Valley Imports

4.9
Overall Rating

Customer Service: 4.9 Buying Process: 4.9 Quality Of Repair: 4.9 Overall Facilities: 4.9 Quality Of Work: 4.9 Friendliness: 4.9 Pricing: 4.7 Overall Experience: 4.9


By clicking the button, you agree to our submitted.

Valley Import Fargo

5
Alex from Austria on 10/05/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was again a great and also a very pleasant service at Valley Import Fargo!! Ashley was very professional and I'm always happy that she is taking care of everything!! Awesome job Ashley and thanks again :)best regards,Alex (Austria)


Purchased Audi Q3 from Erik. Matt finance and options

5
nokota on 08/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service provided by Erik Swenson helping us with the purchase of the Audi and the trade of our Honda. Erik even returned calls when he was on vacation or his off days. Michelle Alm sent the finance options and our changes right away. Matt Walz explained the finance with explanations of all of the options and also got right back to me with answers to my questions. Also handled changing our license plate to a special edition. Erik even delivered the Audi to our location 3.5 hours from the dealership, explained all of the operating features, electronics, and drove up our Honda trade in back to the dealership. Mailed our remote for the garage back as we forgot it in the car. Diana and Kendall Kamp


Great Experiece

5
Ron04 on 07/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed with the great service I received from Erik Swenson. Very professional and caring. I would recommend anyone looking for a vehicle to talk to Erik. You will come away very satisfied.


Excellent service though we had to buy a car from another de

5
Angie on 06/15/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Isamar was very enthusiastic and helpful with our search. He indeed was instrumental in us choosing GL550. He was very prompt in replying to our messages and answering our questions, and was not hesitant to involve his supervisor when he was not sure. The staff were very receptive and we did test drive 3-4 cars. they even were helpful in watching our puppy when we went for a test drive. As Valley imports did not have the car with our specifications, they looked at cars from other dealers. When we ourselves found a better deal, they were happy for us and helped verify that the car indeed had what we were looking for. Great team and we would definitely continue our relationship with Vally imports.


Seriously I didn't think they could get any better!

4.8
white_lightning_04 on 05/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I would love to keep this short and sweet, but it wouldnt do justice to the amazing service I received from Nic, Armin and the team at Valley. I bought a car from Nic about 6 months ago. I quickly realized that it wasnt what I was looking for. After months of debating I finally decided to start looking again. I wanted to go back to Valley right away because of the amazing service I had received before, but their used inventory didnt match my criteria I looked elsewhere. That was a big mistake! After dealing with sales people that didnt listen to me and just not finding what I was needing, I pretty much gave up. I decided to try Valley one more time. When I got there Nic was busy with another customer so Joseph helped me out. Joseph was great and also fun to work with. He also appreciated my driving skills, so A+ in my book. He even told me that if they dont have a car Im looking for they can actually work to get it. I wish I had known that earlier because I wouldnt have wasted so much time looking elsewhere. At the end of the day Nic and Armin actually stayed late to get the paperwork completed and get my trade done. I really appreciated that as I didnt want to have to come back the next day. I just wanted to enjoy my new car! A+++ in my book! Side note: it was nice to see the calculator I had requested in my previous review for Nic was there, because it sure came in handy! Just as I was leaving we realized that one of my taillights was burned out, but because the service center was already closed for the night I would have to come back. But I didnt!! Because Nic actually picked up my car, got the light fixed, and brought it back to me all while I was at work. Truly goes to show that even after the sale the service is 5 stars!!! While I hope that I dont have to buy another car for a long time, I will definitely make Valley my first stop next time and I will tell others to look there as well! Now if only they had Apple watches to make all that mandatory texting they have to do between departments easier and would make for quicker customer service!


AMAZING SERVICE AGAIN!!

5
white_lightning on 05/26/2016

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I would love to keep this short and sweet, but it wouldnt do justice to the amazing service I received from Nic, Armin and the team at Valley. I bought a car from Nic about 6 months ago. I quickly realized that it wasnt what I was looking for. After months of debating I finally decided to start looking again. I wanted to go back to Valley right away because of the amazing service I had received before, but their used inventory didnt match my criteria I looked elsewhere. That was a big mistake! After dealing with sales people that didnt listen to me and just not finding what I was needing, I pretty much gave up. I decided to try Valley one more time. When I got there Nic was busy with another customer so Joseph helped me out. Joseph was great and also fun to work with. He also appreciated my driving skills, so A+ in my book. He even told me that if they dont have a car Im looking for they can actually work to get it. I wish I had known that earlier because I wouldnt have wasted so much time looking elsewhere. At the end of the day Nic and Armin actually stayed late to get the paperwork completed and get my trade done. I really appreciated that as I didnt want to have to come back the next day. I just wanted to enjoy my new car! A+++ in my book! Side note: it was nice to see the calculator I had requested in my previous review for Nic was there, because it sure came in handy! Just as I was leaving we realized that one of my taillights was burned out, but because the service center was already closed for the night I would have to come back. But I didnt!! Because Nic actually picked up my car, got the light fixed, and brought it back to me all while I was at work. Truly goes to show that even after the sale the service is 5 stars!!! While I hope that I dont have to buy another car for a long time, I will definitely make Valley my first stop next time and I will tell others to look there as well! Now if only they had Apple watches to make all that mandatory texting they have to do between departments easier and would make for quicker customer service!


Car dreaded car shopping

5
Dealerjitters on 05/23/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I went out to just look for a newer vehicle to purchase. Matt approached us first because everyone was busy. He got to know us. He was very friendly and helped answer many questions. We test-drove multiple vehicles with his help and decided to discuss the Honda CRV. Matt introduced Nic, who continued the great service with his friendly smile and helpful attitude. It was a great experience. We bought it! Thank you


Great Car Buying Experience

5
Jeff on 05/19/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tana & Michelle were both great to work with. Tana went above and beyond to help me get the vehicle I wanted. The car I was looking at had been sent to another dealer. She went out of her way to get it back so I could test drive it. I was also very impressed by her technical knowledge of the car. She had an answer to any question/concern that I had. She definitely made my car buying experience a lot less stressful. Michelle was great when filling out all the paperwork. I liked that she was quick yet she took the time to make sure I actually understood what I was signing and the options that I had available.


Class act

5
RoxAnn on 04/30/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a woman, normally the purchase of a vehicle ranks right up there with a painful visit to the dentist. What an experience THIS was! I can NOT rate this experience highly enough! Professional, personable, and fair in a superb facility. Did not have ONE negative thing to say about Valley Imports. I love my new car and have every confidence that if I have questions or concerns, I can give a shout out and get answers with a smile.Give them a few moments of your time. You'll be glad you did!


Couldn't have been a better car buying experience

5
Allison Ressler on 04/27/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I saw a vehicle that spiked my interest and went in to look at it and was so lucky to have been paired with Nic. From the moment he started helping me I felt very comfortable, he is extremely down to earth and easy to talk to. The entire staff treated me with the utmost respect. I have purchased a few other vehicles in Fargo in the past, and this was by far the best buying experience. The entire team worked hard to get me the vehicle I wanted at the price I could afford. I would recommend Nic, and the entire staff to anyone and everyone, including my grandmother, they are so great!!!! Thank you so much, I am so happy with my new (used) car :-)


Thank you

4.6
joani Piepkorn on 04/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I say thank you.. because they stayed late to show me the car. Took time with me to go over financeing. Took time to be fare with me with my trade in. And took time for me through phone calls and text message to make this purchase possible. Also brought the Buick to me and all the paperwork,so i didn't have to make another trip to Fargo. Thank you all!!!!


The best car purchase we ever had.

5
Chris & Diane on 04/25/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The employees at Valley Imports worked with us to buy the exact car we wanted. They made the whole process simple and easy. Aaron Schoenack and Marshal Girodat kept us totally informed on when the car was being assembled in Germany, went to port, and arrived in the U.S. Matt Walz put the financing together and all we did was come in an sign the papers. There was no waiting for paper work. There is a lady and we think her name is Kris who does the ordering of cars. She was most supportive and pleasant when we came in to pick up our new 2017 Audi Q7 Prestige. Marshal Girodat provided an outstanding training session on our new car. We are slow learners and Marshal made the complicated issues easy and fun to learn. This car purchase at Valley Imports was the best car purchase we had ever encountered and we have bought many new cars. We will be repeat customers.


An excellent, no-pressure sale.

5
Phil H on 04/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife found a used Hyundai online at Valley Imports. Our friend (and Valley Imports Parts employee) Justin Seng encouraged us to come in and check it out. Nic was extremely helpful, laid-back and easy to work with. My wife specifically mentioned how happy she was to deal with Nic. Greg (appraiser) gave us a nice trade-in. Matt in finance got the paperwork in order and Kristin guided us through the closing smoothly. The staff even kept my 5-year-old son entertained while we worked out the details. Thanks, Nic. We will definitely check out Valley Imports when we're in the market again.


Excellent service - would absolutely return and recommend!

4.8
Megan B on 04/06/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nic and Armin were amazing to deal with. They were both very personable and helpful. I would absolutely recommend both Nic, Armin and Valley Imports to everyone! They both made sure to take the time to go through the process from start to finish and made sure my husband and I understood what we were doing. Thanks so much for everything Nic and Armin - we love our new vehicle! :)


Excellent service...would definitely recommend!

5
dschram on 03/21/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nic was very helpful with the purchase and trade in process. He only cared what we were looking for and was able to answer every question we had...as well as answers for the questions I didn't think to ask! All employees working that day were super friendly and made us feel very welcome. I would definitely recommend Valley Imports!


Great Service

5
Ibacher on 03/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David and the team were very accommodating to what we were looking for and very helpful with all questions, concerns and decision changes. I would highly recommend him and Valley Imports. Will be purchasing from him again for certain!


Great!

4.8
Shaun & Erica on 03/07/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nic did a fantastic job! He was very informative, but we didn't feel pressured. He listened to what we were looking for and presented options. Nice guy and very personable.


Super star customer service!!

5
GreatCarBuy on 02/24/2016

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I abhor buying cars. Nic Goettle made the process easy. There was no pressure, he was super helpful and I got a great car! Thanks, Nic!


Great place to purchase a vehicle

5
Chris on 02/16/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

--David Donahue is a no-pressure salesman, I would buy from him again. Stayed over 2 hours after closing so I could buy the vehicle that night. --Michelle Alm got me a great rate and the number of months that worked for me. --Bought a 2006 Lincoln Mark LT which was in great shape. --Got a fair trade on my vehicle. --Great atmosphere to buy a vehicle. ALL people involved in the purchase made for an enjoyable experience. --I would go back to Valley Imports again!


Went above and beyond!

5
LovinMyNewNissan on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I felt so comfortable with David Donahue from the very start of what could have been a very uncomfortable process! When I showed up he canceled lunch plans to show me cars, he was experienced with all aspects of the cars we were looking at, and made ZERO attempts at any kind of hard sell. We had Caribou while waiting for the paperwork. At the end of the day I drove off in a beautiful car, and a clear understanding of all financial arrangements. (Thank you, Michelle Alm.) I've contacted David several times about car questions since the sale and he's always been helpful. When it's time for a new car my first stop with be Valley Imports!


Excellent Salesman

5
Lisa on 02/01/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I would recommend salesman Aaron Schoenack. He is super knowledgeable and is very low pressure. He gave me several options and worked with my schedule.


Went above and beyond!

5
LoveMyNewNissan on 02/01/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I felt so comfortable with David Donahue from the very start of what could have been a very uncomfortable process! When I showed up he canceled lunch plans to show me cars, he was experienced with all aspects of the cars we were looking at, and made ZERO attempts at any kind of hard sell. We had Caribou while waiting for the paperwork. At the end of the day I drove off in a beautiful car, and a clear understanding of all financial arrangements. (Thank you, Michelle Alm.) I've contacted David several times about car questions since the sale and he's always been helpful. When it's time for a new car my first stop with be Valley Imports!


Michelle Alm is a Rockstar at Valley Import

5
Piyush Singh on 01/31/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Michelle Alm, Business Sales Manager, is a true leader in helping the customers needs. She is very proactive and helped us with our new Q7 purchase and paperwork. She had really made our purchase process simpler and convenient. She was always ready to help us with our questions. She was always flexible and even stayed late nights to accommodate our schedules to complete the paperwork. She was a big asset in turning around our purchase so quickly and getting our Q7 on time.I have been part of Audi/VW family since 2006 and I can't think any better automobile selection I can make. And I think this won't be possible without your ROCKSTARS like Michelle Alm. I am really glad I chose Valley Imports, Fargo (ND) for my next Audi purchase, even though I have to travel from Minneapolis (MN) to pick my car but my trip to Valley View was a total worth because of Eric and Michelle. I couldn't have got better customer experience and satisfaction than what I got at Valley Imports.


Great experience with Valley Imports

5
KevinL on 01/31/2016

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson was great to deal with! I came in for a visit in the fall of 2015 just to look around and test drive but not planning on seriously considering a purchase until early 2016. I gave Erik my contact information and the time frame I was looking at but NEVER expected a follow-up. I can't tell you how many times at other dealers I've visited, asked for a follow-up and never heard from again. Erik followed up right when he said he would and quickly found the car I was looking for at a great price. He was attentive and friendly through the whole process. #erikatvalley


Mercedes Benz GLE 350 4MATIC

5
Praveen on 01/29/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David Donahue was very helpful in finding us the GLE we wanted. He was always available to answer all the questions we had. He was able to explain all the features very well. I had been to other car dealers in the past, but this was one of the best ever experience we had. I am so happy that I went there.


Best experience ever!

5
Mckay on 01/26/2016

Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had the best car buying experience of my life! Tana went above and beyond to make me happy! You made me a lifetime customer! Thank you!


2016 Outlander

5
plgerriets on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David Donahue helped us find the perfect vehicle and went above and beyond his job description to take care of us. From showing us all of the changes on the new models to researching questions we had for him. He continues to keep contact with us (4 months after the sale) to make sure we are still happy with our vehicle. I just regret not going there sooner. So if you are looking for a new car, I strongly recommend going to Valley Imports and finding David, Michelle or Kristen and tell them I sent you. I am so happy I can't thank them enough.


I loved his behavior

5
Pritha on 01/26/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

He is very friendly and very sincere with his customer. I arrived little early than my scheduled time but he attended me right away. I liked this attitude.


I would work with Valley Imports again and again

5
lori swaser on 01/18/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I needed a new vehicle and fast. I had a very specific list of things I needed from a new vehicle. I had very set budget. It wasn't looking promising for me, but Ryan Fischer, was not going to let me go without what I needed. I love that they don't operate on commission there, so Ryan was really focused on getting me exactly what I needed and not the most expensive this he could sell me. Ryan found me a car that fit every need I had and I loved it from the moment I saw it, the test drive was great, the paper work was very quick, it all happened so fast and I was so pleased with how well and how quickly I was taken care of at Valley Imports by Ryan Fischer. I would recommend him to anyone. I have a beautiful, safe and awesome new car now. I am so happy. Thanks Ryan.


Great service all around!

5
Sirleaesesalot on 01/17/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I were coming to the end of our second lease through Valley Imports just before Christmas in 2015. The original plan was to give our salesperson time to search the inventory, check for promotions and basically get the ball rolling. If there were any year end deals or customer loyalty programs, this was the time for Valley to find out. We stop in periodically to carouse the lot to see what might be in our next lease interest and we are always greeted promptly by Erik Swenson,our preferred salesperson. We have developed a nice repor with him over the years and have come to trust him and all Valley Imports employees. Erik was on fire this time around as he completed the fastest auto deal agreement I have ever been a part of . That says a lot coming from a guy who has a new car every 3 years or so. My wife simply laid out her choices and within a day or two, Erik was in dealings via phone with the exact model, color and package we wanted. He then proceeded to retrieve the vehicle in less than two days and had all the preparations in order. I was at the dealership for less than two hours which is basically unheard of. The finance portion of our visit was equally efficient and comfortable as we dealt with a very nice gentleman named Armin Arnautovic .He moved things along quickly and was very personable and knowledgable concerning the paperwork process. I will continue to seek out Erik Swenson every time I am ready for our next Audi. We are very happy with each visit whether we have a question about a car to needing assistance with a taillight bulb . Valley Imports has gone to great lengths to ensure they have great team members in all positions at their dealership. #erikswenson#arminarnautovic


I had an excellent experience with Valley Imports

5
Susan on 01/13/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

From my initial visit to Valley Imports in December all the through to yesterday when I took delivery of my new vehicle I had a great experience. Tana Martin is a great Consultant. She is very responsive and very knowledgeable about the vehicles that I was looking at so it made it a lot easier making a decision. I look forward to driving my new Tiguan and feel very confident that I will receive great support from Tana & the team at Valley Imports.


Awesome Services!!!

5
tshum on 01/12/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Caitlin Sorensen was the sale person I worked with; she was very nice and approachable which have made the process of getting my 2015 Mitsubishi Lancer Evolution FE fun and stress free. She even went above and beyond by delivered the vehicle to my house. Will definitely shop at Valley Imports again!!! Armin Arnautovic, the sale manager, was great too. He helped me got my discount.


Above and Beyond Customer Service!!!

5
tshum on 01/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Caitlin Sorensen was the sale person I worked with; she was very nice and approachable which have made the process of getting my 2015 Mitsubishi Lancer Evolution FE fun and stress free. She even went above and beyond by delivered the vehicle to my house. Will definitely shop at Valley Imports again!!!Armin Arnautovic, the sale manager, was great too. He helped me got my discount.


Great customer service

4.8
javdvd on 01/11/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I got into Valley Imports just to browse while looking for a new car and I end up making a deal with them. I love my new car and Ryan Fischer made a great work explaining to me all the options and listening to what I was looking for. Also the business manager Armin Arnautovic explained to me every single detail of my new lease. Great service and attention.


Great Customer Service

5
javdvd on 01/11/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I got into Valley Imports just to browse while looking for a new car and I end up making a deal with them. I love my new car and Ryan Fischer made a great work explaining to me all the options and listening to what I was looking for. Also the business manager Armin Arnautovic explained to me every single detail of my new lease. Great service and attention.


Great first car buying experience!!!

4.8
jjpoof42 on 01/09/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Nothing but good things from this dealership. Really impressed. They answered every question I had and exceeded my expectations. If you are looking for a used car this is the place to go.


Outstanding customer service

5
Aliciazuttercouture on 01/08/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson made the entire process of getting my 2016 Outlander super fun and stress free. Very thankful for a no-pressure, informative, patient sales guy!#erikatvalley


AWESOME!!!!

5
Amaris Reynolds on 01/08/2016

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I went in trying to get a Dandelion Special, but given my parameters, financing wasn't at all possible. Ryan Fischer was the sales representative that I met with, and he put me in contact with Matt Walz. The two of them together worked to find a car that I could get so I could have reliable transportation for me and my son. It took a few days, but it was completely worth the wait. I recommend these guys and this company to everyone. No pressure, total honesty and dedication to their jobs. Thank you guys.


They Listened To My Every Word

5
amrey on 01/07/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I went in trying to get a Dandelion Special, but given my parameters, financing wasn't at all possible. Ryan Fischer was the sales representative that I met with, and he put me in contact with Matt Walz. The two of them together worked to find a car that I could get so I could have reliable transportation for me and my son. It took a few days, but it was completely worth the wait. I recommend these guys and this company to everyone. No pressure, total honesty and dedication to their jobs. Thank you guys.


Made first car buying experience simple and efficient

4.8
Tyson7 on 01/02/2016

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Great guys, want whats best for their customers, not pushy. Would buy/sell their again in a heart beat. Very satisfied with purchase. Thanks again


Great Service

4.8
K Anderson on 12/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We bought a car from Ryan Fischer at Valley Imports and he was great to work with. Very helpful in answering our questions, and was very professional. He helped to ensure that our payments were where we wanted to be with the help of the financial team! Highly recommend buying a car from Ryan!


new car

5
mike801 on 12/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan and Michelle made buying a new car fun not a job. They made us feel like we right at home and got us a drink and food. thank you.


Great service and no pressure

5
Poodlemom on 12/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great service and no pressure to buy car. Eric did a great job on staying in touch with me until we could get there to see the car. We bought the car, and it's a great car.


Friendly staff with professional attitudes

5
Djstein on 12/08/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan Fischer was a very professional sales consultant. His personality made it easy to work with him and ask questions. I got a better deal than at other dealers. That meant a lot considering I wasn't buying a high priced vehicle. The financing staff was very nice as well. The entire staff couldn't have been nicer and welcoming to me and my family when we were there. I am definitely gonna NY to be working with Ryan on my next vehicle.


Above and beyond

5
plgerriets on 11/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

David and the entire team did everything to help us find the perfect vehicle for our family. The extra time and effort they gave us really made us feel important.


Excellent customer service!

5
cbreyer on 11/18/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan did an excellent job from the beginning to the end of our car purchase. He was great at providing updates and communicating with us on the status or our purchase. Overall experience with everyone we worked with at Valley Imports was great! Couldn't ask for better customer service. We would go back to Valley Imports on our next car purchase.


Honest, very attentive to my needs

5
Anna on 11/17/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Went in to test drive and Ryan was so helpful and informative I ended up with a brand spanking new 2016 Mitsubishi, He also explained the difference between leasing and buying very well. He let me know all processes in advance so I knew what to expect. He did a great job of going over everything in the car and was very patient with all my questions. Also Armin did a great job with the financial process. They were very friendly and helpful. I did not feel pushed into anything at all.


Great people to work with, Highly Recommend

4.6
white_lightning_04 on 11/16/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I stopped in to look at at a car that had just come up on the site but had no pictures yet. Nic was actually just putting it on the lot so I asked if I could take it for a test drive. He was very honest and straight forward in answering all my questions. I returned that night to show the car to my husband (sorry for keeping you late Nic). The next day I returned to buy it. Nic had all the paperwork ready and waiting to go. I then had the opportunity to work with Armin in the finance department. He was able to find me an amazing rate so I couldn't be super mad about having a car payment again. Armin and Nic helped make the process as stress free as possible considering that I was turning over a large chunk of change! If Nic's boss reads this, please get the poor guy a calculator. Also, I wanted to keep my license plates, but the state of ND decided to get ugly new ones and forced me to have to pay the extra money for those. Armin did go above and beyond to see if I could get any other plates, but unfortunately ND says NO! Thanks for trying Armin!


Highly Recommend

4.7
white_lightning_04 on 11/16/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 4.0

I stopped in to look at at a car that had just come up on the site but had no pictures yet. Nic was actually just putting it on the lot so I asked if I could take it for a test drive. He was very honest and straight forward in answering all my questions. I returned that night to show the car to my husband (sorry for keeping you late Nic). The next day I returned to buy it. Nic had all the paperwork ready and waiting to go. I then had the opportunity to work with Armin in the finance department. He was able to find me an amazing rate so I couldn't be super mad about having a car payment again. Armin and Nic helped make the process as stress free as possible considering that I was turning over a large chunk of change! If Nic's boss reads this, please get the poor guy a calculator. Also, I wanted to keep my license plates, but the state of ND decided to get ugly new ones and forced me to have to pay the extra money for those. Armin did go above and beyond to see if I could get any other plates, but unfortunately ND says NO! Thanks for trying Armin!


Honest, straightforward employee made all the difference

4.6
melbannan on 11/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Went there to by a used car. I was greeted by Nic Goettle. I was eyeing a number of used cars. He straightforward told me that the ones I chose had problems that would cost a lot of money to fix. I asked about another car and he said it was fine. No bargaining. I returned back a week later and bought that car (2007 Chrysler Town and Country) partially because of this salesman's honest attitude. He was quite nice and accommodated my payment preferences. The other gentleman I met is Armin Arnautovic who handled the accounting side of my transaction and made sure all of my paperwork was done accurately and promptly. Thank you Nice, Armin, and Valley Imports.Mohamed


Very happy!

5
Morgan on 11/07/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Came in on his day off to help me with a vehicle. He also kept me updated on everything. Great to work with! Definitely would recommend him to anyone who needed help with purchasing a new vehicle!


Very Pleased

5
Morgan Thompson on 11/07/2015

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Came in on his day off to help me with a vehicle. He also kept me updated on everything. Great to work with! Definitely would recommend him to anyone who needed help with purchasing a new vehicle!


Very Pleased

4.8
Jennie on 10/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Ismar and Nic were extremely helpful with all the questions we had. They both had a cheerful attitude and were willing to take the time with me without ever feeling rushed.


Very very Easy and quick transaction

5
dickinson2016 on 10/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience with the salesman Eric Swenson and Mr. Arman in finance.Everything was perfect!!!!!!!!!!Delivery of my 2016 outlander was super fastA+++++++++ ServiceI would highly recommend Valley Imports :)


No pressure sales pitch only great product knowledge sold me

4.8
Jim and Julie on 10/16/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Erik Swenson was very personable while helping me in my first experience buying a Mercedes Benz. He also answered all of my questions and took a lot of time showing me how to use the numerous displays. He even helped me with the m brace system. I will likely return in a couple years to by a new model from Erik. Hopefully, Michelle Alm will still be there as well. She made the paperwork seem pleasant was very knowledgeable about warranty and scheduled maintenance prepayment.


Erik Swenson is AWESOME!

5
FNTG on 10/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was the second time that we worked with Erik Swenson and both experiences were equally great! We arrived at the dealership while he was out for his lunch, but when he found out that we were there he came back from lunch early to help us! He worked with us and showed us all options that were available! He is kind and hardworking and genuinely cares about his clients! I highly recommend working with him!


my wonderful 2016 jetta

5
Grethe / Jetta on 10/15/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson did a wonderful job answering all my questions and sourcing the blue jetta i wanted. I have had it for a week and he has answered all the crazy additional questions I have come up with. I have only good things to say about the dealership and the customer service from Erik Swenson. Matt was also awesome with the financing :)


Honesty, professionalism, no pressure

5
Skeeter1 on 10/15/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I just had the best car sales, and trade in, experience I have had in 25 years. From the salesman (Nic)to the appraiser on my trade in, as well as the finance office...WELL DONE!From the moment I was met at the door, to the moment I drove away with a freshly washed, fully gassed up used car, I always felt I was dealing with true professionals.Thanks guys! I will tell my friends! And I will be back!Erik H.


Easy, quick and enjoyable

5
Slauwers31 on 10/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Anyone that has gone through the new vehicle buying business and been frustrated has clearly never gone to see Erik Swenson at Valley Imports. He responded so quickly to my emails and always made time for me to test drive or ask questions. I started off looking at an older vehicle but it just wasn't a good fit. He was extremely patient and asked me what I was looking for. He didn't push or pressure me into buying anything and just let me know he was there when I was ready. I ended up a brand new vehicle and I love it. I'm thankful I wasn't harassed into buying something I wasn't going to fully love. I got approved for a loan and got a bether rate through Valley than I did with my bank which was shocking. The whole team was great to work with and I recommend anyone interested in a vehicle to see Erik Swenson at Valley! Do it you won't be disappointed.


Stranded On the Road

5
stranded on 10/10/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Our MB/Sprinter has not been reliable in our travels - damage codes, faulty sensors, A/C runs hot sometimes, transmission issues, limp mode, etc. After four days of service elsewhere - we were headed back to Michigan and the A/C quit working in 90o temps all across ND. We spent the night in our Sprinter RV at Valley Imports lot. At 7:30 am Brian got things rolling for us - he listened and acted appropriately under pressure! he cleared the schedule, swapped A/C unit and performed additional service above the call of duty! We were back on the road by about noon. Seems to be a very caring staff at Valley Imports!


Great Experience!!!

5
Jodi on 10/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Eric did a great job helping me to pick out the right car for me! He was very knowledgeable and had the answers to our questions! I definitely would recommend him.


Very good experience

4.8
Family on 09/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Tana worked with us. She was pleasant, fun and courteous. She also knew everything there was to know about the cars. She was never pushy and followed up with us to see how things were going. She made the car buying experience very enjoyable. It was so great to deal with a salesperson who was down to earth and informative, rather than pushy and condescending. Great job Tana!!


Pleasant, friendly

4.2
Firecat234 on 09/18/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Nic was easy to work with and helpful in answering questions. We found the vehicle we'd been searching for at valley imports and the sale was hassle-free.


CC Sport

4.6
CC Sporty Guy on 09/16/2015

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Pleasant & professional. Highly recommend VI on her performance alone. Thanks! I look forward to my next scheduled service appt. I appreciate the wonderful customer service.


Great experience.

5
talklefstad on 09/14/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Overall good experience, first time buying a new car and everything went smoothly. We would recommend Nic and Valley imports to our friends and family.


The long wait

4
Bella on 09/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 3.0

If it wasn't for Bob, who wasn't even our sales person I don't believe we would've stayed the duration to get the truck. We found the truck we wanted, took a test drive, immediate approval it was great. It was a holiday so this must come into play however since starting the buying process at 10:30 a.m., approval immediately we finally were able to speak with the finance dept and finished at 2:00 p.m. I wouldn't recommend bringing in a trade, the offer was more then insulting by this other gentlemen. WOW. That said, Bob hands down made our day with conversation, good humor and just overall was great to be around. We had a good sales person, he left us a few times but he did good, but it was truly Bob that made the long hours not seem so long. Thank you Bob, our next purchase will be from you!


The BEST!

5
Naukland on 09/11/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson is top notch when it comes to service! We recently purchased our new vehicle and knew it would be an easy and enjoyable experience with Erik Swenson! Over the past three years, we have watched for a vehicle that met both our practical preferences and desires for something fun to drive. Erik Swenson worked with us over this period of time and when that vehicle was released, he knew he had the one for us. He made sure we knew it was available and it was certainly his keen listening skills that lead us to the right vehicle-- and now it's ours! Not only was the sales experience enjoyable, service after the sale has been exceptional. Erik Swenson is incredibly easy to work with- an all around nice gentleman- and it will be a pleasure to continue to work with Erik on future car buying experiences! Thank you Erik Swenson!


Great sale!

5
jim kemp on 09/06/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nic was very helpful in the purchase of our latest vehicle. My wife and I are very happy with and services that were provided to us. I will recommend to family and friends. Thanks!


Excellent customer service

5
Jessica L on 09/04/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Nic came out to greet us and answer questions, even though he was off duty. He was friendly and full of information without being aggressive. We came back when the dealership was open, took a nice long test drive... and we were sold!


Excellent customer service!

5
Jessica L on 09/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Nic came out to greet us and answer questions, even though he was off duty. He was friendly and full of information without being aggressive. We came back when the dealership was open, took a nice long test drive... and we were sold!


Friendly, Helpful and knowledgeable

5
Dustin M on 09/04/2015

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Before I even walked into the door Nic was there to assist me right away. He was fantastic, friendly, helpful, and knowledgeable of all the vehicles. He first took me on a test drive in a 2013 Jetta. During that drive he explained why the Jetta is a reliable car and all the features that came with it. Also during this time he learned what I was looking for. He then suggested a few other cars to me when we got back. The next car I test drove was the vehicle I will be buying in less then a week. Once we were done driving we went in to fill out some information. There I met Greg, he was friendly, helpful, and knowledgeable as well. He answered some other questions I had while Nic filled out the information he needed. Greg also went over some other details of the vehicle with me as well. After that I met with Michelle who helped me with the paperwork I needed to fill out. She was also very friendly, helpful, and knowledgeable as well. My experience with Valley Imports has been fantastic thanks to Nic, Greg and Michelle. I must say over the last week I have been to many different car dealers but Valley Imports has been my best car buying experience ever! Thanks Nic, Greg and Michelle for everything you did to assist me today and made sure I got the vehicle I wanted for a great price!


Excellent Experience

5
Dustin M on 09/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Before I even walked into the door Nic was there to assist me right away. He was fantastic, friendly, helpful, and knowledgeable of all the vehicles. He first took me on a test drive in a 2013 Jetta. During that drive he explained why the Jetta is a reliable car and all the features that came with it. Also during this time he learned what I was looking for. He then suggested a few other cars to me when we got back. The next car I test drove was the vehicle I will be buying in less then a week. Once we were done driving we went in to fill out some information. There I met Greg, he was friendly, helpful, and knowledgeable as well. He answered some other questions I had while Nic filled out the information he needed. Greg also went over some other details of the vehicle with me as well. After that I met with Michelle who helped me with the paperwork I needed to fill out. She was also very friendly, helpful, and knowledgeable as well. My experience with Valley Imports has been fantastic thanks to Nic, Greg and Michelle. I must say over the last week I have been to many different car dealers but Valley Imports has been my best car buying experience ever! Thanks Nic, Greg and Michelle for everything you did to assist me today and made sure I got the vehicle I wanted for a great price!


passat

5
rhondo601 on 09/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

our car buying experience very enjoyable, we felt like we were dealing with friends throughout the entire process. We are very happy with our new Passat and quill do business with this dealership again.


Buying my Jetta TDI

5
Roy on 09/02/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have always wanted a Jetta TDI, Erik Swenson made this possible. He went out of his way to make my car buying experience a really great one. Once we had arrived on a price Erik stuck to it, and never tried to sell me more stuff than i wanted, this is a definite positive to me, i don't like being pressured!! The day came to get my new TDI and i had no way to come and get it, no problem Erik and an associate drove from Fargo to Grand Forks and delivered it to my home!! Now that's service!!! Erik and i had joked about options and add-ons, i mentioned i wanted a free Pepsi with the deal or the deal was off, (jokingly of course). When Erik pulled up to my house he had 2 ice cold Pepsi's with him. I didn't really think Erik would even remember my joking around, but he did, and he delivered!! If u want a really positive car buying experience please go to Valley Imports in Fargo, ND and see Erik Swenson, he is the best, warm, friendly, caring and a great sense of humor!! The next time i need a new car, I will be going right back to Erik!!!


My new Jetta TDI

5
Roy on 09/02/2015

Buying Process: 5.0

I have always wanted a Jetta TDI, Erik Swenson made this possible. He went out of his way to make my car buying experience a really great one. Once we had arrived on a price Erik stuck to it, and never tried to sell me more stuff than i wanted, this is a definite positive to me, i don't like being pressured!! The day came to get my new TDI and i had no way to come and get it, no problem Erik and an associate drove from Fargo to Grand Forks and delivered it to my home!! Now that's service!!! Erik and i had joked about options and add-ons, i mentioned i wanted a free Pepsi with the deal or the deal was off, (jokingly of course). When Erik pulled up to my house he had 2 ice cold Pepsi's with him. I didn't really think Erik would even remember my joking around, but he did, and he delivered!! If u want a really positive car buying experience please go to Valley Imports in Fargo, ND and see Erik Swenson, he is the best, warm, friendly, caring and a great sense of humor!! The next time i need a new car, I will be going right back to Erik!!!


Buying the wife a New car

5
Lance N on 08/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife wanted a new car, She decided on a Porsche Cayenne , So I started looking , I met a up with Erik , He made it very easy to purchase From Him.The Price was Great , The service was awesome .,


Best dealer experience I have had.

5
DylanH on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan did a great job finding a car with the options I wanted (odd combination). He did not pressure me into buying a car after I test drove a used one. I then decided to buy new in the end. Great job following up after the initial visit. Was spaced out just far enough to keep you wanting to come back. Over all a great salesman to work with. Armin did an awesome job securing financing that u could afford. He went over the paperwork details perfectly. I have already recommended them and Valley Imports to people interested in a new or used car.


Best buying experience ever!

5
VW Girl on 08/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Absolutely loved this buying experience. We had only come to look and they gave us such a great deal, we couldn't pass it up. No stress and not pressured at all. Would recommend Valley Imports to everyone.


The car buying experience

5
vibegirl16 on 08/17/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very positive experience working with Eric on the purchase of a used car for the daughter in the family. Being located two hours away from Fargo, Eric was very good about responding to my emails regarding the purchase in a very timely manner. The day we picked up the car everything was handled in a very professional manner!


Car Buying Done Right

4.8
Mark F on 07/24/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Our experience with purchasing a vehicle through Valley Imports was both refreshing and pleasant. Nic was attentive to our families needs and found a vehicle that was a perfect fit for us. I highly recommend Nic and Valley Imports for your next previously owned car purchase.


Ask for Ismar!

5
Eric G. on 07/19/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ismar is personable, friendly and knowledgable. I will be back anytime we are in need of another vehicle. The new ride put the kids to sleep on the way home. Thanks Ismar!We also enjoyed workin with Matt and Greg! Keep up the great work Valley Imports!


Used car buying experience

4.8
Big Al on 07/09/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I had the distinct pleasure of dealing with Erik Swenson in a recent purchase. He is a true professional in every respect and highly recommended..


Great Customer Service

5
Porscheguy on 06/30/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had our vehicle in for service and Ashley went above and beyond to make sure we got done quickly and for the right price. She also took care of a problem with a leaky tire for free. Treated us like we really mattered. Thanks


Great car buying experience!

5
debbi on 06/03/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Ryan is one of the best car sales associates we have ever encountered. He was the only one in two days of visiting car lots that actually came out and visited with us. He was friendly and personable and very patient with our decision-making process. Ryan did an excellent job of answering our questions and when he didn't know an answer, he made sure to find out! Ryan did a perfect job of following up with us as his follow up notes were frequent enough to keep us in contact but not over-bearing. He never once made us feel pressured about buying a car. He was very thorough in going over features of our new vehicle. I would recommend Ryan to anyone looking at buying a vehicle! Top notch service! We also thoroughly enjoyed working with Michelle through the financing process - so friendly and thorough. Not at all intimidating or overbearing! All around a terrific experience!


Hats off to Valley Imports!

5
LGaugs on 05/27/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I began the process of looking for a new car several months ago and got in touch with Erik early on to come in and test drive a couple cars. He was very knowledgeable about the cars and was not pushy when it came to buying a car. I am usually pretty busy working and Erik was very accommodating working with my schedule. Erik was a great help when it finally came time to order my Mercedes-Benz C300 just the way I wanted it. When it was time to pick up the car Erik did a great job of walking me through the features and how to operate them, I couldn't be happier with my car and the experience I had at Valley Imports. Armin helped out explaining all the financing and warranty information and made himself available to contact him if I had any questions. Thank you Valley Imports for a great experience and I would highly recommend them to anyone looking to buy a car.


Valley imports Fargo is the way to go

5
twetsch on 05/25/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Valley imports and their staff have been exceptionally wonderful to every degree- i will buy another car from them and no one else- they are exceptional


They made it right!

5
SilverLilly on 05/22/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had been looking to trade off my Volkswagen minivan for a couple of months. Tania was patient with me and kept in contact. Not too much not too little. They got me into the vehicle I liked at the price I needed. Some challenges were experienced on the paperwork side but Michelle made it smooth and painless as possible making me feel that they weren't as happy either with the issues. Definitely work with them again!


Outstanding Customer Service

5
Hooligan119 on 05/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tana Martin, Kristen Pagel, Michelle Alm, and the rest of the Valley Imports crew helped me find exactly the right car for me. They helped me weigh my options and find a car and finance plan that suited me. I would highly recommend this dealership to anyone looking for a great, friendly car buying experience.


Great people & easy to work with

5
Audi Customer for Life on 05/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience at Valley Imports - I recently purchased a new Audi Q7. I have worked with them in the past on previous vehicles and have never had any issues. They have excellent customer service in all of their departments. Tana was my salesperson; she is easy to get along with, very knowledgeable about the Audi line of vehicles, helpful, courteous, and doesn't give you the hard sell. She is truly interested in finding the right car for you. Tana answered all of my questions and did a very thorough job of going through the new vehicle with me. I worked with Michelle to do the financing - she was great and explained what every document was that I signed. I feel like Greg gave me a good deal on my trade in and I believe I got the best price on my new vehicle. I am very happy being a customer of Valley Imports and I will be their customer for life.


Awesome Sales Rep!!!

5
Melissa on 05/11/2015

Customer Service: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Ismar was great to work with! He had a great approach with no pressure from the moment we said Hi to the moment he handed us the keys. Great experience and I would love for him to help me with my next car purchase! He was very informative and did a great job answering all our questions. He made sure that we understood the car front to back before leaving the lot.


Very Helpful!

4.2
Mike on 04/28/2015

Customer Service: 4.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Ryan was very helpful while we were shopping for a new car. Ryan's 'no pressure' approach to sales made for a very stress-free customer experience. Ryan was knowledgeable and honest, and made a point to answer all our questions. Ryan also made sure to follow through with us during our interaction. I would highly recommend Ryan.


Suprisingly excellent.

4.6
DULUTH on 04/23/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

Being from Duluth, we had only purchased cars from local dealers. When they could not find the particular model and features I was looking for we widened our search. After extending our search to 500 miles, we found a 2008 Aspen with low miles and a bench seat, just what we were looking for. Buying a car from 250 miles away is harrowing to say the least. Erik Swenson made it easy. He answered questions, explained policy and send us many pictures - even created a quick video. I have a thing about rust and this body type tends to rust. Erik took extra time to take photos of all the problem area. There was never a time through out the entire process that he pushed us to make a decision. When we said we were coming out to look at it, he pulled it off the lot and held it while we drove the 4 1/2 hours to get there. The car was everything he said. Rust was very minimal and we left with the car later in the afternoon. He even stayed after the dealer closed to ensure that the deal was done and that we were happy. I would buy from him again Not much more to say. If you are looking for a car, locally or from a distance, I think Erik is a salesman you can trust.


Erik Swenson did a great job for me; long distance no less!

5
Mike from Boston on 04/16/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson did a great job helping me purchase my Audi S3; long distance no less! I was relocating to Fargo for a new job from the East Coast and started my initial car search via the internet.. Erik was extremely responsive to my requests for information and always responded in a prompt, complete and professional manner - and all by email! My wife and I went back and forth between the A3 and the S3 and no matter how many times we changed our minds, Erik always was helpful, courteous and professional. When we finally arrived in Fargo, Erik was very helpful and kept me informed as to when the car would be ready for drive away and even suggested an insurance agent who I worked with to insure the car and my new apartment. Erik did a great job delivering the car and went over all the features and functions very thoroughly. I found Erik a pleasure to deal with and would highly recommend him to anyone looking to purchase an Audi in Fargo.


My best leasing experience to date

5
EricaLee on 04/14/2015

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was in the market to lease a 2015 Golf R. I was immediately contacted by Erik Swenson via email after visiting Valley's website. Erik did his best to find all of the answers I was looking for as to when the car would become available to dealerships and how to go about securing one for myself. He was very respectful of my wishes to only communicate through email. This request was in response to a prior experience with a very pushy salesperson at a different dealership. Erik was always very prompt in responding to my questions throughout the whole process. Upon arriving at Valley Imports dealership Erik sent me photos of my car on the shipping truck and while in was in the shop getting some final touches. It made me that much more excited to get into my new car!When I got to Valley Imports to pick up the car, the entire finance paperwork process went exceptionally smooth. Michelle Alm had all of the paperwork ready to go. She explained all of the financial matters thoroughly and gave me a tour of the service department to get me acquainted with them. She was very helpful in finding the answers to my questions pertaining to end of lease warranty options presented to me at the time of signing. Overall Valley Imports, Erik Swenson and Michelle Alm went above and beyond to make my transition out of one lease and into the new VW Golf R very smooth and worry free. I highly recommend seeing Erik Swenson at Valley Imports for your next vehicle purchase!


The best in town!

5
Stace2 on 01/28/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was having some issues with my BT-Audio in my new Jetta, and Michelle was so pleasant to work with. She was very willing to help and made sure the issues were resolved. I have been to other service centers in the FM area and no one even comes close to providing the level of excellence that Valley Imports does. And the complimentary car was is such a nice final touch :)


Top Notch Customer Service

5
Jake on 01/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tana was an absolute pleasure to work with. She answered every question we had, went out of her way to show us how to use every option on our new vehicle, and most importantly i left feeling that she had our best interests in mind throughout the whole process as opposed to most dealerships where the salesperson is trying sell as many add ons as they can to increase their commision. It was a great car buying experience and we will definately buy our next car from Tana!


Finally, an enjoyable car buying experience!

5
Stace2 on 01/21/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I submitted a question through the Valley Imports website and I received a very prompt reply from Tana. She answered every question I had in detail (even on her days off) and was very helpful and friendly when I finally met her. She was not at all pushy, which was so refreshing! I knew my needs and wants were her number one priority and she far exceeded my expectations. When we decided what car we wanted, she went through the entire car, showed me exactly how everything worked and even synced my phone up to blue tooth. We will definately be returning to Tana for any future vehicle purchases.Matt made me feel like he was "on my side" through the entire process. It was like talking to a friend or family member. He always made sure I understood and explained things very well.


Worth The Trip

5
TreadLightly on 01/12/2015

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Worked with Kevin through Carguru to purchase a used Toyota they had listed. Kevin was fantastic to deal with. Very professional and knowledgeable. He made the purchase process as painless as possible. Kristen was great to work with also even though she had to be the barer of bad news on my trade-in.


Great customer service and knowledge of Volkswagen

5
Ben on 12/29/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kristen Pagel and Erik Swenson were very quick in helping me get my new Volkswagen Passat. They handled all the paperwork and made that process very easy for me. They're knowledgeable about all considerations a new car buyer should have. They also have a great understanding of Volkswagen vehicles.


Exceptional

5
sem1482 on 12/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My recent experience at Valley Imports exceeded my expectations. Every time I walk in, they seem to out-do themselves. Both Tana and Kristen were a joy to work with - and made my experience fun and enjoyable...and most of all EASY! Tana is very knowledgeable about the product and Kristen was very detailed with the transaction. Those two lovely ladies are exceptional and do a phenomenal job; I would highly recommend their services! Thank you ladies!


Great experience with Valley Imports and Kevin Duenwald

5
Kbern1979 on 12/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin was amazing to work with! I have been a devout GM customer but was looking to find something else for my new lease. I didn't know anything about Volkswagens but have heard great things about them. I had a plethora of questions for Kevin about both the Passat and the Jetta. My biggest concern was if 2 car seats could fit in the back and we could still all be comfortable. Most of our communication was via email and phone since I am in GF. I had about 30 mins during a recent trip to Fargo and Kevin coordinating to have a Passat and a Jetta, warmed up, and ready for us to look at. If there was any question he was unsure of he made sure to get back to me as soon as he found the answer. I highly recommend Kevin and Valley Imports if you are in the market for a great car with even better customer service!! Thank you, Kevin!! -The Berntsen's


Great Customer Service

5
dawniej on 11/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Our experience at Valley Imprts has been a great one. Tana was very helpful finding just the right vehicle for us. She was willing to go the extra mile to deliver the car once they received it as we live several miles away. She showed us in great detail how evry bell and whistle works,making the transition to our new vehicle a smooth one!!


The most fantastic car buying experience I've ever had.

5
webgodfrey on 11/24/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I've purchased many vehicles in my time but have never had the type of service that Erik provided. He was ready for us when we arrived, walked us through everything to include hands on instruction of the accessories of the car, and even gave us a tour of the service center.


Super experience thanks to a superb salesman!

5
mlz on 11/19/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Just bought a new VW Jetta. Aaron was awesome. He provided quick, clear and accurate responses to my questions while I was shopping. He bent over backwards to get the car to me in a city 245 miles from Fargo putting in a 12 hour plus day to get the job done. And since I was buying sight unseen, he spent the time to make sure I became familiar with the car before leaving it with me. My kind of salesperson... relaxed, not pushy, knowledgeable yet humble, patient, friendly. He genuinely wants to know what the customer wants and will do whatever it takes to deliver. Amazing service!


Kevin Duenwald worked hard to meet my needs and schedule.

4.6
supertrex on 11/17/2014

Customer Service: 5.0 Quality Of Work: 4.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kevin bent over backwards to get me the car I wanted. They didn't have it in stock but he found it and had it delivered to me in a few days. This is the third car I have bought from Valley Imports and it will not be my last. The service department has always taken great care of me and met my schedule which is important since I don't live in Fargo.


Excellent experience with Kevin Duenwald

5
David Duviella on 11/12/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Wonderful experience and excellent service. Kevin Duenwald gave dedicated attention to me and took the time to en sure I got the car I wanted. When I changed my mind two days later after I had alead driven off in a new Passat, he willfully helped me switch to a different trim that had other features I wanted. Thank you Kevin. The entire Valley Imports team is wonderful and the experience was exceptional.


Kevin is just amazing! A fine professional!

5
fonzo179 on 11/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I walked into Valley Imports admittingly looking kind of confused/lost. Kevin introduced himself with a smile and a question, "Can I help you find something?" Already knowing what vehicle I wanted (2014 Audi Q5), I didn't want to be pushed or haggled, and it was like Kevin could see my defenses were up. What impressed me most was when he said "I normally handle Internet Sales, but let's see what we can find for you". His calm demeanor and polite attitude made it easy for me to relax and be honest. Each time I mentioned what I did and didn't want, he was motivated to look at different options for me. He showed me exactly what he was doing on his computer, made phone calls right in front of me, and explained everything without using confusing terms and jargon. He was never aggressive, and I could tell he wanted me to walk away satisfied (he kept asking me if this was really what I wanted). I would recommend Kevin to any potential customer of Valley Imports.


What an awesome experience

5
HoneyGuy101 on 11/06/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tana and Kristen were awesome! They guided me in the right direction the whole way since it was my first car buying experience. They knew what they were talking about and made me feel comfortable. I really love my new 2012 VW Passat!


Tana Martin is fantastic!

5
Gramma Jan on 11/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

What a great experience to be treated so very special while looking for a new vehicle! I found my new Audi Q5. Tana answered all of my questions, showed me the features, and patiently let me decide on my own time frame. The respect she showed me as a female customer was sure refreshing. Her knowledge of the suv surpassed all others, and know that I will be able to call for any questions I might think of, and there were plenty! Outstanding dealership, quality product, and tops in staff! Happy to say I found the best dealership in Fargo!


Someone was using my vehicle while at this service center

1
Toljay on 11/05/2014

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0

My Mercedes Benz GL 450 was towed from Bemidji to this service center (being the closest). By the time we picked up the vehicle about 3 weeks later, the gas tank that was full was empty, the wind shield was broken and the inside of the vehicle was thrashed. I spoke with Steve, the manager, he told me the vehicle was only driven about 4 miles while in their possession. That tells me he doesn't have control over his staff and over the vehicles at this dealership. I'm waiting and watching to see how this manager and dealership correct their wrong doings.


Kevin is absolutely awesome

5
Mander2112 on 11/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We could not ask for better assistance in the purchase of a driving experience (Porsche Cayenne). In all prior automobile (although the Cayenne is more than just a car), I have never had the service and knowledge Kevin provided. He is the best. and the dealership has an amazing lineup of brands.


My Kevin Duenwald, Valley Motor Vehicle Experience

5
karen.engevik on 11/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

About a year ago last March, I purchased a 2013 Passat TDI from Kevin Duenwald at Valley Motors in Fargo, North Dakota. Since I live 160 miles from Fargo, appointments and arrangements were made over the internet site and by phone. The test drive experience was educational and personal. There was not a rush. The customer service including financing and new car service was excellent. What was more important, given my distance from service, was Kevin's promise of service and the delivery of that service when conditions required personal service. I really did receive excellent service from Valley Motors and Kevin Duenwald.


Best dealer in town.

5
PaulFamily on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was shopping for a new ride for about 5 weeks, had plenty of time to visit many dealers in town and outside the town. Kevin was not aggressive, very knowledgeable about his products and honest. Spent a lot of time to let me test different cars and made some really professional suggestions about my choices. He did fantastic job taking advantage off all discounts. If I am on the market for the next car it will be from Kevin. Worry free car buying is possible. Thanks Valley Imports!


OUT OF THIS WORLD CUSTOMER SERVICE

5
jamie58554 on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

my new ML350 was taking longer than expected to arrive at the dealership and I had to turn in my BMW from a previous lease and was without a ride. I was offered a loaner till mine came in, I was expecting a used ride, BUT the gave me a brand new Mercedes to use till mine came in, now that's service and I will never forget my experience.


Excellent customer service

5
Rajshekhar Chakraborty on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Excellent service; would recommend without reservations. Kevin helped me out at every step and offered better prices than anybody in the area. Overall positive experience


reference point for customer service

5
Kenny Anderson on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin Duenwald was fantastic to work with. We purchased our second vehicle from Valley Imports and it won't be the last. Kevin and Valley Imports truly understand what customer service is all about. From working out the details on our trade in and handling all the paperwork for the financing we couldn't be happier. We highly recommend this dealership! Kenny and Kristen Anderson


"Happy, Happy, Happy" -

5
phill1953 on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

thanks to Kevin Duenwald and his easy going, non-pressure, knowledgeable style and salesmanship. What started as a simple handshake & test drive one Monday morning, ended with a beautiful Touareg purchase and 2 very happy customers that very same day. Kevin was awesome and the "driving" force behind our decision to buy this vehicle and we couldn't be happier with the overall experience! Kudos to Kevin & Valley Imports :)


First New Car

5
Chris Underwood on 11/04/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My first car that I purchased after college was from Valley Imports. Kevin Duenwald was very patient with me and helped explain the whole process from the test drive to financing. He was very knowledgeable about how to set up all the electronics in the car and connect the address book in my phone to the car. Great services all around!


Excellent service in aspects of the sale and service

5
blatod on 11/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have nothing but praise for Valley Imports and especially Kevin Duenwald. Kevin came in on a Saturday for me to test drive a new Passat (I live 200 miles from this dealership). He found me the color and trim of model I wanted and delivered it to me - in the middle of a snow storm. Fantastic service all the way. Although we now have a VW dealer where I live, I will be going back to Valley Imports because of the great service they offer.


A VERY Happy Birthday!

5
slindemann on 11/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were looking for a used car as gift to our daughter as a birthday/graduation gift. We found a very nice looking Volkswagon on the website and went in to meet with Kevin (secretly) to take it for a test drive, etc... Of course Kevin did a fantastic job teaching me about the car and all the safety features and everything that goes along with buying a car. But the best thing Kevin did was help me plan to surprise my daughter with the car. He had the car detailed (looked like new!) and set it just outside the showroom all by itself so when our family 'spontaneously' decided to drive through the car lot, the car immediately caught my daughter's eye and we went up to look at it and there was a card on the seat that said "Happy Birthday". The next day my daughter went in to the dealership and Kevin helped her set up all the features of the car and gave her a tutorial. I definitely recommend Kevin and would look forward to working with him again should the opportunity arise!


Was very helpful

5
jimfernholz on 11/03/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Being from Minneapolis, Kevin Duenwald was very helpful in my purchase of my S5. He even offered to have it delivered to me in the cities, but I was too excited to go drive it myself.I would recommend he and their staff for people that are outside the area.Jim Fernholz


Great Experience!

5
Sean Larson on 11/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I called into the dealership about a Volkswagen Passat on the lot. I met with Tana the next day and after discussing the car, test-drove it and took it home the same day. The entire process was smooth and they were very knowledgable. I also had them put in auto-start and that could not have worked out any better. They are great to work with and highly recommend them!


Wasn't really looking.....Came away with a new AUDI!!

5
maltesemomma88 on 10/30/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A great experience from the minute we walked in the door. We asked to speak with someone regarding the Q7 out front and Tana introduced herself as the Audi Specialist. We weren't in any hurry to trade. Hadn't even looked at a Q7 but decided to take a test drive. We were hooked. Tana took the time to show us all of the features and was even willing to located exactly what we wanted. We looked on a Saturday and agreed to make the deal on the following Monday. Took delivery the following Saturday. Smooth transition into a new vehicle. We had a great experience and we would highly recommend them to anyone.


All-around awesome!

5
grnbflo on 10/27/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson is legit!!! By far the best buying experience I've ever had! I was dreading car shopping because of the fast-talking, high-pressure sales people I've dealt with before. But Erik was super chill, fun, and helpful! I test drove a couple cars, and he was great about explaining the different options and running numbers on leases for me. When I picked up my car, he walked me through every single feature and helped me set up the Bluetooth. This dude's a total pro! I've been nothing but pumped since driving off the lot! Absolutely love my new car!


Exceeded my expectations by leaps and bounds!

5
busygirl1 on 10/22/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This experience was great from start to finish! As soon as we walked into the dealership, Tana greeted us with a smile and offered to help us through the entire process. We were able to find a car that not only met our needs but surpassed our wants, and all for a great price! I was overly impressed with their level of service and knowledge of their products. When it came time to work out all the details, Kristen was great at breaking down all the additional options and answering all of our questions! This was a wonderful experience and I would recommend them any day!


Fast, Fair, and Friendly

5
csagvold on 10/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik was great to work with at Valley Imports. I test drove the car at noon and drove it off the lot at 4:30pm that same day. Erik communicates by text and email which makes it very easy to do business with him in today's fast paced world. Overall a very good experience. Love my new car.


Friendly and efficient service

5
Kate Anderson on 10/21/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I found a car I was interested in on carsoup.com and emailed the dealership to see if it was still available. Erik Swenson called right away the next morning to give me more information and set up an appointment. This was my first experience buying a car and Erik was very helpful, friendly and efficient. The whole experience went much more smoothly than expected!


Awesome!

5
sawalt on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

A great experience from beginning to end. I wasn't in any hurry to trade but was looking to make a step up. I talked with Erik Swenson and told him my interests. There was never any pressure. Even after I found the car I was looking for I never felt pressured. I was offered a fair price on my purchase and my trade. Erik was always accommodating to my schedule, very friendly and also very knowledgeable. I've purchased from them once before and the service and treatment from all departments has been exceptional. No buyer's remorse here. Wonderful experience. I would highly recommend them to anyone.


Wonderful Experience

5
KR05 on 10/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was time to start looking at upgrading my car to either an SUV or a CUV as we needed more room. I met Erik Swenson and he was such a great help. He walked me through the different options that were available and made the decision easy. He was really easy to talk to and ask questions of and I never felt pressured to make a decision. I bought an Outlander and he walked me through everything on the vehicle and even helped set up my Bluetooth. It was a wonderful experience and I will definitely go back!


Very helpful!

5
Ndharvickfan on 10/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Great experience buying a new Outlander Sport! Tana was very knowledgable about the vehicle and even helped me set up the Bluetooth phone feature. Great to work with!


Tana Martin -- Great Experience

4.8
Everettb on 10/02/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was in the market for a new Audi A5 coupe and found one on line at Fargo Audi. I called the dealership and was greeted by Tana Martin. She was very accomodating and set up an appointment with me as I live 120 miles from the dealership. When I arrived at the dealership the A5 was washed and parked out front. I met Tana and was very impressed with her knowledge of the vehicle. We struck a deal and she introduced me to Matt Walz , Business manager. The two of them worked dilegently to make the deal happen that day so that I could take the vehicle home .I would highly recommend Tana ,Matt and all the staff at Valley Imports. My buying experience with Tana was exceptional.


Great Experience!

5
meggiemay on 09/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had spent quite a bit of time researching vehicles and test driving different models of small SUVs at different dealerships when I located an Outlander Sport on the Valley Imports website. I sent a message asking if the vehicle was still available and with in minutes Tana had responded and we set up a test drive. The whole process was far from stressful! Tana made it very easy to go through the whole car buying gig. I never felt "pressured" into making a purchase, in fact she was more than willing to give me time to make up my mind and answered all questions I had about the vehicle itself. I would definitely recommend Valley Imports to anyone I know looking to purchase a vehicle and send them Tana's way!


No title

5
bpsteckler on 08/18/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a wonderful experience working with Valley Imports! Knowledgable and friendly! Tana was so helpful and really goes the extra mile for her customers.


Taylor Henrickson is a knowledgeable and honest salesman!

4.5
chirpingtreefarm on 08/15/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 4.0

We went into Valley Imports knowing the exact car we wanted, but unsure about options we wanted. Taylor was very friendly and honest. He answered all our questions and gave us the information we needed to make our choice. He did not come across as pushy in any way. When we wanted to pick up our car ASAP, he quickly made the arrangements to make that happen and even stayed late after work to go through the final inspection and closing paperwork. It is refreshing to find a kind and honest car salesman! It appears Valley Imports does an excellent job of trying to make you comfortable while you make your car buying choice. We would recommend a visit to Taylor Henrickson for your next vehicle!


Tana Martin

5
Mstoa on 06/26/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I were greeted by Tana and she answered all of questions about the Volkswagen convertible that we ended up buying from Valley Imports. Tana was very professional and personable. She introduced us to Konstantin who helped us with all of the financial paperwork. Both of these salespeople made buying a car a fun and very enjoyable experience. I would not hesitate recommending Tana, Konstantin and Valley Imports to my friends. We will be buying our next car from Tana and Valley Imports. Rod and Mary Stoa


Not your typical dealership experience

5
HSchilawski on 06/11/2014

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

In the last 10 years, I've purchased 2 cars from dealerships - this purchase was my 3rd. My experiences with other dealerships have not always been great - lots of pressure from the sales person and then walking away feeling like maybe I could have gotten a better deal. That was thankfully not the case at Valley Imports or with Erik Swenson. My experience from start to finish was incredible!!While researching cars online, I came across the website for Valley Imports and sent an IM inquiry about one of their cars. Erik sent a message back within a few seconds and spent the next few minutes 'chatting' with me via IM. We set up a time for me to come in for a test driver later in the week. Upon arrival for the test drive, I was impressed with how friendly and non-sales oriented everyone was. Erik took his time to ask what I was looking for and what I didn't want in a car and then went with us on a test drive. It sounds odd to say, but I really appreciated that he came with on the test drive, as I've had several other dealers just hand us the keys and then go off to do something else - Erik coming with made me feel like he valued my time (and money); it was also nice as he could point out features of the car during the drive and he answered my questions. When we returned to the dealership, I let Erik know we were checking out other cars, so he politely asked if he could give us some pricing information. This took about 5 minutes, with us leaving already knowing what we could expect to pay if we went with this vehicle. After test driving other vehicles, I emailed Erik (we live out of town) and let him know I liked the Jetta and would like to purchase one, but in a different color than what they had on the lot. Erik emailed me back after hours and told me he'd call me Monday. Without fail, he called me Monday, I let him know what color I was looking for and provided the information to start the financing process - all over the phone without having to make the 1+ hour drive in to town. This was especially beneficial since our movers were at the house and there was no way for me to make it to the dealership that day. By the end of the week, Erik had the color car I wanted at the dealership, and all we had to do was come in and sign paperwork. I figured that would be the end of it, since that is where most dealers stop, but Erik took a good 30 minutes to orientate me to the car and even called a few days later to see how things were going. I truly would recommend this dealership, and especially Erik, to anyone in the market for an import car! The service and genuine integrity of everyone at Valley Imports is second to none - other dealers could learn something from them!!!


Great service envn on the minor things!

5
David and Lydia on 06/06/2014

Customer Service: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I have a 2007 VW New Beetle that my 17 year old daughter drives. The aux cord outlet that had become lost behind the dash due to a clip breaking thus my daughter wasn't able to run her Iphone music through it. We went to Valley and Michelle in Service did a tremendous job having one of the techs look at it on the spot and came up with a workable solution in under 45 min for gratis. Cheers to the staff at Valley for their excellent and friendly work.


I love my new Audi Q7

5
Spurs1 on 05/05/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience buying my new Q7 at Valley Imports. Tana made it easy to find the vehicle I really wanted and that best fit my needs. The dealership had a very comfortable atmosphere and they made the whole process very simple. It was nice working with both Tana and Kristen. Tana showed me all the bells and whistles on my new Q7 and Kristen made the paperwork process very quick and easy. I would definitely recommend and/or refer anyone interested in an Audi to Tana. She doesn't use high pressure sales tactics and is very knowledgeable about the Audi brand of vehicles.


Knowledgeable, Straightforward Friendly Service

4.8
GFNODAK on 04/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

My wife and I had a great experience at Valley Imports, which led to our purchase of a new Audi Q5. Tana Martin was the first person to greet us and answered all our questions while juggling multiple customers. Tana was a very nice and professional person to work with through the entire process and kept us informed about new inventory by phone, text and email. She is extremely knowledgeable about the dealerships brands, and current and future inventory. Tanas knack of connecting with the customer made the experience very enjoyable. Dave Hawkinson handled our closing in a friendly and efficient manner. We will definitely recommend Tana and Valley Imports to our family and friends


Our experience buying from Valley Imports

5
bobokitty123 on 04/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My husband and I purchased a VW Passat from Tana. It was a terrific experience. She is so friendly and knowledgeable and really makes you feel welcome. I would recommend Valley Imports to all my friends.


Sales experience at Valley Imports

5
slvr345 on 04/14/2014

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was very impressed with my dealings with Erik Swenson. He made the whole process of buying a new vehicle very enjoyable. I have never had a sales person explain how each item on the car works. He took the time to show how each item worked and made me feel good about my purchase of a 2013 Golf. I would highly recommend him to anyone who is in the market for a different vehicle. Thanks.


Delighted Service

5
svenkat86 on 04/09/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Kevin is a very nice person to work with and very friendly. Understood the needs and helped us in getting the car a week ahead of estimated delivery which actually saved us a few $ on rentals. Dave and Kevin were well-mannered throughout and there was never a point I felt dissatisfied. 5 stars from the moment i called Kevin for inquiry till i got my car delivered. You guys are Amazing.


Erik Swenson

5
Kristianderson7 on 04/08/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson was awesome to work with. He made the process smooth and responded quickly to all of my questions. I would highly recommend Erik to someone that may be looking at purchasing a new vehicle.


Thank You

5
steigauf on 04/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I know you were very busy with the Audi event going on Saturday when we arrived but we were truly grateful for the time you took to go over the new vehicle. Please extend our thanks to Kristen as well. She made the process painless. We also want to thank you for (more or less) holding the vehicle until we got there. We love the car!! Both of us were totally impressed on the drive home. I think we made the correct decision on buying this vehicle.


Valley Imports

5
WFWatson2012 on 04/07/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Very friendly staff that worked to please and make sure everything was understood by the customer. I Would recommend Valley Imports to anyone buying a new car.


First European vehicle

5
ndgntlmn1 on 04/01/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My salesperson, Erik Swenson, responded within seconds of clicking on my future GTI. The entire process was seamless and professional, as one should expect for buying an German import. Valley Imports and Erik Swenson do VW proud.


Great friendly service

5
Happy camper on 03/31/2014

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I will search Valley Imports for our next car purchase. Working with Erik Swenson and the staff, made our car buying experience fun


Honest straightforward friendly service

5
AndyDeb on 03/28/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I emailed Valley Imports with a inquiry and got a prompt reply. I met with Salesman Kevin Duenwald to test drive an Audi. He was very knowledgable and friendly. He researched the cars to get closest model to my "wish list". Then he provided upfront pricing to get methe best deal possible. He addressed all my concerns and did not make me feel pressured to buy. He made me feel comfortable andconfident to make a decision. I expected the car buying experience to be stressful but instead I actually felt excited about my purchasebecause of Kevin. I would highly recommend him. His customer service exceeds anything I have ever experienced. If you want valuefor your money and a wealth of knowledge ask for Kevin!!


My wife and I have been extremely impressed with Valley...

5
AlanLukes on 02/20/2014

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

My wife and I have been extremely impressed with Valley Imports even predating our recent purchase of a new ML550. Your service department always took exquisite care of our 2010 SLK350, and the courtesy extended to us while waiting for the car to be worked on was very much appreciated. Obviously, in your service group, the "Customer satisfaction comes First"!! With regard to our experience purchasing the new ML550, I can tell you that the three main individuals with whom we dealt were great to work with. The entire purchase experience is the best I've had with any dealership over at least 50 years of auto purchases. Dana Martin is undoubtedly the most thorough sales person I've ever met - right up until we drove the vehicle off the showroom floor. She didn't miss anything, not even a fingerprint on the paint, in prepping and reviewing the new vehicle with us. The "run through" was so thorough that I felt totally comfortable with our new Benz right out of the parking lot. Likewise, my dealings with Dave Hawkinson and Kristen Pagel revealed people with utmost integrity and who offered outstanding consideration to me as a new car buyer at Valley Imports. In the end, I know we got an excellent deal - both in trading our 'old' SLK and in purchase of the 2014 ML. You can rest assured that I will continue to be a good ambassador for Valley Imports whenever and wherever the opportunity presents itself!Sincerely,Alan Lukes4100 W Heart RdBismarck, ND701-221-0502


BUYER BEWARE!

0
DJS on 01/15/2014

Can't speak for the car dealers but be very wary of the service department. Took my vehicle in for a recall repair (no cost to me). They called to say I needed additional repairs including a new catalytic converter, brake fluid flush (dirty), and engine gasket replacement (oil leak). Estimate was $3,300. Needless to say I took it to another specialist for a second opinion. The catalytic converter tested 100% with no issues. Technician power washed the engine then added UV detectable die to the crank case and let me run it for two days. Came back with no detectable oil leaks anywhere. In addtion, the brake fluid was fine. WILL NEVER USE THIS COMPANY AGAIN!


Disappointed with a Salesman.(Kevin Duenwald)

1.5
Disssatisfied Customer on 01/09/2014

Customer Service: 1.0 Buying Process: 2.0

I test drove a car recently from Valley Imports. I wanted some questions answered in regard to a car. This was last Friday. He told me if it didn't sell over the weekend he would call me this past Monday. He never called me. Salesman's name is Kevin Duenwald. He told he was too busy to find out the information on this car. I felt he was hiding something from me. This is poor customer service. He told me the car was sold this past weekend. I don't believe him. Since the car is still listed on the internet. F.or being dishonest & not calling me when he said he would; & telling me the car was sold when it wasn't; I definitely wouldn't recommend him. .


We were looking for a different vehicle. After...

4.8
chadihanson on 12/26/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

We were looking for a different vehicle. After researching information online, we decided to explore the "Sign & Drive" program through VW. Everyone we encountered at Valley Imports was professional and seemed focused on helping us identify the right car for our needs and budget. Prior to this, we had purchased a used car from a private party that turned out to be a VERY unreliable choice. We spent a lot of money trying to keep that vehicle operational. I had always percieved a Volkswagen to be too expensive to own/operate. When we discussed the predictable cost of this car vs. the unpredictable cost of something else, it seemed clear that this was a good choice for us. The sales process was straighforward and transparent and we were not pressured to add anything. It was a great customer experience.


I brought my 2007 Audi Quattro for a checkup. I arrived...

5
wbwendygirl on 12/18/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I brought my 2007 Audi Quattro for a checkup. I arrived early but Brian Mackner took me in right away. I had a check list which he went through point by point and answered all my questions. After the work was done, Michelle Seaman walked me through the service paperwork, explaining each charge. Then she sent me to Tyler Braaten to order a valet key. He was friendly and helpful even though it was a few minutes to closing time. A week later, I was experiencing issues so I traveled 5 hours on a Saturday to see if I could get it back in for service. Cory Burkhardt immediately got my vehicle in even though I didn't have an appointment. He asked the right questions, and all the issues were addressed. He even showed me pictures of the problem, explained how it was fixed and told me how to prevent it from happening again. My vehicle is working great. I appreciate the good work, professionalism and great customer service.


I had a great experience buying my Chevrolet Impala at...

5
Bn85 on 12/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I had a great experience buying my Chevrolet Impala at Valley Imports. It was a friendly environment and Erik was very helpful. I got a great car for a great price I didn't see anywhere else! I would definitely recommend this place to anyone!


I have been test driving several cars and have not been...

5
pamterry6751 on 11/30/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have been test driving several cars and have not been totally satisfied with any of them. I had an Audi and wanted a good road car that was economical fuel wise and had good service. I went to Valley Imports Inc. website and found a couple cars that interested me. I sent an e-mail to the dealership on Thanksgiving morning and Erik Swenson texted me back late Thanksgiving night that they had a car in a color that interested me. I texted him early Friday morning and told him I would be heading down to test drive the car. He rushed to get it detailed and ready. He was very friendly when I arrived at the dealership and the car was ready to test. Erik Swenson asked for the finance information to get the financial end started. In less than 1 1/2 hours, I arrived, test drove the car, was given a thorough explanation of how everything worked, signed the paperwork and drove home with a new car. The trade in value for my old car was fair and the new car has far exceeded my expectations. Thanks Erik and Chris who made this such an easy, enjoyable experience. I would strongly recommend this dealership and Erik Swenson to anyone who is considering purchasing a new car.


I quoted 2 cars online, and Eric Swenson contacted me. He...

5
Blissonearth on 11/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I quoted 2 cars online, and Eric Swenson contacted me. He asked me if I would like to go ahead giving my information for the best APR for the car I was interested, so I did. I made an appointment to see him, he was ready with the 2 cars I mentioned on the phone and emails. I also went to test drive a used car which was just arrived, I fell in love with it. I went back and forth with car quotes, he always so promptly answers my questions. In 2 days after, I went to have a second look of the car with my husband, requested to test drive 2 cars, one was a new one, and the other one was the used, we both agreed we liked the used one better, it was a better car for a better price. when we arrived, he lined up two cars, already warmed up, ready for my husband to test drive. We chose the car, and Eric was already ready with the whole loan, from the information I gave him over the phone the first time. We brought a wonderful car home, from start to finish in 3 days. The whole buying process was very simple and organized. We also went to the other local dealer, and the sales person played games with us, not answering our questions, but trying to give us more options of cars he is selling, which we could have done it over the internet, they just wasted our time. With Valley Import, especially Eric, we always had a wonderful time, we don't feel we wasted our time, the whole people who are working int his dealer are very friendly and professional. I definitely will come back for next car if we stay in town. You can't bargain for the price, but they have a fair price. Best dealer in town, hands down.


This was our first visit to Valley Imports in Fargo, ND. ...

5
yipitty on 11/15/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

This was our first visit to Valley Imports in Fargo, ND. We were searching for a reliable vehicle for our daughter. Having her away from home, attending NDSU and driving alone the majority of time, we wanted a vehicle that was more efficient during the winter months. We were very impressed with the welcoming atmosphere of the dealership and employees we worked with. They made us and our daughter feel very comfortable. Tana was a complete joy to work with. Her personality is overwhelmingly awesome. She seemed truly interested in what we were looking for and was genuine in offering her assistance on that day as well as offering our daughter to come back and make sure she knew the function of all the buttons in the vehicle. Konstantin was also very wonderful to work with. He didn't give us the run around and worked in a very timely manner. We felt that they both were truthful, reliable and wanted us to have a great experience at Valley Imports. We would, 100%, refer anyone looking to buy a car to both Tana and Konstantin. Thank you! And our daughter LOVES her vehicle!!


We are the proud new owners of a 2014 Volkswagen Passat...

5
Cathym19 on 11/14/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We are the proud new owners of a 2014 Volkswagen Passat TDI SLE, purchased from Valley Imports in Fargo, North Dakota. We would like to thank our salesman Aaron Schoenack for his outstanding customer service. Aaron was knowledgeable, courteous and professional. To say the least we were a little apprehensive about the purchase of a new car and even more indecisive. After our initial test drive of a used Audi A8 we needed time to consider our options and conduct a little research. After a day or so, we received a follow up courtesy email and call from Aaron, but at no time did we ever feel pressured or rushed. There were no threats of losing out on the deal or someone else wants the car etc., etc., etc., We went back on Tuesday test drove the car, picked our color, did a little paperwork and scheduled delivery for Wednesday morning. Wednesday when we arrived Aaron had the car ready for delivery and took an hour to show us all of the features and how they worked. The Sales Manager Kristen Pagel, had the paperwork ready and delivered exactly what we discussed the day before, no bait and switch or last minute tactics you find with other dealerships. From the time we walked in to the Valley Imports dealership everyone we came in contact with was courteous, and professional. If you are in the market for a new car at a great price with no hassle, Aaron at Valley Imports is THE MAN !Regards,Mario Mack and Cahy Mullin


It was great working with someone who wasn't pushy,...

5
Cherilyn on 11/11/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

It was great working with someone who wasn't pushy, but who offered great customer service, knowlege of the vehicles and education on the car we purchased. Thanks!


Erik Swenson my sales was exceptional in customer...

5
gman53 on 11/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Erik Swenson my sales was exceptional in customer service, he was very hands on and paid attention to all details with the purchase of my new vehicle. His handling of my paperwork along with the communication with my bank made my experience at the dealership great!! It was the first time I actually enjoyed buying a new SUV because details were handled so smoothly without error. I would highly suggest this dealership and salesmen to anyone interested in buying a new vehicle. Thanks Erik


I purchased the new cla250. The total cost was a little...

2.8
Londi on 11/04/2013

Customer Service: 3.0 Quality Of Work: 3.0 Friendliness: 3.0 Pricing: 3.0 Overall Experience: 2.0

I purchased the new cla250. The total cost was a little over 41k, I didn't get a loan I paid cash for it...and I paid for it about three weeks prior to me getting it. I was told that Mercedes wasn't releasing the vehicle until October 29th so I couldn't take it home until then. I also asked about getting it in a different color and they said it would take months to get it in another color.... But they made me feel really special by saying you will be the only one driving this car in Fargo for a while because it will take time to get others like it.... While in South Dakota In early October I passed by the Mercedes dealership, they informed me that they had already sold three of the CLA250 cars and they started selling them in September... I wasn't very happy to hear this... Then before I even picked up my car on the 29th Valley Imports had a red one on the showroom floor, I asked Kevin about it and he said he didn't say he couldn't get it, which was a lie...Then the night I picked my car up I found out someone else was having the same car delivered to them in a few days, another lie.... What happened to it taking months to get it.... I asked if I was going to get a gift and Kevin said the gift that my husband won at the event was my free gift.... We are going to buy the S550, but we will be going to South Dakota to get it.... Very very poor service....


Buying a vehicle has always been an extremely stressful...

5
Toulouse5 on 11/04/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Buying a vehicle has always been an extremely stressful experience for my husband. Tana and Kristin made Todd (my husband) feel extremely comfortable with the entire process. Tana was very easy to work with, not at all pushy, and was very knowledgeable about all of the vehicles Todd looked at. Kristin made the task of walking through prices and service options very easy and transparent - we felt we were given all of the information we needed to make an informed choice in selecting our purchase and service options. On top of this, both were exceptionally friendly and enjoyable to work with. We will definitely buy another car from them - 5 stars!


The 10,000 mile check up was terrific! Zack answered all...

5
cobberdoc on 10/16/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The 10,000 mile check up was terrific! Zack answered all my questions about "new" 2013 VW Passat. It was raining hard, so he gave a rain check for a "drop in" complete wash and cleanup. I was very satisfied with all service personnal


Konstantin is extremely nice, knowledgeable and friendly ...

5
mkirnus on 09/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Konstantin is extremely nice, knowledgeable and friendly person to work with who will walk extra miles to help. Highly recommend! I was looking for a car and really appreciate his help.


owner Northern Bag and Box Company

5
Charles on 09/17/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Valley Imports is without a doubt the finest Dealership I've ever had the pleasure to deal with. I have dealt with many in the 45 years I've purchased vehicles. Whether New used or service it is a great experience.


We were interested in purchasing an Audi Q5 or Q7 and...

5
kimlogs on 09/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were interested in purchasing an Audi Q5 or Q7 and Valley Imports was the nearest location. I called Erik Swenson to set up a time to test drive a car. The Q5 was a little small so Erik suggested we wait until they were able to get a Q7 in stock. I went back & forth about the color and options and he was so patient with me! The dealership had one on order and Erik described every detail about the car over the phone. It actually arrived a month ahead of schedule. He got most of our information over the phone so when we arrived to pick the car up it only took a short amount of time to finalize the sale. Erik knew every detail about the inside and outside operation of the entire car and was very thorough in teaching. We would highly recommend a salesman with his skill in car sales!


Great experience start to finish

5
Angela on 09/01/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Erik Swenson was so wonderful to work with. I highly recommend him and Valley Imports. The no pressure sales and fair or true price takes the headache out of working with a dealership. Constantine (spelling?) in F&I is so nice and easy to work with. Thank you everyone at Valley Imports!


Tony and the guys in the parts department are great to...

5
evowerks on 08/22/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Tony and the guys in the parts department are great to work with. I get all my Benz and Audi parts shipped from there to my shop in St. Cloud. Always enjoy speaking with them! Never had an issue in 9 yrs. Keep up the good work.


Everyone at Valley Imports was friendly and helpful from...

4.8
Mjnellie on 08/07/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Everyone at Valley Imports was friendly and helpful from the minute I walked in the door. I knew what I was interested in and Joe knew his car facts! He was a joy to work with and made the entire process efficient and fun so I walked out the door with the car I wanted. Konstantine facilitated the process to make sure nothing was over looked and Joe took time at the end to get my blue tooth set up and my daughter's car seat secured, two things I have never had a dealership help me with. I was extremely impressed with Valley Imports as we are moving to Canada and they knew the rules and regulations of taking the car across the border. Overall it was a fabulous car buying experience, and I wasnt looking forward to it at the start of the day!


I brought my VW Tiguan in for service after there was a...

4.6
rossco007 on 08/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I brought my VW Tiguan in for service after there was a cut in the sidewall of one of my tires and it had an unfixable leak. I did not have an appointment but Brian helped me out right away. With no tire in stock but one being overnighted I was given a very nice loaner for the night. It was great to be able to get my car fixed and not have to miss work or rearrange my schedule. The customer service that Brian and the whole staff I worked with was exceptional. I will definitely bring my car there for service again in the future.


Let me say I'm impressed, I had friendly sales agents...

4.3
gottodo1 on 07/24/2013

Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

Let me say I'm impressed, I had friendly sales agents who were genuinely concerned with watching out for my best interest and spent time and effort on my behalf. I went in looking at the passat already fairly informed but Zach pointed out several thing to me and helped me learn about the vehicle. He was very prompt and all around helpful. Unfortunately when we went to close the valley dealership did not use the costco discount so the price offered compared to another dealer was not competitive (over 2k more, not fully due to costco discount). HOWEVER even though they knew that the price was lower and they weren't likely to get my business, they warned me of some things to look for and were absolutely fantastic, they weren't disgruntled or angry and I intend to have their dealership service my vehicle, which is where the real money is for a dealer anyway. Their team put their best foot forward even though I know it personally impacted their team, the dealership should be proud to have such quality individuals. I visited every dealership and this was the best experience of any of the dealerships in Fargo.


We've brought our Porsche Cayenne for service to...

5
ChrisMoen on 07/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We've brought our Porsche Cayenne for service to Valley Imports on a few occasions and have always been completely blown away by the amazing service and quality of work. We've always worked with Cory to determine what needs to be serviced and he's always been completely honest and has very good communication throughout the entire process. I can honestly say that I've never had such a great experience anywhere else. When you leave your car at Valley Imports with Cory, it always feels like your vehicle is in great hands and it comes back with a pristine wash and shine. I'd definitely recommend anyone working with Cory Burkhardt in the future!


Kevin Duenwald was a great salesperson to work with.He...

4.8
Dakshita on 07/13/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Kevin Duenwald was a great salesperson to work with.He was knowledgable, ready to answer our questions promptly. We bought a porsch cayenne from this dealer and everytime we wanted something extra in the car and he tried to find the car with exact specifications from wherever possible. I really appreciate the helpfulness of Kevin.When we first visited the showroom we were not sure whether we would go for this car or not but Kevin conveinced us.I must say It was great customer experience. If I would buy another car I would surely go to Kevin.


Ralph Stephens , Pierre SD

3
Giddyman on 07/09/2013

Buying Process: 3.0

First buy over internet, could not test drive, kick the 3 different tires that were 2 sizes over size. other wise the 10 year old van was in good condition. Plus they delivered it to Pierre for a reasonable fee.


The service I got was fantastic!! Both Tana and Kristen...

5
kdograd1 on 06/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

The service I got was fantastic!! Both Tana and Kristen worked with me to make sure I got what I wanted and in a timely manner. Thanks


tana called us to say that they had a outlander sport...

5
nobber64 on 06/03/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

tana called us to say that they had a outlander sport just came and said that she could bring it over to the house we said yes she brought it over and drove it then we bought. she was very good about the whole this.


Tana and Kristen did a wonderful job handling the...

4.8
donotemailme on 06/02/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Tana and Kristen did a wonderful job handling the purchase of my new Audi! They were helpful and gracious in managing the sale and the paper work associated with the sale.


I was looking for a new Audi Q5 and contacted Erik...

5
audiq5lav on 06/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a new Audi Q5 and contacted Erik Swenson. He was a pleasure to work with and meet all our needs. He was able to meet my pricing requirements and was able to give me a great deal on the car. Since the dealership did not have the car I was looking for, he arranged for having the car picked up from an out of state dealer and delivered it on time. Once the car was on site, he showed me how to use most of the features. All the paper work was done in no time.Will definitely recommend Valley Imports to anyone looking to buy a car!!!!


I live 200 miles away from the dealership so I had to...

5
catlovernd on 05/19/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live 200 miles away from the dealership so I had to start out contact on the internet and I was immediately connected with Eric Swenson. I had done some research on the car I wanted and he knew the inventory very well and suggested the available cars and we quickly decided on the right one. We were able to apply for financing for the Passat I wanted and within about an hour I was approved. I had to wait until the following weekend to go to the dealership to look at the car and test drive it. The dealership was spotless and impressive. All of the staff were very friendly. We were treated very well. None of the dealerships in my hometown try this hard to impress or were this courteous and helpful to us. I will definitely be going back to Valley Imports for my next new car and would recommend them to all of my family and friends.


Outstanding

5
R & B on 04/11/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

Tana was knowledgeable, pleasant, efficient and focused on satisfying our expectations. We are extremely happy with every aspect of the purchasing experience at Valley Motors and look forward to working with them again.


I recently moved from Fargo, ND to Williston, ND for work...

5
sdevries on 04/08/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I recently moved from Fargo, ND to Williston, ND for work and unfortunately was in an accident and had to start the search for a new car again. I was not looking forward to searching for a car out here in Williston. I knew i wanted another Honda Accord and saw one for sale at Valley Imports. I sent them an e-mail and with in 30 minutes I got a phone call. I explained that I wasn't in the Fargo area and Zack was more than willing to help in any way he could. He took the car over to a friends house for me, they looked it over, took a test drive and got back to me right away. They were blown away with his customer service skills and had nothing but good things to say about him and the car. After deciding that the 2005 Honda Accord was the way I wanted to go, he personally delivered the car out to Williston for me. I was completely thrilled with this entire experience! The customer service that I had was out of this world, and working with Zack was effortless. Needless to say I am 100% satisfied with my new car and plan on recommending Valley Imports to anyone who is searching for a new car.


Dealing with Tana and Kristin was the best car buying...

5
stacylyn32 on 04/05/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Dealing with Tana and Kristin was the best car buying experience I have ever had! Tana was very concerned that I got what I wanted and was mindful of the price I wanted to spend. This was the first time I have leased a vehicle and Kristin went above and beyond! I can honestly say I had fun buying a new car!!! After the sale Tana took me over to the service department and introduced me to the lady I will be dealing with for oil changes, etc. That lady even gave me her personal cell in case I ever needed it! Wow....I would definitely recommend Valley Imports and especially Tana and Kristin!


Awesome dealership!

5
Speed demon on 04/03/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I recently moved to Fargo and was still driving my old college car and I was due for an upgrade. I didn't even really know what I wanted when I walked into the dealership and the first car that caught my eye I thought huh looks pretty nice. Then I got help very shortly after looking at the car and before I knew it I was test driving it! I told them what I wanted for a monthly payment and they worked with me to get to what I wanted. I've been driving the car for 6 months and couldn't complain one bit. Everything was stress free throughout the whole process. I recommend valley imports!


I was looking for a new car for my wife and visited with...

5
lempe on 04/02/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was looking for a new car for my wife and visited with Erik Swenson. He was a pleasure to work with and meet all our needs. After getting some initial information and I stopped back in while Erik wasn't around and was taken care of by Sam and Zach who answered all my questions. I am kind of slow at decision making, but when I came back the next day Erik was up to speed on my situation and picked up where they left off.Overall this was the best experience I have had purchasing/leasing a car to date.


Konstantin and Matt were quick and easy to work with; I...

4.8
dumbubi on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Konstantin and Matt were quick and easy to work with; I was especially impressed with their quick responses to anything I inquired about. They're flexibility with their schedules and ease to adapt with my contemplations with the "auto dealings" was commendable. I would highly recommend visiting these two specifically if you're contemplating going for an import; stop in with them first.


Valley Imports was great to work with. I didn't...

5
vanhattensd on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

Valley Imports was great to work with. I didn't expect to find an F150 at an import store but when I was searching around I found exactly what I was looking for. I made a request online and Kevin responded to me within the hour. He was very knowledgeable about the F150 and even took it for a test drive to give me his opinion on the condition. I appreciated that because I live 3 hours away and when I got there it was exaclty as he described. Thanks Kevin!


I have bought my last two Galant's from Kevin and it...

5
jasksonjastram1 on 03/31/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have bought my last two Galant's from Kevin and it has been a wonderful experience both times. I was apprehensive to buy the first Mitsubishi because I hadn't purchased an import vehicle before that. The first Galant was such a reliable vehicle that when I was ready for a new car I didn't think twice about what to buy. I just knew I wanted one with a few more features so i upgraded to the SE model. Kevin is always there if I have questions or concerns. Kristen was also great because she had all the paperwork ready to go before i arrived at the dealership so I was in and out in no time. Thanks Valley Imports for the great sevice the past 5 years!


I am deployed and Erik Swenson made it easy for my wife...

4.5
AaronSchwehr on 03/29/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 3.0 Overall Experience: 5.0

I am deployed and Erik Swenson made it easy for my wife to buy a car. He was a great and quick communicator, and once we had the car he showed my wife how to use some of the features. Kristen was great as well. She easily got me financed and also communicated promptly. Both of them made the car experience easy.


Great experiance, great price

5
Katie on 03/27/2013

Customer Service: 5.0 Buying Process: 5.0 Overall Facilities: 5.0

I live in minot north dakota so most of my experience was through phone calls and email, but despite that fact Erik Swenson and Kristen Pagel were very involved in the whole process. Once I was able to drive down there to test drive and purchase my new suv, they made the experience very enjoyable. I love my new suv and feel I got a great deal!


I live in minot north dakota so most of my experience was...

5
Bostongurlie24 on 03/27/2013

Customer Service: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I live in minot north dakota so most of my experience was through phone calls and email but despite that fact they were very involved in the whole process. Once I was able to drive down there to test drive and purchase my new suv, they made the experience very enjoyable! I love my new suv and feel I got a great deal!


Nice Experience

5
Terry Dullum on 03/24/2013

Buying Process: 5.0 Overall Facilities: 5.0

Just purchased a new VW Beetle from Valley Imports. The experience couldn't have been any better. There was no pressure to buy, just helpful information from our sales guy, Matt. The new car we wanted was located and arrived in Fargo in no time! Matt spend a great deal of his time explaining the operations of the car when it arrived. We were shown the service area and introduced to the service staff. This dealership seems to be staffed by extremely nice, young people who know what they're doing.


I was in the market for a new vehicle that was reliable,...

4.8
McGyvar on 03/24/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

I was in the market for a new vehicle that was reliable, easy on gas/fuel and fun to drive. I personally had never owned a new car, but Kevin Duenwald suggested I take the 2011 VW Golf TDI for a spin. What an awesome car! Since I bought it 2 years ago I've taken it on a solo trip to New Mexico and back for under 350$. Four of my buddies and I took it out to western Wyoming for a week long rock climbing festival. Five guys and all of our gear fit comfortably! (the guy in the middle back was a bit cramped but hey) The miles clicked 2000 for the trip as we rolled into the driveway in Fargo. We each paid...wait for it...30 bucks. 30!! I love my car! The services have been promptly taken care of, any issues that I've had (tire nails ect...) have been fixed with almost zero hassle. The courtesy drivers are friendly as any I've ever dealt with. Even though I didn't buy my car from him, Eric always says hi when I'm in the shop. Kevin and Eric also remember my name and say hi even if I see them outside of the dealer! Crazy good stuff. All in all Valley Imports has been very good to me and I will likely be a customer there for a very long time.


Just purchased a new VW Beetle from Valley Imports. The...

5
dullumfile on 03/24/2013

Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0

Just purchased a new VW Beetle from Valley Imports. The experience couldn't have been any better. There was no pressure to buy, just helpful information from our sales guy, Matt. The new car we wanted was located and arrived in Fargo in no time! Matt spend a great deal of his time explaining the operations of the car when it arrived. We were shown the service area and introduced to the service staff. This dealership seems to be staffed by extremely nice, young people who know what they're doing.


I was visiting dealer websites in search of a new/used...

5
deltad on 03/01/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I was visiting dealer websites in search of a new/used car and emailed into Valley Imports to test drive an suv in their inventory and Kevin Duenwald emailed me back immediately to set up an appointment that worked with my schedule. I too am in sales and appreciated his quick response and fabulous knowledge of the Mercedes when we met. My prior Audi also came from Valley Imports... The dealership and Kevin deserve a great rating for standing behind their product!


Erik was great to work with and very organized. He was...

4.8
lilmiss2213 on 02/26/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 4.0 Overall Experience: 5.0

Erik was great to work with and very organized. He was friendly and took time to show us the detail of the vehicle. He was very laid back and dont know if I would have purchased the vehicle if I had ended up with a pushy sales person, he literally was the reason for the sale. Thanks for the great experience and I love my Jetta!


Great sales staff, great dealership!

5
ALB on 02/25/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

Kevin Duenwald and the rest of the staff at Valley Imports are fantastic. I had previously been servicing a car with Valley (Zack and the service staff equally as helpful) and decided it was time to purchase a new car. Kevin made the process extremely easy! He promptly responded to my questions/phone calls/emails and even text messages - all without pressure! I would purchase again from Kevin in the future and look forward to being able to interact with the service staff into the future for this vehicle as well.


We were in the market looking for a hardtop convertible....

5
gfchet on 02/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

We were in the market looking for a hardtop convertible. We'd visited other dealerships, seeing models we liked. Truly, our decision to purchase from Valley Imports was based strictly on the professionalism that Kevin Duenwald demonstrated in his approach with us (wife and I). Kevin went over and beyond in his explaining features, the dealerships reputation (we have friends that told us of the dealerships fine service) and never once with a feeling by us that he was "pushing" us in one direction or another. Kevin in our opinion stands out among the very best in sales professionalism. Added to the great purchase experience we had, I need to add that the followup Kevin has done since has been exceptional, as an example emails in keeping in contact, answers to even such little questions on how to connect a phone to Black Berry mode, all with so much patience. Continuing with service, the service department is exceptional! Our vehicle being new has had scheduled maintenance, always on time, without waiting and always with explanations of the service that was performed on it. I would recommend Kevin Duenwald first and foremost for his truly professional approach in sales and of course the excellent staff in service. If it were available, let me say Kevin and Valley Imports certail deserve a 5 star rating or in my book a AAA+ rating!


As a GMC owner, my heart was set on purchasing a new...

5
ChristiKukes on 02/25/2013

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

As a GMC owner, my heart was set on purchasing a new Yukon Denali. Before I made the trip to the other dealership, we read positive reviews online about Mercedes and Audi that blew GMC out of the water. We stopped at Valley Imports and had the pleasure to work with Kevin Duenwald to learn about these specific SUVs. Kevin's passion for qualify craftsmanship and features/functions, coupled with no-pressure attitude, opened my eyes to new opportunities. I am pleased to say I purchased a 2013 Audi Q7 and could not be happier! The best part was Kevin's customer service to thoroughly walk me through every inch of the vehicle so that I was comfortable with how to run it and take advantage of all the bells and whistles! I will recommend Kevin to everyone I know interested in purchasing a vehicle - even if they are interested in a different make, I believe he will be able to comfortably change their mind to what Valley Imports has to offer! The qualify in the Audi definitely outshines the GMC Yukon! Thank you again Kevin for the A+++ experience!


What every dealer should strive to be

5
Giancarlo on 02/24/2013

Customer Service: 5.0 Buying Process: 5.0 Quality Of Repair: 5.0 Overall Facilities: 5.0

I purchased a 2013 Golf R from Valley Imports. I first contacted them through email and Mr. Kevin Duenwald responded right away. I have received nothing but first class service ever since. He patiently answered all my questions and was able to provide me the EXACT configured vehicle I wanted. I live 4 hours from Valley Imports and Mr. Duenwald put all my concerns to rest. I recently had some warranty work done and it was hassle free. The techs seemed professional and the facility appeared modern and clean. Mr. Duenwald was engaged during the whole process and ensured I was well taken care of. He isn't just a salesman. When it comes to customer service, he owns it. From the loaner car to vehicle pick up, I received nothing but top notch service from Mr. Duenwald and the Valley Import staff. I wish I had more money just so I could buy more vehicles from Valley Imports.


awesome!

5
Heidi Alban on 02/24/2013

Customer Service: 5.0 Buying Process: 5.0

The buying experience I had at Valley Imports was out of this world. Kevin was wonderful. He went out of his way. He brought me the car on a Sunday. I live 3 hours away from him and he drove it to me. They had the better price than the other dealerships. They were AWESOME!!


$15,999

Mileage: 53320

Color: BLACK

Transmission: Automatic

Body Style: SUV

City: Fargo, ND

Engine Type: 6 Cyl

$28,236

Mileage: 36676

Color: WHITE

Transmission: 6-Speed Automatic

Body Style: Crossover

City: Fargo, ND

Contact seller for Engine Type

$12,756

Mileage: 65888

Color: BLACK

Transmission: 6-Speed Automatic

Body Style: Sedan

City: Fargo, ND

Contact seller for Engine Type

Go to all dealer listings


® 2020 CARSDESK. All Rights Reserved.