Village Cadillac

Couldn't ask for better service

From the fellow who took my keys when I pulled up to the customer rep who handles my service needs, I was made to feel welcomed and that I would be very satisfied when I left. I was!Two separate requests to have a part of the car checked (shifter control and the drivers side door latch ) resulted in parts ordered and replaced, all on a timely manner and professionally done (just before warentry was up).

Village is more like family

One of the many reasons I have going to Village for the past several years is the family feeling I get from all the employees. Debbie Henry is one of the best service people I have met. She is very good and knows all the products at your dealership very well. Debbie is a true pro and it is easy to understand how much she loves her job. She treats all customers very well. I really enjoy her upbeat attitude. All the folks at Village are wonderful people. Thank you all for your continued wonderful service. John (Jack) Rossetto

unscheduled appointment

My wife went to start her car and she couldn't. I reviewed the menu and found the battery level to be low. I called Village Cadillac and Debbie Henry (service manager) told me not to worry just bring the car in. I did so and within and hour my car had a new battery and I was on my way. I can not tell you that I also walk away with a smile and complete satisfaction whenever I have my car serviced at village Cadillac and how professional, respectful and personal Debbie Henry is along with the rest of the staff at Village Cadillac.

Overall a great experience

Overall a great experience! Quick and professional attentionDebbie Henry is responsive, knowledgeable and has me in and out in no time. She has a great personality and is easy to deal with. It was my last free service on the warranty but I will be back for any service that my car needs.

Outstanding Service!

After shopping at three other dealers (two of them were closer to home), we purchased our third Cadillac from Village. Chris Mehelic went out of his way to find the vehicle we wanted. Visited their service department on three occasions. Alicia, the Accessories Manager, graciously solved the first two problems without any hiccups. The most current problem was a pierced rear tire that caused a very slow leak. "Rich" in the garage couldn't fix it and the tire was replaced the next day. During these visits, the pleasant helpful attitude of Debbie Henry made the visits a different experience from what you would normally expect. We live almost fifty miles from this dealership, but with the service we've received from this staff, we know where our car will be taken care of in the future.

An example of excellence!

Once again I needed to take my car in for a repair. As usual I went to Village Cadillac.Debbie Henry handled it in her usual efficient manner. She wrote up the order and got the car into the shop. In short order the found what was the problem and in their usual inspection found another serious one. She handled both of them and ordered parts set up a return appointment and we were on our way. the parts came in and a new appointment was made. that appointment was kepe and again we left feeling good and felt safe because our car was done right. That is an example of "Excellence" and why I travel 100 miles to have my car done right. Debbie Henry helps to set the standard for excellence.

Excellent!!

Excellent service in automotive and customer care! Debbie Henry plays a very important part of the excellent customer care that Cadillac customers receive. Debbie Henry makes the Cadillac Service experience the best it could ever be!

Service to my 2002 Cadillac DHS

As usual, Debbie Henry did an excellent job in providing prompt and very courteous service even for an old Cadillac. She provided me with an SRX Cadillac to use while the repairs were made.

Pleasant group of people

If you live in citrus county and looking to buy a caddy you must go see the fin people at villsge caddy.I was pleased by the service and know you will be happy too.

Hats off to everyone working at Village

I can honestly say that there are not enough stars in the sky to show everyone how wonderful each and every person working there at Village Caddy have been to me over the past 11+ years and my XLR says the same. You are always there when needed - Debbie is gracious, dedicated and knowledgeable - this IS a real plus. I thank my lucky stars that YOU are there.

Getting our Dream Car.

My husband and I couldn't be happier with our new CTS. We were helped through the process by Joseph Ceparone. Joseph went out of his way to make sure we were happy with our choice. He is a wiz with all the technology of the new Cadillac. I know if I have any questions he will be thereto help us. His partner Barbara was a great help too. This dealerahip should be very proud of your staff. Thanks Joe,Arlene and Stu Chipman

Service on my Cadillac CTS

Sorry but I have been out of town. Thank Debbie Henry very much for the service on my Cadillac, you and your service people did a fantastic job. The little problem that I had with my car going to the left has stopped so what ever you did worked. You are always very professional with everything. Also thank for helping me get a rental car when my husband was so ill.

Debbie Henry

Five stars to Debbie Henry. She was very helpful to us with all the settings and answered our questions. Being unfamiliar with all the technology on the Cadillac we appreciated her patience and explanations.

Service on my DTS 2011

As usual Debbie Henry greeted me by name with a smile and a "Hello". She is always bright, very professional and knowledgeable. Debbie always asks if I have had any problems that should be tended to and she also checks what should be done at this point. On my last visit there were a number of items that needed to be done and it would take a bit of time to complete the servicing. Since I had another appointment, Debbie offered me a "loaner" so I would not have to come back at a later date.This is the type of service that I appreciate. Carole S.

Service on my SRX

I would like to thank Debbie Henry. She is a true pro in the auto business. She is always professional , and kind to customers. Debbie really knows all your cars with expertise on all the products..She is an asset to your dealership. Thanks again Debbie. John Rossetto

Recent service experience.

My recent visit to Village Cadillac for service on my SRX was as always a pleasure. Debbie Henry is efficient and kind - my car is always take in at the time arranged and ready when promised. I go the extra mile to have my car serviced at Village.

Service review

Debbie Henry is always great when I take my Cadillac in for service. I am greeted as soon as I arrive. Debbie Henry checks to see what services my car needs and gets it done in a timely fashion. She is very knowledgeable concerning my Cadillac and its service needs. I always look forward to seeing her and having my cars needs taken care of by Debbie/

Review of my experience with Village Cadillac.

Every time I have taken my Cadillac to Village Debbie Henry has been so helpful and kind. She is one reason I continue to buy my Cadillacs from Village..

1st time leasing a Cadillac

Joe Ceperano walked us through the details and provided us with a loaner of the exact car we intended to lease. He took lots of time to answer any and all questions re payments and benefits of leasing. After we signed about 100 forms he didn't abandon us, but took the time to sit in the new car and explain all the features and showed us how to take advantage of wifi, cell phone and nav. features.Since there are so many new things to learn, he invited us to come any time and he will go over any of the features we are having a problem understanding or using.WHAT A GUY!!! Many thanks, Joe...we love our new Cadillac!

Service Review

Debbie Henry was terrific! She addressed all of my service needs in a very professional and caring manner. She greeted me upon my arrival, made a through assessment of my service requirements and saw that the work was performed promptly. Can't ask for more....best service experience I've had in years!!

Riding in style

I recently purchased a '13 Cadillac STS and walked away feeling like I'd gotten a great car instead of being sold a used car. The guys were very helpful and knowledgeable. Jacob Horn, one of the salesmen endured several test rides before I picked out my STS. Joseph Ceprano also helped a lot and is a Cadillac wiz. I felt like I bought the perfect car for me and my family versus being sold a used car. Even the sales manager helped in the process.. Best car buying experience.. Along with the other 3 vehicles I've bought from there in the past..

Service Review

Excellent service is to be found at Village Cadillac Toyota. Ms. Debbie Henry has always provided excellent service to my Cadillac, Toyota Corolla, and a previous car (Chevrolet Caprice Classic Wagon).I appreciate her professionalism, friendliness, and caring approach to getting the job done promptly and correctly. She has been my "go to person" for all of my vehicles for over a dozen years. I highly recommend her and am very pleased to write this review of her service and the service of Village Cadillac Toyota.Dr. Ted SgourosBeverly Hills, FL

Excellent service person, Debbie Henry , hurrah!

Excellent service begins with the service person and Debby Henry is the best. She always answers the call on any question of need with our two cadis even when we are on the road and don't know where to turn. Vehicles are in top shape because we need to be safe on the road. Thanks Debbie for all you do. Mary and Don

Everything worked out satisfactorily

Because the problem involved a defective electronic module the solution was difficult to come by amd took several days. However, they persevered and eventually got it right.

Service Review

My service experience with Debbie Henry has always been excellent. She is very knowledgeable of her area of responsibility and has wonderful rapport withher client.

Great service!

Debby Harry is our customer service rep and she always makes sure we get exactly what we need. Any time we have a problem (and it has never been with the service or dealership, only enterprise leasing) she has reported it to her superiors and much to our pleasure, the policy has been changed. We have recommended this dealership many times to friends and associates and always mention how great Debby takes care of us.

Service with a smile

Had a recall and Debbie Henry checked me in quickly and friendly. The wait was less than expected. Service is always exceptional and with a smile.

excellent

the entire sales experience was absolutely perfect. Our sales associate, Joseph Ceparano was fantastic. He is courteous, friendly fair and professional. I would highly recommend this dealership and associate to my family and friends.

Service

I have owned Cadillac's for over 25 years. Luckly, this is the first one I had a problems with. Debbie Henry was my service agent and we couldn't have had a better experence!

Service

A real pleasure to see Debby Henry at the desk when I come in for the greatest service of any Cadillac dealer I have ever been to. Thank you and your crew at Village Cadillac. Dorsey Rogers

Awesome

My experience was awesome. Drop off & pick up was quick & easy. Debbie Henry my service agent arranged for a complimentary vehicle witch was a big help.

Great Service Experience

Debbie Henry is my service writer, and is probably one of the very best I have ever dealt with. Over the years I have owned more than 30 new cars, of various makes, including Cadillac, Mercedes, Infiniti, Corvettes, and others. This current 2014 Cadillac CTS Coupe is my latest, and with it, my second servicing experience at Village Cadillac, and with Debbie. She was very knowledgeable, and understood that I'm very specific as to what I want done to my car, such as using a full synthetic oil, as opposed to a synthetic blend. I also really like the fact that on my first visit she introduced me to one of the "Tech's", a fellow named "Rich", who listened to what I had to say about how I maintain my cars, and went above and beyond to make sure I was happy with the service. I was also impressed by the fact that it is an "open" shop, whereby the customer has the option of actually watching the tech perform the the service. Very impressive. Debbie also was very helpful in regard to my asking her some technical questions regarding my specific car. I have nothing but high praise for both Debbie, and the service department in general. I'LL BE BACK!

Service

Debby Henry what else can you say. Have been with Village Cad. and Debby for many years would not do with out them.Every thing in the place is so neet and clean.

Always excellent

Can only speak about the Cadillac service. Debbie Henry is the first person you have contact with. Cannot use enough superlatives to describe her and her performance on the job. She is an all star. A future hall o fame candidate. She is pleasant, cheerful, efficient and always gets back to you quickly.The waiting area is great cookies, ccoffee, Susy seating, mags, papers, puzzles.The experience is all good.

Excellent service.

Debbie Henry is very knowledgeable in resolving problems and overall provides excellent customer service. There is always a quick turnaround when servicing my vehicle. Debbie is always very friendly and has a accommodating and helpful demeanor. The Dealership is very lucky to have her.

It is a good Dealership, will continue to buy my cars there

We were not going to buy a car, we were just looking around. Then they told us about a lease which sounded really good.. We took a lease and are very satisfied. We also love dealing with Debbie Henry, she is very nice.Doris Sabo

Debbie Henry

Debbie Henry is the best. She is an outstanding example of what customer service should be. Very efficient, accommodating and very professional. Very friendly and a positive attitude.

Excellent Dealership

Debbie Henry is friendly, professional and highly efficient. It's always a pleasant experience when we have to take the car in for service. The dealership as a whole is staffed by great people.

Exceeds Perfection

Debbie Henry provides caring, efficient service every time I bring in My 2007 Cadillac for service. She is always pleasant and knowledgeable and honest and trustworthy. Can't say more than that.

Excellent Customer Service

Debbie Henry always gives excellent customer service. I have dealt with Debbie for many years now and always find her to be extremely knowledgeable, efficient and courteous!!!

Excellent people.

Everyone that I dealt with in my years of doing business with Village Cadillac are exceptional. Especially my most recent purchase, starting with Rick Hammond, Joe Ceparano and of course Debbie Henry service.

Exceptional Employees

The best way to find a good dealership and repair shop, is by how busy they are. Village Cadillac is always busy. What makes them exceptional is their employees. Debbie Henry is a wizard at scheduling and organizing and always makes her customers happy by getting service and repairs done to fit your schedule, on time, and done right. The mechanics are among the best I've seen and never have a problem with explaining anything the customer may ask about. I've never noticed any grease or dirt marks on the inside nor outside of my Cadillac after service was completed. The dealership is setup for the comfort of the waiting customer with coffee, TV, DVD and a quiet room for reading. The only dealership I go to.

Excellent customer service

Debbie Henry is always so helpful and answers any questions I have. I'm confident that I am being told honestly what service I need.

My Experience with Village Cadillac

I have been using Village Cadillac for over 10 years now and have owned 2 Cadillacs in my lifetime. This dealership and Debbie Henry, in particular have treated me like family. I always get excellent service and they are friendly and go out of their way to get my car serviced quickly and efficiently.The communication is also excellent. I have been pleased and will continue to work with Village Cadillac. Gail Cooper352-634-4346

Great service.

Purchased a new srx.on 8-25-2015. Sales staff was great to deal with. Have not had the car in for service yet but have dealt with debbie henry on previous cars and she always provided excellent service.

Excellent Customer Service

Debbie Henry provided excellent service as usual. I was going for an oil change and Debbie heard a rap in my car and had it checked out only to find I needed a water pump. Glad she was on top of things before I lost air conditioning and provided a loaner car for the day. Very professional service!!!

Best experience with a car dealership EVER!!!!!!!!!!!!!!

Joseph Ceparano actually made our Cadillac SRX purchase enjoyable. He was extremely helpful, knowledgeable, and most importantly, showed very sincere concern and care that my wife and I were being treated as customers with our needs as a priority. Joe, along with Michael Ketcham, gave us first class attention and service from the time we walked into the showroom until we drove away with our vehicle four days later. We couldn't be happier with our SRX and the assistance from Joe and Mike and the entire Village Cadillac team.

Great service

They were very courteous and efficient. My 2015 ATS had a re-call for the moon roof that needed to be done, not only did they repair it while I waited, they called me to let me know about the recall in advance. My only complaint is that most luxury car companies, ie Mercedes, BMW, Audi wash your vehicle after service. If they wash the cars after service they will be five star in my book.

Village Cadillac salesman Joseph Ceparano

Our customer experience was outstanding from the start with many long phone calls for a week before we went to Village Cadillac to meet with our salesman Joseph Ceparano for a test drive. He was terrific in every way and answered all our questions. He was there for us when we went to pick up the vehicle as well as at the delivery of the vehicle to explain all the options to us. I have bought many vehicles in my lifetime and he is the best and nicest salesman I have ever had!!! This was our first car purchase in Florida.

Positive experience in purchassing a new vehicle.

It was a pleasure to work with Wayne Clark for the purchase of a new Toyota Sienna. He was prepared when I arrived for my appointment ,making the process much smoother and enjoyable.I reccommend if you are contemplating a new vehicle,call ahead and it will help it much easier.

Good experience with Village Cadillac

Luci Suarez did a great job helping us find the car we were looking for. Her follow ups we very professional and enjoyable. She worked with me to get the best deal for us.

Excellent as Always

Great service, Great people. Every time I go to Village Cadillac- Debbie Henry and the staff provide 1st class service and customer satisfaction. Never have to wait long and everything exceeds expectations.

Excellent Service

Every time I call Village Cadillac and speak to Debra Henry she is professional and accommodating. I would recommend the facility highly. I have only had service work done at Village Cadillac and it was always performed correctly and promptly.

Toyota Tacoma Maintenance

I have taken my Tacoma to Village for service for the past 6 years. David Becwar has never failedto meet my expectations for solving my maintenance problems and getting services done in afast and efficient manner. He is customer friendly and always listens to what I have to say.Village has served me well on all of my vehicles for maintenance services.This has included a Seanna Van, an Avalon, and a Tacoma truck.Edward McQuaig

Debbie Henry and Village are the best

I have been taking my car to Village for many years, Debbie always exceeds customer service expectations-friendly and efficient-always a pleasant experience with Village Cadillac.

"DEBBIE HENRY SHINES AGAIN"

Debbie Henry is always friendly, courteous, helpful, and very professional. She is a real asset to your Customer Service Center and your Corporation. You must be very proud to have her on your team.

Beautiful Dealership!

Very knowledgable service staff. Pinpointed and addressed all sevice issues I brought to their attention.Very impressed with this dealership from top to bottom. Waiting areas are very comfortable, this is important to me, i've had to wait in waiting rooms that have standard office chairs. This shows they care about you, because lets face it you could be there awhile.

Very Satisfied

When ever I need to take my car in to Village Cadillac, the first person I look for is Debbie Henry, this lady is always cheerful and helpful and greets you like you are someone special. Village Cadillac should be proud to have this lady in their employ.... Earl

servive

Debbie Henry, the service professional at Village Cadillac is just that: professional. She is always polite, friendly, and understanding, a great rep for the dealership.

On Top of Things

Debbie Henry is our Cadillac Service Adviser. She is always on top of things and lets me know when regular service or any recalls are necessary. She is always very polite and cheerful.

service the best

Debby Henry of the service department for Cadillac has always been very professional and helpful in all the years we have brought our Cadillac's in for service.

Excellent service department

My husband and I have been using village Cadillac for service over 10 years. Our service person Debbie Henry is excellent. They provide excellent customer service.

Good Service Experiences

My two warranty service visits to Village Cadillac have been very positive. General Service Manager, Charley Paxton; Cadillac Service Specialist, Debby Henry; and Cadillac Mechanic, Rich, have been very cooperative and helpful in making my visits as educational, productive and pleasant as possible. My service experiences have been more positive than my sales experiences at Village Cadillac.

Thanks but No Thanks!

My boyfriend and I have been in search for a new SUV, We came across this dealership one afternoon while driving through town. We came across a few vehicles that really had taken interest to us. It took a while for any sales rep to come consult with us. Not to mention the one we had showed no interest in a sale to us at all. Right off of the bat he asked what we did for a living. After explaining we are independent contractors, he immediately starting turning us away as if we were a waste of time. He embarrassed us in front of his fellow co workers. He had no interest in checking our credit to see if we were eligible for a loan or not, he did not care. Well thanks to his ignorance, we went down the road and within 2 hours we bought a BRAND NEW KIA SORRENTO vehicle from Citrus Kia. So thank you to the guy who judged a young couple not showing any concern of their stability status. We are so thankful the commission from our purchase went to a salesmen who deserved it!

Customer service excellent

I have found the customer service focus to be excellent . Debbie Henry does a great job in communicating the service requirements and ensuring customer satisfaction..

The car I was interested in was in stock with all the...

The car I was interested in was in stock with all the options including color. Further it had many options that I was unaware of and frankly were quite challenging in learning their use. Joanne was extremely helpful throughout the process, scheduling several training sessions. She had support from other staff members as well, all exhibiting a high degree of professionalism.

the customer experience was outstanding both at the time...

the customer experience was outstanding both at the time of closing the deal as well as at the delivery of the vehicle. Very friendly staff and very helpful to us snowbirds buying our first car in Florida.