the process when Erin left with an emergency. Overall I was very happy with the outcome. Hope you feel better Erin. Thank you both.


overall experience

5
Dana & Ed on 12/29/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

had a wonderful experience purchasing new beetle convertible our salesman was great and so was everyone else that we encountered. thank you VW of Naples.


Best car buying experience I have ever had

5
Chris Moritz on 12/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My Sales rep Erin Presley went above and beyond in my new purchase. Her sales process is 100% different than the traditional 9 people that greet you at the door and follow you around in most dealerships I have been too. This was the most pleasant experience ever. We actually texted critical info back and forth while I was Xmas shopping for my kids so that all I had to do was come in and sign my paperwork and drive off with my new car. I would recommend VW of Naples to anyone who wants a good product for a fair price with impeccable service.


Great people, nice facilities

4.7
Dee on 12/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Fast, efficient and people were very kind. Just need to stock up on shirts and other fun things to look at while waiting.


after an extensive search....

5
El and Bill on 12/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rex Manchester of VW Naples made all the difference in our car buying experience. Rex exceeded our expectations; he was knowledgeable, professional, patient, and fun. Our search for a new SUV/crossover had turned into an event involving more than 50 family members and friends who followed the 3-week journey as we looked at/compared more than 20 different cars in 12 car dealerships in the Naples area. Along the way, our opinionated friends were not shy about expressing their views and experiences. When all was said and done, the winner of the search was the VW Touareg. We highly recommend Rex, his manager Chuck Whitley, and the Naples VW dealership. We, and some of our friends, had concerns initially about VW and the diesel problems. Following some research, the car (along with our confidence in the VW Naples dealership) outweighed the concerns.


NC loves Naples!!

5
Andre on 12/17/2015

Buying Process: 5.0

I live in North Carolina and I will only go to Audi Naples for all things Audi and I work with Jeff Sawick. I just bought my second Audi from him, and it was amazingly straight forward to do, great value and first rate experience.


ABSOLUTE SATISFACTION

5
Annamarie Healy on 12/12/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Just leased a 2016 VW Beetle Convertible from VW of Naples. I have been leasing cars my entire life, and this has been the most painless, migraine free experience I have ever had with any dealership. I must thank Jeff Petersen my salesperson, Michael in Financing, and even Joe Pozo the internet liaison. Of course I had competitive quotes, however, VW of Naples, without knowing any of those quotes, was hands down, the best leading deal out there. All I can say is WOW! All the staff are super welcoming, smiling, happy, and helpful. Their facility is hospitable, clean, roomy, and free car washes! The Beetle that I leased is comfortable, turbo peppy, and great eye candy. I highly recommend their services.


Great sales experience and service followup

5
Rob C on 12/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Troy Head was very thorough during the sales process, and Joey in service was also stellar after the sale!


Ed & Jackie Johnson

5
Ed & Jackie Johnson on 11/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I stopped in at the Naples Audi Dealership for repairs on my 170,00. mile 2006 A6 ...were so impressed with the Dealership and personnel that we left with a new A6. While waiting for repairs we were introduced to Jamie Schutt ..."just to take a look" at our request. Short story long we left with a new A6 at a very reasonable price and a sense of having made new friends. Jamie was extremely helpful and very knowledgeable about his products. We looked at a couple of cars and left with the new A6 and a sense of having been treated professionally and fairly. Since purchase Jamie has helped us update our ability to fully appreciate/utilize the features that were new to us. Several telephone communications and even a personal visit to our home where we "went to school" with Jamie have us feeling even happier with our Audi of Naples decision. The Dealership and Jamie Schutt get an A+ at all levels.


kyle harsh

5
Paladin on 11/25/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I've bought 5 Audis in the past few years, 4 Q5s and 1 TT. Every experience has been great. Kyle Harsh is the best salesman I've worked with, ever, and that means 50+ years of buying cars.


Excellent Customer Service

5
Heather Zurlo on 11/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jamie Schutt is an expert on Audi and is very professional. Quiet, serious and focused, he listened and accomplished more than one transaction for our family. Thank you Jamie.


Mike Thomas review

5
Mike Thomas on 11/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Keith Ahearn did a great job of explaining our options, helping us get familiar with the 2016 Audi A3 ; and following up how things were going after we left with the car.


Great Long Distance Buying Experience

5
Capt Greg on 11/18/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We were in Naples two weekends ago on a get off the island weekend. We had been looking for a new to us German convertible. We looked at an A4 at the Mercedes dealer right next door to Audi Naples. (See my review of them on their Facebook Page) It was a miserable experience. The next day was Sunday and we were due leave for home later in the day. While having coffee, we looked at the used car inventory at Audi Naples. Why we didnt stop in there on Saturday when we were in the area, I have no clue. There were two possible cars, according to their online inventory. Unfortunately, they werent open on Sundays. We drove over to the lot and found one of the two vehicles; we later learned that the first one had been sold. We were very interested in the second car. The very next morning (Monday), I reached out to the salesman. It took most of the day going back and forth, but we came to an agreement on the price and the car was ours. We had originally talked about trading in our existing Mini Cooper on the new to us A4. After talking with them, they offered us a very fair price on the trade. In the end, we sold the car locally to a friend who needed one. We made arrangements to rent a car and make the 5 hour drive from Key West on Friday. Jason G picked us up at the rental car drop off and drove us to the dealership. We filled out the paperwork and received LOTS of instruction on all the features of the car. Jason took time to work with my wife to assure she knew how to put the convertible top up and down. He also worked with her to set up the memory seats, mirrors, and clock. About two hours after we arrived, we were driving off the lot with our new to us car. If you are looking for an Audi, please call or email Jason G! He is great to work with and made the long distance buy very easy.


Creat service, friendly, knowledgeable sales staff

5
Diane on 11/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Kyle admire was friendly, answered all our questions, and made buying my new car easy.


Great First Car Leasing Experience

5
Hannah on 11/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a great experience at VW of Naples! I was in quite a pickle when I arrived, as my 10-year-old Jetta had broken down in the middle of Alligator Alley and I wasn't even sure when I arrived with it at the dealership if I was going to get it repaired or get a new one. I asked to check out the options for purchasing or leasing a new vehicle while my old one was being evaluated. Ryan Gaumer was the salesperson whom I worked with, and he was great. This was my first experience with buying/leasing a car on my own, because I had my old one since high school. Ryan was extremely helpful and patient while I waited for the results from the repair center and made the decision to trade in my old car and lease a new one instead of repair it. Once I did decide to go ahead with a new car, Ryan was very helpful in explaining all the options and incentives available. It was a very friendly and low-pressure experience, and he made the whole process very simple. Michael in the finance department was great in getting me through all the paperwork efficiently and explaining what it all meant. I spent about 7 hours in that dealership, between the time for my old car to be evaluated, me to consult with my parents and make a decision on what to do, and then go ahead with choosing and leasing the new car! I never would have thought that spending 7 hours in a car dealership would be a good time, but it was! Even the other salespeople, Kyle and Rex, when they were not with their own customers, were kind enough to point out the snacks and coffee so I wouldn't starve, and chat with me so I wasn't bored while waiting for my new car to be ready. Overall it was a great experience, and Ryan followed up with a phone call and a note to make sure I loved the new car!


Great Dealership

5
Jennifer Smolarz on 11/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

What a great buying experience I had at VW of Naples. My salesperson was Luxon Estiverne. He was very professional and even came to pick me up to take delivery of my new car. I was able to get a beautiful new VW Jetta with all the bells and whistles and I just love it. The finance manager even got me a great extended warranty for just a few dollars a month. I am very happy with my experience and I will defiantly be back for my next car.


GREAT EXPERIENCE AT AUDI NAPLES

5
LES FROM CINCINNATI on 11/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

EXPERIENCED A VERY LOW PRESSURE SALES EXPERIENCE AND WAS GIVEN A LOT OF PERSONAL TIME NOT JUST FROM THE SALESPERSON, ANTHONY CAPONI BUT ALSO FROM THE GENERAL MANAGER, JASON MAXIEL. THE CAR I PURCHASED, THE AUDI A5 CONVERTIBLE HAS BEEN WONDERFUL. THEY EVEN CAME OUT TO MY HOME TWICE, ONCE TO SHOW IT TO MY WIFE, AND THE SECOND TIME FOR PROGRAMMING.


Very pleasant and professional experience

4.7
Jim Rogers on 11/08/2015

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience at Naples Audi last week was really good. I would with a young salesman named Jason Giardina who was smart, efficient and friendly I would highly recommend that you contact him if you are interested in buying an Audi product


Best Car Buying Experience Ever!

5
Dino L on 11/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Thanks to Marcella and Jeff for making my car buying experience the best ever! Very friendly and professional staff.


Always Professional

5
NaplesTeacher on 11/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Everyone at VW of Naples is always so professional. Luxon was so knowledgable and helpful. He knew all of the stats about the Jetta models I considered. Luxon took the time to make sure I had everything I needed!


Great Purchase Experience

4.5
RNF on 11/03/2015

Buying Process: 5.0 Overall Facilities: 4.0

pleasant buying experience, very professional sales and administrative staff. made the negotiating and purchase enjoyable.


Great product and staff

4.8
Jf on 11/02/2015

Customer Service: 4.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jamie Schutt is great! He made the whole process very easy! Love my new Audi!


Great services and Buying process

5
Mr A. S.Gandolfo on 10/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very good for all assistance and support for buying a new car Passat CC


Car Purchase

5
Jim Knepper on 10/26/2015

Buying Process: 5.0 Overall Facilities: 5.0

Tommy Gnagy was a pleasure to work with. I feel we got a great deal and the experience was very good. The quality of the used care we purchased is terrific. I would highly recommend Audi of Naples and Tommy to work with.


Terrific Experience

5
CLD on 10/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Superb experience in a process that I usually disdain. Jaime was professional, quick, efficient and got the job done. So good was he, I ended up buying two cars from him with the second one being shipped to my California home.


A good experience

4.7
Nora on 10/22/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

After a fair amount of research I walked into Audi of Naples and was greeted by Jason Giardina. We talked, he checked his inventory, and off we went. He found me exactly what I wanted. Even the color! He patiently explained the lease and options. There was no pressure, just information. Thanks Jason!


New Car Audi A5

5
Dee Dee on 10/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent staff & service was a wonderful experience, I love my Audi A5 it is a pleasure to drive. I would recommend Audi Naples to anyone interested in buying a quality car.


Great service, beautiful facility

5
VEP on 10/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Our buying experience at Audi Naples was very pleasant. Our salesman, Jamie Schutt was great. He was knowledgeable about the cars we were interested in, and never put any pressure on us. We are very happy with our choice. The staff was friendly and helpful, I would definitely recommend Jamie Schutt to anyone interested in buying a car from Audi Naples.


service sale

5
GR on 10/12/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

All the people at this Audi dealership are the best that I have ever dealt with . The sales person was went above and beyond what I would have expected . Will buy from them again.


Great experience

5
Jim S on 10/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Top notch dealer. Very professional in their sales approach. Followed up after purchase to determine if there were any concerns.


jay roden

3.5
tony buccina on 10/09/2015

Customer Service: 5.0 Buying Process: 2.0

Jay was spectacular. Easy and comfortable to talk to. Made selecting and buying car easy Would buy another car from Jay Dealership was not a great experience during the buying process. Process took way too long. If jay wasnt there I would have walked The dealership knew my experience wasnt great during the buying process and stepped up offering me # years free maintenance instead of the one as well as rubber rain mats.i


Car Purchase

5
Kelly C on 10/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Wonderful no hassle straight up buying experience and love working with staff. John Holman is excellent and well versed on the cars for any questions.


Richard & Gail Boyd

5
RJ on 10/03/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Car buying has not been an enjoyable experience the last few years, until Gail & I went to Voltswagen of Naples . Everything was first class and every person we met had a smile on their faces and a personality to match. Our sale consultant, Joe Oliver was a 5 star person. He has a gift of listening to the customer which resulted in our getting the perfect car for us. We will, when ready, be back to Naples Voltswagen, insist on having Joe and enjoy another wonderful ride. Richard and Gail Boyd


VW Audi of Naples

4.7
Phil Reed on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Our salesman, Kyle, was the best sales person we have ever encountered in the car buying process. He never put any pressure on us. He answered all of our questions. We did bargain for a while but it was quick and friendly/ He did not hesitate to let me walk away on our first visit, and we are happy with the car we bought from him.


Great experience!

5
JanetSue on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

VW Audi of Naples located exactly the car I wanted. Everyone was extremely friendly and helpful. The whole process went very well. I am very pleased with my new car and with my interactions with VW Audi of Naples.


Fantastic Service!!

5
Grateful customer on 09/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Everyone was Great from start to finish and Kyle in Sales was super!


Relaxed comfortable no pressure experiance

4.7
HNCO on 09/13/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

Although purchasing a car is not a always a happy fun time, the sales staff at VW Audi made the experience so much better than expected. Jamie and Michael were attentive and very helpful. Went in looking for a car for my wife and although they did not have exactly what she wanted on site, they found her what she wanted and shipped it to our home for her. They were so on top of everything I actually purchased myself a car as well.


Second to NONE!

5
Andrew P on 09/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This is my fourth Audi, from the same dealership. I could have gone to any other dealership in the area to stay with the brand, as I have become an Audi loyalist, but I continue to return to Audi of Naples, aside from an outstanding Sales Mgr, Troy Head, who has over the years become a friend, the service department is the best I have ever experienced. I live in Miami and return to Naples for the purchases and service of my Audi's, I hope that whomever reads this review will know that speaks volumes about this dealership and the Team that makes it so Great.


Excellent Experiance

5
Joe S on 09/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was in the market to lease an A3. Jaime found exactly what I was looking for at a price that was unbeatable. Besides the great deal, Jaime was a true professional; treating my family and I first class. We will definitely be returning to make future deals with Jaime.


excellent service and prices you can't beat

5
Jonathan on 09/02/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a 2015 Passat from VW of Naples and the experience there was far better than any other dealer. Not only were the prices unbeatable but the customer service. I contacted around 8 dealers in one day and some got back to me thru phone calls or emails within several hours, but not here. They got back to me within so fast and whatever questions I had they answered or called me back within minutes with an answer. There is no waiting around there. I will definitely make the drive past the VW of Fort Myers where I live to come to here for all my purchases and services. Thanks to Michael Schutt and Kyle Admire for all your help and staying late past business hours.


Excellent dealership. Excellent service.

5
Paul on 08/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Tamas Nagy was attentive and efficient. An excellent salesperson. The dealership is top notch. Highly recommended.


Excellent Car Buying Experience

5
Audi Fan on 08/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The car buying experience was exceptional. I would recommend buying your car from this dealership as everything was done with the customer in mind. Troy Head went out of his way to make sure I selected the right car for me and also helped in the selection process. As a new Audi owner I will make sure to use them again and recommend them to anyone interested in a professional and fantastic experience.


Great sales lots of car to choose , clean facility

5
Solange Oliveira & Emerson MATOCANOVIC on 08/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Tks GOD to put this to best persons in our lives , the best sales person Jeff SAwick and the best financial expertly Ted Daily , with help us to get our new Q7 and the dealer it's always with open arms to help us get a car we diced not a car the dealer want u to buy they really help in everything tks all personal ,


A Great Car Buying Experience

4.7
Impressed on 08/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Mr. Schutt and Mr. Holman both made buying a used Audi A4 a pleasure. I have not ever been moved to write nice things about dealers before, but I am impressed. Mr. Schutt quoted me a fair price (I had been looking for this car for a few months and know what every other dealer was asking for the same car) and Mr. Holman took the time to make sure that the transaction was seamless. He is an expert when it comes to the Audi product line and is a true professional in a world comprised of too many salesmen.


Wonderful First car experience

4.8
Daniel M on 08/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

I had an awesome experience thanks to Jeff Weissert, first time buying a car was made very easy and I enjoyed it, very kind and professional, I'm enjoying my new car so much


Audi Naples

5
LabelDoc on 08/14/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Found the car I purchased from Audi Naples on line. I live in Tampa. I made it real clear to my sales rep, Jason Giardina, that the last thing I wanted to do was waste a day driving to Naples. Be honest with me on the condition of the car. I can deal with not making a deal because we can't work out an agreement. What I can't deal with is trying to get me down there and the car was mis-represent just thinking we can talk me into something I don't want. We worked out a deal that was in my budget and drove the car home to Tampa. I would drive to Naples again for my next Audi!! Honesty is always the best policy!


Thank you Jeff!

5
Allison on 08/13/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Thank you so much to Jeff, who once again got me the perfect VW Beetle! Worked with him three years ago on my lease and was happy to work with him again on this one! He was informative, patient, easy to work with but most of all fun! Made the decision making and leasing process smooth and simple. Also great thanks to Mickey in finance, thank you for making that part of the process actually fun! Always love working with this dealership and recommend them to anyone looking for a new car. Love my new car, thank you Jeff!!!


I love my new car!

5
Michelle on 08/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Complete satisfaction from start to finish! Steve Barry is down to earth and great to work with. I will buy all my future Audis with Steve. The GM (Jason) was a pleasure to work with! Professional through and through. The Finance Director made the daunting task of signing papers, "enjoyable". The team went out of their way to ensure my "spontaneous" decision was a good one........and they were right.


Internet Purchase

5
Nick on 08/10/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Outstanding sale service. I purchased my car while out of state using the internet. The internet sales specialist (Michael Shutt) and my salesman (John Quinn) were very professional and answered my every question. Never kept me guessing and provided a written quote immediately. My family and I are traveling to Naples and arrive on a Sunday, a day the dealership is closed. Our salesman, John Quinn offered to meet us at the dealership and deliver the car. Outstanding service!


Great experience with Jeff

5
SeanPortCharlotte on 08/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Second Audi purchase in three years, love our two Audi's. Great experience with Jeff, got the car that I wanted and am very happy.


Proud Owners of our 2nd Audi

5
The Gensons on 07/15/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I started our relationship with our sales representative, Troy Head, in 2008 (4 years prior to owning our first Audi). We've been Audi of Naples customers since 2011 when we purchased our A7. Audi of Naples values their customer relationships even after the vehicle purchase. We were so pleased with our A7, the Audi Service team, and our relationship with Troy, that we went ahead traded in and purchased another Audi. We highly recommend Audi of Naples.


Great overall experience

5
VM&FT on 07/13/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rex at VW was great. I originally shopped for a Tiguan just about a year ago. It was a great experience but I couldn't sell my other car yet. I told Rex we would be looking again when my son got his license a year later. He didn't hound us, but sent me an email a couple times when Tiguans were on special just in case. So when it was time, we asked for Rex. He was great, we got exactly what we wanted and he made it somewhat painless. The facilities are great! Overall it was a great experience. Thank you Rex!


MY EXPERIENCE AT AUDI NAPLES WAS TRULY A GREAT ONE

5
Luis Diaz from lakeland fl on 07/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I made the decision in driving 3 hours away to visit audi naples in search of an 2010-2013 audi a3 which they had a 2013 with all the options I was looking for, since the first time I called they treated me with respect and honesty which was the reason I decided to drive 3 hours.It was John Holman who I spoke the first time over the phone and he was the only one I had to talk to in the process of buying my vehicle, thanks for the straight up honesty from the beginning Mr John Holman, it was a great experience. I recommend this dealer to anyone with a 100% guaranteed satisfaction


Great service!

5
ElyseB on 07/08/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My overall experience was a great one at the VW and Audi dealership. The staff were very accommodating and friendly. Luxon was personable, knowledgeable and went above and beyond to answer all my questions and meet the needs of not only myself, but my family as well. I appreciate the individualized service Luxon provided and his recommendations throughout the process. I would recommend anyone to this dealership!


Great Experience!

5
Lori on 07/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The dealership went above and beyond to find me the exact care I wanted and had it shipped to the dealership. Jamie Schutt, the salesperson, was professional and great to work with.


Great dealer

5
BarbaraB on 07/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jacob Roden was an excellent salesman - personable & Profesional. Dealer had a good supply of cars and reasonable prices


Professional At Every Step

5
paterbil on 06/28/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Tamas Nagy made certain that I bought the car I wanted at a fair price. From test drive to finance to the 'training' before I drove off...every question was answered, every detail gone over, everything to my satisfaction. All of the staff that I met at Audi Naples were professional and courteous. Simply, it was one of the best customer service experiences I have ever had, from top to bottom. I know Audi is a fine car, this is my third. What I did not know is how satisfied I could be with the transaction; Tamas Nagy & Audi Naples made that happen.


Great Overall Experience

5
Eab on 06/27/2015

Customer Service: 5.0 Buying Process: 5.0

Every part of the car buying experience we had at VW Naples was surprisingly good. Rex Manchester is obviously a people person and made the whole process simple. He obviously knew what he was talking about but the best part is that he did not try to sell us. Will not hesitate to recommend Rex to anyone we know. I must also mention Michael Pierne, who handled our paperwork. Long story short, he explained everything, answered a bunch of questions, and made what is usually the worst part of the whole process easy. Oh, and we are quite happy with our new Touareg. Thanks


Amazing customer service!

5
Paola on 06/22/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I had the best service I could have had at VW over the weekend! First off, Michael S. has been maintaining contact with me through email and gave me several numbers I could work with while not needing to come in! If it wouldn't of been for him being so helpful through email I would of not step foot in there for a while! So thanks Michael! Also, I was so happy with the customer service everyone provided me! Everyone was so friendly and made you feel comfortable. I've only ever owned VW and I will never switch especially with staff like they have at this dealer. Thank you VW of Naples!!


Great service!!!

5
GT4 on 06/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jamie Schutt was a complete professional. He was very accommodating in preparing paperwork and detailing the A5 cabriolet so that we could minimize our time in the dealer and be on our way. I would definitely work with Jamie again! He was extremely knowledgeable about Audis and their competitive products.


R8 purchase was perfect

5
Anonymous on 06/18/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

John Holman made the process so easy. This is the only place to buy an Audi.


Wonderful buying expierence

5
Reggie on 06/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jamie was an exceptional salesperson. He was very knowledgeable and explained all the car's technology so even I could understand it. Couldn't have asked for a more pleasant and personable salesperson.


Responding to Review from Audi

5
Frank Szot on 06/15/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Well pleased. Very professional. I can't wait for for my 3-year lease to expire, so I can lease another car.


5-Star Experience

5
Oz on 06/11/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jeff Weissert and Jason Meixel of Audi of Naples matched me up with a 2016 A6 that has the exact features and rare color combination I wanted. I have a demanding work schedule that leaves me with very little personal time. Everyone at Audi of Naples was willing to complete the purchase process with this in mind. The finance manager, Ted Daly, even came in on his day off to finish my paperwork. This is my second purchase of a brand new A6 in just over a year, and my 3rd Audi purchase with Jeff Weissert and Audi of Naples. The sales, financing, and service staff are knowledgeable, professional, and courteous.


My Very Favorite Car Dealer ever !!!.

5
cjoyner on 06/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Erin Presley had assisted me in the purchase of my last three VW products. No one is more patient nor as knowledgeable as she is. And she seems always to know what I want more than I do! She is upbeat, pleasant, patient, and never fails to return a call when I have a question. She is who continually brings me back to VW of Naples. I cant imagine dealing with anyone else. Job well done, Erin! I would also like to commend the service staff and everyone else who works at VW of Naples. I instantly feel at home the minute I walk in the door. Plus they always have a nice cup of hot coffee waiting for me and internet. Life is great at VW of Naples!!


Best experience I have ever had buying a car.

5
alanei on 06/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Professional salesman with knowledge of what he is selling. Tamas was super.


I just purchased an 2014 A5 Coupe from VW Audi

5
Andrew Ewing on 06/04/2015

Customer Service: 5.0 Buying Process: 5.0

I recently purchased a 2014 A5 Coupe from VW Audi of Naples and I am extremely satisified with every step in the process of purchasing the car. From the initial contact by Internet Sales Professional Michael Schutt to the final delivery of the car by gentlmen names Steve I must say it was an amazing experience. Kyle Harsh was the other Sales Professional I worked with and he made the long distance purchase extrememly hassle free. The extra effort put into the selling process by Michael Schutt was impressive as well. Michael sent me pictures of the car and explained in detail every thing about the car and its condition to me. And when the car delivered to me in North Florida the car was even better than I expected. Most of all I would like to recommend VW Audi of Naples to anyone looking for hassle free, very professional, and smooth car buying experience. John, the Finance Representative was very helpful as well and made the financing process very easy.


Love our Golf SportWagen!

5
CaraJ on 06/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

It took a little while for the car to arrive, but Kyle and Nick kept us informed and updated us on the status regularly. We love the car so far - it just might exceed our previous BMW in satisfaction! Would definitely recommend this dealership!


Great dealership..beautiful facility..professional

5
TennTom on 05/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We received exceptional service from Michael Schutt, Tamas Nagy, and Ted Daly. Everything was done in a friendly and professional manner. We received a fair value for my trade and a good discount on the new A 3.


Love the new Q5!

5
NaplesQ5 on 05/29/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I recently leased a new Audi Q5 from Audi Naples and love it. Dealer Principal Brian Massoll met me in the showroom and introduced me to Audi Brand Specialist Jeff Sawick who worked with me to find the right vehicle. Jeff was the consummate professional, a pleasure to work with, and he truly is a specialist; his product knowledge, including everything from the optional packages, to the colors, to the electronics, is very impressive. Thanks to Jeff, Brian and Audi Naples for the amazing ride!


Fantastic!

5
Kristian L on 05/26/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Fantastic Service. Thank you to Jamie Schutt who was so patient with me, making sure I got the exact S4 that I wanted - Had dreamed of!! I had a BMW before and not only do I love this car more, but the whole buying process and dealer experience is not even comparable . Luxury car, Luxury experience!!! Audi Naples! Thank you. All the team were fantastic


VW golf sportwagen

5
Dave and nancy on 05/24/2015

Buying Process: 5.0 Overall Facilities: 5.0

We bought a new golf Sportwagen diesel from Rex Manchester (that can't be his real name). He made what is usually a painful experience actually very easy. I knew what I wanted for my trade and what I wanted to pay for the new car. I know I didn't steal the car but I was satisfied with the end result. The finance guy was low pressure. My car was registered and ready to go. We were Given a short orientation. We were in at 12 and out at three. We are very happy with the car but it's only been 2 days. Dave and nancy


Arrogance and absence of loyalty

2.2
Trevor on 05/20/2015

Customer Service: 1.0 Buying Process: 1.0 Quality Of Repair: 3.0 Overall Facilities: 4.0

Treated with arrogance, inappropriate sales tactics and lies.


Great experience with new car salesman

4.3
BBF on 05/14/2015

Customer Service: 3.0 Buying Process: 5.0 Overall Facilities: 5.0

Experience with Audi of Naples in purchasing a Q3 was amazing due to efforts of salesman, Cris Torres. Although the car was delivered long after promised, due to circumstances beyond their control, Cris and the manager of this dealership worked hard to remain in contact and ensure a satisfactory experience.


Worth the Drive

5
Fernando on 05/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great inventory and prices. Nice premises and professioanl staff. It was a pleasure doing business with them.


Uncomplicated transaction and service

4.5
Jan1 on 05/04/2015

Customer Service: 5.0 Buying Process: 4.0

After talking with Rex Manchester and looking at the VW Beatle on the Volkswagen Naples lot I took the time to think over the decision to purchase the car. Rex was professional, knew the attributes of the car and presented me with a car fax report on the used vehicle. He was patient and affirmed my decision to give it a thought. When I returned to michigan I decided to purchase the car. Rex answered my questions and after agreeing to the purchase price began the process of closing the deal and shipping the car to my home in Gaylord, Michigan. The car arrived this past Friday in fantastic condition. It was transported by a professional company and drivers. I am very pleased. I love the car and I appreciated Rex"s help and expertise. Thank you so much. Jan C


Very Happy Customers

5
D. Murphy on 05/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My husband and I love our new VW Passat! We've been driving Volvos for 20 years, so thought that making the switch would be difficult. Not so. Joseph Oliver and the rest of the Naples VW team made the process simple and did whatever it took to get us the car in the color we wanted. Working with Joe was easy... a great experience. Thank you, Joe!!!


Great salespeople, great vehicles

5
Letitia on 05/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I had such a great experience at VW of Naples that we bought two cars from them instead of one! Kyle, Rex and Michael were great at showing us what we wanted to see and explaining everything to us. My husband leased a Touareg and I decided to buy the new Golf Sportwagen, both diesels. They were all extremely patient with us as we tried to narrow the decision down and then got us the best possible deal on the cars. Would definitely recommend the place to friends who are considering buying a car. In fact, a friend referred us here in the first place! The cars amaze us with all of their features, there are so many we didn't even notice at first!


THE WAY CAR BUYING SHOULD BE

5
LARRY Z on 04/30/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Audi / VW of Naples is what car buying and service should be. I just bought my 2nd car (in 3 years) from Kyle Harsh of Audi / VW of Naples. Kyle, (who always made a point to say hello when I was in for service), went above and beyond to help me find a new car that fit my needs of today. He regularly did national searches and unlike most people, he actually updated me regularly for months even though I was not a ready-to-by-now buyer. No pressure, no hype, just good valuable knowledge on the cars we discussed and when it came to me finally purchasing, Kyle worked out a great deal for me. I highly recommend visiting their showroom and having a chat with Kyle.


VW of Naples Delivers The Best Experience and Car

5
Captain America on 04/21/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

VW of Naples delivers the best experience and the best car! Florida is very fortunate to have VW of Naples. What a pleasure it was to finally find a dealer where everybody is professional, courteous, honest, fair, and follows through on your requests and their promises. After dealing with some deceptive, unfair salesman and dealers in Central Florida, I was almost stunned by Internet Sales Manager Michael Schutt's honesty, promptness and professionalism. He is the model salesman that all salesman should follow. All the other departments were of the same character as Michael, from Sales Consultant -Joe Oliver, Finance Manager- John Joseph (JJ), all the way up to the GM Mickey Joy Although we are some distance away, we will return to VW of Naples for our next vw. Our new 2015 yellow vw convertible has been delivered as promised!!! Thank you VW of Naples for living up to your slogan and delivering the experience and the car Barry & Barbara


Good straight forward service

5
Tom Greenfield on 04/09/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Overall, the purchase of my vehicle went smoothly. I had a lot of questions since it was my first time purchasing, but I was helped with patience and clearly explained answers. I'd recommend this dealership to anyone else, and look forward to coming back in the future for regular tune ups and maintenance of the vehicle.


Excellent customer service.

4.3
SarahC on 04/07/2015

Customer Service: 5.0 Buying Process: 3.0 Overall Facilities: 5.0

Just purchased a new Audi on 4/3/2015. Loved working with Jamie Schutt. Excellent customer service. My husband and I will continue to buy Audi's and most definitely go through Jamie.


I highly recommend Audi Naples

5
Audiman on 04/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased an Audi from Audi Naples in October 2013. I drove from Palm Beach County because they had the vehicle I desired in stock. That car was my sixth Audi which my wife now drives. My other car, Audi A6 lease was up for maturity. Contacting Cris Torres again was easy, pleasurable and we did a deal on a 2015 over the phone. Cris is absolutely the most professional, knowledgeable, honest, friendly sales person I have ever dealt with on a car transaction. No problem for me driving 2 hours each way. After 90 minutes at the dealership I was on my way home in my new A6. Wow, the 2015 A6 is great. I'm sure the 2016s are outstanding too. BTW, my former 2012 A6 got 31-36.9 mpg highway, no joke. German automotive engineering is the world's best. Call Cris Torres before you close a deal with someone else. I don't think you'll be disappointed. Mention Harv from Boynton Beach suggested it.


You are amazing!!!!!

5
kathlenn Richichi on 04/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Erin, I don't think anyone would understand what I have been through this past year. I purchased a Jeep that I was so uncomfortable in, went back to the dealer after one week and gave it back. I felt like I was then forced to get a car from them because i traded my vehicle in. I ended up with a Dodge Dart, you know, the "Don't touch my dart." I have been so unhappy until I met you. Spending time with you was so awesome. Not because you are a salesperson, but because you are a genuine person. People say women cannot do a man's job. Well, I heard the same thing and I am still at my job 15 years later. Compassion is key word. You have that. There is not a doubt in my mind that you are a remarkable person, someone who cares about the other person. It is not just about the sale. It is about knowing what you can do to help make someone happy. Erin, I am happy. I am so happy that I bought my Beetle. When i get up in the morning I am finally at peace and have what I really wanted. Erin, thank you for being so kind, for taking the time to make me feel welcome, not just another sale. You are awesome. I wish you great success in your life. Best regards, Kathleen Richichi


Audi Q3 Lease

5
JR on 04/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife decided to trade her vehicle for a new SUV and Audi became her vehicle of choice, especially where I drive an Audi. We visited Audi of Naples for a road test and had the fortunate experience to meet with Jamie Schutt. He friendly manner and professionalism was outstanding. One week later we returned to arrange the lease. Our negotiations required only a few minutes to arrive at an equitable financial arrangement. The experience was most pleasant. Jamie will be referred without hesitation. I urge all those considering an Audi to visit the Naples dealership and connect with Jamie Schutt.


Great exoerience

5
Happy in Naples on 04/01/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased an Audi A7 from Jason Giardina. He was awesome to work with. Very responsive, attentive and personable. He made sure that I was happy with every detail of the transaction. He's the best car sales person I've ever worked with.


Awesome overall experience!

5
BreezyDoJo on 03/27/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Whether you experience the service or the sales side, the people are awesome. Friendly, knowledgable and efficient. Can't really ask for more. And I love my new S7.


Good experience

5
Jutta on 03/23/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jay Roden was our Sales Consultant, it was a pleasure working with him.


Oustanding Service

5
Bo on 03/21/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Steve Barry was our salesman. He met me at the door and very professionally asked if I was working with any salesman in order not to cause any issues. From that point he was extremely helpful and responsive while not being pushy. We negotiated a very fair deal and I chose the Audi over a comparable BMW, at least in large part to the way I was treated by Steve and the others at the dealer. He and the rest of the people there seem to really care about genuine customer service.


Great Job!

5
Marian C on 03/17/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My first experience with Volkswagen, thanks to Jeff Weissert, Michael Schutt and John Joseph, was amazing! All were friendly, helpful and knowledgeable. Jeff was wonderful showing me the cars and helping me select what I was looking for, and moved the buying process along very quickly. I love my new car and I am looking forward to a long happy relationship with Volkswagen of Naples. I already sent a possible new customer to them to take advantage of the great deals they are offering! Great job, guys! Thank you!


World class Audi Dealer

5
Eugen Tomodan on 03/11/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

A great buying experience at Audi of Naples ! Very pleasant time spent with a great result A NEW AUDI A3 ! Helped by Steve Barry, the process of buying this great vehicle was flawless, from finding the right car, getting to drive it, paperwork and out the door was the best experience at a car dealer yet ! Very pleased and I will recommend them for their knowledge an professionalism !


Great Service :)

5
Sam on 03/09/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just bought a new VW Golf From Jeff Sawick down at Audi.VW of Naples :). It was the best car buying process I have ever gone through. Jeff made it so easy and not at all stressful. He took the time to show me all the different options I had and when they didn't have the car I wanted in stock he found me the car at another dealership and two days later I was driving around in my new car :) ! I would definitely recommend them to all of my friends for such an easy car buying experience.


GREAT car buying experience

5
PatS Naples on 03/05/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just bought an Audi Q5 from Jeff Sawick at Audi of Naples. It was a wonderful experience. Jeff took the time to show my cars in the colors offered for the Q5. The car I wanted - the color and all the features I wanted was not available, so I would have had to do a factory custom job. But Jeff searched high and wide to find me just the car I wanted. The negotiations went well and Jeff was always very professional and considerate. I got everything I wanted at a good price. When I picked up the car, Jeff took the time to go over everything about the car - at least as much as I could take in in one sitting. Everyone in my immediate family drives an Audi and I knew it was a good product. I couldn't be happier with my new car and with my experience at Audi Naples.


Professional car buying experience

4.7
Judy B on 03/03/2015

Customer Service: 4.0 Buying Process: 5.0 Overall Facilities: 5.0

Finally a pleasant car buying experience. Steve Barry did not play games with the numbers so that I fully understood their offer. I made a reasonable counter offer and it was accepted. He did not leave to go off and talk to someone that had the real authority to make the deal. I felt that I was dealt with honestly and professionally by a single point of contact. Of course the product is wonderful and the buying experience was comparable.


Erin Presley is a fabulous sales person!

5
Dr. Julianne Still Thrift on 02/25/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

When we asked for a woman in sales to help us buy an Audi, Audi of Naples had NO women in sales. Wonderfully they let us deal with Erin Pressley from the VW side of their business. Erin is professional, knowledgeable, efficient, and she stayed in touch with us throughout the process. Our experience with Erin could not have been better. Consider asking for her if you are interested in a VW OR AN AUDI! Ted Daley in finance also was terrific.


Fantastic

5
Joseph on 02/20/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

What a great experience. Our Salesman Jay Roden was a pleasure to work with. I would highly recommend this dealership. The entire team was fantastic!


No stress No Pressure Very Professional

5
Bluff99 on 02/19/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We returned to possibly purchase a new Audi and on the last minute dropped in to look at cars. Jeff had an appointment but very graciously had a car for us to see and drive. He then followed up with 2 test drives to assure we were making a correct choice. He anticipated our questions and showed us 3-4 cars so we could select specific options. He located a car and provided the information. We did some additional research and returned to select the car. We had additional price information and we were pleased to complete the sale with Jeff. They met prices and were fair with us and we purchased the new car. Jeff is gracious and VERY PATIENT with us. I could not be so patient. That is why we return and each time we are not disappointed. Even after the sales Jeff always returns calls and is available. He is very professional and knowledgeable.


fast and easy

5
steve on 02/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

thanks to Jeff Weissert for an great buying experience. Very knowledgeable and helpful. got me in and out with a new beetle in less than 2 hours including test drive and financing. Great experience, will buy my next car there.


A+ Dealership

5
David Klein on 02/16/2015

Buying Process: 5.0 Overall Facilities: 5.0

John Holman was great! Bought a 2013 Audi S5! No pressure. Great price.


New car, purchase vw of naples!!!

5
DOUG DANIELE on 02/07/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Bought a new VW GOLF GTI SE Super WHEELS, SUPER DEALER, SUPER SALES PEOPLE!!!!!


The way buying a car should slways be

5
Beth m on 02/05/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My husband and I have just purchased our second car from Jamie Schutt and third from Naples Audi. We are once again extremely happy. On a Friday I went to Naples Audi to "just look" and by late Saturday we had purchased our car. We were in no urgent need to buy a car but we were offered such a respectable offer we agreed without even driving the car. Jamie delivered it to our home on Monday as arranged on Saturday Jamie is very honest and personable. He is great to work with. He cares about the people he is dealing with.


Wonderful Service to Sales Experience

5
Ascian0 on 02/04/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

On Friday 1/30/2015 My 2006 VW Beetle which I loved had developed enough problems that fixing it would have been more expensive than what it was worth. Alex DePew in Service, was attentive and friendly and introduced me to Rex Manchester who was patient, friendly, extremely helpful and down to earth. My Family has purchased four cars since 2004 from Volkswagen of Naples and on Friday I purchased my 5th and this experience was once again fantastic. From begining to end the experience was top notch, and as someone who works in client service everyday, it is refreshing to get such steller service.


Thank you Marty Ingesoulian

5
Tom & Maryann Siverson on 02/02/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is the 6th Volkswagen from this dealership. Marty was outstanding in helping us purchase of the 2015 Passat. He showed us all the options and made my wife feel comfortable that we made the right choice. Marty is the only salesman that I will deal with at Volskwagen of Naples. My wife and myself are very pleased with our new car. Marty makes sure that all questions are answered and that we leave happy. Thank you once again Marty for making this buying processes a pleasant one. I will tell anyone thinking of buying a new Volkswage to see Marty.


Friendly and professional

5
Jana K. on 01/31/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I had a wonderful experience at Audi Naples. I did not feel pressured and I felt like the staff really wanted to work with me. My salesman Jason Giardina was great!! He is both professional and friendly. It felt like I was working with a friend and not your "typical salesman". I had an out of the ordinary request, I needed to get my current vehicle back to Maine for my son to use, and he made it happen!! He saved me time, concern, and the frustration of trying to get it shipped myself. So not only did I leave with an awesome new Audi, that I love, I left with the peace of mind that my son would be getting a reliable vehicle to use in the snow. I would highly recommend Audi Naples and working with Jason!!


Richard Giertsen

5
Rick G on 01/31/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Turned back an A4 after a 36 month lease and purchased a Q5 from lease. Both transactions were simple and Audi of Naples Agent Jeff Sawick made the process easy.


Audi S5

5
khunger on 01/30/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I was down in Florida on a business trip and decided to go check out this S5 that I saw online. When I got to Audi of Naples Steve Barry did a Great Job in showing me this car, such a great Job that I ended up buying the car. They even offered to ship the car to me so I wouldn't have to drive it all the way back to Ohio. A+ service from Audi of Naples, Definitely would buy from them again.


VW Naples Fl Bad Taste

3
Buyer who almost was not on 01/30/2015

Buying Process: 1.0 Overall Facilities: 5.0

The salesperson makes all the difference in my experience. The first sales person via internet botched many aspects of the deal and sales relationship. It caused many difficulties that the finance department was unwilling to fix or discuss with their potential customer. Then Nick, or "Big Nick" as he is known, stepped in and saved the day and sale. Averting more than a bad taste in one's mouth, this sales person used his sales technique and personal skills to pull out a sale with the firm that would have been lost otherwise.


Great purchase experience!

5
Very Pleased Customer on 01/28/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Found everyone at Audi Naples to be very polite, caring, and professional. We particularly were impressed with our salesperson, Steve Barry, who exhibited all of these characteristic and was willing to stay significantly past the dealerships closing time to properly deliver the car to us, connecting our mobile phones and setting up the internet, and garage door opener. Greatly appreciated his dedication to giving us a great experience.


Audi Q5 Purchase

4.7
Bill W on 01/22/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I've been an Audi owner and driver since 1984. Had a great relationship with the dealer in Massachusetts. Now we are in Naples full time. We met Jason Durston the Sales Consultant and he was very helpful. We traded our 2013 Audi for a new Audi Q5. They are scarce to find. We wanted to make the deal now. Jason and the team there located a car we wanted in the Northeast and made arrangements to get us the car this Saturday. They did a great job getting us a scarce car in a very timely manner. I am happy to see my new Audi dealer is as helpful as the one I had up north for so many years. Sincerely, Bill Wright


Friendly and professoinal

5
Sandy on 01/19/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I hate buying cars. Always feel the pressure. Not so here. I left the first day thinking about how that was not a stressful experience. Troy was awesome. Left the 2nd day with a car (Audi A3 Cabriolet) and a new friend. No work has been done on the car so I can't comment on the quality of work. But their service department appears to bend over backwards to be helpful in every way. And everyone has everyones back at this dealership. It feels like a family.


Car Buying the Way it Should Be

5
Carole from SW Florida on 01/08/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently purchased an Audi Q3. As a long time Lexus owner, I was hesitant to change brands, and kept returning to test drive the Q3 numerous times. My salesmen Jeff Sawick was patient and knowledgeable. Even as an older woman not well versed in high tech features, he calmly taught me to use the many great features of the Q3. I would recommend Jeff to any of my friends. He actually made my car buying experience fun. Even since my purchase, Jeff checks on me to be sure that I understand how to use the car features. I definitely feel welcome to the Audi family.


Friendly and earnest people

4.7
VWowner on 01/02/2015

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

It was the end of the year so it certainly helped for me to get a good deal. As typical as car salesman are, they were certainly more on the friendlier side. Luxon was very knowledgeable and I would gladly deal with him again.


Great Service!

5
Jose lizardi on 12/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Did business with John Holman for the second time and was not disappointed! I drove over 3 hours from Orlando to Naples just because John has always catered to my needs. Their service is first class and will definitely be doing business again in the near future!


Erin Presley

5
Alex Ferraz on 12/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Erin was a fantastic! Professional, knowledgeable, honest and caring. I have been buying cars for 30 years and never had such a positive experience. Erin is an asset for any sales team anywhere...Take care of her and give her a raise :)


Excellent Dealership

5
LFN on 12/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

We have purchased three Audi vehicles from this dealership. We have found the sales associates and management team to be honest and fair dealing. We will continue to visit this dealership and would recommend that potential buyers visit Audi Naples before making a final buying decision.


Purchase of an Audi A6

5
Mike and Cindy on 11/24/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife brought an older All Road in for repair. After analyzing the costs of the repair VS. the value of the vehicle, we decided to shop for a new car. Having a great deal of loyalty to a Japanese brand (we have owned and at present own the Japanese brand) we intended to shop both brands. John Holman, our sales person did such a good job presenting the features and benefits, that we bought a new A6 without shopping further. Another big plus is that the dealership is only 12 miles from our house instead of 25 to the Japanese dealership.


Wonderful experience at Audi Naples

5
Barry on 11/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I purchased an Audi Allroad from Audi in Naples. I first dealt with Mike in there internet sales, since I found the vehicle and we lived across state in Stuart. He was very courteous and prompt with any questions I had with the vehicle. We went through the buying process over phone calls and emails and came to a final price without stepping foot into the dealership. Reason for this is simple, We did our research and new exactly the car we wanted in order to make this happen. So I set out across the state to pickup and trade-in my car. I was greeted in the parking lot by Wayne in Sales and instantly got to business. Wayne was a very kind and professional individual. We took the car for a quick spin and then returned to finalize the deal. I enjoyed my experience dealing with everyone I met. They even threw in a hat for me (most comfortable hat ever!!) I would highly recommend this dealership to anyone interested in the Audi Experience.


Excellent Experience with Audi Naples

5
Dr. G. on 11/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My wife and I had been searching throughout Florida for a low mileage, "like-new" 2010-2012 white Q5 Premium Plus/Prestige for 3 months. When one popped up online at Audi Naples I immediately contacted them and got an immediate response from Michael Shutt. He was tremendously helpful, answered all of my questions, quoted me a good "internet price," and even went out and took pictures and videos of the vehicle with his cellphone and sent them to me, He also immediately sent me a copy of the original sticker as well as the Carfax report. When we arrived at the dealership, we were met at the door by Wayne Clark who greeted us by name and immediately escorted us over to the vehicle, did a thorough "walk-around" with us, pointed out every "bell & whistle," and escorted us for a test drive. They worked with us on the price of the car, as well as our trade-in, and we purchased the vehicle on the spot. Everyone at the dealership was friendly and totally professional. There were a few items that they wanted to take care of before delivery, and I had a list of 7 or 8 items. When we came back to pick up the car, everything had been done, and the vehicle was perfect. Wayne spend about 20 minutes with us going over everything, he set up our cellphones with the bluetooth, and explained every operation. He was very patient, didn't rush us, and answered all of our questions. He truly knew this car "onside and out." We live in Sarasota, and this dealership is a 90 minute drive away, but it was totally worth it. I am happy to give this dealership, and especially Michael and Wayne my highest recommendation. (And trust me ... I am not the easiest person to please!)


Great experience

4.7
Cileen & Croydon on 11/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

Doug was our sales guy, we had met him months before and was quite impressed that he remembered us by name the moment we walked in. He was patient and answered all our questions, especially seeing that we got to the dealership just minutes before they closed. It was a quick, no hassle experience and both sales and finance went above the call of duty to get us an amazing deal.


Experience with Audi of Naples, FL

5
Michael and Marie Francis on 11/11/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I have been researching automobiles for the last few months and Audi was always our favorite. I started the process on-line with Audi of Naples and from that point on I received excellent service. Mike Schutt handles the on-line inquiries and he was extremely helpful and very professional. When we arrived at the dealership we were introduced to John Hollman, who was extremely knowledgeable and very personable. We picked out a vehicle and then sat down with the Business Manager John Joseph. Overall, it was a great experience with no pressure!


Naples Audi

5
Guy Wesson on 11/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Simply stated these guys run a world class dealership. I watched the owner "who owns multiple dealerships" down on his knees shinning up the front panel on one of the cars. Leadership is passed through an organization. Its my second purchase from these guys I am sure I will be buying my next car there also.


Audi Naples

5
Neil on 11/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Very impressed with the way I was dealt with Jason Giardina sold me and A7 he was very professional. I would recommend him to anyone.


Great sales and service

4.8
Alan R on 11/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Strong sales and follow up Great communications Service is very good


Customers are first at VW Naples

5
Jamie Ross on 10/31/2014

Customer Service: 5.0 Overall Facilities: 5.0

I arrived in search of info for a lease. Tommy Nagy gave me personalized attention as he presented details about several vehicles, without pressure or obnoxious manipulations. I drove off in my new Jetta! Thanks, Tommy & VW Naples for a great experience.


Customized car choices

5
Jamie Ross on 10/30/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I arrived with interest in a lease. I was not sure whether I would be better suited to a Jetta or Passat. Tommy Nagy greeted me in a warm manner, then took time to conscientiously evaluate my credit position, personal goals, attributes of both car models, and available flooring. He presented his analysis well before offering a test drive. I appreciate his superb professional skills for marshaling the facts, presenting them in a logical and understandable way, and providing a good driving experience - all without pressure and manipulation. Ted Daly, Finance Manager, finalized the process with congenial efficiency. A follow-up, service appointment was made with intro to Sergio Ruiz before departure for the car's first preventive maintenance visit. The showroom is bright, airy, and filled with interesting collector cars and artwork, The lounge is clean and welcoming with its coffee and pastry station and leather seating. All in all, a great experience, Thanks, VW Audi Naplies!


VW purchase

5
Mark and Kathy Efrusy on 10/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

we purchased our new car from Robert Lombardi and found to be delightful helpful and sincere would not hesitate to refer friends and relatives


VW Naples. Great! Thanks, Jeff

5
KC on 10/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Nice, easy, no pressure. Thanks, Jeff and VW of Naples.


Phenomenal Experience

5
Mambo on 10/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We bought a 2015 Audi Q5 TDI at Audi Naples. The service they provided was great and Jeff Sawick was very helpful to get me familiar with all the bells and whistles of my new car. He was courteous, friendly, knowledgeable, did I say friendly, Great experience. And by the way, the new Q5 is phenomenal. Ted Daly the Financial director was exceptional. Would buy all my car from them.


Rave Review!!!!!!

5
Blyth10533 on 10/21/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

What a wonderful dealership! Our salesman Jeff Sawick was wonderful, very helpful and informed us step by step all the way! Great job!


Purchase of A6

5
Chet on 10/20/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

This is our second purchase from Audi of Naples. We returned because of the outstanding and friendly service experienced from our first purchase. Our sales rep. Jeff Sawick is very knowledgeable and was always there to help, even well after our purchase. The service department provided competent and timely service with a smile. Again a positive experience.


Great Experience

5
Jim Kerr on 10/20/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My wife and I purchased 1 2014 VW Jetta (Hybrid).. Joseph Oliver was the saleperson and Michael Schutt is the sales manager. Our experience was first rate and I would not hesitate to return in the future.


review of service at VW Audi of Naples

5
SteveP on 10/16/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

great experience from start to finish. I have never had a better experience buying a car in 30 years.


Great experience, very clean and professional.

5
Bob K on 10/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Excellent experience with Jason Giardina. very professional and personable.


Friendly and Welcoming

5
Rebecca M on 10/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Jeff Weissert was the first friendly face I saw as I pulled in. He quickly welcomed me and assessed my needs. I also got to test drive cars almost right away, which was great! He helped me figure out which car was best for my budget and my needs. Throughout the whole process he made us feel comfortable and no pressure was placed on my decision. I ended up with a great new car that worked for my monthly budget. Ted Daly also made signing all the final paperwork quick and simple! This is my 3rd Jetta with VW of Naples and I will be back when I am ready to buy again!


Alway ove Naples Audi

5
Mark Beatty on 10/07/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have been shopping at Naples Audi for a long time and have always had a good experience. Jason was great help, even though I knew what all ready :). He made the process much easier than normal. I traded in my A4 for a Q5. I love it. Ill be back to get my R8 some day, until then i will enjoy my Q5. Thank you Jason.


Great dealership, fabulous staff

5
Dan on 10/06/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Fabulous experience. I will return for my next vehicle. I bought a one owner preowned VW Tiguan which was in my price range. The car is great! Jeff was the greatest, walking me through what was available whether an Audi or VW. The dealership is spotless, everyone has a smile, so the owner's are surely doing a great job. I will do business with Audi/VW for my next automobile.


Audi naples review

5
Garrik Dion on 09/27/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I just purchased a car from Jamie Schutt At Audi naples and couldn't be happier. He took care of me and met and exceeded my expectations on how a car buying experience should be. Every member of the staff there is caring and great people to be around. I never will buy a car from anywhere else.


Gfreat Experience with Jamie Schutt

5
Shawn J. Edwards on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I just purchased a 2014 VW Passat TDI and couldn't be happier with my experience. Jamie Schutt was a true professional. He found the perfect car and drove it to my office for my approval. Then, he brought all of the paperwork back to me and delivered my new car so I didn't have to miss any work. He took the time to "give me a tour of the car" and will also be available if I need him at any time in the future. I will definitely need his help with all these new gadgets!!! A truly great purchase and experience at Naples VW / Saab dealership. Thanks Jamie. Sincerely, Dr. Shawn Edwards


Worth reading

5
Tom on 09/18/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I bought a q5 for myself last year and love it! I have been waiting for the Q3s to come out for my girlfriend. As soon as they did I went to my local Audi dealership in Richmond and put the car together with my checkbook and that's where everything came to a complete stop. Sure they could sell me the car, but 90 days from now it would come in. I had to think about that! The next morning I was discussing this problem with my friend Andy on the phone who lives in Naples Florida and he said Tom, you need to talk to John at Audi of Naples. I've bought cars from him before he's terrific. If anyone can pull it off its John. That was last week ..... I called John and not only did he get me the car, color, set up the way I wanted it - its being delivered this weekend as a surprise from Florida. John did a great job, was a pleasure dealing with and was right on top of every detail right down to the red bow I wanted in the car and the trailer hitch installed for her bike rack! 5 stars for the service and 5 stars for getting the job done. I can wait for the Audi sales people in Richmond to see the car driving down the street 90 days before they could get it! That's what I call doing a good job!


Very good service, at VW of Naples

5
Erin Presley on 09/15/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I am very pleased with the service at this location, they tried their best to fit our needs. Thank you Erin Presley, you were amazing, thanks for your help and support!


Great Experience in my new purchase

5
NH Girl on 09/14/2014

Buying Process: 5.0 Overall Facilities: 5.0

I came in to have some work done on my 2005 A-4 Audi. I found that the repairs were extensive and decided to talk with sales before I proceeded with the repairs. I worked with John Holman who had the patience of Job. Not pushy at all, knew his inventory listened to what I wanted in a car and I got it all even the color. I couldn't get my garage door opener and gate programed and he never hesitated to come by and take care of it. Great experience!


Wayne Clarke Naples Audi

5
Audi Fan on 09/09/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Great buying experience with the help of Wayne Clarke. Professional, knowledgeable sales person. No sales pressure, just thee facts ! Whole process from describing my wants, test drive to completion of all paperwork only took a couple of hours.


Excellent experience buying 2015 A3 Cab from Marty

5
Ken on 09/04/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

We recently took delivery of a 2015 Audi A3 Cabriolet from Audi of Naples and couldn't be happier. Marty Ingesoulian was our salesman. Marty sold me a 2013 VW Passat so we I knew him and wanted him to handle the Audi transaction. He said no problem as usual. Our transaction was a little tricky since I was turning in a lease on the Passat a year before it ended. Marty and I had a discussion about what I was looking for in this kind of deal and he delivered! Between Marty and the Audi Sales staff they made it happen. Test drove the A3 on Sunday and took delivery on Tuesday! Great buying experience that was highly personalized to my specific situation. Thanks to Marty and the rest of the Audi staff! And the car is great!


new RS5!

4.7
Park on 09/03/2014

Customer Service: 5.0 Buying Process: 4.0 Overall Facilities: 5.0

This is my second time buying a car from Jeff Sawick at Audi Naples, so that should say a lot right there. He is professional, knowledgeable, friendly, but not pushy. The facilities at this dealership are first rate. And the managing partner, Brian, is clearly a car enthusiast; so it's nice that the place is run by someone who really likes cars, and not just someone who sees them as business. I would recommend Jeff and this dealer to others.


Great buying experience.

5
Stephanie on 09/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

This was one of the best car buying experience I have had.


great service

5
rafe on 09/02/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Michael Shutt contacted me over the phone and put me in contact with Wayne Clarke Great experience, everything went smooth, got a good deal, they were very professional would recommend.


Audi Naples - the best

5
Rob R on 09/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Audi loyal for years my recent purchase at Audi Naples was the easiest most enjoyable auto dealership experience - ever. The team lead by Jamie Schutt was fair, informative and efficient - all helping me to get the car I wanted at the right price. I highly recommend this crew and dealership, no doubt, without question. This is the model for how all dealerships should run, and my new Audi is amazing.


VW of Naples Fl. #1

5
Carolyn K. on 09/01/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My salesperson Marty I. has made buying a new car one of the best and knowledgeable experience I have had in the 50 years of buying cars. The service, patience, and friendliness he offers gives you the confidence that you will get not only a #1 vehicle but the service and follow up that goes with it. I will always buy a VW. C.K. Naples, Fl.


great customer service

5
Allison Warner on 08/28/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently leased a car from audi of Naples. Jaime exceeded my expectations and the transaction was smooth and easy. It was a quick and painless process. He went out of his way to make sure everything went perfectly. I would absolutely recommend this dealership and sales person to anyone thinking of buying or leasing an audi.


Top's in my book !

5
Nelson 06 on 08/27/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

My experience with Audi Naples was the best I have enjoyed since I began purchasing top line luxury vehicles. After 39 years in that category, the exceptional concern for the customer, the patience, courtesy, technical knowledge and overall feeling of getting not only a fair and honest deal, but of making certain that all of my concerns were answered, made my purchase a feel good experience rather than a stressful event. Every member of the staff went beyond the turn to assure my satisfaction. John Holman sets the standard for excellence in salesmanship and care of customers.


Vw of Naples

4.8
Jbee138 on 08/24/2014

Customer Service: 5.0 Buying Process: 4.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

The best place to buy cars is hands down VW of Naples! I've gotten cars there twice! Ask for Michael Schutt or Tamas Nagy! They are awesome!


Excellent Service from Rex Manchester!

5
Jenna and Matt on 08/21/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Rex was an absolute pleasure to work with. He was incredibly knowledgeable and helpful throughout our entire purchasing processes, and we are thrilled we had the chance to work with him. We thoroughly enjoyed our time with Rex; he has a wonderful personality and completely guided us through our VW purchase from start to finish. He provided us with several different options and outlined what our best packages would be which was a huge help, since we were first-time VW buyers! He was always available when we needed him, and was in constant contact with us via email. We really are so pleased with our entire experience at Audi Naples, and highly recommend Rex to anyone who is interested in buying or leasing a VW or Audi. He will not disappoint! We will definitely be back to work with Rex for our next car purchase!


Great service

5
Robert Boocock on 08/19/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0

Bought a car from this dealership this week with the help of Jeff Sawick, and I got to say i couldn't have asked for a better first car purchase experience. Very friendly and helpful. Great place to buy a car


PURCHASING 2015 Audi A5 Convertible

5
chris heppe on 08/15/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I could not believe that i took my A5 2013 in for a 5000 mile checkup and walked out with a new A5 20015. This was due to Cris Torres my salesperson and his thorough detailed knowledge about the Audi's helped me to make an easy decision to trade up. He even took me to a new facility that the Audi's were being stored and i was able to test drive any of the models. In addition, Jason the sales manager took me through the steps in the buying process so that everything went smoothly. Before i knew it, I was a proud owner of A5 2015 convertible.


Great services at VW of Naples contact Jeff Weiss

5
VFernandes of Naples, Fl. on 08/13/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

was looking for a car after my car got a bit old, and was disputing between Mazda or VW. Well, the people at VW of Naples, showed no pressure and after giving them an offer they accepted right away. Great salesperson


Jeff Weissert - First class saleman A++++

0
Dan K on 08/08/2014

Jeff made my buying experience a pleasure. I would highly recommend Jeff and VW of Naples to anyone looking for a car. Dan Naples, FL


Great service, super friendly, quick service

5
Carrie Naples on 08/02/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have never received such awesome service anywhere! I was so happy with my personable salesman and his kindness and generosity were unbelievable. I will no doubt be back to Audi Naples, FL the next time I get a new car!


Super happy with my new vw Tiguan,great job Joseph

4.8
Matteo&Giulia on 07/30/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 4.0

Me and my wife got a brand new VW Tiguan SE 2014 at VW Naples at Airport pulling rd, thanks to Joseph Oliver ,he had patience to explain us all the details about trading in our car and get a lease on the new one, we went several times at the lot on the back to see in person all the car available. Thanks again to Joe and to the vw managers! Matteo & Giulia


Absolute great experience!

4.8
Candice Kehoe on 07/23/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 4.0 Overall Facilities: 5.0

The car we purchased today was our fifth from this dealership and once again our experience at Audi of Naples was a wonderful one. We keep returning for two reasons, the product and the customer service. Every time you walk in the door you are remembered, greeted and your reason for being there, whether purchasing or in for service is met with professionalism and kindness. I was in an Audi dealership on the east coast of Florida last year and clearly this dealership is owned and operated by someone else. The staff on the east coast was aloof and the experience was not a good one. Needless to say my daughter drove to Naples to buy her new car from Audi of Naples. Good job Audi of Naples!


Facility and services are excellent.

5
Peter Simoncelli Architect on 07/17/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Jamie Schutt is an excellent understanding salesman. He is professional, is detailed oriented toward the customer objectives and needs. Has a clear knowledge of design, function and equipment for my car. Jason and Jamie were extremely supportive in closing this account on my Audi Quattro. Will consider purchasing another car in the near future with Jamie, of Audi Naples. Thank you for your excellent service.


A pleasant buying experience

5
Paul Milici on 07/10/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

The salesman was knowledgeable, attentive. and personable. I've purchased more than twenty cars in my lifetime and this was probably the most pleasant buying experience.


Spectacular!

5
Renee on 07/09/2014

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

My experience at Volkswagen of Naples was spectacular! The customer service none better from the time I walked into the door to the purchase. My Salesman is Robert Lombardi, extremely knowledgeable about their cars. I walked in knowing nothing about the Passat to learning more than I thought I needed to know. Robert listen to me and put me in the car that fulfilled my needs. I love my new Passat! I have never had a better car buying experience. I strongly recommend this dealership and the Volkswagen Automobile.


$31,350

Mileage: 15

Color: Other

Transmission: 8-speed Automatic

Body Style: SUV

City: Naples, FL

Engine Type: 2.0L I4 16V GDI DOHC Turbo

$21,976

Mileage: 3130

Color: Other

Transmission: 8-speed Automatic

Body Style: Sedan

City: Naples, FL

Engine Type: 1.5L I4 16V GDI DOHC Turbo

$62,585

Mileage: 10

Color: Other

Transmission: 7-speed Automatic With Auto-shift

Body Style: Convertible

City: Naples, FL

Engine Type: 2.0L I4 16V GDI DOHC Turbo

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