Victory Chrysler Dodge Jeep Ram

Absolutely Horrible

All their talk on the radio advertisements about their first price will be better than any other dealers' last price is a joke. Went to drive a Jeep with intention of purchasing a vehicle. First price that I was given was about $6000 higher than what I had calculated it should be including financing. Left after several minutes of discussion about how unreasonable our expectations were. Went to another dealer and made the deal at exactly the price I expected to. Didn't feel like I had just been slimed.

Satisfied

I came in recently looking at a older vehicle these guys helped me get a brand new truck with my trade worked out excellent I would be happy to refer someone looking for a new vehicle

Smooth Process

Happy with the overall process. Went in and spoke with Don, he is a straight shooter, knowledgeable, and personable. I told him what I wanted and asked him to work on it. He put in the work to get my deal done. I do hope the service department works out as well for me as I will be taking my truck in as needed.

Looking for a truck? Talk to Don

I went there to buy a diesel truck. We wasn't able to make a deal, however, I very much liked the salesman Don. He is very knowledgeable and friendly.

Quick to make a sale, not so much on customer service

I purchased a 2008 Ford F-350 for my husband on Friday, 6/12/15 as a surprise without him seeing it before I brought it home. Saturday night 6/13/15 my husband heard something dragging. He looked under the truck on Sunday morning 6/14/15 to see the exhaust was being held up by an 8 gage wire. My husband had to clean cut the exhaust so it didnt fall off while driving. He took a picture of the exhaust with the wire still wrapped around it and texted the dealer we had been working with. He said no problem, just bring it in to service. The sales manager had the audacity to tell my husband that the truck must have been off-roading, and that the exhaust fell off from impact. He asked my husband to be honest because they found dirt and grass under the truck. My husband explained that we live in the country in a house with acreage, we are having a pool built at our home, we towed our boat on Sunday, and he works on a construction site all areas where a truck can get dirty. The sales manager continued to insist that my husband caused this by off roading and told him this truck was for towing, not off-roading. My husband reminded him that the reason we bought a diesel was to tow trailers, not to off-road. If we broke our truck by off-roading or just on our own time, we are happy to pay for it. Im not expecting anything for free, I just want what we paid for. The sales manager was completely rude about the whole situation he should be more concerned with the safety of the vehicles coming in and out of their shop being passed off in this condition. I will not be purchasing another vehicle from this dealership again, and will be telling our friends and family to take their business elsewhere which is VERY sad because I thoroughly enjoyed working with our salesman, Karl Petersen.

Quick to make a sale; not so much on customer serv

I purchased a 2008 Ford F-350 for my husband on Friday, 6/12/15 as a surprise without him seeing it before I brought it home. Saturday night 6/13/15 my husband heard something dragging. He looked under the truck on Sunday morning 6/14/15 to see the exhaust was being held up by an 8 gage wire. My husband had to clean cut the exhaust so it didnt fall off while driving. He took a picture of the exhaust with the wire still wrapped around it and texted the dealer we had been working with. He said no problem, just bring it in to service. The sales manager had the audacity to tell my husband that the truck must have been off-roading, and that the exhaust fell off from impact. He asked my husband to be honest because they found dirt and grass under the truck. My husband explained that we live in the country in a house with acreage, we are having a pool built at our home, we towed our boat on Sunday, and he works on a construction site all areas where a truck can get dirty. The sales manager continued to insist that my husband caused this by off roading and told him this truck was for towing, not off-roading. My husband reminded him that the reason we bought a diesel was to tow trailers, not to off-road. If we broke our truck by off-roading or just on our own time, we are happy to pay for it. Im not expecting anything for free, I just want what we paid for. The sales manager was completely rude about the whole situation he should be more concerned with the safety of the vehicles coming in and out of their shop being passed off in this condition. I will not be purchasing another vehicle from this dealership again, and will be telling our friends and family to take their business elsewhere which is VERY sad because I thoroughly enjoyed working with our salesman, Karl Petersen.

Best experiance ever buying a big ticket item!!!

Excellent service from sales on up to sales manager and owner. They helped us every bit of the way to get us the best deal! They are selling by volume which means more options and way better pricing than the competitors. They will make you feel safe and secure with everything from the sell to after the sell. I plan on doing business with these guys in the future! Thanks to the staff at Victory for my new 2015 RAM 3500 4x4 diesel!!!

Great service for first car purchase

Bought my first car at Victory and was very pleased with the quick email/phone responses from the internet sales team. Since I live in Lawrence and work in Topeka, it was more convenient to communicate via email/phone. I already knew which car I wanted so it was really just about cost; Victory was competitively priced compared to other dealerships. The entire process took just one week; sent an email request for more information on Monday and went to pick up my Cherokee on Saturday of the same week. The office space was smaller than I expected but was lively and busy (even though it was supposed to snow that day). While I waited for financial papers to process, I noticed that all the sales staffs were friendly and attentive. I don't remember how long I was there on Saturday; it felt long to me since I had skipped breakfast and lunch and all I could think about was food. It was probably about one hour, which isn't very long at all. The finance manager could tell I was more than ready to leave with the new car asap and skipped up-selling me the warranties, etc. (Thank you for that. I would've said 'no' to all of it anyway.) JEFF LUCHENE was my main sales representative throughout the process. He is very professional, friendly, and quick to respond. He probably did not make much commission from the Cherokee he sold me given the competitive price and he probably was irked at my back-and-forth emails (This is my first car, so I was very OCD about the entire process. It's like having a first child, I guess. I can't compare.), but I am grateful that he made this easy. Hopefully he made his monthly goal and is generously recognized by his immediate team and Chrysler. I only wish there were more color options in the lot for the Cherokee build I wanted. I got the crystal granite, but would've liked red, white, or blue too. If I'm still in Kansas come time I upgrade to the Grand Cherokee, I would visit Victory again. Thank you again, JEFF LUCHENE. Also, the Patriots won Super Bowl XLIX the next day, so it was a pretty awesome weekend.

Great Serivce at Victory

Chris Harris at Victory Chrysler Dodge Jeep was very helpful and easy to work with. I did not feel pressure, but rather a genuine personality and excellent knowledge of cars. I highly recommend Victory Chrysler Dodge Jeep of Kansas City! ~Joe

VICTTORY DODGE CHRIS AND DEE

GREAT DEALER.....VERY RESPECTFUL N VERY HELPFUL. WILL BUY FROM THEM ANYTIME IF I HAD THE MONEY.. VERY PLEASED WITH THE SALESMAN ALL THE WAY TO SERVICE TO DETAIL(A+)

VICTORY DODGE

I BAUGHT A CHRYSLER 300C. THE VICTORY TEAM IS THE BEST.FROM MY SALESMAN FRED TO THE DETAILER DEE. FRED TOOK GRET CARE OF ME THEN I GOT EVEN MORE HAPPIER WHEN DEE WENT OUT OF HIS WAY FOR ME. THANK YOU FRED AND DEE AND THE REST OF THE VICTORY TEAM

Excellent service throughout dealershio

Love this car dealership And it's employees Nothing but great experience from the time I arrived till the time I left. From the salesman down to detail.Detailer Dee was a very good help.

Great dealership

From sales to service to detail..Victory is the best. Perfect team.

A good experience with a small dealership

The staff are all eager to please and friendly. I worked with Donnie, Jeffrey, and Jon, and they all seemed honest and forthright. I was in a unique situation that made them come across as very pushy to make a deal that very day, but what car dealer isn't pushy? In the end I got a good deal, and would gladly shop with them again.

Chris Harris at Victory

I didn't like car shopping...until I met Chris. Chris's easy going personality and helpful disposition made my car shopping experience not only ending with a successful purchase but also an enjoyable experience. I highly recommend Chris Harris and the other staff members of Victory Dodge. Check them out for yourself!

A David

Got my oil changed! I was in and out and they actually reset my gage and checked my tires. Very polite people.

What a great dealersip !!!!!

Purchased a car and got thr best service. Made it so easy. It was great to work with this company.

Best Service. Can't wait until the move to Legends

Bright spot on State Avenue. It is admirable that there is still a dealership where many dealerships have already left.

Very pleased!!

By FAR the BEST customer service I have ever had with a dealership. Will definitely be sure to always come back in the future!!

Amazing experience with a car dealership

I purchased a 2003 Dodge Ram 1500 quad cab the first of November. Dan was a pleasure to work with. I took it back to the service department to have a few things checked out. Steve and Wendy were wonderful. I was more than impressed with their service and how I was treated. I would recommend anyone to visit Dan at Victory if they are looking for a vehicle or to their service department if you are needing some work done!

Great dealership experience

I have worked with both the service department and sales team at Victory. I have had an amazing experience in both areas. I would recommend Taylor Griffin to anyone looking for a new or used car. Taylor really listens to what you want, helps you get the car you deserve, and doesn't use pressure as a sales tactic. The few times the service department is great at fixing issues the first time and do not play games by suggesting services not needed. Save yourself the dealership agony and go to Victory first, you will not be disappointed.

GREAT SERVICE!!!!

Simon was really helpful and knowledgeable about all the various things related to used car buying. He made me feel comfortable and at ease all the way thru the process.

Great Experience

I have never looked forward to buying a new car. But the salesman, Simon Martin, at Victory didn't treat me like I had no idea what I was talking about. He was very helpful in finding me the car that was perfect for me not just what he wanted to sell me.

Great Sales Staff

I want in to Victory and bought a new vehicle for Johnny. Everyone was super friendly and very helpful. I had a great and fun experience. I recommend them for great customer service and satisfaction. Thank you!!

love this place!

We came to victory to test drive a few vehicles. Our car salesman Taylor Griffin was amazing! He was so knowledgeable about the cars we were looking at. We will for sure be back very soon. We recommend Taylor for your car buying experience!

Awesome Staff

Buying my first car was a daunting experience. Thanks to the amazing staff I was much more comfortable with the buying process. Salesman Taylor Griffin answered all of my questions-- no matter how trivial they seemed. I am very happy with my new car and will definitely visit Victory next time I'm looking for a new car!

Like buying from a friend!

We have now purchased several vehicles from Scott Woodall. We trust him with all our car buying needs, as he has helped us and several of our friends and family members for years. You can trust him to be honest, and forthcoming -- and he always seems to know what we *NEED*. Every time we have an automotive need, we know exactly who to come to, and don't mind telling all others who need help! Thanks Scott, and everyone at Victory!

great service

I had a great experience at victory Chrysler. Taylor Griffin was the salesman assisting me that day. He was very helpful. I would highly recommend him.

TERRIFIC EXPERIENCE!!

I had a wonderful experience at this dealership. The staff and dealers I talked to were very friendly and also tremendously helpful when looking for a car. I would highly recommend this dealership to anyone!

Great salesmen, great choices!

This was my first buying a car from a dealer experience. I'd been to Van and Jay Wolfe and a few more places. My salesman Scott Woodall helped me find exactly what I was looking for, in my price range with no pressure to get something I didn't want. He was very thoughtful of my needs, and I have exactly what I wanted now. (Jeeps are awesome). I don't think I could have have been treated any better at any other dealer in KC. Thanks Scott. If I ever get another car I hope its through you.

Very satisfied!

My husband and I came to this dealership in hopes of finding a bigger car for our family. We were nervous about finding something both suitable and within our budget, and thanks to Victory Dealership we did!! From the moment we arrived the customer service we received was outstanding to say the least! Everyone was very patient and informative, and made what I was anticipating to possibly be a very stressful and overwhelming experience, a very pleasant and enjoyable one!

Best buying experience!!

I had been to a couple different dealers and Victory was by far the friendliest most helpful dealer! I got the car I wanted AND paid the price I wanted. I highly recommend them for your next buying experience. You will not be let down!

No Contact from dealership

I requested information on a car. Never received an email, phone message. I wouldn't waist my time buying a car from this dealership.

I recently had to replace my old truck and had decided on...

I recently had to replace my old truck and had decided on getting a Jeep. I looked all over online and found a great deal at Bob Hoss. I was expecting the price to have hidden glitches once I got there but in fact it was actually what they had quoted. On top of that they were extremely gracious and the whole place had a family atmosphere. I great experience and I walked out with a lovely new jeeps and new friends.