Village Ford

Service on my 2014 Ford Fusion

I had full service oil change and tire rotation on my 2014 Fusion performed Saturday, Oct. 15th. I was charged an extra $10.70 for an inspection report. This was and error and I returned to the dealer today and received a credit for this amount and now it is resolved. I hope in the future I hope there are no more erroneous charges on my invoice. My trust in this dealership is now restored and I will continue to service my vehicle there.

ac service

Very professional as usual, I have been coming to this dealership for many years my father introduced me to this dealership back in the fifties.

Answer survey

Pleasant area. Employees very nice and coffee plus restrooms available

GREAT

Great! Car was fixed the next day. xxxxxxxxxxxxxxxxxxxxxxx

Service department.

Service department is always prompt, very polite,and helpful.

The best service ever

Stephan gave me the best customer service I have ever experience. I was looking for tires for my Escape, not only did he find tires for the best price, he price matched and saved me more. Thank you for superb, 5 star service.

Love Them

My mom has been going to Village for it since I was like 16 the service is always been great it's a place where we go as a family and Tracy my service representative is wonderful

recall

everything was perfect when I took the car in for the recall

Quick Lane service

Brought my vehicle in to the Quick Lane for an oil change. The service was good.

Repairs to 2015 Fusion

Tracy did a great job! with setting my appointment and meeting with me when I arrived!

Always Family

I woke up to find the tires and wheels of my 16 explorer had been stolen. My vehicle was sitting on the ground, with the exception of a landscape brick. I called the village ford body shop in a panic. I was reassured within a second by the village ford staff that all would be taken care of. I provided Jason MacDonald, the sales operations manager, my claim number, and he assured everything would be ok. Jason arranged transportation for me and ensured everything would be stress free. I couldn't even imagine better treatment! Village Ford made the arrangements for my vehicle to get towed there. I live over an hour away and was thrilled to not have to deal with my insurance company. I came to the dealership and was greeted by Jay Sturtz, Bob Wheat, and James Cosgro .. The entire management team was there to welcome me by name. My vehicle was in the body shop, I received a call from Rod Gill, the body shop manager within 1 hour of my vehicle arriving! I felt like I was the highest priority! Upon my arrival I was able to visit the Village Ford Cafe, where I had lunch! Village ford has their own chef and cafe, which you won't find anywhere else . Everyone greeted me with a smile and I felt like family! Jason MacDonald made sure I was taken care of and then I was on the road. I received a call every step of the way, and my vehicle was ready before promised. When I picked my vehicle, it looked as good as the day I picked it up! Thank you Village Ford, for under promising and over delivering! I always feel like family! Village ford is the place to go. Just when you feel like everything is great- they out do themselves. They even have a concierge who was with me every step of the way! Even though, there are several dealerships on the way, I will always go the extra mile to village ford! Thank you village ford, for taking care of my friends and family for the last 35 years- I will be back in a couple months to get a new vehicle! It's not very often that you find a dealership that makes you feel I like family! They are better then 99.6 percent of ford dealers in the country( via ford presidents award) and if you step one foot in the dealership, you will know why! You're always family at Village Ford! Do not think twice, Village Ford is the place to be for any vehicle need!! ( they deliver ). I will pass every dealership on the way to village! It is truly your home away from home. Don't waste a t time. Village Ford is the ONLY choice!

Customer

My first lease. A 2016 ford escape. Staff was very helpful and willing to help me find the best option. Very patient with me.

review

Staff was very helpful. I appreciate the way they kept me informed giving me updates on work progress.

Vice President and Business Manager

From the front desk clerk, to Joe our salesman, and all the way to the General Manager, Village Ford is run like a well oiled machine and everyone is very nice and respectful of a customer and their time. There is great attention to detail. Thanks for the excellent experience! We will be back and glad to send our family and friends to you as well!

Great service rep

My service rep, Becky, is outstanding, pleasant and excellent at her job.

Excellent Team

I've leased FORD FUSION 2016, Excellent, YES, They were very helpful.

Service

Had to have a taillight replaced. Service went very quickly from the time I arrived to when I left. Very pleased.

Great service

I went in for an oil change and was told it was going to be 2 hours. That is not bad especially without an appointment. But, thankfully, it was under the time. The gentleman behind the counter was very kind and helpful.

Great service

Excellent work, best service I have every recieved.

great car shopping experience

I, along with my wife purchased a 2015 Edge Sel. The salesman Ali Berry was very helpful in guiding us to the right decision. Ali showed us all the options and answered all the questions. He really put our mind at ease since making any investment of this kind can be a stressful situation. We would recommend him to any of our family or friends on their next purchase of a vehicle. Thank you for employing such an individual.

Great service

Staff was excellent, Fusion is like a dream drive and I sure love my Remote starter! Competitive pricing and trade-in value!Thank you

great service

escapegreat service. answered all of my questions. thank you

Village Ford purchase

Great job. Jim Bowling was a great salesman. Very patient with us.

Brian Bartholomew was the best!

Had a great experience with Brian Bartholomew helping me purchase my Explorer Sport. Couldn't have been better. Would highly recommend him and them for anyone looking for a great vehicle!

Fantastic experience!

Omar was very helpful and made me feel like family. I am very pleased with the transaction all around!

quick change oil and lube

the quick lube mgrs are always very helpful and really good at what they do

Ford Edge 2013

My Ford Edge was serviced promptly for the parts that were available but I was surprised a Rear Wiper Arm was not on hand and I had to return a couple of days later to take care of that part.

Clean facilities

I made an appointment for 8:30 and work began at 10:30. I would hope next time it is done a little more timely.

2015 Ford Taurus

The service department makes sure my vehicle is safe for me to drive at every oil change regardless of the mileage. You just feel a lot more safe when you pick up your vehicle from theservice department then when you drop it off for service. The service department is verycourteous and helps you anyway they can. Everybody is so knowledgeable about your vehicleand offer suggestions how to make your vehicle ever more safe. I respect all the productknowledge that everybody has and the friendliness.I will never take my vehicle anywhere for a mileage inspection except Village Ford.Thank you so very much for making my wife and me feel so safe on the road.

Terrific Service

Terrific service, as always..! Fast, reliable and professional..

Great Services

Everything was great. I love my C Max! And they really know what they are talking about.

AWSOME DEALERSHIP

I have a 2015 Edge Titanium I had problems with. They were very quick to get me in and complete the work. Everything from sale to service is top of the line at Village Ford. I love you guys. Thank you very much.

2016 Ford Focus

Aaron Woodward was an excellent salesman. He worked with me to find the exact vehicle I was looking for and got it delivered in the time I needed it. Very professional, friendly and helpful. I would definitely buy a car from him again and recommend him and Village Ford to friends and family.

Sales and Service Customer

Quality Service down in a timely manner. Everyone on the staff is super... especially the guys at the Quick Lane area who I've gotten to know quite well over the years... The are the greatest!And thanks for not asking a zillion questions here like way too many surveys do

Excellent service.

Very friendly and accommodating staff. Excellent service. Thank you.

'11 Fusion Hybrid

Excellent and very friendly staff. Brian from quicklane went out of his way to help me. I really appreciate that, keep up the good work !

Friendly Staff, Fast, quality service...

I own a 2015 Ford Explorer that I have serviced at village ford. I've always had a great experience at village ford. When I come in, they greet me right away. The staff is always pleasant. I sit no more than an hour depending on the service I have done. if an issue arise, they let me know right away just in case it may take a little longer. If its going to be more than an hour, then I'll just leave and pick it up when ready. I would recommend to anyone who wants Fast, quality service to have it done at village ford. Plus the perks you get for being a quicklane customer, like rebates. Love them guys for this. Keep on doing this and I'll never go anywhere else.

Great salesperson! Made my experiece the best!

I received personalized service when I purchased my Ford Edge. I didn't feel rushed and each detail of the transaction was discussed with me and all of my questions were answered to my satisfaction.

2016 Ford Edge SEL

Omar was great. I would shop there again and again.

Quick lane

Asked for a rinse-off for the salt on my car. Did not get it. in the defense of the desk person I did ask for it late.

Not sure what title you are looking for

The first sales rep ended up going on leave before we made the deal. Ali, the second rep was very good and handled the sale smoothly and saved us a lot of time.

Village Ford Experiences

I have been bringing my vehicles to Village Ford for five years no, primarily because of the presence of the Quick Lane service on Saturday. The service people are always professional and make you feel like they really care for you and your vehicle.

Great dealership

2016 ExplorerI love going to Village Ford! My sales person Steve Miscuk is phenomenal!! He is always looking out for your best interest. We will always return to Village to buy/lease our cars if Steve is working there.The service department employees are also friendly, whenever I go there be it an oil change or other services on my car they are extremely helpful.

2016 Ford Fusion

Awesome! Steve Miscuk went above and beyond to help us secure the 2016 Ford Fusion in about a 6 hour time frame. Will definitely come back again!

Helpful salesperson

2016 Ford Fusion. Excellent service and Kim Ferguson was extremely helpful.

2011 Fiesta Repairs

It was frustrating that it took over 2 months to have my issue addressed. The team always acted in a professional manner. If I hadn't had access to a 2nd vehicle I really would've been in a tight spot.

24-hr turnaround time from request to keys in hand

Brian Bartholomew went out of his way to find me the Fiesta ST I wanted and get it to Village Ford within the same business day that I requested it. Amazing customer service! We were able to do everything via email, and he had the vehicle and paperwork for my 2-year lease ready to go by 5pm. Couldn't have been happier (and it's an awesome car).

Oil change experience

It took a very long time to get the oil changed in my 2014 Flex. Perhaps a quicker way process oil changes might be in order. I have been to other dealerships and they have dedicated oil change lane(s), and process these routine maintenance jobs more efficiently.

aaaaaa

Very good. The service was timely and I was very satisfied.

fine annual oil change

Just went in for an oil change, and staff noticed some little things that they took care of right away. Since I don't drive often, I don't notice things; it was good of them to check it over.

clean and service was great

Get in and ut in less than one hour. Only complaint is receive dicount coupons after I had the work down.

Service

Very helpful. The vehicle was done within one day which was great.

Beautiful Office, Poor Professionalism

I recently visited Village Ford in search of a used Ford Fusion. The car I was looking for was sold the previous day, according the sales rep who assisted me. I had randomly showed up without calling, so I wasn't bothered with the car being sold, but I was still greeted as I pulled up, even without an appointment. My sales rep seemed in a scramble to find me something else. I was quickly handed "certified pre-owned" information, and then walked out to look at a 2010 fusion hybrid they had. The car was alright. Wasn't really clean inside, but with it being winter, I didn't let it bother me. I was surprised that the sales rep came with me on the test drive - this was a first since I'd started my car search. During the ride the sales rep criticized Carfax when I asked about the accident report that was listed for the car we were test driving. They mentioned how accident reports aren't accurately reported and how a catastrophic accident could be reported as a minor accident, hinting that I should take Carfax as a grain of salt. I understand that it's true that Carfax isn't always reliable, but for a person trying to sell me a vehicle to tell me that, it makes me extremely uncomfortable, especially while test driving a car with a "minor accident" on the Carfax. This was the point that I decided against Village Ford, and decided I'd shop for a car elsewhere. Aside from my poor experience with the sales rep, the office was, by far, the best I'd been in. Very clean with nice furniture and decor. It felt like there was much more pride behind their used sales department than many dealerships I'd been at.

Exellent repair

My 2014 MKS was repaired perfectly. Great Job!!!!!!!!!!!!

Fusion rim leak service

I had a rim leak on the large diameter rim for my Fusion. Village Ford Service polished the rim to prevent the leak and save me from damaging the tire... at no charge to me. I have had several tires replaced (through Village Ford)due to potholes over the years that I have owned this Fusion.THanks

Retired

Experience was outstanding. Customer Service was exceptionally. Joseph took the time to look at different options. Allow me the opportunity to test drive the escape and the focus. He took the time to walk through how the vehicle at the time of delivery. Joseph took his customer satisfaction a step further after the car was delivery. He provided assistance with re-hooking my new cell phone, how to use the CD/radio, and washed the vehicle. Fantastic service!!!

Great service

They did a great job!! They made sure they found the problem and fixed it.

Great Services

I had a great sales representative very kind and helpful.Thank you Heather Stansfield

Great Sales and Service!!!

Satisfied with Village Ford sales and service. Have had no problems.

Service was very good.

Service was very good and quick. Staff was very helpful.

MR Louis Conti

The Transit Connect was My search to Replace the 3 HHRs' I've owned total of 435000 miles. In searching for the Transit You had the best selection by far and your location is between work and home. Then I walk into the dealership and was welcome at the door. That's when I meet Paul a Real Guy that was well informed on this Vehicle. The TRUST was there from the greeting to the Sale. The Village Ford Experience was the best and there isn't any reservations that I purchased the right vehicle or choose the RIGHT Dealership! Extremely Satisfied !!!! Thank You Louis Conti

Village Ford, Dearborn, MI

AS usual, Village Ford treats their customers the way they like to be treated. Very professional and very friendly. Leased a new Mustang which replaced a 2014 leased Mustang.

Great service

Very happy with the service . The service department was great to me

Clean facilities

Nice people, good service...on time...will return for future repairs...

Great service

Purchased a 2015 Ford Taurus. My salesman and the finance dept. Was very helpful. Fast friendly service too.

Repair of clutch issue

Not only were my issues with the car dealt with, my communication with Becki made getting the car dropped off and picked up despite me being out of town easy.

Service done right!

I leased a 2016 Escape. The salesman was very knowledgeable took the time to find the right vehicle for me, answered all the questions I had about the vehicle so that I could narrow it down to the one I chose. I was greeted each time I came through the showroom door.Several years ago I purchased an Escape from another dealer ship but never got good service from day one, that why is why I am back to village ford.

Great Dealership!!!

I purchased a Ford Escape SE. The service was great and wait time was at a minimum which was fantastic for me.

Excellent Service

Leased a 2015 F-150, Excellent service, very helpful will purchase/lease again from here no question. Thanks Village Ford!!!

Been here before, will be back. Great dealership.

The person at the counter was extremely helpful. Gave us the best deal we could get without pushing. Just a good experience. we will be back.

Village Ford

I leased a 2016 Ford Explorer from Village Ford in Dearborn. The salesman was very friendly and helpful. I would certainly recommend this agency to anyone.

Great Service

The service department kept me apprised to everything they were doing and when extra work needed to be done. The car drives like it did when it was new. Thank you.

Great service

f-150. The service by Mr. Andre Woods was wonderful.

Knowledgeable service team

Quick and fast - Village seems to have the most knowledgeable service staff and technicians in the SE Michican area.

Easy lease transaction

This is my third vehicle leased from Paul Anderson, and he is always great. I live out by Ann Arbor now, but I keep coming back to Village Ford in Dearborn to deal with Paul.

exceptional service

Joe exceptionally helpful... actually came to our house in Oak Park to deliver the car.... under the circumstances, best deal I could have gotten...

Body shop repair

The repair on my f150 was great I feel the dealership took too long it was at least 4 days longer than they told me it would cost me an extra $100 on my rental which I did not appreciate

great service

Lease was up. Ford Fusion 2016 - service good, staff good.

Great facility, great salesperson!

I had an excellent salesperson named Kim Ferguson. She was extremely responsive & professional and was able to find the right vehicle for me. I would highly recommend her to all of my friends and family.

Oil change

Fast and friendly service. Ford approved parts are always used.

Fusion

Your representative, Ron Clark was very pleasant and helpful. He assisted me as soon as he was free and took excellent care of me. All of my questions were answered and he sold me what I wanted. The weather was dreary, but, Ron was very upbeat and cheerful. Vinnie assisted me with the tech information on the car and said I could call or come back if I needed more help. Even the man behind the desk when you walk in was nice and helpful. I will be back when it is time to get a new lease. Merry Christmas to all at Village Ford.

Mr. James R. Laurain

Leasing a Ford Flex, my salesman "bent over backwards" for me. The entire staff was very helpful with this lease.

Ford Focus Repair

My service advisor, Beckie, was AWESOME. She made the whole experience an excellent one. She went above and beyond to insure my vehicle was not only repaired but clean!! Thanks

Great Ford dealer in the hometown of Henry Ford.

Very receptive, open and concerned with our current automotive situation and created the bridge to get us into a new '15 F159 XL 4x4 2.7L twin turbo ecoboost V6.

Great service as usual

I had to get my engine cooling fan replaced and, as always, Village did a great job.

the best

i mixed up my dates and showed up Dec 15 instead of Jan 15.you guys at village ford made no hassle about it and took me right innice, informative, professional, courteousyou guys rockthat's why i'll never go anywhere else than village ford

Buyer

Our Service Advisor (Rebecca Audritsh )was honest, friendly, ALWAYS kept me in the loop and updated with what the service dept was repairing on my car. I felt like I wasn't being "Scamed" / "Robbed" by a dealership / Mechanic. I was VERY SATISFIED with Village Ford and will ALWAYS bring my car repair needs back to Rebecca. She deservers to be recognized for her professional customer care service that I was given.

Curteous sales staff. Pleasant facility

Ford flex. The service provided by your general office staff was very courteous and prompt. Also our salesman Andre Woods was Excellent! He helped us compare the vehicles we were interested in and choose the one that was best equipped to meet our needs. He also helped us to find the best discounts available and which helped our budget !!

Village Ford

Our entire family has come to Village for years. The staff is always welcoming and helpful. Our sales person Chuck Fay is a joy to work with. We always leave satisfied with the service and our vehicle. Thanks!

Trustworthy

The parts for my repair were in national parts backorder so that took time, but not your fault. I may still have the noise at start up I brought in for. Trying to localize/verify before bringing back. Other than that happy with service received.

The Works oil change & check-up is a great service

I like "The Works" oil change & check-up, which included a free car wash this time! (Maybe all the time?) The only drawback is that there is typically a 1.5 to 2 hour wait.

Service review

Becky was very helpful while covering for my regular service agent Zack. The repairs were handled in a timely manner and all seems to be working fine. Thank you!

2016 Escape

Purchased a new 2016 Escape. My lease was up in February but due to the deal available I bought a new one early. Everything went great.

Ford Works Service

Good timely work and quite satisfied with the task

Repairs before the snow comes!

As always these young men are kind, courteous, and helpful. I came in with a problem with my turn signal. Since the weather was good, they said it was quite a while since I'd had an oil change. I had a book and " more time than sense" so said go ahead. Brian came out later and showed me the filter (gross!) so I got everything done, finished my book, and felt that I had accomplished a big project before the snow comes.

Fusion SE Purchase

Fusion SE. The service was excellent. The staff was helpful in explaining the options for purchasing the vehicle or leasing. Also in helping to make sure I would be able to drive take delivery of the vehicle when it would be most convenient for my schedule.

Mrs. Anita Walters

Service was done well and promptly.However, I will have to come back to get a recalled part installed because the mechanic went to lunch.

Excellent service

Mr Celentino did a fantastic job. Very thorough and organized. Purchase went smoothly.

Oil change

The service was faster than I expected and the service rep was very nice

Just In Time

I got there with less than 15 minutes before close but they still took me in and serviced my vehicle. Did not have to take time off of work for it. Thanks!

Service

Repairs were made accordingly. Everything seems to be working out just fined.

Always top notch service

I am always satisfied with my service at Village Ford. The staff is very knowledgable and helpful.

Owner

Staff extremely polite, helpful, and determined to provide the best possible outcome.

Village Ford

Fast service, quality work, great price - a great place to buy or service your car.

Recent front end service at Village Frod

Had a front end alignment performed after some parts were replaced on the steering system. The job was performed quickly. The personnel were good to work with and called when the work was complete. Nice experience.

Great service but overpriced

I may or may not recommend your service department depending on the need. For warranty work - yes. This was the primary reason for my visit (recall). Easy appointment set up, drop off and pick up. Car was ready when promised communications to me were as committed. However - when I was there, I also needed an oil change. For convenience, I had it done by you. Oil change and an air filter - over $70! Sorry - I won't be back for service that I am the one paying for it. The same service at my local oil shop would have been $40. Your rates are too high!

Terrific Service

I've had my Focus for three years and started bringing into Village for service because it was under warranty. The service has been so good that I continue to use Village even though I've had a mechanic I've known and trusted for 30 years.

Great Service

Everyone I was in contact with was very professional while remaining very friendly and helpful. I was most appreciative of the shuttle service.

purchased used truck

I loved my salesman Rob Ecie he went above and beyond to make me feel comfortable and well taken care of! Unfortunately the other employees at the dealership didn't take very good care of me once I purchased my truck.... For example! The floor paper was still down and the weather tech floor were in a pile in the back seat, the screws to my license plate were laying on my bumper, the for sale stickers were still all over my windows!! Also the key lock box was still on my driver side window! Then I noticed I only had half a tank of gas... I was like well what a way to take care of your customer that had been patiently sitting here for over 2 hours.... Like I said if it wasn't for Rob Ecie my business might have went elsewhere he was apologetic and tremendously helpful.

Satisfied Customer!

It is always a pleasure to do business with Brian Bartholomew at Village Ford! He takes great care of me and my family!

Fast Lane

Staff is very helpful. Service are is always clean and welcoming.

Oil Change & Car Checkup

Staff was very informative and friendly. Service provided was very quick.

Lease termination and New vehicle lease

Perfect. It was the smoothest and simplest vehicle transaction I've ever experienced. I'm very pleased.

Replacing 2013 Fusion

I am leasing a 2016 Fusion for three years. This is a repeat because I loved my 2013 Fusion. I don't drive every day, but when I do, it's a good ride. The salesperson was patient, helpful answered all the questions I had re: cost, difference in model from 2013, purchase, short term lease,etc. I am very pleased with my new vehicle.

Clean,bright, nice environment...

Fast,efficient,courteous...enjoyed courtesy drive home and pickup....so helpful...

"Quick Service Results"

My safety recall problem and oil change,etc. were all taken care of in a reasonable time so I was quite pleased.

Great staff!

Village Ford rocks! My sales person listened to my needs and delivered exactly the vehicle I needed at the price I needed and went above and beyond to help me return my former, company provided vehicle!

Service

The experience was, in fact, enjoyable. While I waited three other customers and I had an lively conversation.

Fusion repair

Village Ford needs to stop the erroneous texting messages to the customer's cell phones.

Village Ford Quicklane service

Friendly staff, quick turnaround, shuttle to bring me back to work.

Great service

Love this place and you do a great job keeping us informed about what a t is going on with our vehicles. Thank you keep up the great work.

Great service.

Village Ford Quick Lane Service is fantastic. They always do a great job on my vehicles. Highly recommend them for any service.

No title

Friendly personable staff. Work completed timely. Only problem I had was that I had to bring my car back the same day because of a faulty piece that was installed. Problem taken care of promptly and courteously. Hoping everything is okay now.

Village Ford the Best dealer

The people that work at Village ford, just need to continue doing what they do best. Continue servicing the best service possible

Great Job Village Ford

I just really feel like you value me as a customer.....what a pleasure to make care maintenance a great experience. No pushing of unneeded services and really listening to customer was greatly appreciated

Great experience

Excellent. This is my 3rd lease on a fusion. I love this vehicle.

Service

Brought vehicle in for oil change a tire replacement. Service was performed in a timely fashion.

Review

Even though I had an appointment, the advisor was 15 minutes late.

Service for Recall Notice

Becki put me in a rental car for the recall of my Focus. She was absolutely wonderful and very helpful for my situation. A year ago I wanted to be scheduled for the recall, but a gentleman named Mike told me I could not have a rental car. I live alone and would not be able to go to work. Becki changed the situation completely around and I thank her very much!Excellent Service! Good things to say from a satisfied customer!

Bought a 2016 Fusion Hybrid

I knew exactly the car I wanted and Brian Bartholomew was able to quickly find the vehicle, get it to Village Ford, and complete the sale

Great service Clean facility.

It was time for my 09 Ford Fusion Oil change, every thing went WELL. The staff was friendly and professional. The Coffee was fresh, plentiful and delicious.

New car lease experience

I leased a 2016 Escape. My salesman Chuck Fay was most helpful, as always, in getting me the vehicle with the options I most wanted for the best price.

Happy customer

Jason MacDonald was both personal and professional. Exceeded my expectations !

Recall

Was pretty disappointed to hear I have 200 cars in front of me to repair stuttering problem with engine. Makes me wonder why no recall & I wonder why our local news stations don't know about this problem. I think with our new car purchase in the future we're going to go with another brand. Just not worth the wait and time involved.

Car Review

Leased a Ford Escape - respect Village Ford - always lease/purchase from them

2006 Ford Focus ses ZX5

I have a 2006 pre-owned ford focus, that I purchased in april 2008, the service was great as always, and yes the staff was helpful!

Great Professionalism

As usual, a professional and courteous experience. It is always a pleasure to have my vehicles serviced at the dealership!

Great Service

I was greeted with a smile. The employee at the front desk was friendly and accommodating. I later met with my service advisor, Rebecca, who I was totally satisfied with that day.

Good service just a little long

Good the wait was a little long, however it was worth the wait time to get my car ready for the winter months.....

service

Tracy did a great job of getting me check in and getting the work done in a timely. And Jim in parts got my mud flaps in fast.

Great Service

Good experience. From dropping off vehicle to repair and cost reasonable.

President

Sales man very helpful and thorough from start to finish, we were in a hurry and he was careful to explain all details.

Great Facility

I purchased a Fusion after turning in a lease of a focus. I love the car much bigger than the focus and I love the touch screen. Ron Clark did a great job in getting me the vehicle i wanted. Good experience all around.

Great Service

My experience at leasing my new 2016 Escape was good, mostly due to my salesperson, Ron Clark.

"Not Too Late"

I came in at 5:47 p.m. just checking to see if they could get me in but knowing that I was too late. They said "we can do it with no problem." Its was wonderful, very efficient and not a long wait. Great Job!

Oil change

I was very pleased with the service at Village Ford. I was in and out for an oil change within 30 minutes.

Great Service

Very friendly and helpful. Shuttle even drove me over to local restaurant so I could have lunch while I waited for my car to be repaired.

Front end collision repair at VF Body Shop

Village Ford has always treated me very professionally. I have had two experiences with my vehicle being repaired in their Body Shop. Both times, the work was excellent, the work was completed in under two weeks, and they called me to keep me informed at all steps through the process. I keep going back to them because I know I can depend on them. Why would I go anywhere else when they always treat me so well!

Village Ford Service/Repair

Returned a clean car. Was completed in an appropriate amount of time. Kept me informed via text as to the status of my appointment. Very well pleased.

Honest Transactions

I have been purchasing and leasing Ford vehicles from Village Ford for over 35 years. I am confident that I am being dealt with honestly when I buy or lease my vehicles at Village Ford.

Friendly, helpful service

came into the dealership for an estimate on a vehicle I was interested in and several hours later I was driving home in a new car. Amazing, everyone was so friendly and eager to help meet my needs. Thanks to Joe Celentino, Bob Wheat, Vince and Financial manager and everyone else who help to expedite the process!!!

Great service

Totally took care of my 2014 Escape's flat tire in a timely manner. Waiting now for my new 2016 Escape to arrive. It has been ordered.

Highly recommended

We brought my wife's 2015 Explorer Sport in for the 20,000 mile service (oil change, tire rotation, air filer(s), etc). Everything went smoothly and staff was friendly and efficient. I read on a posted sign that a complimentary car wash would be completed upon request. Although we did not specify a car wash, it would be nice to empower your employees to complete a wash when it is clearly needed. My wife works on a dirt road so her vehicle is often dirty. It is a service that should probably be completed even without request from the customer.

Customer service

I love the Escape I purchased. The staff was very helpful and did a great job from the salesman to the prep. Everything went very smoothly.

2016 fusion

great service and staff went out of there way to accomindate me... love 2016 fusion!

Excellent service

Even though your wifi was down you handled the situation very professionally.

Window repair

I was having a problem with my window, my problem was solved very quickly. My service advisor was very helpful. He wasn't sure how long it would take to repair the window so he really made sure I had a loaner to drive. Thank you Sami Khatib, I really appreciated your help.

Fastest delivery ever!

Ron Clark did the best job with delivery of my 2015 Fusion! It only took about an hour for not only my vehicle, but my husband's 2015 Escape as well. Great job!

Good service

Everyone was very helpful.we brought a tough situation to the table you prevailed.

Consumer

Glad to have done business with Village Ford. I look forward to the next time.

Jay Freud - Professional Salesperson

Leased a Taurus. Jay Freud was the salesperson I worked with. He was amazing. Jay handled every detail with professionalism.

President

Certified Ford Escape. Staff was great, Vehicle brought to business for viewing/driving, delivered for final paperwork.

Best service

Great experience. I am very happy with my vehicle purchase.

Great sales staff.

This is my 4th new car purchase at Village Ford. Always a great experience. The sales person is always great to work with on getting the vehicle and price I want. I always recommend Village Ford.

Customer Service Representative

They are extremely friendly and efficient. They always take the time to explain things thoroughly. Love Frank and Steve!

Village Ford

I was very pleased with the brake service I received.

Great service

Overall satisfied w/ service even that my car was kept overnight.

2016 Escape

The whole experience was great; Steve Hadrich conducted the transaction very professionally & was clear upfront on all the details - strongly recommended to others..

Great Service! Great Vehicle!

I purchased a new Flex SE from Jay Freud, at Village Ford. He found the vehicle at another dealership, and arranged for it to be sent to Village. Then Jay and Bob Wheat helped me get a good trade-in value for my old Flex SE. Jay also found rebates that helped lower the price of my vehicle. Jay explained all the paperwork during the sale. He connected my phone to the Sync system, and explained new features on my Flex to me. The experience was great! I always recommend Jay to people who are buying a Ford, and I always buy Ford products.

2015 Ford Edge

Well the deal should have closed the day before it did in order for us to get three months early turn in, so a payment came out automatically. But as it turned out our salesman went to bat for us and we are supposed to be getting that payment refunded to us. All in all it was a fairly good experience. I love my Edge.

Love Village Ford

2015 Ford Fusion - service due to a recall notice. When I first called concerning the recall notice, the necessary parts were not in stock. Village Ford called me when the parts became available, set up the appointment, handled the service and paperwork - all with a smile! Very pleasant experience!

Ms. June E Patterson

I had a problem trying to talk to someone before I brought my car in for service. I didn't get anyone to give me any satisfaction until I spoke to Sami Khatib. He explained to me what the procedure was for bringing the car in for repairs. He also gave me his cell number in case I hadin questions. My car is 1014 Escape.

regular maintence on Fusion

oil change and regular maintenance on Fusion. Just question whether or not I really needed the service that was performed.Wish I knew more about my car, so I can make educated decisions on whether I need new filters, engine flush, etc.

2014 Ford Fusion Service Sept. 12, 2015 at VF

2014 Ford Fusion had oil change and tire rotation. Service took 1 hr 45 minutes. This service time seems excessive. I recommend Village Ford employ dedicated service bays used for oil changes / tire rotations for faster customer service.

Fabulous service

I came in for an oil change and all the routine maintenance. But also service on two recalls. Unexpectedly I had to have my car back in 5 hours or would have to reschedule. Becky was awesome! She and your team had it done an hour early! The shuttle drivers couldn't have been nicer. The receptionists were so professional and helpful on a crazy busy day. Just wanted to say thanks to all.

The Works Oil Change and More

Happy with the work done on my 2003 Mercury Milan.

great service

The service advisor was great,i had an over all good experience with village ford,the only i wasn't happy with is the fact that i have tire care and couldn't use do to low of tread which to me whats tire care if it doesn't help or cover tires.but over all great experience.

Great service

Always great service. Quick and great quality. Knowledgeable and friendly staff.

Daniel O'Connor

The car had a recall and I believe it was taken care of. It was taken care of in a timely manner and I was happy with the shuttle service. I was a little suprised that the time and date were not reset and that I had to do it myself.

email scheduling snafu

Bit of confusion regarding the service sked: I appreciated the email sent reminding for service. However, directly underneath the description for oil change, etc, there is a tab noting 'request appointment'. I did as much, only to learn the following day that appointments are not needed for this service.I realize this is an IT issues but simply inserting a 'no appointment necessary' line would resolve things easily. Seeing this would have had my car at the dealer first thing in the morning, instead of waiting for an assumed appointment time.

The Works!

Went in at the suggestion of an employee (Krista Stanley) for The Works! package, service was quick and finished at the estimated time projected. Will return for all future service needs while I own my vehicle from Village Ford.

repair on ford 500

service was very good...just very disappointed in investing soooo much money in the car that only has 62,000 miles on it. Within the last six months I have had 3 major jobs which amounts to well over $2.000

Car repairs

Everything went very smooth and my adviser was very helpful.

Oil Change

I like the perks of having a shuttle service "TO" and "FROM". Technicians are very professional and work quickly.

Oil change

I brought my vehicle in for an oil change. I wait in the dealership, therefore, when I ask how long it will take, I am relying on the employee to be candid. I was told 45 minutes to an hour. My vehicle was ready in an hour. Thank you

Excellent customer service

Great personal care in the vehicle selection process.

Great service.

The staff was amazing: Friendly, knowledgable and professional. This was my first purchase from Village Ford, and I would definitely recommend Village to friends. I leased a 2016 Escape. I love the vehicle.

Retiree